---
title: "Designing Chick-fil-A Drive-through"
author: "Yuting Yuan"
date: "2024-09-03T23:17:18Z"
link: "https://bookdown.org/yutingyuan/ChickfilA/"
length_weight: "5.1%"
pinned: false
---

Designing Chick-fil-A Drive-through [...] We consider the design of the drive-through lanes of a fast food restaurant, Chick-fil-A, a well-known restaurant chain specializing in chicken sandwiches and related products. We focus on the drive-through congestion for the following reasons. Some stores, for example, Chick-fil-A in Santa Barbara, had to rebuild the whole facility after receiving numerous complaints from residents and businesses. However, redesigning the drive-through is a nontrivial operational decision that must be carefully made. This study is based on the renovation of a local ...
