Your IT company is at the stage, when users pushing tons of support tickets, bug reports and customer requests, and your support is looking into tons of logs and messages to find similar cases and a solution.
Using embedding like [sentence-transformers / all-MiniLM-L6-v2](https://huggingface.co/sentence-transformers/all-MiniLM-L6-v2), Vector Database and Embedding Studio, you can easily implement internal tickets search and grouping, which will be fine-tuned with your specific domain.
