{% extends 'base.html' %} {% load i18n %} {% load mtp_common %} {% block page_title %}{% trans 'Help with making a payment' %} – {{ block.super }}{% endblock %} {% block content %}

{% trans 'Help with' %} {% trans 'Making a payment' %}

{% trans 'Check if the answer is here before you contact us' %}

{% accordion name='help-new-payment' %} {% accordionsection heading=_('It says my prisoner number and date of birth don’t match a prisoner') %}

{% trans 'If the person has just arrived in prison, try again tomorrow as it can take one working day for prisoner details to be updated on the system.' %}

{% trans 'But it could be that the prisoner details you’re using don’t match the ones on the prison system.' %}

{% trans 'You won’t be able to send money using our service until your details match what the prison has.' %}

{% endaccordionsection %} {% accordionsection heading=_('I want to know the prisoner number or date of birth') %}

{% trans 'By law we can’t give out confidential prisoner information.' %} {% trans 'Ask the prisoner for these details.' %}

{% endaccordionsection %} {% accordionsection heading=_('I want to make a payment from abroad') %}

{% trans 'You can only make a payment from outside the UK using a debit card (Visa, Mastercard or Maestro).' %} {% trans 'We don’t accept credit cards or prepaid debit cards.' %}

{% endaccordionsection %} {% accordionsection heading=_('I want to send money to a prison in Scotland or Northern Ireland') %}

{% url 'help_area:prison_list' as link %} {% blocktrans trimmed %} Our service is only available in prisons in England and Wales. {% endblocktrans %} {% blocktrans trimmed with scottish_link='https://www.sps.gov.uk/Corporate/Prisons/Prisons.aspx' northern_irish_link='https://www.justice-ni.gov.uk/topics/prisons/prison-estate' %} Contact the Scottish or Northern Irish prison directly to find out how to send money to them. {% endblocktrans %}

{% endaccordionsection %} {% endaccordion %}

{% trans 'If you haven’t found the answer:' %}

{% trans 'Contact us' %}

{% endblock %}