text: # Contact Online
If you would like to know more about Swisscom Broadcast and our services, please complete and return the form and we'll contact you directly.
__ Please note that this applies exclusively to enquieries relating to Swisscom Broadcast. For all other enquieries, please use the form for residential customers.

text: #  Enterprise Telephony
On this page:
Find out how to switch to the new Enterprise Telephony service (app or client), set it up and use it on your mobile phone or computer.
* What is Enterprise Telephony?
* Switch to Enterprise Telephony
* Important documents and release notes
* Using Enterprise Telephony
* FAQs
##  What is Enterprise Telephony?
With the Enterprise Telephony service, you can make calls via audio with your fixed network business number, even if you are out of the office. Incoming calls can reach you on your smartphone/tablet or computer/laptop via your fixed network number. The service can be used through smartphone apps and desktop clients.
##  Switch to Enterprise Telephony
The Enterprise Telephony service offers your business lots of features and an improved user experience. Different steps are required to switch from the Business Communication app or Business Telephony app to the new app, depending on the service.
* Smart Business Connect
* inOne SME
* Managed Business Communication
_​_ macOS
11.0 Big Sur or greater, 4GB RAM, 2GHz Dual Core CPU, 400MB Disc Space
_​_ Windows
Windows 10 or greater, 4GB RAM, 2GHz Dual Core CPU, 400MB Disc Space, Microsoft.Net 4.8
_​_ iOS
iOS 14 or higher
_​_ Android
Android 9.0 (Pie) or higher
##  Important documents and release notes
**Release notes**
Release Notes (Enterprise Telephony)
**Daily use**
iPhone video guide​
Android video guide
Compatible headsets and desk phones(opens in new tab)
Enterprise Telephony: First steps mobile app factsheet(opens in new tab)
Enterprise Telephony: First steps desktop client factsheet(opens in new tab)
Feature list (Enterprise Telephony)
Port list (Enterprise Telephony)
Factssheet "Go Integrator Cara"
**Legal aspects**
User agreement(opens in new tab)
##  Using Enterprise Telephony
#### Forgot Password?
Smart Business Connect
Use the "Forgot your password?" button on the Enterprise Telephony login page to navigate to your My Swisscom (customer center) or contact your company administrator.
inOne SME
Navigate to your My Swisscom (customer center) using the "Forgot your password?" button on the Enterprise Telephony login page.
Managed Business Communication
Contact your company administrator. They can assign you a new password.
#### Invite employees
Send an invite to your employees and enable them to use the app or client for calls too.
###  How it works
__
1. Set delivery address
Specify the personal delivery address (e-mail or mobile number) for each employee on My Swisscom, under the "Enterprise Telephony App" tab.c
__
1. Personal message
You now have the option to include a personal message.
__
1. Invitation sent
The employee can now download and install the app.
1.   2.
__ Previous __Next
When you send the invitation, the employee receives a message with their user name and the link they can use to download the Enterprise Telephony app. The password is set in the app by clicking on "Register/forgotten password" in the first step. The user can then following the instructions on My Swisscom to start using the application.
#### Features

text: The employee can now download and install the app.
1.   2.
__ Previous __Next
When you send the invitation, the employee receives a message with their user name and the link they can use to download the Enterprise Telephony app. The password is set in the app by clicking on "Register/forgotten password" in the first step. The user can then following the instructions on My Swisscom to start using the application.
#### Features
With Enterprise Telephony, you can use your fixed network business number to make calls from your smartphone or your laptop, even if you are out of the office. Incoming calls to your fixed network number will reach you anywhere. You can control your availability any time using call forwarding and other telephony settings, wherever you are.
The Swisscom address book (including external company contacts) is available for all users, alongside the local directory and internal company directory. The settings for this can be found in My Swisscom (Customer Center).
Telephone conference calls involving several participants are also possible. More information can be found in the factsheets and operating instructions under “Important documents and release notes”.
For the app to function correctly, you will need to allow the necessary microphone, camera, contacts and call authorisations.
#### WLAN
Ensure that your WLAN network is professionally and optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.) If you have poor WLAN reception, switching to the mobile network can improve it.
#### Voice quality
Check your smartphone to ensure that:
* Mobile data is switched on.
* Any energy-saving modes (especially Android) and settings for saving data are switched off.
#### Connection problems
In many places, the network quality of the WLAN or mobile data network is insufficient for real-time communication. This is reflected in poor voice quality, inaccessibility or dropped calls. If this is the case, Enterprise Telephony offers a good alternative with the BroadWorks Anywhere function.Further details on this function can be found in the Mobile factsheet and in the operating instructions under “Important documents and release notes”.
This function is only available for users of the Swisscom services Smart Business Connect and Managed Business Communications..
##  FAQs
#### Can I use the app without a SIM?
Yes, the app can be used on your mobile phone without a SIM. You will need to ensure, however, that your WLAN is optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.)
#### Can I use Enterprise Telephony on multiple devices?
You can install the Enterprise Telephony App on any number of devices, but you can only use it on two devices at the same time (smartphone, tablet or computer). As soon as you log in on a third device, both other devices are automatically logged out.

text: #### Can I use Enterprise Telephony on multiple devices?
You can install the Enterprise Telephony App on any number of devices, but you can only use it on two devices at the same time (smartphone, tablet or computer). As soon as you log in on a third device, both other devices are automatically logged out.
#### Can I create my own user name and password?
You can set your user name in My Swisscom. Setting your own password depends on the service you use. inOne SME office customers can set their own password in My Swisscom or by clicking on "Forgotten password" directly in Enterprise Telephony. Smart Business Connect and Managed Business Communications customers cannot currently set their own password, but can reset it in My Swisscom.
#### Do roaming costs apply if I use Enterprise Telephony abroad?
If roaming data is included in your mobile subscription and you have remaining data volume, you can use the app abroad for free. Otherwise, using the app is only free abroad when you use a WLAN connection.
#### How do I search for contacts in the app?
Desktop: Contact management is divided into 3 areas: 1. Contacts, 2. Favourites and 3. Telephone directory. In area 2, you can view local contacts (e.g. Outlook or iCloud) and define Favourites for area 2 from area 1. In area 3, Swisscom’s internal and external company contacts are automatically available to you. The contacts in area 3 can only be edited in the Business Communication Portal, not in the app.
Mobile apps: The Contacts area is divided into three tabs: 1. Contacts, 2. Favourites and 3. Directory. For information about editing, see ‘Desktop’ above.
#### Can I use Enterprise Telephony in virtual desktop or remote desktop environments?
No, this is not possible.
#### Can I make emergency calls via Enterprise Telephony?
Yes, this is possible in principle. However, we strongly advise against calling emergency numbers via Enterprise Telephony, as your location cannot be determined and emergency calls cannot be forwarded to your nearest emergency call centre. Please use the conventional telephony app on your smartphone or a local fixed-line telephone for emergency calls.
#### Does the app gather data and where is it stored?
For support and analysis purposes, personal data uploaded by the user for support and troubleshooting may be collected by Swisscom and stored for a maximum of 30 days before being permanently deleted.
#### Can I use UCC features (chat messages, presence status and video calls) with the app?
UCC functions such as video, chat, presence etc. are not available. Please contact your technical Swisscom partner or Swisscom Customer Support for alternative products that support these functions.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: IDC-Survey: Swiss IT 2023
#  Swiss IT 2023: The digital target picture for 2025 and beyond
Once again in 2023, IDC surveyed Swiss companies on IT issues and digital transformation. The results revealed that most Swiss companies are in the midst of their digital transformation. 49 percent of the companies surveyed regard IT security and compliance as their most pressing issues. Other current topics on the corporate agenda include automation and cloud computing, as well as sustainability and the employee experience.
IDC’s executive brief on the study indicates where the greatest potential exists to take digitisation to the next level and how you can make your business more resilient in order to survive in the market.
You can also gain insights into the following topics:
* current assessments of digital transformation in the Swiss market
* recommendations on how companies can drive digital transformation, including top issues
* the assessment of Urs Lehner, Head of Swisscom Business Customers, on digital transformation
Number of pages: 12
Recommended for: Business managers/IT professionals
Published: May 19, 2023
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text: ## Low Power Network LoRaWAN
#  LPN LoRaWAN– the ideal network for your IoT applications
By using the Swisscom Low Power Network (LPN), you can reliably connect your IoT devices and sensors to your systems. Based on the LoRaWAN standard, the LPN is ideal for transmitting small volumes of data. The LPN also enables you to reduce your devices’ energy consumption.
###  LPN – progress thanks to secure IoT connectivity
In the past, energy supplier staff had to read all the electricity meters in a supply area in person. Nowadays, companies automatically receive real-time consumption data sent from smart meter IoT devices. This example demonstrates the economic and environmental potential inherent in digitised processes. With smart applications on the Internet of Things (IoT), companies can implement effective solutions to current challenges, such as the shortage of skilled labour, rising energy prices, the scarcity of resources, cost efficiency and climate protection.
In the past, energy supplier staff had to read all the electricity meters in a supply area in person. Nowadays, companies automatically receive real-time consumption data sent from smart meter IoT devices. This example demonstrates the economic and environmental potential inherent in digitised processes. With smart applications on the Internet of Things (IoT), companies can implement effective solutions to current challenges, such as the shortage of skilled labour, rising energy prices, the scarcity of resources, cost efficiency and climate protection.
####  Member of the LoRa Alliance
Swisscom is a member of the LoRa Alliance and collaborates in the further development of the LoRaWAN standard.
###  Your benefits
* 24/7 monitoring and field services ensure maximum network availability
* Stable IoT connectivity, even in rural areas and other countries
* Energy-saving, Swiss-wide geolocation without the use of GPS technology
###  When is it the right solution?
If your IoT application requires battery-saving communication over a Low Power Network that offers good building penetration, especially in places with poor reception. The communications network needs to be available in indoor and outdoor areas throughout Switzerland with the ability to be strengthened locally.
The Swisscom LPN reliably transmits your IoT data across Switzerland – and other countries, thanks to our roaming agreement. No cable installations are needed because the transmission of data between your IoT devices and the gateways connected to the Internet is wireless. This is hugely beneficial in buildings with preserved architectural heritage or when tracking containers, for instance. Despite regular data transfers, your devices consume virtually no power, and the batteries last up to ten years. The LPN achieves a long range and effective building penetration.
You do not need any specific expertise to use your IoT network. The devices connected to LoRaWAN are managed simply, using a dashboard or your own systems and a wide range of self-service configuration, diagnostics and alert functions.
###  Why Swisscom?
* Nationwide: The largest Swiss-wide LoRaWAN, also available in other countries.
* Reliable: Professional network support thanks to long-standing experience.
* Cost-effective: Managed connectivity without major investment on your par.
###  Order IoT connectivity
###  IoT webshop

text: ###  Why Swisscom?
* Nationwide: The largest Swiss-wide LoRaWAN, also available in other countries.
* Reliable: Professional network support thanks to long-standing experience.
* Cost-effective: Managed connectivity without major investment on your par.
###  Order IoT connectivity
###  IoT webshop
Get started right away and simply order IoT connectivity in the IoT webshop, as the basis for your IoT project.
Go to IoT webshop
####  Downloads
* Factsheet Low Power Network
* Connect Low Power Wide Area factsheet
* LPN Device Catalogue
* Developer Guide for CMP LPN
###  LPN LoRaWAN quotation
####  Request a no-obligation quotation
Discuss your ideas and plans for your Internet of Things project with us. We will be happy to prepare a no-obligation quotation.
Request quotation
###  Current LPN LoRaWAN network coverage
The Swisscom LPN currently covers 97 percent of the Swiss population. The information on this map is based on network coverage simulations, which means it may deviate slightly from actual coverage.
Download the map (Google Earth must be installed)(opens in new tab)
Log in through our IoT app(opens in new tab) to get a more detailed view.
###  LPN in use
The Swisscom Low Power Network is the reliable connectivity platform for countless IoT applications. Here are some examples of how companies and local authorities can act more sustainably and profitably thanks to IoT solutions.
#### Smart Metering
Remote meter reading
A water supply cooperative uses water meters. To collect consumption data, employees have to read the meters in person. With LPN, meter devices send consumption data to the billing centre on a daily or even an hourly basis. The automated generation of current data opens up new opportunities and business models to utility companies.
#### Monitoring
Monitoring local environment and air quality
A local authority makes extensive use of LoRaWAN sensors to monitor the local environmental conditions in order to plan its road salt spreading schedules. This energy-saving solution allows devices to operate over a large area for a long time with minimal maintenance. The local authority also uses several sensors to measure air quality in the municipal region. Based on this efficiently collected data, the authority identifies areas in which improvement measures are required.
#### Tracking
Tracking locations and temperatures
A concert equipment provider has hired out valuable equipment. LoRaWAN sensors allow it to cost-effectively determine where the equipment is at all times. It also doesn’t have to worry about replacing the batteries in the sensors. A pharmaceutical sales company wants to ensure that the required refrigeration temperature is maintained throughout the entire logistics chain. To do so, it deploys a large number of cost-effective LoRaWAN temperature sensors across Switzerland.
#### Agriculture
Protecting the harvest
A farmer wants to protect his harvest from adverse environmental conditions. He therefore uses sensors to monitor fertiliser, moisture levels and temperature. When critical levels are reached, he receives automatically generated reports and can respond promptly, by irrigating a dry field, for instance.
#### Smart buildings
Monitoring air quality

text: #### Agriculture
Protecting the harvest
A farmer wants to protect his harvest from adverse environmental conditions. He therefore uses sensors to monitor fertiliser, moisture levels and temperature. When critical levels are reached, he receives automatically generated reports and can respond promptly, by irrigating a dry field, for instance.
#### Smart buildings
Monitoring air quality
A bank uses LoRaWAN sensors to monitor the air quality in the offices at its headquarters. The readings feed into the ventilation management system, which can then guarantee consistently high air quality throughout the building.
#### Smart office
Calculating workplace occupancy
Data from LoRaWAN sensors provides an insurance company with meaningful data relating to actual workplace occupancy and available meeting rooms. The company can use this to optimise the organisation’s site strategy and behaviour and take an important step towards the Smart Office.
#### Smart City
Controlling street lighting remotely
Local authorities or cantons can use the Internet of Things to network their street lighting systems and control them remotely using LoRaWAN. This reduces light pollution and energy consumption. They can also rapidly adjust the street lighting from their control rooms according to the situation, for instance if there is a cultural event in a particular area.
__ “Using IoT sensors, we have been able to build a lean, targeted solution for our shop floor needs.”
Pirmin Steiner, Digital Transformation Manager, Früh Verpackungstechnik AG
* Find out more
__ “The buttonboard is extremely versatile for facility management.”
Corinne Blatter , Service-on-Demand project managerPost Real Estate Management and Services Ltd
* Find out more
__ “LPN enables us to analyse energy consumption data much more effectively.”
Patrik Lanter, CEO of the NeoVac Group
* Find out more
__ “Thanks to soil moisture monitoring, the crops are better protected from disease.”
Reto Minder, farmer in Jeuss (FR)
* Find out more
__ “IoT sensors connected to the Internet via LoRaWAN. I knew straight away that this was exactly what we needed.”
Marcel Wyss, CEO and owner of Universal-Feuerlöschgeräte AG
* Find out more
1.   2.   3.   4.   5.
__ Previous __Next
###  LPN FAQs
#### What are the benefits of LPN LoRaWAN?
LPN LoRaWAN provides a cost-effective and highly energy-efficient way to transfer small amounts of data. The Swisscom LPN is Switzerland’s largest and best LoRaWAN network. The national coverage it provides enables you to carry out LoRaWAN-based geolocation without energy-intensive GPS modules. By using LPN, you can focus fully on your application, without having to think about network management. If you want to extend or consolidate your network locally, our LPN gateways offer a simple, cost-efficient solution. All you need is a mains supply.
#### How long can battery-operated IoT devices run for in the LoRaWAN?

text: #### How long can battery-operated IoT devices run for in the LoRaWAN?
Battery life depends on a number of factors: How good is the local network coverage? How often is data transmitted? What volume of data is sent? How energy efficient is the device and what built-in sensors does it have? How does the energy consumption of a GPS module, for example, compare to that of IoT communication? Depending on the device and applications, batteries may last up to ten years or more.
#### Is LoRaWAN secure? Is the data encrypted?
LoRaWAN can be considered highly secure because it supports the concept of end-to-end encryption. For this, is uses AES-128 (advanced encryption standard). An individual symmetric key (AppKey) is required for connection to the network.
#### Can LPN LoRaWAN be used in other countries too? (LPN-Roaming)
Yes. If it is configured correctly and has the right connectivity plan, you can also use IoT devices in other countries. We are constantly working on the expansion of our offering. The Swisscom LPN is currently available in France, Belgium, Spain, Denmark, the Netherlands, Sweden, Norway, Finland, the UK and Ireland. Do you have specific requirements? Please get in touch with us. We will be happy to help you.
#### Does Swisscom also offer integrated IoT solutions?
Yes. In addition to connectivity, Swisscom also offers fully integrated IoT solutions that are designed around your requirements. We also collaborate with various partners from our IoT ecosystem, who we can call upon if necessary, such as hardware manufacturers.
#### What is the difference between LoRa and LoRaWAN?
LoRa is a wireless transmission technology that uses modulation according to the CSS principle. LoRa communicates in the unlicensed but regulated ISM frequency range (868 MHz in Europe). The technology was invented and is owned by the semiconductor supplier Semtech.
LoRaWAN is an open communications protocol standard that uses LoRa technology and includes the network layer. LoRaWAN is managed globally by the LoRa Alliance, whose members include Swisscom.
###  Learn more about the Internet of Things
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: #  The perfect TV product for your industry
Find a subscription that suits your needs, regardless of where and how your work: for hotels, care homes, the catering sector or home workers.
###  Hotels and care homes
blue TV Host offers the ideal digital TV systems for retirement and care homes or hotels - with guest WLAN if required.
Go to offer
###  The catering industry
blue TV Public is the ideal solution for restaurants, customer zones and break rooms: our TV options promise an entertaining experience to suit every taste.
Go to offer
###  Working from home
Digital TV for SMEs and home workers: are you working more from home? With Digital TV you can enjoy your favourite series on blue TV when you take a break.
Go to offer
##  All channels at a glance
blue TV and radio channels
##  inOne SME
Basic functions for small businesses with up to five employees.
Find out more
##  Smart Business Connect
Includes more functions, for any company with more than six employees.
Find out more
​ _​_
Call us
* 0800 055 055 (free)
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Go to contact form

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text: # We are ready for your enquiry about Multisense.
## **I am interested in
Multisense**
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Felix Wirth
Head of Shared Services
Migros-Genossenschafts-Bund (MGB)
#  From the signing of the contract to the live launch it was only three and a half months – and everything worked perfectly.
Facts & Figures
Februar 2020
* * *
Firmen Facts:
Firmenname: MGB (Migros-Genossenschafts-Bund)
Branche: Detailhandel
* * *
Project Facts:
* Automatisierte Rechnungsverarbeitung
* Digitalisierung
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Consolidated process for the entire Migros Group
In the autumn of 2016, the decision was taken to implement an optimised architecture for all incoming and outgoing invoice formats and channels. This was to be extended to the entire Migros Group. The stated objective was to base the entire processing of incoming and outgoing invoices on a new and consistently digital solution.
It was very important for MGB to find the right supplier to provide the services envisaged. There were some foreign companies tendering, but MGB preferred to go with a local provider – one that would provide the best possible service and an impeccable standard of quality, while speaking the same language. At the end of November 2018 the first project was launched, involving the digitalisation of operating accounts. This went live soon afterwards in March 2019. "From the signing of the contract to the live launch it was only three and a half months – and everything worked perfectly," says Felix Wirth, Head of Shared Services at MGB.
Cost reduction thanks to structured and efficient processing
Felix Wirth is emphatic in his judgment: "We deliberately chose to go with Conextrade, as an established full-service provider. Conextrade has excellent references, and we were able to build up a good relationship based on trust. They showed that their digitalised process would offer a good cost to benefit ratio. Conextrade has met our requirements completely, with everything coming from a single source."
Conextrade’s "E-Invoicing", "Scanning2E-Invoicing" and "PDF2E-Invoicing" services give MGB a digital basis for the processing of all creditor invoices. This results in greater efficiency and transparency, as well as lasting cost benefits. Throughput times for the entire invoicing process have been cut radically. And MGB has also been able to achieve a sustainable reduction in process costs, based on dispensing with the manual entry of paper invoices and the introduction of a consistent process. Paperless processing moreover contributes to sustainability and helps protect the environment. Felix Wirth expresses himself fully satisfied. "We have achieved our goal," he states. "Any future innovations affecting processes will also be implemented by Conextrade. So, all in all it has taken a whole load off our shoulders."
* __
The story as PDF
(PDF file)
* * *
These products are used by Migros-Genossenschafts-Bund

text: # We are ready for your enquiry about Professional Services.
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Professional Services**
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text: # Sandra Lathion-Zweifel
Member, employee representative
Member of the Board of Directors since 2019
Born 1976
Swiss citizen
Degree in law (Lic. iur.), attorney-at-law
Master of Laws, Zurich University and Columbia University in New York
SIX Swiss Exchange trader licence
Download photos
Download CV
Sandra Lathion-Zweifel has been a member of the Swisscom Board of Directors since 2019. After graduating in law, she completed a Master of Laws at Columbia University in New York. She also has a trader licence for the SIX Swiss Exchange. She started her career in 2005 as an attorney specialising in mergers and acquisitions at the law firm Lenz & Staehelin in Zurich. In 2010, she became Head of the Legal & Compliance Financial Products department at Credit Suisse. In 2014, she took over a departmental management position in the Asset Management division of the Swiss financial market supervisory authority FINMA. She was a member of the Board of Directors of Banque Cantonale du Valais from 2018 to 2021 and has been a member of the Board of Directors of Raiffeisen Switzerland Cooperative in St. Gallen since December 2021. She is also a member of the Advisory Board of the Capital Markets and Technology Association in Geneva and a member of the Board of swissVR in Rotkreuz.
## Career
* 2005–2010 Mergers and acquisitions lawyer, Lenz & Staehelin law firm, Zurich
* 2010–2014 Head of Legal & Compliance Financial Products, Credit Suisse AG, Zurich
* 2014–2018 Head department within the Asset Management division, Swiss financial market supervisory authority (FINMA)
* 2018–2019 Counsel, Lenz & Staehelin law firm, Geneva
Participation Board of Directors in 2022
---
Meetings: | 12 of 12
Ad hoc meetings: | 3 of 3
Circular resolutions: | 1 of 1
Participation in meetings of committees in 2022
---
Audit Committee
& ESG Reporting: | 5 of 5
Shareholding
---
491 (as at 31.12.2022)
## Other mandate
* Member of the Board of Directors, Chairwoman of the Nomination and Compensation Committee and member of the Audit Committee of Raiffeisen Switzerland Cooperative, St. Gallen
## Other significant activities
* Member of the Advisory Board of the Capital Markets and Technology Association, Geneva
* Member of the Board of swissVR, Rotkreuz
Go to overview
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text: ## Cablex
#  New intranet platform for cablex
###  The story in brief:
With the new intranet solution, cablex now benefits from a modern, interactive and visuallyappealing communication platform that efficiently provides relevant news.
Cablex specialises in the construction, maintenance and operation of high-performance ICT, network solutions and smart infrastructure projects. Communicating and exchanging information with employees is central to the company. Thanks to Swisscom’s new intranet solution, all employees now have access to internal company information at all times – even on the move.
##  About Cablex AG
* Industry: IT & communication
* Number of employees: >2'500
* Sites: >50
* Head office: Gümligen
##  About the project
* A modern, efficient and mobile-optimised information and communication platform
* Low administrative effort thanks to centralised administration
* The latest relevant news available at all times
###  These products are used by cablex
##  New Way of Working
Introduce flexible collaboration at your company with our modern workplace and New Work solutions.
Go to product
###  The challenges
Although cablex employees were already provided with company-relevant news in the past via an internal platform, this no longer meets the technical status quo. It was also difficult to manage, confusing and not designed for communication purposes. Regular newsletters, e-mails and printed postings hung up at specific corporate locations – so-called “info points” – provided employees with additional relevant information about the company.
Cablex Content and Social Media Manager Zaira Tschudi explains the decisive factors behind the new intranet: “Conventional communication channels didn’t enable us to reach most of our staff to a sufficient extent. About 70% of our employees are on the road every day and work at a construction site or on a customer’s premises. They therefore rely on having information that they can call up quickly and which they can also read on the move.” Even searching for company-specific information, for example on HR or management topics, used to be cumbersome and time-consuming.
###  Solution
The new intranet solution enables cablex to now benefit from a modern, interactive and visually appealing communication platform. Relevant news is communicated efficiently and information can be found intuitively. “We can now inform our employees much faster and in a more targeted manner than in the past. People like reading and commenting on the news, which further promotes the exchange of information between employees,” Zaira Tschudi says. Crucially, important information is no longer being overlooked: Thanks to a mobile-optimised design, employees can access the cablex intranet on their smartphone or tablet at any time.
The daily work of the communications department has also changed since the introduction of the new intranet platform, as Zaira Tschudi explains: “Today we can manage all content simply, efficiently and independently. This provides significant added value that ensures all cablex employees are always informed and up to date. The entire process – from information entry to publication – is now much faster and more efficient.”

text: The daily work of the communications department has also changed since the introduction of the new intranet platform, as Zaira Tschudi explains: “Today we can manage all content simply, efficiently and independently. This provides significant added value that ensures all cablex employees are always informed and up to date. The entire process – from information entry to publication – is now much faster and more efficient.”
The new intranet platform is constantly being improved and expanded with the addition of new functions. Push messaging will soon be used to notify employees about specific information that is relevant to them. This will ensure that employees will in future be supplied even more quickly with the most important corporate information, tailored to them personally.
«We can now inform our employees much faster and in a more targeted manner than in the past. »
Zaira Tschudi, Content & Social Media Manager, cablex AG
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The following terms and conditions of use for the Swisscom website apply:
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* Data Protection
##  Contractual terms and conditions
The following terms and conditions shall apply from 1 April 2021 (for new customers) or 1 June 2021 (for existing customers) to services that Swisscom (Switzerland) Ltd provides to its business customers. Existing customers will be informed in writing of the new contract terms. In some cases, different terms and conditions will apply to corporate customers, which will be agreed in writing between Swisscom and the customer.
## 1
* __
Offer Terms / Individual Contracts
* __
Special Terms and Conditions
* __
SLA Definitions
* __
General Terms and Conditions
* __
Contracted data processing
* __
Privacy Statement
* __
My Swisscom Business terms and conditions of use
* __
Fees
* __
Previous terms and conditions
* * *
## 2
### Offer Terms / Individual Contracts
Certain products can be ordered online. The specific terms and conditions applicable to this Offer are set out on the relevant Offer/Product page.
Other products will be offered to you (e.g. in writing, by telephone or by email) by Swisscom personally or a partner acting on behalf of Swisscom. Based on such offer and depending on the product, you may place direct orders or conclude a written individual contract governing the provision of services by Swisscom and/or the placement of future orders by the customer.
If individual contracts are not concluded in writing, the contract is concluded upon confirmation of the order in written or electronic form by Swisscom or upon provision of the service by Swisscom.
The Offer Terms or individual contracts may refer to other specific contractual components, e.g. service descriptions. These documents form part of the individual contracts.
### Special Terms and Conditions:
In addition to the Offer Terms/Individual Contracts, the following Special Terms and Conditions shall apply to the corresponding product groups.
Special Conditions Mobile Communications (PDF, 124 KB)
Special Conditions Internet (PDF, 141 KB)
Special Conditions Fixed Network Telephony (PDF, 128 KB)
Special conditions Swisscom blue TV for business customers
### SLA Definitions
SLA Definitions (PDF, 541 KB)
### General Terms and Conditions
Swisscom General Terms and Conditions for Business Customers (GTC) (PDF, 305 KB)
### Contracted data processing
To the extent that Swisscom acts as the Customer’s data processor in the course of providing the services, the following Data Processing Agreement shall also apply. It covers contracted data processing in accordance with both the (revised) Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (EU GDPR):
Data Processing Agreement (DPA) (PDF, 90 KB)
Annex to the Data Processing Agreement (PDF, 118 KB)
### Privacy Statement
The following Privacy Statement describes how Swisscom processes personal data in the business partner environment in various roles, during the initiation, execution and relationship of contracts.
Privacy Statement Swisscom B2B (PDF)
### Use of My Swisscom Business
Terms and conditions of use My Swisscom Business
### Fees

text: Data Processing Agreement (DPA) (PDF, 90 KB)
Annex to the Data Processing Agreement (PDF, 118 KB)
### Privacy Statement
The following Privacy Statement describes how Swisscom processes personal data in the business partner environment in various roles, during the initiation, execution and relationship of contracts.
Privacy Statement Swisscom B2B (PDF)
### Use of My Swisscom Business
Terms and conditions of use My Swisscom Business
### Fees
Service fees and collection charges (PDF, 213 KB)
### Previous terms and conditions
* * *
The following terms and conditions shall apply to SME customers until 31 March 2021 (new customers) or 31 May 2021 (existing customers).
Fixed-line, Internet (DSL products for residential customers), TV and also combined offers Business Connect are subject to the following unified contractual provisions. Mobile, IT&Hosting and Business Internet standard subscriptions are covered by separate agreements and contractual provisions.
* * *
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## Landline
General Terms and Conditions for services (PDF, 141 KB)
* * *
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* * *
## Special conditions
Landline (PDF, 78 KB)
Internet (PDF, 77 KB)
blue TV (PDF, 139 KB)
Service Level Agreement (SLA) (PDF, 40kB)
Option Publifon (PDF)
Legal regulation - BÜPF for WLAN (PDF)
* * *
* * *
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## Offer conditions
You will find the conditions that apply to a specific offer on the corresponding page for that offer.
* * *
* * *
* * *
* * *
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## Conditions for mobile services
General Terms and Conditions for mobile services (PDF, 110 KB)
Offer Terms & Conditions Corporate Application Access (CAA) (PDF, 249 KB)
* * *
* * *
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## Warranty and repair conditions
Warranty (PDF, 40 KB: german/french/italian)
Terms and conditions of repair (PDF, 75 KB: english)
* * *
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## Third party contract terms
General Terms and Conditions Teleclub Channel Service (German) (PDF, 71 KB)
General Terms and Conditions Teleclub on Demand (PDF, 52 KB)
General Terms and Conditions Teleclub Channel Service (French) (PDF, 52 KB)
General Terms and Conditions LES CHAINES Canal+(PDF, 78 KB)
Terms of Use of Teleclub Offers (PDF, 63 KB)
* * *
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text: Internet & security
####  Sick of phishing e-mails?
Mail Security puts an end to these.
Go to offer
#  Internet, service, fixed network & TV for SMEs
Find the right Internet, service, telephony, TV products and packages for you and your customers.
##  Flexible combination packages
Find the right subscription for your enterprise in the practical subscription overview.
Go to overview
###  Or discover our offers individually:
##  Internet
Here you will find the right broadband offer, location networking solutions, public WLAN for your customers and much more.
Learn more
##  Security & IT
Read on to discover the ideal device and/or digital identity protection for you as well as a wide range of additional security-related products and services.
Learn more
##  Service
Best service for Swiss SMEs. We take care of it all so that you can concentrate fully on your business.
Learn more
##  Fixed network
Overview of our fixed network subscriptions, phones and accessories, as well as useful additional services such as teleconferencing or memorable phone numbers.
Learn more
##  blue TV
Top entertainment for public spaces or at home.
Learn more
##  Find the right inOne  SME Office subscription
Five modules, one configuration – which one meets your needs? A customised solution in a few simple clicks – apply now for a free, no-obligation standard offer.
Go to subscription advisor
##  Swiss SMEs choose Swisscom.
You enjoy outstanding quality, reliability, comprehensive products,
advanced technology and excellent service with Swisscom.
##  SME benefit
You enjoy 15% discount on your mobile subscriptions with the inOne SME benefit.
__ Find out more
##  Service
Our promise: best service for all Swiss SMEs. 7×24 h
__ Find out more
##  All IP
SMEs enjoy all the benefits of advanced network technology thanks to All IP.
__ Find out more
##  Fibre optics
Enjoy up to 10 Gbit/s with Switzerland’s largest fibre-optic network.
__ Find out more
##  Show your IT more love
#### Offer conditions inOne SME office promotion
**Secure Internet Traffic** : customers who take out a new Secure Internet Traffic contract will receive the first three months for up to 10 licenses for free. All you need is a new or existing inOne SME office subscription. After this period, Secure Internet Traffic costs CHF 4.50/mo. and user. The subscription can be cancelled at any time to the end of the month.

text: #### Offer conditions inOne SME office promotion
**Secure Internet Traffic** : customers who take out a new Secure Internet Traffic contract will receive the first three months for up to 10 licenses for free. All you need is a new or existing inOne SME office subscription. After this period, Secure Internet Traffic costs CHF 4.50/mo. and user. The subscription can be cancelled at any time to the end of the month.
**Mail Security** : Customers with a new Mail Security connection save the fee of CHF 10.–/mo. for 3 e-mail addresses for the first 3 months. All you need is a new or existing inOne SME office subscription. For each additional e-mail address in a domain, CHF 2.–/mo. will be charged from the start of the contract. Mail Security cannot be used to protect specific individual e-mail addresses within the same domain. After the first 3 months, Mail Security costs CHF 10.-/mo. for up to 3 e-mail addresses; each additional e-mail address in the domain costs CHF 2.–/mo. There is a one-off installation cost of CHF 15.–. The subscription can be cancelled at any time to the end of the month.
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

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* * *
What change would you like to make?*
__
Phone number*
__
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
* * *
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.

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Oliver Maegert
* Our authors
* Our authors
# Anna Spiess
## Ehemalige Mediamatikerin
Swisscom AG
__E-Mail
## More articles by Anna
Artificial Intelligence
So unterstützen Swisscom Lernende die künstliche Intelligenz!
Anna Spiess
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

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# Enterprise LAN
* Overview
* Options
##
Due to technical difficulties, please try again later.
* * *
#  The secure, flexible in-house networking solution
Enterprise LAN (Local Area Network) connects your buildings securely and reliably. Your employees can connect their devices such as PCs, printers, etc. via a LAN port or wirelessly and use them immediately. With Enterprise LAN, you can rely on the very latest technologies and benefit from a modern, secure data infrastructure, both wired and wireless. Our experts will design a modular communications solution tailored to your individual requirements.
* * *
* * *
* * *
### Get in touch with an expert
Contact us
* * *
Request offer
* * *
###  Choose the most suitable package here:
* * *
##  Basic Services
Enterprise LAN for
### large locations or HQs with approximately 50 – 100 employees, down to small locations:
* * *
* * *
### Access switches and distribution switches
(12 to 48 Ports)
* * *
* * *
### Wireless Access Points
* * *
* * *
### Installation and service management
* by Swisscom
* * *
* * *
### Service level and support
* Service level: Basic to Premium
* Availability: Best Effort to SDT1, 99,90 %
* 24/7 fault hotline
* * *
* * *
* * *
* * *
* * *
###  How you benefit
####  Secure
Communicate via a state-of-the-art, secure data infrastructure and rely on our experts’ know-how.
####  Transparent
Plannable fixed monthly costs create maximum cost transparency.
* * *
####  Available
Choose the right availability options for your business-critical applications.
####  Flexible
Thanks to high scalability and modularity, Enterprise LAN is suitable for your needs.
* * *
####  Download
Enterprise LAN factsheet (LAN)
* * *
Enterprise LAN can be supplemented with the following product:
* * *
Enterprise Internet
* * *
Due to technical difficulties, please try again later.

text: ## Swiss mobile light plus
Telephony
In Switzerland
Calls to Swisscom mobile and fixed network
unlimited
unlimited
Calls in the mobile and fixed networks of other Swiss providers
CHF 0.40 per minute
CHF 0.40 per minute
Applies to standard calls. Excludes value-added services and special numbers.
Tariffs for paid short numbers (PDF)
Applies to standard calls. Excludes value-added services and special numbers. Tariffs for paid short numbers (PDF)
0840 / 0842 / 0844 / 0848
max. CHF 8.1 Rp. per minute
max. CHF 8.1 Rp. per minute
0900 / 0901 / 0906
price information provided by the service provider
price information provided by the service provider
Connections in Switzerland and LI
no charge
no charge
Outgoing calls abroad
Tariffs for different country groups
Tariffs for different country groups
Calls to the mobile and fixed network. Billing is in 60-second increments.
Outside Switzerland
Incoming and outgoing calls in EU/UK
CHF 0.40 per minute
CHF 0.40 per minute
Incoming and outgoing calls in World 1
CHF 1.50 per minute
CHF 1.50 per minute
Incoming and outgoing calls in World 2
CHF 2.50 per minute
CHF 2.50 per minute
Incoming and outgoing calls in ‘Rest of the World’
CHF 3.– per minute
CHF 3.– per minute
Tariffs do not depend on the call destination. Calls are billed in 60-second increments, i.e. every full minute (or part thereof) is billed. Value-added services and special numbers are billed by the service provider in question, in accordance with the price list. International network providers charge normal domestic rates for calls to toll-free numbers.
Internet
In Switzerland
Data transfer
1.5 GB/mth.
500 MB/mth.
In the Swisscom mobile network (CH and LI) and Public Wireless LANs.
Additional data Package 500 MB
5.–/mth.
5.–/mth.
Speed: 50 Mbit/s., activation in the Cockpit.
Outside Switzerland
Data package available at the Cockpit
from 4.90/30 days
from 4.90/30 days
Data roaming is deactivated by default.
Speed
Data download in Switzerland
up to 50 Mbit/s
up to 50 Mbit/s
Data upload in Switzerland
up to 25 Mbit/s
up to 10 Mbit/s
For multiple devices
Multi Device options
Option Smartphones and Tablets
10.–/mth.
10.–/mth.
Option Watches and Wearables
5.–/mth.
5.–/mth.
Option Trackers and Sensors
3.–/mth.
3.–/mth.
With the Multi Device option, you can use your inOne mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number.
SMS / MMS
In Switzerland
Sending SMS/MMS within Switzerland and to other countries
unlimited
unlimited
Receiving SMS/MMS
no charge
no charge
Excludes special numbers and value-added services.
Outside Switzerland
Sending SMS/MMS from EU/UK
0.27 per SMS/MMS
0.27 per SMS/MMS
Sending SMS/MMS from other countries
0.40 per SMS/MMS
0.40 per SMS/MMS
Receiving SMS/MMS
no charge
no charge
Excludes special numbers and value-added services.

text: In Switzerland
Sending SMS/MMS within Switzerland and to other countries
unlimited
unlimited
Receiving SMS/MMS
no charge
no charge
Excludes special numbers and value-added services.
Outside Switzerland
Sending SMS/MMS from EU/UK
0.27 per SMS/MMS
0.27 per SMS/MMS
Sending SMS/MMS from other countries
0.40 per SMS/MMS
0.40 per SMS/MMS
Receiving SMS/MMS
no charge
no charge
Excludes special numbers and value-added services.
The inOne mobile subscriptions apply for normal personal use and primary use within Switzerland. Outside of Switzerland, subscriptions apply for normal personal use while travelling and during temporary stays abroad. Swisscom reserves the right to curtail or restrict the service or take other appropriate steps if it establishes that usage deviates significantly from the norm (e.g. use primarily outside of Switzerland), or if there are justified indications that the SIM is being used for special applications (e.g. surveillance applications, machine-to-machine, direct dial or continuous connections).
More information

text: # We are ready for your enquiry about FinOps Services .
## **I am interested in
FinOps Services **
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # Share buybacks
The dividend policy, which was adjusted in 2007, stipulated that Swisscom would pay out up to half of the OpFCF to its shareholders, with however the previous year's dividend as a minimum amount. Neither dividends nor nominal value repayments are paid out on shares acquired by Swisscom as part of its share buybacks.
In each of the years 2004, 2005 and 2006, Swisscom paid out 100% of the Equity Free Cash Flow (EFCF) with the difference between EFCF and dividend in the form of share buybacks. You can find all the information on Swisscom share buybacks here.
#### 2006
Share buyback 2006
The 2006 share buyback is based on the dividend policy communicated in 2003. The key element of this dividend policy is that all the Equity Free Cash Flow (EFCF) is made available to the shareholders and not just a portion of the clear profit. Swisscom defines the EFCF as follows: net earnings from operative business less net investments in fixed assets and remaining intangible assets (CAPEX), acquisitions and disposal of shareholdings, debt redemption (without leasing liabilities) and profit distribution to minority shareholders.
The Equity Free Cash Flow earned in the 2005 financial year was CHF 2.2 billion. The dividend payout of CHF 16 per share, corresponding to a distribution of profits of CHF 907 million, was based on the shareholding on 28 April 2006. The remaining part of the Equity Free Cash Flow of CHF 1.25 billion is paid out to the shareholders through share buybacks in accordance with dividend policy. As announced on 16 February 2006, the share buyback is increased by a special distribution of funds amounting to CHF 1 billion.
The share buyback in 2006, amounting to approximately CHF 2.2 billion, was based on the allocation of free put options. Swisscom acquired 8.0 per cent of the registered shares, thus restoring shareholder liquidity. One put option per share was allocated to the shareholders. Two shares were sold to Swisscom for every 23 put options at the strike price of CHF 450. The options were traded on the Swiss Stock Exchange SWX on ten trading days.
In 2006 the shareholders benefited from dividends amounting to CHF 3.16 billion. Click here for more on the results of the 2006 share buy-back.
Additional information
Click on the following link to confirm that you are neither resident in the USA nor are staying there, nor are you taking or sending any of the information on the following pages to the USA.
Share buyback 2006
Briefing Note Aktienrückkauf 2006
Click the following link if you are resident in the USA or are staying there.
Briefing Note Aktienrückkauf 2006 US
#### 2005
Share buyback 2005

text: Additional information
Click on the following link to confirm that you are neither resident in the USA nor are staying there, nor are you taking or sending any of the information on the following pages to the USA.
Share buyback 2006
Briefing Note Aktienrückkauf 2006
Click the following link if you are resident in the USA or are staying there.
Briefing Note Aktienrückkauf 2006 US
#### 2005
Share buyback 2005
The Equity Free Cash Flow earned in the 2004 financial year amounted to CHF 2.9 billion (2003: likewise CHF 2.9 billion). The Swisscom Ltd AGM approved a dividend of CHF 14 per share on 26 April 2005, which corresponds to a profit distribution of CHF 861 million. The remaining amount of the Equity Free Cash Flow was paid out to the shareholders in the form of a share buyback of CHF 2 billlion in accordance with dividend policy. On 19 December 2005, Swisscom successfully completed the share buyback of CHF 2 billion that commenced on 20 May 2005 as part of its dividend policy. A total of 4,764,200 nominal shares were bought back, corresponding to 7.75% of the share capital. The buyback was performed using a second trading line specially set up for the share buyback on the stock exchange virt-x.
Security details | 1st trading line | 2nd trading line
---|---|---
Security number | 874 251 | 2 146 428
ISIN | CH 000 874 251 9 | CH 002 146 428 1
Ticker Symbol | SCMN (Bloomberg)
SCMN (Telekurs)
SCMN.VX (Reuters) | SCMN (Bloomberg)
SCMN (Telekurs)
SCMN.VX (Reuters)
The average purchase price per share was CHF 419.80. The overview of shares acquired shows additional information for each week.
The AGM of 25.4.2006 approved the capital reduction. This was completed in the second half of 2006.
Additional information
Zeitungsinserat Aktienrückkauf 2005
Übersicht erworbener Aktien
#### 2004
Share buyback 2004
The share buyback is based on the new dividend policy announced in 2003. The key element of this dividend policy is that all the Equity Free Cash Flow (EFCF) is made available to the shareholders in future, and not just a portion of the clear profit. Swisscom’s Free Cash Flow is higher than its clear profit as the company is currently writing off considerably more than it is investing. Swisscom defines the EFCF as follows: net earnings from operative business less net investments in fixed assets and remaining intangible assets (CAPEX), acquisitions and amortisations of equity holdings, debt redemption (without leasing liabilities) and profit distribution to minority shareholders. The Equity Free Cash Flow earned in the 2003 financial year was CHF 2,913 million (previous year CHF 1,119 million). On 27 April 2004 the AGM of Swisscom Ltd AG approved a dividend of CHF 13 per share, corresponding to a distribution of profits of CHF 861 million. In accordance with the dividend policy, the remaining part of the Equity Free Cash Flow is paid out to shareholders through share buybacks of up to CHF 2 billion.

text: On 22 December 2004, Swisscom successfully completed the share buyback of CHF 2 billion that commenced on 24 May 2004 as part of its dividend payout policy. A total of 4,720 nominal shares were bought back, corresponding to 7.13% of the share capital. The buyback took place using the second trading line specially set up for the share buyback on the stock exchange virt-x. The average purchase price per share was CHF 423.68.
The capital reduction proposed by the supervisory board at the AGM of 26 April 2005 corresponding to the number of nominal share buybacks was completed on 20 July 2005. Following this capital reduction Swisscom has a total 61,482,761 nominal shares.
Security details | 1st trading line | 2nd trading line
---|---|---
Security number | 874 251 | 1 828 309
ISIN | CH 000 874 251 9 | CH 001 828 309 0
Ticker Symbol | SCMN (Bloomberg)
SCMN (Telekurs)
SCMN.VX (Reuters) | SCMN (Bloomberg)
SCMN (Telekurs)
SCMN.VX (Reuters)
Additional information
Zeitungsinserat
Übersicht erworbener Aktien
#### 2002
Share buyback 2002
Swisscom first launched a share buyback programme in 2002. Swisscom bought its own shares back, amounting to CHF 4.3 billion. The buyback of 10% of outstanding share capital was performed over a put option structure.
Additional information
​ Hintergrundmemo Aktienrückkauf 2002

text: How do most people use their phones when on a train? Besides checking their mail and reading the paper, they also stream videos, play online games or work in virtual offices. This requires a great deal of bandwidth, meaning that capacity issues can prove particularly annoying. A Swisscom team has been researching and working on continuously improving mobile coverage for rail travellers and commuters for more than ten years.
The invention of a special type of glass for the train windows, which lets mobile telephone signals through, has made it possible to bring mobile coverage directly onto the train without intermediate components. However, coverage along train routes remains challenging as much more data is transmitted under the same conditions with each mobile phone generation. One possible solution is a specially designed antenna corridor along railway lines.
## Test route at Lake Walen
Swisscom has now made a major breakthrough on a test route between Biberlikopf and Kerenzerberg at Lake Walen with a newly designed four-kilometre antenna corridor: Swisscom engineers achieved a connection with 1.2 Gbit/s on a moving train. Christoph Aeschlimann, Head of IT, Network & Infrastructure at Swisscom says: “This concept sets a new benchmark for the mobile phone industry. Just one year ago, we had no idea whether this would be possible. We now have a solution that provides stable and reliable coverage for passengers as well as important insights for safety-relevant applications in rail transport.”Another positive side effect is the lower transmitting power required due to the shorter distances between antennas and devices.
## What next?
After evaluating the results, the test corridor will be further optimised and validated with measurements in the first quarter of 2021. The long-term goal is to achieve uninterrupted mobile phone coverage along the main routes for all mobile phone users and providers in Switzerland In terms of the antenna corridor, Swisscom has developed a feasible solution that is also available to other providers.
### The test in detail
A four-kilometre antenna corridor was constructed along the railway line at Lake Walen for the test, in conjunction with network equipment supplier Ericsson. The proximity of the antenna to devices means the transmitting power is lower and the coverage along the railway corridor is more targeted.
In a step-by-step procedure, numerous combinations (4G and 5G mobile phone generations, seating position, type of train car, transmitting power, train windows, mast antennas, smartphone models, etc.) were measured and analysed over more than 200 train journeys. The project has shown that the antenna corridor is possible and offers good performance. Download speeds of over 1.2 Gbit/s were possible on a moving train with a combination of 4G and 5G. The 5G response time was four times shorter than 4G – an impressive 8 milliseconds.

text: In addition to network coverage, safety-critical applications on rail transport are another consideration. The existing GSM-R railway communication network standard will be replaced in the coming years by the new Future Railway Mobile Communication System (FRMCS). Good mobile phone coverage is also therefore crucial for rail companies as well as passengers.
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* Xing(opens in new tab)
* WhatsApp(opens in new tab)
* E-Mail
* Copy link
### Downloads
Press Release(opens in new tab)
## Contact us
### Media Relations
media@swisscom.com
Tel. +41 58 221 98 04
### Latest news about Swisscom

text: Value-added services are chargeable information and entertainment services, such as weather information, news, ring tones or games, which you can order via SMS/MMS or the Internet. They can be ordered once or on a regular basis. The costs vary depending on the provider and service.

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* * *
#  IoT – Internet of Things
###  A brief explanation
The "Internet of Things" (IoT) is becoming increasingly important. Just what is IoT, exactly? And what do IoT applications bring to your company and your customers? Get an overview in the white paper about:
* Definition of IoT and how it is different from M2M solutions.
* Why IoT? What are the benefits for companies?
* IoT areas of application and practical examples
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
7
IT and business manager
15 november 2018
Technical detail
* * *
Download now
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text: ## Contact form
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # Tablets
####  Microsoft
Discover the latest Microsoft Surface Tablet and all Microsoft tablets at Swisscom.
* To all Microsoft tablets
####  Samsung
Discover the latest Samsung Galaxy Tab and all Samsung tablets at Swisscom.
* To all Samsung tablets
####  Apple
Discover the latest Apple iPad and all Apple tablets at Swisscom.
* To all Apple tablets
#### The right tablet for you
Looking for a large display with a practical design? We recommend our Samsung, Apple and Microsoft tablets. You can compare and purchase tablets online or in the Swisscom Shop. Your benefits: enjoy free delivery and no CHF 49.– activation fee when you order online. You can also pay for your new tablet in instalments when you purchase the device with an existing or new subscription and extend your contract.
#### Stay online with Multi Device
A tablet without the Internet is only half a tablet. So you don't have to stick to WLAN, we recommend our Multi Device options. Multi Device allows you to make calls, chat, surf and stream with a tablet in just the same way as a mobile phone.
#### Matching accessories for your tablet
Use a powerbank so you never run out of charge. To combat unwelcome bacteria, we recommend our cleaning wipes.
#### Il tablet che fa per voi
State cercando uno schermo grande con un design maneggevole? Allora vi consigliamo i nostri tablet Samsung, Apple e Microsoft. Potete confrontare e acquistare i tablet online o di persona negli Swisscom Shop. I vantaggi: la consegna è gratuita e, se ordinate online, vi regaliamo il costo di attivazione di CHF 49.–. Inoltre, potete pagare il nuovo tablet a rate se acquistate l’apparecchio con un abbonamento nuovo o esistente e rinnovate il contratto.
#### Sempre collegati con Multi Device
Un tablet senza internet è un tablet solo a metà. Per non aver sempre bisogno di una WLAN, vi consigliamo le nostre opzioni Multi Device. Così telefonate, chattate, navigate, guardate i video e ascoltate la musica esattamente come sul cellulare.
#### Gli accessori perfetti per il vostro tablet
Utilizzate una powerbank per non esaurire mai l’energia. Per combattere i batteri vi consigliamo i nostri panni detergenti.
#### The right tablet for you
Looking for a large display with a practical design? We recommend our Samsung, Apple and Microsoft tablets. You can compare and purchase tablets online or in the Swisscom Shop. Your benefits: enjoy free delivery and no CHF 59.90 activation fee when you order online. You can also pay for your new tablet in instalments when you purchase the device with an existing or new subscription and extend your contract.
#### Stay online with Multi Device
A tablet without the Internet is only half a tablet. So you don't have to stick to WLAN, we recommend our Multi Device options. Multi Device allows you to make calls, chat, surf and stream with a tablet in just the same way as a mobile phone.
#### Matching accessories for your tablet

text: #### Stay online with Multi Device
A tablet without the Internet is only half a tablet. So you don't have to stick to WLAN, we recommend our Multi Device options. Multi Device allows you to make calls, chat, surf and stream with a tablet in just the same way as a mobile phone.
#### Matching accessories for your tablet
Use a powerbank so you never run out of charge. To combat unwelcome bacteria, we recommend our cleaning wipes.

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*
##### Quiz
#  Are you a network expert?
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Acronyms like 5G, IoT and SDN are everywhere when it comes to connectivity-related terminology. But what do these abbreviations actually stand for? Test your knowledge in our network quiz and learn more about LAN, etc.!
Text: Romana Bleisch, Image: Tuomas Kujansuu/Adobe Stock, 30 july 2019
With digitisation comes an increasing number of new network-related concepts that are often described using cryptic abbreviations. Many people use these terms, but few know what they actually stand for. The network is working and that’s the main thing.
Yet the number of new technologies is constantly rising and connectivity-related vocabulary is increasing as a result. It is therefore high time to update our knowledge. In our abbreviations quiz, you can show how much you really know about networks!
Newsletter
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> Subscribe
Newsletter
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> Subscribe

text: #  Home networking & Smart Home
Find information on the WLAN-Box, powerline adapter and Smart Switch as well as installation and user instructions.
##  Select your device
WLAN-Box 3
WLAN-Box 2
WLAN-Box
Powerline Adapter
Smart Switch
* Advice for perfect home networking
For instructions, documentation and firmware relating to other home network devices, visit the Download Center.

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* * *
Optimised collaboration
We are your one-stop provider for coordinated, integrated IT, business communication and network solutions. You are the expert, regionally-based point of contact for all your customers’ IT needs.
Exciting opportunities for your business
Secure and expand your business with our modular system. You can choose to use the entire system or select individual modules from our solution components and managed services to ideally complement your own portfolio.
* * *
Access to new technology
You will benefit from simple access to the latest technologies and premium infrastructure. And what's more, with our managed services, it is quick and simple to scale up your offering to include a 24/7 helpdesk, development, or maintenance and operations, without the need for investment.
Maximum support
We provide personalised guidance and support to you at all times because your progress and our collaborative market cultivation are important to us.
* * *
* * *

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Deine Bewerbung - getIT
* Apprenticeship
* Apprenticeship
Insights
# Deine Bewerbung
Fabienne Maier, Marketing Specialist @ Next Generation
29 June 2022
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Bist du #bereit für deinen Berufseinstieg?
## Bewirb dich
Du meldest dich via Stelleninserat an und erhältst anschliessend einen Link, mit dem du in Form eines zeitversetzten Interviews mit Hilfe von Videos einige Fragen beantwortest. Deine Video-Bewerbung ist der erste Schritt im Bewerbungsprozess für eine Lehrstelle bei Swisscom. Und damit der Wichtigste. So gelingt er dir:
### Der erste Eindruck zählt
Deine Video-Bewerbung verschafft uns einen ersten Eindruck – von dir und deiner Eignung für die Stelle ebenso wie von deiner Motivation für den Beruf. Nutze diese Chance und heb dich von den vielen anderen Bewerbungen ab.
### Deine Motivation ist entscheidend
Überzeuge uns, wieso du, dein Wunschberuf und Swisscom ein Volltreffer sind.
**Melde dich nur für eine Stelle**
Du kannst dich zwischen zwei typähnlichen Berufen (z.B. Mediamatik und Interactive Media Design) oder zwei Fachrichtungen (z.B. Informatik) nicht entscheiden? Dann sende uns dein Video für nur eine der Stellen und erzähl uns in deinen Ausführungen, was deine Überlegungen dazu sind.
**Erzähl uns von deiner Motivation**
Wieso genau willst du diese Lehrstelle in unserem Unternehmen? Was qualifiziert dich für die Stelle? Was weisst du über den Beruf und über Swisscom? Auf diese Fragen soll uns dein Video Aufschluss geben.
## Lerne uns kennen
Hast du uns mit deinem Video überzeugt, folgt der zweite Schritt im Bewerbungsprozess: **Der NEX-Day**. Dort wirst du einen Nachmittag lang zusammen mit anderen Schüler*innen verschiedene Aufgaben lösen. Dabei knüpfst du deine ersten Kontakte und lernst Swisscom besser kennen. Bei einem Gespräch möchten wir noch mehr über dich erfahren. Der letzte Schritt ist damit geschafft. Hast du uns überzeugt? Dann steht deiner Lehre bei Swisscom nichts mehr im Weg.
Für die Lehrstelle im Detailhandel läuft es etwas anders: Du meldest dich via Stelleninserat an und kannst danach ebenfalls über einen Link das zeitversetzte Interview mithilfe von Videos durchführen. Anschliessend wirst du zu einem “Junior Experience Day” im Swisscomshop eingeladen. Dort kannst du uns und wir dich noch etwas besser kennenlernen und du hast nochmals die Möglichkeit, dein Können und Berufsinteresse zu zeigen. Sind beide Seiten zufrieden und du konntest von dir Überzeugen? Herzlich willkommen bei Swisscom.
Weiteres zum NEX-Day findest du in _diesem Blogbeitrag _
## An article by:
Fabienne Maier
Marketing Specialist @ Next Generation
Go to profile
## More getIT articles
Insights
Ta candidature
Melina Vryonakis
Insights
Lehre fertig – was nun?
Simon Soltermann
Insights
Mon apprentissage chez Swisscom
Salomé Gagnaux
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: Skip to content
* Home
* Swisscom Hero City
* Swisscom Hero League
* Swisscom Hero Cup ft. League of Legends
* Hall of Fame
* Socials
* Tournament page
* Discord
* Twitter
* Twitch DE
* Twitch FR
* English
* English
* Français
* Deutsch
# Swisscom Gaming
Become a Hero
## Timeline
## News & more
Swisscom
Feature
## Wer knackt den ultimativen Highscore in der Tower Defense in unserer Swisscom Hero City und sichert sich ein brandneues Samsung S23?
Youtube
Feature
## Erfahre von unseren SHL Spielern, wen sie als Favoriten sehen, und wen sie am meisten fürchten.
Youtube
Feature
## Wer wird sich am Ende als Sieger herausstellen?
Youtube
Feature
## Erfahre von unseren SHL Spielern, wie sie mit dem Druck im Team und allein umgehen und wie es ihnen zum Erfolg verhilft.
Youtube
Feature
## Erfahre von unseren SHL Spielern, wie sie den Support durch ihre Fans, Freunde und Familie erleben und wie es ihnen zum Erfolg verhilft.
## Products & offers
Action with Gaming & Exercise
## Gaming & Sports Camps
With gaming professionals and a daily exercise program
the kids experience a varied week around the topic of gaming.
High-speed internet
## Internet-Box 4
10 Gbit/s speed, low latency and Wi-Fi 6. Perfect for gamers.
5G speed
## The best network
For all mobile and cloud gamers: the best network for on the go.
Pay with your phone
## Swisscom Pay
Want to pay for games without a credit card? It’s no problem with Swisscom Pay.
TV for gamers
## blue TV
Enjoy Twitch, YouTube and casual games on the big screen.
Media literacy
## Gaming in school
E-sports & gaming now an elective subject in Swiss schools
enter
## Digital media guides
Free guides for parents & teachers.
## Gaming Headsets
The best gaming headsets from Logitech G.
## Gaming Mice
With this professional equipment you are ready for the Hero League.
## Partner

text: # Live-Streaming Solution
Stream like the professionals
Stream live events easily on your own – with IBM’s cloud streaming solution, you can become a streaming professional in no time and use it to your company’s advantage!
Try for free
### The professional streaming solution for your company
With IBM’s cloud streaming option, companies can stream live events easily and effectively – and use their videos more productively. The cloud streaming solution lets businesses stream live events and reap the benefits of video content without extensive technical knowledge and expensive infrastructure.
### Benefits
### Simple
Stream your events easily and securely to any device with our video streaming solution – live or on demand.
### Flexible
Manage your video streaming using an intuitive dashboard and adapt the settings to your needs.
### Scalable
Increase performance flexibly thanks to integrated support for multiple content delivery networks.
### Key features at a glance
### Perfect transmission quality
The video quality automatically adapts to the receiver’s bandwidth.
### Compatible mobile player
Live and on-demand videos can be played back on all standard devices.
### Live chat and Q&A
Use real-time chat and Q&A modules with integrated user management, moderation and voting functions.
### Customer branding
Customise your streaming page with your own corporate design.
### Record live streams
Automatically record your content and share it with your audience at the click of a button.
### Video distribution and workflow
Easily add and manage metadata.
### Multiple Content Delivery Networks (CDNs)
Multiple CDNs ensure high-performance global delivery of your video streams.
### Live playlists with repeat function
Schedule video playback at specific times or play live broadcasts in continuous loop.
### Use cases
Webinars
### Webinars
A webinar is an online audiovisual seminar that allows you to share complex information, about software solution products for example, with potential customers. Combining PowerPoint slides, audio and video content, it offers a number of advantages.
* Requires minimal cost and time
* Interactive polls, Q&As etc.
* Can be offered both live and on demand
## Product launch
## Product launch
Present your new product globally, flexibly and cost-effectively.
* Keep full control over who can watch your product launch and what information is shared with viewers.
* Conduct virtual follow-ups on the progress of your product.
* Serve a large audience easily with Q&As, live polls or call-to-action features.
* Analyse your event afterwards and make your presentation available as video on demand.
## Interviews
## Interviews
Self-service streaming solutions offer a flexible and efficient way to get valuable knowledge and insights from experts or CEOs, regardless of their location or time zone.
* Conduct interviews from any location as long as you and your counterpart have an Internet connection. This is particularly helpful for experts who work at different locations or even in different countries.
* As well as saving you time and considerable costs, it also gives you more flexibility in planning and execution.
* With the self-service streaming solution, you stream worldwide and device-independently, gaining a wider reach and a broader target audience.
### Price overview
S

text: * Conduct interviews from any location as long as you and your counterpart have an Internet connection. This is particularly helpful for experts who work at different locations or even in different countries.
* As well as saving you time and considerable costs, it also gives you more flexibility in planning and execution.
* With the self-service streaming solution, you stream worldwide and device-independently, gaining a wider reach and a broader target audience.
### Price overview
S
####  For occasional use and small events.
100 audience hours
---
5 channels
1 TB video storage
Full HD transcoding
(up to 1080p)
IBM Chat Support within the platform
Live voting and clickable video overlays
Subtitling on demand and AI-based search
Access to APIs and SDKs
Free email support from Swisscom
CHF 180.-/h for live Support through Swisscom
Price per month*
CHF 149.–
* Find out more now
M
####  For regular use and small events.
2,000 audience hours
---
10 channels
2 TB video storage
Full HD transcoding
(up to 1080p)
IBM Chat Support within the platform
Live voting and clickable video overlays
Subtitling on demand and AI-based search
Access to APIs and SDKs
Free email support from Swisscom
Incl. 1h live support by Swisscom
CHF 180.-/h for additional live support by Swisscom
Price per month*
CHF 779.–
* Find out more now
L
####  For intensive use and large events.
5'000 audience hours
---
20 channels
5 TB video storage
Full HD transcoding
(up to 1080p)
IBM Chat Support within the platform
Live voting and clickable video overlays
Subtitling on demand and AI-based search
Access to APIs and SDKs
Free email support from Swisscom
Incl. 2h live support by Swisscom
CHF 180.-/h for additional live support by Swisscom
Price per month*
CHF 1'499.–
* Find out more now
Customised
####  For high volumes and additional functions.
Customised number of audience hours
---
Customised number of channels
Customised video storage
HD transcoding (up to 4k)
IBM Chat Support within the platform
Live and on-demand captioning and AI-based search
Access to APIs, SDKs, SSO and third-party integrations.
* Find out more now
* The minimum contract term is 3 months, with a 30-day notice period. When the notice period expires, the subscription is automatically renewed for a further 3 months.
## Additional information
Find out more about our live streaming solution
## Your contact person
Olaf Cempel
Project Leader
(opens in new tab)
Tel. +41-58-224 76 56
Contact expert

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# “Swisscom believed in me.”
In Eritrea, I worked as a tourism statistician. In Switzerland, the Swisscom programming workshop for refugees changed my life.
Awalom Bereketeab, DevOps Engineer
29 June 2022
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Ittigen
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%{gcr.lead}
I knew it would be a huge opportunity if I learned to code. But the programming school for refugees, Powercoders rejected me at first. Then I took part in a Swisscom programming workshop and hoped that a door would open. That’s exactly what happened: I approached the founder of Powercoders and he encouraged me to apply again. On the second attempt, it worked. I attended a three-month programming course and then joined Swisscom as an intern. Today, I have a permanent contract and work with my team to develop services and products for Swisscom customers. From zero to one hundred: Swisscom was my lifesaver. Who knows how my career would have gone otherwise? The team welcomed me right from the start and gave me intensive support, even though I only had basic knowledge at the time. That’s unique.
## Awalom Bereketeab
## DevOps Engineer
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna

text: “Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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* * *
* * *
# Team Media Relations
Please e-mail your enquiry to media@swisscom.com during business hours.
+41 58 221 98 04
* * *
* * *
Contact
### German-speaking Switzerland
### Sepp Huber
Sepp Huber
Head of Media Relations
### Armin Schädeli
Armin Schädeli
Deputy Head of Media Relations
### Sabrina Hubacher
Sabrina Hubacher
Media spokesperson
### Annina Merk
Annina Merk
Media spokesperson
* * *
* * *
### French-speaking Switzerland
### Christian Neuhaus
Christian Neuhaus
Media spokesperson
### Alicia Richon
Alicia Richon
Media spokesperson
* * *
* * *
* * *
### Italian-speaking Switzerland
### Ivana Sambo
Ivana Sambo
Media spokesperson
.
### Contact form
Message
__
Title
Mrs.
Mr.
__
Surname*
__
First name*
__
Newspaper / media organisation
__
Telephone no.
__
E-Mail*
__
Reply by*
__
All fields marked * are mandatory.
Send
### Other contacts
To contact form for residential customers
### Location & Address
Swisscom Ltd
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
P.O. Box, CH-3050 Bern
Switzerland
Map (PDF)
* * *
* * *
* * *
* * *

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David Luyet
* Our authors
* Our authors
# David Luyet
## Head Talent Sourcing & Relationship Management
Swisscom AG
__LinkedIn
__E-Mail
## More articles by David
Your Application
Dos and don’ts for job interviews
David Luyet
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

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POS system for the food service sector
* Business POS
* Fisherprice Infos Tabs
* POS system for the food service sector
* POS system for the retail sector
* POS system for hairdressers
* Electronic cash registers
* Consultation
* Business POS configurator
* Business POS
* Fisherprice Infos Tabs
* POS system for the food service sector
* POS system for the retail sector
* POS system for hairdressers
* Electronic cash registers
* Consultation
* Business POS configurator
## Business POS: catering
# Transparent POS system for the Swiss gastronomy and hospitality sector
Go to offer
Go to offer
Go to Enterprise Customers
Go to Enterprise Customers
Are you looking for a versatile sales register for your restaurant, café or bar, which is easy to operate but still allows you to customise processes? Business POS is a sales register solution that simplifies your everyday work leaving more time for your guests.
## A comprehensive yet simple POS software for the catering/hospitality industry
In addition to enabling faster service, the digital POS system also supports you with online reservations and orders, statistics, stock management and more. The system offers extensive options but remains simple to operate. To get you off to a quick and successful start, we provide you with on-site support. Following this, you can easily make further adjustments yourself within minutes and without any specific IT knowledge, no matter whether your menu changes each day, you alter your table layout or new employees join the company.
##### Your guests...
* order and reserve online, by phone or on the premises
* are served more quickly
* pay separately without difficulty
* * *
## Fast ordering and payments at the table
Taking orders digitally at the table and transmitting them directly to the kitchen speeds up your service and guarantees customer satisfaction. The system also makes it quick and easy to split bills and take payments.
## Centralised management of tables and reservations
Adjust your table plans according to the day of the week or capacity and manage all reservations centrally in one place: spontaneously, by phone and online. This means you can keep a constant overview of your venue’s capacity.
* * *
## Evaluate figures and optimise your offers
Which dishes are hardly ever ordered? Which days of the week and times of day run best? Which employees generate the most sales? How much is the average bill? A wide range of statistics can provide helpful figures to make your business even better.
### Your benefits
Takes the pressure off, even during busy periods or when new staff start, as the system is simple and intuitive to use straight away.
Enhances your online presence, which can generate additional sales, and saves time as customers place orders online and manage reservations themselves.
Simplifies daily adjustments and the evaluation of statistics thanks to straightforward access from laptops, tablets and smartphones.
### When is this the right solution?

text: ### Your benefits
Takes the pressure off, even during busy periods or when new staff start, as the system is simple and intuitive to use straight away.
Enhances your online presence, which can generate additional sales, and saves time as customers place orders online and manage reservations themselves.
Simplifies daily adjustments and the evaluation of statistics thanks to straightforward access from laptops, tablets and smartphones.
### When is this the right solution?
If your current catering sales register is outdated, you want to open a new or additional restaurant or offer online ordering, our POS system is the right choice for your catering business. The solution is up-to-date and will remain up-to-date: with regular, automated updates included in the price.
To help you get the most from our reliable solution, we provide on-site installation support and 30 days of full setup assistance. After that, our support hotline is there to help you at any time. If necessary, they can take an immediate look at your POS system via remote access and provide further assistance.
Would you also like to access the POS software yourself while you're on the go? Not a problem! Use your smartphone, laptop or tablet to make adjustments. These are visible immediately on all other devices in the POS system, even across multiple locations. And you can easily expand the POS system whenever additional devices are added.
#### A POS system with all the trimmings
* ######  Sales (POS) registers
* ######  Software
* ######  Support
#### The right catering/hospitality sales register for every situation
* * *
#### On the counter –
enforeDasher
Take orders or plan table occupancy: you can take care of both very simply via the large touch screen. A compact receipt printer is already included. You can connect cash drawers, scanners and other devices at any time.
* Find out more
#### Serving guests at the table –
enforeDonner
Enter orders directly at the table on the handy enforeDonner so that the kitchen and bar know about them immediately. With the integrated contactless card reader and automatic bill splitting, the payment process is also really easy.
* Find out more
#### Save space on the counter or in the kitchen – enforeComet
Record the orders or table occupancy at the counter. Furthermore, your kitchen team can see what has been ordered online and on the premises on the screen at all times. enforeComet is also really flexible thanks to various stands, wall brackets and connections provided as accessories.
* Find out more
#### More than just a POS system​
* * *
A wide range of functions
* Sales register (POS) system
* Business reports and statistics​
* Item management ​
* Warehouse management​
* Customer management and retention​
* Online reservation system
* Online shop
* Staff planning
Flexible cloud solution
* Access from a smartphone, tablet and laptop
* Always up-to-date thanks to automatic updates
* Switches automatically to mobile network in the event of outages
* Adjustments immediately visible on all devices
* Additional sales registers are available straight after login
* Access information anytime and anywhere
* Secure data, even in the event of a defect or outage

text: * Item management ​
* Warehouse management​
* Customer management and retention​
* Online reservation system
* Online shop
* Staff planning
Flexible cloud solution
* Access from a smartphone, tablet and laptop
* Always up-to-date thanks to automatic updates
* Switches automatically to mobile network in the event of outages
* Adjustments immediately visible on all devices
* Additional sales registers are available straight after login
* Access information anytime and anywhere
* Secure data, even in the event of a defect or outage
#### Effective support for your future
* * *
How to get started
On-site commissioning and training on the most important points
Further support and setup via phone and remote access for the first 30 days
How we provide you with further support
Free support hotline for telephone assistance with technical problems as well as application support via remote access, even after the 30 days have expired
Free replacement device in the event of a defective sales register
* Increase customer satisfaction
Launch loyalty programmes and ensure the customers visit you regularly. Take a note of preferences, allergies or special requests in the system and enthuse customers with excellent service.
* Use the system irrespective of location and device
Access the POS system and associated information, such as customer data, statistics and reservations, from the restaurant, on the go on your smartphone or in the office from your computer. Do you have more than one site? Manage them at the same time in a single system.
* React quickly to change
Daily specials, temporary promotions and different table plans can be managed quickly and easily. Even when the weather changes, you can support your employees with quick modifications to the checkout display to show different offers depending on the time of day, the season or whether guests are seated indoors or outdoors.
* Coordinate the kitchen and service
The Course Management function allows the kitchen and service staff to optimally coordinate the timing of individual courses optimally with each other. Clear, unambiguous orders are sent direct to the kitchen including all the choices and additional requests, and the service team is notified as soon as the dishes are ready.
* Offer online ordering and delivery service
Let your customers choose and order dishes from your menu online at any time. In addition to collection from your premises, you can also offer home deliveries. The POS system can quickly create a slick online shop for you and provide logistical support.
### The top functions
of the catering POS
#### Faster service
Take orders digitally and send them straight to the kitchen
* * *
Take stationary orders through the sales register or mobile orders on a tablet, smartphone or enforeDonner and send them straight to the kitchen. Service staff receive a notification as soon as the order is ready.
#### Flexible payment management
Quick, customer-friendly payments
* * *

text: ### The top functions
of the catering POS
#### Faster service
Take orders digitally and send them straight to the kitchen
* * *
Take stationary orders through the sales register or mobile orders on a tablet, smartphone or enforeDonner and send them straight to the kitchen. Service staff receive a notification as soon as the order is ready.
#### Flexible payment management
Quick, customer-friendly payments
* * *
When taking payment, the bill can be split between different people allowing part-payments to be collected. If guests pay cash, the change is calculated automatically. They can also pay by voucher or through an invoice. Thanks to the enforeDonner’s integrated card reader, they can also pay by card.
#### Manage and customise things yourself
Make changes yourself
* * *
Update daily specials, cancel temporary happy hour promotions, adjust table plans, add new employees and set up different views for indoor and outdoor staff. All adjustments can be made within a few minutes, without the need for an IT specialist.
#### Exclusive menus
Clear display and coordination of complex orders
* * *
Integrate complex menus with several courses, various choices, different side dishes and additional requests into the ordering process in a straightforward way. Optimal timing for individual courses can be easily coordinated with the kitchen.
#### Reserve tables online
Manage all reservations concisely in one place
* * *
Guests can book conveniently online, which means you won't be held up with phone calls. However, telephone or spontaneous reservations made on the premises can also be managed together in one place. Workloads are kept fully up to date.
#### Simply get started
Operation is really easy
* * *
Thanks to the intuitive interface, employees and temps can find their way around the system quickly and without any long introductions. The customisable POS system also reduces the pressure at busy times when things have to move quickly.
#### One device for everything
Just one handy device for everything
* * *
With the enforeDonner, everything you do, from taking orders to coordinating meals with the kitchen and collecting payments, can be done with a single mobile device. The integrated payment terminal also allows contactless card payments.
#### Maintain an overview
Keep an eye on tables and occupancy
* * *
You can keep everything under control at all times, from sales per employee, day of week or time of day, top and flop products as well as inventory, even from home on a PC or smartphone.
#### Everything under control
View figures and make evaluations wherever you are
* * *
You can always keep everything under control, from sales per employee, day of week or time of day, top and flop products as well as inventory, even from home via a PC or smartphone.
#### Interface and data export
Simplify your accounting
* * *
Connect the POS system to your Abacus accounting system or export the data and transfer it to any accounting program. To simplify cooperation with fiduciaries, you can provide direct access to the POS system with additional logins.
* * *
* * *
#### Offer conditions
* __
Offer conditions Business POS
(PDF file, English)
Overview
Gastronomy
Retail
Hairdresser & Cosmetics
Hardware & Prices
---

text: Posted on 22\. February 2023Text: Tatjana Grez | Media: Swisscom
From 2024, certain Swiss companies will be required to report on their CO2 reduction targets. Carbon accounting provides companies with a digital solution for a simple and automated process.
The indirect counterproposal to the Swiss Responsible Business Initiative (RBI) came into force in 2022. As a result, some Swiss companies will have to publish an annual report on non-financial matters from 2024. This mainly affects large, financially strong, public-interest companies with:
* more than 500 full-time employees in two consecutive financial years and
* a balance sheet total of more than CHF 20 million or
* a turnover of more than CHF 40 million
Under the Swiss Code of Obligations, these companies must now provide information on social, employee, human rights and anti-corruption matters. They are also required to be accountable for environmental issues, in particular CO2 reduction targets. This has prompted some companies to review their sustainability management. Data-driven carbon accounting provides the basis for efficient reporting on CO2 reduction targets.
## Digital solution automates sustainability management
Carbon accounting identifies emission drivers in companies so that carbon footprints can be calculated. ‘It’s CO2 accounting, just like financial accounting,’ explains Othmar Hug, CEO of Swiss Climate. It considers the CO2 emissions generated by a company along the entire value chain, which experts refer to as ‘scopes’:
* **Scope 1** is direct emissions (from own or controlled sources)
* **Scope 2** is indirect emissions (from purchased electricity, steam, heating and cooling)
* **Scope 3** covers all other emissions in the value chain (such as suppliers)
Scope 3 emissions in particular often pose a challenge, as the partners concerned have to be approached and play their part in their measurement. According to Hug, this can take the form of a digital survey, as is the case for Swisscom. ‘Net zero has a lot to do with data,’ explains Res Witschi, who is responsible for sustainable digitalisation at Swisscom. She has been working on sustainability since the 1990s and has a wealth of experience. Over time, Swisscom’s IT division has also evolved to support sustainability management. ‘While Excel is still often used for carbon footprints, there are now digital solutions that make sustainability management simpler and more automated,’ says Witschi.
## EU increases pressure on companies

text: ## EU increases pressure on companies
Carbon accounting is not only important for companies affected by the counterproposal to the Swiss Responsible Business Initiative. Happenings at EU level also point to a further expansion of the requirement to report carbon footprints. From 2024, the new Corporate Sustainability Reporting Directive (CSRD) will apply in the EU, replacing the Non-Financial Reporting Directive (NFRD). The latter served as the basis for formulating the indirect counterproposal to the Swiss Responsible Business Initiative. The CSRD aims to compel even more companies to report. From 2024, this means that all companies with at least 250 employees will be required to report on their CO2 reduction targets. The law will also apply to Swiss companies with an EU branch. ‘Sooner or later, every company will have to deal with its own carbon footprint,’ says Hug.
## Exploiting market opportunities with carbon accounting
Witschi is convinced that there are further benefits to carbon accounting in addition to compliance with the new legislation: ‘Young people in particular care about who they work for. Companies gain an advantage when they can demonstrate environmental commitment.’ If you have not yet implemented CO2 management in your company or wish to professionalise it, you still have enough time in the new year. According to Hug, it takes around three to four months to produce a carbon footprint report.
Swisscom has already been able to reduce its Scope 1 and 2 emissions by more than 80% since the 1990s and will work in the new year towards its goal of climate neutrality by 2025 and then net zero. ‘We still have homework to do,’ says Witschi. ‘Automated measurement of our carbon footprint and tracking of the corresponding measures and targets allow us to tackle this major challenge transparently and in collaboration with internal employees and suppliers.’
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## Your journey from emissions reduction to net zero
Improve your carbon footprint – we will help you to define
and implement your climate strategy.
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_This article was first published onSustainable Switzerland._
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text: ## Schweizer Zucker AG
#  “Cloud Access guarantees first-class performance and a future-proof infrastructure.”
Fernando Kummer, Head of IT
###  The story in brief:
Thanks to Cloud Access, data transmission to the cloud at Schweizer Zucker AG is more secure, reliable and faster than with conventional Internet connections.
Schweizer Zucker AG is the only company in the country that extracts natural sugar from sugar beet. The sustainable processing also produces various animal feeds and pectin. Around 270 employees work at two locations in this interesting and diverse environment.
###  Business challenge
Schweizer Zucker AG was faced with the challenge of ensuring reliable connectivity between the company network and the future cloud infrastructure. This was to minimise potential failure risks in the current server landscape and to establish redundancy between the company locations in Aarberg and Frauenfeld. These measures should enable seamless and trouble-free operation.
##  About Schweizer Zucker AG
* Industry: Sugar industry
* Employees: approx. 270
##  About the project
* Integration of the Azure Cloud into the company network
* Cloud Access is operated and monitored from data centres located only in Switzerland
###  This product is used by Schweizer Zucker AG
##  Cloud Access from Enterprise Connect
Cloud Access establishes a fast, reliable connection between your company infrastructure and external clouds such as Azure and AWS as well as Swisscom Cloud solutions.
Go to offer
###  Technical solution
Swisscom offers a stable and expandable private fibre-optic connection via Cloud Access. This connection significantly minimises security risks and ensures first-class reliability. With consistently high performance, without fluctuations in factors such as latency and jitter, as well as the flexibility to adjust the bandwidth as required, Cloud Access presents itself as a future-oriented solution.
“Cloud Access guarantees first-class performance, high security, constant reliability and a future-proof infrastructure.”
Fernando Kummer, Head of IT
###  Business management perspective
With Cloud Access, Schweizer Zucker AG runs its cloud applications just as securely and efficiently as in its own data centre. As an Azure Express Route Provider, we offer seamless integration from start to finish - without third-party partners. Our 99.99% SLA ensures high availability and failover protection. Cloud Access is effortlessly configured via the Enterprise Connect dashboard. This not only lays the foundation for future developments, but also creates flexibility for innovation.
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text: Traditional cordless telephones come with a base station that you need to connect to the telephone socket. This base station is already integrated into the Internet-Box; now you only need the handset with a charger. DECT is a transmission standard for wireless telephony at home. (DECT = Digital Enhanced Cordless Telecommunications)
Another advantage of a base station is that all devices can access the same main address book.
DECT handsets have a range of up to 100 m outdoors. In a typical house with walls, room dividers etc. the range is approx. 50 m, although various factors can influence the range.

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## Open Business Hub integration platform
# Open Banking API extends your value chain
Go to offer
Go to offer
On the Open Banking Hub you have central access to Business API ecosystems and the infrastructure to support this. You can then connect applications and service partners in a standardised manner, add partner services to your core services and grow your customer value chains within a customer-centric, open ecosystem. That’s how you achieve open banking in Switzerland.
### Become more agile
With Open Business Hub, you can securely and seamlessly connect applications and modules to your IT environment. The applications are offered as Software-as-a-Service (SaaS) rather than being integrated, which simultaneously reduces investment costs and boosts your agility. It is thus easier for you to roll out new product ideas and accelerate ongoing process improvements.
## Simplify interface management
The applications are connected over standard interfaces (API integration). Thanks to several hundred interfaces and industry standards such as Common API (SFTI) or OpenWealth API, new connections are simplified with API reuse. The lower costs and greater efficiency of central interface management reduce both initial and ongoing costs for application use.
## Free up your IT department
With Open Business Hub, or OBH for short, the scope of changes to your IT environment is under your control. You can, for example, choose to encapsulate all of your required interfaces in the Open Business Hub, which reduces the workload of your IT department and minimises future maintenance effort.
* * *
* * *
#### Your benefits
Simple connection of applications using market standards
Reduced integration and operating expense
Access cross-industry API Hubs and their services such as bLink from SIX
#### When is it the right solution?
OBH is the recommended integration platform if you want to implement ideas for new products or services without major investments. Banks, FinTechs or InsurTechs can then offer or source proprietary or existing marketed solutions and services.
How long you use OBH and the expense incurred will depend on your individual needs. You can thus optimise costs in the implementation of new ideas, digitisation projects or compliance measures despite limited budgets. Possible use cases include bank custody services for external asset managers or connection to customer accounting tools.
What’s in it for you:
* Integration platform with access to cross-industry API Hub platforms
* Extensive integration and smooth operation of interfaces
* Future-oriented FinTech and InsurTech services
* * *
#### Why Swisscom?
* State-of-the-art platform for setting up digital partner networks
* Extensive interface management and integration expertise
* Straightforward access to FinTechs, InsurTechs and market platforms such as SIX bLink
#### Arrange an appointment
The first step: a free initial consultation
Talk to us about OBH. We will work with you to identify the specific applications that are possible for you, provide greater detail about promising use cases and prepare a no-obligation quotation.
__Contact us
Downloads
Open Business Hub fact sheet
Open Business Hub flyer
#### Additional information
Swisscom Open Business Hub

text: * Straightforward access to FinTechs, InsurTechs and market platforms such as SIX bLink
#### Arrange an appointment
The first step: a free initial consultation
Talk to us about OBH. We will work with you to identify the specific applications that are possible for you, provide greater detail about promising use cases and prepare a no-obligation quotation.
__Contact us
Downloads
Open Business Hub fact sheet
Open Business Hub flyer
#### Additional information
Swisscom Open Business Hub
On the marketplace, you will find all FinTech and InsurTech companies that offer services via OBH, which you can integrate in your value chains.
* Find out more
#### Open Business Hub at a glance
Our aim is to provide a cross-industry Business API ecosystem with diverse ‘Hub-Hub connections’
* “Swisscom impressed us with its clear product orientation, and it is also ideally positioned in the financial sector”
Falk Kohlmann, Head of Market Services and Member of the Executive Board, St.Galler Kantonalbank
* Find out more
Talk to us about the possible applications of the Open Business Hub at your company.
__Contact us

text: # Sustainability
As a sustainable ICT company, sustainability considerations concerning environmental impact, social aspects and governance have been part of all corporate decision making since our inception.
Subscriptions, devices, network: climate neutral – not one day, but now.
Find out more
Swisscom Campus: media skills for all.
Find out more
Doing our bit for the circular economy
Find out more
Subscriptions, devices, network: climate neutral – not one day, but now.
Find out more
Swisscom Campus: media skills for all.
Find out more
Doing our bit for the circular economy
Find out more
1.   2.   3.
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####  Sustainability strategy
####  Goals
####  Sustainability report
####  Governance
####  Partners
####  Products and services
* Sustainability strategy
* Goals
* Sustainability report
* Governance
* Partners
* Products and services
Responsibility means leading the way – not one day, but now.
Responsibility means leading the way – not one day, but now
## Sustainability strategy 2025
Responsible action for people and the environment: through our sustainability strategy 2025, we want to go beyond Swisscom and do our bit for a sustainable future in line with the United Nations’ 17 sustainable development goals. We have defined goals that will make a difference both within and beyond Swisscom, especially for our customers and society; further extending our leadership role in this area.
Learn more about our sustainability strategy in the OnePager(opens in new tab)
### Responsibility for the environment
We are becoming completely climate neutral. And, together with our customers, we are saving an additional 1 million tonnes of CO2 every year.
Find out more
### Responsibility for people
We offer inspiring workplaces, enabling everyone to take part in the digital future.
Find out more
### Responsible action
We are guided by comprehensive ethical principles, which we consistently put into practice.
Find out more
## Background
Discover more background stories about sustainability on blue News.
Find out more(opens in new tab)
## Other topics
Digital with Purpose
Stakeholders
Digital with Purpose
Stakeholders
Key issues
Employer attractiveness
Employability & Further education
Work-related stress and resilience
Accessibility
Corporate ethics
Data protection & data security
Diversity & equal opportunities
Youth media protection and media skills
Climate protection
Circular economy
Mobile phone use and society
Fair supply chain
Energy efficiency
Network expansion
Network dismantling
Top scores in ESG ratings
1.   2.   3.   4.
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Key issues
Employer attractiveness
Employability & Further education
Work-related stress and resilience
Accessibility
Corporate ethics
Data protection & data security
Diversity & equal opportunities
Youth media protection and media skills
Climate protection
Circular economy
Mobile phone use and society
Fair supply chain
Energy efficiency
Network expansion
Network dismantling
Top scores in ESG ratings
## Contact
Do you have any questions, ideas, constructive criticism? We look forward to your feedback.
Go to contacts

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# Swisscom Gaming
Become a Hero
## Timeline
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## Wer knackt den ultimativen Highscore in der Tower Defense in unserer Swisscom Hero City und sichert sich ein brandneues Samsung S23?
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## Erfahre von unseren SHL Spielern, wen sie als Favoriten sehen, und wen sie am meisten fürchten.
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## Wer wird sich am Ende als Sieger herausstellen?
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## Erfahre von unseren SHL Spielern, wie sie mit dem Druck im Team und allein umgehen und wie es ihnen zum Erfolg verhilft.
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## Erfahre von unseren SHL Spielern, wie sie den Support durch ihre Fans, Freunde und Familie erleben und wie es ihnen zum Erfolg verhilft.
## Products & offers
Action with Gaming & Exercise
## Gaming & Sports Camps
With gaming professionals and a daily exercise program
the kids experience a varied week around the topic of gaming.
High-speed internet
## Internet-Box 4
10 Gbit/s speed, low latency and Wi-Fi 6. Perfect for gamers.
5G speed
## The best network
For all mobile and cloud gamers: the best network for on the go.
Pay with your phone
## Swisscom Pay
Want to pay for games without a credit card? It’s no problem with Swisscom Pay.
TV for gamers
## blue TV
Enjoy Twitch, YouTube and casual games on the big screen.
Media literacy
## Gaming in school
E-sports & gaming now an elective subject in Swiss schools
enter
## Digital media guides
Free guides for parents & teachers.
## Gaming Headsets
The best gaming headsets from Logitech G.
## Gaming Mice
With this professional equipment you are ready for the Hero League.
## Partner

text: ## It couldn't be easier
To use blue TV on additional TV-Boxes, simply order the Swisscom Box 21 online:
1. Order TV-Box
2. Connect it when it comes
3. Follow the instructions on the TV screen
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text: **General**
#####  Activation from 59.90 free
Online only
#####  12 months minimum contract period
Unless you also select a device with instalment payment of 24 months.
#####  Notice period
2 months to end of month
#####  All Swisscom subscriptions are climate-neutral
without additional costs for you
**Payment methods**
#####  Credit card
Mastercard, Visa and American Express are accepted.
#####  Swisscom invoice
As an existing customer, you can pay for your order using your Swisscom bill.
#####  Twint
You can transfer the invoice amount directly from your account using the TWINT app.
#####  Postfinance
Pay for your products conveniently with your PostFinance e-finance account.
**More details**
#### In Switzerland
**Telephony** Calls to the mobile and fixed network. Billing is in 60-second increments.
* Calls to all Swiss networks included Valid for normal calls and video calls to all Swiss networks (incl Principality of Liechtenstein). Value-added services and special numbers are excluded.
* 0840 / 0842 / 0844 / 0848 max. 8.1 Rp. per minute
* 0900 / 0901 / 0906 – not available
* Incoming calls are free of charge
* Calls to EU/UK, USA, Canada for 0.60 per minute EU/UK, USA, Canada Andorra, Belgium, Bulgaria, Denmark, Germany, Estonia, Faroe Islands, Finland, France (excluding overseas territories e.g. French Guiana, Guadeloupe, Martinique, La Réunion, etc.), Gibraltar, Greece, Great Britain, Guernsey, Ireland, Isle of Man, Iceland, Italy, Jersey, Canada, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (without overseas territories), Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Slovak Republic, Slovenia, Spain, Czech Republic, Ukraine, Hungary, USA (incl. Alaska and Hawaii, without territories/external areas of the USA), Vatican, Cyprus
* Calls to country group 2 for 0.80 per minute Australia (excluding Norfolk and Macquaire Island), Israel, Japan, Mexico, New Zealand, South Korea, Taiwan
* Calls to country group 3 for 1.20 per minute  Albania, Algeria, Argentina, Bahamas, Bosnia and Herzegovina, Brazil, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Hong Kong, Egypt, Indonesia, Kosovo, Libya, Macedonia, Malaysia, Moldova, Montenegro, Palestine, Morocco, Peru, Philippines, Russian Federation, Serbia, Singapore, Sri Lanka, South Africa, Thailand, Tunisia, Turkey, Venezuela
* Calls to country group 4 for 2.– per minute  Benin, Bolivia, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Cameroon, Cape Verde, Kenya, Congo (Republic of), Congo (Democratic Republic of), Cuba, Lebanon, Madagascar, Mauritius, Nigeria, East Timor, Pakistan, Paraguay, Saudi Arabia, Zimbabwe, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam
* Calls to all other countries for 4.– per minute
**SMS**
* Send unlimited SMS in Switzerland Excludes paid SMS services.
* Incoming SMS free of charge
**Data**
* 1 GB per month of fast surfing, then unlimited at reduced speed
* Fast: 1 Mbit/s download, 0.2 Mbit/s upload
* Reduced: 128 Kbit/s download, 128 Kbit/s upload
* Smartwatches usually only transfer small amounts of data such as notifications, short text messages or status updates. For this type of data transfer, 1 GB of data and a speed of 1Mbit/s are usually sufficient
**Further prices**
* No charge for call forwarding to your own COMBOX®
* Call forwarding to the mobile or fixed network included Switzerland and Principality of Liechtenstein
#### Outside Switzerland

text: * Reduced: 128 Kbit/s download, 128 Kbit/s upload
* Smartwatches usually only transfer small amounts of data such as notifications, short text messages or status updates. For this type of data transfer, 1 GB of data and a speed of 1Mbit/s are usually sufficient
**Further prices**
* No charge for call forwarding to your own COMBOX®
* Call forwarding to the mobile or fixed network included Switzerland and Principality of Liechtenstein
#### Outside Switzerland
**Telephony**
* 30 min. calls from abroad to World 1, World 2 or «Rest of the World» included
* Incoming and outgoing calls from EU/UK for 0.40 per minute
* Incoming and outgoing calls from World 1 for 1.50 per minute
* Incoming and outgoing calls from World 2 for 2.50 per minute
* Incoming and outgoing calls from rest of the world for 3.– per minute
**SMS**
* Send 30 SMS from abroad included
* Send SMS from EU/UK for 0.27 per message
* Send SMS from other countries for 0.40 per message
* Receive free SMS worldwide
**Data**
* 300 MB data volume abroad
* Surf with data packages from 14.90 / valid for 12 months
Show more data packages(opens in new tab)
**Options**
#### Callfilter and number blocking
The free Callfilter stops calls from suspicious call centres by blocking numbers that meet specific criteria.
Find out more(opens in new tab)

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#  Managing the multi-cloud: The three most important areas
Multi cloud architectures offer companies increased flexibility and vendor independence - but
only if the challenges of multi cloud management are also mastered. We will show you the most important aspects that need to be considered when introducing and operating the multi cloud, based on the following three areas:
* Security
* Container
* Service Management
Find out more in the paper.
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
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IT professionals
September 23, 2020
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Connect mobile network test
# Swisscom wins connect mobile network test
The connect trade magazine has named Swisscom’s mobile network the best in Switzerland, giving it the highest score ever awarded in Switzerland. Swisscom scored 976 out of a possible 1000 points. This year, Swisscom customers have even received the best service worldwide according to connect. In 2021, no telecommunications provider rated higher than Swisscom in the international network tests conducted by connect and the umlaut measuring institute. The various awards Swisscom has picked up in tests this year clearly underline its position offering the best network and service quality.
Armin Schädeli, Deputy Head of Media Relations
30 November 2021
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“I am delighted with this sensational win. It serves to confirm our network strategy and is the product of many years of hard work and forward thinking,” says Christoph Aeschlimann, CTIO of Swisscom. “Thanks to our dedicated employees, we are thus achieving our goal of offering the best online customer experience for Switzerland.” This is the 12th year that Swisscom has won the connect mobile network test, this time recording the best results ever measured in Switzerland. Swisscom scored 976 out of a total 1000 points, coming top in all categories. Swisscom was thus awarded the best possible test rating of ‘outstanding’.
In its annual mobile network test, connect evaluated the categories ‘voice telephony’, ‘mobile data transmission’ and ‘crowdsourcing’. In the ‘voice telephony’ category, connect praised Swisscom’s top quality. connect also noted the exceptionally high performance offered by Swisscom on trains, which is far ahead of the competition. In summary, connect said: “A very strong Swisscom has topped the Swiss rankings for the fourth time in a row. Once again, the provider has outdone its previous year’s performance and is also powering ahead with 5G.”
## Swisscom for best network and best service
Swisscom’s network and service have been winning across the board this year. In addition to the mobile network test, Swisscom also came top in the recent connect fixed-network test for 10 Gbit/s connections and was named the winner of the Chip network test and Ookla speed test. Swisscom has also been recognised for its service, achieving the top spot in this year’s connect Shop test. This success demonstrates that the consistent focus on offering top quality advice in the Swisscom Shops has paid off. Digital service is another area in which Swisscom is leading the field: in September 2021, the My Swisscom app was crowned the winner of the connect Service App Test.
## Obstacles to continued mobile communication expansion

text: ## Obstacles to continued mobile communication expansion
However, these positive results do not make up for the current challenges in network construction. The mobile communication expansion continues to be held up in many areas. The volume of data transferred continues to grow substantially and the expansion can no longer keep pace. For our customers to continue benefiting from excellent network quality in the future, rapid expansion is necessary with new mobile technologies.
## Links
www.connect.de/netztest
www.swisscom.com/bestnet
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

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Container Services**
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text: #### Product description
The Swisscom model with voice control via remote control. Replace your old TV Box or equip up to four additional televisions in your home with blue TV for only CHF 9.90 per month
#### Scope of delivery
* Swisscom Box 21
* SCTV RC2000 remote control incl. Batteries
* Ethernet cable (5m)
* HDMI Premium certified cable (1.8m)
* Power supply 12VDC/1.5A
* Quick start guide
#### Technical data
Dimensions
Remote control
* Bluetooth 5.0 low energy
* No line of sight with TV-Box necessary
* Voice control
* AV source selection for TV
TV-Box ports
* 1 × HDMI 2.0 port
* 1 × Ethernet port (100 Mbit/s)
* 1 × power supply connector
* 1 × USB 2.0 port
* 1 × optical/analogue audio port
Processor
* Synaptics Quad Core ARM Cortex A53 with 64 bit architecture
Video
* Up to 2160p50 ultra-high definition
* HDR support for HDR10(PQ), HLG, Dolby Vision
Audio
* Dolby Audio (DD2.0, DD5.1, DDP2.0, DDP5.1)
* DTS 2.0 + digital out
* DTS TruVolume
Energy consumption
* Check out the energy consumption overview.
Requirements
* TV set with HDMI port
* Internet router
* Swisscom blue subscription
#### Multiroom
In your main residence or a second home
## Enjoy TV on several devices at the same time with Multiroom
Want to use your blue TV subscription on several TVs and watch shows at the same time? It’s easy with our Multiroom option: install up to five TV-Boxes of your choice or connect your Smart TV.
Price per additional device:
* 99.– for Swisscom Box 21
* 99.– for Apple TV 4K
* No costs for Smart TV (via blue TV app)
You don’t need a second TV subscription to watch TV at your second home in Switzerland. You just need a blue Internet subscription and a Multiroom option.
What are the benefits?
* You only pay for one blue TV subscription at your main residence
* You have access to all your recordings and content at both locations
* If you already have several TV-Boxes at your main residence, you can take them with you to the second home without the need to buy an additional TV-Box
What do you need?
* blue Internet subscription and blue TV subscription at the main residence
* blue Internet subscription at the second home
* Internet connections at the main residence and second home purchased by the same person (same customer number)
* Multiroom Max option (9.90/mth)
### Multiroom options
Do you have a Swisscom TV subscription already?
Yes  No
####  Multiroom Max
For up to 4 additional TVs
---
Includes all the functions of your TV subscription
Can also be used in a second home
**Price per month**
9.90
Log in and order
In the first step, order your new TV subscription and then add the Multiroom options in My Swisscom or on your TV set.
####  Multiroom Max
For up to 4 additional TVs
---
Includes all the functions of your TV subscription
Can also be used in a second home
**Price per month**
9.90
## Do you have any questions?
​ Sales Hotline
0800 555 155

text: **Price per month**
9.90
Log in and order
In the first step, order your new TV subscription and then add the Multiroom options in My Swisscom or on your TV set.
####  Multiroom Max
For up to 4 additional TVs
---
Includes all the functions of your TV subscription
Can also be used in a second home
**Price per month**
9.90
## Do you have any questions?
​ Sales Hotline
0800 555 155
Mo–Sa 8.00–20.00
​ Write to us in the chat
​ Chat
Start our live chat
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Gina Fröhlich
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# Gina Fröhlich
## Lernende Mediamatikerin EFZ
Swisscom AG
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Insights
Getting started at Swisscom, welcome to FirstSteps!
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# Jasmin Weber
## Lernende Kauffrau EFZ
Swisscom AG
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Explore a subject of your choice.
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# «My goal: creating the best customer experience.»
I use customer surveys to check whether my ideas make sense in practice and will be well received.
Sebastian Wywior, Lead Product Designer My Swisscom App, Zurich
16 September 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Zurich
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%{gcr.lead}
I am an empathetic person and really value talking to customers, because it ensures that my work is of a high quality and allows me to incorporate their wishes. I am currently working on the new My Swisscom App, which is a digital companion “from becoming a customer through to being a customer”. Using the new app should be an inspiring experience. Discovering offers and ordering products, managing subscriptions, changing the WLAN password, putting the router into operation – all this will become even more intuitive. I am motivated by the sense of achievement I get when a solution I designed goes live and then everything works perfectly. When I have a concern, I would prefer to be able to resolve it quickly and easily online myself. That's my idea of the best service. The only thing better is if I don't need any service at all.
Ready for the best service
They make the best customer experience possible: our employees. In the Zoom Service Portraits series, we show what “service” means to them. Whether in direct contact with customers, in software development or in network expansion – the idea of service informs everything we do. Together, we are ready to inspire our customers.
What you make of it is what we’re made of.
## Sebastian Wywior
## Lead Product Designer My Swisscom App, Zurich
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby

text: Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: # We are ready for your enquiry about IoT Platforms & Frameworks.
## **I am interested in
IoT Platforms & Frameworks**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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## A valid way to exchange digital documents
The authenticity of a document can be proven digitally. Documents can also be signed digitally. But how does this work, and what is the difference…
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## The evolution of blockchain start-ups in Switzerland
What is the position of Swiss fintech start-ups specialising in digital ledger technology (DLT), or blockchain? We interview two industry experts. Swisscom has been publishing…
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## Using blockchain to realise new business models
Blockchain – it’s a term that triggers mixed reactions. But the technology is not just for speculating with cryptocurrencies. It can also transform new business…
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## ‘Swiss fintech start-ups are world class’
Johs. Höhener has been publishing the Swisscom Fintech Start-up Map for the past six years. He is an expert on trends and developments in the…
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## An accelerated start in the start-up scene
Sixty start-ups pitched at Kickstart Accelerator’s bootcamp in Zurich in early July for a spot on the mentoring programme. Comments and impressions.
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text: # Sponsorship requests
Would you like Swisscom to sponsor you? If your project or event meets the framework conditions below, please complete the online questionnaire. (It will take approximately 15 to 20 minutes.)
Create request(opens in new tab)
## General conditions for Swisscom sponsorship
* Swisscom does not engage in individual sponsorship.
* Swisscom focuses on bespoke partnerships.
* Swisscom limits itself to a few key commitments, pursuing long-term, broad-spectrum partnerships as well as one-off, opportunity-driven collaborations.
* Smaller projects or organisations etc. can also apply for support from Swisscom worth up to a maximum CHF 5,000.
* Swisscom only supports national projects in Switzerland.
* Swisscom does not support extreme sports.
* Swisscom does not support any religious activities, nor any political activities or parties.
* Swisscom does not support permanent telco services.
## Goods and services from Swisscom
* Telephony and radio
* Devices (fixed and mobile)
* Data communication/Internet (hotspots)
* Image and sound transmission (e.g. streaming)
* Voting and information systems
* SMS and MMS services
* Media centres
* Screens and LED walls
* Event and show trucks
* Prizes (mobile phones, rental mobile phones, marketing material)

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# Huawei Network Solutions
* Overview
* LAN
* WLAN
* Services
##
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##  Going into the digital future with a secure, stable, high-performance and economical ICT infrastructure on site
* * *
Digitalisation poses new challenges for business models and processes, and affects your ICT infrastructure and strategy.
More and more often, you have to adapt to demands from the market and your own company quickly and flexibly. You also have to guarantee the mobility of your employees, just as much as reliable and secure integration of new locations and workplaces. Finally, you have to guarantee the implementation of digitalised processes with the application of IoT. At the same time, continuous availability of your systems with as few malfunctions and downtimes as possible is indispensable. You also need future-oriented technologies which expand your infrastructure, meet mobility requirements and support your ability to adapt.
As your partner for all questions regarding the network, we examine your starting position, clarify your requirements and the core issues and support you in the constant optimisation of your network. We take into account both external influencing factors for your business and the planning and objectives of your cost structure and resource situation. In our consultations, we answer your questions in great detail and together draw up the ideal solution for you.
As a long-term Huawei partner with a leading position in the implementation and operation of network solutions in Switzerland, we offer you secure and future-oriented solutions with flexible extension and integration possibilities.
Create a powerful basis for all future digitalisation projects.
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### Get in touch with an expert
Contact us
* * *
Request offer
##  The solution at a glance
We offer consistent integration solutions for your in-house communication, either for reselling or professional services.
You combine whatever you need!
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####  WLAN
The mobile network is a key factor for the success of your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Huawei Wireless LAN controllers and access points, we offer custom solutions to meet your objectives in accordance with requirements.
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####  LAN
The network is your company’s core infrastructure and requires a custom design. With our complete range of Huawei switches, we offer state-of-the-art, individual solutions which meet current and future needs.
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####  SDN
The demands on companies are constantly changing – today more than ever. You therefore need a high level of speed and flexibility in order to survive in the competitive environment and achieve long-term success. Our range of SDN networks by Huawei can be a decisive factor here.
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####  Security
In the connected world, security is a key factor for success and is increasingly becoming the focus of IT strategy. With our comprehensive range of security solutions, we offer continuous, reliable protection of sensitive data.
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##  Agile solutions with Huawei technologies and the well-founded knowledge
of Swisscom.
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## Flexibility

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####  Security
In the connected world, security is a key factor for success and is increasingly becoming the focus of IT strategy. With our comprehensive range of security solutions, we offer continuous, reliable protection of sensitive data.
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##  Agile solutions with Huawei technologies and the well-founded knowledge
of Swisscom.
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## Flexibility
The solutions you choose can be integrated into your existing infrastructure and combined with Swisscom Managed Network and Cloud Services.
## Expertise
Our experienced experts in ICT/network solutions actively support you in consultation, expert reports, implementation and operation.
## Investment protection
State-of-the-art technologies meet all your current and future requirements without the need for you to make extraordinary investments.
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###  Furthermore...
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####  profit from numerous innovations
####  we meet the toughest business requirements
####  get one-stop solutions
Swisscom develops new areas of business with diverse innovations and actively supports you in taking advantage of the opportunities of digitalisation.
99.9% availability, 24/7 support, security, business continuity & disaster recovery.
You have a single contact person for your communications infrastructure.
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##  Our partner
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Click on the logo to find out more about Huawei in Switzerland.
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##  What our customers say
* Felix Frei
Hallenstadion AG
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##  «Swisscom and Huawei are also innovation partners, who help us to develop new service models.»
Read more
* Amerigo De Santis
Head of IT Operations BERNINA International AG
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##  «With our new high-performance network infrastructure, we are optimally equipped for the future and can also adapt easily to all future requirements thanks to the flexible hardware.»
Read more
* Mark Grace
IT Manager The International School of Geneva
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##  «“The Swisscom and Huawei network for the stock of switches guarantees reliability and availability.” »
Read more
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##  This might interest you too
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#####  Offer
###  ENOP
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
#####  Offer
###  ENOP
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
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Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
##  Wireless LAN Solutions On Premises
Efficient, secure and mobile infrastructure
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Wireless networks are a key factor for digitalised business processes and the associated human interactions. They bring you closer to your customers and enable you to fulfil their needs better. You will also make your company more productive and attractive to your employees owing to the more flexible and mobile working conditions.
The mobile network is a key factor for the success of your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Huawei Wireless LAN controllers and access points, we offer custom solutions to meet your objectives in accordance with requirements.
Swisscom’s WLAN Solutions On Premises gives you the best communications solution with Huawei’s market-leading products.
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####  Benefits for you:

text: The mobile network is a key factor for the success of your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Huawei Wireless LAN controllers and access points, we offer custom solutions to meet your objectives in accordance with requirements.
Swisscom’s WLAN Solutions On Premises gives you the best communications solution with Huawei’s market-leading products.
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####  Benefits for you:
* State-of-the-art technologies with solutions which can be modularly combined and fully integrated, for all requirements relating to digitalised business processes
* The latest generation WLAN portfolio with comprehensive security functions and high bandwidth and performance
* Meeting requirements based on technological needs (data, language, media), the features of buildings and other general conditions such as the environment (industry, production, mines)
* Fast, instantaneous and secure access by your employees to your company data – regardless of time, place or end device
* Use of innovative possible applications in the area of customer localisation, such as the number of visitors to events, for effective support of marketing campaigns
* Our long-standing and comprehensive solution and integration competence of WLAN concepts
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Guarantee mobility with high-availability, market-leading platforms and prepare information for your sales activities.
Due to technical difficulties, please try again later.
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Swisscom info and facts
#  Cisco presents Swisscom with Service Partner of the Year awards
Berne, 3 November 2016
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##  Swisscom triumphs against over 70,000 partners of Cisco and wins three Service Partner of the Year awards. Cisco only recently presented Swisscom this award for Switzerland.
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Swisscom had the honour of walking on stage and accepting the awards three times at the Cisco Partner Summit in San Francisco. Cisco conferred three Service Partner of the Year awards to Swisscom: for the region Central Europe, for the region EMEAR (Europe, Middle East, Asia and Africa) and the worldwide award.
Since Cisco Systems Schweiz was founded, the global award went to Switzerland for only the third time – and to Swisscom for the first time. The ICT company succeeded in further increasing its high service performance this year. Chris Martin, General Manager of Cisco Systems Schweiz, says, “We are thrilled that our Swiss partner stands out among the more than 70,000 partners Cisco has worldwide. Through digitalisation and the Internet of Things, the requirements placed upon the infrastructure are greatly increasing. Our customers can rest assured that they are in good hands at Swisscom thanks to our competent and professional Customer Success & Lifecycle Management.”
Together with the Service Partner of the Year award for Switzerland, which was presented in September in Zurich, Swisscom has won all awards in this category with four distinctions. Fritz Felix, Head of Global Partner Alliances and Fulfilment at Swisscom, says, “We are proud of having won the entire category of Service Partner of the Year awards. It shows that our services in Cisco’s service business are clearly different to those of our competitors and generate added value for our customers.”
In September, Swisscom was also distinguished with the Enterprise Partner of the Year award for Switzerland.
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###  Downloads
* Read the whole press release (PDF, 64 KB)
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text: #### Product description
#### Scope of delivery
* Internet-Box 4
* Power supply unit with network cable 2m
* Fibre optics cable 4m
* Quick start guide
#### Technical data
Internet-Box ports
Internet
* WLAN: Dual-band 2.4 GHz and 5 GHz
* WLAN standard: 802.11a/b/g/n/ac/ax
* Maximum WLAN speed: 4.8 Gbit/s (5 GHz), theoretical data transmission: 860 Mbit/s (2.4 GHz)
* WLAN band steering
* Additional guest WLAN
* Ethernet port: 1 × 10 Gbit/s and 4 × 1 Gbit/s
Swisscom blue TV
* Works with Swisscom blue TV
* Maximum number of Swisscom blue TV 2.0 Boxes: 5
Fixed Network
* Integrated DECT base station for wireless HD-Phones
* Number of analogue telephone connections: 2
* DECT CAT-iq 2.0
* DECT can be switched off
Additional functions
* WLAN ON/OFF switch
* WPS/DECT pairing button
* Web portal
* Device overview in web portal
* Internet line speed test
* Home network speed test
* Guest WLAN
* Parental Control
* Swisscom DynDNS
* VPN Server
Network storage
* USB port for ext. storage
* DLNA media server
Installation
* Wall mounting: no
* Mounting in wiring cupboard: possible*
* WLAN reception restricted in the case of wiring cupboard installation.
Technical data
* Dimensions: 33 x 213 x 237 mm
* Power consumption: Overview
* Ports: Device and ports
* The Internet-Box 4 is intended exclusively for fibre optic connection.
## Do you have any questions?
​ Sales Hotline
0800 555 155
Mo–Sa 8.00–20.00
​ Write to us in the chat
​ Chat
Start our live chat
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text: Posted on 3\. August 2022Text: Anton Neuenschwander
Cloud migration projects make companies nervous – and rightly so. Too many projects become stalled or end up taking way too long. AWS has developed a structured approach for cloud migration that enables companies to save money, time and energy into migrating to the AWS Cloud rather than investing too much of these resources. From the outset, the program focuses on eliminating major obstacles – which surprisingly often include soft factors as well.
The AWS Migration Acceleration Program was developed independently by AWS and provides best practices guidelines for the efficient implementation of the migration project as well as support from certified cloud experts. The program provides resources for ensuring a smooth migration process. This series of articles focuses on the main aspects of the AWS Migration Acceleration Program.
> ‘Companies often tell us that they are struggling with their cloud migration. For example, it’s typical to hear them say, ‘It’s already taken way too long, the process is stalled, and we don’t understand why. And we’re wondering whether the direction we’ve taken will get us to the finish line.’ The AWS Migration Acceleration Program provides clarity, because you always know how much progress you’ve made, have a solid foundation for taking the next logical steps and benefit from faster implementation.’
>
> Tristan Woerth, Cloud Architect at Swisscom
## Good planning pays off
The tooling in the AWS Migration Acceleration Program is not limited to the technical phases of the migration. It also includes the planning and ‘soft’ factors. For example, it is key that managers be committed to the change process – it definitely requires leadership for the program to work. Over the past ten years, AWS has developed a whole range of methods to help companies navigate their path towards reaching goals and increasing the likelihood of success. The program essentially has three phases: assessment, mobilisation, migration and modernisation.
## The three stages of the AWS Migration Acceleration Program
The structured migration process of the AWS Migration Acceleration Program has three phases that focus on successfully completing the AWS migration.
Phase 1: migration readiness assessment
Phase 2: mobilising resources
Phase 3: migrate and modernise
## Taking a methodological approach can protect you against these risks
Cloud migration presents numerous challenges and risks, the most critical of which are:
*  **Shadow IT** : if the migration is not carefully planned and implemented in a structured way, what IT departments often fear most becomes a reality. Because they still have to manage their daily tasks, however, they inevitably begin having a shadow IT problem. In turn, the migration becomes more complex because the initial set of circumstances changes and prevents transparency.

text: Cloud migration presents numerous challenges and risks, the most critical of which are:
*  **Shadow IT** : if the migration is not carefully planned and implemented in a structured way, what IT departments often fear most becomes a reality. Because they still have to manage their daily tasks, however, they inevitably begin having a shadow IT problem. In turn, the migration becomes more complex because the initial set of circumstances changes and prevents transparency.
*  **Unrealistic cost estimates** : during the migration process, the company passes through a phase in which high costs from the migration process are added to the existing infrastructure costs. It can be helpful, however, to start with a less cost-effective solution – provided this makes it possible to eliminate inflexible infrastructures and plan the subsequent phases with greater flexibility. This is why it must be clear from the beginning that reducing costs will only be realistic once the migration has been completed successfully. If the migration stagnates, the costs will increase over a longer period of time.
*  **Impatience** : many companies want to take advantage of the benefits of the public cloud as quickly as possible and put too little time and effort into taking a methodical approach. This leads to poor planning, which stalls the process. The value for the business becomes much less attainable.
The AWS Migration Acceleration Program aims to resolve this problem methodically. What may sound tedious and like checklists is, in fact, quite useful. Keep reading to find out why.
## Migrating data to the cloud always entails a cultural shift as well
At first, employees are faced with extra work. During the migration phase, they have to maintain the existing infrastructure while familiarising themselves with the cloud and migrating the first sets of tasks in order to evaluate the knowledge they have gained. Productivity gains only become tangible when the migration phase is complete. Only once the work has been ‘conceptualised’ anew – and digging in deep – can the company benefit. For this reason, employees from many different areas must be actively involved. If they are to contribute to the cultural shift, it is crucial to understand the various requirements and interests and to bring these into harmony.
## Benefits: what companies can gain by migrating to the Amazon Cloud
Migration to the AWS Public Cloud takes some commitment – both financially and in terms of personnel. Thanks to a solid foundation of methods and specialists who are ready to assist, these investments pay off quickly. It is a worthwhile project because the experiences gained by companies that have successfully become settled in the cloud are compelling.
IDC, Nucleus Research and AWS Analysis surveyed hundreds of companies about the primary benefits they have realised by migrating to the cloud.
Close element
## Next article in the AWS Cloud series
### Getting started with the migration project: overall assessment with the migration readiness assessment
AWS start: the migration readiness assessment, which is part of the AWS Migration Acceleration Program, helps companies methodically navigate their way to gaining an overall…
Read more

text: IDC, Nucleus Research and AWS Analysis surveyed hundreds of companies about the primary benefits they have realised by migrating to the cloud.
Close element
## Next article in the AWS Cloud series
### Getting started with the migration project: overall assessment with the migration readiness assessment
AWS start: the migration readiness assessment, which is part of the AWS Migration Acceleration Program, helps companies methodically navigate their way to gaining an overall…
Read more
## Find out more about migrating to the AWS Cloud
Close element
## AWS Cloud solutions from Swisscom
Here you can find out more about the AWS services Swisscom offers for design, implementation, migration and operation.
Find out more
Migration to the AWS cloud
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## Hybrid, public, private: which cloud is right for my company?
The cloud offers undisputed advantages over a local data centre. But not all clouds are the same: they cover a wide range, from in-house operation…
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# Broadband Connectivity Service
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With the Broadband Connectivity Service (BBCS) you can offer your end customers broadband connections to the Internet and other network services throughout Switzerland.
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**Your benefits**
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You select from our wide range of offerings the best access technology for you and an appropriate connectivity type for every line.
* * *
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You will have access to the latest and best connection technologies from Swisscom at all times. This also means you will have the best coverage in Switzerland with high-speed Internet.
Simple, automated and uniform interfaces and processes throughout Switzerland for orders and fault repairs.
* * *
* * *
* * *
* * *
* * *
**Partnership**
* * *
* * *
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Would you like to benefit from particularly advantageous conditions?
Enter into a long-term BBCS partnership with us and take advantage of the opportunity to significantly reduce your connection fees.
Interested? Contact us for further information
* * *
Contact
* * *
* * *
**Further information**
* * *
* * *
#### Contract documents
* * *
* * *
* __
Service Description BBCS
(PDF file, 369 KB)
* __
Operational Manual BBCS
(PDF file, 471 KB)
* __
Technical Manual BBCS
(PDF file, 395 KB)
* __
Price Manual BBCS
(PDF file, 202 KB)
#### Reference documents
* * *
* * *
* __
E BBCS Supporting-Document DHCP
(PDF file, 566 KB)
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E BBCS Supporting-Document PPP
(PDF file, 289 KB)
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E BBCS Supporting-Document Checklist Trouble Ticket for ISP
(PDF file, 324 KB)
* __
BBCS Supporting-Document-TT-Quittierungscodes
(PDF file, 137 KB)
* __
ISP TT Ruleset Copper
(PDF file)
* __
ISP TT Rulset Fiber BX
(PDF file)
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ISP TT Rulset Fiber XGS
(PDF file)
* __
E BBCS Supporting-Document LNS-Configuration
(PDF file, 138 KB)
* __
E BBCS Supporting-Document Connectivity
(PDF file, 358 KB)
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E BBCS Supporting-Document NASMS
(PDF file, 340 KB)
* __
ISP Connectivity TT
(PDF file, 88 KB)
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E BBCS Supporting-Document Proved-Equipment
(PDF file)
* __
E CPE Requirements Library WAN xDSL G.fast & Fibre
(PDF file)
* __
E CPE-WAN-xDSL Test-Library-Only
(PDF file)
* __
E XGS-PON ONT Test-Library-Only
(PDF file)
#### Release Information
October Release 2023 – Documents draft (valid from 18.10.2023)
* * *
* * *
* __
E BBCS Information October 2023
(PDF file)
#### Release Information Archive
* * *
* * *
* __
E BBCS Information September 2023
(PDF file)
* __
E BBCS Information August 2023
(PDF file)
* __
E BBCS Information July 2023
(PDF file)
* __
E BBCS Information June 2023
(PDF file)
* __
E BBCS Information May 2023
(PDF file)
* __
E BBCS Information April 2023
(PDF file)
* __
E BBCS Information March 2023
(PDF file)
* __
E BBCS Information February 2023
(PDF file)
* __
E BBCS Information January 2023
(PDF file)
* __
2022 BBCS Release Information
(PDF file)
#### Further information
* * *
* * *
* __
2017 05 17 ISP Training
(PDF file, 2 MB)
* __
Preisentwicklung BBCS
(PDF file, 159 KB)
* __
Zusätzliche Hintergrundinformationen zu Breitbandtechnologien
(PPT file, 453 KB)
* __
E XGS-PON Anleitung
(PDF file)
* __
D XGS-PON Anleitung
(PDF file)
* * *
* * *
**Product-independent contract elements**
* * *
\- Wholesale general terms and conditions
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
* * *
\- Wholesale general terms and conditions
\- Accounting and Billing Manual

text: (PDF file)
#### Further information
* * *
* * *
* __
2017 05 17 ISP Training
(PDF file, 2 MB)
* __
Preisentwicklung BBCS
(PDF file, 159 KB)
* __
Zusätzliche Hintergrundinformationen zu Breitbandtechnologien
(PPT file, 453 KB)
* __
E XGS-PON Anleitung
(PDF file)
* __
D XGS-PON Anleitung
(PDF file)
* * *
* * *
**Product-independent contract elements**
* * *
\- Wholesale general terms and conditions
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
* * *
\- Wholesale general terms and conditions
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
* * *
* * *
**Interested?**
Did one of our products or services appeal to you?
Please feel free to contact us without any obligation!
****
Contact
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*
#####  Meier Tobler: all-inclusive service package
# When the technician is faster than the customer
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Before the customer has even detected an issue with their heat pump, the technician has rectified it. This dream is now a reality thanks to the “smart-guard” solution from Meier Tobler. The IoT-based system for remote maintenance and control offers numerous advantages for service providers and customers alike.
Text: Andreas Heer, Image: Boris Baldinger, 02\. November 2020
Heat pumps are the latest trend. And Meier Tobler is taking full advantage. About 1,800 customers already use “smart-guard” – an IoT system for remote maintenance and control of heat pumps. The service has been on the market since 2017, following a successful test phase with Swisscom as the technology provider. With smart-guard technology, a remote diagnostician can access operating data for the heat pump from their workstation, enabling them to detect faults at an early stage. They can also regulate operation and even reduce output while the resident is away from their home. The solution includes sensors and a heat pump control system, with communication via the Swisscom mobile network.
The smart-guard box in the heat pump communicates with the Swisscom mobile network via an external antenna.
###  A vital all-inclusive package for all involved
“As part of the energy transition, heat pumps are definitely a growth market,” confirms Lukas Amrein, Head of Service at Meier Tobler. The move away from fossil fuels and the promotion of heat pumps contribute significantly to this trend. In new buildings and renovations, heat pumps are usually the standard system for heating and hot water. The competition in the market for heating technology is just as fierce, and smart-guard plays an important role at Meier Tobler as a modern service, as Amrein stresses: “We offer an all-inclusive package for service and maintenance that includes control and connectivity – smart-guard is our USP over competitors.”
For Lukas Amrein, smart-guard plays a central role in the booming market for heat pumps.
The IoT solution is also an important argument for customers, as remote maintenance lowers operating costs. “With smart-guard solutions, we have a higher proportion of service contracts than with conventional heat pumps,” says Amrein. “Plus, customer satisfaction is higher.”
### IoT for remote diagnosis
Roberto Di Cerbo, long-standing remote diagnostician at Meier Tobler, knows the reason for customer satisfaction: “Smart-guard allows safe operation of heat pumps. We can also detect issues with other components, such as a pressure drop in the heating system. This allows us to call in the right specialist without the customer having to worry about the diagnosis.”
Free PDF →
Whitepaper
The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
* * *
Free PDF →
Whitepaper
The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
* * *

text: Free PDF →
Whitepaper
The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
* * *
Free PDF →
Whitepaper
The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
* * *
“Smart-guard gives us an important USP over our competitors.”
Lukas Amrein, Head of Service at Meier Tobler
Customers also benefit from direct access to one of the three remote diagnosticians in the event of any questions. This specialist makes a diagnosis based on the data available and does not have to make any assumptions. “Many customers are surprised when we phone to tell them about a problem they hadn't even noticed,” says Di Cerbo, with a grin. “In this way, smart-guard not only ensures security, but also inspires trust among customers.”
###  Technology solves shortage of skilled workers
If the remote diagnostician is able to carry out diagnosis and control of the heat pumps from their workplace, fewer service technicians are required. Di Cerbo identifies a further advantage for Meier Tobler: “There is a shortage of skilled workers among the service technicians, and the boom is increasing the severity of this situation.” This means that although Meier Tobler is still searching for service technicians to cover the growth market of heat pumps, it is able use remote diagnostics as a kind of back-office service.
However, on-site help is still needed for tasks such as replacing defective components or for on-call services. This is one of the reasons why Amrein wants to merge the roles of service technician and remote diagnostician – or at least bring them closer together: “The on-call service becomes more attractive if the service technician can resolve certain problems from their workplace instead of having to go out every time.”
The development of smart-guard itself is also ongoing. Amrein is not showing all his cards just yet, but he revealed this: “We are working on a solution that will allow customers to observe the operation of the heat pump.”
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### Meier Tobler
Meier Tobler, a specialist in building services, was established in 2018 following the merger of Walter Meier and Tobler Haustechnik. Today, the company has about 1,300 full-time employees, of which about 700 work in the service organisation. With its head office in Nebikon (LU), the company enjoys a strong presence throughout Switzerland in various locations and markets. In 2019, Meier Tobler achieved revenue of almost CHF 500 million.
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More on the topic:
Digital transformation
#### Where innovation is rooted in tradition
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Digital transformation
#### Where innovation is rooted in tradition
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Digital transformation
#### Bringing digitalisation to manufacturing
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Digital transformation
#### Bringing digitalisation to manufacturing
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* * *

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# Business Numbers
* Business Numbers
* Routing Modules
* Business Numbers Services
##
Due to technical difficulties, please try again later.
* * *
| Business Numbers for all business models
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| Can be combined with intelligent routing modules
| Setup and management – simple, fast and at any time
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* * *
* * *
#  What are Business Numbers?
* * *
The Swisscom Business Numbers provide your customers with rapid, direct access to your company from all networks. You can adapt all destination numbers and routing settings flexibly at any time using a modern web tool, by phone or together with our service specialists. We recommend combining your Business Numbers with intelligent routing modules and other useful services.
* * *
To the routing modules
To the Business Numbers services
* * *
* * *
* * *
### Get in touch with an expert
Contact us
* * *
Request offer
###  Freecall 0800
**The simple hotline and service number is available to your customers at all times free of charge** r
* * *
find out more
* * *
* Freecall 0800 provides you with an easy-to-remember phone number that can be used to contact your company free of charge throughout Switzerland via the fixed and mobile network.
* Invite your customer to contact you. You pay the call charges and there is no cost for your customers.
* If the service is used in combination with intelligent routing modules, your customers are always connected to the relevant contact person in your company.
* * *
Business Numbers price list
Business Numbers national order form
* * *
To the routing modules
To the Business Numbers services
* * *
* * *
###  Premium Rate 090x
**Your telephone as an additional sales channel for all sorts of customer requirements**
###  Anti-Money Laundering Act Impact on value-added services
As the result of a new Federal Court ruling, third-party invoicing through the Swisscom bill is subject to the Swiss Anti-Money Laundering Act (AMLA). This includes value-added services such as 090x numbers and SMS business numbers as well as Swisscom Pay. Swisscom has therefore been forced to block the use of value-added services on all business mobile connections.
> More on the impact of the Anti-Money Laundering Act
* * *
find out more
* * *
* 0900 Premium Rate is a simple solution for hotlines, telephone consultations and the sale of products or services.
* 0901 is ideally suited for competitions, games, horoscopes or voting, and 0906 is used for adult entertainment offers.
* You can choose any rates model for the service you offer.
* Swisscom takes care of collection for you and transfers your credit to you each month.
* * *
Business Numbers price list
Business Numbers national order form
* * *
To the routing modules
To the Business Numbers services
* * *
* * *
###  International City Access
**Be available globally with local phone numbers in over 80 countries around the world**
* * *
find out more
* * *
* International City Access makes you available locally worldwide – even without your own sites or contractual agreements with foreign network operators.
* Your customers can reach you using a local phone number at the local call rate, while you pay the costs for the international connection.
* International City Access is also a popular dial-in option for telephone conferences.

text: **Be available globally with local phone numbers in over 80 countries around the world**
* * *
find out more
* * *
* International City Access makes you available locally worldwide – even without your own sites or contractual agreements with foreign network operators.
* Your customers can reach you using a local phone number at the local call rate, while you pay the costs for the international connection.
* International City Access is also a popular dial-in option for telephone conferences.
* Using the intelligent routing modules, you can route calls directly to the relevant contact person in your company, for instance based on the local time or the language.
* * *
Business Numbers price list
International City Access order form
International City Access country list
International City Access factsheet
* * *
To the routing modules
To the Business Numbers services
* * *
###  Shared Cost 084x
**Your professional corporate presence with the perfect access for ordering services and customer support**
* * *
find out more
* * *
* 084x Shared Cost is a customer-friendly solution for ordering services and support hotlines.
* Either you reach your customers at the local call rate, or you share the connection costs with callers in any way you choose.
* If the service is used in combination with intelligent routing modules, your customers are always connected to the relevant contact person in your company.
* * *
Business Numbers price list
Business Numbers national order form
* * *
To the routing modules
To the Business Numbers services
* * *
* * *
###  International Freecall +800
**Your hotline and customer service number in over 80 countries all around the world**
* * *
find out more
* * *
* With +800 numbers, you pay the call charges of your customers abroad
* There is no need to have your own sites abroad or contractual agreements with foreign network operators.
* The easy-to-remember freephone number is the same in all countries, providing you with the ideal market presence.
* Using the intelligent routing modules, you can route calls directly to the relevant contact person in your company, for instance based on the local time or the language.
* * *
Business Numbers price list
Business Numbers international order form
International Freecall +800 country list
* * *
To the routing modules
To the Business Numbers services
* * *
* * *
###  Corporate Number 058
**The foundation for a uniform corporate presence with professional number and call management**
* * *
find out more
* * *
* Corporate Numbers bring together all your company’s connections – be they fixed network, mobile or fax – under the uniform area code 058, completely regardless of the site concerned.
* Minor relocations or even a complete change of site no longer pose a problem for you from now on.
* * *
Corporate Numbers 058 price list
Corporate Numbers 058 factsheet
* * *
To the routing modules
To the Business Numbers services
* * *
* * *
* * *
Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
##  Business Numbers Services
* * *

text: * Minor relocations or even a complete change of site no longer pose a problem for you from now on.
* * *
Corporate Numbers 058 price list
Corporate Numbers 058 factsheet
* * *
To the routing modules
To the Business Numbers services
* * *
* * *
* * *
Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
##  Business Numbers Services
* * *
We offer you various services for making ongoing changes to your individual routing configurations or drawing up professional statistical analyses for all business and destination numbers. Depending on your needs, we can for instance support you in person over the phone or give you the option of managing settings or compiling statistics at any time yourself online.
* * *
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* * *
###  Change via Customer Care
If you wish to make changes to your individual routing, you can place a corresponding order with our experienced service team directly by e-mail or phone during business hours.
* * *
* * *
###  Change via Web
Change via Web provides you with a straightforward means of managing the configurations of your Business Numbers at any time online, free of charge. Thanks to the modern, graphical user interface, you can keep track of all settings at all times and change your settings with a few clicks when required.
Order Change via Web
* * *
* * *
###  Change via Phone
This special application allows you, for instance, to change your destination number by phone at any time.
* * *
* * *
###  Invoice Reporting
Check all the relevant connection data online. The statistics provide complete transparency with regard to the origin, duration and cost of calls, as well as revenues generated.
* * *
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* * *
##  This is what our customers say
* ##  ELCO Heating Solutions
#####  Shahin Afshari
#####  Direttore Contact Center
###  «99,9% dei chiamanti è indirizzato automaticamente all’interlocutore corretto.»
Read more

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* #  Boost your journey to the cloud with the AWS Base Camp
Book workshop now
#  AWS Base Camp Workshop
#  This is what you get
Get a quick overview of the AWS platform and how Swisscom can help you to exploit the full power and potential of it.
The AWS Base Camp is a workshop tailored to your needs:
###  Get an overview
Cloud Computing and the key factors for a successful journey to the AWS Cloud become clearer and more transparent.
###  Designed to meet your needs
Choose from existing and modular workshop modules with thematic focuses. These can be topics like AWS Ecosystem, Pricing&TCO, Migration, Security, Cost Optimisation, DevOps and others.
* * *
###  Flexible time schedule
We are dedicated to support your endeavors. To be inline with your schedule, you can choose between one-day, half-day or per-hour coachings, off-peak times included.
###  Laying the foundation
The journey to the cloud is unique for each company. Together we will lay a solid foundation.
* * *
###  Benefit from know-how
Our practice-proven, certified experts will guide you during and after the workshop.
Take the first step with Swisscom.
Together we will shape your personal journey to the cloud.
#  Download
* * *
Factsheet «AWS Base Camp»
Factsheet «AWS Base Camp»
* * *
#  Book the AWS Base Camp now
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text: # Landline Phones
Find the perfect corded or cordless phone for your home.
Fixed network telephones allow you to make calls with premium HD sound quality. Larger keys, colour display and Ecomode plus – choose the right fixed-line telephone for you. You can compare devices online or in the Swisscom Shop. The filter function will help you find the right device for you. You can sort the products on display by popularity, price or latest on the market. Take advantage of free delivery when you order online.

text: #  Help with Bluewin e-mail
You will find hotline employee answers to the most frequently asked questions about Bluewin e-mail here. If you do not find what you are looking for, you can ask the Swisscom Community(opens in new tab) or contact us at any time.
Placeholder Teaser
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* My Link
Placeholder Teaser
Beschreibungstext
* My Link
* Setting up/changing e-mail
* Cannot send e-mails
* Protection from spam & phishing
* Creating Bluewin e-mail address
* Changing e-mail address
* Backing up Webmail data
* Using Bluewin Webmail
* Adverts in Webmail

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* Our authors
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# Ingrid Dohme
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Swisscom AG
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# Order Business Internet Services
One-off Monthly
###  Business Internet Services
Business Internet Services L
300.00
Business Internet Services M
125.00
Business Internet Services S
90.00
Business Internet Services XS
55.00
__
* * *
* Internet max. 1 Gbit/s*
* Internet Backup
* Service Level advanced
* The available speed depends on local optical fibre expansion and the router that is used. A Swisscom connection with an optical fibre line to the business premises is usually required for identical upload and download bandwidths. Check the maximum speed available for your business address at swisscom.ch/checker
* Internet max. 200 Mbit/s*
* Internet Backup
* Service Level plus
* The available speed depends on local optical fibre expansion and the router that is used. A Swisscom connection with an optical fibre line to the business premises is usually required for identical upload and download bandwidths. Check the maximum speed available for your business address at swisscom.ch/checker.
* Internet max. 50 Mbit/s*
* Service Level standard
* The available speed depends on local optical fibre expansion and the router that is used. A Swisscom connection with an optical fibre line to the business premises is usually required for identical upload and download bandwidths. Check the maximum speed available for your business address at swisscom.ch/checker.
* Internet max. 10 Mbit/s*
* Service Level standard
* The available speed depends on local optical fibre expansion and the router that is used. A Swisscom connection with an optical fibre line to the business premises is usually required for identical upload and download bandwidths. Check the maximum speed available for your business address at swisscom.ch/checker.
| Here you can verify, if you reach the maximal broadband speed of your internet package at your location.
---|---
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* * *
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* * *
## Activation fee
89.00
* * *
## Router Centro Business 2.0
0.00
* 4-port universal WLAN router
* No Bridge mode
* Single price 299.–
## Router Centro Business 2.0
99.00
* 4-port universal WLAN router
* No Bridge mode
* Single price 299.–
## Router Centro Business 2.0
149.00
* 4-port universal WLAN router
* No Bridge mode
* Single price 299.–
## Router Centro Business 2.0
199.00
* 4-port universal WLAN router
* No Bridge mode
* Single price 299.–
## Router Centro Business 2.0
49.00
* 4-port universal WLAN router
* No Bridge mode
* Single price 299.–
## Router Centro Business 2.0
149.00
* 4-port universal WLAN router
* No Bridge mode
* Single price 299.–
## Router Centro Business 2.0
199.00
* 4-port universal WLAN router
* No Bridge mode
* Single price 299.–
## Router Centro Business 2.0
249.00
* 4-port universal WLAN router
* No Bridge mode
* Single price 299.–
* * *
## Options
* * *
###  Company network
Without company network
One company location
0.00
Multiple company locations
0.00
__
Without company network
One company location
30.00
Multiple company locations
60.00
__
* * *
* * *
* * *
###  Business Communication Services
Would you like to order additional fixnet services?
A consultation with Swisscom or a Swisscom Partner is required.
* * *

text: * Single price 299.–
## Router Centro Business 2.0
249.00
* 4-port universal WLAN router
* No Bridge mode
* Single price 299.–
* * *
## Options
* * *
###  Company network
Without company network
One company location
0.00
Multiple company locations
0.00
__
Without company network
One company location
30.00
Multiple company locations
60.00
__
* * *
* * *
* * *
###  Business Communication Services
Would you like to order additional fixnet services?
A consultation with Swisscom or a Swisscom Partner is required.
* * *
Yes, I want to use also fixnet services at my location
__
* * *
###  Swisscom TV
Swisscom TV L
20.00
Swisscom TV Public
15.00
Without Swisscom TV Public
0.00
__
* * *
* * *
## TV Boxes
0.00
1 TV box is included in the monthly basic fee.
* * *
0 1 2 3 4
### Additional TV boxes
CHF 5.00 amount.maxed 5  amount.numeric
5.00
* * *
##### Language package
Language package
German
French
Italian
__
* * *
###  Business Internet Service options
Fixed IP address
Price on request
Option Top Speed
70.00
__
* for the operation of web or mailserver or access from the outside to the company network
for the operation of web or mailserver or access from the outside to the company network for the operation of web or mailserver or access from the outside to the company network
* 1GB/s with fibre optics, 500 MB/s with copper
1GB/s with fibre optics, 500 MB/s with copper)
Fixed IP address
Price on request
No Fixed IP address
__
* for the operation of web or mailserver or access from the outside to the company network
for the operation of web or mailserver or access from the outside to the company network
* * *
###  Other product desires
__
Next

text: # We are ready for your enquiry about Self Managed Messaging Services (SMMS).
## **I am interested in
Self Managed Messaging Services (SMMS)**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # Noise-cancelling headphones
#### Sound without background noise: noise-cancelling headphones
Headphones with a noise cancelling function suppress background noise, so the wearer can stay completely immersed in their music. In our Online Shop, you’ll find a wide selection of models from such diverse brands as Bose, JBL, Samsung, Apple, Sony and Huawei.
#### Noise-cancelling headphones: what to bear in mind
Bluetooth headphones with active noise cancellation (ANC) are one of the most popular devices. Most headphones featuring ANC are over-ear headphones – although some in-ear models also offer noise cancelling. When your headphone preference, it is also worth taking into consideration the quality of the noise cancellation as well as the fit of the headphones, as it isn’t much good if they keep slipping or falling out. You can compare and purchase noise-cancelling headphones online or in the Swisscom Shop.
#### Find the right headphones for you
In-ear, over-ear, Bluetooth or noise cancelling headphones: different models will match your requirements, depending on where and how you use your headphones. To find the right headphones for you, select the filters that apply for each category. You can sort the headphones by popularity, price or latest on the market. In the Swisscom Online Shop, you’ll find headphones from Bose, JBL, Samsung, Apple, Sony, Huawei and other well-known brands.

text: Ab CHF 59.–
#  Roaming and data packages for use abroad from Swisscom
With the right package, you can also use your mobile phone when travelling outside of Switzerland. You can then surf, make calls or send messages even if you have no data, minutes or SMS included in your mobile subscription or you have used up your data allowance. Packages are easy to order from the Swisscom Cockpit.
Go to the Swisscom Cockpit
## Data packages for EU/UK, World 1, World 2 and the rest of the world
#### EU/UK
EU/UK includes the following countries Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France* , Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands* , Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom (UK)* , Vatican City State (*does not include overseas territories).
blue Mobile M, blue Mobile L and inOne mobile premium include EU/UK as standard.
####  Data Travel 1 GB
1 GB data volume for surfing while travellingIf the volume has been used up or the 12-month limit reached, a new package must be activated. Billing in 1 KB increments. The data package is valid for 12 months in all countries in the relevant zone.
Price per package
14.90
* Go to the Cockpit
####  Data Travel 5 GB
5 GB data volume for surfing while travellingIf the volume has been used up or the 12-month limit reached, a new package must be activated. Billing in 1 KB increments. The data package is valid for 12 months in all countries in the relevant zone.
Preis per package
39.90
* Go to the Cockpit
####  Data Travel 10 GB
10 GB data volume for surfing while travelling If the volume has been used up or the 12-month limit reached, a new package must be activated. Billing in 1 KB increments. The data package is valid for 12 months in all countries in the relevant zone.
Price per package
59.90
* Go to the Cockpit
The data packages can be activated in the Swisscom Cockpit while still in Switzerland or while travelling. The connection to the Cockpit is free, and you will not run up any costs in Switzerland or abroad.
#### World 1
World 1 includes the following countries Alaska (USA), Albania, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Colombia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macau, Malaysia, Mexico, Moldova, Montenegro , Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Sudan, St. Croix (US), St. John (US), St. Thomas (US), Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA, Western Sahara (MA)
inOne mobile premium includes EU/UK, USA and Canada as standard.
####  Data Travel 1 GB

text: inOne mobile premium includes EU/UK, USA and Canada as standard.
####  Data Travel 1 GB
1 GB data volume for surfing while travellingIf the volume has been used up or the 12-month limit reached, a new package must be activated. Billing in 1 KB increments. The data package is valid for 12 months in all countries in the relevant zone.
Price per package
19.90
* Go to the Cockpit
####  Data Travel 5 GB
5 GB data volume for surfing while travellingIf the volume has been used up or the 12-month limit reached, a new package must be activated. Billing in 1 KB increments. The data package is valid for 12 months in all countries in the relevant zone..
Price per package
49.90
* Go to the Cockpit
####  Data Travel 10 GB
10 GB data volume for surfing while travellingIf the volume has been used up or the 12-month limit reached, a new package must be activated. Billing in 1 KB increments. The data package is valid for 12 months in all countries in the relevant zone..
Price per package
69.90
* Go to the Cockpit
The data packages can be activated in the Swisscom Cockpit while still in Switzerland or while travelling. The connection to the Cockpit is free, and you will not run up any costs in Switzerland or abroad.
#### World 2
World 2 includes the following countries Anguilla, Antigua & Barbuda, Aruba, Bangladesh, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville), Congo (Kinshasa), Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, French Guiana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Montserrat, Mozambique, Myanmar (Burma), Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Reunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, St. Barths (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
####  Data Travel 200 MB
200 MB data volume for surfing while travellingIf the volume has been used up or the 12-month limit reached, a new package must be activated. Billing in 1 KB increments. The data package is valid for 12 months in all countries in the relevant zone.
Price per package
14.90
* Go to the Cockpit
####  Data Travel 1 GB
1 GB data volume for surfing while travellingIf the volume has been used up or the 12-month limit reached, a new package must be activated. Billing in 1 KB increments. The data package is valid for 12 months in all countries in the relevant zone..
Price per package
49.90
* Go to the Cockpit

text: Price per package
14.90
* Go to the Cockpit
####  Data Travel 1 GB
1 GB data volume for surfing while travellingIf the volume has been used up or the 12-month limit reached, a new package must be activated. Billing in 1 KB increments. The data package is valid for 12 months in all countries in the relevant zone..
Price per package
49.90
* Go to the Cockpit
The data packages can be activated in the Swisscom Cockpit while still in Switzerland or while travelling. The connection to the Cockpit is free, and you will not run up any costs in Switzerland or abroad.
#### Rest of the world
Rest of the world includes the following countries Afghanistan, Angola, Bhutan, Burkina Faso, Central African Republic, Chad, Ethiopia, Equatorial Guinea, Gambia, Iraq, Lebanon, Madagascar, Malawi, Mauritania, Niger, Palestine, Togo, Yemen, Zimbabwe.
####  Data Travel 50 MB
50 MB data volume for surfing while travellingIf the volume has been used up or the 12-month limit reached, a new package must be activated. Billing in 1 KB increments. The data package is valid for 12 months in all countries in the relevant zone.
Price per package
14.90
* Go to the Cockpit
####  Data Travel 200 MB
200 MB data volume for surfing while travellingIf the volume has been used up or the 12-month limit reached, a new package must be activated. Billing in 1 KB increments. The data package is valid for 12 months in all countries in the relevant zone.
Price per package
49.90
* Go to the Cockpit
Data roaming in the following countries requires the purchase of a 10 MB package for 99.90: Burundi, Djibouti, East Timor, Guam, Liberia, Libya, Namibia, New Caledonia
The data packages can be activated in the Swisscom Cockpit while still in Switzerland or while travelling. The connection to the Cockpit is free, and you will not run up any costs in Switzerland or abroad.
## Call packages for EU/UK, World 1, World 2 and the rest of the world
#### EU/UK
EU/UK includes the following countries Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France* , Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands* , Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom (UK)* , Vatican City State (*does not include overseas territories).
blue Mobile M, blue Mobile L and inOne mobile premium include EU/UK as standard.
####  Voice Travel 60 Min.
60 call minutes while travelling Per-second billing. The call package is valid for 12 months in all countries in the relevant zone.
Price per package
15.90
* Go to the Cockpit

text: blue Mobile M, blue Mobile L and inOne mobile premium include EU/UK as standard.
####  Voice Travel 60 Min.
60 call minutes while travelling Per-second billing. The call package is valid for 12 months in all countries in the relevant zone.
Price per package
15.90
* Go to the Cockpit
Once the 60 minutes are up, the call will be terminated automatically. You can keep making calls at the standard tariff applicable in the country or buy a new Voice Travel package in the Swisscom Cockpit. So your calls cost you less. Access to the Swisscom Cockpit is free of charge wherever you are in the world.
#### World 1
World 1 includes the following countries Alaska (USA), Albania, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Colombia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macau, Malaysia, Mexico, Moldova, Montenegro , Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Sudan, St. Croix (US), St. John (US), St. Thomas (US), Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA, Western Sahara (MA)
inOne mobile premium includes EU/UK, USA and Canada as standard.
####  Voice Travel 60 Min.
60 call minutes while travellingPer-second billing. The call package is valid for 12 months in all countries in the relevant zone.
Price per package
29.90
* Go to the Cockpit
Once the 60 minutes are up, the call will be terminated automatically. You can keep making calls at the standard tariff applicable in the country or buy a new Voice Travel package in the Swisscom Cockpit. So your calls cost you less. Access to the Swisscom Cockpit is free of charge wherever you are in the world.
#### World 2
World 2 includes the following countries Anguilla, Antigua & Barbuda, Aruba, Bangladesh, Bahamas, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville), Congo (Kinshasa), Costa Rica, Curacao, Dominica, Dominican Republic, El Salvador, French Guiana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Montserrat, Mozambique, Myanmar (Burma), Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Reunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, St. Barths (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
####  Voice Travel 60 Min.
60 call minutes while travellingPer-second billing. The call package is valid for 12 months in all countries in the relevant zone.
Price per package
49.90
* Go to the Cockpit

text: ####  Voice Travel 60 Min.
60 call minutes while travellingPer-second billing. The call package is valid for 12 months in all countries in the relevant zone.
Price per package
49.90
* Go to the Cockpit
Once the 60 minutes are up, the call will be terminated automatically. You can keep making calls at the standard tariff applicable in the country or buy a new Voice Travel package in the Swisscom Cockpit. So your calls cost you less. Access to the Swisscom Cockpit is free of charge wherever you are in the world.
#### Rest of the world
Rest of the world includes the following countries Angola, Bhutan, Burkina Faso, Central African Republic, Chad, Ethiopia, Equatorial Guinea, Gambia, Iraq, Lebanon, Madagascar, Malawi, Mauritania, Niger, Palestine, Togo, Yemen, Zimbabwe.
####  Voice Travel 60 Min.
60 call minutes while travellingPer-second billing. The call package is valid for 12 months in all countries in the relevant zone..
Price per package
59.90
* Go to the Cockpit
Once the 60 minutes are up, the call will be terminated automatically. You can keep making calls at the standard tariff applicable in the country or buy a new Voice Travel package in the Swisscom Cockpit. So your calls cost you less. Access to the Swisscom Cockpit is free of charge wherever you are in the world.
## SMS packages worldwide
#### Worldwide
####  Message Travel 100
Send 100 SMS wherever you are in the world The Message Travel 100 package is valid for 12 months in all countries.
Price per package
9.90
* Go to the Cockpit
You can buy the Message Travel package from the Swisscom Cockpit while still in Switzerland or while travelling. Access to the Swisscom Cockpit is free of charge wherever you are in the world.
You will find more information on the MMS service here
###  Any questions?
​ Sales Hotline
0800 555 155
Mo–Sa 8.00–20.00
​ Chat
_​_ Swisscom Shop
Find a shop near you

text: ## Internet Security and Identity Security
#  Greater Internet security with virus and identity protection
Go to offer
With Internet Security and Identity Security from Swisscom, you can protect computers, tablets and smartphones as well as your digital identity against attacks. With password manager and virus protection, you don’t have to worry about your security on the Internet. This complete protection is available for Android, iOS, Mac OS and Windows.
###  Effective virus and identity protection for small businesses
It’s never been easier to securely protect your data, devices and digital identity. Install Internet Security and Identity Security on all your computers, tablets and smartphones and enjoy worry-free surfing with maximum security.
6 months free
6 months
free
####  No-obligation 6-month identity protection trial
Put Identity Security through its paces before you make your final decision.
Order now
###  Your benefits
* Regularly updated complete protection for maximum security on the Internet
* Real-time warnings with recommendations in the event of data or identity theft
* Easy to install and configure without a manual
###  When is it the right solution?
Cybercriminals increasingly attack companies. Just one click on a malicious link is all it takes to lock your computer or smartphone and encrypt or destroy the data. For this reason, small businesses too should protect themselves against attacks and minimise the financial risks with our total protection.
###  Why Swisscom?
* Simpler: Alongside our partner F-Secure, we have evaluated the best solutions for businesses.More personal:
* Call our hotline if you have questions about installation or protection.
* More secure: Our partner F-Secure received the “Best Protection Award 2020”.
###  Start now
####  Order complete protection
For greater Internet security, order Internet Security with optional Identity Security now. Cancel at any time.
Order now
#####  Links
* Internet Security installation guide
* Identity Security installation guide
###  Solution overview
####  Internet Security
* Maximum protection against hacker attacks, spyware and viruses
* Simple, secure online shopping and e-banking
* User-defined app and content restrictions
* User-defined warnings for problematic applications
####  Identity Security
* Maximum protection against data theft and identity theft
* Warnings about e-mail address, password or credit card misuse
* Specific recommendations for minimising dangers and preventing damage
* Password-protected, encrypted storage for all passwords
###  Scope of service in detail
#### Internet Security
* Virus protection: Protect your devices against adware, keyloggers, ransomware, spyware, Trojans, viruses and other malware.
* Browser protection: Protect yourself from cybercriminals and the increasing threat of ransomware.
* Online banking: See immediately whether you are accessing a secure e-banking site and your transactions are protected.
* Restrictions: Control access to applications and block harmful content.
* Administration: Manage all licences and devices simply on the F-Secure dashboard in My Swisscom Business.
* Customer Service: Call the free Swisscom hotline if you have any questions or issues.
#### Identity Security
* Identity monitoring: Continually browses the dark web for personal data in data sets that have been compromised through data breaches.
* Data-breach alert: Informs you via e-mail if your data is misused and gives specific recommendations to prevent further misuse.

text: * Administration: Manage all licences and devices simply on the F-Secure dashboard in My Swisscom Business.
* Customer Service: Call the free Swisscom hotline if you have any questions or issues.
#### Identity Security
* Identity monitoring: Continually browses the dark web for personal data in data sets that have been compromised through data breaches.
* Data-breach alert: Informs you via e-mail if your data is misused and gives specific recommendations to prevent further misuse.
* Password manager: Generates and stores strong passwords and warns you about weak or duplicate passwords. All passwords, login data and credit card numbers are stored centrally and can be accessed on any device using the master password.
* Data security: All data is encrypted, stored and decrypted on your computer, smartphone or tablet only. Neither Swisscom nor F-Secure can identify or recover your data if you forget your master password and the recovery key generated in the app.
* Autocomplete: Signs you into online services with your user name and password. Simple, yet 100% secure.
* Administration: Manage all licences and devices simply on the F-Secure dashboard in My Swisscom Business.
* Kundendienst: Call the free Swisscom hotline if you have any questions or issues.
###  Certifications and expertise
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form
#### System requirements
Usage of the sofware requires that the end device in question meets the system requirements: Windows 7 SP1 (Support ends in August 2023), Windows 8.1, Windows 10, Windows 11 / macOS 11 (Big Sur) or higher / iPhone iOS 14 or higher / Android 8.0 or higher / ARM-based tablets are not supported.

text: Please enable JavaScript for better browser functionality
# Swiss SME mobile light plus
Unlimited calls in Swisscom mobile and fixed network and SMS/MMS
* 0.40/min. Calls in the mobile and fixed networks of other Swiss providers
* 1,5 GB surfing in Switzerland
* Basic Speed: up to 50 Mbit/s
Per month
30.–
Go to order
Enjoy now the SME benefit

text: Please enable JavaScript for better browser functionality
* * *
* * *
# Local loop
* * *
* * *
With the fully unbundled subscriber line (SLU), you can purchase individual copper lines for connecting your end customers from the Swisscom local exchange.
* * *
* * *
**Your benefits**
* * *
* * *
You can utilise your own network technology for the provision of your telecommunications services.
* * *
Simple, automated and uniform interfaces and processes throughout Switzerland for orders and fault repairs.
* * *
* * *
* * *
**Contract documents**
* * *
* * *
#### Service description
* * *
* * *
* __
Service Description TAL
(PDF file, 70 KB)
#### Manuals
* * *
* * *
* __
Prices Manual TAL
(PDF file, 77 KB)
* __
Operational Manual TAL
(PDF file, 682 KB)
* __
Technical Manual TAL
(PDF file, 98 KB)
* * *
* * *
**Product-independent contract elements**
* * *
\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
* * *
\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
* * *
* * *
**Interested?**
Did one of our products or services appeal to you?
Please feel free to contact us without any obligation!
****
Contact
* * *

text: ## Swisscom Mobile ID
#  Secure authentication with Mobile ID
Protect access to your company data and applications with a comprehensive end-to-end solution for two-factor authentication (2FA). Simple installation and high compatibility allow quick set-up at home and abroad so you can log on to online applications securely, wherever you are.
Swisscom Mobile ID is suitable for different applications and platforms. From simply adding a second factor to an existing login, to password-free two-factor authentication, online signatures and geo-location – it covers all your needs. Customers and employees enjoy simple and secure authentication to access company applications. If you forget your PIN or lose your mobile phone, it's quick and easy to set up a replacement on the user-friendly self-service portal – no need to send e-mails or call hotlines. At the same time, your company keeps control over who can access what, where and when.
Swisscom Mobile ID also supports special use cases like helpdesk authentication. Use and scaling do not depend on additional system implementations – Swisscom Mobile ID grows with your company and enables the highest security standards, even in heterogeneous environments.
Kontakt
####  What’s in it for you:
* Complete solution for two-factor authentication at home and abroad
* Diverse and scalable applications
* Highest security standards in heterogeneous environments
###  Your benefits
* Flexible solution for different applications and platforms
* Professional help – from introduction to ongoing support
* User friendly and self-service
###  When is it the right solution?
Swisscom Mobile ID is aimed at companies looking for a strong authentication solution for different system landscapes and strict regulatory requirements. A user-friendly and practical self-service solution are just as important as the highest security standards.
Whether you access data in the cloud, your own data centre or remotely: Swisscom Mobile ID provides an end-to-end, secure user experience that even covers heterogeneous system landscapes.
Want to keep control of your data? Looking for an IT partner with a thorough approach to installation, maintenance and operation that promises high availability and scalability in Switzerland? Swisscom Mobile ID grows with you and is perfect for companies that also want expert advice on complex issues.
###  Why Swisscom?
* We are a recognised, established provider of security services
* We provide you with comprehensive support from a broad expert network
* 24/7 contact and backing from migration to support – in four national languages
###  Get started withMobile ID
##  Request a consultation
We can work out together if Mobile ID is the right solution for your company.
Request quotation
####  Downloads
* Factsheet Mobile ID
* Factsheet Mobile ID for eHealth
* Factsheet Mobile ID OpenID Connect
####  Links
* Activate Mobile ID
###  Typical Mobile ID applications
#### Protection in the cloud
Use Mobile ID as an additional means of authentication and protect access to Microsoft 365, Azure or AWS. Two-factor authentication (2FA) is quick to install, user friendly and requires no additional system implementation or registration by your employees.
#### Secure network access

text: Request quotation
####  Downloads
* Factsheet Mobile ID
* Factsheet Mobile ID for eHealth
* Factsheet Mobile ID OpenID Connect
####  Links
* Activate Mobile ID
###  Typical Mobile ID applications
#### Protection in the cloud
Use Mobile ID as an additional means of authentication and protect access to Microsoft 365, Azure or AWS. Two-factor authentication (2FA) is quick to install, user friendly and requires no additional system implementation or registration by your employees.
#### Secure network access
No tokens, rollouts, hardware or app maintenance: you don’t need software on the device or specific GUIs as applications can be integrated via standard interfaces. Use Mobile ID as an easy route to VPN or remote desktop solutions.
#### Versatile online systems
Securing information systems with Mobile ID allows easy access without compromising your information. Mobile ID works for B2B applications such as remote workstations or CRM systems, as well as for B2C portals like as e-banking, e-health or cloud services and government-to-citizen applications such as e-gov or tax portals.
#### Geo-Fencing
Geo-Fencing limits access authorisations geographically so you ensure that access is only possible from a specific country. Swisscom Mobile ID provides reliable location data as the foundation for access control.
#### Call centre authentication
Do you process customer orders through your customer contact centre? Running out of security questions? Swisscom Mobile ID offers straightforward authentication or order confirmation using a smartphone; for example, for traceable expressions of intent for qualified electronic signatures.
#### Social logins
Multi-factor authentication (MFA) enhances the security of your Facebook, LinkedIn or Google social media accounts, for example. Mobile ID authentication requires minimal integration effort, giving you significantly improved security when logging in.
#### Federated solutions
Mobile ID enables existing federated systems such as Azure Active Directory B2C or Active Directory Federation Services (AD FS) to be supplemented with MFA and geofencing. Via standardised interfaces, all hardware token processes are automatically triggered depending on the user status. Customer-specific solutions can also be integrated or replaced.
__ «Mobile ID is the clever response to changed customer behaviour.»
Fabian Kollros, Head of Marketing, PostFinance
* Read more
###  Swisscom Partner
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: #  Mobile help
#  Help in My Swisscom Business
In My Swisscom Business, click the question mark on the homepage for portal and product-related help. For example:
* Managing the eSIM: how do I order and configure an eSIM?
* Adding a contract reference: how can I store the phone number user names in my bill?
* Setting up call forwarding: how can I set up call forwarding for my phone number?
Login
More information & register
In My Swisscom Business, administrators and fleet managers can manage their Swisscom products directly and search for Help articles in the portal and product Help.
##  General Help articles & instructions:
Placeholder Teaser
Beschreibungstext
* My Link
* Using your mobile phone: instructions
* Setting up a new mobile phone
* Setting up COMBOX®/listening to messages
* Multi Device with inOne SME Mobile
* Multi Device with Enterprise Mobile
* Blocking/ordering/activating eSIM
* SMS services 444
* Roaming: charges from abroad
* Buying a mobile phone & extending contracts
* SMS smishing filter(opens in new tab)
* Blocking unsolicited calls
* Fix mobile phones
* Forgotten PIN/PUK
* Lost/stolen mobile phone
* Mobile protection: Easy Protection
* Mobile protection: Easy Protection Business
* Residential customer mobile Help overview
####  Help with bills and costs
Here you will find the most popular content relating to your data, products and bills.
Find out more
####  Personal advice
Access telephone advice on our products.
Advice for SMEs
Advice for Enterprise Customers

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##### Data protection and data security
# Attack is the best defence
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Data protection and data security are becoming increasingly important in the course of digitalisation. Nathanael Dänzer, Data Governance Manager at Swisscom Health, explains the difference between data protection and data security and why Swisscom Health hacks its own systems.
Text: Swisscom, Image: Swisscom, October 26, 2021
**Everybody is talking about data protection and data security. But what’s the difference between them?**
**Nathanael Dänzer:** The two terms are not entirely distinct; they are intertwined. But roughly speaking, data security relates to infrastructure. Are our entrances secure so that only authorised people have access to our offices and other premises? Are our data centres in a secure environment? Are our IT systems protected by a firewall? It involves protecting data from unauthorised access and loss. Data protection is about how data is handled. In other words, the conditions under which personal data may be collected, processed and used.
**Does the human factor play a big role in data protection?**
Yes. Everyone who has to deal with sensitive or secret data has to know how it may be handled.
**It feels like we’re hearing more and more about successful hacker attacks. Take Comparis, for example. There have been cases in the healthcare sector as well, such as Pallas Kliniken recently. How well are our products protected against such attacks?**
We cannot stop attacks on our products, but we can prevent hackers from succeeding. Our products are very secure. We put a lot of effort into ensuring that this is the case. The Comparis situation involved a ransomware attack. Such attacks usually exploit security loopholes in systems or result from careless employees opening harmful e-mail attachments, for example.
**What specifically are we doing about this?**
****From a data protection point of view, Swisscom regularly trains its employees on this topic. We treat the data entrusted to us with the utmost care and in accordance with statutory requirements. “Privacy by design” is another important aspect.
**What exactly does “privacy by design” mean?**
It means that data protection principles are already adequately considered during product development and that numerous organisational and technical measures are taken to ensure data protection and data security.
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«We cannot stop attacks on our products, but we can prevent hackers from succeeding. Our products are very secure. We put a lot of effort into ensuring that this is the case.»
Nathanael Dänzer, Data Protection Officer
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**And what are we doing from a data security perspective?**
For example, Swisscom’s data is encrypted so that third parties cannot view it. In addition, together with numerous specialists, we monitor the global IT security situation as well as the IT risks for the healthcare sector. Security tests are an additional and efficient means of protecting against cyber attacks and verifying safety measures.
**What kind of security tests are these?**

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**And what are we doing from a data security perspective?**
For example, Swisscom’s data is encrypted so that third parties cannot view it. In addition, together with numerous specialists, we monitor the global IT security situation as well as the IT risks for the healthcare sector. Security tests are an additional and efficient means of protecting against cyber attacks and verifying safety measures.
**What kind of security tests are these?**
These regular security tests are intentional attacks on our own infrastructure before cybercriminals strike. These attacks are not just carried out by our own security experts – we also work together with several external specialists in order to expand the available know-how and thus the variety of attack forms for such penetration tests.
**Are security breaches such a regular occurrence for Swisscom Health?**
Not a regular occurrence, but of course they have happened.
**What do you do when you discover such a security breach?**
We improve our products, take additional safety measures and thus eliminate these security issues. But Swisscom Health alone cannot guarantee data protection and data security. Although we do bear a great deal of responsibility as provider, the users of our software – our customers – also have to do their share of the work. Our contracts with our customers therefore contain clear obligations for both parties with regard to data protection and data security.
**What do our customers have to do?**
For example, they need to keep their operating system up to date and use strong passwords as well as multi-factor authentication.
**The revised Swiss Data Protection Act will come into force in the second half of 2022. What will this change for us and our customers in the area of data protection?**
Since our customers work with particularly sensitive data, and therefore we do too, we have always given the highest priority to data protection. As a result, we already fulfil many of the requirements of the revised Swiss Data Protection Act at this point in time. As already mentioned above, “privacy by design” is one such aspect. Until the revised Swiss Data Protection Act comes into force, we will still regulate commissioned data processing with our customers and support them in providing data subjects with data concerning them in a commonly used electronic format. We will comply with all requirements until the law comes into force and will also contact our customers in this regard.
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### Contact
Do you have questions about data protection, data security or the revised Swiss Data Protection Act? Then e-mail us at Datenschutz.Health@swisscom.com.
Would you like general information on how we deal with the data entrusted to us? You can find this in our Privacy Policy on our website.
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# Other readers were also interested …
A win for patients and doctors
#### A benefit for patients and doctors
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A win for patients and doctors
#### A benefit for patients and doctors
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Flexible working with curaMED
#### “People are at the heart of what I do”
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text: Would you like general information on how we deal with the data entrusted to us? You can find this in our Privacy Policy on our website.
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# Other readers were also interested …
A win for patients and doctors
#### A benefit for patients and doctors
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A win for patients and doctors
#### A benefit for patients and doctors
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Flexible working with curaMED
#### “People are at the heart of what I do”
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Flexible working with curaMED
#### “People are at the heart of what I do”
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Pre-financing with curaBILL
#### Pre-financing ensures liquidity
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Pre-financing with curaBILL
#### Pre-financing ensures liquidity
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## Swisscom Fraud Prevention Service
# Gap-free security is your bank’s most important asset
Go to offer
Go to offer
Ensure regulatory compliance and an impeccable reputation for your bank with Swisscom’s Fraud Prevention Service. Together with our partner NetGuardians, we employ artificial intelligence and machine learning to effectively protect your IT systems from fraud. Our solution immediately blocks transactions where unusual behaviour is detected and automatically notifies you in high-risk situations.
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### Minimise risks, ensure effectiveness and increase efficiency
Our monitoring algorithms regularly analyse the behaviour of customers and employees in real time (fraud detection), reliably identifying cyber threats and effectively protecting your bank against fraud (fraud protection). This efficient fraud management tool thus minimises the operational risks to which your financial institution is exposed, not only saving you time and money, but also safeguarding your reputation.
### Security is the top priority
Our solution is easily integrated into your existing infrastructure and easy on your budget thanks to pay-as-you-go billing. Our regular monitoring scans your systems for the latest threats, contributing to the smooth, secure running of your IT infrastructure. Swiss partners coupled with exclusive data storage in Switzerland guarantee the highest level of security.
You also gain access to our extensive competence network and have the chance to discuss fraud prevention with our experts. Your dedicated contact person will be happy to answer your specific questions.
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#### Your benefits
Maximum protection for your banking system and your customers at all times
Intelligent learning systems for faster and more accurate fraud detection
Pay-as-you-go billing for flexibility and transparency
#### When is it the right solution?
Digitisation is both increasing networking and opening up banking systems to meet the needs of end users. Do you want to leverage the latest knowledge and technology to combat fraud despite the proliferation of programming interfaces (APIs)?
Show more
With the Fraud Prevention Service, you can effectively protect yourself from cyber attacks in a highly networked world and reduce the number of false positives. This will both improve detection rates and save time, which you can invest in serving and advising your customers.
Use dynamic whitelisting for recipients and further reduce suspicious cases. With machine learning, you can broaden the focus to the behaviour of other banks and include this in the risk assessment. This allows transaction risk values to be reduced even further.
What’s in it for you:
* 118% fraud detection compared to traditional control environments
* Up to 83% lower error rate due to artificial intelligence
* 93% reduction in time spent on fraud management
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#### Why Swisscom?
* Up-to-date expertise: benefit from the competence network and stay up to date on fraud prevention.
* The latest technology: use our monitoring algorithms and create behavioural analyses with the aid of machine learning and artificial intelligence.
* Price stability: receive needs-based services from a single source with complete cost and planning certainty.
#### Use the Fraud Prevention Service
Request quotation

text: * 93% reduction in time spent on fraud management
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#### Why Swisscom?
* Up-to-date expertise: benefit from the competence network and stay up to date on fraud prevention.
* The latest technology: use our monitoring algorithms and create behavioural analyses with the aid of machine learning and artificial intelligence.
* Price stability: receive needs-based services from a single source with complete cost and planning certainty.
#### Use the Fraud Prevention Service
Request quotation
Explore our fraud prevention solution and request an individual quotation. A visit to an existing customer can be arranged if desired.
__Request quotation
Downloads
Fraud Prevention Service factsheet
#### Swisscom partners
Our partner NetGuardians has developed award-winning, AI-based 3D solutions for fraud prevention (3DAI), including digital banking, payment fraud and internal fraud prevention solutions.
* About NetGuardians
Talk to us about your fraud prevention requirements. Familiarise yourself with our extensive fraud management offering and put your questions to us. We will be happy to advise and support you.
__Contact us

text: #  Fixed network subscription for your SME
Whether frequent user or pay per minute: Select the right fixed-network tariff for your SME.
##  Swisscom Line Basic
* Calls to the Swiss fixed network from 0.04/min and 0.27/min to the Swisscom mobile network
* HD Voice HD sound quality when connecting between HD phones.
* Combox® Pro
**Price
**25.25 /mth
##  Swisscom Line Plus
* Calls to Swiss mobile and fixed networks unlimited
* HD Voice HD sound quality when connecting between HD phones.
* Combox® Pro
**Price
**39.50 /mth
###  Additional services
##  Additional services
Expand your possibilities with call centre functions, memorable phone numbers and much more.
Find out more
##  Phones & accessories
Devices for business use are perfectly suited to your telecommunications solution.
Find out more
##  inOne SME
Basic functions for small businesses with up to five employees.
Find out more
##  Smart Business Connect
Includes more functions, for any company with more than six employees.
Find out more
#### Basic service provision
##### Internet and fixed network basic service provision
As part of the basic service provision we offer fixed-line and broadband Internet access with a minimum transmission speed of 10 Mbit/s (downloading) and 1 Mbit/s (uploading).
* To the basic service provision
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

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####
#### Offer
####
#### Offer
####
#### References
####
#### References
####
#### Insights
####
#### Insights
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#  Minimal administrative effort, maximum freedom
* * *
The complete modular Enterprise Mobile solution offers more than just a mobile phone subscription: The services make device and subscription management easy and enable flexible, secure mobile working. This allows all your employees to use their valuable time efficiently. Enterprise Mobile creates the best basis for mobile working and ensures seamless mobility throughout the entire company at all locations.
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##  Your advantages
The modular nature of our portfolio enables us to tailor our services to individual customer needs.
####  Fleet managers
Simple device management
* Overview device inventory and management
* End-to-end device lifecycle management
* Bulk modifications
####  Employees
Independent subscription and device management
* Split business and private costs
* Device purchase/configuration
* Subscription management
####  Companies
Real-time analyses and reports
* Cost security and transparency
* Easy reporting of cost and usage data
* Operational data security
###  OFFER
##  Our offer
Services relating to analyses & reports, device logistics & financing, device configuration as well as employee touchpoints ensure a holistic coverage and a new end-to-end experience. To The Factsheet.
* * *
* #### FreeMove
For multinational companies: Access to the best mobile phone networks in more than 100 countries worldwide – from a single source.
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#### FreeMove
For multinational companies: Access to the best mobile phone networks in more than 100 countries worldwide – from a single source.
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#### NATEL® go
NATEL® go simplifies your mobile communications. Its tailored subscriptions and flat rates save you money and time.
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#### NATEL® go
NATEL® go simplifies your mobile communications. Its tailored subscriptions and flat rates save you money and time.
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#### Teams Telephony Mobile​
With the option for NATEL® go, you can seamlessly integrate your mobile number into the Microsoft Teams environment.
#### Teams Telephony Mobile​
With the option for NATEL® go, you can seamlessly integrate your mobile number into the Microsoft Teams environment.
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* #### Device logistics & financing
Device as a Service is the holistic device management that promises minimal downtimes and individual financing options.
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#### Device logistics & financing
Device as a Service is the holistic device management that promises minimal downtimes and individual financing options.
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#### Device configuration
Enterprise Mobility Management (EMM) protects your company data on mobile devices.
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#### Device configuration
Enterprise Mobility Management (EMM) protects your company data on mobile devices.
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#### Mobility for Work
Mobility for Work allows your employees to experience the mobile working of the future.
> Go to offer
* #### Buyback Business
Sell your old mobiles and tablets with Buyback Business and we’ll erase your data using a free, certified deletion process.
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#### Buyback Business
Sell your old mobiles and tablets with Buyback Business and we’ll erase your data using a free, certified deletion process.
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#### Mobile Aid Business
As a company, you can donate your employees’ old mobile phones to help children in need.
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#### Mobile Aid Business
As a company, you can donate your employees’ old mobile phones to help children in need.
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#### Mobile Voice Recording
Mobile Voice Recording: optimal protection thanks to digitised and encrypted voice recording and metadata.
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#### Mobile Voice Recording

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#### Mobile Aid Business
As a company, you can donate your employees’ old mobile phones to help children in need.
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#### Mobile Aid Business
As a company, you can donate your employees’ old mobile phones to help children in need.
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#### Mobile Voice Recording
Mobile Voice Recording: optimal protection thanks to digitised and encrypted voice recording and metadata.
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#### Mobile Voice Recording
Mobile Voice Recording: optimal protection thanks to digitised and encrypted voice recording and metadata.
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* #### Inhouse Mobile Services
Enable employees and visitors to use mobile devices uninterrupted inside your company building.
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#### Inhouse Mobile Services
Enable employees and visitors to use mobile devices uninterrupted inside your company building.
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#### Push to Talk over Mobile
Group communication over the whole Swisscom mobile network
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#### Push to Talk over Mobile
Group communication over the whole Swisscom mobile network
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### Interested?
Contact us
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Request offers
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##  The basis for more productivity
Enterprise Mobile enables companies to work more productively, flexibly, innovatively and collaboratively. In the age of digitalization, mobile working is the central prerequisite for companies wishing to shape their future dynamically.
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###  REFERENCES
##  Why companies chose us
Thanks to our mobile solutions, companies from all sectors save time, become more efficient and strengthen their customer relations. You too can manage increasingly complex demands with our individual, flexible mobile solutions. So your company is ready today for the business of tomorrow.
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*     * ##  Generali
#####  Christoph Schinköth
#####  Head of IT
###  «Administrative workload reduced from 4.0 to 0.2 FTE.»
Read more
*     * ##  Unilabs
#####  Christophe Gimenez
#####  ICT Assistant/Back Office Management
###  «Quickly & easily adapt NATEL® subscriptions –the flexibility delights us.»
Read more
*     * ##  Privera AG
#####  Philipp Röthlisberger
#####  Team Leader, Platform Management/Dep. Manager, IT Services
###  «Our processes are now totally consistent and accelerate business. »
Read more
*     * ##  Livit AG
#####  Olivier Korda
#####  Head of Controlling
###  «We received a secure and reliable basis for mobile working.»
Read more
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###  INSIGHTS
##  Dive deeper into the topic
* * *
The future of mobile communications
#### 5G – much more than just speed
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The future of mobile communications
#### 5G – much more than just speed
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Interview with Stefan Mauron
#### «5G is the next logical step»
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Interview with Stefan Mauron
#### «5G is the next logical step»
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More Insights
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##  Your mobile partner – giving you a reliable basis for mobile working
Best network
* Switzerland-wide 5G by the end of 2020
* 100% green electricity
* 40 GB high-speed roaming data volume and largest roaming partner network
Best possible security
* Data storage in Switzerland
* Secure data management
* Complete solution from a single source
24/7 customer service
* Online portal
* Service Desk hotline
* Swisscom Shops
* Specialist dealer
Spread the Word!
We look forward to your shares, likes and comments on social media
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1. __ Accessibility
# Accessibility at Swisscom
## Access for all
We are committed to ensuring that everyone in Switzerland can access the digital world. That’s why we are dedicated to making communication accessible with our products and services.
###  How we are accessible
Our products are designed to be used by everyone.
###  How we are improving
We constantly check that our products and services are accessible and make continual improvements.
## What we offer
Our services and equipment are designed to meet the needs of people with visual or hearing impairments.
###  1145 – information service for people with an impairment
You can call the short number 1145 for free to be connected or to request addresses and telephone numbers.
Go to 1145
###  Procom – communication support if you have hearing loss
In conjunction with the Procom foundation, we translate conversations from speech to sign language and vice versa free of charge.
Go to Procom
###  blue TV – accessible television to support hearing or visual impairments
Readability and contrast are enhanced; programmes with subtitles, sign language and audio description are specially identified.
Swisscom blue TV accessibility
###  Mobile and fixed-line telephones – user-friendly operation
We offer fixed-line telephones and mobile phones with large buttons, hearing aid compatibility and special volume settings.
Go to fixed-line telephones
Go to mobile phones
###  My Swisscom App – smart customer service
You can access your bills, Swisscom products and other services in the app using screen readers.
Go to the My Swisscom app
###  The chat facility where you type your concerns
Use the Chat function to contact us. Our support staff will deal with your enquiries and help you in writing.
Go to Chat
## Calls for the hearing-impaired
During calls between hearing-impaired and hearing people, Procom translates sign language into speech and vice versa. Andreas Binggeli talks about his experiences.
## Ask David
David is responsible for digital inclusion and accessibility at Swisscom. He will be happy to answer any of your questions.
####  David Rossé
Corporate Responsibility Manager
* Send e-mail

text: ## Communi­cation & Collaboration Essentials
#  Cisco Webex for collaboration, conferencing and more
Enable easy, efficient and secure collaboration for your employees with Cisco Webex. With Webex Meetings and Webex Calling, you can also promote exchange with external partner companies and work on shared ideas and data. This increases productivity and at the same time lays the foundation for innovation in your company.
Use Cisco Webex Meetings and easily invite people from outside of your organisation to online meetings. There is no download or registration required for externals. Participation works either via web browser, landline telephone or mobile.
###  Customer oriented and secure
Your data security is assured thanks to end-to-end encryption. Even if your cooperation partners do not have Cisco Webex, they can still attend Webex meetings or view and edit documents together via the free Webex version.
###  Simple, integrated and scalable
Integrate Cisco Webex Meetings with Outlook, Microsoft Teams or Google Workspace and set up your meetings quickly and easily. All dial-up options are configured fully automatically. With Cisco Webex, you can add new employees and locations in the self-service area with just a few clicks, minimising your administration effort.
####  What’s in it for you:
* Cisco Webex apps, services and hardware for hybrid collaboration
* Secure messaging, meeting and telephony function
* Easy integration in the existing infrastructure with support from Swisscom
###  Your benefits
* Innovative: improve your workforce workflow and efficiency with Cisco Webex
* Scalable: start with a lean solution and scale up if necessary
* User friendly: manage all Webex services and devices centrally in one tool
###  When is it the right solution?
Are you looking for an easy-to-use, easy-to-integrate solution for audio and video conferencing that enables efficient internal and external communication?
With Cisco Webex, you have a device-independent solution that is standalone or compatible with existing Cisco UCC infrastructure and Webex hardware such as video devices or Webex boards.
Kontakt
####  Certification
###  Why choose Cisco Webex with Swisscom?
* Extensive experience: Swisscom has many years of experience with the Cisco UCC portfolio in various industries.
* Maximum security: Secure integration in existing infrastructure and local support from Swisscom.
* Everything from a single source: Licenses, hardware, SIP trunk, Internet, telephony, support and more.
###  Try Cisco Webex
##  Free demo and 3 months’ free trial
Get to know Cisco Webex in a free product demo. Then test the product with full functionality and unlimited meeting duration as well as number of users – free of charge for 3 months.
Contact us
###  Our Cisco Webex offering
##  Request an individual quotation
Request your individual quote for Cisco Webex and put together your solution according to your needs.
Request quotation
####  Downloads
* Cisco Webex Calling factsheet
* Cisco Webex success stories
###  Cisco Webex components
#### Webex Teams App
The app that connects all Webex services
Combine telephony, messaging and meetings in one intuitive app. This allows you to stay in touch with your colleagues, share data and optimise your workflows. Enjoy the numerous possibilities that make your everyday work easier and more efficient.

text: Request quotation
####  Downloads
* Cisco Webex Calling factsheet
* Cisco Webex success stories
###  Cisco Webex components
#### Webex Teams App
The app that connects all Webex services
Combine telephony, messaging and meetings in one intuitive app. This allows you to stay in touch with your colleagues, share data and optimise your workflows. Enjoy the numerous possibilities that make your everyday work easier and more efficient.
* Chat function with individuals or groups to exchange messages, GIFs, emojis and reactions
* Secure exchange of files and content in a clearly laid out area with search function and good retrievability
* Interactive whiteboard supports simultaneous collaboration on content from different locations
* Many other functionalities and possibilities such as integrations
#### Webex meetings
Video conferencing with end-to-end encryption, both internal and external
Lead or take part in interactive meetings. You will share information, present content or work together on projects.
* High-quality HD video and audio conferencing with up to 1000 participants and easy addition of further internal and external participants
* Intuitively share screen content, desktop, application, and files
* Easy-to-use meeting control with common additional functions such as breakout sessions or virtual backgrounds
* Special functions such as real-time translations in over 100 languages or live surveys with Slido
#### Webex events and webinars
One tool for complete event and webinar design
Create captivating virtual experiences – whether for smaller sessions or large conferences. Simplify your event and webinar processes from organisation and implementation through to follow-up.
* Supports group discussions in breakout rooms
* Participation of up to 100,000 people per event and real-time translations into over 100 languages
* Moderation options to enable interactive exchange among the participants, live voting, chats, gesture recognition and emoji reactions
* Comprehensive branding options to design your brand identity for the entire event and all touchpoints
* Registration process, reminder e-mails and follow-up in one tool – with individual customisation for your target groups
* Immersive sharing for particularly impressive presentations
#### Webex Calling
Integrated, comprehensive cloud telephony
With Cisco Webex Calling, installation, configuration and management take place in the self-service area. You can set up new employees and locations within a few minutes. Default settings such as voice mail are easily defined by your users in self-service, saving you valuable time and administrative effort.
* Low administration effort due to configuration and independent administration in self-service
* Collaboration-friendly telephony solution replaces outdated telephony systems
* Flexible use of features from Webex Teams and Webex Meetings
* Low-cost cloud solution reduces hardware and infrastructure investments
* Go to free factsheet (PDF) (opens in new tab)
#### Suitable hardware for Cisco Webex
Webex-compatible devices that work
Swisscom supplies compatible hardware and devices for all your Webex applications.
* Room devices such as video devices for different room sizes and the home office
* Digital whiteboards for interactive collaboration across different locations
* Standalone devices such as phones, video cameras and headsets
###  Modern working with Cisco Webex
Experience Cisco Webex live

text: * Go to free factsheet (PDF) (opens in new tab)
#### Suitable hardware for Cisco Webex
Webex-compatible devices that work
Swisscom supplies compatible hardware and devices for all your Webex applications.
* Room devices such as video devices for different room sizes and the home office
* Digital whiteboards for interactive collaboration across different locations
* Standalone devices such as phones, video cameras and headsets
###  Modern working with Cisco Webex
Experience Cisco Webex live
An installation of Cisco Webex is available to discover at the Swisscom Business Campus in Zurich. Contact us for a personal demo and experience the interaction of the Webex hardware up close.
Hybrid meetings made simple
Manage your hybrid team meetings quickly, easily and reliably with the powerful Webex Meetings user interface. With just a few taps on the screen, you can set up breakout rooms, virtual backgrounds and more.
Design interactive webinars and events
Create interactive events and actively involve participants. Do not compromise on quality, even with an extraordinarily high number of participants.
Be productive, wherever you are
Work efficiently and location-independently with the Webex app. Make calls, set up meetings, participate, send messages and conduct surveys.
1.   2.   3.   4.
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###  Further Communi­cation & Collaboration solutions
####  Flexible managed UCC solutions
Swisscom-managed UCC integrated solutions from a single source, with additional services as an option.
* Find out more
####  Tailored to your needs
Do you have unusual requirements? Discuss your needs with our system integration team of experts for UCC solutions.
* Find out more
####  Enterprise SIP for Webex Calling
When the highest standards of security and reliability are required, rely on IP-based SIP trunk solutions for your communication structure.
* Find out more
####  Microsoft Cloud Services
With Microsoft 365 from the cloud, you will be able to access applications and data on any device from any location.
* Find out more
__ «The cooperation with Swisscom was faultless. If something didn’t work right away, we quickly received the necessary support.»
Peter König, Head of Business Services at Inlingua
* Find out more
###  Related articles
#####  More articles
* Compare interactive whiteboards
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: # We are ready for your enquiry about Container Services.
## **I am interested in
Container Services**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: * Acceleration of FTTH fibre optic expansion
* Technology adaptation from P2MP to P2P
* Cost optimisation through partnerships
* Increased speeds of up to 50 Gbps
* Expansion of 5G+ coverage to 90%
* Reduction of IT platforms and applications
* Selective cloudification
* Simpler architectures, higher capacities

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*
##### Core Banking Radar
# Neo Core Banking Systems and their importance for the IT Architecture of the future
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In cooperation with the Business Engineering Institute St. Gallen (BEI), the Core Banking Radar of Swisscom has been monitoring the system support of banks since 2017 and analysing the most relevant systems for the Swiss market using a comprehensive assessment model. In relation to this, 13 core banking systems have already been thoroughly examined and documented.
Text: Christine Popp, BEI, Images: Wendy Buck, Zense GmbH, 16\. August 2022
Switzerland's banking landscape is currently comprised of 243 banks (source: Statista, 2022), almost all of which run a core banking system from a well-known manufacturer. The systems cover the needs of an entire bank and have different focal points from a functional and architectural perspective. A few, such as the two big banks, have their own core banking system.
Various trends, such as the increased level of networking towards ecosystems and embedded banking, will shape the bank of the future. To provide services along the entire "customer journey" (the process customers go through), banks must also face core IT challenges that are constantly changing. The continuous anticipation of change requires forward-looking flexibility and steady investment in the banking architecture.
This article looks at system support for banks and what it will look like in future in an increasingly connected world.
## Trend: Networking in Banking
Mr and Mrs Schweizer are increasingly uncertain about their pension provision and mention this during an appointment with the bank. The customer advisor goes into the possibilities of a life insurance policy and explains its conditions if one of them were to become disabled. They sign the contract directly in the bank.
This is what a customer journey in "pension provision" could look like.
Against the backdrop of increasing uncertainties, consumers are also demanding an overall view of their financial security in the digital world. Initiatives such as the Swiss Pension Cockpit, which provides an overall view of the three pension pillars, are already addressing this.
In addition to this, the use of IoT, and therefore the networking of physical goods, is gaining importance in services for consumers. In the grocery shop they want to pay with their smartwatch, their car insurance company grants a discount based on the driving behaviour measured by smartphone, or the train distance they have travelled is debited directly from their bank account. Which providers are behind this, and the fact that it requires networking via various interfaces, does not matter to the large majority of customers. The main thing for them is that it is convenient and fast.

text: The traditional customer journey no longer looks at a customer's relationship with the bank alone, but instead at event-driven interactions with the clientele. Banks try to generate additional customer value through their positioning in ecosystems, for example, by offering insurance based on specific situations. For example, in a "holiday" customer journey, it would be conceivable to offer Mrs Schweizer travel insurance with immediate protection when she logs into e-banking from abroad. This of courses requires the processing of external data (e.g. the location) to a certain extent. This also means the relevance of analytics, machine learning and artificial intelligence (AI) is also increasing. And this in turn also means awareness of and know-how in data management is increasing in the financial industry.
Against the background of developments such as embedded banking and open banking, banks are increasingly dependent on networking with other industries. And the expansion of partnerships in the ecosystem goes hand in hand not only with the expansion of digital communication channels, but also with the promotion of integration capabilities via APIs etc. and high technical standardisation. At the same time, individualisation in the customer journey is a driver for microservices from a system architecture perspective.
There are many requirements that a bank's future IT systems must meet, and four areas of change will significantly influence the banking IT architectures of the future:
1. FinTechs, which used to provide supplementary features (e.g. personal finance management), are now an integral part of banking and have become an indispensable part of banking architectures (see also Swisscom FinTech Map).
2. Digitisation produces a constant field of tension between individualisation and standardisation. Individual consumer needs must be addressed and fulfilled in the digitised world using standardised applications.
3. Here we can also see an increasing decoupling of front and back-office functions. While back-office functionalities still have long life cycles (15-30 years), front-office functionalities now have completely variable life cycles, which can range from a few months to several years.
4. The traditionally centralised organisation of banks, which organises the interaction with the clientele, is being replaced by (at least in part) decentralised forms of organisation. This is being supported in particular by technologies such as blockchain, which enable the mapping of cross-company, decentralised structures. Another example is the inclusion of the "crowd" when conducting tests or forming opinions.
During the implementation of these developments, the orientation of banking IT is a driving force and a distinctive feature, which must be continuously transformed while taking its own strategic orientation and pending regulation into consideration. In the future we can expect IT architectures that increase agility, accelerate the adaptation of emerging technologies, increase the availability of interfaces and support modularity and openness.
## Challenges for System Support in Banks

text: During the implementation of these developments, the orientation of banking IT is a driving force and a distinctive feature, which must be continuously transformed while taking its own strategic orientation and pending regulation into consideration. In the future we can expect IT architectures that increase agility, accelerate the adaptation of emerging technologies, increase the availability of interfaces and support modularity and openness.
## Challenges for System Support in Banks
The IT landscapes of the future will focus on interaction with the customer. Under the aspect of service provision in the ecosystem, it is necessary to define what future system support should look like. To structure the challenges ahead, a differentiation can be made between the three areas of customer management, service management, and system management.
1. Customer Management
If end customers are served along the customer journey, the bank will either bundle services itself within the scope of customer management by integrating external services (providing it with an overall view of the advisory service / customer interaction), or it will embed its services within the customer journey of other providers (see Illustration 1).
To do this, the bank must decide in which ecosystems it wants to operate and which customer journeys it wants to support, which services it can offer itself and which services it can efficiently outsource. Most banks, for example, want to offer advisory services themselves, and will increasingly integrate the services of partners here in addition to their own.
Three challenge levels: customer management, service management, system management
2. Service Management
When organising services for end customers, a business and a technical perspective of the integration with partners is required.
The business integration needs to map all services that the bank offers to its customers in a nomenclature that is uniform across all partners. Based on the customer journey, needs are translated into services and bundled, for example, in a catalogue. This is independent of whether the services are provided by the bank itself or, as in the example of insurance, are included via partners. What's more, the product information must be available at all the partners involved, as this is the only way to coordinate which provider take over which steps if, for example, a disability occurs in relation to a life insurance policy sold by the bank.
This is, from an architectural perspective, a driver for redundant data storage on the part of the bank and the insurance company and, as with the integration of publicly available data into the services, requires a high level of expertise in data management.
The technical integration must provide all information for the clientele across all channels and make the interaction traceable via monitoring while handling the transactions made, whether for services from the bank itself (e.g. purchase of a share) or from the partner (e.g. change of a life insurance policy). All data needed for the preparation of evaluations and analyses and for regulatory reporting, in particular, must be kept in an archive or data hub.

text: The technical integration must provide all information for the clientele across all channels and make the interaction traceable via monitoring while handling the transactions made, whether for services from the bank itself (e.g. purchase of a share) or from the partner (e.g. change of a life insurance policy). All data needed for the preparation of evaluations and analyses and for regulatory reporting, in particular, must be kept in an archive or data hub.
This in turn requires a strong integration platform, which is also organised via open APIs. Based on this, service management must have clear organisational as well as technical agreements (e.g. SLAs) between the players. This is the only way to efficiently organise the distributed and (in part) also complex service provision and to react quickly in the event of problems. The overarching requirement in service delivery to the end customer is a shared understanding of governance in the ecosystem.
3. System Management
Within the context of system management, serving the end customers in the ecosystem increasingly requires the integration of FinTechs or other providers in addition to the operation of a core banking system and associated, integrated peripheral systems. This raises the question for the bank and the providers of core banking systems as to whether and to what extent functionality should be mapped in the core or purchased via partners. The bank's core banking system with its booking engine certainly covers all services offered by the bank that trigger a transaction. In future, however, the overall view of customer-side transactions will be in the service layer.
Efficient collaboration in the ecosystem can only be organised through (open) release-proof APIs. The future design of the architectural building blocks and the flexible operation in the ecosystem will, however, necessitate an open system, which is not yet the case at most banks in Switzerland. Adjustments to make data from the core freely available and to store it are time-consuming activities, which often lead to further cost-associated complexity in mature system landscapes.
## Building Blocks for the IT Architecture of the Future
In the future bank system architecture, it will be possible to differentiate between the three levels of customer management, service management and system management for upcoming challenges, in line with the structure that was chosen. These will be supplemented with architectural building blocks for the IT architecture of the future.
Building blocks for the system architecture of the future on three levels
1. Architecture building blocks in customer management include all front-end systems, the so-called **data hub** , which manages data from all sources and systems and allows **analytics** to be performed on all of the data. In many cases, comprehensive data management is still in its infancy.

text: Building blocks for the system architecture of the future on three levels
1. Architecture building blocks in customer management include all front-end systems, the so-called **data hub** , which manages data from all sources and systems and allows **analytics** to be performed on all of the data. In many cases, comprehensive data management is still in its infancy.
2. Architecture modules in service management include the **service integration layery** , which deals with the logic of how to work with partners, and the **API layer** , which allows the bank to obtain information from a wide range of applications via APIs. However, the utilisation of open interfaces, in the sense of open banking, is still not widespread in Switzerland.
3. Architectural building blocks in system management include the actual core banking system or its **booking engine** , which handles all customer-side transactions, as well as (often) closely integrated **implementation systems** (e.g. for credit ratings, SNB reporting or portfolio management) and **partners** such as FinTechs or insurance companies with various levels of integration depth.
Not least due to the increased focus on customer interaction, it is becoming apparent that in future the front-end of the banking architecture will have to map services not only of the bank itself, but also of its partners in the network. This means that it must handle a much broader range of services in the service layer than those mapped within its own core banking system. At the same time, there is a trend for banks to increasingly downsize the back end, which is in part driven by the increasing pressure of cross-company standardisation.
The three basic strategies (as described in an earlier article) entail different potentials and risks.
Simplified overview of the architecture based on three basic strategies
**Strategy Core (Best of Suite):**
To the greatest extent possible, the bank obtains all functionalities via the core banking system. This means that the bank also has the front-end systems and the API layer covered by the core banking system.
Because of this, the bank relies to a large extent on its core banking system provider, and it should therefore seek a close partnership for further developments with this provider. The integration of additional services in the ecosystem along the customer journey, such as insurance, should be mapped in cooperation with the system manufacturer.
**Front-to-Back strategy:**
Customer interaction is increasingly being covered by other systems of the bank. Often, the foundation for this is laid with a dedicated integration platform. While the bank continues to rely on the core banking system for back-end functionalities, services are becoming increasingly decoupled from the core. Often the CRM system, which is itself a front-end solution, processes the data. Former CRM systems are increasingly developing into platforms that go far beyond the traditional core banking system with the associated core banking processes.
**Modular (Best of Breed):**

text: **Modular (Best of Breed):**
Depending on a bank's requirements, the functionalities are put together in a modular form via various providers. This requires a high level of integration expertise and technological knowledge, which must be maintained and kept up to date in the bank.
For banks with a modular strategy, the service integration layer and the API layer in particular should be formed or developed. In the future, neo-systems, which support the best-of-breed strategy with a lean, high-performance core, will probably also be considered as booking engines in the modular strategy.
Emerging neo-core banking systems are developing continuously, gaining market share and are now also being used by well-known big players such as N26. New platform-orientated approaches with high levels of standardisation and flexible data management combined with modular, service-orientated architectures characterise these systems. With the greenfield setup, pure SaaS offerings, for example, can be implemented much more consistently. At the same time, there is limited functionality compared to known core banking systems, which are dependent on embedding in the ecosystem of other systems. The following comments characterise systems that are relevant to Switzerland from this perspective.
## Overview of key neo-core banking systems with an interest in the Swiss market
In contrast to conventional systems, neo-core banking systems offer greater architectural flexibility, but fewer things from a single source. All neo-systems are (sometimes exclusively) cloud enabled, based on microservices, and tend to require extensive IT know-how in the bank.
In terms of basic functionality, the neo-systems are similar, with comprehensive coverage of the core (customer-side transaction booking), payments and initial credit functionalities, such as mortgages and loans, all of which are important for the retail sector. Two systems also cover functionalities for corporate customers, such as capital loans. The securities part has so far only been implemented in one neo-system. Except for one system, which is Swiss in origin, the neo-core banking systems have not yet been Helvetized. Swiss-specific functions, such as the QR invoice or regulatory directives for calculating affordability when granting mortgages, still must be developed or mapped via peripheral systems. The neo-core banking systems deliberately refrain from maintaining the general ledger, as payroll accounting, for example, is not seen as an area of their expertise. The user interface for end customers (e-Banking, mobile banking) should also be provided via partners for all neo-systems.
In terms of basic functional coverage, the neo-systems are similar
Despite coverage that is generally similar, each system has some differentiation as well as an individual approach.
Mambu from Berlin is a cloud-only software-as-a-service (SaaS) system, which focuses on the booking engine as well as financing services and deposits. High levels of standardisation also enable Mambu to be scaled internationally. This means that, according to the motto "configuration over customisation", all banks basically have an identical version with the possibility of configuring products for themselves specifically.

text: Mambu from Berlin is a cloud-only software-as-a-service (SaaS) system, which focuses on the booking engine as well as financing services and deposits. High levels of standardisation also enable Mambu to be scaled internationally. This means that, according to the motto "configuration over customisation", all banks basically have an identical version with the possibility of configuring products for themselves specifically.
Mambu obtains external data flexibly or integrates the bank's peripheral systems via the API architecture. Data is at the core of Mambu, including a configurable data model for storing and connecting structured and unstructured data. To process data, Mambu recommends streaming it into a data warehouse or data lake.
The Mambu Marketplace helps banks build their own ecosystems and assemble their own, specific best-of-breed solutions. The required country-specific cooperation with partner companies needs a high level of integration expertise (on the part of the bank or with the help of Mambu's network of system integrators). However, more than 160 reference installations prove that this is not an insurmountable hurdle. The ability to (putting it figuratively) purchase a ready-to-move-into house with keys (URL that can be started immediately with API integration points), means Mambu fills a need in the market.
SolitX is a transaction system from the Swiss company Ariadne Business Analytics that focuses entirely on transaction processing and combines this with customised financial products.
It is based on the ACTUS algorithmic standard for smart contracts, which is used for more than 99% of the world's financial contracts. After the bank-specific configuration of these smart contracts, SolitX basically enables the functionality of the entire core as well as accounting and Helvetized banking products to be covered.
In addition to the payments area, SolitX has also already been used extensively for mapping investment products and, most recently, financing services.
Ariadne's clientele includes, for example, the Swiss development company of a platform that allows the rapid development of an app for services such as microfinance or peer-to-peer lending. Settlement of the corresponding financial products runs via SolitX.
A technical API layer and a DLT (blockchain) adapter are available for integration with peripheral systems.
Tuum from Estonia aims to cover a bank's functionalities as completely as possible. In doing so, it tries to map missing functions with as few additional partners as possible while, at the same time, keeping the platform as open as possible so that other systems can be connected if necessary. Tuum therefore combines the advantages of a modular strategy with the core strategy (best-of-suite solution).
Tuum, which runs on the cloud or on-site as required, groups its services into independent modules (e.g. core module with accounts and transactions, card module, ...etc), each with its own database, and allows these modules to be decoupled and connected to other core systems. Most of Tuum's customers therefore start with individual modules and then, step by step, add other capabilities, if needed.

text: Tuum, which runs on the cloud or on-site as required, groups its services into independent modules (e.g. core module with accounts and transactions, card module, ...etc), each with its own database, and allows these modules to be decoupled and connected to other core systems. Most of Tuum's customers therefore start with individual modules and then, step by step, add other capabilities, if needed.
Predefined products, such as the electronic recording of customer signatures, require little programming knowledge, but rather the adjustment of bank processes to Tuum’s standard. In addition to retail business, Tuum also supports corporate business, above all in capital loans. In addition, Tuum allows non-bank industries to use its functionalities in the form of "embedded banking use cases" along the customer journey, and it already has several non-bank customers from various industries.
Vault Platform from the UK-headquartered banking technology company Thought Machine, made up of Vault Core and Vault Payments, is based on the fundamental principle of using the latest technologies for high performance and configurability. The core functionalities are transaction booking, account management and product development (Vault Core) and, since this summer, card and payment processing (Vault Payments). In Vault Core, each financial product is represented via Smart Contracts, which allow the rapid introduction of new products (programmed using Python or from the product library) and customisation to meet the individual needs of the end customers. The architecture of this system is based on microservices that are as granular as possible, each with its own database.
The idea behind Vault Core is to connect functionalities and services as needed via open interfaces. To be lean, Vault does not offer general ledger accounting. Instead, the sub-ledger – as a "single source of truth" – transfers transactions of all bank-related products in real time via the general ledger to the bank's data warehouse.
The Vault Platform leaves all possibilities open for the architectural developments of banks in the future and can be connected to existing systems by banks with a good level of tech expertise.
Leveris was an integrative platform with a modular and scalable architecture that focused on real-time data analysis and use. It mixed microservices, open API and data lakes with traditional approaches such as Oracle and PLSQL technologies. In July 2021, Leveris announced that it would cease operations. The reasons given included a slowdown in the investment market due to Covid-19 and the failure of a significant financing deal.
The following overview compares selected core characteristics of the active neo-banking systems that were reviewed.
Characteristics of the neo-core banking systems studied to date within the core banking radar
The market dynamics for neo-core systems are exceptionally high. The Core Banking Radar is following this development from a Swiss perspective and has already contacted other manufacturers such as 10X or SaaScada.

text: The following overview compares selected core characteristics of the active neo-banking systems that were reviewed.
Characteristics of the neo-core banking systems studied to date within the core banking radar
The market dynamics for neo-core systems are exceptionally high. The Core Banking Radar is following this development from a Swiss perspective and has already contacted other manufacturers such as 10X or SaaScada.
For banks as well as manufacturers of core banking systems, the cooperation and use of such agile and, due to the reduced complexity, more cost-effective platforms can sooner or later represent a worthwhile alternative for the transformation and further development of their own system landscapes. This applies to each of the basic strategies for further development (cf. above) and basically avoids a "Big Bang" that ties up extensive resources over a longer period.
## Conclusion
Digitalisation, embedded banking and open finance require banks to increasingly collaborate with partners in a system-related manner. Banks also increasingly need to get involved in ecosystems to offer customers services along their individual customer journeys based on their specific needs. To do this, banks add services from other partners' ecosystems to their own or position themselves in other ecosystems with selected services of their own.
This places new system requirements on banks and manufacturers. The future system architecture of banks can be described using architectural building blocks on three levels: customer management, service management, and system management.
The characteristics of the building blocks vary depending on the strategic orientation of the system support. Neo-core banking systems can also play a role in the implementation of their respective strategies. The neo-core banking systems have different characteristics and a modern architecture, and they are developing rapidly.
However, a switch to the neo-core banking systems is only likely to be an issue in the medium to long term. There has not yet been a successful and extensive implementation of a neo-core banking system in Switzerland. What's more, the outlay for the required Helvetization still needs providing. The table below shows the strikingly different characteristics of neo-core banking systems and established core banking systems. The main focal point is certainly the focused cover of the neo-core banking system functions as opposed to the established core banking systems.
Differences between neo and established core banking systems
Banks basically have two options for the further development their system architectures:
1. They work with their core banking system manufacturers for the provision of architectural building blocks to open the systems to third parties (core strategy), because even established core banking system manufacturers have to deal with networking and cooperation issues.
2. Within the described architecture building blocks, they also seek cooperation with neo-core banking systems and, once a certain size is reached, use the capabilities for a good integration layer to open the systems (front-to-back and modular strategy).

text: 2. Within the described architecture building blocks, they also seek cooperation with neo-core banking systems and, once a certain size is reached, use the capabilities for a good integration layer to open the systems (front-to-back and modular strategy).
With both options, it is worthwhile keeping track of changes and gaining experience with partnerships and cross-organisational service management. In addition to this, it is advisable to systematically formulate sub-strategies on data management, analytics and AI in order to deal with the increasing levels of data redundancy.
One of the following Core Banking Radar articles will deal with the derivation of viable transformation scenarios, moving forward towards the architecture of the future (in terms of resources, money, time).
**Quelle:**
* Swiss - Banks 2020 (Statista) (German)
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# Active incident detection
##  On the hunt for hidden attackers
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Why wait until attackers slip up and gives themselves away? Threat hunting is a method for early detection of security incidents. Security specialists actively trawl their own infrastructures on the hunt for traces of an attack – to prevent something an even worse outcome.
Text: Andreas Heer, Image: Plainpicture, 18\. September 2020
In June of this year, a number of media outlets reported that a large-scale cyber attack had targeted a European telecommunications service provider. “Naturally our ears pricked up,” says Andreas Hunkeler, a security specialist on the Computer Security Incident Response Team (CSIRT) at Swisscom. “And we asked ourselves if our infrastructure could be attacked in this way.”
This sort of public information can be a catalyst for threat hunting – the search for undetected attackers on your own network. “We use different sources as catalysts for threat hunting,” adds Andreas Hunkeler. “In addition to public information, this also includes information shared with us by groups we trust, specialist sources such as the MITRE ATT&CK Framework or talking with colleagues from other CSIRTs.” The lone hunter in cyberspace is, at most, a plot line in a movie. Cybersecurity is all about teamwork, and the same is true of threat hunting. At the end of the day, sharing information about the results with one another helps every company to better protect itself against attacks.
###  Threat hunting: the search for the unknown
Following the aforementioned attack on the telecommunications company, a safety specialist at Swisscom took on the role of hunter and scanned the company’s own internal infrastructure for traces of an attack. Threat hunting is a method for detecting security incidents. It involves searching for attack patterns that go undetected by automated systems because the pattern is either too complex or too subtle. Andreas Hunkeler explains: “If a user logs in to a system at an unusual time or from an unusual location, is that a cyber attack or a legitimate occurrence? If attackers abuse standard software, how does this differ from legitimate use?” Simple questions that are difficult to answer and, in the case of legitimate use, could result in false positives when detected by automatic systems.
These types of questions are the first step in threat hunting. “First we establish a hypothesis in terms of the kinds of patterns we want to look for,” says Andreas Hunkeler. “This fingerprinting is a complicated process in which we need to compile information from a number of different systems.” This means an innocent system command here, an attempt to log in to a server there – threat hunters need to be able to identify footprints and use them to derive patterns. It’s a task that Andreas Hunkeler enjoys. “It is a creative and extremely exciting aspect of my job. I have lots of room to experiment with various approaches to detecting these patterns.”

text: Sometimes the pattern is still unknown because the type of attack is new and has not yet been sufficiently documented. “Then we check the infrastructure for anomalies,” explains Andreas Hunkeler. “After all, we know what it looks like under normal circumstances.” This also allows them to discover unknown attacks. And sometimes the threat hunters just need a bit of luck – much like real hunters in the forest.
###  Increasing the degree of maturity of IT security systems
Once the cyber hunters have detected an attack, they have two tasks: On the one hand, they need to analyse the TTPs (techniques, tactics and procedures), while on the other, they need to fight off the attacker. This is the job of the Incident Handling team. “The objective of threat hunting is to make the results available later on for the automated systems,” says Andreas Hunkeler. Then, in the future, a similar attack will be detected and, ideally, stopped in its tracks by the security infrastructure. This helps Swisscom increase the degree of maturity of its own IT security.
And, if the threat hunters fail to find anything, the hunt is nevertheless a worthwhile endeavour, as Andreas Hunkeler emphasises: “It gives us a high level of certainty that we have avoided a certain attack pattern.” Threat hunting therefore lets you “take the temperature” of your own infrastructure.
And, according to Andreas Hunkeler, sometimes the cyber hunters come across surprising finds. “Once when we were threat hunting we came across a simulated attack that was being carried out by our own Red Team – we had no idea they were doing it.”
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| 3'000 Products | 100 Products | -
---|---|---|---
Optimised for mobile devices and search engines
| Stand-alone mobile website
| Stand-alone mobile website
| Standard optimisation
Your own email adress
(i.e. info@mycompany.ch) | UnlimitedFor business customers, use of the Webhosting service is intended for normal business customer use only; for residential customers, use of the service is intended for normal residential customer use only. Use of the Webhosting service for data storage does not fall within normal use for business or residential customers. Should there be indications that the customer is using the service for the purpose of storing extensive data, Swisscom reserves the right to curtail or restrict the service provision at any time, to terminate the contract or to take other appropriate action. Furthermore, the customer is not authorised to make the services purchased available to third parties (either for free or for a charge). | 10 | 10
My own email address (z.B. my company.ch)Annual fees for a domain (internet address): CHF 15.–/year for .ch and .li domains; CHF 25.–/year for .de / .it / .fr / .com / .net / .info / .biz / .org / .mobi domains. |  |  |
Over 250 design templates
|  |  |
24/7 support |  |  |
Mobile App und API Zugang für Online-ShopNo assistance with third systems integration |  | - | -
Mobile app «My e-Shop» |  | - | -
Custom Design (Access to CSS/HTML)
|  | - | -
Swisscom myCloud integration\- Automated image gallery with myCloud
\- Simple transfer of large files via myCloud links
\- Additional data memory of at least 15 GB
|  |  |
Picture galeries with videos & social media and myCloud
|  |  |
Blog | 1'000 Posts | 100 Posts | -
LanguagesFollowing languages are freely selectable: English, French, Italian and German. | 4 | 4 | 2
SMS notifications for (contact) forms | unlimited | 500 SMS/month | 50 SMS/month
Number of pages | unlimited | unlimited | unlimited
Payments via Twint, Postfinance, credit cards and Paypal |  |  | -
* * *
#### Hosting & security
* * *
Storage space
| unlimited | 10GB | 10GBAdditional storage space of at least 15GB thanks to myCloud
---|---|---|---
Additional storage space of at least 15GB thanks to myCloudRequires a myCloud account. myCloud is free for everyone. Swisscom Vivo, inOne and NATEL® infinity customers have unlimited storage space and all others benefit from 15 GB. |  |  |
SSL certificates (HTTPS://) | Premium-SSLOne out of the following Premium Certificates can be installed: Domain Validated (RapidSSL), Organization Validated (GeoTrust True Business ID) or Extended Validated (Comodo EV SSL). |  |
Email Encryption
(end2end) |  |  |
Domain RegistrationAnnual fees for a domain (internet address): CHF 15.–/year for .ch and .li domains; CHF 25.–/year for .de / .it / .fr .com / .net / .info / .biz / .org / .mobi domains |  |  |

text: SSL certificates (HTTPS://) | Premium-SSLOne out of the following Premium Certificates can be installed: Domain Validated (RapidSSL), Organization Validated (GeoTrust True Business ID) or Extended Validated (Comodo EV SSL). |  |
Email Encryption
(end2end) |  |  |
Domain RegistrationAnnual fees for a domain (internet address): CHF 15.–/year for .ch and .li domains; CHF 25.–/year for .de / .it / .fr .com / .net / .info / .biz / .org / .mobi domains |  |  |
Domain TransferAnnual fees for a domain (internet address): CHF 15.–/year for .ch and .li domains; CHF 25.–/year for .de / .it / .fr .com / .net / .info / .biz / .org / .mobi domains |  |  |
Number of pointer domains
| unlimited | unlimited | unlimited
Full self service domain management including WhoIS contact information, name servers and more
|  |  |
Server location | Switzerland | Switzerland | Switzerland
Server availability
| 99.9% | 99.9% | 99.9%
State-of-the-art DDoS prevention
|  |  |
Inbound and outbound Anti-virus filterYour email accounts are protected by a spam & virus filter.
|  |  |
System protection with state-of-the art firewall systems.
|  |  |
* * *
#### E-Mail
* * *
Email storage | unlimitedFor business customers, use of the Webhosting service is intended for normal business customer use only; for residential customers, use of the service is intended for normal residential customer use only. Use of the Webhosting service for data storage does not fall within normal use for business or residential customers. Should there be indications that the customer is using the service for the purpose of storing extensive data, Swisscom reserves the right to curtail or restrict the service provision at any time, to terminate the contract or to take other appropriate action. Furthermore, the customer is not authorised to make the services purchased available to third parties (either for free or for a charge). | 10 GB | 10 GB
---|---|---|---
Number of email accounts
(25 GB each) | unlimitedFor business customers, use of the Webhosting service is intended for normal business customer use only; for residential customers, use of the service is intended for normal residential customer use only. Use of the Webhosting service for data storage does not fall within normal use for business or residential customers. Should there be indications that the customer is using the service for the purpose of storing extensive data, Swisscom reserves the right to curtail or restrict the service provision at any time, to terminate the contract or to take other appropriate action. Furthermore, the customer is not authorised to make the services purchased available to third parties (either for free or for a charge). | 10 | 10
Administration account for email management (CP)
|  |  |
Domain alias (email addresses)
|  |  |
Email forwarding
|  |  |
Out of office messages (automatic reply)
|  |  |
Email Encryption
(end2end) |  |  |
Secured Webmail
|  |  |
nbound and outbound Spam scanner/filter
|  |  |
Inbound and outbound Virus scanner/filter
|  |  |
Catch-all mail function
|  |  |
IMAP/IMAPS/SMTP/SMTPS/POP & POPS |  |  |
Editing of MX entries
|  |  |
* * *
#### Costs
* * *
Costs per month
| CHF 64.9 / month | CHF 29.9 / month | CHF 14.9 / month
---|---|---|---
Set-up fees
| free of charge | free of charge | free of charge

text: |  |  |
Domain alias (email addresses)
|  |  |
Email forwarding
|  |  |
Out of office messages (automatic reply)
|  |  |
Email Encryption
(end2end) |  |  |
Secured Webmail
|  |  |
nbound and outbound Spam scanner/filter
|  |  |
Inbound and outbound Virus scanner/filter
|  |  |
Catch-all mail function
|  |  |
IMAP/IMAPS/SMTP/SMTPS/POP & POPS |  |  |
Editing of MX entries
|  |  |
* * *
#### Costs
* * *
Costs per month
| CHF 64.9 / month | CHF 29.9 / month | CHF 14.9 / month
---|---|---|---
Set-up fees
| free of charge | free of charge | free of charge
Domain (Internet address)Annual fees for a domain (internet address): CHF 15/year for .ch and .li domains; CHF 25/year for .com / .net / .info / .biz / .org / .mobi domains. | from CHF 15.- / year | from CHF 15.- / year | from CHF 15.- / year
* * *
#### Design functions
* * *
Customisable design templates
|  |  |
---|---|---|---
Templates for specific page types (e.g. FAQ or job pages)
|  |  |
Custom Design (Access to CSS/HTML) |  | - | -
Add pictures |  |  |
Automated image gallery with myCloudRequires a myCloud account. myCloud is free for everyone. Swisscom Vivo, inOne and NATEL® infinity customers have unlimited storage space and all others benefit from 15 GB. |  |  |
Add and edit text
|  |  |
Customised page structure e.g. create tabs or add columns
|  |  |
HTML widget |  |  |
Restore function
| Restore last 5 versions
| Restore last 3 versions
| Restore last version
* * *
#### Integration of social media
* * *
Facebook Like Button |  |  |
---|---|---|---
Facebook Stream |  |  |
Twitter Follow Us & Add This Button |  |  |
RSS Feeds |  |  |
Other Social Media Plugins |  |  |
Integration of the website into your company's Facebook page Integration as individual tab
|  |  | -
* * *
#### Optimisation for mobile devices
* * *
Design templates optimised for mobile devices, making sure your website also looks good on smartphones and tablets.
|  |  | -
---|---|---|---
Creation of an independent mobile website
|  |  | -
* * *
#### Widgets (useful functions)
* * *
Photo gallery
|  |  |
---|---|---|---
Slideshow |  |  |
Youtube
|  |  |
Offer files for download
|  |  |
Flash Integration |  |  |
Map of company location (Google maps)
|  |  |
Guestbook
|  |  |
QR codes |  |  |
Calculator
|  |  |
World clock
|  |  |
HTML widgets |  |  |
Contact form
|  |  |
Individual forms Creation of tailored forms (e.g. application or order forms)
|  |  |
* * *
#### Shop functions & online shop
* * *
Display opening hours
|  |  |
---|---|---|---
Display accepted payment options
|  |  |
Integrate an order form
|  |  |
Online shop |  |  | -
Number of products in the Online shop  | 3'000 | 100 | -
Shopping basket |  |  | -
Sale via Facebook and Instagram
|  | - | -
Google Shopping Integration |  |  | -
Integration Facebook Messenger |  | - | -
Payments with Twint, Postfinance, credit cards and
Paypal |  |  | -
Mobile app «My e-Shop» |  | - | -
Multilingual |  | - | -
* * *
#### Support & consulting
* * *
Free email support & advice
|  |  |
---|---|---|---
Free telephone support & advice
|  |  |
Online help (FAQ & Video) |  |  |
* * *
* * *
* __
Special Conditions for Hosting Services
(PDF file, English)
* __
Online Privacy Statement
(PDF file, English)
* * *
* * *
FAQ
Find answers to frequently asked questions here.
Go to FAQs
Webhosting
Hosting for your website
On Swiss servers in the Swisscom Data Centre.
From CHF/ mth.
9.90
To Webhosting
myWebsite
Let us create your website at a fixed price
Are you too busy to focus on your web presence?
From CHF/ year
590.–
To myWebsite
My Website’ is a product by our subsidiary localsearch (Swisscom Directories AG)
Domain Service
I want to manage my domain myself
Please note that you can only transfer a domain in combination with web hosting.
From CHF/ mth.
15.–
To Domain Service
## Choose from over 250 design templates in a range of categories

text: Are you too busy to focus on your web presence?
From CHF/ year
590.–
To myWebsite
My Website’ is a product by our subsidiary localsearch (Swisscom Directories AG)
Domain Service
I want to manage my domain myself
Please note that you can only transfer a domain in combination with web hosting.
From CHF/ mth.
15.–
To Domain Service
## Choose from over 250 design templates in a range of categories
Are you designing a website for a hobby or for your job? It's easy to get started with a design template that suits your needs. Whether your website is for a hobby, an organisation or for a company, you will definitively find the right template from a choice of over 250 different themes.
* Template:
My restaurant
* Template:
our association
* Template:
My bakery
* Template:
My hair salon
* Template:
My art studio
* Template:
My coffeeshop
* Template:
My music blog
* * *
* * *
#### Free telephone support and advice
* Free telephone support and advice in Switzerland
* Free e-mail support and advice
* Comprehensive online help (FAQs, videos and Community)
#### Mail and hosting in Switzerland
* Secure hosting in Swisscom data centres
* Includes personal e-mail addresses and webmail
* Automatic backups
* TLS and SSL encryption (HTTPS)
#### myCloud-Integration
* Automatic publication of myCloud content to your own website
* Import myCloud galleries when designing your website
* Send large files by webmail using download links
* * *
* * *
#### Foolproof: get started straightaway without any previous experience
* Over 250 templates to choose from
* Easy-to-use “drag&drop” tool
* Beginners’ tutorials and help videos
#### SMS notification feature
* Option to receive text notification of interactions on your online form
#### Online Shop
* Secure payment thanks to SSL encryption
* Payments can be made using Paypal or credit card
* Pay quickly and securely with TWINT
* * *
* * *
* * *

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# "The trip of a lifetime."
I will retire in 2018. I was the first Regulatory Affairs Manager at Swisscom (and at PTT), I was Swisscom’s representative in international organisations and I compiled dossiers for politicians and associations.
Thomas Müller, Public Communications Manager
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Bern
* 
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%{gcr.lead}
The next generation is now taking on that mantel. Young people are our future. I have been delighted to work on their behalf in my private life: I’ve been coordinating an educational visit to the UNO in New York for the independent Order of “Odd Fellows Switzerland” for 15 years. To qualify, high-school students have to write an essay in English on a UN topic and then have an interview. The 10 best applicants – irrespective of their gender and background – are given the opportunity to experience the UN in person, an organisation working for world peace, tolerance and human rights, alongside 300 other young people from the US, Canada and Europe. What happens to these young people during that two weeks has a really profound effect on me. They don’t know each other and yet they help each other straight away and become friends, often friends for life.
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti

text: Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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* Electronic Seal
* Contact
* News
Electronic Seal Contact News
1. Blockchain
2. __
3. __ Taking out life insurance policies securely online
Securing sensitive data on the blockchain
# SafeSide revolutionises the process of taking out life insurance
The SafeSide start-up is a platform that not only provides information about life insurance, but also offers a way to quickly and easily take out a policy online. Founder Michael Klien explains the idea behind this new service in Switzerland and why SafeSide chose Swisscom’s blockchain-based electronic seal.
Anja Piegai, Marketing Lead
20 December 2021
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Taking out life insurance policies online is still unheard of in Switzerland. Who would want to send sensitive, personal information – including health data – so casually through the internet? Until now, applications had to be filled out and submitted on paper in a lengthy process. But SafeSide has now brought this process into the 21st century, making the process digital using blockchain technology and Swisscom’s electronic seal.
In an interview with Swisscom, cofounder of SafeSide Michael Klien explains the idea behind this new type of service and the advantages it provides to customers.
What are the aims of SafeSide and what is your vision?
SafeSide aims to bring the entire life insurance process into the digital 21st century. I had the idea when my wife and I were expecting our first child and we considered taking out a pure life insurance policy (term life insurance) in order to provide financial security for our young family. We wanted to do this online without having to go through a session facilitator.
But that wasn’t an option. The whole process, from the application to the customer experience, is outdated and complex in Switzerland.
Thanks to SafeSide, the entire application process could be digitalised within a very short period of time, providing a great customer experience. Information is communicated transparently, showing customers the advantages of pure life insurance over other forms of risk protection. Our innovative Zurich-based start-up develops products for its customers on an ongoing basis using state-of-the-art technologies.
Which customer requirements do you currently cover?
We give our customers the opportunity to easily provide their loved ones with financial security. Everyone can obtain comprehensive information on the topic of financial security, calculate their protection needs and take out insurance directly on our platform. When we talk with our existing customers, they repeatedly praise the simplicity and transparency of our application process. The platform is designed so that in 90% of cases, customers can take out an insurance policy themselves without having to talk to an intermediary. This is fantastic progress for insurance customers.
What advantages does the new solution provide for customers?

text: What advantages does the new solution provide for customers?
For the first time in Switzerland, SafeSide customers will have the option to have their policy anchored as a hash value on the Swisscom blockchain. This will allow customers to store different information – such as changes to beneficiaries – as metadata encrypted off-chain, and the associated hash can additionally be anchored to the blockchain for verification. The advantage of this is that it absolutely ensures that changes are clearly documented, avoiding any disputes regarding possible benefits.
«Our clients are the first in Switzerland to benefit from the revolutionary blockchain technology.»
We think there is a lot of potential in this technology, especially in life insurance, and expect it to play a more important role in the future.
How do you ensure that the process of taking out life insurance digitally is secure?
We currently use standard banking encryption technologies. We work with established partners to monitor and guarantee security, especially for our customers’ health data. This is done via 24-hour monitoring using various technologies and tools. We see an important opportunity here with Swisscom’s electronic seal solution.
How did the collaboration with the Swisscom blockchain come about?
In Switzerland, Swisscom is known for its comprehensive technological range of products and, as such, it provides a wide range of partnership opportunities. We first got in contact with Swisscom via the mobile payment system, an area in which Swisscom is a clear leader. This resulted in beneficial communication between the two companies, which has now led to us using the electronic seal solution. We see an opportunity here to collaborate further and are already looking into concrete solutions.
How do you convince life insurers to join your platform?
Basler Versicherung was the first insurer we were able to convince to join our platform. The collaboration came about as a result of our participation in the F10 incubator and accelerator programme in Zurich. The fact that we were able to build a sleek and user-friendly platform that enables customers to buy pure life insurance digitally without a signature made other insurers take notice. Now we can boast that it’s no longer so much a matter of persuasion, but of a mutual and genuine interest in collaboration. Insurers are won over by our proven ability to implement innovative ideas in a customer-oriented manner. We can learn from insurers and insurers can learn from us.
Are there any similar platforms in Switzerland already?

text: Are there any similar platforms in Switzerland already?
In the life insurance sector, we are the first and only platform in Switzerland that allows customers to choose between different providers and to conclude contracts digitally. SafeSide is the only company that transparently breaks down multiple life insurance policies for customers to compare. Customers can therefore get a good idea of the individual insurance options and make a decision for themselves. This all makes us unique on the Swiss market. It’s also important to note that we are an independent company – in other words, SafeSide is not financed by an insurer. This means we’re able to create the best possible experience for our customers.
## SafeSide
SafeSide is revolutionising the way life insurance policies are concluded in Switzerland. The platform provides transparent information written in easy-to-understand language for an insurance product that is often mistakenly seen as complex. SafeSide provides a much-needed modernisation of the life insurance market by leveraging modern technology in a user-friendly way. Customers can use the platform to take out an insurance product themselves and provide their loved ones with financial security.
Learn more
Electronic Seal
Die Blockchain-basierte eletronische Signatur für Dokumente.
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## Contact us
### Address
Swisscom Blockchain
Konradstrasse 12
8005 Zurich
Go to the contact form
## About Michael Klien
After working for more than 20 years as a financial analyst at renowned banks in Switzerland and abroad with a focus on insurance companies, Michael Klien founded SafeSide together with Georg Liechtenstein in 2018. Michael Klien holds a degree in philosophy and economics from the London School of Economics and is the father of two children.

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# Demo request eAlarm
**Please add and configure the hidden fields**
This "hidden fields" injects the meta data from different sources(dataprovider) into the fields of eloqua forms.
Set the "Default Value" for example to: ${data.topic_m}
This is Eloqua Landingpage 632
* Required fields.
You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy
* * *

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* * *
###  Success Story of Planzer Transport AG
> * * *
>
> ##  «Swisscom was there at the right time with the right offering.»
Peter Hagen ,
Head of IT and member of the Board of Directors, Planzer Transport AG
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#  MRP data now bang on target
* * *
Increases in operational efficiency and transparency for customers were Planzer’s aims in equipping over 1000 vehicles with mobile terminals. Thanks to an end-to-end solution from Swisscom, data now flows reliably between corporate servers and vehicles.
* * *
* * *
###  The initial situation: how does data reach the road?
Planzer has had an IPSS network for several years now. And it develops its own haulage and logistics software – a key element in its corporate strategy. The previous system of transmitting data to drivers via phone and paper forms was becoming outdated in view of the new technology now available. By installing state-of-the-art mobile terminals in its vehicles and integrating them into its corporate network and software, Planzer wants to provide its customers with a better service, improve the quality and efficiency of its services and reduce costs.
* * *
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###  The solution: mobility means that your MRP data reaches every destination
Swisscom developed a convincing end-to-end solution in record time. The acceptance report was signed just two months after kick-off. Swisscom installed Corporate Network Access (CNA) between the mobile on-board equipment and the corporate network using LAN-I over IPSS. The company’s servers communicate with the mobile terminals in real time via CNA – regardless of their location. Planzer drivers receive detailed job information, acknowledge receipt of this, and both headquarters and customers are kept informed of the status of transmissions at all times.
* * *
* * *
###  The customer benefits: things are moving much better
Thanks to the CNA solution, the process of dispatching and collecting deliveries is now much more efficient. The seamless transmission of data has overcome several problem areas experienced in the previous system. It enables material requirements planning to take place even more accurately, which also leads to optimum vehicle utilization, generating both economic and ecological added value. Planzer now offers its customers a superior track&trace service, thereby profiling it-self as an innovative partner. According to Peter Hagen, Planzer is positively surprised by the high service availability – especially in outlying regions. What’s more, Swisscom provides Planzer with everything from a single source, from people who are familiar with Planzer’s working methods.
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##  These products are used by Planzer
* * *
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text: Event campaigns
* 10-day free trail
* 10-day free trail
Arrange a demo
# Create and send event
invitations easily
Promote your event and send all event communication directly with Zoon thanks to the integrated email and SMS feature.
10-day free trial
## Personalise event communication along the event journey.
###  Ease of use with drag and drop
###  Automatic recipients according to guest status
###  Individual branding integration
## Manage contacts
Import your audience data using Excel or from existing user profiles. Flexible define the personal information required for recipients.
* Import contacts from Excel or user profiles
* Access existing profile data
* Manage recipients in audiences
## Create e-mail and SMS campaigns
Design campaigns in your own branding with flexible customisation options. Integrate call-to-action via drag-and-drop and activate personal event URLs for personal communication with your target group. Schedule e-mail and SMS campaigns automatically along the event journey.
* Design e-mails and SMS flexibly
* Select automated recipient groups
* Schedule campaigns automatically
## Analyse campaigns
Analyse campaigns Analyse the success of your campaigns with opening and conversion rates. Improve your communication through evaluation along the event journey.
* Measure opening rates
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* Determine the effectiveness of your event campaigns
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## Your contact person
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Fast load times despite high
content volume
Today’s website visitors have high expectations and little patience. Long load times therefore inevitably lead to low customer satisfaction. CDN-based media delivery solutions ensure that live video can reach a huge audience based on a highly scalable and stable distributed delivery platform. They also reduce load times and increase the performance of your web content.
Attack support
## Reliably faster and more secure
The use of a content delivery network (CDN) makes the transmission of large amounts of data and streams faster, more secure and more stable than conventional Internet connections. Swisscom Managed Services offers content delivery networks as a comprehensive service from a single source for international companies based in Switzerland. Swisscom works with the best providers worldwide and is a trusted partner for consulting, design, licensing, integration and support.
## Advantages of a CDN solution
from Swisscom
### Speed
Long load times are toxic for your business. With a CDN, you can leverage edge computing to accelerate the performance of your web application near end users and reduce unnecessary access to your infrastructure and databases.
### Stability
A CDN gives you a remote, real-time overview of all user and endpoint activity, allowing you to respond to critical events at lightning speed and comprehensively protect your business. With the CDN absorbing peak loads, you can easily plan and budget for IT infrastructure scaling as required.
### Large data volumes
With a CDN server platform, you can serve your customer base during peak periods without expanding your infrastructure.
## What we offer
### Increased performance
Using a CDN to deliver websites and apps reduces load times, increases availability and keeps infrastructure costs down. Faster load times increase user dwell time and overall conversion rate by up to 20%.
### Image optimisation
Advanced features such as image optimisation reduce manual work and complexity.
### Useful insights
Large volumes of data enable continuous monitoring and optimisation.
### Individual solution
With Swisscom Managed Services as a strategic partner, customers receive expert advice and custom solutions for cloud security, multi-CDN strategies and individually tailored concepts at attractive conditions.
## Your benefits
### Time is money
Users are becoming ever more impatient and quickly abandon slow pages. Long load times are also detrimental to SEO. CDN solutions allow you to maximise performance without constantly optimising your pages.
### Captivating media experiences
Most cloud infrastructure is not capable of delivering high-quality media globally. Users today expect crystal clear video streaming and close to zero waiting times. Swisscom’s CDN solution is the answer.
### Live communication
Redundant, error-optimised routing ensures the interference-free transmission of live video to every corner of the globe.
### Corporate video
Video is a mega trend in corporate communications. Companies rely on powerful CDN services to deliver videos on different devices.
## Our partners
## Your contact person
Basilio Carnuccio
Sales Manager
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Tel.+41-58-223 26 69
Contact expert

text: ## Mail Security – protection against phishing and spam
#  Phishing and spam protection for your SME
Every month, we at Swisscom log more than 3,000 phishing attacks against our customers. SMEs are the target of more than 43% of all cyberattacks worldwide. Despite this, SMEs are often poorly protected against spam and phishing. Mail Security from Swisscom can resolve this by automatically blocking phishing and spam e-mails, protecting your IT infrastructure effectively at all times.
###  Real-time threat monitoring for SMEs
The cloud solution for e-mail traffic validation and management works with most mail servers and guarantees the highest reliability and best detection rates thanks to comprehensive risk analysis and real-time threat monitoring. E-mails containing malware and fraudulent links are blocked reliably before they can even reach the target mailbox. With minute-by-minute updates and cloud-based, multi-layer filtering, your SME is always up to date with the latest security standard and protected from e-mail-based cyberattacks.
###  Your benefits
* Complete protection: multi-layer scanning, filtering and sandboxing for reliable threat detection
* Cost efficient: cloud solution without hardware or software installation, with a usage price per mailbox
* Data storage: secure operation in geo-redundant, ISO-certified data centers
##  Highest security
With Mail Security, SMEs have access to the same security technologies as major corporations. The e-mail traffic in your SME is thus effectively protected from spam, viruses, malware and unwanted content.
##  Simple integration
Protect your employees and infrastructure from malicious e-mails and malware with easy setup, automated threat detection and continuous updates.
##  Free trial to get you started
Put Mail Security to the test free of charge for 3 months and experience the simple integration, use and reliable e-mail traffic protection for yourself at your leisure.
###  Your path to Mail Security
Required
####  inOne SME office
Before taking advantage of Mail Security, you must have inOne SME office.
Discover inOne SME office
Mail Security
####  Secure e-mail traffic
Communicate securely with complete peace of mind by choosing the Mail Security option to protect all your future e-mail traffic.
No minimum contractual term, monthly cancellation option.
CHF 10.–
**Price per month for up to 3 e-mail addresses**
Each additional e-mail address costs CHF 2.–
_​_ First three months free for up to 3 e-mail addresses.*
Log in and order
Factsheet Mail Security
###  Any questions?
Telephone number 0800 055 055
Monday to Friday 8 am–5.30 pm
Write to us.
###  How Mail Security supports your day-to-day work
#### Block malware
Cyberattacks via communication channels
#### The challenge
Users receive e-mail links to a malware-infected website. Or e-mails may come with attachments that install malware programs on devices or infect the infrastructure.
#### The solution

text: Log in and order
Factsheet Mail Security
###  Any questions?
Telephone number 0800 055 055
Monday to Friday 8 am–5.30 pm
Write to us.
###  How Mail Security supports your day-to-day work
#### Block malware
Cyberattacks via communication channels
#### The challenge
Users receive e-mail links to a malware-infected website. Or e-mails may come with attachments that install malware programs on devices or infect the infrastructure.
#### The solution
All e-mail traffic is diverted via Swisscom’s Security Cloud. The security systems there detect threats and prevent malware from being installed on the end device and infecting the infrastructure. E-mails with malicious content are detected and blocked to prevent them ever arriving in the inbox.
#### Gain time
Reliably detect cyber threats
#### The challenge
It’s not always easy to keep track of the daily influx of e-mails and identify individual threats and how to deal with them.
#### The solution
The automatic e-mail traffic check in the Swisscom Cloud ensures that only e-mails verified as secure are forwarded to the inbox. Users thus have greater peace of mind and more time to focus on their core tasks.
#### Minimise risks
Employees as a gateway for cyberattacks
#### The challenge
It is often employees who make successful cyberattacks possible in the first place – whether due to ignorance or carelessness. People often do not even realise that they have been deceived.
#### The solution
Upstream filtering of e-mail traffic in the cloud significantly reduces risks and prevents malicious e-mail content from even reaching employees, where it can cause damage.
###  FAQ
#### What protection does Mail Security offer?
Mail Security provides protection against concealed malware in e-mail attachments and malicious links and QR codes to fake websites that stealthily install malware on a user’s end device.
#### How does Mail Security differ from regular virus protection?
Mail Security is not virus protection – it protects a device’s e-mail traffic and prevents it being infected by malware. Mail Security is not effective if a device is infected with a virus via a USB stick for instance.
#### How can I get this product option and how exactly does the service work?
For existing inOneSME Office customers, Mail Security can be ordered from the MySwisscomBusiness portal. Once you enter your e-mail domain, all e-mail addresses belonging to the domain are protected. Incoming e-mails are checked for suspicious content in the Swisscom Cloud. If a potential threat is detected, you will receive a notification and the e-mail will be filtered out to prevent your devices becoming infected.
#### Is it possible to protect only individual e-mail addresses?
No, Mail Security always includes the entire domain and all associated addresses. The customer determines the number of e-mail addresses through its respective hosting provider.
#### How much does Mail Security cost?

text: #### Is it possible to protect only individual e-mail addresses?
No, Mail Security always includes the entire domain and all associated addresses. The customer determines the number of e-mail addresses through its respective hosting provider.
#### How much does Mail Security cost?
There is a one-time initial setup fee of CHF 15.00 per domain. After that, Mail Security costs CHF 10.00 per month for three e-mail addresses (basic charge). The basic charge for the first 3 months is free.
#### Can I scale the product up and down as required?
No, the customer has no influence on the number. The number of mailboxes depends on the number of e-mail addresses associated with the domain.
#### When can I cancel Mail Security?
The services can be terminated by either party at any time. There is no minimum contract period for Mail Security.
#### How is Mail Security charged?
With Mail Security, mail addresses exceeding the basic package (i.e. more than 3 mail addresses) are charged for an entire month. The cut-off date is the 27th of the month. The highest number of email addresses of the month of a domain is charged on the cut-off date.
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Call us
* 0800 055 055 (free)
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Contact us in writing
Go to contact form
#### * Offer conditions
Customers with a new Secure Internet Traffic connection save the fee of CHF 10.–/mo. for 3 e-mail addresses for the first 3 months. All you need is a new or existing inOne SME office subscription. For each additional e-mail address in a domain, CHF 2.–/mo. will be charged from the start of the contract. Mail Security cannot be used to protect specific individual e-mail addresses within the same domain. After the first 3 months, Mail Security costs CHF 10.-/mo. for up to 3 e-mail addresses; each additional e-mail address in the domain costs CHF 2.–/mo. There is a one-off installation cost of CHF 15.–. The subscription can be cancelled at any time to the end of the month.

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text: #  From inOne to blue: how your subscription is changing
The overview shows how your existing Swisscom subscription will change with the move to blue on 23 May and which subscriptions you can continue to use without any changes.
## The following subscriptions will be adjusted on 23 May:
###  Mobile M – 5x faster surfing
inOne mobile go will change to blue Mobile M
* 1 Gbit/s mobile Internet instead of 200 Mbit/s
* All other services will remain the same
* 79.90/mth instead of 80.00/mth
## Your existing subscription is not listed?
The following subscriptions will remain unchanged following the move to blue. You can continue to use these subscriptions or, from 23 May, opt to switch to a new blue subscription.
#### Show subscriptions
* inOne mobile premium/basic/young
* Swiss mobile light plus/young
* inOne mobile prepaid
* Swiss mobile flat
* Swiss flat young
* inOne mobile go young

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Sergio Jimenez Otero
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# Sergio Jimenez-Otero
## Senior Data & Analytics Consultant
Swisscom AG
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## More articles by Sergio
Artificial Intelligence
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Data Science
Big Data Analytics: Upgrading a Data Lake
Sergio Jimenez-Otero
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Sergio Jimenez-Otero
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text: ## Yapeal
#  Fast connection to Swiss payment infrastructure
Daniel Capraro, CPO Yapeal
###  The story in a nutshell:
In about three months, Swisscom was able to plan and implement the Financial Messaging Service Bureaus (FMSB) for the payment solution of Yapeal.
Neobank Yapeal went live with its offer in early July, 2020. Its customers can open an account via an app within five minutes – which can be used for shopping after just 30 minutes. The start-up relies on the expertise of Swisscom for its connection to the Swiss payment transactions infrastructure.
##  About Yapeal
* Industry: Banks
* Number of employees: 24
##  The project with Swisscom
* Fast time-to-market
* Start-up environment
* Financial Messaging Service Bureau (FMSB)
###  Yapeal successfully uses this Swisscom product
##  Financial Messaging Service Bureau
Solution for financial and payment transactions; from Switzerland for Switzerland. Fault-tolerant operation.
Go to product
###  A start-up gets going
"Straight forward": This is how Daniel Capraro, CPO at Yapeal, summarises the strategy of his company. And in fact, the company really has got its foot to the floor. As the first Swiss company with a FinTech license, Yapeal was looking for a certified provider for its payment solution, which could keep up with the fast pace of a start-up and fulfil its special requirements.
"We built our architecture ourselves from A to Z," says Daniel Capraro, "and that does present a partner with a number of challenges. We expected a technology setup that works reliably with no functionality issues, the right features and an attractive price. What's more, we wanted a renowned provider that would also help us improve our image."
###  Fail-safe and efficient solution
From initial planning to commissioning in around three months: The Swisscom experts didn't waste any time during the setup of the Financial Messaging Service Bureau (FMSB). "They were real pros right from the very beginning," remembers Daniel Capraro.
"We received great support during every stage of the project. Swisscom's task was certainly more difficult than with a traditional bank, as our system is completely new. With regard to operation, the solution stands out thanks to its outstanding stability and performance. And it's simple, too: A few minutes of training are enough to get the employees off the mark." When asked about Yapeal's ambitious time-to-market, Daniel Capraro says: "Swisscom is the right partner for this."
“Ambitious Time-to-Market? Swisscom is the right partner for you.”
Daniel Capraro CPO, Yapeal
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text: Award-winning Netflix series, movies, documentaries and much more.
* On all your devices including Swisscom Box 21, Smart TVs, laptops, smartphones and tablets
* No advertising
* Create profiles for kids
* Download series and watch offline
* Cancel at any time
## Pay Netflix via your Swisscom bill?
Are you ready for the latest streaming highlights? With the smart payment method Swisscom Pay, you can pay for your Netflix subscription conveniently via your Swisscom bill.
More about Swisscom Pay
##  What you need to know about the offer
#### Where can I watch Netflix?
Netflix is available on many internet-connected devices, such as smart TVs, computers, set-top boxes, gaming consoles, smartphones, and tablets. For a full list, visit devices.netflix.com(opens in new tab).
#### How do I manage my Netflix membership?
You can manage your Netflix account details at netflix.com/Account , including:
* Access Netflix paid-through date
* Change Netflix plan
* Set Parental Controls
* Adjust subtitle settings
* Update Netflix credentials
* Change Netflix language settings
* Manage Netflix profiles
* Manage playback settings
For support or more information on Netflix features, visit help.netflix.com(opens in new tab).
#### How can I change my Netflix plan?
To change your streaming plan, sign in to Netflix.com(opens in new tab) and visit your Account page. Then select Change Plan to view and select available plans.
#### How does Netflix charge my account?
Netflix is a pre-paid monthly service and will charge you every month on the date you signed up. Monthly charges are billed at the beginning of your billing cycle and may take a few days to appear on your account.
#### How can I contact Netflix customer support?
Visit help.netflix.com(opens in new tab) for assistance and contact options.

text: ## Enterprise SIP for your private branch exchange (PBX)
#  Enterprise SIP for your private branch exchange (PBX)
Every company today relies on fail-safe voice, data and video communication of the highest quality. Enterprise SIP is the foundation for your VoIP infrastructure at all of your Switzerland-based sites while Enterprise SIP Cloud is your solution for cloud-based PBX systems anywhere.
###  Simple and fail-safe thanks to Swisscom SIP trunk
Enterprise SIP connects your on-premise or cloud-based PBX system to Swisscom’s IP telephony network, offering the highest voice quality, reliability and flexibility in both versions. We use the standard Session Initiation Protocol (SIP) to set up, manage and terminate communication sessions. The unified IP communication network for voice, data and video simplifies planning, deployment and operation and reduces costs. Enterprise SIP offers extensive basic telephone services and many helpful options such as flexible routing for emergency calls.
####  What’s in it for you
* Highly available and redundant connection of your PBX to the telephone network
* Security and flexibility for your private branch exchange – on premise or in the cloud
* Lower costs thanks to a shared infrastructure
###  Your benefits
* Connection to the Public Switched Telephone Network via secure Swisscom connections
* Scalable connection of simple to highly complex PBX constellations
* Combines on-premise and cloud-based PBX for cloud transformation
###  When is it the right solution?
Despite the widespread use of the Internet, e-mail and online shopping, many Swiss companies continue to attach great importance to telephone-based customer contact. Which is why a fixed network number, high availability and first-class voice quality as well as fast call setup are essential. Enterprise SIP guarantees all this and more.
Thanks to Enterprise SIP, your customers benefit from crystal-clear voice communication. The integrated mechanisms protect your customer account from misuse and your phone numbers from reputation-damaging spoofing. What’s more, you can flexibly configure your SIP trunk yourself in the online portal.
###  Why Swisscom?
* Available: our stable network guarantees voice quality and availability of your lines
* **Secure:** continuous system monitoring protects you from fraud
* Intuitive: straightforward service management in the Swisscom online portal
###  The first step
##  Request a consultation
Reduce costs and improve security and voice quality with the ideal telephony solution for your company.
Request quotation
####  Downloads
* Factsheet Enterprise SIP
* Factsheet Enterprise SIP Cloud
* Compatibility List for PBX
###  About our solutions
Enterprise SIP connects your on-premise private branch exchange to the Public Switched Telephone Network. Numerous options allow configurations with maximum availability, stability and security. The solution comes with integrated call forwarding scenarios as well as emergency number routing.
If you already work with a Microsoft Teams-based cloud private branch exchange or would like to replace your existing on-premise system with it, Enterprise SIP Cloud is the option for you. This allows you to combine telephony with the full collaboration features of MS Teams.
###  Options in detail

text: If you already work with a Microsoft Teams-based cloud private branch exchange or would like to replace your existing on-premise system with it, Enterprise SIP Cloud is the option for you. This allows you to combine telephony with the full collaboration features of MS Teams.
###  Options in detail
In the hustle and bustle of everyday life or in critical situations, it is often the minor details that determine whether or not your company and your customers are satisfied with the telephony solution. With Enterprise SIP, Swisscom has got you covered.
#### Call forwarding scenarios and API
Inbound calls can be forwarded to any defined telephone number. Your customers enjoy shorter waiting times while your business benefits from greater availability. Calls are forwarded within the core network and not only in the voice system at the customer site. So calls are not lost, even if the voice system fails.
Your benefits
* Simple configuration of call forwarding via My Swisscom Business
* Call forwarding can be activated manually, automatically or via API
* Factsheet API(opens in new tab)
#### Dynamic emergency number routing
Emergency calls are forwarded from your private branch exchange to the nearest emergency call centre according to the location information of the emergency call function (E112 standard).
Your benefits
* Straightforward maintenance of location information
* Emergency calls are routed to the correct operations centre even with nomadic use
* Factsheet dynamic emergency number routing(opens in new tab)
#### Anti-Spoofing
Spoofing has also become common in telephony. Callers transmit a telephone number (caller ID or A number) for which they have no usage rights. For example, as the caller ID, callers use a Swiss number that is assigned to an end customer (police, hotline, company number, etc.) or that has not yet been assigned. Both are clear cases of misuse.
Spoofing poses a danger because the callers are assuming a false identity and the calls are answered because of the deception. The callers often have fraudulent intentions. It is also possible that customers whose phone number has been misused could receive annoying call backs despite not being responsible for the original call. A company or authority’s reputation could be damaged by this.
The Anti-Spoofing option for Enterprise SIP allows organisations to protect their phone numbers. To do this, they configure the option for each number block individually in the Enterprise SIP application in My Swisscom Business, directly within the Swisscom network. The option is configured for entire number blocks rather than individual numbers.
Your benefits
* Swisscom detects misuse of your telephone numbers on your behalf
* Protect entire number blocks
* Activation/deactivation via My Swisscom Business
* Factsheet Anti-Spoofing(opens in new tab)
#### Redundancy options
There are different availability options that can be selected, depending on customer requirements:
* Monthly availability of up to 99.9%
* Multi server (1 PBX, multiple servers)
* Multiple service access points (geographically dispersed PBX)
* Multi PBX (multiple PBX at one site)
Your benefits
* Availability can be adjusted to suit your needs

text: * Protect entire number blocks
* Activation/deactivation via My Swisscom Business
* Factsheet Anti-Spoofing(opens in new tab)
#### Redundancy options
There are different availability options that can be selected, depending on customer requirements:
* Monthly availability of up to 99.9%
* Multi server (1 PBX, multiple servers)
* Multiple service access points (geographically dispersed PBX)
* Multi PBX (multiple PBX at one site)
Your benefits
* Availability can be adjusted to suit your needs
* Combining the options allows you to cater to individual requirements
* Factsheet redundancy options(opens in new tab)
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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## Reference, SAP blog
#  Better Business-to-Employee Experience with SAP Fiori
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Here, Jochen Kranzdorf, solution architect for SAP Fiori and head of Web User Interfaces at Swisscom Enterprise Customers, discusses how SAP Fiori is helping the company transform its internal employee portal into a modern and on-the-go user experience.
Text: Andrea Weisgluss , 7 august 2019, first published on the SAP Blog in june 2019
####  Your team recently rolled out a new internal employee portal featuring the SAP Fiori launchpad and more than 50 new SAP Fiori apps. How did this project come about?
The Human Resources department at Swisscom wanted to simplify and modernize the employee experience. Our previous internal portal was built for desktop and hosted around 250 links. Navigating the portal could be quite time consuming and difficult to do from a mobile phone. We were also facing more pressing problems with some of the tools that we used for time recording or for travel expense management. We saw the urgency in addressing these issues, and our project to revamp the entire employee portal and build mobile apps grew from there.
### Improved user experience: Swisscom develops mobile apps for employees
####  Why was it important for Swisscom to invest in the employee user experience (UX)?
At Swisscom, we have a strong UX mindset when it comes to our customers, and we wanted to carry this over to our employees so we could improve our internal operations.
One sales employee we interviewed during our research phase framed the risk of poor UX in business-to-employee (B2E) quite well. Something as simple as time recording could be cumbersome, time consuming, and sometimes not at all possible while on-the-go. We can easily address these issues by equipping employees with software that they are happy to use and that fits their on-the-go lifestyles. This was the core of the business case for us. It’s not about quick wins.
For me, the most efficiency is won at the intersection between humans and computers —where errors and misunderstandings exist, and where time is most often wasted. If we can reduce these negative experiences, we have done a good job.
### Mobile First in app development
SAP Fiori app for time recording was built by Kranzdorf’s team. Building for mobile first is a great way to focus on the information and functions that are most important for your users.
####  What drew you and your team to SAP Fiori?

text: ### Mobile First in app development
SAP Fiori app for time recording was built by Kranzdorf’s team. Building for mobile first is a great way to focus on the information and functions that are most important for your users.
####  What drew you and your team to SAP Fiori?
The SAP Fiori design concept focuses on simple, mobile-first experiences. This was a critical aspect for us. We found the design system easy to use, as many things were available out-of-the-box, and we didn’t necessarily need to add designers to our team. Instead, we included architects focused on requirements engineering and human-centered design facilitators supporting us early in the design thinking phases. The user interfaces (UIs) were built directly by our developers, who relied on iterative feedback loops from end users.
Designing and developing with SAP Fiori was very simple. I appreciated the fact that all SAPUI5 controls were consistent, that I could drag and drop the different controls directly into the SAP Web IDE layout editor and work iteratively using user feedback. We could have designed our own layouts, but this proved unnecessary as it would not have produced a better UX than what was provided by the existing frameworks.
### Design guidelines for SAP Fiori: Simple UX
Throughout the design process, our developers got to know the SAP Fiori design guidelines very closely and were able to use them independently early on thanks to the quick onboarding. Although they came from an ABAP background, they were very interested in learning HTML5 and JavaScript. Once they got familiar with SAP Fiori and saw the possibilities to really transform the employee experience, their willingness to learn and create only grew from there. Within a year, we were able to roll out more than 50 SAP Fiori apps that our team developed end to end.
The SAP Fiori launchpad for Swisscom employees went live a year after the project kickoff, with more than 50 SAP Fiori apps for HR ESS/MSS built end-to-end by Swisscom’s team of SAP developers.
The launchpad for Swisscom employees went live a year after the project kickoff, with over 50 apps built end-to-end by Swisscom’s team of SAP developers.
####  How did Swisscom employees react to these changes?
We received two types of feedback: those who were excited about the changes and immediately sang the praises of SAP Fiori, and those who would curtly say “this and that function or app is missing.” Quite often we were able to solve those specific problems by coming up with a solution using SAP GUI for HTML and Web Dynpro for ABAP.
In the end, the overall feedback was overwhelmingly positive, and we owe this to the fact that we used a human-centered design approach, involving our users in essentially every step of the project.
####  What surprised you the most about this project?

text: In the end, the overall feedback was overwhelmingly positive, and we owe this to the fact that we used a human-centered design approach, involving our users in essentially every step of the project.
####  What surprised you the most about this project?
How quickly employees adapted to SAP Fiori once the portal migration was completed. Soon after the migration, word spread across the company and employees from warehouse management requested that their use cases also become “Fiori-tized.” This isn’t yet within our scope, but it speaks to the success of the SAP Fiori brand adoption among our workers. People are excited about it! To them, SAP Fiori is hip and innovative, and for us it’s been exciting to have built apps that spark joy and get our employees excited about their work.
####  What’s next for the Swisscom B2E experience?
We have many requests coming in to build further apps. We’ve had to grow our team to meet this demand. So far, we’ve been building with SAP Business Suite powered by SAP HANA and our journey toward SAP S/4HANA will bring even more SAP Fiori to our employees.
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###  What Swisscom Employees Have to Say About SAP Fiori
“SAP Fiori has shown itself to be a very stable portal and there have been virtually no system outages since its deployment, which is a key priority for line managers and HR staff when it comes to initiating or managing HR Self Services.”
– Nadine Stettler, professional lead for HR Operations,
Swisscom (Switzerland) AG
“Thanks to SAP Fiori, Swisscom employees are able to initiate HR orders at any time and independently of the HR Advisory opening hours. And thanks to multi-device access, they can easily and simply be forwarded via smartphone to HR.”
– Nicole Füllemann, head of HR Operations,
Swisscom (Switzerland) AG
“We showcase our SAP Fiori developments at recruiting events to make it clear to our applicants that SAP development can be hip and innovative.”
– Andreas Gäng, head of SAP Development and Integration,
Swisscom Enterprise Customers
“During a customer visit, we discussed travel expenses and I showed the customer our productive SAP Fiori on my phone. The customer was so excited that he went on to evaluate the development of an SAP Fiori landscape for his company.”
– Marco Wahler, head of SAP Solution Architecture,
Swisscom Enterprise Customers
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#### SAP Business Technology Platform
* * *
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Integration and extension in the cloud made simple
#### SAP Business Technology Platform
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text: * * *
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Whitepaper
#### Robotic Process Automation
Standard processes in companies can be automated easily and effectively. Get to know the advantages of RPA and find out where RPA can be used.
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Integration and extension in the cloud made simple
#### SAP Business Technology Platform
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Integration and extension in the cloud made simple
#### SAP Business Technology Platform
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Efficient customer experience in the cloud
#### Added value through migration
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Efficient customer experience in the cloud
#### Added value through migration
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#  The state-of-the-art IT infrastructure from the cloud.
Mirus Software AG develops back office solutions for the hospitality, catering and tourism industries. It sources parts of its IT infrastructure from Swisscom data centres on a flexible basis.
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###  The challenge:
to find the resources required for a dynamic business.
Mirus Software organises back-office processes formore than 3,500 companies and is used as a trainingtool in leading hotel management schools. In addition,the social insurance office for the industry, Gastro-Social, with which 22,000 companies are associated,has also placed its trust in the services provided byMirus. Mirus previously made use of an Infrastructureas a Service (IaaS) solution in order to process thedata belonging to GastroSocial. “However, this did notprovide the customer, GastroSocial, with the requiredlevel of flexibility,” explained Chief Executive FabianFingerhuth. “That is why we were seeking a reasonablypriced new solution that could be easily adapted tothe GastroSocial business case.”
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###  The solution:
to increase computing power at the press of a button.
With its Dynamic Computing Services, Swisscom isable to meet the exacting requirements of Mirus withregard to capacity, flexibility and security. The companyis able to draw as much IT power as it requiresfrom secure Swisscom data centres in order to processthe GastroSocial data, without having to invest inexpensive hardware. Fabian Fingerhuth clarifies:“Whereas before we had to wait for up to three daysfor additional resources to arrive, those resources arenow available to us just ten minutes after placing ourorder. The solution provided by Swisscom saves usfrom unnecessarily purchasing additional infrastructurethat we may then never use again.” Mirus onlypays for the computing power actually used; invoicingtakes place to the nearest hour.
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###  The result:
a high degree of freedom built upon a secure foundation.
Many IT users have their doubts about cloud-basedIaaS solutions, as they are under the impression thatthey are not secure. Fabian Fingerhuth is not one ofthem: “Swisscom stores GastroSocial’s data withinSwitzerland, the backups are geo-redundant and aremonitored in a highly professional manner and thebackup tools and firewalls are always cutting edge.To date – after one and a half years – the systems havenever failed. My conclusion: The solution allows us towork more securely than with a locally-operated infrastructure.”Fabian Fingerhuth was also full of praise forthe Swisscom specialists: “Although we are a relativelysmall player, Swisscom has demonstrated a great dealof commitment and has held us in high regard. Theavailability of our contact person is exemplary!”
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#####  “Before it took three days for us to gain additional computing power. Now it takes ten minutes.”
Fabian Fingerhuth
Chief Executive at Mirus Software AG
#####  Downloads
> Mirus Software AG (PDF)
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##  These products are used by Mirus Software AG
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# COMBOX® for SME
With COMBOX®, your mobile device/telephone is always ready to take calls. Your answering machine will receive all calls that you cannot answer in person and records messages left by callers. You do not require an additional device.
Use your COMBOX® from any fixed-network or mobile phone worldwide; listen to messages and return calls at the press of a button. You can manage your COMBOX® settings easily in the Customer Center.
Manage the COMBOX® in the customer center
COMBOX® basic
COMBOX® pro
* * *
for your mobile phone
0.– / month
5.– / month
Free with all inOne SME mobile, Enterprise Mobile and other subscriptions NATEL® office, NATEL® company and NATEL® business infinity
Order
* * *
for your fixed-network phone
0.– / month
5.– / month
Free with all inOne SME office, Smart Business Connect, Enterprise Mobile and other subscriptions inOne SME office light, Swisscom Line plus and Swisscom Line basic
* * *
Functions at a glance
| COMBOX® basic | COMBOX® pro |
---|---|---|---
Memory capacity  | 20 messages à 3 minutes | 100 messages à 3 minutes | Messages can be stored permanently; messages are automatically deleted one day after you listen to them and new messages after 30 days
SMS notification | To one phone numbers | To three phone numbers | About calls received by the COMBOX®
Personal greeting – domestic | 1 | 2 | With or without your phone number announcement
Personal greeting – abroad | ✕  | 1 | With or without message storage
Personal absence notifications | ✕  | ✓  | Callers cannot leave messages
Administration in the Customer Center | Settings only | ✓  | In the Customer Center
Message forwarding  | ✕  | To three 3 e-mail addresses  | For voice messages and faxes to up to three e-mail addresses
Receiving and sending faxes | ✕  | ✓  | Received faxes can be forwarded to a fax machine or sent on to an e-mail address in PDF format
Visual Voicemail (VVM) | ✓  | ✓  | With Visual Voicemail (VVM), your COMBOX® missed calls messages are displayed directly on your smartphone. You can therefore listen to them right away without having to call the COMBOX® number. VVM is only available for Apple devices.
Message Waiting Indicator (MWI) | ✓  | ✓  | Message Waiting Indicator (MWI) is a function supported by fixed-line devices, which notifies you of new COMBOX® messages on your fixed-line device. A flashing light and/or icon (letter, tape, “1 message” icon or similar) indicates the new message on the display. MWI replaces the previous form of notification in which you had to call your COMBOX® to retrieve new messages. The previous form of notification will remain active for Smart Business Connect and Managed Business Communication customers.
| 0.- /month | 5.-/month |
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Visual Voicemail (Apple devices only)
With Visual Voicemail (VVM), your COMBOX® missed calls messages are displayed directly on your smartphone. You can therefore listen to them right away without having to call the COMBOX® number.
How to activate VVM:
1. Activate Mobile Data in your device settings.
2. Send an SMS quoting “STATE VVM” to 444.
3. You will receive an order confirmation via SMS.
4. Another SMS is sent when VVM has been successfully activated.

text: With Visual Voicemail (VVM), your COMBOX® missed calls messages are displayed directly on your smartphone. You can therefore listen to them right away without having to call the COMBOX® number.
How to activate VVM:
1. Activate Mobile Data in your device settings.
2. Send an SMS quoting “STATE VVM” to 444.
3. You will receive an order confirmation via SMS.
4. Another SMS is sent when VVM has been successfully activated.
5. Switch your device off and back on again after a couple of seconds.
6. Close the VVM setup under "Telephone and Voicemail" on your device.
VVM is only supported for Apple devices. Make sure that you have the latest update installed on your iPhone or iPad.
N.B. VVM requires mobile data. If data roaming is activated, it may incur costs.
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Frequently asked questions
Which COMBOX® do I have?
COMBOX® pro is included with inOne SME office, inOne SME office light, inOne SME mobile, Swisscom Line plus, Swisscom Line basic, NATEL® office, NATEL® company, NATEL® business infinity and Enterprise Mobile.
COMBOX® basic is included in all other fixed-network and all other mobile subscriptions.
How do I access messages on my COMBOX®?
For your mobile phone : Choose +41 79 499 79 79.
For your fixed-network phone: 086 and your telephone number
How do I operate my COMBOX®?
Call back |
---|---
Save |
Delete |
Listen again |
Next message |
Time announcement |
Read out caller’s phone number |
Settings |
Read out all key functions |
More help with COMBOX®
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Support
Help
##### Telephone advice
__Call me back
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Call me back
Would you prefer to call us?
0800 055 055 (longer waiting time)
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
__Request consultation
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
##### Shop appointment
Get personal advice in the Swisscom
Shop of your choice.
Arrange an appointment
##### By customers for customers
Find solutions and communicate
with other customers.
Swisscom Community
##### Top Help
Device manuals
Roaming tips
Help with PIN & PUK
* * *

text: * Our **total device protection** lets you surf more securely: **F-Secure's award-winning security and antivirus program** protects your devices from viruses, hackers and spyware.
* **Up to 10 licences can be used for up to 10 devices.**
* Protect yourself and your family **from fraud**.
#### Virus protection
Protect your devices against viruses, Trojans, ransomware, adware, keyloggers, spyware and other malware.
#### Browser protection
Protect yourself from online criminals and from the increasing threat of ransomware.
#### Banking protection
You see immediately if you have called up a secured banking site. Your transactions are protected, thanks to a secure website connection.
#### Parental control
Protect your children on the Internet with the Family Manager, by setting screen time limits and blocking harmful content.
#### Administration
You manage your licences and devices easily through My Swisscom (login)
#### Free customer support
We provide support if you need it, by telephone via the Swisscom Hotline.

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# Cisco Network Solutions
* Overview
* LAN
* WLAN
* Security
* SDN
* Services
##
Due to technical difficulties, please try again later.
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##  With flexible, secure and automated network solutions in digitalisation
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Digitalisation poses new challenges for business models and processes, and impacts upon your ICT infrastructure and strategy. You need to adapt quickly and flexibly to demands from the market and your own company in ever-shorter intervals. You also need to guarantee the mobility of your employees, just as much as the reliable and secure integration of new locations and workplaces. Ultimately, it is vital that you guarantee the implementation of digitalised processes by using IoT. At the same time, the continuous availability of your systems, with as few malfunctions and downtimes as possible, is vital. You need future-oriented technologies to achieve this, which amplify and augment your infrastructure, satisfy mobility requirements and support your agility.
As your partner for all questions regarding networks, we examine your starting position, clarify core issues that are decisive for you and your requirements, and support you in the continuous optimisation of your network. Here, we take both external factors that influence your business into account, as well as the planning and objectives of your cost structure and your resource situation. In our consultations, we elaborate on your questions in detail and draw up the ideal solution for you together.
As leaders in the implementation and operation of network solutions in Switzerland, we offer you complete, secure and forward-looking technology solutions at the same time, with flexible options for expansion and integration, for all areas of your network, as the largest system integrator for Cisco infrastructures in Switzerland and a long-standing Cisco Gold Partner.
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### Get in touch with an expert
Contact us
* * *
Request offer
##  The solution at a glance
We offer end-to-end integration solutions for LAN, WLAN, SDN and security, either as VAR or professional services.
Combining everything you need!
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####  WLAN
The mobile network is a key factor for success for your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Cisco Wireless LAN controllers and access points, and mobile device detection and analytics tools, we offer custom solutions to meet your objectives in accordance with your requirements.
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####  LAN
The network is your company’s core infrastructure and requires a custom design. With our full range of Cisco routers and switches and converged access (a single network platform for LAN and wireless LAN), we offer state-of-the-art custom solutions which meet current and future requirements.
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####  SDN
Our range of access security, controller automation and fabric infrastructure solutions, to name just a few, allow you to adapt quickly to new challenges and offer comprehensive management for the automation, transparency and security of your network.
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####  Security
Our range of access, network and content security and malware protection solutions allows us to offer you standardised and reliable protection for your sensitive data.
* * *

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####  SDN
Our range of access security, controller automation and fabric infrastructure solutions, to name just a few, allow you to adapt quickly to new challenges and offer comprehensive management for the automation, transparency and security of your network.
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####  Security
Our range of access, network and content security and malware protection solutions allows us to offer you standardised and reliable protection for your sensitive data.
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##  Agile solutions with Cisco technologies applying the sound knowledge of Swisscom.
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## Flexibility
Your chosen solutions and services can be integrated into your existing infrastructure and allow you to respond quickly and with agility to new business requirements.
## Expertise
Our experienced experts in ICT/network solutions actively support you with consultations, expert reports, implementation and operation.
## Investment protection
State-of-the-art technologies meet all your present-day and future requirements without you needing to make excessively high investments.
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###  Furthermore...
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####  profit from numerous innovations
####  we meet the toughest business requirements
####  your data remains in Switzerland
Swisscom develops new areas of business with diverse innovations and actively supports you in taking advantage of the opportunities of digitalisation.
99.9% availability, 24/7 support, security, business continuity & disaster recovery.
Swisscom is a long-established Swiss company operating under Swiss law. Your data remains in Switzerland.
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##  Our partner
* * *
Click on the logo to find out more about Swisscom’s partnership with Cisco.
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##  This is what our customers say
* Patrick Hübscher
Head of IT Cloud Infrastructure Solutions Mobiliar
* * *
##  «The new SDN-based network is the foundation of our digitisation.»
Read more
* Thomas Breu
Head of ICT Cantonal Police Force, St. Galle
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##  «Our vehicles are now also mobile offices.»
Read more
* * *
##  This might interest you too
* * *
#####  Offer
###  ENOP
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
#####  Offer
###  ENOP
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
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Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
##  Wireless LAN Solutions On Premises
Efficient, secure and mobile infrastructure
* * *
Wireless networks are a key factor in digitalised business processes and associated human interactions. For instance, information about customer behaviour can be analysed and an effective marketing campaign launched accordingly. This brings you closer to your customers, so that you can better meet their needs. You will also make your company more productive and attractive by providing your employees with more flexible and mobile working conditions.
The mobile network is a key factor for success for your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Cisco Wireless LAN controllers and access points, and mobile device detection and analytics tools, we offer custom solutions to meet your objectives in accordance with your requirements.
Swisscom’s WLAN solutions on premises offer you the best communications solution with market-leading products from Cisco.
* * *
####  Benefits for you:

text: Swisscom’s WLAN solutions on premises offer you the best communications solution with market-leading products from Cisco.
* * *
####  Benefits for you:
* State-of-the-art technologies, with modular and fully integrated solutions, for everything you need from digitalised business processes
* Latest generation WLAN functions, end-to-end visibility of users in the network, standardised security, high bandwidth and performance
* Fulfilment of requirements based on technological needs (data, language, media), the layout of buildings and other general conditions such as surroundings (industry, production, mines)
* Fast, lag-free and secure access by your employees to your company data, regardless of time, place and device
* Use of innovative application options for customer localisation, such as visitor numbers at events, for the effective support of marketing campaigns
* Informative reporting systems for marketing activities thanks to real-time information
* Our long-standing and all-round solution and integration expertise for WLAN concepts
* * *
* * *
Guarantee mobility through highly available market-leading platforms, and secure information for your sales activities.
Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
##  Software Defined Network Solutions On Premises Network management for automation, transparency and security
* * *
Digitalisation changes not only business models and customer interactions, but also the demands of employees. The growing requirements of network and infrastructure increase complexity. Accordingly, your network management needs to be on the same level as these requirements. Your network, orchestrated by a standardised system, should function quickly and smoothly, be able to adapt quickly to new requirements and be fit for the future.
Our range of access security, controller automation and fabric infrastructure solutions, to name just a few, allow you to adapt quickly to new challenges and offer comprehensive management for the automation, transparency and security of your network.
Your network is the most important infrastructure in your business and continues to gain in importance with the onset of digitalisation. Make sure you orchestrate it correctly with the standardised management options offered by Swisscom’s SDN Solutions On Premises.
* * *
####  Benefits for you:
* Platform with excellent potential for optimising the management and operation of your network
* Automation of implementations in the entire network as a uniform, secure ‘fabric’ solution
* Controller for the central control of the network: complete automation thanks to the unified access and communication flow between the application and the infrastructure
* Comprehensive network transparency through analytics and assurance – tools equipped with artificial intelligence solve problems prior to their development
* Transformation of your network into a security system thanks to a central access protection solution for the best possible security of your data and applications
* User interface for performing network activities on all devices at once
* Optimal network management solution for implementing digitalisation strategies

text: * Comprehensive network transparency through analytics and assurance – tools equipped with artificial intelligence solve problems prior to their development
* Transformation of your network into a security system thanks to a central access protection solution for the best possible security of your data and applications
* User interface for performing network activities on all devices at once
* Optimal network management solution for implementing digitalisation strategies
* As the largest integrator of Cisco infrastructures and technologies in Switzerland, Swisscom has performed all the SDN development stages for APIC-EM and DNA/SDA with Cisco from the outset, has implemented and tested all application scenarios and migration steps in its fully equipped laboratory and has tested and developed field readiness in various pilot projects
* * *
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Test your requirements in our laboratory or in a pilot installation and establish a network management system which meets the growing demands of digitalisation!
Due to technical difficulties, please try again later.
* * *

text: ## Telehousing metro
#  Highly secure colocation for your servers
####  What’s in it for you:
* Highly secure environment for your IT
* Uninterrupted power supply and air conditioning
* Single rack or private room housing
Swisscom provides a secure base for your servers. Operate your IT services from one of our high-availability data centres. Not only will this save on investment and operating costs, but you are also spared the effort of managing the many physical requirements for your server space. Enjoy maximum security 24/7.
Select the housing option that best meets your requirements: a private room in the data centre for your IT infrastructure or a shared rackroom in a lockable rack.
###  This is Telehousing metro – colocation from Swisscom
Telehousing metro is the name of the protected, air-conditioned colocation server rooms for your hardware in a secure Swisscom data centre. Our data centres are available to you at eight locations across Switzerland: in Basel, Bern (2 locations), Geneva, Lausanne, Lugano and Zurich (2 locations).
###  Our service for you
* All colocation rooms are designed as separate fire protection zones and equipped with state-of-the-art fire alarm and extinguishing systems.
* Secure access is ensured by a multi-stage biometric access system. 24/7 access for authorised persons
* Uninterruptible power supply (SLA: up to 99.995%) protected by a backup power supply
* Green ICT: electricity from fully renewable resources
* Redundantly designed air conditioning
* 24/7 data centre monitoring by Swisscom
* Expert on-site support
* Ready for occupation within 3 weeks
###  Your benefits
* Optimum protection from fire, sabotage, unauthorised access and power failure
* No investments in premises or security systems
* Monitored 24/7 by Swisscom
###  When is it the right solution?
For your business, constant data availability and protection against data loss or theft are vital. Housing your own servers, however, will quickly push you to your limits as maintaining a highly secure server environment requires significant effort and expense.
Während die Server immer kleiner werden, steigen die Ansprüche an ihre Umgebung: Klimatisierung, Brand- und Einbruchschutz, die Regelung und Kontrolle des Zutritts oder die unterbrechungsfreie Stromversorgung sind Themen, mit denen sich nicht alle Unternehmen beschäftigen wollen. Damit die bauliche Infrastruktur ständig «state of the art» ist, sind oft erhebliche Investitionen nötig. Zudem bindet der Betrieb des eigenen Rechenzentrums personelle Ressourcen, die Sie lieber in produktiveren Gebieten einsetzen würden.
###  Why Swisscom?
* Minimised risk: Swisscom is your experienced partner.
* Personal support: our on-site specialists are there for you.
* State-of-the-art technology: for air conditioning, fire protection, security, power supply
###  Our colocation offers
##  The first step
Your secure home for your IT infrastructure
Request quotation
#####  Downloads
* Telehousing metro Private Room
* Telehousing metro Shared Rackroom
###  Locations of Swisscom data centres
Telehousing metro is available at nine locations. All locations have excellent transport links both for public transport and car access with plenty of parking spaces available.
* Basel-Grosspeter
* Bellinzona-Pellandini
* Bern-Ittigen
* Bern-Wankdorf
* Geneva-Montbrillant
* Lausanne-Savoie
* Lugano-Cinque Vie
* Zurich-Herdern
* Zurich-Enge
###  Specialists articles and other information

text: Your secure home for your IT infrastructure
Request quotation
#####  Downloads
* Telehousing metro Private Room
* Telehousing metro Shared Rackroom
###  Locations of Swisscom data centres
Telehousing metro is available at nine locations. All locations have excellent transport links both for public transport and car access with plenty of parking spaces available.
* Basel-Grosspeter
* Bellinzona-Pellandini
* Bern-Ittigen
* Bern-Wankdorf
* Geneva-Montbrillant
* Lausanne-Savoie
* Lugano-Cinque Vie
* Zurich-Herdern
* Zurich-Enge
###  Specialists articles and other information
__ «Swisscom provides our servers with an optimum level of security.»
Philippe Fardel, Director, GILAI
* Find out more
__ «It’s a brilliant feeling every time we enter our own room in the Swisscom Data Center.»
Burkhard Kapferer, Head of IT Operations, Accarda AG
* Find out more
1.   2.
__ Previous __Next
####  Sustainability
Operate your hardware in our highly secure, energy-efficient data centres. Telehousing Metro reduces your carbon footprint and provides a secure home for your IT.
Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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* **Swisscom Wholesale**
From the infrastructure to the end customer connection
* * *
Throughout Switzerland and with the best quality – that’s what Swisscom Wholesale offers, from the infrastructure to the connection of different high quality products. With us you will find the right solution for you on the best network in Switzerland. We show you the possibilities of the networked world - also for your customers.
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Clever
**Direct Internet Access**
Direct Internet Access (DIA) is our fully managed Layer 3 Internet service for flexible, high-quality Internet connections. It includes four different connection configurations and customer premise equipment (CPE) that can be managed via the Wholesale portal.
> learn more
Popular
**Broadband Connectivity Service**
Our established BBCS service. Broadband connections for your end customers offering nationwide coverage.
With a long-term partnership at particularly attractive conditions.
> learn more
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Swiss-wide coverage
> Offers
Find out who we are and what we do
> About Wholesale
Wholesale news
> News
How to become a wholesale customer
> New customers
* * *
* * *
* * *
**Interested?**
Did one of our products or services appeal to you?
Please feel free to contact us without any obligation!
****
Contact
* * *
* * *
* * *
Wholesale Portal
Online access to services and products
> more info
BBCS Checker
Find out if broadband is available in your area
> to the checker
Our network
Information about faults
> check
Zero Outage
Swisscom is a certified Zero Outage provider
> the program

text: # We are ready for your enquiry about Extended Detection and Response.
## **I am interested in
Extended Detection and Response**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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* Electronic Seal
* Contact
* News
Electronic Seal Contact News
1. Blockchain
2. __
3. __ Impressum
* * *
# Imprint
## Swisscom (Switzerland) Ltd
Head office: Ittigen
#### Postal address:
Swisscom (Switzerland) Ltd
Business Customers
Alte Tiefenaustrasse 6
CH-3050 Bern
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Contact Swisscom Blockchain
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## Other ways of getting in touch
* * *
Residential customers
* Zur Kontaktseite
* * *
* * *
Start-ups and new business founders
* Go to contact page
* * *
* * *
SME customers
* Go to contact page
* * *
* * *
Enterprise customers
* Go to contact page
* * *
* * *
* * *
* * *

text: ### Highlights
#### Product description
## Do you have any questions?
​ Sales Hotline
0800 555 155
Mo–Sa 8.00–20.00
​ Write to us in the chat
​ Chat
Start our live chat
_​_ Swisscom Shop
Swisscom Shop(opens in new tab)

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*
Cloud migration without any concerns
#  A smooth move to the cloud with the Cloud Empowerment Team
* * *
* 
Share
* 
Share
* 
Share
* 📧
Forward
The cloud prepares the way for the digital transformation, but misconceptions and concerns can often stand in the way of its introduction. How Swiss Re moved past its legacy concerns, dorma+kaba overcame its scepticism about performance and a bank resolved its security reservations.
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Text: Christoph Widmer, Images: Keystone, 08 February 2018
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As Swiss IT decision-makers are aware, the cloud smooths the pathway for the digital transformation. This was backed up by last year’s CIO study carried out by the University of Applied Sciences of Northwestern Switzerland (FHNW), in which 57 CIOs from companies of different industries and sizes were surveyed. Of these, 75 per cent see the cloud as a digitalisation enabler and an asset to their business – with good reason. Because the service provider is responsible for updating and maintaining the cloud, this reduces the workload of the company’s own IT department. Business processes can be run efficiently without any losses or media discontinuities. And applications developed in the cloud can be scaled and provided very easily, enabling companies to react quickly to market changes. The cloud promises agility and flexibility and enables companies to concentrate fully on their core business.
But even while recognising the potential of the cloud, companies still approach the migration with certain reservations. “Many companies fear that the cloud migration will have serious consequences, often for no good reason,” explains Mathis Kretz, leader of Swisscom’s Cloud Empowerment Team. “During the technical implementation phase, it is often necessary to dispel misconceptions or concerns.” In particular, companies often worry about legacy architectures or performance and security aspects relating to a move to the cloud.
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###  Swisscom Cloud Empowerment Team
* * *
Swisscom provides support for the move to the cloud: The Swisscom Cloud Empowerment Team helps companies to choose the right solution from the Swisscom cloud portfolio and shows them how they can use the cloud platforms to enable their own individual digitalisation.
* * *
###  Legacy concerns at Swiss Re
For example, reinsurer Swiss Re had concerns about legacy systems when introducing new digital business models as they switched to a hybrid cloud-based solution: The plan was to run internally developed business-critical applications in the Swisscom Enterprise Application Cloud. However, certain applications had been written around 15 years earlier and were thus not originally designed for the cloud migration: “When they move to the cloud, companies don’t just change the way that they implement and run software, but also the way that they write software,” Kretz explains.

text: It is certainly true that legacy systems present a big challenge. To solve this problem, Swisscom collaborated closely with a team of developers at Swiss Re. They studied the architecture of a specific business application together and rewrote it for the migration to the cloud infrastructure. From then on, this case was used as a guide for all of the applications that followed. For more than two years, Swiss Re has been migrating its applications and platforms as part of a cloud-only strategy.
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###  Scepticism about performance at dorma+kaba
The dorma+kaba Group, on the other hand, had concerns about performance issues with the use of cloud-based solutions. With “exivo”, an internet-based access solution for SME, the security and access solution provider transformed its business model from product to service business. Because dorma+kaba is using the private Enterprise Application Cloud for the solution and simultaneously Swisscom’s Public Cloud as a test environment for new applications, the demands for processing power were high: It was necessary for both the access solution at the company’s customers and the internal development of business-critical applications to function perfectly. However, because server resources are shared by cloud customers, there was at first some scepticism about the move to the cloud. After the successful migration of smaller services, the service and the development environment are now running on a central platform. In particular, dorma+kaba is benefiting from the microservice architecture that is native to the cloud. This enables the individual applications to be scaled horizontally and adjusted according to the resources required.
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###  Compliance and security at a Swiss bank
Some customers also worry that the migration to the cloud could mean a loss of compliance or security. This was the case for a Swiss bank that is currently planning to migrate standard solutions and its own in-house software to the Swisscom Enterprise Service Cloud. The change often gives rise to questions about authorisation, system accesses or auditing. This is because the DevOps approach, whereby the development team collaborates closely with those responsible for running the systems, can unsettle customers who have particularly sensitive data. “This is why we prepare a compliance framework concept that specifies all of the legal requirements,” Kretz explains. “And we adhere strictly to these regulations during the development phase.”
* * *
###  The cloud necessitates a cultural shift
Swisscom’s Cloud Empowerment Team takes all of these concerns seriously. It works together with the customer in an early phase of the project to develop proofs of concept that directly address any concerns that are raised. Subsequently, the team accompanies its customers through the transformation of an initial small project. This not only enables them to gain their first experience of the cloud environment, it also provides a basis and guidelines for the migration of all of the other services and applications.

text: The biggest challenges for the move to the cloud are of a cultural nature. For a switch to cloud environments to be successful, companies must move away from rigid, strictly controlled change management processes. Internal organisational units must work with each other, but also with the cloud provider, in order to be able to provide software on an ongoing basis. This is the only way that the cloud can realise its full potential in terms of flexibility, agility and scalability. Kretz is also convinced of this: “The move to the cloud only succeeds when companies recognise its advantages and are willing to question entrenched structures and processes.”
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Case study: Swiss Re
#### Why gaze off into the distance? See the cloud that lies so near!
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Case study: Swiss Re
#### Why gaze off into the distance? See the cloud that lies so near!
* * *
* * *
Interview with Marcel Walker, Head of Network & Cloud
#### Multiple clouds are the new standard
* * *
* * *
Interview with Marcel Walker, Head of Network & Cloud
#### Multiple clouds are the new standard
* * *
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ISG Provider Lens 2021
#### Swisscom continues to lead the way in the Swiss cloud market
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ISG Provider Lens 2021
#### Swisscom continues to lead the way in the Swiss cloud market
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text: #  Contact us. All enquiries & complaints
Here's how to reach us: choose a topic below to call our hotline, chat with us or send us text message.
## 1\. My request
1. Consulting & order
2. Product set up
3. Disturbances & defects
4. Bills & payment
5. My data & contract
6. Switch to Swisscom
7. Cancellation
Choose another request
## 2\. Detail
1. Mobile
2. Packages
3. Internet
4. blue TV
5. Fixed network telephony
6. Questions about your order
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1. Mobile
2. Internet
3. E-Mail
4. blue TV
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## 3\. Contact us
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text: Mon–Sat 8 am – 8 pm (not public holidays)
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Discover our fixed network offers: subscriptions, HD-Phones and a range of accessories.
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text: Arrange call back
Log in to My Swisscom to troubleshoot your blue TV and get technical support.
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text: Check now(opens in new tab)
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Internet, TV, Telephony: Amend your home subscription at any time.
Put your package together now
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Mon–Sat 8 am – 8 pm (not public holidays)
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Cancellation fees of up to CHF 500.– fully covered, making switching your Mobile subscription to Swisscom quick and easy.
How to switch
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Give us a call.
0800 555 155
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Combine Internet, TV and mobile products flexibly: switch to Swisscom and enjoy surfing speeds of up to 10 Gbit/s on our fibre-optic network.
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text: Please enable JavaScript for better browser functionality
* * *
Event Connect offers you a flexible, tailored solution for your event. The individual components can be pieced together to provide an integrated solution that perfectly fits the requirements of your event. As well as fast, secure internet, you’ll benefit from attractive telephony conditions and the Swisscom TV Public option for public TV broadcasting. A package as varied as your event.
* * *
* * *
| L | M | S
---|---|---|---
Event Internet |
Optical fibre: 1 Gbit/s
Copper: 500/200 Mbit/s max. down-/upload speed
| Optical fibre: 300 Mbit/s
Copper: 300/200 Mbit/s max. down-/upload speed | Optical fibre: 60 Mbit/s
Copper: 60 Mbit/s max. down-/upload speed
Event Support Service |  | 24/7 Service Desk
Repairsby the next working day
ReliabilityInternet backup incl. stick | 24/7 Service Desk Repairsdepending on available capacities
Event Telephony | Unlimited calls
to all Swiss mobiles and landlines
500 min/month to EU/USA/CAN
3 telephone numbers | Unlimited calls
to all Swiss mobiles and landlines
200 min/month to EU/USA/CAN
2 telephone numbers | Unlimited calls to all Swiss mobiles and landlines
1 telephone number
TV Public | Swisscom TV Public for public use
For public broadcasts on several screens, additional options are available on request.
---|---
Event Connect Light:
the perfect package for basic telephony requirements.
Event Telephony | Unlimited calls
to all Swiss mobiles and landlines
1 telephone number
---|---
* * *
Download price overview
Download price overview
Request a consultation

text: #  My Swisscom Assistant: your free Internet and computer assistant
My Swisscom Assistant helps you set up and repair your Internet connection, e-mail account and WLAN connection. My Swisscom Assistant can now also help you with Internet security and offers additional integrated features for My Service customers.
Download program
Download the program and open it. Then follow the instructions.
_​_ Windows Version 2.1.31 **Improvements:**
\- Size of the application can be changed
\- Customer login data are saved
\- Notifications for individual or all MSA users possible
\- Display of promotions for certain products
\- Display of the used MSA version in the homescreen
\- Link to the MSA homepage integrated in the homescreen
\- WLAN Box 3 documentation available
\- Internet Box 4 documentation available
\- Integration of the new mail subscriptions
**
Troubleshooting:**
\- Change notice is displayed in a more structured way
\- Stability improvement
\- Various small bug fixes
Compatible with Windows 7, 8.x,10 and 11 / Office Outlook (07–19 & 365), Windows Mail and Thunderbird
_​_ macOS Version 2.1.31 **Improvements:**
\- Size of the application can be changed
\- Customer login data are saved
\- Notifications for individual or all MSA users possible
\- Display of promotions for certain products
\- Display of the used MSA version in the homescreen
\- Link to the MSA homepage integrated in the homescreen
\- WLAN Box 3 documentation available
\- Internet Box 4 documentation available
\- Integration of the new mail subscriptions
**
Troubleshooting:**
\- Change notice is displayed in a more structured way
\- Stability improvement
\- Various small bug fixes
Compatible with MAC OS High Sierra, Mojave, Catalina, Big Sur, Monterey, Ventura / classic Outlook.
Windows
Kompatibel mit Windows 7, 8.x und 10 / Windows Live Mail und Office Outlook (07 - 19 & 365).
Features and benefits
* Assistance with setting up Internet, e-mail and WLAN
* Automatic troubleshooting on your own computer
* Cleans up computer and checks for viruses, measures and optimises WLAN signal strength
* Additional support for My Service customers (e.g. computer maintenance and systems diagnostics)
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # We are ready for your enquiry about Microsoft Licensing Services.
## **I am interested in
Microsoft Licensing Services**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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# As a company, you can donate your employees’ old mobile phones to help children in need.
Do your employees have any mobile phones they no longer need? If so, with the help of Swisscom and SOS Children’s Villages, you can launch a collection campaign within your company. It doesn’t matter if the phones work or not, we will sell them and donate the proceeds to SOS Children’s Villages.
## How your employees’ phones can be turned into a financial donation.
#### Local collection
For a limited time, the company’s employees can drop their unwanted phones into the Mobile Aid box.
#### Transport
After the collection period, Swisscom delivers the boxes to the social organisation Réalise.
#### Deletion
The Geneva-based socal organisation Réalise deletes all personal data from the phones.
#### Sale
RS Switzerland in Fribourg sells the phones that are still working.
#### Recycling
Solenthaler Recycling in Gossau recycles the raw materials from the broken phones
#### Donation
The company donates all the sales and recycling proceeds to SOS Children’s Villages. The company receives a report.
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Total length of video 01:28 min.
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In cooperation with:
## A future for every child.
* * *
Our Mobile Aid initiative supports the work of SOS Children’s Villages in Nicaragua. The charity’s activities enable children in the province of Estelí to have an independent future.
* * *
__Find out more
* * *
* * *
* * *
That’s the amount of precious raw material in Switzerland’s eight million unused mobile phones.
Source: Swico Öko-Institut e.V.
##  Old mobile phones: worth their weight in gold!
An estimated eight million mobile phones lie around unused in Switzerland. The material value alone easily tops the CHF 60 million mark.
* * *
##  Downloads
Framework conditions
FAQ Mobile Aid Business
__Contact us
##  Links
SOS Children's Villages
Buyback Business
Réalise
Solenthaler
Sustainability strategy Swisscom
#### Sustainability
Give your mobile phone a new lease of life for the environment.
Find out more

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# “Our remote control is easy on the eyes – and the hands.”
To me, service means putting the customer benefits at the heart of product development.
Fabio Farine, Product Owner Consumer Hardware TV
19 August 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Berne
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For the Swisscom TV-Box, we chose soft, rounded shapes and high-quality materials. It’s now ready to take centre stage in our customers’ living rooms! In the project team, we describe the remote control as easy on the hands as well as on the eyes, because it’s so comfortable to hold and intuitive to use. I’ve been working at Swisscom TV for ten years and serve as the interface between external hardware development and internal product development. My job is to bring all the requirements together – from technology to design and production. I take time to integrate all the participants into the process – preferably via an in-person meeting. Developing TV hardware is a question not just of technology, but also of emotion, and it’s easiest to make these emotions come alive when you’re in direct contact with others. Successful products are the result of dialogue.
Red Dot Design Award 2020
Red Dot Design Award 2021
Ready for the best service
They make the best customer experience possible: our employees. In the Zoom Service Portraits series, we show what “service” means to them. Whether in direct contact with customers, in software development or in network expansion – the idea of service informs everything we do. Together, we are ready to inspire our customers.
What you make of it is what we’re made of.
## Fabio Farine
## Product Owner Consumer Hardware TV
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer

text: Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: # We are ready for your enquiry about Cloud Native.
## **I am interested in
Cloud Native**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: Whether at the Open Air Frauenfeld festival, the Paléo in Nyon or against the stunning mountain backdrop at Val Lumnezia, Swisscom is at the forefront of the most important Swiss festivals and part of the magical moments and memories that will be made over the course of the summer.
About the partnerships

text: ## Journey to the Cloud Services
#  Your experts for cloud consulting & transformation
Develop your business further: our consulting service for cloud computing enables on-demand business models with digitally redesigned business processes. A cloud initiative will therefore impact your current operating model. With our proven Journey to the Cloud framework, we give you a clear overview of the potential risks and offer a comprehensive implementation strategy.
###  Take the cloud initiative
Digital business transformation offers a number of options for creating value.
* First, an IT-driven business approach, which looks to the cloud for cost savings, scalability, agility, stability, or security.
* Second, a business-driven IT approach, which focuses on digitising core business processes and promises greater agility through lower costs and higher revenues.
* And finally, a data-driven business approach, whereby the company’s information base is reused to launch new business models.
###  Supporting your digital transformation
What is your digital vision and future operating model? With our Journey to the Cloud (J2C) services, we support you to develop solutions that will bring you long-term success. Experienced Swisscom cloud experts support you to develop a comprehensive cloud strategy, which we will also be happy to implement if required, keeping in mind the importance of cultural change within organisations at all times.
Our Journey to the Cloud framework is based on the four cornerstones of digital business transformation: process transformation, technology transformation, data transformation, and organisational change.
####  What’s in it for you:
* Cloud consulting for your digital business transformation
* Development of cloud setup, cloud governance and transformation services
* Modular, standardised best-practice procedures
###  Your benefits
* Implementing your cloud initiative to meet your needs
* Optimal coordination of your business and IT strategy
* Broad expertise and a structured approach to minimise risk
###  When is it the right solution?
Moving workloads to the cloud is part of a specific business philosophy which aims to create the basis for leveraging new digital business opportunities and taking full advantage of next-generation IT solutions.
You need to answer the question of who will do what, because cloud multi-tenant scenarios will impact your business processes. The management of cloud applications is markedly different to that of traditional on-premise company applications.
Cloud computing also offers your company scope for future innovations: for example, artificial intelligence, machine learning, IoT, edge computing, advanced data analytics, etc. For most applications from these areas, the cloud is the only way forward.
###  Why Swisscom?
* Well positioned: many years of experience, broad expertise, available resources.
* Own IT sourcing: Private Cloud and outsourcing platforms in Switzerland.
* Proven Public Cloud solutions: strategic partnerships with international cloud providers.
###  Our launch offer
#  The first step: free workshop
In this free, two-hour workshop, find out where your business is on its journey to the cloud – and what opportunities a cloud solution offers.
###  Journey to the Cloud – our offering
##  Request a no-obligation quotation
We will support you on your journey to the cloud.
Contact us
####  Download
* Factsheet: Journey to the Cloud Services
###  Find out more

text: ###  Our launch offer
#  The first step: free workshop
In this free, two-hour workshop, find out where your business is on its journey to the cloud – and what opportunities a cloud solution offers.
###  Journey to the Cloud – our offering
##  Request a no-obligation quotation
We will support you on your journey to the cloud.
Contact us
####  Download
* Factsheet: Journey to the Cloud Services
###  Find out more
####  Your successful migration to the cloud
Discover the structured methods and proven tools underlying Swisscom’s Journey to the Cloud.
* Go to free download
###  Our proven framework
Our Journey to the Cloud framework offers a variety of optional service and product offerings for your cloud initiative, regardless of whether you’re currently in the planning, implementation or operational stage:
__ «Together with Swisscom, we’re ready for the digital transformation.»
Gerhard Kapeller, IT infrastructure manager, HOPPE Group
* Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: Internet mit blue TV kombinieren?
Für nur 4.90/Mt. mehr können Sie Ihr neues Internet-Abo mit blue TV erweitern.
###  Frequently asked questions about the blue Mobile subscription
#### Can I modify my blue mobile subscription at any time?
Yes, you can modify your Swisscom blue mobile subscription at any time in My Swisscom(opens in new tab). You can also add(opens in new tab) or modify(opens in new tab) additional data packages or options here as required.
#### What is the contractual term for a blue mobile subscription?
The minimum contractual term for a mobile subscription is 12 months. You will find the contract term of your Swisscom blue mobile subscription in My Swisscom.
Display contract term
#### Can I cancel the blue mobile subscription at any time or is there a notice period?
The minimum contractual term for a mobile subscription is 12 months. Therefore, if you want to cancel your mobile subscription within 12 months of signing or renewing your contract, you will be liable for the remaining monthly charges until the end of the minimum contract or extension period.
Upon expiry of the minimum contract period, you can cancel the contract under observance of a 2-month period of notice.
Display contract term(opens in new tab)
Your mobile contract can instead be put on hold(opens in new tab) for up to 12 months. This allows you to hold onto your mobile number and, following reactivation, continue to use your subscription as normal.
#### How do climate-neutral blue Mobile subscriptions work?
* Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet boxes, TV boxes, WLAN boxes and smartphones).
* The Swisscom network is climate-neutral: Swisscom has been operating its entire network with 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
* Devices are climate-neutral: Swisscom’s own products such as Internet and TV boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
####  Best mobile network
Award for the best 5G network in Switzerland.
####  Climate-neutral
All subscriptions purchased from Swisscom are climate-neutral – at no extra cost to you.

text: #  Best service for Swiss SMEs
We take care of it all so that you can concentrate fully on your business.
##  Our promise: best service for Swiss SMEs
Available 7x24 h
####  We're always there for you
You can contact us any time. Even evenings, overnight and weekends. And your call is free.
0800 055 055 (free SME hotline)
More than 40 SME Centers across Switzerland
####  Face-to-face advice for your SME
In over 40 Swisscom SME Centers throughout Switzerland, our specialised SME advisers will be happy to advise you in person on suitable business communications solutions.
Arrange an appointment
With inOne SME for CHF 99.– instead of 199.–
####  Professional on-site installation
From setting up your e-mail and installing the Internet to configuring your phone: our highly qualified professional technicians will be happy to assist you on site.
Find out more
##  Our services for your SME
Swisscom offers a comprehensive range of services for SMEs. You can see an overview of other popular services here.
##  My Service Business
Your own personal IT department, just like big companies have.
Find out more
##  Assistance in the event of a cyber attack
Swisscom’s cyber security experts are on hand to help you out in an emergency.
Find out more
##  Fault rectification
Choose the right fault reaction time for you from different service levels.
Find out more
##  Fail-safe guarantee
If you experience a network fault, simply continue surfing and calling over the mobile phone network.
Find out more
##  My Swisscom Assistant
Optimise your Internet connection, e-mail and WLAN with our help program.
Find out more
##  Customer Center
Manage your subscriptions, bills, services and personal details.
Find out more
##  Online Support
Instructions, help on products, data & bills or technical problems.
Find out more
##  Swisscom Academy
Our trainers will show you how to make the most of your smartphone or tablet.
Find out more
##  Swisscom Community
Call upon the expert knowledge of our community to answer your questions.
Find out more
##  More offers
####  Mobile phone repair with guarantee
At one of our nine Swisscom Repair Centers, our certified technicians will be happy to repair your faulty smartphone using original spare parts, without compromising the manufacturer's guarantee.
Find out more
####  Top Service offers for SMEs
Find the right subscription for your company in the practical subscription overview.
Find out more
##  SME Service for complete peace of mind
##  Swisscom guarantees for SMEs
## Swisscom guarantee services provide SMEs with comprehensive protection for commissioning and faults or if you don't like a particular product.
#### Money-back guarantee
Swisscom offers a money-back guarantee on all purchases. Should a product fail to meet your expectations, simply return it to a Swisscom Shop within 14 days together with the original packaging and purchase receipt. Swisscom appreciates your understanding that products can only be returned in an undamaged condition.
#### 2-year guarantee

text: #### Money-back guarantee
Swisscom offers a money-back guarantee on all purchases. Should a product fail to meet your expectations, simply return it to a Swisscom Shop within 14 days together with the original packaging and purchase receipt. Swisscom appreciates your understanding that products can only be returned in an undamaged condition.
#### 2-year guarantee
Devices bought from Swisscom are covered by a 2-year guarantee. Exception: Apple devices and accessories are covered by the statutory 2-year warranty and 1-year guarantee effective from the date of purchase. If your phone, fax machine, modem, mobile phone or mobile PC card is defective, simply return it together with the purchase receipt and the guarantee certificate.
#### Setup guarantee
Swisscom ensures that each mobile phone purchased in the Swisscom Shop or Swisscom Online Shop is ready for use. You don’t need to set anything up yourself; you can start making calls within just a few minutes.
#### Replacement guarantee
Swisscom ensures that you can still be reached even while your fixed network phone, fax machine, modem or mobile phone is being repaired. As a Swisscom customer, you can take advantage of a modern and powerful replacement device, free of charge.
##  Swiss SMEs choose Swisscom.
## As an SME, you enjoy outstanding quality, reliability, comprehensive products,
advanced technology and excellent service with Swisscom.
##  The best network
Long-time top scorer: the Swisscom network.
__ Find out more
##  Best service all round
Swisscom’s third service channel, the hotline, has now also officially been named the best in Switzerland.
__ Find out more
##  Sustainability
Swisscom is one the most sustainable companies in Switzerland and the world.
__ Find out more
##  Security
We have more than 150 security experts safeguarding our network.
__ Find out more
##  Any questions? We will be happy to help
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

text: Please enable JavaScript for better browser functionality
# Welcome to a Healthcare Sector with greater Impact
#### We digitalise processes for healthcare institutions and connect them to the expanding world of e-Health.
Request consultation
Swisscom Health – The one-stop solution
Combine our solutions based on your own wishes and needs.
#### Medical practice information system 4.0
The web-based medical information system **curaMED** makes daily life easier for GPs, hospital doctors, therapists and staff, facilitating efficient electronic documentation any time, anywhere.
> Go to offer
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#### Medical practice information system 4.0
The web-based medical information system **curaMED** makes daily life easier for GPs, hospital doctors, therapists and staff, facilitating efficient electronic documentation any time, anywhere.
> Go to offer
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#### Debtor management
The billing management system **curaBILL** facilitates lean administration – regardless of your practice's software. Billing and debtor management are outsourced. Costs reduced.
> Go to offer
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#### Debtor management
The billing management system **curaBILL** facilitates lean administration – regardless of your practice's software. Billing and debtor management are outsourced. Costs reduced.
> Go to offer
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#### Invoice dispatch
With **curaLINE** , hospitals, care homes or home-care providers, doctors, pharmacists, accounting centres or labs can send bills directly to insurance companies, trust centres or patients.
> Go to offer
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#### Invoice dispatch
With **curaLINE** , hospitals, care homes or home-care providers, doctors, pharmacists, accounting centres or labs can send bills directly to insurance companies, trust centres or patients.
> Go to offer
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#### Medical data exchange
With more than 200 connected hospitals and service providers, the **Medical Connector Suite** is the largest Swiss network for secure exchange of medical images and data. No limits on size, to DICOM standard.
> Go to offer
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#### Medical data exchange
With more than 200 connected hospitals and service providers, the **Medical Connector Suite** is the largest Swiss network for secure exchange of medical images and data. No limits on size, to DICOM standard.
> Go to offer
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#### Image archiving
Introduce a new **PACS** inexpensively and risk-free, expand existing image archiving systems, or outsource a long-term archive to us. Our flexible and scalable solution can meet any need.
> Go to offer
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#### Image archiving
Introduce a new **PACS** inexpensively and risk-free, expand existing image archiving systems, or outsource a long-term archive to us. Our flexible and scalable solution can meet any need.
> Go to offer
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This is how you can benefit from our solutions and services
Only pay what you use
Assemble your Swisscom Health portfolio flexibly according to your needs and wishes. From the single solution to the combination package. Our specialists support you. ​
* Non binding advice and Live demo
Safe and highly available
All our servers and cloud solutions are operated in secure, geo-redundant data centers of Swisscom in Switzerland.
* Information on the Theme Data Protection
Extensively networked
Our products can be combined individually. This is how we connect you with the growing eHealth world – from outpatient to stationary.
* Non binding advice and Live demo
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Ready for digitalisation in the healthcare sector
curaMED strumento di medicazione

text: * Non binding advice and Live demo
Safe and highly available
All our servers and cloud solutions are operated in secure, geo-redundant data centers of Swisscom in Switzerland.
* Information on the Theme Data Protection
Extensively networked
Our products can be combined individually. This is how we connect you with the growing eHealth world – from outpatient to stationary.
* Non binding advice and Live demo
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Ready for digitalisation in the healthcare sector
curaMED strumento di medicazione
Patient safety atthe heart of updated medication tool
«In my opinion, we have developed one of the best medication tools in Switzerland for outpatient medical practices», says Jean-Pierre Messerli, Product Owener curaMED.
To the article
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Payment transactions
Simplified payments with the QR bill
The days of the red and orange payment slip are numbered. Businesses have until 30 September 2022 to complete the switch to the QR bill.
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To the article
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Data protection and data security
Attack is the best defence
Data protection and data security are becoming increasingly important in the course of digitalisation.
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To the article
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Article Spitäler fmi AG
A win for patients and doctors
Radiologist Tobias Hertle wants to concentrate on his core work: analysing and interpreting radiological images.
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To the article
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Article gynhealth GmbH
“People are at the heart of what I do”
Dr Bettina von Seefried wants to work flexibly – whenever, wherever. That is why she decided to use the curaMED practice information system.
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To the article
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About us
That's us
Swisscom Health is a business unit of Swisscom (Switzerland) Ltd. Everything we do supports our values and vision.
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To the article
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curaBILL
L’opzione di prefinanziamento di curaBILL
Offer until 31.12.2023 Pre-financing with particularly favourable conditions only 1% interest on your invoice amounts in the first 12 months.
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To the article
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Swisscom Health, your reliable partner
Established in the healthcare sector
Thanks to our products and services, we have had a presence in Swiss clinics and hospitals for many years. Around 4'000 doctors and 200 hospitals, institutes and laboratories as well as insurance companies rely on Swisscom Health.
Driving digital transformation
Swisscom is a driver of digital transformation in Switzerland – supporting private individuals, companies and organisations of all sizes, across all industries. And the healthcare sector will also benefit from this experience and expertise in the forthcoming transformation.
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Top priority: security
We comply with numerous requirements in order to ensure the security of health data. We use cutting-edge security standards, such as those used by banks, to provide effective protection.
Committed to innovation
We are already working on solutions for tomorrow. Whether it is next-generation software for medical practices or digital networking for the healthcare of the future – our strength in innovation delivers market benefits and investment security for our customers.
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#### Privacy

text: We comply with numerous requirements in order to ensure the security of health data. We use cutting-edge security standards, such as those used by banks, to provide effective protection.
Committed to innovation
We are already working on solutions for tomorrow. Whether it is next-generation software for medical practices or digital networking for the healthcare of the future – our strength in innovation delivers market benefits and investment security for our customers.
* * *
#### Privacy
#### Data protection is a matter of trust and the trust of our customers and their patients is important to us. The responsible handling of personal data in accordance with the applicable laws is therefore a top priority at Swisscom Health. We respect the privacy of all individuals and protect the data we store, transmit or otherwise process as part of our services.
As one of the leading providers of digitalization solutions for healthcare, we process personal data in our personal health management services for private customers and in our services for doctors, hospitals and other healthcare providers.
Hospitals, laboratories, pharmacies, physicians and other medical service providers instruct us to transmit data to other medical service providers or patients. In doing so, we transmit medical information such as entry and exit reports as well as administrative data, in particular data for the electronic billing of services in the treatment process.
Among other things, we offer receivables management, in which we take over payment transactions, accounting and dunning on behalf of doctors, laboratories and other medical service providers and process the corresponding invoice data.
Our portfolio also includes practice software that allows doctors and therapists to collect data they need as part of the treatments. They also carry out an electronic medical history with diagnoses as well as information on treatment and appointments.
We treat this sensitive and particularly sensitive data with the utmost care and only for the intended purpose. We process the data for the contractually agreed purposes with the client and only in the way that our clients are allowed to do themselves.
We do not process the data for our own purposes and do not pass it on to third parties without the consent of the data subjects, including other business areas within the Swisscom Group. In particular information on invoices and payment behaviour is only made available to our clients, i.e. doctors, therapists and other service providers.
For our services, we also rely on products and services from manufacturers and suppliers. In individual cases, they perform personal data for order fulfillment. In doing so, we ensure that our suppliers and service providers have only limited access to personal data and that the regulations of the applicable data protection law are complied with.
Persons have the right to receive information about their personal data processed by us. You may send our client a request for information in writing and with a copy of your identity card or passport.

text: Persons have the right to receive information about their personal data processed by us. You may send our client a request for information in writing and with a copy of your identity card or passport.
Similarly, persons have the right to request the correction of inaccurate personal data. They are also entitled to the deletion of their personal data and may object to further processing, unless we are obliged by applicable law to retain some of their personal data for verification purposes.
Downloads
Specific data protection information is available on the following Swisscom Health products and services:
* curaMED (PDF)
* curaBILL (PDF)
* curaLINE & eFaktura (PDF)
* Medical Connector Suite & PACS-as-a-Service (PDF)
#### Imprint
Publisher: Swisscom (Switzerland) Ltd
Pictures: iStockphoto, Adobe Stock, 123RF, Getty Images, Alamy Stock Photo, Swisscom
Contact
Head office: Ittigen
Postal address:
Swisscom (Switzerland) Ltd
Health
Neugasse 18
CH – 8005 Zürich
Telephone: +41 (0)58 822 22 22
E-Mail address:info.health@swisscom.com
In the contact form, you can place your wishes or questions about Swisscom Health offers the fastest. /p>
* Patient information
*   *   *   *   *

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*
## Threat intelligence basics
#  One step ahead of the attackers
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Forward
Knowledge is an important instrument of defence against cyberattacks. If a company knows how an attack might be made and on what, it can arm itself accordingly. Here, in the prevention stage, threat intelligence comes into play to gain advance knowledge on several levels.
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Text: Andreas Heer, 12 march 2018
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A bad deed every day: new cyberattacks on companies and authorities make the headlines on a daily basis. The attackers’ motivations are varied. Sometimes they want to gain access to confidential data (e.g. company secrets), and sometimes they aim to cause damage. In still other cases, the attackers only wish to obtain information in preparation for a bigger target. Diverse as the reasons for cyberattacks may be, commercial interests are almost always behind them. The aim is to convert these attacks into (digital) cash as quickly and as easily as possible.
A new trend in the cyberscene is “crypto mining”. Mining components are installed in manipulated websites in order to use the computing resources of unsuspecting visitors to mine for crypto coins. Cybercriminals’ imagination knows no limits. New business ideas for cybercrime and new attack patterns are created almost daily. With enough criminal energy and the corresponding expertise, they are often able to disable the existing security measures, using forms of attack which are different each time.
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###  Detecting attacks before they take place
This does not mean that companies are defenceless – because even targeted attacks can be averted if the threat status and attack scenarios are known. With the aid of an “early warning system”, companies can take preventative protective measures before an attack occurs. This is precisely where threat intelligence comes into play. The term refers to knowledge about current and possible threats and attack scenarios. Threat intelligence is not therefore security software; instead, it is the collection of data which can be used for targeted defence against potential attacks. This is somewhat comparable to weather data used to predict the possible course of hurricanes.
Threat intelligence is a young discipline within IT security and is interpreted in different ways by different providers. For example, the type and volume of data varies depending on the provider. And threat intelligence presupposes specialist knowledge in the area of Cybersecurity in order to convert the information into specific defensive measures. With this in mind, this approach provides effective protection for the prevention of attacks and therefore damage prevention.
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###  Threat intelligence: not just technical but also strategic
However, threat intelligence is not limited to technical implementation; rather, it should be integrated into the entire life cycle of the IT security strategy. This means that the available information is also fed into strategic planning. Accordingly, the British “Centre for the Protection of National Infrastructure” (CPNI) identifies four levels on which threat intelligence operates:

text: * * *
###  Threat intelligence: not just technical but also strategic
However, threat intelligence is not limited to technical implementation; rather, it should be integrated into the entire life cycle of the IT security strategy. This means that the available information is also fed into strategic planning. Accordingly, the British “Centre for the Protection of National Infrastructure” (CPNI) identifies four levels on which threat intelligence operates:
* Strategic: Information used by Risk Management to assess the current cyber threat status. For example, information about the frequency of regional or industry-specific attacks.
* Tactical: How do the attackers operate, and which tools and sources of information do they use? For example, if attacks begin with targeted phishing attacks on individual employees, appropriate preventative measures can be derived from this information.
* Operative: Details on known attacks which enable defensive measures to be taken against this type of attack.
* Technical: Specific information which allows security systems to detect attacks. Examples of this are addresses of command & control servers, malware signatures, IP addresses and domain names or social media accounts from which attacks have been launched.
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###  Security thanks to advance knowledge
When deployed correctly, threat intelligence adds a preventative component to Cybersecurity. This is because technical security measures only step into action when an attack takes place. With threat intelligence, companies can arm themselves against possible attacks and take measures in advance. This also means that IT security is prepared in the event of an actual attack and can avert the attack. However, threat intelligence does not run itself; it requires specialist knowledge at the strategic and technical level in order to interpret the data and draw the right conclusions from them. The prior knowledge is then extremely useful for preventative defence against attacks. Or, to put it another way, threat intelligence is an opportunity for companies to be a step ahead of attackers in the endless game of cat and mouse.
Kostenloses PDF →
Whitepaper
Threat Intelligence
Threat Intelligence is becoming increasingly important for companies. Learn in this white paper how Threat Intelligence is defined and which goals can be acheived with it.
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Kostenloses PDF →
Whitepaper
Threat Intelligence
Threat Intelligence is becoming increasingly important for companies. Learn in this white paper how Threat Intelligence is defined and which goals can be acheived with it.
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Would you like to regularly receive interesting articles and whitepapers on current ICT topics?
> Subscribe
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More on the topic
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Threat Intelligence Darknet
#### Keeping the dark side of the web under control
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Threat Intelligence Darknet
#### Keeping the dark side of the web under control
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Active incident detection
#### On the hunt for hidden attackers
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Active incident detection
#### On the hunt for hidden attackers
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#### Digital Risk Protection: proactive risk monitoring
Digital Risk Protection offers extensive risk monitoring and threat intelligence to respond proactively to threats and cyber attacks.
Go to offer
#### Digital Risk Protection: proactive risk monitoring
Digital Risk Protection offers extensive risk monitoring and threat intelligence to respond proactively to threats and cyber attacks.
Go to offer
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text: #  Smart Manufacturing – Consulting and Solutions
Digitisation in manufacturing
The digital transformation is well under way, including in Swiss industry. In Industry 4.0, the overarching focus is on efficiently connecting people, systems, machines, products and companies throughout the entire value chain. Smart manufacturing is the vision, digitisation the means: giving you more flexibility, improved efficiency and greater productivity, plus increased value for customers.
###  Digitisation is the key to smart manufacturing
With smart manufacturing from Swisscom, we will help you shed light on your company and the environment as a whole. The first step is a thorough reflection on your digital maturity level. You can then select useful, practical steps without jeopardising existing investments and customer relationships, and without losing sight of the strategy.
With the support of our experts, we’ll find the ideal solution combination for you and maximise your digital potential for the benefit of your company. Swisscom gives you comprehensive, individual support with a holistic approach, from business consulting and software development through to the integration and operation of your solution.
##  The 5 areas of focus of smart manufacturing
Through our holistic service, we help you take a future-oriented approach to all aspects of product development, integrated supply chain, production, service provision and disposal. The goal is a sound smart manufacturing vision, including the big picture and pragmatically implemented fields of action. This is how to make smart manufacturing a reality.
## Smart Customer Experience
Customers today use their preferred interaction channel to stay informed 24/7. Purchase decisions are prepared much earlier, and the added value of products only becomes apparent in real use. Without a 360-degree customer view, companies run the risk of losing touch with their customers and the market.
We offer customised solutions for inspiring customer experiences, enable a 360-degree view of your customers and make new business models possible. We develop and optimise the customer journey and ensure a consistent customer experience across all relevant touchpoints.
## Smart Supply Chain
Industrial companies have to be able to rely on good planning and control to ensure the optimum use of available resources and reach make-or-buy decisions. This is the only way to guarantee quality, reliable deliveries, cost efficiency and flexible response to changes.
We optimise and automate your core and support processes, creating the basis for resilient planning and control, improved efficiency, and flexible, resilient value chains. Customer-specific process modifications are easy to implement and strengthen your market differentiation.
## Smart Factory
Simplify and automate workflows, prevent media disruptions, break down company silos, strengthen collaboration and leverage synergies. Profitable interaction can only be achieved with digital workplaces that connect employees horizontally (M2M) and vertically (top floor to shop floor).
From top floor to shop floor: we integrate processes, data, systems, machines, things and people for smart, data-driven manufacturing. We establish a consolidated, digital and paperless production work centre to support efficient, modern work practices.
## Smart Products

text: Simplify and automate workflows, prevent media disruptions, break down company silos, strengthen collaboration and leverage synergies. Profitable interaction can only be achieved with digital workplaces that connect employees horizontally (M2M) and vertically (top floor to shop floor).
From top floor to shop floor: we integrate processes, data, systems, machines, things and people for smart, data-driven manufacturing. We establish a consolidated, digital and paperless production work centre to support efficient, modern work practices.
## Smart Products
Customers are moving away from wanting to purchase hardware and towards the purchase of services that optimally meet their requirements and add value. This requires smart, connected products that carry, collect and communicate information throughout their life cycle and use cycle.
The products of the future are service oriented, sustainable, efficiently manufactured, customisable and easy to improve. We offer IoT connections, process integrations, 360-degree data management and app development for your smart product to support you with the development of new business models.
## Data-Driven Business
A key to success is an end-to-end data concept that breaks down silos, makes product and customer data available, enriches data to produce useful information and generates standardised dashboards. This creates a transparent view of all aspects of the company.
Together, we eliminate data silos and create a ‘single point of truth’. Our technologies collect, process and visualise business-relevant data, and create the basis for forward-looking planning and control, improved processes, efficiency and quality, smarter products and better customer experiences.
###  Want to find out more?
###  Envisioning Workshop
Join our experts for a free, half-day workshop and discuss possible options for your company.
Get in touch now
####  Articles
* Accelerating digitisation in production with low code and IoT sensors
* Smart manufacturing: the business benefits of digitising production
* Expert interview: efficient shop floor courtesy of digitisation and low code
* Geobrugg AG: from 600 to 0 – Performance Cockpit instead of Excel compilations
####  Whitepaper
* Shop floor digitisation: your route to a smart factory
##  Why smart manufacturing with Swisscom?
End-to-end view
Holistic approach, from the strategy through to implementation and operation.
Comprehensive expertise
Wide-ranging experience from many successfully implemented projects.
Powerful ecosystem
Innovative partner companies with extensive manufacturing expertise.
Customised solution
With our vendor-independent service, we’ll help you find the right digitisation solution for you.
__ “Using IoT sensors, we have been able to build a lean, targeted solution for our shop floor needs.”
Pirmin Steiner, Digital Transformation Manager, Früh Verpackungstechnik AG
* Find out more
__ “It’s what you do with the collected data that matters.”
Jürg Atz , Head of Production , Geobrugg AG
* Find out more
1.   2.
__ Previous __Next
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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#####  Harmful to minors
Websites intended for an adult audience (over 18s), containing images, videos or information with sexually explicit content, such as nakedness and sexual acts.
#####  Disturbing
Websites featuring images, videos, games or other content likely to shock or scare. Also includes other types of content, such as that relating to cults or the occult for example, which could disturb young children.
#####  Drugs
Websites featuring information on the purchase, sale or manufacture of illicit drugs or other narcotics.
#####  Gambling
Websites that allow users to bet online using real money or credit, such as Internet gambling or lottery sites.
#####  Alcohol and tobacco
Websites that feature or advertise alcoholic beverages or the consumption of tobacco products, such as bars or nightclubs.
#####  Illegal
Websites that give users access to unauthorised content.
#####  Illegal downloads
Websites that make unauthorised content available for download; for example, for file sharing or in connection with software piracy.
#####  Violence
Websites containing violent images or violent videos.
#####  Hate
Websites that could incite violence against groups of people or individuals; for example, on the basis of race, gender, religion or sexual orientation.
#####  Weapons
Websites containing information about weapons or the sale of materials that can be used as weapons, such as knives, bombs, firearms or toy guns.
#####  Dating and relationships
Websites designed to help people find love or sexual partners.
#####  Shopping and auctions
Online auction or shopping sites on which users can purchase or bid for products and services.
#####  Media and streaming
Websites and services that allow users to stream different types of videos, often with no age restrictions.
#####  Social networks
Websites that allow users to connect with one another, such as social networks.
#####  Anonymisation services
Websites that allow anonymous and untraceable communication on the Internet.
#####  Unknown
Websites that are new or unknown to our web filters. The content of these sites cannot be verified.

text: ## Microsoft Azure consulting
#  A Hybrid Cloud platform thanks to Azure consulting
Harness the power of a flexible cloud computing platform. Swisscom has a comprehensive portfolio of services to guide you on your journey to the Azure Cloud. Our experts are there to support you in the planning, implementation and operation of your Azure platform – and in the development of future-oriented business solutions (big data or IoT for example).
###  Local expertise for global hyperscalers
Which Azure-based services are best suited to realising the complex requirements of your business? There’s a wide selection to choose from. Our Azure experts will guide you to a solution that perfectly meets your needs. Fundamental elements, such as security, governance, compliance, architecture and cost management, are included as standard. A particular focus is the cost effectiveness of your solution. When designing your Azure Cloud infrastructure, the focus is on ensuring that you pay only for what you actually need.
The planning, migration, operation and optimisation of services from the Azure Cloud are no easy tasks. It is therefore useful to have a partner who understands your business and speaks the same language. Our cloud experts have the necessary experience and expertise to support your company with its transition to the Azure Cloud.
By implementing Azure Cloud services with Swisscom’s support, you are also equipping your company for the future. Your solution will provide a solid foundation for the optimisation of processes and the agile implementation and scalability of innovations; a major asset for your competitiveness.
####  What’s in it for you:
* High-performance Public Cloud infrastructure and platform services
* Planning, implementation and operation
* 250 certified Microsoft® specialists and over 100 Azure experts
Certifications and expertise
###  Your benefits
* Global Public Cloud tailored to your requirements
* A comprehensive Hybrid and Multi Cloud service portfolio from a single source
* Managed Services for operational assistance and 24/7 support
###  When is it the right solution?
Do you want your IT infrastructure to boost your business and increase your company’s competitiveness? If so, you need a secure and agile cloud platform. You want to keep pace with the increasing complexity of technology, security and costs.
You don’t want to leave anything to chance with the development, implementation and operation of your IT in the Azure Cloud. Making the wrong decision can be expensive. What capacities do you need? Who is responsible for compliance, migration, licences and troubleshooting? What can cloud-based IoT, AI or big data tools bring to the business of tomorrow? Which processes can you digitise, simplify and accelerate – and how?

text: You don’t want to leave anything to chance with the development, implementation and operation of your IT in the Azure Cloud. Making the wrong decision can be expensive. What capacities do you need? Who is responsible for compliance, migration, licences and troubleshooting? What can cloud-based IoT, AI or big data tools bring to the business of tomorrow? Which processes can you digitise, simplify and accelerate – and how?
Swisscom experts will go through these and other issues together with you. They provide all the information you need to facilitate your decision making, and support you through every stage in your journey to the cloud. Our reliable, needs-oriented managed cloud services also allow you to focus on matters relating to your core business. Our certified Managed Services team is on hand to provide support services 24/7. And we offer flexible support with the operation of your cloud infrastructure.
###  Why Swisscom?
* Comprehensive: giving you all the support you require on your journey to the Azure Cloud
* Customised: we analyse your requirements and integrate the cloud into your IT environment, irrespective of your operating model (Hybrid and Multi Cloud)
* Personal: providing our expertise and services at your premises
###  Getting started with Microsoft Azure
##  Azure StarterKit
In this four-day workshop, we design your personalised journey to the Azure Cloud based on use cases.
Find out more (PDF)
##  Azure Cloud Foundation
Through this proven approach, we advise on, deliver and operate a solid cloud foundation.
Find out more (PDF)
##  Azure Base Camp
This one-day workshop provides everything you need for a structured start with the Azure Cloud.
Find out more (PDF)
##  Microsoft Self Assessment
We conduct an individual assessment to check your ICT environment. The self-assessment helps you to find the right assessment and thus the right way to fully exploit your Azure potential.
Go to configurator
###  Offers for Azure by Swisscom
##  Let’s talk about your needs
We will be happy to prepare a quotation.
Contact us
####  Download
* Azure Use Cases with Helvetia Insurance
###  Swisscom Azure service portfolio
However you want to use Azure, we have the services for you.
###  Awards
ISG Provider Lens, one of the leading market research and consulting firms in the IT sector, conducts an annual assessment of Swiss cloud providers. In its latest assessment, Swisscom was once again named a leader in Managed Services for Large Accounts.
Swisscom was named Microsoft's Global Partner of the Year 2021 in the Internet of Things category. Swisscom's IoT projects on Azure Stack Edge drive digitisation and innovation. As a full-service provider, Swisscom supports companies of all sizes on their journey to the Microsoft Cloud.
###  Our Azure Cloud services
#### Consulting
Professional services from local experts
Our certified engineers are there to advise you on addressing your individual challenges – whether in solution design, integration, migration or operation. Not only will we help your Azure solution get off the ground, we will also help you get the most out of it.
#### What is included

text: ###  Our Azure Cloud services
#### Consulting
Professional services from local experts
Our certified engineers are there to advise you on addressing your individual challenges – whether in solution design, integration, migration or operation. Not only will we help your Azure solution get off the ground, we will also help you get the most out of it.
#### What is included
* Solution design: integrated solutions, integration concepts, application modernisation
* Integration & migration: target solutions, project integration, cloud migration
* Experts on demand: for automation, security, cost optimisation, IoT and much more
* More about Professional Services
#### Managed Services
Focus on core business
Swisscom can do this for you: we take care of your daily operational activities, such as monitoring, patching, availability, backup and operational tasks, and also provide forward-looking recommendations on optimising these. Our certified Managed Services team is on hand to provide support services 24/7. In 2021, we were the first provider focusing on Switzerland to achieve certified Azure Expert Managed Service Provider (MSP), the highest partner status.
#### Your benefits
* Convenient: Swisscom assumes responsibility for your IT environment or parts thereof
* Flexible: Put together the different services in accordance with your requirements
* Secure: Services and support by an experienced expert team from Switzerland
* More info (PDF)(opens in new tab)
#### Reselling + / Licensing
A single contract partner and contact person
Swisscom offers comprehensive Microsoft licence reselling and has also been awarded the most important statuses required for this: Licence Solution Provider (LSP) and Cloud Solution Provider (CSP). Added bonus: we focus purely on Swiss customers and expand our professional and managed services portfolio with Reselling+. With our architecture and Journey to the Cloud consulting services, we ensure that your needs are covered and arrange appropriate licensing.
#### Your benefits
* A one-stop shop: Providing everything from consulting through to cloud migrations, support and licensing, including free Azure cost optimisation advice for midsize and large Azure CSP customers, all from a single source
* End-to-end: We provide advice on your cloud IT architecture and offer the licences to accompany it
* Service model: As a service provider, we guarantee support throughout the entire value chain when you purchase Swisscom Managed Services (including escalation to Microsoft)
#### Cloud Access
Direct access to the cloud
Do you want a fast, secure connection to the Azure Cloud? Then Cloud Access from Swisscom is the solution for you. The software-defined networking (SDN)-based networking solution enables you to efficiently manage your hybrid cloud environment. Cloud Access is operated and monitored in data centres in Switzerland.
#### Your benefits
* Convenient: You configure cloud access via the dashboard in near-real time
* Secure and fast: Cloud Access connections are not routed over the public Internet
* Ideal for hybrid solutions: Cloud Access connects Swisscom, AWS and Azure cloud solutions
* More info (PDF)(opens in new tab)
#### BigData
Leverage real-time data to better understand your customers

text: #### Your benefits
* Convenient: You configure cloud access via the dashboard in near-real time
* Secure and fast: Cloud Access connections are not routed over the public Internet
* Ideal for hybrid solutions: Cloud Access connects Swisscom, AWS and Azure cloud solutions
* More info (PDF)(opens in new tab)
#### BigData
Leverage real-time data to better understand your customers
Is a flexible big data solution important to you? And/or do you have a ‘cloud first’ strategy? We will put together an interdisciplinary team of trained AWS and Azure experts to develop an optimal solution for you. Take advantage of our established, iterative methods to achieve quick results.
#### Your benefits
* Better business: leverage big data to increase your productivity, better understand your customers and respond in real time
* Flexible: choose between on premises, in the cloud or hybrid
* Competent: benefit from the experience of our experts
#### IoT
Simplified IoT solutions on Azure
Our modular IoT portfolio and services are designed to support your IoT solution throughout all process steps. Azure-based business IoT system solutions are easy to operate, comprehensive and secure. They can be precisely adapted around your specific requirements.
#### Your benefits
* Faster market success: through simplified IoT solution management with products and support from a single source
* Extensible: Extend your Azure IoT service portfolio with the features of the modular Swisscom IoT platform
* Compatible: Integrate your IoT system solution into any enterprise IT system
* More info(opens in new tab)
#  ‘ For me, the cloud is a cornerstone of digital transformation.’
Martin Pfund, CIO Kantonsspital Graubünden
Find out more
__ ‘We were worried about delegating cloud operations.’
Flavio Losurdo, Head IT Operation Services, Implenia Schweiz SA
* Find out more
__ ‘A tailored IoT solution resulting from close collaboration.’
Christian Schollenberger , Global Head of IT , Rhomberg Sersa Rail Holding GmbH
* Find out more
__ ‘Our cloud solution is helping us become an industry pioneer.’
Giovanni Imsand, Head of ICT, Solina
* Find out more
__ ‘Together with Swisscom, we’re ready for the digital transformation.’
Gerhard Kapeller, IT infrastructure manager, HOPPE Group
* Find out more
__ ‘This new solution enables Comal.ch to express their task distribution and continuous learning philosophy. ’
Massimiliano Talento, Finanzleiter, Comal
* Find out more
__ ‘We can access our applications anytime, anywhere. That is agility!’
Mauro Cadorin, Head of IT, EMS
* Find out more
__ ‘Entrusting our IT to Swisscom facilitates our operations in the four corners of the planet.’
Nicolas Schornoz, Chief Financial and Operating Officer Vestergaard, Vestergaard
* Find out more
1.   2.   3.   4.   5.   6.   7.   8.
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####  Our experts will be happy to answer your questions. Contact us.
Contact us

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Interview with Stefan Mauron
#  «5G is the next logical step»
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The coming generation of mobile technology has much more to offer than just faster data connections. Stefan Mauron, product lead for Wireless Access Innovation and Swisscom’s own 5G evangelist, knows all there is to know about it.
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Text: Urs Binder/tnt-graphics AG, images: © Daniel Brühlmann, 13 september 2017
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Mr Mauron, what does 5G mean for you and for Swisscom?
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5G represents a paradigm shift in many areas. In contrast to previous mobile technologies such as UMTS or LTE, this is not primarily a matter of increasing bandwidth. 5G will make fundamental changes to mobile communications and make new services possible which no-one has yet dared dream of.
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What sort of services would these be?
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5G can, for example, benefit applications when it comes to guaranteed availabilities, and fulfilling service levels. Just think of major events, for example, where thousands of people gathered in a small space are streaming live videos from their smartphones. The capacity of the mobile network is soon exhausted. Using network slicing, a feature provided by 5G, we can still provide a guaranteed bandwidth to emergency service organisations without having to configure separate networks.
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What will be the impact of 5G on industry?
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We are setting up the first applications together with partners from industry and the Academy in the «5G for Switzerland» programme to research exactly this. One of the first to be involved is a manufacturer of medical products, Ypsomed. We are digitalising what were previously manual processes there, such as guiding semi-finished products through the production process. Or machine data are analysed in real time using predictive analytics techniques, which make it possible to forecast faults occurring in production. A network will be established for the machine park using the 5G mobile network.
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Couldn’t that also be done using a wired network?
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Of course it can, and it is also done that way today. However, just imagine a production line that is several hundred meters in length and that encompasses dozens of machines. To network them, Industrial Ethernet is required, and it’s expensive. And it lacks the flexibility required for production sites that need to be converted for product modifications or new products multiple times.
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5G will allow machines in production facilities to be moved anywhere they are needed without laying new cables.
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How does the machine connection actually function?
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We developed a gateway for the mobile network which can transmit any wired connectivity using 5G. For example, you connect it to the Ethernet port of the machine, which you can then move around without routing new cables. This also makes industrial PCs, robots and measuring stations instantly mobile, allowing them to be used more flexibly.
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Swisscom has developed the corresponding gateway for connecting the machines.
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What else does 5G have to offer?
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We developed a gateway for the mobile network which can transmit any wired connectivity using 5G. For example, you connect it to the Ethernet port of the machine, which you can then move around without routing new cables. This also makes industrial PCs, robots and measuring stations instantly mobile, allowing them to be used more flexibly.
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Swisscom has developed the corresponding gateway for connecting the machines.
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What else does 5G have to offer?
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Edge computing is a new component. This will change the provisioning of cloud services radically: Edge computing relocates cloud resources such as processing power and memory directly to the mobile network’s base stations. This means that the Internet will no longer be needed as a basis for many cloud-based applications. This improves the level of security, and the response times.
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What is «Massive IoT» actually good for?
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The 5G network will make a drastic increase in the number of devices and mobile network-based real-time applications possible. We are expecting up to 100,000 devices per radio cell, and end-to-end latencies of just a few milliseconds.
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And what specific benefits will this provide?
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These properties of 5G technology are also useful in industrial applications. There are, for example, machines that deliver data on 1,000 parameters every millisecond – this produces a huge data lake. These data are analysed in real time. This allows forecasts to be made to predict when a given parameter will exceed the tolerance, and allows action to be taken early on. In the past, data like this was only evaluated after the production run.
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When will 5G be launched? So far, the wireless interface hasn't even been standardised...
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Standardisation is currently proceeding at full speed, and we are expecting an initial standardisation paper at the end of 2017. Swisscom is assuming that 5G will be commercially available in Switzerland at the end of 2018.
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Will all features of 5G become available at the same time?
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No, technologies like NB-IoT or Edge Computing could be introduced earlier. 5G won’t arrive as a big bang, but rather as an evolving technology which will build up on, among other things, 4.5G.
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And what will only be introduced later on?
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Very high bandwidths in the upper gigabyte range will be implemented in higher spectra and a new air interface. We refer to «new radio» when it comes to cm and mm waves. This requires international harmonisation, followed by approval by the national authorities. These processes are time-consuming and are certain to take until after 2020.
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The latest 5G demonstrations show «end devices» several times the size of a refrigerator. Is shrinking these dimensions down to smartphone size by 2020 realistic?
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The latest 5G demonstrations show «end devices» several times the size of a refrigerator. Is shrinking these dimensions down to smartphone size by 2020 realistic?
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It reassures me that we’re only talking about fridges. The first UMTS device was the size of a station wagon when it was first developed. It is primarily a question of cost: Tests are being run at the moment, and only when the technology is exactly right and all standards are clear will miniaturisation begin. Miniaturisation will then proceed at a rapid pace.
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Where are there still problems in relation to end devices?
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The MIMO technology (multiple input, multiple output) will be decisive for 5G. In terms of 4G, we refer to 2x2 or 4x4 MIMO antennas, for example. This is also easy to implement in a smartphone. When it comes to 5G, we speak of «massive MIMO» with arrays of 64x64 antennas, for example, or more. To ensure something like this still functions efficiently in a small space, more innovation and development work is required.
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We already have LoRa for Industry 4.0. Will 5G supersede this wireless technology?
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No, I don’t think so. Instead, there will be different networks in future for IoT applications. On the one hand, there will be 5G technologies such as Narrowband IoT, which is based on cellular systems. On the other hand, there will be networks like LoRa in unlicensed bandwidths. I don’t really think that the competition between them will be keen, because the technologies differ too much, for example in terms of availability, security or costs. What exactly will be used depends on the respective application case – and will often be based on a case-by-case decision. Swisscom offers both.
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To finish, a personal question: What does a «5G evangelist» do?
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«... he evangelises» (laughing). It’s actually quite simple: My colleagues and I are passionate about the topic of 5G because it will open up fields for new and lucrative business opportunities which will work to the benefit of digitalisation. In industrial environments in particular, many Enterprise customers are venturing into new territory. As a reliable, top technology partner, we want to help them to reap the benefits for themselves. That won’t happen by producing glossy brochures. Instead, it requires that we take steps together with the customer, and we will have to get our hands dirty at times. We needed to start by developing our own hardware and software solutions for the challenges we’re facing. There are no fully-fledged products to buy. At least not yet. And this is the other aspect of it: We will use the new innovations to get the internal organisation fit for the business cases to come.
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«We will use the new innovations to get the internal organisation fit for the business cases to come.»
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And how did you secure yourself this position?
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«We will use the new innovations to get the internal organisation fit for the business cases to come.»
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And how did you secure yourself this position?
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You can’t just apply for it, because more important than the position is your own mindset and your passion for a topic, because only then will you go the extra mile. Only someone who is brimming with enthusiasm will be able to convince the customer. Letting teams with good ideas get on with their work is part of our corporate culture. This does, however, require a lot of trust, flat hierarchies and straightforward decision-making processes. These aspects, paired with the ambition to be a technological leader, are reasons why I work at Swisscom.
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###  «5G for Switzerland»
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Together with its partners Ericsson and the Federal Institute of Technology Lausanne (EPFL), Swisscom is promoting research and development into the next-generation mobile network.
> More
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The future of mobile communications
#### 5G – much more than just speed
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The future of mobile communications
#### 5G – much more than just speed
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Coaching for the “Low Power Network”
#### A boot camp for the Internet of Things
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Coaching for the “Low Power Network”
#### A boot camp for the Internet of Things
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#####  Shared Responsibility
#  How providers and user companies protect the cloud
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When it comes to protecting the public cloud, the provider and the company using the cloud share the responsibility. The shared responsibility model defines precisely how.
Text: Christoph Widmer, Images: tnt-graphics, 28 may 2019
Computing power at the touch of a button. Business-relevant applications that can be accessed at any time. Prefabricated development environments that are available to IT departments: The cloud has fundamentally changed the way IT is consumed. However, the issue of information security (IT security, information and data protection) has also become more complex as a result. The security of the public cloud in particular often leads to misunderstandings and false assumptions among cloud consumers. As much as they are used to classic outsourcing models and want to be unburdened in terms of security, they cannot simply pass on the issue of cloud security entirely to the cloud provider. Cloud consumers are jointly responsible for cloud security if they really want to obtain applications, development environments and/or virtualised server instances securely from the public cloud.
“In principle, the cloud provider is responsible for the security of the cloud infrastructure, while the cloud consumer is responsible for security within the cloud.”
Klaus Gribi, Swisscom Senior Security Consultant
The shared responsibility model defines the respective areas of responsibility of cloud users and cloud providers. Originally formulated by Amazon Web Services and Microsoft Azure, the division underlying this responsibility model for security and compliance is now also employed by other cloud providers. “Essentially, shared responsibility distinguishes between the security of the public cloud itself and security within the public cloud,” explains Swisscom Senior Security Consultant Klaus Gribi. “In principle, the cloud provider is responsible for the security of the cloud infrastructure, while the cloud consumer is responsible for security within the cloud”
Microsoft Azure shared responsibility model.
The responsibilities vary depending on the cloud service model that the cloud consumer is using:
* Infrastructure as a service: Cloud providers assume little responsibility
In the majority of cases, cloud consumers bear sole responsibility for the security of IaaS solutions. They are responsible for the security of the operating system, the data and the applications. The cloud provider is only responsible for protecting the virtualisation platform.
* Platform as a service: The cloud provider has greater obligations
With PaaS, cloud providers take care of the security of the entire development environment as well as the operating systems and databases. For his part, the cloud consumer is responsible for the security and management of the applications developed and running on the platform and the data.
* Software as a service: Users are unburdened

text: * Platform as a service: The cloud provider has greater obligations
With PaaS, cloud providers take care of the security of the entire development environment as well as the operating systems and databases. For his part, the cloud consumer is responsible for the security and management of the applications developed and running on the platform and the data.
* Software as a service: Users are unburdened
With SaaS solutions, the service provider is responsible for the majority of the security aspects. Aside from user management and the data stored in the cloud, the service provider takes care of all the cloud security. The SaaS users are responsible for protecting the data and information. “Users of SaaS solutions are still essentially responsible for ensuring that identity and access management is implemented correctly and that only the data which they really want in the cloud gets into the cloud,” says Gribi. “Cloud consumers can protect outsourced data further by encrypting it.”
###  Areas of responsibility may differ
Although the shared responsibility model is often merely a rule of thumb, the technical areas for which cloud consumers and providers are responsible can differ from case to case. “Although an IaaS customer is responsible for cloud security from the operating system level, some providers also install components in the operating system, e.g. to monitor the performance of virtualised instances,” Gribi explains. “Shared responsibility is therefore subject to provider-specific limits that may be dynamic.”
What’s more, a cloud consumer may also outsource individual tasks. If, for example, he chooses a managed OS of an IaaS instance, responsibility for the operating system no longer lies with him, but with the cloud provider or third-party provider. However, under certain circumstances, firewall management may remain a task for the cloud consumer. Shared responsibility is thus becoming more complex. The service level agreements (SLAs) of the cloud provider define exactly how the responsibilities are divided between the provider and the consumer in each case. That’s why cloud consumers must study the SLAs in detail. Only then can they take appropriate security measures themselves and provide the best possible protection at their end for the cloud services they use.
### Technical and organisational factors are also decisive
In addition to these technical aspects, shared responsibility also extends to other factors. For example, cloud consumers need to determine how their chief information security officer can collaborate with the cloud provider’s security organisation:
* How exactly are vulnerability management processes handled?
* How does the provider conduct security incident management?
* How is the information made available by the cloud provider’s cloud security portal integrated into the consumer’s own security processes?
“The topic of cloud security thus does not end at the technical security level, but also affects cloud consumers from an administrative and organisational perspective,” Gribi notes. “These factors are therefore fundamental from as early as the evaluation and selection of a suitable cloud provider.”
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text: * How is the information made available by the cloud provider’s cloud security portal integrated into the consumer’s own security processes?
“The topic of cloud security thus does not end at the technical security level, but also affects cloud consumers from an administrative and organisational perspective,” Gribi notes. “These factors are therefore fundamental from as early as the evaluation and selection of a suitable cloud provider.”
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Cloud transformation in the company
#### Do you have a balanced cloud strategy?
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Cloud transformation in the company
#### Do you have a balanced cloud strategy?
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ISG Provider Lens 2021
#### Swisscom continues to lead the way in the Swiss cloud market
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ISG Provider Lens 2021
#### Swisscom continues to lead the way in the Swiss cloud market
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Mainframe as a Service
#### The mainframe has moved into the cloud
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Mainframe as a Service
#### The mainframe has moved into the cloud
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Ookla
# Ookla once again confirms that Swisscom has the best network in Switzerland
Swisscom has triumphed in the Ookla Speedtest Awards for the sixth time, coming top in the categories ‘best mobile coverage’ and ‘fastest mobile phone network’. A Speed Score of 67.25 Mbit/s means that Swisscom customers enjoy the fastest network speeds with the best coverage.
Armin Schädeli, Deputy Head of Media Relations
04 March 2021
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Ookla analysed the results of tests taken with Speedtest across Swiss mobile phone networks in theperiod from July to December 2020. Customers can use the Speedtest app from Ookla to measure thespeed of the mobile network. Over half a million measurements show that Swisscom has the fastestmobile network and the best mobile coverage. Christoph Aeschlimann, Swisscom CIO&CTO, isdelighted: “This is the result of our ongoing network expansion, as that’s what enables us actually toprovide our customers with the high speeds and so prepare them for the opportunities of thenetworked world.” Swisscom achieves average top speeds of 79.81 Mbit/s when downloading and22.28 Mbit/s when uploading. Doug Suttles, CEO and co-founder of Ookla, said: “Swisscom’s highspeednetwork ensures its customers experience the highest quality of service. Speedtest Awards arean elite designation reserved for the best fixed and mobile internet providers around the world.”
## Significant investments in 5G and 4G expansion
Swisscom is constantly driving the expansion of the mobile phone network to meet the risingdemand for data. Swisscom already provides the latest 5G mobile generation to 96% of thepopulation. The faster version 5G+, with all the advantages of 5G, is available at over 500 locationsand is being expanded further.
## About Ookla Speedtest
Speedtest by Ookla is the world’s leading provider of Internet performance testing and consumerdrivennetwork diagnostics. With more than 10 million tests performed per day and more than 34billion tests completed overall, Speedtest provides the most complete overview of global Internetperformance and accessibility. The company’s comprehensive data platform, known as SpeedtestIntelligence, is a reliable and important research and analysis tool that is used by businesses,universities and government agencies to analyse and better understand the complex world ofInternet services by region and provider. The Speedtest app is available for download for iOS, Android,MacOS, Windows, Apple TV and Google Chrome.
## Downloads
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Press release
(PDF file, 81 KB)
## Links
www.swisscom.ch/bestnet
www.ookla.com
www.speedtest.net/awards/switzerland/
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## Latest news about Swisscom
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

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# “Even after 31 years, I’m learning new things every day.”
Back when I was a telephone operator, I used to guide callers through Basel with a map of the city on my desk. Today, I solve tricky cases when customers complain.
Cornelia Herzog, Complaints Management employee
15 September 2022
Zoom
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I’ve grown up at Swisscom. Since my apprenticeship at the 111 information hotline in 1988, I have witnessed the transformation of technology over the decades and have undergone regular further training. I’m still enthusiastic about the development opportunities at Swisscom. A quick overview of my career: telephone operator, switching service, trained new employees, worked in Fribourg for two years and brushed up on my French skills, team leader, hotline agent for specialist retailers and private customers. For 13 years now, I’ve been working in complaints management, where every day is different from the last. Assistance, fraud, threats – the cases are demanding. I constantly adapt to the needs of customers in order to find the best solution and work together with legal advisers, the police and the authorities to achieve this. This variety motivates me – in my personal life as well as at work. Anyone who knows me knows I couldn’t live without books, I’ve travelled to many countries, I own dogs and I spend my free time wandering around our house. My curiosity always opens new doors for me.
## Cornelia Herzog
## Complaints Management employee
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’

text: Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: Anwendungshandbuch G20
Anwendungshandbuch «Safety bei Swisscom» – Deutsch | Dossier Download(opens in new tab)
---|---
Notfallkarte Swisscom
Notfallkarte Swisscom – Deutsch | Dossier Download(opens in new tab)
---|---
Leitlinie Arbeitssicherheit
Telekommunikationsstandorte – Deutsch | Dossier Download(opens in new tab)
---|---
Anhänge G20
1a, Liste der Swisscom-Konzerngesellschaften | Download nicht möglich(opens in new tab)
---|---
1b, Organisationsstruktur Swisscom | Dossier Download(opens in new tab)
2, Safety Gesetzeskompass | Dossier Download(opens in new tab)
3, Safety-System Übersicht | Dossier Download(opens in new tab)
4, Safety Organisation auf Stufe Konzern
| Dossier Download(opens in new tab)
5, Gefahrenportfolio Safety (Gesamtübersicht) | Dossier Download(opens in new tab)
6, Korrelationsmatrix GB mit erhöhten Gefahrenpotential | Dossier Download(opens in new tab)
7, Korrelationsmatrix Safety-Regeln und Tätigkeitsbereich | Dossier Download(opens in new tab)
8, Persönliche Schutzausrüstung (PSA) | Dossier Download(opens in new tab)
9, Gesamtarbeitsvertrags (GAV) Swisscom | Dossier Download(opens in new tab)
10, Prozess «Bearbeitung von Ereignismeldungen» | Dossier Download(opens in new tab)
11, Handbuch Safety SAP/HR-Ausbildungstool | Download nicht möglich(opens in new tab)
12, Übersicht Safety-Dokumenten | Dossier Download(opens in new tab)
13, Rollen Safety > Kap. 3.4.6. G20 | Dossier Download(opens in new tab)
14, Safety-Ausbildungsperiodizität | Dossier Download(opens in new tab)

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# SwissTrustRoom: FAQs
On this page:
Questions about features, login or digital signature? Find answers to the most frequently asked questions about SwissTrustRoom here.
* General
* Login
* Features
* Authorisations
* Security
## General
* * *
#### Who is SwissTrustRoom for?
For Boards of Directors to share and edit their highly confidential information and documents in an efficient and structured way. For management boards with responsibility for projects and sensitive information that even their own IT administrators cannot access. For all employees who need to share confidential data and information in their day-to-day work or as part of a dedicated project, not only within the company but also outside of the corporate IT systems and even globally.
#### Which data formats are supported?
SwissTrustRoom supports all standard file formats. You can also create folders and store your files in a structured form.
#### Which browsers are supported?
SwissTrustRoom is compatible with most commonly used browsers.
It supports the following browsers (in their latest versions):
* Microsoft Edge (Windows)
* Chrome (Mac, Windows)
* Safari (Mac and iOS)
* Firefox (Mac, Windows)
Other combinations of operating system and browser version may also work, but are not officially supported.
#### Where can I get help with questions?
As an end user, you should contact your company’s appointed Community manager. They will then be able to call the Swisscom hotline for assistance with questions concerning SwissTrustRoom. For data protection reasons, Swisscom is unable to provide direct support for end users.
#### How long does it take to set up and activate SwissTrustRoom?
SwissTrustRoom can be used immediately after registration.
#### Can I try SwissTrustRoom free of charge?
Yes, you can use SwissTrustRoom, including the digital signature, free of charge for 14 days.
#### How does SwissTrustRoom differ from other cloud storage services, such as Dropbox, Google Drive and Apple iCloud?
SwissTrustRoom is a highly secure exchange platform that is not subject to the US CLOUD Act. All of your data remains in Switzerland. Data is stored in two redundant, highly secure Swisscom data centres.
#### How do I cancel SwissTrustRoom?
As a Community manager, you can cancel the Community by selecting ‘Delete Community’. This will deactivate your account immediately and all of your data will be deleted. You cannot reactivate your account.
#### How long will the data be stored?
Data will be permanently deleted 7 days after the cancellation of your account.
## Login
* * *
#### How is the SwissTrustRoom login protected?
Access to the SwissTrustRoom is protected by two-factor authentication.
#### What two-factor authentication options does SwissTrustRoom offer?
For two-factor authentication, you can choose between Mobile ID, SMS Challenge Code and the Microsoft Authenticator app.
#### Can I change the password?
You can change your password at any time in the SwissTrustRoom under ‘My profile’.
#### What should I do as a user if I have forgotten my password?
Contact your company’s appointed Community manager. They can then assign you a new password.
#### What should I do as a Community manager if I have forgotten my password?

text: #### Can I change the password?
You can change your password at any time in the SwissTrustRoom under ‘My profile’.
#### What should I do as a user if I have forgotten my password?
Contact your company’s appointed Community manager. They can then assign you a new password.
#### What should I do as a Community manager if I have forgotten my password?
Swisscom is unable to reset Community manager passwords. The Community manager must create an emergency code in the SwissTrustRoom. We recommend that companies appoint a second Community manager.
## Features
* * *
#### What are the features of SwissTrustRoom?
1. Sharing and exchanging documents
2. Document annotation
3. Calendar
4. Confidential discussions
5. Secure data storage (room concept)
6. Electronic signature for PDF documents
7. Approval procedure for consultations
8. Legally-binding document signing
SwissTrustRoom is continually being developed. We are working on additional useful features that make working life even easier.
#### Will I receive a notification if somebody releases a new document for me in SwissTrustRoom?
Yes, you can opt to receive e-mail and SMS notifications when new documents are uploaded. You can configure your preferences yourself. Notifications are not activated by default.
#### Can I download multiple documents at once?
Yes, multiple documents can be downloaded at the same time. These will be added to a ZIP file (with the extension SwissTrustRoom.zip).
#### Can I download entire folders including subfolders?
JYes, you can download entire folder structures. They will be added to a ZIP file (with the extension SwissTrustRoom.zip).
#### Can I upload entire folders including subfolders?
Yes, you can upload entire folder structures to a dedicated Community data room in a ZIP file. The ZIP file can be extracted in SwissTrustRoom and is then displayed in your folder structure.
#### What is the maximum file size?
The maximum size of an individual file is 5 GB.
#### How do I upload files?
Select your files and drag them into the SwissTrustRoom page in your browser. Not all browsers support drag & drop.
#### Can I add information to my Favourites?
Yes, you can add documents, data rooms, folders, individual users, calendar entries and discussions to your Favourites. To do this, simply click the Favourites icon for the item in question.
#### Is it possible to edit documents offline?
Yes, you can use the SwissTrustRoom app on an iPad to edit documents offline.
#### What happens if I delete files, calendar entries or folders?
Deleted items are permanently deleted and cannot be recovered..
#### Can you prevent documents from being downloaded and printed out?
Yes, this is possible.
#### Is there a read-only feature with a superimposed custom watermark?
Yes.
#### What happens with the data if I delete (‘wipe’) a Community?
All data saved in the Community will be permanently deleted, including all members and groups. All that remains is access for Community managers.
## Authorisations
* * *
#### Can anyone assign access authorisations for a Community data room?
Only users with the necessary authorisation can grant access to other users.

text: Yes, this is possible.
#### Is there a read-only feature with a superimposed custom watermark?
Yes.
#### What happens with the data if I delete (‘wipe’) a Community?
All data saved in the Community will be permanently deleted, including all members and groups. All that remains is access for Community managers.
## Authorisations
* * *
#### Can anyone assign access authorisations for a Community data room?
Only users with the necessary authorisation can grant access to other users.
#### Is it possible for me to see who has access to documents in the same data room?
All users with access to a data room can see which other authorised users also have access to this room.
#### Can I grant access to an individual document?
Access authorisation is assigned and inherited at data room level. External parties can be given access to individual documents through one-time access authorisation.
#### Can you give somebody temporary access to a data room?
Yes, you can define an authorisation period and also define whether a user has upload, download or read-only authorisation. For the submission of offers, for example, you could give somebody authorisation to access a particular data room in SwissTrustRoom until the offer submission deadline. It is also possible to grant one-time access.
#### Is there a personal data repository for my use alone?
Yes, the Community manager can activate a personal room for each user. The Community manager cannot view any of the data in this room and no other users can be given access to it.
## Security
* * *
#### Where is the data stored?
All information in SwissTrustRoom is stored redundantly and exclusively in Switzerland, in banking standards-compliant Swisscom data centres. The data is subject to Swiss data protection legislation.
#### How does Swisscom protect the data in SwissTrustRoom?
Data is uploaded over a secure connection using standard bank-level encryption (EV SSL). The data is processed and stored using multiple AES 256 encryption.
#### Can Swisscom view any of the data stored in SwissTrustRoom?
No. The encryption used makes it impossible for anyone that has not be given authorisation by the Community manager to view the data.
#### Can Swisscom see who has access to my SwissTrustRoom Community?
Only the Community manager can see the user data. The continuously encrypted data storage means that Swisscom is only able to see the number of users in the Community and how much space is being used up.
#### Does Swisscom offer end user support?
No. As the Community managers have exclusive access to the user contact details, it is not possible for Swisscom to provide end user support. However, Swisscom is happy to support the Community manager with any issues.
#### What happens in the event of a server failure?
A hardware failure or even failure of the entire data centre has no impact on the data stored. All data is stored securely in different locations.
#### Is SwissTrustRoom audited by a third party?
Yes, SwissTrustRoom is audited regularly by independent third parties.
* * *
### Interested?
Contact us
* * *
Request offers
* * *
##  For more information about SwissTrustRoom, visit:

text: #### What happens in the event of a server failure?
A hardware failure or even failure of the entire data centre has no impact on the data stored. All data is stored securely in different locations.
#### Is SwissTrustRoom audited by a third party?
Yes, SwissTrustRoom is audited regularly by independent third parties.
* * *
### Interested?
Contact us
* * *
Request offers
* * *
##  For more information about SwissTrustRoom, visit:
* __
Terms and Conditions of Use Swisscom Certification Service (qualified and advanced electronic signatures).
(PDF file, English)
#### SwissTrustRoom
Test it now for free: The web-based solution for exchanging and processing confidential company data incl. electronic signature.
Go to offer
#### SwissTrustRoom
Test it now for free: The web-based solution for exchanging and processing confidential company data incl. electronic signature.
Go to offer
Whitepaper
#### Data Loss Prevention
Find out how Data Loss Prevention solutions work and how to introduce DLP into your company in phases.
Whitepaper
#### Data Loss Prevention
Find out how Data Loss Prevention solutions work and how to introduce DLP into your company in phases.
* * *

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* * *
* * *
#  Switch and benefit
Switch now to Swisscom’s new inOne SME mobile subscription and
benefit from even better service.
* * *
##  1\. Order inOne SME Mobile
Switching is easy.
Simply keep your current number or
choose a new one.
##  2\. Swisscom will take care of the rest
Relax and let us
cancel your old subscription with
your former provider.
##  What happens:
| Once we receive your order we will send you a confirmation e-mail and form so you can confirm number porting.
---|---
| You sign and return the form to Swisscom via e-mail or post. Once Swisscom receives the form you will be sent a new SIM card.
| As soon as the switch from your former provider is approved, we will notify you (by letter) in confirmation and let you know when you can insert and use your new Swisscom SIM card.
* * *
* * *
The switchover date of your choice must be at least 30 and at most 120 days in the future.
* * *
* * *
* * *
* inOne SME mobile
## basic
Price per month
## 50.—
Details
* Unlimited within Switzerland, EU/Western Europe and from EU/Western Europe to Switzerland
* 3 GB per month Switzerland/EU
* Basic Speed: surfing at up to 50 Mbit/s
* inOne SME mobile
## go
Price per month
**50.—**
for 6 months, after
80.—
Details
* Unlimited within Switzerland, EU/Western Europe and from EU/Western Europe to Switzerland
* Plus Speed: surfing at up to 100 Mbit/s
* 100 MB/mth and 1000 SMS in other countries worldwide
* inOne SME mobile
## premium
Price per month
**170.—**
for 6 months, after
200.—
Details
* Surf, make calls and send SMS in more than 100 countries worldwide
* Unlimited calls from Switzerland to EU/Western Europe and USA/Canada
* Premium Speed
* Use up to 5 additional devices
* Swiss SME mobile
## flat
Price per month
## 65.—
Details
* Unlimited surfing, calls and SMS within Switzerland
* Basic Speed: 50 Mbit/s
* Swiss SME mobile
## light plus
Price per month
## 30.—
Details
* Unlimited calls in Swisscom mobile and fixed network and SMS
* 1,5 GB surfing in Switzerland
* Basic Speed: 50 Mbit/s
* * *
* * *
* * *
## Any questions? We will be happy to help
Telephone advice
__Request a call
#### Hotline
__
+41 800 055 055
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 055 055 is currently closed.
Our business hours are:
Phone me
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel

text: __
Free phone
#### Hotline closed
The hotline 0800 055 055 is currently closed.
Our business hours are:
Phone me
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 055 055 is currently closed.
Our business hours are:
Close
#### Thank you very much
Arrange an appointment in a Shop
__Shop appointment
Set up a fixed appointment, no need to wait.
#### Offer conditions
If you take out a new subscription, inOne SME mobile go costs CHF 50/month for the first six months (then CHF 80/month), including SME advantage CHF 38/month (then CHF 68/month), and inOne SME mobile premium costs CHF 170/month (then CHF 200/month), including SME advantage CHF 140/month (then CHF 170/month). Minimum contract period 24 months. Activation charge 59.90.–. Cannot be combined with subscription promotions. inOne SME mobile go is valid for normal personal use. Calls from Switzerland to other countries, from the EU to third countries and calls/SMS to business, premium rate and short numbers are subject to a charge.

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Business Internet Services and Business Network Solutions
# «Stable, secure – and perfect for home-working»
Martin Grichting
Municipal Clerk, Municipality of Riederalp
To the Swisscom solution used
To the Swisscom solution used
The municipality of Riederalp has improved its data security with solutions from Swisscom. Staff spend less time dealing with IT and work efficiently and securely, even from home.
Together with his colleagues Katja Volken and Marlene Fux, the municipal clerk Martin Grichting works in a place where other people enjoy their holidays. The municipal authority of Riederalp is accommodated in the school-house in Ried-Mörel, a picturesque mountain village in the Upper Valais. The municipality also has an office with a public counter further up the mountain – 1,900 metres above sea-level on the Riederalp. The municipality num-bers around 480 residents. “However, our infrastructure – e. g. water, waste water, energy – is designed for a small town,” confirms Martin Grichting. With visitor beds available in the municipal area totalling around 6,000, the infrastructure needs to work at full capacity during the tourist seasons.
### Municipality of Riederalp – profile
* Approx. 480 inhabitants
* 6000 guest beds
* Area: 2099 heactares
### The project with Swisscom
* Modern, future-proof, integrated IT solution
* No investment in own infrastructure
* Stable and fault-free operation
.
### The municipality of Riederalp successfully uses this Swisscom product
IT solutions for municipalities
Secure, stable and powerful IT solutions for digitalisation in municipal administrations.
Go to offer
### Is it still necessary to run your own server?
A few months ago it became apparent that the server in the municipal administration’s roof space needed to be replaced. This would have entailed considerable invest-ment. The district-wide launch of new administration software, staff working from home and improvements to data security were also on the municipality’s agenda. The municipal administration was once attacked by hack-ers, recalls Martin Grichting: “Our data was deleted all at once. We had to restore everything from our backup files.” A backup that also came at a price. Martin Grichting had to take the backup tapes home with him every evening after work. The municipal council weighed up the pros and cons of making selective improvements and came to the conclusion that a complete overhaul of the IT infrastructure would be more effective and economical.
### New network – as stable as the rope on a cable car
The municipality of Riederalp uses local service providers wherever possible and it presented its requirements specification to the Brig-based ICT specialist and Swisscom partner, Netkum AG. The municipal council was im-pressed by Nektum’s concept, and the company was able to go ahead with the modernisation. The first goal was secure cross-site collaboration with Swisscom Business Internet Services and Business Network Solutions.
« We have minimised the risks. »

text: The municipality of Riederalp uses local service providers wherever possible and it presented its requirements specification to the Brig-based ICT specialist and Swisscom partner, Netkum AG. The municipal council was im-pressed by Nektum’s concept, and the company was able to go ahead with the modernisation. The first goal was secure cross-site collaboration with Swisscom Business Internet Services and Business Network Solutions.
« We have minimised the risks. »
Internet access is protected against outage, and a firewall, antivirus package and web filter ensure that the munici-pality’s data has maximum protection against cyber attacks. The Virtual Private Network (VPN) provides additional security: it ensures that access to the corporate network from all locations is separate from the public Internet. Remote Access Service (RAS) enables municipali-ty staff to work just as efficiently from home as in the office – a key advantage, especially during the pandemic. The entire network can also be configured centrally via this secure remote access.
### All data uploaded to the cloud.
Servers humming away in the municipal administration’s roof space are a thing of the past. All the data is stored in the secure Swisscom Cloud. “This changeover was somewhat tricky,” explains Martin Grichting. “We use software from different providers. For example the cantonal program for taxes, national programs for ID cards, civil registration and the residents’ registration office, plus a software for general administration and management of municipal council meetings. Migrating all these applications into the cloud took a bit longer than planned, but we managed it in the end.”
### A good outlook with an all-new IT system
With the new network at its back and data stored centrally in the Swisscom Cloud, the municipality of Riederalp now has a future-proof IT solution, explains Martin Grichting: “Our data is safer in the cloud than uploaded to a server, and we save the time and expense of backups. Accessing data is straightforward, whether from the office, from the public counter on the Riederalp or when working from home. The local councillors can work from home and exchange files easily using the meeting management tool. Our IT is now stable and runs without a hitch – and we have minimised the risks.”
* Back to the solution used

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Fabienne Puppin
* Our authors
* Our authors
# Fabienne Puppin
## Kickbox Innovation Managerin
Swisscom AG
__E-Mail
__LinkedIn
## More articles by Fabienne
Personal Development
Von Kickbox zur Höhle der Löwen 🚀
Fabienne Puppin
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

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Anouchka Ganivet
* Our authors
* Our authors
# Anouchka Ganivet
## Office & Event Manager Swisscom Digital Lab
Swisscom AG
__E-Mail
## More articles by Anouchka
Innovation
Swisscom Digital Lab: Innovation and Inspiration
Anouchka Ganivet
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

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#### How to reach us
# Contact for your concerns
#### Select your request and contact us by hotline or text message.
#### Contact for private customers
Do you have questions about your bill or products? Would you like advice or to report a fault?
Go to contact form
#### Contact for business customers
Do you have questions as an SME or large corporate customer?
* * *
Go to contact form
* * *
#### Enquiries about the company
Do you have questions about vacancies, the company or network expansion? Would you like to contact our media office or make a sponsorship enquiry? You've come to the right place.
* * *
## 1My request
* __
Jobs, apprenticeship & career
* __
General enquiries about the company
* __
Media Relations
* __
Sponsoring
* __
Network expansion / 5G
Choose another request
* * *
## 2Contact us
Message*
__
Surname*
__
First name*
__
E-Mail*
__
Telephone no.
__
All fields marked * are mandatory.
Send
* * *
My request
Questions about 5G und Network expansion
Requests for municipalities
__
Message*
__
Surname*
__
First name*
__
E-Mail*
__
Telephone no.
__
All fields marked * are mandatory.
Send
* * *
* * *
###

text: # Connected to Switzerland
Swisscom is one of the best-known, most trustworthy and most valuable brands in Switzerland. This has been confirmed by independent assessments, in which Swisscom has been ranked among the top ten brands alongside major international brands year after year.
Brand Finance
Rank 1
the strongest brands in Switzerland
(Report Switzerland 50/2023)
Download Report
Brand Finance
Rank 6
6,030 million brand value in CHF
(Report Switzerland 50/2023)
Download Report
Brand Finance
Rank 3
of the strongest brands in the world
(Report Global 500/2023)
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## Ready to simply use the opportunities of the networked world.
Top quality​ I Ground-breaking innovations ​I Connected to people and the environment​​​
Almost no other company is more closely linked to Switzerland and the people who live here than Swisscom. Because people are our main focus, we also know that while some share our enthusiasm for a connected world, others are more cautious about the future. Swisscom has a duty to everyone to make the possibilities of a connected world accessible, easy to use and relevant. That is our responsibility as the number one provider. And it’s also our promise as the Swisscom brand.
## Do you know how great it feels to be ready?​
We would like to share that feeling with you. And support you in simply using the opportunities of the networked world. With the best network, flexible service, smart products, clever solutions and a huge commitment to greater sustainability. We are ready. For you. For the whole of Switzerland.
# Committed to Switzerland
We provide unique experiences at the biggest music events and spotlight major international artistes as well as present-day and up-and-coming local acts.
More about sponsorship
## The Swisscom brand​
In an increasingly networked world, businesses need to keep developing constantly. The same is true of brands. The Swisscom logo represents this constant dialogue with the environment through its continuous movement. It is a central component of Swisscom’s dynamic brand presence and gives us our unmistakable identity.

text: Every customer is different and deserves to be treated as such with a highly personalised experience. Thanks to our research partnerships, our state-of-the-art tailormade recommendation systems make sure every customer gets an offer as unique as themselves and fitting perfectly.

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Event Consulting
Customised consulting
Put together your own personal package
Request a consultation
#### Comprehensive
We focus on the overall experience rather than individual ideas.
#### Tailor-made
Our solutions and concepts are always matched to your requirements and capabilities.
#### Modular and flexible
Every service is also available individually and independently.
* * *
# As individual as your event
* * *
No two events are the same, and that’s why your consulting service should be precisely tailored. Choose from various consulting modules and resource packages to match the scope and complexity of your event.
* * *
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#### Conception & development
We work with you to develop strong stories
and technical concepts.
* * *
Find out more
#### Dramaturgy & staging
Connecting on an emotional level and evoking feelings – we make sure your story
is told right.
* * *
Find out more
#### Video production & live streaming
Reach your target audience live
and worldwide.
* * *
Find out more
* * *
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#### Event ICT & networks
Reliable networks wherever and whenever you need.
* * *
Find out more
#### Digital visitor management
Organise events more easily
while also saving time.
* * *
Find out more
Our experts
Christian Fink
Profile
Profile
* * *
Marc Blindenbacher
Profile
Profile
* * *
Jacques Bähler
Profile
Profile
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Rico Petrillo
Profile
Profile
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Jürgen Lochbrunner
Profile
Profile
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text: Combine flexibly and save
* Internet, mobile, TV & more
* Put together the package to suit you
* Subscription, network, devices: climate neutral
Save with multiple subscriptions in the same household.
_​_ Our promise: stable prices until 2025*
# Our flexible package subscriptions
Put together your chosen package of the most popular subscriptions in Switzerland. At the level you want. Enjoy attractive discounts and a host of free extras. On Switzerland’s best network. With the best service. Climate neutral and sustainable.
## Internet, TV & Mobile
Fast, secure, climate-neutral
* The best mobile network in the country with the biggest fibre-optic network
* The best entertainment, tailored to you
* Subscriptions you can combine the way you want
**Exclusive online: free activation**
From 59.90/mth
With the Internet & Mobile combo up to **30.-/mth** discount with blue Benefit
## The most popular TV
Enjoy the best entertainment: with climate-neutral blue TV, at home and on the move.
Discover blue TV
## Frequently asked questions
#### What package subscriptions does Swisscom offer?
The blue Internet subscriptions can be combined flexibly with the chosen blue Mobile, telephony, TV and security subscriptions. Depending on the combination, you enjoy attractive discounts with blue Benefit starting from 2 subscriptions.
Discover package subscriptions
#### What are the advantages of Swisscom’s package subscriptions?
Swisscom’s Internet, mobile and TV subscriptions are the most popular and widely used in Switzerland. They are climate neutral and use the best and largest mobile, 5G and fibre-optic network in Switzerland. All subscriptions offer numerous free extras, maximum security and excellent service.
#### What discounts are offered with Swisscom’s package subscriptions?
With blue Benefit, you save up to 140.– per month with two or more subscriptions. Combine blue Internet and blue Mobile and save 20.– per month on the first mobile subscription. Up to 4 additional people in the same household each benefit from a discount of 30.– per month on their mobile subscription.
Discover blue Benefit
#### How can I switch my subscriptions to Swisscom?
It’s easy to switch from a different provider to Swisscom. Simply choose the products you would like and follow the instructions. We will take care of all the formalities for the switch. We’ll port your existing phone number for you and will even assume the early exit fees for an existing mobile phone contract of up to 500.–.
It’s so easy to switch
#### What additional services are offered with Swisscom’s package subscriptions?
With Swisscom’s package subscriptions, you enjoy a number of additional services.
Free options and packages
My Swisscom service app
Costs and billing, Settings, Add options, Support.
Internet Guard surfing protection
Free protection from dangerous websites with no additional software.
Callfilter call blocker
Free protection from unsolicited calls.
myCloud online storage
Enjoy 10 GB of free storage for photos and videos.
Free e-mail
Get a free e-mail account with 1 GB of storage.
Chargeable options and packages
blue Security & Service
Additional protection from cybercrime for you and your data.
Help from My Service professionals

text: Internet Guard surfing protection
Free protection from dangerous websites with no additional software.
Callfilter call blocker
Free protection from unsolicited calls.
myCloud online storage
Enjoy 10 GB of free storage for photos and videos.
Free e-mail
Get a free e-mail account with 1 GB of storage.
Chargeable options and packages
blue Security & Service
Additional protection from cybercrime for you and your data.
Help from My Service professionals
Direct assistance with mobile phone, computer and printer problems.
Mobile options
Options and packages for the mobile subscriptions.
blue TV add-on packages
Add-on packages for sport, films, series and streaming apps.
Increase your protection from viruses and hackers with our flexible security options.
Live sport, films, series and documentaries: even more quality entertainment with blue TV add-on packages and apps.
With the Swisscom WLAN-Boxes, you can boost, optimise and expand your WLAN at the touch of a button.
Keep your existing phone number. We’ll cover your cancellation fees up to 500.–.
## Ready together.
Swisscom offers the best mobile network and the largest high-speed fibre network in Switzerland.
Swisscom offers the most popular products in Switzerland. Thanks to the blue Benefit, every blue subscription in the Swisscom household saves money.
Swisscom is the world's most sustainable telecommunications provider. Subscriptions, network and devices are climate-neutral. Automatically and at no cost to you.
*Our promise: stable prices until 2025. The prices of blue subscriptions will remain the same. You can be sure that the prices of your blue subscriptions will remain stable until at least 1 January 2025. We will absorb inflation-related costs and the VAT increase.

text: ######  Network-wide, behaviour-based intrusion detection
#  Take your IT security to the next level with Extended Detection and Response (XDR)
Behaviour-based detection of cyberattacks allows a rapid response to anomalies, improving IT security for companies. XDR is changing the work of security analysts in the SOC.
Text: Andreas Heer, Pictures: Adobe Stock
17 March 2023
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Cyber criminals are resourceful. No sooner had Microsoft halted the execution of macros in downloaded Office documents than attackers were looking for new gateways into company networks. ZIP files, ISO images, and OneNote notes with embedded Visual Basic scripts are the new ways to deliver malicious code in phishing e-mails.
These forms of attack put companies on the back foot, especially if intrusion detection is based solely on traditional methods such as signature-based antivirus software and analysing network device log files. Security analysts also face various unknowns: Did something really happen when a suspicious website was accessed? Was it malware that triggered a PowerShell process or an administrator? With up to 11,000 warnings per day, according to research in Palo Alto, issues can be difficult to clarify and lead to alert fatigue, with common reports continually ignored because nothing has ever happened.
Extended Detection & Response enables a fast response to cyberattacks across all IT infrastructures.
## Detect and block attacks at an early stage with XDR
This is what prompted IT security providers to develop Endpoint Detection and Response (EDR). EDR scans endpoints for suspicious behaviour and anomalies, taking action automatically, such as quarantining suspicious files. However, EDR focuses on specific endpoints. A 360-degree view is only possible in this case by correlating the data in a sophisticated SIEM (Security Information and Event Management) or SOAR (Security Orchestration, Automation and Response) system.
Only XDR provides a 360-view of suspicious processes in one package, extending the EDR approach to network devices and cloud services. Yannick Schuitemaker, Security Analyst at Swisscom, describes the advantage of XDR over EDR: “XDR allows us to track events throughout the entire process and identify relationships between the individual steps.”
Schuitemaker explains how this makes life easier for security analysts: “Without XDR, we had only a limited view; based on the log files of a proxy for example. Today, we are able to see all the communication from an attacker.” XDR uses a machine learning-based correlation of events to facilitate research following an alert, enabling security professionals to react faster and – vitally – earlier. XDR’s response capabilities can be used to halt a ransomware attack before the attackers have infiltrated the company network and encrypted important company data, for example.

text: XDR thus offers a central platform for analysis and initial defensive steps against cyberattacks. This can potentially replace multiple individual tools in the Security Operations Center or even a complex SIEM. In addition to making work easier for security analysts, it also benefits the CFO by saving (licence) costs.
## Less routine work, less alert fatigue
The automated correlation of alerts across the infrastructure also reduces the number of reports analysts have to deal with. “Every warning can be investigated in depth and there is less risk of alert fatigue,” says Schuitemaker.
XDR relieves security professionals of routine detection work and leverages the benefits of a cloud platform: it is designed to detect known attacks and make new detection patterns available to all users. Schuitemaker sees clear benefits to this approach: “It improves the quality of attack detection and reduces our workload at the same time. We can then use our expertise for special cases instead of having to worry about routine work.”
## Human involvement still important
Despite reducing the workload of in-demand cyber security professionals, XDR does not replace them. “Decisions on any necessary response are always taken by people,” says Schuitemaker. “Because every infrastructure is different.” Human response is crucial to ensure appropriate action in the grey area of anomalies and to distinguish cyber attacks from unusual but intentional behaviour.
However, because Extended Detection and Response can detect cyberattacks across the entire infrastructure and take defensive steps, it reduces the legwork for the professionals and frees up resources for actual defence, taking a company’s security posture to the next level.
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text: ## Container Services with Kubernetes or OpenShift
#  Container as a Service – the flexible and secure IT foundation
With the Container Services (CaaS) from Swisscom, you position your cloud applications on the solid and secure foundation provided by our highly available data centers in Switzerland. Organise containers as required, via Kubernetes or OpenShift. Thanks to flexible scalability, the environment grows with your needs.
###  Equipped for the future with CaaS
Bring your applications into the cloud future with cloud-native approaches. Our container platform provides the required amount of reliability, security and scalability. You can provide clusters and workers automatically via a self-service portal and equip your applications to cope with any demands. Our many years of expertise ensure your private cloud infrastructure is operated in a professional and highly secure manner. The certified Kubernetes services are CNCF-compliant (Cloud Native Computing Foundation) and meet the highest standards.
Thanks to our Container-as-a-Service offer, you can concentrate on the deployment and operation of your applications and therefore offer your customers the desired added value. Regardless of whether you rely on Kubernetes or OpenShift to organise your containers.
####  What’s in it for you:
* Secure, scalable and flexible container platform
* Data storage in Swiss data centers
* CNCF-certified Kubernetes service from Swisscom
###  Your benefits
* Automated provisioning for quick adjustments
* Highest security and availability for smooth operation of your applications
* Flexible scalability to meet changing needs
###  When is it the right solution?
Do you want to take advantage of modern PaaS and cloud-native applications and be able to adapt to the needs of the market in a flexible and cost-efficient way? Then you need a container platform that relieves you of the time-consuming administration and reduces the complexity of your infrastructure.
Cost pressure and competition demand short, efficient adjustment cycles for your applications. Kubernetes and OpenShift are ideal platforms for Continuous Integration and Deployment (CI/CD) and microservice architectures. At the same time, you want to have the security of the cloud infrastructure under control at all times
###  Why Swisscom?
* Security: Swisscom Data centers meet the highest standards of security and data protection
* **Individual adjustments:** Scale the infrastructure to meet your needs within minutes
* Many years of experience: Benefit from our many years of expertise gained from our own projects and our support as a Kubernetes Certified Service Provider (KCSP).
###  CaaS offer
####  Let’s talk about your needs
How can we support you in your Container projects? Contact us and we will get back to you as soon as possible.
Request quotation
###  Application scenarios for Container Services
#### Deployment of container-based applications
Container Services as an application platform
CaaS forms the basis for applications from third-party manufacturers (ISVs, Independent Software Vendors), which are delivered as container images. This allows business applications to be operated without the need for any time-consuming adjustments to the system configuration.
#### Lifecycle-Management
Continuous Integration and Deployment

text: Request quotation
###  Application scenarios for Container Services
#### Deployment of container-based applications
Container Services as an application platform
CaaS forms the basis for applications from third-party manufacturers (ISVs, Independent Software Vendors), which are delivered as container images. This allows business applications to be operated without the need for any time-consuming adjustments to the system configuration.
#### Lifecycle-Management
Continuous Integration and Deployment
Container Services enable the creation of a secure delivery pipeline for your applications. This makes it easy to implement modern CI/CD concepts with a DevOps/DevSecOps approach, without having to worry about the underlying system architecture.
#### Modernising the IT infrastructure
Microservices Architectures
Modernisation of the IT infrastructure and efficient new concepts such as CI/CD require a container infrastructure such as that provided by CaaS. This allows applications to be modernised step-by-step and converted from monolithic approaches to microservices.
‘Swisscom runs its business applications on the scalable container platform. In doing so, we greatly appreciate the valuable expertise and support of our internal CaaS team.’
Roman Bachmann
Head of Internal Cloud Platform
Swisscom
###  Related articles
####  Sustainability
Use energy-efficient cloud solutions and do without your own server infrastructure. This reduces your carbon footprint.
Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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text: ## Gateway as a Service (GaaS)
#  IoT connectivity at the touch of a button
Would you like to offer your customers smart IoT solutions – or use IoT to increase the efficiency of your own processes? We provide the secure basis: with Gateway as a Service you get a worry-free package for connecting remote devices to the Internet. Installing, updating, monitoring? You can leave it to us.
###  Maximum convenience with plug & play
Connecting your IoT devices for remote monitoring, remote control and services can prove a challenge. And the connections need to remain secure and stable at all times. Do you lack the necessary time, knowledge and resources? We are happy to do the hard work for you: Gateway as a Service is an all-in-one solution, fully managed by Swisscom, for secure, end-to-end IoT solution connectivity, including industry-standard hardware. Simply flip the switch and go.
###  We take care of the management – you stay in control
Your IoT device, machine and sensor connectivity should work as seamlessly as your office Internet connection. We take care of the technical details, the individual design and configuration, firmware updates and everything else. While we actively manage the connectivity and gateways in the background, you stay in overall control. You can easily monitor the status of your gateways in the self-service portal, making configuration adjustments in just a few clicks. Need even more? Gateway as a Service grows with you.
####  What’s in it for you
* A custom, turnkey IoT connectivity solution
* Fully managed, industry-standard hardware
* Flexible scaling and a transparent flat rate
###  Your benefits
* Freedom from complex technologies and operational responsibilities
* Quick and easy connection of your IoT components
* Secure, stable connections managed by Swisscom
###  When is it the right solution?
Are you thinking of managing your coffee machine service remotely? Or showing real-time content on advertising displays with just one click? Or offering your customers a first-class service for HVAC system operation? Gateway as a Service provides the perfect basis for this.
Secure and stable Internet access is the essential requirement for your IoT projects. Gateway as a Service is the most convenient and cost-effective way to achieve this, no matter which industry you operate in or whether your devices, machines, sensors and actuators communicate via WLAN, BLE or cable.
Gateway as a Service gives you control over your IoT solution. And your budget, thanks to the attractive flat rate for your worry-free connectivity package.
###  Why Swisscom?
* Simple: we will summarise the typical IoT connectivity processes for you.
* Lightening your load: we’ll provide end-to-end management of the connectivity path for remote devices.
* Robust and proven: you will receive industry-standard hardware as a managed plug & play solution.
###  Get started with GaaS
##  The first step
Lets work together to identify which of our packages is the right one for you.
Request quotation
####  Download
* GaaS factsheet
###  Our packages

text: ###  Why Swisscom?
* Simple: we will summarise the typical IoT connectivity processes for you.
* Lightening your load: we’ll provide end-to-end management of the connectivity path for remote devices.
* Robust and proven: you will receive industry-standard hardware as a managed plug & play solution.
###  Get started with GaaS
##  The first step
Lets work together to identify which of our packages is the right one for you.
Request quotation
####  Download
* GaaS factsheet
###  Our packages
Order your individual proof of concept for Gateway as a Service now! You can choose from the following options.
##  Basic
* Six month routing from 1x IP externally to Internet
* 5x gateways
* 2000 MB/gateway/month
* Ready to use
* Set-up workshop
* 2 hours of online training
* Final report
##  Wi-Fi
* Six months’ routing from 1x IP externally or Wi-Fi connected devices to Internet
* 5x Wi-Fi ready gateways
* 2000 MB/gateway/month
* Ready to use
* Set-up workshop
* 2 hours of online training
* Final report
##  Wi-Fi and VPN
* Six months’ routing from 1x IP externally or Wi-Fi connected devices to internet via the OpenVPN tunnel to preconfigured customer endpoint
* 5x Wi-Fi ready gateways
* 2000 MB/gateway/month
* Ready to use
* Set-up workshop
* 3 hours of online training
* Final report
###  A brief guide to Gateway as a Service
###  How to use Gateway as a Service
IoT applications have become an integral part of modern business services. You too can offer your customers added value without becoming bogged down in the complexity of high-performance connectivity.
#### IoT coffee machine services
With GaaS, we offer continuous remote monitoring and control of managed coffee machine solutions. Simply leave all the complex technical and operational aspects, such as the connection, connectivity and hardware setup, to Swisscom.
##### Your benefits
* Rapid scaling with our flat-rate model
* Quick and simple installation of the plug & play solution
#### Managing advertising displays
Real-time content for your advertising displays often involves large volumes of data. With GaaS, you can push multimedia streams smoothly to your remote displays.
##### Your benefits
* A low-cost, secure and reliable solution
* Simple installation of technology upgrades without conversion work
* Efficient distribution of content to remote display locations
#### Remote service for HVAC systems
##### The standard Internet infrastructure often cannot be controlled, particularly when your HVAC systems have to communicate via your customers’ Internet solutions. With your own, Swisscom-managed Internet connection, you can reliably identify and resolve malfunctions remotely at an early stage.
##### Your benefits
* Not dependent on connections that you cannot control
* Secure and reliable
* Quick and easy installation of the plug & play solution
__ ‘In the world of IoT, stable networks and high availability provide a crucial competitive advantage.’
Philipp A. Ziegler, CEO of MSM Research AG, Ziegler Management Consulting
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: # We are ready for your enquiry about IT Service Management .
## **I am interested in
IT Service Management **
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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0815 would not be me
* Corporate Responsibility
* Corporate Responsibility
Diversity
# 0815 would not be me
We are very happy to introduce Stefano Manoelli to everyone. In our Diversity Video you will not only see our CEO Urs Schäppi dancing, but also hear Stefano speaking Rhaeto-Romanic!
Roxana Achermann, Young Professional Diversity Management ＆ Employment Relations
16 December 2020
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Forward
### Stefano, why don't you start by telling us something about yourself?
I'd love to, I come from Illanz in Graubünden, my father is Italian and my mother is Swiss. That's why I grew up bilingual and was allowed to learn Rhaeto-Romanic in the first grade. I love cooking and socialising. I also like to play online games, although I wouldn't describe myself as a particularly ambitious gamer. What I enjoy most about online games is the contact with people in other countries and the resulting conversations about God and the world. I have lived in Unterland for around 20 years and have been working for Swisscom for about the same length of time.
### What do you actually understand by diversity?
Diversity is not only expressed in the difference of obvious characteristics such as gender, age or main colour, but also in the hobbies, education or professional experience that one has had. Every person with his or her wealth of experience is an enrichment and I love to learn from other people.
### What do you see as the biggest advantages of diversity?
I like to benefit from the different perspectives of my colleagues. I also make sure to get as many different opinions as possible when making decisions. In practice, this means that I don't just ask my colleague who thinks the same way, but also include a person with different characteristics and background.
### What do you wish for yourself in the future in terms of diversity?
Well, I have always benefited from speaking different languages in my private and professional life. I would like us to promote and value linguistic diversity more at Swisscom.
I also still encounter people with prejudices about origin and gender. I would like to see these prejudices cleared up. I myself try to be a role model with my open and unbiased manner and to do my part.
## An article by:
Roxana Achermann
Young Professional Diversity Management ＆ Employment Relations
Go to profile
## More getIT articles
Corporate Responsibility
Ein Schritt zur Seite kann auch einer nach vorne sein
Team Diversity
##
Diversity
Weil Familie nicht nur Familiensache ist
Team Diversity
##
Corporate Responsibility
Wenn Care-Arbeit plötzlich zum Alltag gehört
Team Diversity
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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# Event ICT & Network
## Our offer includes the following services
__
| Stakeholder analysis
---|---
__
| Needs matrices for these stakeholders
__
| Interface management
__
| Project organisation for complex project structures – set-up coordinated with your organising committee (concept, solution design, assembly, operation, dismantling, debriefing)
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| Tasks and portfolio of roles and responsibilities for project members
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| Risk analysis and corresponding measures
__
| Crisis management
__
| Financial structure
__
| Required KPIs (time, budget, customer and member satisfaction, quality)
__
| Documents required to manage the project
* * *
* * *
Request a consultation
* * *
* * *
Our references
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* RUAG International Virtual Town
RUAG International Holding AG is a globally active company in the space technology and military industry with over 6500 employees in 16 different countries...
More
Switzerland Connected
* * *
An experiment that has never been done before this way. Musicians from all over Switzerland met virtually on the 13 January 2021 to sing the song "Denkmal" by BLAY via video chat. They were all separately distributed at different locations ( Bellinzona, Montreux, Klosters, Zurich, Bern and Volketswil ). The big challenge here was that in the first step, everyone should be able to sing together synchronously.
More
* Fan Wall Adelboden
* * *
On the road, on the ski slope, from home or even in the cheese dairy. Fans, friends and families from all over the world were able to be part of the 2021 World Cup in Adelboden in a very unique way. On a large fan screen in the finish area, videos sent in or live broadcasts from spectators cheering on the ski athletes.
More
Europa Forum Lucerne
* * *
At the Europa Forum Lucerne, business, science and politics meet for an international dialogue. Selected top representatives from the fields of business and politics speak at the summit about the latest developments in Europe and their impact on Switzerland. Over 1,000 guests gather in Lucerne for the event each spring and autumn.
More
* Vivaldi Reloaded
* * *
At the end of the 2018 season, the Zurich Chamber Orchestra performed "Vivaldi reloaded". This multimedia crossover project was the second successful collaboration between the ZKO and Swisscom Event & Media Solutions for a stage project.
More
Aryzta AGM 2018
* * *
In November 2018, the Annual General Meeting of Aryzta AG took place in the Samsung Hall in Zurich Stettbach. Compared to the previous years, there were some necessary adjustments to the design and setup of the overall concept – especially due to the choice of a new location.
More
* You can find more references on our overview
* * *
Reference overview
* * *

text: #  Enterprise Mobile Data Swiss light
* Up to 1.5 GB surfing within Switzerland
* Up to 200 Mbit/s, including 5G
* Volume discount from 3 subscriptions
##### Price per month
10.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
###  Don’t have a My Swisscom Business login? Or looking for advice?
Prefer to give us a call?
0800 055 055
Contact us in writing
###  The best subscription for your SME
###  SME expertise
We are here for you. You can rely on personalised advice and excellent service of our experienced SME specialists.
###  Data security
Maintain control of your mobile subscriptions and devices at all times in the interactive customer portal and protect your valuable data.
###  Transparent costs
We keep our promises and support your SME’s professionalism – with no hidden costs guaranteed.
###  Subscription details
#### Details and tariffs
All prices in CHF including VAT.
You can find all the details and tariffs for our Enterprise Mobile subscriptions here(opens in new tab).
#### Speed
All Premium Speed subscriptions have a 2 Gbit/s upload and download speed. The Enterprise Mobile Europe light, Swiss light and the Enterprise Mobile Data Swiss light with a download speed of 200 Mbit/s achieve an upload speed of 100 Mbit/s.
If more than 60 GB is used in Switzerland per month, the max. upload & download data speed is reduced to 0.5 Mbit/s. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again, national data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab).
If more than 40 GB is used abroad per month, the max. data speed is reduced to 0.2 Mbit/s download and 0.1 Mbit/s upload. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again while travelling abroad, data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab) while travelling abroad.
#### Free data volume
Enterprise Mobile Europe, Europe advanced, Intercontinental and Global subscriptions include 100 MB of free data per month for zones not included in the subscription.
#### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)

text: #### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)
Alaska (USA), Albania, Algeria, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Columbia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macao, Malaysia, Mexico, Moldova, Montenegro, Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, Sri Lanka, St. Croix (US), St. John (US), St. Thomas (US), South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA
Global plus
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville, Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guyana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Monserrat, Mozambique, Myanmar, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Reunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, Solomon Island, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi1, Central African Republic, Chat, Djibouti1, East Timor1, Ethiopia, Equatorial Guinea, Gambia, Guam1, Iraq, Lebanon, Liberia1, Libya1, Madagascar, Malawi, Mauritania, Namibia1, New Caledonia1, Niger, Togo, Yemen, Zimbabwe
Calls only: Cook Islands, Comoros, Falkland Islands, Maldives, Palau, São Tomé & Príncipe, Somalia, South Sudan, Syria, Turkmenistan
1In this country, data transfer abroad is charged at the price for special countries 99.90/10 MB (valid for 365 days).
#### How climate-neutral subscriptions work
Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet-Boxes, TV-Boxes, WLAN-Boxes and smartphones).
The Swisscom network is climate-neutral: Swisscom has been operating its entire network using 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.

text: Devices are climate-neutral: Swisscom’s own products such as Internet-Boxes and TV-Boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We don’t produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects at the same level elsewhere. Swisscom supports various recognised climate protection projects.
* Learn more
###  Additional offer terms
#### Promotion conditions
New Enterprise Mobile Europe subscriptions cost CHF 50.–/mo. for the first 6 months (80.–/mo. thereafter), CHF 38.–/mo. including the SME benefit (68.–/mo. thereafter)
New Enterprise Mobile Europe advanced subscriptions cost CHF 70.–/mo. for the first 6 months (100.–/mo. thereafter), CHF 55.–/mo. including the SME benefit (85.–/mo. thereafter).
New Enterprise Mobile Intercontinental subscriptions cost CHF 115.–/mo. for the first 6 months (145.–/mo. thereafter), CHF 93.25/mo. including the SME benefit (123.25/mo. thereafter).
New Enterprise Mobile Global subscriptions cost CHF 170.–/mo. for the first 6 months (200.–/mo. thereafter), CHF 140.–/mo. including the SME benefit (170.–/mo. thereafter).
* Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Data Swiss light
---|---
1-2 | 10.–
3-9 | 9.80
10-19 | 9.60
20-49 | 9.–
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:
* With Enterprise Mobile subscriptions, you cannot switch to a subscription with a lower monthly fee within the first 30 days of signing the contract. This period also applies after switching to a subscription with a higher monthly fee.
* If the customer still wishes to switch to a less expensive subscription within the 30-day period, they will incur a charge of CHF 150.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
NB: The 30-day period is calculated on the basis of the active (non-suspended) days.
Additional conditions when purchasing a discounted device:
* If the customer benefits from a device discount from Swisscom as part of a mobile contract, they cannot switch to a subscription with a lower monthly fee for at least 6 months.
* If the customer wishes to switch to a less expensive subscription within the 6 months, they will incur a charge of CHF 200.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
#### Fair Use Policy
The connections are intended for customary commercial and average private communication between business customers.
For subscriptions with unlimited data volumes, excessive use will be defined as exceeding the following monthly limits (additionally purchased data packages are not taken into account):
* National data volumes in excess of 60 GB;
* Roaming data volume in excess of 40 GB greater;

text: #### Fair Use Policy
The connections are intended for customary commercial and average private communication between business customers.
For subscriptions with unlimited data volumes, excessive use will be defined as exceeding the following monthly limits (additionally purchased data packages are not taken into account):
* National data volumes in excess of 60 GB;
* Roaming data volume in excess of 40 GB greater;
* National voice communication in excess of 10,000 minutes;
* International and roaming voice communication in excess of 2,500 minutes;
* SMS in excess of 10,000 units.
Abusive use includes in particular (but is not restricted to):
* The forwarding of Swisscom services by Customers to third parties or for other purposes, e.g. reselling or using connections for GSM gateways (router, hotspots);
* Using the connections for machine-to-machine, direct inward dialling and permanent connections, monitoring applications or static use;
* exclusive use abroad of the subscription
Swisscom may, at its own discretion, monitor the Customer’s use at the level of the individual connection (connection/telephone number with all associated (e)SIMs cards) in terms of the types of traffic contained in the relevant subscription. Swisscom will reserve the right to notify the Customer and/or the respective end user of any excessive or abusive use, while at the same time initiating suitable and appropriate measures to prevent any excessive or abusive use of the affected connections, reduce the speed, discontinue service provision or limit it to the maximum permitted volume.
#### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications
* General terms and conditions of Swisscom for business customers
400.– geschenkt
##  SME benefit
15% off all Mobile subscriptions in your company.
__ Don’t miss out
400.– geschenkt
##  Smartphones and tablets
Order your smartphone or tablet at the same time as your subscription.
__ Go to My Swisscom Business
400.– geschenkt
##  Options and additional services
Extend your mobile subscription with the right options and additional services for you.
__ Discover products

text: ## Contact form
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: Please enable JavaScript for better browser functionality
*
### Swisscom StartUp supports start-ups and entrepreneurs in Switzerland with advice, discounts on IT and cloud services, expertise, coaching programmes, finance and community events. With Swisscom StartUp, develop innovative products and services fit for the market.
# Swisscom StartUp:
1. Specific products & services
2. Advice & expert knowledge
3. Startup Challenges
4. Startup Stories and Events
5. Venture capital through Swisscom Ventures
6. International growth thanks to Swisscom Outpost
### And the winners 2023 are…
irmos technologies, Swistor and Synthara
Congratulations!
More
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### Swisscom Ventures
Swisscom Ventures invests in start-ups who want to achieve high goals with new technologies or offers.
To Swisscom Ventures
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### Swisscom Outpost
Use the Swisscom outpost and visit us with your startup in Silicon Valley to meet the international market!
To Swisscom Outpost
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### Swiss FinTech Startup Map
Find out more about the Swiss Fintech start-up market with the interactive digital map: www.fintechmap.ch/map
To FinTech Map
## Start-up support from Swisscom StartUp:
Business Acceleration for founders
* Services \- Benefit from a range of products and services as a start-up company: Have Swisscom StartUp’s experts analyse your IT infrastructure needs and enjoy preferential conditions for subscriptions and cloud services
* Co-working spaces \- Use offices throughout Switzerland to get your own ideas up and running: Work spaces and community meeting places can be hotbeds of innovation
* Programmes \- Swisscom StartUp supports, coaches and invests in your start-up through a range of programmes for founders
* Events & start-up community \- As a business, use the start-up network and the wide range of events as a platform
* Venture capital – Swisscom Ventures invests in startups to actively support growth and international market development.
* International growth – Use Swisscom Outpost as your international launchpad. Co-working and mentoring give you direct access to Silicon Valley’s local ecosystem

text: ## It couldn't be easier
To use blue TV without a Swisscom TV-Box, download the blue TV app onto your TV:
1. Find the blue TV app in the apps on your smart TV
2. Open the blue TV app
3. Follow the instructions on the TV screen

text: # Discover the latest UE speakers
#### Set the mood with a UE sound system
Check out our current range of UE speakers: with touch control, WLAN and humidity resistance. The ideal music companions for a party or day trip: most portable speakers let you play your music straight from your smartphone via Bluetooth, Airplay or WLAN – completely wireless. Different models will match your requirements, depending on how you use your speaker. The personal filter function will help you find the right speaker for you. You can compare and purchase UE speakers online or in the Swisscom Shop. Your benefit: enjoy free delivery of your new speaker.
#### A different brand? It’s all about the sound!
UE is not the only brand that offers great sound. You can also rely on brands like Sonos, JBL and Harman Kardon to provide the right music for any mood.
#### Headphones for more alone time
If you’d rather not share your music with others, why not try our headphones: in-ear, over-ear or with noise cancellation – we've got the perfect model for you.

text: Please enable JavaScript for better browser functionality
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# Carrier Ethernet Service
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The Carrier Ethernet Service (CES) is our managed Layer 2 service for low cost and flexible Ethernet connections, which has the MEF CE 2.0 certification with scalable bandwidths up to 10 Gbit/s, first-class service quality and the best on-net coverage in Switzerland.
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**Your benefits**
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Improved interoperability, lower operational risk and accelerated time-to-market with MEF CE 2.0 standard services (E-Line, E-LAN, E-Tree, and E-Access).
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Cost-effective low-end copper access with CES Light.
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Improved quality-of-service with extended annual end-to-end service-based availability, up to seven (7) classes of service (CoS), VLAN/CoS preservation and on-demand performance visibility (loss, delay, jitter).
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Scalable bandwidths up to 10 Gbit/s and flexible VLAN IDs allocation by telecom service provider.
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Best geographical coverage for all services in Switzerland.
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The MEF CE 2.0 certification covers our E-Line, E-LAN, E-Tree and E-Access service offerings and will streamline interoperability with telecom service providers, achieving faster time-to-market while reducing costs and operational risks. All services are available on-net/off-net across Switzerland with high-end fiber access and best-in-class quality-of-service for the most demanding business needs (Basic and Premium).
With CES 3.0 you can benefit from our new CES Light service, offering a cost-effective low-end copper access solution with scalable symmetrical and asymmetrical bandwidths up to 400/80 Mbit/s as well as based on the FTTH fiber infrastructure with bandwidths up to 1 Gbit/s. This service is available for on-net sites with comprehensive quality-of-service for small/medium size business needs (Basic Light and Silver Light).
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**Further information**
Further information on operation, billing, prices, etc. is presented in separate handbooks, which we are happy to provide you with as required.
Contact
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CES Light
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\-
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Low-end data applications
Temporary troubleshooting during office hours 5x9h (Silver Light: 5x15h)
Typical annual end-to-end service availability of 99.50% (Silver Light 99,80%)
CES Basic
\-
\-
\-
High-end data applications
Round the clock troubleshooting
Typical annual end-to-end service availability of 99.90%
CES Premium
\-
\-
-
\-
High-end mission-critical data applications
Proactive service monitoring
Round the clock troubleshooting
Guaranteed annual end-to-end service availability of 99.95% (Premium Silver) or 99.99% (Premium Platinum)
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**Contract documents**
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#### Service descriptions
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CES 3.0 Product Factsheet
(PDF file, 1 MB)
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CES Service Description
(PDF file, 515 KB)
#### Manuals
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CES Operational Manual
(PDF file, 375 KB)
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CES Technical Manual
(PDF file, 1 MB)
* __
Service Level Agreements
(PDF file, 479 KB)
* __
Manual of Zones and Regions
(PDF file, 274 KB)
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**Product-independent contract elements**
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\- Wholesale general terms and conditions
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
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\- Wholesale general terms and conditions
\- Accounting and Billing Manual
\- Definition Manual
> to the documents

text: # Physical security
We protect people, information and property from physical dangers. As a competence centre, we are responsible for all aspects of physical security at Swisscom.
## "Safety must be lived every day. Without coercion, because our health is at stake."
Marco Wyrsch
Head of Group Security Swisscom
Watch video
## Departments
The specialist areas of Physical security are managed by the security officers. Based on the legal requirements, they issue internal regulations that must be complied with for all activities of Swisscom employees and commissioned third parties in all Swisscom buildings (incl. construction sites).
#### Electricity
With the Electrical Safety Concept, we want to avoid personal injury and material damage when working on electrical systems at Swisscom, based on the legal requirements. All requirements regulated in the safety concept are based on the Heavy Current Ordinance, the Accident Insurance Ordinance and the guidelines of the Federal Coordination Commission for Occupational Safety.
To the safety concept
#### Safety
Includes occupational safety and health protection (safety as an umbrella term) and refers to all employees, customers and partners who are in Swisscom buildings and facilities (including shops). Employees, customers and partners are being protected from external influences. They are also aware of the rules of conduct which ensure that they do not endanger themselves or third parties and implement them. Emergency organisation (behaviour in an emergency, evacuation and fire-fighting) is also part of safety.
Do you have any questions? Please do not hesitate to contact us.
Send message
#### Fire protection
The Fire protection department ensures fire safety within the framework of the applicable regulations and is responsible for compliance with and monitoring of structural, technical and operational fire protection. Considering the legal basis and ordinances, as well as the implementation provisions declared binding by the authorities (regulations, guidelines, directions, etc.), and Swisscom's internal specifications, the team supports all planned changes.
Do you have any questions? We are here for you. Please do not hesitate to contact us.
Send message
#### Facility protection
The Facility protection department covers all structural, technical and organisational measures for the protection of the Swisscom infrastructure. It is responsible for the development and expansion of the new access system, including the database.
Do you have any questions? We are here for you. Do not hesitate to contact us.
Send message
## Download area
Here are the most current and valid regulations on Swisscom's physical security, made available to the public (generally not available in English, we apologize).
Interdisciplinary documents
**Arbeitsgenehmigung für Schweissen, Schneiden
und verwandte Verfahren** | Dossier Download(opens in new tab)
---|---
**SECDOC 147 SA-Betriebsbesichtigungen** | Dossier Download(opens in new tab)
**SE-01747-C1-SA-PHY-Security bei Bauvorhaben** | Dossier Download(opens in new tab)
**SE-01836-C1-SE-PHY-Sicherheitsbestimmungen
für externe Mitarbeitende (Handwerker)** | Dossier Download(opens in new tab)
**SA-02176-C1 Kennzeichnung von Fluchtwegen und Sicherheitsbeleuchtung** | Dossier Download(opens in new tab)
**SA-02173-C1 Gefahrenmeldeanlagen** | Dossier Download(opens in new tab)

text: und verwandte Verfahren** | Dossier Download(opens in new tab)
---|---
**SECDOC 147 SA-Betriebsbesichtigungen** | Dossier Download(opens in new tab)
**SE-01747-C1-SA-PHY-Security bei Bauvorhaben** | Dossier Download(opens in new tab)
**SE-01836-C1-SE-PHY-Sicherheitsbestimmungen
für externe Mitarbeitende (Handwerker)** | Dossier Download(opens in new tab)
**SA-02176-C1 Kennzeichnung von Fluchtwegen und Sicherheitsbeleuchtung** | Dossier Download(opens in new tab)
**SA-02173-C1 Gefahrenmeldeanlagen** | Dossier Download(opens in new tab)
**SECDOC-002 KO Konsequenzen Management** | (opens in new tab)​ Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**SECDOC-011 KO Dokumentenmanagement GSE-PHY** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**SA-02150-C2 Minimum Security Standard für Betriebsgebäude Bronze** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
Electricity
**Sicherheitskonzept Elektro Swisscom AG** | (opens in new tab)Sicherheitskonzept Elektro
---|---
Safety
EKAS-Zertifizierung
Zertifikat Download
Betriebsgruppen­lösung (G20)
Zu den Dokumenten
Safety-System
Zu den Dokumenten
Für mehr Informationen Ziffern (Regeln) oder Symbole (Präsentationen) anklicken.
Fire protection
**20201119_Änderungsprozess brandfallgesteuerte Elemente (bgE)** | Dossier Download(opens in new tab)
---|---
**SECDOC-127 SA Gasmeldesysteme in Kabelkellern** | Dossier Download(opens in new tab)
**SE-01772-C1-SA-PHY-Heizluefter Einsatz-bei-Mistral** | Dossier Download(opens in new tab)
**SE-01776-C1-SA-PHY-AP-Elemente-im-Kabelkeller mit Gas Cablex** | Dossier Download(opens in new tab)
**SE-01777-C1-SA-PHY-AP-Elemente-im-Kabelkeller-mit-Gas-ISS** | Dossier Download(opens in new tab)
**SE-01848-C1-SA-PHY-Weisung zu Sicherheitsanforderungen Harmonisierung BFS** | Dossier Download(opens in new tab)
**SE-01849-C1-SA-PHY-Directive sur les consignes de sécurité harmonisation BFS_FR** | Dossier Download(opens in new tab)
**SE-01929-C1-SA-PHY-Baulicher, technischer und organisatorischer Brandschutz** | Dossier Download(opens in new tab)
**SECDOC-023 KO Brandschutzkonzept Konzern** | Dossier Download(opens in new tab)
Facility protection
**Manual für Bau, Umbau und Rückbau von Schliessanlagen** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
---|---
**SEC06187 (C2) SCS Schliessanlage-Nr. 43'900_017** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**SE-01741-C2-SA-PHY-Zutritt zu Flächen und Gebäuden von Swisscom** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**SE-01743-C2-SA-PHY-Inhouse-Schliessungen** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**SE-01746-C2-SE-PHY-Erläuterungen zur Türalarmierung SCS** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**SE-2110-C2-SA-PHY-Operative Sicherheit Videoüberwachung** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**SE-01813-C2-SA-PHY-Gebäude-und Perimeter-Schutz** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**SE-01941-C2-SA-PHY-Physische Sicherheit Kollokation** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**Solution Notzutritte abgelegene Site 01.03.2021 C2** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt

text: Download für Externe: Kontakt
**SE-01813-C2-SA-PHY-Gebäude-und Perimeter-Schutz** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**SE-01941-C2-SA-PHY-Physische Sicherheit Kollokation** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**Solution Notzutritte abgelegene Site 01.03.2021 C2** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**SECDOC-129 SA Vorgaben für Office-Flächen** | Dossier Download (opens in new tab)
**SA-02159-C1-Objektschutzkonzept Konzern** | Dossier Download(opens in new tab)
**SECDOC-095 SA Betrieb Zutrittskontrollsystem** | Download mit Swisscom Account(opens in new tab)
Download für Externe: Kontakt
**SECDOC-111 SA Film- und Fotoaufnahmen** | Dossier Download(opens in new tab)
|
**SECDOC-103 SA Grundlage für Schutzkonzepte** | Dossier Download(opens in new tab)
|

text: Please enable JavaScript for better browser functionality
*
## Security Operation Center
#  The bouncers
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* 
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Forward
Fifty experts guard customers’ corporate networks around the clock. Finding out what connects Roger Federer to cybercrime and who protects companies in Switzerland from hacker attacks – a visit to the Swisscom Security Operations Center in Zurich.
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Text: Flavian Cajacob, Images: Michele Limina, published in the NZZ supplement 9 November 2017, updated on January 20, 2021
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Three doors open in succession for Markus Kaegi, but the fourth one rejects his badge. “Not even I can get in here”, says the Security Services Product Manager at Swisscom. “That’s security level 4. Access is only for staff of the Security Operation Center.” There are fifty of them in total, all of them absolute masters of their craft. Their boss is Nemanja Mitic,
A smart young man with a beard, who opens the security entrance from inside and descends, so to speak, to security level 3. “Anyone who wants to work for my team goes through rigorous testing – on their technical skills, their personality, and of course their record of conduct.” This means that anyone who fails the federal government’s security clearance test will not get a job at Swisscom’s Security Operation Center (SOC) in Binz, near Zurich.
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###  Too much to take on
For many Swiss companies, internet crime is already a reality. It not only affects large corporations, but more and more small and medium-sized businesses. According to a new study by KPMG, nine out of ten Swiss companies have been the victims of cyber attacks in recent months. That’s a 34 percent increase over the previous year. Another survey, this time by EY, also discovered that only two fifths of the companies asked in Switzerland were at all able to identify complex cyber attacks.
These figures are striking, but not surprising. This is because it is increasingly complex and resource-intensive for companies to monitor and protect their own networks. “Costs, capacities and expertise – it can all quickly get too much for a company to take on”, says Kaegi soberly. So is a lack of resources a reason to hold back when it comes to one’s own security? That would be a very bad idea.
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###  Fighting it off – and keeping quiet
There are many different cyber risks (see info box). Nemanja Mitic presses a button to remove the screen that hides staff in the SOC from the sight of those in the adjacent conference room. He says: “We work here around the clock, seven days a week. Believe me, it never gets boring!” His colleague Markus Kaegi presents some more figures. They show that every month, Swisscom security experts block on average 2250 phishing attacks and identify 1300 malware attacks.

text: Successful defences like this are not greatly talked about. “We Swiss prefer to keep it to ourselves if something unpleasant like a cyber attack happens. It’s in our DNA”, explains Markus Kaegi. On the one hand, this is completely understandable, but it’s also shooting yourself in the foot. “In the fight against cybercrime, of all things, a bit of transparency would help everyone.” Attacks on company networks could be warded off more quickly and comprehensively, and the analysed data could provide information on other planned attacks.
The whole thing has nothing to do with teenage hackers any more, who are still surprisingly admired by the public. “We’re dealing with professionally organised structures. Cybercrime has now taken on industrial dimensions”, emphasises Kaegi. Swisscom combats malicious network activity with a comprehensive range of Managed Security Services (MSS-i). These can be compiled in modules as required. Customers can put a package together to ensure that their IT infrastructure and digital business processes are protected.
Suddenly things are stirring at the Security Operation Center in Binz. It would be exaggerating to call it hectic. A customer’s file pops up on one of the large screens which show events such as cyber attacks currently taking place. This means that the intelligent monitoring platform has registered an incident and has made an initial, unsuccessful attempt to stop it – now the automatic defence system classifies the attack as threatening. The security analysts step into action, two men and a woman put their heads together and decide what to do next. “It’s always an interaction between human and machine”, explains Nemanja Mitic. “Now we’ve got to move fast. While my colleagues are working on a solution, the customer is notified of the incident.” A dashboard shows what is happening in real time.
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###  Federer causes false alarm
It’s not always a criminal act that triggers an alarm. Mitic gives an example from real life: “When Roger Federer plays tennis, people want to watch it from their offices.” So they watch the match online on their company computer. The head of SOC grins. “And then there are networks which interpret heavy utilisation as a deliberate attack on the IT service.”
The hacker attack the experts were working on has now been averted. The customer had been the target of a phishing attack. However, the Swisscom firewall was able to block the malware – thanks to the security agents it was possible to prevent any damage. The customer will now be sent a detailed report, and the analysts can enjoy a cup of tea. Nobody knows when the next emergency will come.

text: The hacker attack the experts were working on has now been averted. The customer had been the target of a phishing attack. However, the Swisscom firewall was able to block the malware – thanks to the security agents it was possible to prevent any damage. The customer will now be sent a detailed report, and the analysts can enjoy a cup of tea. Nobody knows when the next emergency will come.
A list of tasks to do appears on the big screen on the wall of the Security Operation Center. On the next screen, the US President is speaking. And on a third screen white lines cross, indicating current cyber attacks around the world. Mitic closes the screen again – that’s the end of the show. “We’re a bit like the bouncers at a popular club”, he explains, and gets ready to leave security level 3 and go back to security level 4. “We won’t let anyone in who might cause problems. And we throw out anyone who starts trouble.”
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###  The most common cyber threats
MELANI, the Swiss Federation’s Reporting and Analysis Centre for Information Assurance, identifies numerous cyber threats which companies are exposed to:
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#####  (Cyber) espionage
Cybercriminals exploit vulnerabilities in the digital infrastructure – unencrypted internet connections or weak passwords, for example – to steal valuable information and prepare further attacks. Not only government agencies but also private companies can have their expertise stolen and misused.
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#####  Data leakage
Confidential data is stolen. Outside attackers then blackmail the company by threatening to publish and propagate the data. It is difficult to tell whether what they claim is true or not, which means many companies pay the ransom just to be on the safe side.
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#####  DDoS
These attacks aim to restrict the availability of an IT service such as a website or an internet shop and try to crash it. This type of attack can also involve blackmail. The main targets are IT services with limited capacity or inadequate monitoring of data traffic.
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#####  Social Engineering
Users are deceived with psychological tricks and misled into performing risky IT activities. Social engineering exploits humans as a weak spot in the system. This includes pressurising victims with instructions such as “Log in immediately or your account will be blocked”.
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#####  Phishing
A phishing attack aims to glean a person’s access details by assuming a false identity, for example that of their bank. With the deceptively obtained password, cybercriminals can access the victim’s online banking system.
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#####  Malware
Many cyber attacks take place using what is known as malware. IT systems are manipulated and data is stolen, changed or even destroyed. For companies affected, this kind of attack can mean the confidentiality, integrity and availability of the data is lost.
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#####  Ransomware
Using encryption trojans known as ransomware, the victim’s data is encrypted and thus rendered unusable. The cybercriminals demand money in return for decrypting the data, which is by no means guaranteed.
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#####  Ransomware
Using encryption trojans known as ransomware, the victim’s data is encrypted and thus rendered unusable. The cybercriminals demand money in return for decrypting the data, which is by no means guaranteed.
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Data-Breach
#### First aid for a hacker attack
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Data-Breach
#### First aid for a hacker attack
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#### MSS-i: Managed Network Security Services
Protect your corporate network and web applications from attack with Swisscom’s Managed Network Security Services (MSS-i).
Go to offer
#### MSS-i: Managed Network Security Services
Protect your corporate network and web applications from attack with Swisscom’s Managed Network Security Services (MSS-i).
Go to offer
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text: # Swisscom supporting Ukraine
We are deeply saddened by the situation in Ukraine. Our thoughts are with those who are currently being forced to experience fear, suffering, war and destruction. Swisscom is providing a raft of support measures.
**Вся інформація також доступна українською мовою.**
перейдіть до сторінки українською
####  Calls to and roaming in Ukraine
Calls to and roaming in Ukraine will be billed again with effect from 1 January 2023. Since Ukraine has been moved to the Europe zone, roaming is now already included in many subscriptions. For calls to Ukraine, we recommend the International Calls option. In addition, the standard tariffs will be lower due to the rezoning.
####  Helping Ukraine with 20,000 old mobile phones
In March 2022, all Swisscom Shops collected old mobile phones on behalf of SOS Children’s Villages in Ukraine. More than 20,000 devices were donated. Thank you very much! The entire proceeds will be donated and matched by Swisscom.
* More information
##  Help we are providing within Switzerland
We have a free offer for those fleeing the invasion in Ukraine. **Precondition:** You have a Swiss residence permit S or intend to apply for one.
####  Package for refugees
Surfing within Switzerland: unlimited (10 GB high speed)
---
Calls within CH and to UKR: 900 mins/30 days, then 10Rp./min
Starting balance: CHF 20.– (one-off charge)
Activation fee: CHF 19.90 (as a gift)
Find out more(opens in new tab)
Price
0.–/month
####  1\. Visit one of our Swisscom Shops
You must come in person to the Swisscom Shop. Delivery to authorised persons is not possible.
Find a Swisscom Shop near you
####  2\. Bring an identification document with you
Precondition: You have a Swiss residence permit S or an official confirmation (Passierschein/bon de sortie/pass d’uscita, Eintrittsblatt Loge/feuille Entrée loge/foglio Entrata loge, e-mail confirmation SEM etc.).
####  3\. Receive a Swiss SIM card
Now enjoy 900 mins/30 days of free calls within Switzerland and to Ukraine plus unlimited surfing within Switzerland. Maximum one SIM card per person.

text: Please enable JavaScript for better browser functionality
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#  Fit for digitalisation thanks to new LAN
Innovation, precision and longevity - this is what the embroidery and sewing machines from BERNINA stand for. The family business from Eastern Switzerland is regarded globally as an innovation leader in the field of textile design. With a complete renewal of its LAN (Local Area Network) - based on components from Huawei - BERNINA is has positioned optimally for the future.
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###  Challenge
BERNINA International AG combines a group of 15 companies under its roof with more than 1000 employees working in around 80 countries. The embroidery and sewing machines of this company with a long tradition are produced at the headquarters in Steckborn as well as in a modern factory in Lamphun, Thailand. Accordingly, BERNINA requires a powerful, secure and flexible network. However, the existing LAN infrastructure at the Swiss headquarters was getting on in years and could no longer cope with the demands of growing data traffic and digitalisation. In addition, manufacturer support was no longer assured. In order to maintain trouble-free operation over the long term, a complete renewal of the network was necessary.
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###  Solution
During the evaluation of the required network components, BERNINA took a close look at various manufacturers. Huawei quickly prevailed over its competitors - the products stood out thanks to their exceptional performance, scalability and value for money. In a workshop organized by Swisscom directly in the laboratory of Huawei Switzerland, the requirements of BERNINA were recorded and mapped within the technology.
With the support of Swisscom, BERNINA's IT team upgraded the network infrastructure with redundant cores, high-end access switches and hardware for a Huawei WLAN with full coverage. During the migration, the company opted for the Big Bang variant: despite the extremely complex environment, the migration was completed in just 36 hours.
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###  Result
With the new solution, BERNINA now has a modern, secure and highly reliable network that meets all requirements in terms of performance and flexibility. The consolidation of the infrastructure using hardware from just one manufacturer also ensures optimum maintenance options. With Huawei eSight, management software was also introduced that enables all hardware to be managed centrally and efficiently. This makes network administration considerably easier for the IT team.
The WLAN, which covers the entire campus in Steckborn with around 45 access points, is available to employees and guests for wireless communication. At a later date, it will also be used for collaboration purposes and VoIP.
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#####  BERNINA International AG
> Industry: Textile machines
> Headquarters: Steckborn, CH
> Employees: 1038 (annual average 2016, approx. 270 in Steckborn)
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###  Amerigo De Santis
Head of IT Operations BERNINA International AG
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Why did you choose Huawei for BERNINA's network upgrade?
###  The quality, the simplicity, the performance and last but not least the unbeatable price-performance ratio quickly convinced us to choose Huawei hardware. Originally, we only planned on replacing the core switches. Fortunately, our calculated budget was also sufficient for access switches and a WLAN with broad coverage.

text: * * *
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###  Amerigo De Santis
Head of IT Operations BERNINA International AG
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Why did you choose Huawei for BERNINA's network upgrade?
###  The quality, the simplicity, the performance and last but not least the unbeatable price-performance ratio quickly convinced us to choose Huawei hardware. Originally, we only planned on replacing the core switches. Fortunately, our calculated budget was also sufficient for access switches and a WLAN with broad coverage.
Why was Swisscom chosen as the implementation partner?
###  «I have already worked together with Swisscom on several projects - also in my earlier activities. The renewal of the network has once again shown us that Swisscom is a partner with which we can work at eye level, despite its size. The professional expertise as well as the personal support are unparalleled.»
What will the new network provide to your end users?
###  «Our employees benefit from massively increased data flow speeds. Corresponding feedback has shown that this provides a measurable gain in efficiency during their daily work.»
##  Our partner
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Click on the logo to find out more about Huawei in Switzerland.
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##  This product is used by BERNINA International AG
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####  Huawei Network Solutions
Comprehensive range of products for in-house communication with consistent integration solutions – for reselling or professional services.
Go to product
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text: #  Gigaset Repeater HX
On this page:
The Gigaset Repeater HX extends the range of your HD phones. Find out how to install, connect and position the device.
* Device
* Set up and use
* Frequently asked questions
##  Device
The Gigaset Repeater HX is compatible with specific HD phones in combination with an Internet-Box 2, Internet-Box 3, Internet-Box standard, Internet-Box plus and Centro Business 2.0 after FW Version 9.04.02 with a fixed network connection (IP). The Internet-Box light cannot be used. You can use up to 2 repeaters.
##  Set up and use
###  Connect to the router
Before starting the connection to the router, place the Gigaset Repeater HX in the direct vicinity of the router and a mains supply. If you are already using a Gigaset Repeater HX, this must be situated close to the router and switched on for the connection to be established.
Proceed as follows:
1. Connect the network device to a power socket.
2. Connect the cable to the repeater – the repeater will remain in connection mode for approximately 5 minutes (left LED flashes).
3. During this time, hold down the + button on the Internet-Box for 1 second.
4. Once the repeater LED shows a steady green light, it is connected to the router.
###  Position the Gigaset repeater
Once you have completed the connection process, you can position the Gigaset Repeater HX wherever you would like to increase the reception range of your HD phones. After the device has been switched on, make sure that the left LED shows a steady light. If the LED continues to flash even after 30 seconds, the Gigaset repeater is too far from the base or reception is blocked by thick walls or metal objects (radiators etc.). Re-position the Gigaset repeater.
2 Gigaset Repeater / 2 HD-Phone per Repeater
You can use up to two Gigaset Repeater HX devices with your Internet-Box. However, you can only have one repeater path at a time between the router and repeater. The Gigaset Repeater HX can be used with up to 2 HD-Phones.
Please also note that when installing 2 repeaters, there must be a minimum distance of 10 metres between the two Gigaset repeaters. To position the second repeater, disconnect the first repeater from the power supply to find the best position for the second repeater.
###  Instructions, documents and firmware
#### Instructions (PDF)
* Gigaset Repeater HX HD-Phone installation instructions (summary)
* Gigaset Repeater HX installation instructions (detailed)
#### Declaration of conformity (PDF)
* Gigaset Repeater HX declaration of conformity
Updating firmware
In diesem Video zeigt Oliver, Trainer bei Swisscom Academy, den Lieferumfang der Internet-Box 4 und erklärt dir wie man diese Installiert.
##  Frequently asked questions
#### What do the LED statuses on the Gigaset Repeater HX mean?
The left LED indicates the connection status and ready status.
If not yet connected
Flashing LED
| Ready for automatic connection
---|---
LED off
| Automatic connection unsuccessful after 5 minutes
In operation
Steady LED
| Connection exists to base
---|---
Flashing LED

text: In diesem Video zeigt Oliver, Trainer bei Swisscom Academy, den Lieferumfang der Internet-Box 4 und erklärt dir wie man diese Installiert.
##  Frequently asked questions
#### What do the LED statuses on the Gigaset Repeater HX mean?
The left LED indicates the connection status and ready status.
If not yet connected
Flashing LED
| Ready for automatic connection
---|---
LED off
| Automatic connection unsuccessful after 5 minutes
In operation
Steady LED
| Connection exists to base
---|---
Flashing LED
| No connection to base
LED off
| No power supply
The right LED indicates the handset connection over the repeater.
LED flashes once every 3 seconds
| One handset is connected over the repeater
---|---
LED flashes twice every 3 seconds
| Two handsets are connected over the repeater
LED off
| No traffic
#### What should I consider when making calls?
Once the repeater is correctly positioned, you will benefit from extended range when making and receiving HD phone calls. The HD phone automatically and imperceptibly switches from one radio range to another. Within the extended radio range, you can make and receive calls using two HD phones simultaneously. DECT encryption ensures you always have a secure connection.
If there are three HD phones within range of the repeater and a call is received, only two will ring.
#### Will my HD phone also remain radiation-free in standby mode when using the repeater?
No, when using the Gigaset repeater, your HD phone will no longer support Ecomode plus.
#### How can I reset my repeater?
To reset the repeater, hold down the repeater button on the rear of the device for approx. 10 seconds. Release the button when the left LED starts flashing. The repeater will then be ready to establish a new connection, to a different base for example.
#### Why does my HD phone have no reception in the extended range of the repeater?
The HD phone may not initially have been found in the extended range by the Gigaset repeater. Switch the HD phone off and then back on and try again.
#### Why can the Repeater not be connected to the router?
In the router, the DECT PIN is set to 0000 by default. If you have changed this, you will need to reset the DECT PIN to 0000 to set up the Repeater. You will find the DECT PIN in the web portal > http://internetbox.swisscom.ch(opens in new tab) > Telephony & DECT > PIN
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # Your personal mobile tariff advisor
The tariff advisor will help you select the best mobile subscription for you. Enter your mobile phone usage and let the tariff calculator work out the ideal mobile subscription for you.
##  You've chosen the No. 1
####  Good for the environment
The network that is fully powered by renewable energy. We offset all residual CO2 emissions.
####  Good for people
We help people to simply use the opportunities of the networked world.
####  Good for Switzerland
The best mobile network in the country with the biggest fibre-optic network.

text: Posted on 18\. January 2021Text: Nadja Heer
__What is the position of Swiss fintech start-ups specialising in digital ledger technology (DLT), or blockchain? We interview two industry experts.__
Swisscom has been publishing the Swiss Fintech Start-up Map for seven years. One of the technology clusters is start-ups working on DLT. But how is this technology evolving and are there realistic business applications beyond cryptocurrencies? **Thomas Ankenbrand** of the Institute of Financial Services Zug (IFZ) at Lucerne University of Applied Sciences and Arts and **Roland Cortivo** of Swisscom address these questions.
### How has the DLT fintech start-up landscape changed in recent years?
**Thomas:** The first DLT fintech start-ups were founded before 2017. At the time, we had around 20 start-ups registered. There was a significant uptick in 2017/18 with around 80 DLT start-ups on the fintech map by then. More than half of all fintech companies founded in 2017 were from the blockchain and crypto scene. Over the last two years, the growth of new DLT start-ups has stagnated and it will be interesting to see how the situation pans out in 2021, especially in light of the current boom in cryptocurrencies, which was also a significant factor in the 2017 increase.
### A revised blockchain act is due to come into force this year. Is this likely to have an impact on DLT start-ups?
**Roland:** It is unusual to see a parliamentary bill passed unanimously and implemented as quickly as this. With effect from 1 February 2021, the Federal Council has brought those parts of the DLT bill into force that enable ledger-based securities to be introduced. As a new licence category, DLT trading facilities will also offer simplified administration and new opportunities. Financial services providers and fintech start-ups will therefore be forced to act if they do not want to leave this field. Against this backdrop, I expect that we will see a further growth of innovative fintech and blockchain businesses.
### How do you assess the distribution of start-ups across the four business areas?
**Thomas:** The low number of start-ups in the ‘Deposit and Lending’ business area is very striking. The impact of Decentralised Finance (DeFi) in this area could lead to growth. Examples include Compound Labs and the Swiss equivalent, Aave, which facilitate the lending and depositing of digital assets with corresponding rates of interest.
**Roland:** The largest business area, ‘Banking Infrastructure’, is a real mixed bag, covering tokenisation (Axedras, daura), custody services (Taurus, Custodigit) and crypto banks (Seba, Sygnum). I expect that this business area will enjoy continued growth, including in bank-related services such as multi-bank signature management (Delega).
### To what extent is Switzerland an attractive location for DLT start-ups?

text: **Roland:** The largest business area, ‘Banking Infrastructure’, is a real mixed bag, covering tokenisation (Axedras, daura), custody services (Taurus, Custodigit) and crypto banks (Seba, Sygnum). I expect that this business area will enjoy continued growth, including in bank-related services such as multi-bank signature management (Delega).
### To what extent is Switzerland an attractive location for DLT start-ups?
**Thomas:** There is a variety of reasons that make Switzerland a great location for fintech start-ups, including the stable political situation and the strength of the Swiss financial market. Our study, ‘FinTech Study 2020, an Overview of Swiss FinTech’, demonstrates that Switzerland is very well placed in respect of all the key indicators, with only Singapore ranked more highly than Zurich and Geneva. However, we have to leverage this locational advantage as the competition will be raring to go.
> ‘One in six blockchain start-up earns its money in the finance industry.’
>
> Roland Cortivo
### Thomas, you mentioned that the number of new DLT start-ups has stagnated over recent years. What exactly does that mean?
That’s right, but existing start-ups have evolved and developed their professionalism over that period. The number of employees has increased. And the capitalisation of companies demonstrates that the sector has matured and stabilised. I cannot detect any signs of consolidation at present. M&A transactions and company closures have so far been few and far between.
### Are there any start-ups on the map that you would like to highlight in particular?
**Thomas:** Yes, there are a few great examples I could mention. One I’d like to highlight is Ethereum: It currently sits in second place when it comes to market capitalisation, just behind Bitcoin, but offers much more functionality. A large number of apps are being built on the Ethereum blockchain. In many sectors, it is pretty much the standard. It is also a nucleus of Crypto Valley.
**Roland:**Bitcoin Suisse has an impressive track record. In December 2020, against the backdrop of buoyant markets and Bitcoin’s year-end rally, the leading force in crypto financial services registered significant growth in new customer contacts and an almost doubling of trading volume compared to October. This came on the back of a strong performance already recorded for the first three quarters.
### Roland, how do you view the development of fintech blockchain companies compared with blockchain companies from other sectors?
In the first half of 2020, CV VC (Crypto Valley Venture Capital) accounted for 835 of Switzerland’s blockchain companies. In other words, one in six blockchain companies earns its money in the finance industry.
In 2021, we will see more sustainable finance initiatives, such as efforts to increase the transparency of eco-friendly ESG funds or those to prevent double spending in CO2 certificates. One of the benefits of blockchain is that it overcomes the trust gap. As this is not a huge factor in the financial sector, we will see stronger growth in other industries including pharmaceuticals and logistics.

text: In 2021, we will see more sustainable finance initiatives, such as efforts to increase the transparency of eco-friendly ESG funds or those to prevent double spending in CO2 certificates. One of the benefits of blockchain is that it overcomes the trust gap. As this is not a huge factor in the financial sector, we will see stronger growth in other industries including pharmaceuticals and logistics.
### DLT and fintech trends
****In the short term** , **in order to facilitate further development, it is vital that digital assets become widely accepted in the institutional investment world. We are seeing the first signs of this, with crypto banks such as Sygnum bridging the gap between the world of digital assets and traditional banking.
****In the medium term** , **we need to keep our eye on the activities of the central banks. For the first time, these operators are now emerging as the drivers of innovation and no longer simply as regulators, due to the challenges inherent in tackling the coronavirus crisis. In Switzerland, an example of this is the ‘wholesale CBDC’ experiment by BIS, SNB and SIX.
****In the long term** , **the question will be whether to move the entire monetary system to DLT. While consumers would hardly even notice a switch of this type, there would be major repercussions for conventional banking, calling into question its current role and position. However, this is a matter of economic policy rather than technology.
_Matthias Niklowitz, Think Tank e.foresight_
### Thomas, what developments do you see in DLT fintech start-ups?
Blockchain technology facilitates the merging of private market assets and listed capital investment, creating new business models. The collaboration between daura and SIX Digital Exchange (SDX) is a good example of this. daura offers non-listed companies a platform for a digital ledger and the issuance of securities tokens. A newly created share is represented by a digital token. SDX is being set up as a fully integrated financial market infrastructure for digital assets, which allows companies to issue digital securities tokens.
### Successful blockchain-based business models continue to be rare. Is blockchain technology breaking through here in Switzerland?
**Roland:** The breakthrough will come when people no longer talk about blockchain; or rather, when the benefits of the technology are utilised in the background: if I can use a digital currency to buy green bonds in real time or share my employer reference and vaccination certificates in my digital wallet, for instance.
The hype surrounding blockchain technology has given rise to over-optimistic expectations here in Switzerland too. Companies are now aware of the technology and consider it realistic for specific business cases. The financial sector is at the forefront of this. The benefits offered by blockchain, such as cost effectiveness, security and transparency, support its use. However, a few issues remain to be resolved before it is adopted more widely, including interoperability, standardisation, scalability and energy consumption.

text: **Thomas:** Blockchain will not revolutionise the world, but DLT will improve many things and will definitely find its place. The advantages of the technology can be leveraged wherever databases and cashflows are connected. I see great opportunities in data markets such as the health sector for managing and processing my health data. An important aspect here is that each individual has control over the data and how it is used.
* * *
Roland Cortivo
has in-depth knowledge of the Swiss blockchain and fintech scene and digitises the market for businesses: As Head of Blockchain Infrastructure for Digital Business at Swisscom Ltd, he collaborates with start-ups and financial services providers to promote new business models and technologies. He co-founded the start-up daura for tokenised assets and is developing Switzerland’s distributed DLT infrastructure for enterprise blockchain applications.
* * *
Thomas Ankenbrand
is working in the Investment Management and FinTech department at the Institute of Financial Services Zug (IFZ) at Lucerne University of Applied Sciences and Arts since 2015. He is also the founder and chairman of several companies in the financial sector.
Blockchain
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## Using blockchain to realise new business models
Blockchain – it’s a term that triggers mixed reactions. But the technology is not just for speculating with cryptocurrencies. It can also transform new business…
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# “My goal: to be a professional dancer.”
Dancing has been my great passion for the past three and a half years. In a few years, I would like to tour with a singer, ideally the rapper Drake.
Sajeeban Chandresegaran, sport and commerce apprentice
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Dudingen
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%{gcr.lead}
You can’t work as a dancer forever, though, so I feel it is important to get a good apprenticeship qualification first. My commercial apprenticeship at Swisscom lasts four years – I am in a special class that combines an apprenticeship with sport and work five hours a day, which gives me time to dance. I am currently working in the Swisscom Shop and am among the top 10 sales assistants in the Bern region. In my free time, I have an intensive training schedule and also teach children and organise dance shows now and again. It’s a lot. But I have the goal of becoming a professional dancer firmly in my sights. Soon I'll be taking lessons at Urban Dance Camp with the world's best dance teachers – my sister came up with the idea of crowdfunding to allow me to take part. It worked!
## Sajeeban Chandresegaran
## sport and commerce apprentice
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti

text: Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
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On the road, on the ski slope, from home or even in the cheese dairy. Fans, friends and families from all over the world were able to be part of the 2021 World Cup in Adelboden in a very unique way. On a large fan screen in the finish area, videos sent in or live broadcasts from spectators cheering on the ski athletes in person were transmitted. In this way, Swisscom was able to provide emotional moments despite the pandemic and bring a smile to the faces of the ski heroes in the finish area through the numerous fan messages.
«It's great that families, friends and fans were able to cheer on their loved ones on the ski slope despite the restrictions.»
Jürgen Lochbrunner
General Project Manager Events
Swisscom Event & Media Solutions was responsible for the overall technical management as well as the connectivity on site and was able to impressively demonstrate in this project how innovative technologies can be used to enable unique experiences that can be enjoyed easily and from anywhere.
##  Our services
* * *
* * *
* * *
Overall project management
Overall project management
Event Network
Event Network
Remote Speaker Coordination
Remote Speaker Coordination

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PiBS @ Swisscom – Ein Rückblick - getIT
* Apprenticeship
* Apprenticeship
Insights
Software Engineering
# PiBS @ Swisscom – Ein Rückblick
Vier Jahre praxisintegriertes Bachelor-Studium (PiBS) bei Swisscom. Vier Jahre Fleiss, Schweiss – aber vor allem spannende Projekte, unvergessliche Momente und viel praktische Erfahrung. Vier Jahre als Student im Zentrum der spannendsten Industrie unserer Zeit.
Janick Rüegger, DevOps Engineer
26 February 2021
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## Ausgangspunkt
Das Praxisintegrierte Bachelorstudium in Informatik ist ein Pilotprojekt des Bundes und soll Maturand*innen ermöglichen, direkt und ohne vorausgehendes Praktikumsjahr ein Studium in Informatik berufsbegleitend verfolgen zu können. Neben technischen Modulen wie Algorithmen und Web-Development oder business-nahen Themen wie Innovation und User Experience, können sich Studierende in Fachrichtungen wie Data Science oder Distributed Systems weiter vertiefen. Studierende können sich so ihr Studium individuell auf ihre Wünsche und Interessen anpassen. Im Zentrum steht dabei immer der Austausch zwischen Theorie und Praxis. So können die Studierenden Inputs aus ihrer Tätigkeit bei den vielen Praxispartnern aktiv einbringen und so aktuelle Themen weiter vertiefen.
## Möglichkeiten
Von August 2015 bis Juli 2019 absolvierte ich selbst diesen Studiengang. Meine Wahl bei den Praxispartnern fiel schnell – ich wollte zu Swisscom. Hier werden die Studierenden nicht Projekten zugeteilt, sie suchen sich die Projekte selber aus – oder gründen sie einfach selbst.
Nach meinen ersten Schritten als Webentwickler für Projekte im Bereich des Netzausbaus und Erfahrungen mit Methoden wie Scrum und DevOps, baute ich zusammen mit anderen Studierenden ein kleines Team für ein internes Startup auf. In Zusammenarbeit mit der Intrapreneurship-Initiative Kickbox entstand aus einem Workshop die Vision einer Chat-Applikation für Swisscom TV. Nach zweiwöchigem Austausch bei unseren niederländischen Kolleg*innen bei NGTI in Rotterdam, zahlreichen aufschlussreichen Gesprächen mit diversen Expert/innen in der ganzen Swisscom und vielen Zeilen Code, konnten wir eine erfolgreiche Alpha mit über 200 echten Usern durchführen. Mit der Bachelorarbeit im Hinterkopf und Hunger nach einer neuen technischen Herausforderung, wechselte ich für die letzten drei Semester zu Swisscom Blockchain. Als Software Engineer in einem internationalen Team half ich beim Consulting diverser Firmen, beteiligte mich an einer Custody-Lösung für Cryptocurrencies und schrieb meine Bachelor-Thesis über Verteilte Crypto-Exchanges – der Ausgangspunkt für ein Paper, welches ich später auf einer internationalen Konferenz in Toronto veröffentlichen konnte.
## Rückblick
Der Werdegang während meines Studiums bei Swisscom ist kein Zufall. Meine persönlichen Interessen und die Philosophie Theorie mit der Praxis zu verbinden hat mich bei jedem Schritt und jedem Projekt begleitet. Seien es Software Engineering Prinzipien als Web-Entwickler, agile Frameworks wie Lean Startup als Projektmanager in unserem internen Startup oder diverse Papers und Forschungen im Bereich von Crypto-Currencies als Software Engineer für Blockchain Technologien. Genau diese Mentalität, das grosse hilfsbereite Netzwerk, erfahrene Kolleg*innen, ein innovatives Umfeld und unzählige spannende Möglichkeiten innerhalb der Swisscom haben diese Zeit für mich so speziell gemacht. Vier Jahre praxisintegriertes Bachelor-Studium bei Swisscom. A wild ride.
## An article by:
Janick Rüegger
DevOps Engineer
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Lehre fertig – was nun?
Simon Soltermann

text: ## An article by:
Janick Rüegger
DevOps Engineer
Go to profile
## More getIT articles
Insights
Ta candidature
Melina Vryonakis
Insights
Lehre fertig – was nun?
Simon Soltermann
Insights
Mon apprentissage chez Swisscom
Salomé Gagnaux
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
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text: ## IoT Platforms & Frameworks | IoT Infrastructure and IoT Solutions
#  Integration and system solutions for your IoT applications
Whether you want to integrate your IoT devices securely into your systems or would like a custom-built IoT system solution, IoT Platforms & Frameworks from Swisscom brings together established modules as well as validated technologies, design, architecture and processes to ensure speed, quality and security for your project.
###  Accelerate your success with a managed IoT platform
In today’s business world, the IoT trend is moving towards vertical scaling. An increasing number of companies are driving their growth with industry-specific IoT applications in public enterprise clouds. The technical basis is provided by IoT platforms, which have proliferated in recent times. But not every platform can meet the individual requirements of an IoT project.
With our IoT Platforms & Frameworks solutions, we can match every requirement. Do you operate your IoT-based business processes and applications yourself? If so, Swisscom can provide you with a generic, horizontally scalable IoT platform. Maybe you are looking for an individual, fully managed IoT solution instead? Our framework service is ideal for you. We use our IoT framework to develop custom system solutions connected to Azure and AWS. With your IoT foundation in place, you can focus all your attention on your vertical IoT applications.
Kontakt
####  What’s in it for you
* Protocol-independent IoT device integration for your applications
* Development, integration and operation of your IoT system solution
* Suitable hardware and components from our partner network
###  Your benefits
* Turnkey, managed solutions based on pre-integrated frameworks
* IoT system solution developed for your specific needs
* Unlimited scalability of your IoT systems throughout Switzerland and around the world
###  When is it the right solution?
For implementing your IoT projects quickly, securely and efficiently. You want to avoid your employees having to deal with the challenges associated with complex technical and operational aspects. You want to know you will gain maximum benefit from your specific IoT solution.
And you want to leverage the fascinating opportunities of the Internet of Things to add value from improved products and services. The path should be as simple as possible.
You need your generic IoT platform, the Device and Data Hub so function reliably within and outside of Switzerland. Instead of working with multiple service providers for IoT device integration, IoT device management and data generation, aggregation and forwarding, you only want to work with a single, experienced partner.
You would like your IoT system solution to enable you to achieve your business goals without costly detours. We actively support you with the IoT Solution Framework. The framework contains most of the required features for the network, connected devices, and data storage and processing, plus individual rules and your business-specific applications, which our experienced IoT specialists will develop on your behalf.
###  Why Swisscom?
* All-in one package: development, integration and operation of your IoT solution.
* A one-stop solution: IoT connectivity and cloud services.
* Expertise: as IoT specialists, we understand the challenges you face.

text: ###  Why Swisscom?
* All-in one package: development, integration and operation of your IoT solution.
* A one-stop solution: IoT connectivity and cloud services.
* Expertise: as IoT specialists, we understand the challenges you face.
###  The first step
##  Request a quotation
Discuss your ideas and plans for your Internet of Things project with us. We will be happy to prepare a no-obligation quotation for your specific use case.
Request quotation
####  Download
* Business IoT Device & Data Hub
* Industrial IoT Device and Data Management
###  IoT Platforms & Frameworks at a glance
IoT Platforms & Frameworks from Swisscom combines the Device and Data Hub, a universal IoT platform for sensor and device integration, data aggregation and transfer to the business process, and the IoT Solution Framework, for custom developments and the operation of complex IoT system solutions.
####  Device and Data Hub
* Technology-independent connectivity: connects any IoT sensor and device
* Built-in connectivity management capabilities
* Extensive industrial IoT Edge capabilities
* Qualifies, combines and transfers selected data to different endpoints
* Hosted and operated by Swisscom
####  IoT Solution Framework
* Accelerated IoT solution development courtesy of standardised interfaces and pre-implemented basic functions
* Custom developments designed to meet your complex challenges
* Seamless integration with connectivity provisioning and management platforms
* Established architecture and security-certified implementation
* Swisscom-managed solution
__ ‘Swisscom's IoT platform offers everything we need, out-of-the-box.’
Mirko Djuric, CEO, Lifetec AG
* Find out more
__ ‘A tailored IoT solution resulting from close collaboration.’
Christian Schollenberger , Global Head of IT , Rhomberg Sersa Rail Holding GmbH
* Find out more
1.   2.
__ Previous __Next
###  Learn more about the Internet of Things
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: “We are at the dawn of a new era for television,” announced Dirk Wierzbitzki, Head of Residential Customers and Member of the Swisscom Group Executive Board, today at the presentation of the new offerings. “It’s an app revolution for television. Today’s customers don’t want to wait or limit their choice: they want it all, whenever and wherever they choose. And without an expiry date.” Swisscom first responded to this emerging need 15 years ago with Replay, Recording and Video on Demand. Now comes the next instalment: blue Play, a comprehensive media library with thousands of unlimited series, feature films and children’s programmes on demand.
Starting now, blue Play will gradually be rolled out, at no extra cost, to all blue TV customers with an M, L or X subscription. It will be accessible from the Swisscom Box as well as via the blue TV apps (for iOS, Android, LG Smart TV, Samsung Smart TV) and the desktop player on blue.ch. “blue TV has long been the most popular television in Switzerland and now, with blue Play, is also set to become the largest streaming service in Switzerland,” explains Wolfgang Elsässer, CEO of blue Entertainment AG. “However, we are also very much at the forefront of homegrown film production, having helped to fund the Swiss film industry for the past 40 years.”
## Exclusive premières and selected highlights
A separate blue Play offering is to be launched for each language region with several thousand titles available in every region shortly after the launch, including over 3,000 in Ticino, 5,000 in French-speaking Switzerland and 10,000 in German-speaking Switzerland. Complete seasons will be offered for some series. To top it off, blue Play will also be offering a selection of exclusive series never before aired in Switzerland, including the dramatic mini-series The Luminaries in French-speaking Switzerland or the thriller series Roadkill in German-speaking Switzerland as well as The North Water, the most expensive BBC production of all time, both in German and French-speaking Switzerland. On the launch date, there will already be more than 100 Swiss films available on blue Play, including Platzspitzbaby, Bruno Manser, Wolkenbruch, Moskau, einfach! and Zwingli. In French-speaking Switzerland, children can look forward to Les Aventures de Tint Tin, while in German-speaking Switzerland there will be Papa Moll and Heidi and in Ticino Pinocchio. In addition, Tatort fans will, for the first time, be able to binge-watch their favourite police procedural drama series on blue Play. Traumschiff will also be available on blue Play all year round while the Blacklist will ensure many a sleepless night in all language regions. blue Play also includes direct access to Play Suisse content from SRG SSR.
## No more lengthy rewinds

text: ## No more lengthy rewinds
Thanks to a technical innovation, live sport on blue TV is now even more attractive. The most important moments in a match, such as goals or red or yellow cards, are now indicated on the replay timeline. “So you can immediately see where and when something happened,” explains blue Sport director Claudia Lässer. “Here, too, we are responding to a need, which will be familiar to many parents, for example, who put their children to bed during a match and then wonder what they have missed. With us, they can now see this immediately at the touch of a button without the need for lengthy rewinds.”
Wolfgang Elsässer adds: “Television used to be like a fireplace around which people would gather to wait patiently for their favourite programme to start. Today, customers no longer want to scroll through the channels or check programming times. They simply want entertainment at any time at the touch of a button, which is exactly what they have with blue Play.”
_In 2022, music will also become an essential part of blue TV – see the separate press release on our new sponsorship focus._
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## Contact us
### Media Relations
media@swisscom.com
Tel. +41 58 221 98 04
### Latest news about Swisscom

text: #  Internet-Box 4 for fibre
On this page:
An overview of the ports on the Internet-Box 4 and instructions on setting up your router.
Order device
* Device and ports
* Set up and use
* Frequently asked questions
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Internet-Box 4.
Instructions Internet-Box 4(opens in new tab)
##  Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
###  Help topics & tips Internet-Box 4
* Set up Internet
* Manage WLAN
* WLAN password
* Connect to TV-Box
* Connect to telephone
* Internet issues
* Return an Internet-Box
###  Instructions, Firmware and energy consumption
#### Instructions (PDF)
* Internet-Box 4 installation manual fiber
* Internet-Box 4 fiber kit 1 Gbit/s
* Internet-Box 4 fiber kit 10 Gbit/s
* Internet-Box 4 cupboard kit
#### Declaration of Conformity (PDF)
* Internet-Box 4 Declaration of Conformity
* Firmware Update
* Energy consumption
#####  Internet-Box 3 Unboxing und Inbetriebnahme
In diesem Video zeigt Oliver, Trainer bei Swisscom Academy, den Lieferumfang der Internet-Box 3 und erklärt dir wie man diese Installiert.
##  Frequently asked questions
#### How can I change the settings of my Internet-Box?
Your Internet-Box settings are easy to manage in My Swisscom or via the web portal. You can change your WLAN access data, configure Internet blocking for devices and access an overview of all connected devices.
##### In My Swisscom
You can access and change the most important settings via the web or app.
Go to My Swisscom
##### In the web portal of the Internet-Box
Enter http://internetbox.swisscom.ch or 192.168.1.1 in your Internet browser. Please note that you only have access when your home network is connected to your Internet-Box. Enter your existing admin login. If you don’t know the password, click “Create new password” to set up a new password.
#### How can I back up and restore the configuration?
Once you have set it up, save your Internet-Box configuration. This lets you restore preferred settings after replacing a device, for instance. To do so, go to the web portal > Internet-Box > Save configuration.
#### Which login/passwords do I need and when?
Want to view your WLAN and router password? Looking for the right login for your Bluewin Webmail, the Community or My Swisscom (Customer Center)? A login overview is available in the Community.
Swisscom Login overview
WLAN & router overview
#### What does the LED display on my Internet-Box mean?
**LED lights up white:** | everything is OK
---|---
**LED flashes white and red:** | Swisscom configuration in progress. If the LED is still
flashing after 10 minutes: connect the Internet-Box to a
computer with the Ethernet cable and open the page
www.swisscom.ch/start. Register your Internet-Box there.

text: Swisscom Login overview
WLAN & router overview
#### What does the LED display on my Internet-Box mean?
**LED lights up white:** | everything is OK
---|---
**LED flashes white and red:** | Swisscom configuration in progress. If the LED is still
flashing after 10 minutes: connect the Internet-Box to a
computer with the Ethernet cable and open the page
www.swisscom.ch/start. Register your Internet-Box there.
**LED flashes white:** | update in progress. The Internet-Box will then restart.
**LED flashes red:** | no Internet connection. Check whether the DSL cable is
correctly inserted.
**LED lights up red:** | error message. Switch the Internet-Box off and on again.
Wait until the LED lights up white again.
**LED lights up blue:** | faulty Internet-Box. Please contact us for a replacement.
Note: during initial installation, the LED will go blue temporarily.
Wait 10 minutes until the installation process is complete.
#### Where do I find the connection button (WPS button) on my router?
You will find the Swisscom router WPS button or connection button on top of the router at the front, in front of the WLAN button. See the PDF instructions(opens in new tab) for more help.
#### What is the OTO number (OTO ID) and where can I find it?
If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. You will find it in your living room or hallway. The fibre-optic socket will show the OTO number or OTO ID – a sequence of numbers and letters for identification.
> Router set-up instructions
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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Global IoT
# First Swiss eSim solution for multinational IoT applications
The challenge with multinational IoT applications lies not in solution development, but in the implementation: local network coverage, roaming costs for high volumes or regulatory issues. Swisscom is now offering its Swiss customers with multinational IoT applications a convenient eSim/eUICC-based solution to facilitate the realisation of such applications. The solution is already being used by Schaerer and WMF in their global professional coffee machine business.
Armin Schädeli, Deputy Head of Media Relations
05 November 2020
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Global IoT applications often fall down in ensuring the reliable connectivity and standard management of machines, devices and sensors in different regions of the world – without local intervention.
According to Julian Dömer, Head of IoT at Swisscom: “Global IoT needs to be simpler, which is why we have developed an additional component for Business IoT. A Swiss machine manufacturer installs our eSIM. In the destination country, the machine is connected to and integrated with all other Swiss IoT services from Swisscom via the local mobile network operator.”
The solution functions similarly to codeshare in the aviation industry: a connected machine logs into a selected local provider’s network in the destination country with a local SIM profile. At the same time, this is visible in Switzerland as a Swisscom SIM. As a result, the global IoT applications of a Swiss company are all uniformly run on the Swisscom Connectivity Management Platform.
Swisscom is working with local network partners to deliver this solution. Use of the codeshare principle means that network roaming is no longer an obstacle to high data volumes.
## Focus on coffee
The new service is already in use for Schaerer and WMF coffee machines. As Jochen Bauer, Digital Solutions Product Manager at WMF Group GmbH, explains: “Our professional coffee machines have been network-connected for years to facilitate product optimisation on the basis of operating and usage data. Our aim is to offer our customers the best coffee machines and integrated solutions to optimise their coffee business, without concerning ourselves with local networking solutions or coming up against regulatory issues.” The major challenge for Schaerer and WMF was local networking. Roaming was already possible, but in certain countries such as Brazil and China, regulatory restrictions prohibit continuous roaming. Jochen Bauer is delighted with the new solution: “Business IoT from Swisscom has solved all our problems: the local networking and regulatory issues. When switched on in China, the United States or Brazil, the coffee machine registers as online in Zuchwil or Geislingen, and we can then use the data.”
The solution is based on eSIM (eUICC). Unlike a conventional SIM card, the eSIM can be activated with the SIM profile of the respective local provider – without requiring local intervention. The machine itself, however, is managed consistently on the Swisscom Connectivity Management Platform, combining the benefits of a local provider in the destination country with those of an established IoT service provider.

text: The solution is based on eSIM (eUICC). Unlike a conventional SIM card, the eSIM can be activated with the SIM profile of the respective local provider – without requiring local intervention. The machine itself, however, is managed consistently on the Swisscom Connectivity Management Platform, combining the benefits of a local provider in the destination country with those of an established IoT service provider.
## Downloads
* __
Press Release
(PDF file, 65 KB)
* __
Pictures
(ZIP file, 16 MB)
## Links
Whitepaper “New opportunities with IoT thanks to eUICC”
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## Latest news about Swisscom
#### Subscribe to News
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

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## SCION – transporting sensitive data securely
# The secure, high-speed Internet under your control
__Contact us
Go to offer
Go to offer
Go to SME
Go to SME
Private and public organizations need secure channels for data transmission. SCION, the next-generation Internet for B2B customers, can build a secure, private ecosystem for routing confidential data. Our partner Anapaya Systems AG has brought the network developed at ETH Zurich to industrial maturity.
Show more
### New requirements
Digitalization requires reliable, compliant and high-performance networks, cloud-based applications and secure data transport – today’s Internet is no longer up to the task. SCION offers the security, reliability and control of private networks in combination with the openness and flexibility of the public Internet.
### The solution: SCION
In addition to protecting against routing attacks and preventing against DDoS attacks, it offers increased reliability and full control over the paths via which your data is sent over the Internet as well as the option of preventing the data from leaving a specific geographical area.
By combining Swisscom’s IP-Plus Advanced Business Internet with SCION technology, any-to-any ecosystem communication is becoming a reality in the major regions of the world (Europe, USA, Asia/Pacific). With the Swisscom SCION service, you can take advantage of the open and robust Internet and share sensitive data securely within an ecosystem.
Swisscom has been supporting SCION development at ETH since 2012.
* * *
* * *
#### Your benefits
Path control: you define the path the data packets will take
Multi pathing: reliable performance using multiple network paths
Security by Design: cyber-attack prevention
#### When is SCION the right solution?
If you depend on a highly secure network to share sensitive data across national or international secure ecosystems, as well as to determine and control the paths your data takes.
What’s in it for you
* Complete overview of the network
* Secure data transfer over trusted paths
* Comprehensive immunity to routing attacks and DDoS
* * *
#### Why Swisscom?
* We are the drivers of innovation: as a business innovation leader, Swisscom has been a sponsor of SCION development at ETH Zurich since 2012
* We have the industry expertise: Swisscom is leads the Swiss market leader market as the largest and most experienced connectivity provider in Switzerland
* We offer the full portfolio: high- or low-end business Internet suitable for your network needs
#### Is SCION right for you?
Would you like to learn more about secure and traceable data transport?
Today’s Internet no longer meets security requirements. At the same time, digitialisation increasingly requires the transport of data. Speak to our experts about steering a safe course through the data world.
__Request quotation
Overview
How does SCION work?
Factsheet
Factsheet SCION
#### The value add of SCION
#### Path control

text: #### Is SCION right for you?
Would you like to learn more about secure and traceable data transport?
Today’s Internet no longer meets security requirements. At the same time, digitialisation increasingly requires the transport of data. Speak to our experts about steering a safe course through the data world.
__Request quotation
Overview
How does SCION work?
Factsheet
Factsheet SCION
#### The value add of SCION
#### Path control
You determine how your data is transferred and control it so that it does not leave a defined area (e.g. Switzerland) or only passes through certain autonomous systems (AS). You define this in the forwarding path and thus guarantee your communication compliance.
#### Security
All paths are authenticated and resistant to misconfigurations, outages and routing attacks. The packet security add-on allows you to identify, release and prioritize each data packet, preventing DDoS attacks with a bogus source address.
#### Multiple connection
SCION permits multiple connections through multipath communication in real time, ensuring that you are always connected to the Internet. This safeguards the performance and availability of your connections – if one connection fails, the traffic is automatically forwarded to a functioning connection.
#### Performance
Artificial intelligence (AI) makes the network more efficient. The data is routed over the most efficient path. In addition, paths that have been closed for security reasons, to prevent hacker attacks, are detected automatically.
#### Quality control
Keep everything under control. You can monitor data routing and information about packet loss, etc. in a single solution. With the clear dashboard display, problems can be identified immediately.
* * *
#### Use cases for SCION
#### A Switzerland-based company
How can SCION benefit a Swiss company that exchanges confidential data between its locations in Switzerland?
* Factsheet
#### Multiple companies within Switzerland
How can SCION benefit a community of Swiss companies, which exchange confidential data within Switzerland?
* Factsheet
#### In an international environment
How can SCION benefit a company or group of organizations, which exchange sensitive data within an international ecosystem?
* Factsheet
* * *
* "After working on securing today's internet for over a decade we found that only a new architecture can provide the strong properties we were seeking. Over the past 12 years we have been working on the SCION next-generation Internet architecture, with generous support from Swisscom that facilitated our research. The commercial deployment of SCION offers new opportunities that we expect from an Internet for the 21st century."
Adrian Perrig - Professor ETH Zürich
* «With SCION, we have achieved the desired resilience against cyberattacks»
William Boye, Head of Network Services, SNB
#### More information about SCION
Resilient networks with SCION
«With SCION, we have achieved the desired resilience against cyberattacks»
* Go to free article
Prof. Dr. Adrian Perrig im Interview
SCION – für ein sicheres Internet der nächsten Generation
* Go to free article
* * *
Whitepaper on the high-performance Internet of the future
Learn about the challenges associated with secure data transmission over the Internet and how to overcome these.
* Go to free download
SCION Technology
Transformation and Optimization of your International Connectivity.
* Go to free download
#### Our partner
* * *

text: * Go to free article
Prof. Dr. Adrian Perrig im Interview
SCION – für ein sicheres Internet der nächsten Generation
* Go to free article
* * *
Whitepaper on the high-performance Internet of the future
Learn about the challenges associated with secure data transmission over the Internet and how to overcome these.
* Go to free download
SCION Technology
Transformation and Optimization of your International Connectivity.
* Go to free download
#### Our partner
* * *
The Swiss software company Anapaya Systems AG makes SCION technology available to its partners, enabling them to customize the network paths for their B2B customers based on their requirements.
* Video about SCION
* Anapaya Website
Would you like to know how SCION can benefit your company? Please put your questions to us. We will be happy to advise and support you.
__Contact us

text: # We are ready for your enquiry about Managed Outsourcing Services.
## **I am interested in
Managed Outsourcing Services**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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* #  «Always-on security for
the always-on world»
* * *
#  Cybersecurity for the networked world
Digital transformation is the order of the day. Digitisation means networking with an unprecedented intensity. People, machines, technology and business are constantly networked with one another. Processes are being digitised. Many systems can be accessed from any location via the Internet. Cybersecurity is essential here.
* * *
* * *
* * *
####
Studie & Whitepapers
Here you will find exclusive studies, whitepapers and infographics on the topic of security available to download.
To the Download Center
* * *
* * *
* * *
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* * *
##  Armed against cyber attacks
Cyber attacks are sharply on the rise. Instead of amateurs, professional groups are now at work. They take an organised approach and frequently use new attack paths. Companies cannot tackle the concentrated force of these cyber threats alone. New security solutions are needed: managed security with professional round-the-clock operation and preventive measures that are are adjusted continuously. Ongoing monitoring is also required in order to detect breaches early on. As are security specialists who intervene immediately. Threats are growing on various fronts: the causes, types of attackers and attack methods are increasing.
* * *
### **More causes**
Cyber threats have many sources: outdated software with vulnerabilities, unpatched systems or carelessness when dealing with new technologies such as the Internet of Things.
### **More types of attackers**
Attackers frequently have different faces: hacktivists, cyber criminals, internal perpetrators or intelligence services that use cyber attacks for their own purposes.
### **More attack methods**
Cyber attacks are becoming more and more sophisticated. Attackers can bypass conventional security measures using methods such as botnets, drive-by exploits or advanced persistent threats.
* * *
* * *
* * *
##  Managed Security for you and your customers
Be it for SMEs or large corporations: Cybersecurity is essential for business success in two ways. First, because your intellectual property can only remain your own with a secure IT infrastructure. Second, because you need secure electronic processes that are available at all times for digital business models. Only then can you be certain that authorised customers are logged in to your system, for example. As a leading provider of Cybersecurity, Swisscom provides you with a comprehensive portfolio of Managed Security Services for both areas: a secure IT infrastructure and secure digital processes.
* * *
* * *
####  Protection for your IT infrastructure
Comprehensive protection for your IT. Prevention, detection and intervention in the areas of network, workplace, mobile, content, monitoring and reporting.
* * *
**Our services for a secure IT infrastructure**
* * *
####  Security for your digital processes
The security services for fully digital processes. Secure data, secure identification, authentication or signing for you and your customers.
* * *
Our services for secure digital processes
* * *
* * *
##  Go with the security leader
With the Swisscom Managed Security Services, you play it safe. Our security management is based on the clever combination of humans and machines. Sophisticated technology and highly specialised cyber experts allow us to identify cyber threats earlier and more accurately. We provide you with Cybersecurity optimised for Switzerland. Around the clock. We are always alert!
* * *
####  At home in the Swiss network

text: * * *
Our services for secure digital processes
* * *
* * *
##  Go with the security leader
With the Swisscom Managed Security Services, you play it safe. Our security management is based on the clever combination of humans and machines. Sophisticated technology and highly specialised cyber experts allow us to identify cyber threats earlier and more accurately. We provide you with Cybersecurity optimised for Switzerland. Around the clock. We are always alert!
* * *
####  At home in the Swiss network
Swisscom operates the Swiss network. This allows us to record security-related events and activities in Switzerland earlier and thus act faster.
* * *
####  More than 1,000 security customers
More than 1,000 Swiss companies already rely on us for security. In the event of new types of attacks on our customers or on us, the new knowledge is automatically utilised in protecting all of our customers.
* * *
####  More than 100 security experts
More than 100 dedicated security specialists have your back. We also have an ongoing exchange of information with a Swiss and worldwide security network.
####  Interaction between humans and machines
To recognise threats early and draw the right conclusions, experts are always on hand. The machines learn through the experts’ analysis.
* * *
####  Compliance and data storage in Switzerland
With us, you are also in safe hands when it comes to compliance. We comply with the key standards: ISAE 3402, ISO 27001, the FINMA recommendations and Swiss data protection law.
* * *
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* * *
##  The latest on security
Press release
### Swisscom once again crowned the leading provider of MSS in 2016
As in the previous year, Swisscom has come out on top as the leading Swiss Managed Security Service Provider in 2016 in the Security Vendor Benchmark published by the independent Experton Group.
Offer
### Threat Detection & Response
Comprehensive company protection due to early detection and a professional response to Cybersecurity attacks
More about
Press release
### SGKB places its trust in Ransomware Protection
An attack involving ransomware can completely paralyse a company if the worst comes to pass. St. Galler Kantonalbank, SGKB, has made clever provisions.
More about
Data protection and security
### Data deserves the best protection
Information is one of the most valuable assets of our age. We are committed to transmitting and storing information as securely and reliably as possible.
More about

text: ## Network solutions for your SME
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: ## Data Center
#  Customised Data Center Services in secure data centres
Go to offer
Operating your own Data Center Services or data centres is expensive and ties up IT resources. Why not rely on our technological and service expertise and our proven practical experience instead? Our certified experts will show you how to set up the necessary on-premises, hybrid or cloud-based data centre.
###  Data Center Services ecosystem
Our comprehensive Data Center Services ensure we can provide you with the right support to update your IT infrastructure, use the latest cloud technologies and seamlessly integrate your systems.
Harness the practical technological and service expertise of our certified experts. They will integrate infrastructure solutions on a modular basis from our reputable strategic technology partners, such as Cisco, Dell Technologies or VMware, in the cloud or in our secure data centres.
###  Data centres and data in Switzerland
When it comes to business-critical applications and data, only the safest is safe enough. Our Swisscom data centres are therefore located in Switzerland with geo-redundancy in Switzerland. If one fails, another steps in and takes over seamlessly. You can continue to work without even noticing.
Are you looking for a local data centre? Our sites are situated in Basel, Bern, Geneva, Lausanne, Lugano and Zurich (2). They are all high-availability, sustainable and meet the highest security standards.
_​_
### Seamless system integration
We create holistic, end-to-end data centre solutions by integrating servers and data centre networks as well as a hyper-converged infrastructure with other components.
_​_
### Established Data Centre Solutions
We understand the solutions provided by proven manufacturers and know their strengths. We can therefore use the individual components to create the ideal solution for you.
_​_
### Data centres in Switzerland
We operate seven high-availability data centres that meet high security standards. Your data is stored georedundantly and exclusively in Switzerland.
##  Our Data Center Services and Solutions
##  Data Center Solutions
We provide system integration of established data centre solutions from Cisco, Dell Technologies, VMware and other partners.
Find out more
##  Colocation & Server Housing
Operate your IT in one of our high-availability data centres, from a single rack to a private server room.
Find out more
##  System Integration
Allow your systems to grow with your company and leave the seamless integration of hardware and software to us.
Find out more
##  How we develop holistic data centre solutions
Speak to us if you are planning to rebuild your IT infrastructure. We provide independent advice and will recommend the right solution for you, irrespective of technology, device or manufacturer.
###  Advice and design
We will support you from the initial concept through to rollout and will continue to advise you thereafter. Our experts are well versed in the strengths and benefits of every solution, taking a joined-up approach and creating holistic data centre solutions from individual components.
###  Rollout
We implement, test, migrate and optimise, creating end-to-end data centre solutions and services that are right for you.

text: ###  Advice and design
We will support you from the initial concept through to rollout and will continue to advise you thereafter. Our experts are well versed in the strengths and benefits of every solution, taking a joined-up approach and creating holistic data centre solutions from individual components.
###  Rollout
We implement, test, migrate and optimise, creating end-to-end data centre solutions and services that are right for you.
###  Support
We provide tailored support, 24/7 if required, and adapt our support services to meet your needs.
###  Operation
We operate your IT systems redundantly and therefore without interruption in secure, high-availability data centres in Switzerland.
##  Concrete examples of the support provided by our Data Center Solutions and Services
#### Example 1: End-of-life IT system
##### The customer requirement
Your IT system has reached the end of its life and can no longer meet the growing demands placed on modern IT systems. The data centre infrastructure must therefore be replaced, overhauled or rebuilt.
##### Our solution
Our interdisciplinary team of experts designs a high-availability, high-performing, scalable SDN-based infrastructure to underpin your innovative customer services. Your customers and employees can access systems and data more quickly than before, backups are faster, and the administration is more efficient. Moreover, the software-defined network facilitates the provision of automated processes to customers, thereby further improving self-service options.
* How we supported Die Mobiliar
#### Example 2: Maximum flexibility and automation
##### The customer requirement
Your company has several sites in Switzerland. Depending on your projects, you may also have additional temporary local offices. The work generates large volumes of data, which are used throughout the company. You need a secure and powerful network on which to exchange this data.
##### Our solution
Cisco ACI (Application Centric Infrastructure) is an advanced software-defined network. Your IT employees can control the network centrally using a dashboard and no longer have to configure the hardware locally. This reduces travel time, shortens response time, reduces the burden on your IT resources and improves long-term efficiency. We design the network with you, roll it out and provide as much support as you need.
* How we supported Halter AG
#### Example 3: Data security and availability
##### The customer requirement
Your customers entrust you with their sensitive data, such as credit card information. This data must be protected. It takes time and IT resources to develop, operate and monitor a secure and high-availability infrastructure to extend your own data centre. You want to outsource this type of task so that you can focus on your core business.
##### Our solution

text: * How we supported Halter AG
#### Example 3: Data security and availability
##### The customer requirement
Your customers entrust you with their sensitive data, such as credit card information. This data must be protected. It takes time and IT resources to develop, operate and monitor a secure and high-availability infrastructure to extend your own data centre. You want to outsource this type of task so that you can focus on your core business.
##### Our solution
With Telehousing metro, you can lease a separate room for your servers and data in one of our data centres. Here, your IT infrastructure is protected from fire, sabotage, water and unauthorised access. Secure access is governed by a multi-stage biometric access system, and any power failures or interruptions are seamlessly bridged by emergency generators. Our experts monitor the data centre around the clock and provide support to your on-site IT specialists.
* How we supported Accarda AG
__ «Swisscom provides our servers with an optimum level of security.»
Philippe Fardel, Director, GILAI
* Find out more
__ «It’s a brilliant feeling every time we enter our own room in the Swisscom Data Center.»
Burkhard Kapferer, Head of IT Operations, Accarda AG
* Find out more
#### «Our backup computer centre increases data security and operating reliability.»
Daniel Albisser, Privatbank IHAG
Head of IT & Organisation
* Find out more (in german)(opens in new tab)
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##  Our data centres in short
#### Local throughout Switzerland
We operate seven data centres in Switzerland for our business customers, where we provide hosting, housing and a comprehensive portfolio of cloud computing and managed services. There is sure to be one in your area:
* Basel-Grosspeter
* Bern-Wankdorf
* Geneva-Montbrillant
* Lausanne-Savoie
* Lugano-Cinque Vie
* Zurich-Enge
* Zurich-Herdern
#### The ultimate protection for your data
* Protection from natural disasters, such as earthquakes, flooding or lightning strikes
* Differentiated security zones with selective biometric access rights
* Experts providing initial on-site intervention (24/7/365)
* Optimised processes between IT and infrastructure operators
* Permanent server and application monitoring by the Operation Control Center in Ittigen
* Our processes comply with ISO standards 9001, 14001, 14064, 15504 and 27001. The Wankdorf data centre is the first data centre in Switzerland to have received Tier IV certification from the Update Institute(opens in new tab) in recognition of the fact that it meets the highest standards of availability, security and efficiency.
#### 99.9 percent availability
* In the event of a power outage, all systems continue to run without interruption:
* Power supply and electricity distribution
* Ventilation, cooling and air-conditioning systems
* Measurement, management and control systems
* Redundant network connections for the data centres and customer networks
* Rapid adjustment to change, particularly in electrical and air-conditioning supply
* Georedundant data storage with almost 100% availability during outages thanks to mirrored systems and applications in a second data centre
#### Hybrid cooling systems for greater energy efficiency
Sustainability is just as important to us at our seven data centres as performance, security and availability.

text: * Measurement, management and control systems
* Redundant network connections for the data centres and customer networks
* Rapid adjustment to change, particularly in electrical and air-conditioning supply
* Georedundant data storage with almost 100% availability during outages thanks to mirrored systems and applications in a second data centre
#### Hybrid cooling systems for greater energy efficiency
Sustainability is just as important to us at our seven data centres as performance, security and availability.
The Wankdorf data centre is a case in point. With a PUE value of 1.3 and over 84% efficiency, this facility is highly energy efficient. The Wankdorf data centre is connected to the City of Bern’s district heating network and feeds waste heat into the network to heat homes and offices. It is cooled using a resource-saving hybrid cooling system (air circulation and evaporation) rather than conventional energy-guzzling cooling plants.
##  Our Wankdorf data centre in Bern
Our Wankdorf data centre is one of the most advanced data centres in Switzerland and has Tier IV certification, the highest quality accolade in the world.
With a PUE value of 1.2, it is highly energy efficient. The waste heat generated is used to heat homes.
We have invested 3 years and CHF 60 million into our most advanced data centre.
You decide whether you require a private, customised server room or an individual rack.
1.   2.   3.   4.
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##  Related articles
#####  More articles
* Our most advanced data centre
* Save energy with the cloud
* Try out the cloud strategy
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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# “Life-long learning is more important than ever.”
Swisscom gives me five training days per year, which I can use in the way that benefits me most. This is a huge opportunity.
Claudia Meier, Online Solution Manager B2B
26 November 2021
Zoom
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I work in the Customer Service Center in specialist support for online business, where I assist customers and help with projects. We are currently optimising the self-service area and ensuring that business customers can manage their data quickly and easily themselves. At the same time, I am continuing my training in project management and agile working methods. The world of work is in upheaval. I’m currently 55 and it’s important for me not to lose touch. I like to combine new stimuli with my existing knowledge. I also like to stay on the move in my free time, and enjoy getting plenty of fresh air while playing sports out in nature. The pandemic has further accelerated digitalisation. Who knows what I will be working on in five years?
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel

text: Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: #  Put together your own package: Our flexible products for your SME
Whether you’re a large enterprise or an SME: We have the right package for you. Choose between inOne SME and Smart Business Connect and put together the perfect package for you, so you only pay for what you need.
##  inOne SME
for smaller businesses
1–5 employees
**From CHF / month
**100.–
_​_ Protect against phishing e-mails and cyberattacks with Mail Security and Secure Internet Traffic, available now for three months free of charge
Go to offer
Details
##  Smart Business Connect
businesses of all sizes
more than 5 employees
**Price per month
**price available on request
Go to offer
Details
###  More offers & advantages
##  Full Service Solution
More than a telephone system: our full service solution offers SMEs a telephony infrastructure with operation, maintenance and updates at a fixed monthly price.
Learn more
##  SME benefit
Combine year after year and save 15% on all mobile subscriptions in your enterprise.
SME benefit for mobile
##  Change subscription
Change now to inOne SME and enjoy more flexibility, quality and price benefits.
Change subscription
##  Find the right inOne SME Office subscription
Five modules, one configuration – which one meets your needs? A customised solution in a few simple clicks – apply now for a free, no-obligation standard offer.
Go to subscription advisor
#### More offers
* Basic offer inOne SME office Light
#### Basic service provision
##### Internet and fixed network basic service provision
As part of the basic service provision we offer fixed-line and broadband Internet access with a minimum transmission speed of 10 Mbit/s (downloading) and 1 Mbit/s (uploading).
* To the basic service provision
#### Offer conditions for inOne SME office promotion
**Secure Internet Traffic** : customers who take out a new Secure Internet Traffic contract will receive the first three months for up to 10 licenses for free. All you need is a new or existing inOne SME office subscription. After this period, Secure Internet Traffic costs CHF 4.50/mo. and user. The subscription can be cancelled at any time to the end of the month.
**Mail Security** : Customers with a new Mail Security connection save the fee of CHF 10.–/mo. for 3 e-mail addresses for the first 3 months. All you need is a new or existing inOne SME office subscription. For each additional e-mail address in a domain, CHF 2.–/mo. will be charged from the start of the contract. Mail Security cannot be used to protect specific individual e-mail addresses within the same domain. After the first 3 months, Mail Security costs CHF 10.-/mo. for up to 3 e-mail addresses; each additional e-mail address in the domain costs CHF 2.–/mo. There is a one-off installation cost of CHF 15.–. The subscription can be cancelled at any time to the end of the month.
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

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Simon Soltermann
* Our authors
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# Simon Soltermann
## Phase Out & Deployment Coordinator
Swisscom AG
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Lehre fertig – was nun?
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## Follow your interests
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Worklife
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* #  Flexible, secure and efficient with software-defined networking
##  Switch to Enterprise Connect
* * *
* * *
* * *
####
#### Network Solutions
####
#### Network Solutions
####
#### References
####
#### References
####
#### Insights
####
#### Insights
* * *
* * *
##  Enterprise Connect – Switzerland's most innovative network solution
A modern and secure networking solution is essential for the successful transformation to a "Data Driven Business". Data is stored, transferred and analysed, whether on-premise or in the cloud. With Swisscom's SDN-based Enterprise Connect offering, you can react flexibly to new challenges and obtain everything from a single source: network connection and modular services.
#### Enterprise Connect
Order, interact and respond to requirements quickly in real time via an online dashboard using virtualised network services.
Go to offer
#### Enterprise Connect
Order, interact and respond to requirements quickly in real time via an online dashboard using virtualised network services.
Go to offer
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##  Software Defined Networking is as simple as that
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###  OFFER
##  Software-defined networking or classic network solution?
Our products offer you individual solutions tailored to your requirements. Choose comprehensive networking tailored to your company with our SDN-based offer Enterprise Connect or our classical solution (WAN, LAN Internet, Voice and International).
* * *
* * *
###  A reliable and agile network with flexible bandwidths is becoming the lifeline of modern businesses. Enterprise Connect offers you a unique complete package based on software-defined networking for optimal ICT synergy. Take advantage of all the benefits of digitisation to make your network smarter, faster and more agile.
* * * *
#### Enterprise Connect
Order, interact and respond to requirements quickly in real time via an online dashboard using virtualised network services.
Go to offer
#### Enterprise Connect
Order, interact and respond to requirements quickly in real time via an online dashboard using virtualised network services.
Go to offer
#### Cisco DNA
DNA, Cisco’s SDN-based network architecture, enables you to digitalise your ICT infrastructure.
Go to offer
#### Cisco DNA
DNA, Cisco’s SDN-based network architecture, enables you to digitalise your ICT infrastructure.
Go to offer
### WAN (Wide Area Network) connects your various national or international offices securely and efficiently within a single communications infrastructure, enabling you and your employees to communicate on a corporate-wide basis, with access to your data and applications anytime, anywhere.
* * * *
#### Managed PWLAN
High-performance wireless Internet access for your visitors, guests and customers.
Go to offer
#### Managed PWLAN
High-performance wireless Internet access for your visitors, guests and customers.
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#### Opticallink Services
The transport service for heavy and complex data traffic based on optical fibre.
Go to offer
#### Opticallink Services
The transport service for heavy and complex data traffic based on optical fibre.
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#### LAN-I
Consolidate all local networks (LANs) at all national and international locations into a single communications infrastructure.
Go to offer
#### LAN-I
Consolidate all local networks (LANs) at all national and international locations into a single communications infrastructure.
Go to offer

text: Go to offer
#### Opticallink Services
The transport service for heavy and complex data traffic based on optical fibre.
Go to offer
#### LAN-I
Consolidate all local networks (LANs) at all national and international locations into a single communications infrastructure.
Go to offer
#### LAN-I
Consolidate all local networks (LANs) at all national and international locations into a single communications infrastructure.
Go to offer
### LAN (Local Area Network) connects your buildings securely and reliably. Your employees can connect their devices such as PCs, printers etc. via a LAN port or wirelessly and use them immediately. With Enterprise LAN, you can rely on the very latest technologies and benefit from a modern, secure data infrastructure, both wired and wireless.
* * * *
#### Enterprise LAN
Standardised LAN networking solution for small and medium branch locations, without having to invest in expensive components.
Zum Angebot
* * *
* * *
#### Enterprise LAN
Standardised LAN networking solution for small and medium branch locations, without having to invest in expensive components.
Zum Angebot
* * *
* * *
#### Enterprise Network On Premises
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
Zum Angebot
* * *
* * *
#### Enterprise Network On Premises
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
Zum Angebot
* * *
* * *
#### Cisco Network Solutions
Comprehensive Cisco LAN, WLAN, SDN and security data portfolio with end-to-end integration solutions, as VAR or professional services.
Zum Angebot
* * *
* * *
#### Cisco Network Solutions
Comprehensive Cisco LAN, WLAN, SDN and security data portfolio with end-to-end integration solutions, as VAR or professional services.
Zum Angebot
* * *
* * *
* * * *
#### Huawei Network Solutions
Comprehensive range of products for in-house communication with consistent integration solutions – for reselling or professional services.
Go to offer
#### Huawei Network Solutions
Comprehensive range of products for in-house communication with consistent integration solutions – for reselling or professional services.
Go to offer
### We offer secure, high-speed and highly available Internet access for companies with one or more sites operating at a national or international level. Efficient communication relies on powerful, high-quality data connections.
* * * *
#### IP-Plus
Customised solutions for professional Internet access.
Go to offer
#### IP-Plus
Customised solutions for professional Internet access.
Go to offer
#### SCION
Data exchange in a secured ecosystem in Switzerland, Europe,USA and Asia/Pacific; especially for financial and pharmaceutical companies/blue light organisations
Go to offer
#### SCION
Data exchange in a secured ecosystem in Switzerland, Europe,USA and Asia/Pacific; especially for financial and pharmaceutical companies/blue light organisations
Go to offer
### With the best solutions, you can take full advantage of a digitally networked world, and give your employees the benefit of secure, unrestricted telephony, flexible communication and mobile working – on the most advanced network of the future.
* * * *
#### Enterprise SIP
Swisscom’s fail-safe and highly available SIP trunk connects your PBX system to the PSTN.
Go to offer
* * *
* * *
#### Enterprise SIP
Swisscom’s fail-safe and highly available SIP trunk connects your PBX system to the PSTN.
Go to offer
* * *
* * *
#### Managed Session Border Controller

text: * * * *
#### Enterprise SIP
Swisscom’s fail-safe and highly available SIP trunk connects your PBX system to the PSTN.
Go to offer
* * *
* * *
#### Enterprise SIP
Swisscom’s fail-safe and highly available SIP trunk connects your PBX system to the PSTN.
Go to offer
* * *
* * *
#### Managed Session Border Controller
The reliable system that makes it easier to switch to IP communication.
Go to offer
#### Managed Session Border Controller
The reliable system that makes it easier to switch to IP communication.
Go to offer
#### Enterprise Mobile
Swisscom Enterprise IoT is a modular and scalable end-to-end solution that simplifies enterprise IoT plans.
Go to offer
* * *
* * *
#### Enterprise Mobile
Swisscom Enterprise IoT is a modular and scalable end-to-end solution that simplifies enterprise IoT plans.
Go to offer
* * *
* * *
* * * *
#### Inhouse Mobile Services
Enable employees and visitors to use mobile devices uninterrupted inside your company building.
Go to offer
#### Inhouse Mobile Services
Enable employees and visitors to use mobile devices uninterrupted inside your company building.
Go to offer
#### 5G for Switzerland
As test winners in countless mobile phone tests, we know that only steady investments in the latest technologies ensure progress.
Go to offer
* * *
* * *
#### 5G for Switzerland
As test winners in countless mobile phone tests, we know that only steady investments in the latest technologies ensure progress.
Go to offer
* * *
* * *
#### Swisscom Line company
The fixed network connection for the new IP technology.
Go to offer
#### Swisscom Line company
The fixed network connection for the new IP technology.
Go to offer
* * * *
#### Managed Business Communication
Modern telephony solution at a fixed monthly price. Ideal for small and medium enterprises and companies with a branch structure. Find out more about Managed Business Communication now.
Go to offer
#### Managed Business Communication
Modern telephony solution at a fixed monthly price. Ideal for small and medium enterprises and companies with a branch structure. Find out more about Managed Business Communication now.
Go to offer
### As a Switzerland-based multinational corporation, you need an agile approach to international business and have to get to grips with the latest digital business models. Swisscom can offer you global digital solutions from a single source, as well as a dedicated contact person in Switzerland.
* * * *
#### International
As test winners in countless mobile phone tests, we know that only steady investments in the latest technologies ensure progress.
Go to offer
* * *
* * *
#### International
As test winners in countless mobile phone tests, we know that only steady investments in the latest technologies ensure progress.
Go to offer
* * *
* * *
* * *
### Interested?
Contact us
* * *
Request offers
* * *
* * *
* * *
###  REFERENCES
###  What our customers say
* * *
*     * ##  Mobiliar
#####  Patrick Hübscher
#####  Head of IT Cloud Infrastructure Solutions
###  «The new SDN-based network is the foundation of our digitisation.»
Read more
* ###  Würth ITensis: More independent, thanks to SDN
#####  Marcos Perez
#####  System engineer with responsibility for network and security
###  «Anything that Enterprise Connect does not offer can be provided by other Swisscom services.»
* * *
* * *
Read more
* * *
* * *
###  INSIGHTS
###  Dive deeper into the topic.
* * *
Resilient networks with SCION: example SSFN
#### Interview: the possibilities and limitations of SCION
* * *
* * *
Resilient networks with SCION: example SSFN

text: ###  «The new SDN-based network is the foundation of our digitisation.»
Read more
* ###  Würth ITensis: More independent, thanks to SDN
#####  Marcos Perez
#####  System engineer with responsibility for network and security
###  «Anything that Enterprise Connect does not offer can be provided by other Swisscom services.»
* * *
* * *
Read more
* * *
* * *
###  INSIGHTS
###  Dive deeper into the topic.
* * *
Resilient networks with SCION: example SSFN
#### Interview: the possibilities and limitations of SCION
* * *
* * *
Resilient networks with SCION: example SSFN
#### Interview: the possibilities and limitations of SCION
* * *
* * *
Whitepaper
#### WAN connectivity and services for Swiss organisations
SCION enables the secure, controlled and reliable sharing of critical business information across multiple network providers.
* * *
* * *
Whitepaper
#### WAN connectivity and services for Swiss organisations
SCION enables the secure, controlled and reliable sharing of critical business information across multiple network providers.
* * *
* * *
Infographic
#### Infographic: Five steps to SD-WAN
Discover how you can modernise your company’s IT infrastructure in a well organised manner and which of your divisions should be involved in the five steps to SD-WAN.
* * *
* * *
Infographic
#### Infographic: Five steps to SD-WAN
Discover how you can modernise your company’s IT infrastructure in a well organised manner and which of your divisions should be involved in the five steps to SD-WAN.
* * *
* * *
* * *
More Insights
###  WHY SWISSCOM
###  Your reliable network partner
* * *
* * *
* * *
###  Flexible network solutions
We offer a complete range of national and international network services, from software-defined network to voice and cloud services.
* * *
* * *
* * *
###  The best national and international network.
We offer the best network in Switzerland and worldwide with the highest data rate and speed. To keep it that way, we are constantly expanding our network.
* * *
###  Individual security
We offer comprehensive security solutions that adapt modularly to your network requirements. With data storage in Switzerland.
* * *
* * *
* * *
###  Close to the customer
Our experts will visit you in person - quickly and reliably anywhere in Switzerland.
* * *
* * *
* * *
Spread the Word!
We look forward to your shares, likes and comments on social media
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text: Multisense demo offer
Thank you for your interest in our Multisense demo offer. We will support you through your first steps into the world of IoT. The offer includes the following elements at a total price of CHF 1995 (excl. VAT):
* 10 Multisense IoT devices in the mode of your choice (modes can be changed)
* Individual introductory workshop
* 4 months service operation in the web portal
We will contact you with information on the next steps once the form below has been completed.

text: Please enable JavaScript for better browser functionality
##  Print, scan and process documents: we’ll help you create a modern printing environment
Modern printing solutions can do more than simply print your documents on paper. With Document Workflow, you can integrate the solution into your existing environment and digitise your business processes. It simplifies your day-to-day work while enhancing quality and compliance, as well as user and customer experience.
More information
__Contact us
#  Your benefits with Document Workflow
###  Save money
Swisscom helps you optimise your entire printing environment by reducing your infrastructure costs as well as your toner and paper consumption.
###  Digitisation process
Efficient processes are indispensable nowadays. Swisscom digitises your data and documents, enhancing the quality of your business processes.
###  User satisfaction
Easy, secure access to printing and scanning technologies at any time relieves your staff of routine everyday tasks.
* * *
Whether digital or analogue – the Managed Print Service and Document Services will help you to bring these two worlds together.
* * *
###  Modular services for efficient printing in your company
Work more efficiently with your documents and save valuable resources at the same time. With the Managed Print Service (MPS), Swisscom ensures your printers are working optimally and economically.
###  The right solution for every need.
####  Printers
####  Service Level
A clear and simple zoning concept for printers at your business premises enables staff to access colour and A3 printing, scanning and other functions.
Our customer support is available during local office hours or, if required, 24/7 with agreed repair times.
####  Consumables
####  Back-end services
Swisscom handles all consumables for you, from purchase to storage to delivery to the printer.
Add Follow-Me Printing or print and management servers as required.
###  Manage documents simply and securely – from scanning to printing
With Document Services, you can easily integrate users and their documents into digital and analogue processes while meeting your compliance obligations.
####  Input Workflow
####  Output Workflow
Scan documents and start workflows directly in a wide range of target systems such as SAP, e-mail programs, Sharepoint or other storage solutions. More sophisticated enterprise content management systems such as Alexandria Archive may also be used.
Problems with the processing of documents from various systems such as SAP or AS/400 are now consigned to the history books. With Output Workflow, you can prevent the unauthorised leakage of confidential data – including during the printing process.
####  Mobile Print
Easily print documents from mobile devices within your company. Give your guests the option of printing the documents they need directly.
* ####  Secure authentication
Launch printing by scanning a badge or entering a PIN
####  Intelligent monitoring
Sensitive data cannot be printed by every user
* ####  End-to-end encryption
End-to-end encryption, including during cache storage
####  Complete transparency
Interactions auditable at any time
* ####  Watermark
Protect printed documents
#### Sustainability
With Document Workflow, you work with an efficiently operated printer fleet and reduce infrastructure costs as well as the consumption of toner and paper. This means you can save resources and protect the environment.
Find out more

text: ####  Intelligent monitoring
Sensitive data cannot be printed by every user
* ####  End-to-end encryption
End-to-end encryption, including during cache storage
####  Complete transparency
Interactions auditable at any time
* ####  Watermark
Protect printed documents
#### Sustainability
With Document Workflow, you work with an efficiently operated printer fleet and reduce infrastructure costs as well as the consumption of toner and paper. This means you can save resources and protect the environment.
Find out more
##  Current articles on Work Smart
Work Smart Coaching at Privera
#### Work Smart: successfully launching the transition to flexible working
* * *
* * *
Work Smart Coaching at Privera
#### Work Smart: successfully launching the transition to flexible working
* * *
* * *
Reasons to introduce Work Smart
#### Work Smart? Typically Swiss!
* * *
* * *
Reasons to introduce Work Smart
#### Work Smart? Typically Swiss!
* * *
* * *
Reasons to introduce Work Smart
#### Work Smart? Typically Swiss!
* * *
* * *
Reasons to introduce Work Smart
#### Work Smart? Typically Swiss!
* * *
* * *

text: Please enable JavaScript for better browser functionality
# "I want a world without barriers."
I am responsible for accessibility at Swisscom. I aim to make the digital world accessible to everyone with sensory impairments.
David Rossé, Corporate Responsibility Manager
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Bern
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%{gcr.lead}
This isn’t the case everywhere – and that also applies to Swisscom. I want to change that. It wasn’t easy in the beginning to find support for this issue. I had to explain what the problems were to a lot of colleagues. Accessibility is one of many requirements faced by product developers. So they have to set priorities. I take a pragmatic view though - even small improvements are already a great help to those affected. And that's what we do. Take Swisscom TV for instance. Positive feedback from people who have been affected encourages me and my colleagues. We need this energy, because there is still a lot to be done.
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber

text: “It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: Please enable JavaScript for better browser functionality
The form contains errors, please correct the highlighted fields
### Your appointment
Choose a call back date*
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### Your contact details
Company*
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First name*
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Name*
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E-Mail*
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Phone number*
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If available, upload your document here (PDF only) :
You will receive an appointment confirmation by e-mail.
Request consultation
* * *

text: # We are ready for your enquiry about Hybrid Cloud Services & Multi Cloud Consulting.
## **I am interested in
Hybrid Cloud Services & Multi Cloud Consulting**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # Over 170 years with a finger on the pulse
Discover the history of the telephone and telecommunications. A journey from the first telegraph service to Switzerland's most modern mobile phone network.
## 25th anniversary of Swisscom
## Swisscom on the free market
1998 –
On 5 October 1998, Swisscom Ltd was floated on the stock exchange. In 2007, Swisscom entered the TV industry and, by the end of 2012, it led the digital TV market with 791,000 subscribers. From 2009, Swisscom pushed ahead with the expansion of the fibre-optic network in Switzerland.
## The digital revolution
1993 – 1997
In 1988, Telecom PTT introduced Switzerland’s first digital telecommunications network (ISDN). The mobile phone network was digitised in 1992 under the name NATEL D. Telecom PTT’s "Blue Window" Internet portal, launched in 1996, soon became the market leader. On 1 October 1997, Telecom PTT became Swisscom.
## Telephony goes mobile
1982 – 1992
In 1975, PTT-Betriebe (Switzerland’s postal and telecommunications services) decided to introduce a mobile telephone network for vehicles (NATEL = Nationales Autotelefonnetz or national car phone network). Three years later, the first NATEL A network was launched, followed by NATEL B in 1983 and NATEL C in 1987. In 1985, the first fibre-optic cable was laid between Berne and Neuchâtel.
## Space-age communications
1966 – 1981
Telstar – the first telecommunications satellite – was launched into space in 1962. At Expo 1964 in Lausanne, the first exchange to permit international direct dialling was unveiled. In 1974, the Leuk satellite earth station went into operation in the canton of Wallis.
## Telephony takes off
1912 – 1965
In 1917, the first semi-automatic telephone switchboard went into operation in Zurich-Hottingen. By 1948, Switzerland had 500,000 telephone subscribers. There were 1 million subscribers by 1959, the year in which the Swiss telephone network became the first fully automated network in the world.
## The age of the pioneers
1852 – 1911
The launch of the first telegraph service between St. Gallen and Zurich in 1852 marked the birth of telecommunications in Switzerland. The invention of the telephone by Alexander Graham Bell in 1876 gave new impetus to the field. By 1896, the telephone had been introduced in all Swiss cantons.
### Downloads
History of the brand
Annual report
Sustainability Report
### Links
Museum of Communication
Brand
Company profile

text: Please enable JavaScript for better browser functionality
# “First steps in the Internet of Things.”
I support industrial companies in Eastern Switzerland in making progress in the area of digitalisation. This often includes taking the first steps in the Internet of Things, for example to optimise flows of goods, stocks or maintenance.
Verena Siegel, Key Account Manager
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Zurich
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Forward
%{gcr.lead}
Many companies are currently facing tensions between innovation, investment and cost pressures. They are looking for ways of simultaneously becoming more innovative and efficient. The Internet of Things (IoT) can help to achieve the right balance. It is important to me to advise companies in a holistic manner and to show them that introducing IoT can be simple. I provide them with tailored support in planning, implementing and operating solutions. I like bringing people together and connecting clients if I think an exchange of expertise would benefit them.
## Verena Siegel
## Key Account Manager
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno

text: “It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: Please enable JavaScript for better browser functionality
#  Changing market as a starting point
###  The market for financial services is in a state of constant change, and increasingly gaining speed.
Established banks must now face these challenges and develop answers to them, align their strategies accordingly and react early if they do not want to be overtaken or even displaced by new competitors, including those from outside the industry.
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
7
IT experts
17\. July 2020
Technical detail
Download now
Your personal download link for the document you require will be sent to you via e-mail. Fields marked with * must be filled in.
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You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy
Spread the Word!
We look forward to your shares, likes and comments on social media
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text: #  Enterprise Mobile Data Swiss
* Unlimited surfing within Switzerland
* Premium Speed: up to 2 Gbit/s, including 5G
* Volume discount from 3 subscriptions
##### Price per month
49.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
###  Don’t have a My Swisscom Business login? Or looking for advice?
Prefer to give us a call?
0800 055 055
Contact us in writing
###  The best subscription for your SME
###  SME expertise
We are here for you. You can rely on personalised advice and excellent service of our experienced SME specialists.
###  Data security
Maintain control of your mobile subscriptions and devices at all times in the interactive customer portal and protect your valuable data.
###  Transparent costs
We keep our promises and support your SME’s professionalism – with no hidden costs guaranteed.
###  Subscription details
#### Details and tariffs
All prices in CHF including VAT.
You can find all the details and tariffs for our Enterprise Mobile subscriptions here(opens in new tab).
#### Speed
All Premium Speed subscriptions have a 2 Gbit/s upload and download speed. The Enterprise Mobile Europe light, Swiss light and the Enterprise Mobile Data Swiss light with a download speed of 200 Mbit/s achieve an upload speed of 100 Mbit/s.
If more than 60 GB is used in Switzerland per month, the max. upload & download data speed is reduced to 0.5 Mbit/s. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again, national data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab).
If more than 40 GB is used abroad per month, the max. data speed is reduced to 0.2 Mbit/s download and 0.1 Mbit/s upload. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again while travelling abroad, data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab) while travelling abroad.
#### Free data volume
Enterprise Mobile Europe, Europe advanced, Intercontinental and Global subscriptions include 100 MB of free data per month for zones not included in the subscription.
#### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)

text: #### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)
Alaska (USA), Albania, Algeria, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Columbia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macao, Malaysia, Mexico, Moldova, Montenegro, Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, Sri Lanka, St. Croix (US), St. John (US), St. Thomas (US), South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA
Global plus
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville, Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guyana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Monserrat, Mozambique, Myanmar, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Reunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, Solomon Island, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi1, Central African Republic, Chat, Djibouti1, East Timor1, Ethiopia, Equatorial Guinea, Gambia, Guam1, Iraq, Lebanon, Liberia1, Libya1, Madagascar, Malawi, Mauritania, Namibia1, New Caledonia1, Niger, Togo, Yemen, Zimbabwe
Calls only: Cook Islands, Comoros, Falkland Islands, Maldives, Palau, São Tomé & Príncipe, Somalia, South Sudan, Syria, Turkmenistan
1In this country, data transfer abroad is charged at the price for special countries 99.90/10 MB (valid for 365 days).
#### How climate-neutral subscriptions work
Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet-Boxes, TV-Boxes, WLAN-Boxes and smartphones).
The Swisscom network is climate-neutral: Swisscom has been operating its entire network using 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.

text: Devices are climate-neutral: Swisscom’s own products such as Internet-Boxes and TV-Boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We don’t produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects at the same level elsewhere. Swisscom supports various recognised climate protection projects.
* Learn more
###  Additional offer terms
#### Promotion conditions
New Enterprise Mobile Europe subscriptions cost CHF 50.–/mo. for the first 6 months (80.–/mo. thereafter), CHF 38.–/mo. including the SME benefit (68.–/mo. thereafter)
New Enterprise Mobile Europe advanced subscriptions cost CHF 70.–/mo. for the first 6 months (100.–/mo. thereafter), CHF 55.–/mo. including the SME benefit (85.–/mo. thereafter).
New Enterprise Mobile Intercontinental subscriptions cost CHF 115.–/mo. for the first 6 months (145.–/mo. thereafter), CHF 93.25/mo. including the SME benefit (123.25/mo. thereafter).
New Enterprise Mobile Global subscriptions cost CHF 170.–/mo. for the first 6 months (200.–/mo. thereafter), CHF 140.–/mo. including the SME benefit (170.–/mo. thereafter).
* Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Data Swiss
---|---
1-2 | 49.–
3-9 | 47.–
10-19 | 45.–
20-49 | 43.–
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:
* With Enterprise Mobile subscriptions, you cannot switch to a subscription with a lower monthly fee within the first 30 days of signing the contract. This period also applies after switching to a subscription with a higher monthly fee.
* If the customer still wishes to switch to a less expensive subscription within the 30-day period, they will incur a charge of CHF 150.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
NB: The 30-day period is calculated on the basis of the active (non-suspended) days.
Additional conditions when purchasing a discounted device:
* If the customer benefits from a device discount from Swisscom as part of a mobile contract, they cannot switch to a subscription with a lower monthly fee for at least 6 months.
* If the customer wishes to switch to a less expensive subscription within the 6 months, they will incur a charge of CHF 200.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
#### Fair Use Policy
The connections are intended for customary commercial and average private communication between business customers.
For subscriptions with unlimited data volumes, excessive use will be defined as exceeding the following monthly limits (additionally purchased data packages are not taken into account):
* National data volumes in excess of 60 GB;
* Roaming data volume in excess of 40 GB greater;

text: #### Fair Use Policy
The connections are intended for customary commercial and average private communication between business customers.
For subscriptions with unlimited data volumes, excessive use will be defined as exceeding the following monthly limits (additionally purchased data packages are not taken into account):
* National data volumes in excess of 60 GB;
* Roaming data volume in excess of 40 GB greater;
* National voice communication in excess of 10,000 minutes;
* International and roaming voice communication in excess of 2,500 minutes;
* SMS in excess of 10,000 units.
Abusive use includes in particular (but is not restricted to):
* The forwarding of Swisscom services by Customers to third parties or for other purposes, e.g. reselling or using connections for GSM gateways (router, hotspots);
* Using the connections for machine-to-machine, direct inward dialling and permanent connections, monitoring applications or static use;
* exclusive use abroad of the subscription
Swisscom may, at its own discretion, monitor the Customer’s use at the level of the individual connection (connection/telephone number with all associated (e)SIMs cards) in terms of the types of traffic contained in the relevant subscription. Swisscom will reserve the right to notify the Customer and/or the respective end user of any excessive or abusive use, while at the same time initiating suitable and appropriate measures to prevent any excessive or abusive use of the affected connections, reduce the speed, discontinue service provision or limit it to the maximum permitted volume.
#### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications
* General terms and conditions of Swisscom for business customers
400.– geschenkt
##  SME benefit
15% off all Mobile subscriptions in your company.
__ Don’t miss out
400.– geschenkt
##  Smartphones and tablets
Order your smartphone or tablet at the same time as your subscription.
__ Go to My Swisscom Business
400.– geschenkt
##  Options and additional services
Extend your mobile subscription with the right options and additional services for you.
__ Discover products

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*
# Sensitive Data Services
##  The crown jewels are something different for everyone
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What data is sensitive depends on your viewpoint. It is becoming increasingly important to define, identify, locate and protect such data due to the volume and since it is often in the wrong place.
Text: Barbara Biesuz, Image: Unsplash, 1st october 2019, Updated 21 June 2021
###  Interview with Roger Fehr
####  What do we mean by “sensitive data”?
The term “sensitive data” is defined by legislation (e.g. the EU General Data Protection Regulation, GDPR) as well as by regulators (e.g. the Swiss Financial Market Supervisory Authority, FINMA) and, of course, by the company itself. It is therefore difficult to give a simple and unambiguous statement of what constitutes sensitive data. In principle, every company can hone the legal framework for its own purposes and thus adapt it to its own “temperament”.
####  So sensitive data is not clearly defined?
Yes and no. Laws and regulation clearly stipulate what is sensitive. There is no room for manoeuvre in this respect. However, if you consider bank customers, for example, their data at the bank is subject to banking secrecy and must be protected accordingly by the bank. We can all agree on that. But if you provide your data (name, address and account number) on a payment slip, it's a slightly different matter. It is always a question of viewpoint and position: Is it your own data or data that we store about third parties within the framework of our professional duties? In addition to the plausible banking example mentioned above, there are also less obvious cases.
####  Please give us an example of such a hidden “data stumbling block”
Imagine that you’re invited to a golf tournament as a VIP guest. On the invitation you are asked if you want to eat kosher or halal, gluten-free or lactose-free food. Depending on what you tick or don’t tick, I can draw conclusions about your religious affiliation and current health. In accordance with the GDPR, a file containing this data must be defined and classified as sensitive and the handling thereof regulated accordingly.
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«Our service: Define, search, find, protect.»
####  Sensitive data is not subject to fixed rules. So how can it be protected?

text: Newsletter
Would you like to regularly receive interesting articles and whitepapers on current ICT topics?
> Subscribe
Newsletter
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> Subscribe
«Our service: Define, search, find, protect.»
####  Sensitive data is not subject to fixed rules. So how can it be protected?
The “security value chain” follows a clearly defined process. The first step consists of advice from our security consultants within the framework of the data-protection and health checks. This step is about defining the company’s “crown jewels.” This sensitive – and therefore protectable – data is listed and classified on the basis of legally and individually defined rules. The second step involves the Swisscom sensitive data service. Here the aim is to find the previously defined crown jewels: Where within the company is this data to be found? It is where it should be, or do we find it in places where it has no business being? The third step is then to protect the data. This is done by means of organisational as well as technical measures.
####  What happens if the data scout has found the data and its storage location?
Firstly, this data must be protected (e.g. using Audit Guard or DLP) in order to comply with the relevant legislation, regulatory requirements and internal company guidelines. Secondly, there are various additional options: You can move, (re-)classify, protect, anonymise or even, under certain circumstances, delete the data. The latter especially applies if data is somewhere where it doesn’t belong. As part of a continuous improvement process, employees must continuously be trained and made aware about the handling of data. By extension, violations could even be punishable. Our value chain also includes consulting on how sensitive data can be protected in an organisationally and technically efficient and effective manner. We recommend repeating this process at regular intervals because the architecture and business processes are constantly changing.
####  Does the importance of SDS (sensitive data services) increase in line with the volume of data stored?
Recognising sensitive data is becoming increasingly important. Not only because of the enormous volume, but also because the sensitive data service often finds data in places where it shouldn’t be. Take this example of an application: My CV – a sensitive document – is sent to the recruiter via an online tool. Because the client is currently on the road and cannot access the system, the recruiter forwards it to the client by e-mail. So that the team leader also has access, the client also stores the CV on the collaboration platform. For the second interview, the head of department is called in and receives a printed CV. My CV leaves traces on Exchange servers, in e-mails from various PCs, in the printer queue, etc. We call these places “contaminated.” The task of SDS is to uncover these “contaminated places.”
####  Who gives you the orders?

text: ####  Who gives you the orders?
Not primarily IT, as you might assume. Our main contacts are business unit managers as well as compliance and audit officers. They have an interest in ensuring that data is handled in accordance with the law, regulations and company policies in order to prevent damage to our reputation as well as financial losses. We have also received an order directly from the CEO of a large company.
####  Who, apart from banks, is interested in your business?
All organisations that generate sensitive data: hospitals, medical centres, local and municipal authorities, tax consultants, patent departments, etc. In fact, any organisation that wants to know where its data is located and wants to protect it. The list is endless. The new data protection act from 2022 will in future force everyone to ask “Do I know where my data is?” Most companies, regardless of their industry, do not currently know this conclusively. So there’s still lots for us to do.
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More on the topic
#### Sensitive Data Services
Sensitive Data Services helps you locate and classify sensitive information automatically and protect confidential data.
Go to offer
#### Sensitive Data Services
Sensitive Data Services helps you locate and classify sensitive information automatically and protect confidential data.
Go to offer
Fraud Prevention
#### The cyber criminals are ready – are the banks?
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Fraud Prevention
#### The cyber criminals are ready – are the banks?
* * *
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Protection of business data
#### How companies prevent unwanted data loss
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Protection of business data
#### How companies prevent unwanted data loss
* * *
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text: # Apple smartwatches – Apple Watch
1) Handy-Gerätevergünstigung in Kombination mit einem inOne oder Swiss mobile Abo, z.B. inOne mobile go (80.–/Mt.), premium (200.–/Mt.), basic (45.–/Mt.), flat (65.–/Mt.), light (25.–/Mt.); Mindestvertragsdauer 24 Monate; beim Online-Aboabschluss wird die Aufschaltgebühr geschenkt, auf allen anderen Kanälen beträgt die Aufschaltgebühr 40.–.
#### The Apple Watch to suit your needs
For listening to music, sending messages, tracking your sports achievements or surfing the Internet: different models match your requirements, depending on how you use your Apple smartwatch. The personal filter function will help you find the right smartwatch for you. You can compare and purchase Apple Watches online or in the Swisscom Shop. Your benefit: enjoy free delivery of your smartwatch.
#### Stay online with Multi Device
Use your smartwatch with Multi Device. You need an option alongside your inOne mobile subscription for this, allowing you to use up to 10 additional devices with your main device subscription. You can then make calls, chat, surf and stream as you would on your mobile phone – provided your smartwatch offers these options.
#### Matching accessories for your smartwatch
Find matching wristbands and headphones for your smartwatch. Never run out of juice with a power bank. And to combat unwelcome bacteria, we recommend our cleaning wipes.
#### The Apple Watch to suit your needs
For listening to music, sending messages, tracking your sports achievements or surfing the Internet: different models match your requirements, depending on how you use your Apple smartwatch. The personal filter function will help you find the right smartwatch for you. You can compare and purchase Apple Watches online or in the Swisscom Shop. Your benefit: enjoy free delivery of your smartwatch.
#### Stay online with Multi Device
Use your smartwatch with Multi Device. You need an option alongside your inOne mobile subscription for this, allowing you to use up to 10 additional devices with your main device subscription. You can then make calls, chat, surf and stream as you would on your mobile phone – provided your smartwatch offers these options.
#### Matching accessories for your smartwatch
Find matching wristbands and headphones for your smartwatch. Never run out of juice with a power bank. And to combat unwelcome bacteria, we recommend our cleaning wipes.

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# “I would love to learn 10 different languages.”
Everyone has prejudices. It is only when we are aware of that that we can change it. Diversity means recognising the variety of people, backgrounds and ways of life and having an open attitude, which is something that is also important to me personally.
Arianna Belotti, Leader Customer Care Tessin and Co-Lead Responsible Diversity
15 June 2023
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Bellinzona
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One way of promoting understanding between people is through language. Even as a child, I loved learning languages. I now speak Italian, German and French fluently and am continuing to improve my English, as I use it at work. At Swisscom, we are working to create the best conditions so that all employees can communicate with each other and continue to grow, whatever their native language.
I am not only interested in languages, but in people and their motivations too. I value good conversation, like listening to others and want to really understand the person I am speaking to. That is why, in any professional situation, I always see the person first, before I turn to their role and tasks.
## Arianna Belotti
## Leader Customer Care Tessin and Co-Lead Responsible Diversity
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli

text: “Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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Luca Dietiker
* Our authors
* Our authors
# Luca Dietiker
## Future Work Consultant
Swisscom AG
__LinkedIn
__E-Mail
## More articles by Luca
Tech Hub
6 Monate UX Designer bei Swisscom
Luca Dietiker
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

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# Cisco Network Solutions
* Overview
* LAN
* WLAN
* Security
* SDN
* Services
##
Due to technical difficulties, please try again later.
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##  With flexible, secure and automated network solutions in digitalisation
* * *
Digitalisation poses new challenges for business models and processes, and impacts upon your ICT infrastructure and strategy. You need to adapt quickly and flexibly to demands from the market and your own company in ever-shorter intervals. You also need to guarantee the mobility of your employees, just as much as the reliable and secure integration of new locations and workplaces. Ultimately, it is vital that you guarantee the implementation of digitalised processes by using IoT. At the same time, the continuous availability of your systems, with as few malfunctions and downtimes as possible, is vital. You need future-oriented technologies to achieve this, which amplify and augment your infrastructure, satisfy mobility requirements and support your agility.
As your partner for all questions regarding networks, we examine your starting position, clarify core issues that are decisive for you and your requirements, and support you in the continuous optimisation of your network. Here, we take both external factors that influence your business into account, as well as the planning and objectives of your cost structure and your resource situation. In our consultations, we elaborate on your questions in detail and draw up the ideal solution for you together.
As leaders in the implementation and operation of network solutions in Switzerland, we offer you complete, secure and forward-looking technology solutions at the same time, with flexible options for expansion and integration, for all areas of your network, as the largest system integrator for Cisco infrastructures in Switzerland and a long-standing Cisco Gold Partner.
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### Get in touch with an expert
Contact us
* * *
Request offer
##  The solution at a glance
We offer end-to-end integration solutions for LAN, WLAN, SDN and security, either as VAR or professional services.
Combining everything you need!
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####  WLAN
The mobile network is a key factor for success for your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Cisco Wireless LAN controllers and access points, and mobile device detection and analytics tools, we offer custom solutions to meet your objectives in accordance with your requirements.
* * *
####  LAN
The network is your company’s core infrastructure and requires a custom design. With our full range of Cisco routers and switches and converged access (a single network platform for LAN and wireless LAN), we offer state-of-the-art custom solutions which meet current and future requirements.
* * *
####  SDN
Our range of access security, controller automation and fabric infrastructure solutions, to name just a few, allow you to adapt quickly to new challenges and offer comprehensive management for the automation, transparency and security of your network.
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####  Security
Our range of access, network and content security and malware protection solutions allows us to offer you standardised and reliable protection for your sensitive data.
* * *

text: * * *
####  SDN
Our range of access security, controller automation and fabric infrastructure solutions, to name just a few, allow you to adapt quickly to new challenges and offer comprehensive management for the automation, transparency and security of your network.
* * *
####  Security
Our range of access, network and content security and malware protection solutions allows us to offer you standardised and reliable protection for your sensitive data.
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##  Agile solutions with Cisco technologies applying the sound knowledge of Swisscom.
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## Flexibility
Your chosen solutions and services can be integrated into your existing infrastructure and allow you to respond quickly and with agility to new business requirements.
## Expertise
Our experienced experts in ICT/network solutions actively support you with consultations, expert reports, implementation and operation.
## Investment protection
State-of-the-art technologies meet all your present-day and future requirements without you needing to make excessively high investments.
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###  Furthermore...
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####  profit from numerous innovations
####  we meet the toughest business requirements
####  your data remains in Switzerland
Swisscom develops new areas of business with diverse innovations and actively supports you in taking advantage of the opportunities of digitalisation.
99.9% availability, 24/7 support, security, business continuity & disaster recovery.
Swisscom is a long-established Swiss company operating under Swiss law. Your data remains in Switzerland.
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##  Our partner
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Click on the logo to find out more about Swisscom’s partnership with Cisco.
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##  This is what our customers say
* Patrick Hübscher
Head of IT Cloud Infrastructure Solutions Mobiliar
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##  «The new SDN-based network is the foundation of our digitisation.»
Read more
* Thomas Breu
Head of ICT Cantonal Police Force, St. Galle
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##  «Our vehicles are now also mobile offices.»
Read more
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##  This might interest you too
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#####  Offer
###  ENOP
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
#####  Offer
###  ENOP
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
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Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
##  Wireless LAN Solutions On Premises
Efficient, secure and mobile infrastructure
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Wireless networks are a key factor in digitalised business processes and associated human interactions. For instance, information about customer behaviour can be analysed and an effective marketing campaign launched accordingly. This brings you closer to your customers, so that you can better meet their needs. You will also make your company more productive and attractive by providing your employees with more flexible and mobile working conditions.
The mobile network is a key factor for success for your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Cisco Wireless LAN controllers and access points, and mobile device detection and analytics tools, we offer custom solutions to meet your objectives in accordance with your requirements.
Swisscom’s WLAN solutions on premises offer you the best communications solution with market-leading products from Cisco.
* * *
####  Benefits for you:

text: Swisscom’s WLAN solutions on premises offer you the best communications solution with market-leading products from Cisco.
* * *
####  Benefits for you:
* State-of-the-art technologies, with modular and fully integrated solutions, for everything you need from digitalised business processes
* Latest generation WLAN functions, end-to-end visibility of users in the network, standardised security, high bandwidth and performance
* Fulfilment of requirements based on technological needs (data, language, media), the layout of buildings and other general conditions such as surroundings (industry, production, mines)
* Fast, lag-free and secure access by your employees to your company data, regardless of time, place and device
* Use of innovative application options for customer localisation, such as visitor numbers at events, for the effective support of marketing campaigns
* Informative reporting systems for marketing activities thanks to real-time information
* Our long-standing and all-round solution and integration expertise for WLAN concepts
* * *
* * *
Guarantee mobility through highly available market-leading platforms, and secure information for your sales activities.
Due to technical difficulties, please try again later.
##  Data Security Solutions On Premises
Comprehensive protection for data and applications
* * *
In the connected world, security is a key factor for success and is increasingly becoming the focus of IT strategy. Key issues such as location/device-independent access to applications and data, the storage of sensitive information, risk identification and permanent protection against criminal activities take top priority. The issue of security must, therefore, be examined from different angles.
Our range of access, network and content security and malware protection solutions allows us to offer you standardised and reliable protection for your sensitive data.
Don’t leave protecting your applications and data to chance. Our range of individual, modular and ready-to-integrate on premises data security solutions allow you to protect your company secrets reliably.
* * *
####  Benefits for you:
* Integrated solutions with scalable, future-oriented platforms for comprehensive security and investment protection and guaranteed expandability thanks to modular design
* Access security: simplified access control for employees and other authorised parties who require protected access to data and applications regardless of location, time and device
* Network security: manage data in high security zones – highly effective and dedicated protection of networks and infrastructure
* Malware protection: protection against malware attacks and the analysis and tracing of attacks
* Content security: protection against threats and the requirement-based filtering of email and web traffic; protection against phishing, control of incoming and outgoing e-mail and web data flows
* Unique staircase system: ranging from customised system integrations, through to needs-based maintenance and support services, to our all-round carefree package with Managed Security Services
* Our long-standing experience in the field, incl. fully equipped and continuously updated labs (learning, verification requirements, illustration of use cases, simulation and performance of migration steps)
* * *
* * *
Protect your sensitive data with our flexible and customised security concept.
Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
* * *

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Mon apprentissage chez Swisscom - getIT
* Apprenticeship
* Apprenticeship
Insights
Informatik
# Mon apprentissage chez Swisscom
Je m’appelle Salomé Gagnaux, je termine mes quatre ans d’apprentissage en tant qu’informaticienne d’entreprise chez Swisscom. J’ai commencé mon apprentissage en 2019 à Fribourg.
Salomé Gagnaux , Lernende Informatikerin
07 August 2023
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Mon premier projet a été le développement d’une application web proposant une messagerie instantanée. J’ai ensuite pu travailler pour la Banque Cantonale Vaudoise prenant part au support informatique de celle-ci. Après cela, j’ai programmé une application permettant un calcul d’offre pour un produit Swisscom. J’étais également chargée de tout le support informatique des apprentis de la Romandie. J’ai aussi eu la possibilité de participer à l’organisation des SwissSkills à Berne, dans une équipe qui réalise des vidéos pour les plateformes TikTok et Instagram. Dans le cadre de mon dernier projet, j’ai été impliquée dans une équipe de développement réseau qui propose un produit permettant aux entreprises clientes de gérer leur infrastructure réseau.
Grâce à Swisscom, j’ai eu l’opportunité d’aborder presque tous les domaines principaux de ce métier. Cela m’a permis de découvrir mes préférences et d’en faire ma force. J’ai désormais une belle carrière pleine d’évolutions qui m’attend!
### Pourquoi as-tu décidé de faire un apprentissage d’informaticienne?
Mon choix d’apprentissage s’est porté sur l’informatique car j’ai toujours eu beaucoup d’intérêt pour les technologies, et plus particulièrement la communication. J’ai découvert ce domaine grâce à ma maman qui s’intéressait énormément au développement de nouvelles technologies dans son cadre professionnel. Son combat pour l’informatisation de son secteur m’a aussi beaucoup inspirée. Mes parents m’ont toujours encouragée à découvrir toutes sortes de professions en faisant des journées de stage, et c’est comme ça que j’ai décidé d’en faire mon métier. Ce qui m’a beaucoup plu dans l’informatique, c’est son importance dans de nombreux domaines et sa constante évolution. L’informatique est aussi un secteur qui permet de mettre en œuvre sa créativité car elle offre sans cesse de nouvelles possibilités.
### Pourquoi as-tu choisi Swisscom?
Swisscom offre un environnement de travail dynamique et technologiquement avancé. Travailler dans une entreprise où l’innovation est valorisée et qui permet de découvrir des projets et des technologies de pointe est très motivant et enrichissant pour les apprentis. Le modèle de formation de Swisscom, qui offre aux apprentis la possibilité de choisir leur cursus en fonction de leurs intérêts, m’a particulièrement motivée. Ça a été pour moi le meilleur moyen de développer mes compétences tout le long de mon apprentissage. Swisscom accompagne aussi de très près les apprentis dans leur formation en apportant le soutien et l’encadrement essentiels. La formation chez Swisscom permet aussi de participer à des événements exceptionnels, ce qui offre énormément d’opportunités.

text: ### Comment penses-tu que nous pouvons convaincre encore plus de filles de faire un apprentissage d’informaticienne?
Je concède que c’est un métier très stéréotypé et surtout catégorisé comme masculin. Cependant, de nombreuses femmes sont actives dans le domaine et je me suis à aucun moment sentie délaissée ou catégorisée durant ma formation. J’ai toujours été bien entourée et je n’ai jamais été mise à l’écart. C’est un métier qui propose un vaste choix d’options et de nombreux débouchés et qui permet à tout le monde de s’épanouir pleinement. Je conseille fortement aux filles qui s’intéressent à l’informatique de franchir le pas et de commencer un apprentissage dans ce domaine car aucun métier n’est un métier d’homme ou de femme.
### Qu’as-tu particulièrement apprécié pendant ton apprentissage chez Swisscom?
Grâce au modèle d’apprentissage de Swisscom, j’ai pu travailler sur énormément de projets, tous différents les uns des autres. J’ai pu tester le domaine de la programmation ainsi que le domaine de l’audiovisuel, dans le cadre d’une manifestation. Ma formation m’a aussi permis de voyager dans toute la Suisse et même au-delà des frontières pour le travail. J’ai également fait beaucoup de rencontres et j’ai noué des amitiés qui vont au-delà du cadre professionnel. En plus de la formation professionnelle, j’ai énormément appris sur moi-même et développé des compétences sur le plan personnel. Swisscom m’a finalement proposé un emploi à la suite de mon apprentissage.
### Quel est le meilleur souvenir de ton apprentissage?
J’ai énormément de bons souvenirs chez Swisscom, mais celui qui m’a le plus marquée est le voyage à Riga en Lettonie. Dans le cadre de mon dernier projet, je travaillais au sein d’une équipe de développeurs venant de Suisse, de Hollande et de Lettonie. Les collaborateurs suisses, dont je faisais partie, ont eu la chance de se rendre à Riga pour un évènement professionnel récurrent et pour rencontrer nos collègues sur place. Toujours dans un cadre professionnel, j’ai pu rencontrer de nouvelles personnes et découvrir une ville qui se trouve à l’autre bout de l’Europe. Je suis vraiment ravie d’avoir eu cette opportunité lors de mon apprentissage.
### Quel(s) conseil(s) donnerais-tu aux élèves qui se décident pour un apprentissage en informatique lors du processus de candidature?
Dans ce métier, je dirais qu’il ne faut pas hésiter à être curieux et oser. De nombreuses entreprises proposent des stages avant apprentissage. Je conseille aussi d’essayer et de s’intéresser à la maison. Internet offre énormément de ressources pour s’instruire et découvrir ce que l’on peut faire avec pas grand-chose.

text: Dans ce métier, je dirais qu’il ne faut pas hésiter à être curieux et oser. De nombreuses entreprises proposent des stages avant apprentissage. Je conseille aussi d’essayer et de s’intéresser à la maison. Internet offre énormément de ressources pour s’instruire et découvrir ce que l’on peut faire avec pas grand-chose.
L’informatique est un domaine tellement vaste et qui évolue tellement qu’il faut être autonome et avoir l’esprit ouvert. C’est une profession qui réserve aussi plein de surprises et il faut parfois ne pas se perdre et ne pas se décourager.
## An article by:
Salomé Gagnaux
Lernende Informatikerin
Go to profile
## More getIT articles
Data Analytics
Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
Marie-Louise Achart
##
Security
TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
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##
Business Intelligence
The Federation of Trino
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##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
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Go to current cyber security vacancies

text: #  Unblock Internet/E-mail
On this page:
Why security locks occur and how you can unlock your email and internet.
* What is a security lock?
* E-mail account blocked
* Blocked Internet access
* Additional help
##  What is a security lock?
Your Internet and e-mail services will be restricted for your own security when:
* Your Swisscom Login and your e-mail data are stolen and misused by hackers.
* You are affected by malware, i.e. malicious software such as viruses, Trojans, rootkits, spyware, etc.
In the digital world, the technical term for this type of misuse is abuse. If we have information about a device that is infected with malware, we will proactively inform you during technical support and recommend a long-lasting clean-up. If there is a high risk of transmission in your home network, the use of your services will be temporarily restricted.
For example:
* Third parties can gain access to and disseminate your personal data.
* Devices infected by malware may cause uncontrolled damage on the Internet, such as triggering massive spam mailings.
* E-banking or credit card data may be intercepted without you noticing and misused at your expense.
* Malware can spread within your home network and also infect other devices.
##  E-mail account blocked
Has your e-mail account been blocked as a result of misuse? Your e-mail account can be unblocked by following the steps below:
1. Scan your computer for malware with an antivirus programme, such as the Malware Scanner HitmanPro offered for Windows by iBarry.
2. When you see the message "Unauthorised access to your account" at "Reset Swisscom Login" click "Next" to change your password.
3. Update the password in your e-mail programme or your e-mail app.
4. If you use the same login data for third-party accounts (e.g., e-banking, cloud services, social media accounts, etc.), change these immediately too.
###  Multiple locking
If a new, unique password has not been set, or if there is still malware on one of your devices, the account may be locked several times in succession. You may no longer have the option to unlock it yourself. Contact Swisscom Customer Services for help.
Note: When your account is blocked, you can no longer receive e-mails. The sender receives an error message.
##  Blocked Internet access
Have your devices been infected by malware? Depending on the network component, it is possible to detect potentially infected devices (device name and MAC ID) and proactively advise of these during technical support(opens in new tab). You can enjoy unrestricted access to the Internet again after carrying out the following steps:
1. Scan the infected devices for malware with an antivirus programme such as the Malware Scanner HitmanPro offered for Windows by iBarry.
2. Delete your browser data such as cookies, history, saved passwords, etc. Use the My Swisscom Assistant to help with this.

text: 1. Scan the infected devices for malware with an antivirus programme such as the Malware Scanner HitmanPro offered for Windows by iBarry.
2. Delete your browser data such as cookies, history, saved passwords, etc. Use the My Swisscom Assistant to help with this.
3. Check for possible updates for any affected devices in your home network. Carry out any available updates to close any acute security gaps.
4. If you use the same login data for third-party accounts (e.g., e-banking, cloud services, social media accounts, etc.), change these immediately.
5. If you use your own mail server, make sure it is sufficiently secured.
6. Tick the box "I confirm that I have implemented the required measures" and click on "Activate” at the message "Internet access blocked".
###  Multiple locking
If there is still malware on one of your devices, the account may be locked several times in succession. You may no longer have the option to unlock it yourself. Contact Swisscom Customer Services for help.
##  Additional help
* Protect your devices from viruses. Swisscom Internet Security, for example, protects Mac, Windows and mobile devices from malware etc.
* Our My Service experts support you by telephone or on site in checking your devices and the security of your home network.
* Do you have an SME? Find an IT partner in your area.
* Want to know about phishing? How to detect phishing e-mails, what you can do about them and how to react correctly.
* All you need to know about spam: how the spam filter works and what you can do to prevent spam.
* iBarry tells you all you need to know about digital security: comprehensive help for users with tips and software, plus useful information on password protection.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: Zoon
* 10-day free trail
* 10-day free trail
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# Event management software for organisations
# Event management software for organisations
Zoon helps you connect participants seamlessly to events. All-in-one event platform with swiss data hosting - for in-person, virtual and hybrid events.
10-day free trial
Campaigns
Websites
Check-in
Community
Live Streaming
## Create a better event experience - for you and your participants
Simplify your events with Zoon and save up to 80% of time. Always keep control of your events. Improve your event marketing with event data.
###  Better control for event managers
Maintain an overview via the event dashboard and add value thanks to detailed analyses.
###  Higher productivity for organizations
Up to 80% higher productivity thanks to automation along the event journey.
###  Simplify event experience
Simplified event management for event managers and seamless event experience for attendees.
## What our customers say
_“Zoon convinces us above all with the simple operation of the tool. It is also self-explanatory for the employees to register for an event.”_
Sarah Reichenbach, Project leader SBB Aktiv
_“Zoon is an all-in-one solution that has guided us seamlessly from preparation to execution to post-event follow-up.”_
Milan Blagojevic, CEO Okolo Ltd
_"We are convinced by the uniquely friendly, fast and professional support. The registration app makes the process on site much easier."_
Andrea Kaminski, Head of Events Mepha Pharma AG
1.   2.   3.
__ Previous __Next
## Organisations like these use Zoon
## Feature overview
### E-mail campaigns
Send invitations, reminders or and event information directly with Zoon.
More about email campaigns
### Create event website
Create branded event websites for all your events within minutes.
More about event websites
### Event check-in
Reduce waiting times at the entrance with our automated check-in solution.
More about event check-in
### Event community portal
Connect people and build communities through events.
More about event communites
### Live streaming integration
Broadcast your virtual events with integrated live streaming technology.
More about live streaming integration
## Select your use case
## Employee events
## Employee events
Organise all closed events on one platform.
* Send personal invitations directly from Zoon
* Restrict access to selected participants or departments
* Offer registration and deregistration options
* Request additional options such as hotel or meal preferences flexibly
* Increase productivity through automation
* Keep an overview with the Event Dashboard and create more security for event planning
* Comply with internal guidelines with individual branding and data protection settings
> Show demo event(opens in new tab)
## Marketing events
## Marketing events
Manage public and exclusive marketing events along the entire event experience chain
* Send personal invitations, reminders and thank-you e-mails automatically
* Create interactive event websites in your own branding with all the information, such as agenda and speakers
* Use flexible registration and booking logics for individual registration options
* Keep an overview with the Event Dashboard and create more security for event planning
* Provide a seamless event experience with e-tickets, event badges and a check-in app

text: * Send personal invitations, reminders and thank-you e-mails automatically
* Create interactive event websites in your own branding with all the information, such as agenda and speakers
* Use flexible registration and booking logics for individual registration options
* Keep an overview with the Event Dashboard and create more security for event planning
* Provide a seamless event experience with e-tickets, event badges and a check-in app
> Show demo event(opens in new tab)
## Conferences
## Conferences
Keep track of the organisation of simple to complex conferences at all times.
* Promote the event directly from Zoon with an integrated newsletter function
* Create conference websites in your own branding with all the information, such as agenda, speakers and sessions
* Ticket sales with integrated payment solution and quotas
* Define pricing terms per target group
* Provide a seamless event experience with e-tickets, event badges and a check-in app
> Show demo event(opens in new tab)
## Training and further education
## Training and further education
Advertise training and further education from a central platform and evaluate participants centrally.
* Publish offers in an event library by categories
* Increase productivity by importing event series and copy functions
* Request additional information such as arrival or overnight stays flexibly
* Offer paid or free registrations through the integrated payment solution
* Offer virtual or physical events
* Record attendance with check-in app
* Use evaluation and analysis options for all events
> Show demo event(opens in new tab)
## Event Community
## Event Community
Create a central event platform for communities to connect members to events.
* Publish community events in a portal by category and advertise them with promotions
* Involve the community through user-generated events
* Increase interactions with community features such as P2P messaging
* Offer virtual or physical events
* Record attendance with check-in app
* Use evaluation and analysis options for all events
> Show demo event(opens in new tab)
## Virtual and online events
## Virtual and online events
An inspiring virtual event experience thanks to integrated live streaming.
* Integrated live streaming links or any video conferencing solutions such as Microsoft Teams, YouTube, Zoom and Google Meet.
* Offer paid or free registrations through the integrated payment solution
* Offer single to multiple sessions
* Create event build-up with a live countdown
* Measure the number of participants through the virtual check-in
> Show demo event(opens in new tab)
Hybrid events
## Hybrid events
Organise a combination of virtual and physical event participation easily through one solution.
* Send personal invitations, reminders and thank-you e-mails automatically
* Provide a seamless participant experience for both physical and virtual attendees
* Create interactive event websites in your own branding with all the information, such as agenda and speakers
* Deploy flexible registration and booking logics depending on participation type
* Full overview and control thanks to virtual and physical check-in function
> Show demo event(opens in new tab)
## Security & Compliance
Thanks to our Swisscom security and compliance standards, you can enjoy worry-free digital event management with Zoon.
ISO 27001 certified cloud
ISO 9001
Bug Bounty pro­gram

text: * Deploy flexible registration and booking logics depending on participation type
* Full overview and control thanks to virtual and physical check-in function
> Show demo event(opens in new tab)
## Security & Compliance
Thanks to our Swisscom security and compliance standards, you can enjoy worry-free digital event management with Zoon.
ISO 27001 certified cloud
ISO 9001
Bug Bounty pro­gram
Data storage in Switzerland
GDPR compliant
## Price models
event
####  For one-off events
Includes **500 registrations**
---
1 event
Event websites
Event campaigns
Event check-in
Virtual & hybrid events
2 administrators
1 e-mail sender address
Online support portal
Price per event
CHF 850.–
* Details
basic
####  For annual usage
Includes **1,000 registrations**
---
Unlimited number of events
**Event functions plus:**
1 event type
Event library
5,000 e-mails & SMS per month
5 administrators
Price per year
CHF 2,490.–
* Details
advanced
####  For medium-sized organisations
Includes **5,000 registrations**
---
Unlimited number of events
**Basic functions plus:**
3 event types
10,000 e-mails & SMS per month
3 e-mail sender address
10 administrators
Price per year
CHF 8,900.–
* Details
premium
####  For large organisations
Includes **10,000 registrations**
---
Unlimited number of events
**Advanced functions plus:**
Private cloud
Individual Domain
Single sign-on & Active Directory integration
Unlimited number of administrators
Unlimited event types
Premium support
API integration
Price per year
On request
* Details
## FAQ
#### Was zählt als eine Registration?
Eine "Registration" bedeutet eine in Zoon registrierte E-Mail-Adresse, welche in der betreffenden Lizenzperiode auf der Plattform einen Buchungsvorgang abgeschlossen hat. Als eine Registration gilt eine An- oder Abmeldung, aber auch eine gelöschte Buchung. Ein Benutzer, der eine entsprechende Event Webseite besucht, ohne den Buchungsprozess abzuschliessen, gilt nicht als "Registration". Die effektive Anzahl Registrationen wird nach dem Event oder abgelaufenem Lizenzjahr festgestellt.
#### Was sind die Mindestlaufzeiten?
Die Mindestlaufzeit beim Abschluss einer Jahreslizenz beträgt 12 Monate.
#### Was sind einmalige Einrichtungskosten?
Uns ist wichtig, dass Sie ab dem ersten Tag das volle Potential von Zoon nutzen können. Darum unterstützen wir Sie initial mit der Einführung und Konfiguration der Plattform. Die einmaligen Einrichtungskosten variieren je nach gewähltem Abomodell. Kontaktieren Sie uns für genauere Details.
## Your contact person
Marc Blindenbacher
Head of Event Data
(opens in new tab)
Tel. +41 58 221 43 82
Contact an expert
## More exciting articles

text: Message Waiting Indicator (MWI) is a function supported by fixed network devices that signals new COMBOX® messages on the fixed network device. A flashing light and/or a symbol (letter symbol, tape symbol, "1 message" or similar) indicates the new message on the display.
Relevant for SME customers:
MWI replaces the previous notification when COMBOX® called you with a new message.For Smart Business Connect and Managed Business Communication customers, the previous notification remains active.

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# “Nature and technology really are a match made in heaven.”
Piling up mobile phones is a classic example. Before eating, each member of the family puts their mobile phone in a pile, one on top of the other. The first to reach for their phone has to do the washing up.
Giorgio Macaluso, Media Trainer
23 February 2021
Zoom
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## %{gcr.author}, %{gcr.jobPosition}, Bern
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%{gcr.lead}
These are the types of tips that I give parents during my media courses. My job is really exciting. Keeping bees gives me my balance. Thanks to bees, I approach life differently. Why not let a wildflower meadow grow instead of mowing the lawn? My three beehive boxes are located at the Swisscom Group Headquarters in Worblaufen. The honey is a great spin-off. I’d now like to inspire other employees to get involved with beekeeping. The Internet of Things will soon let us watch the bees in the hive and weigh them automatically. The natural and technological worlds really are a match made in heaven – that’s something else that I tell people during my media courses.
## Giorgio Macaluso
## Media Trainer
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."

text: Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
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##### Who will get the most out of RISE with SAP?
## Is the new RISE with SAP bundle a genuine all-rounder?
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Before now, most companies have acquired S/4HANA software and services individually. Now, SAP is offering a comprehensive software subscription for the first time to help companies navigate the digital transformation: RISE with SAP. Swisscom experts Lars Künzler and Hanspeter Groth explain who the offering is intended for.
Text: Andreas Kunkel, Images: iStock, 25th August 2021
**Mr Groth, Mr Künzler, hello. We need to talk about RISE with SAP. SAP is billing its bundle, which it launched in January, as a comprehensive, simplified full-service offering. It is focused on the SAP S/4HANA ERP system, which is purchased via a subscription model. SAP installs and operates it on a cloud provider's platform. Because the entire software platform infrastructure is vertical in nature, meaning that everything comes from a single source, the idea is that companies should receive the best possible support in their digital transformation processes. Furthermore, there is no longer any need for an upfront investment.**
### How do you rate the new service?
**Künzler:** The cloud is the mainstay of the digital transformation. RISE with SAP sets new standards in that respect alone. However, the bundle is not the worry-free, no-strings-attached package that some might have hoped for. The 'one offer, one contract, one partner' concept requires a willingness to commit to a long-term exclusive partnership with SAP. That comes with clear benefits, because companies have a guarantee that SAP will ensure that all the SAP systems continue to run smoothly. However, it does require them to become even more inextricably tethered to SAP. Plus, if a company wants to use more computing power from the cloud on account of seasonal business, it will have to pay for this capacity during the less lucrative part of the year as well. If it were to stay that way, that would run counter to the adaptability that I expect from a cloud.
**Groth:** Many customers have previously purchased their software from SAP. However, they also use other partners where necessary to run the SAP application landscape. With RISE with SAP, companies can have all of it done in one place. However, that won't always be the best option for every customer. After all, SAP partners generally not only have closer links to customers but can also offer alternatives. They may also operate non-SAP applications, for example.
### RISE with SAP is based on intensive use of the cloud. Who benefits from that, and what are the advantages?

text: ### RISE with SAP is based on intensive use of the cloud. Who benefits from that, and what are the advantages?
**Künzler:** Yes, RISE does make intensive use of the cloud. That adds extra flexibility in the company's process management and makes it easier to maintain the applications. It is particularly beneficial for individual corporate groups. One example is an SME that wants to use SAP's ERP software and focus entirely on its core business.
### This company would then be able to rely on the services of a capable partner.
**Groth:** Correct, but that's not all. Because in a case like that, RISE can help in financial terms as well. Smaller companies usually don't have IT departments, and if they do, they tend not to be very big. With RISE, they get comprehensive service from SAP. This ensures that all SAP applications work at all times and that any problems are dealt with swiftly. That applies regardless of whether they arise at infrastructure, platform or application level.
**Künzler:** However, it's a bit different when a company is more diverse and the IT landscape becomes more complex as a result. In that case, a horizontal approach should be considered, whereby rather than SAP, a service partner handles the operation of the systems, and particularly systems from other providers.
### RISE with SAP offers companies a complete package. Does that mean that implementing it is generally cheaper than purchasing and integrating separate applications?
**Groth:** We often hear that. But there is no robust set of data yet to back up a sweeping statement along those lines. If we compare available services assuming various customer situations, RISE is not always automatically the most attractively priced option.
**Künzler:** Especially as you need to consider the contract term, which is normally three or five years in the case of RISE. With the RISE model, customers lease the SAP software. That means you need to consider sign-up conditions, such as prices and fees, as well as your options for switching if the model turns out not to be the right fit.
### Is RISE a genuine all-rounder as advertised?
**Künzler:** RISE is a kind of stepping stone between a pure SaaS system and complete individuality with the aid of an on-premise S/4HANA solution. As for how useful the service is, every company needs to decide that for itself based primarily on strategic assessments and its existing IT landscape. The support of experienced, independent experts is generally a great help in these situations.
### This includes the experts at Swisscom.
**Groth:** We operate independently, we're familiar with the needs of Swiss companies when it comes to SAP, and we can offer a comprehensive overview of the market. That applies to not only technical aspects but also the fully integrated implementation of the strategy in question.
**

text: ### This includes the experts at Swisscom.
**Groth:** We operate independently, we're familiar with the needs of Swiss companies when it comes to SAP, and we can offer a comprehensive overview of the market. That applies to not only technical aspects but also the fully integrated implementation of the strategy in question.
**
Künzler:** As far as we are concerned, the question of which products and services make sense for which of a customer's departments and how they are coordinated with each other is
fundamental. Our many years of experience have allowed us to put together checklists and processes that help our customers to arrive at informed decisions on the best choice of products and services.
### How would you sum up RISE with SAP?
**Groth:** RISE with SAP is still new to the market, and we anticipate that it will continue to develop in a rapid and clear manner. RISE with SAP is something that we're focusing on quite closely, so we are following the subject proactively. We are keeping in touch with the experts at SAP as well as the DSAG, an organisation of German-speaking SAP users – and, of course, with our customers.
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#### The Möbel Pfister AG digital retail platform
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A variety of added value thanks to SAP BW/4HANA
#### The data warehouse in practice
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A variety of added value thanks to SAP BW/4HANA
#### The data warehouse in practice
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SAP BW/4HANA
#### Data performance in a different league
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text: ## Rent virtual servers with Dynamic Computing Services
#  Flexible IT infrastructure from the secure Swiss cloud
Go to offer
Obtain your IT infrastructure from secure data centres in Switzerland with cloud servers on demand: for when you need additional processing power or storage and only for as long as you need. Respond quickly to changes and keep your costs manageable courtesy of usage-based billing.
###  Rent virtual servers in the Swiss cloud
The cloud solution can be seamlessly integrated into your existing corporate network. Companies that value top data security opt for DCS with 100% data storage in Swiss data centres (in Bern-Wankdorf for example) under Swiss jurisdiction.
Focus more closely on your core business by outsourcing your IT infrastructure to the cloud: let us take on additional tasks and provide you with the specific IT solutions you need, together with our local partners. We offer comprehensive support from a single source.
Save up to 600.–
Save up to
600.–
####  Try DCS completely without risk
As a new DCS customer, you will receive CHF 300.– credit on each of your first two monthly bills.
Order now
###  Your benefits
* Data stored in Swiss data centres under Swiss jurisdiction
* Predictable costs because you only pay for what you use and can adjust to suit your needs at any time
* Seamlessly connect to your existing on-premise IT infrastructure or other cloud solutions with hybrid technology
###  When is it the right solution?
Are your IT resources, such as processing power and storage space, impacted by seasonal fluctuations as well as changing projects and employees? Your DCS can be adjusted to suit your requirements at any time; adjusting is very straightforward and only takes minutes. There’s no need for big investments or to tie up your money long term in hardware. You only pay for what you really need, allowing you to keep costs under control and work with the latest technologies.
###  Why Swisscom?
* 99.9% availability of the fail-safe Swisscom Cloud: keeping your business running smoothly.
* Local IT partners: to provide on-site support when required.
* 24/7 support: competent, comprehensible specialist support whenever you need it.
###  Get started with DCS
####  Order now
We help you navigate the world of DCS. As a new customer, you will receive CHF 300.– credit on each of your first two monthly bills.
Order form
#### Telephone advice
#####  Downloads
* Factsheet DCS
* Factsheet Disaster Recovery
###  Disaster recovery based on DCS
### Keep on working despite IT failures
With the Disaster Recovery add-on, you can keep your business running even in the event of a disaster. We regularly mirror your IT system to DCS, allowing your IT partner to switch you over to this reliable DCS copy quickly and easily, and ensuring that you are able to continue working as usual.
#### Fire in the server room
Keep operations running smoothly

text: ###  Disaster recovery based on DCS
### Keep on working despite IT failures
With the Disaster Recovery add-on, you can keep your business running even in the event of a disaster. We regularly mirror your IT system to DCS, allowing your IT partner to switch you over to this reliable DCS copy quickly and easily, and ensuring that you are able to continue working as usual.
#### Fire in the server room
Keep operations running smoothly
Production facilities rely on continuous IT operations to keep their machinery and production running at all times. Not only could a fire resulting from a short circuit destroy the servers housing the operating software, but it could also halt production for days and cause a significant loss of revenue.
#### Solution
Disaster Recovery maps servers, including programs, 1:1 to DCS. All it takes is a quick call to the IT partner and operations can resume on the mirrored DCS copy within minutes – until the damage is repaired on site.
#### Burst water pipe in the building
Continue working during a new installation
When a company runs programs that are central to the smooth running of its day-to-day operations on its own servers and a burst water pipe suddenly causes extensive water damage to these devices, it’s a major headache. Short-term solutions have to be introduced quickly to manage processes differently in the interim. At the same time, the servers have to be replaced, software installed, and user management set up again.
#### Solution
Disaster Recovery maps servers, including programs, 1:1 to DCS. All it takes is a quick call to the IT partner and operations can swiftly resume – until the local issue is resolved.
#### Cyber-attack on data
Don’t lose hacked data
An SME operates its own servers with special software and customer data in a server room that is well protected from fire and water. After an anonymous e-mail with the demand to pay a large sum of money, the employees no longer have access to all data. An attempt to recover the latest version from the server also fails. The pressure in such a threatening situation is immense, and a quick decision is needed.
#### Solution
Disaster Recovery copies servers, including programs, 1:1 to DCS on an ongoing basis. All it takes is a quick call to the IT partner and soon the SME is able to access the data once again and resume their work. The SME can then discuss the appropriate next steps with the specialists once the dust has settled.
* Find out more about Disaster Recovery (PDF)(opens in new tab)
__ «I can sleep easily because Swisscom is a strong partner.»
Klingsor Ziörjen, Founder and CEO, dplan AG
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###  Certified IT partners
####  Local service whenever you need it
Local IT partners will advise you on our products and services and provide implementation support.
Find an IT partner now
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text: * Find out more about Disaster Recovery (PDF)(opens in new tab)
__ «I can sleep easily because Swisscom is a strong partner.»
Klingsor Ziörjen, Founder and CEO, dplan AG
* Find out more
###  Certified IT partners
####  Local service whenever you need it
Local IT partners will advise you on our products and services and provide implementation support.
Find an IT partner now
####  Sustainability
Do without your own server infrastructure and use energy-efficient Dynamic Computing Services. This reduces your carbon footprint.
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# Wireless Site Sharing
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With Wireless Site Sharing we provide you with space and a mast at an antenna site of Swisscom, which can be used for your own systems.
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**Your benefits**
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Reduced investment costs through infrastructure sharing.
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Numerous options. Select the most suitable form of co-use for you.
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Large number of available sites throughout Switzerland.
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Positive influence on the environment due to fewer transmission masts, which in turn results in better public acceptance.
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**Contract documents**
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* __
Service Description WSS
(PDF file, 188 KB)
* __
List of authorised companies WSS
(PDF file, 115 KB)
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**Product-independent contract elements**
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\- Wholesale general terms and conditions
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
* * *
\- Wholesale general terms and conditions
\- Accounting and Billing Manual
\- Definition Manual
> to the documents

text: #  Swisscom Academy: Smartphone and tablet course
Buy tickets with SBB Mobile
Use your smartphone as your personal ticket machine at home and on the move. Learn all about the SBB Mobile app in the course. Our trainers will show you how to view timetables and buy tickets quickly and easily with the app, enabling you to take advantage of Supersaver tickets, for instance. Queuing at the counter will be a thing of the past. Through targeted exercises, you have an opportunity to apply what you have learned independently.
##  How you benefit
* You are familiar with the benefits of the SBB Mobile app.
* You know how to find timetables.
* You can buy tickets independently with the app.
* You know about the security issues to consider when making a purchase.
##  Target group
You own a smartphone and are confident in using your device (Modules 1–3). You want to use your smartphone to find timetables and buy tickets and you would like to find out more about these functions.
###  Bring with you
Bring your fully charged smartphone with you to the course and install the SBB Mobile app on your device in advance. You also need to create an SBB Login. Click below for the login registration form www.swisspass.ch/register.
All course participants receive a voucher worth CHF 5.– against the purchase of their next SBB ticket.
__ 2 hours
_See the locations_
Costs in CHF
free of charge

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## Too many meetings: what can be done?
Many knowledge workers spend more time in meetings than they would like. This is often literally counter-productive, not to mention a source of frustration. However,…
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## How to recognise phishing e-mails
Account details, credit card details and access to the company’s network: phishing e-mails are how such confidential information gets into the hands of cybercriminals. These…
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## An etiquette guide for successful online meetings
In recent months, we have all become acquainted with the benefits of online meetings – and their perils. This etiquette guide will help you to…
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## The best way to plan absences
For many SMEs, the Christmas and new year holidays are a moment when business is quieter and employees have at least a few days off…
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## Five rituals for a successful next day
Minimum effort, maximum impact: if you plan your next work day in advance, you’ll be better prepared. These five rituals can help you – and…
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## Inbox Zero – we put tips to the test
From 5,600 emails in your inbox to zero – can it work for someone who’s never had an empty inbox? There are plenty of tips…
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## Inspiration for virtual team events
The annual work Christmas party is cancelled. Ditto team drinks. But why not move your events online or use video conferencing instead? Five inspiring ideas…
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## Document sharing: how to collaborate efficiently
Sending MS Office files by email is a thing of the past. Today, we share documents. These four tips will help you work collaboratively on…
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## Picking up speed in Silicon Valley
The five winners of the Swisscom StartUp Challenge 2019 are back from Silicon Valley. In our highlight video, they discuss their experiences and what they…
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## Silicon Valley: Tips from 3 experts
How do Swiss start-ups assert themselves in the technology heartland of Silicon Valley? Advice from three people who know: an investor, a senior manager in…
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We use acronyms such as 5G, IoT, WAN and SDN all the time. But what do these abbreviations actually stand for? Test your knowledge in…
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## The StartUp Challenge jurors all agree: ‘Like everything in life – the more you put in, the more you get out.’
On 14 August, a ten-member jury will select five start-ups to travel to Silicon Valley with Swisscom and Venturelab for a one-week business accelerator programme.…
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## Helping drones to see
Autonomous drones are mostly blind when in flight. But Manu Lubrano and his start-up Involi are now looking to change this – with a network…
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## «Running a start-up is a marathon»

text: On 14 August, a ten-member jury will select five start-ups to travel to Silicon Valley with Swisscom and Venturelab for a one-week business accelerator programme.…
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## Helping drones to see
Autonomous drones are mostly blind when in flight. But Manu Lubrano and his start-up Involi are now looking to change this – with a network…
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## «Running a start-up is a marathon»
A year is a long time in the life of a start-up. There is not much opportunity for reflection, but the ability to adapt to…
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## «Think business with Penny Schiffer» Part 1: SME Sales
To develop a scalable sales model for your own business, you need to know what kind of customers you’re dealing with. There are three main…
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text: #  How can we help you?
##### Alternatively, you can log in to My Swisscom Business(opens in new tab) and manage your Swisscom products directly or search for solutions in the portal and product help.
####  More about My Swisscom Business
Would you like to know more about My Swisscom Business? Learn more about the area and how you can benefit.
* Go to My Swisscom Business
####  Personal advice
Access telephone advice on our products.
* Advice for SMEs
* Advice for Enterprise Customers
##  Or select the area you would like help with:
Internet access
Mobile
Bills & costs
Swisscom blue TV
Bluewin e-mail
Fixed network
Apps & services
Device manuals
Additional services

text: Internet mit blue TV kombinieren?
Für nur 4.90/Mt. mehr können Sie Ihr neues Internet-Abo mit blue TV erweitern.
###  Frequently asked questions about the blue Internet subscription
#### I already have a Swisscom Internet subscription – can I benefit?
Your Internet subscription has been changed automatically – you are now enjoying even faster speeds. Find out everything you need to know about the Internet subscriptions here.
Existing customers can only benefit from the subscription offer by taking out a new blue home subscription for another location.
#### Can I change my blue Internet subscription at any time?
Yes, you can adjust the blue Internet subscription at any time via My Swisscom Customer Centre.
#### How long are the contractual terms for the Swisscom Internet subscription?
The contractual term for Swisscom’s blue Internet subscriptions is 12 to 36 months, depending on the product.
Display contract details(opens in new tab)
#### Can I cancel the Swisscom Internet subscription at any time or is there a notice period?
After expiry of the minimum contract period, you can cancel your blue Internet S/M/L at the end of any month under observance of a two-month notice period. You will find the minimum contract period of your subscription in My Swisscom.
Display contract details(opens in new tab)
#### How do climate-neutral blue Internet subscriptions work?
* Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet boxes, TV boxes, WLAN boxes and smartphones).
* The Swisscom network is climate-neutral: Swisscom has been operating its entire network with 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
* Devices are climate-neutral: Swisscom’s own products such as Internet and TV boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
####  Best broadband network
Award for the best 10 Gbit/s fibre optic network in Switzerland.
####  Climate-neutral
All subscriptions purchased from Swisscom are climate-neutral – at no extra cost to you.

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## Services with artificial intelligence
#  Does every company need a chatbot?
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Whether for flight reservations, in customer services or online shopping: Swiss companies are also making increasing usage of chatbots. Where they are failing and how you can get your own chatbot.
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Text: Adrienne Fichter, 14 March 2017
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We all know the situation: Minute after minute spent on hold listening to music on a hotline, with no end in sight. Or we call a service number at 5.35 p.m. at the very moment the customer advisor is leaving work. In the future we won’t have this problem. And we’ll be able to communicate with the company whenever we like, even at 3.00 in the morning.
The software firm Oracle predicts that customer service will undergo a complete overhaul. The research firm Gartner forecasts that barely a third of customer relationships will require human interaction. The flipside of this: two thirds will be maintained by automated software.
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###  Will the personal call centre agent soon be a thing of the past?
Chatbots are taking a lead here. Chatbots are chat robots, or smart programs that can communicate autonomously with users. They can learn and are programmed to receive data and react to specific keywords and phrases. This enables, for example, shopping and service processes to be supported based on a dialogue. Of the sales and marketing managers surveyed by Oracle, 80 per cent stated that they want to implement this technology by 2020. Wide-ranging messenger portals are an especially popular setting for the interaction.
For example, within the WeChat app – the Chinese equivalent of Whatsapp – 650 million customers make purchases, orders or reservations every day. This Asian all-rounder app is now being used for practically everything, from shopping to online banking to ordering a taxi. In the West, on the other hand, it’s only a matter of time before Facebook dominates the messaging platforms, according to Jessica Ekholm, Research Director at American market research firm Gartner.
Facebook Messenger not only has its large potential target audience to offer. It’s also the case than many companies already have a corresponding fan page that can be extended via a simple modular system in order to develop a bot. At this point 34,000 bots are looking after users at Facebook Messenger for a wide range of companies. However, in contrast to WeChat, they are used “only” for customer service, recommendation marketing or competitions. Some well-known German-language examples: Chatbot Mildred helps Lufthansa customers to find suitable air fares. The chatbots of H&M and Zalando give friendly shopping advice. The Botlist website provides a good overview of the existing chatbots, their digital “catchment areas” and the specific service they provide.
####  One-stop shop for AI

text: ####  One-stop shop for AI
The Swisscom competence centre for applied artificial intelligence offers companies everything they need for the quick, successful implementation of projects in all areas of artificial intelligence, from consulting to the right technology to integration.
To the offer
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“Customers want to get information as quickly as possible, and a chatbot may be the answer – or it may not.”
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Marc Steffen,
Head of Product Design Artificial Intelligence & Machine Learning Group, Swisscom
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###  Where does Switzerland stand?
In Switzerland many big companies from the retail specialist, insurance or banking sectors are following the developments for now while working away on their own projects. However, most of them are still at the testing stage or are using the technology merely to improve the administration in the background for the time being. Swisscom subsidiary Search.ch is experimenting with three chatbots in Facebook Messenger. They can be used to call up the cinema listings, the weather report, the train timetable. Since last December, telecommunications provider “Wingo” has been using bot “Cara” on Facebook. This is especially practical for customers who want to talk to somebody at Wingo between 6.00 p.m. and 9.00 a.m.
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###  The challenges
Just how advanced is artificial intelligence technology at this point? Is it a valid substitute for human advising skills? Many test reports show that only a few providers make good on their promises in the Facebook Messenger app. Experience has been sobering, as a self-test by Zeit Online has shown: Even in the realm of its supposed core skills – the weather report – weather chatbot Poncho fails occasionally. The verdict of the media portal is that entering “Weather Berlin” on Google would be more efficient. Poncho provides this information in a rudimentary fashion at the end of a two-minute dialogue.
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Marc Steffen, Head of Product Design, Artificial Intelligence & Machine Learning Group at Swisscom, warns about false expectations. Chatbots will not always provide the right technological solution for a company: “Customers want to get information as quickly as possible, and depending on the target group and the context, a chatbot may be the answer – or it may not. Maybe the required information can be found more quickly via a couple of clicks on a regular website than via a bot.” Companies should always ask themselves: “Would a person be better for the end user?” If so, a chatbot is not needed. Bots shouldn’t be trying to replace people in positions where people fare better. Rather they should be used where people are too slow, for example.
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###  Swisscom and EFPL are working on artificial intelligence

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###  Swisscom and EFPL are working on artificial intelligence
Most chatbots score highest with simple questions. Here they guarantee savings for the company in terms of resources, money and time. According to Steffen, in technical lingo they’re known as “retrieval bots”. In collaboration with ETH Lausanne (EPFL), Swisscom has founded a competence centre to enable the use of artificial intelligence for Swiss companies quickly and easily. Various types of chatbots are being researched, from simple “retrieval bots” to personalised chatbots. Machine learning is central to the development of sophisticated chatbots. “The chatbot is always only as good as the available knowledge,” says Steffen. The catalogue of Wingo chatbot Cara comprises 25 simple questions. Cara deals with 20-40 requests a month. Its functions still have room for improvement. At present Cara does not deploy artificial intelligence and therefore cannot learn autonomously. But this is going to change soon. Because the more commands and data that are fed in, the more specific and personalised Cara’s responses will be in the future.
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“The chatbot is always only as good as the available knowledge.”
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Marc Steffen
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###  How does one build a chatbot?
How does a company go about getting its own chatbot? On the one hand, platform operators Google, Facebook and Microsoft offer assistance. The two biggest rivals here are Microsoft and Facebook, with their very different development environments. Facebook Messenger, for example, enables developers to design little assistants with its own open Messenger platform. Microsoft has come up with the Cortana Intelligence Suite. Developers and companies can use the Bot Framework and the Azure Bot Service from Microsoft to program self-learning applications and bots. Additionally, various ICT providers and agents in Switzerland have specialised in this area.
Are chatbots just a passing fad, marketing hype? Or a serious phenomenon for companies? They could be the start of a company-wide mobile strategy. Or they could be used as a temporary solution en route to intelligent assistance systems like the personal digital assistants we know from Siri (Apple) and Allo (Google). In any case, chatbots mark the start of an exciting journey into the world of artificial intelligence. The question as to whether this is worth investing in should not depend primarily on a company’s resources, but rather on whether the customer really enjoys added value through communication with a machine.
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# “No such thing as can't”
I live for great stories. When I was offered the job, I jumped at the chance. Although to begin with it sounded a little crazy – someone who is almost blind heading up the Swisscom Film team.
Marcel Roesch, Head of Film Team
16 February 2021
Zoom
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## %{gcr.author}, %{gcr.jobPosition}, Bern
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We are responsible for all the internal multimedia productions and sometimes external projects too. The Film team is largely made up of apprentices. Since images and visual decisions are not something I can have any input in, they have a great deal of freedom and autonomy. In my career, I have always sought new challenges. Swisscom has supported me in this. In my free time, I am currently developing an ultra-thin keyboard for smartphones that I hope will allow me to type messages just as quickly as my colleagues on the touchscreen. The keyboard will soon be launched on the market. I’ll certainly never be bored.
## Marcel Roesch
## Head of Film Team
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel

text: Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: ## Kontaktformular
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # blue TV M
* 290+ channels
* 7-day Replay
* 250 h recording
* Incl. blue Play video library with exclusive premium series, Swiss films, children's programmes and international TV content from well-known media libraries.
Price per month
_​_ 0.–
for 6 months, then 24.90
### Details for blue TV M subscription
#### Available channels
290+ TV channelsThe reception of HD channels depends on the customer's connection speed.
---
300+ Radio stationsThe free vTuner app gives you access to more than 25,000 Internet radio channels.
#### Replay
7 daysWatch programmes up to seven days after broadcast.
---
Pause, fast-forward/rewindYou can pause, fast-forward and rewind Replay programmes any time. If you fast-forward during the commercial breaks, short commercials will be shown that cannot be skipped.
#### Recording
250 hours simultaneous programme recording, of which 50 hours can be archived
---
7 days recording past programmesRecord programmes up to seven days after broadcast
2 years storage Non-archived recordings are automatically moved to the recycle bin after 2 years, where they can be restored for 30 days and thus archived.
#### Live Pause
Pause live programmes and continue watching later.
#### blue Play
Video library with exclusive premium series, Swiss films, children's programmes and international TV content from well-known media libraries.
#### Films on demand
Over 4,000 top films from 3.50/filmHD films from 4.50/film, UHD films from 6.50/film. 48-hour rental, with Dolby Digital 5.1.
#### Picture quality
UHD (Ultra High Definition): Swisscom Box 21Crystal-clear picture with razor-sharp details thanks to 4 times more pixels than Full HD
Requirement for UHD reception:Internet speed of at least 40 Mbit/s and a UHD-ready television set.
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HDR (High Dynamic Range): Swisscom Box 21 & Apple TV 4KEven greater picture vibrance thanks to heightened contrast and colour intensity
Frame rate: Up to 50 frames/secEven smooth motions and image transition thanks to more frames per second
#### TV on laptop, tablet and smartphone
With the blue TV app, you can also enjoy your Swisscom blue TV on your tablets, PCs or mobiles.
290+ TV channelsCrystal-clear picture with razor-sharp details.
---
7 days replayWatch programmes up to seven days after broadcast.
250 hours recordingProgram and play recordings and series recordings.
Recordings abroadRecordings can be viewed abroad over a WLAN connection.
Over 4,000 top films on demand from 3.50/filmOn PC/laptop: for 48-hour lease term. HD and Dolby Digital unavailable.
Remote control (app)Your smartphone or tablet become a remote control.
Data costs included (app)Customers without a NATEL® subscription pay additional data transmission costs for reception over the mobile network or third-party providers. There may be data roaming costs for customers with a NATEL® subscription who watch recordings abroad.
Free of advertsNo adverts when you change channel.
#### Operation
Easy-to-use remote control with the Swisscom Box 21Just a few buttons, Swiss design, no requirement for line of vision to TV-Box (Bluetooth).
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text: Data costs included (app)Customers without a NATEL® subscription pay additional data transmission costs for reception over the mobile network or third-party providers. There may be data roaming costs for customers with a NATEL® subscription who watch recordings abroad.
Free of advertsNo adverts when you change channel.
#### Operation
Easy-to-use remote control with the Swisscom Box 21Just a few buttons, Swiss design, no requirement for line of vision to TV-Box (Bluetooth).
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Personal recommendationsProgramme tips based on your preferences and our editor's tips.
TV-GuideClever TV Guide with tips, fast filter functions and magazine layout.
< 1 Sec channel change with the Swisscom Box 21Ultra fast channel surfing.
Individual channel sequenceSet up your personal channel sequence for every user (max. 5).
< 5 Sec start-up timeThe TV-Box is fully operational in just a few moments.
#### Security
Protection of minors Simply set age limits for movies and channels.
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Cost controlYou have the option to set limits for paid content.
Data protectionYour recordings are securely hosted in a Swisscom data center in Switzerland.
### Options & additional features for blue TV M
It's easy to add options to your Swisscom blue TV.
#### Replay Comfort
Enjoy Replay without the advertising. Skip ad breaks on the most popular Swiss TV channels at the touch of a button – both during the 7-day Replay window and within your recordings.
* Skip entire ad breaks on more than 80 channels
* No more ads with Replay
* No more fast-forwarding
Price per month
6.90
#### Multiroom: blue TV on additional TVs
Watch blue TV on up to five TVs at the same time. With the Swisscom Box 21 or Apple TV 4K on all TV devices for the best blue TV experience. Or on smart TVs via the blue TV app.
**Multiroom Max Option:** 9.90/mth for up to 4 additional TVs
#### Language packages
Language package Español+ for 15.-/mth.The 4 best Latin American entertainment channels with telenovelas, feature films, documentaries, talk shows and sport.
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Language package Português+ for 5.-/mth.Well-known Portuguese channel SIC Internacional.
Language package Português XL for 10.-/mth.News, documentaries, shows, series, telenovelas, sitcoms - the best television in Portugal.
Language package Pink Plus for 25.-/mth.The package with the attractive Serbian broadcasters of TV Pink.
Language package Albanica+ for 19.-/mth.KTV, RTV21 Sat and Klan Kosova: news, feature films, series and children's programmes .
Language package Bosna+ for 13.-/mth.Hayat Plus + Hayat Folk: news, documentaries, sport + music.
Language package Russia+ for 25.-/mth.News, feature films, series and children's programmes
Language package Star India+ for 20.-/mth.The top three Indian star channels: bollywood films, game shows
#### Sport packages
blue Sport annual subscription for 34.90/mth.For football highlights all year round: UEFA Champions League, Credit Suisse Super League, UEFA Europa League, Serie A, LaLiga Santander and many more.
Minimum contractual term: 12 months; Termination notice: 1 month
---

text: Language package Russia+ for 25.-/mth.News, feature films, series and children's programmes
Language package Star India+ for 20.-/mth.The top three Indian star channels: bollywood films, game shows
#### Sport packages
blue Sport annual subscription for 34.90/mth.For football highlights all year round: UEFA Champions League, Credit Suisse Super League, UEFA Europa League, Serie A, LaLiga Santander and many more.
Minimum contractual term: 12 months; Termination notice: 1 month
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blue Sport monthly subscription for 49.90/mth.UEFA Champions League, Credit Suisse Super League, UEFA Europa League, Serie A, LaLiga Santander and many more.
For more flexibility: No minimum contract period; Termination notice: 1 month
#### Entertainment packages
blue Max for 19.90/mth.
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blue Premium (DE) for 19.90/mth.
Paramount+ annual subscription for 10.–/mth.
Paramount+ monthly subscription for 12.–/mth.

text: # Partnerships for sustainability
Our commitment to a sustainable future goes beyond Swisscom. To this end, we foster long-standing partnerships in the areas of climate protection, fair working and digitisation, as well as social responsibility and media literacy. Together, we’re taking responsibility – for the environment, for people, and in business.
## Environment
Long-standing partnerships. Target agreement to increase energy efficiency by 2024.
We support the association at events for industry, politics and local government on current issues in the field of energy supply and mobility.
We have been committed to the ETNO Corporate Responsibility Charter since 1996.
Represented on the ETSI Environmental Engineering Technical Committee.
Partner for obtaining high-quality CO2 certificates from climate protection projects.
Support for environmental and climate protection projects and partner for obtaining high-quality CO2 certificates from climate protection projects.
“We regard our partnership with Swisscom as a fine example of corporate responsibility and climate protection.”
Stephen Neff, CEO myclimate
Worldwide initiative for 100% electrical energy from renewable sources. Swisscom has already achieved this goal.
In order to cap the global temperature increase at 1.5°C and achieve net zero, we rely on science-based findings.
Partner for obtaining high-quality CO2 certificates from climate protection projects.
Partner for supporting our business customers on their journey to net zero. Support in CO2 management.
Member of the cross-industry association for a climate-friendly economy since 2019.
VUE awards quality marks for ecologically produced energy and certifies the energy generated in Swisscom's own photovoltaic plants.
We have held a seat on the board of Energo since 2008.
Association of 18 stakeholders in Energy Strategy 2050. An initiative of the federal government.
## People
Swisscom has been a proud partner of 143 Die Dargebotene Hand since 2001.
We have been committed to the ETNO Corporate Responsibility Charter since 1996.
Member of the NGO’s Business Sounding Board for children’s rights and child protection.
Association for the promotion of vocational training in ICT. Swisscom has a seat on the board of directors and on the foundation council of the same name.
Swiss Solidarity
Since 1951: We have been a partner of Swiss Solidarity from the very beginning. We support the collection days through contributions in kind and financial contributions.
Go to Swiss Solidarity(opens in new tab)
© SRF / Oscar Alessio
Promotion of innovation and entrepreneurship in the field of sustainability through various programmes.
* Go to Impact Hub Zurich
* Go to Impact Hub Bern
Joint projects in the field of human resources management.
Committed to the sustainable development of the Swiss economy since 1999.
Point of contact for work-family balance, the evaluation of various offers for our employees and our commitment to media protection for minors.
Promotes optimum frameworks for economic and industrial policy in order to enhance Switzerland’s competitiveness as a place to work and do business.
Proceeds from the “Swisscom Mobile Aid” mobile phone collection campaign are used to support projects around the world.

text: Committed to the sustainable development of the Swiss economy since 1999.
Point of contact for work-family balance, the evaluation of various offers for our employees and our commitment to media protection for minors.
Promotes optimum frameworks for economic and industrial policy in order to enhance Switzerland’s competitiveness as a place to work and do business.
Proceeds from the “Swisscom Mobile Aid” mobile phone collection campaign are used to support projects around the world.
“Your old mobile phone helps us to provide a future for children in need. Declutter your cupboards and turn a worthless device into a useful donation.”
Alain Kappeler, Managing Director of SOS Children's Villages Switzerland
Organiser of the world’s largest education fair. We have been a partner since 2004 and make the Swisscom Arena available to educators and students.
## Action
Board member of the umbrella organisation for information and communication technology associations, in order to promote and further develop Switzerland’s ICT economy.
Represents the political interests of the economy and lobbies for an optimum regulatory framework. Swisscom has a seat on the board.
Its uniform sustainability rankings for suppliers serve to manage risks in procurement.
Promotes multidisciplinary research into health and social issues related to electromagnetic fields from radio and electric power technologies. We are a founder and a sponsor.
The lobbying platform for the promotion of nationwide fibre optic network expansion in Switzerland.
We are involved in the ICT industry’s initiative for greater sustainability, particularly in terms of a fair and sustainable supply chain.
Joint Alliance for CSR (JAC)
For compliance with ecological and social standards among IT producers: an international alliance of telecoms companies conducts joint CSR audits of suppliers.
(opens in new tab)Go to Joint Alliance for CSR(opens in new tab)
Represents the interests of the Swiss ICT industry as well as users in politics, business and administration.
Member since 2013 for greater transparency on greenhouse gas emissions from suppliers.
In cooperation with partners from business and science, the initiative supports sustainable development in Switzerland. Initiated and operate by the company NZZ. Swisscom is a main partner.
Association of multinational industrial and service groups based in Switzerland. Committed to good framework conditions and a liberal economic environment at national and international level.
Committed to fighting and preventing corruption in Switzerland.
We are a member of the world’s largest corporate sustainability initiative. Active in upholding principles on human rights, working conditions, environmental protection and anti-corruption.
“Cooperation beyond competition”
JAC initiative
## Are you interested in sponsorship?
As well as sustainability, Swisscom supports initiatives and projects from the worlds of culture, sport and business.
Go to sponsorship enquiries

text: Support service specially for SMEs
SMEs can choose between three different service levels:
**Availability in the event of faults:**
**Fault rectification**
Service Level Standard
Mon-Fri 8 am - 5 pm
as soon as possible
Service Level Plus
Mon-Fri 8 am -7 pm and
Sat 8 am - 5 pm
within 10 hours
Service Level Advanced
Mon-Fri 6 am -10 pm and
Sat 6 am - 10 pm
within 8 hours
Compensation on failure to meet the promised rectification time.

text: # We are ready for your enquiry about the Digital Health Assessment.
## **I am interested in
the Digital Health Assessment**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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*
##### Internet of Things
# IoT data – digital gold
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The IoT makes it possible for any company to mine and analyse the “digital gold” that is data in the modern age and turn it into something profitable. This takes expertise, the right technologies and trusted partners.
Text: Felix Raymann, Image: Unsplash, 03\. September 2020
The Internet of Things is about more than just connecting sensors and devices to the internet. IoT has already evolved into a complex field involving various factors such as technology, information, business models and security. It also demands a greater degree of specialised expertise in the areas of device management, access technologies, IT integration and data analysis.
In other words, instead of individual “things”, entire systems are interconnected, requiring very different solutions depending on the application. “In the past, for example, IoT applications usually just sent sensor measurements to the operator’s data centre through a linear process; now the processes are more complex. Now, manufacturers, logistics companies, service providers, users, etc. can use the same data collected by one of these devices but for different purposes,” says Julian Dömer, Head of IoT at Swisscom.
Historic data, publicly available data and data from other networked “things” can be aggregated as well. Consequently, IoT projects require expertise in many different areas, such as connectivity, cloud management, IT security and data analysis. And the spectrum of applications is broadening all the time. Local IoT applications with on-site data processing are one scenario, as are global networks that take into account roaming management and the compliance requirements of various countries.
### IoT presents challenges for companies of all sizes
Of course, very few companies are capable of taking on complex IoT projects like these on their own. The essential thing is to work with partners who know exactly what they are doing and who are well integrated into a solid IoT ecosystem. This particularly applies to companies entering uncharted waters with new IoT projects or that want to transform their existing basic IoT system into something profitable. In the future, IoT will play a bigger role in all other spheres of work and life. And it won’t just generate significant added value for big high-tech corporations but for many SMEs and start-ups as well. In addition to the networking of things, device management and data collection, the main focus of IoT value creation is analysis of data. The Internet of Things is only a means to an end – to collect data. The goal of IoT projects is to generate insights from the data that has been collected. When does a machine need to be serviced? How long has a device been in use? This can help identify new usage scenarios.
### One ecosystem for comprehensive IoT solutions

text: ### One ecosystem for comprehensive IoT solutions
IoT is the basis for more sophisticated business models and the possibilities are practically limitless. The development of IoT technologies has taken many different paths and occurs in very short cycles. “Customers possess the business knowledge for applications, which usually evolves over decades. IoT providers have the technology expertise. The collaboration between the two is a win-win situation for IoT technology providers, the operators and the company developing the application,” says Julian Dömer. “So it’s better to focus on your core business and rely on partners in other areas. Swisscom is able to develop and operate IoT projects of all sizes and complexities, and present them as platform system solutions – all from a single source. Add competent partners who are familiar with the field and possess the specialised expertise and you have a well-rounded portfolio.”
Security plays a key role as well. “At this level of complexity, you always need to know who has access to what data and when,” says Dömer. Devices and data have different protection requirements depending on the IoT application. “If IoT devices are connected via public networks, they are much more vulnerable than if they are in private or secured networks. We use secure networks for around 80 percent of our B2B projects,” says Dömer. Personal and business-relevant data requires more protection than anonymous data. The hardware has to be physically safeguarded as well. It takes trustworthy partners to ensure security at the device, network and data level. “Our IoT customers benefit from Swisscom’s vast international ecosystem in Switzerland and globally.”
### IoT requires a cultural transformation
IoT applications are not isolated solutions; they are complex systems that have to be monitored at all times. Most IoT projects not only involve several companies but also different departments within a company, and it is essential that they all cooperate and see eye-to-eye. “If an IoT project is to succeed, the entire company – and, above all, the company’s management – has to support it 100 percent,” says Roger Kaspar, Head of Sales IoT.
The complexity of the projects can be daunting. “When the goal is to streamline existing processes by using IoT, any initial resistance is easier to overcome. The benefit is more concrete, and the budget for the project gets approved with no major hurdles.” But when the goal is to sell an innovation or completely new business idea within the company, there tends to be more initial resistance, as Roger Kaspar explains. “The benefit for many stakeholders is still very vague at this point, and there is often no immediate or obvious return on investments. That means there is a lot of scepticism.”

text: Companies that previously succeeded in managing all their developments themselves have to change the way they think. For IoT projects, they will have to rely on the highly specialised expertise of partners. They have to build trust in these partners, which amounts to a shift in the culture. Technical obstacles to deploying IoT profitably can be dealt with by partners in the IoT ecosystem. But greater openness, cultural transformation – only the companies themselves can make that happen.
Free PDF →
Whitepaper
The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
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Free PDF →
Whitepaper
The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
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More on the topic:
Monitoring modern technologies
#### A successful cooperation between two disparate partners
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Monitoring modern technologies
#### A successful cooperation between two disparate partners
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Prof. Dirk Helbing on the handling of data
#### “Data must be handled responsibly”
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Prof. Dirk Helbing on the handling of data
#### “Data must be handled responsibly”
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#  Check the Internet speed at your location
Enter your address and check the surfing speeds where you are.
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###  Packages
State-of-the-art landline telephony, fast Internet and service in a business package.
View offers
###  Fibre optics
Your company's connection to the network of the future.
Go to the offers
* * *
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text: Being against each other has never worked. Collaboration is key. For less Röstigraben and more West × East. The rappers Badnaiy × Gigi show what this results in in their collaboration.
West × East(opens in new tab)

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* #### Additional option
## Remote Access Service
With Remote Access Service, you can access your company network (VPN) via an encrypted connection while you’re on the move or from your home office.
__Request a call
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#### Call our Hotline
Talk to our support staff
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Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
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* #### Just right for your business
## The flexible corporate network
Business Network Solutions offers you a secure, modern and flexible network solution that can you can continuously adapt to the specific needs of your SME.
__Request a call
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#### Call our Hotline
Talk to our support staff
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0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
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# Corporate network & remote access: functions & options
#### Collaborate across company sites
Link company sites easily via VPN to access shared data, programs and printers.
* * *
#### Protect company data
All network data are saved on Swisscom servers in Switzerland. You can additionally protect your network with a managed firewall.
* * *
#### Work on the move or at home
Securely access the corporate network when you are out of the office via an encrypted connection (Remote Access Service).
* * *
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## Your benefits with a corporate network and remote access
* * *

text: #### Collaborate across company sites
Link company sites easily via VPN to access shared data, programs and printers.
* * *
#### Protect company data
All network data are saved on Swisscom servers in Switzerland. You can additionally protect your network with a managed firewall.
* * *
#### Work on the move or at home
Securely access the corporate network when you are out of the office via an encrypted connection (Remote Access Service).
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## Your benefits with a corporate network and remote access
* * *
#### Thank to VPN, your data bypasses the public Internet
Enhanced data security as access to the corporate network from all locations is separate from the public Internet. Your data never leaves the corporate network. Swisscom cloud services can be integrated into the corporate network.
* * *
#### Double security
The network can be protected by a managed firewall. Access is also protected by two-factor authentication (password + SMS/Mobile ID).
* * *
#### Availability of business-critical applications
Business-critical, IP-based applications (e.g. cloud services, IP telephony) are prioritised in the network over other applications.
* * *
#### VPN and offices networking
Benefits of a Swisscom network solution: offices networking with VPN and access from anywhere to your data via the remote access service. This enables your employees to access central data (e.g. servers) when working from home or on the move (e.g. reps in the field). Access is particularly secure thanks to the latest authentication standards. Contact us for no-obligation advice on VPN and offices networking for your business.
* * *
* * *
## Available services
* * *
### Basic package
* * *
#### Business Network Solutions
Professional flexible VPN corporate network
(site networking) Access to shared network drives, programs and printers.
From CHF/mth per site
CHF60.00*
* The basic package costs only CHF 30 per month for one site. A Swisscom Business Internet Services connection (XS – L) is a prerequisite.
### Additional options
* * *
#### Remote Access Service
Encrypted external access (VPN) to the network for your employees
From CHF/mth
CHF35.00
#### Fixe IP Adressen
For the provision of services that have to be accessed externally.
From CHF/mth
CHF10.00
* * *
#### Managed Firewall
The port-based firewall protects from dangers and lets you set up special security settings.
From CHF/mth per site
CHF10.00
#### Managed LAN
Get LAN and WLAN management (e.g. user group management) via the service model.
From CHF/mth per site
CHF25.00
### Requirements
* * *
#### Internet
Business Internet Services lets you choose between 4 product versions with down/upload speeds of 10 Mbit/s - 1 Gbit/s and various service levels.
From CHF/mth per site
CHF90.00
* * *
Display details
* * *
* * *
## Basic package
Business Network Solutions complement your Internet access with a secure and flexible network environment
* * *
#### Business Network Solutions
●
|
Run a secure corporate network (VPN) to connect several sites
---|---
●
|
All sites then have access to the same data, programs (e.g. CRM/ERP) and printers
●
|
Change settings at the push of a button and adapt network services simply via the cockpit
●
|
Fully supported corporate network. Operated and maintained by Swisscom
●
|
Add the following modules
From CHF/mth per site
CHF60.00*

text: * * *
#### Business Network Solutions
●
|
Run a secure corporate network (VPN) to connect several sites
---|---
●
|
All sites then have access to the same data, programs (e.g. CRM/ERP) and printers
●
|
Change settings at the push of a button and adapt network services simply via the cockpit
●
|
Fully supported corporate network. Operated and maintained by Swisscom
●
|
Add the following modules
From CHF/mth per site
CHF60.00*
* The basic package costs only CHF 30 per month for one site. A Swisscom Business Internet Services connection (XS – L) is a prerequisite.
* * *
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
* * *
> Business Network Solutions Factsheet
* * *
### Additional options
* * *
#### Remote Access Service
●
|
Encrypted access (VPN) to programs, data and printers in the VPN network from home or on the move
---|---
From CHF/mth
CHF35.00
#### Fixed IP addresses
●
|
To provide Internet services, such as online shops, web or mail servers, that employees have to access externally (e.g. when working from home)
---|---
|
From CHF/mth
CHF10.00
* * *
* * *
#### Managed Firewall
●
|
The port-based firewall protects from dangers and lets you set up special security settings
---|---
From CHF/mth per site
CHF10.00
## Requirements
* * *
#### High-performance Internet
●
|
4 product versions with 10 Mbit/s – 1 Gbit/s download/upload
---|---
●
|
Security options with various service levels
Business Network Solutions is also available with Business Internet Services XS.
* * *
* * *
L
#### 1 Gbit/s
max. down/upload
#### Fail-safe guarantee
Via the mobile data network in the event of a network fault
#### Service Level Advanced
Best support times
max. 8h fault
rectification time
Mon - Fri 6 am - 10 pm
Sat 6 am - 10 pm Guaranteed fault rectification within 8 hours. Compensation in case of non-adherence to the promised rectification time.
From CHF/mth per connection
CHF300.–
M
#### 300 Mbit/s
max. down/upload
#### Fail-safe guarantee
Via the mobile data network in the event of a network fault
#### Service Level Plus
Extended support times  Mon - Fri 8 am - 7 pm
Sat 8 am - 5 pm
From CHF/mth per connection
CHF125.–
S
#### 100 Mbit/s
max. down/upload
#### -

text: From CHF/mth per connection
CHF300.–
M
#### 300 Mbit/s
max. down/upload
#### Fail-safe guarantee
Via the mobile data network in the event of a network fault
#### Service Level Plus
Extended support times  Mon - Fri 8 am - 7 pm
Sat 8 am - 5 pm
From CHF/mth per connection
CHF125.–
S
#### 100 Mbit/s
max. down/upload
#### -
#### Service Level Standard
Standard support times 24/7 availability,
Standard support times
Mon - Fri 8 am - 5 pm
From CHF/mth per connection
CHF90.–
* * *
* * *
* * *
## «Response times are now shorter, so customers can enjoy their winter holidays with good customer service.»
* * *
Gian Marco Menzli. Menzli Sport, uses Business Network Solutions, the flexible corporate network.
More
* * *
COMMUNITY →
#### Any questions?
Haven't found the answers you were looking for?
Our Community is well informed and is sure to be able to assist you.
Ask the community
More than 10,000 active users
* * *
* * *
## Advice without obligation from our IT experts.
Contact me now
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
__Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
Contact us in writing
__Go to form
You can also inform us of your issue in writing at any time.

text: #  Swisscom Academy: Smartphone &Tablet
Learn from the pros: ask questions about smartphones and the digital world
Do you have questions about using your smartphone? Do you have difficulties operating your phone or understanding the possibilities of the digital world better? Are you looking for useful tips to make your everyday life easier? Our trainers are ready to answer your questions and guide you through practical exercises. Let our professionals inspire you!
##  Target group
You own an Apple or Android smartphone/tablet and have basic knowledge of its usage (Basic and Advanced functions). You would like to deepen what you have learned, share with others and have individual user questions answered.
Note: For smartphone and tablet configuration and set-up, contact our Swisscom My Service experts (swisscom.ch/myservice)
##  Bring with you
Bring your fully charged tablet with you to the course. You also need an Apple-ID (iPad) or Google-Konto (Android) and your e-mail address plus password.
__ 2 Hours
Costs in CHF
30.–

text: reachable unobtainable OSR (on special request)
* * *
|
### International Freecall
|
### Local International Freecall
---|---|---
#### Country
|
#### Fixnet Access
|
#### Mobile Access
|
#### Fixnet Access
|
#### Mobile Access
Argentina |  |  |  |
Australia |  |  |  |
Austria |  |  |  |
Belarus |  |  |  |
Belgium |  |  |  |
Brazil |  |  |  |
Canada |  |  |  |
Chille |  |  |  |
China |  |  |  |
Coloumbia |  |  |  |
Croatia |  |  |  |
Cyprus |  |  |  |
Czeach Republic |  |  |  |
Denmark |  |  |  |
Egypt |  |  |  |
Equador |  |  |  |
Estonia |  |  | OSR | OSR
Finland |  |  |  |
France |  |  |  |
Germany |  |  |  |
Greece |  |  |  |
Guatemaia |  |  |  |
Hong Kong |  |  |  |
Hungary |  |  |  |
Iceland | OSR
|  | OSR |
India |  |  |  |
Indonesia |  |  |  |
Ireland |  |  |  |
Israel |  |  |  |
Italy |  |  |  |
Japan |  |  |  |
Korea South |  |  |  |
Kyrgyzstan |  |  |  |
Latvia |  |  |  |
Lithuania |  |  |  |
Luxembourg |  |  |  |
Malaysia |  |  |  |
Malta |  |  |  |
Mexico |  |  |  |
Monaco |  |  |  |
Netherlands |  |  |  |
New Zealand |  |  |  |
Norway |  |  |  |
Panama
|  |  |  |
Philippines |  |  |  |
Poland |  |  |  |
Portugal
|  |  |  |
Puerto Rico |  |  |  |
Romania |  |  |  |
Russia |  |  |  |
Singapore |  |  |  |
Slovenia |  |  |  |
South Africa |  |  |  |
Spain |  |  |  |
Sweden |  |  |  |
Switzerland |  |  |  |
Taiwan |  |  |  |
Thailand
|  |  |  |
UK |  |  |  |
United Arab Emirates |  |  |  |
Ukraine |  |  |  |
Uruguay |  |  |  |
USA |  |  |  |
Uzbekistan |  |  |  |
Venezuela |  |  |  |
* * *
**No responsibility is taken for the correctness of the available information.**
Cultivable either UIFN or ITFS (not both for one Country).

text: # We are ready for your enquiry about eAlarm crisis.
## **I am interested in
eAlarm crisis**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: inOne KMU mobile go
####  Just 50.—/month for six months
then 80.—/month
Go to offer
#  Mobile working - here you will find what you need
Whether you need the right subscription for your mobile, the latest smartphones and tablets, attractive additional services and options or practical tips for using your mobile abroad, we can provide you with everything you need for mobile working.
##  Mobile subscription
Here you can find an overview of all mobile phone subscriptions.
Find out more
##  Smartphones & tablets
Discover our current range of smartphones and tablets.
Find out more
##  Smartwatches & cameras
Smartwatches, hotspots, cameras: your digital enjoyment sorted.
Find out more
##  Accesories
For cases, screen protectors or battery chargers: This is where you’ll find the right accessories for your smartphone or tablet.
Find out more
##  Additional services & options
With our additional services & options, you can get even more from your mobile or tablet.
Find out more
##  Communicating abroad
Thanks to attractive international tariffs, you can enjoy unlimited mobile surfing and phone calls worldwide.
Find out more
###  Switch to Swisscom
Switch to a Mobile subscription from Swisscom now.
Find out more
###  Renew contract
Renew your contract now and benefit from our loyalty offer.
Find out more
##  Swiss SMEs choose Swisscom.
You enjoy outstanding quality, reliability, comprehensive products,
advanced technology and excellent service with Swisscom.
##  SME benefit
You enjoy 15% discount on your mobile subscriptions with the inOne SME benefit.
__ Find out more
##  Network
Long-time top scorer: the Swisscom mobile network.
__ Find out more
##  Worldwide roaming
SMS and up to 1 GB data now included in more than 190 countries worldwide.
__ Find out more
##  Service
Our promise: best service for all Swiss SMEs. 7×24 h.
__ Find out more
#### Offer conditions
If you take out a new subscription, inOne SME mobile go costs CHF 50/month for the first six months (then CHF 80/month), including SME advantage CHF 38/month (then CHF 68/month), and inOne SME mobile premium costs CHF 170/month (then CHF 200/month), including SME advantage CHF 140/month (then CHF 170/month). Minimum contract period 24 months. Activation charge 59.90.-. Cannot be combined with subscription promotions. inOne SME mobile go is valid for normal personal use. Calls from Switzerland to other countries, from the EU to third countries and calls/SMS to business, premium rate and short numbers are subject to a charge.
##  Show your IT more love
##  Any questions? We will be happy to help.
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

text: ### Details for blue TV M subscription
#### Available channels
290+ TV channelsThe reception of HD channels depends on the customer's connection speed.
---
300+ Radio stationsThe free vTuner app gives you access to more than 25,000 Internet radio channels.
#### Replay
7 daysWatch programmes up to seven days after broadcast.
---
Pause, fast-forward/rewindYou can pause, fast-forward and rewind Replay programmes any time. If you fast-forward during the commercial breaks, short commercials will be shown that cannot be skipped.
#### Recording
250 hours simultaneous programme recording, of which 50 hours can be archived
---
7 days recording past programmesRecord programmes up to seven days after broadcast
2 years storage Non-archived recordings are automatically moved to the recycle bin after 2 years, where they can be restored for 30 days and thus archived.
#### Live Pause
Pause live programmes and continue watching later.
#### blue Play
Video library with exclusive premium series, Swiss films, children's programmes and international TV content from well-known media libraries.
#### Films on demand
Over 4,000 top films from 3.50/filmHD films from 4.50/film, UHD films from 6.50/film. 48-hour rental, with Dolby Digital 5.1.
#### Picture quality
UHD (Ultra High Definition): Swisscom Box 21Crystal-clear picture with razor-sharp details thanks to 4 times more pixels than Full HD
Requirement for UHD reception:Internet speed of at least 40 Mbit/s and a UHD-ready television set.
---
HDR (High Dynamic Range): Swisscom Box 21 & Apple TV 4KEven greater picture vibrance thanks to heightened contrast and colour intensity
Frame rate: Up to 50 frames/secEven smooth motions and image transition thanks to more frames per second
#### TV on laptop, tablet and smartphone
With the blue TV app, you can also enjoy your Swisscom blue TV on your tablets, PCs or mobiles.
290+ TV channelsCrystal-clear picture with razor-sharp details.
---
7 days replayWatch programmes up to seven days after broadcast.
250 hours recordingProgram and play recordings and series recordings.
Recordings abroadRecordings can be viewed abroad over a WLAN connection.
Over 4,000 top films on demand from 3.50/filmOn PC/laptop: for 48-hour lease term. HD and Dolby Digital unavailable.
Remote control (app)Your smartphone or tablet become a remote control.
Data costs included (app)Customers without a NATEL® subscription pay additional data transmission costs for reception over the mobile network or third-party providers. There may be data roaming costs for customers with a NATEL® subscription who watch recordings abroad.
Free of advertsNo adverts when you change channel.
#### Operation
Easy-to-use remote control with the Swisscom Box 21Just a few buttons, Swiss design, no requirement for line of vision to TV-Box (Bluetooth).
---
Personal recommendationsProgramme tips based on your preferences and our editor's tips.
TV-GuideClever TV Guide with tips, fast filter functions and magazine layout.
< 1 Sec channel change with the Swisscom Box 21Ultra fast channel surfing.
Individual channel sequenceSet up your personal channel sequence for every user (max. 5).

text: #### Operation
Easy-to-use remote control with the Swisscom Box 21Just a few buttons, Swiss design, no requirement for line of vision to TV-Box (Bluetooth).
---
Personal recommendationsProgramme tips based on your preferences and our editor's tips.
TV-GuideClever TV Guide with tips, fast filter functions and magazine layout.
< 1 Sec channel change with the Swisscom Box 21Ultra fast channel surfing.
Individual channel sequenceSet up your personal channel sequence for every user (max. 5).
< 5 Sec start-up timeThe TV-Box is fully operational in just a few moments.
#### Security
Protection of minors Simply set age limits for movies and channels.
---
Cost controlYou have the option to set limits for paid content.
Data protectionYour recordings are securely hosted in a Swisscom data center in Switzerland.
### Options & additional features for blue TV M
It's easy to add options to your Swisscom blue TV.
#### Replay Comfort
Enjoy Replay without the advertising. Skip ad breaks on the most popular Swiss TV channels at the touch of a button – both during the 7-day Replay window and within your recordings.
* Skip entire ad breaks on more than 80 channels
* No more ads with Replay
* No more fast-forwarding
Price per month
6.90
#### Multiroom: blue TV on additional TVs
Watch blue TV on up to five TVs at the same time. With the Swisscom Box 21 or Apple TV 4K on all TV devices for the best blue TV experience. Or on smart TVs via the blue TV app.
**Multiroom Max Option:** 9.90/mth for up to 4 additional TVs
#### Language packages
Language package Español+ for 15.-/mth.The 4 best Latin American entertainment channels with telenovelas, feature films, documentaries, talk shows and sport.
---
Language package Português+ for 5.-/mth.Well-known Portuguese channel SIC Internacional.
Language package Português XL for 10.-/mth.News, documentaries, shows, series, telenovelas, sitcoms - the best television in Portugal.
Language package Pink Plus for 25.-/mth.The package with the attractive Serbian broadcasters of TV Pink.
Language package Albanica+ for 19.-/mth.KTV, RTV21 Sat and Klan Kosova: news, feature films, series and children's programmes .
Language package Bosna+ for 13.-/mth.Hayat Plus + Hayat Folk: news, documentaries, sport + music.
Language package Russia+ for 25.-/mth.News, feature films, series and children's programmes
Language package Star India+ for 20.-/mth.The top three Indian star channels: bollywood films, game shows
#### Sport packages
blue Sport annual subscription for 34.90/mth.For football highlights all year round: UEFA Champions League, Credit Suisse Super League, UEFA Europa League, Serie A, LaLiga Santander and many more.
Minimum contractual term: 12 months; Termination notice: 1 month
---
blue Sport monthly subscription for 49.90/mth.UEFA Champions League, Credit Suisse Super League, UEFA Europa League, Serie A, LaLiga Santander and many more.
For more flexibility: No minimum contract period; Termination notice: 1 month
#### Entertainment packages
blue Max for 19.90/mth.
---
blue Premium (DE) for 19.90/mth.
Paramount+ annual subscription for 10.–/mth.
Paramount+ monthly subscription for 12.–/mth.

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Success Story Banque du Léman
# «It was crucial to find partners who enabled us to harmonise with the Swiss banking market.»
Philippe Brunier
Chief Operating Officer
About the solution used
About the solution used
### Overview:
Banque du Léman was founded in 2014 and is a subsidiary of the Caisse d'Epargne Rhône Alpes group. It aims is to provide a link between the banking activities of Switzerland and France. Thanks to solutions provided by Swisscom and Finnova, the bank can provide a reliable, high-quality service to its customers.
### Find out more about the three projects undertaken to boost the bank’s competitiveness.
### The challenge
When Banque du Léman was set up in 2014, it needed providers capable of providing the broad range of functionality expected from a bank. It was important that the bank’s infrastructure made it a digital business. And it wanted to become part of an existing platform rather than to build one of its own.
For a successful outsourcing relationship, the business and the service provider must be on the same wavelength and pursue the chosen path together. Costs are another significant issue. And finally, the technology factor: ensuring the host has a future-oriented approach.
### The solution
The Banque du Léman was looking for an experienced host with the procedures and ability to manage crisis situations: it found the ideal IT partner in Swisscom. It was also important for the company to have access to support in French, as well as to experts in the banking sector and in IT.
«When it came to IT, it was crucial that our services were provided by the industry leader.»
#### \- Philippe Brunier, Chief Operating Officer at Banque du Léman
The changes were very well received: the ability to restructure and adapt is one of the strengths of the Banque du Léman’s agile teams. The employees were actively involved in bringing about the changes thanks to the responsibilities entrusted to them.
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### The challenge
Following a detailed analysis of the Banque du Léman’s existing needs and resources, we were able to put forward a solution to meet the company’s ambitious requirements. Our experts worked tirelessly to ensure that the bank’s development would set it apart from the rest of the market. The bank chose to opt for a fully anonymous solution for onboarding new customers. Swisscom and Finnova were therefore tasked with developing a solution to meet customer needs.
### The solution
The skilful and committed Swisscom team in charge of the project harnessed their substantial experience in the banking sector and developed an efficient, reliable Core Banking system for the Banque du Léman. The journey to digital excellence and the growing competitive pressure encouraged the Banque du Léman to approach Swisscom to find a forward-looking solution.

text: ### The solution
The skilful and committed Swisscom team in charge of the project harnessed their substantial experience in the banking sector and developed an efficient, reliable Core Banking system for the Banque du Léman. The journey to digital excellence and the growing competitive pressure encouraged the Banque du Léman to approach Swisscom to find a forward-looking solution.
The Finnova platform proved to be the wisest choice, as it enables the bank to maximise its profitability throughout the value creation chain. By adopting this new process, the Banque du Léman can now guarantee the consistent storage and management of customer data. The Finnova solution also enables the bank to communicate with its customers across all its channels. In addition, it allows the most common transactions to be processed in a secure database. Philippe Brunier, Chief Operating Officer at Banque du Léman, is delighted by the support received from Swisscom throughout the project. The partnership was clearly a successful one, with the migrations completed on schedule and within the original budget.
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### The challenge
«These days, banking is hugely reliant on technology.»
#### \- Philippe Brunier, Chief Operating Officer at Banque du Léman
Rather than focusing on deploying technology, the bank’s objective was to meet its customers’ banking needs, putting them at the heart of the process.
### The solution
With Swisscom’s CLM Suite, the Banque du Léman has given its customers complete autonomy, allowing them to manage all of their banking relationships. This starts with a straightforward, fully digital process for opening a new account, simplified by the digital signature. Customers enjoy a unique, personalised experience with 24/7 access to their bank.
This tool has allowed the bank to manage the entire customer life cycle much more efficiently. Many processes are now automated, centralised and simplified, which also reduces the error rate. The high degree of compatibility and availability of integration plug-ins (APIs) for the majority of banking applications (core banking), limited the workload involved in the integration process, particularly with the Finnova ecosystem.
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### Banque du Léman SA
* Industry: banking
* Headquarters: Geneva
* Employees: approximately 45
### The project with Swisscom
* Streamlining processes to increase volumes and reduce IT costs
* Meet customer needs and improve their experience
* Positioning as a digital bank
.
### The Banque du Léman uses
these Swisscom products successfully
Setup IT
Discover our full range of outsourcing services.
To product
Core Banking
Outsource your business processes and devote your time to your customers.
To product
Client Lifecycle Management (CLM)
Self-service or in-branch hybrid client onboarding.
To product
### Benefits for the Banque du Léman
* * *
Understanding
IT partners who understand the banking environment.
Achievement of objectives
Migration completed in line with the timescale and budget defined.
Satisfaction
Increase in customer satisfaction.
* * *
* Back to solution implemented
* * *

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Louis Leon Müller
* Our authors
* Our authors
# Louis Leon Müller
## Cloud Architect
Swisscom AG
__E-Mail
## More articles by Louis Leon
Cloud Services
Start Small, Think Big with Azure Analytics
Louis Leon Müller
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

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Free start-up bonus for up to 6 months
For new start-up customers in their first year of business: flexibly combine Internet, telephony, TV and mobile free for 3 to 6 months.
* * *
* * *
* * *
# Products and subscriptions for founder
### Whether it be communication solutions, IT from the cloud or security solutions, find the product that’s perfect for your needs. Benefit from our solution-focused start-up offers, individual start-up consulting and receive the attractive discount for company founders.
Use it for free for 6 months*
inOne SME office
Internet, service, telephony and TV
* Ideal package for founders with up to five employees
* Flexible combination depending on requirements
* On request with MyService Business, the personal IT workplace support
More about
Use it for free for 6 months*
All together: inOne SME
Internet, service, telephony, TV and mobile
* The complete package for founders with up to five employees
* 15% SME discount on all inOne SME mobile subscriptions in the company
More about
Use it for free for 6 months*
Smart Business Connect
Internet, service, telephony, TV and network solution
* Complete package for founders with their own business and more than five employees
* Optional: App for using the fixed network number, networking multiple locations or telephony via Microsoft Teams
More about
Use it for free for 6 months*
Smart ICT
Internet, telephony and IT
* Complete IT outsourcing solution incl. telephony from Smart Business Connect
* Operation of your IT infrastructure from the Swisscom Cloud
* Hardware available on a rental basis (laptops etc.)
More about
Use it for free for 6 months*
inOne SME mobile
Mobile subscriptions
* Whether it be unlimited, fast or not much, calling or surfing at home or abroad, we have the right subscription for you.
More about
Use it for free for 6 months*
All together: inOne SME
Internet, service, telephony, TV and mobile
* The complete package for founders with up to five employees
* 15% SME discount on all inOne SME mobile subscriptions in the company
More about
Use it for free for 6 month*
Business Internet Services
Internet-only subscriptions
* For those who need high performance Internet with services.
More about
Use it for free for 6 months*
inOne PME office
Internet, service, telephony and TV
* Ideal package for founders with up to five employees
* Flexible combination depending on requirements
* On request with MyService Business, the personal IT workplace support
More about
Use it for free for 6 months*
Smart Business Connect
Internet, service, telephony, TV and network solution
* Complete package for founders with their own business and more than five employees
* Optional: App for using the fixed network number, networking multiple locations or telephony via Microsoft Teams
More about
Microsoft 365
* Modern working with Teams
* All important Office applications in a single package
* Get constant access to all documents from your office at home or on the road
* Supported installation, data migration on request and application support from Swisscom. Everything on one Swisscom invoice.
More about
Webinar →
Workshop

text: * Optional: App for using the fixed network number, networking multiple locations or telephony via Microsoft Teams
More about
Microsoft 365
* Modern working with Teams
* All important Office applications in a single package
* Get constant access to all documents from your office at home or on the road
* Supported installation, data migration on request and application support from Swisscom. Everything on one Swisscom invoice.
More about
Webinar →
Workshop
Working with Microsoft Teams for SMEs
Find out in an online session how to work with Microsoft Teams in the office and at when working from home.
More about
Managed Security
Professional network protection
* A high-performance firewall with web filter and antivirus (optional) protects your company network from cyber threats.
* The firewall is virtualised in the Swisscom Cloud
* No matter how your company develops: Managed Security adapts as you scale (users, locations or bandwidth)
More about
Managed Backup
Secure backup of your data
* Daily automatic backup of your data, servers and mailboxes by Swisscom
* Backup of the Swisscom Cloud in Swiss data centres
* Fast recovery of lost or deleted data by Swisscom
More about
Aivie
CRM & Marketing Automation
* Generate leads from the website and nurture them with newsletters and marketing funnels - fully automatic.
* Manage contacts centrally in the included CRM with segments and lead scoring.
* With Aivie, you can track the entire customer journey. You will always know at which step they are. Aivie can be integrated with your systems.
More about
curaMED for doctor’s practices
* The practice information system for founders of medical practices of any size who are looking for modern way to manage their practice
* Avoid tedious installation and updates with web-based software
* Comprehensive medical information system that can be flexibly configured according to your needs: electronic medical history, practice diary and resource planning, patient registration and much more.
More about
daura – the digital share register
* Make it easier to maintain your share register and ensure that it is complete and up-to-date at all times.
* Raise capital quickly and cheaply almost at the touch of a button with a digital capital increase.
* Offer investors access to investment opportunities in Swiss SMEs.
More about
## Your advantages with a Swisscom subscription
* Joint needs analysis
* Consultation on the entire Swisscom product range
* Welcome gift
* Ordering and commissioning of products
* Aftercare
A Start-Up expert will contact you immediately.
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text: Administrative questions: Mo-Sa 07:00-20:00
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Our staff will of course also be happy to help you in person.
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#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
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Talk to our support staff
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Let one of our experts advise you without obligation.
Consultation
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* * *
We will contact you within the next 48 hours.
##
Your welcome gift
Memorable phone number
for mobile and fixed network
Make it easy for your customers and partners to remember your number.
Get memorable phone numbers for your mobile and fixed network connection worth CHF 200.00 each.
Assumption of installation
costs worth up to CHF 249.00
Leave the on-site installation of your internet solution to the professionals.
We will assume up to CHF 249.00 of your installation costs. If the installation is carried out by a Swisscom partner, we will contribute CHF 249.00 to the costs.
* * *
* * *
Wi-Fi router
worth up to CHF 299.00
Have your workplace fitted out with a reliable Internet connection.
You will receive a Wi-Fi router worth up to CHF 299.00 incl. connection costs for free.
* * *
* * *
You can benefit from the free, easy-to-remember telephone number, the assumption of installation costs and the free WLAN router if your company was founded (entry in the commercial register) no more than one year ago.
* * *
## More about this topic
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#### Achieving start-up success together.
Take advantage of our Community’s experience and make your start-up a success. Discuss digital topics with other customers and the experts.
Discover the Community
More than 10,000 active users
* * *
Institute for Young Enterprises (IFJ)
Start your own company easily and free of charge:
Advice, courses, events and tools included.
> ifj.ch/gruenden
STARTUPS.CH
Set up your own business online in an
uncomplicated and cost-effective way.
> startups.ch
*In the first year from the company’s initial entry in the register of companies, it will receive six months without any subscription charge for every new inOne SME office, Smart Business Connect, inOne SME mobile, Swiss SME Mobile and Smart ICT contract. Minimum subscription period: 24 months for all inOne SME and Swiss SME products, 36 months for Smart Business Connect and Smart ICT. The offer is valid until 31.12.2023 and cannot be combined with other promotions.

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# Today, we do network settings conveniently on the SDN dashboard.
Marc Funcek
Head of ICT
Halter AG
Facts & Figures
September 2019
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Company Facts:
Headquarters: Zurich
Locations: 6 locations in Switzerland
Sector: Construction and property
Employees: approx. 280
* * *
* * *
Communication solution supports processes
A network that adapts to current needs at the push of a button? The real estate developer Halter AG knew that such a thing existed. And found a strong solution together with Swisscom and Cisco. As a software-defined network, Cisco ACI enables maximum flexibility and automation.
Challenge
Halter AG has six locations in Switzerland. In addition, the company operates its temporary offices at an average of around 20 large construction sites. The development and implementation of construction and property projects involve a considerable data volume. To exchange this data securely, Halter requires a high-performance network.
Solution
Cisco ACI is a next-generation software-defined network. Instead of the owner IT team having to manually configured hardware, the entire network is centrally controlled and managed via a dashboard. This enables far-reaching increases in efficiency. Swisscom designed and implemented the solution in collaboration with Halter and provides support.
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This product is used by Halter
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More on this topic
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#### Do you have a balanced cloud strategy?
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#### Do you have a balanced cloud strategy?
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#### How providers and user companies protect the cloud
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#### How providers and user companies protect the cloud
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We look forward to your shares, likes and comments on social media
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text: ## Cloud Sourcing
#  IT outsourcing to the cloud creates space for innovation
Go to offer
Cloud sourcing with Swisscom gives you the space and time to drive innovation forward. At the same time, you gain the assurance that your IT infrastructure is operated in high-performance, cost-efficient data centres run by Swisscom.
You can thus counter rising cost pressure, bring the latest IT expertise in-house and create transparency and security.
###  Needs-based outsourcing
You decide which part of your infrastructure you want to migrate to the cloud and we ensure the seamless integration into your environment. Using our hosting services frees up your IT staff and gives you the space to further develop your services and make yourself stand out in the market. You capitalise on potential cost savings and achieve greater flexibility
###  Expertise and speed
As an experienced partner, Swisscom offers reliable IT infrastructure and qualified specialists who are always up to date. Our market-tested methods and processes support you as incubators for innovation, restructuring and change management – from the pilot phase through testing and operation to continuous development. The managed infrastructure helps you to achieve more flexibility, greater capacity for innovation and faster project implementation.
##  Why opt for Managed Cloud Sourcing with Swisscom?
_​_
### Established service
Rely on a comprehensive and established cloud offering that is continually being updated and optimised.
_​_
### Maximum security
We can, if required, store data exclusively in Swiss data centres with jurisdiction in Switzerland – for maximum security.
_​_
### Tailored solution
We continually tailor our services to your specific needs, so you receive the best solution for you.
##  Swisscom Cloud Sourcing Services
##  Managed Outsourcing Services
Use scalable and secure hybrid sourcing for particularly dynamic business areas.
Find out more
##  IT Service Management
Create transparency, optimise your IT processes and ensure better performance.
Find out more
##  IT Outsourcing
Free up your IT staff and create scope to develop your business further.
Find out more
##  Fakten zur Cloud-Nutzung in der Schweiz
More than 70% of Swiss companies have adopted a hybrid business model. Demand for complete service packages is increasing.
Exponentially increasing complexity is the main driver for companies in German-speaking countries to use managed services for Private/Hybrid Clouds.
Source: ISG
Drawing on its many years of experience in hosting, Swisscom is a leader in this segment. It combines innovation with its expertise in platforms and tools to guarantee the services of its own highly certified data centres.
Source: ISG
1.   2.   3.
__ Previous __Next
##  How our Cloud Sourcing service can support you
#### Managed Outsourcing Services
_​_
##### Customer requirement
The St. Galler Kantonalbank was looking to improve its customer centricity. The aim was to outsource some of its IT environment, creating scope to focus on digitising customer processes.
##### How Swisscom supports you

text: Source: ISG
1.   2.   3.
__ Previous __Next
##  How our Cloud Sourcing service can support you
#### Managed Outsourcing Services
_​_
##### Customer requirement
The St. Galler Kantonalbank was looking to improve its customer centricity. The aim was to outsource some of its IT environment, creating scope to focus on digitising customer processes.
##### How Swisscom supports you
Swisscom took over operation of the IT infrastructure for the production and development environment of the Core Banking System as well as the peripheral systems (e.g. storage & backup management), databases and IT service management.
#### IT Outsourcing
_​_
##### Customer requirement
For organisational and business reasons, a leading Swiss real estate company decided to outsource most of its entire IT infrastructure, including the IT department, to a specialised service provider.
##### How Swisscom supports you
Swisscom took over operation of the server infrastructure, including the Citrix platform as well as the basic engineering of the client software. It provided specific software packages and guaranteed operation of the WAN and LAN services as well as licence management.
#### IT Service Management
_​_
##### Customer requirement
In a complex multi-sourcing environment, the IT department has to orchestrate the services of all providers. Regulatory requirements mean it needs visibility of the applications and workplaces at all times.
##### How Swisscom supports you
To ensure controllability in the context of multi-provider management, Swisscom verifies or consolidates your multi-sourcing environment. We provide a service architecture that guarantees consistent quality and takes dependencies and interfaces into account.
__ «We benefit from Swisscom expertise and estimate the savings to be around 20%.»
Erich Schwab, Former Head of Information Systems, PSP Swiss Property
* Find out more
__ «Swisscom is our one-stop shop for a comprehensive range of IT services.»
Peter Kaufmann, Vice President Global IT, Bachem
* Find out more
__ «Focus is placed on the customer experience.»
Martin Stucki, CDO, Loeb AG
* Find out more
1.   2.   3.
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##  Want to find out more?
####  Multi Cloud Management
Find out what you should bear in mind when introducing and operating the Multi Cloud and discover more about the three key elements.
* Go to free download
####  Swiss IT 2020
Read the summary of the digitisation-related challenges facing around 500 Swiss companies.
* Go to free download
##  More time for your core business
Discover additional important success factors from IT outsourcing to the cloud – beyond cost savings and increased efficiency. Read the interview to find out how you can become a data-driven business.
Go to expert interview
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: ## Smart ICT at Balex
#  ««Our ICT has become simpler and is specifically designed for businesses.»
Dr. Jascha Schneider­-Marfels, Partner by Balex AG
###  The story in brief:
Lawyers and notaries prefer to keep their data in-house – or do they? Not the owners of the renowned Balex law firm, who want to enjoy the benefits of digitalisation with the help of Swisscom’s comprehensive Smart ICT solution.
Balex AG’s office in Basel city centre is just a stone’s throw from the Barfüsserplatz. The company also has offices in Binningen and Rheinfelden. In total, around 25 employees, including 15 lawyers and notaries, work to protect their clients’ rights, adopting a holistic approach to every case.
Jascha Schneider-Marfels, a partner at Balex, explains this approach with an example: “An SME owner is always a private individual with their own individual needs. We look at all areas of life and offer global strategies.”
##  About Balex AG
* Prestigious law firm in the city of Basel
* Additional offices in Binningen and Rheinfelden
* Approx. 25 employees, including 15 lawyers and solicitors
##  The Project with Swisscom
* Integrated ICT solution for all locations
* Secure cloud solution that meets modern banking standards
* Digitisation of processes
###  Balex AG successfully uses this product
##  Smart ICT
Your integrated modular IT solution: with Smart ICT’s IT outsourcing, your SME can rely on workstations equipped with the latest technology.
To the offer
###  Comprehensive digitalisation
The five Balex partners also wanted to adopt a global approach to their ICT strategy. They were prompted by the company’s cumbersome telephone system, with its three switchboards, and out-of-date servers. Data was backed up on tapes, the firm needed a huge amount of technical support, with the associated expense, and operational costs were simply too high.
“We wanted a high-performance combined IT and telephony package that would lighten our workload”, remembers Jascha Schneider-Marfels. “The new solution was also designed to help us digitalise our processes. Our industry is currently undergoing enormous upheaval, with courts, authorities and administrative bodies all switching to digital technology. We wanted to get ourselves into a good position as quickly and efficiently as possible.”
«Thanks to an ICT solution that meets banking industry standards, we meet all security requirements.»
Dr. Jascha Schneider­-Marfels, Partner
###  The crucial question: cloud or no cloud?
Balex received in-depth advice from Swisscom partner Fischer ICT. Security was a crucial issue: would a cloudbased solution with no in-house servers be able to meet the required high standards? Jascha Schneider-Marfels explains: “We discussed the matter in great detail as a board. In the end, we decided to switch to the cloud because Swisscom was offering banking industry security standards, as well as the option of qualified electronic signatures. Would we have been able to attain such high standards with our own servers? It’s doubtful because, in principle, any computer can be hacked.”

text: Fischer ICT pointed out the main features of the high-security solution: data access via VPN, strong password protection, a top-level firewall and data storage in Switzerland. At an objective level, the firm’s partners were convinced. For Jascha Schneider-Marfels, the choice of a cloud-based solution had an additional dimension: “Swisscom also seemed the best option from an emotional point of view. We trust Swisscom’s high standards of quality.
###  Challenging implementation phase complete
Fischer ICT began by installing the new telephony solution at each of the company’s offices, since when staff have been able to use their smartphones to make landline calls. Next came the key task of integrating electronic signatures into the cloud-based solution and regulating access to the Terravis database. Last but not least, the system needed to be made user-friendly and suitable for everyday use.
Electronic communications to courts and authorities needed to be hassle-free and possible from anywhere – including reliable encryption, time-stamping and legally valid signatures. Providing access to the firm’s extensive e-mail archive was another major challenge. Once the system had been successfully installed, Fischer ICT handed responsibility for operations and maintenance to Swisscom.
###  Exceeding minimum standards
Jascha Schneider-Marfels is enjoying the benefits offered by the new solution and would not want to do without them: “Our ICT has become simpler and is specifically designed for businesses. We can access all our applications and data from anywhere. For example, I can quickly send an electronic communication on the move – I couldn’t do that before. We no longer need to worry about maintenance and backups, so our burden is noticeably lighter. Last, but not least, we are exceeding the minimum security standards required by the Swiss Lawyers’ Association!”
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# Swisscom 2022 at a glance
The printed version of "2022 at a glance" can be ordered here.
* * *
Number of "Swisscom at a glance" company brochures in German
__
Number of "Swisscom at a glance" company brochures in french
__
Number of "Swisscom at a glance" company brochures in Italian
__
Number of "Swisscom at a glance" company brochures in English
__
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Salutation  Please select Ms. Mr.
__
First name*
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Name*
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Adress*
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Number
__
ZIP*
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City*
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Country*
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Email*
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Phone number*
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Captcha *
Order
All fields marked with * are required.
* * *
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# International tariff options for Smart Business Connect
## Option Business International 200 B
With the Business International 200 B option you can make free calls to the landline and mobile networks for tariff zone B for 200 minutes each month.
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#### Business International 200 B
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CHF19.-/mth
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
* * *
With a virtual telephone system
The Business International option is available for communication packages with international tariff models and with subscriptions available per user.
For telephone systems on site
With Business Communication Services, the Business International option requires the international tariff model and a subscription for every voice channel.
* * *
#### Calls to the landline and mobile networks of all countries in tariff zone B
| Standard tariff (7 x 24h)  | Standard tariff to the landline networks from 200 min./mth | Standard tariff to the mobile network from 200 min./mth
---|---|---|---
Australia, Israel, Japan, Mexico, New Zealand, South Korea, Taiwan, Ukraine
| free | 0.25/min. | 0.55/min.
Egypt, Argentina, Bahamas, Brazil, Chile, China, Costa Rica, Dominican Republic, Hong Kong, Indonesia, Colombia, Malaysia, Peru, Philippines, Russia, Singapore, Sri Lanka, South Africa, Thailand, Turkey, Venezuela
| free | 0.50/min. | 0.80/min.
India, Lebanon, Nigeria, Pakistan, Paraguay, Saudi Arabia, United Arab Emirates, Vietnam | free | 1.00/min. | 1.00/min.
Iran, Macau, Martinique, Mongolia, Namibia, Panama, Puerto Rico | free | 1.50/min. | 1.50/min.
* * *
* From 200 Min/month applies the standard fare of the country
* Calls to value-added service and other special numbers are chargeable
* All prices in CHF incl. VAT
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## Option Business International 200 C
With the Business International 200 C option you can make free calls to the landline and mobile networks for tariff zone C for 200 minutes each month.
* * *
#### Business International 200 C
* * *
CHF29.-/mth
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
* * *
With a virtual telephone system
The Business International option is available for communication packages with international tariff models and with subscriptions available per user.
For telephone systems on site
With Business Communication Services, the Business International option requires the international tariff model and a subscription for every voice channel.
* * *
#### Calls to the landline and mobile networks of all countries in tariff zone C
| Standard tariff (7 x 24h)  | Standard tariff to the landline networks from 200 min./mth. | Standard tariff to the mobile networks from 200 min./mth.
---|---|---|---
Albania, Algeria, Belarus, Bosnia and Herzegovina, Ecuador, Kosovo, Moldova, Montenegro, Morocco, North Macedonia, Palestine, Serbia, Tunisia
| free | 0.50/min. | 0.80/min.
Bolivia, Ghana, Guadeloupe, Guatemala, Jamaica, Jordan, Kenya, Mauritius, Tanzania, Uruguay, Zimbabwe
| free | 1.00/min. | 1.00/min.
Angola, Armenia, Azerbaijan, Ethiopia, Bahrain, Bangladesh, Barbados, Bermuda, Brunei, El Salvador, Georgia, Honduras, Iraq, Cambodia, Kazakhstan, Qatar, Kuwait, Laos, Mozambique, Nicaragua, Oman, Reunion, Senegal, Trinidad and Tobago, Uzbekistan | free | 1.50/min. | 1.50/min.
* * *
* From 200 Min/month applies the standard fare of the country
* Calls to value-added service and other special numbers are chargeable
* All prices in CHF incl. VAT
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#### Tariff overview for all countries

text: | free | 1.00/min. | 1.00/min.
Angola, Armenia, Azerbaijan, Ethiopia, Bahrain, Bangladesh, Barbados, Bermuda, Brunei, El Salvador, Georgia, Honduras, Iraq, Cambodia, Kazakhstan, Qatar, Kuwait, Laos, Mozambique, Nicaragua, Oman, Reunion, Senegal, Trinidad and Tobago, Uzbekistan | free | 1.50/min. | 1.50/min.
* * *
* From 200 Min/month applies the standard fare of the country
* Calls to value-added service and other special numbers are chargeable
* All prices in CHF incl. VAT
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#### Tariff overview for all countries
Here you can find an overview of all tariffs for the country you wish to call.
Use the options to make calls at an even lower cost.
Please select Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla/Sombreno Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo Congo Democratic Republic Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Madagascar Malawi Malaysia Maldives Mali Malta Mariana Islands Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Macedonia Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Réunion Romania Russia Rwanda Saint Helena Saint Kitts and Nevis Saint Lucia Saint Pierre and Miquelon Saint Tome and Principe Saint Vincent and the Grenadines San Marino Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka Sudan Surinam Swaziland Sweden Switzerland Syria Tadjikistan Taiwan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States of America Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands British Virgin Islands U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe
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The following tariffs and options apply to the selected country:
* * *
Included for free in the following packages:
* * *
My SME Office - L
My SME Office - M
My SME Office - S
500 minutes of international calls included per month to fixed and mobile networks in EU/Western Europe, USA and Canada.
200 minutes of international calls included per month to fixed and mobile networks in EU/Western Europe, USA and Canada.
–
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Standard tariffs:
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To the landline
To the mobile network
0.12/min.
0.42/min.
* * *
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text: * * *
Included for free in the following packages:
* * *
My SME Office - L
My SME Office - M
My SME Office - S
500 minutes of international calls included per month to fixed and mobile networks in EU/Western Europe, USA and Canada.
200 minutes of international calls included per month to fixed and mobile networks in EU/Western Europe, USA and Canada.
–
* * *
* * *
Standard tariffs:
* * *
To the landline
To the mobile network
0.12/min.
0.42/min.
* * *
* * *
* Once included minutes (200 or 500 min/mth) are used up, the standard tariff for the relevant country applies.
* * *
The following tariffs and options apply to the selected country:
* * *
Available options:
* * *
Option International 200B
Free calls to the landline and mobile network, up to 200 min/mth*
19.-/mth.
* * *
* * *
Standard tariffs:
* * *
To the landline
To the mobile networks
0.25/min.
0.55/min.
* * *
* * *
* Once included minutes (200 or 500 min/mth) are used up, the standard tariff for the relevant country applies.
* * *
The following tariffs and options apply to the selected country:
* * *
Available options:
* * *
Option Business International 200 B
Option Business International 200 C
Free calls to the landline and mobile network, up to 200 min/mth*
Free calls to the landline and mobile network, up to 200 min/mth*
19.-/mth.
29.-/mth.
* * *
* * *
Standard tariffs:
* * *
To the landline
To the mobile networks
0.50/min.
0.80/min.
* * *
* * *
* Once included minutes (200 min/mth) are used up, the standard tariff for the relevant country applies.
* * *
The following tariffs and options apply to the selected country:
* * *
Available options:
* * *
Option Business International 200 B
Option Business International 200 C
Free calls to the landline and mobile network, up to 200 min/mth*
Free calls to the landline and mobile network, up to 200 min/mth*
19.-/mth
29.-/mth
No options available for the selected country.
* * *
* * *
Standard tariffs:
* * *
To the landline
To the mobile network
1.00/min.
1.00/min.
* * *
* * *
* Once included minutes (200 min/mth) are used up, the standard tariff for the relevant country applies.
* * *
The following tariffs and options apply to the selected country:
* * *
Available options:
* * *
Option Business International 200 B
Option Business International 200 C
Free calls to the landline and mobile network, up to 200 min/mth*
Free calls to the landline and mobile network, up to 200 min/mth*
19.-/mth
29.-/mth
No options available for the selected country.
* * *
* * *
Standard tariffs:
* * *
To the landline
To the mobile networks
1.50/min.
1.50/min.
* * *
* * *
* Once included minutes (200 min/mth) are used up, the standard tariff for the relevant country applies.

text: ## Swisscom Blockchain AG
#  “Faster implementation of your own blockchain.”
Sven Möller, Head of Tokenization Services
###  The story in brief:
In order to make better use of the flexible and inexpensive resources and to provide blockchain networks more quickly, Blockchain AG was looking for a solid, automated full node solution for AWS. The Swisscom team provided a solution in the form of 'Infrastructure as Code' and made use of the AWS cloud formation for this purpose.
Blockchain technology has the potential to revolutionise business models and ecosystems in all industries. Known as the basis for virtual currencies such as Bitcoin, the distributed databases can be used to execute transactions without the need for a central point of control. As a result of this, supply chains, payment flows and contractual relationships can be simplified drastically.
Blockchain AG was launched in 2017 to tap into the potential of blockchains for its customers. In addition to strategic consulting, the Swisscom subsidiary also offers solution development, the provision and operation of the required infrastructure as a one-stop shop, and can also accompany ICOs (Initial Coin Offerings) as an alternative source of financing.
##  About Swisscom Blockchain AG
* Location: Zurich
* Industry: IT & communikation
* Employees: 42
##  The project with Swisscom
* Solid, automated full-node solution for AWS
* Solution in the form of Infrastructure as Code, based on the Cloud Formation of AWS
###  This product is used by Swisscom Blockchain AG
##  Amazon Web Services (AWS)
With the AWS Public Cloud Service, you can react quickly to market changes. Swisscom is your Managed Service provider for your journey to the cloud.
To the offer
###  Challenge
Blockchain AG's customers include trendy start-ups as well as renowned companies from the insurance, banking and pharmaceutical industries. Whereas the applications of the latter are operated exclusively on the highly reliable and secure cloud infrastructure of Swisscom, Blockchain AG also uses the global public cloud AWS (Amazon Web Services) for other cases - for example for pilot and test projects and also for customers for whom data storage in Switzerland is not a priority.
In order to make better use of the flexible and inexpensive resources and to provide blockchain networks more quickly, Blockchain AG was looking for a solid, automated full node solution for AWS. To this end, it enlisted the support of the Global Public Cloud Team from the parent company, which offers various professional services for AWS and has the corresponding in-depth knowledge.
###  Solution
The Swisscom team provided a solution in the form of 'Infrastructure as Code' and made use of the AWS cloud formation for this purpose. With this service, infrastructure resources of a cloud environment can be described, automatically provided and stored as reusable templates. Modelling is completed using a text file, for example in JSON or YAML format.
The Global Public Cloud Team of Swisscom developed a total of three different templates for the creation of a VPC (Virtual Private Cloud) and full nodes for the complete validation of blocks and transactions in a blockchain.

text: The Global Public Cloud Team of Swisscom developed a total of three different templates for the creation of a VPC (Virtual Private Cloud) and full nodes for the complete validation of blocks and transactions in a blockchain.
The project followed an agile process with short feedback loops, which meant the solution was up and running very quickly.
“Thanks to the Swisscom Global Public Cloud team, Blockchain AG can now provide resources for a variety of blockchain applications more easily and securely.”
Sven Möller, Blockchain AG
###  Result
Thanks to the reusable configuration files, the Blockchain AG team can now make AWS resources available to their customers and their own applications much faster, more securely and with minimum effort. This, in turn, allows the company to concentrate on its core competencies. At the same time, customers benefit from improved stability and shorter project terms thanks to the high degree of standardisation.
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text: Posted on 6\. October 2023Text: Katrin Montiegel | Media: zvg
In this interview, author and speaker Philipp Kristian talks about trust as a solution and a driver of future success in a complex digital world. He also talks about how digital trust can work in the age of AI.
###  _Philipp Kristian, you emphasise trust and digital humanity as a recipe for success for the future – why is this so important and what does it have to do with digitisation and artificial intelligence (AI)?_
The digital economy enables us to break down global barriers. Now, we are witnessing the rapid development of AI, a massive jump in productivity that is transforming the global economy enormously. How useful or destructive this will be is in our hands.
###  _Artificial intelligence is beyond our rational understanding. What are the consequences?_
A top manager might manage to go through several hundred pages of documents a day to formulate a position. An AI goes through tens of thousands of pages, 24 hours a day, seven days a week – without pay and without a break. On the purely rational level, we definitely cannot keep up with the pace. What we are left with is our humanity.
###  _And what does that have to do with trust?_
We trust ideas and technologies more than it makes sense to do so. Especially considering that we’re not even aware of the consequences. Twenty years ago, you could get around beautifully without a GPS. Nowadays, that’s hard to imagine. We become accustomed to technological advances; we like ideas that simplify our daily lives. We quickly forget that the world is constantly changing. Technology promises us clear, fixed, immediate answers to our questions, but of course it lacks the ability to reflect on itself. GPSs delude us into thinking that they always know the right way – but that only works if the map material is up to date. And AIs like ChatGPT like to cheat, just to give us an answer. Even if it has nothing to do with reality.
###  _Where does this almost blind faith in progress through technology come from?_
From an early age, we are taught certain ideas that are only helpful at first glance. Three of them stand out. Firstly, don’t trust yourself, because there are experts who know the answer. Secondly, don’t trust strangers. Thirdly, for every challenge, there is a definitive solution. By doing this, we simplify the world so that it fits comfortably into little boxes. Trusting technology blindly makes things easy for us. Instead of adapting our worldview to reality, we do it the other way around – and in the long run, things go wrong.
> ‘The more complex the world, the more we need a _sense of unity_ ’
>
> Philipp Kristian

text: > ‘The more complex the world, the more we need a _sense of unity_ ’
>
> Philipp Kristian
This relationship to technology shapes us: in management culture, for example, there is an expectation that there will be an answer to every question. This has little to do with the complex world in which we live. We must trust each other and face uncertainty as one. Then we’ll make it. Digitisation supports us, but it cannot be the solution on its own. The problems of our age require greater awareness. Sustainable progress can therefore only be achieved together.
###  _What does this mean for management and leadership culture?_
As managers, we are successful when we exemplify inclusion. A _sense of unity_ arises where we meet as fellow humans, not in our little boxes. We need to build bridges. Otherwise we end up distinguishing between _us_ and _them._ This can divide companies. If one department sticks together but can’t relate to their _other_ colleagues, that creates problems. And we have to bridge them.
###  _Can this be learned?_
Until now, we’ve been learning that you fare better and achieve greater productivity with divisive structures. But the opposite is the case, because pursuing this approach means that cooperation will fall by the wayside and there will be no _sense of unity_. The more complex the world, the more we need a _sense of unity_. Fortunately, trust is in our nature. We just need to bring it out. _Swissness_ is a great example of trust in a common idea and a strong sense of unity. Trust creates unity. The counterweight to trust is money. This is how we classify and organise things. In companies, it is necessary for us to reconcile the two.
###  _Could you explain that in a little more detail?_
The financial and trust economies are complementary forces that move a company. We have to trust each other to create something together – and we have to organise this process in such a way that something meaningful and valuable is created. _(Laughs)_ I picture it as a wild dance of inclusion and division, humanity and rationality.
Modern societies have become extremely rational because of their industrial heritage. This leads to hyperrationality: a level of rationality that is actually irrational. Ironically, this results in deficits in both productivity and trust.
**Philipp Kristian** is committed to increasing trust and humanity in our digital future. The author of ‘The Trust Economy’ and ‘RESET’ is internationally regarded as the digital generation’s expert on trust. As a visiting professor, he brings these perspectives to leadership programmes at top international universities. As part of Swisscom Business Days 2023, he will be a keynote speaker on the topic ‘The Power of Trust in a Digital World: Why Digital Humanity is Important’.
### _So that’s our dilemma?_

text: ### _So that’s our dilemma?_
Exactly. We organise more and more and create less and less. Balance solves these problems and ensures sustainability. The digital economy wants to bring the world together and promises us more humanity. It gives us what has been lost in an industrial world. Commercially, however, the tech players are also interested in profit. These two worlds don’t fit together yet, and that bothers us.
###  _How exactly does digital trust help us to bridge this?_
A balance can be achieved by extremes that keep each other in check. That is currently the case. Or it can be created by bridging and approaching the opposing poles. That approach is more promising.
###  _And how do we do it?_
Well, the power of trust and digital humanity frees us from hyperrationality. Take, for example, human resources: the fact that we refer to employees as resources, i.e. raw materials, is absurd. You don’t define your offspring as domestic labour or inventory. The humanity with which we meet unites us. We cannot explain it rationally; we understand it intuitively.
###  _Do you have any ideas on how to implement this?_
I do. Just ask your young talents what they would like to contribute to your company and what satisfies them. Give them the opportunity to implement it – not as a favour on your part, but because it makes sense.
###  _Is digital trust or trust in digitisation possible in the first place?_
Absolutely! Digitisation enables us to balance rational organisation and human trust in a new way, and to draw from it a harmonious coexistence. How quickly we can do so depends on our awareness.
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## ReThink Workshop
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# Business Continuity Management (BCM) at Swisscom
**Swisscom has been dealing with the topic of Business Continuity Management (BCM) not only since the risk of apower shortage in Switzerland.**
**
But what is BCM and how does preparation for possible scenarios benefit you as a wholesale customer?
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_«Business continuity is the ability of an organisation to continue the delivery of products or services at a predefined, acceptable level after a disruption.»_
As a critical infrastructure operator and important provider of IT services, Swisscom bears a great responsibility towards its customers and Switzerland as a business location. That is why Swisscom has also introduced BCM in the Group.
* * *
How is BCM @ Swisscom implemented?
1\. Analysis
Context: Understand the organisation, determine BCM objectives, identify key functions, identify operational constraints.
4\. Validation
Continuity needs: Identify appropriate solutions for continuity in relation to the organisational context
2\. Design
Continuity needs: Identify appropriate solutions for continuity in relation to the organisational context.
3\. Implementation
Implementation of the solutions, including the development of business continuity plans (BCP) and integration into response structures.
BCM Programm-Management \- defines the Directive, Policy and Specifications, and how the BCM is to be implemented.
Embedding \- defines how BCM is integrated into "business as usual" activities and the culture of Swisscom.
* * *
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We apply this approach to all relevant units, including Wholesale.
In an analysis phase, we identified the most important processes, procedures, service and services for our customers and evaluated them on the basis of a business impact analysis.
Based on the priorities, we developed strategies and contingency plans.
How do we proceed, for example, if a building with customer-relevant activities such as Delivery and Assurance (Zürich Neugasse) is suddenly no longer available? Or what do we do if our staff who carry out these activities suddenly become unavailable?
We regularly address such issues and review and update our emergency plans accordingly.
In this way, we also ensure that our wholesale customers can count on our services in an emergency.

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# "Perfectly imperfect."
Many people think 50 is too old to take on further training. I beg to differ. I’m currently 52 and in my sixth semester of an information systems degree.
Dolkar Hofmann, Lean Agile Master
17 November 2022
Zoom
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I am definitely a people person and trust anyone until they show that they don’t deserve it. As a Lean Agile Master, I am responsible for coaching two teams on major incident and problem management and believe in leading by example. My background is in commercial management, and I am now taking classes in information systems to better understand the work of my teams.
Since my mother fell ill with cancer two years ago and died only a few months later, Swisscom was extremely accommodating and offered me the space I needed without any need for discussion. I could not imagine a better employer. Since this happened, I look at life with different eyes, keep a video diary and appreciate the small things. Perfection becomes boring after a while, and nobody should have to fit a particular mould.
## Dolkar Hofmann
## Lean Agile Master
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“Just jump in.”
Muriel Widmer
«Swisscom instead of Silicon Valley.»
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“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
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“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
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“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
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“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
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«My goal: creating the best customer experience.»
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“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel

text: Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
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Daria Isaeva
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Alexander Kämpf
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Domenic Schüpbach
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John Riordan
“No such thing as can't”
Marcel Roesch
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Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
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text: #  Terms and Conditions of Use of the Swisscom Login
In the terms of use, you will find general information on Swisscom login as well as further information such as the login process and data protection.
#### 1 Scope of application
The "Terms and Conditions of Use of the Swisscom Login" (hereafter "Terms and Conditions of Use") shall govern the registration for and use of the Swisscom Login. The Swisscom Login (hereinafter "Login" or "Swisscom Login") enables access to a variety of services via the Internet (hereinafter "Online Services"). If means of access and procedures are used by other services (e.g. Mobile ID) or third parties (e.g. biometric data stored on the terminal device), the Customer must also accept the corresponding separate provisions in advance.
Online Services themselves are not part of these Terms and Conditions of Use. For most Online Services, additional conditions must be accepted separately. Moreover, the provisions on availability, interruptions, liability, changes to the service, etc. may deviate from those of the present Terms and Conditions of Use.
Likewise, the present Terms and Conditions of Use do not cover the technical (Internet) access required to use the Login; such access is the Customer's responsibility.
#### 2 Registration
2.1 General
The Customer shall comply with the registration requirements. He is responsible for the complete, up-to-date and accurate performance of the registration and for the accuracy of the information concerning him. Swisscom reserves the right to verify the Customer's information and authenticity at any time.
For certain Online Services, the registration process must take place in Switzerland. It is also possible that an activation code will be sent to the Customer by post to the address specified in the Agreement.
2.2 Required data
The data that the Customer has to enter in the registration process also depend on the specific Online Service the Customer wishes to use. It is therefore possible that, after successfully registering for a particular Online Service, the Customer will have to provide additional data in order to use another Online Service.
2.3 Completion of registration
After registering, the Customer will be able to use the access data (e.g. user name, password or, if applicable, mobile ID, biometric data) to perform the Swisscom Login.
2.4 Access data in the event of death
If the Customer dies and someone identifies himself as the Customer's heir or the representative thereof (e.g. the statutory heir or the executor of the will), Swisscom may send new access data to the address of the deceased Customer’s heirs. Upon delivery of new access data, the prior access data will become invalid.
#### 3 Login process
The access data must be entered for each individual Login. Depending on the Online Service, further details or steps may be required for service activation or individual authorisations, or additional restrictions are possible (e.g. Logins permitted only in Switzerland, time restrictions on access).
#### 4 Swisscom’s services
4.1 Customer Center (My Swisscom)

text: #### 3 Login process
The access data must be entered for each individual Login. Depending on the Online Service, further details or steps may be required for service activation or individual authorisations, or additional restrictions are possible (e.g. Logins permitted only in Switzerland, time restrictions on access).
#### 4 Swisscom’s services
4.1 Customer Center (My Swisscom)
Upon successfully completing the registration process, the Customer will have access to Swisscom's Customer Center, where he can edit his access data.
4.2 Availability of the Login process
As a general rule, Swisscom makes the Login process available 24 hours a day, seven days a week, but Swisscom is under no legal obligation to do this. **Swisscom provides no warranty for continuous and error-free access.**
Swisscom is entitled, at its own discretion, to interrupt Login access to the Online Services at any time and without any liability if it deems this appropriate for important reasons, e.g. maintenance work, technical development, disruptions, security or misuse risks or breach of contract. Swisscom shall not be liable for any damage resulting from such interruptions.
4.3 Security
In developing and maintaining the registration and Login process, special attention has been paid to security. Customer acknowledges that, despite all efforts by Swisscom and the use of modern techniques and security standards, absolute security and freedom of error cannot be guaranteed for the systems and procedures utilised.
Swisscom reserves the right to introduce other security features, to authenticate users in another manner and to discontinue authentication methods or to restrict them generally or individually.
Swisscom cannot guarantee the security of means of access stored and processed outside the Swisscom infrastructure (e.g. biometric data on the terminal device) or the procedures used for such purposes.
#### 5 Customer's services
5.1 Minimum requirements
The registration and Login require Internet access, an up-to-date Internet browser and the acceptance of cookies.
The requirements for any Online Service are set out in the terms and conditions of use thereof.
5.2 Duty of care
The Login is personal and must not be shared. The Customer must keep his access data secret, ensure the careful and secure retention of his access data (in particular his password) and protect them against misuse by unauthorised persons. Access data may not be shared with third parties.
The Customer shall be liable to Swisscom for all third-party use of his access data and shall bear the corresponding risks. Therefore, if third parties gain knowledge of the access data, the Customer is advised to change the access data immediately in "My Swisscom". Alternatively, he may contact Customer Services by telephone on 0800 800 800 (private customers) or 0800 055 055 (business customers).
The Customer must maintain his software (in particular his browser), devices used for Login (e.g. smartphone) and the available protective measures against malware and third-party access to the latest security standards and actually utilise these protective measures.

text: The Customer must maintain his software (in particular his browser), devices used for Login (e.g. smartphone) and the available protective measures against malware and third-party access to the latest security standards and actually utilise these protective measures.
If the Customer shares the use of his device with third parties, he is advised to log out upon completing the use of the Online Service.
5.3 Changes by the Customer
In case of changes (e.g. email address or mobile number provided for account recovery), the Customer must update his data.
If Swisscom identifies in its systems a security-related change (e.g. SIM block, SIM change, change of owner) to a Swisscom mobile number which is used as an access device, Swisscom shall automatically make the necessary adjustments to the authentication options in order to protect the Customer. This may result in the removal or restriction of authentication options and the need to re-register the mobile number.
#### 6 Additional provisions for business customers and sales part-ners
6.1 General
Swisscom's business customers and sales partners (hereinafter collectively referred to as the "Companies") shall be provided with an employee management system to regulate their employees' access to Swisscom's Online Services or systems, as applicable. The Companies are responsible for all Login accesses made via them and for their employees' compliance with these Terms and Conditions of Use. Companies must also ensure, in the event of relevant changes (e.g. departures and/or internal changes in employees' responsibilities), that the access data removed for the employees concerned are erased.
Regardless of internal regulations or circumstances of the Customer and entries in the Commercial Register, Swisscom may assume without further verification of the authorisation that the user, who holds himself out to Swisscom as an employee of the Customer (authenticated), is authorised to act on behalf of the Customer (apparent authority).
6.2 Administrator and other users
Companies have Login access with different roles. The Company administrator ("Administrator") holds the role with all rights. The Customer designates the Administrator. If the Customer wishes to make changes with regard to the Administrator (block, change, etc.) but cannot carry them out independently, the Customer shall inform Swisscom thereof. The latter will take the appropriate action.
In particular, the Administrator is responsible for assigning authorisations to other persons (hereinafter "Additional Users") and for creating and deleting additional Login accesses. Any person disclosed to Swisscom in this manner shall be deemed to have been authorised by Swisscom until such time as the Administrator deletes their Login access or removes their corresponding authorisations. This shall apply regardless of any contrary internal regulations or circumstances of the Customer and entries in the Commercial Register.
In the event of loss or suspected misuse of the access data, the user in question must contact first and foremost the Administrator. The Administrator shall take the necessary steps and immediately change the access data concerned.
6.3 Personal data of other users

text: In the event of loss or suspected misuse of the access data, the user in question must contact first and foremost the Administrator. The Administrator shall take the necessary steps and immediately change the access data concerned.
6.3 Personal data of other users
The Customer and the Administrator may gain access to personal data of the users. The Customer is exclusively responsible for using these data in accordance with applicable legislation, the recommendations of the FDPIC and the Customer's internal instructions. The sales partners shall also comply with the requirements set forth in their respective distribution agreement with Swisscom.
#### 7 Misuse
If the Customer determines that his Login or the Online Services have been used improperly, the Customer must report this to Swisscom immediately. Swisscom shall recommend or take appropriate measures (e.g. reset the password).
If there is evidence that the Customer is behaving in violation of the law or in breach of the Agreement or that his infrastructure is being misused (e.g. phishing), Swisscom may take appropriate measures, namely to delete or block the Customer's Login access and/or any or all Online Services without notice and without giving any reason and may terminate the Agreement without being liable for damages. Swisscom shall inform the Customer immediately of the deletion or blocking.
In the event of unlawful conduct, the Customer must also expect claims for damages from Swisscom or from injured third parties, as well as criminal sanctions from the competent authorities.
#### 8 Data protection
The processing of personal data is generally carried out in accordance with Swisscom's General Data Protection Statement.
The Login process requires that cookies be set in the browser of the accessing device.
Based on the Login, the Online Service receives access to customer data stored with Swisscom, such as name, address and email address. The processing of these data as part of the Online Services is governed by the terms and conditions of use thereof. Swisscom employees, the Online Services and third parties have no knowledge of passwords and biometric data and cannot become aware of them either. Biometric data used as means of access are not stored by Swisscom or processed otherwise.
Certain Login data (session data, such as IP address and device information) can be analysed in order to prevent misuse, if applicable in consultation with third parties in Switzerland or abroad.
Swisscom evaluates the Customer's user behaviour within the Login processes (e.g. process for registration, forgetting the password) in order to optimise these processes. This takes place anonymously, with the exception of the IP address, which is used to determine the user's geolocation (country/region/city). For the purposes of analysing user behaviour, Swisscom collaborates with Adobe Analytics, which may involve transfers of these data abroad. The evaluation of user behaviour in the Customer Center is based on the General Data Protection Statement and evaluations by other Online Services according to the terms thereof.

text: Swisscom may engage auxiliaries and third parties in Switzerland and abroad to provide and operate the Login. In this respect, Swisscom shall comply with the provisions of the Swiss Data Protection Act, in particular concerning data access from abroad. In particular, the auxiliaries and third parties involved may process the data to which they are given access only for the same purposes as Swisscom itself.
#### 9 Swisscom's liability
**Liability for damages due to simple negligence is excluded. In any case, Swisscom's liability for consequential losses, lost profits, data losses and losses resulting from downloads is excluded to the extent legally permissible.** Furthermore, Swisscom shall not be liable for any loss or damage arising from the use of the Login in violation of law or the Agreement or due to a breach of duties of care by the Customer.
Liability regarding Online Services and Internet access is governed by the corresponding separate contracts.
#### 10 Amendments
Swisscom may at any time make changes to the registration and Login, change the scope of the Online Services available via Swisscom's Login and adjust these Terms and Conditions of Use.
Changes to these Terms and Conditions of Use shall be notified to the Customer appropriately (e.g. displayed at Login). If the Customer does not agree with a significant change that is detrimental to him, he must refrain from using the Login. This can lead to restrictions in certain Online Services. By using the Login, the Customer accepts the change tacitly.
#### 11 Term and termination
The Agreement shall come into force upon completion of the registration process. The Agreement has been concluded for an indefinite term.
The Customer may terminate the Agreement at any time, if or as soon as all contracts relating to the Online Services used by the Customer have ended prior to such termination, as applicable.
If the Customer terminates the contracts for the Online Services used by the Customer without terminating this Agreement and fails to use the Login for at least 500 days, Swisscom shall be entitled to delete the Login and terminate the Agreement.
The foregoing shall be without prejudice to extraordinary termination pursuant to Section 7. On the termination date, Login access to all Online Services shall cease.
#### 12 Applicable law and place of jurisdiction
The Agreement shall be governed by Swiss law. The place of jurisdiction is Bern. Mandatory places of jurisdiction remain reserved.
* Terms and Conditions of Use of the Swisscom Login

text: # blue Kids Watch
for smartwatches
* **Calling and SMS** : Unlimited in Switzerland
* **Mobile data in Switzerland** : 1 GB per month of fast surfing, then unlimited at reduced speed
* **Worldwide every month** : 30 min. calls, 300 MB data, 30 SMS
More details
I have Swisscom internet
Price per month
_​_ 9.90
Price per month
14.90
**General**
#####  Activation from 59.90 free
Online only
#####  12 months minimum contract period
Unless you also select a device with instalment payment of 24 months.
#####  Notice period
2 months to end of month
#####  All Swisscom subscriptions are climate-neutral
without additional costs for you
**Payment methods**
#####  Credit card
Mastercard, Visa and American Express are accepted.
#####  Swisscom invoice
As an existing customer, you can pay for your order using your Swisscom bill.
#####  Twint
You can transfer the invoice amount directly from your account using the TWINT app.
#####  Postfinance
Pay for your products conveniently with your PostFinance e-finance account.
**More details**
#### In Switzerland
**Telephony** Calls to the mobile and fixed network. Billing is in 60-second increments.
* Calls to all Swiss networks included Valid for normal calls and video calls to all Swiss networks (incl Principality of Liechtenstein). Value-added services and special numbers are excluded.
* 0840 / 0842 / 0844 / 0848 max. 8.1 Rp. per minute
* 0900 / 0901 / 0906 – not available
* Incoming calls are free of charge
* Calls to EU/UK, USA, Canada for 0.60 per minute EU/UK, USA, Canada Andorra, Belgium, Bulgaria, Denmark, Germany, Estonia, Faroe Islands, Finland, France (excluding overseas territories e.g. French Guiana, Guadeloupe, Martinique, La Réunion, etc.), Gibraltar, Greece, Great Britain, Guernsey, Ireland, Isle of Man, Iceland, Italy, Jersey, Canada, Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (without overseas territories), Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Slovak Republic, Slovenia, Spain, Czech Republic, Ukraine, Hungary, USA (incl. Alaska and Hawaii, without territories/external areas of the USA), Vatican, Cyprus
* Calls to country group 2 for 0.80 per minute Australia (excluding Norfolk and Macquaire Island), Israel, Japan, Mexico, New Zealand, South Korea, Taiwan
* Calls to country group 3 for 1.20 per minute  Albania, Algeria, Argentina, Bahamas, Bosnia and Herzegovina, Brazil, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Hong Kong, Egypt, Indonesia, Kosovo, Libya, Macedonia, Malaysia, Moldova, Montenegro, Palestine, Morocco, Peru, Philippines, Russian Federation, Serbia, Singapore, Sri Lanka, South Africa, Thailand, Tunisia, Turkey, Venezuela
* Calls to country group 4 for 2.– per minute  Benin, Bolivia, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Cameroon, Cape Verde, Kenya, Congo (Republic of), Congo (Democratic Republic of), Cuba, Lebanon, Madagascar, Mauritius, Nigeria, East Timor, Pakistan, Paraguay, Saudi Arabia, Zimbabwe, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam
* Calls to all other countries for 4.– per minute
**SMS**
* Send unlimited SMS in Switzerland Excludes paid SMS services.
* Incoming SMS free of charge
**Data**
* 1 GB per month of fast surfing, then unlimited at reduced speed
* Fast: 1 Mbit/s download, 0.2 Mbit/s upload
* Reduced: 128 Kbit/s download, 128 Kbit/s upload

text: * Calls to all other countries for 4.– per minute
**SMS**
* Send unlimited SMS in Switzerland Excludes paid SMS services.
* Incoming SMS free of charge
**Data**
* 1 GB per month of fast surfing, then unlimited at reduced speed
* Fast: 1 Mbit/s download, 0.2 Mbit/s upload
* Reduced: 128 Kbit/s download, 128 Kbit/s upload
* Smartwatches usually only transfer small amounts of data such as notifications, short text messages or status updates. For this type of data transfer, 1 GB of data and a speed of 1Mbit/s are usually sufficient
**Further prices**
* No charge for call forwarding to your own COMBOX®
* Call forwarding to the mobile or fixed network included Switzerland and Principality of Liechtenstein
#### Outside Switzerland
**Telephony**
* 30 min. calls from abroad to World 1, World 2 or «Rest of the World» included
* Incoming and outgoing calls from EU/UK for 0.40 per minute
* Incoming and outgoing calls from World 1 for 1.50 per minute
* Incoming and outgoing calls from World 2 for 2.50 per minute
* Incoming and outgoing calls from rest of the world for 3.– per minute
**SMS**
* Send 30 SMS from abroad included
* Send SMS from EU/UK for 0.27 per message
* Send SMS from other countries for 0.40 per message
* Receive free SMS worldwide
**Data**
* 300 MB data volume abroad
* Surf with data packages from 14.90 / valid for 12 months
Show more data packages(opens in new tab)
**Options**
#### Callfilter and number blocking
The free Callfilter stops calls from suspicious call centres by blocking numbers that meet specific criteria.
Find out more(opens in new tab)

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* Our authors
* Our authors
# Lukas Meier
## Student PiBS Informatik
Swisscom AG
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## More articles by Lukas
Data Analytics
Analytics Datenbanken im Vergleich
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Explore a subject of your choice.
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# Digitisation and AI
## Faster processes and greater efficiency thanks to software robots
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Robotic Process Automation (RPA) is an innovative software solution that automates existing business processes. This eliminates manual, repetitive and time-consuming tasks, while lowering the process costs. Here we show you the specific applications and advantages offered by RPA.
Text: Rüdiger Sellin (technical journalist, MAZ/SFJ), Image: Unsplash, 22 april 2020
### What is RPA?
Robotic Process Automation (RPA) consists of the automated processing and handling of structured business processes. Digital software robots, known as RPA bots, form the core of this innovative technology.
The strengths of RPA are reflected in clearly structured, repetitive or rule-based processes and tasks that were previously performed by humans. The RPA bots have access to graphical user interfaces (GUI) or other interfaces and can execute almost any process.
The RPA bots take over the roles and tasks of users and interact with other software systems. The spectrum of robots used ranges from simple procedures such as editing Excel sheets to the use of complex software on virtual machines.
###  Applications at Swisscom
Although RPA is still a relatively new technology, Swisscom has already implemented over 400 RPA applications both for customers and within the Group, and therefore has extensive experience of this technology.
For example, thanks to RPA, Swisscom was able to significantly improve and simplify its interaction with Internet service providers (ISPs). ISPs use Swisscom’s cabling infrastructure and depend on exact information to make sure that faults and administrative requests can be dealt with quickly and efficiently. Every day, around 100–150 tickets are raised in this area, which are precisely recorded and processed by the RPA bots. Each ticket goes through a systematic triage process in order to determine the cause of the error by querying various IT systems and assigning it correctly.
Success proves Swisscom right: Whereas previously only 50% of the manually performed triages established the correct cause of error, thanks to RPA this has now increased to more than 98% of all cases. In addition, triage via RPA only takes about three minutes, which saves time and money but also significantly increases customer satisfaction.
There are almost no limits to the applications of RPA and they also offer immediate practical benefits. Almost every large company maintains a pool of company vehicles. There are around 3,000 vehicles at Swisscom. If a driver is given parking or speeding fines, for example, this quickly results in a large administrative burden. But the solution is simple: RPA bots scan the documents and invoices, assign them to the relevant driver and deduct the amount owed from the employee’s salary. This solution is now also being used successfully by other companies.
### RPA for banks
Whether share trading, exchange rates or interest rates – there’s a lot happening here. Keeping all key figures constantly up to date previously required monotonous work that was also prone to transmission errors.

text: ### RPA for banks
Whether share trading, exchange rates or interest rates – there’s a lot happening here. Keeping all key figures constantly up to date previously required monotonous work that was also prone to transmission errors.
RPA bots automatically upload the current mortgage interest rates to various platforms such as comparis.ch or moneypark.ch on a daily basis. First of all, the current reference interest rates are loaded from an internal system and then transferred to the various platforms. Finally, the RPA bot creates a summary and sends it to the responsible employee, who can then focus on more demanding tasks.
What is learned from this implementation has a double benefit. On the one hand, bank employees are relieved of monotonous work. On the other hand, it has shown that even larger use cases do not always require extensive business cases. This is because the implementation of RPA does not require high investments in new platforms or specialised interfaces in IT systems. What’s more, RPA does not affect any existing business processes.
###  Numerous advantages
Overall, the implementation of RPA leads to:
* improved customer service
* stricter compliance with regulations and standards
* faster business workflows and processes
* noticeable efficiency improvement measures through digitisation and auditing of process data
* cost reductions through the elimination of manual and repetitive tasks, and
* increased productivity of the employees.
Swisscom has extensive experience in planning and implementing RPA bots in companies. Get in touch – we’ll be happy to help you automate your business processes.
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Success Story
Robotic Process Automation at Entris
Thanks to the versatile offer in the Business Process Outsourcing (BPO) field, regional and cantonal banks can outsource large parts of their back office and support processes to Entris Banking.
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Success Story
Robotic Process Automation at Entris
Thanks to the versatile offer in the Business Process Outsourcing (BPO) field, regional and cantonal banks can outsource large parts of their back office and support processes to Entris Banking.
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> Subscribe
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More information
Introduction to RPA
#### When robots rationalise routine work
* * *
* * *
Introduction to RPA
#### When robots rationalise routine work
* * *
* * *
Whitepaper
#### Robotic Process Automation
Standard processes in companies can be automated easily and effectively. Get to know the advantages of RPA and find out where RPA can be used.
Whitepaper
#### Robotic Process Automation
Standard processes in companies can be automated easily and effectively. Get to know the advantages of RPA and find out where RPA can be used.
* * *
#### Banking Management Consulting
Banking Management Consulting: comprehensive and sustainable advice for the digital transformation of your financial institution.
Go to offer
#### Banking Management Consulting
Banking Management Consulting: comprehensive and sustainable advice for the digital transformation of your financial institution.
Go to offer

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# “Service and sympathy make all the difference.”
I work for Swisscom’s business customers segment in the Zurich area and in eastern Switzerland and am currently helping licensed doctors and therapists to digitalise their practice and simplify their everyday work.
Susanne Jacoby, Key Account Manager, Doctors
26 August 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Zurich
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%{gcr.lead}
Electronic medical records, service entry, receivables management, archiving solutions and secure document dispatch – our products can do all this and more. I take the time to understand the day-to-day workings of a practice and then offer a needs-based solution. Why do SMEs like medical practices choose us? In my experience, service and sympathy are the deciding factors. For my customers, I am the face behind Swisscom. I appreciate this role. For me, service means being a safe, reliable partner. Many doctors trust us and are convinced that Swisscom will continue to drive and ensure digitalisation in the medical sector.
Ready for the best service
They make the best customer experience possible: our employees. In the Zoom Service Portraits series, we show what “service” means to them. Whether in direct contact with customers, in software development or in network expansion – the idea of service informs everything we do. Together, we are ready to inspire our customers.
What you make of it is what we’re made of.
## Susanne Jacoby
## Key Account Manager, Doctors
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli

text: Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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FHNW Cloud Study 2018
#  “The Cloud needs new roles”
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Companies are still unable to correctly assess the impacts of the Cloud. This year’s Cloud study by the University of Applied Sciences of Northwestern Switzerland (FHNW) demonstrates this. Lead researcher Stella Gatziu Grivas explains how decision makers can acquire this knowledge.
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Text: Christoph Widmer, Images: Thomas Egli, 3 july 2018
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Prof. Gatziu Grivas, what was the motivation for the Cloud study by FHNW?
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In our CIO study last year, we also asked participants about Cloud maturity in their company. We wanted to find out how well prepared companies were to use Cloud technologies. Participants’ responses suggested there could be conflicting priorities between Business and IT departments regarding the Cloud. Departments often did not agree about the actual motivation and preparation for using the Cloud. In this year’s Cloud study, we wanted to focus on these points.
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Prof. Stella Gatziu Grivas, Institute for Information Systems, FHNW
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Did this impression turn out to be true?
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Overwhelmingly, the main motivation for using the Cloud, as indicated by the majority of surveyed groups, was to reduce costs. Cloud providers themselves realise more than anyone that the Cloud is essential for digitally transforming their own companies. Among the other groups such as Business specialist managers, CIOs or even IT architects, this understanding is not widely shared yet.
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“Only a few IT architects are aware of the impacts of the Cloud.”
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Prof. Stella Gatziu Grivas, FHNW
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The other study results demonstrate this: Only a few are really able to determine the impacts of the Cloud on business and IT processes. Were you surprised about this result?
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Yes. I found it very surprising that only a few IT architects are aware of the impacts of the Cloud.
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Why is that?
* * *
IT architects play an important role in the positioning of the Cloud. They know the data and business architecture and are familiar with the appropriate processes. They therefore have an important role in communicating the possibilities in using the Cloud. There is still little transparency in companies about this.
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So, are IT architects not doing their jobs properly?
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I think the entire subject of the Cloud has been regarded with blinkered vision. People have mainly only seen the risks in the Cloud. And if a potential is identified, it is overwhelmingly about cutting costs. This distorted view means that even today, the Cloud is not seen as a digital enabler across the entire company, even among IT architects. It’s easy to identify cost reductions. You compare today’s numbers with tomorrow’s. However, what is less tangible is when you are saving money, where you are reinvesting these savings and how the Cloud impacts on business. The statement “no digitisation without the Cloud” may sound like an advertising slogan. However, there is a great deal behind this. The Cloud is a complex matter.
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A digitisation strategy which establishes the Cloud’s exact strategic positioning would clarify a lot here. Who should initiate this in the company?
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Many CIOs said in our study from last year that they also see themselves in the role of the CDO. Consequently, many in IT management believe they are responsible for digitisation. They are right to view this as their task. The difficulty in this is appropriately communicating and implementing the digitisation strategy.
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“The Journey to the Cloud brings with it an urgent need for companies to reorganise.”
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Prof. Stella Gatziu Grivas, FHNW
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How does this work?
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The Cloud needs new roles. A company must establish exactly who is responsible for its Cloud strategy, who responds to Business requirements, or who, for example, demonstrates the potential of different Cloud-based solutions using technology scouting. The Journey to the Cloud therefore brings with it an urgent need for companies to reorganise. A consistent Cloud strategy therefore also needs a transformation roadmap, which establishes the new responsibilities. Both our studies show that this understanding does not yet exist in many companies.
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What do IT have to do differently in the course of the Cloud transformation?
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IT have to assume the new role of Cloud brokers. They manage the whole service catalogue and know the criteria which Cloud providers have to fulfil for their own Compliance and Governance specifications. As such, IT are responsible for implementing the digitisation and Cloud strategy and acting as a kind of link between Business and the Cloud. This way also prevents Business using Cloud Services without the involvement of IT, i.e. using shadow IT. The IT department has to integrate the new services and quickly realise whether the provider is suitable or not. This role is therefore central to Cloud transformation. Other roles, like the Sourcing Manager, the Cloud Lifecycle Manager or the Cloud Monitoring Manager are also part of this.
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Is it thus already done with a restructured IT?
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The approach is important. The Journey to the Cloud should not be understood to be a bottom-up approach whereby individual systems like CRM or ERP are just migrated to the Cloud. Anyone who limits themselves to individual services can miss opportunities. By contrast, anyone who follows a top-down strategy to gain a comprehensive overview of Cloud offerings will understand how they can most effectively use the Cloud in their company. As a result, they have to first obtain a comprehensive picture of the possibilities of the Cloud.
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But that also applies to Business.
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Absolutely. The top-down strategy must certainly be developed in collaboration with Business. But someone must take the lead.
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The CIO?
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It could be the CIO, but it could also be IT architects, specialist managers or people from the Management Board. Companies could also draw upon external expertise from Cloud providers as they are people who have strategically positioned themselves with the Cloud for a long time now. However, with a clear assignment.
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What do you mean, exactly?
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text: * * *
The CIO?
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It could be the CIO, but it could also be IT architects, specialist managers or people from the Management Board. Companies could also draw upon external expertise from Cloud providers as they are people who have strategically positioned themselves with the Cloud for a long time now. However, with a clear assignment.
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What do you mean, exactly?
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That Business and IT have also acquired the knowledge and not taken all the advice of an external consultant without thinking about it critically. Consultants have to be challenged in discussions. It’s not enough to rely solely on them. Companies have to do their homework.
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###  Personal information
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Stella Gatziu Grivas is a Professor at the Institute for Information Systems at the University of Applied Sciences of Northwestern Switzerland (FHNW) and Head of Competence Center Cloud Computing, Digitalisation & Transformation. She is on the board of EuroCloud Swiss and organises the FHNW Cloud Use Cases Days conference management.
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The cloud: present and future
#### “I don’t think companies can ignore the cloud anymore.”
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The cloud: present and future
#### “I don’t think companies can ignore the cloud anymore.”
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Cloud migration without any concerns
#### A smooth move to the cloud with the Cloud Empowerment Team
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Cloud migration without any concerns
#### A smooth move to the cloud with the Cloud Empowerment Team
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Cloud transformation in the company
#### Do you have a balanced cloud strategy?
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Cloud transformation in the company
#### Do you have a balanced cloud strategy?
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# FAQ My Swisscom Business Registration
#### Who is authorised to register for My Swisscom Business?
If you legally represent your company and are entered in the register of companies, you can register as an applicant. Please note that your company must have valid contracts with Swisscom Corporate in order to use My Swisscom Business.
#### Which information do I need as an applicant to complete the registration process?
You need information about yourself, your company and, if you wish to define another person as master user, the details of this person.
#### What is the difference between an applicant and a master user?
The applicant is a person entered in the register of companies who can legally represent the company. This person is entitled to register on behalf of the company. The master user, on the other hand, is defined by the applicant and can be an employee of the company or another third party. The master user uses My Swisscom Business and is responsible for the administration and assignment of permissions, including administration rights, to other persons.
#### Why does the applicant have to be entered in the register of companies?
We are legally bound by these regulations as we guarantee access to employee-related and confidential data of your company in My Swisscom Business.
#### Can I register my company, which is an association or a community, for My Swisscom Business?
Yes, this is possible provided that the association or the community has a valid contract as a Swisscom large enterprise customer. In the case of an association, the applicant must be a board member. For a community, this must be the local council or a person who represents the community externally.
#### Can I register for My Swisscom Business as a residential customer or small business?
Yes, but this is only possible if you have a valid contract as a Swisscom large enterprise customer (e.g. business number contract).
#### Why do certain applications have to be ordered separately?
Some applications are subject to a charge or have higher security requirements, which is why additional information from the company is required.
#### How long does it take to check the registration application?
We need about three to four working days to check your data and activate your company profile in My Swisscom Business. As soon as your company profile has been set up, the applicant and master user will receive a confirmation.
#### How and to whom will the login data be communicated?
As soon as your company profile and the first applications have been set up in My Swisscom Business, the master user will receive his personal access details (user name and initial password) by e-mail.
#### Are all applications that my company can use activated at the same time?

text: #### How and to whom will the login data be communicated?
As soon as your company profile and the first applications have been set up in My Swisscom Business, the master user will receive his personal access details (user name and initial password) by e-mail.
#### Are all applications that my company can use activated at the same time?
Due to certain critical and personal data, some applications are subject to special test and activation criteria. As a result of this, the time required for activation may be somewhat longer. This means that not all applications used by your company will be activated at the same time. As soon as an application is available for use, we inform the master user.
#### How is the master user informed about the activations?
The master user is informed by e-mail as soon as an application is activated. This will contain all the necessary information and instructions for using the application in My Swisscom Business.
#### How is the applicant kept up to date on the activation progress?
As a rule, the applicant is not an active user of My Swisscom Business, unless this person is also a master user. Communication regarding the activation and use of individual My Swisscom Business applications therefore takes place exclusively with the master user. In the event of questions about My Swisscom Business, the master user is the first point of contact for the applicant.
#### How can I order or remove applications later on?
Please contact onlinecontact.ent@swisscom.com to do this.
#### Where can I register for My Swisscom Business?
Register as a business customer for My Swisscom Business and use the web applications for business purposes.
* Register now

text: #  Internet overview
Find information on the Swisscom Internet-Box and other devices as well as installation and user instructions.
##  Select your device
Internet-Box 4
Internet-Box 3
Internet-Box 2
Internet-Box plus
Internet-Box standard
Internet-Box light
Centro Business 3.0
Centro Business 2.0
Centro Business 1.0
Internet-Booster 5G
Stick & Toolkit
External router
For instructions, documentation and firmware relating to other Internet devices, visit the Download Center.

text: ## Cloud servers and solutions
#  Cloud solutions for Swiss SMEs
Calculate whether a cloud solution is worthwhile for your SME.​
Go to offer
What difference can the cloud really make? Every SME needs a solid digitisation strategy today, with ideas for the future. But cloud solutions are so diverse that it’s often not that easy for the company management to decide on a strategy or implement it. And many people don’t realise that you can also start by taking small steps, without a major initial investment.
###  Combining local company servers with cloud solutions
A complete move to the cloud is not always the best solution. It is easy to combine your on-premise server with suitable cloud solutions. Our experienced teams can support your company on site from the initial strategy through to operation, depending on your requirements, for a complete cloud solution or a hybrid option that also includes your systems on site.
###  Swisscom: a good cloud partner for your SME
###  Local support
Our experienced Swisscom experts and IT partners provide complete support, even on site if necessary.
###  Extensive expertise
We can support you with any issues you have, drawing on the experience of our experts in implementing cloud projects.
###  Adaptable solutions
You benefit from cloud solutions that cover your specific needs and can be adapted flexibly to new situations.
ICT professionals need to maintain ongoing ICT operations under increasing cost pressures, while confronted with ever more complex technological and organisational issues.
MSM Research, Multi Cloud Usage, 2020
70% of Swiss companies that procure external ICT services use cloud solutions.
MSM Research, Multi Cloud Usage, 2020
Cloud platforms play an important role in navigating IT organisations through crisis and ensuring resilience of operations.
IDC, Public Cloud Service Market in Switzerland, 2020
1.   2.   3.
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##  Our cloud solutions for your SME
##  Dynamic Computing Services (DCS)
For SMEs that want to store their data in a Swiss cloud.
Find out more
##  Microsoft Azure Cloud
For SMEs with intensive computing processes or high technical requirements.
Find out more
##  Managed Backup
For SMEs who want expert support with backups.
Find out more
##  Swisscom myCloud
For people in smaller SMEs who want to access their personal data from anywhere.
Find out more
###  Is the cloud profitable for my SME?
Calculate with our calculator whether a cloud solution is worthwhile for your SME. As a result, you will receive a cost comparison and further information about the cloud.
Launch cloud Calculator​
##  Why SMEs trust the cloud
Whitepaper
##  Der Weg in die Cloud: Was die Cloud Ihrem KMU bringt
Was bringt Ihnen die Cloud wirklich? Jedes KMU benötigt heute eine solide Digitalisierungsstrategie, mit Ideen für die Zukunft. Cloud-Lösungen sind aber so vielfältig, dass es für die Geschäftsleitung oft gar nicht so einfach ist, sich für eine Strategie zu entscheiden oder diese weiterzuführen. Was viele nicht wissen: der Einstieg ist auch schrittweise möglich, grosse Anfangsinvestitionen braucht es nicht.
* So profitiert Ihr KMU im Geschäftsalltag von der Cloud

text: Was bringt Ihnen die Cloud wirklich? Jedes KMU benötigt heute eine solide Digitalisierungsstrategie, mit Ideen für die Zukunft. Cloud-Lösungen sind aber so vielfältig, dass es für die Geschäftsleitung oft gar nicht so einfach ist, sich für eine Strategie zu entscheiden oder diese weiterzuführen. Was viele nicht wissen: der Einstieg ist auch schrittweise möglich, grosse Anfangsinvestitionen braucht es nicht.
* So profitiert Ihr KMU im Geschäftsalltag von der Cloud
* Praxisbeispiele von Cloud-Lösungen bei KMU
* Welches sind die konkreten Schritte auf dem Weg in die Cloud?
###  Jetzt kostenlos anfordern
Der Download-Link wird Ihnen umgehend per E-Mail zugeschickt.
Mit * bezeichnete Felder müssen ausgefüllt sein.
####  Outsourcing IT: how do SMEs benefit?
An SME owner and a Swisscom expert discuss why and how they implemented an IT outsourcing project together.
Find out more
####  Is your SME ready for the cloud?
Answer these 6 questions to find out how ready your SME is for the cloud. And the ideal next steps.
Start the quick check
####  Cloud knowledge – overview
Discover the most important cloud terms and their definitions in our interactive glossary. Understand the basics of cloud solutions even if you are unfamiliar with the technology.
Check glossary
##  Why SMEs trust the cloud
#### Flexibility
Respond to changes swiftly
Your challenge
You want to adapt the capacities of your IT infrastructure to seasonal fluctuations, additional employees or challenging data analysis quickly and at short notice.
##### Our solution
We provide the computing power and storage space you need quickly. And reduce it again when you no longer need it.
#### Security
Keep your data protected at all times
Your challenge
You want to manage sensitive business data securely, know it is protected from threats and stay focused on the core tasks of your company.
Our solution
Our cloud security specialists take care of your data. Continuous training ensures our knowledge is always up to date.
#### Digitisation strategy
A strategically aligned approach
Your challenge
You want a digitisation strategy with a solid cloud solution that enables digital transformation, aligned with your business goals and individual needs.
Our solution
Together with you and our local IT partners, we develop a suitable strategy and plan its step-by-step implementation.
#### Responsibilities
Concrete processes and fast progress
Your challenge
You want contact persons who support your IT infrastructure-related incidents or issues and deliver swift solutions.
Our solution
You can depend on our local partner network on site and clearly defined responsibilities. Your contact persons at Swisscom are on hand to ensure that your issues are dealt with quickly and efficiently.
#### Budget
Keep costs manageable
Your challenge
You want to plan your IT expenditure reliably and avoid unexpected costs. You want to reduce high investments in hardware as much as possible.
Our solution
Your SME can adjust the agreed services at any time; you only pay for what you use.
###  Certified IT partners
####  Local service whenever you need it
Local IT partners will advise you on our products and services and provide implementation support.
Find an IT partner now
​ _​_

text: You want to plan your IT expenditure reliably and avoid unexpected costs. You want to reduce high investments in hardware as much as possible.
Our solution
Your SME can adjust the agreed services at any time; you only pay for what you use.
###  Certified IT partners
####  Local service whenever you need it
Local IT partners will advise you on our products and services and provide implementation support.
Find an IT partner now
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

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# Production, Livestreaming & Broadcasting
* * *
Do you have an entertainment or sporting event you want to broadcast live? Do you want to share action and emotions with your audience? We can advise you on a production concept, help you evaluate your requirements and guide you through the technical implementation. For television, live streaming or live events – we are specialists in video production, broadcasting and video-over-IP solutions. We act as a technical interface to ensure that your event reaches viewers through all channels in order to create a lasting experience.
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## Our offer includes the following services
__
| Production concepts for broadcast and live events
---|---
__
| Host broadcasting services, including a catalogue of requirements, execution of RfPs (requests for proposals), tenders and project management
__
| Overall planning and production management for television and live events
__
| Development of technical ecosystems, broadcast network topologies and IP distribution
__
| Broadcast engineering services (including 5G broadcasting)
__
| Consultation on live-streaming, video over IP, and over-the-top technologies
__
| Technology consulting for video and audio solutions
Request a consultation
* * *
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Our references
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* * *
* RUAG International Virtual Town
RUAG International Holding AG is a globally active company in the space technology and military industry with over 6500 employees in 16 different countries...
More
Switzerland Connected
* * *
An experiment that has never been done before this way. Musicians from all over Switzerland met virtually on the 13 January 2021 to sing the song "Denkmal" by BLAY via video chat. They were all separately distributed at different locations ( Bellinzona, Montreux, Klosters, Zurich, Bern and Volketswil ). The big challenge here was that in the first step, everyone should be able to sing together synchronously.
More
* Fan Wall Adelboden
* * *
On the road, on the ski slope, from home or even in the cheese dairy. Fans, friends and families from all over the world were able to be part of the 2021 World Cup in Adelboden in a very unique way. On a large fan screen in the finish area, videos sent in or live broadcasts from spectators cheering on the ski athletes.
More
Europa Forum Lucerne
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At the Europa Forum Lucerne, business, science and politics meet for an international dialogue. Selected top representatives from the fields of business and politics speak at the summit about the latest developments in Europe and their impact on Switzerland. Over 1,000 guests gather in Lucerne for the event each spring and autumn.
More
* Vivaldi Reloaded
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At the end of the 2018 season, the Zurich Chamber Orchestra performed "Vivaldi reloaded". This multimedia crossover project was the second successful collaboration between the ZKO and Swisscom Event & Media Solutions for a stage project.
More
Aryzta AGM 2018
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In November 2018, the Annual General Meeting of Aryzta AG took place in the Samsung Hall in Zurich Stettbach. Compared to the previous years, there were some necessary adjustments to the design and setup of the overall concept – especially due to the choice of a new location.
More

text: More
Aryzta AGM 2018
* * *
In November 2018, the Annual General Meeting of Aryzta AG took place in the Samsung Hall in Zurich Stettbach. Compared to the previous years, there were some necessary adjustments to the design and setup of the overall concept – especially due to the choice of a new location.
More
* You can find more references on our overview
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Reference overview
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*
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#  Ensure that cyber attacks do not have a chance
Companies from all industries are targeted by cyber criminals. They are very resourceful and frequently develop new methods of attack. Conventional prevention alone is no longer enough, as existing systems only protect against scenarios that they can model or anticipate themselves. Protection is not effective against new attacks.
* * *
Furthermore, it is likely that many systems today are already compromised. We must assume that security is “breakable”. It is therefore crucial to detect breaches as quickly as possible, and intervene expertly if necessary. Our Managed Security Services guarantee you exactly that: maximum IT security for your IT infrastructure – proactively and with costs that can be planned.
* * *
##  The most vigilent security team in Switzerland
Welcome to the Swisscom Security Operation Center (SOC). Highly qualified security experts monitor your security infrastructure around the clock. On site in the SOC and not on standby. This allows us to provide an immediate, expert response in the event of an incident.
| Our offering for Network Security
---|---
##  The most vigilent security team in Switzerland
Welcome to the Swisscom Security Operation Center (SOC). Highly qualified security experts monitor your security infrastructure around the clock. On site in the SOC and not on standby. This allows us to provide an immediate, expert response in the event of an incident.
| Our offering for Network Security
---|---
####  Around the clock
In view of the threats, fast response times are essential. Our experts are on site in the SOC around the clock. We work according to clearly defined rules and processes, and there is a clear division of tasks.
* * *
Watch the movie
##  The most vigilent security team in Switzerland
Welcome to the Swisscom Security Operation Center (SOC). Highly qualified security experts monitor your security infrastructure around the clock. On site in the SOC and not on standby. This allows us to provide an immediate, expert response in the event of an incident.
| Our offering for Network Security
---|---
####  Swiss threat intelligence
For us, optimised threat intelligence for Swiss companies means smart correlation of all important factors. This is why we monitor and analyse our own feeds, feeds from partner companies and from security portals. Nothing escapes our notice.
* * *
Watch the movie
##  The most vigilent security team in Switzerland
Welcome to the Swisscom Security Operation Center (SOC). Highly qualified security experts monitor your security infrastructure around the clock. On site in the SOC and not on standby. This allows us to provide an immediate, expert response in the event of an incident.
| Our offering for Network Security
---|---
####  Managed Security Services
We ensure that the firewalls, VPN, IDS, proxy, Web and e-mail security as well as WAN encryption work without errors. The dashboard gives you an overview of all security-related incidents in real time.
* * *
Watch the movie
* * *
##  All Managed Security Services for a secure IT infrastructure

text: | Our offering for Network Security
---|---
####  Managed Security Services
We ensure that the firewalls, VPN, IDS, proxy, Web and e-mail security as well as WAN encryption work without errors. The dashboard gives you an overview of all security-related incidents in real time.
* * *
Watch the movie
* * *
##  All Managed Security Services for a secure IT infrastructure
Minimise IT risks in the key business areas with Managed Security Services – based on requirements, with a modular principle. You select the security services that your company requires, and we operate them.
* * *
* Managed Network Security
* Content Security
* Mobile Security Services
* Professional Security Services
### **Protect your network and data centre with our proactive Security Management**
* * *
**Threat Detection & Response**
Obtain an overview of potential security incidents
and get professional support in the event of Cybersecurity attacks.
More about Threat Detection & Response
* * *
* * *
**MSS-i Network Security**
Round-the-clock security management for corporate networks.
More about MSS-i Network Security
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**Zscaler Web Security from Swisscom**
The proven cloud-based solution from Switzerland.
More about **Zscaler Web Security from Swisscom**
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**Mail Security Services**
Cloud-based anti-virus and spam solution for secure e-mails.
More about **Mail Security Services**
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**Remote Access Service**
Secure access to company data via the Internet.
More about Remote Access Service
* * *
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**DDoS Protection Service**
Protection against targeted DDoS attacks.
More about **DDoS Protection Service**
* * *
* * *
**Managed Firewall**
Protection for corporate networks.
More about **Managed Firewall**
* * *
* * *
Due to technical difficulties, please try again later.
* * *
* * *
##
What our customers say about us
* * *
*   * Peter Hagen
Head of IT and member of the Board of Directors Planzer Transport AG
* * *
##  «Swisscom was there at the right time with the right offering.»
Read more
* * *
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* * *
##  Other important security topics
* * *
## Enable secure digital processes
Protect your data and access to it. Enable new digital business models and processes thanks to security.
Further information
* * *
* * *
## Overview of security services
The situation regarding threats is constantly changing in the digital world. Swisscom provides you with comprehensive Managed Security Services.
Go to overview
* * *
##  The latest on security
Press release
### Swisscom once again crowned the leading provider of MSS in 2016
As in the previous year, Swisscom has come out on top as the leading Swiss Managed Security Service Provider in 2016 in the Security Vendor Benchmark published by the independent Experton Group.
Offer
### Threat Detection & Response
Comprehensive company protection due to early detection and a professional response to Cybersecurity attacks
More about
Press release
### SGKB places its trust in Ransomware Protection
An attack involving ransomware can completely paralyse a company if the worst comes to pass. St. Galler Kantonalbank, SGKB, has made clever provisions.
More about
Data protection and security
### Data deserves the best protection
Information is one of the most valuable assets of our age. We are committed to transmitting and storing information as securely and reliably as possible.
More about
* * *
* * *

text: # Data protection at Swisscom
## Clear. Transparent. Precise.
## What data we use, how and what for
## What applies to all data types
#### Place of processing
Your data may also be processed abroad, in particular if we engage service providers and distribution partners for the provision of our services, the provision and maintenance of our products, as well as distribution and marketing. The processing of your data may take place worldwide but will occur primarily in countries of the European Economic Area, Kosovo and the USA.
Examples:
* Connection data is processed in **all countries** in which you use Swisscom **telecommunications services** as well as in countries in which your conversation partners are located.
* Data exchanged over the **Internet** may be transferred **abroad** even if both the sender and the recipient are located in Switzerland.
* The data processed in order to provide Swisscom offers may be stored on the servers of **advertising service providers** abroad (e.g. in the **USA** ) and processed there for designing our marketing campaigns.
* Calls to our **hotline** may be processed by support service providers abroad (e.g. in **Kosovo** ). In the process, their employees will be given access to your data if necessary.
* **DevOps Centers** that are part of the Swisscom Group may view applications containing contact details and other information about you when providing development and operational services from the **Netherlands and Latvia**.
* To ensure efficient operation, applications can be operated on **cloud platforms**. Under certain circumstances, cloud providers may obtain access to your data from **abroad** , subject to the application of foreign law.
If the processing occurs in countries whose legislation does not provide an adequate level of data protection, the protection of your data is ensured by taking the measures prescribed by law, such as the conclusion of contractual agreements (standard contractual clauses of the European Commission, which are available here(opens in new tab)) as well as appropriate technical and organisational measures.
#### Duration of processing
We only use and store your data for as long as it is necessary or technically required to achieve the purposes for which it was collected, to comply with statutory retention periods and for our legitimate interests in documentation. After that, your data is deleted or anonymised.
Examples:
* To comply with our financial reporting and retention obligations, e.g. we generally keep your invoices for **10 years** even after your payment.
* To comply with our obligations under the Federal Act on the Surveillance of Postal and Telecommunications Traffic (SPTA), we retain your connection data for **six months**. Following your termination of the contract, we will retain your master and contract data for **two** years in order to make it easier for you to resume the customer relationship and to inform you of new offers.
* If there are still outstanding claims, or if misuse is suspected, we will retain your orders, notices of termination or instructions to us even after the termination of the agreements for **as long as necessary** to enforce legal claims.

text: * If there are still outstanding claims, or if misuse is suspected, we will retain your orders, notices of termination or instructions to us even after the termination of the agreements for **as long as necessary** to enforce legal claims.
* If certain data cannot be separated from other data, it will remain stored until the entire **data record is deleted** (e.g. by overwriting backup copies).
* Usage data is retained for the period **relevant** to the intended product development (e.g. two years in the case of TV services)
* Voice recordings containing personal information about you are retained for as long as necessary to provide the service, to improve and further develop the speech and intent recognition system, but for **no more than five years**.
#### Protection of your data
To protect your data against unauthorised or unlawful processing and to secure it against loss, unintentional alteration, unwanted disclosure, or unauthorised access, we take technical and organisational measures, such as
* **encrypting** and **pseudonymising** certain data.
* creating **backups**.
* logging accesses and implementing technical **access restrictions**.
* issuing binding data processing **instructions** to our employees.
* undertaking protection and **confidentiality agreements** with our service providers as well as the corresponding controls.
The content of your communications with third parties will only be recorded if we are ordered to do so by a competent authority based on a corresponding decree or if the recording is part of the service you have obtained (e.g. Combox or bluewin Mail). We only access the contents of your personal devices, e.g. in the event of malfunctions, with your express consent and only as necessary for troubleshooting.
Unless a special form of professional secrecy (e.g. medical confidentiality) or banking secrecy applies in the specific case, we are not subject to any professional confidentiality. If you believe any of your data is subject to a duty of confidentiality, please let us know so we can review your matter of concern.
#### Your settings and rights as a customer
You can choose **individual settings** regarding our usage or your data, e.g.
* offers from Swisscom
* processing of your data for product development, improvement and research purposes
* processing your data for the purpose of analysing flows of people
##### You also have certain rights, such as
* the right to information regarding the data processed about you
* the right to deletion of your data
* the right to correction of your data
* the right to the disclosure of certain data
To take advantage of these options, log into **My Swisscom (opens in new tab)** or contact us.
We use cookies and other tracking technologies on our websites. You can adjust your settings here and change them at any time.
You can choose **individual settings** regarding our usage of your data and can exercise certain **rights**. Log in to the customer center to make use of these options or contact us. If you do not find a setting for certain mentioned data usage, it doesn’t take place in connection with the service you have obtained.
myWingo

text: You can choose **individual settings** regarding our usage of your data and can exercise certain **rights**. Log in to the customer center to make use of these options or contact us. If you do not find a setting for certain mentioned data usage, it doesn’t take place in connection with the service you have obtained.
myWingo
Coop Mobile Mein Konto
M-Budget Mobile Mein Konto
#### Your rights as a non-customer
##### Even if you are not (or are no longer) our customer, you still have certain rights, such as
* the right to information regarding the data processed about you
* the right to deletion of your data
* the right to correction of your data
To exercise these rights, please use one of our templates or contact us.
Request for information (opens in new tab)
Request for Correction (opens in new tab)
Request for deletion (opens in new tab)
If you were our customer and the contract termination was no longer than 3 months ago, you can also log in to My Swisscom and download your data that was still available at that time
We use cookies and other tracking technologies on our websites. You can adjust your settings here and change them at any time.
#### Legal basis and right to lodge a complaint
Depending on the purpose, the use of your data takes place on the following **legal basis** : Necessity for the **conclusion or performance of a contract** , for the **fulfilment of legal obligations** or due to a **legitimate interest**.
We have a legitimate interest principally in the use of the respective data types for the purposes mentioned above. This includes the provision of third-party services to you, the development and improvement of our products and the submission of offers as well as the analysis of traffic flows based on anonymised data. We also have a legitimate interest in forwarding the data to the respective recipients mentioned.
If your rights are violated, you can assert them either by bringing an **action before the competent court** or by filing a **complaint with the competent data protection authority**.
Contact details data protection authority in Switzerland: Federal Data Protection and Information Commissioner (opens in new tab)
Contact details data protection authorities in the European Economic Area(opens in new tab)
Policy in PDF format(opens in new tab)
Cookie Information
Contact

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Apprenticeship vacancies
* Apprenticeship vacancies
* Apprenticeship vacancies
# All apprenticeship positions
On this page, you will find all available apprenticeship positions at Swisscom.
__Ready?
## Next Generation
Have you just completed your school, college or university education and are planning your next step? Are you at home in the digital world, keen to learn and achieve great things with your colleagues? Start your career now with an apprenticeship, fast-track Way-up traineeship, practice-based bachelor’s degree programme, or a long-term internship as part of your secondary education (school-based VET programme, or SOG). Or become an (IT) trainee, perhaps also in our Step-in graduate internship programme. Next Generation – get your career off to a great start with Swisscom.
Are you a school-leaver?
Are you a secondary school-leaver or Matura holder?
Are you a student or graduate?
# Ready for Swisscom
Familiarise yourself with our working environment and the application process.
What you do is who we are.
Why Swisscom
Your application
## Get to know us
Find out everything you need to know about Swisscom as an employer and your career opportunities with us at our information and taster events.
Go to Events
## Keep in touch
Here you’ll find all the answers you are looking for. Satisfy your curiosity, find more information about the innovative training model and find out about working at Swisscom.
Contact our Next Generation team
Subscribe to our YouTube channel
School-leaver
Secondary school-leaver & Matura holder
Student & Graduate
---

text: ####  Put together the best package for your SME.
Go to configurator
# Our solutions for SMEs –
more love for your IT ♥
As a small or medium-sized business, you can rely on our business solutions, IT services and IT support to be ready for the digital future.
#  Internet, landline & TV
Appropriate Internet services and packages
for your SME.
Find out more
#  Mobile
Mobile working with efficient
subscriptions, equipment and accessories.
Find out more
#  Cloud
The right SME solutions for your successful
journey to the cloud.
Find out more
#  Security
Effective security solutions for the best
possible protection and immediate assistance for hacker attacks.
Find out more
#  New Way of Working
Efficient communication and workplace
solutions for mobile working.
Find out more
#  Network
Internet, telephony, network & IT optimally configured
Find out more
#  Hospitality TV
Find out more
###  Your personal access
* To My Swisscom Business(opens in new tab)
* View invoices online.(opens in new tab)
###  How ready is your SME?
400.– geschenkt
##  Dr. IT is here to help with your IT troubles
Dr. IT’s guide explains how to show your IT more love.
discover now
Aktuelle Promotion
##  Security e-learning for employees
Train your team and increase security with our free e-learning course.
Go to e-learning
Jetzt wieder vor Ort
##  E-Learning Work Smart
Learn how to improve your focus when you work from home. Our e-learning gives you useful tips your everyday life in a few simple steps
Go to free e-learning
Receive insightful articles, whitepapers, event information and webinars on current IT topics for your company on a regular basis.
###  Reasons for choosing Swisscom
_​_
#### One-stop solutions
Innovative, integrated solutions for SMEs
in any sector.
_​_
#### Scalable solutions
Flexible solutions that grow with your
needs.
_​_
#### Trusted IT partners
Our certified partner companies provide a
local service whenever you need it.
###  What our customers say
MediTest Pharma Swiss SA
### ‘What I appreciate about Swisscom is quality at all levels.’
Trewitax AG
### ‘Moving to the cloud was an step towards digitising our work.’ ​
###  What our customers say
MediTest Pharma Swiss SA
### ‘What I appreciate about Swisscom is quality at all levels.’
Trewitax AG
### ‘Moving to the cloud was an step towards digitising our work.’ ​
1.   2.
__ Previous __Next
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form(opens in new tab)

text: #  Set up Bluewin e-mail
On this page:
Using e-mail on your phone or computer: how to set up your Bluewin e-mail in another program (e.g. in Outlook or on your iPhone).
##  Set up yourself with instructions
What you need
* Your Bluewin e-mail address
* Your e-mail password (not the same as your Swisscom Login password)
You set the password when you created your e-mail address. Forgotten your password? Create a new one in My Swisscom(opens in new tab).
###  For which device do you need instructions?
_****​_
Smartphone
_****​_
Smartphone
_****​_
Computer/­Laptop
_****​_
Computer/­Laptop
For business customers: Instructions for Smartphone(opens in new tab) or Computer/Laptop(opens in new tab).
##  Server settings and expert help
Use the Swisscom server data to set up Bluewin e-mail on your device.
We can help you in the Swisscom Shop, on the phone or on site (charges apply).
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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## Description & protection of DDoS attacks
# When the DDoS attacks strike
* * *
* 
Share
* 
Share
* 
Share
* 📧
Forward
Cyber attacks using DDoS (Distributed Denial of Service) paralyse entire websites and IT systems. What this barrage of data can do and how companies can protect themselves against it.
* * *
Text: Felix Raymann/Andreas Heer, Image: Swisscom, 14 november 2018, updated on 28.06.2023
* * *
* * *
* * *
June 2023 will go down in cybersecurity history as an especially intense month. Two major DDoS attacks paralysed websites and online services, with people and companies in Switzerland among those affected.
At the beginning of June, the availability of some Microsoft cloud services was limited due to a DDoS attack. And about a week later, Switzerland was impacted directly. Various websites of the federal government and larger cities were temporarily or partially unavailable due to the attack.
* * *
## DDoS attacks with a political background
Notably, in both cases the focus was less on financial criminal motives than on political ones. Hacktivists from the groups Anonymous Sudan and NoName launched their attacks on Microsoft and the Swiss public sector in the context of the war of aggression against Ukraine. As part of its ‘DDosia’ project, NoName also appears to be paying people who make their infrastructure available to participate in the attacks. According to Avast security researchers, this group involves around 7,000 people.
In other words, Switzerland and Swiss companies are also affected by DDoS attacks. The examples from June demonstrate the wide range of potential motives and the ever-present risk of attacks. The current Swisscom Cybersecurity Threat Radar also describes the threat as increasing.
* * *
## Blackmail with DDoS threat
The majority of attacks are likely to have purely financial motives. In most such cases, DDoS attacks are used to put additional pressure on victims of a ransomware attack to pay a ransom. After all, such infrastructure failures can result in significant damage for the company. If web services are unavailable for a certain period, the company risks a significant loss of revenue. This can lead to notable losses for online shops, banks or any other service provider that depends on its web presence. What’s more, a company risks damage to its reputation if a website is stigmatised as ‘insecure’. There are also costs associated with restoring the status quo. In the aftermath of the attacks, in turn, there is a risk of data loss for affected companies.
* * *
## Increasingly sophisticated attacks
DDoS attacks all follow a similar pattern: a company’s Internet servers are flooded with so many requests that they can no longer process the high volume of data or high number of IP packets, and collapse under the load. To be able to execute such a high number of requests in the first place, the attackers need the appropriate infrastructure or to hire a botnet of infected devices. These may be poorly protected PCs, but can also be networked everyday devices, such as surveillance cameras, routers, household appliances or similar Internet-connected devices.

text: The increasing sophistication of the attacks is making defence more difficult. Initially, attacks often took place on the lower network layers (OSI layers); by means of PING or SYN flooding, for instance. Such attempts can be blocked relatively easily by protection systems such as firewall or IDS/IPS.
Attackers such as the «NoName», on the other hand, combine different attack vectors with UDP reflection attacks. In this case, the cybercriminals take advantage of the fact that services such as DNS (Domain Name Service) provide a comprehensive response to small request packets. With approaches such as DNS amplification, for example, it is therefore sufficient to make numerous requests from the victim’s IP address to flood the victim with a much larger amount of data (IP spoofing). Combined with other forms of attack, such as HTTP(S) flooding on the application layer (layer 7), these DDoS attacks are very efficient and difficult to block on the victim’s systems.
* * *
## Effective protection against DDoS
DDoS attacks are taking place every day and all of the targets are accessed over the Internet. Any provider of web and Internet services with a publicly accessible IP address, therefore, can become a target. Preventive measures (see list below) are therefore essential, but not sufficient to ensure complete protection. Companies can only protect themselves against DDoS attacks to a limited extent. For example, if a simple DoS filter is enabled on the corporate firewall, it can analyse and filter incoming traffic. However, if the attack is distributed and exceeds the available bandwidth of the Internet connection or the performance of the firewall, this filter no longer provides protection. The same situation results from a large number of IP packets.
Effective DDoS protection therefore starts with the Internet backbone of the service provider. Here, a distributed attack is repelled with a ‘distributed defence mechanism’. With Swisscom’s DDoS Protection Service, for example, sensors on various routers in the Internet backbone deliver important information about current Internet traffic at all times. This allows the protection systems to respond in real time and activate appropriate filters. Attacks can thus be fended off while ensuring that only legitimate traffic is routed to the customer infrastructure.
Free PDF →
Whitepaper
DDoS Attacks as an IT Security Risk
* * *
Free PDF →
Whitepaper
DDoS Attacks as an IT Security Risk
* * *
* * *
### Prevention and protective measures against DDoS
* * *
From a business perspective, operating a web service without effective DDoS protection measures and crossing your fingers that you will not be considered an interesting target for cybercriminals in any case should be considered wilfully negligent behaviour. Therefore, precautions should be taken to prevent damage in the event of possible attacks:
* * *
##### Prevention in the Internet backbone
* * *
The Swisscom DDoS Protection Service helps you effectively prepare for DDoS attacks. All relevant services operated on different servers must be protected by the same DDoS Protection Service.
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#####  Early detection
* * *

text: * * *
##### Prevention in the Internet backbone
* * *
The Swisscom DDoS Protection Service helps you effectively prepare for DDoS attacks. All relevant services operated on different servers must be protected by the same DDoS Protection Service.
* * *
#####  Early detection
* * *
The IT managers should be aware of the normal system status (baseline), so that anything unusual immediately stands out. Regular automatic evaluation of the log files will highlight any anomalies. Monitoring also includes the view from outside: the availability of services from outside the company must be controlled over the Internet.
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##### Assessment of consequences
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What would the consequences of a system outage following a DDoS attack be? Companies should calculate the direct and indirect damage that could result from hours, days or even weeks of interruption to their systems.
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#####  Disaster recovery plan
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An internal disaster recovery plan should be in place for emergencies, which also covers the worst-case scenario. The persons responsible must have the right training, be familiar with the necessary procedure and be able to swiftly notify relevant contact persons (internal and external).
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#####  Restricting access
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Access to your own web service may be restricted by restricting the sender IP. If necessary, for example, you can block all server requests from outside Switzerland or certain countries. In addition, the assignment of rights for the entire network should be strictly adhered to at all times.
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##### Cloud-based firewall with scalable resources
* * *
The firewall should have sufficient resources and be able to accommodate additional blocking rules at short notice in the event of an attack. A cloud-based managed firewall with scalable resources is recommended for this.
* * *
#####  Threats
* * *
Technical measures to prepare for the threat of an attack should be taken with the Internet service provider. Ransom demands should never be paid.
* * *
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More on the topic
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Whitepaper
#### DDoS Attacks as an IT Security Risk
Whitepaper
#### DDoS Attacks as an IT Security Risk
Motives for DDoS attacks
#### “Every company shows up on the radar”
Motives for DDoS attacks
#### “Every company shows up on the radar”
Download
#### Cyber Security Threat Radar 2023
In the Swisscom Cyber Security Threat Radar 2023, find out which cyberthreats and trends in IT security are relevant to companies.
Download
#### Cyber Security Threat Radar 2023
In the Swisscom Cyber Security Threat Radar 2023, find out which cyberthreats and trends in IT security are relevant to companies.
* * *
* * *

text: #  Bluewin e-mail: New products
On this page:
Bluewin e-mail light, basic, pro and advanced: all you need to know about the changes to Bluewin e-mail products and Webmail adverts.
* New Bluewin e-mail products
* Adverts in Webmail
* FAQs
##  New Bluewin e-mail products
* Swisscom has updated its Bluewin e-mail products. Key information at a glance:
* Your e-mail addresses and e-mails remain unchanged.
* Products that were free previously will remain so.
* Residential customers with free services will see adverts when they use Bluewin e-mail via Webmail
* Users with an Internet subscription and Bluewin e-mail basic can switch to ad-free Bluewin e-mail pro for CHF 1.90/mth. Which subscription do I have?(opens in new tab)
* The paid services include more storage and more e-mail addresses than before in some instances.
##  Adverts in Webmail
You will see adverts in your Webmail inbox if you use Bluewin e-mail for free or do not pay for it separately. You will not receive advertisements through your e-mail program or app, such as Windows Outlook or Apple Mail.
#### What sort of advertisements will there be?
You may see advertising banners at the top of the page and advertisements above the first e-mail in your inbox. They are clearly identified as advertisements to ensure that they are not confused with spam e-mails. After the e-mail has been sent, you will see another advertisement.
#### How can I avoid adverts?
If you have an Internet subscription and Bluewin e-mail basic, you can switch to Bluewin e-mail pro for CHF 1.90/mth for ad-free Bluewin e-mail and more storage (15 GB instead of 5 GB).
If you do not wish to see adverts, you can use your e-mail program or app (Windows Outlook or Apple Mail) to access your Bluewin e-mail. Go to instructions
You cannot deactivate or change the way the adverts are displayed in Webmail.
##  FAQs
#### What are the new e-mail products available from Swisscom?
You can see all the e-mail options available from Swisscom and the services they include in this overview.
#### What is included in the new terms and conditions?
The new terms and conditions (PDF) include the following:
* The **spam filter protects you from unwanted e-mails** and is activated by default. Swisscom can use anonymised reports about spam e-mail to improve the spam filter. How the spam filter works
* For security reasons, Swisscom may require you to use additional security factors to **protect your password** , such as two-factor authentication. In addition to the user name and password, you will also be asked for an SMS code that will be sent to your registered mobile number.

text: * For security reasons, Swisscom may require you to use additional security factors to **protect your password** , such as two-factor authentication. In addition to the user name and password, you will also be asked for an SMS code that will be sent to your registered mobile number.
* If you **use** Bluewin e-mail **free of charge or do not pay for it separately** , you may receive **advertisements** in your inbox. However, this will only happen if you access your Bluewin e-mails through a web browser (Webmail(opens in new tab)). You will not receive advertisements through your e-mail program or app, such as Windows Outlook or Apple Mail.
* The **e-mail products** are available without using other Swisscom products or as an **option** with a Swisscom Internet subscription.
* Swisscom can **deactivate e-mail accounts** without prior notice or compensation if they have not been accessed for more than 12 months.
#### When is an e-mail account considered "inactive" and can be deleted?
"Inactive" means that the account has not been accessed for more than one year. However, if you have set up Bluewin e-mail on your mobile phone or computer (e.g. with Outlook or Apple Mail) or log in via webmail, the account remains active – even without sending or receiving e-mails. If you have set up automatic forwarding to another e-mail address, this also counts as activity.
#### Will my login change?
If your password complies with basic security rules, then your login will not change. In the event of unusual login attempts, Swisscom can require the use of additional security factors such as two-factor authentication.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: Zoon
* 10-day free trail
* 10-day free trail
Arrange a demo
# Event management software for organisations
# Event management software for organisations
Zoon helps you connect participants seamlessly to events. All-in-one event platform with swiss data hosting - for in-person, virtual and hybrid events.
10-day free trial
Campaigns
Websites
Check-in
Community
Live Streaming
## Create a better event experience - for you and your participants
Simplify your events with Zoon and save up to 80% of time. Always keep control of your events. Improve your event marketing with event data.
###  Better control for event managers
Maintain an overview via the event dashboard and add value thanks to detailed analyses.
###  Higher productivity for organizations
Up to 80% higher productivity thanks to automation along the event journey.
###  Simplify event experience
Simplified event management for event managers and seamless event experience for attendees.
## What our customers say
_“Zoon convinces us above all with the simple operation of the tool. It is also self-explanatory for the employees to register for an event.”_
Sarah Reichenbach, Project leader SBB Aktiv
_“Zoon is an all-in-one solution that has guided us seamlessly from preparation to execution to post-event follow-up.”_
Milan Blagojevic, CEO Okolo Ltd
_"We are convinced by the uniquely friendly, fast and professional support. The registration app makes the process on site much easier."_
Andrea Kaminski, Head of Events Mepha Pharma AG
1.   2.   3.
__ Previous __Next
## Organisations like these use Zoon
## Feature overview
### E-mail campaigns
Send invitations, reminders or and event information directly with Zoon.
More about email campaigns
### Create event website
Create branded event websites for all your events within minutes.
More about event websites
### Event check-in
Reduce waiting times at the entrance with our automated check-in solution.
More about event check-in
### Event community portal
Connect people and build communities through events.
More about event communites
### Live streaming integration
Broadcast your virtual events with integrated live streaming technology.
More about live streaming integration
## Select your use case
## Employee events
## Employee events
Organise all closed events on one platform.
* Send personal invitations directly from Zoon
* Restrict access to selected participants or departments
* Offer registration and deregistration options
* Request additional options such as hotel or meal preferences flexibly
* Increase productivity through automation
* Keep an overview with the Event Dashboard and create more security for event planning
* Comply with internal guidelines with individual branding and data protection settings
> Show demo event(opens in new tab)
## Marketing events
## Marketing events
Manage public and exclusive marketing events along the entire event experience chain
* Send personal invitations, reminders and thank-you e-mails automatically
* Create interactive event websites in your own branding with all the information, such as agenda and speakers
* Use flexible registration and booking logics for individual registration options
* Keep an overview with the Event Dashboard and create more security for event planning
* Provide a seamless event experience with e-tickets, event badges and a check-in app

text: * Send personal invitations, reminders and thank-you e-mails automatically
* Create interactive event websites in your own branding with all the information, such as agenda and speakers
* Use flexible registration and booking logics for individual registration options
* Keep an overview with the Event Dashboard and create more security for event planning
* Provide a seamless event experience with e-tickets, event badges and a check-in app
> Show demo event(opens in new tab)
## Conferences
## Conferences
Keep track of the organisation of simple to complex conferences at all times.
* Promote the event directly from Zoon with an integrated newsletter function
* Create conference websites in your own branding with all the information, such as agenda, speakers and sessions
* Ticket sales with integrated payment solution and quotas
* Define pricing terms per target group
* Provide a seamless event experience with e-tickets, event badges and a check-in app
> Show demo event(opens in new tab)
## Training and further education
## Training and further education
Advertise training and further education from a central platform and evaluate participants centrally.
* Publish offers in an event library by categories
* Increase productivity by importing event series and copy functions
* Request additional information such as arrival or overnight stays flexibly
* Offer paid or free registrations through the integrated payment solution
* Offer virtual or physical events
* Record attendance with check-in app
* Use evaluation and analysis options for all events
> Show demo event(opens in new tab)
## Event Community
## Event Community
Create a central event platform for communities to connect members to events.
* Publish community events in a portal by category and advertise them with promotions
* Involve the community through user-generated events
* Increase interactions with community features such as P2P messaging
* Offer virtual or physical events
* Record attendance with check-in app
* Use evaluation and analysis options for all events
> Show demo event(opens in new tab)
## Virtual and online events
## Virtual and online events
An inspiring virtual event experience thanks to integrated live streaming.
* Integrated live streaming links or any video conferencing solutions such as Microsoft Teams, YouTube, Zoom and Google Meet.
* Offer paid or free registrations through the integrated payment solution
* Offer single to multiple sessions
* Create event build-up with a live countdown
* Measure the number of participants through the virtual check-in
> Show demo event(opens in new tab)
Hybrid events
## Hybrid events
Organise a combination of virtual and physical event participation easily through one solution.
* Send personal invitations, reminders and thank-you e-mails automatically
* Provide a seamless participant experience for both physical and virtual attendees
* Create interactive event websites in your own branding with all the information, such as agenda and speakers
* Deploy flexible registration and booking logics depending on participation type
* Full overview and control thanks to virtual and physical check-in function
> Show demo event(opens in new tab)
## Security & Compliance
Thanks to our Swisscom security and compliance standards, you can enjoy worry-free digital event management with Zoon.
ISO 27001 certified cloud
ISO 9001
Bug Bounty pro­gram

text: * Deploy flexible registration and booking logics depending on participation type
* Full overview and control thanks to virtual and physical check-in function
> Show demo event(opens in new tab)
## Security & Compliance
Thanks to our Swisscom security and compliance standards, you can enjoy worry-free digital event management with Zoon.
ISO 27001 certified cloud
ISO 9001
Bug Bounty pro­gram
Data storage in Switzerland
GDPR compliant
## Price models
event
####  For one-off events
Includes **500 registrations**
---
1 event
Event websites
Event campaigns
Event check-in
Virtual & hybrid events
2 administrators
1 e-mail sender address
Online support portal
Price per event
CHF 850.–
* Details
basic
####  For annual usage
Includes **1,000 registrations**
---
Unlimited number of events
**Event functions plus:**
1 event type
Event library
5,000 e-mails & SMS per month
5 administrators
Price per year
CHF 2,490.–
* Details
advanced
####  For medium-sized organisations
Includes **5,000 registrations**
---
Unlimited number of events
**Basic functions plus:**
3 event types
10,000 e-mails & SMS per month
3 e-mail sender address
10 administrators
Price per year
CHF 8,900.–
* Details
premium
####  For large organisations
Includes **10,000 registrations**
---
Unlimited number of events
**Advanced functions plus:**
Private cloud
Individual Domain
Single sign-on & Active Directory integration
Unlimited number of administrators
Unlimited event types
Premium support
API integration
Price per year
On request
* Details
## FAQ
#### Was zählt als eine Registration?
Eine "Registration" bedeutet eine in Zoon registrierte E-Mail-Adresse, welche in der betreffenden Lizenzperiode auf der Plattform einen Buchungsvorgang abgeschlossen hat. Als eine Registration gilt eine An- oder Abmeldung, aber auch eine gelöschte Buchung. Ein Benutzer, der eine entsprechende Event Webseite besucht, ohne den Buchungsprozess abzuschliessen, gilt nicht als "Registration". Die effektive Anzahl Registrationen wird nach dem Event oder abgelaufenem Lizenzjahr festgestellt.
#### Was sind die Mindestlaufzeiten?
Die Mindestlaufzeit beim Abschluss einer Jahreslizenz beträgt 12 Monate.
#### Was sind einmalige Einrichtungskosten?
Uns ist wichtig, dass Sie ab dem ersten Tag das volle Potential von Zoon nutzen können. Darum unterstützen wir Sie initial mit der Einführung und Konfiguration der Plattform. Die einmaligen Einrichtungskosten variieren je nach gewähltem Abomodell. Kontaktieren Sie uns für genauere Details.
## Your contact person
Marc Blindenbacher
Head of Event Data
(opens in new tab)
Tel. +41 58 221 43 82
Contact an expert
## More exciting articles

text: Please enable JavaScript for better browser functionality
* * *
* * *
# VoIP Interconnection
* * *
* * *
Whether fixed network or mobile network, we connect your network to ours, so that your customers can communicate throughout Switzerland. Interconnection services include network services, number porting, network access, termination , added-value, transit and also reciprocal services.
* * *
* * *
**Your benefits**
* * *
* * *
Everything from a single source and Swiss-wide coverage: With an interconnection interface, you can reach every provider in Switzerland.
* * *
* * *
* * *
Offer your end customers high voice quality via the VoIP interconnection.
* * *
* * *
We can support you in planning the migration from conventional circuit-switched network architecture to the completely IP-based next-generation network.
* * *
* * *
* * *
* * *
* * *
**Contract documents**
* * *
* * *
#### Service descriptions
* * *
* * *
* __
Service Description - Network Services VoIP
(PDF file, 405 KB)
* __
Service Description - Network access Services VoIP
(PDF file, 159 KB)
* __
Service Description - Termination Services VoIP
(PDF file, 174 KB)
* __
Service Description - Transit Services VoIP
(PDF file, 212 KB)
* __
Service Description - Value added Services VoIP
(PDF file, 227 KB)
* __
Service Description - Operator Number Portability
(PDF file, 158 KB)
#### Manuals
* * *
* * *
* __
Price Manual - VoIP Interconnection
(PDF file, 158 KB)
* __
Annex 1 to Price Manual - Interconnection 01.09.2023
(PDF file, 248 KB)
* __
Annex 1 to Accounting & Billing Manual - VoIP Interconnection
(PDF file, 216 KB)
* __
Operational Manual - VoIP Interconnection
(PDF file, 384 KB)
* __
Technical Manual - VoIP Interconnection
(PDF file, 254 KB)
* __
Annex 1 to Technical Manual
(PDF file, 533 KB)
* __
Annex 2 to Technical Manual
(PDF file, 397 KB)
* __
Numbering Manual
(PDF file, 4 MB)
* __
Numbering Manual
(XLS file, 693 KB)
#### Older versions
* * *
* * *
* __
Annex 1 to Price Manual - Interconnection 01.05.2023
(PDF file, 222 KB)
* __
Annex 1 to Price Manual - Interconnection 01.04.2023
(PDF file, 256 KB)
* __
Annex 1 to Price Manual - Interconnection 01.10.2022
(PDF file, 252 KB)
* __
Annex 1 to Price Manual - Interconnection 01.07.2022
(PDF file, 231 KB)
* __
Annex 1 to Price Manual - Interconnection 01.04.2022
(PDF file, 231 KB)
* * *
* * *
**Product-independent contract elements**
* * *
\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
* * *
\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
* * *
* * *
**Interested?**
Did one of our products or services appeal to you?
Please feel free to contact us without any obligation!
****
Contact
* * *

text: Skip to content
* Home
* Swisscom Hero City
* Swisscom Hero League
* Swisscom Hero Cup ft. League of Legends
* Hall of Fame
* Socials
* Tournament page
* Discord
* Twitter
* Twitch DE
* Twitch FR
* English
* English
* Français
* Deutsch
>
Scroll
##  Swisscom Hero League CS:GO Spring Season 2023
## Congratulations to the winners
At this point, we would like to thank all participants for their commitment and congratulate the winners of the Swisscom Hero League Spring Season 2023.
## Standings CS:GO Spring Season 2023
Rank#
Team
Wins/LossesW/L
Round W/L+/-
PointsP
### 1
## mYinsanity
9-2
52
33
### 2
## Sans Vergogne
9-4
45
28
### 3
## KINGZZZ Esports
9-5
16
27
### 4
## SLNT.ProCloud
8-5
35
25
### 5
## Lausanne esports
7-6
33
22
### 6
## Babos Gaming
7-7
6
21
### 7
## Fragbox Gaming
2-12
-93
6
### 8
## Virtualetix
2-12
-87
6
### Results
## MATCHDAY 1 28.03.2023
## MATCHDAY 2 04.04.2023
## MATCHDAY 3 11.04.2023
## MATCHDAY 4 18.04.2023
## MATCHDAY 5 25.04.2023
## MATCHDAY 6 02.05.2023
## MATCHDAY 7 09.05.2023
## Halb Finale 23.05 & 24.05
## Grand Final 27.05.2023
### Participants
## Teams
## Additional information
## Roadmap
## Prize money

text: Please enable JavaScript for better browser functionality
## Data protection with Sensitive Data Services
# Sensitive Data Services: locate, classify and protect sensitive data
__Contact us
Go to offer
Go to offer
Go to SME
Go to SME
Hybrid IT infrastructures raise questions about data protection. In other words, where the confidential data is stored and whether this sensitive information is really being stored in the right place and correctly classified.
### Locating and protecting sensitive data
An up-to-date overview is important, and not only to comply with the regulatory provisions of the Federal Act on Data Protection (FADP) and its European counterpart, the GDPR. Risk management must also take into account systems that store sensitive data. With Sensitive Data Services, you get the overview you need and can respond accordingly.
Data protection is the most important reason for keeping track of where precisely sensitive information is stored. However, it’s also about data security and managing risk. This is where important questions arise: is customer and personal data sufficiently protected in the event of a cyber attack and stored only in designated locations? Are steps taken to ensure that sensitive data does not accidentally fall into the wrong hands (data leakage)? This can happen, for example, if data is not anonymised on a test platform or is shared with third parties. The more complex the IT infrastructure, the greater the importance of data monitoring such as Sensitive Data Services for inventorisation and classification of data.
* * *
* * *
#### Your benefits
Complete overview of confidential data regardless of storage location
Implementation of data governance requirements
Data inventory to meet regulatory requirements such as FADP, GDPR
#### When is it the right solution?
With hybrid and multi-cloud environments, companies are responding flexibly to changing needs. In doing so, they need to ensure that confidential data does not end up on the wrong platform or being inadvertently shared with third parties. Data governance and an up-to-date data inventory are central to ensuring data protection.
Keep track with our automated service, which scans and categorises your data, helping you lay the foundations for the proper protection of confidential data. When you share data such as log files with third parties, the service helps you to ensure that confidential information is deleted beforehand. Or it can prevent sensitive information from landing in test environments. This enables you to ensure correct compliance with data protection provisions in the case of sensitive data, even in complex IT infrastructures.
What’s in it for you:
* Automatic classification of active and archived data
* Swiss-developed data inventory solution
* Scalable from ad-hoc scanning to ML-based classification
* * *
#### Why Swisscom?
* Proven: We use the service for global companies and for Swisscom itself.
* Swiss solution: We process your confidential data either on site or in our data centres.
* Flexible: We offer the service as a stand-alone solution or as an integration via API.
#### The first step
Request quotation

text: * Automatic classification of active and archived data
* Swiss-developed data inventory solution
* Scalable from ad-hoc scanning to ML-based classification
* * *
#### Why Swisscom?
* Proven: We use the service for global companies and for Swisscom itself.
* Swiss solution: We process your confidential data either on site or in our data centres.
* Flexible: We offer the service as a stand-alone solution or as an integration via API.
#### The first step
Request quotation
Would you like to know more about Sensitive Data Services? We look forward to preparing your no-obligation quotation.
__Request quotation
Download
Sensitive Data Services factsheet
Article
Crown jewels mean something different for everyone
#### How Sensitive Data Services work
The DataScout software searches stored data, automatically locates potentially sensitive information and indicates the data category to which it belongs. On the basis of the report, the confidential data can be moved, reclassified, anonymised, protected or deleted.
##### Data Profiling
Identify where potentially sensitive data is stored.
##### Data Category Matching​
Search all data records and match them with predefined categories.
##### Exact Data Matching
Verify matches using real data sets (fingerprinting).
##### Reporting​
Create statistical reports on matched data categories.
#### Three steps to the secure handling of sensitive data
Our comprehensive services will support you handle your sensitive company data correctly.
##### Define confidential data
With a “data protection check”, you define together with our experts what type of data is particularly sensitive for your company in connection with the Federal Act on Data Protection or the GDPR.
##### Search for and locate sensitive information
Sensitive Data Services track down sensitive personal data in your company and categorise it accordingly.
##### Monitor usage and protect data
Audit Guard logs activities relating to sensitive data and reports breaches of industry-specific standards. Data Loss Prevention prevents the leakage of sensitive information.
#### Complementary solutions
#### Data Loss Prevention
Protect your business from unauthorised data leakage. Our service supports you in complying with regulatory and legal data protection requirements.
* Find out more
#### Audit Guard
Create transparency in the handling of confidential data, so that you can track and document all activities if necessary.
* Find out more
Still have questions? Our security experts will be happy to advise you.
__Contact us

text: #  blue TV: loss of signal, picture and sound problems
On this page:
If you experience picture & sound problems on Swisscom blue TV, check your connection online or follow these steps to resolve the issue.
* ​Check your connection online
* Swisscom TV Box
* blue TV app on your TV set
* Laptop/smartphone
##  Check TV connection online
TV-Box picture and sound problems are often related to your Swisscom connection. Log into My Swisscom (Customer Center) and check if there is a problem on your line. You can also get step-by-step technical support there.
We will also inform you about current faults and maintenance work at swisscom.ch/status or on My Swisscom.
##  Check the connection on a Swisscom TV-Box
There are many reasons why you might experience a loss of signal or why the picture or sound on your Swisscom TV Box might be interrupted, distorted or frozen. The following steps may resolve the problem:
####  1\. Check the cabling
Check whether all the plugs are correctly connected to the router, the connection kits, the TV-Box and TV set. Remove and reconnect all plugs.
####  2\. Disconnect devices from the power
Disconnect any connection kits from the power for 10 seconds; after reconnection, wait until the kit is ready for operation again. Reboot the router and then the TV-Box.
####  3\. Select the HDMI channel
Select the HDMI channel on your TV set. Look for the correct button on your TV’s remote control to switch to the AV channel (not the TV-Box remote control). Refer to the user guide for your TV set to identify the right button.
####  4\. Press the “guide” button
Press the “guide” button once on your blue TV remote control. The TV-Box will then transmit a picture that you will immediately recognise as the blue TV picture.
####  1\. Check the cabling
Check whether all the plugs are correctly connected to the router, the connection kits, the TV-Box and TV set. Remove and reconnect all plugs.
####  2\. Disconnect devices from the power
Disconnect any connection kits from the power for 10 seconds; after reconnection, wait until the kit is ready for operation again. Reboot the router and then the TV-Box.
####  3\. Select the HDMI channel
Select the HDMI channel on your TV set. Look for the correct button on your TV’s remote control to switch to the AV channel (not the TV-Box remote control). Refer to the user guide for your TV set to identify the right button.
####  4\. Press the “guide” button
Press the “guide” button once on your blue TV remote control. The TV-Box will then transmit a picture that you will immediately recognise as the blue TV picture.
1.   2.
__ Previous __Next
####  1\. Check the cabling
Check whether all the plugs are correctly connected to the router, the connection kits, the TV-Box and TV set. Remove and reconnect all plugs.
####  2\. Disconnect devices from the power

text: ####  4\. Press the “guide” button
Press the “guide” button once on your blue TV remote control. The TV-Box will then transmit a picture that you will immediately recognise as the blue TV picture.
1.   2.
__ Previous __Next
####  1\. Check the cabling
Check whether all the plugs are correctly connected to the router, the connection kits, the TV-Box and TV set. Remove and reconnect all plugs.
####  2\. Disconnect devices from the power
Disconnect any connection kits from the power for 10 seconds; after reconnection, wait until the kit is ready for operation again. Reboot the router and then the TV-Box.
####  3\. Select the HDMI channel
Select the HDMI channel on your TV set. Look for the correct button on your TV’s remote control to switch to the AV channel (not the TV-Box remote control). Refer to the user guide for your TV set to identify the right button.
####  4\. Press the “guide” button
Press the “guide” button once on your blue TV remote control. The TV-Box will then transmit a picture that you will immediately recognise as the blue TV picture.
1.   2.   3.   4.
__ Previous __Next
##  Check the connection on an Apple TV/smart TV/third-party provider box
If you are using the blue TV app on your TV (with Smart TV​) or with an external provider’s TV box, try the tips below or contact your provider or TV manufacturer direct.
* Check the Internet connection
* Check the cable connection and use another HDMI slot.
* Switch off/on the TV and TV box (if there is one)
* Log out and back into the blue TV app
* Restart any other devices within the home network
* Update the software on the TV and/or TV box
* Check the audio and volume settings
* Check the connection and settings for any external loudspeaker system in use
##  Check the connection on a laptop/smartphone
To enjoy perfect Swisscom blue TV sound and picture quality on the move, note the following points:
###  On laptops
* You need more than 4 GB of RAM available on your computer/Mac.
* The minimum operating system required is Windows 7, or Mac OS X 10.11 (El Capitan), or later.
* Use the latest version of Chrome, Firefox, Safari or Edge as the browser. Firefox is recommended for pay-per-view or encrypted content.
* The Internet connection needs a minimum 0.5 Mbit/s download speed.
* Close all unnecessary/unused programs on your computer.
###  On smartphone/tablet
* Launch Swisscom blue TV using the latest app version.
* Ensure that your iPhone/iPad operating system is iOS Version 9.0 or later. OS Version 5.0 or later is required for Android devices.
* The Internet connection needs a minimum 0.5 Mbit/s download speed.
* Transmission speeds may vary both in the mobile network and when using WLAN, depending on the number of same-time users.
###  Help from the Swisscom Community

text: ###  On smartphone/tablet
* Launch Swisscom blue TV using the latest app version.
* Ensure that your iPhone/iPad operating system is iOS Version 9.0 or later. OS Version 5.0 or later is required for Android devices.
* The Internet connection needs a minimum 0.5 Mbit/s download speed.
* Transmission speeds may vary both in the mobile network and when using WLAN, depending on the number of same-time users.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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Swisscom Digital Lab: Innovation & Inspiration - getIT
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Innovation
Data Analytics
Artificial Intelligence
# Swisscom Digital Lab: Innovation and Inspiration
Located at the heart of EPFL Innovation Park in Lausanne, the Lab was created by Swisscom in 2016 to boost Digital Innovation and inspire people in the networked world. Strategically benefiting from its eco-system, the Lab combines the know-how of EPFL researchers and Swisscom experts. Since its launch, The Digital Lab is followed by 2 500 members on Meetup.com and has hosted more than 70 events. Our core topics: Data, Analytics & Artificial Intelligence
Anouchka Ganivet, Office & Event Manager Swisscom Digital Lab
01 March 2021
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In collaboration with Swisscom product teams, the Digital Lab also offers applied research topics to EPFL Master's students to do their thesis in a business environment. Students have the opportunity to conduct cutting-edge research in disruptive areas. On the other side, Swisscom benefits from first-class students and a co-supervision from renowned research laboratories at EPFL.
## What are our activities at the Digital Lab?
* Research & Development: To create new products, to improve existing ones, to explore new technologies
* Support Swisscom projects: To leverage our research at the service of internal projects
* Inspire: To provide internal business with innovative concepts and to nourish people's mindsets with new perspectives
* Build a dynamic digital community: To share our research, our experiences and get feedback
## Finally, we test, we experience, we learn, we share, we support digital innovation!
For more information
To stay updated on our future "Digital Talks", please join our Meetup event group https://www.meetup.com/Swisscom-Digital-Lab
or connect to our LinkedIn group
https://www.linkedin.com/groups/8549741
or just send us an email at
digital.lab@swisscom.com
## An article by:
Anouchka Ganivet
Office & Event Manager Swisscom Digital Lab
Go to profile
## More getIT articles
Data Analytics
Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
Marie-Louise Achart
##
Security
TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
Noël Gygax
##
Business Intelligence
The Federation of Trino
Joel Welti
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: * Maintaining market leadership in the telecommunications sector
* Launching new innovative mobile offerings
* Increasing efficiency through virtualisation
* Expanding vertical IoT solutions
* Cross-selling in infrastructure
* Strengthening our presence in the SME sector
* Integrating partner solutions
* Expanding public and hybrid cloud solutions
* Developing industry-specific solutions
* Promoting digital customer transactions
* Making the quality of our service even better

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# Startup stories and events
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Start-Up
#### “Nowadays, innovation is driven by the cloud and data”
As Swisscom’s Chief Digital Officer (CDO), Roger Wüthrich-Hasenböhler is at the cutting edge of innovation. In this interview, he talks about how...
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Start-Up
#### “We should be creating 100,000 new jobs in young tech companies in Switzerland”
If Switzerland wants to hold its own among the international players in cutting-edge technology, it needs more investment capital. Here we...
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Start-Up
#### “Two cleantech startups intensify collaboration with Swisscom”
After winning the Swisscom Startup Challenge Cleantech, two startups have started projects with Swisscom. SmartHelio will use its technology to test the...
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Digital Festival
15\. - 17. September 2023
Zurich
Startup DAYs
25\. May 2022
Bern
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Swiss Economic Forum
8\. & 9\. June 2023
Interlaken
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1. Blockchain
2. __
3. __ Swisscom joins Nym privacy blockchain
# Swisscom Joins Nym Privacy Blockchain
Swisscom is joining the Nym network as a validator node. Nym is building the next generation of privacy infrastructure aiming to bring data privacy to all internet users. In doing so, Nym is leveraging blockchain technology to reward nodes that run the global privacy network.
Anja Piegai, Marketing Lead
19 January 2022
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Swisscom’s Digital Asset division is responsible for the pilot initiative, where it joins a validator consortium of industry leaders like Andreessen Horowitz (a16z), Polychain, Binance, and DCG, to name a few, who will operate the consensus backbone of the network by maintaining the Nym blockchain. In doing so, Swisscom is supporting the development of a new privacy-enhanced infrastructure where innovative business models around data-ownership can emerge.
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How does it work?
Nym is a Switzerland-based start-up, spearheading decentralized infrastructure coming out of Europe. The Nym network comprises thousands of computers that mix and obfuscate data, allowing users to preserve their online privacy. Leveraging blockchain technology, Nym is able to create and scale a global and decentralized privacy infrastructure, where computers that participate in the network are incentivized and rewarded through its native token.
The Nym team will also enable additional privacy features in the coming months, helping cement Nym as an extremely powerful multi-purpose blockchain.
Swisscom embraces innovation around data privacy
Swisscom believes that decentralized open networks have the potential to transform conventional platform business models, reducing lock-in effects and fostering community-owned open platforms. For such openly accessible networks to be successful, solutions for greater data privacy guarantees are needed to gain user trust. Through this pilot initiative, Swisscom is underlining its mission to partner with the most ambitious projects to foster more decentralized and data-ownership centered business models.
## Nym
Nym Technologies SA is a Switzerland-based privacy startup delivering end-to-end privacy for network and application layers. To distribute improved anonymity across an array of web-based activities, Nym offers a fully decentralized and open-source Nym mixnet that effectively prevents metadata surveillance by concealing metadata from data packets. Founded in 2018, Nym is backed by investment from a consortium of industry leaders, both in and outside the blockchain universe.
Learn more
Electronic Seal
Die Blockchain-basierte eletronische Signatur für Dokumente.
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## Contact us
### Address
Swisscom Blockchain
Konradstrasse 12
8005 Zurich
Go to the contact form
## Contact the Experts
If you have any questions about digital assets or would like to discuss a potential partnership, please do not hesitate to contact Christian Schüpbach or Dominic Vincenz.

text: ##
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text: # Promotions & deals
#### Swisscom offers & promotions: Always the latest deals.
Our wide selection includes mobile & smartphone products, phone covers, cases, headphones, speakers, accessories and more. Swisscom regularly announces interesting offers. Discover our latest offers and enjoy easy ordering online. In the Swisscom Online Shop, you can select from a number of different payment methods and delivery options.
#### New, unbeatable offers several times a month!
Spring, summer, autumn or winter: every month, you can expect new, unbeatable offers. Discover top promotions and attractive discounts in the Swisscom Online Shop every month.
#### Annual special events
Don’t miss out: our special events only take place once a year. Swisscom launches unbeatable offers on Valentine’s Day, Mother’s Day or Easter! And towards the end of the year, there’s a Black Friday event on the last Friday in November, with some amazing discounts, as well as a Christmas event with some top deals.
Wir schenken Ihnen 1’000.–
## The latest
offers &
deals
__ Benefit now
Wir schenken Ihnen 1’000.–
## Massive reductions on our last few remaining bargains
__ Benefit now
Offers & deals and remaining bargains
_​_Go to offers & deals
_​_Go to remaining bargains
Are you still with another provider with your mobile subscription?
Swisscom pays the fees of up to 500.– if you change provider early.
_​_Go to offer

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B2B Social Media Ambassadors - getIT
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Swisscom Spirit
# How do I turn employees into ambassadors?
Employees serving as ambassadors for a company is not a new concept. However, social media is opening up a lot of opportunities in this regard, and the subject is gaining new significance. But how do we enable employees to use these opportunities to their, and our full advantage? What are realistic expectations? How do you encourage this?
Marcel Brandtner, Business Owner Online
01 March 2021
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_Seven steps to a successful social ambassador initiative – and what questions to expect.
_
Employees serving as ambassadors for a company is not a new concept. However, social media is opening up a lot of opportunities in this regard, and the subject is gaining new significance. The central goals of a social media ambassador initiative are to strengthen corporate messages and raise the social media profile of recognised company experts. But how do we enable employees to use these opportunities to their, and our full advantage? What are realistic expectations? How do you encourage this?
### Even business customers use online resources when making purchasing decisions
When making purchasing decisions, the behaviour of our business customers is changing. The way we market in this new environment needs to change:
* B2B decisions are often influenced by recommendations. The role of experts with an established presence in their field on social media and social media influencers is therefore gaining in importance.
* B2B decision-makers face challenges that they have to resolve for their companies. They search for the right answers online and on social media.
* An average of 6 people are involved in every B2B purchasing decision. Our employees can use social media platforms to identify and connect with these people. They can share relevant content with potential business customers and help solve their problems.
### Employees have to be visible and connected online
Our employees are digitally connected. Any employee can be a gateway to a potential business customer. We should use this to our advantage! As social ambassadors, employees focus on spreading relevant content in their networks. This content is intended to help B2B decision-makers solve their problems. Our employees thus establish a two-way communication with potential business customers. The goal is for the employees to position themselves as an expert or influencer for the business customer, to provide answers and solutions and to raise their profile through their expertise.
### Principles of a successful social media ambassador initiative
There is no ‘one size fits all’ for companies when it comes to setting up a social media ambassador initiative. However, there are some principles that must be followed from the outset and taken into account in your strategy:
* Empower and support your employees.
* It is important that your employees remain authentic.
* As always, quality is more important than quantity.
* Observe and monitor, but do not control.
* Measure performance and communicate successes.
### Seven steps to a successful social ambassador initiative

text: * Empower and support your employees.
* It is important that your employees remain authentic.
* As always, quality is more important than quantity.
* Observe and monitor, but do not control.
* Measure performance and communicate successes.
### Seven steps to a successful social ambassador initiative
But how do we enable our employees to act as social media ambassadors for the company? The role of marketing is to train employees to become ambassadors and to embed a social media culture within the company. Drum up enthusiasm and show your employees how they can become ‘famous’ courtesy of social media.
Follow these 7 steps to win over your employees:
* Start with in-person training or live webinars to show your employees how to establish themselves on social media with the thought leadership approach and a professional image. Sales employees and product experts are best suited to this. Your employees need to know
* How to behave on social media,
* How to create a professional profile (personal branding),
* How to cultivate customer relationships and find new contacts,
* How to find and share relevant and interesting content, and
* How to become a thought leader.
* Add e-learning elements to the courses to cover as much content as possible.
* Organise social selling days or Tweet-ups at the company to enhance social ambassador activities.
* Communicate employee success stories.
* Define key performance indicators. Measure successes and provide regular information about them.
* Provide your employees with quality content from a central source. Specialist content from your own company that is relevant to the ambassadors and their contacts.
* Identify experts, sales and other employees who can create content for the company. Support them with the creation of the content.
### Questions that require answers
Your social ambassador initiative will be an important catalyst for change. It will also bring some challenges for your company. It is therefore important to prepare yourself for the following questions:
* Where does private life end and business begin?
* Are we willing to relinquish some of the control? Do we have the necessary error culture? What is the risk of not having control over the activities of employees?
* Are employees allowed to post their own content related to their job in the company?
* How do we motivate employees without working against our own goals? How do we avoid creating ‘living chatbots’ that post inauthentic content about our company?
No matter how you answer the questions for your company, don’t forget that your employees will use social media in any case – with or without your support, and with or without benefiting your business.
## An article by:
Marcel Brandtner
Business Owner Online
Go to profile
## More getIT articles
Zoom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
Zoom
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
Flexibility
Meine Swisscom-Reise
Kathrin Flückiger
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers

text: Marcel Brandtner
Business Owner Online
Go to profile
## More getIT articles
Zoom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
Zoom
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
Flexibility
Meine Swisscom-Reise
Kathrin Flückiger
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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# Wholesale Portal Tutorials
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#### In these video tutorials, we show you various application possibilities of the Wholesale Portal.
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### Report incidents for CES/CLS
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### Report incidents for CES/CLS
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### Invoices and enclosures
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### Invoices and enclosures
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# Inform us about your request
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You can also send us your file at any time via the chat. You can access the chat via the "speech bubble icon" at the bottom right of the screen
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Direkte Anbindung an AWS Zürich - getIT
* Tech Hub
* Tech Hub
Cloud
# Swisscom bietet direkte Anbindung an AWS Zürich
Ende 2022 wird AWS einen neuen Cloud-Standort in Zürich eröffnen. Swisscom hat vor kurzem die AWS Direct Connect Partnerschaft erhalten und wird somit eine direkte Verbindung in die AWS Rechenzentren in Zürich ermöglichen.
Jan Tschopp, Product Manager Cloud Access
06 October 2022
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## Was ist AWS Direct Connect?
Direct Connect ist neben einem Site-to-Site-VPN die zweite Variante, um die AWS Cloud ins Firmennetzwerk zu integrieren. Dabei werden die AWS Rechenzentren in Zürich über private Glasfaser-Leitungen mit dem Swisscom-Netz verbunden. Site-to-Site-VPN Verbindungen werden typischerweise über das Internet aufgebaut.
## Was beinhaltet die AWS Direct Connect Partnerschaft?
Im Normalfall bieten Service-Provider Anbindungen zu den Public-Clouds wie AWS oder Microsoft Azure via Partner an, da sie keine eigene Infrastruktur direkt in die Rechenzentren der Public Clouds besitzen. Durch die Direct Connect Partnerschaft wird Swisscom direkte, georedundant geführte Glasfaser-Links zur Verfügung stellen, ohne dass aktive Geräte einer Drittfirma involviert sind. Mit der direkten Anbindung von AWS setzt Swisscom auf ein bewährtes Konzept. Die bereits bestehende Direktanbindung der Microsoft Azure Clouds in Zürich und Genf sind seit rund zwei Jahren verfügbar und werden erfolgreich eingesetzt.
## Wie profitieren unsere Kunden?
Durch die Direct Connect Partnerschaft kann Swisscom alles aus einer Hand anbieten: mit Enterprise Connect kann ein Firmennetzwerk oder auch nur ein Datacenter direkt mit AWS verbunden werden. Die Konfiguration geschieht einfach über das Kundenportal: Datacenter- sowie Cloud-Anbindungen können direkt im Portal konfiguriert werden und sind innerhalb weniger Minuten nutzbar.
Direct Connect bringt zudem einige Vorteile mit sich: erstens wird der Traffic nicht via Public Internet geroutet. Damit entfallen einige Security-Risiken oder werden reduziert. Zudem bieten private Anbindungen starke Performance-Werte im Bereich Latenz und Jitter. Anbindungen erfolgen End-to-End georedundant, und mit einem durchgängigen SLA von 99.99% werden Kunden optimal vor Ausfällen geschützt. Je nach Datenmenge können mit Direct Connect auch die Kosten gesenkt werden.
Alle Informationen aus dem Artikel finden Sie auf der Produktseite von Enterprise Connect.
Und wer sich für Swisscom als Arbeitgeberin interessiert, findet auf unserer Karriereseite die entsprechenden Informationen.
## An article by:
Jan Tschopp
Product Manager Cloud Access
Go to profile
## More getIT articles
Data Analytics
Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
Marie-Louise Achart
##
Security
TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
Noël Gygax
##
Business Intelligence
The Federation of Trino
Joel Welti
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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Annual General Meeting
# Shareholders approve a dividend of CHF 22 per share
At the General Meeting of Shareholders of Swisscom Ltd, held today, the shareholders approved all requests of the Board of Directors. The Meeting formally approved the actions of the members of the Board of Directors and the Group Executive Board for the financial year 2020. Due to the maximum term of office of twelve years, Hansueli Loosli was no longer available for re-election as Chairman of the Board of Directors. The General Meeting of Shareholders elected Michael Rechsteiner as his successor.
Sepp Huber, Head of Media Relations
31 March 2021
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Due to the measures prescribed by the Federal Council to protect the population against COVID-19, this year’s General Meeting of Shareholders of Swisscom Ltd took place without the physical participation of shareholders. The shareholders provided the independent proxy with their voting instructions in advance. This meant 38,684,528 or 74.68 per cent of the shares with voting rights were represented. The number of Swisscom shareholders registered in total was around 76,000 at the end of March 2021.
## Financial year 2020: Swisscom achieves its goals and presents strong operating income
Hansueli Loosli, Chairman of the Board of Directors, is satisfied with the past financial year: “In 2020, Swisscom managed to act successfully in a challenging environment. Driven by persistent price pressure and the impacts of COVID-19, such as reduced turnover in the areas of roaming and entertainment, we saw turnover drop slightly. However, we were able to offset the negative effects thanks to growth in cloud and security solutions as well as efficiency increases. This resulted in strong operating income. The success of our products continues unabated. The attractive inOne combined offer is seeing further growth. We also remain strong in the TV sector and in September 2020 bundled our entertainment offering, consisting of Bluewin, Swisscom TV, Teleclub and Kitag, in the new product family Swisscom blue. Our Italian subsidiary Fastweb is also seeing growth with respect to turnover, operating income and customers.”
## All proposals of the Board of Directors approved
The shareholders approved the management report, the consolidated financial statement and the financial statement for 2020. In addition, they agreed to the request of the Board of Directors to set the ordinary dividend at CHF 22 gross per share, as in the previous year. On 8 April 2021, shareholders will be paid a net dividend of CHF 14.30 per share after deduction of federal withholding tax of 35 per cent.
The Meeting formally approved the actions of the members of the Board of Directors and the Group Executive Board for the financial year 2020. In an advisory vote, the Meeting noted and approved the remuneration report.
## Michael Rechsteiner is the new Chairman of the Board of Directors

text: The Meeting formally approved the actions of the members of the Board of Directors and the Group Executive Board for the financial year 2020. In an advisory vote, the Meeting noted and approved the remuneration report.
## Michael Rechsteiner is the new Chairman of the Board of Directors
At the General Meeting of Shareholders, the Chairman of the Board of Directors, Hansueli Loosli (1955), reached the maximum term of office of twelve years, as stipulated in the articles of association, and was not available for re-election. Hansueli Loosli has had a strong influence on Swisscom’s strategy and orientation as a leading ICT company – as Chairman of the Board of Directors since 2011. In future, he will focus on other business mandates. The General Meeting of Shareholders elected Michael Rechsteiner (1963) as the new Chairman of the Board of Directors. He has been a member of the board since 2019. Michael Rechsteiner is currently in charge of European business in the Gas Power segment of General Electric. He completed a master’s degree in mechanical engineering at ETH Zurich and has an MBA from the University of St. Gallen (HSG) as well as many years of management experience in major international corporations. Guus Dekkers (1965) was newly elected to the Board of Directors. Guus Dekkers was born in the Netherlands. He has a high level of technological expertise and broad international management and transformation experience in private and business customer markets in various sectors.
At the General Meeting of Shareholders, the one-year term of office of all other members of the Board of Directors also came to an end. Alongside Michael Rechsteiner and Guus Dekkers, all members of the Board of Directors and members of the Remuneration Committee were re-elected by the General Meeting of Shareholders for one year. Renzo Simoni remains on the Board of Directors as the government representative appointed by the Federal Council. The General Meeting of Shareholders also approved the overall remuneration of the Board of Directors and Group Executive Board for 2022 and re-elected the independent proxy and the auditors for one year.
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##### More efficient asset management
# “The OpenWealth API has made us a good deal more future-proof.”
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St.Galler Kantonalbank offers external asset managers a standardised interface to custodian bank services. It pioneered the development of the OpenWealth API – with Swisscom as a partner for the Open Business Hub integration platform.
Text: Anton Neuenschwander, BTK GmbH, Images: Michael Meier, Datum: 04 November 2021
With Open Banking, financial institutions strive for secure and standardised data exchange with third parties. There is also a need for action in wealth management: until now, independent asset managers have had to log in via bank-specific e-banking portals in order to use custodian bank services. It is obvious that this involves a lot of work – with corresponding costs. Wouldn’t it be useful to be able to access custodian bank services from multiple banks directly via the Portfolio Management System (PMS)? Which interfaces would be preferred for this? St.Galler Kantonalbank (SGKB) asked these questions in 2019 as part of a market survey of asset managers and PMS providers. The response: entirely positive. And yes, with standardised interfaces throughout Switzerland, please. Otherwise it becomes too complicated.
## The power of innovation from the community
SGKB is focusing strongly on digital banking. As early as 2018, it had put APIs (programming interfaces) into use for the accounting systems of its customers. “After evaluating our market study in the wealth management environment, we were convinced that the time was ripe for a significant digitisation push here as well,” says Falk Kohlmann, describing the initial situation. As Head of Market Services, he is responsible for SGKB’s digital banking, among other things. Together with Synpulse Management Consulting, Falk Kohlmann and his team launched the OpenWealth initiative in 2020, with the aim of defining a cross-bank API standard for wealth management and establishing it in the financial centre. In the meantime, well-known financial institutions, PMS providers and partners have joined the OpenWealth Association. “It was always clear to us that only a broadly deployed standard, which must be supported by many stakeholders, would lead to the achievement of our goal,” says Falk Kohlmann.
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“Swisscom had shown that its Open Business Hub had proven itself in other use cases.”
Falk Kohlmann, Head of Market Services and Member of the Executive Board, St.Galler Kantonalbank
## Open Business Hub – the central API interface

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“Swisscom had shown that its Open Business Hub had proven itself in other use cases.”
Falk Kohlmann, Head of Market Services and Member of the Executive Board, St.Galler Kantonalbank
## Open Business Hub – the central API interface
The project continued. SGKB chose Swisscom as a partner for the platform, which provides the API: the Open Business Hub is ideal for the secure, standardised networking of applications and service partners. “Swisscom had shown that its Open Business Hub had proven itself in other use cases. What’s more, Swisscom impressed us with its clear product orientation, and it is also ideally positioned in the financial sector,” comments Falk Kohlmann. However, a partner was still needed for connectivity between the API and the PMS. With bLink, SIX Banking Services provided a secure, standardised interface. One with additional added value, as Sven Siat, Product Leader for bLink at SIX, explains: “bLink enables a very streamlined onboarding of the PMS – with structured workflows for contracts, consent management and approval review.”
Falk Kohlmann, Head of Market Services at SGKB: “The time is ripe for a significant digitisation push in the wealth management environment as well.”
## Built, tested and ready: the new API platform
The first OpenWealth APIs went live in mid-October 2021. “On schedule,” emphasises Falk Kohlmann. Cooperation between the project partners was outstanding. “Swisscom and SIX brought in the right people with the right skills. This helped us to creatively overcome the challenges, which were considerable: we broke new ground with our development, so surprises were inevitable. Findings from the OpenWealth Association and from the development project led to fruitful interaction time and again.” The end-to-end testing was also demanding: “We had to keep an eye on the entire chain: from the core banking system to the API, bLink and the PMS.” For Falk Kohlmann, the initiative and the hard pioneering work have paid off: “With the automated access for independent asset managers, we have become a good deal more future-proof. The efficient interface management with the Open Business Hub and the modern interface technology make attractive new offers possible. Our customers will benefit from more convenience as well as more efficient processes.”
Open digital doors for independent asset managers: St.Galler Kantonalbank.
## Swisscom Open Business Hub
The Open Business Hub offers providers from various industries central access to business API ecosystems, including the infrastructure. With it you can network applications and service partners in a standardised way, expand your core services with partner services, and extend your value chains for your customers. Applications are used in the form of Software-as-a-Service (SaaS) instead of being integrated. This reduces your investment costs while increasing your agility.
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# Clemens Eckert
## Head of Core Banking
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Hybrid Cloud und Cloud Native im Banking: Perspektiven für Business & IT
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#  Ransomware: Blackmail with encryption trojans
Successful ransomware attacks on Swiss companies are on the rise. Cybercriminals use phishing emails to capture login details, giving them access to corporate networks. If the attackers are successful, they proceed to steal and encrypt company data and delete accessible backups. Cybercriminals demand a ransom in exchange for decryption. The damage caused by a successful ransomware attack can be enormous and can threaten the existence of companies. But there are ways to protect yourself against such threats.
Learn more in this white paper about:
* What ransomware is
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* How companies can protect themselves
Number of pages: 10
Recommended for: Business managers / IT specialists
Published: 11 March 2022
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text: Posted on 21\. November 2022Text: Felix Raymann | Media: Swisscom
All SAP ERPs must be migrated to HANA technology by 2027. Upcoming hardware upgrades or cloud migrations are good opportunities to tackle the transformation to S/4HANA.
It is an undisputed fact that the future lies in the cloud – and this also applies to the SAP landscape. Many companies, however, are wondering when their SAP systems should be migrated to the cloud. Is it better to migrate in the near future so they can take advantage of the many benefits of the cloud as soon as possible? Or is it better to wait a little and continue to use their on-premises ERP while it is still in working order? ‘There probably isn’t a perfect time to carry out a project of this kind; they are usually very complex,’ says Omar Bumann, Head of Business Applications at Swisscom. ‘But there are several reasons why we should take the matter in hand early so that the transformation to the cloud and to S/4HANA can be a success.’
> ‘There is an urgent need to switch to the new SAP database technology HANA. If you start now, you benefit from the experience of your service partner, who has already managed various migrations for their customers.’
>
> Omar Bumann, Head of Business Applications at Swisscom
## Switch to HANA technology imminent
Close element
## Success story: SAP S/4HANA
Through its SAP transformation, international manufacturing company Oetiker wanted to become more agile, offer its customers more options and lay the groundwork for innovation. Oetiker has achieved process time savings of 95 percent and has significantly accelerated its analysis processes.
Download PDF
From 2027 onwards, on-premises SAP solutions such as SAP R/3 or SAP ECC will no longer be developed and support from SAP will become expensive. ‘The preparatory work for the change consists of deciding on a course of action at an early stage, planning the specific change and having an idea of how the systems should be operated in the future,’ says Omar Bumann. An SAP expert, he knows that many companies are still reluctant to make the switch. However, he also knows that a migration to the cloud may be the perfect time to switch to S/4HANA.
Many companies are in the process of the S/4HANA transformation, while others do not yet have a specific plan for these projects. ‘There is an urgent need to switch to the new SAP database technology HANA. But if you start now, you benefit from the experience of your service partner, who has already managed various migrations for their customers and knows what it takes to make this a success.’
> ‘In times shaped by a shortage of skilled workers, finding the necessary staff and training them in a timely manner poses a major challenge for many customers. Outsourcing special tasks to service partners makes sense for most companies.’
>
> Omar Bumann, Head of Business Applications at Swisscom

text: > ‘In times shaped by a shortage of skilled workers, finding the necessary staff and training them in a timely manner poses a major challenge for many customers. Outsourcing special tasks to service partners makes sense for most companies.’
>
> Omar Bumann, Head of Business Applications at Swisscom
## SAP in the cloud instead of complex hardware changes
If the hardware is going to reach its end-of-life soon, it will be necessary to upgrade to HANA-certified hardware in order to be able to operate the new SAP S/4HANA system. ‘But instead of updating your own servers, you should definitely evaluate the option of migrating to the cloud at this point,’ advises Omar Bumann. ‘Shifting to a cloud-based SAP-certified environment creates the ideal conditions for operating your applications flexibly and securely.’
His experience shows that these kinds of a coupled projects are complex, but they are feasible and, ultimately, more efficient. ‘One of our customers tried to run a test environment for S/4HANA on their own infrastructure, but it didn’t work as intended. However, after moving to the MS Azure public cloud, their systems were running smoothly, securely and with the most efficient services.’
> ‘Instead of updating your own servers, you should evaluate migrating to the cloud at this point. Shifting to a cloud-based SAP-certified environment creates the ideal conditions for operating your applications flexibly and securely.’
>
> Omar Bumann, Head of Business Applications at Swisscom
## Specialists with cloud skills are needed
Many IT employees who have been managing on-premises systems at companies for years are now gradually retiring. ‘While many IT specialists at companies remain familiar with existing data centres and networks, there are still not many, usually, who know much about the transformation to HANA and the cloud,’ says Omar Bumann. ‘In times shaped by a shortage of skilled workers, finding the necessary staff and training them in a timely manner poses a major challenge for many customers.’ The fact that only SAP-certified experts are allowed to access the systems makes the installation and operation of sometimes complex SAP environments a specialist area for experts. ‘For most companies, outsourcing these special tasks to service partners makes sense.’
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## Swisscom SAP Services
With seamlessly integrated solutions such as S/4HANA, Analytics Cloud and Customer Experience (CX), you put the customer at the heart of everything you do. We are on hand to support you with comprehensive, individual SAP consulting, application management and operation, leaving you free to focus on your customers.
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## The cloud makes SAP ERP ready for take-off

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## The cloud makes SAP ERP ready for take-off
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## How to recognise phishing e-mails
Account details, credit card details and access to the company’s network: phishing e-mails are how such confidential information gets into the hands of cybercriminals. These…
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text: ## PostFinance
#  "Secure authentication everywher"
Fabian Kollros, Head of Marketing, PostFinance
###  The story in brief:
With nearly three million customers, PostFinance is one of the largest institutions in the Swiss financial sector. It is also one of the most customer-friendly: using the new Mobile ID authentication solution, e-finance customers can log in from anywhere in a secure manner by mobile phone.
###  The initial situation: customers are becoming increasingly mobile
PostFinance has always placed an emphasis on independent customers. This approach is clearly appreciated, as it has around 1.8 million e-banking customers across Switzerland – more than any other bank – who perform their banking and payment transactions on the e-finance portal. Secure user authentication is extremely important here. To log into e-finance, users generate their access codes using yellow reader devices. These devices are usually kept in a single, fixed location. Customers therefore do not usually have any access to their accounts while on the move or when at work. Particularly for customers who travel a great deal, those responsible at PostFinance sought a highly secure mobile authentication solution.
##  About PostFinance
* Sector: financial
* Headquarters: Bern
* Employees: > 3000
##  The project with Swisscom
* Mobile ID as a Managed Authentication Service
* Complete service package at clearly calculable monthly costs
* Highest security thanks to twofactor authentication
###  This product is used by PostFinance
##  Swisscom Mobile ID
Mobile ID protects access to your company data and applications with a comprehensive end-to-end solution for two-factor authentication (2FA).
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###  The solution: first means of authentication that is always to hand
PostFinance has become the first Swiss financial institution to offer its customers the additional alternative of secure authentication using their mobile phone. It does so based on Mobile ID from Swisscom. This has the clear advantage for customers that they can perform banking transactions in a simple, secure and intuitive manner at any time wherever they happen to be. PostFinance uses Mobile ID as a managed authentication service receiving a complete service package from Swisscom at clearly calculable monthly costs. Thanks to the twofactor authentication (mobile phone or SIM card together with a personal Mobile ID PIN), Mobile ID is highly secure. With the great effort put into the integration of Mobile ID into the PostFinance environment, both parties have really done some pioneering work.
###  Customer benefits: improved image as innovation leader
«Mobile ID is trendy and helps us boost our image,» enthuses Fabian Kollros, head of Marketing Services at PostFinance. «It is the clever response to changed customer behaviour. It is thus possible to log into e-finance any time, from any place – a great advantage for users today in view of their increased mobility. Mobile ID is an innovative authentication solution that fits in very well with our service concept and meets our tough security requirements. We owe this to our e-finance customers.»
"Mobile ID is the clever response to changed customer behaviour."
Fabian Kollros, Head of Marketing, PostFinance
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text: "Mobile ID is the clever response to changed customer behaviour."
Fabian Kollros, Head of Marketing, PostFinance
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Swisscom ist Teil meiner Familie - getIT
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# Die Vielfalt des Menschseins - Swisscom ist Teil meiner Familie
​​​​​​​​​​Ivana Sambo ist Delegierte Public Affairs und Media fürs Tessin, arbeitet seit rund 30 Jahren bei Swisscom und ist spätestens seit dem Swisscom Moment ein bekanntes Gesicht. Hinter ihrer spannenden Karriere, steckt natürlich auch eine interessante Persönlichkeit.
Roxana Achermann, Young Professional Diversity Management ＆ Employment Relations
28 January 2021
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### Liebe Ivana, erzähl uns doch zuerst etwas über dich und deinen Lebensweg?
Nun, ich bin das Kind italienischer Einwanderer und somit eine klassische Secondo. Ich selbst bezeichne mich aber auch als Bergmeitli, da ich im Kanton Glarus geboren bin und einen grossen Teil meiner Kindheit dort verbracht habe. Mit 12 Jahren sind wir mit der Familie nach Winterthur gezogen, wo ich erstmals gefragt wurde, ob ich ein Tschingg bin. Stell dir vor, ich wusste damals nicht was das ist (lacht). Als Doppelbürgerin schlägt mein Herz natürlich für beide Länder. Zudem liebe ich Tiere und mag es Gäste zu bewirten und Menschen um mich herum zu haben.
Aus diesem Grund liebe ich auch meinen Job; er ermöglicht es mir, immer wieder mit spannenden Menschen zusammenzuarbeiten. Auch die Vertrauenskultur und die Entwicklungsmöglichkeit bei Swisscom sind einmalig – Swisscom ist einmalig! Ich habe damals als temporäre Mitarbeiterin bei der Telecom PTT gestartet und konnte später dann auch das Projekt "Liberalisierung der Telefongeräte" begleiten. Seitdem hatte ich die Gelegenheit ca. alle 5 Jahre eine neue Rolle mit einer anderen Tätigkeit zu übernehmen. Seit ich als Delegierte Public Affairs und Media unterwegs bin, setze ich mich vermehrt für die sprachliche Vielfalt bei Swisscom ein.
### Warum ist dir Diversity wichtig?
Mein Ziel für Diversity ist, dass wir einander begegnen können, ohne uns dabei zu bewerten. Wir beurteilen einander aufgrund des Aussehens, der Sprache oder anhand von Charaktereigenschaften. Ich nehme mich da gar nicht raus und bin selber auch ein ziemlicher Snob!
Trotzdem bin fest davon überzeugt, dass ein bewusster Umgang mit Diversity, Swisscom zu einem noch besseren Unternehmen macht. Glückliche, zufriedene Mitarbeitende sind engagierte Mitarbeitende und genau diese brauchen wir, um erfolgreich zu sein.
### Wie engagierst du dich für Diversity?
Als Delegierte Public Affairs und Media bin ich die Stimme von Swisscom in der italienisch sprachigen Schweiz. Genauso sehe ich mich aber auch als Vertreterin der italienischen sprechenden Kunden. Um den Bedürfnissen der Tessiner Kund*innen und Mitarbeitenden gerecht zu werden, müssen wir die Regionen bei der Kommunikation und bei Entscheidungen miteinbeziehen.
Besten Dank für das tolle Gespräch und dein Engagement für eine diverse Swisscom.
## An article by:
Roxana Achermann
Young Professional Diversity Management ＆ Employment Relations
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Wenn Care-Arbeit plötzlich zum Alltag gehört
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## Ready for Swisscom

text: Besten Dank für das tolle Gespräch und dein Engagement für eine diverse Swisscom.
## An article by:
Roxana Achermann
Young Professional Diversity Management ＆ Employment Relations
Go to profile
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Corporate Responsibility
Ein Schritt zur Seite kann auch einer nach vorne sein
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Diversity
Weil Familie nicht nur Familiensache ist
Team Diversity
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Corporate Responsibility
Wenn Care-Arbeit plötzlich zum Alltag gehört
Team Diversity
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
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Archive DICOM images flexibly and scalably with PACSonWEB.
#### Use new capabilities for sharing, diagnosing, collaborating on and archiving diagnostic images.
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PACSonWEB: Count on a modern image data archive for your practice.
#### The Picture Archiving and Communication System PACSonWEB is a cloud-based radiological image data archive for practices. With the highest security standards, guaranteed back-up and availability of all data, PACSonWEB is a simple solution for archiving medical images. PACSonWEB has substantially lower costs compared with solutions using local memory.
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#### “In PACSonWEB, we’re offering a next-generation, secure, cloud-based PACS hosted in Switzerland for your practice. Access your DICOM images from anywhere using Zero Footprint Viewer.”
Andy Zürcher, Sales & Services
Swisscom Health

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## Financial Messaging Service Bureau
# Financial Messaging:
the flexible platform for financial transactions
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Transaction banking is becoming increasingly rigorous. Not only do banks have to manage payments that are fail-safe and uninterrupted, they also have to comply with stringent regulatory requirements. Central elements include a granular compliance/risk filter and continuous further developments such as SIC5 or instant payment solutions.
### Payments as a Service with Swisscom
The Financial Messaging Service Bureau offers the perfect solution, regardless of the size of bank. The financial software runs in our highly secure Tier 4 data centre – the only one certified in Switzerland following its construction – and is therefore guaranteed to be fail safe. The data is also stored in these data centres and has the same protection as a bank vault. All clients are managed as individual instances and are therefore also physically separated from all other banks.
### The Swiss outsourcing solution
Financial Messaging Service Bureau has secure connectivity to the SIC, euroSIC, SECOM and SWIFT payment networks. The system is highly scalable, controls incoming and outgoing financial transactions and complies with all current and future legal and regulatory requirements. The team and financial software are SWIFT certified. It is constantly being updated and enhanced; for example, with SRD II (Shareholders Rights Directive 2), instant payments or SWIFT gpi (SWIFT global payments innovation).
* * *
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#### Your benefits
Modular software solution that is independent of the core banking system
24/7 operation in the only Swiss Tier 4 data centre certified after construction
Developed, operated and maintained in Switzerland
#### When is it the right solution?
Flexible and highly scalable, Financial Messaging Service Bureau is equally suitable for fintech companies, regional, cantonal and large banks alike. As a result, all costs are transparent and budgetable. FMSB is also SWIFT certified and offers the most granular compliance/risk filter.
What’s in it for you:
* No fixed costs: only pay for what you need
* One-stop solutions, from core banking systems to BPO, flexible and modular
* A dedicated test instance and precisely configurable compliance/risk filters
#### Why Swisscom?
* Security: fault-tolerant dual-active system puts security first
* Swiss made: software development, maintenance and support in Switzerland
* Compatible: independent of core banking systems, processes and interfaces
#### Financial Messaging Service Bureau quotation
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#### EBICS as a Service
EBICS, which supports the ISO 20022 standard, is a protocol for secure data exchange between banks and corporate customers.
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#### Fraud Prevention Service
Protect your customers’ data in a compliant manner and your bank from reputational damage and financial loss.
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#### Business Process Outsourcing
Our BPO service takes over the messages to be manually checked in the risk & sanctions filter for you.
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text: #### EBICS as a Service
EBICS, which supports the ISO 20022 standard, is a protocol for secure data exchange between banks and corporate customers.
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#### Fraud Prevention Service
Protect your customers’ data in a compliant manner and your bank from reputational damage and financial loss.
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#### Business Process Outsourcing
Our BPO service takes over the messages to be manually checked in the risk & sanctions filter for you.
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#### Archiving Solution
Store all auditable financial transaction data immutably and in compliance with Swiss accounting regulations (GeBüV).
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#### Learn from our customers
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Team leader IT Governance
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text: #  Optical fibre availability at your address
On this page:
Learn more about the fibre-optic expansion in your area and the different fibre-optic technologies available.
* Check fibre-optic expansion
* Types of expansion
* More speed
* Schedule
* FAQs
##  Check optical fibre expansion
We are continuously expanding the fibre-optic network and improving Internet speeds for our customers. Visit www.swisscom.ch/checker to check the Internet speeds available at your location and find out whether an expansion of the network is planned. If no additional information is displayed, then no expansion is currently planned for your location.Network expansion notification
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##  Types of optical fibre expansion & technologies
My Swisscom (Customer Center) displays details of whether your location is going to be included in the expansion of new and faster Internet technology. My Swisscom will list one of the following options for your area:
* “Coming up in just a few weeks. Better service for you soon. The locations between X and Y will be expanded with fibre-optic technology.”
* “Coming up in just a few months. Better service for you. The locations between X and Y will be expanded with fibre optics.
* Did you know? We are expanding the network in your area. The locations between X and Y will be expanded with new technology.”
###  What does this type of expansion mean?
1. **New technology (FTTC - Fibre To The Curb)**
Swisscom takes the optical fibre cable to your property’s kerb or driveway. The section to your property/premises will still use the previous copper line. Swisscom can achieve bandwidths of up to 100 Mbit/s with the new technology.
2. **Fibre-optic technology (FTTB/S – Fibre To The Building/Street)**
Swisscom takes the optical fibre cable right to your cellar or street. The section to your property/premises will continue to use the existing copper line. Swisscom can achieve bandwidths of up to 500 Mbit/s with fibre-optic technology.
3. **Fibre optics (FTTH – Fibre to the Home)**
Swisscom takes the fibre optic network right into your home or office. This optical fibre cable enables data transfer rates of up to 10 Gbit/s.
4. **Convergent technologies**
By combining fixed and mobile networks, Swisscom allows you to enjoy a surfing speed of up to 600 Mbit/s.
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##  Requirements & change to 10 Gbit/s
New FTTH technology permits speeds of up to 10 Gbit/s. To date, Swisscom has connected 5.26 million homes and offices throughout Switzerland. Just under 30% of these have been upgraded to FTTH.
Requirements for 10 Gbit/s:
* FTTH must be available in your area.
* You must have an blue Internet L / inOne SME Business Internet L subscription.
* You must use an Internet-Box 3 or Internet-Box 4.
* The fibre optic module is connected to Internet-Box 3.
Would you like to switch to speeds of 10 Gbit/s? Check in the availability checker whether your location is developed for this speed and can provide enough power for your connection.

text: * FTTH must be available in your area.
* You must have an blue Internet L / inOne SME Business Internet L subscription.
* You must use an Internet-Box 3 or Internet-Box 4.
* The fibre optic module is connected to Internet-Box 3.
Would you like to switch to speeds of 10 Gbit/s? Check in the availability checker whether your location is developed for this speed and can provide enough power for your connection.
Go to the current community overview
##  Optical fibre expansion schedule
Unfortunately we cannot provide an exact expansion date at the start of the work. If technical difficulties occur during construction or there are objections from the community or property owners, it can lead to delays in network expansion. As expansion progresses we will be able to estimate the completion date more accurately.
##  Frequently asked questions about the optical fibre expansion
#### How can I enjoy 10 Gbps connection speeds at home?
You will need an Internet Box 4 or Internet-Box 3 in order to enjoy fibre-optic connection speeds of 10 Gbps.The table below shows all the Internet-Box 3 or Internet-Box 4 connection options for your devices, together with the maximum achievable upload and download rates for each type of connection.
#### How can I measure the Internet speed?
Unsure if your Internet is working properly? Check how to measure your Internet speed:
**My Swisscom app:**
The My Swisscom app shows you the current performance speed and gives you practical tips for increasing it.
Measure Internet speed
**Web portal of the Internet-Box**
Internet-Box web portal: you can also measure the speed between the Internet-Box and the Internet in your Internet-Box web portal. To do this, enter 192.168.1.1 in the browser field or http://internetbox.swisscom.ch and perform a speed test. Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
#### What should I watch out for with conventional speed tests?
Note that with a browser-based speed test such as Speedtest.net, the values measured are heavily dependent on the browser. Swisscom therefore recommends testing via the My Swisscom app or the web portal of the Internet-Box. If you would still like to use one of these speed tests, do the following to maximise accuracy:
1. Install the latest version of your browser.
2. Close all other programs.
3. Connect your computer to the router with the network cable.
4. Switch off your TV-Box (if present).
#### Why am I not receiving the full 10 Gbit/s?
The speed that can be achieved when using a service on your smartphone, PC, tablet etc. depends on two factors:
* **The connection between your device and the Internet-Box.**

text: 1. Install the latest version of your browser.
2. Close all other programs.
3. Connect your computer to the router with the network cable.
4. Switch off your TV-Box (if present).
#### Why am I not receiving the full 10 Gbit/s?
The speed that can be achieved when using a service on your smartphone, PC, tablet etc. depends on two factors:
* **The connection between your device and the Internet-Box.**
The performance of this connection can be improved by optimising your home network (for example, by using the latest CAT 6 cables, faster switches and WLAN boxes). In the end, however, the device will be limited by the maximum speed it is able to achieve – many older laptops, for example, will only be able to achieve speeds of 100 Mbit/s over the Ethernet interface.
* **The connection between your Internet-Box and the Internet destination**
As well as your Internet subscription, your Internet performance also depends on other factors, such as network congestion. If you want to download a file from the servers of an online storage service provider, for example, and that service provider only provides 10 Mbit/s bandwidth for the download, the perceived performance is only 10 Mbit/s, although your line could reach much higher speeds.
Also note that some of the data (approximately 15%) is there to ensure transmission quality. This reserved bandwidth cannot be used to transmit content (such as photos, movies or music). 8 Gbit/s is the maximum usable speed for all devices in the home network together (including WLAN).
The maximum achievable speed for one device over the fastest Ethernet connection (Internet-Box 4) is 8 Gbit/s. When uploading and downloading simultaneously, the speed may be limited to 6 Gbit/s.
#### What is the maximum speed that could be measured by an external speed test for a 10 Gbit/s fibre connection?
Even with the fastest Internet subscription, the speed will always be limited by the capacity of the home network and the device on which the measurement is made.
For example, an older computer that is connected correctly to the Internet-Box by an Ethernet cable and is included in the 10 Gbit/s subscription will only be able to achieve the data transfer speeds that its Ethernet port supports.
Note: The cnlab Speedtest for measuring speeds > 1 Gbit/s will be available from Q2/2020. The maximum speed that can be measured by an external speed test is 2.3 Gbit/s with an Internet-Box 3 connected to the 2.5 Gbit/s port with an Ethernet cable. When uploading and downloading simultaneously, the speed may be limited to 6 Gbit/s.
#### What is the OTO number (OTO ID) and where can I find it?

text: #### What is the OTO number (OTO ID) and where can I find it?
If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. You will find it in your living room or hallway. The fibre-optic socket will show the OTO number or OTO ID – a sequence of numbers and letters for identification.
> Router set-up instructions
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # Risk management
The purpose of Swisscom’s Enterprise Risk Management is to protect its enterprise value. It takes account of both external and internal events and is based on the established standard ISO 31000.
## «Trust in our company depends on our exemplary conduct.»
Klaus Rapp,
Head of Internal Audit
## Controlling instruments
The Board of Directors is responsible for the establishment and monitoring of the group-wide assurance functions of Risk Management, Internal Control System, Compliance Management and Internal Audit. It is briefed comprehensively at least once a year so it can fulfil its tasks and responsibilities.
#### Risk Management
The Board of Directors has set the objective of protecting the company’s enterprise value through the implementation of Group-wide risk management. A corporate culture that promotes the conscious handling of risks facilitates the achievement of this objective. Accordingly, Swisscom has implemented a Group-wide, central risk management system that is based on ISO Standard 31000 and takes account of both external and internal events. Swisscom ensures comprehensive reporting at the relevant level and appropriate documentation. Its objective is to identify, assess and address significant risks and opportunities in a timely manner. To this end, the central Risk Management unit, which reports to both the CFO and Controlling, works closely with the Controlling and Strategy departments and other assurance functions and line functions. The risk management system is examined periodically by an external auditor. Swisscom assesses its risks in terms of the probability that they will occur and their likely quantitative and qualitative effects. It manages risks on the basis of a risk strategy. The risks are evaluated in terms of their impact on key performance indicators. Swisscom reviews and updates its risk profile on a quarterly basis. The Audit & ESG Reporting Committee and the Group Executive Board are provided with a report on risks every quarter. The Board of Directors and the Audit & ESG Reporting Committee are provided with in-depth information in April and December on significant risks, their potential effects and the status of remedial measures. In urgent cases, the Chairman of the Audit & ESG Reporting Committee is informed without delay about any significant new risks.
#### Internal Control System

text: #### Internal Control System
The internal control system (ICS) ensures the reliability of financial reporting with an appropriate degree of assurance. It acts to prevent, uncover and correct substantial errors in the consolidated financial statements, the financial statements of the Group companies and the remuneration report. The ICS encompasses the following internal control components: control environment, assessment of accounting risks, control activities, monitoring controls, information and communication. The Accounting department, which reports to the CFO, controls and monitors the ICS. Internal Audit periodically monitor the functioning and effectiveness of the ICS. Significant shortcomings in the ICS identified during the monitoring activities are reported together with the corrective measures in a status report to the Audit & ESG Reporting Committee twice a year and to the Board of Directors on an annual basis. Should the ICS risk assessment change significantly, the Chairman of the Audit & ESG Reporting Committee is informed without delay. Corrective measures to remedy the shortcomings are monitored centrally. The Audit & ESG Reporting Committee assesses the performance and effectiveness of the ICS on the basis of the periodic reporting.
#### Compliance Management
The Group-wide central Compliance Management System (CMS) serves to prevent compliance violations in order to protect the Swisscom Group, its executive bodies and employees from legal sanctions, financial losses and reputational damage. It covers the legal areas of anti-corruption, money laundering, data protection and confidentiality, antitrust law, telecommunications legislation and stock exchange law. Swisscom redesigned its CMS in line with the ISO-37301 standard. The new Compliance Management Framework makes even more targeted improvements possible. The Group’s central compliance functions as well as the compliance officers and managers of the Group divisions and fully consolidated Group companies provide support to the line for the ongoing implementation of the CMS in specific legal areas. External auditors will now review the CMS for adequacy and effectiveness every four years. Furthermore, external auditors will continue to conduct a specific audit in the area money laundering law on an annual or biennial basis. Once a year, Group Compliance reports directly to the Audit & ESG Reporting Board of Director’s committee and to the Board of Directors on the function’s activities, compliance risk assessment and target achievement. In the event of significant changes in the assessment of compliance risks and in the event of potentially serious compliance violations, a timely report is sent to the Chairman of the Audit & ESG Reporting Committee as well as the Chairman of the Board of Directors.
#### Internal Audit

text: #### Internal Audit
Internal auditing is carried out throughout the Group by the Internal Audit division. Internal Audit supports the Swisscom Ltd Board of Directors and its Audit & ESG Reporting Committee in fulfilling their statutory and regulatory supervisory and controlling obligations. Internal Audit also supports management by highlighting opportunities for improving business processes and controls as well as the assurance functions. It documents the audit findings and monitors the implementation of measures. Internal Audit is responsible for planning and performing audits throughout the Group in compliance with professional auditing standards and has a high degree of independence. It is under the direct control of the Chairman of the Board of Directors and provides reports to the Audit & ESG Reporting Committee. At an administrative level, Internal Audit provides reports to the Head of Group Strategy & Board Services. Administratively, Internal Audit reports to the Head of Security & Corporate Affairs.
Internal Audit liaises closely and exchanges information with the external auditors. The external auditors have unrestricted access to the audit reports and audit files of Internal Audit. Based on a risk analysis and in close coordination with the external auditors, it prepares the integrated strategic audit plan annually and presents it to the Audit & ESG Reporting Committee for approval. Notwithstanding the above, the Audit & ESG Reporting Committee can commission special audits based on information received on the whistle-blowing platform operated by Internal Audit. This reporting procedure, which has been approved by the Audit & ESG Reporting Committee, allows complaints relating to external reporting and financial reporting, among other things, to be submitted anonymously to Internal Audit, which in turn ensures that these will be followed up. At its meetings, which are held at least quarterly, the Audit & ESG Reporting Committee is briefed on audit findings, the reports submitted to the whistle-blowing platform and the status of any corrective measures implemented. The Head of Internal Audit took part in all six meetings of the Audit & ESG Reporting Committee in 2022.
#### ISO/IEC management systems
Swisscom implements certified management systems based on internationally accepted standards. These ensure that all of Swisscom's services are quality controlled and developed, simplified and improved systematically. Together, they form Swisscom’s integrated ISO / IEC management system and are periodically audited by external auditing company SGS.
Go to ISO / IEC management system
#### Auditing
At the behest of the Board of Directors, the Audit & ESG Reporting Committee verifies the qualifications, independence and performance of the statutory auditors as a state-supervised auditing firm. The statutory auditors are appointed annually by the Annual General Meeting. Since 2019 PricewaterhouseCoopers AG (PwC) is the statutory auditor for Swisscom Ltd and its Group companies. Also, Fastweb is audited by PricewaterhouseCoopers S.p.A.
More about the statutory auditor
## «Good Corporate Governance must be internalised.»
Michael Rechsteiner,
Chairman of the Board of Directors
## Risk situation and factors

text: More about the statutory auditor
## «Good Corporate Governance must be internalised.»
Michael Rechsteiner,
Chairman of the Board of Directors
## Risk situation and factors
Risks are driven by changes in markets, competition, technology, the regulatory environment and government policy. The importance of traditional telecommunications services is declining. New services in the areas of digitisation and IT services are intended to compensate for lost revenue from the core business. Over the long term, the market trends will necessitate major changes in the approach to risks related to the business model, technology and human capital.
#### Competitive dynamics in the telecommunications market
Competitive dynamics are currently being driven by infrastructure providers and service providers without their own network infrastructure. Swisscom is countering this pressure and the development of revenue from the traditional telecommunications business by transforming the company as well as through constant innovation. Megatrends such as increasing connectivity, customisation of customer needs, and demographic change are indelibly shaping and altering both society and the economy and have a long-term impact on the activities of Swisscom. Swisscom conducts a comprehensive external environment analysis at least once a year in order to identify potential disruptions at an early stage. It uses the future trends and developments identified by the analysis in a targeted manner: for example, to categorise new, potentially disruptive devel-opments and to model possible scenarios in a timely manner. Swisscom also produces regular analyses of the economic and regulatory environment. It also examines the activities of global Internet corporations in greater depth to identify relevant changes and respond with appropriate measures. To respond to changes in the market, Swisscom consistently focuses on customer needs when transforming its own company and optimises or adapts its processes and organisation.
#### Policy, regulation and compliance
The manner in which regulations are implemented entails risks for Swisscom, which could have an adverse impact on the company’s financial position and results of operations. Sanctions by the Competition Commission could also reduce Swisscom’s operating results and cause reputational damage to the company. Finally, excessively high political demands threaten to fundamentally undermine the current com-petitive system. Swisscom’s wide range of business activities, coupled with the complexity of the applicable regulations, calls for an effective compliance management system (CMS). Swisscom’s central CMS covers the entire Group. It was redesigned in line with the ISO-37301 standard during the year under review.
#### Geopolitical development
Geopolitical developments pose the risk of sustained inflation, shortages of goods or delays in deliveries, as well as recession or stagflation in general. The limited availability of goods and the shortage of various components can lead to increased costs, delivery delays and reduced deliveries. To enable it to respond appropriately to geopolitical developments, Swisscom reviews and implements measures on an ongoing basis. It also pursues a successful hedging strategy, thereby minimising the risk of losses that can arise as a result of fluctuating foreign exchange rates.
#### Increasing bandwidth in the access network

text: #### Increasing bandwidth in the access network
Customer demand for broadband access is growing rapidly, as is the popularity of mobile devices and IP-based services (smartphones, IPTV, OTTs, etc.). Swisscom faces tough competition from cable companies and other network operators as it strives to meet current and future customer needs and defend its own market share. The network expansion this necessitates calls for major investments. To mitigate financial risks and ensure optimum network coverage, network expansion is geared towards population density and customer demand. Substantial risks would arise if Swisscom were forced to spend more on network expansion than planned or if projected long-term earnings were to fall. Swisscom minimises the risks by adapting the broadband expansion of the access network to changing conditions and technical opportunities on an ongoing basis.
#### Competitive dynamics and regulation in Italy
The competitive dynamics in Italy carry risks that have a detrimental impact on Fastweb’s strategy and could jeopardise projected revenue growth as a result. In particular, risks may arise in connection with the entry of new competitors in the market. Fastweb is countering this pressure by constantly adapting its services, organisation, processes and partnerships. Changes in the legal and regulatory environment can have a negative impact on business activities and thus on the value of the company.
#### Business interruption
Usage of Swisscom’s services is heavily dependent on technical infrastructure such as communications networks and IT platforms. Any major disruption to business operations poses a financial risk as well as a substantial reputational risk. Force majeure, natural disasters, human error, hardware or software failure, criminal acts by third parties (e.g. computer viruses, hacking) and the ever-growing complexity and interdependence of modern technologies can cause damage or interruption to operations. Built-in redundancy, contingency plans, deputising arrangements, alternative locations, careful selection of suppliers and other measures are designed to ensure that Swisscom can deliver the level of service that customers expect at all times. As a systemically important company, Swisscom also wants to do its part to minimise the risk of a power shortage.
#### Information and security technologies
Swisscom’s complex IT architecture entails risks during both the implementation and operating phases. These risks have the potential to delay the rollout of new services, result in additional costs and impact Swisscom’s competitiveness. The transformation is being closely monitored by the Group Executive Board. Changes and developments in technology, the economy and society interact to shape the area of Internet security because continuous innovations and the opportunities they bring lead not only to opportunities, but also to new risks. Despite the fact that preventing cyber attacks is becoming increasingly difficult due to the rise in the number of potential threats, the objective is to identify these risks at an early stage, systematically document them and take appropriate steps to sustainably reduce them.
#### Health and the environment

text: #### Health and the environment
In the year under review, claims were again made that electromagnetic radiation (e.g. from mobile antennas or mobile handsets) is potentially harmful to health. Under the terms of the Ordinance on Non-Ionising Radiation (ONIR), Switzerland has adopted a precautionary principle and introduced limits for base stations that are ten times stricter than both those prescribed by the WHO and the legal provisions in neigh-bouring countries and that apply to all mobile frequencies (including 5G). The public’s wary attitude towards 5G, particularly if questions arise concerning locations for mobile communication antennas, is impeding Swisscom Switzerland’s network expansion. Even without stricter legislation, public concerns about the effects of electromagnetic radiation on the environment and health could further hamper the con-struction of wireless networks in the future and drive up costs.
#### Foreign currency risks
Swisscom is exposed to foreign exchange changes which can impact the Group’s cash flows, financial result and equity.
Risk mitigation measures
* Reduction in cash flow volatility by use of foreign-exchange forwards, currency swaps and currency options, and designation for hedge accounting (transaction risk)
* Reduction in translation risk by foreign currency financing and designation for hedge accounting
* Hedging of currency risk of foreign currency financing by use of currency swaps
#### Interest rate risks
Interest rate risks result from changes in interest rates that can negatively impact cash flows and Swisscom's financial situation.
Risk mitigation measures
* Use of interest rate swaps to manage fixed/variable share of financial debt
#### Credit risks
Through its operating business activities, derivative financial instruments and financial investments, Swisscom is exposed to the risk of default of a counterparty.
Risk mitigation measures
* Guideline establishing minimum requirements for counterparties
* Designated counterparty limits
* Use of netting agreements foreseen under ISDA (International Swaps and Derivatives Association)
* Use of collateral agreements
#### Liquidity risk
Prudent liquidity management involves the holding of adequate reserves of cash and cash equivalents, negotiable securities as well as the possibility of obtaining confirmed lines of credit.
Risk mitigation measures
* Procedures and principles to ensure adequate liquidity
* Two guaranteed bank credit lines each of CHF 2,200 million
#### Supply chain
Swisscom's partners provide goods and services in excess of CHF 2.9 billion annually. Swisscom attaches importance to fair and efficient partnerships with suppliers, who share its social and ecological goals and values. Swisscom works with these suppliers to protect the environment and improve working conditions.
More about supplier risk management
Fair supply chain
#### Corruption
Swisscom condemns corruption of any kind. Swisscom's business activities are conducted in a fair, honest and transparent manner. Swisscom has taken many organisational precautions to avoid corruption. An anti-corruption directive and various guidelines define correct and incorrect conduct. Employees exposed to the risk of corruption receive special training. The Group Compliance division supervises implementation of the requirements. Finally, all employees can take advantage of a confidential anonymous whistleblowing system.
Whistleblowing system
#### Fiscal policy

text: Swisscom condemns corruption of any kind. Swisscom's business activities are conducted in a fair, honest and transparent manner. Swisscom has taken many organisational precautions to avoid corruption. An anti-corruption directive and various guidelines define correct and incorrect conduct. Employees exposed to the risk of corruption receive special training. The Group Compliance division supervises implementation of the requirements. Finally, all employees can take advantage of a confidential anonymous whistleblowing system.
Whistleblowing system
#### Fiscal policy
A fundamental pillar of Swisscom’s sustainability strategy is a coherent, responsible fiscal policy. Swisscom attaches importance to paying its fair share of taxes in every country in which it conducts business. Swisscom‘s earnings are allocated in compliance with local and international provisions and standards (such as OECD guidelines), and in observance of the arm’s length principle, to the countries in which the income was generated.
Income tax expense details
Swisscom Fiscal Principles (31 KB)
### Downloads
Corporate Governance Report 2022
Annual Report 2022
Code of Conduct (88 KB)
Fiscal Principles (31 KB)
Swisscom Code of Conduct for Procurement (412 KB)
### Links
Ethics and CR Governance
Go to the Swisscom risk management system
General statement on the risk situation
Risk factors

text: Generative Artificial Intelligence (AI)
#  Generative AI: background and implications for businesses
Generative Artificial Intelligence (AI) is a groundbreaking technology that has managed to firmly embed itself in many peoples’ day-to-day lives within an astonishingly short time. News and breakthroughs surrounding this technology are being announced at an incredible speed. Against this backdrop, businesses are now faced with the question of how to utilise this technology to make their business models a success, efficient and future-proof.
However, what is generative AI and how will it affect businesses in future? How and where is it currently being used? What are its advantages and what are the risks companies need to be aware of? Our whitepaper provides answers to all of these and many other questions.
Key topics discussed;
* Key facts about generative AI
* Current applications of generative AI
* Implications for businesses
Number of pages: 32
Recommended for: Administrative boards, senior management, business leaders
Published: 7 August 2023
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##  Contact our experts
Head AI & HPC
####  Gregor Kalberer
Contact Expert
Head of Data & AI Consulting
####  Matthias Mohler
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Technical Strategist
####  Michael Rieger
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Head of Business Transformation
####  Christof Zogg
Contact Expert

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Corporate Responsibilty
# “By 2025, we will be one of the first Swiss companies to be completely climate neutral”
Swisscom has been committed to the environment for decades and is now the most sustainable telco in the world. With its new goal "fully climate-neutral company", Swisscom aims to be climate-neutral across the entire value chain by 2025 and save an additional million tonnes of CO2 per year with customers. Saskia Günther, Head of Corporate Responsibility, knows how this is achieved.
Bruno Böhlen, Corporate Journalist
28 October 2021
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## Swisscom calls itself the most sustainable telco in the world. What do you base this statement on?
Saskia Günther: “World Finance” magazine named Swisscom “Most Sustainable Company in the Telecommunication Industry 2020”. This accolade, awarded by an international panel of experts, both recognises our decades of commitment to sustainability as well as our dedication to raising awareness throughout the industry. Furthermore, Swisscom scores very highly in sustainability ratings such as Sustainalytics, MSCI, Carbon Disclosure Project and others and was also named the world’s most sustainable telco by Boston Consulting Group BCG.
## Now you have set yourself a new climate goal. Why and what does it look like?
Since 1990, Swisscom has already reduced CO2 emissions from operations by 80%, and this figure is to be increased to over 90% by 2025. By 2025, we aim to be climate neutral across the entire value chain . As Switzerland's leading ICT company, it is our duty to assume social and ecological responsibility. Because only if everyone does their part can we leave a world worth living in for the next generation.
* * *
* * *
## How will Swisscom become completely climate-neutral by 2025?
As mentioned above, we consistently reduce our own emissions - that's over 90%. An important lever is our vehicle fleet. We are converting it completely to electric drives. This will halve CO2 emissions by 2025, and the fleet will be emission-free from 2030. In our buildings, we are replacing fossil-fuel heating systems with heat pumps and promoting solar energy systems. We also have the ambition to reduce our electricity consumption by 20% by 2030. With data volumes increasing every year, this is a major challenge. But we are also taking action along our supply chain, entering into agreements with our most important partners and suppliers regarding their climate targets and focusing on recyclable products. We reduce everything that is possible. Many companies set climate targets until 2030 or longer. We have deliberately chosen a shorter deadline of 2025 and believe that the shorter the period, the more binding and measurable the target. In order for our company to become completely climate neutral by 2025 across the entire value chain , we compensate for residual emissions and thus support climate protection projects.
## You also want to make a positive CO2 contribution of one million tonnes per year. What does that mean?

text: ## You also want to make a positive CO2 contribution of one million tonnes per year. What does that mean?
We considered two sub-aspects separately when setting the goals. On the one hand, the footprint - i.e. as described above: what contribution Swisscom itself can make across the entire value chain. On the other hand, we also looked at the handprint - i.e. the contribution that digital technologies can make to climate protection in general. This contribution is far more significant than our own footprint. That is why we also want to help our customers to make massive CO2 savings by 2025 with climate-friendly and innovative ICT solutions and make a positive contribution of one million tonnes annually.
* * *
* * *
## Do you take others to task for achieving your own goal with someone else's performance? Swisscom is adorning itself with other people's feathers.
No. Our products enable our customers to have virtual conferences and home offices, for example. This reduces the need for business travel. Our energy-efficient data centres make cloud solutions possible, which ensure the climate-friendly operation of IT. With digital solutions, companies are increasingly optimising their vehicle fleets or controlling their office buildings and power grids. The "#SMARTer 2030" study by the Global E-Sustainability Initiative says the ICT industry has the potential to reduce CO2 emissions worldwide by 20%. It is up to Swisscom to be ready for the challenges of the future, to continue to act as a role model in terms of sustainability, to be a multiplier and also to show customers the opportunities and positive effects of digitalisation on the climate. In this way, as Switzerland's number 1, we are assuming responsibility for sustainable development in our country
This post has been updated.
## Downloads
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Saskia Günther, Head of Corporate Responsibility
(ZIP file, 8 MB)
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Infographics
(ZIP file, 473 KB)
## Links
swisscom.ch/sustainability
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### Address
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Media Relations
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Switzerland
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Tel. +41 58 221 98 04
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# Power of attorney
Business customers with an entry in the commercial register can file a certificate of authority with Swisscom for persons of the company who are not authorised signatories, granting the named individuals authorisation to act.
To do this, fill in the fields below, select ‘Create PDF’ and sign the document. Then send us the PDF document via the form.
## 1 Contract owner
Mr.
Mrs.
Enterprise Customer
__
Company*
__
Last name, first name*
__
Address*
__
P.O.Box
__
Postcode*
__
City*
__
Phone number*
__
Date of birth*
__
Nationality*
__
ID type*
__
ID number*
__
* * *
## 2 As contract owner, I confirm that the following person is to be authorised
Mr.
Mrs.
__
Last name, first name*
__
Address*
__
P.O.Box
__
Postcode*
__
City*
__
Phone number*
__
Date of birth*
__
Nationality*
__
ID type*
__
ID number*
__
* * *
## 3 ...and agree that they have the right to carry out the following activities:
*
__
Affected phone number*
__
This power of attorney is valid until:
__
(Without an expiry date, this power of attorney is valid for an indefinite time/until it is revoked. The contract holder is obliged to inform us of the revocation of the power of attorney.)
__Create PDF

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## ICIM – the document & content management solution
# Successful implementation of document & content management solutions
__Contact us
Go to offer
Go to offer
An enterprise content management solution is much more than the launch of a new technical system. With our long-standing expertise, we support you and operate the ECM solution on your behalf as a managed service. Perfect for your business needs – whether you require in-depth analysis, design, training or specialist technical advice.
* * *
* * *
#### Your benefits
A modular document and content management solution that can be extended flexibly
Fully managed by Swisscom experts
Professional support ‒ from advice to design and operation
#### When is it the right solution?
Due to increasing volumes of documentation, data and information, businesses need a suitable ECM /DMS solution that can be rolled out and implemented rapidly. However, they often lack the time, resources and expertise required. With ICIM from Swisscom, we provide the specialist technical knowledge you need relating to content, information and document management.
A team of proven experts offers the specific support you need to implement your content management project, whether this involves the full administration of your ECM solution or devising a realistic budget and schedule that can be implemented rapidly.
ICIM is suitable for companies with an existing ECM solution, who wish to upgrade or expand it to include additional services such as input and output management solutions or digital data archiving.
Show more:
* Specialist technical ECM/DMS consulting
* A modular, seamlessly integrated ECM solution
* Swisscom provides comprehensive ECM management
* * *
#### Why Swisscom?
* **Managed:** our experts will manage your entire content management project for you.
* **Modular:** with ICIM from Swisscom, you receive ECM/DMS services that can be flexibly extended.
* **Easy to integrate:** our services can be seamlessly integrated into existing IT solutions and extended as required.
#### Our products
**The first step**
Discover the full potential of ICIM. Tell us what you need, and we’ll suggest the right solution for your business.
__Request quotation
Fact sheet
ICIM Fully Managed Service
Swisscom eDossier
Study
The journey to digital business with ECM/DMS (in german)
#### Your options with ICIM
Choose the right modules for your business from our modular ICIM products. Extend these as required with our professional DMS consulting and flexible integration service.
* * *
* * *
#### A brief guide to our ICIM products
Our ICIM products are modular in design and can be individually combined and extended as required. They include input and output management, document management, digital archiving and seamless, digital end-to-end business process support.
#### Core products
#### Input Management as a Service (IMaaS):
digitisation of documents and digital input
Use and benefits:
IMaaS (Input Management as a Service) is the input channel for all business correspondence. You can use it to digitise and classify documents automatically with the support of artificial intelligence.
You will receive:​
* Modular provision of services across the entire process chain (AVOR, scanning, classification, extraction, validation and post-processing)

text: #### Core products
#### Input Management as a Service (IMaaS):
digitisation of documents and digital input
Use and benefits:
IMaaS (Input Management as a Service) is the input channel for all business correspondence. You can use it to digitise and classify documents automatically with the support of artificial intelligence.
You will receive:​
* Modular provision of services across the entire process chain (AVOR, scanning, classification, extraction, validation and post-processing)
* Automatic detection of document content thanks to artificial intelligence and the latest capture technology
* Document processing in accordance with the highest data protection standards
#### Document and Records Management as a Service (DRMaaS):
document management and digital archive
Use and benefits:
The user-friendly interface of the fully managed document management system ensures that documents are located quickly and in a clear format, including PDFs, e-mails, images, audio/video files or transaction data. You can also use DRMaaS as a standalone digital archive.
You will receive:
* A seamlessly integrated document management and archive service (DRMaaS)
* A standalone product that can also be combined with additional ECM services
* The provision, operation and maintenance of the archive platform with basic records management services
* Factsheet Archive Service (PDF)
* Factsheet Swisscom eDossier (PDF)
#### Output Management as a Service (OMaaS):
from individual to mass output
Use and benefits:
This service transforms raw data from your business processes into formatted omnichannel output. However the output is generated ‒ through customer interaction, business process or in batch mode at the end of the day ‒ you will always receive standardised, structured documents. With the additional Mass Output Printing service (MOP), you can outsource large-scale printing orders to us.
You will receive:
* The management of templates, text modules, media and dynamic content
* Customised correspondence and mass processing automated by workflows and rule-based processing
* Integration into your business applications and channel-specific preparation of output
#### Other products
#### Swiss Trust Room:
secure data exchange
Use and benefits:
Swiss Trust Room provides you with a highly secure collaboration platform where you can edit and exchange confidential documents, such as sensitive personal data, as well as results from research & development, patents or information about IPOs
You will receive:​
* An instantly available cloud-based solution that you can use in your web browser ‒ without installing software or plug-ins
* An integrated signature service to add a qualified electronic signature to documents in accordance with EU and Swiss law
* A secure solution that adheres to your compliance requirements at all times thanks to differentiated access protection and audit trail
* Find out more
* Factsheet (PDF)
#### Digital Document Solution:
modern managed print services
Use and benefits:
This service can be integrated into your existing environment and digitises your business processes, enabling you to simplify your daily work, improve your quality and compliance requirements and increase user and customer satisfaction.
You will receive:
* An optimised print environment and a reduction in infrastructure costs
* Pocess digitisation and a better quality of business processes
* Higher user and customer satisfaction through the reduction of routine daily tasks
* Find out more
#### ICM Professional Services:

text: This service can be integrated into your existing environment and digitises your business processes, enabling you to simplify your daily work, improve your quality and compliance requirements and increase user and customer satisfaction.
You will receive:
* An optimised print environment and a reduction in infrastructure costs
* Pocess digitisation and a better quality of business processes
* Higher user and customer satisfaction through the reduction of routine daily tasks
* Find out more
#### ICM Professional Services:
ECM/DMS consulting
Use and benefits:
ICIM Professional Services provide you with ECM/DMS services. We help you integrate our fully managed content and document management services, particularly in the transition to a service engagement model.
You will receive:
* Professional advice and training from experienced teams of ECM/DMS experts
* The development of a content management solution based on your needs
* Long-standing industry expertise
* Factsheet (PDF)
* * *
* “With the SAP Archive Service, my data is stored securely at Swisscom in compliance with all the relevant standards and regulations.”
Tobias Imhof, CIO
cc energie sa
* 71% of businesses chose an ECM/DMS solution in order to increase productivity by improving the location of data and information.
MSM Research, The journey to the digital business with ECM/DMS, 2021. (in german)
* ECM/DMS solutions enabled 49%of businesses to harmonise, standardise and automate their processes.
MSM Research, The journey to the digital business with ECM/DMS, 2021. (in german)
Would you like to find out more about ICIM? Our experts will be happy to advise you.
__Contact us

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*
Software-defined networking
#  Why there is no getting around software-defined networking
* * *
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The next step after the virtualisation of processing power and storage: software-defined networking brings agility to networks, removes the need for expensive hardware and is easy to configure.
* * *
Text: Florian Waelfler/Urs Binder, 22 March 2017
* * *
* * *
* * *
Every day, gigantic quantities of data run through today’s networks. Companies and public authorities are also experiencing an explosion in data traffic. This increase in data is placing ever greater demands on network infrastructure – thus increasing the costs and the complexity. Software-defined networking (SDN) offers relief. But what is SDN and what purpose does it serve?
* * *
###  Fully thought-out virtualisation
The term software-defined networking goes back to a Stanford article about network operating systems published in 2005. Its authors describe how complex networks are and how complicated they are to manage. Unlike modern operating systems, which are simpler to handle due to an abstraction layer, within a network everything is maintained at the lowest configuration level in individual components. So why not virtualise the network too? Three years later, the first companies, including Google, Yahoo and Verizon, founded the “Open Networking Foundation”, which dedicated itself to adapting SDN.
* * *
###  Cloud forces a rethink
IT today makes wide use of flexibilisation and virtualisation. Within the data networks, however, a lot of things have stayed the same. This is because existing networks represent considerable investment in expensive hardware such as Cisco, Juniper etc. In combination with this hardware, network providers and users have gathered a lot of specific know-how – making it difficult to throw all of this overboard and implement network functionality virtually via software.
However, there is no getting around the virtualisation of all network aspects, particularly in large cloud environments. A quick look at the daily work of a network administrator makes clear: within the virtual machines (VMs) of the cloud environment, virtual network interfaces (NICs) that can be configured using software are responsible for the connection to the outside world. However, the cloud provider must take care of all network aspects outside of the VMs: in typical installations, every cloud customer has an assigned virtual Local Area Network (VLAN) into which the virtual NICs need to be integrated. For the administrator, this is a nightmare of maintenance and scaling – every time a new VM needs to be integrated, difficult manual work is required.
Within cloud environments at the latest – whether the cloud of a provider or a Private Cloud within a company’s data centre – manually maintained networks are hitting their limits. This is because a cloud means agility: customers want to set up and start virtual machines, including a network connection, in just a few seconds via self service.
* * *
###  Decoupled and agile

text: Within cloud environments at the latest – whether the cloud of a provider or a Private Cloud within a company’s data centre – manually maintained networks are hitting their limits. This is because a cloud means agility: customers want to set up and start virtual machines, including a network connection, in just a few seconds via self service.
* * *
###  Decoupled and agile
In the case of SDN, the lower function levels of the network are abstracted from the hardware in the form of virtual services. Customers use a dashboard to access all relevant functions, have a complete end-to-end view of all communication services at the same time, can monitor the network’s behaviour in real time and receive information about compliance with the Service Level Agreement.
Services can be booked or cancelled online, bandwidths can be adapted within minutes, and functionalities such as firewalls can be implemented in no time – just as one is used to doing within the cloud for the management of computing and storage resources. Activating a firewall, for example, used to take up to six weeks. With SDN it happens at the touch of a button. Services such as TV, PWLAN, mobiles or telephony can be integrated within minutes, depending on the provider, and can be combined on request.
And the users are not the only ones to benefit from SDN. Administrators can also breathe a sigh of relief: the new paradigm of the software-controlled network offers security and stability. The working day is made so much easier. Administrators can smoothly adapt the network to requirements without complicated hardware configuration changes, even if there are sudden, significant fluctuations. And the cloud providers not only benefit from the increased productivity of network administrators. An SDN-based network can be set up with open network operating systems and cost-effective “open networking” hardware instead of expensive proprietary switches.
* * *
###  Without SDN, nothing will work in future
“Software is eating the world,” announced Netscape founder Marc Andreessen as early as 2011. In the network of the future, software defines all network services. Control is being emancipated from hardware. A standard piece of hardware can become a firewall, a switch or a modem – all thanks to virtualisation.
Until now, there was a close link between the data and control channels for technical reasons; they were both processed directly within the network hardware. Virtualisation is breaking down this link, which slows down the network during scaling and extension. In the future, there will be no getting around software-defined networking. Within record time, SDN will be on the agenda of all IT managers who are planning or already using scalable virtual environments. Only with SDN can the network finally become a service – technology is taking a back seat.
* * *
* * *

text: * * *
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Swisscom is one of the first providers in the world to massively invest in the telco cloud and can offer its customers virtualised services. This guarantees that new and existing services will go hand in hand. Enterprise Connect allows network service functions to be adjusted at the touch of a button. The new service will first be available for smaller network locations.
Find out more
Open Networking Foundation
Stanford article (PDF)
* * *
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Would you like to regularly receive interesting articles and whitepapers on current ICT topics?
> Subscribe
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More on the topic
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SDN – Software-defined networking
#### Würth ITensis: More independent, thanks to SDN
* * *
* * *
SDN – Software-defined networking
#### Würth ITensis: More independent, thanks to SDN
* * *
* * *
Interview with Stefan Mauron
#### «5G is the next logical step»
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* * *
Interview with Stefan Mauron
#### «5G is the next logical step»
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* * *
* * *

text: Swisscom offers its customers a state-of-the-art IT and communications infrastructure that it is constantly developing. The Swisscom network offers maximum reliability, availability and performance. It is currently undergoing a Switzerland-wide 5G and fibre optic expansion. Cloud services produced in Switzerland are a cornerstone of Swisscom’s cloud offering. These are complemented by global Public Cloud solutions (such as Amazon Web Services or Microsoft Azure). Swisscom serves this market as an independent service provider, supporting customers with their digital transformation with hybrid and multi-cloud solutions.
* Swisscom wins connect mobile network test for the twelfth time
* First place for Swisscom in CHIP mobile network test
* Ookla once again confirms that Swisscom has the best network in Switzerland
* Swisscom wins connect fixed-network test
* Telecommunication network innovations
* 50 Gbit/s on a fixed network connection – a world first!
* Greater bandwidth in trains

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* * *
# Contact for enterprise customers
* * *
## 1What is your concern?
* 👛
Bills & payments
* 🚧
Make changes to services
* 💁
Advisory service
* 👥
Residential customer or SME query
* ☇
Faults & support
## 2Which topic best matches your query?
* 🖉
Change invoice address or invoice reference
* 🖹
Order a copy of your bill
* 👛
Question about your bill & current costs
* ✓
Change of payment or shipping method
* 🗋
Order an itemised bill
* 🖉
Change address
* ⛒
Cancel services
* 📲
Adjust mobile service
* 🖥
Change wireline & infrastructure solution
* 🔒
Adjust security services
* 💻
Adjust workplace solution
* 📲
Mobile
* 🖥
Wireline network & bundles
* 💻
Communication & collaboration
* 🔒
Security
* 👤
Residential customer query
* 🏢
SME query
* ⚙
Technical queries
* 📱
Mobile phone network hotline
## 3Detailed information:
Your data for change of invoice address or invoice reference.
Bill number*
__
* * *
New billing address
Street
__
Address addendum
__
Post code
__
Town/city
__
New invoice reference
__
Change as of*
__
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
Your details about ordering a copy of your bill
Which bill would you like a copy of?*
__
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
* * *
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
Your question about your bill or current costs
Bill number*
__
* * *
What is your question about the bill or current costs?*
__
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
* * *
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
Es ist ein unerwarteter Fehler aufgetreten. Bitte versuchen Sie es später noch einmal.
Change of payment or shipping method
Which bill would you like to adjust?*
__
* * *
Change of payment method
Do you want to pay the invoice in the future via the following payment method?
Direct debit
Debit Direct
__
* * *
Change of shipping method
Do you want to receive the invoice in the future via the following shipping method?
by e-mail (PDF)
by eInvoicing
__
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
* * *
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
Your details about ordering an itemised bill
Which connection would you like an itemised bill for?*
__
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
* * *
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
Your details about the change of address
Bill number*
__
* * *
New address
Billing address
Location address (relocation)
__
Street*
__
Address addendum
__
Post code*
__
Town/city*
__
Change as of*
__
Personal details

text: __
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
* * *
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
Your details about the change of address
Bill number*
__
* * *
New address
Billing address
Location address (relocation)
__
Street*
__
Address addendum
__
Post code*
__
Town/city*
__
Change as of*
__
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
Your details about the cancellation
* * *
Which service would you like to cancel?*
Mobile
Fixed network
Internet
Combined offer
Other
__
Fixed network: e.g. Enterprise SIP, Swisscom Line company
Internet: e.g. WAN-, LAN-Services, Enterprise Internet
Combined offer: e.g. Smart Business Connect, Company Connect, Enterprise Connect, UCC
* * *
Phone number*
__
Phone number
__
More specific information about the query*
__
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
* * *
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
Your details about the adjustment
* * *
What change would you like to make?*
__
Phone number*
__
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
* * *
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
Your details about the adjustment
* * *
Which product would you like to adjust?*
__
What change would you like to make?*
__
Telephone number or customer number*
__
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
* * *
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
Your details about the adjustment
What change would you like to make?*
__
Telephone number or customer number*
__
* * *
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
* * *
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
Your details about the adjustment
What change would you like to make?*
__
Telephone number or customer number*
__
* * *
Personal details
Title*
Mr.
Mrs.
__
First name*
__
Surname*
__
E-mail*
__
Phone number*
__
* * *
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
### Mobile Business Solutions at a glance.
To the offers
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
### Wireline network and bundles at a glance.
To the offers
Contact for business customers
####  Phone
0800 800 900

text: __
Phone number*
__
* * *
Submit
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
### Mobile Business Solutions at a glance.
To the offers
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
### Wireline network and bundles at a glance.
To the offers
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
### Solutions for communication and collaboration at a glance.
To the offers
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
### Security solutions at a glance.
To the offers
Contact for business customers
####  Phone
0800 800 900
Your call will be answered from 7.30 am until 5.30 pm.
### Find the right point of contact for your residential customer query.
Initiate contact
### Find the right point of contact for your SME query.
Initiate contact
### Fault reporting & support centres
#### Technical queries and faults
Telephone: 0800 724 724
from abroad: Telephone: +41 800 724 724 24
### Fault reporting & support centres
#### Mobile phone network hotline for telecommunications coordinators:
Telephone: 0800 444 404 +PIN
for end users: Telephone: 0800 800 800
from abroad: Telephone: +41 62 286 12 12

text: Switzerland’s #1 mobile subscription
* Mobile and 5G network test winner
* Subscription, network, devices: climate neutral
* Service test winner: app, Shops, hotline
###
6 months of blue Mobile L for only 59.90/month
__ Offer details
_​_ Our promise: stable prices until 2025*
# Our mobile subscriptions for on the move
Unlimited, fast, sustainable: blue, Switzerland’s most popular mobile subscriptions. On the best 5G network. With the best service. With blue, you need just one subscription for all your devices, such as smartphones, tablets or smartwatches. Compare for yourself.
## blue Mobile
Unlimited, fast, climate neutral
* Flat rates for Switzerland and Europe
* Mobile and 5G network test winner
* Multi Device: one subscription for all your devices
**Online exclusive: free activation worth 59.90**
From 69.90/mth.
For Swisscom Internet customers: **20.–/mth.** discount with blue Benefit
### Live together. Save together.
Save up to 140.– per month with two or more subscriptions.
Discover the blue Benefit
## Frequently asked questions
#### What mobile subscriptions are available at Swisscom?
Swisscom offers three blue Mobile subscriptions as well as additional Kids, Basic and Prepaid tariffs, all of which are climate neutral. The main difference between the blue Mobile subscriptions is in the amount of roaming they include. Each subscription includes lots of free extras.
blue Mobile S | blue Mobile M | blue Mobile L
---|---|---
Surfing, calls & SMS:
* Unlimited in CH
| Surfing, calls & SMS:
* Unlimited in CH, EU/UK
* 100 MB/mth. outside EU/UK
| Surfing, calls & SMS:
* Unlimited in CH, EU/UK
* Unlimited calls to EU/UK, USA, CAN
* 1 GB data/year outside EU/UK
* Multi Device option for 4 additional devices
Surfing speed: up to 100 Mbit/s | Surfing speed: up to 1 Gbit/s | Surfing speed: up to 2 Gbit/s
5G included | 5G included | 5G included
Climate neutral | Climate neutral | Climate neutral
Internet Guard surf protection | Internet Guard surf protection | Internet Guard surf protection
Callfilter call blocker | Callfilter call blocker | Callfilter call blocker
10 GB myCloud storage | 10 GB myCloud storage | 10 GB myCloud storage
E-mail account with 1 GB | E-mail account with 1 GB | E-mail account with 1 GB
From CHF 69.90/mth. | From CHF 79.90/mth. | From CHF 99.90/mth.
Compare all mobile subscriptions
#### What are the benefits of Swisscom’s mobile subscriptions?
Swisscom’s mobile subscriptions are the most popular and widely used in Switzerland. They offer unlimited use in Switzerland and Europe and can be flexibly adjusted with options. They are climate neutral and use the best and largest mobile and 5G network in Switzerland. This makes maximum speeds possible at most locations throughout Switzerland. All subscriptions offer numerous other free extras, maximum security and excellent service.
##### Attractive discounts on mobile phone and smartphone deals
When you take out a new subscription, you can enjoy attractive discounts on smartphones from Apple, Samsung, Oppo, Nokia and other brands. We also offer reconditioned second-hand devices and specific devices for children and older people.
##### Mobile and 5G network test winner

text: ##### Attractive discounts on mobile phone and smartphone deals
When you take out a new subscription, you can enjoy attractive discounts on smartphones from Apple, Samsung, Oppo, Nokia and other brands. We also offer reconditioned second-hand devices and specific devices for children and older people.
##### Mobile and 5G network test winner
“For the fifth year in a row, Swisscom once again occupies Switzerland’s top spot. And the Swiss market leader has also been rated ‘outstanding’ for the sixth time.” (Connect 01/2023, Chip 04/2023)
##### Best customer service and best service app for My Swisscom
“When it comes to service issues, Swisscom customers have the peace of mind of being able to reach for their smartphone and resolve a lot of issues on their own thanks to the outstanding app. They can check bills and charges, manage several contracts, block SIM cards, report a change of address on the app and much more besides.” (Connect 01/2023)
##### The largest network of Shops and best Shops in Switzerland
“The Swiss market leader not only invests in quality advice but also in equipping its stores. The staff themselves are also superb: the teams are very well trained, highly skilled and extremely attentive. Customers are made to feel welcome here.” (Connect 11/2022)
#### How can I switch my mobile phone subscription to Swisscom?
If you would like to switch to Swisscom from another provider, select your blue Mobile subscription online, and your new smartphone if required. During the order process, simply enter the telephone number that you would like us to port for you. Porting your phone number is free of charge and will take a just few days to action. We take care of all the formalities and cover the early exit fees for your current contract up to 500.–.
It’s so easy to switch
#### What additional free services are included in Swisscom’s mobile subscriptions?
With Swisscom’s mobile subscriptions, you benefit from numerous additional free services.
##### Swisscom Cockpit
The Swisscom Cockpit provides an overview of the services included in the subscription and your current charges. You can connect and manage additional devices with your subscription and purchase packages and options.
##### My Swisscom service app
With My Swisscom, you can check charges and bills, adjust your subscription settings, add or remove options flexibly or request support at any time.
##### Internet Guard surfing protection
Free protection from dangerous websites without installing additional software on the device. Each day, Swisscom Internet Guard automatically blocks around 250,000 malware attacks on websites.
##### Callfilter call blocker
Free protection from unsolicited calls. You can block marketing calls as well as anonymous calls and adjust the settings easily in the My Swisscom App.
##### myCloud online storage
Enjoy 10 GB of free storage for photos and videos on Swisscom myCloud.
##### Free e-mail
Get a free Bluewin e-mail account with 1 GB of storage.
#### What options and packages are available with Swisscom’s mobile subscriptions?

text: ##### Callfilter call blocker
Free protection from unsolicited calls. You can block marketing calls as well as anonymous calls and adjust the settings easily in the My Swisscom App.
##### myCloud online storage
Enjoy 10 GB of free storage for photos and videos on Swisscom myCloud.
##### Free e-mail
Get a free Bluewin e-mail account with 1 GB of storage.
#### What options and packages are available with Swisscom’s mobile subscriptions?
The following options and packages can be added flexibly to Swisscom’s mobile subscriptions.
##### Abroad
We have a range of call and data options for making calls to and within other countries, such as the International Calls option and the Intercontinental Pack. In the Swisscom Cockpit, it is easy to keep track of your roaming costs at all times and purchase data packages.
##### Service und security
With blue Security & Service and My Service Mobile, we offer appropriate options to give you, your device and your data even better protection and to support you in an emergency.
##### Multi Device
The Multi Device Option lets you surf on up to 10 additional devices with your blue Mobile subscription and make calls with the same telephone number. blue Mobile L already includes 4 additional devices. Further Multi Device options are also available as flexible add-ons (for up to 10 additional devices).
All mobile options
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Ask our order helpline. Call free of charge: 0800 555 155
## The benefits of blue Mobile
#### Mobile and 5G network test winner
Our mobile and 5G network has won more awards than any other Swiss network. Our test-winning service offers the best coverage, maximum speed and the best connection quality. That’s why blue Mobile is Switzerland’s number 1.
#### Service test winner
Enjoy the best customer service with Swisscom. Whether you’re on the hotline, visiting one of over 100 Swisscom Shops or using our outstanding service app, My Swisscom, you can check charges, adjust options, block SIM cards and much more besides.
#### Sustainable and climate neutral
Swisscom has received multiple awards as the most sustainable telecoms company in the world. All our subscriptions, devices and network are climate neutral. We have been using 100% renewable energy since 2010, and our ethical principles inform everything we do.
#### Combine subscriptions and save up to 140.–
Save up to 140.– per month with blue Benefit. With a blue Internet subscription, you get a 20.– discount on your blue Mobile subscription. There is a further 30.– discount per subscription on up to four additional mobile subscriptions in the same household.
#### Internet Guard surfing protection
Free protection from dangerous websites without installing additional software on the device. Each day, Swisscom Internet Guard automatically blocks around 250,000 malware attacks on websites.
## Our mobile offers – low cost and climate neutral
To our smartphones
From  or
__ You save  with blue Mobile L
From  or
__ You save  with blue Mobile L
From  or
__ You save  with blue Mobile L

text: #### Internet Guard surfing protection
Free protection from dangerous websites without installing additional software on the device. Each day, Swisscom Internet Guard automatically blocks around 250,000 malware attacks on websites.
## Our mobile offers – low cost and climate neutral
To our smartphones
From  or
__ You save  with blue Mobile L
From  or
__ You save  with blue Mobile L
From  or
__ You save  with blue Mobile L
It’s easy to use your subscription on your tablet, laptop, smartwatch or in your car, too.
No subscription, cancel at any time, simply top up with credit: our popular Prepaid offers.
Retain your number. We’ll cover your cancellation fees up to 500.–.
Thanks to our tariff advisor and Cockpit, with Swisscom, you can also use your mobile easily in other countries.
## Ready for the connected world
Subscription, devices, network: climate neutral. Automatically and at no extra charge.
For years, we have been teaching young and old how to use digital media and devices.
Get involved: give appliances and packaging a second life.
*Our promise: stable prices until 2025. The prices of blue subscriptions will remain the same. You can be sure that the prices of your blue subscriptions will remain stable until at least 1 January 2025. We will absorb inflation-related costs and the VAT increase.

text: The Box for the best TV experience
# blue TV with the Swisscom Box 21
* Top quality
* Apps
* Games and music
* Children and security
## UHD, HDR, 4K, Dolby Audio
## The most popular apps conveniently preinstalled on the TV-Box
## Games and music for even more entertainment
## Secure for all the family: password for purchases and age rating
## _​_
## Entertainment at your fingertips
## Speak instead of type
With the blue TV remote control, you can control your TV, play music, view photos in myCloud and much more.
*   * “...open my recordings”
## Easy to use
Every Swisscom Box 21 comes with the smart remote control to intuitively operate the many intelligent features.
### Record at a click
If an episode from your favourite series is playing on Live TV, just double-click the record button to automatically record the whole season.
All shortcuts
## Experience blue TV now with Apple TV 4K
Apple TV 4K, now with blue TV, combines the best TV experience with your favourite Apple devices and services.
Already have a subscription and want to use Apple TV 4K?
Order Apple TV 4K
## Get more from your Box
Add flexible packages to our Boxes or enjoy TV on several devices with the Multiroom option
## Extend your subscription flexibly
Find extra packages
## Watch on several TVs
Add an additional Box
### What others say about us
#####  Customer satisfaction: Number 1
Switzerland’s most popular TV option
#####  Climate-neutral
All subscriptions purchased from Swisscom are climate-neutral – at no extra cost to you.
### Das sagen andere über uns
##  Kundenzufriedenheit: Platz 1
Beliebtestes TV-Angebot der Schweiz
##  Klimaneutral
Alle bei Swisscom gekauften Abos sind klimaneutral – ohne Mehrkosten für Sie.

text: # More bandwidth for the
whole of Switzerland
The network lies at the heart of what we do. This is how we provide Switzerland with particularly powerful and superfast broadband technologies. The expansion of our network continues: until the end of 2025, we will be expanding fibre optic coverage in Switzerland to 50–55%, while driving forward the expansion of mobile communications. Through our annual investments of 1.6 billion francs, we aim to provide our customers with a first-class infrastructure so that we can play our part in boosting Switzerland’s competitiveness.
## Check your internet speed
Here you can find out what speed is currently available at your address. Speed data in your municipality and at your address may vary. The reason for this is explained under “Frequently Asked Questions”.
Go to the Frequently Asked Questions
## Working together to support Switzerland’s network
Until the end of 2025, we will be expanding fibre optic coverage in Switzerland to 50–55%. To achieve this ambitious goal, we have engaged four network construction partners to help expand the fibre optic network. These partners are responsible for all project management activities, from drafting fibre optic connection contracts to installing fibre optic connections in buildings. The general contractors are independent companies that are free to choose which regional partners they work with.
cablex is a wholly owned subsidiary of Swisscom. The company employs over 2,500 people and specialises in the construction, maintenance and operation of high-performance ICT and network infrastructure solutions. It also plans and implements forward-looking smart infrastructure projects. As a leading network infrastructure and services company, with over 20 years of experience in the market, cablex has played an important and pioneering role in shaping and developing successful network expansion in Switzerland.
cablex AG – www.cablex.ch(opens in new tab)
For 40 years, Axians has been one of Switzerland’s leading providers of planning, implementation and maintenance services for fibre optic and copper cable networks as well as modern wireless, relay and Polycom infrastructures. Axians’ comprehensive ICT solutions portfolio is tailored to meet the challenges of digital transformation. Its approximately 1’000 specialists always keep their fingers on the technological pulse and support numerous customers across the entire ICT process chain at over 20 locations in Switzerland.
Axians Schweiz AG — www.axians.ch(opens in new tab)
Circet (Schweiz) AG is the Swiss subsidiary of the Circet Group, Europe’s leading provider of design, planning, construction and maintenance services for telecommunications networks. The firm has operated in Switzerland since 2020. Its growth in Switzerland is bolstered by its foreign sister companies, such as those operating in France, Germany and the UK, where FTTH was rolled out to more than 1.8 million households in 2021.
Circet (Schweiz) AG – www.circet.ch(opens in new tab)

text: Circet (Schweiz) AG – www.circet.ch(opens in new tab)
Multinet Communication is a leading provider of telecom wireline and wireless services. The company serves various Swiss network operators as a general contractor and offers services covering network design, contract management, engineering, implementation and operations. Multinet Communication can draw on a wealth of experience as it has played an active role in Swisscom's network operations for over 10 years.
Multinet Communication GmbH – www.multinetcom.ch(opens in new tab)
## Technologies in network expansion
Swisscom relies on a smart mix of technologies: in the fixed network, this is optical fibre and G.fast as well as vectoring on copper; in the mobile network, 3G to 5G. Discover more details in the interactive graphic.
More about mobile communications expansion
## Fibre optic offers at Swisscom
##  Internet, TV and fixed network for private customers
Go to offer
##  Internet, TV and fixed network for business customers
Go to offer
## Contact for municipalities
Are you a public authority member with questions about network expansion in your municipality? Contact Swisscom, we will be happy to advise you.
## Frequently Asked Questions
#### What technologies are used in the optical fibre network expansion?
In the network expansion throughout Switzerland, these are FTTS (Fibre to the Street) and FTTH (Fibre to the Home). The focus is on FTTH to double the current number of FTTH connections by 2025.
#### Who is paying for the network expansion?
Swisscom is covering the costs of network expansion.
#### Network expansion on private property?
If construction work is necessary on private property (e.g. cable routing), Swisscom's construction partner will contact the owner in advance.
#### Different speed data between municipality and address?
The data per municipality in the network expansion map relates primarily to building zones. If an address is located outside of this, a lower speed is achieved on average.
#### Expansion information is sometimes unavailable or changed?
The information about network expansion is automatically adjusted to the expansion status. In exceptional cases, information about an address may not be available. Should this occur, please contact us.
Kontaktformular
#### Can products from other providers also be purchased via Swisscom?
Yes, the Swisscom network is open to all providers.
## Glossary
#### Fixed network technologies
All IP

text: #### Expansion information is sometimes unavailable or changed?
The information about network expansion is automatically adjusted to the expansion status. In exceptional cases, information about an address may not be available. Should this occur, please contact us.
Kontaktformular
#### Can products from other providers also be purchased via Swisscom?
Yes, the Swisscom network is open to all providers.
## Glossary
#### Fixed network technologies
All IP
All IP is the technology behind a universal network (copper and fibre optics) based on the Internet Protocol (IP). All IP means that all services, such as TV, Internet or even fixed network telephones, run on the same IT network. Telephone calls are transferred in data packets instead of analogue signals, as is already the case for Internet services. Thanks to the universal All IP network, devices and services communicate with each other and share data. In the medium to long term, Swisscom is migrating all existing communication networks to IP so that it can provide all telecommunications services (telephony, data transmission, TV, mobile telephony etc.) across IP. With all the IP services within Switzerland running on Swisscom's own network, it guarantees higher security and availability than other voice service providers on the World Wide Web.
Bandwidth
The bandwidth indicates the transmission capacity of a medium, also known as the download speed. The higher the bandwidth, the more information units (bits) that can be transferred per unit of time (seconds) (bit/s, kbit/s, Mbit/s).
DSL + LTE Bonding
DSL + LTE Bonding bundles the bandwidths of fixed and mobile networks to produce higher speeds for customers. Swisscom has also developed an Internet receiver for 4G (LTE) mobile telephony known as the Internet Booster. This boosts the Internet speed of copper lines with fast 4G mobile Internet, increasing Internet speeds by up to 50 Mbit/s for residential customers, depending on package.
DSL (Digital Subscriber Line)
DSL is the generic term for the transmission technology via subscriber access lines that are made completely or partially from copper. Examples of DSL technologies are ADSL or VDSL.
FTTB – Fibre to the Building
With this technology, fibre-optic cables are installed up to the building. Bandwidths of up to 100 Mbit/s can be used currently. FTTB is mainly used in larger apartment blocks.
FTTC – Fibre to the Curb
For FTTC, Swisscom installs the fibre-optic cables up to the distributor (local exchange or neighbourhood distribution box). Bandwidths of up to 100 Mbit/s can be used currently.
FTTH – Fibre to the Home
FTTH is the end-to-end provision of fibre-optic cable for apartments and businesses instead of traditional copper cable. Swisscom supplies private households with FTTH fibre optics, offering bandwidths of up to 10 Gbit/s.
FTTS – Fibre to the Street
FTTS brings fibre optics to 220 metres from customer homes, taking ultra-fast broadband across the regions. This technology can then be expanded to FTTH. Bandwidths of up to 500 Mbit/s can be used currently.
G.fast

text: FTTS – Fibre to the Street
FTTS brings fibre optics to 220 metres from customer homes, taking ultra-fast broadband across the regions. This technology can then be expanded to FTTH. Bandwidths of up to 500 Mbit/s can be used currently.
G.fast
G.fast is a new transmission processes that significantly increases the bandwidths on copper lines compared to VDSL using higher frequencies. With G.fast, up to 500 Mbit/s is possible for FTTS/B; the exact capacity depends on the length and type of cable.
Fibre optics
Fibre-optic cables allow optical data transmission, in contrast to copper cables which use electrical signals to transmit data.
IP (Internet-Protokoll)
IP offers the option of integrating various services into a network: Typical applications are virtual private networks (VPN), telephony (Voice over IP) and faxing (Fax over IP).
PWLAN – Public Wireless Local Area Network
PWLAN is a wireless, local open network. Typical data transfer speeds in PWLAN networks are 5–10 Mbit/s.
Ultra broadband
Ultra broadband represents bandwidths of over 50 Mbit/s – both on the fixed and mobile network.
VDSL (Very High Speed Digital Subscriber Line)
VDSL broadband technology is the fastest DSL technology at present. It provides transfer speeds of up to 100 Mbit/s. VDSL2 is the latest version of VDSL.
VoIP (Voice over Internet Protocol)
VoIP produces telephone lines via the Internet.
Vectoring
Vectoring is a technology used in connection with VDSL2 to eliminate copper-wire interference. It is used to maximise transmission speed (permitting up to a two-fold increase).
WLAN (Wireless Local Area Network)
WLAN is a local wireless radio network. A WLAN links several computers wirelessly with a central information system, a printer or a scanner.
* Unless otherwise specified, the speed data on this website indicates the download rate.
* The status “expanded” means that the majority of the households are connected. Additional households may be connected at a later date.
* Internet speeds within a municipality may vary due to different fibre-optic technologies or expansion areas.
* Swisscom makes every effort to ensure that the availability check is correct. However, Swisscom cannot guarantee that the information provided about network expansion is up-to-date, correct or complete.
Communities as per 1 January 2020

text: Please enable JavaScript for better browser functionality
1. Verbinden Sie Ihren Router mittels Ethernetkabel und öffnen Sie das Routerportal durch Eingabe der URL 192.168.1.1 in Ihrem Browser. Gehen Sie zum Menüpunkt "Einstellungen" > "Router" > "Firmware".
2. 2a) Die aktuellste Firmware finden Sie, indem Sie auf "Nach Aktualisierung suchen" klicken.
2b) Haben Sie bereits eine Firmware lokal abgespeichert, gehen Sie auf "Suchen", um die Firmware-Datei einzufügen.
3. Mit dem Schieberegler bestimmen Sie, ob die Firmware sofort oder erst um 02.00 Uhr aktualisiert werden soll.
4. Klicken Sie auf "Firmware aktualisieren".
__

text: Event Check-in
* 10-day free trail
* 10-day free trail
Arrange a demo
# Event Check-in
Reduce waiting times at the entrance with our automated check-in solution. Use personalised e-tickets and event badges for efficient event management.
10-day free trial
## Mobile check-in app for hustle-free entry
###  QR code scanning
###  Real-time reporting
###  Offline and online function
## Check-in with mobile app
Check your participants’ tickets by scanning QR codes at the event entrance. Use the Zoon check-in app independently and keep track of the guests present at all times.
* Download mobile app and scan QR code
* Check in guests quickly and easily
* Keep an overview while on the move
## Use personalised tickets as event badges
Use printed e-tickets as badges for your event. Reduce waiting times at the entrance by having participants print out their e-tickets before the event.
* Activate personalised e-tickets as badges
* Integrate the event logo
* Reduce the time spent at the event entrance
## Check-in using a participant list
Use the manual check-in option for participants of smaller events – either directly in the Zoon administration area or with the Zoon check-in app.
* Manage permissions
* Maintain online participant list
* Quick search and filter functions
## Your contact person
Marc Blindenbacher
Head of Event Data
(opens in new tab)
Tel. +41 58 221 43 82
Contact an expert

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*
## Core Banking Radar
#  "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems
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This article from Swisscom Banking has been created in collaboration with the Business Engineering Institute in St. Gallen (BEI). The article is part of the "Core Banking Radar" series, which represents the first systematic analysis of system support in the financial industry in Switzerland.
Our analysis of three further core banking systems shows that the opening up and orientation of banks is increasingly taking place in the context of the digital ecosystem. The core banking systems analysed in the course of the first investigation from Avaloq, Finnova, TCS, Temenos and Olympic, are functionally similar and only differ significantly in the areas of sales and advice, as well as in the use of peripheral systems. The systems described here are increasingly developing an independent functional profile and business model, oriented towards their ecosystem.
Text: Werner Gygax / Thomas Zerndt, Images: Zense, 30 may 2019
Banks still rely on their integrated core banking systems for the secure and efficient handling of the traditional banking business. As described in the first article in the Core Banking Radar the systems are continuously being opened up and modularised. The investigation into the systems considered in this article confirms that this development is associated with increased networking and involvement of Third Party Providers (TPPs). The TPPs are increasingly taking over the functionalities of traditional core banking systems and the manufacturers are increasingly concentrating on the prevailing trends of "connectivity" and "open banking as an enabler of ecosystems".
This article for the Core Banking Radar considers the Finstar, IBIS4D and Sopra Banking Software systems. Selection criteria included covering at least two of the three bank-related areas of payments, investments and finance, as well as operation in Switzerland, or the specific intention to do so. While Finstar and IBIS4D already operate in Switzerland, Sopra Banking only has the specific intention to do so – with the exception of individual modules.
The Core Banking Radar and the associated research work are one contribution to fulfilling the high demand for information relating to the future orientation of system support. As an independent system integrator, Swisscom Banking works with the Business Engineering Institute of St. Gallen (BEI). Both organisations contribute their own strengths: the BEI the methodical know-how and its neutrality, Swisscom the expertise in the implementation and operation of different (core) banking systems.
###  Convenience for the user and efficiency are the drivers for core banking manufacturers
With the huge flood of information about offers and services, customer needs are also changing. Convenience in operation, individuality in the fulfilment of needs and efficiency in satisfying needs are becoming increasingly significant. For this reason, manufacturers are increasingly relying on innovative technologies such as AI for data management and intuitive service offerings, networked in combination with TPPs.
###  A balancing act between TCO and networking

text: With the huge flood of information about offers and services, customer needs are also changing. Convenience in operation, individuality in the fulfilment of needs and efficiency in satisfying needs are becoming increasingly significant. For this reason, manufacturers are increasingly relying on innovative technologies such as AI for data management and intuitive service offerings, networked in combination with TPPs.
###  A balancing act between TCO and networking
For core banking manufacturers this results in a balancing act which is increasingly difficult to manage. On the one hand there is the traditional, integrated solution for an efficient, secure transaction; this enables low overall costs (TCO = Total Cost of Ownership). On the other hand, opening up and networking are indeed a future-oriented answer to market needs, but they present a significant departure from the existing integrated concepts for system support towards a complex system architecture.
As different as their profiles are, the additional core banking manufacturers investigated here are characterised by the fact that, as with the manufacturers from the first round, they are actively dealing with the realignment. Like the first five systems investigated, the additional three systems described below are also primarily oriented towards the needs of private customers. SMEs or even the common needs of major customers can basically be supported with functionalities similar to those used to cater for private individuals. Specific developments are however already identifiable due to existing cooperation with TPPs in the area of investment advice, for example in the form of solutions which are oriented towards both private customers and SMEs, or consultant support in the bank.
In all three approaches, dealing with individual transactions and position management are not done from a single source; nor are the processing and monitoring of transactions in the three bank-related areas of payments, investments and finance.
Core Banking Radar 2019: System support of banks: 11 analysed criteria
Differences are however identifiable in the characteristics of the range of functions. For example, one system which specialises in small banks, shows a different degree of automation when dealing with exceptions, with the same basic range of functions.
In the area of non-functional analysis it is apparent that the importance of network-compatibility and openness of the architecture is very high for all the systems considered. And this is regardless of the basic orientation of the system. The systems are also very similar in their operational capabilities in terms of control and maintenance, the roll-out of new releases, support and documentation. Here there are deviations resulting from the scaling requirements and the regional distribution, which are also reflected in the multiple usage (multi-client capability, multilingualism, multi-currency capability, time zone support). It is clear that the more international the orientation, the more comprehensive these product characteristics are.

text: If you compare the characteristics with those from the first article on TCS, Finnova, Avaloq, Olympic and Temenos in March 2018, it is apparent that the differences in the characteristics of the systems considered in March 2018 are not as major. The reason for this is probably that all manufacturers already have a comprehensive customer base. The differences particularly resulted from the differing level of international orientation. Differences resulting from the community and the respective ecosystem were considerably less significant here than with the systems now being investigated.
###  Significant differences in the manufacturers' strategies
The core banking systems analysed here reflect the different strategies of their manufacturers. If the system is aimed at a few small banks, the range of core functions is kept streamlined. On the other hand, if the system is aimed at many large, international banks, the range of core functions is broader.
The biggest differences in the functionalities of the core banking solutions investigated
The consequence of this is that as a result of their situation, systems with smaller communities are and have to be more open to cooperation with peripheral systems. This cooperation is particularly apparent in sales and advice (focus on investments and mortgages). While systems with a more streamlined core already cover these functionalities with peripheral systems, larger manufacturers cover these themselves in their own core banking system using acquisitions made from smaller manufacturers in the past. For system manufacturers with a small community, the functional configuration is oriented towards the needs of their largest customers.
The strong heterogeneity of the systems investigated here is also apparent for the non-functional criteria. While systems with a large, international community have a very comprehensive degree of coverage, systems with a small community focus on individual, differentiating, non-functional aspects. Different characteristics can be observed in all areas. Adapted to suit the specific target sector and the ecosystem the customer is aiming for, the architectures range from high-performance with flexible database support, to a very focused, streamlined, multi-client capable architecture. What all these developments have in common is that they present a departure from previously conventional interface concepts for the connection of partners and a trend towards integration using open architectures. There are smaller differences in the area of the delivery capacity and the ecosystem itself. Here all manufacturers have different focuses. Everyday operation includes control and maintenance, release management, support, documentation and training: here there exists a size-dependent cost awareness.
###  The most important functional developments in the next 12 months
There are clear differences in the functional developments. While one of the system manufacturers investigated is targeting new developments across all functional areas (sales and consulting, execution/handling, transaction-related, cross-transaction, support), the other two concentrate on software elements for sales and advice.
The most important developments in the core banking solutions investigated

text: ###  The most important functional developments in the next 12 months
There are clear differences in the functional developments. While one of the system manufacturers investigated is targeting new developments across all functional areas (sales and consulting, execution/handling, transaction-related, cross-transaction, support), the other two concentrate on software elements for sales and advice.
The most important developments in the core banking solutions investigated
The most significant developments can be expected in the area of sales and advice. The manufacturers are expanding the functionalities in the whole area of data management with a 360 degree view for the customer. Depending on the strategic approach, in some cases this is being carried out in collaboration with other manufacturers. There are differences regarding the expansion of the advice functionality. The available data gives the impression that it has not yet been decided whether the approach of continuous digital advice across all areas of payments, investments, finance and pensions will become established. Alternatively, there is another approach of decoupled advice with a development focus on investment advice, in some cases with the addition of portfolio management, pension advice and separate solutions for finance.
There is only a small amount of development in support processes. Traditional concepts for system support using peripheral systems in document management or financial accountancy are hardly changing at all. There are also few changes in processing, starting from an already very broad existing range of functions. This allows us to conclude that no system manufacturers are really planning for a departure from the integrated concept. Rather it is networking and peripheral systems that are set to fulfil the requirements for existing integrated concepts in the digital age. Consequently the balancing act between overall costs and networking will continue to exist.
###  New products and services: the differences are accentuated across the network
Innovations offer a great deal of potential for differentiation from the competition, especially in the service sector. For the individual service sectors, the following can be established:
* Payment: In the area of new services, little is happening among the manufacturers. The exception is the handling of cryptocurrencies. In order to offer these new services to customers, partnerships are being established with FinTechs. In some cases it also appears that the business sectors of mobile payment (Twint, ApplePay etc.), peer-to-peer payment and group payments are left to FinTechs or BigTechs. In an international context, this is certainly also associated with PSD2. Due to this new regulation, new payment service providers and account information processors are also at the ready in Switzerland.
* Investments: A combination of channel and product investments is emerging. New approaches can be found above all in hybrid advice (personal advice coupled with video sessions or technologically supported customer interaction), pensions (integration of insurance products from the Life sector) and in planning-based advice (finance / retirement / tax planning). The targeted customer segments are to be found in the areas of wealth management and family offices, as well as among affluent clients.

text: * Investments: A combination of channel and product investments is emerging. New approaches can be found above all in hybrid advice (personal advice coupled with video sessions or technologically supported customer interaction), pensions (integration of insurance products from the Life sector) and in planning-based advice (finance / retirement / tax planning). The targeted customer segments are to be found in the areas of wealth management and family offices, as well as among affluent clients.
* Financing/loans: There is very little discernible movement among manufacturers in this context. It is understandable that success is not sought through new product innovations in these sectors. Instead, topics such as the relevance of the issue of housing are discussed from the perspective of the ecosystem for future system support.
* Overall, few efforts are being made relating to functional support of market places such as crowd-investing, peer-to-peer lending or property crowdfunding. This raises the question of economic relevance for banks. Looking at market trends, few profitable business models have yet been established. Once again it appears that the market is being left to FinTech.
###  Architectural features of the systems
All the systems investigated in this article consistently support multiple currencies (multi-currency). In terms of multi-client capability (multi-entity), the survey shows that two of the three systems have attributive multi-client capability (attributive = one database for all clients, replicative = one database per client).
There is a clear relationship in terms of time zone support: The bigger and more international a system manufacturer's community is, the more complete and automatic the consideration of time zones in processes and functions.
Country-specific characteristics for Switzerland (Swissisms) are only implemented by the manufacturer upon entry into the market. One such characteristic is the 3rd pillar account.
###  Three different strength profiles for three target groups
Finstar, Sopra Banking and IBIS4D all shape their profiles based on the target groups and their respective backgrounds.
IBIS4D particularly stands out due to the modular structure of the architecture and its high flexibility, for example in the case of multi-client capability, parametrisability and the implementation of security concepts. Functionally, it comprehensively covers banking functionalities in payment, investments and finance. In doing so, it invests in customer-oriented interaction functionalities and a 360 degree customer view, in particular. This is supplemented by video advice, for example. Services in the area of payment are comprehensively covered. Multi-payment, personal finance management and bill monitoring are being enhanced. Finance and pension planning complete the traditional services in the area of investment. In addition, there are marketplace functionalities such as crowd-investing and comparison options.

text: Finstar is a compact system focused on the 10-plus companies using it and is characterised by a low TCO. Architecturally, Finstar is shaped by an open architecture and a wide network for the collaboration and integration of FinTechs. Functionally, all areas are supported with scaling adapted to the target group. Besides the digitization and partial automation of the lending process (initiation, approval and settlement), new functionalities are emerging in the area of peer-to-peer functionality and the display of cryptocurrencies.
Sopra Banking also places great emphasis on the ecosystem and networking. It is characterised by a flexible release approach, which allows flexible, customer-specific system updates. As with the other systems, all three areas of payment, investments and finance are well covered, although a focus on investments can be seen for historical reasons. This is also evident in the existing and planned comprehensive functionalities in finance and pension planning, investment advice and Robo Advice. Sopra Banking is also investing in a variety of new services in the area of payment.
Something all three systems have in common is that no new services are planned in the area of finance.
###  All manufacturers still face challenges
The balancing act mentioned at the beginning of this article between "traditional, integrated solutions" on the one hand and "opening up and networking" on the other hand presents all manufacturers with challenges. The focus is on three key areas: overall costs, modernisation and market positioning.
The goal of core banking manufacturers is to keep the TCO of their systems as low as possible. For that reason, it is essential to strive for a high degree of standardisation along with ease of operation and testing. Nevertheless, it must be possible to customise the systems where banks require it. In addition, the maximum possible level of automation must be achieved in order to avoid expensive manual intervention. The result would be a high STP rate (rate of Straight Through Processing or continuous data processing).
In terms of modernisation, it is about appropriate modularisation and about partnerships for the purpose of opening up and developing the particular banking system.
Market positioning is the third key area. The focus is on new concepts such as mapping customer journeys in workflow management systems. This enables the perspective of the end customer to be given greater consideration. In this regard, it is necessary to work with the right partners to prevent the in-house system support from degenerating into a disposable service.
###  Conclusion: One size doesn't fit all – and yet everyone faces the same challenge
Based on the previous results of the Core Banking Radar, it is clear that "the best system" does not exist. System manufacturers and banks must become much more aware of the customer requirements that they have to meet. Ideally, the specific system support requirements should then be derived from this.

text: ###  Conclusion: One size doesn't fit all – and yet everyone faces the same challenge
Based on the previous results of the Core Banking Radar, it is clear that "the best system" does not exist. System manufacturers and banks must become much more aware of the customer requirements that they have to meet. Ideally, the specific system support requirements should then be derived from this.
For example, in some circumstances a provider with a regional focus is more interesting for a regionally positioned bank than a large international manufacturer, if the focus of the bank's strategy coincides with the core banking solution and the costs can also be kept lower.
The Core Banking Radar will closely monitor further market developments and periodically update existing results. The next steps will be to present another newcomer, followed by an additional look at the topics of ecosystems and trends in peripheral systems.
###  Some reflections on future market development
Bank customers increasingly expect their bank to support their needs ("I want to buy a house and not a mortgage") and expect the bank to organise the optimum support in combination with the increasing technological possibilities of digitisation and the break-up of the value chain which has been progressing for years. This requires clear positioning of the banks in the strategic finance network. One much-debated possibility at present is the concept of the digital ecosystem.
The key background factor is still the answer to the question: "As a bank and/or manufacturer of core banking solutions, for which services and core value propositions are we the orchestrator, the leading provider or simply a barely visible supplier?".
This results in two versions of market development, as observed in other sectors:
* On the one hand, a major system manufacturer could emerge in the overall market, which develops into a dominant provider in the overall market (e.g. SAP in industry).
* On the other hand, the provider landscape could remain fragmented with no manufacturer emerging as the sole dominant provider over all banking areas. The overall market would be divided between several manufacturers.
The current development of the finance industry in Switzerland clearly points towards the second option.
###  Articles already published in 2018
* Core banking system manufacturers open up to FinTech innovations (published 15 March 2018)
* Leveris: Banking support is central to the digital ecosystem (published 23 August 2018)
* Interview with Thomas Zerndt and Clemens Eckert: "We expect evolutions rather than revolutions” (published 15 March 2018)
###  Outlook of upcoming articles in 2019
* Newcomer article: New approach to a core banking solution
* Customer perspective article: Future requirements of system support from the overall banking perspective
###  The profiles and orientation of the individual manufacturers
DXC

text: * Leveris: Banking support is central to the digital ecosystem (published 23 August 2018)
* Interview with Thomas Zerndt and Clemens Eckert: "We expect evolutions rather than revolutions” (published 15 March 2018)
###  Outlook of upcoming articles in 2019
* Newcomer article: New approach to a core banking solution
* Customer perspective article: Future requirements of system support from the overall banking perspective
###  The profiles and orientation of the individual manufacturers
DXC
DXC was created by the merger of the HPE division Enterprise Services with CSC. With BEKB as currently the largest of three customers, the comprehensive replacement of the current core banking solution IBIS3G with the new IBIS4D was agreed. To prepare for additional customers, DXC relies on modular structures. Several hundred people are employed at the Bern location. In the medium term, the location is to be developed into a strategic banking hub in Europe and additional banking IT specialists are to be recruited. Selected strengths are: the modular structure of the architecture, the high flexibility (e.g. multi-client capability) and the implementation of security concepts.
Finstar
Finstar was developed by the mortgage bank Lenzburg as its own core banking system. However, it is also open to third-party banks and market success is particularly noticeable for smaller banks. Third-party providers can also be connected to the open banking platform via standardised programming interfaces. Finstar focuses on BPO. Initial services are already being offered in other sectors (e.g. Personalkasse of the SBB, Avobis as a real-estate service provider). As one of the Finstar banks, the mortgage bank Lenzburg has received the "Most Digital Bank in Switzerland" award. Selected strengths are: low TCO, open architecture, broad network for collaboration and integration of FinTechs.
Sopra Banking
Sopra Banking is a subsidiary of the Sopra Steria Group and, with over 700 customers worldwide in over 70 countries, one of the major global providers of core banking software. As a union of several solutions (including Thaler and Cassiopae), it covers all three customer processes. Currently only represented with individual modules at select companies in Switzerland, Sopra Banking is aiming for a long-term, sustainable entry into the Swiss market. Sopra Banking currently has around 4,500 employees and aims to be a global software leader. Selected strengths are: the flexible release approach, which enables flexible, customer-specific system updates, a high degree of internationality, strong networking and the importance placed on ecosystems.
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###  Business Engineering Institute St. Gallen
Swisscom and the Business Engineering Institute in St. Gallen (BEI) have been in partnership for many years within the framework of the "Ecosystems" expertise centre. The centre works with topics such as ecosystems, digitalisation, transformation and matters pertaining to the future structure of the financial industry. Along with its research activities, the BEI runs projects designing and implementing innovative, cross-industry business models.
> Core Banking Radar Method
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Core Banking Radar
#### "The satisfaction of banks with their core banking systems: An area of tension?"
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Core Banking Radar
#### "The satisfaction of banks with their core banking systems: An area of tension?"
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Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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Core Banking Radar
#### "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems
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Core Banking Radar
#### "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems
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Advanced Persistent Threats (APT)
#  Malicious cyber attacks: on average undetected for 200 days
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With its high concentration of international organisations and companies, Switzerland has a higher risk of cyber operations, according to MELANI’s half-yearly report on the security situation in Switzerland. These include Advanced Persistent Threats. Cyrill Peter explains how such attacks are made and how companies can protect themselves.
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Ann-Kristin Koch, 17\. August 2017
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The networks of the World Anti-Doping Agency (WADA) and the Court of Arbitration for Sport in Lausanne (CAS) were hacked last year. Experts suspected that the CAS had been targeted by the hacker group “Anonymous Poland” in connection with the exclusion of Russian athletes on the grounds of doping. The exact circumstances and the role played by the hacker group are still not entirely clear. Secret, well-planned attacks such as these are known as Advanced Persistent Threats (APT), which security experts often associate with hacker attacks also supported by foreign governments. “Fancy Bear” was the name of the group that published data on athletes from all over the world that was supposedly taken from the WADA databases.
As cuddly as its name is, the group’s methods of attacks were ruthless. Over the past few years, Advanced Persistent Threats (APT) have proven to be efficient cyber weapons. APT attacks are well prepared by the attackers, and in most cases are associated with considerable effort and cost. Consequently the target must be “attractive”: intellectual property, sensitive information or immediate commercial gain.
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###  APT approaches stealthily
Advanced Persistent Threats are a combination of various methods that are used for targeted attacks on companies. The spectrum ranges from available points of exploitation and the targeting of weaknesses to specially developed malware for attacking a specific company. The systems of mobile users, such as notebooks and smartphones, are also particularly affected by this. Attacks target these end devices because they continually establish connections to the company network in order to use the resources of the company, such as mail or file servers. The worst thing is that on average it takes about 200 days for a company to even notice that it has been compromised. This is because really good attacks are no longer “loud” but rather “silent”, and they go unnoticed just as the attackers intended.
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###  So what protection is available?

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###  So what protection is available?
Current installations usually consist of a range of security systems such as firewalls, intrusion detection and anti-virus scanners. These security infrastructures are and remain an important component and must be cleverly coordinated as a chain. But they are not sufficient to detect or block APTs. Conventional systems recognise known attacks from known systems by means of signatures – known patterns. Zero-day attacks and communication with suspicious networks, botnets and internet services cannot be detected in this way. Dedicated, locally-supported threat intelligence is required in these cases. It provides a relevant source for security analytics and detection solutions, which are able to use various mechanisms such as log data analysis, correlation and behaviour analysis to detect attacks or infected systems. It is also very important to have highly trained security staff who can interpret information quickly and correctly, and then respond accordingly and, if necessary, involve additional specialists from other IT disciplines.
####  Advanced Persistent Threats explained
APT stands for Advanced Persistent Threat. In the case of an APT, the attack targets a specific victim, or at least a strictly limited number of victims. The instruments used are also very sophisticated. APT attackers use the entire spectrum of techniques and tactics to scout the target before optimising their mode of attack. The attacks are persistent, with the first infected computer in an APT opening the door to the local network. Once the attacker’s foot is in the door, he begins harvesting user rights and penetrating more computers in the local network. He continues until the actual target, such as a PC with research and development data, has been reached. Here the attacker makes himself at home, spying on his victim over a longer period, often without being noticed.
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###  Thinking like hackers
The security departments of companies will play a key role here, of course. Until now they have mainly been busy keeping the security systems up to date, but they will increasingly have to put themselves in the attackers’ shoes. This means thinking like hackers in order to stay one step ahead of them. Companies without these resources can get professional help from specialist security service providers. These not only have all the right tools, but above all experts who keep an eye on the systems day and night, interpret security events correctly and initiate actions for resolving security incidents.
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Ransomware
#### To cry for: Ransomware attack brings companies to their knees
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Ransomware
#### To cry for: Ransomware attack brings companies to their knees
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Data-Breach
#### First aid for a hacker attack
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Data-Breach
#### First aid for a hacker attack
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#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.
Go to offer
#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.

text: * * *
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Data-Breach
#### First aid for a hacker attack
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Data-Breach
#### First aid for a hacker attack
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#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.
Go to offer
#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.
Go to offer
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text: # Return
The shareholder return reflects the total shareholder return including dividend. The unit ‘Total return’ is calculated by summing the reinvested dividends at the share price. Total return for a specific period is defined as share price development including the value of all reinvested dividends.

text: #  Swisscom's online privacy statement
Data protection is a question of trust, and your trust is important to us. We respect your privacy and your personal rights. It is a major concern for Swisscom (Switzerland) Ltd, Alte Tiefenaustrasse 6, Worblaufen, CH-3050 Bern (hereinafter referred to as “Swisscom” or “we” or “us”) that your personal data is treated in a responsible manner and in compliance with the legal requirements. This online privacy statement (“statement”) describes how we process your personal data when you visit our website and when you use our services through our website and My Swisscom (Customer Center) as a registered customer (together referred to as “Swisscom online services”).
With regard to our processing of personal data within the scope of the European General Data Protection Regulation (GDPR), this statement is supplemented by the EU/EFTA Data Protection Notice, which is available at the following link.
#### 1\. What is personal data and when do we process it?
Personal data comprises all statements and information relating to an identified or identifiable person. Contact information, such as your name, telephone number, address, e-mail address (or other information you give us during registration, as part of an order or when participating in a contest or survey, for example); in some circumstances, your IP address, which we log when you visit our website, and other information such as the pages you looked at and your reactions to offers displayed on our site, are also part of the personal data that we collect.
We use cookies on www.swisscom.ch in accordance with section 3 of this statement to enable you to use our website properly.
In addition, we only use cookies if you have consented via the cookie pop-up that appears when you visit our website. With your consent, we use cookies for statistical and analysis purposes, to personalise our website, to personalise our advertising on third-party websites and to recognise Swisscom customer visits.
#### 2\. What special considerations are there for our customers?
Our customers can use the Swisscom Login to access My Swisscom to manage products and services, view invoices and itemised statements, and use other Swisscom online services. When registering to set up your Swisscom Login you can decide whether you want to authenticate the registration via your mobile number, your land line or through the post.
After you have registered and signed in with your login information, we are able to link your online usage data (e.g. how you use our Internet sites and services in My Swisscom, or data that you give us via the Internet sites and My Swisscom) with other customer data that we capture and process in conjunction with your usage of our products and services. We can then use that information to offer services and functions in My Swisscom, for marketing purposes and for the evaluation, improvement and new development of services and functions. We can also do this after you have logged out of My Swisscom.

text: With your consent, we can recognise you as a Swisscom customer on the basis of your IP address and thus link your online usage data with other customer data, even if you are not logged in to My Swisscom.
If you wish to prevent this linking, including while logged in to My Swisscom, please follow the steps described in section 5 of this statement.
Our general privacy policy, which is available under the following link provides you with additional information about the way we process further customer data in connection with your use of our products and services and your rights under Swiss law: https://www.swisscom.ch/en/residential/legal-information.html#privacy.
Insofar as our processing of further customer data is subject to the General Data Protection Regulation (GDPR) of the European Union, the data protection notice (EU/EFTA) under the following link provides you with information about how we process data, the legal basis for data processing and your rights: https://www.swisscom.ch/dam/swisscom/nl/rechtliches/res/datenschutzerklaerung-eu-ewr_en.pdf
#### 3\. Cookies
3.1 What are cookies?
On Swisscom websites, we use so-called cookies. Cookies are small files that are saved on your computer or mobile device when you visit or use our websites. Cookies save certain settings via your browser as well as data regarding the exchange of information with the site via your browser. When cookies are activated, a cookie ID is assigned that is used to identify your browser and to use the information collected in the cookie.
Most of the cookies we use are temporary session cookies, which are automatically deleted from your computer or mobile device after your browser session has been ended. We also use permanent cookies. These remain saved on your computer or mobile device after you end your browser session. Depending on the type of permanent cookies used, they can remain on your computer or device for between one month and 10 years and are then automatically deactivated after the programmed period has expired..
3.2 Why do we use cookies?
Cookies help us to make a number of functions available on our websites. For example, cookies can save your country and language settings as well as store your shopping basket even if you visit different pages in one Internet session.
With your consent, we can also capture and analyse the usage behaviour of users who visit our websites. This, in turn, enables us to create more user-friendly and effective sites and make your visits as enjoyable as possible. We can also display information that is specially tailored to your interests.

text: With your consent, we can also capture and analyse the usage behaviour of users who visit our websites. This, in turn, enables us to create more user-friendly and effective sites and make your visits as enjoyable as possible. We can also display information that is specially tailored to your interests.
With your consent, we also use cookies to optimise our advertising. Cookies allow us to show you advertising and/or particular products and services that are relevant to you based on the usage information we have collected from your visits to our sites. Our goal is to make our Internet offering as attractive as possible for you and to display advertising that matches your interests.
3.3 Which data is captured?
Cookies capture usage information, such as the date and time of your visit, the name of the site you visited, the IP address of your device and the operating system you use. Cookies provide information such as which of our sites you visit and which sites you came from before you arrived on our site. Cookies also help us keep track of the topics you were researching on our web pages.
3.4 Third-party cookies
The cookies or similar technologies saved on your computer or mobile device can also come from other companies within the Swisscom Group or independent third parties, such as advertising partners or Internet service providers.
These cookies enable our partner companies to display advertising that is tailored to you as well as to measure its efficacy. Cookies from partner companies also remain on your computer or device for between one month and 10 years and are then automatically deactivated after the programmed period has expired.
Our advertising partners only have access to data based on the cookie ID; specifically, online usage information such as which of our Internet sites you visited and what content you used.
For Swisscom customers registered in My Swisscom, the online usage information can be linked with information about the use of Swisscom products and services and with demographic data, such as age, region and gender, which can in turn be used by advertising partners. Our customers have the right to object to the use of such data at any time by making the relevant settings in My Swisscom or by contacting our customer service department.
#### 4\. Which web analysis tools do we use?
We use Web analysis tools to obtain information about how people use our sites and Internet offering. These tools are usually provided by third parties. Typically, information on the use of an internet site is captured using cookies and sent to a third-party server. Depending on the third-party provider, these servers are sometimes in other countries.

text: #### 4\. Which web analysis tools do we use?
We use Web analysis tools to obtain information about how people use our sites and Internet offering. These tools are usually provided by third parties. Typically, information on the use of an internet site is captured using cookies and sent to a third-party server. Depending on the third-party provider, these servers are sometimes in other countries.
We use retargeting technologies on our Internet websites. This lets us appeal to users of our Internet websites with advertising on third-party Internet websites. The advertisements displayed on Internet websites you visit are based on cookies in your browser, a cookie ID and an analysis of previous usage.
If you wish to prevent the use of these tools, you can follow the steps described in the next section.
#### 5\. How can the use of cookies and Web analysis tools be prevented?
You can change your cookie settings at any time here.
A list of the technologies used, including information about the providers and the purpose of those technologies can be found here.
If you decide to reject our cookies or the cookies and tools of one of our partner companies, you may not be able to see certain information on our websites or use some of the functions that are intended to improve your experience
#### 6\. How and why do we use social plug-ins?
We use so-called social plug-ins on our websites. Plug-ins can be recognised by their social network logos.
All of the plug-ins we use are set up with two-click functionality. They are only activated if you click on the icon.
When you open one of our websites that has an activated plug-in, your browser will create a direct connection to the provider’s servers. The content of the plug-in is sent directly from the provider to your browser and integrated into the site. By integrating the plug-in, certain information is sent to the third party and saved by them.

text: When you open one of our websites that has an activated plug-in, your browser will create a direct connection to the provider’s servers. The content of the plug-in is sent directly from the provider to your browser and integrated into the site. By integrating the plug-in, certain information is sent to the third party and saved by them.
If you are not a member of the social network in question, your IP address may still be captured and saved by the network via the social plug-in. If you are already logged into the social network, the third parties can immediately link your visit to our website to your personal profile in the social network. If you interact with the plug-ins, for example with the “Like”, “+1”, “Twitter” or “Instagram” buttons, the corresponding information will also be sent directly to a server at the third party and saved there. The information is also published on the social network or in your Twitter or Instagram account and then shown to your contacts. For more information about the purpose and scope of the data capture, the further processing and use of the data by the third party, and the related rights and settings options to protect your privacy, please refer to the privacy policies of the third parties themselves. A list of the plug-ins we use and other information about the various providers can be found here: https://www.swisscom.ch/en/residential/legal-information/online-privacy.html.
If you would like to prevent Google, Facebook, Twitter or Instagram from linking the data captured on our websites with your personal profile on a particular social network, you need to log out of that social network before visiting our website. You can also completely prevent plug-ins from being loaded using special add-ons for your browser such as “NoScript” http://noscript.net/(opens in new tab)) or “Ghostery” (https://www.ghostery.com/(opens in new tab)).
#### 7\. Chat to Swisscom
If you use our chat solutions to contact Swisscom, we process the transmitted chat contents, the time and duration of the communication as well as technical information about your device; for example, your abbreviated IP address, the operating system and the browser type for the purpose of handling your request and providing our services. In addition, the data can be used for quality and training purposes as well as to improve and further develop the chatbot. An entry is made in our customer systems accordingly. Swisscom customers will find the chat report in the “Activities & Documents” area of My Swisscom to permit future use of the information from the chat. Swisscom works with third parties in Switzerland and abroad to process the data.
Please note that if you use a third-party application to chat to Swisscom, their terms and conditions of use will also apply. You should also be aware that some third-party providers reserve the right to access the contents of the chat.

text: Please note that if you use a third-party application to chat to Swisscom, their terms and conditions of use will also apply. You should also be aware that some third-party providers reserve the right to access the contents of the chat.
Swisscom uses the following third-party applications:
For the chat solution on the websites and the My Swisscom app, Swisscom uses the service provided by our supplier Genesys and may use services from Microsoft Azure and Amazon AWS to process the messages. When you use Swisscom Chat, your data will be transmitted by your browser to Genesys via a secure protocol. The data is stored in encrypted form on the Swisscom infrastructure. Further information about Genesys data processing can be found at https://www.genesys.com/company/legal/privacy-policy/privacy-shield-privacy-notice(opens in new tab)
For the Apple Business Chat messaging channel, Swisscom uses the services provided by Apple. When you use Apple Business Chat, your information is sent to Apple via a secure protocol. Apple reserves the right to access the content of the chat for the purposes of service improvement. Further information about Apple data processing can be found at https://www.apple.com/privacy(opens in new tab).
For the WhatsApp Channel Swisscom uses the services provided by WhatsApp. When you use WhatsApp, your information is sent to WhatsApp va a securte protocol. Further information about WhatsApp's data processing can be found here: https://www.whatsapp.com/security/?lang=en(opens in new tab).
#### 8\. Storage duration and data deletion
We store and process your personal data for as long as is necessary or as long as is required or permitted by law for the purpose of its collection. Your personal data is then deleted from our systems or anonymised so that you can no longer be identified.
#### 9\. What rights do you have over your personal data?
You have the right to receive free, written information at any time about our processing of your personal data. You can send your request for information in writing to our postal address with a copy of your identity card or passport.
You also have the right to request the correction of incorrect personal data. You can also ask for your personal data to be erased, unless we are required or authorised by law or other regulations to retain some of your data.
You can find information about your rights in relation to our processing of personal data within the scope of the European General Data Protection Regulation (GDPR) in Section 6 of the data protection notice (EU/EFTA), which is available under the following link.
#### 10\. How you can contact us
If you have any questions or concerns, you can contact us as follows:
* Using the contact form
* By calling: 0800 800 800
* By writing to: Swisscom (Switzerland) Ltd, Contact Center, CH-3050 Bern
#### 11\. How can we change this statement?
We

text: #### 10\. How you can contact us
If you have any questions or concerns, you can contact us as follows:
* Using the contact form
* By calling: 0800 800 800
* By writing to: Swisscom (Switzerland) Ltd, Contact Center, CH-3050 Bern
#### 11\. How can we change this statement?
We
reserve the right to change this statement at any time. The version published
on our websites is the valid version.
##  Download the Terms and Conditions
#### Current Privacy Policy
Swisscom's online privacy statement
#### Previous Privacy Policies
Online data privacy statement (November 2016)
Online data privacy statement (May 2018)
Online data privacy statement (July 2018)
##  Third parties
#### Third Party Cookies and Tracking technologies
Solution | Type/ purpose | Provider | Address |
---|---|---|---|---
Adobe Analytics | Web Analytics | Adobe Systems Inc. | 345 Park Avenue,
San Jose 95110-2704,
CA, USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Adobe Audience Manager | Advertising | Adobe Systems Inc. | 345 Park Avenue,
San Jose 95110-2704,
CA, USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Adobe Test & Target | Web Optimization | Adobe Systems Inc. | 345 Park Avenue,
San Jose 95110-2704,
CA, USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Adobe Real-Time CDP | Advertising | Adobe Systems Inc. | 345 Park Avenue,
San Jose 95110-2704,
CA, USA | Privacy
Appdynamics | Analytics | AppDynamics LLC | 303 Second Street, 8th Floor,
North Tower, San Francisco,
CA 94107, USA | Privacy(opens in new tab)
Opt-Out(opens in new tab)
AppNexus, A Xandr Company | Advertising | AppNexus, A Xandr Company | 28 W. 23rd Street,
New York, NY, 10010,
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Appsflyer | Advertising | Appsflyer Ltd. | 100 1st Street, 25th floor
San Francisco, CA 94105,
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Apptentive | App optimization | Apptentive | 1932 1st Ave, Suite 300
Seattle, WA 98101,
USA | Privacy(opens in new tab)
ContentSquare | Website-Analytik | ContentSquare | 7 Rue de Madrid, Paris,
75008, France | Privacy
Opt-out(opens in new tab)
Deepdesk
| Chat
| Deepdesk B.V.
| Herengracht 420
1017 BZ Amsterdam
The Netherlands
| Privacy(opens in new tab)
DoubleClick | Advertising | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Firebase | App optimization | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043,
USA | Privacy(opens in new tab)
Genesys | Chat | Genesys | 2001 Junipero Serra Boulevard Daly City
California 94014
USA | Privacy(opens in new tab)
Google Ads Conversion | Advertising | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Google Analytics | Web Analytics | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Google Dynamic Remarketing | Advertising | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Hubspot | Web Analytics | Hubspot Inc. | 25 First Street
Cambridge, MA 02141
USA | Privacy(opens in new tab)

text: Opt-out(opens in new tab)
Google Analytics | Web Analytics | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Google Dynamic Remarketing | Advertising | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Hubspot | Web Analytics | Hubspot Inc. | 25 First Street
Cambridge, MA 02141
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
LinkedIn | Advertising |
LinkedIn Corporation
| 1000 W. Maude Avenue
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text: ## Internet
#  The Internet tariff for your SME
Check the speed for your address and find the Internet subscription to suit you. As a Swisscom inOne SME customer, you benefit from free security solutions, 7 x 24h service desk and fault reception and 250 GB data storage on our online storage.
Test free for 3 months
Internet & security
##  Sick of phishing e-mails?
Mail Security puts an end to these.
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##  inOne SME office
####  Internet L
10 Gbit/S max. Up- and Download
Upload 60 fotos (300 MB)
0.2 Sec.
Free Internet Security (10 devices protect against viruses, hackers and Co.)
---
Free Internet Guard (Warning about dangerous websites)
Free 250 GB data storage & unlimited photo & video storage
24/7 service desk and fault line
blue TV optionally combinable
#####
##### Additionally included:
1 phone number included with unlimited telephony in CH network
Price per month
205.–
Go to offer
* To the details inOne SME
####  Internet M
1 Gbit/S max. Up- and Download
Upload 60 fotos (300 MB)
2.4 Sec.
Free Internet Security (10 devices protect against viruses, hackers and Co.)
---
Free Internet Guard (Warning about dangerous websites)
Free 250 GB data storage & unlimited photo & video storage
24/7 service desk and fault line
blue TV optionally combinable
#####
##### Additionally included:
1 phone number included with unlimited telephony in CH network
Price per month
150.–
Go to offer
* To the details inOne SME
####  Internet S
100 Mbit/S max. Up- and Download
Upload 60 fotos (300 MB)
24 Sec.
Free Internet Security (10 devices protect against viruses, hackers and Co.)
---
Free Internet Guard (Warning about dangerous websites)
Free 250 GB data storage & unlimited photo & video storage
24/7 service desk and fault line
blue TV optionally combinable
#####
##### Additionally included:
1 phone number included with unlimited telephony in CH network
Price per month
100.–
Go to offer
* To the details inOne SME
Smart Business Connect
##  The customised all-in-one solution for your SME
More features and, for companies with more than 6 employees: the Smart Business Connect solution gives you powerful, fail-safe Internet in a flexible solution with state-of-the-art IP telephony.
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##  Check the Internet speed at your location
Enter your address and check the surfing speeds where you are.
##  Additional services for your Internet
With the additional Internet services, you can expand the possibilities for your company communications. Access your company network at any time, from anywhere, provide your customers with free WLAN, and network your sites.
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##  Fibre optics
Connect your company to the network of the future and procure your data at the speed of light via your own fibre-optic network. Check the availability of fibre optics at your site now.
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#### More offers
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* Internet for tablets & notebooks
#### Basic service provision
##### Internet and fixed network basic service provision

text: More
##  Fibre optics
Connect your company to the network of the future and procure your data at the speed of light via your own fibre-optic network. Check the availability of fibre optics at your site now.
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#### More offers
* Business Internet Services
* Internet for tablets & notebooks
#### Basic service provision
##### Internet and fixed network basic service provision
As part of the basic service provision we offer fixed-line and broadband Internet access with a minimum transmission speed of 10 Mbit/s (downloading) and 1 Mbit/s (uploading).
* To the basic service provision
#### Offer conditions for inOne SME office promotion
**Secure Internet Traffic** : customers who take out a new Secure Internet Traffic contract will receive the first three months for up to 10 licenses for free. All you need is a new or existing inOne SME office subscription. After this period, Secure Internet Traffic costs CHF 4.50/mo. and user. The subscription can be cancelled at any time to the end of the month.
**Mail Security** : Customers with a new Mail Security connection save the fee of CHF 10.–/mo. for 3 e-mail addresses for the first 3 months. All you need is a new or existing inOne SME office subscription. For each additional e-mail address in a domain, CHF 2.–/mo. will be charged from the start of the contract. Mail Security cannot be used to protect specific individual e-mail addresses within the same domain. After the first 3 months, Mail Security costs CHF 10.-/mo. for up to 3 e-mail addresses; each additional e-mail address in the domain costs CHF 2.–/mo. There is a one-off installation cost of CHF 15.–. The subscription can be cancelled at any time to the end of the month.
​ _​_
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text: Posted on 7\. December 2020Text: Andreas Heer | Media: Adobe Stock
_From 5,600 emails in your inbox to zero – can it work for someone who’s never had an empty inbox? There are plenty of tips out there for achieving Inbox Zero. See for yourself._
I’m in pretty on top of my work schedule. I enter all my tasks in a to-do list, which I created using a simplified variation of the Getting Things Done method. I usually plan each day the previous day. And I understand my own biorhythm well enough to know at which time of day I can best perform which tasks. (Unless meetings get in the way. But that’s another story.)
## What’s the point of an empty inbox anyway?
But I’ve never managed to achieve “Inbox Zero” – a completely empty inbox. I belong to the category of people with five- or six-digit numbers of emails in their inbox. A blog post by the informatics professor and productivity guru Cal Newport (author of _Deep Work_) prompted me to address this issue. And take you on this journey with me – because the new year is a great time for a clear-out!
But why is Inbox Zero even desirable? I can’t explain it scientifically. Having a better overview of new emails is one reason. But for me, the sense of order is simply reassuring: all my work is done, my inbox is empty. It’s the same feeling as when the kitchen is cleaned up and the dishes are stowed away again after dinner.
But back to my inbox, where, according to Outlook, around 5,600 emails have piled up.
_In this article, I’ll focus onOutlook from Microsoft 365. But of course, these tips also work with other email programs and webmail._
## The easy bit: cleaning up with Outlook search folders
First of all, I want to deal with old newsletters, outdated messages from company applications and other automatically generated emails. Since I no longer need these, I’ve decide to delete them. And Outlook’s search folders are going to help me do so: these virtual folders show me all the mail from a particular sender defined in the search criteria (“newsletter@sender.ch”). I select all the emails in the search folder (CTRL-A) and delete them (DELETE).
After six rounds, each with different search criteria, I’ve removed around 800 emails from my inbox. That’s 15% of them – the easy bit.
I prefer search folders over quick searches for this task. Searches only give me a maximum of 75 hits, not all the emails that meet the criteria.
## The tricky bit: cleaning up emails according to topic
Now we come to the more complex step: manual cleanup of the remaining 4,800 emails. A tip from Cal Newport helps me here. He recommends a step-by-step approach. In a nutshell, here’s how it works for me:

text: ## The tricky bit: cleaning up emails according to topic
Now we come to the more complex step: manual cleanup of the remaining 4,800 emails. A tip from Cal Newport helps me here. He recommends a step-by-step approach. In a nutshell, here’s how it works for me:
1. I create a folder called “cleanup folder” in my inbox. This is my interim storage space for the emails I want to clean up.
2. Now I go through the inbox and transfer emails on a particular topic to the cleanup folder. In my case, for example, news related to articles or inputs on newsletters.
3. Then I move to the cleanup folder, which is now full of thematically related emails. I move them to their final destination or delete them.
4. Then I go back to step two again, this time with a different topic.
After I’ve created the folder, I set up a Quick Step in Outlook with a corresponding keyboard shortcut. Now, when I select an email and press CTRL-SHIFT-9 – my chosen shortcut – the Quick Step will transfer the email to my cleanup folder.
I decided to start at the bottom of my inbox, with the oldest emails. That’s more motivating, because I can see the progress of my work via the date – the closer it is to today, the more I’ve achieved.
## Getting in the flow
I start with my first category of emails. I move conversations relating to the creation of articles into the cleanup folder. And from there, I move them to their final destination. I find this surprisingly easy, because I’m always working on the same topic. The split second I need to mentally switch to another topic is no longer necessary. I get into a real cleanup flow and work on reducing the stack of emails for an hour.
Cal Newport’s method really works for me. But I’m not totally consistent. If I find an email in my inbox that I can delete, I do it right away. And I notice that two months’ worth of emails per topic is enough for each step. In my case, that means about 400 emails.
## An efficient route to Inbox Zero
Search folders, keyboard shortcuts and topic-based cleanup all speed up my plan to get to Inbox Zero. However, an approximate calculation of the time involved shows me that I can’t achieve my objective as quickly as I thought. I’ll have to finish the project when things are quieter. But at least I managed to remove a quarter of the emails from my inbox.
In order to achieve my goal, I’m going to take the following steps:
* Block out fixed appointments in my calendar to clean up emails at 4 pm each Friday.
* Move emails I’m working on to the correct folder immediately. Then I only have to “touch” each message once.

text: In order to achieve my goal, I’m going to take the following steps:
* Block out fixed appointments in my calendar to clean up emails at 4 pm each Friday.
* Move emails I’m working on to the correct folder immediately. Then I only have to “touch” each message once.
* Before my next holiday, I’ll find a spare hour (or two) to empty my inbox completely.
Happy cleaning!
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* Secure connection of various types of intelligent assets, regardless of their access technology
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### Get in touch with an expert
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##  What does Device & Data Hub provide?
Device & Data Hub (DDH) provides ready-to-use functions for device management, data aquisition as well as pre-processing and furthermore allows a secure integration of sensors, devices or machines of any type into your company systems, business processes and typical clouds. With DDH, you can therefore implement complete end-to-end solutions efficiently, sustainably and securely.
###  Ready for use
The platform speeds up the implementation steps thanks to standardised functionalities that are ready for use follow a low-/no-code principle, as well as offer integrated functions for connectivity management.
###  Integrable
The platform securely connects the real world of different asset types with clouds and IT systems. Regardless of the access technologies used by the assets, the platform forwards acquired data to any business applications and processes.
###  Centrally controlled
The platform simplifies remote monitoring, configuration and updating of intelligent assets from a central portal and API.
##  The Device & Data Hub (DDH) is ideal for:
###  Managed Smart Devices
* Optimised for sensors and devices using LoRaWAN or LwM2M
* Ready for most industrial installations and control systems that rely on Edge Logic support
* Integrated cloud and application connectors
* Simpler, faster introduction of IoT projects thanks to the provision of standardised functionalities
* Offers the necessary scalability and a central service access point
###  Managed System Solutions
* Necessary basis for device abstraction and management in complex integration scenarios with individual application requirements
* Faster implementation and shorter amortisation time thanks to integrated hardware and protocols
* Integrated cloud and application connectors
* Simpler, faster introduction of IoT projects thanks to the provision of standardised functionalities
* Offers the necessary scalability and a central service access point
* * *
* * *
* * *
###  The solution at a glance
* * *
* * *
* * *
###  Business IoT Software Developer Starter Kit
The Enterprise IoT Software Developer Starter Kit includes:
* secure device connections
* central data handling
* all of the required developer tools as well as an introduction to, and support for, the implementation of the IoT solution
* Source code libraries for a wide range of development platforms
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###  Business IoT Industrial Starter Kit
The Enterprise IoT Industrial Starter Kit includes:
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text: * all of the required developer tools as well as support with the implementing of the IoT solution
Request an offer
###  Business IoT Industrial Starter Kit
The Enterprise IoT Industrial Starter Kit includes:
* direct access to machine data with SPS control systems
* Provision of the Gateway and Asset Gateway Software (rental) as well as an introduction to, and support for, the implementation of your IoT solution
Request an offer
* * *
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### Interested?
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##  This is what our customers say
* Andy Kurmann
Head of Sales Management Modernization Schindler Elevators Ltd.
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##  «We use the latest mobile communications technology for emergency calls. As well as telemonitoring, elevator data can be transmitted in real time. We can therefore resolve technical problems more quickly – ideally, before they even occur.»
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* Mirko Djuric
CEO Lifetec AG
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##  «Swisscom's IoT platform offers everything we need, out-of-the-box.»
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##  This might interest you too
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Whitepaper
#### The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
Whitepaper
#### The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
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IoT
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IoT
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# Practical additional services and options
Extend your Mobile subscription with the right options for you.
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inOne SME mobile go
#### Connect Pack
Surf on 3 additional devices and make calls with the same phone number.
Premium Speed: Surfing at the fastest speed available, up to 2 Gbit/s with 5G.
Connect Pack can be used for the following devices:
Smartphones, Tablets, Smartwatches, Wearables, Trackers & Sensors
Price per month
# 20.–
Send a free SMS with START CONNECTPACK to 444 or activate the option directly on My Swisscom Business (Customer Center)
#### Premium Speed
With the Premium Speed option, you enjoy surfing at the fastest speed available – at up to 2 Gbit/s with 5G.To use the 5G network, you will need a 5G-connected site and 5G-compatible smartphone. For more information on expansion of the network and availabilities, see www.swisscom.ch/5G
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Send a free SMS with START PREMIUMSPEED to 444 or activate the option direct on My Swisscom Business (Customer Center)
Cancel at any time: At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### International Calls
How to make cheap calls abroad: For a fixed monthly price, you can make unlimited calls from Switzerland to fixed and mobile networks in the EU/Western Europe, the USA and Canada.
The option is valid for the following countries:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey (UK), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA, Vatican
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# 20.–
Send a free SMS with START INTERNATIONALCALLS to 444 or activate the option directly on My Swisscom Business (Customer Center)
Cancel at any time: At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Intercontinental Pack
Unlimited calls from Switzerland to Europe, USA and Canada. Unlimited surfing, calls and SMS/MMS in the USA and Canada. Unlimited calls from Europe to USA and Canada. Surfing in the USA and Canada up to max. 40 GB per month , then throttling to 128 kbit/s. Calls to Switzerland, EU/Western Europe, USA and Canada.
The option is valid for the following countries:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey (UK), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA (incl. Alaska, Hawaii), Vatican
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# 70.–

text: The option is valid for the following countries:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey (UK), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA (incl. Alaska, Hawaii), Vatican
Price per month
# 70.–
Send a free SMS with START CONNECTPACK to 444 or activate the option directly on My Swisscom Business (Customer Center)
Cancel at any time: At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Multi Device
With the Multi Device option, you can use your Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
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#### Premium Speed
With the Premium Speed option, you enjoy surfing at the fastest speed available – at up to 2 Gbit/s with 5G.To use the 5G network, you will need a 5G-connected site and 5G-compatible smartphone. For more information on expansion of the network and availabilities, see www.swisscom.ch/5G
Price per month
# 10.–
Send a free SMS with START PREMIUMSPEED to 444 or activate the option direct on My Swisscom Business (Customer Center)
Cancel at any time: At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### International Calls
How to make cheap calls abroad: For a fixed monthly price, you can make unlimited calls from Switzerland to fixed and mobile networks in the EU/Western Europe, the USA and Canada.
The option is valid for the following countries:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey (UK), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA, Vatican
Price per month
# 20.–
Send a free SMS with START INTERNATIONALCALLS to 444 or activate the option directly on My Swisscom Business (Customer Center)
Cancel at any time: At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Multi Device
With the Multi Device option, you can use your Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
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text: #### Multi Device
With the Multi Device option, you can use your Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
* More information
Swiss KMU mobile flat
#### Premium Speed
With the Premium Speed option, you enjoy surfing at the fastest speed available – at up to 2 Gbit/s with 5G.To use the 5G network, you will need a 5G-connected site and 5G-compatible smartphone. For more information on expansion of the network and availabilities, see www.swisscom.ch/5G
Price per month
# 10.–
Send a free SMS with START PREMIUMSPEED to 444 or activate the option direct on My Swisscom Business (Customer Center)
Cancel at any time: At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### International Calls
How to make cheap calls abroad: For a fixed monthly price, you can make unlimited calls from Switzerland to fixed and mobile networks in the EU/Western Europe, the USA and Canada.
The option is valid for the following countries:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey (UK), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA, Vatican
Price per month
# 20.–
Send a free SMS with START INTERNATIONALCALLS to 444 or activate the option directly on My Swisscom Business (Customer Center)
Cancel at any time: At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Multi Device
With the Multi Device option, you can use your Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
* More information
Smartphone options
* * *
###
### Easy Protection
Covers your mobile against damage and misuse following theft.
From
CHF14.90/ mth
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
* * *
Details
* * *
#### Previous options
Option Smartphone Comfort
Surfing with data packages
###  Data Travel 1 GB
* * *
###  1 GB / package
1 GB data volume for surfing abroad If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
* * *
From
CHF14.90 / package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
* * *
Activate the data packages directly in the Cockpit.
Details
###  Data Travel 5 GB
* * *
###  5 GB / package

text: 1 GB data volume for surfing abroad If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
* * *
From
CHF14.90 / package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
* * *
Activate the data packages directly in the Cockpit.
Details
###  Data Travel 5 GB
* * *
###  5 GB / package
5 GB data volume for surfing abroad If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
* * *
From
CHF39.90 / package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
* * *
Activate the data packages directly in the Cockpit.
Details
###  Data Travel 10 GB
* * *
###  10 GB / package
10 GB data volume for surfing abroad If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
* * *
From
CHF59.90 / package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
* * *
Activate the data packages directly in the Cockpit.
Details
* * *
Make calls and send messages with Travel packages
###  Voice Travel
* * *
###  60 minutes / package
For 60 minutes of calls while abroad.
* * *
From
CHF15.–/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
* * *
Activate the data packages directly in the Cockpit.
Details
###  Travel Message
* * *
###  100 SMS package
For 100 SMS anywhere in the world. The Message Travel package is valid for 12 months in all countries
* * *
CHF9.90 / package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
* * *
Activate the data packages directly in the Cockpit.
* * *
* * *
* * *
* * *
COMBOX®
* * *
With a personal COMBOX® greeting, you can always be contacted by your customers, even if you cannot answer a call in person.
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Protect your personal data on your mobile or tablet against viruses, spying and websites with undesirable content.
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Protect your mobile or tablet against damage caused by dropping, screen damage, water damage and misuse after being stolen.
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Mobile Bonus Business
Contributing to sustainable development can pay off: we will buy your old mobiles and tablets for a good cause.
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WiFi Calling
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Make calls using your smartphone over the WLAN network – even in places where you cannot connect to the mobile network.
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Mobile availability in buildings
* * *
With our comprehensive mobile service solutions, we bring mobile communications to your business premises.

text: More about WiFi Calling
* * *
Calling abroad
* * *
Find out which subscriptions already include telephony abroad and how much it costs to call other countries.
More on calling abroad
* * *
Keep roaming costs always under control
* * *
With our NATEL® subscriptions, data packages and the Roaming Cockpit, you can always keep the cost of your communications abroad under control.
Details
* * *
Mobile availability in buildings
* * *
With our comprehensive mobile service solutions, we bring mobile communications to your business premises.
More on in-house mobile services
* * *
* * *
* * *
* * *
## Any questions? We will be happy to help
Telephone advice
__Request a call
#### Hotline
__
+41 800 055 055
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 055 055 is currently closed.
Our business hours are:
Phone me
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 055 055 is currently closed.
Our business hours are:
Close
#### Thank you very much
Arrange an appointment in a Shop
__Shop appointment
Set up a fixed appointment, no need to wait.

text: #  Troubleshoot fixed network problems
On this page:
If you are experiencing problems with your fixed access line, check your connection online and follow our suggested solutions in My Swisscom.
##  Check your connection online
Not able to make or receive calls on your fixed-line phone? Reboot your router. If the problem persists, check your connection. The automatic technical assistance in My Swisscom will help you with this.
We will also inform you about current faults and maintenance work at swisscom.ch/status or via the My Swisscom App.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: #  Callfilter
#### _​_ 4.5 million calls blocked per month
_​_ Free of charge
_​_ More than 500,000 happy customers
##  An end to unsolicited advertising calls
Callfilter automatically blocks unwanted advertising calls. Callfilter is free of charge and can be activated for fixed and mobile lines.
Both residential and business customers can use Callfilter. For fixed networks, Callfilter is activated in the Customer Center; for mobiles, you can activate it in the Mobile Cockpit.
More information about call barring and help with the call filter function
##  This is how the call filter works
#### Which numbers are blocked?
The free Callfilter uses a continuously updated black list to block phone numbers. They come from dynamic lists of known spam callers. The list includes the phone numbers of call centres that use spurious sales pitches, call at inconvenient times (before 8 am or after 8 pm and at weekends) or do not comply with the Callnet.ch Code of Conduct. The code includes respecting directory listings marked with an asterisk to stop nuisance calls and display of the caller’s own number.
The list also contains numbers blocked personally by fixed network Callfilter users. Customers block around 8,800 numbers daily. These numbers are not added to the black list immediately; they are anonymised and used to continuously improve call filter effectiveness. Callfilter also checks a number of criteria before the relevant number is placed on the general Callfilter list.

text: # We are ready for your enquiry about Business process automation.
## **I am interested in
Business process automation**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # We are ready for your enquiry about Data Insights Service.
## **I am interested in
Data Insights Service**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: Please enable JavaScript for better browser functionality
#  Enormous momentum in digitalisation due to COVID-19
The COVID-19 pandemic is turning the world of work upside down at many SMEs and resulting in a digitalisation push on a scale never seen before. MSM Research asked Swiss companies about mobile workstations, working from home, and the impact these trends will have in 2021.
The study examines the following aspects among others:
* The impact of working from home on the company and its employees
* Investment development and focus for 2021
* The world of work post COVID-19: How much will employees work from home?
Download now
Your personal download link for the document you require will be sent to you via e-mail. Fields marked with * must be filled in.
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Spread the Word!
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# "No two days are the same."
I founded my first start-up in the online sector during my IT apprenticeship – and the second a couple of years later in Peking.
Sascha Gysel, Head of e-foresight Digital Banking Think Tank
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Zurich
* 
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Forward
%{gcr.lead}
What fascinates me about entrepreneurship? Never being certain about anything and constant change. Life couldn’t have been more eventful than in China, where no two days were the same. You had to be flexible and always willing to take on new ideas. Today I head a kind of start-up within Swisscom called e-foresight. We support banks with their digital transformation as an independent think tank. New technologies like artificial intelligence, new business models and changed customer behaviour have a major impact on the entire financial industry. Supporting clients with their transformation means that we have to keep on developing our think tank and learn new things. And that’s exactly why I love my job.
## Sascha Gysel
## Head of e-foresight Digital Banking Think Tank
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel

text: Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: # Annual reports, presentations & downloads
Here you will find all the interim and annual reports, presentations, conferences and downloads from the previous years.
## Interim report
### Interim report
January – June 2023
Download report
Go to online report
Analyst Presentation
Analyst Presentation
Facts & Figures
Facts & Figures
Press release
#### Previous interim reports
2023
| Down­load | Online | Analyst Presen­tation | Facts & Figures
---|---|---|---|---
Q1 interim report January – March | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
| Q1 interim report January – March
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures
| (opens in new tab)(opens in new tab)
2022
| Down­load | Online | Analyst Presen­tation | Facts & Figures
---|---|---|---|---
Q3 interim report January – September | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Q2 interim report January – June | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Q1 interim report January – March | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
| Q3 interim report January – September
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures
| (opens in new tab)(opens in new tab)
| Q2 interim report January – June
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures
| (opens in new tab)(opens in new tab)
| Q1 interim report January – March
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures
| (opens in new tab)(opens in new tab)
2021
| Down­load | Online | Analyst Presen­tation | Facts & Figures
---|---|---|---|---
Q3 interim report January – September | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Q2 interim report January – June | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Q1 interim report January – March | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
| Q3 interim report January – September
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
| Q2 interim report January – June
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)

text: | Q3 interim report January – September
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
| Q2 interim report January – June
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
| Q1 interim report January – March
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
2020
| Down­load | Online | Analyst Presen­tation | Facts & Figures
---|---|---|---|---
Q3 interim report January – September
| (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Q2 interim report January – June | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Q1 interim report January – March | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
| Q3 interim report January – September
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
| Q2 interim report January – June
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
| Q1 interim report January – March
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
2019
| Down­load | Online | Analyst Presen­tation | Facts & Figures
---|---|---|---|---
Q3 interim report January – September
| (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Q2 interim report January – June | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Q1 interim report January – March | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
| Q3 interim report January – September
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
| Q2 interim report January – June
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
| Q1 interim report January – March
---|---
Down­load | (opens in new tab)

text: Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
| Q2 interim report January – June
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
| Q1 interim report January – March
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
2018
| Down­load | Online | Analyst Presen­tation | Facts & Figures
---|---|---|---|---
Q3 interim report January – September
| (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
| Q3 interim report January – September
---|---
Down­load | (opens in new tab)
Online | (opens in new tab)
Analyst Presen­tation | (opens in new tab)(opens in new tab)
Facts & Figures | (opens in new tab)(opens in new tab)
## Annual report
### Annual results 2022
Download report
Go to online report
2022 at a glance Download
Analyst Presentation
Analyst Presentation
Facts & Figures
Facts & Figures
Financial statements of Swisscom Ltd
Press release
Order Annual Report (printed)(opens in new tab)
Order 2022 "at a glance" (printed)(opens in new tab)
#### Previous annual reports
| Download | Online | Analyst
Presentation | Facts &
Figures
---|---|---|---|---
Annual report 2021 | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Annual report 2020 | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Annual report 2019
| (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Annual report 2018 | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Annual report 2017 | (opens in new tab) | (opens in new tab) | (opens in new tab)(opens in new tab) | (opens in new tab)(opens in new tab)
Annual report 2016 | (opens in new tab) |  |  |
Annual report 2015 | (opens in new tab) |  |  |
Annual report 2014 | (opens in new tab) |  |  |
Annual report 2013 | (opens in new tab) |  |  |
| Annual report 2021
---|---
Download | (opens in new tab)
Online | (opens in new tab)
Analyst
Presentation | (opens in new tab)(opens in new tab)
Facts &
Figures | (opens in new tab)(opens in new tab)
| Annual report 2020
---|---
Download | (opens in new tab)
Online | (opens in new tab)
Analyst
Presentation | (opens in new tab)(opens in new tab)
Facts &
Figures | (opens in new tab)(opens in new tab)
| Annual report 2019
---|---
Download | (opens in new tab)
Online | (opens in new tab)
Analyst
Presentation | (opens in new tab)(opens in new tab)
Facts &
Figures | (opens in new tab)(opens in new tab)
| Annual report 2018
---|---

text: | Annual report 2020
---|---
Download | (opens in new tab)
Online | (opens in new tab)
Analyst
Presentation | (opens in new tab)(opens in new tab)
Facts &
Figures | (opens in new tab)(opens in new tab)
| Annual report 2019
---|---
Download | (opens in new tab)
Online | (opens in new tab)
Analyst
Presentation | (opens in new tab)(opens in new tab)
Facts &
Figures | (opens in new tab)(opens in new tab)
| Annual report 2018
---|---
Download | (opens in new tab)
Online | (opens in new tab)
Analyst
Presentation | (opens in new tab)(opens in new tab)
Facts &
Figures | (opens in new tab)(opens in new tab)
| Annual report 2017
---|---
Download | (opens in new tab)
Online | (opens in new tab)
Analyst
Presentation | (opens in new tab)(opens in new tab)
Facts &
Figures | (opens in new tab)(opens in new tab)
| Annual report 2016
---|---
Download | (opens in new tab)
Online |
Analyst
Presentation |
Facts &
Figures |
| Annual report 2015
---|---
Download | (opens in new tab)
Online |
Analyst
Presentation |
Facts &
Figures |
| Annual report 2014
---|---
Download | (opens in new tab)
Online |
Analyst
Presentation |
Facts &
Figures |
| Annual report 2013
---|---
Download | (opens in new tab)
Online |
Analyst
Presentation |
Facts &
Figures |
## Sustainability report & climate report
The Sustainability Report complies with the GRI principles on reporting.
Find out more(opens in new tab)
Download Swisscom CR report 2022
Go to Swisscom CR report 2022
Download Swisscom Climate report 2022
Download Fastweb CR report 2022
#### Previous Sustainability reports & Climate reports
2021
| Download | Online
---|---|---
Sustainability report | (opens in new tab) | (opens in new tab)
Climate report
| (opens in new tab) |
| Sustainability report
---|---
Download | (opens in new tab)
Online | (opens in new tab)
| Climate report
---|---
Download | (opens in new tab)
Online |
2020
| Download | Online
---|---|---
Sustainability report | (opens in new tab) | (opens in new tab)
Climate report
| (opens in new tab) |
| Sustainability report
---|---
Download | (opens in new tab)
Online | (opens in new tab)
| Climate report
---|---
Download | (opens in new tab)
Online |
2019
| Download | Online
---|---|---
Sustainability report | (opens in new tab) | (opens in new tab)
Climate report
| (opens in new tab) |
| Sustainability report
---|---
Download | (opens in new tab)
Online | (opens in new tab)
| Climate report
---|---
Download | (opens in new tab)
Online |
2018
| Download | Online
---|---|---
Sustainability report | (opens in new tab) | (opens in new tab)
Climate report
| (opens in new tab) |
| Sustainability report
---|---
Download | (opens in new tab)
Online | (opens in new tab)
| Climate report
---|---
Download | (opens in new tab)
Online |
2017
| Download | Online
---|---|---
Sustainability report | (opens in new tab) | (opens in new tab)
Climate report
| (opens in new tab) |
| Sustainability report
---|---
Download | (opens in new tab)
Online | (opens in new tab)
| Climate report
---|---
Download | (opens in new tab)
Online |
## Investor conferences
4 November 2020 | ZKB Swiss Equities Conference, Zurich(opens in new tab)
---|---
7 November 2019 | ZKB Swiss Equities Conference, Zurich(opens in new tab)
25 June 2019 | ​Investor call on Fastweb announcement of a strategic partnership(opens in new tab)
21 March 2019 | KeplerCheuvreux Swiss Equities Conference(opens in new tab)
7 September 2018 | UBS Fixed Income Investor Event, Zurich(opens in new tab)
#### Previous investor conferences

text: ---|---
Download | (opens in new tab)
Online |
## Investor conferences
4 November 2020 | ZKB Swiss Equities Conference, Zurich(opens in new tab)
---|---
7 November 2019 | ZKB Swiss Equities Conference, Zurich(opens in new tab)
25 June 2019 | ​Investor call on Fastweb announcement of a strategic partnership(opens in new tab)
21 March 2019 | KeplerCheuvreux Swiss Equities Conference(opens in new tab)
7 September 2018 | UBS Fixed Income Investor Event, Zurich(opens in new tab)
#### Previous investor conferences
14 September 2017 | UBS Best of Switzerland Conference, Wolfsberg(opens in new tab)
---|---
25 August 2017 | Vontobel CFO lunch presentation, Zurich(opens in new tab)
7 June 2017 | ​Presentation Vontobel Summer Conference, Interlaken(opens in new tab)
6 June 2017 | Presentation BAML TMT Conference, London(opens in new tab)
## Swisscom Green Bonds
Green Bond Allocation Report 2022
Green Bond Independent Assurance Report 2022
Green Bond Impact Reporting 2022
Green Bonds Framework
Sustainalytics 2nd Party Opinion
#### Previous documents
2021
| Download
---|---
Green Bond Investor Presentation 2021 | (opens in new tab)
Green Bond Allocation Report 2021 | (opens in new tab)
Green Bond Independent Assurance Report 2021 | (opens in new tab)
Green Bond Impact Reporting 2021 | (opens in new tab)
2020
| Download
---|---
Green Bond Presentation | (opens in new tab)
Green Bond Allocation Report 2020 | (opens in new tab)
Green Bond Independent Assurance Report | (opens in new tab)
Impact Reporting 2020 | (opens in new tab)

text: * Anti-corruption
* Money Laundering Act
* Banking law (deposits from the public)
* Data and confidentiality protection (in respect of all laws)
* Product Safety Act
* Cartel law
* Telecommunications law
* Stock exchange law (Including the Swiss Ordinance Against Excessive Compensation in Listed Joint Stock Companies (VegüV))
More about governance at Swisscom

text: # Swisscom Group: Vision, values and goals
The long-term positioning of Swisscom is underpinned by its purpose, vision, values and Group goals.
### Purpose
Empowering the digital future
### Vision
Innovators of Trust
The most trusted Swiss tech innovator creating unique customer experiences with positive impact for society.
### Values
trustworthy, committed, curious
* * *
### Group Goals
**No. 1 in Switzerland
**
**Leading Challenger in Italy
**
**Rock-solid Financials
**
**Committed to Corporate Responsibility**
**Outstanding in Innovation & Reliability**
## Values
We focus on three values that define who we are and the approach we take to our work.
### Trustworthy
We are close to our customers and staff and act in a responsible and reliable manner.
### Committed
We pursue our goals with passion and we focus on what's important.
### Curious
We are continually developing and always grasp new opportunities.
## Group Goals
Swisscom has defined five Group goals, the purpose of which is to ensure that Swisscom is ready for the future, remains successful in a dynamic market environment in the long term and continues to defend its position as the market, technology and innovation leader into the future.
## _​_ No. 1 in Switzerland
## “We will continue to make major investments in new technologies so we can offer our customers the best in a networked world.”
Christoph Aeschlimann,
CEO Swisscom
Swisscom consolidates its position as the market leader in Switzerland and as an essential provider of IT services. Swisscom is creating the digital backbone of Switzerland and is known for offering the best customer experience(opens in new tab). As one of Switzerland’s leading employers in the field of ICT, Swisscom will continue attracting the best talent.
## Goals
Ultra-fast broadband in Switzerland | around 95% service coverage with up to 80 Mbit/s by the end of 2025
---|---
Ultra-fast broadband in Switzerland | around 85% service coverage with up to 200 Mbit/s by the end of 2025
Ultra-fast broadband in Switzerland | around 55% service coverage with up to 10 Gbit/s by the end of 2025
## _​_ Leading Challenger in Italy
## “Growth, sustainability and innovation leadership in Italy, this is our focus.”
Walter Renna,
CEO Fastweb
The Swisscom subsidiary Fastweb(opens in new tab) is a leading alternative provider for residential and business customers in Italy. Through continuous investments(opens in new tab), Fastweb is further expanding its convergent ultra-fast broadband network(opens in new tab). Fastweb is making a significant contribution to Swisscom’s growth and aims to gain an even greater share of the market(opens in new tab). Fastweb also wants to offer the best customer experience(opens in new tab) through impressive service quality.
## Goals
Ultra-fast broadband in Italy | around 90% 5G mobile service coverage by the end of 2025
---|---
## _​_ Rock-solid Financials
## “By simplifying business processes and continuously improving our efficiency, we will improve the stability of our Swiss business.”
Eugen Stermetz,
Head of Business Steering Switzerland

text: ## Goals
Ultra-fast broadband in Italy | around 90% 5G mobile service coverage by the end of 2025
---|---
## _​_ Rock-solid Financials
## “By simplifying business processes and continuously improving our efficiency, we will improve the stability of our Swiss business.”
Eugen Stermetz,
Head of Business Steering Switzerland
Swisscom enjoys a very high level of financial stability. Securing profitability(opens in new tab) and cash flow are important to continue guaranteeing an attractive dividend. Swisscom will also continue to ensure a solid balance(opens in new tab) sheet in the future.
## Goals
Net revenue | CHF 11.1 – 11.2 billion
---|---
Operating income before depreciation and amortisation (EBITDA) | CHF 4.6 – 4.7 billion
Capital expenditure | around CHF 2.3 billion
## _​_ Com­mitted to Cor­po­rate Res­ponsi­bili­ty
## “We feel closely connected to Switzerland and play an active role in shaping our country's future.”
Stefan Nünlist,
Head of Group Communications & Responsibility
Swisscom is committed to corporate social responsibility. As a trustworthy company, Swisscom is focused on sustainability, which is reflected, among other things, in climate neutrality and a positive carbon footprint. Swisscom promotes digital integration by offering services to improve media skills. Swisscom also offers its employees an inspiring workplace and promotes diversity and inclusion in the company, is committed to fair and environmentally friendly supply chains and maintains a reliable, high-performance ICT infrastructure.
## Goals
We want to be completely climate neutral by 2025.
---
Together with our customers, we want to save one million tonnes of carbon per year, which equates to 2% of Switzerland’s carbon emissions
## _​_ Outstanding in Innovation and Reliability
## “Innovations and best experiences set us apart from our competitors, impress our customers and generate revenue.”
Dirk Wierzbitzki,
Head of Residential Customers
## “With our security, cloud, IoT and new data-based solutions, we are realising new opportunities in the corporate business.”
Urs Lehner,
Head of Business Customers
1.   2.
__ Previous __Next
Swisscom is launching innovative products and services based on resilient and secure networks. As a leading digital company, Swisscom also offers the best customer experiences in the digital environment.(opens in new tab) It is systematically developing its digital business growth areas such as FinTech and trust services. In Silicon Valley, our outpost(opens in new tab) is involved in the scouting and transfer of technology on behalf of Swisscom. Swisscom Ventures(opens in new tab) networks start-ups with Swisscom’s business units to stimulate innovation. Swisscom StartUp supports start-ups and entrepreneurs in Switzerland with advice, discounts on IT and cloud services, expert know-how, coaching programmes, finance and community events. The internal intrapreneurship programme Kickbox(opens in new tab) also supports the company’s internal innovation process by providing employees with tools, a clear process and resources for innovation projects.
### Links
Customer promise and strategy
Our business model
Sustainability targets
Financial goals

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*
## IoT
# Down on the farm with the Internet of Things: how smart irrigation systems work
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If plants get the right amount of water exactly when they need it, they will thrive so well. This is made possible by the internet of things. Swiss company PlantCare leverages IoT enabled soil moisture sensors, which are networked using the Enterprise IoT LPN LoRaWAN (Long Range Wide Area Network). The sensors are in use on the vegetable fields of Reto Minder in Jeuss (FR) and provide the experienced farmer with important information about soil moisture.
Text: Martina Longo, 12 july 2019
### Smart agriculture is the future
New technologies, particularly the IoT, are increasingly important in agriculture and vegetable production. They simplify time-consuming jobs, take care of routine activities, save time and money, and enable resources to be used efficiently. In the future, productive, sustainable, conservation-focused agriculture will be the norm, a fact which is borne out by current research projects being undertaken by Agroscope. Through the use of smart technologies, farms can remain competitive and increase their income. This is certainly true of Reto Minder’s farming business, where IoT technology is deployed in the form of a smart, automated irrigation system.
Kostenloses PDF →
Whitepaper
The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
* * *
Kostenloses PDF →
Whitepaper
The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
* * *
“The leaves don’t get wet, making the plants more resilient to pests. What’s more, the system saves me around 50% on my water and electricity bills”
Reto Minder
### Automated irrigation: efficient and sustainable
From some distance away, the narrow, red sensors can be seen rising between the fields of Brussels sprouts. Robust yet flexible and attached to a long pole, a probe is inserted into the ground and collects important data. The sensors register the amount of water the plants need and when it is needed, sending this data to the installed irrigation system. This information simplifies farmer Minder's daily work: “Since installing the PlantCare sensors in the fields, we haven’t had to carry out any time-consuming soil-moisture monitoring or water the vegetable fields. Now, once the moisture in the soil falls below a predefined moisture threshold, the plants are watered automatically.” Water is fed automatically through the specially designed drip-irrigation pipes, irrigating the roots of the Brussels sprouts with pinpoint accuracy. As Minder explains: “The leaves don’t get wet, making the plants more resilient to pests. What’s more, the system saves me around 50% on my water and electricity bills”. Reason enough to implement such an irrigation system.
Thanks to automated irrigation Brussels sprouts grow under ideal conditions.

text: Thanks to automated irrigation Brussels sprouts grow under ideal conditions.
The sensors also offer other environmentally beneficial advantages: as well as reducing the consumption of water and electricity, the system allows a more targeted use of fertilisers and pesticides, minimising their environmental impact. Furthermore, the smart irrigation system ensures that Minder benefits from a uniform, high-quality crop. “My customers want consistently high quality. I can only sell my sprouts at the agreed price if they meet expectations. And you can only grow consistently high-quality Brussels by giving them precisely the right amount of water.”
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Reto Minder explains the added value of automated irrigation.
### Enterprise IoT LPN LoRaWAN: sensors communicate across vast distances
The sensors are connected wirelessly to each other and send the collected data over Swisscom’s Enterprise IoT LPN LoRaWAN network. Since the introduction of this new IoT technology in automated irrigation systems, it has been possible to install the sensors in fields quite some distance from each other; something confirmed by Reto Minder: “Despite the significant distance between the sensors, the automated irrigation system works fine. The data is analysed reliably and displayed on my app.”
Enterprise IoT LPN LoRaWAN is the ideal network for IoT applications. With nationwide coverage of 97%, Enterprise IoT LPN LoRaWAN is guaranteed virtually anywhere in Switzerland. It enables small data volumes to be transmitted across large distances using very little energy: “My sensors run off conventional batteries which will easily last an entire season. And once the batteries do finally start to run out, I receive an automatic message, ensuring that I know they’ll need replacing soon,” Minder explains.
The electronics of the soil moisture sensors are weatherproof and have a long service life.
### Testing and tinkering his way to success
There is huge potential for other IoT applications in the agricultural sector. Indeed, other new technologies will soon be deployed on Reto Minder’s farm. “My tractors operate with automated steering systems. These collect information on the sections of field covered. At the moment, each tractor can only retrieve the data relating to its own route; however, soon all the vehicles will have constant access to the data from all the other tractors thanks to cloud-based data storage. This will allow us to use our resources in a more effective, targeted way,” explains the innovative farmer.

text: This passionate vegetable grower is interested in technology, has an affinity for innovative methods, is curious and demonstrates a willingness to take risks: “I always love to try out new things. I sometimes trial organic pesticides or experiment with different field management methods.” He keeps his finger on the pulse, trying out unconventional methods and sometimes having to deal with setbacks. Reto Minder describes his approach as follows: “Sometimes I have bad luck and things don’t turn out as expected. However, most of the time, things work out and all the trials are worth it,” he says with a smile. The latest advances in technology mean it is now possible to reconcile economic efficiency with ecology, conserving resources while at the same time guaranteeing a good yield and income.
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Intelligent irrigation
#### Why Walter Schmidt became an IoT pioneer instead of retiring
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#### Why Walter Schmidt became an IoT pioneer instead of retiring
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#### IoT access technologies
Read about the characteristics of the key access technologies used to connect devices and reveals which technology is appropriate for which purpose.
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#### IoT access technologies
Read about the characteristics of the key access technologies used to connect devices and reveals which technology is appropriate for which purpose.
* * *
LPN
#### The Low Power Network as the basis for the Internet of Postal Things
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LPN
#### The Low Power Network as the basis for the Internet of Postal Things
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Maxime Da Costa
* Our authors
* Our authors
# Maxime Da Costa
## Social Media Content Creator
Swisscom AG
__E-Mail
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## More articles by Maxime
Swisscom Spirit
«J’ai grandi avec les réseaux sociaux et mon travail est maintenant de créer du contenu qui y soit dédié.»
Maxime Da Costa
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## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
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Swisscom apprenticeship

text: # FAQ Ariba suppliers
Information on electronic ordering and billing at Swisscom
## INTRODUCTION
#### What are Swisscom’s objectives?
Swisscom consistently pursues the goal of advancing digitalisation. In doing so, it aims to make procurement processes simpler and more efficient. Swisscom has therefore decided to use a new and innovative solution for working with suppliers.
#### What are the benefits for Swisscom’s suppliers?
The use of the SAP Ariba network will also generate added value for suppliers. Swisscom sees the following advantages:
* Reducing the administrative costs of postage, printing and shipping
* Online overview of the order status (only with an Enterprise account)
* Transparency and clarity regarding accounting and payment dates
* High precision when it comes to invoicing and fewer invoice deviations
* Access to the world’s largest business commerce network
#### What is SAP Ariba?
You can find more information about SAP Ariba on the SAP website(opens in new tab)
#### What costs arise for me as a supplier from using SAP Ariba?
Swisscom’s suppliers have two options for using the Ariba network:
* Standard account (free of charge)
* Enterprise account (for a fee)
A Standard or an Enterprise account may be used to exchange documentation and information with Swisscom. When you register as a supplier, you automatically receive a Standard account free of charge. If you would like an Enterprise account, you have the option of upgrading to a chargeable Enterprise account via the Ariba network. The choice of whether to use a Standard or Enterprise account for exchanging documents is up to the supplier.
overview of accounts(opens in new tab)
#### What types of account are available for suppliers?
**Standard account**
The use of the Standard account is free of charge for suppliers, regardless of the transaction volume and how many documents are exchanged via the Ariba network.
For suppliers, access to orders and invoices is always provided via a link that they receive by email.
**Enterprise account**
The Enterprise account offers added features. Enterprise accounts are available in premium, bronze, silver, gold or platinum. Fees may vary depending on the volume of transactions and the number of documents sent.
As a supplier, you may be able to use the Enterprise account free of charge. You can find the current regulations in the link below.
You can find specific information about the subscription levels and thresholds at: https://www.ariba.com/de-de/ariba-network/ariba-network-for-suppliers/accounts-and-pricing(opens in new tab)
Scroll down on this page and download the rates or the overview of subscriptions for your region.
#### What about data protection and confidentiality in the Ariba network?
You can find information about data protection on the SAP Ariba website at: https://www.ariba.com/gdpr(opens in new tab)
#### What are the technical requirements for using the Ariba network?
The Ariba portal can be used with the following certified internet browsers:
* Apple Safari 9+ (64 bit). Safari does not support the new Ariba design on mobile devices.

text: #### What about data protection and confidentiality in the Ariba network?
You can find information about data protection on the SAP Ariba website at: https://www.ariba.com/gdpr(opens in new tab)
#### What are the technical requirements for using the Ariba network?
The Ariba portal can be used with the following certified internet browsers:
* Apple Safari 9+ (64 bit). Safari does not support the new Ariba design on mobile devices.
* Microsoft Internet Explorer 11 (32 bit). Compatibility mode is not supported.
* Microsoft Edge 25
* Google Chrome 53 - 55 (64 Bit)
* Mozilla Firefox 48 - 50 (64 Bit)
#### How can I register and qualify as a supplier for Swisscom?
To initiate business relations with Swisscom, you must be registered and qualified as a creditor and/or supplier. Responsible Purchasing Managers will invite you to do so via e-mail.
Instructions: SLP Process (registration and qualification)(opens in new tab)
## OPENING AN ARIBA ACCOUNT (BY A SUPPLIER)
#### How do I create a new Ariba account?
Instructions for opening an Ariba account can be found in the Quick Start Guide(opens in new tab)
## INVOICES
#### How do I issue an invoice via Ariba?
Instructions for creating invoices without an Ariba order(opens in new tab)
Instructions for creating invoices with an Ariba order(opens in new tab)
#### How can I display the invoice overview and open item list?
Instructions: Invoice Overview and Open Item List(opens in new tab)
#### What do I need to take into account when it comes to VAT?
The total invoice amount must be listed without VAT. VAT is always listed separately. See “VAT default settings”.
#### How do I create VAT default settings?
Company settings in SAP Ariba(opens in new tab)
#### How can I preset the ID of the recipient of the payment (RemittanceID)?
Instructions: Adding the RemittanceID(opens in new tab)
#### How should shipping costs be listed?
Shipping costs must be listed in the invoice header, as they are subject to VAT in Switzerland and this must be taken into account.
#### My invoice number is not accepted. Why?
Invoice numbers may not contain any spaces or special characters, max. length 16 characters, alphanumeric characters are allowed, but only capital letters.
#### What do I need to bear in mind in the event of rounding differences?
Basically, centimes should be invoiced exactly and not rounded. Details on how to enter can be found in the instructions for entering invoices.
#### What is a service entry sheet and how do I make one?
Service entry sheets do not need to be created directly.Invoicing for a service order automatically creates a service entry sheet.
The procedure is described in the instructions on invoicing for service orders.The most important thing is to record the quantity and unit.
#### What is Dynamic Discounting?
Dynamic Discounting (EN)(opens in new tab)
Instructions: Configuration Dynamic Discounting(opens in new tab)
## MANAGING AN ARIBA ACCOUNT
#### Setting up the homepage
To manage the homepage, proceed as follows:

text: The procedure is described in the instructions on invoicing for service orders.The most important thing is to record the quantity and unit.
#### What is Dynamic Discounting?
Dynamic Discounting (EN)(opens in new tab)
Instructions: Configuration Dynamic Discounting(opens in new tab)
## MANAGING AN ARIBA ACCOUNT
#### Setting up the homepage
To manage the homepage, proceed as follows:
1. Go to the “Orders, invoices and payments” section and click “More”.
2. Click “Manage default boxes”
3. Two columns will then be displayed on the “Manage action boxes on the homepage dashboard” page: “Available boxes” and “Selected boxes”. You can select and remove the action boxes as desired.
4. You can select up to four boxes in the “Selected boxes” column. If four boxes are already included, a box must first be removed before a new one can be added using drag and drop.
5. Click “Done” to save your changes.
#### Account settings
CUSTOMER CONNECTIONS
* In the “Account settings” menu, click on the “Settings” link and then on “Customer connections”
* You can choose whether customer connections are accepted automatically or manually
* You can approve or reject pending connection requests in the “Pending” section. In the “Latest” section, you can view the profiles and information portals of current customers. Rejected customers can be viewed in the “Rejected” register
How to check your customers’ transaction rules
* Select the “Company settings” drop-down menu, go to “Account settings” and click on “Customer connections”
* The customer list will be displayed. Click on the customer’s name
* Once you have clicked on the customer list, scroll down to the “General accounting rules” section
* If the customer has activated country-specific accounting rules, the country of origin of the invoice can be selected from the drop-down menu. Click “Done”
This will let you know whether a customer needs a confirmation of order prior to issuing an invoice for an order or whether the customer allows invoices to be backdated.
If you are familiar with a customer’s transaction rules, this can reduce the number of invoicing errors and rejected invoices.
#### User roles
USER ROLES
Manage users (and user roles)
Allocate user roles and authorisations to staff in line with their role within the company:
* Company profile managers
* Lead creators/managers
* Proposal and contract managers
* Order managers
* Invoice managers
Inform the individual users and teams in your company of the Ariba account they are allocated to, so that they are well prepared for questions and collaboration with buyers.
The administrator is the primary point of contact for users in the event of questions or problems. They are responsible for the set-up/configuration and management of the accounts. This means that they create users and assigns roles/authorisations to users of an account. Each role has a unique name and set of associated authorisations. Example: the administrator creates a role with which the staff member can process the orders received and issue invoices. Depending on the tasks to be performed, users may have several roles.

text: How to add a user as an administrator:
Add a user
1. Click on “Account settings”, “Settings” at the top right of the dashboard, and then select “Users”.
2. Create the roles first and then the user accounts. Then assign the roles to the accounts.
Please note:
* You can create up to ten user-specific roles.
* Account administrators can reset forgotten user passwords. If it becomes necessary for security reasons, you can also force the user password to be reset. To reset a user’s password, edit the user and click on “Reset password”.
* Before deleting a role, you must assign a different role to the users in question. You cannot delete roles assigned to users.
* If an employee leaves or changes to another position within the company, the corresponding user account is no longer required. We recommend either deleting the user or assigning the user’s login details to another employee. If you reassign the login details, the user’s set-up and details will be transferred.
* Up to 250 user accounts can be set up per ANID. Users may have different roles/authorisations that correspond to their actual tasks. Users can have access to all or only certain customers as allocated by the administrator. Users are not normally visible to your customers and cannot be searched by them.
* All users have access to the “My account” page with general contact information and settings for their preferred language. Each authorisation gives users access to additional sections of your business account. The authorisations can also control which types of notifications users can configure.
How to update your user information:
* Click on your name at the top right of the dashboard and select “My account”.
* Update the information in the “Account settings” tab and enter your personal details and the settings for your preferred language, time zone and currency.
Please note: by default, your customers can view the account administrator’s name, telephone number and email address. If this information should not be made available to customers, check the box under “Hide my personal contact information” in the “Default settings for contact information” section.
* Click ‘“Save”
#### Notifications
In the “Notifications” tab, you can control which system notifications you would like to receive and define the email addresses to which they are sent.
You can set default settings for notifications to indicate which events you would like to be informed about. You can display and manage notification settings depending on your user account authorisations. Contact the account administrator if you need help in creating default settings for notifications.
To configure notifications, proceed as follows:
1. Click on “Account settings” at the top of the dashboard and select “Notifications”.
2. Check the box for each type of notification you would like to receive. You can enter up to three email addresses for each type of notification. These should be separated by a comma but NO space.

text: To configure notifications, proceed as follows:
1. Click on “Account settings” at the top of the dashboard and select “Notifications”.
2. Check the box for each type of notification you would like to receive. You can enter up to three email addresses for each type of notification. These should be separated by a comma but NO space.
Please note: to send at least one type of notification to more than three email addresses, create a distribution list in your email system and enter the name of the list in the appropriate field on the “Notifications” page.
* Click “Save”.
## USE OF THE ARIBA NETWORK
#### Overview of documents for exchanging information
The following documents can be exchanged electronically between Swisscom and suppliers via the Ariba network:
* Orders for goods and services
* Order confirmations
* Delivery confirmations
* Receipt of goods
* Service entry sheets (time sheets)
* Invoices and credits
#### What important points do I need to bear in mind when processing an order using SAP Ariba?
Processing material orders(opens in new tab)
Processing service orders(opens in new tab)
#### How do I create an invoice for an order?
Processing material orders(opens in new tab)
Processing service orders(opens in new tab)
#### How do I submit a quotation?
Instructions: Submit quotations via RFQ (Request for Quotation)(opens in new tab)
#### How do I create a shipping notification?
* Shipping notifications can be created via your Ariba account as soon as the items have been sent. It is possible to send several delivery announcements per order. Click on the “Create shipping notice” button.
* Fill in the required information on the shipping form. The package ID is any number that can be used to identify the shipping notification. Select “Carrier name” and then “Tracking #” and the type of shipment.
* Enter the shipping information and click “Update address”.
* After the delivery confirmation has been checked, click “Send”
* Shipping notifications offer improved communication and avoid unnecessary calls to the customer service team
* After the shipping notification has been issued, the order status will change to “Sent”. Sent shipping notifications can be viewed either in the outbox or by clicking on the link below the relevant documents in the order view.
## TROUBLESHOOTING
#### How can I change the language settings?
This is not possible. The content of the Ariba network is displayed in the same language as your internet browser.
#### How do I complete the account settings for the transmission of orders?
A link can be made when a new account is created. For links at a later point in time, please contact SAP Ariba support.
#### Can I link multiple Ariba supplier accounts?
A link can be made when a new account is created.
**For links at a later point in time, please contact SAP Ariba support.**

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Broadband
# Swisscom wins connect fixed-network test
Swisscom has been announced as the winner of the connect fixed-network test and achieved first place in the Switzerland 2021 Broadband Network Test for 10 Gbit/s connections. Swisscom’s fixed network was also awarded a ‘very good’ rating. This win is attributable to the enormous investments in our network and our consistent focus on the needs of our customers.
Armin Schädeli, Deputy Head of Media Relations
02 November 2021
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The connect trade magazine has published the results of its fixed-network test in Switzerland. Over a period of several weeks, connect assessed the performance of various Swiss fixed networks, testing Internet speed and availability, among other things. The magazine also evaluated response times and image quality, for example, in the categories Web services and Web TV such as YouTube. Swisscom came out as winner of the Switzerland Broadband Network Test for 10 Gbit/s connections and received the rating ‘very good’ for 1 Gbit/s connections.
This win follows an impressive series of mobile network test wins that Swisscom has racked up over the years. It is further evidence that our customers have selected the right network and that the enormous investments Swisscom is making in its network are paying off. The economy, society and our customers are thus already equipped for the many opportunities offered by the networked world.
## Links
Connect test results (in German)
www.swisscom.ch/netz
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## Latest news about Swisscom
#### Subscribe to News
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

text: # The Swisscom security portal
Together we are ready to make the world a safer place! Swisscom focuses on the needs of its employees, customers and partners and enables them to be fulfilled more securely.
## “Special situations require special measures when it comes to security, protection and risk awareness.”
Marco Wyrsch
Head of Group Security
## Security solutions for business customers
As the leading provider of cyber security solutions, Swisscom offers business clients a comprehensive portfolio of managed security services. More than 1,000 business customers from industries such as finance, health care and security trust our services. We are the first telecommunications service provider in Switzerland to receive ISO-27001 security certification.
##  Large-scale enterprises
​Entdecke Sie unser Portfolio an Managed Security Services für Grosskunden.​
See offers
##  SME
Our secure solutions help you protect your SME’s IT infrastructure.
See offers
##  Testimonials
These customers trust security solutions from Swisscom.​
Read the testimonials
## Security solutions for private customers
####  Virus protection
__ Find out more
####  Callfilter
__ Find out more
####  Internet Guard
__ Find out more
Swisscom offers private customers greater cyber security at home and on the move – including antivirus programs, insurance, call filters and much more.
See offers
####  Digital identity protection
__ Find out more
####  Easy Cyber  Insurance
__ Find out more
## “Security comes first at Swisscom because it inspires trust.”
CEO Christoph Aeschlimann
## Ready for more security
At Swisscom, more than 200 security experts are committed to ensuring information security, data protection and secure network operations on a daily basis.
##  Data protection
Swisscom does everything in its power to transport and store your data securely on the network and in its data centres. Find out how Swisscom processes your data and how you can keep control of it.
More about data protection
##  Bug Bounty
Swisscom is the first company in Switzerland to support the reporting and rapid elimination of security loopholes (bugs) in our products and services with the Bug Bounty programme.
More about Bug Bounty
##  CSIRT
The IT security specialists on the Computer Security Incident Response Team (CSIRT) handle defence and threat removal tasks that require a more in-depth analysis. These also include forensic (criminology) tasks and active monitoring after security incidents.
Visit CSIRT
##  Physical security
Our security experts protect people, information and property from physical threats.
To the physical security specialist area
##  Platform for internet security
Swisscom is helping the Swiss Internet Security Alliance spread the word about online risks and increase awareness of potential threats among the general population.
Go to iBarry.ch
##  Cyber Security Jobs bei Swisscom
Do you feel at home in the IT security sector, are you tech-savvy and are looking for a new challenge? Then you’ve come to the right place! Get to know our various areas of cyber security.
Apply now
## Articles about security
Read the latest security news here.
CISO Strategy 2025
##  Cybersecurity Strategy 2025 for CISOs
What issues will CISOs have to deal with in 2025?
Go to the report
Strengthening companies cyber defences

text: Do you feel at home in the IT security sector, are you tech-savvy and are looking for a new challenge? Then you’ve come to the right place! Get to know our various areas of cyber security.
Apply now
## Articles about security
Read the latest security news here.
CISO Strategy 2025
##  Cybersecurity Strategy 2025 for CISOs
What issues will CISOs have to deal with in 2025?
Go to the report
Strengthening companies cyber defences
##  What is cyber resilience?
But what does cyber resilience mean and how can companies become cyber resilient?
Go to the report
Behaviour-based intrusion detection
##  Take your IT security to the next level with Extended Detection and Response (XDR)
Extended Detection and Response (XDR) helps companies to detect cyberattacks at an early stage and respond appropriately.
Go to the report
### Downloads & Links
DevSecOps – more dynamic, faster, better and most of all more secure
Principles of smart data
Cyber Security Threat Radar 2022/2023
ISO 27001 Information Security
Business Continuity Management

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* # Infrastructure
Basis for the provision of telecommunications services
* * *
With our infrastructure offerings, you are optimally equipped for your business. You have several options to choose from. Be it space in one of our headquarters, in our cable ducts or on our mobile phone masts. We are happy to provide you with space, facilities and equipment at our locations so that you can install and operate your own systems there. Throughout Switzerland, individually and with high availability. We have a suitable solution ready for you.
* * *
* * *
**Colocation and infrastructure**
Varied offering in terms of space and energy right through to cabling.
> to Colocation and building infrastructure
**Colocation and infrastructure**
Varied offering in terms of space and energy right through to cabling.
> to Colocation and building infrastructure
**Cable ducts TCA**
Our FMG cabling duct solution provides you with the option of co-using our cabling duct.
> to Cable ducts TCA
**Cable ducts TCA**
Our FMG cabling duct solution provides you with the option of co-using our cabling duct.
> to Cable ducts TCA
**Colocation OTS**
Colocation OTS allows you to use Swisscom locations and install and operate your systems.
> to Colocation OTS
**Colocation OTS**
Colocation OTS allows you to use Swisscom locations and install and operate your systems.
> to Colocation OTS
**Wireless Site Sharing**
Wireless Site Sharing allows you to use Swisscom mobile sites and install your systems there.
> to Wireless Site Sharing
**Wireless Site Sharing**
Wireless Site Sharing allows you to use Swisscom mobile sites and install your systems there.
> to Wireless Site Sharing
**Colocation OTS on Partial Section**
Colocation OTS on Partial Section allows you to use Swisscom locations and install and operate your systems there.
> to Colocation OTS on Partial Section
**Colocation OTS on Partial Section**
Colocation OTS on Partial Section allows you to use Swisscom locations and install and operate your systems there.
> to Colocation OTS on Partial Section

text: ## UCC telephony and UCC solutions
#  Improve efficiency with unified communication and collaboration
Choose a managed UCC telephony and UCC solutions from Swisscom which is tailored to your precise needs and industry. Eliminating the complex integration of third-party solutions will also free up your IT department. Complexity is thus reduced and collaboration made easier for employees and external partner companies.
###  Unified Communication and Collaboration from Swisscom
With Swisscom’s Managed UCC, take advantage of an integrated solution for internal and external business telephony, communication and collaboration. Communicate efficiently, regardless of location or device, and benefit from simple, flexible and more secure cross-company collaboration.
Let Swisscom's team of experts take care of the planning, implementation, user training, maintenance and operation of the solution. This reduces your infrastructure costs, while monthly fixed costs per user and term allow you to plan predictably. You can be sure that your hardware and software are up to date and that you are secure online at all times.
####  What’s in it for you:
* A managed integrated Unified Communication and Collaboration solution from a single source
* Applications tailored to meet specific sector requirements
* Additional needs-based services such as consulting and support
###  Your benefits
* Efficiency improvements: collaboration, secure communication and data exchange
* Predictable planning: no investment cycles, predictable monthly costs
* Data security: the latest system updates and data stored in Switzerland
###  When is it the right solution?
Are you looking for an agile communications solution for your internal and external communications and channels? Does your company have several sites and/or would you like to outsource the operation of your UCC solution or gradually migrate it to the cloud?
Reduce your operating costs and choose Swisscom, a trusted partner for the integration of Unified Communication and Collaboration solutions (UCC) supported by the technical expertise of our partners, such as Cisco, Microsoft, Mitel and Unify.
Awards
###  Why Swisscom?
* Flexible: choose whether to run your UCC solution in the Swisscom Cloud, the public cloud, on premise or as a hybrid solution.
* Cost effective: customised sector solutions and efficient management with no investment costs.
* Tailored: our UCC solutions adapt to your needs and business processes.
###  Your path to Managed UCC
##  Request an individual quotation
We would be delighted to demonstrate the possibilities of Unified Communication and Collaboration for your company and your needs..
Request quotation
####  Download
* Factsheet Managed UCC von Swisscom
###  UCC solutions to meet your needs
#### Cisco
For the straightforward integration of partner applications
With the Cisco Managed UCC service (MUCC Cisco), take advantage of a modern integrated communication and collaboration solution offering a superb hybrid meeting experience where participants can join from the office, from home or on the move. We take care of integrating third-party solutions and of operations in Swisscom’s highly secure data centres, on your premises or in combination with cloud solutions.
* Find out more (PDF)(opens in new tab)
#### Microsoft
For companies with strict regulatory requirements

text: * Find out more (PDF)(opens in new tab)
#### Microsoft
For companies with strict regulatory requirements
Use the latest communication and collaboration solutions from Microsoft at national and international locations – modular, location-independent and secure. Management, security and availability remain the responsibility of Swisscom. Microsoft UCC is based on Microsoft Skype for Business servers, Exchange servers and SharePoint servers and meets the highest regulatory standards required, thanks to the Swisscom Cloud.
* Find out more (PDF)(opens in new tab)
#### Mitel
Managed solutions for small to medium business sites
Mitel’s UCC solution is particularly suitable if your company has several small to medium-sized locations and branches. Mitel provides an affordable, customised solution that optimally supports your employees’ mobility inside and outside the company.
#### Unify
For high voice functionality and availability requirements
Are high-quality voice and video calls particularly important to you, even when connection quality is unstable? With MCC Unify, you can have confidence in a secure, highly available communication and collaboration solution, with the managed service sourced direct from Swisscom’s data centres. Unify is particularly suitable for the emergency services and the health sector due to their specific requirements relating to 3rd-party applications.
* Find out more (PDF)(opens in new tab)
###  The full-service package for several locations
With Managed Business Communication, Swisscom provides your entire communications solution at a fixed monthly price, yet you retain complete control. Major corporations with small and medium-sized locations rely on Swisscom for installation, operation and maintenance – and thanks to its flexibility, the solution grows alongside your needs.
Factsheet
#  Managed Business Communication
The factsheet provides a service description, a full summary of the details and all the facts and figures.
Go to factsheet (PDF)
###  Cloud Transformation
Maximum availability, scalability and simplicity are crucially important for telephony in the healthcare sector.
To meet these requirements, we developed an integrated architecture for business-critical communication based on the best-of-breed approach. We have combined the best basic telephony, clinical communication, medical alert and patient monitoring solutions, etc. in a single solution.
Success stories from the healthcare se
* Graubünden Cantonal Hospital: Multi-media terminals
The needs of industrial companies are as varied as their areas of business: DECT solutions, voice recording, contact centres, dead man’s switches, machine and production monitoring to name but a few. Swisscom provides comprehensive UCC solutions for the manufacturing and industrial sectors.
Success stories from the industry & co
* Selecta AG: Integration of UCC solution in integrated ICT system
* Rolf Schubiger Küchen AG: integrated ICT solution with Managed UCC
* Angst + Pfister AG: new communications solution for 700 ICT workspaces
Healthcare Industry Finance & InsuranceThe banking and insurance sectors have particularly rigorous requirements and specific needs in respect of governance. This may affect data storage in Switzerland, FINMA’s regulatory requirements or functions such as contact centre solutions and voice recordings, and includes strict guidelines relating to the sharing and display of data in online meetings.

text: * Rolf Schubiger Küchen AG: integrated ICT solution with Managed UCC
* Angst + Pfister AG: new communications solution for 700 ICT workspaces
Healthcare Industry Finance & InsuranceThe banking and insurance sectors have particularly rigorous requirements and specific needs in respect of governance. This may affect data storage in Switzerland, FINMA’s regulatory requirements or functions such as contact centre solutions and voice recordings, and includes strict guidelines relating to the sharing and display of data in online meetings.
Benefit from scalable solutions from a single source that are characterised by their functionality, autonomy, availability and modularity. Enjoy optimally compatible WAN, Internet, extranet and IP-telephony services.
Success stories
* ASGA Pension Fund: Replacement of existing communications solution
###  Our UCC partners
###  Further Communication & Collaboration solutions
####  Cisco Webex platform and telephony
Discover Cisco Webex’s Collaboration and Communications solutions and find out how your company can benefit.
* Find out more
####  Enterprise Workspace –  IT-Management
Central management of all workplaces through one single portal. Keep an overview and promote individuality in the workplace.
* Find out more
####  Future Work Consulting
Work with the latest cloud-based workspaces – we provide the comprehensive advice and support you require on your journey.
* Find out more
####  Enterprise SIP for integrated UCC solutions
Connect your communications systems to the public telephone network for smooth communication with partner companies and customers.
* Find out more
__ «The Cisco Managed UCC solution from Swisscom gives us the required agility for the expansion of our shops in Switzerland.»
Antonio Solazzo, IT Manager, FNAC Switzerland
__ «Greater efficiency, facilitated communication, less work in operational IT: the Managed Cisco Solution from Swisscom really gets us closer to where we want to be.»
Beat Zuberbühler, Head of Management Support, ASGA Pension Fund
* Find out more
__ «Our customers benefit from shorter waiting times and intuitive navigation.»
Helen Hugi, Project Leader Digitalisation, Selecta AG
* Find out more
__ «Swisscom gives us all the ICT solutions we need.»
Markus Kappeler, Leiter IT & TelCom, Rolf Schubiger Küchen AG
* Find out more
__ «Our internal communications now function much better.»
Bruno Gyr, CIO, Angst + Pfister Group
* Find out more
1.   2.   3.   4.   5.
__ Previous __Next
####  Sustainability
The fully managed solution for business telephony, communication and collaboration saves resources and protects the environment.
Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: ## Security-Assessment for SME
#  Security-Assessment: the security check for your IT infrastructure
Do you know how well your SME is protected against hacker attacks? Let our security experts identify vulnerabilities in your IT system with a no-obligation assessment. The security check of your IT infrastructure and organisational processes provides a valuable starting point for improving your IT security.
###  Security analysis to facilitate targeted use of resources
SME IT security budgets are limited. An important first step, therefore, is to identify and evaluate risks so the scarce resources can be targeted to the biggest threats. Technical and organisational measures can also reduce the risk. Smaller risks can be accepted or delegated, depending on the likelihood of occurrence and the likely extent of damage.
Our Security-Assessment supports you in identifying the optimisation potential of your IT security as well as defining and prioritising pertinent measures. Take this opportunity to improve the IT security of your SME – before anything happens.
####  The benefits for you
* Highlights vulnerabilities in your IT infrastructure (vulnerability scan)
* Evaluates existing technical and organisational protective measures
* Assessment report with recommendations on improving IT security
###  Your benefits
* Specific plan for identifying and prioritising measures
* Decision-making basis for planning security budgets
* Competent, product-independent advice from Swisscom Security experts
###  When is it the right solution?
Would you like to understand the current state of your IT security so you can protect your operations? Do you need evidence to show management the IT security action required? Is the increasing number of cyber attacks giving you cause for concern about the current state of IT security in your company?
Use the findings from the Security-Assessment as a basis for further steps, such as developing or revising an IT security concept. The assessment report also provides guidance for investment planning decisions, such as prioritising measures and creating a security roadmap.
###  Why Swisscom?
* 360 view: receive a comprehensive overview of your current situation.
* Individual: receive recommendations for action designed around you.
* Competent: benefit from our security experts’ many years of expertise.
###  Product overview
Basic package
#  Security-Assessment
* Your IT infrastructure examined for vulnerabilities and incorrect configurations (vulnerability scan)
* Organisational and technical security measures evaluated on the basis of structured interviews
* Final report including action item list
* IT Infrastructure inventory report
* Final meeting at your site or online
**Price from:**
4200.–
Additional option
#  Management presentation
* A customised presentation of the assessment report for your management
* In-person discussion with security experts at your premises
**Price:**
750.–
###  Get started with the Security-Assessment
####  The first step
Examining your IT infrastructure for vulnerabilities – an important first step to minimise cyber risks. Contact us for free, no-obligation advice.
Arrange a consultation
#####  Download
* Security-Assessment factsheet
###  The Security-Assessment in detail
#### Vulnerability Scan

text: **Price from:**
4200.–
Additional option
#  Management presentation
* A customised presentation of the assessment report for your management
* In-person discussion with security experts at your premises
**Price:**
750.–
###  Get started with the Security-Assessment
####  The first step
Examining your IT infrastructure for vulnerabilities – an important first step to minimise cyber risks. Contact us for free, no-obligation advice.
Arrange a consultation
#####  Download
* Security-Assessment factsheet
###  The Security-Assessment in detail
#### Vulnerability Scan
The object of this technical analysis is to identify vulnerabilities in the hardware and software you use. Your IT infrastructure, including servers, network components, devices and software, is scanned for vulnerabilities and erroneous configurations for 10 days. The firewall, network and network zones are analysed and the latest versions of software and firmware checked, amongst other things. The results are incorporated into a comprehensive inventory report on the IT infrastructure.
#### Qualitative interview
The aim of the interview is to identify organisational and technical measures. It includes the following topics:
##### IT organisation
* How are responsibilities for the operation, maintenance and protection of IT managed?
* What guidelines have been defined?
##### IT security measures
* What technical measures are in place to protect the network and ICT infrastructure?
* How is the IT infrastructure protected from unauthorised physical access and natural hazards?
##### Access protection
* What policies and guidelines are in place to prevent unauthorised access to your systems?
##### Data backup and business continuity
* How is data backed up and how do you comply with legal retention obligations?
* Can business activities be maintained in the event of an IT outage?
##### Data protection
* Does your IT infrastructure comply with data protection and other regulatory requirements?
##### Raising awareness among employees
* How are employees trained on security and data protection requirements?
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

text: Please enable JavaScript for better browser functionality
# “We have each other’s backs.”
On the path to professional sport. After completing our apprenticeships, we looked for a solution that would enable us to combine six to seven training sessions per week with a job. Swisscom made it possible for us to share a role.
Noël Wüthrich and Steven Momo, Sales Operation Manager B2B
20 July 2023
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Ittigen
* 
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%{gcr.lead}
Noël has set his sights on signing a professional contract with a club in the Swiss ice-hockey league and establishing himself in the national A team. Steven is training for his first start at an international athletics competition. We both did business administration apprenticeships in sport at Swisscom and got to know each other at vocational college. After four years together, we know what makes each other tick and were therefore open to a job share. Such close collaboration would not work for everyone.
We are in charge of contract and bill management for business customers and can organise our work flexibly, which is crucial with our training workload. For us, job sharing is a privilege. It pays to break new ground.
## Noël Wüthrich and Steven Momo
## Sales Operation Manager B2B
Noël Wüthrich:
__LinkedIn Profil
* * *
Steven Momo:
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli

text: “Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: Posted on 13\. October 2019Text: Jeffrey Gantner
How do Swiss start-ups assert themselves in the technology heartland of Silicon Valley? Advice from three people who know: an investor, a senior manager in a tech group and a marketing director in a Swiss start-up.
Close element
##  Swisscom StartUp Challenge 2019 – Off to Silicon Valley!
CREAL3D, People-Analytics AG, PXL Vision, Gmelius and DeepCode are the winner of the Swisscom StartUp Challenge 2019. From 20 to 26 October, they have benefited from the personal experiences of top entrepreneurs, venture capitalists and tech companies in Silicon Valley.
Learn more
Philipp Stauffer is a Swiss investor, Karin Schwab manages the legal department at eBay and Corey McCarthy is vice president of the Swiss start-up Beekeeper. And they have some things in common: they all work in Silicon Valley, they are professionally successful and they really know their way around when it comes to how things are done there. Here are their tips with regard to three key questions that Swiss start-ups need to ask themselves if they want to gain a foothold in the American market.
## **Part 1: What differences do I need to consider between Swiss culture and that of Silicon Valley?**
When we think of America, we can all come up with clichés – both positive and negative. As a start-up, how can you benefit from the Silicon Valley mindset and how can you avoid putting your foot in it? Here are the insider tips.
**Corey McCarthy** : ‘ Be mindful of that nine-hour-gap. It can create a big business challenge.’
**Karin Schwab** : ‘People here have a more direct way of communicating than we are used to in Switzerland.’
**Philipp Stauffer** : ‘If you didn’t fail at least once, you actually will not raise money. People want to see failures that you’ve done but you’ve learned out of them.’
In the video you can find the complete tips from the experts – Part 1
## **Part 2: What’s the quickest way for me to gain access to the people in Silicon Valley who are important for my business?**
One of the reasons Silicon Valley is so successful is the sheer density of companies, investors and start-ups. All major companies are represented there in some form or other. But how do I reach the right people?
**Corey McCarthy** : ‘Coming from Switzerland to the US I really highly would recommend getting involved with a launchpad like Swissnex.’
**Karin Schwab** : ‘Make sure that if you have a pitch and you don’t get anywhere and you feel that that person is just not interested in what you have to offer, move on.’
**Philipp Stauffer:** ‘Don’t just stick to your product, talk about what you really want to change and why you think that will happen.’
In the video you can find the complete tips from the experts – Part 2
## **Part 3: What are the rookie mistakes I should avoid at all costs?**

text: **Philipp Stauffer:** ‘Don’t just stick to your product, talk about what you really want to change and why you think that will happen.’
In the video you can find the complete tips from the experts – Part 2
## **Part 3: What are the rookie mistakes I should avoid at all costs?**
People make mistakes and that’s the way it should be! In Silicon Valley, failure is still considered good form – at least a couple of times. But that doesn’t mean you have to repeat every beginner’s mistake for the umpteenth time. What start-ups should watch out for on their first visit.
**Corey McCarthy** : ‘I would advise partnering with someone with a lot of experience of the US market to help guide you through that process.’
**Karin Schwab** : ‘Don’t expect invitations to somebody’s house or something that goes beyond the business meeting even if people are very friendly.’
**Philipp Stauffer** : ‘Don’t think, you come here, this is a place here and then you leave the place. You can be part of Silicon Valley even if you are nine thousand miles away. ’
In the video you can find the complete tips from the experts – Part 3
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## Swisscom StartUp Challenge 2019: the winners
This year’s Startup Challenge Final was held in the Braingym in Bern, on the 22nd of August. The top ten Tech-Startups that were selected amongst the 280 competitors were pitching…
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## ‘Swiss fintech start-ups are world class’
Johs. Höhener has been publishing the Swisscom Fintech Start-up Map for the past six years. He is an expert on trends and developments in the…
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## ‘Swiss high-tech start-ups reach for the stars’
Nanja Strecker takes high-tech Swiss start-ups into the stratosphere with ESA’s Business Incubation Centre and is a member of the jury for the Swisscom StartUp…
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text: # Samsung Galaxy mobile phones and smartphones
#### Compare and buy Samsung phones
You can compare and purchase Samsung phones online or in the Swisscom Shop. Your benefits: when you order online, you enjoy free delivery and the 49.– activation fee is waived. You can also pay for your Samsung smartphone in instalments or take advantage of promotions when you purchase the device with a new subscription or extend your existing contract.
#### Matching accessories for your Samsung
Find matching mobile phone cases, screen protectors and headphones for your Samsung device.
#### Samsung offer more than just smartphones
In addition to mobile phones, Swisscom naturally also offers Samsung tablets. Or are you already familiar with Samsung smartwatches? They enable you to stay in touch at all times even when you do not have your mobile with you.
#### Compare and buy Samsung phones
You can compare and purchase Samsung phones online or in the Swisscom Shop. Your benefits: when you order online, you enjoy free delivery and the 59.90 activation fee is waived. You can also pay for your Samsung smartphone in instalments or take advantage of promotions when you purchase the device with a new subscription or extend your existing contract.
#### Matching accessories for your Samsung
Find matching mobile phone cases, screen protectors and headphones for your Samsung device.
#### Samsung offer more than just smartphones
In addition to mobile phones, Swisscom naturally also offers Samsung tablets. Or are you already familiar with Samsung smartwatches? They enable you to stay in touch at all times even when you do not have your mobile with you.

text: * Protect with **F-Secure** your devices from viruses, hackers and malware with our award-winning **Internet Security** antivirus programme.
* With **Internet Security** , you can protect your digital identity from cybercriminals and, at the same time, securely store and manage your passwords in the app.
#### Internet Security
* Our total device protection lets you surf more securely: the award-winning security and antivirus program protects your devices from viruses, hackers and spyware.
* Protect yourself and your family from fraud.
#### Identity Security
* Identity Security protects you from data theft and safeguards your digital identity from cybercrime.
* The product monitors personal e-mail addresses in the network around the clock. If there is any misuse, all other linked data such as user names, passwords or credit card numbers are displayed and can therefore be quickly changed or blocked.
* Up to 10 e-mail addresses can be stored.
* You are alerted immediately if your stored data is affected by a data theft. In this case, you will automatically receive a request to change the password or block the credit card.
* With the help of the password manager, all passwords can be stored in a secure location. You only need to remember one master password.

text: Please enable JavaScript for better browser functionality
## Web Application Security
# Web Application Security to prevent unauthorised access
__Contact us
Go to offer
Go to offer
Take advantage of our Web Application Security solution and ensure adequate protection for your banking IT infrastructure if you open up your Web environment to third-party ecosystems and cross-system digitisation projects. A central Web Application Firewall (WAF) and stable Identity and Access Management (IAM) effectively secure the Web applications and mobile solutions in your ecosystem against attacks and unwanted access.
### Secure and user friendly
Our Web Application Security solution is based on Ergon Informatik’s Airlock product, which protects applications, API interfaces and data from identity theft and other attacks from the Internet. While WAF and IAM authenticate and authorise every access, an API gateway is available for the secure connection of peripheral systems. It goes without saying that two-factor authentication (2FA) based on FIDO2 specifications is integrated in the IAM.
Identity federation is used if reconciliation is required across system boundaries to enable the anonymisation of individual information. This also enables a secure reconciliation of identity and authentication information between different organisations’ IT infrastructures.
In addition to meeting the most demanding compliance requirements, the solution is highly scalable, permitting short time-to-market cycles. The simple, intuitive processes also add value for your users. The high usability of our central security infrastructure ensures positive customer experiences, inspires trust and creates positive associations with your brand, bringing you closer to your customers.
* * *
* * *
#### Your benefits
Requirements-based performance models (SaaS, dedicated servers)
Data storage and operation exclusively in Switzerland (ISO 27001)
Many years of expertise with a broad range of services and scalability
#### When is it the right solution?
Are you looking for a centrally controllable, highly available and secure solution to protect your ecosystem, including Web applications and mobile solutions?
Web Application Security from Swisscom gives you a cost-efficient, standardised solution that can be individually adapted to your requirements. Different models are available for operation.
What’s in it for you:
* State-of-the-art solution for Web application security
* WAF, customer IAM, API interfaces and 2FA
* Operation in the cloud, on VM or in container environment
* * *
Swiss mobile telecommunications partnership
#### Why Swisscom?
* Market leader: Switzerland’s largest competence centre for Airlock
* Field-tested: many years of expertise in industries with the highest security requirements
* Needs-based: comprehensive, flexible services with varying scope
#### Get started with Web Application Security
The first step
Let us introduce you to the world of Web Application Security and support and guide you with our expertise.
__Request quotation
#### Downloads
Factsheet Application Security Gate
* "Swisscom is an extremely experienced Airlock partner"
Roman Hugelshofer, Ergon Informatik AG
Managing Director Application Security
* Find out more
#### Web Application Security
#### Cloud solution
Firewall, WAF and IAM
* WAF and IAM solution in addition to network firewall
* Modular design with encapsulated functions and add-ons, such as single sign-on (SSO) and two-factor authentication (2FA)

text: __Request quotation
#### Downloads
Factsheet Application Security Gate
* "Swisscom is an extremely experienced Airlock partner"
Roman Hugelshofer, Ergon Informatik AG
Managing Director Application Security
* Find out more
#### Web Application Security
#### Cloud solution
Firewall, WAF and IAM
* WAF and IAM solution in addition to network firewall
* Modular design with encapsulated functions and add-ons, such as single sign-on (SSO) and two-factor authentication (2FA)
* ISO 27001-certified, Switzerland-based data centres with data storage also in Switzerland
* Maximum operational stability and automation from container technologies
#### Dedicated environment
Highly secure and powerful
* Extensive customisation options thanks to the WAF and IAM solution’s precise alignment to customer needs
* Operation of Ergon Airlock and Nevis on classic virtual machines or using container technology
* ISO 27001-certified, Switzerland-based data centres with data storage also in Switzerland
* Operation of state-of-the-art WAF and IAM solutions from leading Swiss manufacturers
#### Security consulting
Comprehensive security consulting
* Personal security officer as contact person
* Measurement of maturity and derivation of appropriate measures
* Periodic or situational support for secure Web applications
* Joint design of your Web architecture
* Collaboration on projects
* Wide range of services and end-to-end support if required
#### Multi-factor authentication
Maximum authentication security
* More secure than single login procedures (user name and password)
* Mitigates or prevents the most common Internet threat scenarios
* Multi-factor authentication can help to protect against phishing attacks
#### Additional information
Connectivity and open banking
Intelligent core banking systems are open to external innovations and increasingly rely on digital ecosystems.
* Go to Article
Article
Advanced Persistent Threats (APT)
Fraud prevention in banking
#### Our platinum partnership
Ergon Informatik AG
Intelligent core banking systems are open to innovations from the outside and increasingly rely on digital ecosystems.
* Go to Ergon website
Secure corporate payment transactions
Drawing on many years of industry experience and in-depth expertise, we are an Airlock Platinum integration partner.
* Go to Airlock website
#### Swisscom partners
Our Web Application Security team of experts will be happy to answer your questions. Contact us.
__Contact us

text: Sponsoring
# Communi­cations solutions for Switzerland
Swisscom makes unique and inspiring cultural, sport and business experiences possible, whether it’s a small or large event, a long-standing partnership or a one-off occasion. Always ready to create lasting memories and move forward together.
Highlight
####  Music
__ Find out more
Highlight
####  ESAF 2022
__ Find out more
Highlight
####  Swisscom Hero League
__ Find out more
Highlight
####  Locarno Film Festival
__ Find out more
## Our commitments
Swisscom is committed to innovative, traditional and inspiring projects that are significant for Switzerland. Long-term, broadly effective and at all levels.
####  Music
_​_
####  Sustainability
_​_
####  E-Sport
_​_
####  Football
_​_
####  Economy
_​_
####  Film
_​_
## Small-scale sponsorship
Every year, Swisscom supports numerous local and regional projects throughout Switzerland with non-cash compensation or contributions worth up to CHF 5,000.
Sponsorship requests
## Partnerships
Trustworthy, committed and curious: in our sponsorship commitments, we choose partners with a long-term, future-oriented perspective who share our values. Through bespoke partnerships, we create unique, inspiring experiences for a wide audience.
All partnerships
####  Gurtenfestival
We are the main partner of the cult festival on Bern's local mountain.
Find out more
####  Energy
Since 2012, we have been the presenting partner of various Energy music events.
Find out more
####  Locarno Film Festival
We have been one of the main partners of this arthouse film festival since 1997.
Find out more
"Hats off to Swisscom for the courage they displayed with Switzerland Connected. It was an unforgettable experience
Chart sensation, Blay
"Swisscom is making a big contribution to the growth of Esports in Switzerland."
Destany, professional Esports gamer
"Thanks to Swisscom's StartUp Challenge, we made lots of important contacts"
Felix Adamczyk, Founder & CEO qiio
## Latest News
####  Sing it Your Way – Ready for your talent
Find out more
####  Hero City
Join the Swisscom Hero City and win a Samsung mobile phone or a job interview with us every month.
Find out more
####  Passion
In our documentary "Passion" we take a look behind the scenes of the CS Super League.
Find out more
## Any questions?
Send us an e-mail. For sponsorship requests, please use the form provided. Thank you.
Send e-mail
Sponsorship requests

text: Posted on 8\. October 2020Text: Martina Longo | Media: Petra Balmer
Data is the new digital gold. But what exactly can you do with it? What does the Internet of Things (IoT) have to do with data? Find out how IoT-enabled data is being used in a variety of industries.
Virtual assistant, intelligent coffee machines, networked industrial systems – the list of smart systems from the world of the Internet of Things (IoT) is long. More impressive, however, are the advantages: higher efficiency, increased production, innovation model potential, lower costs and improved sales. Such results, one would assume, are the fruit of a very complicated and time-consuming process – but this does not have to be the case.
With the IoT Data as a Service approach, the complexity of IoT projects is significantly reduced and easier than you think! In this interactive infographic we illustrate how the new technology is used in a variety of industries. Find out where the greatest potential for IoT lies for your company!
* Sales & retail
* Hotel industry
* Logistics
* Retirement
homes & hospitals
* Agriculture
* Facility
management
* Museums & cultural institutions
### Sales & retail
IoT helps sales staff in different places. In the shop cabin, for example, customers can request advice such as try on the selected blouse in a different size or colour at the push of a button. Or sensors attached to shelves measure when there is no longer enough pasta on the shelf and trigger replenishment from the warehouse. IoT also enables automatic counting of the number of people in the store and can communicate with a traffic light whether there is still space available for more customers.
### Hotel industry
Thanks to intelligent tools, the hotel staff is automatically informed when something is missing, needs cleaning or needs refilling. For example, the cleaning team knows exactly which drinks and snacks are missing from the minibar in which room or where fresh laundry is needed before the tour of the hotel. The collected data can be analysed and evaluated and provide the hotel management with valuable information for planning staff and inventory levels. Resources can be used precisely, and processes can be made more efficient.
### Logistics
Did the tomatoes survive the transport without damage? Where is the delivery truck currently located? Is the storage temperature correct? Thanks to smart IoT technology, suppliers, retailers and recipients always know the goods status from A to B. Skilled helpers locate parcels or an entire container load, measure their internal temperature and determine the state of the contents. IoT provides important information so that logistics run smoothly.
### Retirement <br />homes & hospitals

text: ### Logistics
Did the tomatoes survive the transport without damage? Where is the delivery truck currently located? Is the storage temperature correct? Thanks to smart IoT technology, suppliers, retailers and recipients always know the goods status from A to B. Skilled helpers locate parcels or an entire container load, measure their internal temperature and determine the state of the contents. IoT provides important information so that logistics run smoothly.
### Retirement <br />homes & hospitals
An emergency and nobody can be found. In such a situation, smart bracelets can save lives. Built-in sensors automatically measure body functions such as pulse, heart rate or temperature. If these values do not match the standard values, the staff are informed and, if necessary, get help. But the technology also offers advantages for employees. Equipment or material orders are automatically triggered as soon as there are only a small number left in the warehouse. IoT sensors also measure and regulate the optimal temperature and humidity of the medicine cabinets so that medication can be stored under optimal conditions.
### Agriculture
IoT is used for automated irrigation in fields and vegetables. Intelligent sensors measure the nature of the soil, register as soon as the moisture content falls below a certain level and then automatically irrigate the fields. However, IoT also offers many advantages in livestock farming. For example, thanks to the automated feeding station, cows are given the right amount of feed at the right time. IoT aids can also track the animals’ health status, with sensors continuously measuring the quality and quantity of milk and triggering a message as soon as it no longer complies with the norm.n.
### Facility <br />management
In the cleaning and maintenance of buildings, office space and real estate, IoT is often utilised. For example, in automated cleaning, intelligent cleaning robots clean floor surfaces autonomously. Thanks to IoT technology, it is also possible to see at any time where there are still vacancies or whether a meeting room is occupied. And, at the coffee corner, if there is a lack of sugar or cream in, a push of a button on one of the service buttons is enough for the responsible employees to be notified of the necessary refill.
### Museums & cultural institutions
Sensors in the carpets measure where the visitors are and for how long. This information tells you where more space may be needed or whether all guests have left the building at the end of the day. IoT is also used in museums and exhibitions to ensure that valuable paintings always have the correct ambient temperature. Sensors constantly measure the temperature and humidity of the rooms and regulate these values automatically if necessary.
Close element
## Internet of Things: When things provide data
What is the Internet of Things (IoT) exactly? How do IoT applications provide value in the everyday life of companies? Find out more through various customer stories that became a success thanks to the Internet of Things.
To the IoT Magazine
IoT
* Like 7
* 0 Comments
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text: Close element
## Internet of Things: When things provide data
What is the Internet of Things (IoT) exactly? How do IoT applications provide value in the everyday life of companies? Find out more through various customer stories that became a success thanks to the Internet of Things.
To the IoT Magazine
IoT
* Like 7
* 0 Comments
* Share
## Share article
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## Read now
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## Facility management made easy
With Siri, Alexa and Co., the Internet of Things (IoT) is finding its way into your own four walls. As well, little IoT helpers also…
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## ‘We need to dial down the fear’
The future will be better than we think, claims futurist Gerd Leonhard. Ultimately, managing digital transformation is in people’s own hands – however, everyone needs…
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text: # Video technology for security and happy citizens
The sense of well-being in a community depends very much on how secure people feel in the town in which they live. Video surveillance systems as a full service solution can enhance and guarantee security in public spaces.
## Making public spaces safe and accessible to all
Local councils have a lot of responsibilities, but ensuring the safety and well-being of residents in public spaces throughout Switzerland comes high on that list. Noise pollution, litter, dark underpasses: the use of video security solutions at critical locations in public spaces has proven both efficient and effective, both in preventing crime, through the use of automated loudspeaker announcements, for example, and in any necessary investigations. The video security solution, which is provided as a full service solution from the cloud, is vital for helping to maintain law and order in public spaces.
With our video security services, you can monitor underpasses, school grounds, sports facilities and waste disposal centres that are particularly susceptible to littering and vandalism 24/7. The intelligent video systems can interact with an alarm system, enabling targeted monitoring. You can access the camera data any time from anywhere, and directly process alarms in real time.
Take advantage of monitoring with the full service solution, which you can also obtain without any investment via the rental model. We take care of everything, including the infrastructure, on-site planning and installation, IT security and operation of the solution. You decide how long we store the data for you and in what image quality. We will of course be happy to provide expert, comprehensive advice on all of this.
## Video surveillance in public spaces
### Recycling point monitoring
Protect against illegal waste disposal and ensure compliance with officially approved disposal times.
### Less vandalism
Video surveillance is helping to measurably reduce graffiti and littering in less populated areas.
### Traffic counting/vehicle access control
License plate recognition simplifies vehicle access authorisations and payment processes.
### Successful investigations
Image data can be used to support the police in compliance with data protection laws.
#  Video security as a full managed service
### Alarm management
Forwarding to alarm centre: mobile notifications and/or loudspeaker alarm
### Data protection compliance
We guarantee compliance with all data protection regulations.
### Cybersecurity
No sensitive data on the premises. Data transmission is encrypted.
### Authorised data access
Role-specific users and the recording of every access in a log file.
### A full service solution
In the service model, cameras and software are always up to date.
« The arguments in favour of Swisscom Broadcast convinced me. We rent the system – 24h support and camera updates are guaranteed with this solution. Swisscom Broadcast becomes active when a camera fails. This is a significant difference compared to our previous solution.»
René Geiger, Technical Property Management, Municipality of Volketswil
## Why Swisscom Broadcast
### Data storage in Switzerland

text: ### A full service solution
In the service model, cameras and software are always up to date.
« The arguments in favour of Swisscom Broadcast convinced me. We rent the system – 24h support and camera updates are guaranteed with this solution. Swisscom Broadcast becomes active when a camera fails. This is a significant difference compared to our previous solution.»
René Geiger, Technical Property Management, Municipality of Volketswil
## Why Swisscom Broadcast
### Data storage in Switzerland
Your video data is secure in our data centres. Swisscom operates 7 high-availability, high-security data centres. Your data is stored georedundantly and exclusively in Switzerland.
### Security contracting
We have many years of experience in video surveillance, access and intrusion control and with fire and evacuation solutions.
### 24/7 security
All of our employees are DDPS checked, including the network experts who monitor the services around the clock. With a Switzerland-wide organisation, we are able to intervene swiftly on site.
## Your contact person
Rolf Riedo
Account Manager
Tel. +41 58 223 46 70
(opens in new tab)
Contact us

text: ### Haben Sie Fragen?
Rufen Sie uns an unter 0800 80 30 80 (Mo–Fr 8.00 bis 19.30 Uhr)
### Haben Sie Fragen?
Rufen Sie uns an unter 0800 800 885 (Mo–Fr 8.00 bis 19.30 Uhr)
Inkl. 12 Mt. Netflix geschenkt
Inkl. 12 Mt.
Netflix geschenkt
Internet und blue TV
#####  6 Monate nur 69.80/Mt.
Danach ab 104.80/Mt.
Inkl. 12 Mt. Netflix geschenkt
Inkl. 12 Mt.
Netflix geschenkt
Internet und blue TV
#####  6 Monate nur 59.80/Mt.
Danach ab 94.80/Mt.
####  Your many advantages with the network of the future
Go to offer
Internet with blue TV
####  6 months from 59.90/mth.
Go to offer
blue Internet and blue TV
####  6 months from 59.90/mth.
Go to offer
## The fastest route to Swisscom optical fibre
Switch to blue Internet now and get ready for future Swisscom optical fibre access. Thanks to the early order deal, you’ll receive the fastest speed available at your home at this time. As soon as fiber is ready for you, we will connect you to the new network. You can achieve internet speeds of up to 10 Gbit/s with fiber optics.
## Our top offers
####  For example, blue Internet M with blue TV XL
* Up to 1 Gbit/s max. upload/download
* Free WLAN router worth 199.–
* 330+ channels including UHD premium channels
* 2000h of recording and 7-day Replay with fast forwarding
* blue Premium: unlimited entertainment with series, documentaries, sports and more
* Free TV-Box worth 99.–
_​_ 59.90/mth.
For 6 months, thereafter 129.80/mth.
Go to offer
Other subscriptions
## Our bestsellers 6 months at the top price
####  blue Internet package with blue TV
* Up to 10 Gbit/s max. up/download
* Free WLAN router worth 199.–
* 7-day Replay and up to 2000 h recording
* Up to 330+ channels
* Free TV-Box worth 99.–
_​_ 59.90/mth.
For 6 months, thereafter from 79.80/mth.
_​_ All Swisscom subscriptions are climate neutral
_​_ Our promise: stable prices until 2025*
blue Premium: unlimited entertainment (Language: German)
Exclusive series variety, large documentary programme and best family entertainment on over 40 TV channels & on demand.
* Over 40 premium TV channels, including 8 Sky channels and thousands of series content on demand
* Top series (incl. HBO), high-quality documentaries, family programmes, music and sports channels - Including Sky Show Entertainment worth 14.90
* Extensive documentary programme with the best documentary channels and most exciting content
* Everything in the best video and sound quality and without commercial breaks
_​_ Included with blue TV XL
Worth knowing
blue Premium DE channel content
blue Premium: unlimited entertainment (Language: German)
Exclusive series variety, large documentary programme and best family entertainment on over 40 TV channels & on demand.
* Over 40 premium TV channels, including 8 Sky channels and thousands of series content on demand

text: * Everything in the best video and sound quality and without commercial breaks
_​_ Included with blue TV XL
Worth knowing
blue Premium DE channel content
blue Premium: unlimited entertainment (Language: German)
Exclusive series variety, large documentary programme and best family entertainment on over 40 TV channels & on demand.
* Over 40 premium TV channels, including 8 Sky channels and thousands of series content on demand
* Top series (incl. HBO), high-quality documentaries, family programmes, music and sports channels - Including Sky Show Entertainment worth 14.90
* Extensive documentary programme with the best documentary channels and most exciting content
* Everything in the best video and sound quality and without commercial breaks
_​_ Included with blue TV XL
Worth knowing
blue Premium DE channel content
### _​_ Would you like a personal consultation?
Call the free number now and benefit from the offer. (Mon-Fri 8.00 a.m. to 7.30 p.m.)
### _​_ Wünschen Sie eine persönliche Beratung?
Jetzt Gratisnummer anrufen und vom Angebot profitieren. (Mo–Fr 8.00 bis 19.30 Uhr)
### _​_ Wünschen Sie eine persönliche Beratung?
Jetzt Gratisnummer anrufen und vom Angebot profitieren. (Mo–Fr 8.00 bis 19.30 Uhr)
6 months Paramount+ as a gift
__ Online only free activation worth 99.90
__ Our promise: stable prices until 2025**
__ All Swisscom subscriptions are climate neutral
# Our offer for you
Get 6 months of blue internet and TV from 59.90/month and receive a **** credit of 72.– for **6 months of Paramount+ until November 14, 2023**.
__ | 6 months of **Paramount+** worth up to 72.– | offered
---|---|---
__ | **WLAN router** worth 199.– | offered
__ | **TV-Box** worth 99.– | offered
__ | Online only: **activation** worth 99.90 | offered
__ | 24 months blue Internet M
details | 79.90/m.
__ | 24 months blue TV M
details | 24.90/m.
Anderes Abo wählen und profitieren
Choose other subscriptions
### _​_ Would you like a personal consultation?
Call the free number now and benefit from the offer. (Mon-Fri 8.00 a.m. to 7.30 p.m.)
Not sure which subscription suits best?
Ask our order helpline. Call free of charge: 0800 555 155
**Paramount+:** Stream Hollywood blockbusters, the latest hit series and exclusive originals on Paramount+!
* Enjoy originals and exclusive series that you can’t stream anywhere else and bring Hollywood into your own home with cinema blockbusters and the biggest stars
* Top series for every taste: drama, action, crime, comedy, reality and documentaries
* The best entertainment for the whole family, even the little ones
* Language: German and English
## Combine mobile and internet and save 20.–/mth.
With blue Mobile and Internet you benefit from a 20.– discount on your mobile subscription. Up to 4 other people in the same household benefit from a 30.– discount on their subscriptions.
Discover blue Benefit
### What you need to know about the offer
#### What conditions apply to the offer?
* **Exclusive online:** free activation worth 99.90

text: * Language: German and English
## Combine mobile and internet and save 20.–/mth.
With blue Mobile and Internet you benefit from a 20.– discount on your mobile subscription. Up to 4 other people in the same household benefit from a 30.– discount on their subscriptions.
Discover blue Benefit
### What you need to know about the offer
#### What conditions apply to the offer?
* **Exclusive online:** free activation worth 99.90
* blue Internet for 59.90/mth and blue TV for 0.–/mth for 6 months.
* After the 6th month, the following monthly subscription fees apply: blue Internet S 64.90, M 79.90, L 89.90; blue TV S 14.90, M 24.90, L 34.90, XL 49.90.
* The minimum service period for blue Internet and blue TV is 24 months each.
* In the event of the early cancellation of one or both services, you will be charged the costs of the router and TV-Box supplied (Swisscom TV-Box, Apple TV-Box) as well as the remaining subscription fees.
* Cannot be combined with other promotions.
* Offer not available to customers who are only switching subscriptions to a blue Internet subscription (e.g. from Vivo).
#### What does each offer cost?
| Costs during the first 6
months | Costs from the 7th
month
---|---|---
blue Internet S | 59.90/Mth. | 64.90/Mth.
blue Internet M | 59.90/Mth. | 79.90/Mth.
blue Internet L | 59.90/Mth. | 89.90/Mth.
blue TV S | 0.–/Mth. | 14.90/Mth.
blue TV M | 0.–/Mth. | 24.90/Mth.
blue TV L | 0.–/Mth.
| 34.90/Mth.
blue TV XL | 0.–/Mth.
| 49.90/Mth.
**Exclusive online:** free activation worth 99.90
#### blue TV XL with blue Premium – worth knowing
* Each blue Premium package has its own content, i.e. blue Premium DE has different content than blue Premium FR. With the English language profile, you automatically receive blue Premium DE; in other words, German content.
* The following language profiles/blue Premium packages are available with blue TV XL:
Language profile
| blue Premium-Paket
---|---
German
| blue Premium DE
French | blue Premium FR
Italian | blue Premium IT
English | blue Premium DE
* Do you subscribe to blue TV XL with the German language package (blue Premium DE), but would also like blue Premium FR, for example? You can easily add this additional package for 19.90/month.
* You can also subscribe to the blue Premium packages with blue TV S, M or L. You will then pay an additional 19.90/month per package on top of the TV subscription price. blue Premium is included with blue TV XL.
* You can adjust your language profile at any time in My Swisscom (under TV > Options). Please note: if you change your language profile from German to French, for example, blue Premium DE will automatically switch to blue Premium FR and will therefore offer different content.
* blue Premium DE channel content
### What you need to know about the offers in general
#### What conditions apply to the offer?
**Subscription offer**

text: * You can adjust your language profile at any time in My Swisscom (under TV > Options). Please note: if you change your language profile from German to French, for example, blue Premium DE will automatically switch to blue Premium FR and will therefore offer different content.
* blue Premium DE channel content
### What you need to know about the offers in general
#### What conditions apply to the offer?
**Subscription offer**
* **Online only:** free activation worth 99.90
* blue Internet for 59.90/mth and blue TV for 0/mth for 6 months.
* After the 6th month, the following monthly subscription fees apply: blue Internet S 64.90, M 79.90, L 89.90; blue TV S 14.90, M 24.90, L 34.90, XL 49.90.
* The minimum service period for blue Internet and blue TV is 24 months each. In the event of the early cancellation of one or both services, you will be charged the costs of the router and TV-Box supplied (Swisscom TV-Box, Apple TV-Box) as well as the remaining subscription fees.
* Offer not available to customers who are only switching subscriptions to a blue Internet subscription (e.g. from Vivo).
**Paramount+ offer**
* In addition, when you sign up for a new blue Internet with blue TV (only with German language package) you will receive from October 2nd until November 14th, 2023 a credit for 6 months of Paramount+ with a total value of 72.– (6 x 12.– for the Paramount+ monthly subscription) or 60.– (6 x 10.– for the Paramount+ annual subscription).
* An email address must be provided with every order so that you can benefit from the Paramount+ credit.
* Existing Paramount+ customers can benefit as long as their existing Paramount+ account has not previously been activated via Swisscom.
**Welcome gift offer**
* **Online only:** From 02.10.-08.10.2023, customers who sign up online for a new or additional blue Internet subscription (e.g. blue Internet M for 79.90/month) or a new or additional blue Mobile subscription (e.g. blue Mobile M for 69.90/month) will be credited 100.– per new subscription.
* The promotion is not valid when purely switching subscriptions or when switching from prepaid to subscription.
* The minimum term of contract for blue Mobile, blue Internet and blue TV is 24 months, unless the customer commits to a longer minimum contract term as part of another promotional offer when taking out the subscription.
* In the event of premature cancellation of blue Internet or blue TV, the costs for the router and the purchased TV-Box – Swisscom TV-Box or Apple TV-Box – will be billed in addition to the remaining subscription fees. If the credit has not been issued or not issued in full by the time the contract ends, the remaining amount will be forfeited (no cash payment).

text: * In the event of premature cancellation of blue Internet or blue TV, the costs for the router and the purchased TV-Box – Swisscom TV-Box or Apple TV-Box – will be billed in addition to the remaining subscription fees. If the credit has not been issued or not issued in full by the time the contract ends, the remaining amount will be forfeited (no cash payment).
* If the contract is not concluded or is revoked by the customer and the customer has already received the credit in full or in part, the credited amount plus a lump sum of 200.– will be charged.
### What you need to know about the subscription offer
#### What does each offer cost?
| Costs during the first 6
months | Costs from the 7th
month
---|---|---
blue Internet S | 59.90/Mth. | 64.90/Mth.
blue Internet M | 59.90/Mth. | 79.90/Mth.
blue Internet L | 59.90/Mth. | 89.90/Mth.
blue TV S | 0.–/Mth. | 14.90/Mth.
blue TV M | 0.–/Mth. | 24.90/Mth.
blue TV L | 0.–/Mth.
| 34.90/Mth.
blue TV XL | 0.–/Mth.
| 49.90/Mth.
**Online only:** free activation worth 99.90
#### Can I change the product at any time?
Yes, the products can be adjusted at any time via the My Swisscom customer center. However, the minimum subscription period of 24 months applies to blue Internet and blue TV.
#### This is how climate-neutral subscriptions work
Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet boxes, TV boxes, WLAN boxes and smartphones).
The Swisscom network is climate-neutral: Swisscom has been operating its entire network with 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
Devices are climate-neutral: Swisscom’s own products such as Internet and TV boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
### What you need to know about the Paramount+ offer
#### Details about Paramount+
**Paramount+:** Stream Hollywood blockbusters, the latest hit series and exclusive originals on Paramount+!
* Enjoy originals and exclusive series that you can’t stream anywhere else and bring Hollywood into your own home with cinema blockbusters and the biggest stars
* Top series for every taste: drama, action, crime, comedy, reality and documentaries

text: ### What you need to know about the Paramount+ offer
#### Details about Paramount+
**Paramount+:** Stream Hollywood blockbusters, the latest hit series and exclusive originals on Paramount+!
* Enjoy originals and exclusive series that you can’t stream anywhere else and bring Hollywood into your own home with cinema blockbusters and the biggest stars
* Top series for every taste: drama, action, crime, comedy, reality and documentaries
* The best entertainment for the whole family, even the little ones
* Language: German and English
#### How ordering and activation works for new and existing Paramount+ customers
To receive the Paramount+ credit, once the contract has been concluded and the product has been successfully activated, you will receive an email from Swisscom that links to the Paramount+ option in the additional offers. Until September 19, 2024, you can click on the Activate button, which will take you to a Paramount+ page where a new Paramount+ subscription can be taken out.
This button click opens a new window in which you can either click on the Create account button or Log in button.
_After clicking Create Account (new Paramount+ customers):_
Customers are asked to create a new Paramount+ account
_After clicking Log in (existing Paramount+ customers):_
Customers will receive information that their email address is already being used for a Paramount+ subscription. Below are brief instructions on how customers can connect their account with Swisscom:
1\. Cancel your existing Paramount+ subscription with your current provider
2\. As soon as the existing Paramount+ subscription has been terminated, customers can create a new Paramount+ account via the additional package page on Swisscom.
**Note:** The Paramount+ credit will only be activated if your new Paramount+ account is activated via the additional package page on Swisscom. When you activate the new Paramount+ subscription, the credit is also activated. From your next Swisscom bill, you will be deducted 12.–/month for 6 months with a Paramount+ monthly subscription and 10.–/month for 6 months with a Paramount+ annual subscription.
#### As an existing Paramount+ customer, can I keep my existing Paramount+ login and account?
If you want to use the same email and password, you must first cancel your existing Paramount+ subscription (see step 1 in «How ordering and activation works for new and existing Paramount+ customers»).
#### Can I change my subscription?
You can switch from the Paramount+ monthly to the annual subscription at any time. An ongoing promotional credit will be credited each month for the remaining months. It is not possible to switch from an annual to a monthly subscription before the Paramount+ minimum contract period of 12 months has expired.
#### How can you benefit from the Paramount+ promotion if you are still with another Internet provider?
To change your Internet provider, you need to:
1. **Cancel your existing contract** : To do this, contact your provider and cancel the contract.
2. You will then receive a **termination confirmation** from your provider stating the end of the contract.

text: #### How can you benefit from the Paramount+ promotion if you are still with another Internet provider?
To change your Internet provider, you need to:
1. **Cancel your existing contract** : To do this, contact your provider and cancel the contract.
2. You will then receive a **termination confirmation** from your provider stating the end of the contract.
3. Once you have received this confirmation, you can **order online** a new subscription with the Paramount+ promotion from Swisscom.
4. In the order process, you must **state the end of your old contract**. If it is a weekend day, simply select the day before the weekend.
Then order the new subscription with the Paramount+ promotion and you're done.
*Important: The Paramount+ offer is automatically added to the shopping cart in the ordering step for delivery and start of the subscription.​
**Our promise: stable prices until 2025. The prices of blue subscriptions will remain the same. You can be sure that the prices of your blue subscriptions will remain stable until at least 1 January 2025. We will absorb inflation-related costs and the VAT increase.
### Do you have any questions?
Call us at 0800 80 30 80 (Mon-Fri 8.00 a.m. to 7.30 p.m.)
####  The prices of blue subscriptions will remain the same.
You can be sure that the prices of your blue subscriptions will remain stable until at least 1 January 2025.
We will absorb inflation-related costs and the VAT increase.
# What you need to know about the offer
#### What conditions apply to the offer?
* **Exclusive online:** free activation worth 99.90
* blue Internet for 59.90/mth and blue TV for 0/mth for 6 months.
* After the 6th month, the following monthly subscription fees apply: blue Internet S 64.90, M 79.90, L 89.90; blue TV S 14.90, M 24.90, L 34.90, XL 49.90.
* The minimum service period for blue Internet and blue TV is 24 months each.
* In the event of the early cancellation of one or both services, you will be charged the costs of the router and TV-Box supplied (Swisscom TV-Box, Apple TV-Box) as well as the remaining subscription fees.
* Cannot be combined with other promotions.
* Offer not available to customers who are only switching subscriptions to a blue Internet subscription (e.g. from Vivo).
#### What does each offer cost?
| Costs during the first 6 months | Costs from the 7th month
---|---|---
blue Internet S | 59.90/Mth. | 64.90/Mth.
blue Internet M | 59.90/Mth. | 79.90/Mth.
blue Internet L | 59.90/Mth. | 89.90/Mth.
blue TV S | 0.–/Mth. | 14.90/Mth.
blue TV M | 0.–/Mth. | 24.90/Mth.
blue TV L | 0.–/Mth.
| 34.90/Mth.
**Exclusive online:** free activation worth 99.90
#### I already have a Swisscom Internet subscription – can I benefit?

text: ---|---|---
blue Internet S | 59.90/Mth. | 64.90/Mth.
blue Internet M | 59.90/Mth. | 79.90/Mth.
blue Internet L | 59.90/Mth. | 89.90/Mth.
blue TV S | 0.–/Mth. | 14.90/Mth.
blue TV M | 0.–/Mth. | 24.90/Mth.
blue TV L | 0.–/Mth.
| 34.90/Mth.
**Exclusive online:** free activation worth 99.90
#### I already have a Swisscom Internet subscription – can I benefit?
* Your Internet subscription has been changed automatically – you are now enjoying even faster speeds. Find out everything you need to know about the Internet subscriptions here.
* Existing customers can only benefit from the subscription offer by taking out a new blue home subscription for another location.
#### Can I change the product at any time?
Yes, you can adjust the products in the My Swisscom Customer Centre at any time.
#### This is how climate-neutral subscriptions work.
* Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet boxes, TV boxes, WLAN boxes and smartphones).
* The Swisscom network is climate-neutral: Swisscom has been operating its entire network with 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
* Devices are climate-neutral: Swisscom’s own products such as Internet and TV boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
##  Would you prefer to take advantage of another offer?
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With new blue Internet M or L
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####  Best broadband network
Award for the best 10 Gbit/s fibre optic network in Switzerland.
####  Climate-neutral
All subscriptions purchased from Swisscom are climate-neutral – at no extra cost to you.

text: # Swisscom Streaming Studio Zurich
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Setting up and maintaining your own studio is both time consuming and costly. Our fully equipped, state-of-the-art streaming studio in Zurich gives you studio-quality production without excessive cost. Whether you’re a large enterprise or an SME, you can take your corporate communications to the next level.
## What we offer
### Multi-camera-set-up
With up to four professional cameras as well as experienced cameramen, we offer a diverse array of options and angles to present you in the perfect light.
### Professional audio technology
We guarantee the best audio quality with individual microphones for each guest speaker. We can, if required, also bring in remote interpreters for multilingual productions.
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With professional image processing on site, we combine all channels into an attractive live video stream in your individual corporate design.
## Key options at a glance
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We offer flexibility for any format, from webinars to panel discussions. Speakers can be seated or standing.
### Remote guest speakers
In addition to on-site speakers, we can also incorporate remote guest speakers from all over the world within the live stream.
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text: Annual Report 2022
9 February 2023, 07:15
# Strong 2022: high customer loyalty and successful products
* Higher revenue, EBITDA and net income (excluding non-recurring effects)
* Residential customers: core business stabilised
* High capital expenditure in infrastructure
* Business customers: growth in solutions business
* Fastweb increases customers, revenues and EBITDA
* Climate neutral products
* New Head of Strategy and Business Development
* Proposal of a stable dividend for 2022
* Positive outlook for 2023: EBITDA of 4.6 – 4.7 bn
Annual Report
Go to online report
2022 at a glance
Sustainability Report
Go to Swisscom CR report
Analyst Presentation
Analyst Presentation
Facts & Figures
Facts & Figures
Consensus
Go to press release
All reports
## Key figures
Konzern Swisscom Schweiz Fastweb
Group  Swisscom Switzerland  Fastweb
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## CEO Christoph Aeschlimann

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## CEO Christoph Aeschlimann
Swisscom delivered a strong financial result and a good market performance in 2022. In the residential customer segment in Switzerland, we were able to stabilise revenue. Our new attractive blue products as well as our service and the continued excellent network made their mark. More and more customers are remaining loyal to us. We are continuing to make extensive investments in expanding our infrastructure and technology leadership. We are also making impressive progress with our cloud and security solutions for business customers. Our subsidiary Fastweb in Italy grew in terms of customers, revenue and earnings. With the new Head of Strategy and Business Development, we want to drive new growth in Germany and abroad. The outlook for 2023 is positive: We forecast EBITDA of CHF 4.6 – 4.7 bn.
"2022 was a strong year. We want to continue to grow in 2023."
## Dear Shareholders,
2022 was a challenging year for us. Swisscom has long positioned itself to cope in a crowded-out market with fierce price pressure. This was further compounded by supply chain bottlenecks, the war in Ukraine, rising inflation and unresolved issues surrounding energy supply. Our employees successfully rose to these challenges.
To Shareholders’ letter(opens in new tab)
From left: Christoph Aeschlimann, CEO Swisscom Ltd and Michael Rechsteiner, Chairman of the Board of Directors Swisscom Ltd.
## Key dates
9 February 2023 | Publication of 2022 Annual Results and Annual Report
---|---
28 March 2023 | Shareholders’ Meeting 2023
29 March 2023 | Last trading date with entitlement to dividend
30 March 2023 | Ex-dividend date / first trading date without entitlement to dividend
31 March 2023 | Record Date SIX SIS
3 April 2023 | Dividend payment date
10 April 2023 - 4 May 2023 | Quiet Period Q1 2023 results
4 May 2023 | 1st quarter result: Interim report January to March 2023
Financial calendar
## Team & Contacts
Do you have any questions about financial matters? Get in touch with us.
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+41 58 221 12 79

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## Core Banking Radar
# "The satisfaction of banks with their core banking systems: An area of tension?"
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During the course of digitisation, many banks are concerned not only with which IT projects show potential in the area of tension between regulatory framework conditions, innovative trends and increasing operational cost pressure, but also with whether the core banking system used is up to the current demands of the business.
In cooperation with the Business Engineering Institute St. Gallen (BEI), in cooperation with the Core Banking Radar of Swisscom, has been monitoring the system support of banks since 2017, and analyses the most common systems in Switzerland at regular intervals using a comprehensive assessment model. However, since the analysis of the systems alone does not show the whole picture, this article includes findings from the survey of four selected customer banks, where three different core banking systems are in use. The results provide information on the current levels of satisfaction with system support from a bank's point of view, and show three basic strategies for the system support of tomorrow.
July 6 2020
### The challenges for banks begin with the customer
With increasing customer centricity and the paradigm shift from product-oriented services to demand-oriented services, new challenges have arisen which are leading to a growing need for action within the area of banking IT:
* Growing service diversity and decentralised service provision: Addressing end customers based on needs instead of a banking-specific basis leads to a broadening of the service portfolio, which goes beyond traditional banking products. Here, the integration of additional services along the customer journey is usually carried out via third-party providers.
* Eco-systems are formed - and the platform logic is increasing: Due to an increase in networking, more and more marketplaces are emerging, which bring providers and customers together. The customer journey represents the starting point here for the creation and coordination of services. Open platforms in the area of customer interaction enable the involvement of partners and lead to an opening and modularisation of the system architecture.
* Low total costs of ownership (TCO Total cost of Ownership): A short time frame, from product development to placement of the product on the market, not only represents a competitive advantage, as it also has a direct influence on operating costs. In relation to core banking systems, this requires the use of standardised solutions which, at the same time, allow individualisation where differentiation from other banks is required.
###  Use of peripheral systems
The "peripheral systems" heatmap shows the areas in which banks use peripheral systems or are looking for solutions for the future. The heatmap is based on the basic structures of the banking model.
Heatmap - peripheral systems

text: ###  Use of peripheral systems
The "peripheral systems" heatmap shows the areas in which banks use peripheral systems or are looking for solutions for the future. The heatmap is based on the basic structures of the banking model.
Heatmap - peripheral systems
Interestingly, peripheral systems are often chosen, although the services can generally also be implemented using applications from the core banking system manufacturer itself. Overall, it can be noticed that the use of peripheral systems is more pronounced at the customer interface. One remaining issue here, however, is the lack of a consistent approach by many client banks. Should customer interaction be department-specific (in relation to payments, investing or financing), or does it make more sense to serve customer needs along the contact points of the customer journey based on the specific topic?
### Satisfaction with the core banking system
The satisfaction level shows how satisfied banks are with the core banking processes offered by their system. The greatest area of dissatisfaction can be seen in the dependence and availability of resources in relation to the manufacturer. It must however be noted that individual feedback was also received with a high level of satisfaction.
Area of tension regarding satisfaction with system support
### Networking of functional support in eco-systems
Most of the customer banks surveyed do not currently offer services in eco-systems, but they did express the goal of positioning themselves as participants within the next three years. According to the current survey, the eco-systems of Living and Financial Provision are particularly interesting according to the customer banks, and preferably in relation to services along the customer journey such as "house purchase and mortgages". Further potential can also be seen in relation to an eco-system in the "retail" sector, which includes supermarkets or e-commerce shops, for example. The main argument for the banks here is the significant volume of transactions and the associated data.
A strategy for system support in the future must be formulated in view of this area of tension between new open business models, such as the one being promoted by the regulators in the EU with PSD2, and the operation of traditional product-oriented banking business.
### Strategies for system support in the future
During the evaluation and development of a suitable strategy, four overarching core questions must be answered: Openness, data, functions and processes. These can be specified within the scope of the survey related to the area of tension of the challenges described above (service diversity, eco-system, low TCO). The answers then point the way to the change required for the future system support:
* Openness: Once the question as to which services meet specific needs along the customer journey has been answered, decentralised service provision through standardised user interfaces may become more important in the future. The core question here relates to how far one's own platform must be opened to the outside in order to be able to enter into partnerships and digital networking.

text: * Openness: Once the question as to which services meet specific needs along the customer journey has been answered, decentralised service provision through standardised user interfaces may become more important in the future. The core question here relates to how far one's own platform must be opened to the outside in order to be able to enter into partnerships and digital networking.
* Data: The database is often viewed from a centralised perspective in relation to master, transaction and inventory data. In the future, however, integration will become more dynamic and complex. This differentiation and linking of different data sources, also beyond the borders of the bank, therefore makes decentralised data organisation and integration necessary. The core question here therefore relates to the degree of centralised data storage and management.
* Functions: The demands on functionality can increase and lead to a "complexity trap" if monolithic systems are adapted. A reorientation must therefore be considered here. The core question here therefore relates to how functions in distributed architectures have to be maintained and integrated.
* Processes: Wherever functions are integrated along business processes, a greater distinction must be made between market-specific functional areas, such as front and back, which place different demands on IT. The core question here relates to how uniformly and consistently the processes within the bank and beyond are supported by IT systems.
Basically, three strategies for system support in the future can be derived in relation to the customer bank satisfaction analysis and the core questions of architectural design.
* Strategy 1: Core
All functions are covered to the greatest extent possible by a core banking system and/or the extensions of the respective manufacturer ("Best of Suite").
Selected advantages
* The bank can generally rely on a standard solution provided by the core banking system manufacturer.
* Further developments are made by the manufacturer and are coordinated within a community of banks.
* The complexity of system support is reduced for the bank. For example, if e-banking is integrated into the core banking system, the bank does not have to worry about the consistent handling of transactions.
* Expenditure on the strategic further development of system support is eliminated for the bank to a large extent.
* If the entire range of functions of the core banking software is used, a low TCO should be possible.
Selected disadvantages
* The bank is highly dependent on the core banking system manufacturer, and must generally accept the decisions of the manufacturer and the associated banking community. (e.g. the time to market is partly dependent on the manufacturer's roadmap)
* Own strategies for market-oriented functional support can only be implemented to a limited extent.
* The modularisation of functional areas and the purchase of more suitable software for individual specialist areas makes little sense if they are already covered by the core banking system manufacturer. This is because the functionality would then have to be paid for twice due to the licence model.

text: * Own strategies for market-oriented functional support can only be implemented to a limited extent.
* The modularisation of functional areas and the purchase of more suitable software for individual specialist areas makes little sense if they are already covered by the core banking system manufacturer. This is because the functionality would then have to be paid for twice due to the licence model.
* The implementation of an increase in the level of opening towards the market, and the associated networking driven by regulatory requirements such as PSD2, takes place in line with the manufacturer's strategy. Own open banking initiatives are more difficult to implement.
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Overall assessment: The strategy is suitable for small and medium-sized retail, universal or even private banks, which pursue a follower strategy and have geared their business model towards traditional banking. This strategy is supported in Switzerland via various operator models.
* Strategy 2: Front-to-back
The system support for customer interaction is provided independently by the bank. The core banking system covers as many other areas as possible.
Selected advantages
* The bank can use a standard solution in non-differentiating areas such as the back office.
* In many areas (e.g. also in the implementation of regulatory requirements), the bank can benefit from the core banking system manufacturer and the community.
* Market changes, such as the opening up of the bank, the development of eco-systems and the implementation of open banking in relation to PSD2, are carried out according to the bank's own business focus.
* System support for services that provide differentiation in the market is based on the bank's own priorities. Here it is often possible to implement simple proprietary solutions, which do not need to take the complexity of a core banking system manufacturer and its community into consideration.
* Further providers can be added according to the bank's own criteria.
* IT support for the implementation of the solution in line with the "Time to Market" requirements can be controlled at the customer interface.
Selected disadvantages
* The TCO tends to rise due to higher integration costs, which result from merging front and back applications.
* If the core banking system manufacturers have rigid licensing models, functionality may need to be paid for twice. However, it should be noted here that many licence models are modular, at least in part.
* IT know-how must be established within the bank, which in turn generates costs.
* Provider management must be performed by the bank for all front office systems.
* For the implementation of an open banking strategy, with the objective of opening up eco-systems and implementing new business models, the bank must either build its own platform or open up.
* * *
Overall assessment: This is the appropriate strategy for banks that strive for differentiation through technological service orientation and market positioning, and who independently align their customer interface with market conditions. However, the required cultural change is greater than with the first strategy.
* Strategy 3: Modular

text: * * *
Overall assessment: This is the appropriate strategy for banks that strive for differentiation through technological service orientation and market positioning, and who independently align their customer interface with market conditions. However, the required cultural change is greater than with the first strategy.
* Strategy 3: Modular
Modular system support for the entire bank based on requirements ("best of breed")
Selected advantages
* System support regarding customer interaction can be provided independently by the bank.
* Market changes, such as the opening up of the bank, the development of eco-systems and the implementation of open banking in relation to PSD2, are carried out according to the bank's own business focus.
* Dependencies on system manufacturers can be reduced to a minimum. The independence and autonomy in relation to future system support is increased to the maximum.
* System support for services that provide differentiation in the market is based on the priorities of the entire bank. Here, too, it is often possible to implement simple in-house solutions without taking the complexity of manufacturers into account. Depending on the situation, this may even be possible using the bank's own IT expertise.
* IT support for the implementation of the solution in line with the "Time to Market" requirements can be controlled.
Selected disadvantages
* The bank can only utilise a standard solution to a limited extent. The adoption of standard solutions is generally only possible for individual modules.
* The integration needs to be orchestrated, and requires a high level of architectural understanding.
* If the integration of the system architecture is not well managed, this can result in a high TCO.
* Extensive IT know-how must be established within the bank.
* For the implementation of an open banking strategy, with the objective of opening up eco-systems and implementing new business models, the bank must either build its own platform or open itself up, just like with strategy 2.
* * *
Overall assessment: This strategy is recommended for banks that are convinced they can use IT to differentiate themselves on the market. It can also be implemented in a community of like-minded banks. Different operator models are also conceivable. This strategy enables technology-supported market orientation - structured according to the bank's own needs. This strategy could well take standard solutions of a core banking system manufacturer into account for one specific area. This approach can be particularly successful and cost-effective if the vision of lean core banking systems with a focus on the function of a "booking engine" is realised.
### Conclusion
The needs of the banks surveyed are very similar. With regard to the common functionalities and services, the surveyed banks are satisfied to a large extent with the system support provided for their core banking systems. However, the more complex and less standardised a function becomes, the less satisfied a bank generally is with the out-of-the-box solutions on offer.

text: ### Conclusion
The needs of the banks surveyed are very similar. With regard to the common functionalities and services, the surveyed banks are satisfied to a large extent with the system support provided for their core banking systems. However, the more complex and less standardised a function becomes, the less satisfied a bank generally is with the out-of-the-box solutions on offer.
All customer banks surveyed see coherent approaches to future customer interaction as a challenge. Should the technological support be specific to each department, or does a digitally integrated approach along the customer journey, or perhaps even the creation of an eco-system, make sense?
The surveyed banks are interested in solutions for the development of the eco-systems Living and Financial Provision. However, it is also apparent that these are not (yet) financially attractive and that the joint use of data often still needs to be clarified.
For core banking system manufacturers, low costs mean standardisation and modularisation. At the same time, banks are increasingly demanding that individual needs be covered.
This requires a strategy. The four core questions covered here support structuring. The degree of openness of a system depends on the services, the partners and the intended data use. The integration of the functions, as well as the degree of process support throughout the system, must be assessed.
Coverage of the core questions with the three strategies (ranges)
With each of the three clear strategies formulated here, the overriding core issues of openness, data management, functions or processes can be supported to a degree. It is, however, important that the banks have a clear strategy for their IT.
This requires flexibility and clear decisions regarding system support, both from the banks themselves and from the core banking system manufacturers. Furthermore, this also increasingly means solutions need to be searched for together, and it requires strong partnership relations in the future.
The Core Banking Radar will continue to follow developments in this area. Another important topic is this regard relates to the Neo core banking systems, which should be able to offer a completely modular approach according to strategy 3 (see above). So stay tuned.
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### Articles already published in 2018/2019
* Clever core banking system manufacturers are open to innovations from the outside (published 15 March, 2018)
* Expert interview - "We expect evolution rather than revolution" (published 15 March, 2018)
* Leveris: Bank support at the heart of the digital eco-system (published 23 August, 2018)
* "One size doesn't fit all": Core banking system manufacturers increasingly relying on digital eco-systems (published 30 May, 2019)
* SolitX: Smart Financial Contracts as a new approach to system support for banks (published 11 November, 2019)
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text: * Expert interview - "We expect evolution rather than revolution" (published 15 March, 2018)
* Leveris: Bank support at the heart of the digital eco-system (published 23 August, 2018)
* "One size doesn't fit all": Core banking system manufacturers increasingly relying on digital eco-systems (published 30 May, 2019)
* SolitX: Smart Financial Contracts as a new approach to system support for banks (published 11 November, 2019)
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A long-term partnership exists between Swisscom and the Business Engineering Institute St. Gallen (BEI) within the "Ecosystems" Centre of Excellence. This centre deals with topics such as eco-systems, digitisation and transformation, as well as other issues relating to the structure of the financial industry in the future. In addition to its research activities, the BEI carries out projects related to the design and implementation of innovative, cross-sector business models.
> Core Banking Radar methodology
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Core Banking Radar
#### "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems
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Core Banking Radar
#### "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems
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Core Banking Radar
#### Core banking system manufacturers open up to FinTech innovations
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Core Banking Radar
#### Core banking system manufacturers open up to FinTech innovations
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Security
# Cyber crime: where the threat comes from
The current Cyber Security Threat Radar from Swisscom shows how cyber criminals are adapting their attack methods as a result of the pandemic, by targeting home-workers and deploying the latest AI technology
Esther Hüsler, Media spokesperson
16 April 2021
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The flood of cyber threats is unwaveringly high. Large companies and SMEs are still the focus of attention for hackers. The switch to home-working by many employees as a result of the pandemic has provided a welcome new target for cyber criminals as they adapt their attack methods to the new landscape.
The latest Cyber Security Threat Radar shows that the number of attacks is continuing at a constantly high level. While some ─ more traditional ─ attack methods are declining, the use of intelligent and often AI-controlled processes is on the rise. The challenge for companies and organisations – staying on top of the situation in the face of constantly evolving attack methods.
## New requirements, new methods of attack
Workplace heterogeneity, for example, is now one of the biggest challenges in IT security The immediate dispatch of employees to work from home was one of the greatest demands placed on IT and security departments in recent years. Working from home (WFH), together with mobile and agile working models including “bring your own device”, offer great opportunities ─ but they also open up new areas of attack. Attackers are skilfully exploiting this development to their advantage.
Attacks based on AI (artificial intelligence) are also increasingly coming to the fore and regarded as a growing threat in the Cyber Security Threat Radar. They are used for targeted disinformation, as in the case of deepfakes, for instance. A recent example is the Tiktok channel “Deeptomcruise”, which caused a furore with videos showing Tom Cruise doing magic tricks and playing golf. The real magic trick, however, was the video itself. For once the Hollywood star was not standing in front of the camera and knew nothing about it. It is an almost perfect fake, created using AI. This enables cyber criminals to use a range of different information to automatically fabricate an artificial profile, which is extremely difficult to spot as a fake. The measures that companies can take against these and other challenges are explained in the report.
## A compass in the cyber world
Mit dem Cyber Security Threat Radar haben die Spezialistinnen und Spezialisten von Swisscom die aktuelle Bedrohungslage in der Schweiz ermittelt. Der Report erklärt die Motivation der Cyberkriminellen und deckt ihr Vorgehen auf. Er betrachtet und beobachtet Trends und Herausforderungen, bewertet diese und verschafft durch das Bündeln von Expertenwissen einen Überblick zur Bedrohungslage und deren Entwicklung in der Schweiz. Zudem zeigt er, welche Gegen­mass­nahmen besonders effektiv sind, um Angriffe bestmöglich und frühzeitig zu erkennen. Der Cyber Security Threat Radar dient als Leitfaden und Kompass, um sicher durch die Cyberwelt zu manövrieren.
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Cyber Security Threat Radar 2020/2021
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##  Internet-Box and WLAN
You can limit your energy consumption when your Internet-Box or WLAN-Box is not in use.
Go to the consumption data for your Internet-Box.
#### Set WLAN standby times
Use your WLAN even more sustainably: save electricity by setting WLAN standby times in My Swisscom(opens in new tab). This will automatically switch off the WLAN of your Internet-Box at the times you define.
If you have an Internet-Box standard or Internet-Box plus router, please follow these instructions.
#### Disconnect the router from the mains when you are away for a longer period
If you do not need your Internet connection at home, e.g. if you are away on holiday, disconnect the router and its power supply unit from the mains.
Services such as fixed network telephony, alarm systems and security cameras only work when the router is switched on.
#### Switch off WLAN
If you don’t need the WLAN because your devices are all connected to the Internet-Box by cable, then switch off the WLAN via the corresponding WLAN symbol on your Internet-Box.
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Save power when not using your TV-Box.
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#### Switch off the TV-Box
Give your TV-Box a well-earned rest when you don’t need it: at night when you are sleeping, for instance, or during the day when you are at work. Even when switched off, any recordings you have programmed will still take place. When you switch it back on, the TV-Box is fully operational in just 30 seconds.
#### Activate the energy-saving mode of the Swisscom Box 21
If you do not use the TV box regularly or you want to reduce your power consumption as far as possible, you can activate the energy-saving mode for the Swisscom Box 21 during standby. When the TV-Box is started up, it takes about 30–35 seconds longer until it is ready for use again.
The energy-saving mode can be activated directly during the installation of the new Swisscom Box 21 or in the TV menu under "TV-Box" > "Saving energy" > "Standby mode" > "Energy saving mode".
#### Disconnect TV-Box from the mains when away for a longer period
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text: We recommend that you unplug your TV-Box from the mains before you go on holiday. Don’t worry, you won’t miss a thing: all programmed recordings will still take place.
##  Accessories and more
With the right accessories, using less energy couldn’t be easier.
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To be able to provide market-oriented services and design efficient internal processes, complete integration of your ERP system is vital. This is key to breaking down silos within an organisation. A strong IT foundation will help you survive in times of fierce competition and uncertain supply chains, and ensure that you are able meet the challenges presented by shrinking margins, rising costs and the pressure to innovate.
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Your business is looking to implement state-of-the-art IT solutions to make it more agile and innovative. Or it simply wants to progress smoothly to the next technology lifecycle. In any case, you would like to focus more on the business side and less on technology and infrastructure.
Your business needs greater agility, and IT has to deliver. However, finding cost-effective solutions that are the right fit is no easy task. Should you update or replace? Go for cloud, hybrid or on-prem? Either way, IT developments or the introduction of new technologies have to be implemented quickly and smoothly.
Swisscom Professional Services take this complexity out of your hands. Swisscom experts prepare options for you that are specifically designed around the needs of your business. Whichever solution concept you decide on, we also have the expertise you need to help with the implementation.
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text: ###  Why Swisscom?
* **Expertise:** take advantage of our long-standing knowledge and experience.
* **Proximity:** a personal adviser from Switzerland – also available round the clock, if required
* **Freedom of choice:** manufacturer- and platform-independent solutions
###  Our professional services
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Get started with a standard preconfigured AWS package or contact us to request an individual quotation.
Go to AWS
####  Downloads
* Base Camp
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Walter Mathis
Member of the Executive Board and Head of Shared Services
Habib Bank AG Zurich
#  With Swisscom we believe we have found the right partner for our future.
Facts & Figures
February 2020
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Company Facts:
Company: Habib Bank AG Zurich
Industry: Finance
Number of employees: 5,588
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Project Facts:
* Outsourcing IT and back office processes for private banking business in Switzerland
* Process automation
* Cost base reduced
* Implementation time: 9 months
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Ready for the future with "Private Banking as a Service"
Habib Bank AG Zurich, which is headquartered in Zurich and also has foreign branch offices and subsidiary banks, recently celebrated its 50th anniversary and offers its global customers services in corporate banking, retail banking, trade finance, wealth management and Islamic banking. Personal, efficient customer advice is the bank's core business, supported by state-of-the-art, secure IT systems and settlement processes.
Modernising IT, reducing the cost base
Habib Bank AG Zurich was looking for a way to modernise its IT infrastructure and optimise its processes. Its goal: a low-cost service, with increased security, availability and more efficient market development.
Outsourcing IT and back office
Within 9 months, Swisscom introduced "Private Banking as a Service" at Habib Bank AG Zurich for the Private Banking division. This included outsourcing the entire IT platform with the core banking system Finnova and private banking relevant peripheral systems as well as back-office processes such as payment transactions and securities handling, including management and compliance support. The bank reduced its cost base and created highly available, secure and automated operations as a result. Enhanced interactive channels with private banking clients allow customer advisers to work more efficiently. The state-of-the-art infrastructure and systems also enables further steps to digitisation. Habib Bank AG Zurich is benefiting from standardised and automated settlement processes.
In the fully managed "Private Banking as a Service” service model, Swisscom is responsible for coordinating and managing all licences and sub-suppliers. It ensures a stable, secure and high-performance architecture for the entire system and its continuous development.
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Benefits
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Focus on core business
Outsourcing allows the bank to provide a more focussed and effective service to the market and its customers.
Lower costs
By outsourcing, the bank reduces its cost base and ensures high availability, security and process automation.
Ready for the future
State-of-the-art infrastructure and systems enables further steps to digitisation.
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These products are used by Habib
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FinTech Start-up Map
#### ‘Swiss fintech start-ups are world class’
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#### Swiss FinTech
Monthly market overview of all Swiss FinTech startups divided into areas of activity and incumbents.
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#### Swiss FinTech

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FinTech Start-up Map
#### ‘Swiss fintech start-ups are world class’
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FinTech Start-up Map
#### ‘Swiss fintech start-ups are world class’
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Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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#### Swiss FinTech
Monthly market overview of all Swiss FinTech startups divided into areas of activity and incumbents.
Infographic
#### Swiss FinTech
Monthly market overview of all Swiss FinTech startups divided into areas of activity and incumbents.
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Subsidiary
# tiko steps up its international expansion with new partner
The French energy company ENGIE has become a new strategic partner and majority shareholder in the joint venture, tiko, founded in 2012 by Swisscom and Repower, an energy company based in the Canton of Grisons. ENGIE’s involvement marks the start of tiko’s expansion into new international markets.
Sepp Huber, Head of Media Relations
14 March 2019
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tiko Energy Solutions Ltd, founded in 2012 as a joint venture by Swisscom and the Grisons-based energy company Repower Ltd, develops successful solutions for the Swiss and global energy sector. tiko employs a staff of 50 in Olten and is a pioneer in the field of smart energy use, combining exceptional telecommunications and IT knowledge with expertise in the energy sector. The IoT platform enables all types of electrical devices -- such as heating and water-heating systems, photovoltaic plants, batteries, or charging stations for electric vehicles -- to be grouped in a virtual power plant, in order to guarantee, for example, the stability of the regional and national network.
By 2014, tiko's groundbreaking solution had already been included in the Swiss Federal Office of Energy’s list of flagship projects as a future-oriented component in the implementation of the Swiss Confederation's 2050 energy strategy.
Since then, tiko has won numerous important international prizes for innovation, such as the Energy Management Award and has successfully expanded into neighbouring countries. It now works in active partnership with more than a dozen well-known energy companies in Switzerland, Germany, Austria and France, making tiko one of the market leaders in its sector.
With revenue of around €65 billion in 2017 and 150,000 employees across five continents, the French company ENGIE is the ideal partner for the next stage of tiko’s expansion into other European and overseas markets.
Heinz Herren, Head of Strategic Projects and a member of Swisscom’s Board of Directors, stated: “The partnership with ENGIE is the right move for tiko. I am confident that this step will enable us to harness the full potential of this innovative product within our international expansion strategy, thus allowing us to make a valuable contribution to energy reform.”
tiko is already one of the market leaders in the sector today. One of tiko’s USPs is its unique approach of combining energy efficiency solutions for households and SMEs with the flexibility to support the integration of renewable energies.

text: tiko is already one of the market leaders in the sector today. One of tiko’s USPs is its unique approach of combining energy efficiency solutions for households and SMEs with the flexibility to support the integration of renewable energies.
Samuel Bontadelli, COO of Repower Ltd says: “tiko has made an important contribution to achieving the targets set out in the Energy Strategy 2050 and has allowed us to undertake promising pioneering development work in the field. For the next phase of tiko’s growth, the company needs to develop its global presence. In ENGIE, we have found the ideal partner with which to do this.” With network stability certification in Switzerland, France and Germany, tiko’s technology has already achieved international approval, demonstrating that it can be adapted to new markets and products.
Frédéric Gastaldo, CEO of tiko Energy Solutions Ltd: “We are delighted and grateful for the support and trust we have received from Swisscom and Repower since the inception of tiko. In the field of load aggregation and decentralised and residential producers, tiko has been able to create a technological innovation and transform it into a commercial product -- an achievement that the industry had previously considered impossible. We now look forward to a new milestone for our existing shareholders with the arrival of ENGIE, which should enable us to continue and further accelerate our growth.”
ENGIE will now be the controlling majority shareholder of tiko. Swisscom, Repower and the employees will remain company shareholders. The founding companies will continue to be represented on tiko’s Board of Directors. Ueli Dietiker, the previous Chairman of the Board of Directors, is stepping down.
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text: #  Support & Service
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###  1.7 million
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## Core Banking Services
# Your core banking system – securely operated by us for optimum stability
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Does your bank want to remain agile in the market and focus its resources on developing new offerings? Reduce in-house IT effort by opting for Core Banking Services and benefit from a reliable IT infrastructure, including fail-safe operation and future-oriented scalability.
### Banking Platform as a Service – and more
Whether you operate your core banking processes on a platform from Finnova, Avaloq, Olympic, Temenos or in a new system, Swisscom is the partner for you. With more than 100 successfully implemented core banking migrations, we have a unique track record and a wealth of accumulated expertise to support you in every situation. We are number 1 in Switzerland for banking application integration and operation.
Enjoy greater stability, security and efficiency by delegating the operation of your core banking system to our experts. Our expertise in architecture, integration and security is matched only by the resilience of our system landscapes. As a neutral service provider, we offer a free choice of services, with operating models tailored to your individual needs. Increase your competitiveness with additional services like business process outsourcing (BPO), fraud prevention service (FPS), robotic process automation (RPA) and consulting.
* * *
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#### Your benefits
More time to focus on your core business
Efficient processes based on the latest tech know-how
Reliable core banking from the leading core banking system provider
#### When is it the right solution?
If your bank wants to experience the benefits of modern banking platforms without investing in its own human resources or in building or expanding your technology know-how. You are also looking for a reliable cost planning basis for your core banking system.
Stable and agile IT platforms are the basis for efficient banking. As an experienced IT partner, we work to the highest standards of excellence and security. Our established position in the banking sector also means we have the in-depth specialist banking and IT expertise to meet any challenge head on. We provide:
* A comprehensive managed service (Banking Platform as a Service) or dedicated outsourcing
* Holistic support, including accommodation of regulatory adjustments, BPO, archiving, architecture etc.
* Innovative further developments of the banking platforms with participation in Swisscom innovations
What’s in it for you:
* Stable operation, high scalability and future-oriented solutions
* More than 300 experts in the leading core banking systems
* Straightforward multi-lingual communication in English, French, German and Italian
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#### Why Swisscom?
* Market leader for banking platforms: serving over 40 retail, regional and private banks
* Up-to-date expertise: thanks to the continuous training of our 300 experts
* Neutral IT service provider: also open to new systems; actively supports market developments
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#### Our Core Banking Services

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#### Why Swisscom?
* Market leader for banking platforms: serving over 40 retail, regional and private banks
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#### Our Core Banking Services
For 20 years, we have been offering banks comprehensive services for their core banking systems.
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React quickly and effectively to the changing habits and needs of your customers – and anticipate market changes in good time. Our Core Banking Services will help you become more agile. Read three examples here.
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* Evaluation of potential new core banking systems, taking account of all providers
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#### Our Core Banking Radar analyses
#### "There will be an increased push towards open architectures and platforms."
Clemens Eckert and Thomas Zerndt in an interview about their views on developments in the core banking system market in Switzerland.
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#### Development of core banking systems in Switzerland – a market overview
The eight most relevant core banking systems for Switzerland were asked about their changes over the last four to five years.
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#### Neo Core Banking Systems and their importance for the IT Architecture of the future
This article looks at system support for banks and what it will look like in future in an increasingly connected world.
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text: #### Development of core banking systems in Switzerland – a market overview
The eight most relevant core banking systems for Switzerland were asked about their changes over the last four to five years.
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#### Neo Core Banking Systems and their importance for the IT Architecture of the future
This article looks at system support for banks and what it will look like in future in an increasingly connected world.
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#### Vault Core – a hyper-configurable neo-core banking system from Thought Machine
Vault Core: microservices-based architecture, open API and smart contracts promising performance and independence, in terms of operating model and processes.
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Composable Banking for a flexible and modular core banking system
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#### From modular bank to Tuum
Tuum was developed to offer the most comprehensive range of banking functionalities possible.
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#### How satisfied are you with your system support?
In the course of digitisation, the main concerns for banks are regulatory frameworks, innovative trends and operational cost pressure.
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#### SolitX: new approach with smart financial contracts
The Swiss software manufacturer Ariadne Business Analytics is introducing a new approach to system support for banks in the core banking systems market.
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#### Digital ecosystems of core banking manufacturers
This systematic analysis was developed in cooperation with the Business Engineering Institute St. Gallen (BEI).
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#### Leveris: banks at the heart of digital ecosystems
Irish manufacturer Leveris has developed a new core banking platform from scratch. The platform puts banks at the centre of digital ecosystems, thus enabling new, data-based business models.
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#### Core Banking Radar: comparison of system manufacturers
In terms of the traditional core banking features, the systems commonly used in Switzerland are closely matched. However, there are big differences in terms of sales or consulting and the use of peripheral systems.
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text: ######  Banking Trends
#  These are the digitalisation trends impacting Swiss banking in 2022
«The rapid digitalisation of the economy and society is presenting banks with a variety of challenges: Alongside defending their core areas including interest rate differential business, they must also develop user-friendly solutions for new topics relating to payment, special types of credit and sustainable and/or digital investments.»
Text: Marco Zollinger , Images: Swisscom, Unsplash
16\. March 2022
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Delivery services, cashless businesses, boom in e-commerce, medical information via app and business meetings via zoom – the Covid-19 pandemic has significantly accelerated the pace of digitalisation across many areas of the economy and society. Conversely, in the broader financial services sector the impact is most visible in mobile payment processes: Twint continues to gain new customers. Conversely, a look at other areas of digital banking shows an inconsistent and, in part, surprising development:
**Neobanks** : the framework conditions are actually very favourable for these banks, particularly as direct in-person contact has been largely restricted at certain times throughout the past two years. However, the anticipated boom has yet to materialise and even large banks are taking the time to overhaul their mobile services. There are a number of reasons for the tentative growth in neobanking: so far neobanking has simply comprised a collection of conventional services made mobile; integration into digital ecosystems has been insufficient. The breadth and depth of features fall short of those offered by existing e-banking. The price structures alone are enough to deter people from switching. And a very important function, payments, has been outsourced to the joint venture Twint. Consequently, very few users have switched their primary banking relationship to a neobank.
For ambitious financial service providers, this is the ideal environment for launching their own mobile bank, even if they are not the first to do so. We expect some more developments on this front over the next two years.

text: For ambitious financial service providers, this is the ideal environment for launching their own mobile bank, even if they are not the first to do so. We expect some more developments on this front over the next two years.
**Cryptofinance** : something which three, four years ago many banks had categorically ruled out is threatening to enter the world of Swiss banking via an unexpected route. It isn't the many retail customers with initial experience of using Bitcoin, etc. via digital wallets who have set the industry in motion, it is the wealthy private banking clients. Private banks, who were active early on in this area, have reported high margins and are likewise enjoying a considerable influx of new customer assets – and with that they have forced the hand of all the other players in this sector. In the meantime, distinct trends have begun to appear: following on from the success of the first cryptocurrencies, such as Bitcoin and Ether, in 2021 we saw the breakthrough of non-fungible tokens (NFTs), through which art and many other media have been digitalised and turned into commodities. This topic is also relevant to private banking.
Parallel to this, blockchain technology – the foundation of cryptocurrencies – has become increasingly important. Central banks are preparing for the introduction of monetary systems based on blockchain and, in certain areas, are set to replace paper money in the coming years. The most recent example of this is China, which has introduced the digital Yuan in connection with the upcoming Winter Olympics in Beijing and wants to establish this as a digital payment method at the games.
The development is so far along now that even a Bitcoin crash would not halt these new projects. The problem with cryptocurrencies from the perspective of traditional banking is on a different level: proponents are over-invested and sceptics under-invested. Both sides would benefit from a more balanced portfolio, which would offer them better diversification of risks and allow the full potential of cryptocurrencies to develop.
Would you like to regularly receive interesting articles and whitepapers on current ICT topics?
Marco Zollinger, Head e.foresight
**Sustainability** : over the past few years, the topic has become significantly more pressing. As an area with a comparatively low consumption of primary energy, the financial sector is the key to reorganising the economy in line with net zero goals by 2050. This transition will require a lot of money – money which will come largely from institutional and private investors.
The topic of sustainability is inextricably linked with innovation and digitalisation: this is because the broad definition of sustainability encompasses transparency in the use of invested funds, fees and in environmental performance. This transparency can only be efficiently achieved using digital means – this in turn makes sustainability a relevant factor in banking technology and digitalisation.

text: The topic of sustainability is inextricably linked with innovation and digitalisation: this is because the broad definition of sustainability encompasses transparency in the use of invested funds, fees and in environmental performance. This transparency can only be efficiently achieved using digital means – this in turn makes sustainability a relevant factor in banking technology and digitalisation.
This shows that it is in no way sufficient for banks to provide a few sustainable funds and ETFs to customers who explicitly request them. "Green" loans for making buildings energy efficient, and converting conventional vehicle fleets to electric are examples of areas where banks can demonstrate and live up to their responsibility with regard to sustainability. As energy consumers they can also lead by example through the use of renewable sources to cover their energy needs.
**BNPL** : the abbreviation stands for "buy now, pay later" and upon closer inspection, is the digital reinvention of payment in instalments. At first glance, this special type of short-term loan is in competition with credit-card business.
To date, such loans have been a niche business in Switzerland. However, recent surveys show the proliferation of non-mortgage financing in Switzerland: according to a Moneyland survey from October 2021, 56% of respondents are happy to purchase home electronics, cars and furniture using credit.
BNPL poses a challenge to banks for various reasons: this innovation has been driven by the payment sector – the primary reason behind its usage is the user-friendly integration into the payment process. Banks are not only losing a potential source of attractive interest rate differentials here, but also the direct customer relationship, if Klarna and similar companies expand their positions here. BNPL is an important aspect of the digital ecosystem, which is challenging banks. This is the solution for banks that want to be part of BNPL: the complexity requires cross-sectoral cooperation. This is likewise the key to success for many issues surrounding digitalisation.
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#  Threat Intelligence
###  An important discipline in proactive Cybersecurity
Threat Intelligence ist THE new topic in Cybersecurity. It has given rise to a high degree of hype in the media and has sparked discussions that examine the issue from quite different perspectives. It is therefore increasingly difficult to maintain an overview of all of the sub-areas of threat intelligence, especially due to the fact that no established definition of the term yet exists.
This white paper gives a definition and a thorough introduction of Threat Intelligence. Learn more about:
* The goals and types of Threat Intelligence
* The lifecycle of Threat Intelligence
* The important role of data collection
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# Impact of the Money Laundering Act on value-added services
The Federal Court considers the billing of third-party goods and services (such as value-added services) to pose a risk of possible money laundering or terrorist financing. This means that from 1 July 2020, the billing of third-party purchases will be subject to the Anti-Money Laundering Act (AMLA). As part of this court ruling, Swisscom will ensure that from 1 July 2020, no contractual partner may exceed the revenue limit of CHF 5,000.– per year with value-added services such as 090x numbers, SMS/MMS Business Numbers, Swisscom Pay.
In order to implement compliance with the law by 1 July 2020, Swisscom is planning to take the following measures:
* The turnover of all private and SME customers will be monitored with regard to their consumption of value-added services. Once the de minimis threshold of CHF 5,000.– has been reached they will be immediately blocked
* As of 29 June 2020 (via Swisscom mobile network business connections from 6 July 2020), all large customers will be blocked for third-party purchases and the use of value-added services. Due to the size of the customers and the requirement for manual blocking, compliance with the de minimis threshold cannot be guaranteed.
In recent years, Swisscom has taken legal action to defend this issue in the interests of its customers and the providers of value-added services, but unfortunately without success. We very much regret the measures that must now be implemented and therefore ask for your understanding.
We have put together a list of the most frequently asked questions here:
#### Which services are included in the value-added services 090x numbers, SMS/MMS Business Numbers, Swisscom Pay and are billed via the Swisscom bill?
* 090x numbers: Chargeable hotlines for advice, technical support as well as participation in votings & competitions
* SMS/MMS Business Numbers: Chargeable SMS/MMS for the purchase of public transport tickets, stamps, vending machine purchases and donations
* Swisscom Pay: Purchases of cinema tickets, apps, games, music, etc. or payment of subscription fees for the consumption of TV sports broadcasts or films via the mobile postpaid subscription or mobile prepaid credit.
#### Is only Swisscom affected by the AMLA regulation?
No, the Federal Court has taken a decision in principle and considers the debt collection exemption and telecommunications legislation to be inapplicable. The judgement establishes that the billing of third-party services via the telephone bill is subject to the AMLA. This also applies for Swisscom’s competitors. Depending on the business model, the judgement may also affect other sectors.
#### Why does the block only apply to residential customers and SMEs once they reach a limit of CHF 5,000.–, whereas corporate customers are universally blocked?
For large customers, the use of value-added services will be blocked from June 29, 2020, since most customers exceed this threshold.
#### What impact will these measures have on private and SME customers?

text: #### Why does the block only apply to residential customers and SMEs once they reach a limit of CHF 5,000.–, whereas corporate customers are universally blocked?
For large customers, the use of value-added services will be blocked from June 29, 2020, since most customers exceed this threshold.
#### What impact will these measures have on private and SME customers?
For the majority of private and SME customers, the new AMLA measures will have no noticeable impact. Only a small proportion of clients use more than CHF 5,000 per year for third-party services.
#### What happens when a private or SME customer reaches the CHF 5,000.– limit?
Before reaching the limit, and upon reaching approx. CHF 4,200.–, the customer will be informed that they will be blocked from consuming any further such value-added services. If the customer reaches the threshold of CHF 5,000, his value-added services are blocked for the current calendar year.
#### How are private and SME customers notified when they have reached the limit?
By SMS as a general rule. Customers that do not have a mobile phone contract with Swisscom will be contacted by e-mail or letter.
#### How or through which channel can I have my block lifted?
For large customers, the block on value-added services cannot be lifted either by the customer himself or via the customer service representative or other customer contact channels.
For private and SME customers, the block is automatically removed in the following calendar year.
Blocks from the year 2021 or earlier will only be removed at the customer's request. To do this, the customer must proactively contact Swisscom.
#### Will I have a special right of cancellation?
The limitation of services (blocking value-added services) does not lead to a significant change in the basic telephony service and this shall not give the customer any entitlement to early termination of their contract. We refer to the General Terms and Conditions for Services of Swisscom (Switzerland) Ltd, which are an integral part of the contract
If you have any questions as a user of value-added services, you can reach us at 0800 11 33 22.
From abroad \+ (41) 58 224 99 75
If you have any questions as a provider of value-added services, please contact us at 0800 724 633

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Kristina Vajnand Golesworthy
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# Kristina Vajnand Golesworthy
## Cloud Transformation Team and Project Lead
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text: ## Microsoft 365 Endpoint Management - IT-Outtasking
#  Endpoint Manager – easily deploy and manage endpoint devices
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Microsoft 365 Endpoint Management by Swisscom enables you to provide a flexible workplace that users can set up independently and without IT knowledge, regardless of location. Your company gains flexibility in the deployment of cloud-managed workspaces and saves costs and effort in the setup and management of your endpoints.
###  IT workspaces up and running in no time
On the basis of Microsoft Intune, we enable your employees to set up their endpoints quickly and securely themselves. This simplifies the deployment of workspaces within Switzerland and internationally and reduces time and labour for your company.
###  How does our Microsoft 365 Endpoint Management Service support you?
Microsoft 365 Endpoint Management uses Microsoft Intune to simplify the management of mobile as well as desktop endpoints across multiple operating systems. Data on company and personal, “bring your own” devices is also protected by non-invasive management on application level.
You can rely on Swisscom’s team of experts for installation, configuration and support. We also support you in the operation of your endpoints. You can therefore stay up to date with the latest technology and enjoy a high level of security. The flexible delivery model means that you only pay for what you need. Our support is available to you should you need it.
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####  What’s in it for you:
* Fast, secure deployment and management of endpoints
* Demand-focused installation, configuration, operation and support
* Flexible delivery model with pay-as-you-go billing
###  Your benefits
* Fast, secure and straightforward setup of a cloud-managed workplace
* Personal advice and lifecycle management by Swisscom
* Years of experience gained from a variety of modern workplace projects and integrations
###  When is it the right solution?
Are you planning to roll out a cloud-managed workplace for your employees? Do you have locations abroad and need flexibility in the deployment and management of your endpoints? Focus on your core business and leave the management and operation of your devices to us.
Take advantage of our varied services, from device configuration and security, Office deployment and updates, software deployment, packaging and updates as well as operating system updates and support. You take care of additional activities associated with the IT workspaces, such as user management or device monitoring.
###  Why Swisscom?
* Use cloud technology to manage all endpoints (Microsoft Intune)
* Flexible, low-price delivery model with easy access, scalability and management
* Optional CSP support with 24/7 access to Microsoft specialists
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###  Benefits of Microsoft 365 Endpoint Management by Swisscom
#  For businesses

text: * Flexible, low-price delivery model with easy access, scalability and management
* Optional CSP support with 24/7 access to Microsoft specialists
###  Your path to Microsoft 365 Endpoint Management by Swisscom
##  Order now
Discuss your requirements with us, tell us your level of IT maturity and let us advise you on the best solutions for you.
Request quotation
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###  Benefits of Microsoft 365 Endpoint Management by Swisscom
#  For businesses
Deploy new workspaces worldwide without placing any burden on in-house IT systems. Benefit from flexible delivery models, low prices and easy access. Let us support you with the operation of operating systems, client software and security measures and take care of the management.
#  For employees
Wherever your employees currently are, they set up their devices themselves. Pre-configuration guarantees a secure, up-to-date, cloud-managed workplace at all times. Hardware can be sourced locally if required.
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####  What are the benefits of modern cloud workplaces?
The challenges of virtual workplaces and how hybrid cloud solutions better equip you for the future.
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In 2019, Microsoft named Swisscom Partner of the Year in the Modern Workplace category..
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Central management of all workplaces through one single portal. Keep an overview and promote individuality in the workplace.
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#  Special Workplace Solutions
Enjoy preferential conditions for IT procurement and maintenance as well as lifecycle management for your infrastructure.
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text: ## Microsoft 365 Business
#  Microsoft 365 (Office 365) Business solutions for SMEs
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Microsoft 365 Business offers far more than just Word, Excel and Outlook. With our simple solution for SMEs, you can access your data from anywhere and work flexibly in your day-to-day business. This all-in-one package includes installation, setup and comprehensive support, including secure data storage in Switzerland.
####  What’s in it for you:
* Use Microsoft Teams and Office 365 applications remotely
* Professional installation and setup
* Support and management of the Microsoft Office licences by Swisscom
###  Your benefits
* Microsoft Teams and Office 365 Business applications such as Word, Excel and Outlook available for mobile use on PC, tablet or smartphone
* Use Microsoft 365 (Office 365) Business on up to 5 different devices with a single licence
* Make and receive telephone calls in the highest voice quality over the Swisscom network directly from Microsoft Teams
###  When is it the right solution?
Microsoft 365 Business offers a modern communication solution for collaborating more easily and efficiently in a team. Instead of saving different document versions, results can be shared on the screen, and everyone can work anywhere.
Experienced specialists take care of the IT management, so you no longer have to deal with lengthy installations, setting up your IT infrastructure or updating your Microsoft Office licences. Should you have any questions about using Microsoft 365, you are also entitled to professional support from local IT partners.
Interested in data security? Us too. Your company data in Microsoft 365 services (e.g. Teams chat messages, OneDrive files, Exchange mailboxes) is stored in Swiss data centres and protected from loss.
###  Why Swisscom?
* Installation and setup: experienced Swisscom experts will install Microsoft 365 in your existing IT infrastructure
* Local support: professional help with Microsoft 365 application questions
* Licence management: we take over the administration of your Microsoft Office licences for you, with transparent billing via your Swisscom account
###  Our Microsoft 365 Business offer
#  Prices and offers
Order the right Office applications and services for your business now.
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#  Download info package
The info package contains detailed information about Microsoft 365 (customer presentation, flyers and reference material).
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###  Get started with Microsoft 365 Business
####  The first step
Let us help you find the right Microsoft all-in-one solution for more efficient collaboration.
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###  Discover Microsoft Teams
###  This is what modern working looks like
#  Personal meetings, team meetings and discussions with customers
Virtual, personal one-to-one discussions and group meetings. Chat for exchanging documents and links, with optional video and recording if required, for internal or external participants.
Source of product images: microsoft.com
#  Edit documents together

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###  Discover Microsoft Teams
###  This is what modern working looks like
#  Personal meetings, team meetings and discussions with customers
Virtual, personal one-to-one discussions and group meetings. Chat for exchanging documents and links, with optional video and recording if required, for internal or external participants.
Source of product images: microsoft.com
#  Edit documents together
Whether you're in a remote meeting or simply in different locations, it is easy to work together on the same document, track the changes made by other team members, restore previous versions using version controls or lock sections for others if necessary.
#  Chats, meetings and teamwork, all in one place
Teams connects project teams and working groups virtually, making it easy for all team members to communicate via chat, save group documents centrally in the virtual team and access, share and edit Word, PowerPoint or Excel files in real time.
#  Run virtual live events and conferences
A straightforward, professional way to organise and run conferences, webinars, employee meetings and presentations for up to 10,000 internal and external participants.
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These four tips will help you work collaboratively on documents, prevent repetition and increase efficiency.
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Mobile communications
# First place for Swisscom in CHIP mobile network test
Swisscom wins the CHIP mobile network test 2021, coming top in all five categories: “Internet”, “Telephony” “Availability”, “Long-distance trains” and “5G”. According to CHIP magazine, Swisscom customers are on the best network in Switzerland when on the move.
Esther Hüsler, Media spokesperson
13 April 2021
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In the big mobile network test carried out by the CHIP trade journal, Swisscom scored the best results of all Swiss providers for the sixth time. “I am delighted about coming first in the CHIP network test,” said Christoph Aeschlimann, Swisscom CIO & CTO. “Winning network test after network test is a fine acknowledgement of our work and shows that we live up to our pledge to offer our customers the best network in Switzerland.”
## Swisscom: “Best 5G network” in Switzerland
Swisscom wins all five categories that were measured during this year’s network test and contributed to the overall ranking. These categories were “Internet”, “Telephony”, “Availability”, “Long-distance trains” and “5G”. In particular, the wins in the last two categories and the award for the best 5G network show that Swisscom’s innovative strength and its early rollout of the latest mobile technologies are paying off.
Swisscom is proactively developing its mobile phone network and constantly driving development forward with 4G and 5G, so that customers’ future capacity needs can be built today. Mobile data traffic increased by 30% in 2020 compared to the previous year. Good general conditions for rapid network expansion are more important than ever.
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* * *
###  Success Story of Swiss Post
> * * *
>
> ##  «The Swiss Trust Room provides great advantages. There is nothing else like it»
Martin Wenger,
, Swiss Post
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#  So that confidential information remains secret
* * *
The purchasing processes of the Swiss post office are organised and implemented by its Group Purchasing department. For this, sensitive information is exchanged within clearly defined user groups. With the Swiss Trust Room, the handling of calls for tender has become much more secure and even easier.
* * *
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###  The initial situation: More efficient and secure collaboration
Swiss Post advertises worldwide for bids for many of its procurements. Frequently external partners provide support in formulating ambitious specifications and assessing incoming offers. Absolute confidentiality is of the utmost importance here. In order to edit the documents in question, these partners previously received an external account for access to the post office network. Not infrequently, they had to move their work place to a Swiss Post building at short notice – which cost time and money and involved travel. There had to be an easier way to organise this collaboration, thought those responsible for Group purchasing.
* * *
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###  The solution: Confidential Collaboration as a managed service
The Swisscom Swiss Trust Room came as if on cue for Swiss Post. Thanks to the highly secure service, authorised Post employees can exchange information with their external partners confidentially, regardless of where the members of the defined user group are or with which device they are working. They can log in from anywhere in the world with individual access information and secure authentication. The Swiss Trust Room allows them to process information easily and make it available to other authorised users for further processing. All activities are recorded in an audit-proof manner, so that every action can be traced. Only Swiss Post has access to the authorisations, accesses and data.
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* * *
###  Customer benefits: Confidentiality made easy
«We currently use several rooms in the Swiss Trust Room,» explains Martin Wenger, Application Manager at Swiss Post. «These are used extremely intensively. They were quickly set up. As a responsible person, I can do everything myself – instead of setting up new user accounts, I simply send the authorised users a notification with the access information. From that point, the highly secure information exchange runs by itself. There is no longer a need for anybody to travel! Also important for us is that the managed service is one hundred percent Swiss made and all the data is stored solely on servers in Switzerland. My summary: With the Swiss Trust Room, we use a clever security service that is convincing not least due to its excellent value for money.»
Swiss Post
* * *
* * *
* * *
* * *
##  These products are used by Swiss Post
* * *
* * *
####  SwissTrustRoom
Test it now for free: The web-based solution for exchanging and processing confidential company data incl. electronic signature.
Go to product
* * *
* * *
* * *
* * *

text: ##
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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# “Mums and dads have superpowers.”
Following my first period of maternity leave, I switched internally from Swisscom HR marketing to talent management and took a part-time co-lead role.
Tulu Budesa, Co-Lead Talent Management
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Bern
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%{gcr.lead}
Swisscom promotes alternative working models, which enables parents to combine their families with their careers. I’m a great example: I have two children under the age of two and a half, and I’m working in a high-responsibility role that I enjoy. In talent management, we identify and accompany high-potential individuals, and support them in their development. It’s vital for companies to invest in their employees – after all, they’re the ones who will build the future. Just like our children. Mums and dads play a variety of roles in their daily lives. I find switching between roles like this both challenging and educational. These days, I’m more organised and efficient than ever before. I don’t always manage the balancing act perfectly, but that’s life.
## Tulu Budesa
## Co-Lead Talent Management
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”

text: Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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# Updating firmware for your Swisscom devices
The programs/software that provide the basic functions on electronic devices are referred to as firmware. Swisscom regularly updates the firmware of its own devices to fix bugs and implement new functions. Updates are performed automatically, usually at night.
This page lists the firmware versions as well as the enhancements and functions included (release notes/version notes).
## Home networking accessories
Select your device to learn more about firmware.
* ######  WLAN-Box 3
* ######  WLAN-Box 2
* ######  WLAN-Box
* * *
### Current firmware
The firmware of your WLAN-Box will be updated automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Go to instructions
Download latest version
* * *
#### Release Notes (Version 14.00.39)
New
* WebUI: Improved user experience for the WLAN-Boxes and WLAN settings.
Solved
* After a software update, it could happen that the WLAN was automatically activated although it was previously switched off.
* Sporadic connection drops between the Internet-Box and a WLAN-Box indicated by a red LED on the WLAN-Box.
* Fixing connection issues on the 2.4 GHz band that were affecting specific end devices.
* Several stability and security improvements
* * *
* * *
* * *
### Older firmware
#### Which firmware version do I have installed?
You can see which firmware version is currently installed on your WLAN-Box on the Internet-Box Web portal. Select Expert mode and click on Internet-Box > Firmware on the menu. Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
#### Release Notes (Version 13.20.15)
* Security improvements and various stability improvements for the Wlan-Box 2.
#### Release Notes (Version 13.01.01)
* Stability improvement
#### Release Notes (Version 13.00.23)
* Stability improvement
#### Release Notes (Version 12.02.21) / (January 2022)
* Stability improvement
#### Release Notes (Version 12.00.27) / (July 2021)
* Stability improvement
* Clients connected via WLAN-Box Guest WLAN, not working after WLAN off and on (e.g. scheduler enabled).
* Maximum number of devices per WLAN band increased to 64 (total from the two bands cannot exceed 96).
* IGMP reports can be sent from IoT devices correctly.
#### Release Notes (Version 11.03.33) / (April 2021)
* Stability improvement
#### Release Notes (Version 11.02.11) / (October 2020)
* Stability improvement
#### Release Notes (Version 11.01.25) / (July 2020)
* Stability improvement
#### Release Notes (Version 11.01.21) / (March 2020)
* Initial version for the WLAN-Box 2
* * *
### Current firmware
The firmware of your WLAN-Box will be updated automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Go to instructions
Download latest version
* * *
#### Release Notes (Version 14.00.39)
New
* Two WLAN-Box 3 devices can now connect over two WiFi bands at the same time, to provide a more stable connection.
* WebUI: Improved user experience for the WLAN-Boxes and WLAN settings.
Solved

text: Go to instructions
Download latest version
* * *
#### Release Notes (Version 14.00.39)
New
* Two WLAN-Box 3 devices can now connect over two WiFi bands at the same time, to provide a more stable connection.
* WebUI: Improved user experience for the WLAN-Boxes and WLAN settings.
Solved
* After a software update, it could happen that the WLAN was automatically activated although it was previously switched off.
* Sporadic connection drops between the Internet-Box and a WLAN-Box indicated by a red LED on the WLAN-Box.
* Fixing connection issues on the 2.4 GHz band that were affecting specific end devices.
* Several stability and security improvements
* * *
#### Which firmware version do I have installed?
You can see which firmware version is currently installed on your WLAN-Box on the Internet-Box Web portal. Select Expert mode and click on Internet-Box > Firmware on the menu. Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
* * *
* * *
### Older firmware
#### Release Notes (Version 13.20.15)
* Security improvements and various stability improvements for the WLAN-Box 3.
#### Release Notes (Version 13.06.45)
* Initial version for the WLAN-Box 3.
* * *
### Current firmware
The firmware of your WLAN-Box will be updated automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Go to instructions
Download latest version
* * *
#### Release Notes (Version 14.00.39)
New
* WebUI: Improved user experience for the WLAN-Boxes and WLAN settings.
Solved
* After a software update, it could happen that the WLAN was automatically activated although it was previously switched off.
* Sporadic connection drops between the Internet-Box and a WLAN-Box indicated by a red LED on the WLAN-Box.
* Fixing connection issues on the 2.4 GHz band that were affecting specific end devices.
* Several stability and security improvements
* * *
#### Which firmware version do I have installed?
You can see which firmware version is currently installed on your WLAN-Box on the Internet-Box Web portal. Select Expert mode and click on Internet-Box > Firmware on the menu. Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
* * *
* * *
### Older firmware
#### Release Notes (Version 13.20.15)
* Security improvements and various stability improvements for the Wlan-Box.
#### Release Notes (Version 13.01.01)
* Stability improvement
#### Release Notes (Version 13.00.23)
* Stability improvement
#### Release Notes (Version 12.02.21) / (January 2022)
* Stability improvement
#### Release Notes (Version 12.00.27) / (July 2021)
* Stability improvement
* Clients connected via WLAN-Box Guest WLAN, not working after WLAN off and on (e.g. scheduler).
* IGMP reports can be sent from IoT devices correctly.
#### Release Notes (Version 11.03.33) / (April 2021)
* Stability improvement
#### Release Notes (Version 10.05.19) / (October 2020)
* New WLAN driver for improved performance and more stability
* Various bug fixes and security improvements
#### Release Notes (Version 10.04.23) / (March 2020)

text: * Stability improvement
* Clients connected via WLAN-Box Guest WLAN, not working after WLAN off and on (e.g. scheduler).
* IGMP reports can be sent from IoT devices correctly.
#### Release Notes (Version 11.03.33) / (April 2021)
* Stability improvement
#### Release Notes (Version 10.05.19) / (October 2020)
* New WLAN driver for improved performance and more stability
* Various bug fixes and security improvements
#### Release Notes (Version 10.04.23) / (March 2020)
* WLAN security patch for "Kr00k" (CVE-2019-15126)
* Internet Mobile Connect via smartphone (iOS and Android) can be used as temporarily bridge during Internet connection error
* Telephony support on the Swisscom-Box
* Disabling WLAN 6 on the WLAN-Box 2
* New version of network attached storage
* New icons for devices on the Web UI and Home app
* Further development of the Smart Home components to support new functions in the Swisscom Home app
* A number of stability optimisations for telephony, WLAN, web portal and Internet
* Various bug fixes and improved security
#### Release Notes (Version 10.03.17) / (November 2019)
* Various bug fixes and improved security
#### Release Notes (Version 10.02.17) / (July 2019)
* Optimisation of WLAN Steering algorithm for improved control and shorter interruptions
* Various bug fixes and improved security
#### Release Notes (Version 10.01.29) / (February 2019)
* The WLAN-Box now also supports the guest WLAN.
* Various stability and security improvements.
* * *
## Fixed-network telephony
Discover the firmware information for your HD phone.
* ######  HD Phone Gigaset Comfort 551HX
* ######  HD-Phone Davos
* ######  HD Phone Vtech HD 10
* ######  HD-Phone Gigaset CL660HX
* ######  HD-Phone Gigaset E560HX
* ######  Gigaset Repeater HX
* * *
### Current firmware
The firmware of your fixed-network telephone will be updated automatically as soon as a new version is available.
#### Release Notes (Version 133.005.04) / May 2023)
* Minor bug fixes and improvements
* * *
### Older firmware
#### Release Notes (Version 133.005.02) / (October 2022)
* This release is necessary for maintenance reasons
* * *
### Current firmware
The firmware of your fixed-network telephone will be updated automatically as soon as a new version is available.
#### Release Notes (Version vH032) / (May 2019)
* This release is necessary for maintenance reasons
* * *
* * *
### Older firmware
#### Release Notes (Version vH029) / (September 2017)
* Minor bug fixes and optimizations
#### Release Notes (Version vH026) / (February 2017)
* Call volume increased for normal and HD calls
* Error message if more than 4 handsets are registered
* Further minor error corrections
### Current firmware
The firmware of your fixed-network telephone will be updated automatically as soon as a new version is available.
#### Release Notes (Version vH013) / (June 2019)
* This release is necessary for maintenance reasons
* * *
* * *
### Older firmware
#### Release Notes (Version vH010) / (October 2017)
* Minor bug fixes and optimizations
### Current firmware
The firmware of your fixed-network telephone will be updated automatically as soon as a new version is available.
#### Release Notes (Version 119.013.00) / (February 2020)
* Improvements in call behaviour when using the Gigaset Repeater HX.
* For a new phone book entry, the phone types Private, Mobile and Office are the default settings.
* * *
* * *
### Older firmware
#### Release Notes (Version 119.010.00) / (October 2017)
* Minor bug fixes and optimizations

text: ### Current firmware
The firmware of your fixed-network telephone will be updated automatically as soon as a new version is available.
#### Release Notes (Version 119.013.00) / (February 2020)
* Improvements in call behaviour when using the Gigaset Repeater HX.
* For a new phone book entry, the phone types Private, Mobile and Office are the default settings.
* * *
* * *
### Older firmware
#### Release Notes (Version 119.010.00) / (October 2017)
* Minor bug fixes and optimizations
### Current firmware
The firmware of your fixed-network telephone will be updated automatically as soon as a new version is available.
#### Release Notes (Version 118.017.04) / (March 2022)
* Minor bug fixes and optimizations
* * *
* * *
### Older firmware
#### Release Notes (Version 118.017.02) / (March 2020)
* Improvements in call behaviour when using the Gigaset Repeater HX.
* For a new phone book entry, the phone types Private, Mobile and Office are the default settings.
#### Release Notes (Version 118.015.00) / (October 2017)
* Minor bug fixes and optimizations
### Current firmware
The firmware of your fixed-network telephone will be updated automatically as soon as a new version is available.
* Release Notes (Version V0027) / (March 2019)
## Internet router
Discover the firmware information for your router.
* ######  Internet-Box 4
* ######  Internet-Box 3
* ######  Internet-Box 2
* ######  Internet-Box plus
* ######  Internet-Box standard
* ######  Internet-Box light
* ######  Centro Business 3.0
* ######  Centro Business 2.0
* ######  Centro Business 1.0
* * *
### Current firmware
The firmware of your router will be updated automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Go to instructions
#### Release Notes & Download "Centro Business"
Release Note latest firmware & Manual Download
#### Release Notes & Download "Toolkit for Business"
Current Firmware & Release Note
* * *
* * *
### Older firmware
#### Release Notes "Centro Business"
* * *
* * *
## Please use the following online form for suggestions or improvements to the current firmware
In case of problems or support requests please contact us.
Which firmware did you use?*
__
What would you like to tell us?*
__
Phone number of the affected connection*
__
Phone number for callback*
__
Send Feedback
* * *
### Current firmware
The firmware of your router will be updated automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Go to instructions
Download latest version
* * *
#### Release Notes (Version 7.12.20 sig)
* The firmware contains new security batches
* Supports migration from IPv6rd to IPv6 Native (DHCP Only)
* * *
#### Welche Firmware-Version ist bei mir installiert?
Auf dem Web-Portal der Internet-Box sehen Sie, welche Firmware-Version aktuell auf Ihrer Internet-Box installiert ist. Wechseln Sie in den "Experten-Modus" und klicken Sie im Menü auf "Internet-Box" > "Firmware". Beachten Sie, dass Sie nur auf das Web-Portal zugreifen können, wenn sie innerhalb des Netzwerks mit Ihrer Internet-Box verbunden sind.
* * *
* * *
### Older firmware
#### Release Notes (Version 7.12.18 sig) / (April 2021)
* The firmware contains new security batches
#### Release Notes (Version 7.12.16 sig) / (October 2020)
* The firmware contains new security batches

text: * * *
* * *
### Older firmware
#### Release Notes (Version 7.12.18 sig) / (April 2021)
* The firmware contains new security batches
#### Release Notes (Version 7.12.16 sig) / (October 2020)
* The firmware contains new security batches
* Common synchronization problems with ISDN (DSS1) telephony have been fixed
* Phone problems when managing the codec G711(SIP) have been fixed
#### Release Notes (Version 7.12.12 sig) / (October 2019)
* Ensuring Swisscom network compatibility (certificate)
#### Release Notes (Version 7.12.10 sig) / (September 2017)
New design in the router portal
* The layout and the navigation structure (PDF) in the router portal have been revised and selectively optimized.
* In the login window, the user can now select initially whether the access should be made via an encrypted https-connection or not.
Improved WPS settings in the router portal
The user can specify under the WLAN menu item, whether or for which WLAN exactly (WLAN 1, WLAN 2 or guest network) the WPS function should be available (for the connection of additional devices), if the WLAN key at the Centro Business is pressed for 5 seconds or WPS is started via the router portal. Important: for security reasons, the WPS function is deactivated after each restart or a router reset.
Outdated WPA encryption for the WLAN has been removed
The interim WPA encryption standard is no longer supported. Older devices that only support WPA must be connected to the Internet as an alternative. All newer WLAN devices automatically connect to the standard WPA2 encryption.
Various bug fixes.
#### Release Notes (Version 7.10.18 sig) / (November 2016)
* Introduction of IP dual stack IPv4 and IPv6
* New IP Passthrough for Local Security Gateway use case
* WAN reset from router GUI always available
* VPN can be set up without fixed IP address
* Firewall fully adapted for LAN and DMZ
* Port forwarding (NAPT) fully adapted
* Number allocation adapted for analogue telephones
* Device list adapted
* * *
* * *
## Please use the following online form for suggestions or improvements to the current firmware
In case of problems or support requests please contact us.
Which firmware did you use?*
__
What would you like to tell us?*
__
Phone number of the affected connection*
__
Phone number for callback*
__
Send Feedback
* * *
### Current firmware
The firmware of your router will be updated automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Go to instructions
#### Release Notes & Download "Centro Business"
Release Note latest firmware
* * *
* * *
### Older firmware
#### Release Notes "Centro Business"
* * *
* * *
## Please use the following online form for suggestions or improvements to the current firmware
In case of problems or support requests please contact us.
Which firmware did you use?*
__
What would you like to tell us?*
__
Phone number of the affected connection*
__
Phone number for callback*
__
Send Feedback
* * *
### Current firmware

text: Go to instructions
#### Release Notes & Download "Centro Business"
Release Note latest firmware
* * *
* * *
### Older firmware
#### Release Notes "Centro Business"
* * *
* * *
## Please use the following online form for suggestions or improvements to the current firmware
In case of problems or support requests please contact us.
Which firmware did you use?*
__
What would you like to tell us?*
__
Phone number of the affected connection*
__
Phone number for callback*
__
Send Feedback
* * *
### Current firmware
The firmware of your router will be updated automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Go to instructions
Download latest version
* * *
#### Release Notes (Version 08.06.06)
* Various stability and security improvements
* * *
#### Which firmware version do I have installed?
You can see which firmware version is currently installed on your WLAN-Box on the Internet-Box Web portal. Select Expert mode and click on Internet-Box > Firmware on the menu. Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
* * *
* * *
### Older firmware
#### Release Notes (Version 08.04.36) / (June 2018)
* Automatic telephone directory backup
* Complete support from MWI (Message Waiting Indicator)
* Various stability improvements
#### Release Notes (Version 08.04.26) / (November 2017)
* Automatic telephone directory backup
* Complete support from MWI (Message Waiting Indicator)
* Various stability improvements
* * *
### Current firmware
The firmware of your router will be updated automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Go to instructions
Download latest version
* * *
#### Release Notes (Version 11.06.06)
New
* WebUI: DynDNS configuration can be done using the MySwisscom App
* WebUI: Access to the WebUI of the Internet-Box is possible using the URL internetbox.swisscom.ch
Improvments
* Optimisation in the Telephone configuration - solved some errors, that occurred after the firmware update and prevented the reception of calls
* Several bug fixes and improvements in stability
* Security improvements
* * *
#### Which firmware version do I have installed?
You can see which firmware version is currently installed on your WLAN-Box on the Internet-Box Web portal. Select Expert mode and click on Internet-Box > Firmware on the menu. Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
* * *
* * *
### Older firmware
#### Release Notes (Version 11.05.04)
* Security improvements and various stability improvements in the area of internet, WiFi and telephony.
* Internet Mobile Connect activated by default and can't be disabled in the webportal.
#### Release Notes (Version 11.04.22)
New
* Native IPv6 is supported.
Improvements
* Various stability improvements for Internet and telephony
#### Release Notes (Version 11.03.46) / (April 2021)
* TV-Box can connect to WLAN-Box via WLAN if the WLAN-Box is connected to the Internet-Box by cable.
* WLAN use statistics are available for each device.
* Up to 500 contacts can now be saved in the telephone book.

text: #### Release Notes (Version 11.04.22)
New
* Native IPv6 is supported.
Improvements
* Various stability improvements for Internet and telephony
#### Release Notes (Version 11.03.46) / (April 2021)
* TV-Box can connect to WLAN-Box via WLAN if the WLAN-Box is connected to the Internet-Box by cable.
* WLAN use statistics are available for each device.
* Up to 500 contacts can now be saved in the telephone book.
* IPV6 firewall settings are set to strict by default.
* LAN security solution for detecting devices infected with malware.
* Further development of the Smart Home components to support new functions in the Swisscom Home app.
* Stability improvements for IKEA, Netatmo, Logitech and Smart Home configuration backup
* Improved Sonos rules
* Improved device notification
* Fixed-network telephony on the move
* Problem solved of devices losing connection to VPN server after around an hour.
* New software for the 2.5 Gbit/s Ethernet port (Internet-Box 3).
* Security and stability improvements.
#### Release Notes (Version 10.05.44) / (November 2020)
* Problem solved with audio in one direction
* New WLAN driver for better performance and stability
* Firewall definitions can be done per device
* DNS-Server (e.g. PI-Hole) can be configured via DHCP option 6 in the DHCP settings of the Internet-Box
* Infomaniak can be set as Dyn-DNS-provider
* Smart-Home: Supports sunrise/sunset rules. Complete rooms can be switched off and on.
* More stable connection of WLAN-Box (over Internet-Box or other WLAN boxes)
* New DECT basis software
* Proactive firmware update check in Web portal
* Various bug fixes and improved security
#### Release Notes (Version 10.04.40) / (July 2020)
* WLAN security patch for "Kr00k" (CVE-2019-15126)
* Internet Mobile Connect via smartphone (iOS and Android) can be used as temporarily bridge during Internet connection error
* Telephony support on the Swisscom-Box
* Disabling WLAN 6 on the WLAN-Box 2
* New version of network attached storage
* New icons for devices on the Web UI and Home app
* Further development of the Smart Home components to support new functions in the Swisscom Home app
* A number of stability optimisations for telephony, WLAN, web portal and Internet
* Various bug fixes and improved security
#### Release Notes (Version 10.03.50) / (November 2019)
* Further development of the Smart Home component to support functions of the Swisscom Home app
* Many stability optimisations in telephony, WLAN, web portal and Internet
* Various bug fixes and security improvements
* * *
### Current firmware
The firmware of your router will be updated automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Go to instructions
Download router firmware
Download application firmware
* * *
#### Release Notes Router Firmware (Version 11.06.06)
New
* WebUI: DynDNS configuration can be done using the MySwisscom App
* WebUI: Access to the WebUI of the Internet-Box is possible using the URL internetbox.swisscom.ch
Improvments
* Optimisation in the Telephone configuration - solved some errors, that occurred after the firmware update and prevented the reception of calls

text: Go to instructions
Download router firmware
Download application firmware
* * *
#### Release Notes Router Firmware (Version 11.06.06)
New
* WebUI: DynDNS configuration can be done using the MySwisscom App
* WebUI: Access to the WebUI of the Internet-Box is possible using the URL internetbox.swisscom.ch
Improvments
* Optimisation in the Telephone configuration - solved some errors, that occurred after the firmware update and prevented the reception of calls
* Several bug fixes and improvements in stability
* Security improvements
* * *
#### Which firmware version do I have installed?
You can see which firmware version is currently installed on your WLAN-Box on the Internet-Box Web portal. Select Expert mode and click on Internet-Box > Firmware on the menu. Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
* * *
* * *
### Older firmware
#### Release Notes Applications Firmware (Version 11.05.10)
* Various stability improvements
#### Release Notes Router Firmware (Version 11.05.04)
* Security improvements and various stability improvements in the area of internet, WiFi and telephony.
* Internet Mobile Connect activated by default and can't be disabled in the webportal.
#### Release Notes Router Firmware (Version 11.04.22)
New
* Native IPv6 is supported.
Improvements
* Various stability improvements for Internet and telephony
#### Release Notes Applications Firmware (Version 11.04.20)
* Various stability improvements
#### Release Notes Router Firmware (Version 11.03.46) / (April 2021)
* TV-Box can connect to WLAN-Box via WLAN if the WLAN-Box is connected to the Internet-Box by cable.
* WLAN use statistics are available for each device.
* Up to 500 contacts can now be saved in the telephone book.
* IPV6 firewall settings are set to strict by default.
* LAN security solution for detecting devices infected with malware.
* Further development of the Smart Home components to support new functions in the Swisscom Home app.
* Stability improvements for IKEA, Netatmo, Logitech and Smart Home configuration backup
* Improved Sonos rules
* Improved device notification
* Fixed-network telephony on the move
* Problem solved of devices losing connection to VPN server after around an hour.
* New software for the 2.5 Gbit/s Ethernet port (Internet-Box 3).
* Security and stability improvements.
#### Release Notes Applikations Firmware (Version 11.03.48) / (April 2021)
* Swisscom Smart Switch and Roomba iRobot are automatically recognised in the web portal and assigned the correct icon.
* Further development of the Smart Home component to support new functions of the Swisscom Home app.
#### Release Notes (Version 10.05.44) / (November 2020)
* Problem solved with audio in one direction
* New WLAN driver for better performance and stability
* Firewall definitions can be done per device
* DNS-Server (e.g. PI-Hole) can be configured via DHCP option 6 in the DHCP settings of the Internet-Box
* Infomaniak can be set as Dyn-DNS-provider
* Smart-Home: Supports sunrise/sunset rules. Complete rooms can be switched off and on.
* More stable connection of WLAN-Box (over Internet-Box or other WLAN boxes)
* New DECT basis software
* Proactive firmware update check in Web portal
* Various bug fixes and improved security

text: * DNS-Server (e.g. PI-Hole) can be configured via DHCP option 6 in the DHCP settings of the Internet-Box
* Infomaniak can be set as Dyn-DNS-provider
* Smart-Home: Supports sunrise/sunset rules. Complete rooms can be switched off and on.
* More stable connection of WLAN-Box (over Internet-Box or other WLAN boxes)
* New DECT basis software
* Proactive firmware update check in Web portal
* Various bug fixes and improved security
#### Release Notes (Version 10.05.74) / (November 2020)
* Supports sunrise/sunset rules and Voice Assistant enhancements for smart home skills. Users can switch entire rooms on or off.
* Various bug fixes and security enhancements
#### Release Notes (Version 10.04.68) / (March 2020)
* Support for Gigaset DECT repeater
* Support for up to five DECT handsets
* Optimisation of WLAN Steering algorithm for improved control and shorter interruptions
* Option to prioritise data transmission for specific devices
* Further development of the Smart Home component to support new devices, such as the Gigaset elements alarm system. Lighting and music can now be automatically faded in and out slowly. Combine all of your integrated sensors to create your own, sensor-based rules.
* A number of stability optimisations for telephony, WLAN, web portal and Internet
* Various bug fixes and improved security
#### Release Notes (Version 10.04.40) / (July 2020)
* WLAN security patch for "Kr00k" (CVE-2019-15126)
* Internet Mobile Connect via smartphone (iOS and Android) can be used as temporarily bridge during Internet connection error
* Telephony support on the Swisscom-Box
* Disabling WLAN 6 on the WLAN-Box 2
* New version of network attached storage
* New icons for devices on the Web UI and Home app
* Further development of the Smart Home components to support new functions in the Swisscom Home app
* A number of stability optimisations for telephony, WLAN, web portal and Internet
* Various bug fixes and improved security
* * *
### Current firmware
The firmware of your router will be updated automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Go to instructions
Download latest version
* * *
#### Release Notes (Version 14.00.50)
New
* The feature "Device prioritisation" has been improved.
* Data transfers of a device are now also prioritized in the home network if the device is connected directly to the Internet-Box.
* For routers with DSL Internet connection, an improvement (AQM - Active Queue Management) has been implemented to reduce latency and make the Internet connection faster.
* The UPnP function for devices on the LAN (local network) has been disabled to make the network even more secure. The function can be enabled on the WebUI.
* WebUI: For devices that are currently not connected to the WLAN, the last connection is displayed under "Last connected to".
* WebUI: Improved user experience for the WLAN-Boxes and WLAN settings.
* WebUI: Optimization of the WebUI view for mobile devices (Smartphone and Tablet).
* WebUI: New view to show the memory usage of the Internet-Box .

text: * WebUI: For devices that are currently not connected to the WLAN, the last connection is displayed under "Last connected to".
* WebUI: Improved user experience for the WLAN-Boxes and WLAN settings.
* WebUI: Optimization of the WebUI view for mobile devices (Smartphone and Tablet).
* WebUI: New view to show the memory usage of the Internet-Box .
* DynDNS: The DynDNS configuration can now be configured only via the My Swisscom app.
* Support of the new 4G USB stick Alcatel IK41VE1 for Internet Mobile Connect service.
Solved
* A high CPU load could occur on the Internet-Box 2.
* If two TV boxes were used at the same time, problems could occur, such as TV picture freezing.
* After a software update, it could happen that the WLAN was automatically activated although it was previously switched off.
* Sporadic connection drops between the Internet-Box and a WLAN-Box indicated by a red LED on the WLAN-Box.
* The WebUI could not be opened in certain situations
* When using an Internet booster sometimes the WebUI could not be opened.
* IKEv2 did not work when a dot (.) was used in the local ID.
* Fixing connection issues on the 2.4 GHz band that were affecting specific end devices.
* Several stability and security improvements
* Numerous small bugfixes
* * *
#### Which firmware version do I have installed?
You can see which firmware version is currently installed on your WLAN-Box on the Internet-Box Web portal. Select Expert mode and click on Internet-Box > Firmware on the menu. Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
* * *
* * *
### Older firmware
#### Release Notes (Version 13.20.26)
New:
* Security improvements and various stability improvements in the area of internet, WiFi and telephony.
* Added the support of VPN IKEv2 for MAC, Linux, iOS and Android.
* Internet Mobile Connect activated by default and can't be disabled in the webportal.
* New WLAN driver version (IB3, IB4).
* New DSL-Datapump 46v1 with improved stability (IB3).
* Webportal optimised for usage on mobile devices (responsive design) .
* New DECT base version with optimised calibration (IB4).
Solved:
* WiFi: SSID sometimes changes after a reboot (IB4).
* Disabling WiFi 6 (802.11ax) in the webportal has no effect
* Webportal: improvements of the topology view.
#### Release Notes (Version 13.01.24)
New
* Security improvements and various stability improvements in the area of internet and telephony.
* The minimum requirements for the router password and the WLAN password have been increased. A password must now be at least 8 characters long and contain a letter, a number and a special character.
Resolved issues
* WLAN-Box sometimes connects to the distant router instead of the closer second WLAN-Box.
* Network-internal requests to public IPs no longer work. (Hairpinning / NAT Loopback).
* WebUI: QR code for WLAN password cannot be read if it contains a semicolon.
* WebUI: WLAN channel 132-140 are not displayed correctly with WLAN scanner.
* WebUI: Network traffic behind a WLAN box is not displayed correctly.

text: Resolved issues
* WLAN-Box sometimes connects to the distant router instead of the closer second WLAN-Box.
* Network-internal requests to public IPs no longer work. (Hairpinning / NAT Loopback).
* WebUI: QR code for WLAN password cannot be read if it contains a semicolon.
* WebUI: WLAN channel 132-140 are not displayed correctly with WLAN scanner.
* WebUI: Network traffic behind a WLAN box is not displayed correctly.
* WebUI: Devices with 5Gbit/s are displayed with wrong speed at 10Gbit/s port.
#### Release Notes (Version 13.00.38)
New
* The WLAN connection currently used is shown in the device list.
* A new symbol for Apple TV is available in the web portal.
* Blocking by parental control functions displayed by device (e.g. surf time expired).
Resolved issues
* The WLAN scanner via the web portal runs for around 30 seconds.
* DNS error message can be displayed when the Internet-Box is offline.
* Used bandwidth is displayed for 2 instead of 10 minutes under diagnostics.
* Partial short WLAN interruption.
* Various stability improvements for Internet and telephony.
Known Issues
* The calculated WLAN bandwidth does not show correct values.
#### Release Notes (Version 12.02.48) / (January 2022)
New
* Internet block / parental control function can be activated / deactivated on the overview page.
* The WLAN bandwidth used is displayed on the overview page and device list.
* DNS cache size increased from 100 to 500.
* Further development of the Smart Home components to support new functions in the Swisscom Home app.
Resolved
* After a firmware update / restart of the Internet-Box, devices connected via Ethernet are not recognised behind a switch.
* DECT handset naming not correct after router reset.
* IGMP reports can be sent from IoT devices correctly (WB).
* Devices via VPN are not displayed in the device list.
* A number of stability optimisations for Telephony, WLAN, web portal and Internet.
#### Release Notes (Version 12.00.52) / (July 2021)
* Internet block / parental control function can be activated / deactivated on the overview page.
* The WLAN bandwidth used is displayed on the overview page and device list.
* DNS cache size increased from 100 to 500.
* Further development of the Smart Home components to support new functions in the Swisscom Home app.
#### Release Notes (Version 11.03.50) / (April 2021)
* TV-Box can connect to WLAN-Box via WLAN if the WLAN-Box is connected to the Internet-Box by cable.
* WLAN use statistics are available for each device.
* Up to 500 contacts can now be saved in the telephone book.
* IPV6 firewall settings are set to strict by default.
* LAN security solution for detecting devices infected with malware.
* Further development of the Smart Home components to support new functions in the Swisscom Home app.
* Problem solved of devices losing connection to VPN server after around an hour.
* New software for the 2.5 Gbit/s Ethernet port (Internet-Box 3).
* Security and stability improvements.
#### Release Notes (Version 10.05.44) / (November 2020)
* Problem solved with audio in one direction
* New WLAN driver for better performance and stability

text: * Further development of the Smart Home components to support new functions in the Swisscom Home app.
* Problem solved of devices losing connection to VPN server after around an hour.
* New software for the 2.5 Gbit/s Ethernet port (Internet-Box 3).
* Security and stability improvements.
#### Release Notes (Version 10.05.44) / (November 2020)
* Problem solved with audio in one direction
* New WLAN driver for better performance and stability
* Firewall definitions can be done per device
* DNS-Server (e.g. PI-Hole) can be configured via DHCP option 6 in the DHCP settings of the Internet-Box
* Infomaniak can be set as Dyn-DNS-provider
* Smart-Home: Supports sunrise/sunset rules. Complete rooms can be switched off and on.
* More stable connection of WLAN-Box (over Internet-Box or other WLAN boxes)
* New DECT basis software
* Proactive firmware update check in Web portal
* Various bug fixes and improved security
#### Release Notes (Version 10.05.38) / (October 2020)
* New WLAN driver for better performance and stability
* Firewall definitions can be done per device
* DNS-Server (e.g. PI-Hole) can be configured via DHCP option 6 in the DHCP settings of the Internet-Box
* Infomaniak can be set as Dyn-DNS-provider
* Smart-Home: Supports sunrise/sunset rules. Complete rooms can be switched off and on.
* More stable connection of WLAN-Box (over Internet-Box or other WLAN boxes)
* New DECT basis software
* Proactive firmware update check in Web portal
* Various bug fixes and improved security
#### Release Notes (Version 10.04.40) / (July 2020)
* WLAN security patch for "Kr00k" (CVE-2019-15126)
* Internet Mobile Connect via smartphone (iOS and Android) can be used as temporarily bridge during Internet connection error
* Telephony support on the Swisscom-Box
* Disabling WLAN 6 on the WLAN-Box 2
* New version of network attached storage
* New icons for devices on the Web UI and Home app
* Further development of the Smart Home components to support new functions in the Swisscom Home app
* A number of stability optimisations for telephony, WLAN, web portal and Internet
* Various bug fixes and improved security
* * *
### Current firmware
The firmware of your router will be updated automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Go to instructions
Download latest version
* * *
#### Release Notes (Version 14.00.50)
New
* The feature "Device prioritisation" has been improved.
* Data transfers of a device are now also prioritized in the home network if the device is connected directly to the Internet-Box.
* For routers with DSL Internet connection, an improvement (AQM - Active Queue Management) has been implemented to reduce latency and make the Internet connection faster.
* The UPnP function for devices on the LAN (local network) has been disabled to make the network even more secure. The function can be enabled on the WebUI.
* WebUI: For devices that are currently not connected to the WLAN, the last connection is displayed under "Last connected to".

text: * For routers with DSL Internet connection, an improvement (AQM - Active Queue Management) has been implemented to reduce latency and make the Internet connection faster.
* The UPnP function for devices on the LAN (local network) has been disabled to make the network even more secure. The function can be enabled on the WebUI.
* WebUI: For devices that are currently not connected to the WLAN, the last connection is displayed under "Last connected to".
* WebUI: Improved user experience for the WLAN-Boxes and WLAN settings.
* WebUI: Optimization of the WebUI view for mobile devices (Smartphone and Tablet).
* WebUI: New view to show the memory usage of the Internet-Box .
* DynDNS: The DynDNS configuration can now be configured only via the My Swisscom app.
* Support of the new 4G USB stick Alcatel IK41VE1 for Internet Mobile Connect service.
Solved
* A high CPU load could occur on the Internet-Box 2.
* If two TV boxes were used at the same time, problems could occur, such as TV picture freezing.
* After a software update, it could happen that the WLAN was automatically activated although it was previously switched off.
* Sporadic connection drops between the Internet-Box and a WLAN-Box indicated by a red LED on the WLAN-Box.
* The WebUI could not be opened in certain situations
* When using an Internet booster sometimes the WebUI could not be opened.
* IKEv2 did not work when a dot (.) was used in the local ID.
* Fixing connection issues on the 2.4 GHz band that were affecting specific end devices.
* Several stability and security improvements
* Numerous small bugfixes
* * *
#### Which firmware version do I have installed?
You can see which firmware version is currently installed on your WLAN-Box on the Internet-Box Web portal. Select Expert mode and click on Internet-Box > Firmware on the menu. Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
* * *
* * *
### Older firmware
#### Release Notes (Version 13.20.42)
Solved:
* Stability Improvements
#### Release Notes (Version 13.20.26)
New:
* Security improvements and various stability improvements in the area of internet, WiFi and telephony.
* Added the support of VPN IKEv2 for MAC, Linux, iOS and Android.
* Internet Mobile Connect activated by default and can't be disabled in the webportal.
* New WLAN driver version (IB3, IB4).
* New DSL-Datapump 46v1 with improved stability (IB3).
* Webportal optimised for usage on mobile devices (responsive design) .
* New DECT base version with optimised calibration (IB4).
Solved:
* WiFi: SSID sometimes changes after a reboot (IB4).
* Disabling WiFi 6 (802.11ax) in the webportal has no effect
* Webportal: improvements of the topology view.
#### Release Notes (Version 13.01.24)
New
* Security improvements and various stability improvements in the area of internet and telephony.
* The minimum requirements for the router password and the WLAN password have been increased. A password must now be at least 8 characters long and contain a letter, a number and a special character.
Resolved issues

text: * Disabling WiFi 6 (802.11ax) in the webportal has no effect
* Webportal: improvements of the topology view.
#### Release Notes (Version 13.01.24)
New
* Security improvements and various stability improvements in the area of internet and telephony.
* The minimum requirements for the router password and the WLAN password have been increased. A password must now be at least 8 characters long and contain a letter, a number and a special character.
Resolved issues
* WLAN-Box sometimes connects to the distant router instead of the closer second WLAN-Box.
* Network-internal requests to public IPs no longer work. (Hairpinning / NAT Loopback).
* WebUI: QR code for WLAN password cannot be read if it contains a semicolon.
* WebUI: WLAN channel 132-140 are not displayed correctly with WLAN scanner.
* WebUI: Network traffic behind a WLAN box is not displayed correctly.
* WebUI: Devices with 5Gbit/s are displayed with wrong speed at 10Gbit/s port.
#### Release Notes (Version 13.00.40)
New
* The WLAN connection currently used is shown in the device list.
* A new symbol for Apple TV is available in the web portal.
* Blocking by parental control functions displayed by device (e.g. surf time expired).
Resolved issues
* The WLAN scanner via the web portal runs for around 30 seconds.
* DNS error message can be displayed when the Internet-Box is offline.
* Used bandwidth is displayed for 2 instead of 10 minutes under diagnostics.
* WLAN channels 132-140 are not displayed correctly on WLAN scanner.
* Various stability improvements for Internet and telephony.
Known Issues
* The calculated WLAN bandwidth does not show correct values.
#### Release Notes (Version 12.08.36) / (April 2022)
Resolved
* Stability optimisations
#### Release Notes (Version 12.08.30) / (January 2021)
* Initial firmware for rollout of the Internet-Box 4
* Supports fibre optic technologies up to 10 Gbit/s
* Supports Wi-Fi 6 and 160 MHz WLAN bandwidth
* Supports the latest 10 Gbit/s Ethernet port
* Enables the wireless connection of up to 5 HD-Phones
* Supports the popular additional Internet-Box functions like Guest WLAN, parental control, VPN and DynDNS.
* Compatible with WLAN-Box to increase range
* * *
### Current firmware
The firmware of your router will be updated automatically as soon as a new version is available. If you do not want to wait for the automatic update, you can download and install firmware manually.
Go to instructions
Download latest version
* * *
#### Release Notes (Version 14.00.50)
New
* The feature "Device prioritisation" has been improved.
* Data transfers of a device are now also prioritized in the home network if the device is connected directly to the Internet-Box.
* For routers with DSL Internet connection, an improvement (AQM - Active Queue Management) has been implemented to reduce latency and make the Internet connection faster.
* The UPnP function for devices on the LAN (local network) has been disabled to make the network even more secure. The function can be enabled on the WebUI.
* WebUI: For devices that are currently not connected to the WLAN, the last connection is displayed under "Last connected to".

text: * For routers with DSL Internet connection, an improvement (AQM - Active Queue Management) has been implemented to reduce latency and make the Internet connection faster.
* The UPnP function for devices on the LAN (local network) has been disabled to make the network even more secure. The function can be enabled on the WebUI.
* WebUI: For devices that are currently not connected to the WLAN, the last connection is displayed under "Last connected to".
* WebUI: Improved user experience for the WLAN-Boxes and WLAN settings.
* WebUI: Optimization of the WebUI view for mobile devices (Smartphone and Tablet).
* WebUI: New view to show the memory usage of the Internet-Box .
* DynDNS: The DynDNS configuration can now be configured only via the My Swisscom app.
* Support of the new 4G USB stick Alcatel IK41VE1 for Internet Mobile Connect service.
Solved
* A high CPU load could occur on the Internet-Box 2.
* If two TV boxes were used at the same time, problems could occur, such as TV picture freezing.
* After a software update, it could happen that the WLAN was automatically activated although it was previously switched off.
* Sporadic connection drops between the Internet-Box and a WLAN-Box indicated by a red LED on the WLAN-Box.
* The WebUI could not be opened in certain situations
* When using an Internet booster sometimes the WebUI could not be opened.
* IKEv2 did not work when a dot (.) was used in the local ID.
* Fixing connection issues on the 2.4 GHz band that were affecting specific end devices.
* Several stability and security improvements
* Numerous small bugfixes
* * *
#### Which firmware version do I have installed?
You can see which firmware version is currently installed on your WLAN-Box on the Internet-Box Web portal. Select Expert mode and click on Internet-Box > Firmware on the menu. Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
* * *
* * *
### Older firmware
#### Release Notes (Version 13.20.26)
New
* Security improvements and various stability improvements in the area of internet, WiFi and telephony.
* Added the support of VPN IKEv2 for MAC, Linux, iOS and Android.
* Internet Mobile Connect activated by default and can't be disabled in the webportal.
* New WLAN driver version (IB3, IB4).
* New DSL-Datapump 46v1 with improved stability (IB3).
* Webportal optimised for usage on mobile devices (responsive design) .
* New DECT base version with optimised calibration (IB4).
Resolved issues
* WiFi: SSID sometimes changes after a reboot (IB4).
* Disabling WiFi 6 (802.11ax) in the webportal has no effect
* Webportal: improvements of the topology view.
#### Release Notes (Version 13.01.24)
New
* Security improvements and various stability improvements in the area of internet and telephony.
* The minimum requirements for the router password and the WLAN password have been increased. A password must now be at least 8 characters long and contain a letter, a number and a special character.
Resolved issues
* WLAN-Box sometimes connects to the distant router instead of the closer second WLAN-Box.

text: #### Release Notes (Version 13.01.24)
New
* Security improvements and various stability improvements in the area of internet and telephony.
* The minimum requirements for the router password and the WLAN password have been increased. A password must now be at least 8 characters long and contain a letter, a number and a special character.
Resolved issues
* WLAN-Box sometimes connects to the distant router instead of the closer second WLAN-Box.
* Network-internal requests to public IPs no longer work. (Hairpinning / NAT Loopback).
* WebUI: QR code for WLAN password cannot be read if it contains a semicolon.
* WebUI: WLAN channel 132-140 are not displayed correctly with WLAN scanner.
* WebUI: Network traffic behind a WLAN box is not displayed correctly.
* WebUI: Devices with 5Gbit/s are displayed with wrong speed at 10Gbit/s port.
#### Release Notes (Version 13.00.42)
New
* The WLAN connection currently used is shown in the device list.
* A new symbol for Apple TV is available in the web portal.
* Blocking by parental control functions displayed by device (e.g. surf time expired).
Resolved issues
* The WLAN scanner via the web portal runs for around 30 seconds.
* DNS error message can be displayed when the Internet-Box is offline.
* The 5G booster is highlighted in red in the Web UI when it is connected behind a WLAN-Box.
* Used bandwidth is displayed for 2 instead of 10 minutes under diagnostics.
* WLAN channels 132-140 are not displayed correctly on WLAN scanner.
* Various stability improvements for Internet and telephony.
Known Issues
* The calculated WLAN bandwidth does not show correct values.
#### Release Notes (Version 12.02.48) / (January 2022)
New elements
* Validation for firewall rules updated.
* QR codes can be displayed on the overview and WLAN page for the WLAN access data.
* IPv6 servers can be specified under Network/DHCP.
* New Dyn DNS providers are supported (OVH DynHost, GnuDIP, Afraid FreeDNS, SwissCenter).
* Further development of the Smart Home components to support new functions in the Swisscom Home app.
Resolved issues
* WLAN steering improvements.
* The time of the last connection for devices connected via the VPN is correct.
* Guest WLAN not always visible.
* Clicking + on the network topology sometimes generates too many symbols.
* WLAN-Box name incorrect after resetting the Internet-Box.
* Strict firewall mode aligned with standard (rfc4890).
* A number of stability optimisations for telephony, WLAN, web portal and Internet.
#### Release Notes (Version 12.00.56) / (July 2021)
* Internet block / parental control function can be activated / deactivated on the overview page.
* Maximum number of devices per WLAN band increased to 64 (total from the two bands cannot exceed 96).
* The WLAN bandwidth used is displayed on the overview page and device list.
* DNS cache size increased from 100 to 500.
* Configuration will be lost when downgrading to R11.3 or earlier. Before downgrading, we recommend creating a manual backup.
* Further development of the Smart Home components to support new functions in the Swisscom Home app.
#### Release Notes (Version 11.03.50) / (April 2021)

text: * The WLAN bandwidth used is displayed on the overview page and device list.
* DNS cache size increased from 100 to 500.
* Configuration will be lost when downgrading to R11.3 or earlier. Before downgrading, we recommend creating a manual backup.
* Further development of the Smart Home components to support new functions in the Swisscom Home app.
#### Release Notes (Version 11.03.50) / (April 2021)
* TV-Box can connect to WLAN-Box via WLAN if the WLAN-Box is connected to the Internet-Box by cable.
* WLAN use statistics are available for each device.
* Up to 500 contacts can now be saved in the telephone book.
* IPV6 firewall settings are set to strict by default.
* LAN security solution for detecting devices infected with malware.
* Further development of the Smart Home components to support new functions in the Swisscom Home app.
* Problem solved of devices losing connection to VPN server after around an hour.
* New software for the 2.5 Gbit/s Ethernet port (Internet-Box 3).
* Security and stability improvements.
#### Release Notes (Version 11.01.30) / (November 2020)
* Optimization of the download speed in case upload is saturated (Prioritization of TCP acknowledge packets)
* Further development of the Smart Home components to support new functions in the Swisscom Home app.
#### Release Notes (Version 11.01.24) / (September 2020)
* Optimization of the download speed in case upload is saturated (Prioritization of TCP acknowledge packets)
* Further development of the Smart Home components to support new functions in the Swisscom Home app.
#### Release Notes (Version 11.01.20) / (July 2020)
* Optimisations of Ookla Speedtest with 2.5G port.
* Internet access over Internet-Box VPN is again working with strict firewall setting.
* Problem solved of menu control not being possible using the zero button on an HD telephone (e.g. COMBOX®).
* Better description of Internet Mobile Connect in Web portal.
* Further development of the Smart Home components to support new functions in the Swisscom Home app.
* A number of stability optimisations for telephony, WLAN, web portal and Internet.
* Various bug fixes and improved security.
* * *
## Swisscom blue TV
Automatic updates are regularly carried out on Swisscom TV-Boxes and the blue TV app to enhance your TV experience and add new features.
These updates cannot be managed manually and are rolled out gradually. This means that an update will target a small group of users in the first instance before it is gradually rolled out to a wider group.
For more information about updates, visit the Swisscom Community.
* * *

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# Cancellation in the event of death
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text: # Impressum
### Swisscom Ltd
Head office: Worblaufen
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Swisscom Ltd
Alte Tiefenaustrasse 6
CH-3050 Bern
Please go to the contact page to get in touch with Swisscom.
### Residential customers
Telephone: 0800 800 800
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### Business customers
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### Links
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text: ## Low Power Network LoRaWAN
#  LPN LoRaWAN– the ideal network for your IoT applications
By using the Swisscom Low Power Network (LPN), you can reliably connect your IoT devices and sensors to your systems. Based on the LoRaWAN standard, the LPN is ideal for transmitting small volumes of data. The LPN also enables you to reduce your devices’ energy consumption.
###  LPN – progress thanks to secure IoT connectivity
In the past, energy supplier staff had to read all the electricity meters in a supply area in person. Nowadays, companies automatically receive real-time consumption data sent from smart meter IoT devices. This example demonstrates the economic and environmental potential inherent in digitised processes. With smart applications on the Internet of Things (IoT), companies can implement effective solutions to current challenges, such as the shortage of skilled labour, rising energy prices, the scarcity of resources, cost efficiency and climate protection.
In the past, energy supplier staff had to read all the electricity meters in a supply area in person. Nowadays, companies automatically receive real-time consumption data sent from smart meter IoT devices. This example demonstrates the economic and environmental potential inherent in digitised processes. With smart applications on the Internet of Things (IoT), companies can implement effective solutions to current challenges, such as the shortage of skilled labour, rising energy prices, the scarcity of resources, cost efficiency and climate protection.
####  Member of the LoRa Alliance
Swisscom is a member of the LoRa Alliance and collaborates in the further development of the LoRaWAN standard.
###  Your benefits
* 24/7 monitoring and field services ensure maximum network availability
* Stable IoT connectivity, even in rural areas and other countries
* Energy-saving, Swiss-wide geolocation without the use of GPS technology
###  When is it the right solution?
If your IoT application requires battery-saving communication over a Low Power Network that offers good building penetration, especially in places with poor reception. The communications network needs to be available in indoor and outdoor areas throughout Switzerland with the ability to be strengthened locally.
The Swisscom LPN reliably transmits your IoT data across Switzerland – and other countries, thanks to our roaming agreement. No cable installations are needed because the transmission of data between your IoT devices and the gateways connected to the Internet is wireless. This is hugely beneficial in buildings with preserved architectural heritage or when tracking containers, for instance. Despite regular data transfers, your devices consume virtually no power, and the batteries last up to ten years. The LPN achieves a long range and effective building penetration.
You do not need any specific expertise to use your IoT network. The devices connected to LoRaWAN are managed simply, using a dashboard or your own systems and a wide range of self-service configuration, diagnostics and alert functions.
###  Why Swisscom?
* Nationwide: The largest Swiss-wide LoRaWAN, also available in other countries.
* Reliable: Professional network support thanks to long-standing experience.
* Cost-effective: Managed connectivity without major investment on your par.
###  Order IoT connectivity
###  IoT webshop

text: ###  Why Swisscom?
* Nationwide: The largest Swiss-wide LoRaWAN, also available in other countries.
* Reliable: Professional network support thanks to long-standing experience.
* Cost-effective: Managed connectivity without major investment on your par.
###  Order IoT connectivity
###  IoT webshop
Get started right away and simply order IoT connectivity in the IoT webshop, as the basis for your IoT project.
Go to IoT webshop
####  Downloads
* Factsheet Low Power Network
* Connect Low Power Wide Area factsheet
* LPN Device Catalogue
* Developer Guide for CMP LPN
###  LPN LoRaWAN quotation
####  Request a no-obligation quotation
Discuss your ideas and plans for your Internet of Things project with us. We will be happy to prepare a no-obligation quotation.
Request quotation
###  Current LPN LoRaWAN network coverage
The Swisscom LPN currently covers 97 percent of the Swiss population. The information on this map is based on network coverage simulations, which means it may deviate slightly from actual coverage.
Download the map (Google Earth must be installed)(opens in new tab)
Log in through our IoT app(opens in new tab) to get a more detailed view.
###  LPN in use
The Swisscom Low Power Network is the reliable connectivity platform for countless IoT applications. Here are some examples of how companies and local authorities can act more sustainably and profitably thanks to IoT solutions.
#### Smart Metering
Remote meter reading
A water supply cooperative uses water meters. To collect consumption data, employees have to read the meters in person. With LPN, meter devices send consumption data to the billing centre on a daily or even an hourly basis. The automated generation of current data opens up new opportunities and business models to utility companies.
#### Monitoring
Monitoring local environment and air quality
A local authority makes extensive use of LoRaWAN sensors to monitor the local environmental conditions in order to plan its road salt spreading schedules. This energy-saving solution allows devices to operate over a large area for a long time with minimal maintenance. The local authority also uses several sensors to measure air quality in the municipal region. Based on this efficiently collected data, the authority identifies areas in which improvement measures are required.
#### Tracking
Tracking locations and temperatures
A concert equipment provider has hired out valuable equipment. LoRaWAN sensors allow it to cost-effectively determine where the equipment is at all times. It also doesn’t have to worry about replacing the batteries in the sensors. A pharmaceutical sales company wants to ensure that the required refrigeration temperature is maintained throughout the entire logistics chain. To do so, it deploys a large number of cost-effective LoRaWAN temperature sensors across Switzerland.
#### Agriculture
Protecting the harvest
A farmer wants to protect his harvest from adverse environmental conditions. He therefore uses sensors to monitor fertiliser, moisture levels and temperature. When critical levels are reached, he receives automatically generated reports and can respond promptly, by irrigating a dry field, for instance.
#### Smart buildings
Monitoring air quality

text: #### Agriculture
Protecting the harvest
A farmer wants to protect his harvest from adverse environmental conditions. He therefore uses sensors to monitor fertiliser, moisture levels and temperature. When critical levels are reached, he receives automatically generated reports and can respond promptly, by irrigating a dry field, for instance.
#### Smart buildings
Monitoring air quality
A bank uses LoRaWAN sensors to monitor the air quality in the offices at its headquarters. The readings feed into the ventilation management system, which can then guarantee consistently high air quality throughout the building.
#### Smart office
Calculating workplace occupancy
Data from LoRaWAN sensors provides an insurance company with meaningful data relating to actual workplace occupancy and available meeting rooms. The company can use this to optimise the organisation’s site strategy and behaviour and take an important step towards the Smart Office.
#### Smart City
Controlling street lighting remotely
Local authorities or cantons can use the Internet of Things to network their street lighting systems and control them remotely using LoRaWAN. This reduces light pollution and energy consumption. They can also rapidly adjust the street lighting from their control rooms according to the situation, for instance if there is a cultural event in a particular area.
__ “Using IoT sensors, we have been able to build a lean, targeted solution for our shop floor needs.”
Pirmin Steiner, Digital Transformation Manager, Früh Verpackungstechnik AG
* Find out more
__ “The buttonboard is extremely versatile for facility management.”
Corinne Blatter , Service-on-Demand project managerPost Real Estate Management and Services Ltd
* Find out more
__ “LPN enables us to analyse energy consumption data much more effectively.”
Patrik Lanter, CEO of the NeoVac Group
* Find out more
__ “Thanks to soil moisture monitoring, the crops are better protected from disease.”
Reto Minder, farmer in Jeuss (FR)
* Find out more
__ “IoT sensors connected to the Internet via LoRaWAN. I knew straight away that this was exactly what we needed.”
Marcel Wyss, CEO and owner of Universal-Feuerlöschgeräte AG
* Find out more
1.   2.   3.   4.   5.
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###  LPN FAQs
#### What are the benefits of LPN LoRaWAN?
LPN LoRaWAN provides a cost-effective and highly energy-efficient way to transfer small amounts of data. The Swisscom LPN is Switzerland’s largest and best LoRaWAN network. The national coverage it provides enables you to carry out LoRaWAN-based geolocation without energy-intensive GPS modules. By using LPN, you can focus fully on your application, without having to think about network management. If you want to extend or consolidate your network locally, our LPN gateways offer a simple, cost-efficient solution. All you need is a mains supply.
#### How long can battery-operated IoT devices run for in the LoRaWAN?

text: #### How long can battery-operated IoT devices run for in the LoRaWAN?
Battery life depends on a number of factors: How good is the local network coverage? How often is data transmitted? What volume of data is sent? How energy efficient is the device and what built-in sensors does it have? How does the energy consumption of a GPS module, for example, compare to that of IoT communication? Depending on the device and applications, batteries may last up to ten years or more.
#### Is LoRaWAN secure? Is the data encrypted?
LoRaWAN can be considered highly secure because it supports the concept of end-to-end encryption. For this, is uses AES-128 (advanced encryption standard). An individual symmetric key (AppKey) is required for connection to the network.
#### Can LPN LoRaWAN be used in other countries too? (LPN-Roaming)
Yes. If it is configured correctly and has the right connectivity plan, you can also use IoT devices in other countries. We are constantly working on the expansion of our offering. The Swisscom LPN is currently available in France, Belgium, Spain, Denmark, the Netherlands, Sweden, Norway, Finland, the UK and Ireland. Do you have specific requirements? Please get in touch with us. We will be happy to help you.
#### Does Swisscom also offer integrated IoT solutions?
Yes. In addition to connectivity, Swisscom also offers fully integrated IoT solutions that are designed around your requirements. We also collaborate with various partners from our IoT ecosystem, who we can call upon if necessary, such as hardware manufacturers.
#### What is the difference between LoRa and LoRaWAN?
LoRa is a wireless transmission technology that uses modulation according to the CSS principle. LoRa communicates in the unlicensed but regulated ISM frequency range (868 MHz in Europe). The technology was invented and is owned by the semiconductor supplier Semtech.
LoRaWAN is an open communications protocol standard that uses LoRa technology and includes the network layer. LoRaWAN is managed globally by the LoRa Alliance, whose members include Swisscom.
###  Learn more about the Internet of Things
####  Our experts will be happy to answer your questions. Contact us.
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text: # Dirk Wierzbitzki
Head of Residential Customers
Member of the Group Executive Board since January 2016
Born 1965
German citizen
Degree in electrical engineering
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Dirk Wierzbitzki has been a member of the Swisscom Board of Directors since 2016, initially as Head of the Products & Marketing division and, since 2020, as Head of Residential Customers. After completing his degree in electrical engineering, he started his career at Siemens in product management. From 1994, he worked in various management positions at Vodafone in the areas of product development, product management and commercial offer management. In 2010 he joined Swisscom, where he held a number of different roles in customer experience design, fixed network and TV. Since 2016, he has had overall management responsibility for all products and services within the Residential Customers division. He is a member of the Board of Directors of SoftAtHome, a software development company for smart home solutions.
“Best product and service experiences impress our customers and set us apart from the competition.“
## Career
* 1994–2001 Head of Product Management, Mannesmann D2 (now Vodafone Germany)
* 2001–2003 Director for Innovation Management, Vodafone Global Products and Services
* 2003–2006 Director of Commercial Terminals, Vodafone Group
* 2006–2008 Director of Consumer Internet Services and Platforms, Vodafone Group
* 2008–2010 Director of Communications Services, Vodafone Group
* 2010–2015 Member of the Management Board, Residential Customers, Swisscom (Switzerland) Ltd
* 2010–2012 Head of Customer Experience Design for Residential Customers, Swisscom (Switzerland) Ltd
* 2013–2015 Head of Fixed-network Business & TV for Residential Customers, Swisscom (Switzerland Ltd)
* 2016–2019 Head of Products & Marketing division, Swisscom (Switzerland) Ltd
* Since January 2016 Member of the Swisscom Group Executive Board
* Since 2020 Head of Residential Customers
### Shareholding
1,535 (as at 31.12.2022)
## Mandate
* Member of the Board of Directors of SoftAtHome, Paris
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text: ## IT-Services
#  IT procurement, lifecycle services and special solutions for your IT infrastructure
Go to offer
IT ServicesIT procurement, lifecycle services and special solutions for your IT infrastructure Contact usGo to offerGo to offerGo to SMEGo to SMEOutsource IT procurement and IT maintenance to us and take advantage of our special conditions as a major purchaser. We take care of the integration and lifecycle service of your device pool as well as the rollout and migration of workplace systems and meeting room solutions, giving you secure access to the latest infrastructure at all times.
###  Individual special solutions
The modular design means that you only choose the services you actually need: evaluation and financing, integration and installation, inventorisation for effective fault rectification, data migration and rollout, lifecycle management as well as any IT support including fault rectification and device replacement. You can benefit from secure communication (mail security), messaging from the cloud (SMMS) and a professional, reliable emergency alarm service (eAlarm), if required.
Kontakt
####  What’s in it for you:
* The best conditions for optimal hardware and software procurement and maintenance
* Seamless integration with existing systems and lifecycle management
* Optional services such as client migration, rollout, support, messaging, security and eAlarm
###  Your benefits
* Save costs with discounted purchase prices
* Reduce complexity with services from a single source
* Free up time to focus on your core business and create scope for innovation
###  Why Swisscom?
* Needs based: we cater to your requirements for procurement, workplaces and additional services.
* First rate: personalised advice, relevant products and targeted support.
* Reliable: proven processes and knowledgeable Swisscom specialists.
###  Special Workplace Solutions
##  Find individual solutions
Talk to us about the challenges you are facing. We will be happy to analyse your situation and demonstrate possible solutions.
Request quotation
####  Article
* Hybrid meetings and their rooms
###  Our hardware and IT service solutions
####  IT procurement
Take advantage of preferential conditions for the procurement and maintenance of hardware and software. Choose from over 60,000 items from leading manufacturers.
* Contact an expert
####  Client hardware services
The integration service for your hardware ensures no disruption to employee productivity and transparent costs at all times.
* Contact an expert
####  Client Migration and Rollout
Reduce risks and turnaround times when migrating to another workplace system. We also assume responsibility for client migration and rollout.
* Contact an expert
####  IT-Service Desk
Support your employees worldwide with targeted ICT support for any issues. You choose the service configurations and times that suit your needs.
* Find out more (PDF)
###  Our special solutions
####  Self Managed Messaging Services (SMMS)
Use SMMS to send messages directly from your existing, cloud-based e-mail infrastructure via e-mail, fax, SMS and web and communicate with people all over the world.
* Find out more
####  Mail Security
Reliable protection from spam, viruses, spyware and phishing 24/7. The Mail Security service ensures secure communication and protects your infrastructure.
* Find out more
####  eAlarm

text: * Find out more (PDF)
###  Our special solutions
####  Self Managed Messaging Services (SMMS)
Use SMMS to send messages directly from your existing, cloud-based e-mail infrastructure via e-mail, fax, SMS and web and communicate with people all over the world.
* Find out more
####  Mail Security
Reliable protection from spam, viruses, spyware and phishing 24/7. The Mail Security service ensures secure communication and protects your infrastructure.
* Find out more
####  eAlarm
Send alerts reliably, efficiently and flexibly in emergencies and crisis situations with the help of our managed service for SMEs, enterprise customers and emergency service organisations.
* Find out more
####  Document Workflow
Digitise printing and scanning technologies directly in your existing environment and simplify the day-to-day work of your employees.
* Find out more
###  Our meeting room solutions
Organise efficient, interactive meetings from anywhere. Discover our digital room booking service or modernise your meeting rooms with intelligent IT and hardware solutions.
####  ROOMZ
Digital booking systems for efficient room management.
* Find out more (PDF)
####  Individual meeting room solutions
Check out our wide range of smart meeting room solutions.
* Contact an expert
###  Our partnerships
###  More modern workplace solutions
IT Outtasking
#  Endpoint Manager
Easily deploy and manage endpoint devices.
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IT-Management
#  Enterprise Workspace
Central management of all workplaces through one single portal. Keep an overview and promote individuality in the workplace.
Find out more
####  Sustainability
Central IT procurement, seamless integration, efficient management and forward-thinking Lifecycle Management reduce your resource consumption and protect the environment.
Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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#  Overcoming hurdles in IoT projects
The concept is developed, the IoT project is launched. And yet high overall complexity and technical requirements can lead to difficulties at the design stage. This is a common problem for Internet of Things (IoT) projects.
Let us show you how to overcome the typical challenges, reduce time-to-market and make your IoT project a success.
In the white paper, discover:
* The most common stumbling blocks for IoT projects
* How to make it easier to get your IoT project off the ground
* How to fast-track your project timescales and curb costs
* The added value generated by using integrated data
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
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Business managers & IT experts
22\. August 2020
Technical detail
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Language Diversity @ Swisscom - getIT
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Personal Development
# Language Diversity @ Swisscom
As a child I spent my teenager years in boarding school in Montreux, on the beautiful Lake Geneva. These years shaped me in such a way, that since then I knew that upon starting my professional career I would want to live in Switzerland. It is this near perfection, where those aspects in life which matters for me unify themselves. Its amazing surroundings including its many lakes, the Alps, the proximity to bella Italia, France, and Germany make it for me the perfect country to live in.
Rani Houyez, Future Workforce Manager
20 September 2023
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Moving from Munich to Zürich to join Swisscom was no big deal to start a new chapter 😊 On the contrary! I was extremely excited about living in one of the most liveable cities world-wide. I don’t deny that enthusiasm was slightly impacted, when paying CHF 22.- for bin bags. 😱 Having worked in the Canton Vaud before, and visited Zürich, I more or less knew what to expect. What I did not fully consider, is moving into an attic without seeing the area it is located…. Meaning I ended up in Zürich's most vibrant part of the city, which is great but also the dirtiest, ugliest, and loudest street in Zürich…. Not to speak about all the dodgy faces… In fact, my bike got stolen! Silly me still thought of Switzerland of 15 years ago where you could leave your bike unlocked in from of the shopping malls without it being stolen. Even in Switzerland things can get worse 😜. As you can tell, no time to get bored since I moved to Zürich.
The start at Swisscom was great, upon arrival in Bern I was welcomed by a few colleagues who are based there, and a lovely bunch of flowers. Ironically, it took much longer to set-up my laptop and mobile device then it would with any previous employer 😉 As they say in French: "les cordonniers sont toujours les plus mal chaussés". Overall, the welcome was smooth, and my colleagues very welcoming.

text: The start at Swisscom was great, upon arrival in Bern I was welcomed by a few colleagues who are based there, and a lovely bunch of flowers. Ironically, it took much longer to set-up my laptop and mobile device then it would with any previous employer 😉 As they say in French: "les cordonniers sont toujours les plus mal chaussés". Overall, the welcome was smooth, and my colleagues very welcoming.
What makes me proud, is when walking around or watching TV to see the Swisscom advertisements as it really creates a sense of identification. Identification and sense of belonging is a major topic at Swisscom given the four official languages in Switzerland. In Zürich, German obviously dominates at the Office, which is totally fine with me since I grew up in Germany. As newcomer, I would have however, expected and hoped for a stronger English component. As former employer of an US company, and an international organization, speaking six languages (French, German, English, Italian, Spanish and Dutch) and holding a Belgian passport I very much welcome Swisscom’s proactiveness moving towards an increasingly more international environment. t Furthermore, it is nice to observe, , that employees can express themselves in the language they feel more at ease with, without being judged. This approach is rather inclusive and contributes in part to improved individual performance.
It's been now nearly two months with Swisscom, and like all new start bumps are inevitably, it is how you tackle them that makes the difference… So far, I mastered them, and not the other way around. I am very much looking forward to the August "Get Together" and encounter many more colleagues from the HR community.
For now, Ade, und Uf Wiederluege!
## An article by:
Rani Houyez
Future Workforce Manager
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## More getIT articles
Personal Development
PiBS Informatik: Studium und Praxis kombiniert
Roman Siegenthaler
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Learn & Grow
Innovation bei Swisscom vorantreiben
Nils Richerzhagen
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Personal Development
Walk and Talk mit Sacha Fürrer
Pinar Yavsaner
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
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#  A solid foundation to guard against cyber-attacks
Successful security prevention is not just a simple operational task, but should be an integral part of a company’s IT security strategy. This white paper will help you to critically examine how your IT infrastructure is currently protected and evaluate appropriate measures for the future.
Find out:
* What security prevention measures are designed to achieve
* What successful security prevention looks like
* What technical measures are required
* How outsourcing security can be beneficial
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
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business managers and IT experts
11\. February 2021
Technical detail
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text: ## Business process automation with Swisscom Automation
#  Free up your employees with business process automation
We’ll help you identify and automate repetitive tasks using the latest technologies. Business process automation is the key to smooth, efficient and cost-effective process execution, freeing up your employees to focus on value-adding activities and customer service.
###  Automation as a catalyst for the digital age
Customers today expect fast, error-free and cost-effective transaction processing over their preferred communication channel. To remain competitive, therefore, it is vital that new processes are standardised and automated as far as possible from the outset. Established business processes should also be reviewed and further optimised on an ongoing basis.
Early adoption of state-of-the-art automation technologies brings clear advantages within the market. Through common-sense digital process optimisation and automation, we aim to help you achieve sustained improvements to your balance sheet while also increasing customer and employee satisfaction.
Swisscom offers a comprehensive range of automation services, drawing on our extensive experience from both in-house and customer projects. We thus continue to improve our offering to bring you the very best automation consulting, development, infrastructure and operation services in Switzerland.
Kontakt
####  What’s in it for you
* Accurate process analyses and identification of your automation potential
* Forward-looking planning and efficient automation implementation
* Cost-efficient operation on a needs-based infrastructure with appropriate licensing
###  Your benefits
* Process costs: our automation solutions will help you cut process costs by up to 80%.
* Process quality: your processes are executed reliably, at the right time and with zero errors.
* Productivity: your employees have more time to focus on value-creating activities.
###  When is it the right solution?
Are your processes complex, time-consuming and costly? Do your employees have too little time for value-adding activities? Do standardised processes include too many manual interim steps? Then it’s time to think about Swisscom Automation.
Digital process optimisation and automation are integral to Swisscom’s business success. We started with Robotic Process Automation (RPA) in 2015 and now have a comprehensive range of smart process automation products. As a result of the more than 800 automation projects successfully implemented to date (including as a service), our customers have been able to cut their infrastructure, maintenance and licensing costs by up to 80%.
Could you use our expert help in addressing your business process automation challenges?
We have considerable expertise in:
* Using state-of-the-art technologies such as process mining to identify automation potential and process problems
* Leveraging machine learning, for example, to make data-driven decisions
* Employing Robotic Process Automation (RPA), for instance, to automate process steps
Take advantage of our expertise and start your automation project with us.
###  Why Swisscom?
* A one-stop solution: We accompany you every step of the way in your automation project; from the initial consultation through to operation of the selected solution.

text: * Leveraging machine learning, for example, to make data-driven decisions
* Employing Robotic Process Automation (RPA), for instance, to automate process steps
Take advantage of our expertise and start your automation project with us.
###  Why Swisscom?
* A one-stop solution: We accompany you every step of the way in your automation project; from the initial consultation through to operation of the selected solution.
* Maximum security: As Switzerland’s largest data processor, we meet the highest data protection and security requirements at all times.
* Proven solutions: Established services that are used internally at Swisscom and by our customers on a daily basis.
###  Get started now
####  Your roadmap to Swisscom Automation
Together, we will find the perfect automation solution for your requirements. Arrange a free initial consultation now.
Request quotation
###  Our automation technologies
#### Robotic Process Automation
Automate digital workflows with the aid of software technology that uses rules to learn, imitate and perform human activities on the computer.
* Opening and closing customer accounts
* Responding to customer enquiries
* Collecting data, creating reports, logs etc.
* Maintaining and improving data quality
* Performing checks using the dual-control principle
#### Conversational Automation
Implement self-service, intelligent chatbots and voice bots to automate customer engagement and create personalised customer experiences.
* Analysing conversations with customers
* Identifying customer concerns
* Responding to customer enquiries
* Triaging incoming enquiries and orders
* 24-hour customer support
#### Intelligent Document Processing
Automate the capture, interpretation and processing of unstructured data from documents.
* Reading invoices
* Reading financial reports
* Reading statements of earnings
* Reading tax returns
* Reading forms and contracts
#### Machine Learning
Artificial intelligence (AI) is constantly learning and leverages data to help you make decisions faster.
* Predicting and recognising patterns
* Image recognition
* Voice recognition
* Text recognition
* Intercepting malware and spam
* Detecting fraud
#### Test Automation
For the fast, automated execution of test activities with zero errors.
* End-to-end testing
* Acceptance testing
* Backend testing
* Reviewing tariffs and charges
* Core network testing
* IoT testing
#### Process Mining
Use process mining to visualise, analyse and optimise your business processes.
* Determining automation processes
* Validating compliance
* Harmonisation
* Process simulations
###  Our automation services
#  Business Consulting
Support to successfully establish and scale your solution.
#  Technical Consulting
Technical support for new or existing projects.
#  Implementation
Specification, development and testing of your automation software.
#  Infrastructure
Deployment and operation of automation solutions and suites.
#  Operations
Assumption of operation and support for your automation software and infrastructure.
#  Licences
Our services include the provision of heavily discounted licenses.
__ “To date, Swisscom has successfully supported and/or implemented more than 800 automation projects.”
As of: November 2022
__ “We offer services for more than 20 automation solutions and suites.”
As of: November 2022
__ “Swisscom has over 60 automation experts to provide our customers with advice and support on a daily basis.”
As of: November 2022
1.   2.   3.
__ Previous __Next
###  Find out more
White paper
####  Robotic process automation for banks
In this white paper, we look at how RPA automates processes and illustrate the advantages and added value for banks and insurance companies.
* Go to download
Article

text: As of: November 2022
__ “Swisscom has over 60 automation experts to provide our customers with advice and support on a daily basis.”
As of: November 2022
1.   2.   3.
__ Previous __Next
###  Find out more
White paper
####  Robotic process automation for banks
In this white paper, we look at how RPA automates processes and illustrate the advantages and added value for banks and insurance companies.
* Go to download
Article
####  When robots automate routine work
Robotic process automation is of particular interest for the service sector. Software robots are able to take over repetitive manual tasks and automate existing business processes.
* Go to article
###  Find out more
White paper
####  Robotic process automation for banks
In this white paper, we look at how RPA automates processes and illustrate the advantages and added value for banks and insurance companies.
* Go to download
Article
####  When robots automate routine work
Robotic process automation is of particular interest for the service sector. Software robots are able to take over repetitive manual tasks and automate existing business processes.
* Go to article
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: # Gerd Niehage
Head of IT, Network & Infrastructure
Member of the Group Executive Board since 1 March 2023
Born 1970
German citizen
Degree in Business Information Technology
MBA; Universität Mannheim / Tongji University, Shanghai
Doctor of Business Administration, Middlesex University, London
Download photos
LinkedIn
Download CV
Gerd Niehage has been Head of the IT, Network and Infrastructure division and a member of the Swisscom Group Executive Board since March 2023. He holds a degree in business information technology, an MBA from Mannheim Business School and a doctorate in business administration from Middlesex University in London. He started his career as an entrepreneur and later switched to IT consulting. From 2003, he held various management positions at the automotive supplier Hella Group. Before joining Swisscom, he was CIO at the B. Braun Group and, at the ZF Group, he was CIO for the Asia & Pacific region and Vice President for IT innovation and enterprise architecture management.
“By investing in our ICT and network infrastructure, we are laying the foundations for the digital Switzerland of tomorrow.”
## Career
* 1994–2001 Managing Partner, Niehage Lippstädter Softwarehaus GmbH
* 2001–2002 Senior Consultant and Project Manager, INFORA GmbH
* 2003–2008 Project Manager IT & Logistics, Hella Group
* 2008–2013 IT Director APAC, Hella Group, Shanghai
* 2011–2012 IT Director North/South America, Hella Group
* 2013–2016 CIO, Hella Group, Lippstadt
* 2017–2021 CIO, B. Braun Group, Melsungen
* 2021–2022 Vice President Data/AI, IT Innovation & EAM and Regional CIO APAC, ZF Group
* Since March 2023 Head of the IT, Network & Infrastructure division, Swisscom Ltd
* Since March 2023 Member of the Swisscom Group Executive Board
## Mandate
-
Go to overview
Go to next profile

text: # We are ready for your enquiry about Conextrade.
## **I am interested in
Conextrade**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: Please enable JavaScript for better browser functionality
# “I feel happy when I can help others.”
How do you put up with it? I get asked this question a lot. I work on the hotline and so I deal with faults all the time. It doesn’t bother me.
Marco Schlecht, Customer Consultant
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, St. Gallen
* 
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In fact, on the contrary, I feel happy when I can help people. I’ve always been like that. When I was a teenager, I used to help my friends to assemble computers. It took quite a lot of hands-on work in those days. Nowadays, I can sort out a lot of things from the office. On a Friday afternoon recently, I took a call from a customer who owns a bar in St. Gallen. His POS wasn’t working. He was frantic because it was nearly the weekend. I guessed it was a fault with the router. It would have taken too long to send out a new router. So, I quickly hopped on my bike, rode to him and configured the router during my lunch break. The customer was over the moon and so was I.
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli

text: “Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: ## Microsoft 365 Cloud Services from Swisscom
#  Embrace the workplace of the future with Microsoft Cloud Services
Find your way to the cloud
Go to offer
Create innovative workstations that make day-to-day work easier for your employees. With Microsoft 365 from the cloud, your team will be able to access applications and data securely on any device and from any location. Benefit from reliable Swisscom services for Microsoft Cloud solutions and use additional services if required, unlocking the full potential of Microsoft 365.
###  Your Swiss IT partner for the Microsoft 365 Cloud
With the modern communication possibilities of Microsoft 365 Cloud, you can facilitate collaboration among your employees and increase the productivity of your company. Swisscom and its experienced team of experts will support you on your journey to the cloud, helping you find the optimal solution for your needs. Take advantage of our advice, best practices and services including:
* Professional services (consulting, engineering, low-code software development)
* Managed services for telephony, workplace and security
* Licensing optimisation recommendation (CSP/LSP)
After careful analysis of your needs, you select the appropriate additional services for you, benefiting from efficient operation and automatic updates for all applications. You can therefore take full advantage of your cloud workplaces, keep pace with Microsoft 365 developments and give your employees the tools they need to work efficiently and with ease.
##  Why Swisscom is the optimal cloud partner for you
###  Comprehensive expertise
Benefit from the proven industry expertise of an experienced partner in all aspects of Microsoft 365 and Microsoft 365 projects.
###  Local service
Enjoy the best possible on-site support from the leading provider of Microsoft Cloud services in Switzerland.
###  Bespoke solutions
Rely on resource-efficient, customisable cloud solutions that optimally cater to your requirements.
##  Comprehensive Microsoft Cloud Services from Swisscom
##  Microsoft 365 Management
Leave the management of Microsoft 365 to us and focus on your core business.
Find out more
##  Microsoft Teams telephony and management
Manage your telephony solution and make calls using your regular telephone numbers directly via the app.
Find out more
##  Microsoft Licensing Services
Optimal combination of technology and implementation through software licensing with licence consulting.
Find out more
##  Teams as a Platform and Power Platform
Develop your own apps, digitise business applications and create data analyses and reports.
Find out more
##  More offers
###  Future Work Consulting
Professional, comprehensive support on your journey to the workplace of the future.
Find out more
###  Collabo­ration & Communi­cation
Secure collaboration anywhere and at any time, with flexible solutions targeted to your needs.
Find out more
###  Enterprise Workspace
Centrally manage all workplaces via one portal and promote individuality at the workplace.
Find out more
##  A direct route to the Microsoft Cloud
##  Looking for recommendations for your next steps?
Answer three questions and discover the next step on your journey to the cloud to help you get the most from M365.
Go to configurator
##  Design your work environment with our Microsoft Cloud solutions

text: Find out more
###  Enterprise Workspace
Centrally manage all workplaces via one portal and promote individuality at the workplace.
Find out more
##  A direct route to the Microsoft Cloud
##  Looking for recommendations for your next steps?
Answer three questions and discover the next step on your journey to the cloud to help you get the most from M365.
Go to configurator
##  Design your work environment with our Microsoft Cloud solutions
Tell us your requirements, wishes and needs. With our in-depth knowledge and extensive experience, we give you targeted advice and support to create the optimal cloud-based working environment for you.
###  Easy Doing Business With Swisscom
Reducing complexity is our common goal. Everything is designed so that you can quickly create positive experiences and deliver profitable results.
###  Innovation
Leverage smart technology to improve the work experience of your employees. This is the key to efficient collaboration and a culture of innovation. Embrace the modern workplace and have your workspace optimally tailored to your needs.
###  Productivity
Become more productive and efficient in your work by letting us take care of everything else: identity & access management, service management, infrastructure and telephony.
###  Security
Thanks to our cyber security management, you are continually provided with the latest releases to ensure that your working environment remains secure and up to date at all times. Our security consulting team is there to answer your questions and help you to create a secure, high-performance infrastructure.
##  Microsoft 365 Cloud use cases
#### New IT infrastructure simplifies collaboration
##### Customer requirements
Comal.ch was looking for an IT solution which was ideally suited to its organisation and which optimally supported interdisciplinary collaboration. Particularly important was open, flexible access to the company’s extensive knowledge base and specific expertise of the employees.
##### How Swisscom supports you
Swisscom supported Comal.ch on its journey to a future-oriented IT landscape that has significantly simplified cooperation between all employees and made the entire company more efficient. The services ranged from consulting to engineering. Despite considerable challenges, the results are outstanding.
* Find out more
#### A flexible, scalable solution
##### Customer requirements
Employees at SKAN have to be able to access their data and applications at any time and from anywhere. At the same time, the enormous growth and significant increase in new employees gave rise to demand for highly flexible, scalable solutions that are efficient and also secure.
##### How Swisscom supports you
Employees access the data from anywhere over the Microsoft Cloud. With the additional support of Work Smart Coaching, international cooperation has thus become easier and more efficient. SKAN can also manage new Microsoft 365 licences quickly, easily and cost effectively with the aid of the flexible self-service Swisscom Dashboard.
* Find out more
#### Vastly improved basis for growth
##### Customer requirements

text: ##### How Swisscom supports you
Employees access the data from anywhere over the Microsoft Cloud. With the additional support of Work Smart Coaching, international cooperation has thus become easier and more efficient. SKAN can also manage new Microsoft 365 licences quickly, easily and cost effectively with the aid of the flexible self-service Swisscom Dashboard.
* Find out more
#### Vastly improved basis for growth
##### Customer requirements
During the IT strategy review, it became clear that Vestergaard would, in the future, need a partner with an international presence and highly specialised expertise in all aspects of IT. The company has found the ideal partner in Swisscom and considers this a competitive advantage over its competitors.
##### How Swisscom supports you
Today, Swisscom is Vestergaard’s sole IT supplier, providing a proactive IT service that brings continuous improvements and optimisations, including unobstructed access to state-of-the-art technologies such as IoT, blockchain and big data without requiring the company to invest in its own employees.
* Find out more
#### Strong growth calls for a more powerful IT infrastructure
##### Customer requirements
EMS’s server-based solutions were slowly reaching their limits. Parts of the infrastructure were static and inflexible, and had become outdated. The company’s strong growth as well as new user requirements in respect of mobility, modernity and security demanded a much more powerful and agile IT environment.
##### How Swisscom supports you
EMS opted for a ‘cloud only’ strategy, which meant moving all applications and data to Microsoft’s cloud environment. This greatly simplified the workplace infrastructure and boosted IT capabilities, allowing EMS to react more quickly to new customer enquiries.
* Find out more
#### Reduced in-house workload and competent support during the transformation
##### Customer requirements
The Solina Foundation was looking for a partner to manage its complex Microsoft Cloud licensing and billing. In line with its aim of becoming a digital pioneer in its industry, the company was looking for a reliable partner that would be able to quickly identify solutions to complex digital transformation issues.
##### How Swisscom supports you
The many existing isolated software solutions were to be merged into an integrated solution including Microsoft 365. There was also a need for the development of new, forward-looking solutions. Welcome benefits include highly stable operation, predictable, transparent costs and the expertise of a central point of contact.
* Find out more
##  Awards and certificates
We have a number of certifications attesting to our many years of expertise and long-established cooperation with Microsoft.
####  Microsoft Solutions Partner for SAP on Azure
####  Microsoft Solutions Partner for Modern Work
####  Microsoft Azure Partner MSP
####  ISG Provider Lens 2023
##  Want to find out more?
Study
####  MSM Research 2023: The hybridisation of the workplace in Switzerland
The change in the working world is influencing corporate culture and the operation of workplaces.
* Go to free download
Study
####  ISG Provider Lens™ 2022
Comparison of Swiss workplace providers: workplace transformation, digital service desk, managed workplace.
* Go to free download
Checklist
####  A successful Microsoft M365 rollout

text: ####  Microsoft Azure Partner MSP
####  ISG Provider Lens 2023
##  Want to find out more?
Study
####  MSM Research 2023: The hybridisation of the workplace in Switzerland
The change in the working world is influencing corporate culture and the operation of workplaces.
* Go to free download
Study
####  ISG Provider Lens™ 2022
Comparison of Swiss workplace providers: workplace transformation, digital service desk, managed workplace.
* Go to free download
Checklist
####  A successful Microsoft M365 rollout
Discover the key steps for a Microsoft 365 rollout as well as the main obstacles.
* Go to free download
__ ‘With Swisscom, we benefit from their experience in deploying the M365 solution, particularly in terms of compliance with the regulatory framework.’
François Noël, Head of Cybersecurity
Piguet Galland & Cie SA
* Find out more
__ ‘This new solution enables Comal.ch to express their task distribution and continuous learning philosophy. ’
Massimiliano Talento, Finanzleiter, Comal
* Find out more
__ ‘We can access our applications anytime, anywhere. That is agility!’
Mauro Cadorin, Head of IT, EMS
* Find out more
__ ‘Our cloud solution is helping us become an industry pioneer.’
Giovanni Imsand, Head of ICT, Solina
* Find out more
1.   2.   3.   4.
__ Previous __Next
####  Sustainability
Do without your own server infrastructure. This reduces your carbon footprint.
Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us
#### Contract information
The following documents are in their actual valid version contractual components of the Microsoft Cloud Services from Swisscom.
* Price List (New Commerce Experience)(opens in new tab)
* Price List (before migration to New Commerce Experience)(opens in new tab)
* Service description (New Commerce Experience)(opens in new tab)
* Service description (before migration to New Commerce Experience)(opens in new tab)
* Microsoft Data Protection Addendum, Switzerland(opens in new tab)
#### Support/incident hotline
For Swisscom SME customers: please contact your Swisscom partner.
For Swisscom Corporate customers: please dial 0800 802 175, open a support ticket via your My Swisscom Business portal or send an e-mail to MicrosoftCloud.Support@swisscom.com.
#### FAQ Granular Delegated Admin Privileges (GDAP)
* FAQ GDAP

text: #  All topics
You will find hotline employee answers to the most frequently asked questions about all topics here. If you do not find what you are looking for, you can ask the Swisscom Community(opens in new tab) or contact us at any time.
Placeholder Teaser
Beschreibungstext
* My Link
##  Internet & WLAN
Placeholder Teaser
Beschreibungstext
* My Link
Setting up Internet
Connecting devices to WLAN
Change your Internet subscription
WLAN-Box device instructions
Router device instructions
Slow or no Internet
* Better Wi-Fi reception at home
WLAN-Box positioning and setup
Exchange router
WLAN name and password
Fibre-optic expansion
Energy saving tips
Parental controls
Current error messages
##  Mobile
Placeholder Teaser
Beschreibungstext
* My Link
Using your mobile phone: instructions
Setting up a new mobile
Setting up COMBOX®/listening to messages
1 subscription for several devices
Blocking/ordering/activating eSIM
SMS services 444
Top up prepaid credit (Cockpit)
Roaming: charges from abroad
Buying a mobile phone & extending contracts
SMS filter against smishing(opens in new tab)
Blocking unsolicited calls
Mobile phone repairs
Forgotten PIN/PUK
Lost/stolen mobile phone
Mobile protection: Easy Protection
Parental controls
Current error messages
##  Data, bills & orders
Placeholder Teaser
Beschreibungstext
* My Link
* ​My Swisscom bill
* Paying for purchases via the Swisscom bill
* Pay by instalments
* Checking order status
* Returning items
* My Swisscom App
* Payment options
* Extending contracts
* Transferring/taking over contract
* Unblock phone
* Digitally signed e-bills
* Two-factor authentication (2FA)
* My Swisscom Login
* Charges from abroad
* Roaming: charges from abroad
* Cancellation in the event of death
* Cancelling/suspending subscriptions
##  TV
Placeholder Teaser
Beschreibungstext
* My Link
* Setting up TV at home
* TV app for on the move
* Change your TV subscription
* Using multiple devices
* Remote control device instructions
* TV-Box device instructions
* Voice control/Voice Assistant
* Replay and recording
* Organising your channels
* Using blue TV without a subscription
* Paying for blue TV Air and blue+
* Picture and sound problems
* Remote control does not respond
* Parental controls
* Energy saving tips
* Current error messages
* Change TV-Box
##  Bluewin e-mail
Placeholder Teaser
Beschreibungstext
* My Link
* Setting up/changing e-mail
* Cannot send e-mails
* Protection from spam & phishing
* Creating Bluewin e-mail address
* Changing e-mail address
* Backing up Webmail data
* Using Bluewin Webmail
* Adverts in Webmail
##  Fixed network
Placeholder Teaser
Beschreibungstext
* My Link
* Connecting a fixed-line telephone (IP)
* Call and number blocking
* Setting up COMBOX®
* Call forwarding
* Fixed-line telephone device instructions
* Manage phone number
* Saving/managing contacts locally
* Telephone directory
* Forwarding calls internally
* Problems with the fixed network
* Calling over SIP telephone
* Smart Business Connect
* Enterprise Telephony
* Fax machines
* Fixed and mobile
##  Security
Placeholder Teaser
Beschreibungstext
* My Link
* Spam, phishing & fraud
* Lost/stolen mobile phone
* Overview of service offers
* Mobile protection: Easy Protection
* Installing & using security apps(opens in new tab)
* 10 tips for Internet security(opens in new tab)
* Romance scam(opens in new tab)
* Swisscom warranty extension
* My Swisscom Login
* Parental controls
* Current error messages
* Two-factor authentication (2FA)
##  Apps and services
####  Apps
* My Swisscom app
* blue TV app
* myCloud
* My Swisscom Assistant
* Security-Apps

text: ##  Security
Placeholder Teaser
Beschreibungstext
* My Link
* Spam, phishing & fraud
* Lost/stolen mobile phone
* Overview of service offers
* Mobile protection: Easy Protection
* Installing & using security apps(opens in new tab)
* 10 tips for Internet security(opens in new tab)
* Romance scam(opens in new tab)
* Swisscom warranty extension
* My Swisscom Login
* Parental controls
* Current error messages
* Two-factor authentication (2FA)
##  Apps and services
####  Apps
* My Swisscom app
* blue TV app
* myCloud
* My Swisscom Assistant
* Security-Apps
* Enterprise Telephony
####  Services
* Swisscom Marketplace
* Smart Business Connect
* Business Telephony
* HomepageTool
* Webhosting
* ​Mobile protection: Easy Protection
* ​Overview of service offers
* ​Energy saving tips

text: #  Internet-Box standard
On this page:
Details of all the settings and ports for the Internet-Box standard.
* ​Device and ports
* Set up and use
* Frequently asked questions
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Internet-Box standard.
View device information(opens in new tab)
##  Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
###  Help topics & tips Internet-Box standard
* Set up Internet
* Manage WLAN
* WLAN password
* Connect to TV-Box
* Connect to telephone
* Internet issues
* Return an Internet-Box
###  Instructions, Firmware and energy consumption
#### Instruction (PDF)
* Internet-Box standard IP installation manual
* Internet-Box standard fibre-optic installation manual
* Internet-Box standard Copper installation manual
* Internet-Box standard Copper kit installation manual
* Internet-Box standard fibre-optic kit installation manual
#### Declaration of conformity (PDF)
* Internet-Box standard Declaration of Conformity
Firmware Update
Energy consumption
##  Frequently asked questions
#### How can I change the settings of my Internet-Box?
Your Internet-Box settings are easy to manage in My Swisscom or via the web portal. You can change your WLAN access data, configure Internet blocking for devices and access an overview of all connected devices.
##### In My Swisscom
You can access and change the most important settings via the web or app.
Go to My Swisscom
##### In the web portal of the Internet-Box
Enter http://internetbox.swisscom.ch or 192.168.1.1 in your Internet browser. Please note that you only have access when your home network is connected to your Internet-Box. Enter your existing admin login. If you don’t know the password, click “Create new password” to set up a new password.
#### How can I back up and restore the configuration?
Once you have set it up, save your Internet-Box configuration. This lets you restore preferred settings after replacing a device, for instance. To do so, go to the web portal > Internet-Box > Save configuration.
#### Which login/passwords do I need and when?
Want to view your WLAN and router password? Looking for the right login for your Bluewin Webmail, the Community or My Swisscom (Customer Center)? A login overview is available in the Community.
Swisscom Login overview
WLAN & router overview
#### What does the LED display on my Internet-Box mean?
**LED lights up white:** | everything is OK
---|---
**LED flashes white and red:** | Swisscom configuration in progress. If the LED is still
flashing after 10 minutes: connect the Internet-Box to a
computer with the Ethernet cable and open the page
www.swisscom.ch/start. Register your Internet-Box there.
**LED flashes white:** | update in progress. The Internet-Box will then restart.
**LED flashes red:** | no Internet connection. Check whether the DSL cable is
correctly inserted.

text: **LED lights up white:** | everything is OK
---|---
**LED flashes white and red:** | Swisscom configuration in progress. If the LED is still
flashing after 10 minutes: connect the Internet-Box to a
computer with the Ethernet cable and open the page
www.swisscom.ch/start. Register your Internet-Box there.
**LED flashes white:** | update in progress. The Internet-Box will then restart.
**LED flashes red:** | no Internet connection. Check whether the DSL cable is
correctly inserted.
**LED lights up red:** | error message. Switch the Internet-Box off and on again.
Wait until the LED lights up white again.
**LED lights up blue:** | faulty Internet-Box. Please contact us for a replacement.
Note: during initial installation, the LED will go blue temporarily.
Wait 10 minutes until the installation process is complete.
#### What is the OTO number (OTO ID) and where can I find it?
If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. You will find it in your living room or hallway. The fibre-optic socket will show the OTO number or OTO ID – a sequence of numbers and letters for identification.
> Router set-up instructions
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: Skip to content
* Home
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* Swisscom Hero Cup ft. League of Legends
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Hier findest Du die aktuelle Tabelle der Swisscom Hero League Herbstsaison für Brawl Stars
## Playoff Brackets
## Roadmap und Preise
Hier findest du die **Roadmap** der Swisscom Hero League Herbstsaison für Brawl Stars und CS:GO!
Besuche uns bei den offline Finals am Herofest!
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David Zimmerli
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# David Zimmerli
## Product Manager
Swisscom AG
__E-Mail
## More articles by David
Cloud Native
Swisscom & Cloud Native: The Journey continues
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Explore a subject of your choice.
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#  Enable secure digital business
models and processes
Customers and employees expect completely digital processes. In the office. At home. On the go. The opportunities of digitised processes have been recognised: better customer experiences, more streamlined processes, new sales channels and even new business models. To make business processes 100 % digital, there are two central aspects: expertise in industry and business processes as well as solutions that are easy to implement, integral and comprehensible.
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You benefit from our extensive experience in integrating security services into digital processes. Regardless of whether it is for B2B or B2C: our Managed Security Services for digital processes allow you to offer employees, partners and customers the best user experience. With no media interruptions, and with maximum security.
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##  Mobile ID
###  The component for secure authentication and personal electronic signatures
Secure authentication and electronic signatures are important components of digital processes. Mobile ID is the two-factor authentication as a Swisscom managed service. With Mobile ID, you can log your employees or customers into the various portals in the same way. Confirming and concluding transactions is just as easy. It is a secure method using a mobile phone, and the costs are easy to plan.
Mobile ID from Swisscom, Sunrise and Salt
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##  Mobile ID
###  The component for secure authentication and personal electronic signatures
Secure authentication and electronic signatures are important components of digital processes. Mobile ID is the two-factor authentication as a Swisscom managed service. With Mobile ID, you can log your employees or customers into the various portals in the same way. Confirming and concluding transactions is just as easy. It is a secure method using a mobile phone, and the costs are easy to plan.
Mobile ID from Swisscom, Sunrise and Salt
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####  Users
Mobile ID gives your employees and customers secure access to all kinds of online applications. Users simply require a mobile phone and a latest-generation SIM card.
##  Mobile ID
###  The component for secure authentication and personal electronic signatures
Secure authentication and electronic signatures are important components of digital processes. Mobile ID is the two-factor authentication as a Swisscom managed service. With Mobile ID, you can log your employees or customers into the various portals in the same way. Confirming and concluding transactions is just as easy. It is a secure method using a mobile phone, and the costs are easy to plan.
Mobile ID from Swisscom, Sunrise and Salt
---
####  Login
Mobile ID can replace hardware tokens, SMS and password solutions as a method of authentication. It requires neither software on the device nor specific GUIs. Applications can be integrated via standard interfaces.
##  Mobile ID
###  The component for secure authentication and personal electronic signatures

text: Mobile ID from Swisscom, Sunrise and Salt
---
####  Login
Mobile ID can replace hardware tokens, SMS and password solutions as a method of authentication. It requires neither software on the device nor specific GUIs. Applications can be integrated via standard interfaces.
##  Mobile ID
###  The component for secure authentication and personal electronic signatures
Secure authentication and electronic signatures are important components of digital processes. Mobile ID is the two-factor authentication as a Swisscom managed service. With Mobile ID, you can log your employees or customers into the various portals in the same way. Confirming and concluding transactions is just as easy. It is a secure method using a mobile phone, and the costs are easy to plan.
Mobile ID from Swisscom, Sunrise and Salt
---
####  Portals
Mobile ID works for B2B applications such as remote workstations or CRM systems. It can be used for B2C portals such as e-banking, e-health or cloud services, and for Government to Citizen such as e-gov or tax portals.
* * *
##  All Managed Security Services for secure digital processes
For digital processes and business models that are completely digital, companies rely on security experts with foresight. With our Managed Security Services, we ensure that your processes offer maximum security and the best user experience. We allow you to securely transform your existing or new business processes for the digital world.
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* Data Security
* Authentication, Signing, Identity
* Compliance Assurance
### **Exchange information in a protected and highly confidential manner**.
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Swiss Trust Room
The highly secure online platform for exchanging information worldwide.
More about Swiss Trust Room
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Due to technical difficulties, please try again later.
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##
What our customers say about us
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*   * Martin Wenger
Swiss Post
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##  «The Swiss Trust Room provides great advantages. There is nothing else like it»
Read more
*   * Tom Sprenger
CTO AdNovum
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##  «Mobile ID allows us to use strong user authentication on mobile devices. The outlay is minimal for us and user acceptance is optimal as the solution is intuitive to use.»
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##  Other important security topics
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## Managed security for your IT infrastructure
Round-the-clock security service from our Security Operation Center. Swisscom protects you proactively at all times.
Further information
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## Overview of security services
The situation regarding threats is constantly changing in the digital world. Swisscom provides you with comprehensive Managed Security Services.
Back to overview
* * *
##  The latest on security
Press release
### Swisscom once again crowned the leading provider of MSS in 2016
As in the previous year, Swisscom has come out on top as the leading Swiss Managed Security Service Provider in 2016 in the Security Vendor Benchmark published by the independent Experton Group.
Offer
### Threat Detection & Response
Comprehensive company protection due to early detection and a professional response to Cybersecurity attacks
More about
Press release
### SGKB places its trust in Ransomware Protection
An attack involving ransomware can completely paralyse a company if the worst comes to pass. St. Galler Kantonalbank, SGKB, has made clever provisions.
More about
Data protection and security
### Data deserves the best protection

text: Offer
### Threat Detection & Response
Comprehensive company protection due to early detection and a professional response to Cybersecurity attacks
More about
Press release
### SGKB places its trust in Ransomware Protection
An attack involving ransomware can completely paralyse a company if the worst comes to pass. St. Galler Kantonalbank, SGKB, has made clever provisions.
More about
Data protection and security
### Data deserves the best protection
Information is one of the most valuable assets of our age. We are committed to transmitting and storing information as securely and reliably as possible.
More about
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text: # Go to Switzerland's most modern data centre
The Wankdorf data center sets new standards for efficiency, security, availability and energy efficiency. We spent three years and invested around CHF 60 million to build Switzerland's best data centre.
## Highlights
###  Efficiency
Capacity for over 5,000 servers
###  Security
Maximum security
###  Energy efficiency
PUE score of 1.2
###  Availability
Uninterrupted operation thanks to redundancy
###  Cooling system
Waste heat used for heating
###  Certifications
World's highest quality accolade
### Security
#### Maximum security
From choice of site, special design and physical protection measures to a sophisticated security concept the new data centre affords the highest level of security. Access is rigorously controlled by a biometric access control system and monitored by a permanently manned porter's lodge.
### Efficiency
#### Capacity for over 5,000 servers
Thanks to an innovative placement concept Wankdorf Data Centre can accommodate over 5,000 servers. Around 10,000 systems run over these servers. Swisscom TV 2.0 with 7-Day Replay function for over 250 channels, for instance. Yet also applications on which we depend every day like the eBanking facility for a host of banks.
### Energy efficiency
#### Unique in this part of the world
Energy efficiency achieves peak ratings with a PUE score of 1.2. This means that 84% of consumed energy is actually used for computing and only 16% is accounted for by other electrical consumers and waste heat. In comparison: the average rating for data centres in Europe is 1.95 (efficiency level: 51 percent). Swisscom sources all the power for the new data centre from domestic renewable energy.
##  Availability
Uninterrupted operation thanks to redundancy.
All relevant systems are designed redundantly. Power, data network, emergency power supply and link to a second data centre. The external Operation Control Centre monitors the infrastructure and systems around the clock. In emergencies an innovative, battery-free flywheel-driven no-break system ensures uninterrupted operation until the high-power generators spring to life within seconds.
##  Cooling system
Waste heat used for heating.
Waste heat is fed into the Berne district heating network and heats homes in the vicinity. On hot days the newly developed cooling system cools the building using recirculated air, completely dispensing with cooling compressors and refrigerant. On hot summer days, cooling is enhanced by water evaporation. Rainwater is being used for the first time.
##  Certifications
World's highest quality accolade.
The new Wankdorf Data Centre is Switzerland's first data centre to receive Tier IV certification from the Uptime Institute. It thus complies with the highest standards in availability, security and efficiency. Furthermore, we also have the SGS check and certify all operations. All our processes comply with ISO standards 9001, 14001, 14064, 15504 and 27001.
Go to Tier IV certification
## Save energy with the cloud

text: ##  Certifications
World's highest quality accolade.
The new Wankdorf Data Centre is Switzerland's first data centre to receive Tier IV certification from the Uptime Institute. It thus complies with the highest standards in availability, security and efficiency. Furthermore, we also have the SGS check and certify all operations. All our processes comply with ISO standards 9001, 14001, 14064, 15504 and 27001.
Go to Tier IV certification
## Save energy with the cloud
According to a study certified by the myclimate foundation, using cloud-based IT services reduces energy consumption by up to 90% compared to the use of individual servers. Bundling IT services for a large number of companies in energy-efficient data centres is therefore an effective strategy for increasing energy efficiency in Switzerland.
Find out more
## ICT Infrastructure Services
We offer enterprise customers all they need to outsource their ICT infrastructure at the Wankdorf Data Centre: hosting, housing and a comprehensive portfolio of cloud computing and managed services.
Go to infrastructure offerings
### Documents
Brochure data centre (PDF, 2.70 MB)
### Links
Swisscom opens one of Europe's most advanced and efficient data centres in Berne-Wankdorf
Go to Highest quality accolade for Wankdorf Data Centre press release

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* * *
##  Success Story of Kantonsspital Graubünden
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> ##  «The choice was simple: Swisscom has the capacities and the resources required for this large project.»
Martin Vincenz (right),
Head of Corporate Communications, Kantonsspital Graubünden
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#  A multimedia offering for patients “as if they were at home”.
Kantonsspital Graubünden in Chur has installed 433 modern multimedia terminals in its patient rooms. The cantonal hospital counted on Swisscom for the planning and implementation of the project.
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###  The challenge: the advent of a new generation is inevitable.
In the past, the entertainment technology in the hospital’s four ward blocks was extremely heterogeneous. Some rooms had terminals, while in others, a tube TV set was still in use. The different systems from different generations caused a considerable amount of maintenance work. In addition, they were based on analogue technology. It was clear to those responsible that the global technology shift to IP systems should not come to a halt at the hospital doors. A new, uniform and IP-based multimedia system was to ensure that the current and future requirements of both the patients and the hospital would be met.
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###  The solution: smart all-rounder at each hospital bed.
In the public invitation to tender, Swisscom and its partner Unify jointly submitted the strongest bid. With the HiMed communication system and the 18-inch multimedia terminals from Unify, the hospital now has a forward-looking solution: It provides all the required services efficiently via one application and manages this centrally. On the large touch screens, patients have 57 TV stations and video on demand in HD quality, 91 radio stations, internet and phone.
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###  The result: the terminals are also broadcasting the music of the future.
“Patients are making extensive use of the entertainment on offer,” says Martin Vincenz from Kantonsspital Graubünden. “For older patients, in particular, the terminals are intuitive and easy to use thanks to the large touch screen. We are finding that it took more time to explain the old devices. But the system offers far more possibilities. For example, we are considering a hospital info channel. Or a patient intranet, where individual physio appointments can be accessed for example. In future, meals could be ordered in the kitchen by fingertip, or patients could operate the lights and blinds, or ring for staff via the terminals. But to return to the present: We are extremely satisfied, not least with the smooth and rapid implementation of this large project by Swisscom.”
Kantonsspital Graubünden (PDF)
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##  These products are used by Kantonsspital Graubünden
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text: ## Microsoft Teams Telephony & Phone System Management
#  Teams Telephony – make calls using your mobile or fixed-network number wherever you are
Turn Microsoft Teams, the comprehensive business collaboration platform, into an integrated telephone system: using Microsoft Teams Telephony from Swisscom, your employees can make calls directly via the app on their desktop, tablet and smartphone. Make international phone calls in the customary high Swisscom voice quality directly from the Teams environment using your fixed-network number.
Exclusively with Swisscom
####  Use MS Teams now also with your mobile number
This offer is available now exclusively in Switzerland for enterprise customers with a NATEL®go subscription.
Contact us
###  Your benefits
* One smart application for everything: telephony, chat, central document storage, screen sharing and more
* Mobile use: control your availability and use the app to make calls with your fixed-network number, whether you are working from home, on the move or in the office.
* Virtual telephone system: Using Microsoft Teams on the Microsoft 365 cloud can replace your existing telephone infrastructure and the need to purchase a new system
####  Certification
###  When is it the right solution?
Looking for an efficient collaboration platform that allows your employees to make calls and collaborate efficiently, regardless of location and device?
Microsoft Teams Telephony from Swisscom helps you avoid high investment costs in traditional telephone systems and reduces the complexity of your telephony installation. Switching to cloud-based telephony opens up new cross-company collaboration opportunities for your employees – whether they are using a laptop, smartphone, tablet or PC.
###  Why Swisscom?
* A trusted partner: Rely on our smooth, responsive support for your transition to Teams Telephony. As an extra, you can also leave the operation of your solution to use – from monitoring to management.
* Needs-based: Combine your Teams Telephony solution with other Swisscom services, in line with your requirements.
* Exceptional quality: Communicate with your customers in the exceptional Swisscom voice quality you have come to expect.
###  Your journey to Teams Telephony
####  For SMEs
Arrange a free consultation. We look forward to showing you the benefits of Teams Telephony for SMEs.
Contact us
Factsheet Microsoft Teams Telephony
Now also with a mobile phone number
####  For Enterprise Customers
Arrange a free consultation. We look forward to showing you the benefits of Teams Telephony for enterprise customers.
Contact us
Factsheet MS Teams Telephony Mobile
Factsheet MS Teams Telephony fixed network
Factsheet Phone System Management
###  How Teams Telephony works
Whether in the office, working from home or on the move, with Microsoft Teams, your employees can make calls securely, regardless of location. As you are connected to the cloud, there’s no need for a physical telephone system and your employees are able to communicate with each another and with customers via the desktop and mobile app in exceptional voice quality.
###  FAQs
#### Do I need a special licence for Microsoft Teams Telephony?
Microsoft Teams Telephony from Swisscom can be used by any Microsoft 365 business customers. Availability of the telephony functions in Teams requires a Teams phone licence.

text: ###  FAQs
#### Do I need a special licence for Microsoft Teams Telephony?
Microsoft Teams Telephony from Swisscom can be used by any Microsoft 365 business customers. Availability of the telephony functions in Teams requires a Teams phone licence.
#### Can I get started with Microsoft Teams Telephony right away?
Please contact our experts for an initial, no obligation discussion. Swift implementation of Microsoft Teams Telephony from Swisscom is usually very straightforward. We recommend you carry out a needs-based analysis with our experts to ensure a smooth and customised changeover to Teams.
#### What happens during a Teams Telephony rollout?
Once all of your employees are exclusively using Teams for making calls, you will no longer need a telephone system at your company site. Microsoft Teams Telephony from Swisscom includes your new telephone access line as well as your existing fixed-network telephone numbers.
#### Will the mobile option also be available to SMEs?
Yes, the option with MS Teams Telephony Mobile will also be available to SMEs. Coming soon.
#### Why is Swisscom the ideal partner for Microsoft Teams Telephony?
As Microsoft’s biggest partner for UCC solutions for more than ten years, we have already completed more than 200 successful Microsoft UCC projects at enterprise customers. We have well over 200 certified Microsoft engineers, who will both implement Teams at your company and support you with every aspect of the entire Microsoft ecosystem.
In the SME environment, we work with specialised, certified Swisscom partner companies. Together with these companies, we integrate Microsoft Teams Telephony and provide responsive IT and security support.
* Go to FAQs for SMEs (German only)
* Go to FAQs for Enterprise Customers (Fixed network)(opens in new tab)
* Go to FAQs for Enterprise Customers (Mobile)(opens in new tab)
###  Find out more
###  Combine with other Swisscom solutions
####  Microsoft 365
The Microsoft 365 cloud solution supports mobile working and helps companies accelerate digitisation.
Go to SME offer
Go to Enterprise Customer offer
####  Compatible communication solutions
Discover our flexible communication offerings With Enterprise SIP for enterprise customers or Smart Business Connect for SMEs, we have the perfect products for your needs.
Go to SME offer
Go to Enterprise Customer offer
__ ‘We are working more closely together than ever before.’
Marcel Jampen, Markets division manager, SWISSCOFEL
* Find out more
__ ‘With Teams, our employees have a modern tool for collaboration and telephony.’
Guido Peter, Co-Head ICT
Soudronic AG
1.   2.
__ Previous __Next

text: Posted on 19\. May 2023Text: Felix Raymann | Media: Swisscom
Data is the foundation for a company’s digital transformation. In order to acquire data, make it usable and generate added value, Swisscom supports planning and implementation along the entire value and technology chain.
It’s not enough to simply use databases for their originally intended purpose. Real added value is generated from data when it is used in conjunction with other data sets. To achieve this added value, data from different silos must be merged, stored, structured and made usable on a central data platform. A digital strategy that focuses on the value of data paves the way for a data-driven business.
The following graphic shows the most important factors for gaining added value from data.
## The path to a data-driven business
The transformation of a company to a data-driven company is shaped by many factors and can take place in very different ways. The following infographic shows the key components of the consulting and implementation process. From A to Z, Swisscom supports companies taking a holistic approach on their digital transformation journey, using the ‘Rethink your digital journey’ framework to help them systematically rethink their current digital strategy.
## The Rethink framework
With the ‘Rethink your digital journey’ framework, Swisscom supports its customers in the areas of digital strategy development, design, implementation and operation of digitalisation projects – with a particular focus on feasibility, cost-effectiveness and added value.
* **Frame:** Swisscom experts work with the customer to identify their needs and potential benefits. This is how a digital strategy or a user journey is developed.
* **Explore:** Ensure that the right solution is established: design specialists and innovators find real-world solutions, test them in assessments/POCs and create the corresponding solution design.
* **Realize:** Swisscom implements the ideas, products and systems with a user-centred and agile approach.
* **Scale:** Continuous use is made of modern technologies to pursue the chosen strategy and scale the systems – thus improving the return on investment.
Close element
## Contact us
Our experts will be happy to answer your questions.
Contact us
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## Read now
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## From IoT to data-driven business
IoT systems create valuable new opportunities for companies to support their business. But focusing on connectivity alone is not enough to successfully navigate the digital…
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Where does your company stand in terms of climate protection? Our progress checker gives you a rough assessment of where you are and shows what…
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text: # About
Swisscom
Broadcast
Swisscom Broadcast is the leading Swiss provider of high availability communications, security and video analytics solutions for the public sector, the emergency services and major events.
Mission
Facts & figures
Management Board
Infrastructure
Timeline
Mission
“You can rely upon our information and communication solutions – in critical situations as well as in everyday life.”
Dominik Müller, CEO Swisscom Broadcast Ltd
## Facts & figures
_​_
With over 1,600 transmitter locations, we cover the whole of Switzerland.
_​_
We handle the technical implementation of 300 live streams per year.
_​_
We protect 30 major events from drones each year.
_​_
270 employees hold federal security certification.
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We broadcast 80 DAB+ radio stations across Switzerland.
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Our temporary solutions are used at 2,600 events per year.
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We have been trusted by the emergency services for 20 years.
_​_
30 municipalities rely upon our video surveillance solutions.
## Management Board extended
####  Dominik Müller
CEO
Go to profile
####  Olivier Anthamatten
Head of Business Development
Go to profile
####  Sven Bethke
Head of Media & Events
Go to profile
####  Christoph Schumacher
CFO/Head of Business Steering
Go to profile
####  Andreas Weibel
COO/Head of Broadcast, TV & Telehousing
Go to profile
####  Ladina Camenisch
Head of Communications
Go to profile
####  Evelyne Ammann
Head of Human Resources
Go to profile
Uetliberg
Bantiger
Mont-Pèlerin
St. Chrischona
A view into the distance
Discover a unique view of our transmitters.
Find out more
## History
From terrestrial TV to provider of innovative security and digital media solutions, discover Swisscom Broadcast’s fascinating history.
* 2002
* 2003
* 2004
* 2004
* 2006
* 2007
* 2008
* 2008
* 2008
* 2008
* 2009
* 2009
* 2010
* 2011
* 2011
* 2015
* 2016
* 2017
* 2017
* 2017
* 2018
* 2019
* 2019
* 2019
* 2021
### 2002 The founding of Swisscom Broadcast Ltd
Swisscom Ltd moves its radio and TV broadcasting services from the fixed network sector – Swisscom Broadcast Ltd is born.
### 2003 Digital terrestrial TV for Ticino
Swisscom Broadcast launches digital terrestrial TV in Ticino (DVB-T Digital Video Broadcasting – Terrestrial). This marks the beginning of the end for analogue TV.
### 2004 The launch of digital cable TV
Swisscom Broadcast enables Swiss cable network operators to broadcast digital TV via cable (DVB-C Digital Video Broadcasting – Cable) for the very first time.
### 2004 The acquisition of Tele Rätia
Swisscom Broadcast acquires Tele Rätia AG, which broadcast TV signals in the canton of Graubünden, and continues to run the service under the same name until 2018.
### 2006 The launch of IPTV
With Bluewin TV, Swisscom launches television over the phone line. Swisscom Broadcast supports this endeavour by preparing the 100 TV channels and 70 radio stations for transmission.
### 2007 The end of analogue terrestrial TV
SRG discontinues the analogue terrestrial broadcasting of its TV channels. From now on, Swisscom Broadcast transmits in digital only.
### 2008 The UEFA Euro 2008 broadcasts

text: ### 2006 The launch of IPTV
With Bluewin TV, Swisscom launches television over the phone line. Swisscom Broadcast supports this endeavour by preparing the 100 TV channels and 70 radio stations for transmission.
### 2007 The end of analogue terrestrial TV
SRG discontinues the analogue terrestrial broadcasting of its TV channels. From now on, Swisscom Broadcast transmits in digital only.
### 2008 The UEFA Euro 2008 broadcasts
Swisscom Broadcast is responsible for the transmission of all audio and video signals from Swiss and Austrian football stadiums to the International Broadcasting Center in Vienna to be broadcast across the world.
### 2008 The shutdown of medium wave
After 77 years, the medium-wave era draws to a close. Switzerland’s first transmitter, Beromünster, is switched off. In 2010, the final medium-wave transmitters are disconnected.
### 2008 The launch of mobile TV
Swisscom Broadcast launches digital TV for mobile phones (DVB-H Digital Video Broadcasting – Handheld).
### 2008 Broadcast Highway Video
Swisscom Broadcast enables customers to use the existing infrastructure flexibly and connect their own sites.
### 2009 The development of digital radio
Swisscom Broadcast begins developing digital radio (DAB+ Digital Audio Broadcast) in German-speaking Switzerland for SRG and SwissMediaCast. Romandie Médias SA in western Switzerland follows suit in 2014.
### 2009 The first solar installation
Swisscom Broadcast builds its first photovoltaic plant at its transmitter site on the Uetliberg. The installation produces 3,200 kWh per year on average. More followed.
### 2010 IPTV as a Service
Swisscom Broadcast now provides its white label digital TV solution to cable network operators and internet service providers as IPTV or WebTV-as-a-Service.
### 2011 Swisscom Event & Media Solutions
Swisscom Event & Media Solutions Ltd is founded from the merger of various Swisscom units and the company Solution Park to provide temporary ICT and event management services.
### 2011 POLYCOM
Swisscom Broadcast takes on the maintenance of the dedicated security radio network on behalf of various police forces and the Federal Office for Customs and Border Security.
### 2015 Dallmeier Video sales
Swisscom Broadcast takes over the sales of Dallmeier video surveillance systems in Switzerland.
### 2016 Low Power Network
Swisscom Broadcast launches the network for IoT applications based on the LoRaWAN standard (Long Range Wide Area Network) throughout Switzerland.
### 2017 St. Chrischona solar installation
Swisscom Broadcast commissions a photovoltaic system with an average annual yield of 115,000 kWh at the St. Chrischona transmission tower, the tallest free-standing structure in Switzerland.
### 2017 Remote monitoring of Säntis
The permanent surveillance of the transmitter located 2,500 m above sea level and built in 1956 is replaced by a remote monitoring system.
### 2017 Smart video surveillance
Swisscom Broadcast and Video Insider launches a video surveillance solution using smart analytics to optimise security and business potential.
### 2018 New La Dôle transmission tower
Swisscom Broadcast replaces the transmission tower, which had provided the Lake Geneva region with radio and TV programmes since 1958, with a new, more environmentally friendly transmitter.
### 2019 Launch of drone surveillance system

text: ### 2017 Smart video surveillance
Swisscom Broadcast and Video Insider launches a video surveillance solution using smart analytics to optimise security and business potential.
### 2018 New La Dôle transmission tower
Swisscom Broadcast replaces the transmission tower, which had provided the Lake Geneva region with radio and TV programmes since 1958, with a new, more environmentally friendly transmitter.
### 2019 Launch of drone surveillance system
With Drone Spotter, Swisscom Broadcast provides a new solution for detecting and defending against unmanned aerial vehicles.
### 2019 DVB-T switch-off
Digital terrestrial television (DVB-T Digital Video Broadcasting – Terrestrial) is disconnected. TV is now broadcast solely via cable (DVB-C), satellite (DVB-S) or the Internet (IPTV).
### 2019 Merger
The transformation from broadcaster to provider of high availability ICT solutions continues with the merger of Swisscom Event & Media Solutions and Swisscom Broadcast Ltd.
### 2021 Push-to-talk over Mobile
With Push-to-talk over Mobile, Swisscom launches a solution that can be used on smartphones, walkie talkies or with a dispatcher function.
## Climate-neutral operation
Swisscom Broadcast shares Swisscom’s environmental policy and plays its part to ensure the Group achieves it. Swisscom has been operating its network using 100% renewable energy since 2010 and is one of Switzerland’s major producers of solar energy. Our environmental management system is ISO 14001-certified. Swisscom is the most sustainable telecommunications service provider in the world.
To Swisscom sustainability
To Swisscom solar energy(opens in new tab)
## Ready for Swisscom broadcast?
Together with your colleagues at Swisscom Broadcast, you will shape the technologies of tomorrow. In an agile and diverse environment.
To jobs(opens in new tab)
Our employees tell you what they think
What we stand for
## Links & downloads
Swisscom Broadcast company presentation
Map
Swisscom Broadcast professional mobile radio network
Safety regulations and code of practice for contracting partners and station access
ALTRAVIS - Alarm Tracking and Visualisation
Video Insider Swisscom Broadcast
Efficient video surveillance solutions for public safety
Physical security

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# Welcome to Wholesale
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Our attractive wholesale offers represent the basis on which you can offer your end customers attractive services.
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**Optical fibre
cooperation**
Our partner models (Co-Construction, Co-Invest) provide you with the possibility to equip your infrastructure for the future while minimising investments.
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**Planning on expanding your network?**
We would be happy to explain the Swisscom Wireline Access Strategy and our participation and cooperation models to you.
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**IP Peering**
Interconnect Peering offers connectivity to the Swisscom end customer base. 1GE and 10GE connections to different locations in Switzerland, Europe, North America and Asia.
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**The best possible Internet connectivity**
Are you looking for the best possible Internet connectivity combined with the perfect customer experience?
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**Become a customer**
Benefit from the best network and our extensive experience to conquer new markets. We want to offer our customers the best of the networked world – at all times and in all locations.
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Contact
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**Prerequisites for market access**
With Swisscom Wholesale as your partner, you are ideally positioned. With our product portfolio, we offer you a wide range of high-quality products, from infrastructure to connection.
In order to operate as a telecommunications service provider in Switzerland, you may need to register with the Federal Office of Communications. Please enquire about this directly at www.bakom.admin.ch.
If you wish to purchase products from Swisscom under the TCA, you must be registered in the Swiss Commercial Register.

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# Simplified payments with the QR bill
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The days of the red and orange payment slip are numbered. Businesses have until 30 September 2022 to complete the switch to the QR bill.
Text: Swisscom, Image: istockphoto.com, October 20, 2021
Since its introduction back in June 2020, the QR bill has been gradually replacing the orange and red payment slip and will do so completely on 30 September 2022.
The QR bill has been designed to reduce complexity in payment transactions and drive digitalisation.
A global process
Payment transactions have evolved significantly over the last hundred years and brought forth a multitude of different standards, procedures and formats. Their harmonisation is intended to simplify everything – worldwide.
This covers transfers, direct debits, reporting and payment slips.
Easier payment
In the case of the latter, the main focus of a QR bill is a large QR code rather than text like in the past. This code contains all the data necessary for paying the respective bill and can be read or scanned using a smartphone or a reader developed for E-banking.
Paying bills is easier, faster and more efficient, as there is no need to type in long reference numbers.
Swisscom Health is ready for the new QR bill
Accordingly, the changeover of payment transactions also affects Swisscom Health and its customers, whether users of curaBILL, curaLINE, curaMED or triaMED.
XML invoice standard 4.5 is required to send a bill with a QR code.
* curaLINE, our bill transfer tool, already enables the transmission of QR bills at the customer’s request. The only condition is that the practice information system from which the bill is generated must also be able to generate QR bills.
* Our curaMED and triaMED practice information systems are currently being fitted to do this. Transmission in XML invoice standard 4.5 will be possible by the spring, as will the capability to generate QR bills.
* curaBILL will completely switch over by March 2022 and from this date will only receive and process bills transmitted in XML invoice standard 4.5. However, the first QR bills will not be sent out until autumn 2022.
Please note: if you print the invoices yourself directly from your medical practice information system, please print them on perforated paper to ensure uncomplicated processing by the post office.
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### SIX survey
More than a quarter of finance managers in Swiss companies do not know how their company will react to the elimination of the previous payment slips. An additional 16% have not planned the switch to the QR bill. These are the findings of a survey of 1,252 finance managers conducted by financial infrastructure provider SIX between April and May 2021.

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### SIX survey
More than a quarter of finance managers in Swiss companies do not know how their company will react to the elimination of the previous payment slips. An additional 16% have not planned the switch to the QR bill. These are the findings of a survey of 1,252 finance managers conducted by financial infrastructure provider SIX between April and May 2021.
SIX also wanted to learn through its survey how many companies have already switched to the QR bill. Only 15% of the Swiss companies interviewed have made the switch, while 42% plan to do so in the third quarter of 2022. Just 39% knew about the expiry date (30 September 2022) for the previous payment slips.
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# Other readers were also interested …
A win for patients and doctors
#### A benefit for patients and doctors
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A win for patients and doctors
#### A benefit for patients and doctors
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Flexible working with curaMED
#### “People are at the heart of what I do”
* * *
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Flexible working with curaMED
#### “People are at the heart of what I do”
* * *
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Pre-financing with curaBILL
#### Pre-financing ensures liquidity
* * *
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Pre-financing with curaBILL
#### Pre-financing ensures liquidity
* * *
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text: #  Centro Business 1.0
On this page:
An overview of the ports on the Centro Business 1.0 and instructions on setting up your router.
* ​Device and ports
* Set up and use
* Instructions and energy consumption
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Centro Business 1.0.
Instructions Centro Business 1.0(opens in new tab)
##  Set up and use
###  Internet & WLAN
* Internet access to inOne SME office(opens in new tab)
* Set up WLAN(opens in new tab)
* Setting up WLAN separate from the network(opens in new tab)
* Measurements in the gigabit range(opens in new tab)
###  Managing
* Access to router portal (local)(opens in new tab)
* Privacy Option(opens in new tab)
* Factory Reset / WAN Reset(opens in new tab)
###  Data traffic
* IP Passthrough Security Gateway(opens in new tab)
* PPPoE Passthrough(opens in new tab)
* Server & Security Gateway with DMZ(opens in new tab)
* Site-to-Site VPN over IPsec(opens in new tab)
###  Security
* Internet Backup (Stick/Toolkit)
* Backup configuration(opens in new tab)
* Firewall for LAN & DMZ(opens in new tab)
###  Network
* IP addressing in the LAN(opens in new tab)
* Set up DynDNS(opens in new tab)
* LAN DHCP pool with static public IPs(opens in new tab)
* Setting up a static public IP 1:1 NAT(opens in new tab)
* Set up port forwarding(opens in new tab)
###  Firmware
* Firmware Update
###  Instructions and energy consumption
#### Overviews (PDF)
* Centro Business/Centro Business 2.0 Comparative overview
* Centro Business/Centro Business 2.0 Overview of functions
#### Instructions (PDF)
* Centro Business 1.0 installation manual (IP)
Energy consumption Centro Business 1.0
##  Frequently asked questions
#### What do the LEDs on my Centro Business mean?
Red, white, blue or green: the flashing or illuminated LED of your router shows you the current status of WLAN, telephony, backup, etc. Consult the the PDF instructions to see what the different LEDs mean.
Find out more about LED behaviour(opens in new tab)
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # We are ready for your enquiry about ServiceNow Services.
## **I am interested in
ServiceNow Services**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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# “My motivation: To improve lives through technology.”
Sometimes, I feel like I’m working at a start-up. Here in Artificial Intelligence, we can give our creativity free reign and try out new things for Swisscom – it’s great.
Fatemeh Borran, Senior Data Scientist
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Bern
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%{gcr.lead}
Our customers have long been able to send us questions by Chat and have them answered by call centre agents. The agents rely on our data science-based response templates, which both save time and allow them to swiftly present an appropriate solution. As a data scientist, besides writing concepts, I also program the code that is used in the live products. I am originally from Iran, where I had the opportunity at the age of 12 to take an algorithm course for girls – this was what inspired me to study computer science. I was 20 when I began my degree course in Lausanne. I think it is important for girls to come into contact with technology from an early age.
## Fatemeh Borran
## Senior Data Scientist
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna

text: “Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: ## Microsoft 365 Business
#  Microsoft 365 (Office 365) Business solutions for SMEs
Go to offer
Microsoft 365 Business offers far more than just Word, Excel and Outlook. With our simple solution for SMEs, you can access your data from anywhere and work flexibly in your day-to-day business. This all-in-one package includes installation, setup and comprehensive support, including secure data storage in Switzerland.
####  What’s in it for you:
* Use Microsoft Teams and Office 365 applications remotely
* Professional installation and setup
* Support and management of the Microsoft Office licences by Swisscom
###  Your benefits
* Microsoft Teams and Office 365 Business applications such as Word, Excel and Outlook available for mobile use on PC, tablet or smartphone
* Use Microsoft 365 (Office 365) Business on up to 5 different devices with a single licence
* Make and receive telephone calls in the highest voice quality over the Swisscom network directly from Microsoft Teams
###  When is it the right solution?
Microsoft 365 Business offers a modern communication solution for collaborating more easily and efficiently in a team. Instead of saving different document versions, results can be shared on the screen, and everyone can work anywhere.
Experienced specialists take care of the IT management, so you no longer have to deal with lengthy installations, setting up your IT infrastructure or updating your Microsoft Office licences. Should you have any questions about using Microsoft 365, you are also entitled to professional support from local IT partners.
Interested in data security? Us too. Your company data in Microsoft 365 services (e.g. Teams chat messages, OneDrive files, Exchange mailboxes) is stored in Swiss data centres and protected from loss.
###  Why Swisscom?
* Installation and setup: experienced Swisscom experts will install Microsoft 365 in your existing IT infrastructure
* Local support: professional help with Microsoft 365 application questions
* Licence management: we take over the administration of your Microsoft Office licences for you, with transparent billing via your Swisscom account
###  Our Microsoft 365 Business offer
#  Prices and offers
Order the right Office applications and services for your business now.
Find out more
#  Download info package
The info package contains detailed information about Microsoft 365 (customer presentation, flyers and reference material).
Go to free download
###  Get started with Microsoft 365 Business
####  The first step
Let us help you find the right Microsoft all-in-one solution for more efficient collaboration.
Calculate offer
####  Fact sheet
* Microsoft 365 all-in-one solution
####  Download
* FAQ Granular Delegated Admin Privileges (GDAP)
###  Discover Microsoft Teams
###  This is what modern working looks like
#  Personal meetings, team meetings and discussions with customers
Virtual, personal one-to-one discussions and group meetings. Chat for exchanging documents and links, with optional video and recording if required, for internal or external participants.
Source of product images: microsoft.com
#  Edit documents together

text: Calculate offer
####  Fact sheet
* Microsoft 365 all-in-one solution
####  Download
* FAQ Granular Delegated Admin Privileges (GDAP)
###  Discover Microsoft Teams
###  This is what modern working looks like
#  Personal meetings, team meetings and discussions with customers
Virtual, personal one-to-one discussions and group meetings. Chat for exchanging documents and links, with optional video and recording if required, for internal or external participants.
Source of product images: microsoft.com
#  Edit documents together
Whether you're in a remote meeting or simply in different locations, it is easy to work together on the same document, track the changes made by other team members, restore previous versions using version controls or lock sections for others if necessary.
#  Chats, meetings and teamwork, all in one place
Teams connects project teams and working groups virtually, making it easy for all team members to communicate via chat, save group documents centrally in the virtual team and access, share and edit Word, PowerPoint or Excel files in real time.
#  Run virtual live events and conferences
A straightforward, professional way to organise and run conferences, webinars, employee meetings and presentations for up to 10,000 internal and external participants.
1.   2.   3.   4.
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###  Related articles
####  File sharing made simple
These four tips will help you work collaboratively on documents, prevent repetition and increase efficiency.
* Find out more
__ «Office 365 is changing the way we collaborate. And making administration much easier.»
Matthias Löser, IT manager, MEV Schweiz AG
* Find out more
###  Certified IT partners
####  Local service whenever you need it
Local IT partners will advise you on our products and services and provide implementation support.
Find an IT partner now
​ _​_
Call us
* 0800 055 055 (free)
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text: # Responsible action
We have very high ethical standards and have developed industry-leading processes and tools to achieve these.
## Rules & training
Our ethical standards are set down in binding principles and guidelines. By the end of 2023, all employees will complete web-based ethics training.
Ethical standards
Governance principles
## Data protection
Protecting the customer data entrusted to us is our highest priority. In addition, we support customers with leading security solutions.
## Controlling instruments
Through organisational measures, certified processes and advanced risk management, we ensure that we act with integrity and in compliance with the law at all times.
Corporate Responsibility Governance
Leadership, organisation, structure
Risk management Certified processes
## Fair supply chains
We attach importance to fair partnerships with suppliers who share our values. We work together to increase climate protection and improve working conditions.
## Mobile phone use and environment
Does 5G represent an increased risk to the environment? We take concerns seriously and make every effort to protect the society and environment.
Find out more
## Transparency
We provide information about our efforts through standardised reporting, independent ratings and the involvement of relevant stakeholders.
Stakeholder involvement(opens in new tab)
Standardised reporting(opens in new tab)
Independent ratings
## Background
Discover more background stories about sustainability on blue News.
Find out more(opens in new tab)

text: Result Q2 2023
3 August 2023, 07:15
# Swisscom boosts operating income – high customer loyalty
* Revenue stable, EBITDA and net income increase
* Considerable investment in the infrastructure of the future
* Residential Customers: 80% of broadband customers use a blue offering
* Business Customers: growth in IT services
* Fastweb increases customers, revenue and EBITDA
Download report
Go to online report
Analyst Presentation
Analyst Presentation
Facts & Figures
Facts & Figures
Consensus
Press release
Watch video
All reports
## Key figures
Konzern Swisscom Schweiz Fastweb
Group  Swisscom Switzerland  Fastweb
## Net revenue
in CHF million
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in CHF million
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in Mio. CHF
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{compare} zum Vorjahr
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in Mio. CHF
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in Mio. CHF
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in Mio. CHF
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in CHF million
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in CHF million
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in CHF million
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in Mio. CHF
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{compare} zum Vorjahr
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in Mio. CHF
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{compare} zum Vorjahr
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## Investitionen
in Mio. CHF
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{compare} zum Vorjahr
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in Mio. CHF
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in EUR million
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in EUR million
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in EUR million
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{compare} year on year
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in EUR million
{value}
{compare} year on year
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## Nettoumsatz
in Mio. CHF
{value}
{compare} zum Vorjahr
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in Mio. CHF
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{compare} zum Vorjahr
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## Investitionen
in Mio. CHF
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{compare} zum Vorjahr
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## Free Cash Flow Proxy
in Mio. CHF
{value}
{compare} zum Vorjahr
Case
## CEO Christoph Aeschlimann
I’m proud of our strong financial result and solid market performance in the first half of 2023. Swisscom has delivered convincing performance across the board. Customer satisfaction is high. Although we have been unable to escape the current inflation unscathed, we are using efficient cost management to cushion the blow of rising costs. This allows us to guarantee that our blue subscription prices will remain unchanged until the end of 2024. «World Finance» magazine has rated Swisscom the world’s most sustainable telecommunications company for the third consecutive time. Our subsidiary Fastweb in Italy can also look back on a successful first half of the year.
‘Q2 gives us cause for optimism.’
## Team & Contacts
Do you have any questions about financial matters? Get in touch with us.
Send email
+41 58 221 12 79

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#### Call our Hotline
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0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
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#### Call our Hotline
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* * *
###  Network from the cloud
###  LAN and WiFi management
Managed LAN lets you build your in-house network as you like at a clear monthly cost and stay flexible no matter how your company develops in the future. Your partner can centrally manage and configure your entire LAN and WLAN from anywhere.
* * *
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
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0800 055 055 Free phone
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Your telephone number*
__ The phone number entered by you is unclear or invalid.
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* * *
# Local Area Network (LAN) and WiFi: Functions and options
#### Always up-to-date
Swisscom looks after the operation of network services and hardware and replaces hardware regularly, so you always benefit from the latest technology.
#### User groups and network access
You can set up networks for specific user groups (VLANs), such as individual departments. You can also protect access to corporate networks with a personal login and thus enhance security in the LAN and VPN.
#### Public WLAN for guests
Lets you provide Internet access for third parties like guests or customers. Swisscom ensures compliance with legal parameters.
* * *
* * *
## Your benefits with LAN and WiFi management
* * *
#### Optimised costs
You rent the required network hardware in the service model for a monthly fee and only pay for what you need at the time. High investment costs are a thing of the past.
* * *
#### Investment protection
Regular hardware replacement is included in the service flat rate. So your technology is always state of the art, without any recurrent investment costs on your part.
* * *
#### Fast adjustments via remote access
Thanks to central control by your partner, configurations can be adjusted via remote access within minutes or devices connected to the LAN rebooted (e.g. routers or IP phones) with no need for on-site presence, which saves a lot of time.
* * *
* * *
* * *
* * *
### Basic package
* * *
#### Managed LAN
Get LAN and WLAN management (e.g. user group management) via the service model.
From CHF/mth per site
CHF25.00
### Requirements
* * *
#### Internet
Business Internet Services lets you choose between 4 product versions with down/upload speeds of 10 Mbit/s - 1 Gbit/s and various service levels.

text: * * *
* * *
* * *
* * *
### Basic package
* * *
#### Managed LAN
Get LAN and WLAN management (e.g. user group management) via the service model.
From CHF/mth per site
CHF25.00
### Requirements
* * *
#### Internet
Business Internet Services lets you choose between 4 product versions with down/upload speeds of 10 Mbit/s - 1 Gbit/s and various service levels.
From CHF/mth per site
CHF90.00
#### Managed Networks
The basis for all SME network solutions. Secure data traffic within a protected corporate network. For one or more locations.
From CHF/mth per site
CHF60.00*
* The basic package costs only CHF 30 per month for one site.
* * *
Display Details
#### Managed LAN
* Central control of LAN/WLAN in real time by your partner
* Get switches and WLAN Access Points via the service model (incl. exchange service, licences and firmware updates carried out centrally)
* Set up cross-site networks for specific groups (individual departments for instance). So you can define who has access to which drives, documents or other content.
* Control network access via personal user authentication. The network access control is enabled through connecting a central user directory (e.g. Radius-Server or Active Directory). This increases the security in the LAN and VPN.
From CHF / mth per site (plus rental costs for hardware)
CHF25.00*
* A Swisscom Business Internet Services connection (XS-L) is a prerequisite.
* * *
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
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* Mandatory field
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__
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Our business hours are:
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#### Thank you very much
##### Monthly rate for managed network hardware
* * *
##### Small Switch
8 ports, Power over Ethernet
Additional CHF / Mt.
+25.00
##### Large Switch
48 Ports, Power over Ethernet
Additional CHF / Mt.
+79.00
##### WLAN Access Point
indoor
Additional CHF / Mt.
+15.00
##### WLAN Access Point
outdoor
Additional CHF / Mt.
+49.00
##### WLAN Hospitality Access Point
Additional CHF / Mt.
+19.00
* * *
#### Public WLAN basic
* Secure third-party WLAN access, outside the corporate network
* 24/7 support for WLAN users
* User login via SMS
#### Public WLAN advanced
* Secure third-party WLAN access, outside the corporate network
* 24/7 support for WLAN users
* User login via SMS or voucher
* Customisable login page and SMS texts

text: Additional CHF / Mt.
+15.00
##### WLAN Access Point
outdoor
Additional CHF / Mt.
+49.00
##### WLAN Hospitality Access Point
Additional CHF / Mt.
+19.00
* * *
#### Public WLAN basic
* Secure third-party WLAN access, outside the corporate network
* 24/7 support for WLAN users
* User login via SMS
#### Public WLAN advanced
* Secure third-party WLAN access, outside the corporate network
* 24/7 support for WLAN users
* User login via SMS or voucher
* Customisable login page and SMS texts
per Access Point (Managed LAN is required)
CHF6.00
* * *
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
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__
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Close
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Our business hours are:
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#### Thank you very much
per Access Point (Managed LAN is required)
CHF12.00
* * *
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
## Requirements
* * *
#### Managed Networks
The basis for all SME network solutions. Secure data traffic within a protected corporate network. For one or more locations.
From CHF/mth per site
CHF60.–
* The basic package costs only CHF 30 per month for one site.
* * *
* * *
#### High-performance Internet
●
|
4 product versions with 10 Mbit/s – 1 Gbit/s download/upload
---|---
●
|
Security options with various service levels

text: Our business hours are:
Close
#### Thank you very much
## Requirements
* * *
#### Managed Networks
The basis for all SME network solutions. Secure data traffic within a protected corporate network. For one or more locations.
From CHF/mth per site
CHF60.–
* The basic package costs only CHF 30 per month for one site.
* * *
* * *
#### High-performance Internet
●
|
4 product versions with 10 Mbit/s – 1 Gbit/s download/upload
---|---
●
|
Security options with various service levels
Managed LAN is also available with Business Internet Services XS.
* * *
L
#### 1 Gbit/s
max. down/upload
#### Fail-safe guarantee
Via the mobile data network in the event of a network fault
#### Service Level Advanced
Best support times
max. 8h fault
rectification time
Mon - Fri 6 am - 10 pm
Sat 6 am - 10 pm Guaranteed fault rectification within 8 hours. Compensation in case of non-adherence to the promised rectification time.
From CHF/mth per connection
CHF300.–
M
#### 300 Mbit/s
max. down/upload
#### Fail-safe guarantee
Via the mobile data network in the event of a network fault
#### Service Level Plus
Extended support times  Mon - Fri 8 am - 7 pm
Sat 8 am - 5 pm
From CHF/mth per connection
CHF125.–
S
#### 100 Mbit/s
max. down/upload
#### -
#### Service Level Standard
Standard support times
Standard support times
Mon - Fri 8 am - 5 pm
From CHF/mth per connection
CHF90.–
* * *
* * *
* * *

text: # Data protection at Swisscom
## Clear. Transparent. Precise.
## What data we use, how and what for
## What applies to all data types
#### Place of processing
Your data may also be processed abroad, in particular if we engage service providers and distribution partners for the provision of our services, the provision and maintenance of our products, as well as distribution and marketing. The processing of your data may take place worldwide but will occur primarily in countries of the European Economic Area, Kosovo and the USA.
Examples:
* Connection data is processed in **all countries** in which you use Swisscom **telecommunications services** as well as in countries in which your conversation partners are located.
* Data exchanged over the **Internet** may be transferred **abroad** even if both the sender and the recipient are located in Switzerland.
* The data processed in order to provide Swisscom offers may be stored on the servers of **advertising service providers** abroad (e.g. in the **USA** ) and processed there for designing our marketing campaigns.
* Calls to our **hotline** may be processed by support service providers abroad (e.g. in **Kosovo** ). In the process, their employees will be given access to your data if necessary.
* **DevOps Centers** that are part of the Swisscom Group may view applications containing contact details and other information about you when providing development and operational services from the **Netherlands and Latvia**.
* To ensure efficient operation, applications can be operated on **cloud platforms**. Under certain circumstances, cloud providers may obtain access to your data from **abroad** , subject to the application of foreign law.
If the processing occurs in countries whose legislation does not provide an adequate level of data protection, the protection of your data is ensured by taking the measures prescribed by law, such as the conclusion of contractual agreements (standard contractual clauses of the European Commission, which are available here(opens in new tab)) as well as appropriate technical and organisational measures.
#### Duration of processing
We only use and store your data for as long as it is necessary or technically required to achieve the purposes for which it was collected, to comply with statutory retention periods and for our legitimate interests in documentation. After that, your data is deleted or anonymised.
Examples:
* To comply with our financial reporting and retention obligations, e.g. we generally keep your invoices for **10 years** even after your payment.
* To comply with our obligations under the Federal Act on the Surveillance of Postal and Telecommunications Traffic (SPTA), we retain your connection data for **six months**. Following your termination of the contract, we will retain your master and contract data for **two** years in order to make it easier for you to resume the customer relationship and to inform you of new offers.
* If there are still outstanding claims, or if misuse is suspected, we will retain your orders, notices of termination or instructions to us even after the termination of the agreements for **as long as necessary** to enforce legal claims.

text: * If there are still outstanding claims, or if misuse is suspected, we will retain your orders, notices of termination or instructions to us even after the termination of the agreements for **as long as necessary** to enforce legal claims.
* If certain data cannot be separated from other data, it will remain stored until the entire **data record is deleted** (e.g. by overwriting backup copies).
* Usage data is retained for the period **relevant** to the intended product development (e.g. two years in the case of TV services)
* Voice recordings containing personal information about you are retained for as long as necessary to provide the service, to improve and further develop the speech and intent recognition system, but for **no more than five years**.
#### Protection of your data
To protect your data against unauthorised or unlawful processing and to secure it against loss, unintentional alteration, unwanted disclosure, or unauthorised access, we take technical and organisational measures, such as
* **encrypting** and **pseudonymising** certain data.
* creating **backups**.
* logging accesses and implementing technical **access restrictions**.
* issuing binding data processing **instructions** to our employees.
* undertaking protection and **confidentiality agreements** with our service providers as well as the corresponding controls.
The content of your communications with third parties will only be recorded if we are ordered to do so by a competent authority based on a corresponding decree or if the recording is part of the service you have obtained (e.g. Combox or bluewin Mail). We only access the contents of your personal devices, e.g. in the event of malfunctions, with your express consent and only as necessary for troubleshooting.
Unless a special form of professional secrecy (e.g. medical confidentiality) or banking secrecy applies in the specific case, we are not subject to any professional confidentiality. If you believe any of your data is subject to a duty of confidentiality, please let us know so we can review your matter of concern.
#### Your settings and rights as a customer
You can choose **individual settings** regarding our usage or your data, e.g.
* offers from Swisscom
* processing of your data for product development, improvement and research purposes
* processing your data for the purpose of analysing flows of people
##### You also have certain rights, such as
* the right to information regarding the data processed about you
* the right to deletion of your data
* the right to correction of your data
* the right to the disclosure of certain data
To take advantage of these options, log into **My Swisscom (opens in new tab)** or contact us.
We use cookies and other tracking technologies on our websites. You can adjust your settings here and change them at any time.
You can choose **individual settings** regarding our usage of your data and can exercise certain **rights**. Log in to the customer center to make use of these options or contact us. If you do not find a setting for certain mentioned data usage, it doesn’t take place in connection with the service you have obtained.
myWingo

text: You can choose **individual settings** regarding our usage of your data and can exercise certain **rights**. Log in to the customer center to make use of these options or contact us. If you do not find a setting for certain mentioned data usage, it doesn’t take place in connection with the service you have obtained.
myWingo
Coop Mobile Mein Konto
M-Budget Mobile Mein Konto
#### Your rights as a non-customer
##### Even if you are not (or are no longer) our customer, you still have certain rights, such as
* the right to information regarding the data processed about you
* the right to deletion of your data
* the right to correction of your data
To exercise these rights, please use one of our templates or contact us.
Request for information (opens in new tab)
Request for Correction (opens in new tab)
Request for deletion (opens in new tab)
If you were our customer and the contract termination was no longer than 3 months ago, you can also log in to My Swisscom and download your data that was still available at that time
We use cookies and other tracking technologies on our websites. You can adjust your settings here and change them at any time.
#### Legal basis and right to lodge a complaint
Depending on the purpose, the use of your data takes place on the following **legal basis** : Necessity for the **conclusion or performance of a contract** , for the **fulfilment of legal obligations** or due to a **legitimate interest**.
We have a legitimate interest principally in the use of the respective data types for the purposes mentioned above. This includes the provision of third-party services to you, the development and improvement of our products and the submission of offers as well as the analysis of traffic flows based on anonymised data. We also have a legitimate interest in forwarding the data to the respective recipients mentioned.
If your rights are violated, you can assert them either by bringing an **action before the competent court** or by filing a **complaint with the competent data protection authority**.
Contact details data protection authority in Switzerland: Federal Data Protection and Information Commissioner (opens in new tab)
Contact details data protection authorities in the European Economic Area(opens in new tab)
Policy in PDF format(opens in new tab)
Cookie Information
Contact

text: Please enable JavaScript for better browser functionality
# “Accepting help is not a sign of weakness.”
At the start of my apprenticeship in business informatics, I exercised regularly and hardly ever took sick leave. Then, in 2020, I was diagnosed with a brain tumour, which changed my life completely.
Philipp Brentrop, Lernender ICT-Fachmann
25 May 2023
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Ittigen
* 
Share
* 
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%{gcr.lead}
Despite being unable to work for a long time due to the extensive treatment regimen, Swisscom made it possible for me to keep my apprenticeship contract. Together with my coach, I decided to take a step back for the sake of my health and switch to an apprenticeship as ICT specialist. Today, I am tumour-free, but am affected by fatigue, a typical after-effect of the condition, which means that I need to take more frequent breaks. Swisscom has always been there for me, has supported me and continues to show considerable compassion and understanding for my situation, which gives me a real sense of security. For me, it also helps to be open about my condition. I know that, with the right support, I can achieve anything.
## Philipp Brentrop
## Lernender ICT-Fachmann
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna

text: “Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: ## Mail Security for mail servers and Microsoft 365
#  Mail Security – an effective filter against phishing, spam and malware
Go to offer
As well as the most common form of communication in companies, e-mail is also the most common attack vector. You need an effective Mail Security solution that filters out phishing, spam and malware such as ransomware, to protect your employees and the company from cyber attacks. Close off the most common gateway.
###  Block attacks with Advanced Threat Protection
If your employees fall for a phishing e-mail, they open the door to a ransomware attack. Up-to-the-minute filters detect most phishing and spam e-mails and expose bogus senders (spoofing). However, since attacks are becoming more sophisticated, you need more advanced protection for your mail servers or Microsoft 365/Exchange Online. With Advanced Threat Protection, Mail Security checks suspicious e-mails and attachments in a sandbox, significantly increasing attack detection.
Kontakt
####  Your benefits
* E-mail protection with effective filters against phishing, spam and malware
* Advanced Threat Protection (ATP) for comprehensive malware detection
* Mail Security as a Swisscom-managed solution or self-service.
###  Your benefits
* Protect your employees from malicious e-mails and malware
* Advanced malware protection with ATP and automated e-mail encryption
* Compliance support with standardised signatures and disclaimers
###  When is it the right solution?
Every company is attacked by cyber criminals and e-mail is the most common gateway. Basic IT protection includes securing dedicated mail servers or Microsoft 365 environments. At the same time, employees depend on secure and compliant communication via e-mail.
This protection depends on powerful filters that reliably detect and block phishing, spam and malware in mail traffic, stopping ransomware attacks, for example. For advanced attack detection, you can rely on the sandbox technology provided by Advanced Threat Protection (ATP) to analyse suspicious e-mails and attachments. Mail Security should also integrate seamlessly into your existing environment.
###  Why Swisscom?
* Location: We operate Mail Security in our Swiss data centres.
* Flexible: Use Mail Security as a cloud-based solution or as a dedicated outsourcing service.
* Experience: Operated by proven specialists with many years of expertise.
###  The first step
##  Request quotation
Want to find out more about our mail security solutions? We look forward to preparing your no-obligation quotation.
Request quotation
####  Downloads
* Factsheet on mail security in a dedicated environment
* Factsheet on Mail Security as a cloud-based solution
* Factsheet on Mail Security 365 Total Protection from Microsoft
###  Solution overview
##  Mail Security as a dedicated environment
Benefit from a fully managed Mail Security solution.
* Multi-level filters for phishing, spam and malware
* Protect mail servers against DDoS attacks
* Reduce pressure on the IT department through outsourcing
* Service from Swiss data centres with ISO 27001 certification
Go to factsheet (PDF)
##  Mail Security as a cloud-based solution
Benefit from comprehensive mail security and ATP with a rapidly implemented, cloud-based solution.
* Constantly updated filters for phishing, spam and malware
* Advanced Threat Protection for detecting sophisticated attacks

text: * Multi-level filters for phishing, spam and malware
* Protect mail servers against DDoS attacks
* Reduce pressure on the IT department through outsourcing
* Service from Swiss data centres with ISO 27001 certification
Go to factsheet (PDF)
##  Mail Security as a cloud-based solution
Benefit from comprehensive mail security and ATP with a rapidly implemented, cloud-based solution.
* Constantly updated filters for phishing, spam and malware
* Advanced Threat Protection for detecting sophisticated attacks
* For your own mail servers and Exchange Online
* Deployed in minutes without installation
Go to factsheet (PDF)
##  365 Total Protection
Benefit from an easy-to-integrate Mail Security solution for your Microsoft 365 environment.
* Multi-level filters for phishing, spam and malware
* Detection of sophisticated attacks through advanced analysis features
* Prevents sending/receipt of defined file types
* Cloud-based service from Swiss data centres with ISO 27001 certification
Go to factsheet (PDF)
###  Find out more
White paper
##  Extortion with ransomware
Learn more about typical attack scenarios and protection options in the white paper.
Go to free download
Article
##  The business of ransomware
Read about how cybercriminals operate and how they adapt their methods.
Go to free article
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: ## Self-Managed Messaging Services (SMMS) with Web SMS
#  Simply use e-mail to SMS, Web SMS & SMS services
Communicate easily and conveniently with your customers and your partner companies. Use services such as e-mail to SMS or web SMS services to send messages by e-mail, fax and SMS or over the Internet using your existing e-mail infrastructure without having to purchase and install additional technical components.
###  Easily integrate existing channels
Digitisation is about more than simply the cloud or innovative services. One important aspect is the integration of proven services into modern structures. In many cases, information for employees, authorisations from financial institutions, emergency alerts or mobile marketing campaigns are still being sent via SMS or fax.
###  Simple monitoring at a glance
With services such as e-mail to SMS or web SMS services, you can use your existing infrastructure to monitor all information from these channels in an e-mail account. This makes your work easier and makes you more productive. With applications in the cloud, for example, you can send e-mails anywhere and at any time all over the world. We combine all strands for you within a comprehensive communication solution that incorporates all channels and, thanks to end-to-end digitisation, makes for straightforward further processing and evaluation.
####  What’s in it for you:
* Send messages worldwide with e-mail to SMS, e-mail to fax and other cloud messaging services
* Fast onboarding and service handling using our intuitive self-care portal
* Support and reporting by Swisscom
###  Your benefits
* Proven: Use your existing infrastructure for e-mail to SMS and e-mail to fax
* Flexible: Use our intuitive self-service portal 24/7
* Simple: We maintain and implement interfaces and protocols for you
###  When is it the right solution?
Our Self-Managed Messaging Services (SMMS) from the cloud are suitable for companies that want to rely on proven communication services. Authorise, alert or advertise as easily as before with SMS, e-mail or fax. Thanks to SMMS, you can continue to use your existing infrastructure as before and do not have to worry about technical components, installation or maintenance.
With e-mail to SMS and web to SMS, you can send information, invitations or SMS tokens, and, with e-mail to fax, you can send fax messages. Internet mail relay is suitable for messages from web applications, such as ordering processes or opt-in registrations, alert and monitoring mails, script and application outputs, or reports.
###  Why Swisscom?
* Comprehensive: you can query all reports and customise all services yourself via the intuitive self-care portal.
* Secure: we store and process your data in a highly secure Swisscom data centre in Switzerland.
* Worry-free: we operate and maintain the infrastructure and all services in Switzerland, and update them continuously.
###  Our cloud messaging offering
##  Order now
Find the right messaging service based on your individual needs.
Request quotation
####  Downloads
* E-mail to SMS factsheet
* E-mail to fax factsheet
* Internet mail relay factsheet

text: * Secure: we store and process your data in a highly secure Swisscom data centre in Switzerland.
* Worry-free: we operate and maintain the infrastructure and all services in Switzerland, and update them continuously.
###  Our cloud messaging offering
##  Order now
Find the right messaging service based on your individual needs.
Request quotation
####  Downloads
* E-mail to SMS factsheet
* E-mail to fax factsheet
* Internet mail relay factsheet
* Web to SMS factsheet
###  Our services in a nutshell
####  E-Mail to SMS
With e-mail to SMS, you can send and receive SMS worldwide via your existing e-mail infrastructure.
* Send SMS via e-mail
* Free choice of sender
* Confirmation of SMS delivery
* Supports reply by SMS and e-mail with mutual synchronisation
* Self-care portal for enterprise customers (configuration, reporting, handling)
Find out more (PDF)
####  E-Mail to Fax
With e-mail to fax, you can send fax messages worldwide in the shortest possible time via e-mail.
* Faxes sent with or without fax cover page
* One-time activation of your e-mail sender domain to use the service
* Faxes sent to all countries and other operators
* Undeliverable notification in case of error
* Self-care portal for enterprise customers (configuration, reporting, handling)
Find out more (PDF)
####  Internet Mail Relay
With Internet mail relay, you can send e-mails from your applications any time and anywhere.
* Technologies such as SPF, TLS and SMTP authentication are supported and available for use
* Up to 10,000 e-mails can be sent per day
* Up to 50 mail addresses and sender IPs
* Payable by credit card or monthly invoice
* Self-care portal for enterprise customers (configuration, reporting, handling)
Mehr erfahren (PDF)
####  Web to SMS
Send and receive SMS from your applications worldwide.
* Send SMS worldwide and to other operators
* Free choice of sender
* Confirmation of SMS delivery
* Supports reply by SMS and e-mail with mutual synchronisation
* Send SMS via REST API
* Self-care portal for enterprise customers (configuration, reporting, handling)
Find out more (PDF)
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: # The best network in Switzerland, ready for 5G.
With 5G, the mobile network is now faster, more reliable and more powerful than ever before. It is opening up new opportunities – for our communities, for the economy and for Switzerland as a whole.
#####  Winner of the connect mobile network test 2022
## Swisscom Academy Trainer Marcel explains network expansion
Swisscom is constantly expanding the capacity and coverage of its network in cities, in the countryside and everywhere in between. Technology-neutral with 3G, 4G and 5G and convergent with our fibre-optic network. (length 03:27 min.)
More on the fixed network expansion
## Better with 5G: four examples of what 5G is good for.
«I can already game, surf and stream music and videos wherever I want. So why do I need 5G?»
## Collaboration
New ideas are currently being gathered to determine precisely how 5G will change collaboration. What we do know is that productive work in temporary or remote locations is already possible thanks to 5G.
## Sports training
We are already beginning to understand how 5G will open up completely new forms of entertainment. Downloading an entire season of your favourite series in seconds is a great way to start.
More in Swisscom Magazine(opens in new tab)
## On the move
Whether 5G will enable us to fly around in autonomous drones one day remains to be seen. As a first step, 5G is helping to improve traffic flow and reduce traffic jams.
More in Swisscom Magazine(opens in new tab)
## On construction sites
Will 5G enable remote-controlled robots to revolutionise the building sites of tomorrow? Possibly. 5G fixed wireless access is already contributing to increased efficiency on building sites.
Find out more
1.   2.   3.   4.   5.
__ Previous __Next
## Better with 5G: six benefits of 5G.
###  Internet speed
5G is between two and ten times faster than the current download speed on 4G. 5G will make download speeds up to 2 Gbit/s possible initially, with speeds of up to 10 Gbit/s following soon.
###  Response time
5G provides virtually delay-free communication in real time. Thanks to 5G, the response time will fall from the current 25 to 35 milliseconds to just a few milliseconds.
###  Capacity
5G enables far more devices to transfer far more data simultaneously. This is important because we now send as much data in half a day as we used to send in a week five years ago.
###  Sustainability
The network is more sustainable with 5G. Transferring 1 MB of data only requires 0.2 watts instead of 5400 watts with 2G.
###  Decentralised cloud
5G enables decentralised, mobile-connected clouds for applications that provide the required resources with greater agility and flexibility.
###  Guaranteed network capacities
5G enables guaranteed network capacity (network slicing), for example, for emergency services in the event of a major incident.
## 5G News
####  Mobile telephony and health
__ Find out more
####  Bye Bye 3G
__ Find out more
## 5G for companies

text: ###  Decentralised cloud
5G enables decentralised, mobile-connected clouds for applications that provide the required resources with greater agility and flexibility.
###  Guaranteed network capacities
5G enables guaranteed network capacity (network slicing), for example, for emergency services in the event of a major incident.
## 5G News
####  Mobile telephony and health
__ Find out more
####  Bye Bye 3G
__ Find out more
## 5G for companies
he 5G Campus Solution enables Swisscom to provide you with the opportunity to digitise your entire process chain. This provides manufacturing companies with significant efficiency gains and potential for cost savings.
Make contact
## FAQ
Here you will find the most important answers for 5G.
#### Is 5G available in my area?
Current 5G coverage can be seen on this maps(opens in new tab) (incl. 4G and 3G).
#### Is my smartphone compatible with 5G?
The manufacturer’s product details indicate whether your device supports 5G. Devices bought before spring 2019 do not support 5G.
#### Does the Internet Booster support 5G?
The 5G Internet-Booster is now available from Swisscom. This gives you speeds at home of up to 600 Mbit/s or even 1 Gbit/s from mid-2022.
More information
#### What are the benefits of 5G?
In short, 5G provides a higher internet speed and a shorter response time (latency). This is advantageous for a wide range of applications, from productive collaboration, streaming or gaming, to optimisation of processes in production facilities.
Mehr zu Mobilfunk und Gesundheit
#### Does the introduction of 5G require new research to determine whether the technology is dangerous?
Initially, 5G will run on similar frequencies to 4G and 3G. So the existing studies are conclusive in this case.
Go to article(opens in new tab)
More about masts, environment and health
#### What’s the difference between 5G and 5G+?
* 5G offers good area coverage outdoors and indoors and enables speeds of up to 1 Gbit/s.
* 5G+ refers to the use of 5G with high bandwidths and offers download speeds of up to 2G Gbit/s.
#### Why can’t I get reception on my 5G smartphone everywhere in Switzerland?
Swisscom provides 5G mobile coverage to more than 90% of the Swiss population. However, the first generation of 5G devices (such as the Samsung Galaxy S10 5G or the Samsung Galaxy Note10+ 5G) can only support the 5G N78 band, meaning they can only use 5G+. Nonetheless, these smartphones are compatible with the latest 4G standards, thus ensuring that there are no limitations to network service.
#### Why is the speed slow even though the 5G symbol is displayed?
Due to the current stage of development of the 5G mobile communication standard, a device may display 5G even though it is using 4G (this does not only affect the Swisscom network). This mainly affects the first-generation 5G devices from 2019.
#### Overview of mobile communications technologies
5G
|
The latest mobile telephony standard currently offers speeds of up to 2 Gbit/s.
---|---
4G+/LTE Adanced
|

text: Due to the current stage of development of the 5G mobile communication standard, a device may display 5G even though it is using 4G (this does not only affect the Swisscom network). This mainly affects the first-generation 5G devices from 2019.
#### Overview of mobile communications technologies
5G
|
The latest mobile telephony standard currently offers speeds of up to 2 Gbit/s.
---|---
4G+/LTE Adanced
|
4G+/LTE Advanced enables a theoretical bandwidth of up to 700 Mbit/s on the mobile phone network. Speeds of up to 300 Mbit/s are already available to 90% of the Swiss population and 72% can access speeds of up to 500 Mbit/s.
4G/LTE (Long Term Evolution)
|
4G/LTE is the successor to 3G technology. It represents the fourth generation of mobile technology. 4G currently enables mobile broadband data rates of up to 150 Mbit/.
3G
|
3G is the third generation of mobile technology and includes UMTS, HSPA und HSPA+. 3G enables speeds of up to 42 Mbit/s and covers 99% of the Swiss population.
2G
|
2G is the second generation of mobile technology that is being phased out by the end of 2020 after more than 25 years. It includes mobile technology such as GPRS, EDGE and GSM.
Carrier Aggregation (frequency bundling)
|
Carrier aggregation is a way of increasing the data rate per user by connecting several frequency blocks together. It means a much larger number of users can use a radio cell simultaneously with higher speeds.
EDGE (Enhanced Data Rates for GSM Evolution)
|
EDGE is a feature of the second mobile technology generation and is being phased out by the end of 2020 after more than 25 years. EDGE enables data transfer speeds of up to 256 kbit/s.
GPRS
|
La rete GPRS appartiene alla seconda generazione di telefonia mobile e sarà disattivata entro la fine del 2020, dopo più di 25 anni di servizio. Sulla GPRS era possibile raggiungere velocità di trasmissione da 30 a 40 kbit/s.
GSM-Netz (Global System for Mobile Communications)
|
GSM is a global digital mobile telephony standard within the second mobile technology generation and is being phased out by the end of 2020 after more than 25 years. As well as voice and data transmission, it supported services such as SMS and international roaming.
HSPA (High Speed Packet Access)
|
HSPA is a further development of the UMTS mobile telephony standard. HSPA allows a much greater number of customers than was possible with UMTS to use a radio cell at the same time and at a constantly high speed. A transfer rate of up to 14.4 Mbit/s is supported by HSPA.
HSPA+
|
HSPA+, also known as HSPA Evolution, is the expansion of HSPA for locations experiencing regularly high customer demand. Each radio cell offers a transmission capacity of up to 21 Mbit/s.
UMTS (Universal Mobile Telecommunications System)
|

text: HSPA+
|
HSPA+, also known as HSPA Evolution, is the expansion of HSPA for locations experiencing regularly high customer demand. Each radio cell offers a transmission capacity of up to 21 Mbit/s.
UMTS (Universal Mobile Telecommunications System)
|
UMTS is a third-generation international mobile telephony standard that combines mobile multimedia and voice services. Speeds of up to 384 kbit/s are possible with UMTS.

text: ## Benefits
###  Download speedThe actual speed depends on your telephone connection (e.g. distance to the telephone exchange)
| 10 Mbit/s max.
---|---
Upload speedThe actual speed depends on your telephone connection (e.g. distance to the telephone exchange) | 1 Mbit/s max.
Data Volume | Unlimited
Internet connection | Constantly connected
Activation charges | 43.–
## Domestic tariffs
###  To fixed and mobile networksIt is billed in CHF 0.10 blocks | Standard tariff Montag bis Freitag 07.00-19.00 Uhr | Off-peak tariff Monday to Friday 7 pm – 7 am, Saturday/Sunday and public holidaysPublic holidays are 1 and 2 January, Good Friday, Easter Monday, Ascension Day, Whit Monday, 1 August as well as 25 and 26 December
---|---|---
To the Swiss fixed network
| 0.08/min. | 0.04/min.
To the Swisscom mobile networkAlso applies to M-Budget Mobile
| 0.32/min.
| 0.27/min.
To the mobile networks of other providers
| 0.35/min.
| 0.30/min.
To 058 Corporate Access
| 0.08/min. | 0.04/min
###  To business numbers |
---|---
0800 | gratis
0840 / 0842 / 0844 / 0848 | max. 8.1 Rp./min.
0900 / 0901 / 0906  | separate price information provided by the service provider
## International call tariffs abroad
To the fixed and mobile networkA surcharge of CHF 0.30/min is levied on calls to special numbers (e.g. premium numbers, shared-charge services, business numbers, etc.) | To the fixed network | To the mobile network
---|---|---
Country Group 1 EU/Western Europe, USA, Canada includes the following countries: Andorra, Austria, Belgium, Bulgaria, Canada1, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Great Britain, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, USA (incl. Alaska and Hawaii, not including territories/external territories)1, Vatican City. Without overseas territories (e.g. French Guyana, Guadeloupe, Martinique, Reunion etc.)
| 0.12/min. | 0.42/min.
Country Group 2 Australia, Israel, Japan, Mexico, New Zealand, South Korea, Taiwan, Ukraine
| 0.25/min.
| 0.55/min.
Country Group 3 Albania, Algeria, Argentina, Bahamas1, Belarus (White Russia), Bosnia-Herzegovina, Brazil1, Chile, China, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Indonesia, Kosovo, Libya, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Venezuela
| 0.50/min.
| 0.80/min.
Country Group 4 Benin, Bolivia, Cameroon, Cape Verde Islands, Congo (Republic of the Congo), Congo (Democratic Republic), Cuba, Curacao, Ghana, East Timor, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Kenya, Lebanon, Madagascar, Mauritius, Nigeria, Pakistan, Paraguay, Saudi Arabia, St. Maarten, St. Martin (FR), St. Barthélemy, Syria, Tanzania, Togo, United Arab Emirates, Uruguay, Vietnam, Zimbabwe
| 1.00/min. | 1.00/min.
Country Group 5 All countries not listed in in country groups 1-4, including USA external territories
| 1.50/min. | 1.50/min.
## Options
It's easy to add options to your package.
#### Option International Fixed network 500 A

text: | 1.00/min. | 1.00/min.
Country Group 5 All countries not listed in in country groups 1-4, including USA external territories
| 1.50/min. | 1.50/min.
## Options
It's easy to add options to your package.
#### Option International Fixed network 500 A
For 9.-/month: Calls to the fixed networks around the clock in all countries in tariff zone A. Up to 500 minutes per monthTariff zone A: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Great Britain, Hungary, Iceland, Ireland, Italy (Vatican included), Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, Ukraine, USA
#### Option International 100 A
For 9.-/month: Calls to the fixed and mobile networks around the clock in all countries in tariff zone A. Up to 100 minutes per monthTariff zone A: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Great Britain, Hungary, Iceland, Ireland, Italy (Vatican included), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, Ukraine, USA
#### Option International 500 A
For 19.-/month: Calls to the fixed and mobile networks around the clock in all countries in tariff zone A. Up to 500 minutes per month.Tariff zone A: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Great Britain, Hungary, Iceland, Ireland, Italy (Vatican included), Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, Ukraine, USA
#### Option International 100 B
For 14.-/month: Calls to the fixed and mobile networks around the clock in all countries in tariff zone B. Up to 100 minutes per monthtariff zone B: Ägypten, Argentinien, Australien, Bahamas, Brasilien, Chile, China, Costa, Rica, Dominikanische, Republik, Hong, Kong, Indien, Indonesien, Iran, Israel, Japan, Kolumbien, Libanon, Macau, Malaysia, Martinique, Mexico, Mongolei, Namibia, Neuseeland, Nigeria, Pakistan, Panama, Paraguay, Peru, Philippinen, Puerto Rico, Russland, Saudi, Arabien, Singapur, Sri Lanka, Südafrika, Südkorea, Taiwan, Thailand, Türkei, Venezuela, Vereinigte, Arabische, Emirate, Vietnam
#### Option International 100 C
For 19.-/month: Calls to the fixed and mobile networks around the clock in all countries in tariff zone C. Up to 100 minutes per month.tariff zone C: Albania, Algeria, Angola, Armenia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bolivia, Bosnia and Herzegovina, Brunei, Cambodia, Ecuador, El Salvador, Ethiopia, Georgia, Ghana, Guadeloupe, Guatemala, Honduras, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Macedonia, Mauritius, Moldova, Montenegro, Morocco, Mozambique, Nicaragua, Oman, Palestine, Qatar, Reunion, Senegal, Serbia, Tanzania, Trinidad and Tobago, Tunisia, Uruguay, Uzbekistan, Zimbabwe
#### Free calls to the Swiss mobile network
#### Option Mobile Flat
Free calls to the Swiss mobile network (incl. Swisscom Mobile Lichtenstein)
* Unlimited calls to the Swisscom mobile network
* Unlimited calls to other providers’ mobile networks
Price per month
9.–
You can choose this option when you place your order or subscribe to it later on My Swisscom.

text: #### Free calls to the Swiss mobile network
#### Option Mobile Flat
Free calls to the Swiss mobile network (incl. Swisscom Mobile Lichtenstein)
* Unlimited calls to the Swisscom mobile network
* Unlimited calls to other providers’ mobile networks
Price per month
9.–
You can choose this option when you place your order or subscribe to it later on My Swisscom.
#### Option "Second phone number"
Second phone number for your landline. For 15.-/month
## Satellite connection
* Price list

text: Smart electricity metering systems will be mandatory throughout Switzerland by the end of 2027 – taking over meter reading in your community.
Smart electricity meters in all homes(opens in new tab)
Smart Meter brochure (in German)(opens in new tab)

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Case study: Swiss Re
#  Why gaze off into the distance? See the cloud that lies so near!
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Corporate data centres are slow, expensive and high maintenance, making them outdated. In their place, cloud solutions can quickly be adapted to customer needs on a modular basis. Infrastructure and data remain in Switzerland on request.
* * *
Text: Flavian Cajacob, photos: Michele Limina, Published in the NZZ supplement 9 November 2017
* * *
* * *
* * *
Constant and rapid advances in digitalisation are increasingly affecting the IT strategy at companies. These are gradually doing away with their own corporate data centres, which sometimes even house servers that are kept in cooled cellars. Instead, they are relocating their entire IT infrastructure into what are referred to as ʻclouds’, along with all their applications and data. What at first glance appears insignificant, actually represents a major encroachment into the IT culture of a company, involving a major rethink on the part of managers and employees. “If you are looking to change to a cloud model, order a ready-made infrastructure consisting of processing power, memory capacity and tailor-made services”, says Marcel Walker, Head of Network & Cloud at Swisscom.
* * *
###  Case study: Swiss Re
The reinsurance company, Swiss Re, is a major Swisscom customer, and constantly relies on external cloud solutions. Rainer Lischer is Cloud Manager at Swiss Re and is responsible for the smooth implementation of the cloud model. The main reason Swiss Re is making this change is because they want to introduce new digital business models. According to Lischer, Swiss Re expects the cloud to bring faster access to digital innovation, a faster time-to-market for products and services, improved cost efficiency and greater flexibility.
The end-to-end conversion to the cloud model allows Swiss Re to make the digital transformation, and is why it is part of their business strategy. Their cloud model relies on public cloud and private cloud services. This means that, depending on the application and the cloud functionality available, applications either operate on private or public clouds supplied by global providers. In contrast to a public cloud, a private cloud supports customised requirements.
* * *
“You have to actively control your cloud consumption so that the costs do not get out of hand”
* * *
Rainer Lischer, Cloud Manager at Swiss Re
* * *
Swiss Re expects to get more for their money from the cloud than when they produce all their IT services themselves. “But you have to actively control your cloud consumption so that the costs do not get out of hand”, explains Lischer. Another thing he says, is that when it comes to security and agility, it is unlikely for corporate IT to be able to compete with the billion-dollar investments made by large cloud providers. This is the reason why cloud applications are at least as secure as those operated in-house.

text: According to Lischer, a change of this nature always meets resistance. “But, I'm convinced that the pendulum will swing in the other direction. In fact, in the near future, people will be concerned when an application does not come from the cloud. The cloud will become the standard.”
* * *
###  Low entry barriers
Swisscom was able to offer Swiss Re such a solution with their private cloud, so that they can run their applications in the cloud while complying with all the regulatory requirements, such as the Swiss Data Protection Act. Important in this context is that the data in the cloud belonged to the customer, Walker emphasises. Swisscom does not do use the data for business purposes. They simply provide the infrastructure and have absolutely no knowledge of the contents of the data beyond this.
Swiss Re has been working on migrating its applications and platforms for a good year now. This process in the cloud is accompanied by a master governance and compliance concept that identifies the risks involved and guarantees the necessary controls. According to Lischer, Swiss Re is deliberately taking this step, with the focus being placed on legal, regulatory and security aspects. While Swiss Re is concentrating on the above, Swisscom is ensuring that the processes function as agreed. To make sure they comply with the regulatory requirements of the Swiss Financial Market Supervisory Authority (FINMA) for banks and insurance companies, Swisscom undergoes regular auditing by third parties.
From the perspective of process and technology, introducing the cloud model is complex. With that said, Lischer describes cultural change as the largest challenge at Swiss Re. The cloud model represents a real paradigm shift in the question of how IT is run, and this requires a great deal of persuasion, training and the right skills to implement it. It is all about softening historically grown structures, adapting familiar practices and developing new skills, processes and roles.
* * *
“We have to keep up with the rapid pace of technological change all the time.”
* * *
Marcel Walker, Head of Network & Cloud at Swisscom
* * *
For Swisscom, the biggest challenge is keeping the overall architecture up-to-date, Walker says. “We have to keep up with the rapid pace of technological change all the time.” Swisscom is constantly challenged by the aspect of security as well. And Swiss Re expects constant adaptation to the latest technologies and related services. Swiss Re wants to push ahead with its own digitalisation strategy and continue to open up new business opportunities.
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Interview with Marcel Walker, Head of Network & Cloud
#### Multiple clouds are the new standard
* * *
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Interview with Marcel Walker, Head of Network & Cloud
#### Multiple clouds are the new standard
* * *
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Cloud Services in Switzerland
#### Into the future with Hybrid Cloud
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Cloud Services in Switzerland
#### Into the future with Hybrid Cloud
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ISG Provider Lens 2021

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More on the topic
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Interview with Marcel Walker, Head of Network & Cloud
#### Multiple clouds are the new standard
* * *
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Interview with Marcel Walker, Head of Network & Cloud
#### Multiple clouds are the new standard
* * *
* * *
Cloud Services in Switzerland
#### Into the future with Hybrid Cloud
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Cloud Services in Switzerland
#### Into the future with Hybrid Cloud
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* * *
ISG Provider Lens 2021
#### Swisscom continues to lead the way in the Swiss cloud market
* * *
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ISG Provider Lens 2021
#### Swisscom continues to lead the way in the Swiss cloud market
* * *
* * *
* * *

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# Tolunay Üklimekçi
## Leader for Teams
Swisscom AG
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Why Swisscom is a great choice for those looking to join the tech industry
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##### Data ecosystem
# Networked ecosystem instead of data silos
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For many companies, data is the most valuable resource. Rapid access to the relevant data stocks is thus even more important - both across the entire organization as well as external data sources. This is possible with consistent consolidation and by avoiding data silos.
Text: Felix Reymann, Graphic: Tom Hübscher, 17 january 2020
In the process of digital transformation, data consolidation cannot be avoided. The organization of the data architecture becomes a key factor: all data stocks from ERP, CRM, databases, and applications should be integrated. More insights, monetization and in-depth analysis also require the integration of external data sources such as IoT systems, customer ecosystems, suppliers, public market data, databases, other data streams from social media, weather forecasts, etc.
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###  Whitepaper «Successful handling of data»
Would you like to have further information on Data Driven Companies and on how to transform your company into one? Please download our whitepaper.
> To the Download
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Other readers are also interested in:
IT outsourcing
#### Helping you dedicate more time to your core business
* * *
* * *
IT outsourcing
#### Helping you dedicate more time to your core business
* * *
* * *
Whitepaper
#### Robotic Process Automation
Standard processes in companies can be automated easily and effectively. Get to know the advantages of RPA and find out where RPA can be used.
Whitepaper
#### Robotic Process Automation
Standard processes in companies can be automated easily and effectively. Get to know the advantages of RPA and find out where RPA can be used.
* * *

text: ## Licence consulting – Microsoft Licensing Services
#  Optimal licence consulting based on sound technical expertise
In the digital world, licence reselling on its own is no longer sufficient: technical knowledge is crucial. With the help of Microsoft Licensing Services (MLS), you can find the right licensing solution for your company, create transparency, and reduce the complexity of your volume licensing agreements and product usage rights, freeing you up to focus on your core business.
###  Technical knowledge for licence optimisation
Many companies are in the midst of cloud transformation, establishing hybrid work environments and facing ever-increasing security requirements. At the same time, the digital transformation is placing new demands on processes and business models. A competent technology partner can help you navigate these opposing tensions by efficiently designing and implementing the IT strategy.
With licensing and technology solutions from a single source, you can align licence planning with your technology roadmap. Not only does this provide you with optimum coverage of your IT needs, but it also ensures that you are fully covered should you require support.
As the only licensing solution provider focusing on Switzerland and the only Swiss Azure Expert Managed Service Provider, Swisscom has more than 250 Microsoft-certified employees to support you, offering extensive expertise in various industries, especially in regulated industries and the public sector.
Kontakt
####  What’s in it for you:
* Licence consulting and licence procurement from a single source
* Optimum licensing model with comprehensive support for hybrid environments
* Software lifecycle management and portfolio optimisation, personal on-site support
####  Certified Microsoft partner
###  Your benefits
* A range of managed services that is unique throughout Switzerland and optimally combines licensing and technology
* Comprehensive service from a single source with over 250 certified Microsoft specialists in Switzerland
* Competent partner for visionary design and implementation of your IT strategy in on-premise environments as well as in the cloud
###  When is it the right solution?
Are you looking for a reliable IT partner to provide technological and business support and advice both on premise and in the cloud? Would you like to optimally combine your technology requirements with your licensing and enjoy the unique benefit of services that are managed entirely in Switzerland? Swisscom offers everything from a single source, saving time and money, and also simplifying support and planning.
Several hundred software and cloud experts create transparency and optimise costs for you. They also do everything necessary to ensure that you are able to respond to dynamic business requirements and drive your cloud transformation forwards.
With more than 250 employees and a unique set of certifications, Swisscom is the largest Microsoft partner in Switzerland. We also have extensive expertise and experience in Microsoft contracts, such as Enterprise Agreements (EA, EAS, SCE), Microsoft Products and Services Agreements (MPSA), Open Value, CAMPUS, Select and Cloud Solution Provider (CSP).
###  Why Swisscom?
* Unique: we offer the widest range of established managed technology services, including licensing from a single source
* Swiss: local, on-site support as well as data processing and storage in Switzerland.

text: ###  Why Swisscom?
* Unique: we offer the widest range of established managed technology services, including licensing from a single source
* Swiss: local, on-site support as well as data processing and storage in Switzerland.
* Experienced: optimal licensing based on our years of expertise in hybrid IT environments, especially in regulated industries and the public sector.
###  Your path to licence optimisation
##  The first step
Get started with a no-obligation licence consultation and take the first step on your journey toward greater transparency and cost optimisation.
Contact us
####  Factsheets
* Microsoft Licensing Services
* Consulting/Advisory services
###  Our portfolio of Microsoft Licensing Services
More than 250 certified employees are responsible for our core MLS offering of consulting, managed services, operations and support, making Swisscom the largest Microsoft partner in Switzerland.
###  Certifications and expertise
###  MLS connects technology and implementation
MLS offers a variety of services to help companies optimise their IT strategy implementation.
#### Licence consulting
Implement your IT strategy the right way
Optimise your licence agreements and implement a targeted IT strategy. Our experienced Microsoft licensing experts are on hand to advise you and help with the sale of used software.
* Find out more
#### Professional services
Accelerate development and innovation
Do you have ambitious ideas and projects, but lack the time, experience or expertise to implement them? Our experienced team is here to support you with the planning, implementation and integration of your solution.
* Find out more
#### Support
Rely on our professionals and managed services
With our custom outsourcing offer for your IT requirements, we provide the IT experts, operation and support services you need and reliably take over your IT operations management.
* Find out more
#### Future work consulting
Roll out new technologies
We provide systematic support with the rollout of digital tools and your migration to new working environments, acknowledging the crucial role of employees and culture in a successful change process.
* Find out more
#### Software asset management (SAM)
Take advantage of professional software management
Minimise software costs and meet compliance requirements with the aid of automated procurement and active control.
#### System integration
Integrate new technologies
Comprehensive support with consulting, procurement, installation, maintenance, and supplier and licence management throughout the entire lifecycle of your IT systems.
* Find out more
#### FinOps
Get the most out of your cloud environment
Technological optimisation of your cloud environment in line with the needs of your business.
* Find out more
__ “As our strong technology partner, Swisscom is helping our company advance and taking on licence management on our behalf.”
Michael Müller, Head of ICT, KG Management AG
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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* #### Additional option
## Remote Access Service
With Remote Access Service, you can access your company network (VPN) via an encrypted connection while you’re on the move or from your home office.
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
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* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
* #### Just right for your business
## The flexible corporate network
Business Network Solutions offers you a secure, modern and flexible network solution that can you can continuously adapt to the specific needs of your SME.
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
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* Mandatory field
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Our staff will of course also be happy to help you in person.
__
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Our business hours are:
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#### Thank you very much
# Corporate network & remote access: functions & options
#### Collaborate across company sites
Link company sites easily via VPN to access shared data, programs and printers.
* * *
#### Protect company data
All network data are saved on Swisscom servers in Switzerland. You can additionally protect your network with a managed firewall.
* * *
#### Work on the move or at home
Securely access the corporate network when you are out of the office via an encrypted connection (Remote Access Service).
* * *
* * *
## Your benefits with a corporate network and remote access
* * *

text: #### Collaborate across company sites
Link company sites easily via VPN to access shared data, programs and printers.
* * *
#### Protect company data
All network data are saved on Swisscom servers in Switzerland. You can additionally protect your network with a managed firewall.
* * *
#### Work on the move or at home
Securely access the corporate network when you are out of the office via an encrypted connection (Remote Access Service).
* * *
* * *
## Your benefits with a corporate network and remote access
* * *
#### Thank to VPN, your data bypasses the public Internet
Enhanced data security as access to the corporate network from all locations is separate from the public Internet. Your data never leaves the corporate network. Swisscom cloud services can be integrated into the corporate network.
* * *
#### Double security
The network can be protected by a managed firewall. Access is also protected by two-factor authentication (password + SMS/Mobile ID).
* * *
#### Availability of business-critical applications
Business-critical, IP-based applications (e.g. cloud services, IP telephony) are prioritised in the network over other applications.
* * *
#### VPN and offices networking
Benefits of a Swisscom network solution: offices networking with VPN and access from anywhere to your data via the remote access service. This enables your employees to access central data (e.g. servers) when working from home or on the move (e.g. reps in the field). Access is particularly secure thanks to the latest authentication standards. Contact us for no-obligation advice on VPN and offices networking for your business.
* * *
* * *
## Available services
* * *
### Basic package
* * *
#### Business Network Solutions
Professional flexible VPN corporate network
(site networking) Access to shared network drives, programs and printers.
From CHF/mth per site
CHF60.00*
* The basic package costs only CHF 30 per month for one site. A Swisscom Business Internet Services connection (XS – L) is a prerequisite.
### Additional options
* * *
#### Remote Access Service
Encrypted external access (VPN) to the network for your employees
From CHF/mth
CHF35.00
#### Fixe IP Adressen
For the provision of services that have to be accessed externally.
From CHF/mth
CHF10.00
* * *
#### Managed Firewall
The port-based firewall protects from dangers and lets you set up special security settings.
From CHF/mth per site
CHF10.00
#### Managed LAN
Get LAN and WLAN management (e.g. user group management) via the service model.
From CHF/mth per site
CHF25.00
### Requirements
* * *
#### Internet
Business Internet Services lets you choose between 4 product versions with down/upload speeds of 10 Mbit/s - 1 Gbit/s and various service levels.
From CHF/mth per site
CHF90.00
* * *
Display details
* * *
* * *
## Basic package
Business Network Solutions complement your Internet access with a secure and flexible network environment
* * *
#### Business Network Solutions
●
|
Run a secure corporate network (VPN) to connect several sites
---|---
●
|
All sites then have access to the same data, programs (e.g. CRM/ERP) and printers
●
|
Change settings at the push of a button and adapt network services simply via the cockpit
●
|
Fully supported corporate network. Operated and maintained by Swisscom
●
|
Add the following modules
From CHF/mth per site
CHF60.00*

text: * * *
#### Business Network Solutions
●
|
Run a secure corporate network (VPN) to connect several sites
---|---
●
|
All sites then have access to the same data, programs (e.g. CRM/ERP) and printers
●
|
Change settings at the push of a button and adapt network services simply via the cockpit
●
|
Fully supported corporate network. Operated and maintained by Swisscom
●
|
Add the following modules
From CHF/mth per site
CHF60.00*
* The basic package costs only CHF 30 per month for one site. A Swisscom Business Internet Services connection (XS – L) is a prerequisite.
* * *
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
* * *
> Business Network Solutions Factsheet
* * *
### Additional options
* * *
#### Remote Access Service
●
|
Encrypted access (VPN) to programs, data and printers in the VPN network from home or on the move
---|---
From CHF/mth
CHF35.00
#### Fixed IP addresses
●
|
To provide Internet services, such as online shops, web or mail servers, that employees have to access externally (e.g. when working from home)
---|---
|
From CHF/mth
CHF10.00
* * *
* * *
#### Managed Firewall
●
|
The port-based firewall protects from dangers and lets you set up special security settings
---|---
From CHF/mth per site
CHF10.00
## Requirements
* * *
#### High-performance Internet
●
|
4 product versions with 10 Mbit/s – 1 Gbit/s download/upload
---|---
●
|
Security options with various service levels
Business Network Solutions is also available with Business Internet Services XS.
* * *
* * *
L
#### 1 Gbit/s
max. down/upload
#### Fail-safe guarantee
Via the mobile data network in the event of a network fault
#### Service Level Advanced
Best support times
max. 8h fault
rectification time
Mon - Fri 6 am - 10 pm
Sat 6 am - 10 pm Guaranteed fault rectification within 8 hours. Compensation in case of non-adherence to the promised rectification time.
From CHF/mth per connection
CHF300.–
M
#### 300 Mbit/s
max. down/upload
#### Fail-safe guarantee
Via the mobile data network in the event of a network fault
#### Service Level Plus
Extended support times  Mon - Fri 8 am - 7 pm
Sat 8 am - 5 pm
From CHF/mth per connection
CHF125.–
S
#### 100 Mbit/s
max. down/upload
#### -

text: From CHF/mth per connection
CHF300.–
M
#### 300 Mbit/s
max. down/upload
#### Fail-safe guarantee
Via the mobile data network in the event of a network fault
#### Service Level Plus
Extended support times  Mon - Fri 8 am - 7 pm
Sat 8 am - 5 pm
From CHF/mth per connection
CHF125.–
S
#### 100 Mbit/s
max. down/upload
#### -
#### Service Level Standard
Standard support times 24/7 availability,
Standard support times
Mon - Fri 8 am - 5 pm
From CHF/mth per connection
CHF90.–
* * *
* * *
* * *
## «Response times are now shorter, so customers can enjoy their winter holidays with good customer service.»
* * *
Gian Marco Menzli. Menzli Sport, uses Business Network Solutions, the flexible corporate network.
More
* * *
COMMUNITY →
#### Any questions?
Haven't found the answers you were looking for?
Our Community is well informed and is sure to be able to assist you.
Ask the community
More than 10,000 active users
* * *
* * *
## Advice without obligation from our IT experts.
Contact me now
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
__Request free consultation now
Talk to our support staff
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0800 055 055 Free phone
Callback in 10 seconds
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* Mandatory field
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#### Thank you very much
Contact us in writing
__Go to form
You can also inform us of your issue in writing at any time.

text: # Swisscom Student Day: 04.05.2023
Go to event information
## Discover opportunities at the Swisscom Student Day!
What defines Swisscom as an employer? Experience it yourself at the Swisscom Student Day! On **May 4th 2023** , we are opening our doors and inviting you to dive into the working world of Swisscom. Are you ready for an event full of innovation, new technologies and fun?!
Information
__ Date: 4 May 2023
_​_ Time: 2.00 pm to 7.00 pm
_​_ Where: Genfergasse 14, 3011 Bern
## Program Swisscom Student Day
At the Swisscom Student Day, you will get first-hand insight into industry trends, participate in interactive workshops and network with Swisscom employees. We are kicking off the event at 2 pm with an optional scavenger hunt through the city of Bern. Next, you will experience our IT talk and participate in two workshops. The event ends with a networking apéro.
Work­shops
Pre­sen­ta­­tion
Chal­len­ges
Prices
Net­work­ing
Apéro
## Workshops
_​_
**Cybersecurity; dealing with unknown and unexpected events**
Duilio Hochstrasser, Security Product Manager and Security Ambassador
Cybersecurity is a critical topic for every business, but also for every individual. In this workshop, I will give you an overview of cyber threats, cybercriminals and the darknet which is an important tool for criminals. This knowledge, usually called "Threat Intelligence", is essential to plan adequate security measures.
How is Swisscom preparing? What is the role of each employee? Let's understand together how everyone can contribute to the company's risk reduction but also to the improvement of personal security.
​ _​_
**How to use design thinking to improve user experience**
Janic Siegenthaler, Product Owner Data, Analytics & AI
Good user experience is a crucial success factor for web development. In this workshop you will learn about the importance of the user and the user experience for agile product management. After a short introduction, you will work in groups to find a solution to the problem posed.
_​_
**Act responsibly! Subscribe now!**
Michael In Albon, Chief "Internet for Schools", Deputy of child media protection
All the other workshops will show you, WHAT Swisscom does. At this Workshop, you will learn HOW we do it. Namely, we do it responsibly, sustainably, and mindfully. You will learn, which topics of environmental and social sustainability we have anchored in our corporate goals, how the CSR-Team supports their colleagues in everyday work and what this means for you as a future Swisscom afficionado.
​ _​_
**Deploy yourself to the Cloud!**
Christoph Schnyder, RTE Cloud Native Solutions
Cloud solutions are much like cooking: you need the right ingredients and expertise to get a tasty meal. With our Cloud Native Solutions, we offer both to our customers: modern technologies and years of experience in the cloud ecosystem. Make your own first steps towards the Cloud by starting your personal blog and right away deploy it to AWS. Requirements: Bring your laptop **with a command line ready to hack**!

text: Cloud solutions are much like cooking: you need the right ingredients and expertise to get a tasty meal. With our Cloud Native Solutions, we offer both to our customers: modern technologies and years of experience in the cloud ecosystem. Make your own first steps towards the Cloud by starting your personal blog and right away deploy it to AWS. Requirements: Bring your laptop **with a command line ready to hack**!
_​_
**Be your own CEO: How Swisscom demands bottom-up innovation from its employees**
Lourdes Martins, Agile Transformation Coach & Fabienne Puppin, Kickbox Innovation Manager
In this workshop you will get to know the Swisscom Kickbox programme better and learn how Swisscom actively promotes the spirit of innovation and intrapreneurship among its employees.
​ _​_
**Business teams with IT in Billing Digitalisation**
René Huser, Product Manager Billing Digitalization & Liana Lupsa, Product Owner Billing & Analytics 2.0 & Billing Converged Data
Find out how we use Billing & Analytics to build a customer portal that allows business clients to manage their invoices and control their ICT. You will learn what skills are required and what personality helps to team up with Business and develop a successful platform with self-care functions for customers and support agents.
_​_
**Networking Coffee**
Do you have specific questions about your start at Swisscom? Meet our Talent Acquisition Managers and find out more about the opportunities to join Swisscom. In addition to a CV check, portrait shooting and many exciting Swisscom insights, you can look forward to a unique networking opportunity in a relaxed environment.
## Presentations
_​_
**IT Talk**
Frank Dederichs, Chief Operational Officer INI
As no. 1 we are shaping the future. Together we inspire people in the networked world. Learn more about the latest trends in the industry and the role Swisscom plays in regards to the latest developments and how it affects our working life.
_​_
**Junior Programme**
Olivier Marti, Recruitment Marketing Manager
With our Junior Programs, we open up attractive career opportunities in new areas for you as a talented professional or career changer. Learn more about the programme and the different areas that offer junior programmes.
## Impressions Swisscom Student Day 2022
## Additional information
**Contact**
If you have any questions, please do not hesitate to contact us.
**Registration**
Register now for the Swisscom Student Day 2023.

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## **I am interested in
Microsoft Azure Cloud**
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Learning Technology Awards 2020 - getIT
* Learn & Grow
* Learn & Grow
Learn & Grow
# Learning Technology Awards 2020
Swisscom and Area9 Lyceum are among the winners for the Learning Technology Awards 2020.
Angelika Hähnel, Marketing Manager
24 November 2020
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The Learning Technologies Awards are Europe's leading awards for learning in a business context and for the associated technology that supports this learning in the workplace. They are considered highly competitive in the learning award environment and winning one of these coveted trophies is a great achievement. A total of 74 awards were presented this year in a wide range of categories for the more than 500 entries.
We did it!
## Swisscom and Area9 Lyceum are among the winners! We received 2x bronzes in the following categories on 18 November 2020:
* "Best use of learning data analytics to impact learner and business performance"
* “Best use of blended learning - international commercial sector”
## Area 9 and Skill IQ
Skills IQ is a tailor-made multi-level and highly personalised learning programme that builds on unconscious incompetence (Adaptive Learning). It was developed together with Area 9 Lyceum for Swisscom.
Area9 Lyceum builds 21st century skills and competencies through the world's first four-dimensional learning platform Area9 Rhapsode ™.
This is what the jury says about our project:
Best use of blended learning - international commercial sector: „With a passionate and clever intro, Swisscom & Area 9 Lyceum had the judges at hello. A clever, data-driven solution built around understanding employees’ competence and metacognition showed a clear understanding of company culture and this awarded them a well-deserved bronze. The programme was learner-centric, used peers as trainers, demonstrated impact on sales performance and had a clear roadmap for the future. The submission proved that a simple twist on the traditional can yield excellent results!“
Best use of learning data analytics to impact learner and business performance: „The program was designed to solve a business problem and is steadily building results of BTB sales capability improvement. We were particularly impressed with how Swisscom's blended learning programme took a data-driven approach from the start and how both sales and customer satisfaction levels increased.“
We are very happy about these awards and a little proud of what we have achieved.
Getting better together - every day!
## An article by:
Angelika Hähnel
Marketing Manager
Go to profile
## More getIT articles
Personal Development
Language Diversity @ Swisscom
Rani Houyez
##
Personal Development
PiBS Informatik: Studium und Praxis kombiniert
Roman Siegenthaler
##
Learn & Grow
Innovation bei Swisscom vorantreiben
Nils Richerzhagen
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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## **I am interested in
Microsoft Dynamics consulting**
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Getting started at Swisscom - getIT
* Apprenticeship
* Apprenticeship
Insights
# Getting started at Swisscom, welcome to FirstSteps!
You know the drill. First day at school, now first day at work. You're nervous, meet lots of new people and want to make a good impression. That's how it was for me too.
Gina Fröhlich, Lernende Mediamatikerin EFZ
01 February 2022
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_You spend your first few days at Swisscom in the FirstSteps. For me, they lasted seven working days, two of which were online. They serve as an introduction, getting to know Swisscom better and setting up your work devices. You get to know some of your fellow apprentices and your learning guide, who coaches you throughout the apprenticeship. The exact programme and location of all FirstSteps varies depending on the learning guide._
In the morning we all gathered in front of the building and chatted a bit, but it wasn't long before we were greeted warmly by our learning guide. To get to know each other, we had the task of bringing an object with us, with which we would introduce ourselves. Many brought items from their hobbies such as football boots, jerseys, books and even instruments.
Divided into two groups, Windows and Mac users, we went our separate ways and the set-up of the work equipment began.
Later we got a better insight into the company Swisscom. What kind of culture and values does it have exactly? What is the working environment like and how do people behave in it? These questions will certainly be answered for all of you at your future FirstSteps.
I also got to know the first security elements right away. If you leave your workplace and leave your computer unattended, you should lock your device. If you forget to lock it, you will be "gegipfelt". Someone from the group sits down at your computer and tells the group chat that they will bring croissants (in German: Gipfeli) for everyone tomorrow. That day there were 5 Gegipfelte. Well, sometimes you have to learn it the hard way, but now that doesn't happen to me anymore...
During the FirstSteps, the first contact was made with the project providers of the first project. Project providers are, together with the learning guides, your companions during your project. We learned a little about the future activities of the next few months and agreed on the time and place of the first meeting.
The programme included many different calls with all the almost 300 first year learners, so you could also experience the others a bit and see some new faces. We also talked a lot about important topics such as loss prevention, stress and resilience, social media, diversity and Microsoft 365. In addition, there was also an in-depth discussion about the profession you are learning, which in my case was mediamatics.

text: The programme included many different calls with all the almost 300 first year learners, so you could also experience the others a bit and see some new faces. We also talked a lot about important topics such as loss prevention, stress and resilience, social media, diversity and Microsoft 365. In addition, there was also an in-depth discussion about the profession you are learning, which in my case was mediamatics.
As there was no cafeteria in the building where we held the FirstSteps, we were invited to eat in the nearest cafeteria.
Later, we were given a little time to try out Adobe Creative Cloud (InDesign, Photoshop, Illustrator, etc.). We were shown the basics and with test photos/videos we tried everything on our own.
The End of the FirstSteps had to be celebrated, of course. Divided into several smaller groups, we were sent on a scavenger hunt. The clues were sent to us by Microsoft Teams and each team was assisted by a fellow learner from a year higher. The scavenger hunt took us all over the city and really made us sweat. We visited many different locations and shops and finally it sent us to the Limmat, where an aperitif with delicious food and cool drinks was already waiting for us and we all rested together.
I think my FirstSteps were a great start into the professional world. It wasn't even that long ago, about 5 months ago to be exact, it feels like it was just the other day. I have made great friends with whom I stay in close contact and we all see each other regularly almost every month.
## An article by:
Gina Fröhlich
Lernende Mediamatikerin EFZ
Go to profile
## More getIT articles
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Ta candidature
Melina Vryonakis
Insights
Lehre fertig – was nun?
Simon Soltermann
Insights
Mon apprentissage chez Swisscom
Salomé Gagnaux
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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text: Power Platform & AI
#  Revolutionizing Service Requests: A Deep Dive into Power Platform and AI
Online on 22 November 2023, 11:00-11:45 a.m.
_​_ What to expect
* Learn about the Future of Business Process Services powered by Artificial Intelligence and how it can create new business value.
* Get insights into real-world Use Cases and best-practice recommendations.
* Showcase how Artificial Intelligence can automate service requests with the Power Platform and data linking.
In today's fast-paced business environment, the ability to optimize customer request management is an absolute game changer. Traditional methods often fall short, leading to delays and dissatisfaction. Enter Artificial Intelligence and Microsoft's Power Platform — an innovative combination that promises to revolutionize how we handle service requests.
“Ultimately, integrating Artificial Intelligence into service request management is a game-changer, setting the stage for innovative business models. Power Platform makes this integration seamless and efficient.”
Join us for our upcoming webinar and discover how Azure OpenAI can automate and optimize your business processes. But that's not all: We'll also explore how the capabilities of Microsoft's Power Platform takes AI solutions to the next level. Don't just attend- be part of the transformation.
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__ “Automation with AI is becoming more and more essential in shaping the future of day-to-day business.”
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* * *
# Limmex
* * *
“With Office 365, we communicate securely and efficiently with our business partners.”
Damian Schwegler, head of purchasing, logistics and production, Limmex
More efficiency for Limmex
Damian Schwegler is head of purchasing, logistics and production at Limmex, a start-up company that is achieving great success with its innovative emergency call watches. The development and production of the watches have been outsourced, which places high demands on communication with its partners.
The challenge: inadequate communication
Limmex’s emergency call watches sell so well that the company has grown significantly. The company’s previous communication solution could not keep up and considerably impaired its collaboration with business partners. Damian Schwegler and his team desperately needed a solution capable of meeting the high demands of communication with these partners.
The result: more time gained for important tasks
With Swisscom’s cloud-based Microsoft® Office 365 solution, Limmex communicates smoothly and precisely on all channels without the need to invest in its own hardware and software. Office 365 includes e-mail, document exchange, telephone and video conferencing. It saves not only a great deal of time, but also a number of business trips.
Product used
Microsoft 365
The complete business solution for more efficient cloud-based collaboration.
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More testimonials
Zofinger Tagblatt
Seamless communication on all channels and access to data from anywhere.
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dplan AG
Agile computing power, storage space and managed services as required from the Swisscom Cloud.
Find out more

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## Zurich, 31 May 2023
# Swisscom IoT &
Digital Transformation Day
## Join us at The Hall, Zurich on 31 May as we explore the issues and technologies that are driving innovation.
To the Swisscom IoT Day 2023
### A Look Back to Swisscom IoT Day 2022
Once again, we were pleased to welcome our customers and partners to Switzerland`s largest IoT event in Zurich Hallenstadion on May 11th, 2022. The day featured an exciting programme that included inspirational keynotes, informative deep-dive sessions and over 20 customer IoT demonstrations in our exhibition area. Hot topics included AI, eSIM, machine learning, security, Industry 4.0, next-generation IoT and more.
Congratulations to the 2022 Swisscom IoT Climate Award winners
### Highlights of the day
### Missed the event? Take a look at the recordings
*   *   *   *   *
### The IoT Day 2022 in pictures
To the pictures
### Thank you to our sponsors and participating ecosystem partners that helped make the IoT Day 2022 a success!
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We look forward to your shares, likes and comments on social media
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text: ## Improve efficiency through IT outsourcing without any loss of control
#  When outsourcing IT, remember: as little as possible, as much as necessary
With IT outsourcing from Swisscom, you determine what, how much and, above all, where you outsource – without losing control of your IT, your data or your applications. It allows you to minimise the complexity of your infrastructure, improve IT security, optimise IT costs and free up time for value-adding tasks.
You can entrust us with the operation of all Swisscom products and services, all third-party products or even in-house developments and thus reap the many benefits of outsourcing.
For one thing, there’s no need to buy in expensive expertise or recruit IT professionals whose short supply makes them a very costly investment. Let us take care of individual tasks or areas, or even hand over responsibility for your entire IT infrastructure. What is more, you don’t need to worry about security. We protect business-critical applications, services and sensitive data, which is all the more important since employees working from home are increasingly on the radar of cybercriminals.
You also have more time to discover new technologies that will equip your company for the future instead of having to deal with routine tasks such as operations, network stability or updates. Besides the time and money you save as a result of the reduced training needs of your IT employees, outsourcing is also often cheaper than operating some or all of the systems and applications yourself.
####  What’s in it for you:
* Free up your IT department
* Focus on your core business
* Benefit from the up-to-date knowledge of Swisscom experts
###  Your benefits
* Knowledge lead: Take advantage of our 20+ years’ experience with outsourcing projects
* Time saving: Leave the complex tasks to us and free up time to focus on other projects
* Cost saving: Buying in expertise or hiring specialists will cost you more than outsourcing your IT
###  When is it the right solution?
IT outsourcing is a good option for all companies looking to hand over all or part of their IT operations and dedicate their scarce resources to business-critical projects while retaining full control of their IT. With Swisscom, you decide what, how much and where you outsource.
###  Why Swisscom?
* Expertise: We bring together experts from different areas, including for transformations
* IT benchmarking: We provide advice and support for more than 100 IT outsourcing projects every year
* Comprehensive: On request and after clarification, we also operate our customers’ applications and programs
###  IT outsourcing quotation
####  Request a no-obligation quotation
Which IT outsourcing model is right for you? We’ll help you find out.
Request quotation
###  Outsourcing options
You decide the extent of the outsourcing, how much to outsource and whom you entrust with your IT projects. We put partners through their paces, recommend the best partners and coordinate the cooperation.
####  Location
* On-shoring: you choose a partner in Switzerland
* Off- or far-shoring: you choose a partner abroad

text: ####  Request a no-obligation quotation
Which IT outsourcing model is right for you? We’ll help you find out.
Request quotation
###  Outsourcing options
You decide the extent of the outsourcing, how much to outsource and whom you entrust with your IT projects. We put partners through their paces, recommend the best partners and coordinate the cooperation.
####  Location
* On-shoring: you choose a partner in Switzerland
* Off- or far-shoring: you choose a partner abroad
* Near-shoring: you choose a partner in a nearby country because of the geographical and cultural proximity
####  Scope
* Insourcing: the complete outsourcing of new tasks
* Selective outsourcing: only selected tasks or parts of processes are outsourced
* Complete outsourcing: the outsourcing of at least 80 percent of your tasks or the respective process
####  Intensity
* Out-tasking: the outsourcing of individual task areas, such as financial accounting
* Operational outsourcing: the outsourcing of business processes, such as the dispatching of goods
* Strategic outsourcing: the outsourcing of business-critical tasks or value chains, such as product development
###  Our IT outsourcing services
####  Infrastructure
We operate and maintain all or part of your IT infrastructure.
####  Applications
We support all applications over their entire life cycle.
####  Management
We provide you with comprehensive support services, such as service desk, operation management, cloud, security, project or innovation services, and the operation and management of Microsoft licences and services.
####  360° service
We manage all IT assets and provide the IT personnel, operating your IT infrastructure and continuously developing it further.
###  IT outsourcing for data-driven business models
Outsource your IT, pool your resources and focus on your business and your customers.
###  The foundation for your future
Sometimes, outsourcing your IT instead of taking the more expensive route of operating it yourself is the wisest choice, whether to improve efficiency, increase security or better equip you for the future. With Swisscom, you can also rely on the knowledge of our experienced experts to support you through your transformation projects.
#### Improve efficiency
Choose the right model
No two IT set-ups are the same. The IT strategy must support the corporate strategy and the IT operating model must increase the efficiency of business-critical processes. This is key to the consistent implementation of the strategy and to achieving operational excellence within your business.
#### IT security
Play it safe
All companies, big or small, can fall victim to a cyber attack. The challenge of maintaining a secure IT infrastructure and protecting sensitive data is only growing, especially in industries that are subject to regulatory requirements. It therefore makes sense to outsource IT security and responsibility to the experts at our highly secure Swiss data centres.
#### Innovation and transformation
Equip yourself for the future
It is vital for companies to continuously develop their products, services and processes. With the right IT operating model, you can react faster to trends and changes. That’s why it makes sense to outsource all or part of your IT infrastructure, instead of building, maintaining and further developing it yourself.
###  Additional information
#####  Study

text: #### Innovation and transformation
Equip yourself for the future
It is vital for companies to continuously develop their products, services and processes. With the right IT operating model, you can react faster to trends and changes. That’s why it makes sense to outsource all or part of your IT infrastructure, instead of building, maintaining and further developing it yourself.
###  Additional information
#####  Study
* 2021 ISG Provider Lens
#####  Article
* IT outsourcing: more time for your core business | Swisscom
#  «Outsourcing your IT operations requires a restructuring of your in-house IT department. This change must be addressed at an early stage.»
Francis Koehler, Head of Core IT Solutions / Helvetia Insurance
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: # Discover the latest JBL speakers
#### Set the mood with a JBL sound system
Check out our current range of JBL speakers: with touch control, WLAN and humidity resistance. The ideal music companions for a party or day trip: most portable speakers let you play your music straight from your smartphone via Bluetooth, Airplay or WLAN – completely wireless. Different models will match your requirements, depending on how you use your speaker. The personal filter function will help you find the right speaker for you. You can compare and purchase JBL speakers online or in the Swisscom Shop. Your benefit: enjoy free delivery of your new speaker.
#### A different brand? It’s all about the sound!
JBL is not the only brand that offers great sound. You can also rely on brands like UE, Sonos and Harman Kardon to provide the right music for any mood.
#### Headphones for more alone time
If you’d rather not share your music with others, why not try our headphones: in-ear, over-ear or with noise cancellation – we've got the perfect model for you.

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# Corporate Functions
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Where everything comes together
The different disciplines that keep the business going. Whether you work in Supply Chain Management, HR, Marketing, Communication, Finance & Controlling, Facility Management, Corporate Responsibility or Strategy: in this area, your role is to support our business units.
What you do is who we are.
Working here
Accounting Analysts
Analytics Controllers
Asset Managers
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Billing Product Managers
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Business Development Managers
Business Process Operators
Coaches & Training Consultants
Communication Specialists & Consultants
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Financial Controllers
Financial Risk Managers
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Health & Employability Specialists
HR Advisors
HR Analysts
HR Business Partners
HR Employer Branding Managers
HR Future Workforce Managers
HR IT Project Managers
HR Operations Assistants
HR Talent Managers
HR Talent Sourcer / Recruiter
Interaction Designers & Marketing Managers
Internal Auditors
Investor Relations Managers
Learning & Development Specialists
Learning Architects
Live Marketing & Sponsorship Managers
Management Assistants
Managers Public Communications
Market & User Experience Research Specialists
Market Development Managers
Marketing Specialists & Managers
Media Spokespeople
Order and Invoice Specialists
Organisation Development Specialists
Planning & Coordination Specialists
Process Experience Managers
Process Managers
Procurement Specialists
Project Manager Mergers & Acquisitions
Project Portfolio Managers
Purchasing & Licence Manager
Purchasing Data Analysts
Real Estate Managers
Risk and Compliance Managers
Social Media Agents
Strategic Growth Managers
Strategic Planners
Strategy Managers
Supply Chain Project Managers
Swisscom Academy Trainers
Tax Managers
Training & Learning Coordinators
Training Specialists
Treasury Administrators & Specialist
Vocational Trainer
## An insight into our work
In Corporate Functions, we help our partners in the business units to keep moving forward. By working together, we make a difference.
Strategy
Marketing
Human Resources
Communication
Finance
Supply Chain & Procurement
Back Office
__
## The Swisscom of tomorrow
Where will Swisscom be in two, four or six years? This is the focus for our Strategy Managers. Their role is to open up new business areas for digitisation and show how Swisscom can drive the transformation forward. Visionary and courageous, always with the best customer experience in mind. The goal: for Swisscom to remain number 1.
Our strategy
Our vision
As number 1, we are shaping the future. Together we inspire people in the networked world.
## Best customer experience

text: Our strategy
Our vision
As number 1, we are shaping the future. Together we inspire people in the networked world.
## Best customer experience
We deliver individual customer experiences online and offline for residential and business customers – with passion and dedication. Our marketing concepts and campaigns are emotional and inspiring. We aim to focus fully on our customers across every channel and deliver big moments.
B2B Social Media Ambassadors
Marcel Brandtner · 4 min
## HR goes digital
We ensure that people remain the focus. As part of this, we are driving forward the digitisation of end-to-end services. Whether in recruitment, sourcing, onboarding, learning platforms, performance management or personal development; we want our services to be accessible to everyone all the time, without neglecting the personal touch. We don’t shy away from trying out new ways of working within the HR department either.
Development is the future
Tulu Budesa · 4 min
Friendly Work Space
Martina Novo · 2 min
## To the point
Whether it's the logo, the brand, the text, the images and the messages – our job is to give Swisscom substance and to present it as it is: authentic, open and respectful. In both the digital and analogue world – from press releases, cover stories and online reports on the Swisscom website and intranet site through to social media and media posts – our goal is to speak with one voice internally and externally.
Latest from our newsroom
The Swisscom brand
## Focus on figures
In a dynamic market which has changed greatly over the past decade, Swisscom has seen a shift in its core business. We need people who understand the financial risks and opportunities, who are able to control cost management and draw up the budgets. Governance and risk & compliance work closely together here. We were the first Swiss company listed on the stock exchange to successfully place a green bond of over 500 million euros.
Key financial figures
We can afford sustainability
## Fair and sustainable
We source the products and services that our customers and employees want; in exceptional quality, at competitive prices and from the right place. Digitised processes and clear governance are integral to this. It is important to us that purchasing, distribution and sales are perfectly coordinated. Our goal is to ensure sustainable supplier relationship management.
Supply chain fairness
Risk management in the supply chain
## We’ve got your back
Forward thinkers, organisers, supporters, people who get the job done and take the strain: all corporate functions and business units need people who work in the background, the enablers who take care of things. Dedicated, trustworthy and curious – entirely in the spirit of our Swisscom values. Our goal is to give everyone the support they need to focus on creating new things.
# Ready for Swisscom
Familiarise yourself with our working environment and the application process.
What you do is who we are.
Why Swisscom
Your application
## Stay informed
Connect with our opinion leaders on LinkedIn.
Klementina Pejic
Chief Personnel Officer
Stefan Nünlist
Head of Communications

text: # Ready for Swisscom
Familiarise yourself with our working environment and the application process.
What you do is who we are.
Why Swisscom
Your application
## Stay informed
Connect with our opinion leaders on LinkedIn.
Klementina Pejic
Chief Personnel Officer
Stefan Nünlist
Head of Communications
## Keep in touch
Are you inspired by our projects and areas of focus? Grow your network and help us shape tomorrow.
Isabelle Oppliger
Talent Acquisition Manager
__LinkedIn
Carine Schnetzer
Talent Acquisition Manager
__LinkedIn
Or connect with us in another way:
Contact our recruitment team
Our events
Follow us on LinkedIn
getIT Insights – Insights for you
## Careers for you
Explore all the career opportunities on offer and find out which is the best fit for you.
* Ready for innovation
## Engineering & Technology
In Engineering & Technology, it’s all about the latest technologies, current trends, and agile methods. And about you of course.
Here, you will gain an insight into the diversity of our IT projects. You will also find current vacancies in this area.
More about this career
* Ready for the customer experience
## Sales & Services
In Sales & Services, it’s all about inspiring our customers with products and services. In other words, the experience you provide through your passion.
Here, you will gain an insight into our main areas of focus. And find our current vacancies.
More about this career
* Ready for digitisation
## Business & IT Consulting
In Business & IT consulting, it’s all about the digitisation of our business customers. You could eventually become a Product or Process Manager, IT Project Manager or Consultant.
Here, you will gain an insight into our main areas of focus. You will also find current vacancies in this area.
More about this career
Careers
Working at Swisscom
getIT Insights
Education & study
Jobs
---

text: # Transmitter sites and 360° live webcams
You can enjoy live, high-definition 360° panoramic images with the finest views of Switzerland, thanks to our 16 roundshot webcams. Some of our transmitters have viewing platforms that are accessible to the public. Our interactive map shows all of our 450 radio towers and transmitters.
### Transmitter site guided tours
We are not currently offering guided tours of our transmitter stations. On one day each year, we hold an open day where we open up one of our sites to the public. We look forward to welcoming you then. Information about the open day will be published on our website closer to the time.
Swisscom Broadcast 360° webcam
####  Arosa Weisshorn
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Chasseral
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Guttet-Feschel
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Arosa Weisshorn
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Chasseral
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Guttet-Feschel
__ To 360° webcam
1.   2.   3.
__ Previous __Next
## Swisscom Broadcast Bantiger
From our transmitter and viewing tower on the Bantiger (947 m.a.s.l.), you can enjoy incomparable, all-round panoramic views of Bern, the Alps, the Espace Mittelland and the Jura on site or live with our 360° live webcam. We transmit radio, mobile, radio replay and security radio networks from this location.
360° webcam
Facts & figures
Travel directions
Swisscom Broadcast 360° webcam
####  La Dôle
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Les Ordons
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Mont-Gibloux
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  La Dôle
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Les Ordons
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Mont-Gibloux
__ To 360° webcam
1.   2.   3.
__ Previous __Next
Swisscom Broadcast
## More than 450 transmitter locations for broadcasting, radio communications and more.
## Swisscom Broadcast Mont Pèlerin
From the viewing platform of our transmitter tower on Mont-Pèlerin (1,080 m.a.s.l.), the mountain local to Vevey, you can look out over the UNESCO World Heritage Site of Lavaux, the whole of Lake Geneva, the French Alps, the entrance to the Valais and the alpine foothills near Fribourg and Vaud in person or with our 360° live webcam. We broadcast radio, mobile, radio replay and security radio networks from this location.
360° webcam
Facts & figures
Travel directions
Swisscom Broadcast 360° webcam
####  Nussbühl
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Pizzo Matro
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Rigi
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Nussbühl
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Pizzo Matro
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Rigi
__ To 360° webcam
1.   2.   3.
__ Previous __Next
Swisscom Broadcast
## A leader in innovative safety and security solutions.
## Swisscom Broadcast St. Chrischona

text: ####  Nussbühl
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Pizzo Matro
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Rigi
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Nussbühl
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Pizzo Matro
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Rigi
__ To 360° webcam
1.   2.   3.
__ Previous __Next
Swisscom Broadcast
## A leader in innovative safety and security solutions.
## Swisscom Broadcast St. Chrischona
The tallest free-standing structure in Switzerland, our 250-metre-high transmission tower is located on St. Chrischona (522 m.a.s.l.), the mountain local to Basel. Our 360° live webcam captures an extraordinary panoramic view for you, of Basel, Southern Germany, the Rhine and the Jura. We transmit radio, mobile, radio replay and security radio networks from here. The tower is also used to produce solar energy and to supply water.
360° webcam
Facts & figures
Travel directions
Swisscom Broadcast 360° webcam
####  San Salvatore
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Tarasp
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Valzeina
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  San Salvatore
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Tarasp
__ To 360° webcam
Swisscom Broadcast 360° webcam
####  Valzeina
__ To 360° webcam
1.   2.   3.
__ Previous __Next
Swisscom Broadcast
## The full package for digital live communication.
## Swisscom Broadcast Uetliberg
Our radio tower on the Zurich Uetliberg (870 m.a.s.l.) reaches 187 metres into the sky. The 360° live webcam captures a fantastic view of Zurich, the lake and the Albis range. On a clear day, you can see as far as the Black Forest. We transmit radio, mobile, radio replay and security radio networks from here, as well as meteorological data.
360° webcam
Facts & figures
Travel directions
Swisscom Broadcast
## About us

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*
##### Cybersecurity Report 2019: APTs still on trend
#  More human intervention needed in IT security
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Targeted cyberattacks on businesses are becoming increasingly sophisticated. The Swisscom Cybersecurity Report shows that advanced persistent threats in particular call for new defensive measures. And for more human intervention.
Text: Andreas Heer, 15 march 2019
The attack was meticulously planned. The cybercriminals had spent months researching and spying on the company’s environment. Important people, their contacts and preferences, activities and the IT infrastructure as seen from the outside. The attackers then used spear phishing – personalised phishing emails – to plant malware on the two computers of the targeted victims. The attackers bypassed the company’s security measures with the latest knowledge and sophisticated technology. With the help of a script, they infiltrated the computers through a zero-day vulnerability, without leaving any suspicious traces in the form of files.
###  Advanced persistent threats are hard to detect
Over the months that followed, the attackers spread unnoticed within the company’s network and its systems, until they eventually reached their target: confidential customer and project data. They then smuggled the documents out of the company via well-camouflaged channels.
This is just one example of how a sophisticated and targeted cyberattack might play out today. Advanced persistent threats (APT) – attacks carried out with enormous resources and outstanding technical expertise – are a continuing trend in the murky world of cybercrime, as the Swisscom Cybersecurity Report 2019 shows.
Given this situation, such attacks are very difficult to detect. The security provider Kaspersky Lab is currently monitoring 100 APT groups that carry out targeted attacks. They have pretty names such as ‘LuckyMouse’, ‘OceanLotus’ and ‘Comment Crew’, and at least some are thought to operate with the support of governments. Among their targets are other governments, public institutions and companies active in sensitive fields. Their motivation includes espionage, data theft and sabotage, as seen with the attacks on the infrastructure of the Winter Olympics in South Korea.
###  Rethinking the IT security strategy
Conventional IT security measures alone, such as perimeter protection, are not enough to protect against APT attacks. Companies must focus their IT security measures more on attackers that have already infiltrated their corporate network, says Costin Raiu in an interview in the Swisscom Cybersecurity Report.
The head of the Kaspersky Global Research and Analysis Team (GReAT) calls for a paradigm shift. He believes that attackers spend most of their time in spreading through the corporate network and syphoning off data. Companies should therefore focus their security measures on these activities.
An important measure is to monitor running processes, file operations and logins, as this helps to detect suspicious activity. Threat intelligence information can also help to identify typical patterns and IP addresses of cyberattacks. The downside, however, is that such monitoring measures are more complex and resource-intensive to implement than conventional perimeter security.
###  The human touch

text: An important measure is to monitor running processes, file operations and logins, as this helps to detect suspicious activity. Threat intelligence information can also help to identify typical patterns and IP addresses of cyberattacks. The downside, however, is that such monitoring measures are more complex and resource-intensive to implement than conventional perimeter security.
###  The human touch
Advanced persistent threats cannot be stopped with technical measures alone – people are just as important in the defence against them. Raiu recommends that security officers and specialists put themselves in the shoes of the attackers in order to understand how they operate. Since APTs are manually triggered attacks, the process is often controlled by humans. It can therefore be helpful to ask questions such as: ‘What might make my company the target of an APT attack?’, ‘Which information and systems might might appeal to espionage or sabotage?’, ‘What might a phishing email or social engineering attack on the CFO look like?’
This focus can also help to recognise patterns in log files, as anomalies can be targeted – for example, by monitoring the network traffic of the CFO’s computer or the ERP system separately.
In the case of human defence mechanisms, combating APTs is a task usually reserved for security operations centres (SOC), as they have specialists who can make sense of the recorded patterns and expose human attackers. They are able to put themselves in the shoes of the attackers due to their specialist knowledge and expertise. Understanding the mindset of highly professional cybercriminals think, and a familiarity with the tools they employ are important aspects in the defence against APTs.
Click here to find out more about the Cybersecurity services of Swisscom.
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6 Monate UX Designer bei Swisscom - getIT
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# 6 Monate UX Designer bei Swisscom
«Die Nutzer*innen ins Zentrum stellen» — Was heisst das eigentlich in der Praxis? Spoiler: Es heisst nicht, sich gemeinsam in einem Meetingzimmer zu verkriechen und jeder sagt seine Meinung.
Luca Dietiker, Future Work Consultant
14 January 2022
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Seit 4 Jahren arbeite ich als Future Work Consultant bei Swisscom. Im Jahr 2021 hatte ich die Möglichkeit, als Junior UX Designer einen sechsmonatigen Stage im Team von Swisscom Blue TV zu absolvieren und dabei viele neue Erfahrungen zu sammeln. Der Erfahrungsbericht illustriert, wie UX bei Swisscom funktioniert.
## Schritt 1 — «Die ominösen Kunden» 🤷🏼‍♂️
Ich erinnere mich gerne wie eine meiner Dozentinnen an der FHNW immer wieder Mantra mässig wiederholt hat: **You ≠ Your User**. Also ist oben beschriebenes Szenario höchstens eine Verschwendung wertvoller Unternehmensressourcen. Solange kein Kunde im Spiel ist, bringt’s nicht. Schliesslich kaufen ja nicht (nur) die Mitarbeiter*innen von Swisscom unsere Produkte — unsere Kund*innen sollen sie kaufen. Aber: Wer sind eigentlich diese «Kunden»? Und muss ich die jetzt alle befragen? Eher nicht. (Wir müssten das Rentenalter wohl deutlich erhöhen, damit ich damit jemals fertig werden würde…)
Es ist auch gar nicht so wichtig, hochkomplexe Algorithmen zur Evaluierung der perfekten Mischung aus verschiedenen Kundensegmenten zu finden. Das wichtigste ist dass du mit Kund*innen sprichst. Und wenn es nur 5 Personen sind. Je nach dem was dein Ziel ist, gibt es gewisse Minima die für eine «relevante Aussage» nötig sind. Für Usability Testings gilt aber beispielsweise: Schon 5 Personen decken i.d.R. 80% der Usability Probleme auf.
Quelle: Nielsen Norman Group
## Schritt 2 — Interviews 👥
Nachdem klar ist warum auch du keine Ausrede hast, nicht mit deinen Kund*innen zu sprechen: Wie geht das?
**Vorbereiten**
Die Interviews, die ich geführt habe, hatten zum Ziel, mögliche Potenziale und Pain Points aufzudecken. Es ging dabei nicht um ein spezifisches Feature oder einen konkreten Prozess. Also ein explorativer Ansatz. Im Optimalfall hast du konkrete Hypothesen, die du validieren möchtest.
So oder so benötigst du ein Skript. Und zwar ein gutes.
Ich habe mein Skript wie folgt gegliedert:
**Ziel**
Schreib dir auf, was das Ziel dieses Interviews ist.
Schon hier habe ich ein paar konkrete Fragestellungen definiert, die mich interessieren. Dieser Teil hat _mir_ geholfen, den Rahmen zu setzen.
**Aufwärmen**
Geh davon aus, dass die befragte Person sich nicht tagtäglich mit UX Interviews beschäftigt. Erkläre was das Ziel dieses Interviews ist und dass die befragte Person nichts Falsches sagen kann.
* «Es geht mir darum, deine persönliche Meinung zu hören.»
* «Du kannst nichts falsches sagen.»
* «Denke bitte laut, sag was dir jeweils durch den Kopf geht.»
Starte dann mit einer einfachen Aufwärmfrage. Die darf natürlich schon themenbezogen sein — Im Optimalfall ist es eine Frage auf die jede*r eine Antwort geben kann. (= «Juhee, ich kann ja tatsächlich etwas zu diesem Gespräch beitragen!»)
**Einstieg ins Thema**
Notiere dir 2–3 Einstiegsfragen in dein Thema.
Zum Beispiel:

text: * «Es geht mir darum, deine persönliche Meinung zu hören.»
* «Du kannst nichts falsches sagen.»
* «Denke bitte laut, sag was dir jeweils durch den Kopf geht.»
Starte dann mit einer einfachen Aufwärmfrage. Die darf natürlich schon themenbezogen sein — Im Optimalfall ist es eine Frage auf die jede*r eine Antwort geben kann. (= «Juhee, ich kann ja tatsächlich etwas zu diesem Gespräch beitragen!»)
**Einstieg ins Thema**
Notiere dir 2–3 Einstiegsfragen in dein Thema.
Zum Beispiel:
«In welchen Situationen konsumierst du Entertainment?»
«Was sind deine Lieblings-Inhalte?»
«Welche Entertainment-Apps verwendest du?»
**Hauptteil**
Jetzt kommst du zur Sache. Notiere dir die wichtigsten Themen, die du während des Gesprächs ansprechen willst. Ich schreibe _Themen_ und nicht _Fragen_. Grund: Auch wenn du den Ablauf des Gesprächs feinsäuberlich planst — es wird garantiert nicht so ablaufen. Ein gutes UX Interview ist natürlich und nicht künstlich. Das kannst und sollst du nicht übersteuern. Nachfolgend meine Learnings und Tipps:
* Notiere _Themen_ , nicht konkrete Fragen
* Schreib dir die Themen auf Karteikarten auf — Du wirst während des Gesprächs keine Zeit haben, die ganze Zeit auf deine langen Sätze im OneNote zu schauen
**Durchführung**
Yass! Du hast dein Interview jetzt perfekt vorbereitet — da kann ja nichts schief gehen! Es wird alles genau so ablaufen, wie du es geplant hast.
—Lass es mich mal so ausdrücken: _Alter, vergiss es._
Was du willst:
Ein möglichst natürliches Gespräch.
Was du nicht willst:
Einfach deine Fragen eine nach der anderen stellen.
## Meine Learnings
* Zeige wenig Emotionen
Ein kurzes Nicken reicht als Bestätigung
* Embrace the silence — Warte ein paar Sekunden, auch wenn die Person keine Antwort gibt. (Das fühlt sich komisch an, ist aber wichtig)
* Schau der Person in die Augen, konzentriere dich voll auf das Gespräch
(Deshalb entweder Aufzeichnen oder eine weitere Person beiziehen)
* Vermeide Priming, Leading und geschlossene Fragen
## Schritt 3 — Usability Testings 👨🏽‍💻
UX Interviews sind toll, wenn ein explorativer Ansatz verfolgt wird. Oft geht es aber darum ein bereits bestehendes Produkt zu verbessern oder ein neues Feature zu testen. Da sind Usability Testings die Methode der Wahl.
Ich habe die Usability Testings jeweils alleine mit der Testperson durchgeführt. Im Optimalfall seid ihr zu dritt: Facilitator, Protokollführer*in, Testperson. Weil ich alleine war, habe ich die Gespräche jeweils aufgezeichnet und anschliessend transkribiert.
## Meine Learnings
* Check die Bildschirmaufnahme des Smartphones / Laptop
* Checke die Audioaufzeichnung (Wird gerade das Mikrofon der AirPods verwendet, die 30 Meter entfernt auf dem Tisch liegen ? 🙄)
* Wenn du Bildschirm und Audio separat aufzeichnest:
Zähle laut hörbar von 3 runter bevor du die Bildschirmaufzeichnung startest, damit du später Audio und Bildschirmaufnahme synchronisieren kannst.
* Bitte die Person vor jeder Aktion auszusprechen:
_Wo_ sie gleich klicken wird
_Was_ sie dann erwartet
* Die Nachbearbeitung dauert _mindestens_ doppelt so lange wie die Interviews/Testings
## Schritt 4 – Analysieren! 📊
Du hast mit Kunden gesprochen! Dafür gibt’s schon mal ein virtuelles Klatschen: 👏🏼
Was machen wir jetzt daraus? Mögliche Methoden gibt es wie Sand am Meer.
**UX Interviews**
Als erstes einfach mal aufschreiben, was Sache ist.
_Wer_ hat _was_ gesagt und welcher _Kategorie_ kann das zugeordnet werden?

text: _Wo_ sie gleich klicken wird
_Was_ sie dann erwartet
* Die Nachbearbeitung dauert _mindestens_ doppelt so lange wie die Interviews/Testings
## Schritt 4 – Analysieren! 📊
Du hast mit Kunden gesprochen! Dafür gibt’s schon mal ein virtuelles Klatschen: 👏🏼
Was machen wir jetzt daraus? Mögliche Methoden gibt es wie Sand am Meer.
**UX Interviews**
Als erstes einfach mal aufschreiben, was Sache ist.
_Wer_ hat _was_ gesagt und welcher _Kategorie_ kann das zugeordnet werden?
_Figure 1 – Ergebnisse UX Interviews_
Im nächsten Schritt lohnt es sich, eine Affinity Map zu erstellen.
Kurz gesagt: Themen die zusammengehören auch zusammenlegen. So identifizieren wir Bereiche, die noch Potenzial haben. Das sieht dann so aus:
_Figure 2 – Affinity Map Ergebnisse UX Interview_
**Usability Testing**
Die Learnings aus den Usability Testings habe ich auf Post-Its geschrieben. Mehrfach vorgekommene Probleme entsprechend gekennzeichnet und schliesslich vier Kategorien zugeordnet.
_Figure 3 – Geclusterte Ergebnisse Usability Testing_
## Schritt 5 — Benchmarks! 📱
Mit Kunden sprechen, Check.
Ergebnisse analysieren, Check.
Bereiche mit Potenzial identifizieren, Check.
Und jetzt?
Jetzt startet die Ideation bzw. Development Phase (Siehe Double Diamond Model). Bevor wir loslegen und neue Ideen generieren, fragen wir uns: «Wie machen das andere?!». In unserem Beispiel geht es um eine TV-App. Also haben wir die Userflows direkt verglichen:
_Figure 4 – Benchmarkanalyse «Tagesschau von Gestern abspielen»_
Als Inspiration auch mal Flows von ähnlichen (aber nicht zwingend identischen) Produkten anschauen.
Wichtigstes Learning: _Immer_ Screenshots machen und aufschreiben/markieren was gut ist. Glaub mir: Du vergisst es sonst.
_Figure 5 – Inspiration bei ähnlichen Services/Produkten holen_
## Schritt 6 — Ideate 🖌
Uff. Ganz schön viel Arbeit und noch kein einziger Screen designt.
Das Tolle: Viele starten direkt mit Schritt 6. Ohne zu wissen, was die Kund*innen denn eigentlich wollen.
Jetzt heisst es: Finger dehnen und ran an die Maus! Mit all den Learnings im Gepäck beginnen wir den Userflow neu zu denken. Das kann in einem ersten Schritt auch noch so aussehen:
_Figure 6 – LoFi-Prototypen_
Auch ein Papier-Prototyp kann bereits wieder mit Kund*innen validiert werden. Das dauert nur ein paar Minuten. Je früher ein Design wieder verworfen werden kann, desto günstiger.
_Issues erst nach der Implementierung zu beheben kostet bis zu 100x mehr als am Anfang des Design-Prozesses.
— Sanket_
Das Zitat ist zwar auf Fehler im Code bezogen — Gilt aber für Usability Issues im gleichen Masse. Man könnte also auch sagen:
_Keine Usability Testings? Hast du zu viel Geld?!
—Luca_
Nun denn. Iterativ entwerfen wir die verbesserte Experience, bis wir einen HiFi-Prototypen haben.
_Figure 7 – HiFi Prototyp neue Such-Experience_
## Schritt 7 — Parallel Design & Competitive Testing 🔀
Bevor es für die Entwickler*innen heisst “Ran an die Tasten”, lohnt es sich nochmal verschiedene Versionen mit Kund*innen zu testen.
Im Test treten 2–3 Design-Versionen für einen Userflow an. Die Testpersonen klicken sich durch die Varianten und bewerten diese. (Hinweis: Mehr als 3 Varianten pro Testperson funktionieren nicht.)
Eine Variante sieht dann etwa so aus:
_Figure 8 – Klickbarer Prototyp_
Davon generierst du mehrere.
(Du duplizierst also den Flow und änderst z.B. einen Screen ab)

text: Im Test treten 2–3 Design-Versionen für einen Userflow an. Die Testpersonen klicken sich durch die Varianten und bewerten diese. (Hinweis: Mehr als 3 Varianten pro Testperson funktionieren nicht.)
Eine Variante sieht dann etwa so aus:
_Figure 8 – Klickbarer Prototyp_
Davon generierst du mehrere.
(Du duplizierst also den Flow und änderst z.B. einen Screen ab)
_Wichtig_ : Immer hinschreiben, was an dieser Variante anders ist.
Im Screenshot unterhalb siehst du anhand der farbigen Chips oberhalb der Screens sofort, dass «EmptyState» und «Results» unterschiedliche Varianten sind.
_Figure 9 – Klickbarer Prototypen mit unterschiedlichen Design-Varianten_
Spannender Artikel zum Thema:
Parallel- und Iterative Design kombiniert mit Competitive Testing
Jetzt hast du einen Flow, den du Nutzerzentriert, Iterativ und durch Usability Testings sowie UX Interviews gestützt entworfen hast. Dafür nochmal ein virtuelles Klatschen: 👏🏼
## Schritt 8 — Ergebnisse präsentieren 🎥
Mindestens genauso wichtig wie die Analyse der Ergebnisse ist auch das Teilen der Erkenntnisse. Keine Sorge, du musst nicht nach jedem Usability Testing ein TED-Talk organisieren. Dieses Kapitel fasst kurz zusammen was und wie ich die Ergebnisse präsentiere.
**Intro und Methodik**
* Wer wurde interviewt? (z.B. Nur Kunden?)
* Welche Fragen wurden gestellt?
* Welche Methoden wurden angewendet?
* Um welches Produkt geht es _genau_?
**Positives**
Hebe hervor, was positiv aufgefallen ist. Zum einen, um deinen Kolleg*innen und dir auf die Schulter zu klopfen. Es gibt aber noch einen ganz pragmatischen Grund: Damit Gutes nicht plötzlich in der nächsten Version geändert wird.
_Figure 10 – Slide mit positiven Outcomes_
**Identifizierte Potenziale und Pain Points**
* Identifizierte Potenziale
* Usability Issues
* Lange Klickfolgen, etc.
**Handlungsempfehlungen**
* Was würdest du konkret angehen?
* Erste Lo-Fi Ideen
* Summary mit nächsten Schritten
## Fazit 💡
Schon klar die, 1'560 Wörter in diesem Artikel fassen niemals alle Abzweigungen und Iterationen zusammen. Aber sie geben einen guten Eindruck, wie UX bei Swisscom (meistens 🙈) abläuft.
Nutzerzentriertheit schreiben sich immer alle auf die Fahne. Aber wirklich gelebt wird sie wohl noch viel zu selten. Ich glaube fest daran, dass es nicht immer eine wissenschaftliche Arbeit sein muss — aber mit Kunden sprechen und (auch einfache) Usability Testings sparen Geld, Nerven und schaffen begeisternde Kundenerlebnisse.
(Das dürfte dann auch dem Management gefallen 😌)
An dieser Stelle noch ein fettes Danke 🙏🏼 an Matthias Staubach — er ist mir immer mit Rat und Tat zur Seite gestanden und hat sein Wissen und seine Erfahrung mit mir geteilt 🚀
**Feedback, Anregungen und Connecten:**
LinkedIn lucadietiker.chhello@lucadietiker.ch
**Empfohlene Links**
Parallel, Iterative, Competitive Design & Testing
Jakob’s Usability Heuristics
Why you only need 5 test participants
Design Principles by Figma
Swisscom Blue TV App
_Bist du neu in der Welt des UX und UI Designs_?
Dann empfehle ich dir den Figma Design-Pfad.
## Persönliche Entwicklung bei Swisscom
Swisscom stellt allen Mitarbeiter*innen pro Jahr 5 Tage für Aus- und Weiterbildungen zur Verfügung. Wie in diesem Artikel illustriert, ist nach Absprache mit dem/der Vorgesetzten einmalig auch eine Stage (bis zu 6 Monate) in einem anderen Bereich möglich. So werden Einblicke in neue Themen gewonnen und man erhält die Möglichkeit, sich on-the-job fortzubilden. #LifelongLearning
## An article by:

text: Dann empfehle ich dir den Figma Design-Pfad.
## Persönliche Entwicklung bei Swisscom
Swisscom stellt allen Mitarbeiter*innen pro Jahr 5 Tage für Aus- und Weiterbildungen zur Verfügung. Wie in diesem Artikel illustriert, ist nach Absprache mit dem/der Vorgesetzten einmalig auch eine Stage (bis zu 6 Monate) in einem anderen Bereich möglich. So werden Einblicke in neue Themen gewonnen und man erhält die Möglichkeit, sich on-the-job fortzubilden. #LifelongLearning
## An article by:
Luca Dietiker
Future Work Consultant
Go to profile
## More getIT articles
Data Analytics
Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
Marie-Louise Achart
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TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
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Business Intelligence
The Federation of Trino
Joel Welti
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## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
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text: # Ready for sustainable digitisation
Technical innovations are crucial for a sustainable future. Discover how new smart solutions can help achieve the UNO’s sustainability goals. As a member of the global “Digital with Purpose” initiative, we are also driving international change.
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**Res Witschi** , responsible for sustainable digitisation
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####  Sustainable products
Many of our products and services help you to follow a sustainable lifestyle.
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text: #  Help with your mobile phone
You will find hotline employee answers to the most frequently asked questions about mobile phones here. If you do not find what you are looking for, you can ask the Swisscom Community(opens in new tab) or contact us at any time.
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Blocking unsolicited calls
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Mobile protection: Easy Protection
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text: # Cases & Covers
For Apple or Android smartphones and tablets: find the case that gives your device the best protection.
It can happen in an instant: your mobile phone or tablet slips out of your hand and falls to the floor. Protect your device from scratches, display damage and other damage caused by dropping or knocks. Cases and covers are available for different brands and in different styles – transparent or colourful, as sleeves or flip covers. The filter function will help you find the right case for you. You can sort the products on display by popularity, price or latest on the market. Take advantage of free delivery when you order online.

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# FAQs
Do you have any questions about your apprenticeship application? Here, you will find answers to frequently asked questions on subjects such as application documents, interviews, data protection etc. If you have additional questions on the application process, don't hesitate to get in touch with us.
## Application documents
I want to be part of Swisscom. What do I need to do?
It’s great that you’re interested in training at Swisscom. Our job portal lists all the available apprenticeship positions.
Simply click the job description, complete the application form, attach your documents – and then submit your application.
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What do I need to include to ensure I’m submitting a complete application?
The completeness checklist lists all the documents we need from you.
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I have already completed one vocational basic training course and would like to complete a second apprenticeship.
Swisscom Next Generation focuses on providing initial professional training for school-leavers. As a result, we generally do not accept applications for second apprenticeships.
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I have already started an apprenticeship and would like to continue it at Swisscom.
We recommend talking to us before you submit your application to make sure that we have space to include you in a training cohort within your chosen profession and region.
In this case, it is also worth knowing that Swisscom will only review your application if you are already in discussions with your current apprenticeship provider and if you have already tried to resolve the issues behind your desire to switch apprenticeships.
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To whom should I address my application?
You can send your application to the central address for Next Generation:
Swisscom Ltd
Next Generation
PO Box
3050 Bern
If you do not have the details of a direct point of contact, feel free to use the conventional wording ‘Dear Sir or Madam’ to address your cover letter.
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I am interested in more than one apprenticeship. Am I allowed to apply to all of them?
Applying for more than one apprenticeship gives the impression that you’re not sure what career to pick. That’s why we’ll only review one application within the application process. So, try to ensure you’re certain about the career you’ve picked before applying. For example, you could attend one of our information afternoons or taster days at Swisscom. You could even undertake a traditional trial apprenticeship at a different company.
If you can’t decide between two similar roles (e.g. mediamatics technician and interactive media designer) or two specialist areas (e.g. IT expert), simply apply for one role and give your reasons for being interested in the other in your cover letter.
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I have applied for the same apprenticeship at more than one site to keep all my options open. Is that a sensible thing to do?

text: If you can’t decide between two similar roles (e.g. mediamatics technician and interactive media designer) or two specialist areas (e.g. IT expert), simply apply for one role and give your reasons for being interested in the other in your cover letter.
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I have applied for the same apprenticeship at more than one site to keep all my options open. Is that a sensible thing to do?
No. Every apprenticeship application we receive is processed centrally by Swisscom. We will always review the application for the site closest to where you live, and disregard any others.
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I’ve submitted my application. What happens next?
If you have sent us all your application documents (CV, cover letter, etc.), you will receive an automatic confirmation of receipt by e-mail. It will also include the reference number of the vacancy and the name of your point of contact in case you have any questions.
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I haven't received a confirmation e-mail. Why not?
Have you checked your spam folder? Could you have given us the wrong e-mail address? Just get in touch with us directly: next.generation@swisscom.com
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I’ve applied for a job at your company. When will I hear from you?
Please be patient. If you’ve sent us a complete application, we will get in touch within 15 days, at most, to let you know whether we’re interested in taking your application further, and if so, what happens next.
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I received a rejection because my academic performance doesn’t meet the requirements for the apprenticeship I picked. Can I apply for a different one?
Yes, you can apply for an apprenticeship with lower requirements. But remember that you need to be able to convince us of your motivation for your new apprenticeship – and simply applying as a last resort doesn’t count as motivation.
* * *
I received a rejection after my interview. Can I apply for a different one?
At interview, we want to make sure you’ve got the motivation and aptitude to join Swisscom, engage with our training model and take up your apprenticeship. As a result, it is not worth sending an additional application during the same recruitment cycle.
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Can I send my application by post?
No. In the interests of sustainability, we (and the environment) appreciate your sending us your application online.
* * *
I would like to apply for a specific Swisscom Shop. Should I drop my application off there or send it in by post?
No. This type of application can also be submitted online via the job portal. However, make sure your cover letter states which Swisscom Shop you are interested in and why.
## Error messages
I received an error message when I was uploading a Word document. What’s gone wrong?
There might be an issue with the document’s format or size. We prefer documents in PDF format. However, you can also upload documents in .jpg and .png format.
* * *

text: ## Error messages
I received an error message when I was uploading a Word document. What’s gone wrong?
There might be an issue with the document’s format or size. We prefer documents in PDF format. However, you can also upload documents in .jpg and .png format.
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I tried on my smartphone and tablet but I can’t get it to work. What should I do?
You’ll need to try it on a computer.
* * *
I cannot delete certain documents once I have uploaded them to my profile. What do I need to do?
Mandatory documents are locked by the system so they can’t be changed once they’ve been uploaded. So, just upload a new document and use the tool to send us a message letting us know which document to take into account.
* * *
Who can help me if I’m still having problems?
Our free hotline is available on weekdays from 9.00 a.m. to 4.30 p.m.: 0800 55 9000.
## Job posting
The ad lists several job locations. Where will I be based?
If the advert for the position mentions ‘Bern, Olten or Lucerne’, you will be based in one of these three cities. The nearest vocational college to where you live will determine which job location you’ll be allocated.
* * *
The apprenticeship position in my region is no longer available online. How can I find it?
If you can’t find the apprenticeship ad on our job portal, we’ll have filled the role already.
Please only apply to apprenticeship positions in your region. We have to turn down applications for other regions as the commute will take too long.
## Speculative application
Can I apply on-spec if there isn’t a specific apprenticeship position listed?
Unfortunately, we are unable to process speculative applications. Please only apply to specific apprenticeship positions using our job portal.
## Job interview
I have heard that the job interview is conducted on first name terms. Is that correct?
At Swisscom we are all on first name terms – from apprentice level to the CEO. And this starts from the application stage.
* * *
I’ve been invited to an online interview. What do I need to bear in mind?
Try out the tool before your interview time to check it’s all working (audio, video). If there are any problems, get in touch with us before the interview using the contact info in the invitation e-mail.
* * *
I’ve been invited to an interview and am looking forward to it. Can you tell me more about it?
In the interview, we want to find out if you’ve got the aptitude and skills you’ll need for your apprenticeship position. We also want to know whether you’ll feel at home at Swisscom and be happy within our unique training model, so you can unleash your full potential.
We’ll ask you various questions about you, your ideas, experience and particular situations.

text: In the interview, we want to find out if you’ve got the aptitude and skills you’ll need for your apprenticeship position. We also want to know whether you’ll feel at home at Swisscom and be happy within our unique training model, so you can unleash your full potential.
We’ll ask you various questions about you, your ideas, experience and particular situations.
In turn, you can also ask questions of your own and find out if Swisscom is a good fit for you.
## Data protection
What happens to my data and documents?
We only use your data for the application process. All documents are deleted automatically after one year has passed.
## Tips on your application
When applying for a position, there is a lot to bear in mind. If you are unsure and would like some tips and tricks from our experts, read our articles about how to apply properly.
Magazine
Choice of profession (de)
Leonardo Meroni • 5 min
Tips & Tricks
The application process
Fabienne Maier • 2 min
Tips & Tricks
The job interview
Fabienne Maier • 7 min
## Your application
Do you have questions about the application process? We will be happy to advise on the steps involved in the process and Swisscom’s philosophy about everything.
Your application
## Next Generation
Have you just completed your school, college or university education and are planning your next step? Are you at home in the digital world, keen to learn and achieve great things with your colleagues? Start your career now with an apprenticeship, fast-track Way-up traineeship, practice-based bachelor’s degree programme, or a long-term internship as part of your secondary education (school-based VET programme, or SOG). Or become an (IT) trainee, perhaps also in our Step-in graduate internship programme. Next Generation – get your career off to a great start with Swisscom.
Are you a school-leaver?
Are you a secondary school-leaver or Matura holder?
Are you a student or graduate?
## Keep in touch
Here you’ll find all the answers you are looking for. Satisfy your curiosity, find more information about the innovative training model and find out about working at Swisscom.
Contact our Next Generation team
Go to information and taster days
Subscribe to our YouTube channel
getIT Insights – Insights for you
School-leaver
Secondary school-leaver & Matura holder
Student & Graduate
---

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Job application – but different - getIT
* Worklife
* Worklife
Your Application
# Job application – but different
Remember them? The classic application portfolios, including a cover letter, cover sheet, detailed CV and other enclosures, such as work references and diplomas or certificates. No? Then you’re probably a member of the youngest generation, Generation Z. For everyone else: yes, I too was taught at school which documents belong in a complete application portfolio and that it is best to print out a cover letter and sign it by hand. The fact is that a lot has changed in recent years and decades. Here are a few examples.
Jelena Pejic, Talent Sourcing & Relationship Manager
24 March 2021
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## Cover letter, yes or no?
Some companies have already ditched the cover letter requirement while others remain intransigent. There are of course many arguments for and against. Modern application paths clearly support a move away from classic application letters and allow the professional experience and skills in the CV/profile speak for themselves. One argument in favour of a cover letter is that it can tip the scales in an initial applicant shortlisting. However, if we are honest, most people make little effort and do not spend enough time on drafting these lines. If you opt to submit a cover letter, it should ideally be tailored to the respective position and the company. However, if you are a company looking for highly qualified specialists, you are more likely to attract the talent you are looking for if there are no additional hurdles in the application process. Especially if there is not a sufficiently wide talent pool on the market to recruit from. Any additional application steps and requirements are barriers and thus ‘deterrents’ for potentially interested talent. A modern and attractive employer such as Swisscom does not require a cover letter.
## Online profile

text: ## Online profile
Many applicants advertise themselves through their online presence, whether on LinkedIn or Xing or with a personal, specially designed website. The creativity and individuality of your own website can help you impress a potential employer. It could include an online CV or a homepage on which you write about yourself and provide samples of previous work. This gives your future employer an idea of what to expect should they take you on. It may also attract headhunters as well as Active Sourcers, who will be directed to the sites through online searches. Whatever type of profile an applicant chooses, you should make sure that the website and profile is up to date at all times. Better no profile or website, than an outdated or poorly maintained one. As a minimum, it should also provide information about previous positions, education, training and special skills. Did you know? If you apply to us, not only do we not require a cover letter, you can also apply directly without a CV. Simply provide a link to a social media or other profile with your application for our consideration.
## Applications are a thing of the past
Imagine if you could apply for a role without actually submitting an application. Why not? We are referring here to applications that do not follow the ‘textbook’ application process, but where the two parties (usually the employer and the applicant) instead get to know each other during a conversation and mutually decide whether the applicant is a good fit for a particular vacancy or role. The primary focus in such a scenario is getting to know one another, asking questions, gaining a first impression and only then considering whether an official application makes sense. How many times have you wanted to know more about a position without needing to apply first? If you have ever gone through a period of applying for different roles at the same time and reading countless job advertisements, you will know how ambiguous some job descriptions can be. This is precisely why we introduced Coffee Talks, which we offer for certain jobs at Swisscom, giving you the opportunity to apply, but without having to submit an official application.
## Cultural Fit
«Hire for attitude, train for skills!»
Herb Kelleher
Are you familiar with this quote? Many hiring managers believe that you should hire people who have the right attitude, motivation and personality regardless of their professional skills. But what does ‘right’ mean? We mean a person who, in addition to a good aptitude for learning and rapid comprehension, brings, above all, flexibility, a willingness to embrace change and adaptivity. It is also important that your values are in line with those of your employer. Personality plays an important role in this; how well developed are your social skills and to what extent can you pursue both your own vision and that of your employer?

text: Have you ever wondered what type of employee you are? A growing number of companies are using Cultural Fit Evaluators to support them in this. These are tools that help a company determine whether a potential employee’s values and ambitions align with their own. This can only be a good thing considering the growing number of employees who quit their jobs because they do not, or no longer, identify with the corporate culture. This issue is incredibly important to Swisscom; we expect our employees to reflect our values (trust, commitment, curiosity) and impress these on our customers.
## An article by:
Jelena Pejic
Talent Sourcing & Relationship Manager
Go to profile
## More getIT articles
Data Analytics
Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
Marie-Louise Achart
##
Security
TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
Noël Gygax
##
Business Intelligence
The Federation of Trino
Joel Welti
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: ## FAQ
#### Was zählt als eine Registration?
Eine "Registration" bedeutet eine in Zoon registrierte E-Mail-Adresse, welche in der betreffenden Lizenzperiode auf der Plattform einen Buchungsvorgang abgeschlossen hat. Als eine Registration gilt eine An- oder Abmeldung, aber auch eine gelöschte Buchung. Ein Benutzer, der eine entsprechende Event Webseite besucht, ohne den Buchungsprozess abzuschliessen, gilt nicht als "Registration". Die effektive Anzahl Registrationen wird nach dem Event oder abgelaufenem Lizenzjahr festgestellt.
#### Was sind die Mindestlaufzeiten?
Die Mindestlaufzeit beim Abschluss einer Jahreslizenz beträgt 12 Monate.
#### Was sind einmalige Einrichtungskosten?
Uns ist wichtig, dass Sie ab dem ersten Tag das volle Potential von Zoon nutzen können. Darum unterstützen wir Sie initial mit der Einführung und Konfiguration der Plattform. Die einmaligen Einrichtungskosten variieren je nach gewähltem Abomodell. Kontaktieren Sie uns für genauere Details.
# Video Management Platforms
Professional video content for efficient communication
Video is playing an increasingly important role in corporate communications. Take the reins yourself and manage all video content for all applications centrally in our video management solution.
Subscribe to newsletter
## Revolutionise your video communication
In corporate communications, online videos are an important tool for sharing content with all target groups and divisions. They are used to showcase the latest products or services, for example, to train employees and to communicate with stakeholders, partners or investors via live stream or webcasts. Only with a professional video platform can you securely store, efficiently present and transparently manage your company’s video content.
## Why a video management platform?
### Sharing made simple
The video management platform makes the time-consuming sharing of large video files a thing of the past.
### Clarity & control
With one central location for all videos, your entire video collection is just one click away. You can also control access rights and remove unwanted ads.
### Compliance & data protection
The well-designed video management platform allows compliance guidelines to be adhered to easily and ensures data protection.
## Our product, your possibilities
### Cloud-based application
Our enterprise video platforms are cloud-based solutions and can therefore be easily integrated into existing IT infrastructures. They also support integration with other systems such as CMS, DAM or PMI interfaces (API).
### We meet the highest security standards
Numerous security options (SSL encryption, geoblocking, token authentication) maintain the highest security standards, even for sensitive data. Data protection and compliance regulations are adhered to, even for companies with customers abroad.
### Seamless integration
Video content can be integrated into existing collaboration tools or used for a wide variety of interactions with customers or employees (e.g. polls, quizzes, comments, likes, etc.).
### Content delivery network
For international companies, secure and stable video is delivered externally via CDN (content delivery network) or internally via eCDN.
More about eCDN
## Added value compared to commercial platforms such as YouTube, Vimeo etc.
### Complete control
You have control over the content, form and delivery of the video content and do not have to relinquish any part of this.
### Integration in the intranet
There are limits on the use of YouTube and similar platforms on the intranet.

text: More about eCDN
## Added value compared to commercial platforms such as YouTube, Vimeo etc.
### Complete control
You have control over the content, form and delivery of the video content and do not have to relinquish any part of this.
### Integration in the intranet
There are limits on the use of YouTube and similar platforms on the intranet.
### Worldwide distribution
Videos can also reach audiences in China and other Asian countries.
### Professional presentation
Your professional image can be maintained throughout as videos are always displayed without ads and never appear alongside inappropriate or dubious content.
### SEO optimisation
You can influence the indexing and relevance, guaranteeing SEO optimisation.
## Use Cases
### E-learning
E-learning
Training videos are efficient and cost effective. Both live and on-demand video content is suitable for internal training or corporate learning.
### Marketing and PR
Marketing and PR
Besides conveying information and complex subject matter, product and brand videos also convey emotions. This is especially important in the sales process, because although facts are important, emotion has a big influence on purchasing decisions.
### Live broadcasting
Live broadcasting
If you hold internal events such as town hall meetings or external events such as investor relations events virtually instead of physically, you can address any number of participants around the world. Your content can be enjoyed in perfect picture and sound quality.
## Your contact person
Stefania Bertolami
Sales Manager
(opens in new tab)
Tel. +41 58 221 68 02
Contact an expert

text: ## Details of the blue Kids Mobile subscription
for children and young people under 16
**General**
#####  Activation from 59.90 free
Online only
#####  12 months minimum contract period
Unless you also select a device with instalment payment of 24 months.
#####  Notice period
2 months to end of month
#####  All Swisscom subscriptions are climate-neutral
without additional costs for you
**Payment methods**
#####  Credit card
Mastercard, Visa and American Express are accepted.
#####  Swisscom invoice
As an existing customer, you can pay for your order using your Swisscom bill.
#####  Twint
You can transfer the invoice amount directly from your account using the TWINT app.
#####  Postfinance
Pay for your products conveniently with your PostFinance e-finance account.
**More details**
#### In Switzerland
**Telephony** Calls to the mobile and fixed network. Billing is in 60-second increments.
* Calls to all Swiss networks included Applies to standard calls and video telephony to all mobile and fixed networks in Switzerland and Liechtenstein. Excludes value-added services and special numbers.
* 0840 / 0842 / 0844 / 0848 – max. 8.1 Rp. per minute
* 0900 / 0901 / 0906 – not available
* Incoming calls are free of charge
* Calls to EU/UK, USA, Canada – 0.60 per minute EU/UK, USA, Canada: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (without overseas territories e.g. French Guyana, Guadeloupe, Martinique, Reunion, etc.), Germany, Gibraltar, Great Britain, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxemburg, Malta, Monaco, Norway, The Netherlands (without overseas territories), Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, USA (including Alaska and Hawaii, but not including US territories/insular areas), Vatican
* Calls to Country Group 2 – 0.80 per minute Australia (without Norfolk and Macquaire Island), Israel, Japan, Mexico, New Zealand, South korea, Taiwan
* Calls to Country Group 3 – 1.20 per minute Albania, Algeria, Argentina, Bahamas, Belarus, Bosnia-Herzegovina, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Indonesia, Kosovo, Libya, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Venezuela
* Calls to all other countries – 2.00 per minute Benin, Bolivia, Cameroon, Cape Verde, Congo (Republic of the Congo), Congo (Democratic Republic), Cuba, East Timor, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Kenya, Lebanon, Madagascar, Mauritius, Nigeria, Pakistan, Paraguay, Saudi Arabia, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam, Zimbabwe
* Calls to all other countries – 4.00 per minute
**SMS**
* Send unlimited SMS in Switzerland Excludes paid SMS services.
* Incoming SMS free of charge
**Data**
* 5 GB of fast surfing per month, followed by unlimited surfing at reduced speeds
* Fast: 100 Mbit/s download, 50 Mbit/s upload
* Reduziert: 128 Kbit/s Download, 128 Kbit/s Upload
128 Kbit/s is usually sufficient for sending WhatsApp messages, using the SBB app or GPS tracking. A data volume of 5 GB is sufficient for average use for approx. 1 month, provided that you mostly use WLANs when out and about.

text: **Data**
* 5 GB of fast surfing per month, followed by unlimited surfing at reduced speeds
* Fast: 100 Mbit/s download, 50 Mbit/s upload
* Reduziert: 128 Kbit/s Download, 128 Kbit/s Upload
128 Kbit/s is usually sufficient for sending WhatsApp messages, using the SBB app or GPS tracking. A data volume of 5 GB is sufficient for average use for approx. 1 month, provided that you mostly use WLANs when out and about.
More tips on how to surf with 5 GB of data.
**Further prices**
* No charge for call forwarding to your own COMBOX®
* Call forwarding to the mobile or fixed network included Switzerland and Principality of Liechtenstein
#### Outside of Switzerland
**Telephony**
* 30 min. calls from abroad to world 1, world 2 or rest of the world included
* Incoming and outgoing calls in EU/UK – 0.40 per minute
* Incoming and outgoing calls in World 1 – 1.50 per minute
* Incoming and outgoing calls in World 2 – 2.50 per minute
* Incoming and outgoing calls in Rest of the World – 3.– per minute
**SMS**
* 30 SMS send from abroad included
* Send SMS from EU/UK countries for 0.27 per message
* Send SMS from other countries for 0.40 per message
* Receive free SMS worldwide
**Data**
* 300 MB data volume abroad
* Data packages from 14.90 / 12 months valid
Show more data packages(opens in new tab)
**Options**
#### Multi Device option
With the Multi Device option, you can use your subscription to surf on up to 10 additional devices and make calls with the same telephone number.
Find out more(opens in new tab)
#### Callfilter and number blocking
The free Callfilter stops calls from suspicious call centres by blocking numbers that meet specific criteria.
Find out more(opens in new tab)

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## Expert interview with Sascha Dengler
# “Complexity is out, CX and value are in”
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S for simplicity, C for customer. The existing SAP R3 and SAP ECC systems are complex. The 4HANA world with its powerful duo S/4HANA and C/4HANA is standardised, cloud based and in real time. 4HANA simplifies processes and IT landscapes because everything is located in a single closed system with real-time data.
Text and Interview: Brunhilde Mauthe, 5 may 2020
#### Let’s start with a simple question: What are the benefits of moving to SAP S/4HANA and C/4HANA?
Behind the new S/4HANA and C/4HANA lies a customer experience for inventory and product management that has been improved by different worlds. This is why people are already talking about “SAP CX”, CX as in customer experience.
#### S4/HANA and C/4HANA are standardised and are a stark contrast to the highly customised ERP with SAP R3 and SAP ECC. What’s more, this kind of migration constitutes a major project. So why should companies make the move now?
Customisation is standard with 4HANA, which is what makes the combined power of S4 and C4 so impressive. For individual customisations, companies or SAP service providers can program extensions (similar to an app), in which the required individualised features, known as User Stories, are stored. This means for example, regardless of whether or not I need our logo for the new marketing campaign or for the newsletter from media asset management, the system accesses the extension of media asset management User Story “Get image” without integration and without altering the code. With S/4HANA, the extension makes the User Story “Get image” a standard process by means of a trigger or a time-based workflow. This differs from the “old” ERPs, where the User Story “I need our logo” required two different interfaces for the campaign and the newsletter.
For SAP service providers such as Swisscom, this is twice as interesting: we can reuse apps (Kyma Services) once created for other customers or implement joint developments for several customers. Intellectual property usually remains with the programmer and will become one of the most important business areas of cloud IT in the future, which means it is also relevant for C/4HANA and S/4HANA service providers.
#### You mentioned C/4HANA – what does this involve?
In 2013, SAP decided to ramp up its entry into other business areas in addition to ERP. This is where the C4/HANA world originated from. According to well-known analysts, this new cloud world is three to four times larger in terms of market volume than the market volume of S/4HANA.

text: #### You mentioned C/4HANA – what does this involve?
In 2013, SAP decided to ramp up its entry into other business areas in addition to ERP. This is where the C4/HANA world originated from. According to well-known analysts, this new cloud world is three to four times larger in terms of market volume than the market volume of S/4HANA.
The “C” stands for customer. SAP C/4HANA is a smart CRM 2.0 platform consisting of five interconnected cloud-based marketing and CRM applications: Marketing Cloud, Commerce Cloud, Customer Cloud, Sales Cloud and Service Cloud. The main difference compared to conventional CRM platforms is that it focuses not only on the sales process, but also on the customer. Which brings us back to CX, the customer experience. Users have access to all systems and therefore to all data at all times and in real time, enabling them to react much faster and with greater agility on the market.
####  C/4HANA Customer Clouds
Customer Data Cloud: Location of the customer login (with GDPR consensus) and customer profile creation
> Factsheet (PDF)
Service Cloud: Ticketing system, spare parts, service engineers in the field
Sales Cloud: CRM with all the information that is stored about the customer
Commerce Cloud: Web and e-shop, commerce
Marketing Cloud: Customer segmentation and classification (gold or platinum customer, voucher or cashback, etc.)
* * *
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> Subscribe
Newsletter
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> Subscribe
“Users have access to all systems and therefore to all data at all times and in real time.”
Sascha Dengler, Management Consultant SAP CX
#### And how do these two systems interact?
They are both standardised cloud systems: S4 with ERP and C4 with the five interconnected customer clouds: Marketing, Commerce, Customer, Sales and Service. The Cloud Integration Platform connects the systems with each other as well as with third-party systems that are already in use. This means that the standardised and integrated interfaces between S4 and C4 already exist and are simply enhanced with User Exits (SAP standard enhancements). In addition, the extension framework SAP Kyma (apps) offers simple and fast solutions for further connections between the systems and third-party systems.
#### When and how should a customer migrate to the 4HANA world?
1 When? Technically, before 2027 at the latest, because from then on SAP ECC and R/3 will no longer be supported. But from the customer’s point of view, it’s better to have done it yesterday.
How? The customer has several options. First migrate to S/4HANA and then address the C/4 issues. But the opposite way round can also be the right approach. This all depends on the strategy. For C/4, there is a Movement program which includes three scenarios.
1. Everything that was previously active in ECC or R/3 is activated in S/4. This is the “safeguard version”.

text: How? The customer has several options. First migrate to S/4HANA and then address the C/4 issues. But the opposite way round can also be the right approach. This all depends on the strategy. For C/4, there is a Movement program which includes three scenarios.
1. Everything that was previously active in ECC or R/3 is activated in S/4. This is the “safeguard version”.
2. When new components from the C/4 cloud are added, we refer to this as the “hybrid version”.
3. If the service and sales functions are transferred completely to C/4, this is known as the “digitisation version”. In this case, it makes sense to first transfer and then start the S/4HANA project.
####  Benefits of S/4HANA and C/4HANA
* Cloud based
* Automatic updates
* Low maintenance
* Low complexity
* Improved customer service
* Faster go-to-market
* More out-of-the-box integration for the customer’s system landscape and applications
* Focus on customer value
* The business implements projects faster, IT is no longer a bottleneck
* * *
“The transition to the 4HANA world is individually designed.”
Sascha Dengler, Management Consultant SAP CX
#### Which companies in Switzerland have already moved to S/4HANA?
Ricola and the SV Group have moved to S/4 together with Swisscom. Many other customers have started the transition to the S/4 portfolio and there are now almost 50 customers in the Discover and Prepare workshops. Many customers also test the C/4 components in this context.
#### And Swisscom?
As part of Simplicity, we will also move to S/4HANA and take a closer look at some of the C/4HANA variants. In addition to CRM, we are also looking at the area of direct customer feedback so that we can better analyse O-data (operational data) and X-data (incremental customer feedback). We are also evaluating our approach, just like our customers.
#### A final word?
We are currently living in a radical world of transition. S4 and C4 help to simplify processes, system landscapes and customer orientation by placing everything in a single closed system and making data available in real time. All data have their specific and assigned location in the systems. The 4HANA environment forms a stable structure with state-of-the-art architecture, where all processes are combined in an intelligent suite.

text: #### A final word?
We are currently living in a radical world of transition. S4 and C4 help to simplify processes, system landscapes and customer orientation by placing everything in a single closed system and making data available in real time. All data have their specific and assigned location in the systems. The 4HANA environment forms a stable structure with state-of-the-art architecture, where all processes are combined in an intelligent suite.
And what’s more, with the 4HANA world SAP is concentrating on its strengths, specifically on end-to-end scenarios for the customer: Lead-to-Cash, Recruit-to-Retire (HR), Design-to-Operate (Supply Chain) and Source-to-Pay (Spend Management) based on S/4HANA as the digital core. At the same time, these solutions are offered in different environments, whether hosting in the Swisscom environment or on the multi-clouds (Azure, Google or AWS). This means SAP is returning to its core competencies and better integrating the ecosystems. Everybody concentrates on the things they do best; for us this is the operation and implementation of systems as well as the integration of the third-party extension and further developments.
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###  About Sascha Dengler
SAP specialist Sascha Dengler is an engineer and certified in C/4HANA (Marketing, Commerce, Sales, Service and customer data).
An experienced Management Consultant, at Swisscom he is responsible for the analysis, design, implementation and support of SAP C/4HANA applications as well as SAP strategy and consulting. His core competencies are in the areas of customer experience, sales channels, customer and product data as well as their integration into the customer architecture. He has implemented numerous digital transformation and end-to-end integration projects.
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##### Application Management Services
# Container solutions — a symphony for corporate IT
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The benefits of digitising enterprise IT cannot be understated, but the path to getting there is not always easy. Container-as-a-service is one trend to keep in mind in this connection.
Text: David Zimmerli, first published in the Swiss IT Magazine in october 2019, Image: Unsplash, 6 january 2019
It is true that, in general, there is still little productive workload on CaaS solutions in Switzerland, yet the topic is still of great interest to most companies.
With the launch of containers in the cloud, the symphony of corporate IT also begins. Data is now being produced on a scale that would have been beyond the imagination of any company ten years ago. Data changes knowledge about production methods, user behaviour and even entire business processes. It is created in different places, in different applications and interfaces.
The task of corporate IT is to consolidate this data and store it in a meaningful form for processing. For companies that do not want to shut the door to future possibilities offered by big data, analysis tools and new business models, making the move towards the cloud is therefore inevitable.
Container technology makes an important contribution when it comes to moving classic business applications and the data they contain to the cloud, because not every application was initially created in the native cloud. Container solutions can ease the path to the cloud.
###  The one man band or: monolithic applications
When a company heads for the cloud, it is often a hybrid journey: On the one hand the entire IT should function in the cloud, on the other hand, the handling of legacy IT must be ensured. The fact is that not every application is suitable for moving to the cloud, and defining a hybrid model is often inevitable.
If you take a look at a company's IT, you could compare a traditional monolithic application with a one-man band. One person plays all the instruments fixed to the same spot. This means the street musician sings, plays guitar and moving a rhythm instrument on his back all at the same time. He has everything under control at all times, can decide on deployment and coordination, but usually only achieves a small audience in the immediate vicinity at the moment of playing.
Translated into IT, this means a self-contained application that is entirely installed on one operating system and that runs there fixed to the spot. This usually works in practice, but it is not practical, and the rigid, inflexible structures are not sufficiently agile in today's fast-moving world to keep pace with development.
###  Movable applications, no infrastructure base

text: Translated into IT, this means a self-contained application that is entirely installed on one operating system and that runs there fixed to the spot. This usually works in practice, but it is not practical, and the rigid, inflexible structures are not sufficiently agile in today's fast-moving world to keep pace with development.
###  Movable applications, no infrastructure base
What to do, then? The first step is to make the one-man band mobile. The musician can now play anywhere, not just in his usual spot on the street corner. He can walk around and – if necessary – even play on the train. By doing so, he can achieve a larger audience and therefore also be more effective.
This is exactly what container technology makes possible: It is a step towards virtualisation. Applications are tied up with all accessories in transportable packages and transferred to the cloud. The entire application, including all required libraries and other components, is placed into a container, partly divided into sandboxes or other test and development scenarios. There are no longer any external dependencies, the application runs autonomously within the container. By eliminating these external dependencies, applications can be moved across different systems. This increases an application’s portability and flexibility.
In contrast to virtual machines (VMs), containers do not have a high overhead and thus enable more efficient use of the underlying system and resources. This constitutes a first step towards modernising workflows and differentiating between development and productive environments. In addition, any releases and testing can be carried out. The organisational journey towards modern DevOps can begin.
###  For big emotions: orchestra and conductor
So far so good, but one person can't do everything, because everything still hangs on their performance. For great success, there needs to be more musicians in the orchestra and, above all, a good conductor.
This is where, for example, the container orchestrator Kubernetes (k8s) comes in, which was originally developed by Google and is now an open source solution. This tool makes it possible Replicating and orchestrating containers, planning their execution, ensuring integrity and monitoring.
In order to play a good concert, the conductor also needs the right notation. This means that the introduction of what is known as a declarative state, for example with a YAML (Yet Another Markup Language, a simplified markup language that represents associated data) file, provides a great advantage.
Sticking with the musical analogy, it is the score that indicates what and how to play. The container solution therefore consists of a master who interprets the score and does everything necessary to ensure that the containers function as desired.
###  Division of applications into microservices
In the final step, the musicians of the orchestra can now specialise: They only play one instrument, but they play it perfectly. In addition, the musicians can also be amplified individually according to their instrument, not just as a whole.

text: ###  Division of applications into microservices
In the final step, the musicians of the orchestra can now specialise: They only play one instrument, but they play it perfectly. In addition, the musicians can also be amplified individually according to their instrument, not just as a whole.
Translated into IT, this means that the monolithic application is divided into microservices. Parts of the application are released and defined as separate containers, where microservices dedicated to a single activity are created. One speaks here of horizontal elasticity, also called scale-out. This allows more flexibility in the development, because each microservice is developed independently and thus allows a considerably faster reaction time. One further advantage is the possibility of adding new microservices at any time without affecting everything else, because everything runs autonomously in its own container.
This means that data can now be used more effectively, because until now a monolithic application had to perform a specific task from A to Z. The new system is based on the same principle.
Now it is possible to think about using the data obtained by the application in a different way and re-use it. Divided and supplemented with further microservices as required, the application is rather a service network than merely the completion of tasks from A to Z. In such a service network, there can be any number of the data is made available and used for further – or even new – business processes.
###  The container symphony determines the possibilities of corporate IT
Sooner or later: Containers make the development and deployment of software in the cloud more agile and efficient. With container-as-a-service, companies get a real digitisation boost. For example, developers can advance their projects much faster and more easily, make their applications available faster and optimise resources.
Container solutions help corporate IT in various areas to take a big step towards digitisation. On the one hand, operational teams can simplify support, developers can focus on their core business, and infrastructure and performance concerns can take a back seat. For the business, a faster go-to-market and clear scaling according to customer needs is now possible – much to the delight of customers and users of the applications.
In the long term, however, companies should nevertheless ensure that they modernise their applications. Although containerisation is a first step in the right direction, it also has its limits. It is important to understand that containerisation does not simply involve direct splitting into microservices – an application must also first be laid out and usually re-encoded.

text: In the long term, however, companies should nevertheless ensure that they modernise their applications. Although containerisation is a first step in the right direction, it also has its limits. It is important to understand that containerisation does not simply involve direct splitting into microservices – an application must also first be laid out and usually re-encoded.
Conclusion: Companies are now starting to containerise and thus initialise the process of application modernisation. Container services provide means to support DevOps models. Organisational development opportunities must therefore be taken into account, as containers enable faster provision and optimum use of resources. And don't forget third-party software provisioning: they are the actual drivers in container development, because offering software from containers is now their most preferred and reliable option. This turns container services into the central IT hub. As a "symphony of cloud services" they meet the many demands of the interest groups involved.
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As the result of a new Federal Court ruling, third-party invoicing through the Swisscom bill is subject to the Swiss Anti-Money Laundering Act (AMLA). This includes value-added services such as 090x numbers and SMS business numbers as well as Swisscom Pay. Swisscom has therefore been forced to block the use of value-added services on all business mobile connections.
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text: **Be available globally with local phone numbers in over 80 countries around the world**
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**The foundation for a uniform corporate presence with professional number and call management**
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text: # Company profile
Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Outside Switzerland, Swisscom has a presence on the Italian market in the guise of Fastweb. 2022 over 19,000 employees generated sales of CHF 11,112 million. It is 51% Confederation-owned and is one of Switzerland’s most sustainable and innovative companies.
Factsheet Swisscom 31 December 2022 (opens in new tab)
Swisscom Group: Vision, values and goals
Customer promise and strategy
Business model
Gover­nance
Network
Sustainability
In­no­va­tion
Security
## Geographical presence
Swisscom only operates in Switzerland and Italy. In line with Swiss Federal Council policy, Swisscom may only hold interests outside of Switzerland if beneficial for the core business within the Swiss domestic market or of strategic importance.
### Switzerland
In Switzerland, Swisscom offers residential customers an extensive range of TV, mobile telecommunications and other services. For business customers, its portfolio includes network, cloud and ICT services.
Go to Organisation
Revenue | 8,627
---|---
EBITDA | 3,534
Employees | 15,750
Revenue and EBITDA in CHF million 2022
### Italy
In Italy, Swisscom's Fastweb offers a range of broadband, TV and mobile telecommunications services for residential customers and a comprehensive portfolio of ICT, cloud and security services for business customers.
Go to Fastweb(opens in new tab)
Revenue | 2,482
---|---
EBITDA | 854
Employees | 3,039
Revenue and EBITDA in EUR million 2022
## Current key figures
2022 revenue decreased by CHF 71 million or 0.6% year-on-year to CHF 11,112 million. Operating income before depreciation and amortisation (EBITDA) declined by 1.6% or CHF 72 million to CHF 4,406 million. The Swisscom Group’s investments increased year-on-year by CHF 23 million or 1.0% to CHF 2,309 million.
Go to last result
Net revenue in CHF
**11,112** mn
EBITDA in CHF
**4,406** mn
Investments in CHF
**2,309** mn
Figures valid as of 31 December 2022
## Our market share
Swisscom generates around 80% of its net revenue and operating income before depreciation and amortisation (EBITDA) from business operations in Switzerland. The Swiss telecommunications market has an estimated total revenue volume of CHF 11 billion, the market for IT services has total revenue of about CHF 19 billion. Outside Switzerland we are primarily active in Italy, where, with Fastweb’s market share of 16% in the residential customer segment, we are number two in the broadband market.
Key figures
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## Committed to Switzerland
We provide unique experiences at the biggest music events and spotlight major international artistes as well as present-day and up-and-coming local acts.
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## Connected to Switzerland
Swisscom is one of the best-known, most trustworthy and most valuable brands in Switzerland. This has been confirmed by independent assessments, in which Swisscom has been ranked among the top ten brands alongside major international brands year after year.
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Brand Finance
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text: More about sponsorship
## Connected to Switzerland
Swisscom is one of the best-known, most trustworthy and most valuable brands in Switzerland. This has been confirmed by independent assessments, in which Swisscom has been ranked among the top ten brands alongside major international brands year after year.
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5,556 million brand value in CHF 2022
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Distributed Ledger
# SIX and Sygnum Bank acquire stakes in daura
Leading players in the Swiss ecosystem for digital assets are joining forces: the collaboration between Swisscom, daura, Sygnum Bank, Custodigit and MME will now include SIX. SIX is acquiring a stake in daura AG. This cooperation will strengthen the establishment of consistent technical standards and workflows in the Swiss ecosystem for digital assets. Deutsche Börse will now contribute its expertise, with which it has so far actively supported the development of the Swiss ecosystem, to projects in Germany and the EU27 that have become possible due to new regulatory developments. The parties have agreed not to disclose the amount of the investments.
Armin Schädeli, Deputy Head of Media Relations
18 December 2019
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SIX, Swisscom, Sygnum Bank and the start-ups Custodigit and daura have been working intensively over the past few months to build an ecosystem for digital assets. In this period, significant progress has been made on several fronts. Sygnum Bank became the world’s first digital asset bank to start operations in September, and is now taking a stake in daura. In November, Swisscom, together with its partners and three banks, succeeded in processing the first legally binding securities transaction using tokens. The technical basis for this being developed and operated by Swisscom in collaboration with daura, Custodigit and MME. “The new stake taken by SIX and Sygnum Bank in daura is representative of an even more effective joining of forces by important players in the Swiss ecosystem for digital assets. It will enable us to set sustainable standards for all,” says Mathias Imbach, co-founder of Sygnum Bank AG.
SIX is building a fully integrated financial market infrastructure for digital assets in the form of SIX Digital Exchange (SDX). This will offer companies the opportunity to issue digital security tokens. At the same time, SDX will allow trading, settlement and custody of these digital assets in real time and within a regulated framework. SIX has entered into a collaboration with R3 to develop this platform. The SDX prototype has been operating in a test environment since last September in collaboration with major international banks and is expected to go live next year.
daura offers unlisted companies a platform for a digital share register and the issue of security tokens. One digital token represents one newly created share. Functionally, the token is an unchangeable digital key created directly by the company. This enables SMEs to sell stakes in their company to new investors over the Internet. “The biggest beneficiaries of a functioning digital asset ecosystem are ultimately investors and companies,” says Peter Schnürer, CEO of daura. “Shares of Swiss SMEs can be tokenized in just a few hours and transferred and settled almost in real time in the partner network.”

text: “With the investment by SIX and Sygnum Bank in daura and future joint development work, we are standardizing the tokenization of Swiss assets. There is also the possibility that SIX, in addition to Swiss Post and Swisscom, may get involved in operating the private blockchain ‘Consensus as a Service’,” says Johannes Höhener, Chairman of the Board of Directors of daura AG and Head of Fintech at Swisscom.
Thomas Zeeb, Member of the SIX Executive Board and responsible for the entire trading and post-trade securities business, emphasizes: “As a digital exchange, SDX will form a central part of the future Swiss financial market infrastructure. However, each ecosystem also needs participants that take on different roles within the system. The investment in daura fits perfectly into our strategy of establishing just such an ecosystem for the Swiss financial center. The tokens of SMEs issued by daura can be traded, settled and held in custody seamlessly and in real time via SDX. This is another important step towards the Swiss ecosystem for digital assets.”
##  SIX
SIX operates and develops infrastructure services in the Securities & Exchanges, Banking Services and Financial Information business units with the aim of raising efficiency, quality and innovative capacity across the entire value chain of the Swiss financial center. The company is owned by its users (120 banks). With a workforce of some 2,600 employees and a presence in 20 countries, it generated operating income in excess of CHF 1.9 billion and Group net profit of CHF 221.3 million in 2018.
www.six-group.com
##  Swisscom
Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city Berne. Outside Switzerland, Swisscom has a presence on the Italian market in the guise of Fastweb. To the end of the 3rd Quarter 2019 19,500 employees generated sales of CHF 8,456 million. It is 51% Confederation-owned and is one of Switzerland’s most sustainable and innovative companies.
www.swisscom.ch
## About Sygnum
Sygnum is the world’s first digital asset bank. With its Swiss banking and securities dealer licence, as well as its capital markets services licence in Singapore, Sygnum empowers institutional and private qualified investors, corporates, banks and other financial institutions to invest in the digital asset economy with complete trust. The company is the first digital asset bank with an independently controlled, scalable and future-proof regulated banking solution. Sygnum’s interdisciplinary team of banking, investment and Distributed Ledger Technology (DLT) experts is shaping the development of a trusted digital asset ecosystem. The company is founded on Swiss and Singapore banking heritage and operates globally. To learn more about Sygnum, please www.sygnum.com today.
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## What to expect
Do you feel at home in the mobile world and use the Internet, social media or eGames every day? Would you like to do even more? Interested in getting involved in programming, gaining multimedia experience or learning more about the ICT trends of the future? Then Digital Days for Girls at Swisscom is the place for you. Join apprentice IT for a fascinating journey through their day-to-day work. The second day will be spent with digital business developers and interactive media designers. Of course, you will also find out all there is to know about apprenticeships with Swisscom.
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text: Posted on 17\. July 2023Text: Felix Raymann | Media: Swisscom
Artificial intelligence and machine learning offer companies great potential to increase their efficiency, develop more innovative products and make better decisions – and thus gain a competitive advantage. Christof Zogg, Head of Business Transformation at Swisscom, explains in this interview why AI is important for companies’ success and concerns more than just their IT departments.
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### _Christof Zogg, why should companies engage with the topic of AI?_
Primarily due to the huge potential for improved efficiency enabled by the latest developments in artificial intelligence (AI) in general and machine learning (ML) in particular. For example, the ever-improving language translation programs, the chatbots for the automated handling of simple customer queries and the so-called transformer models such as ChatGPT offer impressive performance in text analysis and synthesis. AI is already widely used as a software development tool: according to Microsoft, 58% of the software code checked into GitHub these days has been reviewed, commented on or generated by the integrated Copilot bot.
###  ** _How can AI support sustained company success?_**
Artificial intelligence has the unique potential to give companies a knowledge advantage in their core business and processes. They can then potentially make better decisions or hire more suitable employees.
###  ** _What specific steps must companies take to use AI to the benefit of their business?_**
The age of artificial intelligence has only just begun. Companies now need to gain practical experience through specific, but not too broadly defined, use cases. At the same time, I think it’s important that the business side doesn’t just leave the topic of AI/ML to the IT department. AI is too important and its implications for all forms of knowledge work are too far-reaching for it to be neglected by business teams and management. AI and ML can be very important strategic tools – and strategy is ultimately a matter for management.
###  ** _What problems can be solved with artificial intelligence today?_**
We are currently in the stage of what is known as narrow artificial intelligence, in which machine learning algorithms can perform specific mental tasks faster, better or cheaper than humans. In particular, these include applications in the fields of computer vision – such as autonomous driving, facial recognition and medical image processing – as well as natural language processing – such as email filters, assistance systems, translation services and text analysis.
###  ** _Have Swiss companies and business stakeholders already recognised the importance of AI?_**

text: ###  ** _Have Swiss companies and business stakeholders already recognised the importance of AI?_**
According to a recent survey by Equinix, 80% of Swiss companies surveyed would like to use artificial intelligence. However, the majority of them doubt that their data and IT infrastructure is ready for this. So there’s still a lot to do. With new AI services such as ChatGPT and Bard from Google, however, business stakeholders have no choice anymore but to engage intensively with the topic of AI. After all, smart employees in their companies have been using these in their day-to-day work for some time now and are feeding the underlying ML models with business-critical data.
> ‘Every successful business stakeholder in the future will need a solid understanding of AI/ML.’
>
> Christof Zogg, Head of Business Transformation at Swisscom
###  ** _How can companies prepare for the use of artificial intelligence?_**
It’s important to distinguish here between using an existing ML model that a provider has already trained for its customers – and one that is useful for a specific company, industry or country. Only with the latter specialisation can you establish a lasting USP and thus an effective competitive advantage. As with all data applications, whether you want to create a dashboard or train an ML model, you first have to do your homework and build a reliable and automated data platform.
###  ** _Which companies and industries are benefiting the most from AI? Are there sectors that are still making relatively little use of this potential?_**
In contrast to other trending IT topics such as the blockchain and the metaverse, AI/ML is universally applicable. From this perspective, all sectors have a lot of room for improvement. If I had to mention sectors where the benefits are particularly high, I would say pharmaceuticals, finance, health and education.
###  ** _How can companies find the potential and possible new use cases within their own operations? What preparations are needed for this?_**
In order to find useful and productive initial use cases, you should gain an overview of all areas of AI/ML application and then consider all of your company’s units, roles and processes through the lens of this grid.
###  ** _Companies have to acquire the relevant data but also train the model and interpret the results. What are the biggest challenges?_**
Whether a specific use case can be successfully implemented depends essentially on two factors: do I have enough of the data needed and is it of the right quality? With a reasonable amount of effort, can I train a model to handle the desired classification task or make forecasts with sufficient accuracy and validity?
###  ** _Where can business stakeholders find answers to these questions? Do they even need to know in detail how AI is used or can they obtain this expertise by, for example, employing data scientists or bringing on board external service providers such as Swisscom?_**

text: ###  ** _Where can business stakeholders find answers to these questions? Do they even need to know in detail how AI is used or can they obtain this expertise by, for example, employing data scientists or bringing on board external service providers such as Swisscom?_**
As with other key technologies – such as cloud computing – I believe that every successful business stakeholder in the future will need a solid understanding of AI/ML – if only to be able to ask the right questions and better gauge the benefits and costs. Whether this expertise is obtained internally by means of in-house data engineers and scientists or through external consultants depends on the company’s preference.
###  ** _How broadly will artificial intelligence impact companies? Should it be seen as ‘just’ an extension of core business or does the entire organisation need to be aligned with it – essentially a transformation to a data-driven business?_**
As with all major technical disruptions, artificial intelligence will affect the entire organisation. In the end, it won’t be enough to simply establish a new team in some business unit. But companies have to take the first step somewhere on their journey into the age of artificial intelligence – and a dedicated team could be a possible starting point.
###  ** _How can companies counter internal scepticism and rejection of AI?_**
So far, we’ve mainly talked about the promising new world of AI, but obviously this new technology category isn’t without its problems either. Quite the opposite: important tech visionaries like Elon Musk, Max Tegmark and Geoffrey Hinton are actually seriously worried about the future of mankind. Stakeholders in Swiss companies don’t have to go that far with their considerations. But as with most technology trends, there will be inflated expectations and costly exaggerations – all the more reason for stakeholders to really get to grips with the topic.
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# "I thrive on helping people develop their potential.”
Sometimes I feel like a superwoman: I work as Scrum Master, organise the Swisscom DevOpsWeek and support teams as a budding Agile Enabling Coach.
Anna Stauber, Scrum Master
23 February 2021
Zoom
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%{gcr.lead}
In my free time, I bake plaited loaves, which I deliver by bike – long live the #breakfastculture! As a coach, I like to ask questions that spark something in people. I want to enable them to find their own answers. Agile working has not been implemented at Swisscom because it's the latest trend, but because the agile way of working and thinking is the best answer to our dynamic, complex world. Continuous feedback allows teams to develop from within, to improve and to respond faster to change. DevOpsWeek is an internal event run by and for IT engineers and anyone interested in agile transformation. It’s about communicating knowledge, learning from each other and networking.
## Anna Stauber
## Scrum Master
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”

text: Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: ## Microsoft 365 services and management
#  Get Managed Microsoft 365 easily and securely from the cloud
Managed Microsoft 365 helps reduce the time-consuming management of Microsoft M365 services from the cloud for you. When using our service, you can rest assured that you are up to date at all times. With Managed Microsoft 365, you can use M365 services easily and securely. Our Microsoft 365 Management takes over service and incident management.
###  Reduced administration and operational effort
Reduce IT administration effort by sourcing Microsoft 365 services from the cloud as required and having them managed by Swisscom, freeing up time and resources to focus on your business and further hone your core areas of expertise.
Trust in our expertise and proven industry knowledge in all things Microsoft 365 and spare yourself time-consuming management tasks associated with Microsoft 365 services from the cloud. Benefit from:
* Proactive information on innovations, changes and security-related topics
* Analysis and advice on licence management optimisations
* Timely, scheduled rollout of new Microsoft 365 features
* Help with service faults and incident management
* In-depth consulting and targeted assistance for IT security matters
* Help and advice on protecting your identities and data
####  What’s in it for you:
* Comprehensive Microsoft 365 service management
* Valuable experience from numerous best practices
* Advice on all topics and questions relating to Microsoft 365
###  Your benefits
* Comprehensive service management and consulting
* Increased productivity thanks to the fast, scheduled implementation of new functions
* Free capacities for strategic tasks thanks to the use of external expertise
###  When is it the right solution?
Would you like to reduce the burden on your IT team and outsource the resource-intensive, complex management of Microsoft's 365 services from the cloud to our team of experts?
Give your employees the gift of time and focus on your core competencies. Swisscom is an experienced, reliable partner company that proactively supports you, ensuring that your employees can work safely and efficiently with Microsoft 365 at all times.
Certifications & awards
###  Why Swisscom?
* Many years of expertise working with companies of all sizes
* Around 250 certified engineers and many experienced consultants
* Optional needs-based support when implementing cultural change
###  Our Microsoft 365 Management offer
##  Simply work smart
Unleash the full potential of your Microsoft 365 platform with our managed services.
Request quotation
####  Downloads
* Microsoft 365 Management from Swisscom
* Factsheet M365 Phone System Management
###  Select your service
#### Essential
Basic services with optional professional services
Would you like to manage Microsoft 365 yourself and only call in Swisscom Professional Services if required? Then the Essential service package is the option for you.
Enjoy the following range of services:
* On-call service for Swisscom support services
* Customer-specific information with recommendations for action (news, changes, services, security)
* Expenses for consulting, service and incident management are invoiced on a time and material basis
#### Business
Monitoring and management of your M365 online services

text: Would you like to manage Microsoft 365 yourself and only call in Swisscom Professional Services if required? Then the Essential service package is the option for you.
Enjoy the following range of services:
* On-call service for Swisscom support services
* Customer-specific information with recommendations for action (news, changes, services, security)
* Expenses for consulting, service and incident management are invoiced on a time and material basis
#### Business
Monitoring and management of your M365 online services
Are you looking for a comprehensive managed service for your Microsoft 365 environment? Then the Business service package is the option for you. In addition to everything available as part of the Essential service, you will benefit from:
* Management of Microsoft 365 Online Services, Azure AD, Exchange, SharePoint, Teams, Intune
* Management of the Microsoft 365 app ecosystem (e.g. Planner, Teams, To-Do, etc.)
* Management of MDM/MAM, autopilot (Intune) and all contractually selected options
* Proactive service and incident management, including monitoring
* Expenses for consulting, order and change management are invoiced on a time and material basis
#### Further managed service: Voice solution
Phone system management for your telephony solution
Do you want to ensure the smooth operation of your Microsoft Teams Telephony solution and effectively manage your Phone System? Let us manage and monitor your complex cloud configuration integrate it with your existing telephony component - regardless of where you source your connectivity solution and Teams Phone. Benefit from the following services:
* Lifecycle & Incident Management for your Microsoft Phone system including User Profile Management
* Monthly analysis and evaluation of call quality data and call success ratio as well as the identification of improvement measures
* Comprehensive Swisscom Support as well as optional Microsoft Premium Support
###  Find out more
Whitepaper
####  Checklist: rolling out Microsoft 365 successfully
This checklist shows the most important steps and potential stumbling blocks in the rollout of Microsoft 365.
* Go to free download
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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Cyber Security
# Swisscom acquires Swiss security specialist United Security Providers
Swisscom and United Security Providers (USP) are two of the leading Swiss providers of cyber security solutions for Swiss companies – and will now be forging ahead together. Swisscom is taking over the pioneering Swiss company, bringing the independent company with its own cyber security business under the aegis of Enterprise Customers and creating a cluster of security expertise comprising some 200 security specialists going forward.
Armin Schädeli, Deputy Head of Media Relations
09 May 2019
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Cyber security is rapidly gaining importance for Swiss companies. This is because, alongside the many opportunities digital transformation affords companies, it also brings substantial challenges in the shape of hacker attacks or cybercrime for instance. At present, Swisscom and United Security Providers (USP) are two of Switzerland's leading providers of cyber security solutions and Managed Security Services, and they are now pooling their considerable experience and expertise to provide customers with more extensive professional support and enhanced protection from cyber-attacks. The USP employees joining the Swisscom team will create a security competence centre boasting some 200 experts who will take round-the-clock care of business customers’ application, data and network security.
## Cyber security as an area of strategic growth
Urs Lehner, Head of Swisscom Enterprise Customers and member of the Group Executive Board on the acquisition: “USP is a well-established, superbly managed company. With 25 years of business behind it, it has built up an extremely exciting portfolio of clients, services and expertise. The acquisition gives Swisscom access to security specialists and relevant expertise in this rapidly growing market. Michael Liebi, CEO at USP adds: “With their client portfolio, Swisscom and USP complement each other perfectly. In addition, we share the conviction that, together, we can provide even better support to our customers in terms of the full range of cyber security challenges both now and in the future.”
The acquisition will further strengthen Swisscom’s Managed Security Services (MSS). The new security software product business (web access management and network access control), expands Swisscom’s security solutions. “We see huge potential for making these products a more integral part of Swisscom’s portfolio, thereby providing our customers with an even more comprehensive service,” says Urs Lehner.
## USP will continue as a company and a brand
Founded in 1994, USP will continue to exist as a separate entity and brand within the Swisscom family. The existing management team under founder and CEO Michael Liebi will continue to develop USP services, thereby ensuring continuity. Swisscom intends to further develop and strengthen its cyber security division for the long term.
## Downloads
* __
Press release
(PDF file, 338 KB)
* __
Michael Liebi, CEO United Security Providers (left) and Urs Lehner, Head of Swisscom Enterprise Customers and member of the Group Executive Board (right)
(JPG file, 3 MB)
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### Subscribe to news
Subscribe to our news by e-mail
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## Contact us

text: ## Downloads
* __
Press release
(PDF file, 338 KB)
* __
Michael Liebi, CEO United Security Providers (left) and Urs Lehner, Head of Swisscom Enterprise Customers and member of the Group Executive Board (right)
(JPG file, 3 MB)
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### Subscribe to news
Subscribe to our news by e-mail
* * *
## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

text: 1. Ensure that your network is connected to your Internet-Box.
2. In your Internet browser (e.g. Chrome or Safari), enter http://internetbox.swisscom.ch or 192.168.1.1 to access the web portal.
3. Log in. The user name is “admin”. Forgotten your password? You have the option to set a new password on the login page.
4. Click on the menu item "Network" > "Device List".
5. Search for the device labelled "TL-SG2008" or "T1500G-8T" and make a note of the IP address.
6. Open a new page in your browser and enter the noted IP address into the address bar.
7. When prompted, please provide the following information: Username: admin / Password: admin
8. Download the configuration file for the model you are using on a computer/laptop.
9. Select the "Additional settings" tab.
10. In the menu on the left, select “System” and then “System tools”.
11. On the “Config Restore” tab, click “Choose file”.
12. Select the downloaded configuration file and click on the button “Restore config”; then select “Import” and confirm with “OK”.
13. After a few minutes, the Switch will restart with all the settings from Swisscom.

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#  Infographic with figures and facts
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Infographic: tnt-graphics, Published: 10 January 2018
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More on the topic
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Interview with Barbara Josef, 5to9 partner
#### “Change management is not enough”
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Interview with Barbara Josef, 5to9 partner
#### “Change management is not enough”
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Using AI for UCC
#### Intelligent solutions to benefit the customer
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Using AI for UCC
#### Intelligent solutions to benefit the customer
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#  Stable networks with a small amount of effort
thanks to Swisscom’s sound know-how
Your business can only run at peak performance with an optimally functioning network. To ensure that your LAN and UC infrastructure is available around the clock, specific know-how is needed. You do not necessarily need to establish this know-how within your company. Swisscom, as a reliable network service provider, can look after both your hardware logistics and the smooth running thereof.
* * *
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### Get in touch with an expert
Contact us
* * *
Request offer
Enterprise Network On Premises provides maintenance and operation services, as well as hardware logistics, to guarantee stable networks. You can choose the extent to which you would like Swisscom to support you with its ICT know-how.
There are two versions of the service:
* * *
###  Supported Network
* * *
You have your own ICT resources but would like round-the-clock fault acceptance by phone as well as quick fault analysis by means of remote diagnosis.
Our professional 24/7 service desk means that we're there for you at any time. Any replacement supply of hardware required is configured using on-site support (customer’s iOS version) and will be delivered on site within the agreed replacement times by a Swisscom technician. You can also choose postal or courier maintenance.
###  Operated Network
* * *
You don't want to establish your own ICT resources, but you would like to maintain an overview of your network. If you delegate operation of your network components to Swisscom, you no longer need to worry either about reliability or security. Stable operation is guaranteed. You will also be kept up to date regularly about the quality of your network and any possible modernisation work that could be carried out. In the event of a malfunction, the monitored components raise the alarm and trigger a Trouble Ticket automatically. Hardware replacement will be carried out by our technicians at your site.
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####  Your benefits
* * *
* A stable and secure communications network
* Easing of the burden on your resources
* Professional 24/7 service desk
* Quick fault analysis by means of remote diagnosis
* Reinsurance of your devices with the supplier
* One contact person for your needs
* Short intervention times across Switzerland thanks to regional coverage
* Guaranteed response and delivery times for replacement supply
* * *
####  Download
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Factsheet Enterprise Network On Premises (PDF)
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Choose for yourself the level of network service support you would like Swisscom to provide you with!
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####  Enterprise Network On Premises can be optimally complemented with:
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####  Enterprise LAN
Standardised LAN networking solution for small and medium branch locations, without having to invest in expensive components.
####  Data Center Solutions
Your virtualised data centre solution with server, storage and connectivity, complemented with Swisscom services.
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To the product
To the product
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###  Our partner
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## Project management consulting for the banking sector
# Project management consulting takes your bank where it needs to go
__Contact us
Go to offer
Go to offer
Your IT projects can respond flexibly and quickly to banking changes without compromising on security and compliance. You can rely on our experienced project management consulting and our agile project management support for banking. Our team of banking experts is there to help you.
### Wanted: complexity managers and talented communicators
Today’s fast-paced environment places high demands on financial institutions and financial service providers. The number, size and complexity of projects are increasing all the time. To a large extent, the success of projects and their contribution to business performance rests with the in-depth expertise of the project managers.
Professional project management is a complex task, requiring a command of systems and business as well as people skills, with the ability to communicate appropriately with target groups, to balance different interests, deal with conflicts and motivate the project team.
### Why not simply use project management on demand?
This is where Swisscom’s experienced experts come in. They free you up to concentrate on your strengths by assuming full or partial responsibility for your banking project, including the handling of cutover management – the final project phase where the solution goes live. Of course, they focus in particular on project risks that need to be anticipated and managed to ensure that your objectives are reliably delivered on time and on budget.
* * *
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#### Your benefits
Experience: Swisscom is well-established in the banking sector and has managed numerous projects
Focus: relying on proven methodology and motivating, cascaded communication
Commitment: take advantage of Swisscom’s negotiation skills, assertiveness and eye on the big picture
#### When is it the right solution?
Would you like to drive your projects forward in a controlled and systematic manner and keep pace with the changes dictated by the market and regulatory requirements? Do you have difficulties filling project management roles because the specialists you need are not available internally or on the labour market?
Would an independent perspective help you ensure that your project can weather the storms or come on stream cleanly and work smoothly right away? Our project management experts help you to implement the necessary changes.
They have power, extensive knowledge and effective people skills and will bring your project to a successful conclusion.
What’s in it for you:
* All aspects of project management for banking
* Cutover management for complex go-lives
* Project reviews, coaching and risk management for financial services providers
#### Why Swisscom?
* A holistic approach: we provide project management, consulting and IT implementation from a single source.
* Scalable as required: our pool of project managers has a wide range of skills.
* Broad experience: you will benefit the knowledge we have gained from many similar projects.
#### Let us help you address your issues
A free initial consultation

text: * Cutover management for complex go-lives
* Project reviews, coaching and risk management for financial services providers
#### Why Swisscom?
* A holistic approach: we provide project management, consulting and IT implementation from a single source.
* Scalable as required: our pool of project managers has a wide range of skills.
* Broad experience: you will benefit the knowledge we have gained from many similar projects.
#### Let us help you address your issues
A free initial consultation
How can we support you? Contact us to arrange a free, no-obligation consultation.
__Contact us
#### Offer for project management
Request a non-binding quotation
Let us find out together how we can best support you.
__Request quotation
#### Let us help you get ahead
#### Banking sector project management
What you need
Financial institutions are experiencing constant change, resulting in a greater number of increasingly complex projects. You need to respond rapidly and flexibly to changing market conditions and regulatory changes. You need to ensure that the necessary changes are implemented in a controlled and systematic fashion and with the requisite people skills.
How we can help you
Swisscom’s experts have successfully implemented numerous large and small-scale banking-sector projects requiring challenging levels of project management expertise. Our project managers motivate the project team to reach new levels of performance, they communicate appropriately (including at C-level) and use proven methodologies and an extensive network of peers. They are also skilful, assertive negotiators who keep sight of the big picture. Thanks to our established position in the banking sector, we have a profound understanding of the needs of the financial industry.
#### Project coaching and advice
What you need
Project managers constantly face new challenges. To achieve success, it is essential that projects are set up and implemented efficiently. You need the progress of your project to be monitored systematically and managed with the necessary people skills.
How we can help you
Our longstanding experience in the management of banking projects in complex IT landscapes with several partners enables us to provide support to your project in various situations. Our project coaches will bring a valuable, independent perspective to your project. Your project manager uses our project support to develop alternative strategies and behaviours. We address your individual situation and tailor the project coaching to your needs, drawing on a wide array of tools, models and examples.
#### Risk management for projects
What you need
Businesses are under constant pressure to change and need to manage project risks and opportunities cost effectively. As market conditions change, you want to avoid unpleasant surprises for your bank customers and employees. You require your structures and processes to be able to identify potential risks efficiently at an early stage.
How we can help you

text: #### Risk management for projects
What you need
Businesses are under constant pressure to change and need to manage project risks and opportunities cost effectively. As market conditions change, you want to avoid unpleasant surprises for your bank customers and employees. You require your structures and processes to be able to identify potential risks efficiently at an early stage.
How we can help you
Our longstanding experience in the management of banking projects in complex IT landscapes with several partners enables us to rapidly identify potential risks and propose risk reduction measures. The risk management framework is based on our well-established and evolving LeanStream® methodology, which facilitates the development of a sound, well-established risk management process. Our risk managers are proven project management experts and bring a valuable independent perspective to your project.
#### Project review
What you need
As a business, you will want to ensure that the growth in digitisation does not complicate the implementation of your project. You need to be confident that the project organisation and governance have been set up correctly. You would like an independent perspective so that you can ensure that your project is well prepared, even for a crisis.
How we can help you
Our longstanding experience in the management of banking projects in complex IT landscapes with several partners enables us to quickly identify potential pitfalls with pinpoint accuracy. Our project review assessors are proven project management experts and bring a valuable independent perspective to your project. We tailor our project reviews to your needs. We also provide periodic reviews to support the project and ensure phase-appropriate testing of deliverables.
#### Cutover management
What you need
Cutover involves a range of critical issues. At the same time, bank customers expect you to operate a stable production environment at all times. You must ensure that decision makers and specialists are supported at all levels. You need your solution to go live in a controlled manner and to work smoothly from day one.
How we can help you
As cutover specialists, we take the pressure off your project managers by handling cutover management. We coach those responsible for cutover and ensure the necessary quality in your project through reviews. Swisscom’s cutover management is based on the proven LeanStream® process model which develops defined deliverables. Our cutover management incorporates clear responsibilities, integrated risk management and clearly defined escalation and decision-making bodies.
#### Additional information
Digital transformation – let us support you
Provide new customer experiences – and help your financial institution to position itself attractively in the marketplace. We support you with Banking Management Consulting, our consulting services for the successful digital transformation of your bank.
* Find out more
Downloads
Project management
Project coaching and advice
Risk management for projects
Project review
Cutover management
#### Our methodology
How do you get on top of complexity? With a methodical approach – the basis of your project’s success.
#### Our team of experts
Thomas
Gloor
Project review

text: * Find out more
Downloads
Project management
Project coaching and advice
Risk management for projects
Project review
Cutover management
#### Our methodology
How do you get on top of complexity? With a methodical approach – the basis of your project’s success.
#### Our team of experts
Thomas
Gloor
Project review
As a project review assessor, I bring an independent perspective to the project.
Cédric
Spillmann
Project management
Collaborative, transparent teamwork is very important to me.
Bruno
Wicki
Cutover management
As the cutover manager, I support the entire project and ensure there is an orderly transfer of the IT solution.
Eric
Nicolet
Risk management
As a risk manager, I manage risks in a cost-effective manner and define mitigation measures.
Jan
Ajster
Coaching
As a coach, I am a sparring partner for the project manager. I strengthen the project manager’s ability to manage the project professionally.
Nadine
Gisler
Project management
As a project manager, I assume responsibility and lay the groundwork for the project’s success.
Talk to us about your banking project management requirements. We will be happy to advise and assist.
__Contact us

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Talent on the Move: Kevin Schmid - getIT
* Learn & Grow
* Learn & Grow
Personal Development
# Talent on the Move: Kevin Schmid
In unserer "Talents on the Move"-Serie stellen wir euch ehemalige sowie aktuelle Swisscom-Talente vor, die von unserem internen Talent-Angebot "SCALE" profitieren konnten. In einer einjährigen Lernreise und darüber hinaus, entwickeln sich unsere SCALEr*innen persönlich wie auch beruflich weiter. Heute berichten wir von Kevin Schmid, welcher den Schritt vom Product Owner zum Release Train Engineer gemacht hat. Viel Spass beim lesen!
Aline Bosshart, StepIn Talent Relationship Manager
24 May 2022
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## Per Januar 2022 hast du die Stelle als Release Train Engineer (RTE) bei Zentrale Configuration Management Data Base (zCMDB) übernommen und damit einen bedeutenden Entwicklungsschritt gemacht. Wie kam es zu diesem Wechsel und was hat dir dabei geholfen?
Meine Agile-Reise in der Swisscom hat schon vor Jahren begonnen. Als Scrum Master habe ich gestartet und war anschliessend während mehreren Jahren als Product Owner unterwegs. In der Zeit als ich in der Rolle des PO's ein Produkt weiter entwickelt und betreut habe, bemerkte ich, dass meine Passion doch im Bereich "Servant-Leadership" liegt. Mein Netzwerk hat mich auf diese Position aufmerksam gemacht und nach mehreren Gesprächen darf ich mich glücklich schätzen, Teil dieser interessanten Organisation zu sein und zusammen mit den Teams einen wesentlichen Beitrag zur Digitalisierung von vielen Applikationen zu leisten.
## Was war für dich bis jetzt die grösste Herausforderung im neuen Job und was macht dir besonders viel Freude?
Die Geschwindigkeit bei den zCMDB (zentrale Configuration Management Data Base) Teams ist enorm hoch. Auf diesen schnell fahrenden Zug aufzuspringen war definitiv eine Herausforderung. Dazu kommt, dass ich nicht nur die Kolleg*innen und Themen in der zCMDB kennenlernen durfte, sondern auch sehr viele Umsysteme. Da wir als zentrale Datenbank viele Abhängigkeiten zu anderen Agile Release Train (ART's) haben, ist auch das Handling dieser Abhängigkeiten eine Challenge.
Es macht unglaublich viel Freude, mit all den motivierten Kolleg*innen zusammen arbeiten zu können und von ihnen zu lernen.
## Von welchen Dingen bei SCALE profitierst du betreffend deiner Entwicklung am meisten?
In einem der ersten Gespräche (ohne dass ich etwas von SCALE erwähnt hatte zuvor), hiess es "Wir würden uns freuen, einem SCALER diese Chance zu geben". Mir hat SCALE dabei geholfen, mich selbst besser kennenzulernen und dies hat mich unter anderem auch zu diesem "move" bewegt. Im SCALE-Netzwerk konnte ich einige Personen kennenlernen, welche bereits eine ähnliche Rolle oder einen ähnlichen Wechsel hinter sich haben. Nicht nur von den Kolleg*innen, sondern auch vom Talent-Management konnte ich durch Beratung / Coaching profitieren.
Auf diesem Weg ein riesiges Dankeschön.
## An article by:
Aline Bosshart
StepIn Talent Relationship Manager
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Personal Development
Language Diversity @ Swisscom
Rani Houyez
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PiBS Informatik: Studium und Praxis kombiniert
Roman Siegenthaler
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Learn & Grow
Innovation bei Swisscom vorantreiben
Nils Richerzhagen
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## Ready for Swisscom

text: Auf diesem Weg ein riesiges Dankeschön.
## An article by:
Aline Bosshart
StepIn Talent Relationship Manager
Go to profile
## More getIT articles
Personal Development
Language Diversity @ Swisscom
Rani Houyez
##
Personal Development
PiBS Informatik: Studium und Praxis kombiniert
Roman Siegenthaler
##
Learn & Grow
Innovation bei Swisscom vorantreiben
Nils Richerzhagen
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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* * *
##  Use of the website
The following terms and conditions of use for the Swisscom website apply:
* * *
* Terms and conditions of use for the Swisscom website
* Data Protection
##  Contractual terms and conditions
The following terms and conditions shall apply from 1 April 2021 (for new customers) or 1 June 2021 (for existing customers) to services that Swisscom (Switzerland) Ltd provides to its business customers. Existing customers will be informed in writing of the new contract terms. In some cases, different terms and conditions will apply to corporate customers, which will be agreed in writing between Swisscom and the customer.
## 1
* __
Offer Terms / Individual Contracts
* __
Special Terms and Conditions
* __
SLA Definitions
* __
General Terms and Conditions
* __
Contracted data processing
* __
Privacy Statement
* __
My Swisscom Business terms and conditions of use
* __
Fees
* __
Previous terms and conditions
* * *
## 2
### Offer Terms / Individual Contracts
Certain products can be ordered online. The specific terms and conditions applicable to this Offer are set out on the relevant Offer/Product page.
Other products will be offered to you (e.g. in writing, by telephone or by email) by Swisscom personally or a partner acting on behalf of Swisscom. Based on such offer and depending on the product, you may place direct orders or conclude a written individual contract governing the provision of services by Swisscom and/or the placement of future orders by the customer.
If individual contracts are not concluded in writing, the contract is concluded upon confirmation of the order in written or electronic form by Swisscom or upon provision of the service by Swisscom.
The Offer Terms or individual contracts may refer to other specific contractual components, e.g. service descriptions. These documents form part of the individual contracts.
### Special Terms and Conditions:
In addition to the Offer Terms/Individual Contracts, the following Special Terms and Conditions shall apply to the corresponding product groups.
Special Conditions Mobile Communications (PDF, 124 KB)
Special Conditions Internet (PDF, 141 KB)
Special Conditions Fixed Network Telephony (PDF, 128 KB)
Special conditions Swisscom blue TV for business customers
### SLA Definitions
SLA Definitions (PDF, 541 KB)
### General Terms and Conditions
Swisscom General Terms and Conditions for Business Customers (GTC) (PDF, 305 KB)
### Contracted data processing
To the extent that Swisscom acts as the Customer’s data processor in the course of providing the services, the following Data Processing Agreement shall also apply. It covers contracted data processing in accordance with both the (revised) Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (EU GDPR):
Data Processing Agreement (DPA) (PDF, 90 KB)
Annex to the Data Processing Agreement (PDF, 118 KB)
### Privacy Statement
The following Privacy Statement describes how Swisscom processes personal data in the business partner environment in various roles, during the initiation, execution and relationship of contracts.
Privacy Statement Swisscom B2B (PDF)
### Use of My Swisscom Business
Terms and conditions of use My Swisscom Business
### Fees

text: Data Processing Agreement (DPA) (PDF, 90 KB)
Annex to the Data Processing Agreement (PDF, 118 KB)
### Privacy Statement
The following Privacy Statement describes how Swisscom processes personal data in the business partner environment in various roles, during the initiation, execution and relationship of contracts.
Privacy Statement Swisscom B2B (PDF)
### Use of My Swisscom Business
Terms and conditions of use My Swisscom Business
### Fees
Service fees and collection charges (PDF, 213 KB)
### Previous terms and conditions
* * *
The following terms and conditions shall apply to SME customers until 31 March 2021 (new customers) or 31 May 2021 (existing customers).
Fixed-line, Internet (DSL products for residential customers), TV and also combined offers Business Connect are subject to the following unified contractual provisions. Mobile, IT&Hosting and Business Internet standard subscriptions are covered by separate agreements and contractual provisions.
* * *
* * *
* * *
* * *
* * *
## Landline
General Terms and Conditions for services (PDF, 141 KB)
* * *
* * *
* * *
* * *
* * *
## Special conditions
Landline (PDF, 78 KB)
Internet (PDF, 77 KB)
blue TV (PDF, 139 KB)
Service Level Agreement (SLA) (PDF, 40kB)
Option Publifon (PDF)
Legal regulation - BÜPF for WLAN (PDF)
* * *
* * *
* * *
* * *
* * *
## Offer conditions
You will find the conditions that apply to a specific offer on the corresponding page for that offer.
* * *
* * *
* * *
* * *
* * *
## Conditions for mobile services
General Terms and Conditions for mobile services (PDF, 110 KB)
Offer Terms & Conditions Corporate Application Access (CAA) (PDF, 249 KB)
* * *
* * *
* * *
* * *
* * *
## Warranty and repair conditions
Warranty (PDF, 40 KB: german/french/italian)
Terms and conditions of repair (PDF, 75 KB: english)
* * *
* * *
* * *
* * *
* * *
## Third party contract terms
General Terms and Conditions Teleclub Channel Service (German) (PDF, 71 KB)
General Terms and Conditions Teleclub on Demand (PDF, 52 KB)
General Terms and Conditions Teleclub Channel Service (French) (PDF, 52 KB)
General Terms and Conditions LES CHAINES Canal+(PDF, 78 KB)
Terms of Use of Teleclub Offers (PDF, 63 KB)
* * *
* * *
* * *

text: ##
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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Wenn Care Arbeit plötzlich zum Alltag gehört - getIT
* Corporate Responsibility
* Corporate Responsibility
Diversity
# Wenn Care-Arbeit plötzlich zum Alltag gehört
Makram arbeitet 60% als DevOps Engineer bei Swisscom. Das war vor ein paar Jahren noch anders. Wie viele andere seiner Kollegen und Kolleginnen ging er zu 100% seinem Job nach. Dann ging seine Ehe in die Brüche, seine Eltern in Tunesien wurden krank und inmitten des Corona-Trubels und all diesen Veränderungen in seinem Leben wurde auch Makram selbst krank. Damit begannen nicht nur viel häufigere Reisen in sein Heimatland, um seine Eltern zu unterstützen, sondern auch die Reise der eigenen Genesung.
Team Diversity ,
08 May 2023
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Makram Ghazel ist dreifacher Familienvater. Er hat zwei Kinder aus erster Ehe und ein Kind mit seiner neuen Partnerin. Als seine Eltern älter und pflegebedürftig wurden, kam plötzlich die Frage der Pflege und Betreuung auf. Nur: Makram lebt hier in der Schweiz. Seine Eltern in Tunesien, wo eine völlig andere Kultur herrscht, wie man mit den eigenen Eltern umzugehen hat, wenn sie älter werden. Eine, die ihm eigentlich auch gut behagt.
### Deine Eltern leben in Tunesien und benötigen je länger je mehr Pflege und Betreuung. War es für Dich von Anfang an klar, dass Du einen wichtigen Teil dazu beiträgst?
Ich bin in Tunesien aufgewachsen. Als meine Grosseltern älter wurden, holte mein Vater sie irgendwann zu uns. Wir haben sie als Familie bis zu ihrem letzten Atemzug begleitet. Dies ist nicht nur die Erwartung der tunesischen Gesellschaft, es gibt sogar Geschwister, die sich darum streiten, wer die Eltern zu sich nehmen und so viel Zeit mit ihnen verbringen darf. Da ist man dann auch stolz drauf.
_«Wer seine Eltern im Altersheim hat, der schämt sich.»_
### Das komplette Gegenteil wie bei uns, also.
Auch in Tunesien verändert sich die Gesellschaft langsam – vor allem im Norden. Manchmal arbeiten Frau und Mann. Das verursacht natürlich auch mehr Stress, da kann man nicht nebenher noch die Eltern daheim haben. Und so gibt es mittlerweile im Norden des Landes auch Altersheime. Im Süden Tunesiens ist es aber noch immer so wie früher: Wer seine Eltern im Altersheim hat, der schämt sich.
### Irgendwann hiess Care-Arbeit bei Dir also nicht «nur», die eigenen Kinder zu betreuen, sondern auch Deine Eltern. Wie geht das, wenn dazwischen über 1‘000 km liegen?
Wöchentlich telefoniere ich ein- bis zweimal. Ich hole mir alle wichtigen Informationen von meinen Eltern, aber auch von den Nachbarn und von meiner Schwester. Sie lebt in der Nähe. Aber sie konnte meine Eltern nicht zu sich nehmen, da bei ihr bereits der Vater ihres Mannes lebt.
Ich versuche, vieles telefonisch von hier aus zu organisieren – vom Arzttermin bis zur Betreuung vor Ort. Und so oft wie möglich und für so lange Zeit wie möglich fliege oder fahre ich nach Tunesien. Aber das kam ja nicht alles urplötzlich, sondern Stück für Stück.
### Wie fing denn alles an?

text: Ich versuche, vieles telefonisch von hier aus zu organisieren – vom Arzttermin bis zur Betreuung vor Ort. Und so oft wie möglich und für so lange Zeit wie möglich fliege oder fahre ich nach Tunesien. Aber das kam ja nicht alles urplötzlich, sondern Stück für Stück.
### Wie fing denn alles an?
Zuerst habe ich gemerkt, dass meine Mutter nicht mehr so gut zurecht kam. Sie hatte grosse Schmerzen im Knie, konnte kaum mehr laufen. Eine Knie-OP stand an. Klar, dass ich nicht nur bei dem Administrativen half, sondern auch beim Finanziellen. Mein Vater war in der Zeit zum Glück noch sehr aktiv und sehr gesund.
Ich ging meistens zwei bis drei Wochen am Stück nach Tunesien. Oft nahm ich meine Kinder mit, damit sie meine Familie besser kennenlernten. Wer weiss, was mal kommt. Es war und ist wichtig, dass sie auch diese Seite der Familie, diese Kultur kennen.
### Und tatsächlich kam alles anders, als Du es Dir erhofft hast.
Meine Frau hat sich von mir getrennt. Das war für mich ein Riesenschock. Die Zeit danach, als auch noch Corona alles lahm- und stilllegte, war nicht einfach für mich. Ich war allein. Und fühlte mich auch so. Dazu kamen die Sorgen über meine Eltern…
_«Manchmal wollte ich einfach nur noch weg. Aber ich bin keiner, der abhaut.»_
Da habe ich schon auch mal kurz überlegt, alles stehen- und liegenzulassen und nach Tunesien zu gehen – alles hinter mir zu lassen. Aber: Das wäre Abhauen gewesen. Und ich bin keiner, der abhaut. Aber diese belastende Familiensituation hat mich selbst krank gemacht.
### Inwiefern?
Ich bekam psychosomatische Schmerzen, erwachte mitten in der Nacht, hatte Atemnot. Es war plötzlich so, dass nichts mehr funktionierte.
Ich erhielt dann von der Swisscom eine Case-Managerin, die sich um alles kümmerte. Sie regelte den Papierkram, kümmerte sich aber auch darum, dass ich wieder vorwärts schauen konnte. Zudem hatte ich auch privat Unterstützung.
_«Wenn Du nur da wärst», das höre ich oft._
### Eine Zeit lang konntest Du aufgrund der pandemischen Lage auch gar nicht nach Tunesien reisen. Was hast Du gemacht, als die Grenzen wieder offen waren?
Nach der Lockerung der Massnahmen ging ich natürlich sofort runter nach Tunesien. Mittlerweile ging es auch meinem Vater nicht mehr so gut. Als ich ihn nach so langer Zeit wieder sah, sah er so gebrechlich aus – er, der immer stark und mein Vorbild war. Ich selbst hatte ja gerade auch keinen Boden unter den Füssen. «Wenn Du nur da wärst», das höre ich oft.
### Kommt aus Deinem Umfeld manchmal die Frage auf, weshalb Du nicht für eine gewisse Zeit nach Tunesien ziehst?

text: ### Kommt aus Deinem Umfeld manchmal die Frage auf, weshalb Du nicht für eine gewisse Zeit nach Tunesien ziehst?
Klar habe ich mir das durchaus auch überlegt. Was mich hier hält, ist die Familie. Auch wenn wir getrennt leben, habe ich zwei Kinder, von denen ich keinesfalls weg möchte. Auch mit meiner neue Partnerin habe ich ein gemeinsames Kind. Also bleibe ich in der Schweiz und versuche alles unter einen Hut zu kriegen – die Kinder aus erster Ehe, meine neue Beziehung, mein drittes Kind, meinen Job, meine Gesundheit und meine Eltern in Tunesien.
### Eine Sandwich-Situation, die zermürbend sein kann. Ist sie es auch?
Früher versuchte ich immer allen und allem gerecht zu werden und war total multitasking. Auch im Geschäft. Jeder wollte etwas, ich war für alle da. Bei der Arbeit musst du ja auch funktionieren, musst Skills aufbauen, am Ball bleiben. Jeder verlangte etwas und jeder hatte ja auch das Recht dazu – sowohl der Arbeitgeber als auch die Familien. Und meine Familie in Tunesien besteht ja nicht nur aus meinen Eltern. Da sind Tanten, Onkel, deren Kinder… Und alle meinen, ich könne ihnen helfen, denn ich arbeite ja im Ausland und habe alles.
### Job, Familie, Deine Gesundheit – wie jonglierst Du das alles?
Es ist alles miteinander verbunden. Meine Batterien waren aufgrund der zermürbenden Situation mit der Trennung, mit meiner Krankheit und mit meinen Eltern leer. Ich habe damals sehr viel Unterstützung seitens meiner Arbeitgeberin erhalten.
Es ist nicht selbstverständlich, dieses Verständnis und diese Unterstützung vom Arbeitgeber zu erhalten. Es war für mich zudem ein Riesenglück, dass ich diese Unterstützung auch rechtzeitig erhielt.
Die Frage, die aber immer noch im Raum steht, ist: Wer pflegt meine Eltern, wenn es gar nicht mehr geht? Sie sind noch immer daheim, haben jemand, der ihnen im Haushalt hilft.
### Wie vereinbarend ist Dein Leben zurzeit?
Ich musste lernen „Nein“ zu sagen. Manche Dinge kann man auch zur Seite schieben. Ich habe Familie hier in der Schweiz. Und ich habe Familie in Tunesien. Dann habe ich noch meine Arbeit. Das alles schaffe ich momentan nicht mit einem 100% Pensum, sonst laufe ich genau wieder ins Gleiche rein. Deshalb habe ich auf 80% reduziert, später dann temporär sogar auf 60% - so habe ich mehr Zeit für meine Familie, meine Kinder, für meine eigene Erholung.
Aus Datenschutz- und versicherungstechnischen Gründen kann ich nicht von Tunesien aus für die Swisscom arbeiten. Und aus finanziellen Gründen kann ich keinen unbezahlten Urlaub machen. Aber ich habe andere Optionen erhalten, die in der jetzigen Situation sehr helfen. Diese Firma hat mir viel gegeben.
### Als jemand, der sich im Thema Eltern-Pflege soweit gut organisiert hat, was empfiehlst Du anderen, die erst gerade in diese Situation kommen?
Dass jede*r, der oder die seine Eltern betreut, die Zeit auch geniessen und sie sich bewusst nehmen sollte. Die Zeit, die uns unsere Eltern gegeben haben, die können wir jetzt zurückgeben. Es geht ja alles so schnell.

text: ### Als jemand, der sich im Thema Eltern-Pflege soweit gut organisiert hat, was empfiehlst Du anderen, die erst gerade in diese Situation kommen?
Dass jede*r, der oder die seine Eltern betreut, die Zeit auch geniessen und sie sich bewusst nehmen sollte. Die Zeit, die uns unsere Eltern gegeben haben, die können wir jetzt zurückgeben. Es geht ja alles so schnell.
Ich empfehle es jeder und jedem, zugunsten der Familie auch etwas zurückzuschrauben. Es ist so viel wert – weit mehr als die finanzielle Einbusse.
## Wie Swisscom Care-Arbeit ermöglicht:
Swisscom unterstützt mit dem Angebot Work & Care gezielt Mitarbeitende, die neben ihrer Berufstätigkeit in ihrem privaten Umfeld Betreuungs- oder Pflegeaufgaben wahrnehmen.
Ein Beratungsangebot sowie flexible Work &Care-Arbeitszeitmodelle, z.B. eine temporäre Beschäftigungsgradreduktion oder der Kauf von Work & Care Ferientagen ermöglichen eine bessere Vereinbarkeit von Beruf und privatem Engagement.
## An article by:
Team Diversity
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Data Analytics
Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
Marie-Louise Achart
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Security
TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
Noël Gygax
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Business Intelligence
The Federation of Trino
Joel Welti
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## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
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## Cyber defence with TDR
# Successful defence against cyber attacks with Threat Detection & Response
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Go to SME
Businesses today must assume that cyber criminals can bypass preventive security measures. This ‘assume breach’ scenario requires mechanisms and systems capable of detecting and defending against ongoing attacks as quickly as possible – before any damage is done. A modular Threat Detection & Response solution is the right way to deal with increasingly sophisticated cyber attacks.
### Incident Response as a Service and solution
An effective response to security incidents – the incident response – requires well-trained security professionals and the appropriate tools. SIEM/SOAR systems help analysts to detect and deal with security incidents appropriately and with a high degree of accuracy. Threat intelligence is added to this, which ensures that you are warned of new attacks in advance and can take appropriate security measures. This is a complex and expensive undertaking, particularly with the current shortage of security professionals on the labour market. Our modular TDR solutions can be sourced as a service, sparing you the challenge of setting up your own cyber defence system.
Why Threat Detection & Response with Swisscom?
#### Experience from our own network
Benefit from the experience and knowledge we have gained from TDR measures for our own infrastructure.
#### Extensive sector-specific knowledge
We channel the insights gained from protecting a range of customers and sectors directly into our TDR solutions.
#### Unique competence centre
We employ over 300 cybersecurity professionals, which gives us unique expertise in TDR.
Threat Detection and Response: Swisscom’s portfolio
## Security Analytics and SOC as a Service
Use the analysis platform and Incident Management as a service.
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## CSIRT as a Service and Rapid Response
When it comes to incident response, you can rely on our security professionals, either as a service or on demand.
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## Digital Risk Protection
Detect new cyber risks, attack patterns and data leaks in the dark net at an early stage.
Go to offer
## Network Detection and Response as a Service
Win back visibility in the network and detect anomalies in the overall traffic.
Go to offer
## Extended Detection and Response (XDR)
Extended Detection and Response (XDR) from Swisscom protects your endpoints and cloud workloads from cyber attack.
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## Security Consulting
Use our expertise to develop your own IT security strategy and infrastructure.
Go to offer
* On average, it took 287 days to detect and defend against a data breach.
Source: IBM Security, Report into the Costs of a Data Breach 2021
Enhance your knowledge
More articles
Prevention is no longer enough on its own
On the trail of hidden security vulnerabilities
On the trail of hidden security attackers
#### Awards and certificates
The independent market research company ISG evaluates the leading Swiss security providers in its annual studies. Swisscom is once again the leader with an attractive and comprehensive portfolio.
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text: Source: IBM Security, Report into the Costs of a Data Breach 2021
Enhance your knowledge
More articles
Prevention is no longer enough on its own
On the trail of hidden security vulnerabilities
On the trail of hidden security attackers
#### Awards and certificates
The independent market research company ISG evaluates the leading Swiss security providers in its annual studies. Swisscom is once again the leader with an attractive and comprehensive portfolio.
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Still looking for answers? Our cybersecurity experts will be happy to advise you.
__Contact us

text: #  Set up the Internet & connect devices to WLAN
On this page:
Set up the Internet and connect your computer, mobile phone or other devices to WLAN to enjoy wireless surfing throughout your home.
* ​Install router
* Connect a computer to WLAN
* Connect a mobile device to WLAN
* Connect devices to WLAN
##  Install router
Option 1/2
Tip: My Swisscom App
The My Swisscom App will guide you through a step-by-step setup process for your new Internet-Box.
Scan the QR code to get started.
Tip: My Swisscom App
The My Swisscom App will guide you through a step-by-step setup process for your new Internet-Box.
Option 2/2
PDF instructions
In the PDF for your Internet-Box, you will find instructions with photos to help you set up your router.
##  Connect a computer to WLAN
Option 1/2
###  Automatically
My Swisscom Assistant helps you to set up WLAN on your computer. Install the free help programme for wireless surfing in the future.
Option 2/2
###  Manual
You can also manually connect your computer to the WLAN.
1. Search for nearby WLANs on your computer (with a Windows PC, select the network icon in the lower right corner; with a Mac, select the WLAN symbol in the top right).
2. Select your WLAN name.
3. Enter your WLAN password.
4. Done!
Your WLAN name and password can be found on My Swisscom(opens in new tab). If you have an Internet-Box plus, you can also access your login details on the device.
###  The WLAN name (SSID) is not displayed on my computer
A few Windows computers cannot connect to the Internet-Box 3 and Internet-Box 4 WLAN, or to the WLAN-Box 2, because they don’t recognise the WLAN and cannot display it as one of the available networks.
How to fix this
##  Connect a mobile device to WLAN
If you want to surf in the WLAN with your mobile device you need to activate this function in the settings. Set up your device in accordance with the step-by-step instructions.
Your WLAN name and password can be found on My Swisscom(opens in new tab). If you have an Internet-Box plus, you can also access your login details on the device.
##  Connect devices to WLAN
To connect devices like printers or IP radios, the WPS (Wi-Fi Protected Setup) function is the easiest option. Many WLAN devices (other than Apple products) support automatic connection with no need to enter a password.
Press the WLAN-Box plus (+) button and activate the WPS function on your device within two minutes to automatically pair it with your WLAN-Box. The devices then pair automatically.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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# “Ready for more strong women.”
The ICT sector has traditionally been dominated by men. Sometimes it takes courage to introduce the female perspective into discussions and projects, and to position yourself as a woman.
Daria Isaeva, Scrum Master
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Bern
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%{gcr.lead}
I studied IT and telecommunications in Russia and today, as a Scrum Master, I remove obstacles so that our team can work as effectively as possible, without disruptions. In my spare time, I head the Women in Tech & Lead community, where women from all areas of Swisscom meet who might otherwise never have any contact with each other. The community provides inspiration and networking, while at the same time being a safe haven where women can present their ideas and obtain feedback – for example if they want to develop a new tool, concept or project. This exchange is very helpful for our work and personal development.
## Daria Isaeva
## Scrum Master
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann

text: Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: Please enable JavaScript for better browser functionality
# Smart City: Swisscom and IMD help cities digitise
A new study published by Swisscom and IMD business school supports public authorities on the road to digitization. This document provides a comprehensive methodology and a decision-making tool to assist city leaders in the selection of digital projects.
Lausanne, 24 April 2017
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Smart City initiatives generally lack an operational framework that would guide the process undertaken by the heads of public entities. IMD and Swisscom joined forces on this particular ground two years ago and developed the Smart City Piano, which represents a significant step forward in the digitization of cities. Since then, various projects have been conducted based on the Piano on different geographical scales, from cities to regions. The experience gained from these cooperations has demonstrated the need for public authorities to have a more detailed methodology to define, select and implement the most promising projects.
## A six-step method
This second report provides a comprehensive six-step approach. This was developed on the basis of interviews with project managers in public and business entities. The experience gained in project management with Swisscom customers has made it possible to refine the proposed methodology. "Our co-creation projects with the Canton of Geneva, the cities of Pully, Montreux and Fribourg, have allowed us to confirm a number of assumptions and to find solutions to identified problems, such as governance issues for instance" says Raphaël Rollier, head of the Smart City program at Swisscom.
This study also provides city leaders with some advice on how to practically apply the Smart City Piano. Blaise Vonlanthen, Head of Consulting at Swisscom, sees a number of applications: "The proposed method allows resources to be concentrated on initiatives that make a concrete contribution to the objectives set".
## A dynamic specific to the public sector
In 2015, IMD created the Global Center for Digital Business Transformation in partnership with Cisco. Hundreds of companies around the world - active in various industries - have since referred to the center to plan their digital transformation journey. "However, in order to transform the public sector and, in particular, to develop smart cities and regions, many rules of the private sector do not apply," says Michael Wade, Professor of Innovation and Strategy at IMD and co-author of the study. This collaboration has led to a deeper understanding of the specific dynamics of digital transformation in the public sector and the study will enable city leaders to accelerate their digital transition.
The study will be discussed at a workshop during SmartSuisse, a strategic conference taking place in Basel on 27 April. City officials from Dublin, Zurich and Pully will be attending the conference to discuss their experiences on digital transformation.
## Download
* Press release (PDF, 113 KB)
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts

text: ## Download
* Press release (PDF, 113 KB)
* * *
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Share
* 
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* 
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* 📧
Forward
* * *
## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

text: #  Mobile and device payment by instalments
On this page:
Discover how to pay for your new mobile, tablet or additional device in instalments. Find out more about checking eligibility and paying instalments off early.
* ​Paying for a mobile in instalments
* Pay for additional devices in instalments
* ​Instalment amount
* Early instalment pay-off
##  Paying for a mobile in instalments
Provided that you meet the eligibility criteria, you can opt to pay for your new device in 12 or 24 monthly instalments when you take out a new subscription or extend your mobile contract. You can see whether this is possible directly in the Online Shop when ordering.
You will be able to take advantage of making payments by instalment 6 months after purchasing a mobile with a discount. To do this, you must be up to date with your current instalment payments. The extended contract term (12 or 24 months) is only relevant should you wish to terminate the contract.
###  How it works
1. Click the ‘Check now’ button below
2. If you have more than one mobile, choose the mobile subscription you would like to amend.
3. In the tile you can see whether you are currently eligible to extend your contract: Only if the title says "Discount on a new smartphone" you can get your new device with a contract extension and are eligible for payments by instalments.
##  Pay for additional devices in instalments
You can also pay for new tablets, smartwatches, trackers and other additional devices in instalments (12 or 24 months) with no requirement to take out or extend a mobile subscription.
##  Instalment amount
When paying by instalments, the total amount paid is no higher than paying for the mobile in one go. It is not possible to defer instalments or amend the instalment amount. If you receive a bi-monthly bill, you will be invoiced for two instalments in every bill.
##  Early instalment pay-off
You can also pay off outstanding instalments before the end of the contract. Any outstanding instalments will be debited from your next Swisscom bill. If you wish to buy a new device as part of a promotion or by instalments prior to the end of your contract, it will only be possible to do so at least 6 months after taking out or extending the contract. You can check this on My Swisscom(opens in new tab).
You can view your instalment payment details on My Swisscom(opens in new tab). The early repayment of instalments can also be arranged in the Swisscom Shop or by contacting the residential customer hotline or the SME customer hotline.
##  No value-added services if you pay by instalments
If you currently pay by instalments, you cannot use value-added services. This means that purchases via your Swisscom bill (e.g., Spotify or Netflix subscriptions via Swisscom Pay, adult entertainment via SMS/MMS, etc.) are blocked if you are paying in instalments. For existing subscriptions, change the payment plan with the provider in question.

text: ##  No value-added services if you pay by instalments
If you currently pay by instalments, you cannot use value-added services. This means that purchases via your Swisscom bill (e.g., Spotify or Netflix subscriptions via Swisscom Pay, adult entertainment via SMS/MMS, etc.) are blocked if you are paying in instalments. For existing subscriptions, change the payment plan with the provider in question.
* More about Swisscom Pay
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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# “Sustainability can also be fun.”
Swisscom is the most sustainable telecommunications company in the world. But there are many people in Switzerland who still don’t know this, so I’m assembling a crew of internal experts to put this right.
Aline Däuber, Agile Leader for Teams, Captain of B2C Positioning
27 February 2023
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Zurich
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%{gcr.lead}
The threads of sustainability marketing come together in my company. Under the motto ‘Not someday, but now’, we demonstrate which environmental goals Swisscom has already achieved and not just things they are aiming to do sometime in the future. Whether for telephony, Internet or TV, all of our subscriptions are climate neutral. I was already interested in sustainability from a business perspective while at university. The topic means a lot to me personally. I live in Aarau and organise a second-hand fashion market there, which enables me to combine my love of beautiful clothes and shopping, with sustainability. I think it’s important that we take a stand and make a difference through our many everyday choices.
## Aline Däuber
## Agile Leader for Teams, Captain of B2C Positioning
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”

text: Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: #  Enterprise Mobile Europe
* Unlimited surfing within Switzerland and the EU/Western Europe
* Premium Speed: up to 2 Gbit/s, including 5G
* Unlimited calls within Switzerland, the EU/Western Europe and from the EU/Western Europe to Switzerland
* Multi Device: surf and call on an additional device
* Volume discount from 3 subscriptions
##### Price per month
__50.–
for 6 months, then 80.–/month
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
###  Don’t have a My Swisscom Business login? Or looking for advice?
Prefer to give us a call?
0800 055 055
Contact us in writing
###  The best subscription for your SME
###  SME expertise
We are here for you. You can rely on personalised advice and excellent service of our experienced SME specialists.
###  Data security
Maintain control of your mobile subscriptions and devices at all times in the interactive customer portal and protect your valuable data.
###  Transparent costs
We keep our promises and support your SME’s professionalism – with no hidden costs guaranteed.
###  Subscription details
#### Details and tariffs
All prices in CHF including VAT.
You can find all the details and tariffs for our Enterprise Mobile subscriptions here(opens in new tab).
#### Speed
All Premium Speed subscriptions have a 2 Gbit/s upload and download speed. The Enterprise Mobile Europe light, Swiss light and the Enterprise Mobile Data Swiss light with a download speed of 200 Mbit/s achieve an upload speed of 100 Mbit/s.
If more than 60 GB is used in Switzerland per month, the max. upload & download data speed is reduced to 0.5 Mbit/s. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again, national data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab).
If more than 40 GB is used abroad per month, the max. data speed is reduced to 0.2 Mbit/s download and 0.1 Mbit/s upload. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again while travelling abroad, data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab) while travelling abroad.
#### Free data volume
Enterprise Mobile Europe, Europe advanced, Intercontinental and Global subscriptions include 100 MB of free data per month for zones not included in the subscription.
#### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)

text: #### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)
Alaska (USA), Albania, Algeria, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Columbia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macao, Malaysia, Mexico, Moldova, Montenegro, Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, Sri Lanka, St. Croix (US), St. John (US), St. Thomas (US), South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA
Global plus
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville, Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guyana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Monserrat, Mozambique, Myanmar, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Reunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, Solomon Island, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi1, Central African Republic, Chat, Djibouti1, East Timor1, Ethiopia, Equatorial Guinea, Gambia, Guam1, Iraq, Lebanon, Liberia1, Libya1, Madagascar, Malawi, Mauritania, Namibia1, New Caledonia1, Niger, Togo, Yemen, Zimbabwe
Calls only: Cook Islands, Comoros, Falkland Islands, Maldives, Palau, São Tomé & Príncipe, Somalia, South Sudan, Syria, Turkmenistan
1In this country, data transfer abroad is charged at the price for special countries 99.90/10 MB (valid for 365 days).
#### International Calls
The option International Calls includes unlimited calls from Switzerland to the EU/Western Europe, USA and Canada.
* For Enterprise Mobile Intercontinental and Global subscriptions this option is included by default.
* For Enterprise Mobile Europe, Europe light and Swiss subscriptions this option is available for 20.- per month.
* Order International Calls in My Swisscom Business now
#### Multi Device
Surf and make calls with the same number on up to 5 additional devices. The Multi Device option lets you use your tablets, smartwatches, laptops and other additional devices with your mobile subscription. Benefit from additional devices included in the following subscriptions:
* Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–

text: * Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–
Multi Device for 2 additional devices: 10.–
Multi Device for 3 additional devices: 15.–
Multi Device for 4 additional devices: 20.–
Multi Device for 5 additional devices: 25.–
* Order Multi Device in My Swisscom Business now
#### COMBOX®
With a personal COMBOX® announcement, your customers can contact you, even if you are unable to take a call personally.
The Enterprise Mobile subscription includes a free COMBOX® pro package with extended storage space, SMS and e-mail forwarding worth 5.–/mo.
* More about COMBOX®
#### How climate-neutral subscriptions work
Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet-Boxes, TV-Boxes, WLAN-Boxes and smartphones).
The Swisscom network is climate-neutral: Swisscom has been operating its entire network using 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
Devices are climate-neutral: Swisscom’s own products such as Internet-Boxes and TV-Boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We don’t produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects at the same level elsewhere. Swisscom supports various recognised climate protection projects.
* Learn more
###  Additional offer terms
#### Promotion conditions
New Enterprise Mobile Europe subscriptions cost CHF 50.–/mo. for the first 6 months (80.–/mo. thereafter), CHF 38.–/mo. including the SME benefit (68.–/mo. thereafter)
New Enterprise Mobile Europe advanced subscriptions cost CHF 70.–/mo. for the first 6 months (100.–/mo. thereafter), CHF 55.–/mo. including the SME benefit (85.–/mo. thereafter).
New Enterprise Mobile Intercontinental subscriptions cost CHF 115.–/mo. for the first 6 months (145.–/mo. thereafter), CHF 93.25/mo. including the SME benefit (123.25/mo. thereafter).
New Enterprise Mobile Global subscriptions cost CHF 170.–/mo. for the first 6 months (200.–/mo. thereafter), CHF 140.–/mo. including the SME benefit (170.–/mo. thereafter).
* Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Europe
---|---
1-2 | 80.–
3-9 | 79.–
10-19 | 78.–
20-49 | 77.–
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:

text: * Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Europe
---|---
1-2 | 80.–
3-9 | 79.–
10-19 | 78.–
20-49 | 77.–
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:
* With Enterprise Mobile subscriptions, you cannot switch to a subscription with a lower monthly fee within the first 30 days of signing the contract. This period also applies after switching to a subscription with a higher monthly fee.
* If the customer still wishes to switch to a less expensive subscription within the 30-day period, they will incur a charge of CHF 150.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
NB: The 30-day period is calculated on the basis of the active (non-suspended) days.
Additional conditions when purchasing a discounted device:
* If the customer benefits from a device discount from Swisscom as part of a mobile contract, they cannot switch to a subscription with a lower monthly fee for at least 6 months.
* If the customer wishes to switch to a less expensive subscription within the 6 months, they will incur a charge of CHF 200.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
#### Fair Use Policy
The connections are intended for customary commercial and average private communication between business customers.
For subscriptions with unlimited data volumes, excessive use will be defined as exceeding the following monthly limits (additionally purchased data packages are not taken into account):
* National data volumes in excess of 60 GB;
* Roaming data volume in excess of 40 GB greater;
* National voice communication in excess of 10,000 minutes;
* International and roaming voice communication in excess of 2,500 minutes;
* SMS in excess of 10,000 units.
Abusive use includes in particular (but is not restricted to):
* The forwarding of Swisscom services by Customers to third parties or for other purposes, e.g. reselling or using connections for GSM gateways (router, hotspots);
* Using the connections for machine-to-machine, direct inward dialling and permanent connections, monitoring applications or static use;
* exclusive use abroad of the subscription
Swisscom may, at its own discretion, monitor the Customer’s use at the level of the individual connection (connection/telephone number with all associated (e)SIMs cards) in terms of the types of traffic contained in the relevant subscription. Swisscom will reserve the right to notify the Customer and/or the respective end user of any excessive or abusive use, while at the same time initiating suitable and appropriate measures to prevent any excessive or abusive use of the affected connections, reduce the speed, discontinue service provision or limit it to the maximum permitted volume.
#### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications

text: #### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications
* General terms and conditions of Swisscom for business customers
400.– geschenkt
##  SME benefit
15% off all Mobile subscriptions in your company.
__ Don’t miss out
400.– geschenkt
##  Smartphones and tablets
Order your smartphone or tablet at the same time as your subscription.
__ Go to My Swisscom Business
400.– geschenkt
##  Options and additional services
Extend your mobile subscription with the right options and additional services for you.
__ Discover products

text: Skip to content
* Home
* Swisscom Hero City
* Swisscom Hero League
* Swisscom Hero Cup ft. League of Legends
* Hall of Fame
* Socials
* Tournament page
* Discord
* Twitter
* Twitch DE
* Twitch FR
* English
* English
* Français
* Deutsch
Copy mapcode to clipboard
Hero City
## How To Play & Submit Score
### **1**
**Launch Fortnite**
On PC, mobile device or console
### **2**
Enter Map Code
Instructions on our Discord
Copy mapcode to clipboard
### **3**
Choose one of the two challenges and take a screenshot of your score
### **4**
Join the Swisscom Discord and post your screenshot!
## Challenges & Prizes
### Hero City Tower Defense
In this challenge you have to intercept the enemy waves that want to destroy the Hero City cube. The more enemies you eliminate and the more waves you survive, the more coins you get, which you can use to strengthen your defense (tower). The goal of this challenge is to survive as many waves as possible and to protect the cube (100 life points) as long as possible. The better you perform, the more points you get. The best highscore of each month will win the latest Samsung S23 smart phone.
### Job Interview
Writing applications and sending in resumes? Boring! Participants can use their gaming skills to win a job interview! The winners in this challenge are determined by a high score, which can be earned in three rooms. The first room tests your creativity, the second room your problem solving skills and the third room your will to succeed.
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### Hero City Tower Defense
In this challenge you have to intercept the enemy waves that want to destroy the Hero City cube. The more enemies you eliminate and the more waves you survive, the more coins you get, which you can use to strengthen your defense (tower). The goal of this challenge is to survive as many waves as possible and to protect the cube (100 life points) as long as possible. The better you perform, the more points you get. The best highscore of each month will win the latest Samsung S23 smart phone.
### Job Interview
Writing applications and sending in resumes? Boring! Participants can use their gaming skills to win a job interview! The winners in this challenge are determined by a high score, which can be earned in three rooms. The first room tests your creativity, the second room your problem solving skills and the third room your will to succeed.
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## Conditions of participation
Participation is open to everyone who is resident in Switzerland for the “Swisscom Hero City Tower Defense” (Please note: You can only win by playing Solo) and everyone who is resident in Switzerland or EU citizen for the “job interview challenge”.
* ● Swisscom employees and partners of Swisscom are excluded.
* ● Our giveaways are in no way connected to Twitter, Instagram, TikTok or Discord.
* ● The winners will be selected and contacted via direct message.

text: ## Conditions of participation
Participation is open to everyone who is resident in Switzerland for the “Swisscom Hero City Tower Defense” (Please note: You can only win by playing Solo) and everyone who is resident in Switzerland or EU citizen for the “job interview challenge”.
* ● Swisscom employees and partners of Swisscom are excluded.
* ● Our giveaways are in no way connected to Twitter, Instagram, TikTok or Discord.
* ● The winners will be selected and contacted via direct message.
* ● The data provided by the winner will be transmitted to the product partner in connection with the distribution of the prize.
* ● Legal recourse and cash payments of prizes are excluded.

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##### Digital Transformation
# Bringing digitalisation to manufacturing
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The manufacturing industry is a crucial branch of the Swiss economy. Yet it is also a high-pressure environment where efficiency is indispensable. In this article, you will find out how the digital transformation, also known as Industry 4.0, is helping change the face of manufacturing.
Text: Andreas Heer, Image: Keystone, 29 july 2020
Switzerland’s manufacturing industry is known for its premium quality. It is also highly diverse, ranging from precision mechanical components, watches and all manner of machines, to pharmaceutical and cosmetic products. It is an important branch of the economy. In 2018, the manufacturing industry contributed almost 19% of Switzerland’s gross value added, coming second only to the service sector, according to the Federal Statistical Office.
###  Boosting efficiency through digitalisation
With such a broad-ranging sector, it comes as no surprise that there are numerous challenges to overcome, too: Switzerland’s high production costs compared to internationally, the strength of the Swiss franc and global competition mean that the local industries must work with great efficiency and stand out through innovative developments. This helps Swiss manufacturing to stay ahead of the competition. However, a shortage of skilled workers in technical professions, including engineers, makes it all the harder to find the right experts for the work.
Digitalisation and the automation of production processes are playing a central role in overcoming these challenges. Technologies such as the cloud, the Internet of Things (IoT) and 5G form the digital basis of this Industry 4.0. Through the digital transformation, companies are turning to digitalised processes and data-driven production. These approaches also mean that existing business models can be enhanced with additional services, helping them stand out from the competition. Some examples of innovation include predictive maintenance, “on-demand” production, and rental models that come with services, to name but a few.
The digital transformation is not just about cost savings in the actual production process. “If they are to increase efficiency, companies must also involve peripheral processes, such as suppliers and logistics between different locations,” says Julian Dömer, Head of IoT at Swisscom. Only then would the desired effects really come into play, allowing production to become not only faster but also more flexible.
Without digitalisation, efficiency gains will have only a limited impact. This is because the interdependencies between people, machines and infrastructure are too complex an equation to be solved by mental arithmetic. “You can only achieve transparency here when you digitally map the processes and procedures,” says Dömer. “This will also unveil that last bit of potential for improving efficiency.”
### Driving the digital transformation

text: Without digitalisation, efficiency gains will have only a limited impact. This is because the interdependencies between people, machines and infrastructure are too complex an equation to be solved by mental arithmetic. “You can only achieve transparency here when you digitally map the processes and procedures,” says Dömer. “This will also unveil that last bit of potential for improving efficiency.”
### Driving the digital transformation
“For us, quality control and logistics are the most important drivers,” says Dömer. That’s because automated testing can speed up the production process. This kind of automation is implemented using various measures. For example, a network of IoT sensors can provide information about production conditions such as temperature and humidity; or workpieces could be photographed by a camera while an AI application analyses the images and detects production errors. This does not necessarily speed up production itself, but can considerably accelerate the processes after production, which reduces idle times and downtimes.
If production is faster, this has an impact on the entire production chain, from the supply chain to the individual production steps and logistics. The required raw materials must be made available in sufficient quantities and measures must be in place so that the finished products can then be stored or delivered.
In its study “Global Lighthouse Network”, the World Economic Forum (WEF) regularly examines what sets apart successful production companies, otherwise known as lighthouses. Data plays a decisive role here. The lighthouses have consistently digitalised their entire chains, enabling them to make data-based decisions and communicate more quickly. For example, if demand increases, digitalised production companies can more rapidly order source materials, ramp up production and deliver the finished goods. This enables a significant increase in output, one of the KPIs for measuring performance improvement. A short time to market is, in turn, a welcome recipe for success and for thriving in the face of competition.
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The Federation of Trino - getIT
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# The Federation of Trino
An answer for the tensions between information segregation and integration
Joel Welti, Senior Data ＆ Analytics Consultant
01 February 2023
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## What is Trino?
Well, Trino is half a database, that’s what it is. And while many might consider that pretty strange and useless for now, exactly this is one of its main strengths. Trino is a database with no data based in it, that’s also why its website introduces it not as a database, but as an SQL query engine:
_Trino is a distributed SQL query engine designed to query large data sets distributed over one or more heterogeneous data sources._
trino.io - Overview
What this means is that Trino behaves like a database, but it does that, processing data stored pretty much anywhere but within itself. That’s why it’s only half a database. And this is interesting because the classical relational database operates nearly exclusively on data stored within itself and the data stored within it is accessed exclusively through its own software. Trino firstly accesses data nearly anywhere (Have a look at the long and growing list of connectors to other technologies), and secondly, this data can also be accessed directly by other systems. This makes Trino more integrated, even in fact integrative. When you have two or more connectors to different systems you can also _“Access data from multiple systems within a single query. For example, join historic log data stored in an S3 object storage with customer data stored in a MySQL relational database.”_ (trino.io) This is what’s called Query Federation (see the title of this piece). This is not a silver bullet, it can come with query performance impact, depending also on the source system, but it can certainly sometimes be a great option.
Now, when we go back in the history of (analytical) IT, we first note, that this concept of separation of storage and computation for databases is not exactly new at all. In fact, it goes way back, but it has become much more prominent in analytics, probably starting with Hadoop, which was initially released in 2006.
_The core of Apache Hadoop consists of a **storage part** , known as Hadoop Distributed File System (HDFS), and a **processing part** which is a MapReduce programming model._
Apache Hadoop (Wikipedia)
The terms “computation”, “processing” and also “execution“ are synonymous in this context. Trino, as we have mentioned, **processes** data, but data is not **stored** within itself.

text: _The core of Apache Hadoop consists of a **storage part** , known as Hadoop Distributed File System (HDFS), and a **processing part** which is a MapReduce programming model._
Apache Hadoop (Wikipedia)
The terms “computation”, “processing” and also “execution“ are synonymous in this context. Trino, as we have mentioned, **processes** data, but data is not **stored** within itself.
Now, as opposed for example to Hadoop, Trino is definitely and comprehensively SQL first. In fact, the title of the original whitepaper is “Presto: SQL on Everything”. Wait, what’s “Presto”? Presto is the original name of the project that is now Trino. And there is a sad story to be told here. The Presto project was started at Facebook in 2014. But the original developers and Facebook split in 2018 over questions of management and control over the open-source project. The long story is here. Essentially there is now Trino and Presto, which in two separate projects, develop nearly the same software. And while sometimes code is shared between the two, this split has almost certainly hampered progress. Also, of course, the question arises: Which one to use? A clear _case of same same but different_. We can compare the pulse of the two repos on GitHub and conclude that the Trino project (with the original devs) is still going stronger than the Presto project (which Facebook after the fallout transferred to the Linux Foundation). This is not the most exact of sciences obviously, but together with a comparison of Who uses Trino and Who uses Presto, this is at least what tipped the balance toward this article being about Trino.
Lastly, it is important to declare that Trino first of all was designed as an analytical database. This means that in most cases it will not be well suited for transactional processing (OLTP).
_Trino was designed to handle data warehousing and analytics: data analysis, aggregating large amounts of data and producing reports. These workloads are often classified as Online Analytical Processing (OLAP)._
trino.io - Use Cases
Having stated that clearly, let’s turn right around and muddy the waters again. With the newest data lake table format, which is Apache Iceberg, OLTP has appeared on the horizon for Trino. Read more about that in Apache Iceberg : A Primer on medium, in The Definitive Guide to Lakehouse Architecture with Iceberg and Iceberg: ACID Transactions each on min.io and also in this Introduction to Apache Iceberg In Trino on starburst.io. Still, proceed with caution in that direction.
## Why Trino?
But now for real, why you would want to use Trino? Why would you want to use half a database, in fact, one that cannot even store data in it?
**1\. There are already too many segregated information silos in organisations**

text: ## Why Trino?
But now for real, why you would want to use Trino? Why would you want to use half a database, in fact, one that cannot even store data in it?
**1\. There are already too many segregated information silos in organisations**
The matter of the fact is that your organization most likely does not need another segregated data store. Much rather it needs better data integration to get the full picture. Organizations, as they are growing, seem to gravitate towards countless information silos “naturally”. There are technical as well as organizational reasons for this. Whatever the reason, it is widespread and it is a problem, here is just one article in Forbes about it. All this to say: The segregation (aka silo-ing) seems to happen all by itself, as for integration, organizations have to make an active effort. See also Information Silo (Wikipedia).
**2\. Classical Databases have only their data, and only their execution engine sits on top of it**
This might just be the main technical reason, as for why organizations are full of segregated data silos. Your classical relational database is a data silo, and it’s all it will ever be. And when you need the data in some other system as well, you will often be unable to access it without copying it and depending on the situation you will buy another software for that, maybe you will even have a whole ETL project at your hands.
**3\. Flexibility**
Trino, as we have already established, behaves like a database. But it connects, among many others, to most of the traditional relational databases, as well as Kafka and data lake/cloud technologies. It (kind of semi-documented) even connects to HTTP, so you can query a REST API and join the result with anything you like in one seamless SQL query. Talking about REST API’s: While of course you can connect by JDBC, Trino is not only an HTTP client it is also an HTTP server, see the Trino REST API. So, you could query it right out of the browser, no application server or the like needed in between.
So Trino is a great tool for data integration. Meaning, for example, you could create your whole ETL process in-database. And because it is ANSI SQL compliant all your BI tools can connect right away.
Oh, and have I already mentioned? You can also make it an In-Memory database, here is the connector.
**4\. Speed and Scalability**
_Trino is a highly parallel and distributed query engine, that is built from the ground up for efficient, low latency analytics. The largest organizations in the world use Trino to query exabyte scale data lakes and massive data warehouses alike._ (trino.io)
How does Trino scale out? Well in a nutshell:
1\. For data volume and IO:

text: **4\. Speed and Scalability**
_Trino is a highly parallel and distributed query engine, that is built from the ground up for efficient, low latency analytics. The largest organizations in the world use Trino to query exabyte scale data lakes and massive data warehouses alike._ (trino.io)
How does Trino scale out? Well in a nutshell:
1\. For data volume and IO:
You scale the underlying distributed filesystem like for example the Hadoop Distributed File System (HDFS) we already mentioned or MINIO. This is, provided of course, you query a data lake connector like Hive, Hudi or Iceberg. Otherwise, you have to scale whatever system you are connecting to for this.
2\. For scaling execution:
You add more Trino workers. Trino has one coordinator and many workers, think of them as computers that split large tasks into separate parts to work on them in parallel, and at the end, the coordinator puts the pieces together and hands the result back to you.
**5\. Pricing**
Trino is open source and runs in the cloud or on-premise just like MINIO or HDFS. So, provided you know how to pull it off, you could get yourself something scalable for much cheaper than with the traditional vendors with licensing by the CPU Core or node or whatever. You might of course still require commercial licensing and enterprise support. There are options for this as well, for Trino from Starburst and for MINIO from MINIO themselves.
This article is about singing the song of Trino, but of course, where there is light there are also shadows. For brevity let’s mention the two most serious ones here:
1\. Up until recently queries when they ran out of memory simply failed. Now there is a spill-to-disk option. But it does not always work very well. (trino.io - Spill to disk)
2\. A cluster can currently only have one coordinator. This is bad because it is a single point of failure and also because at some point it will start to limit scalability. This problem can to some degree be overcome, with additional elements in the architecture e.g. load balancers. (Enabling Highly Available Trino Clusters - Goldman Sachs)
## Components of a Trino setup (Architecture)
There term _data lake_ has some different factettes. One of them is that it is a database, more exactly finally one where correct data modeling does not really matter, and then from that, you feed a data warehouse where you then clean the mess up. That’s not what this is about. Rather the modern analytical database is modularized as you can see in Figure 1. The data lake is its lowest of currently four layers. The Table Format is the one that fully took shape latest.

text: The Query Engine (Trino in our case), expecting a certain Table Format (Iceberg in our case), within a certain File Format (ORC in our case), queries the Object Store (MINIO in our case). For reference, there are some different open-source options for each layer.
_Figure 1: The layers of a Trino setup_
Now, the table format and the file format are nothing that you have to install they are just things the query engine has to understand (like having a connector for it, in the case of Trino). The high-level components are still the ones we started out with: The **storage part** (object store) and the **processing part** (query engine). Next, let’s look at it from a more network-like perspective in Figure 2. Yes, I like to draw lines, and yes, I still forgot some.
_Figure 2: the network of a Trino setup_
So, what are we looking at here? The user with their BI software connects to the Trino coordinator. The coordinator looks into the Hive metastore (this is not the query engine from Figure 1, rather just a small part of it, see The Solo Career of Hive Metastore on medium) to fetch metadata e.g. about schema, relations, and whereabouts of the data. It then breaks up the work into distinct tasks which are distributed among the workers. The workers in parallel fetch more metadata related to their specific tasks from the Hive metastore.
The workers then, in parallel, fetch the actual data from nodes of the distributed filesystem (“data lake”) these nodes in turn fetch in parallel from multiple disks.
And yes, for some operations the metastore interacts directly with the distributed filesystem. Also, the metastore itself is just a software, which in turn has to persist its data somewhere, typically in PosgreSQL. (Yes, a part of this database is another database)
## How to try Trino (Installation)
Now we say, enough of the talking, let’s get it done.
These are the ingredients:
1\. Ubuntu Linux
2\. Docker
3\. Postgres docker image: postgres:latest
4\. MINIO docker image: minio/minio
5\. Hive Metastore docker image: jiron12/hive-metastore
6\. Trino docker image: trinodb/trino
## Ubuntu Linux
wsl not recommended. If on Windows you might want to use the Hyper-V:
Quick Create -> Ubuntu 22.04 LTS
If you are already on Ubuntu, you can of course skip this step, and we salute you from our mortal world.
## Docker
When you have your Ubuntu, open the terminal to install docker, start it, and create our virtual docker network, we will call it trino-cluster.
## MINIO
Get and run the latest MINIO container and connect it to our virtual network.
As soon as MINIO is running (check with sudo docker ps -a) connect to it through the browser at 127.0.0.1:9001. For logging in, initial username and password are _minioadmin._ Once there, create a bucket with the name **myfirstbucket.**
## Postgres

text: ## MINIO
Get and run the latest MINIO container and connect it to our virtual network.
As soon as MINIO is running (check with sudo docker ps -a) connect to it through the browser at 127.0.0.1:9001. For logging in, initial username and password are _minioadmin._ Once there, create a bucket with the name **myfirstbucket.**
## Postgres
Get and run the latest Postgres container and connect it to our virtual network.
Then connect to your new PostgreSQL instance (for example using DBeaver) and create a database with the name **hive_metastore**
## Hive Metastore
Get and run a hive metastore container right within our virtual network.
Props to naushadh for this container which _"actually works as advertised with minimal bloat"_.
(hive-metastore/README.md · GitHub)
## Trino
Finally, we get Trino itself up and add it to the virtual network.
If everything runs you should have STATUS “Up” for each of the containers when running
Then go into the Trino container just installed by
And create a file /etc/trino/catalog/iceberg.properties with the following content:
After this restart the Trino container. Now when you connect to Trino you should be able to create a schema like this (again, for example with DBeaver):
Maybe you even want to create some tables. Afterwards: Check back and see if you now have some data in your MINIO bucket.
Congratulations! You now belong to the very exclusive group of people who run a Trino setup. This means you have leveraged cloud technologies to create a distributed database on a data lake. You can now play with it, according to your heart’s desire.
Of course, we only have one storage and one processing node by now. This works just fine but scaling this out would involve a few more steps. And of course, would also need some more hardware to run it on, for that to make sense.
## Conclusion
We have described what Trino is and then made a case for Trino as a great option for modern big data analytics. We have talked about how information in the organization seems to tend towards information segregation, when in fact we want integration, Trino is very good with that. But, coming back to the title, just like in nation building, integration, also in the business organization can be hard. We should all strive for it, but sometimes, for the time being, we cannot go all the way there. And in this tension between segregation and integration, Trino also has a third answer: The federation. Leave your data where it is, in the system, it grew up in. But still connect it with all the other data in your business, allowing you to work with your data as if it was all together in one place.

text: We have also touched on some weaknesses of Trino afterwards. We have then shown what the layers of a Trino setup can be, and what its landscape typically looks like. Finally, we took a shot at setting up Trino to play with it. I hope you enjoyed!
If you have more questions at this point, feel free to contact us: Analytics consulting and business intelligence | Swisscom
Also, if you are interested in consulting our customers about a broad range of analytic information technology, have look at our job openings.
## An article by:
Joel Welti
Senior Data ＆ Analytics Consultant
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IoT Climate Award
# Revolutionising the concrete fabrication with a fully digitalised process
Using less concrete during construction means a smaller carbon footprint, lower costs, and an increased productivity. The solution devised by MOBBOT –does just that. This is a model IoT example that is changing the construction industry with pioneering spirit and foresight.
Res Witschi, Delegate for Sustainable Digitalization
27 May 2022
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It is common knowledge what concrete is made of: cement, water, and aggregate. The popularity of this building material – that can be formed and is extremely robust once hardened – is also undisputed. The problem here is the climate-intensive manufacture of the binding agent: cement. For future-proof construction, MOBBOT exploits the aerodynamics of sprayed concrete combined with an automated robot. This not only enables locally sourced and recycled primary materials to be used but also lower quantities thereof.
## Recording data brings improvement
Many aspects of the construction industry have not undergone any further development in years. Recording data in real time using robotics is a new way of optimising these processes. ‘You can only improve what you can measure,’ explains Aurélie Favier, head of Sustainability at MOBBOT. This innovation from the small company from Fribourg is having a significant impact on the industry. ‘By logging real-time data and directly translating this into work in progress, the agility of production can be optimised, and the amount of concrete used is drastically reduced,’ states Favier. This brings about improvements in economy, ecology and social responsibility.
The name MOBBOT refers to the key to the entire system: the mobile robot. The system can be moveable and can be set up in just a few hours on jobsite. One major advantage over conventional 3D printing is that elements such as cable chambers, shafts or supporting walls can be tailormade with thicknesses of eight to thirty centimetres, for example, with reinforcement bars and lifting anchors that would otherwise have to be cemented in later integrated right from the start. This makes logistics safer and an order that would otherwise take several days can be processed within 24 hours. Together with Cablex, a subsidiary of Swisscom, multiple successful projects have already been implemented for the construction of concrete chambers for signal and telecommunication cables or low-, medium- and high-voltage lines. The city of Zurich’s civil engineering office is another well-known customer.
## Fewer delays and less waste in tunnel construction

text: ## Fewer delays and less waste in tunnel construction
At the end of 2021, the start-up entered a new field: tunnel construction, leaving the research environment for a real construction site and moving from infrastructure components to even more data management. ‘Our knowledge of the IoT and the demand for this is constantly on the increase. We’ve thus focussed on the collection of data and making this accessible on the dashboard. This means that you can at once see where there’s need for improvement,’ says engineer Aurélie Favier, one of MOBBOT’s eleven employees. The continuously captured data is sent in real time to the personalised online dashboard that can be accessed from every device and that constantly monitors work, enabling any necessary adjustments to be made. A sizeable number of projects are currently underway, with both the challenges and the potential enormous. ‘We’re right in the middle of things at the moment,’ adds Favier with a smile.
## Thinking circular economy
The use of more climate-friendly primary materials for concrete, such as ‘low carbon cement’ or earth, is one way of making construction more sustainable. Another much more effective solution is to use less material. A lot of waste in generated when using concrete spraying technology that must be disposed of and thus transported away from the site. This is an expensive and carbon-intensive undertaking. Aurélie Favier explains her system as follows: ‘We’re working on reducing this waste. If you measure the required thickness and distances precisely by recording data, you can save a lot of material and thus cut your carbon emissions.’ And the statistics back this up: about CHF 500,000 and 1,000,000 kilograms of CO2 can be saved per kilometre of tunnel.
Another new feature is the use of recycled material from zero to four millimetres and aggregates measuring four to eight millimetres. This fine material that to date could not be fully valorised. As part of the Kickstart programme and together with Holcim Switzerland, pumpable concrete recipes have been developed that show a high mechanical performance after just 24 hours. Up to 45% of recycled aggregates under eight millimetres is used, enabling the wall thickness to be reduced and carbon emissions to be cut by a third per cubic metre. ‘Our aim is to think in terms of the circular economy and save time and resources throughout the entire process,’ Favier elaborates.
## Brilliant ideas thanks to a diverse team

text: ## Brilliant ideas thanks to a diverse team
Agnès Petit Markowski, a cosmo chemist with a degree in mining and mineralogy, founded start-up MOBBOT in 2018. After many years of experience in the construction industry, she knows what needs to be done to bring about change. ‘We aim to encourage a highly productive organisation made up of different employees who contribute various views and come from a range of cultures. This diversity pays off,’ states Aurélie Favier. The motivation to revolutionise the construction industry and the aim of finding a solution for the huge amount of concrete waste generated is promoting sustainable construction. MOBBOT shows which direction the industry could take to protect our climate. And this is very promising.
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##### Success Story Inlingua
# Learning languages with digital assistance
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With the help of Cisco Webex, Inlingua started using virtual classrooms in 2009. The language service provider thus became a pioneer and, with the conferencing tool, also provided the impetus for the development of a learning platform and app. Today, many students use the online solutions instead of (or in addition to) face-to-face tuition.
Text: Christoph Widmer, Images: Tomas Wüthrich, 8 november 2019
With 300 language centres in over 40 countries across Europe, North and South America, Africa and Asia, and millions of customers – private individuals as well as employees of large and small companies, institutions and government authorities – Inlingua, which was founded in Berne in 1968, is now one of the world’s leading language service providers. Thanks to its broad international network, Inlingua felt the pressure of digitisation at an early stage. Just like its customers: “In the French, Italian and Spanish markets especially, digitisation was a hot topic ten years ago, not least because of the financial crisis,” explains Peter König, Inlingua’s Head of Business Services. “Our corporate clients were looking for more efficient and cost-effective ways to help their staff learn foreign languages. That’s why we felt the need to digitise our services early on.”
In 2009, Inlingua therefore launched the digital transformation of its own business and looked for suitable tools that would enable it to offer its customers easy, inexpensive access to language courses. To this end, it set up several project teams to evaluate various solutions and providers.
Peter König, Head of Business Services at Inlingua, remains convinced of the benefits of online language tuition.
###  Cisco Webex: remote language-learning
The final choice was Webex, Cisco’s video-conferencing solution, integrated by Swisscom. Thanks to Cisco Webex, language students no longer have to attend lessons in person because they can interact with language teachers online in a virtual classroom. Teachers provide tuition in the target language fully in accordance with the Inlingua model via webcam and share teaching materials with their students on-screen. Webex therefore enables people from remote or rural areas to take part in Inlingua language courses without the need to travel to a physical classroom. At the same time, it means language centres can offer courses in exotic languages, which was previously impossible because of small class sizes. The individual, independently run language schools access the relevant Webex hosts through Inlingua, while the language teachers learn how to use the solution by means of webinars and self-learning tools.

text: A team of Swisscom experts was responsible for integrating Cisco Webex and Inlingua remain happy with how the project has progressed: “Our cooperation with Swisscom has been impeccable,” says König. “There has not been much contact since the system was implemented, which I see as a good sign. And if something didn’t work right away, we could call our Swisscom contact at any time and quickly receive the technical support we needed. It was a totally positive experience for us.”
Although the actual implementation of Cisco Webex went smoothly, Inlingua encountered some technical problems with the operation of the solution. The low Internet bandwidths in some countries meant that, at the start, Webex did not work as well in some places as in others. “Time has done us a favour,” says König. “Bandwidths have increased everywhere over the years and I also think Cisco Webex no longer needs as much bandwidth as before. The problem has therefore gone away completely.”
Peter König shows the user interface on the Inlingua website.
###  A pioneer with innovative follow-up projects
By introducing Cisco Webex, Inlingua acquired pioneer status, becoming one of the first language service providers in Switzerland to offer foreign language tuition in virtual classrooms. Cisco Webex also provided the impetus to launch other digitisation projects. After implementing Webex, the language service provider developed its own e-learning platform, my Inlingua, which provides a one-stop solution for students. All interactive learning exercises and tests can be accessed via this single platform, through which students can also book Webex lessons directly. The conferencing tool was integrated into the learning platform using an API. Inlingua’s latest digitisation project is the Flex-E-Book mobile app. The app can be used to provide tailor-made course content and the appropriate e-book based on the individual student’s level of knowledge and requirements.
Since Cisco Webex was introduced, the number of virtual language courses has been constantly increasing. Several thousand lessons are now given via the video-conferencing solution every month. Peter König is also convinced that Webex has educational benefits: “We talk a lot amongst ourselves about whether a virtual classroom functions as well as a real one. I actually think it’s more efficient. Students are fully focused on the screen and are not tempted to chat to their neighbour. We also use Webex internally to communicate with our foreign developers. I don’t think these meetings would be as quick and productive if we were all sitting together in the same room.”
### Swissski, Evatec and Securitas are also using Webex
Read more here
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Modern cloud workplaces
#### Ten success factors for change management
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Modern cloud workplaces
#### Ten success factors for change management
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#### Modern cloud workplaces

text: ### Swissski, Evatec and Securitas are also using Webex
Read more here
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Modern cloud workplaces
#### Ten success factors for change management
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#### Ten success factors for change management
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#### Modern cloud workplaces
The rapidly changing world of work demands modern workplace solutions. Which aspects have to be considered and how do hybrid cloud solutions support them?
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#### Modern cloud workplaces
The rapidly changing world of work demands modern workplace solutions. Which aspects have to be considered and how do hybrid cloud solutions support them?
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text: Already have some experience using your smartphone? Our trainers will be happy to show you how to get even more from your mobile phone. Discover new applications and functions.
**Please note:**
For participation in the online course, you will need your computer (PC/Mac) and an Internet browser (Google Chrome is recommended). No special installations are required and you will not be videoed while taking part in the course (so you do not need a camera on your computer). You will receive an e-mail link to access the online course at least 1 day before the start of the course.
Until further notice
Free of charge
__ 45 minutens

text: #  Enterprise Telephony
On this page:
Find out how to switch to the new Enterprise Telephony service (app or client), set it up and use it on your mobile phone or computer.
* What is Enterprise Telephony?
* Switch to Enterprise Telephony
* Important documents and release notes
* Using Enterprise Telephony
* FAQs
##  What is Enterprise Telephony?
With the Enterprise Telephony service, you can make calls via audio with your fixed network business number, even if you are out of the office. Incoming calls can reach you on your smartphone/tablet or computer/laptop via your fixed network number. The service can be used through smartphone apps and desktop clients.
##  Switch to Enterprise Telephony
The Enterprise Telephony service offers your business lots of features and an improved user experience. Different steps are required to switch from the Business Communication app or Business Telephony app to the new app, depending on the service.
* Smart Business Connect
* inOne SME
* Managed Business Communication
_​_ macOS
11.0 Big Sur or greater, 4GB RAM, 2GHz Dual Core CPU, 400MB Disc Space
_​_ Windows
Windows 10 or greater, 4GB RAM, 2GHz Dual Core CPU, 400MB Disc Space, Microsoft.Net 4.8
_​_ iOS
iOS 14 or higher
_​_ Android
Android 9.0 (Pie) or higher
##  Important documents and release notes
**Release notes**
Release Notes (Enterprise Telephony)
**Daily use**
iPhone video guide​
Android video guide
Compatible headsets and desk phones(opens in new tab)
Enterprise Telephony: First steps mobile app factsheet(opens in new tab)
Enterprise Telephony: First steps desktop client factsheet(opens in new tab)
Feature list (Enterprise Telephony)
Port list (Enterprise Telephony)
Factssheet "Go Integrator Cara"
**Legal aspects**
User agreement(opens in new tab)
##  Using Enterprise Telephony
#### Forgot Password?
Smart Business Connect
Use the "Forgot your password?" button on the Enterprise Telephony login page to navigate to your My Swisscom (customer center) or contact your company administrator.
inOne SME
Navigate to your My Swisscom (customer center) using the "Forgot your password?" button on the Enterprise Telephony login page.
Managed Business Communication
Contact your company administrator. They can assign you a new password.
#### Invite employees
Send an invite to your employees and enable them to use the app or client for calls too.
###  How it works
__
1. Set delivery address
Specify the personal delivery address (e-mail or mobile number) for each employee on My Swisscom, under the "Enterprise Telephony App" tab.c
__
1. Personal message
You now have the option to include a personal message.
__
1. Invitation sent
The employee can now download and install the app.
1.   2.
__ Previous __Next
When you send the invitation, the employee receives a message with their user name and the link they can use to download the Enterprise Telephony app. The password is set in the app by clicking on "Register/forgotten password" in the first step. The user can then following the instructions on My Swisscom to start using the application.
#### Features

text: The employee can now download and install the app.
1.   2.
__ Previous __Next
When you send the invitation, the employee receives a message with their user name and the link they can use to download the Enterprise Telephony app. The password is set in the app by clicking on "Register/forgotten password" in the first step. The user can then following the instructions on My Swisscom to start using the application.
#### Features
With Enterprise Telephony, you can use your fixed network business number to make calls from your smartphone or your laptop, even if you are out of the office. Incoming calls to your fixed network number will reach you anywhere. You can control your availability any time using call forwarding and other telephony settings, wherever you are.
The Swisscom address book (including external company contacts) is available for all users, alongside the local directory and internal company directory. The settings for this can be found in My Swisscom (Customer Center).
Telephone conference calls involving several participants are also possible. More information can be found in the factsheets and operating instructions under “Important documents and release notes”.
For the app to function correctly, you will need to allow the necessary microphone, camera, contacts and call authorisations.
#### WLAN
Ensure that your WLAN network is professionally and optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.) If you have poor WLAN reception, switching to the mobile network can improve it.
#### Voice quality
Check your smartphone to ensure that:
* Mobile data is switched on.
* Any energy-saving modes (especially Android) and settings for saving data are switched off.
#### Connection problems
In many places, the network quality of the WLAN or mobile data network is insufficient for real-time communication. This is reflected in poor voice quality, inaccessibility or dropped calls. If this is the case, Enterprise Telephony offers a good alternative with the BroadWorks Anywhere function.Further details on this function can be found in the Mobile factsheet and in the operating instructions under “Important documents and release notes”.
This function is only available for users of the Swisscom services Smart Business Connect and Managed Business Communications..
##  FAQs
#### Can I use the app without a SIM?
Yes, the app can be used on your mobile phone without a SIM. You will need to ensure, however, that your WLAN is optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.)
#### Can I use Enterprise Telephony on multiple devices?
You can install the Enterprise Telephony App on any number of devices, but you can only use it on two devices at the same time (smartphone, tablet or computer). As soon as you log in on a third device, both other devices are automatically logged out.

text: #### Can I use Enterprise Telephony on multiple devices?
You can install the Enterprise Telephony App on any number of devices, but you can only use it on two devices at the same time (smartphone, tablet or computer). As soon as you log in on a third device, both other devices are automatically logged out.
#### Can I create my own user name and password?
You can set your user name in My Swisscom. Setting your own password depends on the service you use. inOne SME office customers can set their own password in My Swisscom or by clicking on "Forgotten password" directly in Enterprise Telephony. Smart Business Connect and Managed Business Communications customers cannot currently set their own password, but can reset it in My Swisscom.
#### Do roaming costs apply if I use Enterprise Telephony abroad?
If roaming data is included in your mobile subscription and you have remaining data volume, you can use the app abroad for free. Otherwise, using the app is only free abroad when you use a WLAN connection.
#### How do I search for contacts in the app?
Desktop: Contact management is divided into 3 areas: 1. Contacts, 2. Favourites and 3. Telephone directory. In area 2, you can view local contacts (e.g. Outlook or iCloud) and define Favourites for area 2 from area 1. In area 3, Swisscom’s internal and external company contacts are automatically available to you. The contacts in area 3 can only be edited in the Business Communication Portal, not in the app.
Mobile apps: The Contacts area is divided into three tabs: 1. Contacts, 2. Favourites and 3. Directory. For information about editing, see ‘Desktop’ above.
#### Can I use Enterprise Telephony in virtual desktop or remote desktop environments?
No, this is not possible.
#### Can I make emergency calls via Enterprise Telephony?
Yes, this is possible in principle. However, we strongly advise against calling emergency numbers via Enterprise Telephony, as your location cannot be determined and emergency calls cannot be forwarded to your nearest emergency call centre. Please use the conventional telephony app on your smartphone or a local fixed-line telephone for emergency calls.
#### Does the app gather data and where is it stored?
For support and analysis purposes, personal data uploaded by the user for support and troubleshooting may be collected by Swisscom and stored for a maximum of 30 days before being permanently deleted.
#### Can I use UCC features (chat messages, presence status and video calls) with the app?
UCC functions such as video, chat, presence etc. are not available. Please contact your technical Swisscom partner or Swisscom Customer Support for alternative products that support these functions.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
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* Paying your Swisscom bill

text: Posted on 9\. January 2019Text: Laura Reuland
2018, with all its highs and lows, is over – our StartUp Challenge alumni Eugenia Balysheva (Dotphoton), Sandro Schmid (Aaaccell) and David Gugelmann (Exeon Analytics) reveal the milestones they hope to reach in the new year and the challenges they expect to face.
### Healthier nutrition, more exercise, less alcohol – seriously, what are your personal New Year’s resolutions?
**Sandro:** I don’t have personal New Year’s resolutions. I try to become better every day ?
**Eugenia:** I hope to achieve a more balanced work and family life.
**David:** We don’t do resolutions. ?
### It’s your turn!
The application phase for the Swisscom StartUp Challenge 2019 starts at the beginning of April.
More information
### How has the environment for your start-up changed compared to the previous year?
**Sandro:** The market became more open for innovation and new solutions in asset and risk management.
**Eugenia:** Everyone is aware of the problems with big image data. What seemed to be the technology of the future (IoT, automotive, etc.) is turning into reality before our very eyes and the need for faster image transmission and efficient processing has become obvious to a considerably wider audience.
**David:** Cyber security is becoming a top-priority issue in many companies, as nearly every week another big company is being breached. We are benefiting from this raised awareness.
### What are the biggest achievements you’re planning for 2019?
**Sandro:** We work on our footprint internationally and will open new offices in the US and Seoul. This will be supported among others through an AAAccell film about innovations in risk & return, featured globally in 2019 through Discovery Channel, CNBC and FoxTV.
**Eugenia:** In January, Dotphoton compression software will be in the market and we are thrilled to receive our customers’ feedback.
**David:** To establish Exeon Analytics as the Swiss alternative to the existing US cyber security companies.
### What’s your primary concern right now?
**Sandro:** Being fast enough to grow nationally and internationally.
**Eugenia:** We have already achieved sophistication in custom-built compression products, so our next aim is to provide the same quality of image compression in more replicable products, so our technology can become widespread more quickly.
**David:** We must become less shy in terms of our marketing and sales activities.
### Which sentence would you like to say at the end of 2019?
**Sandro:** Wow, what a year! We have a great team, a creative culture, impressive clients in Switzerland, the EU, the US and Asia, and different solutions with a high market demand.
**Eugenia:** It was a very tough year, but I am grateful for everything we learned, new people around us and their support and for the team we managed to build.
**David:** We made it.
## More about our interviewees
### Sandro Schmid, co-founder & CEO, AAAccell

text: **Sandro:** Wow, what a year! We have a great team, a creative culture, impressive clients in Switzerland, the EU, the US and Asia, and different solutions with a high market demand.
**Eugenia:** It was a very tough year, but I am grateful for everything we learned, new people around us and their support and for the team we managed to build.
**David:** We made it.
## More about our interviewees
### Sandro Schmid, co-founder & CEO, AAAccell
AAAccell is a spin-off company of the University of Zurich. The team consists of two former bank CEOs, 11 professors and several PhD/Master students from the University of Zurich, ETH, Columbia University New York and others. AAAccell links together academic excellence, artificial intelligence and algorithmic power and develops high-tech software solutions for the finance industry in the field of asset and risk management based on the latest breakthroughs in science.
### Eugenia Balysheva, CEO, Dotphoton
Dotphoton is a quantum-inspired raw image compression solution for professional applications: it makes raw images up to 10 times smaller while preserving the quality – saving time and money for image storage, transmission and analysis. It is enabling the next generation of high-quality imaging and processing solutions in photography, cinema, AI, biomedical and aerospace.
### David Gugelmann, CEO & founder, Exeon Analytics
Exeon Analytics fights advanced cyber attacks using award-winning algorithms. It often takes months, if not years, to detect data breaches because they are well hidden among millions of regular user activities. The ExeonTrace security analytics and visualisation software allows companies to understand their network traffic and detect hidden cyber attacks and data breaches.
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text: With every new blue Internet and TV
HP Envy for only 99.–
__ Online only free activation worth 99.90
__ Our promise: stable prices until 2025*
__ All Swisscom subscriptions are climate neutral
# Our offer for you
Sign up for a new Internet subscription and a minimum of blue TV M by **November 14, 2023** and receive the HP Envy for 99.–, worth 749.–.
How to benefit from the offer
__ | **HP Envy** worth 749.– | 99.– |
---|---|---|---
__ | **WLAN router** worth 199.– | offered
__ | **TV-Box** worth 99.– | offered
__ | Online only: **activation** worth 99.90 | offered
__ | 24 months blue Internet M
details | 79.90/m.
__ | 24 months blue TV L
details | 34.90/m.
Choose other subscriptions
Not sure which subscription suits best?
Ask our order helpline. Call free of charge: 0800 555 155
## HP Envy x360 Convert 13-bd0770nz
* Operating system: Windows 11 Home
* Processor: Intel® Core™ i7 1255U
* Memory: 8GB DDR4-2933MHz RAM
* Audio speakers from Bang & Olufsen
* Battery: Up to 12 hours and 45 minutes
Product details
HP official website
### _​_ Would you like a personal consultation?
Call the free number now and benefit from the offer. (Mon-Fri 8.00 a.m. to 7.30 p.m.)
## Combine mobile and internet and save 20.–/month
With blue Mobile and Internet you benefit from a 20.– discount on your mobile subscription. Up to 4 other people in the same household benefit from a 30.– discount on their subscriptions.
Discover blue Benefit
blue Benefit. Combine and save.If the same contract holder has a blue Internet subscription and a blue Mobile S, M, L, inOne mobile premium, mobile go young or XTRA mobile go subscription, he or she receives the monthly blue Benefit for his or her mobile subscription and for up to four other such subscriptions in the same household (20.-/mt. discount on the 1st mobile subscription, 30.-/mt. each on the 2nd-5th mobile subscription). The blue Benefit can be combined with Simply Digital.
## Save on your Mobile subscription
Combine Mobile and Internet subscriptions and save 20.– per month
With blue Mobile and blue Internet, benefit from a 20.– discount on your Mobile subscription.
The rest of the household save 30.– per month
Up to 4 further people in the same household each benefit from a 30.– discount on their Mobile subscription.
####  Gewinnen Sie eine Reise nach Amsterdam
Wir verlosen eine Reise nach Amsterdam für 2 Personen, inkl. zwei Übernachtungen in einem Hotel und einem Eintritt ins Wachsfigurenkabinett Madame Tussauds. Sie nehmen automatisch beim Gewinnspiel teil. Die gesamten Richtlinien finden Sie unten auf der Seite bei "Was Sie über das Angebot wissen sollten".
### What you need to know about the offer
#### What terms apply to the HP Envy offer?
* Sign up for a new Internet subscription and a minimum of blue TV M and receive the HP Envy for 99.–, worth 749.–.
* **Online only:** free activation worth 99.90.
* Offer available until November 14, 2023.

text: ### What you need to know about the offer
#### What terms apply to the HP Envy offer?
* Sign up for a new Internet subscription and a minimum of blue TV M and receive the HP Envy for 99.–, worth 749.–.
* **Online only:** free activation worth 99.90.
* Offer available until November 14, 2023.
* Minimum subscription period for blue Internet and blue TV is 24 months each.
* If the contract is not concluded or if it is rescinded by the customer and he has already received the device, he will be charged the full purchase price of the device plus a fee of 200.–.
* Offer not valid with a simple change of subscription.
* Cannot be combined with other promotions.
* Only one device to be received per person.
* Suggested retail price (SRP) 749.–
**Welcome gift offer**
* **Online only:** From 02.10.-08.10.2023 customers who sign up online for a new or additional blue Internet subscription (e.g. blue Internet M for 79.90/month) or a new or additional blue Mobile subscription (e.g. blue Mobile M for 69.90/month) will be credited 100.– per new subscription.
* The promotion is not valid when purely switching subscriptions or when switching from prepaid to subscription.
* The minimum term of contract for blue Mobile, blue Internet and blue TV is 24 months, unless the customer commits to a longer minimum contract term as part of another promotional offer when taking out the subscription.
* In the event of premature cancellation of blue Internet or blue TV, the costs for the router and the purchased TV-Box – Swisscom TV-Box or Apple TV-Box – will be billed in addition to the remaining subscription fees. If the credit has not been issued or not issued in full by the time the contract ends, the remaining amount will be forfeited (no cash payment).
* If the contract is not concluded or is revoked by the customer and the customer has already received the credit in full or in part, the credited amount plus a lump sum of 200.– will be charged.
#### How do I receive the HP Envy offer?
1. Sign up for a **new blue Internet and blue TV subscription by October 1, 2023 and get the SAMSUNG TV worth 1999.– for the price of 99.–**.
2. Internet activation is required **by February 4th, 2024** in order to receive the Samsung TV. You can specify this in the ordering process.
3. All items (SAMSUNG TV, WLAN router and TV-Box) will be delivered by post 2-3 days before internet activation.
1. Sign up for a new Internet subscription and a minimum of blue TV M by November 14, 2023 and receive the HP Envy for 99.–, worth 749.–.
2. Internet activation is required by **March 17, 2024** in order to receive the HP Envy. You can specify this in the ordering process.
3. All items (HP Envy, WLAN router and TV box) will be delivered by post 2-3 days before internet activation.

text: 1. Sign up for a new Internet subscription and a minimum of blue TV M by November 14, 2023 and receive the HP Envy for 99.–, worth 749.–.
2. Internet activation is required by **March 17, 2024** in order to receive the HP Envy. You can specify this in the ordering process.
3. All items (HP Envy, WLAN router and TV box) will be delivered by post 2-3 days before internet activation.
#### How can you benefit from the HP Envy promotion if you are still with another Internet provider?
To change your Internet provider, you need to:
1. **Cancel your existing contract** : To do this, contact your provider and cancel the contract.
2. You will then receive a **termination confirmation** from your provider stating the end of the contract.
3. Once you have received this confirmation, you can **order online** a new subscription with the HP Envy promotion from Swisscom.
4. In the order process, you must **state the end of your old contract**. If it is a weekend day, simply select the day before the weekend.
5. Then order the new subscription with the HP Envy promotion and you're **done**.
#### I already have a Swisscom Internet subscription – can I benefit?
As an existing customer, you can only benefit from the subscription offer if you take out a new, additional blue Internet S, M, L with blue TV M, L and XL.
#### Can I change the product at any time?
Yes, you can adjust the products in the My Swisscom Customer Centre at any time. However, the minimum service period of 24 months applies to blue Internet and blue TV.
#### This is how climate-neutral subscriptions work
Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet boxes, TV boxes, WLAN boxes and smartphones).
The Swisscom network is climate-neutral: Swisscom has been operating its entire network with 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
Devices are climate-neutral: Swisscom’s own products such as Internet and TV boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
#### Wie kann ich die Tickets gewinnen?

text: #### Wie kann ich die Tickets gewinnen?
Unter allen Personen, die eine E-Mail oder SMS mit diesem Angebot erhalten, verlost Swisscom im August einen Gutschein für eine Zugreise nach Amsterdam für zwei Personen inklusive zwei Übernachtungen in einem erstklassigen Hotel und Besuch im Wachsfigurenkabinett. Die Gewinnbenachrichtigung erfolgt persönlich und schriftlich. Über die Verlosung wird keine Korrespondenz geführt. Rechtsweg und Barauszahlung ausgeschlossen.
Internet with blue TV
####  6 months from 59.90/mth.
Go to offer
Internet with blue TV
####  6 months from 59.90/mth.
Go to offer
### Do you have any questions?
Call us at 0800 80 30 80 (Mon-Fri 8.00 a.m. to 7.30 p.m.)
### Do you have any questions?
Call us at 0800 80 30 80 (Mon-Fri 8.00 a.m. to 7.30 p.m.)
*Our promise: stable prices until 2025. The prices of blue subscriptions will remain the same. You can be sure that the prices of your blue subscriptions will remain stable until at least 1 January 2025. We will absorb inflation-related costs and the VAT increase.​

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Electronic Seal Contact News
1. Blockchain
2. __
3. __ News
# Insights, News & Events
Discover interesting insights, news and events associated with Swisscom Blockchain. Follow us on LinkedIn and stay in touch.
Swisscom Blockchain on LinkedIn
Swisscom Blockchain News
How Renggli prevents building models from being subsequently modified
Go to the interview
Swisscom Blockchain News
Swisscom Joins Nym Privacy Blockchain
Go to the article
Swisscom Blockchain News
SafeSide revolutionises the process of taking out life insurance
Go to the interview
Swisscom Blockchain News
Forgery protection of electronic debt collection statements
Go to the interview
Swisscom Blockchain News
Certificates for luxury watches. Adresta relies on Swisscom Blockchain
Go to the interview
forbes.com
Swisscom on Forbes Blockchain 50 - Class of 2021
Go to report
Swisscom Magazin
The evolution of blockchain start-ups in Switzerland
Go to website
tm
Transatlantic Shipment of Metals Financed via FQX eNote
Go to website
Swisscom Magazine
Using blockchain to realise new business models
Go to website
Innovation
Blockchain speeds up access to debt collection register extracts
Go to press release
## Any questions?
We are here for you. Don’t hesitate to get in touch.
Contact us

text: Please enable JavaScript for better browser functionality
Training model @ Swisscom explained - getIT
* Apprenticeship
* Apprenticeship
Training model
Insights
# Training model @ Swisscom explained
Self-directed, individual and versatile. This is how our apprentices describe their apprenticeship at Swisscom. But what is it exactly that makes our training model so unique?
Fabienne Maier, Marketing Specialist @ Next Generation
06 July 2021
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In most apprenticeship companies, apprentices receive a training plan that determines when and in which department they work and thus acquire knowledge. Not so at Swisscom - with us, you decide for yourself when and where you build up which skills in line with your job description.
On our so-called "marketplace" you will find advertised projects*, which you can filter and search based on your still open skills and your interests until you find a suitable project*. Just like in the real job market, you apply for your desired project and go through an application process. If you are convincing, you will receive an acceptance letter and start in the new team on the agreed date. This principle prepares you ideally for the working environment and allows you to regularly practice marketing yourself and your skills in a protected environment. But that's not all: because this way, the "backpack of experience" looks a little different for each apprentice and the focus is on your strengths. Through individual experiences, all apprentices are unique and in demand for different projects, depending on the composition of their skills portfolio.
At Swisscom, you count as an important and fully-fledged team member from day one, and you will be challenged and supported as such. You work on real, business-relevant assignments and thus help to shape and advance Swisscom and the world of work. You can take on responsibility and lead your own projects. Our guiding principle "I WANT" accompanies you in your daily work and motivates you to take on challenges and grow beyond yourself.
This video gives you an insight into our training model:
The innovative Training Model of Swisscom Next Generation.
## * Project - a short FAQ:
What exactly is a project?
It can be a project in the classic sense, as you may already know it from school: A self-contained task that you work on from start to finish - for example, creating a website according to the customer's wishes, writing and designing a flyer for advertising purposes or putting a product through its pace.
It can also be a project in which you take responsibility for ongoing work steps or processes - for example, looking after and advising customers in a Swisscom shop, monitoring and correcting incorrectly assigned invoices, or providing first-level support for users of an application.
How long does a project like this take?
A project can last from one day to half a year - depending on the scope of the tasks and competencies.
Who invites tenders for such project?

text: How long does a project like this take?
A project can last from one day to half a year - depending on the scope of the tasks and competencies.
Who invites tenders for such project?
All Swisscom employees can post a project on the virtual marketplace if they have an exciting task in which learners can work at the same time and build up or expand their skills. When posting, they define the desired start time, the desired duration, the possible competences that can be acquired - and perhaps also what knowledge the learners already need to bring with them.
## An article by:
Fabienne Maier
Marketing Specialist @ Next Generation
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## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
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### _​_ Mobile subscriptions
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#### Further tariffs and prices
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text: ### _​_ blue Internet
* Compare all blue Internet offers
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### _​_ Combined offers
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#### Old TV offers
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### _​_ Services
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* Information numbers 1811, 1812, 1145
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### _​_ SME
* Price overview for all SME products
### _​_ ​ easy Angebote
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##### curaMED medication tool
# Patient safety at the heart of updated medication tool
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Comprehensive check for interactions and risks in real time, integration with doctor’s dispensing and billing system, and the option to merge different medication plans – that’s curaMED’s new medication tool in a nutshell.
Text: Swisscom, Image: curaMED, 10\. Juni 2021
«The new medication module consists of several interconnected components,» says Jean-Pierre Messerli, Product Owner curaMED. «At the heart of it is the patient’s medication plan with prescribing and doctor dispensing both with and without integration with an automated dispensing machine.»
The module is integrated with expert system Documedis, which comes with Clinical Decision Support, BlueMedication for the advanced merging of medication plans and the printout of the Swiss medication plan as set by IG eMediplan.
«And the effort was well worth it. In my opinion, we have developed one of the best medication tools in Switzerland for outpatient medical practices.»
Jean-Pierre Messerli
### So, what does this mean exactly?
**1\. Interactions, allergies and risks are checked in real time**
The doctor can easily check and update the patient’s medication on their medical record using inline editing. They can discontinue the use of medicines, prescribe new ones and adjust dosages. «While the doctor inputs all the details, the tool performs real-time checks for possible interactions, allergies and intolerances, double dosages and amounts exceeding the maximum daily dosage, whether the dosage needs to be reduced due to liver or kidney problems, whether the medication impacts the ability to drive, contraindications during pregnancy or breastfeeding, food interactions, and doping in the case of athletes,» explains Messerli.
All this is possible because the medication tool is integrated with the Documedis expert system, which performs a Clinical Decision Support Check (CDS). «Simple coloured symbols immediately indicate whether everything is in order or not,» explains Messerli. «With just one click on the icon, any problems are shown in detail so that the doctor can adjust the medication plan if necessary. Recording the risks for the patient helps avoid over-alerting.»
**2\. Optimised dispensing process**
In a second step, medication is dispensed either via a prescription or through the doctor’s dispensing service. Prescriptions can be easily printed. In the case of dispensing doctors, the practice pharmacy’s current stock can be viewed at all times. For every prescription fulfilled by the doctor’s dispensing service, the medical practice assistant receives a separate order. If the practice has a ROWA automated dispensing machine, the medication will be dispensed there. Medicines dispensed at the doctor’s practice are automatically billed. And it does not matter where the medicines are recorded or adjusted. The medication plan, doctor’s dispensing system and service entry are always updated at the same time.
**3\. Merge and print out medication plans**

text: **3\. Merge and print out medication plans**
If patients bring an eMediplan with them, this can be transferred to the medication plan on their medical record. The integration with BlueMedication also allows different medication plans to be merged. The medication plan is printed out for patients in the form of a Swiss medication plan with QR code, as specified by IG eMediplan. This way, patients always have an up-to-date medication plan.
### More time for the essentials
The curaMED development team has completely updated the medication tool in the practice information system. «We’ve invested a little over a year in its development», says Jean-Pierre Messerli. «And the effort was well worth it. In my opinion, we have developed one of the best medication tools in Switzerland for outpatient medical practices.»
This leaves the doctors with more time for the essentials: «At the end of the day, patients and patient safety are always at the heart of the medication tool.»
More about curaMED
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### Summary of optimised medication in curaMED
* Medication plan including IG eMediplan printout with QR code
* Prescription and doctor dispensing with preparation screen
* Transfer an IG eMediplan to the medication plan
* Integration of Documedis CDS Check, including personalised risk factors
* Integration of BlueMedication for merging two medication plans
* Integration of ROWA automatic dispensing machine for dispensing doctors
* Medicines dispensed by the doctor are automatically billed and updated when entered directly in the service entry, on the medication plan and the doctor’s dispensing system
* Avoid over-alerting thanks to recording the patient’s risks
* Easily check and update medication thanks to inline editing in the medical record
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#### Pre-financing ensures liquidity
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Network
# More speed at home, more benefits when on the move: Swisscom helps households and SMEs get ready for the new normal
Residential customers and SMEs with the cheapest Internet subscriptions are now surfing up to twice as fast for the same price – without any additional costs. What’s more, couples, families and flatmates can now benefit from free add-on packages or a discount on their mobile subscription. Digitisation, working from home, online learning and a vast increase in videos on news pages are causing a veritable explosion in data volumes.
Annina Merk, Media spokesperson
19 May 2021
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It was three years ago now that the average Swiss household first transferred more than one terabyte of data per year in the fixed network – approximately ten times more than 8 years earlier. And there has been even stronger growth in the mobile network: according to a recent study by Sotomo, the volume of data has increased 200-fold since 2010. Growth continued in both the fixed and mobile network during the pandemic. Even the experience of the large-scale easing in summer 2020 does not suggest a return to how things were pre-covid. Swisscom’s network expansion strategy, which we announced back in early 2020, is therefore all the more important: by 2025, up to 60% of households and businesses will be equipped with fibre to the home or office, allowing customers in conurbations and some rural areas to surf at speeds of up to 10 Gbit/s. Swisscom is, however, also upgrading many of the remaining connections and significantly increasing speeds – to up to 500 Mbit/s. “For anyone working from home, managing their business online or anyone who simply wants to stream music and videos, play online games or read the news – we and our network are ready,” explains Dirk Wierzbitzki, Head of Residential Customers and Member of the Management Board. “Over the last 15 months, Switzerland has undergone a digital development that, before the pandemic, we would have expected to take until the middle of the decade. We want as many people as possible to benefit from this and are therefore significantly increasing the speeds of our most popular entry-level offers – at no extra cost.”
Specifically, this means that, with immediate effect, Swisscom is increasing speeds for residential customers at no additional cost:
* From 50 Mbit/s to 100 Mbit/s for inOne home Internet S
* From 200 Mbit/s to 300 Mbit/s for inOne home Internet M
The majority of inOne customers will therefore enjoy faster speeds at no extra cost.
For SME customers, Swisscom is increasing:
* Business Internet S, from 50 Mbit/s to 100 Mbit/s
* Business Internet M, from 200 Mbit/s to 300 Mbit/s
## New Family Benefit: even more flexible benefits for people living together – including prepaid

text: * From 200 Mbit/s to 300 Mbit/s for inOne home Internet M
The majority of inOne customers will therefore enjoy faster speeds at no extra cost.
For SME customers, Swisscom is increasing:
* Business Internet S, from 50 Mbit/s to 100 Mbit/s
* Business Internet M, from 200 Mbit/s to 300 Mbit/s
## New Family Benefit: even more flexible benefits for people living together – including prepaid
Swisscom has also updated its benefit programme for people living in the same household with Swisscom Internet and mobile subscriptions. Customers can now choose between lower monthly subscription costs or free additional services. Customers combining inOne home (Internet plus optional Swisscom blue TV and/or telephone) with inOne mobile go:
* Will receive a CHF 20.– discount per month on the first mobile subscription. The most popular inOne mobile go subscription will then cost CHF 60.– per month, or just CHF 50.– per month for everyone under 30
* Will receive a monthly discount of CHF 30.– on each additional mobile subscription in the household. inOne mobile go will then cost just CHF 50.– per month, or 40.– for everyone under 30
* Or, alternatively, can select the options “International Calls” (unlimited calls to the EU/Western Europe/USA/Canada) plus “Connect Pack” (maximum available speed and use of the inOne subscription on up to 3 additional devices), worth CHF 40.–, per month at no extra cost.
* There are also benefits for prepaid users: any prepaid go and go young users living in the inOne home household will receive 500 MB of free data per month.
* The new inOne Family benefit will be automatically awarded to all new customers who meet the eligibility criteria. Existing customers receiving the previous inOne benefit will be switched to the new Family benefit when renewing their contract.
Dirk Wierzbitzki: “More speed for our customers as well as an attractive offer that helps families combine mobile and fixed-line services even more easily – we also consider this a contribution to society. At a time when we are all increasingly learning, working and streaming online at home, our network is more essential than ever. At the same time, the last few months have shown that we can cope with this burden thanks to annual investments of around CHF 1.6 billion. Not only for today, but also for the future. Bandwidth requirements and data usage are still increasing – and there is no end in sight.”
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

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#  IT & Cloud Services for every need
Discover new IT solutions for more agility in your company. Benefit from modern cloud solutions without the risk of investment and budgetary costs.
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### New Way of Working
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Digital workplaces provide optimum conditions for your employees.
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### New Way of Working
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Digital workplaces provide optimum conditions for your employees.
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Obtain IT power on demand from secure Swisscom data centers.
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Obtain IT power on demand from secure Swisscom data centers.
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Swisscom's solutions support your company in protecting your IT infrastructure.
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### Security
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Swisscom's solutions support your company in protecting your IT infrastructure.
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### Network
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Link company locations and provide remote access from the home office.
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### Network
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Link company locations and provide remote access from the home office.
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### Business Applications
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Homepage Tool, Web hosting & Onlineshop in the Swisscom Cloud.
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### Business Applications
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Homepage Tool, Web hosting & Onlineshop in the Swisscom Cloud.
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### Cash register (POS) solution
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A modern cash register system speeds up processes and simplifies your everyday life.
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### Cash register (POS) solution
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A modern cash register system speeds up processes and simplifies your everyday life.
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Is the cloud profitable for my SME?
Calculate with our calculator whether a cloud solution is worthwhile for your SME. As a result, you will receive a cost comparison and further information about the cloud.
Launch cloud Calculator​
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What would IT outsourcing cost your SME?
Find out the rough costs of a total IT, Internet and Telephony solution. Just enter a few details for your non-binding Swissom standard offer.
Start calculation
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## How secure is
your company?
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#####  Progressive Web App with SAP CX
# Customer Experience with PWA – And your customers will love it!
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According to the Digital Marketing Trends Report by Econsultancy and Adobe, 20 percent of the organizations surveyed see the greatest new business opportunities in customer experience. Learn here more on how SAP Customer Experience and Progressive Web Apps can help your organization boost customer centricity.
Date: 24. July 2020, Text: Dr. Bernhard D. Valnion, Image: Swisscom
Who would have thought it: Content-rich business value communication has been relegated to second place in the ranking of ‘Exciting Business Opportunities’. In first place now is customer experience — ahead of content marketing with 15 percent and data-driven approaches with 12 percent1.
The upshot is obvious, but the technical challenges in an omni-channel world are enormous. It’s not only about mastering adaption of the process infrastructure, a system integrator is needed, with profound expertise and understanding of the tricky interplay between the backbone and the special characteristics of the user company (keyword: ‘USP’) at the frontend. However, a lot has happened in this arena, especially in the SAP portfolio with its comprehensive E2E (end-to-end) commitment and the ‘bridge builder’ Swisscom.
###  Website and app in one: Progressive Web Apps
As an ideal technology, apps have moved to the forefront, ahead of websites when it comes to providing a vital customer experience. They have now been updated to Progressive Web Applications (PWAs), causing a sensation in the community. PWAs make websites shine in their old glory, being a kind of symbiosis of responsive websites and native apps — very much the best of both worlds. PWAs can be created in different languages like HTML5 or JavaScript. The JavaScript ‘Service Worker’ running in the background enriches PWAs with important offline capabilities, for example with appropriate caching. In addition, push services like those known from native apps can be implemented. The website is then really brought to life.
### Want to know how a PWA works? Just scan the QR-code and test the demo.
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Until now, the problem for website operators has been that they had to develop a responsive or mobile website as well as additional native apps if they wanted to offer their target group a consistent look & feel for their user interfaces. In 2015, Google introduced the PWA concept to eliminate such redundant (and boring) work. The market appreciated this, and PWAs have become everybody’s darling on the development scene.
###  Managing targeted customer communication with SAP CX

text: ###  Managing targeted customer communication with SAP CX
However, all efforts with digitalization will be in vain if vertical and horizontal integration is not consistently considered. This is what Swisscom is calling for. After all, targeted communication with the customer must be smart-managed. Stories that touch and remain in the customer’s memory are no coincidence, but a carefully orchestrated interplay of marketing, sales, service, and e-commerce activities. SAP uses the term ‘SAP Customer Experience’ (CX) to summarize all applications for these customer-focused departments.
SAP CX is a huge step forward compared to the good old customer relationship management (CRM), which traditionally focuses on internal enterprise-centric transactions rather than on proactively managing customer relationships. As a result, the customer data collected remains practically ‘only’ fact-finding. SAP, however, wants to go into greater depth with CX by analyzing experiences and modeling them from the customer’s perspective.
The cloud-based ERP ‘SAP S4/HANA’ and ‘SAP Customer Experience’ are standardized based on SAP technologies and thus stand in clear contrast to the elaborately customized ERP of the caliber of SAP/R3 and SAP ECC. But don’t worry, customizations can also be implemented at 4HANA. Extensions can be programmed for adaptions, in which ‘user stories’ are stored. This is a stage on which Swisscom is moving with flying colors: Cubernet-based applications (Kyma Services) can be created and reused for a broad clientele and thus share joint developments. Unless otherwise agreed, intellectual property will remain with Swisscom, i.e. it will be professionally maintained, and is likely to develop into a veritable cloud IT business area in the future — very much to the benefit of the customer, of course.
###  The technical background: PWA headless implementation with "Spartacus"
Back to PWA and a possible ‘Single Source of Experience’: No matter which platform (and which frontend) you use, the shop system presents itself like a native application with a uniform customer experience. Or more technically speaking, in the sense of a headless implementation: With the new cloud frontend framework, marketed under the symbolic name ‘Spartacus’, SAP has taken the development of shop systems to a new, higher level. The storefront is based on the Angular Framework developed by Google, which exchanges data with the cloud via the Commerce REST API.
The Angular framework decouples frontend from backend, resulting in faster deployment processes. This provides a response to a key development requirement with SAP Commerce: The frontend scales as needed and the fear of simultaneous access by large numbers of users is forgotten.
###  SAP Commerce and Spartacus are only available in a double pack

text: The Angular framework decouples frontend from backend, resulting in faster deployment processes. This provides a response to a key development requirement with SAP Commerce: The frontend scales as needed and the fear of simultaneous access by large numbers of users is forgotten.
###  SAP Commerce and Spartacus are only available in a double pack
Although Spartacus is a headless implementation, its API architecture requires CMS content from the SAP Commerce Cloud. On the credit side, the decoupling of front- and backend allows independent update cycles. This means that the JavaScript storefront can be enriched with new features as often as required without any need to update the backend — if you like, the left hand doesn’t need to know what the right hand is doing.
The way is the goal, because some features are not yet available. These include product variants, express checkouts and also B2B storefront features such as replenishment, B2B checkout or Commerce Org. A closer look at SAP’s (well-considered) roadmap shows, however, that these and other highlights will reach users before the end of this year. Investment protection is therefore guaranteed!
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1www.adobe.com/lu_en/offer/digital-trends-2020.html and www.superoffice.com/blog/customer-experience-strategy
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###  Do you want to transform your SAP R/3 to S/4HANA?
With the SAP S/4HANA Transformation Factory, Swisscom offers all necessary steps for a simple migration, combined in a holistic portfolio - uncomplicated, secure and resource-saving.
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More on the topic:
Expert interview with Sascha Dengler
#### “Complexity is out, CX and value are in”
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Expert interview with Sascha Dengler
#### “Complexity is out, CX and value are in”
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Digitisation and AI
#### Faster processes and greater efficiency thanks to software robots
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text: #  Swisscom's online privacy statement
Data protection is a question of trust, and your trust is important to us. We respect your privacy and your personal rights. It is a major concern for Swisscom (Switzerland) Ltd, Alte Tiefenaustrasse 6, Worblaufen, CH-3050 Bern (hereinafter referred to as “Swisscom” or “we” or “us”) that your personal data is treated in a responsible manner and in compliance with the legal requirements. This online privacy statement (“statement”) describes how we process your personal data when you visit our website and when you use our services through our website and My Swisscom (Customer Center) as a registered customer (together referred to as “Swisscom online services”).
With regard to our processing of personal data within the scope of the European General Data Protection Regulation (GDPR), this statement is supplemented by the EU/EFTA Data Protection Notice, which is available at the following link.
#### 1\. What is personal data and when do we process it?
Personal data comprises all statements and information relating to an identified or identifiable person. Contact information, such as your name, telephone number, address, e-mail address (or other information you give us during registration, as part of an order or when participating in a contest or survey, for example); in some circumstances, your IP address, which we log when you visit our website, and other information such as the pages you looked at and your reactions to offers displayed on our site, are also part of the personal data that we collect.
We use cookies on www.swisscom.ch in accordance with section 3 of this statement to enable you to use our website properly.
In addition, we only use cookies if you have consented via the cookie pop-up that appears when you visit our website. With your consent, we use cookies for statistical and analysis purposes, to personalise our website, to personalise our advertising on third-party websites and to recognise Swisscom customer visits.
#### 2\. What special considerations are there for our customers?
Our customers can use the Swisscom Login to access My Swisscom to manage products and services, view invoices and itemised statements, and use other Swisscom online services. When registering to set up your Swisscom Login you can decide whether you want to authenticate the registration via your mobile number, your land line or through the post.
After you have registered and signed in with your login information, we are able to link your online usage data (e.g. how you use our Internet sites and services in My Swisscom, or data that you give us via the Internet sites and My Swisscom) with other customer data that we capture and process in conjunction with your usage of our products and services. We can then use that information to offer services and functions in My Swisscom, for marketing purposes and for the evaluation, improvement and new development of services and functions. We can also do this after you have logged out of My Swisscom.

text: With your consent, we can recognise you as a Swisscom customer on the basis of your IP address and thus link your online usage data with other customer data, even if you are not logged in to My Swisscom.
If you wish to prevent this linking, including while logged in to My Swisscom, please follow the steps described in section 5 of this statement.
Our general privacy policy, which is available under the following link provides you with additional information about the way we process further customer data in connection with your use of our products and services and your rights under Swiss law: https://www.swisscom.ch/en/residential/legal-information.html#privacy.
Insofar as our processing of further customer data is subject to the General Data Protection Regulation (GDPR) of the European Union, the data protection notice (EU/EFTA) under the following link provides you with information about how we process data, the legal basis for data processing and your rights: https://www.swisscom.ch/dam/swisscom/nl/rechtliches/res/datenschutzerklaerung-eu-ewr_en.pdf
#### 3\. Cookies
3.1 What are cookies?
On Swisscom websites, we use so-called cookies. Cookies are small files that are saved on your computer or mobile device when you visit or use our websites. Cookies save certain settings via your browser as well as data regarding the exchange of information with the site via your browser. When cookies are activated, a cookie ID is assigned that is used to identify your browser and to use the information collected in the cookie.
Most of the cookies we use are temporary session cookies, which are automatically deleted from your computer or mobile device after your browser session has been ended. We also use permanent cookies. These remain saved on your computer or mobile device after you end your browser session. Depending on the type of permanent cookies used, they can remain on your computer or device for between one month and 10 years and are then automatically deactivated after the programmed period has expired..
3.2 Why do we use cookies?
Cookies help us to make a number of functions available on our websites. For example, cookies can save your country and language settings as well as store your shopping basket even if you visit different pages in one Internet session.
With your consent, we can also capture and analyse the usage behaviour of users who visit our websites. This, in turn, enables us to create more user-friendly and effective sites and make your visits as enjoyable as possible. We can also display information that is specially tailored to your interests.

text: With your consent, we can also capture and analyse the usage behaviour of users who visit our websites. This, in turn, enables us to create more user-friendly and effective sites and make your visits as enjoyable as possible. We can also display information that is specially tailored to your interests.
With your consent, we also use cookies to optimise our advertising. Cookies allow us to show you advertising and/or particular products and services that are relevant to you based on the usage information we have collected from your visits to our sites. Our goal is to make our Internet offering as attractive as possible for you and to display advertising that matches your interests.
3.3 Which data is captured?
Cookies capture usage information, such as the date and time of your visit, the name of the site you visited, the IP address of your device and the operating system you use. Cookies provide information such as which of our sites you visit and which sites you came from before you arrived on our site. Cookies also help us keep track of the topics you were researching on our web pages.
3.4 Third-party cookies
The cookies or similar technologies saved on your computer or mobile device can also come from other companies within the Swisscom Group or independent third parties, such as advertising partners or Internet service providers.
These cookies enable our partner companies to display advertising that is tailored to you as well as to measure its efficacy. Cookies from partner companies also remain on your computer or device for between one month and 10 years and are then automatically deactivated after the programmed period has expired.
Our advertising partners only have access to data based on the cookie ID; specifically, online usage information such as which of our Internet sites you visited and what content you used.
For Swisscom customers registered in My Swisscom, the online usage information can be linked with information about the use of Swisscom products and services and with demographic data, such as age, region and gender, which can in turn be used by advertising partners. Our customers have the right to object to the use of such data at any time by making the relevant settings in My Swisscom or by contacting our customer service department.
#### 4\. Which web analysis tools do we use?
We use Web analysis tools to obtain information about how people use our sites and Internet offering. These tools are usually provided by third parties. Typically, information on the use of an internet site is captured using cookies and sent to a third-party server. Depending on the third-party provider, these servers are sometimes in other countries.

text: #### 4\. Which web analysis tools do we use?
We use Web analysis tools to obtain information about how people use our sites and Internet offering. These tools are usually provided by third parties. Typically, information on the use of an internet site is captured using cookies and sent to a third-party server. Depending on the third-party provider, these servers are sometimes in other countries.
We use retargeting technologies on our Internet websites. This lets us appeal to users of our Internet websites with advertising on third-party Internet websites. The advertisements displayed on Internet websites you visit are based on cookies in your browser, a cookie ID and an analysis of previous usage.
If you wish to prevent the use of these tools, you can follow the steps described in the next section.
#### 5\. How can the use of cookies and Web analysis tools be prevented?
You can change your cookie settings at any time here.
A list of the technologies used, including information about the providers and the purpose of those technologies can be found here.
If you decide to reject our cookies or the cookies and tools of one of our partner companies, you may not be able to see certain information on our websites or use some of the functions that are intended to improve your experience
#### 6\. How and why do we use social plug-ins?
We use so-called social plug-ins on our websites. Plug-ins can be recognised by their social network logos.
All of the plug-ins we use are set up with two-click functionality. They are only activated if you click on the icon.
When you open one of our websites that has an activated plug-in, your browser will create a direct connection to the provider’s servers. The content of the plug-in is sent directly from the provider to your browser and integrated into the site. By integrating the plug-in, certain information is sent to the third party and saved by them.

text: When you open one of our websites that has an activated plug-in, your browser will create a direct connection to the provider’s servers. The content of the plug-in is sent directly from the provider to your browser and integrated into the site. By integrating the plug-in, certain information is sent to the third party and saved by them.
If you are not a member of the social network in question, your IP address may still be captured and saved by the network via the social plug-in. If you are already logged into the social network, the third parties can immediately link your visit to our website to your personal profile in the social network. If you interact with the plug-ins, for example with the “Like”, “+1”, “Twitter” or “Instagram” buttons, the corresponding information will also be sent directly to a server at the third party and saved there. The information is also published on the social network or in your Twitter or Instagram account and then shown to your contacts. For more information about the purpose and scope of the data capture, the further processing and use of the data by the third party, and the related rights and settings options to protect your privacy, please refer to the privacy policies of the third parties themselves. A list of the plug-ins we use and other information about the various providers can be found here: https://www.swisscom.ch/en/residential/legal-information/online-privacy.html.
If you would like to prevent Google, Facebook, Twitter or Instagram from linking the data captured on our websites with your personal profile on a particular social network, you need to log out of that social network before visiting our website. You can also completely prevent plug-ins from being loaded using special add-ons for your browser such as “NoScript” http://noscript.net/(opens in new tab)) or “Ghostery” (https://www.ghostery.com/(opens in new tab)).
#### 7\. Chat to Swisscom
If you use our chat solutions to contact Swisscom, we process the transmitted chat contents, the time and duration of the communication as well as technical information about your device; for example, your abbreviated IP address, the operating system and the browser type for the purpose of handling your request and providing our services. In addition, the data can be used for quality and training purposes as well as to improve and further develop the chatbot. An entry is made in our customer systems accordingly. Swisscom customers will find the chat report in the “Activities & Documents” area of My Swisscom to permit future use of the information from the chat. Swisscom works with third parties in Switzerland and abroad to process the data.
Please note that if you use a third-party application to chat to Swisscom, their terms and conditions of use will also apply. You should also be aware that some third-party providers reserve the right to access the contents of the chat.

text: Please note that if you use a third-party application to chat to Swisscom, their terms and conditions of use will also apply. You should also be aware that some third-party providers reserve the right to access the contents of the chat.
Swisscom uses the following third-party applications:
For the chat solution on the websites and the My Swisscom app, Swisscom uses the service provided by our supplier Genesys and may use services from Microsoft Azure and Amazon AWS to process the messages. When you use Swisscom Chat, your data will be transmitted by your browser to Genesys via a secure protocol. The data is stored in encrypted form on the Swisscom infrastructure. Further information about Genesys data processing can be found at https://www.genesys.com/company/legal/privacy-policy/privacy-shield-privacy-notice(opens in new tab)
For the Apple Business Chat messaging channel, Swisscom uses the services provided by Apple. When you use Apple Business Chat, your information is sent to Apple via a secure protocol. Apple reserves the right to access the content of the chat for the purposes of service improvement. Further information about Apple data processing can be found at https://www.apple.com/privacy(opens in new tab).
For the WhatsApp Channel Swisscom uses the services provided by WhatsApp. When you use WhatsApp, your information is sent to WhatsApp va a securte protocol. Further information about WhatsApp's data processing can be found here: https://www.whatsapp.com/security/?lang=en(opens in new tab).
#### 8\. Storage duration and data deletion
We store and process your personal data for as long as is necessary or as long as is required or permitted by law for the purpose of its collection. Your personal data is then deleted from our systems or anonymised so that you can no longer be identified.
#### 9\. What rights do you have over your personal data?
You have the right to receive free, written information at any time about our processing of your personal data. You can send your request for information in writing to our postal address with a copy of your identity card or passport.
You also have the right to request the correction of incorrect personal data. You can also ask for your personal data to be erased, unless we are required or authorised by law or other regulations to retain some of your data.
You can find information about your rights in relation to our processing of personal data within the scope of the European General Data Protection Regulation (GDPR) in Section 6 of the data protection notice (EU/EFTA), which is available under the following link.
#### 10\. How you can contact us
If you have any questions or concerns, you can contact us as follows:
* Using the contact form
* By calling: 0800 800 800
* By writing to: Swisscom (Switzerland) Ltd, Contact Center, CH-3050 Bern
#### 11\. How can we change this statement?
We

text: #### 10\. How you can contact us
If you have any questions or concerns, you can contact us as follows:
* Using the contact form
* By calling: 0800 800 800
* By writing to: Swisscom (Switzerland) Ltd, Contact Center, CH-3050 Bern
#### 11\. How can we change this statement?
We
reserve the right to change this statement at any time. The version published
on our websites is the valid version.
##  Download the Terms and Conditions
#### Current Privacy Policy
Swisscom's online privacy statement
#### Previous Privacy Policies
Online data privacy statement (November 2016)
Online data privacy statement (May 2018)
Online data privacy statement (July 2018)
##  Third parties
#### Third Party Cookies and Tracking technologies
Solution | Type/ purpose | Provider | Address |
---|---|---|---|---
Adobe Analytics | Web Analytics | Adobe Systems Inc. | 345 Park Avenue,
San Jose 95110-2704,
CA, USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Adobe Audience Manager | Advertising | Adobe Systems Inc. | 345 Park Avenue,
San Jose 95110-2704,
CA, USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Adobe Test & Target | Web Optimization | Adobe Systems Inc. | 345 Park Avenue,
San Jose 95110-2704,
CA, USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Adobe Real-Time CDP | Advertising | Adobe Systems Inc. | 345 Park Avenue,
San Jose 95110-2704,
CA, USA | Privacy
Appdynamics | Analytics | AppDynamics LLC | 303 Second Street, 8th Floor,
North Tower, San Francisco,
CA 94107, USA | Privacy(opens in new tab)
Opt-Out(opens in new tab)
AppNexus, A Xandr Company | Advertising | AppNexus, A Xandr Company | 28 W. 23rd Street,
New York, NY, 10010,
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Appsflyer | Advertising | Appsflyer Ltd. | 100 1st Street, 25th floor
San Francisco, CA 94105,
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Apptentive | App optimization | Apptentive | 1932 1st Ave, Suite 300
Seattle, WA 98101,
USA | Privacy(opens in new tab)
ContentSquare | Website-Analytik | ContentSquare | 7 Rue de Madrid, Paris,
75008, France | Privacy
Opt-out(opens in new tab)
Deepdesk
| Chat
| Deepdesk B.V.
| Herengracht 420
1017 BZ Amsterdam
The Netherlands
| Privacy(opens in new tab)
DoubleClick | Advertising | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Firebase | App optimization | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043,
USA | Privacy(opens in new tab)
Genesys | Chat | Genesys | 2001 Junipero Serra Boulevard Daly City
California 94014
USA | Privacy(opens in new tab)
Google Ads Conversion | Advertising | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Google Analytics | Web Analytics | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Google Dynamic Remarketing | Advertising | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Hubspot | Web Analytics | Hubspot Inc. | 25 First Street
Cambridge, MA 02141
USA | Privacy(opens in new tab)

text: Opt-out(opens in new tab)
Google Analytics | Web Analytics | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Google Dynamic Remarketing | Advertising | Google Inc. | 1600 Amphitheatre Parkway
Mountain View, CA 94043
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
Hubspot | Web Analytics | Hubspot Inc. | 25 First Street
Cambridge, MA 02141
USA | Privacy(opens in new tab)
Opt-out(opens in new tab)
LinkedIn | Advertising |
LinkedIn Corporation
| 1000 W. Maude Avenue
Sunnyvale CA 94085, US | Privacy(opens in new tab)
Plugins(opens in new tab)
Opt-out(opens in new tab)
Microsoft App Center | Analytics | Microsoft Corporation | One Microsoft Way
Redmond, WA 98052-6399,
USA | Privacy(opens in new tab)
Oracle Eloqua | Web Analytics | Oracle Corporation | 500 Oracle Parkway
Redwood Shores, CA 94065
USA | Privacy(opens in new tab)
Snapchat | Advertising | Snap Camera GmbH | Neue Burg 2
20457 Hamburg | Privacy(opens in new tab)
Zoovu | Digital sales advisor | Zuvoo AUT GmbH | Gumpendorfer Str. 19-21
1060 Wien | Privacy(opens in new tab)
Verizon Media Tags (Yahoo) | Advertising | Verizon Media (Yahoo) | 701 First Avenue
Sunnyvale, CA 94089
USA | Privacy
Opt-out
TikTok | Advertising | TikTok Technology Limited | 10 Earlsfort Terrace
Dublin, D02 T380
IRELAND  | Cookie policy
Privacy policy
Opt-Out
Pinterest | Advertising | Pinterest Inc. | 651 Brannan Street
San Francisco, CA 94107
USA | ​Cookie policy
Privacy policy
Opt-Out
Reddit | Advertising | Reddit, Inc. | 420 Tyalor Street
San Francisco, CA 94102
USA | Cookie policy
Privacy policy
Opt-Out
#### Social Media Plugins
Solution | Provider
| Address
|
---|---|---|---
Facebook
| Facebook Inc. | 1601 S. California Ave,
Palo Alto,
CA 94304, USA | Privacy(opens in new tab)
Plugins(opens in new tab)
Opt-Out(opens in new tab)
TikTok | TikTok Technology Limited | 10 Earlsfort Terrace
Dublin, D02 T380
IRELAND |
* cookie policy
* privacy policy
* Opt-Out
Twitter
| Twitter Inc. | One Cumberland Place, Fenian Street
Dublin 2,
D02 AX07, IRELAND | Privacy(opens in new tab)
Plugins(opens in new tab)
Opt-Out(opens in new tab)
Instagram | Instagram LLC | 1601 Willow Road
Menlo Park
CA 94025, US | Privacy(opens in new tab)
Plugins(opens in new tab)

text: # We are ready for your enquiry about Microsoft 365 Management.
## **I am interested in
Microsoft 365 Management**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: #  Gigaset CL660HX HD-Phone
On this page:
Find out more about the operation, keys and functions of the Gigaset CL660HX HD-Phone and how to set it up and use it.
* Device and buttons
* Set up and use
* Frequently asked questions
##  Device and buttons
Find out about the device and the HD-Phone buttons in the button overview. Residential customers need an Internet-Box and fixed-line access (IP) to use the Gigaset CL660HX. Business customers need the Centro Business 2.0 or Internet-Box 3 and Business Telephony connection.
Instructions HD-Phone Gigaset CL660HX(opens in new tab)
##  Set up and use
###  Help topics & tips HD Phone Gigaset CL660HX
* Connect telephone
* Storing contacts
* Fixed network telephony (IP)
* Manage telephone number
* Call and number blocking
* Call forwarding
* COMBOX®
* In-house forwarding
###  Instructions, documents and firmware
#### Instructions (PDF)
* Gigaset CL660HX HD-Phone installation instructions (summary)
* Gigaset CL660HX HD-Phone installation instructions (detailed)
#### Declaration of conformity (PDF)
* Gigaset CL660HX HD-Phone declaration of conformity
Updating firmware(opens in new tab)
In diesem Video zeigt Oliver, Trainer bei Swisscom Academy, den Lieferumfang der Internet-Box 4 und erklärt dir wie man diese Installiert.
##  Frequently asked questions
#### How do I connect the phone to the Internet-Box?
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: Menu – Settings – Registration – Register Handset - OK
2. Now press the + key on the Internet-Box
The two devices will show a successful connection on their displays.
#### How do I set up call forwarding?
You can configure settings directly on your handset to forward calls or reject calls you do not wish to take. Proceed as follows:
1. Menu
2. Network services
3. Options
4. Scroll down and set up service (call forwarding, reject unknown calls etc.) > OK
The following Swisscom services are available:
**Forward** | Divert incoming calls to another telephone number
---|---
**Do not disturb** | Divert all incoming calls to a message
**Block anonymous calls** | Divert all calls with suppressed telephone number to a message
**Call barring** | Enter the telephone number of the last call in a black list.
Calls with this telephone number are no longer diverted to the handset.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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In this interview, author and speaker Philipp Kristian talks about trust as a solution and a driver of future success in a complex digital world.…
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## ‘Business stakeholders can no longer avoid the topic of artificial intelligence’
Artificial intelligence and machine learning offer companies great potential to increase their efficiency, develop more innovative products and make better decisions – and thus gain…
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Johs. Höhener has been publishing the Swisscom Fintech Start-up Map for the past six years. He is an expert on trends and developments in the…
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## ‘We need to dial down the fear’
The future will be better than we think, claims futurist Gerd Leonhard. Ultimately, managing digital transformation is in people’s own hands – however, everyone needs…
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# Ready for your job
Here you’ll find all the current vacancies at Swisscom.
__Go to current vacancies
## Careers for you
Find the career to suit you. A career where you can make a difference and continue your personal development.
* Ready to start your career
## Education & Study
Have you completed your school, college or university education? Start your career now – with an apprenticeship, practice-based degree programme or as an intern or trainee.
Discover the many opportunities for starting a career at Swisscom.
Your future starts here
* Ready for digitisation
## Business & IT Consulting
In Business & IT consulting, it’s all about the digitisation of our business customers. You could eventually become a Product or Process Manager, IT Project Manager or Consultant.
Here, you will gain an insight into our main areas of focus. You will also find current vacancies in this area.
More about this career
* Ready for innovation
## Engineering & Technology
In Engineering & Technology, it’s all about the latest technologies, current trends, and agile methods. And about you of course.
Here, you will gain an insight into the diversity of our IT projects. You will also find current vacancies in this area.
More about this career
* Ready for the customer experience
## Sales & Services
In Sales & Services, it’s all about inspiring our customers with products and services. In other words, the experience you provide through your passion.
Here, you will gain an insight into our main areas of focus. And find our current vacancies.
More about this career
* Ready for business
## Corporate Functions
In Corporate Functions, you are a partner to our business units, specialising in subjects such as Sustainability, Marketing and Communication, Strategy, Finance or HR.
Here, you will gain an insight into the diversity of a large corporation. You will also find current vacancies in this area.
More about this career
# Ready for Swisscom
Familiarise yourself with our working environment and the application process.
What you do is who we are.
Why Swisscom
Your application
Play instead of writing an application
Play and win a job interview.
To the Hero City
## Events for you
Expand your knowledge and your network. Also learn more about Swisscom as an employer.
Go to Events
## Keep in touch
Here you’ll find all the answers you are looking for. Satisfy your curiosity and interests and learn more about working at Swisscom.
Contact our recruitment team
Our events
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---

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## Secure ICT integration and streamlined operations for your international event
Request consultation
The planning and implementation of one-off international events are fraught with great uncertainty. Local organisingcommittees often lack experience in staging events of this magnitude. The starting points in terms of culture, politics and infrastructure vary greatly from country to country. This is especially true for the implementation and operation of ICT infrastructure. But "plug & pray" is the wrong approach when billions are at stake. This is where we come in -Swisscom International Event ICT has many years of experience in planning and implementing the event ICT of dozens of major international events. Save nerves and resources by getting the experts on board!
## One single point
of contact
From solution design to implementation and on-site operation, you can entrust the entire ICT infrastructure to us.
## International event experience
Over a dozen of the world's biggest events, including football, motorsport, tennis, skiing and international business.
## Standardised structure, products & processes
No need to start everything from scratch. Our set-up has been event-proven several times.
## Well practiced
core team
Our staff doesn't need extensive onboarding and training. They are always ready to work straight away!
## Made in Switzerland
We work precisely and reliable, offer a stable and sustainable project set-up and guarantee best-in-class security.
## Network of international suppliers
We know virtually all international broadcasters and many AV companies personally and speak the same technical language.
## What we offer
### International Event Consulting & Solution Design
Audits and improvements of existing technical infrastructure.
find out more
### International Event Project Management
Event network solutions and system Integration.
find out more
### International Event Operations
Monitoring, reporting and troubleshooting.
find out more
## Solution Design Example
We are here to help you.
Jean-Luc Dumont
Senior Sales Manager
Contact expert

text: # We are ready for your enquiry about Gateway as a Service (GaaS).
## **I am interested in
Gateway as a Service (GaaS)**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # We are ready for your enquiry about Mobile Private Network.
## **I am interested in
Mobile Private Network**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # We are ready for your enquiry about Special Workplace Solutions.
## **I am interested in
Special Workplace Solutions**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # Discover the latest Sonos speakers
#### Set the mood with a Sonos sound system
Check out our current range of Sonos speakers: with touch control, WLAN and humidity resistance. The ideal music companions for a party or day trip: most portable speakers let you play your music straight from your smartphone via Bluetooth, Airplay or WLAN – completely wireless. Different models will match your requirements, depending on how you use your speaker. The personal filter function will help you find the right speaker for you. You can compare and purchase Sonos speakers online or in the Swisscom Shop. Your benefit: enjoy free delivery of your new speaker.
#### A different brand? It’s all about the sound!
Sonos is not the only brand that offers great sound. You can also rely on brands like UE, JBL and Harman Kardon to provide the right music for any mood.
#### Headphones for more alone time
If you’d rather not share your music with others, why not try our headphones: in-ear, over-ear or with noise cancellation – we've got the perfect model for you.

text: ## Microsoft Teams courses for SMEs
#  Microsoft Teams training: working with Microsoft Teams
On our Microsoft Teams online training courses, you will learn the basics and discover how to use Microsoft Teams efficiently in your day-to-day work. Our practice-based webinars and in-depth training will quickly give you a sound basic understanding of how to use Microsoft Teams successfully. Train up your employees and discover new ways of collaborating.
Not only will the Microsoft Teams application modernise communication within your SME (thanks to the Chat feature, for example), but it will also help you ensure smooth collaboration beyond the boundaries of your workplace (courtesy of file sharing, for instance).
Kontakt
####  What’s in it for you:
* Training on Microsoft Teams
* Practical knowledge and useful tips
* Helpful, experienced instructors
###  Your benefits
* Discover best practice based on our valuable experience
* Practical relevance with direct application based on real-world examples
* Individuality, in-depth focus on useful applications
###  When is it the right solution?
Have you successfully rolled out Microsoft 365 and Teams, and are looking to train your employees on the application?
In next to no time, your employees will learn the most important basics of the software and acquire more in-depth user knowledge, helping them get the most out of the software and become confident users of the tool. This will ultimately lead to an increase in user productivity.
###  Why Swisscom?
* We gladly give your SME the benefit of our extensive experience.
* As a certified Microsoft partner, we know precisely what the software can do
* From our many implementation projects, we also perfectly understand the human factor
###  Free Microsoft Teams webinars
45 minutes
#  Overview – Microsoft Teams
This webinar provides an initial insight into the most important features of Microsoft Teams.
Register for free
45 minutes
#  Overview – tools and apps
This webinar gives an overview of additional tools and apps that can be combined with Microsoft Teams.
Register for free
###  Related articles
####  Document sharing: the key to efficient collaboration
These four tips will help you work collaboratively on documents, prevent repetition and increase efficiency.
* Find out more
#####  More articles
* An etiquette guide for successful online meetings
__ «Office 365 is changing the way we collaborate. And making administration much easier.»
Matthias Löser, IT manager, MEV Schweiz AG
* Find out more
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

text: # What we stand for
We give our all!
### We give our all!
* We always go above and beyond for our customers and for our colleagues.
* We don’t stand still, we question the status quo and pursue continuous personal development.
* We view challenges and surprises as an opportunity.
* We make bold decisions and get things done.
* We take responsibility and act in the company’s interest.
We share our enthusiasm!
### We share our enthusiasm!
* We are proud of Swisscom Broadcast and together help the company progress.
* We are a team – our diversity is our strength.
* We always treat one another with respect, loyalty and appreciation.
* We like working together – we achieve the best results with fun and authenticity.
* We always propose concrete solutions when faced with problems.
We send a clear message!
### We send a clear message!
* We always communicate openly, honestly and respectfully internally and externally.
* We tell it like it is and are open to constructive criticism.
* We have an opinion and stand up for it.
* We stand behind decisions.
* We openly address mistakes and learn from them.
We give our best and take brave decisions.
Alessia Perrone, mediamatics apprentice
Showcases creative multimedia products.
Passionate about creating collaborative solutions with customers.
Anna Gautier, Polycom Account Manager
Has been confidently supporting radio communication customers since 2012.
For me, inspiring enthusiasm means learning something new every day.
Elena Grünig, Marketing Specialist
Presents products in their best light.
When broadcasting, we send a clear message. Over.
Lukas Nemes, Account Manager
Enables our customers to communicate at all times.
Giving my all means always giving my best for our customers.
Tanja Gübeli, Head of Sales & Business Office
Ensures an optimum Customer Journey.
Giving my all means nurturing the potential of every employee.
Evelyne Ammann, Head of Human Resources Swisscom Broadcast
Has been supporting employees for over 20 years.
I give my all in the fight against intruders.
Luciano Campanile, Account Manager Video Surveillance
Identifies the right video surveillance solution for every customer.
I ensure permanent online security, even when giving my all.
Manfred Bohnet, Security & Environment Manager
Ensures there is a healthy and secure working environment.
For me, sending a clear message means telling it like it is.
Ladina Camenisch, Head of Communication Swisscom Broadcast
Ensures that the right messages are received.

text: ## Managed Outsourcing Services
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Want your IT, server and application landscape to work well in a hybrid setup? Our specialists ensure secure operation and continuous optimisation in complex hybrid environments while you retain full operational control.
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Your IT environment must keep pace with your business – and even enable new customer experiences. Hybrid environments, with their high flexibility and scalability, are the key to success.
But their increasing complexity raises questions: What are the manpower and budget investments to stay on the ball for the long term? How do you ensure maximum availability? What does it take to meet the required security standards and regulations? Who is responsible for data protection?
###  Server hosting, application management outsourcing and more
Nowadays, continuous development, experience and expert knowledge are indispensable. You are guaranteed all of this with Swisscom’s Managed Outsourcing Services.
In a hybrid setup, our specialists take responsibility for the secure operation and ongoing optimisation of your IT and application landscape. Every aspect is clearly regulated in defined SLAs, leaving your company to focus entirely on its core capabilities – with the backing of a powerful IT engine.
####  What’s in it for you:
* Needs-based sourcing for your IT and application landscape
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Your company sees hybrid sourcing as a catalyst for dynamic business and wants to capitalise on this opportunity. The combination of different providers seems like the perfect approach. But the interplay between ongoing operations, data integration and new applications presents you with a significant challenge.
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text: * Swissnes: a contact based in Switzerland, even for global hyperscaler services
###  Our Managed Outsourcing Services offering
##  The first step: let us identify the outsourcing services your business needs.
* Data Center & Connectivity Services
* Managed Infrastructure
* Managed Services
* Security Services
* Customer Interaction
###  Managed Outsourcing Services offer
####  Request a no-obligation quotation
With Managed Outsourcing Services for dynamic IT.
Request quotation
###  Managed Outsourcing Services – the modules
#### Data Center & Connectivity Services
Connected to powerful Swiss data centres
Our network caters to the specific needs of your company and provides reliable connectivity in the sourcing environment. You benefit from the expertise of our specialists and receive services that are precisely tailored to your requirements.
##### Includes
* Data centres: Tier IV dual architecture as the de facto standard, bank-certified infrastructure, complete redundancy of all components
* Data centre connectivity: reliable and securely functioning, needs-based networks
* Enhanced connectivity: protection for your data centre resources, secure integration with partner networks or cloud-based enhancements
#### Managed Infrastructure
The basis for maximum performance and security
With us, support, operation and maintenance of your IT infrastructure are in the best hands. Data supply is the heart of your company and we keep it beating.
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Secure operation and the continuous optimisation of your IT environment
Our specialists take responsibility for the professional and economical operation of the platform for your applications and databases, allowing you to focus on your core business. We take a proactive approach to database and application management, keeping your databases and applications up to date throughout their entire life cycle.
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Maximum security thanks to certified processes
Our Security Services cover the entire spectrum of Managed Outsourcing Services. As a leading specialist in cyber security, we ensure the highest levels of security for you and your customers worldwide. Your networks, data centres, and clouds are optimally protected from the dangers of cyberspace.
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text: Maximum security thanks to certified processes
Our Security Services cover the entire spectrum of Managed Outsourcing Services. As a leading specialist in cyber security, we ensure the highest levels of security for you and your customers worldwide. Your networks, data centres, and clouds are optimally protected from the dangers of cyberspace.
##### Includes
* IT security management: optimal protection courtesy of security outsourcing services and 24/7 security from the Swisscom Security Operation Center in Switzerland
* IT business continuity management: ensuring business continuity in exceptional locations
* Certification & reports: guaranteeing quality on the basis of certified processes and reports; internally operated control systems from Swisscom with annual external auditing to international standards
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text: ## Comal.ch
#  «This new solution enables Comal.ch to express their task distribution and continuous learning philosophy. »
Massimiliano Talento, Finance manager Comal.ch
###  The story in brief:
Mainly for reasons linked to its internal organisation and working methods, the company needed a new IT solution that would provide direct, open and flexible access to its immense know-how and the specific skills of individual employees.
Comal.ch is a multidisciplinary, cross-industry structural design company with a close network of branches, over 70 years’ business experience and a firm focus on environmental issues. Direct and continuous access to knowledge and historical know-how is indispensable for the company, which has a strong interdisciplinary approach. Through its five branches, which are closely spread throughout the region, Comal.ch offers a broad portfolio of partners ranging from civil, agricultural, environmental and forestry engineers to technicians, economists and communication experts.
##  About Comal.ch
* Number of employees: 50
* Industry: Services for multidisciplinary planning
##  The project with Swisscom
* Introduction of Microsoft Azure and Office 365
* Easier communication between employees
* Positive contribution to environmental protection
###  These Swisscom products are successfully used by Comal.ch
##  Microsoft Cloud Services
Explore modern cloud-based workplaces and more with Switzerland’s leading Microsoft Cloud Partner.
Go to product
###  The challenge of new forms of collaboration
Mainly for reasons linked to its internal organisation and working methods, the company needed a new IT solution that would provide direct, open and flexible access to its immense know-how and the specific skills of individual employees. The solution also needed to facilitate interaction and communication between staff in order to increase the quality of their work. By avoiding unnecessary business trips and promoting remote working, it should also help to protect the environment, enhance the region and improve the employees’ quality of work. Massimiliano Talento added that: “The new IT solution also needed to be characterised by a strong ecological focus.”
###  Solutions: a commitment to openness
The company changed its way of working by introducing Microsoft 365, Teams, SharePoint and Azure, which enabled it to implement its chosen philosophy of openness. Users enjoy enormous freedom and can form spontaneous groups in order to discuss specific project-related issues, share experiences or provide internal training. Following the principle that everything is visible and available to everyone, all information except financial data is accessible. The IT structure is therefore based on transparency and mutual trust. It provides the opportunity to develop interesting, constructive and productive work dynamics, including through Microsoft applications such as Delve and ERP Navision.

text: For a company whose work is multifaceted, the ability to be everywhere at the same time is extremely important. To work on a building site under the best possible conditions, technicians need to be able to access project data in real time, contact design engineers quickly and directly, and solve specific problems through instant communication with an inhouse expert. Thanks to SharePoint and Teams, it is possible to speak to all the experts required for a specific project at the same time, thereby shortening work and handover times regardless of where the project is based. Azure services made it possible to integrate the company’s entire network.
The project was carried out in direct collaboration with Swisscom, from consultation to the engineering stage. Comal.ch wanted to find a single contact partner who could provide and manage all IT services, from infrastructure to service management and maintenance to Microsoft licences, with managed services to be added in the future. It also valued the security of servers located in Microsoft data centres in Switzerland. “Working with Swisscom was extremely enjoyable. Thanks to its substantial expertise and flexibility, we were able to implement the project in the shortest possible time and without any hindrances,” says Massimiliano Talento.
“It was a major challenge, but the results are excellent both for the customer and in terms of project performance. Never before have we been able to work so easily and, at the same time, sustainably.” Now Comal.ch can concentrate even better on its core business.
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text: **If you have any questions or concerns, you can contact us as follows:**
* By using the contact form: https://swisscom.ch/en/residential/help/contact.html (opens in new tab)
* By telephone: 0800 800 800
* By post: Swisscom (Switzerland) Ltd, Contact Center; CH-3050 Bern
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By telephone: 0900 94 93 92 (CHF 1.50/min for the first 10 minutes; all subsequent minutes are free of charge)
By post: Wingo, Contact Center, CH-3050 Bern
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By using the contact form: https://coopmobile.ch/de/kontakt
By telephone: 0800 746 746
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By using the contact form: https://shop.m-budget.migros.ch/de/kontakt
By telephone: 0800 151 728
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**You may contact the data protection officer or data protection advisor of Swisscom Ltd and Swisscom (Switzerland) Ltd as follows:**
* By email: datenschutz@swisscom.com
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* Our Data Protection Representative in the European Union may be contacted by supervisory authorities and data subjects on all issues relating to EU data protection law as follows:
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text: Posted on 21\. August 2019Text: Andreas Heer | Media: Boris Baldinger
_Despite her passion for space travel, Nanja Strecker has chosen to keep her feet on the ground: devoting herself entirely to the rising stars of the innovation world, she works with the ESA Business Incubation Centre to support Swiss high-tech start-ups. This year, she will serve on the jury of the Swisscom StartUp Challenge for the first time. Nanja Strecker on innovation, Switzerland as a start-up hub and why people should stop comparing Zurich to Berlin._
### Ms Strecker, you manage the Business Incubation Centre (BIC) at the European Space Agency (ESA) in Switzerland. Of course, Switzerland isn’t a place that people automatically associate with space travel. What exactly is Switzerland’s connection to ESA?
Switzerland is a member of ESA, the European equivalent of NASA. At the turn of the millennium, ESA opened the first Business Incubation Centre in Holland, with the aim of making space technologies commercially usable on Earth. Similarly, there are innovative applications used down here on the ground that can be incorporated into space travel. The aim of the Swiss-based BIC is to help create high-tech jobs in Switzerland and enable Swiss companies to occupy further niches in the space technology sector. Switzerland produces atomic clocks and made Apollo 11’s solar wind sails for the first moon landing, but the country still has lots more to offer the modern space industry.
### What role does the Swiss BIC play for ESA?
Our structure, and the opportunities that result from this, mean that we’re almost an ESA BIC 2.0, as it were, making us a strategic model for ESA. In contrast to the BICs in the other countries, we are set up as a virtual incubator, spread across a geographical area. The bimonthly meetings in the Impact Hub enable start-ups to discuss their ideas with each other, which has been very well received. In addition, ESA BIC 2.0 offers start-ups more money (EUR 200,000, to be precise), and we have an extremely large and attractive network of partners who help our start-ups with technological issues and business matters. This is very much appreciated by the start-ups.
### You have lived and worked in the USA and Germany, among other places, and also have a doctorate from the University of Graz. What path led you to your job today?
That’s right, I’ve now lived and worked in 13 countries. I have a passionate curiosity for new things: creativity has always fascinated me. I’m not afraid of technology or of working closely with technical innovations. I was definitely influenced by my father, who was a businessman in the technology sector, as well as by my degree in industrial engineering. After that, I specialised in innovation management during my first job at a management consultancy, and then focused exclusively on this topic as an innovation manager at Constellium.

text: At my current employer, ETH Zurich, we applied for the Swiss BIC in spring 2016, in collaboration with an excellent consortium, and were awarded the contract in the autumn. We’d got the ball rolling with our first start-ups as early as January 2017. My innovation experience from previous jobs, my language skills and the fact that I’d worked with Constellium at the EPFL Innovation Park in Lausanne certainly helped. I’ve always kept an open mind towards opportunities that have arisen in my career – such as the ESA-BIC application for Switzerland.
### And after all that, you’ve now ended up in Switzerland. How do you rate this ‘start-up planet’ compared to other countries?
Thanks to its universities, Switzerland is at the top of the class when it comes to high-tech start-ups, along with the USA and Israel. University spin-offs, in particular, have a good reputation here, and they often result in respectable start-ups with good chances of success.
Not every country has an ETH Zurich or an EPFL Lausanne: these universities give rise to lots of companies (spin-offs) – especially high-tech and B2B start-ups that are relevant to our programme. This sets the Swiss start-up scene apart from Berlin, for example. This city is a major European start-up hotspot that people compare with Zurich time and again. Berlin is primarily home to B2C start-ups, and when it comes to technology, the city is primarily focused on the software sector. If you absolutely had to make a comparison, I think likening Zurich (and Switzerland) to Munich would make more sense, since the latter also has good connections to a university that is highly renowned in the high-tech sphere (TU Munich).
### Thank you for these kind words about Switzerland. Can you elaborate on this comparison with the USA and Israel?
Lots of tech founders in Switzerland are complete nerds – and I mean that in the best possible way! In other words, they have an excellent understanding of their own technology. When it comes to tech, investors place a lot of trust in things coming from ETH Zurich and EPFL Lausanne. However, when it comes to communication, marketing and sales, Switzerland lags behind the USA and Israel. There, founders do a better job of selling themselves. Some of this is down to cultural differences. From a purely technological standpoint, Swiss high-tech start-ups are in no way inferior to the Americans and Israelis.
Another indicator that Switzerland is valued as a business destination is the fact that US companies invest in the country and have a presence here – such as Google, Microsoft and Facebook, to name the best-known examples.
### You have a PhD in Innovation Management. But what does innovation actually mean?

text: Another indicator that Switzerland is valued as a business destination is the fact that US companies invest in the country and have a presence here – such as Google, Microsoft and Facebook, to name the best-known examples.
### You have a PhD in Innovation Management. But what does innovation actually mean?
To put it briefly, innovation is a new development that generates economic value. This can be added value, such as increased turnover or profit, or it can take the form of a reduction in costs. A technical improvement alone does not represent an innovation if this added value is missing. And it is by no means just start-ups that are innovative: innovation also takes place in established companies. These companies may focus more on step-by-step developments and then look to start-ups or universities such as ETH Zurich for significant and disruptive innovations.
### How do you identify innovative start-ups, whether in your work at the BIC or during your upcoming service on the jury of the Swisscom StartUp Challenge?
In most cases, we have already had some form of contact with the start-ups applying to us. In these instances, we always ask them to tell us what is innovative about their idea at an early stage. At the BIC, the range of ideas is far too broad for us to always be able to assess the innovative content of a concept ourselves. Often, the subject matter is also very complex. This is why we have established links with experts at ESA, our partners, and so on, who can help assess the start-ups and their innovations for us. It’s also something we discuss within the jury, which is made up of various experts we can rely on, with many years of experience in the field of innovation and start-ups.
### Swisscom StartUp Challenge
On Thursday 22 August, the jury will decide which five Swiss start-ups from an initial pool of more than 230 applicants will be allowed to travel to Silicon Valley with Swisscom for a Business Acceleration Programme. Get an overview of the ten finalists.
### What is particularly important to you when assessing start-ups?
What matters most to me is a start-up’s business potential and its chances of success. The composition of the start-up’s team – both in terms of the people and in terms of their expertise – is also important to me. This isn’t always evident on paper, but becomes particularly apparent when they give their pitch in front of the jury, and during the subsequent Q&A session.
Start-ups generally approach the BIC with technical innovations, letting profitability take a back seat. Our jury has frequent discussions about the merits of technical innovations versus business potential, and the composition of the team. In the past, we have excluded start-ups if we thought that they weren’t innovative enough or if their team was unable to win us over.

text: Start-ups generally approach the BIC with technical innovations, letting profitability take a back seat. Our jury has frequent discussions about the merits of technical innovations versus business potential, and the composition of the team. In the past, we have excluded start-ups if we thought that they weren’t innovative enough or if their team was unable to win us over.
### What are you looking forward to, as a member of the Swisscom StartUp Challenge jury?
I find it interesting to see how other people support start-ups, and how they organise juries. You never stop learning and there’s always room to improve your own programme. We also benefit from having a Swisscom representative on our own jury, so I’m happy to return the favour. And it’s always a pleasure to fill your lungs with the breath of fresh air that start-ups generate.
### Nanja Strecker
After graduating from the Karlsruhe Institute of Technology (KIT) as an industrial engineer and earning her doctorate in Innovation Management in Graz, Nanja Strecker took up a position as head of the ‘Innovation Cells’ innovation unit at Constellium (formerly Alcan and Alusuisse), a manufacturer of semi-finished aluminium products, located at the EPFL Innovation Park. In 2015, she took over as project manager for the Innovation Park Zurich at ETH Zurich. She has also headed up ESA BIC Switzerland since 2016. This year marks the first time that Nanja Strecker has been a member of the jury for the Swisscom StartUp Challenge.
_Cover image: In her youth, Nanja Strecker was a roller skater and figure skater._
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## «Running a start-up is a marathon»
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text: #  Enterprise Mobile Europe light
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If more than 40 GB is used abroad per month, the max. data speed is reduced to 0.2 Mbit/s download and 0.1 Mbit/s upload. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again while travelling abroad, data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab) while travelling abroad.
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text: #### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
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Alaska (USA), Albania, Algeria, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Columbia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macao, Malaysia, Mexico, Moldova, Montenegro, Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, Sri Lanka, St. Croix (US), St. John (US), St. Thomas (US), South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA
Global plus
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville, Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guyana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Monserrat, Mozambique, Myanmar, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Reunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, Solomon Island, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi1, Central African Republic, Chat, Djibouti1, East Timor1, Ethiopia, Equatorial Guinea, Gambia, Guam1, Iraq, Lebanon, Liberia1, Libya1, Madagascar, Malawi, Mauritania, Namibia1, New Caledonia1, Niger, Togo, Yemen, Zimbabwe
Calls only: Cook Islands, Comoros, Falkland Islands, Maldives, Palau, São Tomé & Príncipe, Somalia, South Sudan, Syria, Turkmenistan
1In this country, data transfer abroad is charged at the price for special countries 99.90/10 MB (valid for 365 days).
#### International Calls
The option International Calls includes unlimited calls from Switzerland to the EU/Western Europe, USA and Canada.
* For Enterprise Mobile Intercontinental and Global subscriptions this option is included by default.
* For Enterprise Mobile Europe, Europe light and Swiss subscriptions this option is available for 20.- per month.
* Order International Calls in My Swisscom Business now
#### Multi Device
Surf and make calls with the same number on up to 5 additional devices. The Multi Device option lets you use your tablets, smartwatches, laptops and other additional devices with your mobile subscription. Benefit from additional devices included in the following subscriptions:
* Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–

text: * Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–
Multi Device for 2 additional devices: 10.–
Multi Device for 3 additional devices: 15.–
Multi Device for 4 additional devices: 20.–
Multi Device for 5 additional devices: 25.–
* Order Multi Device in My Swisscom Business now
#### COMBOX®
With a personal COMBOX® announcement, your customers can contact you, even if you are unable to take a call personally.
The Enterprise Mobile subscription includes a free COMBOX® pro package with extended storage space, SMS and e-mail forwarding worth 5.–/mo.
* More about COMBOX®
#### How climate-neutral subscriptions work
Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet-Boxes, TV-Boxes, WLAN-Boxes and smartphones).
The Swisscom network is climate-neutral: Swisscom has been operating its entire network using 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
Devices are climate-neutral: Swisscom’s own products such as Internet-Boxes and TV-Boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We don’t produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects at the same level elsewhere. Swisscom supports various recognised climate protection projects.
* Learn more
###  Additional offer terms
#### Promotion conditions
New Enterprise Mobile Europe subscriptions cost CHF 50.–/mo. for the first 6 months (80.–/mo. thereafter), CHF 38.–/mo. including the SME benefit (68.–/mo. thereafter)
New Enterprise Mobile Europe advanced subscriptions cost CHF 70.–/mo. for the first 6 months (100.–/mo. thereafter), CHF 55.–/mo. including the SME benefit (85.–/mo. thereafter).
New Enterprise Mobile Intercontinental subscriptions cost CHF 115.–/mo. for the first 6 months (145.–/mo. thereafter), CHF 93.25/mo. including the SME benefit (123.25/mo. thereafter).
New Enterprise Mobile Global subscriptions cost CHF 170.–/mo. for the first 6 months (200.–/mo. thereafter), CHF 140.–/mo. including the SME benefit (170.–/mo. thereafter).
* Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Europe light
---|---
1-2 | 50.–
3-9 | 49.50
10-19 | 49.–
20-49 | 48.50
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions

text: * Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Europe light
---|---
1-2 | 50.–
3-9 | 49.50
10-19 | 49.–
20-49 | 48.50
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:
* With Enterprise Mobile subscriptions, you cannot switch to a subscription with a lower monthly fee within the first 30 days of signing the contract. This period also applies after switching to a subscription with a higher monthly fee.
* If the customer still wishes to switch to a less expensive subscription within the 30-day period, they will incur a charge of CHF 150.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
NB: The 30-day period is calculated on the basis of the active (non-suspended) days.
Additional conditions when purchasing a discounted device:
* If the customer benefits from a device discount from Swisscom as part of a mobile contract, they cannot switch to a subscription with a lower monthly fee for at least 6 months.
* If the customer wishes to switch to a less expensive subscription within the 6 months, they will incur a charge of CHF 200.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
#### Fair Use Policy
The connections are intended for customary commercial and average private communication between business customers.
For subscriptions with unlimited data volumes, excessive use will be defined as exceeding the following monthly limits (additionally purchased data packages are not taken into account):
* National data volumes in excess of 60 GB;
* Roaming data volume in excess of 40 GB greater;
* National voice communication in excess of 10,000 minutes;
* International and roaming voice communication in excess of 2,500 minutes;
* SMS in excess of 10,000 units.
Abusive use includes in particular (but is not restricted to):
* The forwarding of Swisscom services by Customers to third parties or for other purposes, e.g. reselling or using connections for GSM gateways (router, hotspots);
* Using the connections for machine-to-machine, direct inward dialling and permanent connections, monitoring applications or static use;
* exclusive use abroad of the subscription
Swisscom may, at its own discretion, monitor the Customer’s use at the level of the individual connection (connection/telephone number with all associated (e)SIMs cards) in terms of the types of traffic contained in the relevant subscription. Swisscom will reserve the right to notify the Customer and/or the respective end user of any excessive or abusive use, while at the same time initiating suitable and appropriate measures to prevent any excessive or abusive use of the affected connections, reduce the speed, discontinue service provision or limit it to the maximum permitted volume.
#### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications

text: #### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications
* General terms and conditions of Swisscom for business customers
400.– geschenkt
##  SME benefit
15% off all Mobile subscriptions in your company.
__ Don’t miss out
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##  Smartphones and tablets
Order your smartphone or tablet at the same time as your subscription.
__ Go to My Swisscom Business
400.– geschenkt
##  Options and additional services
Extend your mobile subscription with the right options and additional services for you.
__ Discover products

text: # Risk management in high-density urban areas.
Your job is to protect the public. We use mobility data to identify large gatherings of people in small geographic areas, allowing you to create data-driven safety measures.
Contact
## Predictive drone flight planning and safety assurance in high-density environments.
The population is growing, especially in urban areas. In some places, the density of people can become very high at certain times. Knowing how many people there will be at a particular time and place enables the predictive creation of risk analyses and safety measures in order to manage large crowds and direct visitor flows. Our People Density Prediction uses Swisscom mobile data and other selectable parameters to calculate the density of people to be expected at a specific location at a specific time. These predictions are extremely valuable for emergency service operation planning as well as the organisation of events and festivals. Emergency and rescue services, companies, municipal authorities and drone operators can use the different basic functions of the services individually.
The service is currently in beta. Find out more about the customer-centric further development below.
## People Density Prediction
### Data-driven prediction
The algorithm combines Swisscom mobile data with weather forecasts
### People density measurement
Calculation of people density in populated areas.
### Current data
View daily reports in hourly increments at the touch of a button.
### Crowd Management
Relevant events can be integrated into the algorithm independently.
## Use Cases
Public protection
### Data-driven protection
Receiving a people density calculation for a populated area at the touch of a button can save lives. It allows public protection authorities to swiftly develop safety concepts based on verifiable real-world data.
Processing the data in cells of 100x100-metre resolution with displayed hourly changes permits targeted action and intervention planning.
The algorithm also takes into account the weather as a strong influencing factor on people’s behaviour. Major events that attract many people can be individually maintained and integrated into the heatmap. This means that, in a postulated event, such as an NBC incident close to a city for example, the threat to the population can be determined quickly and accurately in the risk matrix.
Go to free Demo
Drone traffic management
### Ground risk assessment
To operate successful drone activities, it is important to identify and minimise collision risks with people on the ground. Using our dynamic information, operators can avoid more populated areas.
As of 1 January 2023, Switzerland adopted the EU drone regulations. As a result of this, a specific operations risk assessment (SORA) is now required to obtain an operating licence. This requires drone operators to carry out a ground risk assessment, as drone flights are only permitted above sparsely populated areas.
Our People Density Prediction service allows drone flight operators to check the expected density of people in a particular area during the allotted drone flight time and in the selected corridor at the touch of a button.

text: Our People Density Prediction service allows drone flight operators to check the expected density of people in a particular area during the allotted drone flight time and in the selected corridor at the touch of a button.
The ground risk assessment takes into account the weather as an influencing factor on people’s behaviour. Local events can be entered individually in advance by the drone operator and integrated into the report.
(Commercial) drone flight operators can use our service to provide evidence of the in-depth risk assessment to the authorities. We support drone operators with complex SORA risk analyses for drone flights.
Go to free Demo
## Why Swisscom Broadcast
### Precision
Swisscom has a high market share in mobile communications, which results in a small margin of error when extrapolating the data to all mobile subscribers.
### Experience
We have many years’ experience in data-driven solutions and the analysis of mobility data.
### Data protection
We use highly anonymised and aggregated data from the Swisscom mobile network. The service complies with the Swiss Data Protection Act. Privacy is assured.
## Benefit from our expertise – subscribe to our newsletter now.
## FAQ
#### Which data do the services use?
We use aggregated mobility data from the mobile network. This provides anonymised information about the mobility behaviour of the population.
#### What is the legal basis for the services?
The legal basis for these services and associated data processing is Art. 45b of the Swiss Telecommunications Act (TCA). Under this regulation, telecommunications service providers may process anonymous location data of their customers or, with their consent, may also process location data for services outside of the provision and billing of telecommunications services.
#### What data must be processed for the services to provide the information requested by the customer?
The services use data that is generated when Swisscom customers use a mobile device: the IMSI number of the SIM card, the date and time the SIM card interacted with the mobile network and the identifier of the mobile communication mast with which the SIM card interacted.
#### Is it possible for the reports provided on the services to be used to identify or perhaps monitor the holders of SIM cards?

text: The services use data that is generated when Swisscom customers use a mobile device: the IMSI number of the SIM card, the date and time the SIM card interacted with the mobile network and the identifier of the mobile communication mast with which the SIM card interacted.
#### Is it possible for the reports provided on the services to be used to identify or perhaps monitor the holders of SIM cards?
No, this is not possible. The reports provided by the services are an approximation, rather than a precise reflection of reality. Swisscom can only determine the position of a SIM card approximately for technical reasons. The median position of a SIM card determined by Swisscom differs from the actual position by around 130 metres. The median represents the radius. In reality, therefore, the position of a SIM card determined by Swisscom is somewhere within a circle of 260 metres’ diameter and an area of around 53,000 m2. As a result of these discrepancies, the position determined by Swisscom may appear in a different quadrant than the one in which the SIM card was actually located. Identification of a SIM card holder is technically not possible under these circumstances, especially given the fact that the reports represent historical information and a k-anonymity of 20 is guaranteed by default.
#### Is it possible to opt out of location data reporting for your own SIM card?
Yes. The holder of a SIM card can opt out of location or mobility data reporting via the online Customer Center or the Swisscom hotline.
## Your contact persons
Anton Poschung
Head of Data Driven for authorities and organizations for rescue and security
Anton.Poschung@swisscom.com
Tel. +41 58 221 40 69
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Contact us
Philipp Eder
Head of Drones & Robots for The Federal Office of Civil Aviation (FOCA)
Philipp.Eder@swisscom.com
Tel. +41 58 223 34 80
(opens in new tab)
Contact us

text: #  Help with apps & services
You will find hotline employee answers to the most frequently asked questions about apps and services here. If you do not find what you are looking for, you can ask the Swisscom Community or contact us at any time.
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* My Link
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* My Swisscom app
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* Security-Apps
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* Swisscom Marketplace
* Smart Business Connect
* Business Telephony
* HomepageTool
* Webhosting
* ​Mobile protection: Easy Protection
* ​Overview of service offers
* ​Energy saving tips

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Adrian Wüthrich
* Our authors
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# Adrian Wüthrich
## Product Owner for the My Swisscom App
Swisscom AG
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Innovation
“Mission Control” – aus dem Homeoffice
Adrian Wüthrich
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## Follow your interests
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text: # How to solve the 5 most common IT woes in your SME
From outdated software and a lack of support to cyberattacks: expert Dr. IT explains in the guide how to kiss these and other issues goodbye and show your IT more love.
## “No one has any time for me.”
“Feeling neglected? Operating system and software outdated because your updates come too late and neither your firmware nor antivirus protection are up to date?
The simplest solution for your company: outsourcing these services. This means fully or partially handing over your IT maintenance to a third party who takes care of everything, resulting in less stress for your SME and more attention for you. My tip: allow yourself enough time to find a partner. Swisscom has a huge network of certified partner companies throughout Switzerland – you’re sure to find the right one for you. I also recommend checking out this testimonial about IT outsourcing.”
## “New employees find me unattractive.”
“Don’t take this personally – nowadays, employees generally have high expectations of their employer’s IT. But you’re right, employees today want to work from anywhere and arrange their working hours flexibly. SMEs often lack the IT infrastructure they need to make this work smoothly.
In order to access all data from home, a stable and secure connection is required. Access to the company network from outside the office must be protected with VPN software and 2FA. Cutting-edge cloud services are also indispensable in ensuring efficient and secure collaboration from different locations.
If an SME doesn’t enable these new forms of work, not only does its IT feel unloved, but the whole company becomes less attractive. The result? You lose valuable talent and it’s difficult to find new skilled workers.”
## “I often feel misunderstood.”
“The IT world never stands still. It develops at a rapid pace and the requirements change constantly. Staying on the ball is challenging.
Nevertheless, it’s important to take the time to get to grips with your IT, because understanding is the prerequisite for a functioning relationship and thus the basis for a company’s successful development.
You can gain up-to-date insights into IT trends for SMEs and practical tips for daily work in webinars, with these practical tools or by chatting with experts.”
## “What if I get a virus?”
“You have to act fast if you fall victim to a cyber or hacker attack. Swisscom’s cybersecurity expert service is there for SMEs 24/7 in the event of an emergency, helping them to take the right measures in such risky situations – even if they aren’t a customer.”
## “I’m on my own if something happens to me.”

text: ## “What if I get a virus?”
“You have to act fast if you fall victim to a cyber or hacker attack. Swisscom’s cybersecurity expert service is there for SMEs 24/7 in the event of an emergency, helping them to take the right measures in such risky situations – even if they aren’t a customer.”
## “I’m on my own if something happens to me.”
“There’s nothing more important than having an IT partner you can rely on. Whether you have technical issues, data mysteriously disappears, you forget your password or your screen suddenly goes black – with a little outside help, you and your company can overcome any crisis. For instance, Swisscom provides support for IT departments over the phone via a special SME hotline (0800 055 055), via chat and via a contact form. You can even reach them 24 hours a day, 7 days a week.”
## Show your IT more love
**Security Check**
Use our security check to determine whether or not you and your IT are in the midst of a crisis.
Go to the security check
**E-Learning**
Learn how you can increase your company’s cybersecurity, thereby improving your relationship with your IT.
Go to the e-learning session
**IT consulting**
Want to give your IT love a second chance? Our IT relationship experts are standing by. Give us a call.
0800 055 055 (Mo-Fr 07.00-18.30)
Give us a call
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#  Valiant uses "Digital Risk Protection" as a Service.
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If there's a potential risk, we are informed very early.
Hans Ulrich Amsler
Chief Information Security Officer
Valiant
Facts & Figures
April 2019
* * *
Company Facts:
Firmenname: Valiant Bank AG
Headquarters: Bern
Industry: Bankenwesen
Employees: approx. 1000
Behind the Swisscom service there are experts who analyse the situation competently
Security is a top priority at Valiant Bank. As digitisation progresses, cyber risks also increase: the potential targets within the bank increase. With Digital Risk Protection (DRP) from Swisscom, Valiant is able to detect and combat potential attacks at an early stage.
Challenge
Like any digitised bank, Valiant leaves a "digital footprint" with, for example, social media activities or online banking, which offer potential targets. In order to identify risks, permanent and time-consuming scanning of various sources with any relation to the bank is necessary. Valiant requires a competent view of the outside to do this.
Solution
The Digital Risk Protection specialists from Swisscom compile safety-relevant information from various sources: from the public Internet, for example, but also from the Deep Web and Dark Web. Valiant receives dashboard reports on specific security incidents (e.g. known passwords) and possible infrastructure vulnerabilities - including recommendations for action. Thanks to this proactive monitoring, the Bank minimises its risks.
* * *
* * *
This product is used by Valiant
* * *
* * *
#### Digital Risk Protection: proactive risk monitoring
Digital Risk Protection offers extensive risk monitoring and threat intelligence to respond proactively to threats and cyber attacks.
Go to offer
#### Digital Risk Protection: proactive risk monitoring
Digital Risk Protection offers extensive risk monitoring and threat intelligence to respond proactively to threats and cyber attacks.
Go to offer
* * *
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* * *
More about this topic
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Whitepaper
#### Threat Intelligence
Threat Intelligence is becoming increasingly important for companies. Learn in this white paper how Threat Intelligence is defined and which goals can be acheived with it.
Whitepaper
#### Threat Intelligence
Threat Intelligence is becoming increasingly important for companies. Learn in this white paper how Threat Intelligence is defined and which goals can be acheived with it.
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We look forward to your shares, likes and comments on social media
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*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: Ready together.
Swisscom believes that we are stronger when we face the challenges of our time together. Together, we are discovering and taking advantage of the opportunities of the digital world. We are there for one another, to support one another and to motivate one another. Together, we are ready.
# That’s why Swisscom has been connecting Switzerland. For 170 years.
* Company
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####  Company
####  Sustainability
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Q2 2023
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Clima-neutral
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now
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####  Ukraine: Swisscom's support
Informations
####  We are Swisscom
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now
Find out more
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## In brief
As Switzerland’s number one firm for communications, IT and entertainment, we are shaping the future. Swisscom is one of the most innovative and sustainable companies in Switzerland. In total, more than 19,000 employees work for Swisscom. The Swisscom subsidiary Fastweb is also active in Italy.
Profile
Innovation
History
Brand
Management
Customer promise and strategy
## The Swisscom network
Swisscom offers the highest bandwidths throughout Switzerland with the best mobile network and the largest fibre-optic network. The Swisscom network is fast, sustainable and secure – and ready for the future.
Best network
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Health
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Secure data, highly available network: Ready with the highest cyber security.
## News
Press releases, background information, publications, social media channels and the magazine. You will also find videos, images and infographics to download.
All the news at a glance
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Ready for Swisscom?
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Ready for Swisscom?
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Current vacancies Working at Swisscom Education & study
## Dates and events
13 - 15 October 2023
Swisscom Hero Fest 2023
27 October 2023
Swiss SME Day 2023
2 November 2023
3rd quarter result 2023
15 December 2023
Energy Star Night 2023
8 February 2024
Annual Result 2023
## For today and tomorrow
Swisscom takes responsibility: for people, for the environment and for Switzerland. Sustainability is a long-term investment in everyone’s future. You can find out more about Swisscom’s specific contributions to this on our sustainability portal.
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## A good investment
Half-year results 2023
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‘Q2 gives us cause for optimism.’
CEO Christoph Aeschlimann
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*
##### Digitalisation in construction
## How innovation is accelerating track construction
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High resource consumption, a shortage of skilled workers and insufficient digitalisation are the three main issues currently facing the construction sector. Rhomberg Sersa has risen to these challenges, taking a major step into the future of track construction with innovative new projects.
Text: Michael Lieberherr and Andreas Heer, 22\. September 2021
The construction of rail infrastructure is immensely challenging, involving tight time frames, night shifts and hard, hazardous physical labour. In a tunnel, for example, the lack of space means the number of machines or workers cannot simply be doubled. And a non-operational or incorrectly positioned rail wagon could delay work to an unacceptable level.
Meticulous planning is therefore essential. In many cases, digitalisation, planning and implementation could be simplified with information about the machines and end-to-end simulation of the construction site on a digital twin. However, when construction companies attempt digitalisation projects like this, they often fail because they lack focus or the right culture.
### Increasing efficiency with digitalisation
But family business Rhomberg Sersa has risen to the challenge, in collaboration with Swisscom. Co-owner Hubert Rhomberg says: “We need innovation to become more sustainable and efficient. The construction industry produces a huge volume of emissions. In terms of organisation, it’s also highly fragmented.”
In this project, heavy machinery, gravel, crushed stone and steel have been combined successfully with 5G, the Internet of Things, the cloud and data-driven business. According to Rhomberg Sersa, the 5G network, which acts as a link between all devices, is key to this upcoming project.
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Discover what a digitalised construction site looks like in the video.
### Implementing innovation with new technologies
In this joint project, Rhomberg Sersa and Swisscom have developed and tested several sub-projects for the digital construction site. Local 5G construction site networks connect all machines and devices that generate and transmit data. This is particularly important in tunnelling and at an international level, where mobile phone coverage is less extensive than in Switzerland.
The collected data is processed locally in the edge cloud or directly on IoT devices by machine learning. Machines and devices can be tracked and located, even in different countries, which helps with construction planning. Monitoring also proactively prevents outages and automates accounting. Details of each individual sub-project are available in the whitepaper.
* * *
More on the topic:
Whitepaper
#### The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
Whitepaper
#### The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
* * *

text: # Tech gadgets
#### Something for everyone
Holders and writing instruments from Apple or Microsoft, wristbands for your smartwatch or diverse accessories: with gadgets from Swisscom, you’ll find a wide variety of useful tools for your daily life and your devices. Click through our products and find the perfect gadget for you or as a gift for your loved ones.
#### Find lost items
Are you always misplacing your keys, your smartphone or other items? Then the SmartTag from Samsung or Apple could be just what you are looking for. Attach the accessory to your item and find lost items that are out of Bluetooth range using the SmartThings Find network.

text: #  IoT Magazine: tips, tricks and stories all about the Internet of Things
Successful IoT projects demand a thorough understanding and close collaboration between a variety of roles and departments. If that’s achieved, businesses can differentiate themselves through innovative business models and surge ahead to dominate the market.
But what exactly is the Internet of Things? And just how do IoT applications change a company’s daily business? Learn all this and much more through stories of success gained through the Internet of Things.
Our IoT Magazine will show you:
* What exactly IoT is
* Why IoT is so important
* What matters when realising a project
* Success stories from our customers’ daily business
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# “My company for 48 years.”
I was one of the first commercial apprentices to be taken on by Swisscom (or PTT as it was at the time). Today, I am the longest-serving employee. Even as an apprentice, I used to say that I saw the company as my own and that has never changed.
Urs Krähenbühl, Live Marketing & Sponsorship Manager
23 February 2021
Zoom
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When I look back on my career, there are a few stand-out moments: When I worked for the radio and television service, which used to be part of the company, I was responsible for enforcing administrative criminal law. Later, I introduced the customer feedback system, and today, most sponsorship requests go through me. I have therefore gained plenty of experience in dealing with tricky customers and situations, which is useful in my current role. We receive lots of requests for sponsorship. We are able to take on some, but have to turn down many more. I will retire in May 2020. I plan to make the most of it by travelling, hiking, doing sport and walking the Camino de Santiago pilgrimage routes for the first time. It’s important to me to stay active.
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti

text: Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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#  Managed security: drivers, market, provider landscape
###  Overview of market development and structure
Digitisation, cloud computing, an increasing threat situation and tighter compliance requirements: the demands on IT security are complex. For this reason, many companies seek support from IT security providers.
This white paper from teknowlogy/PAC explains:
* what the key trends and drivers for cyber security are.
* how the Swiss security services market is developing.
* how to categorise IT security service providers.
* what type of provider is suitable for which customers.
* which considerations/recommendations analysts derive from this for companies in Switzerland.
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
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IT Professionals
18 february 2020
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Telecommunication network innovations - getIT
* Tech Hub
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Network & Infrastructure
# Telecommunication network innovations
As is the Swisscom network – both the mobile and fixed-telephone network are the most important asset of any TSP – not to mention a vital part of the national economy. They represent the digital nervous system of a modern economy and society and have quite rightly been one of the most critical infrastructures for some time, alongside electricity, water, roads and railways. This is reflected in the political world, for example, especially with the issue of basic Internet service provision for all. At 10 Mbit/s, Switzerland pursues some of the highest standards in this area – and an increase to 80 Mbit/s is already being discussed. The motivation behind this is clear: in the modern world, digital connectivity makes a significant contribution to GDP. Digital opportunities allow companies to reach new markets, increase efficiency and continuously improve customer interaction.
Christoph Aeschlimann, CEO Swisscom AG
10 August 2020
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The corona crisis in particular has thrown this into sharp relief. I don’t think it is any exaggeration to say that, during the numerous lockdowns, the weight of the world weighed heavily on the shoulders of the global telecommunications networks.
«In the modern world, digital connectivity makes a significant contribution to GDP. Digital opportunities allow companies to reach new markets, increase efficiency and continuously improve customer interaction.»
## High investment behind Switzerland’s lead
For many years now, Switzerland has continued to top the various international rankings for broadband provision. This is due to the extremely dynamic competition within the telecommunications network infrastructure sector – with around 200 strong network operators in a small and topologically challenging country, including national providers such as Swisscom and cable network operators as well as regional companies with their own cable and fibre networks. Switzerland’s per capita investment volume in IT and networks is therefore the highest in the world. (Source: ITU study, Measuring the Information Society Report) With an annual investment volume of around CHF 1.6 billion, Swisscom alone (whose net revenue in Switzerland was over CHF 8.5 billion in 2019 for example) is responsible for around 2/3 of total investments in the Swiss IT and network infrastructur.
This high level of investment is clearly reflected in Switzerland’s ranking in an international comparison of high-performance networks:
* 98% of all households in Switzerland enjoy transmission speeds of 80 Mbit/s or more, meaning that Switzerland has exceeded the targets of the EU’s Digital Agenda Europe 2020. (Source: Europe 2020 Strategy, Digital Single Market)

text: This high level of investment is clearly reflected in Switzerland’s ranking in an international comparison of high-performance networks:
* 98% of all households in Switzerland enjoy transmission speeds of 80 Mbit/s or more, meaning that Switzerland has exceeded the targets of the EU’s Digital Agenda Europe 2020. (Source: Europe 2020 Strategy, Digital Single Market)
* At 40.4%, overall Fiber to the Premise (FTTP) coverage in Switzerland is better than the EU 28 average of 33.5%. Switzerland also ranks highly in rural coverage: Next Generation Access (NGA = coverage of at least 30 Mbit/s) in the rural areas of Switzerland stands at 93.8%, which is significantly higher than the 59.3% average coverage for rural areas in the EU 28. (Source: IHS Report on Broadband Coverage in Europe 2019)
«Switzerland has exceeded the targets of the EU's Digital Agenda Europe 2020»
## Rollout of the latest technologies throughout Switzerland
For many years, Swisscom’s network construction strategy has consisted of a continuous and nationwide rollout of the latest network technologies and capacities. On October 8, 2020 we announced the next milestone: We are the first telecommunications company in the world to have achieved transmission speeds of 50 Gbit/s in the access network under real network conditions! We did this by upgrading existing OLT (Optical Line Termination) hardware with a 50 Gbit/s PON (Passiv Optical Network) Line Card prototype. I am personally delighted by the project team’s success and would like to thank all those involved. It is a clear demonstration of our aspiration for technological lead.
Watch this short video:
This is a milestone that will open up many opportunities for future applications given the continuously growing need for bandwidth – over the past 10 years, data volumes in the fixed network alone have increased by 1,040%. In the near future, the 50 Gbit/s PON option will allow us to use our existing Fiber to the Home (FTTH) infrastructure in a more convergent and variable manner. In the medium term, we expect this to be useful for the corporate business segment, for adding bandwidths quickly and flexibly, and in the development of 5G antenna sites. Comparable need is not at present expected in the mass (residential customer) market – because we recently launched 10 Gbit/s for this segment, which should be more than enough for the foreseeable.
«The 50 Gbit/s PON option allows us to use our existing Fiber to the Home (FTTH) infrastructure in a more convergent and variable manner»

text: «The 50 Gbit/s PON option allows us to use our existing Fiber to the Home (FTTH) infrastructure in a more convergent and variable manner»
However, this is just the latest in a number of steps taken to expand the network in recent years. Swisscom started its extensive broadband expansion in 2006 with a large-scale Fiber to the Curb (FTTC) expansion and rollout of the VDSL protocol – then, as now, the appetite for data was driven primarily by online videos. Today, videos and streaming account for around 75% of data traffic in our network. The measures taken in 2006 laid the foundations for Swisscom’s own IPTV television offering, Bluewin TV. Initially ridiculed and not taken seriously, it has gone on to become one of Swisscom's most important offerings. Today, Swisscom is the market leader in the television business with Swisscom blue TV. This success was accompanied by growing demand for ever more powerful networks.
Shortly thereafter, in 2008, Swisscom, in cooperation with local electrical utilities, began the expansion of FTTH in the point-to-point architecture within the top 20 cities in Switzerland, particularly to support economically powerful urban areas within the competitive digital marketplace. As early as 2015, more than one million Swiss households were connected. At the same time, however, the question arose as to how to advance development outside of these urban areas as up-to-date broadband provision for all regions was important for the economic development of the country. It was not only political considerations that played a part here, given the exceptionally pronounced federal culture of Switzerland, but also the self-image of a company wanting to demonstrate its commitment to the entire population and economy in all regions of the country.
It was for this reason that, in 2015, Swisscom started an expansion initiative that was more ambitious than any thus far attempted anywhere in the world – to modernise the majority of the network in each of the more than 2,000 Swiss municipalities by 2021, no matter how small or rural the community. The technology used was a powerful alternative to FTTH. With FTTH, the ambitious plan would have taken decades and would have barely been economically viable. They therefore opted for the Fiber to the Street (FTTS) network architecture, which involves the installation of fibre optics to within 200 metres of buildings. From there, a MicroCAN (an active network element) converts the optical signal into an electromagnetic signal, which is then transported to the customer over the remaining 200 metres using the existing copper cable. The short copper cable distance also permits use of the G.fast protocol, enabling transmission speeds of up to 500 Mbit/s, which Swisscom was the first telecommunications company in Europe, and the second in the world, to introduce back in 2016. To date, Swisscom has connected around 2 million homes and offices, and will reach its target of connecting every municipality by the end of 2021.

text: «A more ambitious expansion initiative than any thus far attempted anywhere in the world – to modernise the network in each of the more than 2,000 Swiss municipalities by 2021»
## Next stage already decided
We announced the next stage of development in early 2020 with the news that investments would remain at the same level until the end of 2025. By that time, FTTH coverage is to be doubled from around 30%, where we are today, to up to 60%, with FTTH to be newly installed in the point-to-multipoint architecture. Besides enabling higher transmission speeds than the 10 Gbit/s currently offered at lower unit costs, this represents the next logical step in the expansion of the existing FTTS networks. After all, all we have to do is bring the fibre the remaining 200 metres to homes and offices. This also brings a new cost issue into focus. Today, Swisscom operates parallel systems and platforms for both copper and purely fibre-based networks. As FTTH coverage continues to grow, efficiencies will soon be realised by retiring the copper networks – initially at the regional level at least. Swisscom has already launched a number of pilot projects to this end.
We are thus moving gradually closer to our vision of a Switzerland that, thanks to the world’s most powerful telecommunications networks based on fibre and 5G technologies, is ready to take advantage of the latest digital possibilities, such as VR/AR applications or efficient production chains with Industry 4.0 concepts.
## Key insights at a glance
* Telecommunications networks are quite rightly one of the most critical infrastructures in a country today – the corona crisis has thrown this into sharp relief.
* Due to the extremely dynamic domestic competitive environment, Switzerland offers exceptionally good broadband coverage in an international comparison.
* Swisscom is responsible for around 2/3 of total investments in the Swiss IT and network infrastructure.
* Swisscom started to continuously expand its networks, capacity and transmission speeds/bandwidth at an early stage – because, within a space of just 10 years, data volumes in the fixed network alone increased by 1,040%.
* Swisscom has continued to adopt the very latest technologies in the expansion of its networks – for example, being the first European telecommunications provider to introduce G.fast. In October 2020, Swisscom was also the first to test a prototype of a 50 Giga PON Line Card and achieve a transmission speed of 50 Gbit/s in a real network environment in the access network.
* 2006 marked the start of a Fiber to the Curb (FTTC) expansion throughout Switzerland. This was followed by a Fiber to the Home (FTTH) rollout to the top 20 cities, which began in 2008.
* In 2015, Swisscom launched a globally unparalleled expansion initiative with the aim of modernising the network in every Swiss municipality by the end of 2021 – the basis was Fiber to the Street (FTTS), whereby fibre optics are installed up to around 200 metres from a property.

text: * In 2015, Swisscom launched a globally unparalleled expansion initiative with the aim of modernising the network in every Swiss municipality by the end of 2021 – the basis was Fiber to the Street (FTTS), whereby fibre optics are installed up to around 200 metres from a property.
* In early 2020, Swisscom decided on the next stage of the expansion: to double FTTH coverage from around 30% today to up to 60% by the end of 2025.
What is your opinion on our network strategy and where do you see the challenges in modern high-performance networks for Switzerland or the world as a whole?
Digital greetings, Christoph
Want to carve out a career with Swisscom? Are you looking for a new challenge with the freedom to shape it as you wish? We are looking for DevOps Engineers, Product Owners & Managers, Solution Managers, Release Train Engineers and other talents. Are you interested in the ICT and telecommunications industry? Do you value an agile way of working, which allows you to help shape the future of a company? You can find out more about working at Swisscom here: swisscom.com/jobs. We are also looking for DevOps experts in Rotterdam.
Find out more here.
## An article by:
Christoph Aeschlimann
CEO Swisscom AG
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What you do is who we are.
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Connect people, places and things
Make your event even more attractive with a high-performance event network based on the best infrastructure in Switzerland.
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#### High Performance
Our networks are equal to every situation, from thousands of simultaneous users to small pools of users with high performance requirements.
#### Unlimited possibilities
We offer everything from simple to highly complex networks, regardless of location and tailored to your requirements.
#### Top security
We protect your network from undesired intrusions and work according to the latest security standards.
## All from a single source
## From consultation to implementation
We can meet any requirements – the more challenging the better! As an integrated service provider, we advise and assist you before, during and after your event. Take advantage of our many years of experience in staging a wide range of events, from annual general meetings to major spectacles. We offer expertise for IT projects ranging from the simple to the highly complex. We are used to meeting the highest standards of quality and reliability. Don’t leave any aspect of your communications infrastructure to chance.
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text: ## IT Consulting & Software Engineering
#  Differentiation through first-class software engineering
Stand out from the competition with custom banking solutions and choose secure, high-quality bespoke apps. Your products’ smooth user experience allows you to ensure inspiring customer experiences and keep your promise to customers. Swisscom’s IT Consulting and Software Engineering team supports you on this path.
###  Quality consulting and software development from a single source
To meet the banking service and solution requirements of today’s banking customers, offering real-time data processing and the integration of all digital channels is vital. Based on a broad technology portfolio and the latest cloud approaches, IT Consulting and Software Engineering implements your custom solution, with consideration of the requirements of modern, mobile use.
Whether you are looking to offer innovative apps, integrate solutions or expand and develop your core banking system, the needs of your customers will determine the technology you require. Using open industry standards enables trends to be continuously incorporated into the further development of your software solution. Our IT Consulting and Software Engineering team advises and supports you in the development of your solution, the architecture, the choice of technology and the visual design, and takes care of the software development on your behalf. Our experts are also there to advise on the latest technology trends and performance optimisation too.
####  What's in it for you
* Advice on all aspects of software solutions, software development and ICT issues.
* Custom software with the quality of a standard solution, optimally tailored to your needs.
* Bespoke apps and continual development of your banking software solution.
###  Your benefits
* **First-class user experience** : Solutions based on the latest knowledge and tailored to your needs.
* **Reliable project management** : Agile methods and project management expertise ensure targets are achieved.
* **Results-oriented requirements engineering** : The development team and all the parties involved work together throughout all phases of the project.
###  When is it the right solution?
Are you looking for a team of experts to advise you on all areas relating to software solutions and software development? Are you looking for a partner to implement a custom solution or do you need technical due diligence to inform your make-or-buy decisions? Would you like a holistic analysis and implementation-focused options? Are you hoping to achieve an advantage by integrating different, heterogeneous systems?
Trust us with your projects and rely on our IT Consulting and Software Engineering experience. As a bank, you will benefit from our proven industry expertise, including:
* Complex front-end systems for banks with APIs to the core banking system
* Intuitive mobile payment apps
* Successful migration of existing legacy systems to modern core banking applications
* Data and storage platforms for digital assets
Certified AWS Partner
###  Why Swisscom?
* Swiss-made Software: Local team ensures optimum implementation efficiency and maximum product quality
* In-depth knowledge: Vast, in-depth ICT and banking expertise
* Broad technology portfolio: Exactly the right solution for the problem and the customer requirement
###  Our offer
##  The first step

text: * Intuitive mobile payment apps
* Successful migration of existing legacy systems to modern core banking applications
* Data and storage platforms for digital assets
Certified AWS Partner
###  Why Swisscom?
* Swiss-made Software: Local team ensures optimum implementation efficiency and maximum product quality
* In-depth knowledge: Vast, in-depth ICT and banking expertise
* Broad technology portfolio: Exactly the right solution for the problem and the customer requirement
###  Our offer
##  The first step
Start your journey with our IT Consulting and Software Engineering team and arrange an initial, no-obligation consultation.
Contact us
####  Download
* Factsheet IT Consulting & Software Engineering
####  Links
* IFZ FinTech Study 2021
###  Our support for banks
#### Consulting
Support for the development of complex banking software
To secure its competitive advantage, a bank wants to implement a proprietary solution and integrate third-party components into its system landscape. To implement this, it requires support from IT and banking experts.
##### Our solution
Our banking IT Consulting & Software Engineering consultants advise the bank on the optimum architecture and how to achieve a successful implementation. They work hand in hand with the bank’s internal architects and developers to achieve the optimal outcome.
#### Custom development
Implementation of modern software development for banking
A bank needs a piece of software that is not available as a standard product. Due to business requirements, it wants to fully outsource the development of the modern web application with a self-service area for end customers.
##### Our solution
Our experts take care of the software development and can handle the entire development process if necessary. We work closely with the bank to refine their requirements and define an architecture that incorporates the latest cloud approaches. This is then implemented, tested and released. Agile, iterative working methods are deployed throughout the development process, and the bank is involved at all times. This ensures that all of the bank’s requirements are met.
#### Portals
Support for portal solutions
A bank wants to completely replace its old portal with a new, user-friendly version that can be customised. It must allow the integration of applications that go beyond the functionality of a typical CMS.
##### Our solution
Swisscom not only provides support during provider evaluation but also gives consideration from the outset to options such as future data migration needs and the integration of third-party applications. This creates a user-friendly, future-proof portal which underlines the bank’s modern image.
####  Our experts will be happy to answer your questions. Contact us.
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text: ### Highlights
#### Product description
## Do you have any questions?
​ Sales Hotline
0800 555 155
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​ Chat
Start our live chat
_​_ Swisscom Shop
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text: Real estate expertise for Swisscom
# Corporate Real Estate Management
We manage around 13,000 properties across Switzerland for Swisscom with a combined surface area of over one million square metres. From project development, construction project management, leasing and rentals to building services management, we are responsible for every aspect of the property life cycle. We help Swisscom to be competitive with a real estate portfolio focused on our core business.
360° services
## Comprehensive services across the entire life cycle
Our services shown across the life cycle
Portfolio
## More than 13,000 properties throughout Switzerland
## One of 1,000 technical commercial properties
One of the most advanced data centres in Switzerland is located in Wankdorf near Bern. As Swisscom’s largest data centre, it is one of the most energy efficient in the world. This is just one of around 1,000 commercial properties that ensures the safe and reliable operation of our infrastructure.
More about the Wankdorf Data Centre
## One of 90 office properties
The Swisscom Business Park in Ittigen creates the ideal space for modern collaboration for 2,000 employees. This visionary construction is a symbol of innovative strength and sustainability. It is one of 90 office buildings in which around 18,000 Swisscom employees and partners work throughout Switzerland.
More about the Swisscom Business Park in Ittigen (711 KB)(opens in new tab)
## One of 12,000 small properties
The excellent quality of our networks is due in no small part to the many sites at which we operate mobile communication antennas. The strategic importance of the network requires both long-term planning and active maintenance of partner relationships. An established model of dialogue with community representatives supports our search for sites.
More about the dialogue model
## One of 120 Shops
More about our Shops
1.   2.   3.   4.
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Core strengths
## Develop, build, rent, run
Corporate Real Estate Management is the competence centre for everything related to Swisscom real estate, representing Swisscom Real Estate Ltd as owner and landlord. We advise all Swisscom business units on real estate issues across the entire real-estate life cycle. Our goal is to ensure adequate and flexible availability of space and related services.
Portfolio
### We develop the real estate strategy
The right property at the right time in the right place: we develop Swisscom’s real estate, site and property strategies. We continuously analyse the existing portfolio and align it with core business needs.
Owners Representation
### We are the competence centre for building matters
As building contractor representatives and consultants, we safeguard the interests of investors and users for all of Swisscom’s new construction and conversion projects. This includes long-term investment planning as well as defining expansion standards and their quality assurance during implementation.
Asset Management
### We secure space and rights of use

text: Owners Representation
### We are the competence centre for building matters
As building contractor representatives and consultants, we safeguard the interests of investors and users for all of Swisscom’s new construction and conversion projects. This includes long-term investment planning as well as defining expansion standards and their quality assurance during implementation.
Asset Management
### We secure space and rights of use
Invest in the portfolio or sell, rent? We implement our property strategy by constantly anticipating the impact of business developments on existing properties. With strategic partners, we operationalise space management with the aim of achieving efficient building utilisation.
Product- & Provider Management
### We manage building services
Working with specialist partners, we provide all the services required to run our buildings. By actively controlling facility management, we ensure the quality and further development of any related services.
Organisation
## Our service areas
Corporate Real Estate Management is part of Swisscom Group Business Steering and is responsible for all Swisscom Real Estate Ltd companies as a wholly owned subsidiary of Swisscom.
For rent
## Our rental properties
Our marketing partner Wincasa handles properties available for rent.
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Any questions?
We're there for you. Please don’t hesitate to contact us.
Jöri Engel
Head Corporate Real Estate Management
CEO Swisscom Immobilien AG

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Callfilter spares you the hassle of unsolicited cold calls. It automatically blocks incoming calls from numbers on a list that is continually updated using specific criteria. This service is for free.
###  Blocking numbers manually
With Callfilter activated, you can create your own list of blocked numbers. To do this, select on My Swisscom(opens in new tab) (Customer Center) ‘Manually block and enable numbers’ in the ‘Callfilter’ tile. You can add up to 200 numbers and update your list at any time. If you would like to block calls from a particular canton or country, please enter the dialling code in question followed by an asterisk (for example, England with international prefix +44 12*).
You can also block numbers right on your phone. Please note that these call barring can only be reversed in My Swisscom(opens in new tab).
* You can block the last call you received directly on your phone by entering *00#: this number will be added to your individual blockinglist.
* If you have a Swisscom HD phone, you can also block calls using the crown button.
* Recommended security measures and what you can do in case of abuse.
###  Activating Callfilter
The free Callfilter filters out calls from suspicious call centres by blocking numbers on the basis of specific criteria. Visit the Swisscom Cockpit(opens in new tab), click on the menu and go to "Call settings" to activate and deactivate the Callfilter and to view the last 20 blocked calls.
###  New: you can now block or unblock individual numbers
The Callfilter now allows you to block or unblock numbers of your choice: visit the Swisscom Cockpit, click on the menu and go to "Call settings".
###  Do Not Disturb
The mode Do not disturb allows you to mute calls, alerts and messages, so you won’t be disturbed during holidays, important appointments or when driving. Go to your mobile settings to activate the mode manually or to specify a time period. Most devices also allow you to determine who you wish to block or allow to contact you and when.
###  Block SMS advertising messages
Next to annoying calls with Mobile you can also block unsolicited SMS. Extra care should be exercised when you are requested to send back a SMS or call a number. In particular, this is true if you do not know the company behind the advertising SMS.
If you do not want to receive further advertising SMS from a company, you can cancel them thusly:
* Identify the sender with the help of a short form list.

text: Next to annoying calls with Mobile you can also block unsolicited SMS. Extra care should be exercised when you are requested to send back a SMS or call a number. In particular, this is true if you do not know the company behind the advertising SMS.
If you do not want to receive further advertising SMS from a company, you can cancel them thusly:
* Identify the sender with the help of a short form list.
* Inform the sender that you don't like to receive further advertising SMS. The simplest way to achieve this, is by sending a SMS to the sender with the content STOP ALL.
###  Additional blacklists
Additional advice on protecting yourself from unwanted calls is provided below:
* Device Instructions. If you cannot find your device listed, try the instructions for the previous or successor model.
* You can add an asterisk (*) to your entry in the phone book at local.ch This indicates that you do not want to receive advertising calls and this will be respected by legitimate call centres.
* If your number is not listed in the phone book, but you would still like to protect it, you can have it put on the telephone block list of CallNet.ch – this has the same function as the asterisk entry in the phone book.
* You can have your address entered on the Robinson list for postal advertising and door-to-door selling.
##  Block premium rate line numbers Landline Mobile
###  Blocking 0900 numbers and value-added services
Block chargeable numbers. How to block calls from your fixed network connection to 090 numbers or other value-added services.
###  Emergency numbers when blocked
Regardless of call blocking, the emergency number 144 is always available. General services and emergency numbers can be called even when blocking is activated.
###  Blocking 0900 numbers and value-added services
Prevent chargeable calls (i.e. 090x numbers or value added services) from being made from your landline telephone. You can block outgoing calls on My Swisscom. To do this, select ‘Adjust settings’ in the ‘Call barring settings’ tile and choose a call barring set.
###  Blocking mobile payments
To block SMS/MMS short numbers and Swisscom Pay for adult entertainment, go to the ‘Block mobile payment’ tile in My Swisscom and select the ‘Manage settings’ button. Here you can define which services you wish to block.
For persons under 16 years of age, access to value-added services (mobile payment and adult entertainment via SMS/MMS and Swisscom Pay) is automatically blocked due to statutory protection of minors requirements. The block is lifted when the person reaches their 16th birthday. Before that, the legal guardian can have mobile payment unblocked by Swisscom via 0800 800 800.
###  Note on value added services
If you block all value-added services, you will no longer be able make payments via your mobile bill through Swisscom Pay and SMS short numbers.
##  Notification service for unfair advertising

text: ###  Note on value added services
If you block all value-added services, you will no longer be able make payments via your mobile bill through Swisscom Pay and SMS short numbers.
##  Notification service for unfair advertising
You can report unwanted advertising calls immediately by adding the caller's number to the activated Callfilter blacklist. This prevents you receiving any further calls from this number. It also provides important information to Callfilter, which then processes it further. If legitimate calls are blocked by Callfilter, you can also unblock them in My Swisscom or in Swisscom Cockpit and report them to us.
Swisscom residential customers and business customers can use a form to request information on blocked numbers (calls and SMS).
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: ## IoT with Multisense
#  Multisense – your simple introduction to the Internet of Things
Swisscom Multisense is a versatile IoT sensor with countless applications, including in smart buildings and smart offices. You can quickly implement IoT solutions for automation, surveillance, alarms and services in your company without any special technological expertise.
Would you like to harness the opportunities of IoT without needing a lot of prior knowledge? Multisense offers the ideal solution.
###  Up and running quickly: Multisense – the smart IoT sensor
Try it out on a small scale then implement quickly and scale up rapidly. You can test a range of application scenarios easily with a single IoT device, including temperature and humidity monitoring, workplace occupancy, door monitoring, device operating status monitoring and notifications when thresholds are exceeded. Multisense comes with predefined settings for these and many other application scenarios. You can therefore start using Multisense straight away.
####  Multisense features
* Multiple sensors in a single battery-powered IoT device
* Swiss quality from Swisscom, developed for the needs of your market
* Collects data as the basis for a wide range of optimisation and automation processes
###  Your benefits
* A single smart IoT device with countless applications
* Low operating costs with up to 10 years’ battery life
* Predefined modes to accelerate your IoT project’s time-to-market
###  When is Multisense the right solution?
If you want to deploy just one smart device to collect a range of different data and optimise your processes, or if you want to digitise your services and products, then this is the right solution for you. It will keep your initial investments low and the development time short.
Perhaps you work in the smart building, smart office, facility management or healthcare sectors, and want to collect data such as temperature and humidity data automatically, monitor user behaviour and status or send automated alerts. Multisense supplies the data you need from its temperature and humidity sensor, acceleration and shock sensor, reed switch and vibration sensor. You can familiarise yourself with the Internet of Things without a lot of prior knowledge. You want to test your use case efficiently and get it ready for the market in order to generate added value rapidly.
###  Why Swisscom?
* **Simple** : You get low-threshold access to the IoT.
* **Single source** : Hardware, connectivity and data forwarding from Swisscom
* **Unlimited** : With Multisense, you can create unlimited IoT use cases with just one device.
###  The first step
###  Multisense demo package
Our starter package will help you take your first successful steps into the world of IoT.
Includes:
* 10 Multisense IoT devices in your chosen mode (modes can be changed)
* 4 months’ service operation
* Individual introductory workshop
Find out more
####  Downloads
* Multisense factsheet
* Multisense user guide
###  Multisense quotations
####  Request a no-obligation quotation
Talk to us about your requirements. We will be happy to send you a personalised quotation.
Request quotation
###  Multisense in a nutshell

text: Our starter package will help you take your first successful steps into the world of IoT.
Includes:
* 10 Multisense IoT devices in your chosen mode (modes can be changed)
* 4 months’ service operation
* Individual introductory workshop
Find out more
####  Downloads
* Multisense factsheet
* Multisense user guide
###  Multisense quotations
####  Request a no-obligation quotation
Talk to us about your requirements. We will be happy to send you a personalised quotation.
Request quotation
###  Multisense in a nutshell
One for all: the compact Multisense IoT device offers you a range of advanced, highly versatile sensors. You can customise the design on the front by adding your logo and/or coordinating the colour.
###  Multisense in practice
Multisense has a multitude of possible applications, e.g. with these predefined modes. Would you like customised settings? The possibilities are endless!
#### Temperature and humidity
Receive indoor environment information
Indoor environment information lets you create and monitor specific work zones and special working environments, which are modified for the activity in question. For example, you can monitor the humidity in archive rooms or automate the temperature in cold storage areas.
#### Available workstations
Analyse workplace occupancy
Multisense data provides you with meaningful information relating to actual workplace occupancy. You can use this to optimise the organisation’s site strategy and behaviour and take a significant step towards the Smart Office.
#### Door monitoring
Evaluate door and window opening
Identify how frequently and/or at what time different moving parts such as doors, gates, window etc. are used. Use the data collected to design a Smart Building solution and optimise your processes, for example in facility management.
#### Device and systems monitoring
Optimise servicing and maintenance
Multisense transmits data relating to the operational status of devices and systems, based on their movements and current position. Combined with the temperature data from the monitored devices, you get a meaningful picture that provides important servicing and maintenance information.
#### Service button
Order support at the touch of a button
Broken printer? Overflowing paper container? Faulty coffee machine? Simply press the Multisense Service button and the service staff will take care of it. Or initiate the desired action in the ERP at the touch of a button. This is how smart infrastructure becomes a reality.
#### Motion detectors
Intervene more quickly
Multisense triggers an alarm when an object moves or its position changes. You are informed immediately and can intervene right away.
‘With the Multisense IoT sensor, we have made fire extinguisher cabinets intelligent.’
Marcel Wyss, CEO and owner of Universal-Feuerlöschgeräte AG
At the HC Ambrì-Piotta ice hockey stadium, Multisense triggers an immediate notification if a fire extinguisher cabinet is opened or is damaged by water. This guarantees that the fire extinguishers will be fully functional in an emergency.
Find out more(opens in new tab)
###  Find out more about Multisense and IoT
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: With My Swisscom App, everything becomes easier. Quickly and easily you can see your current costs, invoices and much more directly on your mobile phone. Discover this handy helper in the course.
**Please note:**
For participation in the online course, you will need your computer (PC/Mac) and an Internet browser (Google Chrome is recommended). No special installations are required and you will not be videoed while taking part in the course (so you do not need a camera on your computer). You will receive an e-mail link to access the online course at least 1 day before the start of the course.
Until further notice
Free of charge
__ 45 minutes

text: # The best network in Switzerland, ready for 5G.
With 5G, the mobile network is now faster, more reliable and more powerful than ever before. It is opening up new opportunities – for our communities, for the economy and for Switzerland as a whole.
#####  Winner of the connect mobile network test 2022
## Swisscom Academy Trainer Marcel explains network expansion
Swisscom is constantly expanding the capacity and coverage of its network in cities, in the countryside and everywhere in between. Technology-neutral with 3G, 4G and 5G and convergent with our fibre-optic network. (length 03:27 min.)
More on the fixed network expansion
## Better with 5G: four examples of what 5G is good for.
«I can already game, surf and stream music and videos wherever I want. So why do I need 5G?»
## Collaboration
New ideas are currently being gathered to determine precisely how 5G will change collaboration. What we do know is that productive work in temporary or remote locations is already possible thanks to 5G.
## Sports training
We are already beginning to understand how 5G will open up completely new forms of entertainment. Downloading an entire season of your favourite series in seconds is a great way to start.
More in Swisscom Magazine(opens in new tab)
## On the move
Whether 5G will enable us to fly around in autonomous drones one day remains to be seen. As a first step, 5G is helping to improve traffic flow and reduce traffic jams.
More in Swisscom Magazine(opens in new tab)
## On construction sites
Will 5G enable remote-controlled robots to revolutionise the building sites of tomorrow? Possibly. 5G fixed wireless access is already contributing to increased efficiency on building sites.
Find out more
1.   2.   3.   4.   5.
__ Previous __Next
## Better with 5G: six benefits of 5G.
###  Internet speed
5G is between two and ten times faster than the current download speed on 4G. 5G will make download speeds up to 2 Gbit/s possible initially, with speeds of up to 10 Gbit/s following soon.
###  Response time
5G provides virtually delay-free communication in real time. Thanks to 5G, the response time will fall from the current 25 to 35 milliseconds to just a few milliseconds.
###  Capacity
5G enables far more devices to transfer far more data simultaneously. This is important because we now send as much data in half a day as we used to send in a week five years ago.
###  Sustainability
The network is more sustainable with 5G. Transferring 1 MB of data only requires 0.2 watts instead of 5400 watts with 2G.
###  Decentralised cloud
5G enables decentralised, mobile-connected clouds for applications that provide the required resources with greater agility and flexibility.
###  Guaranteed network capacities
5G enables guaranteed network capacity (network slicing), for example, for emergency services in the event of a major incident.
## 5G News
####  Mobile telephony and health
__ Find out more
####  Bye Bye 3G
__ Find out more
## 5G for companies

text: ###  Decentralised cloud
5G enables decentralised, mobile-connected clouds for applications that provide the required resources with greater agility and flexibility.
###  Guaranteed network capacities
5G enables guaranteed network capacity (network slicing), for example, for emergency services in the event of a major incident.
## 5G News
####  Mobile telephony and health
__ Find out more
####  Bye Bye 3G
__ Find out more
## 5G for companies
he 5G Campus Solution enables Swisscom to provide you with the opportunity to digitise your entire process chain. This provides manufacturing companies with significant efficiency gains and potential for cost savings.
Make contact
## FAQ
Here you will find the most important answers for 5G.
#### Is 5G available in my area?
Current 5G coverage can be seen on this maps(opens in new tab) (incl. 4G and 3G).
#### Is my smartphone compatible with 5G?
The manufacturer’s product details indicate whether your device supports 5G. Devices bought before spring 2019 do not support 5G.
#### Does the Internet Booster support 5G?
The 5G Internet-Booster is now available from Swisscom. This gives you speeds at home of up to 600 Mbit/s or even 1 Gbit/s from mid-2022.
More information
#### What are the benefits of 5G?
In short, 5G provides a higher internet speed and a shorter response time (latency). This is advantageous for a wide range of applications, from productive collaboration, streaming or gaming, to optimisation of processes in production facilities.
Mehr zu Mobilfunk und Gesundheit
#### Does the introduction of 5G require new research to determine whether the technology is dangerous?
Initially, 5G will run on similar frequencies to 4G and 3G. So the existing studies are conclusive in this case.
Go to article(opens in new tab)
More about masts, environment and health
#### What’s the difference between 5G and 5G+?
* 5G offers good area coverage outdoors and indoors and enables speeds of up to 1 Gbit/s.
* 5G+ refers to the use of 5G with high bandwidths and offers download speeds of up to 2G Gbit/s.
#### Why can’t I get reception on my 5G smartphone everywhere in Switzerland?
Swisscom provides 5G mobile coverage to more than 90% of the Swiss population. However, the first generation of 5G devices (such as the Samsung Galaxy S10 5G or the Samsung Galaxy Note10+ 5G) can only support the 5G N78 band, meaning they can only use 5G+. Nonetheless, these smartphones are compatible with the latest 4G standards, thus ensuring that there are no limitations to network service.
#### Why is the speed slow even though the 5G symbol is displayed?
Due to the current stage of development of the 5G mobile communication standard, a device may display 5G even though it is using 4G (this does not only affect the Swisscom network). This mainly affects the first-generation 5G devices from 2019.
#### Overview of mobile communications technologies
5G
|
The latest mobile telephony standard currently offers speeds of up to 2 Gbit/s.
---|---
4G+/LTE Adanced
|

text: Due to the current stage of development of the 5G mobile communication standard, a device may display 5G even though it is using 4G (this does not only affect the Swisscom network). This mainly affects the first-generation 5G devices from 2019.
#### Overview of mobile communications technologies
5G
|
The latest mobile telephony standard currently offers speeds of up to 2 Gbit/s.
---|---
4G+/LTE Adanced
|
4G+/LTE Advanced enables a theoretical bandwidth of up to 700 Mbit/s on the mobile phone network. Speeds of up to 300 Mbit/s are already available to 90% of the Swiss population and 72% can access speeds of up to 500 Mbit/s.
4G/LTE (Long Term Evolution)
|
4G/LTE is the successor to 3G technology. It represents the fourth generation of mobile technology. 4G currently enables mobile broadband data rates of up to 150 Mbit/.
3G
|
3G is the third generation of mobile technology and includes UMTS, HSPA und HSPA+. 3G enables speeds of up to 42 Mbit/s and covers 99% of the Swiss population.
2G
|
2G is the second generation of mobile technology that is being phased out by the end of 2020 after more than 25 years. It includes mobile technology such as GPRS, EDGE and GSM.
Carrier Aggregation (frequency bundling)
|
Carrier aggregation is a way of increasing the data rate per user by connecting several frequency blocks together. It means a much larger number of users can use a radio cell simultaneously with higher speeds.
EDGE (Enhanced Data Rates for GSM Evolution)
|
EDGE is a feature of the second mobile technology generation and is being phased out by the end of 2020 after more than 25 years. EDGE enables data transfer speeds of up to 256 kbit/s.
GPRS
|
La rete GPRS appartiene alla seconda generazione di telefonia mobile e sarà disattivata entro la fine del 2020, dopo più di 25 anni di servizio. Sulla GPRS era possibile raggiungere velocità di trasmissione da 30 a 40 kbit/s.
GSM-Netz (Global System for Mobile Communications)
|
GSM is a global digital mobile telephony standard within the second mobile technology generation and is being phased out by the end of 2020 after more than 25 years. As well as voice and data transmission, it supported services such as SMS and international roaming.
HSPA (High Speed Packet Access)
|
HSPA is a further development of the UMTS mobile telephony standard. HSPA allows a much greater number of customers than was possible with UMTS to use a radio cell at the same time and at a constantly high speed. A transfer rate of up to 14.4 Mbit/s is supported by HSPA.
HSPA+
|
HSPA+, also known as HSPA Evolution, is the expansion of HSPA for locations experiencing regularly high customer demand. Each radio cell offers a transmission capacity of up to 21 Mbit/s.
UMTS (Universal Mobile Telecommunications System)
|

text: HSPA+
|
HSPA+, also known as HSPA Evolution, is the expansion of HSPA for locations experiencing regularly high customer demand. Each radio cell offers a transmission capacity of up to 21 Mbit/s.
UMTS (Universal Mobile Telecommunications System)
|
UMTS is a third-generation international mobile telephony standard that combines mobile multimedia and voice services. Speeds of up to 384 kbit/s are possible with UMTS.

text: # Consulting & project management
One-stop solutions
Together, we bring together content, infrastructure and digital solutions to provide a total experience, creating unforgettable experiences for your visitors.
Subscribe to newsletter
## As individual as your event
As a company, you want to bring your brand to life at events and incorporate these events as seamlessly as possible into your brand communication, all using the latest digital solutions. We therefore offer you a pool of experts in concept design & dramaturgy, event internet & networks, video production & live streaming as well as attendee & ticket management.
### Efficient
Interdisciplinary and holistic from project planning through to completion – we keep time and costs under control.
### Tested
Offering proven expertise and services, we have been firmly established on the Swiss and international markets for more than 10 years.
### Independent
We provide a free choice of partners to offer the best possible value.
## A competent partner throughout all project stages
### Requirements analysis
In the first step, we work with you in an initial meeting or workshop to clarify your goals, your messages and your strategy.
### Concept phase
We transform your goals, messages and strategy into a story to create an overall experience and determine the necessary infrastructure.
### Solution design & planning
A final technical and implementation solution is then defined on the basis of the developed concept.
### Implementation and realisation
We bring in your and our partners and implement the project together.
### Project completion & debriefing
We conduct a review together with you. A report is then created based on the gathered data and used to analyse the success or failure of the project.
## Your contact
Christian Fink
Senior Creative Consultant
Tel. +41-58-221 15 56
Contact expert

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# Local loop on partial section
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Here you can find product information on entirely unbundled access to a partial subscriber access line from Swisscom (T-TAL).
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**Contract documents**
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#### Service description
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Service Description T-TAL
(PDF file, 74 KB)
#### Manuals
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Price Manual T-TAL
(PDF file, 80 KB)
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Operational Manual T-TAL
(PDF file, 3 MB)
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Technical Manual T-TAL
(PDF file, 109 KB)
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**Product-independent contract elements**
* * *
\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
* * *
\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents

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*
Work Smart Coaching
#  Work Smart stands and falls with the corporate culture
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The working world, value systems and what is expected of employers are changing. Petra Schmidhalter, Work Smart Coach at Swisscom, explains the significance of new, smart working methods.
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Published in the Handelszeitung and Bilanz, December 2017
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Ms Schmidhalter, what consequences does the unstoppable progression of networks have for our work?
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Employees are flexible and self-determining as never before. Networks enable collaborations without limits – regardless of time, location or device. However, in order for employees to be able to use the new solutions gainfully, they must learn new skills and practices and break with old patterns. The organisation must take on a great deal of responsibility. Because networks can also be very demanding. So we have to learn to deal with networks and structure them.
* * *
And what does this mean for the ICT systems?
* * *
New technologies, when used correctly, help us to work more efficiently. However, along with the right tools we also need the right methodology and a suitable corporate culture. Because despite the mass of technology, each solution is only as good as the person who is using it.
* * *
So what does the state-of-the-art workplace look like?
* * *
There’s so such thing as “the” state-of-the-art workplace. The important thing is for the workplace to adapt to the roles and needs of the users. Ideally, employees are able to select their own working location and times freely: For example, for “deep work” they stay in their home office so as not to be distracted. To save themselves the train journey and be creative, they go to the co-working space around the corner, and for team meetings they head to the office. Anyone rethinking their office cannot ignore the concept of “activity-based working”, which is when I select the workplace based on the work content, because I want it to enable me to perform my activities well.
* * *
What happens when there are no more fixed locations and times?
* * *
It’s not the case the all employees are going to be able and willing to work flexibly in the future. Rather, the opportunity should be there for those who want it. Certain boundaries are however set down, on the customer front, for example. But it is interesting that, in general, we’re seeing a tendency to return to the office. Agile forms of working and organisation in particular thrive on physical communication. Therefore, companies should maintain a flexible office concept in their buildings in order to keep their working environment versatile and also suitable for different activities.
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What are the effects of these new, flexible working methods?
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text: * * *
What are the effects of these new, flexible working methods?
* * *
Organisations are developing from “storing organisations” where data and documents are only accessible to limited user groups into “sharing organisations” where everything is saved centrally and is accessible to everyone. The new technologies are shaping these new forms of collaboration to a high degree. And the type of collaboration in turn shapes the corporate culture, for instance our understanding of leadership.
* * *
So the style of leadership is also under scrutiny?
* * *
Yes, the role of leadership is changing completely. In the 20th century, the boss’s role was mainly a supervisory one. The work was repetitive and could be planned and controlled. Today’s complex systems require managers who inspire and who share a jointly defined vision with the teams. Thus, the supervisor should assume the role of the coach, creating the general conditions that enable employees to realise their full potential.
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Would you like to regularly receive interesting articles and whitepapers on current ICT topics?
> Subscribe
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More on the topic
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Interview with Barbara Josef, 5to9 partner
#### “Change management is not enough”
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Interview with Barbara Josef, 5to9 partner
#### “Change management is not enough”
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Using AI for UCC
#### Intelligent solutions to benefit the customer
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Using AI for UCC
#### Intelligent solutions to benefit the customer
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text: ## Kontaktformular
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # Desktop chargers, battery chargers & power banks
#### All the power you need for your mobile, tablet or laptop
As we all know, devices need charging regularly. There are a wide variety of power supply options out there, including USB chargers, desktop chargers or mobile power supply. One option is to charge your mobile by connecting it to a power supply via a USB cable. The latest smartphones have an integrated USB C port that allows for even faster charging, ensuring that your device is ready to use in no time.
#### The new alternative to charger cables
Today, many mobile devices no longer need charging via a cable, but can be placed on an inductive charging pad or docking station or inside a smart case with charging function. You simply place your mobile on the pad or inside the case and the battery starts charging. Wireless charging stations are particularly popular nowadays given the extra freedom you enjoy.
#### Power bank for charging on the move
Out and about with no access to a power point? It is also possible to charge your phone using a power bank – an external mobile battery. Solar and wireless power bank models are also available. USB-A, USB-C, Lightning or Micro-USB: for every port, there’s a compatible power bank. To recharge the back-up battery, simply connect the power bank to a power outlet or USB port. Your compact assistant will then be ready for its next mobile charging job.

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# “It’s never boring in IT.”
No teaching and no teachers: that’s the Ecole 42 motto. I study at the legendary, free computer programming school in Lausanne and work with Swisscom’s IT systems as an intern.
Joseph Enkaoua, Praktikant DevOps
21 April 2023
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Lausanne
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%{gcr.lead}
At Ecole 42, motivation, curiosity and perseverance are what count. Education, degrees or experience don’t matter. It’s this approach that has enabled me, as a career changer from Israel, to study IT in Switzerland. The trial month at Ecole 42 is like being thrown into the deep end of a swimming pool. As a layman, I had to solve complex coding tasks with content that was almost incomprehensible without experience. But I enjoy problem-solving, and I managed it.
Developing, testing, deploying, automating: my DevOps internship at Swisscom is extremely varied and exceeds my expectations. At the moment, I’m working full time and studying in my free time. My work-life balance? When I’m riding my motorcycle, I can empty my head and just feel free.
_Swisscom supports Ecole 42 as a sponsor._
## Joseph Enkaoua
## Praktikant DevOps
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
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text: Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
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"No two days are the same."
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## Core Banking Radar
## «Mambu - a new generation of core banking system manufacturer relies on SaaS»
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Berlin’s fintech Mambu built a cloud-native, core banking platform from the ground up. As an alternative concept to traditional core banking systems, its solution is based on the composable banking approach. With more than 160 customers already, Mambu has definitely passed the first practical test. Certainly the best-known customer is the innovation bank N26.
In cooperation with the Business Engineering Institute St. Gallen (BEI), the Core Banking Radar of Swisscom has been monitoring the system support of banks since 2017, and analyses the most common systems in Switzerland at regular intervals using a comprehensive assessment module. This article combines findings from a detailed survey of the manufacturer Mambu and current market trends in order to highlight developments in core banking and shows success factors for system support by the neo core banking system, Mambu.
Text: Christine Popp, Images: Zense, 12 January 2021
### The challenge of the banks
Accompaniment of a complete customer journey, from the need for home ownership up to moving in, including a first-class customer experience on the mobile phone?
Banks are facing quickly changing requirements in the digital age, some of which cannot be implemented in their established core banking systems as fast as end customers would like.
Hence, every bank is being confronted with the challenge of how their core banking systems will look in the future. The variant of complete migration of a core banking system is very costly. In addition, it blocks resources for years, which are also urgently needed for the future orientation of the bank. Furthermore, a pure replacement by a complete migration of the core banking system most likely does not satisfy the requirements laid down by the bank for the system change, but rather simply replaces the one system with another with somewhat different development focal points (see our comparison of the biggest core banking systems in Switzerland here).
An alternative is offered by neo core banking systems, which promise new features, great flexibility and performance for competitive prices. However, neo core banking systems must first prove themselves in the Swiss market.
### The world of newcomers
At the beginning of 2021, we will see several new core banking systems in the market, which are steadily gaining maturity. Specifically worth mentioning in the German-speaking region are Leveris, Ariadne, Thought Machine and Mambu.
Leveris, from Ireland, generally covers the basic functions by itself – such as items and accounts – in the core, which runs on an Oracle database. Through its central data storage, Leveris enables the analysis of customer requirements in real time. Furthermore, Leveris relies heavily on the integration of peripheral systems. There is currently no coverage of securities functions, but this can be achieved via peripheral systems. Leveris’ customers include very large banks.

text: Leveris, from Ireland, generally covers the basic functions by itself – such as items and accounts – in the core, which runs on an Oracle database. Through its central data storage, Leveris enables the analysis of customer requirements in real time. Furthermore, Leveris relies heavily on the integration of peripheral systems. There is currently no coverage of securities functions, but this can be achieved via peripheral systems. Leveris’ customers include very large banks.
Thought Machine, based in London, also serves major banks with its Vault system, and provides many functions related to smart contracts. Coverage of securities is planned. Currently, Vault customers still – to a great extent – have to add their own graphical user interfaces to Vault for account executives and end customers.
SolitX, from the Swiss company Ariadne, demonstrates innovative transaction processing based on the latest mathematical finance approaches and smart contracts thereby covering extensive services from financing and the securities business. The system is still in the development phase.
The German fintech Mambu provides a ready to use Software-as-a-Service (SaaS) solution including user interfaces, and allows its customer banks to react quickly and flexibly to market requirements through its Open-API strategy. Investment capabilities are also on Mambu’s roadmap.
### Origin and structure of Mambu
Founded in 2011 by three Master’s students Mambu had 450 employees at the end of November 2020, with a sharply increasing trend. The founders saw a market niche for SaaS solutions in core banking, and developed a core banking system from scratch that is exclusively available as a service in the cloud. There is no need for licences and installations; it is subscription based and customers use the platform over the internet with encryption.
Core of Mambu
The core of the Mambu banking system consists of the Product Factory with engines for credit and deposit products (finance), transactions and accounts, a subledger for accounting for the finance products, as well as the customer data. Mambu places the Process Orchestrator on top, which allows for the integration of peripheral systems via so-called connectors without in-depth programming knowledge.
While other systems promote their modularity, Mambu differentiates itself by its vision of “composable banking.” In modular systems, proprietary modules can be combined like pieces of a puzzle that are exactly matched to each other. In contrast, Mambu describes its system as being comparable to Lego bricks: It allows not only configuration within a pre-defined suite, but also provides free expansion by means of provided, open programming interfaces (APIs), which enable the connection of any systems.
Mambu's vision of composable banking
### Customer structure and internationality of Mambu
In its soon to be 10 years of existence, Mambu has created an impressive base of around 160 customers. The original focus was on microfinance institutions, but more and more banks have been added over the years.

text: Mambu's vision of composable banking
### Customer structure and internationality of Mambu
In its soon to be 10 years of existence, Mambu has created an impressive base of around 160 customers. The original focus was on microfinance institutions, but more and more banks have been added over the years.
New10 for example, is the digital spin-off of the Dutch bank ABN AMRO, with the objective of offering a fully-integrated user experience on the mobile phone with a credit decision in 15 minutes, and digital onboarding. The development and market launch of the New10 system, which is completely independent of the parent company, was carried out in 10 months on the basis of the SaaS core banking system platform of Mambu.
Number of customers per form of organisation
Mambu’s customers are mainly found in the retail sector and mostly use special applications such as granting credit and transactions. This also includes a Swiss customer: Bob Finance, which belongs to Valora Schweiz AG, and operates the processing of banking transactions from the Glarner Kantonalbank. According to its own information, Mambu is very good at adapting to local conditions, and its customers are correspondingly international.
Number of customers per region
This internationality is enabled by Mambu’s ecosystem approach to regionalisation: Mambu provides the operation of a core banking system with the most important core functionalities, while the expanded, customised functional coverage is ensured by local providers, depending on the requirements of the customers.
For example, cross-border operation and handling of time zones, currencies and languages for international transfers is supported by the TransferWise peripheral system integrated by Mambu.
### Mambu functionalities
In 2020, the range of functions of the Mambu platform itself covered the areas of payment transactions, financing and deposits as well as customer management.
In the payment area, Mambu also supports innovative services such as an e-Wallet. In addition to standard financial services, factoring and P2P credit functions can be obtained from Mambu. The Mambu functions in the area of investments can only be used when they are available (most likely in 2021).
Besides its own functionalities, Mambu relies heavily on collaboration with peripheral systems with which banks tailor a customer-specific, flexible, complete solution depending on the requirement. That way, very high functionality coverage is possible, naturally depending on the choice of partner.
Functional and non-functional coverage of Mambu in the payment and financial service areas
The customer management and underlying data model support any type of customer, while the partner management enables the display and reference of partner-relevant information.
In addition, Mambu provides support functions like data warehouse, document management and business process management. Hence, Mambu provides a configurable data model for storing and linking any structured and unstructured data. In addition, there is the possibility of storing templates in the system and filling them in dynamically with data from processes. There is also version management, automatic preparation for different channels and tracking of the document status.

text: In addition, Mambu provides support functions like data warehouse, document management and business process management. Hence, Mambu provides a configurable data model for storing and linking any structured and unstructured data. In addition, there is the possibility of storing templates in the system and filling them in dynamically with data from processes. There is also version management, automatic preparation for different channels and tracking of the document status.
The Mambu Process Orchestrator (MPO) is a workflow engine that simplifies the mapping of individual business processes, including the integration of external services, because it supports data exchange between different systems via middleware.
The Mambu Product Factory allows not only the simulation of product ideas, but also the creation of product configurations in the areas of finance, payment and accounts. This also permits, for example, the use of smart contracts.
Today, customers can activate the desired components from a lending cloud engine, transactional cloud engine and a deposit cloud engine. Wealth management and investment cloud engines are in preparation.
Mambu’s flexibly selectable cloud engine packages
### Non-functional support
Whereas Mambu works a great deal with integrated third-party providers for functional coverage compared to established core banking systems in Switzerland, it has above-average coverage for non-functional support.
**Delivery capability and ecosystem**
Due to the openness of the system, Mambu is highly capable of networking. Structured partner management and the cooperation in the ecosystem are important elements of the Mambu DNA. Mambu works together with partners around the globe, who are sought out based on their local knowledge. Mambu’s objective is to put together more and more market-specific teams in order to grow sustainably. The experience from 160 installations in the last 10 years helps with the current approximate 60 implementations.
By its own account, Mambu has sufficient resources for development, integration and maintenance to also be able to address the specific requirements of the customers.
Mambu customers play a central role in the product development of the Mambu SaaS platform by contributing new ideas and evaluating them online According to its own information, a major part of Mambu’s functionalities are proposed by users.
**Operability**
Mambu promises 99.9% availability of the system in a month. This status can be retrieved online at any time and enables uninterrupted maintenance and releases. Data is processed in real time, which makes batch jobs unnecessary to a great extent.
Compared to conventional core banking systems, Mambu considers the launch of the system (without migration) to be less complex due to its user interface.
**Architecture**

text: **Operability**
Mambu promises 99.9% availability of the system in a month. This status can be retrieved online at any time and enables uninterrupted maintenance and releases. Data is processed in real time, which makes batch jobs unnecessary to a great extent.
Compared to conventional core banking systems, Mambu considers the launch of the system (without migration) to be less complex due to its user interface.
**Architecture**
Mambu is operated completely from the cloud, which means all applications are consistently provided online and are highly virtualised, and are no longer installed on dedicated servers of the bank. In Europe, the system currently runs on Amazon Web Services (AWS), and will run on Microsoft Azure and Google Cloud as of 2021. Additional clouds are conceivable; however, many banks have already invested in the mentioned cloud data centres, which is why Mambu focussed primarily on them. Independent of the cloud, Mambu retains control over the source code. Accordingly, ongoing alignment between Mambu cloud operation and any local clouds will be necessary. A local cloud solution must be found for Switzerland, or the Swiss banks on Mambu must inform all their customers about the international data storage until Mambu runs on a cloud with data centres in Switzerland.
Outstanding features of Mambu
### Business model of Mambu
Mambu’s customers pay for their selected service package in the yearly, changeable subscription model. Additional usage volume is charged in addition to base subscription costs that include a certain number of users, which leads to variable total costs. 100 hours are included in the standard service package for technical and procedural support for the activation. Other packages include additional hours of support and workshop days.
Mambu rates its integration and operating costs to be reasonable on a Swiss comparison. There are no separate integration costs because no installations are necessary due to the cloud-based principle, and customers in principle only have to login to Mambu to get started. However, against the background of the possibility to connect different peripheral systems, the challenge arises that they can increase the costs for a complete platform.
The first indicators show prices that are competitive but comparable to Swiss providers, if the complete system is migrated. Mambu’s price structure ought to be interesting especially for retail banks or spin-offs of major banks, which would only like to offer specific services and for which a complete core banking system contains too many functions.
In addition, data migration for smaller banks can be quick and easy, whereas system integrators are required for larger banks, which then result in additional costs.
Theoretically, in our opinion, an innovation bank like N26 can run with the following functionalities from Mambu (the Mambu functionalities that the bank uses in reality remain its company secret, because customers are free to choose what happens after the implementation):
Mambu functionalities which are potentially used by an innovation bank (like N26)
### Future system support with Mambu

text: Theoretically, in our opinion, an innovation bank like N26 can run with the following functionalities from Mambu (the Mambu functionalities that the bank uses in reality remain its company secret, because customers are free to choose what happens after the implementation):
Mambu functionalities which are potentially used by an innovation bank (like N26)
### Future system support with Mambu
According to a recent survey of four banks in Switzerland as part of the Core Banking Radar, there is a particularly high need for solutions that provide overriding coverage of customer relationship management (CRM) and social media, and also support consulting in the areas of investments and finance. Mambu covers the basic functionalities of CRM, such as the underlying management and provision of banking-related customer information, as well as systematic planning of the customer contact. Mambu does not cover consulting and social media itself, but enables the connection of suitable peripheral systems through its openness.
Mambu’s coverage is high for collateral and in product management, with which an important requirement of Swiss banks is fulfilled.
Coverage of Mambu compared to demand in Switzerland
Whether Mambu is suitable for a bank depends on its size and strategy, among other things. When choosing a strategic direction, banks have conflicting priorities: their own governance and freedom to act versus participation in an eco-system that operates together according to agreed standards and is therefore contingent on the standards and acceptance of the others.
Mambu supports the strategic core elements in the development of such a strategy as follows:
* Openness
The basic concept of Mambu is the provision of a basic functionality that can be used transnationally in a standardised way and is integrated in a framework. This concept envisages networking with local system partners in terms of the eco-system in order to cover local requirements and conditions. Due to the central service provision, this only makes sense in an open architecture approach. Hence, the openness of the systems in combination with Mambu is a mandatory requirement. Current trends like open banking or open platforms can therefore be generally supported in eco-systems.
* Data
The consequence from the SaaS-orientated approach is cloud-based data storage. There is the possibility of transnational operation and hosting for data processing that satisfies regulatory requirements. In addition, there are new approaches in which the data is kept locally by Mambu alongside the SaaS guidelines. In each case, however, use of the data in a modular approach calls for a specific data storage and analysis concept in order to use the data of all applications in a bank and also beyond that. Mambu generally supports these approaches.
* Functions

text: * Functions
In addition to the coverage of functionalities such as customer management, account, payment transactions, finance and support functions such as document management, Mambu relies on the integration of peripheral systems for more functionalities. The bank must be prepared to assume the costs for partner management and maintain a high level of integration expertise. That way the functional coverage can be handled flexibly.
* Processes
Tools for process automation and control (also interbank) exist via the extensive support functions. Efficiency and automation are certainly well supported with Mambu. The requirement here is also a high level of technical skill and process expertise in banking.
### Conclusion
Generally, with Mambu, a universal bank should strive for a modular strategy (see the three strategies in the last article), which combines different functional components. In doing so, customer/account management as well as the underlying functionalities from payment transactions and financing are covered by Mambu. Additional functions are performed by peripheral systems that have to be integrated. That way, it is possible to fulfil current requirements in an agile way, such as the accompaniment of customer journeys.
For private banks with a pronounced primary focus on the investment and consulting business, the functional coverage still does not seem to be enough for the time being. It will be crucial here to see in which form a Product Factory 2.0 will support the flexible creation of products in the future. If it turns out to be comprehensive and strong, then there is nothing standing in the way of a modular approach as well in which advisory and customer support functionality is integrated via peripheral systems.
The following success factors must be taken into account for the implementation of a project to integrate Mambu:
* Market alignment
A first success factor for working with Mambu is priority-setting for differentiating services in the market and reliable partners that, for example, take over system support in the customer interaction.
* Architectural understanding
A high level of architectural understanding is required in the bank for orchestration of the integration and partner management; otherwise this can result in high overall costs.
* Profile change up to IT-minded employees
The establishment of extensive IT know-how in the bank is essential for a fast product launch time, and could possibly allow for the implementation of simple solutions with the bank’s own IT expertise.
* Successive migration
It will also be decisive to not aim for an immediate, complete migration, but rather to continue to develop the bank’s own platform in the context of the business orientation in a successive technological conversion.
* Open banking
On the whole, a business orientation is required that targets the development of eco-systems and the implementation of new business models in open banking.

text: * Successive migration
It will also be decisive to not aim for an immediate, complete migration, but rather to continue to develop the bank’s own platform in the context of the business orientation in a successive technological conversion.
* Open banking
On the whole, a business orientation is required that targets the development of eco-systems and the implementation of new business models in open banking.
If these success factors exist, then Mambu, with its composable banking approach, can by all means support the modular strategy of a bank in Switzerland as well. Perhaps banks will dare to test the effect of more agility on the customer experience with a smaller spin-off? The Core Banking Radar will stay on the ball in any case.
###  Articles already published in 2018/ 2019/2020
* Clever core banking system manufacturers are open to innovations from the outside (published 15 March, 2018)
* Expert interview – “We expect evolution rather than revolution” (15 March, 2018)
* Leveris: Bank support at the heart of the digital eco-system (published 23 August, 2018)
* “One size doesn’t fit all”: Core banking system manufacturers increasingly relying on digital eco-systems (published 30 May, 2019)
* SolitX: Smart Financial Contracts as a new approach to system support for banks (published 11 November, 2019)
* “The satisfaction of banks with their core banking systems: An area of tension?” (published 10 July 2020)
Business Engineering Institute St. Gallen
A long-term partnership exists between Swisscom and the Business Engineering Institute St. Gallen (BEI) within the “Ecosystems” Centre of Excellence. This centre deals with topics such as eco-systems, digitisation and transformation, as well as other issues relating to the structure of the financial industry in the future. In addition to its research activities, the BEI carries out projects related to the design and implementation of innovative, cross-sector business models.
Core Banking Radar methodology
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text: #  Centro Business 2.0
On this page:
An overview of the ports on the Centro Business 2.0 and instructions on setting up your router.
* ​Device and ports
* Set up and use
* Instructions and energy consumption
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Centro Business 2.0.
Instructions Centro Business 2.0(opens in new tab)
##  Set up and use
###  Internet & WLAN
* Internet access to inOne SME office(opens in new tab)
* Set up WLAN(opens in new tab)
* Setting up WLAN separate from the network(opens in new tab)
* Measurements in the gigabit range(opens in new tab)
###  Managing
* Access to router portal (local)(opens in new tab)
* Privacy Option(opens in new tab)
* Factory Reset / WAN Reset(opens in new tab)
###  Data traffic
* IP Passthrough Security Gateway(opens in new tab)
* PPPoE Passthrough(opens in new tab)
* Server & Security Gateway with DMZ(opens in new tab)
* Site-to-Site VPN over IPsec(opens in new tab)
###  Security
* Internet Backup (Stick/Toolkit)
* Backup configuration(opens in new tab)
* Firewall for LAN & DMZ(opens in new tab)
###  Network
* IP addressing in the LAN(opens in new tab)
* Set up DynDNS(opens in new tab)
* LAN DHCP pool with static public IPs(opens in new tab)
* Setting up a static public IP 1:1 NAT(opens in new tab)
* Set up port forwarding(opens in new tab)
###  Firmware
* Firmware Update
###  Instructions and energy consumption
#### Overviews (PDF)
* Centro Business/Centro Business 2.0 Comparative overview
* Centro Business/Centro Business 2.0 Overview of functions
#### Instructions (PDF)
* Centro Business 2.0 installation manual (Kupfer / FTTH)
* Centro Business 2.0 installation manual (XGS-PON)
* Centro Business 2.0 Mounting options
#### Declaration of Conformity (PDF)
* Centro Business/Centro Business 2.0 Declaration of Conformity
Energy consumption Centro Business 2.0
##  Frequently asked questions
#### What do the LEDs on my Centro Business mean?
Red, white, blue or green: the flashing or illuminated LED of your router shows you the current status of WLAN, telephony, backup, etc. Consult the the PDF instructions to see what the different LEDs mean.
Find out more about LED behaviour(opens in new tab)
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
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###  Similar help pages
* Swisscom Login
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* Paying your Swisscom bill

text: * You must be taking out a new contract or extending your existing contract.
* You must be at least 16 years of age and accompanied by a legal guardian if purchasing your device in the Swisscom Shop or at least 18 years if ordering from the Online Shop.
* The device must cost at least CHF 48.–.
* The device must have a SIM compartment or be eSIM-enabled.
* The device purchase price cannot be higher than the device finance limit set for each customer. If the new financing plan exceeds the available limit, payment by instalments will not be possible.
* You can only pay for 1 smartphone in instalments per mobile contract.

text: Posted on 23\. February 2021Text: Andreas Heer | Media: Swisscom
_Cloud-based data repositories and online meetings are proof that collaboration within companies has become well and truly digitalised. But how do we communicate efficiently with suppliers, clients and business partners? These practical examples show how you can benefit from digitalisation in the context of external collaboration._
The coronavirus crisis has accelerated digitalisation in SMEs. But where exactly is this being felt? Everyone working from home means that meetings are being held online and via video conference. And shared file repositories and chat channels have certainly facilitated and improved long-distance communication. As a result, employees have been able to maintain a certain degree of proximity, at least in virtual terms.
## Learning from internal digitalisation
According to a survey of Swiss SMEs, the number of staff working from home almost quadrupled during the first lockdown. And one in five meetings took place online. The last few months have led to companies becoming more digital – at least in terms of internal communication. You, too, have probably become increasingly familiar with dealing with the various digital channels – and discovered their advantages.
> But why not use these advantages in digital communication and collaboration with external parties, i.e. with suppliers, partners and clients? There is a lot to gain – namely efficiency, time and money.
Of course, these three factors are interlinked. But let’s take a look at the details and some concrete examples. Given the widespread use of Office applications, the examples refer to Microsoft 365.
## Achieving results instead of waiting around: efficient digital communication
Efficient working can mean reducing the number of steps required to achieve a certain goal, or avoiding queries. The following concrete examples illustrate this:
* If you **integrate fixed-line telephony into Microsoft Teams** , you can be contacted anywhere. Using the Teams app on your smartphone or laptop means you can use your fixed network number while you are out and about, too, thereby increasing your reachability. And if you don’t want to be disturbed, you can set up automatic forwarding.
* With telephony integration, you can **access your company’s central address book** in Microsoft 365 from Teams and call people at the click of a button. You only have to update addresses in one place instead of in separate directories for your phone and Office.
* Use a **shared cloud file repository** for joint projects with external companies. This not only means that all the relevant information is stored in one location; you also avoid sending documents and have the assurance that everyone is up to date at all times.
* Set up **cross-company group chats and online meetings** to speed up exchange among all stakeholders.
Close element
## Success story
SWISSCOFEL, the Swiss association for the fruit,
vegetable and potato industry, uses Swisscom telephony for its internal and external communication. Find out in the company’s success story how this saved costs for telephony and meetings..
Download (PDF)
## Eliminate time-consuming processes: use online applications

text: * Set up **cross-company group chats and online meetings** to speed up exchange among all stakeholders.
Close element
## Success story
SWISSCOFEL, the Swiss association for the fruit,
vegetable and potato industry, uses Swisscom telephony for its internal and external communication. Find out in the company’s success story how this saved costs for telephony and meetings..
Download (PDF)
## Eliminate time-consuming processes: use online applications
Working efficiently saves time, of course. But digital communication solutions can also eliminate lots of small, time-consuming processes, as these examples show:
* If your suppliers and business partners also use Teams, you can see their **availability in the status display**. This reduces the number of unsuccessful calls and enables you to send a chat message as an alternative.
*  **Online scheduling and reservation systems** prevent staff from having to interrupt their work in order to deal with requests. In addition, this also allows clients to book slots outside of opening hours.
_There are various solutions for making appointments and reservations, such asMyCOCKPIT and MyLOCALINA by localsearch and Microsoft Bookings in the Business versions of Microsoft 365._
## Reduce costs: save with digitalised processes
By digitalising certain processes, you not only save time but also money, as certain expenditures are no longer necessary. This is the case, for example, in the following situations:
* Sending **invoices electronically** saves on office materials, toner and delivery costs.
* In the case of repairs or problems on a construction site, you can send the responsible people photos or show them the **situation via video conference**. This will enable the service provider to bring the necessary materials when they come, which saves expensive empty-handed journeys.
The best thing about digital collaboration with external partners is that even when internal meetings go back to taking place in person, you can continue to benefit from online collaboration with external partners. The investment is worth it in both the short and long term.
Close element
## Microsoft Teams telephony by Swisscom
Microsoft Teams becomes a telephone system: Microsoft Teams makes it possible to make and receive international calls directly from the desktop or mobile app using your own landline number – all with the usual Swisscom quality. This not only enables your employees to communicate more efficiently; they can also work together more easily thanks to the integrated Microsoft 365 apps.
Find out more
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## Read now
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## How to solve the 5 most common IT woes in your SME
From outdated software and a lack of support to cyberattacks: expert Dr. IT explains in the guide how to kiss these and other issues goodbye…
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## ‘We could take a much bolder approach in Switzerland’

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## Read now
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## How to solve the 5 most common IT woes in your SME
From outdated software and a lack of support to cyberattacks: expert Dr. IT explains in the guide how to kiss these and other issues goodbye…
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## ‘We could take a much bolder approach in Switzerland’
As an expert in digital transformation, Sunnie Groeneveld has her finger on the digital pulse of the Swiss economy. In the first part of this…
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## Employee experience is the new employer branding
Employer branding has now reached most companies, with the aim of finding the best skilled professionals and thus achieving long-term success in an increasingly dynamic…
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* * *
* * *
# Colocation and building infrastructure
* * *
* * *
With the space and building infrastructure service, we provide you with space, energy and air conditioning as well as wide variety of cabling at a location of Swisscom.
* * *
* * *
**Your benefits**
* * *
* * *
Comprehensive availability at around 900 locations of Swisscom throughout Switzerland.
* * *
* * *
* * *
Numerous options. Select the ideal space or room for your needs, in order to obtain your Swisscom telecommunication services directly within a Swisscom building.
* * *
* * *
* * *
* * *
* * *
**Contract documents**
* * *
* * *
* __
Service Description Space and Energy
(PDF file, 86 KB)
* __
Cabling Service Description
(PDF file, 489 KB)
* __
Access Service Description
(PDF file, 89 KB)
* * *
* * *
* * *
**Product-independent contract elements**
* * *
\- Wholesale general terms and conditions
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
* * *
\- Wholesale general terms and conditions
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
* * *
* * *
**Further information**
Further information on operation, billing, prices, etc. is presented in separate handbooks, which we are happy to provide you with as required.
Contact
* * *

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# Business Internet Services
# Business Internet Services
* Overview
* Tariff model
* Check availability
* Network solution
##
Due to technical difficulties, please try again later.
##  Business Internet Services L
* * *
###  1 Gbit/s
max. down- / upload*
* * *
* * *
###  Support times
Monday to Saturday 6 am - 10 pm
* * *
###  Fault repair time
8 hrs during support time
* * *
* * *
###  Internet Backup fail-safe guarantee
Continue to use the internet even if there is a network interruption
##  Business Internet Services M
* * *
##### 300 Mbit/s
max. down- / upload*
* * *
* * *
##### Support times
Monday to Friday 8 am - 7 pm
Saturday 8 am - 5 pm
* * *
##### Fault repair time
10 hrs during support time
* * *
* * *
##### Internet Backup fail-safe guarantee
Continue to use the internet even if there is a network interruption
##  Business Internet Services S
* * *
###  100 Mbit/s
max. down- / upload*
* * *
* * *
###  Support times
Monday to Friday 8 am - 5 pm
* * *
###  Fault repair time
–
* * *
* * *
* * *
###  Basic module for network solutions
site networking, flexible network configurations
* * *
* * *
###  Network solution options
e.g. maximum security with Managed Security and access to the company network on the move
* * *
##  Business Internet Services XS
* * *
###  10 Mbit/s
max. down- / upload*
* * *
* * *
###  Support times
Monday to Friday 8 am - 5 pm
* * *
###  Fault repair time
–
* * *
* * *
##  Business Internet Services S wireless
* * *
###  100/20 Mbit/s
max. down- / upload*
* * *
* * *
###  Support times
Monday to Friday 8 am - 5 pm
* * *
###  Fault repair time
–
* * *
* * *
* The actual speed depends on the location, the number of people using the mobile base station and the end device.
#####
##### Internet for complex requirements
Business Internet Services L Business Internet Services M Business Internet Services S Business Internet Services XS Business Internet Services S wireless
__
* * *
##### Network solution
Yes, I would like to connect sites
__
* * *
##### Network solution
Yes, I would like to connect sites
__
* * *
1 Gbit/s max. Down- /Upload*
CHF300.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
300 Mbit/s max. Down- /Upload*
CHF185.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
100 Mbit/s max. Down- /Upload*
CHF150.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
300 Mbit/s max. Down- /Upload*
CHF125.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
40 Mbit/s max. Down- /Upload*
CHF90.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
10 Mbit/s max. Down- /Upload*
CHF55.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
100/20 Mbit/s max. Down- /Upload*
CHF100.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*

text: Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
* * *
* * *
Check which speeds are available at your site:
Availability checker
* * *
* 
Share
* 📧
Forward
* ⎙
Forward
* * *
* * *
### How you benefit
* * *
#
* * *
#### Internet
| 1 Gbit/s max. down-/upload
---|---
| Internet Backup fail-safe guarantee: 100/20 Mbit/s max. Down-/Upload
| Centro Business 2.0 (one-off CHF 49 charge) WLAN router
| Surf on the move for free at speeds up to 20 Mbit/s on Swisscom Public WLAN
| Service Package Classic: 5 e-mail addresses inc. SMS function
| 300 Mbit/s max. down-/upload
---|---
| Internet Backup fail-safe guarantee: 50/10 Mbit/s max. Down-/Upload
| Centro Business 2.0 (one-off CHF 149 charge) WLAN router
| Surf on the move for free at speeds up to 20 Mbit/s on Swisscom Public WLAN
| Service Package Classic: 5 e-mail addresses inc. SMS function
| 100 Mbit/s max. down-/upload
---|---
| Centro Business 2.0 (one-off CHF 199 charge) WLAN router
| Surf on the move for free at speeds up to 2 Mbit/s on Swisscom Public WLAN
| Service Package Classic: 5 e-mail addresses inc. SMS function
| 10 Mbit/s max. down-/upload
---|---
| Centro Business 2.0 (one-off CHF 249 charge) WLAN router
| Surf on the move for free at speeds up to 2 Mbit/s on Swisscom Public WLAN
| Service Package Classic: 5 e-mail addresses inc. SMS function
| 100/20 Mbit/s max. down-/upload
---|---
| Centro Business 2.0 (one-off CHF 199 charge) WLAN router
| Toolkit for Business (one-time CHF 99.-)
| Surf on the move for free at speeds up to 2 Mbit/s on Swisscom Public WLAN
| Service Package Classic: 5 e-mail addresses inc. SMS function
#
* * *
#### Service
| 24/7 service desk and fault hotline
---|---
| Support times: Monday – Saturday 6am – 10pm
| Fault repair time**: max. 8 hours within support times
* * *
** The fault repair time is the period from the fault being reported to Swisscom until the full Swisscom service is restored.
| 24/7 service desk and fault hotline
---|---
| Support times: Monday – Friday 8am – 7pm, Saturday 8am – 5pm
| Fault repair time**: max. 10 hours within support times
* * *
** The fault repair time is the period from the fault being reported to Swisscom until the full Swisscom service is restored.

text: * * *
** The fault repair time is the period from the fault being reported to Swisscom until the full Swisscom service is restored.
| 24/7 service desk and fault hotline
---|---
| Support times: Monday – Friday 8am – 7pm, Saturday 8am – 5pm
| Fault repair time**: max. 10 hours within support times
* * *
** The fault repair time is the period from the fault being reported to Swisscom until the full Swisscom service is restored.
| 24/7 service desk and fault hotline
---|---
| Support times: Monday – Friday 8am – 5pm
| 24/7 service desk and fault hotline
---|---
| Support times: Monday – Friday 8am – 5pm
| 24/7 service desk and fault hotline
---|---
| Support times: Monday – Friday 8am – 5pm
* * *
#
* * *
#### Network solution
| Share the company network, printers, programs across various sites
---|---
| Remote Access Service (RAS), for access to the company network on the move or from home
| Extended protection of the network with configuration of specific security rules
| Network environment can be adapted easily and flexibly in a couple of hours
| Share the company network, printers, programs across various sites
---|---
| Remote Access Service (RAS), for access to the company network on the move or from home
| Professional network protection for your SME with cloud firewall, antivirus, web filtering
Due to technical difficulties, please try again later.
#### Business Internet Services
Internet and service in different combinations – closely tailored to your speed and performance requirements.
#### Optional: Business Communication Services
You continue to use your existing or newly acquired PBX and telephones, and connect them to the IP network.
* * *
* * *
### Tariff model
* * *
* * *
* * *
From CHF/month
CHF30.–
Incl. for Business Internet Services L
Arrange an appointment
* * *
* * *
* * *
* * *
#### IP telephony
* * *
State-of-the-art IP telephony (incl. any number of phone numbers, mobile landline app and extended telephony functions).
Details
#### blue TV Public
* * *
Offer TV in public or corporate areas (e.g. break room) and show the same or different programmes.
Details
* * *
* The available speed depends on local optical fibre expansion and the router that is used. A Swisscom connection with an optical fibre line to the business premises is usually required for identical upload and download bandwidths. Check the maximum speed available for your business address at swisscom.ch/checker
** The fault repair time is the length of time from the fault being reported to Swisscom to the full restoration of the Swisscom service. Target time within support times (see time measurement provisions in the Service Level Agreement).
Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
* * *
* * *
* * *
* * *
#### Further information about Business Internet Services
Factsheet Business Internet Services wireless
Factsheet Business Network Solutions
Terms and conditions of the offer
Offer conditions Business Network Solutions
Installation and information on Centro Business Routers
Help for setup
#### Further information about Business Internet Services
Factsheet Business Internet Services wireless
Factsheet Business Network Solutions
Terms and conditions of the offer
Offer conditions Business Network Solutions
Business Internet Services (Facts & Figures)
Installation and information on Centro Business Routers
Help for setup
* * *
* * *
* * *
* * *
* * *
* * *
* * *
Support
Help
##### Telephone advice
__Call me back
__
+41 62 286 12 12
#### Call our Hotline

text: Offer conditions Business Network Solutions
Installation and information on Centro Business Routers
Help for setup
#### Further information about Business Internet Services
Factsheet Business Internet Services wireless
Factsheet Business Network Solutions
Terms and conditions of the offer
Offer conditions Business Network Solutions
Business Internet Services (Facts & Figures)
Installation and information on Centro Business Routers
Help for setup
* * *
* * *
* * *
* * *
* * *
* * *
* * *
Support
Help
##### Telephone advice
__Call me back
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Call me back
Would you prefer to call us?
0800 055 055 (longer waiting time)
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
__Request consultation
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
##### Shop appointment
Get personal advice in the Swisscom Shop of your choice.
Arrange an appointment
##### By customers for customers
Find solutions and communicate with other customers.
Swisscom Community
##### Top Help
Smart Business Connect devices
Smart Business Connect FAQ
* * *
* * *
* The available speed depends on local optical fibre expansion and the router that is used. A Swisscom connection with an optical fibre line to the business premises is usually required for identical upload and download bandwidths. Check the maximum speed available for your business address at swisscom.ch/checker

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Olivier Marti
* Our authors
* Our authors
# Olivier Marti
## Junior Employer Branding Manager
Swisscom AG
__LinkedIn
__E-Mail
## More articles by Olivier
Diversity
Marzieh and the Powercoders Academy
Olivier Marti
##
Diversity
Der #FemBizSwiss Award 2020
Olivier Marti
##
Success Stories
“Bester ICT-Berufsbildner 2019”: Meet & Greet mit Thomas Albori, Lernbegleiter und Yvo Hofer, Lernender Informatik
Olivier Marti
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
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Swisscom apprenticeship

text: As more and more ML models move into production, the sustainable quality of the data flowing into the models becomes crucial. We make sure to detect variations in data quality early on and take automated steps to correct obvious mistakes.

text: # Mobile hotspots – reliable Internet for when you’re on the move
1) Gerätevergünstigung in Kombination mit einem inOne oder Swiss mobile Abo, z.B. inOne mobile go (80.–/Mt.), premium (200.–/Mt.), basic (45.–/Mt.), flat (65.–/Mt.), light (25.–/Mt.); Mindestvertragsdauer 12 oder 24 Monate; exkl. Aufschaltung 40.–
#### Connected on the move: thanks to hotspots
Out and about with your laptop and wanting to surf online? If you don’t have a SIM card slot on your device, the USB stick from Huawei, for example, offers an optimum solution. Simply add the Multi Device option and you can surf as easily as with your mobile – quickly and without relying on local WLAN networks. Inseego offers an alternative to the stick. The WiFi receiver provides multiple WLAN-enabled devices with Internet access.
#### The perfect laptop for surfing
To surf via a hotspot, you need the right laptop. HP, Microsoft and Apple offer optimum flexibility, exceptional performance and an ergonomic design that are comfortable to carry around. You are therefore ready for anything whether at home or on the move..
#### Multi Device a prerequisite
With the Multi Device option and your inOne mobile subscription, you can use up to 10 additional devices with a SIM card or eSIM at the same time. This includes a laptop at a hotspot. You can therefore be contacted on the same telephone number at any time and enjoy the same surfing speeds as your mobile when out and about.
#### Connected on the move: thanks to hotspots
Out and about with your laptop and wanting to surf online? If you don’t have a SIM card slot on your device, the USB stick from Huawei, for example, offers an optimum solution. Simply add the Multi Device option and you can surf as easily as with your mobile – quickly and without relying on local WLAN networks. Inseego offers an alternative to the stick. The WiFi receiver provides multiple WLAN-enabled devices with Internet access.
#### The perfect laptop for surfing
To surf via a hotspot, you need the right laptop. HP, Microsoft and Apple offer optimum flexibility, exceptional performance and an ergonomic design that are comfortable to carry around. You are therefore ready for anything whether at home or on the move..
#### Multi Device a prerequisite
With the Multi Device option and your inOne mobile subscription, you can use up to 10 additional devices with a SIM card or eSIM at the same time. This includes a laptop at a hotspot. You can therefore be contacted on the same telephone number at any time and enjoy the same surfing speeds as your mobile when out and about.

text: ##  Easy Cyber Insurance
Easy Cyber Insurance helps you when there are problems. Monthly billing on your Swisscom invoice.
Price per month
7.90
Go to order(opens in new tab)
#### Your benefits
New Easy Cyber Insurance supports customers who are victims of online crime, such as cyberbullying and cyber attacks. Comprehensive Internet legal expenses insurance and support in the event of virus attacks on electronic devices.
* Easy Cyber Insurance promises carefree and relaxed Internet use.
* Easy Cyber Insurance runs for a year but is paid monthly.
* The insurance can be terminated at the end of the minimum contract period by giving 2 months’ notice to the end of the month.
* There is no deductible.
#### FAQs
**What legal protection and claims are insured?**
* Copyright infringement
* Misuse of credit card details
* Online shopping
* Identity theft
* Online bullying
* Data recovery and virus removal
Full service details are shown on the factsheet(opens in new tab) and the general terms and conditions(opens in new tab).
**What is the claim procedure?**
You can report your claim or legal case directly to our insurance partner AXA-ARAG Rechtsschutz AG (collective agreement policy number 23.312.490): online around the clock at www.axa.ch/schadeneasycyber(opens in new tab) or by telephone from Monday to Friday from 08:00 - 12:00 / 13:00 - 17:00 on 0848 111 100 (subject to a charge).
**Who is Swisscom’s partner for cyber insurance?**
The insurance partner for Easy Cyber Insurance is the AXA/ARAG Group.
**Why take out insurance with Swisscom (and not directly with the insurance company)?**
These insurance products were created specifically to cover the needs of Swisscom customers. The annual insurance offers the convenience of monthly payments through the Swisscom invoice and there are shorter cancellation options.

text: # We are ready for your enquiry about Hybrid Cloud Services & Multi Cloud Consulting.
## **I am interested in
Hybrid Cloud Services & Multi Cloud Consulting**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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Learn & Grow
* Learn & Grow
* Learn & Grow
# Learn & Grow
Insights into daily life as a Swisscom employee.
##  Most popular getIT articles
Personal Development
Talent on the Move: Kevin Schmid
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Damit die Zukunft gelingt
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## You may find this interesting
Supporting your continuous personal development is important to Swisscom – through professional training, dialogue with other professionals in your field, and the varied work you do. Here, you will find out more about our training and career development offerings.
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## Follow your interests
Explore a subject of your choice.
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## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies
All contributions
All authors
---

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>
# Conditions of participation of raffles
Conditions of participation
## Conditions of participation of raffles
Participation is open to anyone over the age of 18 who is resident in Switzerland. Swisscom employees and partners of Swisscom are excluded.
Our giveaways are in no way connected to Twitter, Instagram, TikTok or Discord.
The winners will be selected and contacted via direct message.
The data provided by the winner will be transmitted to the product partner in connection with the distribution of the prize.
Legal recourse and cash payments of prizes are excluded.

text: ## Cloud Native Services with Swisscom
#  Harness the power of containers with Cloud Native Consulting
With modern container infrastructures, you can deploy cloud-native applications quickly and efficiently. Cloud Native gives you access to the full potential of the cloud. We will be happy to advise you on this as part of our Cloud Native Consulting.
Swisscom supports you with the management and orchestration of container architectures with certified Kubernetes options, OpenShift and the Cloud Foundry platform for easy deployment. You can then focus on applications and your customers while benefiting from the reliability and flexibility of Cloud Native Services.
With Swisscom Cloud Native, you can operate applications in the private cloud, public cloud or multicloud environment of your choice. This gives you the flexibility you need to respond quickly to your customers’ needs or drive forward innovation.
Cloud Native is a driver for innovation and new business models: the CI/CD pipeline brings new services and applications quickly and automatically to customers, significantly reducing rollout time. Fast track your innovations!
Partners
##  Foundation Memberships & Certifications
##  Comprehensive services for container platforms
###  Swisscom Services
Swisscom’s Cloud Native offering includes comprehensive services for container platforms, from consulting and operation to complete automation and Platform-as-a-Service (Cloud Native PaaS).
###  Operation and Monitoring
We operate and monitor container platforms with Kubernetes and OpenShift, including workload management and automation of the delivery pipeline.
###  Application Operation and Management
We take over the operation of cloud-native applications as part of our comprehensive application management service.
###  Consulting and Professional Services
We support you with the development of secure container platforms including run-time environment for applications and CI/CD pipeline.
##  Discover the possibilities of Cloud Native
##  No-obligation advice
How can we support you in your Cloud Native projects? Contact us.
Contact us
##  Container Services
Cloud orchestration services for efficient application provisioning.
Find out more
##  Why Cloud Native with Swisscom?
####  Flexible and platform-independent
Enjoy maximum flexibility and scalability with Swisscom Container Services. Run your applications on the cloud infrastructure that meets your needs.
####  Automated and secure
Thanks to our standardised processes for deployment and operation, you benefit from high quality and security for your cloud-native applications.
####  Tried and tested experience
Take advantage of Swisscom’s many years of experience in the development and operation of cloud-native platforms. Swisscom is actively involved in the further development of the Kubernet ecosystem; for example, from the operation of more than 40,000 containers and as a member of the Cloud Native Computing Foundation (CNCF).
##  Cloud Native Services by Swisscom
#### Swisscom Consulting
Cloud-native infrastructure setup
Your organisation needs a solid foundation for a cloud-native infrastructure, which must also meet compliance and security requirements.
##### How Swisscom supports you
With our many years of experience operating our own cloud infrastructures, Swisscom offers professional advice and support in the setup and operation of cloud-native environments, ensuring that you are on the right path from the outset.
#### Developer expertise
Cloud-native applications

text: #### Swisscom Consulting
Cloud-native infrastructure setup
Your organisation needs a solid foundation for a cloud-native infrastructure, which must also meet compliance and security requirements.
##### How Swisscom supports you
With our many years of experience operating our own cloud infrastructures, Swisscom offers professional advice and support in the setup and operation of cloud-native environments, ensuring that you are on the right path from the outset.
#### Developer expertise
Cloud-native applications
You need a fast and agile way to provide your customers with applications and new functionalities.
##### How Swisscom supports you
Our professional consulting on setting up and operating cloud-native environments and CI/CD pipelines rests on many years of experience. We have also played an active role in developing the underlying technologies, which can only be to your advantage.
#### Community knowledge
Further developing the cloud-native infrastructure
You need an infrastructure that enables you to respond quickly to constantly changing market and customer requirements and add value.
##### How Swisscom supports you
We have been actively involved in the further development of cloud-native infrastructures for many years as a member of the Cloud Foundry Foundation (CFF) and Cloud Native Computing Foundation (CNCF). We therefore have the first-hand experience to support your projects.
#### Services
Container Cluster
You want to focus on value creation and outsource the professional orchestration of container clusters with Kubernetes and OpenShift.
##### How Swisscom supports you
We operate around 40,000 containers on our own platform. With Swisscom Cloud Services, you benefit from this experience.
#### Fast IT for banks
Multi Cloud and Cloud Native for the financial sector
###  Your company is in finance? We take your Fast IT to the next level with cloud-native developments.
You are aware of the drivers of hybrid and multi-cloud environments and you are already looking at using cloud-native developments to take innovation in your business models and services to the next level? Or are you simply interested in better understanding what you need to take your Fast IT to the next level? Our extensive banking know-how and field-tested experience, combined with our cloud-native expertise, enables us to support you holistically and with the desired traction in expanding your cloud journey today.
If 2020 has made one thing clear to us, it is the relevance of cloud services: Without the cloud, it would have been impossible to ensure our employees' ability to work and customers' digital access within the shortest possible time.
If cloud agility and innovation remain top priorities for your bank, let our experts inspire you and get in touch with us with no obligation.
##  Want to find out more?
###  Software Tools as a Service
Our software toolchain incorporates tools covering the entire CI/CD process.
Find out more (PDF)
###  Kubernetes Cluster Management
We deliver end-to-end operations and automated toolchain provision.
Find out more (PDF)
###  Combined – for fast IT for your bank
«Combined» is a holistic IT portfolio comprising Professional and Managed Services.
Find out more (PDF)
###  Application Integration & Modernisation

text: ##  Want to find out more?
###  Software Tools as a Service
Our software toolchain incorporates tools covering the entire CI/CD process.
Find out more (PDF)
###  Kubernetes Cluster Management
We deliver end-to-end operations and automated toolchain provision.
Find out more (PDF)
###  Combined – for fast IT for your bank
«Combined» is a holistic IT portfolio comprising Professional and Managed Services.
Find out more (PDF)
###  Application Integration & Modernisation
We modernise, containerise and integrate your applications.
Find out more (PDF)
###  Managing Multi Cloud: the most important aspects
How to meet the challenges of Multi Cloud management.
Go to free download
###  Application to Container on AWS
How are applications migrated securely and efficiently to the container environment?
Go to free webinar
##  Swisscom’s cloud offering
We have a multifaceted, comprehensive range of services to offer the specific support you are looking for. Some of our solutions are featured below and you can find the full portfolio here.
###  Enterprise Service Cloud
IaaS, entirely in Switzerland: secure hybrid cloud storage with data stored in Switzerland.
Find out more
###  Dynamic Computing Services
Servers, storage, data centres and managed services from the Swisscom Cloud.
Find out more
###  Application Cloud
Scale innovative applications to your needs within minutes.
Find out more
###  Container Services
Cloud orchestration services for efficient application provisioning.
Find out more
###  Amazon Web Services (AWS)
Use cloud infrastructure, PaaS and SaaS services from the AWS Hybrid Cloud.
Find out more
###  Microsoft Azure by Swisscom
Microsoft’s cloud adapts flexibly to your business and its needs.
Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: Please enable JavaScript for better browser functionality
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# Reliable customised solutions
Swisscom Broadcast engineers, operates and maintains dedicated radio networks: broadcasting networks as well as security and private radio networks. It also offers video security and TV solutions and a wide range of services.
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Broadcasting
We create custom radio networks and ensure that radio content is delivered reliably to the radio listeners. We transfer the signals of the Swiss Broadcasting Corporation (SRG SSR) and private radio broadcasters from the studio to our transmitter sites, from there we distribute them throughout Switzerland – in FM and DAB+.
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## Any questions?
I look forward to advising you personally.
Andreas Weibel
COO / Head of Business Unit Broadcast, TV & Telehousing
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## Solutions
DAB+ digital radio
## References
SRG SSR
SwissMediaCast AG
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Telehousing
We share our 450 transmitter sites with you. They are spread throughout Switzerland and are sited for optimum transmission. The transmitter sites have buildings and masts that you can co-use with your technical equipment. You benefit from maximum reliability, an uninterruptible power supply and air conditioning.
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## Any questions?
Contact us now
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## Solutions
Transmitter sites
Access application
Co-use registration
NIR request
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Radio communication
Swisscom Broadcast plans, engineers and operates customised security and company radio solutions based on the POLYCOM, TETRA and DMR radio standards. We are also a system integrator for the entire Hytera portfolio in Switzerland and Liechtenstein. As a Public Safety Operator, Swisscom Broadcast also ensures the operation of the dedicated Public Safety LTE network. Our radio solutions combine maximum security standards with customised adaptability.
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## Any questions?
We look forward to advising you personally.
Jürg Stäuble
Head of Radio Communications
+41 58 223 34 65
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## Solutions
Private radio networks
Push to Talk over Mobile
Security radio network
Mission-critical data transmission
## References
POLYCOM Solothurn
REGA
Groupe E
Patrouille des Glaciers
Media & Events
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Data Driven
Based on your requirements, we consolidate the relevant data from a range of sources on our platforms. We handle the implementation, analysis and visualisation, providing you with detailed reports. All data is stored in Switzerland and is fully compliant with all data protection requirements.
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## Any questions?
I look forward to advising you personally.
Olivier Anthamatten
Head of Business Unit Business Development
+41 58 224 20 16
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## Solutions
People Density Prediction
Flood Warning
GPS Tracking
Low Power Network
## References
Swiss Post (PDF)
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Video Surveillance
Swisscom Broadcast plans, engineers and operates professional video surveillance and analytics solutions. It is also the first Swiss provider to offer Video Intelligence for security and business on a single platform with its «Video Insider» product. Security Intelligence helps you prevent and solve cases of burglary, theft and other offences. Business Intelligence analyses business-relevant KPIs on the basis of video data and other sources. Use our solutions as a flexible service – always state-of-the-art, highly secure and highly available.
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## Any questions?
I look forward to advising you personally.
Daniel Gasser
Head of Video Surveillance
+41 58 221 52 98
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## Solutions
Video Insider
Crowd Insider
## References
Denner
Zermatt Bergbahnen
Fribourg-Gottéron
FEDRO
Swissporarena

text: * * *
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## Any questions?
I look forward to advising you personally.
Daniel Gasser
Head of Video Surveillance
+41 58 221 52 98
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## Solutions
Video Insider
Crowd Insider
## References
Denner
Zermatt Bergbahnen
Fribourg-Gottéron
FEDRO
Swissporarena
Grand Casino Lucerne
Parish Reiden
Bakery in Bern
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TV
Would you like to offer your customers a modern TV experience in optimum quality? Do you need live content for your broadcasting studios? If you use our headend services, you can choose from around 900 international TV programmes. We use these to create a highly available signal package and deliver it reliably to your customers. Or design your very own TV programme with virtualised cloud-based playout services.
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## Any questions?
I look forward to advising you personally.
Andreas Weibel
COO / Head of Business Unit Broadcast, TV & Telehousing
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## Solutions
Headend and TV Services
Playout Platform
## References
Swisscom TV
* * *
Media & Events
Discover the limitless technological opportunities of the events and media world. Whether you are organising a sports event, a general meeting or a customer event, we can provide extensive telecommunications, IT, media and entertainment services. We will support you every step of the way, from initial concept to downstream services, to ensure that your event is a great success.
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## Any questions?
I look forward to advising you personally.
Sven Bethke
Head of Business Unit Media & Events
+41 58 223 88 57
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## Services
Consulting & Project Management
Event ICT
Digital Media
Zoon Event Management Software
## References
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Choose Swisscom Broadcast
Take advantage of customised solutions, proven experience in the operation of critical infrastructures and outstanding service.
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###  Technology
Advanced technology, tried and tested: take advantage of our know-how.
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###  Security
You can rely on our certified processes, employees and infrastructures.
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###  Sustainability
100% of the power requirements of our 450 broadcasting locations are covered by locally generated, renewable energy.
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###  Swissness
We are familiar with the special framework conditions of Swiss public authorities and industries.
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text: #  Promoting dialogue through digital services
Digitisation for Swiss municipalities: driving secure administration processes, online services and participation projects.
When it comes to digitisation, the federal government, cantons and the public have high expectations of municipal administrations in terms of digital services, innovative participation projects and the secure handling of data. Municipalities can only meet these demands if they engage with and actively pursue digital transformation. Do you lack the necessary resources and IT expertise? We will support you on your digitisation journey and work with you to develop secure IT solutions that can be rapidly implemented.
##  Why digitisation benefits municipalities
###  Better services for the public and business
70% of municipal leaders cite the improvement in services for the public and business as a reason for digitisation. Source: Digitisation in Swiss Municipalities Myni Gmeind, 2023.
###  Improving communication with the public
64% cite improving communication with the public as a reason for digitisation. Source: Digitisation in Swiss Municipalities Myni Gmeind, 2023.
###  Increasing efficiency
77% cite increasing efficiency as a reason for digitisation. Source: Digitisation in Swiss Municipalities Myni Gmeind, 2023.
##  Digitisation in the daily work of the municipality
Digital solutions reduce the administrative burden and save time – both for municipal administration employees and for citizens. Find out where digitisation can deliver instant tangible results and create the biggest benefit for the public.
## Manage municipal data
Managing data in accordance with FDPIC and FADP requirements is a crucial task for municipalities. We can support you by providing suitable solutions including data storage in Switzerland.
## Control access to data
Control individual access to different data within the municipal administration, ensuring that you minimise the IT security risk and comply with data protection regulations.
## Work simply and efficiently
Make the municipality’s daily work easy, with a modern IT infrastructure featuring GEVER interfaces (e.g. Dialog, i-web, CMI, etc.), allowing you to complete tasks simply and efficiently.
##  More details
IT Security Check
###  How secure is your IT?
To checker
##  Your benefits with Swisscom
###  Appropriate data storage
We support you in choosing a suitable data storage solution that meets your individual requirements.
###  Personal and regional
Receive personal, tailored advice, in collaboration with our certified IT partners from your region.
###  Swiss IT expertise
Benefit from in-depth Swiss IT expertise – for straightforward, rapidly available services as well as for more complex IT projects.
###  Would you like to discuss your individual challenges with us?
##  Overview of our solutions
Microsoft 365
###  Microsoft 365 with data storage in Switzerland
Standard Office programs (Word, Excel, Outlook, etc.) with data storage in Switzerland.
Find out more
Smart ICT
###  Comprehensive IT package with software interface
A package combining Internet, telephony, network and IT services with interfaces to your municipal software.
Find out more
Security assessment
###  Security analysis of your IT
Security experts analyse your IT infrastructure and offer innovation solutions and IT security measures.
Find out more
##  Digitisation projects in municipalities – customer stories

text: Standard Office programs (Word, Excel, Outlook, etc.) with data storage in Switzerland.
Find out more
Smart ICT
###  Comprehensive IT package with software interface
A package combining Internet, telephony, network and IT services with interfaces to your municipal software.
Find out more
Security assessment
###  Security analysis of your IT
Security experts analyse your IT infrastructure and offer innovation solutions and IT security measures.
Find out more
##  Digitisation projects in municipalities – customer stories
Are you interested to find out where digitisation can deliver genuine added value? Take inspiration from our practical customer stories.
#### Working efficiently and securely with a modern IT solution
A modern, cloud-based IT solution simplifies your work and minimises the risk of a cyberattack. Employees at the municipality of Riederalp can now work efficiently and securely on the road, at home or in the office.
Find out more
#### Tackling vandalism with video cameras
Vandalism can cause significant financial damage. Smart video surveillance systems help to prevent theft, vandalism, littering, etc., in school grounds, at waste disposal sites and in underpasses.
Find out more
#### Smart meters: digitising energy and water meters
Smart meter devices supply real-time consumption data to energy and water utilities. By 2027, 80% of all electricity meters must be smart.
Find out more
#### Sensors simplify waste management
Overflowing waste bins are a nuisance. Yet they are often emptied according to fixed schedules. Integrated sensors automatically register when a waste bin is full, thus ensuring efficient disposal and cleanliness in public spaces.
Find out more
#### Schools on the Net
To get the most out of new media, you need the skills to use it competently. Schools receive a free Internet connection and easy access to media courses, applications and devices.
Find out more (in german)
#### Combining the cloud and administration software
Administration software makes work easier but should be embedded in the cloud ideally, so that data communication, access management and support can function smoothly. The municipality of Gampel-Bratsch is an example of how this can be done successfully.
Find out more
1.   2.   3.   4.   5.   6.
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###  Our experts will be happy to answer your questions. Contact us.

text: # Investor Relations Webcasting Solution
Experience a new era in investor relations communications
Revolutionise your communications with investors with the Swisscom Investor Relations platform. Leave the limitations of conventional teleconferencing behind and experience a seamless, browser-based platform with video Q&A function and virtual 1:1 meetings.
## Your benefits
### Video Q&A
Engage in a more direct and personal dialogue with your investors than via teleconference.
### State-of-the-art user experience
Work with a state-of-the-art user interface and offer your investors the best possible user experience.
### Instant on-demand version
Make the on-demand video available to your investors immediately after the event.
### Increase interaction via video Q&A
* Video & audio webcast with integrated video Q&A
* Intuitive dashboard for Q&A management
* Moderated green room tech check
* Minimised dial-in information in invitation process
* Online slots you can book individually
### Manage your content using the administration console
* Optional integrated invitation and guest management
* Informative participation statistics
* Participant anonymisation
### Protect yourself effectively against cyberattacks and interruptions
* GDPR compliant
* Additional cyberattack protection options
* Hosted in Switzerland
* Integrated fall-back scenario with own server infrastructure
### CD-compliant layout customisation
* Modern, user-friendly interface
* Customised layout Q&A via text input
* Interactive features such as online voting & surveys
* Online agenda with speaker bio and contact details
### We manage your webcast from start to finish
* Managed service from our streaming experts
* Multilingual with interpreting service
* Remote or on-site production including AV equipment
* Additional conference call option from a single provider
## FAQ
#### Was zählt als eine Registration?
Eine "Registration" bedeutet eine in Zoon registrierte E-Mail-Adresse, welche in der betreffenden Lizenzperiode auf der Plattform einen Buchungsvorgang abgeschlossen hat. Als eine Registration gilt eine An- oder Abmeldung, aber auch eine gelöschte Buchung. Ein Benutzer, der eine entsprechende Event Webseite besucht, ohne den Buchungsprozess abzuschliessen, gilt nicht als "Registration". Die effektive Anzahl Registrationen wird nach dem Event oder abgelaufenem Lizenzjahr festgestellt.
#### Was sind die Mindestlaufzeiten?
Die Mindestlaufzeit beim Abschluss einer Jahreslizenz beträgt 12 Monate.
#### Was sind einmalige Einrichtungskosten?
Uns ist wichtig, dass Sie ab dem ersten Tag das volle Potential von Zoon nutzen können. Darum unterstützen wir Sie initial mit der Einführung und Konfiguration der Plattform. Die einmaligen Einrichtungskosten variieren je nach gewähltem Abomodell. Kontaktieren Sie uns für genauere Details.
## Ihr An­sprech­­partner
Marc Blindenbacher
Head of Event Data
(öffnet ein neues Fenster)
Tel. +41 58 221 43 82
Experte kontaktieren
## Additional information
Find out more about our Investor Relations Webcasting Solution
## Your contact person
Stefania Bertolami
Sales Manager
(opens in new tab)
Tel. +41 58 221 68 02
Contact expert

text: Please enable JavaScript for better browser functionality
## Digital bill processing with Billing & Analytics
# Process bills
digitally
__Contact us
Go to offer
Go to offer
Go to SME
Go to SME
There are various benefits with digital bill processing: you can save valuable time and resources, automate your day-to-day billing processes and minimise costs for your company.
### Cost transparency with Billing & Analytics
With the standardised and custom reporting options, you can keep an overview of your services & costs and take advantage of alert functions to stay in control. You can also receive, view and pay your bills online.
### Receive and pay your bill online
Stop receiving your bills by post and receive them digitally instead via e-mail (PDF), e-invoicing or eBill directly in your ERP system or E-banking – the same place you store and pay them.
Switching to digital bill processing saves on the costs associated with the postal delivery of your bills.
As an alternative to paying with a paying-in slip, you can also choose to pay your Swisscom bill automatically by direct debit (DD). The amount is debited directly from your bank or post office account on the due date without you having to authorise payment manually.
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#### Your benefits
360° view of your costs and user data with custom reporting options
Digital bill processing and reduced time and effort for management, storage and post-processing
Lower process costs with no paper billing
#### When is it the right solution?
The perfect solution for companies that process all their bills digitally and want complete control and transparency, from bill receipt through to payment.
The ideal solution for companies that want to free up their resources for other value-generating activities, reduce administration effort and save costs.
Companies can accelerate their billing processes and take advantage of a sustainable, resource-friendly service.
Enjoy the following:
* Automated, digital bill processing
* Custom reporting options
* Time-saving bill management
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#### Why choose Swisscom?
* Data is protected and processed to the highest standards of security and stored in Swisscom data centres in Switzerland.
* The digital seal on all electronic bills and e-mails proves that the document has not been opened or tampered with.
* All documents are securely encrypted and can only be opened with authentication.
#### Get started with Billing & Analytics
Order Billing & Analytics​
Order Billing & Analytics, simplify your billing processes and benefit from custom analysis options.
Order now
Fact sheets
Billings & Analytics S, M & L​
Billings & Analytics Basic​
#### More about the digital receipt of bills
## Receive your bill by e-mail
Would you like to receive your Swisscom bill as a PDF by e-mail? Order your digital Swisscom bill free of charge now.
* Go to order form
## E-Invoicing
With E-Invoicing, you receive your Swisscom bill as structured invoice data you can process automatically.
* Find out more
####  FAQs
#### What are the differences between Billing & Analytics S, M, L and basic?

text: #### More about the digital receipt of bills
## Receive your bill by e-mail
Would you like to receive your Swisscom bill as a PDF by e-mail? Order your digital Swisscom bill free of charge now.
* Go to order form
## E-Invoicing
With E-Invoicing, you receive your Swisscom bill as structured invoice data you can process automatically.
* Find out more
####  FAQs
#### What are the differences between Billing & Analytics S, M, L and basic?
With Billing & Analytics S, you receive all billing documents in digital form, have access to a cost history for the last 24 months and can modify your billing information online. You can also purchase various additional options, to create reports from billing data for example.
With Billing & Analytics M and L, you receive additional functions. If you are a Natel go customer, for instance, you have access to a dashboard with daily updated data about the product.
All business customers automatically receive Billing & Analytics S free of charge. There is an additional cost for the M, L versions or add-ons within Billing & Analytics S.
Billing & Analytics S is gradually being phased out and replaced by basic, the latest version.
#### How can I receive my Swisscom bill digitally?
There are a number of digital billing options available:
**By e-mail:** in the future, you could choose to receive your bill directly by e-mail as a PDF attachment. This options means you no longer need to scan in your bill and you receive it a few days earlier.
**By e-invoicing:** with this option, the billing data is transferred directly to your ERP system in a structured format, allowing you to automate your billing process. Find out more
**By eBill** the billing data is transferred directly to the bill recipient’s online banking account, replacing the need for manual entry of billing data. Find out more
#### How can pay my Swisscom bill?
**Direct debit (DD):** with DD, your Swisscom bill is automatically paid directly from your stored account. Register for DD
**eBill:** with eBill, you replace manual data entry. Activate eBill
**At a Swiss Post counter:** a flat fee of CHF 3.50 applies for every payment with a paying-in slip at a Swiss Post counter.
#### Where can I receive a digital itemised bill?
Digital itemised bills are available via the Billing & Analytics eService in My Swisscom Business.
#### What special billing charges exist?
**Paper billing charge:** to send a paper bill to your customers, you will be charged CHF 2.90, including VAT, per bill for printing and shipping.
**Payment reminder:** if you fail to pay your bill on time after the initial free reminder, you will be charged a reminder fee. The fee per reminder is CHF 30.-.
**Payment at a Swiss Post counter:** if your customers pay their bills at a Swiss Post counter with a paying-in slip, you will be charged CHF 3.50 per bill.
#### Can business and private costs be charged separately (mobile phone use)?

text: **Payment reminder:** if you fail to pay your bill on time after the initial free reminder, you will be charged a reminder fee. The fee per reminder is CHF 30.-.
**Payment at a Swiss Post counter:** if your customers pay their bills at a Swiss Post counter with a paying-in slip, you will be charged CHF 3.50 per bill.
#### Can business and private costs be charged separately (mobile phone use)?
Yes, business and private costs can be charged separately for company mobile phones (fringe benefit). You can set a business cost limit for each telephone number. Once this limit is reached, Swisscom will send a private bill for the additional costs. Find out more
* “We can now process twice as many bills in half the time.”
Peter Stutz, Senior Accountant,
PILATUS Aircraft Ltd
* Find out more
* “Conextrade perfectly satisfies all of our requirements for automated, digital bill processing.”
Thomas Altenburger, Head of Finance & Accounting,
Elektrizitätswerke des Kantons Zürich (EKZ)
* Find out more
#### Sustainability
Digital bill processing saves paper, postage and dispatch logistics. This improves your carbon footprint.
Find out more
Want to know more about digital billing? Our experts will be happy to advise you.
__Contact us

text: #  Using myCloud
On this page:
How to install and use myCloud for desktop or as a mobile app, and how to automatically store, share and download your photos, files and videos.
* Install myCloud
* myCloud Mobile app
* myCloud desktop
* Share myCloud files
* FAQs
##  Install myCloud
###  Download the Desktop and Mobile App
Download the app for your mobile phone or your computer to use myCloud straight from your devices. The app connects your devices directly with the online storage, so your personal files are always synced.
_Für den Download der Desktop App öffnen Sie diese Seite auf Ihrem Computer._
Desktop App for PC
Desktop App for Mac
_Für den Download der Mobile App öffnen Sie diese Seite auf Ihrem Handy._
###  Connect myCloud with blue TV
1. Switch on your TV box and go to the apps in the blue TV menu under “Recommended Apps”.
2. Launch the myCloud TV app. You will then see an 8-digit activation code..
3. Open mycloud.ch(opens in new tab) or launch the myCloud App on your smartphon.
4. In the setting, click on “Connect to TV”.
5. Enter the activation code displayed on your TV to connect your myCloud account to your TV.
##  myCloud Mobile app
Use myCloud on your mobile phone itself and save your photos and videos to your online storage automatically or manually.
#### Save photos and videos automatically
Activate the “Automatic Backup” function so that new photos and videos on your phone are continuously backed up to your Cloud storage. You choose if you want to sync photos and/or videos and other albums on your mobile phone.
Please note that your data is only continuously backed up if your mobile device is connected to the Internet.
#### Upload photos and videos manually
To check which photos and videos on your mobile phone are already in your myCloud and which are missing, proceed as follows:
1. In your myCloud, tap the “+” symbol in the top right-hand corner of the “Photos” section to upload new photos and videos.
2. On an Apple device, you will see the content that is not yet in your myCloud.
3. On an Android device, first select the “Upload from device” option to see the content that has not been synchronised. The images that are not backed up to myCloud are also marked with a crossed-out cloud icon.
##  myCloud desktop
Connect your computer directly to your online storage: everything you place in the new folder is stored locally on your device.
#### myCloud WebDav
With WebDav, you access your data online. The files are automatically saved on the mycloud.ch servers and don't take up any of your computer’s memory. You can see your myCloud files directly in File Explorer (Windows) or Finder (macOS) and edit them there, so you can access the latest version of your data from anywhere.
**How to activate WebDav:**
1. Log in at myCloud Web(opens in new tab) and go to settings. Click on “Activate WebDav”.

text: **How to activate WebDav:**
1. Log in at myCloud Web(opens in new tab) and go to settings. Click on “Activate WebDav”.
2. Set a password in the new window and click “Save”.
1. You will see the network address that you need later to complete the setup. You can also deactivate WebDav or change the password here.
2. Copy the network address displayed and then follow the setup instructions.
#### Synchronise folders selectively
Selective synchronisation of the myCloud Desktop App lets you choose the folders you want to sync with your computer separately on each device. How it works:
1. Click on the myCloud symbol in the taskbar.
2. Click on the three lines top right to get to the settings and select the “Settings” tab.
3. You will see the mycloud.ch folder structure under the “myCloud Folders”.
4. Folders that you deselect will be deleted from your computer. They are no longer synchronised but remain on mycloud.ch.
5. Click the “Apply” button to apply your settings.
#### myCloud computer backup
The myCloud computer backup automatically and continuously backs up folders and files that you have stored locally on your computer or a connected external hard drive. If you lose your computer, you can restore your backup to a new computer or recover accidentally deleted files. You can also back up multiple devices, allowing you to access your backed-up computer data from anywhere, even with your smartphone or tablet.
Deleted/overwritten files are sent to the archive instead of the recycle bin. This means you can still restore your archived data for a year.
#### Create a myCloud computer backup
Once you have installed the myCloud Desktop App, you can launch it and log in with your myCloud account. Proceed as follows to create your first computer backup:
1. Click on the cloud icon in the bottom right-hand corner of the taskbar and then on the computer icon. _​_
2. Now select the folders you want to add under “Add folder”.
3. Click on “Create backup” to back up your data.
##  Share myCloud files
You can send photos, videos and files that you have uploaded to your myCloud quickly and easily to someone else.
#### Via Link
1. Go to your myCloud account and select the content you want to share.
2. Click on “Share” in the blue navigation bar.
3. You can now decide whether the recipients are allowed to add their own content to the share. Decide whether you want to protect the link with a password or expiry date.
4. Copy the link or download the QR code and send it to the intended recipients.
#### Via Bluewin E-Mail

text: 1. Go to your myCloud account and select the content you want to share.
2. Click on “Share” in the blue navigation bar.
3. You can now decide whether the recipients are allowed to add their own content to the share. Decide whether you want to protect the link with a password or expiry date.
4. Copy the link or download the QR code and send it to the intended recipients.
#### Via Bluewin E-Mail
Want to send a file that exceeds the maximum attachment size of 15 MB? You can attach the required file as a link to your e-mails via a separate shared window directly in Bluewin e-mail. This saves on storage in the inbox for you and the recipient. The recipient does not need a myCloud account to download the content or add new content.
##  FAQs
#### How do I download my photos and files?
Using mycloud.ch(opens in new tab) is the best way is to download individual photos and files from your myCloud account. You can select individual photos/files, entire months or specific albums/folders and then click “Download”.
To download all the data (photos, videos, files and personal data) you have stored on myCloud in one click:
1. Download myCloud Desktop (as of version 23.34.0) and follow the setup instructions.
Go to download(opens in new tab)
2. Open myCloud Desktop and press the menu in the top right corner .
3. Click on “Settings”.
4. Go to “Export my data” under “My profile”.
5. Press the download button.
This backs up all the data on myCloud to your computer - useful if you want to make a full backup or transfer your data to a new device. Keep in mind that the download can take time, depending on the size and number of files. Only start the download with a stable internet connection and make sure the computer stays active to avoid interrupting the download.
#### How do I see which photos and videos I have uploaded to myCloud?
Follow the steps below to get a quick overview of the photos and videos you have uploaded to myCloud from
your mobile phone and which are still missing.
Android:
1. Tap the “+” icon in the top right corner of the “Photos” section in your myCloud app to upload new photos and videos.
2. Now select the option “Upload from device”.
3. You will see the photos and videos that are not yet in your myCloud. On Android, photos not yet backed up to myCloud are also marked with the crossed-out cloud icon.
iOS:
1. Tap the “+” icon in the top left corner of the “Photos” section in your myCloud app to upload new photos and videos.
2. You will see the photos and videos that are not yet in your myCloud.
#### How secure is my data on myCloud?

text: iOS:
1. Tap the “+” icon in the top left corner of the “Photos” section in your myCloud app to upload new photos and videos.
2. You will see the photos and videos that are not yet in your myCloud.
#### How secure is my data on myCloud?
All data is stored on Swisscom servers in Switzerland and in four different secure data centres. Even the failure of an entire data centre would not lead to a loss of data if we ever experienced technical problems. These precautions mean that your data is always safely stored on your myCloud storage. All the data you store on our myCloud servers is subject to Swiss data protection laws(opens in new tab).
#### How do I find photos, videos and files again?
To find your photos quickly, you can use the filter function or search for the photos in the timeline by the date they were taken or by using the “Places” function. This lets you find the location you took your photo using a map. To make it easier to organise your photos and videos, you can add them to albums.
If you can't find files or folders, you can use the search function (magnifying glass symbol in the top right-hand corner) or look in the recycle bin.
#### Can I recover deleted photos, videos and files?
When you delete a photo or video, it disappears completely from the album and from the photo area. The contents are moved to the recycle bin where they can be permanently deleted. If you have deleted files in error, you have 30 days to recover them.
#### How do I use myCloud Safe?
With myCloud Safe, you can encrypt your files on your computer for protection before saving them to myCloud. Your data is then only accessible with an additional password and remains secure even if someone should gain access to your myCloud account. myCloud Safe is currently only available on the myCloud Web.
**Open myCloud Safe
**In the myCloud Web, go to ‘Safe’ in the navigation bar and follow the instructions. You must create a password when opening the myCloud Safe. You will also receive recovery codes with which you can open the safe if you forget the password. You must keep these codes safe.
**Forgotten your password?
**If you have lost the recovery codes, the safe and its contents must be deleted in order to create a new one. Call our hotline or visit a Swisscom Shop. The data stored in the safe cannot be recovered due to the encryption.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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# “I don’t listen better, just differently.”
When employees feel at home in a company, they contribute a lot to its success. I work at Care Gate, our occupational social counselling service, and advise staff in need of help.
Andrea Blaser Mühlhaupt, Health & Employability Specialist
23 February 2021
Zoom
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## %{gcr.author}, %{gcr.jobPosition}, Zurich
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%{gcr.lead}
Of course, any contact with us is strictly confidential. I’ve been a social worker for 25 years, and joined Swisscom last summer. I have been blind since birth. Even though I can’t see, I know how a person is feeling when they enter the room. I just use other senses. No-one made a fuss about my being blind on my first work day at Swisscom – I appreciated that. It’s important to me that I be treated like any other colleague. I’ll let people know if I need something. My guide dog Vélia, a black Labrador, helped me get used to my new commute and is also allowed in the office with me. The mood in my team is extraordinarily sympathetic.
## Andrea Blaser Mühlhaupt
## Health & Employability Specialist
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel

text: Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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# Device as a Service (DaaS)
* Übersicht
##
Due to technical difficulties, please try again later.
##  Professional device management: uninterrupted mobility thanks to minimal device downtime
* * *
* We can’t imagine working life without smartphones and tablets now. Yet device management still presents companies with administrative challenges.
* When a device is lost, damaged or defective, minimum downtime is particularly important.
* Simplify the management of mobile devices in your company and control the entire life cycle, including the financing plan – with a single point of contact.
* * *
* * *
* * *
### Get in touch with an expert
Contact us
* * *
Request offer
##  Discover the options available with Device as a Service (DaaS)
* * *
* ######  Life cycle
* ######  Financing
* ######  Device replacement
* ######  Mobility for Work
### Life cycle
Simple fleet management over the entire life cycle.
* Manage your devices from purchase to warranty and repair. We handle everything with the repair centres.
* You can see and manage all your devices with My Swisscom Business.
* Automatic enrolment of Apple & Android devices.
Quick and easy commissioning of company-owned Apple (in ABM) or Android devices (in AZT) without any manual configuration or preparation, including setup and support.
### Financing
Avoid high one-off costs with a device financing plan.
* Order the devices you want with My Swisscom Business
* Finance your devices through leasing, instalment payments or a one-off purchase.
**Leasing:**
Use Swisscom devices for as long as you need them, without owning them. You pay a fixed monthly amount with the option to return or exchange the device at any time.
**Payment by instalments:**
Pay for equipment in monthly instalments to avoid high one-off investment costs. You choose a payment term of between 12, 24 and 36 months.
* Minimum 24-month guarantee on all devices that you purchase from Swisscom.
### Device replacement
Replacement of defective devices within 24 hours.
* We take over the shipping of new and defective devices for you – simply and conveniently using a returns package.
* Saving you resources, simplifying administrative work and relieving the pressure on your fleet management team.
### Mobility for Work
Offer your employees the option of managing their own devices.
* They request their own device repair and replacements.
* They purchase equipment and terminate financing (leasing and instalment payments).
Find out more
* * *
* __
Factsheet DaaS
(PDF file, English)
* * *
##  When is Device as a Service (DaaS) the right solution?
If you want to ensure device management in your company efficiently and with minimal administrative effort, reduce device downtime to a minimum and increase productivity.
Device as a Service is aimed at all companies that want to enable their employees to work in a mobile, modern way.
##  Your benefits
Return or replace the device at any time.
Competitive monthly device prices thanks to Swisscom purchasing conditions - OPEX instead of CAPEX spending.
On request, including free 24-hour replacement in the event of defects - even in the case of non-guarantee claims.
##  This is what our customers are saying
* ##  Generali
#####  Christoph Schinköth
#####  Head of IT
###  «Administrative workload reduced from 4.0 to 0.2 FTE.»
Read more
#### Sustainability

text: ##  Your benefits
Return or replace the device at any time.
Competitive monthly device prices thanks to Swisscom purchasing conditions - OPEX instead of CAPEX spending.
On request, including free 24-hour replacement in the event of defects - even in the case of non-guarantee claims.
##  This is what our customers are saying
* ##  Generali
#####  Christoph Schinköth
#####  Head of IT
###  «Administrative workload reduced from 4.0 to 0.2 FTE.»
Read more
#### Sustainability
With Lifecycle Management, you extend the life of your business mobile phone and save resources.
Find out more
##  This might interest you too
* #### Mobility for Work
Mobility for Work allows your employees to experience the mobile working of the future.
> Go to offer
#### Enterprise Mobility Management (EMM)
Enterprise Mobility Management protects your corporate data on mobile devices.
> Go to offer
#### Apple Business Manager (ABM)
Quick, easy commissioning of Apple company devices.
> Go to offer
* Android Zero Touch (AZT)
Quick, easy commissioning of Android company devices.
> Go to offer

text: # We are ready for your enquiry about Site Reliability Engineering Services.
## **I am interested in
Site Reliability Engineering Services**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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Workshop Details
Duration:
| 4 hours
---|---
Location:
| On site or in the Swisscom office
Dates:
| By arrangement with the customer
Costs: | CHF 800.00
Content:
|
* Challenges in classical network design
* Architecture of the DNA Solution and Software-Defined Access
* DNA Center as management platform
* Hardware and software requirements
* Migration scenarios to the new architecture
* Licensing, Software Maintenance and Subscription
* Demonstration of Use-Cases
#  Book workshop
Title*
Mr
Mrs
__
First name*
__
Last name*
__
Company*
__
Phone number*
__
Email*
__
I am interested in the following topics / areas:
Assurance
Automation
Security
__
* * *
Promocode
__
* * *
Yes, I agree that Swisscom can process my entries in accordance with the Swisscom online data protection statement.*
__
* * *
You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy
* * *
* These fields must be filled in
* * *
Captcha *
Submit
* * *

text: # basic Mobile XS
* **Phone calls and SMS** : Unlimited in Switzerland
* **Mobile data in Switzerland** : 1.5 GB per month
* **Speed** : 100 Mbit/s, incl. 5G
Price per month
29.90
## Details of the basic Mobile XS
**General**
#####  Activation from 59.90 free
Online only
#####  12 months minimum contract period
Unless you also select a device with instalment payment of 24 months.
#####  Notice period
2 months to end of month
#####  All Swisscom subscriptions are climate-neutral
without additional costs for you
**Payment methods**
#####  Credit card
Mastercard, Visa and American Express are accepted.
#####  Swisscom invoice
As an existing customer, you can pay for your order using your Swisscom bill.
#####  Twint
You can transfer the invoice amount directly from your account using the TWINT app.
#####  Postfinance
Pay for your products conveniently with your PostFinance e-finance account.
**More details**
#### Inside Switzerland
**Telephony** Calls to the mobile and fixed network. Billing is in 60-second increments.
* Unlimited in Switzerland Applies to standard calls and video telephony to all mobile and fixed networks in Switzerland and Liechtenstein. Excludes value-added services and special numbers.
* 0840 / 0842 / 0844 / 0848 – max. 8.1 Rp. per minute
* 0900 / 0901 / 0906 – separate price information provided by the service provider
* Incoming calls are free of charge
* Calls to EU/UK, USA, Canada – 0.60 per minute EU/UK, USA, Canada: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (without overseas territories e.g. French Guyana, Guadeloupe, Martinique, Reunion, etc.), Germany, Gibraltar, Great Britain, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxemburg, Malta, Monaco, Norway, The Netherlands (without overseas territories), Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, USA (including Alaska and Hawaii, but not including US territories/insular areas), Vatican
* Calls to Country Group 2 – 0.80 per minute Australia (without Norfolk and Macquaire Island), Israel, Japan, Mexico, New Zealand, South korea, Taiwan
* Calls to Country Group 3 – 1.20 per minute Albania, Algeria, Argentina, Bahamas, Belarus, Bosnia-Herzegovina, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Indonesia, Kosovo, Libya, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Venezuela
* Calls to all other countries – 2.00 per minute Benin, Bolivia, Cameroon, Cape Verde, Congo (Republic of the Congo), Congo (Democratic Republic), Cuba, East Timor, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Kenya, Lebanon, Madagascar, Mauritius, Nigeria, Pakistan, Paraguay, Saudi Arabia, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam, Zimbabwe
* Calls to all other countries – 4.00 per minute
**SMS**
* Unlimited SMS in Switzerland Excludes paid SMS services.
* Incoming SMS free of charge
* You will find more information on the MMS service here(opens in new tab)
**Data**
* 1.5 GB/mth. included data volume After the included data volume has been used up, the data connection is cut off. Additional data packages for Switzerland can be purchased from the cockpit.swisscom.ch(opens in new tab).

text: **SMS**
* Unlimited SMS in Switzerland Excludes paid SMS services.
* Incoming SMS free of charge
* You will find more information on the MMS service here(opens in new tab)
**Data**
* 1.5 GB/mth. included data volume After the included data volume has been used up, the data connection is cut off. Additional data packages for Switzerland can be purchased from the cockpit.swisscom.ch(opens in new tab).
* Data download up to 100 Mbit/s
* Data upload up to 50 Mbit/s
**Further prices**
* No charge: Call forwarding to your own COMBOX®
* No charge: Listening to messages on your COMBOX®
* Call forwarding to the mobile or fixed network included
#### Outside of Switzerland
**Telephony** Tariffs do not depend on the call destination. Calls are billed in 60-second increments, i.e. every full minute (or part thereof) is billed. Value-added services and special numbers are charged according to the price list of the respective service provider. For calls to freephone numbers, the foreign network provider charges normal domestic rates.
* Incoming and outgoing calls in EU/UK – 0.40 per minute
* Incoming and outgoing calls in World 1 – 1.50 per minute
* Incoming and outgoing calls in World 2 – 2.50 per minute
* Incoming and outgoing calls in Rest of the World – 3.– per minute
**SMS** Excludes value-added services and special numbers.
* Send SMS from EU/UK countries for 0.27 per message
* Send SMS from other countries for 0.40 per message
* Receive free SMS worldwide
* You will find more information on the MMS service here(opens in new tab)
**Data** Data roaming is deactivated by default.
* Data packages from 14.90 / 12 months valid
**Options**
#### Multi Device option
With the Multi Device option, you can use your blue Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. With blue Mobile L, 4 additional devices are already included. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
Find out more(opens in new tab)
#### Callfilter and number blocking
The free Callfilter stops calls from suspicious call centres by blocking numbers that meet specific criteria.
Find out more(opens in new tab)

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* * *
###  Success Story of Ofac
> * * *
>
> ##  «Swisscom has mastered a highly complex task, demonstrating entrepre neurial initiative and in novative strength in the process. We were able to reduce the interruption risk significantly.»
Dr. David Voltz,
CIO, Ofac
* * *
* * *
* * *
#  Initial situation: service interruptions are hard to swallow
* * *
80 per cent of Swiss pharmacies belong to the professional association Ofac. This association offers members a comprehen sive service, effectively relieving them of administrative tasks. Key to this is uninterrupted access to information and applications.
* * *
* * *
###  Initial situation: service interruptions are hard to swallow
The computer centre in Geneva controls all services that Ofac offers to its members, of which there are over 1350. Around 15 million prescriptions and invoices are processed here annually. Swiss pharmacies also access Ofac’s online applications in their thousands every day. Prolonged system interruptions would have unwelcome consequences for the professional association and its customers. As part of certification in accordance with ISO 27001, a risk analysis revealed that the previous solution with a single computer centre was no longer sustainable.
* * *
* * *
###  The solution: significantly reducing risks
«Recovery time of 1 hour»: Swisscom had to achieve this ambitious goal when it implemented the disaster recovery concept. Connecting a second site more than 15 km from the main site of the Ofac server has now ensured the highest possible level of availability of information and appli­cations. Both sites are permanently active and are connected to the Swisscom site concurrently. Customers communicate with Ofac via this site, and large quantities of data are arch­ived here. The application data is transmitted via ethernet and the archiving data via fibre channel connections from Swisscom Opticallink Services. All sites are redundantly interconnected with each other. The virtual switching concept from Cisco enables an extremely powerful structure, resembling a single, logical network.
* * *
* * *
###  Customer benefits: a healthy solution which is effective in the long term
«The new solution with the two active server centres is good insurance for us,» explains Dr David Voltz, CIO of Ofac. «In day to day activities, it is clear that we have made exactly the right investment. We are benefiting from the advantages of the solution, without our customers noticing service interruptions at one of our sites. Swisscom really has done pioneering work here. After the first approach to the solution failed, we started again with a blank sheet of paper and an extremely complicated initial situation. A standard solution would not have fulfilled our requirements. Swisscom went a step further. Its innovative procedure and expert team impressed us. It has delivered a real showcase solution.»
* * *
* * *
* * *
* * *
##  These products are used by Ofac
* * *
* * *
####  Opticallink Services
The transport service for heavy and complex data traffic based on optical fibre.
Go to product
* * *
* * *
* * *
* * *

text: Posted on 26\. July 2019Text: Andreas Heer | Media: Adobe Stock
_Water in the server room – a nightmare for any SME. And for Christof Lutz, managing director of Wilcowa AG construction machines, who was impelled to improve his company’s data security after an incident of water damage._
The alert came in the form of a chat message at eight o’clock in the evening: there’s water dripping from the ceiling in the server room. The caretaker, who was brought in right away, gave the all-clear and confirmed no damage had been done. Nevertheless, Christof Lutz, managing director of Wilcowa, went straight to the industrial facility in Regensdorf early the next morning. As an immediate measure, he moved the company server, which was standing on the damp ground, onto a pallet. He used a plastic sheet to protect the machine from the dripping water. ‘That was the moment I asked myself whether we’re really doing enough to protect our IT system,’ recalls the manager of the construction machine sales and service company.
## Restoring a backup? An unpleasant prospect
Another stroke of luck: the server got splashed a couple of times but it was still running without any problems. Christof Lutz doesn’t even want to think about what might have happened if the water damage had been more extensive. After all, the local server hosts the ERP software, which the company uses to process all of its sale, rental and service orders at its three locations. A server failure would not only have caused considerable disruption to day-to-day business, but would also have triggered a series of emergency measures: replacing hardware, setting up the server from scratch and restoring the backup – all in the hope that this backup will be complete and up to date.
> ‘When everything’s going well, nobody thinks to ask about data protection.’
>
> Christof Lutz, Geschäftsführer Wilcowa
* Twitter
At this point, Christof Lutz was already working on modernising the company and storing its data in the cloud. To this end, he collaborated with Pascal Steinger, owner of Swisscom IT partner HFN Installationen, on a range of pilot projects. For example, they planned to introduce Microsoft Teams as an internal communications platform. However, these projects didn’t include a new backup solution. No changes were planned for the server or data backup system.
The near-miss with the water impelled Mr Lutz to think carefully about data protection in the company. And to take time to address this issue, because: ‘when everything’s going well, nobody thinks to ask questions.’ Such as whether a local server in the company is still up to date and how data protection can be truly guaranteed.
## A cloud-based backup? A reassuring prospect

text: The near-miss with the water impelled Mr Lutz to think carefully about data protection in the company. And to take time to address this issue, because: ‘when everything’s going well, nobody thinks to ask questions.’ Such as whether a local server in the company is still up to date and how data protection can be truly guaranteed.
## A cloud-based backup? A reassuring prospect
Mr Lutz’s existing close cooperation with the IT partner proved to be useful in the present situation. As Pascal Steinger was already involved in the IT strategy and knew the situation inside out, he was able to propose – and implement – a new online backup solution very quickly.
Up to that point, company data had been backed up via the Internet to a network storage system at the IT partner’s premises. Due to the geographic separation, this method did protect the backup from natural hazards. However, the backup process involved too many manual steps and just wasn’t ideal in terms of performance and reliability.
At the partner’s recommendation, Christof Lutz opted for a managed, cloud-based solution by Swisscom. This solution is operated by the provider, who also ensures that the backup process is carried out properly in a Swiss data centre. This guarantees a functioning backup system for Wilcowa and takes some pressure off the IT partner, or as Pascal Steinger puts it, ‘with this solution, I can sleep easier too.’
Of course Christof Lutz thought about taking structural measures to improve the physical protection of the local server. But the managing director soon scrapped this idea: ‘I started out in the door industry,’ he says, ‘and for us, the cost of security doors, as well as the structural measures they’d require, would be disproportionate to the possible benefits.’
Close element
## Automatic and secure cloud backup
Swisscom Managed Backup frees companies from the effort of managing backups and recovery. The service includes backup of mailboxes (Microsoft Office 365) as well as physical and virtual servers. Backups are created automatically every day. The data is stored in the secure Swisscom Cloud, in Swiss-based data centres. In the event of data loss, the KMU help desk will assist with quick, secure data recovery.
Find out more
And so the cloud-based backup became the central pillar of the company’s data protection. As well as the automation and scalability of the storage space, its reliability was a clincher. ‘During the backup process, it’s essential to ensure that the data you’re backing up is also transferred correctly,’ clarifies Mr Lutz. Compared to the existing solution, the cloud-based backup improves the company’s data protection. The cloud solution also means that the IT partner doesn’t need to operate the company’s own storage hardware or make sure the backups are running smoothly.
## Infrastructure like a large enterprise’s? A wonderful prospect

text: ## Infrastructure like a large enterprise’s? A wonderful prospect
The server is staying on site for now. ‘Due to the many adjustments we’re making to the ERP and the company-specific templates, switching to the cloud-based version is very complicated and requires a lot of time,’ explains Mr Lutz.
However, the local server’s days are numbered. Because the IT-savvy managing director is already planning further investments in infrastructure. The cloud will play a crucial role in these plans: ‘As an SME, we don’t have time to manage our IT systems. And the cloud provides us with an infrastructure that offers the quality and the kind of potential capabilities that only large enterprises could afford in the past.’
The managing director was affirmed in his decision when, about a month later, there was a second incident of water damage. This was another minor incident. It was only then that the cause was discovered: a leaky pipe on an upper floor. ‘Locating the leak was highly time-consuming and required the services of building systems specialists,’ recalls Christof Lutz. ‘A cloud solution would have saved us this expense.’
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##### Expert interview with Balz Gut
# “These days, standing still is going backwards”
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Digital transformation poses increasing challenges for the financial market. Innovative strategies are the order of the day. Balz Gut, Head of Banking Transformation at Swisscom, outlines the trends we should expect to see in the Swiss banking sector and how financial institutions can best prepare.
Text: Martina Longo, Interview: Alina Klaus, 23 march 2020
#### Mr Gut, your division supports and guides banks through the transformation process. Can you tell us a bit more about this?
Balz Gut: We see transformation as a continuous process of change that brings fundamental changes to an organisation over the long term. As part of the transformation process, a company engages in fundamental thinking about its DNA, in terms of its business model, value chain and strategic direction. It is crucial that the transformation is implemented systematically, taking account of the overall market, relevant trends and innovations, as well as being broadly based and focused on the overall corporate strategy.
We take a holistic approach to supporting our customers and can advise them throughout the entire transformation process if required. We provide support in the fields of market monitoring, trend scouting and innovation management, from the initial idea through to its practical implementation.
> Find out more
#### Why do banks need to engage with the issue of transformation?
It is essential that the financial sector has permanent, well-established transformation processes to deal with the rapid change brought about by digitisation, globalisation and individualisation. A transformation process needs to address the challenges of the digital age and continually adapt to dynamic markets, competitors and customer needs. These days, standing still is going backwards. The established financial services providers therefore have to keep ahead of the curve and continue to innovate and evolve. The willingness to embrace change is key to overcoming the challenges successfully.
#### In your opinion, what are the greatest challenges facing banks at present?
The financial services market is undergoing a period of significant change, with fully automated payment and exchange rate processing, new competitors entering the market offering extremely low-cost services at practically no cost to the end consumer, and negative interest rates and superabundant capital eroding margins. New investment opportunities are also emerging, including start-up financing and digital currency trading. These new opportunities require new knowledge and also involve a potentially higher risk for the same expected margins, due to companies’ limited expertise in those areas.
It is important to remember that, while the impact of these developments may not be felt immediately, they have the potential to jeopardise established financial services providers’ existing business models and may even render them obsolete.
How can banks respond to these challenges?

text: It is important to remember that, while the impact of these developments may not be felt immediately, they have the potential to jeopardise established financial services providers’ existing business models and may even render them obsolete.
How can banks respond to these challenges?
If they do not want to be outpaced or even ousted by newcomers to the sector, they need to tackle the challenges head on by developing strategies and responding swiftly. They need to develop a clear plan to tackle and successfully manage the vital transformation. The plan should focus on three strategic priorities: firstly, business model transformation; secondly, cultural and organisational transformation; and thirdly, the operational strategy for transforming the operating model and IT system.
### What does “business model transformation” mean?
“Business model transformation” focuses on the following fundamental elements: the future business model of a company, the action that needs to be taken to achieve it and how the transformation needs to be implemented.
Transformation is typically a three-step process:
1. Analysis: The initial stage is to assess the existing business model, conduct an analysis of the market or competition and carry out an evaluation of opportunities and risks within the business itself.
2. Innovation: The second stage defines the future business model. Ideas are generated, evaluated and selected, solutions are drafted, and roles defined.
3. Transformation: The future operating model and implementation plan are designed and developed. In this final stage, the existing business model is transformed, adjustments are made, and the new operating model is implemented.
#### You touched upon cultural transformation. Can you tell us a bit more about this and explain how it differs from “change management”?
Firstly, it establishes a sustainable change-oriented culture within the business. Secondly, it sees the implementation of organisational measures which establish the basis for the continuous transformation of the business and operating models. Conversely, change management focuses on a single project that aims to bring a far-reaching change across the business.
Cultural transformation, on the other hand, seeks to shift the fundamental mindset of the entire business organisation. Allaying the employees’ fear of change is crucial here. Sustainable transformation can only be achieved if employees identify with the change processes and are motivated to support innovation.
#### Terms such as “digital transformation” and “digitisation strategy” are almost buzzwords nowadays. Would you agree?
The terms are certainly overused these days. Companies are not “digitised”, transformation is never purely digital and there is no such thing as a digitisation strategy in my opinion. Transformation projects can nonetheless be accelerated, simplified and enabled by new technologies.

text: #### Terms such as “digital transformation” and “digitisation strategy” are almost buzzwords nowadays. Would you agree?
The terms are certainly overused these days. Companies are not “digitised”, transformation is never purely digital and there is no such thing as a digitisation strategy in my opinion. Transformation projects can nonetheless be accelerated, simplified and enabled by new technologies.
Businesses have to consider ways of exploiting these new possibilities within their overall strategy. Examples of potential uses include the customer journey, the product range, the value chain and the provision of services via digital or hybrid channels. Digitisation should always be seen as the means to the end and not the end in itself. The purpose of digitisation should be to support corporate goals, rather than going digital just for the sake of it.
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### About Balz Gut
Balz Gut is Head of Banking Transformation at Swisscom. He oversees the trend scouting unit e.foresight and Swisscom Banking Consulting. His role entails in-depth engagement with the innovation projects of financial institutions and the provision of support for their transformation programmes. His work therefore involves intensive discussions with digitisation managers from banks, university professors and business consultants, giving him up-to-date insights into the current trends and activities on the Swiss financial market.
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Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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Sensitive Data Services
#### The crown jewels are something different for everyone
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Sensitive Data Services
#### The crown jewels are something different for everyone
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text: ## Hybrid Cloud and Cloud Data Center
#  Hybrid cloud solutions are the key to digitisation.
Managing multi-cloud – read now.
Go to offer
Want to take full advantage of both the Private and Public Cloud? Then let’s get started. Together, we can develop powerful cloud solutions that take you to the next level in agility, cost, scalability and competitiveness.
###  Hybrid cloud solutions without pitfalls
Successful cloud projects rely on a long-term strategy. It’s not simply about relocating to the cloud. Innovation is also required to leverage the real added value of the cloud. Often, however, companies lack the time, expertise and resources required to meet the challenges involved. At the same time, hyperscalers and technologies are progressing apace: so how do you stay agile in the long term?
###  IT solutions for companies instead of pure infrastructure
We take the complexity out of your hands. Our cloud specialists are your trusted advisors, here to support you with their practical knowledge. Leave your data and applications to the experts: from planning and implementation through to operation and optimisation. We cover everything: security, compliance, connectivity and governance. To help get you ahead, we continue to invest heavily in keeping our knowledge and skills up to date.
##  Facts about cloud use in Switzerland
Swiss companies spent
CHF 477 million more on cloud services in 2020 than in the previous year.
In 2020, 51.4 % of workloads in Switzerland were relocated to the Public Cloud.
The use of PaaS and SaaS solutions in Switzerland will increase by 22.2% and 24.6% respectively in 2021.
7% annual growth: the adaptation of Public Clouds is the strongest growth driver in the Swiss cloud market.
1.   2.   3.   4.
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##  MSM study: Multi Cloud Switzerland
From the cloud to the Multi Cloud: the challenges and what we expect from IT service providers.
Go to download
##  Five scenarios for a secure, hybrid cloud environment
#### Cloud Foundation
Choose the right strategy
_​_
Customer requirements
Choosing the right IT strategy is crucial for the success of a company. But new technologies and services are appearing all the time and your in-house IT landscape can soon become outdated. Finding the right approaches in this dynamic environment is challenging. As is making the right decisions about governance, security, and models for target operating, sourcing and cost.
##### How Swisscom supports you
Drawing on proven methodologies, our specialists are here to give you the expert support you require, helping you implement your plans step by step and achieve your goals right from the start.
#### Modernisation
Modernise your infrastructure & applications
_​_
Customer requirements
IT departments struggle to cope with ever-rising business demands and the costs of maintenance are high. Modifications take considerable effort and involve long implementation times.
##### How Swisscom supports you

text: ##### How Swisscom supports you
Drawing on proven methodologies, our specialists are here to give you the expert support you require, helping you implement your plans step by step and achieve your goals right from the start.
#### Modernisation
Modernise your infrastructure & applications
_​_
Customer requirements
IT departments struggle to cope with ever-rising business demands and the costs of maintenance are high. Modifications take considerable effort and involve long implementation times.
##### How Swisscom supports you
Our experienced engineers support you in the operation and maintenance of your IT infrastructure, freeing up your capacities and allowing you to focus on your core business. With Container Services, we also help build a bridge to a future-oriented IT infrastructure.
#### Innovation & transformation
Embrace new business models
_​_
Customer requirements
Disruptive technologies are opening up entirely new business areas and models for companies. However, companies often lack the requisite knowledge internally and struggle to find it on the labour market.
##### How Swisscom supports you
With our extensive cloud expertise and strategic partnerships with global Public Cloud providers, you can access modern cloud technologies quickly and easily, and swiftly take advantage of these without any big initial investments in hardware or software.
#### Operation & Optimisation
Reduce complexity & cost
_​_
Customer requirements
The efficient operation of a heterogeneous IT environment is complex and costly, and this complexity is only increasing as cloud services and other technologies continue to evolve. Without the necessary expertise, companies quickly lose sight of the big picture and lose touch with what they are trying to achieve, resulting in a suboptimal solution design.
##### How Swisscom supports you
Together, we define which operational tasks we can effectively take off your hands and you can then rely on us to take care of these for you. We also support you in the ongoing optimisation of the IT landscape, taking into account costs, performance, security, compliance and all other aspects that are important to you.
#### Data Value
Use data intelligently
_​_
Customer requirements
Generating added value from data for the development of your business is a challenge, but it is essential for your continued existence on the market. Intelligent systems, resources and expertise alone are not enough: they need to interact as perfectly as possible.
##### How Swisscom supports you
Our experts show you how to use your data intelligently and effectively to achieve your growth targets and introduce new business processes. Thanks to our comprehensive cloud services, you can do this gradually and without high upfront investments.
##  That’s why Swisscom is the right choice for your cloud projects
###  Experienced & specialised
Whatever the operating model (on-premises, Private, Public Cloud or hybrid), our more than 400 specialised cloud experts, with their many years of experience, are here to support you.
###  Individually tailored
We tailor cloud solutions to your needs, relying on our know-how and numerous (Public) Cloud certifications.
###  Trusted by over 500 B2B customers
More and more B2B customers in Switzerland have benefited from our ICT, cloud and managed services expertise.

text: ###  Experienced & specialised
Whatever the operating model (on-premises, Private, Public Cloud or hybrid), our more than 400 specialised cloud experts, with their many years of experience, are here to support you.
###  Individually tailored
We tailor cloud solutions to your needs, relying on our know-how and numerous (Public) Cloud certifications.
###  Trusted by over 500 B2B customers
More and more B2B customers in Switzerland have benefited from our ICT, cloud and managed services expertise.
###  Security and data protection at the highest level
From our networks to our data centres, we consistently ensure the highest security standards that meet your compliance requirements.
###  Diverse technologies & leading partners
Strategic partnerships with leading international cloud providers such as Microsoft and AWS permit comprehensive, industry-specific, end-to-end support.
##  Swisscom Cloud expertise
##  Cloud Services & Solutions
Private Cloud, Public Cloud or combinations of the two with the full support of our experts.
Find out more
##  Cloud Native
For even greater flexibility and speed in digitisation. Operation, consulting and further development.
Find out more
##  Cloud Sourcing
A flexible way to take advantage of our expertise, infrastructure and services and bring your business forward.
Find out more
##  Data Center
Data centres in Switzerland combined the technological and service expertise of our specialists.
Find out more
##  Microsoft Licensing Services
Optimal combination of technology and implementation through software licensing with licence consulting.
Find out more
##  Your hybrid cloud solution, tailored to your business needs
Whether you are interested in a hybrid solution that includes specially developed and Public Cloud solutions or an end-to-end Managed Services solution: we’re there for you and your customers.
##  Customer success stories
__ ‘Entrusting our IT to Swisscom facilitates our operations in the four corners of the planet.’
Nicolas Schornoz, Chief Financial and Operating Officer Vestergaard, Vestergaard
* Find out more
__ ‘With the AWS platform, our costs are 75% lower.’
Julien von Siebenthal, CEO & Co-Founder, SeedIMPULSE SA
* Find out more
__ ‘Our cloud solution is helping us become an industry pioneer.’
Giovanni Imsand, Head of ICT, Solina
* Find out more
__ ‘Focus is placed on the customer experience.’
Martin Stucki, CDO, Loeb AG
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__ ‘We are transforming our business model, as we are moving away from the product and focusing more on being a service business. The Swisscom Enterprise Application Cloud is the means by which to do this.’
Andreas Häberli, CTO, dorma+kaba Group
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__ ‘We can offer our customers the capacities they require while also guaranteeing optimum availability.’
Cédric Juillerat, Director, Codalis
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__ ‘We can access our applications anytime, anywhere. That is agility!’
Mauro Cadorin, Head of IT, EMS
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__ ‘A tailored IoT solution resulting from close collaboration.’
Christian Schollenberger , Global Head of IT , Rhomberg Sersa Rail Holding GmbH
* Find out more
__ ‘Together with Swisscom, we’re ready for the digital transformation.’
Gerhard Kapeller, IT infrastructure manager, HOPPE Group
* Find out more
1.   2.   3.   4.   5.   6.   7.   8.   9.
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text: Mauro Cadorin, Head of IT, EMS
* Find out more
__ ‘A tailored IoT solution resulting from close collaboration.’
Christian Schollenberger , Global Head of IT , Rhomberg Sersa Rail Holding GmbH
* Find out more
__ ‘Together with Swisscom, we’re ready for the digital transformation.’
Gerhard Kapeller, IT infrastructure manager, HOPPE Group
* Find out more
1.   2.   3.   4.   5.   6.   7.   8.   9.
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##  Want to find out more?
####  How to manage your Multi Cloud
Once you have the security, container and service management under control, managing a Multi Cloud becomes much easier.
* Go to free download
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: # Speakers & Bluetooth speakers
#### Bluetooth speakers for home or away
Tangled cables and stationary music systems are a thing of the past. With wireless speakers from Marshall, JBL, B&O and other brands, you can connect your device to the speaker via Bluetooth or WLAN and listen to your favourite music, radio programmes or podcasts. What's more, the wireless speakers will transform your home into a cinema or your garden into an open air experience.
#### All shapes and colours
Blue, orange, grey, blue – speakers from Marshall, Sony and other manufacturers are as diverse as you are. Whether you’re at home in the club, dancing the night away, or a water baby who loves to listen to music in the shower, depending on the speaker, the battery life can provide several hours of music enjoyment, with robust designs to protect against water or dirt.

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## Guarantee data security with Data and Content Security
# Safeguard the protection of sensitive data and compliance
__Contact us
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Go to SME
Go to SME
Digitised processed generate and require more and more data. This is often distributed across hybrid environments, making it difficult to monitor the storage and use of sensitive information. Companies therefore need solutions like our Data Protection Services that create transparency and fulfil compliance and governance requirements.
### Reinstating data security
Data has long been a business-critical commodity. Yet today’s complex IT infrastructures create additional targets for attack. In order to minimise the risk and ensure data protection, it is vital to monitor storage locations and the use of sensitive data, not least to guarantee adherence to increasingly stringent in-house and legal provisions and to provide the necessary evidence for data security compliance.
What makes Swisscom the right partner for Data and Content Security?
#### Years of experience
You will benefit from our expertise in the ICT service business, including regulated industries.
#### We meet the highest demands
As Switzerland’s largest data processor, we meet the highest data protection and security demands.
#### Proven solutions
You can have confidence in well-established services deployed by Swisscom itself and by a range of our customers.
Unsere Lösungen für Data and Content Security
## Audit Guard
Gain transparency over user and system activities relating to sensitive data.
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## Data Loss Prevention (DLP)
Prevent accidental data leakage and improve security awareness.
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## Sensitive Data Services
Identify and classify confidential data and get the overview you need.
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## Mail Security
Protect mail servers and Microsoft 365 from spam, phishing and malware.
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## Zscaler Web Security
Take a zero trust approach to securing access to the Internet and to cloud and on-premise applications.
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## Fraud Prevention Service
Protect your bank against fraud and safeguard compliance and your reputation.
Go to offer
* 82% of all security incidents are the result of human error
Source: 2022 Data Breach Investigation Report (DBIR), Verizon
Enhance your knowledge about data protection and security.
Whitepaper
### Protect your data with Data Loss Prevention
In this whitepaper, find out how DLP solutions work and the potential consequences of data leakage.
Go to free download
Whitepaper
Ransomware: extortion using encryption trojans
In this whitepaper, find out about ransomware, known attack scenarios and how companies can protect themselves.
* Go to free download
More articles
Crown jewels mean something different for everyone
Data Loss Prevention: between people and technology
What makes ransomware attacks so successful?
#### Awards and certificates
The independent market research company ISG evaluates the leading Swiss security providers in its annual studies. Swisscom is once again the leader with an attractive and comprehensive portfolio.
* * *
Still looking for answers? Our cybersecurity experts will be happy to advise you.
__Contact us

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Steve Kienberger
* Our authors
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# Steve Kienberger
## Step In - Employer Branding
Swisscom AG
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## More articles by Steve
Personal Development
Talent on the Move: Ante Juric
Steve Kienberger
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## Follow your interests
Explore a subject of your choice.
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## Analytics Consultant
Swisscom AG
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SAP SAC Planning: Lessons learned
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text: #  Configuring a local IP phone
On this page:
Configuring local IP phone credentials on your Internet-Box and SIP phone.
* What are local IP phone credentials?
* Configuring the Internet-Box
* Configuring the Centro Business
* Configuring the SIP telephone
##  What are local IP phone credentials?
You can use your Swisscom fixed network number on SIP-enabled external devices or appropriate software using the “Local IP phone credentials” function (max. 10 connections). The SIP standard (Session Initiation Protocol) is a communications protocol used predominantly in Internet telephony (VoIP).
The SIP phone must be connected to the Internet-Box in your home. The devices in question need to be configured correctly to use this function. Contact our chargeable support service for personal advice and assistance.
##  Configuring the Internet-Box
In the Internet-Box web portal, you need to set up a connection, with an individual user name and password, for each SIP device. All additional parameters will be generated automatically by Swisscom and listed in the web portal.To configure local IP phone credentials, enter the following address in your browser http://internetbox or 192.168.1.1. This will take you to the Internet-Box web portal. Please note that you will need to be connected to your WLAN at home.
1. Access the web portal
1. Select the “Telephony” menu
2. Switch to expert mode
3. Select the “Local IP phone credentials” tab
2. Add new phone credentials
1. Click “Add credentials”
1. Select device & number
1. Select the required device and internal number from the list
2. If you have an additional telephone number, you can select which number you want to use for outgoing and inbound calls
3. Define the user name and password, and click save
1.   2.
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##  Configuring the Centro Business
In the Centro Business web portal, you need to set up a connection, with an individual password for each SIP device. All additional Informations will be generated automatically by Swisscom and listed in the web portal.
To configure local IP phone credentials, enter the IP address of your router in your browser (normally 192.168.1.1). This will take you to the Centro Business web portal.
Please note that you will need to be connected to the router by wifi or with a LAN cable.
1. Insert the username «admin».
2. Insert your individual password.
1. Navigate to «VoIP» in the upper menu bar and click on «Basic Settings (VoIP)».
1. For the number you want to configurate, click on «Edit».
1. The «Authentication Username» is always the phone number.
2. Insert your desired password in the field «Authentication Password».
3. Click on «Save».
1.   2.
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##  Configuring the SIP telephone

text: 1. Insert the username «admin».
2. Insert your individual password.
1. Navigate to «VoIP» in the upper menu bar and click on «Basic Settings (VoIP)».
1. For the number you want to configurate, click on «Edit».
1. The «Authentication Username» is always the phone number.
2. Insert your desired password in the field «Authentication Password».
3. Click on «Save».
1.   2.
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##  Configuring the SIP telephone
After setting up your SIP telephony credentials in the Internet-Box web portal, you need to enter the credentials on your SIP device. Installation examples follow. Please note that exact parameter names may vary depending on the provider. In the pictorial instructions that follow, the same sample values are used throughout.
1. Access portal
1. Type www.gigaset-config.com into your browser
2. Enter the PIN in your Gigaset web portal (0000 unless you have changed it)
3. Click OK
2. Settings
1. From the main menu, click “Settings”.
2. Select “Telephony” from the left-hand menu.
3. Select one of the 6 IP lines and click “Edit”.
1. Select IP line
1. Enter a name for the IP line.
2. Enter the connection name and password corresponding with the definition in your Internet-Box user interface. In addition, enter the internal number in the “User name” field. Enter your choice of name in the “Display name” field.
3. Click the relevant button to go to the advanced settings.
1. Complete fields
1. Complete the fields exactly as shown in the screenshot.
2. Confirm the settings by clicking “Save”.
1. Done
1. Your SIP account has now been registered. You can now make calls with your Gigaset. If the registered value is not displayed, restart the device using the “Administration” menu.
1.   2.   3.
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1. Download app
1. Download the Linphone app from the App Store, the Google Play Store or the Windows Store.
2. Open the downloaded app. (You must be connected to your Internet-Box WLAN to configure settings.)
3. On the welcome screen, click “Close”. (This is due to the specific configuration of the “Local IP credentials” function”.)
2. Select settings
1. Continue with the configuration by clicking “Settings” at the bottom right.
1. Complete fields
1. Enter your internal number, and the user name and password that you have saved.
2. Enter your Internet-Box IP address under “Domain” and “Proxy”. (192.168.1.1 by default).
3. Ensure that the “Outbound proxy” button is “ON” and click on the “number pad” to make a call.
1. Done
1. Once the green light and “Registered” are displayed, the application is correctly configured and ready to use.
1.   2.
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The Snom D715 corded telephone supports the “Power over Ethernet” function. It is therefore sold without its own power supply. You will need a 5 V/2.1 A power supply to use the Snom D715 with the Internet-Box.
1. Identify local IP address

text: 1. Done
1. Once the green light and “Registered” are displayed, the application is correctly configured and ready to use.
1.   2.
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The Snom D715 corded telephone supports the “Power over Ethernet” function. It is therefore sold without its own power supply. You will need a 5 V/2.1 A power supply to use the Snom D715 with the Internet-Box.
1. Identify local IP address
1. Go to the web portal (type http://internetbox or 192.168.1.1 in the browser) and click on the “Network” menu.
2. Select the “Device list” option.
3. Make a note of the Snom D715’s IP address as shown in the example.
2. Enter address
1. Type the Snom D715’s IP address in your browser's address bar and press return
1. Select system language
1. To change the system language, left-click on “Setup” >"Preferences".
2. Select your preferred language and click “Apply” at the bottom of the page.
1. Complete fields
1. To continue configuring your SIP account, select “Identity 1”.
2. Enter the new details from your Internet-Box user interface as shown in the screenshot.
3. Confirm the configuration by clicking “Apply”.
2. Done
1. To check whether your configuration is correct, click on “System information”. You can now use your Snom D715 on your Swisscom line.
1.   2.   3.
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Information on SIP credentials
SIP credentials are confidential login details for using the fixed network number on devices and third-party VoIP clients not supported by Swisscom. Once configured, you can make calls anywhere in the world subject to your subscription. These calls are charged in accordance with your fixed network subscription and appear on your invoice.
Learn more about SIP credentials
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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*
Stefan Tschumi
Team leader IT Governance
BKB Group
#  The Swisscom experts responded enthusiastically to our requests.
Facts & Figures
July 2020
* * *
Company Facts:
Company: Basler Kantonalbank and Bank CLER
Industry: Finance
Number of employees: Around 1300
* * *
Project Facts:
* Stable operation
* High performance
* Maximum security
* * *
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Powerful solution for payment transactions
The independent financial institutions Basler Kantonalbank (BKB) and Bank CLER operate under the umbrella of the Basler BKB Group. With a combined balance sheet total of CHF 44.8 bln (2019), they are two of the key Swiss players. They obtain their payment transaction solution from Swisscom as a service.
"Challenge"
BKB and Bank CLER used to operate their financial messaging solution themselves. However, like many of their competitors, they were having to react to increasing regulatory requirements.
Stefan Tschumi, project manager FMSB at the BKB Group: "An in-house, future-proof FMSB solution would not have been possible without major investment. Furthermore, we would have made ourselves dependent on the know-how of individual employees. Because of this, we felt that a service-based solution had more advantages overall. With this in mind, we looked for a partner who could offer the desired performance, scalability, security and stability. Essential for us: It had to be a Swiss partner with knowledge of the industry."
"Solution"
The BKB team led by Stefan Tschumi reviewed various FMSB service providers. "The full package from Swisscom was very convincing", he recalled. "The combination of the software (AnaSys) with high-performing services from Swisscom is harmonious and also interesting in terms of value for money."
Stefan Tschumi felt that the onboarding and go-live went very successfully: "The Swisscom experts were very responsive to our special requests, and we were able to stick to our ambitious schedule. The system has been stable from day one and provides very good message throughput." Stefan Tschumi saw the high Tier IV security rating in the Swisscom data centres as an additional advantage.
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Benefits
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Stable operation
FMSB operated by Swisscom
High performance
Very good message throughput
Maximum security
Swisscom data centres with Tier IV security rating.
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These products are used by the Company
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#### Banking IT services and financial IT solutions
We integrate and operate all the ICT that banks need – from the infrastructure to the complete banking platform.
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#### Banking IT services and financial IT solutions
We integrate and operate all the ICT that banks need – from the infrastructure to the complete banking platform.
Go to product
* * *
#### Financial Messaging Service Bureau
Solution for financial and payment transactions; from Switzerland for Switzerland. Fault-tolerant operation.
Go to product
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#### Financial Messaging Service Bureau
Solution for financial and payment transactions; from Switzerland for Switzerland. Fault-tolerant operation.
Go to product
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Our employees tell
The working worlds of Swisscom Broadcast are as diverse as our employees. To help you get to know us a little better, our employees report here on their everyday work and explain why they give their best for our customers day after day.
#### Martina Hitz
Project Leader
Digital Media
#### Stefanie Possert
Head of Event Solution Center
Event ICT
#### Joffrey Haring
Senior Solutions Architect
Digital Media
#### Elena Grünig
Marketing Specialist
Marketing & Communications
#### Rico Petrillo
Senior Consultant & Project Manager
Digital Media
#### Gabriela Patil
Product Owner Zoon
Event Data
#### Markus Annen
ICT Network Engineer
Event ICT
#### Isabelle Kocher
Customer Success Manager
Event Data

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IoT Climate Award
# Cutting costs and carbon emissions for buildings using artificial intelligence
Buildings are responsible for 45% of Switzerland’s overall energy demand and a third of inland carbon emissions. Op timisations to buildings are therefore relevant in the battle against climate change. With the IoT ECCO2 Building Intelligence solution, up to 20% of carbon emissions from buildings can be saved.
Res Witschi, Delegate for Sustainable Digitalization
27 May 2022
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Heating systems are usually controlled on the basis of a single parameter: the outside temperature. New control units also include the weather forecast. But even then, this is still an extremely simplified version of a highly complex system. Here, influences such as passive solar energy or the heat storage function of walls are not taken into account. This means that heating systems consume more energy, emit more CO2 and incur more costs than are actually necessary to reach the target temperature. ‘Without taking measurements inside a building, it’s as if the heating controller is flying blind,’ explains Antoine Eddé, chairman of the board and product strategist at ECCO2 Solutions, a Swiss company that has developed an intelligent heating control system.
## Digital twin
The IoT ECCO2 Building Intelligence solution is the European leader in intelligent heating control and is already in use in over 700 buildings in Switzerland and the rest of Europe. Clients include owners and administrators of major real estate portfolios who want to save energy costs without compromising on residential comfort. In addition to the outside temperature, ECCO2 Building Intelligence measures the temperature, humidity and CO2 concentration indoors every 15 minutes and the energy consumption in real time. The IoT devices use Swisscom’s LPN network for this purpose. Highly precise weather forecast data is also incorporated. The artificial intelligence called NARA analyses the measurement data over a period of three months. A refined logic system has been used to drastically speed up NARA’s machine learning process. ‘This allows a digital twin to be created during these three months: in other words, an extremely precise mathematical model of the building,’ is how Antoine Eddé describes the analysis phase. During this period, NARA adjusts 300 to 1,000 settings, interprets the results and automatically optimises the settings. By optimising the operational heating system without having to implement any construction measures, between 10 and 20% in carbon emissions can be saved. The state of the heating systems is also constantly monitored and an alarm triggered in the event of any faults, such as a blocked thermostatic valve, for instance.
## Selective modernisation

text: ## Selective modernisation
ECCO2 Building Intelligence is a worthwhile investment for buildings both new and old as the structure can be retrofitted with the IoT system without much effort. Operational optimisation of a heating system with the help of ECCO2 Building Intelligence can provide an alternative to modernising a building for greater energy efficiency – or perfectly supplement such a measure. Prior to modernisation, the building’s energetic weak points can be determined using NARA. This enables these to be focussed on during modernisation or to limit modernisation to precisely these weak areas. Following modernisation, NARA can check whether the energy consumption and residential comfort targets have been achieved.
## Swiss quality
ECCO2 Solutions is a Swiss company based in Givisiez in the canton of Fribourg. The sensors for the specially developed IoT solution are produced in cooperation with Miromico, a Zürich high-tech company that specialises in the manufacture of IoT devices. Although the ECCO2 team could hardly be more diverse when it comes to its employees’ range of qualifications and places of origin, its members are united not only by their vision of working towards a world in balance but also by something typically Swiss: the demand for high quality. Antoine Eddé compares this to the watchmaking profession. ‘As in this best-known of Switzerland’s industries, we believe in top quality and particularly in precision.’
## Impressive CO2 savings
With ECCO2 Building Intelligence, between 3.0 and 3.6 kilograms of carbon emissions can be saved per square metre and year. A heating area measuring 1,650,000 m2 is currently equipped with the intelligent ECCO2 control system. This means that around five million kilograms of CO2 can be saved per annum. Considerably more emissions are to be cut in the future. ECCO2 Solutions has set itself an ambitious target: by next winter, a further 50,000,000 kWh in energy are to be saved each year. The aspiring company has thus commissioned the production of 25,000 more IoT sensors. Antoine Eddé is optimistic about the future. ‘We’re certain that our 25,000 sensors will find their market.’
His ambitious goal seems totally realistic, especially if you consider that the solution is not just ecological but also economical – all the more in light of rising energy prices.
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## Latest news about Swisscom
#### Subscribe to News
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

text: ## Zscaler Web Security based in Switzerland
#  Zscaler Cloud Services for secure access to the web and applications
Business applications run in the cloud and can be accessed by employees on the move or working from home, turning the Internet into a corporate network. Instead of traditional perimeter protection, companies need security solutions that protect endpoints and applications with a zero-trust approach in every network – no matter how sophisticated the cyberattacks.
###  Zscaler Services from the cloud for the cloud
A security service from Swisscom data centres in Switzerland, Zscaler protects access to applications via any connection and from any end device. A complex and expensive redirection of traffic via the company network is no longer necessary. Zscaler Internet Access serves as a web proxy for cloud environments and simplifies access control. Zscaler Private Access, on the other hand, replaces a conventional VPN for accessing on-premise applications and prevents attacker infiltration of the corporate network. Cost effective and quickly deployed, this service from the cloud saves you from having to install complex security hardware.
Kontakt
####  What’s in it for you:
* Zero-trust access to all company resources
* Better performance when accessing applications (no backhauling)
* Reduced complexity of the IT security stack
###  Your benefits
* Protection against cyber attacks when accessed via any connection
* Lower costs thanks to simplification of infrastructure
* Unified and simplified access control
###  When is it the right solution?
Your cloud strategy requires an IT security solution that reliably secures access to resources and applications from anywhere and supports both hybrid and multi-cloud architectures. The solution should also offer optimum protection against unknown dangers for your IT infrastructure.
Zscaler Services combine Security-as-a-Service directly from the cloud with access control and defence mechanisms in a unified architecture. Zscaler Internet Access and Zscaler Private Access protect your endpoints and applications as a Secure Access Service Edge (SASE) with a zero-trust approach. With the central cloud security platform, you also reduce the complexity of your infrastructure because there is no need for comprehensive security infrastructures for each individual cloud and local IT.
###  Why Swisscom?
* Data storage in Switzerland: we operate Zscaler in our own data centres.
* Expertise: our proven specialists have many years of experience.
* Market leader: according to Gartner, Zscaler is leading in secure web gateways.
###  Get started with Zscaler Web Security
##  Request a no-obligation quotation
Let’s find out together what we can do for you.
Request quotation
####  Factsheets
* Zscaler Internet Access
* Zscaler Private Access
####  Artikel
* Traditional security architectures offer insufficient protection
###  How Zscaler works
The Zscaler Services provide security directly from the cloud. As a web security gateway, Zscaler Internet Access secures Internet access over any connection, while Zscaler Private Access enables access to internal applications on premises and in the cloud as a remote access solution.
###  Choose the Zscaler services you need
##  Zscaler Internet Access
Secure Internet access to all your devices any time, anywhere with the following security features:

text: ###  How Zscaler works
The Zscaler Services provide security directly from the cloud. As a web security gateway, Zscaler Internet Access secures Internet access over any connection, while Zscaler Private Access enables access to internal applications on premises and in the cloud as a remote access solution.
###  Choose the Zscaler services you need
##  Zscaler Internet Access
Secure Internet access to all your devices any time, anywhere with the following security features:
* Comprehensive cloud security stack including firewall, IPS, sandboxing, URL filtering, and Cloud Access Security Broker (CASB)
* Detection of malware, cyber attacks and infected devices even in SSL-encrypted traffic
* An optimal user experience at all times thanks to direct access to cloud applications instead of backhauling
* Data leakage protection (DLP) with data protection extended to cloud applications
Go to fact sheet
##  Zscaler Private Access
Secure access to your applications with Zero Trust Network Access and replace complex VPN installations:
* Inside-out connectivity prevents lateral movements of attackers and DDoS attacks because external devices are not integrated into the company network
* Access control and segmentation at application level instead of network level
* Complete control over all activities per application and user
* Simplification of the local security stack and no backhauling
Go to fact sheet
###  Three specific examples
#### Microsoft 365 deployment
Secure and fast access to cloud services
**Customer situation**
The move to Microsoft 365 at a company with 650 locations led to WAN and firewall congestion when employees accessed cloud services.
##### Our solution
With Zscaler Internet Access, the employees can access Microsoft 365 directly and securely. In addition, usage can be prioritised over less time-critical traffic.
#### Schools on the Net
Safe surfing at school
**Customer situation**
Students should only be able to access suitable and intended websites and should be protected from explicit and unsolicited content.
##### Our solution
With Zscaler Internet Access, schools can create and customise rules for web browsing in self-service without requiring specific expertise.
#### Support for modern ways of working
Secure access to company applications
**Customer situation**
Employees are increasingly working outside of company premises; from home for example. Access to local applications is via VPN, which requires a complex infrastructure and does not offer optimum security.
##### Our solution
Zscaler Private Access simplifies access to local applications and prevents cybercriminals from progressing through a company network (lateral movement). The cloud-based approach replaces expensive and time-consuming VPN solutions and ensures Zero Trust Network Access (ZTNA).
__ «Our security is always up to date – and we save two hours of work daily.»
Pascal Fontaine, IT Manager , Python & Peter
* Find out more
###  Partnership
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: ### Highlights
#### Product description
## Do you have any questions?
​ Sales Hotline
0800 555 155
Mo–Sa 8.00–20.00
​ Write to us in the chat
​ Chat
Start our live chat
_​_ Swisscom Shop
Swisscom Shop(opens in new tab)

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POS system
* Business POS
* Fisherprice Infos Tabs
* POS system for the food service sector
* POS system for the retail sector
* POS system for hairdressers
* Electronic cash registers
* Consultation
* Business POS configurator
* Business POS
* Fisherprice Infos Tabs
* POS system for the food service sector
* POS system for the retail sector
* POS system for hairdressers
* Electronic cash registers
* Consultation
* Business POS configurator
## Business POS
# Modern POS system
simplifies your work
Life is challenging enough at the moment – let our POS solution simplify your everyday life: on site and online. Business POS allows you to handle all important processes through a single centralised system. Simple to operate and customisable – without any IT knowledge.
To the sector selection
**Notice:**
Please note that Business POS is undergoing a revision. The service can therefore not be ordered at the moment.
#### Why choose a centralised POS system?
You can digitise different processes simply and manage them in a single system, helping you to maintain an overview at all times and deal with administrative tasks more quickly. Rely on the support of a POS system with integrated additional functions:
Sales register (POS) system
Item management
Warehouse management
Customer management and retention
Online reservation system
Online shop
Shift planning
Business reports and statistics
#### Select the appropriate POS system.
#### Catering & Hotels
* Accept all payment methods
* Customise menus flexibly
* Manage table plans and reservations
To the Hospitality POS
#### Retail
* Stock overview
* Integrate with your online shop
* Ability to introduce loyalty programmes
To the Retail POS
#### Hairdressers & Beauty Salons
* Manage online reservations
* Digitise customer lists
* Plan staff and shifts
To the Personal Services POS
### One solution, many possibilities. That is Business POS.
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### Your benefits
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POS devices: Robust and
modern for dealing directly with customers
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Software: Versatile and always up-to-date
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Support: On-site installation and hotline support
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#### A POS system with all the trimmings
* ######  Sales (POS) registers
* ######  Software
* ######  Support
## The right sales register for every situation
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#### On the counter –
enforeDasher
The large touch screen makes the system pleasant to use. Compact integration of a receipt printer and a rear screen for customers and a barcode scanner for loyalty cards, vouchers and discount coupons.
* Find out more
#### Mobile when serving customers –
enforeDonner
The complete POS system in a compact and handy mobile format can be used anywhere. The robust enforeDonner also functions as a barcode scanner and contactless card reader, allowing payments to be taken.
* Find out more
#### Saving space on the counter – enforeComet
The simple touch screen can be placed pretty much anywhere thanks to various stands and holders. The external device ports for receipt printers and barcode scanners can also be used just as flexibly.
* Find out more
#### More than just a POS system​
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A wide range of functions
* Sales register (POS) system
* Business reports and statistics​
* Item management ​
* Warehouse management​
* Customer management and retention​
* Online reservation system
* Online shop
* Staff planning
Flexible cloud solution
* Access from a smartphone, tablet and laptop

text: * Find out more
#### More than just a POS system​
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A wide range of functions
* Sales register (POS) system
* Business reports and statistics​
* Item management ​
* Warehouse management​
* Customer management and retention​
* Online reservation system
* Online shop
* Staff planning
Flexible cloud solution
* Access from a smartphone, tablet and laptop
* Always up-to-date thanks to automatic updates
* Switches automatically to mobile network in the event of outages
* Adjustments immediately visible on all devices
* Additional sales registers are available straight after login
* Access information anytime and anywhere
* Secure data, even in the event of a defect or outage
#### Effective support for your future
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How to get started
On-site commissioning and training on the most important points
Further support and setup via phone and remote access for the first 30 days
How we provide you with further support
Free support hotline for telephone assistance with technical problems as well as application support via remote access, even after the 30 days have expired
Free replacement device in the event of a defective sales register
* «The POS system is as useful as an efficient staff member.»
At Shukrane Maliqi’s cake shop in Brig, sweet dreams really do come true. To make sure the figures are as spot on as her recipes, she uses Swisscom’s new POS system.
> Read full story
* «I can help my employees without having to be there myself.»
Products from farms in the region for the town population - that is the concept of the "Gnuss Buur" farm shop. The manager, Daniela Hadorn, can access the cash register system from anywhere, which means she can help the employees even when she's not in the shop.
* «The efficiency, the design and the ease of use convinced me.»
Zeitlos – Das Wohnatelier attaches great importance to sustainability. It has found a sustainably good solution with Business POS - the smart cash register system from Swisscom for SMEs. For the owner, Peter Pohlisch, it is the most important tool in his daily routine.
> Read the whole story
## Sell the way you want to
Thanks to the integration of Worldline, your customers can choose between different payment options such as Maestro, credit card, TWINT or cash payment. PostFinance or easy-to-create vouchers can also be added as a means of payment. You can choose from a wide range of mobile and stationary terminals as payment terminals, as well as enforeDonner which combines sales register and payment terminal in one device.
## Transfer into the existing accounting system
The POS solution offers a simple function (Excel-CSV file) for the export of accounting figures as well as a direct interface with the Abacus accounting system and has been tested by experienced fiduciary companies. This allows you and your fiduciary company to post entries in your preferred accounting programme transparently.
## The whole business at a glance

text: ## Transfer into the existing accounting system
The POS solution offers a simple function (Excel-CSV file) for the export of accounting figures as well as a direct interface with the Abacus accounting system and has been tested by experienced fiduciary companies. This allows you and your fiduciary company to post entries in your preferred accounting programme transparently.
## The whole business at a glance
You will always have the figures under control, even from home via a PC or smartphone. Clear graphics show you the total sales and sales per employee or day of the week. You can identify your top and flop items, check current stock and spot your customers' favourite products. This gives you the best foundation for running a success business and providing the best customer experience.
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#### Offer conditions
* __
Offer conditions Business POS
(PDF file, English)
Overview
Gastronomy
Retail
Hairdresser & Cosmetics
Hardware & Prices
---

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#  “Managed Business Communication enables us to keep developing optimally.”
With 400 employees, Geneux Dancet is the leading provider of sealing and roofing solutions in western Switzerland. The traditional company has recognised the benefits of efficient communication and is switching to MBC – the all-round package for the entire corporate communication.
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###  Challenge
Geneux Dancet was looking for a solution that would fulfil current and future communication requirements, such as being able to redirect calls to smartphones smoothly and free of charge. Or getting the private branch exchange to operate more easily and reliably. And the company wants to pay only for active lines and manage them easily.
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###  Solution
MBC from Swisscom provides many features at an attractive monthly fixed price. The complete package contains an IP private branch exchange, a flat rate for Switzerland for calls and LAN and WAN networks, and service and support. For example, the self-service portal makes it easy to set up call groups or assign phone numbers.
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#####  Geneux Dancet SA
> Sector: Construction
> Locations: Meyrin, Lausanne, Yverdon, Fribourg, Sion, Neuchâtel
> Year founded: 1854
> Employees: 400
> Ambition: “We are an innovative and customer-oriented model company.”
#####  Downloads
> Geneux Dancet SA (PDF)
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###  Guillaume Gallaberthier
CIO Geneux Dancet SA
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###  Mr Gallaberthier, please complete these sentences.
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With Managed Business Communication we can …
###  “… look to the future optimistically.”
We are pleased with the solution because …
###  “… it removes all obstacles and we can keep developing optimally.”
Our customers benefit from MBC because …
###  “… the cost savings that it enables are also passed on to them.”
My slogan for Managed Business Communication is:
###  “Loading – for the big tasks!”
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##  These products are used by Geneux Dancet SA
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####  Managed Business Communication
Modern telephony solution at a fixed monthly price. Ideal for small and medium enterprises and companies with a branch structure. Find out more about Managed Business Communication now.
Go to product
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Christa Rudolf von Rohr
* Our authors
* Our authors
# Christa Rudolf von Rohr
## Financial Accountant
Swisscom AG
## More articles by Christa
Worklife
Eine bemerkenswerte Work-Life-Balance
Christa Rudolf von Rohr
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

text: #  Internet-Box standard
On this page:
Details of all the settings and ports for the Internet-Box standard.
* ​Device and ports
* Set up and use
* Frequently asked questions
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Internet-Box standard.
View device information(opens in new tab)
##  Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
###  Help topics & tips Internet-Box standard
* Set up Internet
* Manage WLAN
* WLAN password
* Connect to TV-Box
* Connect to telephone
* Internet issues
* Return an Internet-Box
###  Instructions, Firmware and energy consumption
#### Instruction (PDF)
* Internet-Box standard IP installation manual
* Internet-Box standard fibre-optic installation manual
* Internet-Box standard Copper installation manual
* Internet-Box standard Copper kit installation manual
* Internet-Box standard fibre-optic kit installation manual
#### Declaration of conformity (PDF)
* Internet-Box standard Declaration of Conformity
Firmware Update
Energy consumption
##  Frequently asked questions
#### How can I change the settings of my Internet-Box?
Your Internet-Box settings are easy to manage in My Swisscom or via the web portal. You can change your WLAN access data, configure Internet blocking for devices and access an overview of all connected devices.
##### In My Swisscom
You can access and change the most important settings via the web or app.
Go to My Swisscom
##### In the web portal of the Internet-Box
Enter http://internetbox.swisscom.ch or 192.168.1.1 in your Internet browser. Please note that you only have access when your home network is connected to your Internet-Box. Enter your existing admin login. If you don’t know the password, click “Create new password” to set up a new password.
#### How can I back up and restore the configuration?
Once you have set it up, save your Internet-Box configuration. This lets you restore preferred settings after replacing a device, for instance. To do so, go to the web portal > Internet-Box > Save configuration.
#### Which login/passwords do I need and when?
Want to view your WLAN and router password? Looking for the right login for your Bluewin Webmail, the Community or My Swisscom (Customer Center)? A login overview is available in the Community.
Swisscom Login overview
WLAN & router overview
#### What does the LED display on my Internet-Box mean?
**LED lights up white:** | everything is OK
---|---
**LED flashes white and red:** | Swisscom configuration in progress. If the LED is still
flashing after 10 minutes: connect the Internet-Box to a
computer with the Ethernet cable and open the page
www.swisscom.ch/start. Register your Internet-Box there.
**LED flashes white:** | update in progress. The Internet-Box will then restart.
**LED flashes red:** | no Internet connection. Check whether the DSL cable is
correctly inserted.

text: **LED lights up white:** | everything is OK
---|---
**LED flashes white and red:** | Swisscom configuration in progress. If the LED is still
flashing after 10 minutes: connect the Internet-Box to a
computer with the Ethernet cable and open the page
www.swisscom.ch/start. Register your Internet-Box there.
**LED flashes white:** | update in progress. The Internet-Box will then restart.
**LED flashes red:** | no Internet connection. Check whether the DSL cable is
correctly inserted.
**LED lights up red:** | error message. Switch the Internet-Box off and on again.
Wait until the LED lights up white again.
**LED lights up blue:** | faulty Internet-Box. Please contact us for a replacement.
Note: during initial installation, the LED will go blue temporarily.
Wait 10 minutes until the installation process is complete.
#### What is the OTO number (OTO ID) and where can I find it?
If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. You will find it in your living room or hallway. The fibre-optic socket will show the OTO number or OTO ID – a sequence of numbers and letters for identification.
> Router set-up instructions
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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*
Monitoring with digital personal health record
#  Higher quality of life, lower costs
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Only a few patients already share health data electronically with their doctor. A research group directed by the Kantonsspital St. Gallen hospital is currently examining how simple and useful such an exchange can be.
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Text: Roger Welti, images: Keystone, updated July 16, 2018
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Brigitte Schneider finds the weather discomforting today. The woman from eastern Switzerland suffers from chronic obstructive pulmonary disease COPD – like around 400,000 other people in this country. On certain days she has difficulty breathing and physical exertion is almost impossible, Schneider explains. Medications can indeed alleviate the symptoms of COPD, however the disease itself cannot be cured. That’s why it’s so important to improve the quality of life for sufferers as much as possible – for instance, so that an acute deterioration of health does not involve a stay in hospital.
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###  Digitalisation enables innovative approach
“I am convinced that the use of telemedicine can succeed in doing exactly that”, says Dr Frank Rassouli, senior doctor in Pneumology at Kantonsspital St. Gallen. Currently, five Swiss and one German clinic are undertaking a study with 175 participants under his direction. The electronic personal health record Evita is being used during the study for monitoring the condition of COPD patients. Brigitte Schneider is also taking part: “I didn’t have to consider whether I would take part in the study for very long. There are only benefits – for me and for other COPD patients.”
She and the other study participants answer questions about their state of health every day in the Evita record. All the information is collected in real time by the participating hospitals. If a patient shows worrying values, he or she is immediately contacted by the study team. The doctor treating them asks additional questions about their condition and gives advice over the phone. The goal: The affected patient is treated quickly and, if possible, at home. Emergency hospital stays are thus prevented – with positive effects on patients’ quality of life and the costs for society. “Every avoided emergency admission saves the healthcare sector several thousand francs”, explains Rassouli, the director of the study.
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####  Evita: Not just for patients
The personal health record Evita is not only suitable for telemedical uses. It supports people in managing all their health information in general. Whether while travelling, during a doctor’s consultation or in an emergency: With Evita, all important medical information can be accessed online and can be shared with your relatives, friends or a doctor. Evita users personally and individually assign the corresponding access rights. All data in Evita are securely transmitted and stored in encrypted form.
###  Quality of life increases, costs are lowered

text: ###  Quality of life increases, costs are lowered
Initial results of the study, which will run until summer 2019, show that the use of telemedicine is promising both from a qualitative as well as a quantitative perspective. Patients who have completed both study phases feel they are getting better care with Evita than without it. With telemedicine care, a quarter of the patients improved their values in the recognized COPD Assessment Test, which assesses their state of health using a standardized questionnaire. The hospitalisation rate due to acute deterioration was a quarter lower than without monitoring. COPD-related treatment costs were 44% lower during telemedicine use than without it.
"So far, we have been able to show that we can improve the quality of life of COPD patients and reduce hospitalisation rates by using the electronic health record," says study director Dr. med. Frank Rassouli from the St. Gallen Cantonal Hospital. Each avoided emergency saves the health service several thousand francs. Prof. Dr. med. Gregor Zünd, CEO and Chairman of Hospital Management at the University Hospital Zurich, is also convinced of the path taken in the study: "We must promote digitalisation in medicine so that patients can increasingly be cared for at home."
* * *
###  Digitalisation increases quality and efficiency
Zünd and Rassouli believe the potential of digitalisation is far from exhausted. "Digitalisation is the key to success if we want to improve the quality of life and safety for our patients and increase the efficiency of our operations," emphasises Zünd. And Rassouli is confident that the final results of the COPD study will also confirm the potential of telemedicine monitoring. "And then an extension in the utilisation of Evita for such purposes should definitely be considered."
* * *
* * *
Prof. Dr. med. Gregor Zünd, CEO and Chairman of Hospital Management at the University Hospital Zurich
* * *
###  More security and knowledge
In order to ensure that the electronic personal health record is also as easy to use as possible for older COPD patients, Evita has been specifically adapted to the needs of the study and its participants. With success. “The daily use of the online questionnaire is easy and quickly becomes routine”, says Brigitte Schneider. “The close communication with the team of doctors gives me security and increases my quality of life.”
The doctors taking part are also convinced by the electronic personal health record. “Our patients value the simple and in depth contact with us via Evita”, says Frank Rassouli. He has also noticed a valuable side effect: “The daily analysis of their disease increases patients’ own expertise and knowledge about COPD.” Specialists are convinced that encouraging self-responsibility and increasing patients’ own health knowledge have a positive effect on the course of the disease.
* * *
* * *
Study director Frank Rassouli
* * *
* * *
* * *
###  Six clinics on board
* * *
A total of six clinics are taking part in the ground-breaking telemedicine study with COPD patients:
* Clinic for Pneumology/Sleep Medicine at Kantonsspital St. Gallen (study director)
* University Hospital of Basel
* University Hospital of Zurich
* Kantonsspital Münsterlingen
* Kantonsspital Glarus

text: * * *
* * *
Study director Frank Rassouli
* * *
* * *
* * *
###  Six clinics on board
* * *
A total of six clinics are taking part in the ground-breaking telemedicine study with COPD patients:
* Clinic for Pneumology/Sleep Medicine at Kantonsspital St. Gallen (study director)
* University Hospital of Basel
* University Hospital of Zurich
* Kantonsspital Münsterlingen
* Kantonsspital Glarus
* Fachkliniken Wangen im Allgäu
* * *
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Whitepaper
# More than a trend: new work is changing our working life
Today, “new work” refers to modern work practices such as agile and remote working. People are at the heart of this change – it is about much more than just the introduction of new technology.
In this whitepaper, you will learn:
What trends await us in the working world of the future
What employers need to know when it comes to hiring the best talent
Why humans are the key factor in digital transformation
Number of pages: 10
Recommended for: Business specialists
Published: February 2022
Free download
Your personal download link for the document you require will be sent to you via e-mail.
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Spread the Word!
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text: # WLAN-Boxes for the best Wi-Fi
The simple solution for the best WLAN throughout your home: With the Swisscom WLAN-Boxes, you can boost, optimise and expand your WLAN at the touch of a button.
## How well does your WLAN work?
Too weak  Too slow  Range too short  Good, I am happy
#### The WLAN is too weak
You have reception everywhere, but the signal is too weak. Relocating your Internet-Box may resolve the issue. Or you could boost the signal with our WLAN-Boxes.
#### The WLAN is too slow
If websites take too long to load, do a WLAN speed test with your smartphone in the My Swisscom App. Or optimise your WLAN with our WLAN-Boxes.
#### Range too short
No WLAN reception in rooms that are further away from the router? With our WLAN-Boxes, you can expand your WLAN easily according to your needs.
#### The WLAN works well
You have good WLAN reception everywhere at home and enjoy the best Internet from Swisscom.
## WLAN coverage before/after
The WLAN-Box extends the WLAN range of the existing router and ensures maximum WLAN stability. It can be connected to the router via WLAN or cable and installed at the push of a button.
W/o WLAN-Boxes  With WLAN-Boxes
## Comparison of our WLAN repeaters
* Installation at the touch of a button
* Strong, stable, fast WLAN everywhere
* Can be extended with up to 4 boxes (WLAN-Mesh)
Our bestseller
####  WLAN-Box 2
Wi-Fi 6 Standard
---
Dual band WLAN 2.4 / 5 GHz
4.8 Gbit/s max. WLAN speed
3 x 1 Gbit/s Ethernet
Compatible with all Internet-Boxes
99.–
To the product
Premium for highest demands
####  WLAN-Box 3
Wi-Fi 6E Standard
---
Tri band WLAN 2.4 / 5 / 6 GHz
10.2 Gbit/s max. WLAN Speed
1 x 2.5 Gbit/s and 2 x 1 Gbit/s Ethernet
Compatible with Internet-Box 2, 3, 4
149.–
To the product
## How many WLAN-Boxes do you need?
For perfect WLAN reception, you will need one or more WLAN booster
boxes for your router, depending on the size of your home.
Smaller aptmt  Medium aptmt  Larger aptmt  House
#### Smaller apartment, 1-3 rooms, < 90 m2
The WLAN of the Internet-Box should be sufficient for smaller apartments.
#### Medium-sized apartment, 90-130 m2
Boost the Internet-Box WLAN with an additional WLAN-Box.
#### Larger apartment, 5+ rooms, 130-200 m2
Boost the Internet-Box WLAN with two additional WLAN-Boxes.
#### House, 2-3 storey
Boost the Internet-Box WLAN with one additional WLAN-Box for each
additional storey.
## More tips & tricks
Discover our solutions and instructions for perfect Internet and WLAN.
### 4 tips to optimise your WLAN
Learn more
### WLAN-Box positioning and setup
Go to Help page

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Company
# Swisscom to become the sole shareholder of Swisscom Directories Ltd
Swisscom is exercising its right to purchase the 31% holding in Swisscom Directories Ltd (localsearch) that is currently held by Tamedia in a move that will make Swisscom the company's sole shareholder. The transaction is scheduled to be completed during the first quarter of 2019.
Sepp Huber, Head of Media Relations
19 December 2018
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In 2015, search.ch Ltd was merged with localsearch, in which Tamedia holds a 31% interest and Swisscom a 69% interest. As part of the merger, Swisscom granted Tamedia a put option and Tamedia granted Swisscom a call option for Tamedia’s holding in localsearch. These options have been exercisable since mid-2018.
Swisscom is now exercising its right to purchase Tamedia’s 31% holding, which will make Swisscom the sole shareholder of localsearch. Based in Zurich, the leading marketing and advertising partner for Swiss SMEs has more than 800 employees and operates Switzerland's biggest directory platforms, local.ch and search.ch. Offering professional website creation, online advertising and campaigns, online booking systems, customer management systems and an extensive web presence on all major Swiss platforms, localsearch helps Swiss companies to acquire new customers and achieve success in the digital world.
The transaction is scheduled for completion in the first quarter of 2019. The exercise price amounts to CHF 220 million plus non-essential cash and cash equivalents. The transaction will have no impact on Swisscom's net debt as the exercising of the option has already been accounted for.
## Downloads
* __
Press Release
(PDF file, 400 KB)
## Links
More information about localsearch
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
Fax +41 58 221 81 53
media@swisscom.com
SCMN / Valor 874251 / ISIN CH0008742519

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# M2M Wireline and M2M Wireline plus
* Overview
* Tariff model
* Check availability
##
Due to technical difficulties, please try again later.
##  The secure solution to optimise your business processes
Thanks to secure two-way data transfer, M2M offers remote access to data and remote device control (e.g. room temperature regulation and software updates).
M2M Wireline provides secure, one-way data transfer between a specific end device and the associated service (e.g. alarm applications, POS terminals).
* * *
##  Your profile: Generic
The Generic profile combines all the profiles and is the best option for flexible and varied use. Point-of-sale terminals (EFTPOS profile), alarm systems (ProtectionNet profile) as well as meter measurements (Utility profile) are all possible with this dedicated line.
##  Your profile: EFTPOS
Would you like to connect your point-of-sale terminal using a dedicated line? The EFTPOS profile enables you to communicate with payment institutions, providing the optimal solution for using POS terminals flexibly and securely.
##  Your profile: Utility
Do you want to read meter measurements through a dedicated line? The Utility profile only enables communication with prescribed receivers and is therefore the optimal solution for flexible and secure meter readings and any other connections. From 100 connections, the Utility profile can be extended to suit your exact needs and supplemented with your own receiver (server).
##  Your profile: ProtectionNet
Would you like to connect your alarm system using a dedicated line? The ProtectionNet profile only enables communication with alarm institutions and is therefore the optimal solution for flexible and secure use of alarm systems, fire detectors and similar devices.
M2M Wireline plus with Internet BackupWith Internet Backup and the best mobile network in Switzerland, your M2M Wireline plus is still available if there is an Internet failure. Internet Backup is available with a Centro Business 2.0/3.0 router from Swisscom. M2M Wireline plus M2M Wireline with Internet BackupWith Internet Backup and the best mobile network in Switzerland, your M2M Wireline is still available if there is an Internet failure. Internet Backup is available with a Centro Business 2.0/3.0 router from Swisscom. M2M Wireline
* * *
M2M Wireline with Backup
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CHF52.—/month
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text: Callback in 10 seconds
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* * *
#####  Your M2M Wireline profile
Choose between 4 different profiles, depending on where you are using the service
* * *
Generic EFTPOS Utility ProtectionNet
M2M Wireline plus with Backup
CHF60.—/month
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* * *
Check which speeds are available at your site:
Availability checker
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##  The different applications available with your M2M Wireline profile
* * *
* * *
##  M2M Wireline plus
Due to technical difficulties, please try again later.
##  M2M Wireline solutions
|
##### M2M Wireline plus
with backup
|
##### M2M Wireline
with backup
|
##### M2M Wireline plus
|
##### M2M Wireline
---|---|---|---|---
Monthly fee per connection* | CHF 60.– | CHF 52.- | CHF 45.- | CHF 37.-
Internet Backup** (Internet fail-safe guarantee) | ✓ | ✓ | - | -
Max. down/upload speed
| 2/0,4 Mbit/s | 2/0,4 Mbit/s | 2/0,4 Mbit/s | 2/0,4 Mbit/s
1 fixed IP | included | - | included | -
Service level for M2M Wireline | standard | standard | standard | standard
Service desk and fault report line*** | 7×24 h | 7×24 h | 7×24 h | 7×24 h
Support times |
Mon – Fri
8 am – 5 pm
|
Mon – Fri
8 am – 5 pm
|
Mon – Fri
8 am – 5 pm
|
Mon – Fri
8 am – 5 pm
Activation fee (one-off)  | CHF 99.90.– | CHF 99.90.– | CHF 99.90.– | CHF 99.90.–
Moving fee | CHF 69.– | CHF 69.– | CHF 69.– | CHF 69.–
Express activation (copper) | CHF 500.– | CHF 500.– | CHF 500.– | CHF 500.–
Postpone activation date
Possible until 4 days before activation date | CHF 300.– | CHF 300.– | CHF 300.– | CHF 300.–
Basic installation by Swisscom engineers
Additional charges may apply for devices or other installations.
| CHF 195.– | CHF 195.– | CHF 195.– | CHF 195.–
* * *
* Upgrade nur bei M2M Wireline und M2M Wireline plus ohne Backup möglich. Downgrade nur bei M2M Wireline mit Backup undM2M Wireline plus mit Backup möglich (nach Ablauf der Mindestvertragsdauer).
** Internet Backup bietet Ausfallsicherheit für den M2M Wireline-Zugang und wird mit einem 3G-Modem aktuell gratis (anstelle CHF 30.–)und mit einem 4G-Modem aktuell mit einer einmaligen Gebühr von CHF 50.– (anstelle CHF 80.–) angeboten.
*** Die Störungsannahme erfolgt im Normalfall durch die Swisscom KMU-Hotline. Im KMU-Partnermodell erfolgt die Störungsannahme vonMontag bis Freitag von 8.00 bis 18.00 Uhr durch Ihren Swisscom KMU-Partner, ausserhalb dieser Zeiten durch die Swisscom KMU-Hotline.
* * *
##  Router
| M2M Wireline plus
mit Backup | M2M Wireline
mit Backup | M2M Wireline plus | M2M Wireline
---|---|---|---|---
Internet-Box light
(copper only)
2-port WLAN router
No bridge mode
One-off cost CHF 99.–
| – | – | – | CHF 49.– (one-off)
Centro Business 2.0
4-port universal WLAN router

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##  Router
| M2M Wireline plus
mit Backup | M2M Wireline
mit Backup | M2M Wireline plus | M2M Wireline
---|---|---|---|---
Internet-Box light
(copper only)
2-port WLAN router
No bridge mode
One-off cost CHF 99.–
| – | – | – | CHF 49.– (one-off)
Centro Business 2.0
4-port universal WLAN router
No bridge mode
One-off cost CHF 149.– instead of 299.–
| CHF 149.– (one-off) | CHF 149.– (one-off) | CHF 149.– (one-off) | CHF 149.– (one-off)
Centro Business 3.0
1 × 10 GB port / 4 × 1 GB port Wi-Fi 6 router
No bridge mode
No ITA (ISDN interface)
One-off cost CHF 299.–
| CHF 149.– (one-off) | CHF 149.– (one-off) | CHF 149.– (one-off) | CHF 149.– (one-off)
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# Your SAP innovation job
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## SAP @ Swisscom
Do you feel at home in the SAP environment? Are you motivated to use your SAP expertise to help your customers make progress in the digitisation of their processes, and are you looking for a new challenge? Then you’ve come to the right place! Get to know our various SAP teams.
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## SAP Line-of-Business
Thanks to the standardised approach of our S/4HANA Transformation Factory, we help our customers make the switch from SAP ERP to S/4HANA. Whether a new launch (greenfield), selective data transition (bluefield) or system transformation (brownfield), we have already led our customers to S/4 HANA via all possible routes. You are a member of our SAP team and together with our customers, we define the optimum processes and functions with S/4 HANA, implement them and design new, innovative processes based on them.
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What you have to offer
* Experience in SAP consulting in one or more process areas such as finance, logistics, manufacturing, maintenance, supply chain management, service, or sales
* In-depth process knowledge in one or more process areas as well as experience in optimising and/or redesigning processes based on SAP ERP or S/4HANA
* Experience in SAP full lifecycle projects as sub-project manager and/or consultant
* Good German and English; Italian and/or French would be an advantage
## SAP Analytics
You will put together innovative analytics architecture together with our highly motivated team. This includes SAP-HANA-based analytics applications including front-end and back-end components such as BW/4HANA and SAP Analytics Cloud. You understand our customers’ needs and know how to turn their technical requirements into real added value using analytical applications. You will carry out customer projects in the field of analytics and ensure that data is in the right place at the right time and that intelligent and data-based decisions are made possible.
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Application
What you have to offer
* Degree ( from a professional education institution/university of applied sciences/university) in information technology, business informatics or business economics
* Initial work experience in programming (e.g. .NET, Java), databases (SQL, NoSQL), SAP BI (BO/BW), Web (HTML5/CSS) or SAP ERP
* Technical flair, a good understanding of complex business processes as well as a passion for technical tasks and perseverance when dealing with more complex problems
* Very good spoken and written German and English; French would be an advantage
## SAP CX
The SAP Customer Experience Team advises, designs and implements customer experience solutions for Swisscom customers. These include solutions in the fields of e-commerce, digital marketing, CRM and much more besides. Integration into peripheral systems is at least as important as the user experience of the digital touchpoints. All of the above is always carried out with the aim of offering customers the best possible customer experience.
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* Experience in providing advice on or implementing SAP CX solutions
* Customer-focused and able to listen actively
* Ability to bridge the gap between business and technology
* Very good spoken and written German and English
## SAP Business Consultant
We advise our customers at management level throughout the customer journey on various topics and in various industries. We design target operating models and discuss with our customers which processes are used to perform their business activities. We define business and integration architecture and implement it successfully. As a business consultant, you will also look after and successfully develop strategic clients. You will be part of an innovative and successful team that implements exciting projects.
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* Experience in business consulting at management level
* Experience in supporting full life cycle projects
* In-depth knowledge of processes and architecture
* International work experience
* Good spoken and written German and English
## SAP ALM
Our team consists of 20 colleagues from the Test Management and Application Lifecycle Management departments. Both departments are closely linked, which is why we work together on customer projects. This makes it possible to work with SAP Cloud ALM and SAP Solution Manager including these fascinating subject areas: requirement management, process and test management, solution documentation, release and transport systems. Areas of responsibility such as monitoring and operations-relevant functions, as well as training and enablement with SAP Enable Now, complement the above.
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What you have to offer
* Degree (from a university/university of applied sciences/professional education institution or vocational training) in information technology or an IT-related subject area
* Great interest in SAP, technology, architecture, software quality assurance as well as the procedural methods SAP Activate, SAP Focused Build, SAFe and Scrum
* Ideally, you have already gained experience in the field of application lifecycle management
* You should enjoy customer contact, teamwork and travelling within German-speaking Switzerland
* Good German and English; Italian and/or French would be an advantage
## SAP Testing

text: * Great interest in SAP, technology, architecture, software quality assurance as well as the procedural methods SAP Activate, SAP Focused Build, SAFe and Scrum
* Ideally, you have already gained experience in the field of application lifecycle management
* You should enjoy customer contact, teamwork and travelling within German-speaking Switzerland
* Good German and English; Italian and/or French would be an advantage
## SAP Testing
Our team consists of 20 colleagues from the Test Management and Application Lifecycle Management departments. Both departments are closely linked, which is why we work together on customer projects. In this way, we make it possible for there to be cross-program and cross-project governance with comprehensive quality management. What used to be classic test management is what we now know as an agile, hybrid and quality-conscious methodology. It includes: requirement engineering, design, realisation, introduction and release, transport and change management.
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Application
What you have to offer
* Degree (from a university/university of applied sciences/professional education institution or vocational training) in information technology or an IT-related subject area
* Great interest in software quality assurance in agile (SAFe and Scrum), hybrid and classic project methodologies
* Ideally, you already have experience in test management in various software test suites
* Knowledge of the SAP consulting environment including SAP Solution Manager (SAP Focused Build) and SAP Activate would be an advantage
* You should enjoy customer contact, teamwork and travelling within German-speaking Switzerland
## SAP Architecture & Development
In our exciting and varied customer projects, you can put your entire technical expertise to the test: you will design and develop sophisticated software solutions to challenges associated with the SAP architecture, interface design or SAP Development. You will either assist our customers during the transformation to S/4HANA or advise them according to their individual needs.
* * *
Application
What you have to offer
* Degree (from a university/university of applied sciences/professional education institution or vocational training) in information technology or an IT-related subject area
* Experience in designing architectural solutions
* You feel right at home in S/4HANA, Core Data Services, Custom Code Migration and Eclipse ADS
* Experience in managing SAP-ABAP development projects
* Very good German and English; French would be an advantage
## SAP Basis
For business applications, SAP Outsourcing Solutions (BAP-OSS) is the central point of contact for SAP Basis operations. We are responsible for the contractually compliant operation of all SAP systems of Swisscom and third-party market customers entrusted to us on our own and public cloud infrastructure, as well as on platforms on customers’ premises. We guarantee stable and cost-efficient operations, ranging from the out-tasking of individual services to a comprehensive outsourcing service for all aspects of SAP operations.
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Application
What you have to offer
* Professional experience in SAP basis and certification in SAP technologies
* Experience in setting up and operating SAP systems
* Operating system and database knowledge (Linux, Windows, SAP HANA, Sybase ASE, Oracle, MSSQL)
* Very good German and English or French
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Our SAP story

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Application
What you have to offer
* Professional experience in SAP basis and certification in SAP technologies
* Experience in setting up and operating SAP systems
* Operating system and database knowledge (Linux, Windows, SAP HANA, Sybase ASE, Oracle, MSSQL)
* Very good German and English or French
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Our SAP story
Thanks to seamlessly integrated solutions, such as S/4HANA, SAP Customer Experience (CX), SAP Cloud ALM, and Analytics Cloud, we cater to the needs of our customers. We support you with our experienced team of more than 400 certified employees as well as with comprehensive, individual SAP consulting, life cycle management, testing, development, application management and operations.
Would you like to accompany our customers on their journey to digitisation with SAP? Your SAP job at Swisscom is just a mouse click away.
SAP Story (1:18)
## Deine Benefits
At Swisscom, you can look forward to a modern working environment. This also means that as an employee, you will profit from attractive benefits.
* Fair salary system
We provide a fair salary that is in line with the market. Our transparent salary system is based on the achievement of common, uniform goals. You also benefit from the progressive employment conditions of the Swisscom Collective Employment Agreement (CEA) or progressive employment conditions for managers.
Generous social benefits
Swisscom offers you a well-developed pension plan with individual savings options. Our pension fund comPlan is regularly awarded top marks in independent evaluations. Your entire salary is covered, including the performance-related component. We also assume the entire cost of disability and death insurance. We guarantee a comprehensive continuation of salary payments in the event of illness or accident.
* Attractive fringe benefits
As a Swisscom employee, you are entitled to discounts on our products and services. You also benefit from employee special offers, with discounts on sports equipment, electronics, furniture and much more. You also pay less for travel cards for use on public transport. And our staff restaurants serve healthy, low-cost meals.
Flexible working models
We will support you in achieving a good work/life balance to help you stay healthy, motivated and full of energy in the long term. With flexitime, part-time, part-time taster, job sharing or remote working, we take your individual circumstances into account. And because sometimes you need a little extra time off, you can easily buy up to two weeks of extra leave per year or apply for unpaid leave.
* Work & family
In your child’s first year of life, you are entitled to 18 weeks of maternity leave or three weeks of paternity leave plus one month of unpaid leave. We also offer comparatively high child and training benefits. Our Childcare programme can provide support with childcare issues. And with Work & Care, we enable you to care for sick relatives.
Mind & body

text: * Work & family
In your child’s first year of life, you are entitled to 18 weeks of maternity leave or three weeks of paternity leave plus one month of unpaid leave. We also offer comparatively high child and training benefits. Our Childcare programme can provide support with childcare issues. And with Work & Care, we enable you to care for sick relatives.
Mind & body
At Move!, you have an opportunity to take part in many different sports, culture and health activities, including as a coach. And every two years, we host the Swisscom Games for our employees. We also run our own competence centre for prevention, health and social issues. This is the place to come if you require information or professional support for private or professional issues.
* Training & development
As a CEA employee of Swisscom, after your one-year anniversary with the company, you are entitled to at least five working days per year for further training. In association with this, we offer a comprehensive programme of internal and external training. We are also constantly establishing new learning and development opportunities in order to support the marketability of our employees and their lifelong learning.
Dialogue not monologue
At Swisscom, we cultivate and promote an open culture of communication and feedback. With internal surveys, transparent team feedback rounds and an open comments and blogging function on the intranet, Swisscom ensures that everyone has a say. As an employee of Swisscom, you actively participate in this constant dialogue. With our Swisscom Talks, you can even take part in a live chat with members of the Group Executive Board.
## Why is Swisscom such a great place to work?
* _“Swisscom SAP Services offers me the framework conditions to support companies holistically. With methods such as design thinking and co-creation, I manage to combine the innovative strength of Swisscom and my customers. Combined with the interdisciplinary skills of all Swisscom colleagues, this gives me the opportunity to come up with innovative solutions together with my customers that make all the difference at the end of the day!”
_
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Tom Höpping
SAP Senior Solution Architect
## More about SAP at Swisscom
SAP Service at Swisscom
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## Stay in touch with us
Are you inspired by our projects and topics? If you are willing to help shape our SAP journey, then get in touch with us.
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Head of Swisscom SAP Services
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*
Interview with the experts: core banking
#  “We expect evolutions rather than revolutions”
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Core banking will remain indispensable in future. Innovations often take place in the peripheral systems of core banking. Forthcoming innovations are in cloud-based core banking solutions and in new architectures based on microservices.
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Text: Matthias Niklowitz, Images: Raphael Zubler, 15 March 2018
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What does the future of banking look like?
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Clemens Eckert: In our opinion, the idea that there will be banking without banks goes too far. We are convinced that there will still be banks in ten years time. Customers trust banks. However, banking will have to become integrated into digital ecosystems and customer processes; it will become simpler and faster, and there will be more self-service options. We will also see new business models.
Thomas Zerndt: Automation, exchange of information and a customer experience which goes beyond banking will make their mark on the banking business in the next few years. Retail banking will transform into an invisible process which is interwoven with consumption and which supports the consumer in their customer processes, therefore involving other industries as well. This will particularly apply to the area of payment.
Eckert: To put it in a rather exaggerated way, customers want to pay for their coffee quickly and on the go – ideally without even noticing the payment process. Customers want to buy goods, not to explicitly use a particular technological solution. Banks will still manage accounts in future, but I think that payment, and financing processes as well, will take a back seat. Want, click, have – as long as you possess the means to do so.
Zerndt: It’s not just payment and financing; the subject of investment will change as well. The possibilities of digital networking could bring about a resurgence of comprehensive coverage of financial questions – to avoid using the word bancassurance. I am also thinking of blockchain technology, which provide a different way to handle assets. The potential possibilities and effects of artificial intelligence cannot be foreseen at all yet.
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Thomas Zerndt, CEO of the Business Engineering Institute St. Gallen (BEI)
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If payment takes a back seat and investing will change this much, what does this mean for core banking systems and their manufacturers?
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Eckert: Core banking systems cannot follow every trend and be completely remodelled. This means that manufacturers must work more with peripheral systems. All the manufacturers considered so far in our core banking radar are working on structuring their systems in a more modular and more open way.

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If payment takes a back seat and investing will change this much, what does this mean for core banking systems and their manufacturers?
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Eckert: Core banking systems cannot follow every trend and be completely remodelled. This means that manufacturers must work more with peripheral systems. All the manufacturers considered so far in our core banking radar are working on structuring their systems in a more modular and more open way.
Zerndt: It is impossible for core banking system manufacturers to cover all the future topics using their own resources. Manufacturers have to perform a balancing act: On the one hand, they must have stable operation which conforms with the regulations. On the other hand, they must press ahead with innovations, particularly in the area of customer interaction. For front-end applications, there must be much faster renovation cycles orientated to the end customer.
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“To put it in a rather exaggerated way, customers want to pay for their coffee quickly and on the go – ideally without even noticing the payment process.”
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Where do core banking manufacturers have most need for improvement?
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Eckert: Our surveys for the new core banking radar have revealed that there is hardly any functional difference between the core banking solutions of individual manufacturers. A core banking system is therefore chosen not on the basis of functional criteria but according to criteria such as total cost of ownership, the manufacturer’s reputation and the community of banks which are already using the software.
In my opinion, too little thought is currently given to the future development of business processes. One thing is certain: in digital ecosystems, customer processes will have to be covered holistically and operate in an integrated way.
Zerndt: We see great a great need for action in the further development of banks’ business models and the associated questions. One example is mortgages: in Switzerland, they have been constructed and sold in the same, unchanged way for more than 20 years. Other countries are much further ahead in terms of flexible repayment modes, for example.
As a rule, banks are slow to react to changes in customer and market demands. They need to transfer from a reactive to an active mode. Otherwise, an ever greater deficit will build up, which in turn will create greater need for action. At the same time, this makes them vulnerable to more agile competitors.
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What are the main differences between the manufacturers?
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Eckert: The main differences between individual manufacturers are in their strategies. For example, some manufacturers clearly pursue an international or global strategy. They have developed systems which work in different time zones and with different currencies. Manufacturers who only cover the Swiss market do not need such functions. With regard to the non-functional aspects – that is, how they secure their continuous operation, maintenance and support – the manufacturers included here are all very good.

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Eckert: The main differences between individual manufacturers are in their strategies. For example, some manufacturers clearly pursue an international or global strategy. They have developed systems which work in different time zones and with different currencies. Manufacturers who only cover the Swiss market do not need such functions. With regard to the non-functional aspects – that is, how they secure their continuous operation, maintenance and support – the manufacturers included here are all very good.
Zerndt: You can see a clear DNA, as it were, of individual manufacturers. For example, Avaloq’s origin in institutional banking or the Finnova core banking system’s roots in retail banking run by smaller banks. Temenos has grown noticeably through acquisitions, and the Indian manufacturer TCS, because of its size, has the resources to set thousands of developers to work on an important problem.
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Clemens Eckert, Head of Core Banking at Swisscom
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Where are the biggest gaps?
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Eckert: At the moment, we see two very specific gaps: firstly, the possibility of running core banking solutions from the cloud. This is already normal and possible in other countries. Manufacturers active in Switzerland are now in the process of making their solutions cloud-ready. A cloud-based core banking system will be possible in Switzerland, too, in the next few years. This will not only reduce overall costs, but also allow much more leeway for self-service and dynamic ways to source services, which means that the banks can adapt the services they use: e.g. they can integrate an additional environment on an ad hoc basis, or deactivate an environment overnight to save costs.
Secondly, we see great opportunities in architectures based on microservices. In these cases, the core banking system is composed of small modules which are separate from each other. When new releases come out, a bank now only has to test the patched modules and their interfaces rather than the entire core banking system. This considerably reduces the expense of testing and also enables DevOps on the core.
Zerndt: From the bank’s point of view, this leads to another important question, namely what is better developed together with a core banking manufacturer and what is better developed with partner companies.
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“Banks are often slow to react to new customer demands and to changing market conditions. They need to transfer from a reactive to an active mode.”
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What can be learned from fintechs with regard to core banking innovations?
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text: Zerndt: From the bank’s point of view, this leads to another important question, namely what is better developed together with a core banking manufacturer and what is better developed with partner companies.
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“Banks are often slow to react to new customer demands and to changing market conditions. They need to transfer from a reactive to an active mode.”
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What can be learned from fintechs with regard to core banking innovations?
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Eckert: Fintech business models are often based on solving the problems of end customers. Core banking manufacturers already have comprehensive systems and have to keep these up-to-date and provide new functions in agreement with their customer banks. They are tied to their road maps. They also have a standing team of experts and pre-existing cost structures. Then there is the question of whether a core banking system manufacturer should be a disruptor. A fintech can be disruptive through radical focusing, willingness to take risks and completely different cost structures. Core banking system manufacturers will not be so keen to take risks. They are practically systemically relevant and “too important to fail”.
Zerndt: This is also about basic attitudes towards innovations. Core banking manufacturers and banks, as well, should adopt the agility of fintechs in their own companies. These fintechs and start-ups plan much more in the short term, and because they typically focus on one service, they are more agile and more market-oriented. When working together, we must remember that not all companies will survive.
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Can a bank handle this development towards digitisation and automation on its own?
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Eckert: Yes, in principle it could handle it on its own, but this entails a correspondingly large workload for an individual bank in order to build up the necessary expertise and infrastructure. It is easier if a bank approaches digitisation and industrialisation with a partner. An ideal partner accompanies a bank all the way from trend analysis (what innovations are there in total), via strategy (which strategies are currently relevant to this bank), up to suitable implementation in processes and systems. And this also includes the question of which systems and innovations can and should be covered by the core banking system in future, and which by the peripheral systems.
Zerndt: The vast majority of banks have outsourced their tech support. Banks have to be aware of one thing: they have the data and infrastructure which they need to work for their customers. Customers are paying for this. The result is that a bank is actually a technology company and should increasingly develop its technological expertise.
A further-reaching question concerns new cooperation models by banks with other banks. It is easy to imagine that banks might run digital marketplaces or platforms together. There are analogies to this, for example, in the travel industry.
Eckert: In reality, we have seen that it is very difficult to find the lowest common denominator for such joint projects.
What can we learn from neo-banks?
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text: A further-reaching question concerns new cooperation models by banks with other banks. It is easy to imagine that banks might run digital marketplaces or platforms together. There are analogies to this, for example, in the travel industry.
Eckert: In reality, we have seen that it is very difficult to find the lowest common denominator for such joint projects.
What can we learn from neo-banks?
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Eckert: Neo-banks have diverse forms of core banking systems: systems by new providers, modules by existing manufacturers and also their own developments. What all the approaches have in common is that the neo-banks have chosen a system which ideally suits them: both as a business model and in terms of culture, costs and knowledge. We also see that it is technologically easier to build a good solution for account management, payment transactions or financing than for the area of securities. For neo-banks, core banking is viewed once again as an important driver for innovation. This can be seen, for example, with the German Solaris bank: with its banking-as-a-service range, it has chosen a very different strategy from N26, for example, where payment transactions are the dominant topic. The Fidor Bank is different again: here, community banking and the corresponding software solutions are very closely adapted to each other. Culture, strategy, processes and systems fit together very well here. It is also clear that the bank is following current topics such as crypto-currencies. This means that the Fidor Bank is growing far above average, because it notices customer requirements and because its system enables a response to the desire for services and products.
Zerndt: Neo-banks have also found completely new interactions and transaction forms: for example, the bank’s customers are connected to each other by likes. Those who have a lot of likes, i.e. who have a certain influence via social media, receive better interest terms. This means that technology is used to support one’s own special brand and new business models.
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“The blockchain technology and artificial intelligence are key technologies which will cause major changes in banking and also in the core banking systems.”
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Will we see more core banking providers on the Swiss market in the near future?
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Eckert: We will update the information in the core banking radar every six months. It is now already foreseeable that we will also take into account core banking solutions such as those of the Irish company Leveris, which have not been included so far. Leveris also supports entirely new, data-driven business models and, in particular, the analysis of data which they already have from and about the customer.

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Eckert: We will update the information in the core banking radar every six months. It is now already foreseeable that we will also take into account core banking solutions such as those of the Irish company Leveris, which have not been included so far. Leveris also supports entirely new, data-driven business models and, in particular, the analysis of data which they already have from and about the customer.
This is because a bank knows much more about its customers than Google, for example. From contractual conditions and payments, it knows precisely when a loan or a leasing contract will expire. It can then choose exactly the right moment for proposals for follow-up financing – and for a new car. The customer benefits in two ways: on the one hand, they receive individual advertising offers when they need them. And on the other hand, the bank includes them in the new revenue streams which are generated by this – so both the bank and the customer benefit.
Zerndt: We will also include in our radar particularly innovative business models and activities by foreign banks which are possibly considering entering the Swiss market.
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Can you foresee a wave of renewal of core banking systems in Switzerland?
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Eckert: Core banking implementations are expensive. The overall costs certainly amount to figures in the two-digit, and for large implementations, three-digit millions. A bank will only do that if it regards it as an absolutely necessary step – whether because of risk considerations (e.g. if a provider goes bankrupt) or if it can achieve new business models in this way. What we see more often today is the renewal of individual elements. The core banking software manufacturers have given themselves leeway to avoid replacement by their strategy of opening and modularisation.
Zerndt: An exchange of core banking software would not solve the major problems. The question which a bank must always answer in relation to its IT is how the system support should be structured in future, and which specific demands are made of the technology. Today, we are seeing a gradual renewal rather than complete displacements. We also can’t rule out the possibility that a completely new, far superior system might come onto the market in a few years.
Eckert: The IT will once more become increasingly differentiating, and parts of IT will be seen as strategically significant again. It will then no longer be outsourced. We expect the first displacements in three to five years, at the earliest.
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Is there a next “big thing” in terms of innovation for core banking systems?
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Eckert: Every manufacturer must give this some thought. Many providers have formed working groups for this topic and formulated plans for the future. However, we expect evolutions rather than revolutions. We see great potential in automation. The first experiences of this are very promising in their positive effect on banks’ cost structure.

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Is there a next “big thing” in terms of innovation for core banking systems?
* * *
Eckert: Every manufacturer must give this some thought. Many providers have formed working groups for this topic and formulated plans for the future. However, we expect evolutions rather than revolutions. We see great potential in automation. The first experiences of this are very promising in their positive effect on banks’ cost structure.
Zerndt: The blockchain technology and artificial intelligence are key technologies which will cause major changes in banking and also in the core banking systems. However, disruptions can also be triggered by existing technologies, as the example of peer-to-peer loans shows.
Regulation and compliance are further topics which are very suitable for automation. It is very easy to process the majority of standard cases in this way, which means you then only have to take care of individual special cases. We can see a similar development in portfolio management. However, the core banking manufacturers would have to take the lead in these innovation topics.
* * *
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###  Thomas Zerndt
* * *
is the chief executive of the Business Engineering Institute St.Gallen (BEI), Chief Financial Officer of CDQ AG and head of the competence centre Sourcing in the Finance Industry (CC Sourcing).
* * *
###  Clemens Eckert
* * *
heads Swisscom’s core banking and is a member of the Swisscom Banking Management Board. He is responsible for the operation and further development of the banking platforms of more than 50 banks.
* * *
Swisscom and the Business Engineering Institute in St. Gallen (BEI) have been in partnership for many years within the framework of the "Sourcing in the Financial Industry" expertise centre. The centre works with topics such as ecosystems, digitalisation, transformation and matters pertaining to the future structure of the financial industry. Along with its research activities, the BEI runs projects designing and implementing innovative, cross-industry business models.
> Core Banking Radar method
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Core Banking Radar
#### "The satisfaction of banks with their core banking systems: An area of tension?"
* * *
* * *
Core Banking Radar
#### "The satisfaction of banks with their core banking systems: An area of tension?"
* * *
* * *
Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
* * *
* * *
Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
* * *
* * *
Core Banking Radar
#### "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems
* * *
* * *
Core Banking Radar
#### "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems
* * *
* * *
* * *

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The 31st UCI Mountain Bike World Championships took place from 5 to 9 September 2018 in Lenzerheide. This is the fourth time that Switzerland has hosted the major international event. The event was a complete success – both the audience watching at home and those at the event could experience the action up close thanks to the latest technology.
* * *
* * *
The organisers of the Mountain Bike World Championships contracted Swisscom Event & Media Solutions to handle the event’s technical project management. Our Event Kit provided the organisers with a bandwidth of over one gigabit. We installed over 25 access points so that the organising committee, UCI and the teams could connect to the WiFi throughout the site. And last but not least, our Visio LAN solution ensured that the journalists and VIPs in the hospitality tent could follow events live from the racetrack and in top quality on several monitors.
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text: #  Enterprise Mobile Swiss light
* Up to 3 GB surfing within Switzerland
* Up to 200 Mbit/s, including 5G
* Unlimited calls within Switzerland
* Volume discount from 3 subscriptions
##### Price per month
30.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
###  Don’t have a My Swisscom Business login? Or looking for advice?
Prefer to give us a call?
0800 055 055
Contact us in writing
###  The best subscription for your SME
###  SME expertise
We are here for you. You can rely on personalised advice and excellent service of our experienced SME specialists.
###  Data security
Maintain control of your mobile subscriptions and devices at all times in the interactive customer portal and protect your valuable data.
###  Transparent costs
We keep our promises and support your SME’s professionalism – with no hidden costs guaranteed.
###  Subscription details
#### Details and tariffs
All prices in CHF including VAT.
You can find all the details and tariffs for our Enterprise Mobile subscriptions here(opens in new tab).
#### Speed
All Premium Speed subscriptions have a 2 Gbit/s upload and download speed. The Enterprise Mobile Europe light, Swiss light and the Enterprise Mobile Data Swiss light with a download speed of 200 Mbit/s achieve an upload speed of 100 Mbit/s.
If more than 60 GB is used in Switzerland per month, the max. upload & download data speed is reduced to 0.5 Mbit/s. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again, national data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab).
If more than 40 GB is used abroad per month, the max. data speed is reduced to 0.2 Mbit/s download and 0.1 Mbit/s upload. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again while travelling abroad, data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab) while travelling abroad.
#### Free data volume
Enterprise Mobile Europe, Europe advanced, Intercontinental and Global subscriptions include 100 MB of free data per month for zones not included in the subscription.
#### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)

text: #### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)
Alaska (USA), Albania, Algeria, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Columbia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macao, Malaysia, Mexico, Moldova, Montenegro, Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, Sri Lanka, St. Croix (US), St. John (US), St. Thomas (US), South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA
Global plus
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville, Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guyana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Monserrat, Mozambique, Myanmar, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Reunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, Solomon Island, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi1, Central African Republic, Chat, Djibouti1, East Timor1, Ethiopia, Equatorial Guinea, Gambia, Guam1, Iraq, Lebanon, Liberia1, Libya1, Madagascar, Malawi, Mauritania, Namibia1, New Caledonia1, Niger, Togo, Yemen, Zimbabwe
Calls only: Cook Islands, Comoros, Falkland Islands, Maldives, Palau, São Tomé & Príncipe, Somalia, South Sudan, Syria, Turkmenistan
1In this country, data transfer abroad is charged at the price for special countries 99.90/10 MB (valid for 365 days).
#### International Calls
The option International Calls includes unlimited calls from Switzerland to the EU/Western Europe, USA and Canada.
* For Enterprise Mobile Intercontinental and Global subscriptions this option is included by default.
* For Enterprise Mobile Europe, Europe light and Swiss subscriptions this option is available for 20.- per month.
* Order International Calls in My Swisscom Business now
#### Multi Device
Surf and make calls with the same number on up to 5 additional devices. The Multi Device option lets you use your tablets, smartwatches, laptops and other additional devices with your mobile subscription. Benefit from additional devices included in the following subscriptions:
* Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–

text: * Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–
Multi Device for 2 additional devices: 10.–
Multi Device for 3 additional devices: 15.–
Multi Device for 4 additional devices: 20.–
Multi Device for 5 additional devices: 25.–
* Order Multi Device in My Swisscom Business now
#### COMBOX®
With a personal COMBOX® announcement, your customers can contact you, even if you are unable to take a call personally.
The Enterprise Mobile subscription includes a free COMBOX® pro package with extended storage space, SMS and e-mail forwarding worth 5.–/mo.
* More about COMBOX®
#### How climate-neutral subscriptions work
Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet-Boxes, TV-Boxes, WLAN-Boxes and smartphones).
The Swisscom network is climate-neutral: Swisscom has been operating its entire network using 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
Devices are climate-neutral: Swisscom’s own products such as Internet-Boxes and TV-Boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We don’t produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects at the same level elsewhere. Swisscom supports various recognised climate protection projects.
* Learn more
###  Additional offer terms
#### Promotion conditions
New Enterprise Mobile Europe subscriptions cost CHF 50.–/mo. for the first 6 months (80.–/mo. thereafter), CHF 38.–/mo. including the SME benefit (68.–/mo. thereafter)
New Enterprise Mobile Europe advanced subscriptions cost CHF 70.–/mo. for the first 6 months (100.–/mo. thereafter), CHF 55.–/mo. including the SME benefit (85.–/mo. thereafter).
New Enterprise Mobile Intercontinental subscriptions cost CHF 115.–/mo. for the first 6 months (145.–/mo. thereafter), CHF 93.25/mo. including the SME benefit (123.25/mo. thereafter).
New Enterprise Mobile Global subscriptions cost CHF 170.–/mo. for the first 6 months (200.–/mo. thereafter), CHF 140.–/mo. including the SME benefit (170.–/mo. thereafter).
* Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Swiss light
---|---
1-2 | 30.–
3-9 | 29.60
10-19 | 29.20
20-49 | 28.80
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions

text: * Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Swiss light
---|---
1-2 | 30.–
3-9 | 29.60
10-19 | 29.20
20-49 | 28.80
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:
* With Enterprise Mobile subscriptions, you cannot switch to a subscription with a lower monthly fee within the first 30 days of signing the contract. This period also applies after switching to a subscription with a higher monthly fee.
* If the customer still wishes to switch to a less expensive subscription within the 30-day period, they will incur a charge of CHF 150.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
NB: The 30-day period is calculated on the basis of the active (non-suspended) days.
Additional conditions when purchasing a discounted device:
* If the customer benefits from a device discount from Swisscom as part of a mobile contract, they cannot switch to a subscription with a lower monthly fee for at least 6 months.
* If the customer wishes to switch to a less expensive subscription within the 6 months, they will incur a charge of CHF 200.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
#### Fair Use Policy
The connections are intended for customary commercial and average private communication between business customers.
For subscriptions with unlimited data volumes, excessive use will be defined as exceeding the following monthly limits (additionally purchased data packages are not taken into account):
* National data volumes in excess of 60 GB;
* Roaming data volume in excess of 40 GB greater;
* National voice communication in excess of 10,000 minutes;
* International and roaming voice communication in excess of 2,500 minutes;
* SMS in excess of 10,000 units.
Abusive use includes in particular (but is not restricted to):
* The forwarding of Swisscom services by Customers to third parties or for other purposes, e.g. reselling or using connections for GSM gateways (router, hotspots);
* Using the connections for machine-to-machine, direct inward dialling and permanent connections, monitoring applications or static use;
* exclusive use abroad of the subscription
Swisscom may, at its own discretion, monitor the Customer’s use at the level of the individual connection (connection/telephone number with all associated (e)SIMs cards) in terms of the types of traffic contained in the relevant subscription. Swisscom will reserve the right to notify the Customer and/or the respective end user of any excessive or abusive use, while at the same time initiating suitable and appropriate measures to prevent any excessive or abusive use of the affected connections, reduce the speed, discontinue service provision or limit it to the maximum permitted volume.
#### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications

text: #### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications
* General terms and conditions of Swisscom for business customers
400.– geschenkt
##  SME benefit
15% off all Mobile subscriptions in your company.
__ Don’t miss out
400.– geschenkt
##  Smartphones and tablets
Order your smartphone or tablet at the same time as your subscription.
__ Go to My Swisscom Business
400.– geschenkt
##  Options and additional services
Extend your mobile subscription with the right options and additional services for you.
__ Discover products

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*
Sascha Spasovski
CIO
Cablex Ltd
#  Swisscom’s swift, targeted implementation was key to the project team's acceptance.
Facts & Figures
March 2021
* * *
Company Facts:
Company: cablex Ltd
Industry: Network infrastructure & service
Number of employees: More than 2,500
* * *
Project Facts:
* Providing transparency about project progress, especially in testing
* Designing and managing a practicable complex SAP project
* Integration of many departments and roles via SAP Focused Build
* * *
* * *
SAP Focused Build: keeping track of projects at all times
cablex Ltd is the leading Swiss company for high-performance ICT and network infrastructures in fixed-wire and wireless networks with the highest bandwidths. Solutions to increase capacity and security in tunnels or on overground lines as well as in road or rail transport are also part of the broad portfolio. cablex also creates secure and efficient infrastructures for highly flexible and smart energy transport networks or for e-mobility.
All cablex customers are the focus of public attention and include telecoms providers with mobile and fixed networks, rail and road network operators, and electricity producers. They operate extensive network and ICT infrastructures, including large data centres, alongside their core infrastructure, such as communications networks, railway networks or power plants.
Challenge
To support these demanding customers and ensure maximum reliability and deadline observance even in complex projects, cablex relies on smooth-running processes. The demands on day-to-day project management are thus extremely high.
SAP S/4HANA is integral to this. SAP Focused Build provides employees with a contemporary, state-of-the-art working environment with the latest tools to support them in their daily work. It ensures that any problems or bottlenecks that arise in ongoing projects are detected at an early stage.
Solution
For the implementation of SAP S/4HANA and SAP FSM, cablex opted for an integrated approach using SAP Focused Build based on the SAP Solution Manager. This created an integrated development approach with a clearly defined requirements-to-deploy process.
cablex can now demonstrate project and development progress at any time based on real data from development and production systems. Project progress is measured on the basis of data from the system and can be viewed by all project participants at any time. This leads to a strengthening of governance and greater audit compliance. Using state-of-the-art SAP Fiori user interfaces leads to significantly improved user-friendliness.
* * *
Benefits
* * *
Added value for cablex
Shared data sources enable completely transparent progress monitoring, resulting in shorter and more efficient status and project progress meetings among other things.
Added value for cablex customers
Thanks to the SAP S/4HANA system, customers have a central ALM solution, resulting in a defined and transparent development process for SAP developments and customising. The deliverables from the project, such as process structures, requirements documents and test cases, can also be reused in operation.
Driving digital innovation
The SAP S/4HANA system offers the speed, transparency and flexibility that cablex and its customers need to progress.
* * *
* * *
* * *

text: Added value for cablex customers
Thanks to the SAP S/4HANA system, customers have a central ALM solution, resulting in a defined and transparent development process for SAP developments and customising. The deliverables from the project, such as process structures, requirements documents and test cases, can also be reused in operation.
Driving digital innovation
The SAP S/4HANA system offers the speed, transparency and flexibility that cablex and its customers need to progress.
* * *
* * *
* * *
These products are used by the Company
* * *
#### Enterprise Cloud for SAP Solutions
Allow us to manage your SAP system landscape exclusively from Switzerland with data stored in Switzerland (auditable to the GAMP5 industry standard).
Go to product
* * *
#### Enterprise Cloud for SAP Solutions
Allow us to manage your SAP system landscape exclusively from Switzerland with data stored in Switzerland (auditable to the GAMP5 industry standard).
Go to product
* * *
* * *
* * *
More on the Topic
* * *
Cloud-based database future
#### On the way to the cloud: modernising Oracle databases
* * *
* * *
Cloud-based database future
#### On the way to the cloud: modernising Oracle databases
* * *
* * *
Download
#### Internet of Things (IoT) global companies
Global or local IoT services? Checklist and specific recommendations for action to ensure a successful implementation.
Download
#### Internet of Things (IoT) global companies
Global or local IoT services? Checklist and specific recommendations for action to ensure a successful implementation.
* * *

text: # We are ready for your enquiry about Dynamic Computing Services.
## **I am interested in
Dynamic Computing Services**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: Internet Backup fail-safe guarantee
#  Safeguard your Internet connection with Internet Backup
Continue surfing and making calls without interruption when there’s a fault on the network.
Call now or make an appointment
###  Keep your SME online in the event of a network fault
In the event of a network fault, Internet Backup automatically sets up Internet access via Swisscom's mobile data network. As soon as the fault is repaired, the router automatically switches back to your wired Internet connection.
Internet Backup fail-safe guarantee
####  Insert the stick into the router
Up to 100Mbit/s download speed and 20 Mbit/s upload with Internet Backup The actual speed depends on the location, the number of mobile phone cell users and the end device.
* Easy to install - simply insert the Internet Backup stick into your router
Free of charge
Requirements
Internet Backup is available with the following products:
* inOne SME Office
(with service M or L)
* Smart Business Connect
(with Internet M and L)
Help for Internet Backup fail-safe guarantee
New: Internet Backup Premium
Internet Backup Premium
####  Mount the toolkit to the window
Up to 100Mbit/s download speed and 20 Mbit/s upload with Internet Backup The actual speed depends on the location, the number of mobile phone cell users and the end device.
* Easy to install - mount the 4G Toolkit for Business to the window and connect to the router with the Ethernet cable.
* Greater freedom – the router location can be selected with greater flexibility and independently of mobile phone reception The Toolkit for Business is mounted to the window and connected to the router using Ethernet cable. This provides greater freedom regarding placement of the router compared to the backup stick.
* Improved Internet quality and stability – you can significantly improve your mobile network reception by mounting the 4G Toolkit for Business on your window.
one-off
4G Toolkit for Business
99.–
Requirements
Internet Backup Premium is available with the following products:
* Smart Business Connect
(with Internet M and L)
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

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* * *
* * *
# Wholesale Portal
* * *
* * *
Here you will find everything you need to know about our wholesale customer portal.
* * *
* * *
### To look up
The Release Notes describe the changes and improvements to the Wholesale Customer Portal.
* * *
* * *
* * *
Data Service Release Notes
* * *
* * *
You will also find the link below to the training films that explain the processes on the Wholesale Customer Portal.
Tutorials
* * *
* * *
#### User Manuals
* * *
* * *
* __
DIA - Site Survey OTO ID
(PDF file, 2 MB)
* __
Colocation - Access Request
(PDF file, 370 KB)
* __
Data Service - Assurance
(PDF file, 943 KB)
* __
WSS - Request & Modification
(PDF file, 2 MB)
#### Access & Account Management
* * *
* * *
* __
FAQ - Frequently asked questions
(PDF file, 508 KB)
* __
Wholesale Portal Manual - User Login
(PDF file, 800 KB)
* __
Wholesale Portal Manual - Superuser / Admin
(PDF file, 2 MB)
* __
Overview - User Rights Matrix
(PDF file, 170 KB)

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Eine bemerkenswerte Work-Life-Balance - getIT
* Worklife
* Worklife
Life Balance
Swisscom Job
# Eine bemerkenswerte Work-Life-Balance
In der heutigen Zeit ist es nicht ungewöhnlich, dass Menschen mehrere berufliche Interessen verfolgen und ihre Karriere vielseitig gestalten. Dafür bin ich, Christa Rudolf von Rohr ein Beispiel.
Christa Rudolf von Rohr, Financial Accountant
12 September 2023
* 
Share
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* 📧
Forward
Neben meiner Tätigkeit als Financial Accountant im B2B Bereich absolviere ich die Ausbildung als eidgenössisch diplomierte Bäuerin. Eine nicht gerade typische Ausbildung. Geplant war ursprünglich eine zusätzliche Weiterbildung im Finanzwesen, jedoch konnte ich mich dafür nicht zu hundert Prozent entscheiden. Dabei habe ich mich kurzerhand entschieden eine einen neuen Weg als Bäuerin zu starten. Schon als Kind verbrachte ich jede freie Minute auf dem Bauernhof unseres Nachbars und bewunderte dabei die Arbeitstüchtigkeit der Landwirte sowie die vielen Tiere.
Dank dem flexiblen Arbeitsmodell von Swisscom kann ich meine beruflichen und persönlichen Verpflichtungen sehr gut miteinander vereinbaren. Genau diese Flexibilität ermöglicht es mir, meine Ausbildung berufsbegleitend mit einem hohen Pensum zu absolvieren. Für mich ist es ein Privileg, diese Möglichkeit zu nutzen und das weiss ich sehr zu schätzen.
Einmal pro Woche besuche ich die Schule am Strickhof in Wülflingen um praktische und schulische Erfahrungen als Bäuerin zu sammeln und um mein Wissen zu erweitern. Diese Ausbildung erfordert viel Zeit und Engagement, da ich neben dem Schulbesuch auch Hausaufgaben, lernen und den die ganze Praxiszeit bewältigen muss. Dennoch geniesse ich die Vielseitigkeit und die Abwechslung, die diese Ausbildung und der Job mit sich bringt.
Die meisten Menschen, die von meiner Weiterbildung erfahren, können es kaum glauben. Die Kombination aus einer Karriere als Financial Accountant und einer Ausbildung als Bäuerin scheint ungewöhnlich und unvereinbar zu sein. Doch die Begeisterung, die ich für meine Ausbildung zeige, überzeugt die Menschen schnell von meiner Entschlossenheit und meinem Engagement. Nun habe ich es geschafft, meine Leidenschaft für die Landwirtschaft mit meinem Beruf zu verbinden. Ich betrachte meine Ausbildung als eine Art Lebensschule, die ihr wertvolle Erfahrungen und Fähigkeiten vermittelt. Die Fähigkeit, die vielen verschiedene Aufgaben und Verantwortlichkeiten zu jonglieren, hat mich zu einer sehr organisierten und strukturierten Person gemacht. Es zeigt mir, dass es möglich ist verschiedene Interessen und Leidenschaften zu verfolgen und dabei eine erfüllende Karriere aufzubauen. Manchmal ist eben das zuerst scheinbar unmögliche, trotzdem möglich – Dank Swisscom.
## An article by:
Christa Rudolf von Rohr
Financial Accountant
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## More getIT articles
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Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
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TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
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## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
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text: # Oppo mobiles & smartphones
#### Compare and buy OPPO phones
Discover our wide selection of OPPO mobile phones now and find the right device for you: You can compare and purchase OPPO phones online or in the Swisscom Shop. Your benefits: when you order online, you enjoy free delivery of your smartphone and the 59.90 activation fee is waived. You can also pay for your OPPO smartphone in instalments or take advantage of promotions when you purchase the device with a new subscription or extend your existing contract.
#### Matching accessories for your OPPO
Also find matching accessories, such as screen protectors and phone cases, or protect your OPPO mobile with "Easy Protection” insurance.

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# M2M Wireline and M2M Wireline plus
* Overview
* Tariff model
* Check availability
##
Due to technical difficulties, please try again later.
##  The secure solution to optimise your business processes
Thanks to secure two-way data transfer, M2M offers remote access to data and remote device control (e.g. room temperature regulation and software updates).
M2M Wireline provides secure, one-way data transfer between a specific end device and the associated service (e.g. alarm applications, POS terminals).
* * *
##  Your profile: Generic
The Generic profile combines all the profiles and is the best option for flexible and varied use. Point-of-sale terminals (EFTPOS profile), alarm systems (ProtectionNet profile) as well as meter measurements (Utility profile) are all possible with this dedicated line.
##  Your profile: EFTPOS
Would you like to connect your point-of-sale terminal using a dedicated line? The EFTPOS profile enables you to communicate with payment institutions, providing the optimal solution for using POS terminals flexibly and securely.
##  Your profile: Utility
Do you want to read meter measurements through a dedicated line? The Utility profile only enables communication with prescribed receivers and is therefore the optimal solution for flexible and secure meter readings and any other connections. From 100 connections, the Utility profile can be extended to suit your exact needs and supplemented with your own receiver (server).
##  Your profile: ProtectionNet
Would you like to connect your alarm system using a dedicated line? The ProtectionNet profile only enables communication with alarm institutions and is therefore the optimal solution for flexible and secure use of alarm systems, fire detectors and similar devices.
M2M Wireline plus with Internet BackupWith Internet Backup and the best mobile network in Switzerland, your M2M Wireline plus is still available if there is an Internet failure. Internet Backup is available with a Centro Business 2.0/3.0 router from Swisscom. M2M Wireline plus M2M Wireline with Internet BackupWith Internet Backup and the best mobile network in Switzerland, your M2M Wireline is still available if there is an Internet failure. Internet Backup is available with a Centro Business 2.0/3.0 router from Swisscom. M2M Wireline
* * *
M2M Wireline with Backup
CHF52.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned

text: __Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
M2M Wireline with Backup
CHF52.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
M2M Wireline with Backup
CHF52.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
M2M Wireline with Backup

text: Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
M2M Wireline with Backup
CHF52.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
M2M Wireline
CHF37.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
M2M Wireline
CHF37.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call

text: Our business hours are:
Close
#### Thank you very much
M2M Wireline
CHF37.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
M2M Wireline
CHF37.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
M2M Wireline
CHF37.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*

text: Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
* * *
#####  Your M2M Wireline profile
Choose between 4 different profiles, depending on where you are using the service
* * *
Generic EFTPOS Utility ProtectionNet
M2M Wireline plus with Backup
CHF60.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Our SME expert will call you on your telephone number.
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
M2M Wireline plus
CHF45.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Our SME expert will call you on your telephone number.
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned

text: Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Our SME expert will call you on your telephone number.
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
* * *
Check which speeds are available at your site:
Availability checker
* * *
* 
Share
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* * *
* * *
##  The different applications available with your M2M Wireline profile
* * *
* * *
##  M2M Wireline plus
Due to technical difficulties, please try again later.
##  M2M Wireline solutions
|
##### M2M Wireline plus
with backup
|
##### M2M Wireline
with backup
|
##### M2M Wireline plus
|
##### M2M Wireline
---|---|---|---|---
Monthly fee per connection* | CHF 60.– | CHF 52.- | CHF 45.- | CHF 37.-
Internet Backup** (Internet fail-safe guarantee) | ✓ | ✓ | - | -
Max. down/upload speed
| 2/0,4 Mbit/s | 2/0,4 Mbit/s | 2/0,4 Mbit/s | 2/0,4 Mbit/s
1 fixed IP | included | - | included | -
Service level for M2M Wireline | standard | standard | standard | standard
Service desk and fault report line*** | 7×24 h | 7×24 h | 7×24 h | 7×24 h
Support times |
Mon – Fri
8 am – 5 pm
|
Mon – Fri
8 am – 5 pm
|
Mon – Fri
8 am – 5 pm
|
Mon – Fri
8 am – 5 pm
Activation fee (one-off)  | CHF 99.90.– | CHF 99.90.– | CHF 99.90.– | CHF 99.90.–
Moving fee | CHF 69.– | CHF 69.– | CHF 69.– | CHF 69.–
Express activation (copper) | CHF 500.– | CHF 500.– | CHF 500.– | CHF 500.–
Postpone activation date
Possible until 4 days before activation date | CHF 300.– | CHF 300.– | CHF 300.– | CHF 300.–
Basic installation by Swisscom engineers
Additional charges may apply for devices or other installations.
| CHF 195.– | CHF 195.– | CHF 195.– | CHF 195.–
* * *
* Upgrade nur bei M2M Wireline und M2M Wireline plus ohne Backup möglich. Downgrade nur bei M2M Wireline mit Backup undM2M Wireline plus mit Backup möglich (nach Ablauf der Mindestvertragsdauer).
** Internet Backup bietet Ausfallsicherheit für den M2M Wireline-Zugang und wird mit einem 3G-Modem aktuell gratis (anstelle CHF 30.–)und mit einem 4G-Modem aktuell mit einer einmaligen Gebühr von CHF 50.– (anstelle CHF 80.–) angeboten.
*** Die Störungsannahme erfolgt im Normalfall durch die Swisscom KMU-Hotline. Im KMU-Partnermodell erfolgt die Störungsannahme vonMontag bis Freitag von 8.00 bis 18.00 Uhr durch Ihren Swisscom KMU-Partner, ausserhalb dieser Zeiten durch die Swisscom KMU-Hotline.
* * *
##  Router
| M2M Wireline plus
mit Backup | M2M Wireline
mit Backup | M2M Wireline plus | M2M Wireline
---|---|---|---|---
Internet-Box light
(copper only)
2-port WLAN router
No bridge mode
One-off cost CHF 99.–
| – | – | – | CHF 49.– (one-off)
Centro Business 2.0
4-port universal WLAN router

text: * * *
##  Router
| M2M Wireline plus
mit Backup | M2M Wireline
mit Backup | M2M Wireline plus | M2M Wireline
---|---|---|---|---
Internet-Box light
(copper only)
2-port WLAN router
No bridge mode
One-off cost CHF 99.–
| – | – | – | CHF 49.– (one-off)
Centro Business 2.0
4-port universal WLAN router
No bridge mode
One-off cost CHF 149.– instead of 299.–
| CHF 149.– (one-off) | CHF 149.– (one-off) | CHF 149.– (one-off) | CHF 149.– (one-off)
Centro Business 3.0
1 × 10 GB port / 4 × 1 GB port Wi-Fi 6 router
No bridge mode
No ITA (ISDN interface)
One-off cost CHF 299.–
| CHF 149.– (one-off) | CHF 149.– (one-off) | CHF 149.– (one-off) | CHF 149.– (one-off)
|  |  |  | Order inquiry
Due to technical difficulties, please try again later.
#  Check the Internet speed at your location
Enter your address and check the surfing speeds where you are.
Check speed now
* * *
* * *
* * *
* * *
* * *
###  Further information about M2M Wireline
M2M Wireline (Facts & Figures)
Conditions for the offer
Instructions for initial setup
Centro Business Router
Internet-Box light
Internet-Box standard
Internet Backup
* * *
What can I do in case of a malfunction? Problem solving
* * *
* * *
## Any questions? We will be happy to help
Telephone advice
__Request a call
#### Hotline
__
+41 800 055 055
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 055 055 is currently closed.
Our business hours are:
Phone me
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 055 055 is currently closed.
Our business hours are:
Close
#### Thank you very much
Arrange an appointment in a Shop
__Shop appointment
Set up a fixed appointment, no need to wait.

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# “My focus: helping people move forwards.”
At Swisscom, I advise business customers and ensure that SAP runs smoothly within their companies. In my free time, I support football players, both up-and-coming talent and professionals, and make sure that they continue to develop personally and in footballing terms.
Gregory Minder, Junior Consultant SAP Compliance
01 March 2022
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Bern
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%{gcr.lead}
SAP is a global leading software solution for managing business processes. As an SAP consultant, I have an exciting job and am also advancing my career at the same time. I’m currently orchestrating the introduction of SAP for an emergency service organisation, and am working internally on the topics of compliance and security. I’m a versatile person and find it easy to put myself in other people’s shoes. That’s why my focus is on helping people move forwards, both in my job and as part of my passion for football. As a consultant, I spend a lot of time with customers and am often on the go, which suits me. I value the high level of flexibility I get with Swisscom: during the day, I can spontaneously work from an office in Geneva and then spend the evening observing a talented young footballer in the stadium.
## Gregory Minder
## Junior Consultant SAP Compliance
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther

text: Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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* * *
* * *
Improved safety for tunnel refurbishment thanks to video surveillance solution
* * *
After 46 years in operation, the Allmend Tunnel on the A6 motorway between Rubigen, Thun and Spiez is undergoing comprehensive refurbishment. To increase safety on the construction site, the Federal Roads Office (FEDRO) chose a video surveillance solution from Swisscom Broadcast.
The conditions on site presented specific challenges for the project team and the solution. The tunnel does not have an Internet connection or an equipment room. The CCTV cameras had to be able to withstand all weather conditions, be dust and water-resistant and transmit clear images day and night. Installation points were selected that would require minimal or very straightforward camera repositioning throughout the duration of the refurbishment.
Up to every challenge
Swisscom Broadcast provided an integrated mobile solution that accommodated all of FEDRO’s requirements. No sensitive IT infrastructure is required on the construction site for the operation of our video surveillance solution. At both of the tunnel portals, we have installed two outdoor cameras with infrared illuminators. The cameras are connected to the Video Insider platform in a Swisscom data centre over the Internet via an LTE router for outdoor applications.
Maximum safety – even outside operating hours
The CCTV cameras transmit images to the security company’s 24-hour operations centre. Whenever anyone accesses the construction site, the event is automatically recorded, and an alert is sent to the operations centre. Should a fire occur outside of working hours, for example, the security officers can quickly assess the situation based on these recorded events and inform the emergency services if there are any people or vehicles in the danger zone, and how many.
Personal protection, prevention and investigation
The video surveillance solution offers protection for employees while at the same time helping to prevent theft and vandalism. Should a crime be committed, the high-resolution CCTV image data supports the police with their investigations. Data use and retention are governed by Swiss data protection law and there are clear rules governing access authorisation. The images are recorded in HD quality and stored in a Swisscom data centre in Switzerland.
A reliable partner
Swisscom offers tailor-made video surveillance solutions from a single source. And an individual service. We implement state-of-the-art, efficient technologies and provide a 24/7 service. You benefit from our highly specialised expertise and long-standing experience in the solutions business and in running critical infrastructures.
For more information, see info.video@swisscom.com
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# Ravikiran Sattineni
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text: #### Product description
The WLAN-Box extends the WLAN range of the existing router and ensures maximum WLAN stability. The WLAN-Box is a dual band WLAN device and supports the Wi-Fi 6 standard with the interference-free 5 GHz WLAN band. It can be connected to the router via WLAN or cable and installed at the push of a button. Thanks to the WLAN mesh function, up to 4 WLAN-Boxes can be used for optimum WLAN in every room and on every floor.
Help with set up
#### Functions
* Most stable WLAN at home thanks to Wi-Fi 6 standard
* Dual-band WLAN with 5 GHz and 2.4 GHz
* Up to 5.4 Gbit/s cumulative WLAN speed
* 3 x 1 Gbit/s Ethernet ports
* Compatible with all Internet Boxes
#### Scope of delivery
* WLAN-Box 2
* Power supply
* Ethernet cable (5m)
* Installation guide
#### How many WLAN-Boxes do you need?
For perfect WLAN reception, you will need one or more WLAN booster for your router, depending on the size of your home.
Smaller aptmt  Medium aptmt  Larger aptmt  House
#### Smaller apartment, 1-3 rooms, < 90 m2
The WLAN of the Internet-Box should be sufficient for smaller apartments.
#### Medium-sized apartment, 90-130 m2
Boost the Internet-Box WLAN with an additional WLAN-Box.
#### Larger apartment, 5+ rooms, 130-200 m2
Boost the Internet-Box WLAN with two additional WLAN-Boxes.
#### House, 2-3 storey
Boost the Internet-Box WLAN with one additional WLAN-Box for each
additional storey.
#### Technical data
Dimensions
Ports
Technical features
* Automatic steering of devices to the best WLAN connection
* Wi-Fi 6 Standard for 2.4 and 5 GHz WLAN (802.11a/b/g/n/ac/ax)
* Maximum WLAN speed of 4.8 Gbit/s with 4x4 MIMO (5 GHz)
* Maximum WLAN speed of 600 Mbit/s with 2x2 MIMO (2.4 GHz)
* Can be extended to up to 4 WLAN-Boxes, with optimum connection at all times thanks to WLAN mesh
* WPA2, WPA3-TM and WPA3 encryption
* Electrical energy consumption: 5.2 W
Ports Ethernet
* 3 × 1 Gbit/s Ethernet port
Additional functions
* \+ Button for installation at the touch of a button
* Child protection function of the Internet-Box
* WLAN operating times of the Internet-Box
Compatibility
* Compatible with all Internet Boxes
* WLAN-Box 3 and WLAN-Box – also in mixed mode
Sustainability
* Power consumption
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Swiss Skills 2022 - getIT
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# Swiss Skills 2022 - und meine Erfahrungen als Teilprojekt-leiterin
Swiss Skills - aber was ist das eigentlich? Swiss Skills sind die zentralen Berufsmeisterschaften der Schweiz. Sie bieten inspirierende Einblicke in die riesige Vielfalt an Schweizer Lehrberufen. Die besten jungen Berufsleute der Schweiz standen vom 07. - 11. September 22 an diesem Grossevent live im Einsatz.
Siria Fratto, Lernende Mediamatikerin Way-up
26 October 2022
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Während diesen fünf spannenden Tagen durfte ich als Teilprojektleiterin unseren Stand mitkonzipieren und Swisscom vor Ort repräsentieren.
Es erwarteten uns 120'000 Besucher*innen, 150 verschiedene Lehrberufe, 85 Berufsmeisterschaften unter anderem 10 Lernende in den ICT-Berufen der Swisscom und 1000 junge Berufsleute live im Einsatz.
Von Anfang an durfte ich meine Ideen und Vorstellungen für den Stand einbringen und war in engem Austausch mit dem Projektleiter. Zu meinen Tätigkeiten gehörten: Standkonzipierung, Personalplanung, Projektplanung, Standinhalte, Administration, Kommunikation und Koordination.
Während des Projektes gab es mehrere Hürden, welche bewältigt werde mussten. Zu einem das nötige Personal für den Swisscom Stand und zum anderen das Content Creater Personal für die Swiss Skills zu finden. Mit einem ordentlichen Schichtplan und guter Kommunikation konnten auch diese Hürden gemeistert werden.
Das Highlight der Swiss Skills 2022 war für mich, meine Umsetzung der Printprodukte vor Ort am Swisscom Stand zu sehen.
Während des Events hatte ich ein kompetentes und hilfsbereites Team an meiner Seite. Das Projekt war sehr intensiv und hat mir ermöglicht, mich neu zu vernetzen und Verantwortung zu übernehmen. Es war ein grossartiges Erlebnis für mich.
## _«Die Swiss Skills 2022 waren eine unvergessliche Erfahrung für mich»_
Willst auch du in Zukunft solch spannende Projekte begleiten und mehr über die Ausbildung bei Swisscom erfahren? Dann melde dich für einen Austausch mit unseren Lernenden an.
Swisscom Angebote Next Generation
## An article by:
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Lernende Mediamatikerin Way-up
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text: ## Success Story MediTest Pharma Swiss SA
#  «What I appreciate about Swisscom is quality at all levels.»
Dario Ruggeri, General Manager, MediTest Pharma Swiss SA
###  The story in brief:
The company was looking for a solution capable of ensuring interaction between all the offices, with a particular focus on access security and storing extremely sensitive data. Specifically, the customer needed two separate and highly-secure networks, one accessible to all employees and the other accessible to the research team only, with the highest possible level of security.
MediTest Pharma Swiss SA is the first Swiss subsidiary of the group, which has offices in Great Britain and Italy. It develops specialist medicines and innovative primary care products, some protected by patents, the aim being to obtaining ever better results for patients and health professionals. From traditional pharma company to biopharma, it produces and distributes high quality natural supplements.
It is also active in the nanotechnology sector, where it has recently created a current generator powered by the human body, capable of generating 3.5 volts and producing 500 milliamps. The innovation lies in its dimensions, limited to 1.5 mm in height, width and depth, extremely useful for diagnostic medical instrumentation for patients, including blood glucose, heart rate or blood oxygenation detectors.
##  About MediTest Pharma Swiss SA
* Pharmaceutical services company based in Lugano, Switzerland
* Headquarters: Registered office Via Dufour, 1 6900 - Lugano
* Approx. 10 employees
##  The project with Swisscom
* Transmission speed, security at all levels, assistance and the ability to interact with foreign operators
* Data access via the cloud and back-up included
* Automatic reporting system to track all activities
###  MediTest Pharma Swiss SA successfully uses this Swisscom product
##  Smart ICT
Smart ICT effectively relieves the burden on SMEs. Swisscom ensures the secure operation of IT and communication, including flat-rate telephony in Switzerland, and offers employees professional support via a hotline. It equips the company with PCs, laptops, cloud servers as well as office and antivirus software according to its needs. The IT workstations can be configured individually - depending on the employees' area of responsibility.
Go to offer
The company was looking for a solution capable of ensuring interaction between all the offices, with a particular focus on access security and storing extremely sensitive data. The group has two global contacts and each company takes care of the management: dedicated accesses were required for each department - administration, logistics, scientific research. Specifically, the customer needed two separate and highly-secure networks, one accessible to all employees and the other accessible to the research team only, with the highest possible level of security. Furthermore, remote access to data had to be guaranteed, obviously also from abroad. Finally, MediTest Pharma Swiss SA wanted to be sure of having very fast and efficient assistance if it became necessary.
«Intervention times are calculated in minutes.»
Dario Ruggeri, General Manager, MediTest Pharma Swiss SA

text: «Intervention times are calculated in minutes.»
Dario Ruggeri, General Manager, MediTest Pharma Swiss SA
After evaluating various operators, the company chose Swisscom for its ability to offer the best guarantees in terms of transmission speed, security at all levels, assistance and the ability to interact with foreign operators. “What I really appreciate about Swisscom is the strength to take responsibility at operational level, without passing any problems on to anyone else. Intervention times are calculated in minutes,” confirms Dario Ruggeri, satisfied. With the Smart ICT solution, Swisscom was able to meet all data security and accessibility requirements, thus enabling the customer to conduct business more efficiently and securely.
With Managed Security (firewall and antivirus in the cloud), the security requirements were met with the possibility of accessing data via the cloud, including back-up, in Switzerland and remotely (RAS). With Managed LAN, the company has wireless access for employees and guests (PWLAN), which enables the research team to work securely on a completely separate network. Finally, the telephone system has been moved to the cloud, with all the benefits that brings in terms of cost, efficiency and maintenance. An automatic reporting system makes it possible to track activity, making it practically impossible to release sensitive data.
“In addition to data related to scientific research, confidentiality is also of the utmost importance due to the ethical approach of our business. We create life-saving drugs that we distribute in developing countries at cost price, thanks to special agreements at government level,” an activity close to Dario Ruggeri’s heart, thanks to his experience as an Italian Red Cross volunteer, meaning he has first-hand experience of how important immediate access to certain drugs is.
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Core Banking Radar
#  Leveris: Banking support is central to the digital ecosystem
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The Irish manufacturer Leveris has built a new core banking platform from scratch. This platform, which is presented here by the Core Banking Radar of Swisscom and the Business Engineering Institute St. Gallen (BEI), puts banks at the core of digital ecosystems, thus paving the way for new, data-based business models.
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Text: Matthias Niklowitz, Images: Zense, 23 august 2018
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For many less affluent customers, the account management fees are one of the most important arguments speaking for or against a banking relationship: In these times of low interest rates, customers are feeling the impact of these fees, and consumer protection organisations and broadcasts also regularly focus on this topic. From the bank's perspective, the income generated by the account management fees must cover the costs of customer acquisition and customer retention. Quite often, these fees can also replace the income lost on interest operations.
But the latest developments are blowing up this connection, paving the way for a new solution to the problem of high fees chasing customers away: The targeted (and hopefully discreet) use of customer data as a source of revenue.
This does not refer to the kind of data usage exercised by Google and Facebook, but rather to the management of customer data within a bank and customers' explicit participation in the usage of their data, which is handled in compliance with the most recent European regulations and data privacy obligations.
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###  Banking for end customers
It is becoming clear that the introduction of systems such as the Leveris solution will allow bank customers to choose whether they wish to be compensated for the usage of their data with a lower account management fee. If the databases are exploited in full, it might even be possible for bank customers to earn (small) amounts in the form of additional interest or digital vouchers for selected offers.
That Swiss banks are not yet actively focusing on the usage of their data in order to create a new business model is not necessarily due to a lack of motivation or understanding of the opportunities on the part of their top management teams. Rather, they often do not have the IT systems they would need for such a step. Open API approaches can solve some of the immediate technological challenges of linking powerful data processing and analytics systems to a bank's core banking system, ensuring the basic technical viability of the kind of data usage described above against suitable compensation for the customers. But there are still fundamental hurdles when using common core banking systems, such as time- and resource-consuming release cycles, taxing innovation projects, expensive upgrades and scalability restrictions.
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###  Challenges for manufacturers
The selected strategic challenges facing manufacturers of core banking systems in further developing their own systems to meet the needs of their customers' future business models include the following:

text: * * *
###  Challenges for manufacturers
The selected strategic challenges facing manufacturers of core banking systems in further developing their own systems to meet the needs of their customers' future business models include the following:
1. Keeping the total cost of ownership (TCO) down: Implementation of an end-to-end standard solution that can be applied for all customer banks while still allowing for individualisation where the customer bank requires differentiation. Achievement of a high STP (straight through processing) rate and avoidance of manual intervention, through automation whenever possible.
2. Modernisation: Binding strategy and manageable road map for refreshing the current system landscape. This means, among others, selecting the right modular structure and entering into partnerships, as adjustments to the current system prevent consistent restructuring and lead to growing complexity (complexity trap).
3. Market positioning: Consideration of end customers with new concepts such as customer journeys (understanding of and support for customer requirements and activities) and the focused expansion of added-value services with selected partners so that the own system support does not degenerate into an exchangeable service (lock-in by creating an ecosystem).
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###  Back to the gearshifts
Leveris, a provider of core banking systems from Ireland, has its own approach to finding solutions for these challenges.
Keeping TCO down: For example, Leveris reduces the operating costs by consistently processing transactions in real time, which eliminates the need for batch processes. The decoupling of modules in the Leveris architecture and the continuous software delivery process eliminate expensive release and regression tests.
Modernisation: Leveris follows the approach of a lean core banking system offering the most important core functions while all other services are provided via APIs. This even applies to near-core functions such as securities handling, which is done by freely chosen peripheral systems. The core itself and the peripheral systems offered by Leveris have a modular structure, while a microservice architecture ensures that they are decoupled from one another.
Market positioning: The Irish company, which by now employs more than 150 people, defines its role as an enabler for banks, which should be made the centre of digital ecosystems and market places. Through its central data storage Leveris enables hook-ups with customer journeys or the actual ongoing activities of customers and the direct interlinking of end customer requirements. To this end, banks' cooperation with other banks and fintechs should be simplified across the industry. The bank at the same time retains one of its most valuable assets: Access to customers and their data via Leveris's data lake – sort of a large data pool that integrates internal and external data.
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Leveris processes internal and external data from its data lake.
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###  Five essential modules
The main features of the Leveris approach are implemented via five modules in the retail banking suite:

text: * * *
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Leveris processes internal and external data from its data lake.
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###  Five essential modules
The main features of the Leveris approach are implemented via five modules in the retail banking suite:
* Banking core: The central posting engine providing the basic functions for a retail bank comprises a master data model and offers a uniform customer view. The core is based on an Oracle database. The central logic of Leveris is written in PL SQL, a program language for these databases. Leveris explains this choice with the unique stability and performance of the Oracle solution. From the perspective of the Core Banking Radar it is interesting that the technology which has been used in the core by Avaloq and Finnova for many years was also selected for a neo-core banking system.
* Payment hub: In contrast to other providers, Leveris classifies payments as an important feature which a bank definitely should control itself, but not necessarily process itself (also because it enables further services and data analyses). The module stands outside the core system, is linked via API, and with its parallel synchronous processing architecture it can also process large volumes of data.
* Data science hub: Leveris sees the collection and adequate usage of data as a core competency. Transactions and other events are stored in real time as a copy of the core master data in the data science hub for analysis purposes and are processed in real time via artificial intelligence and machine learning.
* Operational excellence: Based on the data science hub, this allows the measurement of processes, simulation of scenarios (e.g. the impact of digital marketing measures) and business results; can also be linked to the components or services of third-party providers.
* Channels/interfaces: This is the instance used to link third-party systems via APIs in order to offer customers pleasant experiences with integrated bank services.
These five modules can be freely combined in accordance with the bank's wishes and requirements, but the core is always part of the solution.
* * *
###  Comparison with popular systems in Switzerland
For the Core Banking Radar, the Business Engineering Institute St. Gallen and Swisscom Banking compared the Leveris offer (without peripheral systems) with the systems that were investigated in spring 2018. They identified some functions where the Leveris solution is further ahead than other providers. These include:
* Integration and operating costs: The integration costs are very low in a comparison, while the operating costs (comprising the licence and service fees) are judged to be "very low" by the Core Banking Radar. However, the integration complexity and the fact that many external providers still have to be linked could drive up these costs.
* IT security: There are permanent security tests, and all customer-related data can be anonymised without exception.
* IT architecture/interfaces: The interface concept is very mature, the open API concepts have been fully implemented, the tests can be run entirely automatically, and the performance and scalability are judged to be "very high".
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text: * IT security: There are permanent security tests, and all customer-related data can be anonymised without exception.
* IT architecture/interfaces: The interface concept is very mature, the open API concepts have been fully implemented, the tests can be run entirely automatically, and the performance and scalability are judged to be "very high".
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The Leveris solution (without peripheral systems) compared to the systems that were investigated in spring 2018.
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The following are below the average for other providers:
* Sales and advisory support. As Leveris relies on the integration of current providers, it receives lower marks for its proprietary system.
* Execution and processing: The execution and processing of payments and loans are covered by the standard system. Securities processing is done by peripheral systems.
* Transactions (including cross-transactions): The core functions of a retail banking system (items and accounts) are handled very well by the payments and financing modules. Investments are processed via peripheral systems.
In general, Leveris specifically favours the docking of peripheral systems in areas where it currently (and partly also in future) does not offer its own modules, (also) because these do not promise any added value.
Users of Leveris solutions therefore have to accept that some topics are covered by third-party providers, which makes it more difficult to compare the total costs of the solutions offered by the different manufacturers. This in particular includes the investments module, as Leveris with its system designed for Anglo-Saxon retail banks does not anticipate the in-house processing of securities transactions.
However, Leveris is working with a large solution provider to develop an integrated investment solution.
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###  Accumulating expertise
At present, Leveris is earning a financial income from implementation and software-as-a-service fees. In future, fees should also be earned for the integration of third-party products (for the marketplace approach) and the monetisation of data.
According to its own statement, Leveris will earn revenues in the lower double-digit millions in euro this year, and this is expected to more than double in 2019. The first two implementations of the Leveris system is a P2P platform in the Czech Republic and a mortgage platform in the Netherlands.
At present, a digital private bank based in a country in Western Europe which intends to expand into five further European markets after it goes live in Q1/2019 and an Austrian digital private bank are being implement. Leveris is also working on a fully digital loan and mortgage application process for the UK and Irish markets. More banks are showing great interest.
According to its own statement, Leveris has global ambition and wants to become one of the top ten providers of core banking systems. Its target groups include all banks (incumbents, challengers, neobanks). Customers can choose whether and how they operate their Leveris solution (e.g. on premise, in private clouds or on the public clouds of Amazon Web Services (AWS) or Microsoft (Azure)).

text: According to its own statement, Leveris has global ambition and wants to become one of the top ten providers of core banking systems. Its target groups include all banks (incumbents, challengers, neobanks). Customers can choose whether and how they operate their Leveris solution (e.g. on premise, in private clouds or on the public clouds of Amazon Web Services (AWS) or Microsoft (Azure)).
The adaptation of the Leveris system to the specific requirements of Swiss customers is not very advanced yet: At present there are no developer resources or reference installations in Switzerland (or the DACH region). Because of its flexible and open architecture which simplifies the modular integration of local solutions as well as the experiences made with three nationalisation projects to date (EU / SEPA countries), Leveris itself expects manageable additional expenditure for tailoring its core banking solution to Swiss requirements. Leveris is also actively marketing its product in Switzerland and indicates that discussions with prospects in Switzerland are in an advanced stage.
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Outstanding features of Leveris.
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This allows the following conclusion: From the perspective of Swisscom Banking and BEI, Leveris is a promising upcoming provider of a core banking solution that convinces with a mix of innovative technologies (microservices, real-time system, open API and data lake) and traditional approaches (Oracle and PL SQL technologies). The consistent integration of third-party providers is a forward-looking approach in view of a possible future development where ever more functions will be covered by peripheral systems and the core banking system will primarily be a posting system.
A unique feature is the importance given to the data level, which is expressed by the storage of data at a central point and the event-based real-time integration options in the customer journey. With this new campaign management organisation, Leveris wants to help banks take centre stage in the digital world as an integration platform rather than having to play a subordinate role as processor on the outskirts of digital ecosystems.
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###  Effective usage scenarios
Other strong points include the modular approach which allows a fast pace of development and the acceptance of various future banking concepts, e.g. a marketplace bank or a mobile bank. It should be noted, however, that the integration complexity has to be actively managed here if the targeted low total cost of ownership (TCO) should not be jeopardised by a high degree of architectural complexity.
The open architecture means that the bank must have an expanded architectural perspective and IT expertise in order to manage the interfaces. This also includes knowledge of the processes and developments in the digital ecosystem outside the banking world. This is the only way in which a platform like this one developed by Leveris can be meaningfully exploited in full.

text: The open architecture means that the bank must have an expanded architectural perspective and IT expertise in order to manage the interfaces. This also includes knowledge of the processes and developments in the digital ecosystem outside the banking world. This is the only way in which a platform like this one developed by Leveris can be meaningfully exploited in full.
The establishment and management of the end-customer relationship will become ever more important for a bank's business success in future. At present, a tool such as Leveris cannot replace any existing core banking system in Switzerland on a one-to-one basis.
However, Core Banking Radar recognises two scenarios where this solution can be used effectively: First, to replace some functions for current banks, which could initiate a progressive change. And second, for a new bank or some business lines in the form of focused new start-up business models, expanded by incentives for the progressive migration of the customers to a neobank.
Core Banking Radar will keep a close eye on future developments.
* * *
###  Company profile:
* * *
Name:
Leveris
Founded:
2014
Head office:
Dublin, Ireland
CEO:
Connor Fennelly
Employees:
More than 150
Other development sites:
Prague, Czech Republic and Minsk, Belarus
First delivery:
May 2017
Revenue sources:
Integration, licence and service fees
Development phase:
2014 to 2017: Development
2017 to 2019: Various B2B implementations
From 2019: Scaling by implementations in strategic partnerships with typical system integrators (B2SI)
Shareholders:
Privately owned company
A serie-A round took place in 2Q18
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Swisscom and the Business Engineering Institute in St. Gallen (BEI) have been in partnership for many years within the framework of the "Sourcing in the Financial Industry" expertise centre. The centre works with topics such as ecosystems, digitalisation, transformation and matters pertaining to the future structure of the financial industry. Along with its research activities, the BEI runs projects designing and implementing innovative, cross-industry business models.
> Core Banking Radar method
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Core Banking Radar
#### "The satisfaction of banks with their core banking systems: An area of tension?"
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Core Banking Radar
#### "The satisfaction of banks with their core banking systems: An area of tension?"
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Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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Core Banking Radar
#### "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems
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Core Banking Radar
#### "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems
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text: # Smartwatches
For listening to music, sending messages, recording your sporting achievements or surfing the Internet: find the smartwatch that suits you best.
Use your smartwatch with Multi Device. For this, you need an option alongside your inOne mobile subscription, allowing you to use up to 10 additional devices with your main device subscription. Smartwatch functions and operating systems differ, so you can search for specific features. The filter function will help you find the right smartwatch for you. You can sort the smart watches on display by popularity, price or latest on the market.

text: Posted on 18\. January 2021Text: Nadja Heer
__What is the position of Swiss fintech start-ups specialising in digital ledger technology (DLT), or blockchain? We interview two industry experts.__
Swisscom has been publishing the Swiss Fintech Start-up Map for seven years. One of the technology clusters is start-ups working on DLT. But how is this technology evolving and are there realistic business applications beyond cryptocurrencies? **Thomas Ankenbrand** of the Institute of Financial Services Zug (IFZ) at Lucerne University of Applied Sciences and Arts and **Roland Cortivo** of Swisscom address these questions.
### How has the DLT fintech start-up landscape changed in recent years?
**Thomas:** The first DLT fintech start-ups were founded before 2017. At the time, we had around 20 start-ups registered. There was a significant uptick in 2017/18 with around 80 DLT start-ups on the fintech map by then. More than half of all fintech companies founded in 2017 were from the blockchain and crypto scene. Over the last two years, the growth of new DLT start-ups has stagnated and it will be interesting to see how the situation pans out in 2021, especially in light of the current boom in cryptocurrencies, which was also a significant factor in the 2017 increase.
### A revised blockchain act is due to come into force this year. Is this likely to have an impact on DLT start-ups?
**Roland:** It is unusual to see a parliamentary bill passed unanimously and implemented as quickly as this. With effect from 1 February 2021, the Federal Council has brought those parts of the DLT bill into force that enable ledger-based securities to be introduced. As a new licence category, DLT trading facilities will also offer simplified administration and new opportunities. Financial services providers and fintech start-ups will therefore be forced to act if they do not want to leave this field. Against this backdrop, I expect that we will see a further growth of innovative fintech and blockchain businesses.
### How do you assess the distribution of start-ups across the four business areas?
**Thomas:** The low number of start-ups in the ‘Deposit and Lending’ business area is very striking. The impact of Decentralised Finance (DeFi) in this area could lead to growth. Examples include Compound Labs and the Swiss equivalent, Aave, which facilitate the lending and depositing of digital assets with corresponding rates of interest.
**Roland:** The largest business area, ‘Banking Infrastructure’, is a real mixed bag, covering tokenisation (Axedras, daura), custody services (Taurus, Custodigit) and crypto banks (Seba, Sygnum). I expect that this business area will enjoy continued growth, including in bank-related services such as multi-bank signature management (Delega).
### To what extent is Switzerland an attractive location for DLT start-ups?

text: **Roland:** The largest business area, ‘Banking Infrastructure’, is a real mixed bag, covering tokenisation (Axedras, daura), custody services (Taurus, Custodigit) and crypto banks (Seba, Sygnum). I expect that this business area will enjoy continued growth, including in bank-related services such as multi-bank signature management (Delega).
### To what extent is Switzerland an attractive location for DLT start-ups?
**Thomas:** There is a variety of reasons that make Switzerland a great location for fintech start-ups, including the stable political situation and the strength of the Swiss financial market. Our study, ‘FinTech Study 2020, an Overview of Swiss FinTech’, demonstrates that Switzerland is very well placed in respect of all the key indicators, with only Singapore ranked more highly than Zurich and Geneva. However, we have to leverage this locational advantage as the competition will be raring to go.
> ‘One in six blockchain start-up earns its money in the finance industry.’
>
> Roland Cortivo
### Thomas, you mentioned that the number of new DLT start-ups has stagnated over recent years. What exactly does that mean?
That’s right, but existing start-ups have evolved and developed their professionalism over that period. The number of employees has increased. And the capitalisation of companies demonstrates that the sector has matured and stabilised. I cannot detect any signs of consolidation at present. M&A transactions and company closures have so far been few and far between.
### Are there any start-ups on the map that you would like to highlight in particular?
**Thomas:** Yes, there are a few great examples I could mention. One I’d like to highlight is Ethereum: It currently sits in second place when it comes to market capitalisation, just behind Bitcoin, but offers much more functionality. A large number of apps are being built on the Ethereum blockchain. In many sectors, it is pretty much the standard. It is also a nucleus of Crypto Valley.
**Roland:**Bitcoin Suisse has an impressive track record. In December 2020, against the backdrop of buoyant markets and Bitcoin’s year-end rally, the leading force in crypto financial services registered significant growth in new customer contacts and an almost doubling of trading volume compared to October. This came on the back of a strong performance already recorded for the first three quarters.
### Roland, how do you view the development of fintech blockchain companies compared with blockchain companies from other sectors?
In the first half of 2020, CV VC (Crypto Valley Venture Capital) accounted for 835 of Switzerland’s blockchain companies. In other words, one in six blockchain companies earns its money in the finance industry.
In 2021, we will see more sustainable finance initiatives, such as efforts to increase the transparency of eco-friendly ESG funds or those to prevent double spending in CO2 certificates. One of the benefits of blockchain is that it overcomes the trust gap. As this is not a huge factor in the financial sector, we will see stronger growth in other industries including pharmaceuticals and logistics.

text: In 2021, we will see more sustainable finance initiatives, such as efforts to increase the transparency of eco-friendly ESG funds or those to prevent double spending in CO2 certificates. One of the benefits of blockchain is that it overcomes the trust gap. As this is not a huge factor in the financial sector, we will see stronger growth in other industries including pharmaceuticals and logistics.
### DLT and fintech trends
****In the short term** , **in order to facilitate further development, it is vital that digital assets become widely accepted in the institutional investment world. We are seeing the first signs of this, with crypto banks such as Sygnum bridging the gap between the world of digital assets and traditional banking.
****In the medium term** , **we need to keep our eye on the activities of the central banks. For the first time, these operators are now emerging as the drivers of innovation and no longer simply as regulators, due to the challenges inherent in tackling the coronavirus crisis. In Switzerland, an example of this is the ‘wholesale CBDC’ experiment by BIS, SNB and SIX.
****In the long term** , **the question will be whether to move the entire monetary system to DLT. While consumers would hardly even notice a switch of this type, there would be major repercussions for conventional banking, calling into question its current role and position. However, this is a matter of economic policy rather than technology.
_Matthias Niklowitz, Think Tank e.foresight_
### Thomas, what developments do you see in DLT fintech start-ups?
Blockchain technology facilitates the merging of private market assets and listed capital investment, creating new business models. The collaboration between daura and SIX Digital Exchange (SDX) is a good example of this. daura offers non-listed companies a platform for a digital ledger and the issuance of securities tokens. A newly created share is represented by a digital token. SDX is being set up as a fully integrated financial market infrastructure for digital assets, which allows companies to issue digital securities tokens.
### Successful blockchain-based business models continue to be rare. Is blockchain technology breaking through here in Switzerland?
**Roland:** The breakthrough will come when people no longer talk about blockchain; or rather, when the benefits of the technology are utilised in the background: if I can use a digital currency to buy green bonds in real time or share my employer reference and vaccination certificates in my digital wallet, for instance.
The hype surrounding blockchain technology has given rise to over-optimistic expectations here in Switzerland too. Companies are now aware of the technology and consider it realistic for specific business cases. The financial sector is at the forefront of this. The benefits offered by blockchain, such as cost effectiveness, security and transparency, support its use. However, a few issues remain to be resolved before it is adopted more widely, including interoperability, standardisation, scalability and energy consumption.

text: **Thomas:** Blockchain will not revolutionise the world, but DLT will improve many things and will definitely find its place. The advantages of the technology can be leveraged wherever databases and cashflows are connected. I see great opportunities in data markets such as the health sector for managing and processing my health data. An important aspect here is that each individual has control over the data and how it is used.
* * *
Roland Cortivo
has in-depth knowledge of the Swiss blockchain and fintech scene and digitises the market for businesses: As Head of Blockchain Infrastructure for Digital Business at Swisscom Ltd, he collaborates with start-ups and financial services providers to promote new business models and technologies. He co-founded the start-up daura for tokenised assets and is developing Switzerland’s distributed DLT infrastructure for enterprise blockchain applications.
* * *
Thomas Ankenbrand
is working in the Investment Management and FinTech department at the Institute of Financial Services Zug (IFZ) at Lucerne University of Applied Sciences and Arts since 2015. He is also the founder and chairman of several companies in the financial sector.
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## Using blockchain to realise new business models
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# International communication
Do you work for your company abroad and always need the best possible connection? Or do you have business partners in other countries, with whom you regularly speak on the telephone from Switzerland? If so, you’re in the right place, because here you will find all there is to know about mobile communication abroad and calling international numbers.
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## Our attractive roaming tariffs for your communication abroad
Unlimited calls and mobile data anywhere in the world. Thanks to our comprehensive flat-rate subscriptions, attractive data packages and low-cost calls, Swisscom will also meet your communication requirements while you are abroad.
## Using your mobile phone abroad
inOne SME mobile and NATEL® business infinity 2.0 comes with calls, SMS messages and data included while you are abroad. Find out which subscription best meets your needs.
#### Where are you travelling to?
Availability and charges by destination and subscription.
Go to query for tariffs
#### Cockpit
Call and surf easily from abroad: check your credit, manage roaming limits and buy packages for using your mobile abroad in the Cockpit, free of charge at any time.
More on the Cockpit
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## Additional data and telephony packages
As well as the roaming allowance included in our subscriptions, you can buy additional data packages and voice options. You can therefore surf the Internet, call and send SMS messages abroad at lower, fixed rates.
### Data Travel packages
Unlimited mobile surfing abroad – with the Data Travel package that meets your needs.
Data Travel
## 10 GB
10 GB data volume for surfing abroad If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
From
CHF59.90/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Details
Data Travel
## 5 GB
5 GB data volume for surfing abroad If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
From
CHF39.90/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Details
Data Travel
## 1 GB
1 GB data volume for surfing abroad If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
From
CHF14.90/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Details
### Travel packages for calls and SMS
Make calls and send SMS easily while abroad.
Voice Travel
## 60 minutes
60 minutes of calls from abroad
From
CHF15.00/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Details
Travel Message
## 100 SMS
Send 100 SMS worldwide The Message Travel package is valid for 12 months in all countries.
CHF9.90/ package
${xtraDiscount} XTRA discount incl.

text: From
CHF14.90/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Details
### Travel packages for calls and SMS
Make calls and send SMS easily while abroad.
Voice Travel
## 60 minutes
60 minutes of calls from abroad
From
CHF15.00/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Details
Travel Message
## 100 SMS
Send 100 SMS worldwide The Message Travel package is valid for 12 months in all countries.
CHF9.90/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Worldwide
* * *
#### Tips & Information
COMBOX® abroad
What are roaming days?
#### Other countries
Calls to mobiles and landlines. Added value services and special numbers are excluded.
* * *
#### Mobile subcription
|
#### Country Group
|
#### Standard tariffs
---|---|---
| Country Group 1EU/Western Europe, USA, Canada:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (without overseas territories e.g. French Guyana, Guadeloupe, Martinique, Reunion, etc.), Germany, Gibraltar, Great Britain, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxemburg, Malta, Monaco, Norway, The Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, USA (including Alaska and Hawaii, but not including US territories/insular areas), Vatican | CHF 0.60/min.
All inOne SME mobile and Swiss SME mobile subscriptions | Country Group 2Australia (without Norfolk and Macquaire Island), Israel, Japan, Mexico, New Zealand, South Korea, Taiwan | CHF 0.80/min.
Country Group 3Albania, Algeria, Argentina, Bahamas, Belarus, Bosnia-Herzegovina, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Indonesia, Kosovo, Libya, Malaysia, Moldova, Montenegro, Morocco, North Macedonia, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Venezuela | CHF 1.20/min.
Country Group 4Benin, Bolivia, Cameroon, Cape Verde, Congo (Republic of the Congo), Congo (Democratic Republic), Cuba, East Timor, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Kenya, Lebanon, Madagascar, Mauritius, Nigeria, Pakistan, Paraguay, Saudi Arabia, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam, Zimbabwe | CHF 2.00/min.
| Country Group 5 All other countries | CHF 4.00/min.
|  |
## Send SMS abroad
You can send SMS and make phone calls to all country groups for free with your mobile subscription. Chargeable services are excluded.
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Connect Network Test
# connect test: Swisscom wins for eleventh year
For the eleventh year, Swisscom has taken first place in the mobile network test conducted by connect magazine with an “outstanding” rating. The test covers Switzerland and compares Germany and Austria. Swisscom picked up 960 points from a possible 1000, placing it top in the connect mobile network test alongside a host of other tests in 2020. Swisscom was also awarded the 5G Innovation Award by connect, demonstrating that Swisscom does indeed offer its customers the best network and represents the provider of choice – although difficult expansion conditions will make it increasingly difficult to achieve similar results in future.
Armin Schädeli, Deputy Head of Media Relations
01 December 2020
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Swisscom has long pursued the aim of offering its customers the best mobile phone network in Switzerland, a claim borne out by its continued dominance in independent tests. This year again, Swisscom had cause to celebrate in all relevant tests, including CHIP, PC Magazin, nPerf and Ookla. And now it has won the mobile network test run by connect magazine for the eleventh year. This shows that, together with its partner Ericsson, Swisscom is optimally expanding the mobile network for its customers within the constraints of difficult expansion conditions – winning this year's test with an "outstanding” rating of 960 points out of a total 1000. connect also measured Swisscom's 5G network and presented it the Innovation Award. connect considers Swisscom to be at the forefront in 5G coverage with high reliability in the network where it is currently available.
connect magazine is unequivocal: “In the fiercely contested battle within Switzerland, Swisscom has managed to outdo its strong rival Sunrise for the third time in a row. But the biggest winners are the customers who benefit from a very good to outstanding mobile network in Switzerland.” Christoph Aeschlimann, CTIO of Swisscom agrees: “We want to offer our customers the best network and are delighted about this award. In the future, however, it will become increasingly difficult to achieve outstanding results in such tests under more difficult expansion conditions.”
## Swisscom's mobile network expansion
Swisscom continues its visionary expansion of the mobile network every year, ensuring that it creates capacities today that customers will want and need in the future. Mobile data traffic increased by 29% last year, yet we were only able to expand our network capacity by 5% over the same period due to obstructions in many regions. If these far-reaching delays in the expansion of 4G and 5G continue for longer, data congestion is inevitable, to the detriment of our customers.

text: Wherever possible, Swisscom has renewed some of its network, especially in tunnels, where 4G capacity was added to the network in 2020. In its test, connect also highlights the availability of mobile telephony on trains: “Even on rail journeys that place high demands on mobile technology, Swisscom offers a success rate for smartphone calls of 99%.” The roll-out of 5G has improved in regions that support the expansion in line with current regulations. With its full 5G+ version, Swisscom now covers around 1100 sites in 477 locations. All leading smartphone manufacturers introduced 5G-enabled devices in 2020. A growing number of customers are thus benefiting directly from the 5G expansion and increased network capacity.
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## Links
connect Test
www.swisscom.ch/net
Chip network test
Ookla
PC Magazin
nPerf
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
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text: #  Your journey from emissions reduction to net zero
Improve your carbon footprint – we will help you to define
and implement your climate strategy.
Sustainability has become an important competitive factor for businesses. Together with our partner network, we offer all the services you require to support your journey to net zero, including: carbon accounting, strategic climate advisory services and solutions for reducing and offsetting emissions – and all in line with the SBTi standard.
###  An all-round package to improve your carbon footprint
Automated carbon accounting and smart data platforms are becoming increasingly important in sustainability management, especially if you wish to set science-based climate targets in line with the SBTi standard. Thanks to the latest digital solutions, it is now significantly easier to measure and reduce CO2 along the entire value chain. As a leading ICT service provider, we are therefore already supporting our business customers through our services.
We are expanding our offering with comprehensive climate services. In collaboration with our partners, we provide a one-stop solution including all the services and expertise you need to decarbonise your company, from automated carbon accounting to the reduction and offsetting of emissions.
##  Move to net zero with carbon accounting
Swiss companies have already set climate targets in line with SBTi standards (September 2022).Source: Science Based Targets, 2022
tonnes of CO2 saved by Swisscom customers in 2021 as a result of green ICT solutions. Source: Swisscom
tonnes of CO2 = the annual reduction targeted by Swisscom through the use of green ICT services, together with its customers, by 2025. Source: Swisscom
##  Our comprehensive sustainability services
On your journey to net zero, you and your company will take a series of steps that require a range of expertise and digital solutions. Thanks to our wide-ranging ICT portfolio and longstanding experience in the field of sustainability, we have developed an effective network of relevant service providers and specialist firms with whom we work. Our extensive climate services allow us to support you throughout your future journey to net zero and ensure that the process is smooth and seamless.
_​_
Carbon accounting
### Data collection and analysis
Carbon accounting platforms simplify the collection, management and processing of your CO2 emissions. Their interfaces to all ERP systems provide access to marketplaces offering reduction solutions, allowing you to take data-driven decisions.
Sustainability management
### Climate advisory services
Working in partnership with an established climate advisory specialist, we can develop a climate strategy, define measures to reduce and offset emissions and support you to obtain certification of your climate neutrality.
_​_
_​_
ICT including data integration
### Smart ways to reduce emissions
We provide digital solutions to reduce your CO2 emissions based around ICT, fleet management and raising employee awareness. We also support you in the technical integration of internal and external data sources for an automated assessment of your climate footprint.
_​_
##  Your benefits
Maximum efficiency
of your sustainability management thanks to automated carbon accounting and simulations.
No outlay for coordinating

text: _​_
_​_
ICT including data integration
### Smart ways to reduce emissions
We provide digital solutions to reduce your CO2 emissions based around ICT, fleet management and raising employee awareness. We also support you in the technical integration of internal and external data sources for an automated assessment of your climate footprint.
_​_
##  Your benefits
Maximum efficiency
of your sustainability management thanks to automated carbon accounting and simulations.
No outlay for coordinating
the various service providers on your journey to net zero.
Professional carbon accounting
creates full transparency at all times.
Sustainability management with smart ICT solutions
gives you a competitive advantage on the market.
1.   2.   3.   4.
__ Previous __Next
##  Why choose Swisscom on your climate-neutral journey?
###  Comprehensive ICT expertise
The leading provider of ICT solutions, including data integration and management, automated monitoring and accounting of CO2 emissions and energy management.
###  Established network
The Swisscom network includes all the services required for the decarbonisation process, so we can support you from start to finish.
###  Sustainability is in our DNA
We have been engaged with sustainability since 1998. All our subscriptions and products are climate neutral, and we are the most sustainable telecommunications company in the world.Source: World Finance Magazine, 2022
##  What customers and experts say
«We have already taken a major step forward in our carbon accounting pilot with Swisscom.»
Dr. Urs Mauchle,
Co-Owner and Board Chairman,
Erich Keller AG
«In the next three years, SMEs will be more or less obliged to practise carbon accounting.»
Othmar Hug,
CEO, Swiss Climate
«Carbon accounting platforms are an efficient way to manage emissions and help companies to reduce their carbon footprint automatically.»
Raphael Güller,
Co-Founder, Sweep
«The ICT sector has great leverage to reduce CO2.»
Urs Lehner,
Head of Business Customers, Swisscom
1.   2.   3.   4.
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##  More on the sustainability of companies
400.– geschenkt
Sustainability
##  How far along is your company on the path to net zero?
To the article
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Science-based targets
##  Science-based targets  for climate neutrality
Find out now
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Not one day, but now
##  Working together for more  sustainability
Find out more
####  Sustainability
Set climate goals, reduce emissions and transparently improve your carbon footprint.
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####  Our experts will be happy to answer your questions. Contact us.
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# “I enjoy solving problems.”
When I translate an assignment into code, I give it my all.
Miranda Saraswat, DevOps Engineer, Zurich
09 September 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Zurich
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%{gcr.lead}
My work is a balancing act between technical feasibility and meeting customer wishes. As a DevOps Engineer, I develop applications such as the My Swisscom Customer Center and am also jointly responsible for their operation. The key is to find a technical implementation that is easy and intuitive to use and works reliably. What is the benefit of the new feature, the update, the fix? This question is what drives me. As a team, we always keep the big picture in mind and try not to get lost in technical details. We seek simplicity and, thanks to this mindset, we are able to find unexpected and convincing solutions. The complexity of our work is invisible to our clients and that is exactly how it should be. I am motivated by learning new things, being challenged every day and creating the best customer experience.
Ready for the best service
They make the best customer experience possible: our employees. In the Zoom Service Portraits series, we show what “service” means to them. Whether in direct contact with customers, in software development or in network expansion – the idea of service informs everything we do. Together, we are ready to inspire our customers.
What you make of it is what we’re made of.
## Miranda Saraswat
## DevOps Engineer, Zurich
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher

text: “Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
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text: # In-ear headphones
#### In-ear headphones: the perfect in-ear sound
In-ear headphones are ideal when you’re on the move – whether wired or Bluetooth wireless headphones, for even more convenience. Our Online Shop offers a wide selection of models, including the popular Apple AirPods or the Galaxy Buds from Samsung.
#### Extra functions for added benefits
Many of the models come with extra functions to support your day-to-day activities. If you mainly plan to use your in-ear headphones for sport, a good fit is vital so they don’t fall out. Or you could consider noise cancelling headphones, which reduce background noise to a minimum. Charger cases will keep your headphones running when you are on the move without access to a power outlet.
#### Find the right headphones for you
In-ear, over-ear, Bluetooth or noise cancelling headphones: different models will match your requirements, depending on where and how you use your headphones. To find the right headphones for you, select the filters that apply for each category. You can sort the headphones by popularity, price or latest on the market. In the Swisscom Online Shop, you’ll find headphones from Bose, JBL, Samsung, Apple, Sony, Huawei and other well-known brands.

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text: #  Channel lists for previous inOne products
Go to the channel list of the additional packages
Filters
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###  Any questions?
​ Sales Hotline
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text: Evelyne Ammann
Head of Human Resources
Evelyne Ammann has been responsible for the Human Resources unit at Swisscom Broadcast since 2020. Her responsibilities include strategy-supporting HR tasks as well as advising, guiding and challenging the organisation in all HR-related matters. Evelyne Ammann started her Swisscom career in 2002 and, as HR Business Partner, has held responsibility for group divisions and subsidiaries for several years. A resident of Bern, she holds an MAS in Human Resources Management from Zurich University of Applied Sciences and a CAS in Systemic Management from the University of St. Gallen.
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text: #  Well prepared: setting up a new mobile and transferring data
On this page:
Things to remember when switching to a new mobile and how to transfer your data from your old mobile to the new one (iPhone/Android).
* Back up apps and logins
* Transferring data to the new mobile
* Special cases
* Disposing of your old phone safely
* Need more help?
In most cases, switching to a new mobile is very straightforward. If you are remaining on the same operating system (iOS > iOS or Android > Android), data will be transferred automatically thanks to the smartphone manufacturers’ apps. However, there are some things to remember.
##  Back up apps and logins
###  Backing up
Go through the photos, apps and other content on your old mobile and check how the backup works with your provider. This will prevent any upset caused by missing chats, downloaded games or photos after you’ve switched.
###  Have your account details and logins to hand
Ensure that you know the user names and passwords for your apps and accounts and that you can still access them after switching (Google account, Apple ID, password manager, etc.). This is especially important if you use Face/Touch ID or two-factor authentication and do not usually have to enter a password when logging in. Also ensure that your SIM PIN is to hand.
##  Transferring data to the new mobile
Before inserting the SIM card in your new smartphone or activating the new eSIM, you need to transfer the data from your old mobile to the new one. Follow these step-by-step instructions.
#### Step 1 of 3: Select your old smartphone
1. Apple
2. Samsung
3. non-Samsung Android phone
Choose another request
#### Step 2 of 3: Select your new smartphone
1. Apple
2. Samsung
3. non-Samsung Android phone
Choose another detail
1. Apple
2. Samsung
3. non-Samsung Android phone
Choose another detail
1. Apple
2. Samsung
3. non-Samsung Android phone
Choose another detail
#### Step 3 of 3: Follow the instructions
Swisscom video(opens in new tab)
Apple support(opens in new tab)
Swisscom video(opens in new tab)
Android support(opens in new tab)
Swisscom video(opens in new tab)
Android support(opens in new tab)
Swisscom video(opens in new tab)
Apple support(opens in new tab)
Swisscom video(opens in new tab)
Samsung support(opens in new tab)
* Swisscom video
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* Android support(opens in new tab)
* Swisscom video
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* Apple support(opens in new tab)
* Swisscom video
(opens in new tab)
* Android support(opens in new tab)
* Swisscom video
(opens in new tab)
* Android support(opens in new tab)
##  Special cases
#### Apps (WhatsApp, Covid certificate, etc.)
Some apps saved on your mobile do not transfer automatically. This applies to your Covid certificate, free games and messenger apps such as WhatsApp, etc. The way you save this data depends on the app in question.
Read the WhatsApp FAQs to find out how to transfer your chat history.

text: * Android support(opens in new tab)
* Swisscom video
(opens in new tab)
* Android support(opens in new tab)
##  Special cases
#### Apps (WhatsApp, Covid certificate, etc.)
Some apps saved on your mobile do not transfer automatically. This applies to your Covid certificate, free games and messenger apps such as WhatsApp, etc. The way you save this data depends on the app in question.
Read the WhatsApp FAQs to find out how to transfer your chat history.
Go to instructions(opens in new tab)
#### eSIM
If your mobile has an eSIM (rather than a SIM card), you need to transfer the eSIM profile to your new device. Transferring from iOS to iOS is very straightforward:
* Apple instructions
(opens in new tab)
* Swisscom video instructions(opens in new tab)
If you have an Android device, proceed as follows:
1. Delete the eSIM profile from the old smartphone (in settings).
2. Order a new eSIM free of charge in the Cockpit(opens in new tab), Swisscom Shop or by phoning the hotline. Your phone must be connected to the mobile network to order the eSIM via Swisscom Cockpit. To do this, switch off the WLAN connection.
3. Scan the QR code using the camera on the new mobile and download.
#### Switching operating systems
If you are switching between iOS and Android, transferring your data is less straightforward. The two systems store their content in different clouds that are incompatible with each other. For example, if you are no longer using an iPhone, you will have to deregister from iMessage(opens in new tab) so that the Android SMS service will function correctly.
##  Delete data before passing on your old phone!
After transferring your data, you can pass on, sell(opens in new tab) or donate your old smartphone to a good cause. However, before you do so, you should delete all personal data from the mobile phone.
* Instructions for iPhones
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* Instructions for Android devices(opens in new tab)
##  Need more help?
The professionals from My Service will be happy to help (subject to charges). Help with switching mobile phones in the Swisscom Shop is included free in the Swisscom inOne SME subscription.
Get to know your smartphone better in the Academy courses.
If you don’t want to transfer your data and set up your new mobile phone yourself, the My Service experts will be happy to help (charges apply).
It can also be worth accessing external support when switching your business mobile phone. In certain circumstances, small companies who manage their smartphones through a Swisscom inOne SME contract can switch them free of charge at a Swisscom Shop.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # We are ready for your enquiry about Enterprise Service Cloud.
## **I am interested in
Enterprise Service Cloud**
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## Multibanking as a service
# Multibanking – a complete financial overview for companies
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Multibanking as a service enables you to provide your corporate customers with a complete and transparent overview of their accounts and facilitate active liquidity management. Multibanking software allows all linked accounts to be managed through a single e-banking cockpit, strengthening your role as principal bank and providing clearer customer profiles. You can thus provide optimum customer care.
### Create transparent relationships
Over 80 percent of Swiss SMEs have relationships with more than one bank. In fact, a fifth of SMEs bank with more than five banks at the same time. Centralised management of all accounts in all currencies allows companies to gain a rapid overview of their financial position, acquire supporting data for financial decision making and benefit from resource-efficient payment processing via a single portal.
### Build stable relations
Take advantage of the established multibanking as a service solution, which can be easily and securely connected to your front end and integrated into your core banking system. Use this as a foundation to strengthen customer relations with your bank and exploit new potential through upselling and cross-selling (such as with a multibanking app for Switzerland).
* * *
* * *
#### Your benefits
Consolidate your position as a principal bank and strengthen customer relationships
Exploit upselling and cross-selling potential
Lay the foundations for other services such as cash pooling and financing
#### When is it the right solution?
Would you like to fulfil this pivotal role for your corporate customers and become their principal bank and main point of contact for all financial needs? Swisscom’s Multibanking as a service enables you to do just that.
Using the centralised cockpit and useful data, multibanking will help you learn even more about your customers, gain greater knowledge of their needs and lay the foundations for a strong and long-lasting customer relationship. This new transparency enables you to provide more targeted advice.
Use the access to comprehensive customer data to offer your customers more relevant products (cross-selling and upselling), boosting customer satisfaction and retention.
What’s in it for you:
* API interface: a simple, secure connection
* A solution independent of the core banking system
* Integration and operation from a single source
* * *
#### Why Swisscom?
* A proven, secure and established multibanking solution
* Cost benefits thanks to a flexible, common environment
* Independent of core banking system and front-end API connection
#### Getting started with multibanking
Discover multibanking for corporate customers
Would you like to find out more about our multibanking as a service solution? Let’s work together to determine your first steps.
__Contact us
#### Offer for project management
Request a non-binding quotation
Let us find out together how we can best support you.
__Request quotation
#### Two potential customer requirements
#### Integrated liquidity management
Corporate customers’ payment history
The in-depth insight into comprehensive customer data helps to provide prompt, needs-based support to corporate customers.

text: __Contact us
#### Offer for project management
Request a non-binding quotation
Let us find out together how we can best support you.
__Request quotation
#### Two potential customer requirements
#### Integrated liquidity management
Corporate customers’ payment history
The in-depth insight into comprehensive customer data helps to provide prompt, needs-based support to corporate customers.
Bank A’s corporate customers have requested a new product comprising Internet banking with multibanking function and integrated liquidity management. Swisscom’s options empower Bank A to develop an appropriate product.
How Swisscom supports you
Using multibanking as a service, Bank A is able to fulfil customer requirements. This convinces additional customers from Bank B to switch to Bank A. This increases the corporate customer profit margin for Bank A.
#### Cash flow management
Liquidity gaps
By identifying potential short-term cash flow issues at an early stage, you can take a proactive approach to offering corporate customers an appropriate product.
Bank advisors want to be able to offer comprehensive liquidity planning advice to corporate customers. They therefore need a reliable database that provides a true representation of the facts in order to plan effectively and give efficient financial advice.
Solution
Multibanking as a Service helps identify liquidity issues at an early stage. This gives the bank advisor the opportunity to offer appropriate financing to mitigate the impending shortage of liquidity. Both the SME and the bank are therefore primed and can plan reliably.
* «Multibanking helps to strengthen customers’ relationship with their main bank.»
Patrick Küng, Board member
AKB
* Find out more
#### Your key position
Our Multibanking specialists will be happy to answer your questions. Get in touch with us now.
__Contact us

text: ## Flachglas (Schweiz) AG
#  ‘Swisscom's cloud and connectivity services allow us to focus on our core business.’
Iwan Schmid, IT Manager
###  The story in brief:
Cloud services, location networking and mobile communication for Flachglas (Schweiz) AG
The Flachglass company is one of the leading glass refiners in Europe and has been producing high-performance functional glass for facades, interior fittings, vehicles and special applications for over 70 years. The long-standing experience in handling complex projects and high-quality glass assemblies, the high level of commitment and craftsmanship of the more than 1,200 employees (about 200 of them in Switzerland) and the continuous investment in new technologies are the reasons for its successful position in the international market. In Switzerland, Flachglas uses Dynamic Computing Services (an IaaS Cloud Services) as well as Company Connect and NATEL® go from Swisscom.
##  About Flachglas AG
* Industry: Industrial production
* Headquaters: Wikon
* Employees: 200
##  About the project
* Replacement of the outdated server infrastructure
* All ICT infrastructure services obtained directly from the Swisscom Cloud
###  These products are used by Flachglas (Schweiz) AG
##  Dynamic Computing Services (DCS)
With Computing Services from the secure Swisscom Cloud, large companies adapt their IT to their needs in an agile manner.
Go to offer
##  NATEL® go
NATEL® go simplifies your mobile communications. Its tailored subscriptions and flat rates save you money and time.
Go to offer
##  Enterprise Connect
Order, interact and respond to requirements quickly in real time via an online dashboard using virtualised network services.
Go to offer
###  Challenge
In Switzerland, Flachglass Ltd. is distributed over three locations. Beside the headquarter of the holding in Wikon, Flachglas operates production facilities in Wikon/LU and Thun/BE. Whether insulating, thermal insulation, solar control, safety or sound insulation glass, walk-in glass or structural glazing element facades - flat glass produces precise and customer-specific solutions according to ISO 9001. The quality-oriented company therefore depends on a reliable ICT infrastructure with innovative networking solutions and services.
###  Solution
In 2016, Flachglas (Schweiz) Ltd. was faced with the decision to replace its outdated server infrastructure or to go into the Cloud. Until then, the company operated one data centre each at the Wikon and Thun sites with a comprehensive server infrastructure to which both production sites were connected. Now all sites obtain their ICT infrastructure services directly from the Swisscom Cloud and are connected via Company Connect (Internet/Data/Voice). The company's own server infrastructure could be omitted which significantly simplified the ICT operation.
‘Swisscom's cloud and connectivity services allow us to focus on our core business.’
Iwan Schmid, IT Manager
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text: ## AWS Consulting
#  Amazon Cloud for agile companies
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Given the ever-increasing pace of market changes, products and services require constant review and have to be adapted immediately to new customer needs. Thanks to our public cloud service for Amazon Web Services (AWS), you can react faster to these changing requirements and demands.
###  Your AWS Managed Service provider and AWS partner
Businesses invest heavily in digital customer services, efficient collaboration and innovative technologies to maintain or improve their competitiveness. This increases demands on the IT infrastructure.
With services in a public cloud, companies benefit from optimum agility, process automation, cost optimisation and data protection. Swisscom’s Cloud Services for Amazon Web Services give you maximum flexibility for building your business in hybrid environments and shorten your time to market. What’s more, by moving IT workloads to the cloud, you can also minimise your CO2 emissions.
####  What’s in it for you:
* Flexible, cost-effective public cloud service
* Pooling of IT resources for a smaller CO2 footprint
* Sustainable operation of the entire IT landscape (including sustainability reports)
###  Your benefits
* Modernise your applications and make your company more agile
* Respond faster to trends and stay one step ahead
* Effectively protect your business from IT failures or cyber attacks
###  When is it the right solution?
AWS Consulting for Amazon Web Services is ideal for any company that wants to react faster and with greater agility and flexibility to market changes by moving some or all of their IT tasks and applications to the cloud without losing control of their data or processes.
Partnership
###  Why Swisscom?
* **Comprehensive** : you receive all ICT services and solutions from a single source.
* **Competent** : our AWS-certified experts will support you throughout your journey.
* **Personal** : our contact persons will visit you and advise you on site.: Unsere Ansprechpersonen besuchen Sie und beraten Sie vor Ort.
###  Getting started
##  Application Modernisation Assessment
In this one-day workshop, you will work with us to develop an action plan for application modernisation.
Download PDF
##  Migration Readiness Assessment
Our AWS-certified experts will help prepare your company for migration to the AWS Cloud.
Download PDF
##  Cloud Cost Reduction Assessment
Find out how you can cut costs by around 40 percent by optimising your cloud-based system landscape.
Download PDF
##  Optimization and Licensing Assessment
Discover what your optimised IT infrastructure would look like in the AWS Cloud and how you could benefit from potential savings.
Download PDF
###  Quotation for AWS
##  Request a no-obligation quotation
We help you navigate the world of Amazon Web Services and will be happy to prepare a no-obligation quotation for your assessment.
Request quotation
####  Download
* AWS factsheet
###  Modular, scalable design
Our Cloud Services for Amazon Web Services are highly flexible and scalable. You only pay for what you use.
_​_
_​_
###  Consulting & assessments
We advise you on your cloud journey and offer beneficial assessments to identify potential for cost optimisation amongst other things.
_​_
_​_
###  Cloud migration

text: Request quotation
####  Download
* AWS factsheet
###  Modular, scalable design
Our Cloud Services for Amazon Web Services are highly flexible and scalable. You only pay for what you use.
_​_
_​_
###  Consulting & assessments
We advise you on your cloud journey and offer beneficial assessments to identify potential for cost optimisation amongst other things.
_​_
_​_
###  Cloud migration
We help you migrate your data and workloads to the private or public cloud, increasing agility and scalability while keeping costs under control.
​ _​_
_​_
###  App modernisation
We work with you to identify the right strategy for modernising your application landscape and implement it together with you.
_​_
_​_
###  Data & Analytics
We help you leverage the considerable potential of your data through the implementation of suitable measures in the areas of analytics, ML, AI & big data.
_​_
_​_
###  Managed services
We offer you a wide range of additional operational services for AWS, from incident management and cost control to the complete operation of your IT landscape.
###  Awards
##  ISG Provider Lens 2021
ISG Provider Lens, one of the leading market research and consulting firms in the IT sector, conducts an annual assessment of Swiss cloud providers. In its latest assessment, Swisscom was once again named a leader in Managed Services for Large Accounts.
###  Our AWS Cloud Services
Amazon Web Services is a platform for cloud infrastructure, PaaS and SaaS services. With our Cloud Services, you can run some or all of your IT tasks and applications in the hybrid AWS Cloud without having to worry about the technology or updates.
#### Consulting & assessments
From the initial idea to ongoing operation
We advise you at every stage of the process, from solution design, integration and migration through to ongoing operation, and create reports that show you how to reduce costs, increase security or manage raw data in the data lake, for instance.
#### Cloud migration
More agility and scalability, lower costs
We support you in the migration of your data and workloads, application requests for example, to the private or public cloud. This increases agility and scalability and keeps costs under control at all times.
#### App modernisation
Strategy development and implementation
We analyse your existing applications, work with you to develop a dedicated strategy for AWS-compatible application modernisation and implement it consistently.
#### Data & analytics
Data analysis, evaluation and use
We analyse your raw data in the data lake to enable you to leverage its potential and derive profitable insights from it. To do this, we rely on big data and data warehouse solutions, analytics, artificial intelligence and machine learning.
#### Managed services
More time for other important tasks
We relieve you of time-consuming tasks, automate processes or individual steps and optimise costs. We can take over incident management, cost control and support through to the complete operation of your IT landscape and AWS cloud.
#### AWS Direct Connect
Interface to AWS Services and Amazon VPC

text: #### Managed services
More time for other important tasks
We relieve you of time-consuming tasks, automate processes or individual steps and optimise costs. We can take over incident management, cost control and support through to the complete operation of your IT landscape and AWS cloud.
#### AWS Direct Connect
Interface to AWS Services and Amazon VPC
Connect your internal network to an AWS Direct Connect location using a standard Ethernet fibre-optic cable and create direct virtual interfaces to public AWS Services or the Amazon Virtual Private Cloud.
__ ‘With the AWS platform, our costs are 75% lower.’
Julien von Siebenthal, CEO & Co-Founder, SeedIMPULSE SA
* Find out more
__ ‘Our customers receive wide-ranging security for a good price.’
Iwan Vogel, Founder and CEO, mammut soft computing ag
* Find out more
__ ‘Dank dem Global Public Cloud Team von Swisscom kann die Blockchain AG Ressourcen einfacher und sicher bereitstellen.’
Sven Möller, Head of Tokenization Services, Blockchain AG
* Find out more
1.   2.   3.
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###  Would you like to find out more?
####  Amazon Web Services by Swisscom
Manage your cloud transformation successfully and sustainably.
* Fact sheet Amazon Web Services
####  AWS Base Camp
Our workshop for kick-starting your journey to the cloud.
* Fact sheet Base Camp
####  Cloud Foundation
Create a secure foundation for your cloud with our best practices.
* Fact sheet Cloud Foundation
####  Managed Services
Swisscom takes care of your cloud workloads, allowing you to focus on your core business.
* Fact sheet Managed Services
####  VMware on AWS
Powerful hybrid cloud solution implemented quickly and easily.
* Fact sheet VMC on AWS
####  Analytics and Data Services
Gain a competitive advantage with integrated AWS solutions.
* Fact sheet Data & Analytics
####  Business IoT system solutions
Integrate IoT system solutions elegantly into the secure AWS Cloud.
* Fact sheet Enterprise IoT
####  Cloud Optimisation
Not on cloud nine with your cloud? A Well-Architected Review can help.
* Go to webinar
####  Have you started your container journey?
The secure and efficient way to bring your applications into the container world.
* Go to webinar
####  Database migration to AWS
... is like a house move: great when it’s completed, but not something you ever want to do again!
* Go to webinar
####  Security – Lessons learned and best practices
We'd like to introduce you to AWS Security and make recommendations based on our own experiences.
* Go to webinar
####  Sustainability
Use energy-efficient cloud solutions and do without your own server infrastructure. This reduces your carbon footprint.
Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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##### IoT
# The global climate crisis: how can IoT help?
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Careful, sustainable handling of natural resources is more important than ever. Protecting the natural environment is the responsibility of companies as well as individuals. Studies show that ICT technologies, particularly IoT, have huge potential in the fight against climate change, as well as paving the way for sustainable innovation and novel business models.
Text: Martina Longo, Images: Swisscom, unsplash, 10 march 2020
### Biggest potential in the ICT sector
The ICT sector offers the best prospects for a successful and effective reduction in CO2 emissions. Research undertaken by the Federal Institute of Technology (ETH) in Zurich has shown that the sector can make a significant contribution to a greener future. By 2025, this could prevent the emission of over two and a half times the CO2 produced by the industry itself through the manufacture, operation and disposal of equipment and infrastructure.
Intelligent applications within the efficient mobility sector provide the most significant potential for CO2 savings. Logistics, traffic management and traffic optimisation systems are particularly promising, alongside smart buildings and power management technologies. The use of IoT applications, and the resulting automation, not only leads to more efficient processes but also saves CO2 as an indirect consequence. Let us therefore consider which IoT applications make companies greener and where they can be deployed.
### Conserving resources means using smart sensors
Not all IoT applications will inevitably result in a negative carbon footprint. Nevertheless, smart IoT solutions can empower companies to use natural resources in a sustainable and efficient way, making them enablers of environmental protection. A range of applications can be used to suit different business models.
In many cases, sustainable IoT applications are based on networked smart sensors designed to transform their surroundings into measurable data that they analyse to deliver potential improvements in energy management. One example is the use of remotely managed smart sensors to monitor levels in oil, gas or heating tanks. Sensors can measure, assess and regulate the temperature inside buildings. When the inside temperature drops – such as when it's snowing outside – rooms can be heated with precision to the required temperature. Engineers or home owners are informed remotely about the change in temperature, which enables them to use an app to maintain the building at a comfortable temperature.
In the long term, this automated monitoring and regulation reduces the use of heating oil and minimises CO2 emissions. The ability to remotely regulate building and room temperature further reduces pollution by removing the need to travel to the building, thereby avoiding vehicle emissions.

text: In the long term, this automated monitoring and regulation reduces the use of heating oil and minimises CO2 emissions. The ability to remotely regulate building and room temperature further reduces pollution by removing the need to travel to the building, thereby avoiding vehicle emissions.
IoT applications are increasingly used in the mobility and logistics sectors in particular. These small digital assistants are used wherever accurate readings will improve the pathways between gas and oil tanks and the supply depot. This means that oil or gas need only be delivered when tank levels fall below the required level, saving fuel and the transport costs, which will ultimately lead to reduced CO2 emissions over the longer term.
### IoT Climate Award
Swisscom recognises companies that demonstrate commitment to the sustainable use of resources and contribute to climate protection. The inaugural IoT Climate Award was presented to three innovative companies at the IoT Day 2020 held on 21 January 2020.
> Find out more about the IoT Climate Award
### Technology for tomorrow's natural world
Connecting people, machines and the environment through IoT technology will become even more important in the future. Applications will encompass automated parking systems, smart waste and facility management – and even smart farming. Ongoing research projects indicate that new IoT technologies will not only revolutionise the agricultural industry, but also have the potential to massively reduce greenhouse gas emissions across the entire production and food chain. Farmers are already making use of IoT technologies today to monitor weather conditions, crop growth and soil condition or to track grazing livestock. This deployment of IoT applications clearly demonstrates the positive impact of smart applications on the natural environment. New technologies can also lead to greater efficiency, as in the case of Reto Minder, a vegetable grower from Jeuss (FR), who reduced his water consumption by 50% thanks to IoT sensors, while maintaining a steady income.
### Are you ready for an innovative, sustainable future?
To ensure that IoT applications make a real difference to your carbon footprint, sustainability needs to be incorporated into services and products at the research and development phase.
Our IoT specialists would be delighted to show you how IoT can make your company more environmentally friendly in a free consultation. Arrange a free appointment now.
Free PDF →
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Internet of Things (IoT) global companies
Global or local IoT services? Checklist and specific recommendations for action to ensure a successful implementation.
* * *
Free PDF →
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Internet of Things (IoT) global companies
Global or local IoT services? Checklist and specific recommendations for action to ensure a successful implementation.
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### The technology behind sustainable networks
LPN LoRaWAN: IoT sensors efficiently transmit minuscule data volumes over huge distances on this Low Power Network. The network already covers 93.7% of the Swiss population and is being constantly expanded thanks to our extensive partner network.
> Find out more

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Internet of Things (IoT) global companies
Global or local IoT services? Checklist and specific recommendations for action to ensure a successful implementation.
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### The technology behind sustainable networks
LPN LoRaWAN: IoT sensors efficiently transmit minuscule data volumes over huge distances on this Low Power Network. The network already covers 93.7% of the Swiss population and is being constantly expanded thanks to our extensive partner network.
> Find out more
NB-IoT: Narrowband IoT offers effective building penetration and is therefore particularly suitable for IoT applications in difficult-to-reach locations, such as basements, below ground or in remote areas of buildings.
LTE-M: Long Term Evolutions for Machines, or LTE-M, offers excellent data transfer scalability and guarantees full mobility and mobile phone cell handover (for non-static applications), with optional voice functionality. It is therefore suitable for IoT applications in the automotive and transport sectors, such as driverless cars.
Want to find out more about IoT technology? Learn how devices are networked in the white paper:
> Read the white paper
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More on the topic:
Recording environmental data
#### The internet of climate change
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Recording environmental data
#### The internet of climate change
* * *
* * *
IoT
#### Down on the farm with the Internet of Things: how smart irrigation systems work
* * *
* * *
IoT
#### Down on the farm with the Internet of Things: how smart irrigation systems work
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Another step towards cloud and service combinability with Microsoft Peering Service.
Swisscom (Switzerland) Ltd has become the first Swiss telecommunications provider to sign an Azure public peering contract with Microsoft, offering our IP-Plus and Enterprise Internet customers even better performance when accessing their Azure cloud services. This service is available to our customers via the Internet backbone automatically, immediately and at no additional cost!
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# Cybercrime prevention
## Using swarm intelligence against hackers
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The criminal threat on the net is growing. Surrender is not an option. On the contrary: the more organisations recognise the risks, invest in security and coordinate their responses, the better their chances of achieving enduring protection.
Text: Robert Wildi, first published in the NZZ supplement of 7.11.2019, Image: Adobe Stock, 17 january 2020
The downsides of rapid digital advances are well known: criminals are also hard at it, shamelessly exploiting the latest technology and playing the keyboard of disruptive possibilities with as much virtuosity as the cleverest programmers from leading technology companies. The result? An exponential race to see who can bend and break the most. Ever newer interlocks for increasingly efficient IT systems on the one hand; on the other, a continuous quest for the tiniest gaps through which systems can be infiltrated.
It is no use minimising the harm: "The risks are growing all the time," says Marco Wyrsch who, as Security Officer at Swisscom Business Customers, is the man in charge of combating cybercrime at the ICT provider. Internet criminals' current preferred means of attack are malware and targeted ransomware trojans. The methods they use vary: recent years have seen hackers repeatedly use ransomware to paralyse organisations' entire computer systems. Attacks like this can result in production losses that quickly run into the millions. "Organisations often have to contend with blackmail: they're forced to pay big sums in order to regain control over their data."
###  From protection to prevention
Alongside visible attacks, hackers are increasingly sneaking into the virtual nerve centres of organisations and even state apparatuses. Unnoticed, they introduce their malicious software into the victims' systems, sometimes managing to access important data for months or even years. The theft of intellectual property mainly occurs in the realm of industrial espionage and can result in the thieves applying for patents for the innovations they have stolen. "While prevention provides effective safeguards against the malevolent encryption of data and accompanying blackmail, technological hardware is needed to detect data theft," says Wyrsch.
"Many companies feel powerless in the face of attacks and blackmail."
Marco Wyrsch, Swisscom
For Wyrsch, the rapid development of digital technologies is not the only aspect driving the growth of online criminality: "You have to bear in mind that cybercrime is one of the most attractive and lucrative forms of illegality because the perpetrators not only remain concealed, but are able to scale up their activities at will.

text: "Many companies feel powerless in the face of attacks and blackmail."
Marco Wyrsch, Swisscom
For Wyrsch, the rapid development of digital technologies is not the only aspect driving the growth of online criminality: "You have to bear in mind that cybercrime is one of the most attractive and lucrative forms of illegality because the perpetrators not only remain concealed, but are able to scale up their activities at will.
Businesses need to quickly change how they think in order to counter the danger effectively. "Many companies, feeling powerless in the face of attacks and blackmail, are debating whether to make financial provisions or obtain expensive insurance in case they have to make a claim," an attitude that Wyrsch condemns as short-sighted. Technological progress is such that inadequately protected companies can fall victim time and time again: "The only solution is to radically change strategy from protection to active prevention through targeted investment."
###  Healthy mix needed
Although organisations talk about taking the requisite steps, all too often too little is still being done, observes Cyrill Peter, Head of Enterprise Security Services at Swisscom Business Customers: more often than not, the lack of (or unbudgeted) funds – a particular problem for SMEs – means that the idea that organisations should develop and maintain their own digital high-security approach is neither realistic nor affordable. According to Peter, a viable alternative is targeted outsourcing to an external partner with the requisite know-how and capacities.
"Our aim is to achieve a steep learning curve in the race between 'good' and 'evil'."
Cyrill Peter, Swisscom
Swisscom's round-the-clock Security Operations Centre in Zurich's Binz district offers business customers a range of cybercrime prevention services. "We're currently experiencing increased demand for detection-related services, i.e. the detection of attacks that have already occurred," observes Marco Wyrsch. Swisscom's experts recommend a healthy mix of prevention, detection and response measures: "This combination has long been the basis in healthcare; digital security needs to do the same thing, and quickly."
Swisscom experts Marco Wyrsch (right) and Cyrill Peter at the ICT provider's Security Operations Centre. (Image: Michele Limina)
Organisations need to redouble their efforts, especially as the hacker scene is not asleep: "Our aim is to achieve a steep learning curve with our customers in this non-stop race between 'good' and 'evil'," says Cyrill Peter. Swisscom's approach in this regard makes use of a kind of swarm intelligence, whereby every single security experience of the current cohort of 1000-plus business customers is gathered together and immediately made available to all the others. "This know-how boosts significantly the learning ability of our systems and security analysts, something that ultimately benefits each individual customer.
###  WEF: cyber risks are urgent

text: ###  WEF: cyber risks are urgent
The two Swisscom experts believe that if businesses manage to sensitise themselves to the issue of cybercrime and organise themselves as fast-learning "security communities", the battle against the digital underworld can be won in the long term. "The fact that every application has hacker-friendly vulnerabilities remains a problem going forward," says Wyrsch. He thinks the coming years will see companies, especially in the manufacturing sector, continue to suffer losses running into the millions: "At some point, though, the level of suffering is likely to be so high that huge investment will be made in online security."
Accordingly, more and more industries will regard protection against digital threats as a decisive competitive advantage. The World Economic Forum (WEF) recognised this urgency and put cyber risk at the top of its agenda at the beginning of the year. It is a logical consequence that telecoms and technology groups such as Swisscom are increasingly focusing their services and infrastructures on the prevention and detection of cybercrime. Demand is expected to increase exponentially in the near future. "We're ready to go 24/7," says Marco Wyrsch.
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###  The commonest cyber risks
The Federal Reporting and Analysis Centre for Information Assurance (MELANI) identifies a large number of cyber threats to which companies are exposed:
* (Cyber) espionage
Vulnerabilities in the digital infrastructure – e.g. lack of internet encryption or weak passwords – are exploited by cyber criminals to access confidential information and prepare further attacks. This affects government agencies as well as businesses, whose know-how is stolen and misused.
* Data flows
Confidential information is stolen, then the attacker blackmails the victim by threatening to publish, copy or distribute it. It is hard to evaluate the veracity of the claim, which is why many companies affected in this way play safe by paying the extorted sum.
* DDoS
Distributed denial of service attacks are aimed at limiting the availability of an IT service such as a website or web shop and causing it to crash. These attacks can come with threats of blackmail. This tends to happen to IT services with limited resilience or no data traffic monitoring.
* Social Engineering
Psychological tricks are deployed to deceive users and lead them to reveal personal information. Social engineering exploits the weak point, i.e. the human being. Tricks include putting the target under time pressure, e.g. by exhorting them to "log in immediately or your account will be blocked".
* Phishing
A phishing attack tries to obtain the target's access data by assuming a false identity, e.g. that of the target's bank. If they get hold of the login details, the cybercriminals have access to the target's online bank account.
* Malware
Damaging malware is used in many cyber attacks. IT systems are manipulated and information obtained, altered or even deleted. An attack of this nature on a business can involve the loss of confidentiality, integrity and availability of the data.
* Ransomware

text: * Malware
Damaging malware is used in many cyber attacks. IT systems are manipulated and information obtained, altered or even deleted. An attack of this nature on a business can involve the loss of confidentiality, integrity and availability of the data.
* Ransomware
Here, encryption trojans encrypt the target's data, thus rendering it unusable. The cyber criminals demand money in return for unencrypting the data – which may or may not occur.
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#### Threat Detection & Response (TDR)
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#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.
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The challenges of IT baseline protection
#### Making sure IT security stays secure
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The challenges of IT baseline protection
#### Making sure IT security stays secure
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#### Security Prevention
Prevention is the most important form of protection against cyber-attacks. Are your basic protection measures up to date? Ask the right questions about your infrastructure.
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#### Security Prevention
Prevention is the most important form of protection against cyber-attacks. Are your basic protection measures up to date? Ask the right questions about your infrastructure.
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We give our all every day for the best network in Switzerland. So that you’re ready to use the opportunities of the networked world. Always, everywhere.
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#### All network test wins by Swisscom
2023 | CHIP: test winner, Best Network, rating 1.1 – excellent(opens in new tab)
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| CHIP: winner, Best 5G Network, rating 1.0 – excellent(opens in new tab)
| CHIP: winner, Best Network on Trains, rating 1.1 – excellent(opens in new tab)
| CHIP: winner, Best Telephony, rating 1.1 – excellent(opens in new tab)
| CHIP: winner, Best Network, rating 1.0 – excellent(opens in new tab)
| connect mobile phone network test and 5G network test: test winner, 970/1,000 points (rating: outstanding)(opens in new tab)
2022
| CHIP: test winner, Best Network, rating 1.1 – excellent(opens in new tab)
| CHIP: winner, Best 5G Network, rating 1.2 – excellent(opens in new tab)
| CHIP: Best Network on Trains, rating 1.1 – excellent(opens in new tab)
| CHIP: winner, Best Telephony, rating 1.1 – excellent(opens in new tab)
| CHIP: winner, Best Internet, rating 1.1 – excellent(opens in new tab)
| connect mobile phone network test and 5G network test: test winner, 976/1,000 points (rating: outstanding)(opens in new tab)
| connect Fixed Network Test Category Connections up to 1 Gbit/s: test winner, 971/1000 points (Note: outstanding)(opens in new tab)
| connect Fixed Network Test Category Connections up to 10 Gbit/s: test winner, 964/1000 points (Note: outstanding)(opens in new tab)
| PC-Magazine Benchmark Switzerland: test winner, 967/1000 points (Note: outstanding)(opens in new tab)
2021 | CHIP: test winner, Best Network, rating 1.08 – excellent(opens in new tab)
| CHIP: winner, Best 5G Network, rating 1.29 – excellent(opens in new tab)
| CHIP: winner, Best Network on Trains, rating excellent(opens in new tab)
| CHIP: winner, Best Network Coverage, rating 1.06 – excellent(opens in new tab)
| connect mobile phone network test: test winner, 967/1,000 points (rating: outstanding)
| connect Innovation Award
| connect Fixed Network Test Category Connections up to 10 Gbit/s: test winner, 936/1000 points (Note: excellent)(opens in new tab)
2020 | CHIP: test winner, rating 1.07 – excellent
| connect mobile phone network test: test winner, 974/1,000 points (rating: outstanding)
2019 | CHIP: test winner, rating 1.1 – excellent
| connect mobile phone network test: test winner, 974/1,000 points (rating: outstanding)
2018 | CHIP: test winner, rating 1.2 (95.3/100 points) – excellent(opens in new tab)
| connect mobile phone network test: test winner, 973/1,000 points (rating: outstanding)
| systemics Best Network 86.8/100 points
| PCgo test winner 91/100 points
2017 | systemics Best Network 86.81/100 points
| CHIP: test winner, rating 1.4 (92.5/100 points) – excellent(opens in new tab)
| LINK survey, winner, named Best Network by 60% of respondents

text: 2018 | CHIP: test winner, rating 1.2 (95.3/100 points) – excellent(opens in new tab)
| connect mobile phone network test: test winner, 973/1,000 points (rating: outstanding)
| systemics Best Network 86.8/100 points
| PCgo test winner 91/100 points
2017 | systemics Best Network 86.81/100 points
| CHIP: test winner, rating 1.4 (92.5/100 points) – excellent(opens in new tab)
| LINK survey, winner, named Best Network by 60% of respondents
| connect mobile phone network test: test winner, 973/1,000 points (rating: outstanding)
2016 | CHIP: test winner, rating 1.5 (90.6/100 points) – excellent(opens in new tab)
| connect mobile phone network test: 933/1,000 points (rating: excellent)
2015 | connect mobile phone network test: test winner, 458/500 points (rating: excellent)(opens in new tab)
2014 | connect mobile phone network test: test winner, 456/500 points (rating: excellent)(opens in new tab)
2013 | connect mobile phone network test: test winner, 442/500 points (rating: excellent)(opens in new tab)
2012 | connect mobile phone network test: test winner, 440/500 points (rating: excellent)(opens in new tab)
2011 | connect mobile phone network test: test winner, 426/500 points (rating: excellent)
2010 | connect mobile phone network test: test winner, 454/500 points (rating: excellent)
2009 | connect mobile phone network test: test winner, 432/500 points (rating: excellent)(opens in new tab)
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##### Mobility ecosystem for Switzerland
# IoT power for B2B-, B2C- and B2B2C business: autoSense in the fast lane
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autoSense offers private and business customers IoT-based connectivity solutions for individual vehicles and entire fleets - and it is continuously expanding its smart business model. Among others, the Häsler Group in Aargau benefits from this, saving a lot of money, thanks to the digital driver logbook.
Text: Anton Neuenschwander, BTK GmbH, Image: Michael Meier, january 23, 2022
Over 5.1 million passenger and transport vehicles were registered in Switzerland in 2021. What if you could secure pole position for smart networking solutions in this huge market? This was the goal that autoSense set out with in 2018 - and since then it has picked up a lot of speed.
##  An IoT platform, an adapter and an app – and you're ready to go
A networked car is a more comfortable, economical and ecological vehicle. This is the experience that thousands of customers have had who use the services of autoSense. For example, when refuelling: The autoSense app shows them the nearest Migrol and selected Shell petrol stations. The refuelling process, including payment, is then handled completely digitally and conveniently via the app. Depending on your needs, further functions can be activated on the app: from the digital driver logbook to vehicle location, a tampering alarm and vehicle diagnostics. What's more, users can analyse their driving style via the app and make it more sustainable. Or calculate the CO2 emissions and compensate them automatically. Or calculate the vehicle value.
The only hardware component required for this is the slim autoSense adapter, which is really easy to connect to the vehicle's OBD-II port. It transmits the vehicle data to the IoT platform. Together with its partner Swisscom, autoSense will turn the adapter into a mobile WiFi hotspot - or connect it to the Swisscom inOne mobile subscription of the users in the future, who will therefore benefit from the data volume of their subscription.
The slim autoSense adapter can be connected easily to the vehicle's OBD-II port..
##  IoT enables new business models

text: The slim autoSense adapter can be connected easily to the vehicle's OBD-II port..
##  IoT enables new business models
The autoSense IoT platform is the foundation of an holistic Swiss mobility ecosystem that is constantly expanding. Partner companies can dock onto it with manageable effort, in order to offer their services and products to autoSense users via the autoSense app. Numerous partners are already on board, and more are joining all the time. Examples: EasyPark for cashless parking, the pay-per-kilometre insurance simpego, AMAG with garage service and leasing services, the expense tool Edi from HR Campus, the Zurich Help Point claims assistant, and so on. These examples highlight the immense potential of the Internet of Things. IoT has not only enabled autoSense to develop and successfully establish an innovative business model. Partner companies can also tap into new customer groups for their services thanks to IoT - or even launch new, IoT-based products. The boundaries between B2B, B2C and B2B2C are becoming fluid.
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«Swisscom is certainly leading the way when it comes to understanding IoT technology.»
Nicolas Noth, CMO at autoSense
##  Strong backbone of Swisscom: Connectivity and IoT know-how
autoSense benefits from the IoT expertise of Swisscom, which promotes its data-driven business model. Nicolas Noth is CMO at autoSense. For him, the success of his company is significantly linked to the commitment of Swisscom: "First of all, of course, because Swisscom launched autoSense three years ago. Add to this the reliable connectivity that Swisscom offers nationwide - which is key to our services. And finally, the innovative strength regarding IoT is very convincing. Swisscom is certainly leading the way when it comes to understanding IoT technology." His summary: For companies creating IoT-based business models, Swisscom is a good address.
Dani Stutz on the benefits of the autoSense solution: «We estimate that we save between 250,000 and 500,000 francs a year.»
## Häsler Group: profitable transparency with digital driver's logbook
The Häsler Group is the leading provider of heating, ventilation, air conditioning and sanitary solutions in Aargau. It has been using a digital driver's logbook via the autoSense fleet solution for around ten months now. "We benefit from their commitment on various levels," said Dani Stutz, commercial manager of the company. "In discussions with customers, it provides us with convincing factual arguments. With the data, we can prove that the travel expenses and labour hours charged are justified. The logbook makes it visible, for example, from when to when exactly a fitter was working on the construction site - or what distance he travelled to get there." Dani Stutz added that the digital logbook also helped to create clarity within the company: "It supports us in making working hours more transparent."

text: Dani Stutz was satisfied with the fleet solution of autoSense: "The system works very well. And autoSense customized our reports so we can process them efficiently." Last but not least, the economic impact is significant: "Since the autoSense system has been in operation in our 176 vehicles, we estimate that we save between 250,000 and 500,000 Swiss francs a year thanks to the transparency gained."
Service technician Marcello Thoma – his van is always on the road.
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### autoSense – an innovation of Swisscom
Founded in 2018 by Swisscom, the company is now owned equally by Swisscom, AMAG and Zurich Insurance. It offers private and business customers intelligent IoT-based connectivity solutions for individual vehicles and fleets. The open ecosystem platform of autoSense enables a wide range of services from partner companies - such as refuelling and parking with the smartphone app, garage services or usage-based insurance.
> More about autoSense
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More on the topic:
Event: May 11 2022
A look back at Switzerland`s largest IoT Day event Zurich
Over 500 innovators & IoT experts gathered together for an action packed programme and networking.
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Event: May 11 2022
A look back at Switzerland`s largest IoT Day event Zurich
Over 500 innovators & IoT experts gathered together for an action packed programme and networking.
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New business models, new job profiles
#  IoT revolution in the heating sector
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Cultural shift at Walter Meier (Klima Schweiz) AG: The new IoT solution for the heat pump service is changing the organisation – right down to new job profiles.
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Text: Urs Binder, images: © Luca Zanier, 9\. Juni 2017
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The first remote diagnostician at Walter Meier is Andreas Schadegg. He’s taking on the new role in addition to technical support of the service technicians. “In addition to the actual remote diagnosis of heat pumps, I him helping with further development of the IoT solution – the rollout has just begun. This combination is interesting for me, allowing me to make something new happen for the company.”
In several cases Schadegg has been able to find a fault before the customer had noticed anything. “We were all really excited, something like at the birth of child, because we were able to identify and correct a problem at an early point in time.”
The background here is that the heating and air-conditioning specialist Walter Meier is now offering the new service “smart-guard” to its heat pump customers. Optimal operation of the heat pump is ensured by systematic monitoring via the IoT platform. In addition, remote maintenance often makes it unnecessary for a service technician to visit the site.
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Concentrated heat pump expertise: Andreas Schadegg in the training room of Walter Meier.
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###  New job profiles
At Walter Meier there are two new job profiles since the IoT rollout: The remote diagnostician monitors and controls the heat pumps over the Internet, analyses data, draws conclusions and supports the service technicians. He needs extensive knowledge about heat pump technology and several years of experience in the market. “It is a kind of service technician back-office service”, remarks Thomas Grolp, Head of Intranet and Internet at Walter Meier.
The second new job profile is diagnostics computer scientist: He is familiar with networks and protocols and ensures that the connection works end-to-end, from the heat pump to the analysis platform all the way through to the service dashboard of the remote diagnostician. He also creates training documents, has numerous administrative tasks and works closely with the remote diagnosticians.
According to Thomas Grolp, three to four remote diagnostic centres are planned throughout Switzerland in the first phase. Interest in the new positions within the organisation is great.
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Thomas Grolp, Head of Intranet and Internet, is one of the driving forces behind Walter Meier’s IoT project.
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###  Organic cultural shift
Walter Meier has implemented the change primarily as a technology-driven project. However, the transformation into a digitalised company also entails organisational consequences and ultimately requires a fundamental cultural shift.

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Thomas Grolp, Head of Intranet and Internet, is one of the driving forces behind Walter Meier’s IoT project.
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###  Organic cultural shift
Walter Meier has implemented the change primarily as a technology-driven project. However, the transformation into a digitalised company also entails organisational consequences and ultimately requires a fundamental cultural shift.
From the service technicians to logistics through to the Sales department, the new service is affecting all levels of the company. For example, the service technicians have additional tasks during installation of the heat pumps – connecting the mobile network gateway, testing the antenna installation and conducting a test run of the IoT connection take about 15 minutes. The Sales team and Marketing need training – a new product of course has to be marketed.
According to experts, an “Industry 4.0” project absolutely requires a dedicated, interdisciplinary project team that covers the technical and organisational aspects and skills in equal measure and that is supported by management in doing so. Only in this way can technology and the organisation be holistically grasped and conveyed into the new age.
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Andreas Schadegg is proud of his new task as a remote diagnostician – pictured here at the company entrance in front of the corporate logo.
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The managers should also remain involved throughout the entire project term. In this way they can learn to deal with the new, more complex reality together with all that is uncertain and incalculable. At Walter Meier the idea for the new business model came from top management, and the Management Board is fully behind the path of the digital transformation.
However, “It would be presumptuous to say that we have a new corporate culture already”, says Thomas Grolp, but the enthusiasm to work digitally has been awakened: “The seedcorn has germinated, and it takes a certain amount of time until it becomes a tree. A shift in culture is a long-term process.” There are many ideas for other digital services that they want to manage in an integrated system. According to Grolp, this also corresponds to the strategy of the Management Board.
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###  Everyone pulling together
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The project has been implemented by Walter Meier with the continuous support of Swisscom – from concept draft to pilot phase through to operation of the analysis platform. Since the end of 2016, “smart-guard” has been available to the customers in an initial test region; the starting signal for all of Switzerland was given in March 2017.
“Given that we are in an industry sector that moves rather slowly, we have achieved a lot in the two years since the beginning of the project”, says Thomas Grolp with pride.

text: “Given that we are in an industry sector that moves rather slowly, we have achieved a lot in the two years since the beginning of the project”, says Thomas Grolp with pride.
The idea of making the heat pump service more efficient through an IoT solution came from Service Division Manager Stéphane Nançoz. The project team is interdisciplinary, involving the IT organisation and the Finance department, which examines costs and potential for savings, as well as the Service organisation and Process Management: “Our service operates according to established processes. From the very beginning, we wanted to integrate remote maintenance harmoniously and not have it bypass the existing processes.”
A central figure in the team is the heat pump specialist. He has a very good picture of how service technicians work and enormous knowledge of heat pump technology. “This was crucial in defining which data from heat pumps is important for remote diagnosis. He was also involved in negotiations with the manufacturers – for example, adjustments to the heat pump software were necessary.”
* * *
###  Our portfolio: IoT solutions for all requirements
* * *
Our industry-independent IoT experts accompany you end-to-end in idea generation, development and implementation of new applications. In this way you can improve your processes, products and services, increase customer satisfaction and stand out from your competitors.
To IoT
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Industrial IoT: Making products smart
#### Meier Tobler AG: Our heat pumps needed to get on the Internet
* * *
* * *
Industrial IoT: Making products smart
#### Meier Tobler AG: Our heat pumps needed to get on the Internet
* * *
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Augmented reality
#### Data glasses for the service technician
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* * *
Augmented reality
#### Data glasses for the service technician
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# “I enjoy the challenge of finding solutions to complex problems.”
I have a doctorate in maths – however, after ten years at university, I really wanted to apply my knowledge and do something with it. I just wasn’t sure what area to go into.
Laura Schnüriger, Analytics & AI Engineer
23 February 2021
Zoom
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## %{gcr.author}, %{gcr.jobPosition}, Bern
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At the graduate fair, I visited the Swisscom stand, where I heard mention of artificial intelligence and I knew straight away: That’s it. I started as a trainee, which gave me the opportunity to be involved in three different projects and gain knowledge in a targeted manner. One of my projects involved automating the e-mail triage for the corporate customer business with the aid of data science. I am a creative person and love knitting and juggling – as well as maths of course. As a trainee, I was personally responsible for the projects I work on, whether I look for a mentor and for finding a permanent position – it was both a challenge and an opportunity. I now work as an Analytics & AI Engineer and can say in all honesty that I enjoy my job.
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli

text: “Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: # Group Executive Board
The Executive Board, appointed by the Board of Directors, consists of the CEO and the heads of the business and group divisions.
####  Christoph Aeschlimann
CEO Swisscom
Go to profile
####  Urs Lehner
Business Customers
Go to profile
####  Klementina Pejic
Chief People Officer
Go to profile
####  Gerd Niehage
IT, Network & Infrastructure
Go to profile
####  Dirk Wierzbitzki
Residential Customers
Go to profile
####  Eugen Stermetz
CFO
Go to profile
####  Stefan Nünlist
Corporate Communications & Responsibility
Go to profile
####  Martin Vögeli
Group Security & Corporate Affairs
Go to profile
####  Isa Müller-Wegner
Group Strategy & Business Development
Go to profile
## Remuneration
The remuneration of the Group Executive Board is designed to attract and retain highly qualified and motivated professionals and executive personnel in the long term, and to provide the latter with an incentive for the sustainable enhancement of corporate value. It is systematic, transparent and long-range. The compensation is paid without the issue of share options.
### Compensation
CHF in thousands | Total Group Executive Board 2022 | Total Group Executive Board 2021 | Thereof Urs Schaeppi 2022 | Thereof Urs Schaeppi 2021
---|---|---|---|---
Fixed base salary paid in cash | 2,878 | 3,165 | 368 | 882
Variable performance-related salary component in cash | 1,638 | 1,916 | 257 | 547
Variable earnings-related compensation paid in shares 1 | 867 | 853 | - | 217
Service-related and non-cash benefits | 121 | 118 | 7 | 17
Employer contributions to social security 2 | 480 | 526 | 59 | 146
Pension benefits | 666 | 766 | 62 | 149
Total remuneration to members of the Group Executive Board | 6,650 | 7,344 | 753 | 1,958
Benefits paid following retirement from the Group Executive Board 3 | 1,053 | 1,026 | 1,053
| -
Total remuneration paid to members of the Group Executive Board, including benefits paid following retirement from the Group Executive Board | 7,703 | 8,370 | 1,806 | 1,958
1 The shares are reported at market value and are blocked from sale for three years.
2 Employer contributions to social security (AHV, IV, EO and FAK incl. administrative costs as well as KTG and accident insurance) are included in the total remuneration.
3 Remuneration paid to the members of the Group Executive Board who departed from the Board in the reporting year resp. in 2021 to fulfil contractual obligations during the notice period.
### Shareholding
Group Executive Board members | Number of shares as at 31.12.2022 | Number of shares as at 31.12.2021
---|---|---
Christoph Aeschlimann (CEO) 1 | 713 | 422
Urs Schaeppi (CEO) 2 | n/a
| 5,445
Eugen Stermetz 3 | 175 | n/a
Klementina Pejic 4 | 256 | n/a
Urs Lehner | 1,231 | 1,019
Dirk Wierzbitzki | 1,535 | 1,323
Total shares of the members of the Board of Directors | 3,910 | 8,209
1 CEO since 1 June 2022.
2 Left the Group Executive Board on 31 May 2022.
3 Was elected to the Group Executive Board on 1 March 2021.
4 Was elected to the Group Executive Board on 1 February 2021.
### Management transactions

text: Klementina Pejic 4 | 256 | n/a
Urs Lehner | 1,231 | 1,019
Dirk Wierzbitzki | 1,535 | 1,323
Total shares of the members of the Board of Directors | 3,910 | 8,209
1 CEO since 1 June 2022.
2 Left the Group Executive Board on 31 May 2022.
3 Was elected to the Group Executive Board on 1 March 2021.
4 Was elected to the Group Executive Board on 1 February 2021.
### Management transactions
All transactions in Swisscom registered securities, stock options or other financing instruments based on Swisscom shares or stock options are published by the SIX Swiss Exchange in compliance with the directive concerning the disclosure of management transactions.
Go to transactions
### Additional information
Remuneration report 2022
Corporate Governance and remuneration report 2022
Company structure (224 KB)

text: #  Fixed network telephony (IP) & business telephony
Find information about HD phones and repeaters as well as installation and user instructions.
##  Select your device
HD-Phone Gigaset Comfort 551HX
HD-Phone Davos
HD-Phone Gigaset CL660HX
HD-Phone Gigaset E560HX
Gigaset Repeater HX
HD-Phone Montreux
HD-Phone Nyon
HD-Phone VTech HD10
HD-Phone Zermatt
Yealink T46G/T46S
For instructions and documents relating to other fixed network devices, visit the Download Center.

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# How is Swisscom prepared for power cuts?
Swisscom's primary goal is to maintain the quality of important voice and data services despite a potential power shortage situation. However, in order to ensure telecommunication services in the short term during certain phases of the power shortage situation, further measures are necessary on the part of the operators, but also on the part of the authorities.
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Power shortage
An electricity shortage occurs when the demand for electricity exceeds the available supply over a longer period of time.
Measures taken by the authorities in the event of a power shortage
In the event of a prolonged power shortage, the OSTRAL (Organisation for Electricity Supply in Extraordinary Situations) will implement the measures ordered by the Federal Council in several escalation stages.
In the first instance, the supply situation is monitored in detail. If necessary, appeals are then made to consumers to save electricity on a voluntary basis.
If these measures are not sufficient to bring production and consumption into the necessary balance, further steps can include electricity quotas and even cyclical grid shutdowns.
Impact on Swisscom
Swisscom is also affected by a quota system. Swisscom is in talks with the Federal Office for National Economic Supply (FONES) and OSTRAL in order to obtain an exemption from the quota system due to its systemic relevance.
How long can Swisscom bridge a power cut?
Thanks to its electricity-autonomous design, the Swisscom network can guarantee the availability of fixed and mobile services to all its end customers for at least one hour in the event of a nationwide power cut (blackout).
* If the power interruption lasts longer than one hour, fixed network services are guaranteed for all end customers who have a direct link to Swisscom headquarters. In this case, however, the mobile radio antennas have a power autonomy of at least one hour, which would result in an interruption of mobile radio connectivity.
* If the power failure lasts longer than 4 hours, there is no connection in the access network. However, the core network (backbone offices) and the services (data centres) have a power autonomy of at least 72 hours.
_Emergency concept Swisscom central offices - What does this mean for you as a Wholesale surface customer?_
Swisscom provides the power supply with 48VDC in the Swisscom central offices.
With 48VDC, Swisscom can maintain operations for 4 hours in the event of a power cut thanks to its power-autonomous design (batteries) in the central offices. If the interruption lasts longer than 4 hours, Swisscom can use one of around 65 mobile emergency power generators and thus also bridge a longer power interruption regionally.
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How is Swisscom preparing for a possible power shortage in winter 2022/23?
At the end of September 2022, Swisscom decided to take measures that can be implemented quickly in a first phase, which will affect its office buildings and shops in particular.

text: * * *
* * *
How is Swisscom preparing for a possible power shortage in winter 2022/23?
At the end of September 2022, Swisscom decided to take measures that can be implemented quickly in a first phase, which will affect its office buildings and shops in particular.
At November, the interior and exterior lighting in all shops and office buildings were gradually reduced as far as possible in the evening and at night. Swisscom also reduces the room temperature in all buildings to a maximum of 20 degrees Celsius and informs its employees and customers about simple and efficient electricity-saving measures.
Other measures, such as the temporary closure of office locations or energy-saving adjustments in the network and IT infrastructure, are also under consideration.
* * *
* * *
_What is Swisscom doing in general to reduce energy consumption?_
Electricity accounts for the largest share of Swisscom's total energy consumption at 87%. For years, Swisscom has focused on improving its energy efficiency - in the past six years alone, Swisscom has been able to increase its energy efficiency by 45% and thus avoid an additional electricity demand of around 90 GWh. For example, we have been operating the entire network with 100% renewable energy from hydropower, sun and wind for over ten years. We are continuously committed to improving energy efficiency with various measures, including:
Modernisation of the networks and use of modern equipment
Despite constant network expansion in both the broadband and mobile networks, electricity consumption was practically stabilised. On the one hand, this was due to the use of new, more efficient technologies and the consistent implementation of further efficiency measures such as the modernisation of network components, but also to the dismantling of obsolete platforms and network elements.
Swisscom replaces oversized and energy-intensive cooling systems and air conditioning units wherever possible with environmentally friendly and cost-effective ventilation systems that are cooled by outside air and operate without a compressor or coolant.
Savings in buildings
We continuously monitor and improve electricity consumption in buildings. The corresponding checks help to detect cases of above-average energy consumption and to optimise the operating conditions of buildings.
Use of waste heat
We use the waste heat from the IT infrastructures in the operating rooms or from data centres to heat our offices or neighbouring settlements by supplying the waste heat to district heating networks.
Generation of own solar power
We generate and use our own electricity from photovoltaic systems on our transmitter stations, base stations and telephone exchanges. We produce around 3 GWh of electricity with our 87 own solar power systems, which corresponds to the electricity consumption of around 800 Swiss households. Further expansion projects are planned.
Further information on Swisscom sustainability

text: # We are ready for your enquiry about Swisscom Mobile ID.
## **I am interested in
Swisscom Mobile ID**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: Please enable JavaScript for better browser functionality
# “I put myself in the customers’ shoes.”
The best thing for me is when a customer leaves the Shop with a smile on their face because they are pleased with the service.
Veronica Colandrea, Sales Consultant Shop
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Lugano
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I’m motivated by the fact that I can help people by giving them good advice. Commitment and honesty are important to me: I try to understand the customer’s situation so that I can suggest the right product or service for them. And I like a challenge and enjoy developing further. The Swisscom Shop is a great place for me; our sector is really dynamic. I am an extrovert and I have always loved communicating with others, even as a child. At the end of my working day, I take a break from all the talking and try to clear my head and relax. I do this by going for a run or working out at the gym.
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann

text: Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: Posted on 18\. November 2019Text: Tobias Frehner
The five winners of the Swisscom StartUp Challenge 2019 are back from Silicon Valley. In our highlight video, they discuss their experiences and what they learned over the course of the week.
For the past seven years, the winners of the Swisscom StartUp Challenge have benefited from a one-week business acceleration programme in Silicon Valley. And once again this year, the goals and expectations of the participants could not be more different. Yet they all had one thing in common: every one of them wanted to walk on to the pitch and prove themselves in the Champions League of start-ups. I had the pleasure of following the start-ups during the week. You can see how they performed in our highlight video:
### The five winners of the StartUp Challenge 2019
Tomas Sluka, CREAL3D, and Swisscom CEO Urs Schaeppi.
**CREAL3D** is working on the future of depth resolution for virtual reality and mixed reality headsets and smart glasses. Its near light-field technology projects hologram-like images with true optical depth. This prevents eye strain and nausea, two common side-effects of current 3D and virtual technology, and ensures that immersion in the virtual world is even more realistic. This makes it possible to enjoy the seamless fusion of the virtual and real world for longer.
Karim Nemr, PXL Vision, and Swisscom CEO Urs Schaeppi.
Daego is a scalable software platform from **PXL Vision**, a Swiss high-tech start-up that uses machine learning for digital identity verification. Daego is a fully automated solution that offers maximum security and helps companies to protect against fraudsters, reduce onboarding costs for new customers and maximise conversion rates. PXL’s clients include, among others, Sunrise and SwissSign with the SwissID.
Christoph Küffer, People Analytix, and Swisscom CEO Urs Schaeppi.
**People-Analytix AG** combines a unique database, artificial intelligence and analytical forecasting methods to offer individuals and companies virtual career advice, skill analysis and job market trends predictions. People-Analytix is a vital tool in mastering the challenges of the workplace of today and tomorrow. The company is headquartered in Zurich and was founded in December 2017.
Boris Paskalev, DeepCode, and Swisscom CEO Urs Schaeppi.
**DeepCode** is a platform for AI-powered code review. DeepCode, a spin-off of ETH funded by venture capitalists, makes the knowledge of the global development community available to individual software developers. The bot uses machine learning to process millions of commits in software projects, allowing it to find many more critical issues and vulnerabilities than other tools.
Naya Tsoukala, Gmelius, and Swisscom CEO Urs Schaeppi.
**Gmelius** transforms Gmail into a comprehensive workspace for your company. Your inbox becomes a hub for communication, collaboration and workflow automation, including real-time syncing for all team members, devices and web and mobile applications. More than 50,000 teams already use Gmelius to manage all aspects of their customer support and project pipelines.
Close element
## About the author

text: Naya Tsoukala, Gmelius, and Swisscom CEO Urs Schaeppi.
**Gmelius** transforms Gmail into a comprehensive workspace for your company. Your inbox becomes a hub for communication, collaboration and workflow automation, including real-time syncing for all team members, devices and web and mobile applications. More than 50,000 teams already use Gmelius to manage all aspects of their customer support and project pipelines.
Close element
## About the author
I’m Tobias Frehner and I’m a corporate journalist at Swisscom. I switched to internal communications while completing my commercial apprenticeship. Now I am a permanent member of the team and have the opportunity to manage communications for exciting in-house projects at Swisscom.
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## Read now
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## Silicon Valley: Tips from 3 experts
How do Swiss start-ups assert themselves in the technology heartland of Silicon Valley? Advice from three people who know: an investor, a senior manager in…
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## 2019: New challenges & milestones for our StartUp Challenge alumni
2018, with all its highs and lows, is over – our StartUp Challenge alumni Eugenia Balysheva (Dotphoton), Sandro Schmid (Aaaccell) and David Gugelmann (Exeon Analytics)…
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## Swisscom StartUp Challenge 2019: the winners
This year’s Startup Challenge Final was held in the Braingym in Bern, on the 22nd of August. The top ten Tech-Startups that were selected amongst the 280 competitors were pitching…
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*
## Augmented Reality
#  Data glasses for the service technician
* * *
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With “Smart Assistance”, field service technicians are moving beyond their existing duties. The augmented reality application is being developed and used by Swisscom.
* * *
Text: Urs Binder, 21 February 2017
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* * *
For Swisscom service technician Markus A., it’s a first: Until now, he has been a voice specialist for routing voice services for corporate customers once another field service team employee had installed and configured the network hardware. Today, it is the first time that he is also going to install the router. And there’s no need for a long, drawn-out training session: The information he needs for individual work steps is given to him by a pair of augmented reality glasses that display the information directly in his field of vision.
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The VR glasses display all information needed to install the router.
* * *
###  Custom-fit information at a glance
“Smart Assistance” is the name of the solution being developed by Swisscom Digital Enterprise Solutions (DES) in conjunction with the Customer Field Service organisation (CFS). In concrete terms, it looks like this: Markus A. puts on the glasses – a HoloLens from Microsoft – and looks towards the point in his field of vision where he would like the menu to appear. He uses the voice command “Place” to fix the position of the menu. He then chooses the router model that he needs to configure from the menu. To do this, he targets the menu item in question by gazing at it for half a second. His direction of vision is illustrated by a blue dot.
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Markus A. now receives comprehensive information about the router, including step-by-step instructions for various parts of the task and a 3D model of the device with information about the connections and operating elements. If he still gets stuck, he can use a menu command to call an expert who knows the device well. One option is a video call – through the camera in the glasses, the expert sees exactly what the technician can see and can offer 1-to-1 support.
* * *
* * *
* * *
Lukas Zimmerli with the Microsoft HoloLens
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###  Specific business case, quick development
One driving force behind the Smart Assistance project is Matthew Butcher, Head of Team CFS East at Swisscom. He has been looking into augmented reality (AR) since the days of Google Glass and is always on the lookout for new fields of use where a gadget such as AR glasses can be of real use in a business environment. In collaboration with the Development & Integration department at DES, a pilot project was drawn up involving pilot tests for a customer who was having network and voice services installed.

text: Lukas Zimmerli’s team is responsible for the technical development of Smart Assistance: “We are the doers. Three specialists from my ten-member team developed the solution using the scrum method across three sprints and within six weeks. At the end of 2016 we did the field tests, and since the start of 2017 we have been working on turning the proof of concept into a marketable solution.” One developer was responsible for the HoloLens application, another for the backend that would feed in the information, and a third for video support. In parallel with the AR glasses solution, the same team also developed a smartphone application that would provide the same information.
* * *
* * *
* * *
Zimmerli’s team has also developed an app that shows the same information as the solution intended for the VR glasses.
* * *
###  Technical information gained
During development, Zimmerli’s team learnt quite a bit about the development of AR applications for the HoloLens. The HoloLens can be operated using gestures, speech or simply with one’s gaze, for example. Only around half of the test users were able to get a handle on the gesture control, however. “It also doesn’t make a great impression on customers if the technician is constantly making hand gestures,” says Zimmerli. The team thus decided on gaze control. One more lesson learnt: The usage location does not always offer a reliable data connection. This means that the information needs to be stored in the AR glasses themselves, and not just in the backend.
In the future, customer and machine information will be integrated, as will big data and artificial intelligence-based options such as predictive maintenance. “Our solution is flexible enough to allow it to be used in various areas in the future.” It is also not just going to be used internally at Swisscom, but rather customers should get their hands on it too. However, according to Zimmerli, customers will not receive it as a finished and permanent product, but rather on a project basis and customised for the use in question. This is because every situation is different. And, as he adds: “Augmented reality is no longer science fiction. This technology is revolutionary and allows for a new type of interaction.”
* * *
* * *
* * *
The author is also very impressed by the application.
* * *
###  Don't leave humans behind
For Matthew Butcher, the organisational lessons learnt from the project are decisive. For the field tests, a conscious decision was made to select very different types of employees – both younger and more technically savvy ones, but also seasoned specialists who define themselves by their experience and skill. According to Butcher, the reactions also differed. Some participants thought it was “cool” and considered it to be a success because they were able to solve an issue straight away that they were seeing for the first time in a productive environment. Others, on the other hand, felt that they were now dependent on aids rather than being able to act based on their own expertise.

text: For Butcher, AR-supported applications succeed or fail with communication. He says that this is where management should come in: “We need to position solutions like this in such a way that nobody needs to feel that they are being used as robots and being overruled by technology.” On the contrary, the technology should be used to enable employees to do more than they could before.
* * *
* 
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* 📧
Forward
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###  Augmented reality is real
* * *
It is not just Swisscom that is getting to grips with augmented reality; AR applications are gaining in popularity elsewhere too. For example, 24,000 lift maintenance employees at ThyssenKrupp will, in the future, use the HoloLens on site as a digital manual and, if necessary, access expert support via video chat – as with Swisscom’s Smart Assistance, this allows both hands to remain free for working. The German paint manufacturer Bergolin is testing the glasses in logistical production processes, where heavy chemical-resistant gloves preclude the use of smartphones. Bern’s Inselspital hospital is testing a prototype to see if AR offers any benefits to planning operations.
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More on the topic
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## TWINT Whitelabel Services
# Customisable TWINT business app for banks
__Contact us
Go to offer
Go to offer
Swisscom’s TWINT app is the only White Label banking solution that debits or credits payments directly to the customer’s account. With TWINT White Label Services, you can add a simple, app-based mobile payment solution from Switzerland to your bank’s offering without having to set up and manage your own infrastructure.
### TWINT is growing rapidly
More than three million people currently use TWINT regularly. The number of users and transactions is rising sharply. Your customers want to use TWINT too, to pay online or at the point of sale (POS), to send or receive money, or to split bills in a restaurant, for instance.
### Bespoke white-label banking solution
You can easily customise the white-label solution to your specific branding using your bank’s colours and logo or custom text elements. This distinct image will help you stand out as an innovative bank in the app shop and on the market.
### TWINT Business with Swisscom
Your bank’s TWINT app runs on any Android or iOS smartphone and offers all the functions that TWINT users know and love. You customise our white-label banking solution to your needs; we connect it to your core banking system and your transaction process.
### A strong community
We first launched TWINT Whitelabel Services back in 2017. Today, more than 20 Swiss banks rely on our white-label banking solution.
* * *
* * *
#### Your benefits
Highly available, fail-safe operation around the clock
Payments are immediately debited or credited to customer accounts
Bank-specific TWINT Business app in your bank’s branding for Android and iOS
#### When is it the right solution?
Increase customer loyalty with TWINT Business: more than three million people regularly use the mobile payment solution to pay, send money or split bills. Thanks to our TWINT Whitelabel Services, you can offer your customers an iOS or Android banking app for your specific bank.
Popular Swiss payment solution: growing numbers of people are using TWINT for POS and online payments or for splitting bills when eating out. Without a dedicated TWINT app for your bank, you run the risk of losing customers to your competitors.
TWINT Whitelabel Services is the white-label banking solution. We develop, implement and operate the app, saving you time and money. We also regularly introduce new functions and continual software updates.
What’s in it for you:
* A TWINT banking app in your bank's branding
* Strong TWINT white-label community for professional and technical networking
* The IT infrastructure runs in our Switzerland-based tier 4-certified data centre
* * *
#### Why Swisscom?
* Exclusive: the only white-label solution that directly debits and credits customer accounts
* Secure: operation and data storage in our Swiss data centre
* Proven: numerous Swiss banks already use our white-label solution
#### Our launch offer
The first step

text: * A TWINT banking app in your bank's branding
* Strong TWINT white-label community for professional and technical networking
* The IT infrastructure runs in our Switzerland-based tier 4-certified data centre
* * *
#### Why Swisscom?
* Exclusive: the only white-label solution that directly debits and credits customer accounts
* Secure: operation and data storage in our Swiss data centre
* Proven: numerous Swiss banks already use our white-label solution
#### Our launch offer
The first step
Want to find out how you can use TWINT Whitelabel Services to find and retain customers in the long term? Speak to us.
__Contact us
#### Offer for TWINT Whitelabel Services
Request a non-binding quotation
Let us find out together how we can best support you.
__Request quotation
#### Overview of TWINT Whitelabel Services
Our white-label solution is seamlessly integrated into the TWINT ecosystem and processes transactions in both directions.
* “People today want to make payments, send/receive money or split bills easily, quickly and securely. With TWINT Whitelabel Services, banks can offer this service and strengthen long-term customer loyalty without requiring their own IT infrastructure.”
André Durrer
Head of Digital Business Platforms
Swisscom
Want to strengthen your customer loyalty with TWINT Whitelabel Services? Speak to us.
__Contact us

text: Posted on 23\. November 2020Text: Andreas Heer | Media: Unsplash
_Sending MS Office files by email is a thing of the past. Today, we share documents. These four tips will help you work collaboratively on documents, prevent repetition and increase efficiency._
It’s a familiar scenario: you’ve just finished putting together a comprehensive set of project documentation. You send the document to everyone involved by email. And two days later, you receive four different versions of the document with input from the recipients. But that’s not all. The files are located in your inbox and “Sent Items” folders, taking up valuable storage space. And it’ll take countless emails and phone calls to produce a final version of the document. After all, most employees are currently working from home, so you can’t just stop by their office for a quick chat.
But it doesn’t have to be like this. Microsoft 365, online storage and communication tools enable you to manage such processes efficiently. Share documents instead of sending them, and you’ll always know which is the current version of the project documentation, even after the third round of feedback. These tips highlight approaches for efficient collaboration with employees, partners and suppliers – and absolutely no repetitions.
## Tip 1: Select the right storage for sharing
If you have a Microsoft 365 Business subscription, you have two online storage options: OneDrive for Business and SharePoint Online. The advantage of cloud storage is that you can share documents on a selective basis. This ensures that only the authorised person has access. This list shows which storage option best suits which form of collaboration:
SharePoint is a team website, news portal and document storage location all in one.
*  **OneDrive for Business:** Cloud storage for your own business documents, which you primarily use yourself. Or for occasional sharing of individual documents with employees or people outside your company. Access can be given to users with Microsoft accounts or to everyone. You can download (synchronise) documents stored in OneDrive locally to your computer and thus edit them offline as well.
*  **SharePoint Online:** While OneDrive is limited to document storage, SharePoint offers a complete intranet for companies, departments and project teams. Each group can exchange documents, information and news via its own web-based environment. Access to SharePoint environments can be granted to users with Microsoft accounts or to everyone. Files stored on SharePoint are edited directly online.
## Tip 2: Send links, not files
If your documents are in the cloud, you can send a link to them via Outlook rather than attaching the entire file. Doing so frees up space in your email accounts and means that you can easily exchange large documents with others. You also avoid having to send documents more than once.

text: ## Tip 2: Send links, not files
If your documents are in the cloud, you can send a link to them via Outlook rather than attaching the entire file. Doing so frees up space in your email accounts and means that you can easily exchange large documents with others. You also avoid having to send documents more than once.
To share a document, proceed as follows after you have created a new email: select Message > Attach File > Browse Web Locations from the Outlook menu. Find the relevant files in OneDrive or SharePoint. When you attach a file, Outlook will ask whether it should be inserted as a link or an attachment.
The SharePoint web interface also allows you to share files and folders with specific individuals and send them an email notification directly. This is practical, but the emails are automatically generated by Microsoft and are not in your corporate style. This approach is therefore more appropriate for internal use.
## Tip 3: Share Office documents online and collaborate on them
Microsoft has steadily expanded its collaboration functions in Office applications. This means that you can share documents in an online storage system and multiple people can work on them simultaneously. This simplifies work processes and enables you to trace who made changes when using the track changes mode available in both desktop and web browser applications. And the comment function makes lengthy phone or email enquiries a thing of the past.
These tools enable you to implement various processes, regardless of where your employees are currently working:
* Share a document in an online meeting via screen sharing in Teams (see next tip) and work on it at the same time.
* Share a document and forward it to another person for revision.
* Obtain feedback from employees.
These processes work in Word, Excel and PowerPoint, both with desktop and online applications. The following conditions must be met for multiple people to work on a document at once:
* The document is stored on OneDrive or SharePoint.
* Everyone involved has the right to edit it.
* Everyone involved has a Microsoft 365 subscription.
* Everyone involved is using Word, Excel or PowerPoint 2016 or later.
You can find the version of an Office application under File > Account.
### What conditions must an online company storage system fulfil?
There are numerous providers of online storage for businesses. But functionality is only one criterion in the selection process. You should pay attention to these aspects:
* **Functionality:** Does the product enable the secure sharing of documents with adequate access protection?
*  **Data protection:** Is the product certified in accordance with ISO 27018? This standard regulates the provider’s handling of personal data. And what level of data protection does the provider guarantee?
*  **Security:** Is the product certified in accordance with common security standards, such as ISO 27001:2013? And what level of availability does the provider guarantee?
## Tip 4: Discuss documents at online meetings via screen sharing

text: *  **Data protection:** Is the product certified in accordance with ISO 27018? This standard regulates the provider’s handling of personal data. And what level of data protection does the provider guarantee?
*  **Security:** Is the product certified in accordance with common security standards, such as ISO 27001:2013? And what level of availability does the provider guarantee?
## Tip 4: Discuss documents at online meetings via screen sharing
Once your external graphic designer has produced a new brochure, you can discuss the design at a virtual meeting, saving you (or the graphic designer) the trouble of travelling. If you use a communications software such as Microsoft Teams, the graphic designer can show the brochure to all participants via screen sharing. You can then discuss the desired adjustments and the graphic designer can make them live.
Or, as described above, you can all work together on a single document during an online meeting. Efficient or what?
_Updated article from August 2019._
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# Noël Gygax
## Mediamatiker 3. Lehrjahr
Swisscom AG
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text: #  The most used fixed network and mobile functions
On this page:
Managing the most frequently used fixed network and mobile functions via the Inventory continue to the Inventory in My Swisscom Business.
* ​Fixed network
* Mobile
##  Fixed network
###  The following settings can be made in My Swisscom Business:
* Manage incoming calls
* Manage Callfilter and block numbers The Callfilter automatically blocks unwanted advertising calls.
* Forward calls with «Stay available»
* (opens in new tab)Manage COMBOX®(opens in new tab)
* Enterprise Telephony App (only with inOne SME Office and Smart Business Connect) Make audio calls using your business landline number, even when you're out of the office.
To My Swisscom Business
### inOne SME Office
1. (opens in new tab)Open(opens in new tab) «Inventory»
2. Search for «inOne SME Office»
3. Open drop-down menu with blue arrow symbol (>) on the left
4. Open «Settings» via the dot symbol (...) to the right of «Business Telephony» "Business Telephony
### Smart Business Connect
Contact Swisscom partner
### blue home
1. (opens in new tab)Search(opens in new tab) for «blue home» in the «Inventory»
2. Open drop-down menu with blue arrow symbol (>) on the left
3. Open «blue Telephony» Settings with arrow symbol (>) on the right
### Swisscom Line
1. (opens in new tab)Search(opens in new tab) for «Swisscom Line» in the «Inventory»
2. Open drop-down menu with blue arrow symbol (>) on the left
3. Open «Fixed-line telephone (IP)» Settings with arrow symbol (>) to the right of «Fixed Network»
##### Do you have any questions? Click here to go directly to My Swisscom Business.
* (opens in new tab)Portal and product help(opens in new tab)
* (opens in new tab) Contact(opens in new tab)
##  Mobile
###  The following settings can be made in My Swisscom Business:
* Manage inclusive units and usage
* Manage PUK, SIM and additional devices (Multi Device)
* Forward calls with «Stay available»
* Manage Callfilter and block numbers The Callfilter automatically blocks unwanted advertising calls.
* (opens in new tab)Manage COMBOX®(opens in new tab)
To My Swisscom Business
### All mobile subscriptions
1. (opens in new tab)Search(opens in new tab) for mobile phone number in the «Inventory»
2. Open «Mobile Settings» "" with the arrow symbol (>) on the right
##### Do you have any questions? Click here to go directly to My Swisscom Business.
* (opens in new tab)Portal and product help(opens in new tab)
* Contact(opens in new tab)
###  Help from the Swisscom Community
Not found the answers you were looking for? With over 10,000 active users, our Community is well informed and able to help you.
Discover the Community
###  Similar help pages
* Help with My Swisscom Business
* Help with bills & costs

text: #  Swisscom Box 21
On this page:
Information and instructions for installing the Swisscom Box (IP1800). Learn all about the connections and get more help.
Go to product in Shop
* Device and ports
* Set up and use
* Frequently asked questions
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Swisscom Box 21.
Instructions Swisscom Box 21(opens in new tab)
##  Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
###  Help topics & tips Swisscom Box 21
* Set up Swisscom blue TV
* Using the Voice Assistant
* blue TV as an app
* Replay function
* Record a programme
* Remote control
* Create a channel list
* Current faults
* TV picture and sound problems
###  Instructions and energy consumption
#### Instructions (PDF)
* “Swisscom Box 21 Set-up” Instructions
#### Declaration of Conformity (PDF)
* Swisscom Box 21 Declaration of Conformity
* Energy consumption
##  Frequently asked questions
#### What do the LEDs on my Swisscom Box mean?
| Red light in the centre: TV is on standby
---|---
| White light: TV is on
| Red light to the right: the microphone is off
| Green moving light: the box is listening
| Blue moving light: the box is thinking
| Flashing blue: the box is speaking
| Turns white: the remote control is in use
| Blue light pulsing outwards: you are pairing a Bluetooth device.
| Blue light pulsing towards centre: Bluetooth device is disconnecting.
#### Which Internet routers are suitable for the TV-Boxes?
The TV-Boxes can be connected with all Swisscom routers. With one restriction: the Voice Assistant cannot be used with the Centro Business router.
#### Can I combine several TV-Boxes?
Yes, each household can use up to 5 Swisscom TV-Boxes. You can use any TV-Boxes. However, please note the device restrictions.
#### Can I also use blue TV without a TV-Box?
Yes, you can also use Blue-TV without a Swisscom TV-Box. Find out more about using blue TV in the browser, via the app or with a third-party provider.
#### Do I have to return my old TV-Box?
The TV-Box belongs to you and you are under no obligation to return it to Swisscom. However, if you no longer need the TV-Box, Swisscom can refurbish it and give it to another customer as a replacement device.
More information on returns
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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* * *
# References
Swisscom Broadcast’s customised solutions make daily operations safer, more efficient and thus more successful for its customers. Find out more about our diverse products in our reference cases.
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## Broadcasting
##### Broadcasting round the clock for SRG
* * *
Swisscom Broadcast is responsible for broadcasting all of the terrestrial radio programmes of the Swiss Broadcasting Corporation SRG. This requires the 24/7 management and operation of a radio infrastructure with 800 FM stations, 200 DAB+ stations and 260 directional radio links.
* * *
##### DAB+ expansion for Germanspeaking Switzerland
* * *
For SwissMediaCast AG (SMC), we plan, build and run DAB+ multiplexes in German-speaking Switzerland, currently with more than 50 radio programmes.
* * *
##### DAB+ reception in French-speaking Switzerland
* * *
For RMSA, we plan, build and run a DAB+ network, providing coverage for Western Switzerland. This primarily concerns private radio stations with more than 15 DAB+ programmes currently on air.
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## Radio communication
* ##### DMR in the ski area
* * *
The Lenk Bergbahnen Cooperative has opted for a digital professional radio network from Swisscom Broadcast. The communication solution is flexibly built on DMR Tier II technology. The system is designed to meet the needs of small and medium-sized networks for group calls, individual calls and data applications.
##### Reliable POLYCOM networks
* * *
Swisscom Broadcast ensures that the police, army, fire and emergency services enjoy uninterrupted communication. We are leaders in the construction, operation and maintenance of POLYCOM networks. We are also the POLYCOM network maintenance partner for the Swiss Border Guard (SBG) and twelve cantons.
##### Communication system in action for the rescue services
* * *
We are Rega’s maintenance and servicing partner and have been a main contractor in the programme to update the entire radio system. This ensures the life savers of the skies enjoy a cuttingedge, reliable communication system with 42 permanent stations and central servers.
* * *
* ##### More efficient operational processes with DMR radio technology
* * *
To provide operational support and safety systems for the energy company Groupe E, we installed a complete DMR radio system including 22 base stations, 161 handheld receivers, 4 desktop stations and 6 operator consoles.
##### Greater athlete security provided by temporary radio system
* * *
In 2018, the world’s toughest military ski mountaineering competition again benefited from a reliable DMR radio network. We built and ran the entire system used to coordinate and manage all service providers, deploying 14 base stations at 7 sites and 190 handheld receivers.
* * *
* * *
* ##  “The video security solution from Swisscom Broadcast meets our every requirement. Our branches now have a uniform, future-proof video surveillance system, centrally managed and easy to use. Thanks to a video technology and IT infrastructure advisor and Swisscom Broadcast’s flexibility, the system was implemented quickly, smoothly and professionally.”
Gian-Paolo Monti, Head of Security at Denner
* ##  «I would take exactly the same approach to the project again today. Swisscom Broadcast’s rigorous preparatory work and professional implementation have been truly outstanding. We now have a unified, compatible and user-friendly system.»
Kurt Guntli, Head of Electrical Engineering, Zermatt Bergbahnen

text: Gian-Paolo Monti, Head of Security at Denner
* ##  «I would take exactly the same approach to the project again today. Swisscom Broadcast’s rigorous preparatory work and professional implementation have been truly outstanding. We now have a unified, compatible and user-friendly system.»
Kurt Guntli, Head of Electrical Engineering, Zermatt Bergbahnen
* ##  «We value Swisscom Broadcast’s broad specialist knowledge. In addition to video experts, they also have network and system experts. In the event of a problem, we know we can rely on rapid response times.»
Jérôme Infanger, Surveillance Manager, Grand Casino Luzern
* ##  «We decided on a solution from an experienced radio specialist: Swisscom Broadcast's offer meets our needs in every respect; it offered a one stop solution for all services and represented excellent value for money.»
Ernst Zahler, Lenk Bergbahnen
Technical Manager and Plant Electrician
* ##  «We opted for Swisscom Broadcast because they’re a one-stop shop and they were giving us good value for our money.»
Urban Wollschlegel, responsible for operation of the POLYCOM subnetwork at the Solothurn Cantonal Police
* ##  «If stadium visitors act reprehensibly our high-definition Panomera® cameras help us to identify them. Thanks to its outstanding quality the image material evaluated by the police is also admissible in court as evidence.»
Beni Blättler, Security Officer FC Lucerne
* «The arguments in favour of Swisscom Broadcast convinced me. We rent the system – 24h support and camera updates are guaranteed with this solution. Swisscom Broadcast becomes active when a camera fails. This is a significant difference compared to our previous solution.»
René Geiger, Technical Property Management, Municipality of Volketswil
* * *
## IPTV
* * *
##### GIB Solutions Ltd uses TV-as-a-Service 2.0
* * *
The cable network operator GIB Solutions has opted for Swisscom Broadcast’s comprehensive hybrid package TV-as-a-Service 2.0 (TVaaS), allowing customers to enjoy the benefits of the company’s proprietary cable TV service combined with the advantages of IPTV. Users receive a multitude of channels in the best available quality through their settop box and benefit from an array of different features.
* * *
##### Signal distribution for Swisscom TV
* * *
At our headend, we receive satellite, terrestrial and direct TV signals from studios around the world. We then transmit these to our locations with a high level of availability. We distribute the signals from more than 600 channels for Swisscom TV, the most successful digital TV service in Switzerland.
* * *
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## Video surveillance
* ##### Denner counts on Swisscom Broadcast
* * *
Swisscom Broadcast installed a modern, centrally managed video system at all critical retail sites. Its ease of operation provides optimal support to Denner’s daily work. The open system architecture and smart functions ensure that this solution will also meet the retailer’s future requirements.
##### A state-of-the-art video surveillance solution for Zermatt Bergbahnen
* * *

text: * * *
* * *
* * *
## Video surveillance
* ##### Denner counts on Swisscom Broadcast
* * *
Swisscom Broadcast installed a modern, centrally managed video system at all critical retail sites. Its ease of operation provides optimal support to Denner’s daily work. The open system architecture and smart functions ensure that this solution will also meet the retailer’s future requirements.
##### A state-of-the-art video surveillance solution for Zermatt Bergbahnen
* * *
200 kilometres of pistes – 34 transportation systems: Zermatt Bergbahnen AG deploys a unified video surveillance solution from Swisscom Broadcast throughout the ski resort. This allows the company to guarantee the smooth operation of its cable cars and the efficient monitoring of the flow of material and people. The complex mountain installation was completed in stages to prevent disruption to operations. The efficient, future-proof system comprises over 200 cameras.
##### The Grand Casino Lucerne puts its faith in Swisscom Broadcast
* * *
The Grand Casino Lucerne can fulfil its statutory security requirements thanks to a customised video surveillance solution from Swisscom. Even in poor lighting conditions, modern video cameras provide high fidelity images. The recordings are archived and can be handed over to the responsible authorities in the event of any investigation.
* * *
* ##### An integrated video surveillance solution for Zurich Cantonal Police
* * *
Swisscom Broadcast has set up a new video surveillance system for the Zurich Cantonal Police. After careful planning, the system was integrated into the existing IT environment during ongoing operations. Integrated motorway cameras, 11 dedicated locations with role-specific user management and mobile device recording for temporary applications are just some of the features of the new video surveillance system.
##### Fribourg-Gottéron starts its hockey season with a new video surveillance solution
* * *
The project involved the installation of over 30 CCTV cameras at the renovated St. Leonhard ice rink. The first step was to equip the interior of the new BCF Arena. The video surveillance solution offers protection for fans and players and helps to prevent vandalism.
For more information
##### Video surveillance solution for the Allmend Tunnel construction site
* * *
The Allmend Tunnel near Thun on the A6 motorway is undergoing extensive renovation. To maximise safety on the construction site, the Federal Roads Office (FEDRO) opted for a video surveillance solution from Swisscom Broadcast. The integrated mobile solution was able to accommodate all the conditions on site with minimal financial outlay.
For more information
* * *
* ##### Enhanced security for stadium operators, players and fans
* * *
More than 60 sports stadiums across the world use the Panomera® multifocal sensor system from Dallmeier. Swisscom Broadcast is Dallmeier’s sales and integration partner in Switzerland and installed the unique Panomera® system at the Letzigrund stadium, the Hallenstadion Zurich and the Swissporarena Lucerne. Panomera® was designed to provide comprehensive video surveillance for large areas and offers outstanding picture quality.
##### The municipality of Carouge enhances public safety
* * *
Swisscom Broadcast implements complete video surveillance solutions for the municipality of Carouge to improve public safety. The latest video technology allows major traffic routes, public areas and nightlife districts to be monitored reliably and efficiently.
For more information

text: ##### The municipality of Carouge enhances public safety
* * *
Swisscom Broadcast implements complete video surveillance solutions for the municipality of Carouge to improve public safety. The latest video technology allows major traffic routes, public areas and nightlife districts to be monitored reliably and efficiently.
For more information
##### Vandalism protection for residential and commercial building miTTim
* * *
Swisscom Broadcast offered the provider a video surveillance solution they could operate, maintain and update independently. The solution offers protection against vandalism and support in investigating offences. The police can be granted access to the video data as required.
For more information
* * *
* ##### Protection for church buildings
* * *
Even church buildings and cemeteries can fall victim to damage, vandalism and theft. A Swisscom video surveillance solution provides enhanced security for church grounds and helps to prevent illegal activity. If unauthorised persons continue to loiter in the area, an announcement made over the loudspeaker will instruct them to leave.
For more information
##### An urban bakery analyses customer behaviour
* * *
Swisscom Broadcast implemented a specially designed video surveillance system for a bakery in Bern. Video Insider for business and security helps to prevent break-ins and theft and allows companies to analyse customer behaviour, as well as collect business-relevant data, such as the number of customers, their age, gender and the time spent in the shop.
##### Smart video surveillance for stadium events
* * *
Swisscom Broadcast markets Dallmeier's innovative Panomera multifocal sensor system, which also ensures security at Letzigrund stadium.
* * *
* * * *
##### Volketswil increases public safety
Swisscom Broadcast implements a complete video security solution for the municipality of Volketswil to increase public safety. Modern video technology can be used to monitor various public locations in the municipality. The video security solution ensures prevention and simplifies the search in case of need.
* * *
* * *
* * *
## Push to Talk over Mobile
##### Push-to-Talk over Mobile in action at Securitas
* * *
Securitas improves operational flexibility in terms of time and geographical location. Push-to-Talk over Mobile enables the security service to communicate seamlessly in real time via the Swisscom mobile network. The first Push-to-Talk over Mobile devices are already being used successfully in the loan pool.
##### Push-to-Talk over Mobile in the Valais Alps
* * *
Zermatt Bergbahnen is replacing its TETRA radio network with a Push-to-Talk over Mobile solution from Swisscom. The entire network setup – from planning to commissioning and including training – comes as a one-stop solution. The customised package includes 252 configured terminals that are easy to operate and can handle any weather.
* * *

text: We make Swisscom Data-Driven
# Together We Make Data Work
Using Agile methodologies, our initiatives are planned and aligned with stakeholders to provide great solutions. Along the needs of our users we collect and enrich data and generate great customer experiences and insights.
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## Community Resources
## Swisscom Research
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## Swiss AI Startup Map
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We benefit tremendously from shared experiences and knowledge. Therefore, we are committed to giving back by creating resources or by participating in various communities as well as stewarding our own. Whether through open-sourcing code and data, giving a platform to AI startups, or engaging in and hosting events, we are sharing and caring!
Swisscom Open Data(opens in new tab)
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## Publications
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## Upcoming Events
27 April 2023
Swisscom AI Research Meetup
28 April 2023
Women in Data Science Zürich Conference
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DevOpsDays Zurich 2023
## With Great Data Comes Great Responsibility
Security, Governance and Ethics implemented by design thanks to self-assessment and meaningful oversight. We carefully follow the latest trends to stay ahead of the competition.
###  No Discrimination
We prevent discrimination and discriminatory bias such as tendentious, or prejudiced perceptions in the use of digital technologies and the processing of data.
###  Respect personality and privacy
We respect the privacy of individuals when using digital technologies and processing data by respecting the right to a non-public sphere in which personality can be developed without external influences.
###  Informational self-determination
We protect our customers from unlimited processing of their data. Customers have the right to determine the processing of their data themselves, without disadvantages in their relationship with Swisscom.
###  Ensuring transparency
We enable our customers to understand and comprehend our use of digital technologies and the processing of data, as well as risks of the main use cases.
###  Responsible and accountable
We assume full responsibility for the use of digital technologies and the processing of data as well as their results or consequences by Swisscom or third parties working on our account.
###  Creating benefits and added value
Our use of digital assets and data is geared towards creating benefits and added value for customers and society. Our value framework fully applies to the use of digital technologies.
## A Group of Dynamic and Skilled Colleagues
Coming from many countries and studies, we collaborate among data engineers, analysts and scientists to enable Swisscom to be a data-driven company.
## Our population is unique and multi-facetted
### 4:1
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Zürich, Bern, Lausanne, Bellinzona
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Nationalities
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Transformation Days, Hackathons, DNA Party etc.
## Contact

text: Coming from many countries and studies, we collaborate among data engineers, analysts and scientists to enable Swisscom to be a data-driven company.
## Our population is unique and multi-facetted
### 4:1
Male / Female Ratio
### 60%
Less than 40 years of age
### 25%
Snubbing the five-day workweek
### 4
Offices across Switzerland
Zürich, Bern, Lausanne, Bellinzona
### 34
Nationalities
International team
### 10
Community days per year
Transformation Days, Hackathons, DNA Party etc.
## Contact
Do you have any questions? Do not hesitate to contact us. For any information about our Data, Analytics and AI topics please send us an e-mail.
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text: Posted on 19\. September 2023Text: Felix Raymann | Media: Swisscom
Employer branding has now reached most companies, with the aim of finding the best skilled professionals and thus achieving long-term success in an increasingly dynamic world. Employee experience goes one step further – our infographic uses the 6-pillar concept from Glint to visualize which factors are important for improving employee experience in a company.
It has long been accepted that companies should think a lot about their customers and how to ensure the best possible customer experience. The same commitment should be made to staff to improve the employee experience. After all, satisfied employees with ideal working conditions and appropriate technical equipment are just as important for lasting success as satisfied customers. Especially now, when skilled workers are in short supply and recruiting new talent is a challenge, an outstanding employee experience is an important building block.
The following infographic uses the 6-pillar concept (“Glint’s People Success Pillars”) to show how the employee experience can be improved to help your organisation attract new talent and retain staff. The 6-pillar concept encompasses the following features: purpose, empowerment, connection, growth, well-being and clarity.
_Click on the image you would like to learn more about._
## **The following factors have a positive effect on employee experience:**
* **Corporate culture:** A good corporate culture is a prerequisite for a good employee experience. It includes an open feedback culture and a management style based on understanding, trust and appreciation.
* **Touchpoints:** Well-organised touchpoints with the company contribute significantly to the employee experience. In addition to the main, important touchpoints such as onboarding, further development/training or employee appraisals, there are many small touchpoints in everyday life that companies should consider.
* **Technology:** Tools and technology are essential for many employees – whether for their daily work, communication or working on digital processes. Companies therefore introduce new tools and systems for a good communication with employees and ensure that appropriate accompanying measures are in place. However, technology is only a means to an end and remains in the background. People should always be at the forefront.
Close element
## Improve your employee experience
Enterprise Workspace from Swisscom provides a stable, secure and flexible foundation for your digital workplace. Senior management, HR and IT can focus on creating value for their employees instead of dealing with standard IT tasks. Let us take care of the technical aspects of your digital workplace so you can focus on creating a unique and great experience for your employees.
Learn more
### Read also:
Interview on the introduction of Microsoft 365 and Teams at Hälg Group: “Motivate your employees and let them try it out”
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## Seven action areas for successfully introducing modern working
Technologies are developing at breakneck speed – people, not so much. They need time to embrace change, gain knowledge and put it to good use.…
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## How low code enables digital transformation for everyone
Data is scattered across different applications. Processes and repetitive tasks keep on requiring manual work. The error rate increases, and so does employee frustration. Low…
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## ‘With low code, employees can contribute to successful digitalisation as “digital makers”’
In many companies, virtual chats and online meetings have become as commonplace as a coffee break. But what about digital ways of working that have…
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Success Story Selecta AG
# «The secure IoT solution makes us more efficient and boosts customer satisfaction.»
Patrick Stirnimann
Head of Technology, Digitalisation & IT (DACH)
About the solution used
About the solution used
### The story in brief:
Selecta AG is Europe’s leading provider of unattended coffee and convenience food vending machines, with over 7,000 employees and around 470,000 points of sale. In order to link together its vending machines in 16 European countries, as well as securely transfer preventive maintenance data for each machine and improve efficiency, Selecta AG was looking for a suitable, reliable solution.
### Challenge
Selecta AG owns various types of stationary vending machines in diverse European locations. The company's vision involved linking them all together and centralise the relevant data. Secure and reliable data transport was top of the priority list.
Show more
In order to offer customers a tailor-made product range and flexible, modern payment options, a stable connection between each machine and the central backend, administrative and partner systems was a must. Reliably and securely connecting all machines to the best available network was no easy task. It was necessary to develop a standardised infrastructure for thousands of machines in various countries with different regulatory requirements. A solution tailored to Selecta’s needs was therefore devised in partnership with Swisscom.
### Selecta AG
* Branch: Services
* Headquarters: Kirchberg BE
* Points of sale: approx. 470,000
* Employees: > 7,000
### The project with Swisscom
* Networking of all types of Selecta machine throughout Europe
* Standardised IoT solution across several countries
* Tailor-made product range and flexible, modern payment options for end customers
### Solution
Thanks to the world’s best roaming coverage with 700 partner networks in over 230 countries for stationary machines, a well developed IoT network architecture and years of IoT expertise, Swisscom was the ideal partner. Selecta AG’s vending machines were equipped with Swisscom IoT SIM cards so they could be connected in a Europe-wide network. This solution also enables Selecta to use the best network at every location in every country without having to worry about the regulatory requirements of each individual country. Thanks to the central Connectivity Management Platform (CMP) Mobile, data from different countries can be centrally collated, managed and analysed. This means data can be interpreted easily and efficiently, enabling Selecta to enhance its operational efficiency. In addition to the CMP Mobile setup, other Swisscom solutions such as Managed Firewall (MSS-i), LAN-I and Secure APN (IPSec) were implemented in order to meet the highest security standards. By directly sending the IoT SIM cards to the different locations, Swisscom became part of Selecta’s supply chain in order to minimise its logistical costs.
«The secure IoT solution makes us more efficient and boosts customer satisfaction.»

text: «The secure IoT solution makes us more efficient and boosts customer satisfaction.»
"With 100,000 SIM cards (and counting), the solution connects all types of machine in our new portfolio, which enables us to collect sales data in real time and use it to determine the ideal time to replenish the machines, making us more efficient and increasing customer satisfaction," said Patrick Stirnimann, Head of Technology & Digitalisation at Selecta. "In addition, with far fewer journeys needed to refill the machines, there are environmental benefits too."
.
### These Swisscom products are
successfully used by Selecta AG
Cellular IoT
With Cellular IoT, Swisscom offers organisations an integrated solution for worldwide IoT connectivity and central IoT connectivity management.
To the offer
Internet of Things (IoT)
Swisscom Business IoT is a modular and scalable end-to-end solution that simplifies IOT projects for companies.
To the offer
Managed Network Security (MSS-i)
Our specialists of the MSS-i Services ensure your security 24x7 and react to threats immediately.
To the offer
### Benefits for Selecta AG
* * *
Secure data transport and central data storage
Thanks to the central Connectivity Management Platform (CMP) Mobile, data from different countries can be centrally and reliably collated, managed and analysed.
Maximum operational efficiency
Sales data is collected in real time and used to determine the ideal time to replenish the machines, increasing both efficiency and customer satisfaction while the number of kilometres driven decreases.
Standardised infrastructure
Thanks to the standardised IoT solution, thousands of machines in different countries with different regulations can be reliably connected to the best available network.
* * *
* Back to the solution used
* * *

text: Posted on 6\. August 2018Text: Sara Wyss
The digital vehicle assistant Autosense has been live for 50 days. CEO Jaap Vossen spoke with us about obstacles, pride and jitters during the founding process.
## What is Autosense?
Autosense is a digital vehicle assistant that networks cars with the help of a dongle and an app, starting from model year 2001 for petrol engines and 2004 for diesel engines. The standard version includes a logbook, remote diagnostics and safety warnings for low petrol and battery levels, tools to support eco-friendly driving, statistics on driving style, and theft protection. Customers can also activate their own wifi connection in their car with Autosense. Moreover, partners are able to offer services such as remote maintenance from a garage, roadside assistance, discounted insurance, fuel, etc.
#### Jaap, you’ve been with Autosense from the very beginning. What sparked the original business idea?
In my previous position as Head of Internet of Things (IoT) at Swisscom, I naturally saw the world through IoT glasses. 80% of IoT SIM cards are used in two areas worldwide: cars and smart meters. I’ve always been fascinated by cars. Car was the first word I ever said, much to my parents’ disappointment (laughs). But I knew I didn’t want to become a car manufacturer, since that would have been a bit difficult in Switzerland. So we at Swisscom asked ourselves how we could develop a service for cars that goes above and beyond the existing core offerings for connectivity and infrastructure. That was how we came up with the idea of establishing a local ecosystem: Swisscom connects the car and the partners provide their services, such as automatic roadside assistance, customised insurance options or a digital fuel card.
#### But it was a long road from the business idea to the foundation of the company. What would you do differently now in order to reach your goal faster?
We actually got off to a quick start with a proof of concept. Although it went well, we weren’t able to found the company immediately: we didn’t have enough budget or resources. That’s the crux of the matter: you have to get started before the actual foundation in order to prove the feasibility of your project. In some cases, you might even already have test customers, but what you don’t have is a company in the sense of a legal entity, or a budget to take the next steps. I would therefore now apply for a budget at the idea stage and define key performance indicators (KPIs) which could be used to make decisions about the company’s foundation.
> ‘I would apply for a budget at the idea stage and define key performance indicators (KPIs) which could be used to make decisions about the company’s foundation.’
>
> Jaap Vossen
* Twitter

text: > ‘I would apply for a budget at the idea stage and define key performance indicators (KPIs) which could be used to make decisions about the company’s foundation.’
>
> Jaap Vossen
* Twitter
#### In the end, Swisscom supported the foundation of the company as an investor. That presented the opportunity for you to take over the CEO role at Autosense. How did you experience the shift from a large enterprise to a start-up company?
Firstly, I thought long and hard about whether I should accept the position, because it was so much fun working as Head of IoT. I had been simultaneously working at Swisscom and on the development of the new business idea for some time, which wasn’t a satisfying situation. So I decided to devote myself fully to Autosense – to raising my baby. I have yet to regret my decision. As CEO of a start-up company, I have a lot more freedom in terms of creativity and decision-making; for example, when implementing ideas or defining processes and procedures. What I have noticed is that many things are performed as a matter of course and therefore efficiently in large enterprises, such as IT for employees, insurance policies and general support from specialist teams. We have to take care of all that ourselves.
The Autosense team (from left to right): Massimo Redigolo, Manon Bolli, Jaap Vossen, Sachin Mittal and Patrik Roslund.
#### A team of eight is currently working on Autosense. How do you manage to coordinate yourselves?
That’s another difference compared to large enterprises: the entire team is on board from the very beginning. Everyone believes in the idea and wants to work towards the same goal. That gives you a different kind of drive. We also work much more closely together as a team than I had experienced before in a large company. That’s necessary because, when you get down to it, we have more tasks than resources. Furthermore, in a small company, everyone is affected if something goes wrong. So that means we accept others’ weaknesses and compensate for them. There isn’t any finger pointing – we support each other.
> ‘There isn’t any finger pointing – we support each other.’
>
> Jaap Vossen
* Twitter
#### You’ve been live for 50 days. Which obstacle are you particularly proud of conquering?
Right before the launch, some technical aspects were not working as they should. One hardware component hadn’t been installed properly. It was difficult to assess what was causing the error, so we were pretty nervous about whether we would be able to solve the problem in time. But we did it!
#### The launch is obviously not the end. What’s next?

text: Right before the launch, some technical aspects were not working as they should. One hardware component hadn’t been installed properly. It was difficult to assess what was causing the error, so we were pretty nervous about whether we would be able to solve the problem in time. But we did it!
#### The launch is obviously not the end. What’s next?
We’ve been very focused on the product itself until now, and underestimated the importance of sales. Your service might be great, but if nobody knows about it, that doesn’t matter. In the beginning, the entire team was focused on product development. Now we’re making more capacity available for marketing. And it’s also important to further expand our ecosystem of partners, which is an aspect I’m particularly looking forward to. We’ve already conducted some very exciting meetings with interested parties. Unfortunately, I can’t let you in on any details yet.
IoT
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#  Enhancing WAN connectivity and services for Swiss organisations with the next-generation internet
When businesses share critical information, they are usually exposed to the complexities of multi-provider private networks or to the public internet.
What if there would be a 3rd option?
In cooperation with Anapaya, a SCION-based offering has been developed. This next-generation internet offers businesses a new secure, controlled and reliable way across multiple network providers. Due to the routing options, untrusted networks can be avoided and more security is guaranteed.
This paper explains new approaches for B2B communications. Learn more about:
* SCION supplementing SDN and SD-WAN technology
* Use Cases of the next-generation internet
* Solving the middle-mile problem
* Public versus private network dilemma in B2B
* * *
####  Informationen zum Download
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#  Cantonal Police Force, St. Gallen
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Our vehicles are now also mobile offices.
Thomas Breu
Head of ICT
Cantonal Police Force, St. Gallen
Facts & Figures
December 2018
* * *
Company Facts:
Headquarters: St. Gallen
Industry: Public administration, security
* * *
The localisation of our vehicles is more precise
The cantonal police force (Kapo) St. Gallen is improving its efficiency systematically. It is promoting mobile working with tablets and also optimising resource planning. The new combined WLAN GPS devices in the vehicles play an important role here. Swisscom ensures smooth operation through secure system integration and its services.
Challenge
Until now, the approximately 200 emergency vehicles and three patrol boats of the Kapo St. Gallen only had GPS tracking devices on board. The officers used their smartphones to access the Internet, and it was not possible to record or input data on site with a tablet. A new solution was therefore needed, with which the Kapo could optimise the localisation of the vehicles and thus simplify the scheduling of deployments. At the same time, broadband Internet access was to transform vehicles into mobile offices.
Solution
Together with its partner Cisco, Swisscom realised a pioneer project in Switzerland for the Kapo St. Gallen. Combined WLAN-GPS devices are now being used for the first time in the vehicles and boats. High-precision GPS technology and a powerful WLAN have been combined in a single device. Swisscom was responsible for the engineering and integration of the devices into the shielded network and is also responsible for ensuring secure and stable data transmissions.
* * *
* * *
These products are used by Kapo St. Gallen
* * *
* * *
#### NATEL® go
NATEL® go simplifies your mobile communications. Its tailored subscriptions and flat rates save you money and time.
Go to offer
#### NATEL® go
NATEL® go simplifies your mobile communications. Its tailored subscriptions and flat rates save you money and time.
Go to offer
#### Cisco Network Solutions
Comprehensive Cisco LAN, WLAN, SDN and security data portfolio with end-to-end integration solutions, as VAR or professional services.
Go to offer
#### Cisco Network Solutions
Comprehensive Cisco LAN, WLAN, SDN and security data portfolio with end-to-end integration solutions, as VAR or professional services.
Go to offer
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text: #  A sustainable business – not someday, but now
Modern IT solutions and data usage for greater sustainability.
##  Working together for more sustainability in businesses
As the world’s most sustainable telecommunications service provider, we are experts in sustainability and sustainable technology. We help our customers reduce CO2 and implement effective sustainability management.
###  Sustainability increases profitability
Generally speaking, companies whose climate targets are aligned with those of the Paris Climate Agreement are more profitable. Research article in the Journal of Industrial Ecology, 2022 (opens in new tab)
###  Supporting your journey to net zero
A growing number of our cloud, security and new work solutions and services are climate neutral, and new climate-neutral products are being added all the time.
###  1.6 million-tonne reduction in CO2
Together with our customers, we saved almost 1.6 million tonnes of CO2 in 2022. Let us help you make your company more sustainable too. Swisscom(opens in new tab)
##  Achieve your sustainability goals with modern ICT solutions
Take advantage of modern tools that integrate data. By thus simplifying and automating your sustainability management, you can reduce your CO2 emissions. Use data-based simulations to identify potential for improving the sustainability of your business with digital solutions.
Carbon management
## Start with carbon accounting
Carbon accounting is a key element of your journey to net zero. By recording, evaluating and monitoring your company’s emissions, you create a knowledge base for making data-driven decisions and lay the foundation for automated carbon offsetting and reduction measures.
CO2 reduction
## Digital solutions for greater sustainability
Our ICT solutions offer considerable potential for reducing your electricity consumption and emissions. Modern workplace solutions, for example, save resources by facilitating location-independent collaboration, while energy-efficient data centres make a smart alternative to operating your own in-house servers.
##  Useful information about sustainability in companies
400.– geschenkt
Article
##  How a company can become climate neutral
Read now
##  Our solutions for reducing CO2
Discover our solutions that use sustainable technology and help to reduce CO2 emissions (‘Sustainability’ set as filter). Use other filters to find your desired products.
__ ‘Since 1990, we have reduced our CO2 emissions by 80%, and we want to be at 95% by 2025.’
Saskia Günther, Head of Corporate Responsibility, Swisscom
* Discover Swisscom’s climate targets
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# Mobile Payment
*
##
Due to technical difficulties, please try again later.
#  Easy Pay becomes Swisscom Pay
* * *
Former Easy Pay and NATEL® Pay together become Swisscom Pay. With Swisscom Pay, all Swisscom mobile customers have the option to pay for their purchases easily and securely with their Swisscom bill.
* * *
##  SMS Business Numbers
* * *
The simple solution for paying by SMS.
* Offer your customers a simple solution for paying small amounts
* The service is suitable, for example, for SMS ticketing in public transport, contests, mobile content, chat services, marketing campaigns and donations
* There is no disruption caused by changes in media, and registration is not necessary
* The purchase amount is added to the telephone bill, and Swisscom handles collection for you
* * *
###  Anti-Money Laundering Act Impact on value-added services
As the result of a new Federal Court ruling, third-party invoicing through the Swisscom bill is subject to the Swiss Anti-Money Laundering Act (AMLA). This includes value-added services such as 090x numbers and SMS business numbers as well as Swisscom Pay. Swisscom has therefore been forced to block the use of value-added services on all business mobile connections.
> More on the impact of the Anti-Money Laundering Act
* * *
### Get in touch with an expert
Contact us
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Request offer
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* * *
### SMS Short Numbers
Look up or reserve abbreviated numbers?
Find number
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* * *
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###  REFERENCES
* * *
* * *
* * *
* * *
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* * *
* ##  Swiss Post
#####  Branka Tesic
#####  Product manager, domestic letters for private customers
###  «Swisscom were really open to our idea. We were very well supported.»
Read more

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# What is the next step in fibre optic expansion (FTTH)?
Swisscom continues to strive for an amicable settlement with the Competition Commission. To this end, the company is in close contact with the Competition Commission and is striving for a rapid solution.
Due to the proceedings of the Competition Commission, which have now been ongoing for almost two years, Swisscom is currently unable to market around 400,000 fibre connections built using point-to-multipoint architecture (P2MP).
This means that although the fibre-optic network connections have been built, the end customers or you as a service provider cannot use them.
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Where do we go from here?
Swisscom has therefore decided to focus in future largely on expansion by means of point-to-point architecture (P2P). In addition, some P2MP connections that have already been built will be converted to P2P.
Until when will the connections that have so far been excluded from marketing be available?
For the conversion, optical fibres have to be installed in the feeder (supply line from the central office to the plant shaft), which is expensive, time-consuming and complex. However, we assume that by 2025 about half of the connections affected by the marketing stop will have been converted and can be marketed.
Swisscom will of course continue to invest in the expansion of the fibre-optic network. Fibre optic network coverage is to be expanded to between 50-55% by 2025, and even to 70-80% by 2030.
How do I know which connections can be marketed?
All marketable connections are listed in the familiar "FTTH Ready for Marketing Information" and "FTTH Ready for Order Information" lists, just as before. All new marketable connections are added on an ongoing basis and the lists are updated daily. You can find them in the WSG under "WSG Information Services".
We are convinced that the decision taken by Swisscom will meet both the end customers and your needs and that your competitiveness in the broadband market will continue to be guaranteed.

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##  TV solutions for business customers
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Get the content and services for your own TV offering from us and offer your customers a high-quality TV experience. We make your program content broadcast-ready for the desired media channels. We provide you with the right overall solution as a service package - from headend services to the distribution of TV content. This allows you to reach your customers with a comprehensive TV program in the best quality.
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#  Headend and TV Services
At our headend in Olten, we receive hundreds of TV programs and dynamic live broadcasts from all over the world. We feed these into your studios or create a highly available channel package for you in the required formats and deliver it reliably to you or directly to your customers. Together with services such as catchup and recording, you as a TV provider an create your own range of programs with us and thus offer your customers a variety of options.
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#  Playout platform
Whatever TV content you want to offer your customers, we provide the right setting. Create your own TV channels by uploading and scheduling your content and have them delivered in a targeted way – with our virtualized playout services from the cloud…
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##  Playout services
Become the director of your own TV program with our virtualized platform from the cloud. Whether it's a sports show, documentary or commercial – you can create your own TV program with just a few clicks. We provide you with a simple tool for this purpose. You upload your video files to the cloud and we digitally prepare your program content for broadcast in the desired formats (encoding/transcoding). You determine the order of the program content and the broadcast time yourself. You also have the option of integrating commercial breaks and graphic elements such as your logo. We ensure that your content is always available to your viewers in perfect quality.
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Any questions?
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Your expert
Weibel Andreas
COO / Head of Business Unit Broadcast, TV & Telehousing
Andreas.Weibel@swisscom.com
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+41 58 221 46 17
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* Our authors
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# Tulu Budesa
## Talent Relationship Manager
Swisscom AG
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Personal Development
Viele talentierte Pinguine: Das Gipfeltreffen der Swisscom Talente 2017
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Data Scientists aufgepasst – Das Cross Company Program geht in die zweite Runde!
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Corporate Responsibility
# 100 electric cars for the mobility of tomorrow
Swisscom maintains one of the largest fleets of company vehicles in Switzerland. The company intends to halve its vehicle emissions by 2025 and completely eliminate them by 2030. The first stage in the plan will see 100 company vehicles replaced by electric cars. The Head of Swisscom's sustainability team, Saskia Günther, explains why this step hasn’t been taken before.
Sabrina Hubacher, Media spokesperson
31 March 2021
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## Saskia, ICT companies like Swisscom are among the country's largest consumers of energy. Why is Swisscom only moving to a fleet of electric vehicles now?
Swisscom has been a climate-neutral company since summer 2020. Unfortunately, it is not possible to reduce all the company's emissions ourselves. That is why around 20 percent of the emissions have to be offset through external climate protection projects.
## And how does this relate to the vehicle fleet?
Our vehicle fleet is responsible for about half of this final 20 percent of emissions. Switching to electric cars will allow us to drastically reduce our emissions. Our medium-term goal is to reduce our emissions to such an extent that external off-setting becomes largely unnecessary.
## Deploying 100 electric cars feels rather like a drop in the ocean, doesn’t it?
It is an important initial step in the right direction, with more to follow. Our long-term commitment to sustainable mobility began seven years ago with the integration of hybrid vehicles into our fleet management.
## What will this mean in concrete terms?
By 2025, half of our vehicles will be electric or powered by hydrogen technology. We intend to completely switch to zero-emission mobility by 2030.As we have a fleet of 2,400 vehicles, this is an extremely ambitious target. We are starting now with the first 100 Skoda Enyaqs for our employees.
## Electric vehicles have been on the market for a long time. Why is Swisscom so late to the party?
Swisscom is the first Swiss company to switch to electric vehicles on such a vast scale. Up to now, no vehicle has been capable of meeting our operational requirements. The Skoda Enyaq is the first electric vehicle on the market to fulfil all of our demands and which can replace existing cars on a like-for-like basis.
## What is the situation with delivery vans and goods vehicles?
In reality, we are still waiting for the launch of suitable models. Ultimately, we want our commitment to motivate other companies to switch to a zero-emission fleet. If demand increases, then the market will respond to meet that demand.
## How have employees reacted?

text: ## What is the situation with delivery vans and goods vehicles?
In reality, we are still waiting for the launch of suitable models. Ultimately, we want our commitment to motivate other companies to switch to a zero-emission fleet. If demand increases, then the market will respond to meet that demand.
## How have employees reacted?
The move has been extremely well received. In terms of size, comfort, style and range, the Skoda Enyaq meets all expectations. I have received a lot of very pleasing feedback. I am proud that we have been able to take this step towards zero-emission mobility here at Swisscom, with the support of our employees.
The new addition to the Swisscom fleet: Skoda's first model with electric drive.
## #ready for electromobility!
20% of Swisscom’s 2,400 company vehicles are already hybrids. Swisscom is now taking the next step and incorporating the first 100 electric cars into its fleet. Swisscom will also contribute to the cost of installing charging stations at employees’ homes, ensuring that vehicles never run out of power and be charged overnight.
## Downloads
* __
Press Release
(PDF file, 213 KB)
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Saskia Günther, Head of Swisscom's Sustainability Team, in front of the electric-powered Skoda Enyaq.
(JPG file, 7 MB)
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
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text: # Huawei earphones
We currently do not have any Huawei headphones in our range. Find headphones from other brands.
#### Huawei headphones: practical and stylish
Whether you want to listen to music, make calls or watch films: choose the headphones that best meet your requirements. The filter in the Online Shop will help you find the right headphones for you: whether you’re looking for in-ear, over-ear, wireless or noise cancelling headphones, we’re sure to have the right headphones for you. You can compare and purchase Huawei headphones online or in the Swisscom Shop. Your benefit: enjoy free delivery of your new headphones.
#### Extra functions for added benefits
Many of the models come with extra functions to support your day-to-day activities. If you mainly plan to use your in-ear headphones for sport, a good fit is vital so they don’t fall out. Or you could consider noise cancelling headphones, which reduce background noise to a minimum. Charger cases will keep your headphones running when you are on the move without access to a power outlet.
#### Great deals and fast purchases
Compare and purchase headphones online or in person at a Swisscom Shop. Your benefits: enjoy free delivery.

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###  Success Story of Codalis
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>
> ##  «We can offer our customers the capacities they require while also guaranteeing optimum availability.»
Cédric Juillerat,
Director, Codalis
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#  An outsourced data centre for increased agility.
The Geneva IT and mobility specialist Codalis relies on the virtual Swisscom data centre to fulfil its customers’ requirements. Added benefits: more freedom and flexibility when operating the IT infrastructures managed by Codalis.
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###  The challenge: to provide customers with a problem-free, seamless infrastructure.
Codalis is a sustainable provider of IT systems guided by ethical principles that specialises in IT infrastructures, Cloud Services and mobility solutions. It offers its customers tailor-made solutions. To ensure that its customers are satisfied, the company must provide reliable, powerful IT infrastructures. When the time came for Codalis to replace its existing server environment, the company had two options to choose from: to invest in a conventional solution or use IaaS (Infrastructure as a Service). “We made the strategic decision to rent the server capacity that we required. So we went looking for a reliable, powerful technology partner who was able to guarantee that the data would remain in Switzerland,” CEO Cédric Juillerat explains.
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###  The solution: IT power in the Swisscom Cloud.
The server environment and the central IT infrastructure of Codalis are managed flexibly in the cloud – with the aid of Dynamic Computing Services (DCS) from Swisscom. “We can offer our customers the capacities they require while also guaranteeing optimum availability,” Cédric Juillerat describes the advantages of the IaaS solution. Because Codalis no longer has to invest in cost-intensive, quickly outdated infrastructures, the company gains freedom and agility for its core business.
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###  The result: a pioneer receives its just reward.
Codalis is one of the first companies to use Dynamic Computing Services. “As actors in the IT sector, we have to be continuously anticipating market developments,” Cédric Juillerat explains the pioneering role of Codalis. “So we were very early backers of the IaaS trend, and the first company to connect the Swisscom SIP trunk with DCS. And now we’re reaping the benefits. We have a reliable cloud infrastructure that is available around the clock. The trust that we have in our partner Swisscom enables us to concentrate on providing our customers with services with greater added value and mobilising our teams for strategic and innovative areas.”
Codalis (PDF)
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##  These products are used by Codalis
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text: # We are ready for your enquiry about Microsoft Teams as a Platform .
## **I am interested in
Microsoft Teams as a Platform **
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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####  Sustainability
All inOne SME mobile subscriptions purchased from Swisscom are climate neutral – at no extra cost to you.
Find out more
##  Show your IT more love
##  Any questions? We will be happy to help.
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​ Telephone advice
We are happy to help you with your request by phone.
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text: #  Swisscom to discontinue MMS service
**On this page:**
* ​What is MMS?
* What does this mean for you?
* MMS alternatives
* FAQs
##  Das Wichtigste in Kürze
Die Zahl der verschickten MMS hat in den letzten Jahren stark abgenommen. Da es heute viele Alternativen für Messenger-Dienste gibt, wird Swisscom (inkl. M-Budget, Wingo und Coop Mobile) den MMS-Dienst nicht mehr unterstützen. **SMS-Nachrichten sind nicht betroffen.** Sie können also weiterhin SMS empfangen und versenden.
In einem ersten Schritt wird **per 31. März 2022 der MMS Viewer abgeschaltet. Ab Ende 2022 wird der MMS-Dienst final eingestellt.** Betroffene Kund*innen werden via SMS informiert.
##  Key info in brief
With a host of alternative messenger services now available, Swisscom (including M-Budget, Wingo and Coop Mobile) has decided it has **discontinued its MMS service on 10.1.2023**.
**This does not affect the SMS service**. You will still be able to send and receive SMS messages as before.
##  MMS and SMS: The differences
**SMS** : Consist of text only and have a maximum of 160 characters.
**MMS** : Can contain images, videos, voice messages or mp3 files, documents, contacts, stickers or emojis. A **** text with more than 160 characters **** is also sent as an MMS (maximum 1,000 characters).
##  What does this mean for you?
###  MMS Viewer deactivation
MMS messages sent via MMS Viewer will not be delivered since April 2022. If the receiving mobile phone is not MMS-capable or Swisscom does not have a corresponding contract with its network operator (e.g. UPC or Lyca), you will need to switch to a messenger service.
Go to MMS alternatives
###  End of all MMS services
On 10.1.2023, Swisscom has discontinued all MMS services. From then on, Swisscom customers will be unable to send MMS messages.
We recommend that you switch to a messenger service.
Go to MMS alternatives
##  MMS alternatives
With a smartphone, you have various options for sending messages, photos, videos or other files.
#### Short text messages via SMS
If you want to send messages by SMS after the MMS discontinuation, note that they should be short (160 characters or less) and must not contain special characters or emojis.
#### Activate the messenger function
Switch on the integrated messenger function on your mobile phone. Your messages, pictures and other files will then be sent automatically via this function.
iMessage: only from iOS to iOS devices
Apple instructions(opens in new tab)
Message+: only from Android to Android devices
Google instructions(opens in new tab)
To send image messages from iOS to Android and vice versa, you need to use a messenger app.
#### Using a messenger app

text: Switch on the integrated messenger function on your mobile phone. Your messages, pictures and other files will then be sent automatically via this function.
iMessage: only from iOS to iOS devices
Apple instructions(opens in new tab)
Message+: only from Android to Android devices
Google instructions(opens in new tab)
To send image messages from iOS to Android and vice versa, you need to use a messenger app.
#### Using a messenger app
Messenger apps enable you to chat and send files. You download the apps from the App Store (iPhone) or Google Play Store (Android phones) and register as instructed.The messenger app with the most users worldwide/in Switzerland is WhatsApp(opens in new tab). Because of its opaque privacy policy, we recommend these safer alternatives (according to Konsumentenschutz(opens in new tab) or SRF(opens in new tab)):
Threema(opens in new tab)
Signal(opens in new tab)
TeleGuard(opens in new tab)
###  Need help?
If you need support setting up and using messenger services, our employees, courses or the Swisscom Community can help.
* Book a smartphone course
* Contact Swisscom
* Ask the Community(opens in new tab)
##  FAQs
#### Why is Swisscom discontinuing the MMS service?
With the advent of smartphones and messenger apps, MMS has become less and less important. Today, the majority of photos, videos and audio messages are sent via the services already integrated in the device, such as RCS (Android) or iMessage (iOS). Most customers also use messenger apps to communicate. The many alternatives to MMS and the sharp decline in usage figures have led Swisscom to discontinue the MMS service on 10.1.2023.
#### Is Swisscom planning to discontinue SMS soon too?
No, SMS is an important service and is expected to remain so far into the future. There are therefore no plans for Swisscom to discontinue this service. You will still be able to send and receive SMS messages as before.
#### Are only Swisscom customers affected?
The three mobile providers that run on the Swisscom network, Wingo, M-Budget and Coop Mobile, have also discontinued the MMS service on 10.1.2023.
#### How are business customers affected?
The feature will be deactivated on Natel Go subscriptions and inOne SME mobile subscriptions; customers with the SMS/MMS Large Account, SMS/MMS Business Numbers and Mobile Voice Recording service are also affected by the MMS deactivation.
All business customers will be informed by Swisscom in writing (by e-mail or post) about the MMS discontinuation.

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*
Motives for DDoS attacks
#  “Every company shows up on the radar”
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Every day, Swisscom’s DDoS Protection Service wards off DDoS attacks aimed at its infrastructure or that of its customers. A member of the security team provides information on hackers’ motives, their objectives and how companies can get themselves out of the crosshairs.
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Text: Felix Raymann, Image: iStock by Getty Images, 14 November 2018, Updated 21 June 2021
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Has there been a DDoS attack on Swisscom today?
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Yes, several. It’s now noon, and just like every other day we have already faced a number of attacks that our systems detected and neutralised automatically.
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Is Swisscom a particularly attractive target for hackers?
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Like any service provider, we are attacked often. But in principle, any company that has a web presence or exposed services can be attacked, no matter what industry its belongs to.
Free PDF →
Whitepaper
DDoS Attacks as an IT Security Risk
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Free PDF →
Whitepaper
DDoS Attacks as an IT Security Risk
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“Any public service or web application can become the target of a DDoS attack.”
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Do hackers prefer any particular sectors or companies?
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According to the statistics, companies in the gaming and finance industries are targeted most frequently by DDoS attacks. These platforms are popular targets because the services they provide must be highly available and even brief outages can be very damaging.
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What targets are particularly lucrative for DDoS hackers?
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If hackers are out for money and demand ransom from their victims, a service provider that has to be permanently available to many users without delays often constitutes a juicy target. The targets can also be banks, government agencies, hospitals or electricity suppliers as well as any company that has a public website and depends on its services remaining accessible to users at all times. Cybercriminals choose the targets that offer the least resistance and the greatest profit.
Another more recent trend is the so-called RDDoS attack (DDoS combined with ransomware), in which a DDoS attack is launched after a company’s data has been encrypted. If its data is encrypted and its system is overloaded, this is disastrous for virtually any company.
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Aside from money, what motivates DDoS attackers?
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Attackers have wide-ranging motivation. In some cases, a company wants to harm its competitors and hires hackers to do so. These then ensure that a service goes down.
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Are you saying that companies use illegal means to harm their competitors?
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Yes, I am thinking here of globalised commerce, where it is quite possible that people with the necessary know-how are paid to harm companies.
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How do you find out about such cases?
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We keep a close eye on the global hacker scene. We see orders, skills and entire DDoS attack services and malware being offered in forums and on illegal marketplaces.
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Aren’t these people acting illegally and illicitly on the Net?
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Yes, I am thinking here of globalised commerce, where it is quite possible that people with the necessary know-how are paid to harm companies.
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How do you find out about such cases?
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We keep a close eye on the global hacker scene. We see orders, skills and entire DDoS attack services and malware being offered in forums and on illegal marketplaces.
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Aren’t these people acting illegally and illicitly on the Net?
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Yes. But they need to make a name for themselves in the scene and gain a reputation in order to be able to offer their services. That’s why they can be categorised and tracked. As a result, we can, for example, identify the latest trends and what malware is in circulation, which vulnerabilities are being exploited, etc. We monitor the processes in order to be able to react as quickly and as possible and in a targeted manner. Of course, we also network with manufacturers of security software or with the National Cyber Security Centre NCSC as part of our work.
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I assume that not all companies should expect their competitors to act in a criminal manner. Are web service providers in a “harmless” environment safe from DDoS attacks?
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Not at all. Most attacks target a specific company or web platform. In short, all publicly accessible websites and vulnerable services (e.g. gaming platforms) are at risk if they are inadequately protected and threatened by the motivations of the various actors. The aforementioned hackers with monetary interests are not picky. They target any victims that present themselves.
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“Only those companies that do not have exposed services are safe from DDoS attacks.”
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In the hope of conducting a successful attack and getting a ransom?
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Yes, precisely. But the motives can also be different. For example, rival hacker groups battle it out in so-called “turf wars” by trying to outbid each other in terms of the scale of their attacks.
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What else motivates hackers and how can companies get themselves out of the crosshairs of such attackers?
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There are what are known as hacktivists, who are more target-oriented and choose their victims according to the ideology they represent. These can, for example, be actors who position themselves politically, ethically or ideologically in some way. Therefore, organisations that don’t address correspondingly controversial or political issues do not meet these blackmailing hackers’ criteria. Then there are politically motivated hackers who use DDoS attacks to try to paralyse organisations or state institutions on behalf of governments. Others, like so-called “script kiddies,” just want to shut systems down for fun or as a challenge. Sometimes DDoS attacks are used as a distraction, for example, to make the incident response team focus on an attack so that the hackers can install malware or steal data in another way.
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Can perpetrators and their motives be identified solely from the characteristics of an attack?
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Can perpetrators and their motives be identified solely from the characteristics of an attack?
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Some attacks can be pinpointed geographically. But if a globally distributed botnet is used, this is not possible. Telemetry, which is mainly available only to antivirus manufacturers, can be used under certain conditions to identify the groups of perpetrators that could behind an attack. If, for example, the same IP addresses are used both to conduct a DDoS attack and to try to install malware, we can draw conclusions about the perpetrator groups and their motivation. However, our main job is not to find out who carries out attacks and why. We use this information to protect our infrastructures and those of our customers as well as possible.
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The Swisscom Security Team analyses and neutralises DDoS (distributed denial of service) attacks on a daily basis. Its staff deploy the efficient protection mechanisms of the DDoS Protection Service and constantly develop them further. They also monitor the hacker scene closely in order to be able to react adequately to the latest threats and trends and thus protect Swisscom’s IT infrastructures and those of its customers.
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More on the topic
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Description & protection of DDoS attacks
#### When a data tsunami strikes
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Description & protection of DDoS attacks
#### When a data tsunami strikes
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Transforming IT-Security
#### Detection is the best defence
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Transforming IT-Security
#### Detection is the best defence
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text: # Consulting & project management
One-stop solutions
Together, we bring together content, infrastructure and digital solutions to provide a total experience, creating unforgettable experiences for your visitors.
Subscribe to newsletter
## As individual as your event
As a company, you want to bring your brand to life at events and incorporate these events as seamlessly as possible into your brand communication, all using the latest digital solutions. We therefore offer you a pool of experts in concept design & dramaturgy, event internet & networks, video production & live streaming as well as attendee & ticket management.
### Efficient
Interdisciplinary and holistic from project planning through to completion – we keep time and costs under control.
### Tested
Offering proven expertise and services, we have been firmly established on the Swiss and international markets for more than 10 years.
### Independent
We provide a free choice of partners to offer the best possible value.
## A competent partner throughout all project stages
### Requirements analysis
In the first step, we work with you in an initial meeting or workshop to clarify your goals, your messages and your strategy.
### Concept phase
We transform your goals, messages and strategy into a story to create an overall experience and determine the necessary infrastructure.
### Solution design & planning
A final technical and implementation solution is then defined on the basis of the developed concept.
### Implementation and realisation
We bring in your and our partners and implement the project together.
### Project completion & debriefing
We conduct a review together with you. A report is then created based on the gathered data and used to analyse the success or failure of the project.
## Your contact
Christian Fink
Senior Creative Consultant
Tel. +41-58-221 15 56
Contact expert

text: #  Help with blue TV
You will find hotline employee answers to the most frequently asked questions about Swisscom blue TV here. If you do not find what you are looking for, you can ask the Swisscom Community(opens in new tab) or contact us at any time.
MySports prices to increase from 15 September – except for existing customers.
Placeholder Teaser
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text: ## Business POS
#  “The POS system is as usefulas an efficient staff member.”
Shukrane Maliqi, Cake creator and owner, Süsse Tortenträume
###  The story in brief:
At Shukrane Maliqi’s cake shop in Brig, sweet dreams really do come true. To make sure the figures are as spot on as her recipes, she uses Swisscom’s new POS system.
A stone’s throw from Brig railway station, you’ll find a magical world: ‘Süsse Tortenträume’ (sweet cake dreams) is a shop that certainly lives up to its name. Owner Shukrane Maliqi creates delicious cupcakes and shows photos of them with infectious enthusiasm.
She had dreamt of running her own cake shop for ten years. “I love seeing people’s beaming smiles when they receive one of my sweet creations,” she says. “When I suddenly had more spare time because of the coronavirus pandemic, I thought: it’s now or never.” With husband Avni’s help, she got to work. “I couldn’t do it without him,” says Shukrane. The business got off to such a successful start that now – just a few months later – she is having to turn orders away, in line with her motto: “Quality not quantity!”
##  Süsse Tortenträume
* Shop and café in the centre of Brig
* Cupcakes, cheesecakes and individually commissioned cakes
* Opened: June 2021
##  The project with Swisscom
* Fast installation and commissioning
* Self-explanatory, user-friendly POS system
* Powerful software for time-saving processes
###  This Swisscom product is successfully used by Süsse Tortenträume
##  Business POS
Business POS is a versatile POS system that includes hardware, software and Swisscom support. Everything is controlled via a central system – with no need for any IT knowledge: item, warehouse and customer management, shift planning, online reservation, online shop as well as business reports and statistics. Swisscom support includes on-site installation and training, help with technical issues and application support via remote access for user questions. Business POS can be flexibly extended with accessories and connected to Worldline and TWINT for payments.
Go to offer
###  The figures need to add up. And the POS system also needs to be right.

text: Go to offer
###  The figures need to add up. And the POS system also needs to be right.
Shukrane Maliqi’s recipe for success is not only based on a thousand and one delicious ingredients. In her view, cakes for weddings, birthdays or other special occasions should always be highly personal. “That’s why I listen very carefully to my customers when they tell me their stories. I design my cakes accordingly: they are all unique.” Of course, the takings also need to add up because the rent still needs to be paid. Husband Avni took charge of finding the right POS system – as a technology expert, he had plenty of know-how to offer. And since Shukrane already had retail experience, it did not take them long to draw up a list of requirements for their POS solution. They posted them on an SME platform and received a number of offers, including one from Swisscom, which suggested its Business POS solution. “With Swisscom, we feel we are in good hands. After a phone call with an expert and an online demonstration, we decided Business POS was right for us. And it had to be ready quickly!” says Avni Maliqi.
###  Ready, install, go!
Thanks to good preparation, Swisscom experts were able to install the POS solution very quickly. A Swisscom technician also helped with the commissioning process. “We did it all in one afternoon,” recalls Avni Maliqi. “We added all the items we sell to the system and put our logo and VAT number on the receipts. Swisscom also organised card payments with Worldline (previously SIX Payment Services) faster than we had hoped. Our customers can pay with all common credit cards and with TWINT.
«I simply enter a new product directly at the checkout.»
Shukrane Maliqi, Cake creator and owner, Süsse Tortenträume
Our POS system has been running smoothly since day one.” The system has just one flaw, however, says Shukrane Maliqi: “Our gift vouchers are printed on normal receipt paper. It’s rather impersonal, so we’re looking for a more elegant solution.” For day-to-day business, however, her POS system is invaluable. “The POS system is as useful as an efficient member of staff. For example, if a customer wants a special cake, I can easily and quickly add it to the till system directly as a new product. That’s very useful when I’m serving. I also like the fact that the system is self-explanatory.”
###  A till that saves time.

text: ###  A till that saves time.
Shukrane Maliqi runs ‘Süsse Tortenträume’ on her own, without any employees. Husband Avni helps out from time to time, but he is usually busy doing his own job. They have three children. How does she do it? “With lots of flexibility,” she explains. “Our POS system helps as well. My fears over getting a new till system were unfounded. We can do the daily accounts and add new items on a mobile or laptop at home in the evening. We also save a lot of time exporting data from the system to the accounting and VAT software. We can get statistics on products, daily breakdowns and so on at the touch of a button. All in all, the POS system fits our business model perfectly.” Storing customer data, on the other hand, is unnecessary: “My cakes go from person to person. I keep my customers in my personal memory bank!”
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text: #  Storing and synchronising contacts centrally
On this page:
Learn how to store your contacts in the main phone book and link to your macOS address book or use a plugin to link to Windows Outlook.
* Storing contacts centrally
* Synchronising contacts
* Entry in the telephone book
##  Storing contacts centrally
You can store and manage your contacts directly on your HD-Phone, centrally on your router or in My Swisscom.
###  Managing contacts
#### With an Internet-Box
You can add, change and delete contacts in My Swisscom. Opening the My Swisscom app on your mobile phone lets you transfer your phone contacts easily to your fixed network phone.
Go to My Swisscom
#### With a Centro Business 2.0
You can add, change or delete your contacts directly using the handset in Windows Outlook (via plugin) or in the macOS address book.The central phone book can be synchronised with a local Windows Outlook contact folder (via plug-in) or with the macOS address book.
To the Outlook plugin instructions
#### With Smart Business Connect
A personal address book is available for Smart Business Connect (for each telephone number). The main phone book can be synchronised with the macOS address book or a local Windows Outlook folder (via plugin).
Synchronisation is only from your computer to your phones (one-way synchronisation).
To the Outlook plugin instructions
To use the personal address book, please contact your partner. Ensure that you have the following to hand:
* Yealink telephone
* Personal Swisscom Login
* The personal address book feature is activated by the partner
###  Look up contacts
#### With an Internet-Box
With an Internet-Box (excluding Internet-Box light), you can:
* Access your contacts in the main phone book with the cordless HD-Phone.
* Look up contacts from the main phone book with your Yealink T46G HD-Phone or Sarnen HD-Phone.
To do this, follow these instructions.
Yealink T46G:
1. Select the item "Phone Book" on the display.
2. Look for the required name by keying in at least 1 letter on the keypad.
HD-Phone Sarnen:
1. Tap the telephone icon on the bottom left of the display.
2. Select the "Main Phone Book" navigation buttons and press "OK".
3. You can now look up the required name. If at least 1 letter has been keyed into the keypad, press "OK" to start the search. To view all telephone numbers of the contact, press "OK" again.
#### With a Centro Business 2.0
With a Centro Business 2.0, you can:
* Access your contacts in the main phone book with the cordless HD-Phone.
* Look up contacts from the main phone book with your Yealink T46G HD-Phone or Sarnen HD-Phone.
To do this, follow these instructions.
Yealink T46G:
1. Select the item "Phone Book" on the display.
2. Look for the required name by keying in at least 1 letter on the keypad.
HD-Phone Sarnen:
1. Tap the telephone icon on the bottom left of the display.

text: * Look up contacts from the main phone book with your Yealink T46G HD-Phone or Sarnen HD-Phone.
To do this, follow these instructions.
Yealink T46G:
1. Select the item "Phone Book" on the display.
2. Look for the required name by keying in at least 1 letter on the keypad.
HD-Phone Sarnen:
1. Tap the telephone icon on the bottom left of the display.
2. Select the "Main Phone Book" navigation buttons and press "OK".
3. You can now look up the required name. If at least 1 letter has been keyed into the keypad, press "OK" to start the search. To view all telephone numbers of the contact, press "OK" again.
#### With Smart Business Connect
With a Yealink, you can look up your personal address book contacts as follows:
1. Select the item "Directory" on the screen.
2. Go to "Address Book".
3. The first 30 contacts will now be suggested.
4. You can now look for the required name. If at least 1 letter or number has been entered into the keypad, the search will start automatically.
##  Synchronising contacts
Synchronise your main phone book and connect contacts with your Windows Outlook or macOS contacts. Your contacts will then all be listed in Outlook/macOS well as on your phones.
###  Windows Outlook Plugin
Downloading the plugin
1. To download, go to this page.
2. Click Download and follow the instructions of your Internet browser.
3. Close Outlook before starting the installation.
Requirement: Windows 7 (SP1), Windows 8.1 or Windows 10 operating system and Outlook version 2013 or higher. Windows Vista, Windows XP and Windows 8 are not supported because .NET Framework 4.8 is set as a minimum requirement.
###  Language settings
1. Following successful installation, you will see a new card "CalDav Synchronizer".
2. Select General Options.
1. Go to UI Settings and select your language. Then click OK.
1.   2.
__ Previous __Next
###  Create Swisscom phone book
1. Choose "Synchronization Profiles".
2. Click "+" to create a new profile.
1. Select Swisscom and click OK.
1. Enter a name for the phone book and select a local Outlook folder whose contacts are to be synchronized with the central phone book. Then click on "Swisscom Login" and log in.
1. Accept the T&Cs and click "Authorise".Swisscom recommends that the local Outlook folder be administered by just one authorised person.
1. If you have more than one location, select the location where you want to allow the authorisation. This will synchronise your phonebook contacts with the selected Outlook folder. Close all windows to continue. To select a different location later, a new synchronisation profile must be created. If your product is a Smart Business Connect, this will not be displayed. No location selection is necessary.
1. Note: The first time you run ‘Synchronize now’ should be using an empty local Outlook folder. Otherwise, entries in your existing address book will be duplicated as a result of the synchronisation.
1.   2.   3.   4.
__ Previous __Next

text: 1. Note: The first time you run ‘Synchronize now’ should be using an empty local Outlook folder. Otherwise, entries in your existing address book will be duplicated as a result of the synchronisation.
1.   2.   3.   4.
__ Previous __Next
###  macOS address book
Requirements: macOS Mojave 10.14 operating system or higher
1. Under system settings, you will see a new Internet account called “CardDav Account”. Please select it.
2. Fill in the blank fields with your details from My Swisscom or the Smart Business Connect portal (log in with your user ).In the Smart Business Connect portal the information is shown as soon as you create a CardDAV account under “My Business Number” -> “Personal Address Book” -> “Mac OS”.
1. Check under “Display” that groups are visible – it will say “Hide group” if this is the case.
2. The attributes “First name”, “Last name”, “Mobile”, “Private” and “Work” will be synchronised.
1.   2.
__ Previous __Next
##  Entry in the telephone book
Would you like people to be able to look you up in the public phone book? An entry in the official local.ch directory ensures your phone number and address are listed in both the printed and electronic phone book. You can register your number and address online and edit or add to the listing at any time (e.g. when you change address, get married, have children etc.).
Deactivate address updating in My Swisscom to prevent your address being passed on to third parties.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # CDN & Edge Security
Under Attack?
Complete the cyberthreat contact form. A security expert will contact you by phone to discuss the next steps for defending your business against acute or potential attacks. Alternatively, you can also contact our hotline. If you are an existing customer, please contact your account team directly.
Contact an expert
## Cloud Security solution portfolio
### Web application firewall
Successfully protect your public website, web application or mobile app against Internet threats with robust web application firewall (WAF) technology.
### DDoS protection
Ensure the continued availability of your digital services and protect them against even the largest, most sophisticated professional attacks.
### Stop ransomware in its tracks
Prevent the spread of ransomware with software-based segmentation.
### Step 1.
### Onboarding & diagnostics
Step 1.
Onboarding & diagnostics
A Swisscom Edge Security expert will contact you, gather the necessary information and diagnose the type of attack.
### Step 2.
###  Intrusion mitigation strategy
Step 2.
Intrusion mitigation strategy
Our Edge Security intrusion mitigation team will work with you to detect and contain the attack and provide you with appropriate solutions to block the attack.
### Step 3.
### Eliminate the impact
Step 3.
Eliminate the impact
Once you have logged in, you can monitor the impact of the attack and plan how to rectify the problem with a Swisscom Edge Security expert.
### Bot management
Bot management offers a flexible selection of options for dealing with bots on publicly accessible portals. It helps you increase security, gain more control over your website and reduce unwanted operations through active control.
### Highly available DNS
Move your DNS from your own infrastructure to globally distributed servers in the CDN cloud. In addition to improving global access times, your digital assets remain completely available because your DNS is now protected against DDoS attacks.
### Instant response
Rapid action against security threats is essential to protect your brand and sales. With industry-leading SLAs for incident response times, you’re on the safe side.
## Responding to a rapidly changing threat land-scape.
New security threats emerge every day while existing ones become more aggressive and evolve continuously. At the same time, the area of attack is growing ever larger. Modern DDoS attacks can reach alarming proportions that are beyond the capacities of traditional data centres. State-of-the-art Cloud Security solutions protect your entire architecture from the core to the cloud and the edge, successfully combating attacks and defending against threats, wherever they arise.
## Your contact person
Basilio Carnuccio
Sales Manager
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Tel.+41-58-223 26 69
Contact expert

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#  Cybersecurity is changing
Increasing interconnection of networks, the use of cloud services and the multiplicity of endpoints are leading to a significant increase in attack areas and new vulnerabilities. Cybersecurity must therefore transform too, to meet these new challenges appropriately and resolutely.
The aim must be to pre-empt the attackers in the digital world: early, effective detection and an appropriate response to incidents are key to minimising the impact of professional attacks.
The whitepaper details:
* Security challenges of complex ICT infrastructures
* Specific responses to new attack methods, attack areas and compliance requirements
* Recommended action plans and measures for protecting your ICT infrastructure
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
8
Business and IT managers
26\. April 2021
Technical detail
Download now
Your personal download link for the document you require will be sent to you via e-mail. Fields marked with * must be filled in.
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text: # Samsung smartwatches – Samsung Galaxy Watch
1) Handy-Gerätevergünstigung in Kombination mit einem inOne oder Swiss mobile Abo, z.B. inOne mobile go (80.–/Mt.), premium (200.–/Mt.), basic (45.–/Mt.), flat (65.–/Mt.), light (25.–/Mt.); Mindestvertragsdauer 24 Monate; beim Online-Aboabschluss wird die Aufschaltgebühr geschenkt, auf allen anderen Kanälen beträgt die Aufschaltgebühr 40.–.
#### The Samsung Galaxy Watch to suit your needs
For listening to music, sending messages, recording your sporting achievements or surfing the Internet: there are different models to match your requirements, depending on how you use your Samsung smartwatch. The personal filter function will help you find the right Galaxy Watch for you. You can compare and purchase Samsung watches online or in the Swisscom Shop. Your benefit: enjoy free delivery of your smartwatch.
#### Stay online with Multi Device
Use your smartwatch with Multi Device. You need an option alongside your inOne mobile subscription for this, allowing you to use up to 10 additional devices with your main device subscription. You can then make calls, chat, surf and stream as you would on your mobile phone – provided your smartwatch offers these options.
#### Matching accessories for your smartwatch
Find matching wristbands and headphones for your smartwatch. Never run out of juice with a power bank. And to combat unwelcome bacteria, we recommend our cleaning wipes.
#### The Samsung Galaxy Watch to suit your needs
For listening to music, sending messages, recording your sporting achievements or surfing the Internet: there are different models to match your requirements, depending on how you use your Samsung smartwatch. The personal filter function will help you find the right Galaxy Watch for you. You can compare and purchase Samsung watches online or in the Swisscom Shop. Your benefit: enjoy free delivery of your smartwatch.
#### Stay online with Multi Device
Use your smartwatch with Multi Device. You need an option alongside your inOne mobile subscription for this, allowing you to use up to 10 additional devices with your main device subscription. You can then make calls, chat, surf and stream as you would on your mobile phone – provided your smartwatch offers these options.
#### Matching accessories for your smartwatch
Find matching wristbands and headphones for your smartwatch. Never run out of juice with a power bank. And to combat unwelcome bacteria, we recommend our cleaning wipes.

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Martina Novo
* Our authors
* Our authors
# Martina Novo
## Head of Health & Care Expertise
Swisscom AG
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## More articles by Martina
Life-Balance
Friendly Work Space
Martina Novo
##
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## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

text: # We are ready for your enquiry about Managed Outsourcing Services.
## **I am interested in
Managed Outsourcing Services**
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text: #### Product description
The WLAN-Box 3 extends the WLAN range of the existing router and ensures maximum WLAN stability. The WLAN-Box 3 is a triband WLAN device and supports the very latest Wi-Fi 6E standard with the interference-free 6 GHz WLAN band. It can be connected to the router via WLAN or cable and installed at the push of a button. Thanks to the WLAN mesh function, up to 4 WLAN-Boxes can be used for optimum WLAN in every room and on every floor. The WLAN-Box 3 is also suitable for connecting to the TV-Box or a router is installed in a network distribution box.
Help with set up
#### Functions
* Most stable WLAN at home thanks to the latest Wi-Fi 6E standard
* Triband WLAN with 6 GHz, 5 GHz and 2.4 GHz
* Up to 10.2 Gbit/s cumulative WLAN speed
* High-end devices with Wi-Fi 6 or Wi-Fi 6E achieve a maximum speed of 2.5 Gbit/s near the WLAN-Box 3.
* Smartphones or notebooks with Wi-Fi 6 or Wi-Fi 6E, which are often equipped with a less powerful WLAN, achieve speeds of up to 1.2 Gbit/s.
* 1 x 2.5 Gbit/s and 2 x 1 Gbit/s Ethernet ports
* Compatible with Internet Box 2 / 3 / 4
#### Scope of delivery
* WLAN-Box 3
* Power supply
* Ethernet cable (5m)
* Installation guide
#### How many WLAN-Boxes do you need?
For perfect WLAN reception, you will need one or more WLAN booster for your router, depending on the size of your home.
Smaller aptmt  Medium aptmt  Larger aptmt  House
#### Smaller apartment, 1-3 rooms, < 90 m2
The WLAN of the Internet-Box should be sufficient for smaller apartments.
#### Medium-sized apartment, 90-130 m2
Boost the Internet-Box WLAN with an additional WLAN-Box.
#### Larger apartment, 5+ rooms, 130-200 m2
Boost the Internet-Box WLAN with two additional WLAN-Boxes.
#### House, 2-3 storey
Boost the Internet-Box WLAN with one additional WLAN-Box for each
additional storey.
#### Technical data
Dimensions
Ports
Technical features
* Automatic steering of devices to the best WLAN connection
* Wi-Fi 6E Standard for 6 GHz WLAN (802.11ax)
* Wi-Fi 6 Standard for 2.4 and 5 GHz WLAN (802.11a/b/g/n/ac/ax)
* Maximum WLAN speed of 4.8 Gbit/s with 4x4 MIMO (5 or 6 GHz)
* Maximum WLAN speed of 600 Mbit/s with 2x2 MIMO (2.4 GHz)
* Can be extended to up to 4 WLAN-Boxes, with optimum connection at all times thanks to WLAN mesh
* WPA2, WPA3-TM and WPA3 encryption
* Electrical energy consumption: 7.3 W
Ports Ethernet
* 1 × 2.5 Gbit/s high-speed Ethernet port
* 2 × 1 Gbit/s Ethernet port
Additional functions
* \+ Button for installation at the touch of a button
* Child protection function of the Internet-Box
* WLAN operating times of the Internet-Box
Compatibility
* Internet-Box 4, Internet-Box 3, Internet-Box 2

text: * WPA2, WPA3-TM and WPA3 encryption
* Electrical energy consumption: 7.3 W
Ports Ethernet
* 1 × 2.5 Gbit/s high-speed Ethernet port
* 2 × 1 Gbit/s Ethernet port
Additional functions
* \+ Button for installation at the touch of a button
* Child protection function of the Internet-Box
* WLAN operating times of the Internet-Box
Compatibility
* Internet-Box 4, Internet-Box 3, Internet-Box 2
* WLAN-Box 2 and WLAN-Box – also in mixed mode
Sustainability
* Power consumption
* Use of recycled plastic
## Haben Sie Fragen?
​ Beratung & Bestellung
0800 555 155
Mo–Sa 08.00–20.00
​ Chat
Schreiben Sie uns Ihre Frage
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text: ## Contact form
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Your form has been created. Please print out the form and sign it. By signing and submitting this form, you accept the terms contained therein. Please read them carefully.
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text: ## ServiceNow: digitisation of business processes
#  Digitise and automate processes with ServiceNow services
Get your company ready for the digital world: ServiceNow is the cloud-based platform for digitising your business processes. Use automation, machine learning and artificial intelligence to improve efficiency and offer customers and employees a better service.
###  ServiceNow in Switzerland
Swisscom is your Switzerland-based one stop shop for the cloud-based platform ServiceNow. Swisscom offers comprehensive support and all services, from design, implementation and operation through to post-implementation service. We’ll help you to modernise, digitise and automate your current processes with the low-code platform. With our service, you will process data and information more efficiently, make everyday life easier for customers and employees and take advantage of the benefits of omnichannel communication.
####  What’s in it for you:
* Process and technology consulting, licence management and operation
* Blueprints for ITSM, ITOM and case and event management of departments
* Best practice models for the digitisation and automation of your specific business processes
###  Your benefits
* Cost savings through automation and optimum resource utilisation
* Greater efficiency when interacting with customers, employees and partners
* Reliable risk and compliance management via a single platform
###  When is it the right solution?
Do you want to offer your stakeholders an optimum process experience and are you in need of applications to facilitate this? Are you looking for ways of working even more efficiently and strengthening customer loyalty?
Use our services to digitise your business processes, automate manual workflows and benefit from networked systems, and give your employees, partners and customers access to the data they need for their work at any time.
With its ServiceNow platform services, Swisscom offers companies a straightforward solution for digitising their business processes and automating workflows. Not only will this improve the experience for customers, but also for your employees and partners. We also help you improve your HR, resource, sustainability, risk and compliance management.
###  Why Swisscom?
* We can provide you with comprehensive or selective assistance, from consulting through to support.
* With proven procedures and specific blueprints, you’ll quickly achieve your objectives.
* Swisscom is the only ServiceNow provider with its own data centre in Switzerland.
###  The first step
##  A no-obligation initial consultation
Would you like a no-obligation consultation on ServiceNow services? We look forward to hearing from you.
Contact us
####  Downloads
* Factsheet ServiceNow
* ServiceNow Cloud Service
* ServiceNow Customer Experience
###  ServiceNow solutions
#### ServiceNow Creator Workflow
Straightforward workflow automation
The ServiceNow Creator Workflow supports you with the swift implementation of digitisation. With the low-code or no-code platform, you implement end-to-end workflows with a simple connection to peripheral systems.
#### ServiceNow Customer Service Management
Efficient customer enquiry processing
ServiceNow Customer Service Management offers you a best practice workflow for the efficient omnichannel processing of customer enquiries.
#### ServiceNow Customer Interaction Management
We help you to level-up your business to get a faster time to value

text: #### ServiceNow Customer Service Management
Efficient customer enquiry processing
ServiceNow Customer Service Management offers you a best practice workflow for the efficient omnichannel processing of customer enquiries.
#### ServiceNow Customer Interaction Management
We help you to level-up your business to get a faster time to value
Improve your customer and employee experience with our Customer Interaction Management solution NOW. Swisscom enable customers to automate and streamline communication across all channels from the first touch point to resolution.
As Innovators of Trust – the Customer Interaction Management Solution by Swisscom will optimize and accelerate your business.
#### ServiceNow HR Service application
Support your employees’ day-to-day work
The ServiceNow HR Service application converts complex business processes into services and support offerings for your employees. Simplified workflows increase productivity and simplify employee onboarding.
#### ServiceNow ESG application
The easier way to achieve your sustainability targets
The ServiceNow Environmental, Social & Governance (ESG) application helps you to achieve your sustainability targets. Achieve success through the definition, monitoring, evaluation and control of ESG strategies and programs.
#### ServiceNow Strategic Portfolio Management
Digital assistance for strategic management
With ServiceNow Strategic Portfolio Management, you can utilise your limited resources where they will bring the greatest benefit for your company. Visualise goals and their achievement and make decisions on the basis of reliable data.
#### ServiceNow Governance, Risk & Compliance application
Keep risks under control at all times
With the ServiceNow Governance, Risk & Compliance application, you monitor security and IT processes on a single platform. Automation and real-time data enable faster decision making and a swift response to business risks.
#### ServiceNow video
Discover ServiceNow
Discover the benefits of the cloud-based platform ServiceNow.
* Get to know ServiceNow(opens in new tab)
###  Partnership
##  ServiceNow
Swisscom is the only Swiss provider to operate ServiceNow from its own Swiss data centres. We have elite status as a ServiceNow partner and were named Partner of the Year 2022.
Find out more
###  Customer success stories
#### Central platform
Improve process efficiency
_​_
##### Customer situation
Historic applications such as Lotus Notes are expensive to maintain and no longer meet current and future requirements.
##### Our solution
The new requirements can be better met with the dynamic low-code process definition. Use the ServiceNow portal to control modern workflows for your customers and employees.
#### Service Management
Benefit from automation
_​_
##### Customer situation
The tool landscape in the company had become increasingly complex. At the same time, specific service workflows had to be aligned with core systems. The company was also lacking experts with a good understanding and clear procedures.
##### Our solution
With ServiceNow Customer Service Management, it is possible to automate an integrated, end-to-end workflow. The ServiceNow Agent Workspace gives employees access to enquiries and their status at any time, enabling optimum customer service.
#### Risk Management
Improve IT security
_​_
##### Customer situation
IT risk management needed to become even more reliable, allowing an immediate response to new risks and threats.
##### Our solution

text: ##### Our solution
With ServiceNow Customer Service Management, it is possible to automate an integrated, end-to-end workflow. The ServiceNow Agent Workspace gives employees access to enquiries and their status at any time, enabling optimum customer service.
#### Risk Management
Improve IT security
_​_
##### Customer situation
IT risk management needed to become even more reliable, allowing an immediate response to new risks and threats.
##### Our solution
The ServiceNow security dashboard provides an overview of IT risks and threats, allowing you to increase resilience, set priorities correctly and respond swiftly.
__ ‘Since all processes run via the ServiceNow platform of Swisscom, our customers always have full transparency.’
Stefan Ulrich, Head of Swiss Projects, Burkhalter Management AG
* Find out more
####  Sustainability
Digitised and automated business processes protect resources and the environment. This improves your carbon footprint.
Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: “I am over the moon that our efforts and consistent focus on our customers have paid off,” said a delighted Melanie Schefer Bräker, Head of B2C Customer Care at Swisscom. “This first place also shows that our continuing investment in training and coaching, reliable processes and stable systems is paying off.”
## Top availability and friendly staff
Swisscom once again achieved full marks for availability, which was rated ‘outstanding’. Waiting times have been significantly reduced, down from 2:35 to 1:34 minutes. Swisscom employees also came out on top for friendliness and information quality, both of which were rated ‘very good’. With a total of 466 points, Swisscom achieved the highest score of all the hotlines tested in Switzerland, Austria and Germany; making it the best mobile hotline among the German-speaking countries.
How connect tests: 296 testers contacted the hotlines of the different providers over several weeks. All network operators in Germany, Austria and Switzerland were contacted five times each with ten different questions at different times, resulting in 50 calls per provider.
## About the Swisscom hotline
We have more than 2000 employees serving our customers and are available 24 hours a day, seven days a week for advice, questions and technical support. In addition to the hotline, we are also available to our customers via the MySwisscom app, chat, WhatsApp and Apple Business Chat.
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## Contact us
### Media Relations
media@swisscom.com
Tel. +41 58 221 98 04
### Latest news about Swisscom

text: Andreas Weibel
Head of Broadcast, TV & Telehousing/COO
Andreas Weibel from Bern has been in charge of Swisscom Broadcast’s entire technical operation since 2020. He heads up the strategic development of the platforms and infrastructure and ensures that operational processes work effectively. He started his career at Swisscom in 2001 in the network area. He has an EMBA from Bern University of Applied Sciences.
Send e-mail LinkedIn

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Diversity Team
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# Team Diversity
##
Swisscom AG
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## More articles by Team
DevOps
A quick chat with Mary and Tom Poppendieck
Katja Wohlwend
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DevOps
Das war die Swisscom DevOpsWeek 2019
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text: #  Apple TV 4K
On this page:
Find information and instructions on how to install Apple TV 4K. Learn all about the device, how to set it up and get more help.
Go to product in shop
* ​Device and ports
* Set up and use
* Frequently asked questions
##  Device and ports
Download the instructions PDF for more information about Apple TV 4K.
Instructions Apple TV 4K(opens in new tab)
##  Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
###  Help topics & tips Apple TV 4K
* Set up Swisscom blue TV
* blue TV as an app
* Replay function
* Remote control
* Create a channel list
* Record a programme
* TV picture and sound problems
* Apple support
* Current faults
###  Instructions
#### Instructions (PDF)
* Instructions
##  Frequently asked questions
#### What are the technical characteristics of the Apple TV 4K?
All Apple TV 4K technical characteristics can be found here(opens in new tab).
#### Do I need an Apple ID to set up Apple TV?
If you purchased Apple TV 4K through us, you do not need an Apple ID to get started. However, an Apple ID(opens in new tab) is required to download additional apps to your Apple TV 4K as well as to access Apple services, such as the App Store, Apple Music, iCloud, iMessage, FaceTime and more.
#### Can I connect Apple TV 4K to the Internet via WLAN?
The Apple TV 4K can be connected over WLAN to the Internet-Box or to the WLAN-Box. You can also use an Ethernet cable or the Powerline 2000 Connection Kit to connect the Apple TV.
#### How do I set up my Swisscom remote control for Apple TV?
Turn on your TV and follow the steps on the Apple TV help page to set up your remote. On this page, you will also find an overview of the buttons and functions of your Swisscom remote control for Apple TV.
#### How do I pair the Swisscom remote control with Apple TV (again)?
To use your Swisscom remote with your Apple TV, you need to pair them.
If your remote isn't working properly after you have for example restarted your Apple TV, you need to pair the remote with Apple TV again:
* Make sure your remote is no more than 10 centimetres away from your Apple TV.
* For about 10 seconds, simultaneously press the remote's "MENU" and "+" button . Make sure to keep the remote close to your Apple TV.
* On your screen you will now be asked to start the pairing.
* After a few seconds your Swisscom remote will be paired with Apple TV and you can use it as usual.
#### I already have Apple TV at home. How can I use blue TV with it?

text: * For about 10 seconds, simultaneously press the remote's "MENU" and "+" button . Make sure to keep the remote close to your Apple TV.
* On your screen you will now be asked to start the pairing.
* After a few seconds your Swisscom remote will be paired with Apple TV and you can use it as usual.
#### I already have Apple TV at home. How can I use blue TV with it?
Download the blue TV app from the Apple App Store, start the blue TV app, log in with your Swisscom login and order an additional stream. To do this, follow the instructions on the screen.
If you order Apple TV 4K via Swisscom, the blue TV app is already pre-installed and you do not need to log in as well.
The blue TV app runs on Apple TV (2015 models and newer).
#### How can I control my TV with my Swisscom remote for Apple TV?
With the Swisscom remote for Apple TV, you can control the volume of your TV set, your AVR or your soundbar. This can be achieved by an automatic detection of your TV/AVR/soundbar by the Apple TV, or by “learning” the original TV remote. Please check the dedicated Apple support page(opens in new tab).
#### How can I use voice control to search for blue TV content?
With Apple TV 4K, you can only search for blue TV content using voice control from the search menu of the blue TV app.
If you are not in the search menu of the blue TV app when you hold down the microphone button and speak your search command, either Siri will be activated and search Apple for the corresponding content or the content of Apple+ will be searched without Siri. However, in either case, you will not see blue TV content.
#### What can I do with Siri?
All tips and tricks regarding the usage of Siri on the Apple TV 4K can be found here(opens in new tab).
#### What is different when watching TV with the Swisscom TV-Box than with the blue TV app?
When using blue TV via the app (e.g. on Apple TV 4K or Smart TV), the following functions and content are not available:
* Radio
* Teletext
* Sub-titles
* blue+ in UHD
Only stereo sound is provided, which can lead to delays of 12-22 seconds for Live TV.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: ## Zscaler Web Security based in Switzerland
#  Zscaler Cloud Services for secure access to the web and applications
Business applications run in the cloud and can be accessed by employees on the move or working from home, turning the Internet into a corporate network. Instead of traditional perimeter protection, companies need security solutions that protect endpoints and applications with a zero-trust approach in every network – no matter how sophisticated the cyberattacks.
###  Zscaler Services from the cloud for the cloud
A security service from Swisscom data centres in Switzerland, Zscaler protects access to applications via any connection and from any end device. A complex and expensive redirection of traffic via the company network is no longer necessary. Zscaler Internet Access serves as a web proxy for cloud environments and simplifies access control. Zscaler Private Access, on the other hand, replaces a conventional VPN for accessing on-premise applications and prevents attacker infiltration of the corporate network. Cost effective and quickly deployed, this service from the cloud saves you from having to install complex security hardware.
Kontakt
####  What’s in it for you:
* Zero-trust access to all company resources
* Better performance when accessing applications (no backhauling)
* Reduced complexity of the IT security stack
###  Your benefits
* Protection against cyber attacks when accessed via any connection
* Lower costs thanks to simplification of infrastructure
* Unified and simplified access control
###  When is it the right solution?
Your cloud strategy requires an IT security solution that reliably secures access to resources and applications from anywhere and supports both hybrid and multi-cloud architectures. The solution should also offer optimum protection against unknown dangers for your IT infrastructure.
Zscaler Services combine Security-as-a-Service directly from the cloud with access control and defence mechanisms in a unified architecture. Zscaler Internet Access and Zscaler Private Access protect your endpoints and applications as a Secure Access Service Edge (SASE) with a zero-trust approach. With the central cloud security platform, you also reduce the complexity of your infrastructure because there is no need for comprehensive security infrastructures for each individual cloud and local IT.
###  Why Swisscom?
* Data storage in Switzerland: we operate Zscaler in our own data centres.
* Expertise: our proven specialists have many years of experience.
* Market leader: according to Gartner, Zscaler is leading in secure web gateways.
###  Get started with Zscaler Web Security
##  Request a no-obligation quotation
Let’s find out together what we can do for you.
Request quotation
####  Factsheets
* Zscaler Internet Access
* Zscaler Private Access
####  Artikel
* Traditional security architectures offer insufficient protection
###  How Zscaler works
The Zscaler Services provide security directly from the cloud. As a web security gateway, Zscaler Internet Access secures Internet access over any connection, while Zscaler Private Access enables access to internal applications on premises and in the cloud as a remote access solution.
###  Choose the Zscaler services you need
##  Zscaler Internet Access
Secure Internet access to all your devices any time, anywhere with the following security features:

text: ###  How Zscaler works
The Zscaler Services provide security directly from the cloud. As a web security gateway, Zscaler Internet Access secures Internet access over any connection, while Zscaler Private Access enables access to internal applications on premises and in the cloud as a remote access solution.
###  Choose the Zscaler services you need
##  Zscaler Internet Access
Secure Internet access to all your devices any time, anywhere with the following security features:
* Comprehensive cloud security stack including firewall, IPS, sandboxing, URL filtering, and Cloud Access Security Broker (CASB)
* Detection of malware, cyber attacks and infected devices even in SSL-encrypted traffic
* An optimal user experience at all times thanks to direct access to cloud applications instead of backhauling
* Data leakage protection (DLP) with data protection extended to cloud applications
Go to fact sheet
##  Zscaler Private Access
Secure access to your applications with Zero Trust Network Access and replace complex VPN installations:
* Inside-out connectivity prevents lateral movements of attackers and DDoS attacks because external devices are not integrated into the company network
* Access control and segmentation at application level instead of network level
* Complete control over all activities per application and user
* Simplification of the local security stack and no backhauling
Go to fact sheet
###  Three specific examples
#### Microsoft 365 deployment
Secure and fast access to cloud services
**Customer situation**
The move to Microsoft 365 at a company with 650 locations led to WAN and firewall congestion when employees accessed cloud services.
##### Our solution
With Zscaler Internet Access, the employees can access Microsoft 365 directly and securely. In addition, usage can be prioritised over less time-critical traffic.
#### Schools on the Net
Safe surfing at school
**Customer situation**
Students should only be able to access suitable and intended websites and should be protected from explicit and unsolicited content.
##### Our solution
With Zscaler Internet Access, schools can create and customise rules for web browsing in self-service without requiring specific expertise.
#### Support for modern ways of working
Secure access to company applications
**Customer situation**
Employees are increasingly working outside of company premises; from home for example. Access to local applications is via VPN, which requires a complex infrastructure and does not offer optimum security.
##### Our solution
Zscaler Private Access simplifies access to local applications and prevents cybercriminals from progressing through a company network (lateral movement). The cloud-based approach replaces expensive and time-consuming VPN solutions and ensures Zero Trust Network Access (ZTNA).
__ «Our security is always up to date – and we save two hours of work daily.»
Pascal Fontaine, IT Manager , Python & Peter
* Find out more
###  Partnership
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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*
Martin Kaufmann, CEO of Meier Tobler AG, about IoT
#  “Failure is part of the plan”
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Meier Tobler AG is using IoT technology for a revolutionary business model. CEO Martin Kaufmann about the challenges on the road to digitalisation and why this path requires passion.
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Text: Hansjörg Honegger, Images: Luca Zanier
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Meier Tobler AG is capitalising on the IoT, connecting new heating systems to the internet as a standard practice and utilising artificial intelligence when troubleshooting. Do you feel like a pioneer?
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No. Start-ups are pioneers. We’re not even first movers. But what is true: We have already implemented a specific digitalisation project. This is in stark contrast to others who incessantly talk about digitalisation, but aren’t actually doing much. And we’re proud of what we’ve done.
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But you are a bit of a pioneer in your industry, aren't you?
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Heating apps have been around for a while now. But we don’t want to sell an app to our customers, but rather offer a useful service. Our customers won’t need to put their time and money into their heating system any more, because we’ll have cleared these problems out of the way for them – in the best case, without the user of the heating system even noticing.
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Was customer convenience an important driver?
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Definitely. It’s not about digitalisation or technology for them. We need to succeed in generating customer benefits.
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####  IoT modules for all requirements
Meier Tobler AG uses components of the modular IoT toolkit provided by Swisscom. Our IoT experts, who are not affiliated with a particular industry, will provide you with support through all stages of finding ideas, development and the implementation of new applications. This allows you to improve your processes, products and services, to boost customer satisfaction and to distinguish yourself from the competition.
> To the IoT toolkit
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"It’s not about digitalisation or technology for them. We need to succeed in generating customer benefits."
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You need a lot of passion to realise projects like this.
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Absolutely. In our case, it’s our service manager who stands behind the project with endless passion.
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But you also need a healthy dose of passion among the Management Board and even the Board of Directors as well.
Why is that?
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Anyone who approaches a project like this with a business plan or a straightforward ROI calculation won’t end up doing anything, because the risk is too great. We ended up knocking our project on the head about three times, because the technical basis had changed altogether.
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But the ROI is, at the end of the day, actually right.
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No, for this project in particular it was so bad that we wouldn't have been able to pursue it at all. But I am more than convinced that we are betting on the future. Our Smart-Guard project in combination with the Swisscom IoT Cloud offers a trailblazing service.
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But the ROI is, at the end of the day, actually right.
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No, for this project in particular it was so bad that we wouldn't have been able to pursue it at all. But I am more than convinced that we are betting on the future. Our Smart-Guard project in combination with the Swisscom IoT Cloud offers a trailblazing service.
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Martin Kaufmann, CEO Meier Tobler AG
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Will the project remain a lonely beacon of hope, or will digitalisation send shockwaves through the company?
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The Smart-Guard project has unleashed something. We are looking into the topic of digitalisation very intensely at present. Especially at the moment, because a fusion with the Tobler company is pending. We are currently working on a range of different issues: How can products and services be improved, or be accomplished, by means of digitalisation? And: What is the optimal way to digitalise business processes?
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Was there a particular event that demonstrated the importance of digitalisation to you?
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We were the first company in Switzerland to switch from paper reports to electronic reports back in 2001. That was revolutionary.
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So it’s true: A pioneering company.
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(Laughs) Yes, it’s true. We were really proud of it at the time. We processed 150,000 reports by hand, with several changes of media format. The pads needed for the reports alone cost us CHF 100,000 per year. Today, however, the challenge we are facing is transforming the technical possibilities into real services for our customers.
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Why are you struggling with it?
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We love complicated technology! But when it comes to products and services, at the end of the day it’s primarily a matter of straightforward, comprehensible offers. We now address these challenges in interdisciplinary teams that develop solutions, and it doesn’t matter if what they come up with flops every now and then.
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So there’s no stigma to failure?
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No, not at all! Development proceeds quickly, and you need to be adaptable. It's normal for things to not work out all the time.
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That also happened during the Smart-Guard project. Were there moments in which you were tempted to bury the project altogether?
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No, you need to show tenacity and make sure you remain flexible. We had a hard time with the idea of “never look back”, because we didn’t learn to work that way. But things are done differently today.
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Martin Kaufmann is being interviewed
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Engineers are used to working in clear-cut projects with specific milestones. That’s something that has become difficult in this environment.
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Yes, it really isn’t that easy. But there are times in which you need to show you’ve got the courage to throw these principles overboard. Like you yourself said: Sometimes you need to be a pioneer.
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The question is: Where to invest and where not to invest? How do you find the information that allows you to make the right decisions?
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text: * * *
Yes, it really isn’t that easy. But there are times in which you need to show you’ve got the courage to throw these principles overboard. Like you yourself said: Sometimes you need to be a pioneer.
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The question is: Where to invest and where not to invest? How do you find the information that allows you to make the right decisions?
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From a technical perspective, I rely heavily on my experts. My head of IT, or the service manager, for example, are extremely well informed. My responsibility is to realise new opportunities in a business case. There are so many terrific technical solutions out there, but only a fraction of them allow you to effectively earn money over the long term.
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Your new Smart-Guard solution makes completely new job profiles necessary. Where will you find the corresponding experts?
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We need experts in remote diagnosis, whom we train ourselves. They need to be heat pump specialists. Furthermore, we need people who monitor the IT landscape. For this, we’re following what young IT experts are doing. The third vocational group is proving difficult. We offer predictive maintenance and to do this, we need data analysts with expert knowledge of heat pumps. The fight for these specialists will be a fierce one.
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"We are a Swiss company and we want to work with Swiss partners, that's simply who we are."
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The new solution is being implemented by Swisscom. Of all the companies you could have worked with, what made you think of this service provider?
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Swisscom has been our partner for years and years. We implemented the report solution that we talked about beforehand together with Swisscom. We are a Swiss company and we want to work with Swiss partners, that's simply who we are. Of course, the solution also made an impression on us too.
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What’s next on the digitalisation trajectory?
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We have formulated our ambitions clearly: We want to promote the digitalisation of our industry. The problem today is that no-one has energy efficiency in buildings under control. We will be solving this problem with Smart-Guard. I am convinced: If all heating systems in Switzerland could be optimally set, you could save 20 percent of the energy they use.
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Martin Kaufmann is being interviewed
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Digitalisation in the home isn’t just an issue for heating companies. Do you work together with other providers?
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One of the biggest challenges when it comes to building technology are the lack of standards. There’s an initiative organised by well-known Swiss companies such as V-Zug, ABB, Schindler and Meier Tobler, who are also involved in tackling this problem.
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You talk about smart homes, which even includes entertainment electronics. Are you toying with the idea of using the heating system for central building automation?
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Well, that might be thinking things too far. But yes: Every residential building has a heating system, and it seems obvious to use it for the building automation.
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text: * * *
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You talk about smart homes, which even includes entertainment electronics. Are you toying with the idea of using the heating system for central building automation?
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Well, that might be thinking things too far. But yes: Every residential building has a heating system, and it seems obvious to use it for the building automation.
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###  IoT modules for all requirements
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Meier Tobler AG uses components of the modular IoT toolkit provided by Swisscom. Our IoT experts, who are not affiliated with a particular industry, will provide you with support through all stages of finding ideas, development and the implementation of new applications. This allows you to improve your processes, products and services, to boost customer satisfaction and to distinguish yourself from the competition.
> To the IoT toolkit
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More on the topic
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New business models, new job profiles
#### IoT revolution in the heating sector
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New business models, new job profiles
#### IoT revolution in the heating sector
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Industrial IoT: Making products smart
#### Meier Tobler AG: Our heat pumps needed to get on the Internet
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Industrial IoT: Making products smart
#### Meier Tobler AG: Our heat pumps needed to get on the Internet
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text: # We are ready for your enquiry about Data Center Solutions & Services.
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Data Center Solutions & Services**
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text: #  Stay available
On this page:
Stay available with call forwarding and simultaneous ringing. Find out how to switch fixed network call forwarding on and off.
* Activate call forwarding
* Deactivate call forwarding
* Simultaneous ringing
* Parallel calling
* Costs
##  Activate call forwarding
The quickest and simplest way to redirect calls from your fixed network phone is via My Swisscom (Customer Center). You can activate temporary or long-term call forwarding.
The following instructions show you how to activate temporary call forwarding using your telephone keypad.
#### I want to forward my calls immediately.
1. Pick up the receiver
2. Press *️⃣
3. Enter 2️⃣1️⃣
4. Enter the destination number
5. Press #️⃣
6. Press call (only for cordless telephones)
7. Wait for the activation confirmation
8. Put down the receiver
9. Call forwarding has been activated
Example: *210791234567#
#### I want to forward my calls after 25 seconds.
1. Heben Sie den Hörer ab
2. Drücken Sie die Taste *️⃣
3. Geben Sie 6️⃣1️⃣
4. Geben Sie die Zielnummer ein
5. Drücken Sie die Taste #️⃣
6. Drücken Sie anrufen (nur bei schnurlosen Telefonen)
7. Warten Sie die Einschaltbestätigung ab
8. Legen Sie den Hörer auf
9. Die Umleitung ist aktiviert
Beispiel: *610791234567#
#### I want to forward my calls when the line is busy.
1. Pick up the receiver
2. Press *️⃣
3. Enter 6️⃣7️⃣
4. Enter the destination number
5. Press #️⃣
6. Press call (only for cordless telephones)
7. Wait for the activation confirmation
8. Put down the receiver
9. Call forwarding has been activated
Example: *610791234567#
###  Activation via customer centre, business telephony app or crown button
You can activate call forwarding in My Swisscom(opens in new tab) or via the Business Telephony App (only for customers with inOne SME office). The latest generation of Swisscom fixed network telephones (HD) also have a crown button. You can use it for personalised functions, such as call forwarding.
The quickest and simplest way to forward calls from your mobile phone is via the Swisscom Cockpit(opens in new tab).
1. Go to the menu in the upper right corner.
1. Select call settings.
1. Swipe the slider to divert the call if the line is busy, there is no answer or the person is unavailable.
1. "Save" turns on your call forwarding as desired.
1.   2.
__ Previous __Next
Most devices also have the option to activate call forwarding in the settings. Read your device instructions(opens in new tab) for more details. If your device is not listed, try using the instructions for an earlier or later model.
##  Deactivate call forwarding
#### I want to deactivate the service that forwards my calls immediately.
1. Pick up the receiver
2. Press #️⃣
3. Enter 2️⃣1️⃣
4. Press #️⃣
5. Press call (only for cordless telephones)
6. Wait for the activation confirmation
7. Put down the receiver
8. Call forwarding has been deactivated
Example: #21#
#### I want to switch off the service that forward my calls after 25 seconds.
1. Pick up the receiver
2. Press #️⃣
3. Enter 6️⃣1️⃣

text: #### I want to deactivate the service that forwards my calls immediately.
1. Pick up the receiver
2. Press #️⃣
3. Enter 2️⃣1️⃣
4. Press #️⃣
5. Press call (only for cordless telephones)
6. Wait for the activation confirmation
7. Put down the receiver
8. Call forwarding has been deactivated
Example: #21#
#### I want to switch off the service that forward my calls after 25 seconds.
1. Pick up the receiver
2. Press #️⃣
3. Enter 6️⃣1️⃣
4. Press #️⃣
5. Press call (only for cordless telephones)
6. Wait for the activation confirmation
7. Put down the receiver
8. Call forwarding has been deactivated
Example: #61#
#### I want to switch off the service that forwards my calls when the line is busy.
1. Pick up the receiver
2. Press #️⃣
3. Enter 6️⃣7️⃣
4. Press #️⃣
5. Press call (only for cordless telephones)
6. Wait for the activation confirmation
7. Put down the receiver
8. Call forwarding has been deactivated
Example: #67#
Call forwarding is one of the services you can cancel in the Swisscom Cockpit(opens in new tab) under call settings.
1. Go to the menu in the upper right corner.
1. Select call settings.
1. Slide the slider if you want to turn off the redirection when busy, no response, or unreachable.
1. "Save" turns on your call forwarding as desired.
1.   2.
__ Previous __Next
Most devices also have an option to deactivate call forwarding in the settings. Read your device instructions(opens in new tab) for more details. If your device is not listed, try using the instructions for an earlier or later model.
##  Simultaneous ringing
Your mobile phone rings at the same time as your fixed network phone with the Simultaneous ringing function. So you don’t miss any calls, even when you are out of the office.
You can switch on the function in My Swisscom and enter the mobile phone number you want to ring at the same time as your fixed network telephone.
###  Please note:
You cannot activate "Simultaneous ringing" if you have already activated call forwarding on your phone (*21). "Simultaneous ringing" can be used for busy lines (*67) or when there is no answer, but not on the same number that you are using for forwarding calls.
##  Parallel calling
Parallel calling lets you make or take a call with your fixed network telephone when you are already on a call. You need:
* a second fixed network telephone
* One-off activation of the “call waiting” function in My Swisscom
Use the “Activate call waiting” link to access to My Swisscom and change from “Engaged tone” to “Dialling tone”. When you are already on a call you will then hear a blip (tapping) when you receive a second call. At the same time, an additional fixed network telephone rings and the caller hears the call tone.

text: * a second fixed network telephone
* One-off activation of the “call waiting” function in My Swisscom
Use the “Activate call waiting” link to access to My Swisscom and change from “Engaged tone” to “Dialling tone”. When you are already on a call you will then hear a blip (tapping) when you receive a second call. At the same time, an additional fixed network telephone rings and the caller hears the call tone.
If you want to activate parallel calling with your mobile phone, switch on the “call waiting” function via the settings on your device. Check the device instructions(opens in new tab) for details of how to configure the settings on your device. If your device is not listed in the selection, try using the instructions for an earlier or later model.
##  Costs
Call forwarding and simultaneous ringing services are free of charge. The caller only pays the charges to the number dialled. However you are charged if you:
* divert a call to a number that is not free within your subscription (e.g. a mobile number). The call is then charged as if you had made the call yourself.
* if call forwarding is active while you are abroad. The roaming tariff is also billed in this case. We would therefore recommend that you switch off call forwarding while travelling abroad or purchase a (mobile) data package.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: The Swisscom Digital Business Unit focuses on digital services for SMEs through localsearch, activities in the fintech area and blockchain-based solutions. It also continuously researches other segments that could become relevant for Swisscom.
Swisscom and banks pilot a reference rate for digital assets
SIX joins forces with Swisscom & Sygnum joint-venture Custodigit to build Institutional Digital Asset Gateway

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Thomas Haller
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# Thomas Haller
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Swisscom AG
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* Identify common potential
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#  Third Party Services
A company that is familiar with the latest innovations can use that knowledge to obtain competitive advantages. However, advancing digitalisation and the individual nature of customer requirements demand a deep understanding as well as specialist knowledge in various IT disciplines. No provider can specialise in every field, which is why we rely on an extensive partner ecosystem.
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> Whether for start-ups or global corporations, we work with our partners to provide an even better service for our customers.
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Swisscom B2B Customers is the leading company in Switzerland focussing on addressing the ICT needs of the biggest companies and organisations. Swisscom opens the potential of digital transformation for its partners and customers. The core competencies of Swisscom B2B Customers include integrated communication solutions, IT infrastructure and cloud services, workplace solutions, SAP services and extensive outsourcing solutions, particularly for the banking and financial sector.
Become a Swisscom partner and navigate your way into the digital future together with us.
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text: Posted on 13\. April 2023Text: Felix Raymann | Media: Swisscom
IoT systems create valuable new opportunities for companies to support their business. But focusing on connectivity alone is not enough to successfully navigate the digital transformation. Five questions, tips and answers about the key requirements.
Cost pressure, agility, service orientation, new use cases: companies are currently under greater pressure than ever to remain competitive. The solution to many of these business challenges lies in the added value of data. In order to make profitable use of existing or newly generated data, it must be integrated into modern infrastructures with a clear concept. Roger Kaspar, Lead Data-Driven Business at Swisscom, is familiar with the requirements and pain points of companies that are up-to-date with the digital transformation and need new impetus. He answers five pressing questions.
> > ‘Connectivity alone is no longer enough. You need to transform your generated data into added value.’
>>
>>  **Roger Kaspar** is Lead Data-Driven Business at Swisscom. He is an IoT pioneer and a proven expert in digital transformation projects. He is in constant contact with companies from all sectors and knows what is important and what challenges they face.
## **Five questions for the expert about IoT and data-driven business**
### 1\. How has IoT changed in recent years?
In the past, the focus was on the technical aspect, i.e. the connectivity of devices, sensors and machines. With new technical possibilities, machines can be connected to each other to bring about certain benefits. Today, this technical approach is often no longer enough. Just connecting things together because you know how to do it is not productive. Now, the focus is on targeted data acquisition, data utilisation and, above all, the resulting added value for the business. We have to move away from the fixation on technology and follow a benefit-oriented approach.
### 2\. How does data create added value?
On a data platform fed by different sources, suitable applications and analyses within the data sets generate new patterns, insights and thus possible use cases that are not possible with an isolated approach. An IoT system could be one of these data sources, but so could ERP or other silos such as databases, BI analyses, logistics and CRM software, and so on. By addressing new questions and ‘marrying’ different data sets, new applications can be tried out easily. Existing data silos therefore need to be dismantled and integrated into a modern data platform such as a data lake or data warehouse in order to actually derive added value from the data.
### 3\. How do companies generate new digital use cases?

text: ### 3\. How do companies generate new digital use cases?
An adequate digital strategy is needed to create the technical, organisational and procedural basis for new business applications. The data platform I’ve already mentioned – and therefore data available with the required performance – is also needed. Without this foundation, the effort required to introduce new use cases is enormous, because the entire layout has to be rebuilt each time. On a modern data platform, ideally in the cloud, new ideas can be implemented more easily and quickly.
Successful use cases differ from others in that they have a clear added value as their objective – such as increased efficiency, new services or new business models. A focus on the end user – i.e. a user-centred design – also helps such new opportunities to be explored.
### 4\. How does a company become a digital-driven business?
The digital strategy must be derived from the business strategy and consistently followed. A cross-company data concept and a modern data platform without silos are just as important as the question of how to incorporate the cloud. IoT and cloud infrastructures can become drivers of new business cases and thus data-driven business.
### 5\. How is Swisscom helping to implement the digital transformation?
We take a holistic approach and do not just look at individual needs; we also analyse the situation and the digital maturity of a company holistically. To develop a digital strategy, we use our ‘Rethink your digital journey’ framework. The aim is to find out where the obstacles lie and how data can be used profitably. It is essential that this is determined at an early stage of the digital transformation. We often see that companies only use external expertise when it comes to detailed implementation (for example implementing connectivity to develop an IoT system). However, it is much more beneficial to create a solid foundation for the entire future digital data business from the outset, ideally with external benchmarking, otherwise the approach is almost always too technology-focused.
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## Advice on digital transformation?
Would you like to rethink your digital business? Thanks to our proven customer-centric Rethink method, we can tackle your business transformation together.
Find out more and get in touch
## Tips and success factors for the digital transformation
* **Rethink your digital journey:** rather than starting with a single use case (IoT networking, app, etc.), rethink your digital business and develop a modern data strategy.
* **Expertise:** take advantage of external expertise on the transformation, implementation plan and technology.
* **Create value:** find added value in the data and make use of it.
* **User-centred design:** align your digital strategy with end users (customers, employees) and consider the pain points of the business.
* **Data integration:** move existing data sets or new data generated by IoT to a data platform (data lake, data warehouse in the cloud) and use more intelligent processing methods (analytics, AI, ML, BI)
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text: * **User-centred design:** align your digital strategy with end users (customers, employees) and consider the pain points of the business.
* **Data integration:** move existing data sets or new data generated by IoT to a data platform (data lake, data warehouse in the cloud) and use more intelligent processing methods (analytics, AI, ML, BI)
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Weil Familie nicht nur Familiensache ist - getIT
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# Weil Familie nicht nur Familiensache ist
Nina und Reto haben drei kleine Jungs. Und arbeiten beide 70% - sie bei Swisscom, er bei Watson. Sie haben den Luxus, dass die Kinder familienintern betreut werden – die Grosseltern decken mitunter ebenfalls zwei Tage ab. Nina hat ihren Job als Leiterin Kommunikation für Privatkunden nicht nur übernommen, weil sie dachte, das wuppt sie mal eben mit links mit (damals) zwei kleinen Kindern. Sondern, weil ihre Vorgesetzten ihr zutrauten, diese Führungsposition in Teilzeit zu rocken. Und weil ihr Mann kein Weekend-Papa sein wollte. Gemeinsam machen sie Familie zur Familiensache.
Team Diversity ,
12 May 2023
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Nina und Reto Fehr sind ein mögliches Beispiel, wie man es auch machen kann, wenn es um Familie und Job geht. Also um die sogenannte Balance, die irgendwie nirgends so recht in Balance zu sein scheint.
### Ihr arbeitet beide 70%. Wieso gerade dieses Pensum?
Nina: 80% waren uns irgendwie zuviel, weil die Kinder noch so klein sind. Und die Kinderbetreuung ging wunderbar auf so – Reto ist ein Tag daheim, ich meistens zwei, meine Mutter hütet an einem weiteren Tag und Reto’s Eltern an einem anderen.
Reto: Für mich war von Anfang an klar, dass ich maximal 80 Prozent arbeite, wenn wir Kinder haben. Ich will nicht erst wissen, was meine Kinder für Hobbys haben, wenn ich die Rechnung dafür erhalte. Ich bin zu 70% angestellt, habe aber noch ein Mandat für die restlichen 10%."
### Also ging alles ganz smooth vom Berufsleben vor den Kindern zu jenem mit den Kindern?
Reto: Vor den Kindern war ich bei Watson Leiter der Sportabteilung. Bedeutete: viele Sitzungen, viele Wochenend-Einsätze, viele Abende, an denen ich weg war. Ein Jahr nach der Geburt meines ersten Sohnes wechselte ich ins Datenteam. Ein Segen, denn es bedeutete mehr 9 to 5, ein weniger voller Terminkalender – für mich.
Nina: Bei mir war es genau umgekehrt. Ich war schon bei Swisscom bevor ich Kinder hatte. Und habe schon damals «nur» 90 Prozent gearbeitet. Dieser Luxus von Extra-Zeit für mich selbst habe ich voll und ganz ausgekostet. Zum Beispiel mit einer Ausbildung im Fitnessbereich.
Der Schritt zu 70% nach der Geburt des ersten Kindes war dann gar nicht so gross. Ich hatte vor drei Jahren dann auch die Chance, die Funktion als Verantwortliche Kommunikation im Privatkundenbereich zu übernehmen. «Geht denn das, mit (damals) zwei kleinen Kindern?», habe ich mich gefragt.
Das hat sich Swisscom aber nicht gefragt. Da standen nie Zweifel im Raum.
### _«Traust du es dir zu, das zu machen?», war ihre Frage._

text: Der Schritt zu 70% nach der Geburt des ersten Kindes war dann gar nicht so gross. Ich hatte vor drei Jahren dann auch die Chance, die Funktion als Verantwortliche Kommunikation im Privatkundenbereich zu übernehmen. «Geht denn das, mit (damals) zwei kleinen Kindern?», habe ich mich gefragt.
Das hat sich Swisscom aber nicht gefragt. Da standen nie Zweifel im Raum.
### _«Traust du es dir zu, das zu machen?», war ihre Frage._
Es ging um meine fachliche Kompetenz, nicht ums Rundherum. Ich hätte den Job aber nie angenommen, wenn ich nicht Reto daheim gehabt hätte, der Familie zur Familiensache machte. Schon ohne Kinder haben wir besprochen: Er wollte als Vater nicht 100% arbeiten. Und ich als Mutter nicht 100% daheim sein. Er hat mich immer stark ermutigt, Karriere zu machen und hält mir den Rücken frei wo er kann.
### War es für dich schwierig, nach den Mutterschaftsurlauben wieder einzusteigen?
Nina: Nein. Dreimal hatte ich wieder eine unbändige Lust, arbeiten zu gehen.
### Und dich hat nie das vielzitierte schlechte Gewissen geplagt?
Nina: Aber klar hat es das. Obschon ich keines hätte haben müssen, schliesslich waren die Kinder ja jeweils bei Reto oder unseren Eltern – besser geht’s nicht!
### _Dieses Gefühl ist jedoch Teil von althergebrachten Rollenbildern, von denen wir uns – zumindest bisher – leider noch nicht ganz verabschieden konnten._
Reto: Um ehrlich zu sein: Ich wär gern noch mehr daheim. Ich denke auch, dass Männer das schlechte Gewissen generell besser abstellen können als Frauen.
Nina: Ja, am Anfang konnte ich das viel schlechter als du.
Reto: Man(n) muss sagen: Ich kann es noch nicht so gut wie du, aber ich lerne es jetzt.
### Vereinbarkeit von Beruf und Familie - ein grosses Thema. Auch für Unternehmen?
Nina: Es ist mir bewusst, dass nicht alle solche Vorzüge geniessen, wie ich es mit meiner Arbeitgeberin tue. Den Präsentismus gibt es fast nirgends mehr bei uns - es kommt nicht drauf an, wann man seinen Job macht, Hauptsache, man macht ihn gut.
Für mich ist es super, mal um 17 Uhr den Laptop zuzuklappen und ihn dann, wenn die Kinder schlafen, wieder hervorzuholen. Dies mag (für viele) nicht die perfekte Work-Life-Balance sein, aber für mich stimmt es.
### Was müssen Unternehmen denn tun, dass Vereinbarkeit lebbarer wird?
Reto: Dass man Aufstiegschancen hat, wenn man nicht 100% arbeitet. 80 Prozent sollten definitiv reichen für eine Leitungsposition. Darunter wird es sicher knapp. Auch die Flexibilität des Home Office hilft. Natürlich nicht um nebenbei Kinder zu bespassen – das ist unmöglich. Aber es schenkt dir Zeit durch den Wegfall des Arbeitsweges.
Nina: Das unterstreiche ich so. Der Austausch mit den Menschen ging in den letzten 2.5 Jahren jedoch etwas verloren. Gerade wer Teilzeit arbeitet, sollte sich auch mal wieder im Büro zeigen.
### Vereinbarkeit hat viel mit Rollenbildern zu tun. Seht Ihr Euch als solche?
Nina: Ja, ich hoffe, wir sind Rollenbilder. Wie Reto schon sagte: In unserem Umfeld geht es schon traditionell zu und her.

text: Nina: Das unterstreiche ich so. Der Austausch mit den Menschen ging in den letzten 2.5 Jahren jedoch etwas verloren. Gerade wer Teilzeit arbeitet, sollte sich auch mal wieder im Büro zeigen.
### Vereinbarkeit hat viel mit Rollenbildern zu tun. Seht Ihr Euch als solche?
Nina: Ja, ich hoffe, wir sind Rollenbilder. Wie Reto schon sagte: In unserem Umfeld geht es schon traditionell zu und her.
### _Das ist ja wahnsinnig, 70% zu arbeiten mit drei kleinen Kindern» oder: «Bist du eigentlich auch mal daheim?» Solche Sprüche höre ich schon öfters._
Jede Familie muss für sich selbst entscheiden, wie sie sich aufstellen möchte. Ich sehe uns soweit als Rollen-Vorbilder, dass wir aufzeigen, wie es auch funktionieren kann.
### _Es muss nicht so sein wie vor 50 Jahren._
Reto: Wenn ich mit unseren drei Kindern am einkaufen bin, drehen sich schon die Köpfe. «Wow», sagen die Leute dann und bewundern mich, als wäre ich ein Held. Dabei tue ich das, was Nina auch tut. Die Kinder betreuen.
Ist Besuchstag oder sonst ein Anlass tagsüber an der Schule, bin ich nicht der einzige Vater, aber viele sind wir nicht. Es ist noch immer ungewohnt. Aber ich will da sein. Dabei sein. Wir können nicht nur von Rollenaufteilung und Gleichberechtigung bei der Kindererziehung reden, wir müssen es machen. Auch wenn dies (manchmal) Mehraufwand bedeutet.
**Vereinbarkeitsmassnahmen der Swisscom:**
Flexible Arbeitsformen
* Homeoffice
* Mobiles Arbeiten in der Schweiz
* Flexible Arbeitszeiten
Mehr Zeit für Privates
* Ferienkauf
* Unbezahlter Urlaub
* Langzeitkonto
* Sabbatical (Kader)
Arbeitsmodell
* Teilzeit (auch auf Probe)
* Jobsharing
Weiterbildungsangebote
* 5 Aus- & Weiterbildungstage
* Health-Angebote (Stressmanagement, Selbstmanagement usw.)
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## An article by:
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Find the job or career to suit you. A career where you can make a difference and continue your personal development.
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text: # Isa Müller-Wegner
Head of Group Strategy & Business Development
Member of the Group Executive Board since June 2023
Born 1977
Swiss/German citizen
MBA, Harvard Business School
MA PPE, Oxford University
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Download CV
Isa Müller-Wegner has been Head of Group Strategy & Business Development and a member of Swisscom Ltd’s Group Executive Board since June 2023. She holds an MBA with high distinction from Harvard Business School and a Master of Arts (PPE) from Oxford University. She started her career as a consultant at Arthur D. Little in London, UK. After a stint as a strategist at the British Broadcasting Corporation, she moved to Bain and Company, where she assisted companies in customer-related industries such as telecommunications and consumer goods in strategy and post-merger integrations. From 2015, she was responsible for eBay International’s multi-billion-dollar business across much of Europe, including Italy, France, Spain and Turkey. Before joining Swisscom, she was Executive Vice President at Bain Capital Private Equity, where she led portfolio companies in various industries.
“As a leading tech innovator and one of the strongest and most sustainable brands in the world, Swisscom has unique opportunities for growth in Switzerland and abroad.”
## Career
* 1999–2002: Consultant, Arthur D. Little, London
* 2002–2003: Business Strategist for Television, British Broadcasting Corporation, London
* 2005–2007: Consultant, Bain and Company, London
* 2007–2014: Principal, Bain and Company, Zurich
* 2014–2015: Head of EMEA Strategy, eBay International, Zurich
* 2015–2017: COO Emerging European Countries, eBay International, Zurich
* 2017–2019: General Manager Emerging European Markets, eBay International, Zurich
* 2019–2023: Executive Vice President, Bain Capital Private Equity, London
* June 2023 to date: Head of Group Strategy & Business Development, Swisscom Ltd and member of the Group Executive Board
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text: What about 5G now?
Get the 5G Flyer(opens in new tab)
# Mobile telephony and health
With the rollout of 5G, there has been a lot of discussion surrounding the possible health risks associated with mobile telecommunication and mobile phone use. How harmful are mobile communications really? What precautions are Swisscom taking to protect people?
## Swisscom takes concerns very seriously.
The safety of society and the environment is also central to the operation of the mobile network. Swisscom addresses concerns about possible risks through research, education and precautionary tips. Swisscom complies with the applicable federal requirements at all times.
####  Precautionary limits
In Switzerland, particularly strict limits apply in places where people spend a lot of time. Known as installation limit values, these limits are ten times lower than recommendations of the World Health Organisation.
Go to info chart
####  Transparency
We ensure transparency at all times by publishing information about the electrical field strengths of our network and mobile phone output power levels.
Electrical field strength map
####  Dialogue
We seek dialogue with all those involved in order to jointly develop optimal solutions for all.
Dialogue model antenna sites
####  Initiative
We support proactive initiatives by providing info material and tips on optimal behaviour at home and or on the move.
Get the 5G Flyer
####  Research
Swisscom supports the independent Swiss Research Foundation for Electricity and Mobile Communication (FSM) at ETH Zurich.
Go to FSM
####  Prevention
As a precautionary measure, we offer headsets and speakers to reduce the impact of mobile phone use on the body.
Go to accessories
## Why 5G?
It is well known that 5G represents the foundation for the industry of tomorrow, for the smart agriculture of the future and, one day, for the optimal management of traffic flows. But how do you benefit from all this? Even if you don’t use 5G at all, 5G helps to avoid data congestion on the mobile network. (length 01:04 min.)
A 5G antenna does not emit any stronger or different radiation than any other mobile technologies. It emits ‘non-ionizing radiation’. It may sound mysterious, but you’ll find plenty in any domestic kitchen. This video explains why. (length 01:18 min.)
5G currently only uses frequencies that have been in use for a long time, and will continue to use these frequencies for years to come. Including some wavelengths used to make media history. (length 01:26 min.)
More than 4,000 studies have already been conducted into mobile technology – and no risk has been proven either to humans or animals. (length 00:51 min.)
The physical infrastructure of 5G works in the same way as its predecessor technologies: from the basic principle to the frequencies used – nothing has changed. (length 00:52 min.)
1.   2.   3.   4.   5.
__ Previous __Next
## Facts or opinions?
Discussion on mobile communications and environment
## Is Switzerland afraid of mobile tele­communication?
1 in 10
feel affected by radiation from mobile communication masts in their homes.

text: The physical infrastructure of 5G works in the same way as its predecessor technologies: from the basic principle to the frequencies used – nothing has changed. (length 00:52 min.)
1.   2.   3.   4.   5.
__ Previous __Next
## Facts or opinions?
Discussion on mobile communications and environment
## Is Switzerland afraid of mobile tele­communication?
1 in 10
feel affected by radiation from mobile communication masts in their homes.
Source: Swiss Federal Statistical Office(opens in new tab)
5 in 10
think that mobile communication masts are dangerous. Motorised vehicles 70% and climate change 80%.
Source: Swiss Federal Statistical Office(opens in new tab)
A quick glance at social media suggests that the majority of the Swiss population is wary of mobile communications. Is this true?
Here are some figures from the Federal Statistical Office on mobile phone usage
Investitionen in die Zukunft(opens in new tab)
ASUT fact check: 5G mobile technology(opens in new tab)
9 in 10
use a smartphone; more than half have two or more devices.
Source: Swiss Federal Statistical Office(opens in new tab)
OECD(opens in new tab)
## Contact
Do you have questions on the topic?
A team of experts in communication, mobile radio and health is there for you.
Send e-mail(opens in new tab)
## Frequently asked questions
#### You are blanketing Switzerland in electrosmog. Can you prove that it is not a hazard?
No, we can't do that. Just as it isn’t possible to prove that electrical household appliances are harmless, there is no way to conclusively and definitively prove a “non-effect”. As far as mobile communications are concerned, the established science and responsible bodies (such as the World Health Organisation or the Swiss Federal Office for the Environment) have given the all-clear regarding the immissions of mobile communications antennas.
#### We've been arguing for decades about whether mobile communication is dangerous or not. You say no, but you're biased. People affected by electrosmog say yes, but they could be mistaken. So who can we trust?
Here at Swisscom, we trust expert organisations that are committed to science and impartiality. In our case they are:
* the Federal Office of Environment (for masts),
* the Federal Office of Public Health (for mobile phones),
* the ETH Research Foundation for Electricity and Mobile Communication (on both subjects)
* and the World Health Organisation (also on both subjects).
Check out these sources online and you will agree that their opinions are well-founded.
#### I am affected by the electrosmog from your mobile masts (sleeplessness, lack of concentration, depression). What should I do?
It’s likely that mobile communications antennas are one of several sources of electromagnetic fields present in your home (and probably a weak one at that). Please have the cause of your ailment diagnosed without bias. The right specialist in this case is a doctor. If necessary, seek a second expert opinion.

text: #### I am affected by the electrosmog from your mobile masts (sleeplessness, lack of concentration, depression). What should I do?
It’s likely that mobile communications antennas are one of several sources of electromagnetic fields present in your home (and probably a weak one at that). Please have the cause of your ailment diagnosed without bias. The right specialist in this case is a doctor. If necessary, seek a second expert opinion.
#### Your lobby keeps repeating the same mantra that mobile electrosmog isn't dangerous. That's exactly how it was for asbestos.
This is not an accurate comparison. In the case of asbestos, it was scientifically proven that this material causes cancer and the biological mechanisms were also known. Appropriate action followed quickly thereafter. In the case of emissions from mobile masts and phones there is no such proof and thus no causal explanations of hazards.
#### Where there's smoke, there's fire. Studies repeatedly indicate the hazards of electrosmog from mobile communications.
No, there is neither proof nor indications of this. A few isolated studies have merely observed effects. However they would have to re-occur in similar follow-up studies to be deemed as indications. The mechanisms of this would then have to be explained and understood in depth for it to be proved. No study on mobile communication to date has been able to do this.
#### According to the "Mobilfunk" cancer research agency, mobile communications induce cancer. What do you say to that?
The International Agency for Research on Cancer (IARC) doesn't say this. Mobile emissions are merely listed in Category 2B. This list includes agents for which limited indications have been found of a cancer-inducing effect in animal tests, but none in humans and vice-versa. Artificial sweeteners and more than 200 other common substances are listed here, none of which have become a major issue.
### Downloads
What about 5G? (2.4 MB)
Bericht des Bundesrates: Zukunftstaugliche Mobilfunknetze (BR)
Infobroschüre Swisscom: Investitionen in die Zukunft (1.2 MB)
Strahlungsarm unterwegs und zu Hause (753 KB)
ASUT fact check: 5G mobile technology (332 KB)
Bericht der Arbeitsgruppe Mobilfunk und Strahlung (2.2 MB)
### Links
Research Foundation for Electricity and Mobile Communication
Federal Office of Environment
Federal Office of Public Health
Federal Office of Communications
World Health Organisation
International Commission on Non-Ionizing Radiation Protection
EMF portal: summarises scientific research data on the effects of electromagnetic fields
Federal Office for Radiation Protection: informational web page on electromagnetic fields by the German Federal Office for Radiation Protection

text: While listening to your voice messages, you can select the following commands on your keyboard.
**1** Call-back: calls back the person who left you the message (not possible for value-added service numbers such as 0800/0848/0900 etc.)
**2** Save message
**3** Delete message
**4** Repeat message
**9** Settings menu: go to settings
**0** Other functions
**#** Next message: plays the next message

text: Name: Authentication user name Our examples: testuser
Explanation: This name is specified by you, and it ensures that your SIP telephone number credentials can only be used by you, in combination with the password, to establish a telephone service on your SIP phone.
Name: Authentication password
Our examples: testsip1234
Explanation: Together with the user name, this is used to set up the telephone service on your SIP phone.
Name: User name
Our examples: 220
Explanation: The internal phone number matching your phone credentials.
Name: Display name
Our examples: yourname
Explanation: Your name
Name: Proxy server address
Our examples: 192.168.1.1
Explanation: Your Internet-Box’s local network IP address. The proxy server forwards SIP messages.
Name: Proxy server port
Our examples: 5060
Explanation: The port used by the server to forward SIP messages.
Name: Registration server
Our examples: 192.168.1.1
Explanation: This is your Internet-Box’s local network IP address. The registration server ensures that IP addresses and SIP addresses match.
Name: Registration port
Our examples: 5060
Explanation: The port used by the server to ensure that IP addresses and SIP addresses match.
Name: STUN server
Our examples: NO
Explanation: The STUN server is not used for local IP telephony credentials.
Name: Outbound proxy address
Our examples: 192.168.1.1
Explanation: Your Internet-Box’s local network IP address that receives SIP client requests.
Name: Outbound proxy server port
Our examples: 5060
Explanation: The port used by the server for client requests.

text: # blue TV L
* 330+ channels
* 7-day Replay
* 2000 h recording
* Incl. blue Play Video library with exclusive premium series, Swiss films, children's programmes and international TV content from well-known media libraries.
Price per month
_​_ 0.–
for 6 months, then 34.90
### Details for blue TV L subscription
#### Available channels
330+ TV channelsHD reception depends on the performance of your connection.
---
300+ Radio stations
11 Premium UHD channels UHD reception depends on the performance of your connection.
Discover the channels(opens in new tab)
#### Replay
7 daysWatch programmes up to seven days after broadcast.
---
Pause, fast-forward/rewindYou can pause, fast-forward and rewind Replay programmes any time. If you fast-forward during the commercial breaks, short commercials will be shown that cannot be skipped.
#### Recording
2000 hours simultaneous programme recording, of which 500 hours can be archived |
---|---
7 days recording past programmesRecord programmes up to seven days after broadcast |
2 years storage periodNon-archived recordings are automatically moved to the recycle bin after 2 years, where they can be restored for 30 days and thus archived. |
#### Live Pause
Pause live programmes and continue watching later.
#### blue Play
Video library with exclusive premium series, Swiss films, children's programmes and international TV content from well-known media libraries.
#### Films on demand
Over 4,000 top films from 3.50/filmHD films from 4.50/film, UHD films from 6.50/film. 48-hour rental, with Dolby Digital 5.1.
#### Picture quality
UHD (Ultra High Definition): Swisscom Box 21Crystal-clear picture with razor-sharp details thanks to 4 times more pixels than Full HD
Requirement for UHD reception:Internet speed of at least 40 Mbit/s and a UHD-ready television set.
---
HDR (High Dynamic Range): Swisscom Box 21 & Apple TV 4KEven greater picture vibrance thanks to heightened contrast and colour intensity
Frame rate: Up to 50 frames/secEven smooth motions and image transition thanks to more frames per second
#### TV on laptop, tablet and smartphone
With the blue TV Air app, you can also enjoy your Swisscom blue TV on your tablets, PCs or mobiles.
330+ TV channelsCrystal-clear picture with razor-sharp details.
---
7 days replayWatch programmes up to seven days after broadcast.
2'000 hours recordingProgram and play recordings and series recordings.
Recordings abroadRecordings can be viewed abroad over a WLAN connection.
Over 4,000 top films on demand from 3.50/filmOn PC/laptop: for 48-hour lease term. HD and Dolby Digital unavailable.
Remote control (app)Your smartphone or tablet become a remote control.
Data costs included (app)Customers without a NATEL® subscription pay additional data transmission costs for reception over the mobile network or third-party providers. There may be data roaming costs for customers with a NATEL® subscription who watch recordings abroad.
Free of advertsNo adverts when you change channel.
#### Operation
Easy-to-use remote control with the Swisscom Box 21Just a few buttons, Swiss design, no requirement for line of vision to TV-Box (Bluetooth).
---

text: Data costs included (app)Customers without a NATEL® subscription pay additional data transmission costs for reception over the mobile network or third-party providers. There may be data roaming costs for customers with a NATEL® subscription who watch recordings abroad.
Free of advertsNo adverts when you change channel.
#### Operation
Easy-to-use remote control with the Swisscom Box 21Just a few buttons, Swiss design, no requirement for line of vision to TV-Box (Bluetooth).
---
Personal recommendationsProgramme tips based on your preferences and our editor's tips.
TV-GuideClever TV Guide with tips, fast filter functions and magazine layout.
< 1 Sec channel change with the Swisscom Box 21Ultra fast channel surfing.
Individual channel sequenceSet up your personal channel sequence for every user (max. 5).
< 5 Sec start-up timeThe TV-Box is fully operational in just a few moments.
#### Security
Protection of minors Simply set age limits for movies and channels.
---
Cost controlYou have the option to set limits for paid content.
Data protectionYour recordings are securely hosted in a Swisscom data center in Switzerland.
### Options & additional features for blue TV L
It's easy to add options to your Swisscom blue TV.
#### Replay Comfort
Enjoy Replay without the advertising. Skip ad breaks on the most popular Swiss TV channels at the touch of a button – both during the 7-day Replay window and within your recordings.
* Skip entire ad breaks on more than 80 channels
* No more ads with Replay
* No more fast-forwarding
Price per month
6.90
#### Multiroom: blue TV on additional TVs
Watch blue TV on up to five TVs at the same time. With the Swisscom Box 21 or Apple TV 4K on all TV devices for the best blue TV experience. Or on smart TVs via the blue TV app.
**Multiroom Max Option:** 9.90/mth for up to 4 additional TVs
#### Archive extra (500h)
500 hours of additional archive memory. Save your favourite recordings permanently in the archive. Normal recordings expire when memory is full or after 2 years. Available for TV Box, App and Web.
#### Language packages
Language package Español+ for 15.-/mth.The 4 best Latin American entertainment channels with telenovelas, feature films, documentaries, talk shows and sport.
---
Language package Português+ for 5.-/mth.Well-known Portuguese channel SIC Internacional.
Language package Português XL for 10.-/mth.News, documentaries, shows, series, telenovelas, sitcoms - the best television in Portugal.
Language package Pink Plus for 25.-/mth.The package with the attractive Serbian broadcasters of TV Pink.
Language package Albanica+ for 19.-/mth.KTV, RTV21 Sat and Klan Kosova: news, feature films, series and children's programmes .
Language package Bosna+ for 13.-/mth.Hayat Plus + Hayat Folk: news, documentaries, sport + music.
Language package Russia+ for 25.-/mth.News, feature films, series and children's programmes
Language package Star India+ for 20.-/mth.The top three Indian star channels: bollywood films, game shows
#### Sport packages

text: Language package Albanica+ for 19.-/mth.KTV, RTV21 Sat and Klan Kosova: news, feature films, series and children's programmes .
Language package Bosna+ for 13.-/mth.Hayat Plus + Hayat Folk: news, documentaries, sport + music.
Language package Russia+ for 25.-/mth.News, feature films, series and children's programmes
Language package Star India+ for 20.-/mth.The top three Indian star channels: bollywood films, game shows
#### Sport packages
blue Sport annual subscription for 34.90/mth.For football highlights all year round: UEFA Champions League, Credit Suisse Super League, UEFA Europa League, Serie A, LaLiga Santander and many more.
Minimum contractual term: 12 months; Termination notice: 1 month
---
blue Sport monthly subscription for 49.90/mth.UEFA Champions League, Credit Suisse Super League, UEFA Europa League, Serie A, LaLiga Santander and many more.
For more flexibility: No minimum contract period; Termination notice: 1 month
#### Entertainment packages
blue Max for 19.90/mth.
---
blue Premium (DE) for 19.90/mth.
Paramount+ annual subscription for 10.–/mth.
Paramount+ monthly subscription for 12.–/mth.

text: # Live Webcasting
Live or on demand on any Internet-enabled device
Whether for online or media conferences, general meetings, employee events, PR events or cultural events, with live streaming and webcasting, the Swisscom experts bring your event live to the Internet.
Subscribe to newsletter
## FAQ
#### Was zählt als eine Registration?
Eine "Registration" bedeutet eine in Zoon registrierte E-Mail-Adresse, welche in der betreffenden Lizenzperiode auf der Plattform einen Buchungsvorgang abgeschlossen hat. Als eine Registration gilt eine An- oder Abmeldung, aber auch eine gelöschte Buchung. Ein Benutzer, der eine entsprechende Event Webseite besucht, ohne den Buchungsprozess abzuschliessen, gilt nicht als "Registration". Die effektive Anzahl Registrationen wird nach dem Event oder abgelaufenem Lizenzjahr festgestellt.
#### Was sind die Mindestlaufzeiten?
Die Mindestlaufzeit beim Abschluss einer Jahreslizenz beträgt 12 Monate.
#### Was sind einmalige Einrichtungskosten?
Uns ist wichtig, dass Sie ab dem ersten Tag das volle Potential von Zoon nutzen können. Darum unterstützen wir Sie initial mit der Einführung und Konfiguration der Plattform. Die einmaligen Einrichtungskosten variieren je nach gewähltem Abomodell. Kontaktieren Sie uns für genauere Details.
## Global live or on-demand availability
We transform your events into live experiences and make them immediately available on demand. Whether it’s the annual general meeting or a monthly employee update, with Swisscom you can reach your target audience wherever they are. Drawing on our many years of experience, we can offer you a wide range of options.
## Why our webcast?
### High availability
Guaranteed interference-free Internet transmission worldwide on all standard devices.
### Security and compliance
Take control of your content and broadcast to closed or public user groups. We guarantee the highest level of security and GDPR compliance.
### Modular & interactive​
A combination of multiple features such as live stream with presentation slides, live chats and more – all in your own corporate design.
### Optimum quality
Smooth, high resolution with optimum sound quality and the lowest latency. Our image processing service combines the recordings from multiple cameras into a flawless live stream.
### Discover the possibilities of multimedia editing
We augment the video and sound transmissions for you by incorporating remote guest speakers, external AV content or simultaneous interpreting.
### Your content professionally distributed
From the broadband Internet connection at the production location through signal processing and augmentation to transmission to the recipients’ end devices.
### Complete compatibility
The recordings are instantly delivered to all types of end devices. The content can be integrated into your own website and prepared for internal or external use.
### Secure and stable streaming
Each streaming signal is first passed through our monitored signal acquisition room in Zurich. This quality control allows us to produce a flawless video stream.
## Use cases
### Town halls
Town halls
Bring important information events and panel discussions to a national or global audience without sacrificing quality or interactivity.
* Reach employees around the world easily and efficiently
* Low cost and convenient
* Professional solution for real-time or on-demand streaming
### Investor relations events
Investor relations events

text: ## Use cases
### Town halls
Town halls
Bring important information events and panel discussions to a national or global audience without sacrificing quality or interactivity.
* Reach employees around the world easily and efficiently
* Low cost and convenient
* Professional solution for real-time or on-demand streaming
### Investor relations events
Investor relations events
Communicate easily with your investors while we take care of all the behind-the-scenes preparations for you.
* The Q&A features you need for the future of hybrid IR events
* Technical support at all times
* End-to-end support for your production on site or remotely
* Ask questions via webcam, schedule and conduct personal video sessions with individual participants
> More about investor relations webcasting
### Media conferences
Media conferences
Media conferences are an important aspect of public relations work. In these times of remote working, virtual and hybrid press conferences have become the norm.
* Save time and money with a hybrid implementation
* Greater reach by also connecting with your audience virtually
* Permits the involvement of external guest speakers
## Additional information
Find out more about our webcast solution
Find out more about our virtual conferencing solution
Find out more about the secure Enterprise Video platform
## Your contact person
Daniel Gamp
Senior Consultant
(opens in new tab)
Tel. +41 58 221 17 73
Contact expert

text: # Sustainability
As a sustainable ICT company, sustainability considerations concerning environmental impact, social aspects and governance have been part of all corporate decision making since our inception.
Subscriptions, devices, network: climate neutral – not one day, but now.
Find out more
Swisscom Campus: media skills for all.
Find out more
Doing our bit for the circular economy
Find out more
Subscriptions, devices, network: climate neutral – not one day, but now.
Find out more
Swisscom Campus: media skills for all.
Find out more
Doing our bit for the circular economy
Find out more
1.   2.   3.
__ Previous __Next
####  Sustainability strategy
####  Goals
####  Sustainability report
####  Governance
####  Partners
####  Products and services
* Sustainability strategy
* Goals
* Sustainability report
* Governance
* Partners
* Products and services
Responsibility means leading the way – not one day, but now.
Responsibility means leading the way – not one day, but now
## Sustainability strategy 2025
Responsible action for people and the environment: through our sustainability strategy 2025, we want to go beyond Swisscom and do our bit for a sustainable future in line with the United Nations’ 17 sustainable development goals. We have defined goals that will make a difference both within and beyond Swisscom, especially for our customers and society; further extending our leadership role in this area.
Learn more about our sustainability strategy in the OnePager(opens in new tab)
### Responsibility for the environment
We are becoming completely climate neutral. And, together with our customers, we are saving an additional 1 million tonnes of CO2 every year.
Find out more
### Responsibility for people
We offer inspiring workplaces, enabling everyone to take part in the digital future.
Find out more
### Responsible action
We are guided by comprehensive ethical principles, which we consistently put into practice.
Find out more
## Background
Discover more background stories about sustainability on blue News.
Find out more(opens in new tab)
## Other topics
Digital with Purpose
Stakeholders
Digital with Purpose
Stakeholders
Key issues
Employer attractiveness
Employability & Further education
Work-related stress and resilience
Accessibility
Corporate ethics
Data protection & data security
Diversity & equal opportunities
Youth media protection and media skills
Climate protection
Circular economy
Mobile phone use and society
Fair supply chain
Energy efficiency
Network expansion
Network dismantling
Top scores in ESG ratings
1.   2.   3.   4.
__ Previous __Next
Key issues
Employer attractiveness
Employability & Further education
Work-related stress and resilience
Accessibility
Corporate ethics
Data protection & data security
Diversity & equal opportunities
Youth media protection and media skills
Climate protection
Circular economy
Mobile phone use and society
Fair supply chain
Energy efficiency
Network expansion
Network dismantling
Top scores in ESG ratings
## Contact
Do you have any questions, ideas, constructive criticism? We look forward to your feedback.
Go to contacts

text: __ 30.- discount for the first six months.
####  Sustainability
All inOne SME mobile subscriptions purchased from Swisscom are climate neutral – at no extra cost to you.
Find out more
##  Show your IT more love
##  Any questions? We will be happy to help.
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form(opens in new tab)
## Any questions? We will be happy to help.
​ Telephone advice
We are happy to help you with your request by phone.
Freephone: 0800 055 055
_​_ Arrange an appointment in a Shop
Set up a fixed appointment, no need to wait.
> Shop appointment

text: Please enable JavaScript for better browser functionality
#  Unlimited applications, many different types
Robotic Process Automation (RPA) is of particular interest in the service sector, for example in banks, insurance companies, telecoms and energy supply companies. Here, software robots take over repetitive, manual tasks and automate existing business processes.
You will learn what RPA is and describe exciting details of this technology. We also show how your organisation can also benefit from RPA and how it can become more efficient and agile.
The white paper contains the following topics:
* RPA – what it is and how it was developed
* RPA applications and industries
* Characteristics of RPA and their possible applications
* Advantages and the added value of RPA
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
10
IT and business manager
23\. February 2021
Technical detail
Download now
Your personal download link for the document you require will be sent to you via e-mail. Fields marked with * must be filled in.
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Set the "Default Value" for example to: ${data.topic_m}
This is Eloqua Landingpage 1750
You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy
Spread the Word!
We look forward to your shares, likes and comments on social media
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Afroditi Papadimas
* Our authors
* Our authors
# Afroditi Papadimas
## Project Assistant
Swisscom AG
__LinkedIn
__E-Mail
## More articles by Afroditi
Spotlight
Retina – the new Swisscom Shop concept
Afroditi Papadimas
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

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Junior Program
* Careers
* Education & study
* getIT Insight
* Jobs
* Contact
* Events
* Your application
* FAQ
* Working at Swisscom
* Engineering & Technology
* Sales & Services
* Corporate Functions
* Business & IT Consulting
* Security-Jobs
* SAP-Jobs
* Junior Program
* DevOps Riga_new
* DevOps Rotterdam_new
* Your future career
* Careers
* Education & study
* getIT Insight
* Jobs
* Contact
* Events
* Your application
* FAQ
* Working at Swisscom
* Engineering & Technology
* Sales & Services
* Corporate Functions
* Business & IT Consulting
* Security-Jobs
* SAP-Jobs
* Junior Program
* DevOps Riga_new
* DevOps Rotterdam_new
* Your future career
Button?
Ready to start your career at Swisscom
#  Junior Program
__Contact us
* * *
Swisscom Junior Program
Have you finished school or university, or do you want to do something completely new? Then why not kickstart your career with one of our junior programs at Swisscom Business Customers? You will start your professional life straight away and open up great career opportunities in the digital world.
Our junior programs offer talented professionals or career entrants attractive career opportunities in a range of new fields. We train you in accordance with a clearly defined learning journey and support you in your further development.
If you are interested, apply now for one of our junior positions and start your future at Swisscom.
Article:
_"We feed the ball to our employees – they have to score the goal themselves." (de)_
## Junior Program @ Swisscom
Looking for a new challenge? Then you’ve come to the right place! Find out more about our various junior programs.
Junior Program System Engineer
Security Consulting Junior Program
Security Analysis Junior Program
SAP Junior Program
Avaloq Junior Program
DevOps Engineer Security
Customer Service Manager
IT Solutions Customer Operations West
Data & AI Junior Program
__
## Junior Program System Engineer
Our 18-month Booster Program for Junior System Engineers offers you individual and practice-oriented training in the areas of hardware, software and cloud solutions. Our dual training program combines theoretical knowledge with practical implementation of what you have learned. At the end of the training, you will be a certified engineer for Cisco, Dell or Microsoft. The following specializations are possible and will be worked out according to your wishes during your training plan:
* Junior System Engineer
* Junior Data Center Engineer
* Junior Network Engineer
* * *
Application
What you have to offer
* Technical knowledge in the field of information technology, acquired through relevant work experience (EFZ or other), with a degree in information technology or a corresponding degree (Bachelor or equivalent)
* Very good knowledge of written and spoken English, German or French or Italian an advantage.
* Start of the program: Once a year in January
* * *
Contact
## Security Analyst Junior Program

text: * Junior System Engineer
* Junior Data Center Engineer
* Junior Network Engineer
* * *
Application
What you have to offer
* Technical knowledge in the field of information technology, acquired through relevant work experience (EFZ or other), with a degree in information technology or a corresponding degree (Bachelor or equivalent)
* Very good knowledge of written and spoken English, German or French or Italian an advantage.
* Start of the program: Once a year in January
* * *
Contact
## Security Analyst Junior Program
The two-year apprenticeship gives you an introduction to working as a security analyst. Based in one of our three Security Operation Centres (SOC), which protect the operations of Swisscom and our customers, you will be employed on a 60–100% contract. In the first year, you will learn the ropes as part of your team, and in the second year you will gain further experience in the other SOCs. The training includes CompTIA CySA+ certification, product certifications and training on internal processes.
* * *
Application
Security Analysis - Estefania (01:36)
What you have to offer
* We are looking for: People with a degree in computer science/cyber security or studying these subjects, or candidates who have completed an ICT apprenticeship with an affinity for security. Applications from career changers are also welcome
* Good level of proficiency in German and English
* Program start: Annually in summer
Contact
## SAP Junior Program
Our three-year training programme gives you the opportunity to enter the world of SAP. We give you the opportunity to start working in the areas of SAP process consulting, SAP development, SAP Basis, SAP analytics, SAP Cx, SAP ALM or SAP test management. Our dual training combines theoretical learning with the practical implementation of what has been learned from working on our clients’ projects. At the end of the training, you will be a certified SAP consultant with experience from various projects.
* * *
Application
Unsere SAP Story (2:56)
What you have to offer
* We are looking for committed, eager-to-learn and goal-oriented junior professionals (preferably with entry level SAP experience as key users or project members from companies that use SAP)
* Good German and English; Italian and/or French would be an advantage
* Programme start dates: Every year in March and September (depending on subject)
Contact
## Avaloq Junior Program
This two-year apprenticeship enables you to start your career as an Avaloq consultant. As a member of one of our Avaloq teams, you are employed on an 80–100% contract and support our bank clients with a diverse portfolio of projects. In the first year, you will receive a one-month Avaloq certification and will then learn the ropes working on various projects and as part of specialist teams. During this basic training, you will be assigned to one of our seven teams in the second year and will be able to further deepen your knowledge of Avaloq.
* * *
Application
Avaloq Junior Program (02:42)
What you have to offer

text: * * *
Application
Avaloq Junior Program (02:42)
What you have to offer
* We are looking for: People with a degree in computer science/business informatics or studying these subjects, with a flair for consulting, banking and/or IT affinity
* Good level of proficiency in German and English
* Programme start dates: Every year in August and January (Degree of employment: 80-100%)
Contact
## Data & AI Junior Program
You will embark on a traditional consulting programme when you join us: In the first few weeks, you will be able to demonstrate your skills while working on customer projects. You will acquire methodological, social and technical skills on the job and get to know different customers, processes and technologies. You will discuss the annual goals and your long-term development with your team leader and your mentor. In the first year, you will complete one or two technical certifications (e.g. Microsoft Azure Data Engineer). Together with the project experience you have acquired, your market value increases gradually and you may be promoted to a consultant after just one to two years. Step by step, you will acquire the skills to take on more important and complex tasks for our customers. You are in the driving seat when it comes to your development and after just four to five years you can make the leap to senior consultant.
* * *
Application
Arian – Data & AI (01:10)
What you have to offer
* We are looking for: People with a higher degree in computer science/business informatics or business administration with a high degree of technical flair for data and entry level experience in programming
* Good level of proficiency in German and English
* Programme start dates: Flexible
Contact
## Customer Service Manager
The three-year Customer Service Manager (CSM) junior programme offers you a unique introduction to the world of ICT directly on the customer frontline. You cultivate a relationship based on trust to nurture long-term customer loyalty. Together with the team, you are also responsible for all service management topics in the ITIL lifecycle. During your CSM junior programme, you undergo an intensive learning and development journey. This includes training courses and sessions, coaching and close practical support.
* * *
Application
Vincent & Shovanya - CSM (03:00)
What you have to offer
* You have completed an apprenticeship in IT, banking, healthcare, etc. (or an apprenticeship with subject-related further training) and at least three years of relevant professional experience or you have completed a degree in business administration, IT and/or telecommunications.
* Good German or French and English
* Program start: Once a year / next start January 2024
Contact
## DevOps Engineer Security

text: * * *
Application
Vincent & Shovanya - CSM (03:00)
What you have to offer
* You have completed an apprenticeship in IT, banking, healthcare, etc. (or an apprenticeship with subject-related further training) and at least three years of relevant professional experience or you have completed a degree in business administration, IT and/or telecommunications.
* Good German or French and English
* Program start: Once a year / next start January 2024
Contact
## DevOps Engineer Security
The on-the-job training as a DevOps Engineer Security enables you to enter Swisscom's cyber security. As part of the DevOps team, you will further develop our security services and ensure the quality of our services in daily operations. In the first year of the program, you will be trained by your future team in their daily business. In the second year, you will spend 6 months in a different DevOps security team to gain additional experience. After completing the program, you will work permanently in the team that trained you in the first year.
* * *
Application
Security DevOps - Patrick (01:04)
What you have to offer
* Flair for DevOps and degree (EFZ) in ICT (preferably computer science) or current/completed studies in computer science or cyber security
* Good German and English
* Programme start: August/September (employment level: 60 -100%)
Contact
## IT Solutions Customer Operations West
The on-the-job training as a DevOps Engineer Security enables you to enter Swisscom's cyber security. As part of the DevOps team, you will further develop our security services and ensure the quality of our services in daily operations. In the first year of the program, you will be trained by your future team in their daily business. In the second year, you will spend 6 months in a different DevOps security team to gain additional experience. After completing the program, you will work permanently in the team that trained you in the first year.
* * *
Application
IT Solutions West (2:13)
What you have to offer
* Technical knowledge in computer science acquired through relevant professional experience (CFC or other), with a diploma in computer science or in the course of studies (Bachelor or equivalent)
* A very good level of written and spoken French and English, German an asset
* Program starts: July-August and February-March
Contact
## Security Consulting Junior Program
As a Security Consultant in our Junior Program, you have the opportunity to gain valuable experience in IT security. The 2-year program is aimed at university graduates or career changers who want to start or further their career in the field of IT security. You will work in different areas of security consulting and learn valuable knowledge from experienced colleagues. This program offers you the unique opportunity to develop your skills and get started as a security consultant.
* * *
Application
What you have to offer
* We are looking for committed and motivated people with a degree in computer science, cyber security or similar, at university or after ICT apprenticeship, with a flair for consulting, network security, IT infrastructure and system architecture.

text: * * *
Application
What you have to offer
* We are looking for committed and motivated people with a degree in computer science, cyber security or similar, at university or after ICT apprenticeship, with a flair for consulting, network security, IT infrastructure and system architecture.
* Very good German and English
* Program start: Once a year in autumn
Contact
## Your benefits
At Swisscom, you can look forward to a modern working environment. This also means that as an employee, you will profit from attractive benefits.
* Fair salary system
We provide a fair salary that is in line with the market. Our transparent salary system is based on the achievement of common, uniform goals. You also benefit from the progressive employment conditions of the Swisscom Collective Employment Agreement (CEA) or progressive employment conditions for managers.
Generous social benefits
Swisscom offers you a well-developed pension plan with individual savings options. Our pension fund comPlan is regularly awarded top marks in independent evaluations. Your entire salary is covered, including the performance-related component. We also assume the entire cost of disability and death insurance. We guarantee a comprehensive continuation of salary payments in the event of illness or accident.
* Attractive fringe benefits
As a Swisscom employee, you are entitled to discounts on our products and services. You also benefit from employee special offers, with discounts on sports equipment, electronics, furniture and much more. You also pay less for travel cards for use on public transport. And our staff restaurants serve healthy, low-cost meals.
Flexible working models
We will support you in achieving a good work/life balance to help you stay healthy, motivated and full of energy in the long term. With flexitime, part-time, part-time taster, job sharing or remote working, we take your individual circumstances into account. And because sometimes you need a little extra time off, you can easily buy up to two weeks of extra leave per year or apply for unpaid leave.
* Work & family
In your child’s first year of life, you are entitled to 18 weeks of maternity leave or three weeks of paternity leave plus one month of unpaid leave. We also offer comparatively high child and training benefits. Our Childcare programme can provide support with childcare issues. And with Work & Care, we enable you to care for sick relatives.
Mind & body
At Move!, you have an opportunity to take part in many different sports, culture and health activities, including as a coach. And every two years, we host the Swisscom Games for our employees. We also run our own competence centre for prevention, health and social issues. This is the place to come if you require information or professional support for private or professional issues.
* Training & development

text: Mind & body
At Move!, you have an opportunity to take part in many different sports, culture and health activities, including as a coach. And every two years, we host the Swisscom Games for our employees. We also run our own competence centre for prevention, health and social issues. This is the place to come if you require information or professional support for private or professional issues.
* Training & development
As a CEA employee of Swisscom, after your one-year anniversary with the company, you are entitled to at least five working days per year for further training. In association with this, we offer a comprehensive programme of internal and external training. We are also constantly establishing new learning and development opportunities in order to support the marketability of our employees and their lifelong learning.
Dialogue not monologue
At Swisscom, we cultivate and promote an open culture of communication and feedback. With internal surveys, transparent team feedback rounds and an open comments and blogging function on the intranet, Swisscom ensures that everyone has a say. As an employee of Swisscom, you actively participate in this constant dialogue. With our Swisscom Talks, you can even take part in a live chat with members of the Group Executive Board.
## Stay in touch with us
Are you inspired by our projects and topics? If you are ready to help shape the Swisscom business customer journey, then get in touch with us.
Catherine Schubert
Talent Acquisition Manager
Rouven Bolt
Talent Acquisition Manager
Sabine Schneuwly
Talent Acquisition Manager
## Spread the word!
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Working at Swisscom
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Education & study
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## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
To junior vacancies

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*
IoT ecosystems
#  On its own, IoT will never amount to much
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The biggest obstacle for IoT is rarely the technology, it's the culture. IoT projects require partnerships that are based on trust. Julian Dömer, Head of IoT at Swisscom, is therefore calling for supplier openness and senses opportunities for intelligently designed ecosystems.
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Text: Hansjörg Honegger, Images: Daniel Brühlmann, 18 December 2018
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IoT is still in some ways a vision for the future. What is your dream project?
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Julian Dömer: My dream is a fully digital building. I often walk around looking for rooms, coffee machines or printers or unintentionally forget to turn off the light when leaving. A building that understands me, my habits and my schedule – that would be my dream.
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Solutions like this already exist to some extent today.
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Yes, but often only as individual solutions. The difficulty lies in fragmentation: the people in facility management have nothing to do with the people who reserve the rooms who, in turn, may not know who is responsible for the printer. All of these service providers would have to work together in a visionary IoT project.
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This mean that IoT projects currently fail due to insufficient coherence and not because of technology. Would the companies that use the technology need to make changes?
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No, the supplier side would have to regroup. Let’s take the manufacturing industry which is already pretty far along when it comes to the Internet of Things. A company that wants to introduce an IoT solution in this industry has a broad spectrum of potential partners: suppliers of machines and raw materials, software programmers – ERP, machine control, etc. – network suppliers, maintenance providers and other participants. All these parties have to work together to get an IoT project off the ground.
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You’re talking about ecosystems?
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Exactly. Suppliers need to form new partnerships so that interesting projects can be launched. In recent years, we have implemented the most obvious IoT projects, like automatic reading of the electricity meter. Now it’s getting more complicated.
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How so?
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The companies involved don’t just have to be on the same page, they also have to deploy the right people.
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What is Swisscom’s role?
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We are a platform provider. And it’s something we do very well: we have scalable infrastructure, we know how to operate it. However, we often don’t understand the business logic well enough. This requires specialists. But they often lack an understanding of platform operation. This creates a win-win situation.
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Who brings the ecosystem together?
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This is often Swisscom’s job which totally makes sense: we know the customers thanks to our size and our dense network with Swiss companies. On the other hand, we are also familiar with the potential partners. We bring platforms, people, skills and teams together. This is possible because we are trusted by all sides.
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What happens when something goes wrong? Who answers for the failure?
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Who brings the ecosystem together?
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This is often Swisscom’s job which totally makes sense: we know the customers thanks to our size and our dense network with Swiss companies. On the other hand, we are also familiar with the potential partners. We bring platforms, people, skills and teams together. This is possible because we are trusted by all sides.
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What happens when something goes wrong? Who answers for the failure?
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The use of new technologies always involves the possibility of failure. In this case, the primary focus shouldn’t be on deciding who’s to blame, but on the reasons for the failure. These lessons give rise to new ideas.
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You operate in an environment that moves extremely fast. Can the rapid changes in technologies and standards be one reason for the failure of IoT projects?
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Not necessarily. IoT projects offer new solutions for things that have been well established for many years. For these kinds of projects, I have to rely on expertise from very different areas. I need two fundamental skills: on the one hand, the openness to question and change what is already established. And, on the other hand, the ability to trust third parties who contribute their own services. The ideal mix is not always guaranteed in this case. Many IoT projects fail because there isn’t a shared culture. If the chemistry is off in this kind of team, it is extremely difficult. In order to successfully implement IoT projects in an ecosystem, there needs to be a cultural shift in companies.
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And yet: the rampant growth prevalent in the IoT sector is becoming an obstacle for many suppliers.
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Yes, it’s a problem. According to market analysts, there are 450 to 600 different IoT platforms worldwide today. But the problem has been identified and at the moment the protocols and platforms are being standardised. We’re about halfway there.
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Wouldn't it then be better for the user companies to wait and see how this develops?
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This decision depends, on the one hand. on the lifecycle of the production plant. You don't just build a new factory for an IoT project. On the other hand, you need a certain willingness to embrace risk. Without it, you might just miss the boat.
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In concrete terms, how do entrepreneurs initiate this kind of project?
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They just have to call me (laughs). No, but seriously: The first step is knowing exactly what your own weaknesses are. A business case can then be derived on this basis. An external perspective on problems is often helpful. Which is where Swisscom comes in.
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Can Swisscom hold its own against the international competition?
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In concrete terms, how do entrepreneurs initiate this kind of project?
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They just have to call me (laughs). No, but seriously: The first step is knowing exactly what your own weaknesses are. A business case can then be derived on this basis. An external perspective on problems is often helpful. Which is where Swisscom comes in.
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Can Swisscom hold its own against the international competition?
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In contrast to global providers, Swisscom's advantage is that it is still small enough. Our internal experts know and trust each other and are open with one another. They share a common understanding of work culture, live in the same region and speak the same language as our customers. This creates mutual trust, which makes a completely different culture of cooperation possible. Added to this is the unparalleled scope of expertise that makes it possible to eliminate the silo mentality and bring all the experts together at one table across disciplines.
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But despite everything, IoT security is still a big challenge.
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In this context, it is important to clearly distinguish where the data flows. IoT cases that are handled over the Internet have to be analysed very carefully: What devices and control units are used? Who has access? Which data is transported? Here the risk – keyword DDoS – is actually very high. The vast majority of our IoT projects – now well over 500 – operate via private networks. We do a great deal to protect these networks. This approach provides a completely different basis in terms of security.
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How will the IoT business develop in the next few years?
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The first wave, which is now slowly coming to an end, focused on networking. We are at the beginning of the second wave, which will see the emergence of many new business cases that go beyond networking. I would venture to say that in five years IoT will have as much impact on the economy and society as smartphone technology has had in the last 10 years.
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###  Swisscom Enterprise IoT
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Swisscom's Enterprise IoT combines various access technologies, platforms and a large ecosystem. Thanks to a modular approach not dependent on any specific technology, customers can easily network and manage IoT objects, process IoT-based data in a meaningful way, and thus advance their business. Swisscom also provides access to an established IoT ecosystem and other components such as cloud security and data analytics solutions for end-to-end IoT implementation. Swisscom has 15 years of experience as an IoT pioneer.
> More about Enterprise IoT
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###  Julian Dömer
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###  Julian Dömer
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Julian Dömer has a degree in business administration and gained initial professional and project experience in the pharmaceuticals industry both during and after his studies. After starting out as a plant engineer, Mr Dömer moved into consulting, where, as a Business Developer, he managed international clients with a focus on regulation and certification. He joined Swisscom in 2011, where he worked in product management to shape the development of IP-based broadband products for SMEs. In 2014, he headed up the development of SDN/NFV-based network products in conjunction with Swisscom’s Innovation department, gaining extensive experience in agile software development and the related transformation in the field of telecommunications. Since moving to Swisscom’s corporate customer team at the start of 2017, Julian Dömer has been responsible for 5G development in the Mobile Business Solutions department and was Head of Innovation until October 2018. He is currently the head of IoT at Swisscom Enterprise Solutions.
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More on the topic
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5G in industry
#### At Ypsomed, 5G is already a reality
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5G in industry
#### At Ypsomed, 5G is already a reality
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Whitepaper
#### IoT – Internet of Things
What is the "Internet of Things" (IoT)? How can companies and customers benefit from IoT applications? We will show you what you should know.
Whitepaper
#### IoT – Internet of Things
What is the "Internet of Things" (IoT)? How can companies and customers benefit from IoT applications? We will show you what you should know.
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Cowbell 2.0
#### A tracker for Krokus the cow
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Cowbell 2.0
#### A tracker for Krokus the cow
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text: #  Pay for purchases via the Swisscom bill
On this page:
With Swisscom Pay and Premium SMS messages, you can pay for purchases via your Swisscom bill. How to use, lock and unlock the service.
* ​Paying via your bill/credit
* Activate/deactivate services
* Service suspended? Paying bills
##  Paying via your bill/credit
As a Swisscom customer, you can easily pay via your Swisscom bill or prepaid credit in many online shops.
###  Swisscom Pay
With Swisscom Pay (formerly Easy Pay und NATEL® Pay), you pay with your next Swisscom bill or prepaid balance. The largest online stores, including Netflix, Spotify, Apple and Google Play, all accept Swisscom Pay as a payment method for your films, music, apps, games, etc.
###  Premium SMS messages
Value-added services are chargeable information and entertainment services, such as weather info, competitions, ringtones or games. These can be ordered by SMS/MMS or online. The amounts are charged to your Swisscom mobile bill or deducted from your prepaid credit.
If you have used Swisscom Pay and/or billing via SMS/MMS, the purchases will be listed on your bill(opens in new tab) under the heading ‘Purchases’ and ‘Other services’.
Show example
The Money Laundering Act (MLA) prohibits the use of value-added services and Swisscom Pay for business mobile connections.
For persons under 16 years of age, access to value-added services (mobile payment and adult entertainment via SMS/MMS and Swisscom Pay) is automatically blocked due to statutory protection of minors requirements. The block is lifted when the person reaches their 16th birthday. Before that, the legal guardian can have mobile payment unblocked by Swisscom via 0800 800 800.
##  Activate/deactivate services
Value-added services, including payment via your Swisscom bill or prepaid credit, are activated as standard. If you do not wish to use the service, you can block it in My Swisscom (Customer Center). You can activate value-added services here too.
If you have started a regular purchase through Swisscom Pay or SMS/MMS and wish to cancel this subscription, you can do so directly via the provider.
On your bill, you will find contact details for the provider.
Show example
Alternatively, you can also find the provider via Swisscom’s short number search(opens in new tab).
##  Service suspended? Paying bills
If you fail to pay for purchases from third parties such as Apple, Spotify or Google Play, your account will be suspended. This means that you will no longer be able to make purchases via the Swisscom bill. Only after you have paid the bill in full will your Swisscom account and the option of paying by bill/credit be reinstated.
If you dispute any of the purchases on your bill and therefore do not want to pay for these, please contact the third party directly. On your bill, you will find contact details for the provider.
Show example
###  Help from the Swisscom Community

text: If you dispute any of the purchases on your bill and therefore do not want to pay for these, please contact the third party directly. On your bill, you will find contact details for the provider.
Show example
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: Infoseite
# Dialogue model for base station sites
We developed the dialogue model as the basis for site evaluation so as to optimise planning of new base stations. This engages community authorities in the planning of new base stations at an early stage and gives them a say in the planning process. The dialogue model is supported by all mobile network operators, various cantons, towns and communities, the Swiss Conference of Directors of Building, Planning and Environmental Protection (BPUK) and associations.
## Information
* We provide communities with annual status reports on long-term network planning (scouting areas for new sites, potential conversions/extensions of existing sites) and the earliest possible notification on planning conducted at short notice.
## Site evaluation
* When erecting new stations, at the request of communities we specify sites within a 200 m radius of the planned site, where a comparable level of radio coverage is afforded (scouting area for alternative sites).
* The communities check, assess and specify possible alternative sites in the defined scouting area and justify their choice.
* We check the alternative sites proposed by the communities in terms of technical and economical feasibility.
## Site decision-making
* Site decision-making is conducted by mutual consent of ourselves and the communities.
* If several comparable sites are available, the communities are free to choose the optimum site from their point of view.
* If communities specify their 'best site', we prefer it to the site originally planned and submit a suitably amended planning application.
## Deadlines and co-use
* We notify communities in writing about the planned site once detailed planning is finalised. From this date the communities have six weeks' time to specify an alternative site.
* We pledge to use competitors' sites insofar as this is technically practical and economically feasible.
## Additional information for authorities and communities
The Forum Mobil association information platform provides community and canton authorities with detailed information on network expansion, base station site evaluation and legal conditions.

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## Audit Guard: a monitoring service for sensitive data
# Audit Guard brings transparency to handling sensitive data
__Contact us
Go to offer
Go to offer
Go to SME
Go to SME
There is often a lack of transparency in dealing with sensitive data: who did what, when and where? However, this transparency is just as important for proving compliance as it is for data theft. Companies therefore need a tool to log any access to sensitive data and alert them to breaches.
### Monitoring for compliance and security
For regulatory and legal reasons, companies need to know how sensitive and special categories of personal data are processed. Audit Guard can log all access by employees and systems. This gives companies transparency and allows them to document processing and storage. As well as a prerequisite to verifying adherence to compliance requirements and legal or regulatory provisions, the log can also be used to show whether and which sensitive information is affected in the event of a data leak.
* * *
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#### Your benefits
Transparency through traceable access to sensitive data
Fulfilment of compliance requirements by providing the required evidence
Monitoring data protection through a warning system for security breaches
#### When is it the right solution?
Despite heterogeneous, complex infrastructures, companies need transparency when it comes to processing of sensitive data. Legal requirements, regulations and compliance demands mean that IT managers must be able to prove that personal customer information, health data and other personal details have always been handled correctly.
To meet these requirements, you to need to monitor and log any access to sensitive data. This helps you regain control and transparency whilst meeting your compliance requirements. Monitoring also makes it easier to provide data protection evidence during security audits, which improves data protection.
#### Audit Guard overview
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What’s in it for you:
* Monitoring of user and system activities when handling sensitive data
* Standardised security rules (policies) immediately reveal violations
* Self-service portal for logging and processing security incidents
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#### When is it the right solution?
* Reliable: Our industry-optimised, proven policies ensure optimum protection.
* Based in Switzerland: Monitoring and data processing are carried out exclusively in Switzerland.
* Buy instead of make: Save yourself the trouble of operating your own monitoring system with our Managed Service.
#### The first step
Request quotation
Would you like to find out more about Audit Guard? We look forward to preparing your no-obligation quotation.
__Request quotation
Downloads
Audit Guard factsheet
Links
Data Loss Prevention
Sensitive Data Services
Security Consulting
#### The Swisscom I-MARS security concept
The Swisscom I-MARS security concept is designed to facilitate transparency, measurability and comprehensive control for protecting sensitive data. It includes Audit Guard and the Data Loss Prevention service that prevents unwanted data leakage. Swisscom also uses these services to handle sensitive data. Would you also like to control sensitive data access and handling in your company?
#### Find out more
White paper
#### Data Loss Prevention

text: Security Consulting
#### The Swisscom I-MARS security concept
The Swisscom I-MARS security concept is designed to facilitate transparency, measurability and comprehensive control for protecting sensitive data. It includes Audit Guard and the Data Loss Prevention service that prevents unwanted data leakage. Swisscom also uses these services to handle sensitive data. Would you also like to control sensitive data access and handling in your company?
#### Find out more
White paper
#### Data Loss Prevention
The white paper tells you how to use DLP to prevent unwanted data leakage.
* Go to free download
Article
#### Interaction between people and technology
Read in the article how technology and employees interact in DLP.
* Go to free article
Still looking for answers? Our security experts will be happy to advise you.
__Contact us

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Smart ICT, blue TV Host, Inhouse Mobile Services
# “The guests love the robust WLAN.”
Stefan Schachner
Head sommelier and ICT manager
Gasthaus zum Gupf
About the solution used
About the solution used
### The story in brief:
The Gasthaus zum Gupf in Rehetobel urgently needed to update its ICT system, with guests grumbling about the unstable WLAN and poor mobile signal. Together with its local partner stgallennetgroup, Swisscom equipped the hotel with state-of-the-art solutions.
Following a thorough overhaul of its ICT systems, the Gasthaus zum Gupf now offers its guests contemporary facilities and a pleasant customer experience. The business is also benefiting.
The Gasthaus zum Gupf sits high above the Appenzell region and Lake Constance, and its guests have high expectations to match. Host Walter Klose and his team are proud of the hotel’s 18 Gault-Millau points and ‘sensational’ wine cellar. Visitors keen to continue living the high life after experiencing the restaurant’s culinary delights can spoil themselves by retiring to one of the ten upstairs guest rooms.
### Gasthaus zum Gupf​
* Location: Rehetobel AR
* 4 dining rooms
* Garden
* 8 double bedrooms and 2 suites
* Restaurant and wine cellar with countless awards
### Project with Swisscom
* Higher customer satisfaction​
* Less to worry about thanks to operational and support services​
* Transparent, predictable costs​
* Technology and hardware always up to date
.
### These Swisscom products are successfully used by Gasthaus zum Gupf
Smart ICT
Get IT, Internet and telephony in a modular all-in-one package.
Go to offer
blue TV Host
blue TV Host is the ideal TV solution for hotels and retirement homes or care homes - with guest WLAN if required.
Go to offer
Inhouse Mobile Services
We bring mobile communication into your company building thanks to optimal mobile communication solutions tailored to your needs.
Go to offer
### ICT past its best-before date
Until recently, the hotel’s ICT and entertainment package was rather less impressive. “It was a cumbersome hotchpotch,” says head sommelier Stefan Schachner, who looks after hundreds of fine wines with great passion. His other role, as the hotel’s ICT manager, fills him with less excitement. “But it was clear that something had to be done,” he continues.

text: Go to offer
### ICT past its best-before date
Until recently, the hotel’s ICT and entertainment package was rather less impressive. “It was a cumbersome hotchpotch,” says head sommelier Stefan Schachner, who looks after hundreds of fine wines with great passion. His other role, as the hotel’s ICT manager, fills him with less excitement. “But it was clear that something had to be done,” he continues.
“Over the years, the hotel’s ICT equipment had grown along with the hotel itself. Something would be added here, something changed there. In short, the whole system had become a bit of a maze, rather like the building itself. As a result, our guests were not at all impressed with the unstable WLAN and the weak or non-existent mobile signal. The choice of TV channels in the rooms was melting away like snow in the spring sunshine. We were still relying on a satellite dish and aerial.” The hotel’s ICT infrastructure was not at all conducive to running a business efficiently, adds Stefan Schachner: “If I wanted to open a website, I would go and get a coffee and hope it would have loaded by the time I came back.”
### Progress with new ingredients
The hotel’s ICT overhaul began with a stocktaking exercise carried out by Swisscom partner stgallennetgroup. All its old ICT components were carefully tracked down and logged. The number one priority was to install a fast fibre Internet connection. Stefan Schachner explains: “It was all very stressful. Our building already had a fibre connection for Swisscom’s 2G mobile phone antenna, but there was still an endless debate over whether we would need bring a 2 km cable up to the hotel.” In the end, all that was needed was for a distributor to be fitted to the existing connection so the hotel could link up to the Swisscom broadband service.
“ Thanks to the fast Internet connection and the new network and hardware, it’s much easier to work. ”
The data cables and router were then replaced, WLAN equipment was installed inside and outside the building, a 4G mobile network was provided throughout the hotel and its grounds and blue TV Host, Swisscom’s TV service for hotels and residential homes, was set up. Swisscom’s partner also replaced all the hotel’s end devices, such as PCs and printers, with latest-generation equipment, with no upfront costs for the hotel because it was included in the Smart ICT all-in-one package.
### A feel-good menu for guests and business alike

text: ### A feel-good menu for guests and business alike
Stefan Schachner is visibly relieved that he no longer has to worry about the hotel’s never-ending ICT troubles. “We’re 1083 m above sea level here, and our ICT and TV have finally hit the heights,” he smiles. The guests love the robust, stable WLAN and the hugely improved 4G mobile network, he says. And what about the TV? “It’s certainly important that it’s also up to date. But most of our guests actually prefer the view.” How is the business itself benefiting from the technological overhaul?
“Thanks to the fast Internet connection and the new network and hardware, it’s much easier to work. The new level of stability is reassuring – the fire alarm and security cameras are all linked to the network, for example. The apps we can now use are very practical: we used to have to go into each room to regulate the heating. Now we can control all the radiators with a tablet – as well as the music in the restaurant and the light in the wine cellar, for example. And it’s a huge weight off our minds to know that everything, including support, is provided by Swisscom.”
* Back to the solution used

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* Electronic Seal
* Contact
* News
Electronic Seal Contact News
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# Swisscom
Blockchain
## Reliable blockchain solutions for companies
Swisscom Blockchain offers Swiss companies and the public sector reliable blockchain solutions and a highly secure infrastructure for blockchain applications. We facilitate the establishment of blockchain-based business models. Alongside our partners from business, research and politics, we intend to harness the full potential of blockchain technology for Switzerland.
## Electronic Seal
In Electronic Seal, we provide a blockchain-based electronic signature for documents.
Go to product
## Areas of application
Distributed ledger technology (DLT) has the potential to bring about changes to business areas that go far beyond the familiar existing digital currencies.
* Finance
Finance
Blockchain enables the direct and convenient transfer of different assets in real time, offering entirely new opportunities for the finance industry.
Health Care
Health Care
Blockchain enables the secure exchange of highly sensitive patient data as well as real-time monitoring of medical supply chains.
* Public Sector
Public Sector
Blockchain enables more efficient, tamper-proof registry management and simplifies interactions with citizens and businesses.
Energy
Energy
Blockchain enables a radical simplification of the highly complex, increasingly decentralised power generation market on the basis of peer-to-peer energy trading models.
* Pharma
Pharma
Blockchain facilitates clinical trials through transparent consent agreements and simplifies the monitoring of returned drugs.
Logistics
Logistics
Blockchain enables all those involved in the supply chain to access shipping information, documentation and the current location of the shipment.
## We’re here for you!
Do you have questions about our solutions? Would you like a non-binding initial consultation or do you have another enquiry? Don’t hesitate to get in touch.
Contact us
## The advantages of Swisscom Blockchain
Blockchain technology’s decentralised storage and data immutability significantly improve the efficiency of and trust in digital transactions. This is particularly advantageous in nationally regulated industries. Swisscom Blockchain is the ideal partner.
Trust
Security and reliability are top priorities for Swisscom. We guarantee that our blockchain solutions meet all compliance requirements, particularly in regulated industries.
Innovation
Swisscom is Switzerland’s leading ICT provider and one of the country’s most innovative companies. We guarantee state-of-the-art blockchain solutions and a scalable infrastructure that adapts to your needs.
Simplicity
We give you simple solutions for incorporating the benefits of blockchain technology into new and existing business models.
Expertise
At Swisscom Blockchain, a team of highly qualified and experienced blockchain specialists is ready and waiting. Our large network of renowned partners provides additional opportunities.
## Blockchain Ecosystem
Together with our partners from business, research and politics, we intend to further harness the potential of blockchain technology for Switzerland.
The Accountable, Authoritative, Accessible blockchain.
3Achain
Advocating for a privacy-fist & frictionless future of Switzerland
DIDAS
University of Applied Sciences in Business Administration Zurich
HWZ
The innovative consultancy for law, tax and compliance
MME
The world's first digital asset bank
Sygnum
We form your digital business
Ajila

text: ## Blockchain Ecosystem
Together with our partners from business, research and politics, we intend to further harness the potential of blockchain technology for Switzerland.
The Accountable, Authoritative, Accessible blockchain.
3Achain
Advocating for a privacy-fist & frictionless future of Switzerland
DIDAS
University of Applied Sciences in Business Administration Zurich
HWZ
The innovative consultancy for law, tax and compliance
MME
The world's first digital asset bank
Sygnum
We form your digital business
Ajila
Making Switzerland a leading digital innovation hub worldwide
digitalswitzerland
Kickstart bridges the gap between startups, corporates, cities and…
Kickstart Innovation
Helping Switzerland go digital
open web technology
The university for professionals
Hochschule Luzern
The foundation for safer digital assets
METACO
For a digital society
Procivis
The hub for trust-building technologies
Trust Square
The digital share platform for Switzerland
daura
Advancing business blockchain adoption through global open source collaboration
Hyperledger
University of Basel - Center for Innovative Finance
University of Basel
Public private partnership to promote Switzerland as a blockchain hub
Swiss Blockchain Federation
## Insights, News & Events
Swisscom Blockchain News
How Renggli prevents building models from being subsequently modified
Go to the interview
Swisscom Blockchain News
Swisscom Joins Nym Privacy Blockchain
Go to the article
Swisscom Blockchain News
SafeSide revolutionises the process of taking out life insurance
Go to the interview
All news

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#  Data Loss Prevention
###  Stop unwanted data leakage with Data Loss Prevention
Almost a third of all cyber incidents are categorised as insider crime, caused by companies’ own employees, either wittingly or unwittingly. The aim of Data Loss Prevention (DLP) is to identify and prevent precisely such types of data leakage in advance, thus minimising IT security risks. This guarantees compliance and protects all sensitive data of any company against misuse.
In this white paper, you receive information on how DLP solutions work and possible consequences of the data leakage. Also discover how to successfully introduce DLP into your company in phases.
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
9
Business and IT managers
23 july 2021
Technical detail
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text: ## Managed Oracle Database Service
#  Looking for a secure Oracle Managed Service Provider?
####  What’s in it for you:
* Supported Oracle database in the cloud
* High level of automation
* For business-critical, performance-critical and safety-critical applications
* 100% Switzerland-based data centres and support
A growing number of IT services are being moved to the cloud. Migrate your Oracle databases to the Swisscom cloud now and make your IT infrastructure fit for the future. Thanks to our partnership with Trivadis, you can rely on a secure Oracle Managed Service Provider, easily outsource your data management and focus on your core business.
###  Only pay for what you need
The supported virtual Oracle database is a valuable addition to your IT infrastructure. Operated and supported entirely from Switzerland, this cloud-based database is ideal for the business-critical, performance-critical and safety-critical applications of large enterprises.
Thanks to the high degree of automation and the managed database service APIs provided, you can fully integrate your Oracle databases in your CI/CD pipeline and optimally position yourself for the future. You scale resources flexibly, adapt them to your needs, and pay only for the processing power and storage space that you need.
###  From Switzerland for Switzerland
Managed Oracle Database Service is a Swiss database solution for customers with a wide range of requirements. Together with our partner Trivadis, we operate all cloud databases in highly secure and highly available Swisscom Platinum data centres.
With fail-safe, stable operation guaranteed. For highly regulated industries, we are also able to provide the required security certification. Together with Trivadis, we provide both customer service and technical support entirely from Switzerland.
###  Your benefits
* Fail-safe operation in highly available Platinum data centres
* Pay-as-you-go resource management
* Infrastructure, development and support in Switzerland
###  When is it the right solution?
Oracle databases have been used for data storage at large enterprises since the 1980s. They are secure, scalable and highly available, and also offer more features than other solutions. Maintenance of these databases, however, is time consuming and cost intensive. Many companies and IT departments lack the resources or know-how.
If you replace old hardware, you end up buying too many or too few resources and paying for licences for unused Oracle databases. Virtualisation allows you to pay only for the resources you need, save on licence fees, and no longer have to worry about the lifecycle of your infrastructures.
Do your applications still run exclusively in on-premise environments? By operating them in a cloud database, you can optimise their performance. For example, you do not need to update hardware or software on an ongoing basis and comply with all data protection regulations because the data is stored in Swiss data centres.
###  Why Swisscom and Trivadis?
* Swisscom Cloud: your applications are highly available and fast
* Platinum data centres: your sensitive data is as secure as in a bank safe

text: ###  Why Swisscom and Trivadis?
* Swisscom Cloud: your applications are highly available and fast
* Platinum data centres: your sensitive data is as secure as in a bank safe
* Leading database specialist: together with Trivadis, we ensure the secure and future-oriented use of your databases
###  Get started with our Managed Oracle Database Service
##  The first step
We bring your applications and data securely to the cloud.
Request quotation
####  Factsheet
* Managed Oracle Database Service
###  Find out more
Article
####  Modernisation of Oracle databases
The Managed Oracle Database Service paves the way for a secure database future.
* Go to the free article
###  Three specific examples
#### Lifecycle management
Reduce IT costs with flexibility and fewer licences
##### Customer situation
The Oracle database has reached the end of its life cycle. Investment in new hardware is required. But how should the infrastructure be dimensioned to ensure that it is future proof with sufficient, but not underutilised capacity?
#### Solution
At the end of its lifecycle, instead of being replaced, the Oracle database is migrated to Swisscom’s Managed Oracle DB Service. Swisscom implements a hybrid cloud scenario as a bridging solution until all infrastructure components have been migrated.
#### Innovation management
Use Oracle DB in the cloud and shorten time to market
##### Customer situation
The company wants to try out and use new technologies. It already has a cloud strategy and has developed solutions for the cloud, which it is now using productively. To complete the digital transformation, all Oracle databases also have to be migrated to the cloud.
#### Solution
With Managed Oracle DB Service, Oracle DB-based applications can be developed and operated in any cloud. The databases run in the highly secure and highly available Swisscom Cloud and are licensed under the same conditions as on-premise installations.
#### Cybersecurity
Protect your IT systems, your sensitive data and your business
##### Customer situation
Data is increasing in value all the time and therefore requires a high level of protection. This is partly to comply with regulatory requirements, but also to protect customers and their business. This is why cybersecurity has to be an important focus of any IT strategy.
#### Solution
Managed Oracle DB Service isolates each customer on the virtualisation layer, logs all accesses, and defines control mechanisms for ISAE reporting. Service options also provide data redundancies, replications, or backups based on best practices.
###  Managed Oracle Database Service explained in two minutes
With Managed Oracle Database Services, you can set up databases in only a few minutes, provide data at the click of a button and benefit from the expertise of Swisscom and Trivadis professionals.
###  Awards
ISG Provider Lens, one of the leading market research and consulting firms in the IT sector, conducts an annual assessment of Swiss cloud providers. In its latest assessment, Swisscom was once again named a leader in Managed Services for Large Accounts.
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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Swisscom & Cloud Native: The Journey continues - getIT
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Cloud Native
# Swisscom & Cloud Native: The Journey continues
“We had planned it so well” – a sentence which we have often heard and probably also frequently used ourselves during the digital transformation process. In other words, developments are occurring at an ever-increasing rate, the market is constantly changing, and we have to keep up the pace. Cloud native is a specialist field which we have considerable experience in but still endeavour to develop further, so joining the Cloud Native Computing Foundation in January 2021 was a logical step for us.
David Zimmerli, Product Manager
12 January 2021
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## The cloud native market is developing quickly
In recent years, Kubernetes has established itself as an open-source system for automating deployment, scaling and management of containerised applications. We followed this trend at an early stage with our cloud, Kubernetes and OpenShift services. Kubernetes, which was originally designed by Google and later donated to the Cloud Native Computing Foundation (CNCF), is a system which we have been using as standard in the production of our services for many years. We can apply the expert knowledge developed therefrom in a way which benefits our customers. It was therefore a logical step for us to join CNCF on 1 January 2021 and become an active member of this community.
## What is the Cloud Native Computing Foundation?
The Cloud Native Computing Foundation (CNCF) brings together the world’s top developers, end users, and vendors and runs the largest open-source developer conferences. CNCF serves as the vendor-neutral home for many of the fastest-growing open-source projects, including Kubernetes. The focus is on enabling different solutions and offering building blocks, based entirely on the principle of “less is more”. CNCF is part of the non-profit Linux Foundation.
## We want to help to actively shape the community
By joining CNCF, Swisscom wants to make an even more active contribution to the cloud native movement in Switzerland and help shape the future of the community. Membership of CNCF also perfectly complements our long-standing membership of the Cloud Foundry Foundation (CFF): since Kubernetes has become the de facto standard for new infrastructure and various projects offer useful functions, Cloud Foundry’s ecosystem is now in the process of also integrating these components. Cloud Foundry will run on Kubernetes, in order to offer the best “cf push” experience for developers.
## What is the Cloud Foundry Foundation?
The Cloud Foundry Foundation (CFF) is a non-profit open-source project which pursues the goal of making Cloud Foundry the world’s leading application platform for cloud computing. The Foundation has also set itself the objective of creating a lively community of participants and creating coherence in terms of the strategy and actions across all member companies for the benefit of the project.
## We look back on it with joy

text: The Cloud Foundry Foundation (CFF) is a non-profit open-source project which pursues the goal of making Cloud Foundry the world’s leading application platform for cloud computing. The Foundation has also set itself the objective of creating a lively community of participants and creating coherence in terms of the strategy and actions across all member companies for the benefit of the project.
## We look back on it with joy
A lot of time has passed since CFF was founded, and we can look back on five eventful years. We currently operate about 40,000 containers on the Cloud Foundry platform. Our Application Cloud has long been one of the certified Cloud Foundry platforms. Swisscom is also a very active member of the Cloud Foundry Community. In the past, we regularly gave presentations at the Cloud Foundry Summits and acted as sponsors. In addition, two of our members are Cloud Foundry ambassadors.
Find out more about the Swisscom Cloud Native Journey at www.swisscom.ch/cloudnative
Interested in a non-binding exchange of expertise? David Zimmerli will be happy to help you.
## An article by:
David Zimmerli
Product Manager
Go to profile
## More getIT articles
Data Analytics
Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
Marie-Louise Achart
##
Security
TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
Noël Gygax
##
Business Intelligence
The Federation of Trino
Joel Welti
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
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text: # Michael Rechsteiner
Chairman
Member of the Board of Directors since 2019
Born 1963
Swiss citizen
MSc, Zurich Federal Institute of Technology (ETH)
MBA, University of St. Gallen (HSG)
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Download CV
Michael Rechsteiner has been a member of the Swisscom Board of Directors since April 2019 and Chairman of the Board since March 2021. He has a Master of Science in Mechanical Engineering from Zurich Federal Institute of Technology and an MBA from the University of St. Gallen. He started his career in 1990 at ABB Kraftwerke AG (later Alstom), where he held a number of roles until 2000, most recently as General Manager ABB Power Generation Asia in Kuala Lumpur. He then moved to Alstom Power, where he was responsible for managing international nuclear power projects. In 2003, he became COO of former textile machinery manufacturer Sultex. 2007, he returned to Alstom Power, where he held a number of roles. Most recently, as CEO and Senior Vice President, he takes over the overall management of the global service business for Alstom Power. After General Electric’s takeover of Alstom Power in 2015, he became GE Officer and Vice President of Global Product Lines at GE Power Services. From 2017 until March 2021, he has managerial responsibility for GE Power Services Europe and is most recently CEO of GE Gas Power Europe and Chairman of the Executive Board of GE (Switzerland) GmbH. Michael Rechsteiner has been an external consultant for General Electric (Switzerland) since April 2021. He is also a member of the Board of Directors and of the Board Committee of economiesuisse.
“Swisscom makes over two-thirds of the investments in Swiss telecommuni­cations infra­structure.”
## Career
* 1990–2000 Various roles at ABB Kraftwerke AG, most recently General Manager of ABB Power Generation Asia, Kuala Lumpur, Malaysia
* 2000–2002 Head of Power Plants, Vice President Project Execution, Alstom Power
* 2003–2007 Chief Operating Officer, Sultex
* 2007–2015 Various roles at Alstom Power, most recently CEO and Senior Vice President Power Service
* 2015–2017 General Electric (GE) Officer and Vice President Global Product Lines at GE Power Services
* 2017–March 2021, managerial responsibility for GE Power Services Europe and CEO of GE Gas Power Europe, GE Power Services
* Since April 2021 External consultant, General Electric (Switzerland)
Participation in meetings of the Board of Directors in 2022
---
Meetings: | 12 of 12
Ad hoc meetings: | 3 of 3
Circular resolutions: | 1 of 1
Participation in meetings of committees in 2022
---
Finance Committee: | 5 of 5
Ad hoc meetings: | 2 of 2
Audit Committee
& ESG Reporting: | 5 of 5
Compensation Committee: | 4 of 4
Circular resolutions: | 1 of 1
Shareholding
---
945 (as at 31.12.2022)
## Other mandate
* Member of the Board and Board Committee of economiesuisse
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###  Success Story of Python & Peter
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> ##  «Our security is always up to date – and we save two hours of work daily.»
Pascal Fontaine,
IT Manager , Python & Peter
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#  Effectively protected Internet access
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The Geneva law firm Python & Peter provides services in all legal fields – with a particular focus on commercial law. Managed Security Services from Swisscom effectively reduce the company’s workload when it comes to Internet access and security.
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###  The initial situation: aiming for simplification and time savings
For communication with their customers in Switzerland and abroad, the more than 80 lawyers from Python & Peter previously used two separate Internet accesses – one for Web traffic and the other for e-mail traffic. Each was protected with a separate firewall. «This solution was difficult to operate and no longer in keeping with the times», is how Pascal Fontaine, IT Manager at Python & Peter, describes the initial situation. «We were therefore seeking a smoothly functioning, secure and time-saving solution that would enable us to take care of other things.»
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###  The solution: an efficient and secure complete package
Swisscom has implemented a solution at Python & Peter that meets the customer’s high demands in terms of a secure Internet access and availability. And even better: the combined package of three managed services effectively reduces the burden on the company’s IT department. With the Business Internet service, the LAN is connected to the Internet with a high bandwidth and redundantly. The Managed Perimeter Security Service (MSS-i) is also in use. With its robust, also redundant firewall, this ensures maximum security and round-the- clock monitoring from the Swisscom Security Operation Center. The Web and e-mail security services round off the complete solution in a sensible manner. They protect the law firm effectively against spam and malware. Special: undesired Web content is already reliably blocked outside the physical perimeter of Python & Peter.
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###  The customer benefits: clever delegation frees up time
Pascal Fontaine has achieved his goals: «Today, we save two hours of work daily. Swisscom seamlessly takes care of all the IT and security-related aspects of our Internet access with the Managed Services. The most important thing: our system is continuously kept up to date. The access to expertise is particularly beneficial – if required, we contact the Swisscom security specialists, who deal with our issue in the shortest possible time. The Web interface, or Security Dashboard, is also extremely practical. Using this, we can, for example, set parameters such as white or blacklists or observe in real time, what is happening on the firewall.»
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##  These products are used by Python & Peter
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text: # We are ready for your enquiry about IoT Platforms & Frameworks.
## **I am interested in
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text: #  Free advice from our team of experts
* Receive no-obligation information about our product range
* Speak to our SME experts direct – with no queues
* On the phone now or by appointment at your premises or in one of our Shops
**_​_ Mobile**
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What is the ideal combination for you? We can work with you to find the right solution for your business Internet, service, telephony, TV and packages.
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‘What I value the most about Swisscom is the quality across all levels of the organisation.’
Dario Ruggeri, General Manager, MediTest Pharma Swiss SA
###  Our awards: why you can trust us
Test winner 2022
Chip mobile network test, Switzerland
Test winner 2022
connect mobile network test, Switzerland
Sustainability Award 2022
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Fastweb
# Fastweb and Wind Tre announce a strategic agreement for the deployment of a nationwide state-of the-art 5G network
Fastweb and Wind Tre announced today the launch of a strategic agreement leveraging on the operators’ respective assets in order to accelerate the roll-out of a nationwide, state-of-the art 5G network.
Sepp Huber, Head of Media Relations
25 June 2019
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The co-investment agreement will lead to the rapid deployment of a shared 5G radio access and back-hauling network in Italy that will support the delivery of next-generation, high performing mobile services for Fastweb and Wind Tre customers. The shared 5G network will include Wind Tre and Fastweb macro and small cells, connected through dark fiber from Fastweb, to be deployed nationwide, with a targeted coverage of 90% of the population by 2026. Wind Tre will manage the 5G network, while both operators will remain independent in the commercial and operational use of the shared infrastructure. This will enable the two partners to roll out the 5G network faster and more cost-effectively. The resulting network capacity, incremental investment and running cost will be split according to a cost-sharing-mechanism. The terms of the co-investment will allow important synergies from 2020 onwards.
As part of the agreement, Wind Tre will provide Fastweb roaming services on Wind Tre’s existing network (4G and legacy technologies), thus allowing Fastweb to extend its mobile coverage to national level, while Fastweb will provide Wind Tre wholesale access to Fastweb’s FTTH and FTTC network, increasing the capability of Wind Tre to provide ultra-broadband connectivity to Wind Tre’s wireline customers.
The agreement has an initial, ten year duration and is subject to the approval of competent authorities. Fastweb will finance the co-investment agreement from its own available cash resources. Swisscom's guidance for 2019 remains unchanged.
**Jeffrey Hedberg** , Wind Tre CEO: "It is with great expectation that I announce this strategic agreement between Wind Tre and Fastweb. Through this combination of resources, we are accelerating our strategy of ‘re-inventing’ Wind Tre by enabling 5G services and integrated solutions to meet the present and future requirements of our customers. Indeed, we are making great progress in modernizing our network and IT systems and this partnership represents the next step in ensuring high performance connectivity for our customers. Moreover, this partnership reinforces Wind Tre’s role and its responsibility to enable a 5G ecosystem and to empower the growth and the development of the economy and the country".

text: **Alberto Calcagno** , Fastweb CEO: "Once again we deliver on our promises: the agreement with Wind Tre is a fundamental step in the execution of Fastweb strategy to build a sustainable Fixed-Mobile convergent business. We fulfill our ambition to provide the best connectivity to our customers seamlessly indoor and outdoor. We will work through this collaboration to deploy a best-in-class 5G network. We are equally proud to make our fiber infrastructure available to Wind Tre and to its wireline customers, as our role as wholesale operator – with ultrabroadband infrastructures available to third parties covering 75% of the population - becomes increasingly relevant in the country".
## Downloads
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(PDF file, 112 KB)
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Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
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### Contact
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text: Internet mit blue TV kombinieren?
Für nur 4.90/Mt. mehr können Sie Ihr neues Internet-Abo mit blue TV erweitern.
###  Frequently asked questions about the blue Mobile subscription
#### Can I modify my blue mobile subscription at any time?
Yes, you can modify your Swisscom blue mobile subscription at any time in My Swisscom(opens in new tab). You can also add(opens in new tab) or modify(opens in new tab) additional data packages or options here as required.
#### What is the contractual term for a blue mobile subscription?
The minimum contractual term for a mobile subscription is 12 months. You will find the contract term of your Swisscom blue mobile subscription in My Swisscom.
Display contract term
#### Can I cancel the blue mobile subscription at any time or is there a notice period?
The minimum contractual term for a mobile subscription is 12 months. Therefore, if you want to cancel your mobile subscription within 12 months of signing or renewing your contract, you will be liable for the remaining monthly charges until the end of the minimum contract or extension period.
Upon expiry of the minimum contract period, you can cancel the contract under observance of a 2-month period of notice.
Display contract term(opens in new tab)
Your mobile contract can instead be put on hold(opens in new tab) for up to 12 months. This allows you to hold onto your mobile number and, following reactivation, continue to use your subscription as normal.
#### How do climate-neutral blue Mobile subscriptions work?
* Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet boxes, TV boxes, WLAN boxes and smartphones).
* The Swisscom network is climate-neutral: Swisscom has been operating its entire network with 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
* Devices are climate-neutral: Swisscom’s own products such as Internet and TV boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
####  Best mobile network
Award for the best 5G network in Switzerland.
####  Climate-neutral
All subscriptions purchased from Swisscom are climate-neutral – at no extra cost to you.

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PiBS Informatik bei Swisscom - getIT
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Insights
Software Engineering
# Das Praxisorientierte Studium: PiBS Informatik bei Swisscom
“Welche Berufserfahrungen bringen Sie mit, welche für unser Unternehmen nützlich sind?” Das Problem, dass man, um erste Berufserfahrungen zu sammeln und eine Stelle zu erhalten, Berufserfahrung mitbringen muss. Ein schon fast lächerlicher Teufelskreis. “Studenten sind Theoretiker, welche von der eigentlichen Praxis keine Ahnung haben.” Auch eine Aussage, welche ich des Öfteren habe anhören müssen.
Michael Hvidt, DevOps Engineer
17 October 2016
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Was kann man gegen diese Probleme, diese Vorurteile unternehmen? Wie kommt man im Bereich der Informatik schon während dem Studium zu effektiver Praxiserfahrung?
Jetzt schon überzeugt? Begeistert über ein Studium, welches eben diese Lücke zwischen Theorie und Praxis schliesst? Weiter geht es für euch auf der Seite der FFHS (Fernfachhochschule Schweiz) und bei der Stellenbeschreibung der Swisscom.
### Die Vorteile des praxisintegrierten Studiums im Überblick:
* Praxiserfahrung während vier Jahren
* Ergänzung des Wissen in der praktischen Arbeit vom Studium her und vice versa.
* Entlöhnung während der Ausbildung
* Aufbau eines Kontaktenetzwerks im ICT-Berufsfeld
* Aneignung von Methoden- und Sozialkompetenzen
## Zielgruppe des Studiengangs
Das Praxisintegrierte Bachelorstudium Informatik bietet sowohl einen Studiengang an der Fachhochschule mit Bachelorabschluss, als auch einen Abschluss mit vierjähriger Praxiserfahrung. Eine Bemerkung vorweg: Der Studiengang richtet sich an gymnasiale Maturanden, welche mit diesem Studienmodell zu Beginn keine Berufserfahrung (meist in Form eines einjährigen Praktikums) benötigen, um an der Fachhochschule zu studieren. Es ist eine Ausbildung, welche auch mit Ausbildungslohn vergütet wird. Dies müssen sich die Interessenten bewusst sein.
Ich habe dieses Programm 2015 bei der Swisscom und an der Fernfachhochschule Schweiz (FFHS) begonnen, und bin davon begeistert. Genau weil ich kein reiner Theoretiker bin. Genau weil mir der praktische Nutzen von dem, was ich an der FH lerne, so wichtig ist. Ich will wissen, wie man die gelernten Dinge in der Praxis lebt, was umsetzbar ist, und was schlicht und einfach nicht realistisch ist. Dabei will ich folgend zwei Aspekte trennen: Der reine Praxistransfer, also wie ich die Theorie und Praxis verknüpfe, und das Unternehmerische, sprich was man in der Theorie nur bedingt oder gar nicht lernt, aber im Berufsumfeld zum Alltag gehört.
## Transfer der Theorie zwischen Praxis und Studium

text: ## Transfer der Theorie zwischen Praxis und Studium
Zu Beginn des Studiums können keine Informatikkenntnisse vorausgesetzt werden, da nicht alle Gymnasien eine entsprechende Informatikklasse anbieten. Somit Beginnt man im Studium mit den Grundlagen und arbeitet sich mit der Zeit zu tieferen Themen durch. In der Swisscom hingegen arbeitet man im Projekt direkt an produktiven Produkten. Intern gibt es für die Lernenden einen Projektmarktplatz, welche die verfügbaren Projekte aus allen Teams im Unternehmen auflistet und auf welche man sich bewirbt. Ein Projekt dauert in der Regel zwischen vier bis sechs Monaten. Somit gestaltet man seine Ausbildung während den vier Ausbildungsjahren selbst. Das benötigte Wissen wird im Projekt selbstständig und in Zusammenarbeit mit den Mitarbeitern angeeignet. Startet man also wie ich in einem Applikationsentwicklungsteam, ist man sehr schnell über dem Wissensstand, welcher im Studium in diesem Modul gefordert wird. Auf der anderen Seite bringt man das Wissen, welches man sich in den anderen Fächern aneignet, in einem späteren Projekt in der Swisscom bereits mit. So ergänzen sich Studium und der Praxiseinsatz optimal. Im Rahmen des eigenen Könnens und der Selbstständigkeit haben ich und meine Mitstudierende in kleineren bis mittleren Projekten sogar die Möglichkeit, die Projektleitung zu übernehmen und dort wertvolle Planungs- und Führungserfahrung zu sammeln. Im weiteren Verlauf des Studiums (ab dem dritten Semester) wird der Praxiseinsatz auch mit ECTS-Punkten vergütet, in dem man eine Arbeit oder ein Projekt im Unternehmen mit einer sogenannten Transferarbeit mit den behandelten Studienthemen verknüpft.
## Aneignung weiterer Softskills in der Praxis
Auf der anderen Seite lernt man, wie es ist, in einem Unternehmen zu arbeiten. Es kann für Hochschulabsolventen schon etwas Neues sein, an einem Tag wirklich einmal acht Stunden zu arbeiten. Und das fünf Tage die Woche (drei Tage bei der Swisscom, zwei Tage im Studium). Und am Abend nach der Arbeit muss noch Zeit für die Studieninhalte eingeplant werden. Man fördert sehr schnell die persönliche Zeitplanung und Eigendisziplin und stärkt unter Anderem das Durchhaltevermögen. Man lernt die verwendeten Arbeitstools im Unternehmen kennen, hat einen ersten Eindruck davon, was es heisst, Sicherheitsrichtlinien im Zusammenhang mit Geschäftsdokumenten zu befolgen, und lernt wie man mit sensitiven Daten umgehen muss. Die Arbeit in den verschiedenen Teams und den Mitarbeitern zeigt, dass man nicht wie im Studium von allen erwarten kann, dass sie in Etwa den gleichen Wissensstand haben. Zum Teil kann man von der enormen Erfahrung und dem Wissensschatz von anderen Mitarbeitern profitieren, und muss einem anderen etwas erklären, was man selbst für selbstverständlich gehalten hat. Man unterstützt erste Kundenprojekte und man lernt, wie man mit Auftraggebern umgehen muss, auch wenn diese auf Anfragen, Feedback oder Präsentationen nicht nach Lehrbuch reagieren. Es sind die sozialen und methodischen Kompetenzen und Erfahrungen, welche man sich aneignet, und während den vier Jahren erweitert, welche nicht in einem Vorlesungssaal beigebracht werden können.
## Was hat mich schlussendlich überzeugt?

text: ## Was hat mich schlussendlich überzeugt?
Für mich waren es der Praxisbezug und die erwartete Selbstständigkeit, welche mich zu einem Studium an der FFHS und bei der Swisscom bewegten. Ich wollte nicht zuerst fünf Jahre bis zum Master studieren und die gesamte Theorie büffeln, welche ich erst anschliessend wirklich gebrauchen könnte. Diese Kombination von Theorie und Praxis im praxisintegrierten Bachelorstudium findet bei allen Beteiligten positiven Anklang. Es macht enorm Spass, das gelernte am nächsten Tag direkt in ein Produkt einfliessen zu lassen und es somit vorwärts zu bringen. Kein Beispielprodukt des Studiums gibt einem das gleiche Gefühl wie der Moment, einem Kunden ein Produkt zu präsentieren, welches ihm seine Arbeit erleichtert, ihn im Arbeitsalltag weiterbringt und welches er effektiv gebrauchen wird. Das Studium ist für die Gymnasiasten, welche nicht fünf Jahre warten wollen, um mit der Arbeit in einem Unternehmen zu beginnen.
Mehr Informationen findest du auf der Seite der FFHS (Fernfachhochschule Schweiz) oder auf unserer Karriereseite.
## An article by:
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DevOps Engineer
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Cloud transformation
#  Do you have a balanced cloud strategy?
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The journey to the cloud is not just about a company’s IT, but also its organisation, processes and business. Our check will tell you whether you have a balanced cloud strategy.
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Text: Christoph Widmer, Images: tnt-graphics, 14 august 2018
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Rapid growth, greater flexibility, faster time to market: the cloud is seen as the ultimate driver of digital transformation. At the same time, the barriers to market entry for competing companies are lower than ever before thanks to cloud technologies. The journey to the cloud will only be successful if the entire company is taken into account, however. All too often it is still viewed purely as a matter for IT. This is a fatal miscalculation: migration to the cloud cannot succeed without the balanced reorganisation of a company’s business, organisation, processes and IT architecture. This balance is the key to capitalising on the advantages offered by the cloud and that companies desperately need to survive on the market.
Take a look at the check to see the most important terms in cloud transformation. Rank the 15 relevant keywords and find out in the analysis whether your strategy is balanced and will therefore succeed.
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###  The cloud world of Swisscom
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Our secure and comprehensive cloud services accelerate your company’s journey towards digitisation. We are your companion in designing your journey into the cloud and creating added value for your company in the long term.
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text: Swisscom supports start-ups in further developing IoT and offers a growing Smart Home ecosystem for residential customers: the Swisscom Home App controls over 50 devices from eight manufacturers and the Swisscom Voice Assistant makes operation even more convenient.
Internet of Things (IoT) enables innovation
IoT data – digital gold
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DevOps @ Swisscom - getIT
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# DevOps @ Swisscom
Swisscom’s dynamic and technologically diverse environment relies on satisfied and continually developing employees, an ability to bring new products swiftly to market, exceptional quality, and secure solutions.
Martin Thalmann, Former Agile Enabling Coach und DevOps Enthusiast
08 April 2020
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As a result, the consistent application of DevOps principles has been instrumental to Swisscom’s approach in many areas since 2015. As described in the DevOps Handbook, system thinking, feedback loops, and continual experimentation and learning are integral to DevOps. It involves more than just development and operations; aspects such as business, security, quality assurance, user experience and many more are also important. Additional key factors are the DevOps culture, processes, technology and organisation. We have already achieved a great deal in these areas and continue striving to develop our agile principles even further in order to swiftly incorporate experience, from past mistakes in development as well as positive results, into the ongoing planning process.
DevOps culture is about making each and every employee feel part of the team and part of Swisscom, whatever their gender, age, origin, sexual orientation or religion. We can achieve great things when working together as a team. This does not mean that there are never differences of opinion. Through an active feedback culture, however, these can be addressed openly and directly and used constructively. In our DevOps culture, we find that autonomous, self-organising and interdisciplinary teams make the best decisions. We therefore take the idea of decentralising decision-making very seriously and align our understanding of leadership with this. We are motivated and fascinated by the new technologies that are available to us, and it is vital that we keep our knowledge up to date. That is why we attach great importance to continuous personal development for all employees.
Traditional project management has almost disappeared at Swisscom. We continuously develop our products and services in permanent teams. Depending on the context, we work with Scrum, Kanban or the Scaled Agile Framework. The most important thing is being able to quickly generate value according to the Agile Manifesto with our main focus, throughout the value chain, on the customer. This allows us to get feedback as quickly as possible and to re-incorporate this into the planning.

text: Both our culture and processes are reflected in our organisation, which we have continued to adapt in accordance with the principle of ‘structure follows strategy’. A flat hierarchy is also part of this (for more information, check out the LinkedIn article by our CTO and CIO Christoph Aeschlimann). Leadership is important even for self-organising teams – there is simply no need for micromanagement. Instead, our managers are able to focus on the general conditions and/or visions. DevOps has also had an impact on our job architecture, which has been consciously adapted to also enable skilled workers such as engineers to advance to the highest levels. It goes without saying that there is no distinction between development and operations here.
And, of course, DevOps is also about technology, and automating wherever possible with a focus on CI/CD and continuous testing on a modern cloud infrastructure. This applies not only to new, greenfield projects, but also to systems that are already in production. To facilitate this for all the different interacting technologies in use and the vast swathes of data that we process, we have at our disposal a variety of state-of-the-art tools.
At Swisscom, we take a holistic view of DevOps. And we pursue a systematic approach to ensure that our employees are satisfied and able to deliver better products of the highest quality.
## An article by:
Martin Thalmann
Former Agile Enabling Coach und DevOps Enthusiast
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# Air Zermatt
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“Thanks to the cloud-based solution provided by Swisscom and Seabix, we can concentrate once more on what we most enjoy doing: flying.”
Gerold Biner, CEO and pilot, Air Zermatt
Even greater precision for Air Zermatt
Gerold Biner is the CEO of Air Zermatt AG. The helicopter company from Upper Valais is known for its reliability and speed. It expects the same of its IT infrastructure.
The challenge: insecure data exchange, life-saving decisions
The main areas of business for Air Zermatt AG are passenger flights, supply flights to alpine huts and rescue missions on behalf of the Valais cantonal authority. If climbers and winter sports enthusiasts need help, they ask Air Zermatt to rescue them. Minutes and seconds can be the difference between life and death. Administrative processes were previously conducted mainly on paper, but this was unreliable and expensive.
The result: a modern cloud-based solution that guarantees security for everyone involved
Dynamic Computing Services with a modern, high-performance server for cloud-based data exchange and a reliable telephony service proved to be the ideal combination for Air Zermatt, meeting its need for a trustworthy backup system for the protection of highly sensitive data. Air Zermatt now has a modern solution and, in Swisscom partner Seabix AG, a single, knowledgeable point of contact.
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# IoT: Innovation processes in companies
Internet of Things: Swisscom and Feldschlösschen network beer.
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Feldschlösschen taps into the Internet of Things, networking its beer tanks and taps. As an industry outsider, how do you bring about such innovative projects? Project members tell all.
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Text: Felix Raymann, Images: Feldschlösschen, ZvG, 25 november 2017
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Until recently, bar operator Markus A. had to check the level in his beer tank by peering through the peephole in the torchlight. If he forgot to do so before the weekend, he could find himself with no beer left. Now, he no longer needs to worry about that. His networked beer tank measures the fill level and autonomously requests a refill from Feldschlösschen, when required. Recently, the Feldschlösschen beverage group has also networked the taps that consumers use to fill up their refillable bottles. The flexible beer stations register when and where a particular beer is dispensed and provide information about the current fill level.
The networked devices and systems bring added value both for customers and for the Feldschlösschen beverage group. “This is allowing us to increase efficiency as we are now saving thousands of kilometres for our suppliers. On top of this, we have also been able to improve sustainability,” says Manfred Weiss, Service Director at the Feldschlösschen beverage group. But how does a drinks manufacturer come to the daring idea of networking its long-standing systems and make use of the Internet of Things in the first place?
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Beer Station
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###  “This requires openness, motivation, an agile team and a willingness to take risks”
“It was actually the customers who gave us the idea of finding a better solution for visualising the beer fill levels. Another reason was that we wanted to increase the efficiency of supplies,” says Manfred Weiss. Within the small project team, we soon came to the idea of tackling the problem with an IoT solution. But before this could happen, we had to overcome a few hurdles. “There is always some internal resistance in projects like this,” says Weiss. For this reason, he explains, it is important to have good change management to bring employees on board from the start, to enable transparent communication and to demonstrate passion for the project. In his view, it is also fundamental that the company management is willing to take a certain amount of risk in pioneering work such as this and, above all, you need to have dynamic work methods for the teams involved.
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Manfred Weiss, Service Director at the Feldschlösschen beverage group
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Manfred Weiss, Service Director at the Feldschlösschen beverage group
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This sounds clear, but what does it mean in real terms? “A project of this kind would never have been feasible with our inhouse IT department. With the IoT idea, we have broken away from tradition and worked in a very lean manner, have kept administration as low as possible and have placed the focus in both projects on implementation. At the end of the day, we already have enough analyses and strategies; we didn’t draw up any service descriptions or functional descriptions or requirement lists,” explains Manfred Weiss. This working method was very successful at the beer stations. “We were able to see this project through as strategically as planned,” says Weiss, assuredly. Despite this, there were technical obstacles. The problems lay somewhat in the data transfer between the beer station hardware and the interface to the IoT module, which did not function very well at the start because of the firmware. “At the beer stations, we focused even more on costs and speed than on the networked tanks.” This was reflected in the speed of development: when developing the software, mockups were created directly from the ideas and, at the beer stations, after carrying out short tests with the first prototype, a second was soon built, followed by a small series for test customers. “Although this proved itself to be successful, we did learn that, in the future, we should carry out a pilot phase in which the prototypes are sufficiently tested before beginning the rollout,” says Weiss. Time, however, was a great leveller here: “We had to increase the time to market as a result.”
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###  “Without partners, it just doesn’t work”
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Jaap Vossen, until May 2018 Head of IoT at Swisscom
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Feldschlösschen has been involved for a few years in the start-up company Softwarebrauerei AG, which is responsible for the beer station software, the dashboards and the websites for customers. “We work closely together, pathways are short and administration kept low,” says Weiss. Feldschlösschen also works with Swisscom, though not in a customary “supplier relationship”. It is more a case of collaboration in partnership, with both sides benefiting. “Depending on needs and available expertise, we develop the right solution together with the customer and provide support in the innovation process,” says Jaap Vossen, until May 2018 Head of IoT at Swisscom. “We offer a complete end-to-end service for IoT projects. We not only provide the infrastructure, we also offer support in various ways, from integrating networked devices into the ecosystem of a company to connection to the cloud and up to operation and support.”

text: As Feldschlösschen is a drinks manufacturer and not an IoT specialist, collaboration with an experienced partner was even more important, with specific role distribution playing an indispensable role. “If the company’s digital maturity is not yet advanced, we normally take on more tasks,” explains Vossen. Another partner is the Austrian company, Redl GmbH, which developed the beer station hardware, i.e. the actual tap, together with Feldschlösschen.
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The myBeer app provides bar keepers with a range of information, including current beer levels.
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###  “IoT is not simply a case of networking things”
“Some companies come to us with an idea or concrete issue. They assume that IoT can be the solution for their problem; however, the exact nature of this solution only becomes clear over the course of the project,” explains Jaap Vossen. He also stresses that you need an open attitude and dynamic working methods, as not all the project details can be defined from the start. “It is relatively simple to network individual devices. However, if the intention is to integrate many devices into one ecosystem, this is not possible without the right expertise and experience from similar projects,” says Thomas Winkler, Product Manager IoT at Swisscom. An error that many companies make, he explains, is that they spend only a small amount of time thinking about how their traditional product, which they want to intelligently convert into a new version, can change processes in other areas of the company. “IoT is not simply an increase in efficiency for just that product and the processes involved; it can also be the case that introducing IoT moves the focus from production more towards service,” says Winkler. With networking, for example, services can be turned completely upside down as a result of remote maintenance or, by analysing incoming data, customer behaviour can be measured, which may have an impact on marketing.
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Thomas Winkler, Product Manager IoT at Swisscom
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For this reason, an IoT project can generally not be considered in isolation but must be coordinated throughout the organisation. It is important that the customer is clear on where it places the focus. Jaap Vossen speaks from experience: “The majority of customers have many ideas. The difficulty lies in narrowing things down. Our task is to make the customers aware that networking can cause big changes in operations.”
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###  “At some point, everything will be networked”

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###  “At some point, everything will be networked”
In principle, the use of IoT is open to all sectors. On an international scale, it is primarily the automobile and energy industries that rely on this new technology. In Switzerland, there are innovative companies from all sectors, as well as start-ups, which are driving IoT forward and achieving increases in efficiency or optimising workflows using digitised business models. The technology is therefore also leading to success in industries in which the networking of things has not yet played a significant role. For this reason, entrepreneurs even in areas with low digitisation should have a clear understanding that, suddenly, completely new solutions can be used for an old problem. “Sometimes, it is even the only solution,” says Jaap Vossen, highlighting the urgency for the IoT in the increasingly digitised world. The areas in which you begin connecting products and things to the Internet do not seem to be important as, “at some point, all products and objects will be networked anyway”.
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###  Swisscom on hand along the IoT journey
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Swisscom organised all the data management for Feldschlösschen’s IoT projects. The IoT communication module integrated into the beer stations allows for remote control on the one hand, and data acquisition on the other. This means that direct customer feedback on the times and locations of their consumption is possible.
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##### Prof. Dirk Helbing on the handling of data
# “Data must be handled responsibly”
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Dirk Helbing is convinced that data ethics and combinatorial innovation are the basic prerequisites for the economy of the future. In an interview, the ETH Professor of Computational Social Science explains why this change is essential – and why companies need to assume greater responsibility for our society than ever before.
Text: Christoph Widmer, Images: Herbert Zimmermann, 25 november 2019
####  Professor Helbing, you say that digitisation can not only make the world more efficient, but also reinvent it. What exactly do you mean by that?
We can see that digitisation is drastically changing all our institutions, and in some cases completely reinventing them. For example, more than 70% of all share trading is now conducted using algorithms. In connection with blockchain, the “code is law” principle is gaining significance because the program code of a smart contract contains all the contractual information while all the execution and transactions remain unchanged. Digitisation is thus also affecting our legal system. Meanwhile in business, money is being reinvented: we have Bitcoin and Ethereum and data is being heralded as the new oil.
####  Where do you see companies within this transformation?
Companies are developing strongly into data-driven businesses. Every company collects, evaluates and exploits data to either optimise its processes or develop new business models and ultimately generate added value from the data. This approach has far-reaching consequences.
#### What consequences?
Data use requires a framework that takes human rights into perspective. It must have a value-oriented approach. In this context, the issues of privacy and informational self-determination are more relevant than ever. A few years ago, it was claimed that privacy was dead and we should get used to it. But now Facebook, for example, has chosen “The future is private” as the new guiding principle for its business. This shows that digitisation is setting new priorities. Data ethics and ethical AI are complementing today’s business fields and this in turn is creating opportunities for companies to position themselves accordingly on the market. After all, these approaches seem to be the most promising for both today and the future – especially in Europe.
Prof. Dr. Dirk Helbing: Professor of Computer-Aided Social Sciences, ETH Zurich
####  Why is data ethics particularly relevant in Europe?

text: Prof. Dr. Dirk Helbing: Professor of Computer-Aided Social Sciences, ETH Zurich
####  Why is data ethics particularly relevant in Europe?
It was once believed that you could control not only companies but our entire society using a data-driven approach. The first models for smart cities were very strongly data-driven. Everything was recorded and many processes were automated. But it turned out that these concepts did not work very well, either as business models or politically. After all, a data-driven society ultimately implies mass surveillance and totalitarianism, of which China and its social credit system is the best example. I do not think this is a good idea, especially in Europe, which has such a deep-seated understanding of democracy. Technologies should serve us, not the other way around.
####  How can data be used ethically?
We must include those people who are considered to be disrupting factors by a purely data-driven society. What is important for people often cannot be measured – or only with difficulty – and is therefore not adequately represented by data: human dignity, love, freedom, creativity and so on. In the past, privacy served as a protected place in which these values could flourish. And yet now, our smartphones, computers, televisions and even kitchen appliances are constantly collecting data about our personal lives. We need digital upgrades which create a social system that takes account of those values that are enormously important to us as human beings. At the same time, this system must be able to compete economically with other systems, such as the Chinese one. In this respect, we can perhaps learn a lot from Taiwan’s digital democracy.
####  What does all this mean for companies?
For the economy, I recommend the concept of combinatorial innovation: Innovations in different technological fields can increasingly be combined to form new applications. This requires more openness and cooperation between companies and leads in part to more open data, more open innovation and a more open source approach. It is conceivable that knowledge gained from data could be made available to the general public in anonymised form after a certain time in a similar way to how patents are disclosed. Companies could also support a platform for informational self-determination. In this, the data of individual citizens would be sent to personal data mailboxes and they could then decide for themselves which companies were permitted use which data for their purposes. Ultimately, it would constitute competition based on trust, in which even SMEs, spin-offs, NGOs and research establishments were given an opportunity to gain access to extensive data.
####  That sounds laudable and desirable, but the reality is different: Our economy is shaped by competitive pressure, price wars, market share and other factors.

text: ####  That sounds laudable and desirable, but the reality is different: Our economy is shaped by competitive pressure, price wars, market share and other factors.
That’s true. Today’s economy is characterised by the “everyone vs. everyone else” principle. However, we mustn’t assume that our economy and society will always function in the same way as they do today. Our current economy is not sustainable, and this lack of sustainability means it is not sufficiently future-proof. Companies are partly responsible for helping tackle the challenges that we face as humans today – and thus also the problem of the scarcity of resources. What we need is a new social contract in which the roles of the state, of companies and of civil society are recalibrated. Only then can we use resources responsibly, be they raw materials or data. A sharing economy and a circular economy are the keys to this. That is why we need underlying conditions which ensure that digitisation strengthens everyone and leaves nobody behind. Neither the state, nor the economy nor the civil society.
####  Does Switzerland have good conditions for this?
If Switzerland and its digital business models want to be able to compete with markets such as China or Silicon Valley, we will have to do things a little differently. In some ways, Switzerland has the best prerequisites to promote combinatorial innovation on a large scale: People know one another. Switzerland is manageable in terms of its size and population. The idea of the collective intelligence that we need for innovation and information ecosystems is to some extent anchored in the grassroots democracy that forms Switzerland’s “DNA.” The conditions in Switzerland are therefore ideal for bringing about this transformation.
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### Prof. Dr. Dirk Helbing
Dirk Helbing has been the Professor of Computational Social Science at the Department of Humanities, Social and Political Science and the Department of Computer Science at the ETH Zurich since 2007. He studied physics and mathematics and now works on the modelling of social systems and complexity research. He also coordinates the FuturICT initiative, which aims to solve global problems through new approaches to a digital society.
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# “I love networking.”
Often, the best candidate for a particular vacancy in the banking sector is not actively looking for a new position.
Nikola Cavoj Ziarna, Talent Acquisition Manager & Sourcer
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Zurich
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%{gcr.lead}
This is where I come in as a sourcer: I approach talents and try to persuade them to apply for positions that are difficult to fill. These include technical IT jobs and experienced senior positions, for example in digital transformation, innovation and robotics. Networking is everything in my job, both online and offline. I love being around people – that’s why I pursued sourcing. Previously, I studied and worked in Slovakia. I value the friendly, professional attitude that people at Swisscom and in Switzerland have. I’m motivated by the desire to continue developing and improving in my work. I’m planning to take a training course in labour law next year, which Swisscom is participating in.
## Nikola Cavoj Ziarna
## Talent Acquisition Manager & Sourcer
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
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# Regulation: an own goal in network expansion?
As a result of the latest rulings by the Competition Commission (COMCO) and the Federal Administrative Court (FAC), the optical fibre expansion (FTTH) in Switzerland is stalling. According to Urs Schaeppi, CEO of Swisscom, this has far-reaching consequences for Switzerland's future ICT infrastructure, especially in rural areas.
Sepp Huber, Head of Media Relations
04 November 2021
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##  Mr Schaeppi, the FAC has confirmed precautionary measures taken by COMCO against Swisscom. What does this mean?
Urs Schaeppi: In the short term, we may only build network elements that comply with point-to-point (P2P) network architecture. This is more complex because each customer is connected via a separate fibre to our local exchange. Figuratively speaking, the FAC is demanding that Swisscom build a four-lane highway into every town/city.
* * *
P2MP enables rapid and more efficient expansion, which means networks can be built and operated economically, even in remote regions.
* * *
##  What does this mean for customers?
We are no longer allowed to market our new connections according to the very efficient point-to-multipoint (P2MP) network architecture that is currently standard worldwide. The decision will have strange effects, and it even means that we now have to connect newly built houses with copper cables in some cases. That doesn't make any sense.
##  According to the FAC, at round table meetings between 2008 and 2012, the industry pretty much agreed on a nationwide P2P standard.
At that time we were at the beginning of the FTTH rollout in the big cities, and it was important to avoid multiple structures by different partners such as electricity companies and Swisscom. We agreed on the four-fibre model for the optical fibre connection of homes so that customers could switch providers very easily. Swisscom is currently laying, and will continue to lay, four fibres from the conduit in the neighbourhood to homes. This is undisputed.
However, it was never decided that four fibres per residential unit were also needed from our local exchange to the conduit in the neighbourhood. For further expansion in rural areas and smaller towns, a fast, innovative and more cost-effective method is needed, especially since Swisscom usually expands in these areas without a partner.
##  Does Swisscom need to play catch-up compared to other countries?
No. On the contrary, we are far ahead with ultra-broadband when compared with other countries. At present, the major cities and conurbations are connected via P2P to a large extent with around 1.5 million FTTH connections, and 90% of customers nationwide are already connected with ultra-broadband (at least 80 Mbit/s). But the momentum continues unabated: to further increase the Internet speed, we have set ourselves the goal of building a further 1.5 million FTTH connections by 2025, especially in smaller towns and rural areas.
## How will Swisscom achieve this goal?

text: ## How will Swisscom achieve this goal?
Where we are building on our own and in less densely populated areas, we are reliant on P2MP technology, which is much more suitable. This means that many more customers can benefit from even faster Internet access in the same amount of time. A delay and a switch to P2P is not in the interests of customers, who want very fast Internet access quickly; nor is it in the interests of Switzerland. The expansion of the network is now in danger of being massively delayed because COMCO and the FAC are giving greater weight to the particular interests of providers without their own networks than to investment incentives in the industry and the interests of customers.
## What if Swisscom had to build P2P consistently?
If we had to use P2P architecture everywhere, a lot more civil engineering work would be required. This would mean delays, building permits would be needed, and roads would have to be opened up to enlarge cable ducts. In cities, the channels are usually large enough for a sufficient quantity of fibres from the exchange to the cable conduit, but not in rural areas. Thanks to P2MP, we can build networks that can be constructed and operated economically, even in remote regions. If P2P is imposed on us, the optical fibre expansion will stall and rural regions will fall behind.
## Isn't P2P the technology of the future?
No, on the contrary. P2MP has gained international acceptance in recent years. The model is only criticized in Switzerland, which we cannot understand. The global telecommunications industry is focusing on P2MP, so there's a lot of investment in innovation. P2MP is the technology with the highest dynamics. We offer speeds of 10 Gbit/s via P2MP, which is something that few other countries can offer. For customers, it's not the technology that makes the difference, but the service they get in return.
__
* * *
## Smaller providers without their own network complain that P2MP will force them out of the market.
All competitors can use our networks – including the newly built P2MP optical fibre networks – with their full bandwidth, and they can design their own offers via so-called Layer 3 access. Many competitors are very successful with this. Other network operators such as the cable networks, which themselves cover 83% of households, do not offer network access to their competitors. The regulation is therefore incomprehensible in another respect: expensive building regulations are imposed on us unilaterally, while competitors active throughout most of the country, such as cable providers, are completely free in their activities.
## You have entered into a partnership with Salt for direct access to the P2MP network.
This demonstrates another contradiction in the FAC's rulings: this cooperation promotes competition and customers benefit from additional offers – but this partnership is currently blocked by the ruling.
## Couldn't the regulators' interventions have been foreseen?

text: ## You have entered into a partnership with Salt for direct access to the P2MP network.
This demonstrates another contradiction in the FAC's rulings: this cooperation promotes competition and customers benefit from additional offers – but this partnership is currently blocked by the ruling.
## Couldn't the regulators' interventions have been foreseen?
No, because a few years ago the national parliament debated on the precise issues now raised in the revision to the telecommunications law, and it explicitly decided to focus on infrastructure competition and forego optical fibre regulation. This competition promotes investments and innovations. And now the opposite is happening: regulations are being imposed and incentives are declining, which in the end risks a regulatory own goal.
## What will happen now?
We need clarity as quickly as possible so that we can speed up again when it comes to the expansion of the network. It is essential that Switzerland doesn't fall behind in international comparisons due to uncertain conditions.
Switzerland occupies a top international position in relation to broadband coverage. However, the demand for ultra-broadband is unabated.
* * *
Competition between different infrastructures and technologies is leading to high broadband usage in Switzerland.
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## Downloads
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Urs Schaeppi, CEO of Swisscom
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Please note that costs can arise abroad.
Administrative requests: Mo - Fri 07:00 - 18:30
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We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
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* * *
#### Our SME expert is there for you.
We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
Schedule an appointment
Try it out yourself
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Discover our subscriptions, HD-Phones and accessories.
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Talk to our support staff
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text: #### Thank you for your enquiry.
* * *
#### Our SME expert is there for you.
We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
Schedule an appointment
Try it out yourself
#### Subscriptions & phones
Discover our subscriptions, HD-Phones and accessories.
Find offers
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+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
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0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
#### We will call you in 10 seconds
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0800 055 055 (longer waiting time)
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Close
#### Thank you for your enquiry.
* * *
#### Our SME expert is there for you.
We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
Schedule an appointment
Try it out yourself
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IT infrastructure, Cloud Solutions, Hosting & Server for your business.
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Opening Hours
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#### We will call you in 10 seconds
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Our 0800 055 055 hotline is currently closed for this topic.
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#### Thank you for your enquiry.
* * *
#### Our SME expert is there for you.
We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
Schedule an appointment
* * *
__Call me back
#### Hotline
Get in touch with our Customer Support.
__
+41 800 055 055
Please note that costs can arise abroad.
Administrative requests: Mo - Fri 07:00 - 18:30
Requests to malfunctions and errors: always open
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
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Disturbances: Open all the time
#### We will call you in 10 seconds
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Would you prefer to call us?
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Our 0800 055 055 hotline is currently closed for this topic.
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#### Thank you for your enquiry.
#### Our SME expert is there for you.
We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
Schedule an appointment
Try it out yourself
#### inOne SME
Internet, service, telephony, TV and mobile for your SME.
Compare products
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#### Hotline
Get in touch with our Customer Support.
__
+41 800 055 055
Please note that costs can arise abroad.
Administrative requests: Mo - Fri 07:00 - 18:30
Requests to malfunctions and errors: always open
#### Call our Hotline
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__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
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text: #### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
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Our 0800 055 055 hotline is currently closed for this topic.
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* * *
#### Our SME expert is there for you.
We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
Schedule an appointment
Try it out yourself
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Discover more
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#### Hotline
Get in touch with our Customer Support.
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+41 800 055 055
Please note that costs can arise abroad.
Administrative requests: Mo - Fri 07:00 - 18:30
Requests to malfunctions and errors: always open
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
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Our 0800 055 055 hotline is currently closed for this topic.
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#### Thank you for your enquiry.
* * *
#### Our SME expert is there for you.
We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
Schedule an appointment
Try it out yourself
#### Business Internet
Discover and compare our Business Internet offers.
Find offers
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#### Hotline
Get in touch with our Customer Support.
__
+41 800 055 055
Please note that costs can arise abroad.
Administrative requests: Mo - Fri 07:00 - 18:30
Requests to malfunctions and errors: always open
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
#### We will call you in 10 seconds
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Would you prefer to call us?
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#### Our SME expert is there for you.
We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
Schedule an appointment
Try it out yourself
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Find the best offer for you and your customers.
Compare products
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+41 800 055 055
Please note that costs can arise abroad.
Administrative requests: Mo - Fri 07:00 - 18:30
Requests to malfunctions and errors: always open
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
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#### We will call you in 10 seconds
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text: Administrative requests: Mo - Fri 07:00 - 18:30
Requests to malfunctions and errors: always open
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
#### We will call you in 10 seconds
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Would you prefer to call us?
0800 055 055 (longer waiting time)
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#### Our SME expert is there for you.
We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
Schedule an appointment
Try it out yourself
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Discover our subscriptions, HD-Phones and accessories.
Find offers
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Get in touch with our Customer Support.
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Please note that costs can arise abroad.
Administrative requests: Mo - Fri 07:00 - 18:30
Requests to malfunctions and errors: always open
#### Call our Hotline
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0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
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#### Thank you for your enquiry.
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#### Our SME expert is there for you.
We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
Schedule an appointment
Try it out yourself
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IT infrastructure, Cloud Solutions, Hosting & Server for your business.
Find offers
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Get in touch with our Customer Support.
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Please note that costs can arise abroad.
Administrative requests: Mo - Fri 07:00 - 18:30
Requests to malfunctions and errors: always open
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
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We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
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Try it out yourself
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text: Please note that costs can arise abroad.
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#### Thank you for your enquiry.
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We will sit down with you to prepare a quotation to meet the needs of your SME.​ Arrange an appointment in the Shop or at your premises.
Schedule an appointment
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text: Disturbances: Open all the time
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text: #### Set up your device
How to copy your contacts, transfer data between your phone and computers and more.
Select device
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#### Hotline
Get in touch with our Customer Support.
__
+41 800 055 055
Please note that costs can arise abroad.
Administrative requests: Mo - Fri 07:00 - 18:30
Requests to malfunctions and errors: always open
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Billing issues: Mo-Fr 07:00-20:00
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text: Would you prefer to call us?
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text: #### Call our Hotline
Talk to our support staff
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0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
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text: You can also submit your enquiry on the following form.
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Requests to malfunctions and errors: always open
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text: # The Swisscom network where you are
Experience the Swisscom network through our interactive maps. Find out more about mobile phone coverage, fibre-optic expansion and electrical field strengths for every location in Switzerland.
####  Mobile coverage
You can check which mobile technologies are available at your location.
Go to map
####  Fibre-optic expansion
Find out when fibre-optic technology is coming to your community.
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####  Map of electric field strength
Check how strong the electro­magnetic fields are at your location.
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####  PWLAN hotspots
Find one of our 5,000 PWLAN hotspots where you can surf for free.
Go to map
####  Antenna type
Check the locations of all mobile communications installations on the map of Switzerland.
Go to map
####  Swisscom Low Power Network
Check the LoRaWAN coverage where you are.
Go to map
#### Overview of fixed network technologies
**All IP**
All IP is the technology behind a universal network (copper and fibre optics) based on the Internet Protocol (IP). All IP means that all services, such as TV, Internet or even fixed network telephones, run on the same IT network. Telephone calls are transferred in data packets instead of analogue signals, as is already the case for Internet services. Thanks to the universal All IP network, devices and services communicate with each other and share data. In the medium to long term, Swisscom is migrating all existing communication networks to IP so that it can provide all telecommunications services (telephony, data transmission, TV, mobile telephony etc.) across IP. With all the IP services within Switzerland running on Swisscom's own network, it guarantees higher security and availability than other voice service providers on the World Wide Web.
**Bandwidth**
The bandwidth indicates the transmission capacity of a medium, also known as the download speed. The higher the bandwidth, the more information units (bits) that can be transferred per unit of time (seconds) (bit/s, kbit/s, Mbit/s).
**DSL + LTE Bonding**
DSL + LTE Bonding bundles the bandwidths of fixed and mobile networks to produce higher speeds for customers. Swisscom has also developed an Internet receiver for 4G (LTE) mobile telephony known as the Internet Booster. This boosts the Internet speed of copper lines with fast 4G mobile Internet, increasing Internet speeds by up to 50 Mbit/s for residential customers, depending on package.
**DSL (Digital Subscriber Line)**
DSL is the generic term for the transmission technology via subscriber access lines that are made completely or partially from copper. Examples of DSL technologies are ADSL or VDSL.
**FTTB – Fibre to the Building**
With this technology, fibre-optic cables are installed up to the building. Bandwidths of up to 100 Mbit/s can be used currently. FTTB is mainly used in larger apartment blocks.
**FTTC – Fibre to the Curb**
For FTTC, Swisscom installs the fibre-optic cables up to the distributor (local exchange or neighbourhood distribution box). Bandwidths of up to 100 Mbit/s can be used currently.
**FTTH – Fibre to the Home**

text: **FTTB – Fibre to the Building**
With this technology, fibre-optic cables are installed up to the building. Bandwidths of up to 100 Mbit/s can be used currently. FTTB is mainly used in larger apartment blocks.
**FTTC – Fibre to the Curb**
For FTTC, Swisscom installs the fibre-optic cables up to the distributor (local exchange or neighbourhood distribution box). Bandwidths of up to 100 Mbit/s can be used currently.
**FTTH – Fibre to the Home**
FTTH is the end-to-end provision of fibre-optic cable for apartments and businesses instead of traditional copper cable. Swisscom supplies private households with FTTH fibre optics, offering bandwidths of up to 10 Gbit/s.
**FTTS – Fibre to the Street**
FTTS brings fibre optics to 220 metres from customer homes, taking ultra-fast broadband across the regions. This technology can then be expanded to FTTH. Bandwidths of up to 500 Mbit/s can be used currently.
**G.fast**
G.fast is a new transmission processes that significantly increases the bandwidths on copper lines compared to VDSL using higher frequencies. With G.fast, up to 500 Mbit/s is possible for FTTS/B; the exact capacity depends on the length and type of cable.
**Fibre optics**
Fibre-optic cables allow optical data transmission, in contrast to copper cables which use electrical signals to transmit data.
**IP (Internet-Protokoll)**
IP offers the option of integrating various services into a network: Typical applications are virtual private networks (VPN), telephony (Voice over IP) and faxing (Fax over IP).
**PWLAN – Public Wireless Local Area Network**
PWLAN is a wireless, local open network. Typical data transfer speeds in PWLAN networks are 5–10 Mbit/s.
**Ultra broadband**
Ultra broadband represents bandwidths of over 50 Mbit/s – both on the fixed and mobile network.
**VDSL (Very High Speed Digital Subscriber Line)**
VDSL broadband technology is the fastest DSL technology at present. It provides transfer speeds of up to 100 Mbit/s. VDSL2 is the latest version of VDSL.
**VoIP (Voice over Internet Protocol)**
VoIP produces telephone lines via the Internet.
**Vectoring**
Vectoring is a technology used in connection with VDSL2 to eliminate copper-wire interference. It is used to maximise transmission speed (permitting up to a two-fold increase).
**WLAN (Wireless Local Area Network)**
WLAN is a local wireless radio network. A WLAN links several computers wirelessly with a central information system, a printer or a scanner.
#### Overview of mobile communications technologies
**5G**
The latest mobile telephony standard currently offers speeds of up to 2 Gbit/s.
**4G+/LTE Advanced**
4G+/LTE Advanced enables a theoretical bandwidth of up to 700 Mbit/s on the mobile phone network. Speeds of up to 300 Mbit/s are already available to 90% of the Swiss population and 72% can access speeds of up to 500 Mbit/s.
**4G/LTE (Long Term Evolution)**
4G/LTE is the successor to 3G technology. It represents the fourth generation of mobile technology. 4G currently enables mobile broadband data rates of up to 150 Mbit/s.
**3G**

text: **4G/LTE (Long Term Evolution)**
4G/LTE is the successor to 3G technology. It represents the fourth generation of mobile technology. 4G currently enables mobile broadband data rates of up to 150 Mbit/s.
**3G**
3G is the third generation of mobile technology and includes UMTS, HSPA und HSPA+. 3G enables speeds of up to 42 Mbit/s and covers 99% of the Swiss population.
**2G**
2G is the second generation of mobile technology that is being phased out by the end of 2020 after more than 25 years. It includes mobile technology such as GPRS, EDGE and GSM.
**Carrier aggregation (frequency bundling)**
Carrier aggregation is a way of increasing the data rate per user by connecting several frequency blocks together. It means a much larger number of users can use a radio cell simultaneously with higher speeds.
**EDGE (Enhanced Data Rates for GSM Evolution)**
EDGE is a feature of the second mobile technology generation and is being phased out by the end of 2020 after more than 25 years. EDGE enables data transfer speeds of up to 256 kbit/s.
**GPRS**
La rete GPRS appartiene alla seconda generazione di telefonia mobile e sarà disattivata entro la fine del 2020, dopo più di 25 anni di servizio. Sulla GPRS era possibile raggiungere velocità di trasmissione da 30 a 40 kbit/s.
**GSM-Netz (Global System for Mobile Communications)**
GSM is a global digital mobile telephony standard within the second mobile technology generation and is being phased out by the end of 2020 after more than 25 years. As well as voice and data transmission, it supported services such as SMS and international roaming.
**HSPA (High Speed Packet Access)**
HSPA is a further development of the UMTS mobile telephony standard. HSPA allows a much greater number of customers than was possible with UMTS to use a radio cell at the same time and at a constantly high speed. A transfer rate of up to 14.4 Mbit/s is supported by HSPA.
**HSPA+**
HSPA+, also known as HSPA Evolution, is the expansion of HSPA for locations experiencing regularly high customer demand. Each radio cell offers a transmission capacity of up to 21 Mbit/s.
**UMTS (Universal Mobile Telecommunications System)**
UMTS is a third-generation international mobile telephony standard that combines mobile multimedia and voice services. Speeds of up to 384 kbit/s are possible with UMTS.
#### Field strengths
Our map shows the electrical field strength in volts per meter as usual. However, this field strength does not reflect the measurement data on site; it is automatically calculated from the output data of the masts under review and the selected terrain point. A daily mean value and plant utilisation are also included. The result is a realistic daily average. This should not be confused with the theoretical maximum value that must be stated in the location data sheets for the mobile communication installation.
#### Low Power Network (LPN) LoRaWAN

text: #### Low Power Network (LPN) LoRaWAN
The network for your IoT applications. It cuts your devices’ energy usage and is ideal for transferring small quantities of data. The Swisscom LPN already covers more than 97.2% of the Swiss population.

text: Already have some experience using your smartphone? Our trainers will be happy to show you how to get even more from your mobile phone. Discover new applications and functions.
**Please note:**
For participation in the online course, you will need your computer (PC/Mac) and an Internet browser (Google Chrome is recommended). No special installations are required and you will not be videoed while taking part in the course (so you do not need a camera on your computer). You will receive an e-mail link to access the online course at least 1 day before the start of the course.
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text: # We are ready for your enquiry about Smart Metering.
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text: Posted on 9\. December 2022Text: Andreas Heer | Media: Swisscom
_If employees work on a hybrid or online basis, they should do so in Microsoft Teams, regardless of the type of collaboration: this summarises Microsoft’s strategy. An insight into upcoming innovations._
Microsoft Teams is just as ubiquitous in companies as chats and online meetings, as it enables digital communication. However, according to Microsoft, the skyrocketing use of the communication tool during the pandemic is far from over. On the contrary, Teams should become the central hub where all communication within a company converges. That’s why Microsoft is constantly adding new and, in some cases, novel functions to Teams. This should make Teams just as important for communication and collaboration as the web browser. Here’s a brief overview of the most important new features that will be introduced to the ‘communication browser’ in the coming months.
## Shared meeting documentation with Microsoft Loop
In future, the **Loop app** will provide participants with a kind of shared notebook in online meetings, better known as a ‘meeting document’ or ‘project document’. Participants can record notes, resolutions, brainstorming results, surveys, etc.
The Loop app can be used as a jointly editable meeting document directly in a Teams meeting. (Screenshot: Microsoft)
At Microsoft, ‘loop’ also refers to a technology for inserting snippets from Office documents into other Microsoft applications, whereby the content is updated live when changes are made. This may be an area of an Excel spreadsheet or an excerpt from a Word document. These loop components can also be used in the Loop app, which in turn integrates directly into Teams.
## Make calls directly via Teams with your mobile number
What would a communications centre be without a phone? Following the fixed network, MS Teams Telephony Mobile from Swisscom now allows mobile numbers to be integrated into Microsoft Teams environments. This means that calls can be made and answered directly in Teams via your own mobile number – including your call history and in top Swisscom quality.
But the possibilities go even further. Mobile phone accessibility is available in every Teams client, i.e. not only on a smartphone, but also on a tablet or computer. The Teams status takes calls into account. It automatically switches to ‘in a call’ during a phone call, while the ‘do not disturb’ status redirects incoming calls to voicemail. Frequent callers gain added convenience, while sales representatives can manage their availability more effectively. In Switzerland, this option is offered exclusively by Swisscom as **Teams Telephony Mobile**.
##  Edit Excel tables together in Teams
The extensive integration of PowerPoint into Teams was obvious – ‘presentation’ and ‘meeting’ are almost synonymous in everyday life. But now Microsoft is expanding the integration to Excel tables and thus including a group of users who want to work out (or calculate?) something in a virtual meeting. With **Excel Live** , participants can work together on an Excel spreadsheet – even via smartphone. This works directly in Teams meetings.
## Common notes on documents

text: The extensive integration of PowerPoint into Teams was obvious – ‘presentation’ and ‘meeting’ are almost synonymous in everyday life. But now Microsoft is expanding the integration to Excel tables and thus including a group of users who want to work out (or calculate?) something in a virtual meeting. With **Excel Live** , participants can work together on an Excel spreadsheet – even via smartphone. This works directly in Teams meetings.
## Common notes on documents
But what if a PDF document is discussed instead of a spreadsheet in the meeting? With **‘Collaborative Annotations’** , teams are receiving a tool that allows them to jointly record clues, notes and comments, much like Microsoft’s whiteboard (we’ll get to that in a moment). Text and drawing functions are available, and annotations are of course not limited to PDF documents.
Close element
## MS Teams Telephony Mobile
In collaboration with Microsoft, Swisscom has integrated its mobile telephony network directly into Teams. You can be reached on your mobile number and enjoy the benefits of Microsoft Teams, such as a complete caller list and status display. You can also make calls via Teams from any device using your mobile number, with the usual Swisscom network call quality.
Teams Telephony Mobile is available to large companies with NATEL go.
Find out more
## The whiteboard has character
Whiteboard apps and web applications are booming. With its **Whiteboard app** , Microsoft doesn’t want to lag behind services like Canva and Miro and is constantly expanding its own doodle wall. Business customers, for example, will soon be able to choose from different templates for different purposes. And freehand drawings and Post-its are accompanied by videos and links to further websites. Loop components are also making an appearance – so any analogue whiteboard should go green with envy.
Microsoft’s digital whiteboard for Teams meetings has grown significantly beyond a doodle app. (Screenshot: Microsoft)
It remains exciting to see how Microsoft continues to develop. The new applications and modules, such as Loop, rely primarily on web technologies, as does Teams itself. Behind the scenes, Microsoft appears to be gradually pushing ahead with the transformation of Office applications into web-based applications. In this way, Teams is the communication browser of the web browser. If that sounds a bit confusing, don’t worry: in day-to-day life, you can safely ignore the technical substructure.
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5G in industry
#  At Ypsomed, 5G is already a reality
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The future of the factory was already clear in March, in Solothurn. In collaboration with medical technology manufacturer Ypsomed, Swisscom is testing the use of 5G in industrial environments.
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23 april 2018
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Ypsomed is the leading developer and manufacturer of pens, auto-injectors and pump systems for administration of liquid medication. Ypsomed was the first industry partner of Swisscom to test the new 5G mobile communications generation in ongoing production. As part of the pilot project, Ypsomed has digitalised its production processes for injection pens across the entire value chain.
Ypsomed uses the 5G technology to digitalise goods tracking throughout the production process. This is made possible by indoor localisation. Further applications include real-time evaluation of machine data, virtualisation of computer resources and quality inspection by means of augmented reality technologies.
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###  Getting jobs back to Switzerland
In Mexico, production requires several hundred employees and a huge area. Thanks to the possibilities that 5G has to offer, the same performance can be achieved with a fraction of the resources. Ypsomed’s production generates an enormous amount of data which needs to be processed immediately. “To be able to bear the costs in Switzerland, the machine has to run without interruption around the clock, or it would not pay off,” explains Ypsomed CEO Simon Michel.
Simon Michel makes no secret of it: fully automated production calls for fewer but better qualified employees. That is why productions which were outsourced in the 1980s and 1990s are being moved back from low-cost developing countries to highly developed industrialised countries. “It’s the last chance for Swiss industry,” says the CEO.
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###  Specific applications with 5G
####  Localisation in the production chain
Ypsomed’s machines produce, for example, insulin pens for people with diabetes. These ballpoint pen-sized syringes undergo an automated process, are localised in real time during the production steps and are available in SAP. Sensors on the crates and a local 5G Mobile Edge Cloud make this possible at Ypsomed. If a product is not in the correct location, the system will raise an alarm. A formerly tedious process which involved scanning bar codes now runs automatically and in real time.
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The position data of raw materials, semi-finished products and completed products is processed on a reserved network slice and forwarded to SAP in the Mobile Edge Cloud.
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####  Real-time data analysis

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The position data of raw materials, semi-finished products and completed products is processed on a reserved network slice and forwarded to SAP in the Mobile Edge Cloud.
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####  Real-time data analysis
Ypsomed’s production machines must run without interruption to produce to as high a quality and as cost-effectively as possible. Owing to a software solution implemented in the local Mobile Edge Cloud, 5G generates huge data volumes (such as temperature and production data) on the production machines in real time. Predictive management can also be carried out by analysing the data: for example, it is possible to predict when a particular part of a production plant will need to be replaced or repaired. This can prevent failures and makes it possible to schedule replacement or revision of a machine.
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The injection moulding machine produces data.
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####  Virtualisation
Until now, each machine has had its own integrated computer. In a production environment networked via 5G, the software no longer runs in the machine, but is virtualised on the Mobile Edge Cloud. This enables employees to gain access to every machine via a tablet and move freely in the production hall. Ypsomed therefore saves on hardware, software and maintenance costs.
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In a production environment networked via 5G, the software no longer runs in the large machine, but is virtualised on the Mobile Edge Cloud.
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####  Quality assurance with augmented reality
Ypsomed regularly conducts quality assurance tests. Until now, employees would test products at a test centre and subsequently enter the data in the SAP in the office. Using augmented reality glasses, employees now check quality directly in the hall. This development has simplified and accelerated the quality assurance process immensely.
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Augmented Reality simplifies visual quality controls, such as with holographic glasses (HoloLens).
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###  Developing 5G together
“Cooperation with companies is very important in the development of 5G. It requires mobile communication knowledge and software knowledge, both of which Swisscom has. It also requires domain knowledge, which the customer has. Only together can they develop promising 5G solutions. 5G is the next major step in technology, which, in addition to more efficient processes, will enable completely new applications,” states Simon Michel, CEO of Ypsomed.
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«5G will be the next major step in technology.»
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Simon Michel, CEO of Ypsomed
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“The results we have achieved in production at Ypsomed with 5G have exceeded our expectations and given us a first impression of what the future will bring,” says Heinz Herren, CIO and CTO of Swisscom.
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«The results have exceeded our expectations.»
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Heinz Herren, CIO and CTO of Swisscom
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5G Gateway. What is more, a 5G base station, of which there are only a handful in Switzerland, offers something which still fills entire basements in many places: the entire IT department. 5G also enables seamless operation directly from the Cloud.
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###  5G Glossary
#### Mobile Edge Computing
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«The results have exceeded our expectations.»
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Heinz Herren, CIO and CTO of Swisscom
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5G Gateway. What is more, a 5G base station, of which there are only a handful in Switzerland, offers something which still fills entire basements in many places: the entire IT department. 5G also enables seamless operation directly from the Cloud.
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###  5G Glossary
#### Mobile Edge Computing
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Mobile Edge Cloud is a technology with which computing resources are located directly at or in the 5G base station. It builds on the concept of general Edge computing. This enables IT processes in production to be controlled locally and directly. This, in turn, drastically increases the response time across production.
#### Network Slicing
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Use of network slicing gives individual applications reserved and guaranteed network capacities. This is crucial for factory operations; even a brief network fluctuation can halt production and result in high losses. A network slice guarantees that all data between the machine and the Mobile Edge Cloud is only transported locally. This means within the factory, via the mobile network and not, as with conventional mobile data, via the entire public network.
#### Response time or latency
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Response time or latency refers to the amount of time it takes to broadcast a data packet from a sender (usually the mobile phone or the IoT device) to the recipient (application or database). The end-to-end latency also includes the amount of time it takes to broadcast the receiver’s response to the original transmitter.
#### Virtualisation
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Virtualisation describes the universal concept whereby applications can be installed and operated independently of specific hardware. In recent years, virtualisation has, in general, gone hand in hand with centralisation. This means that applications were installed on cloud data centres rather than on selected server hardware locally on the customer’s premises. Independent installation of software onto any hardware enables better use of the hardware.
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The future of mobile communications
#### 5G – much more than just speed
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The future of mobile communications
#### 5G – much more than just speed
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Interview with Stefan Mauron
#### «5G is the next logical step»
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Interview with Stefan Mauron
#### «5G is the next logical step»
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Internet of Things
#### Zermatt and the IoT in extremis
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Internet of Things
#### Zermatt and the IoT in extremis
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# Cisco Network Solutions
* Overview
* LAN
* WLAN
* Security
* SDN
* Services
##
Due to technical difficulties, please try again later.
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##  With flexible, secure and automated network solutions in digitalisation
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Digitalisation poses new challenges for business models and processes, and impacts upon your ICT infrastructure and strategy. You need to adapt quickly and flexibly to demands from the market and your own company in ever-shorter intervals. You also need to guarantee the mobility of your employees, just as much as the reliable and secure integration of new locations and workplaces. Ultimately, it is vital that you guarantee the implementation of digitalised processes by using IoT. At the same time, the continuous availability of your systems, with as few malfunctions and downtimes as possible, is vital. You need future-oriented technologies to achieve this, which amplify and augment your infrastructure, satisfy mobility requirements and support your agility.
As your partner for all questions regarding networks, we examine your starting position, clarify core issues that are decisive for you and your requirements, and support you in the continuous optimisation of your network. Here, we take both external factors that influence your business into account, as well as the planning and objectives of your cost structure and your resource situation. In our consultations, we elaborate on your questions in detail and draw up the ideal solution for you together.
As leaders in the implementation and operation of network solutions in Switzerland, we offer you complete, secure and forward-looking technology solutions at the same time, with flexible options for expansion and integration, for all areas of your network, as the largest system integrator for Cisco infrastructures in Switzerland and a long-standing Cisco Gold Partner.
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### Get in touch with an expert
Contact us
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Request offer
##  The solution at a glance
We offer end-to-end integration solutions for LAN, WLAN, SDN and security, either as VAR or professional services.
Combining everything you need!
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####  WLAN
The mobile network is a key factor for success for your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Cisco Wireless LAN controllers and access points, and mobile device detection and analytics tools, we offer custom solutions to meet your objectives in accordance with your requirements.
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####  LAN
The network is your company’s core infrastructure and requires a custom design. With our full range of Cisco routers and switches and converged access (a single network platform for LAN and wireless LAN), we offer state-of-the-art custom solutions which meet current and future requirements.
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####  SDN
Our range of access security, controller automation and fabric infrastructure solutions, to name just a few, allow you to adapt quickly to new challenges and offer comprehensive management for the automation, transparency and security of your network.
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####  Security
Our range of access, network and content security and malware protection solutions allows us to offer you standardised and reliable protection for your sensitive data.
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####  SDN
Our range of access security, controller automation and fabric infrastructure solutions, to name just a few, allow you to adapt quickly to new challenges and offer comprehensive management for the automation, transparency and security of your network.
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####  Security
Our range of access, network and content security and malware protection solutions allows us to offer you standardised and reliable protection for your sensitive data.
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##  Agile solutions with Cisco technologies applying the sound knowledge of Swisscom.
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## Flexibility
Your chosen solutions and services can be integrated into your existing infrastructure and allow you to respond quickly and with agility to new business requirements.
## Expertise
Our experienced experts in ICT/network solutions actively support you with consultations, expert reports, implementation and operation.
## Investment protection
State-of-the-art technologies meet all your present-day and future requirements without you needing to make excessively high investments.
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###  Furthermore...
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####  profit from numerous innovations
####  we meet the toughest business requirements
####  your data remains in Switzerland
Swisscom develops new areas of business with diverse innovations and actively supports you in taking advantage of the opportunities of digitalisation.
99.9% availability, 24/7 support, security, business continuity & disaster recovery.
Swisscom is a long-established Swiss company operating under Swiss law. Your data remains in Switzerland.
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##  Our partner
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Click on the logo to find out more about Swisscom’s partnership with Cisco.
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##  This is what our customers say
* Patrick Hübscher
Head of IT Cloud Infrastructure Solutions Mobiliar
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##  «The new SDN-based network is the foundation of our digitisation.»
Read more
* Thomas Breu
Head of ICT Cantonal Police Force, St. Galle
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##  «Our vehicles are now also mobile offices.»
Read more
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##  This might interest you too
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#####  Offer
###  ENOP
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
#####  Offer
###  ENOP
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
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Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
##  Wireless LAN Solutions On Premises
Efficient, secure and mobile infrastructure
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Wireless networks are a key factor in digitalised business processes and associated human interactions. For instance, information about customer behaviour can be analysed and an effective marketing campaign launched accordingly. This brings you closer to your customers, so that you can better meet their needs. You will also make your company more productive and attractive by providing your employees with more flexible and mobile working conditions.
The mobile network is a key factor for success for your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Cisco Wireless LAN controllers and access points, and mobile device detection and analytics tools, we offer custom solutions to meet your objectives in accordance with your requirements.
Swisscom’s WLAN solutions on premises offer you the best communications solution with market-leading products from Cisco.
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####  Benefits for you:

text: Swisscom’s WLAN solutions on premises offer you the best communications solution with market-leading products from Cisco.
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####  Benefits for you:
* State-of-the-art technologies, with modular and fully integrated solutions, for everything you need from digitalised business processes
* Latest generation WLAN functions, end-to-end visibility of users in the network, standardised security, high bandwidth and performance
* Fulfilment of requirements based on technological needs (data, language, media), the layout of buildings and other general conditions such as surroundings (industry, production, mines)
* Fast, lag-free and secure access by your employees to your company data, regardless of time, place and device
* Use of innovative application options for customer localisation, such as visitor numbers at events, for the effective support of marketing campaigns
* Informative reporting systems for marketing activities thanks to real-time information
* Our long-standing and all-round solution and integration expertise for WLAN concepts
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Guarantee mobility through highly available market-leading platforms, and secure information for your sales activities.
Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
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*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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# ‘Becoming a mediamatician in two years instead of four.’
From being in front of and behind the camera, to planning and presenting events, to working as a TikToker for Wingo – over the past two years, I’ve worked on a wide range of projects and achieved a lot of personal growth. I’ve just completed the accelerated ‘Way-up’ training course for high school graduates to become a mediamatician.
Aurora Kämpfer , young professional mediamatician
25 August 2023
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Worblaufen
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%{gcr.lead}
After I graduated from high school, I wanted to do something practical. I’m a creative and active person. I play six instruments, write songs, am in a metal band, love ball sports, co-founded a sports club and teach music and sports lessons. My life is never boring. This made me realise that I needed a varied career like mediamatics.
Something important that I learned during my training? Communication is the key and it opens doors. I've found that it pays to take the initiative and that colleagues are happy to support me in my work when I approach them. At Swisscom, I’ve learnt that there’s always a solution.
## Aurora Kämpfer
## young professional mediamatician
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli

text: “Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: # We are ready for your enquiry about Core Business Applications services.
## **I am interested in
Core Business Applications services**
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#####  SAP Business Technology Platform
#  Integration and extension in the cloud made simple
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The SAP Business Technology Platform offers simple and efficient ways of integrating SAP or third-party software into existing systems and extending their functionality. The PaaS solution makes it easy to connect SAP applications and adapt them to your own requirements—without time-consuming software development.
Text: Felix Raymann, Image: istock, 31. Januar 2022
The SAP Business Technology Platform (BTP) is replacing the previous SAP Cloud Platform. As a Platform-as-a-Service (PaaS), it forms a uniform technology basis for all SAP applications and their integration into surrounding systems. External applications can also be integrated via the platform—even those based on modern technologies such as IoT, machine learning or blockchain. In addition, the functionality of SAP solutions can be easily expanded. No infrastructure of your own is necessary for the use of the BTP, and there are neither initial investments nor high administrative expenses. Two important services of the platform are the SAP Integration Suite and the SAP Extension Suite.
##  SAP Integration Suite: Simple integration of a wide range of components
The SAP Integration Suite serves as the integration layer of the BTP to connect applications and systems with each other—without having to deal with complex interfaces and tedious compatibility problems. Practice shows that the solution significantly accelerates integrations into SAP systems thanks to standardised connectors and templates. “Integrations are a big issue in every SAP project—especially if the customer is using different SAP solutions or if, for example, a CX cloud solution is to be connected to the ERP of a third-party provider,” says Mark Eichmann, Head of SAP CX Solutions at Swisscom. Many customers are very concerned that there could be difficulties with the integration into third-party systems. “But even if no other SAP solutions are used in the company, I can always assure customers that it is absolutely no problem to expand the existing IT landscape with the SAP CX solutions.”
##  Convenient shopping app, automated fashion catalogue

text: ##  Convenient shopping app, automated fashion catalogue
The customer-related data of the CX software unfolds its full potential when all information from different sources can be connected and used together with the rest of the company data. Patrick Büschi, SAP CX Chief Solution Architect at Swisscom, knows the benefits that the Integration Suite offers for the SAP Customer Experience from various projects. For a Swiss retailer, for example, an innovative shopping app had to be introduced in the shortest possible time. “For this project, we had to connect various SAP applications with each other and integrate the app developed by the customer as an ordering and payment option,” Patrick Büschi explains. An SAP ERP was also involved, as were the CX solutions SAP Commerce Cloud, Marketing Cloud and Customer Data Cloud. The decision to rely on the SAP Integration Suite based on SAP BTP saved an enormous amount of effort. “Thanks to standard integrations, we were able to integrate the SAP systems quickly and easily. Neither complex interfaces nor changes to the core systems were necessary,” explains Patrick Büschi.
But the SAP Business Technology Platform with the Integration Suite is not only suitable for large projects. For example, it was possible to automate the processes in the digital asset management of a fashion online retailer in a simple way, which greatly reduced the effort required from several employees involved. “Immediately after the latest articles are photographed in weekly photo shootings, they are automatically transferred to a database and from there to the SAP Commerce Cloud, where they are placed in the right location in the online catalogue,” says Patrick Büschi.
##  Many advantages over the Data Hub
The Data Hub is still used for integrations in SAP environments. However, its possibilities are very limited compared to the more modern SAP Integration Suite. “Specially developed interfaces or middleware are often necessary to connect a CX solution to an ERP, for example,” says Patrick Büschi. The templates provided by SAP for integration via Data Hub are based on XML files and Java code. Adapting them to customer-specific needs is correspondingly time-consuming. “The integrations with the Data Hub are complex, require a lot of know how, and customers repeatedly report problems and process failures,” says Patrick Büschi.
Thanks to integration flows (iFlows), adjustments to the standard integrations provided by SAP are possible without developer skills. Experienced users can adapt individual integration steps themselves via a graphical interface, change mappings and even add new process steps or remove those that are not required.

text: Thanks to integration flows (iFlows), adjustments to the standard integrations provided by SAP are possible without developer skills. Experienced users can adapt individual integration steps themselves via a graphical interface, change mappings and even add new process steps or remove those that are not required.
Another advantage of the Integration Suite is that it offers comprehensive monitoring with which errors can be found immediately and thus remedied quickly. “In contrast, the Data Hub is a true black box solution where you usually don’t know why the prices in the online shop are missing or the customer data isn’t arriving in the ERP,” says Patrick Büschi. “Because of these advantages and the fact that the Data Hub is also not being further developed, we strongly advise our customers to switch from the Data Hub to the SAP Integration Suite.”
##  SAP Extension Suite: Customise and extend applications
The SAP Extension Suite is used for application development and the extension of SAP software solutions on the SAP Business Technology Platform. By using pre-configured tools, you can extend or adapt applications to your own business logic. “Where the standard functions do not fit, the Extension Suite makes it easy to develop customised solutions without touching the core of the software,” explains Patrick Büschi. Thanks to this approach, software updates and upgrades are also possible without risks, for example.
For more extensive changes, additional functionalities and individual in-house developments can be generated with the help of extensions. Patrick Büschi also gives an example for this: “An app for dynamic pricing had to be integrated for a customer, and it calculates prices individually per customer in real-time according to the requirements of the B2B online platform. The external application generates the prices based on various parameters such as discounts, company size, margins, location, etc. for the SAP Commerce Cloud, i.e. for the online shop. Instead of integrating this app in a complicated way via interfaces, the application runs on the Business Technology Platform—including the back end and the entire logic. This way, the app itself remains lean and flexible.” To ensure that the prices are also available at the checkout in over-the-counter sales, for example, a development on the SAP Extension Suite is possible, and it can be connected to any system.
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More on the topic:
Who will get the most out of RISE with SAP?
#### Is the new RISE with SAP bundle a genuine all-rounder?
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Who will get the most out of RISE with SAP?
#### Is the new RISE with SAP bundle a genuine all-rounder?
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Expert interview with Sascha Dengler
#### “Complexity is out, CX and value are in”
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Expert interview with Sascha Dengler

text: > Subscribe
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More on the topic:
Who will get the most out of RISE with SAP?
#### Is the new RISE with SAP bundle a genuine all-rounder?
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Who will get the most out of RISE with SAP?
#### Is the new RISE with SAP bundle a genuine all-rounder?
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Expert interview with Sascha Dengler
#### “Complexity is out, CX and value are in”
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Expert interview with Sascha Dengler
#### “Complexity is out, CX and value are in”
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Efficient customer experience in the cloud
#### Added value through migration
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Efficient customer experience in the cloud
#### Added value through migration
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###  Success Story of Libera AG
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>
> ##  «Great simplification for the administrator, better consulting quality for our customers: the solution is impressive.»
Daniel Bollier,
Head of IT, Libera AG
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#  Provision made for efficient communication over the long term.
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Libera AG is a leader in consulting and management of Swiss pension funds. With Managed Business Communication from Swisscom, it is taking advantage of an attractive complete solution.
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###  The challenge: modernise, simplify and optimise costs.
The approximately 80 employees of Libera serve their customers from two locations in Basel and Zurich. They rely on a smoothly functioning communication solution. The existing private branch exchange was outdated and could no longer be serviced. “It was also very complicated”, says Daniel Bollier, Head of IT. “Any change – for example, the name change of an employee – had to be done externally, with several days of waiting. The devices were expensive; we had to replace them frequently and manage them ourselves. We were looking for a new solution with which we would be up to date technically and which would make things easier for us. In addition, it needed to be interesting in terms of price and flexibly adapted to our business.”
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###  The solution: everything from one source at an attractive fixed price.
Compared with other providers, Swisscom persuaded the most in terms of cost-benefit ratio with Managed Business Communication, reports Daniel Bollier. For a fixed monthly price per employee and in a manner that preserves liquidity, Libera gets everything it needs for efficient communication as a one-stop solution: a fully-fledged IP private branch exchange from the Swisscom Data Center, a flat rate for landline calls, modern devices, LAN and WAN networking, and support services. Thanks to the Evergreen guarantee, Libera is always up to date. Swisscom is responsible for operation and availability, but Libera maintains control over the solution.
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###  The result: great service at a reasonable cost.
Daniel Bollier appreciates the flexibility of his new solution: “The simplification is great. On the selfservice platform, we easily order devices, set up user profiles and phone numbers and modify them within minutes. The high cost transparency also speaks for Managed Business Communication: we only pay for what we effectively use. Instead of receiving up to nine invoices as previously, we now get just one. Thanks to the high voice quality – and because we have both hands free with the headsets – the consulting quality has improved. Incidentally, all of this has whetted our appetite for more: recently we received the first mobile clients – landlines for the mobile network.”
Libera AG
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##  These products are used by Libera AG
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####  Managed Business Communication
Modern telephony solution at a fixed monthly price. Ideal for small and medium enterprises and companies with a branch structure. Find out more about Managed Business Communication now.
Go to product
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text: #  Use Webmail
On this page:
Using your Webmail and solving send/receive problems.
* Using Webmail
* Instructions & functions
* Send/receive problems
##  Using Webmail
You will need your Swisscom Login to use your Webmail.
###  Setting up e-mail
Do you send and receive your e-mails using an e-mail programme (such as Outlook, Apple Mail or on your tablet/smartphone)?
Set up an e-mail account now
##  Instructions & functions
#### Define e-mail view
Go to “Change view” (next to Search, top right) to specify whether you want the reading pane to be displayed to the right or below the e-mail list. You can switch off the reading pane by selecting the “No reading pane” option.
#### Access personal folders
To access your personal folders, click on “My folders”. Subfolders are displayed by clicking on the plus icon next to the respective folder icon.
#### Delete e-mails
Press the “Ctrl” button (“Cmd” on Mac). Use the mouse to select the e-mails that you wish to delete and click on the recycle bin. If required, suspicious e-mails (e.g. Spam, Phishing) can be deleted without opening. Please note: e-mails are automatically deleted from the recycle bin after 30 days.
#### Delete all e-mails in the “Sent”, “Recycle bin” or “Spam” folders
Click on the recycle bin icon to the right of the folder. Once you have confirmed the warning message, you can permanently delete everything in the recycle bin by clicking on the icon next to the “Recycle bin” folder. Follow the same procedure to delete e-mails from the “Sent” or “Spam” folders.
##  Send/receive problems
###  Unable to send or receive e-mails?
There are several different reasons you may not be able to send or receive e-mails.
* Storage space full
If you have too many e-mails in your e-mail account, you will be unable to receive further e-mails. This also applies to e-mails in individual folders, archived e-mails and e-mails in the recycle bin. Solution: Delete the e-mails you no longer require.
* Attachment larger than 15MB
Solution: Reduce the size of the attachment or send the data using a file hosting service (such as Swisscom myCloud).
###  No longer able to find an e-mail in your inbox?
If you can’t find an e-mail in your inbox, it is usually because the e-mail has been moved into a folder or subfolder. To find the e-mail, try the following:
* Check whether the e-mail is in the spam folder or in the recycle bin.
* Use the Search function to search for the e-mail: e.g. enter the sender’s e-mail address or subject in the search field of the respective folder. Now use drag & drop to move the e-mail to the inbox or to a folder of your choice.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.

text: * Use the Search function to search for the e-mail: e.g. enter the sender’s e-mail address or subject in the search field of the respective folder. Now use drag & drop to move the e-mail to the inbox or to a folder of your choice.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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University partnerships
# At the pulse of research
Swisscom is shaping Switzerland’s digital future with various universities. Instead of just providing funding, Swisscom prefers active cooperation, a permanent on-site presence and common targets for knowledge and technology transfer. On the one hand, fusing research and practice creates improved services and products, and on the other, students gain insights into real-life issues in industry.
Ladina Camenisch, Senior Communication Manager
13 December 2018
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Having long ceased to be the subject of utopian films, artificial intelligence (AI) is a firm fixture in our daily lives. Voice assistants like Alexa or Siri answer questions, Spotify automatically composes playlists and Facebook recognises the content of uploaded photos. We are frequently unaware than AI is behind these applications. Even fewer know how AI affects their decisions. It sounds preposterous, but even programmers cannot always identify the logic by which AI makes its decisions. We call this effect the blackbox. We know the data we feed AI and we know the results it yields – however, what happens in between is often beyond our ken.
## When is a train not a train?
AI does not always draw on the facts the programmers would like it to use. Scientists at the Fraunhofer Heinrich-Hertz Institute in Berlin examined an AI application that is designed to recognise trains on photos. They were able to prove that the program mainly focused on tracks and the edge of the platform; the trains themselves were of secondary importance to the neural network. The software might therefore recognise a pigeon as a train if one happened to be sitting on a deserted platform. A neural network intended to recognise photos of horses also caused surprise: ignoring the shape of the horses, AI focused instead on the copyright details. In both cases, the network was capable of correctly categorising many photos, only to suddenly fail spectacularly and completely without warning. What may yield a certain entertainment value in the case of trains and horses, can have serious consequences in a medical context. “That’s why it is important for us to follow how the AI we use works,” explains Michael Baeriswyl, Head of Data, Analytics & AI at Swisscom. Swisscom entered into a partnership with ETH Zurich to pursue the matter. The scientists researched the intelligent systems used by Swisscom such as e-mail triage and chatbots for a period of three years.
Prof. Georg von Krogh, Chair of Strategic Management and Innovation at ETH Zurich, and Michael Baeriswyl, Head of the Data, Analytics & AI division at Swisscom, look forward to the three-year research project into the acceptance of intelligent systems.
## Inside the blackbox

text: Prof. Georg von Krogh, Chair of Strategic Management and Innovation at ETH Zurich, and Michael Baeriswyl, Head of the Data, Analytics & AI division at Swisscom, look forward to the three-year research project into the acceptance of intelligent systems.
## Inside the blackbox
Swisscom has been using various systems based on artificial intelligence for quite some time to offer its customers the fastest, most personalised service possible. People are needed to develop and train these systems – however their (for the most part unconscious) prejudices may under certain circumstances be reflected in the systems. So there is a risk that AI will not make fair decisions. Georg von Krogh is a professor at ETH Zurich and holds the Chair of Strategic Management and Innovation. He has been researching digital innovations for more than a decade. He is in no doubt: “We need to understand the dynamics of AI far better than we do today in order to deploy it profitably in companies.” Besides looking into the blackbox and eliminating human prejudices, von Krogh is mainly concerned with helping customers, employees and management to use AI. This sometimes means breaking with established organisational (decision-making) patterns and launching new projects.
“Intelligent systems only become more exact when they are accepted by people and integrated into daily life.”
Prof. Georg von Krogh, Chair of Strategic Management and Innovation at ETH Zurich
“Intelligent systems only become more exact when they are accepted by people and integrated into daily life.” This would then enable them to have a direct, positive influence on employee productivity and coordination. In von Krogh’s opinion, this, in turn, would lead to happier, more motivated employees and more loyal customers. During the three-year research project, ETH therefore examined various structures and incentives designed to increase the acceptance and popularity of Swisscom’s intelligent systems among employees. Baeriswyl: “We hope not only to optimise our AI through these insights, but also to better address the fears of our employees and customers.”
The Digital Lab was opened by Swisscom at the Innovations Park on the EPFL campus in 2016, and more than a dozen research results have been jointly published by Swisscom and the EPFL since then. MANUEL LOPEZ KEYSTONE
## At the heart of EPFL
Swisscom also works closely with other universities to benefit from the latest scientific findings and thus develop continuously. One such institution is the École Polytechnique Fédérale de Lausanne (EPFL): In 2016 Swisscom opened the Digital Lab on its campus. In the Competence Centre for Digitisation, EPFL researchers and Swisscom employees work hand in hand on the technologies of the future. It is an exchange from which all draw benefit.

text: ## At the heart of EPFL
Swisscom also works closely with other universities to benefit from the latest scientific findings and thus develop continuously. One such institution is the École Polytechnique Fédérale de Lausanne (EPFL): In 2016 Swisscom opened the Digital Lab on its campus. In the Competence Centre for Digitisation, EPFL researchers and Swisscom employees work hand in hand on the technologies of the future. It is an exchange from which all draw benefit.
In the barely three years of cooperation, many research projects have been initiated, later to be directly incorporated into the business. They are distinguished by their diversity: a machine learning project devoted to detecting irregularities in the Swisscom mobile network, another focusing on secure authentication with Mobile ID, while a third tries to add a more human touch to interaction between customers and AI. Work includes converting old films into high definition video sequences and checking the climate in sensitive library rooms via IoT. So far, more than forty Masters students have collaborated on these projects – and several of them now work for Swisscom. Guillermo Barrenetxea, Open Innovation Director in the Swisscom Digital Lab, is thrilled by the close collaboration: “We benefit from each other on a daily basis: the students can follow up real-life issues and gain a practical insight into the business world. We, on the other hand, can directly incorporate the latest research findings into our products and services.” EPFL and Swisscom have jointly published more than a dozen research results at international conferences, and EPFL has awarded Swisscom the prize for the best company on the campus.
Other companies are also inspired by the atmosphere. In recent months, more than sixty companies have visited the Swisscom Digital Lab. Barrenetxea: “However, they find more than just inspiration here. We demonstrate the latest technical achievements in our workshops, not to mention setting up contacts to EPFL professors and Masters students. Even Federal councillor Johann Schneider-Ammann has benefited from the cooperation.”
## The crux: Swiss German

text: Other companies are also inspired by the atmosphere. In recent months, more than sixty companies have visited the Swisscom Digital Lab. Barrenetxea: “However, they find more than just inspiration here. We demonstrate the latest technical achievements in our workshops, not to mention setting up contacts to EPFL professors and Masters students. Even Federal councillor Johann Schneider-Ammann has benefited from the cooperation.”
## The crux: Swiss German
Like for every company, it is vital that Swisscom speaks the same language as its customers. But what happens, if most of the people addressed speak Swiss German – a vernacular spoken in various dialects? Swisscom is working with various universities to decipher Swiss German. Swisscom and Zurich University are compiling a dictionary designed to help understand the fine nuances between dialects and map the various pronunciations. Along with the Haute École de Fribourg they are testing automatic text translation between Swiss and High German, while with the Idiap Research Institute Swisscom is analysing the morphological structure of Swiss German. In this way, pronunciation and the written form of Swiss German can be better mapped, and links created to High German equivalents. Baeriswyl: “Thanks to all these partnerships, we are gradually decoding and digitising Swiss German. In the future, our customers will be able to talk to the chatbot in Swiss German or explain their problem to the hotline in dialect. Our artificial intelligence will understand them and suggest the appropriate solutions.”
Cooperation with universities is not confined to Europe. In August 2018, Swisscom launched a joint research project with the MIT Sloan School of Management in the USA, where the latest research methods in process and data analysis are applied and analysed. Special emphasis is placed on data security in companies and data anonymisation prior to evaluation. “We work with the best research institutions to ensure that we lead the way in the application of AI in Switzerland. We are fully committed to cooperation and open innovation and aim to continue extending these partnerships in the future,” says Baeriswyl.
Prof. Martin Vetterli, President of the EPFL
“Swisscom has set new standards.”
In the interview, Prof. Martin Vetterli, President of the EPFL, explains more about the productive and intensive research collaboration between Swisscom and the EPFL. VALENTIN FLAURAUD KEYSTONE
## Why is the Swisscom-EPFL collaboration a win-win story for both parties?
On the one hand, Swisscom provides EPFL’s researchers with a privileged access to inspiring challenges, case studies and datasets. On the other hand, EPFL promotes technology transfer from its research laboratories into Swisscom’s new innovative solutions and products (such as Swisscom Mobility Insights) as well as interactions with students through internships, and master projects.
Beyond intensive technology transfer through numerous joint research projects between Swisscom and EPFL, Swisscom’s presence on EPFL’s Innovation Park also facilitates the recruitment of new talents who freshly obtained a Master or a PhD degree from EPFL.
## Why did EPFL award Swisscom as the most active company on campus?

text: Beyond intensive technology transfer through numerous joint research projects between Swisscom and EPFL, Swisscom’s presence on EPFL’s Innovation Park also facilitates the recruitment of new talents who freshly obtained a Master or a PhD degree from EPFL.
## Why did EPFL award Swisscom as the most active company on campus?
Since its opening at EPFL Innovation Park less than 3 years ago, the Swisscom Digital Lab has been extremely active in organising networking events in order to gather the various communities from EPFL’s innovation ecosystem, namely students, researchers, entrepreneurs as well as representatives from established corporate companies present on campus.
For instance, over 1500 people are part of the meetup community created by the Swisscom Digital Lab (one of the largest and most active in Switzerland) and our students and researchers love to participate in these events.
Beyond meetup events, the Swisscom Digital Lab organises a wide range of outreaching activities related to challenges of digitalisation, from bootcamps to tech happy hours with expert talks.
Overall, the Swisscom Digital Lab is super dynamic and creative in terms of community building.
## What can other companies learn from the Swisscom-EPFL collaboration?
The Swisscom Digital Lab has somehow defined a new benchmark among corporate companies located at EPFL’s Innovation Park. It shows the multiple ways to best benefit from a presence on campus, namely research projects with EPFL labs, contribution to strategic EPFL educational initiatives such as the Swiss EdTech Collider or the Extension School, hosting of interns and master projects, joint events co-organised with EPFL on topics related to digitalisation… and much more!
Further training at EPFL
Vast quantities of data are generated and processed at Swisscom every day. So it is particularly important to the company that all its employees know how to handle data correctly and responsibly. Swisscom trains employees regularly. It is now offering a course for data newcomers and professionals alike, in conjunction with the EPFL Extension School. After all, Swisscom has set itself the target of becoming a data-driven company. This also means that before taking a decision, the relevant data is analysed and AI approaches for optimum customer experiences or process automation are used. Baeriswyl: “We want to make data and AI a part of the Swisscom culture – and we work with the best to provide our employee training.” In the coming two years, a thousand more Swisscom employees are going to learn how to use data and AI unaided, and deploy it appropriately and securely.
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## Contact us
### Address
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text: # Christoph Aeschlimann
CEO Swisscom AG
Member of the Group Executive Board since February 2019
Born 1977
Swiss citizen
Degree in computer science (Dipl. Ing.), Federal Institute of Technology Lausanne
MBA, McGill University
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Christoph Aeschlimann has been Head of Swisscom (Switzerland) Ltd, Chief Executive Officer of Swisscom Ltd and Chairman of the Group Executive Board since June 2022. He has a degree in computer science from the Swiss Federal Institute of Technology in Lausanne and an MBA from McGill University, Canada. He began his professional career as a software developer at financial services provider Odyssey. After a short period with innovation services provider Zühlke, he returned to Odyssey, where he held a number of management positions. He then joined software development company ERNI, where he worked in various managerial positions, initially as Managing Director Switzerland, then as CEO of the group. Christoph Aeschlimann joined Swisscom in 2019 as Head of the IT, Network and Infrastructure division and member of the Group Executive Board.
“We invest in new technologies to offer our customers the best in a networked world.”
## Career
* 2001–2004 Software Development Manager, Odyssey Asset Management Systems
* 2006–2007 Business Unit Manager, Zühlke Group
* 2007–2008 Area Services Manager, Odyssey Financial Technologies
* 2008–2011 Senior Account Manager EMEA, Odyssey Financial Technologies
* 2011–2012 Head of Switzerland and General Manager DACH & CIS, BSB
* 2012–2014 Business Area Manager, ERNI Group
* 2014–2017 Managing Director Schweiz, ERNI Group
* 2017–2018 CEO, ERNI Group
* 2019–2022 Head of the IT, Network and Infrastructure division, Swisscom Ltd, and member of the Swisscom Group Executive Board
* Since June 2022, CEO of Swisscom Ltd
### Shareholding
713 (as at 31.12.2022)
## Mandates
* Member of the Board, Association Suisse des Télécommunications (asut), Bern
* Member of the Board of Trustees of the Swiss Entrepreneurs Foundation, Bern
* Member of the international Advisory Board of the ZHAW School of Management and Law, Winterthur
* Member of the Board of the IMD Foundation, Lausanne
## Other significant activities
* Member of the Executive Board of Glasfasernetz Schweiz, Bern
* Member of the Steering Committee of digitalswitzerland, Zurich
* Member of the Advisory Board Geneva School of Economics and Management, Geneva
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text: # Smartphones & mobile phones
####  Apple
Discover the latest iPhone 15 Pro and all Apple phones at Swisscom.
All Apple mobile phones with subscription
####  Samsung
Discover the latest Samsung Galaxy S23 & all Samsung mobile phones at Swisscom.
All Samsung mobile phones with subscription
####  OPPO
Discover the latest OPPO Find X5 and all OPPO mobile phones at Swisscom.
All OPPO mobile phones with subscription
#### Legal conditions
The price shown refers to a new blue Mobile L or M subscription with a minimum contract period of 24 months.
#### Android or iOS? It’s all about the operating system
The choice of Android or iOS is simply a matter of taste. Some like the simple operation of Apple devices, while others prefer the variety of Samsung and OPPO.
Or are you primarily interested in a phone that can withstand a lot? Then perhaps a Caterpillar model is the phone for you.Whichever smartphone you prefer, at the end of the day, the most important thing is being available at all times. With 99.9% network coverage in Switzerland, Swisscom can virtually assure this. And if you’d like to leave the mobile at home, you could also opt for a smartwatch with Multi Device.
#### Matching accessories for your smartphone
Something that means so much to you needs protecting. That’s why we recommend our protective covers, made from Bugatti leather, for example, or with a Galeli mobile strap. To keep the screen undamaged, PanzerGlass or Eiger screen protectors are a must. And to combat unhygienic bacteria, it is worth cleaning the mobile regularly with a cleaning cloth or using a disinfection box.
#### Second-hand smartphones also available
With its reuse initiative, Swisscom is making a valuable contribution to the circular economy. Under this initiative, it is already possible to donate an old mobile or have the value of your old smartphone credited towards a new device with Swisscom Buyback. Swisscom also has second-hand mobiles on offer: Discover its ‘refreshed smartphones’.
#### All smartphones purchased from Swisscom are climate neutral
We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
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Core Banking Radar
#  Leveris: Banking support is central to the digital ecosystem
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The Irish manufacturer Leveris has built a new core banking platform from scratch. This platform, which is presented here by the Core Banking Radar of Swisscom and the Business Engineering Institute St. Gallen (BEI), puts banks at the core of digital ecosystems, thus paving the way for new, data-based business models.
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Text: Matthias Niklowitz, Images: Zense, 23 august 2018
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For many less affluent customers, the account management fees are one of the most important arguments speaking for or against a banking relationship: In these times of low interest rates, customers are feeling the impact of these fees, and consumer protection organisations and broadcasts also regularly focus on this topic. From the bank's perspective, the income generated by the account management fees must cover the costs of customer acquisition and customer retention. Quite often, these fees can also replace the income lost on interest operations.
But the latest developments are blowing up this connection, paving the way for a new solution to the problem of high fees chasing customers away: The targeted (and hopefully discreet) use of customer data as a source of revenue.
This does not refer to the kind of data usage exercised by Google and Facebook, but rather to the management of customer data within a bank and customers' explicit participation in the usage of their data, which is handled in compliance with the most recent European regulations and data privacy obligations.
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###  Banking for end customers
It is becoming clear that the introduction of systems such as the Leveris solution will allow bank customers to choose whether they wish to be compensated for the usage of their data with a lower account management fee. If the databases are exploited in full, it might even be possible for bank customers to earn (small) amounts in the form of additional interest or digital vouchers for selected offers.
That Swiss banks are not yet actively focusing on the usage of their data in order to create a new business model is not necessarily due to a lack of motivation or understanding of the opportunities on the part of their top management teams. Rather, they often do not have the IT systems they would need for such a step. Open API approaches can solve some of the immediate technological challenges of linking powerful data processing and analytics systems to a bank's core banking system, ensuring the basic technical viability of the kind of data usage described above against suitable compensation for the customers. But there are still fundamental hurdles when using common core banking systems, such as time- and resource-consuming release cycles, taxing innovation projects, expensive upgrades and scalability restrictions.
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###  Challenges for manufacturers
The selected strategic challenges facing manufacturers of core banking systems in further developing their own systems to meet the needs of their customers' future business models include the following:

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###  Challenges for manufacturers
The selected strategic challenges facing manufacturers of core banking systems in further developing their own systems to meet the needs of their customers' future business models include the following:
1. Keeping the total cost of ownership (TCO) down: Implementation of an end-to-end standard solution that can be applied for all customer banks while still allowing for individualisation where the customer bank requires differentiation. Achievement of a high STP (straight through processing) rate and avoidance of manual intervention, through automation whenever possible.
2. Modernisation: Binding strategy and manageable road map for refreshing the current system landscape. This means, among others, selecting the right modular structure and entering into partnerships, as adjustments to the current system prevent consistent restructuring and lead to growing complexity (complexity trap).
3. Market positioning: Consideration of end customers with new concepts such as customer journeys (understanding of and support for customer requirements and activities) and the focused expansion of added-value services with selected partners so that the own system support does not degenerate into an exchangeable service (lock-in by creating an ecosystem).
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###  Back to the gearshifts
Leveris, a provider of core banking systems from Ireland, has its own approach to finding solutions for these challenges.
Keeping TCO down: For example, Leveris reduces the operating costs by consistently processing transactions in real time, which eliminates the need for batch processes. The decoupling of modules in the Leveris architecture and the continuous software delivery process eliminate expensive release and regression tests.
Modernisation: Leveris follows the approach of a lean core banking system offering the most important core functions while all other services are provided via APIs. This even applies to near-core functions such as securities handling, which is done by freely chosen peripheral systems. The core itself and the peripheral systems offered by Leveris have a modular structure, while a microservice architecture ensures that they are decoupled from one another.
Market positioning: The Irish company, which by now employs more than 150 people, defines its role as an enabler for banks, which should be made the centre of digital ecosystems and market places. Through its central data storage Leveris enables hook-ups with customer journeys or the actual ongoing activities of customers and the direct interlinking of end customer requirements. To this end, banks' cooperation with other banks and fintechs should be simplified across the industry. The bank at the same time retains one of its most valuable assets: Access to customers and their data via Leveris's data lake – sort of a large data pool that integrates internal and external data.
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Leveris processes internal and external data from its data lake.
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###  Five essential modules
The main features of the Leveris approach are implemented via five modules in the retail banking suite:

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Leveris processes internal and external data from its data lake.
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###  Five essential modules
The main features of the Leveris approach are implemented via five modules in the retail banking suite:
* Banking core: The central posting engine providing the basic functions for a retail bank comprises a master data model and offers a uniform customer view. The core is based on an Oracle database. The central logic of Leveris is written in PL SQL, a program language for these databases. Leveris explains this choice with the unique stability and performance of the Oracle solution. From the perspective of the Core Banking Radar it is interesting that the technology which has been used in the core by Avaloq and Finnova for many years was also selected for a neo-core banking system.
* Payment hub: In contrast to other providers, Leveris classifies payments as an important feature which a bank definitely should control itself, but not necessarily process itself (also because it enables further services and data analyses). The module stands outside the core system, is linked via API, and with its parallel synchronous processing architecture it can also process large volumes of data.
* Data science hub: Leveris sees the collection and adequate usage of data as a core competency. Transactions and other events are stored in real time as a copy of the core master data in the data science hub for analysis purposes and are processed in real time via artificial intelligence and machine learning.
* Operational excellence: Based on the data science hub, this allows the measurement of processes, simulation of scenarios (e.g. the impact of digital marketing measures) and business results; can also be linked to the components or services of third-party providers.
* Channels/interfaces: This is the instance used to link third-party systems via APIs in order to offer customers pleasant experiences with integrated bank services.
These five modules can be freely combined in accordance with the bank's wishes and requirements, but the core is always part of the solution.
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###  Comparison with popular systems in Switzerland
For the Core Banking Radar, the Business Engineering Institute St. Gallen and Swisscom Banking compared the Leveris offer (without peripheral systems) with the systems that were investigated in spring 2018. They identified some functions where the Leveris solution is further ahead than other providers. These include:
* Integration and operating costs: The integration costs are very low in a comparison, while the operating costs (comprising the licence and service fees) are judged to be "very low" by the Core Banking Radar. However, the integration complexity and the fact that many external providers still have to be linked could drive up these costs.
* IT security: There are permanent security tests, and all customer-related data can be anonymised without exception.
* IT architecture/interfaces: The interface concept is very mature, the open API concepts have been fully implemented, the tests can be run entirely automatically, and the performance and scalability are judged to be "very high".
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text: * IT security: There are permanent security tests, and all customer-related data can be anonymised without exception.
* IT architecture/interfaces: The interface concept is very mature, the open API concepts have been fully implemented, the tests can be run entirely automatically, and the performance and scalability are judged to be "very high".
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The Leveris solution (without peripheral systems) compared to the systems that were investigated in spring 2018.
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The following are below the average for other providers:
* Sales and advisory support. As Leveris relies on the integration of current providers, it receives lower marks for its proprietary system.
* Execution and processing: The execution and processing of payments and loans are covered by the standard system. Securities processing is done by peripheral systems.
* Transactions (including cross-transactions): The core functions of a retail banking system (items and accounts) are handled very well by the payments and financing modules. Investments are processed via peripheral systems.
In general, Leveris specifically favours the docking of peripheral systems in areas where it currently (and partly also in future) does not offer its own modules, (also) because these do not promise any added value.
Users of Leveris solutions therefore have to accept that some topics are covered by third-party providers, which makes it more difficult to compare the total costs of the solutions offered by the different manufacturers. This in particular includes the investments module, as Leveris with its system designed for Anglo-Saxon retail banks does not anticipate the in-house processing of securities transactions.
However, Leveris is working with a large solution provider to develop an integrated investment solution.
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###  Accumulating expertise
At present, Leveris is earning a financial income from implementation and software-as-a-service fees. In future, fees should also be earned for the integration of third-party products (for the marketplace approach) and the monetisation of data.
According to its own statement, Leveris will earn revenues in the lower double-digit millions in euro this year, and this is expected to more than double in 2019. The first two implementations of the Leveris system is a P2P platform in the Czech Republic and a mortgage platform in the Netherlands.
At present, a digital private bank based in a country in Western Europe which intends to expand into five further European markets after it goes live in Q1/2019 and an Austrian digital private bank are being implement. Leveris is also working on a fully digital loan and mortgage application process for the UK and Irish markets. More banks are showing great interest.
According to its own statement, Leveris has global ambition and wants to become one of the top ten providers of core banking systems. Its target groups include all banks (incumbents, challengers, neobanks). Customers can choose whether and how they operate their Leveris solution (e.g. on premise, in private clouds or on the public clouds of Amazon Web Services (AWS) or Microsoft (Azure)).

text: According to its own statement, Leveris has global ambition and wants to become one of the top ten providers of core banking systems. Its target groups include all banks (incumbents, challengers, neobanks). Customers can choose whether and how they operate their Leveris solution (e.g. on premise, in private clouds or on the public clouds of Amazon Web Services (AWS) or Microsoft (Azure)).
The adaptation of the Leveris system to the specific requirements of Swiss customers is not very advanced yet: At present there are no developer resources or reference installations in Switzerland (or the DACH region). Because of its flexible and open architecture which simplifies the modular integration of local solutions as well as the experiences made with three nationalisation projects to date (EU / SEPA countries), Leveris itself expects manageable additional expenditure for tailoring its core banking solution to Swiss requirements. Leveris is also actively marketing its product in Switzerland and indicates that discussions with prospects in Switzerland are in an advanced stage.
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Outstanding features of Leveris.
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This allows the following conclusion: From the perspective of Swisscom Banking and BEI, Leveris is a promising upcoming provider of a core banking solution that convinces with a mix of innovative technologies (microservices, real-time system, open API and data lake) and traditional approaches (Oracle and PL SQL technologies). The consistent integration of third-party providers is a forward-looking approach in view of a possible future development where ever more functions will be covered by peripheral systems and the core banking system will primarily be a posting system.
A unique feature is the importance given to the data level, which is expressed by the storage of data at a central point and the event-based real-time integration options in the customer journey. With this new campaign management organisation, Leveris wants to help banks take centre stage in the digital world as an integration platform rather than having to play a subordinate role as processor on the outskirts of digital ecosystems.
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###  Effective usage scenarios
Other strong points include the modular approach which allows a fast pace of development and the acceptance of various future banking concepts, e.g. a marketplace bank or a mobile bank. It should be noted, however, that the integration complexity has to be actively managed here if the targeted low total cost of ownership (TCO) should not be jeopardised by a high degree of architectural complexity.
The open architecture means that the bank must have an expanded architectural perspective and IT expertise in order to manage the interfaces. This also includes knowledge of the processes and developments in the digital ecosystem outside the banking world. This is the only way in which a platform like this one developed by Leveris can be meaningfully exploited in full.

text: The open architecture means that the bank must have an expanded architectural perspective and IT expertise in order to manage the interfaces. This also includes knowledge of the processes and developments in the digital ecosystem outside the banking world. This is the only way in which a platform like this one developed by Leveris can be meaningfully exploited in full.
The establishment and management of the end-customer relationship will become ever more important for a bank's business success in future. At present, a tool such as Leveris cannot replace any existing core banking system in Switzerland on a one-to-one basis.
However, Core Banking Radar recognises two scenarios where this solution can be used effectively: First, to replace some functions for current banks, which could initiate a progressive change. And second, for a new bank or some business lines in the form of focused new start-up business models, expanded by incentives for the progressive migration of the customers to a neobank.
Core Banking Radar will keep a close eye on future developments.
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###  Company profile:
* * *
Name:
Leveris
Founded:
2014
Head office:
Dublin, Ireland
CEO:
Connor Fennelly
Employees:
More than 150
Other development sites:
Prague, Czech Republic and Minsk, Belarus
First delivery:
May 2017
Revenue sources:
Integration, licence and service fees
Development phase:
2014 to 2017: Development
2017 to 2019: Various B2B implementations
From 2019: Scaling by implementations in strategic partnerships with typical system integrators (B2SI)
Shareholders:
Privately owned company
A serie-A round took place in 2Q18
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Swisscom and the Business Engineering Institute in St. Gallen (BEI) have been in partnership for many years within the framework of the "Sourcing in the Financial Industry" expertise centre. The centre works with topics such as ecosystems, digitalisation, transformation and matters pertaining to the future structure of the financial industry. Along with its research activities, the BEI runs projects designing and implementing innovative, cross-industry business models.
> Core Banking Radar method
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Core Banking Radar
#### "The satisfaction of banks with their core banking systems: An area of tension?"
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Core Banking Radar
#### "The satisfaction of banks with their core banking systems: An area of tension?"
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Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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Core Banking Radar
#### "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems
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Core Banking Radar
#### "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems
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text: # Sustainability team
corporate.responsibility@swisscom.com
Saskia Günther
Saskia Günther
Head of Sustainability
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Andrea Burkhard-Kaufmann
Andrea Burkhard-Kaufmann
Responsible for the management of the Swisscom Campus program.
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Marcel Curien
Marcel Curien
Trainer, moderator, responsible for video productions on media skills.
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Michael In Albon
Michael In Albon
Head of “Internet for Schools”, responsible for media protection for minors and expert in media competence.
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Andreas Kindler
Andreas Kindler
Responsible for energy and environmental management.
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Giorgio Macaluso
Giorgio Macaluso
Responsible for media courses and Swisscom beekeeper.
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Joanna Massacand
Joanna Massacand
Responsible for climate-friendly offers and communication
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Regula Niermont
Regula Niermont
Responsible for resource and event management at the Swisscom Academy.
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Oliver Oberli
Oliver Oberli
Responsible for fair and sustainable supply chain (ESG)
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David Rossé
David Rossé
Responsible for Accessibility and ESG ratings.
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Noëlle Schläfli
Noëlle Schläfli
Project manager Swisscom Campus
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Marius Schlegel
Marius Schlegel
Responsible for climate-friendly services, Swisscom Mobile Aid plus energy and climate policies.
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Sebastian Gerner
Sebastian Gerner
TCFD-specialist, climate compensation, climate strategy
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Manuel Weber
Manuel Weber
Responsible for environmental management, climate compensation and other climate-related topics.
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Res Witschi
Res Witschi
Responsible for sustainable digitisation and Deputy Teamleader.
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##### Microsoft 365 and Teams at Hälg Group
# “Motivate your employees and let them try it out”
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Introducing modern ways of working offers many benefits, but the change can prove challenging. Employees in particular can find the process tough. In this interview, Claudia Nef, Head of Communications at Hälg Group, describes her experience of the transformation and identifies the factors in the Group’s success.
Text: Martina Longo, Pictures: Hälg Group, Claudia Nef, Date: November 25h 2021
## Ms Nef, you introduced Microsoft 365 and Teams at Hälg. What was your main focus?
A new technical solution can only be beneficial if it is used effectively by your employees. It is therefore crucially important to place people’s needs at the forefront of these technical changes. Microsoft 365 is designed to simplify our lives and have a positive impact on both the company and the employees. We therefore worked with Swisscom to launch a programme to help us bring new technologies to the company and put our employees at the heart of the process.
## Could you explain the programme in more detail?
Our programme is called “Rocket” and it encapsulates our approach: we want to harness these new, modern ways of working to get the best out of our company and our employees, and ensure that we are ready for the future. We will only achieve this if the employees are fully behind it and are involved in the process from the start.
We use the word “programme” deliberately because our journey to a modern workplace is ongoing. Unlike a project, change management is a continuous process. At Hälg, we are constantly re-evaluating our ways of working, technologies, mindset and associated corporate culture.
## How did you involve your employees in the process?
We initially conducted an employee survey about applications and then worked with them to analyse the status quo. The responses helped us to determine whether Microsoft 365 and Teams would be suitable solutions – we were able to establish that they are. We then launched a very transparent pilot phase involving around 120 employees. This co-creation phase was essential as it allowed to us to work with our employees to develop a way of deploying Microsoft Teams to meet our needs within the company.
## New technologies and modern ways of working can often cause frustration and face opposition. How did your employees respond?
Their mindset was fundamentally positive right from the start. Many of them were already familiar with the Microsoft Teams concept ‒ some employees were even expecting us to move in that direction. And we also involved them in the change management process from the outset and communicated this very actively and comprehensively throughout the company. Of course, we have also experienced resistance from different sides. When this has reached us, it is an opportunity to respond to the inputs. This is what we have done.
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Study
MSM study: The changing workplace

text: * * *
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Study
MSM study: The changing workplace
MSM study “The workplace in transformation”: COVID-19 is rapidly accelerating digitalisation in SMEs. All the facts at a glance.
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Study
MSM study: The changing workplace
MSM study “The workplace in transformation”: COVID-19 is rapidly accelerating digitalisation in SMEs. All the facts at a glance.
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“Employees need to pull together to ensure that modern working practices are successful.”
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The way people deal with new technologies varies from one person to the next, but also depends on their job. If you use a screen at work every day, then you will have more affinity with IT than employees on construction sites or assignments.
## What were the biggest challenges you faced during the transition to Microsoft 365 and Teams?
Our heterogeneous corporate DNA was a major challenge. All 22 of our locations operate autonomously and target their regional markets independently, for instance. We also have a very diverse workforce, in terms of age, background and career path, but also in terms of training, role and IT skills. The nature of our industry itself proved to be a further challenge. In the building services engineering sector, we work to a schedule on construction projects, and know how a building will look before we start building it. However, with the rollout of Microsoft 365, we diverged from our usual approach for the first time and embarked on an open-ended process, which was both exciting and challenging.
## What tips would you give other companies wishing to introduce modern ways of working?
To ensure that modern working practices are successful, company employees need to pull together and support and encourage each other. In particular, managers need to get behind the transformation process and lead by example. Furthermore, the transformation should be tackled in stages, allowing employees to get used to the new applications and ways of working gradually and incorporate them into their day-to-day work. The ability to cope with the uncertainty and insecurity that this type of process brings is also crucial ‒ and is not always easy.
It is also essential to motivate your employees, let them try it out, get them involved in analysis and problem solving and give them the space and time to experiment. Only then will you determine whether the new approach provides the benefits you are seeking and get your employees on board with its implementation.
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## Profile
Claudia Nef is Head of Communications and Marketing at the Hälg Group. She holds a range of marketing and communications positions since 2016. Her primary focus is on supporting the company through the change process.
## The company
The Hälg Group was founded in St. Gallen in 1922. It is one of the leading Swiss building services engineering companies. The company facilitates the smooth, successful implementation of building services engineering projects, from planning and installation through to maintenance.
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text: ## The company
The Hälg Group was founded in St. Gallen in 1922. It is one of the leading Swiss building services engineering companies. The company facilitates the smooth, successful implementation of building services engineering projects, from planning and installation through to maintenance.
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More on the topic:
Whitepaper
#### Successfully introducing Microsoft 365
Our white paper shows the most important steps and the key obstacles to the introduction of Microsoft 365.
Whitepaper
#### Successfully introducing Microsoft 365
Our white paper shows the most important steps and the key obstacles to the introduction of Microsoft 365.
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Change management for introducing Microsoft 365
####  Change management for introducing Microsoft 365
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Change management for introducing Microsoft 365
####  Change management for introducing Microsoft 365
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text: Enterprise Workspace
* Video Demos Downloadpage
* Video Demos Downloadpage
# Enterprise Workspace
IT Management
We have reimagined IT management. And come up with a solution that significantly simplifies device and app management. Enterprise Workspace from Swisscom. Ready for the flow.
## Enterprise Workspace in a nutshell
Would you like to get a deeper insight into Enterprise Workspace?
## Your IT management portal
With My Swisscom Business, you centrally control all the tasks relevant to your workspace management in a user-friendly cockpit.
## A 360° solution with
endless potential
Enterprise Workspace incorporates cutting-edge solutions for workspace management, making your digital transformation faster and more cost effective. And making a lot of things easier and more convenient for your teams.
Hardware
Bring your own Device or hardware from the company online store
Find out more
Apps
Windows, Microsoft 365, MacOS, iOS or Android, or other Productivity Apps
Find out more
Management
Profile definition, app assignment through My Swisscom Business Portal
Find out more(opens in new tab)
Support
Service Desk as well as news, changes, services and security recommendations
Find out more
Services
Consulting, setup, integration and rollout, zero touch deployment
Find out more
Security
Endpoint security through MFA, bio-metric logins and anti-malware software
Find out more
### Good for your business
* __Zero touch deployment​
* __All-in-one portal
* __One-stop licensing 1
* __Device & app management
* __Customisable security levels 2
### Good for your teams
* __Own (BYOD) or company devices
* __The latest cloud-based solution
* __Innovative security
* __The latest software, app store
* __Top support service desk
## What Enterprise
Workspace can do for you
## Hardware
* Bring your own Device
Manage your employees’ personal devices easily.
* Purchase or leasing
Purchase or lease3 devices from our product range.
* Company online shop
Simply add your chosen devices to your own online shop.
* Top brands, top conditions
Enjoy discounts on hardware from leading manufacturers4.
* Instant delivery
Your employees receive their device within 48 hours.
* Repair
Our service engineers repair faulty devices5 within 24 hours.
## Management & Apps
* Windows, Android, iOS, MacOS
Easy management of devices with difference operating systems6.
* Microsoft 365 online services
Choose the all-in-one solution for creative, productive collaboration.
* Company app store
All your applications are available in the portal.
* Profile-based assignment
Easily assign the selected software to your job profiles.
* Easy license management
Keep track of it all with profile-based license management.
## Security
* Endpoint protection
Protect data and devices from viruses and malware.
* Endpoint Detection & Response
Automated detection and defence against complex attacks.
* Remote access service
Choose our high-availability, secure VPN access.
* Zscaler Web security
Secure your cloud with the world’s leading security platform.
## Services & Support
* Incident management
Report fault messages centrally by telephone or directly via My Swisscom Business.
* Service & help
Let our Service Desk handle your employee requests.
* End user support
Benefit from support for usage issues relating to hardware or software.
* Online selfcare
Offer your employees access to online courses and resources7.
* Service levels
Choose the package that provides the services you want.
## Demo Video Series Enterprise Workspace

text: ## Services & Support
* Incident management
Report fault messages centrally by telephone or directly via My Swisscom Business.
* Service & help
Let our Service Desk handle your employee requests.
* End user support
Benefit from support for usage issues relating to hardware or software.
* Online selfcare
Offer your employees access to online courses and resources7.
* Service levels
Choose the package that provides the services you want.
## Demo Video Series Enterprise Workspace
Discover more about Hardware, App Management and Security, Services & Support with Enterprise Workspace in our short video demos.
## Ready for the best flow.
Wherever you are on this journey, Swisscom provides comprehensive services for the evaluation, introduction and operation of your future workplace solution.
##  Consulting
We support you to evaluate the right solution for you with our co-creation assessments.
##  Implementation
We accelerate the setup and commissioning of your solution thanks to our agile DevOps processes.
##  Operation
Our outsourcing options offer you innovative options for cost-effective operations.
## Would you like to find out more?
* Factsheet Enterprise Workspace
####  Operational efficiency with Enterprise Workspace
A shortage of skilled workers, increasing cost pressures and growing cybersecurity requirements are the challenges of today. With Enterprise Workspace, the digital future of companies can be actively shaped.
Go to article
####  Employee experience with Enterprise Workspace
Home office, digital collaboration, work-life blending: The employee experience is more important than ever in times of a shortage of skilled workers.
Go to article
## Our experts are
here to help.
Any questions? Don’t hesitate to contact us. Our experts are available any time to provide you with no-obligation advice.
1 available in an upcoming release. 2 ITSLB (IT Security Baseline), XDR Security (Extended Detection & Response) available as an option. 3 The leasing option is expected to be available from October 2023. 4 The choice of devices is constantly expanding. 5 Applies to hardware purchased through Swisscom. 6 At time of launch, Windows 10 only, other versions to follow soon. 7 The choice of online courses and resources is constantly expanding.
* Enterprise Workspace
* Hardware
* Management & Apps
* Security
* Services & Support
* Contact us

text: ## Data & AI Consulting
#  Create value from Data & AI Consulting
The growth in data resulting from increasing digitisation offers enormous potential. Our business intelligence consulting shows you how to create value from your data. Swisscom's Data & AI Services include consulting and implementation for the development and enhancement of analytical data platforms (DWH, Data Lake, etc.), dashboard and reporting solutions as well as innovative Artificial Intelligence (AI) and Machine Learning (ML) applications.
###  Data as the key to success
As digitisation progresses, new data sources are emerging within and outside the company. The generated data contains valuable information that you can use to drive innovation, develop new business models or products or optimise costs. The challenge lies in the integration, analysis, visualisation and interpretation of the data and its incorporation into business processes. Artificial intelligence (AI) and machine learning (ML) based on established technologies from renowned manufacturers such as Microsoft, AWS, SAP, Snowflake in conjunction with the cloud offer unprecedented possibilities in this regard.
Turn data into a competitive advantage with Data & AI Consulting from Swisscom.
####  What’s in it for you:
* Consulting for a data-driven business
* Analysis and visualisation of data from a wide variety of sources
* Support with data interpretation and data governance
###  Your benefits
* Better, data-driven bases for decision-making throughout the company
* Reduced costs through greater, data-driven efficiency
* New growth as a result of greater transparency with regard to customer behaviour and product usage
###  When is it the right solution?
Do you want to use data as a basis for business decisions and innovative use cases, but are unsure how to combine and analyse it correctly? Our data & ai consulting will help you visualise and analyse your data in dashboards and reports and use advanced analytics to derive profitable insights.
###  Why Swisscom?
* Expertise: our consulting is based on our experience and methodological expertise.
* Experience: we know the technologies you require and best practices.
* Personal: receive our services on site and in your language.
###  The first step
##  A free initial consultation
Would you like an individual consultation on data & AI? Contact us for a no-obligation discussion.
Contact us
####  Download
* Data & AI Consulting factsheet
###  At a glance
Access to the data you need at any time thanks to integration, analysis and the preparation you require.
###  Customer success stories
#### Data warehouse
Using your data profitably
_​_
Customer situation
An insurance company needed a 360-degree view of its data for risk calculation, sales management and innovative AI cases such as intelligent chatbots in customer communication.
Our solution
Together with the customer, Swisscom developed a cloud-native data warehouse based on Microsoft Azure, including visualisation in Microsoft Power BI.
#### Image analysis
Taking advantage of automatic image recognition
_​_
Customer situation
A company wanted to automate the recognition of objects in construction site photos. The data was to be used to plan the more efficient use of machines and tools.
Our solution

text: Our solution
Together with the customer, Swisscom developed a cloud-native data warehouse based on Microsoft Azure, including visualisation in Microsoft Power BI.
#### Image analysis
Taking advantage of automatic image recognition
_​_
Customer situation
A company wanted to automate the recognition of objects in construction site photos. The data was to be used to plan the more efficient use of machines and tools.
Our solution
Swisscom’s experts in machine learning (ML) and artificial intelligence (AI) developed a solution for image analysis and recognition of the material used based on the Microsoft cloud.
#### Local reinforcement
Bringing in experts at short notice
_​_
Customer situation
A health insurance company wanted to further develop its existing Oracle data warehouse and its business intelligence solution for internal data analysis. It needed additional expert support with this.
Our solution
Swisscom immediately organised technical support. Its experts worked directly with the customer on the further development, helping to relieve the burden and allowing the health insurance experts to focus on their core business.
#### Real-time data
Maximising production quality
_​_
Customer situation
A medtech company wanted to monitor its production quality data in real time. The aim was to permit a swift response if the quality failed to meet requirements.
Our solution
Swisscom set up a big data solution based on the Cloudera platform and Kafka in the Swisscom Cloud and now operates it in accordance with individual customer requirements.
#### Market analysis
Movement data-based scheduling
_​_
Customer situation
A transport company wanted a reliable basis for strategic decisions. As part of this, it wanted to measure the market share on a particular route section.
Our solution
As the consultant, Swisscom used its Mobility Insights product to perform a comprehensive analysis of the movements, preparing the specific information required by the customer.
#### Profitability analysis
Using dashboards for business management
_​_
Customer situation
A manufacturing company was implementing the SAP S/4HANA ERP system and wanted to ensure that the financial data from the system could be formatted in a visually appealing way and used for important strategic and tactical business decisions
Our solution
Swisscom implemented SAP S/4HANA in an integration project and used SAP Analytics Cloud to develop a modern and appealing reporting system for the customer on the basis of SAP S/4HANA.
#### Performance at a glance
Keeping track of performance parameters
_​_
Customer situation
A production company needed a solution to display performance data, such as figures relating to quality, output or faults, in a meaningful and comprehensible way.
Our solution
In a proof of concept, Swisscom presented the Amazon AWS Cloud as a possible solution for the customer.
###  Certifications and expertise
__ “We have to collect data at the right time and in the right place.”
Achim Baumstark, CTO, Helvetia
__ “We have been able to increase our efficiency by up to 15 percent.”
Jürg Atz, Head of Production, Geobrugg AG
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#####  Downloads

text: Our solution
In a proof of concept, Swisscom presented the Amazon AWS Cloud as a possible solution for the customer.
###  Certifications and expertise
__ “We have to collect data at the right time and in the right place.”
Achim Baumstark, CTO, Helvetia
__ “We have been able to increase our efficiency by up to 15 percent.”
Jürg Atz, Head of Production, Geobrugg AG
* Mehr erfahren
1.   2.
__ Previous __Next
###  Find out more
#####  Downloads
* Generative AI: background and implications for businesses
* Article: digital transformation interview
* Article: digitalisation in construction
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: HD-Phone Gigaset CL660HX
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: Menu – Settings – Registration – Register Handset - OK
2. Now press the + key on the Internet-Box
The two devices will show a successful connection on their displays. You can get further assistance for the Gigaset CL660HX HD-Phone here.
HD-Phone VTech HD10
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: Menu - Settings - Customise settings - Register - Log in
2. Now press the + key on the Internet-Box
The two devices will show a successful connection on their displays. You can get further assistance for the HD-Phone Davos here.
HD-Phone Gigaset E560HX
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: Menu – Settings – Registration – Register Handset - Register at FRITZ!Box? - No
2. Now press the + key on the Internet-Box
The two devices will show a successful connection on their displays. You can get further assistance for the Gigaset E560HX HD-Phone here.
HD-Phone Gigaset SL360HS
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: Menu – Settings – Registration – Register Handset - OK
2. Now press the + key on the Internet-Box
The two devices will show a successful connection on their displays. You can get further assistance for the Gigaset SL360HS HD-Phone here.
HD-Phone Nyon
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: MENU – SETTINGS – REGISTRATION – REGISTER HS
2. Now press the + key on the Internet-Box
The two devices will show a successful connection on their displays. You can get further assistance for the HD-Phone Nyon here.
HD-Phone Davos
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: Menu - Settings - Customise settings - Register - Log in
2. Now press the + key on the Internet-Box
The two devices will show a successful connection on their displays. You can get further assistance for the HD-Phone Davos here.
HD-Phone Montreux
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: Menu - Settings - Customise settings - Register - Log in
2. Now press the + key on the Internet-Box
The two devices will show a successful connection on their displays. You can get further assistance for the HD-Phone Montreux here.
HD-Phone Locarno

text: HD-Phone Montreux
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: Menu - Settings - Customise settings - Register - Log in
2. Now press the + key on the Internet-Box
The two devices will show a successful connection on their displays. You can get further assistance for the HD-Phone Montreux here.
HD-Phone Locarno
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: Menu - Settings - Advanced settings – Handset - Register - OK - OK
2. Now press the + key on the Internet-Box
The two devices will show a successful connection on their displays. You can get further assistance for the HD-Phone Locarno here.
HD-Phone Arosa
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: Menu - Settings - Advanced settings – Handset - Register - OK - OK
2. Now press the + key on the Internet-Box
The two devices will show a successful connection on their displays. You can get further assistance for the HD-Phone Arosa here.
HD-Phone Rousseau 300
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: Menu - Settings - Registration – Quick registration - OK
2. Now press the + key on the Internet-Box
The two devices will show a successful connection on their displays. You can get further assistance for the HD-Phone Rousseau 300 here.

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# Software-defined Networking
## SD-WAN: Hype or a must for your company?
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According to Gartner, more than half the world’s companies will have modernised their IT infrastructures by 2020. The focus of this modernisation will be on software-based systems such as SD-WAN, which promise not only greater efficiency but also pave the way towards automation. This article explains in five steps how managers and digitisation officers are strategically driving forward the modernisation of their own infrastructures.
Text: Romana Bleisch and Martina Longo, Images: Adobe Stock, First published on 6 june 2019, updated 4 june 2020
Whereas the cloud is typically used as a virtual data storage or data centre solution, companies are increasingly relying on virtual solutions for networking. The most well-known example of this is what are known as software-based systems. These software-defined networks (SDNs) significantly increase efficiency and support automation.
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SDN - The network at the push of a button
In brief: WAN
Wide area networks (WAN) may be fast and reliable, but they offer little in the way of flexibility. When a WAN is switched to a software-based system, we call it an SD-WAN. Hardware and software are kept separate from one another and can be configured easily and in an agile manner via a dashboard on the user’s computer. Whether you use the cloud or a data centre, network properties can be controlled centrally, offering location connection at the touch of a button.
Careful planning is essential in order to capitalise on the benefits of SDNs. Issues relating to security, compatibility with other applications, transparency and project implementation are central to this switch. What's more, these issues are mostly a matter for management rather than technicians. And careful planning is required in collaboration with security, data-protection and digitisation officers.
But fear not: plans like this already exist. And you can easily adapt them to your business. You can do this either on the basis of the following five steps or by contacting one of our advisors directly.
Free PDF →
Whitepaper
With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
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Free PDF →
Whitepaper
With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
* * *
### Five steps to a modern infrastructure
Let us assume that your business wants to modernise its IT. One part of this is the infrastructure. To ensure that it remains powerful and secure throughout the next decade, you can use what is known as SD-WAN on the basis of the Swisscom Enterprise Connect solution. Here’s how you can modernise your IT in five steps:
### 1\. Set your goal:

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### Five steps to a modern infrastructure
Let us assume that your business wants to modernise its IT. One part of this is the infrastructure. To ensure that it remains powerful and secure throughout the next decade, you can use what is known as SD-WAN on the basis of the Swisscom Enterprise Connect solution. Here’s how you can modernise your IT in five steps:
### 1\. Set your goal:
Define your application scenario and determine what specific challenge you want to overcome with the aid of an SDN. Is it about automating processes, about security or agility? Focus on just one area because you needn’t turn your entire network on its head in one go. For smooth implementation and optimal results, we recommend expanding your network in stages.
Tip
It’s also well worth looking at other companies: How is SDN used in industry? For which applications are software-based networks being employed in the sector? Also keep a look-out for examples of best cases, such as Loterie Romande’s successful switch to an SDN-based network. Examples such as these provide important input for your own project planning.
### 2\. Get the status quo from your IT:
What hardware and software do you currently use? Check whether all the components that make up your infrastructure are compatible with the relevant SDN solution. This information can be supplied by your IT department or service provider. Use uniform, compatible hardware and software so that SDN can be implemented without a hitch.
You should also know relevant key performance indicators like response times and bandwidth use. These KPIs are central to ensuring optimal implementation because SDN can be employed for wide-ranging applications with very different requirements. Successful implementation relies on network and application managers knowing the precise demands of each application.
### 3\. Set up a project team:
Switching to SDN affects different areas of a business. The necessary know-how must therefore be equally broad-based. Set up a project team that consists of both networking experts and people with interdepartmental skills. Successful implementation requires an interdisciplinary team with a wide range of knowledge and skills. Check whether the necessary knowledge is available internally. If not, call on external experts to fill the gaps. Holistic support from specialists can be a useful option. With regard to network security, for example, you need experts to define and write the security guidelines, an engineering team to build the network and IT specialists to manage the final network.
### 4\. Set up a PoC:

text: ### 4\. Set up a PoC:
Now it's time to turn your idea into reality. To ensure success, you should start with an initial proof of concept (PoC). In general, you can proceed with this just as you would with any PoC (defining the goals, planning, budgeting and execution, etc.). But bear in mind that connecting a location to an SD-WAN generally isn't very complicated because it can be undertaken in a hybrid manner and independently of classic structures. Therefore, don’t spend too much time on the PoC.
### 5\. Analyse your achievements:
Having quickly completed implementation, you should immediately analyse your new solution. Determine the time for the network analysis, collect your data and then check your network at regular intervals after implementation. Has the new method solved your current problem? Would it make sense to introduce SDN in other network areas too? Do you have the (HR and technical) infrastructure to maintain software-based networks throughout your business?
###  Your next step
Software-defined networking opens up new avenues for automating and virtualising processes. Now that you know how it works in theory, it’s time to find out more about the topic. We recommend reading our in-depth white paper “With SD-WANs into the Hybrid Cloud”.
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### Control your network directly using the online dashboard
A unique complete package based on software-defined networking for the optimum interaction of your ICT. Use all the advantages of digitalisation, and start by making your network more intelligent, faster, and more agile.
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More on the topic
Software Defined Networking SDN
#### “SDN makes new collaboration between IT and business possible”
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Software Defined Networking SDN
#### “SDN makes new collaboration between IT and business possible”
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Software Defined Networks (SDN)
#### How to get maximum performance out of your IT infrastructure
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Software Defined Networks (SDN)
#### How to get maximum performance out of your IT infrastructure
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Software-defined networking
#### Why there is no getting around software-defined networking
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Software-defined networking
#### Why there is no getting around software-defined networking
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text: Artificial intelligence has long been established in our daily lives. Where is AI used? What are the possibilities? What is behind the GPT chat and how can it be used?
**Please note:**
For participation in the online course, you will need your computer (PC/Mac) and an Internet browser (Google Chrome is recommended). No special installations are required and you will not be videoed while taking part in the course (so you do not need a camera on your computer). You will receive an e-mail link to access the online course at least 1 day before the start of the course.
Until further notice
Free of charge
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# Enterprise Connect: M & L versions
## Equip your network for the future at the touch of a button
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SDN enables companies to connect their sites rapidly, allowing them to digitise their products and services. Enterprise Connect makes this new technology available in Switzerland. In the video, SDN expert Florian Waefler explains the benefits of the latest M and L versions of Enterprise Connect.
Text: Martina Longo, 28 april 2020
Cost-effective IT; quick, secure communication between employees at different sites; bandwidth adjustments within just a few minutes – Software Defined Networking (SDN) is one of the latest cutting-edge technologies.
Customer requirements change rapidly, data is increasingly important and provides important insights that companies can capitalise on. Crucial to all this is a quick, stable network that can respond quickly to the new demands.
###  Enterprise Connect: versions M & L now available
Adjustments that previously required huge investments of time and effort can now be done with a simple click on the dashboard. Enterprise Connect versions M & L are now available. The benefits: greater functionality, better performance, higher guaranteed bandwidths with 99.9% availability.
In the video, SDN expert Florian Waefler explains how, with Enterprise Connect, you are optimally equipped for the future.
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Enterprise Connect is now available in M & L versions – with a 99.9% availability guarantee.
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MSM Research Study
SD-WAN in Switzerland
Where do Swiss companies really stand when it comes to SD-WAN? Key findings and trends on SD-WAN usage in the Swiss market.
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Free PDF →
MSM Research Study
SD-WAN in Switzerland
Where do Swiss companies really stand when it comes to SD-WAN? Key findings and trends on SD-WAN usage in the Swiss market.
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A unique complete package based on software-defined networking for optimal ICT synergy. Take advantage of all the benefits of digitisation to make your network smarter, faster and more agile.
> Find out more
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MSM Research Study
#### SD-WAN in Switzerland
Where do Swiss companies really stand when it comes to SD-WAN? Key findings and trends on SD-WAN usage in the Swiss market.
MSM Research Study
#### SD-WAN in Switzerland
Where do Swiss companies really stand when it comes to SD-WAN? Key findings and trends on SD-WAN usage in the Swiss market.
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Whitepaper
#### With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
Whitepaper
#### With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
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Software Defined Networks (SDN)
#### How to get maximum performance out of your IT infrastructure
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Software Defined Networks (SDN)

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Whitepaper
#### With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
Whitepaper
#### With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
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Software Defined Networks (SDN)
#### How to get maximum performance out of your IT infrastructure
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Software Defined Networks (SDN)
#### How to get maximum performance out of your IT infrastructure
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# The challenges of IT baseline protection
## Making sure IT security stays secure
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IT security officers have to monitor technical developments and business-related requirements in equal measure. Current circumstances have not made this task any easier. A look at the strategic challenges involved with preventative security.
Text: Andreas Heer, first published on 13. september 2019, updated on 11\. february 2021
The specialists at Risk Based Security saw a noticeable decline in the number of new security loopholes at the beginning of 2020. This meant that IT security officers were less likely to be faced with the prospect of new exploits. 2020 got off to a promising start. But that all changed in the course of just a few months. The coronavirus crisis and the increase in the number of people working from home led to a massive increase in the number of cyber attacks. The targets were business laptops and the personal devices of employees working remotely via internet connections and private WLAN networks that were often less secure than their companies’ own local networks.
###  Preventative security complicates daily routine
As streets and trains were becoming emptier, data pipelines were teeming with phishing emails: fake coronavirus information from equally fake official senders, emails with links to fake online coronavirus maps and fake notifications generated in the increasingly popular chat and online meeting tools.
The usual suspects were still lurking around as well. The ransomware-as-a-service REvil, aka Sodinokibi, was discovered back in April 2019. According to various sources, it was responsible for nearly a third of all ransomware attacks in 2020. What makes this malware so insidious is the way in which it not only encrypts data on the infected systems but also steals this information. In other words, even if a company successfully avoids a ransom payment thanks to its disaster recovery strategy, it still has to brace for the impact of data theft. And while spring flowers began to bloom outside, CISOs were inside brooding over their risk analysis.
Working from home may now be established and the necessary security precautions in place, but do these adequately scale up when the majority of employees are suddenly working from home? Is there enough bandwidth and resources for the VPN and RDP connections? What about updates on business laptops? And should employees be made more aware of the risks posed by the latest wave of phishing emails?
Security officers have to constantly monitor how well their protective measures are adapted to the current situation. The coronavirus crisis and increasingly sophisticated attacks are making it impossible for CISOs to establish a daily routine. Answering these questions – part of the risk management strategy – provides a basis for adjusting the IT security strategy and baseline protection.
###  Finding solutions, or the needle in the haystack

text: Security officers have to constantly monitor how well their protective measures are adapted to the current situation. The coronavirus crisis and increasingly sophisticated attacks are making it impossible for CISOs to establish a daily routine. Answering these questions – part of the risk management strategy – provides a basis for adjusting the IT security strategy and baseline protection.
###  Finding solutions, or the needle in the haystack
Questions like ‘Is our company vulnerable to phishing?’ and ‘Are security measures working?’ are as easy to ask as they’re difficult to answer, because the CISO needs data from various sources. Perhaps the firewall log shows that a piece of malware has attempted to access the command & control server from within the local network. But the owner of the infected computer and the reported IP address is found in a different log – on the authentication server.
Ideally, all of this information is compiled in a central dashboard. A security information and event monitoring (SIEM) like this or a security analytics platform can help to provide a quick overview of technical incidents and find the needle in the haystack of log files. This is literally central to the handling of security incidents, as well as for modifying security measures that are already in place.
###  Balancing business and security requirements
The technical and organisational aspects of IT security measures are closely related. Organisational aspects address the issue of which security posture is needed for the individual
systems. What are the business-critical environments and where might outages be manageable should they occur?
And if nothing else, for the sake of regulatory requirements and data protection laws, the CISO must know where certain data is saved and processed. Only when a security officer has all of this information in one place can they recommend what actions to take and give strategic recommendations in line with the corporate strategy. The IT security team has to adjust its methods to meet the needs of business operations, without interfering with people’s ability to act – a delicate balance.
At the very latest when employees start accessing cloud-based business applications while working from home, another problem then emerges: conventional perimeter protection, the protective wall around the company’s IT infrastructure, has become an obsolete concept in the age of the cloud and flexible work concepts. The CISO must have a solution ready to meet these challenges as well.
Free PDF →
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Security Prevention
Prevention is the most important form of protection against cyber-attacks. Are your basic protection measures up to date? Ask the right questions about your infrastructure.
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Security Prevention
Prevention is the most important form of protection against cyber-attacks. Are your basic protection measures up to date? Ask the right questions about your infrastructure.
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###  Security Prevention
Prevention is the most important form of protection against cyber-attacks. Are your basic protection measures up to date? Ask the right questions about your infrastructure.
> To the white paper
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### What does baseline protection entail?

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Free PDF →
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Security Prevention
Prevention is the most important form of protection against cyber-attacks. Are your basic protection measures up to date? Ask the right questions about your infrastructure.
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###  Security Prevention
Prevention is the most important form of protection against cyber-attacks. Are your basic protection measures up to date? Ask the right questions about your infrastructure.
> To the white paper
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### What does baseline protection entail?
The training course to become a Computer Information Systems Security Professional (CISSP) specifies six methods for security prevention:
1. Keeping systems and applications up to date
2. Disabling unnecessary services and protocols
3. Implementing systems for intrusion detection and prevention
4. Using antivirus software and keeping it up to date
5. Using firewalls to protect networks
6. Designing processes for systems maintenance and servicing (systems management)
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More on the topic
#### MSS-i: Managed Network Security Services
Protect your corporate network and web applications from attack with Swisscom’s Managed Network Security Services (MSS-i).
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#### MSS-i: Managed Network Security Services
Protect your corporate network and web applications from attack with Swisscom’s Managed Network Security Services (MSS-i).
Go to offer
Cybersecurity Report 2019: APTs still on trend
#### More human intervention needed in IT security
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Cybersecurity Report 2019: APTs still on trend
#### More human intervention needed in IT security
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Combating cyber attacks
#### Prevention alone is no longer enough
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Combating cyber attacks
#### Prevention alone is no longer enough
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## Data Loss Prevention (DLP)
# Protect your data with the Data Loss Prevention
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Data loss is often unintentional. But that does not mean that accidental data leakage is any less risky. Companies face potential legal consequences and damage to their reputation. To protect their confidential customer data and ensure data security, therefore, they need a system for Data Loss Prevention (DLP).
### Protect sensitive data with Data Loss Prevention
For effective data protection, companies need more than knowledge of the channels they use to process and forward confidential data; they also need an overview of where the information is stored. With this level of transparency, companies can set up a system to scan channels like e-mail, web and file directories for accidental data leakage and sound the alarm when necessary. Preventing data loss or data leakage also ensures that companies are able to meet regulatory and compliance requirements for data protection.
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#### Your benefits
Improved transparency of your company’s data flows
Increased data security with protection against data leakage
Simple integration into your security processes
#### When is it the right solution?
There is a growing move to process and store data digitally in different locations. At the same time, regulatory and legal requirements for data protection are increasing. You need to make sure that your company meets these requirements.
Data Loss Prevention brings transparency over data flows and prevents confidential information from being shared with unauthorised persons, whether accidentally or intentionally. The measures also help to promote employee awareness of data protection and responsible handling of customer data.
To provide your business with optimal protection from unauthorised data leakage from your M365 applications, you can purchase DLP as a managed service using Microsoft DLP as an additional option from Swisscom.
#### Data Loss Prevention in a nutshell
How does DLP work exactly? Learn more about how it works and possible applications in the short video.
What’s in it for you:
* Identify and monitor confidential data
* Prevent data loss in different channels
* Boost employee awareness of data protection
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#### Why choose Swisscom?
* Industry specific: Our optimised policies provide you with the level of data protection you want.
* Based in Switzerland: We only operate and process data in our data centres.
* Individualised: You can create any additional policies you need.
#### The first step
Request quotation
Would you like to learn more about Data Loss Prevention? We look forward to preparing your no-obligation quotation.
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Factsheet Data Loss Prevention
Factsheet Microsoft DLP as a Service
More security solutions
Audit Guard
Sensitive Data Services
Security Consulting
#### The Swisscom I-MARS security concept
The Swisscom I-MARS security concept is designed to facilitate transparency, measurability and comprehensive control for protecting sensitive data. It includes the Audit Guard and Data Loss Prevention services. Swisscom uses these services itself to handle sensitive data.
#### Find out more
Whitepaper
#### Data Loss Prevention

text: __Request quotation
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Factsheet Data Loss Prevention
Factsheet Microsoft DLP as a Service
More security solutions
Audit Guard
Sensitive Data Services
Security Consulting
#### The Swisscom I-MARS security concept
The Swisscom I-MARS security concept is designed to facilitate transparency, measurability and comprehensive control for protecting sensitive data. It includes the Audit Guard and Data Loss Prevention services. Swisscom uses these services itself to handle sensitive data.
#### Find out more
Whitepaper
#### Data Loss Prevention
Unwanted data leakage is often caused by the unintentional actions of employees. Discover how DLP can prevent this in the whitepaper.
* Go to free download
Article
DLP: protection against data theft
Still have questions? Our security experts will be happy to advise you.
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# International networking solutions
for Swiss companies
A secure cross-site IT infrastructure is essential for international companies.
Swisscom offers ICT solutions for connectivity, cloud, security and smart workplace for
companies headquartered in Switzerland.
Request a consultation
Contact me for a no-obligation consultation.
## Make your company fit for international networking
Swiss companies with international operations face numerous digitisation challenges. An efficient and secure network is crucial when it comes to expanding internationally, connecting employees worldwide and reaching customers. Our products and services help you step into the future.
## Opportunities available with Swisscom International Services
###  Connectivity
Help your company achieve international success with a reliable network.
###  Cloud
Reduce your costs with a flexible and secure cloud solution.​
###  Security
Minimise IT risks and benefit from our expertise in cyber security.​
###  Smart workplace​
Simplify international cooperation with comprehensive collaboration and workplace solutions.​
Find out more
## Why is Swisscom the right partner?
### Everything from a single source
As a leading Swiss ICT company, we enable the seamless integration of services – at local and international level. Including 24-hour support across different time zones (follow-the-sun model).
### Expertise and customer focus​
We know the challenges facing multinational companies – in Switzerland and globally. Our experts support you with in-depth knowledge of country-specific law, local regulations and compliance. ​
### Security and protection for your data
Your data is securely stored with us in Switzerland and protected against cyber attacks. Highly qualified specialists work round the clock for your IT security in our Security Operation Center in Switzerland.
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## Our partners: innovative, global leaders
Swisscom works with leading international partners to provide innovative and cost-effective solutions.​​
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## Our solutions at a glance
* ######  Connectivity
* ######  Cloud
* ######  Security
* ######  Smart workplace
* ######  International Mobility Services
#### An international network boosts the agility of your IT
Join us to integrate all your international locations into one straightforward and secure network.
####  Remote Access Service
Access your corporate network and your business applications from anywhere and at any time, regardless of place, time and device.
####  Enterprise Voice Services
You will always remain available on the fixed telephone network and can reliably contact the people you need to talk to – whether you use TDM or VoIP telephony.
####  Network & Perimeter Security
Protect your data and communication paths. Swisscom offers you the most advanced and effective Managed Security Services.
####  Cloud Connectivity
Swisscom offers reliable and secure connection to private and public clouds i.e. Amazon Web Services and Microsoft Azure.
####  Internet Services
Use the best-established infrastructure in Switzerland. Take care of your business quickly and securely – without interruptions. Both domestically and internationally.
####  Corporate Private Networks
The Swisscom network interconnects everything: from the data centre to the terminal, from the backbone to the local hotspot. Smaller locations and subsidiaries can also be integrated.
####  SD-WAN / SCION
The next-generation internet SCION offers businesses a secure way across multiple network providers. State-of-the-art routing options bypass suspicious networks and ensure greater security.
####  Managed (W)LAN

text: ####  Corporate Private Networks
The Swisscom network interconnects everything: from the data centre to the terminal, from the backbone to the local hotspot. Smaller locations and subsidiaries can also be integrated.
####  SD-WAN / SCION
The next-generation internet SCION offers businesses a secure way across multiple network providers. State-of-the-art routing options bypass suspicious networks and ensure greater security.
####  Managed (W)LAN
Managed (W)LAN offers an all-in-one package where Swisscom takes care of the data connectivity at your international sites. Your wired and wireless LAN is up-to-date and secure at any time.
####  An internationally optimised cloud solution for your business
Make the most of your infrastructure and enable smart workplaces.
####  Cloud & Data Center Services
Benefit from secure and geo-redundant data centres in Switzerland and reduce operating costs by optimising your IT infrastructure.
####  International Cloud Services
Use the potential to structure your IT to be more agile, secure and less expensive. Benefit from an individual cloud solution that can be employed internationally.
#### High security standards wherever you
As a leading cyber security provider, we secure your infrastructure and protect your date wherever your enterprise
is located.
####  Cloud Security
We offer protection for data and applications provided through cloud services.
####  DDoS Protection Service
Protect your networks and your Internet infrastructure efficiently against targeted DDos attacks.
####  Zscaler Web Security
This efficient Swiss cloud solution fully protects your company and employees on the web, wherever they are.
####  Threat Detection & Response
MSS-i protects your IT and networks 24/7. This is ensured both by MSS-i's own security platform, the extensive training of employees and the intensive collaboration with the leading providers of security products in the area of network security.
####  Managed Network Security (MSS-i)
MSS-i protects your IT and networks 24/7. This is ensured both by MSS-i's own security platform, the extensive training of employees and the intensive collaboration with the leading providers of security products in the area of network security.
####  Profit from modern and efficient workplaces
Modern work means being active at anytime and anywhere, using all potential devices.
####  Unified Communications & Collaboration (UCC)
To ensure smooth collaboration, use decentralised workplaces: Work Smart solutions make efficient work possible for your employees, regardless of their location.
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####  Microsoft 365
Use a PC, tablet or smartphone to access the applications and data you are comfortable using. Regardless of your location, use Microsoft Office from the iCloud. This way, teamwork becomes smart.
####  Conferencing Services
Turn the world into your conference room. Kick off video conferences and tele-conferences or interactive online meetings with just a few clicks on your desktop, smartphone or in your video conferencing room.
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####  International Mobility Services
Consistent, reliable management of mobile solutions is key to meeting the challenges of mobile working. Swisscom’s partnership with FreeMove gives multinational companies access to the best mobile networks in the world – with just one point of contact.
> More about FreeMove
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### Interested?
Contact us
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Request offers
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## Recent articles on the topic
#### FreeMove

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####  International Mobility Services
Consistent, reliable management of mobile solutions is key to meeting the challenges of mobile working. Swisscom’s partnership with FreeMove gives multinational companies access to the best mobile networks in the world – with just one point of contact.
> More about FreeMove
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### Interested?
Contact us
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Request offers
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## Recent articles on the topic
#### FreeMove
For multinational companies: Access to the best mobile phone networks in more than 100 countries worldwide – from a single source.
Go to offer
#### FreeMove
For multinational companies: Access to the best mobile phone networks in more than 100 countries worldwide – from a single source.
Go to offer
#### Connectivity
Swisscom offers you flexible, secure and efficient networking solutions for your business both at home and abroad.
Go to offer
#### Connectivity
Swisscom offers you flexible, secure and efficient networking solutions for your business both at home and abroad.
Go to offer
Whitepaper
#### WAN connectivity and services for Swiss organisations
SCION enables the secure, controlled and reliable sharing of critical business information across multiple network providers.
Whitepaper
#### WAN connectivity and services for Swiss organisations
SCION enables the secure, controlled and reliable sharing of critical business information across multiple network providers.
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# For multinational companies: a one-stop shop for mobile solutions
For multinational companies, reliable, efficient mobility management is essential. As a partner to the FreeMove Alliance, Swisscom offers multinational companies access to the best mobile phone networks worldwide.
__Contact us
Contact us for free, no-obligation advice.
## One point of contact – international access
Consistent, reliable management of mobile solutions is key to meeting the challenges of mobile working. Swisscom’s partnership with FreeMove gives multinational companies access to the best mobile networks in the world – with just one point of contact.
## Your benefits with FreeMove
#### Global Account & Service Management
Your global account manager manages the entire customer relationship between you and the FreeMove Alliance.
#### Individual contract design
Global contracts for decentralised companies or standardised, local contract templates for centralised companies.
#### Flexible tariffs
Flexible tariff packages for different, cross-border user roles/profiles or with company-wide call, SMS and data credit.
* * *
#### Central procurement
Procurement for mobile connectivity and enterprise mobility solutions is central and does not have to be handled individually in each country.
#### Full cost control
Maintain control over costs and usage at all times thanks to a secure, web-based reporting portal.
#### Personal support
Professional business support for all fleet managers, including activation of all products and services worldwide.
## Best mobile network in more than 100 countries
Through its strategic partnership with FreeMove, Swisscom offers multinational companies access to the best national mobile operators in the world.
## Swisscom is a partner of the FreeMove Alliance
Formed in 2003, FreeMove brings together the national capacities of four leading mobile operators Orange, Deutsche Telekom, Telecom Italia, Telia Company and other partners worldwide, and has become a leading player within the telco industry.
* * *
### Interested?
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## This might also interest you
#### Swisscom International Services
For international companies headquartered in Switzerland: secure cross-site ICT solutions for connectivity, cloud, smart workplace and security.
Go to offer
#### Swisscom International Services
For international companies headquartered in Switzerland: secure cross-site ICT solutions for connectivity, cloud, smart workplace and security.
Go to offer
#### Mobile working and calls
The complete mobile solution for businesses. Because mobile working environments need much more than just the best network.
Go to offer
#### Mobile working and calls
The complete mobile solution for businesses. Because mobile working environments need much more than just the best network.
Go to offer

text: ## More than a subscription
_​_ Unlimited surfing and calls within Switzerland
_​_ Speeds of up to 100 Mbit/s
_​_ All subscriptions from Swisscom are climate-neutral – at no extra cost to you.
## Details of the blue Mobile S subscription
#### In Switzerland
**Telephony** Calls to the mobile and fixed network. Billing is in 60-second increments.
---
Calls to all Swiss networks included Applies to standard calls and video telephony to all mobile and fixed networks in Switzerland and Liechtenstein. Excludes value-added services and special numbers.
0840 / 0842 / 0844 / 0848 – max. CHF 8.1 Rp. per minute
0900 / 0901 / 0906 – separate price information provided by the service provider
Incoming calls – no charge
Calls to EU/UK, USA, Canada – CHF 0.60 per minute EU/UK, USA, Canada: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (without overseas territories e.g. French Guyana, Guadeloupe, Martinique, Reunion, etc.), Germany, Gibraltar, Great Britain, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxemburg, Malta, Monaco, Norway, The Netherlands (without overseas territories), Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, USA (including Alaska and Hawaii, but not including US territories/insular areas), Vatican
Calls to Country Group 2 – CHF 0.80 per minute Australia (without Norfolk and Macquaire Island), Israel, Japan, Mexico, New Zealand, South Korea, Taiwan
Calls to Country Group 3 – CHF 1.20 per minute Albania, Algeria, Argentina, Bahamas, Belarus, Bosnia-Herzegovina, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Indonesia, Kosovo, Libya, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Venezuela
Calls to Country Group 4 – CHF 2.00 per minute Benin, Bolivia, Cameroon, Cape Verde, Congo (Republic of the Congo), Congo (Democratic Republic), Cuba, East Timor, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Kenya, Lebanon, Madagascar, Mauritius, Nigeria, Pakistan, Paraguay, Saudi Arabia, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam, Zimbabwe
Calls to all other countries – CHF 4.00 per minute
**SMS**
---
Send unlimited SMS within Switzerland and to other countries Excludes paid SMS services.
No charge for receiving SMS
You will find more information on the MMS service here
**Data**
---
Unlimited data transfer
Data download up to 100 Mbit/s
Data upload up to 50 Mbit/s
**Further prices**
---
No charge for call forwarding to your own COMBOX®
Call forwarding to the mobile or fixed network included Switzerland and Principality of Liechtenstein
#### Outside of Switzerland
**Telephony** Tariffs do not depend on the call destination. Calls are billed in 60-second increments, i.e. every full minute (or part thereof) is billed.
---
Incoming and outgoing calls in EU/UK – CHF 0.40 per minute
Incoming and outgoing calls in World 1 – CHF 1.50 per minute
Incoming and outgoing calls in World 2 – CHF 2.50 per minute
Incoming and outgoing calls in Rest of the World – CHF 3.– per minute
**SMS** Excludes value-added services and special numbers.
---

text: ---
Incoming and outgoing calls in EU/UK – CHF 0.40 per minute
Incoming and outgoing calls in World 1 – CHF 1.50 per minute
Incoming and outgoing calls in World 2 – CHF 2.50 per minute
Incoming and outgoing calls in Rest of the World – CHF 3.– per minute
**SMS** Excludes value-added services and special numbers.
---
Send SMS from EU/UK countries for 0.27 per message
Send SMS from other countries for 0.40 per message
Receive free SMS worldwide
You will find more information on the MMS service here
**Data Data roaming is deactivated by default.**
---
Data packages from 14.90 / 30 days
#### This is how climate-neutral subscriptions work
* Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet boxes, TV boxes, WLAN boxes and smartphones).
* The Swisscom network is climate-neutral: Swisscom has been operating its entire network with 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
* Devices are climate-neutral: Swisscom’s own products such as Internet and TV boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
## Country division of the roaming zones
#### EU/UK
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France* , Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands* , Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom* , Vatican City State
#### World 1
Alaska (USA), Albania, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Colombia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macau, Malaysia, Mexico, Moldova, Montenegro , Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Sudan, St. Croix (US), St. John (US), St. Thomas (US), Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA, Western Sahara (MA)
#### World 2

text: #### World 2
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, BritishVirgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville), Congo (Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guiana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Montserrat, Mozambique, Myanmar (Burma), Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Réunion (FR), RwandaSaba (NL), Samoa, Senegal, Sierra Leone, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & NevisSt. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, TunisiaTurks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
#### Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi*, Central African Republic, Chad, Comoros**, Cook Islands**, Djibouti*, East Timor, Equatorial Guinea, Ethiopia, Falkland Islands**, Gambia, Guam*, Iraq, Lebanon, Liberia*, Libya*, Madagascar, Malawi, Maldives**, Mauritania, Namibia*, New Caledonia*, Niger, Palau**, São Tomé & Príncipe**, Solomon Islands*, Somalia**, South Sudan**, Syria**, Togo, Turkmenistan**, Yemen, Zimbabwe
* In these countries, any inclusive data volume is not valid and data usage is only possible with a 10 MB package at 99.90
** Data roaming is not available in these countries
## Options for blue Mobile S
#### Connect Pack
Surf on 3 additional devices and make calls with the same phone number.
Premium Speed: Surfing at the fastest speed available, up to 2 Gbit/s with 5G.
Connect Pack can be used for the following devices:
Smartphones, Tablets, Smartwatches, Wearables, Trackers & Sensors
Price per month
20.–
Send a free SMS with **START CONNECTPACK** to **444**. Or activate the option directly on My Swisscom(opens in new tab) (Customer Center)
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Premium Speed
With the Premium Speed option, you enjoy surfing at the fastest speed available – at up to 2 Gbit/s with 5G.To use the 5G network, you will need a 5G-connected site and 5G-compatible smartphone. For more information on expansion of the network and availabilities, see www.swisscom.ch/5G
Price per month
10.–
Send a free SMS with **START PREMIUMSPEED** to **444**. Or activate the option direct on My Swisscom(opens in new tab) (Customer Center)
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### International Calls
How to make cheap calls abroad: For a fixed monthly price, you can make unlimited calls from Switzerland to fixed and mobile networks in the EU/UK, the USA and Canada.
The option is valid for the following countries:

text: #### International Calls
How to make cheap calls abroad: For a fixed monthly price, you can make unlimited calls from Switzerland to fixed and mobile networks in the EU/UK, the USA and Canada.
The option is valid for the following countries:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey (UK), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA, Vatican
Price per month
20.–
Send a free SMS with **START INTERNATIONALCALLS** to **444**. Or activate the option directly on My Swisscom(opens in new tab) (Customer Center).
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Multi Device Options
With the Multi Device option, you can use your blue Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. With blue Mobile L, 4 additional devices are already included. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
More information(opens in new tab)
#### Callfilter and number blocking
The free Callfilter stops calls from suspicious call centres by blocking numbers that meet specific criteria.
Find out more(opens in new tab)

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Marion Gloor
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# Marion Gloor
## Product & Technical Communication Manager
Swisscom AG
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## More articles by Marion
Swisscom Job
«Historically, Solution Architects were lonely fighters. Today, Swisscom's setup begs to differ.»
Marion Gloor
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Swisscom Job
«Mein Berufsleben erfüllt mich vollends, weil ich in beiden meiner Jobs einer Leidenschaft nachgehen und aus der einen jeweils die Motivation für die andere schöpfen kann.»
Marion Gloor
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«In meiner Specialised Sales Rolle bin ich Übersetzer zwischen der Business- und der IT-Abteilung eines Unternehmens»
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# Highly flexible network architecture
##  "We knew where we wanted to go, but we didn't exactly know how to get there."
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A network that adapts to current needs at the push of a button? The real estate developer Halter knew that such a thing existed. And found a strong solution together with Swisscom and Cisco.
Text: Anton Neuenschwander (BTK), Images: Michael Meier, 11 october 2019
Halter AG has six locations in Switzerland. In addition, the company operates its temporary offices at an average of around 20 large construction sites. The development and implementation of construction and property projects involves a considerable data volume. Halter needs a high-performance network to securely transport and exchange this data.
###  "Always connected" – a must in a dynamic market
Marc Funcek, Head of ICT at Halter, describes the biggest challenges he faces with regard to the network: "It's principally mobile working and the various end devices that have added complexity. Our employees are always connected: in the office, on construction sites, working from home or on the road – and often at any time of the day or night. Furthermore, our business is very dynamic: workstations on a new construction site have to function right out of the box – we don't have time to spend ages configuring them." What would be the ideal situation for users? "That they can simply switch on their device everywhere and at any time and are immediately perfectly connected. They shouldn't even notice that they're working in the cloud, or with data and applications from our data centre."
#### Halter AG
Halter is one of the leading companies for construction and real estate services in Switzerland. The some 280 employees are involved in the design and implementation of development projects with all kinds of uses and investment volumes of all sizes.
> Halter AG
"Our employees are always connected."
Marc Funcek, Head of ICT at Halter AG
###  More drive in business, thanks to automation
Marc Funcek is satisfied that Halter has very nearly reached this ideal condition. This is thanks to a "cultural shift". Halter has digitised its network with a software-defined networking (SDN) solution from Swisscom and Cisco. As a result, many processes can be automated and the network maintenance effort has noticeably decreased. Marc Funcek provides examples: "We used to have to be on site to adjust settings at a branch. Today, we conveniently do this using the dashboard – if necessary, also on Saturdays, at home on the balcony with the tablet. Or: At large construction sites, we only need an Internet connection. We dock our configured ICT box with it, and the rest is plug and play." Stefan Koch, ICT Architect at Halter, speaks of further important advantages provided by the SDN solution: "It allows for more flexible and better coverage. We can react proactively in the event of unwanted external access or outages."

text: Overview on the SDN dashboard: Stefan Koch (left) and Marc Funcek.
###  Network architecture, redefined
Marc Funcek explains that he had been working with SDN for some time before the project started: "Halter wants to be modern and efficient. SDN fits in very nicely in this regard. It has not been on offer for medium-sized companies for long. When we knocked on Cisco's door, they were a bit surprised by our ambitious implementation schedule. "We knew where we wanted to go, but we didn't know exactly how to get there." This is where Swisscom came in. "We got to know the SDN solution in depth at a live session at Swisscom Lab and in workshops at Cisco." Within a very short time, the specialists from Swisscom and Halter designed and implemented the new network in close cooperation. Funcek recalls that Swisscom's willingness and ability to integrate industry-specific requirements into the solution was very gratifying.
Halter wants to operate the network itself, but relies on Swisscom support. "Swisscom's knowledge transfer is important," he says, "because we can get more out of the network if we have the knowledge in-house." In fact, SDN requires a radical rethinking, adds Stefan Koch, because: "You have to forget pretty much everything you know from traditional networks. SDN has a completely different logic: It's one single network, everywhere. Its flexibility is phenomenal."
"Network settings for the branches are made conveniently on the dashboard."
Marc Funcek
###  The journey continues
What tips does Marc Funcek have for other companies taking on SDN? "SDN makes sense for companies with a minimum size of three locations and around 80 to 100 employees. The initial setup should not be underestimated; it is a highly complex topic. But after overcoming this hurdle, SDN practically runs itself. Nevertheless, it is indispensable to have your own network team. Our solution impresses with 100 percent availability, high performance and improved security. Its high flexibility enables our customers to offer new services and products."
For Marc Funcek, the journey is not over yet: "In the future, the network will provide our business with even better support. With artificial intelligence, it can become self-learning and grow or contract exactly where it determines it needs to. Or it could recognise the routines of individual users and automatically prioritise what they need, such as software." Stefan Koch brings us back to the present with his conclusion: "SDN gives me back time that I can use for other things."
Today a model, tomorrow a construction site that can be integrated into the network.
"You have to forget pretty much everything you know from traditional networks."
Stefan Koch, ICT Architect at Halter AG
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### Software-defined networking (SDN) from Swisscom
Based on software-defined networking, Cisco ACI enables companies to take an important step towards automating their network infrastructure. Swisscom is your expert partner for the purchase, design, implementation, support and operation of the solutions.
> More information
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text: "You have to forget pretty much everything you know from traditional networks."
Stefan Koch, ICT Architect at Halter AG
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### Software-defined networking (SDN) from Swisscom
Based on software-defined networking, Cisco ACI enables companies to take an important step towards automating their network infrastructure. Swisscom is your expert partner for the purchase, design, implementation, support and operation of the solutions.
> More information
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#### Why top managers rely on SD-WAN
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#### Why top managers rely on SD-WAN
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#### How to get maximum performance out of your IT infrastructure
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#### How to get maximum performance out of your IT infrastructure
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#### Business benefits of a software defined network
Whitepaper
#### Business benefits of a software defined network
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# “I ensure the best possible customer experience.”
Arab-Palestinian cuisine is becoming increasingly popular in Switzerland, but manakish – flatbreads topped with spices, halloumi or minced meat – are still unknown.
Nadim Ganam, Product Manager WLAN-Services B2B
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Bern
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%{gcr.lead}
So my girlfriend and I decided to bring manakish to the people. After a visit to the Thun street food festival, we spontaneously registered for the street food festival in Bern, where the manakish were really well received. Customers watched us prepare the food at our Middle Eastern-style stand – even queuing became an experience. The customer experience is my focus in my work as a product manager as well. I help to ensure that hotel guests in Switzerland can easily log into the hotel wifi and surf, chat and send holiday photos home via a first-class internet connection. At Swisscom, I have the flexibility to pursue my favourite hobby alongside my work.
## Nadim Ganam
## Product Manager WLAN-Services B2B
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel

text: Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: ## Combine Internet with a mobile subscription and save up to 140.– a month.
# blue Benefit
## blue Benefit
# blue Benefit
## blue Benefit
## How much can I save?
* **20.–** with the first mobile subscription
* **30.–** with each subsequent mobile subscription
* **Up to** **5 mobile subscriptions** in total **per household**
**My household:**
Single person  Couple  Family  Shared accommodation
## How much can I save?
* **20.–** with the first mobile subscription
* **30.–** with each subsequent mobile subscription
* **Up to 5 mobile subscriptions** in total **per household**
**My household:**
Single person  Couple  Family  Shared accommodation
##  How to take advantage of the blue Benefit
Select your current subscription. We’ll show you how to receive the discount.
####  My subscriptions:
blue Internet  blue Mobile  none  blue Internet and blue Mobile
Take out a blue mobile subscription with your flatmates. You will receive a discount on up to 5 mobile subscriptions in the same household.
Take out a blue Internet subscription. You will receive a discount on up to 5 mobile subscriptions in the same household.
Take out a blue Internet and blue mobile subscription. You will receive a discount on up to 5 mobile subscriptions in the same household.
You will receive the blue Benefit. Add up to 4 more blue mobile subscriptions in the same household and save up to 30.– per month on each subscription.
Take out a blue mobile subscription with your flatmates. You will receive a discount on up to 5 mobile subscriptions in the same household.
Take out a blue Internet and blue mobile subscription. You will receive a discount on up to 5 mobile subscriptions in the same household.
##  How to take advantage of the blue Benefit
Select your current subscription. We’ll show you how to receive the discount.
####  My subscriptions:
blue Internet  blue Mobile  none  blue Internet and blue Mobile
Take out a blue mobile subscription with your flatmates. You will receive a discount on up to 5 mobile subscriptions in the same household.
Take out a blue Internet subscription. You will receive a discount on up to 5 mobile subscriptions in the same household.
Take out a blue Internet and blue mobile subscription. You will receive a discount on up to 5 mobile subscriptions in the same household.
You will receive the blue Benefit. Add up to 4 more blue mobile subscriptions in the same household and save up to 30.– per month on each subscription.
Take out a blue mobile subscription with your flatmates. You will receive a discount on up to 5 mobile subscriptions in the same household.
##  FAQs
#### How do you qualify for the blue Benefit?
You will receive the blue Benefit when you combine a blue Internet subscription with one of the following products. You can also add four additional Mobile subscriptions belonging to other people who live in the same household as you to your blue Benefit.
Tariff
| blue Benefit
(1st tariff) | blue Benefit
(from the 2nd tariff up
to & including the 5th tariff)
---|---|---
blue Mobile S
| 20.– discount
| 30.–discount
blue Mobile M

text: You will receive the blue Benefit when you combine a blue Internet subscription with one of the following products. You can also add four additional Mobile subscriptions belonging to other people who live in the same household as you to your blue Benefit.
Tariff
| blue Benefit
(1st tariff) | blue Benefit
(from the 2nd tariff up
to & including the 5th tariff)
---|---|---
blue Mobile S
| 20.– discount
| 30.–discount
blue Mobile M
| 20.– discount
| 30.–discount
blue Mobile L | 20.– discount | 30.–discount
blue Kids Mobile | 5.– discount | 5.– discount
blue Kids Watch | 5.– discount | 5.– discount
inOne mobile premium | 20.– discount
| 30.–discount
Prepaid Kids | +500 MB high-speed surfing | +500 MB high-speed surfing
Prepaid Plus | +500 MB high-speed surfing | +500 MB high-speed surfing
#### I currently have the inOne family benefit and would now like to take advantage of the blue Benefit. What do I need to do?
If you wish to take advantage of the new blue Benefit, you need to extend your Mobile subscriptions. You can do this by purchasing a smartphone that is discounted or on an instalment payment plan.
Go to smartphone offers
The previous inOne benefit will remain in place if the subscription is not extended. Each extended subscription is eligible for the new blue Benefit benefit.
#### How is the blue Benefit managed?
The person named on the Swisscom Internet contract adds everyone in the household with a blue Mobile S/M/L, blue Kids Mobile, blue Kids Watch, inOne mobile premium, Prepaid Kids or Prepaid Plus subscription in My Swisscom.
#### Can I choose which discount is received by each phone number?
Not directly. The first phone number added to the blue Benefit by the subscription holder will receive a discount of 20.–/mth. The 2nd to 5th phone numbers receive a discount of of 30.–/mth. blue Kids and Prepaid are exceptions, however. These tariffs are always in position 2 to 5.
#### How long does the blue Benefit last?
The blue Benefit has no expiry date. You can continue to enjoy the blue Benefit for as long as you take part and have an eligible subscription or prepaid mobile phone. If you are added to blue Benefit by another person, the blue Benefit is not an integral part of your contract. The blue Benefit is therefore not guaranteed (not even during the minimum contract period) and any cancellation or reduction of the benefit will not give you a special right of cancellation.
*Our promise: stable prices until 2025. The prices of blue subscriptions will remain the same. You can be sure that the prices of your blue subscriptions will remain stable until at least 1 January 2025. We will absorb inflation-related costs and the VAT increase.

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* * *
# Surf while travelling abroad with data packages
Data roaming not included in your subscription or already used up your roaming days? With fixed-cost data packages of various sizes, you can still surf inexpensively while travelling.
The data packages can be activated in the Swisscom Cockpit while still in Switzerland or while travelling. The connection to the Cockpit is free, and you will not run up any costs in Switzerland or abroad.
Go to cockpit
* * *
#### EU/Western Europe list of countries
* * *
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France*, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands*, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom*, Vatican City State
*without overseas territories
* * *
#### World 1 list of countries
* * *
Alaska (USA), Albania, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Colombia, Ecuador, Egypt, Fiji, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kenya, Kosovo, Kuwait, Macau, Malaysia, Mexico, Moldova, Montenegro , Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Seychelles, Serbia, Singapore, South Africa, South Korea, Sri Lanka, St. Croix (US), St. John (US), St. Thomas (US), Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Uruguay, USA, Western Sahara (MA)
* * *
#### World 2 list of countries
* * *
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, BritishVirgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Chad, Congo (Brazzaville), Congo (Kinshasa), Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, French Guiana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iraq, Iran, Ivory Coast, Jamaica, Jordan, Kyrgyzstan, Laos, Lesotho, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Montserrat, Mozambique, Myanmar (Burma), Nicaragua, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Réunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
* * *
#### Rest of the world list of countries
* * *
Angola, Bhutan, Burkina Faso, Central African Republic, Equatorial Guinea, Gambia, Lebanon, Madagascar, Malawi, Mauritania, Niger, Palestine, Togo, Yemen, Ethiopia, Zimbabwe
* * *
* * *
Data packages in EU / Western Europe
| 1 GB | 14.90 / package
---|---|---
| 5 GB | 39.90 / package
| 10 GB | 59.90 / package
If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
* * *
* * *
Data packages in world 1
| 1 GB | 19.90 / package
---|---|---
| 5 GB | 49.90 / package
| 10 GB | 69.90 / package

text: | 1 GB | 14.90 / package
---|---|---
| 5 GB | 39.90 / package
| 10 GB | 59.90 / package
If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
* * *
* * *
Data packages in world 1
| 1 GB | 19.90 / package
---|---|---
| 5 GB | 49.90 / package
| 10 GB | 69.90 / package
If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
* * *
Data packages in world 2
| 200 MB | 14.90 / package
---|---|---
| 1 GB | 49.90 / package
If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
* * *
Data packages in the rest of the world
| 50 MB | 14.90 / package
---|---|---
| 200 MB | 49.90 / package
If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
* * *
Data roaming in the following countries requires the purchase of a 10 MB package for 99.90: Afghanistan, Burundi, Cuba, Djibouti, East Timor, Ethiopia, Guam, Liberia, Libya, Namibia, New Caledonia, Zimbabwe
* * *
* * *
Activate the data packages directly in the Swisscom Cockpit
* * *
Buy attractive data packages at a click
Clear notifications (e.g. red signals, SMS) on expiry or use of data volume
Full overview of remaining data volume and expiry
* * *

text: #  Electronic signature (e-certificate)
##  What is an electronic signature?
To combat phishing, Swisscom sends its e-bills with an electronic signature (e-certificate). The signature is used like a digital signature so it shows that the e-mail has actually been sent by Swisscom.
How you can tell if the e-mail has an electronic signature:
* The digital signature is in an attachment
* It includes a security warning with the comment: “This e-mail from Swisscom has been signed.”
* The sender is: bill.swisscom.com
##  Examples
The way the electronic signature (e-certificate) is checked and displayed depends on the operating system you use.
###  Mac Mail
__
###  Microsoft Outlook
__
For more detailed information please consult your e-mail software manual or read the information provided by the federal government.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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Martin Thalmann
* Our authors
* Our authors
# Martin Thalmann
## Former Agile Enabling Coach und DevOps Enthusiast
Swisscom AG
__LinkedIn
## More articles by Martin
DevOps
DevOps @ Swisscom
Martin Thalmann
##
DevOps
DevOps in der Praxis
Martin Thalmann
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

text: #  Changing your Internet or TV subscription
On this page:
Adjust your subscription at any time: it's easy to switch to a lower or higher cost blue Internet or blue TV subscription.
* ​Change your Internet subscription
* Change your TV subscription
* ​Change your TV add-on package
##  Change your Internet subscription
The Internet speed available at your location not reflected in your blue Internet subscription? You can adjust your existing Internet subscription at any time for free.
Select new subscription
##  Change your TV subscription
You can change to a lower or higher cost TV subscription at any time for free. Please note, however, that you may lose channels or recordings as a result.
Select new subscription
##  Change your TV add-on package
Want to change your language package or deactivate a TV option? Go to your Products > TV > Active options in My Swisscom and select your flexibly combinable blue TV package.
Adjust TV options
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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# “I surprised myself the most.”
When I decided to take part in setting up the Swisscom DevOps Center in Rotterdam at the end of 2019, I was following my gut.
Murielle De Roche, Agile Coach
30 March 2022
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Ittigen
* 
Share
* 
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Forward
%{gcr.lead}
At Swisscom, we require more highly specialised IT professionals than the Swiss job market can provide. As part of the “war for talents”, we opened the Swisscom DevOps Center in Rotterdam in 2019. Here, around 240 DevOps engineers from more than 40 countries develop and operate software. They are organised into agile teams and are in close contact with their Swiss stakeholders. Big goals, high motivation and a sprinkling of chaos – during my two years on site, I had the feeling of working in a rapidly growing start-up. In this innovative international environment, I learned a lot, benefited on a personal level and continued to develop. Before I returned to Switzerland, we built up a local leadership team. Today, I develop people and DevOps teams as an Agile Coach and also work in a highly innovative environment in Switzerland – something which is very important to me.
## Murielle De Roche
## Agile Coach
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."

text: Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: # Our business model
Swisscom provides telecommunications and ICT services to residential and business
customers in Switzerland. We build and operate convergent mobile communications
and fibre-optic networks, as well as data centres. We also operate in the
digital security, eGovernment, trust, finance, entertainment, media,
advertising and health sectors. Swisscom is the most sustainable
telecommunications company in the world.
## “We enable everyone to use the opportunities of the networked world.“
Christoph Aeschlimann, CEO Swisscom
## Input factors
The following factors are key to achieving our goals.
#### Fair supply chains
Our partners supply us with goods and services worth over CHF 2.9 billion annually. We attach importance to fair and efficient partnerships with suppliers who share our social and ecological goals and values. We work together to protect the environment and improve working conditions.
Go to Purchasing
#### Best employees
Swisscom has more than 15,000 employees (FTE) in Switzerland. Swisscom trains 895 apprentices in over 500 ICT professions. Swisscom embraces diversity and boasts a gender-diverse workforce made up of different generations and people from 94 nations. 3,900 employees are responsible for the network and IT infrastructure.
#### Constant innovation
The roots of our company date back to 1852. One thing has always remained constant: like Swisscom today, our predecessor companies were always at the forefront of technology and setting new technological standards.
#### Technology
Technologies such as cloud, 5G, data-driven business, Internet of Things (IoT), AI & analytics and others act as innovation accelerators in the Swiss economy. We use these technologies ourselves and make them available to our customers for their profitable use. Swisscom operates six data centres in Switzerland.
#### Strong partner
Swisscom works with leading international partners and research institutes to provide innovative solutions. We have an extensive innovations ecosystem with a broad pool of partners, tools and communities.
#### Financial resources
With an equity ratio of 45.4% and a debt-equity ratio of 1.7 (ratio net debt/EBITDA), we are very solidly financed. We rely on a broad spectrum of financing instruments to meet our financing requirements.
Go to key figures
Go to Financing & ratings
## “We inspire our customers with unique experiences.”
Dirk Wierzbitzki,
Head of Residential Customers
## Value creation processes
Our value creation processes comprise services in the following customer segments.
#### Residential customers

text: With an equity ratio of 45.4% and a debt-equity ratio of 1.7 (ratio net debt/EBITDA), we are very solidly financed. We rely on a broad spectrum of financing instruments to meet our financing requirements.
Go to key figures
Go to Financing & ratings
## “We inspire our customers with unique experiences.”
Dirk Wierzbitzki,
Head of Residential Customers
## Value creation processes
Our value creation processes comprise services in the following customer segments.
#### Residential customers
With Swisscom blue, we provide residential customers in Switzerland with climate-neutral Mobile, Internet and TV subscriptions. The blue product family also includes cinema(opens in new tab), music(opens in new tab), gaming(opens in new tab) and news services(opens in new tab). Using the My Swisscom App, customers can adjust their subscriptions at any time, manage devices, order options and contact Customer Services. We are also available for our customers to deal with their issues at any time via the website, hotline, chat, social media or at one of our 115 Shops. With blue Security & Service, we offer our customers protection for devices and data, as well as a Swiss cloud storage solution for photos, videos and data, thanks to myCloud. With our secondary brand Wingo and the third-party brands, Coop Mobile and M-Budget, we sell cheaper connectivity options without the comprehensive service quality of Swisscom blue products.
Go to offers for residential customers
#### Business customers
Swisscom supports business customers in the digitisation process and works with them to develop forward-looking solutions. The extensive ICT portfolio includes cloud, outsourcing, workplace and IoT solutions, as well as mobile communications and network solutions, site networking, business process optimisation, SAP solutions, security and authentication solutions, and industry-specific services, such as for the financial sector.
Swisscom offers SME customers one-stop solutions, including appropriate Internet connections and packages, efficient mobile subscriptions, cloud and security services, as well as tools to support remote working. Swisscom also provides support at the customer interface through simple digital solutions.
With its localsearch(opens in new tab) portfolio, Swisscom enables companies to be found online and to attract and retain new customers. Through its simple and effective online marketing solutions, localsearch helps Swiss SMEs to be successful in the digital world. localsearch, alongside local.ch and search.ch, operates Switzerland’s major directory and booking platforms. Swisscom’s brand portfolio also includes Switzerland’s leading platform for tradespeople renovero(opens in new tab), the communities and associations platform Localcities(opens in new tab), and the industry comparison service anbieter-vergleich.ch(opens in new tab).
Swisscom Broadcast offers broadcasting, security and company radio networks and provides around 450 transmitter sites for co-use throughout Switzerland. The offering also includes a range of video surveillance and analysis services, perimeter protection products, as well as drones and robots. It also features telecommunications, IT, streaming and event management services.

text: Swisscom Broadcast offers broadcasting, security and company radio networks and provides around 450 transmitter sites for co-use throughout Switzerland. The offering also includes a range of video surveillance and analysis services, perimeter protection products, as well as drones and robots. It also features telecommunications, IT, streaming and event management services.
Through its subsidiary i-web(opens in new tab), Swisscom provides the leading eGovernment solution for Swiss municipalities and cities. Finally, Trust Services(opens in new tab) offer signature and identity solutions across Europe.
Go to offers for business customers
#### Wholesale
Swisscom Wholesale provides its customers with a variety of copper and fibre-based connection options. It also offers basic services for connecting telecommunications equipment and services, whilst also providing customers with infrastructure products such as co-use of cabling or the mobile network. Swisscom Wholesale is also developing advanced business areas in the OTT sector.
Go to Swisscom Wholesale offers
#### Fastweb
Fastweb leads the field in the development of multimedia and broadband communication services: our subsidiary in Italy operates the second-largest network and sets new standards with voice, data, Internet and IPTV services, and video on demand for residential and enterprise customers.
Go to Fastweb Italy(opens in new tab)
## “Digitisation is opening up new business models.”
Urs Lehner,
Head of Business Customers
## Output
What differentiates us from our competitors.
#### No. 1 in Switzerland
Swisscom wants to consolidate its position as the market leader in Switzerland and a key provider of IT services. Swisscom represents the digital backbone of Switzerland and provides the best customer experience(opens in new tab). Swisscom also wants to remain attractive to the best talent as the top ICT employer in Switzerland.
#### Leading Challenger in Italy
With our subsidiary Fastweb, we are Italy’s leading alternative telecommunications and ICT provider. We are building and operating the largest convergent ultrafast broadband network. With our solid growth, we are consistently increasing our market share across all sectors. When it comes to reputation, Fastweb is the undisputed number 1.
Go to Fastweb Italy(opens in new tab)
#### Rock-solid Financials
Swisscom enjoys a very high level of financial stability. Its strong cashflow and high profitability(opens in new tab) allow for a sustainably attractive dividend policy. Healthy self-financing ensures a solid balance sheet(opens in new tab).
#### Committed to Corporate Responsibility
Swisscom takes a responsible approach to society and the environment. As Switzerland’s leading ICT company, we want to harness the opportunities of digital transformation for the prosperity of Switzerland and help shape the future. Our sustainability strategy is based on three strategic priorities, which in turn are based on the UN’s global Sustainable Development Goals.
Responsibility for the environment
We have been leading the way in climate and environmental protection internationally in our industry for years. And we’re pursuing further ambitious goals: by 2025, we will be completely climate neutral. Together with our customers, we are saving an additional 1 million tonnes of CO2 every year.
Find out more

text: Responsibility for the environment
We have been leading the way in climate and environmental protection internationally in our industry for years. And we’re pursuing further ambitious goals: by 2025, we will be completely climate neutral. Together with our customers, we are saving an additional 1 million tonnes of CO2 every year.
Find out more
Responsibility for people
We embrace social responsibility, both as an employer and as the operator of one of the most important critical infrastructures, with commitments to education, culture and business. We offer inspiring workplaces, enabling everyone to take part in the digital future.
Find out more
Responsible action
We have very high ethical standards and have developed industry-leading processes and tools to achieve these. We are guided by comprehensive ethical
principles, which we consistently put into practice.
Find out more
#### Outstanding in Innovation and Reliability
As Switzerland’s leading ICT company, we surprise and inspire with innovative, high-quality products and services. We are actively committed to education, fairness and inclusion in the digital world, which is how we create trust in digital innovations and developments.
Since 1998, Swisscom has operated an outpost in Silicon Valley involved in the scouting and transfer of technology. Swisscom Ventures(opens in new tab) is investing in around 80 new technology companies and networks start-ups with Swisscom’s business units Swisscom StartUp supports new Swiss companies with advice, discounted services, expertise, coaching programmes, finance and community events. The intrapreneurship programme Kickbox(opens in new tab) also supports the company’s internal innovation process by providing employees with tools, a clear process and resources for innovation projects.
### Links
Company profile
Customer promise and strategy
Sustainability targets
Financial goals

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# “I'm fascinated by the cat-and-mouse game.”
I am the head of operations for Swisscom’s digital fire brigade and, together with my team, I protect the company from hacker attacks.
Lorenz Inglin, Head Cyber Defense
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Zurich
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%{gcr.lead}
We detect digital attacks, intervene in an emergency, put out the fire and find the cause. I’m motivated by the desire to always be one step faster than the cybercriminals and to find existing security holes first. Bug bounty hunters who detect weaknesses in the systems and receive reward money for doing so also help us. It never gets boring! Especially not with new IT systems, novel types of attack and fresh incidents around the clock. I like to be on the move. I also help out in emergencies during my leisure time – with my village’s voluntary fire brigade. Before I entered IT security, I trained as an airline pilot and completed a banking apprenticeship. My vision is for Swisscom to become the place to work in the IT security industry in Switzerland.
## Lorenz Inglin
## Head Cyber Defense
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."

text: Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: Swisscom is constantly modernising its network with the latest technologies, with the aim of providing top-quality digital services and thus securing Switzerland’s locational advantage. The foundations were laid in 2008 with the first FTTH projects in Swiss cities, and since then Swisscom has invested a total of around CHF 4.4 billion in various fibre-optic technologies. With the current Swisscom network strategy, FTTH coverage will be expanded to around 60% by the end of 2025.
## Fibre-optic partnership with Salt – a confirmation of collaboration models
Through a long-term fibre-optic partnership as part of Swisscom’s Network Strategy 2025, Swisscom and Salt are confirming the successful collaboration model between industry players based on the principle of open networks. The collaboration is making an important contribution towards opening up Switzerland with state-of-the-art network technologies. Investments are bundled together and network capacities are optimally exploited. Society and the economy benefit from greater innovation and a wider variety of offers.
## The partnership in detail
The fibre-optic partnership builds on an existing business relationship between the two companies: For several years, Salt has been using physical Layer 1 access to Swisscom optical fibres in the point-to-point architecture for its residential customer offerings. As part of the fibre-optic partnership, Salt is investing in a long-term right to use Swisscom’s fibre-optic connections and thus is participating in the high network investments and the associated business risks. This means that the company now also has its own physical Layer 1 access in Swisscom’s FTTH fibre-optic networks in the point-to-multipoint architecture, which Swisscom has been building since 2020 and will be expanding by 2025, and on which Salt can offer and operate its own services. Swisscom continues to bear overall responsibility for network planning, network expansion and maintenance, and remains the owner of the infrastructure.
## Open networks and access for competitors
Swisscom and Salt are free to work with other partners at any time. The fibre-optic partnership does not grant exclusivity to either party. Swisscom also offers every competitor non-discriminatory network access at attractive conditions – with the best available technology and performance. Therefore, providers without their own network also always have access to the maximum bandwidth available. Swisscom remains open to further collaborative projects – whether in the form of a fibre-optic partnership such as with Salt, FTTH cooperations at a local level or other forms of network access (wholesale).
Christoph Aeschlimann, CTIO of Swisscom, praises the move: “The fibre-optic partnership with Salt builds on a proven path that Swisscom has been following with collaborations and partnerships for over ten years. It proves that, regardless of the technology, solutions can be found enabling competitors to make optimal use of the Swisscom network. The bundling of investments ultimately benefits the whole of Switzerland, which is reflected in the excellent international broadband coverage.”
### Successful cooperation in fibre optic expansion since the beginning

text: ### Successful cooperation in fibre optic expansion since the beginning
Swisscom concluded its first cooperation agreements with energy suppliers in 2009, and by 2015 one million connections had already been jointly connected via FTTH. In the same year, Swisscom began rolling out innovative “fibre-to-the-street” (FTTS) technologies in all Swiss municipalities, which will continue until the end of 2021 – thus laying the foundations for later FTTH expansion.
### Network strategy 2025 – significantly greater performance
Swisscom launched its Network Strategy 2025 at the beginning of 2020: FTTH network coverage is to be doubled by 2025 from the current level of one third to around two thirds of the population and around three million connections. By then, around 60% of all homes and offices will be able to use a bandwidth of up to 10 Gbit/s – rural regions and alternative providers in particular will benefit from this expansion offensive. In addition, the company is continuing to upgrade the existing FTTS network which will provide an additional 30–40% of homes and offices with bandwidths of 300–500 Mbps by the end of 2025. As in previous years, Swisscom is continuously making high investments in its networks and IT – spending around CHF 1.6 billion in 2020 alone.
## Glossary
#### Glossar Fibre to the home
FTTH
Fibre to the home – fibre-optic cable is laid to the home or office.
FTTS
Fibre to the street – fibre-optic cables are laid up to the distribution point in the street (about 200 m from the building) and from there the signal is transferred to existing copper cables.
FTTH Point-to-Multipoint (P2MP)
In the point-to-multipoint architecture, several customers share one fibre-optic feeder cable between the exchange and the distribution point in the street. In the distribution point, the optical signal is split by a splitter into several fibres that lead to the customer connections.
Layer 3 access in P2MP networks
Competitors who only want to access individual customers are given virtual access (Layer 3) to them.
Layer 1 access in P2MP networks using the example of a fibre-optic partnership
Salt obtains a long-term right to use fibre-optic cables in the point-to-multipoint architecture from the Swisscom exchange (Layer 1) and thus gains access to all connected customers. Salt transfers the physical fibre-optic feeder cable to its own infrastructure, which will be installed at the Swisscom exchange.
FTTH Point-to-Point (P2P)
In the point-to-point architecture, each customer connection has its own continuous optical fibre through to the Swisscom exchange. Competitors can be given physical access to the optical fibre at the Swisscom exchange (Layer 1 access); the competitor transfers the physical optical fibre of an individual customer to its own infrastructure.
* Facebook(opens in new tab)
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* Linkedin(opens in new tab)
* Xing(opens in new tab)
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### Downloads
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Presentation ****(opens in new tab)
### Links

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* X(opens in new tab)
* Linkedin(opens in new tab)
* Xing(opens in new tab)
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* E-Mail
* Copy link
### Downloads
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Presentation ****(opens in new tab)
### Links
Video interview with Urs Schaeppi(opens in new tab)
## Contact us
### Media Relations
media@swisscom.com
Tel. +41 58 221 98 04
### Latest news about Swisscom

text: Innovation
# Success by design
Swisscom is one of the most innovative companies in Switzerland. By far the largest proportion of our revenue is generated by products and services that didn't even exist just a few years ago. This means that we are constantly reinventing ourselves, focusing on different areas.
####  Analytics & AI
How we use analytics and artificial intelligence.
__ Further information
####  Smart City
Our contribution to the future of our living spaces.
__ Further information
####  Drone services
Our contribution to the future of our living spaces.
__ Further information
## Seven areas of innovation
We are focusing on seven areas of innovation to achieve our strategic goals.
###  Internet of Things
Further information
###  Analytics and artificial intelligence
Further information
###  Entertainment
Further information
###  Security
Further information
###  Digital Business
Further information
###  Network and infrastructure
Further information
###  Digital Swisscom
Further information
## News
Read the latest announcements on the topic of innovation.
Success factor #1
Open Innovation
Swisscom pursues an open innovation process in dialogue with our customers, employees, suppliers and partners. Using human-centred design methods, we are developing simple, inspiring experiences.
#  Creaholic
With Creaholic, Swisscom has created the leading partner for innovation.
Find out more
#  Kickbox
The Kickbox intrapreneurship programme promotes ideas and pioneers inside and outside companies.
Mehr erfahren
#  StartUp
Swisscom StartUp provides expertise, market access and valuable insights to entrepreneurs.
Find out more
#  Outpost
The Swisscom Outposts in Silicon Valley track the latest trends.
Find out more
Success factor #2
Cooperation
To promote an innovative, competitive Switzerland, we engage in partnerships with universities. By investing in Switzerland as a centre of research, we play an active part in shaping our country’s future.
#  ETH Zürich
The chair of the Head of the Network Security Group is financed by Swisscom.
Find out more
#  Federal Institute of Technology
Swisscom facilitates research into AI, IoT, Smart Home, 5G and the Digital Lab.
Find out more
#  Lucerne University
Swisscom supports FinTec research at the Institute for Financial Services.
Find out more
#  Switzerland Innovation Park
As a member of the board of trustees, Swisscom plays an active role in shaping the park.
Find out more
#  St. Gallen University
Students have access to Swisscom’s Kickbox innovation methodology.
Find out more
#  MIT Trust Data Consortium
A research partnership focusing on crypto property, data and security.
Find out more
#  MIT Sloan School of Management
Research project into process and data analysis.
Find out more
Success factor #3
Ventures
Through its venture capital arm, Swisscom promotes start-ups developing promising solutions in the field of information, communication and entertainment technology.
Go to Swisscom Ventures
>65
Investments
Swisscom Ventures has invested in more than 65 start-ups since it was founded in 2007.
>1’300
jobs
Swisscom Ventures has contributed to the creation of over 1,000 jobs.
200
million
The Digital Transformation Fund set up with institutional investors is worth CHF 150 million. At the same time, Swisscom makes another CHF 50 million available to invest in the start-ups in question.

text: As soon as the DD is active, you will see a note at the top of your bill stating when your account will be debited.
Please pay any Swisscom invoices you have already received or which do not include this note as usual.

text: ## Future Work Consulting for digital collaboration
#  Into the workplace of the future with New Work Consulting
## Sign up for a no-obligation trial and book a free preliminary discussion.
Do you want to facilitate modern, digital collaboration in your business? Need support to make this a reality? Whether you are launching new communication solutions or changing the workplace culture, our experts will accompany you and your employees on your journey to the workplace of the future with tried-and-tested change management advice for digital process optimisation – with our Future Work Consulting.
####  You receive:
* Holistic advice on the transformation process
* Support for rollout of new solutions, such as Microsoft 365 and Cisco Webex
* Concrete recommendations for efficient ways of working
###  3 steps to the new ways of working
Our Future Work Consulting consists of three stages that build upon each other:
####  Awards
## 1\. Strategy development
Our experts will prepare you and your team for the changes to come and will work with you to develop a long-term strategy.
## 2\. Skills development
In accordance with the community and reverse mentoring principle, our consultants will work with you to introduce new ways of working: Swisscom digital natives will familiarise your employees with innovative ways of working and contribute to knowledge building within your organisation.
## 3\. Consolidation of ways of working
We will establish modern ways of working in your business for the long term. Our experts will give you rapid results along with practical recommendations and will play an active part in the development of new ways of working.
## 1\. Strategy development
Our experts will prepare you and your team for the changes to come and will work with you to develop a long-term strategy.
## 2\. Skills development
In accordance with the community and reverse mentoring principle, our consultants will work with you to introduce new ways of working: Swisscom digital natives will familiarise your employees with innovative ways of working and contribute to knowledge building within your organisation.
## 3\. Consolidation of ways of working
We will establish modern ways of working in your business for the long term. Our experts will give you rapid results along with practical recommendations and will play an active part in the development of new ways of working.
1.   2.   3.
__ Previous __Next
###  Your benefits
* Support and guidance from experienced Future Work Consultants
* Professional support for the rollout of new solutions, such as Microsoft 365 and Cisco Webex
* Holistic advice throughout the entire change management process thanks to proven co-creation methods
###  When is Future Work Consulting the right choice?
Future Work Consulting is the right choice if you wish to create an intuitive, agile, modern working culture within your company that all employees will actively buy into.
Our Future Work Consultants will show you how employees, managers and teams can work efficiently and happily in the long term, including from home.
###  Why Swisscom?
* **You will benefit** from our long-standing in-house experience of modern, digital ways of working at Swisscom.

text: Future Work Consulting is the right choice if you wish to create an intuitive, agile, modern working culture within your company that all employees will actively buy into.
Our Future Work Consultants will show you how employees, managers and teams can work efficiently and happily in the long term, including from home.
###  Why Swisscom?
* **You will benefit** from our long-standing in-house experience of modern, digital ways of working at Swisscom.
* **From conception to implementation,** we support you at every stage of your journey to the new ways of working.
###  Our starter package
##  The first step: your free information meeting
Register for a free discussion to find out how far your company must go to become a smart workplace and what the next steps might be.
Request quotation
__ “Swisscom’s Future Work Consultants impressed us with their existing internal and external experience.”
Adrian Blum, Head of IT at Privera, on the co-creation process and Swisscom's Future Work Consulting.
* Read testimony
__ “Employees need to pull together to ensure that modern working practices are successful.”
Claudia Nef, Head of Communications and Marketing, Hälg Group
* Read testimony
1.   2.
__ Previous __Next
###  Learn more about the “New Work” concept
#####  Study
* ISG Provider Lens™ 2022
* MSM Research 2023: The hybridisation of the workplace in Switzerland
###  Other offers
###  Enterprise Workspace – IT-Management
Central management of all workplaces through one single portal. Keep an overview and promote individuality in the workplace.
Find out more
###  Microsoft 365 Cloud Services de Swisscom
Discover modern workplaces and more from the cloud with Switzerland's leading Microsoft Cloud Partner.
Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us
####  Sustainable
Thanks to the energy-efficient Smart ICT, you save on your own servers and thus reduce your CO2 emissions and energy consumption.
Find out more

text: #  Payment methods accepted in the Swisscom Online Shop
#####  Credit card
Credit cards offer a convenient way of paying for your ordered goods. We accept Mastercard, Visa and American Express.
**Please note:** Your credit card will still be charged even if the ordered goods are not yet available for delivery. If you cancel your order, the full amount will be credited back to your credit card.
#####  PostFinance
You can also pay for your products from your PostFinance e-finance account.
#####  TWINT
The TWINT app allows you to transfer the payment directly from your account.
#####  Swisscom bills
Existing customers can opt to pay for their order via their Swisscom bill.
#####  Separate bill (for business customers)
Business customers can opt to be billed separately for their order.
Choose another request

text: Please enable JavaScript for better browser functionality
# COMBOX® pro & Professional Voice
* COMBOX® pro & Professional Voice
* Audio samples
##
Due to technical difficulties, please try again later.
#  Professional Voice - The professional COMBOX® ad for your corporate mobile connection
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###  COMBOX® pro
* * *
With a business NATEL® or CMN subscription, you benefit automatically and free of charge from the advantages of the COMBOX® pro. You’ll receive an SMS notification if a message has been left for you. With just one click, you can call the person back immediately. You can access your voice messages anywhere in the world.
Setting up and activating COMBOX® pro (PDF)
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###  Professional Voice / Individual Greeting
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With Professional Voice, you can communicate with your COMBOX® completely in accordance with your CD specifications. With your own text, speaker or with music of your choice.
###  Order
You can order Professional Voice simply and easily online, with My Swisscom Business.
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Order now
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###  Ausserdem...
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####  you can rely on our service
We accept your requests around the clock.
####  establish international networks
This solution is suitable if you also operate locations abroad.
####  get one-stop solutions
You have a single contact person for your communications infrastructure.
Due to technical difficulties, please try again later.
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text: #  Replay advertising on blue TV
On this page:
The Swiss television industry is introducing new forms of advertising for time-delayed television viewing. Find out what will change for you and how to avoid advertising on Replay.
* New industry agreement
* What will change for you?
* Frequently asked questions
##  New industry agreement
TV viewing has changed a lot in recent years. Growing numbers of people are using Replay and thus avoiding TV ads. To combat this, the TV channels have decided to introduce new forms of advertising for delayed viewing to keep Replay TV available to customers.
As a result, a new common tariff (GT12) has been in force since 1 January 2022. It means all national and regional TV broadcasters (such as Swisscom, Sunrise or Zattoo) had to introduce replay advertising. The advertising will be broadcast by 26 broadcasters - mainly German-speaking Swiss and German private broadcasters.
##  What will change for you?
The current M, L, XL and X TV subscriptions let you watch TV content shown in the past seven days and skip adverts.
In the future, you will still see adverts with some programmes if you watch TV with a time delay (recordings, Live Pause and Replay TV). To skip the ads as usual, you can add the new Replay Comfort option for CHF 6.90/mth with blue TV M, L, XL or X subscriptions that lets you watch Replay without advertising and can also skip ad breaks on a further 60 channels with one click.
##  Frequently asked questions
#### Which channels broadcast Replay ads?
These 26 channels currently broadcast replay advertising:
* 3+
* 4+
* 5+
* 6+
* NICK Schweiz/ 7+ Family
* S1
* TV24
* TV 25
* VOX
* NITRO
* RTL
* RTLZWEI
* ProSieben
* SAT.1
* kabel eins
* ProSieben MAXX
* SAT. 1 GOLD
* SIXX
* Puls 8
* SUPER RTL SD/HD
* n-tv SD / HD
* Tele Züri SD / HD
* TVO SD / HD
* Tele 1 SD / HD
* Tele M1 SD / HD
* TeleBärn SD / HD
#### Which channels broadcast Replay ads?
In the future, these 19 channels will broadcast advertising with Replay:
* 3+
* 4+
* 5+
* 6+
* NICK Schweiz/ 7+ Family
* S1
* TV24
* TV25
* VOX
* NITRO
* RTL
* RTLZWEI
* ProSieben
* SAT.1
* kabel eins
* ProSieben MAXX
* SAT. 1 GOLD
* SIXX
* Puls 8
#### Which subscriptions will include Replay ads?
All Swisscom TV subscriptions that include the 7-day Replay function will be affected. You will see Replay ads in the future with the following subscriptions:
* blue TV M/L/XL/X
* Vivo TV plus
* in One KMU office TV L
* My KMU Office M/L with Swisscom TV 2.0 plus
#### What are the different types of Replay advertising?
* **Start ad:** a 7-second commercial at the start of a Replay TV show or recording. A countdown at the bottom right of the screen shows how long is left. Start ads are shown a maximum of four times per hour.

text: * blue TV M/L/XL/X
* Vivo TV plus
* in One KMU office TV L
* My KMU Office M/L with Swisscom TV 2.0 plus
#### What are the different types of Replay advertising?
* **Start ad:** a 7-second commercial at the start of a Replay TV show or recording. A countdown at the bottom right of the screen shows how long is left. Start ads are shown a maximum of four times per hour.
* **Fast forward ad (FFA):** max 130s commercials when you want to skip an ad break or jump forward in a Replay TV show or recording. Fast forward ads appear approximately twice per hour.
* **Pause ad:** A static advertising image when you press pause (live and Replay TV).
#### Do Replay ads only appear on the TV-Boxes?
No, Replay ads will be displayed on all devices (smartphone, tablet, computer, laptop, smart TV).
#### How can I avoid Replay advertising?
If you want to skip ads and forward programmes as usual, you can add the new Replay Comfort option (opens new window) with blue TV TV M, L, XL or X for CHF 6.90/mth. With this option, you can watch Replay without advertising and can also skip standard ad breaks on a further 60 channels with one click.
Our tip: with blue Play you can enjoy films and TV content from well-known media libraries free of charge and without advertising. blue Play is automatically included in all M, L, XL and X blue TV subscriptions.
#### From when and which TV subscriptions are suitable for the Replay Comfort option?
You can subscribe to the option(opens in new tab) since 4.10.22 – ideally directly on the TV screen, as soon as the first Replay ad appears. Only order the option when the Replay ad appears on your TV screen. This way you will avoid unnecessary costs.
You will need one of the following TV subscriptions to add the option:
* blue TV M/L/XL/X
* Vivo TV plus
* KMU office TV L
You can cancel the option with a notice period of 30 days at the end of the month – online in My Swisscom(opens in new tab), via the hotline or in the Shop. There is no minimum contract period.
#### I have a TV subscription with 30 hours of Replay. Why can I no longer skip forward?
With the introduction of the new common tariff (GT12), skipping forward is no longer available in TV subscriptions that include 30 hours of Replay. The TV providers are therefore required to change this service in the subscription. The adjustment was made as of 16 November 2022.
The skip function will continue to work for recordings more than 30 hours old.
#### I have an old TV S subscription for 5.– or an old TV light subscription. Why can I no longer fast-forward after a live pause?
Due to the new common tariff (GT12), these two subscriptions no longer support fast-forwarding after a live pause.

text: The skip function will continue to work for recordings more than 30 hours old.
#### I have an old TV S subscription for 5.– or an old TV light subscription. Why can I no longer fast-forward after a live pause?
Due to the new common tariff (GT12), these two subscriptions no longer support fast-forwarding after a live pause.
The adjustment was made as of 16 November 2022.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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*
##### How companies prevent unwanted data loss
# Data loss prevention: between people and tech
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Data loss prevention (i.e. preventing loss, leakage and exfiltration of confidential data) is not just a technical matter – it is equally important to involve employees, as the DLP measures will not work without them. These approaches are promising.
Text: Andreas Heer, 18 june 2019, updated on 21.07.2021
It happens fast: the email sender is in a hurry, selects the wrong recipient and, before they know it, a confidential product presentation has been revealed to the outside world. Or commercial data is stored in a private online storage space – and stolen shortly afterwards during a break-in. Worse still, an employee may disclose confidential information intentionally.
## Fines and reputational damage from data loss
As these examples show, protecting confidential company data is both complex and important. As the name suggests, data loss prevention (DLP) – also referred to as data leakage prevention – describes all measures intended to prevent unwanted loss, leakage or exfiltration of company information. Compliance requirements imposed by data protection legislation and regulations play an important role here, as breaches can lead to heavy fines. But the company’s reputation is equally important, since it helps to generate trust among customers. ‘Customers rightly expect companies to treat the data entrusted to them in a confidential manner,’ says Raffael Peluso, Head of Product Management Cybersecurity at Swisscom. A data breach can thus also result in the business losing customers.
At the same time, data is becoming increasingly important for companies as a result of digitalisation. Intellectual property stored digitally must be kept hidden from outsiders, as must a product roadmap that could give a rival a competitive advantage. Again, DLP measures are required.
## Data loss prevention as a combination of measures
The examples described above, with the wrong email recipient and private online storage, show that DLP must include a combination of technical measures, processes and employee awareness. Although it may have been technically possible to prevent dispatch of the product presentation, employees trained in handling confidential data would know that they should not send confidential files by email or use a personal cloud storage service to store them.
IBM’s Cost of a Data Breach study shows the importance of raising awareness alongside technical measures; about a quarter of all data theft worldwide in 2020 is said to have been made possible by human error. When trained employees apply their knowledge in their daily work, the error rate is minimised. In other words: awareness equals protection.
## Balance between effort and residual risk
There are various ways to train employees, some easier than others. ‘I have found e-learning, such as instructional videos with test questions at the end, to be a good method,’ says Peluso. ‘The training should be accompanied by other information campaigns; for example, on the intranet.’

text: ## Balance between effort and residual risk
There are various ways to train employees, some easier than others. ‘I have found e-learning, such as instructional videos with test questions at the end, to be a good method,’ says Peluso. ‘The training should be accompanied by other information campaigns; for example, on the intranet.’
Preventive awareness activities such as these help to promote understanding of how to handle confidential data – and also of the necessary guidelines, processes and technical protective measures.
But you cannot guarantee complete security. If an employee has criminal tendencies, they will find a way to get around the protective measures. Raffael Peluso, too, does not have any illusions about this: ‘Like any security measure, data loss prevention is a trade-off between effort and residual risk.’
He believes that the success of data loss prevention depends on how it is implemented: ‘The measures must not interfere with day-to-day operations. Otherwise, employees will be reluctant to accept DLP and will find creative ways to bypass it.’
Free PDF →
Whitepaper
Data Loss Prevention
Find out how Data Loss Prevention solutions work and how to introduce DLP into your company in phases.
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Data Loss Prevention
Find out how Data Loss Prevention solutions work and how to introduce DLP into your company in phases.
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#### Sensitive Data Services
Sensitive Data Services helps you locate and classify sensitive information automatically and protect confidential data.
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#### Sensitive Data Services
Sensitive Data Services helps you locate and classify sensitive information automatically and protect confidential data.
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#### Data Loss Prevention
Prevent accidental leakage of confidential information and customer data with Data Loss Prevention (DLP).
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#### Data Loss Prevention
Prevent accidental leakage of confidential information and customer data with Data Loss Prevention (DLP).
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text: Posted on 14\. May 2018Text: Tessa Marina Meier
A year is a long time in the life of a start-up. There is not much opportunity for reflection, but the ability to adapt to new situations is a must. Here, the StartUp Challenge winners 2017 Aurélien, Manu and Luc share a few personal insights into their start-ups’ day-to-day work. What motivates them each day, what is the biggest lesson they have learned, and how do they recharge their batteries at the end of an exhausting day?
_If you were to create a new start-up today, what would you do differently and what would you do the same?_
**Manu** : Basically, I am really happy with everything that has happened so far, both good and bad. Today, I would concentrate more on the business part than on the technological part.
**Aurélien:** Probably a bit of both… I would probably ask for more advice from experienced people in a lot of different areas.
**Luc:** I would establish a public company at the beginning instead of limited liability company. This would save us unnecessary administrative work. I would work with the same great team. Working with the right people is perhaps the most important decision affecting the success and fun of a start-up.
_Has there been a moment when you really wanted to throw in the towel? What motivated you to keep going?_
**Manu:** There were moments when our competitors seemed much bigger than us, but we kept going, realised that nothing is impossible in today’s world and managed to transform this to our advantage.
**Aurélien:** My main motivation is the purpose of our project: contribute to make agriculture more sustainable and environmentally friendly. We want to have a positive impact on our planet. When I have downs, I try always to remember this, and it keeps my drive going.
**Luc:** There have been some difficult moments. I regain my motivation by talking with the team and remembering how strongly I believe in our vision to provide better, faster, personalised medical diagnostics that can improve the lives of patients.
_What is the biggest lesson you have learned since starting your business?_
**Manu:** One of the most important lessons learned was that a lot of people are interested in giving us advice. The challenging part is to understand which advice is best for us.
**Aurélien:** Team is everything!
**Luc:** Running a start-up is a marathon. It’s important to set a sustainable pace for the whole distance. Working all the time is unsustainable and detrimental. I’ve learned to take care of myself, it’s good for my business.
_Starting a company is hard work – how do you recharge your batteries?_
**Manu:** I particularly enjoy long walks and cooking, so either of these activities is an ideal way of recharging the batteries after a long, intense day at work.
**Aurélien:** Spending time with my wife and children, voluntary work, reading and sport (not enough…?)

text: _Starting a company is hard work – how do you recharge your batteries?_
**Manu:** I particularly enjoy long walks and cooking, so either of these activities is an ideal way of recharging the batteries after a long, intense day at work.
**Aurélien:** Spending time with my wife and children, voluntary work, reading and sport (not enough…?)
**Luc:** Although I work much longer hours than most people, I aim to lead a healthy lifestyle. I do a lot of outdoor sports such as skiing, mountain biking and swimming. Spending time with family and friends helps keep me grounded.
_When have you really laughed at yourself?_
**Manu:** Well, that’s funny: it happens more or less every day!
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POS system for hairdressers
* Business POS
* Fisherprice Infos Tabs
* POS system for the food service sector
* POS system for the retail sector
* POS system for hairdressers
* Electronic cash registers
* Consultation
* Business POS configurator
* Business POS
* Fisherprice Infos Tabs
* POS system for the food service sector
* POS system for the retail sector
* POS system for hairdressers
* Electronic cash registers
* Consultation
* Business POS configurator
## Business POS: hairdressing & beauty
# POS system for hairdressers and beauty salons with online appointment booking
Go to offer
Go to offer
Go to Enterprise Customers
Go to Enterprise Customers
Give the customers in your salon your full attention without calls for appointments interrupting you constantly. Instead, let the POS system coordinate appointments online and take over other administrative tasks for you. Reduce the time you spend on office work and do what you really love in your job.
## The simple POS system for hairdressing and beauty salons
In addition to the usual functions of a sales register, the modern Business POS system also supports you with online appointment bookings, an online shop, shift planning and digital customer files, as well as other practical functions.
Despite the extensive possibilities provided by the system, it is quick and easy to learn and use. You will quickly find your way around the system without any specific IT knowledge, meaning you will be able to make adjustments yourself very easily. To make it easier for you to get started, we provide you with on-site support and set up the POS system together with you. And our free support hotline is available at any time.
##### Your customers...
* reserve online, by phone or directly on the premises
* can be supported in an attentive and undisturbed manner
* can be turned into satisfied, regular customers
* * *
## Simplify appointment booking
Offer your customers the option of making appointments by phone and online, which helps to reduce the time-consuming coordination of appointments. Whether online, by phone or in the shop: you manage all arranged appointments centrally in one place.
## Increase customer satisfaction and loyalty
Record the preferences of your customers in the digital customer file. In the reservation history, you can also see their past and upcoming appointments. Encourage regular visits by launching a loyalty programme.
## Assign services and sales to employees
Record and manage all services including their prices in the POS system. When you allocate amounts to someone, you can always see how many sales are being generated by each employee.
### Your benefits
Reduces the number of calls and constant interruptions, as customers can make and reschedule appointments themselves online.
Increases customer satisfaction by allowing wishes, preferences and loyalty programmes to be managed in the digital customer files, making them accessible to every employee.
Reduces the time spent with office work, as administrative tasks can be completed more quickly. Stock management and accounting are handled centrally. The POS system can also be accessed from a smartphone.
### When is this the right solution?

text: Increases customer satisfaction by allowing wishes, preferences and loyalty programmes to be managed in the digital customer files, making them accessible to every employee.
Reduces the time spent with office work, as administrative tasks can be completed more quickly. Stock management and accounting are handled centrally. The POS system can also be accessed from a smartphone.
### When is this the right solution?
Business POS is the ideal solution for your hairdressing or beauty salon, your massage business or nail salon, and other businesses in the beauty sector, if you are opening a new or additional store, or if your current POS system is outdated.
If you are not always on the premises yourself and appreciate being able to access the POS system with appointments and shift plans while on the go, you can do this with your smartphone, laptop or tablet.
Is it important to you to keep your costs under control and to have a contact person available at all times in case issues arise? The monthly price includes the sales register equipment and support. What's more, you can make use of the comprehensive software at no additional cost. We assist you with the initial installation at your premises and also provide full support for a further 30 days to help you with the setup. After this, you can contact our support hotline at any time.
#### A POS system with all the trimmings
* ######  Sales (POS) registers
* ######  Software
* ######  Support
#### The right POS system for every situation
* * *
#### At the reception –
enforeDasher
You can manage reservations and customer requests easily on the touch screen. And thanks to the rear screen for customers and integrated receipt printer, the payment process is also really easy. You can connect cash drawers, scanners and other devices at any time.
* Find out more
#### Stay mobile anywhere in the shop or business –
enforeDonner
Make new appointments and note down customer requests while you serve your customers. Thanks to the enforeDonner’s handy integrated card reader, you can even collect payments while on the move and do everything in one place.
* Find out more
#### Saving space at the reception – enforeComet
The simple screen gives you an overview of all reservations and the touchscreen makes it easy to manage them. enforeComet is also really flexible thanks to various stands and wall brackets as well as its external device ports.
* Find out more
#### More than just a POS system​
* * *
A wide range of functions
* Sales register (POS) system
* Business reports and statistics​
* Item management ​
* Warehouse management​
* Customer management and retention​
* Online reservation system
* Online shop
* Staff planning
Flexible cloud solution
* Access from a smartphone, tablet and laptop
* Always up-to-date thanks to automatic updates
* Switches automatically to mobile network in the event of outages
* Adjustments immediately visible on all devices
* Additional sales registers are available straight after login
* Access information anytime and anywhere
* Secure data, even in the event of a defect or outage
#### Effective support for your future
* * *
How to get started

text: * Online reservation system
* Online shop
* Staff planning
Flexible cloud solution
* Access from a smartphone, tablet and laptop
* Always up-to-date thanks to automatic updates
* Switches automatically to mobile network in the event of outages
* Adjustments immediately visible on all devices
* Additional sales registers are available straight after login
* Access information anytime and anywhere
* Secure data, even in the event of a defect or outage
#### Effective support for your future
* * *
How to get started
On-site commissioning and training on the most important points
Further support and setup via phone and remote access for the first 30 days
How we provide you with further support
Free support hotline for telephone assistance with technical problems as well as application support via remote access, even after the 30 days have expired
Free replacement device in the event of a defective sales register
* Manage and sell products
The simple item management function allows you to see your current stock levels at any time. You can also sell personal care products and vouchers in an online shop.
* Coordinate staff and workspaces
Plan your staffing using clear shift plans and also assign treatment rooms and spaces directly. Your customers can also see which staff members are available when they book their appointments online.
* Reduce administration
Reduce the time you spend on office work by automating the majority of your cash register balancing. The figures are optimally prepared for your accounting activities. With a simple data export, you can transfer everything easily into your accounting program.
* Grant different permissions
Decide for yourself which employees can access the different areas in the POS system. Authorise some to only collect payments, while others can also see the sales and business figures or manage appointments.
* Maintain an overview at all times and from anywhere
See how employees' sales are doing, how your business figures are developing or which appointments have been booked, even when you are on the road or at home. You can do this conveniently from your smartphone, laptop or tablet.
### The best functions of the POS system for hairdressers and beauty salons
#### Simply get started
Operation is really easy
* * *
Thanks to the intuitive interface, you and your employees will find your way around the system right away. Even when there is a lot going on and things have to move quickly, the modern POS system takes the pressure off you.
#### Manage and customise things yourself
Make adjustments yourself without any problems
* * *
Enter new services, change prices, add employees: You can adjust all of these and more yourself in a matter of seconds, without any IT expertise. Whether you make adjustments daily or only occasionally, the system can be operated simply and intuitively.
#### Arrange appointments online
Coordinate bookings easily while maintaining an overview
* * *

text: #### Manage and customise things yourself
Make adjustments yourself without any problems
* * *
Enter new services, change prices, add employees: You can adjust all of these and more yourself in a matter of seconds, without any IT expertise. Whether you make adjustments daily or only occasionally, the system can be operated simply and intuitively.
#### Arrange appointments online
Coordinate bookings easily while maintaining an overview
* * *
Customers can see online which dates are still available and select their preferred one. If something unexpected comes up, you can reschedule it yourself with just a few clicks. You also record the appointments made by telephone or on the premises in the same system. This gives you a complete overview in one place at all times.
#### Understand and retain customers
Promote customer satisfaction and loyalty
* * *
Memorise important preferences and wishes of your customers in the digital customer files and access them from different locations. Increase your customers' enthusiasm with a loyalty programme and help ensure regular visits.
#### Assign sales to employees
Recognise your employees’ impact on sales
* * *
By assigning each service provided directly to an employee in the POS system, you get a clear statistical overview at any time of just how many sales the individual employees achieve.
#### Staff planning
Plan employee deployment and workloads
* * *
Create clear shift plans and adjust them at any time in the event of temporary staff shortages or absences. It is also easy to schedule the availability of workspaces, treatment rooms and equipment.
#### Everything in view
View figures and appointments from anywhere
* * *
Whether on the road from a smartphone, in the office on a computer or directly on the POS system in the shop: view your current figures and appointments at any time.
#### Assign user rights
Authorise and restrict access
* * *
Determine yourself who has access to which areas of the POS system. Based on the role of your employees or the involvement of third parties from fiduciary or accounting areas, you decide which permissions the respective persons receive.
* * *
* * *
#### Offer conditions
* __
Offer conditions Business POS
(PDF file, English)
Overview
Gastronomy
Retail
Hairdresser & Cosmetics
Hardware & Prices
---

text: Posted on 30\. September 2022Text: Andreas Heer | Media: Swisscom
_Are companies best advised to hold their meetings online or in person? The answer is: it depends on the content. Read on for advice on organising meetings._
For a long time, the conference room was considered the obvious venue for all types of meetings. Then almost just as naturally, we got used to purely online meetings with headphones and laptop cameras during the pandemic. Many companies now offer hybrid arrangements, with employees switching between working from the office and at home. The question remains: should meetings be held online or on-site? Both approaches have their advantages.
## The benefits of online meetings
In companies where employees work in different places – in the office, in the field, from home, etc. – virtual meetings have an invaluable advantage: everyone can participate, regardless of location. This makes it more straightforward to involve people who are rarely available in the office. Communicating with an external graphic designer, salesperson or busy boss is easier online.
And there’s technical support in the form of communication tools such as Zoom and Microsoft Teams. Chat functions, digital whiteboards and presentation options (screen sharing) are all useful discussion aids. And last but not least, online meetings save travel time, which can have a positive environmental impact.
In the case of hybrid meetings, some participants meet face to face while others attend online. The challenge here is to integrate the online participants. Tools such as conference systems and interactive whiteboards can help with this.
## The benefits of on-site meetings
There are situations in which in-person meetings are easier. Taking notes on Post-its or a physical whiteboard is often more efficient than using their digital counterparts. Above all, however, we tend to be much better at picking up on individual participants’ body language in face-to-face meetings than in the small images captured by laptop cameras.
Spontaneous, informal meetings in the hallway or in front of the coffee machine also require us to be physically present with each other. The pandemic has shown just how much we miss this kind of interaction when it is no longer possible. The flow of information deteriorates and there’s a lack of social contact.
## Which meetings should be held where?
The benefits of in-person and online meetings can be used to determine which format is most appropriate and when. If the focus is on **work** , online is the right choice. Planning and coordination meetings can be held virtually just as easily as a company-wide information event with many participants.
On the other hand, if the focus is on **people** – meaning that body language is important – on-site meetings are the preferred option. This is even more true if the parties involved don’t know each other well. Job and salary interviews, team meetings, strategic planning, brainstorming and team-building activities belong in the meeting room. As do challenging discussions where participants disagree (and can hopefully reach an agreement).

text: On the other hand, if the focus is on **people** – meaning that body language is important – on-site meetings are the preferred option. This is even more true if the parties involved don’t know each other well. Job and salary interviews, team meetings, strategic planning, brainstorming and team-building activities belong in the meeting room. As do challenging discussions where participants disagree (and can hopefully reach an agreement).
## Perhaps no meeting is best?
Sometimes there’s no need to ask how and where. Many people who work in an office complain about having too many meetings. A solution can be found by keeping the meeting duration and number of participants to a minimum, and by following the rules for efficient meetings.
Sometimes there’s actually no need for a meeting. If you simply want to impart information, such as internal company news, then a presentation could also be made available to employees as a video recording. This has the advantage that they don’t have to interrupt their work and can watch the video when it suits them. Today’s communication tools are also capable of meeting this task.
### How “New Work” is changing the world of work
Hybrid forms of work are here to stay. But “New Work” is much more than just a question of the right technology. The focus is on people. Find out in this background paper where the journey is heading and how you can use modern ways of working to counteract the shortage of skilled workers.
* Our data protection provisions, including the online data protection policy and options to revoke data processing or unsubscribe from the newsletter, can be found here: Privacy policy
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## Read now
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## An etiquette guide for successful online meetings
In recent months, we have all become acquainted with the benefits of online meetings – and their perils. This etiquette guide will help you to…
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text: #### Product description
Apple TV 4K (2nd Generation) brings the best shows, movies, sport and live TV — together with your favourite Apple devices and services.1 Now with 4K High Frame Rate HDR for fluid, crisp video.2 Watch Apple Originals with Apple TV+.3 Experience more ways to enjoy your TV with Apple Arcade, Apple Fitness+ and Apple Music.3
**Key features**
* Dolby Atmos for immersive, room-filling sound 4
* A12 Bionic chip gives a big boost to audio, video and graphics, for even better game and app experiences
* 4K High Frame Rate HDR with Dolby Vision for fluid, crisp video 2
* Apple Original shows and movies from Apple TV+ 3
* The latest shows, movies, sport and live TV from popular streaming services 1
* More ways to enjoy your TV with Apple Arcade, Apple Fitness+ and Apple Music 3
* All-new remote with touch-enabled clickpad
* Private listening with up to two sets of AirPods
* Use AirPlay to share photos, videos and more from your iPhone, iPad and Mac on your TV 5
* Get a live view of your HomeKit-enabled cameras and control your smart home accessories
**
Legal**
* 1Subscription may be required to access some content. Not all content is available in 4K, 4K HDR or 4K High Frame Rate HDR. 4K resolution requires 4K-capable TV. Title and app availability are subjectto change. Some apps are not available in all areas.
* 2High Frame Rate HDR content is currently limited. Additional content available soon.
* 3Apple Music, Apple TV+, Apple Arcade and Apple Fitness+ require a subscription.
* 4Dolby Atmos features require Dolby Atmos–capable devices and may not be available for all titles and languages.
* 5AirPlay is compatible with second-generation Apple TV or later.
**
Technical specifications**
* Go to apple.com/uk/apple-tv-4k/specs/ for a complete set.
#### Features
* All Swisscom blue TV channels and content via blue TV app
* 4K High Frame Rate HDR for fluid, crisp video
* The latest hits from Disney+, Amazon Prime Video and more
* Connecting the best of TV with your favourite Apple devices and services
* Enjoy Apple TV+, Apple Arcade, Apple Fitness+ and Apple Music on your TV
* Specific Swisscom remote control for Apple TV 4K
* More info on using the blue TV app on the Apple TV 4K is available on the Help page.
#### Swisscom Remote for Apple TV
The Swisscom remote for Apple TV allows a perfect experience for using the Swisscom blue TV app, and also for the vast majority of other apps.
The Swisscom remote for Apple TV has a Siri key and a microphone, you can use Siri with your Swisscom remote for Apple TV. There also an IR emitter to control the volume of your TV set or AVR.
* Replacement Apple TV remote control
* Intuitive channel change with P+ / P- buttons
* Direct access to the blue TV Program Guide - even when the blue TV app is not running
* Fast forward and fast rewind keys
* Automatic backlighting in a dark environment
#### Scope of delivery

text: * Replacement Apple TV remote control
* Intuitive channel change with P+ / P- buttons
* Direct access to the blue TV Program Guide - even when the blue TV app is not running
* Fast forward and fast rewind keys
* Automatic backlighting in a dark environment
#### Scope of delivery
* Apple TV 4K (2nd Generation) 32GB
* Swisscom Remote for Apple TV incl. batteries
* Power cord
* HDMI Premium certified cable (1.8m)
* Quick start guide
#### Apple TV 4K
## Experience Apple TV 4K with blue TV now. Experience Apple. On your TV
Apple TV 4K, now with blue TV, combines the best TV experience with your favourite Apple devices and services.
####  Original Apple series and films from Apple TV+
####  The latest hits from Disney+, Amazon Prime and more
####  Combine the best TV has to offer with your favourite Apple devices and services
## Compare Apple TV 4K
**Current boxes** |
**Apple TV 4K** |
**Swisscom Box 21**
---|---|---
Image quality in UHD/HDR/Dolby Vision
| _​_ | _​_
Dolby Atmos* for immersive, room-filling sound
| _​_ | -
Wide range of apps such as Netflix, Sky, DAZN, Play Suisse and many more
| _​_ | _​_
Access to Disney+
| _​_ | -
Supports services such as Teletext and radio for blue TV
| -
| _​_
Supports services such as A2 stereo (Zweikanalton)
| _​_
| _​_
Access to Apple TV, Apple TV+, Apple Fitness+, Apple Music, Apple Arcade, thousands of apps
| _​_ | -
Easy-to-use voice control
| _​_ | _​_
View photos and videos from myCloud on the TV
| - | _​_
AirPlay to view photos, videos and more from an iPhone, iPad and Mac on the TV
| _​_ | -
Smart Home control
| _​_
HomeKit | -
Integrated WLAN
| __​
Wi-Fi 6 | __​
Wi-Fi 5
Dimensions
| 98 x 98 x 35 mm | 110 x 110 x 30 mm
#### Technical data
Dimensions
* Height: 35 mm
* Width: 98 mm
* Depth: 98 mm
* Weight: 425 grams
Capacity
* 32 GB
Ports & Interfaces
* HDMI 2.1I 4
* 802.11ax Wi‑Fi 6 with MIMO; simultaneous dual band (2.4GHz and 5GHz)
* Gigabit Ethernet
* Bluetooth 5.0 wireless technology
* IR receiver
* Built-in power supply
Processor
* A12 Bionic chip with 64-bit architecture
System requirements
* Purchases, rentals, and Home Sharing require an Apple ID that you use for the App Store and other Apple services.
* Requires 802.11 wireless, Ethernet network, or broadband internet access
* Requires 4K and HDR TV for 4K and HDR streaming
Video formats
* H.264/HEVC SDR video up to 2160p, 60 fps, Main/Main 10 profile
* HEVC Dolby Vision (Profile 5)/HDR10 (Main 10 profile)/HLG up to 2160p, 60 fps
* H.264 Baseline Profile level 3.0 or lower with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
* MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 fps, Simple profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
Audio formats

text: * H.264 Baseline Profile level 3.0 or lower with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
* MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 fps, Simple profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
Audio formats
HE-AAC (V1), AAC (up to 320 Kbps), protected AAC (from iTunes Store), MP3 (up to 320 Kbps), MP3 VBR, Apple Lossless, FLAC, AIFF, and WAV; AC-3 (Dolby Digital 5.1), E-AC-3 (Dolby Digital Plus 7.1 surround sound), and Dolby Atmos
Photo formats
HEIF, JPEG, GIF, TIFF
Compatibility
Compatible with HD and UHD TVs with HDMI 4
Energy consumption
* Check out the energy consumption overview.
Swisscom Remote for Apple TV
* Intuitive channel change with P+ / P- buttons
* Direct access to the blue TV Program Guide, even when the blue TV app is not running
* Fast forward and fast rewind keys
* Automatic backlighting in a dark environment
The Swisscom remote for Apple TV has a Siri key and a microphone, you can use Siri with your Swisscom remote for Apple TV. There also an IR emitter to control the volume of your TV set or AVR.
#### Multiroom
In your main residence or a second home
## Enjoy TV on several devices at the same time with Multiroom
Want to use your blue TV subscription on several TVs and watch shows at the same time? It’s easy with our Multiroom option: install up to five TV-Boxes of your choice or connect your Smart TV.
Price per additional device:
* 99.– for Swisscom Box 21
* 99.– for Apple TV 4K
* No costs for Smart TV (via blue TV app)
You don’t need a second TV subscription to watch TV at your second home in Switzerland. You just need a blue Internet subscription and a Multiroom option.
What are the benefits?
* You only pay for one blue TV subscription at your main residence
* You have access to all your recordings and content at both locations
* If you already have several TV-Boxes at your main residence, you can take them with you to the second home without the need to buy an additional TV-Box
What do you need?
* blue Internet subscription and blue TV subscription at the main residence
* blue Internet subscription at the second home
* Internet connections at the main residence and second home purchased by the same person (same customer number)
* Multiroom Max option (9.90/mth)
### Multiroom options
Do you have a Swisscom TV subscription already?
Yes  No
####  Multiroom Max
For up to 4 additional TVs
---
Includes all the functions of your TV subscription
Can also be used in a second home
**Price per month**
9.90
Log in and order
In the first step, order your new TV subscription and then add the Multiroom options in My Swisscom or on your TV set.
####  Multiroom Max

text: ### Multiroom options
Do you have a Swisscom TV subscription already?
Yes  No
####  Multiroom Max
For up to 4 additional TVs
---
Includes all the functions of your TV subscription
Can also be used in a second home
**Price per month**
9.90
Log in and order
In the first step, order your new TV subscription and then add the Multiroom options in My Swisscom or on your TV set.
####  Multiroom Max
For up to 4 additional TVs
---
Includes all the functions of your TV subscription
Can also be used in a second home
**Price per month**
9.90
#  It couldn't be easier
To use blue TV on additional TV-Boxes, simply order the Apple TV 4K online:
1. Order Apple TV 4K
2. Connect it when it comes
3. Follow the instructions on the TV screen
Weight varies by configuration and manufacturing process.1
1GB = 1 billion bytes; actual formatted capacity less.2
Powering on and off, switching input to Apple TV, controlling volume and mute.3
Support for up to 4K 60-fps HDR video output. Requires HDCP when playing protected content.4
Compatible with Magic Keyboard and Apple Wireless Keyboard (2011). Visit support.apple.com/en-gb/HT201806 to find out which model you have.5
Data accurate as of product launch.6
ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the US Environmental Protection Agency.7
Apple defines its restrictions on harmful substances, including definitions for what Apple considers to be “free of”, in the Apple Regulated Substances Specification. Every Apple product is free of PVC and phthalates with the exception of AC power leads in India, Thailand (for two-pin AC power leads) and the Republic of Korea, where we continue to seek government approval for our PVC and phthalates replacement.8
Trade-in values will vary based on the condition, year and configuration of your trade-in device. You must be at least 18 years old to be eligible to trade in for credit or for an Apple Store Gift Card. Not all devices are eligible for credit. More details are available from Apple’s trade-in partner for trade-in and recycling of eligible devices. Restrictions and limitations may apply. Payments are based on the received device matching the description you provided when your estimate was made. Apple reserves the right to refuse or limit the quantity of any device for any reason. Value of your current device may be applied towards purchase of a new Apple device. Offer may not be available in all stores. Some stores may have additional requirements.9
Services are not available in all countries or regions and are subject to change.
## Do you have any questions?
​ Sales Hotline
0800 555 155
Mo–Sa 8.00–20.00
​ Write to us in the chat
​ Chat
Start our live chat
_​_ Swisscom Shop
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# Contact and advice
### Do you want to start up your own company? We provide the products and professional service you need to be able to hit the ground running. Ask for a free and individual expert consultation or contact us if you have general questions about cooperation and partnership with Swisscom. We will be happy to help you!
## Product consulting
Free and individual expert advice for your communication solution from our StartUp team.
Request advice
* * *
### Achieving start-up success together.
Take advantage of our Community’s experience and make your start-up a success.
Discuss digital topics with other customers and the experts.
Discover the Community
More than 10,000 active users
## Apply for collaboration
We are looking for innovative products and services that already have a first prototype and are now ready for a proof of concept.
Apply now
* * *

text: #  Internet-Box 2
On this page:
Details of all the settings and ports for the Internet-Box 2.
* Device and ports
* Set up and use
* Frequently asked questions
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Internet-Box 2.
Instructions Internet-Box 2(opens in new tab)
##  Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
###  Help topics & tips Internet-Box 2
* Set up Internet
* Manage WLAN
* WLAN password
* Connect to TV-Box
* Connect to telephone
* Internet issues
* Return an Internet-Box
###  Instructions, Firmware and energy consumption
#### Instructions (PDF)
* Internet-Box 2 IP installation manual
* Internet-Box 2 fibre-optic installation manual
* Internet-Box 2 copper kit installation manual
* Internet-Box 2 fibre-optic kit installation manual
#### Declaration of Conformity (PDF)
* Internet-Box 2 Declaration of Conformity
* Firmware Update
* Energy consumption
##  Frequently asked questions
#### How can I change the settings of my Internet-Box?
Your Internet-Box settings are easy to manage in My Swisscom or via the web portal. You can change your WLAN access data, configure Internet blocking for devices and access an overview of all connected devices.
In My Swisscom
You can access and change the most important settings via the web or app.
Go to My Swisscom
In the web portal of the Internet-Box
Enter http://internetbox.swisscom.ch or 192.168.1.1 in your Internet browser. Please note that you only have access when your home network is connected to your Internet-Box. Enter your existing admin login. If you don’t know the password, click “Create new password” to set up a new password.
#### How can I back up and restore the configuration?
Once you have set it up, save your Internet-Box configuration. This lets you restore preferred settings after replacing a device, for instance. To do so, go to the web portal > Internet-Box > Save configuration.
#### Which login/passwords do I need and when?
Want to view your WLAN and router password? Looking for the right login for your Bluewin Webmail, the Community or My Swisscom (Customer Center)? A login overview is available in the Community.
Swisscom Login overview
WLAN & router overview
#### What does the LED display on my Internet-Box mean?
LED display on my internet-Box means **LED lights up white:** | everything is OK
---|---
**LED flashes white and red:** | Swisscom configuration in progress. If the LED is still
flashing after 10 minutes: connect the Internet-Box to a
computer with the Ethernet cable and open the page
www.swisscom.ch/start. Register your Internet-Box there.
**LED flashes white:** | update in progress. The Internet-Box will then restart.
**LED flashes red:** | no Internet connection. Check whether the DSL cable is
correctly inserted.

text: ---|---
**LED flashes white and red:** | Swisscom configuration in progress. If the LED is still
flashing after 10 minutes: connect the Internet-Box to a
computer with the Ethernet cable and open the page
www.swisscom.ch/start. Register your Internet-Box there.
**LED flashes white:** | update in progress. The Internet-Box will then restart.
**LED flashes red:** | no Internet connection. Check whether the DSL cable is
correctly inserted.
**LED lights up red:** | error message. Switch the Internet-Box off and on again.
Wait until the LED lights up white again.
**LED lights up blue:** | faulty Internet-Box. Please contact us for a replacement.
Note: during initial installation, the LED will go blue temporarily.
Wait 10 minutes until the installation process is complete.
#### Where do I find the connection button (WPS button) on my router?
You will find the Swisscom router WPS button or connection button on top of the router at the front, in front of the WLAN button. See the PDF instructions(opens in new tab) for more help.
#### What is the OTO number (OTO ID) and where can I find it?
If your home is connected to the fibre-optic network, you will usually have a fibre optic socket. You will find it in your living room or hallway. The fibre-optic socket will show the OTO number or OTO ID – a sequence of numbers and letters for identification.
> Router set-up instructions
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: #  Website & Hosting:The right products for your SME
Please note that the homepagetool, web and e-mail hosting services as well as the domain service are currently being revised. The products can therefore not be ordered at the moment.
##  Our special solutions for your SME
Homepage Tool
####  Create my own website
* Many practical and branch-specific design templates
* Integrated mobile and search engine optimisation
* Easy domain transfer
* On request including online shop
* inkl. https
From CHF / mth.
14.90
See product
Mail- & Webhosting
####  Hosting for your website
* Secure storage space for your website in Switzerland
* 3 different packages selectable
* E-mail addresses included
* Simple hosting management tool
* Include numerose WebApp (come WordPress, Typo3 o Joomla)
* Webmail with integrated myCloud function for sending large attachments
* inkl. https
From CHF / mth.
9.90
See product
##  https? Keine Sorge!
Mit unseren Tools brauchen Sie sich nicht um die Aktivierung von https zu kümmern. Die Verschlüsselung ist bei unseren Lösungen standardmässig für Sie aktiviert. Dies betrifft nicht nur Sicherheit & Vertrauen, sondern auch die Position bei Suchmaschinen. Lesen Sie mehr dazu.
Mehr Informationen
​ _​_
We will call you. Now or at a time to suit you.
Arrange call back
​ _​_
Contact us in writing
Go to contact form

text: #  All devices combined in one Mobile subscription.
With the Multi Device options, you can also surf and make calls on your additional devices - connected at all times wherever you are.
##  What is Multi Device?
With the Multi Device Option, you can use your tablets, smartwatches, laptops and other additional devices with your mobile subscription. Surf and make calls with several devices in exactly the same way as with your main device.
##  Select your Multi Device options
The right option for all your devices – flexibly selectable.
####  Trackers & Sensors
Use subscription with trackers or other sensors
Price per month
3.–
* Abo Details
3 months free
####  Watches & Wearables
Use subscription with your smartwatch or other wearables
Price per month
5.–
_​_ 3 months free
* Abo Details
3 months free
####  Smartphones & Tablets
Use subscription with another smartphone, tablet or notebook
Price per month
10.–
_​_ 3 months free
* Abo Details
##  Order Multi Device now
####  eSIM
If your additional device has an eSIM, you will need to activate this in the Swisscom Cockpit under "Devices".
Activate eSIM
####  SIM card
If your additional device does not have an eSIM, you can order your free SIM card online now.
Order a SIM card
##  The first 5G car: Swisscom and BMW connect private transport
Thanks to Swisscom’s new Multi Device option Cars & Mobilities, the BMW iX is the first 5G car. Like a smartwatch or tablet, a car becomes another networked Multi Device device.
Discover now
##  Frequently asked questions
#### On how many devices can I use Multi Device?
You can make calls with up to 10 additional devices in the same way as you would with your main device and connect to the internet at the same time.
#### How do I activate Multi Device with a physical SIM card?
1. Order a free Multi Device SIM card and have it conveniently delivered to your home.
2. After receiving the SIM card, open cockpit.swisscom.ch on your main device.
3. Simply add your additional device under “Devices”.
4. Select the desired Multi Device option.
5. Select “I have a SIM card or an eSIM profile”.
6. Link your Multi Device SIM card to your mobile contract by scanning the QR code printed on the SIM card.
7. Place the SIM card in the SIM card slot and your additional device is ready to use.
#### How do I activate Multi Device with an eSIM profile?
1. Open cockpit.swisscom.ch on your main device.
2. Simply add your additional device under “Devices”.
3. Select the desired Multi Device option.
4. Select “I need a Multi Device SIM or eSIM profile”.
5. Click on “Buy eSIM profile and activate immediately”.
6. Scan the QR code of your eSIM profile with your additional device and your additional device is ready to use.
#### Exception: how do I activate Multi Device on an Apple or Samsung Watch?

text: 2. Simply add your additional device under “Devices”.
3. Select the desired Multi Device option.
4. Select “I need a Multi Device SIM or eSIM profile”.
5. Click on “Buy eSIM profile and activate immediately”.
6. Scan the QR code of your eSIM profile with your additional device and your additional device is ready to use.
#### Exception: how do I activate Multi Device on an Apple or Samsung Watch?
For Apple and Samsung Watches, the Multi Device option is added directly during activation of your device. You’ll find more information on activation on the help page.
#### Further questions on Multi Device activation, usage or costs
You’ll find more information on activation, usage, costs and cancellation on the Multi Device help page. After activation, all add-on devices can be managed in MySwisscom.
#### Multi Device Terms and Conditions of Offer
Multi Device is a supplementary service to a **blue Mobile** or inOne mobile subscription and requires a special SIM card for each additional device. Multi Device is available in Trackers & Sensors, Watches & Wearables and Smartphones & Tablets versions (categories). Once the additional device has been activated for a given category, this applies for a minimum service period until the end of the following month. After this, this Multi option category can be terminated at any time, with the monthly fees charged pro rata.
If a Multi Device option has not been activated for twelve months or the SIM is deactivated without being activated again within twelve months, the SIM becomes invalid and can no longer be used.
Restrictions:
* It is not possible to make calls on the main and additional devices at the same time.
* SMS/MMS cannot be sent and received on the additional device.
* Once the 40/80/120 GB capacity for the additional devices in the Smartphones & Tablets Multi Device option has been used up, Multi Device users can continue surfing on the additional device for free at a reduced speed.
* The additional device can be used as part of the available roaming credit (days/data volume) for the respective inOne mobile subscription. When roaming, the usage is deducted from the inclusive volume of the main blue Mobile connection. If the main device and additional device are used on the same day, only one roaming day is charged.
* **Multi Device is intended for personal use by a single individual.**
* **Parallel use of Multi Device at different locations and use of mobile hotspote is not permitted.**
* Swisscom is entitled to block the connection immediately if the Multi Device SIM is misused or if there are indications of misuse.
* Swisscom assumes no liability or warranty for third-party services (such as instant messaging or third-party apps) and the functionality of these third-party services with Multi Device.
* Device is not offered for Liechtenstein connections with a +423 prefix.

text: * Swisscom is entitled to block the connection immediately if the Multi Device SIM is misused or if there are indications of misuse.
* Swisscom assumes no liability or warranty for third-party services (such as instant messaging or third-party apps) and the functionality of these third-party services with Multi Device.
* Device is not offered for Liechtenstein connections with a +423 prefix.
* The use of connected devices (e.g. Apple Watch, TLC30 Watch, MoveTime, trackers, etc.) may require the customer to accept the terms and conditions of use of third parties (device manufacturers and app and web service providers). Swisscom recommends that you read the terms and conditions of use of these third parties carefully and that you find out about data protection and security aspects in particular.
##  Devices that can be added under your Mobile subscription
####  Tablets
Whether you're on the train, on holiday or in the mountains, your tablet makes it easy to work on the move or stream your series and sports programmes.
Go to tablets
####  Smartwatches
Telephone, music and tracking on your wrist: total freedom while jogging or doing other activities.
Go to smartwatches
####  Notebooks
Working on the move has never been easier: answer emails, take part in meetings and access all important files without wifi or hotspots.
Go to notebooks
## Frequently asked questions
#### Multi Device Terms and Conditions of Offer
Multi Device is a supplementary service to a **blue Mobile** or inOne mobile subscription and requires a special SIM card for each additional device. Multi Device is available in Trackers & Sensors, Watches & Wearables and Smartphones & Tablets versions (categories). There is now also the Cars & Mobilities option that can be used with various BMW models. Once the additional device has been activated for a given category, this applies for a minimum service period until the end of the following month. After this, this Multi option category can be terminated at any time, with the monthly fees charged pro rata.
If a Multi Device option has not been activated for twelve months or the SIM is deactivated without being activated again within twelve months, the SIM becomes invalid and can no longer be used.
Restrictions:
* It is not possible to make calls on the main and additional devices at the same time.
* SMS/MMS cannot be sent and received on the additional device.
* The additional device can be used as part of the available roaming credit (days/data volume) for the respective blue Mobile subscription. When roaming, the usage is deducted from the inclusive volume of the main blue Mobile connection. If the main device and additional device are used on the same day, only one roaming day is charged.
* **Multi Device is intended for personal use by a single individual.**
* **Parallel use of Multi Device at different locations and use of mobile hotspote is not permitted.**
* Swisscom is entitled to block the connection immediately if the Multi Device SIM is misused or if there are indications of misuse.

text: * **Multi Device is intended for personal use by a single individual.**
* **Parallel use of Multi Device at different locations and use of mobile hotspote is not permitted.**
* Swisscom is entitled to block the connection immediately if the Multi Device SIM is misused or if there are indications of misuse.
* Swisscom assumes no liability or warranty for third-party services (such as instant messaging or third-party apps) and the functionality of these third-party services with Multi Device.
* Device is not offered for Liechtenstein connections with a +423 prefix.
* The use of connected devices (e.g. Apple Watch, TLC30 Watch, MoveTime, trackers, etc.) may require the customer to accept the terms and conditions of use of third parties (device manufacturers and app and web service providers). Swisscom recommends that you read the terms and conditions of use of these third parties carefully and that you find out about data protection and security aspects in particular.
__**Option Watches & Wearables 3 months free of charge**
*Activate a new Multi Device Watches & Wearables option with a smartwatch and we will waive the option fee of 5.–/mth for the first three months. The option will be subject to the standard conditions thereafter. Option requires a current, valid Swisscom mobile subscription (e.g. blue Mobile M, CHF 79.90/mth, minimum contract term of 12 months, activation fee of CHF 49.–). Customers can only take advantage of this promotion once.
__**Option Smartphones & Tablets 3 months free of charge**
*Activate a new Multi Device Smartphones & Tablets option with a tablet and we will waive the option fee of 10.–/mth for the first three months. The option will be subject to the standard conditions thereafter. Option requires a current, valid Swisscom mobile subscription (e.g. blue Mobile M, CHF 79.90/mth, minimum contract term of 12 months, activation fee of CHF 49.–). Customers can only take advantage of this promotion once.
#### On how many devices can I use Multi Device?
You can make calls with up to 10 additional devices in the same way as you would with your main device and connect to the internet at the same time.
#### How do I activate Multi Device with a physical SIM card?
1. Order a free Multi Device SIM card **via Cockpit** and have it conveniently delivered to your home.
2. After receiving the SIM card, open cockpit.swisscom.ch(opens in new tab) on your main device.
3. Simply add your additional device under “Devices”.
4. Select the desired Multi Device option.
5. Select “I have a SIM card or an eSIM profile”.
6. Link your Multi Device SIM card to your mobile contract by scanning the QR code printed on the SIM card.
7. Place the SIM card in the SIM card slot and your additional device is ready to use.
#### How do I activate Multi Device with an eSIM profile?
1. Open cockpit.swisscom.ch on your main device.
2. Simply add your additional device under “Devices”.

text: 6. Link your Multi Device SIM card to your mobile contract by scanning the QR code printed on the SIM card.
7. Place the SIM card in the SIM card slot and your additional device is ready to use.
#### How do I activate Multi Device with an eSIM profile?
1. Open cockpit.swisscom.ch on your main device.
2. Simply add your additional device under “Devices”.
3. Select the desired Multi Device option.
4. Select “I need a Multi Device SIM or eSIM profile”.
5. Click on “Buy eSIM profile and activate immediately”.
6. Scan the QR code of your eSIM profile with your additional device and your additional device is ready to use.
#### Exception: how do I activate Multi Device on an Apple or Samsung Watch?
For Apple and Samsung Watches, the Multi Device option is added directly during activation of your device. You’ll find more information on activation on the help page.
#### Further questions on Multi Device activation, usage or costs
You’ll find more information on activation, usage, costs and cancellation on the Multi Device help page. After activation, all add-on devices can be managed in MySwisscom.
#### FAQ Multi Device BMW
* FAQ

text: Posted on 13\. June 2018Text: Penny Schiffer
Selling a startup doesn’t just happen out of the blue – great startup exits are oftentimes well prepared for and guided by strong advisors. Finding the right time to sell your company is no rocket science and could increase the value created for founders and investors significantly.
Close element
## Penny Schiffer
Penny Schiffer is Head of StartUp Initiatives at Swisscom. She is passionate about startups, fintech, venture capital, IoT, telcos, hardware, software, big data and VR.
Follow the author on twitter
Find out more about Swisscoms StartUp Initiatives on swisscom.ch/startup
A couple of years ago, I invested some of my personal savings in a software startup as part of a seed round. The startup had a knowleadgeable founding team from a top tech university and explored an interesting niche that was not yet captured from other startups. Initially, they were trying to promote their software to freelancers which proved to be more difficult than they had thought. So they pivoted towards a B2B product and more direct sales approach.
Initial feedback looked promising but was far from solid when they had to go fundraising for their Series A funding round. As they did their roadshow to investors in Europe and Silicon Valley they happened to get an offer for an exit to a bigger competitor. So the founders wondered: Why not sell the whole company instead of raising another round of financing? Long story short: Instead of a Series A, the company did an “acqui-hire” (=acquisition to acquire the talent) resulting in a valuation much below the last financing round. The founders had great jobs in a bigger company afterwards but it meant a loss of the investor´s money and a rather low cash return for the founders. Certainly not what me as investor and the founders had hoped for!
So the question comes to mind: Could this have taken another route? I believe if the company (and its shareholders) had been preparing the company for an exit it would have been possible to realize a much higher return for everybody – including the founders.
How do you prepare a startup for an exit? Well, the most important point is to frame an exit as an event that doesn´t “just happen miraculously” but requires focus and planning to succeed. From my activities as angel investor I know that many founders don´t have a strong understanding of what might make the company attractive for an acquirer: In some cases (e.g. a market place) it will be the number of customers while in other business models (e.g. a new sensor technology) the technology / IP is the most important asset. Knowing what will be important in your business will help to allocate resources accordingly.

text: Beginning of the year, I attended the Exit Academy at the EPFL Innovation Park to find out what type of exits there are and how to manage the whole process. Some great experts such as Balz Roth, Michel Jaccard and Jean-Pierre Rosat enlightened the attending investors and founders on how to drive startup exits:
* Be the master of your destiny and focus on value infliction points / gantt chart
* Don’t sign any term-sheet without consulting a lawyer or advisor who can explain the details to you.
* Get exit-focussed board members and advisors engaged with your company
* Reach out to M&A boutiques early on to find out what a potential buyer would be interested in
* Look for an exit when you have reached a value infliction point such as a product milestones or a strategic decision point e.g. the need to build a large sales team or product capacity (“Prove the market but don’t capture it.”)
Don’t get me wrong: Some founders don´t try to sell their company. That´s fine – but it doesn´t go well with taking capital from angel investors or VCs who are driven by the potential of a (profitable) exit!
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text: Posted on 11\. February 2019Text: Christoph Widmer | Media: Manuel Zingg
You have to take small steps when it comes to smart cities – after all, it’s impossible to implement it all. That’s what smart city expert Boyd Cohen had to say. In our interview, the American who lives in Barcelona talked about what motivates him, his work and approaches for making Switzerland a smart region.
#### Boyd Cohen, why, as an American, do you live in Barcelona?
Barcelona has been a pioneer for quite some time when it comes to smart cities and urban innovations. I always kept an eye on developments in Barcelona from a distance from South and North America – and wanted to become a part of its innovative ecosystem.
#### You have to say that as a smart city expert.
Well, there were other reasons too. I travel a lot in Europe because of my job – and I can reach other European cities from Barcelona pretty easily. I also have personal reasons. When I met my wife, each of us came up with three cities where we could picture ourselves living in the future. Barcelona was at the top of both our lists. We love the weather, the food, the culture and how pedestrian-friendly it is. I don’t have a driving licence in Barcelona because I can move around the city freely by public transport and other mobility services. And in general, Barcelona just provides a high quality of life…
Boyd Cohen: ‘You have to take small steps when it comes to smart cities.’
#### … that you didn’t have in the US?
Right. In my opinion, the quality of life in general is much better in Europe than in the US. European cities are very pedestrian-friendly; you have more public transport, a better infrastructure, more culture and history. You don’t have to battle traffic as much because not as many people depend on cars.
#### That is a major advantage from an environmental viewpoint. The US doesn’t exactly have the best reputation at the moment.
It’s frightening and frustrating in 2019 to have the president of one of the most important countries in the world say that he doesn’t believe in climate change. But science is not about believing; it’s about reading and understanding research results. But Trump is dodging that and prophesying economic problems if we pay attention to climate change. In 2011, I showed in my book _Climate Capitalism_ how the government can adopt and benefit from a low-carbon economy. Most of the world has recognised how important it is to have a clean economy, renewable energies and electric vehicles. That mentality still isn’t very widespread in the US.
#### Do you view yourself as a do-gooder with your books, articles and speeches?

text: #### Do you view yourself as a do-gooder with your books, articles and speeches?
I knew I wanted to change the world when I started writing my doctoral thesis 20 years ago. Back then, I had this idea of a career where I could change the world and earn money doing it. And I think I’ve done that.
#### How did you become interested in the subject of smart cities?
When I was working on _Climate Capitalism_ , I was frustrated by how slowly the United Nations’ work on climate protection was progressing. I started asking myself where climate protection was happening quickly – and found out that the subject is often and quickly tackled at an urban level.
#### Why?
Mayors live in the cities they represent. That means they are directly affected by local environmental problems. They also have a more direct relationship with their voters. And on a local level, climate change is not politicised as much. The Conference of Mayors, the C40 Cities Climate Leadership Group and the Covenant of Mayors in Europe: all these urban movements and associations are dedicated to climate protection. That made me realise that cities should be focused on climate protection. While researching, I also came across intelligent power grids that are being used to try to improve the efficiency of power distribution in cities. Intelligent power grids were followed by smart cities.
#### You developed a Smart City Wheel where you display the criteria for a smart city in a simple diagram. Although the wheel may be valid for large cities with several million inhabitants, do smaller cities have the same prerequisites for becoming smart?
The Smart City Wheel
I think the wheel can also be used for small cities. Implementing smart city projects in a small city can be less complex than in a big city. In some circumstances, you might run into less red tape and comprehensive solutions can be implemented faster. Establishing a free wifi network in Geneva is easier than in Jakarta or Bangkok.
#### That said, smaller cities don’t have as many financial, educational, technological or human resources.
You have to take small steps when it comes to smart cities. We can’t implement everything – and most certainly not right away. What’s important is to tackle the problems that actually have an impact on our citizens. I like it when decision-makers take to the streets and talk to real people to find out what they would like to change most about their city. Understanding citizens’ concerns provides a basis for smart city strategies.
#### If a city doesn’t have to completely fulfil the Smart City Wheel, is there any point to your and other smart city rankings, which list the smartest cities in the world?

text: #### If a city doesn’t have to completely fulfil the Smart City Wheel, is there any point to your and other smart city rankings, which list the smartest cities in the world?
To be honest, I’m less enthusiastic about the rankings than I used to be. When I created the rankings, I wanted to increase global awareness about what a smart city is and how you might measure it, and draw media attention to it – and I wanted to get people talking. People are competitive by nature, and the smart city rankings were meant to encourage that. But now I don’t feel they’re useful anymore. Usually when I see smart city rankings, I don’t really believe in their results.
#### Why do you doubt them now?
I guess I’ve become more interested in what makes every city unique instead of comparing cities with one another. It’s better for a city to develop its own strategy instead of worrying about how it will rank compared with Barcelona, Vienna or wherever.
#### You just recently revealed a new smart city diagram: The Happy Cities Hexagon. Is it meant to replace the Smart City Wheel?
The Happy Cities Hexagon
They are two different tools for me. The wheel is meant more for city administrations: it shows the options they have to improve their city and make it smarter. The hexagon focuses more on citizens and shows what makes citizens happy in their city.
#### How can these models be applied to Switzerland?
Switzerland should be considered more of a smart region instead of trying to make every small town smart on its own. A smart regional strategy could be possible. At the same time, you need to allow for local culture and uniqueness. To say that Switzerland is just one big, smart and completely homogeneous region would be the wrong approach. Switzerland as a region is composed of many epicentres with different cultures, languages and interests. Look at it like a football team: a team where every member, such as goalkeepers, strikers or midfielders, plays a different role. The Happy Cities Hexagon could lead to projects on a local level, whereas the Smart City Wheel could serve as an overarching strategy for the whole of Switzerland – for example, through associations that try to find a common denominator for the subject of smart cities.
#### With your start-up IoMob, you rely on blockchain technology. Should it also be used in Swiss cities?

text: #### With your start-up IoMob, you rely on blockchain technology. Should it also be used in Swiss cities?
Not necessarily. The aim is to have a city where people are able to achieve their goals, where they’re happy, where there’s more integration and less crime – and where there’s also progress to attract innovators. And although I’m a fan of blockchain technology, that doesn’t mean it has to be used in every city. As I said, cities need to find their own identities and work towards that. Nonetheless, there are what you might call universal conditions that make all cities smart: inclusiveness, no major social inequality, good education, cultural activities. You should be able to find those things in every city.
### About
Boyd Cohen (*1970) is a city and climate strategist who works in the fields of sustainable development and smart cities. Cohen is Dean of Research at EADA Business School and co-founder of the start-up IoMob, which is developing a blockchain-based platform for mobility services and end-customers. Cohen received his doctorate from the University of Colorado in Strategy & Entrepreneurship and is the co-author of Climate Capitalism (2011). In recent years, Cohen has received recognition for his work on smart cities, in particular for his Smart City Wheel and annual rankings of smart cities.
IoT
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## The cloud makes SAP ERP ready for take-off
The clock is ticking for the switch to SAP HANA technology. At the same time, many companies need to plan the migration of their IT…
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## 8 Smart-City Start-ups and 1 Intrapreneur team will join the Kickstart Accelerator in September
This year’s Kickstart Accelerator boot camp took place in beautiful Zurich and Swisscom, as a partner of the Smart City acceleration program, is happy to…
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text: #  VoLTE: 4G calling
On this page:
Activate VoLTE (Voice over LTE) on your mobile phone and use 4G calling – for the best call quality. What you need to know.
* What is VoLTE?
* Requirements for VoLTE
* FAQs
##  What is VoLTE?
VoLTE stands for ‘Voice over Long-Term Evolution’ or ‘Voice over LTE’. With VoLTE, you make calls using the 4G/LTE mobile network.
Your benefits a glance:
* Faster connections
* Better sound quality
* Lower battery usage
* Make phone calls and surf at high speed at the same time
* 4G provides the best coverage and capacity
##  Requirements for VoLTE
* Your mobile phone is 4G/LTE-enabled.
* The latest operating system is installed on your mobile phone. > Software update for iPhone and Android
* VoLTE is activated on your mobile phone (mostly automatically active on devices from 2016 onwards)
VoLTE roaming – 4G calling abroad – works on devices running iOS 15 and later and Android 12, as long as the international mobile network operator is a Swisscom VoLTE roaming partner.
##  FAQs
#### Which devices support VoLTE?
Virtually all smartphones from 2018 onwards are VoLTE-enabled. If you are unsure, ask your device manufacturer or carry out the following test: your mobile phone supports VoLTE if the 4G/5G symbol is displayed at the top of your screen when you make calls.
This list(opens in new tab) shows older devices that are not VoLTE-enabled.
#### How do I activate VoLTE?
To activate VoLTE on your mobile phone, go to Settings > Mobile networks > Activate VoLTE calls (instructions for iPhone). You can also disable VoLTE there.
VoLTE is mostly automatically activated on devices from 2016 (e.g. from iPhone 12) onwards.
#### How much does it cost to use VoLTE?
Voice calls always cost the same amount, irrespective of the technology used. Therefore, VoLTE calls are billed as normal calls and in accordance with your current subscription. They are not treated as data connections.
#### Can I use VoLTE abroad?
Yes, VoLTE roaming works if your mobile phone supports VoLTE requirements and Swisscom’s roaming partner (international mobile network operator) supports VoLTE. The tariff check shows whether the roaming partner supports VoLTE.
#### Can I make emergency calls using VoLTE?
The Swisscom network and most recent mobile phones support emergency calls over 4G/VoLTE. Swisscom now only offers devices capable of making emergency calls via VoLTE. For devices not purchased from Swisscom, you will need to clarify whether this is possible.

text: #  Show your IT more love and put the spark back.
Every relationship needs to be nurtured in order to survive. Give your IT more of your attention – our support professionals will show you how to rekindle the love again and again, and effectively avert cyberattacks on your SME.
##  Our recipe for eternal IT love ♥
###  Provide security
Protect your precious data, close any security loopholes and learn how to deal with cyber threats and hacker attacks on your SME.
###  Give it your full attention
Regular attention keeps the love fresh. Our certified IT partners in your area know what matters when it comes to infrastructure, support and maintenance.
###  Keep constantly evolving
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###  Show your IT more love – it’s never too late
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text: ### Population scenarios
The total population will continue to increase in the years to come. Although overall the Swiss Federal Statistical Office forecasts a slowing-up of the recent development, even the best scenario envisages an increase equivalent to a megapolis like Zurich.
Observations Scenario A Scenario B Scenario C
The number of persons with permanent residency in Switzerland totalled 8.3 million in 2015. In Scenario A this figure increases to 9.5 million by 2030 and 10.2 million in 2045.In Scenario B it increases to 11.0 and in Scenario C to 9.4 million. Source: Szenarien zur Bevölkerungsentwicklung der Schweiz 2015-2045. Swiss Federal Statistical Office 2015.

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*
#####  FinTech Start-up Map
# ‘Swiss fintech start-ups are world class’
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Johs Höhener has been publishing the Swisscom Fintech Start-up Map for the past six years. He is an expert on trends and developments in the fintech industry, which, in his view, will undergo a complete transformation in the next ten years.
Text: Tessa Meier, 9 august 2019
The Swiss banking industry will change more significantly in the next ten years than it has done in the past 100 years – accelerated by the emergence of disruptive business models in fintech start-ups. That’s the prediction of Johs Höhener, who published the first Swiss Fintech Start-up Map around six years ago.
His reason for creating the map? When the hype around the fintech industry first began, he felt there was a lack of transparency about how it was developing and who was active within it. The industry has evolved significantly since then and the newly categorised and digitised Swiss Fintech Start-up Map charts 334 start-ups this August. Here, expert Johs Höhener examines the most exciting features of the Swiss market.
### The winners
‘I anticipate a massive increase in the number of fintech start-ups in the area of digital assets, based on new technologies like blockchain or distributed ledger.’
‘In the future, fintech start-ups will focus more on using artificial intelligence in combination with blockchain technology.’
### The losers
‘In the payment sector, it will all be about the big players. It’s not easy to survive in the jungle of the finance industry. The number of fintech start-ups will certainly not increase in this area; a few might even disappear. The payment sector has just been hyped up too much.’
‘The monetisation of data from banks and insurance companies has grown more slowly than I anticipated a few years ago. On our map, we show 20 to 30 start-ups that are actually working on data insights. That is a very small number when you consider the quantity of data that is available in the finance industry.’
### Stability of the players
‘If you measure the Swiss fintech market based purely on new arrivals and exits, then it is actually very static. It is astonishing that such a high number of start-ups have managed to survive in the past two years. This can be explained by the fact that seed financing – the initial round of financing for the first one or two years – works exceptionally well in Switzerland.’
### Founders’ start-up capital
‘In Switzerland, many fintechs are founded by people who have worked in the finance industry. So they have earned accordingly and usually have a good financial nest egg. This equity allows them to sustain self-financing for a long time in the initial phase.’
### Image gallery: The Swiss Fintech Start-up Map from 2013 to today
Free PDF →
Infographic
Swiss FinTech

text: ### Founders’ start-up capital
‘In Switzerland, many fintechs are founded by people who have worked in the finance industry. So they have earned accordingly and usually have a good financial nest egg. This equity allows them to sustain self-financing for a long time in the initial phase.’
### Image gallery: The Swiss Fintech Start-up Map from 2013 to today
Free PDF →
Infographic
Swiss FinTech
Monthly market overview of all Swiss FinTech startups divided into areas of activity and incumbents.
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Free PDF →
Infographic
Swiss FinTech
Monthly market overview of all Swiss FinTech startups divided into areas of activity and incumbents.
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1/6 The first FinTech Start-up Map in 2013
2/6 November 2015
3/6 October 2016
4/6 February 2019
5/6 June 2019
6/6 The most recent Map – August 2019
1/6 The first FinTech Start-up Map in 2013
### Growth of fintech start-ups
‘The Swiss fintech start-up scene is in good shape; along with Singapore, we are among the top players in this sector. This is also a true reflection of the finance industry.’
‘The problem in the Swiss market is supplementary funding and the size of the market. When it comes to raising capital to fund growth (series A/B) for things like international expansion, then things get considerably tougher. This is also the reason why there are still no unicorn companies – like the European fintechs N26, Revolut or Transferwise – on the Swiss Fintech Map.’
‘The fintech scene is slowly maturing, but is still heavily influenced by a large number of start-ups that focus on the Swiss market. The Swiss market is very small, production costs are high and unless there is a proactive international strategy, we are unlikely to see Swiss fintech unicorns.’
### Relationship with banks
‘Five years ago, it was still the case that fintech start-ups were disrupting the banks. Now, everything is going to change. For the past three years, we have been in a phase of cooperation between start-ups and banks. In the future, it will probably return to being more about competition and disruption.’
‘The Swiss Fintech Map also shows that the banking industry will change more significantly in the next 10 years than it has in the past 100 years. This development will be driven by technology and customer requirements or changes in social values. The need for ownership is diminishing. In the future, who will still want a savings account so they can save up to own their first car?’
### About the Swiss Fintech Start-up Map
The map’s design has been updated with the help of Norwegian start-up Fintechdb. Since June, it has been newly divided into four business areas (primary) and three technologies (secondary).
Who is shown on the map?
All Swiss fintech start-ups.
I am a fintech start-up and want to be included on the map. What do I do?
Send an email to Trend.Marketing@swisscom.com, preferably with a logo and short description.

text: The map’s design has been updated with the help of Norwegian start-up Fintechdb. Since June, it has been newly divided into four business areas (primary) and three technologies (secondary).
Who is shown on the map?
All Swiss fintech start-ups.
I am a fintech start-up and want to be included on the map. What do I do?
Send an email to Trend.Marketing@swisscom.com, preferably with a logo and short description.
What are the selection criteria?
Swisscom Fintech and the Institute of Financial Services Zug IFZ at the Lucerne University of Applied Sciences and Arts assess each start-up according to the following criteria: the start-up was founded less than 10 years ago, is located in Switzerland, focusses on business model innovations and new technologies in the finance sector and still hasn’t reached its targeted level of maturity.
How is the map kept up to date?
As soon as one of the aforementioned criteria changes (too old, no focus on fintech or no longer a start-up), the start-up is removed from the list.
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Infographic
#### Swiss FinTech
Monthly market overview of all Swiss FinTech startups divided into areas of activity and incumbents.
Infographic
#### Swiss FinTech
Monthly market overview of all Swiss FinTech startups divided into areas of activity and incumbents.
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Share trading in the blockchain
#### “C-Share is a bet on the future”
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Share trading in the blockchain
#### “C-Share is a bet on the future”
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text: Studies & Whitepaper
#  IoT and business analytics: the digitalisation tandem
The IoT has accelerated the innovation process and created competitive advantages for many companies. Business analytics solutions also play an important role in implementation.
The MSM Research study explains:
* How the IoT is developing in Switzerland
* What role business analytics solutions play
* How to successfully realise IoT projects
Number of pages: 15
Recommended for: Business managers / IT specialists
Published: 18. October 2021
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text: Internet mit blue TV kombinieren?
Für nur 4.90/Mt. mehr können Sie Ihr neues Internet-Abo mit blue TV erweitern.
###  Frequently asked questions about the blue Internet subscription
#### I already have a Swisscom Internet subscription – can I benefit?
Your Internet subscription has been changed automatically – you are now enjoying even faster speeds. Find out everything you need to know about the Internet subscriptions here.
Existing customers can only benefit from the subscription offer by taking out a new blue home subscription for another location.
#### Can I change my blue Internet subscription at any time?
Yes, you can adjust the blue Internet subscription at any time via My Swisscom Customer Centre.
#### How long are the contractual terms for the Swisscom Internet subscription?
The contractual term for Swisscom’s blue Internet subscriptions is 12 to 36 months, depending on the product.
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#### Can I cancel the Swisscom Internet subscription at any time or is there a notice period?
After expiry of the minimum contract period, you can cancel your blue Internet S/M/L at the end of any month under observance of a two-month notice period. You will find the minimum contract period of your subscription in My Swisscom.
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#### How do climate-neutral blue Internet subscriptions work?
* Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet boxes, TV boxes, WLAN boxes and smartphones).
* The Swisscom network is climate-neutral: Swisscom has been operating its entire network with 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
* Devices are climate-neutral: Swisscom’s own products such as Internet and TV boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
####  Best broadband network
Award for the best 10 Gbit/s fibre optic network in Switzerland.
####  Climate-neutral
All subscriptions purchased from Swisscom are climate-neutral – at no extra cost to you.

text: Posted on 7\. June 2018Text: Dominik Schelling
This year’s Kickstart Accelerator boot camp took place in beautiful Zurich and Swisscom, as a partner of the Smart City acceleration program, is happy to share with you the 9 finalists that entered the 3 months’ program. Next to the 8 start-ups we have also an intrapreneur team from Swisscom and AXA Winterthur Insurance. It will be a unique opportunity for this team as well as for start-ups to benefit from a mentoring and coaching program to bring their project and product to the next level.
**From the start-ups side the finalists are ….**
###  Antavi
Antavi is developing a software that captures and analyses human behaviour of crowds and mobile workforces in real time. They combine wearable sensing, machine learning and communication technology in a closed loop to facilitate tactical tasks of managing large groups. Such tasks are commonly found in crowd management, public transport, emergency response, parcel services, and many other urban management tasks.
### BikeLook
Bikelook tracks bikes to provide actionable smart city data and bike theft reduction. Their device is deterring, detecting and tracking bike theft using Low Power Wide Area Network (LPWAN) technology.
### DCbrain
DCBrain, a start-up from France, helps network managers deal with the growing complexity in industrial flow networks, by digitizing and applying its AI software to existing company data. DCbrain turns the Internet of Things into the Internet of Streams, applying data mining and artificial intelligence to physical electricity, water, gas and cooling-system networks not only to detect anomalies and anticipate incidents but also to predict their future requirements.
### Hawa Dawa
Hawa Dawa is a Germany based start-up that offers an air quality monitoring device by combining a network of small, portable and stationary sensors with machine learning and powerful modelling techniques. It measures PM, O3, NO2 and Carbon emissions and send the information via Wi-Fi or LoRaWAN to an online database to facilitate a live pollution map of a city or area.
### Parquery AG
Parquery is developing and providing a smart parking management solution that automatically identifies in real-time available parking spots. Its main product is an analytics platform that analyses visual parking data captured from low-resolution cameras, using computer vision algorithms. The software notifies current parking conditions and predicts future occupancy conditions using its algorithms.
### Spark Horizon
Spark Horizon is a France-, Swiss- and UK based start-up that develops, installs and operates a fast charging network for electrical vehicles at high traffic influential location, providing the best service free of charge. The start-up aims at building the first free private charging network in Europe, relying on a powerful private-public partnership by matching both interests into tomorrow free carbon society. They offer publishers an influential media platform to deliver their messages and bring communities towards sustainable development.
### State of Place

text: ### State of Place
State of Place, a start-up from the U.S., offers a Software as a Service (SaaS) solution for urban planning and the real estate industry. The SaaS platform helps cities, developers and other involved stakeholder creating and planning more walkable, liveable places by quantifying what people love about cities and forecasting the benefits of making them better.
### uHoo
uHoo, a start-up from Singapore, collected data using its Wi-Fi connected device on indoor air quality to enhance health and safety, increase productivity and provide insights on energy savings to commercial and residential spaces.
**From the corporate side, the finalist is …**
### Rent`n`Share
Rent`n`Share is an intrapreneurial team co-created by ICT provider Swisscom and insurance company AXA Winterthur. Their collaboration offers a flexible long-term car-rental solution combined with a peer2peer car-sharing option.
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Lukas Hohl
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# Product-independent contract elements
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Here you will find contract documents that can be used for multiple products of Swisscom Wholesale.
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**Contract documents**
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The contract overview summarises all contractually relevant documents for the LTC products.
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Wholesale general terms and conditions
(PDF file, 278 KB)
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(PDF file, 169 KB)
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text: ## Installation
**Professional on-site installation** |
---|---
\- Call-out
\- On-site service installation
\- Internet / e-mail configuration | 99.– (instead of 199.–)*
**On-site service installation with TV** |
\- Same as above
\- plus installation of a Swisscom TV-Box | 149.– (instead of 249.–)*
**Additional packages** |
\- Internet / e-mail configuration on additional devices
\- Installation of an IP telephone
\- Business Telephony activation in the Customer Center and installation of an app / client
\- Individual customer support (per 15 minutes)
\- Installation of an additional Swisscom TV-Box | \+ 50.–
\+ 35.–
\+ 35.–
\+ 35.–
\+ 95.–
* Professional on-site basis installation without TV costs CHF 99.- instead of CHF 199.- and with TV for CHF 149.- instead of CHF 249.- for new inOne SME / inOne SME office subscribers. Additional costs may be incurred for devices or further installations and TV-Boxes.

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## Employée de commerce 2ème année d'apprentissage
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Damit die Zukunft gelingt - getIT
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# Damit die Zukunft gelingt
Oft sind wir mit der Lösung von Fragestellungen oder Problemen enorm gefordert oder fühlen uns überfordert – als Individuum, Unternehmen, Gesellschaft. Ich glaube, dass Computational Thinking eine Methodik ist, die uns und künftigen Generationen bei diesen Herausforderungen helfen kann.
Roger Wüthrich-Hasenböhler, Head of Digital Business
15 August 2020
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Die vielfältigen Zusammenhänge hinter Problemen sind oft nur noch schwer zu erkennen und lösungsorientiert zu beeinflussen. Kommt dazu: Das Tempo, in dem sich Rahmenbedingungen und Bedürfnisse – etwa von Kunden – ändern, nimmt laufend zu. Dieser Herausforderung begegnen wir bei Swisscom mit neuen Denk- und Arbeitsmodellen. Wir leben zum Beispiel zunehmend agile Zusammenarbeitsformen oder erschliessen uns die Methodik des Computational Thinking.
## Zerlegen, Muster erkennen, Regeln formulieren
Das Ziel von Computational Thinking ist es, Probleme und deren Lösungen so zu formulieren, dass sie sowohl Menschen als auch Maschinen verstehen und ausführen können. Ein Problem wird so zerlegt, dass Muster erkannt und Regeln formuliert werden können, deren Ausführung zur Problemlösung führen. Dabei werden die einzelnen Lösungsschritte so vereinfacht, dass sie ganz oder teilweise auch von einem Computer ausgeführt werden können. Bei Swisscom sind wir vom Potenzial dieser Methodik überzeugt.
## IT-Profis denken mit ihren Kunden «computational»
Als führendes ICT-Unternehmen der Schweiz brauchen wir Mitarbeitende, welche die Problemlösung mit innovativen Denkansätzen angehen. Darum gibt’s bei Swisscom Schulungen zu Computational Thinking. In der ersten Jahreshälfte 2019 haben rund 120 Kolleginnen und Kollegen einen Lehrgang besucht, den wir zusammen mit der Ecole polytechnique fédérale de Lausanne (EPFL) anbieten und der unter anderem diese Methodik vermittelt. Eine Neuauflage der Weiterbildung ist für die zweite Jahreshälfte geplant. Wo immer sinnvoll, versuchen wir Computational Thinking natürlich bereits im Alltag einzusetzen.
## Kinder erlernen spielerisch die Skills von morgen
Noch viel stärker als die heute Berufstätigen werden künftige Generationen davon betroffen sein, dass unsere Welt zunehmend komplexer wird und die Digitalisierung jeden Bereich unseres Lebens und der Wirtschaft teils grundlegend verändert. Was aber müssen Kinder heute lernen, damit sie als Erwachsene gut vorbereitet die Herausforderungen von morgen angehen können?
Verschiedene Studien haben versucht, die Jobs der Zukunft möglichst genau zu definieren. Oft sind getroffene Annahmen zu konkreten Job-Profilen aber nicht eingetroffen. Darum ist es entscheidend, dass Kinder und Jugendliche sich Fähigkeiten und Fertigkeiten aneignen, die sie an verschiedenen Arbeitsplätzen und unter unterschiedlichsten Arbeitsbedingungen erfolgreich einsetzen können. Ich glaube, dass die spielerische Beschäftigung mit Computational Thinking genau hierzu beiträgt.
## Unbewusst Teil des Lehrplans 21
Der Lehrplan 21 hat – vielleicht ohne es zu wollen – wichtige Komponenten von Computational Thinking mitgedacht. Es wird vermehrt informatorische Bildung an den Schulen gefordert, der Fachbereich Medien und Informatik zieht sich über alle drei Zyklen der Schullaufbahn. Aber wo fängt man an? Und wie? Viele Schulen tun sich noch schwer damit, neue Ansätze zuzulassen und Themen wie Programmierung, Robotik oder Computational Thinking anzugehen.

text: ## Unbewusst Teil des Lehrplans 21
Der Lehrplan 21 hat – vielleicht ohne es zu wollen – wichtige Komponenten von Computational Thinking mitgedacht. Es wird vermehrt informatorische Bildung an den Schulen gefordert, der Fachbereich Medien und Informatik zieht sich über alle drei Zyklen der Schullaufbahn. Aber wo fängt man an? Und wie? Viele Schulen tun sich noch schwer damit, neue Ansätze zuzulassen und Themen wie Programmierung, Robotik oder Computational Thinking anzugehen.
Darum haben wir zusammen mit digitalswitzerland und anderen Partnern die Computational Thinking Initiative lanciert. Ein Teil dieser Initiative ist das Projekt «Thymio geht in die Berge» an Schweizer Schulen. Es unterstützt und inspiriert Schweizer Schulen, die Digitalisierung nicht blindlings anzunehmen, sie aber zuzulassen. Das Projekt macht auf spielerische Art und Weise neugierig auf wichtige Skills der Zukunft. Dabei ergänzt das Projekt die heutigen Lehrplaninhalte sinnvoll und zukunftsorientiert und nutzt und fördert zugleich die Kreativität der Kinder.
## In die Zukunft investieren
Ich bin überzeugt: Das Projekt «Thymio geht in die Berge» und Computational Thinking generell ist für alle Beteiligten eine Investition in die Zukunft. Wir tragen mit dazu bei, die Fachkräfteausbildung zu sichern und zu fördern, Arbeitsplätze zu erhalten und die Attraktivität des Wirtschaftsstandorts Schweiz zu steigern. Es geht also nicht nur um Roboter, Programmierung oder die Förderung des Informatikunterrichts. Es geht um einen wichtigen Faktor dafür, dass unseren Kindern die Zukunft gelingt – ihre persönliche und die unserer Gesellschaft.
## An article by:
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text: #  Setting up COMBOX®
On this page:
How to switch your COMBOX® on/off, set it up on your telephone or on My Swisscom, listen to messages and change your personal greeting or your PIN.
* Switching COMBOX® on/off
* Listening to messages
* Personal greeting
* COMBOX® PIN
* COMBOX® abroad
##  Switching COMBOX® on/off
You can switch your COMBOX® on and off as follows:
Option 1 of 3
###  On My Swisscom (Customer Center)
If you are the contract owner, you can set up a call divert to your COMBOX® in My Swisscom.
Go to My Swisscom
You can also manage the following settings on My Swisscom:
* Manage your COMBOX® messages
* Change your COMBOX® PIN
* Manage direct access (accessing COMBOX® without entering your PIN)
* Set your COMBOX® menu language
* Set the menu options you are offered when you call your COMBOX®
Option 2 of 3
###  In the Swisscom Cockpit
Open the Swisscom Cockpit on your mobile phone to set up a call divert to your COMBOX®.
1. Go to the menu in the upper right corner.
1. Select call settings.
1. Click on the desired on/off buttons so that your COMBOX® answers if you are busy, if you cannot answer the incoming call within 25 seconds or if you cannot be reached.
1. "Save" turns on your Combox as desired.
1.   2.
__ Previous __Next
Option 3 of 3
###  Via device settings
Read how to activate your COMBOX® step by step in the device manuals. If your device is not listed, try using the manual for an earlier or later model.
Go to device manuals
You can switch your COMBOX® on and off as follows:
Option 1 of 2
###  On My Swisscom (Customer Center)
Forward your fixed-network calls to the COMBOX® via My Swisscom.
Go to My Swisscom
You can also manage the following settings on My Swisscom:
* Manage your COMBOX® messages
* Change your COMBOX® PIN
* Manage direct access (accessing COMBOX® without entering your PIN)
* Set your COMBOX® menu language
* Set the menu options you are offered when you call your COMBOX®
Lösungsvorschlag 2 von 2
###  Via the keypad
#### Switching on your COMBOX®
Proceed as follows to switch on your COMBOX® using your telephone:
1. To divert to your COMBOX® if you don’t take the call:
Enter the following key combination: *61 086 your phone number # (e.g. *610860441234567#)
To divert to your COMBOX® if you are on a call:
Enter the following key combination: *67 086 your phone number # (e.g. *670860441234567#)
To divert all to calls to your COMBOX®:
Enter the following key combination: *21 086 your phone number # (e.g. *210860441234567#)
2. Press the Call button.
#### Switching off your COMBOX®
Proceed as follows to switch off your COMBOX®:
1. Enter the respective key combination on your telephone: #21#, #61# or #67# – depending on which forwarding mode you want to switch off.
2. Press the Call button.
3. Wait for the deactivation confirmation and then hang up.
#### Adjust settings

text: Enter the following key combination: *21 086 your phone number # (e.g. *210860441234567#)
2. Press the Call button.
#### Switching off your COMBOX®
Proceed as follows to switch off your COMBOX®:
1. Enter the respective key combination on your telephone: #21#, #61# or #67# – depending on which forwarding mode you want to switch off.
2. Press the Call button.
3. Wait for the deactivation confirmation and then hang up.
#### Adjust settings
As well as using My Swisscom, you can also change the COMBOX® settings via your fixed network as follows:
1. Enter 086 for your COMBOX®, followed by your phone number (e.g. 086 044 123 45 67).
2. As soon as you are connected, press the 9 key, followed by the 0 key for other functions.
3. You then have the following options:
##  Listening to messages
If someone leaves you a message on your COMBOX®, you will be sent an SMS informing you automatically. As a COMBOX ®pro user, you can also be informed on two other mobile numbers by SMS(opens in new tab). If you have activated Visual Voicemail(opens in new tab), your COMBOX® messages will be displayed directly when you miss calls.
You can use the following options to listen to your mobile COMBOX®:
1. With your mobile phone in Switzerland:
Hold down the 1 key to automatically call your COMBOX®. If your COMBOX® is not saved on the 1 key, access your messages by entering +41 79 499 79 79.
2. Visual Voicemail:
With Visual Voice Mail (VVM), your COMBOX® messages are displayed directly on your smartphone when you miss calls. You can therefore listen to them right away without having to call the COMBOX® number. VVM requires mobile data. If data roaming is activated, it may incur costs.
3. From any phone:
If you want to access your COMBOX® from a phone other than your mobile phone, enter 086 and your phone number and code e.g. 086 079 999 99 99. Press the * key during the greeting. Enter your PIN and #. Your messages will then be played back.
4. With your mobile phone from abroad:
Call your COMBOX®: +41 79 499 79 79. You will be prompted to enter your mobile phone number. Enter * to interrupt the welcome message which tells you that you need to enter the PIN first, followed by the # key. Otherwise you will continue to be guided through the menu. Enter your PIN. If you don’t know your PIN, a new one will be sent to you by SMS. You don’t need to interrupt your call to do so. Follow the instructions.
Read the device manuals(opens in new tab) for the easiest way to listen to the COMBOX® on your device. If your device is not listed, try using the manual for an earlier or later model.
Key functions when you listen to messages
Please note: the COMBOX® number when calling from a Liechtenstein phone number is: +423 779 88 88

text: Read the device manuals(opens in new tab) for the easiest way to listen to the COMBOX® on your device. If your device is not listed, try using the manual for an earlier or later model.
Key functions when you listen to messages
Please note: the COMBOX® number when calling from a Liechtenstein phone number is: +423 779 88 88
###  COMBOX® pro: Forwarding by e-mail
For your COMBOX® pro, you can also opt to receive messages that have been left for you by e-mail as an audio file(opens in new tab).
###  Activating or deactivating Visual Voicemail (VVM)
Visual Voicemail is available on the Android devices. On these devices, the function is activated as standard. You can switch the function off in your device settings.
1.   2.
__ Previous __Next
When you use Visual Voicemail for the first time on your iPhone, follow the instructions on the Apple website. To switch off Visual Voicemail, send a free SMS with the words “STOP VVM” to 444. Have you deactivated your Visual Voicemail, but now want to reactivate it? Send a free SMS with the words “Start VVM” to 444. Then follow the additional setup instructions on the Apple website.
If someone leaves a message for you on your COMBOX® this will show on the display for most fixed-network devices. You can use the following options to listen to your fixed network COMBOX®:
1. From your fixed network:
Call your COMBOX® using the telephone number registered to your COMBOX®: speed-dialling key 1 or 086 + your telephone number. Enter 086 and your phone number and code e.g. 086 044 123 45 67. Your messages will be played back automatically.
2. From any phone:
Enter 086 and your phone number and code e.g. 086 044 123 45 67. Press the * key during the greeting. Enter your PIN and #. Your messages will be played back.
3. From abroad:
Enter +41 840 266 269 and follow the instructions. Your COMBOX® will report the number of new messages and then play them back one by one.
Key functions when you listen to messages
#####  COMBOX® pro: Messages by SMS and forwarding by e-mail
With COMBOX® pro, you can change the settings to
* receive an SMS(opens in new tab) on your mobile phone if a message has been left for you
* receive a copy(opens in new tab) of the message as an audio file by e-mail
##  Personal greeting
You can set up a personal greeting as follows:
1. Call your COMBOX®: speed-dialling key 1 or 086 + your telephone number
2. Press the 9 key and then the 1 key
3. Press the 1 key to record your personal greeting.
You can also set up an international greeting or multiple greeting messages with COMBOX® pro:
1. Call your COMBOX® pro: speed dial key 1 or, if not set up: 086 + your phone number
2. Press the number 9 and subsequently the number 1

text: 2. Press the 9 key and then the 1 key
3. Press the 1 key to record your personal greeting.
You can also set up an international greeting or multiple greeting messages with COMBOX® pro:
1. Call your COMBOX® pro: speed dial key 1 or, if not set up: 086 + your phone number
2. Press the number 9 and subsequently the number 1
3. Press the key 1 in order to record your first personalised greeting
Press the key 2 to record your second personalised greeting
Press the key 3 to record an international greeting
4. Choose whether or not a caller may leave a message:
Yes: key 1
No: key 2
Then manage your personalised greeting on My Swisscom(opens in new tab).
##  COMBOX® PIN
You need a PIN code to listen to your COMBOX® from any phone or when you are abroad. You can choose your own PIN code and change it at any time. The PIN code prevents unauthorised persons from listening to your messages. If you forget your COMBOX® PIN, call your COMBOX® and change your password in the settings.
* If you forget your COMBOX® PIN for the fixed network, call your COMBOX® from your fixed network number and change your password in the settings.
* If you need the PIN for your mobile phone COMBOX®, send an SMS stating “COMBOX” to 444. An SMS with a new PIN will then be sent to you immediately, which you may change again if necessary. This service is free in Switzerland.
#####  Security recommendation for your PIN
* Your COMBOX® PIN should consist of at least six randomly selected numbers. Please also note that the login should not be easy to guess (a birth date or postcode, for example).
* Do not confide your PIN to anyone. In particular do not answer any e-mails or telephone calls asking for personal details like your PIN, passwords, credit card numbers etc. Swisscom will never request your PIN per e-mail, telephone, letter etc.
* Change your PIN regularly on the My Swisscom(opens in new tab).
##  COMBOX® abroad
If you are abroad, you may be charged for messages on your COMBOX®. To avoid this, you can deactivate all call forwarding to your COMBOX® while you are abroad. Enter the key combination #21# on your mobile phone or follow these instructions:
1. Open the cockpit at https://cockpit.swisscom.ch
2. In the menu, click on "Call settings".
3. Under “Incoming Call Forward”, select the options “If Busy”, “If No Reply” and “If Not Reachable”.
4. Click on "Save".
You will require mobile data to use Visual Voicemail (VVM) on your mobile phone. This will incur costs if data roaming is activated.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # We are ready for your enquiry about Managed UCC.
## **I am interested in
Managed UCC**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: #  HD-Phone VTech HD10
On this page:
Find out more about the operation, keys and functions of the Vtech HD10 HD-Phone and how to set it up and use it.
* Device and buttons
* Set up and use
* Frequently asked questions
##  Device and buttons
Find out about the device and the HD-Phone buttons in the button overview. The Vtech HD10 HD-Phone only works in conjunction with the Swisscom Internet-Box on a fixed network connection (IP).
Instructions HD-Phone Vtech HD10(opens in new tab)
##  Set up and use
###  Help topics & tips HD Phone Vtech HD10
* Connect telephone
* Storing contacts
* Fixed network telephony (IP)
* Manage telephone number
* Call and number blocking
* Call forwarding
* COMBOX®
* In-house forwarding
###  Instructions, documents and firmware
#### Instructions (PDF)
* Vtech HD10 HD-Phone installation instructions
#### Declaration of conformity (PDF)
* Vtech HD10 HD-Phone declaration of conformity
* Vtech HD10 HD-Phone certificate of conformity
* Vtech HD10 HD-Phone radio declaration of conformity
Firmware details
In diesem Video zeigt Oliver, Trainer bei Swisscom Academy, den Lieferumfang der Internet-Box 4 und erklärt dir wie man diese Installiert.
##  Frequently asked questions
#### How do I connect the phone to the Internet-Box?
Before you press the + key (pairing key/connection key) on the Internet-Box (base station), start the automatic DECT registration process as follows:
1. On your telephone, select: Menu - Settings - Customise settings - Register - Log in
2. Now press the + key on the Internet-Box
3. The two devices will show a successful connection on their displays.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: ## Golf Gerre Losone
#  ‘Leading the way in the industry thanks to a state-of-the-art IT solution’
Ennio Losa, Manager, Golf Gerre Losone
###  Review:
The IT infrastructure at Gerre Losone Golf Club had to be modernised, as it no longer offered stable and high-quality service to its customers. Therefore, the manager Ennio Losone decided to implement a pioneering solution for the industry and moved the IT infrastructure to the cloud with the help of Swisscom. This courageous and innovative step has led to the desired results: the employees of Gerre Losone Golf Club are very pleased with the new IT solution, allowing them to respond more quickly and efficiently to the needs of their customers.
The Gerre Losone Golf Club is a young and committed club that is also held in high regard on the other side of the Gotthard Pass due to its unique environment and the careful maintenance of its facilities: 18 holes situated in a valley between Valle Maggia and Centovalli, surrounded by nature and not far from Lake Maggiore. The course is mostly flat, and is suitable for both beginners and advanced golfers – a real insider’s tip!
##  Golf Gerre Losone
* Opening in 2002
* One of the most famous popular golf clubs in Switzerland
* Environmentally conscious association with a management team that’s focused on sustainability (renowned GEO environmental certification)
##  A project with Swisscom
* Modernisation and change of IT infrastructure
* Switch to the cloud and a managed service (Smart ICT)
* Integration of PC Caddie management software into the new IT infrastructure
###  Successful implementation of the Swisscom product by Gerre Losone Golf Club
##  Smart ICT
Smart ICT is Swisscom’s IT solution for SMEs with individual IT services ranging from infrastructure to maintenance and support.
Go to offer
###  Modernisation of IT infrastructure
The club was opened in 2002 and is therefore still quite young. ‘However, until a few years ago, the IT infrastructure was still very outdated,’ says Ennio Losa. Thanks to its forward-looking manager, the association has made huge leaps in this area in recent years and implemented a pioneering technological solution for Switzerland. A solution that, following the example of the Gerre Losone Golf Club, has already been considered by other Ticino golf clubs and could soon become a reality in the rest of the country. All of this was only possible thanks to the close and successful collaboration with Swisscom.
‘The problem was the IT’s structure, which was based on a server that fell apart at every turn,’ says Ennio Losa. We faced numerous challenges, ranging from excessively slow processes to inadequate data security, including sensitive data. ‘The situation was intolerable; our IT infrastructure was no longer reliable, so we had to find a solution.’ This was partly due to the fact that the management tool widely used in golf, the PC Caddie software, was not powerful enough and therefore could not guarantee sufficient continuity and quality of services.
###  Smart ICT – a pioneering solution for the Swiss golfing world

text: ###  Smart ICT – a pioneering solution for the Swiss golfing world
So it was time for something new. There were two options: modernising the IT infrastructure by maintaining the previous server-based approach, or implementing a new idea instigated by the manager, namely migrating to the cloud. This was a very courageous alternative, as it was not yet widely used at that time. In retrospect, however, it was certainly the right choice.
Despite initial concerns, the decision was consequently taken in favour of the second option. Swisscom was brought on board to help with the implementation. The company is considered a reputable, secure and reliable partner and it already manages the club’s entire telephony operations – fixed network and mobile communications. The software company Piramide Informatica Sagl was also commissioned as a partner to realise the project. The cost of financing its implementation is important, but it has the advantage of relying on a single provider for the entire system, meaning you have only one contact person for all your needs and – since Smart ICT is a modular solution with a fixed monthly fee with easily calculable costs – an operating fee without any surprises.
So the direction is set. A prerequisite for realising this idea is fibre optics, which can provide a bandwidth that is sufficiently powerful to be able to network the entire system. After all, the Smart ICT alternative is also the best because it is both more cost-effective and quieter to operate than the conventional solution, while keeping costs constant. Let’s start with the first aspect: the existing ‘server under the desk’ structure can lead to extraordinary, unplanned costs due to outages or faults. The new (cloud) structure, on the other hand, is a managed service and is therefore subject to a fixed monthly fee, as mentioned above, in order to keep costs under control. And secondly: the Smart ICT solution means that both the operation and maintenance of the IT structure are handled by Swisscom experts, giving customers who are not involved with IT in their core business the opportunity to devote themselves to other things.
###  The icing on the cake – integrating PC Caddie

text: ###  The icing on the cake – integrating PC Caddie
There is one last issue to be resolved: the implementation of the PC management software Caddie. At first, the path seems to be an uphill one, as the cloud also has its own, so it takes time for the parties to reach an agreement. In other words, in the end: PC Caddie joins in and opts for the Swisscom Cloud. The result was a new partnership that was launched in autumn 2020 – as soon as it was installed, it was clear to everyone that the solution works and was the best choice that could have been made. This is what PC Caddie’s senior staff in Switzerland have to say: ‘For over 30 years, we have focused on the golf market and its ever-changing technological challenges with our management solution designed specifically for golf clubs. For a unique golf experience, you need not only the course, but also stable and reliable IT infrastructure – before and after the game. In Swisscom, we have a renowned partner by our side that delivers all the structural requirements for a golf course from a single source.’
###  A courageous decision that paid off
Today, the Gerre Golf Club’s courageous solution is also welcomed by other golf clubs in Ticino, as well as by active establishments on the other side of the Gotthard Pass that could take the same path.
‘We are very satisfied with the result we have achieved’
Ennio Losa, Manager, Golf Gerre Losone
Managing Director Ennio Losa concludes his interview and highlights the impact of the Smart ICT solution at his club. All employees who work with IT on a day-to-day basis are satisfied with the smooth operation of the system – one that is not exclusively designed for golf clubs, but can be used in any sporting and leisure context. In a nutshell, the example of Golf Gerre can serve as an inspiration for many other activities that are keen on innovation and like to keep up with the times.
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Video surveillance for HC Fribourg-Gottéron ice rink
* * *
As part of the full renovation of its ice rink, Fribourg-Gottéron hockey club opted for a video surveillance solution from Swisscom Broadcast. Installation took place at the end of September and the equipment was up and running in time for the start of the hockey season.
The project involved the installation of over 30 CCTV cameras at the renovated St. Leonhard ice rink. The first step was to equip the interior of the new BCF Arena. Thus, the seating and standing areas within the fan zones are now monitored by the Dallmeier Panomera® multifocal sensor system.
As a result, the Fribourg-Gottéron hockey club was able to start the 2019/2020 season with surveillance equipment that is fully in line with the latest security standards. With Swisscom Broadcast’s service package, the club benefits from comprehensive services over the next five years.
The video surveillance solution offers protection for fans and players, and helps to prevent vandalism. In the event of a crime, the police can retrieve the stored video data at any time. Data security and protection are guaranteed: the data is stored in Switzerland in the Swisscom Cloud.
A word from our customer
«What really impressed us was the value for money of the Swisscom Broadcast video surveillance solution. We have also been delighted with the reliable, competent and efficient service. We have definitely chosen the right partner in Swisscom Broadcast.»
Raphael Berger, Directeur général, HC Fribourg-Gottéron SA
For more information about our bespoke video surveillance solutions, see swisscom.ch/video
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#  Endpoint Detection & Response (EDR)
Traditional signature-based anti-malware and firewall protection is not enough to detect and protect against advanced endpoint attacks. Endpoint Detection and Response (EDR) helps with detecting complex attacks and introducing targeted defensive measures.
The whitepaper will inform you:
* Why more attention ought to be paid to endpoint protection.
* How EDR can detect potential attacks and how it works.
* Why using EDR is beneficial.
* Why EDR should be complemented by SOC services.
* What makes introducing EDR challenging.
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
11
IT experts
October 12, 2020
Level
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Your personal download link for the document you require will be sent to you via e-mail. Fields marked with * must be filled in.
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text: ## blue TV Host
#  «Time taken per TV update reduced from 75 hours to zero.»
Roland Wüthrich
Head of Technical Infrastructure Services
and security office
dahlia
###  The story in a nutshell:
The dahlia Langnau residential and nursing home offers its residents a live broadcast of the weekly sermon on TVs in the living groups. With the previous TV solution, adjusting the TVs in the rooms after updates was time-consuming, as was setting up the TVs of new residents. dahlia was looking for a new integrated TV solution.
Residents of the dahlia Langnau residential and nursing home follow the in-house sermon live on TV, an important ritual enabled by Swisscom’s state-of-the-art technology. 10 a.m. on Friday is an important permanent fixture in the weekly schedule of dahlia Lenggen’s residents: they meet up for the sermon.
On this particular Friday, Pastor Roland Jordi gives a warm welcome to about 15 “churchgoers” in the recreation room of a living group by bumping elbows with them. Normally, the residents would now gather around in a large circle with the eight other living groups in the main room. However, due to the coronavirus pandemic and refurbishment, this is not advisable. In order to ensure that the other residents can watch the service, dahlia’s management team came up with something: the sermon is broadcast live on the TVs in all recreation rooms. For example, in the neighbouring living group some residents are sitting expectantly in front of the TV at five to ten – including former publican, Hermann Neuenschwander. “I found faith here in the nursing home. Pastor Jordi holds the best sermons; I get a lot out of them,” he says.
##  About dahlia
* Activities: living, assistance and care in old age
* Eight homes in Emmental and Oberaargau
* Pioneering project: a village for people suffering from dementia
##  The project with Swisscom
* Time taken per TV update reduced from 75 hours to zero
* Stable operation with all desired channels
* Much easier to set up new TVs
##  dahlia successfully uses this Swisscom product
##  blue TV Host
blue TV Host also brings Switzerland’s most popular television to homes and hotels. The complete package includes blue TV with more than 300 channels, Wi-Fi for guests and residents as well as Managed LAN. blue TV Host offers an info channel for broadcasting your up-to-the-minute news and offers. Thanks to centralised control and activation, you save time and money. Plus, there is an Inhouse Channel for your own live video broadcasts.
View offer
###  Turn on the camera and the live broadcast starts

text: View offer
###  Turn on the camera and the live broadcast starts
Roland Wüthrich is the Head of Technical Infrastructure Services and a security officer at dahlia. He explains how the live broadcasts work: “It’s very simple. As soon as the camera is switched on, the live broadcast is shown in the recreation rooms on channel 57 of blue TV. We deliberately don’t encourage residents to watch it in their rooms, because it is important to us that they experience the sermon as a group and feel social proximity. Only people who are greatly restricted in terms of their mobility can stay in their room to watch the sermon.”
«It’s so much easier for us to set up new residents’ TVs.»
###  Who offers a low-maintenance TV solution?
The live broadcasts of the sermons are an important part of the nursing home’s TV offer. Roland Wüthrich explains that watching TV normally is at least as popular: “The television is a window to the outside world for the elderly residents. They are interested in what is happening – and they enjoy watching their favourite series and often also animal and nature documentaries.” He adds that they were no longer happy with their previous TV solution because the channel offer deteriorated and there were more channels with permanent advertising. In addition, Roland Wüthrich remembers that the technical service employees had to spend a lot of time on it: “Once or twice a year, we had to individually set up about 100 TVs with personalised channel lists again. We had to spend about 75 hours after each update. Once we didn’t have a particular update on our radar in time, and the TVs didn’t work any more! This caused real drama here. This gave me the final incentive to come up with a new solution.”
###  Huge burden removed from the technical service employees
Roland Wüthrich subsequently turned to the in-house electricity and telematics company, Lauenstein AG. They presented him with Swisscom’s blue TV Host. “The total package convinced us. The Swisscom specialists were responsive to our wishes. Together with Lauenstein, they did their utmost to ensure the on-time installation of our new TV solution including an Inhouse Channel for our live broadcasts.”

text: ###  Huge burden removed from the technical service employees
Roland Wüthrich subsequently turned to the in-house electricity and telematics company, Lauenstein AG. They presented him with Swisscom’s blue TV Host. “The total package convinced us. The Swisscom specialists were responsive to our wishes. Together with Lauenstein, they did their utmost to ensure the on-time installation of our new TV solution including an Inhouse Channel for our live broadcasts.”
Roland Wüthrich is happy that the technical service employees were relieved of a huge burden by blue TV Host: “We now don’t even notice the updates any more because we no longer have to spend any time at all on them. We experience huge relief where the setting up of new residents’ TVs is concerned. They bring their own televisions with them. We simply stick a blue TV Box under our arm, connect it to the network in the room and to the TV using an HDMI cable. Then we turn it on and everything works straight away. We used to have to programme the channels individually – and often enough organise or even buy a suitable remote control.” What do residents think of the new TV offer? “They really appreciate finding all of the channels they are used to having – without any outages. And the fact that they can experience the sermon together, in spite of all the current restrictions.”
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text: ## Country division of the roaming zones
#### EU/UK
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France* , Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands* , Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom (UK)* , Vatican City State
#### World 1
Alaska (USA), Albania, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Colombia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macau, Malaysia, Mexico, Moldova, Montenegro , Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Sudan, St. Croix (US), St. John (US), St. Thomas (US), Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA, Western Sahara (MA)
#### World 2
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, BritishVirgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville), Congo (Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guiana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Montserrat, Mozambique, Myanmar (Burma), Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Réunion (FR), RwandaSaba (NL), Samoa, Senegal, Sierra Leone, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & NevisSt. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, TunisiaTurks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
#### Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi*, Central African Republic, Chad, Comoros**, Cook Islands**, Djibouti*, East Timor, Equatorial Guinea, Ethiopia, Falkland Islands**, Gambia, Guam*, Iraq, Lebanon, Liberia*, Libya*, Madagascar, Malawi, Maldives**, Mauritania, Namibia*, New Caledonia*, Niger, Palau**, São Tomé & Príncipe**, Solomon Islands*, Somalia**, South Sudan**, Syria**, Togo, Turkmenistan**, Yemen, Zimbabwe
* In these countries, any inclusive data volume is not valid and data usage is only possible with a 10 MB package at 99.90
** Data roaming is not available in these countries

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* * *
# DD Consulting
* * *
“Substantially lower costs and a sophisticated solution: our ICT infrastructure has arrived in the third millennium!”
Max Enz, managing director, DD Consulting AG
More time for productive project work for DD Consulting
Max Enz is managing director of DD Consulting AG. DD Consulting develops innovative digital information and documentation systems for large plants such as waste incineration plants and power plants. To this end, it requires robust, high-performance IT and telephony systems.
The challenge: maximum data security
The paper-based documentation of such large-scale plants is often very extensive and contains highly sensitive customer data. Under the old infrastructure, storing data in folders was extremely time-consuming. In order that DD Consulting can properly store, process and retrieve data for customers, it needs sophisticated systems.
The result: reduced workload, lower costs and secure operations
Today, DD Consulting stores data not only locally but also georedundantly in Swisscom computer centres. Access via fibre optics provides backup for the mobile network, ensuring that the company can work efficiently without interruption. In addition, the end-to-end ICT package includes Microsoft 365 for all workstations and for effortless document exchange and a VoIP telephony solution.
Product used
Microsoft 365
The complete business solution for more efficient cloud-based collaboration.
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Chrischona international
Easier cross-border communication and centralised administration.
Find out more
Air Zermatt
Send highly sensitive data more quickly and securely.
Find out more
MEV Schweiz AG
Flexibly react to changes and put collaboration on the right track.
Find out more

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#  Internet of Things (IoT) for global companies
###  Global or local – checklist for success
You benefit from:
* Global or local IoT services? Factors that must be taken into consideration when providing cross-border IoT services.
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#  Detect and defend against complex cyberattacks with XDR
Cyber criminals target cloud credentials and networks as well as devices. IT infrastructures therefore need end-to-end protection to create a reliable defence against even the most sophisticated cyberattacks. Extended Detection and Response (XDR) uses behaviour-based analysis to detect any activities that deviate from the norm. This allows attacks to be detected at an early stage before any damage is caused.
In this white paper, you will learn more about:
* Why IT infrastructures need better protection
* XDR capabilities
* How XDR detects attacks in practice
* Why XDR relies on SOC integration and specialist expertise
* Why XDR is not purely an extension of traditional EDR
Number of pages: 12
Recommended for: IT specialists
Published: 17 March 2023
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_Blockchain – it’s a term that triggers mixed reactions. But the technology is not just for speculating with cryptocurrencies. It can also transform new business models into SMEs. The company daura is an example of how this can be done._
Is blockchain technology suitable for business applications outside of cryptocurrencies? Yes, says Peter Schnürer, CEO of daura AG. The company maintains digital share registers for SMEs on a blockchain basis and enables virtual Annual General Meetings to be held.
But first things first.
In 2008, a person or group under the pseudonym Satoshi Nakamoto presented a decentralised public system to authenticate and record transactions of the cryptocurrency Bitcoin. It was decentralised because anyone could participate in the authentication of the individual entries or “blocks”. This process, known as mining, uses cryptographic methods to validate the authenticity and order of the blocks. These are linked to each other in such a way that subsequent manipulation would break the link to the next block and thus immediately be uncovered. Each miner stores a copy of the blockchain themselves, which is why the approach is also referred to as distributed ledger technology (DLT).
## A way for SMEs to attract new investors
The sender and recipient of a transaction are also identified using cryptographic procedures. There is no central control body. Or, as Peter Schnürer puts it: “Our share register allows companies to issue and distribute shares themselves, for example for founders, business owners and employee participation.” The advantage for non-listed companies is that there is no central control body, which, on the one hand, speeds up the issue of shares and, on the other hand, reduces costs. “We are, to a certain extent, a digital printing machine for shares,” summarises Schnürer regarding the principle behind daura.
“We are, to a certain extent, a digital printing machine for shares.”
_Peter Schnürer, daura_
This makes it possible for SMEs to take a different approach to shares. They can issue shares themselves, whether for the purpose of involving new shareholders or to increase capital. “This is a game-changer,” says Schnürer. “daura gives SMEs access to new investor groups.”
## No paradox: with blockchain, it’s all about trust

text: “We are, to a certain extent, a digital printing machine for shares.”
_Peter Schnürer, daura_
This makes it possible for SMEs to take a different approach to shares. They can issue shares themselves, whether for the purpose of involving new shareholders or to increase capital. “This is a game-changer,” says Schnürer. “daura gives SMEs access to new investor groups.”
## No paradox: with blockchain, it’s all about trust
With daura, Peter Schnürer does not, however, rely on a public blockchain such as that of Bitcoin or the Ethereum platform. Instead, daura relies on the private Swiss Trust Chain run by Swisscom and Swiss Post. In this context, “private” means that Swisscom and Swiss Post validate entries and monitor each other. In other words, these are trustworthy partners, unlike a public blockchain involving unknown participants. This makes the agreement process – complex cryptographic calculations – much faster and more efficient. Consequently, it also requires much less energy for electricity and cooling than Bitcoin, where a large number of computers are competing to be the first to validate the blocks. “With the Swiss Trust Chain, we offer companies from regulated sectors such as healthcare, energy supply and the financial industry a secure platform for digital transactions,” explains Roland Cortivo, Head of DLT Infrastructure at Swisscom.
With the Swiss Trust Chain, the data is safely stored in Swiss data processing centres, not scattered around the world. “It is important for companies to know that their digital share register is stored in Switzerland,” says Schnürer. “This creates more trust in the technology than in a public blockchain.”
## Managing digital goods using blockchain
There are no differences between private and public blockchains when it comes to application options, however. “The technology is predestined for the safekeeping and trading of all kinds of assets,” says Peter Schnürer. “Transactions and contracts can be processed automatically and legally, which is one of the major advantages over traditional approaches.” However, this is only the first stage of evolution, which is still very close to the format of cryptocurrencies.
Schnürer can well imagine blockchain becoming widely used to manage proprietary rights in future. daura has already taken a step in this direction. When the coronavirus crisis prevented physical gatherings, the company focused on developing a method for carrying out digital Annual General Meetings. “This is particularly appropriate for extraordinary AGMs, which focus on making decisions and not on personal interaction,” says Schnürer.
Shareholders take part in these virtual AGMs from their computer. Authorisation and access are granted directly via blockchain. Because each attendee is linked to their shareholding, the voting rights are also established, and votes can be cast at the click of a button. The fintech start-up YAPEAL recently successfully carried out its AGM on a virtual basis. Schnürer is convinced that such virtual approaches will continue to exist in the future: “Digitalisation will continue to be a growth area either way. And the signals from our clients are also clearly pointing in this direction.”

text: ## Tips for SMEs: getting started with blockchain
Do you want to implement your own applications and business models on a blockchain basis within your company? As a first step, Peter Schnürer recommends using this list of questions:
* Is it a suitable use case? Are factors such as audit-proof records and automated processing of contracts and transactions important?
* How trustworthy are the partners involved? What is the partner ecosystem like, i.e. the parties involved in the project?
* Could the project also be implemented by conventional means, i.e. using a central database? Or are there advantages to be derived from a decentralised, automated approach?
* Is this a new or revised business model that would benefit from the specific characteristics of distributed ledger technology?
Blockchain
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**Paramount+:** Stream Hollywood blockbusters, the latest hit series and exclusive originals on Paramount+!
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The monthly subscription is flexible and can be cancelled any month. The annual subscription offers a price advantage but ties you in for 12 months. The notice period for both is 1 month.
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2. Once your existing Paramount+ subscription has ended, you can sign up with Swisscom. If you have any questions about cancelling your existing subscription, Paramount+ Customer Service will be happy to help you at https://www.paramountplus.com/support

text: # Other divisions of Swisscom
The other divisions supplement our core business in specific segments or support it in related areas of business. Subsidiaries and participations in new sectors serve to tap new growth markets. Swisscom focuses on partnerships that help secure enterprise value in the long term. Interests in foreign companies must be able to support the core business in Switzerland or must have a strategic logic.
### Fastweb
### Expansion of fibre-optic network in Italy
The Italian Fastweb leads the field in the development of multimedia and broadband communication services: our subsidiary in Italy operates the second-largest network and sets new standards with voice, data, Internet and TV services, and video on demand for residential and enterprise customers. Fastweb is the second most important division of Swisscom after Swisscom Switzerland.
Go to Fastweb
**Fastweb 2022** | **in EUR million**
---|---
Residential Customers | 1,145
Enterprise Customers | 1,015
Wholesale | 315
Net revenue | 2,482
EBITDA | 854
Full-time employees | 3,039
### Other divisions
### Useful addition to the core business
With participations and subsidiaries in the areas of network construction and maintenance, radio transmitters, entertainmen and healthcare and event solutions, Swisscom complements its core business in related areas. The new Digital Business division is focused on growth areas in the areas of Internet services and digital business models. It also includes the online directories and phone book business.
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##### Added value through migration
# Efficient customer experience in the cloud
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Classic CRM has had its day. In today’s digitalised business environment, software solutions are needed that make all customer-related data available quickly and easily, enable comprehensive analyses and allow automation. The SAP Customer Experience CX suite covers all these tasks as a cloud solution. Customers also benefit from this.
Text: Felix Raymann, Image: istock, 31. Januar 2022
To serve all customers efficiently and provide a good customer experience, it is no longer enough to simply list customer data and store it in various data silos, analyse individual interactions, and utter prophecies about the development of leads and opportunities. With SAP Customer Experience (SAP CX), by contrast, customer-related information can be used across all business areas in the cloud. In addition to the SAP Sales Cloud, the four other main components of this comprehensive suite (Marketing Cloud, Commerce Cloud, Service Cloud and Customer Data Cloud) create a unified customer experience across channels and enable deep analytics and visualisation, real-time insights and automation for businesses.
##  Intelligent support in sales: SAP Sales Cloud
With the CX solution SAP Sales Cloud (previously SAP Cloud for Customer), sales processes in the B2B environment can be effectively planned and controlled. “In contrast to on-premises solutions such as SAP CRM, the complete SAP Sales Cloud solution uses the full potential of a cloud solution and can optimise the entire sales process. It also generates better buying experiences thanks to the knowledge of customers’ decision-making processes,” says Mark Eichmann, Head of SAP CX Solutions at Swisscom. “The move from SAP CRM to SAP Sales Cloud is not simply about making an existing solution cloud-capable. Rather, SAP has created a completely new system from the ground up – with functionality that is simply not available in traditional CRMs.”
Mark Eichmann gives an example of a Swiss industrial manufacturing company: “With its old system, the company had to calculate the configurations of its products laboriously with the help of third-party solutions to be able to submit them to customers. Now, with SAP Sales Cloud, they can create complex configuration models quickly and easily and offer them with different versions, configurations, prices and combinations.” This results in an enormous gain in efficiency – and a transparent, uncomplicated offer check for customers.
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##  The benefits of customer management in the cloud

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##  The benefits of customer management in the cloud
In addition to the advantages that cloud solutions offer companies in general, SAP Sales Cloud provides further unbeatable benefits, explains Mark Eichmann. He uses a specific example of a Swiss company with around 1,000 employees and branches in the USA, the Far East and several European locations to illustrate what he means by this: “The company used SAP CRM until recently and had to let some of its potential go unused. With SAP Sales Cloud, the international company was able to standardise and massively optimise its sales processes.” Mark Eichmann explains the four most important factors that have ensured these optimisations:
1. The company always works with the latest CX system.
Because the CX Suite is a SaaS solution, the customer never misses a release change and benefits immediately from the latest software developments and functions. In addition, the company does not have to take care of the operation of the solution and benefits from lower costs and much higher (outage) reliability.
2. The company knows its customers better and can serve them individually.
SAP Sales Cloud has made market monitoring much easier and simultaneously more efficient. The sales team can now meticulously monitor their sales steps and, for example, use machine learning to create forecasts for future leads and calculate the chances of winning deals using opportunity scores. In addition, there are many minor functions that are appreciated by employees: for example, the connection to LinkedIn, thanks to which the sales team immediately learns when a customer writes a post on a relevant topic.
3. Employees from all departments can access current data at any time and from anywhere.
Transparency in customer processes across the entire company has never been as great as since the introduction of SAP Sales Cloud. Employees in the back office and field service work at all company locations with common data and services. Thanks to the CX cloud solution, problematic data silos have been eliminated, which not only makes work more efficient but also allows customer data to be made available or deleted quickly and easily in accordance with data protection regulations.
4. The CX Suite connects well to other systems.
Cross-system integration – including of non-SAP applications – is possible without any problems. In the company, all customer-related data from different company areas is now combined and also connected with the ERP system. Integration into existing peripheral systems was also possible without any notable complications.
##  Migration and transformation challenge

text: 4. The CX Suite connects well to other systems.
Cross-system integration – including of non-SAP applications – is possible without any problems. In the company, all customer-related data from different company areas is now combined and also connected with the ERP system. Integration into existing peripheral systems was also possible without any notable complications.
##  Migration and transformation challenge
The change from local operation to the cloud is a source of concern for many companies. In most cases, the necessary know-how is lacking, which is why a competent partner is needed to carry out the migration efficiently and securely. Thanks to the extensive expertise of numerous in-house specialists, Swisscom ensures successful migration while developing a customised customer experience strategy at the same time. “If necessary, we work together with the customer to make a precise benchmark analysis, look for the pain points and define areas for action in the CX area,” says CX expert Mark Eichmann.
He knows many companies that have been successful in replacing their local systems. “Although a migration poses many challenges, the switching of (customer) data, applications and technologies from one’s own infrastructure to a managed platform is actually always worthwhile,” he says. He continues: “In virtually all the examples I know of, on-premises prevented the optimal use of data and applications – meaning that after the migration, hardware costs fell, data availability improved and security increased.”
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Walk and Talk mit Sacha Fürrer - getIT
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# Walk and Talk mit Sacha Fürrer
Sacha Fürrer erzählt uns in dieser Ausgabe von Walk and Talk ein wenig über seinen Werdegang und über seine Lieblings-Tech-Produkte. Zudem erklärt er uns, was momentan als Head of Cloud Transformation seine Aufgaben sind und was die Vorteile für DevOps bei Swisscom sind.
Pinar Yavsaner, Employer Branding Manager
15 March 2023
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5G
# 5G accelerates track construction
They often work at night, unnoticed by the public, yet ensuring all our safety. These are the specialists from Rhomberg Sersa, a leading company in the field of track construction and maintenance. For some time now, high technology has gone hand in hand with steel, gravel and ballast on the construction site. This both ensures the most effective use of the extremely tight maintenance windows and increases safety for workers and train passengers.
Armin Schädeli, Deputy Head of Media Relations
23 June 2021
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Most people know from their own experience that construction is no simple matter. We have all heard of people who take on one construction project, but decide never to repeat the endeavour. Opinions about construction workers are formed quickly, and often unfairly.
There are additional challenges when it comes to constructing railway infrastructure: extremely short time frames, night shifts, dangerous and hard physical work. In tunnels, for example, you can’t simply double the number of machines or workers; it requires meticulous planning. Digitisation could help in many cases. In the future, digital images of construction sites – digital twins – will be created, simulated and optimised before the excavators drive up with gravel and ballast and implement the model 1:1.
##  Combining technology with construction site reality
If digitisation projects fail, it is much more likely a result of focus or culture rather than lack of know-how. The Swiss family-owned company Rhomberg Sersa Rail Group has successfully been able to combine technology with the physical aspects of the construction site. Here, large machines, gravel, ballast and steel come together with 5G, the Internet of Things, the cloud and data-driven business. For Rhomberg Sersa, the 5G network is also key to its to future plans.
As Hubert Rhomberg, co-owner of Rhomberg Sersa, explains: “We need innovations to increase our sustainability and efficiency. The construction industry creates lots of emissions, and it is organised in a highly patchwork fashion.” Another driver for digitisation is the shortage of skilled workers demographically: “Working in construction is not sexy. We have to make the work more attractive so that we can continue to find the best personnel in the future. These days, we hire foremen alongside programmers or game developers and they work hand in hand.”
##  How does innovation work?
Hubert Rhomberg explains: “We need to be consistent in the way we share knowledge. Communication is key across all units and levels.” Technology is secondary: it’s about people and cooperation. If a foreman on a construction site wants a particular app because he saw a colleague use it, you have achieved your goal. You have to win people over.

text: ##  How does innovation work?
Hubert Rhomberg explains: “We need to be consistent in the way we share knowledge. Communication is key across all units and levels.” Technology is secondary: it’s about people and cooperation. If a foreman on a construction site wants a particular app because he saw a colleague use it, you have achieved your goal. You have to win people over.
When Rhomberg Sersa is on a construction site, usually at night, working to very tight deadlines, an increasing number of digital tools are supporting its construction workers. The first steps to a digital construction site, such as artificial intelligence, have been implemented in advance. It recognises the types of construction machines in pictures. Christian Schollenberger, Head of IT at Rhomberg Sersa, explains: “We gave Swisscom’s data scientists 40 hours to develop the data model. We can recognise devices and machines in photos. The model now has 95 per cent accuracy.” This information flows into planning and logistics.
Hubert Rhomberg has a practical view of innovation: “Innovation is not witchcraft; it’s a systematic approach. Collect ideas, evaluate them, park them, discard them or move on. Out of ten ideas, only two will make it further.” But not at any cost: “You have to create a precise framework and stop if you don’t reach the intended goal. You discard these ideas or accept the timing is not right,” adds Hubert Rhomberg.
##  Microscope on rails
Another step is the prototype of a track survey trolley on which a cloud, mobile network connection and much more is installed. Christian Schollenberger said: “The cameras on the survey trolley measure the railway track while it is moving with an accuracy of tenths of a millimetre. This allows you to see where maintenance work is needed and to reduce breakdowns on the world’s busiest rail network.” The survey trolley even detects loosened nuts when travelling at 60 km/h over the track.
Rhomberg Sersa and Swisscom are currently working on a total of five sub-projects, which include 5G, the Internet of Things, cloud and data-driven business, which they are testing in the tough track construction environment. According to Julian Dömer, Head of IoT at Swisscom: “We are testing the technologies in the tough environment and proving they work. The systematic innovation at Rhomberg Sersa serves as a model for the entire industry. They are combining technical innovation with economic benefit.”
More on innovation, technology and track construction in the roundtable discussion from IoT Day, 6 May 2021, including Hubert Rhomberg, co-owner of Rhomberg Sersa Rail Group :
##  Technologies used and their function
Data encompasses every conceivable type of information. But not all information is of equal value, which is why it has to be analysed and processed. This information provides an overall picture of the construction site. The more detailed the picture, the better the construction project can be planned.

text: ##  Technologies used and their function
Data encompasses every conceivable type of information. But not all information is of equal value, which is why it has to be analysed and processed. This information provides an overall picture of the construction site. The more detailed the picture, the better the construction project can be planned.
* Data collection: the Internet of Things collects data on the construction site. Practically everything on a construction site generates data: machines, tools, measuring devices and employee devices. The more data collected, the larger the silo of data that can be utilised.
* Transporting data: transmission takes place over 5G because the data from the construction site must be brought together centrally.
* Data pre-processing on site: because an enormous amount of data is generated on the construction site, it is pre-processed on site in an Edge Cloud before it is transmitted. Image recognition of video data takes place at this early stage, for example.
* Data utilisation: all of the pre-processed data comes together in the actual cloud. However, significant value can only be obtained from the data through the incorporation of further sources, the analysis of longer periods of time and the integration of further sources, such as other parties involved in the construction. The task now is to recognise patterns from this data and to use data analytics to gain insights that make construction sites simpler, more sustainable or safer. This data can then be refined using algorithms and artificial intelligence, as required.
## The specific project of Rhomberg Sersa and Swisscom
In their joint project, Rhomberg Sersa and Swisscom are developing and testing sub-projects for digital construction sites:
* Local 5G networks on construction sites that connect all devices and machines that generate data. This application is particularly important internationally, where mobile phone coverage is lower than in Switzerland and temporary local networks could step into the breach.
* Local cloud on a railway wagon, which pre-processes the large amounts of data using artificial intelligence and machine learning on the construction site. This involves applications for personal safety (e.g. using image recognition in dangerous situations), construction progress and measurements.
* Edge IoT: How can Artificial Intelligence and Machine Learning models be used directly on the IoT devices instead of a cloud?
* Tracking and localisation of machines and things on different construction sites in different countries. This is vital because maintenance windows are extremely short and therefore construction sites need to be perfectly planned.
* Machine monitoring: using all machine data to proactively avoid failures, bill directly or issue alerts.
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text: # Fixed-line telephones
#### Always in touch on the fixed-telephone network
Not every household today still has a landline telephone. In terms of features, however, they are certainly keeping pace with the times. For example, you can forward calls to the Combox if you are not at home. Or you can receive landline calls simultaneously on your mobile. Discover the HD phones from Swisscom, Gigaset, VTech and Yealink.
#### Connected throughout the home
If you need Internet access in multiple rooms, you may require some accessories to boost your home network. One such accessory could be the Gigaset repeater, which extends the range of your HD phones, keeping you connected inside and out, even in remote rooms. The WLAN-Box increases your WLAN reception. It extends the range of your existing WLAN and allows you to connect the TV-Box to the Internet-Box wirelessly. For more information about improving your home networking, check out our guide.
#### Say goodbye to nuisance calls
Swisscom’s free Callfilter keeps nuisance calls at bay by automatically blocking fraudulent telephone numbers. Your phone also has a number of integrated functions to protect you. Read the accompanying guide to familiarise yourself with your HD phone.
#### Voice Over IP: online via the fixed telephone network
Do you make calls online with your fixed-line telephone? Internet telephony with Voice Over Internet Protocol (VoIP) makes it possible. With a VoIP telephone, you combine the advantages of online telephony with the robustness of a fixed-line device. You will find compatible cables and adapters for your IP phone in our online shop. Please note: you can call any number with Swisscom Voice Over IP. The person you are calling does not need their own Voice Over IP telephone.
#### Always in touch on the fixed-telephone network
Not every household today still has a landline telephone. In terms of features, however, they are certainly keeping pace with the times. For example, you can forward calls to the Combox if you are not at home. Or you can receive landline calls simultaneously on your mobile. Discover the HD phones from Swisscom, Gigaset, VTech and Yealink.
#### Connected throughout the home
If you need Internet access in multiple rooms, you may require some accessories to boost your home network. One such accessory could be the Gigaset repeater, which extends the range of your HD phones, keeping you connected inside and out, even in remote rooms. The WLAN-Box increases your WLAN reception. It extends the range of your existing WLAN and allows you to connect the TV-Box to the Internet-Box wirelessly. For more information about improving your home networking, check out our guide.
#### Say goodbye to nuisance calls
Swisscom’s free Callfilter keeps nuisance calls at bay by automatically blocking fraudulent telephone numbers. Your phone also has a number of integrated functions to protect you. Read the accompanying guide to familiarise yourself with your HD phone.
#### Voice Over IP: online via the fixed telephone network

text: #### Say goodbye to nuisance calls
Swisscom’s free Callfilter keeps nuisance calls at bay by automatically blocking fraudulent telephone numbers. Your phone also has a number of integrated functions to protect you. Read the accompanying guide to familiarise yourself with your HD phone.
#### Voice Over IP: online via the fixed telephone network
Do you make calls online with your fixed-line telephone? Internet telephony with Voice Over Internet Protocol (VoIP) makes it possible. With a VoIP telephone, you combine the advantages of online telephony with the robustness of a fixed-line device. You will find compatible cables and adapters for your IP phone in our online shop. Please note: you can call any number with Swisscom Voice Over IP. The person you are calling does not need their own Voice Over IP telephone.

text: #  Paying your Swisscom bill
On this page:
With eBill, TWINT, e-banking, direct debit, credit card or via counter/shop: Learn more about possible payment methods, deadline extension and unblocking.
* ​Payment options
* ​Pay bill later
* Unblock services
* FAQs
##  Payment options
#### eBill
With eBill, you no longer receive your invoices by post or e-mail, but instead directly via e-banking, where you can check the bill and authorise payment at the touch of a button.
* Choose eBill as payment method
* Find out more about eBill
#### TWINT
Use TWINT conveniently and easily as a permanent payment method. How it works:
1. Enter TWINT as a new payment method in My Swisscom > Payment method(opens in new tab)
2. In My Swisscom > Payment settings(opens in new tab), select TWINT as your payment method for the desired billing account.
3. Your bill will be automatically debited via TWINT on the due date – without payment approval in the TWINT app.
#### One-off payment with credit card or TWINT
You can pay your Swisscom bill directly in My Swisscom. You pay the amount with your **credit card (VISA/MasterCard)** or **TWINT**. All you need is your Swisscom Login. No further activation or registration is required. How it works:
1. Select your open bill in My Swisscom > Bills & Charges.(opens in new tab)
2. Click on "Pay online".
3. Choose whether you want to pay by credit card or TWINT.
#### E-banking
Pay your Swisscom bills online using E-banking or E-Finance (PostFinance). All the required payment information is available in My Swisscom or the e-mailed bill.
#### Direct debit (DD) or Swiss Post direct debit
With direct debit, your Swisscom bill is paid automatically. The amount is debited directly from your bank or post office account on the due date without you manually having to authorise payment. You have the right to object within 30 days.
Set up/adjust direct debit
**In My Swisscom: With login**
PostFinance: immediately active
Bank: Processing time of approximately 3-4 weeks
Set up direct debit/adjust
**Direct debit form: Without login**
* Processing time: 3-4 weeks
* Bank customers: Send the signed form to your bank
Postfinance customers: Send the signed form to Swisscom (Switzerland) Ltd, Alte Tiefenaustrasse 6, 3050 Bern
Go to direct debit form
DD note
As soon as the DD is active, you will see a note at the top of your bill stating when your account will be debited. Please pay any Swisscom invoices you have already received or which do not include this note as usual.
#### Swisscom Shop & Swiss Post counter (charge applies)
Paying your Swisscom bill at the Swiss Post counter or in the Swisscom Shop costs CHF 3.90 per bill. You do not need to bring your bill into the Swisscom Shop.
Note: The Paysafecard payment method cannot be used.
##  Pay bill later / extend payment period
In My Swisscom(opens in new tab), you can extend your payment period or pay your bill in instalments free of charge.

text: #### Swisscom Shop & Swiss Post counter (charge applies)
Paying your Swisscom bill at the Swiss Post counter or in the Swisscom Shop costs CHF 3.90 per bill. You do not need to bring your bill into the Swisscom Shop.
Note: The Paysafecard payment method cannot be used.
##  Pay bill later / extend payment period
In My Swisscom(opens in new tab), you can extend your payment period or pay your bill in instalments free of charge.
When you extend the payment deadline, you can choose a new payment date up to a specified maximum date. Instalment payments can be arranged if the total amount outstanding is 100.– or over. Different instalment amounts can be chosen depending on the amount you owe.
If you are not offered a payment period extension or instalment payments in My Swisscom, this option is not available to you. In this case, please pay your outstanding invoice immediately using a credit card or Twint.
##  Unblock services
The fastest way to unblock your services is by paying your outstanding invoices immediately in My Swisscom using a credit card or Twint.
You can also make a promise to pay or arrange instalment payments provided that these options are offered to you in My Swisscom.
You will be charged CHF 40.– to have your services unblocked. It can take up to 2 hours for your network access to be restored. If your mobile phone fails to work after being unblocked, switch it off briefly to allow it to log back into the network. Note that you may need to enter your SIM PIN when switching on the phone.
If you do not honour the promise to pay or the instalment payments required to unblock your services, your connection will be blocked again.
Activate services
##  FAQs
#### What are the Swisscom account details (billing address and IBAN)?
IBAN: CH81 0900 0000 8769 3077 7
SWIFT/BIC: POFICHBEXXX
Recipient:
Swisscom (Schweiz) AG
Alte Tiefenaustrasse 6
CH-3050 Bern
Important: Please always quote the bill number or your telephone number in the payment reference line.
#### I can’t find my bill. What can I do?
You can view your Swisscom bill any time on My Swisscom(opens in new tab).
#### I want to stop receiving paper bills. What can I do?
To save on the printing costs for paper billing, free payment options are available. You can change your chosen payment method on My Swisscom(opens in new tab) or inform us via Chat.
#### Why does the invoice e-mail not contain a PDF invoice?
For security reasons, Swisscom does not send PDF bills by e-mail as standard. If you would still like to receive the bill as a PDF by e-mail, you can select this in My Swisscom.
#### Why haven’t I received a bill yet?

text: #### Why does the invoice e-mail not contain a PDF invoice?
For security reasons, Swisscom does not send PDF bills by e-mail as standard. If you would still like to receive the bill as a PDF by e-mail, you can select this in My Swisscom.
#### Why haven’t I received a bill yet?
You will usually receive a paper bill in the middle of the month. You can view your bill on My Swisscom(opens in new tab) and My Swisscom app at any time from the 6th of the month. It is possible that your bill may be a few days late.
If your Swisscom bill is less than CHF 100.–, you will only be sent a paper bill every 2 months.
#### Will I receive some form of confirmation after paying my bill?
If you pay your bill by credit card, you will receive a receipt by e-mail. There is no confirmation for the other payment methods. You can check the current status of your bill at any time on My Swisscom.
#### What happens in the case of an unpaid bill?
If you fail to pay a bill, Swisscom will contact you by post, e-mail or SMS. If, following a reminder, the bill is still not paid by the extended deadline, your services (mobile, fixed-line telephony, Swisscom blue TV and Internet) will be suspended. If you have an insurance contract with us for your phone or tablet or an Easy Insurance product, the insurance coverage will also be suspended until outstanding premiums are paid. You will be charged CHF 40.– for unblocking.
#### Can my Swisscom bill be paid by a family member or acquaintance?
You can authorise a nominated person to pay your bill on My Swisscom(opens in new tab). To do this, go to "My Profile" > Details & Settings" > "Authorisations". Here, you can choose whether to allow the person to view the bill or also the itemised statement. To pay the bill, they only require authorisation to view the bill.
If you would like to pay the bill of a family member or acquaintance but exceptional circumstances mean you have no access, contact Swisscom.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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##### Sophisticated cyber attacks are on the rise
# End devices are the preferred points of entry for cybercriminals
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Preventive measures alone are not enough to protect notebooks, desktop computers and smartphones. Additional measures are essential in order to detect and combat sophisticated cyber attacks – like a system for endpoint detection and response.
Text: Andreas Heer, Image: iStock, 12\. October 2020
End devices are often just the start. According to the “Endpoint Security Trends Report” published by the US security provider Absolute Software, around 70 percent of cyber attacks use endpoints as the first point of attack. Endpoints can be notebooks, PCs and smartphones, but also local servers on a company’s network.
The large number of successful attacks demonstrates that purely preventive protection with antivirus software and firewalls is often not enough. This is because the attacks are becoming increasingly sophisticated. Take fileless attacks. This could be a PowerShell script run solely on the RAM of a Windows PC, without leaving any traces in the file system. This makes this kind of attack invisible to signature-based antivirus software. And because the actual payload is often downloaded via a compromised website, it also slips right past the firewall.
###  Increased protection with endpoint detection and response
This means that end devices require additional protective measures that can detect sophisticated attacks – only then can a company introduce measures for combating the attack. An endpoint detection and response (EDR) system is able to do both. In contrast to signature-based antivirus software, it evaluates the behaviour of the end device and can detect anomalies. EDR also uses machine learning to analyse patterns of behaviour, guaranteeing a highly accurate detection rate. The term “EDR” is relatively new, coined by Gartner analyst Anton Chuvakin in 2013.
EDR is not a standalone solution, however. The alerts triggered by anomalies need to be integrated into a monitoring system such as SIEM (security information and event management) or SOAR (security orchestration, automation and response). This makes it possible to respond with appropriate measures such as automatically blocking the end device’s network access or having the event manually analysed by security specialists. These are tasks that are generally performed by a security operation centre (SOC). An SOC is therefore the logical – and practical – prerequisite for effective EDR.
###  Integration into processes and systems required
This requires an EDR solution to be integrated into the existing processes and security systems. Depending on the existing infrastructure, this could be a challenging proposition, for example when it comes to adapting the automated response measures. The available resources of the internal IT security department pose another challenge. Are there sufficient resources available to manage larger attacks?
Completely foregoing EDR is not a viable alternative. Instead, the combination of EDR and SOC as a service offers an economic and, above all, practicable alternative for counteracting cost uncertainty and the lack of skilled workers – without jeopardising the maturity expected of IT security systems today.

text: Completely foregoing EDR is not a viable alternative. Instead, the combination of EDR and SOC as a service offers an economic and, above all, practicable alternative for counteracting cost uncertainty and the lack of skilled workers – without jeopardising the maturity expected of IT security systems today.
Free PDF →
Whitepaper
Endpoint Detection & Response
Traditional endpoint protection is not enough. Find out how EDR significantly enhances the ability to detect and protect against complex attacks.
* * *
Free PDF →
Whitepaper
Endpoint Detection & Response
Traditional endpoint protection is not enough. Find out how EDR significantly enhances the ability to detect and protect against complex attacks.
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Would you like to regularly receive interesting articles and whitepapers on current ICT topics?
> Subscribe
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Simple, secure scalability
Access on-demand IT power from our secure data centres – as much as your business needs, whenever you need it. Our solutions make your business more agile without the need to invest in costly hardware, providing you with investment protection and complete cost transparency.
Attractive ways to expand your portfolio
Access state-of-the-art individual components from our modular system and combine them with your own service and support products. This allows you to offer your customers an attractive, tailored service of your own and also provides great value for money.
* * *
More time for your core business
We make life simple for you, allowing you to focus on your core business and develop your products. Our experts work round the clock to run and maintain our operating platforms.
* * *
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Internship
*
*
# Career start with a future
When you’re doing a Step-in graduate internship, you’ll never have to make the coffee. Unless, of course, you really want to. But you won't have much time for that: As a Step-in intern, you will push ahead with your own projects, gain important professional experience and lay the groundwork for your professional career.
Key info in brief (2 min)
## What to expect
As a Step-in graduate intern, you will work on several projects, using your own initiative to drive them forward over a period spanning three to twelve months. This lets you put into practice the knowledge you gained during your degree.
At the same time, you will benefit from the expertise of your experienced team members. You will also gain a deeper understanding of the ICT world and have the chance to familiarise yourself with other areas. Step-in events give you an opportunity to get to know other graduate interns and help you build up your network.
Go to Step-in positions
# Ready for Swisscom
Familiarise yourself with our working environment and the application process.
What you do is who we are.
Why Swisscom
Your application
## Events for you
Expand your knowledge and your network. Also learn more about Swisscom as an employer.
Go to Events
## Keep in touch
Here you’ll find all the answers you are looking for. Satisfy your curiosity, find more information or find out about working at Swisscom.
Contact our recruitment team
Follow us on LinkedIn
IT Trainee
Trainee
Graduate Internship
---

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## Webinar: Overview – Microsoft Teams
# Learn the basics of Microsoft Teams
Register now
Register now
### What to expect from the Microsoft Teams webinar
* Free online course
* All the basics on working with Microsoft Teams
* Efficient teamwork and communication
* Useful practical tips for SMEs
New dates
added
continually
Would you like to gain an overview of the new opportunities for communication and collaboration that Microsoft Teams offers SMEs? Our webinar provides the perfect opportunity to discuss with experts.
New dates are being added continually – register now.
### Learn the basics
Discover the basics of Microsoft Teams in our webinar. Learn how to use Microsoft Teams for efficient teamwork and collaboration to easily share information and work on documents together.
You will gain a fascinating insight with high practical relevance to enable you to start applying useful information directly within your SME to strengthen communication and collaboration.
#### How you benefit
* Discover Microsoft Teams as the basis for online collaboration
* Practice using the Microsoft Teams app on a smartphone and tablet
* Discover many useful tips and tricks
You are a Microsoft 365 user (not an administrator) and would like instructor-led training on Microsoft Teams basics. If you already have some basic knowledge, we recommend our online webinar: Overview – tools and apps.
Register for the free webinar: Overview – Microsoft Teams
Please select your desired date and register.
Spread the Word!
We look forward to your shares, likes and comments on social media
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# Price overview
Here you will find the prices of all Swisscom products at a glance.
* inOne SME office
* Smart Business Connect
* SME advantages
* * *
* * *
* * *
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#### Previous packages
* My SME Office
* SME Office ★★★
* SME Office ★★★★
* SME Office ★★★★★
* inOne SME mobile
* inOne SME mobile data
* Enterprise Mobile
* Combox® pro
* Mobile and tablet insurance
* Advanced Calling
* Additional data packages and voice options
* Option International Mobile
* * *
* * *
* * *
* * *
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#### Previous NATEL® subscriptions
* NATEL® business data
* NATEL® business infinity 2.0 (PDF)
* NATEL® business light (PDF)
* NATEL® business infinity plus XL (PDF)
* NATEL® business infinity plus L (PDF)
* NATEL® business infinity plus M (PDF)
* NATEL® business infinity plus S (PDF)
* NATEL® business infinity plus XS (PDF)
* NATEL® company basic (PDF)
* NATEL® company plus (PDF)
* NATEL® business infinity XL (PDF)
* NATEL® business infinity L (PDF)
* NATEL® business infinity M (PDF)
* NATEL® business infinity S (PDF)
* NATEL® business infinity XS (PDF)
* NATEL® office light (PDF)
* NATEL® office standard (PDF)
* NATEL® office advanced (PDF)
* NATEL® office premium (PDF)
* NATEL® office top (PDF)
* NATEL® business basic (PDF)
* NATEL® business classic (PDF)
* NATEL® business pro (PDF)
* NATEL® company (PDF)
* NATEL® company 30 (PDF)
* inOne SME office light
* Swisscom Line plus
* Swisscom Line basic
* Top Number: Memorable phone numbers
* Business Numbers
* COMBOX® pro
* Teleconferences
* Call Center
* Corporate Number 058
* * *
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#### Previous landline telephony offers
* CombiLINE Flex
* Business Connect
* EconomyLINE
* MultiLINE
* Business Internet Services
* M2M Wireline
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#### Previous Internet offers
* Business Internet light
* Business Internet standard
* Business Internet advanced
* Price overview for residential customers

text: #  Training & courses
On this page:
From younger customers to seniors: hone your skills for the digital world. Swisscom delivers a variety of courses in person, by training video or as an online course.
* Courses for smartphones and tablets
* Any questions?
##  Courses for smartphones and tablets
Learn from the pros
* Ask individual questions
* Deepen acquired knowledge
* Exchange ideas in the group
Courses
Using SBB Mobile
* Discover the SBB Mobile app
* Accessing timetables
* Buying SBB tickets
Courses
Online courses
Taking photos and filming with the smartphone
* Basic rules for video and photo shooting
* Knowing different photo and video functions
* Tips & tricks for better and more original photos and video
Online courses
My Swisscom app
* Manage personal data
* Overview of current costs and invoices
* Change passwords
Online courses
The digital legacy
* Managing the digital legacy
* Making the right arrangements
* Reflections on the digital legacy
Online courses
Artificial Intelligence (AI)
* Discovering artificial intelligence
* How it can be used, e.g. ChatGPT
* Benefits and risks
Online courses
Internet security
* Creating strong passwords
* Safe surfing
* Secure online payments
Courses
Online courses
Internet privacy
* Digital footprint
* Online data trails
* App permissions
Online courses
Backing up photos and files
* The advantages of Swisscom myCloud
* Saving photos to myCloud
* Organising folders
Online courses
####  Would you like to organise a training or information session on digital media?
Whether you are a municipality, an association or a group, send us your request. We will contact you to discuss your needs. We look forward to accompanying you in the digital world.
Go to form
##  Any questions?
#### _​_ Advice & registration
Mon-Fri 8.00 am – 5 pm
Free number: 0800 33 55 77
E-Mail: academy@swisscom.com
Locations & Team
#### _​_ ​​Feedback & comments
Please provide us with your feedback on the course or other suggestions. We value your opinion.
Go to form

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Journey to the Cloud**
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text: The 5G Internet-Booster is now available from Swisscom. The Booster amplifies the existing fixed-network copper line using the fastest 5G and 4G mobile Internet, providing an ultra-fast home networking experience. Download speeds of up to 600 Mbit/s are now possible, increasing to up to 1 Gbit/s during the first half of 2022. This high-speed home connection is possible because the Booster combines the fixed network and mobile bandwidths. It also aggregates the 5G and several 4G frequency bands. This means that it makes better use of the available mobile network capacity and is widely available. By combining the fixed and mobile networks, customers benefit from greater stability than would be possible with a purely mobile solution (such as Fixed Wireless Access) and can therefore enjoy a perfect TV experience. Thanks to the external antenna, installing the 5G Internet-Booster on the outside of the window guarantees the best reception and ensures even more reliable speed when compared to indoor mobile routers.
Dirk Wierzbitzki, Head of Residential Customers, says: “Bandwidth requirements and data usage are increasing all the time. Home working, video streaming and digital learning all benefit from the higher transmission speeds that our customers can significantly increase with the 5G Internet-Booster.”
## Simple to use and combine with all inOne home subscriptions
The 5G Internet-Booster is easy and intuitive to install. Customers can simply attach it to a window in their home and connect it to the home router with a cable. The additional mobile bandwidth is then automatically available.
The Booster is the Nokia FastMile 5G Receiver. In 2021, this model received the reddot design award for its innovative design and provides high reliability and performance thanks to its industry-leading antenna design. There is a one-off charge of CHF 149.– for the hardware, with no additional monthly charges for using the service. Residential customers can use the Internet-Booster with the Internet subscriptions inOne home Internet S, M and now also L. Customers can visit www.swisscom.ch/internet to check whether the Booster is available in their local area and can order it online or in the Swisscom Shop. Future Internet speeds can also be checked online and will always depend on the existing copper line and the mobile reception in the area.
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### Downloads
Home with 5G Internet-Booster(opens in new tab)
Internet-Booster: easy to install(opens in new tab)
### Links
swisscom.ch/internet-booster(opens in new tab)
## Contact us
### Media Relations
media@swisscom.com
Tel. +41 58 221 98 04
### Latest news about Swisscom

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Dynamic Computing Services**
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# “I like to raise awareness through humour.”
Being in a wheelchair, people can be unsure of how to interact with me. When I am out and about with a colleague, most people assume I am with a carer – and talk about me in the third person.
Edwin Ramirez Garcia, Marketing Assistant
23 February 2021
Zoom
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## %{gcr.author}, %{gcr.jobPosition}, Zurich
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At some point, I realised that there's humour in these experiences, good or bad, and that I can make people laugh when recounting them. Today, stand-up comedy is my biggest passion outside of work. Through comedy, I can highlight important issues and so break down barriers. Being on stage also gives me an outlet – a way of letting off steam. After the show, people will often come up to me and say things like “oh, I never really thought about that” and some even thank me. My job at Swisscom also gives me an opportunity to play to my strengths and continue my personal development. I recently started writing an internal marketing blog to report on the success of our actions and the colleagues in my team. Since taking up stand-up comedy, I really feel that I have grown as a person.
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti

text: Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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## **I am interested in
IoT Services**
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text: ## Managed Backup contact form
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text: * Sky One HD/SD
* Sky Atlantic HD/SD
* Sky Krimi HD/SD
* Sky Showcase HD/SD
* Sky Crime HD/SD
* Sky Comedy HD/SD
* Sky Documetaires HD/SD
* Sky Nature HD/SD
* Auto Motor Sport UHD
* Bergblick
* Bon Gusto
* Boomerang D
* Cartoon Network D CH
* Curiosity Channel
* Deluxe Music
* Eurosport 1 D
* Eurosport 1 E
* Eurosport 2 D
* Fix & Foxi TV
* Goldstar TV
* Heimatkanal
* Love Nature UHD
* NatGeo D
* Nicktoons
* Romance TV
* RTL Crime
* RTL Living
* RTL Passion
* Stingray IConcert
* Stingray Classica D
* Stingray dJazz
* Sony AXN
* 13th Street
* SyFy
* Universal TV
* Sony Channel
* Warner TV Comedy
* Warner TV Serie
* GEO Television
* Crime + Investigation D
* History
* Nat Geo Wild D
* Animal Planet D
* Discovery D
For more details, see our TV channel list (opens in new tab)

text: “Switzerland can be proud,” says Monika Wojcik, Head of Special Projects at World Finance. “Swisscom has achieved something unparalleled in the world. The company has not only switched to 100% Swiss-generated renewable energy, but has also reduced its overall energy requirement by 80%. And it will also be climate-neutral by 2025 for everything beyond that – from supply chains to employee commuting. On top of this, it even intends to recover 1 million more tons of CO2 than it uses, thus reducing the whole country’s carbon footprint.”
## Recognition for the roadmap to climate neutrality
Through the Sustainability Awards(opens in new tab) launched in 2019, the World Finance Magazine honours companies that are strongly committed to implementing significant ESG measures (environment, society and governance) and which are also continually looking for opportunities to improve their sustainability efforts. The panel of experts singled out Swisscom’s focus on the Paris Agreement, its contribution to the 17 Sustainable Development Goals (SDGs) and its overall sustainability strategy for particular recognition. The committee commended Swisscom’s corporate practices and ethics, the leading role it has taken in establishing an ambitious sustainability strategy for the telecommunications sector and its issuing of green bonds to promote sustainable, technological progress. Swisscom takes responsibility for people as well as the environment, and the panel felt that this was particularly evident during the pandemic.
## Proceeds from one million mobile phones for children in need
“The award is a great recognition of our sustainable and responsible corporate governance”, says CEO Christoph Aeschlimann. “I would particularly like to thank our customers for their commitment to sustainability. The one-millionth mobile phone was donated to Mobile Aid in a Swisscom Shop in Bern just a few days ago.” The Mobile Aid programme allows customers and non-customers alike to donate their old smartphones to a good cause. “The proceeds from the 1 million mobile phones donated have already paid for 5 million meals for children in need,” says Aeschlimann. There are still an estimated eight million mobile phones lying around unused in Switzerland. The material value alone easily tops the CHF 60 million mark. The proceeds from the resale of second-hand mobile phones and the appropriate recycling of old devices benefit SOS Children's Villages Switzerland. In view of the scarcity of natural resources, the material obtained from the recycling process is itself highly valuable. The rare earth minerals required to manufacture new mobile phones are sourced from all over the world. Mobile Aid has enabled Swisscom to tap into a resource within its own country which, through recycling, creates social employment with low entry requirements.
* Facebook(opens in new tab)
* X(opens in new tab)
* Linkedin(opens in new tab)
* Xing(opens in new tab)
* WhatsApp(opens in new tab)
* E-Mail
* Copy link
### Downloads
Swisscom CEO Christoph Aeschlimann receives the one-millionth mobile phone for Mobile Aid in Bern. ****(opens in new tab)
### Links
Video(opens in new tab)
Mobile Aid(opens in new tab)

text: * Facebook(opens in new tab)
* X(opens in new tab)
* Linkedin(opens in new tab)
* Xing(opens in new tab)
* WhatsApp(opens in new tab)
* E-Mail
* Copy link
### Downloads
Swisscom CEO Christoph Aeschlimann receives the one-millionth mobile phone for Mobile Aid in Bern. ****(opens in new tab)
### Links
Video(opens in new tab)
Mobile Aid(opens in new tab)
Additional information(opens in new tab)
## Contact us
### Media Relations
media@swisscom.com
Tel. +41 58 221 98 04
### Latest news about Swisscom

text: #  Set up and use Multi Device with an Enterprise Mobile subscription
On this page:
Activate Multi Device on your Apple Watch or other devices with SIM or eSIM – and use additional devices with your existing Enterprise Mobile subscription.
* ​What is Multi Device?
* Activating Multi Device with Enterprise Mobile
* Using a smartwatch with Enterprise Mobile
* FAQs
##  What is Multi Device?
The Multi Device option allows you to use your tablets, smartwatches and other accessories with your Enterprise Mobile subscription. You can surf and make calls with up to 5 additional devices, just as you would on your main device.
##  Activate Multi Device with Enterprise Mobile
1. Open cockpit.swisscom.ch on the main device.(opens in new tab)
2. Click on “Devices”.
3. Click on “Add additional device” to start the set-up.
4. Click on “I have a SIM card or an eSIM profile”.
5. Click on “Scan SIM QR code”.
6. Click “Scan now”.
7. Take a picture of the QR code on the Multi Device SIM in the Cockpit. (Please do not use a QR code reader app. Scanning only works in the Cockpit.) To do this, you may need to allow access to your camera.
8. Check your order and click on “Confirm”.
9. Now insert the Multi Device SIM into your additional device.
10. You will receive an SMS on your main device informing you that the additional device has been added.
1. Open cockpit.swisscom.ch(opens in new tab) on the main device.
2. Click on “Devices”.
3. Click on “Add additional device” to start the set-up.
4. Click on “I need a Multi Device SIM or eSIM profile”.
5. Click on “Purchase eSIM and connect directly”.
6. Check your order and click on “Confirm”.
7. An eSIM profile is created which you can print or save.
8. You will receive an SMS on your main device informing you that the additional device has been added.
9. Open the corresponding app for your eSIM device and scan the QR code of your eSIM profile.
10. Open the corresponding app for your eSIM device and scan the QR code of your eSIM profile.
#### Requirements:
* iPhone 6 or above with the latest iOS version
* The Apple Watch must be paired with your iPhone
* Swisscom Login
####  Activation:
1. Open the Apple Watch app on the iPhone.
2. Tap the My Watch tab.
3. Choose “Cellular” > “Configure Cellular Plan”.
4. You will now be guided through the activation process.
5. To use with Multi Device, click on “For me”.
#### Requirements:
* Samsung smartphone with Android OS 5.0 or later
* For activation with smartphones from other manufacturers (including Huawei, Sony, HTC or Apple iPhone 5 or later), please follow the instructions for “Devices with eSIM”.
* Swisscom Login
#### Activation:
1. Open the Samsung Galaxy Wearable (Android) app on your smartphone.
2. Select the device you want to pair.
3. You will now be guided through the activation process in the Samsung app and then redirected to the Swisscom Cockpit.

text: * For activation with smartphones from other manufacturers (including Huawei, Sony, HTC or Apple iPhone 5 or later), please follow the instructions for “Devices with eSIM”.
* Swisscom Login
#### Activation:
1. Open the Samsung Galaxy Wearable (Android) app on your smartphone.
2. Select the device you want to pair.
3. You will now be guided through the activation process in the Samsung app and then redirected to the Swisscom Cockpit.
4. Log in using your Swisscom Login.
5. Click “Add additional device”.
6. Check your order and click on “Confirm”.
7. You will receive an SMS on your main device informing you that the additional device has been added.
##  Use a smartwatch with Enterprise Mobile
#### Can I also use the smartwatch abroad (roaming)?
Yes, Apple Watch (from watchOS 9.1 with Apple Watch Series 5, Apple Watch SE, Apple Watch Ultra and later) and the Samsung Galaxy Watch support international roaming and can be used abroad. Please note that the requirements for VoLTE Roaming must be met.
Some devices cannot receive a roaming SMS, so you may not receive an SMS with the price information for using the device abroad. For information about costs for usage in different countries, please refer to the tariff overview.
#### I want to give my smartwatch to someone else. What should I do?
Apple Watch: Open the “Apple Watch” app on your iPhone, tap “My Watch” and then tap the Apple Watch at the top of the screen. Tap the “Info” button and then “Unpair Apple Watch”.
Samsung watch: Go to “General” and “Reset” via “Settings”.
#### I no longer want my smartwatch connected as an additional device. What should I do?
The device must be removed from the Swisscom Cockpit and the Multi Device Option deactivated. This will cancel the monthly Multi Device costs. The additional devices can be removed at any time free of charge. The costs incurred in this month are charged pro rata.
#### My smartwatch was stolen, what should I do?
Block your eSIM profile at https://cockpit.swisscom.ch(opens in new tab).
Important: secure your smartwatch with a personal device code when you start to use it as the device does not have a SIM pin.
##  FAQs
#### Which mobile subscriptions include Multi Device?
The Multi Device option can be activated with all Enterprise Mobile subscriptions with the exception of Enterprise Mobile Global (because 5 additional devices are included in the subscription price).
Get an overview of our offer and discover which subscriptions already include additional devices in the subscription price.
#### Can I use Multi Device with someone else?
No. Multi Device is intended for personal use by a single individual. All devices can be reached using the same telephone number. Anyone who has access to your additional device can use your services at home and abroad and has access to the Cockpit (cockpit.swisscom.ch(opens in new tab)), for example. They can make changes to the settings for your devices there.

text: #### Can I use Multi Device with someone else?
No. Multi Device is intended for personal use by a single individual. All devices can be reached using the same telephone number. Anyone who has access to your additional device can use your services at home and abroad and has access to the Cockpit (cockpit.swisscom.ch(opens in new tab)), for example. They can make changes to the settings for your devices there.
#### Can I use WhatsApp & iMessage on multiple devices at the same time?
Swisscom assumes no liability or guarantee for the function of third-party services (such as third-party instant messaging or apps) with Multi Device. WhatsApp currently (as of April 2017) only supports the use of the WhatsApp account with one number(opens in new tab) on one device. iMessage is supported for Multi Device. Receiving iMessages and SMS on multiple devices must be set up with your Apple ID in the settings of your Apple devices(opens in new tab).
#### When do I pay for Multi Device?
The Multi Device option is only charged after it has been activated.
#### How can I switch my additional device?
You can simply remove the Multi Device SIM from your additional device and insert it into your new additional device. If the SIM is too big for your new additional device, you can order a replacement SIM in My Swisscom Business (Customer Centre) or – for the opposite scenario – use a SIM adapter.
If you want to switch from a device with an eSIM to an additional device with a SIM, you need a Multi Device SIM for your new device. In the Cockpit, select the device you want to exchange and click on “Exchange device”. You will then be prompted to activate the new SIM.
#### How do I cancel Multi Device?
You can cancel the Multi Device Option at any time. Individual additional devices can be removed via the Cockpit. In the event of deactivation, the monthly fee is charged pro rata. The device must be removed via the Swisscom Cockpit.
#### What happens to the SIM if I cancel Multi Device/remove the additional device?
If you deactivate the Multi Device option, the SIM card in the additional device becomes unusable. If you plan to continue using the SIM card for another purpose, remove the device before deactivating the Multi Device Option in Swisscom Cockpit.
#### Where can I add functions and control usage?
In the Cockpit, you can manage the ‘calls’ function in the settings of your additional device. Access to the Cockpit works from the main device and additional devices. Current costs and inclusive units for the entire subscription are displayed in My Swisscom Business and in the Cockpit. Usage is not shown per device.
###  Help from the Swisscom Community
Not found the answers you were looking for? With over 10,000 active users, our Community is well informed and able to help you.
Discover the Community
###  Similar help pages
* Help with My Swisscom Business
* Help with bills & costs

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#  “Quickly & easily adapt NATEL® subscriptions –the flexibility delights us.”
Unilabs Switzerland specialises in laboratory services and is active on a global scale. 30,000 medical analyses are performed each day in its 15 laboratories. International working is the norm for many employees. With NATEL® go, they are able to use a subscription that precisely meets their needs.
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###  Challenge
At Unilabs, the employees’ fields of activity and places of work are as diverse as their communication requirements: some only use their smartphones in Switzerland, others in neighbouring countries or even worldwide. Unilabs was seeking a solution that would provide flat-rate subscription profiles that could be managed precisely and flexibly to meet every need.
* * *
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###  Solution
With NATEL® go, Swisscom became the first provider to supply a global flat-rate model. More than 650 international partners guarantee the best possible network coverage. Unilabs uses Business Portal to assign each employee precisely the subscription profile they need – whether they are in Switzerland, in neighbouring countries, in Europe or elsewhere in the world.
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#####  Unilabs
> Sector: Medical services
> Employees: 700 in Switzerland, approx. 8000 worldwide
> Offering: more than 2500 different medical tests
> Mission: top quality solutions for doctors and patients
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###  Christophe Gimenez
ICT Assistant/Back Office Management
* * *
###  Mr Gimenez, please complete the following sentences.
* * *
With NATEL® go from Swisscom …
###  “… we can make international calls without worrying about extra costs”.
We are pleased with the solution because …
###  “… it is extremely flexible and easy to budget for”.
Our customers benefit from NATEL® go, because …
###  “… the best possible network coverage allows for seamless communication”.
My advertising slogan for NATEL® go is:
###  “Design your own subscription for limitless sharing”.
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##  This product is used by Unilabs
* * *
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####  NATEL® go
NATEL® go simplifies your mobile communications. Its tailored subscriptions and flat rates save you money and time.
Go to product
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text: ## Cloud Services from Switzerland
#  Cloud Services – we get your cloud solutions off the ground
Go to offer
Cloud solutions are much like cooking: you need the right ingredients and the expertise to combine them perfectly. With our Cloud Services, we offer both. Whether your digital transformation is just beginning or already under way, our expertise will take you forward.
###  Ready, steady, cloud! But hold on a second…
Your company is keen to take advantage of the cloud as quickly as possible. Unfortunately, there is no one-size-fits-all solution. Pulling the plug on your entire on-premises infrastructure right away is not the best idea. So, what is a good plan? Experience shows it's worth starting by analysing exactly which parts of your IT infrastructure can be relocated most profitably to which cloud model: Private Cloud, Public Cloud or a combination of the two. It's a challenging process so our experienced cloud experts are on hand to assist you.
###  Build a powerful ecosystem with Cloud IT Services
To determine the right pace of your cloud transformation, you need an eye on the big picture: your strategy, your business model, and your specific requirements and goals. And you need to know which elements of the new cloud ecosystem are best for specific tasks. You can rely on our expertise, built up in a large number of cloud projects. We work with you to plan and build a future-proof ecosystem. Our Cloud Services include a broad and diverse portfolio of solutions. We’ll help you find the perfect combination.
##  Why with Swisscom?
_​_
###  Fit for any operating model
On-premises, Private Cloud, Public Cloud or hybrid models: our experts combine them intelligently to offer you a bespoke solution.
_​_
### A single point of contact
Your customer advisor is your central point of contact and will connect you with the right specialist.
_​_
### Broad cloud portfolio and partner ecosystem
Individual solutions with high scalability thanks to our unique portfolio of cloud solutions and a strong partner ecosystem throughout Switzerland.
##  Swisscom Cloud Services
##  Amazon Web Services (AWS) from Swisscom
Swisscom is your local partner for AWS cloud solutions, with services for design, implementation, migration and operations.
Find out more
##  Microsoft Azure from Swisscom
Swisscom is your local partner for Azure Cloud solutions with a comprehensive service portfolio from consulting through to operations.
Find out more
##  Microsoft Cloud Services
Benefit from reliable Swisscom services for Microsoft Cloud solutions and use additional services if required.
Find out more
##  Enterprise Connect – Cloud Access
Your secure connection to Swisscom, AWS and Azure cloud solutions – with convenient dashboard configuration.
Find out more
##  Swisscom SAP
Enjoy SAP on-demand resources managed by Swisscom. Depending on your needs: you can choose different public & private cloud platforms.
Find out more
##  Multi Cloud
Take advantage of cloud offerings from different providers – with Swisscom as the only point of contact and Multi Cloud service provider.
Find out more
##  Managed Oracle DB Services

text: Your secure connection to Swisscom, AWS and Azure cloud solutions – with convenient dashboard configuration.
Find out more
##  Swisscom SAP
Enjoy SAP on-demand resources managed by Swisscom. Depending on your needs: you can choose different public & private cloud platforms.
Find out more
##  Multi Cloud
Take advantage of cloud offerings from different providers – with Swisscom as the only point of contact and Multi Cloud service provider.
Find out more
##  Managed Oracle DB Services
Oracle databases from the Swisscom Cloud. Data storage, provisioning and support entirely from Switzerland.
Find out more
##  Multi Cloud
Take advantage of cloud offerings from different providers – with Swisscom as the only point of contact and Multi Cloud service provider.
Find out more
##  Enterprise Service Cloud
IaaS, entirely in Switzerland: Swisscom’s secure hybrid cloud solution with data storage in Switzerland.
Find out more
##  Application Cloud
Swisscom’s powerful development environment for DevOps teams – secure and open source with Cloud Foundry.
Find out more
##  Dynamic Computing Services
Flexible, on-demand processing power and storage from highly available Swisscom data centres in Switzerland.
Find out more
##  Journey to the Cloud Services
Design your cloud-based, future-oriented IT environment with us and gradually digitise your business at your own pace.
Find out more
##  Professional Services
We support you in the further development of your IT infrastructure and processes, making sure your IT supports your future business optimally.
Find out more
##  Site Reliability Engineering Services
Our site reliability engineering (SRE) services ensure the smooth performance of your applications.
Find out more
##  Using the public cloud more efficiently with FinOps
The FinOps framework helps companies derive maximum business value from the public cloud in interdisciplinary collaboration.
Find out more
__ ‘We can access our applications anytime, anywhere. That is agility!’
Mauro Cadorin, Head of IT, EMS
* Find out more
__ ‘This new solution enables Comal.ch to express their task distribution and continuous learning philosophy. ’
Massimiliano Talento, Finanzleiter, Comal
* Find out more
__ ‘Before it took three days for us to gain additional computing power. Now it takes ten minutes.’
Fabian Fingerhuth, Chief Executive, Mirus Software AG
* Find out more
__ ‘Together with Swisscom, we’re ready for the digital transformation.’
Gerhard Kapeller, IT infrastructure manager, HOPPE Group
* Find out more
1.   2.   3.   4.
__ Previous __Next
##  MSM study: Multi Cloud Switzerland
From the cloud to the Multi Cloud: the challenges and what we expect from IT service providers.
Go to download
##  Want to find out more?
####  Managing Multi Cloud
The most important aspects for Multi Cloud rollout and operation.
* Go to free download
####  MSM Study Multi Cloud 2020
ICT operation and Multi Cloud: how do Swiss companies measure up?
* Go to free download
####  EMS (medical technology)
Well-supported growth: EMS relocates its IT environment to the Azure Cloud.
* Find out more
####  SeedIMPULSE SA (medical technology)
An AWS platform for operations planning software.
* Find out more
####  dormakaba (industry and construction)
Swisscom Enterprise Application Cloud brings in a new business model.
* Find out more
####  Hoppe Group (industry and construction)

text: ####  MSM Study Multi Cloud 2020
ICT operation and Multi Cloud: how do Swiss companies measure up?
* Go to free download
####  EMS (medical technology)
Well-supported growth: EMS relocates its IT environment to the Azure Cloud.
* Find out more
####  SeedIMPULSE SA (medical technology)
An AWS platform for operations planning software.
* Find out more
####  dormakaba (industry and construction)
Swisscom Enterprise Application Cloud brings in a new business model.
* Find out more
####  Hoppe Group (industry and construction)
Successful relocation of IT systems to the flexible Azure Cloud.
* Find out more
####  Comal (planning and project management)
Cloud-based integrated IT solution driving new forms of collaboration.
* Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: To close the 2018 season, the Zurich Chamber Orchestra performed "Vivaldi reloaded". The multimedia crossover project was already the second successful collaboration between the ZKO and Swisscom Broadcast, Media & Events for a stage project.
The multi-layered interpretation of the re-composition of Vivaldi's Four Seasons by Max Richter was intended to provide a younger, curious audience with an exciting approach to classical music. On stage, the chamber orchestra played accompanied by dance choreographies. The performance of orchestra and dancers was framed by projections on two spatial levels, between which the musicians and the dancers moved.
In September of the same year, the production was performed again with the participation of the orchestra "L'arte del mondo" at the "Digital Festival" in Zurich - as a continuation of the "Digital Symphony" from 2017.
Our director Christian Fink was the artistic director of this extraordinary project and was responsible for the staging, direction and overall concept: he developed, conceived and directed the graphic and cinematic content as well as the choreography of the four classical and two hip-hop dancers and created an impressive overall experience from the various interpretations of the music.
The "Recomposed" version of Vivaldi's "Four Seasons" is complemented by two further artistic elements.
On the one hand, a gigantic light installation will be set up on the stage.
On the other hand, dancers will translate the music into movement.
1.   2.   3.
__ Previous __Next
## Our services
* Consulting
* Creation & Concept
* Staging & Direction
## Unsere Leistungen
### Projekt Management
### Event Kampagnen
### Event Websiten

text: Please enable JavaScript for better browser functionality
*
Thomas Altenburger
Head of Finance & Accounting
Electricity plant of the canton of zurich (EKZ)
#  Conextrade has, with its innovative solutions, optimally covered all our requirements in automated digital invoice processing.
Facts & Figures
February 2020
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Firmen Facts:
Company: EKZ
Industy: Energy
* * *
Projekt Facts:
* Automated invoice processing
* Digitisation
* 
Share
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* 📧
Forward
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##  Moving from paper, towards automated invoice receipt
Following significant growth of EKZ Group at home and abroad, the number of accounts payable invoices rose to around 110,000 per year. The goal was to move away from paper and towards an efficient, digital, automated and environmentally friendly solution. Conextrade offers this through automated invoice receipt.
Thomas Altenburger, Head of the Finance & Accounting department, had the creditor processes and the digitisation possibilities analysed. The result was that very significant optimisation potential existed. EKZ then decided to work with external professional providers in order to digitise the process. The company has been using "E-invoicing" since 2008 and at that time already received 30% of incoming invoices as "E-invoicing" instead of paper. The incoming paper invoices were scanned and processed by EKZ itself. Over time, however, there were always new challenges. The ageing hardware, the need for a back-up scanner for emergencies and software updates posed challenges for EKZ. The situation became untenable and a suitable solution had to be found. Instead of a time-consuming and costly upgrade of the scanners, the OCR software and the workflow, Thomas Altenburger looked for a more efficient and economical solution.
##  Efficiency, structure and cost advantages
EKZ’s management opted for the "Scanning2E-Invoicing" service from Conextrade for good reasons: the service was able to cover all of EKZ’s requirements and had the best price/performance ratio. Furthermore, EKZ already had a productive interface to Conextrade.
This enabled EKZ to outsource the entire paper process from the PO box to the work preparation, the OCR process and the post processing, to Conextrade. The project was launched in autumn 2013. EKZ went live at the beginning of 2014. In 2015, a further step was added to the process with the "PDF2E-Invoicing" service. This was done in order to achieve a faster supplier roll-out in the SME sector. “With Conextrade's innovative solution, we were able to digitise our "E-Invoicing" & "Scanning2E-Invoicing" processes and make them significantly more efficient, cost-effective and environmentally friendly," says Thomas Altenburger with conviction.
* __
The story as PDF
(PDF file)
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##  These products are used by EKZ

text: Posted on 8\. March 2021Text: Andreas Heer
_In recent months, we have all become acquainted with the benefits of online meetings – and their perils. This etiquette guide will help you to plan and hold virtual meetings as efficiently and with as few interruptions as possible. Tips from practical experience._
“We can’t hear you, you’re still on mute.” How often have you heard this sentence in recent months? Probably too often. Online meetings have largely replaced physical meetings. And they require new behaviours and etiquette. These practical tips from countless virtual meetings will help you to hold efficient and purposeful online meetings.
_Of course, the tried and tested rules for traditional on-site meetings, such as punctuality, good preparation and clear objectives, also apply to virtual meetings._
## Organising online meetings
Virtual meetings are more difficult than physical meetings. Some body language is no longer available, and concentrating on the screen can be tiring. It is therefore all the more important that the meetings are well structured and that the schedule is adhered to. These tips can help:
* Meetings of more than one hour should be the exception. Plan a break after 60 to 90 minutes at the latest.
* In meetings with many participants, you can collect questions in the meeting chat and then answer them all at the same time.
* Summarise the conclusions and tasks again at the end. This ensures that all participants are aware of the important points.
## Starting the virtual meeting
Online meetings with strangers pose a particular challenge – it’s much more difficult to feel the “chemistry”. This means that how you start is all the more important with an unfamiliar group. Here’s how to make it work online:
* If people don’t know each other or barely know each other, start with a round of greetings.
* In groups where people know each other, such as team meetings, you can schedule five to ten minutes for informal interactions. This is important in giving a sense of belonging, which is often lacking when everyone is working from home.
* You could even start with an activity to get people engaged, such as a short online game with the team. This helps to create a relaxed mood and promotes cooperation and getting to know one another. There are hundreds of ideas for games on the internet, from virtual Battleships to PowerPoint Karaoke.
## To mute or not to mute?
Physical meetings will involve human background noise. In online meetings, sounds are irritating when the source is not visible. On the other hand, it is equally unpleasant to speak to a silent screen – especially when everyone’s cameras are switched off. This approach has proved its worth in practice:
* It’s advisable for listeners to put themselves on mute in meetings of four participants or more.
* Microsoft Teams features a button that allows you to raise your hand virtually. It’s an elegant way to get involved without interfering.

text: * It’s advisable for listeners to put themselves on mute in meetings of four participants or more.
* Microsoft Teams features a button that allows you to raise your hand virtually. It’s an elegant way to get involved without interfering.
* Join big meetings on mute. Teams will automatically mute you if there are already a lot of participants in a meeting.
* Put your smartphone on silent to avoid background noise. For the same reason, you should avoid typing on your laptop keyboard unless you’re on mute.
## Meetings with camera or without?
On balance, cameras bring participants closer together.
Experience has shown that many online meetings take place with cameras switched off – partly because participants don’t feel “filmogenic” enough at the moment. This is understandable, but it’s a shame, because it means that signals from body language are completely absent. These recommendations have proved their worth in practice:
* Hold two-person meetings with your cameras switched on.
* Hold informal virtual meetings such as coffee breaks or evening beers with webcams.
* If someone is presenting (screen sharing), all other participants should turn off their cameras and sound.
* If you’re working with a laptop and an external screen, have the meeting window open on the laptop and look directly into the camera. A three-quarter profile may look pretty in a photograph, but it can be annoying in an online meeting.
* It should go without saying that if you have a camera on, you should be dressed appropriately. However, it’s normal to dress somewhat more casually when working from home.
## Improving image and sound quality
Poor sound quality, echoes and fluctuating volume: the technical problems encountered in online meetings are reminiscent of the everyday work of a sound technician. With the added difficulty that usually, only the other participants notice the problems. Here’s how to prevent them:
* Use a headset or headphones with a microphone. Laptop microphones are often very sensitive to changes in distance and the sound becomes (too) quiet. Laptop speakers and microphones are often also responsible for echoes.
* If the environment is noisy, noise cancelling headphones will create a quieter atmosphere.
* Test your new equipment before using it for the first time. Take the time to connect the headphones to the laptop and test the sound output and the microphone. In Windows 10, this can be done via the “Sound” option in the settings. Microsoft Teams offers the option of making an automated test call in the settings under “Devices”. You can also ask someone for a test meeting to test a new device with your online meeting software.
* Make sure that lighting is fairly balanced when attending a video conference. Laptop webcams are usually unable to compensate for backlighting or dark rooms. So present yourself in the best light – literally!
Close element
## No focus? Often distracted?

text: * Make sure that lighting is fairly balanced when attending a video conference. Laptop webcams are usually unable to compensate for backlighting or dark rooms. So present yourself in the best light – literally!
Close element
## No focus? Often distracted?
Three approaches have a fundamental influence on focus and efficiency: good self-management, clear rules in the team and the ability to break bad habits. Start now. Our free 15-minute e-learning will support you.
To the e-learning
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Cloud-based data repositories and online meetings are proof that collaboration within companies has become well and truly digitalised. But how do we communicate efficiently with…
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## Document sharing: how to collaborate efficiently
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#####  Core Banking Radar
# SolitX: Smart Financial Contracts as a new approach to system support for banks
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With its SolitX platform, Swiss software manufacturer Ariadne Business Analytics is bringing a new approach to system support for banks to the core banking systems market.
The basic concept relies on the digitisation of financial contracts – known as “Smart Financial Contracts”. The concept represents bank services in algorithmic form with clear instructions. This means that properties and changes over time can be mapped in a standardised way. The basic concept can essentially be used to map all banking instruments. An API-based open banking approach enables cross-bank and cross-company deployment scenarios in accordance with the end-to-end digitisation of banking processes.
This article in the Swisscom’ Core Banking Radar series in collaboration with the Business Engineering Institute at St. Gallen (BEI) analyses Ariadne’s approach in its “SolitX” system.
Text: Werner Gygax / Thomas Zerndt, Images: Zense, 11 november 2019
###  SolitX – Based on an ambitious standardisation project
The founders of Ariadne have several decades of experience in the development and sales of software for the financial industry, with an Asset Liability Management (ALM) system which has seen success all over the world.
With the know-how it has built up in the analysis of risks for banks and the standardised mapping of financial instruments, the founders of Ariadne initiated the open source project ACTUS (Algorithmic Contract Type Unified Standard, cf. www.actusfrf.org) in 2010 together with international financial market experts and on the basis of academic collaboration in connection with the Dodd-Frank Act. Since 2016, ACTUS has offered a validated, algorithmic standard – i.e. binding electronically processable instructions – as a comprehensible basis for the machine-readable processing of financial instruments. Based on the ACTUS taxonomy, 32 elementary classes of financial contracts, known as “Smart Financial Contracts”, form the data core of SolitX. Basically, a financial contract is no more than a legally regulated, prearranged exchange of cash-flows between two counterparties. Therefore, for each of the 32 financial contract classes, the derivation of the algorithmic rule is based on a consistent financial perspective.
The core innovation enabling the consistent application of the ACTUS standard is based on the following observation: Efficient, consistent mapping and processing of a financial instrument over its entire life cycle must have both the contract-specific algorithmic rule, i.e. the contract logic, and the respective contract data available for processing at all times.
###  Focus on Core Banking Core
Ariadne’s implementation of this observation focuses its new development on all the bank functionalities which always need to use the combination of ACTUS contract logic and contract data for the processing of financial contracts. The manufacturer calls this “Core Banking Core”, which is offered in the Ariadne solution suite with two main elements:
* SolitX for the transaction system and accounting, with a technical API layer and a DLT (Blockchain) adapter

text: Ariadne’s implementation of this observation focuses its new development on all the bank functionalities which always need to use the combination of ACTUS contract logic and contract data for the processing of financial contracts. The manufacturer calls this “Core Banking Core”, which is offered in the Ariadne solution suite with two main elements:
* SolitX for the transaction system and accounting, with a technical API layer and a DLT (Blockchain) adapter
* AnalytX for all types of risk management analyses, simulations, ALM, plus internal bank management and business planning
With the concept of a core that maps financial contracts independently of the technology, SolitX focuses on mapping the specific value-added component of financial products over their life cycle. This independence from technology also enables the use of DLT technology (Blockchain) with an adapter.
Unlike the other well-known core banking system providers, this approach does not aim to unite all functionalities in one core application, but instead provides the processing of transactions, the booking engine, the integral risk and simulation analysis and the bank planning and control instruments as core functions. As in the automotive industry, Ariadne is dependent on suppliers of different parts and software components. Unlike the other providers of neo-core banking systems, Ariadne is a Swiss product and provides the option of processing securities transactions. Other neo-core banking system manufacturers have thus far avoided these functionalities because of their inherent complexity.
In combination with what is known as the ACTUS Enterprise Data Hub, the user has the option of various views, such as customer or cash flow, on the current financial contracts.
The system is deliberately designed to be open to all other functions that can work solely on the basis of financial contract data without contract logic. The functionalities which often come with core banking systems, such as CRM, Wealth Management, KYC, AML or Payment, must be connected to SolitX in an API-based manner. The financial contracts are then controlled and executed via these linked applications.
For example, if a borrower first receives payments under a mortgage and then repays them within a certain period, these transactions follow a certain mathematical logic. The formalised contract with its instructions is available in SolitX until it is netted, and the other systems can retrieve this information.
The cash flow-based approach allows past transactions to be presented and, on the basis of the contract rules, the future transactions currently anticipated (interest payments, principal payments, interest rate changes, etc.) to be generated at any time. This allows simulations to be displayed from the perspective of both the customer and the market. It is also possible to map strategies for products, product groups or entire business areas and test them based on different market scenarios.
In summary, the architectural concept of SolitX focuses on:

text: In summary, the architectural concept of SolitX focuses on:
* Standardised mapping of all financial products in Core Banking: The standardised, contract-oriented approach aims to shorten the time-to-market in development. Products can be configured efficiently. This will be established as a standard throughout, even beyond company boundaries.
* Combination of contract logic and contract data: In terms of the ACTUS data concept, the focus of the manufacturer is on all the functionalities that must use the combination of contract logic and contract data for processing (transaction system, booking engine, risk management and simulation solutions, planning and control systems).
* DLT (Blockchain) ready: The logic of technology-neutral financial contracts is also suitable for mapping using Blockchain technology. In addition to mapping the familiar financial products, the aim is that this logic could also be used for crypto trading or asset tokenisation. The following are examples of some of the beneficial aspects which could be developed here:
The immutability in the Blockchain enables contract security between unknown parties.
With a digitised and self-executing contract, transaction costs are reduced.
* Modular principles: There is no link to proprietary systems. The front end uses APIs to access the data architecture and contracts of the ACTUS-based core. This enables mapping of the business processes which relate to a financial contract.
* Openness and interoperability: The open platform architecture with an API-based integration concept allows user-specific configuration and high scalability. Contract information can be mapped in other applications. With the overview of all contracts, it is possible to get an overall view of all banking transactions at any time.
The basic concept of Ariadne is based on the digitisation of financial contracts.
Bank processes can therefore be mapped very individually on an end-to-end basis. The form of the banking transactions can be event-controlled and adapted to specific customer requirements. New services and business models are conceivable which go beyond the finance industry.
Usually, master data, such as customer, accounts and securities account, is created in a core banking system. Transactions, such as payment orders or share purchases, are assigned to the customer, account and securities account. This enables an overall view of individual customers and their positions. Unlike existing core banking system concepts, Ariadne’s architectural approach does not focus on customers and their transactions. Instead, the digital financial contracts form the basis of the architectural structuring. This means that the associated cash flows are triggered by the contractual mapping of the customer’s needs into individual products. This enables standardised, system-independent mapping of financial products throughout the entire life-cycle. The consolidated overall view of the individual customers and their positions is based on the composition of transactions they have effected.
###  Ariadne market positioning

text: ###  Ariadne market positioning
Ariadne is currently in contact with various providers of, for example, CRM systems, portfolio management and API platforms in order to establish a stable partner network for Switzerland and thus expand its solution suite into a comprehensive core banking system with SolitX and AnalytX. The basis is always the standardised financial contract in what is known as the Core Banking Core of SolitX. This means that the concept demands a high level of integration expertise from partners in the network.
Both internationally and in the target market of Switzerland, Ariadne is initially focusing on sub-areas of existing banks and, in cooperation with partners, can take over a functional area such as the mapping of credit products. SolitX enables other providers of neo-core banking systems, which often initially focus on payment transactions, to map complex products. Emerging crypto banks and platforms are also in focus. These latter unbundle parts of the value chain (e.g. by brokering funds from mortgage platforms, securitising on platforms or mapping peer-to-peer lending).
In Switzerland and in the international markets, there are various opportunities arising from the establishment of new banks, e.g. greenfield start-ups of existing big banks wanting to deploy new technologies in a separate new unit without legacy IT burdens. Ariadne generates revenue via a traditional licensing model or an SaaS model.
Prominent features of Ariadne.
###  Initial SolitX applications
Mobile First Finance, an Indian FinTech and provider of CRM, workflow and KYC solutions, is using the SolitX software on a productive basis. Their solution is put together from their own software components and some from Ariadne, initially enables end-to-end digital client onboarding and then accesses SolitX. This is intended to make the products of the affiliated financial service providers, which are structured in ACTUS format, accessible to the customer when using the mobile application.
The solution is currently being used in projects by various companies:
* Indian cooperative credit company for microfinance arrangements: The multi-branch organisation needs a robust solution for its products and customers that meets both customer mobility and core banking requirements. As a Core Banking solution, SolitX maps microfinance products in contracts, ensures transaction management and supports legally-compliant double-entry accounting. The KYC solution required for this is provided by Mobile First Finance.
* Credit institution as user of Mobile First Finance: The bank offers car loan and consumer loan financing. The customer structure requires a fully integrated, mobile application with client onboarding, a CRM workflow solution and core banking functionality for the products offered.
* Cooperation in distributed ledger technology (DLT): The founders of Ariadne have a stake in partner company atpar AG in Zurich. atpar AG also makes the ACTUS contracts available via different Blockchain variants. Initial projects and applications for the mapping, processing and analysis of tokenised crypto assets have been carried out.
###  Comparison with common core banking systems in Switzerland

text: * Cooperation in distributed ledger technology (DLT): The founders of Ariadne have a stake in partner company atpar AG in Zurich. atpar AG also makes the ACTUS contracts available via different Blockchain variants. Initial projects and applications for the mapping, processing and analysis of tokenised crypto assets have been carried out.
###  Comparison with common core banking systems in Switzerland
The Business Engineering Institute in St. Gallen and Swisscom Banking examined all common core banking solutions as part of the Core Banking Radar. Because of the architectural approach of SolitX, which focuses on mapping financial contracts of all kinds, this comparison of the functional coverage gives an insight into the areas in which SolitX needs to cover functions by means of cooperations.
The functional coverage differs greatly between today and the target in 12 months, as the system is still under construction. If we look at the horizon over time, the functional coverage is characterised as follows:
* Sales and consultancy support: As Ariadne relies on the integration of external systems such as consultancy support, online banking and CRM, this adds little to the characteristic profile. The direct data entry option currently available is very basic. The coverage with integrated peripheral systems should include the normal functionalities of a CRM within 12 months.
* Execution and processing: Currently, the system covers the basic functionality for execution and processing. It is to be significantly expanded over the next 12 months.
* Handling of transactions (plus cross-transaction view): Monitoring and management are still only barely covered. Here, too, significant progress is to be made over the next 12 months. However, the product-focused architectural approach must be taken into account. Comprehensive position views, legitimisations, reconciliations and pledges are covered by peripheral systems on the basis of logic. In SolitX, positions can be generated through the cash flow view based on contracts. This means that functions based on it which access all transactions, such as balance sheet analysis, risk management, ALM and business planning and simulation, are comprehensively supported in the AnalytX subsystem.
* Support functions: Because of the architecture, accounting functionalities are covered in detail. In the future, the focus will also be on business process management and documentation.
Comprehensive banking services relating to payments, brokerage & trading and financing are also still being developed in SolitX. First, ACTUS products are implemented in accordance with the defined standard. Currently, only rudimentary payment transaction functions are covered, as are credit types, via the logic of contracts. In 12 months, there should be functional support for the current products in securities trading/brokerage. Comprehensive marketplace functionalities, such as crowd-funding, are not yet planned. Basically, the 32 financial contract classes offer the possibility of creating in-house products or combining existing products within these classes via parameterisation in SolitX.
What Ariadne offers compared to with the systems already examined.
If the non-functional properties of the system are considered, the following picture emerges:

text: What Ariadne offers compared to with the systems already examined.
If the non-functional properties of the system are considered, the following picture emerges:
* Architecture and operability: The open approach of the architecture, with standardised financial contract types as the basis for flexible product mapping, provides efficient and stable operability. For example, the technology independence enables flexible design of the database and operating environment. If required, this is also possible based on Distributed Ledger Technology (DLT). The approach also demonstrates high levels of scalability and is flexible in terms of parameterisation. The system is cloud-ready and supports container-based operating models.
* Market: As this is a Swiss product, it does not require adaptation to the Swiss market. However, there is a lack of reference installations in Switzerland. In the evaluation, this is shown by the low level on the diagram.
* Security: The functions and concepts are still under construction. Principles such as data anonymisation or identity management are in place.
* Financials: The basic architectural concept promises low development costs and low costs for the customer. However, it should be noted that only a specific and rather small part of the functionality required by an average Swiss bank is supported by SolitX. The integration of different providers is necessary to cover the entire bank functionality.
Ariadne builds on the development of ecosystems with partners. Ariadne relies on the idea of integrating third-party systems. Ariadne operators will cover many topics, such as CRM, portfolio management and financial planning with third-party systems.
However, the integration of third-party systems means the management of integration projects and expenses. There are many functional areas that are covered by peripheral systems or existing core banking systems. Ariadne should not be seen as a standalone core banking system, but rather as a linking system with the ability to manage and process contracts in a consistently standardised manner. This allows comparable coverage of functionalities, as in the eight core banking systems already examined.
A potential challenge in the implementation and application of SolitX will be consistent compliance with the ACTUS standard when mapping even complex products and product bundles. Initial operational tests have shown that this data architecture enables high-performance operation.
###  Smart Contracts as a new concept for Open Banking?
Open banking and open platforms are changing the face of the finance industry. The idea of customer journeys and end-to-end digitisation for the end customer forces those involved to develop cross-company concepts. Open Banking is a buzzword that is on everybody’s lips, meaning a fundamental rethink in system support for the financial industry.

text: ###  Smart Contracts as a new concept for Open Banking?
Open banking and open platforms are changing the face of the finance industry. The idea of customer journeys and end-to-end digitisation for the end customer forces those involved to develop cross-company concepts. Open Banking is a buzzword that is on everybody’s lips, meaning a fundamental rethink in system support for the financial industry.
This leads Actus to its central idea that the mutual exchange of information and money flows between the stakeholders is based on algorithmic rules in the form of digital financial contracts. This means that transactions can be processed on a centralised or decentralised basis via banks or other companies. It doesn’t matter how: All stakeholders are familiar with the individual financial contract, with its rules, data and transactions, throughout its entire life-cycle. Analysis, risk management, accounting, controlling and reporting can be supported by it.
The following three cross-company deployment and usage scenarios are theoretically conceivable in the interaction between FinTechs, banks, operators and companies outside the industry:
##### Scenario 1: Exchange of contracts
Banks and other participating companies use the same contracts and accompany the customer along a joint customer journey. For the customer, this takes the form of individual services.
##### Scenario 2: Cost sharing
Banks share a common platform for selected banking services, which they present in the form of standardised contracts.
##### Scenario 3: App Store model
Companies provide their products on a common SolitX platform based on the uniform standards of ACTUS. Processing is carried out by different companies. The services of individual companies can be provided consistently in accordance with the Customer Journey.
### Conclusion – Is SolitX with Smart Contracts a new concept for the banking of the future?
The challenge for banks lies in developing a viable strategy for future system support. The opening of the systems is a central issue for all manufacturers. Start-ups and FinTechs provide solutions in increasingly central areas of the finance industry. Cross-sector networking as a component of new business models is already a hot topic and is discussed under the heading of “Ecosystems”.
In all probability, the solution for many to this challenge will not lie in replacing the core banking system and a renewed wave of traditional migration projects. These high-risk projects eat up tens of millions of euros and tie up financial and personnel resources that could otherwise be used for market-oriented further development.

text: In all probability, the solution for many to this challenge will not lie in replacing the core banking system and a renewed wave of traditional migration projects. These high-risk projects eat up tens of millions of euros and tie up financial and personnel resources that could otherwise be used for market-oriented further development.
The concept of product development by means of platform-independent Smart Contracts supports opening up in line with Open Banking, modularisation with a focus on service and cross-company networking based on the ecosystem concept. All three developments are adopted by Ariadne in their SolitX solution. Unlike other new systems, which have their roots in retail banking and thus in payment transactions, Ariadne already covers extensive services in the financing and securities business. There should be no issues with adapting to the Swiss market as the solution comes from Switzerland. The partner-based approach of SolitX also meets the current trend: The core banking system consists “only” of a solution for the processing and booking of transactions or, in the case of SolitX, of Smart Contracts. All other functions, such as consulting support, online banking, CRM and even transaction monitoring are solved in specialised peripheral systems.
With this approach, Ariadne promises future-driven modernisation of the current system support of banks. The Core Banking Radar will continue to monitor developments.
### Outlook of upcoming articles in 2020
* Customer perspective article: Future requirements of system support from the overall banking perspective
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###  Company profile
Name: Ariadne Business Analytics AG
Founded: 2015
Head office: Zug
Founders: Willi Franz Brammertz, Wolfgang Breymann, Nils Bundi, Daniel Imfeld, Shirish Kumar, Jeff Braswell
CEO: Willi Franz Brammertz
Employees: 18 (incl. Hyderabad)
Further development locations: Nänikon (ZH), Hyderabad (India)
First delivery: AnalytX: 2017, SolitX 2019
Sources of revenue: Software rental, consulting
Ownership structure: AG Shareholders = (all involved)
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###  Business Engineering Institute St. Gallen
Swisscom and the Business Engineering Institute in St. Gallen (BEI) have been in partnership for many years within the framework of the "Ecosystems" expertise centre. The centre works with topics such as ecosystems, digitalisation, transformation and matters pertaining to the future structure of the financial industry. Along with its research activities, the BEI runs projects designing and implementing innovative, cross-industry business models.
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Articles published already in 2018/2019
* Clever core banking system manufacturers are open to innovations from outside (published 15 March 2018)
* Expert interview “We expect evolution rather than revolution” (15 March 2018)
* Leveris: Supporting the bank at the heart of the digital ecosystem (published 23 August 2018)
* “One Size doesn’t fit all”: Core bank manufacturers increasingly rely on digital ecosystems (published 30 May 2019)
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text: * “One Size doesn’t fit all”: Core bank manufacturers increasingly rely on digital ecosystems (published 30 May 2019)
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text: Posted on 8\. August 2022Text: Andreas Heer | Media: Adobe Stock
The road to the cloud is very different for every company, and it can be a process with many hurdles. But road maps are available in the form of Cloud Adoption Frameworks, so that companies do not stumble and lose their way during the transformation.
The goal is clear, but the way is completely open: A cloud strategy is on the agenda of pretty much every company these days. However, because every company is in a different place, the initial situation and therefore the journey to the cloud transformation is completely different. These are three of the scenarios that can be found in the real world:
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* **Hybrid infrastructure I:** A large part of the applications run in the company’s own data centre. What’s more, SaaS offerings such as Microsoft 365 are in use.
*  **Hybrid infrastructure II:** A large part of the applications run in the company’s own data centre. Some less business-critical applications have been moved to the public cloud or pilots are running.
*  **Multi-cloud:** Most of the company’s applications run in its own data centre. SaaS offerings are also in use. What’s more, individual branches have implemented their own projects on several hyperscalers (Microsoft Azure, AWS, Google Cloud).
But not only the initial situation is different. Availability and security requirements and compliance regulations also differ between companies and industries. This makes it all the more important to have a guide that supports a strategic approach to cloud transformation.
## Find the right way with a Cloud Adoption Framework
Are the above scenarios worthwhile? That depends. Maybe the steps were implemented based on a strategy. Or it “was simply done”. In cloud transformations as well, the first step is the most difficult: What goals is the company pursuing with this in the first place, and what are the requirements?
A Cloud Adoption Framework (CAF) can help to clarify such questions. This is a collection of best practices for the individual steps of the entire cloud life cycle, from definition of the strategy to maintenance and further development of the cloud infrastructure. Such frameworks exist from the hyperscalers themselves, but also from Swisscom. The latter is provider-independent and therefore also includes an evaluation of the respective cloud provider. In general, a CAF can help to overcome the most common hurdles that stand in the way of transformation.
### The Swisscom Cloud Adoption Framework
The framework forms a guide for the cloud transformation and helps ask the right important questions. For this purpose, the CAF deals with the complete life cycle:
* Goals and priorities of the corporate strategy
* Alignment of the cloud strategy with the company’s objectives
* Operating model for the cloud infrastructure
* Design and implementation of the solution
* Change management
* Maintenance, monitoring and optimisation

text: ### The Swisscom Cloud Adoption Framework
The framework forms a guide for the cloud transformation and helps ask the right important questions. For this purpose, the CAF deals with the complete life cycle:
* Goals and priorities of the corporate strategy
* Alignment of the cloud strategy with the company’s objectives
* Operating model for the cloud infrastructure
* Design and implementation of the solution
* Change management
* Maintenance, monitoring and optimisation
The Framework is used, for example, in a Cloud Assessment to develop the appropriate transformation strategy.
## Hurdles with cloud transformation
The following three examples illustrate the specific hurdles that can be experienced and how a CAF can provide support. It turns out that the risk of stumbling increases when the human factor and strategic and organisational planning are neglected. However, these aspects are just as important for a successful cloud transformation as the technical implementation.
### Example 1: Over-provisioning of cloud resources
**Problem:** For one company in the financial sector, cloud costs are constantly rising without any indication of an increase in usage. The applications are not only running with two different public cloud providers, but also partly on-premises in their own data centre. An overview of how and for what the cloud resources are being used is missing.
**Cause:** Based on the CAF, it was determined that the initial phases of the cloud transformation, such as defining the business objectives and the cloud operating model, had not been worked through. Governance was missing. This led to over-provisioning without a possibility to take corrective action and reduce reserve performance capacity to the actually desired level.
### Example 2: Successful ransomware attack
**Problem:** In an internationally active company, the individual subsidiaries enjoy a lot of freedom when it comes to IT purchases. This led to a proliferation of software and cloud offerings and a multi-cloud environment that emerged unplanned through the back door. As a result of this, a ransomware attack was able to encrypt parts of the company’s IT.
**Cause:** A review with the Cloud Adoption Framework revealed that the first steps of the transformation were not carried out carefully. There was no company-wide cloud strategy and, therefore, also no holistic security concept that would have regulated the use of and access to the individual applications and ensured the required level of security.
### Example 3: Lack of governance in data processing
**Problem:** An internationally active industrial company operates a heterogeneous application landscape, which has been insufficiently integrated into the central IT landscape. On-premises solutions are used as well as cloud offerings from various manufacturers. A planned new application had to be stopped shortly before the go-live because the security issues regarding data processing and storage could not be clarified.

text: ### Example 3: Lack of governance in data processing
**Problem:** An internationally active industrial company operates a heterogeneous application landscape, which has been insufficiently integrated into the central IT landscape. On-premises solutions are used as well as cloud offerings from various manufacturers. A planned new application had to be stopped shortly before the go-live because the security issues regarding data processing and storage could not be clarified.
**Cause:** The CAF once again revealed that a basic strategy and governance were missing. There was no classification for data and applications, and also no rules or regulations regarding procurement. There was therefore a lack of clear guidelines that could have been used to control data security and also costs.
## Freedom vs. Governance
These three examples also show that governance is one of the biggest hurdles when it comes to cloud transformation. Clear, company-wide rules are confronted with the freedom enjoyed by individual departments or subsidiaries. Company-wide governance inevitably leads to restrictions. And this harbours the potential for conflict, which can only be solved with time-consuming persuasion – if at all. One thing is sure: Companies that use a Cloud Adoption Framework early on have a better chance of reaching their goal and avoiding such conflicts.
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#####  Energy efficiency at data centres
#  How companies save energy with the cloud
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As companies generate ever greater volumes of data, the power consumed by their IT infrastructure is also increasing inexorably. Server virtualisation and cloud computing enable enterprises to access data centre resources in energy-efficient manner. A model example: the Swisscom data centre in Wankdorf.
Text: Christoph Widmer, 16 april 2019
By 2025, worldwide data volumes are expected to rise to 163 zetabytes, that is, 163 billion terabytes, a tenfold increase over the 2016 figure. This is the forecast made by the IDC market research institute in a white paper entitled “Data age 2025.” Although private users still account for the majority of generated data volumes, industries such as those engaged in robotics, deep learning or topics like big data and IoT are ensuring that data is increasingly being accumulated in the corporate sector. According to analysts, companies will hold almost 60% of all the stored data by as early as 2025. This data growth will also cause power consumption to skyrocket: according to the Swedish researcher Andres Andrae, this “data tsunami” will result in data centres accounting for 4.5% of global electricity consumption by 2025. In Switzerland, server rooms and data centres already account for about 3% of domestic electricity consumption.
Nevertheless, professional data centres in particular, in which companies access IT resources via hosting and the cloud, are still energy-efficient – especially when compared to in-house servers. Thanks to continuously improving construction approaches and increasingly efficient architecture, large numbers of servers are being operated at data centres – simultaneously and under optimum conditions. Server virtualization enables companies to share resources such as computing power and storage. “Data centres help companies benefit from economies of scale,” explains Rudolf Anker, Swisscom’s Project Manager New Data Centres. “Customers share existing resources and thus also the electricity and maintenance costs. Because the filling degree of the individual servers is also very high, hosting at data centres is not only economically interesting for companies, but also ecologically.”
Thanks to cloud computing, IT resources have even become elastic: customers simply add them with a click of a mouse as and when required. They only pay for what they actually use. Microsoft proves that cloud services also provide especially high energy efficiency: according to the Microsoft Carbon Study 2018, when companies switch from a traditional data centre to the Microsoft cloud, they improve their energy efficiency by 22-93% depending on how they use it. IT operational efficiency certainly contributes to this. But factors such as the architecture of the IT system, the data centre infrastructure and the use and provision of renewable energy also promote sustainability.
Energy efficiency, data centre Wankdorf
###  The data centre in Wankdorf: energy efficiency par excellence

text: Energy efficiency, data centre Wankdorf
###  The data centre in Wankdorf: energy efficiency par excellence
The same applies to the Swisscom data centre in Wankdorf, which was awarded the Watt d’Or in the renewable energy category in 2015. In Wankdorf, the system temperature is at about 28 degrees Celsius – and therefore higher than at other data centres. “A rule of thumb says that for every degree Celsius by which you cool something down, you need to invest 4% more energy,” Anker explains. “The higher operating temperature alone therefore saves us almost 30% in energy.” Such higher temperatures enable what is known as “free cooling”: freely available refrigeration from the environment is sufficient for cooling, allowing power-guzzling chillers to be dispensed with. And on particularly hot days, collected rainwater is also used for cooling. In addition, waste heat is fed into the new heating network of the city of Berne, while the emergency power generators, which employ kinetic energy storage, do not require acid batteries.
Thanks to these measures, 84% of the employed energy is converted into computing power. This efficiency corresponds to a power usage effectiveness (PUE) ratio – the metric commonly used by experts – of 1.2. Data centres have an average PUE value of 1.9, or 51%.
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text: # Res­pon­si­bility for people
We embrace social responsibility, both as an employer and as the operator of one of the most important critical infrastructures, with commitments to education, culture and business.
## Our goal
Digital inclusion
We want everyone in Switzerland to have the opportunity to benefit from the advantages of digitisation. We create access for all and promote media literacy.
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### Access for all
Through our network, we provide access to the networked world for everyone in Switzerland. This includes locations that are difficult to access, such as alpine huts.
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Our targeted training, service and assistance packages promote digital media competence.
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## Swisscom Campus
Our new hub for youth media protection, media skills and more.
## Courses, guides, studies
We train children, young people, adults and older people in the use of digital media through our guides and courses. We undertake regular studies to evaluate the impact of digitisation on society.
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_enter_ – Digital media guide
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Availability, coverage, speed, security and sustainability: our network is one of the best. And we are making sure that it stays that way.
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Through our “Schools on the Net” initiative, we offer all schools in Switzerland a free Internet connection.
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We are one of Switzerland’s favourite employers, thanks to our culture, progressive working conditions and flexible working models.
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For «Hello World».
# Protection of minors in the media
Swisscom supports you as parents and teachers in many ways so that our children and young people learn how to use digital media in a safe and responsible way. Find out here how we support you.
## Our subject areas
###  Offers  for parents
Find out more
###  Offers for schools  and teachers
Find out more
###  Other  products
Find out more
## Offers for parents.
An overview of our offers relating to the relaxed use of media in everyday family life.
####  enter
The Digital Media Guidebook. This guidebook explains in an understandable and comprehensive way the phenomenon of young people's media use.
####  Medienstark -  the online magazin
We visited parents and asked them about their everyday media life.
####  Parents' evenings  at your school
For over fourteen years now, Swisscom has been offering media courses at schools.
##  Fritz and Fränzi
The magazine for parents from the "Elternhaus" Foundation is extremely popular with very many parents. It addresses all topics related to bringing-up children and helps parents with their everyday challenges, whether big or small. For many years now, we have contributed towards providing an understanding of media education for young people with a column in each issue.
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##  Technical aids and instructions
Our products offer parents and legal guardians functions and settings that can be used to block a large part of the content relevant to the protection of minors.
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##  The industry stands for effective youth media protection
Subscriptions for minors only with parental consent, blocking of websites with illegal content, duty to inform parents - these and other obligations have been imposed voluntarily by the large telecommunications providers in Switzerland. Find out what the industry initiative "Youth Media Protection" stands for.
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##  JAMES study
Since 2010, the Zurich University of Applied Sciences, ZHAW, and Swisscom have surveyed over 1000 young people every two years regarding their everyday leisure and media activities.
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## Offers for schools and teachers.
We support schools and teachers with free internet access, media courses, teaching materials and much more to help them teach media literacy.
####  Media courses
We have been offering courses for school
classes since 2011. From the Kindergarten to lower secondary level (Sek I.)
####  Courses for teachers
Many teachers are challenged with the media reality of their students and pupils.
####  Internet access for schools
Since 2001, Swisscom has been offering Internet access to all primary schools and private schools.
##  Helloclass
The electronic class register, Helloclass, reduces costs. It also increases the everyday exchange of information between the classroom and home. And it offers possibilities for providing the right documents for completing homework.
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##  Elective subject "Gaming and E-Sport"
With our teaching unit on gaming and the world of e-sports, we give schools the power to respond to the media reality of our young people. Not learning how to get better, but learning what to do - that's what our learning tool aims to provide.

text: Find out more
##  Elective subject "Gaming and E-Sport"
With our teaching unit on gaming and the world of e-sports, we give schools the power to respond to the media reality of our young people. Not learning how to get better, but learning what to do - that's what our learning tool aims to provide.
Find out more
##  Teaching materials #digitalistüberall
Putting the technical developments of today and the foreseeable future into context. Explaining how they work, and showing what challenges come with them: this is what the teaching unit #digitalistüberall wants to achieve. The wide-range of materials are available to all schools free of charge.
Find out more
##  JAMES study
Since 2010, the Zurich University of Applied Sciences, ZHAW, and Swisscom have surveyed over 1000 young people every two years regarding their everyday leisure and media activities.
Find out more
## Competent media usage skills -
for everyone!
We do not close our eyes to the concerns that the new digital world brings for many of us. And we are convinced. Those who know how to use digital media competently will be able to skilfully circumnavigate the risks while getting the best out of the new possibilities provided.
That is why we offer a wide range of courses (online or offline) and helpful videos, as well as inspiration.
####  Swisscom Academy
As early as 2005, Swisscom began to actively bridge the digital gap between the generations. Since then, we have been able to welcome over 350,000 participants to our courses.
## Ask Michael
Since 2008, Michael In Albon has been the Youth Protection Officer at Swisscom. He supports parents and teachers with advice and support and is always available to answer your questions.
### Michael In Albon
Youth Protection Officer,
Head of Schulen ans Internet (SAI)
Michael fragen

text: ## Data Center Solutions & Services
#  Data Center Solutions and Hyperconverged Infrastructure (HCI)
Go to offer
Do you need your data centres to respond to business needs in a highly flexible and reliable manner – with reasonable operating costs? We’ll help you modernise your IT infrastructure, access the latest cloud technologies and integrate them into your systems.
###  Established data centre solutions from Cisco, Dell, VMware and other partners
Your IT infrastructure has to meet strategic and operational demands. Our certified experts have the experience you need to implement the required infrastructure at your desired location: on premise, as a hybrid solution or in your chosen cloud.
Our varied portfolio is designed for long-term deployment. Our real-world experience, up-to-date market knowledge and strategic partnerships with established manufacturers such as Cisco, Dell and VMware allow us to cater to your specific requirements. Whatever your preferred systems, we have the solutions.
###  Get ahead with our technological and service competence
Want to gain maximum value from your data centre solution? Our experts show you how. It starts with expertly combining the most suitable technologies and features, and then cleverly integrating these into your existing systems. Even commissioning doesn’t mark the end: you still have access to our professional support services, which further reduce complexity for you.
####  What’s in it for you:
* Individual data centre solutions
* Consulting, engineering, services and support
* High-quality partner ecosystem
###  Your benefits
* Adaptive data centre infrastructure: the flexible way to do business
* Reduce complexity and free up resources for your business
* Access the latest data centre technologies of leading manufacturers
###  When is it the right solution?
Looking to modernise your long-term data centre infrastructure to manage capacity peaks, improve backup and archiving efficiency, or increase performance and flexibility? Maybe you lack internal resources you need.
Or there’s no expertise in integrating new technologies in your IT team. Maybe the task of selecting the right hardware or software seems overwhelming. Regardless of your industry or the size of your company, we will find the right combination of technologies, services and support for you – and hand over your new data centre infrastructure good to go.
Take advantage of our expertise, including SDN, Hybrid Cloud, container solutions or IT automation.
###  Why Swisscom?
* Certified experts: our locally based specialists have the in-depth expertise and experience you are looking for.
* Proven strategic partnerships with world-leading manufacturers.
* Individual solutions and services: with a continued focus on the functions that are relevant for you.
###  Our Data Center Solutions offering
##  The first step
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####  Related products and services
* Professional Services
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###  Our strategic partners
###  ICT technology overview
Your data centre infrastructure is equipped with the latest generation of ICT technologies to enable the smooth operation of diverse applications:
Additional modern applications improve the flexibility, performance and security of your IT infrastructure:

text: ##  The first step
Discover the potential of Data Center Solutions. Tell us what you need, and we’ll tell you how we can help.
Request quotation
####  Related products and services
* Professional Services
* System Integration
###  Our strategic partners
###  ICT technology overview
Your data centre infrastructure is equipped with the latest generation of ICT technologies to enable the smooth operation of diverse applications:
Additional modern applications improve the flexibility, performance and security of your IT infrastructure:
Ihre Data Center-Infrastruktur ist mit ICT-Technologien der neusten Generation ausgestattet. So wird der reibungslose Betrieb von vielfältigen Applikationen ermöglicht:
###  Data Center Networking Solutions
Das Rückgrat Ihrer IT-Infrastruktur – mit einer hoch effizienten und sicheren Architektur.
###  Data Center Networking Solutions
Das Rückgrat Ihrer IT-Infrastruktur – mit einer hoch effizienten und sicheren Architektur.
###  Data Center Networking Solutions
Das Rückgrat Ihrer IT-Infrastruktur – mit einer hoch effizienten und sicheren Architektur.
###  Data Center Networking Solutions
Das Rückgrat Ihrer IT-Infrastruktur – mit einer hoch effizienten und sicheren Architektur.
###  Application scenarios for Data Center Solutions
#### Hybrid Cloud
Backup & archiving, disaster recovery, burst
If you want your business to keep pace with innovation in the digital world and get the best from all clouds, Hybrid Cloud environments are essential. Move workloads to the Private Cloud or Public Cloud to increase agility and scalability.
#### Backup & archiving
The Public Cloud is a good disaster recovery location for an on-premises infrastructure. Backups are copied from the on-premise server to the cloud, and storage of non-system-critical data and workloads can be easily outsourced to the cost-optimised Public Cloud.
#### Disaster Recovery
The rapid recovery of business-critical applications is an essential part of a business continuity strategy. If your on-premise IT infrastructure fails, your IT applications will continue to operate seamlessly in the cloud. A hybrid cloud disaster recovery solution provides flexibility, greater stability and an improved user experience.
#### Burst
Cloud bursting is a useful response to a sudden increase in demand for IT resources: it involves instantly moving an application that is running in a private cloud or data centre to a public cloud. It offers the advantage of managing capacity peaks cost effectively through the temporary use of Public Cloud resources (pay as you use).
#### Container solutions
Platform modernisation for applications and databases
Companies that modernise their IT platforms ensure the continued functionality of all their applications, whether these are traditional business-critical applications or cloud native ones. SAP, Oracle and SQL environments all operate more efficiently when the IT infrastructure and data centre are up to date.
#### Containers
Containers are a virtualisation technique used to isolate individual applications from other processes. Unlike virtual machines (VMs), containers do not use a hypervisor to distribute the server’s physical resources to VMs below the operating system. Instead, virtualisation happens directly at operating system level. As a result, containers use existing resources much more efficiently than virtual machines – and enable a faster connection.
#### Hyperconverged Infrastructure (HCI)
Simplify the data centre architecture

text: #### Containers
Containers are a virtualisation technique used to isolate individual applications from other processes. Unlike virtual machines (VMs), containers do not use a hypervisor to distribute the server’s physical resources to VMs below the operating system. Instead, virtualisation happens directly at operating system level. As a result, containers use existing resources much more efficiently than virtual machines – and enable a faster connection.
#### Hyperconverged Infrastructure (HCI)
Simplify the data centre architecture
A hyperconverged infrastructure combines all the elements of a data centre in a single software defined system. Software and suitable servers replace expensive special hardware. The complexity of your data centre decreases significantly while scalability increases. You also benefit from lower operating costs, greater stability and better performance.
__ ‘The new SDN-based network is the foundation of our digitisation.’
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#  IFZ FinTech Study 2021
###  An Overview of Swiss FinTech
The "IFZ FinTech Study" by the Lucerne University of Applied Sciences is published annually and supported by Swisscom as a platinum sponsor. The study shows the development of the Swiss FinTech ecosystem and provides exciting insights into what the exceptional year 2020 meant for the FinTech world.
The study can be downloaded free of charge here.
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Number of pages:
Recommended for:
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Business and IT managers
3 march 2021
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text: # Microsoft tablets – Microsoft Surface
#### Purchase Microsoft tablets
Check out our latest Microsoft Surface range of tablets. You can compare and purchase Microsoft tablets online or in the Swisscom Shop. Your benefits: enjoy free delivery of your Microsoft tablet and no CHF 59.90 activation fee when you order online. You can also pay for your new tablet in instalments when you purchase the device with an existing or new subscription and extend your contract. You can also find Apple and Samsung tablets in our Online Shop.
#### Matching accessories for your tablet
Find the right case to protect your tablet. Never run out of juice with a power bank. And to combat unwelcome bacteria, we recommend our cleaning wipes.

text: ## Success Story EBICS as a Service
#  “Swisscom's EBICS solution helps us win new customers.”
Martin Künzler, Head of External Asset Managers, Thurgauer Kantonalbank
###  The story in brief:
The Thurgauer Kantonalbank aims to provide a better service to professional investors and asset managers. They should receive as much of their data and documents as possible from all banks automatically - in a standardised form. TKB also wants to reduce its own expenses by sending e-documents.
The Thurgauer Kantonalbank (TKB) is experiencing strong growth in external asset management. Thanks to extensions, the existing processes, which have been digitised end-to-end using EBICS, are now also very popular with external asset managers, institutional investors and family offices.
##  About the Thurgauer Kantonalbank
* Branches: 29
* Employees: 750
* Customer assets under management: > CHF 20 billion
* Sector: banks
* Headquarters: Weinfelden
##  The project with Swisscom
* Increased convenience and efficiency for customers
* Positioning of the bank as a forward-looking provider that is ready for the future
* Increase in business with external asset managers and family offices
###  This Swisscom product is being used successfully by the Thurgauer Kantonalbank
##  EBICS as a Service
The attractive, all-round solution from Swisscom for secure and uniform data transmissions between financial institutions and their business customers via the Internet. The shared service is available to all Swiss financial institutions, regardless of their size or the core banking system in use.
Go to offer
###  Download documents manually? No thanks
With its 29 locations, TKB is not one of the really big players in the financial sector. But in terms of service, it is pursuing ambitious goals, explains Martin Künzler, Head of External Asset Managers: "The professional investors and asset managers want to receive as much of their data and documents as possible from all banks in an automated way - and in a standardised form. Manual downloading is no longer "up to date". A single push of a button with automatic download should be all that is needed." TKB also wants to reduce its own expenses by sending e-documents.
#  “A single button-push with automatic download should be all that's needed.”
Martin Künzler
###  Attractive added value for external asset managers and family offices
With EBICS as a Service from Swisscom, TKB has already been offering its customers attractive added value since the end of 2019. On top of the highly automated processes for payment transactions, the data package for portfolio management has now been expanded extensively. Eight additional SWIFT message types and electronic documents can now be transferred via EBICS. According to Martin Künzler, this extension brings considerable advantages: "it will help us to strengthen existing relationships and attract new customers. And this will allow us further boost the pleasing growth in business that we are experiencing with external asset managers and family offices."
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text: Posted on 11\. June 2019Text: Tessa Marina Meier
The application phase of the Swisscom StartUp Challenge 2019 is now over. A total of 289 start-ups from all over Switzerland want to travel to Silicon Valley to take part in the Business Acceleration Programme. What happens to the applications now and what criteria will be used to assess them?
The seventh Swisscom StartUp Challenge has reached a critical stage: all the applications received (jump to the infographic at the end of the article) are now being assessed by the jurors from Swisscom and venturelab, according to a clear set of criteria. The following six questions form the basis for deciding which ten start-ups will proceed to the next round.
## 1\. Customer need: which target group has the solution/product been created for and how does it make their daily life easier?
Sounds like a trivial criterion to use? Yes and no. The fact of the matter is that a lot of products/solutions are developed which are indeed new and technologically advanced but for which there is no customer demand. Our jury is looking for start-ups offering solutions which satisfy a clearly identified customer need. The target group must be clearly defined, but it must not be too wide or too restrictive.
## 2\. Market opportunities: how big a market does the start-up operate in and is there potential for international growth? ****
When the jury analyses market potential, it not only considers the current situation, but also looks at market trends. Something that is still in its infancy today could revolutionise entire economic sectors tomorrow (think disruptive technology). The assessment also considers how much potential the solution has for achieving international success. Like the fertility tracker developed by previous StartUp Challenge winner Ava, for example – the customer need is the same worldwide, giving it global market potential.
## 3\. USP: does the solution have a clear unique selling point? ****
We are looking for start-ups whose solutions have a USP that sets them apart from the competition. Ideally, this will be strong enough to prevent it from being imitated by competitors (for now). Ultimately, the aim of every start-up is to secure a large market share for itself.
## 4\. Teamwork: is there a tight-knit, highly motivated team behind the start-up?
**** We are looking for fantastic teams! A top-class team can turn an average product into a success, but an average team can fail even if it has a fantastic product. For us, it is key that the founders of the company have the necessary experience in their field. Having management experience and the right combination of people in the founding team is just as important as technical expertise and entrepreneurial enthusiasm.
## 5\. Strategic fit: how good a match are the start-up and Swisscom? ****

text: ## 5\. Strategic fit: how good a match are the start-up and Swisscom? ****
The jurors select the ten finalists in which they see opportunities for Swisscom Ventures to collaborate or invest. Such a collaboration could take a number of forms: Swisscom can become a customer of the start-up, sell the start-up’s products as a specialist dealer or work together with the start-up to develop and then sell products and services.
The investment options are that Swisscom buys shares in the start-up via Swisscom Ventures or that it buys it out completely. In previous years, Swisscom Ventures has invested in StartUp Challenge winners Nanolife, Advanon and Ava, amongst others. Swisscom also carried out a pilot project using drones with Involi (winner in 2017).
## 6\. Added value from Silicon Valley: what are the start-up’s motives for participating in the acceleration programme in Silicon Valley?
**** The Swisscom outpost in Silicon Valley organises schedules tailored to the individual needs of each of the five winning start-ups. The clearer the start-up’s objectives are for the trip, the more it will benefit from the programme delivered in the Valley. Does the start-up want to find investors, meet other potential customers, become more familiar with its American competitors or simply improve its marketing skills? In making the selection, the outpost ensures that entering the US market is fundamentally possible or, best case, is actually planned.
### What happens next?
The jury, consisting of representatives from Swisscom and venturelab, will reveal the ten finalists on 5 July. The five winners will then be announced on 22 August, immediately after the live pitches.
Further information
## Infographic: Applicants, business sectors and regions
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## Silicon Valley: Tips from 3 experts
How do Swiss start-ups assert themselves in the technology heartland of Silicon Valley? Advice from three people who know: an investor, a senior manager in…
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## «Running a start-up is a marathon»
A year is a long time in the life of a start-up. There is not much opportunity for reflection, but the ability to adapt to…
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## 8 Smart-City Start-ups and 1 Intrapreneur team will join the Kickstart Accelerator in September
This year’s Kickstart Accelerator boot camp took place in beautiful Zurich and Swisscom, as a partner of the Smart City acceleration program, is happy to…
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# The energy consumption of your Swisscom devices
We are committed to protecting the environment and the climate. Our corporate goal is to be completely climate neutral by 2025.
This page provides information about the electrical energy consumption of Swisscom devices. The Help section contains useful tips on how you can save energy and do your bit for the environment and climate.
## Swisscom blue TV
Select your TV-Box for more information about its energy consumption.
* ######  Swisscom Box 21
* ######  Swisscom Box
* ######  TV-Box (UHD)
* * *
### Energy consumption Swisscom Box 21
Operational mode | Power consumption in watts
---|---
POn | 4.7W
PStandby | 2.1W
PAPD | 2.1W
PDeep Standby | 0.3W
Off | 0.03W
Annual power consumption | 22.67kWh/Jahr
### Energy consumption Swisscom Box
Operational mode | Power consumption in watts
---|---
POn | 5.1W
PStandby | 2.9W
PAPD | 2.9W
Off | 0.06W
Annual power consumption | 29.02kWh/Jahr
### Energy consumption TV-Box (UHD)
Operational mode | Power consumption in watts
---|---
POn | 5.7W
PStandby | 2.4W
PAPD | 2.4W
Off | 0.06W
Annual power consumption | 26.4kWh/Year
## Internet router
Discover the electrical energy consumption of your Internet-Box.
* ######  Internet-Box 4
* ######  Internet-Box 3
* ######  Internet-Box 2
* ######  Internet-Box plus
* ######  Internet-Box standard
* ######  Internet-Box
light
* ######  Internet-Booster 5G
* ######  Centro Business 3.0
* ######  Centro Business 2.0
* ######  Centro Business 1.0
* * *
### Energy consumption Internet-Box 4
Status | Fibre-optic connection
(XGS-PON / 10Gbit/s)
| Fibre-optic connection
(BX / 1Gbit/s) |
---|---|---|---
Standby mode WLAN active, no devices connected | 8.3W
| 8.9W |
Normal operating mode* WLAN active and data transmission
from connected devices | 9.6W
| 10.3W |
OFF | < 0.06W
* Normal operating mode:
With 1 WLAN device connected to each 2.4 and 5 GHz WLAN connection, both watching blue TV.
1 Davos HD phone on the DECT base station.
1 TV-Box with Ethernet cable connection and television channel with HD resolution in operation.
#### Additional electrical energy consumption figures (readings taken in accordance with legal requirements)
The Internet-Box complies with European CE conformity regulations. The Internet-Box 4 also complies with the statutory Energy Consumption Directive 2009/125/EC, meeting the EC 1275/2008 and EU 801/2013 regulations which define standby consumption.
Standby electrical energy consumption figures for individual network connections when WLAN and DECT are switched off.
Standby mode switches on automatically once the device has been inactive for a few seconds.
Network connection  | Standby electrical energy consumption
---|---
Fibre-optic connection
(XGS-PON / 10Gbit/s) | 6.2W
Fibre-optic connection
(BX / 1Gbit/s) | 6.1W
4 Gigabit Ethernet connections | 5.9W
1x10 Gigabit Ethernet connections | 6.3W
#### Technical information of the power adaptor
Manufacturer’s name and address AcBel Ploytech Inc. No.159, Sec. 3, Danjin Rd.,Tamsui Dist., New Taipei City 251, Taiwan
Model identifier | WAJ011-2F0G
---|---
Input voltage | 220~240V
Input AC frequency | 50Hz
Output voltage | 12.0V
Output current | 3.2A
Output power | 38.0W
Average active efficiency | 88.9%
Efficiency at low load (10%) | 86.5%

text: 4 Gigabit Ethernet connections | 5.9W
1x10 Gigabit Ethernet connections | 6.3W
#### Technical information of the power adaptor
Manufacturer’s name and address AcBel Ploytech Inc. No.159, Sec. 3, Danjin Rd.,Tamsui Dist., New Taipei City 251, Taiwan
Model identifier | WAJ011-2F0G
---|---
Input voltage | 220~240V
Input AC frequency | 50Hz
Output voltage | 12.0V
Output current | 3.2A
Output power | 38.0W
Average active efficiency | 88.9%
Efficiency at low load (10%) | 86.5%
No-load power consumption | 0.06W
### Energy consumption Internet-Box 3
Status | Fibre-optic connection
| 10 Gbit/s
Fibre-optic connection | VDSL connection
---|---|---|---
Standby mode WLAN active, no devices connected | 9.3W
| 9.6 W | 10.6W
Normal operating mode* WLAN active and data transmission
from connected devices | 10.1W
| 10.9 W | 11.6W
OFF | < 0.06W
* Normal operating mode:
With 1 WLAN device connected to each 2.4 and 5 GHz WLAN connection, both watching blue TV.
1 Davos HD phone on the DECT base station.
1 TV-Box with Ethernet cable connection and television channel with HD resolution in operation.
#### Additional electrical energy consumption figures (readings taken in accordance with legal requirements)
The Internet-Box complies with European CE conformity regulations. The Internet-Box 3 also complies with the statutory Energy Consumption Directive 2009/125/EC, meeting the EC 1275/2008 and EU 801/2013 regulations which define standby consumption.
Standby electrical energy consumption figures for individual network connections when WLAN and DECT are switched off.
Standby mode switches on automatically once the device has been inactive for a few seconds.
Network connection  | Standby electrical energy consumption
---|---
VDSL connection | 7.6W
Fibre-optic connection | 7.2W
4 Gigabit Ethernet connections | 7.2W
3 telephony ports | 7.2W
#### Technical information of the power adaptor
Manufacturer’s name and address AcBel Ploytech Inc. No.159, Sec. 3, Danjin Rd.,Tamsui Dist., New Taipei City 251, Taiwan
Model identifier | WAJ011-2F0G
---|---
Input voltage | 220~240V
Input AC frequency | 50Hz
Output voltage | 12.0V
Output current | 3.2A
Output power | 38.0W
Average active efficiency | 88.9%
Efficiency at low load (10%) | 86.5%
No-load power consumption | 0.06W
### Energy consumption Internet-Box 2
Status | Fibre-optic connection
| VDSL connection
---|---|---
Standby mode WLAN active, no devices connected | 9.8W
| 10.1W
Normal operating mode*
WLAN active and data transmission
from connected devices | 10.8W
| 11.3W
OFF | 0.05W
* Normal operating mode:
With 1 WLAN device connected to each 2.4 and 5 GHz WLAN connection, both watching blue TV.
1 Davos HD phone on the DECT base station.
1 TV-Box with Ethernet cable connection and television channel with HD resolution in operation.
#### Additional electrical energy consumption figures (readings taken in accordance with legal requirements)
The Internet-Box complies with European CE conformity regulations. The Internet-Box 2 also complies with the statutory Energy Consumption Directive 2009/125/EC, meeting the EC 1275/2008 and EU 801/2013 regulations which define standby consumption.

text: 1 Davos HD phone on the DECT base station.
1 TV-Box with Ethernet cable connection and television channel with HD resolution in operation.
#### Additional electrical energy consumption figures (readings taken in accordance with legal requirements)
The Internet-Box complies with European CE conformity regulations. The Internet-Box 2 also complies with the statutory Energy Consumption Directive 2009/125/EC, meeting the EC 1275/2008 and EU 801/2013 regulations which define standby consumption.
Standby electrical energy consumption figures for individual network connections when WLAN and DECT are switched off.
Standby mode switches on automatically once the device has been inactive for a few seconds.
Network connection  | Standby electrical energy consumption
---|---
VDSL connection | 7.6W
Fibre-optic connection | 7.2W
4 Gigabit Ethernet connections | 7.2W
3 telephony ports | 7.2W
#### Technical information of the power adaptor
Manufacturer’s name and address Delta Electronics, Inc. 3 Tungyuan Road, Chungli Industrial Zone, Taoyuan City 32063, Taiwan
Model identifier | ADP-38BW
---|---
Input voltage | 100~240V
Input AC frequency | 50~60Hz
Output voltage | 12.0V
Output current | 3.2A
Output power | 38.4W
Average active efficiency | 88.9%
Efficiency at low load (10%) | 89.2%
No-load power consumption | 0.05W
### Energy consumption Internet-Box plus
Status | Central storage turned off
| Central storage turned on
(SD card inserted)
---|---|---
Standby no data transfer
| 10.08 W | 12.78 W
Normal service* with data transfer
| 10.68 W | 13.29 W
Off | < 0.14 W
* Normal service: Internet Box connected to fibre optic port.
Each wireless device connected to the 2.4 GHz wi-fi, and to the 5 GHz wi-fi, each used to watch a Youtube video. 1 HD Phone Montreux on DECT base station. 1 TV Box connected by Ethernet cable and a TV channel with HD resolution on.
### Energy consumption Internet-Box standard
Status | fibre-optic connection
| VDSL connection
---|---|---
Standby no data transfer
| 9.68 W
| 10.15 W
Normal service* with data transfer | 10.52 W
| 10.8 W
Off | < 0.08 W
* Normal operation:
Each WLAN device connected with 2.4 and 5GHz WLAN, both showing Youtube videos.
1 HD Phone Montreux in the DECT Base station. 1 Swisscom TV Box connected by Ethernet cable and a HD TV channel running.
### Energy consumption Internet-Box light
Status | Power consumption (Watt) VDSL
---|---
Standby
| 5.0 W
Normal service* | 5.2 W
Off
| < 0.14 W
* Normal operation: Connecting the Internet Box to a VDSL port.
A WLAN device connected with 2.4 WLAN, showing a Youtube video.
1 HD Phone Montreux in the DECT Base station.
1 TV Box connected by Ethernet cable and a HD TV channel running.
### Energy consumption Internet-Booster 5G
Status | Energy consumption (watt)
---|---
Idle State | 4.5 W
On State | 8 W
Max power consumption | 11 W
* * *
* * *
### Energy consumption Centro Business 3.0
Status | Fibre-optic connection
| XGS-PON
Fibre-optic connection | G.Fast-connection
---|---|---|---
Standby mode WLAN active, no devices connected | 8.0 W
| 9.6 W | 9.7W

text: 1 TV Box connected by Ethernet cable and a HD TV channel running.
### Energy consumption Internet-Booster 5G
Status | Energy consumption (watt)
---|---
Idle State | 4.5 W
On State | 8 W
Max power consumption | 11 W
* * *
* * *
### Energy consumption Centro Business 3.0
Status | Fibre-optic connection
| XGS-PON
Fibre-optic connection | G.Fast-connection
---|---|---|---
Standby mode WLAN active, no devices connected | 8.0 W
| 9.6 W | 9.7W
Normal operating mode* With 1 WLAN device connected to each 2.4 and 5 GHz WLAN connection, both watching one Youtube-Stream.
1 HD phone on the DECT base station (CB2.0) or 1 FXS Phone connected (CB3.0)
1 TV-Box with Ethernet cable connection and television channel with HD resolution in operation. | 9.2 W
| 11.4 W | 11 W
OFF | < 0.07W
* Normal operating mode:
With 1 WLAN device connected to each 2.4 and 5 GHz WLAN connection, both watching blue TV.
1 Davos HD phone on the DECT base station.
1 TV-Box with Ethernet cable connection and television channel with HD resolution in operation.
### Energy consumption Centro Business 2.0
Status | Power consumption copper | Power consumption fibre
---|---|---
Standby no data transfer
| 9.2 W
| 7.8 W
Normal operation* With 1 WLAN device connected to each 2.4 and 5 GHz WLAN connection, both watching one Youtube-Stream.
1 HD phone on the DECT base station (CB2.0) or 1 FXS Phone connected (CB3.0)
1 TV-Box with Ethernet cable connection and television channel with HD resolution in operation. | 9.7 W
| 8.2 W
Off | 0.1 W
* The “normal operation” consumption figures are based on use of the following devices: the Centro Business 2.0 is connected to a corresponding Swisscom copper or fibre-optic connection. Separate WLAN devices are connected to the 2.4 and 5 GHz WLANs, each playing a YouTube video. A Nyon HD phone is connected to the DECT base station, a Swisscom TV Box is connected via Ethernet cable and an HD TV channel is on. No Internet Backup sticks are being used.
### Energy consumption Centro Business 1.0
Status | Power consumption copper | Power consumption fibre
---|---|---
Standby no data transfer
| 8.2 W
| 8.0 W
Normal operation* with data transfer | 8.7 W
| 8.5 W
Off | 0.2 W
* The “normal operation” consumption figures are based on use of the following devices: the Centro Business 2.0 is connected to a corresponding Swisscom copper or fibre-optic connection. Separate WLAN devices are connected to the 2.4 and 5 GHz WLANs, each playing a YouTube video. A Nyon HD phone is connected to the DECT base station, a Swisscom TV Box is connected via Ethernet cable and an HD TV channel is on. No Internet Backup sticks are being used. For the Centro Business 1.0, no 5 GHz WLAN or DECT base station are used.
## Home networking accessories
Additional home networking equipment also requires electricity. Select your device to find out its energy consumption.

text: ## Home networking accessories
Additional home networking equipment also requires electricity. Select your device to find out its energy consumption.
* ######  WLAN-Box 3
* ######  WLAN-Box 2
* ######  WLAN-Box
* ######  Smart Switch
* * *
### Energy consumption WLAN-Box 3
Status | WLAN connection
| Ethernet connection
---|---|---
Standby mode no end devices connected
| 7.0 W | 6.7 W
Normal operating mode*
Data transmission from connected terminals | 7.3 W | 7.1 W
OFF | 0.07 W
* Normal operating mode:
WLAN-Box is connected to Internet-Box (WLAN backbone or Ethernet backbone)
With 1 WLAN device connected to each 2.4 and 5 GHz WLAN connection, both watching blue TV.
#### Additional electrical energy consumption figures (readings taken in accordance with legal requirements)
The WLAN-Box 3 fulfils the requirements for CE conformity. The WLAN-Box 3 also complies with the Ecodesign of Energy Related Products Directive (ErP) 2009/125/EC of the European Parliament and of the Council with regulation EC 1275/2008 and EU 801/2013.
#### Technical information about the power adaptor
Manufacturer’s name and address MOSO Power Supply Technology Co., Ltd., Sangtai Industrial Park, Guanwai Xiaobaimang Songbai Road, Nanshan District, 518108 Shenzen, Guangdong, People's Republic of China
Model identifier | MS-V2500R120-030K0-CH
---|---
Input voltage | 200~240V
Input AC frequency | 50/60Hz
Output voltage | 12.0V
Output current | 2.5A
Output power | 30.0W
Average active efficiency | 87.0%
Efficiency at low load (10%) | 85.8%
No-load power consumption | 0.06W
### Energy consumption WLAN-Box 2
Status | WLAN connection
| Ethernet connection
---|---|---
Standby mode no end devices connected
| 4.9W
| 4.1W
Normal operating mode*
Data transmission from connected terminals | 5.2W
| 5.1W
OFF | 0.05W
* Normal operating mode:
WLAN-Box is connected to Internet-Box (WLAN backbone or Ethernet backbone)
With 1 WLAN device connected to each 2.4 and 5 GHz WLAN connection, both watching blue TV.
#### Additional electrical energy consumption figures (readings taken in accordance with legal requirements)
The WLAN-Box 2 complies with European CE conformity regulations. The WLAN-Box 2 also complies with the statutory Energy Consumption Directive 2009/125/EC, meeting the EC 1275/2008 and EU 801/2013 regulations which define standby consumption.
#### Technical information of the power adaptor
Manufacturer’s name and address AcBel Ploytech Inc. No.159, Sec. 3, Danjin Rd.,Tamsui Dist., New Taipei City 251, Taiwan
Model identifier | WAG023-2F2G
---|---
Input voltage | 220~240V
Input AC frequency | 50Hz
Output voltage | 12.0V
Output current | 1.5A
Output power | 18.0W
Average active efficiency | 85.8%
Efficiency at low load (10%) | 83.9%
No-load power consumption | 0.06W
### Energy consumption WLAN-Box
Status | WLAN connection
| Ethernet connection
---|---|---
Standby mode no end devices connected
| 5.51W
| 5.56W
Normal operating mode* Data transmission from connected terminals | 6.15W
| 6.47W
OFF | 0.086W
* Normal operating mode:
WLAN-Box is connected to Internet-Box (WLAN backbone or Ethernet backbone)
With 1 WLAN device connected to each 2.4 and 5 GHz WLAN connection, both watching blue TV.

text: No-load power consumption | 0.06W
### Energy consumption WLAN-Box
Status | WLAN connection
| Ethernet connection
---|---|---
Standby mode no end devices connected
| 5.51W
| 5.56W
Normal operating mode* Data transmission from connected terminals | 6.15W
| 6.47W
OFF | 0.086W
* Normal operating mode:
WLAN-Box is connected to Internet-Box (WLAN backbone or Ethernet backbone)
With 1 WLAN device connected to each 2.4 and 5 GHz WLAN connection, both watching blue TV.
#### Additional electrical energy consumption figures (readings taken in accordance with legal requirements)
The WLAN-Box complies with European CE conformity regulations. The WLAN-Box also complies with the statutory Energy Consumption Directive 2009/125/EC, meeting the EC 1275/2008 and EU 801/2013 regulations which define standby consumption.
### Energy consumption Smart Switch
Status | Energy consumption (watt)
---|---
Normal service | 1.4 W*
Off | 0.9 W*
* * *
* Only refers to the energy consumption of the switch. The total power consumption depends on the connected device.
### Energy consumption Internet-Booster
Status | Energy consumption (watt)
---|---
Standby
| 5.53 W
Normal service* | 6.7 W
Off
| 0.047 W
* * *
#### Technical information of the power adaptor
Manufacturer’s name and address Delta Electronics, Inc. 3 Tungyuan Road, Chungli Industrial Zone, Taoyuan City 32063, Taiwan
Model identifier | ADP-18LW
---|---
Input voltage | 100~240V
Input AC frequency | 50~60Hz
Output voltage | 12.0V
Output current | 1.5A
Output power | 18.0W
Average active efficiency | 86.7%
Efficiency at low load (10%) | 84.7%
No-load power consumption | 0.05W
* * *
### Energy consumption Internet-Booster 5G
Status | Energy consumption (watt)
---|---
Idle State | 4.5 W
On State | 8 W
Max power consumption | 11 W
* * *
* * *

text: Please enable JavaScript for better browser functionality
# “Balancing family, Swisscom and a start-up.”
My job share at Swisscom has a number of parallels with my home life – there’s always lots to be discussed, agreed and expertly coordinated.
Sonia Eterno, former Head of Service Marketing
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, now self-employed
* 
Share
* 
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%{gcr.lead}
To work as efficiently as possible, therefore, I’d like to automate my tasks and integrate them in a workflow so that I no longer have to think about them. This inspired me to launch my own start-up, Shubidu AG: Shubidu is a family calendar app, where you can enter all the various activities and appointments of your family members, including children, grant access to other members of your family and share with other parents. My vision is for the app to simplify life for as many families as possible. I very much appreciate the fact that, thanks to job sharing and flexible working hours at Swisscom, I have been able to balance my family life, an interesting management role as well as a start-up. I have a great deal of passion for my work and am a naturally curious person. The more hats I am able to wear, the greater the sense of enrichment for me.
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."

text: Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: ## General
#### What is Swisscom Buyback?
The Swisscom Buyback programme lets you sell your old smartphone. The buyback value you receive depends on the condition, brand and model of your device. You may choose to have the amount paid out conveniently by bank transfer or have it credited towards your next Swisscom invoice. The buyback value or a portion of it can also be donated to the SOS Children’s Villages foundation. It’s also possible to have the buyback value of the used device credited directly towards your new smartphone. Simply select your device of choice online, at a Swisscom shop or via our hotline. You may conveniently send the used device to Swisscom at a later date.
#### Who can take advantage of Swisscom Buyback?
The Swisscom Buyback programme is available to all smartphone owners in Switzerland – you do not need to be a Swisscom customer.
#### What options do I have for selling my used smartphone to Swisscom?
You can have the buyback credit from the used phone credited directly towards your new smartphone in the following ways:
* At a Swisscom shop, where you can hand in your old device on the spot or send it by post at a later date
* Via our hotline or the Swisscom online shop, after which you must send in your device by post
You can also sell your old device to us without having to purchase a new one. This can easily be done online or at a Swisscom shop and you may choose to have the amount paid out conveniently by bank transfer or have it credited towards your next Swisscom invoice. The buyback value or a portion of it can also be donated to the SOS Children’s Villages foundation.
#### Why can’t I find any information about my smartphone?
The Buyback service is not available for all smartphones currently on the market, because not all mobile phones can be resold at appropriate prices. Donate these mobile phones to a Mobile Aid location at your local Swisscom Shop. The proceeds will go to SOS Children’s Villages.
#### How is the buyback value determined for different smartphone models?
The buyback value of a model depends on the current market for used smartphones and the condition of your device. The repackaging costs are then deducted from this value.
#### What happens if I’m mistaken about the condition or model?

text: #### How is the buyback value determined for different smartphone models?
The buyback value of a model depends on the current market for used smartphones and the condition of your device. The repackaging costs are then deducted from this value.
#### What happens if I’m mistaken about the condition or model?
If you hand in your old phone on the spot when purchasing a new smartphone at one of our shops, the buyback value is deducted directly from the sale price of the new device and is guaranteed. If you don’t want to hand over the device right away (due to data backup, etc.), or you’re purchasing a new smartphone via the Swisscom online shop or our hotline, you may send us the old device by post at a later date. In this case, the buyback price is not guaranteed, as the condition of the device might differ from what you have specified. The details you provide will be corrected if needed, and you will receive a new buyback offer by email. The difference will then either be charged or credited to your next monthly invoice.
#### What happens with my smartphone?
The smartphones are taken back, repaired and refurbished. That way, you will be giving your old device a new life. Working smartphones are then resold in Switzerland, Europe and emerging countries to offer the people living there access to a smartphone.
#### Do you also take damaged or broken smartphones?
We accept all mobile phones, whether they work or not. However, unusable mobile phones must be shipped at your own expense or dropped in one of the designated Mobile Aid boxes located in a Swisscom Shop.
#### Do you also take fixed-line telephones or tablets?
Swisscom Buyback is currently only available for smartphones.
#### Do I need to ship the accessories along with my smartphone?
You do not need to include the accessories with your shipment. This will not affect the buyback value. However, you are free to include them when you send in your smartphone for buyback. That way, you will be recycling everything and giving your phone a new life.
#### How long is my buyback request valid for?
The buyback request for your smartphone is valid for 30 days. After this date, the buyback price can be adjusted.
## Shipping
#### Is Swisscom Buyback also available outside of Switzerland
No, this service is only available in Switzerland.
#### How many smartphones can I send in together?
You may only sell one smartphone at a time via Swisscom Buyback. Multiple buybacks per person are allowed, however. Simply complete the buyback process separately for each smartphone you want to return.
#### How do I ship my smartphone?

text: ## Shipping
#### Is Swisscom Buyback also available outside of Switzerland
No, this service is only available in Switzerland.
#### How many smartphones can I send in together?
You may only sell one smartphone at a time via Swisscom Buyback. Multiple buybacks per person are allowed, however. Simply complete the buyback process separately for each smartphone you want to return.
#### How do I ship my smartphone?
Place your smartphone in an envelope and attach the postage-paid label in the Swisscom Buyback email sent to you for the return of your smartphone. The envelope will be delivered by Swiss Post (road and rail) to the processing center in Switzerland. If the old smartphone was sold via the Swisscom Hotline, in to the Swisscom Shop or Swisscom Online Shop you will find the postage-paid label on your Customer Center (swisscom.ch/myswisscom) under the section Activities & Documents.
#### What do I need to know before shipping?
Please delete your personal data before sending in your smartphone to prevent third parties from gaining access to your data. After we have received your device, all personal data will be permanently and securely wiped from the device at our processing center. For this reason, we recommend backing up your data before sending in your smartphone. Disable all codes (e.g. PIN), restore the default settings on your mobile phone and remove the SIM card.
#### How long does the customer have time to send in his old device?
If the old smartphone is not handed in at the same time as the new one is bought / ordered, it can be sent later by post. In this case, the old smartphone has to be sent in within 7 days after receiving the new device. For example: you order a new iPhone during presale. The buyback value of your old smartphone is directly deducted from the price your new iPhone. You can use your old smartphone as long as you did not get the new iPhone. After receiving it, you have to send the old one to us within 7 days.
#### How can I check the processing status of my smartphone?
You can check the current status of your smartphone at our processing center at any time. Simply log in on the Swisscom Buyback page. The link is included in the confirmation e-mail you received for your smartphone buyback order.
#### What happens if my mobile phone is stolen or gets lost during transport?
In the event of a lost package, please contact us here:
* For support by phone, please call our hotline: +41 800 111 848.
* For enquiries by e-mail, please use the following e-mail address: support.buyback.swisscom@recommerce.com
#### What should I do if I want to cancel the buyback order?
You may only cancel your order if you have not yet sent in your smartphone. If you need to cancel a Swisscom Buyback order, please contact us here:
* For support by phone, please call our hotline: +41 800 111 848.

text: * For enquiries by e-mail, please use the following e-mail address: support.buyback.swisscom@recommerce.com
#### What should I do if I want to cancel the buyback order?
You may only cancel your order if you have not yet sent in your smartphone. If you need to cancel a Swisscom Buyback order, please contact us here:
* For support by phone, please call our hotline: +41 800 111 848.
* For enquiries by e-mail, please use the following e-mail address: support.buyback.swisscom@recommerce.com
#### What will happen if I don’t send in my device?
If the buyback value of the old device is directly deducted from the purchase price of the new device and the used phone isn’t sent in even after a reminder email, the total initial buyback value will be charged to your next monthly invoice.
## Payment
#### How long will it take before I receive the payment for my smartphone via bank transfer?
Our Terms and Conditions stipulate that we guarantee payment within 48 hours of sending the email to confirm that the product you have sent us meets the buyback criteria.
#### How long does it take for the credit for my smartphone to show up on my Swisscom invoice?
The credit will be applied to your Swisscom invoice no later than a month after we have reviewed and confirmed your smartphone buyback request at our processing center. If your invoice has been sent before your buyback credit has been applied, the credit will be applied on your next invoice.
#### How do I get a direct discount on the purchase price of my new smartphone to the amount of the buyback value of my old phone?
The buyback value is deducted directly from the price of the new device. You can purchase a new smartphone in the Swisscom online shop (discount can be calculated and deducted on the spot), at a Swisscom shop or via our hotline.
## Confidentiality
#### What happens to my data?
Your data will be fully and securely erased from your smartphone at our processing center.
#### What happens if I forget to remove my SIM card from my smartphone?
We recommend removing your SIM card from your smartphone before sending it in. If the smartphone you have sent in still contains a SIM card, the SIM will be destroyed immediately and cannot be returned.
#### How do I change or delete my personal details stored on the website?
Please contact us here:
* For support by phone, please call our hotline: +41 800 111 848.
* For enquiries by e-mail, please use the following e-mail address: support.buyback.swisscom@recommerce.com
## Other questions
#### I can’t find an answer to my question.
* For support by phone, please call our hotline: +41 800 111 848.
* For enquiries by e-mail, please use the following e-mail address: support.buyback.swisscom@recommerce.com

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Jelena Pejic
* Our authors
* Our authors
# Jelena Pejic
## Talent Sourcing & Relationship Manager
Swisscom AG
__LinkedIn
__E-Mail
## More articles by Jelena
Your Application
Job application – but different
Jelena Pejic
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
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text: # Map of electric field strength
For the transmission (sending and receiving) of data, mobile communication masts generate electromagnetic fields, also known as non-ionizing electromagnetic radiation. You can now calculate the strength of these electric fields for each location in Switzerland on our map.
The map shows your location and the electromagnetic fields generated by Swisscom mobile communication masts in an area measuring two square kilometres. The lines show the field strength in volts per meter for the selected height above ground. The lines result from calculated points at a distance of 20 meters. The gradations are 0.5 V/m.
Information about calculation basis
## Limits for mobile radio
Most countries follow WHO [World Health Organisation] recommendations for threshold values. Yet in Switzerland, precautionary installation value limits are ten times stricter than in most EU countries.
2100 MHz 2600 MHz 900 MHz
Electric field specifications in volts per metre. Rigorous precautionary threshold values apply in Switzerland especially for highly frequented places such as offices, apartments, schools and hospitals.
Source: IZMF Information Centre for Mobile Communications
## Beamforming with 5G
With 5G we are introducing the latest mast technology, known as beamforming. Put simply, with this technology, the fields transmitted by the masts no longer cover a large area, but are more targeted and precise. This results in higher speeds and larger capacities within the network with lower average emissions.
## Measuring electromagnetic radiation
We constantly check the output of our masts, comparing it with the approved key data once a day. Accredited measuring institutes also carry out many electromagnetic field measurements on our behalf in accordance with the federal government's prescribed methodology and we are developing more accurate measuring methods using the specially designed Niro measuring robot.
Watch the video
## Electrosensitivity
Some people who suffer from health or well-being issues attribute the cause to electric fields, although there is no scientific proof or medical diagnosis of this. These complaints are real, however, and we support the efforts of the federal government in offering help to people who suffer from electrosensitivity.
Go to the Federal Office for the Environment(opens in new tab)
### Do you have any questions about our mobile phone antennas?
Jürg Studerus, mobile communication and health expert is happy to help.
Send e-mail(opens in new tab)
### Links
Impact of electric fields (German only)
Transmitter locations
Studien und Publikationen
NIS expert consultative group (BERENIS)
### Downloads
Radiation from Transmission Installations and Effects on Health
Electromagnetic Hypersensitivity (German only)
High-frequency radiation and health
## Calculation basis
The actual output and the daily mean value of all Swisscom masts within the two-kilometre square areas are used to calculate the field strengths. The field strength is calculated every 20 metres, at around 10,000 points. These values differ from the field strength values on the site data sheets. These calculate the maximum possible field strengths of a single system with the full approved transmitting power to the decimetre.
#### Field strengths

text: ## Calculation basis
The actual output and the daily mean value of all Swisscom masts within the two-kilometre square areas are used to calculate the field strengths. The field strength is calculated every 20 metres, at around 10,000 points. These values differ from the field strength values on the site data sheets. These calculate the maximum possible field strengths of a single system with the full approved transmitting power to the decimetre.
#### Field strengths
Our map shows the electrical field strength in volts per meter as usual. However, this field strength does not reflect the measurement data on site; it is automatically calculated from the output data of the masts under review and the selected terrain point. A daily mean value and plant utilisation are also included. The result is a realistic daily average. This should not be confused with the theoretical maximum value that must be stated in the location data sheets for the mobile communication installation.
#### Mobile communication masts are taken into account
This calculation includes the Swisscom masts and mast locations we share with our competitors but not separate competitor locations.
#### Calculated area
The field strengths are shown within a 2 × 2 km area. All mobile communication masts up to 500 m outside this range are included in the field strength calculation (3 ×3 km range).
#### Mobile communication masts
Actual radiation patterns of an antenna are used to calculate the field strength. The positions (spatial coordinates) of the antenna panels on a mast, for example, are calculated with an accuracy of +/- 10 cm.
#### Calculation method
There is a formula for open-space propagation. Topology and attenuation by buildings and vegetation is not considered. This means that the field strengths shown here tend to be an overestimate of the actual field strengths.

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SwissTrustRoom
# Your portal for exchanging
confidential information
Open your secure test Community now.
Try for free
Login
## What is SwissTrustRoom?
A highly secure exchange platform, designed for companies that edit and exchange confidential documents − even with other companies and internationally. Sensitive personnel data, for example, as well as results from research & development, patents, decisions on company mergers, acquisitions, sales or IPOs.
## Your benefits with SwissTrustRoom
##### Secure information exchange
Secure information exchange also with public authorities; within legal proceedings for example
##### Governance
Differentiated access protection and audit trail to support adherence to compliance requirements
* * *
##### Session management
Ideal solution for confidential, efficient work in committees, strategic projects, session management and decision-making
##### Cloud based solution
Instantly available, no software installation or plug-ins required – all you need is a web browser
* * *
##### Integrated signing service
Exchange documents and information, and add a qualified electronic signature in accordance with EU and Swiss law
##### 100% Swiss solution
100% Swiss solution, including exclusive data storage in Switzerland
## Our service
Whether you are looking to exchange sensitive information securely in the Project Room or add a digital, legally compliant signature in the Signing Room. Select the right option for you.
Sign documents
### Signing RoomWith the Signing Room, you can provide PDF documents with a qualified signature in accordance with Swiss and EU law easily and quickly in a straightforward manner.
To be able to add a qualified electronic signature to documents, you have to identify yourself.
Price per signature
CH CHF 2.00
EU CHF 5.00
The Signing Room facilitates the legally-binding, secure signing of documents – even when working from home.
* Sign contracts easily electronically – wherever you are​
* Faster contract conclusion courtesy of shorter document processing times
* Secure exchange of signed PDF documents
Price per Signing Room from/mth
CHF 250.–
Most-used solution →
Exchange data securely
### Project Room​The Project Room provides everything you need for effective and secure collaboration – to ensure that information stays confidential.
Starts from 5 users
Price per signature
CH incl.
EU CHF 5.00
The Project Room was specifically developed for the exchange of sensitive company information.
* Data room for confidential data and secure data exchange
* Document storage with no time restrictions
* Unlimited number of data rooms
* Hosting in highly secure data centres in Switzerland
* Qualified electronic signature (CH/EU), including signature workflow
* * *
* * *
Price per user from/mth
CHF 85.–
* * *
* __
Factsheet SwissTrustRoom
(PDF file, English)
## Get started with SwissTrustRoom
###  Test SwissTrustRoom
Enjoy a no-obligation two-week trial of SwissTrustRoom. Open your free Community now.
> Test now for free
###  User guide
Questions about the login, features, security or digital signature? Find answers to questions about SwissTrustRoom here. ​
> Go to user guide
## FAQs
#### How long does it take to set up and activate SwissTrustRoom?
SwissTrustRoom can be used immediately after registration.
#### What happens after expiry of the test version?

text: ## Get started with SwissTrustRoom
###  Test SwissTrustRoom
Enjoy a no-obligation two-week trial of SwissTrustRoom. Open your free Community now.
> Test now for free
###  User guide
Questions about the login, features, security or digital signature? Find answers to questions about SwissTrustRoom here. ​
> Go to user guide
## FAQs
#### How long does it take to set up and activate SwissTrustRoom?
SwissTrustRoom can be used immediately after registration.
#### What happens after expiry of the test version?
SwissTrustRoom can be used free of charge for 14 days. There is no obligation to continue using it after this period. To continue using the service after the trial period, credit card details must be saved under Payment Method.
#### Which file formats are supported?
SwissTrustRoom supports all standard file formats. You can also create folders and store your files in a structured form.
#### How does SwissTrustRoom differ from other cloud storage services, such as Dropbox, Google Drive and Apple iCloud?
SwissTrustRoom is a highly secure exchange platform that is not subject to the US CLOUD Act. All of your data remains in Switzerland. Data is stored in two redundant, highly secure Swisscom data centres.
* * *
### Interested?
Contact us
* * *
Request offers
* * *
#### Sustainability
Send, edit and sign your company data securely on the internet. This saves resources and protects the environment.
Find out more
## Recent articles on the topic

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# We proudly present the 3 Winners
These three deep-tech start-ups won the StartUp Challenge 2023: irmos technologies AG, Synthara AG, Swistor SA
* More
The 11th Swisscom StartUp Challenge is looking for deep tech start-ups. With their solutions in the areas of industry, robotics, space, fintech, agtech, edtech, smart cities and clean tech, they make an active contribution to social issues such as climate protection, education and location attractiveness. Swisscom supports the finalists and winners during the growth phase by networking with investors, mentors and companies in Switzerland and Silicon Valley.
Because although Switzerland is one of the most innovative countries in the world, we lag behind when it comes to financing the growth of deep tech companies. Time to change that. Together as the Deep Tech Nation Switzerland.
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### And the winners 2023 are…
##### irmos technologies AG
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Irmos Technologies aims to maximize the safe operational life of existing bridges based on data. While every second bridge in Europe has exceeded its expiration date, maintenance today relies on visual inspections. As a result, maintenance is often insufficient or expensive. Irmos’ solution empowers engineers to monitor the structural health of bridges, reducing maintenance costs and environmental impact and at the same time improving safety.
* More
##### Swistor SA
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Swistor SA is a Cleantech start-up developing innovative energy storage devices for consumer portable electronics, autonomous IoT sensor nodes, space applications and at a later stage for the grid. The EPFL spin-off technology enables ultra-fast charging devices that combine high energy storage capabilities with high-power delivery capabilities, to enable the next generation of energy storage devices and provide a long lasting and environmentally friendly solution that aims to make energy storage sustainable.
* More
##### Synthara AG
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Synthara is a semiconductor AI company working on a new breed of edge-AI chips that eliminate the trade-off between performance and energy efficiency. Their technology is a result of years of interdisciplinary R&D in system architecture, neuroscience and neural networks at the Institute of Neuroinformatics (University of Zürich and ETH Zürich). Synthara's first product, ComputeRAM™, is a game-changer in the field of computational memory technology.
* More
### Finalists
##### Calvin Risk AG
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Calvin Risk develops comprehensive, quantitative solutions to assess and manage the risks of AI algorithms in commercial use. The tool helps companies create a framework for transparency, governance and standardisation to manage their AI portfolios while ensuring that AI remains safe and compliant with the highest ethical standards and upcoming regulatory requirements.
* More
##### Correntics AG
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With its data-driven approach and a deep understanding of risk, Correntics helps its clients to future-proof their supply chains and improve their financial resilience in the face of climate change and emerging risks. The Zurich based company empowers its clients to adapt and strive in a changing risk landscape.
* More
##### ESGgo

text: * More
##### Correntics AG
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With its data-driven approach and a deep understanding of risk, Correntics helps its clients to future-proof their supply chains and improve their financial resilience in the face of climate change and emerging risks. The Zurich based company empowers its clients to adapt and strive in a changing risk landscape.
* More
##### ESGgo
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ESGgo is an AI-powered operating system for sustainability With ESGgo companies can calculate CO2 emissions, survey suppliers, report using any ESG framework or regulation, benchmark against competitors, and generate sustainability reports with AI. Manage CSRD readiness, supplier ESG, KPIs, and gain insights into which country, or product contributes the most to your sustainability.
* More
##### HOPR Services AG
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HOPR is a Zurich-based startup building digital infrastructure. The HOPR protocol lets companies and users protect their data thanks to its one-of-a-kind incentivized mixnet. Launched in 2020, HOPR is now creating a suite of products and services on top of its core protocol to build the digital privacy landscape of tomorrow.
* More
##### Miraex SA
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Miraex develops a quantum interconnect platform for broadband entanglement that will address two major challenges facing the quantum computing and quantum communication industries: qubit count scale up for distributed quantum computing applications in areas such as drug development, renewable energy or climate change modelling, and the long-term use of these quantum resources in future quantum networks.
* More
##### Sevensense Robotics AG
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Sevensense builds the eyes and brains for mobile robots whose vision and intelligence empower manufacturers of manually operated vehicles to become providers of smart robots. The ETH Zurich spin-off envisions a world in which repetitive, dangerous, and unhygienic jobs in factories, warehouses, and public spaces will be carried out by robots equipped with their technology. The Sevensense navigation solution is based on over 15 years of research.
* More
##### TerraRad Tech AG
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TerraRad is pioneering non-contact soil moisture mapping technology for precision agriculture and golf course management. Its patented sensor, mounted on vehicles or drones, is based on earth observation remote sensing technology from NASA and ESA. Packaged with their software subscription, TerraRad provides actionable data for precision irrigation, leading to significant savings of water and chemicals. The startup company is a spinoff from the Swiss Federal Institute for Forest Snow and Landscape Research (WSL).
* More
##### Almer Technologies AG
Almer focuses on bringing High-Tech augmented reality glasses using Swiss-made hardware/software to businesses. Almer Technologies is currently offering its remote assistance service to companies with subsidiaries all over the world. With its service, Almer alleviates several problems that companies face: time spent by an expert to go to a foreign subsidiary; the expert's transportation costs; and finally reducing the company's carbon footprint. Almer Technologies is therefore focusing on a B2B market and wants to diversify its B2B use cases in the medium to long term.
* More

text: * More
##### ECCO2 Solutions AG
ECCO2’s reduces heating energy consumption in buildings by an average of 15% with an IoT/AI/data-based solution, and compiles ESG-relevant building data. Institutional real estate owners are challenged by high energy consumption. Energy cost, legal obligations, and social pressure are real pains. Energy efficiency impacts market value for tenants and investors. ECCO2 Solution is fast, affordable, fits anywhere and is subsidized by Swiss government.
* More
##### mobileup
Mobileup is a platform for selling and buying used smartphones and tablets. All devices come with a 12-month warranty and 30 days right to return. When it comes to buying a refurbished device, price and product range are key factors for customers. Thus, we established APIs to the largest European suppliers of refurbished smartphones and tablets. Our algorithm identifies the devices with the best price-quality-ratio. This mechanism helps to match our supply with the customer's demand.
* More
##### SmartHelio Sarl
SmartHelio is the fastest growing cleantech data intelligence company in the world. A Bcorp and Y Combinator company, their solution is used by top solar developers in Europe, Asia and USA to make solar assets profitable and sustainable. Having invested $15 Mn in R&D, they have developed a software which predicts faults in solar PV plants in real-time to prevent downtime and increase revenue up to 10%.
* More
##### Swiss Vault AG
Swiss Vault is a data innovation company that helps the world efficiently manage their data forever with low environmental impact. Our mission is to provide organizations with technology that combines hardware and software solutions for better, economical, resilient and environmentally sustainable data management.
* More
.
### What awaits the winners during the Exploration Programme
##### Individual Acceleration Programme in Swisscom Outpost Silicon Valley
The Acceleration Programme is individually tailored to your specific needs and objectives.
* * *
##### Access to expert knowledge
Support and mentoring by Swisscom experts and partners.
##### Access to Swisscom services
Access to applications and existing Swisscom services and infrastructure in Switzerland, also in areas close to the customers.
* * *
##### New cooperation and financing opportunities
Building a network of potential customers and business partners. Consideration given to an investment from Swisscom Ventures. Possibility of a pilot project with Swisscom.
* * *
## What applicants offer
* A solution that is based strongly on technology (deep tech) in the fields of industry, robotics, space, fintech, agtech, edtech, smart cities or clean tech
* The team must be able to present the prototype or the product in a functional way during the Acceleration Programme
* It must be possible to use the deep tech solution in Switzerland and it must have international growth potential
* An ambitious and visionary startup team (founded in the last five years)
## What the winners can expect
* Acceleration Programme in Swisscom Outpost in Silicon Valley with experts from Swisscom and access to the Swisscom eco system (the time will be clarified during an individual meeting with the startup)
* Mentoring from Swisscom experts and partners in Switzerland and Silicon Valley
* Development of marketing and sales skills​

text: * An ambitious and visionary startup team (founded in the last five years)
## What the winners can expect
* Acceleration Programme in Swisscom Outpost in Silicon Valley with experts from Swisscom and access to the Swisscom eco system (the time will be clarified during an individual meeting with the startup)
* Mentoring from Swisscom experts and partners in Switzerland and Silicon Valley
* Development of marketing and sales skills​
* Individual pitch training and coaching from our partner Venturelab
* Sharing of experience with top entrepreneurs and venture capitalists
* Building a network of potential customers and business partners
* Consideration given to a business partnership with Swisscom as well as investment from Swisscom Ventures
* Participation in the NOAH Zurich 2023 Conference for the online voting winner
* «The Startup Challenge has brought us a decisive step forward on our growth path.»
Jürgen Biefang, Head of Marketing and Sales
ECCO2 Solutions AG, Swisscom StartUp Challenge Winner 2022
* «I was thrilled by the commitment and level of support the entire Swisscom team has invested into the startup challenge to help us and fellow startups along our journey.»
Max Lüpertz, Sales Director
Code Intelligence GmbH StartUp Challenge Winner 2021
* «I never imagined that the Swisscom StartUp Challenge would provide myself and qiio with such an abundance of insights.»
Felix Adamcyk, CEO qiio
StartUp Challenge Winner 2020
* «We received valuable feedback on our future developments and increased our network to possible partners and customers.»
Dominic Jud, ETH Robotic Systems Lab
StartUp Challenge Winner 2020
* «Our collaboration with Swisscom is always very supportive and is based on trust and respect. »
Stefan Merz, CEO of Swisscom Venture
SEC Consult (Schweiz) AG
### Timeframe
Apply now
until
11 June 2023
25 April - 11 June 2023
**Application**
**Your Startup offers a deep tech solution? Then apply now.**
12 June – 3 September 2023
**Selection**
**Swisscom will select the 10 finalists from all applications.**
29 August 2023
**Pitch Training**
**The 10 finalists will benefit from "pitch training" with Swisscom and Venturelab (remote option).**
4 September 2023
**Announcement of the 10 finalists**
4 - 21 September 2023
**Public voting**
**The audience will vote online for their favourite.**
21 September 2023
**Pitch Session**
**The 10 finalists pitch in front of the jury (remote option).**
21 September 2023
**Announcement of the three winners**
22 September 2023
**Short briefing on the Acceleration Programme**
**The preparations have now been started. The collaboration begins.**
**Acceleration Programme Swisscom Outpost Silicon Valley**
**Dates will be arranged individually with the 3 winners.**
This is the Hall of Fame from 11 years of the Swisscom StartUp Challenge.
### The Swisscom StartUp Challenge’s jury and partners
The jury consists of members of the Swisscom Group Executive Board and top management, tech experts, Swisscom Ventures and our programme partner Venturelab, among others. The topic experts from Swisscom and Venturelab will accompany the three winners during the Acceleration Programme.
* * * *
#### Isa
Müller-Wegner
Chief Group Strategy & Development
* * *
#### Nicola
Blum
Lecturer for innovation & sustainability, ETH Zürich / Professor for social entrepreneurship, Bern University
* * *
#### Marcus
Dahlén
Head of Swisscom Outpost
* * *
#### Pär
Lange
Partner Swisscom Ventures
* * *
#### Andreas
Tölke

text: The jury consists of members of the Swisscom Group Executive Board and top management, tech experts, Swisscom Ventures and our programme partner Venturelab, among others. The topic experts from Swisscom and Venturelab will accompany the three winners during the Acceleration Programme.
* * * *
#### Isa
Müller-Wegner
Chief Group Strategy & Development
* * *
#### Nicola
Blum
Lecturer for innovation & sustainability, ETH Zürich / Professor for social entrepreneurship, Bern University
* * *
#### Marcus
Dahlén
Head of Swisscom Outpost
* * *
#### Pär
Lange
Partner Swisscom Ventures
* * *
#### Andreas
Tölke
Head FinTech & Digital Trust at Swisscom
* * * *
#### Laure
Willemin
Executive Vice President of Data, Analytics & AI at Swisscom
* * *
#### Thorsten
Jaecks
Director Customer Experience Design, Swisscom
* * *
#### Thomas
Zasowski
Head of Innovation
* * *
#### Beat
Schillig
Founder & President, Venturelab
* * *
#### Gavan
Collett
Head of Digital, Cablex AG
* * * *
#### Luigi Stefano
Bianchi
Manager of Innovation, Fastweb
* * *
#### Friederike
Hoffmann
Head of Connected Business Solutions, Swisscom
### Program partner
* * *
* * *
* * *
### Media partner
* * *
* * *
* * *
### Outreach partner
* * *
* * *
* * *
* * *
### More insights
StartUp Challenge 2023: an in-depth look at deep tech
A total of 240 applications, cutting-edge technology from promising sectors and committed young entrepreneurs – the Swisscom StartUp Challenge 2023. But in the end, only three could win.
* More
«We should be creating 100,000 new jobs in young tech companies in Switzerland.»
If Switzerland wants to hold its own among the international players in cutting-edge technology, it needs more investment capital. Here we talk to Dominique Mégret, Head of Swisscom Ventures, about his vision of Switzerland as a globally successful «deeptech nation».
* More
Two cleantech startups intensify collaboration with Swisscom
After winning the Swisscom Startup Challenge Cleantech, two startups have started projects with Swisscom. SmartHelio will use its technology to test the company’s solar panels in Ittigen, while Ecco, besides installing their energy solution, became a 3rd party service provider for Swisscom.
* More

text: # Data, Analytics and AI
## We Make Data Work
At DNA, we enable Swisscom to offer the best products, services and customer experience by leveraging our data into Al-based tools and analyses.
###  Aim for end-to-end solutions
Start with the simplest solution until the end results, then start adding complexity iteratively if needed.
###  Harmonize without constraints
Balance specific use-case requirements and shared good practices.
###  Collaboration beyond your sector
Find support within the tech community, understand and learn about the end goal.
###  AI-powered customer service
__ Find out more
### Network asset optimization
__ Find out more
###  Personalization and recommendations
__ Find out more
###  Predictive maintenance and ML-powered IT operations
__ Find out more
### Data quality improvement and monitoring
__ Find out more
## Data & Ethics
Swisscom deals with data and AI in ethical way.
Learn more
## What Makes DNA a Great Place to Work
We approach our data with great care and always in a value-driven mindset. We focus on synergies and enabling action. At DNA, you are heard, valued and trusted.
### Marianne Temerowski, Tribe Chief
"At DNA we have highly skilled and highly motivated people who see a purpose in what they do. I love working here."
### Jelena Malić, Data Scientist
"DNA is a place where innovations are born and data is used to break boundaries and make new discoveries - I am proud to be a part of it!"
### Maxime Darcot, Senior Engineer
“At DNA we work on cool and innovative topics in teams full of young, smart and international people.”
### Janic Siegenthaler, Product Owner
"At DNA we have a lot of interesting topics around data analytics, very high skilled people and an awesome culture!"
### Denniz Dönmez, Agile Coach
"What I like about our culture is the pragmatic approach to find solutions that work."
1.   2.   3.   4.   5.
__ Previous __Next
Learn more
## "When skilled people handle data with care, the resulting business impact can be nothing short of amazing."
Laure Willemin,
Executive Vice President of Data, Analytics & AI
## Do you want to join us?
Sneak peek at our open positions.
Learn more(opens in new tab)
## Contact
Do you have any questions? Do not hesitate to contact us. For any information about our Data, Analytics and AI topics please send us an e-mail.
Send e-mail(opens in new tab)

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Trainee
*
*
# Trainee programme for Master’s graduates
12 months, 2 or more project placements, 1 great future
The trainee programme gives you everything you need to get your career at Swisscom off to a flying start. You will gain an insight into different areas of business and activity, and start building a network that will come in very useful for your professional future.
Key info in brief (2.42 min.)
## What to expect
The trainee programme starts in October of each year. Aside from the practical placements which you choose yourself, you and your colleagues on the trainee programme will also attend different workshops to advance your personal and professional development. Plus, you’ll collaborate on exciting Swisscom business innovations alongside your colleagues. And, throughout the programme, you will benefit from the support and expertise of an experienced mentor.
## Requirements
You have an outstanding Master’s degree which you completed within the past 12 months. You also possess very good communication skills, a thirst for knowledge and commitment. Does the originality of your ideas impress people? Would you like to make a difference at Swisscom? If so, we look forward to meeting you.
## Applications
All trainee positions for the 2023 trainee year starting in October have been filled. We look forward to receiving your application from February 2024 for the start in October 2024.
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##### New approaches to IT security
# Why many companies are inadequately protected against cyberattacks
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Conventional security architectures today offer company data inadequate protection against unauthorised access. Zero Trust Network Access (ZTNA) shows you how your data can be kept secure in the future.
Text: Egon Steinkasserer and Patrick Strasser, 02 August 2021.
Fortifications and walls have always played an important role in protecting particular areas. Modern IT security architectures are often based on the same approaches that the Romans followed with Hadrian’s Wall and the Chinese with the Great Wall – seal off areas to control access. However, Greek mythology taught us that even the strongest walls offer no protection against a Trojan horse in the city.
In relation to computer networks, the term “perimeter” to denote the outline; i.e. the border. The architectural concept – perimeter security – is based on the principle that the perimeter is protected against attacks from the outside. All entities (computers, software, people, sensors, etc.) within the perimeter trust each other. Therefore, no special precautions are taken for mutual protection.
### Changing threat situation
However, threats now increasingly come from within the perimeter. Individual clients can be infected with malware by attackers; for example, while visiting a website or opening an email attachment. The target of viruses or trojans is typically not the initially infected computer but other more valuable systems, such as database servers or fileservers on the network.
A traditional firewall protects a network only from external threats, like a wall, but cannot protect it against internal attacks. Weak security mechanisms within a perimeter allow attackers to move freely, infiltrate and take control of other computers with extended access rights, and thus penetrate to the company’s most sensitive data. In security jargon, this is referred to as a “lateral movement”.
### Changed user behaviour and the public cloud
Company data and applications are increasingly accessed via various devices from outside the company network or anywhere else (on the move or in the home office). In addition, for various reasons (profitability, scalability, etc.), it makes sense for many companies to move applications and data to the public cloud; i.e. outside the traditional perimeter. The need to digitise and simplify interactions and processes with partners and other companies is another driver. In this case, too, the users and systems are outside the company perimeter.
These aspects mean that the traditional network perimeter, and thus perimeter protection, is becoming less important. If the “boundaries" of the company can no longer be defined easily, then the perimeter can no longer be defined and protected clearly.

text: These aspects mean that the traditional network perimeter, and thus perimeter protection, is becoming less important. If the “boundaries" of the company can no longer be defined easily, then the perimeter can no longer be defined and protected clearly.
Changed user behaviour means that data traffic is also shifting. The past was dominated by access to servers and services on the local company network. Access to the internet was the exception. Accordingly, data traffic was divided into 80% local company network (the intranet) and 20% internet. Today, sometimes 90% or more is generated on the internet. Centralising all data traffic via the company headquarters infrastructure in order to control it now makes less sense, since users, data and applications are increasingly located outside the company network (see figure below).
The use of SaaS (Software as a Service) implies that data traffic is decentralised, making it difficult to control. In the past, bandwidth and access speed on a corporate network were almost always better than on the internet. The nationwide provision of broadband internet for all households in Switzerland (at up to 10 Gbit/s) and on the go (with 5G+ up to 2 Gbit/s) is changing this.
Change in data flows and network architecture (source: Swisscom)
In addition, connections protected with the help of a virtual private network (VPN) often meet current security requirements only to a very limited extent. The goal of end-user VPNs is to establish a secure connection from an end device via an insecure network (internet) to the (supposedly secure) company network. This is ensured on the end device side by installed software (the VPN client), which encrypts data traffic, and on the company side by a corresponding VPN gateway, which decrypts the data again.
Conventional VPNs are based on a perimeter security architecture. The “barn door” to the company network is usually opened completely with the help of an activated VPN, just as if the client were physically located within a company site. Due to the mostly unrestricted access rights of the possibly infected client, attacks can take place barrier-free on many attractive targets in the same network. Unfortunately, to avoid the associated complexity, many installations do not use all the options for restricting access that are available for end-user VPNs.
In addition, VPN solutions often allow only limited transparency on user access. Only connections via the VPN tunnel or internet access at the company location are visible. All other access to SaaS solutions or cloud applications via any internet connection usually remains invisible to the company for performance reasons.
New security concepts are thus necessary to protect the use of data and applications, enable access to company data from anywhere and to meet the current threat situation in cyberspace.
### Zero Trust Network Access – trust no one

text: New security concepts are thus necessary to protect the use of data and applications, enable access to company data from anywhere and to meet the current threat situation in cyberspace.
### Zero Trust Network Access – trust no one
What is the solution if on one hand the perimeter no longer offers sufficient protection, and on the other access no longer occurs via the supposedly secure company network? The answer is – do not trust anyone and verify all connections permanently. This is exactly the principle on which Zero Trust Network Access (ZTNA) is based.
In a crowd of unknown people, there is no mutual (implicit) trust (source: unsplash.com)
As a comparison, imagine the network as a very busy public street in a city with many unknown people (see Figure above). In this environment, we hand over confidential information only to someone we know beyond doubt, who we expect to meet in this place and whose behaviour we classify as trustworthy. It’s also advisable for the information exchange to take place in such a way that the content is not visible to other uninvolved people. It’s also implicitly clear that only the necessary information is transferred (data minimisation).
ZTNA is based on these same principles:
1. All actors and entities in the network are generally regarded as untrustworthy.
2. External and internal threats exist at all times.
3. The network location is not a sufficient criterion for trust.
4. Every device, user and data access must always be authenticated and authorised continuously.
5. Access policies must be created dynamically and refer to as many context-specific parameters as possible at the same time (risk-based).
6. Only the minimum possible privileges (“least privileges”) are granted to each access in order to minimise the potential for damage in the long term.
7. It’s generally assumed that every IT system has security-relevant loopholes and that attackers are omnipresent (“assume breach”).
All devices, accounts or services, regardless of where in the network or in which subnet, are untrustworthy. Every connection between users, services and devices must be authenticated mutually (unambiguous identity) and authorised dynamically (legitimacy and risk profile of the access). Since every network or network element is assumed to be untrustworthy, every type of data traffic must be encrypted, regardless of whether it occurs via a public or a private network. Data access is authorised only for the minimum amount of resources or defined according to privileges. Each access must be checked continuously using the Kipling method for who wants access to what, when, from where, why and how.
Compared with perimeter architecture, in which authorisation takes place at the network level for an entire subnet and is based mostly only on IP addresses (and sometimes also MAC addresses), the attack area and the effects of an attack can be reduced dramatically using ZTNA.

text: Compared with perimeter architecture, in which authorisation takes place at the network level for an entire subnet and is based mostly only on IP addresses (and sometimes also MAC addresses), the attack area and the effects of an attack can be reduced dramatically using ZTNA.
ZTNA implies that authentication and authorisation take place constantly. However, this does not mean that users have to authenticate themselves manually all the time. In addition, as much contextual information as possible is included with each access. Examples include:
* device identity
* date and time
* current geolocation of the device (e.g. to restrict legitimate access to certain regions or nations)
* normal user and system behaviour versus anomalies
* device configuration (e.g. it can be checked whether certain security patches have been installed)
* deliberate limitation of the maximum number of simultaneously active users or sessions (throttling)
Access is granted only if all dynamically determined contextual information is within the prescribed parameters. Automatically calculated target parameters can also be compared with the current contextual information with the help of machine learning. This data-centric approach makes it significantly more difficult for attackers to achieve their malicious aims.
### Zero Trust Network Access for security and convenience
The limited performance or scalability of conventional end-user VPN solutions mean that employees may have to activate the VPN service selectively, but also deactivate it again (e.g. for video conferences, streaming, access to larger files stored in the cloud). This depends on whether they want to access resources in the company network or on the internet. This is far from beneficial to user-friendliness and productivity, since the establishment of the VPN tunnel is usually associated with a new login, an initialisation phase and thus an interruption to work.
With ZTNA, end-user VPNs largely become a thing of the past, as all connections are encrypted anyway and resources are accessed directly. Secure access to company resources takes place in the background, without user interaction and independent of the location. It’s therefore advisable to gradually replace end-user VPNs with ZTNA and additional technology (e.g. Cloud Access Security Broker, Threat Detection and Response, etc.).
However, ZTNA is much more than just the successor to VPN – not only can communication between users and applications be secured, but also communication between different servers or services (e.g. with identity-based segmentation to enable a Service Mesh).
### Single sign-on as the basis for improved user experience
Another aspect of security and simplicity concerns access control and administration of access policies. Today, users often have to contend with different logins and authentication methods for different resources (company applications, SaaS solutions, etc.). Centralisation of access control (single sign-on) using directory services, access policies and inventories can greatly enhance the user experience and security. Multifactor authentication (MFA), such as Mobile ID, further increases security and is now a minimum requirement.

text: Another aspect of security and simplicity concerns access control and administration of access policies. Today, users often have to contend with different logins and authentication methods for different resources (company applications, SaaS solutions, etc.). Centralisation of access control (single sign-on) using directory services, access policies and inventories can greatly enhance the user experience and security. Multifactor authentication (MFA), such as Mobile ID, further increases security and is now a minimum requirement.
Since users rarely have to authenticate themselves again with such solutions, multifactor authentication does not lead to any loss of productivity. Cryptographically secured strong authentication methods can further offer users a consistent experience, regardless of the device or service used.
### Increase workplace attractiveness with BYOD and “Multi Device”
Preferences for certain end devices and operating systems are individual. This is shaped increasingly by electronic consumer goods and internet services from the private sphere (the “consumerisation” of IT). Requirements for the form factor, operating system and performance of the device differ markedly depending on the activity. Employees also want to access company data and applications via private devices (bring your own device, BYOD) and use them for their daily work, usually to the benefit of the company. A public computer or a shared device should also be able to be used securely (for the company and employees) if necessary.
Ultimately, it’s about the attractiveness of the workplace and the freedom of employees to choose their way of working according to their preferences – an important factor in competing for the best employees (“War for Talents”).
The conventional approach to workplace management in which only end devices provided by the company can access company data is no longer up to date. The same applies to restriction to a single device. Many knowledge workers would like to be able to use a tablet and a private computer with a large screen in their home office, in addition to a smartphone and notebook (Multi Device).
Any end device can be used with ZTNA in combination with unified endpoint management (UEM) systems. Security requirements are always met, even if the devices are not provided by the IT department or are not or only partially managed by it.i.
All modern operating systems now have sophisticated mechanisms to secure any end device using company-specific security profiles and policies. The company can enforce security settings, requirements and restrictions on the registered devices or delete data from the device remotely (remote wipe). ZTNA includes the end device in the access control. This allows companies to ensure that only devices with certain properties or security settings have access to company resources. It doesn’t matter whether the device belongs to the company or to the employee.
Of course, ZTNA also supports browser-based access. In summary, ZTNA turns a restrictive workplace “trapped” in the traditional perimeter into a flexible and mobile “perimeterless digital workspace”.

text: Of course, ZTNA also supports browser-based access. In summary, ZTNA turns a restrictive workplace “trapped” in the traditional perimeter into a flexible and mobile “perimeterless digital workspace”.
Since February 2018, in addition to the traditional workplace, Swisscom has provided all its employees with an optional perimeterless digital workspace developed in the internal “Work Smart NOW Project”. In this flagship project, a zero trust architecture was implemented in order that mobile devices and private computers with many common operating systems and browsers could also be used comprehensively and securely. Currently, about 25,000 devices are registered:
* 11,000 iPhones/iPads with iOS/iPadOS
* 10,000 Android devices (mobile phones/tablets)
* 3,000 Windows devices (PCs/laptops)
* 1,500 Apple Macs with macOS
### Summary and recommendations
ZTNA represents a paradigm shift in how access to data and applications is granted. The approach includes mutual authentication of all users, devices and services, control of individual access and behaviour monitoring for anomalies. ZTNA also allows more rapid implementation of IT landscape changes and sustainable improvements to the user experience.
Even the thickest and highest walls are useless if the enemy is already inside the castle (source: Wikipedia)
Although the foundations for zero trust were laid back in 2003 in the Jericho Forum and several companies have implemented such large-scale projects successfully since then, adoption is still shockingly low across the board. Too many companies fool themselves with a perceived sense of security while still using outdated best practices.
The dangers of cyberspace are increasing constantly, as shown for example in the current Swisscom Cybersecurity Report on the threat situation in Switzerland. Swiss companies are also increasingly affected by ransomware attacks (extortionary trojans), as you can read in the latest MELANI half-yearly report from the National Centre for Cybersecurity. The majority of attacks take place indirectly via mobile users or decentralised locations. The National Institute of Standards and Technology (USA) has also recognised the need for a new security architecture, which is why the standardisation of zero trust was started in order to simplify use of the new capability.
The security guidelines for products and services that have been in force at Swisscom for many years take into account and promote the basic principles of ZTNA. We recommend that all companies become familiar with modern security concepts, in particular the topic of zero trust. In a first step, all user access to systems or company resources, which usually represent the greatest risk, should be secured with ZTNA (and MFA). In a second step, access between systems and services should be protected according to zero trust principles. In many cases, costs can also be reduced since manual administration of often thousands of firewall rules is no longer necessary and network complexity can be reduced massively.

text: Let’s look back at history and specifically at Greece. The millennia-old knowledge from Homer’s Iliad (the Trojan War) can now also be implemented in network security. Even the thickest and tallest walls are useless if the enemy is already inside the castle – trust no one and check everyone!
In Technology Insights, the Swisscom B2B CTO Office regularly reports and comments on current issues from the world of technology and innovation, demonstrates their importance for Swisscom customers and highlights relevant offers.
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#  ISG Provider Lens™ 2022: Study on the Future of Work in Switzerland
The workplace is undergoing a transformation, moving from internal company requirements towards people-focused workplace design. Swiss companies are now implementing hybrid working models to raise employee satisfaction and increase productivity.
In its study, the independent market research company ISG evaluates the performance, competitiveness and weaknesses of leading Swiss workplace providers.
Learn more about:
* The requirements for hybrid working models and employee experience and why these are becoming increasingly important.
* How the performance of major Swiss providers compares to the rest of the market in terms of workplace transformation, digital service desk & support and managed workplace.
* Why Swisscom is one of Switzerland’s leading providers of Future Work services in all three of the areas analysed.
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Recommended for: Business managers / IT specialists
Published: 24 October 2022
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IoT Climate Award
# An alarm system for reliable heating
In 2020, new installations of renewable heating systems in Switzerland outnumbered their fossil-fuel equivalents for the very first time. However, solar thermal systems continue to break down on a regular basis, with the result that their capacity cannot be fully utilised. Energie Zukunft Schweiz’s new IoT monitoring system, Loralarm, alerts operators to solar thermal system breakdowns in real time – very simply and at low cost.
Res Witschi, Delegate for Sustainable Digitalization
12 August 2021
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In 2021, Swisscom presented the IoT Climate Award for the second time. The award recognises companies that develop new IoT technologies aimed at protecting the environment. Third place this year was awarded to Energie Zukunft Schweiz for its innovative, IoT-based remote monitoring system, Loralarm, which identifies faults in solar thermal systems in real time and sends alerts to the system operator. Faults can therefore be resolved immediately and the system as a whole made more efficient. Loralarm also reduces the use of fossil fuels as an emergency measure that kicks in when systems break down or when heating output is reduced. The jury particularly praised the system’s simple operation, low price and high impact on climate protection.
## A competence centre to speed up the energy revolution
Energie Zukunft Schweiz (EZS) was founded in 2006 as an association between WWF Schweiz and nine Swiss energy suppliers. With the objective of speeding up the energy revolution in Switzerland, EZS advises energy suppliers, companies, public institutions and private individuals on planning, implementing and financing projects related to renewable energy and energy efficiency.
## Fully exploiting available potential
After analysing a random selection of solar thermal systems, EZS employees realised that these systems had a relatively high error rate: 17% of those installed in Switzerland malfunction and either fail to provide the correct heating, sometimes for weeks on end, or stop working altogether. Unlike PV systems, solar thermal systems are not fitted with a monitoring system as standard. This means that errors are only detected when routine checks are carried out and often go unnoticed for long periods. Moreover, when these systems break down, they are often automatically replaced by a fossil-fuel emergency heating system.
## A simple, smart solution
Using IoT technology, EZS therefore developed its remote monitoring system, Loralarm. The system comprises a battery-operated radio unit based on low power network technology (LoRaWAN) and a temperature sensor that can easily be mounted on a plug-and-play basis on solar thermal equipment and, in the near future, on heat pumps and ventilation units. Loralarm recognises temperature patterns and can therefore tell if, for example, a solar thermal pump is running at night and heating the roof. If it spots any irregularities or faults, it informs the operator automatically.

text: Stefan Liechti, EZS’s innovation team leader, explains that thermography-based solutions had been tested first, but had been found to be far less effective than IoT technology. With IoT, key values are constantly measured, sent to the monitoring portal via the Internet and analysed using algorithms. “Using the monitoring data, the operator can see from the warning message what kind of fault has occurred and can visit the site fully prepared if absolutely necessary. The system therefore always runs at maximum capacity and at lower cost,” says Stefan Liechti.
## Climate-related technology
On average, each Loralarm device saves 3 tonnes of CO2 emissions per year. EZS estimates that Loralarm can generate a total of 30 GWh of energy savings in Switzerland. The equivalent reduction of 8,500 tonnes of CO2 per year has the same effect as replacing 2,000 oil-fired heating systems with renewable alternatives.
## Exploiting potential with IoT
Stefan Liechti believes that using IoT in building technology has enormous potential. Renewable heating systems are growing in popularity and it is now completely normal for new buildings to be fitted with renewable systems. IoT can play a major role in ensuring the full potential of installed capacities can be exploited. EZS has been developing Loralarm in order to make it compatible with other heating and ventilation systems. Since IoT technology is still relatively new, there remains a shortage of market-ready devices and those that do exist are not very well known. But Stefan Liechti is confident: “Monitoring systems will soon come as standard with solar thermal systems and heat pumps too!”
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text: Posted on 9\. December 2022Text: Hansjörg Honegger | Media: Swisscom & zvg
_The shortage of skilled workers is demanding completely new approaches from Swiss companies. Today, a work-life balance, a wide range of training opportunities and, last but not least, a modern workplace are minimum requirements._
In summer 2022, a psychologically important milestone was crossed in Switzerland: the number of vacancies exceeded 100,000 for the first time. To be precise, the Swiss economy was unable to fill 114,000 job positions in July 2022. The battle surrounding the shortage of skilled workers has thus become even more acute in recent months.
Not all sectors are affected to the same extent, and it is currently difficult to assess the long-term impact of the COVID-19 pandemic on the labour market. It is clear, however, that industries oriented towards manual labour need to be particularly well-prepared. It’s just as difficult to find engineers, nurses and IT specialists as it is to find tradespeople, as the 2021 Skills Shortage Index published by Adecco Switzerland shows.
## Who will replace the boomers?
The reasons for the shortage of well-trained workers can be quickly identified. On the one hand, Switzerland is in the midst of a dramatic demographic change: the baby boomers – i.e., the post-war generation – are retiring. Around 800,000 people are expected to retire in the next ten years. There is a gap of hundreds of thousands to replace these departures. On the other hand, a generation is now entering the labour market that is confidently demanding more part-time work, greater flexibility and a healthy work-life balance.
For many companies, the question arises as to how they can even fill vacancies. And just as important: how they can retain their employees. Around half of employees are thinking about changing jobs. No less than 25% have actually done so since the start of the pandemic. Lucas Zehnder, a headhunter and consultant at Rockstar Recruiting, depends on this urge to change. But he puts it into perspective: ‘The issues that drive job seekers today are by no means new. A friendly environment and a positive, healthy corporate culture are at the top of the list of requirements. By the way, this was exactly the same even before large-scale digitalisation,’ emphasises Zehnder.
## Advancement of women and continuing education

text: ## Advancement of women and continuing education
Patrick Minder, Head of Platforms & Applications at Swisscom and the boss of around 1,000 IT professionals, has a similar perspective. ‘Our most important task is to retain people.’ Minder points out what he believes to be particularly important: ‘Reconciling work and family life is particularly important for younger colleagues. As a company, we have to create the right conditions for this.’ An important part of this is having a modern workplace with the ability to work remotely and with seamless communication across multiple channels. Just as important is the continuing education offered by Swisscom: ‘My colleagues work in an environment that is changing dramatically. Even 50-year-olds wonder what they will do in five or ten years’ time and whether their expertise will be enough. That’s why we make every effort to keep these people up to date.’
## Salary is not the most important thing
It has paid off: attrition in Patrick Minder’s department is less than 10%. ‘Up to 20% is normal in our industry.’ Especially in the IT sector, where even apprentices are often paid six-figure annual salaries – usually by large international companies. Accordingly, neither Patrick Minder nor Lucas Zehnder believe that a Swiss SME will be able to keep up with this financial competition. Zehnder emphasises that in these highly competitive professional fields, it’s primarily about nurturing the community: ‘I actually do nothing else all day.’ If the interpersonal aspect works well, then the financial aspect is often of secondary importance. This is what various job satisfaction surveys have shown: money is not the main motivation for many employees in Switzerland. Zehnder emphasises that this is completely independent of the age of the respondents. The younger generation loudly and confidently puts forward their demands, in particular for part-time work, meaningful work and a high quality of life.
## A modern workplace is essential
‘Younger job seekers have a clear vision of what their workplace should look like today. If an employer can’t meet these requirements, they’re in a bad position when it comes to recruiting,’ says Zehnder. Ten years ago, people feared that digitalisation would destroy millions of jobs, but today the focus of discussion has completely shifted. ‘Digitalisation means that I have to do fewer boring tasks and can concentrate on the important things,’ emphasises Zehnder. Poorly digitalised processes, an outdated IT infrastructure and a lack of opportunities to work from anywhere not only kill efficiency, they also scare off new talent. ‘Applicants have very little patience with outdated IT workstations. In this case, your own infrastructure often sets the standard. This also enables flexibility in terms of the time and location that is required,’ notes Patrick Minder.
## Rethinking older employees

text: ## Rethinking older employees
Finally, both emphasise that the battle for younger talent can only solve part of the problem. The fact remains that the baby boomers will retire and leave a delicate gap. For this reason, says Minder, it is imperative to rethink how we deal with pensioners: ‘Many people are willing to work even after their 65th birthday, but not on the same terms anymore.’ However, this requires a high degree of flexibility on all sides. The salary system needs to be rethought, as does the handling of responsibility and the division of labour. But it’s worth it, says Minder: ‘If we can use new models to convince older people to stick around for a few more years, everyone wins. And why should we frivolously renounce the experience of these people?’
### Tips to counter the shortage of skilled workers
* Continuing education: Invest in your existing workforce, not just in recruiting.
* Working environment: Maintain interpersonal relationships. People don’t just work for money, they also want respect, freedom and appreciation.
* Modern work environment: Invest in modern infrastructure. Otherwise, you will have fewer opportunities in the job market. Automate undemanding work.
* Flexible working models: Gen Z has very different demands to those of the baby boomers. Be flexible – new technologies make it easier.
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## New Work: solutions for modern collaboration
The way we work today requires flexible solutions for communication and collaboration. Keen to increase productivity and innovation in your company? You need a workplace solution that is up to the job.
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text: Posted on 6\. April 2023Text: Andreas Heer | Media: Boris Baldinger
_New heights are being reached in a canton famed for its mountains: Kantonsspital Graubünden, a hospital in Chur, the capital of the Swiss canton of Grisons, has proven that summits can also be scaled in the IT world. Its achievement has been to build a clinical information system in the public cloud using cutting-edge technology. But how does it ensure data protection?_
Look through a window at Kantonsspital Graubünden hospital in Chur and you may well see the peaks of the Calanda massif. Given the imposing mountain scenery, it takes little imagination to understand why this area is so popular with hikers and skiers alike. Mountain air is considered healthy. And it obviously boosts the imagination, given not only the many well-known artists who come from Grisons or have settled there, but also the work ongoing in the hospital’s IT department, where an innovative project is in the making.
CIO Martin Pfund is pursuing innovative plans there with a cloud-based clinical information system (CIS). While clouds are not popular with mountain hikers, the head of IT sees them as the future for hospital computer systems. ‘For me, the cloud is a cornerstone of digital transformation,’ he emphasises.
## A CIS in the public cloud
With his plans, Martin Pfund has set his sights as high as the mountain peaks in the canton. He recently demonstrated with a proof of concept (PoC) that a clinical information system (CIS) can be operated in the cloud. Specifically in this case the Microsoft Azure public cloud. A cloud-native version of the CIS from CompuGroup Medical (CGM) has been used to create a modern system based on state-of-the-art cloud technologies.
While this is certainly an ultra-advanced solution, having highly sensitive patient data in the public cloud sounds about as tempting from a security perspective as an impending rockfall. In fact, the cloud infrastructure itself is better protected against cyberattacks than most on-premises installations. But how can data protection be guaranteed in the public cloud? ‘Of course, data protection was the biggest hurdle in the project,’ Martin Pfund candidly admits.
> ‘Protecting SaaS cloud solutions with a “bring your own encryption” service such as e3’s Centraya CASB requires a balance between protection and functionality. There’s also always a bit of scepticism that needs to be addressed when it comes to encryption. We were able to accomplish all of this within the PoC.’
>
> Thomas Fürling, CEO of e3
The solution is to store sensitive information in the cloud in an unreadable format. To meet data protection requirements, sensitive information is first encrypted via a gateway from Swiss security provider e3 and then stored in the cloud. If such data were to fall into the wrong hands, little could be done with them, let alone any conclusions drawn about personal patient information. ‘This allows us to ensure that patient data is handled responsibly,’ emphasises Pfund.

text: But simply encrypting the sensitive information when it is saved is not enough, he adds: ‘It is clear from the guidelines issued by the Federal Data Protection and Information Commissioner (FDPIC) that we need to manage the data encryption key, not, for example, the cloud provider.’ This means that neither Microsoft as the operator of the cloud environment nor CGM as the provider of the CIS software can read the sensitive data. Anyone who gains access to patient data outside of Kantonsspital Graubünden (KSGR) will not glean any useful information. In a sense, the encryption serves as a protective forest, preventing data leaks and unwanted access.
Martin Pfund, CIO Kantonsspital Graubünden.
## ‘CIS as a Service’, a (European) premier
Martin Pfund is breaking new ground with an CIS from the cloud. And perhaps one day tourism brochures will not only state that the canton of Grisons is home to Davos (1,560 metres above sea level), Europe’s highest town, but also probably Europe’s first ‘HIS as a service’ from the public cloud.
Why is such pioneering spirit evident at KSGR of all places? ‘The shortage of IT specialists is one of the drivers behind this project,’ explains Martin Pfund. ‘With decentralised healthcare in the canton of Grisons, with its high number of regional hospitals due to its topography, having a common basis for individual CIS reduces IT costs.’ And scarce IT specialists don’t have to worry about operating the infrastructure as well. This task is handled by the respective project partners. For example, if someone has to visit a hospital in Europe’s highest city, Martin Pfund wants their patient data to be collected in an infrastructure that is similar to that used in Chur, almost 1,000 metres further below.
Having the same CIS in all hospitals would also make work easier for employees. ‘Due to the shortage of skilled workers, specialists will increasingly have to work across different sites,’ says Martin Pfund. ‘And that’s why it’s an advantage if employees are encountering the same familiar system everywhere.’
## The right step into the future
Collaboration of this kind between individual hospitals is, of course, simplified by the cloud. However, the multi-client capability of the CIS also plays an important role, emphasises Martin Pfund: ‘With the cloud, we have found an approach that ensures that all hospitals work on the same platform, while enabling the regional hospitals to retain their independence and use the functions of the CIS that are important to them.’

text: ## The right step into the future
Collaboration of this kind between individual hospitals is, of course, simplified by the cloud. However, the multi-client capability of the CIS also plays an important role, emphasises Martin Pfund: ‘With the cloud, we have found an approach that ensures that all hospitals work on the same platform, while enabling the regional hospitals to retain their independence and use the functions of the CIS that are important to them.’
> ‘We are delighted that Kantonsspital Graubünden, a pioneer in the Swiss healthcare system, has successfully tested CGM’s CIS in a PoC in the Microsoft Azure cloud. The pioneering CGM on Azure PoC was implemented in collaboration with our partners Swisscom, CGM and e3 and is a significant milestone for Microsoft Switzerland. It promotes innovation and technological progress in the healthcare sector and meets the most stringent compliance and data protection requirements through Microsoft’s Swiss data centre. The multi-client and scalable solution without infrastructure life cycles offers KSGR the highest security features and flexibility, with a focus on improved patient care. The final implementation would make a significant contribution to the digitalisation of the healthcare system in Switzerland.’
>
> Denise Richard, Account Executive & Public Sector Industry Lead Health, Microsoft Switzerland
This is not dissimilar to the models of nearby ski resorts, some of which have joined forces to provide a more attractive offering for customers to the benefit of all. The architecture, developed by Swisscom cloud architects in collaboration with KSGR, represents a win-win in a way. Regional hospitals benefit from a wider range of CIS functions than could be cost-effectively provided as a standalone solution. And profitability is definitely a factor, as Martin Pfund emphasises: ‘If we manage the cloud properly and only use the resources we really need, we save compared to on-premises costs.’
This means, for example, shutting down test and development systems overnight, but also ramping up resources at peak times. Scalability is the advantage of the cloud that has made this architecture popular in the first place.
However, the road to a successful proof of concept has been long and rigorous. ‘We have really felt the pressure of taking on this pioneering project,’ admits Pfund. ‘The partnership with Swisscom has made it a lot easier for us. Both sides recognised the potential of this project.’ This pioneering spirit was supported by the courage, perseverance and pragmatism of the parties involved – qualities that were also needed by the mountaineers who undertook the first documented ascent of the Calanda massif almost 500 years ago.

text: > ‘Everyone may be talking about cloud-based applications, but they have not yet arrived in every industry. Particularly in the healthcare sector, there are reservations when it comes to data security and availability. It was precisely these aspects that were addressed with the PoC. Swisscom used its expertise in other sectors, such as banking, to make the project a success. In doing so, Swisscom is providing important impetus for digitalisation in the healthcare sector and confirming its role as a partner for service providers.’
>
> Christian Westerhoff, Head of Vertical Healthcare, Swisscom
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## Max the “hacker”
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## Water on the ground, backup in the cloud
How a Swiss SME introduced a cloud-based backup after water damage and, in doing so, improved its data protection. A field report from the industry.
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text: ## Smart ICT
#  «Field service has become easier and more productive.»
Andi Wyss
Project Manager
###  The story in brief:
The technicians from Inrag AG provide on-site support for around one hundred systems – not everything can be done via remote maintenance. Thanks to a comprehensive ITC solution from Swisscom, they can now be more productive in their work.
Around one-third of the petrol and diesel used in Switzerland is handled by the Swiss river ports along the Rhine river. The fuel arrives in ships and cargo trains, is picked up by tankers, and ultimately delivered to filling stations around the country. The huge storage tanks make for an impressive scenery.
Right in the middle of a labyrinth of pipes is Andi Wyss. The project manager at Inrag AG is standing next to an Inrag dosing system and explains the device’s purpose ‘It adds the secret, fuel brand-specific formula – which upgrades the fuel with the performance boosters from the respective oil companies – to the fuel flowing from the storage tank into the tanker.’ The Inrag technology plays a key role when it comes to transforming fuel into branded fuel: The tanker arrives, the driver checks in using a card, and the truck’s tank is automatically filled with the right formula.
##  About Inrag AG
* Activities: Instrumentation and automation, pipework and mechanical engineering
* Workforce: approx. 30
* Location: Muttenz, Switzerland
##  The project with Swisscom
* Improving the work efficiency of field service personnel
* Saving time through automatic data backups
* Improved data security and availability over the phone
###  Inrag AG is using this Swisscom product with great success
##  Smart ICT
Smart ICT provides effective relief for the SME. Swisscom ensures secure IT operations and communications – including flat rate calls within Switzerland – and offers a professional support hotline for the employees. It provides the company with the necessary workstation and laptop computers, cloud server, Office and anti-virus software. Depending on the employee’s job profile, the IT workstations can be configured to individual preferences.
To the offer
###  ‘Data losses? That would be a disaster!’
Another important device made by Inrag can be found in the filling plant: The flow meter documents the quantity of fuel that is dispensed from the storage tank. The customs authority is so keen on this that they carry out inspections and have a closer look at the goods incoming and dispatch departments. Andi Wyss and his crew are responsible for making the numbers stack up in Switzerland’s fuel storage facilities – which is why they regularly calibrate the metering instruments. They must be ready to present all data from the filling plants to the customs authority on request. ‘Losing this data would be a disaster for our customers’, Andi Wyss notes. ‘Up until only a few months ago, we used tapes for our daily data backups. Luckily that’s history now.’
###  Let down by your ICT? Here’s what to do next:

text: ###  Let down by your ICT? Here’s what to do next:
Inrag’s data backup is now taken care of by Swisscom – automatically and reliably in the Swisscom Cloud. It is one of many elements of the new comprehensive ICT solution Inrag has purchased at a fixed monthly price. The search for a new ICT solution was triggered by numerous problems with other providers: Working with the different programs – which included the resource-draining ERP – that ran on the outdated server, was frequently difficult. The service was also expensive and lacked transparency. The performance of the telephone provider also fell short of our expectations. Andi Wyss summarises: ‘It was a difficult starting point for further developing our processes and making them more efficient’. ‘A field service technician who has to drive back to the office only for downloading a system software update? Customers with urgent issues who are unable to speak to anyone over the phone? That’s just not on. This is why we contacted Swisscom – not least because we were aiming for a comprehensive solution from a single source.’
«Customers who are unable to contact us? That’s just not on.»
Andi Wyss
Project Manager
###  A single integrated system – not piecemeal solutions.
Swisscom got their local partner baselnetgroup involved and, over the course of several meetings that clarified Inrag’s requirements, developed a clear plan. The comprehensive solution sees Swisscom taking over the operation of all ICT components – on the basis of state-of-the-art technologies. Inrag accesses all data and applications from the Swisscom Cloud, also from mobile devices anywhere in the world. Calls to landline and mobile phones, e-mails, Microsoft 365, managed security with a firewall in the Swisscom Cloud, managed backup and on-site support provided by baselnetgroup are also among the included features.
###  Exciting new possibilities with the cloud platform.
The provider switch has certainly been worthwhile for Andi Wyss: ‘At last our 15 field service employees can work while out in the field, with secure and fast access to the system documentation – and without interrupted connections. Everything has just become a lot less complicated. Working from home, for example, was an absolute no-go back in the old days. The Cloud is the flexible foundation we need for developing our business. And, last but not least: We feel at home with Swisscom, it’s as simple as that!’
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## Interactive whiteboards
#  Giant screens for meetings and group work
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Put an end to old-fashioned meeting rooms and complicated video conferencing: Interactive whiteboards promote group discussions and stimulate precisely those skills that are becoming increasingly important in the world of work.
Text: Urs Binder/Andreas Heer, august 2017, updated 1 july 2019
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Collaboration tools are supposed to be fun. If a Forrester study from autumn 2016 is to be believed, this is what more than half of all employees demand. At the same time, one in every three people avoids conventional meeting rooms. Reasons for this include poor room design, outdated connections, complicated video conferencing systems, and tools that don’t meet their needs.
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###  From a meeting room to a collaboration area
Collaboration tools have improved significantly. Conference rooms are also being used differently as a result: It used to be that employees met there physically and conducted a meeting, documenting any topics they discussed on whiteboards and flipcharts. Video conferences came next and nowadays more and more people are working together in a meeting room via notebooks. The teams have communication tools such as Microsoft Teams or Cisco Webex Teams at their disposal, employees have access to content from the cloud and use digital tools such as digital notes – Sticky Notes or Post-its – for commenting and brainstorming. The problem: The meeting rooms themselves have hardly undergone any changes. Traditional conference rooms or “meeting rooms”, as they are still often called today, are not equipped for digital approaches.
Participants want to be able to use the same collaborative approach to their work that they are accustomed to in their everyday lives. They want to combine physical conferencing with digital applications, which is nearly impossible in traditional rooms. This makes employees like meeting rooms even less.
So it’s high time for something new: The Surface Hub 2s from Microsoft and the upgraded Cisco Webex Board transform meeting rooms into a collaboration arena. Large multi-touch systems offer far more than traditional video conferencing systems. These solutions are designed to provide optimal support for teamwork. Participants can easily join a conference and use a pen to make comments directly on the screen. Appointment, workflow integration and cloud storage tools come built in. And the screens are large enough to easily write and draw on.
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###  Microsoft Surface Hub 2s
The Surface Hub 2s is thinner, lighter and significantly better than its predecessor. There are currently three 50-inch versions available. The Surface Hub was conceived as a whiteboard for group work. Participants can use the integrated applications without logging in and display items from other applications or websites from their Windows computer or Android mobile device right on the whiteboard. This works wirelessly via Miracast (Android and Windows 10) or via a Surface Hub app for macOS and iOS.

text: Using Microsoft’s Whiteboard app, participants can collaborate directly on the Surface Hub or remotely. External users connect via Skype for Business or Microsoft Teams. The Surface Hub has two HD cameras with a 100-degree field of view, four microphones and stereo speakers.
With the Surface Hub 2s, a team spread over several locations can “put their heads together” and work on the same whiteboard. This enables creative, cross-location collaboration in real time: The participants design, create, draw, mark, comment and share content in an uncomplicated way. And, of course, Office documents can also be opened and displayed on the Surface for collaboration.
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Microsoft’s Surface Hub 2s is suitable for digital group work across sites.
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Perhaps the best innovation is the optional battery. This makes the Surface Hub 2s mobile. Networked via WLAN, the whiteboard can be moved freely through the open space.
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###  Cisco Webex Board
The Cisco Webex Board is now also available with a diagonal screen size of 85 inches. The basic idea is the same as for the Surface Hub: Whiteboard features and video conferencing for team collaboration. Cisco relies on its Webex Teams and Webex Meetings collaboration solution throughout. All applications and content are cloud-based.
Registration on the Webex Board couldn’t be easier: The mobile device uses “Proximity Pairing” to connect automatically via ultrasound when you approach the Webex Board. Once registered, all contents of a participant’s Webex Team Space are available for use on the board – the board essentially becomes the participant’s own Webex device. Everything that is changed or newly created in a meeting automatically ends up in the personal Webex Space.
For video conferences, the Webex Board offers a 4K camera and an “acoustic antenna” (microphone array) with twelve elements. This ensures that participants’ voices are clearly recorded regardless of their position and transmitted in high quality.
The whiteboard app was expanded in June 2019 to include endless drawing boards and digital notepads. Plus speech recognition and artificial intelligence are supposed to enhance the user experience even further. The board will then understand spoken commands like “Hey Webex, start recording the meeting” or “Hey Webex, add John to the meeting”.
Another scenario uses face recognition. When someone enters the room and the Webex Board detects that the person has scheduled a meeting, a greeting sounds from the speakers: “Hello John, do you want to join your planned meeting right now?”
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The Webex Board from Cisco stores all applications and content in the cloud.
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###  Google Jamboard
Google presented a comparable product in 2017 with “Jamboard”. It includes features such as whiteboard, direct access to cloud storage and video conferencing. Like the Surface Hub and the Webex Board, the Jamboard is part of a comprehensive ecosystem – in this case the Google G-Suite. Currently Jamboard is not available in Switzerland.
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###  Meetings and the rooms are changing

text: * * *
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The Webex Board from Cisco stores all applications and content in the cloud.
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###  Google Jamboard
Google presented a comparable product in 2017 with “Jamboard”. It includes features such as whiteboard, direct access to cloud storage and video conferencing. Like the Surface Hub and the Webex Board, the Jamboard is part of a comprehensive ecosystem – in this case the Google G-Suite. Currently Jamboard is not available in Switzerland.
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###  Meetings and the rooms are changing
Meeting rooms have undergone tremendous changes in recent years. Large, rarely used meeting rooms are transformed into small “Huddle Rooms” that allow a spontaneous exchange of ideas. The furniture also needs to be rethought. With a digital whiteboard, chairs and tables are often no longer necessary and only prevent the “flow” hoped for during the “Ideation Workshop”.
Cloud-based applications make it possible to enter the room only with a smartphone and immediately start collaborating across locations. The large screen of the digital whiteboard can be used for this purpose.
The preparations for meetings and especially meeting follow-up are also completely different. During the meeting everything is annotated directly and stored online. No more follow-up steps – notes, minutes, photographing flipcharts and sending them to all participants – are necessary.
When it comes to joint project work, brainstorming and communication with colleagues, the interactive whiteboards are an important evolutionary step on the way to a modern working environment. However, it is imperative that employees have the support of a change management programme so they can really take advantage of the new opportunities.
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###  Side-by-side comparison of interactive whiteboards
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Swisscom offers a wide range of products and services that enable new, smart ways of working. Our Work Smart coaches will be happy to advise you and show you which tools are best suited to your company.
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## Client Lifecycle Management in today’s banking
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### The added value of hybrid Client Onboarding
Banks use a Client Lifecycle Management system to digitise and optimise their customer care processes. (New) customers use Client Onboarding to apply for one or more accounts, cards or e-banking from home or in the self-service zone of the branch. Thanks to Swisscom’s hybrid approach, customers can start opening an account in the self-service zone, ask the consultants for advice in between, submit a copy of their ID card online and complete the account opening at home. All data and the process status are retained despite switching between channels.
### The added value of Client Onboarding Banking
Swisscom Client Onboarding adapts to the needs of your bank. From corporate identity and selection of KYC data and products through to account opening documents with signing procedures. The process is fully automated with a continuous transfer of data. Once the application document is signed, customers can access the accounts or new products, and use all services. This is popular with the customers, reduces errors and workload for the back office, and gives consultants more time to focus on customer service.
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#### Your benefits
Hybrid Client Onboarding in branch and/or at home
Identical opening process in branch and using online self-service
All data subject to preliminary checks in compliance with the applicable rules and regulations
#### When is it the right solution?
Client Onboarding is the hybrid solution for new customer acquisition and is independent of time, place and device. It digitises and standardises processes, automates tasks in the front and back office, uses both the in-branch and self-service channel, improves the efficiency of processes and increases security.
What’s in it for you:
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* All Client Onboarding steps adapted to your processes
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* Comprehensive: includes CI/CD, KYC questions, product universe, politically exposed person checks and address verification as well as online identification using ID checking of the machine-readable zone.
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text: * Individual: Client Onboarding can be parameterised quickly and easily and go live immediately.
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#### The biggest advantages for you
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Understand what you are buying by testing all of the client onboarding features for 3 months. Client Onboarding can be customised with a logo, CI/CD, KYC data, product universe and account opening documents. You can onboard up to 100 customers over the 3 months.
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#### Client Lifecycle Management System
Our CLMS covers all phases of your customer relationships. From client onboarding and customer care to termination of the relationship. You can customise each process individually. The integrated regulations ensure compliance with all regulatory requirements.
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#### Client Onboarding Banking
There are several benefits for your customers. Firstly, they are able to open accounts or take out products quickly, around the clock and without any physical paperwork. Secondly, they can access their accounts and use all services as soon as they have digitally signed the application.
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### Application examples
#### Hybrid Client Onboarding
In branch and/or at home
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Hybrid Client Onboarding from Swisscom covers the entire onboarding process. The system guides users securely through every process step on a workflow basis, automatically checking all data and preparing it for the back office and compliance department. Thanks to the hybrid approach, you can switch between the branch and self-onboarding channels at any time.
For example, the customer advisor starts the client onboarding, records all KYC data and discusses possible products with the new customer. The customer needs more time to make a decision. In the evening at home, the customer continues the onboarding started by the consultant, selects products from the product universe, completes the integrated online identification and finalises the client onboarding independently.
Of course, you can also start the other way around or switch between channels several times.
A document set is generated for each use case.
Possible products and banking services:
* Payment accounts (CHF/EUR private accounts)
* Savings accounts (CHF/EUR, young people/children)
* Pension accounts (savings 3a/third pillar)
* Bank and Maestro cards
* Credit cards (CHF/EUR)
* Prepaid Mastercard
* Product sets/account sets
* E-banking with signed account opening documents
#### Integration
within the website and/or banking processes
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Client Onboarding from Swisscom can be seamlessly integrated within the
* Bank website (24/7) via the CLMS self-service interface (CLMS self-service GUI)
or
* Bank processes via the CLMS branch interface (CLMS Branch Case GUI)

text: * Pension accounts (savings 3a/third pillar)
* Bank and Maestro cards
* Credit cards (CHF/EUR)
* Prepaid Mastercard
* Product sets/account sets
* E-banking with signed account opening documents
#### Integration
within the website and/or banking processes
* * *
Client Onboarding from Swisscom can be seamlessly integrated within the
* Bank website (24/7) via the CLMS self-service interface (CLMS self-service GUI)
or
* Bank processes via the CLMS branch interface (CLMS Branch Case GUI)
and covers the entire onboarding process. The system guides the new customers or customer advisors securely through every process step on a workflow basis, automatically checking all data and preparing it for the back office and compliance department. An account opening document set is generated for each use case.
Possible products and banking services:
* Payment accounts (CHF/EUR private accounts)
* Savings accounts (CHF/EUR, young people/children)
* Pension accounts (savings 3a/third pillar)
* Bank and Maestro cards
* Credit cards (CHF/EUR)
* Prepaid Mastercard
* Product sets/account sets
* E-banking with signed account opening documents
* * *
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text: #  Enterprise Telephony
On this page:
Find out how to switch to the new Enterprise Telephony service (app or client), set it up and use it on your mobile phone or computer.
* What is Enterprise Telephony?
* Switch to Enterprise Telephony
* Important documents and release notes
* Using Enterprise Telephony
* FAQs
##  What is Enterprise Telephony?
With the Enterprise Telephony service, you can make calls via audio with your fixed network business number, even if you are out of the office. Incoming calls can reach you on your smartphone/tablet or computer/laptop via your fixed network number. The service can be used through smartphone apps and desktop clients.
##  Switch to Enterprise Telephony
The Enterprise Telephony service offers your business lots of features and an improved user experience. Different steps are required to switch from the Business Communication app or Business Telephony app to the new app, depending on the service.
* Smart Business Connect
* inOne SME
* Managed Business Communication
_​_ macOS
11.0 Big Sur or greater, 4GB RAM, 2GHz Dual Core CPU, 400MB Disc Space
_​_ Windows
Windows 10 or greater, 4GB RAM, 2GHz Dual Core CPU, 400MB Disc Space, Microsoft.Net 4.8
_​_ iOS
iOS 14 or higher
_​_ Android
Android 9.0 (Pie) or higher
##  Important documents and release notes
**Release notes**
Release Notes (Enterprise Telephony)
**Daily use**
iPhone video guide​
Android video guide
Compatible headsets and desk phones(opens in new tab)
Enterprise Telephony: First steps mobile app factsheet(opens in new tab)
Enterprise Telephony: First steps desktop client factsheet(opens in new tab)
Feature list (Enterprise Telephony)
Port list (Enterprise Telephony)
Factssheet "Go Integrator Cara"
**Legal aspects**
User agreement(opens in new tab)
##  Using Enterprise Telephony
#### Forgot Password?
Smart Business Connect
Use the "Forgot your password?" button on the Enterprise Telephony login page to navigate to your My Swisscom (customer center) or contact your company administrator.
inOne SME
Navigate to your My Swisscom (customer center) using the "Forgot your password?" button on the Enterprise Telephony login page.
Managed Business Communication
Contact your company administrator. They can assign you a new password.
#### Invite employees
Send an invite to your employees and enable them to use the app or client for calls too.
###  How it works
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1. Set delivery address
Specify the personal delivery address (e-mail or mobile number) for each employee on My Swisscom, under the "Enterprise Telephony App" tab.c
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1. Personal message
You now have the option to include a personal message.
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1. Invitation sent
The employee can now download and install the app.
1.   2.
__ Previous __Next
When you send the invitation, the employee receives a message with their user name and the link they can use to download the Enterprise Telephony app. The password is set in the app by clicking on "Register/forgotten password" in the first step. The user can then following the instructions on My Swisscom to start using the application.
#### Features

text: The employee can now download and install the app.
1.   2.
__ Previous __Next
When you send the invitation, the employee receives a message with their user name and the link they can use to download the Enterprise Telephony app. The password is set in the app by clicking on "Register/forgotten password" in the first step. The user can then following the instructions on My Swisscom to start using the application.
#### Features
With Enterprise Telephony, you can use your fixed network business number to make calls from your smartphone or your laptop, even if you are out of the office. Incoming calls to your fixed network number will reach you anywhere. You can control your availability any time using call forwarding and other telephony settings, wherever you are.
The Swisscom address book (including external company contacts) is available for all users, alongside the local directory and internal company directory. The settings for this can be found in My Swisscom (Customer Center).
Telephone conference calls involving several participants are also possible. More information can be found in the factsheets and operating instructions under “Important documents and release notes”.
For the app to function correctly, you will need to allow the necessary microphone, camera, contacts and call authorisations.
#### WLAN
Ensure that your WLAN network is professionally and optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.) If you have poor WLAN reception, switching to the mobile network can improve it.
#### Voice quality
Check your smartphone to ensure that:
* Mobile data is switched on.
* Any energy-saving modes (especially Android) and settings for saving data are switched off.
#### Connection problems
In many places, the network quality of the WLAN or mobile data network is insufficient for real-time communication. This is reflected in poor voice quality, inaccessibility or dropped calls. If this is the case, Enterprise Telephony offers a good alternative with the BroadWorks Anywhere function.Further details on this function can be found in the Mobile factsheet and in the operating instructions under “Important documents and release notes”.
This function is only available for users of the Swisscom services Smart Business Connect and Managed Business Communications..
##  FAQs
#### Can I use the app without a SIM?
Yes, the app can be used on your mobile phone without a SIM. You will need to ensure, however, that your WLAN is optimally configured to use the app. If the Access Points are configured incorrectly or not optimally positioned, you may experience quality problems during calls (dropped calls, lack of audio connection, number unobtainable, etc.)
#### Can I use Enterprise Telephony on multiple devices?
You can install the Enterprise Telephony App on any number of devices, but you can only use it on two devices at the same time (smartphone, tablet or computer). As soon as you log in on a third device, both other devices are automatically logged out.

text: #### Can I use Enterprise Telephony on multiple devices?
You can install the Enterprise Telephony App on any number of devices, but you can only use it on two devices at the same time (smartphone, tablet or computer). As soon as you log in on a third device, both other devices are automatically logged out.
#### Can I create my own user name and password?
You can set your user name in My Swisscom. Setting your own password depends on the service you use. inOne SME office customers can set their own password in My Swisscom or by clicking on "Forgotten password" directly in Enterprise Telephony. Smart Business Connect and Managed Business Communications customers cannot currently set their own password, but can reset it in My Swisscom.
#### Do roaming costs apply if I use Enterprise Telephony abroad?
If roaming data is included in your mobile subscription and you have remaining data volume, you can use the app abroad for free. Otherwise, using the app is only free abroad when you use a WLAN connection.
#### How do I search for contacts in the app?
Desktop: Contact management is divided into 3 areas: 1. Contacts, 2. Favourites and 3. Telephone directory. In area 2, you can view local contacts (e.g. Outlook or iCloud) and define Favourites for area 2 from area 1. In area 3, Swisscom’s internal and external company contacts are automatically available to you. The contacts in area 3 can only be edited in the Business Communication Portal, not in the app.
Mobile apps: The Contacts area is divided into three tabs: 1. Contacts, 2. Favourites and 3. Directory. For information about editing, see ‘Desktop’ above.
#### Can I use Enterprise Telephony in virtual desktop or remote desktop environments?
No, this is not possible.
#### Can I make emergency calls via Enterprise Telephony?
Yes, this is possible in principle. However, we strongly advise against calling emergency numbers via Enterprise Telephony, as your location cannot be determined and emergency calls cannot be forwarded to your nearest emergency call centre. Please use the conventional telephony app on your smartphone or a local fixed-line telephone for emergency calls.
#### Does the app gather data and where is it stored?
For support and analysis purposes, personal data uploaded by the user for support and troubleshooting may be collected by Swisscom and stored for a maximum of 30 days before being permanently deleted.
#### Can I use UCC features (chat messages, presence status and video calls) with the app?
UCC functions such as video, chat, presence etc. are not available. Please contact your technical Swisscom partner or Swisscom Customer Support for alternative products that support these functions.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
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###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: #  Put together your own package: Our flexible products for your SME
Whether you’re a large enterprise or an SME: We have the right package for you. Choose between inOne SME and Smart Business Connect and put together the perfect package for you, so you only pay for what you need.
##  inOne SME
for smaller businesses
1–5 employees
**From CHF / month
**100.–
_​_ Protect against phishing e-mails and cyberattacks with Mail Security and Secure Internet Traffic, available now for three months free of charge
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Details
##  Smart Business Connect
businesses of all sizes
more than 5 employees
**Price per month
**price available on request
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Details
###  More offers & advantages
##  Full Service Solution
More than a telephone system: our full service solution offers SMEs a telephony infrastructure with operation, maintenance and updates at a fixed monthly price.
Learn more
##  SME benefit
Combine year after year and save 15% on all mobile subscriptions in your enterprise.
SME benefit for mobile
##  Change subscription
Change now to inOne SME and enjoy more flexibility, quality and price benefits.
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##  Find the right inOne SME Office subscription
Five modules, one configuration – which one meets your needs? A customised solution in a few simple clicks – apply now for a free, no-obligation standard offer.
Go to subscription advisor
#### More offers
* Basic offer inOne SME office Light
#### Basic service provision
##### Internet and fixed network basic service provision
As part of the basic service provision we offer fixed-line and broadband Internet access with a minimum transmission speed of 10 Mbit/s (downloading) and 1 Mbit/s (uploading).
* To the basic service provision
#### Offer conditions for inOne SME office promotion
**Secure Internet Traffic** : customers who take out a new Secure Internet Traffic contract will receive the first three months for up to 10 licenses for free. All you need is a new or existing inOne SME office subscription. After this period, Secure Internet Traffic costs CHF 4.50/mo. and user. The subscription can be cancelled at any time to the end of the month.
**Mail Security** : Customers with a new Mail Security connection save the fee of CHF 10.–/mo. for 3 e-mail addresses for the first 3 months. All you need is a new or existing inOne SME office subscription. For each additional e-mail address in a domain, CHF 2.–/mo. will be charged from the start of the contract. Mail Security cannot be used to protect specific individual e-mail addresses within the same domain. After the first 3 months, Mail Security costs CHF 10.-/mo. for up to 3 e-mail addresses; each additional e-mail address in the domain costs CHF 2.–/mo. There is a one-off installation cost of CHF 15.–. The subscription can be cancelled at any time to the end of the month.
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Call us
* 0800 055 055 (free)
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Contact us in writing
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Stéphanie Borge
Director Brand Management
BMW (Switzerland) AG
#  Together with Swisscom we are ready for our first wide nationwide livestreaming event.
Facts & Figures
March 2021
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Company Facts:
Company: BMW (Switzerland) AG
Sector: Automotive industry, services
Number of employees: 325
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Project Facts:
* Rapid implementation of a new internet line for a livestreaming event.
* Basis for further, innovative digitalisation projects
* Scalable, flexible adjustment of bandwidths
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Plenty of power for BMW
The BMW Group, with its 31 production and assembly facilities in 15 countries, is the world's leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services. For the #VisionaryDreams livestreaming event at the Brand Experience Center in Dielsdorf, BMW (Switzerland) AG relies on secure, high-performance and high-availability Internet access from Swisscom.
Challenge
Each spring BMW presents its latest vehicle models to a large audience at the Geneva International Motor Show, however due to the Corona pandemic, the 2021 event was unfortunately cancelled. It quickly became clear that a virtual event was needed as a replacement in order to reach and inspire the audiences at home with the latest models, such as the all-electric BMW iX and BMW i4.
Shortly after the start of the planning phase, Stéphanie Borge, Director Brand Management, realised that a conventional internet connection would not be enough: ‘We set ourselves with the goal of inspiring around 30,000 people throughout Switzerland with an exciting, varied programme consisting of different digital formats. And in three languages. To effectively achieve this, we would require a secure and stable internet access with a lot of power, where we could also flexibly adjust the bandwidth.’
In this case, a lot of power meant an Internet connection that was 10 times stronger than the company's previous Internet access. This much power would be needed to provide 30,000 viewers with streaming in appealing HD quality. As the vehicles are already premium, the line must also meet this demand.
Solution
BMW (Switzerland) AG opted for Swisscom's IP-Plus Business Internet Service. In addition to the high scalability and flexibility of the solution, the enormous time pressure that prevailed from the start of the project was also decisive for the choice. Between the first contact with the person responsible for the customer at Swisscom and the realisation of the Internet access, there were just under 2 weeks in which everyone involved went full throttle. ‘There was no question that for such a short-term implementation we wanted to work with a proven IT partner who had the necessary capacity and experience to deliver a stable Internet line in an extremely short time,’ Borge emphasises.

text: Also because the necessary resources and technical know-how are not available internally, BMW (Switzerland) AG appreciated the uncomplicated, professional cooperation, in which the respective customer needs were addressed quickly and flexibly. Although the company opted for the high-performance Internet access because of the livestreaming event, it will also be used for future digital platforms, explains Stéphanie Borge: ‘We are constantly testing new formats and want to offer our clientele surprising, unconventional content, generate enthusiasm and try out new ways of communicating’. With IP-Plus Business Internet Service, the company has laid an important technical foundation for further, innovative digitalisation projects.
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Advantages for BMW Switzerland:
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Basis for digital transformation
Scalable, flexible Internet access
Short implementation time
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This product is used by BMW (Switzerland) AG
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#### IP-Plus
Customised solutions for professional Internet access.
Go to product
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#### IP-Plus
Customised solutions for professional Internet access.
Go to product
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* * *
* * *
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Network, Internet & Landline
#### More flexible and more reliable cloud connectivity
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Network, Internet & Landline
#### More flexible and more reliable cloud connectivity
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Enterprise Connect: M & L versions
#### Equip your network for the future at the touch of a button
* * *
* * *
Enterprise Connect: M & L versions
#### Equip your network for the future at the touch of a button
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Network management
#### Real Talk Network Outsourcing: What can I expect?
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Network management
#### Real Talk Network Outsourcing: What can I expect?
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Predictive Analytics
#  Data can predict the future
* * *
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Learning from the past in order to master the future – for companies this means: Using Predictive Analytics to estimate the probability of future events in order to draw relevant conclusions for the future.
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Text: Felix Raymann, Images: Alamy, Keystone, Strandperle, 20 october 2017
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Getting a crystal ball or relying on the services of a fortune teller is not really an option for most companies looking to improve their HR performance. So how can you find out which valuable employees are about to leave their jobs? How do you track down those employees in the company who will reveal themselves to be talents worth nurturing in the future? Predictive Analytics can help achieve these goals: Company data is used to calculate the probabilities of events occurring. The method enables statistical patterns of behaviour to be used to predict complex economic interrelationships.
* * *
###  The data collected has a great deal of potential
The lack of skilled workers in certain industries is worrying. The best employees leave before the new generation in the company is ready to take their place. To find a solution to this disadvantageous HR situation, the company has to know how to hold on to its valuable employees and how hidden talents within the company’s ranks can be unearthed.
Not an easy task, because resignations often seem to appear out of the blue. And it is not always the loudest employees, those who are good at selling themselves, whose promotion will add to the value of the company. A company’s employees are its most valuable resource. So it is worthwhile taking a closer look and making use of the available information by examining the relationships between various HR data.
* * *
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“The basis is made up of the widest range of indicators, such as salary, salary development in recent years, years of service, employee review evaluations and age,” explains Martin Gutmann, Head of Analytics & Data Consulting at Swisscom. For example, the SAP Predictive Analytics analysis software investigates along its “Job termination” row how all of the characteristics in the columns match up. “The more of these characteristics one uses, the greater the chance of being able to detect significant matches and thus make predictions,” says Gutmann. “This is also a way of finding those indicators that are not obvious at first glance, but that still influence a job termination. For example, the evaluation of the employee’s superior and even the evaluation of this superior’s boss,” says Gutmann.
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###  Isolated data tells us nothing

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###  Isolated data tells us nothing
In order to be able to generate meaningful data, the information and raw data must be aggregated. “The cleaning, enriching and preparation of the data accounts for around 80-90 % of the work,” says Martin Gutmann, illustrating this with a simple example: “If you want to make predictions for sandwich sales figures in front of Bern train station, the sales figures from the past give you only very limited information for future sales. However, when you enrich this data with other indicators such as the weather conditions, the day of the week or events taking place nearby at the same time, useful predictions can be made.” The system uses algorithms to find out which combination of indicators is most probable for a specific event to occur.
* * *
###  Predicting customer requirements
Knowing in advance how customers are going to behave, when the ideal time is for maintenance, or when fraud is going to be perpetrated, gives a significant competitive advantage and protects against unpleasant surprises. The uses of Predictive Analytics are wide-ranging and encompass all industries. A few examples: In marketing it can be used to determine the target group and the right communication channel. In industry – and especially in machine engineering and IoT projects – accumulated data volumes can be analysed. The focus here is on detecting anomalies in order to make maintenance more straightforward. The process is also applied to invoicing in order to predict customers’ payment practices. If you know that a customer will pay a bill late, but in all probability is going to pay it, you do not send a reminder and the customer experience remains positive as a result.
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###  Optimisations in the finance sector
In the finance sector, Predictive Analytics enables you to optimise your cash flow and make better predictions about it. Banks can improve their credit risk management, optimise their client portfolio or foresee money laundering activities more reliably. “The better a bank understands its customers, the better the consulting it can offer. Instead of making standard offers to customers, a targeted evaluation of the customer data enables you to prepare for specific, relevant offers,” says Gutmann. For example, a large bank in Zurich would conduct an appropriate analysis to find out which customers are very likely not to renew their mortgage. Churn Prediction is used to find the customers most likely to terminate their contracts and then approach them individually. “Along with the characteristics age, gender, type of property etc., other indicators such as ownership of securities, bank balance fluctuations or the use of e-banking are also taken into account,” Gutmann explains.
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###  More than just gathering data

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###  More than just gathering data
Evaluating historical data is nothing new as such, and has been used for a long time already in the insurance and retail industries in particular. However, what has changed fundamentally is the data volume and especially the ease of access to powerful algorithms with which predictions can be made. In contrast to Business Intelligence (BI), Predictive Analytics does not merely transform unstructured data into usable information, but also describes meaningful correlations that shed light on future events.
To use Predictive Analytics, however, certain prerequisites must be fulfilled: In particular, there must be data of sufficient quantity and quality. And data protection is an important factor here. It is not merely that the data protection laws must be observed at all times, but also that questions relating to ethics and security need to be asked.
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###  Self-learning tools
Predictive models are now able to automatically supply themselves with new data at regular intervals, and to incorporate previous results autonomously. This enables a prediction to be continuously reassessed and refined. The recommendation from the algorithms adjusted in this way is analysed and discussed with business experts and then implemented step by step. The tendency is toward end-to-end automation, from the data collection and processing to the preparation and selection of the best models and their automatic implementation in IT systems based on specified criteria.
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####  Predictive Analytics in Human Capital Management
Risks and trends can be detected early using data analysis. HR data in particular can be used to create detailed reports that enable companies to be proactive in, for example, nurturing valuable employees and also holding on to them. Specifically, Swisscom offers an Ideation Workshop in which companies can work on their own HR application cases.
> More on the Smart Data Lab
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#### How companies generate added value with Predictive Analytics
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#### How companies generate added value with Predictive Analytics
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text: ## Consulting for Business Process Transformation
#  Business process optimisation – from conception to implementation and operation
Wechseln zu Grosskunden Zum Angebot
Companies today have to continuously identify and implement potential improvements in their processes and procedures. You can only achieve this with the right IT solutions that are precisely tailored to the needs of your company.
###  Digital transformation of business processes
Whether you want to simplify and automate existing processes, design new ones, modernise applications or consider new operating models, Swisscom is here to support you. As an experienced partner that specialises in optimising and automating workflows, we give you the benefit of an extremely wide range of products and in-depth expertise. Create transparent workflows, transform your business processes and map them digitally. Repetitive tasks can be easily automated.
We will be happy to advise you on the entire spectrum of business process optimisation and support you in the design and implementation of your projects with software development, system integration, low-code consulting and managed services.
##  The secret to the success of business process optimisation with Swisscom
###  Holistic project support
Everything is from a single source – consulting, project support, management and the involvement of specialist departments.
###  End-2-end integration
We can technically integrate the solution into your existing IT landscape and advise on smooth operation.
###  Unique throughout Switzerland
We combine expertise, our own products, software development and modern platforms into an advantageous overall solution for your specific project.
##  Our solutions for your business process optimisation
ECM and DMS solutions
##  ICIM-Dokument & Content Management
Ensure efficient document and data management by implementing Intelligent Content & Information Management.
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Swisscom Automation
##  Business process automation
Automate repetitive tasks to increase productivity and reduce costs.
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E-billing, e-procurement & eBill
##  Conextrade
Connect suppliers, companies and customers on the platform for automating invoicing and ordering processes.
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Digital business processes
##  ServiceNow
Digitise your business processes and use automation, machine learning and artificial intelligence for better customer experiences and greater efficiency.
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Emergency & Crisis Management
##  eAlarm crisis
Reliable alerting solutions help your company successfully manage crises and emergencies in the event of an emergency.
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##  Additional Business Process Transformation solutions
Customer contact solutions
###  Contact Center
Find out more about our tailored customer contact solutions for your business.
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Data communication
###  SwissTrustRoom
Exchange and edit confidential information securely; includes digital signature.
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eAlarm
###  Alerting in emergencies and crisis situations
Act proactively and send alerts quickly and reliably at any time.
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Avanti
###  Software for emergency service organisations
The software solution for the police, fire and ambulance services.
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###  Digital Contracts
Digitise processes such as contract signing for your customers and increase your efficiency.
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94% focus on optimising procedures and processes before introducing new business applications.
MSM, Workplace & Mobility in Switzerland, 2019
#####  More articles
####  Our experts will be happy to answer your questions. Contact us.
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text: #  Internet-Box plus
On this page:
Details of all the settings and ports for the Internet-Box plus.
* ​Device and ports
* Set up and use
* Frequently asked questions
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Internet-Box plus.
View device information(opens in new tab)
##  Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
###  Help topics & tips Internet-Box plus
* Set up Internet
* Manage WLAN
* WLAN password
* Connect to TV-Box
* Connect to telephone
* Internet issues
* Return an Internet-Box
###  Instructions, Firmware and energy consumption
#### Instructions (PDF)
* Internet-Box plus IP copper installation manual
* Internet-Box plus Copper kit installation manual
* Internet-Box plus Fibre-optic installation manual
* Internet-Box plus Copper installation manual
#### Declaration of Conformity (PDF)
* Internet-Box plus Declaration of Conformity
* Firmware Update
* Energy consumption
##  Frequently asked questions
#### How can I change the settings of my Internet-Box?
Your Internet-Box settings are easy to manage in My Swisscom or via the web portal. You can change your WLAN access data, configure Internet blocking for devices and access an overview of all connected devices.
##### In My Swisscom
You can access and change the most important settings via the web or app.
Go to My Swisscom
##### In the web portal of the Internet-Box
Enter http://internetbox.swisscom.ch or 192.168.1.1 in your Internet browser. Please note that you only have access when your home network is connected to your Internet-Box. Enter your existing admin login. If you don’t know the password, click “Create new password” to set up a new password.
#### How can I back up and restore the configuration?
Once you have set it up, save your Internet-Box configuration. This lets you restore preferred settings after replacing a device, for instance. To do so, go to the web portal > Internet-Box > Save configuration.
#### Which login/passwords do I need and when?
Want to view your WLAN and router password? Looking for the right login for your Bluewin Webmail, the Community or My Swisscom (Customer Center)? A login overview is available in the Community.
Swisscom Login overview
WLAN & router overview
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
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###  Similar help pages
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## Coaching for the “Low Power Network”
#  A boot camp for the Internet of Things
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The participants at Swisscom’s LPN boot camps experimented with such things as a “swarm electrical network” and worldwide machine monitoring.
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Texts: Urs Binder, 27 February 2017
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Both workshops were fully booked and there wasn't a free seat in the house: On 7 and 8 February, around 25 participants for each of the “LPN boot camps” arrived at the Swisscom building at Pfingstweidstrasse in Zurich. The abbreviation stands for “Low Power Network”, which specifically refers to the LoRaWAN technology. In the theoretical part of the course in the morning, the participants received basic technical knowledge, which they were then able to put into practice in the afternoon. To this end, everyone received an “LPN Maker’s Kit” with an Arduino-compatible development board, various sensors and actuators, and all necessary accessories to enter the world of LoRaWAN.
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###  First steps
Swisscom operates a network of LoRaWAN base stations across Switzerland that can be used to connect sensors and other devices within the Internet of Things in a power-saving manner and across long distances, and to exchange data from users’ systems. And that was precisely the topic of the boot camp: How do you add an IoT device to the LoRaWAN network (onboarding)? How do you send messages and how do you receive messages from the network? Which types of projects can be implemented well with this technology, and which projects are better suited to other wireless technologies? What are the specific advantages and disadvantages of LoRaWAN as a comparison? And what particularities and costs apply to Swisscom’s network?
Taking their first steps into LoRaWAN was the most important issue for most participants, as specific projects are still a rarity. This does not apply to Elektron AG, as Product Manager Marc Länzlinger explains: “IoT and LoRa have long been a central issue for Elektron. We have offered networked public lighting with centralised control over IoT for many years, and we are now expanding this into full smart city solutions. One option for this is LoRaWAN, but we also use other IoT networks such as the IP-based Mesh 6loWPAN.”
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Wide field of participants: the LPN boot camp included teachers, developers and engineers, among others.
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Michael Albrecht, ICT Manager at Otto Suhner AG, is participating in the boot camp along with Suhner’s CTO. “We would like to find out what the advantages of LoRaWAN are, all the things it can be used for, what it costs and whether the technology is suited to our company.” There are some application ideas already: “We imagine that we could monitor our machines around the world using IoT in order to optimise usage and efficiency.”

text: A look at the list of participants demonstrates wide interest in LoRaWAN in various industries, from IoT-focused solution providers to logistics and financial services providers and manufacturers of small solar storage plants, who can form autonomous “swarm electrical networks”. An IT teacher from the canton of Jura, a developer and a network engineer from information services for the city of Winterthur and various researchers and students from the ETH completed the group.
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The “LPN Maker’s Kit” with a development board, sensors and all necessary accessories to enter the world of LoRaWAN.
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###  Detailed explanation
As is so often the case, with LoRaWAN the devil is in the detail. For onboarding, for example, various URLs and keys are required. LoRaWAN generally works bidirectionally, but depending on the device class, the connected devices remain available to receive only very briefly for energy saving reasons. This also places a great demand on the response time of the backend systems, for example the users’ application servers.
The boot camp participants received expert support from LPN specialists who work at the IoT-focused supplier Actility – whose platforms are also used by Swisscom’s LoRaWAN network –, from the Ticino-based digitisation specialist Gimasi, who put together the LPN Maker’s Kit, and from the Swisscom experts Nico Vonau and Adrian Fuchs.
####  LPN remains a hot issue
You can find more information about the next boot camps and LPN in general on the Swisscom LPN web page.
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“Today, we can take measurements much more cheaply and simply and branch out into applications for which existing systems were too expensive or too difficult to realise.”
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Justin D’Atri, Partnership Coordinator at Innet AG.
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Justin D’Atri, Partnership Coordinator at the Swiss domestic environmental monitoring company Innet AG, was able to benefit immediately from the collective expert knowledge present: One problem with a LoRaWAN-networked distance sensor when it is used as a “smart waste sensor” to measure the fill level of waste containers to help route optimisation was solved at the boot camp.
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Justin D’Atri, Partnership Coordinator at Innet AG
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D’Atri was impressed by the new options: “We were building sensor networks before the “cool” term IoT was coined. The devices used to be much bigger – most people will be familiar with the air quality measuring stations alongside motorways. Some of them are the size of fridges! Today’s sensors are smaller; comparable devices could fit into the palm of your hand.” Thanks to new wireless technologies such as LoRaWAN, battery-powered devices also have a long period of autonomy, he continues, going on to mention that wireless networking also offers direct financial benefits: “The most expensive part is wiring up a sensor. Today, we can take measurements much more cheaply and simply and branch out into applications for which existing systems were too expensive or too difficult to realise.”
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###  LPN Experience Center
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###  LPN Experience Center
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The LPN Experience Center at the Swisscom office in Müllerstrasse 16 in Zurich is dedicated entirely to the Low Power Network. SME and enterprise business customers can register for a guided tour. Interesting live demos and insights into many fascinating potential applications await. Interested? Contact Roger Kaspar.
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Interview with Stefan Mauron
#### «5G is the next logical step»
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Interview with Stefan Mauron
#### «5G is the next logical step»
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# How to Leverage AWS Security
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# Microsoft 365: Best Practice Connectivity Solutions for Microsoft Cloud Services (M365/Azure) in Switzerland
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In this webinar you hear from the Microsoft Switzerland Cloud Lead how Microsoft develops the datacenters in Switzerland and what type of data- and connectivity-hungry applications/services are available in the Swiss datacenter region from Microsoft.
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#  A smooth transition to secure IP communication
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A Session Border Controller (SBC) ensures interoperability between different IP-based communication systems. At the same time, an SBC protects your communication systems against security risks. If you add an SBC to your communications architecture and integrate your UCC and existing IP PBX systems, you can protect your investments. Highly skilled technicians will meet your requirements – from the initial concept to the operational stage. Swisscom guarantees to keep the system operational.
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text: #  Back up e-mails and contacts from Webmail
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##  Saving e-mails locally
How to save individual Webmail e-mails on your device.
1. Log in to Webmail(opens in new tab).
2. Open the message you want to save locally.
3. Click on the cogwheel icon “More actions”.
4. Select “Save message locally”.
5. Open the downloaded file in an e-mail program (such as Microsoft Outlook or Apple Mail).
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##  Setting up e-mail on the device
Set up Bluewin e-mail on your phone or computer. This also lets you check and send your Bluewin e-mails on your device at any time.
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##  Exporting contacts
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1. Log in to Webmail(opens in new tab).
2. Select the “Contacts” tab.
3. Click on the cogwheel icon “More actions”.
4. Select “Export contacts”.
5. Open the downloaded file. This lists all your contacts.
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Innovation bei Swisscom vorantreiben - getIT
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Open Innovation
# Innovation bei Swisscom vorantreiben
Als Senior Business Development Manager für Innovation Products im Bereich 5G bei Swisscom B2B habe ich die Möglichkeit, an modernsten Technologien zu arbeiten und Innovation in der Telekommunikationsbranche voranzutreiben.
Nils Richerzhagen, Business Development Manager
03 July 2023
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In der heutigen schnelllebigen Welt ist es entscheidend, kontinuierlich zu lernen und sich weiterzuentwickeln, um den Wandel erfolgreich zu bewältigen.
Dank der Unterstützung von Swisscom konnte ich verschiedene Managementausbildungen bei INSEAD, in den Bereichen Innovation, Strategie und organisatorische Führung neben meiner täglichen Arbeit annehmen. Mein neu erworbenes Wissen konnte ich direkt anhand von Case Studies anwenden, um die Geschäftsentwicklung und Vision von Swisscom im Bereich 5G und privater Netzwerke voranzutreiben.
Eine der wichtigsten Erkenntnisse aus meiner Managementausbildung ist die Bedeutung, Disruption anzunehmen und sich an Veränderungen anzupassen. Disruptive Technologien wie 5G und AI/ML haben das Potenzial, ganze Branchen neu zu gestalten, und es ist entscheidend, dass Unternehmen Chancen frühzeitig erkennen und ihre Strategien entsprechend anpassen. Richtig spannend wird es, wenn wir die verschiedenen Innovationsthemen zusammenbringen und ein mögliches Big Picture für uns und unsere Kunden zeichnen.
Neben technischem Fachwissen und innovativer Denkweise sind effektive Führung und Zusammenarbeit entscheidend, um Innovation voranzutreiben. Bei Swisscom arbeite ich mit talentierten und vielfältigen Kolleginnen und Kollegen zusammen. Gemeinsam bilden wir ein Kollektiv aus Wissen und Erfahrung und unterstützen uns gegenseitig kontinuierlich. Die kooperative Atmosphäre bei Swisscom fördert den offenen Dialog und ermöglicht es uns, unser kollektives Wissen zu nutzen und kreative Lösungen für komplexe Herausforderungen zu finden.
Ich bin vor knapp zwei Jahren zur Swisscom gekommen. Davor habe ich verschiedene Positionen in unserem Targetvertical «Industrie» bei ABB und Schneider-Electric besetzt. Diese Positionen in Experten, Architekten, Manager Rollen und mein technischer Hintergrund im Bereich der Elektrotechnik und Informationstechnologie ermöglichen es mir heute technologische Trends und ihre praktische Anwendung effizient zu erfassen. Diese akademische Grundlage ist in meiner Position von unschätzbarem Wert, da sie es mir ermöglicht, die Machbarkeit und Tragfähigkeit neuer innovativer Produkte und Dienstleistungen zu bewerten. Durch die Verbindung meiner bisherigen Erfahrungen mit den praxisnahen Erkenntnissen meiner INSEAD-Ausbildung kann ich die Kluft zwischen Theorie, Praxis und Business überbrücken und sicherstellen, dass unsere Geschäftsentwicklung mit unseren strategischen Zielen übereinstimmt.
Als Senior Business Development Manager ist es mir nicht nur wichtig, persönliches Wachstum und Entwicklung zu fördern. Es ist ebenso wichtig für mich, meine Kolleginnen und Kollegen zu unterstützen, um eine Umgebung zu schaffen, die kontinuierliches Lernen und Verbesserung fördert. Durch den Austausch meiner Erfahrungen und meines Wissens möchte ich meine Teammitglieder stärken und ihnen helfen, ihr volles Potenzial zu entfalten. Gemeinsam meistern wir die Herausforderungen der sich ständig verändernden Telekommunikationslandschaft und nutzen unsere kollektive Expertise, um Innovation voranzutreiben und unseren Kunden außergewöhnliche Produkte und Dienstleistungen zu bieten.

text: Für mich ist der Weg des Lernens und Wachsens eine lebenslange Reise, die eine grundlegende Rolle bei der Förderung von Innovation spielt. Indem wir Disruption annehmen, Zusammenarbeit fördern und ständig neues Wissen suchen, können wir sicherstellen, dass Swisscom weiterhin an vorderster Front der technologischen Innovation steht und bahnbrechende Lösungen für unsere Kunden liefert. Gemeinsam lernen, wachsen und gestalten wir die Zukunft als «Innovators of Trust» für uns und unsere Kunden.
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## Core Banking Radar
# "The satisfaction of banks with their core banking systems: An area of tension?"
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During the course of digitisation, many banks are concerned not only with which IT projects show potential in the area of tension between regulatory framework conditions, innovative trends and increasing operational cost pressure, but also with whether the core banking system used is up to the current demands of the business.
In cooperation with the Business Engineering Institute St. Gallen (BEI), in cooperation with the Core Banking Radar of Swisscom, has been monitoring the system support of banks since 2017, and analyses the most common systems in Switzerland at regular intervals using a comprehensive assessment model. However, since the analysis of the systems alone does not show the whole picture, this article includes findings from the survey of four selected customer banks, where three different core banking systems are in use. The results provide information on the current levels of satisfaction with system support from a bank's point of view, and show three basic strategies for the system support of tomorrow.
July 6 2020
### The challenges for banks begin with the customer
With increasing customer centricity and the paradigm shift from product-oriented services to demand-oriented services, new challenges have arisen which are leading to a growing need for action within the area of banking IT:
* Growing service diversity and decentralised service provision: Addressing end customers based on needs instead of a banking-specific basis leads to a broadening of the service portfolio, which goes beyond traditional banking products. Here, the integration of additional services along the customer journey is usually carried out via third-party providers.
* Eco-systems are formed - and the platform logic is increasing: Due to an increase in networking, more and more marketplaces are emerging, which bring providers and customers together. The customer journey represents the starting point here for the creation and coordination of services. Open platforms in the area of customer interaction enable the involvement of partners and lead to an opening and modularisation of the system architecture.
* Low total costs of ownership (TCO Total cost of Ownership): A short time frame, from product development to placement of the product on the market, not only represents a competitive advantage, as it also has a direct influence on operating costs. In relation to core banking systems, this requires the use of standardised solutions which, at the same time, allow individualisation where differentiation from other banks is required.
###  Use of peripheral systems
The "peripheral systems" heatmap shows the areas in which banks use peripheral systems or are looking for solutions for the future. The heatmap is based on the basic structures of the banking model.
Heatmap - peripheral systems

text: ###  Use of peripheral systems
The "peripheral systems" heatmap shows the areas in which banks use peripheral systems or are looking for solutions for the future. The heatmap is based on the basic structures of the banking model.
Heatmap - peripheral systems
Interestingly, peripheral systems are often chosen, although the services can generally also be implemented using applications from the core banking system manufacturer itself. Overall, it can be noticed that the use of peripheral systems is more pronounced at the customer interface. One remaining issue here, however, is the lack of a consistent approach by many client banks. Should customer interaction be department-specific (in relation to payments, investing or financing), or does it make more sense to serve customer needs along the contact points of the customer journey based on the specific topic?
### Satisfaction with the core banking system
The satisfaction level shows how satisfied banks are with the core banking processes offered by their system. The greatest area of dissatisfaction can be seen in the dependence and availability of resources in relation to the manufacturer. It must however be noted that individual feedback was also received with a high level of satisfaction.
Area of tension regarding satisfaction with system support
### Networking of functional support in eco-systems
Most of the customer banks surveyed do not currently offer services in eco-systems, but they did express the goal of positioning themselves as participants within the next three years. According to the current survey, the eco-systems of Living and Financial Provision are particularly interesting according to the customer banks, and preferably in relation to services along the customer journey such as "house purchase and mortgages". Further potential can also be seen in relation to an eco-system in the "retail" sector, which includes supermarkets or e-commerce shops, for example. The main argument for the banks here is the significant volume of transactions and the associated data.
A strategy for system support in the future must be formulated in view of this area of tension between new open business models, such as the one being promoted by the regulators in the EU with PSD2, and the operation of traditional product-oriented banking business.
### Strategies for system support in the future
During the evaluation and development of a suitable strategy, four overarching core questions must be answered: Openness, data, functions and processes. These can be specified within the scope of the survey related to the area of tension of the challenges described above (service diversity, eco-system, low TCO). The answers then point the way to the change required for the future system support:
* Openness: Once the question as to which services meet specific needs along the customer journey has been answered, decentralised service provision through standardised user interfaces may become more important in the future. The core question here relates to how far one's own platform must be opened to the outside in order to be able to enter into partnerships and digital networking.

text: * Openness: Once the question as to which services meet specific needs along the customer journey has been answered, decentralised service provision through standardised user interfaces may become more important in the future. The core question here relates to how far one's own platform must be opened to the outside in order to be able to enter into partnerships and digital networking.
* Data: The database is often viewed from a centralised perspective in relation to master, transaction and inventory data. In the future, however, integration will become more dynamic and complex. This differentiation and linking of different data sources, also beyond the borders of the bank, therefore makes decentralised data organisation and integration necessary. The core question here therefore relates to the degree of centralised data storage and management.
* Functions: The demands on functionality can increase and lead to a "complexity trap" if monolithic systems are adapted. A reorientation must therefore be considered here. The core question here therefore relates to how functions in distributed architectures have to be maintained and integrated.
* Processes: Wherever functions are integrated along business processes, a greater distinction must be made between market-specific functional areas, such as front and back, which place different demands on IT. The core question here relates to how uniformly and consistently the processes within the bank and beyond are supported by IT systems.
Basically, three strategies for system support in the future can be derived in relation to the customer bank satisfaction analysis and the core questions of architectural design.
* Strategy 1: Core
All functions are covered to the greatest extent possible by a core banking system and/or the extensions of the respective manufacturer ("Best of Suite").
Selected advantages
* The bank can generally rely on a standard solution provided by the core banking system manufacturer.
* Further developments are made by the manufacturer and are coordinated within a community of banks.
* The complexity of system support is reduced for the bank. For example, if e-banking is integrated into the core banking system, the bank does not have to worry about the consistent handling of transactions.
* Expenditure on the strategic further development of system support is eliminated for the bank to a large extent.
* If the entire range of functions of the core banking software is used, a low TCO should be possible.
Selected disadvantages
* The bank is highly dependent on the core banking system manufacturer, and must generally accept the decisions of the manufacturer and the associated banking community. (e.g. the time to market is partly dependent on the manufacturer's roadmap)
* Own strategies for market-oriented functional support can only be implemented to a limited extent.
* The modularisation of functional areas and the purchase of more suitable software for individual specialist areas makes little sense if they are already covered by the core banking system manufacturer. This is because the functionality would then have to be paid for twice due to the licence model.

text: * Own strategies for market-oriented functional support can only be implemented to a limited extent.
* The modularisation of functional areas and the purchase of more suitable software for individual specialist areas makes little sense if they are already covered by the core banking system manufacturer. This is because the functionality would then have to be paid for twice due to the licence model.
* The implementation of an increase in the level of opening towards the market, and the associated networking driven by regulatory requirements such as PSD2, takes place in line with the manufacturer's strategy. Own open banking initiatives are more difficult to implement.
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Overall assessment: The strategy is suitable for small and medium-sized retail, universal or even private banks, which pursue a follower strategy and have geared their business model towards traditional banking. This strategy is supported in Switzerland via various operator models.
* Strategy 2: Front-to-back
The system support for customer interaction is provided independently by the bank. The core banking system covers as many other areas as possible.
Selected advantages
* The bank can use a standard solution in non-differentiating areas such as the back office.
* In many areas (e.g. also in the implementation of regulatory requirements), the bank can benefit from the core banking system manufacturer and the community.
* Market changes, such as the opening up of the bank, the development of eco-systems and the implementation of open banking in relation to PSD2, are carried out according to the bank's own business focus.
* System support for services that provide differentiation in the market is based on the bank's own priorities. Here it is often possible to implement simple proprietary solutions, which do not need to take the complexity of a core banking system manufacturer and its community into consideration.
* Further providers can be added according to the bank's own criteria.
* IT support for the implementation of the solution in line with the "Time to Market" requirements can be controlled at the customer interface.
Selected disadvantages
* The TCO tends to rise due to higher integration costs, which result from merging front and back applications.
* If the core banking system manufacturers have rigid licensing models, functionality may need to be paid for twice. However, it should be noted here that many licence models are modular, at least in part.
* IT know-how must be established within the bank, which in turn generates costs.
* Provider management must be performed by the bank for all front office systems.
* For the implementation of an open banking strategy, with the objective of opening up eco-systems and implementing new business models, the bank must either build its own platform or open up.
* * *
Overall assessment: This is the appropriate strategy for banks that strive for differentiation through technological service orientation and market positioning, and who independently align their customer interface with market conditions. However, the required cultural change is greater than with the first strategy.
* Strategy 3: Modular

text: * * *
Overall assessment: This is the appropriate strategy for banks that strive for differentiation through technological service orientation and market positioning, and who independently align their customer interface with market conditions. However, the required cultural change is greater than with the first strategy.
* Strategy 3: Modular
Modular system support for the entire bank based on requirements ("best of breed")
Selected advantages
* System support regarding customer interaction can be provided independently by the bank.
* Market changes, such as the opening up of the bank, the development of eco-systems and the implementation of open banking in relation to PSD2, are carried out according to the bank's own business focus.
* Dependencies on system manufacturers can be reduced to a minimum. The independence and autonomy in relation to future system support is increased to the maximum.
* System support for services that provide differentiation in the market is based on the priorities of the entire bank. Here, too, it is often possible to implement simple in-house solutions without taking the complexity of manufacturers into account. Depending on the situation, this may even be possible using the bank's own IT expertise.
* IT support for the implementation of the solution in line with the "Time to Market" requirements can be controlled.
Selected disadvantages
* The bank can only utilise a standard solution to a limited extent. The adoption of standard solutions is generally only possible for individual modules.
* The integration needs to be orchestrated, and requires a high level of architectural understanding.
* If the integration of the system architecture is not well managed, this can result in a high TCO.
* Extensive IT know-how must be established within the bank.
* For the implementation of an open banking strategy, with the objective of opening up eco-systems and implementing new business models, the bank must either build its own platform or open itself up, just like with strategy 2.
* * *
Overall assessment: This strategy is recommended for banks that are convinced they can use IT to differentiate themselves on the market. It can also be implemented in a community of like-minded banks. Different operator models are also conceivable. This strategy enables technology-supported market orientation - structured according to the bank's own needs. This strategy could well take standard solutions of a core banking system manufacturer into account for one specific area. This approach can be particularly successful and cost-effective if the vision of lean core banking systems with a focus on the function of a "booking engine" is realised.
### Conclusion
The needs of the banks surveyed are very similar. With regard to the common functionalities and services, the surveyed banks are satisfied to a large extent with the system support provided for their core banking systems. However, the more complex and less standardised a function becomes, the less satisfied a bank generally is with the out-of-the-box solutions on offer.

text: ### Conclusion
The needs of the banks surveyed are very similar. With regard to the common functionalities and services, the surveyed banks are satisfied to a large extent with the system support provided for their core banking systems. However, the more complex and less standardised a function becomes, the less satisfied a bank generally is with the out-of-the-box solutions on offer.
All customer banks surveyed see coherent approaches to future customer interaction as a challenge. Should the technological support be specific to each department, or does a digitally integrated approach along the customer journey, or perhaps even the creation of an eco-system, make sense?
The surveyed banks are interested in solutions for the development of the eco-systems Living and Financial Provision. However, it is also apparent that these are not (yet) financially attractive and that the joint use of data often still needs to be clarified.
For core banking system manufacturers, low costs mean standardisation and modularisation. At the same time, banks are increasingly demanding that individual needs be covered.
This requires a strategy. The four core questions covered here support structuring. The degree of openness of a system depends on the services, the partners and the intended data use. The integration of the functions, as well as the degree of process support throughout the system, must be assessed.
Coverage of the core questions with the three strategies (ranges)
With each of the three clear strategies formulated here, the overriding core issues of openness, data management, functions or processes can be supported to a degree. It is, however, important that the banks have a clear strategy for their IT.
This requires flexibility and clear decisions regarding system support, both from the banks themselves and from the core banking system manufacturers. Furthermore, this also increasingly means solutions need to be searched for together, and it requires strong partnership relations in the future.
The Core Banking Radar will continue to follow developments in this area. Another important topic is this regard relates to the Neo core banking systems, which should be able to offer a completely modular approach according to strategy 3 (see above). So stay tuned.
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### Articles already published in 2018/2019
* Clever core banking system manufacturers are open to innovations from the outside (published 15 March, 2018)
* Expert interview - "We expect evolution rather than revolution" (published 15 March, 2018)
* Leveris: Bank support at the heart of the digital eco-system (published 23 August, 2018)
* "One size doesn't fit all": Core banking system manufacturers increasingly relying on digital eco-systems (published 30 May, 2019)
* SolitX: Smart Financial Contracts as a new approach to system support for banks (published 11 November, 2019)
* * *

text: * Expert interview - "We expect evolution rather than revolution" (published 15 March, 2018)
* Leveris: Bank support at the heart of the digital eco-system (published 23 August, 2018)
* "One size doesn't fit all": Core banking system manufacturers increasingly relying on digital eco-systems (published 30 May, 2019)
* SolitX: Smart Financial Contracts as a new approach to system support for banks (published 11 November, 2019)
* * *
A long-term partnership exists between Swisscom and the Business Engineering Institute St. Gallen (BEI) within the "Ecosystems" Centre of Excellence. This centre deals with topics such as eco-systems, digitisation and transformation, as well as other issues relating to the structure of the financial industry in the future. In addition to its research activities, the BEI carries out projects related to the design and implementation of innovative, cross-sector business models.
> Core Banking Radar methodology
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#### "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems
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#### Core banking system manufacturers open up to FinTech innovations
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#### Core banking system manufacturers open up to FinTech innovations
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# ‘We make better decisions together.’
It was our idea to become co-leads for the team while simultaneously continuing to function as strategic purchasers.
Christian Suter and Oliver Oberli, Co-Lead Purchasing General Services
30 April 2021
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This gives us first-hand experience of customers’ needs and enables us to optimally organise the team. Even though we’re quite different, we work well together. We can trust each other, and we’ve been practising that for these last six years, even before we became co-leads. Tenders, supplier contracts, negotiations – there’s a lot at stake in strategic purchasing. But when we divide responsibility between two sets of shoulders, there’s less stress overall. We can have straightforward discussions before reaching major decisions, which is very useful. Alternative work models are popular among our generation. None of our colleagues have asked, “Wouldn’t you rather pursue your career alone?” Instead, everyone finds it pretty cool that Swisscom allows for something like a co-lead structure. Our supervisor and the whole team support us tremendously in this. We’d like to say thank you for that.
## Christian Suter and Oliver Oberli
## Co-Lead Purchasing General Services
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli

text: Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
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Go to current cyber security vacancies

text: ## EMS
#  «We can access our applications anytime, anywhere. That is agility!»
Mauro Cadorin, Head of IT EMS
###  The story in brief:
With its dental prophylactic solutions (guided biofilm therapy approach), EMS is a global leader. The west Swiss high-tech company also develops medical devices for orthopaedics and urology. In order to support its rapid growth, EMS is moving its IT to the Azure Cloud.
###  Static IT holds business back
EMS sells 95% of its Swiss-made solutions and services abroad – mainly in Europe and Asia. Its IT infrastructure needs to meet high standards: it must always be available worldwide, enable rapid new and further development of applications and, last but not least, support the implementation of the European Medical Devices Regulation. Since it is essential for EMS to offer effective support to its customers all over the world, secure access to data and applications from anywhere is indispensable. Collaboration with dentist training institutions also plays an important role.
With its server-based solution, EMS found itself increasingly limited, with some of its infrastructure out of date, static and inflexible. The company’s rapid growth – especially in emerging markets – and new user requirements in terms of mobility, modernity and security demanded a much more powerful and agile IT environment. “We needed much greater flexibility,” says Mauro Cadorin, head of IT at EMS.
##  Company Facts
* Number of employees: > 700
* Industry: Medical technology
##  Project Facts:
* Much simpler infrastructure
* Workplace «anyhow, anywhere, anytime»
* Maximum flexibility
###  These products are used by the Company
##  Microsoft Cloud Services
Explore modern cloud-based workplaces and more withSwitzerland's leading Microsoft Cloud Partner.
Go to product
###  Moving forward with a dynamic cloud-only solution
Cloud only – this is EMS’s strategic answer to the challenges it faces. “Competent Swisscom engineers are helping us to move all our applications and data to the Azure Cloud. On the whole, this process is running very efficiently. We want to use all the Microsoft Cloud services, including Microsoft 365 and Dynamics 365,” explains Mauro Cadorin.
The journey to the cloud is well under way. “It is making our infrastructure much simpler. New applications are operational within hours. Our Microsoft 365 workplaces are available anyhow, anywhere, anytime. This, along with Teams, meant we were ideally equipped for the Coronavirus crisis.” Using Work Smart Coaching, Swisscom ensured that the company’s employees were able to immediately put the new collaboration tools to profitable use.
Collaboration with Swisscom is also highly efficient, says Mauro Cadorin: “We know each other well, it’s always the same Swisscom experts who help us. We work productively as a team and we get support fast if a problem crops up. Thanks to our new cloud solutions, we can respond to our customers’ requests more quickly and our engineers are pleased to have more powerful IT.”
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#  “The Swisscom and Huawei network for the stock of switches guarantees reliability and availability.”
When it comes to connectivity, the International School of Geneva needs to be able to meet the demands of its management, students and teachers alike. The collaboration between Huawei and Swisscom has made it possible for a new stock of high-performance switches to be installed.
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###  The challenge
A faultless network is crucial for education in a school with 4500 students that strives to achieve excellence. Its reliance on bandwidth meant that the technology for a system that supplies 350 classrooms needed to be upgraded. The International School of Geneva needs an installation that is adaptable enough to enable it to take any advances into consideration and thereby constantly deliver the optimum IT service.
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###  The solution
Thanks to the joint solution offered by Huawei and Swisscom, the revamping of the stock of Huawei S5720 switches now offers flawless connectivity. Optimally conceived and boasting value for money, this integration of an eSight centralised management solution that incorporates switches old and new makes it easy to use video conferences, Google Apps and any online content, thanks to its 10GE technology.
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#####  The International School of Geneva
> Business unit: IT
> Site: Geneva
> Ambition: “Trouble free operations!”
#####  Downloads
> Ecole Internationale de Genève (PDF)
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###  Mark Grace
IT Manager
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###  Mr Grace, could you please complete the following sentences?
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The stock of Huawei-Swisscom switches…
###  “...shows that we are preparing for the future.”
We like the solution because...
###  “...both manufacturers provided us with experts.”
Our customers benefit from it because they can...
###  “...consider the slightest problem an anomaly, and not typical.”
My promotional slogan for the solution would be:
###  “Consistency and a wealth of possibilities!”
##  Our partner
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Click on the logo to find out more about Huawei in Switzerland.
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##  Voici les produits utilisés par Ecole Internationale de Genève
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####  Huawei Network Solutions
Comprehensive range of products for in-house communication with consistent integration solutions – for reselling or professional services.
Go to product
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text: # We are ready for your enquiry about Digital transformation consulting.
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Digital transformation consulting**
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text: ## Omnichannel solutions for your contact centers.
#  The best omnichannel customer experience with our solutions
Improve your customers’ experience with our flexible, customer-focused and tailored omnichannel solutions, whether you want to automate time-consuming, individual routine processes, synchronise all your communications channels or fully outsource your contact center.
###  Satisfy customer expectations with Contact Center Solutions
Nowadays, customers expect first-class service across a wide range of channels in order to submit their queries and get solutions, e.g. through live chat, WhatsApp or video calls. The contact center is therefore your company’s calling card.
###  A tailored Contact Center Solution for every business
Our Contact Center Solutions enable you to actively design, measure and improve your customers’ experience. You can therefore meet the needs of your customers while at the same time raising the productivity of your employees. We analyse the trends carefully, provide independent and impartial advice and recommend the right customer contact solution for your business, for today and tomorrow.
####  What’s in it for you:
* Analysis of the entire customer journey with UX research methods
* A contact center solution tailored to your needs
* A data-based omnichannel strategy with recommendations
###  Your benefits
* Informed decisions based on current data
* Avoids unwise investments in the wrong tools or channels
* Improved customer loyalty and higher Net Promoter Score
###  When is it the right solution?
Contact Center Solutions are suitable for companies who engage with customers across several channels. Our solutions improve customer experience, customer satisfaction and customer loyalty. They also simplify the work of agents, thus reducing costs.
Digitisation is a challenge: the number of customer contacts is increasing and so too are the demands on the customer services team. Our omnichannel solutions will free up your workforce from routine tasks and allow them to devote more time to your customers. Our experts work with you to develop a vision for a multi-channel contact center and support you from the initial idea to its implementation on prem or in the cloud.
###  Why Swisscom?
* Expertise: Our specialists in IT architecture, UX design and operational management develop customised solutions.
* Tailored: Our customer center solutions are flexible and tailored to your needs.
* Independent: We provide independent and impartial advice and always recommend the best solution for you.
###  Request a quotation
##  Contact Center Solutions
Would you like to improve the quality of your customer service and increase customer loyalty? Talk to us about your options.
Request quotation
####  Factsheet
* Managed Contact Center Services
###  How we can help you
###  Omnichannel communication
We integrate all communications channels, develop new channels and synchronise them, improving your customer relations.
###  Holistic advice
Our advice focuses on the three crucial areas: your customers’ needs, your needs and the technological capabilities.
###  A sound strategy
Our experts develop a strategy, recommend products that fit seamlessly into your IT architecture and implement the strategy too.
###  Smooth operation
We implement your Contact Center Solution and maintain its ongoing operation, giving you more time for your customers and core business.
###  Our UX research methods

text: ###  Holistic advice
Our advice focuses on the three crucial areas: your customers’ needs, your needs and the technological capabilities.
###  A sound strategy
Our experts develop a strategy, recommend products that fit seamlessly into your IT architecture and implement the strategy too.
###  Smooth operation
We implement your Contact Center Solution and maintain its ongoing operation, giving you more time for your customers and core business.
###  Our UX research methods
#  Customer interviews
We conduct 20 to 40-minute interviews with customers, which give us deeper insights into their wishes and expectations, as well as their previous experiences of service touchpoints.
#  Usability tests
We give customers and agents clearly defined tasks that they need to resolve on the website or using the service tools. This allows us to identify areas of weaknesses and stumbling blocks in the user flow.
#  Field studies
We analyse customer interactions in the real-world environment and analyse their genuine and authentic behaviour. This helps us to better understand the context.
#  Inbound user feedback
We evaluate the qualitative or quantitative feedback we collect through short surveys or other feedback tools.
###  The five most important innovations in the customer journey
Customers’ expectations when they contact a company are rising all the time, irrespective of the channel. This is the most significant development that will lead to permanent changes in contact centers over the next few years.
#### Enterprise Dialogue Management
Customer Interaction Management is now Enterprise Dialogue Management. The customer experience is no longer shaped solely by the contact center agents, but instead by all the customer-focused employees in the business. The contact center is now the most important business unit. Contact Center as a Service and Unified Communications as a Service merge to form a single platform.
#### Cloud broker
Many services are still only available in the public cloud. Companies will look for overarching solutions and providers, such as cloud brokers, which combine services, enablers and internal and external data sources in a uniform solution and give customers a consistent customer experience.
#### Artificial intelligence
AI is no longer a gimmick. Companies are investing more money into strategies and implementation plans. AI-based bots are becoming more like humans. Multipurpose voice assistants will guide customers and employees and provide them with better information.
#### Big data
Data is the key. Data sources beyond the contact center are integrated. Tracking and analysis systems based on artificial intelligence allow the hyper-personalisation of the customer experience.
#### Voice analytics
Voice analytics is increasingly important. There will be increasing numbers of voice-based queries with digital assistants, such as Alexa, Siri or Swisscom TV at home, with mobiles or when speaking to a voice bot.
###  Additional information
####  Smart SaaS solution
The Easy Contact Center is easy to contact and provides a high-quality service and a consistent customer experience across all channels.
* Go to factsheet
###  Partners
####  Genesys
####  VIER
####  Luware
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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We focus on our customers in everything we do
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Together we inspire people and connect Switzerland
Efficient, competitive and with a high level of quality
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text: Posted on 23\. November 2020Text: Andreas Heer | Media: Unsplash
_Sending MS Office files by email is a thing of the past. Today, we share documents. These four tips will help you work collaboratively on documents, prevent repetition and increase efficiency._
It’s a familiar scenario: you’ve just finished putting together a comprehensive set of project documentation. You send the document to everyone involved by email. And two days later, you receive four different versions of the document with input from the recipients. But that’s not all. The files are located in your inbox and “Sent Items” folders, taking up valuable storage space. And it’ll take countless emails and phone calls to produce a final version of the document. After all, most employees are currently working from home, so you can’t just stop by their office for a quick chat.
But it doesn’t have to be like this. Microsoft 365, online storage and communication tools enable you to manage such processes efficiently. Share documents instead of sending them, and you’ll always know which is the current version of the project documentation, even after the third round of feedback. These tips highlight approaches for efficient collaboration with employees, partners and suppliers – and absolutely no repetitions.
## Tip 1: Select the right storage for sharing
If you have a Microsoft 365 Business subscription, you have two online storage options: OneDrive for Business and SharePoint Online. The advantage of cloud storage is that you can share documents on a selective basis. This ensures that only the authorised person has access. This list shows which storage option best suits which form of collaboration:
SharePoint is a team website, news portal and document storage location all in one.
*  **OneDrive for Business:** Cloud storage for your own business documents, which you primarily use yourself. Or for occasional sharing of individual documents with employees or people outside your company. Access can be given to users with Microsoft accounts or to everyone. You can download (synchronise) documents stored in OneDrive locally to your computer and thus edit them offline as well.
*  **SharePoint Online:** While OneDrive is limited to document storage, SharePoint offers a complete intranet for companies, departments and project teams. Each group can exchange documents, information and news via its own web-based environment. Access to SharePoint environments can be granted to users with Microsoft accounts or to everyone. Files stored on SharePoint are edited directly online.
## Tip 2: Send links, not files
If your documents are in the cloud, you can send a link to them via Outlook rather than attaching the entire file. Doing so frees up space in your email accounts and means that you can easily exchange large documents with others. You also avoid having to send documents more than once.

text: ## Tip 2: Send links, not files
If your documents are in the cloud, you can send a link to them via Outlook rather than attaching the entire file. Doing so frees up space in your email accounts and means that you can easily exchange large documents with others. You also avoid having to send documents more than once.
To share a document, proceed as follows after you have created a new email: select Message > Attach File > Browse Web Locations from the Outlook menu. Find the relevant files in OneDrive or SharePoint. When you attach a file, Outlook will ask whether it should be inserted as a link or an attachment.
The SharePoint web interface also allows you to share files and folders with specific individuals and send them an email notification directly. This is practical, but the emails are automatically generated by Microsoft and are not in your corporate style. This approach is therefore more appropriate for internal use.
## Tip 3: Share Office documents online and collaborate on them
Microsoft has steadily expanded its collaboration functions in Office applications. This means that you can share documents in an online storage system and multiple people can work on them simultaneously. This simplifies work processes and enables you to trace who made changes when using the track changes mode available in both desktop and web browser applications. And the comment function makes lengthy phone or email enquiries a thing of the past.
These tools enable you to implement various processes, regardless of where your employees are currently working:
* Share a document in an online meeting via screen sharing in Teams (see next tip) and work on it at the same time.
* Share a document and forward it to another person for revision.
* Obtain feedback from employees.
These processes work in Word, Excel and PowerPoint, both with desktop and online applications. The following conditions must be met for multiple people to work on a document at once:
* The document is stored on OneDrive or SharePoint.
* Everyone involved has the right to edit it.
* Everyone involved has a Microsoft 365 subscription.
* Everyone involved is using Word, Excel or PowerPoint 2016 or later.
You can find the version of an Office application under File > Account.
### What conditions must an online company storage system fulfil?
There are numerous providers of online storage for businesses. But functionality is only one criterion in the selection process. You should pay attention to these aspects:
* **Functionality:** Does the product enable the secure sharing of documents with adequate access protection?
*  **Data protection:** Is the product certified in accordance with ISO 27018? This standard regulates the provider’s handling of personal data. And what level of data protection does the provider guarantee?
*  **Security:** Is the product certified in accordance with common security standards, such as ISO 27001:2013? And what level of availability does the provider guarantee?
## Tip 4: Discuss documents at online meetings via screen sharing

text: *  **Data protection:** Is the product certified in accordance with ISO 27018? This standard regulates the provider’s handling of personal data. And what level of data protection does the provider guarantee?
*  **Security:** Is the product certified in accordance with common security standards, such as ISO 27001:2013? And what level of availability does the provider guarantee?
## Tip 4: Discuss documents at online meetings via screen sharing
Once your external graphic designer has produced a new brochure, you can discuss the design at a virtual meeting, saving you (or the graphic designer) the trouble of travelling. If you use a communications software such as Microsoft Teams, the graphic designer can show the brochure to all participants via screen sharing. You can then discuss the desired adjustments and the graphic designer can make them live.
Or, as described above, you can all work together on a single document during an online meeting. Efficient or what?
_Updated article from August 2019._
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#  Data protection
The following Privacy Statement describes how Swisscom processes personal data in the business partner environment in various roles, during the initiation, execution and relationship of contracts.
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* Privacy Statement Swisscom B2B (PDF)
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###  Third-party cookies, tracking technologies and social media plugins
You can find an overview of the third-party cookies, tracking technologies and social media plugins used on the Swisscom business customers website and in the My Swisscom Business on the online data protection pages of Swisscom.
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* Online data protection
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###  Additional Business Newsletter terms and conditions of use
When registering for Business Newsletters or ordering/downloading documents from the Swisscom business customers website, you agree that Swisscom may process your entries in accordance with the General Data Protection Statement and the Online Data Protection Statement from Swisscom.
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###  Business Newsletter
You can unsubscribe from individual, or all, mailing lists on your profile page. There is a link to this in every newsletter.
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###  Events & Webinars
By registering for an event or a Swisscom business customers webinar, you give your consent for Swisscom to also display, edit, analyse and use your information internally for any subsequent processing. The data you enter when registering for events will be made available for a maximum period of 2 years, particularly to the Swisscom customer advisers responsible for your company. We also reserve the right to check all registrations and revoke them in justified cases (e.g. registrations by employees of competitors or other people who, in our sole discretion, are not part of the event’s target audience). When registering for a webinar, please note that the login information provided in the form will be forwarded to LogMeIn, Inc. and used to conduct the webinar. LogMeIn’s separate privacy policy shall apply.
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###  Objecting to the use of data from Business Newsletters
If you wish to object to the processing of your data, please send a
corresponding message to: trend.marketing@swisscom.com
Please note that no data will be deleted that we process otherwise to fulfil our contractual obligations with you/your company or as part of your customer relationship.
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* Online data protection
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###  Contracted data processing
To the extent that Swisscom acts as the Customer’s data processor in the course of providing the services, the following Data Processing Agreement shall also apply. It covers contracted data processing in accordance with both the (revised) Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (EU GDPR):
Data Processing Agreement (DPA) (PDF, 90 KB)
Annex to the Data Processing Agreement (PDF, 118 KB)
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text: In recent years, customer requirements in the prepaid sector have altered significantly. In particular, there has been a rapid rise in mobile data use and an increasing demand for unlimited data allowance. The new prepaid portfolio is therefore modelled on the inOne range of products and has been seamlessly integrated into the existing range, offering unlimited, flexible packages tailored to customers’ needs. There is a package for everyone, whether you’re an infrequent or frequent user, a young person or you own a second mobile.
## 30 days online for just 5.–
The new inOne mobile prepaid go is a particularly attractive addition to the standard prepaid offering (basic tariff 0.–). Customers pay just five francs for 30 days of Internet and network access, giving them unlimited surfing, Messenger messages, e-mails, access to timetables and calendar updates throughout Switzerland. In other words, the all-new inOne mobile prepaid go with inclusive flat-rate data (128 kbit/s) allows the use of basic Internet functions in Switzerland. In addition, it includes unlimited SMS/MMS within Switzerland and from Switzerland to other countries at no extra cost.
The new prepaid portfolio also offers additional telephony and data usage options and packages for Switzerland and abroad that can be added on a flexible basis. For the first time, three different flat rates are available for tourists, short-term residents and customers who do not wish to be tied to a contract (lasting 7/30/90 days). In addition, all prepaid customers can now enjoy the benefits of 5G technology. The 24h Speed+ option is available if you want to take advantage of maximum speed. “Thanks to the new packages, our customers are ready for everything that digital life has to offer,” says Michel Siegenthaler, Head of Offers & Marketing at Swisscom. “A tailored package is now available to virtually any customer who does not wish to be tied to a subscription, whatever their needs.”
## Even more data for young people at the same price
inOne mobile prepaid young (formerly kids) is now even more attractive: children and young people (up to the age of 18) can enjoy 30 days’ unlimited surfing throughout Switzerland for CHF 9.90 (including 500 MB high speed) and can make unlimited calls in Switzerland to up to five Swisscom phone numbers. Unlimited SMS and MMS are still also included. All existing customers will be migrated to the new package within a month, giving them better service for the same price. Customers do not have to do anything and will be informed by SMS once the migration is complete.
In addition, functions such as SIM, VoLTE and WiFi Calling are now available to prepaid customers with an appropriate device. Furthermore, unsolicited calls can now be blocked with the Callfilter feature.
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text: In addition, functions such as SIM, VoLTE and WiFi Calling are now available to prepaid customers with an appropriate device. Furthermore, unsolicited calls can now be blocked with the Callfilter feature.
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Whitepaper
# IoT Magazine: How companies use the mature Internet of Things in a clever way
IoT is maturing. This is related to two current shifts: firstly, there is the shift of IoT applications towards the public cloud. Secondly, companies are increasingly focussing on customer benefits and new business models instead of pure technical feasibility when planning their IoT solutions.
The Internet of Things is the fertile ground on which pioneering innovations flourish: from a smart emergency kit, through medical diagnostics “as a service”, to vending machines that order their own refills, or networked drinking water kiosks in Africa.
In our IoT Magazine you can read:
Where IoT is currently headed
How IoT is contributing to sustainability
How IoT is making our lives safer
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##### RaaS and “assume breach”
# Why ransomware attacks are so successful
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Ransomware is a lucrative business involving professional and specialised actors. Attacks on Swiss companies too are proving increasingly successful. There are various reasons for this.
Text: Andreas Heer, Picture: Adobe Stock, 11. March. 2022
Ransomware is a booming business. According to a report by the US Treasury Department, ransoms in the region of 600 million US dollars were paid in the first half of 2021 alone – more than in the whole of 2020. And because these criminal activities are so successful, cybercriminals continue to expand their business model.
## Multiple methods of extortion with encryption and removal of data
Nowadays, ransomware attacks are more elaborate and go beyond simply encrypting the victim’s data and demanding ransom for its restoration. These attacks can often be repelled with ease by recovering the information from a backup. To increase their chances of success, cybercriminals now use up to four methods of extortion in their ransomware attacks:
1. A company’s data is encrypted.
2. The extortionist sets a deadline for payment. The data siphoned off before encryption is then published.
3. To increase the pressure to pay the ransom, the extortionist also threatens to cripple the company structure using DDoS attacks.
4. The extortionist publishes the name of the company on their leak site. In some cases, they even contact companies that are partners of their victim and inform them of the ransomware attacks. As well as causing reputational damage, this can also have legal and financial ramifications.
And because this business is so lucrative, numerous providers are eager to get in on the action. “We are currently tracking over 70 active ransomware groups,” says Stephan Rickauer, Head of the Computer Security Incident Response Team (CSIRT) for business customers at Swisscom.
## Professionalisation with Ransomware-as-a-Service
And the attackers are now more professional than ever, dividing the individual steps up among various “professional groups”. The preliminary work, which usually involves capturing login details for the actual attack, is carried out by groups specialising in phishing. In turn, initial access brokers, as they are known, are responsible for spying out the captured, functioning logins. They then sell this data to the actual ransomware providers.

text: ## Professionalisation with Ransomware-as-a-Service
And the attackers are now more professional than ever, dividing the individual steps up among various “professional groups”. The preliminary work, which usually involves capturing login details for the actual attack, is carried out by groups specialising in phishing. In turn, initial access brokers, as they are known, are responsible for spying out the captured, functioning logins. They then sell this data to the actual ransomware providers.
To gain initial access to a company's network, attackers do not necessarily exploit security loopholes in software. Instead, they use tried-and-tested methods, such as phishing emails or malware, e.g. the now discontinued TrickBot or increasingly BazarBackdoor, to obtain valid login details. These then open the doors to the company, for example, via remote access or VPN access without two-factor authentication. Thomas Röthlisberger, Head of the Red Team at Swisscom, is familiar with these attack techniques from his own work: “Ransomware attackers are opportunistic. They attack where they see an opportunity to do so, i.e. when an access point can be exploited.” The actual ransomware, for example “Conti”, is installed afterwards following a successful breach.
The group behind LockBit 2.0 actively looks for “affiliates”, i.e. partners to launch ransomware attacks.
But it’s not always the providers themselves who launch an attack. Some ransomware developers provide their tools to other criminal groups as a service and earn commission on the ransom. This Ransomware-as-a-Service approach, e.g. with BlackCat/ALPHV or LockBit 2.0, is comparable to Software-as-a-Service. This means that no specialist knowledge is needed to launch a ransomware attack, but rather, the right amount of criminal energy. This is another sign of the market’s profitability and also suggests that the number of attacks will continue to rise.
## “Assume breach” as a starting point
For specialists like Röthlisberger and Rickauer, it is clear that ransomware is the greatest cyber threat facing companies and organisations in the majority of sectors. Investing in technical development is a worthwhile endeavour for attackers. Following prosecution and the subsequent disbandment of a criminal group, there is never any shortage of successors to pick up where these criminals have left off under a new name.

text: ## “Assume breach” as a starting point
For specialists like Röthlisberger and Rickauer, it is clear that ransomware is the greatest cyber threat facing companies and organisations in the majority of sectors. Investing in technical development is a worthwhile endeavour for attackers. Following prosecution and the subsequent disbandment of a criminal group, there is never any shortage of successors to pick up where these criminals have left off under a new name.
That is why successful attacks regularly make the headlines in Switzerland as well. “Many companies view ransomware as purely a technical problem that IT needs to take care of,” explains Rickauer. Accordingly, there is a lack of strategic measures such as an emergency plan. Rickauer describes the situation as follows: “When targeted by an attack, companies first need to learn how they can negotiate with the extortionists or how they can purchase a large quantity of Bitcoins at short notice in order to still pay the ransom, despite recommendations to the contrary.” Companies would therefore gain a lot if they were in a position to deal with ransomware attacks at a strategic level within the context of risk or business continuity management. Because a ransomware attack today always poses a crisis for the affected company.
In Röthlisberger’s experience, security monitoring to detect attacks at an early stage is often lacking: “Companies have to assume that an attacker will be successful at some stage or has already penetrated the network, i.e. ‘assume breach’.” Once the attackers are inside the company network, they can exploit vulnerabilities in the defences, explains Röthlisberger: “Cybercriminals often use stolen login details and gaps in Microsoft’s Active Directory in order to penetrate deeper into the company network.” This way, the intruders can get their hands on advanced access rights and in the ideal scenario (from the attacker’s perspective), take on the role of domain administrator and encrypt all important company data and systems with ransomware.
## Ransomware as an issue for the management board
Like Rickauer, Röthlisberger urges management boards to tackle the subject of ransomware in the context of risk management – by taking concrete measures to improve overall security. One potential measure would be to set up a Security Operation Centre (SOC) with a CSIRT in order to detect and stop attacks and develop company defences using simulated Red Team attacks.

text: ## Ransomware as an issue for the management board
Like Rickauer, Röthlisberger urges management boards to tackle the subject of ransomware in the context of risk management – by taking concrete measures to improve overall security. One potential measure would be to set up a Security Operation Centre (SOC) with a CSIRT in order to detect and stop attacks and develop company defences using simulated Red Team attacks.
However, those responsible would need an overview of the entire system network to be able to quantify the risk. “This is often a challenge,” admits Röthlisberger. The complexity of IT architectures is regularly cited as one of the main reasons for this. The log4j security vulnerability (“log4shell”) clearly demonstrated this problem last December: many companies have no idea about the types of security loopholes that might be lurking in certain libraries. Or as Rickauer puts it: “These days, best practices rarely work as planned in the complex world we live in. Every phenomenon is different.” However, due to the real threat posed by ransomware, companies have no option but to take appropriate defensive measures.
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#### Endpoint Detection & Response
Traditional endpoint protection is not enough. Find out how EDR significantly enhances the ability to detect and protect against complex attacks.
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#### Endpoint Detection & Response
Traditional endpoint protection is not enough. Find out how EDR significantly enhances the ability to detect and protect against complex attacks.
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## Networked coffee maker
# How the Internet of Things is improving coffee
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Data makes better coffee. To put it bluntly, that’s the result of networked coffee machines. The Internet of Things provides the data infrastructure and makes it possible to build new service-oriented business models in combination with cloud, analytics and security solutions. Six good reasons to embrace ‘Barista 2.0’.
Text: Andreas Heer, 24 june 2019
Switzerland is a country of coffee lovers. Here, each of us drinks about three cups every day, which makes us number three in the world. But we don’t just drink a lot of coffee – we also celebrate barista culture. And there shouldn’t be any compromises when it comes to the quality of the coffee – even at work.
Drip makers and powdered creamer are a thing of the past. Vanilla latte, cappuccino, espresso macchiato... Today’s machines have to offer countless variations of the caffeinated brew. And foam prepared with fresh milk goes without saying.
### A more enjoyable coffee experience thanks to sensors
Despite these high standards, the machine should also be functional at all times. After all, we wouldn’t want to go for that coffee we so look forward to when we hit our afternoon slump, only to find the machine is out of milk or needs servicing. This is why an ever-increasing number of sensors monitor the complex mechanisms inside modern coffee makers. Not only do they measure the level of milk and beans; they also check the condition of important components like the grinder. The machine also counts how many espressos, cappuccinos and other drinks have been dispensed and then sends all of this data to the manufacturer by way of the Internet of Things (IoT), which is made possible by a SIM card or eSIM. The data collected in the cloud is processed using new analytics tools and used for process automation, product improvement and new types of customer interaction.
### Use customer insights to tap into new revenue streams
The combination of networking and data analytics opens up possibilities for completely novel applications and convenience features. Ironclad security included, of course. Cashless payment with smartphones and infotainment might be possible, too: in the future, the large displays on the coffee makers could show promotions, headlines, weather, mini-games, surveys and so on – all fully personalised. This could turn those 40 seconds while you wait for the drink to be made into an improved break experience and advertising opportunity, allowing the manufacturer to expand its business model and tap into additional revenue streams.
### Less downtime thanks to predictive maintenance

text: ### Less downtime thanks to predictive maintenance
Servicing tasks that cannot be completed remotely are time-consuming and costly. Using the data sent from the coffee maker, the manufacturer can anticipate which maintenance will need to be done, because they know the service life of each individual component. The effective duration or frequency of use allows them to determine when hoses or mechanical components such as the grinder need to be replaced. Ahead of time. This means that the service technician can plan the replacement before travelling to the customer. This kind of predictive maintenance saves time and avoids unnecessary trips, reducing the need for servicing. That means you can put away that ‘Out of order’ sign taped to the coffee maker for good. The service life of the machine that cost you have tens of thousands of francs on lasts longer as a result.
Predictive maintenance also mitigates Murphy’s Law: whenever demand is highest, the technician is sure to be working on the machine. Now, they can plan servicing for a time when coffee demand is lowest instead. The machines also provide manufacturers with the time data they need to make this judgement.
### Optimising day-to-day business with real-time data
Milk and coffee beans have to be refilled during normal operations. The data on fill levels allows supply staff to know what work has to be done on which machines. And data-driven processes automate day-to-day business: ingredients are reordered automatically, and the ideal route can be determined based on the machine data and location information. This saves time for maintenance and servicing of the coffee makers, because service staff only have to go to the locations where actual work needs to be done.
The simple coffee consumption analysis shows consumption statistics for each type of drink.
### Improving coffee makers through experience values
In other words, the data from each individual unit indicates when maintenance is needed. But things get really interesting when the data from all coffee makers is combined. The aggregation of events allows manufacturers to identify weaknesses, such as poor hose connections, material problems or weak grinder motors. This information goes back into the further development of the product design.
The combined data also provides information about the service life of individual components. If experience values show that the machine’s grinder is approaching the end of its service life, the service technician can replace the part preventatively at a time when they will be servicing the machine anyway. This reduces downtime.
### Better tasting coffee through data-driven technology

text: The combined data also provides information about the service life of individual components. If experience values show that the machine’s grinder is approaching the end of its service life, the service technician can replace the part preventatively at a time when they will be servicing the machine anyway. This reduces downtime.
### Better tasting coffee through data-driven technology
Coffee connoisseurs know that the grind, pressure and temperature all play an important role in the taste and quality of the drink. The manufacturer can make these adjustments remotely with firmware updates pushed out via IoT. This is done simultaneously for all coffee makers worldwide or those in a specific time zone. The benefit is obvious: instead of the service crew having to update each machine automatically and causing additional downtime, the update can be conveniently installed from a central system at the press of a button, outside of business hours.
Company employees benefit from these features whenever they go to the machine to get coffee, because now they are much more likely to see a range of selections rather than an error message. And based on the data collected, the manufacturer can better align the products to the tastes of its customers. And, ideally, employees will never even see the technician and instead enjoy the aroma of freshly brewed coffee whenever they happen to be in the mood. Mmm, now it’s time for a cup of really good coffee.
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### Data-driven business models
Swiss coffee machine manufacturers are pioneers in data-driven business, because consumers’ increasing standards are demanding the full transformation of analogue devices into digitalised products. The big industry names for professional coffee makers, Schaerer and Franke, are gradually networking their machines for professional use in restaurants and office buildings. New technology components, such as IoT, cloud, analytics and security not only create better devices; analysing the data is also making it possible to develop new lucrative service models and a greater customer focus. What applies to professional coffee makers is conceivable for every other type of machine or device.
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IoT ecosystems
#### On its own, IoT will never amount to much
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IoT ecosystems
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#### IoT – Internet of Things
What is the "Internet of Things" (IoT)? How can companies and customers benefit from IoT applications? We will show you what you should know.
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#### IoT – Internet of Things
What is the "Internet of Things" (IoT)? How can companies and customers benefit from IoT applications? We will show you what you should know.
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IoT ecosystems
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#### IoT – Internet of Things
What is the "Internet of Things" (IoT)? How can companies and customers benefit from IoT applications? We will show you what you should know.
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Industrial IoT: Making products smart
#### Meier Tobler AG: Our heat pumps needed to get on the Internet
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Industrial IoT: Making products smart
#### Meier Tobler AG: Our heat pumps needed to get on the Internet
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text: Swisscom has been committed to greater sustainability for over 25 years. This commitment has once again been recognised by the international panel of World Finance magazine. “We are delighted to be named the world’s most sustainable telecoms company for the third time in a row. This award confirms that we are on the right track towards achieving our ambitious sustainability goals. Each recognition motivates us to work even harder and consistently pursue the goals we have set,” says Saskia Günther, Head of Corporate Responsibility at Swisscom.
With its annual Sustainability Awards, World Finance Magazine recognises companies that are taking positive action in the areas of environment, society and corporate governance. “When we look at what is happening to the planet, a commitment to sustainability is increasingly important. We were particularly impressed by the revised sustainability strategy and governance within the company, the investments in innovative climate protection solutions for customers and the wider society, and the new Swisscom Campus online content hub. Once again, Swisscom’s pioneering role and far-reaching commitment to people and the environment impressed the international panel of experts,” says Monika Wojcik, Head of Special Projects at World Finance.
## Consistent pursuit of climate goals
Swisscom has set itself the goal of becoming completely climate-neutral across its entire value chain by 2025. By pursuing a consistent sustainability strategy, direct emissions have been reduced by over 85% since 1990. To achieve this, Swisscom relies on 100% renewable energies, heat pumps and an emissions-free vehicle fleet, and leverages digitisation to support environmentally friendly business operations. Swisscom is also involved in the upstream and downstream stages of the value chain. This includes integrating the latest advances in the design of own-brand devices. Swisscom now consistently uses post-consumer recycled (PCR) plastics for its own products. The current WLAN-Box 3 is made from 70% PCR, for example. As well as conserving resources, this also reduces the climate footprint by 0.5 kg CO2 per device. “Our long-term goal is for all our own-brand products to be fully recyclable,” says Saskia Günther.
## Sustainably ready for a media-competent life
Swisscom takes responsibility for people and the environment. For many years, the telecommunications company has been working to ensure that the entire Swiss population can take advantage of the opportunities offered by digitisation – while also raising awareness of possible dangers, such as those posed by cyberbullying. The new Swisscom Campus online content hub provides tips and advice on using digital media for children, young people, parents and older people. It also provides a comprehensive education programme with 25 different courses covering all areas of life. Saskia Günther comments: “In my role as Head of Corporate Responsibility and also as a mother of two children, I see the importance of strengthening media literacy in society. This is why our explicit goal is to support two million people a year in the use of digital media by 2025 at the latest.”
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Innovation/Blockchain
# Blockchain speeds up access to debt collection register extracts
As part of a pilot project, residents of Schaffhausen will soon be able to order extracts from the debt collection register directly from their smartphone. A PDF copy, which can also be verified online by third parties, will be sent to the requester quickly and at no additional cost. This is all possible thanks to the Procivis eID+ app, which has been based on the blockchain infrastructure of Swisscom and Swiss Post. Swisscom and Procivis are also entering into a strategic partnership to promote e-government services for Switzerland. In addition to registers, Swisscom also has plans to digitise certificates and contracts.
Armin Schädeli, Deputy Head of Media Relations
30 September 2019
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Currently, anyone moving house who needs an extract from the debt collection register has to visit the debt collection office in person or order the extract from an online provider for an additional cost, which will then be sent a few days later by post. In the canton of Schaffhausen, this is about to become more convenient and faster without costing any more: residents will simply apply for the extract on their smartphone and receive it online immediately.
## Strategic partnership between Procivis and Swisscom
The canton of Schaffhausen is at the forefront of e-government services in Switzerland. Residents already have access to the eID+ app available from Procivis Ltd, a provider of e-government solutions. After downloading the app and authenticating their identity as a member of the community, users are able to access administrative services, such as the local residents’ registration office (Einwohneramt). Soon residents will be able to use the eID+ app to order extracts from the debt collection register too. A pilot project is being launched by the Swiss community of Schaffhausen. To permit the creation of a digital, automatic and forgery-proof copy of the official certificate, the app uses the private Consensus as a Service blockchain infrastructure developed by Swisscom and Swiss Post. This functions as a digital ledger: the transactions can be viewed and verified in real time by all involved parties with complete confidentiality. The reliability of the data is assured through reciprocal control by the respective parties and data immutability. Moreover, all of the data remains in Switzerland.
It is also possible for third parties to verify the data: for example, a landlord can upload the extract from the debt collection register to the validation platform provided by the canton of Schaffhausen and thus verify a document’s authenticity.

text: It is also possible for third parties to verify the data: for example, a landlord can upload the extract from the debt collection register to the validation platform provided by the canton of Schaffhausen and thus verify a document’s authenticity.
Daniel Gasteiger, CEO of Procivis: “E-government applications rely on a secure infrastructure. This is vital to guarantee the application’s stability and compliance with data protection requirements.” The canton of Schaffhausen is the first local authority to use the Swisscom and Swiss Post infrastructure – following private companies, such as daura Ltd or Ormera of Energie Wasser Bern (ewb) and Postfinance, which have already joined the infrastructure. If the pilot is successful, the canton of Schaffhausen would like to use the app for accessing other official certificates, such as residence certificates. Procivis and Swisscom are also entering into a strategic partnership to lay the foundation for widespread e-government use of Blockchain.
## Swisscom to use blockchain for registers, contracts and certificates
Swisscom plans to expand the digitisation of important documents based on the private blockchain infrastructure, which meets the most stringent security and data protection requirements. In addition to registers, people will also be able to digitally issue, verify, transfer and archive contracts and certificates in the future.
Swisscom is currently digitising the commercial register as well as the debt collection register to this end. Blockchain could therefore reduce the time it takes to set up a business from two to three weeks down to just three hours. Swisscom is already in advanced talks with several cantons on rolling this out.
Digitisation can also greatly simplify the conclusion of contracts. Opening a third pillar (3a) private pension account or a rental deposit account, for example, takes just three steps: filling in the online form, checking the application and adding a digital signature. In the future, Swisscom would like to offer solutions like these to business customers. In conjunction with Swisscom’s trust services – the verified signature service and Mobile ID – legally binding contracts can be concluded entirely digitally and seamlessly.
Proof of authenticity for certificates such as diplomas, leaving certificates or other educational certificates is often required for job applications, for example. Swisscom is currently assessing the market interest in digitising these documents based on blockchain technology.
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eHealth in the doctor’s surgery
#  Smartphone replaces emergency unit
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Digitalisation has arrived at outpatient surgeries, says doctor & industry representative Michael Andor. Patients are already at home in the digital world and generally relaxed about data protection.
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Text: Roger Welti, Images: Giorgia Müller, 24 may 2018
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Michael Andor, you are a partner in a spinal medical centre in Zurich. To what extent is your daily work digitalised?
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We have been digital since we began in 2009. That’s standard practice today when surgeries are founded. Our administration and medical documentation is completely electronic. However, it wasn’t easy to assess the relevant tools and to choose which one to use.
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Why was that?
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If your documentation and communication is paper-based, you can design it in your own way. Digital tools, on the other hand, allow less flexibility; they standardise processes and limit the individual’s creative possibilities. This optimises the overall system but requires that all participants compromise. In a large team like ours, one digital tool may meet some people’s expectations, while the rest prefer other features. In this case, we have to find a middle ground.
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But there was never any doubt about the fundamental decision to digitalise the clinic?
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No. A modern practice can no longer be run any other way – and certainly not a group practice. Information about our patients simply has to be accessible for all our colleagues at any time. This enables us to avoid duplication and give patients quicker and better treatment. Also, digitalisation pays off for administrative tasks.
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Michael Andor in his clinic in Zurich
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Because it frees up resources for medical activities?
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Precisely. The fees for administrative activities in practices have been significantly reduced over the years. If electronic tools enable our assistants to spend more time on medical tasks, that’s a substantial economic advantage.
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But to do this, you first have to invest in IT. Doesn’t this put off a lot of registered doctors?
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IT costs money – it always costs more than was quoted, and maintaining it is also usually more expensive than planned. Furthermore, the tariffs for medical services were defined before IT and its costs had the significance they now have in practices. There is definitely a need for action here. And yet, a modern clinic can no longer be run on the basis of paper documentation. At the latest, doctors realise this when they miss the boat regarding technological developments in invoicing or when they want to hand over their practice.
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Aren’t you being a bit optimistic? Faxes and prescription slips are still extremely popular in Swiss surgeries.
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Aren’t you being a bit optimistic? Faxes and prescription slips are still extremely popular in Swiss surgeries.
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Of course, analogue single-partner practices still exist. We often hit a barrier here, even with our digital working methods. If channels from and to other service providers are only analogue, this often hampers efficient working and can lead to loss of information and duplication. But for some general practitioners, the handy prescription slip is, and always has been, the most efficient method of communication.
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Specialist for rheumatology, physical medicine and rehabilitation, and member of the Board of Directors of the Zurich Society of Physicians
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What do your patients expect? Are they demanding more eHealth in Swiss surgeries?
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Young patients can no longer be reached by analogue methods. And even with older generations, the prevalence of smartphones is very high. Our patients are used to communicating by e-mail and with mobile phone cameras, just as they do in other areas of life as well. This is not only convenient but also cost-efficient.
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Can you give us a specific example?
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A patient sends me a photo of her swollen foot using her mobile phone. Looking at the photo, I may be able to evaluate this case as no cause for alarm and reassure the patient by e-mail, thus saving the costs of unnecessary emergency treatment.
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To what extent are patients concerned about data protection?
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My personal experience is that they have alarmingly few concerns. There seems to be a kind of change in awareness where people think: “There is so much data circulating about me anyway – let’s at least make sure it benefits me in some way.” For our work, this means that patients are simply glad if all the relevant data is available to us and enables us to provide the best treatment. This does not mean, however, that service providers and insurers should not take data protection very seriously.
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Michael Andor is responsible for the eHealth portfolio in the Zurich Society of Physicians.
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Talking of “relevant data” – in future, this will be found in the electronic patient dossier (EPD). What is your view on the EPD, and the view of the Zurich Society of Physicians (AGZ)?
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In general, and this applies to eHealth as well, we encourage solutions which are accessible, practical and affordable for all. Data protection must be guaranteed. The EPD must fulfil these requirements too.
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The EPD is voluntary for registered doctors. Doesn’t that markedly reduce the dossier’s chances of success?
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In my opinion, the dual voluntariness will not be a hindrance if the EPD is practical and fundable. Operation from the electronic case history in the practice must be as easy as possible. And the expenses incurred through this must be covered. The limitation of compensation for expenses “in the absence of the patient”, which came into effect at the beginning of 2018, clearly goes in the wrong direction.
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Why?
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text: * * *
In my opinion, the dual voluntariness will not be a hindrance if the EPD is practical and fundable. Operation from the electronic case history in the practice must be as easy as possible. And the expenses incurred through this must be covered. The limitation of compensation for expenses “in the absence of the patient”, which came into effect at the beginning of 2018, clearly goes in the wrong direction.
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Why?
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In future, digitalisation will generally mean more work in the absence of patients – i.e. without the patient’s having to come into the practice. This will make treatment cheaper overall. The current tariff intervention by Federal Council member Berset also does not take into account digitalisation in doctors’ surgeries and in patient communication. In my view, it is not the double voluntariness but the correct compensation of the expense which will be crucial for the success of the EPD – if the data are not carefully entered, their quality will not be sufficient for everyday use.
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####  Doctor and industry representative
Michael Andor is a specialist in rheumatology and in physical medicine and rehabilitation. In the Prodorso Centre for Spinal Medicine, founded in 2009, he and around 20 colleagues offer comprehensive healthcare for back and neck problems. Andor is also a member of the board of directors of the Zurich Society of Physicians, which represents around 5,700 qualified doctors in the Zurich canton. On the board of directors, he is responsible for the eHealth portfolio.
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Digital health data
#### “Data protection must not be a matter of price”
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Digital health data
#### “Data protection must not be a matter of price”
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Electronic patient record (EPR)
#### It won’t fail due to the technology
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Electronic patient record (EPR)
#### It won’t fail due to the technology
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text: # We are ready for your enquiry about Business process automation.
## **I am interested in
Business process automation**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: ## Planzer Transport AG
#  “Cloud Access provides the optimal performance, security and availability for our multi-cloud environment.”
Tobias Resenterra, Head of IT
###  The story in brief:
Cloud Access from Swisscom provides a future-proof solution for Planzer Transport AG's multi-cloud IT and ensures that all the operations run smoothly.
###  Business challenge
Planzer Transport AG was faced with the challenge of establishing a reliable and high-performance connection between its corporate network (WAN) and its multi-cloud environment (Azure Cloud & AWS Cloud). The focus was on high availability and performance without neglecting security risks. In addition, it was important for them to have a dedicated contact person available in order to be able to react quickly and efficiently when problems arise.
##  About Planzer Transport AG
* Industry: Transport & Warehouse Logistics
* Employees: approx. 5'900
##  About the project
* Integration of the Azure Cloud and AWS Cloud into the company network (WAN)
* Cloud Access is operated and monitored from data centres located only in Switzerland
###  This product is used by Planzer Transport AG
##  Cloud Access from Enterprise Connect
Cloud Access establishes a fast, reliable connection between your company infrastructure and external clouds such as Azure and AWS as well as Swisscom Cloud solutions.
Go to offer
###  Technical solution
With Cloud Access, Swisscom offers a reliable and scalable private fibre-optic connection that minimises security risks and ensures optimal resilience. All data traffic is routed over secure private connectivity. With constant performance, no latency or jitter fluctuations, and the flexible ability to adjust bandwidth as required, Cloud Access provides a future-proof solution for Planzer Transport AG's multi-cloud IT.
“Cloud Access provides the optimal performance, security and availability for our multi-cloud environment.”
Tobias Resenterra, Head of IT
###  Business management perspective
Planzer Transport AG benefits from Cloud Access to run its cloud applications as efficiently as in its own data centre. Swisscom offers a comprehensive solution: from the on-site router to the handover point in the Azure and AWS Cloud - all from a single source. With an end-to-end SLA of 99.99%, we guarantee the highest availability and optimal protection against failures. Configuration and management of Cloud Access is effortless via the Enterprise Connect Dashboard.
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### Your appointment
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text: # Surveillance cameras & GPS trackers
1) Gerätevergünstigung in Kombination mit einem inOne oder Swiss mobile Abo, z.B. inOne mobile go (80.–/Mt.), premium (200.–/Mt.), basic (45.–/Mt.), flat (65.–/Mt.), light (25.–/Mt.); Mindestvertragsdauer 12 oder 24 Monate; exkl. Aufschaltung 40.–
#### Keep an eye on everything
A surveillance camera to keep an eye on your home when on holiday, a network camera to monitor your child or your pet, or a GPS tracker to keep track of your pet’s movements: the right gadget can give you peace of mind. With a wide selection of products available – from outdoor cameras and IP cameras to WLAN cameras and motion sensors – there are many different surveillance cameras to choose from. You can use cameras and trackers with Multi Device. To do so, you will need a Smartphones & Tablets Multi Device option with your blue Mobile subscription. .
#### Stay in control with apps
The Gigaset’s security accessories will notify you via an app on your mobile phone as soon as anything moves in your home. Thanks to the WLAN camera, you can easily check at a glance what is going on. Use the manufacturer’s app to set your devices and smart light bulbs to turn on and off at irregular intervals to deter intruders.

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# Network, Internet & Landline
## More flexible and more reliable cloud connectivity
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Cloud computing continues to grow rapidly, requiring public data networks to carry ever-increasing quantities of data. Intelligent cloud connectivity avoids potential bottlenecks and ensures data is transferred instantaneously, securely and with the right level of network performance.
Text: Rüdiger Sellin, Specialist journalist (MAZ/SFJ), Image: AdobeStock, 02 October 2020
###  Booming cloud services
Cloud computing is growing at speeds far higher than the ICT market average. An increasing number of familiar services no longer run on local computers, but on server farms somewhere else in the world.
This is a big challenge for network operators and cloud providers because cloud-based data, storage capacity, apps etc. need to be available everywhere, all the time and on any device. This demands flexible, high-performance, cost-effective network connections between all company sites and the cloud.
Cloud services are very sensitive to data transfer delays (latency) or data losses. According to Gartner, over 50% of all cloud users experience these problems and complain of mediocre performance. Global cloud providers even report that up to 90% of users are dissatisfied in some countries.
It is clear that traditional networks no longer meet the requirements of modern cloud services. Such services require data networks with high performance and elasticity levels. This is because large quantities of data often need to be transmitted immediately but quickly, something that rigid network structures with fixed bandwidths cannot achieve.
###  SD-WANs provide suitable cloud connectivity
A well-structured, expertly operated data network is therefore essential if the wide selection of cloud apps now available are to be used seamlessly and without disruption. How cloud services are currently accessed varies enormously.
For example, access may involve dedicated point-to-point connections which, although they offer direct access to a specific provider’s cloud servers via Point of Presence (PoP), are expensive and inflexible. Another way of accessing the cloud is over the public Internet – certainly a cheaper option, but one that comes without any performance guarantees.
Software Defined Wide Area Networks (SD-WANs), on the other hand, respond to individual network requirements proactively and in real time. They provide the best available path for the relevant cloud application through dynamic routing. SD-WANs are based on so-called Software Defined Networks (SDNs) and offer fully managed cloud connectivity with high transmission speeds and low latency, coupled with high security, availability, flexibility and elasticity.
###  Cloud connectivity from Swisscom
Swisscom’s Service Connect platform is a specific communication hub offering access to cloud services and forms an integral part of the Enterprise Connect offer. Via the central Service Connect bus, just a few mouse clicks can provide cloud connectivity between customers and the cloud, a traditional data centre or third-party services.

text: ###  Cloud connectivity from Swisscom
Swisscom’s Service Connect platform is a specific communication hub offering access to cloud services and forms an integral part of the Enterprise Connect offer. Via the central Service Connect bus, just a few mouse clicks can provide cloud connectivity between customers and the cloud, a traditional data centre or third-party services.
Service Connect users do not need to set up numerous expensive links to individual cloud providers. Rather, a single link via Enterprise Connect is enough. From there, the user can access the clouds they want via the Service Connect bus.
Ultra-broadband, georedundant data links guarantee secure, high-performance access to Swisscom’s own cloud as well as to external clouds (e.g. AWS, SAP or Azure cloud). This link via Enterprise Connect is more powerful and much less expensive than multiple point-to-point data connections to the PoPs of various cloud providers.
Users can also protect themselves from malicious Internet-based attacks using the inhouse DDoS Protection Service – up to OSI layer 4 or across all seven layers, depending on their requirements. DDoS complements Swisscom cloud connectivity and offers a high level of protection and security.
###  Summary
As a full service provider, Swisscom has extensive know-how and many years’ experience in the network and IT sector. Our ICT infrastructures are continuously being developed and improved, benefiting users of Swisscom cloud connectivity.
Swisscom is your reliable partner in the digital world. Customer data is encrypted and stored in Switzerland. This not only reduces latency, but also increases security.
Webinar
Microsoft 365: Best Practice Connectivity Solutions
What are the connectivity needs of Microsoft Cloud Services and how Swisscom can help with innovative networking solutions.
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Webinar
Microsoft 365: Best Practice Connectivity Solutions
What are the connectivity needs of Microsoft Cloud Services and how Swisscom can help with innovative networking solutions.
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Software-defined Networking
#### SD-WAN: Hype or a must for your company?
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Software-defined Networking
#### SD-WAN: Hype or a must for your company?
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Whitepaper
#### With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
Whitepaper
#### With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
* * *
Infographic
#### Infographic: Five steps to SD-WAN
Discover how you can modernise your company’s IT infrastructure in a well organised manner and which of your divisions should be involved in the five steps to SD-WAN.
Infographic
#### Infographic: Five steps to SD-WAN
Discover how you can modernise your company’s IT infrastructure in a well organised manner and which of your divisions should be involved in the five steps to SD-WAN.
* * *

text: #  Legal notice
Note: Information on data processing by Swisscom can be found at www.swisscom.ch/privacy
##  Website use
On using our website you accept the following provisions.
* Disclaimer
* Social Media Netiquette
##  Contract terms residential customers
###  General Terms and Conditions
* General Terms and Conditions for Services (excl. mobile prepaid services)
* General Terms and Conditions Prepaid (GTC Prepaid)
###  Special conditions
* Fixed Network Telephony
* Internet
* Swisscom blue TV
* Swisscom blue TV App
* Mobile
* Terms of use Swisscom Login
###  Further mobile conditions
* Note regarding the change of subscription (mobile phone, netbook, tablet PC or laptop)
* Definition of non-use of mobile pre-paid services
* Terms and Conditions of Use Swisscom Pay
##  Offer conditions
You will find the conditions that apply to a specific offer on the corresponding page for that offer.
###  Open Internet and Fair Usage Policy
* Open Internet
* More about Fair Use Policy
###  Prices
* To the price overview
### Warranty and terms and conditions of repair
* Warranty
* Terms and conditions of repair
###  Third party contract terms and privacy policy
* General Terms and Conditions blue Entertainment Ltd
* Data Privacy Statement blue Entertainment Ltd
* General Terms and Conditions MySports
* General Terms and Conditions LES CHAINES Canal+
##  Previous contract terms
###  General Terms and Conditions (GTC)
* GTC for services (previous version)
* GTC Prepaid (previous version)
###  Teleclub
* General Terms and Conditions Teleclub Channel Service (German)
* General Terms and Conditions Teleclub Channel Service (French)
* General Terms and Conditions Teleclub on Demand
* Terms of Use of Teleclub Offers
* Data Privacy Statement Teleclub

text: # inOne mobile premium
* Unlimited Internet within Switzerland, EU/UK, USA & Canada
* ​Speed up to 2 Gbit/s
* Unlimited telephony within Switzerland, EU/UK, USA & Canada
Price per month
200.–
## Details of the inOne mobile premium subscription
#### In Switzerland
**Telephony** Calls to the mobile and fixed network. Billing is in 60-second increments.
---
Calls to all Swiss networks included Applies to standard calls and video telephony to all mobile and fixed networks in Switzerland and Liechtenstein. Excludes value-added services and special numbers.
0840 / 0842 / 0844 / 0848 – max. CHF 8.1 Rp. per minute
0900 / 0901 / 0906 – separate price information provided by the service provider
Incoming calls – no charge
Calls to EU/UK, USA, Canada included EU/UK, USA, Canada: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (without overseas territories e.g. French Guyana, Guadeloupe, Martinique, Reunion, etc.), Germany, Gibraltar, Great Britain, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxemburg, Malta, Monaco, Norway, The Netherlands (without overseas territories), Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, USA (including Alaska and Hawaii, but not including US territories/insular areas), Vatican
Calls to Country Group 2 – CHF 0.80 per minute Australia (without Norfolk and Macquaire Island), Israel, Japan, Mexico, New Zealand, South Korea, Taiwan
Calls to Country Group 3 – CHF 1.20 per minute Albania, Algeria, Argentina, Bahamas, Belarus, Bosnia-Herzegovina, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Indonesia, Kosovo, Libya, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Venezuela
Calls to Country Group 4 – CHF 2.00 per minute Benin, Bolivia, Cameroon, Cape Verde, Congo (Republic of the Congo), Congo (Democratic Republic), Cuba, East Timor, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Kenya, Lebanon, Madagascar, Mauritius, Nigeria, Pakistan, Paraguay, Saudi Arabia, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam, Zimbabwe
Calls to all other countries – CHF 4.00 per minute
**SMS**
---
Send unlimited SMS within Switzerland and to other countries Excludes paid SMS services.
No charge for receiving SMS
You will find more information on the MMS service here
**Data**
---
Unlimited data transfer In Switzerland unlimited. In EU/UK, USA and Canada surfing up to max. 100 GB per month at high speed, then speed restricted to 128 kbit/s.
Data download – Premium Speed for the fastest performance with 5G up to 2 Gbit/s
Data upload – Premium Speed for the fastest performance with 5G up to 2 Gbit/s
**Further prices**
---
No charge for call forwarding to your own COMBOX®
Call forwarding to the mobile or fixed network included Switzerland and Principality of Liechtenstein
#### In EU/UK, USA and Canada
**Telephony** Value-added services and special numbers are excluded. Foreign network providers charge standard domestic rates for calls to free numbers.
---
Calls to EU/UK, USA, Canada, World 1, Switzerland, to the COMBOX® and within the visited country – unlimited

text: **Further prices**
---
No charge for call forwarding to your own COMBOX®
Call forwarding to the mobile or fixed network included Switzerland and Principality of Liechtenstein
#### In EU/UK, USA and Canada
**Telephony** Value-added services and special numbers are excluded. Foreign network providers charge standard domestic rates for calls to free numbers.
---
Calls to EU/UK, USA, Canada, World 1, Switzerland, to the COMBOX® and within the visited country – unlimited
Calls from EU/UK to World 2 and Rest of the World – CHF 0.25 per minute
Calls from USA, Canada, World 1 to World 2 and Rest of the World – CHF 0.50 per minute
**SMS**
---
Receive and send unlimited SMS Value-added services and special numbers are excluded.
You will find more information on the MMS service here
**Data**
---
Data transfer: unlimited Enjoy the maximum available Internet speed while travelling, up to a data volume usage of 100 GB. Thereafter speed is reduced to 128 kbit/s for downloading and uploading. However, no additional costs are incurred. To be able to surf at the maximum available speed again, you will need to buy a data package from the Swisscom Cockpit.
#### In World 1 (without USA and Canada)
**Telephony** Tariffs do not depend on the call destination. Calls are billed in 60-second increments, i.e. every full minute (or part thereof) is billed.
---
Calls to Switzerland, EU/UK, World 1 and within the visited country – unlimited.
Calls from World 1 to World 2 and Rest of the World – CHF 0.50 per minute
**SMS Value-added services and special numbers are excluded. After the included units have been used up, sending SMS**
---
Receive and send 1,000 SMS per month, then 0.40 each
You will find more information on the MMS service here
**Data**
---
10 GB/mth. data transfer in World 1 (without USA and Canada)
#### In World 2 and rest of the world
**Telephony** Tariffs do not depend on the call destination. Calls are billed in 60-second increments, i.e. every full minute (or part thereof) is billed.
---
Incoming and outgoing calls in World 2 and in rest of the World – 30 min./mth. Value-added services and special numbers are excluded. Foreign network providers charge standard domestic rates for calls to free numbers. After the included minutes have been used up, incoming and outgoing calls in World 2 are charged with CHF 0.75 per minute and in Rest of the world CHF 1.- per minute
**SMS Value-added services and special numbers are excluded. After the included units have been used up, sending SMS**
---
Sending and receiving 1'000 SMS per mth.
You will find more information on the MMS service here
**Data**
---
1 GB/mth. data transfer in World 2 and Rest of the World Additional data package available at cockpit.swisscom.ch.

text: **SMS Value-added services and special numbers are excluded. After the included units have been used up, sending SMS**
---
Sending and receiving 1'000 SMS per mth.
You will find more information on the MMS service here
**Data**
---
1 GB/mth. data transfer in World 2 and Rest of the World Additional data package available at cockpit.swisscom.ch.
The inclusive data volumes apply to all countries outside the EU/UK. With the exception of: Afghanistan, Burundi, Cuba, East Timor, Ethiopia, Guam, Liberia, Libya, Namibia, New Caledonia, Zimbabwe. The inclusive units cannot be used on ships and ferries and on flights.
## Options for inOne mobile premium
#### Multi Device Options
With the Multi Device option, you can use your blue Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. With blue Mobile L, 4 additional devices are already included. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
More information(opens in new tab)
#### Callfilter and number blocking
The free Callfilter stops calls from suspicious call centres by blocking numbers that meet specific criteria.
Find out more(opens in new tab)

text: # We are ready for your enquiry about Managed UCC.
## **I am interested in
Managed UCC**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # Smart home products & accessories
#### Cameras and sensors for greater security
Alarm systems by Gigaset, sensors and wireless cameras: discover the smart devices for protecting your home. With the handy overview of all your cameras in the device manufacturer's app, you can keep an eye on your home at all times. When you get home, the app’s location detection will turn off your alarm system automatically.
#### Save energy and control devices centrally
Connect your household appliances to a Swisscom Smart Switch and plug this into a power outlet. With the adapter, it’s easy to control your smart lamp, coffee machine or other power guzzlers through the myStrom app. Use rules to switch off devices automatically; for example, when you leave the house.
#### A connected home for added convenience
Speakers, light bulbs or robot vacuum cleaners: Control your smart devices directly from the sofa using the device manufacturer’s app. The smart assistants for your household make your life that bit easier, safer and more comfortable.

text: #  WLAN-Box 3
On this page:
Here you will find all the ports and buttons on the WLAN-Box 3, installation instructions and technical information, and how to change the settings.
To the product in the Shop
* ​Device and ports
* Set up and use
* Frequently asked questions
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the WLAN-Box 3.
Instructions WLAN-Box 3(opens in new tab)
​ Looking for a different WLAN-Box?
WLAN-Box
WLAN-Box 2
##  Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
###  Help topics & tips WLAN-Box 3
* Connecting to the Internet-Box
* Connecting blue TV
* Connecting other devices
* Correct positioning
* WLAN throughout the home
* WLAN password, name & power-on times
* WLAN connection problems
###  Instructions, Firmware and energy consumption
#### Instructions (PDF)
* WLAN-Box 3 installation instructions
#### Declaration of conformity (PDF)
* WLAN-Box 3 declaration of conformity
* Firmware Update
* Energy consumption
##  Frequently asked questions
#### How can I change the settings of my WLAN-Box 3?
On the Internet-Box Web portal, you can change your WLAN access data, set up the parental control function (specify surf times and time limits) or see all connected devices.
##### On computers
Enter http://internetbox.swisscom.ch(opens in new tab) or 192.168.1.1(opens in new tab) in your Internet browser. Note that you have access only if you are connected to your Internet Box within the network. Log in with your existing admin password. If you do not know the password, click on "Set new password" to create a new password.
##### On smartphones
You can access and change your main settings at home on your smartphone via the My Swisscom App.
#### Which routers can I connect with the WLAN-Box 3?
The WLAN-Box 3 is compatible with the Internet-Box 2 and all more recent models. The
Internet-Box plus and Internet-Box standard support the older WLAN standard (Wi-Fi 5) and are unable to reach the maximum WLAN speed of the WLAN-Box 3. In addition, these routers do not support the latest encryption standards, which can lead to incompatibilities with the
WLAN-Box 3 For these reasons, the Internet-Box plus and Internet-Box standard are not compatible with the WLAN-Box 3.
#### Why does my WLAN printer no longer work after installation of the WLAN-Box 3?

text: WLAN-Box 3 For these reasons, the Internet-Box plus and Internet-Box standard are not compatible with the WLAN-Box 3.
#### Why does my WLAN printer no longer work after installation of the WLAN-Box 3?
The new 6-GHz band of the WLAN-Box 3 requires WPA3 to be used as WLAN encryption. To ensure optimum WLAN-Box 3 function, WPA3 is also activated on the router during its installation. Some older devices, such as WLAN printers for example, do not support this new standard, however. These devices will therefore no longer connect to the WLAN. To connect your printer to the WLAN-Box 3, you should manually set the WLAN encryption back to WPA2. > Here’s how
#### Why is the WLAN-Box 3 so much bigger than the WLAN-Box 2?
For the new, interference-free 6 GHz WLAN band, the WLAN-Box 3 includes four more antennas than in the older WLAN-Box models. These take up additional space inside the device. The bigger size also has a positive impact on heat development within the casing.
#### How can I use the new 6 GHz WLAN band of the WLAN-Box 3?
To be able to use the new 6 GHz band, the band must be activated on the WLAN-Box 3. To check this, visit the WLAN tab on the Web portal, which will show you whether or not you have WLAN or the 6 GHz band activated. The device to which the WLAN-Box 3 is connected must also support 6 GHz. These devices have the latest WLAN standard (WiFi 6E).
If you are using two WLAN-Box 3s, you can connect these to one another in a WLAN mesh network over the 6 GHz band. The resulting reduction in capacity usage of the 2.4 and 5 GHz bands also benefits devices that do not support the Wi-Fi 6E standard.
#### How much radiation does the WLAN-Box 3 emit?
The WLAN-Box runs on low power (max. 1 watt) and therefore only emits very small amounts of radiation. It also complies with all relevant limits and guidelines.To minimise radiation, the WLAN-Box can also be switched off manually. In addition, the WLAN operating time settings from the Internet-Box are transferred automatically to the connected WLAN-Boxes.
#### Is the guest WLAN range also extended by the WLAN-Box 3?
Yes, the guest WLAN works in the Internet-Box WLAN and in the WLAN-Box reception range.
#### How can I prevent a Wi-Fi 6 device switching to Wi-Fi 5 with the WLAN-Box 3?
You have a number of options to prevent a Wi-Fi 6-enabled device from switching to Wi-Fi 5 within the range of an Internet-Box 2:
* Use an Ethernet cable (WLAN access point) to connect the WLAN-Box 3 to the Internet-Box.

text: #### How can I prevent a Wi-Fi 6 device switching to Wi-Fi 5 with the WLAN-Box 3?
You have a number of options to prevent a Wi-Fi 6-enabled device from switching to Wi-Fi 5 within the range of an Internet-Box 2:
* Use an Ethernet cable (WLAN access point) to connect the WLAN-Box 3 to the Internet-Box.
* In the Web-Portal(opens in new tab) switch off WLAN synchronisation under “Synchronise WLAN status between the Internet-Box and WLAN-Box”.
* Switch off the WLAN on the Internet-Box.
#### My WLAN-Box 3 has a flashing red light. What does that mean?
If the LED flashes red, it means that the WLAN-Box cannot connect to the Internet-Box. Either the WLAN-Box 3 is not paired or it is too far away from the Internet-Box. More information can be found in the instructions(opens in new tab) in the sections ‘What is pairing?’ and ‘WLAN-Box setup’.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: The Swisscom network is ready for the latest possibilities of digital Switzerland. Companies are taking advantage of the digital possibilities offered by networked systems and devices to open up new business areas or increase the efficiency of their production chains. With its continued willingness to invest around CHF 1.6 billion annually in the expansion of its IT and networks, Swisscom is making a key contribution to Switzerland as a business location. True to its claim of being a world leader in bringing the latest technologies to its customers, the company has, in recent years, been at the forefront of rolling out such new developments as G.fast in the fixed network or 5G in the mobile network.
Swisscom has now demonstrated the next stage of technological development in the fibre-optic network. As early as 2020, Swisscom was the first telecommunications company in the world to test 50G PON fibre-optic technology in the laboratory. The technology has now been successfully put into operation for testing purposes in the live network of a Swiss municipality – another world first.
## New possibilities for business customers' future broadband connections
The theoretically possible bandwidth of up to 50 Gbit/s is not the primary benefit of 50G PON fibre-optic technology – after all, today’s fibre technologies offer sufficient capacity for many years to come. 50G-PON will lead to a new kind of flexibility in high-speed connectivity, chiefly for business customers, paving the way for additional security service features or connection service attributes. For example, the technology significantly reduces latency compared to today’s standards, and guaranteed transmission speeds can be defined by network slicing. These are just a few examples that, thanks to 50G-PON, can be included in considerations for new products and services aligned to business customer requirements in the coming years.
Swisscom plans to introduce the technology by 2025 at the latest. The network architecture is no cause for concern as PON technologies can be used in both point-to-point and point-to-multipoint networks. The passive splitter is placed in a point-to-point network rather than in the cable conduit at the control centre.
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* WhatsApp(opens in new tab)
* E-Mail
* Copy link
## Contact us
### Media Relations
media@swisscom.com
Tel. +41 58 221 98 04
### Latest news about Swisscom

text: ## SAP services and SAP outsourcing
#  Comprehensive SAP services for sustained added value
Take advantage of our entire range of SAP services and receive the support you need for all modules, project sizes and industries. Whether you are looking for expert-on-demand consulting for a particular SAP module or want to implement a major transformation project or new operating model, Swisscom is your ideal SAP partner.
##  Your digital transformation with SAP services
Improve your business processes with SAP services. With us as your SAP partner, you can shape your individual business transformation step by step at your own pace. Simply choose the modules you require, and we’ll support you every step of the way, from holistic consulting through to operation and maintenance of your ERP system.
####  What’s in it for you
* Comprehensive SAP services for your digital business transformation
* SAP and industry expertise, project and implementation competence
* Cost-effective operating models, whether on premise, private cloud or public cloud
###  Your benefits
* Business and technology consulting from more than 400 certified SAP employees
* On-demand expertise from Switzerland for national and international companies
* Guaranteed success thanks to the SAP Transformation Factory and cloud-based operating models
###  When is it the right solution?
Do you need an SAP expert for an industry-specific assignment or dedicated SAP consulting for a smaller project in a specific SAP module? Do you need to manage a major transformation project such as SAP S/4HANA? Are you considering complete SAP outsourcing?
No matter what your SAP project is or what challenges lie ahead, we’re here to support you on your journey. Our SAP team of experts have in-depth SAP experience and comprehensive expertise in your industry and will set you up perfectly for a successful digital transformation.
Receive tailored support from Swisscom’s SAP Competence Center for all project sizes and your industry. Talk to us about SAP Basis operation, application management, S/4HANA lean conversion or SAP add-ons.
Certification
SAP Recognized Expertise for SAP S/4HANA, Business Intelligence, Data Warehousing, Public
###  Why Swisscom?
* Expertise: we understand your concerns and are fully conversant with all aspects of SAP and the necessary implementation methodology.
* Manpower: we have more SAP experts with very specific industry knowledge than any other company in Switzerland and maintain a close proximity to our customers.
* Enhancement: Perfect your SAP landscape thanks to our comprehensive technology portfolio (e.g. cloud, security, data-driven business etc.).
###  The first step
##  A free initial consultation
How could your individual business transformation look? We’ll work it out together with you in our consultation.
Contact us
####  Downloads
* Application Management factsheet
* SAP S/4HANA Transformation Factory factsheet
* SAP S/4HANA Lean Conversion factsheet
* Dual Maintenance Tracker factsheet
####  Link
* SAP Customer Experience
* Data & AI
###  Get started with your SAP S/4HANA transformation
Swisscom’s SAP Transformation Factory guides you through your SAP project with a clear 6-phase methodology.
###  Choose cloud platform and operating model

text: Contact us
####  Downloads
* Application Management factsheet
* SAP S/4HANA Transformation Factory factsheet
* SAP S/4HANA Lean Conversion factsheet
* Dual Maintenance Tracker factsheet
####  Link
* SAP Customer Experience
* Data & AI
###  Get started with your SAP S/4HANA transformation
Swisscom’s SAP Transformation Factory guides you through your SAP project with a clear 6-phase methodology.
###  Choose cloud platform and operating model
No restrictions with SAP outsourcing: with Swisscom, you can choose the cloud platform and operating model that meets your needs.
####  SAP on AWS
The first step on your journey to efficiently migrating your SAP environment to the Amazon Web Services platform cloud.
Factsheet: SAP on AWS Assessment
####  SAP on Azure
Benefit from fast and secure SAP operations from the Azure Cloud as a reliable managed service.
Factsheet: Managed SAP Services on Azure (PDF)
Factsheet: SAP Assessment for Azure (PDF)
####  SAP on Swisscom Cloud Services
The first certified, exclusively Switzerland-based platform for the operation of your entire SAP system landscape.
Swisscom Cloud Services for SAP Classic and SAP S4/HANA
###  Customer success stories
#### Oetiker
SAP S/4HANA for Manufacturing
_​_
##### Customer situation
Through its SAP transformation, international manufacturing company Oetiker wanted to become more agile, offer its customers more options and lay the groundwork for innovation. As an international company, Oetiker required flexibility, transparency and on-site compliance support.
##### Our solution
A swift and smooth technical transition with no impact on operations or service quality was key. The software was rolled out at all 11 locations simultaneously. The project took only six months to complete. Oetiker has achieved process time savings of 95 percent and has significantly accelerated its analysis processes. This has created space for innovative AI projects and robot-assisted automation and provided greater supply chain transparency.
> Oetiker Group success story: future platform for industry (PDF)(opens in new tab)
#### Mobility
SAP S/4HANA for Finance
_​_
##### Customer situation
With a growing customer base, car sharing giant Mobility has to handle vast amounts of data. The company’s predecessor ERP system, a standard financial software, was no longer up to the task, so the company decided to implement SAP S/4HANA.
##### Our solution
Thanks to the new auditable accounts payable workflow and automated payment of parking space rental, the company now saves several working hours per month, which it can in turn devote to more useful tasks.
#### Cantonal Hospital St. Gallen
SAP S/4HANA for healthcare
_​_
##### Customer situation
In 2022, Cantonal Hospital St. Gallen migrated to SAP S/4HANA, consolidating eight hospitals into one end-to-end system unit. The aim was both to improve the transparency of intercantonal data storage and put in place a new underlying hospital information system.
##### Our solution
Through SAP S/4HANA, all hospitals in the canton were equipped with the technological basis for future innovation steps. 670 cleanly migrated interfaces provide end-to-end processes between the ERP system, hospital information system and the IS-H industry solution.
###  Find out more
#####  Downloads

text: ##### Our solution
Through SAP S/4HANA, all hospitals in the canton were equipped with the technological basis for future innovation steps. 670 cleanly migrated interfaces provide end-to-end processes between the ERP system, hospital information system and the IS-H industry solution.
###  Find out more
#####  Downloads
__ ‘We have saved four hours on our monthly depreciation runs.’
Siegfried Wanner, CFO, Mobility
__ ‘SAP is able to directly map industry-specific processes.’
Sascha Gasser, Head of SAP CC, St. Claraspital AG
__ ‘Swisscom devised the entire concept for our digital transformation.’
Michael Stahlberger, Head of IT, Cantonal Hospital St.Gallen
* Find out more
1.   2.   3.
__ Previous __Next
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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Martin Gfeller
* Our authors
* Our authors
# Martin Gfeller
## Head Application and Business Services
Swisscom AG
__LinkedIn
__E-Mail
## More articles by Martin
Digital Transformation
A Hub for Data and a Kickbox
Martin Gfeller
##
Swisscom Job
Feinde und Freunde der Einfachheit
Martin Gfeller
##
Data Science
Abgrenzung
Martin Gfeller
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

text: #  TV-Box (UHD)
On this page:
Get information about the TV-Box (UHD) ports and setup instructions. You will also find out how to return your old TV-Box.
* Installation and connections
* Set up and use
* Frequently asked questions
##  Installation and connections
Download the instruction PDF to get more information about the connections and buttons of the TV-Box (UHD)
Instruction TV-Box (UHD)(opens in new tab)
##  Set up and use
###  Help topics & tips TV-Box (UHD)
* Set up Swisscom blue TV
* blue TV as an app
* Create a channel list
* Replay function
* Record a programme
* Remote control
* Current faults
* TV picture and sound problems
###  Instruction and energy consumption
#### Instruction (PDF)
* Swisscom TV-Box (UHD) setup’ instructions
#### Declaration of Conformity (PDF)
* TV-Box (UHD) declaration of conformity
* Energy consumption
##  Frequently asked questions
#### What do the LEDs on my TV-Box (UHD) mean?
**LED lights up white:** the TV-Box is switched on.
**LED lights up red:** the TV-Box is on standby, or has no Internet connection
**LED does not light up:** the TV-Box is switched of
#### Which Internet router can I use with the TV-Box?
The TV-Boxes can be connected with all Swisscom routers. With one restriction: the Voice Assistant cannot be used with the Centro Business router.
#### Can I combine more than one TV-Box?
Yes, each household can use up to 5 TV-Boxes. You can use any TV-Boxes. However, please note the device restrictions.
#### Can I also use blue TV without a TV-Box?
Yes, you can also use Blue-TV without a Swisscom TV-Box. Find out more about using blue TV in the browser, via the app or with a third-party provider.
#### Do I have to return my old TV-Box?
The TV-Box belongs to you and you are under no obligation to return it to Swisscom. However, if you no longer need the TV-Box, Swisscom can refurbish it and give it to another customer as a replacement device.
Find out more
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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## Crypto AML Compliance
# Detect and monitor money laundering red flags with cryptocurrencies
__Contact us
Go to offer
Go to offer
Under the Swiss Anti-Money Laundering Act, all financial institutions are required to identify and clarify risks associated with crypto currencies. Crypto AML Compliance provides comprehensive support in this. Automatic monitoring detects, checks and reports changes to the risk profile or forwards to an expert.
* * *
* * *
#### Your benefits
Modular design to give you the specific services you need
One-time or continuous risk classification
Analysis of risk-relevant information from the blockchain
#### When is it the right solution?
Crypto AML Compliance is designed for financial service providers who accept cryptocurrencies or fiat money from cryptocurrency trading and would like to benefit from Swisscom’s extensive expertise in analysing and identifying money laundering risks in connection with blockchain.
What’s in it for you:
* Automated detection of money laundering risks in the blockchain
* Manual clarifications by Swisscom crypto compliance experts
* Implementation of the latest regulatory developments in your framework
#### Why Swisscom?
* Expertise: our teams have experience in the crypto financial sector and own a network of blockchain experts
* Best practice: a holistic best-practice approach with a focus on the Swiss Anti-Money Laundering Act
* Security: sensitive data is exchanged over our secure and confidential Tier 4 platform
#### Crypto AML Compliance quotation
Request a no-obligation quotation
Would you like to discover how Crypto AML Compliance can protect your financial institution? We will be happy to prepare you an individual quotation.
__Request quotation
#### Crypto AML Compliance
in detail
#### Risk classification
Automatic assessment of all risks and action initiation
Modern data analysis tools automatically assess the risks of money laundering and terrorist financing for blockchain addresses, transactions in cryptocurrencies and wallet users. Among other things, Crypto AML detects and tracks transaction flows and interactions with stock exchanges, mixers and darknet marketplaces, for example, and compares these with databases. Risk assessments can be one off or continuous.
#### Extensive due diligence
Manual risk analysis, if required, based on different tools
Our crypto compliance experts perform a manual risk analysis as part of our extensive due diligence offering. To ensure the completeness and accuracy of the analysed data, decryption, analysis and extraction are based on various data analysis tools. The information is then condensed and compared against the risk criteria of the Swiss Anti-Money Laundering Ordinance. Finally, we prepare a risk report for you.
#### Verification of power of disposition
Verification of wallet addresses
Since the holder of the private key essentially has unrestricted disposal of the crypto currencies in a wallet, this holder is considered the economic beneficiary of the wallet address. We are happy to support you in verifying power of disposition over wallet addresses.
#### Compliance support
Design and integration in your processes
Our experienced team of crypto compliance experts will be happy to assist you in designing your crypto compliance rules and integrating them in your existing compliance processes.
#### Would you like to find out more?

text: #### Compliance support
Design and integration in your processes
Our experienced team of crypto compliance experts will be happy to assist you in designing your crypto compliance rules and integrating them in your existing compliance processes.
#### Would you like to find out more?
#### RegTech Switzerland
Market overview of Swiss RegTech start-ups by Swisscom and e.foresight.
* Swiss RegTech start-ups info chart
#### Evolution of Swiss blockchain start-ups
Are there other uses for blockchain in addition to crypto currencies? Interview with Thomas Ankenbrand (IFZ) and Roland Cortivo from Swisscom.
* How blockchain start-ups are developing in Switzerland
* Money laundering risks associated with cryptocurrencies
Cryptocurrencies and blockchain offer new opportunities for concealing illegally acquired funds within the financial and economic system. This is due to the underlying technology and the way cryptocurrencies can be acquired and used.
Do you want to protect your bank/financial institution from risks, ensure compliance with legal requirements and uphold your reputation?
We will be happy to advise you.
__Contact us

text: With Swisscom blue, Swisscom offers entertainment such as TV, cinema, streaming, gaming, news and music from a single source. It aggregates the best entertainment offerings and makes them available on all devices, not only via an app and web player, but also on smart TVs and set-top boxes from other providers.
Apple TV is ready for Swiss football
Switzerland sees blue: one name for TV, streaming, cinema and gaming
Switzerland Connected: The technology behind the high-profile experiment
More news

text: #  SMS to 444
On this page:
SMS to 444: check your bill or subscription type, select or change your subscription, check your customer number and add supplementary services.
* Checking your bill
* Subscription & inclusive units
* Abroad
* Availability (COMBOX® etc.)
##  Checking your bill
If you want to check how high your current bill is, send an SMS with the keyword BILL to 444.
See example
#### I would like to check my bill regularly
###
Keyword
| Descritption
---|---
INVOICE
| Check bill once
START INVOICE DAY
| Check bill daily
START INVOICE WEEK
| Check bill weekly
START INVOICE MONTH
| Check bill monthly
#### I would like to know how often my bill is queried or stop this query
###
Keyword
| Description
---|---
STATUS INVOICE
| What regular bill queries have I subscribed to?
STOP INVOICE
| I no longer require regular bill queries.
This services is available to residential customers. Business customers require the appropriate authorisation from the business owner.
###  Your bill online
All your data and bill details are available online.
Go to My Swisscom (Customer Center)(opens in new tab)
##  Subscription & inclusive units
If you want to know the number of remaining units in your subscription or option, check if you have the right subscription or if you can extend it, send an SMS with the following keywords to 444.
See example
###
Keyword
| Description
---|---
STATUS
| Number of included units, such as roaming days or SMS, remaining balance from data options
CHECK
| Check your current subscription and whether it still meets your needs.
CUSTOMER NUMBER
| Check your Swisscom customer number.
TEST
| Check your Swisscom services like TV, Internet, telephone and e-mail on your mobile phone
or computer
LOGIN | Request a new Swisscom Login password
COWORKING | Code request for free hours of coworking office space (only for inOne SME mobile XL customers)
###  Change your subscription
If you want to change your subscription, send an appropriate SMS with the relevant keyword to 444:
#### blue Mobile Abos
Keyword  | Description
---|---
BLUEMOBILEL  | To order a blue Mobile L subscription
BLUEMOBILEM
| To order a blue Mobile M subscription
BLUEMOBILES  | To order a blue Mobile S subscription
#### Additional packages for blue Mobile S oder M
Keyword  | Description
---|---
START CONNECTPACK  | To order the Connect Pack
STOP CONNECTPACK  | The Connect pack renews automatically.
You will need to stop it if you no longer want it.
START INTERNATIONAL  | To order the International Pack
STOP INTERNATIONAL  | The International Pack renews automatically.
You will need to stop it if you no longer want it
#### Additional packages for blue Mobile S, M oder L
Keyword  | Description
---|---
START INTERCONTINENTAL  | To order the Intercontinental Pack
STOP INTERCONTINENTAL  | The Intercontinental Pack renews automatically.
You will need to stop it if you no longer want it
#### Other Abos
Keyword  | Description
---|---
PREMIUM  | To order an inOne mobile premium subscription
BASICMOBILEXS | To order an basicmobilexs subscription
BASICMOBILES
| To order a basicmobiles subscription
BASICMOBILEM | To order a basicmobilem subscription
#### Mobile subscriptions for everyone under 30
Keyword  | Description
---|---
BLUEMOBILEL  | To order a blue Mobile L subscription
BLUEMOBILEM  | To order a blue Mobile M subscription

text: STOP INTERCONTINENTAL  | The Intercontinental Pack renews automatically.
You will need to stop it if you no longer want it
#### Other Abos
Keyword  | Description
---|---
PREMIUM  | To order an inOne mobile premium subscription
BASICMOBILEXS | To order an basicmobilexs subscription
BASICMOBILES
| To order a basicmobiles subscription
BASICMOBILEM | To order a basicmobilem subscription
#### Mobile subscriptions for everyone under 30
Keyword  | Description
---|---
BLUEMOBILEL  | To order a blue Mobile L subscription
BLUEMOBILEM  | To order a blue Mobile M subscription
BLUEMOBILES  | To order a blue Mobile S subscription
BLUEKIDSMOBILE | To order a bluekidsmobile subscription
BLUEKIDSWATCH | To order a blue Kids Watch subscription
This service is only available for residential customers. Business customers can change subscriptions on My Swisscom.
###  Prepaid
If you want to change your prepaid send the keyword to 444.
#### I would like to switch to an Prepaid Plus or subscribe to a data package or combi product
Keyword | Description
---|---
START FLAT7
| 7 days’ unlimited surfing, calls and SMS/MMS in Switzerland.
START FLAT30
| 30 days’ unlimited surfing, calls and SMS/MMS in Switzerland.
START FLAT90
| 90 days’ unlimited surfing, calls and SMS/MMS in Switzerland.
START PREPAID PLUS
START PREPAID PLUS
| Activate Prepaid Plus
DATA 500 MB
START DATA 500MB
DATA500 MB
START DATA500MB
| 500 MB data package​
DATA 2 GB
START DATA 2GB
DATA2 GB
START DATA2GB
| 2 GB data package
DATA 5 GB
START DATA 5GB
START DATA5GB
| 5 GB data package​
START DATASPEEDPLUS
| The one-day 24h Speed+ (5GB) package meets the unique need for
a large data volume​and high speed for a single day.
#### I would like to use or deactivate the advance service
If you have run out of credit on your Prepaid, but you really need your mobile, Swisscom will give you a CHF 5.– advance. Simply send the word ADVANCE to 444. This service costs 50 centimes which will be deducted from your credit the next time you top up.
Keyword | Description
---|---
ADVANCE
| Get a 5-franc advance
#### I would like to activate or modify Prepaid Kids
###
Keyword | Description
---|---
START KIDS
| Prepaid Kids is available to all children aged 7 to 18.
It allows your child to make free calls to 5 Swisscom numbers, to
use 500 MB of data and to send unlimited SMS. Requirement:
inOne mobile prepaid.
STOP KIDS
| Deactivate Prepaid Kids
START SPONSOR
“Child’s mobile phone number” “Amount”
(e.g. START SPONSOR 0791234567 20) | Activate the monthly sponsorship or change the monthly
sponsor credit
Sponsorship is only possible from parents to their underage child.
STOP SPONSOR
“Child’s mobile phone number” | Deactivate the monthly sponsorship
Sponsorship is only possible from parents to their underage child.
PAYMENT
“Child’s mobile phone number” “Amount”
| One-off credit (minimum CHF 5.–)
CHECK SPONSOR | Details about the activated sponsor
##  Abroad
Find out more about roaming for using your mobile phone abroad.
###
Keyword
| Description
---|---
START INTERCONTINENTAL
STOP INTERCONTINENTAL | I would like to start/stop using the Intercontinental pack (only available
with inOne mobile go).
START INTERNATIONALCALLS

text: “Child’s mobile phone number” | Deactivate the monthly sponsorship
Sponsorship is only possible from parents to their underage child.
PAYMENT
“Child’s mobile phone number” “Amount”
| One-off credit (minimum CHF 5.–)
CHECK SPONSOR | Details about the activated sponsor
##  Abroad
Find out more about roaming for using your mobile phone abroad.
###
Keyword
| Description
---|---
START INTERCONTINENTAL
STOP INTERCONTINENTAL | I would like to start/stop using the Intercontinental pack (only available
with inOne mobile go).
START INTERNATIONALCALLS
STOP INTERNATIONALCALLS | I would like to start/stop using the International Calls pack.
#### I want to activate or deactivate the SMS information service on current roaming tariffs in the country I am visiting
###
Keyword
| Description
---|---
START RSMS
STOP RSMS | The SMS information service provides details of current roaming tariffs.
###  Cost control abroad
The Swisscom Cockpit(opens in new tab) gives you complete control over your costs and lets you easily add data packages when using the Internet abroad.
##  Availability (COMBOX® etc.)
###
Keyword
| Description
---|---
START VVM
STOP VVM | Activate/deactivate Visual Voicemail for iPhone
COMBOX
| Request COMBOX® password(opens in new tab)
START NOTIFICATION
STOP NOTIFICATION
| Activate/deactivate SMS availability notification
START INFO
STOP INFO | Activate/deactivate SMS function for missed calls
START BLIP
STOP BLIP
| Activate/deactivate blip for a calls to another network
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: ## Smart ICT
#  IT-Outsourcing für Ihr KMU
With Smart ICT’s IT outsourcing, your SME can rely on workstations equipped with the latest technology. Our modern IT-on-demand solution not only gives you flexibility but also continues to grow with your requirements, providing a reliable, optimally coordinated package of Internet, telephony, network and IT services.
###  Modular IT solution for SMEs
AAs an SME, you need a dependable IT solution for your business operations. Outsource your IT to Swisscom in a way that suits you and rely upon the highest levels of security, reliability and planning. Thanks to the latest IT on demand, you can adapt easily and flexibly at any time to the needs of your employees and changing market conditions. You only pay for the services you need.
Together with secure and highly available systems, our knowledgeable team of SME experts will help you exploit the full potential of digitisation and develop a competitive edge. With Smart ICT, you can equip your employees with the latest tools – helping to increase productivity and ensuring that your business is fit for the future.
####  What’s in it for you:
* The modular, scalable, integrated IT solution for your SME
* Personal contact person for all IT issues
* Complete cost transparency and security
###  Your benefits
* Cost efficiency and performance: keep moving with the times with a modern, secure and stable IT infrastructure
* Flexibility and growth through dynamically scalable managed IT services
* Planning and budget security thanks to the transparency of pay-as-you-go billing
###  When is it the right solution?
Lay the foundation for business growth with an up-to-date IT infrastructure. Secure the very latest expertise without having to invest in your own IT specialists. Access the resources and power required to support your growth as soon as you need it. Smart ICT makes data communication and efficient collaboration easier for your employees and provides complete cost transparency.
Our IT solutions for SMEs relegate failure-prone, outdated and costly systems to the past and instead allow you to take full advantage of the opportunities of data-driven business. Your employees have data and information at their fingertips, offering significant added value when dealing with your customers. Data-driven technology makes it quicker and easier to enter orders and access them anywhere, improving customer insights and your understanding of their needs and enabling faster response times and better advice.
###  Why Swisscom?
* **Your personal contact person:** you can always depend on your locally based partner
* **Unlimited support:** get expert help from our SME IT helpdesk
* **Professional IT management:** choose the most suitable outsourcing strategy at a fixed price
###  Get started with Smart ICT
##  IT calculator for your SME
With just a few details, you can obtain a non-binding standard offer for your integrated ICT solution (IT management, internet, network, telephony).
Go to configurator
##  Download info package
The Smart ICT info package provides detailed information such as customer presentations, references and flyers.
Go to info package
###  The four Smart ICT modules

text: ###  Get started with Smart ICT
##  IT calculator for your SME
With just a few details, you can obtain a non-binding standard offer for your integrated ICT solution (IT management, internet, network, telephony).
Go to configurator
##  Download info package
The Smart ICT info package provides detailed information such as customer presentations, references and flyers.
Go to info package
###  The four Smart ICT modules
Create a solid foundation for successful business with our four modules and use our modular integrated solution for Internet, telephony, networks and IT services, optimally tailored to your needs.
#### Secure operation of your IT from the cloud
* Professional IT management: secure operation of your IT infrastructure
* Microsoft Office & Exchange for each user
* Managed Windows Server, storage space and backup from the cloud
* Hardware (laptops, monitors, keyboards and mouse)
* Go to fact sheet(opens in new tab)
#### Fail-safe Internet
* Three different Internet and service packages to choose from
* Up to 1 Gbit/s data transfer speeds
* Internet Backup fail-safe guarantee
* Protection from phishing and malware thanks to Internet Guard
* Go to fact sheet(opens in new tab)
#### Virtualised network
* Network multiple company locations
* Access to shared network drives, programs and printers
* Encrypted access on the move
* Professional network protection with a cloud firewall, anti-virus protection and web filter
* Go to fact sheet(opens in new tab)
#### Telephony and collaboration
* Calls to all Swiss fixed and mobile networks included
* Virtual telephone system
* Use the app to make calls from fixed network numbers on your smartphone
* Collaboration functions, such as chat and online meetings etc.
* Go to fact sheet(opens in new tab)
__ «As the ‘Head of IT’, I feel like a weight has been lifted from me.»
Bruno Caratsch, Host, Success Story: Hotel Casa Berno
* Find out more
__ «The guests love the robust WLAN.»
Stefan Schachner, Head sommelier and ICT manager, Gasthaus zum Gupf
* Find out more
__ «Vorreiter in der Branche dank hochmoderner IT-Lösung»
Ennio Losa, Manager, Golf Gerre Losone
* Find out more
1.   2.   3.
__ Previous __Next
###  Certified IT partners
####  Local service whenever you need it
Local IT partners will advise you on our products and services and provide implementation support.
Find an IT partner now
####  Sustainable
Thanks to the energy-efficient Smart ICT, you save on your own servers and thus reduce your CO2 emissions and energy consumption.
Find out more
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

text: ##
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: Please enable JavaScript for better browser functionality
## Security Analytics and Security Operations Center as a Service
# Strengthen cyber defences with security analytics and SOC as a service
__Contact us
Go to offer
Go to offer
Go to SME
Go to SME
Evidence of security incidents crops up in various systems. Often, however, there is no central location for consolidating or analysing the logs. As a result, those in charge do not have the necessary overview, resulting in incidents being detected too late. The situation is then exacerbated by a lack of specialists and cost pressures.
### For cost reasons: Security Analytics and SOC as a Service
The complexity of today’s infrastructures, which are often hybrid, makes it difficult to analyse and respond appropriately to security incidents. SIEM (Security Incident and Event Management) systems for comprehensive analysis are expensive and companies will rarely have the specialist staff to support 24/7 operation. And while cost pressures are impacting company budgets and resources, cybercriminals are stocking up their arsenals.
It is not economical for many companies to set up their own infrastructure for Security Analytics (SA) or even a Security Operations Center (SOC) as part of comprehensive threat detection & response. This means that managing the infrastructure from within the organisation is often not an attractive solution. Managed Services, such as Security Analytics as a Service (SAaaS) or SOC as a Service (SOCaaS), are therefore attractive alternatives for reasons of cost and security.
* * *
* * *
#### Your benefits
Save and control costs with modular services
Achieve the necessary security level without the infrastructure costs
Minimise downtime and response times thanks to round-the-clock operation
#### When is it the right solution?
Companies need to regain visibility of security-related incidents to be able to respond in a timely manner. This is the only way to prevent outages, data loss and reputational damage. Central security analytics systems or a comprehensive security operations centre are central to this. The challenge facing IT security managers is how to meet these requirements within budget and with the available specialist staff.
To address IT security as a whole under these conditions, you need a sourcing strategy for threat detection & response. With security analytics and SOC as a service, you can provide the required security services at predictable costs and ensure the necessary level of security. Such services include state-of-the-art solutions for SIEM and SOAR (Security Orchestration, Automation and Response), which give you a good overview of security incidents, allowing you to respond in good time.
What’s in it for you:
* Modular services for analysing and responding to security incidents
* Early detection and professional handling by trained security experts
* Leading-edge technologies with specially developed use cases for detection and analysis
* * *
#### Why Swisscom?
* Experience: we understand and protect our own infrastructure and the infrastructures of many of our customers.
* Customised: you benefit from our specially developed analytics use cases.
* Specific: you implement your own use cases with analytics and SOC as a Service.
#### The first step

text: * Modular services for analysing and responding to security incidents
* Early detection and professional handling by trained security experts
* Leading-edge technologies with specially developed use cases for detection and analysis
* * *
#### Why Swisscom?
* Experience: we understand and protect our own infrastructure and the infrastructures of many of our customers.
* Customised: you benefit from our specially developed analytics use cases.
* Specific: you implement your own use cases with analytics and SOC as a Service.
#### The first step
Request an individual quotation
Would you like to know more about our Threat Detection & Response service? We look forward to preparing your no-obligation quotation.
__Request quotation
Downloads
Security Analytics as a Service (SAaaS) factsheet
Security Operations Center as a Service (SOCaaS) factsheet
#### SAaaS & SOCaaS in detail
#### Security Analytics as a Service (SAaaS)
Detection of security incidents as a self-service with these main functions:
* Big Data platform for analysing all log files
* Integration of a SIEM, including dashboard, for the detection of events
* Threat detection use case (customised if required) for the detection of incidents
* Reporting for compliance requirements (e.g. FINMA) and to meet the obligation to provide proof
* 24/7/365 operation
* Go to factsheet
#### Security Operations Center as a Service (SOCaaS)
Detection of security incidents and analysis with recommendations for action (requires SAaaS):
* All aspects of SAaaS
* Security event management of incidents from SAaaS and, optionally, from third-party systems
* Notification and escalation of security incidents
* Support by experienced security experts
* Go to factsheet
#### Application examples
#### No business case
For cost reasons, it is not economical for you to operate a Security Operations Center around the clock with your own specialist staff. With SAaaS and SOCaaS, you can source security monitoring as a service at predictable costs.
#### Technical constraints
With your existing SIEM, you are inundated with false positives or are unable to integrate all logs and correlate events manually. If your existing infrastructure is no longer fit for purpose, SAaaS gives you a modern and scalable SOAR environment.
#### IT complexity
Is your cyber defence up to the job of protecting your complex infrastructure from sophisticated cyber attacks? With Security Operations Center as a Service, you can be sure of a timely detection and response to security incidents.
#### Threat Detection and Response overview
SAaaS and SOCaaS are the basic modules of the Threat Detection & Response service. Log files and other sources for events are correlated and analysed on a Big Data platform. The Security Analytics dashboard provides information about events; with SOCaaS, Swisscom security experts also take over the event management.
#### Find out more
Whitepaper
#### Security Operations Center
In this whitepaper, you will learn how a SOC supports your security needs and how to develop an appropriate sourcing strategy.
* Go to free download
Article
Detect threats with security analytics
Still have questions? Our security experts will be happy to advise you.
__Contact us

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IoT Services**
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# Mobile Buyback Business
Download the list and complete it with your device details.
* __
Download list
(XLS file, English)
* * *
### Company data
Company*
__
Sales tax ID no.*
__
What is my sales tax ID no.?
### Personal data
Title*
Mr.
Mrs.
__
Firstname*
__
Lastname*
__
Street*
__
Postcode*
__
Town*
__
Email*
__
Phone number
__
### Period of validity of the offer
Following your request you will receive an offer from RS Switzerland. The period of validity of the offer has an impact on the selling price of your mobiles and tablets. The shorter the period of validity of the offer, the more we will pay you for your old device.
Please choose how long the offer should be valid.
Period of validity 30 days 60 days
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Upload your list with the device details here. : *
Remarks
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*Mandatory fields
Send
* * *
* * *

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Fabienne Maier
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# Fabienne Maier
## Marketing Specialist @ Next Generation
Swisscom AG
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Insights
Deine Bewerbung
Fabienne Maier
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Tips & Tricks
Digital Days for Girls – meine Begleitung zur und bei Swisscom
Fabienne Maier
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Training model
Warum Swisscom der richtige Lehrbetrieb ist
Fabienne Maier
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# The speed, the freedom and the simplicity of the App Cloud are simply impressive.
Adrian Fischer
Project Manager Application Development
Swisscom Cross Channel Management
Facts & Figures
June 2019
* * *
* Open source platform (Cloud Foundry Foundation)
* Operation, security, backups, hardware and deployments via Swisscom
* Optimised for modern software design methods
* * *
Best conditions for efficient development
Swisscom Cross Channel Management develops front-end applications that are used by millions of users – e.g. for Swisscom inOne bundles or Swisscom TV. In the Swisscom Application Cloud, app developers will find the best possible conditions for working efficiently.
Challenge
Providing your own development platforms can take a long time, as well as being complicated and expensive. What's more, the systems are often heterogeneous, which makes cooperation more difficult. On the other hand, you have the requirements of the business: an application should have low development costs, be ready for the market as quickly as possible and be able to react dynamically to order fluctuations.
Solution
The Application Cloud can be made available in a matter of minutes to the developers of Swisscom Cross Channel Management. As a Platform as a Service (PaaS) product, it provides the perfect environment. They can activate code immediately in the live environment, test applications, correct errors quickly and commission applications on the same platform.
###  Mr Fischer, please complete the following sentences.
* * *
With the Application Cloud we have …
###  "… significantly reduced the time-to-market of our central applications".
We like the solution because we…
###  "… don't have to waste our time with tedious infrastructure activities".
Our customers benefit because they…
###  "… make use of updates and new web tools much more quickly".
* * *
* * *
Spread the Word!
We look forward to your shares, likes and comments on social media
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* # Data
An increasingly interconnected, data-driven world
* * *
Carrier Data Services are the key building blocks for deployment of local, regional or global interconnected data networks.
Whether you are a telecom service provider acting in a retail capacity needing to access remote branch offices, a cloud service provider needing to deliver secure business-class cloud-based applications to businesses, or a mobile network operator needing to backhaul mobile traffic, Swisscom’s Carrier Data Services offers carrier-grade delivery of managed Layer 2 (CES) and Layer 1 (CLS) services to meet your business needs.
* * *
* * *
**Carrier Ethernet Service**
Managed Layer 2 service for cost-effective and flexible Ethernet connections.
> to Carrier Ethernet Service
**Carrier Ethernet Service**
Managed Layer 2 service for cost-effective and flexible Ethernet connections.
> to Carrier Ethernet Service
**Carrier Line Service**
Managed Layer 1 service for dedicated and high quality point-to-point data transmissions.
> to Carrier Line Service
**Carrier Line Service**
Managed Layer 1 service for dedicated and high quality point-to-point data transmissions.
> to Carrier Line Service
**Regulated Leased Lines**
Point-to-point data transmissions with limited coverage across Switzerland.
> to Regulated Leased Lines
**Regulated Leased Lines**
Point-to-point data transmissions with limited coverage across Switzerland.
> to Regulated Leased Lines
**Direct Internet Access**
Fully managed Layer 3 Internet service for flexible, high-quality Internet connections.
> to Direct Internet Access
**Direct Internet Access**
Fully managed Layer 3 Internet service for flexible, high-quality Internet connections.
> to Direct Internet Access
* * *
* * *
**Success story**
* * *
Our Carrier Data Services footprint reaches +10’000 installed services over 100 customers across Switzerland.
* * *
We continuously invest to improve our services and processes, ensuring delivery of best-in-class products and solutions.
This extensive footprint allows Swisscom to fully understand the evolving business needs.
* * *
Swisscom Carrier Data Services enables the purchase of bandwidth, interface and quality of service appropriate for any given business application.

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Lehre fertig - was nun? - getIT
* Apprenticeship
* Apprenticeship
Kaufmännische Berufe
# Lehre fertig – was nun?
ENDLICH – in diesem Sommer konnte ich meine Lehre als Kaufmann erfolgreich abschliessen. Welch spannende und lehrreiche Zeit dies war…
Simon Soltermann, Phase Out & Deployment Coordinator
28 August 2023
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Im Frühjahr 2023 befasste ich mich damit, welchen Schritt ich nach meiner Ausbildung anstreben möchte. Die Auseinandersetzung mit meiner beruflichen Weiterentwicklung war nicht ganz einfach und dennoch sehr wertvoll, um erste Schritte nach der Lehre festzulegen. Möchte ich ins HR, in die Finanzen, in die IT oder ins Marketing? Bei Swisscom gibt es zahlreiche Möglichkeiten – das macht es nicht sehr einfach sich für eine Richtung zu entscheiden.
Bei diesem Entscheidungsschritt habe ich mich dafür tiefgründiger mit meinen Stärken, Schwächen und meinen Interessen auseinandergesetzt. Daraus hat sich herauskristallisiert, dass mein Interesse für die Informatik prioritär einzustufen ist und es in diversen Unternehmen Chancen gibt, meine Stärken mehrwertstiftend einzubringen. Somit hat meine Jobsuche-Reise konkret begonnen und ich habe mich extern und intern auf verschiedene Stellen beworben. Ich wurde für verschiedene Vorstellungsgespräche eingeladen und erhielt mehrere Job-Zusagen. Ich fühlte mich geehrt am Ende die Wahl zwischen einem internen und externen Job gehabt zu haben.
Bei der Entscheidung für die passende Stelle habe ich eine Nutzwertanalyse mit allen für mich wichtigen sieben Faktoren erstellt. Folgende Faktoren habe ich dabei analysiert:
* Vorgesetzte*r
* Team
* Arbeitsinhalt
* Arbeitsweg
* Lohn
* Sozialleistungen
* Bauchgefühl
Letztendlich habe ich mich für eine Position als ICT-Starter 1 bei unserer attraktiven ICT-Arbeitgeberin Swisscom entschieden. Denn die Arbeitsbedingungen & Vorteile sprechen für sich: Swisscom bietet mir viele Chancen und ich kann somit als Kaufmann meinen Interessen in der Informatik nachgehen, kann aber auch mein Wissen, welches ich während meiner Lehre bei Swisscom aufgebaut habe, weiterhin anwenden und weiss, was mich firmenintern erwartet sowie dient mir auch mein Netzwerk, welches ich in den vergangenen Jahren aufbauen konnte.
An dieser Stelle bedanke ich mich herzlich beim Chancenplaneten Swisscom für diese Möglichkeit und bin stolz, weiterhin #bereit zu sein und mit meinen Stärken in meinem Bereich einen Mehrwert für das Unternehmen stiften zu dürfen.
## An article by:
Simon Soltermann
Phase Out & Deployment Coordinator
Go to profile
## More getIT articles
Data Analytics
Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
Marie-Louise Achart
##
Security
TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
Noël Gygax
##
Business Intelligence
The Federation of Trino
Joel Welti
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: # Swisscom household connection
Here you will find helpful information regarding household connections for a conversion or new-build.
####  Largest fibre-optic network in Switzerland
####  Guaranteed state-of-the-art network technology
####  Up to 10 Gbit/s internet speed
####  Carbon-neutral network powered by 100% renewable energy
## Swisscom…
... invests CHF 1.6 billion in its network each year.
... operates, maintains and provides access to its network free of charge to property owners.
… reduces the cost of copper lines for property owners.
… enables a free choice of fibre providers.
… offers outstanding products and a customised service.
… creates employment and pays taxes in Switzerland.
####  Fibre-optic technologies
FTTH, FTTB/S, FTTC: information about the range of fibre-optic technologies.
Find out more
####  Documentation and manuals on house­hold connections
All the instructions you need to physically connect properties to the Swisscom fixed network.
Go to instructions
####  Register your building project
Register your building project and find the right contact person.
Register here
####  Network information
Online application with the exact location and type of installation for all Swisscom cables.
Go to information
####  WLAN throughout the home
The simple solution for the best Wi-Fi throughout your home.
Find out more
####  Technical interfaces
Specifications of the interfaces provided by Swisscom for accessing and using telecommunications in the fixed and mobile network.
Find out more
## Contact
Any questions? Call us or write to us.
Freephone number 0800 477 587
Mon–Fri 8.00-12.00 am, 1.30 -5 pm
Go to contact form (german)

text: # Memory cards and & Micro SD cards
#### More storage for your memories
Is your smartphone memory full again, leaving you unable to take photos or capture a special moment by video? With a memory card – most often referred to as SD cards – you can create more storage for your data. There are a number of different storage formats. The most common are cards in Secure Digital(SD) format. The standard SD card format fits most cameras, laptops and PCs with a card reader. SD cards are compatible with the smaller Micro SD cards, which are required for smartphones. You simply need an adapter here, which is generally included with your phone accessories.
#### SD, SDHC or SDXC?
Memory cards come with varying amounts of storage space for your photos, videos and data. Standard SD cards without expansion offer 2 GB memory maximum, which is not sufficient for large amounts of data such as photos and videos. SDHC (SD High-Capacity) memory cards are more suitable for these as they offer up to 32 GB. And SDXC models (SD Extended Capacity) theoretically offer up to 2 TB.

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Leonardo Meroni
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* Our authors
# Leonardo Meroni
## Sport-KV Lernender EFZ
Swisscom AG
__E-Mail
## More articles by Leonardo
Tips & Tricks
Career choice
Leonardo Meroni
##
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## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
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Objective Cloud - getIT
* Tech Hub
* Tech Hub
Cloud Native
DevOps
# Objective Cloud
Objective Cloud is a strategic topic which was born out of the following drivers:
Kristina Vajnand Golesworthy, Cloud Transformation Team and Project Lead
18 November 2020
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* Swisscom wants to become the best DevOps company in Switzerland and as such, transformation of its portfolio into the Cloud is the groundwork to be done.
* With Objective Cloud, we want to take the best learnings we’ve gathered from the previous years and to improve our cloud transformation principles.
* Migrating enterprise applications to the Cloud is the key enabler for large enterprises on their digital transformation journey.
In the past, the migration to the Cloud was mostly performed in a primitive lift-and-shift approach. Today, we must do our Cloud Transformation in a Cloud-Native way.
In this article we would like to give you an overview of three important topics that we are working on when it comes to Objective Cloud. They are:
1\. Journey to the Cloud
2\. Cloud Transformation Roadmaps and Patterns
3\. Cloud Engineering Mastery
## 1\. Objective Cloud: Journey to the Cloud
The path into a successful Cloud world goes over a transformation of applications and a software oriented self-service Cloud ecosystem, to ensure the biggest possible autonomy, agility und efficiency for the DevOps teams.
We work in different teams to achieve the following objectives:
### Cloud Strategy 2.0
We create a Swisscom wide Cloud Strategy (multicloud, transformation, quality before speed) to generate an optimal ecosystem for our system landscape.
### Technology Mastery
We create a services ecosystem which gives to DevOps teams the autonomy they need, so they can take over the full responsibility of their applications. Additionally, we establish standards and best practices, which simplify a cooperation.
### Cloud Transformation Roadmap Incl. Implementation
A comprehensive Cloud TransformationRoadmap helps the organization to meet the right investment decisions, to finance them and to implement them.
### Engineering Mastery
DevOps teams and agile leaders have the necessary know-how to optimize the applications for the Cloud and to safely and autonomously use Cloud products and enabling services.
### Cloud Enabling Services
The responsibilities for the Cloud inside of Swisscom are defined und accepted. The structure and financing support guarantee the process and the responsibilities.
## 2\. Objective Cloud: Cloud Transformation Roadmap & Patterns
The Cloud Transformation Roadmap is neither a static artefact nor a program management tool. It’s rather a process that will help your team to take the right decisions in alignment with your common vision and mission.
An important step in preparing the Cloud Transformation Roadmap is to assess which is the best Cloud Migration Pattern to be used for each application. Not all the patterns provide always clear benefits and not always is one pattern the best solution.

text: An important step in preparing the Cloud Transformation Roadmap is to assess which is the best Cloud Migration Pattern to be used for each application. Not all the patterns provide always clear benefits and not always is one pattern the best solution.
The Cloud Migration Pattern, or the famous <<6Rs>>, is an overview of different ways that applications can undergo a Cloud migration. It was initially developed by AWS, what Swisscom adopted and reworked for our purposes.
## 3\. Objective Cloud: Cloud Engineering Mastery
Now we would like to tell you a bit more about how we plan to enable our Engineers and teams for a successful implementation of a Cloud Transformation Roadmap of the applications.
### Mastery@Cloud
Businesses are moving to the Cloud at a rapid pace and Cloud-Native architecture is exploding in popularity. The technological benefits of adopting a Cloud-Native strategy have a direct impact on business outcomes for a company like Swisscom. To expand revenue and to manage cost, it is crucial for businesses to operate and adapt faster, take immediate advantage of opportunities, reduce risk, and place customers at the center of everything. Cloud-Native architecture is foundational for achieving these outcomes. Using the Cloud is the way forward for us.
We understand that organizations are in different phases of our Cloud Transformation and living in the era of Cloud Technologies requires different skills to fulfill existing and new job roles. With our Cloud Engineering Mastery initiative, we will enable teams and individuals to bridge skill gaps and advance their Cloud Maturity to drive effective Cloud Transformation towards the Cloud Master phase of our journey to the Cloud.
### Learning Paths
Our engineers will have to enhance their engineering skills and establish a Cloud-Native culture in order to successfully implement our Cloud Transformation. With the Cloud Engineering Mastery Learning Paths, we provide the necessary Cloud Computing foundations knowledge and help deepen it in specific topics relevant to the role and current context.
## An article by:
Kristina Vajnand Golesworthy
Cloud Transformation Team and Project Lead
Go to profile
## More getIT articles
Data Analytics
Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
Marie-Louise Achart
##
Security
TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
Noël Gygax
##
Business Intelligence
The Federation of Trino
Joel Welti
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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Jan Tschopp
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# Jan Tschopp
## Product Manager Cloud Access
Swisscom AG
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## More articles by Jan
Cloud
Swisscom bietet direkte Anbindung an AWS Zürich
Jan Tschopp
##
Cloud
IBiS' journey towards quorum queues with RabbitMQ
Adam Krajewski
##
Cloud
Cloud security with Software-Defined Cloud Interconnect
Jan Tschopp
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
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## Cyber Defence Workshop: status of your IT security
# How well are you protected against security incidents?
## Determine your IT protection requirements.
Register here
### What you can look forward to in our workshop
* Analysis of the current situation
* Joint gap analysis
* Roadmap for required measures
Companies must constantly question their IT security strategy and adapt it in line with the new challenges. With the cyber defence workshop, we support you in revising the concepts and reviewing the implementation status with specific recommendations for action.
* * *
* * *
### How well are you really protected?
Is your IT security concept still up to date? Is the handling of sensitive data defined? Are all aspects covered that are specified by the regulator? The workshop provides information on the current state of cyber defence and provides a roadmap for possible measures.
* * *
### Structure of the cyber defence workshop
We will conduct the workshops together with you, which are structured as follows. The duration and exact content are defined in advance together.
Analysis of the current situation
In this phase we want to understand exactly what is already in place and implemented and also how. Furthermore, this phase covers the regulatory provisions. The more comprehensive the exchange of information is in this phase, the better we can advise you.
Requirements and Gap Analysis
This phase serves to highlight the specific protection requirements of your company and identify any deficiencies. From this, we derive a catalogue of measures together as well as a possible implementation plan.
Decision basis for "Make or Buy"
If necessary, we can support you in this phase in deciding whether to implement certain measures yourself, purchase them as a service, or pursue a hybrid strategy.
* * *
### What happens after registration
#### Registration
As soon as you have registered, you will receive a confirmation e-mail.
#### Defining the approach
We define the approach together with you during the clarification interview: When we will hold the workshops, how many and who will take part. Furthermore, we estimate the outlay and the price of the workshops.
#### Provision of an offer
Based on the approach defined together, we will provide you with an offer, which we will be happy to explain to you if required.
#### Carry out workshops
Once the offer is clarified and you agree, we set up the workshops. Ideally, we will conduct the workshops physically and document the findings on an ongoing basis.
#### Prepare the results
Our experts derive findings and recommendations from the workshops and prepare them for you. This provides you with specific recommendations and areas of action.
* * *
### Book workshop
* * *
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text: * * *
### Book workshop
* * *
**Please add and configure the hidden fields**
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Spread the Word!
We look forward to your shares, likes and comments on social media
Do you know anyone who might be interested in this workshop? Click the envelope icon to let them know. Thank you.
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* * *
# Location mapping for Swiss security and rescue organisations.
* * *
Whether it’s a fire, an accident or a break-in – the police, fire brigade, ambulance and air rescue services need to pinpoint and reach the site of the incident quickly and accurately. The high-availability, reliable emergency call database (SOSDB) helps blue-light and emergency services find the location of any emergency in a highly professional way, at any time on any day.
* * *
### Get in touch with an expert
Contact us
* * *
Request offer
* * *
*   *   *   *
#####  NG112 interface description
* * *
Emergency call communication (telephony) in Switzerland and Europe is being converted to the latest NG112 standards with the SIP/HELD protocols. Here we provide all interest groups with the current version of the interface description. (Basis: OFCOM information on the Revision of the Telecommunications Act ordinances)
> NG112 Interface (PDF)
> NG112 XSD (ZIP)
> NG112 Reference test cases (PDF)
* * *
#####  Emergency call database (SOSDB) at a glance
* * *
The emergency call database (SOSDB) provides a reliable locatization of emergency calls made on any telephone network (landline, mobile, VoIP) via a single platform. It meets all the technical requirements of the Swiss Telecommunications Office (BAKOM, see TAV SR 784.101.113/1.3, latest version available at www.bakom.admin.ch).
* * *
Universal service
Swisscom (Switzerland) Ltd has a universal service mandate in Switzerland. It operates and makes the emergency call database (SOSDB) available to all official emergency organisations in accordance with its legal mandate.
* * *
Legal supply of data to the emergency call database (SOSDB)
All registered telecommunications service providers (TSPs), VOIP service providers and VOIP telephone service providers are obliged, under Articles 27 et seq. of the Telecommunications Services Ordinance (FDV; SR 784.101.1), to ensure the localization of emergency calls.
* * *
Access
Access to the emergency call database (SOSDB) is a legally required universal service and reserved only for official emergency numbers 112, 117, 118, 143, 144, 147, as well as emergency affiliated numbers 1414, 1415, etc.
* * *
* * *
24/7 secure data retrieval
A high-availability system environment and a dedicated, secure network (belonging to the data owner) with access via SOSDB-iPSS ensures data can be accessed quickly and securely at any time. 24/7 support.
* * *
Data handling & security
Data is only accessible to rescue and security authorities and organisations (BORS) in accordance with legal provisions and is protected against unauthorised access. The entire emergency call database (SOSDB) complies fully with Swiss data protection regulations and the BAKOM ordinance.
* * *
Interface & support
We offer a simple, standardised interface that is identical for all TSPs. Telephone customer data is supplied for integration into the SFTP mailbox on a weekly basis. A free helpdesk is open 10 hours a day, 5 days a week to assist with service interruptions and technical problems.
* * *
### Interested?
Contact us
* * *
Request offers
* * *
* * *
More on the Topic
#### AVANTI Operations Control System
The AVANTI Operations Control System provides a complete overview, facilitates correct decision-making and supports seamless collaboration.
Zum Angebot
* * *
* * *
#### AVANTI Operations Control System

text: * * *
### Interested?
Contact us
* * *
Request offers
* * *
* * *
More on the Topic
#### AVANTI Operations Control System
The AVANTI Operations Control System provides a complete overview, facilitates correct decision-making and supports seamless collaboration.
Zum Angebot
* * *
* * *
#### AVANTI Operations Control System
The AVANTI Operations Control System provides a complete overview, facilitates correct decision-making and supports seamless collaboration.
Zum Angebot
* * *
* * *
#### Public Safety
With Public Safety, emergency services benefit from priority use of the mobile network and can still make calls and transfer data when the network is overloaded.
Zum Angebot
* * *
* * *
#### Public Safety
With Public Safety, emergency services benefit from priority use of the mobile network and can still make calls and transfer data when the network is overloaded.
Zum Angebot
* * *
* * *
* * *
Spread the Word!
We look forward to your shares, likes and comments on social media
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Business POS
# “The design, reliability and operation were impressive.”
Peter Pohlisch, Owner and Business Manager
Zeitlos - Das Wohnatelier
About the solution
About the solution
## The story in brief:
Zeitlos – Das Wohnatelier places a high value on sustainability. It has found a highly sustainable solution with Business POS – Swisscom’s smart POS system for SMEs. For owner Peter Pohlisch, it’s the most important tool for his everyday activities.
A great deal of heart and soul goes into Peter Pohlisch’s interior design studio in Märstetten in the canton of Thurgau. This is more than a display of furniture and accessories: they are carefully arranged into living worlds, where each object conveys its own qualities. He breathes new life into many pieces of furniture by buying objects in need of restoration – mainly in Scandinavia. Working closely with a regional carpenter’s workshop, which is housed in the same building, he brings back their mechanical and functional condition. They are then finished with high-quality, environmentally friendly paints. Peter Pohlisch explains his guiding principle: “Yes, sustainability is central for me. We have a responsibility towards the environment – and it can be done!”
### About Zeitlos –
Das Wohnatelier
* Furniture, furnishing solutions and colour concepts for beautiful living
* Consultations for private individuals and companies
* Shop opened at the end of January 2022
### The project with Swisscom
* Versatile and modern POS system
* Efficient sales processes and effective use of data
* Positioning as a sustainable, innovative enterprise
.
### Swisscom implemented successfully by Zeitlos –
Das Wohnatelier
Business POS
Business POS is a versatile POS system with devices, software and Swisscom Support. All activities are controlled with one central system – with no IT knowledge needed: article, stock and customer management, staff planning, online reservation, online shop as well as statistics and annual reports. Swisscom Support includes on-site commissioning and training, assistance with technical problems and application support via remote access for user questions. Business POS can be flexibly expanded with accessories and connected to Worldline and TWINT for payments.
Go to offer
### Wanted: the egg-laying cash cow

text: Go to offer
### Wanted: the egg-laying cash cow
There were only two months between moving into the shell of the building and opening the studio. “And countless night shifts,” Peter Pohlisch adds with a laugh. Starting his business as a ‘one-man show’ and facing massive challenges, he was very grateful for any help from colleagues and friends. And he also looked to technology to make his life easier. The POS system plays a central role in this. “It’s the most important tool in my everyday activities,” he says. Thanks to his background, Peter Pohlisch knew what to look for. Before becoming self-employed, he had worked for 15 years in senior management for luxury goods, furnishing and fashion chains. His requirements: “The POS system had to be intuitive and user friendly, enable efficient working, and feature a sleek design that fits harmoniously into the overall image of my business.” After many discussions with various suppliers, a single, online meeting with Swisscom specialists was enough to convince him about Business POS – Swisscom’s POS solution for SMEs.
### “Amazingly simple and practically self-explanatory”
A week before the opening, the POS system arrived at the studio. A Swisscom specialist helped with the set-up, which Peter Pohlisch greatly appreciated: “He configured the system exactly how I wanted. We defined product groups, designed the layout and connected the card reader, the barcode scanner and the printer. After that, my POS system was set up so perfectly that it could be operated without any prior knowledge. For example, colleagues supported me by entering and editing the articles and their pictures. It’s amazingly easy and practically self-explanatory.” The POS system conveys a high level of professionalism to customers. They can pay with TWINT, credit and EC cards or cash. As an added bonus, customers can have their receipt sent by SMS or e-mail. “These paperless receipts help me to achieve my sustainability goals,” says Peter Pohlisch. The feedback has been very positive: “Quite a few customers are surprised. Such a versatile POS system is something they would have expected in a big shop.”
“I can see if an item is in stock, even when I’m on the move.”
Peter Pohlisch, Owner and Business Manager, Zeitlos - Das Wohnatelier
### Even the cash register looks classy

text: “I can see if an item is in stock, even when I’m on the move.”
Peter Pohlisch, Owner and Business Manager, Zeitlos - Das Wohnatelier
### Even the cash register looks classy
Alongside his studio base, Peter Pohlisch also advises clients on site in their own homes and businesses. The POS system is always by his side as a loyal companion. How so? “It tells me, for example, whether I have certain objects in stock. Or how much they cost.” Online access via mobile phone or laptop makes it all possible. The current sales figures as well as the ‘best and worst sellers’ among the 500 or so articles can also be called up at any time, anywhere, at a click or the touch of a finger. This provides a solid basis for planning and makes the purchasing process more efficient. Accounting is not neglected either: anyone with an appetite for figures can obtain detailed, processable Excel reports from the POS system.
### An impressive overall package
Peter Pohlisch feels well supported by Swisscom. He hasn’t yet had to call Support with any technical problems and he hardly notices the regular updates. However, his special requests are listened to and actioned: “When I asked how to make the Zeitlos logo visible on the customer’s display, Swisscom quickly came up with a solution. The support is excellent. My conclusion on the POS system: in terms of design, reliability and user-friendliness, it’s marvellous. And it’s fairly priced too.”
* A thousand and one discoveries await you here: the living worlds of Zeitlos - Das Wohnatelier present objects in harmonious ensembles.
* Fluid processes for wine glass sales. Quickly scan, confirm and, if desired, send the customer their paperless receipt by SMS or e-mail.
* The Business POS touch display from the staff’s perspective – aesthetically designed and easy to use.
* Peter Pohlisch also offers custom-made products such as tables made from recycled wood, manufactured by his ‘in-house carpenter’.
* A favourite object of the business owner, the Scandinavian apothecary cabinet is not for sale – but the contents are still available to purchase.
* Back to the solution used
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text: # We are ready for your enquiry about Digital Business.
## **I am interested in
Digital Business**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # basic Mobile M
* **Phone calls and SMS** : Unlimited within Switzerland and EU/UK
* **Mobile data** : 5 GB in Switzerland and EU/UK
* **Speed** : 100 Mbit/s, incl. 5G
* **Worldwide:** 100 MB mobile data per month
Price per month
49.90
## Details of the basic Mobile M
**General**
#####  Activation from 59.90 free
Online only
#####  12 months minimum contract period
Unless you also select a device with instalment payment of 24 months.
#####  Notice period
2 months to end of month
#####  All Swisscom subscriptions are climate-neutral
without additional costs for you
**Payment methods**
#####  Credit card
Mastercard, Visa and American Express are accepted.
#####  Swisscom invoice
As an existing customer, you can pay for your order using your Swisscom bill.
#####  Twint
You can transfer the invoice amount directly from your account using the TWINT app.
#####  Postfinance
Pay for your products conveniently with your PostFinance e-finance account.
**More details**
#### Inside Switzerland
**Telephony** Calls to the mobile and fixed network. Billing is in 60-second increments.
* Unlimited within Switzerland and EU/UK Applies to standard calls and video telephony to all mobile and fixed networks in Switzerland and Liechtenstein. Excludes value-added services and special numbers.
* 0840 / 0842 / 0844 / 0848 – max. 8.1 Rp. per minute
* 0900 / 0901 / 0906 – separate price information provided by the service provider
* Incoming calls are free of charge
* Calls to EU/UK, USA, Canada – 0.60 per minute EU/UK, USA, Canada: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (without overseas territories e.g. French Guyana, Guadeloupe, Martinique, Reunion, etc.), Germany, Gibraltar, Great Britain, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxemburg, Malta, Monaco, Norway, The Netherlands (without overseas territories), Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, USA (including Alaska and Hawaii, but not including US territories/insular areas), Vatican
* Calls to Country Group 2 – 0.80 per minute Australia (without Norfolk and Macquaire Island), Israel, Japan, Mexico, New Zealand, South korea, Taiwan
* Calls to Country Group 3 – 1.20 per minute Albania, Algeria, Argentina, Bahamas, Belarus, Bosnia-Herzegovina, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Indonesia, Kosovo, Libya, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Venezuela
* Calls to all other countries – 2.00 per minute Benin, Bolivia, Cameroon, Cape Verde, Congo (Republic of the Congo), Congo (Democratic Republic), Cuba, East Timor, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Kenya, Lebanon, Madagascar, Mauritius, Nigeria, Pakistan, Paraguay, Saudi Arabia, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam, Zimbabwe
* Calls to all other countries – 4.00 per minute
**SMS**
* Unlimited SMS in Switzerland and EU/UK and 1000 SMS per month worldwide included. Excludes paid SMS services.
* Incoming SMS free of charge
* You will find more information on the MMS service here(opens in new tab)
**Data**

text: * Calls to all other countries – 4.00 per minute
**SMS**
* Unlimited SMS in Switzerland and EU/UK and 1000 SMS per month worldwide included. Excludes paid SMS services.
* Incoming SMS free of charge
* You will find more information on the MMS service here(opens in new tab)
**Data**
* 5 GB/mth. included data volume Once the data allowance has been used up (cumulative for Switzerland, Liechtenstein & EU/UK), the Internet connection will be disconnected. Additional data packages for Switzerland can be purchased from the cockpit.swisscom.ch(opens in new tab).
* Data download up to 100 Mbit/s
* Data upload up to 50 Mbit/s
**Further prices**
* No charge: Call forwarding to your own COMBOX®
* No charge: Listening to messages on your COMBOX®
* Call forwarding to the mobile or fixed network included
#### Outside of Switzerland
**Telephony** Tariffs do not depend on the call destination. Calls are billed in 60-second increments, i.e. every full minute (or part thereof) is billed. Value-added services and special numbers are charged according to the price list of the respective service provider. For calls to freephone numbers, the foreign network provider charges normal domestic rates.
* Incoming and outgoing calls from EU/UK are included
* Outgoing calls from EU/UK to World 1, World 2 and Rest of World – 0.40 per minute
* Incoming and outgoing calls in World 1 – 1.50 per minute
* Incoming and outgoing calls in World 2 – 2.50 per minute
* Incoming and outgoing calls in Rest of the World – 3.– per minute
**SMS** Excludes value-added services and special numbers.
* Send SMS from EU/UK countries for 0.27 per message
* Send SMS from other countries for 0.40 per message
* Receive free SMS worldwide
* You will find more information on the MMS service here(opens in new tab)
**Data** Data roaming is deactivated by default.
* 5 GB in EU/UK
* 100 MB in World 1, World 2 and the rest of the world.
More info on the countries
* More data packages are available in the cockpit
**Options**
#### Multi Device option
With the Multi Device option, you can use your blue Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. With blue Mobile L, 4 additional devices are already included. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
More information(opens in new tab)
#### Callfilter and number blocking
The free Callfilter stops calls from suspicious call centres by blocking numbers that meet specific criteria.
Find out more(opens in new tab)

text: #  How can we help you?
Order the new Apple iPhone models now, track your order and display delivery times.
##  Get help in the area you require.
Internet access
Mobile
Data & bills
TV
Bluewin e-mail
Fixed network
Apps and services
Security
All topics
Internet & WLAN
Internet & WLAN
Mobile
Mobile
Data, bills & orders
Data, bills & orders
TV
TV
Bluewin e-mail
Bluewin e-mail
Fixed network
Fixed network
Security
Security
Apps and services
Apps and services
All topics
All topics

text: Please enable JavaScript for better browser functionality
*
* * *
Peter Stutz
Senior Accountant
Pilatus Flugzeugwerke AG
#  We can now process twice as many invoices in half the time.
* * *
#####  Pilatus Group
> Sector: Production
> Location: Stans
> Employees: 1,850 in Switzerland
> Revenue 2016: 821 million francs
> Aircrafts delivered: More than 3,500 to date
> Home airport: Buochs
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Swiss aircraft manufacturer Pilatus has completely digitalised the process for its incoming invoices using Conextrade from Swisscom. And the additional conversion of the invoice data from the header level to the item level has made the processes significantly more efficient, now requiring only a small amount of work.
* * *
* * *
###  Challenge
In the past, Pilatus manually scanned all incoming paper invoices. After this, the data was extracted using OCR software, processed, and transferred to the SAP system. Because a time-consuming upgrade of the OCR software was pending and the application was not even satisfactory, Pilatus went looking for a more efficient and more economical solution. Pilatus decided to make use of the opportunities provided by digitalisation.
* * *
* * *
###  Solution
Since 2005, Pilatus has been using purely electronic, VAT-compliant invoices from Conextrade. This E-Invoicing service is further enhanced by the Scanning2E-Invoicing service. It has enabled Pilatus to outsource the entire paper process to Conextrade, from the PO box and the work preparation, to the OCR process and post-processing. The company thus benefits from VAT-compliant, electronic invoicing receipt, regardless of the original format of the invoice (electronic, paper, PDF), and the processing workload is reduced.
* * *
* * *
* * *
###  Mr Stutz, please complete the following sentences...
* * *
With e-invoicing from Conextrade we can...
###  "...process 65,000 invoices per year with two employees. With paper invoices, five employees were required for 30,000 invoices."
The greatest benefits are...
###  "...shorter processing times, applying discounts and minimal settlement work for the monthly statements."
Only Swisscom can...
###  "...offer all services in the incoming invoice process from a single source."
* * *

text: # Mobile phone sanitisers & cleaning products
#### Keep it clean: sanitise your mobile phone
You can't pop your smartphone in the wash, but there are various products out there to keep it clean. You can sanitise your mobile phone with a sterilisation box, screen wipes or a special cleaning fluid.
#### How to clean your device properly
When cleaning the sensitive touch display, be sure to use a screen cleaner or sanitiser designed specifically for mobile phones. Wipe the display and other exterior surfaces with a soft microfibre or glasses cloth. It is also worth cleaning the phone case every once in a while. Depending on the material, it may be possible to rinse it under running water.
#### Matching accessories for your devices
Find the perfect case or screen protector for your smartphone. Never run out of juice with a power bank. Find these and more gadgets for your device in our Online Shop.
#### Keep it clean: sanitise your mobile phone
You can't pop your smartphone in the wash, but there are various products out there to keep it clean. You can sanitise your mobile phone with a sterilisation box, screen wipes or a special cleaning fluid.
#### How to clean your device properly
When cleaning the sensitive touch display, be sure to use a screen cleaner or sanitiser designed specifically for mobile phones. Wipe the display and other exterior surfaces with a soft microfibre or glasses cloth. It is also worth cleaning the phone case every once in a while. Depending on the material, it may be possible to rinse it under running water.
#### Matching accessories for your devices
Find the perfect case or screen protector for your smartphone. Never run out of juice with a power bank. Find these and more gadgets for your device in our Online Shop.

text: Virtual Events Platform
# Swisscom Virtual Events Platform
Take interaction with your stakeholders to the next level
Swisscom’s Virtual Events Platform lets you create an inspiring dialogue with employees, customers and investors. Whether it’s a workshop, town hall event or trade fair, our team of experts will help you choose the right solution and provide professional support with the staging of hybrid and virtual events.
Try for free
### Exploit the diversity of virtual events
Our scalable, cloud-based Virtual Events Platform allows you to conduct fully customised events. Multiple integrated features like break-out rooms and video chat encourage interactivity and collaboration, creating a unique, memorable event experience for your participants.
## Your benefits
### Rapid setup
Set up your event quickly with a dedicated registration page and personalised e-mail invitations.
### Flexible add-ons
Integrate various third-party tools or even entire websites for a more engaging virtual event design.
### Personal communication
Use a wide range of communication media for personal interaction with participants.
Create the virtual event tailored to your requirements.
### Create unlimited rooms
With our Virtual Events Platform, you can produce countless virtual event spaces.
### Integrate your applications in just a few clicks
Whiteboards, live stream, games: whatever your participants need, it’s just a few clicks away.
### Fully customisable branding for your event
Use logos, colours, fonts, icons or header image. Customise the entire event to match your corporate design
### Restrict access to paid content
Easily assign tags to participants to control which areas of the event they can access.
### Easy integration of video and chat features
Video and chat features are integrated smoothly into the platform. So simple, your participants will experience an intuitive user experience.
### Create a sense of community with live reactions
“Feels like Instagram Live”. Actual words we hear from our users.
### More interaction thanks to social media
Bring conversations from social media directly to your event by setting up a social wall.
### Receive detailed analytics on your event
See how many people are attending and interacting with your event.
### Allow others to shape the event with you
Let sponsors customise your stand, team members help you or speakers optimise your space.
## Use cases
## Investor relations events
## Investor relations events
Communicate easily with your investors while we take care of all the behind-the-scenes preparations for you.
* The Q&A features you need for the future of hybrid IR events
* Technical support at all times
* End-to-end support for your production on site or remotely
* Ask questions via webcam, schedule and conduct personal video sessions with individual participants
Workshops
### Workshops
Create online workshops with an unlimited number of rooms.
* Multiple integrated tools for effective collaboration
* Customise the look and feel to suit your needs
* Fantastic interactivity and legendary experiences
Hybrid Events
### Hybrid events
Extend the reach of your face-to-face event to a virtual audience.
* Offline events perfectly connected with virtual participants
* Extend your event with hybrid experiences
* Comprehensive technical support for your offline event
## Price models
S
Unlimited events
---

text: Workshops
### Workshops
Create online workshops with an unlimited number of rooms.
* Multiple integrated tools for effective collaboration
* Customise the look and feel to suit your needs
* Fantastic interactivity and legendary experiences
Hybrid Events
### Hybrid events
Extend the reach of your face-to-face event to a virtual audience.
* Offline events perfectly connected with virtual participants
* Extend your event with hybrid experiences
* Comprehensive technical support for your offline event
## Price models
S
Unlimited events
---
Up to two hours of event time
Up to 100 participants per month
Self-service onboarding
Self-study module
Per month
CHF 149.–
For annual payment
~~CHF 1'788.-~~
CHF 1'200.–
M
Unlimited events
---
Up to 12 hours of event time
Up to 300 participants per month
Standard onboarding
RTMP live stream
Video call recordings
E-mail support
CHF 180.–/hour personal live support
Social wall: CHF 400.– per broadcast
CHF 5.– per additional participant
Per month
CHF 899.–
For annual payment
~~CHF 10'788.-~~
CHF 7'200.– *****
L
****
Unlimited events
---
Up to five days of event time
Up to 500 participants per month **
**
Personalised onboarding
RTMP live stream
Video call recordings
E-mail support
CHF 180.–/hour personal live support
Includes social wall
CHF 3.– per additional participant
Includes 2 hours of live support per month
Dedicated account manager
Per month
CHF 1'950.–
For annual payment
~~CHF 23'400.-~~
CHF 16'750.– ******
XL
Payment per event
---
5 days broadcast time
>1,000 participants per month **
**
Customised support
Custom
* Includes one additional package (additional packages charged per event)
** Includes two additional packages (additional packages charged per event)
## FAQ
#### Was zählt als eine Registration?
Eine "Registration" bedeutet eine in Zoon registrierte E-Mail-Adresse, welche in der betreffenden Lizenzperiode auf der Plattform einen Buchungsvorgang abgeschlossen hat. Als eine Registration gilt eine An- oder Abmeldung, aber auch eine gelöschte Buchung. Ein Benutzer, der eine entsprechende Event Webseite besucht, ohne den Buchungsprozess abzuschliessen, gilt nicht als "Registration". Die effektive Anzahl Registrationen wird nach dem Event oder abgelaufenem Lizenzjahr festgestellt.
#### Was sind die Mindestlaufzeiten?
Die Mindestlaufzeit beim Abschluss einer Jahreslizenz beträgt 12 Monate.
#### Was sind einmalige Einrichtungskosten?
Uns ist wichtig, dass Sie ab dem ersten Tag das volle Potential von Zoon nutzen können. Darum unterstützen wir Sie initial mit der Einführung und Konfiguration der Plattform. Die einmaligen Einrichtungskosten variieren je nach gewähltem Abomodell. Kontaktieren Sie uns für genauere Details.
## Ihr An­sprech­­partner
Marc Blindenbacher
Head of Event Data
(öffnet ein neues Fenster)
Tel. +41 58 221 43 82
Experte kontaktieren
## Additional packages
* Professional studio in Zurich
* With dressing rooms and green room etc.
* Space for up to four speakers
* Multi-camera set-up
* Live streaming incl. remote interpreter
* Professional audio and video technology
* Integration of remote speakers
* Four hours of use included (subscription plan L)*
* Two hours of use included (subscription plan M)*
* Depending on availability
* Support in local language
* Automated monthly SLA and volume reports
* 24/7 support
* Dedicated support engineer
* Close interaction with the marketing and communications department
* Annual performance review included

text: * Space for up to four speakers
* Multi-camera set-up
* Live streaming incl. remote interpreter
* Professional audio and video technology
* Integration of remote speakers
* Four hours of use included (subscription plan L)*
* Two hours of use included (subscription plan M)*
* Depending on availability
* Support in local language
* Automated monthly SLA and volume reports
* 24/7 support
* Dedicated support engineer
* Close interaction with the marketing and communications department
* Annual performance review included
* 16 hours of professional services included
* 1 encoder per month free of charge
* Video consulting package
* Comprehensive combined video streaming and production expertise
## Additional information
Find out more about virtual events.
## Your contact person
Daniel Gamp
Senior Consultant
(opens in new tab)
Tel. +41 58 221 17 73
Contact expert

text: Skip to content
* Home
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Copy mapcode to clipboard
Hero City
## How To Play & Submit Score
### **1**
**Launch Fortnite**
On PC, mobile device or console
### **2**
Enter Map Code
Instructions on our Discord
Copy mapcode to clipboard
### **3**
Choose one of the two challenges and take a screenshot of your score
### **4**
Join the Swisscom Discord and post your screenshot!
## Challenges & Prizes
### Hero City Tower Defense
In this challenge you have to intercept the enemy waves that want to destroy the Hero City cube. The more enemies you eliminate and the more waves you survive, the more coins you get, which you can use to strengthen your defense (tower). The goal of this challenge is to survive as many waves as possible and to protect the cube (100 life points) as long as possible. The better you perform, the more points you get. The best highscore of each month will win the latest Samsung S23 smart phone.
### Job Interview
Writing applications and sending in resumes? Boring! Participants can use their gaming skills to win a job interview! The winners in this challenge are determined by a high score, which can be earned in three rooms. The first room tests your creativity, the second room your problem solving skills and the third room your will to succeed.
Copy mapcode to clipboard
### Hero City Tower Defense
In this challenge you have to intercept the enemy waves that want to destroy the Hero City cube. The more enemies you eliminate and the more waves you survive, the more coins you get, which you can use to strengthen your defense (tower). The goal of this challenge is to survive as many waves as possible and to protect the cube (100 life points) as long as possible. The better you perform, the more points you get. The best highscore of each month will win the latest Samsung S23 smart phone.
### Job Interview
Writing applications and sending in resumes? Boring! Participants can use their gaming skills to win a job interview! The winners in this challenge are determined by a high score, which can be earned in three rooms. The first room tests your creativity, the second room your problem solving skills and the third room your will to succeed.
Copy mapcode to clipboard
## Conditions of participation
Participation is open to everyone who is resident in Switzerland for the “Swisscom Hero City Tower Defense” (Please note: You can only win by playing Solo) and everyone who is resident in Switzerland or EU citizen for the “job interview challenge”.
* ● Swisscom employees and partners of Swisscom are excluded.
* ● Our giveaways are in no way connected to Twitter, Instagram, TikTok or Discord.
* ● The winners will be selected and contacted via direct message.

text: ## Conditions of participation
Participation is open to everyone who is resident in Switzerland for the “Swisscom Hero City Tower Defense” (Please note: You can only win by playing Solo) and everyone who is resident in Switzerland or EU citizen for the “job interview challenge”.
* ● Swisscom employees and partners of Swisscom are excluded.
* ● Our giveaways are in no way connected to Twitter, Instagram, TikTok or Discord.
* ● The winners will be selected and contacted via direct message.
* ● The data provided by the winner will be transmitted to the product partner in connection with the distribution of the prize.
* ● Legal recourse and cash payments of prizes are excluded.

text: #  Davos HD-Phone
On this page:
Find out more about the operation, buttons and functions of the Davos HD-Phone (night mode, ringtone, alarm).
* Device and buttons
* Help topics & tips HD Phone Davos
* Frequently asked questions
##  Device and buttons
Find out about the device and the HD-Phone buttons in the button overview. The Davos HD-Phone only works in conjunction with the Swisscom Internet-Box on a fixed network connection (IP).
Instructions HD-Phone Davos(opens in new tab)
##  Set up and use
###  Help topics & tips HD Phone Davos
* Connect telephone
* Storing contacts
* Fixed network telephony (IP)
* Manage telephone number
* Call and number blocking
* Call forwarding
* COMBOX®
* In-house forwarding
###  Instructions, documents and firmware
#### Instructions (PDF)
* Davos HD-Phone installation instructions
#### Declaration of conformity (PDF)
* Davos HD-Phone declaration of conformity
* Davos HD-Phone certificate of conformity
* Davos HD-Phone radio declaration of conformity
* Davos HD-Phone conformity verification
Updating firmware
In diesem Video zeigt Oliver, Trainer bei Swisscom Academy, den Lieferumfang der Internet-Box 4 und erklärt dir wie man diese Installiert.
##  Frequently asked questions
###  Operation/general
#### How do I connect the phone to the Internet-Box?
Before you press the “+” button (= pairing button/connection button) on the Internet-Box (base station), start the automatic DECT registration as follows:
1. Select “Menu” > “Settings” > “Extend. Settings” > “Register” > “Register”
2. Now press the “+ ”- button on the Internet-Box.
3. Both devices will show a successful connection on the display.
#### How can I replace the battery?
1. Pick up the telephone. Press hard on the cover with both thumbs and push it away from you at the same time.
2. Replace the batteries. Only use AAA NiMH-930 mAh batteries.
3. Replace the cover on the telephone and close the battery compartment by pushing the cover back until it snaps into place (clicks).
#### What is the crown button for?
You can assign the following functions to the crown button:
* Display missed calls
* Make an internal call
* Select a saved number using the direct call function
* Add the last number to the blacklist
* Block incoming calls
* Block anonymous calls
* Deflect calls
* Withhold your number
How to activate the crown button: Press Menu > Settings > on your handset, configure the crown button and select the function of your choice.
Please note: If you block incoming calls via the crown button you can only reverse this setting on My Swisscom (Customer Center)(opens in new tab).
###  Functions
#### Night mode
You can select night mode to change your handset’s settings for a specific time. The following options are available:
* Set start and end time
* Select the ringtone
* Set the ringtone volume
* Set the brightness of the clock in the charger.
Change settings as follows:
1. Menu
2. Settings
3. Advanced settings
4. Night mode
5. Switch on > OK
6. Set mode > save
#### Change ringtone
Your Davos HD-Phone has a choice of 20 ringtones in premium HD quality. You can select different ringtones for internal and external calls. Change settings directly on your handset:

text: * Set start and end time
* Select the ringtone
* Set the ringtone volume
* Set the brightness of the clock in the charger.
Change settings as follows:
1. Menu
2. Settings
3. Advanced settings
4. Night mode
5. Switch on > OK
6. Set mode > save
#### Change ringtone
Your Davos HD-Phone has a choice of 20 ringtones in premium HD quality. You can select different ringtones for internal and external calls. Change settings directly on your handset:
1. Menu
2. Settings
3. Ringtones
4. Select external or internal calls
You can now listen to all the available ringtones and save your favourite one.
#### Clock and alarm
When the clock is activated it displays the time and date on the handset when it rests on the charger and not in use. If you do not wish to have this function, you can switch it off. Proceed as follows:
1. Menu
2. Settings
3. Advanced settings
4. Timer display > OK
5. Select > Switch off
You have the option to set an alarm on your HD-Phone.
Change the settings as follows:
1. Menu
2. Settings
3. Alarm clock
4. Set alarm
5. Save (the alarm clock symbol will be displayed in the top display line)
When the alarm rings you can stop it by pressing the off (left) button. Every time you press the snooze option (right button or any other button) the alarm will ring again in another five minutes. If the alarm is not switched off, it will stop automatically after 10 minutes.
#### Speed dial
You can allocate your important telephone numbers to numbers 0 to 9 (e.g. the internal number of an additional handset, a contact from the phone book or a number you enter manually).
Change settings directly on your handset:
1. Speed dial (left button on your handset)
2. Select number
3. Option
4. Set telephone number > OK
To retrieve the phone number later, press the programmed number and hold it down.
#### Babyphone
Your HD-Phone can also work as a babyphone. Activate the babyphone function and enter a phone number (e.g. your mobile number) as the recipient.
The recipient's phone rings as soon as the baby makes a noise. When you activate the function, you can set whether you want the HD-Phone to ring at low noise levels (high sensitivity) or only respond to louder baby noises (low sensitivity). Place the HD-Phone around 1-2 metres away from your baby and point the microphone at the baby. The HD-Phone will not receive calls while the babyphone function is active.
Change the following settings to activate the babyphone:
1. Menu
2. Settings
3. Babyphone
4. Select level of sensitivity
5. Enter telephone number
6. OK
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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*
Internet of Things
#  Zermatt and the IoT in extremis
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Since December, the ski resort of Zermatt has been getting better at managing precarious slopes. And some of this is thanks to an inquisitive climate researcher from Lucerne and his take on the Internet of Things in the high Alps (with the help of some roof battens!).
* * *
Text: Tanja Kammermann, Images: Dominic Steinmann, 10 march 2018
* * *
* * *
* * *
Mario Betschart blinks in the bright afternoon sun. In the background, the Matterhorn looms large against the sky to create an almost kitsch setting. He now looks visibly more relaxed and almost satisfied after the stress of the past few hours. All but two of the cradles for his ultrasound sensors have survived storms Burglind and Evi and masses of snow. 'What about the iron pole then, what's that for,' he asks Jonas Truffer, a mountain rescuer employed by ski lift operator Zermatt Bergbahnen. 'We use it for orientation when we're up in the helicopter, so that might work,' replies Jonas Truffer. Mario Betschart pulls a new ultrasound sensor out of his shopping bag – a rectangular box with a flat, round sensor plate surrounded by a grey funnel inside a transparent plastic box. Within 10 minutes, the two men have fitted the battery-operated sensor and the prototype box to the iron pole using two short roof battens, some cable ties, a clamping set, and adhesive tape.
* * *
* * *
Combining DIY and high-tech: Mario Betschart and Jonas Truffer fit the sensor.
* * *
* * *
The sensor is already working and sends data every 10 minutes, via Swisscom's Low Power Network, down to the valley and then on to the servers for processing. A few minutes later, the measurement values on current snow depth hit Betschart's mobile phone and confirm it is 1.67 m. I have to confess, the whole thing struck me as having a 'home-made' feel about it to this point. But now I am impressed.
With the new sensor that Mario Betschart has placed 'on board', the ski resort of Zermatt now has a fully operational Internet of Things once more for hazardous snow slopes. All that was needed were a network for data transmission and suitable sensors to provide the data required.
* * *
* * *
The ultrasound sensor is protected from the elements by a plastic funnel and a plastic box.
* * *
* * *
The highest of the ten sensors takes measurements on the Klein Matterhorn at an altitude of 3,883 m above sea level, which possibly makes it the world's highest LPN sensor. In any case, Betschart is not aware of any higher ones. In the background, the data is prepared for the ski lift employees and made available on the SnowCast platform.
* * *
###  The 15-minute business idea

text: * * *
* * *
The highest of the ten sensors takes measurements on the Klein Matterhorn at an altitude of 3,883 m above sea level, which possibly makes it the world's highest LPN sensor. In any case, Betschart is not aware of any higher ones. In the background, the data is prepared for the ski lift employees and made available on the SnowCast platform.
* * *
###  The 15-minute business idea
It is early in the morning, and I soon spot Mario Betschart as I board the train in Bern. His ski gear and the rucksack for his tools rather give him away. It does not take long before he mentions his rucksack and the ultrasound sensor it contains, although he does seem a bit ashamed of it. Mario Betschart is a qualified climate scientist and has been working for inNET AG for a year. The company has grown thanks to the environmental monitoring work it does for the cantons of central Switzerland. Mario Betschart looks younger than his age and sports some trendy 3-day stubble.
* * *
* * *
Mario Betschart also needs to show some DIY skills.
* * *
* * *
He tells me quite casually, and in a way I can understand, about how he intends to develop new lines of business for the company and how inNET has been experimenting with the Low Power Network (LPN) for some time now with this in mind. The advantage with the network is how the radio relay, which transmits on the same frequency as devices for opening garage doors, requires very little energy and has a very long range. At some point, Mario Betschart and his team discovered you can measure water and snow using ultrasound technology. 'The first time I held the sensor in my hand, it only took me a quarter of an hour to come up with the idea of measuring snow depth in skiing areas and on precarious avalanche-prone slopes.' They drew up a small-scale road map and a business plan. Then they took advantage of the latest snowfall to perform their first measurements in the canton of Uri. It worked straight away, and the company decided to push the idea. Mario Betschart's job was to find a customer with a serious interest. The resort of Laax was the first, wanting to install sensors at its two most precarious slopes. This was the birth of the SnowCast service. Zermatt was the second to make contact.
* * *
###  LPN makes it fun to try things

text: * * *
###  LPN makes it fun to try things
Ski resorts are effectively 'blind', particularly when it is dark or snowing. Currently, the people who work on the ski lifts try to get some idea of the situation as early as possible in the morning by actually visiting the area concerned. The ultrasound sensors measure the snow depth at points of key interest to customers – and do so without expensive installations. Thanks to the ten sensors in Zermatt, the people at the ski lifts can receive information around the clock on their mobile phone about snow depth or where new snow has fallen – either at avalanche-prone slopes or at other critical locations. They do not even have to leave the office. 'And the batteries on the Klein Matterhorn have only lost three per cent of their power since December despite the temperature never climbing above zero, which was something of a surprise,' points out Betschart.
* * *
* * *
Mario Betschart checks the battery and the distance between the sensor and the floor on the Klein Matterhorn.
* * *
* * *
Sensors have been available at reasonable prices for some time now. However, there was no method for transmitting data. The LPN network, which now covers around 95 per cent of the Swiss population, makes it fun for people to try things out. When Betschart discussed the locations of sensors with the people from Swisscom in December, they felt the reception there would probably not be ideal right across the site. 'We then measured the ski resort as a whole and got a reception everywhere with LPN. This is significantly better than even Swisscom had suggested. We were surprised, and it means there are practically no restrictions on how the application can be used.'
It is also simple enough to construct an Internet of Things on a pilot trial basis using roof battens and clamping sets. Zermatt Bergbahnen will make a decision in early summer regarding whether to carry on using the Snowcast.io IoT solution. Mario Betschart is optimistic. The solution has already shown what it can do through the extreme weather conditions of recent months.
* * *
Kostenloses PDF →
Whitepaper
IoT – Internet of Things
What is the "Internet of Things" (IoT)? How can companies and customers benefit from IoT applications? We will show you what you should know.
* * *
Kostenloses PDF →
Whitepaper
IoT – Internet of Things
What is the "Internet of Things" (IoT)? How can companies and customers benefit from IoT applications? We will show you what you should know.
* * *
1/19 The highest sensor on the Klein Matterhorn at an altitude of 3,883 m above sea level. Mario Betschart is happy the installation survived the storms.
2/19 View from below: the round metal part (the ultrasound sensor) is protected from wind and weather by a funnel and plastic box.
3/19 The notice in OneNote was created on this day at 6.29, by which time Mario Betschart was already on his way from Lucerne to Bern.

text: 2/19 View from below: the round metal part (the ultrasound sensor) is protected from wind and weather by a funnel and plastic box.
3/19 The notice in OneNote was created on this day at 6.29, by which time Mario Betschart was already on his way from Lucerne to Bern.
4/19 Roof-batten structure on the chairlift mast: the installations are temporary and existing infrastructure is always used where possible.
5/19 These masts stand on glacial ice and shift some 5 to 6 m towards the valley each year. The data from this sensor improves monitoring of how snow is melting during spring.
6/19 Mario Betschart uses cable ties to secure the clamping set. This gives the structure more chance of surviving the next storm too.
7/19 The new ultrasound sensor is concealed inside an ordinary shopping bag. With it only weighing a few hundred grams, Mario Betschart found it easy enough to transport it to the Klein Matterhorn on skis.
8/19 An iron pole, two clamping sets, two short roof battens, two washers, a few cable ties, and some gaffer tape...
9/19 …that is all Jonas Truffer, a mountain rescuer with Zermatt Bergbahnen, and Mario Betschart from inNET AG need to install the new sensor.
10/19 Using a laser device, Mario Betschart measures the distance between the sensor and the snow cover. This value is entered via the platform.
11/19 The current snow depth is measured with a conventional avalanche probe.
12/19 This particular sensor was swept away by Burglind or Evi. The sensor was lying in the snow and was therefore unusable.
13/19 This location regularly experiences snowdrifts, so the device is important for the ski lift operators. This is why Jonas Truffer and Mario Betschart get it working again.
14/19 The temporary arrangement is secured with countless screws.
15/19 And almost as soon as it is repaired, the first data start coming through again.
16/19 The on-board sensor now monitors a slope where no data was previously available.
17/19 Snow depths of up 3.30 m can be measured at the location in the forest. This was reached at times this winter.
18/19 This sensor points down into a ravine at an angle of 45 degrees, making measurement very difficult here.
19/19 One newly installed sensor, one repaired, eight checked. Mario Betschart was surprised how well the installations survived the vagaries of the weather over recent weeks. Satisfied, he sets off for home.
1/19 The highest sensor on the Klein Matterhorn at an altitude of 3,883 m above sea level. Mario Betschart is happy the installation survived the storms.
* * *
###  IoT Experience Center
* * *

text: 19/19 One newly installed sensor, one repaired, eight checked. Mario Betschart was surprised how well the installations survived the vagaries of the weather over recent weeks. Satisfied, he sets off for home.
1/19 The highest sensor on the Klein Matterhorn at an altitude of 3,883 m above sea level. Mario Betschart is happy the installation survived the storms.
* * *
###  IoT Experience Center
* * *
The top floor of the Swisscom Shop in Badenerstrasse 18 in Zurich Stauffacher is entirely dedicated to the Low Power Network. SME and enterprise business customers can sign up for a tour. Interesting live demos and insights into numerous interesting applications await you. Interested? Please contact Roger Kaspar.
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IoT: Innovation processes in companies
#### Internet of Things: Swisscom and Feldschlösschen network beer.
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IoT: Innovation processes in companies
#### Internet of Things: Swisscom and Feldschlösschen network beer.
* * *
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LPN
#### The Low Power Network as the basis for the Internet of Postal Things
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LPN
#### The Low Power Network as the basis for the Internet of Postal Things
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text: # The Swisscom network
It’s not news: Swisscom offers the best mobile network in the country. Alongside the largest high-speed fibre-optic network, it is essential for Switzerland. Fast, sustainable, secure and ready for the future. That’s what we work on day and night.
* Test winners
* Climate neutral
* Mobile communication
* Fibre
* Data centres
####  Test winners
####  Climate neutral
####  Mobile communication
####  Fibre
####  Data centres
## The best network
Coverage, availability, speed, reliability: our network sets the benchmark. The best network in Switzerland is also one of the best internationally.
Network test winners since 2009
Best mobile phone network 2023
Best fibre-optic network 2022
99% network coverage Maps
## The most sustainable network
As the most sustainable telecommunications company in the world, we’ve been pioneers in climate protection for many years. Our network has been operating with 100% renewable energy since 2010. With our climate action, we are doing our best for a sustainable future.
Subscriptions, devices, network: climate neutral
100% renewable energy. Since 2010
The most sustainable telecommunications company in the world
Responsibility for the environment
## The innovative network
At around CHF 1.7 billion per year, we make a large part of all investments in the development of Switzerland’s digital infrastructure. We are continuously expanding our network in many Swiss communities.
5G+: Even more speed
Up to 50 Gbit/s on fibre-optics
State-of-the-art cloud: our data centres
Interactive map of network expansion
## Swisscom network facts
###  Top of Europe
The Swisscom network provides Switzerland with one of the best digital infrastructures in Europe.
###  CHF 1.7 billion
A large part of Switzerland’s investment in digital infrastructure comes from Swisscom.
###  50 Gbit/s
Swisscom has successfully increased the previous speed record for fibre in the live network fivefold.
###  5G+
Swisscom provides 99% coverage with 5G and 74% with even faster 5G+.
###  10,000
Emergency calls go through our special network for emergency services every day.
###  Up to 80% FTTH
We want to connect 70 – 80% of all households with up to 10 Gbit/s by 2030.
### “We’re building today for the network of tomorrow.”
CEO Christoph Aeschlimann
## Swisscom Network Milestones
## Other topics
####  Health
Find out more
####  Household connection
Find out more
####  Security
Find out more
## Latest news

text: Skip to content
* Home
* Swisscom Hero City
* Swisscom Hero League
* Swisscom Hero Cup ft. League of Legends
* Hall of Fame
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>
Become a Hero
# Hall of Fame
### Spring Season Final Standings
After 7 weeks and 7 match days this was the final table of the spring season. The top 4 qualified for the playoffs, the bottom 2 teams had to prove themselves in the relegation.
### Spring Season Playoffs
This is how the hard contested spring season playoffs went.
## Spring Season Winners
After a long season and a tense final, our Spring Season Champions:
## Spring Season Relegations
In the relegation the teams Virtualetix and Scythe of Seraph had to prove themselves against the two challengers, F/A and Touch Grass. In both cases the challengers were able to push through, which is why we have to say farewell to the Heroes of Virtualetix and Scythe of Seraph and thank them for a great season. On the other hand we are very happy to greet new faces and heroes for the fall season. Welcome to the Swisscom Hero League F/A & Touch Grass.

text: # blue Internet L
* 10 Gbit/s max. Up-/Download
* Free WLAN-Router worth 199.–
Price per month
_​_ 59.90
for 6 months, then 89.90
### Details of the blue Internet L subscription
#### Internet speed
**Fibre optics connection**
---
Download max. 10 Gbit/s
Upload max. 10 Gbit/s
Max. 10 Gbit/s is transferred for fibre to the home (FTTH). 8 Gbit/s is the maximum usable speed for all devices in the home network together (including WLAN). The remainder is required to ensure transmission quality.
The maximum achievable speed for one device over the fastest Ethernet connection (Internet-Box 4) is 8 Gbit/s. When uploading and downloading simultaneously, the speed may be limited to 6 Gbit/s.
Copper connection and Internet-Booster **(2)** The actual speed will depend on your phone line
---
Download max. 600 Mbit/s
Upload max. 200 Mbit/s
Copper connection **(2)** The actual speed will depend on your phone line
---
Download max. 500 Mbit/s
Upload max. 100 Mbit/s
#### WLAN router
Free of charge Internet-Box with WLAN
#### Surf protection
Included Internet Guard Automatic protection that warns of dangerous websites when surfing via the Swisscom Internet connection at home.
#### Swisscom Public WLAN
Unlimited surf for free at over 5,000 hotspots Surf for free with tablet, PCs, notebooks & smartphones at hotspots across Switzerland.
### Options for blue Internet L
It's easy to add options to your blue package.
#### Bluewin E-Mail-Adresse
Free up to 5 e-mail addresses with 5 GB storage space each. Includes protection against spam, phishing, viruses and webmail access via browser.
#### myCloud
10 GB free online storage for photos, videos and files.
#### Security & Service
Protection & security for you and your devices. For more information on the products and attractive promotions for new customers, visit swisscom.ch/cyber

text: #  Block, re-order and activate a SIM card
On this page:
Find out how to block your SIM (e.g. if you have lost your mobile phone) and how to order and activate a new SIM card or eSIM online and free of charge.
* Block SIM
* Order a new SIM card (free of charge)
* Activate new SIM card
* FAQs
##  Block SIM
If you lose your mobile phone or additional device you can easily block your SIM online in My Swisscom (customer centre). This protects your device against misuse. Set up Call forwarding in My Swisscom so that your contacts can still reach you. If you cannot block the SIM online, contact us here.
If your device is stolen, please report the loss to the police. To do so, you need your device’s IMEI number.
Display IMEI number(opens in new tab)
##  Order a new SIM card (free of charge)
If you require a new SIM card for your main or additional device, simply order it online and free of charge.
###  SIM card
You can pick up your new SIM card at any kiosk or Press & Books (no reservation required) or have it delivered to your home address by post within 3 working days.
###  eSIM
You can switch to an eSIM at no extra cost. When you order, you will receive a QR code with your new eSIM profile. You can activate and use your eSIM immediately. This avoids waiting times and you will no longer need a SIM card.
You can also order your eSIM from a Swisscom Shop or the hotline. If you still have your old SIM, you have the following options:
#### Convert your SIM card into an eSIM
* Apple(opens in new tab): Settings > Mobile Data > Convert to eSIM
* Samsung(opens in new tab): Settings > Connections > SIM manager > Convert to eSIM
#### Order eSIM via Swisscom Cockpit
To order an eSIM from cockpit.swisscom.ch(opens in new tab), your phone must be connected to the mobile network. To do this, switch off the WLAN connection.
###  How does the eSIM work?
The “e” stands for “embedded”. This means that the SIM is integrated into the device and the eSIM chip is built into the device by the manufacturer (Apple, Samsung etc.). Swisscom subsequently uploads the eSIM profile to the device, including data about the subscription or telephone number. In the longer term, the eSIM will replace the traditional SIM card. Find out from your device manufacturer whether your mobile phone works with an eSIM.
Would you like to activate an additional SIM for your additional device as part of your subscription? Order a new eSIM or multi device SIM card via Multi Device.
##  Activate new SIM card
1. **SIM card** : After receiving your replacement SIM, insert the new SIM card into your device's SIM slot.

text: Would you like to activate an additional SIM for your additional device as part of your subscription? Order a new eSIM or multi device SIM card via Multi Device.
##  Activate new SIM card
1. **SIM card** : After receiving your replacement SIM, insert the new SIM card into your device's SIM slot.
**eSIM** : After receiving your eSIM profile as a QR code, scan it with your smartphone camera app and follow the instructions. Make sure that you are connected to the Internet. Video tutorials: iPhone or Android-based mobile
2. After inserting the new SIM card or scanning in and setting up the eSIM, the new SIM will be activated automatically within a few seconds. Alternatively, you can activate your new card in My Swisscom(opens in new tab). This deactivates your old SIM.
3. Restart your mobile phone.
##  FAQs
#### How much does a new SIM cost?
We provide you with an eSIM profile free of charge. The activation charge for a new SIM card costs CHF 40.– and is charged conveniently to your mobile phone bill. There is no activation charge if you order online.
#### How does WhatsApp work with the eSIM or dual SIM function?
WhatsApp works in the same way with the eSIM as it does with a conventional SIM card. However, if WhatsApp is used with a dual SIM, you can only register and use one telephone number for WhatsApp on the device.
#### How do I switch the eSIM from my old phone to my new one?
If your mobile has an eSIM (rather than a SIM card), you need to transfer the eSIM profile to your new device. Transferring from iOS to iOS is very straightforward:
* Apple instructions
(opens in new tab)
* Swisscom video instructions(opens in new tab)
If you have an Android device, proceed as follows:
1. Delete the eSIM profile from the old smartphone (in settings).
2. Order a new eSIM free of charge in the Cockpit(opens in new tab), Swisscom Shop or by phoning the hotline. Your phone must be connected to the mobile network to order the eSIM via Swisscom Cockpit. To do this, switch off the WLAN connection.
3. Scan the QR code using the camera on the new mobile and download.
#### Which smartphones can currently be activated with a Swisscom eSIM?
The following devices in the Swisscom range can currently be used with an eSIM:
Discover devices
#### How do I use the dual SIM function with an eSIM?
Your device manufacturer provides instructions on how to use the dual SIM function.
* Go to Apple instructions
* Go to Samsung instructions
#### How can I activate a SIM PIN for my eSIM?
By default, the SIM PIN is deactivated on the eSIM. However, it can be reactivated if necessary. Go to the device settings and enter an incorrect PIN 3 times. You can then set a new personal PIN using the PUK code.
View PUK
#### Can I order a replacement SIM from abroad?

text: * Go to Apple instructions
* Go to Samsung instructions
#### How can I activate a SIM PIN for my eSIM?
By default, the SIM PIN is deactivated on the eSIM. However, it can be reactivated if necessary. Go to the device settings and enter an incorrect PIN 3 times. You can then set a new personal PIN using the PUK code.
View PUK
#### Can I order a replacement SIM from abroad?
A SIM card cannot be dispatched abroad or only in consultation with us. However, it is simple to order and activate an eSIM online because there is no physical card to supply. Note that, when you are abroad, it needs to be
activated in My Swisscom and will not activate automatically.
#### What happens to your eSIM profile after a device reset?
Resetting your smartphone will also delete the eSIM profile from your device. In other words, you will need a new eSIM profile.
Order this as a free replacement SIM on My Swisscom(opens in new tab).
#### I use Mobile ID. What do I need to consider when changing my SIM?
Once you have activated the new SIM, you can use the recovery code to transfer your Mobile ID to the new SIM. You can now continue to use your existing applications.
Important: have the recovery code ready before activating the new SIM. You can generate a new code any time at www.mobileid.ch/recovery(opens in new tab).
More about Mobile ID(opens in new tab)
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: #  Success stories from the healthcare sector
Swisscom provides holistic support for the healthcare sector. Our ICT solutions contribute to increased efficiency and process optimisation – both for service providers and health insurers.

text: # Smartwatches
####  Apple
Discover the latest Apple Watch Series and all Apple smartwatches at Swisscom.
* To all Apple smartwatches
####  Samsung
Discover the latest Samsung Galaxy Watch and all Samsung smartwatches at Swisscom.
* To all Samsung smartwatches
#### Available at all times with the smartwatch
Would you like to leave your mobile at home every now and again, but still be contactable? All you need is a smartwatch from Apple or Samsung and a Multi Device option.
#### Smartwatch for your child
With the Movetime Family Watch, you can stay in touch with your child at all times. Thanks to the integrated camera, you can see right away where your child is going, while your kids can send you photos, voice messages and emojis – either to individuals or in group chats.
#### Multi Device a prerequisite
With the Multi Device option and your inOne mobile subscription, you can use up to 10 additional devices with a SIM card or eSIM at the same time. That includes your smartwatch. This means you can still be contacted on your usual telephone number any time.
#### Available at all times with the smartwatch
Möchten Sie das Handy mal zuhause lassen und trotzdem erreichbar sein? Das Einzige, was Sie dafür brauchen, ist eine Smartwatch von Apple oder Samsung sowie eine Multi Device Option.
#### Smartwatch for your child
Mit der Movetime Family Watch sind Sie immer mit Ihrem Kind in Kontakt. Über die integrierte Kamera sehen Sie sofort, wie es Ihrem Kind gerade geht. Während Ihre Kinder Ihnen Fotos, Sprachnachrichten und Emojis schicken können – entweder an eine einzelne Person oder in Gruppenchats.
#### Multi Device a prerequisite
Mit der Option Multi Device und Ihrem blue Mobile Abo können Sie bis zu 10 Zusatzgeräte mit SIM-Karte oder eSIM gleichzeitig nutzen. So auch Ihre Smartwatch. Damit bleiben Sie unter der gewohnten Rufnummer jederzeit erreichbar.

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#  New opportunities with IoT thanks to eUICC
###  All you need to know about the new multi-vendor eSIM
The world is becoming ever more connected at an incredible speed – the latest study by Ericsson estimated that there will be 22 billion networked devices and 4.1 billion mobile connections by 2024. The new multi-vendor eSIM (eUICC) now provides the worldwide, cost-efficient connectivity and high degree of flexibility that have long been demanded by global companies.
Our white paper summarises the key features and benefits of the new eUICC for you. Discover:
* Everything you need to know about the latest generation of the eSIM
* The advantages of the eUICC compared to conventional, internationally used IoT applications
* How you can manage your devices worldwide, including in North America and Asia, via a single connectivity management platform
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
7
Business Leaders & IT Professionals
14 may 2020
Technical detail
Download now
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## Core Banking Radar
## «Mambu - a new generation of core banking system manufacturer relies on SaaS»
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Berlin’s fintech Mambu built a cloud-native, core banking platform from the ground up. As an alternative concept to traditional core banking systems, its solution is based on the composable banking approach. With more than 160 customers already, Mambu has definitely passed the first practical test. Certainly the best-known customer is the innovation bank N26.
In cooperation with the Business Engineering Institute St. Gallen (BEI), the Core Banking Radar of Swisscom has been monitoring the system support of banks since 2017, and analyses the most common systems in Switzerland at regular intervals using a comprehensive assessment module. This article combines findings from a detailed survey of the manufacturer Mambu and current market trends in order to highlight developments in core banking and shows success factors for system support by the neo core banking system, Mambu.
Text: Christine Popp, Images: Zense, 12 January 2021
### The challenge of the banks
Accompaniment of a complete customer journey, from the need for home ownership up to moving in, including a first-class customer experience on the mobile phone?
Banks are facing quickly changing requirements in the digital age, some of which cannot be implemented in their established core banking systems as fast as end customers would like.
Hence, every bank is being confronted with the challenge of how their core banking systems will look in the future. The variant of complete migration of a core banking system is very costly. In addition, it blocks resources for years, which are also urgently needed for the future orientation of the bank. Furthermore, a pure replacement by a complete migration of the core banking system most likely does not satisfy the requirements laid down by the bank for the system change, but rather simply replaces the one system with another with somewhat different development focal points (see our comparison of the biggest core banking systems in Switzerland here).
An alternative is offered by neo core banking systems, which promise new features, great flexibility and performance for competitive prices. However, neo core banking systems must first prove themselves in the Swiss market.
### The world of newcomers
At the beginning of 2021, we will see several new core banking systems in the market, which are steadily gaining maturity. Specifically worth mentioning in the German-speaking region are Leveris, Ariadne, Thought Machine and Mambu.
Leveris, from Ireland, generally covers the basic functions by itself – such as items and accounts – in the core, which runs on an Oracle database. Through its central data storage, Leveris enables the analysis of customer requirements in real time. Furthermore, Leveris relies heavily on the integration of peripheral systems. There is currently no coverage of securities functions, but this can be achieved via peripheral systems. Leveris’ customers include very large banks.

text: Leveris, from Ireland, generally covers the basic functions by itself – such as items and accounts – in the core, which runs on an Oracle database. Through its central data storage, Leveris enables the analysis of customer requirements in real time. Furthermore, Leveris relies heavily on the integration of peripheral systems. There is currently no coverage of securities functions, but this can be achieved via peripheral systems. Leveris’ customers include very large banks.
Thought Machine, based in London, also serves major banks with its Vault system, and provides many functions related to smart contracts. Coverage of securities is planned. Currently, Vault customers still – to a great extent – have to add their own graphical user interfaces to Vault for account executives and end customers.
SolitX, from the Swiss company Ariadne, demonstrates innovative transaction processing based on the latest mathematical finance approaches and smart contracts thereby covering extensive services from financing and the securities business. The system is still in the development phase.
The German fintech Mambu provides a ready to use Software-as-a-Service (SaaS) solution including user interfaces, and allows its customer banks to react quickly and flexibly to market requirements through its Open-API strategy. Investment capabilities are also on Mambu’s roadmap.
### Origin and structure of Mambu
Founded in 2011 by three Master’s students Mambu had 450 employees at the end of November 2020, with a sharply increasing trend. The founders saw a market niche for SaaS solutions in core banking, and developed a core banking system from scratch that is exclusively available as a service in the cloud. There is no need for licences and installations; it is subscription based and customers use the platform over the internet with encryption.
Core of Mambu
The core of the Mambu banking system consists of the Product Factory with engines for credit and deposit products (finance), transactions and accounts, a subledger for accounting for the finance products, as well as the customer data. Mambu places the Process Orchestrator on top, which allows for the integration of peripheral systems via so-called connectors without in-depth programming knowledge.
While other systems promote their modularity, Mambu differentiates itself by its vision of “composable banking.” In modular systems, proprietary modules can be combined like pieces of a puzzle that are exactly matched to each other. In contrast, Mambu describes its system as being comparable to Lego bricks: It allows not only configuration within a pre-defined suite, but also provides free expansion by means of provided, open programming interfaces (APIs), which enable the connection of any systems.
Mambu's vision of composable banking
### Customer structure and internationality of Mambu
In its soon to be 10 years of existence, Mambu has created an impressive base of around 160 customers. The original focus was on microfinance institutions, but more and more banks have been added over the years.

text: Mambu's vision of composable banking
### Customer structure and internationality of Mambu
In its soon to be 10 years of existence, Mambu has created an impressive base of around 160 customers. The original focus was on microfinance institutions, but more and more banks have been added over the years.
New10 for example, is the digital spin-off of the Dutch bank ABN AMRO, with the objective of offering a fully-integrated user experience on the mobile phone with a credit decision in 15 minutes, and digital onboarding. The development and market launch of the New10 system, which is completely independent of the parent company, was carried out in 10 months on the basis of the SaaS core banking system platform of Mambu.
Number of customers per form of organisation
Mambu’s customers are mainly found in the retail sector and mostly use special applications such as granting credit and transactions. This also includes a Swiss customer: Bob Finance, which belongs to Valora Schweiz AG, and operates the processing of banking transactions from the Glarner Kantonalbank. According to its own information, Mambu is very good at adapting to local conditions, and its customers are correspondingly international.
Number of customers per region
This internationality is enabled by Mambu’s ecosystem approach to regionalisation: Mambu provides the operation of a core banking system with the most important core functionalities, while the expanded, customised functional coverage is ensured by local providers, depending on the requirements of the customers.
For example, cross-border operation and handling of time zones, currencies and languages for international transfers is supported by the TransferWise peripheral system integrated by Mambu.
### Mambu functionalities
In 2020, the range of functions of the Mambu platform itself covered the areas of payment transactions, financing and deposits as well as customer management.
In the payment area, Mambu also supports innovative services such as an e-Wallet. In addition to standard financial services, factoring and P2P credit functions can be obtained from Mambu. The Mambu functions in the area of investments can only be used when they are available (most likely in 2021).
Besides its own functionalities, Mambu relies heavily on collaboration with peripheral systems with which banks tailor a customer-specific, flexible, complete solution depending on the requirement. That way, very high functionality coverage is possible, naturally depending on the choice of partner.
Functional and non-functional coverage of Mambu in the payment and financial service areas
The customer management and underlying data model support any type of customer, while the partner management enables the display and reference of partner-relevant information.
In addition, Mambu provides support functions like data warehouse, document management and business process management. Hence, Mambu provides a configurable data model for storing and linking any structured and unstructured data. In addition, there is the possibility of storing templates in the system and filling them in dynamically with data from processes. There is also version management, automatic preparation for different channels and tracking of the document status.

text: In addition, Mambu provides support functions like data warehouse, document management and business process management. Hence, Mambu provides a configurable data model for storing and linking any structured and unstructured data. In addition, there is the possibility of storing templates in the system and filling them in dynamically with data from processes. There is also version management, automatic preparation for different channels and tracking of the document status.
The Mambu Process Orchestrator (MPO) is a workflow engine that simplifies the mapping of individual business processes, including the integration of external services, because it supports data exchange between different systems via middleware.
The Mambu Product Factory allows not only the simulation of product ideas, but also the creation of product configurations in the areas of finance, payment and accounts. This also permits, for example, the use of smart contracts.
Today, customers can activate the desired components from a lending cloud engine, transactional cloud engine and a deposit cloud engine. Wealth management and investment cloud engines are in preparation.
Mambu’s flexibly selectable cloud engine packages
### Non-functional support
Whereas Mambu works a great deal with integrated third-party providers for functional coverage compared to established core banking systems in Switzerland, it has above-average coverage for non-functional support.
**Delivery capability and ecosystem**
Due to the openness of the system, Mambu is highly capable of networking. Structured partner management and the cooperation in the ecosystem are important elements of the Mambu DNA. Mambu works together with partners around the globe, who are sought out based on their local knowledge. Mambu’s objective is to put together more and more market-specific teams in order to grow sustainably. The experience from 160 installations in the last 10 years helps with the current approximate 60 implementations.
By its own account, Mambu has sufficient resources for development, integration and maintenance to also be able to address the specific requirements of the customers.
Mambu customers play a central role in the product development of the Mambu SaaS platform by contributing new ideas and evaluating them online According to its own information, a major part of Mambu’s functionalities are proposed by users.
**Operability**
Mambu promises 99.9% availability of the system in a month. This status can be retrieved online at any time and enables uninterrupted maintenance and releases. Data is processed in real time, which makes batch jobs unnecessary to a great extent.
Compared to conventional core banking systems, Mambu considers the launch of the system (without migration) to be less complex due to its user interface.
**Architecture**

text: **Operability**
Mambu promises 99.9% availability of the system in a month. This status can be retrieved online at any time and enables uninterrupted maintenance and releases. Data is processed in real time, which makes batch jobs unnecessary to a great extent.
Compared to conventional core banking systems, Mambu considers the launch of the system (without migration) to be less complex due to its user interface.
**Architecture**
Mambu is operated completely from the cloud, which means all applications are consistently provided online and are highly virtualised, and are no longer installed on dedicated servers of the bank. In Europe, the system currently runs on Amazon Web Services (AWS), and will run on Microsoft Azure and Google Cloud as of 2021. Additional clouds are conceivable; however, many banks have already invested in the mentioned cloud data centres, which is why Mambu focussed primarily on them. Independent of the cloud, Mambu retains control over the source code. Accordingly, ongoing alignment between Mambu cloud operation and any local clouds will be necessary. A local cloud solution must be found for Switzerland, or the Swiss banks on Mambu must inform all their customers about the international data storage until Mambu runs on a cloud with data centres in Switzerland.
Outstanding features of Mambu
### Business model of Mambu
Mambu’s customers pay for their selected service package in the yearly, changeable subscription model. Additional usage volume is charged in addition to base subscription costs that include a certain number of users, which leads to variable total costs. 100 hours are included in the standard service package for technical and procedural support for the activation. Other packages include additional hours of support and workshop days.
Mambu rates its integration and operating costs to be reasonable on a Swiss comparison. There are no separate integration costs because no installations are necessary due to the cloud-based principle, and customers in principle only have to login to Mambu to get started. However, against the background of the possibility to connect different peripheral systems, the challenge arises that they can increase the costs for a complete platform.
The first indicators show prices that are competitive but comparable to Swiss providers, if the complete system is migrated. Mambu’s price structure ought to be interesting especially for retail banks or spin-offs of major banks, which would only like to offer specific services and for which a complete core banking system contains too many functions.
In addition, data migration for smaller banks can be quick and easy, whereas system integrators are required for larger banks, which then result in additional costs.
Theoretically, in our opinion, an innovation bank like N26 can run with the following functionalities from Mambu (the Mambu functionalities that the bank uses in reality remain its company secret, because customers are free to choose what happens after the implementation):
Mambu functionalities which are potentially used by an innovation bank (like N26)
### Future system support with Mambu

text: Theoretically, in our opinion, an innovation bank like N26 can run with the following functionalities from Mambu (the Mambu functionalities that the bank uses in reality remain its company secret, because customers are free to choose what happens after the implementation):
Mambu functionalities which are potentially used by an innovation bank (like N26)
### Future system support with Mambu
According to a recent survey of four banks in Switzerland as part of the Core Banking Radar, there is a particularly high need for solutions that provide overriding coverage of customer relationship management (CRM) and social media, and also support consulting in the areas of investments and finance. Mambu covers the basic functionalities of CRM, such as the underlying management and provision of banking-related customer information, as well as systematic planning of the customer contact. Mambu does not cover consulting and social media itself, but enables the connection of suitable peripheral systems through its openness.
Mambu’s coverage is high for collateral and in product management, with which an important requirement of Swiss banks is fulfilled.
Coverage of Mambu compared to demand in Switzerland
Whether Mambu is suitable for a bank depends on its size and strategy, among other things. When choosing a strategic direction, banks have conflicting priorities: their own governance and freedom to act versus participation in an eco-system that operates together according to agreed standards and is therefore contingent on the standards and acceptance of the others.
Mambu supports the strategic core elements in the development of such a strategy as follows:
* Openness
The basic concept of Mambu is the provision of a basic functionality that can be used transnationally in a standardised way and is integrated in a framework. This concept envisages networking with local system partners in terms of the eco-system in order to cover local requirements and conditions. Due to the central service provision, this only makes sense in an open architecture approach. Hence, the openness of the systems in combination with Mambu is a mandatory requirement. Current trends like open banking or open platforms can therefore be generally supported in eco-systems.
* Data
The consequence from the SaaS-orientated approach is cloud-based data storage. There is the possibility of transnational operation and hosting for data processing that satisfies regulatory requirements. In addition, there are new approaches in which the data is kept locally by Mambu alongside the SaaS guidelines. In each case, however, use of the data in a modular approach calls for a specific data storage and analysis concept in order to use the data of all applications in a bank and also beyond that. Mambu generally supports these approaches.
* Functions

text: * Functions
In addition to the coverage of functionalities such as customer management, account, payment transactions, finance and support functions such as document management, Mambu relies on the integration of peripheral systems for more functionalities. The bank must be prepared to assume the costs for partner management and maintain a high level of integration expertise. That way the functional coverage can be handled flexibly.
* Processes
Tools for process automation and control (also interbank) exist via the extensive support functions. Efficiency and automation are certainly well supported with Mambu. The requirement here is also a high level of technical skill and process expertise in banking.
### Conclusion
Generally, with Mambu, a universal bank should strive for a modular strategy (see the three strategies in the last article), which combines different functional components. In doing so, customer/account management as well as the underlying functionalities from payment transactions and financing are covered by Mambu. Additional functions are performed by peripheral systems that have to be integrated. That way, it is possible to fulfil current requirements in an agile way, such as the accompaniment of customer journeys.
For private banks with a pronounced primary focus on the investment and consulting business, the functional coverage still does not seem to be enough for the time being. It will be crucial here to see in which form a Product Factory 2.0 will support the flexible creation of products in the future. If it turns out to be comprehensive and strong, then there is nothing standing in the way of a modular approach as well in which advisory and customer support functionality is integrated via peripheral systems.
The following success factors must be taken into account for the implementation of a project to integrate Mambu:
* Market alignment
A first success factor for working with Mambu is priority-setting for differentiating services in the market and reliable partners that, for example, take over system support in the customer interaction.
* Architectural understanding
A high level of architectural understanding is required in the bank for orchestration of the integration and partner management; otherwise this can result in high overall costs.
* Profile change up to IT-minded employees
The establishment of extensive IT know-how in the bank is essential for a fast product launch time, and could possibly allow for the implementation of simple solutions with the bank’s own IT expertise.
* Successive migration
It will also be decisive to not aim for an immediate, complete migration, but rather to continue to develop the bank’s own platform in the context of the business orientation in a successive technological conversion.
* Open banking
On the whole, a business orientation is required that targets the development of eco-systems and the implementation of new business models in open banking.

text: * Successive migration
It will also be decisive to not aim for an immediate, complete migration, but rather to continue to develop the bank’s own platform in the context of the business orientation in a successive technological conversion.
* Open banking
On the whole, a business orientation is required that targets the development of eco-systems and the implementation of new business models in open banking.
If these success factors exist, then Mambu, with its composable banking approach, can by all means support the modular strategy of a bank in Switzerland as well. Perhaps banks will dare to test the effect of more agility on the customer experience with a smaller spin-off? The Core Banking Radar will stay on the ball in any case.
###  Articles already published in 2018/ 2019/2020
* Clever core banking system manufacturers are open to innovations from the outside (published 15 March, 2018)
* Expert interview – “We expect evolution rather than revolution” (15 March, 2018)
* Leveris: Bank support at the heart of the digital eco-system (published 23 August, 2018)
* “One size doesn’t fit all”: Core banking system manufacturers increasingly relying on digital eco-systems (published 30 May, 2019)
* SolitX: Smart Financial Contracts as a new approach to system support for banks (published 11 November, 2019)
* “The satisfaction of banks with their core banking systems: An area of tension?” (published 10 July 2020)
Business Engineering Institute St. Gallen
A long-term partnership exists between Swisscom and the Business Engineering Institute St. Gallen (BEI) within the “Ecosystems” Centre of Excellence. This centre deals with topics such as eco-systems, digitisation and transformation, as well as other issues relating to the structure of the financial industry in the future. In addition to its research activities, the BEI carries out projects related to the design and implementation of innovative, cross-sector business models.
Core Banking Radar methodology
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#  Security for the Hybrid Multi-Cloud IT
Digitalisation is changing IT infrastructures. In addition to Cloud Computing, Edge Computing, IoT and the integration of IT and Operational Technology (OT) are becoming increasingly important. This leads to complex, hybrid multi-cloud infrastructures that not only need to be operated, but also secured.
Different approaches, such as holistic monitoring, SASE, Zero Trust or CASB promise support here. How relevant are they?
The trend study from PAC provides you with information and assessments on the following topics:
* What new topics and technologies have the potential to make hybrid multi-cloud infrastructures more secure?
* How is the Swiss market for security services developing?
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* What characteristics should a SOC and CSIRT meet?
* Make or buy? And which providers suit which customers?
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Recommended for: Business managers / IT specialists
Published: 27 September 2021
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#### Thank you very much
Business Communication Services
Telephony is no longer your only communication option. Modern cooperative is more intuitive and straightforward. Modern communications tools link telephony with different collaboration tools and integrate them into a single application.
Telephony
Calls to all Swiss fixed and mobile networks included
Virtual telephone system for advanced telephony functions included Local PBX installation no longer required.
Make calls on your fixed-network number and control your availability via app, even when you are out of the office
Alternative with Microsoft Teams. One application for telephony, chat, screen-sharing, central document storage and much more.
Switzerland tariff model Unlimited telephony in Switzerland. From CHF 0.12/min to fixed and mobile networks in the EU/Western Europe, USA and Canada.
From CHF 22.– / mth.
International tariff model Unlimitierte Telefonie in der Schweiz und in die Fest- und Mobilnetze von EU/Westeuropa, USA und Kanada.
From CHF 32.– / mth.
* * *
* * *
Screen sharing, chat function, and much more
Collaborate with Microsoft Teams from Swisscom
One application for everything
Using one application for calls, chats, screen sharing and central document storage simplifies both teamwork and liaison with customers and suppliers.
Highest voice quality
We offer the highest voice quality over the Swisscom network so you can continue to offer your customers the best service.
Combinable
Microsoft Teams can also be combined with other Swisscom Services, such as Networks, Cloud & Security.
* * *
Use on the move
Make calls with your fixed network number via an app and manage your availability, even out of the office.Make calls with your fixed network number via an app and manage your availability, even out of the office.
Integrated virtual telephone system
The integrated virtual telephone system on the Microsoft 365 cloud can replace your existing telephone infrastructure and the need upgrades.
Professional support

text: * * *
Use on the move
Make calls with your fixed network number via an app and manage your availability, even out of the office.Make calls with your fixed network number via an app and manage your availability, even out of the office.
Integrated virtual telephone system
The integrated virtual telephone system on the Microsoft 365 cloud can replace your existing telephone infrastructure and the need upgrades.
Professional support
Close, professional support during the transition phase and beyond – so your business gains the maximum benefit from your solutions.
* * *
More Information
* * *
* * *
Full Service Solution
More than a telephone system: our full service solution offers SMEs a telephony infrastructure with operation, maintenance and updates at a fixed monthly price.
Go to offer
#### Domestic tariffs
* * *
Monthly tariff
| Tarif standard
(tarif minute) | Monthly tariff switzerland
| Monthly tariff international
---|---|---|---
Internal company calls (in Switzerland)
| included
| included
| included
Calls to all Swiss fixed and mobile networks* | Fixed network CHF 0.08/min.,Mobile network CHF 0.30/Min | included
| included
Calls to international fixed and mobile networks
| according to international tariff |
according to international tariff
|
included**
*Charges apply to calls to business, short and special numbers. Including Liechtenstein fixed network and Swisscom Mobile Liechtenstein (calls to
other Liechtenstein mobile networks are charged according to the terms for country group 1)
**EU, Western Europe, USA and Canada, to other country groups according to international tariff
0800 | Free
---|---
0840 / 0842 / 0844 / 0848 | Max. 8.1 Rp./Min.
0900 / 0901 / 0906 | Separate prices indicated by service provider
#### International tariffs
* * *
| Calls to landline
| Calls to mobile networks
---|---|---
Countries group 1 Andorra, Belgium, Bulgaria, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Gibraltar, Greece, United Kingdom, Ireland, Iceland, Italy (incl. Vatican City), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus, Ukraine, USA1, Canada1. Excluding overseas territories (e.g. French Guyana, Guadeloupe, Martinique, La Réunion, etc.)n | 0.12/Min.
| 0.42/Min.
Countries group 2 AAustralia, Israel, Japan, Mexico, New Zealand, South Korea, Taiwan | 0.25/Min.
| 0.55/Min.
Countries group 3 Egypt, Albania, Algeria, Argentina, Bahamas1, Belarus, Bosnia-Herzegovina, Brazil1, Chile, China, Costa Rica, Dominican Republic, Ecuador, Hong Kong, Indonesia, Colombia, Kosovo, Libya, Malaysia, Morocco, Macedonia, Moldova, Montenegro, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, Sri Lanka, South Africa, Thailand, Tunisia, Turkey, Venezuela | 0.50/Min.
| 0.80/Min.
Countries group 4 Benin, Bolivia, Curacao, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Cameroon, Cape Verde, Kenya, Congo (Brazzaville), Congo (DRC), Cuba, Lebanon, Madagascar, Mauritius, Nigeria, Timor Leste, Pakistan, Paraguay, Saudi Arabia, Zimbabwe, St. Barthélemy, St. Maarten, St. Martin (FR), Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam | 1.00/Min.
| 1.00/Min.
Countries group 5 all other countries not mentioned above, as well as US Territories | 1.50/Min.
| 1.50/Min.
#### Other options
* * *
Business International 200B
200 minutes of free calls per month to the tariff zone B.
Business International 200C
200 minutes of free calls per month to the tariff zone C.

text: | 1.00/Min.
Countries group 5 all other countries not mentioned above, as well as US Territories | 1.50/Min.
| 1.50/Min.
#### Other options
* * *
Business International 200B
200 minutes of free calls per month to the tariff zone B.
Business International 200C
200 minutes of free calls per month to the tariff zone C.
> Prices and informationes
#### Callfilter and notification service
* * *
What exactly is Callfilter and what benefits does it offer?
Callfilter automatically blocks unwanted advertising calls on the basis of specific criteria. Callfilter is free of charge and can be activated for fixed network connections. It can be used by residential as well as business customers and can significantly reduce the number of unwanted advertising calls, but cannot eliminate them completely. In exceptional cases, activating Callfilter may block genuine calls to the customer. For the fixed telephone network, Callfilter is activated via the Customer Center.
Specific criteria: window should hover if the mouse is moved over it:
Numbers are blocked as follows:
* Calls without Call Line Identification or unknown numbers
* Unwanted advertising calls based on current block list
* Callers who do not comply with transparency requirements (purpose of call, company name, telephone number, etc. are concealed)
* Callers who disregard the asterisk entry in Directories
* Calls made at inconvenient times (before 8 am and after 8.30 pm on weekdays, before 9 am and after 4 pm at weekends or on bank holidays)
* Callers who make repeated calls to the same customer in the course of a single day
* Aggressive advertising calls (e.g. spurious sales pitches)
* Callers with an invalid numerical format
* Numbers that have been classed as unsolicited by several customers
Numbers are not blocked in the following cases:
* Calls that comply with the code of conduct of the call-centre association Callnet.ch, e.g. compliance with asterisk entries, no calls at unreasonable times, etc.
* Calls from reputable survey institutes, which comply with their industry regulations and are not advertising calls
* Calls from public authorities, such as the Swiss Federal Statistical Office
* Calls from companies contacting their own customers using different numbers from those used for advertising calls
How is Callfilter activated/deactivated?
Callfilter is activated for the entire company.
It is activated in the (Deeplink) Customer Center
* Navigation: Smart Business Connect > Business Communication Services > Company Services > “Reject incoming spam calls (Callfilter)” tile. (EN: Reject incoming spam calls (Callfilter))
Contact your Swisscom partner if you require support to activate Callfilter.
Can blocked numbers be edited?
No. The block list is managed externally.
In addition to using Callfilter, you can also selectively block unsolicited advertising calls at the user level in your Swisscom partner’s customer centre. Contact your Swisscom partner for further information. This prevents you receiving any further calls from this number.
Notification service for unfair advertising
For other issues relating to Callfilter or for further information about blocked telephone numbers, call us on 0800 055 055. As a Swisscom partner, call the partner hotline.
#### Alternatively, combine with an existing telephone system

text: Notification service for unfair advertising
For other issues relating to Callfilter or for further information about blocked telephone numbers, call us on 0800 055 055. As a Swisscom partner, call the partner hotline.
#### Alternatively, combine with an existing telephone system
A combination with a telephone system is ideal for these needs:
No investment
Continue to
use the existing
PBX system
Continue to use existing applications
Integrate local applications
like CRM solutions, door opener
and alarm systems
Forget about everything
Use all devices and PBX
systems with the full service
solution (FSS). Including support
and proactive maintenance
> Prices and informationen (Downloads)
* * *
* * *
## «The new communications solution helps us to respond to queries more quickly, which is particularly important in hectic situations.»
Gian Marco Menzli. Menzli Sport, Unified Communications & Collaboration (with Smart Business Connect).
* * *
More
Downloads
* Smart Business Connect with a virtual PBX (Flyer)
* Smart Business Connect with a virtual PBX (Facts & Pricing)
* Smart Business Connect for PBXs (Flyer)
* Smart Business Connect for PBXs (Facts & Pricing)
* Full Service Solution
* Conditions of the Offer Smart Business Connect
* Special Conditions Internet
* Factsheet Business (Facts & Pricing)
* Offer conditions Business (Network Solutions)
* Special Conditions Swisscom blue TV
* * *
COMMUNITY →
#### Any questions?
Haven't found the answers you were looking for?
Our Community is well informed and is sure to be able to assist you.
Ask the community
More than 10,000 active users
* * *
#### * Offer conditions
If you take out a new Business Internet Services contract (all types, e.g. M for CHF 125.—/month) with Managed Security, you will receive the product Business Network Solution (including light) worth CHF 60.— per month, the Managed LAN option (without hardware) worth CHF 25.— per month, the Managed Security option worth CHF 60.— per month and the Antivirus option worth CHF 10.— per month free of charge for the first six months. After that, the standard prices mentioned will apply.
In addition, you will receive an invoice credit of up to CHF 600.— for the installation costs (an invoice credit of up to CHF 100.— each month for six months). Monthly invoice credits may not exceed the amount of the monthly Smart Business Connect invoice amount. Any invoice credits exceeding this maximum amount will expire and cannot be transferred to other products or the subsequent invoice. Offer valid until 30.09.2023. The minimum term of contract for Business Internet Services is 36 months; installation fees are owed to the Swisscom partner that installs the product. The offer does not apply to existing Business Internet Services customers and is not available for a simple change of subscription. Cannot be combined with other promotions.
#### Sustainability
Smart Business Connect ensures reliable, efficient communication from anywhere. Only travel when it is really necessary – this improves your carbon footprint.
Find out more

text: Please enable JavaScript for better browser functionality
# "I began my career in the world of professional football."
I completed my compulsory school education up to high school before turning to the world of professional sport (football) when I was about 18.
Philippe Douglas, Service Desk Quality Manager
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Lausanne
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%{gcr.lead}
In 1989 I was alongside Stéphane Chapuisat on the pitch at Basel when Switzerland drew with Belgium 2:2. I completed my IT training in several IT colleges and institutions alongside my sport activities. My present job is Quality Manager (equivalent to a supervisor) at Swisscom. I’ve been in the IT sector for 15 years and I’ve always worked in Support. Thanks to my sport background, I’m well-equipped to deal with stress and communicate with people. Being productive and doing jobs according to my principles is what motivates me. Every new day brings its share of work, satisfaction and challenges.
## Philippe Douglas
## Service Desk Quality Manager
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann

text: Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: #  Swisscom Academy: Smartphone/Tablet Course
Using the internet securely on your phone or tablet
What is a secure password? How can I protect myself from phishing? Which internet connections are secure? The internet and the opportunities offered by the digital world can bring a lot of enjoyment, but they require a cautious approach to enable you to take full advantage of them. This course teaches you how to protect your data from unwanted access.
##  The benefits
* You know how to create and manage secure passwords
* You are familiar with different types of misuse (phishing, spam etc.) and know how to protect yourself from themSie wissen, wie Sie unerwünschte Anrufe, E-Mails und Nachrichten unterbinden
* You know how to block unsolicited calls, e-mails and messages
* You can surf the Internet safely at home and on the move
* You know the fundamental rules and applications that protect your devices against attacks
##  Target audience
You want to enhance your knowledge of data protection and protect yourself from the misuse of data. No prior knowledge is required to attend this course. Please note that the course is designed solely for issues relating to the use of smartphones and tablets.
__ 2 hours
_See the locations ​_
Costs in CHF
50.-

text: # We are ready for your enquiry about Colocation & Server Housing.
## **I am interested in
Colocation & Server Housing**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: Video Insider
# Video surveillance protection and security
Video Insider is a state-of-the-art customisable video surveillance service from the cloud. It offers a full service solution for monitoring and protecting property and public spaces.
## Because security is no coincidence
Video Insider, our cloud-based video surveillance system, plays a key role in preventing assault, property damage, theft and other security-related incidents. In the event of a crime, the stored video data can be made available to the authorities easily in compliance with data protection regulations via a secure link with two-step verification.
Using video security solutions at trouble spots in public areas, ATMs and shops is now recognised as an efficient and effective solution: both for prevention, e.g. via automated audio announcements on site, and for any necessary investigations.
Our video security services let you keep an eye on any potential hot spots 24/7. With access to camera data any time and anywhere, you can also trigger and adapt alarms in real time. The latest generation of cameras are equipped with artificial intelligence for image recognition and can trigger alarms automatically.
ATM attacks
### Protect ATMs
Over 40 ATMs were blown up in Switzerland in 2022. Video cameras can act as a deterrent or at least provide the police with valuable footage for the criminal investigation.
Go to the banking page:
> Video-security
Fly tipping
### Recycling point monitoring
Protect against illegal waste disposal and ensure compliance with official disposal times. Also stop unwanted littering.
Find out more about video security in public spaces here:
> Video-security community
Damage to property
### Unwanted graffiti
Video surveillance creates a measurable decrease in tasteless “makeovers”, annoying graffiti and deliberate damage to property in quieter areas.Find out more about video security in public spaces here:
> Video-security community
Traffic systems
### Traffic data acquisition
Intelligent cameras allow incidents and anomalies in the flow of traffic to be reliably detected on critical road infrastructures such as motorways, tunnels or even junctions and roundabouts.
Our sister company audio-video s.a. is a specialist in this field. Find out more here.
> audiovideo-sa.ch
Number plate recognition
### Avoid illegal parking
Surveillance and automatic number plate recognition at the entrances and exits of public and private car parks simplifies access authorisations and payment processes.
Our sister company audio-video s.a. is a specialist in this field. Find out more here.
> audiovideo-sa.ch
Investigative assistance
### Support for authorities
Video data can be shared to support the police in a privacy-compliant manner using a link with 2-factor authentication.
## Swisscom – your strong partner
* We tailor our products to your individual needs and requirements.
* Thanks to our IT and cybersecurity expertise, your systems are always secure and at the cutting edge of technology.
* Take advantage of our full service solution and reduce in-house effort to virtually zero.
* As a general contractor for your security solutions, we can act as your single point of contact. We coordinate cooperation with partners.

text: ## Swisscom – your strong partner
* We tailor our products to your individual needs and requirements.
* Thanks to our IT and cybersecurity expertise, your systems are always secure and at the cutting edge of technology.
* Take advantage of our full service solution and reduce in-house effort to virtually zero.
* As a general contractor for your security solutions, we can act as your single point of contact. We coordinate cooperation with partners.
* We monitor your services around the clock and take any necessary action immediately.
## Why Swisscom Broadcast
### Data storage in Switzerland
Your video data is secure in our data centres. Swisscom operates seven high-availability data centres that meet high security standards. Your data is stored georedundantly and exclusively in Switzerland.
### Security contracting
We have many years of experience in video surveillance, access and intrusion control and with fire and evacuation solutions.
### 24/7 security
All employees are checked by the Federal Department of Defence, Population and Sport – including network experts. Our Swiss-wide organisation can intervene quickly anywhere.
## Our approach
* We define the ideal architecture for your solution together with you
* We provide you with expert advice on purchasing the solution or using it as a service (as a rental model).
* The installation of your solution is carried out by our specialists throughout Switzerland
* You decide whether the video system runs on site or in the cloud
* Our product innovation manager guarantees use of the most intelligent tools.
Please call us to arrange a no-obligation consultation.
## Our partners
Solution Gold Partner
Premier Partner
Platin Partner
Channel Partner Diamon
## Contact an expert
Roland Keiser
Key Account Manager
(opens in new tab)
Tel. +41-58-223 20 43
Contact expert

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# Internet Guard – making surfing with Swisscom even safer
Swisscom customers will benefit from a new virtual bodyguard that makes it even safer for them to surf the Internet: the free Internet Guard.
Berne, 12 June 2018
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Swisscom blocks its customers’ access to unsafe websites more than 250,000 time a day. And, as of today, this protection will be even more efficient - with Internet Guard: this network-based security function has access to an inordinate number of extensive, constantly updated lists of dangerous websites. If Swisscom customers visit a website of this nature or are linked to one via a fraudulent e-mail link, Internet Guard identifies the danger and warns the customer.
## No installation, no costs
Starting today, Swisscom is rolling out Internet Guard to its residential and SME customers with Internet access to better protect them in the web. All devices are protected when accessing the Internet via Swisscom at home or at work. Customers don't need to install anything on their devices, and it doesn't cost them anything, either. In the upcoming weeks Internet Guard will be activated for all customers who use the Swisscom fixed network to surf the Internet. Over the coming months Internet Guard will also protect connections via Swisscom’s mobile network and hot spots.
## Alert page warns of unsafe connections
An alert page warns customers when they are about to visit an unsafe website. It informs them that the connection might be dangerous. However, the alert page also lets customers visit the requested website at their own risk – something Swisscom strongly advises them not to do!
## Better protection from virus and phishing attacks
Internet Guard enhances the existing security portfolio for Swisscom customers. A year ago, the free call filter for mobile phones was launched to protect from unsolicited advertising calls. Swisscom is now providing its customers with another virtual bodyguard, Internet Guard, to protect them while they surf the Internet. Customer devices are better protected from the fraudulent installation of malicious programs like viruses, malware, or spyware on their PCs, smartphones, and all other devices in their home network. Data loss and the huge effort involved in removing these programs are avoided wherever possible. Reducing phishing attacks also minimises the potential damage from the theft of customers’ sensitive access information (e.g. for bank accounts). However, users still constitute a weak link in the security chain. Swisscom therefore continues to advise caution and healthy scepticism.
Internet Guard warns users about dangerous websites. To ensure that all devices are fully protected, Swisscom also recommends that customers use a virus scanner or anti-virus programme, such as those provided by Swisscom’s Internet Security package. Swisscom offers its customers a wide selection of security solutions. The swisscom.ch/safe web page provides an overview of innovative technologies, products and information to protect customers and their devices.
* * *
## Downloads
* Picture: Dangerous website blocked (PNG, 1 MB)
* Press release (PDF, 239 KB)
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## Downloads
* Picture: Dangerous website blocked (PNG, 1 MB)
* Press release (PDF, 239 KB)
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* * *
## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

text: Posted on 3\. August 2022Text: Anton Neuenschwander
If the migration to the AWS Cloud is to succeed, the migration team must explore two aspects in more depth during the mobilisation phase: iteration of the migration plan and the impact of the migration on the company’s culture. The Cloud Center of Excellence (CCoE), which a company has to establish internally in order to significantly influence the success of the migration, plays an important role here.
There are several good reasons for taking an iterative approach to an AWS migration. Because the migration team is constantly learning, it can incorporate this new knowledge into each new iteration. By becoming more familiar with the strategies, it may eventually find that some riskier options are feasible. The IT landscape will most likely change as well. For example, a particular service can be given the go-ahead from a security standpoint, meaning that it becomes a realistic option. Or the financial department may decide that it is more economical to procure a series of applications from a third party instead of developing them independently. In short, the iterative process increases the chances of planning the migration more efficiently and precisely.
> ‘The iterative approach enables a company’s teams to solve problems. Starting with a raw layout, we discuss what a good solution might look like, work out a draft, continue developing it and come to an agreement. In the process, the team learns and builds knowledge. At the same time, the fear of seemingly overwhelming tasks disappears – because you have already experienced the success of tackling big tasks of a similar magnitude. This greatly boosts confidence in taking the next steps.’
>
> Tristan Woerth, Cloud Architect at Swisscom
## The Cloud Center of Excellence drives the migration process
During the second phase, the AWS Migration Acceleration Program focuses heavily on the topic of ‘people, skills, cultural change and leadership’. Migrating to the cloud will have a significant impact on the company’s culture – as it should. After all, a cultural shift will enable a company to reap more benefits from the cloud. Existing work processes and types of cooperation must be updated. Otherwise, they will create huge roadblocks for important projects. The new kinds of cooperation, in turn, push the migration forwards – an interaction that is crucial to success.
## The three stages of the AWS Migration Acceleration Program
The structured migration process of the AWS Migration Acceleration Program has three phases that focus on successfully completing the AWS migration.
Overview and introduction
Phase 1: migration readiness assessment
**Phase 2: mobilising resources**. The following article discusses this topic.
Phase 3: migrate and modernise

text: ## The three stages of the AWS Migration Acceleration Program
The structured migration process of the AWS Migration Acceleration Program has three phases that focus on successfully completing the AWS migration.
Overview and introduction
Phase 1: migration readiness assessment
**Phase 2: mobilising resources**. The following article discusses this topic.
Phase 3: migrate and modernise
Establishing a Cloud Center of Excellence (CCoE) is essential for this. The Excellence team helps the company navigate the many challenges it will encounter along the way until it has completed the migration successfully. The CCoE is where the rules of the migration process are documented, perfected and maintained. In the long term, the team takes responsibility for centrally documenting the decisions made in all areas with respect to a whole range of issues. It also works proactively to ensure managers are feeling good about the cloud migration.
## Relax and celebrate the first experiences
At the end of the mobilisation phase, the company’s employees will be familiar with the technical as well as business aspects of the cloud. The company will have celebrated the rollout of around a dozen pilot applications that will now be running productively in the cloud. It will have a solid but flexible governance model that is maintained by an internal team that is committed to long-term success. Managers are onboarded during the mobilisation phase. Like the Cloud Center of Excellence, they are also part of the team that drives the project forward internally.
Reflecting on the mobilisation phase, the team members will probably realise that the process may have sometimes felt like an arduous mountain climb due to its steep learning curve. However, the experiences gained in the process will be invaluable.
> ‘During every migration project, we see that customers are confronted with an incredibly steep learning curve. This means that we will push employees’ limits. By working within a well-defined framework, we can test these limits while staying on the safe side. There is no point in pushing people to their breaking point. At the end of this phase, it’s nice to see how proud the employees are of what they have achieved – and how they have done things they never would have felt comfortable doing before.’
>
> Tristan Woerth, Cloud Architect at Swisscom
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### Reaping the rewards of a methodical approach – migrate and modernise!
Using the ‘factory approach’ and the Cloud Migration Tool allows companies to effectively plan the process of migrating data to the cloud.
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For cost reasons, the cloud is a top priority for CIOs. And yet, unresolved issues relating to data security and protection often prevent companies from benefiting from the cost savings inherent in moving to the public cloud. Companies therefore need a solution that encrypts data before it is stored in the cloud to ensure that it meets data protection and compliance requirements.
### Using encryption to ensure data security in the cloud
Regulatory aspects make the public cloud a challenge. Depending on the provider, data may be stored in other countries, and the security of the cloud infrastructure is in the hands of the provider. Encrypting sensitive data is the ideal solution if you want to maintain control of your data. And to do so before you send it to SaaS or cloud applications. Cloud Data Privacy serves as an encryption gateway and allows you to guarantee data protection and security, even outside the company.
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SaaS services in the public cloud meet many company requirements for a flexible, scalable and cost-effective IT system. Cloud Data Privacy allows you to take advantage of these benefits, while ensuring that sensitive data, such as personal information, is protected. This enables you to comply with regulatory and legal requirements, such as FADP and GDPR, while also taking advantage of the benefits offered by SaaS services.
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text: Posted on 8\. June 2023Text: Wolfgang Seidl | Media: Geobrugg
_The evaluation of machine data via a central cockpit at Geobrugg AG puts an end to the time-consuming process of working with Excel files in production. The low-code solution has not only improved transparency, but has also increased manufacturing efficiency._
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## White paper: Your path to a smart factory
Would you like to digitise your machines, systems and processes easily and sustainably? This white paper explains how you can approach shopfloor digitisation in your company.
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As a globally active supplier of protection systems against natural hazards, for the construction industry and for motor sports, Geobrugg has its own fleet of highly specialised and self-developed machines for the production of steel mesh. Up to now, their performance data has been monitored, documented and evaluated on a decentralised basis, making it available in real time – if at all – only locally. Together with Swisscom, the company found a way to read the machine data and store it centrally in a uniform OEE (overall equipment effectiveness) data model. After just a few months, it became clear that the near-real-time data improves transparency and creates the basis for quick decisions, greater efficiency and cost-effectiveness.
### **OEE: measure of overall effectiveness**
OEE stands for overall equipment effectiveness and describes the overall effectiveness of a manufacturing operation. To this end, operation availability and productivity are combined with quality criteria in an objective, comparable indicator. Typical information that flows into the OEE model is the frequency and duration of machine failures, run-times or rejects in production.
## From Excel spreadsheets to the advanced data cockpit
The global rollout of the solution at seven locations on all continents was completed in just five months. All performance data from Geobrugg machines is now stored and processed centrally. Up to now, the decentrally read data has been manually maintained in an extensive collection of Excel spreadsheets with 53 files and a total of 600 registries, which was time-consuming and error-prone. Re-linking at the end of the year alone took several weeks each time. A data graveyard that has failed to fully exploit the potential of the digital age.
> ‘The decisive factor is what you do with the data you collect.’
>
> Jürg Atz, Head of Production, Geobrugg AG
The complete solution, developed implemented step by step by Swisscom and Geobrugg, was individually tailored to specific requirements based on low-code and the Microsoft Power Platform. The focus is on a cockpit with data from all production sites and machines in the Microsoft Azure cloud. This Global Production Performance Cockpit went live in 2022 and is scheduled to be fully integrated by the end of 2023. The overall concept does not end with data storage, but also includes the downstream processes of analysis and processing.
## Cross-location data storage according to Swiss standards

text: ## Cross-location data storage according to Swiss standards
‘It was important to us to be able to centrally store the data of all production sites in order to create transparency and a clear basis for evaluations,’ says Jürg Atz, Head of Production at Geobrugg. ‘As a manufacturing company, it pretty much goes without saying that you need state-of-the-art processes. What’s much more important is that we know what we want to do with the data we collect.’
The current state of the systems can be documented and compared using a continuous filing system and an interactive and intuitive dashboard. For example, if the performance of a machine at the headquarters in Romanshorn is higher than that of a machine of the same design in Chile, this will no longer go unnoticed until the next Excel comparison. Instead, measures can be taken in a timely manner.
The conditions for fast implementation were almost ideal: Geobrugg introduced a lean management strategy very early on and made all their logistics and production paperless using a Microsoft ERP system. The data management was extremely clean – the right basis for the current digitalisation steps, which have already paid off, as Jürg Atz concluded: ‘We were able to increase our efficiency by up to 15% in some cases. The time-consuming manual maintenance of Excel spreadsheets is now a thing of the past – the data is now updated in real time with just a few clicks. This creates transparency that enables us to control our manufacturing much more effectively.’
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## Digital Manufacturing Services
Industry leaders have increased their productivity by up to 90% through digital transformation. Swisscom specialists support you in the digitalisation of production.
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Manufacturing
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## Smart manufacturing: how digitalising production pays off
Digitalisation is the key to smart manufacturing. But while it has long since been established in many areas of companies, the production environment is often…
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## ‘In shopfloor digitisation, a strong and comprehensive design concept is crucial’
Digitisation can simplify production processes, making them more efficient and removing the need for excessive paperwork. In this interview, Hanspeter Groth, Industry Leader Manufacturing at…
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text: Swisscom
Broadcast
Swisscom
Broadcast
# Swisscom
Broadcast
Reliably connected – in every situation.
Our communications, security and video solutions are designed to provide maximum availability. So you can rely on them at all times.
More than 450 transmitter locations for radio, two-way communication and more.
Our nationwide network of antenna sites forms part of Switzerland’s largest critical infrastructure for information and communication. We transmit radio and two-way radio signals and offer co-use of transmitters.
Broadcasting radio signals Security radio networks Using transmitters (telehousing)
A leader in innovative safety and security solutions.
Monitoring, alarms, communication: the emergency and rescue services and authorities rely upon our innovative safety and security solutions to protect people and infrastructure.
Radio
Security radio networks
Geo tracking
Video surveillance
Drones
People density prediction
The full package for digital live communication.
With our telecommunications, IT, streaming media, content delivery and events management services, we provide unparalleled customer experiences at your sporting event, general meeting or company event.
Event ICT
Digital Media
Zoon Event Management Software
## A one-stop solution
##  Consulting
Our experienced experts will advise you and help you find the right solution.
##  Implementation
Let us support you with the rollout of your new solution, which can be precisely tailored to your needs if required.
##  Operation
We also provide comprehensive services to help you operate the solution. On request, we can also operate the entire solution on your behalf.
## Trust. For more than 20 years.
Questions about our products? Our experts will be happy to help.
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# Chrischona international
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“Thanks to the Microsoft 365 solution from Swisscom, collaboration has become much easier.”
Roland Krähenbühl, head of marketing and communication, Chrischona international
A better overview for Chrischona international
Roland Krähenbühl is head of marketing and communication for Chrischona international, based in St. Chrischona above Bettingen. For more than 170 years, Chrischona international has brought together various bodies and around 200 churches in five countries.
The challenge: uncontrolled technical growth hinders exchange
For Roland Krähenbühl and his staff, communication within their international organisation is crucial. The previous e-mail infrastructure was inadequate and staff opened numerous personal e-mail accounts instead. Roland Krähenbühl wanted a reliable, functioning solution for his organisation.
The result: the right package for each user
Swisscom convinced the management of the merits of a solution tailored exactly to the different needs of three user groups. With the integrated Exchange Online service, e-mail traffic now reaches its intended destination and the standardised calendars make collaboration much easier. Another plus point is the easy central service administration by the organisation’s own IT specialists via online access.
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# Swisscom opens data centre in Bern-Wankdorf
Following a two-year construction period, Swisscom is now ready to open its new data centre in Berne-Wankdorf. It is one of the few data centres in Europe certified for maximum availability and with top ratings for energy efficiency thanks to an innovative cooling concept. The new building is the largest of the 24 data centres operated by Swisscom in Switzerland.
Berne, 16 September 2014
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Businesses and individuals in Switzerland rely on an efficient and flexible ICT infrastructure that fulfils the highest standards in terms of performance, availability and security. Swisscom is thus building a "360-degree cloud", in which residential customers can store their data and business customers can access their applications. To make this cloud a reality, high-performance data centres are needed like the one Swisscom has built in Berne-Wankdorf together with RZintegral, an architecture and general contracting firm in Berne. Construction on the project began in August 2012. The new facilities will replace the data centre that developed over the years on the periphery of the city bordering Ostermundigen. Swisscom invested around CHF 60 million in the new building.
The new building is designed on a modular principle, permitting expansions whenever necessary in future. This ensures the required degree of investment security for Swisscom and its customers. Initially, there are four modules with access areas for personnel and goods. Swisscom can enlarge the building as needed, up to a total of seven modules. The data centre will be fully operational at the end of 2014, at which point it will house around 5,000 servers with approximately 10,000 customer systems.
The new data centre in Berne-Wankdorf is one of the most advanced and efficient data centres in Europe. Swisscom has thus made a substantial contribution to Berne as a technology hub and to its long-term development. Urs Schaeppi, CEO of Swisscom, expressed his confidence at today's opening: "Reliable data and communication processing are essential for our economy and society in general. In this respect, we have built the new data centre not only for ourselves, but for all of Switzerland. We want to make a significant contribution to creating a networked society."
## Recognised for maximum availability and energy efficiency thanks to a sophisticated energy concept

text: ## Recognised for maximum availability and energy efficiency thanks to a sophisticated energy concept
The new data centre is one of the few in Europe to be awarded Tier IV certification for the optimal availability of data and systems. This certification means that the facility is one of the very best in the world in terms of its availability and ease of maintenance. The new data centre also gets top marks for sustainability and environmental compatibility. It is integrated in the city of Berne’s heating network, so that its waste heat can be used directly to heat neighbouring homes and offices. In addition, a hybrid cooling system is used instead of conventional cooling devices, which consume a great deal of electricity. The building will be cooled using recirculated air, supplemented in the height of summer by evaporation. For the first time, this evaporation will be achieved using rain water. An innovative concept for the emergency power supply ensures an uninterruptible and efficient supply of power to the servers, while being environmentally friendly and dispensing with the need for acid batteries. Thanks to these measures, the new data centre has a top energy efficiency rating: 84 per cent of the energy used is converted to computing power. This level of efficiency corresponds to what specialists refer to as a Power Usage Effectiveness (PUE) rating of 1.2. By comparison, the average PUE value for data centres in Europe is currently 1.9 (efficiency level: 51 per cent).
## Key data:
* Volume of building: 54,000 m3
* 4 floors: separate ICT infrastructure
* Glass fibre/fibre optic cable laid: approx. 90 km (equivalent to the distance from Berne to Basel)
* Start of construction: August 2012, completion; August 2014
## Downloads
* Pictures (PDF, 2 MB)
* "Swisscom’s Wankdorf data centre" brochure (PDF, 796 KB)
* Press Release (PDF, 75 KB)
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## Further information
* Awarded the highest quality standard
* Sustainability targets of Swisscom
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3048 Worblaufen
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# Process efficiency thanks to data-driven business
## Combined correctly, proven technologies offer genuine added value
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There’s a new addition to the buzzword jungle: data-driven business. But why should this concept matter to you? Your business generates massive quantities of data. Data means information, opportunities and challenges, among other things. If you don’t make use of it, you’ll lose out in the long run. Yet the technologies for processing and analysing data to create added value are already here. So why not grab the opportunity and board the efficiency train? We’ll tell you why and, more importantly, how.
26 March 2019
What lies behind data-driven business? In short, a ‘data-driven’ company is one that either internally captures or externally obtains, then securely stores, processes, edits and analyses all the information generated as part of its business activities or that might prove useful. “Not many existing companies will become billion-dollar technology giants because of data. But every company can use data to help it grow, step by step,” says Urs Lehner, Head of Swisscom Enterprise Customers.
We’re not suggesting you completely abandon everything you have done before, launch a huge, disruptive project and become a data-driven business overnight. Rather, the motto we suggest you follow in order to become a digitised, data-driven company is ‘think big, start small’.
###  Think Big
We firmly believe that the data-driven business approach must today be incorporated in the tactical and strategic activities of any company that wants to remain competitive in the market. A company that does nothing with the vast amounts of data available will, in future, be like a car sitting on the hard shoulder with an empty petrol tank while everyone else whizzes past at full speed. Can you imagine automating certain processes?
Feldschlösschen Getränke AG has used IoT technologies to connect its beer tanks and taps so everything can be monitored remotely. Current beer consumption is displayed on dashboards, so the tanks and beer glasses never run empty. Or maybe you can follow the lead of medical technology company Ypsomed and integrate your own 5G infrastructure. Thanks to the network, some of Ypsomed’s production phases are now automated. The possibilities are endless – you just need to start thinking outside the box.
###  Start Small

text: ###  Start Small
Not many companies have the time or resources to properly implement ground-breaking innovations overnight. Neither is it necessary. Virtually every company has hidden potential to become more efficient. It’s simply a case of finding it. Julian Dömer, Head of IoT at Swisscom, knows where to look. He wants customers to share with him their greatest challenges, their inefficiencies, their medium- and long-term objectives and how prepared they are to try new things: “Above anything else, the most important thing is to be prepared to do anything at all or to question the here and now,” says Dömer. Experience has shown that internal processes are a good place to start with initial projects: “Internal processes often have untapped potential. Efficiency or performance can be enhanced by connecting individual components, for example,” Dömer adds.
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Julian Dömer, Head of IoT at Swisscom
The technologies and data are available and, with the right ideas, you can boost your efficiency in areas such as customer management, production, HR, accounting, logistics, etc. “The potential to gain an advantage is high wherever the same processes are repeated over and over again,” says Martin Gutmann, Head of Analytics & Data Consulting at Swisscom, emphasising the advice to ‘start small’.
### The right combination makes it possible
By combining external and internal data, businesses can gain competitive advantages. Both data analysis and the monitoring and evaluation of customer behaviour are an important part of this. Demographic data (from social networks or market data, for example) must also be added to the pot. The functionalities that this requires are out of reach for traditional IT systems, which is why innovative technologies are necessary. A company that can view and adapt data in real time, and meet its customer’s needs quickly and flexibly, has become a data-driven business. But where do you start?
### Start with a proof of concept
The palm tree in the header photo symbolises how something small can show how big the impact can be. Start realising your vision by taking calculable steps so it quickly becomes reality. You can use an initial proof of concept (PoC) to demonstrate the efficiency of an innovative new (internal) service so the idea of investing a large sum to implement the project can be either justified or abandoned. The key to realising a vision is to ask the right question in the first place, since a data-based project should ultimately produce a clear improvement in quality or concrete financial benefits. Swisscom experts are there to help: first of all to validate ideas, then to integrate and connect PoCs, and finally to help employees make use of the new possibilities in a way that adds value.
### A PoC in only seven steps
With the right experts round the table, a common objective and understanding, mutual trust and cross-departmental, company-wide collaboration, we help our customers establish an initial proof of concept in seven steps:
1. Introductory workshop

text: ### A PoC in only seven steps
With the right experts round the table, a common objective and understanding, mutual trust and cross-departmental, company-wide collaboration, we help our customers establish an initial proof of concept in seven steps:
1. Introductory workshop
2. Definition of strategic goals
3. Planning of scope, budget and milestones
4. Involvement of all relevant stakeholders
5. Execution of PoC
6. Testing and analysis
7. Go-live
One company that we have helped take the first step to becoming a data-driven business with a PoC is Ypsomed, whose production process has been partly digitised using IoT and 5G. For example, product flows have been optimised by tracking boxes with sensors instead of scanning barcodes individually by hand. Manufacturing machines are also wirelessly connected and data analysed in real time. This enables Ypsomed to monitor production quality more or less in real time, which leads to much more cost-effective production processes. It also means Ypsomed can centralise and streamline its production more effectively than ever before.
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Predictive Analytics
#### How companies generate added value with Predictive Analytics
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Predictive Analytics
#### How companies generate added value with Predictive Analytics
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5G in industry
#### At Ypsomed, 5G is already a reality
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5G in industry
#### At Ypsomed, 5G is already a reality
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IoT ecosystems
#### On its own, IoT will never amount to much
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#### On its own, IoT will never amount to much
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text: # The Swisscom share
The Swisscom share is listed on the Swiss Market Index, comprising the largest and most liquid stocks traded on the Swiss stock exchange. As well as being listed on the Swiss Stock Exchange, the securities are also traded over-the-counter by the BNY Mellon in the US. The Swisscom share enjoys a sound reputation on the capital market with attractive dividends.
## Share price Switzerland
{time} in CHF
{value}
{compare} ({percentage})
Go to Share chart
ISIN | CH0008742519(opens in new tab)
---|---
Issued shares | {shares}
Market capitalisation (CHF billion) | {cap}
Symbol | SCMN
## Share price US
{time} in USD
{value}
{compare} ({percentage})
Go to Share chart
ISIN | US8710131082(opens in new tab)
---|---
Issued shares | {shares}
Market capitalisation (USD billion) | {cap}
Symbol | SCMN
## Return
Total shareholder return is calculated from the share price development and the dividend. Total return shows the share price development including reinvested dividend for the given period.
Find out more
## Dividend
Swisscom pursues a stable dividend policy in harmony with cash flow and capital allocation. This has remained at CHF 22 per share since 2011 and corresponds to an average dividend yield of over four percent per year. Swisscom plans to propose an unchanged dividend of CHF 22 per share for the current fiscal year on achieving the financial targets of the 2024 General Meeting of Shareholders.
Find out more
## Return calculator
You can use the return calculator to calculate the current value and income from your investments in Swisscom shares. You can calculate performance on the basis of number of shares purchased or invested amount.
Go to calculator
## Analysts
Swisscom's strategy, business performance and market situation are subject to continual assessment by analysts from the leading financial institutions. Their recommendations can be summarised as follows:
Buy
27%
Hold
36%
Sell
36%
(Source: Bloomberg, 21.07.2023)
#### Current analyst recommendations in detail
The recommendations listed below are updated on an ongoing basis. This list is not definitive. The analysts' opinions are based on their estimates and assumptions and are not necessarily shared by Swisscom.
Update | Bank  | Analyst | Phone Number | Recommendation
---|---|---|---|---
20.07.23 | AlphaValue/Baader | JEAN-MICHEL SALVADOR | +49 619 6761 3218 | Reduce
12.07.23 | JP Morgan | AKHIL DATTANI | +44 207 134 4725 | Neutral
23.06.23 | New Street Research | RUSSELL WALLER | +44 207 375 9125 | Neutral
06.06.23 | HSBC | LUIGI MINERVA | +44 207 336 3276 | Buy
10.05.23 | Goldman Sachs | YEMI FALANA | +44 207 774 1383 | Sell
10.05.23 | Citi | GEORGIOS IERODIACONOU | +44 207 986 4086 | Neutral
09.05.23 | DZ Bank | MATTHIAS VOLKERT | +49 697 4473 936 | Sell
09.05.23 | Redburn | STEVE MALCOLM | +44 207 000 2195 | Sell
09.05.23 | BNP Paribas Exane | JOSHUA MILLS | +44 207 039 9400 | Outperform
08.05.23 | Bank Vontobel AG | MARK DIETHELM | +41 44 283 7182 | Hold
05.05.23 | Barclays | MAURICE PATRICK | +44 203 555 4519 | Underweight
05.05.23 | Research Partners | RETO HUBER | +41 44 533 40 30 | Hold

text: 09.05.23 | DZ Bank | MATTHIAS VOLKERT | +49 697 4473 936 | Sell
09.05.23 | Redburn | STEVE MALCOLM | +44 207 000 2195 | Sell
09.05.23 | BNP Paribas Exane | JOSHUA MILLS | +44 207 039 9400 | Outperform
08.05.23 | Bank Vontobel AG | MARK DIETHELM | +41 44 283 7182 | Hold
05.05.23 | Barclays | MAURICE PATRICK | +44 203 555 4519 | Underweight
05.05.23 | Research Partners | RETO HUBER | +41 44 533 40 30 | Hold
04.05.23 | Morgan Stanley | NAWAR CRISTINI | +34 9141 81217 | Overweight
04.05.23 | Morningstar, Inc | JAVIER CORREONERO | +1 877 626 3227 | Sell
14.04.23 | Berenberg Bank | USMAN GHAZI | +44 203 207 7824 | Hold
06.04.23 | Societe Generale | NUNO VAZ | +44 207 676 6350 | Buy
31.03.23 | Deutsche Bank | ROBERT GRINDLE | +44 207 545 8490 | Sell
03.03.23 | LBBW | BETTINA DEUSCHER | +49 711 127 76791 | Hold
Update | 20.07.23
---|---
Bank  | AlphaValue/Baader
Analyst | JEAN-MICHEL SALVADOR
Phone Number | +49 619 6761 3218
Recommendation | Reduce
Update | 12.07.23
---|---
Bank  | JP Morgan
Analyst | AKHIL DATTANI
Phone Number | +44 207 134 4725
Recommendation | Neutral
Update | 23.06.23
---|---
Bank  | New Street Research
Analyst | RUSSELL WALLER
Phone Number | +44 207 375 9125
Recommendation | Neutral
Update | 06.06.23
---|---
Bank  | HSBC
Analyst | LUIGI MINERVA
Phone Number | +44 207 336 3276
Recommendation | Buy
Update | 10.05.23
---|---
Bank  | Goldman Sachs
Analyst | YEMI FALANA
Phone Number | +44 207 774 1383
Recommendation | Sell
Update | 10.05.23
---|---
Bank  | Citi
Analyst | GEORGIOS IERODIACONOU
Phone Number | +44 207 986 4086
Recommendation | Neutral
Update | 09.05.23
---|---
Bank  | DZ Bank
Analyst | MATTHIAS VOLKERT
Phone Number | +49 697 4473 936
Recommendation | Sell
Update | 09.05.23
---|---
Bank  | Redburn
Analyst | STEVE MALCOLM
Phone Number | +44 207 000 2195
Recommendation | Sell
Update | 09.05.23
---|---
Bank  | BNP Paribas Exane
Analyst | JOSHUA MILLS
Phone Number | +44 207 039 9400
Recommendation | Outperform
Update | 08.05.23
---|---
Bank  | Bank Vontobel AG
Analyst | MARK DIETHELM
Phone Number | +41 44 283 7182
Recommendation | Hold
Update | 05.05.23
---|---
Bank  | Barclays
Analyst | MAURICE PATRICK
Phone Number | +44 203 555 4519
Recommendation | Underweight
Update | 05.05.23
---|---
Bank  | Research Partners
Analyst | RETO HUBER
Phone Number | +41 44 533 40 30
Recommendation | Hold
Update | 04.05.23
---|---
Bank  | Morgan Stanley
Analyst | NAWAR CRISTINI
Phone Number | +34 9141 81217
Recommendation | Overweight
Update | 04.05.23
---|---
Bank  | Morningstar, Inc
Analyst | JAVIER CORREONERO
Phone Number | +1 877 626 3227
Recommendation | Sell
Update | 14.04.23
---|---
Bank  | Berenberg Bank
Analyst | USMAN GHAZI
Phone Number | +44 203 207 7824
Recommendation | Hold
Update | 06.04.23
---|---
Bank  | Societe Generale
Analyst | NUNO VAZ
Phone Number | +44 207 676 6350
Recommendation | Buy
Update | 31.03.23
---|---
Bank  | Deutsche Bank
Analyst | ROBERT GRINDLE
Phone Number | +44 207 545 8490
Recommendation | Sell
Update | 03.03.23
---|---
Bank  | LBBW
Analyst | BETTINA DEUSCHER
Phone Number | +49 711 127 76791
Recommendation | Hold
## Analyst Consensus Q3 2023
The analyst consensus (published as of October 6th 2023) reflects averages based on analyst estimates for key financial data received from 14 September to 5 October 2023.

text: Phone Number | +44 207 676 6350
Recommendation | Buy
Update | 31.03.23
---|---
Bank  | Deutsche Bank
Analyst | ROBERT GRINDLE
Phone Number | +44 207 545 8490
Recommendation | Sell
Update | 03.03.23
---|---
Bank  | LBBW
Analyst | BETTINA DEUSCHER
Phone Number | +49 711 127 76791
Recommendation | Hold
## Analyst Consensus Q3 2023
The analyst consensus (published as of October 6th 2023) reflects averages based on analyst estimates for key financial data received from 14 September to 5 October 2023.
Analyst Consensus Q3 2023(opens in new tab)
## Ownership structure
After completion of the final share buyback in 2006 and the implemented capital reduction (by 4.9 million shares), Swisscom has had a static 51.8 million shares since 2009. The Swiss Confederation significantly reduced its holding in 2013 (by 5.6%). Today, Swisscom's majority shareholder holds 51% of the shares.
Total number of shares issued 2004 to today
## Five good reasons for investing in Swisscom
Become a Swisscom shareholder and invest in a company with a long-standing track record in the future markets of technology, communication and entertainment.
### Growth
Subsidiary Fastweb, products such as blue and services such as the Internet of Things and other innovations constantly generate new growth prospects.
### Stability
Despite fast-paced change and persistent competitive pressure, Swisscom has successfully maintained its pole position on the telecom market for years, even extending it somewhat in the IT-sector.
### Dividends
Since 2011 Swisscom has paid shareholders an unchanged dividend of CHF 22 per share and thus a return of more than four per cent.
### Profitability
Thanks to outstanding market performance, improved efficiency and a reduced indirect cost base, Swisscom demonstrates strong earning power.
### Sustainability
Swisscom is one the most sustainable companies in Switzerland and the world. This has been confirmed by various independent ESG ratings.
1.   2.   3.   4.   5.
__ Previous __Next
## Buybacks
Through its four buyback programmes in 2002, 2004, 2005 and 2006, Swisscom reimbursed a total of CHF 10.4 billion to shareholders. In addition to the dividends in the 2000, 2001 and 2002 fiscal years CHF 8 per share or CHF 1.6 billion was paid out in the form of tax-free capital reductions.
More about share buybacks
## Ratings
Independent ratings assess Swisscom’s corporate responsibility, standardised according to ESG criteria, and ensure that the environmental impact, social aspects and governance of our activity are transparent and comparable.
####  World Finance Sustainability Awards 2022
The world’s most sustainable ICT company
Go to award
####  MSCI ESG Rating 2021
AA Leader in the MSCI Sustainability Index
Go to website
####  Carbon Disclosure Project 2021
Rating A- from the climate protection NFP
Go to website
####  Ecovadis 2021
83 out of 100 for the csr assessment
Go to website
####  Sustainalitycs ESG Rating 2021
ESG Industry Top Rated
Go to website
####  Sustainalitycs ESG Risk Rating 2020
14,9 ESG Risk Rating
Go to award
## Tax value
Per share in CHF
506.60
All tax values since 2001

text: AA Leader in the MSCI Sustainability Index
Go to website
####  Carbon Disclosure Project 2021
Rating A- from the climate protection NFP
Go to website
####  Ecovadis 2021
83 out of 100 for the csr assessment
Go to website
####  Sustainalitycs ESG Rating 2021
ESG Industry Top Rated
Go to website
####  Sustainalitycs ESG Risk Rating 2020
14,9 ESG Risk Rating
Go to award
## Tax value
Per share in CHF
506.60
All tax values since 2001
The opinions, estimates and forecasts of analysts, and the consensus information presented derived from it, regarding Swisscom’s performance are the analysts’ alone and do not represent opinions, estimates or forecasts of Swisscom or its management. Swisscom has not verified any of the information it has received and makes no representation as to the accuracy or completeness of the consensus information. Nor does Swisscom endorse or concur with, or assume responsibility for, such analyst information or recommendations or assume any responsibility to update or supplement such information. This material is being provided for information purposes only and is not intended to, nor does it, constitute investment advice or any solicitation to buy, hold or sell securities or other financial instruments.
Consensus on Swisscom’s financial results also available from other sources and they could differ from what is reported above due to the different analysts involved, timing at which the data is collected and/or other reasons. Swisscom does not assume any liability for any potential discrepancy.
Disclosure of holdings:
Any shareholder that reaches, falls below or exceeds a threshold of 3, 5, 10, 15, 20, 25, 33⅓, 50 or 66⅔ percent of the voting rights, has a duty of disclosure towards Swisscom and the SIX Swiss Exchange.

text: Entertainment for every taste
* The latest entertainment highlights
* Sports, films and series
* Streaming and channel packages
# blue TV additional packages
Experience even more of the best entertainment with the additional packages for blue TV. Enjoy the latest, exclusive entertainment highlights from sports, films and series without commercial breaks. Whether on demand as streaming or live on premium channels. Discover all the Premium TV offers now.
## The best films & series
**blue Max (language German):** The best of both worlds: streaming and TV. The subscription with the latest blockbusters and box sets or complete series of the hottest series.
**_​_ **​30 days for free Offer valid for all new blue Entertainment customers. Free of charge for 30 days from activation date. Afterwards, the regular price applies. Minimum contract period 6 months, notice period 1 month.
19.90/mth.
Choose package
**blue Premium (language German):** Unlimited entertainment. Exclusive series variety, large documentary programme and best family entertainment on over 40 TV channels & on demand - including Sky Show Entertainment worth CHF 14.90.
**_​_ **3​0 days for free Offer valid for all new blue Entertainment customers. Free of charge for 30 days from activation date. Afterwards, the regular price applies. Minimum contract period 6 months, notice period 1 month.
19.90/mth.
Choose package
**Paramount+:** Stream Hollywood blockbusters, the latest hit series and exclusive originals on Paramount+!
**_​_ **Free of charge for the first month
Yearly subscription
10.–/mth.
|
Monthly subscription
12.–/mth.
---|---
Choose package
**Netflix:** Netflix offers a huge selection featuring films, documentaries, series, Anime, award-winning Netflix originals and more. Watch as much as you like, as often and whenever you like.
18.90/mth.
Choose package
**sky show:** SKY originals, HBO content, the latest series and films, including Sky Kids.
9.90/mth.
Choose package
**Prime Video:** Exclusive in-house productions from Amazon plus hot movies and TV series.
**_​_ **7-day free trial 7-day free trialThis offer is subject to change. Cancel at any time at My Swisscom(opens in new tab). The retail price of Prime Video is CHF 9.99/month. Amazon.com, Inc. and its subsidiaries are not sponsors of this promotion. The Amazon logos, Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
9.99/mth.
Choose package
**CANAL+ LA TOTALE (language French):** The latest and widest variety of movies, all the CANAL+, HBO and STARZPLAY international series, major live sporting events and programmes for the whole family. Quite simply: La Totale.
55.–/mth.
Choose package
**CANAL+ LA TOTALE (language French):** The latest and widest variety of movies from blockbusters to classics, and all the international series from CANAL+, HBO and STARZPLAY just after their US releases.
25.–/mth.
Choose package
**CANAL+ FAMILLE (language French):** Programmes to watch with the whole family, with the latest movies, international series, animated films and cartoons for everyone, as well as outstanding documentaries.
19.–/mth.
Choose package

text: 55.–/mth.
Choose package
**CANAL+ LA TOTALE (language French):** The latest and widest variety of movies from blockbusters to classics, and all the international series from CANAL+, HBO and STARZPLAY just after their US releases.
25.–/mth.
Choose package
**CANAL+ FAMILLE (language French):** Programmes to watch with the whole family, with the latest movies, international series, animated films and cartoons for everyone, as well as outstanding documentaries.
19.–/mth.
Choose package
**blue Max (language German):** The best of both worlds: streaming and TV. The subscription with the latest blockbusters and box sets or complete series of the hottest series.
**_​_ **​30 days for free Offer valid for all new blue Entertainment customers. Free of charge for 30 days from activation date. Afterwards, the regular price applies. Minimum contract period 6 months, notice period 1 month.
19.90/mth.
Choose package
**blue Premium (language German):** Unlimited entertainment. Exclusive series variety, large documentary programme and best family entertainment on over 40 TV channels & on demand - including Sky Show Entertainment worth CHF 14.90.
**_​_ **3​0 days for free Offer valid for all new blue Entertainment customers. Free of charge for 30 days from activation date. Afterwards, the regular price applies. Minimum contract period 6 months, notice period 1 month.
19.90/mth.
Choose package
**Paramount+:** Stream Hollywood blockbusters, the latest hit series and exclusive originals on Paramount+!
**_​_ **Free of charge for the first month
Yearly subscription
10.–/mth.
|
Monthly subscription
12.–/mth.
---|---
Choose package
**Netflix:** Netflix offers a huge selection featuring films, documentaries, series, Anime, award-winning Netflix originals and more. Watch as much as you like, as often and whenever you like.
18.90/mth.
Choose package
**sky show:** SKY originals, HBO content, the latest series and films, including Sky Kids.
9.90/mth.
Choose package
**Prime Video:** Exclusive in-house productions from Amazon plus hot movies and TV series.
**_​_ **7-day free trial 7-day free trialThis offer is subject to change. Cancel at any time at My Swisscom(opens in new tab). The retail price of Prime Video is CHF 9.99/month. Amazon.com, Inc. and its subsidiaries are not sponsors of this promotion. The Amazon logos, Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
9.99/mth.
Choose package
**CANAL+ LA TOTALE (language French):** The latest and widest variety of movies, all the CANAL+, HBO and STARZPLAY international series, major live sporting events and programmes for the whole family. Quite simply: La Totale.
55.–/mth.
Choose package
**CANAL+ LA TOTALE (language French):** The latest and widest variety of movies from blockbusters to classics, and all the international series from CANAL+, HBO and STARZPLAY just after their US releases.
25.–/mth.
Choose package
**CANAL+ FAMILLE (language French):** Programmes to watch with the whole family, with the latest movies, international series, animated films and cartoons for everyone, as well as outstanding documentaries.
19.–/mth.
Choose package
## The whole world of sport

text: Choose package
**CANAL+ LA TOTALE (language French):** The latest and widest variety of movies from blockbusters to classics, and all the international series from CANAL+, HBO and STARZPLAY just after their US releases.
25.–/mth.
Choose package
**CANAL+ FAMILLE (language French):** Programmes to watch with the whole family, with the latest movies, international series, animated films and cartoons for everyone, as well as outstanding documentaries.
19.–/mth.
Choose package
## The whole world of sport
**blue Sport (language German):** Choose blue Sport now and experience top European football live and exclusively.
**Football**
UEFA Champions League, Credit Suisse Super League, UEFA Europa League, Serie A, LaLiga Santander and many more.
**_​_ **30 days for free on the annual subscription Offer valid for new customers who have signed up for a blue Sport annual subscription. Free for 30 days from the activation date. Then you will pay the regular price (34.90/month). Minimum term of contract 12 months; then it may be terminated with one month’s notice.
Yearly subscription
34.90/mth.
|
Monthly subscription
49.90/mth.
---|---
Choose package
**CANAL+ SPORT(language French):** Live coverage of major sporting events, including the best of European football, tennis, skiing, hockey, motor sports and much more.
**Football**
100% of Premier League, Ligue 1 Uber Eats and D1 Arkema. The two best UEFA Champions League games.
**Other sports**
100% of Formula1™ and MotoGP™ world championships. Tennis Masters, major golf tournaments. 100% of Top 14 and ProD2.
25.–/mth.
Choose package
**MySports (language German or French):** NHL and National League ice hockey games, CHL games and lots more.
**Swiss ice hockey live**
All your National League club’s games from the start of the season through to the championship title.
**Best of NHL**
150 games live. Enjoy watching the Swiss stars in the world’s most spectacular ice hockey league.
**Your club, your heroes**
Emotional stories, in-depth analyses and innovative formats.
29.90/mth. The prerequisite is a digital TV subscription from Swisscom which is subject to a fee with a recurring monthly payment. MySports Pro monthly subscription can be cancelled at the end of any month with 3 months’ notice. Subject to price and programmechanges. The contractual partner is UPC, and the terms and GTC of UPC MySports apply./span>
Choose package
**Sky Sport:** The best sports offer with Sky Sport Expertise.
**Football**
Premier League, Bundesliga, Serie A, Cup matches and more, including sports analysis, interviews and special broadcasts.
**Golf, Tennis, Motorsport**
PGA Tour, DP World Tour, F1, Wimbledon and much more.
**Other sports**
Fighting sports such as UFC and MMA, basketball, handball, cricket and many more.
24.90/mth.
Choose package
**DAZN:** Experience the greatest variety of sports on DAZN: live and on-demand.
– Top football from Europe
– NFL & NBA
– Darts, Handball and the best fights of the UFC
24.99/mth.
Choose package
**blue Sport:** Optez dès maintenant pour blue Sport et vivez le football européen de haut niveau en direct et en exclusivité.
**Football**

text: **Other sports**
Fighting sports such as UFC and MMA, basketball, handball, cricket and many more.
24.90/mth.
Choose package
**DAZN:** Experience the greatest variety of sports on DAZN: live and on-demand.
– Top football from Europe
– NFL & NBA
– Darts, Handball and the best fights of the UFC
24.99/mth.
Choose package
**blue Sport:** Optez dès maintenant pour blue Sport et vivez le football européen de haut niveau en direct et en exclusivité.
**Football**
UEFA Champions League, Credit Suisse Super League, UEFA Europa League, série A, LaLiga Santander et bien plus encore.
**_​_ **330 jours offerts sur l'abonnement annuel Offre valable pour tous les nouveaux clients de l’abonnement annuel blue Sport. 30 jours gratuits à partir de la date d’activation. Puis prix normal (34.90/mois). Durée minimale du contrat 12 mois, délai de résiliation 1 mois
Abo annuel
34.90/mois
|
Abo mensuel
49.90/mois
---|---
Choisir le bouquet
**CANAL+ SPORT:** Les grandes compétitions sportives en direct avec notamment le meilleur du football européen, du tennis, du ski, du hockey, des sports mécaniques et bien + encore.
**Football**
100% de la Premier League, de la Ligue 1 Uber Eats et de la D1 Arkema . Les deux meilleures affiches de l’UEFA Champions League.
**Autres sports**
100% des championnats du monde de Formule1™ et de MotoGP™ . Les Masters de tennis, les grands tournois de golf. 100% du Top 14 et la ProD2.
25.–/mois
Choisir le bouquet
**Sky Sport:** La meilleure offre sportive
**Football**
Premier League, Bundesliga, Serie A, matchs de coupe et autres, y compris analyses sportives, interviews et émissions spéciales.
**Golf, tennis, sport automobile**
PGA Tour, DP World Tour, F1, Wimbledon et bien d'autres.
**Autres sports
**Sports de combat comme l'UFC et le MMA, basketball, handball, cricket et bien d'autres.
24.90/mois
Choisir le bouquet
**DAZN:** Découvrez la plus grande diversité de sports sur DAZN : en direct et à la demande– Spitzenfussball aus Europa
– Le meilleur du football européen
– NFL & NBA
– Fléchettes, handball et les meilleurs combats de l'UFC
24.99/mois
Choisir le bouquet
1.   2.   3.   4.
__ Previous __Next
**blue Sport (language German):** Choose blue Sport now and experience top European football live and exclusively.
**Football**
UEFA Champions League, Credit Suisse Super League, UEFA Europa League, Serie A, LaLiga Santander and many more.
**_​_ **30 days for free on the annual subscription Offer valid for new customers who have signed up for a blue Sport annual subscription. Free for 30 days from the activation date. Then you will pay the regular price (34.90/month). Minimum term of contract 12 months; then it may be terminated with one month’s notice.
Yearly subscription
34.90/mth.
|
Monthly subscription
49.90/mth.
---|---
Choose package
**CANAL+ SPORT(language French):** Live coverage of major sporting events, including the best of European football, tennis, skiing, hockey, motor sports and much more.
**Football**

text: Yearly subscription
34.90/mth.
|
Monthly subscription
49.90/mth.
---|---
Choose package
**CANAL+ SPORT(language French):** Live coverage of major sporting events, including the best of European football, tennis, skiing, hockey, motor sports and much more.
**Football**
100% of Premier League, Ligue 1 Uber Eats and D1 Arkema. The two best UEFA Champions League games.
**Other sports**
100% of Formula1™ and MotoGP™ world championships. Tennis Masters, major golf tournaments. 100% of Top 14 and ProD2.
25.–/mth.
Choose package
**MySports (language German or French):** NHL and National League ice hockey games, NBA games and lots more.
**Swiss ice hockey live**
All your National League club’s games from the start of the season through to the championship title.
**Best of NHL**
150 games live. Enjoy watching the Swiss stars in the world’s most spectacular ice hockey league.
**Your club, your heroes**
Emotional stories, in-depth analyses and innovative formats.
29.90/mth. The prerequisite is a digital TV subscription from Swisscom which is subject to a fee with a recurring monthly payment. MySports Pro monthly subscription can be cancelled at the end of any month with 3 months’ notice. Subject to price and programmechanges. The contractual partner is UPC, and the terms and GTC of UPC MySports apply./span>
Choose package
**Sky Sport:** The best sports offer with Sky Sport Expertise.
**Football**
Premier League, Bundesliga, Serie A, Cup matches and more, including sports analysis, interviews and special broadcasts.
**Golf, Tennis, Motorsport**
PGA Tour, DP World Tour, F1, Wimbledon and much more.
**Other sports**
Fighting sports such as UFC and MMA, basketball, handball, cricket and many more.
24.90/mth.
Choose package
**DAZN:** Experience the greatest variety of sports on DAZN: live and on-demand.
– Top football from Europe
– NFL & NBA
– Darts, Handball and the best fights of the UFC
24.99/mth.
Choose package
## International channel packages
Discover our language packages and international entertainment packages: Discover all packages
### Albanica+
The package with the most popular Albanian channels featuring news, films, series, documentaries and talk shows.
19.–/mth.
Choose package
### Bosna+
The package with the most well-known Bosnian private channels featuring news, documentaries, sport and music.
13.–/mth.
Choose package
### Español+
The top Latin American entertainment channels featuring telenovelas, movies, documentaries, talk shows and sport.
15.–/mth.
Choose package
### Pink Plus
The package with the attractive Serbian broadcasters of TV Pink.
25.–/mth.
Choose package
### Português+
SIC Internacional: International best-known Portuguese channel.
5.–/mth.
Choose package
### Português XL
News, documentaries, shows, series, telenovelas, sitcoms – the best television in Portugal.
10.–/mth.
Choose package
### Russia+
The package with Russian TV channels featuring news, movies, series and children's programmes.
25.–/mth.
Choose package
### Star India+
The package with the top Indian star channels featuring Bollywood films, game shows, series, children's programmes and music.
20.–/mth.
Choose package
### Albanica+
The package with the most popular Albanian channels featuring news, films, series, documentaries and talk shows.
19.–/mth.
Choose package
### Bosna+

text: 10.–/mth.
Choose package
### Russia+
The package with Russian TV channels featuring news, movies, series and children's programmes.
25.–/mth.
Choose package
### Star India+
The package with the top Indian star channels featuring Bollywood films, game shows, series, children's programmes and music.
20.–/mth.
Choose package
### Albanica+
The package with the most popular Albanian channels featuring news, films, series, documentaries and talk shows.
19.–/mth.
Choose package
### Bosna+
The package with the most well-known Bosnian private channels featuring news, documentaries, sport and music.
13.–/mth.
Choose package
### Español+
The top Latin American entertainment channels featuring telenovelas, movies, documentaries, talk shows and sport.
15.–/mth.
Choose package
### Pink Plus
The package with the attractive Serbian broadcasters of TV Pink.
25.–/mth.
Choose package
### Português+
SIC Internacional: International best-known Portuguese channel.
5.–/mth.
Choose package
### Português XL
News, documentaries, shows, series, telenovelas, sitcoms – the best television in Portugal.
10.–/mth.
Choose package
### Russia+
The package with Russian TV channels featuring news, movies, series and children's programmes.
25.–/mth.
Choose package
### Star India+
The package with the top Indian star channels featuring Bollywood films, game shows, series, children's programmes and music.
20.–/mth.
Choose package
## More blue TV options
### Replay Comfort
Enjoy Replay without the advertising. Skip ad breaks on the most popular Swiss TV channels at the touch of a button – both during the 7-day Replay window and within your recordings.
Available with blue TV M, L & XL
6.90/mth.
Log in and activate
### Archiv Extra (500h)
500 hours of additional archive memory. Save your favourite recordings permanently in the archive. Normal recordings expire when memory is full or after 2 years. Available for TV Box, App and Web.
Available with blue TV L & XL
5.–/mth.
Log in and activate
### Multiroom Max
For up to 4 additional TVs.
In your main residence or a second home: watch blue TV with all functions on up to 4 additional TV sets.
9.90/mth.
Log in and activate
### Replay Comfort
Enjoy Replay without the advertising. Skip ad breaks on the most popular Swiss TV channels at the touch of a button – both during the 7-day Replay window and within your recordings.
Available with blue TV M, L & XL
6.90/mth.
Log in and activate
### Archiv Extra (500h)
500 hours of additional archive memory. Save your favourite recordings permanently in the archive. Normal recordings expire when memory is full or after 2 years. Available for TV Box, App and Web.
Available with blue TV L & XL
5.–/mth.
Log in and activate
### Multiroom Max
For up to 4 additional TVs.
In your main residence or a second home: watch blue TV with all functions on up to 4 additional TV sets.
9.90/mth.
Log in and activate
### What others say about us
#####  Customer satisfaction: Number 1
Switzerland’s most popular TV option
#####  Climate-neutral
All subscriptions purchased from Swisscom are climate-neutral – at no extra cost to you.

text: # Municipalities and Swisscom
Good broadband coverage is an important factor in municipality attractiveness. What is the current expansion status? Which ICT solutions are particularly suitable for municipalities? Which trends also affect municipalities?
## News for public authorities and politicians
## Swisscom network coverage in your municipality
Find out more about mobile coverage, fibre-optic expansion and antenna locations for every municipality in Switzerland on the interactive maps.
Find out more about our Swisscom network
####  Fibre-optic expansion
Find out when fibre-optic technology is coming to your community.
Go to map
####  Mobile coverage
Find out what mobile generations are available where you are.
Go to map
####  Antenna sites
Check the locations of all mobile communications installations on the map of Switzerland.
Go to map
Additional maps:
Electric field strengths of mobile communication masts
Overview of Public Wireless-LAN (PWLAN) hotspots
Low Power Network Swisscom (LPN) LoRaWAN
OFCOM fixed and mobile network broadband atlas
## The digital community of tomorrow
Smart solutions that alleviate the administration of municipalities, create proximity to residents, increase security or ensure communication within the municipality.
####  Private radio in building construction and civil engineering
_​_
####  Early warning options using artificial intelligence
_​_
####  Smart electricity meters
_​_
####  Localcities: the digital platform for your community
_​_
## Background information
####  Mobile telecommunication, the environment and health
__ Find out more
####  Mobile communications and 5G in brief
__ Go to flyer
####  Dialogue model for the site evaluation of mobile radio installations
__ Find out more
####  Fibre-optic expansion: an own goal in network expansion?
__ Find out more
Other useful links:
Swiss municipalities' brochure on 5G (German, April 2020)
5G opportunity
## Contact for local authorities
Do you work in public administration?
Do you have questions about extending your community network? Don’t hesitate to contact us for advice.
Send e-mail(opens in new tab)

text: Swisscom Pay
# Simply pay online
with your Swisscom bill
Swisscom Pay
####  Simply pay online  with your Swisscom bill
_​_
_​_
No registration,
set up in 1 minute
_​_
_​_
The most popular
online services
_​_
_​_
Simply paid with your Swisscom bill
Einfach bezahlt mit Ihrer
Swisscom Rechnung
With Swisscom Pay, you can make purchases online easily, quickly and securely: you don't need a credit card or Paypal. Your mobile number is all you need. You simply pay with your next Swisscom bill or your prepaid credit. Discover all our partners now. You have questions, we will help you here.
## Pay easily online
Just enter your mobile number as a payment method once in the App Store settings and pay for all your App Store purchases via the Swisscom bill in the future.
1\. Scan the QR code
Scan the QR code or click here(opens in new tab) if you are already on the smartphone.
2\. Add payment method
Click on add payment method.
3\. Select mobile bill
Select mobile bill and click send.
Enter your mobile number as payment method only once in the settings on your game console and pay all your games via Swisscom bill in the future.
1\. Open settings
On your game console, go to the payment methods in the store settings.
2\. Select mobile bill
Select pay by mobile bill and enter your mobile number.
3\. Confirm code
Confirm using the SMS code. Now the Swisscom bill is stored as a payment method.
Enter your mobile number as payment method only once during registration or in your account and pay your subscription via Swisscom bill in the future.
1\. Start registration
Select the online service you want to subscribe to below and register.
2\. Select payment method
Select Swisscom Pay (pay by mobile bill) as your payment method when registering.
3\. Confirm mobile number
Enter your mobile number and confirm using the SMS code you receive.
Register via the TV box and pay your subscription via the Swisscom bill in the future.
1\. Select app
Open the streaming app you want on your TV box.
2\. Create account
Register with your email and choose a password.
3\. Select subscription
Choose your desired subscription and complete the registration. The subscription will now be paid via your Swisscom bill.
## Our exclusive discounts just for you
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## Frequently asked questions about Swisscom Pay
#### How do I pay in the App Store with Swisscom Pay?
**Apple**
1. Open the settings on your iPhone. Tap the Apple ID and select “Payment & Shipping”.
2. Tap on “Add Payment Method”.
3. Select Mobile Phone as your preferred payment method. You can add, update, re-sort or remove methods at any time.
Go directly to the payment settings in the Apple App Store(opens in new tab).
**Android**
1. Open the Play Store app on your smartphone.
2. Tap on your profile icon in the top right-hand corner.
3. In “Payments & subscriptions”, select “Payment methods” and then “Add payment method”.
4. Enter your details under “Add billing information for Swisscom”.
Go directly to the payment settings in the Google Play Store(opens in new tab).
#### How can I manage a service that I pay for with Swisscom Pay?

text: **Android**
1. Open the Play Store app on your smartphone.
2. Tap on your profile icon in the top right-hand corner.
3. In “Payments & subscriptions”, select “Payment methods” and then “Add payment method”.
4. Enter your details under “Add billing information for Swisscom”.
Go directly to the payment settings in the Google Play Store(opens in new tab).
#### How can I manage a service that I pay for with Swisscom Pay?
Go to the account settings of the service to manage or cancel your subscription. In addition, you have the option in My Swisscom to cancel some selected services with "Release Recall". Please note that the cancellation will take place automatically at the next possible date.
Go to My Swisscom
#### How old must I be to pay with Swisscom Pay?
For persons under 16 years of age, access to value-added services (mobile payment and adult entertainment via SMS and Swisscom Pay) is automatically blocked due to youth protection. The block is lifted after the 16th birthday. Prior to this, the legal representative can have mobile payment unblocked by Swisscom via 0800 800 800.
#### Can I also use Swisscom Pay as a prepaid customer?
You can also use Swisscom Pay as a payment method with Prepaid credit. Only purchases of Kitag cinema tickets and games in the Sony PlayStation Store are not currently possible with Prepaid.
#### How high is the purchase limit?
In order to pay for purchases with your mobile phone bill or prepaid credit, the following monthly limits of your mobile phone bill must not be exceeded. Swisscom reserves the right to adjust these monthly limits at any time. The annual limit for private customers is CHF 5000.
For the first 3 months after the first purchase | 250.-
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After the 3rd month | 500.-
#### Can I block payment with Swisscom Pay?
You can block value-added services on My Swisscom, meaning that payment with Swisscom Pay is then no longer possible. Value-added services are activated as standard.
Go to My Swisscom
#### What are the effects of the Money Laundering Act (MLA) on Swisscom Pay?
Compliance with the law, the following measures were implemented by 1 July 2020:
* The turnover of all private customers as well as all SME customers is monitored with regard to their consumption of third-party services (e.g. 090x numbers, Swisscom Pay) and immediately blocked if the negligibility threshold of CHF 5,000 is reached. This process is already used for prepaid.
* All large companies have been blocked for third-party purchases and the use of value-added services as of June 29, 2020. Due to the size of the customer and the need for manual blocking, compliance with the de minimis threshold cannot be guaranteed.
Further information and Q&As on money laundering can be found at www.swisscom.com/GWG.
All offer conditions for Swisscom Pay can be found here(opens in new tab).

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# Internet of Things for global applications
##  Global business models with small things
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The Internet of Things can be used for more than just monitoring values at fixed locations; mobile applications also work from anywhere. This creates space for innovative new global business models – which also present their own challenges.
Text: Andreas Heer, Image: Adobe Stock, 12 december 2019
The Internet of Things (IoT) is just starting to get rolling. And that offers a space in which to expand existing business models. Swiss coffee maker manufacturer Franke Kaffeemaschinen AG is embracing the Internet of Things as an opportunity to boost sales of coffee machines with additional services.
IoT is also a driver of innovation for a whole new set of data-driven business models. For example, ETH Zurich spin-off Nexxiot is developing entirely new business models for freight transport that rely fully on IoT. In the past, these approaches would have been unthinkable.
The heart of any IoT solution is a data and analytics platform that evaluates sensor data and delivers insights to users. Yet how does the data collected in various countries make its way on to the centralised data platform? This is just one of the challenges of global IoT solutions.
###  How to install small sensors on a grand scale?
A major challenge here involves the assembly. Global IoT solutions require thousands of sensors or devices to be installed over vast distances. Marcel Scheurer, CCO (Chief Customer Officer) at Nexxiot, is familiar with the problem: ‘It will take two to three years to equip a rail operator’s entire fleet.’ This is because installations or replacements can only be done when the rail wagon is idle or in the workshop.
The Nexxiot sensors are installed by the customer themselves in the rail wagons and containers. After that, a minimum lifetime of six years is guaranteed. Franke, in contrast, sells its coffee makers primarily in Europe, the US and Asia, relying on local distributors to handle sales and service.
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Internet of Things (IoT) global companies
Global or local IoT services? Checklist and specific recommendations for action to ensure a successful implementation.
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Internet of Things (IoT) global companies
Global or local IoT services? Checklist and specific recommendations for action to ensure a successful implementation.
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“Only in a replicable setting can the customer benefit from economies of scale.”
Nils Weber, Franke
Providers that might currently be thinking of IoT solutions first need to examine the deployment scenarios and the lifecycle management of the sensors. Should they handle installation and maintenance themselves, leave it to the customer or employ a service provider? Which option is simplest?
###  Standardisation: a necessary evil
‘Our IoT solution is aimed at fleet customers who operate hundreds of coffee makers,’ says Nils Weber, Program Director Digital Innovation at Franke Kaffeemaschinen AG. ‘Only in a replicable setting can the customer benefit from the economies of scale.’

text: ###  Standardisation: a necessary evil
‘Our IoT solution is aimed at fleet customers who operate hundreds of coffee makers,’ says Nils Weber, Program Director Digital Innovation at Franke Kaffeemaschinen AG. ‘Only in a replicable setting can the customer benefit from the economies of scale.’
And to achieve this kind of scaling and make it pay off for providers and customers, IoT business models must be highly standardised. Otherwise, the effort is too great. ‘People often ask us whether we can adapt our services to local circumstances,’ says Weber, ‘but development would be much too expensive.’ Weber’s approach is therefore to focus on similarities rather than differences, since standardisation can also benefit the customer: ‘Our solution is universal,’ he says.
Nils Weber, Program Director Digital Innovation at Franke Kaffeemaschinen AG
Nexxiot faces a completely different challenge in terms of standardisation. Scheurer provides an illustrative example: ‘What does it mean, for example, for a container to have arrived? For railway operators, that might mean at the port or factory site. But for a carrier, this would be at the loading site.’ In other words, there needs to be a common language in the form of standards. Although European rail operators have created a basis with the Train Information System, the situation for shipping is much more complex. ‘There are numerous committees and different interests,’ says Scheurer. Nexxiot sits on certain standardisation committees, including the International Tank Container Organisation (ITCO) with more than 170 members. ‘It’s worth starting early,’ recommends Scheurer.
Marcel Scheurer, Chief Customer Officer at Nexxiot
“To get customers on board, we have to offer an all-inclusive service.”
Marcel Scheurer, Nexxiot
###  Where is all this new data taking us?
No comprehensive standards govern the storage of IoT data yet. All that is clear is that the information to be analysed is currently stored in the cloud, and Nexxiot and Franke use a centralised platform to do so. ‘Only through a “cloud first” approach will we be able to maintain a standard for data storage,’ says Weber. If data processing and storage are inconsistent, the rate of return for these services can no longer be guaranteed.
This is why both companies offer their clients the data platform as a service. Operators of coffee makers, for example, can access the usage data and configure the device displays centrally. Nexxiot customers have access to a dashboard with information on the location of rail wagons and containers, and the progress of a given transport operation. ‘We were only able to get customers on board by offering them an all-inclusive service,’ adds Scheurer.

text: This is why both companies offer their clients the data platform as a service. Operators of coffee makers, for example, can access the usage data and configure the device displays centrally. Nexxiot customers have access to a dashboard with information on the location of rail wagons and containers, and the progress of a given transport operation. ‘We were only able to get customers on board by offering them an all-inclusive service,’ adds Scheurer.
This total package with measuring instruments and data analytics is necessary, since data integration into existing applications at the client end is challenging. In the best case scenario, the only thing missing is the interfaces. However, integration often fails due to the type of data, since the entry of transport and usage data into the business applications simply isn’t supported. For this reason, Nexxiot is focusing more on the processing and analysis of data, explains Scheurer: ‘We see ourselves as an enabler for optimized processes and complementary solutions from our customers to the shippers.’ Providers of IoT solutions must therefore consider exactly what their role is: data supplier for third-party systems or centralised information provider?
###  Connectivity restrictions
In order for information to flow at all, sensors need to be connected to the mobile network at the respective location. But this requires a provider that offers network access in all the desired countries. In western Europe this functions well, says Scheurer.
But it becomes more difficult in countries where mobile network access is expensive, meaning that connectivity starts to drive up costs. ‘This makes it more difficult for us to offer services for a flat fee,’ explains Scheurer. So it comes as no surprise that his dream is a global data flat rate. Until that happens, however, providers of global IoT solutions must factor the various costs of network access into their profitability calculations when preparing estimates.
And data transmission limitations can also have an impact on the business model. If data has to be processed locally for legal or regulatory reasons, this contradicts the idea of a centralised cloud platform and generates additional costs.
Still, at the end of the day, IoT solutions not only present technical challenges. Weber believes there is perhaps a less obvious obstacle; namely, the human factor: ‘Our solutions changing familiar processes,’ he says. ‘So change management is all the more important to ensure that everyone involved understands what is happening.’
What should companies remember when rolling out IoT solutions globally?
The white paper ‘Global or local – checklist for success’ addresses the eight key points.
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###  Franke Kaffeemaschinen AG

text: What should companies remember when rolling out IoT solutions globally?
The white paper ‘Global or local – checklist for success’ addresses the eight key points.
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###  Franke Kaffeemaschinen AG
Located in Aarburg near Olten (AG), the company belongs to the international Franke Group and sells coffee makers for commercial use through its network of distributors. The sensors installed in the devices measure usage data and send it to a centralised cloud platform, which allows the operators to determine, for example, whether the machines have been properly cleaned and how many drinks have been made. It can also control the display of the different drink options, as well as advertising on all coffee makers.
### Nexxiot AG
Based in Zurich, Nexxiot is making the digitalisation of supply chains a reality. Sensors in rail wagons and containers monitor key metrics, such as temperature and vibration, and whether the containers have been opened. Supply chain operators not only know whether freight has been transported properly, but also where the containers and wagons are currently located. The ETH Zurich spin-off is expanding its product range; for example, in the area of shipping cargo. Recently, it announced that in 2020 it would digitalise the entire fleet of tank containers for the international logistics operator VTG.
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Monitoring modern technologies
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Monitoring modern technologies
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#### Using IoT to do away with stuffy air
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#### Using IoT to do away with stuffy air
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Blockchain
## Reliable blockchain solutions for companies
Swisscom Blockchain offers Swiss companies and the public sector reliable blockchain solutions and a highly secure infrastructure for blockchain applications. We facilitate the establishment of blockchain-based business models. Alongside our partners from business, research and politics, we intend to harness the full potential of blockchain technology for Switzerland.
## Electronic Seal
In Electronic Seal, we provide a blockchain-based electronic signature for documents.
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## Areas of application
Distributed ledger technology (DLT) has the potential to bring about changes to business areas that go far beyond the familiar existing digital currencies.
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Finance
Blockchain enables the direct and convenient transfer of different assets in real time, offering entirely new opportunities for the finance industry.
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Blockchain enables the secure exchange of highly sensitive patient data as well as real-time monitoring of medical supply chains.
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Blockchain enables more efficient, tamper-proof registry management and simplifies interactions with citizens and businesses.
Energy
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Blockchain enables a radical simplification of the highly complex, increasingly decentralised power generation market on the basis of peer-to-peer energy trading models.
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Blockchain facilitates clinical trials through transparent consent agreements and simplifies the monitoring of returned drugs.
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Blockchain enables all those involved in the supply chain to access shipping information, documentation and the current location of the shipment.
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## The advantages of Swisscom Blockchain
Blockchain technology’s decentralised storage and data immutability significantly improve the efficiency of and trust in digital transactions. This is particularly advantageous in nationally regulated industries. Swisscom Blockchain is the ideal partner.
Trust
Security and reliability are top priorities for Swisscom. We guarantee that our blockchain solutions meet all compliance requirements, particularly in regulated industries.
Innovation
Swisscom is Switzerland’s leading ICT provider and one of the country’s most innovative companies. We guarantee state-of-the-art blockchain solutions and a scalable infrastructure that adapts to your needs.
Simplicity
We give you simple solutions for incorporating the benefits of blockchain technology into new and existing business models.
Expertise
At Swisscom Blockchain, a team of highly qualified and experienced blockchain specialists is ready and waiting. Our large network of renowned partners provides additional opportunities.
## Blockchain Ecosystem
Together with our partners from business, research and politics, we intend to further harness the potential of blockchain technology for Switzerland.
The Accountable, Authoritative, Accessible blockchain.
3Achain
Advocating for a privacy-fist & frictionless future of Switzerland
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The innovative consultancy for law, tax and compliance
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The world's first digital asset bank
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We form your digital business
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text: ## Blockchain Ecosystem
Together with our partners from business, research and politics, we intend to further harness the potential of blockchain technology for Switzerland.
The Accountable, Authoritative, Accessible blockchain.
3Achain
Advocating for a privacy-fist & frictionless future of Switzerland
DIDAS
University of Applied Sciences in Business Administration Zurich
HWZ
The innovative consultancy for law, tax and compliance
MME
The world's first digital asset bank
Sygnum
We form your digital business
Ajila
Making Switzerland a leading digital innovation hub worldwide
digitalswitzerland
Kickstart bridges the gap between startups, corporates, cities and…
Kickstart Innovation
Helping Switzerland go digital
open web technology
The university for professionals
Hochschule Luzern
The foundation for safer digital assets
METACO
For a digital society
Procivis
The hub for trust-building technologies
Trust Square
The digital share platform for Switzerland
daura
Advancing business blockchain adoption through global open source collaboration
Hyperledger
University of Basel - Center for Innovative Finance
University of Basel
Public private partnership to promote Switzerland as a blockchain hub
Swiss Blockchain Federation
## Insights, News & Events
Swisscom Blockchain News
How Renggli prevents building models from being subsequently modified
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Swisscom Joins Nym Privacy Blockchain
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SafeSide revolutionises the process of taking out life insurance
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#####  Mainframe as a Service
#  The mainframe has moved into the cloud
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Swisscom has migrated its entire mainframe workload into the cloud. But it took a long time before Team Leader Werner Pfäffli could press the “off” button. A review of a historical project.
Text: Nina Fehr, 16 may 2019
Werner Pfäffli remembers the old times well – even the systems that once used punch cards. You might think that Werner was at Swisscom forever. After all, he worked for the company for more than 38 years. And as Team Leader Mainframe Base Services, he accompanied the development and change of the host environment. On 9 March, he was finally able to press the “off” button.
Walter Pfäffli, former Team Leader Mainframe Base Services, switches the mainframe off after more than 35 years of operation.
With this migration, Swisscom has reached a milestone in corporate IT by moving business-critical mainframe applications and data into its own enterprise cloud infrastructure without recompiling the applications or reformatting data. This new solution saves Swisscom about half of its regular mainframe operating costs. The migrated business-critical applications – measured at 2500 installed MIPS (million instructions per second) – manage billing, geographical and address information as well as line administration for the entire Swisscom fixed network.
Walter Pfäffli, former Team Leader Mainframe Base Services, at the mainframe more than 35 years ago.
###  Project duration: One year became about two-and-a-half
This pleasing result was the outcome of a truly mammoth task. Back in 2009, Swisscom planned to shut its mainframe down by mid-2011. But all the deadlines came and went without a “power off” – quite the contrary. It would take another five years until the issue became more concrete again. In 2016, Swisscom again gave serious thought to how the mainframe applications could be replaced. On the one hand, it was about cutting costs. On the other, fewer and fewer employees had the necessary know-how to support host environments.
Swisscom had been talking to LzLabs since 2015 in its search for solutions. The entire project then lasted two-and-a-half years, with constant ups and downs, setbacks and minor successes. “At first we very much doubted whether this would actually work,” says Werner Pfäffli. The project drained a lot of energy and resources, but someone on the team always “yanked at the reins” and things started moving again. Belief in the solution was extremely important. And yet Werner Pfäffli is certain: “If we had known at the outset that it would take us two-and-a-half years to get a working solution, the project would never have got off the ground.” However, as the phrase goes, good things take time.
###  A global novelty: MaaS for Swisscom customers

text: ###  A global novelty: MaaS for Swisscom customers
The new solution is not only a world premiere for Swisscom, but also for the market. And it gives Swisscom an opportunity to offer its customers mainframe as a service (MaaS); a solution with enormous market potential. After all, a study conducted by Microsoft and LzLabs found that 94% of IT decision-makers polled in the US, Canada, France and Germany are considering replacing their mainframes. Indeed, 77% of the respondents think their company should have started migrating long ago in order to minimise risks such as resource depletion, high costs and a lack of flexibility. Werner Pfäffli will be able to observe the developments in a relaxed manner. He recently retired.
###  Mainframe from the cloud
Swisscom now offers companies the re-hosting of mainframe applications in the Swisscom Enterprise Service Cloud (x86). In this, Swisscom acts as an integrator and operator: analysing, planning and migrating native mainframe applications into the cloud using four transformation modules and based on open source solutions. After the migration, customers can count on a comparable performance and stability as before – but it will be much more flexible, cost-effective and modern.
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#### Innovation unleashes the cloud
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Patrick Hübscher
Head of IT Cloud Infrastructure Solutions
Mobiliar
#  The new SDN-based network is the foundation of our digitisation.
Facts & Figures
December 2019
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Firmen Facts:
Company: Mobiliar
Headquarters: Bern
Industry: Insurance
Employees: 5,400
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It is not only the contemporary art in the entrance hall of the Mobiliar headquarters in Bern that testifies to the company's great innovative strength. The insurance company is also forging an innovative path in IT. Mobiliar has upgraded its data center infrastructure and implemented an SDN-based solution from Swisscom and Cisco.
The old network was obsolete
The traditional IT infrastructure had reached the end of its life cycle and no longer met the higher requirements of a modern IT system. A high-performance, scalable and fail-safe infrastructure was required to lay the foundation for new and innovative customer services.
The data centre infrastructure had to be completely redesigned from start to finish. Where do you start with such a complex project? Patrick Hübscher, Head of IT Cloud Infrastructure Solutions at Mobiliar, explains how the collaboration worked: “Together with Mike Freudiger, our Head of IaaS Engineering, we adopted a pragmatic and targeted approach within an interdisciplinary team of Swisscom and Mobiliar employees. It allowed us to learn a lot from each other and test new ways of working.”There were two major challenges to overcome: a completely new network required extensive security checks but there was no option to restrict ongoing operations, such as the Mobi24 call center, during the implementation.
Higher performance and faster access
The network environment has been successfully upgraded and the old systems are now being gradually adapted. According to Patrick Hübscher, the first successes are already bearing fruit: “The accesses to our firewalls have enabled us to achieve a performance gain of 10%. In the future, customers and employees will be able to access systems even faster, back-up times will be reduced and administration will be simpler and more efficient for our IT technicians.”
The SDN-based solution will also simplify automated processes and improve customer self-services. With the new SDN-based network environment, Mobiliar has accelerated its digitisation and taken another step towards the cloud while still retaining its customer focus. “Even though we are pushing ahead with new digital products and promoting innovative ideas, personal contact with our customers remains central. At Mobiliar, customers will continue to have a personal contact person to deal with their concerns in the future,” said Patrick Hübscher.
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#### “SDN makes new collaboration between IT and business possible”
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Software Defined Networking SDN
#### “SDN makes new collaboration between IT and business possible”
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Software Defined Networks (SDN)
#### How to get maximum performance out of your IT infrastructure
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Software Defined Networks (SDN)
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#  Modern workplaces
###  The advantages of the hybrid cloud
The world of work is changing rapidly. This poses challenges for CIOs who need to design modern workplaces, as well as for the employees who are supposed to utilise modern working methods. Hybrid cloud computing solves a great many problems. It enables flexible working and the design of workplaces that accommodate different needs and roles.
This document explains the five criteria that modern workplaces have to meet, how hybrid cloud solutions can contribute to this and the advantages this provides for companies.
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## Facility management made easy
With Siri, Alexa and Co., the Internet of Things (IoT) is finding its way into your own four walls. As well, little IoT helpers also…
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## The Internet of Things in everyday working life
Data is the new digital gold. But what exactly can you do with it? What does the Internet of Things (IoT) have to do with…
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## ‘We need to dial down the fear’
The future will be better than we think, claims futurist Gerd Leonhard. Ultimately, managing digital transformation is in people’s own hands – however, everyone needs…
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## ‘Cities need to find their own identities’
You have to take small steps when it comes to smart cities – after all, it’s impossible to implement it all. That’s what smart city…
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## Founder interview: ‘Car was my first word as a child’
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5G mobile connection - getIT
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Network & Infrastructure
# 5G mobile connection for your corporate network or Internet access
Swisscom network customers can now benefit from ultra-fast 5G fixed wireless access technology. B2B customers can integrate sites without a fixed-line access into their corporate network or connect them to the Internet using 5G Mobile Access. They can also use 5G Mobile Backup to increase availability for strategically important locations.
Marius Stricker, Senior Product Manager
01 December 2022
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## 5G Mobile Access (FWA)
The solution works for rural locations not covered by the standard network expansion, temporary business sites without a fixed network connection or mobile use (e.g. in vehicles). 5G Mobile Access uses mobile technology to connect to the super-fast ultra-broadband network, without the need for a copper or fibre optic connection. Swisscom is using 5G Mobile Access to supplement its fixed network infrastructure and increase the availability of ultra-broadband with bandwidths of up to 1 Gbit/s.
## 5G Mobile Backup
5G mobile technology is now also used as a backup (failover). 5G Mobile Backup is offered in combination with a fixed network fibre or copper connection. The 5G Mobile Backup service works as a failover, ensuring a connection through the 5G mobile network if the fixed connection fails for any reason. The latest 5G technology creates a high-performance and commercially attractive redundancy option.
## How do Swisscom customers benefit from 5G access technology?
A Swisscom Enterprise Connect Service contract and Swisscom mobile network coverage with 5G are required for 5G Mobile Access and Mobile Backup. Swisscom’s 5G network is available to 99% of the population. The faster 5G+ version is currently accessible to more than 70% of Switzerland.
A small receiver is also used for the Mobile Access and Mobile Backup service. The 5G Mobile Toolkit (which also supports 4G) contains a 5G SIM card and is mounted on the outside of the building. The toolkit connects with the mobile communication mast to provide wireless access to the Swisscom network.
## 5G Mobile Access and 5G Mobile Backup as an integral part of Enterprise Connect
Business customers can order and use 5G Mobile Access or 5G Mobile Backup in conjunction with Enterprise Connect S or XS.
Enterprise Connect is Swisscom’s Software Defined Network solution and includes WAN, LAN, PWLAN, TV, Voice, Cloud Access and Secure Internet Services. Using the Enterprise Connect dashboards, customers can place online orders, change bandwidths, configure solutions and view reports – all in real time.
Advantages of 5G Mobile Access and 5G Mobile Backup:
* Single connection as an Internet connection or to supplement office networking
* Integral part of the Enterprise Connect service family
* Online ordering and configuration
* Online reporting and inventory display at any time
* Speed profiles from 10/2 Mbit/s to 1000/100 Mbit/s
* Flexible and site-independent installable 5G Mobile Toolkit with a cable length of up to 100 m

text: Advantages of 5G Mobile Access and 5G Mobile Backup:
* Single connection as an Internet connection or to supplement office networking
* Integral part of the Enterprise Connect service family
* Online ordering and configuration
* Online reporting and inventory display at any time
* Speed profiles from 10/2 Mbit/s to 1000/100 Mbit/s
* Flexible and site-independent installable 5G Mobile Toolkit with a cable length of up to 100 m
With Enterprise Connect 5G Mobile Access and 5G Mobile Backup, our customers are ready for the opportunities modern technologies provide in a networked world.
More information about Enterprise Connect is available on our website:
Swisscom Enterprise Connect
## An article by:
Marius Stricker
Senior Product Manager
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Work Smart Coaching
#  Get Work Smart “off the ground” successfully with targeted coaching
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Flexible, modern working methods, known as Work Smart, are conquering the workplace. This transition entails some difficulties, and around 70% of all change projects fail. Experts advise getting professionals on board.
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Text: Jörg Rothweiler, 23 may 2018
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New technologies make smart working methods possible. Knowledge is made available and it is possible to work from anywhere. Companies need to make adjustments in order to benefit from the positive effects of this. As a rule, the greater the involvement of employees in the change processes, the more successful the Work Smart concept will be in the organisation. By addressing the topic of Work Smart or introducing modern workplace and collaboration technologies into the company, you are already taking the first step into a smart future. The next step is to establish the new working methods and support the cultural transition. Everyone has to change their thinking: employees as well as management, the HR department and senior management. This mindset change is by no means trivial – and can be too much for quite a few companies.
Dr. Johann Weichbrodt is an organisational psychologist and research associate of the University of Applied Psychology in the University of Applied Sciences of Northwestern Switzerland. After many years of research on mobile and flexible working methods and the change processes these necessitate, he advises companies to get external professionals on board to set up efficient Work Smart methods: coaches who assist the demanding change process intensively, define necessary guidelines, establish new technologies and provide close support and advice to enable the mindset change to happen on all levels (technology, space, forms of cooperation, culture).
Swisscom provides exactly this with Work Smart Coaching. Based on Swisscom’s own experiences as a leading Swiss company for new working models, Swisscom advocates a change process structured into three steps.
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###  Step 1: Co-Creation
Experienced Work Smart coaches from Swisscom analyse the existing processes together with the customer and, based on his effective needs, identify obstacles and opportunities and develop a project vision together. This vision shows how working together in the company can be organised in the future. The precise significance of Work Smart for the company in question is defined – and which processes and technologies must be adapted, changed, replaced or re-established from the ground up. Instead of using classic consulting strategies in which the concepts established are steered and driven from outside, Swisscom’s coaches advocate an intrinsic approach. Co-Creation means that the essential goals of Work Smart, as well as the technological and cultural requirements for the achievement of these goals, are defined by the employees inside the company. This is because the employees are the best consultants when it comes to internal processes and workflows, and they know the specific needs of the company better than any external consultant.

text: To enable this transition “from the inside out” to succeed, the Swisscom coaches establish an effective Work Smart community at the customer’s company. This group consists of motivated employees from different departments and, with the assistance of the Work Smart coaches, it develops a roadmap tailored to the company and the goals it aspires to for its journey to the workplace of the future. This intrinsic approach enables the internal cultural transition necessary for a successful change process to begin on day one. The community, i.e. the colleagues of these employees, supports and strengthens the change process and functions as a driving force and motivator. This enables the Work Smart project to pick up speed and get “ready for take-off”.
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###  Step 2: Empowerment
The desire for new working processes cannot function if the employees don’t know which methods and technologies they are to work with in the future, or how they are to use them. Individual preconditions, circumstances and needs must also be taken into account. The participants are actively trained at their workplace, in workshops or using printed or digital information material in how to best use the new technologies and methods – to the advantage of each individual and therefore of the entire company.
The initial and further training is driven from within, i.e. by the Work Smart community, in which – as with the idea of Co-Creation – the focus is always on the people. By means of role-specific use cases and sustainable, practical empowerment of the employees, the inevitable doubts and resistance that arise with any change process can be countered. The next generation of Swisscom supports the empowerment process by means of Reverse Mentoring. The trainees circulate in the companies and visit the employees at their workplace. This enables the coaches to address individual questions directly.
This practical internalisation of the transition, motivated by the community and supported by the Swisscom coaches, opens up doors to the necessary change in mindset – and thus to the long-term success of Work Smart. Step by step, “smart” working is learned, and acceptance and enthusiasm about its advantages grow continually, until Work Smart finally becomes normality and all of the employees actually “live” the new working culture in their everyday lives.
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Work Smart coaching: an integrated approach
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###  Step 3: Support
After change is before change. The more intensively the new working tools are used and the Work Smart concept is lived in the company, the more visible the advantages become. And the more consistently the cultural transformation is established in the company, the greater the probability that no further coaching will be needed. On the other hand, as with any transition, time also brings new, further-reaching questions which must be answered in an adequate and timely manner in order to maintain the established “flow of change” at a consistently high level.

text: This is why the Swisscom specialists continue to assist their customers where needed, and support them in the event of queries or changing challenges. On request, an assessment can be carried out to analyse how well the technologies and working methods have been received in the company, and whether and where potential is still unused. Depending on the result, further steps are initiated so that, at the end of the Work Smart Coaching, all of the employees feel empowered – and smart working has gone from being a slogan to a successfully lived reality.
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###  The six advantages of Work Smart Coaching
1. Drafting of individual analyses, a specific project vision and a roadmap specifically tailored to it – precisely customised to the specific needs of the company
2. Training, empowerment and support of the employees for faster acceptance and sustained enthusiasm about the planned changes
3. Implementation and establishment of the necessary technical (communication) tools
4. Minimisation of the risks of the entire change process by using Co-Creation instead of classic consulting, enabling the necessary cultural transition “from the inside out”
5. Enhancement of employee motivation, creativity and innovation by establishing a Work Smart community which designs its own workplaces and conditions of the future
6. Maximisation of productivity, minimisation of costs.
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Work Smart Coaching at Privera
#### Work Smart: successfully launching the transition to flexible working
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Work Smart Coaching at Privera
#### Work Smart: successfully launching the transition to flexible working
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Work Smart Coaching
#### Work Smart stands and falls with the corporate culture
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Work Smart Coaching
#### Work Smart stands and falls with the corporate culture
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Reasons to introduce Work Smart
#### Work Smart? Typically Swiss!
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Reasons to introduce Work Smart
#### Work Smart? Typically Swiss!
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text: # We are ready for your enquiry about Future Work Consulting.
## **I am interested in
Future Work Consulting**
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text: #  HD-Phone Yealink T46G/T46S
On this page:
Find out more about the operation, keys and functions of the Yealink T46G/T46S HD-Phone and how to set it up and use it.
* Device and buttons
* Set up and use
* Frequently asked questions
##  Device and buttons
Find out about the device and the HD-Phone buttons in the button overview. Residential customers need an Internet-Box and fixed-line access (IP) to use the Yealink T46G/T46S. Business customers need the Centro Business or Internet-Box 3 and Business Telephony connection. Yealink T46S is the successor to the T46G model. Both phones are identical.
Instructions HD-Phone Yealink T46G(opens in new tab)
Instructions HD-Phone Yealink T46S(opens in new tab)
##  Set up and use
###  Help topics & tips HD Phone Yealink T46G/T46S
* Connect telephone
* Storing contacts
* Fixed network telephony (IP)
* Manage telephone number
* Call and number blocking
* Call forwarding
* COMBOX®
* In-house forwarding
###  Instructions (PDF)
* Yealink T46G HD-Phone installation instructions (summary)
* Yealink T46G HD-Phone installation instructions (detailed)
* Yealink T46S HD-Phone installation instructions (summary)
In diesem Video zeigt Oliver, Trainer bei Swisscom Academy, den Lieferumfang der Internet-Box 4 und erklärt dir wie man diese Installiert.
##  Frequently asked questions
#### How do I set up my Yealink T46G/T46S HD-Phone?
Setting up your Yealink T46G/T46S HD-Phone:
1. Plug the telephone cable supplied into the receiver and the socket with the receiver symbol on the base of the telephone.
2. Plug the network cable supplied into the Internet socket on the base of your telephone and into one of the network (LAN) ports on the router you are using.
3. Connect the power cable to the base of the telephone and plug the other end of the power cable into a conventional socket.
4. Follow the instructions on the display.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # Board of Directors
The Board of Directors is responsible for the strategic and financial management of Swisscom and for management oversight. Its members have extensive and broad-based experience and competence in Swisscom’s core business and growth areas.
All members of the Board of Directors Strategy and investments Committee Audit Committee and ESG Reporting Compensation Committee
####  Michael Rechsteiner
Chairman
Go to profile
####  Roland Abt
Member
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####  Alain Carrupt
Member, employee representative
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####  Guus Dekkers
Member
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####  Frank Esser
Vice-Chairman
Go to profile
####  Monique Bourquin
Member
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####  Sandra Lathion-Zweifel
Member, employee representative
Go to profile
####  Anna Mossberg
Member
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####  Fritz Zurbrügg
Member, representative of the Confederation
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## Experience & competence
The members of the Board of Directors have extensive expertise and broad-based experience in Swisscom’s core business and growth areas. The diagram indicates the competences contributed by the respective members.
Telecommuncations, IT, Media, Entertainment
Innovation, technology, digitisation
Residential Customers (B2C)
Business Customers (B2B)
International business experience
Finance, Risk Management, M&A
Strategy, Transformation
Human Resources
Law
Environment, Social & Governance
Leadership position in top management
Member of the Board of Directors in stock exchange listed companies
All details valid as of 31 December 2022
## Remuneration of the Board of Directors
The remuneration system for members of the Board of Directors is designed to attract and retain experienced and motivated persons to exercise board duties. It is also aimed at aligning the interests of the board members with those of the shareholders. The remuneration reflects the level of responsibility and scope of activities of the individual members of the Board of Directors and is commensurate to remuneration for comparable posts conforming to market standards.
### Compensation 2022
CHF in thousands | Cash compensation | Share-based payment | Employer contributions to social security | Employer contributions to social security | Total 2022
---|---|---|---|---|---
Michael Rechsteiner | 335 | 200 | 63 | 30 | 628
Roland Abt | 159 | 95 | 23 | 14 | 291
Alain Carrupt | 109 | 65 | 0 | 8 | 182
Guus Dekkers 1 | 109 | 65 | 0 | 23 | 197
Frank Esser 2 | 152 | 91 | 0 | 0 | 243
Barbara Frei | 124 | 75 | 0 | 12 | 211
Sandra Lathion-Zweifel  | 109 | 65 | 22 | 10 | 206
Anna Mossberg 3 | 109 | 65 | 0 | 32 | 206
Renzo Simoni | 151 | 91 | 33 | 14 | 289
Total compensation to members of the Board of Directors | 1,357 | 812 | 141 | 143 | 2,453
CHF in thousands | Michael Rechsteiner
---|---
Cash compensation | 335
Share-based payment | 200
Employer contributions to social security | 63
Employer contributions to social security | 30
Total 2022 | 628
CHF in thousands | Roland Abt
---|---
Cash compensation | 159
Share-based payment | 95
Employer contributions to social security | 23
Employer contributions to social security | 14
Total 2022 | 291
CHF in thousands | Alain Carrupt
---|---
Cash compensation | 109
Share-based payment | 65
Employer contributions to social security | 0
Employer contributions to social security | 8
Total 2022 | 182
CHF in thousands | Guus Dekkers 1
---|---
Cash compensation | 109
Share-based payment | 65
Employer contributions to social security | 0
Employer contributions to social security | 23

text: ---|---
Cash compensation | 159
Share-based payment | 95
Employer contributions to social security | 23
Employer contributions to social security | 14
Total 2022 | 291
CHF in thousands | Alain Carrupt
---|---
Cash compensation | 109
Share-based payment | 65
Employer contributions to social security | 0
Employer contributions to social security | 8
Total 2022 | 182
CHF in thousands | Guus Dekkers 1
---|---
Cash compensation | 109
Share-based payment | 65
Employer contributions to social security | 0
Employer contributions to social security | 23
Total 2022 | 197
CHF in thousands | Frank Esser 2
---|---
Cash compensation | 152
Share-based payment | 91
Employer contributions to social security | 0
Employer contributions to social security | 0
Total 2022 | 243
CHF in thousands | Barbara Frei
---|---
Cash compensation | 124
Share-based payment | 75
Employer contributions to social security | 0
Employer contributions to social security | 12
Total 2022 | 211
CHF in thousands | Sandra Lathion-Zweifel
---|---
Cash compensation | 109
Share-based payment | 65
Employer contributions to social security | 22
Employer contributions to social security | 10
Total 2022 | 206
CHF in thousands | Anna Mossberg 3
---|---
Cash compensation | 109
Share-based payment | 65
Employer contributions to social security | 0
Employer contributions to social security | 32
Total 2022 | 206
CHF in thousands | Renzo Simoni
---|---
Cash compensation | 151
Share-based payment | 91
Employer contributions to social security | 33
Employer contributions to social security | 14
Total 2022 | 289
CHF in thousands | Total compensation to members of the Board of Directors
---|---
Cash compensation | 1,357
Share-based payment | 812
Employer contributions to social security | 141
Employer contributions to social security | 143
Total 2022 | 2,453
1 Guus Dekkers has been subject to social security contributions in the UK since 2022.
2 Frank Esser is subject to social security contributions in Germany. No employer contributions are paid.
3 Anna Mossberg is subject to social security contributions in Sweden.
#### Compensation 2021
CHF in thousands | Cash
compensation | Share-based
payment | Employer
contributions
to social security | Employer
contributions
to social security | Total 2021
---|---|---|---|---|---
Michael Rechsteiner 1 | 279 | 167 | 47 | 25 | 518
Hansueli Loosli 2 | 126 | 0 | 0 | 0 | 126
Roland Abt | 159 | 95 | 35 | 15 | 304
Alain Carrupt | 109 | 65 | 0 | 8 | 182
Guus Dekkers 3 | 82 | 49 | 0 | 8 | 139
Frank Esser 4 | 152 | 91 | 0 | - | 243
Barbara Frei | 124 | 74 | 0 | 12 | 210
Sandra Lathion-Zweifel | 109 | 65 | 22 | 10 | 206
Anna Mossberg 5 | 109 | 65 | 0 | 32 | 206
Renzo Simoni | 151 | 90 | 33 | 14 | 288
Total compensation to members of the Board of Directors | 1,400 | 761 | 137 | 124 | 2,422
1 Elected as President on 31 March 2021.
2 Stepped down from the Board of Directors on 31 March 2021.
3 Elected to the Board of Directors on 31 March 2021.
4 Frank Esser is subject to payment of social insurance contributions in Germany. No employer contributions are paid.
5 Anna Mossberg is subject to payment of social insurance contributions in Sweden.
### Shareholding
Members of the Board of Directors | Numbers of shares at 31.12.2022 | Numbers of shares at 31.12.2021
---|---|---
Michael Rechsteiner | 945 | 565
Roland Abt | 1,096 | 915

text: 3 Elected to the Board of Directors on 31 March 2021.
4 Frank Esser is subject to payment of social insurance contributions in Germany. No employer contributions are paid.
5 Anna Mossberg is subject to payment of social insurance contributions in Sweden.
### Shareholding
Members of the Board of Directors | Numbers of shares at 31.12.2022 | Numbers of shares at 31.12.2021
---|---|---
Michael Rechsteiner | 945 | 565
Roland Abt | 1,096 | 915
Alain Carrupt | 816 | 692
Guus Dekkers  | 272 | 148
Frank Esser | 1,325 | 1,152
Barbara Frei | 1,478 | 1,336
Sandra Lathion-Zweifel | 491 | 367
Anna Mossberg | 599 | 475
Renzo Simoni | 1,003 | 831
Total shares of the members of the Group Executive Board | 8,025 | 6,481
Members of the Board of Directors | Michael Rechsteiner
---|---
Numbers of shares at 31.12.2022 | 945
Numbers of shares at 31.12.2021 | 565
Members of the Board of Directors | Roland Abt
---|---
Numbers of shares at 31.12.2022 | 1,096
Numbers of shares at 31.12.2021 | 915
Members of the Board of Directors | Alain Carrupt
---|---
Numbers of shares at 31.12.2022 | 816
Numbers of shares at 31.12.2021 | 692
Members of the Board of Directors | Guus Dekkers
---|---
Numbers of shares at 31.12.2022 | 272
Numbers of shares at 31.12.2021 | 148
Members of the Board of Directors | Frank Esser
---|---
Numbers of shares at 31.12.2022 | 1,325
Numbers of shares at 31.12.2021 | 1,152
Members of the Board of Directors | Barbara Frei
---|---
Numbers of shares at 31.12.2022 | 1,478
Numbers of shares at 31.12.2021 | 1,336
Members of the Board of Directors | Sandra Lathion-Zweifel
---|---
Numbers of shares at 31.12.2022 | 491
Numbers of shares at 31.12.2021 | 367
Members of the Board of Directors | Anna Mossberg
---|---
Numbers of shares at 31.12.2022 | 599
Numbers of shares at 31.12.2021 | 475
Members of the Board of Directors | Renzo Simoni
---|---
Numbers of shares at 31.12.2022 | 1,003
Numbers of shares at 31.12.2021 | 831
Members of the Board of Directors | Total shares of the members of the Group Executive Board
---|---
Numbers of shares at 31.12.2022 | 8,025
Numbers of shares at 31.12.2021 | 6,481
### Management transactions
All transactions in Swisscom registered securities, stock options or other financing instruments based on Swisscom shares or stock options are published by the SIX Swiss Exchange in compliance with the directive concerning the disclosure of management transactions.
Go to transactions
### Additional information
Articles of Incorporation (PDF, 273 KB)
Swisscom Organisationsreglement (280 KB)
Anhang Finanzen (152 KB)
Anhang Revision ESG & Reporting (169 KB)
Anhang Vergütung (76 KB)
Anhang Geschäfts- und Zuständigkeitsordnung (167 KB)
Remuneration report 2022
Company structure (PDF, 224 KB)
Election and period of office
Corporate Governance report 2022

text: ## Remote Access Service (RAS)
#  Remote Access Service – safe VPN access to the corporate network
Go to offer
The workplace is wherever your employees are: in the office, but also at home or on site with customers. That’s why access to company applications and data needs to work from anywhere - laptop, tablet and smartphone. RAS provides secure VPN access so that employees can work and contribute to company success whenever and wherever they are.
###  Remote Access Service provides flexibility
These days, flexible working is a must for every company. As is secure and available access to applications to safeguard business processes. RAS meets these requirements for flexibility from every device, while at the same time guaranteeing security. As RAS is based on the WAN service, you benefit from the Swisscom network’s high-quality features.
####  Customer login
Your access to My Swisscom Business.
Login
###  Your benefits
* High usability thanks to simple access to the corporate network from any location
* Secure, transparent VPN access in accordance with your security policies
* Flexible working thanks to location-independent access to your applications and data
###  When is it the right solution?
You want to implement location-independent business processes, thus optimising your company’s potential. At the same time, you want to be seen as an attractive employer in a competitive labour market by offering flexible working. And comply with security requirements at all times.
To meet these demands, you need a Remote Access Service that offers flexibility, security and availability, but which also takes account of your employees’ usability requirements. The VPN solution also needs to meet company-specific requirements, such as geofencing/geoblocking and different authentication methods.
Kontakt
####  What’s in it for you
* Secure access to company resources
* Swiss service, geo-redundant and highly available
* Connect with the corporate network any time with the Always-on VPN option
###  Why Swisscom?
* Security: We offer high availability, geo-redundancy and DDoS-protection for the RAS.
* Integration: The always-on option seamlessly integrates devices into the corporate network and prevents direct internet access.
* Geoblocking: We fulfil compliance requirements, such as access exclusively from Switzerland.
###  The first step
##  Request quotation
Would you like to find out more about our Remote Access solution? We look forward to preparing your no-obligation quotation.
Request quotation
####  Factsheet
* Remote Access Service factsheet
####  Further links and services
* Mobile ID
* Enterprise Connect
###  Internet VPN access options
With Internet VPN access, authorised individuals have secure access to e-mails, documents, databases and client-server applications from any mobile device via the corporate network.
##  Always-On VPN
Always-On VPN prevents direct access to internet resources by automatically establishing a VPN connection. The connection is instantly established, and the user is seamlessly authenticated. Once the client is in the trusted corporate network, the VPN connection is stopped or disconnected.
##  Geoblocking
For regulatory or security reasons, access to company data within certain sectors and companies is not permitted from specific countries or is only permitted from Switzerland. Geoblocking supports these requirements.
##  Strong Authentication

text: Always-On VPN prevents direct access to internet resources by automatically establishing a VPN connection. The connection is instantly established, and the user is seamlessly authenticated. Once the client is in the trusted corporate network, the VPN connection is stopped or disconnected.
##  Geoblocking
For regulatory or security reasons, access to company data within certain sectors and companies is not permitted from specific countries or is only permitted from Switzerland. Geoblocking supports these requirements.
##  Strong Authentication
This strengthens access security by requiring two-factor authentication. In addition to user name and password, identity is also verified via the Mobile ID, Mobile ID app, hardware or SMS token.
##  Dynamic Split Tunneling
Reduces VPN traffic for software updates, patches, live streaming and SaaS applications and offers the possibility of dynamically excluding data traffic from the VPN tunnel using FQDN DNS resolution.
###  Typical Remote Access Service use cases
VPN connections are used to guarantee that internal and external employees have secure access to the necessary company data and applications, allowing you to facilitate flexible ways of working.
#### Flexible, scalable use and billing
This service can be used flexibly thanks to the pay-per-use billing model. You can start the solution with a PoV (proof-of-value) before subsequently using it productively. You can deploy it as a fall-back solution or simply start with a few users and scale it up later as needed.
#### Secure access from anywhere
Communicate securely, wherever you are, whatever the time and using any device. Remote Access Service allows you to connect mobile devices such as tablets, laptops and smartphone with your network, enabling your employees to access company data and applications at any time. This provides you with a secure foundation for flexible working; working from home for example.
#### External access for specific people
Provide authorised employees and external contractors with secure access to e-mails, documents, databases or client-server applications using an existing internet connection.
###  Our partner
####  Sustainability
With our Remote Access Service, you work securely at all times, at home or on the move. This ensures you have a good work-life balance and at the same time protects the environment.
Find out more
__ «Swisscom was there at the right time with the right offering.»
Peter Hagen , Head of IT and member of the Board of Directors, Planzer Transport AG
* Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: # Financial calendar and ad hoc announcements
The financial calendar contains prior notifications of all dates relevant to the stock exchange and, subsequently, all information and publications relating to them. Here you will find ad hoc announcements pursuant to Art. 53 of the Listing Rules of the SIX Exchange Regulation containing price-relevant information and other current announcements.
## Financial calendar
2024  2023
Date |  | Event
---|---|---
9 January 2024 - 8 February 2024 |  | Quiet Period FY 2023 results
8 February 2024 |  | Publication of FY 2023 results and annual report
27 March 2024 |  | Shareholders’ meeting in Zurich
28 March 2024 |  | Last trading date with entitlement to dividend
2 April 2024 |  | First trading date without entitlement to dividend (Ex-dividend date)
3 April 2024 |  | Record date SIX SIS
4 April 2024 |  | Dividend payment date
9 April 2024 - 2 May 2024 |  | Quiet Period Q1 2024 results
2 May 2024 |  | Publication of Q1 2024 results and interim report
8 July 2024 - 31 July 2024 |  | Quiet Period Q2 2024 results
31 July 2024 |  | Publication of Q2 2024 results and interim report
8 October 2024 - 31 October 2024 |  | Quiet Period Q3 2024 results
31 October 2024 |  | Publication of Q3 2024 results and interim report
Date |
---|---
9 January 2024 - 8 February 2024 |
8 February 2024 |
27 March 2024 |
28 March 2024 |
2 April 2024 |
3 April 2024 |
4 April 2024 |
9 April 2024 - 2 May 2024 |
2 May 2024 |
8 July 2024 - 31 July 2024 |
31 July 2024 |
8 October 2024 - 31 October 2024 |
31 October 2024 |
Date | Event
---|---
9 January 2024 - 8 February 2024 | Quiet Period FY 2023 results
8 February 2024 | Publication of FY 2023 results and annual report
27 March 2024 | Shareholders’ meeting in Zurich
28 March 2024 | Last trading date with entitlement to dividend
2 April 2024 | First trading date without entitlement to dividend (Ex-dividend date)
3 April 2024 | Record date SIX SIS
4 April 2024 | Dividend payment date
9 April 2024 - 2 May 2024 | Quiet Period Q1 2024 results
2 May 2024 | Publication of Q1 2024 results and interim report
8 July 2024 - 31 July 2024 | Quiet Period Q2 2024 results
31 July 2024 | Publication of Q2 2024 results and interim report
8 October 2024 - 31 October 2024 | Quiet Period Q3 2024 results
31 October 2024 | Publication of Q3 2024 results and interim report
Date | Event
---|---
9 February 2023 | Publication of 2022 Annual Results and Annual Report
14 March 2023 | Citi TMT Conference (London)
28 March 2023 | Shareholders’ Meeting 2023
3 April 2023 | Dividend payment date
4 May 2023 | 1st quarter result: Interim report January to March 2023
16 May 2023 | JPM TMT Conference (London)
20 June 2023 | Bank of America TMT Conference (London)
3 August 2023 | Half-year results: Interim Report January to June 2023
7 October 2023 - 2 November 2023 |  Quiet Period Q3 2023 results
2 November 2023 |  3rd quarter result: Interim Report January to September 2023
15 - 16 November 2023 | Morgan Stanley TMT Conference (Barcelona)
Date | Event
---|---
9 February 2023 | Publication of 2022 Annual Results and Annual Report

text: 16 May 2023 | JPM TMT Conference (London)
20 June 2023 | Bank of America TMT Conference (London)
3 August 2023 | Half-year results: Interim Report January to June 2023
7 October 2023 - 2 November 2023 |  Quiet Period Q3 2023 results
2 November 2023 |  3rd quarter result: Interim Report January to September 2023
15 - 16 November 2023 | Morgan Stanley TMT Conference (Barcelona)
Date | Event
---|---
9 February 2023 | Publication of 2022 Annual Results and Annual Report
14 March 2023 | Citi TMT Conference (London)
28 March 2023 | Shareholders’ Meeting 2023
3 April 2023 | Dividend payment date
4 May 2023 | 1st quarter result: Interim report January to March 2023
16 May 2023 | JPM TMT Conference (London)
20 June 2023 | Bank of America TMT Conference (London)
3 August 2023 | Half-year results: Interim Report January to June 2023
7 October 2023 - 2 November 2023 |  Quiet Period Q3 2023 results
2 November 2023 |  3rd quarter result: Interim Report January to September 2023
15 - 16 November 2023 | Morgan Stanley TMT Conference (Barcelona)
Date | Event
---|---
3 February 2022 | Annual results and annual report 2021
23 March 2022 | TMT Conference (Citi)
30 March 2022 | Shareholders’ Meeting 2022
31 March 2022 | Swiss Equities Conference (Kepler Cheuvreux)
5 April 2022 | Dividend payment date
28 April 2022 | 1st quarter result: Interim report January to March 2022
18 – 19 May 2022 | TMT Conference (J.P.Morgan)
21 June 2022 | TMT Conference (BofA)
4 August 2022 | Half-year results: Interim Report January to June 2022
1 September 2022 | TMT Conference (Barclays)
14 September 2022 | Annual Communacopia Conference (Goldman Sachs)
27 October 2022 | 3rd quarter result: Interim Report January to September 2022
17 – 18 November 2022 | TMT Conference Barcelona (Morgan Stanley)
Date | Event
---|---
3 February 2022 | Annual results and annual report 2021
23 March 2022 | TMT Conference (Citi)
30 March 2022 | Shareholders’ Meeting 2022
31 March 2022 | Swiss Equities Conference (Kepler Cheuvreux)
5 April 2022 | Dividend payment date
28 April 2022 | 1st quarter result: Interim report January to March 2022
18 – 19 May 2022 | TMT Conference (J.P.Morgan)
21 June 2022 | TMT Conference (BofA)
4 August 2022 | Half-year results: Interim Report January to June 2022
1 September 2022 | TMT Conference (Barclays)
14 September 2022 | Annual Communacopia Conference (Goldman Sachs)
27 October 2022 | 3rd quarter result: Interim Report January to September 2022
17 – 18 November 2022 | TMT Conference Barcelona (Morgan Stanley)
Date | Event
---|---
4 February 2021 |  Annual results and annual report 2020
16 – 17 March 2021 | Citi TMT Conference (virtual)
31 March 2021 | Shareholders’ Meeting 2021
8 April 2021 | Dividend payment date
29 April 2021 | 1st quarter result: Interim report January to March 2021
26 May 2021 | J.P. Morgan TMT Conference (virtual)
2 June 2021 | Stifel Swiss Equity Conference (virtual)
15 June 2021 | BofA TMT Conference (London or virtual)
5 August 2021 |  Half-year results: Interim Report January to June 2021
3\. September 2021 | Deutsche Bank TMT Conference (London or virtual)
28 October 2021 | 3rd quarter result: Interim Report January to September 2021
3 November 2021 | ZKB Swiss Equities Conference (Zurich or virtual)

text: 26 May 2021 | J.P. Morgan TMT Conference (virtual)
2 June 2021 | Stifel Swiss Equity Conference (virtual)
15 June 2021 | BofA TMT Conference (London or virtual)
5 August 2021 |  Half-year results: Interim Report January to June 2021
3\. September 2021 | Deutsche Bank TMT Conference (London or virtual)
28 October 2021 | 3rd quarter result: Interim Report January to September 2021
3 November 2021 | ZKB Swiss Equities Conference (Zurich or virtual)
17 – 18 November 2021 | TMT Conference (Morgan Stanley)
30 November 2021 | CEO Conference (Redburn)
Date | Event
---|---
4 February 2021 |  Annual results and annual report 2020
16 – 17 March 2021 | Citi TMT Conference (virtual)
31 March 2021 | Shareholders’ Meeting 2021
8 April 2021 | Dividend payment date
29 April 2021 | 1st quarter result: Interim report January to March 2021
26 May 2021 | J.P. Morgan TMT Conference (virtual)
2 June 2021 | Stifel Swiss Equity Conference (virtual)
15 June 2021 | BofA TMT Conference (London or virtual)
5 August 2021 |  Half-year results: Interim Report January to June 2021
3\. September 2021 | Deutsche Bank TMT Conference (London or virtual)
28 October 2021 | 3rd quarter result: Interim Report January to September 2021
3 November 2021 | ZKB Swiss Equities Conference (Zurich or virtual)
17 – 18 November 2021 | TMT Conference (Morgan Stanley)
30 November 2021 | CEO Conference (Redburn)
## Ad hoc announcements & more news
All ad hoc announcements
Subscribe to ad hoc announcements

text: #  blue TV without a Swisscom subscription
On this page:
You can also use blue TV without a Swisscom abo. Find out more about paying with and managing your credit card, and the possibilities of blue TV via app.
* ​Paying by credit card
* Managing your payment options
* Available app features
##  Paying by credit card
If you wish to use paid blue+ or blue TV Air content without having a subscription with Swisscom, you do have the option of paying by credit card (Visa or Mastercard).
Log into My Swisscom (Customer Center) to manage your payment options.
Show payment methods
You need a Swisscom login to log into My Swisscom. You will have created this when you registered for blue TV.
##  Managing your payment options
If you have a new credit card or your existing credit card has expired or is invalid for another reason, you will need to add your new credit card as a payment method so that it can be selected in a subsequent step.
Proceed as follows:
1. To add a new payment option log into My Swisscom(opens in new tab).
2. Go to your old credit card and select ‘Manage payment method’.
3. Click ‘Change payment method for this service’.
4. Select the newly entered credit card and confirm by selecting ‘Change payment method’.
##  Available app features
If you only use blue TV as an app without a Swisscom subscription, various functions and content are available to you.
| Apple TV 4K & Smart TV | Smartphone/tablet | Third-party provider box
---|---|---|---
Live-TV
| _​_ | _​_ | _​_
Replay ​Not with Blue TV Air free
| _​_ | __ | _​_
Recordings Not with Blue TV Air free
| _​_
| _​_ | _​_
blue+ **formerly Teleclub** | _​_ | _​_ | _​_
MySports | _​_ | _​_ | _​ Only available with a Swisscom subscription_
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: #  Directory enquiries and wake-up call service
On this page:
Get hold of the contact details you need quickly and reliably using 1811 directory enquiries – by phone or SMS.
* 1811 directory enquiries
* Contact 1811 by SMS
* Charges for directory enquiries
* 1145 for people with a visual or physical impairment
* Information services & wake-up calls
##  1811 directory enquiries
Do you need a doctor’s phone number, the number for a furniture store or the address of a restaurant in your area? 1811 is Swisscom’s reliable, expert directory enquiries service, providing professional support when you're looking for up-to-date national and international addresses. Around the clock. Seven days a week. In German, French, Italian and English. On the phone and by SMS.
##  Contact 1811 by SMS
Send a text to 1811. You will receive an SMS with the contact details for the person you are looking for.
* Send an SMS including the surname, first name, town/postcode to 1811.
* Send an SMS with the telephone number of the person you are looking for to 1811.
The 1811 SMS enquiry can only provide addresses and telephone numbers that are listed in the telephone directory.
##  Charges for directory enquiries
Network access charge CHF 1.90
Cost per minute and
connection charge* CHF 1.90/Min.
*No connection service available for Mobile Prepaid (per minute billing)
Enquiry using surname, first CHF 1.-
name and town
Enquiry with phone number CHF 1.-
Please note:
Unsuccessful requests will also be charged.A tariff surcharge will be incurred for SMS enquiries from abroad. The surcharge corresponds to the standard price for sending an SMS from the country in question to Switzerland. More about international rates.
Alle Preise inkl. MwSt.
##  1145 for people with a visual or physical impairment
The 1145 directory enquiries service is available to people with visual impairments or physical disabilities. This is Swisscom’s professional directory enquiries service to support people with a physical disability.
We offer professional support when searching for addresses and telephone numbers for people who, due to a physical disability, are unable to use the normal directories that are available. Around the clock. Seven days a week. In German, French, Italian and English. With whom may we connect you?
###  Registration
Would you like to register for the 1145 service? If so, you can be registered via your doctor, your advice centre or your association.The SZB (Swiss National Association of and for the Blind) coordinates registration for the visually impaired and Pro Infirmis does so for the mobility impaired.
###  Contact Pro Infirmis
Pro Infirmis
Feldeggstrasse 71
P.O. Box 1332
8032 Zürich
Tel. 058 775 20 00
https://www.proinfirmis.ch
###  Contact SNBA
Swiss National Association of and for the Blind
Niederlenzer Kirchweg 1
5600 Lenzburg
Tel. 062 888 28 70
https://www.snab.ch/snab
##  Information services & wake-up calls
#### Wake-up calls & speaking clock
Service
| Number
| Cost*
---|---|---
Speaking clock
| 0900 161 161
| CHF 0.50/Anruf
Automatic wake-up service
| Please dial 0900 77, followed by

text: Feldeggstrasse 71
P.O. Box 1332
8032 Zürich
Tel. 058 775 20 00
https://www.proinfirmis.ch
###  Contact SNBA
Swiss National Association of and for the Blind
Niederlenzer Kirchweg 1
5600 Lenzburg
Tel. 062 888 28 70
https://www.snab.ch/snab
##  Information services & wake-up calls
#### Wake-up calls & speaking clock
Service
| Number
| Cost*
---|---|---
Speaking clock
| 0900 161 161
| CHF 0.50/Anruf
Automatic wake-up service
| Please dial 0900 77, followed by
the four-digit wake-up time.Example: 0900 77 08 45 means you will get a wake-up call at 8:45 am.
| 0.50/single wake-up order (max. 3 calls)
Order for permanent
wake-up service
| 0848 800 150** | CHF 1.- for placing, changing or cancelling an order.Plus the standard rate for fixed network calls to the operator. CHF 0.50 charged per wake-up order executed (max. 3 calls).
*All prices in CHF, incl. VAT
** Standard fixed network rate.
#### Traffic
Service
| Number
| Tariffs*
| From abroad
---|---|---|---
Traffic information
(Viasuisse)
| 163 | CHF 0.90/call+
CHF 0.90/min.
| +41 848 800 163
Roadside assistance
| 0800 140 140
| Free of charge
| -
|  |
*All prices in CHF including VAT
#### Rega & Air Glaciers
Service
| Number
| Tariffs*
| From abroad
---|---|---|---
Rega alarm number
| 1414
| CHF 0.20/call
| +41 333 333 333
Air Glaciers alarm number
| 1415
| CHF 0.20/call
| +41 27 329 14 15
|  |
*All prices in CHF including VAT
#### Events/Regioinfo
Service
| Number
| Tariffs*
| From abroad
---|---|---|---
Retrieve event information
| 0900 1600 00
| CHF 0.90/call +
CHF 0.90/min.
| +41 848 80 1600
|  |
*All prices in CHF including VAT
Send event information
RegioInfo automatically processes your message into an audio document and stores it centrally in the Swisscom network. Your target groups can access these messages by calling 0900 1600 00.
You can post information about events free of charge at www.swisscom.ch/1600 or by phoning 0900 80 1600 (Mon - Sun 6:00 am–10:00 pm).
* More about RegioInfo 1600
####  Expertise
Qualified employees provide professional assistance with your enquiry.
####  Reliable
You can reach us around the clock.
####  Experience
1811 replaces the previous 111 number. Your directory enquiries service since 1921.
####  Language skills
We are happy to help you in German, French, Italian or English.

text: # Swisscom Digital Media
Best-in-class solutions to meet your needs
Discover world-leading streaming solutions, content delivery and edge security solutions selected by us to meet your individual needs. Take your experiences to the next level, individually and securely.
Subscribe to newsletter
## Streaming. Content delivery (CDN). Edge Security.
As a leading Swiss provider, we have been supporting many of the leading Swiss companies in streaming production, online video, content delivery and edge security for more than ten years. Our partners benefit from our experience and receive from us carefully selected, customised and world-leading solutions.
## We help our customers to...
#### ... digitise their processes using online video.
#### ... communicate more professionally and efficiently using innovative live streaming technologies.
#### ... produce impressive, interactive, hybrid & virtual events.
#### ... accelerate and optimise the performance of their websites and apps, distribute them globally and protect them from cyberattack.
## Our services at a glance
Creating live experiences together
### Creating live experiences together
* Our virtual events platform is ideal for both virtual and hybrid events.
> More about virtual events
* We’ll transform your physical event into a digital or hybrid live experience.
> More about live webcasting
* Revolutionise your communications with investors with the Swisscom Investor Relations platform.
> More about the Investor Relations solution
* From our fully equipped streaming studio in Zurich, we can produce your online event in the very best video and audio quality.
> More about the streaming studio
* We’ll help you bring together content, infrastructure and digital solutions to create an unforgettable overall experience.
> More about consulting and project management
Provide online and on-demand videos at any time
### Provide online and on-demand videos at any time
* Use one solution to successfully manage all online video use cases, whether live or on demand.
> More about the enterprise video platform
* Become a streaming pro with IBM’s cloud streaming solution. Simple, flexible and in your corporate design.
> More about the live streaming solution
* We offer enterprise content delivery network (eCDN) solutions for streaming video content in the intranet without the risk of overloading bandwidth.
> More about eCDN
Distribute digital content around the world quickly and securely
### Distribute digital content around the world quickly and securely
* Protect your business from cyber-attacks with our advanced edge platform, delivering content worldwide and ensuring the security of your data, applications, and APIs.
* Time is money. Distribute digital content around the world with minimal latency, even for large data volumes.
* Faster, more secure and more stable transmission of large data volumes and streams than with traditional Internet connections.
> More about CDN & Edge Security
## Interesting topics from the world of digital media
## What our customers say
«The team from Swisscom Broadcast provided us with proficient advice throughout the organisation process and enabled us to hold a contemporary and professional online event for our members.»
Vinzenz van den Berg, Head of Corporate Communications, HotellerieSuisse

text: * Faster, more secure and more stable transmission of large data volumes and streams than with traditional Internet connections.
> More about CDN & Edge Security
## Interesting topics from the world of digital media
## What our customers say
«The team from Swisscom Broadcast provided us with proficient advice throughout the organisation process and enabled us to hold a contemporary and professional online event for our members.»
Vinzenz van den Berg, Head of Corporate Communications, HotellerieSuisse
«We are convinced that we struck a chord with our brokers with this virtual event and were able to show them in an entertaining way how important health is in the operational setup.»
Joël Eschbach, Regional Head Market Companies, SWICA
«Thanks to Swisscom's support, we were able to bring RUAG's new strategy closer to our employees in an efficient and entertaining way.»
Anne-Kristin Koch, VP Corporate Communications, RUAG
«Swisscom's experience, flexibility and regional proximity enabled us to easily deliver the first global streaming event in a very short time.»
Stephan Jola, Senior Content and Collaboration Specialist, Sonova Ltd.
1.   2.   3.   4.
__ Previous __Next

text: # Data, Analytics and AI
## We Make Data Work
At DNA, we enable Swisscom to offer the best products, services and customer experience by leveraging our data into Al-based tools and analyses.
###  Aim for end-to-end solutions
Start with the simplest solution until the end results, then start adding complexity iteratively if needed.
###  Harmonize without constraints
Balance specific use-case requirements and shared good practices.
###  Collaboration beyond your sector
Find support within the tech community, understand and learn about the end goal.
###  AI-powered customer service
__ Find out more
### Network asset optimization
__ Find out more
###  Personalization and recommendations
__ Find out more
###  Predictive maintenance and ML-powered IT operations
__ Find out more
### Data quality improvement and monitoring
__ Find out more
## Data & Ethics
Swisscom deals with data and AI in ethical way.
Learn more
## What Makes DNA a Great Place to Work
We approach our data with great care and always in a value-driven mindset. We focus on synergies and enabling action. At DNA, you are heard, valued and trusted.
### Marianne Temerowski, Tribe Chief
"At DNA we have highly skilled and highly motivated people who see a purpose in what they do. I love working here."
### Jelena Malić, Data Scientist
"DNA is a place where innovations are born and data is used to break boundaries and make new discoveries - I am proud to be a part of it!"
### Maxime Darcot, Senior Engineer
“At DNA we work on cool and innovative topics in teams full of young, smart and international people.”
### Janic Siegenthaler, Product Owner
"At DNA we have a lot of interesting topics around data analytics, very high skilled people and an awesome culture!"
### Denniz Dönmez, Agile Coach
"What I like about our culture is the pragmatic approach to find solutions that work."
1.   2.   3.   4.   5.
__ Previous __Next
Learn more
## "When skilled people handle data with care, the resulting business impact can be nothing short of amazing."
Laure Willemin,
Executive Vice President of Data, Analytics & AI
## Do you want to join us?
Sneak peek at our open positions.
Learn more(opens in new tab)
## Contact
Do you have any questions? Do not hesitate to contact us. For any information about our Data, Analytics and AI topics please send us an e-mail.
Send e-mail(opens in new tab)

text: ##  Internet Guard
Swisscom’s Internet Guard warns you about dangerous websites – free of charge. This protection is always active when surfing via your Swisscom Internet connection from home, work or the mobile network.
#### Details
Internet Guard blocks websites attempting to gain fraudulent access to your online accounts, cause you financial loss or misuse your data by assuming a false identity.
Internet Guard also blocks websites that spread malware (viruses, Trojans, worms etc.). Viruses make changes to the operating system or other programs. Trojans transmit data, such as keystrokes for example, without the user’s knowledge.
#### The benefits for you
* Works on all devices
* Automatically activated – no installation required
* Exclusively and free of charge from Swisscom
#### FAQs
**How do I check whether Internet Guard is active?**
Swisscom has specially created a website(opens in new tab) on which you can check whether Internet Guard is active. To run the test, you need to use a network protected by Internet Guard. Make sure that you access the Internet via your Swisscom Internet connection at home or use the Internet at your workplace. Internet Guard will warn you if you perform the test in the Swisscom network, otherwise an info page is displayed.
**How do I report a safe or dangerous website?**
If you are warned about a website that you believe to be safe, please use the following link to let us know.
> Report website now(opens in new tab)
Conversely, if you wish to report a website that you believe to be fraudulent (e.g. phishing or scams), a website containing malware (viruses, Trojans etc.) or a website that exploits device vulnerabilities, please e-mail us directly at spamreport@bluewin.ch.
**In which cases does Internet Guard not issue a warning?**
In the following cases, Internet Guard may not warn you of a dangerous website.
* You are not surfing on the Swisscom network.
* You have knowingly or unknowingly configured your device or home network router with a DNS (domain name server) different to Swisscom.
* Internet Guard is not yet aware of a new dangerous website.
#### How Internet Guard works
In this video (German language), trainer Marcel provides a detailed explanation of how Internet Guard works.
#### Internet Security
Total protection for all devices: for complete protection, we recommend using an anti-virus program such as Internet Security.
> Find out more(opens in new tab)

text: Please enable JavaScript for better browser functionality
*
##### Stefano Ferrazzini, e.foresight
# «Distributed ledger technology (DLT) is already used in many areas»
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In an interview, Stefano Ferrazzini, an expert on blockchain issues from e.foresight, explains the different forms of these new technologies and the benefits they offer banks.
Text: Stefano Ferrazzini, Matthias Niklowitz, Image: Swisscom, Unsplash, 17\. March 2022
### Blockchain, DLT, Bitcoin, DeFi – what exactly are they and how do they fit together?
**Stefano Ferrazzini:** Blockchain is a database in which monetary units, financial assets (equities, bonds, derivatives, loans), ownership rights (car register, land register entries) and property rights (real estate) are stored and managed in a decentralised manner. It is often also referred to as distributed ledger technology.
Starting from the decentralised cryptocurrency Bitcoin, a whole new industry has emerged in recent years. This industry is continuing to develop rapidly and now offers new, decentralised financial services, for instance for loan provision, stock market trading, payments or insurance services, based on a concept known as a smart contract. This developing financial area is referred to as decentralised finance (DeFi).
### Why are these issues important for banks?
**Stefano Ferrazzini:** In addition to the risk of disruption by new market participants, leading to the migration of customers and the transfer of returns, new opportunities are arising for banks. For example, the technology can be used within banks or between banks for new trading systems or in the area of mobile payment. In addition, the development of customer demand should be closely monitored in order, for instance, to provide customers with access to these new asset classes and services where necessary.
Stefano Ferrazzini, Digital Banking Trend Analyst & Consultant in FinTech, e.foresight
### What does this mean for the future business models of banks?
**Stefano Ferrazzini:** Depending on the extent to which developments and customer demand continue, banks will expand their business models. This may include the introduction of custody and trading for customers, right through to the integration of full DeFi services. Studies such as the survey by e.foresight on the topic “Assessment of the Swiss population in relation to cryptocurrencies” reveal the current level of interest among the Swiss population and are essential for understanding developments and being able to better estimate the extent of business model disruption.
### Where can initial signs of this development already be seen today?
**Stefano Ferrazzini:** DLT is already used in lots of areas. For instance, in tokenised marketplaces, as have also been created and put into operation in Switzerland, in new payment methods and in new central bank digital currency (CBDC). The Swiss digital asset ecosystem is one of the most advanced in the world and includes many different participants with a wide range of business models and backgrounds.
### How should banks react now and what action should be taken?

text: ### How should banks react now and what action should be taken?
**Stefano Ferrazzini:** Banks need to decide what strategic position they wish to take up with respect to this topic and how they want to be perceived on the market in future. The close monitoring of developments and the assessment of new trends, for instance in the case of non-fungible tokens (NFTs) or tokenised assets, must be understood to enable decisions to be made about possible use. Interaction with the ecosystem, and the active shaping and understanding of it, is essential for the future of the Swiss financial centre. It is a very laborious and, in some cases, complex process to establish a good overview for oneself in this area.
Newsletter
Would you like to regularly receive interesting articles and whitepapers on current ICT topics?
> Subscribe
Newsletter
Would you like to regularly receive interesting articles and whitepapers on current ICT topics?
> Subscribe
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More on the topic:
Core Banking Radar
#### Tuum – a core banking system that's not only for banks.
* * *
* * *
Core Banking Radar
#### Tuum – a core banking system that's not only for banks.
* * *
* * *
Core Banking Radar
#### Core Banking Radar – Vault Core from Thought Machine
* * *
* * *
Core Banking Radar
#### Core Banking Radar – Vault Core from Thought Machine
* * *
* * *

text: Dominik Müller
CEO
Dominik Müller from Bern has a degree in Electrical Engineering. Since assuming the role of CEO in November 2019, he has guided Swisscom Broadcast on its journey of digital transformation. He strives to realise the full potential of the latest technologies in order to inspire customers and open up new business opportunities. Dominik Müller joined Swisscom Broadcast Ltd in 2009 as the Head of Product Management. He was appointed to the role of COO in 2015.
Send e-mail LinkedIn

text: #  5G Internet-Booster 5G
On this page:
An overview of the ports on the 5G Internet-Booster and
instructions for setting up your 5G receiver.
* ​Device and ports
* Setup and usage
* Frequently Asked Questions
##  Device and ports
Download the PDF instructions for more information about the 5G Internet-Booster ports and buttons.
5G Internet-Booster instructions (Nokia FastMile)(opens in new tab)
##  Setup and usage
###  Help topics & tips for the 5G Internet-Booster
* Test Internet speed
* Oder the 5G Internet-Booster
* Windowsill installation kit
* Balcony railing installation kit
* Internet setup
* Internet issues
###  Instructions and energy consumption
#### Instructions (PDF)
* 5G Internet-Booster with Nokia FastMile 5G receiver installation instructions
#### Declaration of conformity (PDF)
* EU Declaration of Conformity of Nokia FastMile 5G Receiver
* Energy consumption
##  Frequently Asked Questions
#### How do I install the 5G Internet-Booster?
The 5G Internet-Booster must be installed outdoors. You can either attach the device to the outside of the window or to the window sill or balcony railing using the appropriate installation kit. This ensures the best mobile reception.
Go to installation instructions
#### What does the LED display on my Internet-Box mean?
**LED flashes white:** | Software update, please do not disconnect device from power.
---|---
**LED flashes green:** | The device is booting up.
**Steady green LED:** | Good connection. You can install the 5G receiver on the window.
**Steady yellow LED:** | OK connection. You can install the 5G receiver. Check whether you can
find a better connection at a different window (green signal).
**Steady red LED:** | Poor connection. Select a different location for the installation.
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#### How big is the 5G Internet-Booster?
The dimensions of the Nokia FastMile 5G Receiver are:
* Height: 183 millimetres
* Length: 110 millimetres
* Depth: 35 millimetres
Additional technical details:
* Weight: 0.45 kg
* Network terminations: 5G New Radio (NR) 3GPP Release 15 and 4G/Long Term Evolution (LTE)
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Fraud Prevention
#  The cyber criminals are ready – are the banks?
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Attempts to defraud banks are a question of “when” and not “if”, says Joël Winteregg, CEO of NetGuardians. He identifies the greatest risks for Swiss banks and provides insights into protection solutions based on artificial intelligence.
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Text: Sara Wyss, 12 December 2018
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Is my bank account still safe?
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Well, which bank you are with? Just kidding. Most banks cooperate with IT partners on security issues. They take comprehensive security precautions and use the most secure data centres in Switzerland. And this is essential. Because the fact is that fraud attempts are increasing massively. From inside the bank as well as from outside. Whether your account is safe depends on how quickly your bank detects and blocks the attacks. That is because it must discover the fraud attempt before the fraud actually occurs.
* * *
Do fraud attempts from within the bank really play a decisive role here?
* * *
Yes, and that is often surprising. Globally, the costs caused by fraud amount to around 70 billion US dollars per year. And 70 percent of fraud is committed by employees. At the beginning of this year, for example, a former wealth manager of a Swiss private bank was indicted in Geneva. He is accused of having stolen a total of 3 million Swiss francs from his customers' accounts over a period of two years.
* * *
And what types of external fraud attempts are currently on the rise?
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Externally speaking, malware attacks, phishing and social engineering are the most prominent. Currently, the most aggressive malware in Switzerland and Austria is "Retefe". It has been in circulation since 2013, but it is so sophisticated that it still diverts up to 90 e-banking sessions a day to fake sites throughout Switzerland. The online banking Trojan is distributed via e-mail. If the attachment is opened, the malware is launched. But phishing is also still a problem: In 2017 alone, over 4500 phishing sites were reported in Switzerland.
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How does social engineering work?
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With social engineering, criminals use information that they collect, for example, via social media profiles of their victims. They use this information to call their victims and pretend to be officials in order to check supposedly personal information. With the information received, they generate possible passwords to attack online accounts. At the same time, criminals can steal victims' identities in order to apply for and misuse financial products.
* * *
MELANI is also increasingly reporting bill swap - what exactly is that?
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This is fraud based on swapping invoices. Criminals search hacked e-mail accounts for electronic invoices. They copy invoices they find and delete them from the mail account. After that, they manipulate payee information on the PDF and send the adjusted invoice again. The mail address of the invoicing party is used as sender, so the whole thing is difficult to detect.
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text: * * *
MELANI is also increasingly reporting bill swap - what exactly is that?
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This is fraud based on swapping invoices. Criminals search hacked e-mail accounts for electronic invoices. They copy invoices they find and delete them from the mail account. After that, they manipulate payee information on the PDF and send the adjusted invoice again. The mail address of the invoicing party is used as sender, so the whole thing is difficult to detect.
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You said at the beginning that it was crucial to detect the fraud attempt quickly. Now, however, new and increasingly sophisticated scams are being added all the time. Can banks still be fast enough?
* * *
That is precisely the challenge! Sometimes they use samples, pre-defined statistical rules and manual controls. However, these methods allow the efficient detection of only known types of fraud. They are very expensive and, at the same time, lead to a high number of false hits. The decisive disadvantage, however, is that the fraud is detected too late - i.e. when the money has already been transferred to the wrong account. Your trust as a customer is then naturally gone, and the reputation of the bank is ruined.
* * *
* * *
Joël Winteregg, CEO of NetGuardians
* * *
* * *
Is proactive detection of fraud attempts possible at all?
* * *
Yes, definitely - and this is becoming more and more important in view of the increasing cyber risks. This is where profiling and machine learning technologies come in. Your bank uses profiling to analyse which transactions you normally carry out. Your profile contains other information, such as where you usually spend time, the language you use in e-banking, the resolution of your screen, the method you use to identify yourself, or the currency you transfer. Attempted transactions that are made from your account and do not match your profile are stopped immediately. And this also applies to previously unknown fraud methods.
* * *
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That means in an exceptional situation, I could make an urgent transaction during my business trip to the USA, but it would be prevented according to this scheme.
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Exactly. If just one variable – in your case the location – was taken into account, that would result in an incorrect hit, and the transaction would be blocked unnecessarily. That's why NetGuardians combines a large number of variables in its in-house solution. The transaction would therefore be blocked only if, in addition to being made in the USA, it were also in an unusual currency or sent to an unusual recipient. By the way, our solution reduces false hits by over 80%.
* * *
* * *
This is impressive, but it also means that manual intervention is still not entirely superfluous. Are there other points where solutions based on artificial intelligence (AI) reach their limits?
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Technology must always be combined with human intelligence. This is known as "augmented intelligence". After all, people ultimately make decisions regarding operational risks or fraud. However, machine learning technologies help to make better decisions.
* * *
* * *

text: * * *
* * *
This is impressive, but it also means that manual intervention is still not entirely superfluous. Are there other points where solutions based on artificial intelligence (AI) reach their limits?
* * *
Technology must always be combined with human intelligence. This is known as "augmented intelligence". After all, people ultimately make decisions regarding operational risks or fraud. However, machine learning technologies help to make better decisions.
* * *
* * *
AI solutions require a large amount of data. What does the bank need to consider with regard to data collection and storage in order to be able to use appropriate solutions?
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The data required for machine learning solutions is already available at the banks. Banks usually have a mountain of data but don't use it. Our technology also relies on existing data from the bank's core and peripheral systems. For the machine learning algorithms, we use bank data that is between one and two years old.
* * *
* * *
Let's finish now by taking a look at the future: what further progress can be expected in AI-based fraud prevention solutions?
* * *
The algorithms will become even better in the future. One approach, for example, is to enrich them with so-called Markov chains. This makes it possible to better predict the future behaviour of a customer, even if I know only a very limited amount of past behaviour. Forecasts of future behaviour are therefore more accurate.
At the same time, it can be assumed that the algorithms will be fed with additional data sources, for example, from social networks. Another exciting approach is behaviour-based biometrics. Instead of using physical biometric information such as fingerprints or iris scans, behaviour-based biometrics uses the way someone types on the keypad or moves the computer mouse, for example.
The race against the scammers remains exciting!
* * *
* * *
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###  Joël Winteregg
* * *
is CEO of NetGuardians. He founded the company in 2010 together with Raffael Maio and developed an anti-fraud software based on machine learning. In 2017, NetGuardians and Swisscom entered into a partnership to jointly launch “Fraud Prevention Service” (FPS). FPS is based on NetGuardians' AI technology and the Trusted Services from Swisscom.
The solution is offered in the “as a Service” model and is available to Swiss banks whose core banking systems are operated by Swisscom. It helps banks prevent fraud via digital channels. Since the launch of FPS in November 2017, 6 banks have already been acquired as customers. Analyses show that the solution enables the banks concerned to handle their fraud management much more efficiently and accurately.
> to the video about NetGuardians
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#### Fraud Prevention Service
Protect your banking system from fraud, uphold your reputation and avoid financial setbacks.
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#### Fraud Prevention Service
Protect your banking system from fraud, uphold your reputation and avoid financial setbacks.

text: > to the video about NetGuardians
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#### Fraud Prevention Service
Protect your banking system from fraud, uphold your reputation and avoid financial setbacks.
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#### Fraud Prevention Service
Protect your banking system from fraud, uphold your reputation and avoid financial setbacks.
Go to offer
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Digitisation without compromise
#  Kopter and Swisscom hit the digital heights
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Digitisation without compromise: while numerous other companies continue to procrastinate, Kopter Group AG, in partnership with Swisscom, is actively pursuing its vision of becoming a fully digitised company. How is this unique project being managed? Kopter reveals all.
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Text: Felix Raymann, Images: Raisa Durandi, 18 october 2018
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In the assembly workshops of Mollis in the canton of Glarus, the engineers are putting the prototypes of the first Swiss-built helicopter through their paces. Certification of the SH09 utility helicopter should be completed in 2019 and the company will begin serial production shortly afterwards. The Swiss helicopter is already proving popular with customers, with numerous orders already placed for the state-of-the-art, high-performance aircraft. “Our first customer was Air Zermatt, since when we have received more than 60 purchase commitments and around 100 offers for our helicopter. Interest is huge, especially in the USA, but also in Asia, where our single-engine helicopter can fly without any restrictions,” says Cecile Vion-Lanctuit, Kopter’s Head of Communications and Marketing.
* * *
Kopter Group AG engineers inspect the latest SH09 prototypes before ground testing.
* * *
###  Digitisation with no ifs or buts
The company is putting as much energy into digitisation as it is into its helicopter production and testing. Kopter Group AG, which was purely an engineering firm until recently, is currently undergoing a remarkable transformation into an industrial manufacturer and, in the future, service provider. Its IT requirements are much more stringent as a result. Moreover, all parts of the company will be digitised. “We have the advantage that, as a relatively new company, we have not inherited any old structures or IT systems. We can start building our products and services from scratch, without any baggage,” says Günther Saathoff, Kopter’s Vice-President Information Technology, who is clearly proud of how the digitisation process has been effectively implemented. The foundations are in place, but the transformation remains a monumental task. That is why projects are being developed step by step – some of them in strategic partnerships such as the one with Swisscom.
* * *
###  BI instead of Excel: seconds rather than days

text: * * *
###  BI instead of Excel: seconds rather than days
Kopter is already beginning to record some initial successes: in a joint use case, the company’s financial data is being structured and displayed using an SAP business intelligence solution (SAP Business Objects BI). Thanks to the analytics solution, information can be made accessible quickly at any time, since it no longer needs to be manually collected from the SAP system. “Until recently, for any evaluation, each user had to download the latest financial data from the system and work on it in an Excel file. Now, all current information and figures are available to all authorised users in a clear format,” says Günther Saathoff. The consolidated presentation of data means that information about suppliers, contracts or invoices, for example, is visible on the graphic interface. Saathoff demonstrates the BI dashboard using the order volumes of Kopter’s suppliers: “With a few clicks, I can create evaluations and adapt them to different questions during a meeting. Before, if someone had asked for a report with different figures during a meeting, I would have had to bring the Excel evaluation to the next meeting. Now, everyone gets the latest data within seconds.”
* * *
Cécile Vion-Lanctuit, Head of Communications & Marketing, and Günther Saathoff, Vice President Information Technology, describe Kopter’s vision.
####  SAP solutions implemented by Swisscom
* SAP ECC 6.0 EHP8
* SAP Business Objects BI
* SAP Payroll
* SAP single Sign-On
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###  All information without media disruption
The IT chief’s example shows how the first productive application is already helping to increase efficiency. Yet this is only a first small step towards fulfilling the vision: “Once all the financial data and controlling has been optimised in this way, we will also integrate logistics, production, sales and distribution, in other words the complete SAP system together with all interfaces, into the system.” In future, it will be possible to use all applications in the browser – whatever the source of the data and whatever software is running in the background. In order to ensure the applications are as useful to the business as they can be, users are already being included in the development process.
Greater efficiency and access to data without media disruption are not the only benefits of BI. It is also creating brand new data evaluation opportunities that are simply not feasible with manual methods. “Let’s take all the sensor data that the helicopters generate, for example,” says Saathoff. “Every second, the aircraft will produce data concerning location, temperature, pressure, vibration, the condition of equipment and the engine. Thanks to empirical data evaluation, for example, we will be able to tell, via predictive maintenance, when a component needs replacing, how we can best plan our logistics or what recommendations we can give to customers to ensure the most effective operation possible.”
* * *
###  Flexible use of all available data

text: * * *
###  Flexible use of all available data
The use of numerous sensors creates a huge increase in the quantity of data that needs to be processed. “Since we don’t have the necessary know-how within the company, we are relying on Swisscom’s experience. They give us a lot in terms of SAP, BI and big data,” explains Saathoff.
There are few standard solutions for Kopter Group AG. The vision of a fully digitised company includes central data storage for all areas of the business, which results in complex processes. “We will make all the data available in homogenised form in a data lake. Kopter cannot use the data with the required level of flexibility unless it is stored in a neutral rather than an application-specific format,” says Matthias Mohler, Head of Analytics Consulting at Swisscom. The flexible application possibilities and new data usage options are welcomed by Günther Saathoff, who is resolutely pursuing the vision of a digitised company. For him, IT is no longer just a service, but a productive part of the company that can generate unprecedented opportunities for the business.
* * *
###  Kopter Group AG
* * *
Kopter Group AG, based in Wetzikon ZH with around 300 employees, develops, produces and maintains utility helicopters. The SH09 is a high-performance Swiss-made helicopter with which the company hopes to capture the market. It is designed for use in tourism, surveillance, medical and rescue services, and transportation. The first Swiss-built helicopter is currently under development, with certification expected in 2019.
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text: Posted on 28\. March 2023Text: Daniela Spahr | Media: Harold Cunningham
As an expert in digital transformation, Sunnie Groeneveld has her finger on the digital pulse of the Swiss economy. In the first part of this interview, she talks about how change extends beyond companies’ hierarchical structures and why she would like to see a bolder approach being taken in Switzerland.
###  _Sunnie Groeneveld, you developed the Executive MBA Digital Leadership programme at the Zurich University of Applied Sciences in Business Administration (HWZ) together with Manuel P. Nappo. Why do we need more digital leadership in Switzerland?_
When I was managing director of DigitalZurich2025, we already analysed all digital skills training available at that time. We quickly realised that companies in multiple industries wanted to hire more people with digital business skills but couldn’t find them. Above all, there was a lack of integrated training aimed at managers that would enable them to bring about change – not only in technology, but also in business. That’s why we created this Executive MBA programme, which just commenced for the fourth time in February.
###  _Why is managing change so important in the age of digital transformation?_
We’re living in a time of constant change. The economic situation is in a state of rapid flux and organisations have to continually adapt. Through my consultancy work, it’s clear to me that many digital transformation projects are failing due to issues of cultural change, not technological change. So we need to increase awareness of this and teach leaders how to sustainably drive transformation.
###  _In your view, what has changed the most in the area of change management in recent years?_
Historically, we’ve been used to leading and being led hierarchically in organisations. However, networks are now becoming increasingly important. There have always been informal networks, but new technologies are changing these and making them stronger, larger and more scalable. We’re all much more connected, including digitally. This means that managers can no longer just manage change from within a hierarchy, but must understand and use the networks within their company. People who are not within the same line management structure or perhaps even in the company are opinion-formers and influence change. We have to understand the forces behind this and take account of these in our transformation strategies.
> ‘Values such as courage, risk-taking, flexibility and enthusiasm are additionally required for forward-looking economic transformation.’
>
> Sunnie Groeneveld
### _Has there been a shift in our understanding of the importance of culture in change?_
I think so. My impression is that there is now an increased awareness of the importance of cultural change in the context of transformation projects, partly due to our experiences during the coronavirus pandemic as well. I also believe that the digital skills and knowledge needed to support ongoing change are becoming more established in companies, albeit slowly. It’s the proverbial marathon.

text: I think so. My impression is that there is now an increased awareness of the importance of cultural change in the context of transformation projects, partly due to our experiences during the coronavirus pandemic as well. I also believe that the digital skills and knowledge needed to support ongoing change are becoming more established in companies, albeit slowly. It’s the proverbial marathon.
### How do you rate Switzerland today in terms of innovation and transformation expertise?
Close element
## Book: ‘Inspired at Work’
Sunnie Groeneveld and Christoph Küffer have collected 66 ideas and 15 case studies of innovative companies in this book (in german) to bring more inspiration and innovation to work life. The very specific suggestions are evaluated based on the planning workload, implementation effort and costs, and range from a simple walk-and-talk feedback session to a life balance bonus. The second, revised edition features humorous illustrations and is designed to be easily flipped through and put into practice.
_Inspired at Work, Versus Verlag, CHF 34.–_
In principle, study after study shows that Switzerland is at the forefront when it comes to innovation. In 2022, Switzerland was named the most innovative country in the world by the Global Innovation Index for the twelfth time in succession. This assesses 132 economies and is based on 81 parameters, including research, technology and creativity. However, such rankings must also be treated with caution, as some of these studies measure things such as patent capital, for instance, which is traditionally strong in Switzerland given our major pharmaceutical sector. Overall, however, we certainly have many innovative companies and a resilient economy.
The Swiss-wide management survey conducted by Swiss Leaders, in which Inspire 925 was involved, is another exciting study that also looked at transformation. The bottom line is that leadership in a Swiss context is primarily based on the values of loyalty, quality awareness and performance orientation. These are three strong values that we should absolutely maintain. According to the respondents, however, other values are additionally required for a forward-looking economic transformation, in particular courage, risk-taking, flexibility and enthusiasm.
###  _How courageous do you find our approach in Switzerland?_
In my opinion, we could take a much bolder approach in Switzerland, focus more on inspiring visions of what might be, and indeed grapple with the future in the first place. I still see too many bodies more intent on examining the past rather than looking to the future. We have to ask ourselves: what do we want Switzerland to look like in 2050? And what decisions do we have to take today in order to make that happen?
### About Sunnie Groeneveld

text: ### About Sunnie Groeneveld
Sunnie J. Groeneveld seized her opportunities early on: after a secondary school exchange in America, she studied economics at Yale. Back in Switzerland, she was the first managing director of the cross-industry location initiative DigitalZurich2025, now digitalswitzerland. Together with her business partner, she founded the consultancy firm Inspire 925 in 2013, which assists companies with their digital transformation. Today, in addition to her role as managing partner at Inspire 925, she is also a member of multiple boards of directors and head of the Executive MBA Digital Leadership programme at HWZ Zurich, which focuses on leadership skills in digital transformation projects.
Close element
## Future Work Experience team: free preliminary discussion
How can companies successfully approach cultural change? The Swisscom Future Work Experience team helps companies introduce modern communication and collaboration models. Join us for a free conversation to discover how your company can benefit from modern working.
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Dev.Wednesday
Dev.Wednesday is a tri-monthly tech talk by and for software developers. Sign up to meetup.com and be part of our next tech talk!
Impact Hub Bern, Spitalgasse 28, 3011 Bern
## Previous events
03.05. - 04.05.2023
DevOpsDays
DevOpsDays Zurich is a single track, english language conference with various formats.
Alte Kaserne Winterthur
27.04.2023
Women in Data Science
Joining 50+ regional events worldwide, Women in Data Science is a technical conference featuring the work women are doing in data science, software development and adjacent engineering areas. WiDS Zürich is excited to bring the global Women in Data Science Conference to Switzerland for the fifth year.
Swiss Re Centre for Global Dialogue
27.04.2023
Women in Data Science Pre-Event
As part of the Women in Data Science, Event Swisscom will host a pre- event with two interesting presentations and an apéro.
Förrlibuckstrasse 180, 8005 Zürich
16.03.2023
Voxxed Days Zürich
Voxxed Days Zurich brings together software developers to discuss the most important topics in our sector with experts.
Sihlcity Cinema Zürich
15.03.2023
Dev.Wednesday on Conversational AI

text: 27.04.2023
Women in Data Science Pre-Event
As part of the Women in Data Science, Event Swisscom will host a pre- event with two interesting presentations and an apéro.
Förrlibuckstrasse 180, 8005 Zürich
16.03.2023
Voxxed Days Zürich
Voxxed Days Zurich brings together software developers to discuss the most important topics in our sector with experts.
Sihlcity Cinema Zürich
15.03.2023
Dev.Wednesday on Conversational AI
At the Swisscom Conversational AI group, we have a vision to revolutionise interactions and become customers' preferred choice. We're excited to take you on a journey through the life of Sam, Swisscom's customer care chatbot. With millions of requests to address, we're constantly striving to gain a better understanding of our customers and design digital experiences that are both helpful and enjoyable to use.
Online
20.01.2023
Voxxed Days Ticino
Palazzo di Congressi Lugano
25 October 2022
Swiss Cyber Storm 2022
Swiss Cyber Storm is the long established security conference setting the IT security agenda for Switzerland. We present renown international speakers to a national audience.
Kursaal, Bern
23 November 2022
Dev.Wednesday
Dev.Wednesday is a tri-monthly tech talk by and for software developers.
Genfergasse 14, Bern
24 November 2022
Agile Leadership Day
The Agile Leadership Day is the meeting place for leaders in IT. Together with the Business Agility Day - which takes place on the same day and at the same location - we bring together all the roles it takes to make companies more agile and adaptable to the ever-changing market environment.
Fraumünsterstrasse 16, 8001 Zürich
5 October 2022
Dev.Wednesday
Dev.Wednesday is a tri-monthly tech talk by and for software developers.
Hardturmstrasse 3, Zürich
30 September - 1 October 2022
#wetechtogether Conference 2022
This conference brings together female tech communities to empower, engage and celebrate women in tech!
Technopark, Zürich
13 & 14 September 2022
Cloud Native Day
In 2022, the local Cloud Native community will organise the first edition of the Cloud Native Day on the Gurten. The event aims to bring together a community that inspires, supports and challenges each other by bringing together diverse perspectives and experiences.
Gurten, Bern
20 Mai 2022
Top Women Tech
120 talented and ambitious women with a background in STEM meet with 18 top international employers.
Belgium, Brussels
16 March 2022
Dev.Wednesday
We are back! Get inspired in the middle of the week and dive into the world of LOg4Shell at Swisscom.
BrainGym, Genfergasse 14, 3011 Bern
17 November 2021
Dev.Wednesday AWS at Swisscom
Get inspired in the middle of the week and learn more about AWS at Swisscom.
BrainGym, Bern
12 November 2021
TeamBoostDay
On TeamBoostDay, experts share their knowledge on how you, as a Scrum Master, Agile Coach and Organisational Developer, can help your teams to outgrow themselves.
Online
02 October 2021
#wetechtogether Conference
This conference brings together female tech communities to empower, engage and celebrate women in tech.
Technopark, Zurich
23 September 2021
Cloud Native Day

text: Get inspired in the middle of the week and learn more about AWS at Swisscom.
BrainGym, Bern
12 November 2021
TeamBoostDay
On TeamBoostDay, experts share their knowledge on how you, as a Scrum Master, Agile Coach and Organisational Developer, can help your teams to outgrow themselves.
Online
02 October 2021
#wetechtogether Conference
This conference brings together female tech communities to empower, engage and celebrate women in tech.
Technopark, Zurich
23 September 2021
Cloud Native Day
From engineers, for engineers—the first Swiss Cloud Native Community Day.
Gurten, Bern
7 & 8 September 2021
DevOpsDays Zurich
DevOpsDays is a worldwide series of technical conferences covering topics of software development, IT infrastructure operations, and the intersection between them.
Alte Kaserne, Winterthur
12 May 2021
DevWednesday - Kubernetes Policy Management
Get inspired in the middle of the week and learn more about Kubernetes Policy Management with Swisscom DevOps Engineer Toni Stjepanovic!
Meetup
21 March 2021
Top Women Tech virtual
Top Women Tech is the space where talented and ambitious women participate in informative Q&A sessions, hosted by Swisscom with exciting tech projects.
Online
5 March 2021
Women in Data Science Zurich Conference
Women in Data Science is a technical conference featuring the work women are doing in data science, software development and adjacent engineering areas.
Online
20 January 2021
WeTechTogether Webinar: Ethical Hacking with the Metasploit Framework.
In this webinar, you will be presented with the aspects of IT security from an offensive point of view by illustrating the simplicity of hacking exposed, unpatched or misconfigured systems.
Online
## Upcoming events
12.-13.10.2023
Forum EPFL
This year again, a wide array of modular options are available for companies. Choose now the offer that suits your needs and objectives best. Stands, workshops, interview rooms and much more will allow you to optimise your presence at the Forum EPFL.
SwissTech Convention Center, Lausanne
19.10.2023
HSLU Docker Bar
Learn about your entry opportunity at our company corner. We will be present at the Docker Bar from 15.00 until 21.00 and are ready to answer all your questions regarding your career at Swisscom. We are looking forward to meeting you!
Ort: Hochschule Luzern – Informatik, Campus Zug-Rotkreuz, Suurstoffi 1, 6343 Rotkreuz
20./21.10.2023
HackSTAIR
The HackSTAIR really lives up to its name. Various challenges surrounding security and penetration-testing await you in our «CTF». Beating challenges awards you with points, adding up to a final score.
Hochschule Luzern – Informatik, Suurstoffi 1, CH-6343 Rotkreuz
20.10.2023
Careerfairy Event
Get to know our junior program in cyber security. A recent graduate and now Swisscom employee will show you one of his projects and you have the chance to ask questions regarding your career in cyber security.
Online
09.11.2023
Long Night of Careers UZH
Look forward to exciting formats and unique exchange opportunities with our Talent Acquisition Managers. You can expect new ideas and suggestions on possible career prospects, each specific to your area of expertise.
Universität Zürich
## Previous events

text: Online
09.11.2023
Long Night of Careers UZH
Look forward to exciting formats and unique exchange opportunities with our Talent Acquisition Managers. You can expect new ideas and suggestions on possible career prospects, each specific to your area of expertise.
Universität Zürich
## Previous events
09.05.2023
BFH Career Day Technik & IT
The Career Day connects young professionals, industry and business. Students have the opportunity to get to know companies in the fields of technology and information technology and to make personal contact with company representatives. Interested companies can present themselves as attractive employers and approach qualified professionals directly.
Switzerland Innovation Park Biel
04.05.2023
Swisscom Student Day
What defines Swisscom as an employer? Experience it yourself at the Swisscom Student Day! On May 4th 2023, we are opening our doors and inviting you to dive into the working world of Swisscom. Are you ready for an event full of innovation, new technologies and fun?!
Genfergasse 14, 3011 Bern
20.04.2023
Long Night of Careers USI
The Long Night of Careers (LNoC) is a national event with a varied and interactive program related to the career topic, organized by the Career Service in partnership with employers, professionals, alumni and professors.
Università della Svizzera Italiana
12.04.2023
Security Escape Game
Hack the hacker! Attend our first Security Escape Game in our Swisscom SOC and get an inside perspective on cyber security operations.
You have the choice between playing our very own tabletop game or trying to escape our escape room. The event closes with an apéro where you can meet our Cyber Security Experts. There are only 12 spaces available. To register, send an email to my.career@swisscom.com.
Swisscom Zürich
29.03.2023
OST Kontaktgespräch Technik & IT
The Kontaktgespräch is a relaxed atmosphere where OST students and over 100 companies from the technology & IT sector are able to exchange ideas.
OST Campus Rapperswil-Jona
22.03.2023
HSLU Kontaktgespräch
The Kontaktgespräch is the job fair of the Lucerne University of Applied Sciences and Arts. On this day, students have the opportunity to get in touch with companies from a wide range of sectors. The focus is on personal conversations, flanked by an attractive supporting programme.
HSLU Campus Zug-Rotkreuz
11.03.2023
VIS Kontaktparty
Beschreibung: The largest academic recruiting fair in Switzerland.
ETH Zürich
10.03.2023
UZH Job Hub
Good user experience is a crucial success factor for web development.
In this workshop you will learn how important the user and the user experience are in agile product management. After a short introduction, you will work in groups to find a solution to the problem posed. There is a prize for the best solution.
After the workshop, you will have the opportunity to exchange ideas and network with Swisscom employees over an aperitif.
University of Zurich
09.03.2023
Find your Internship in 180 Seconds

text: In this workshop you will learn how important the user and the user experience are in agile product management. After a short introduction, you will work in groups to find a solution to the problem posed. There is a prize for the best solution.
After the workshop, you will have the opportunity to exchange ideas and network with Swisscom employees over an aperitif.
University of Zurich
09.03.2023
Find your Internship in 180 Seconds
Beschreibung: Companies in the Innovation Park will thus benefit from direct access to students on the Campus. The meeting will be fun and interactive! After the presentations, students will have the opportunity to network and talk directly to the internship supervisors.
EPFL Lausanne
08.03.2023
Careerfairy Livestream Trainee Program
12 months, 2 or more project placements, 1 great future - this is our trainee programme! Attend our event and get to know Denis and Luc, two of our current trainees. They will introduce you to their projects at Swisscom and show you how they design their working day.
Online
01.03.2023
Forum HES-SO
Beaulieu, Lausanne
09.01.2023
HSG Tech Day
Förrlibuckstrasse 181
01 December 2022
Careerfairy Event
The Agile Leadership Day is the meeting place for leaders in IT. Together with the Business Agility Day - which takes place on the same day and at the same location - we bring together all the roles it takes to make companies more agile and adaptable to the ever-changing market environment.
Online
22 November 2022
FHNW Lunch Talk
We don't know what the future will look like, but we definitely have the opportunity to shape it. Data and analytics are becoming more and more important. In our presentation, you will learn about the value of data and what analytics means from Swisscom's perspective. We will show you this by means of a practical example of a data and analysis project at Swisscom. You will also have the opportunity to ask burning questions about entry-level opportunities and working at one of the leading telecommunications and IT companies.
FHNW Brugg-Windisch
15 November 2022
HSLU Company Corner
Learn about your entry opportunity at our company corner. We will be present from 09.00 until 13.00 and are ready to answer all your questions regarding your career at Swisscom. We are looking forward to meeting you!
Hochschule Luzern – Informatik, Suurstoffi 1, CH-6343 Rotkreuz
04 November 2022
ETH Juniors Campus Interviews
The Campus Interview offers companies the unique opportunity to attract top talent. The large talent pool includes up to 1000 diploma, undergraduate and doctoral students from ETH Zurich, the University of Zurich and more.
ETH Zürich, Zürich
03 November 2022
Careerfairy Event
Get to know our junior program in cyber security. A recent graduate and now Swisscom employee will show you one of his projects and you have the chance to ask questions regarding your career in cyber security.
Online
17 October 2022
HSG Career Days - Tech Days

text: ETH Zürich, Zürich
03 November 2022
Careerfairy Event
Get to know our junior program in cyber security. A recent graduate and now Swisscom employee will show you one of his projects and you have the chance to ask questions regarding your career in cyber security.
Online
17 October 2022
HSG Career Days - Tech Days
The 2nd edition of the HSG Career Days is an event for networking, presentations, and workshop with the focus on the tech industry.
Universität St. Gallen, St. Gallen
15 - 17 October 2022
VIScon
VIScon is an event for everyone who wants to learn, be inspired or make valuable contacts in the fields of computer science, engineering and entrepreneurship.
ETH Zürich, Zürich
9 - 7 October 2022
Forum EPFL
The Forum EPFL is one of the largest job fairs in Europe. The aim of the Forum is to facilitate the transition between studies and the job market for students by providing a privileged window for companies to present themselves to students.
SwissTech Convention Center, Ecublens
Taster days
Experience a day at Swisscom. Gain an insight into our apprenticeships and enjoy some practical experience alongside our apprentices.
Information events
Apprentices present our apprenticeships and answer your questions.
Digital Days for Girls
Join apprentice IT and mediamatics technicians for a journey through their day-to-day work.
## Keep in touch
Here you’ll find all the answers you are looking for. Satisfy your curiosity and interests and learn more about working at Swisscom.
Contact our recruitment team
Follow us on LinkedIn
getIT Insights –
Insights for you
Careers
Working at Swisscom
getIT Insights
Education & study
Jobs
---

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Acquisition Webtiser
# Swisscom acquires e-commerce specialist Webtiser
Swisscom is expanding its expertise in the field of customer experience with the acquisition of Swiss specialist in SAP e-commerce, Webtiser Ltd. Swisscom is one of the largest national full service providers for SAP in Switzerland. With the acquisition of Webtiser Ltd, Swisscom is completing its portfolio of offerings.
Armin Schädeli, Deputy Head of Media Relations
10 February 2021
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With the acquisition of Webtiser Ltd, founded in 1998, and its 40-strong workforce, Swisscom is expanding its own SAP unit to just over 440 employees. The transaction thus brings together the extensive SAP S/4HANA expertise of Swisscom and Webtiser’s long-standing expertise in SAP Customer Experience. The two SAP consulting firms are a good match and, even before the acquisition, had already successfully partnered in various tenders on the market.
## Concentrated SAP competence
Swisscom provides a range of SAP consulting and solution operation services to more than 280 customers. For seven years, it has operated its own SAP Innovation Center, the S/4 Transformation Factory, and, in 2016, founded S/4HANA Community Switzerland. Webtiser is one of the largest SAP Commerce experts in Switzerland, implementing and supporting e-commerce solutions for 40 customers. In cooperation with Valora, the company launched a ground-breaking project in various Swiss railway stations: app-based shopping in state-of-the-art, cashless convenience stores avec box and avec X.
By joining forces, it will be possible to serve customers in an even more targeted manner with seamlessly integrated solutions, from SAP S/4HANA and the Analytics Cloud through to a state-of-the-art customer experience. Customers undergoing a digital transformation enjoy the benefit of a comprehensive SAP portfolio combined with a global reach and local service – all from a single source.
Commenting on the transaction, Head of Swisscom Business Customers Urs Lehner said: “The pandemic has prompted huge and swift progress in the way companies communicate with their customers. Growing numbers of customers and consumers within the B2B environment, as elsewhere, have come to expect a digital, end-to-end experience. Thanks to our acquisition of customer experience specialist Webtiser, we are ready to support our customers in their transformation with the best possible expertise and implementation experience.”
According to Mark Eichmann, Webtiser CEO: “Swisscom and Webtiser are perfectly matched and this step will increase our impact in the market. We see great potential for customer experience initiatives in our shared customer base. We look forward to being able to roll out development projects faster and to serve customers more comprehensively as a result of the merger.”
## Brief profiles of the two companies
About Swisscom Business Customers

text: According to Mark Eichmann, Webtiser CEO: “Swisscom and Webtiser are perfectly matched and this step will increase our impact in the market. We see great potential for customer experience initiatives in our shared customer base. We look forward to being able to roll out development projects faster and to serve customers more comprehensively as a result of the merger.”
## Brief profiles of the two companies
About Swisscom Business Customers
Swisscom’s Business Customers division is one of the largest integrated ICT providers for corporate customers and SMEs in Switzerland. Swisscom Business Customers’ core competencies include integrated communication solutions, IT infrastructure, IT security and cloud services, workplace solutions, SAP services, IoT as well as comprehensive outsourcing services for the financial sector and health care. Swisscom Business Customers has around 5,000 employees and serves over 2,000 corporate customers and 270,000 SMEs.
About Webtiser
Webtiser is an SAP service provider which specialises in e-commerce. Alongside its consulting services, Webtiser designs, develops and operates custom solutions for the digital sales process on the basis of SAP Commerce (formerly hybris). Webtiser was founded in 1998 and today has around 40 employees. Headquartered in Zurich, the company also has locations in Madrid and Seville. Customers include SMEs and large corporates in B2B and B2C trade and industry.
## Downloads
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Press Release
(PDF file, 75 KB)
## Links
www.swisscom.ch/sap
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## Latest news about Swisscom
#### Subscribe to News
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

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*
Payment Transaction Software from the Cloud
#  “We have tapped into a very promising new area of business.”
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Developing and operating finance software takes courage. Because hackers have a pretty big appetite. mammut soft computing plc has managed the leap to the safe side.
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Text: Anton Neuenschwander, Images: Michael Meier, 25 april 2018
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mammut soft computing plc is a leading manufacturer of international multi-bank-capable software solutions for e-banking and cash management. Founder and CEO Iwan Vogel has experienced a lot in his 25 years on the job. So he was initially sceptical when a Swisscom consultant suggested that he operate his software products in the cloud. “In the past, many of those responsible for IT saw it as their sacred duty to keep the data in the company’s own environment,” he says, explaining his initial reservations.
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###  Security loopholes, ISO 20022 migration: What needs to be done?
Since 2017, the business banking software industry has been facing big challenges. In order to harmonise Swiss payment transactions, every customer requires an update that adapts the ISO 20022 standard. And this must be done by summer 2018. And that’s not all: The Swiss Federation’s Reporting and Analysis Centre for Information Assurance (MELANI) is sending urgent warnings about attacks from the big bad world of hackers. And the environments of payment transaction systems are particularly exposed. If they have even the smallest security loophole, this throws open the door to intruders with criminal intentions.
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“Locally installed and poorly maintained is much more dangerous than a reputable cloud-based solution.”
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Iwan Vogel, CEO of mammut soft computing plc
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Iwan Vogel is pensive. The parking spaces in front of his company are empty: All of his support staff are visiting customers to perform updates on their systems. “I gradually started to question a mantra that had been in place for years, namely: ‘locally installed = secure – cloud = dangerous’. I found out more about Swisscom’s cloud approach, thoroughly analysed various products, talked to the Swisscom specialists again ... in the end my motto had changed to: ‘Locally installed and poorly maintained is much more dangerous than a reputable cloud-based solution!’” Poorly maintained? Unfortunately this is too often the case, according to Vogel. Many companies didn’t have the time, the know-how, the resources, or a combination of all three, to keep their own IT environment up to date and secure. This led to considerable risks that not even very high-quality software is always capable of handling.
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Satisfied with his cloud-based solution: Iwan Vogel.
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###  SaaS solution implemented in three months

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Satisfied with his cloud-based solution: Iwan Vogel.
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###  SaaS solution implemented in three months
The next step: Iwan Vogel decides to develop a cloud-based model for his payment transaction software. A specialist team from Swisscom connects with mammut’s developer team and they exchange know-how in weekly meetings. “The project ran smoothly, we all pulled together and got along very well,” Vogel says, looking back on the collaboration. After three months the time has come: The new “rent.a.mammut” Software as a Service (SaaS) solution is completed and set up in the cloud, and it starts operating. The responsibilities are divided up: Swisscom ensures the reliable operation of the underlying cloud infrastructure, while mammut is responsible for the application set up on this infrastructure and the data. “It gives our customers a good feeling that the cloud infrastructure is being run by certified Swisscom experts,” Vogel emphasises.
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“It gives our customers a good feeling that the cloud infrastructure is being run by certified Swisscom experts.”
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Iwan Vogel
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###  Added value for customers – and even cheaper.
With “rent.a.mammut”, mammut soft computing plc has tapped into a new area of business. Iwan Vogel is delighted that there is a lot of interest in the payment transaction software from the cloud: “Our customers appreciate the many advantages of the rental model. Firstly, they no longer have to worry about updates. These are carried out automatically in the background and the system is always up to date and offers no areas of attack. In SMEs in particular, where the CFO is often also responsible for IT, the relief is palpable: The CFO can finally be a CFO again! Additionally, customers can structure their processes more easily. “rent.a.mammut” can be used anywhere, with any suitable device. The state-of-the-art cloud technology offers excellent performance. Conclusion: Our customers receive a very powerful complete package that costs even less than the locally operated predecessor model.”
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The leader in business banking software: mammut soft computing plc.
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###  Perseverance has paid off
Soon the parking spaces in front of Iwan Vogel’s company are all filled again: Instead of performing updates at customers' premises his employees have more time to continue developing their own solutions. “I’m happy now that the Swisscom consultants didn’t stop insisting on the cloud solution when we were against it,” Vogel says with a wink.
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“Our customers receive a very powerful complete package.”
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Iwan Vogel
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###  Amazon Web Services (AWS) by Swisscom
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With AWS by Swisscom, companies can take full advantage of the potential of the world’s leading global public cloud. They reach the market faster and more agilely with innovative solutions. Certified Swisscom experts support them on site with the design, implementation and migration, and also with maintaining the cloud solution – even in hybrid environments.
Find out more
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Newsletter
Would you like to regularly receive interesting articles and whitepapers on current ICT topics?
> Subscribe
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More on the topic
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text: Find out more
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Newsletter
Would you like to regularly receive interesting articles and whitepapers on current ICT topics?
> Subscribe
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More on the topic
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The cloud: present and future
#### “I don’t think companies can ignore the cloud anymore.”
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The cloud: present and future
#### “I don’t think companies can ignore the cloud anymore.”
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Cloud migration without any concerns
#### A smooth move to the cloud with the Cloud Empowerment Team
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Cloud migration without any concerns
#### A smooth move to the cloud with the Cloud Empowerment Team
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Case study: Swiss Re
#### Why gaze off into the distance? See the cloud that lies so near!
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Case study: Swiss Re
#### Why gaze off into the distance? See the cloud that lies so near!
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# Carrier Line Service
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The Carrier Line Service (CLS) is our managed Layer 1 data service for dedicated, high-quality point-to-point data transmissions that supports scalable high-performance bandwidths of up to 100 Gbit/s.
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**Your benefits**
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Full transparency for end-to-end control of data transmission.
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Best geographical coverage for all services in Switzerland.
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Dedicated point-to-point data transmission for mission-critical applications requiring the highest performance with minimum latency throughout Switzerland.
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100% transparent Layer 1 connections on all data transmission types.
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Highest capacity bandwidth up to 100 Gbit/s.
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**Further information**
Further information on operation, billing, prices, etc. is presented in separate handbooks, which we are happy to provide you with as required.
Contact
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CLS Basic
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Fast, safe and stable data transmissions
High level of line availability with typical annual end-to-end service availability of 99.90%
CLS Premium
\-
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Proactive service monitoring
Round the clock troubleshooting
Guaranteed annual end-to-end service availability from 99.95% (Premium Silver) to 99.99% (Premium Platinum)
Highly-redundant dual-homed end-to-end connectivity with no single point of failure (Premium Platinum)
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**Contract documents**
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#### Service descriptions
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Service Description CLS
(PDF file, 537 KB)
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Service Description CLS (NEWTON)
(PDF file)
#### Manuals
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Operational Manual CLS
(PDF file, 300 KB)
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Technical Manual CLS
(PDF file, 501 KB)
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Technical Manual CLS (NEWTON)
(PDF file)
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Service Level Agreement
(PDF file, 479 KB)
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Zones and Regions Manual
(PDF file, 274 KB)
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**Product-independent contract elements**
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\- Wholesale general terms and conditions
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
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\- Wholesale general terms and conditions
\- Accounting and Billing Manual
\- Definition Manual
> to the documents

text: ## Internet Security and Identity Security
#  Greater Internet security with virus and identity protection
Go to offer
With Internet Security and Identity Security from Swisscom, you can protect computers, tablets and smartphones as well as your digital identity against attacks. With password manager and virus protection, you don’t have to worry about your security on the Internet. This complete protection is available for Android, iOS, Mac OS and Windows.
###  Effective virus and identity protection for small businesses
It’s never been easier to securely protect your data, devices and digital identity. Install Internet Security and Identity Security on all your computers, tablets and smartphones and enjoy worry-free surfing with maximum security.
6 months free
6 months
free
####  No-obligation 6-month identity protection trial
Put Identity Security through its paces before you make your final decision.
Order now
###  Your benefits
* Regularly updated complete protection for maximum security on the Internet
* Real-time warnings with recommendations in the event of data or identity theft
* Easy to install and configure without a manual
###  When is it the right solution?
Cybercriminals increasingly attack companies. Just one click on a malicious link is all it takes to lock your computer or smartphone and encrypt or destroy the data. For this reason, small businesses too should protect themselves against attacks and minimise the financial risks with our total protection.
###  Why Swisscom?
* Simpler: Alongside our partner F-Secure, we have evaluated the best solutions for businesses.More personal:
* Call our hotline if you have questions about installation or protection.
* More secure: Our partner F-Secure received the “Best Protection Award 2020”.
###  Start now
####  Order complete protection
For greater Internet security, order Internet Security with optional Identity Security now. Cancel at any time.
Order now
#####  Links
* Internet Security installation guide
* Identity Security installation guide
###  Solution overview
####  Internet Security
* Maximum protection against hacker attacks, spyware and viruses
* Simple, secure online shopping and e-banking
* User-defined app and content restrictions
* User-defined warnings for problematic applications
####  Identity Security
* Maximum protection against data theft and identity theft
* Warnings about e-mail address, password or credit card misuse
* Specific recommendations for minimising dangers and preventing damage
* Password-protected, encrypted storage for all passwords
###  Scope of service in detail
#### Internet Security
* Virus protection: Protect your devices against adware, keyloggers, ransomware, spyware, Trojans, viruses and other malware.
* Browser protection: Protect yourself from cybercriminals and the increasing threat of ransomware.
* Online banking: See immediately whether you are accessing a secure e-banking site and your transactions are protected.
* Restrictions: Control access to applications and block harmful content.
* Administration: Manage all licences and devices simply on the F-Secure dashboard in My Swisscom Business.
* Customer Service: Call the free Swisscom hotline if you have any questions or issues.
#### Identity Security
* Identity monitoring: Continually browses the dark web for personal data in data sets that have been compromised through data breaches.
* Data-breach alert: Informs you via e-mail if your data is misused and gives specific recommendations to prevent further misuse.

text: * Administration: Manage all licences and devices simply on the F-Secure dashboard in My Swisscom Business.
* Customer Service: Call the free Swisscom hotline if you have any questions or issues.
#### Identity Security
* Identity monitoring: Continually browses the dark web for personal data in data sets that have been compromised through data breaches.
* Data-breach alert: Informs you via e-mail if your data is misused and gives specific recommendations to prevent further misuse.
* Password manager: Generates and stores strong passwords and warns you about weak or duplicate passwords. All passwords, login data and credit card numbers are stored centrally and can be accessed on any device using the master password.
* Data security: All data is encrypted, stored and decrypted on your computer, smartphone or tablet only. Neither Swisscom nor F-Secure can identify or recover your data if you forget your master password and the recovery key generated in the app.
* Autocomplete: Signs you into online services with your user name and password. Simple, yet 100% secure.
* Administration: Manage all licences and devices simply on the F-Secure dashboard in My Swisscom Business.
* Kundendienst: Call the free Swisscom hotline if you have any questions or issues.
###  Certifications and expertise
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form
#### System requirements
Usage of the sofware requires that the end device in question meets the system requirements: Windows 7 SP1 (Support ends in August 2023), Windows 8.1, Windows 10, Windows 11 / macOS 11 (Big Sur) or higher / iPhone iOS 14 or higher / Android 8.0 or higher / ARM-based tablets are not supported.

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#  Dynamic, compliant and auditable:
Swisscom Cloud Services for
SAP Classic and SAP HANA
Enterprise Cloud for SAP Solutions is the first certified, exclusively Swiss-based platform for the operation of your entire SAP system landscape. Whether test, development or productive systems – with SAP Classic or SAP HANA.
##  Our comprehensive offer for your SAP solution
With Enterprise Cloud for SAP Solutions from Swisscom, you can securely operate your existing SAP landscape and rely on efficient support when switching to S/4HANA. Combine this with additional services and cloud platforms to create solutions that meet your operational and business requirements. With our Connectivity and Azure offers, our certified experts can also help you with hybrid scenarios.
Enterprise Cloud for SAP Solutions is part of the comprehensive SAP outsourcing service through which Swisscom takes responsibility for the entire operation and maintenance of your SAP systems. With a wide portfolio of additional services, you can support and lighten the workload of your IT department in a sensible and structured way. You can set up your systems redundantly using two data centres – either way, you’ll benefit from our secure, Swiss-based, SAP-certified infrastructure.
##  Customisable, reliable cloud services for operating your SAP systems
###  Auditable
You can rely on always being able to seamlessly check your processes and comply with industry standards (such as GxP/GAMP5).
###  Secure in Switzerland
You benefit from secure operation in Swiss data centres that meet Swisscom’s highest security standards.
###  Complete, worry-free package
Let certified experts take operational responsibility for running your SAP systems – including hybrid solutions.
* * *
##  Your added benefits with Swisscom
* Hybrid solutions possible thanks to comprehensive Connectivity and Azure offer.
* We take on the full operation of your SAP system landscape.
* As well as regular support times, we are available 24/7 according to your requirements.
* Your data is backed up repeatedly at multiple Swiss locations.
* Swisscom is a traditional Swiss company that is subject to Swiss law. Your data stays here.
* * *
* * *
#### REFERENCE
* * *
##  Cablex AG
#####  Sascha Spasovski
#####  CIO
###  «Swisscom’s swift, targeted implementation was key to the project team's acceptance.»
* * *
* * *
Read more
* * *
* * *
* * *
### Interested?
Contact us
* * *
Request offers
* * *
* * *
##  This might interest you too
Whitepaper
#### Successful handling of data
Every day companies generate an incredible amount of data. But only a fraction of it really adds business value. In order to achieve measurable business success with data, these must be networked, analysed and interpreted.
Whitepaper
#### Successful handling of data
Every day companies generate an incredible amount of data. But only a fraction of it really adds business value. In order to achieve measurable business success with data, these must be networked, analysed and interpreted.
* * *
ISG Provider Lens 2021
#### Swisscom continues to lead the way in the Swiss cloud market
* * *
* * *
ISG Provider Lens 2021
#### Swisscom continues to lead the way in the Swiss cloud market
* * *
* * *

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* * *
# Imprint
## Swisscom (Switzerland) Ltd
Head office: Ittigen
Postal address:
Swisscom (Switzerland) Ltd
Business Customers
Alte Tiefenaustrasse 6
CH-3050 Bern
Please go to the respective contact page to get in touch with Swisscom.
* * *
## Business Customers
* * *
* * *
### StartUp & founders
Phone: 0800 782 788
E-Mail address: info.startup@swisscom.com
* * *
Contact Page
* * *
* * *
### SME Clients
Phone: 0800 055 055
E-Mail address: impressum.sme@swisscom.com
* * *
Contact Page
* * *
* * *
### Corporate Customers
Phone: 0800 800 900
E-Mail address: info.enterprise@swisscom.com
* * *
Contact Page
* * *
* * *
Editor
Swisscom (Switzerland) Ltd.
Images: Keystone, Getty Images, Alamy Stock Photo, iStock, Strandperle, Swisscom

text: #  Smart Switch
On this page:
Use your socket intelligently by installing the Smart Switch and controlling connected devices via myStrom App.
* ​Device and ports
* Set up and use
* Frequently asked questions
##  Device and ports
##  Set up and use
Discover tips and other accessories to make your Swisscom devices, such as the WLAN or TV-Box, more energy efficient.
Save energy
###  Documents and energy consumption
* Declaration of Conformity Smart Switch
Firmware Update
Energy consumption(opens in new tab)
##  Frequently asked questions
#### What do the LEDs?
Lights up white: The Smart Switch is switched on and in use.
Not lit/blinking: The Smart Switch is off.
Flashes red: The Smart switch is not connected to the WLAN. Check your WLAN.
#### How can I control my Swisscom Smart Switch in future?
If your switch is already connected, you can add it in the myStrom App(opens in new tab). If you have not yet connected your switch, you must first connect it to the Internet-Box. The LED of the Smart Switch shows a steady white light if the connection is successful. If not, press and hold the button on the switch for five seconds until the LED flashes white. Now also press the + button on the Internet-Box or WLAN-Box, depending on which device is closer to the Smart Switch. Wait for 2 minutes. The Internet-Box now connects and checks whether your switch needs an update, and installs it automatically if necessary. You can then add your switch in the app.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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* Recording
# Cloud optimisation
__Request recording now
### Optimizing your cloud with
a Well-Architected Review
Not on Cloud Nine with your Clouds? Is your cloud infrastructure set up properly?
From proof of concept to fully-realised cloud solutions, each stage of the cloud journey will likely add increasing levels of complexity to your IT environments.
For many companies this can prevent initial goals from being fully achieved, and so decision-makers find themselves questioning their cloud strategy.
At this point cloud optimization is key, and the right framework and partner can enable your continued success.
Learn more about how Swisscom can help you benefit from these high standards for best practice and how you can accelerate your cloud optimization.
What will you learn?
* Get an overview of the Well-Architected Framework and how it benefits your business
* Learn from real-life customer case studies and Swisscom's best-practice advice
* Discover how Swisscom can support you in driving value from your cloud Investment
Request recording now!
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This is Eloqua Landingpage 606
Unsere Datenschutzbestimmungen inklusive Online-Datenschutzerklärung sowie die Möglichkeiten zum Widerruf der Datenbearbeitung oder Abmeldung von Newsletter finden Sie hier: Datenschutzbestimmungen
* Expert
"It's not only about cost optimisation but to drive more value out of cloud spending"
Philipp Kislig
Senior Product & Business Development Manager, Swisscom
* * *
* Expert
"Helping customers to stay optimised"
Wuming Zhang
Senior Cloud Architect, Swisscom
* * *
* Expert
"Well-Architected is not a one-off thing, but a continuous journey"
Andrew Robinson
Senior Solutions Architect, AWS
* * *
Spread the Word!
We welcome your shares, likes and comments on social media
* 
Share
* 
Share
* 
Share

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# curaLINE makes sending invoices one less thing to worry about.
#### The solution for secure exchange of administrative data between partners in the Swiss healthcare sector.
Request consultation
* * *
Installed in a jiffy, without additional hardware components.
Cost-conscious
High efficiency at low cost
Trustworthy
100% transaction security
Neutral advice
That's what we stand for
curaLINE: Fast, efficient, and affordable
#### Whether for hospitals or care homes, doctors or home-care providers, pharmacies, accounting centres or laboratories – our billing services are efficient and affordable.
Printing and dispatch
* Invoices are in a standard format
* Dispatch of TG bills and TP bill copies
* With your logo on the cover sheet, if desired
Routing
* Dispatch monitoring in real time
* Integrated access or as a client application
* All standards in compliance with "Forum Datenaustausch"
Trust centre
* Dispatch of a copy to a trust centre
* No additional installations
* All trust centres connected
Data protection and security
* Encrypted and protected data transmission
* Encrypted data storage
* Guaranteed data protection if accessed when support is requested
Do you have questions about our services or about curaLINE? We’re happy to advise you.
Request consultation
Get your own picture of curaLINE
Find out more in a short consultation and then test curaLINE for one month free of charge.
* Activation and maintenance fees charged only after the end of the first month
* Excluding printing and dispatch costs
* No additional costs in case of cancellation within the first month
Request consultation
Keep up to date with news and e-health topics
A win for patients and doctors
#### A benefit for patients and doctors
* * *
* * *
A win for patients and doctors
#### A benefit for patients and doctors
* * *
* * *
curaMED medication tool
#### Patient safety at the heart of updated medication tool
* * *
* * *
curaMED medication tool
#### Patient safety at the heart of updated medication tool
* * *
* * *
Flexible working with curaMED
#### “People are at the heart of what I do”
* * *
* * *
Flexible working with curaMED
#### “People are at the heart of what I do”
* * *
* * *
What our expert says
* #### "At curaLINE, we produce, transport or process over 20 million transactions per year, most of which are invoices, for practices, laboratories, hospitals and insurers. That clearly speaks in favour of curaLINE."
Reto Schnellmann, Product Manager
Swisscom Health

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Muriel Carrara
* Our authors
* Our authors
# Muriel Carrara
## Channel Manager
Swisscom AG
__LinkedIn
__E-Mail
## More articles by Muriel
Life-Balance
Work anywhere – und wo war dein ausgefallenster Arbeitsort…?
Muriel Carrara
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

text: #  Swisscom blue TV remote control
On this page:
Find button functions and connection instructions and troubleshoot functionality issues (e.g. flashing red) on the blue TV remote controls.
* ​Device and buttons
* Set up and use
* Frequently asked questions
##  Device and buttons
Download the instruction PDF to get more information about the buttons of the blue TV remote controls.
Swisscom Box Remote Control Instruction Manual(opens in new tab)
Instructions Swisscom remote control for Apple TV 4K (opens in new tab)
TV-Box (UHD) Remote Control Instruction Manual(opens in new tab)
TV-Box (HD) Remote Control Instruction Manual(opens in new tab)
##  Set up and use
Find out how you set up blue TV, the options for your TV-Box and how to resolve sound and picture problems.
Find help
###  Documents
#### Instructions (PDF)
* Swisscom Box Remote Control Instruction Manual
* TV-Box (UHD) Remote Control Instruction Manual
* TV-Box (HD) Remote Control Instruction Manual
* Swisscom Box Replacing your remote control
* Use the infrared universal remote control
* Instructions Swisscom remote control for Apple TV 4K
#### Declarations of conformity (PDF)
* Swisscom Box (21) Remote Control Declaration of Conformity
* TV-Box (UHD) Remote Control Declaration of Conformity
* TV-Box (HD) Remote Control Declaration of Conformity
##  Frequently asked questions
###  Remote controls for Swisscom TV-Box
#### I only want to use 1 remote control. What should I do?
When you pair your TV with the
blue TV remote control, not only can you use it to control blue TV, but also to
switch your TV on and off or adjust the volume. To activate the function:
1. Click the Home button on your remote control.
2. Go to settings (cogwheel).
3. Select TV-Box.
4. Select ‘Pair remote control’
#### What does the red flashing light on my remote control mean?
The red flashing light may indicate the following:
* The TV-Box is not within range of the remote
control. Move closer to the TV-Box.
* The TV-Box does not have power. Check whether the TV-Box is plugged into a socket.
* The TV-Box needs to be rebooted for technical reasons. Reboot the TV-Box.
* Your remote control is no longer paired with the TV box. Hold down the WPS
button on the TV-Box for 3 seconds and follow the prompts on the TV.
#### My remote control is not responding at all. What should I do?
If you have changed the batteries and your remote still doesn't respond, we will help you troubleshoot it and order a new device if needed.
#### How do I order a replacement remote control?
You can order a new remote control directly in our online shop.
Buy now
#### I need to replace my remote control. How do I pair the new one with the TV-Box?
Follow these instructions to pair your new remote control.
> Replacing your remote control
#### How do I control blue TV using my smartphone?
With the blue TV app's remote control function, you can use your smartphone as a remote control.

text: You can order a new remote control directly in our online shop.
Buy now
#### I need to replace my remote control. How do I pair the new one with the TV-Box?
Follow these instructions to pair your new remote control.
> Replacing your remote control
#### How do I control blue TV using my smartphone?
With the blue TV app's remote control function, you can use your smartphone as a remote control.
Download blue TV app
#### What else can my remote control do?
Your blue TV remote control can do more than just change the channel and adjust the volume. Get tips in the Swisscom Community to help you access your choice of content as quickly as possible.
Go to tips(opens in new tab)
###  Remote control for Apple TV 4K
#### I already own an Apple TV. Can I purchase only the Swisscom remote for Apple TV?
Yes, the Swisscom remote control for Apple TV 4K is available in the online shop.
#### What exactly is the Swisscom remote for Apple TV?
The Swisscom remote for Apple TV allows an amazing experience for using the Swisscom Blue TV app, and also for the vast majority of other apps. The Swisscom remote for Apple TV allows the following:
* Intuitive channel change with P+ / P- buttons
* Fast forward and fast rewind keys
* Automatic backlighting in a dark environment
The Swisscom remote for Apple TV has a Siri key and a microphone, so you can use Siri with your Swisscom remote for Apple TV 4K. There also an IR emitter to control the volume of your TV set or AVR. If you want a Siri Remote, you can purchase it in a retail store or at Apple.
#### How do I set up my Swisscom remote control for Apple TV?
Turn on your TV and follow the steps on the Apple TV help page to set up your remote. On this page, you will also find an overview of the buttons and functions of your Swisscom remote control for Apple TV.
#### How to pair the Swisscom remote for Apple TV if pairing is lost?
If the pairing is lost, you can follow these instructions:
1. Press and Hold the MENU and VOLUME UP buttons on the remote simultaneously for at least 5 seconds to put remote into pairing mode
2. A message will appear on the screen when the remote is detected
3. To finalize the pairing, put the Swisscom remote for Apple TV very close to the Apple TV 4K Box (you can put it on top of the Apple TV 4K Box)
4. A confirmation message will appear on the screen when the remote is paired
5. Test the remote by pressing the HOME button and seeing if the screen responds.
More information about the Swisscom remote for Apple TV can be found here(opens in new tab).
#### What can I do with Siri?

text: 4. A confirmation message will appear on the screen when the remote is paired
5. Test the remote by pressing the HOME button and seeing if the screen responds.
More information about the Swisscom remote for Apple TV can be found here(opens in new tab).
#### What can I do with Siri?
All tips and tricks regarding the usage of Siri with Apple TV 4K can be found here(opens in new tab).
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: In advertising, media, public affairs and public relations Swisscom adheres to the following standards:
Swisscom values
Our communication principles
Principles of the Swiss Unfair Competition Commission
Public affairs professional standards
Code of Lisbon

text: # Responsibility for the environment
We have been leading the way in climate and environmental protection internationally in our industry for years. And we’re pursuing further ambitious goals.
One day
Climate neutral now
Irgendwann
Jetzt klimaneutral
## Our number one goal
To become completely climate neutral
We aim to be climate neutral across the entire value chain by 2025. We’ll achieve this through avoidance, reduction and offsetting residual emissions.
Learn more about our climate strategy on the journey to net zero in the OnePager
### Direct emissions: -90%
We have already reduced over 80% of our direct emissions since 1990. By 2025, we will have reduced them by a further 10%. We offset the unavoidable residual emissions. We want to further reduce our carbon footprint.
Scope 2 emissions in 1990 and 2000 are based on calculations.
Figures in 1,000 tonnes of CO2. For further information, see the interview with Saskia Günther, Head of Corporate Responsibility and the 2022 Climate Report(opens in new tab).
### Renewable energies
Since 2010, all of the energy we use has come from renewable sources. Certifications of origin attest to the CO2-free production of the purchased energy. We also operate 87 photovoltaic plants, with which we produce our own electricity.
### Efficient infrastructure
To reduce emissions from the consumption of thermal energy, we are systematically replacing all of our heating systems that need updating with heat pumps, wood heaters and heat recovery from our own operations.
### Sustainable mobility
By 2025, we want to halve the CO2 emissions of our vehicle fleet by gradually switching over from fuel-efficient combustion models to electric vehicles.
### Indirect emissions: -50%
At 263 kt CO2, indirect emissions account for by far the largest share of our carbon footprint. By 2025, we aim to reduce this by 50% and offset the rest.
Start of indirect emissions measurement in 2013.
Figures in 1,000 tonnes of CO2. For further information, see the interview with Saskia Günther, Head of Corporate Responsibility and the 2022 Climate Report(opens in new tab).
### Sustainable supply chain
To reduce emissions from the supply chain, we enter into agreements on the achievement of climate protection goals with our key partners and suppliers.
### Climate-friendly working
To avoid unnecessary business trips and commutes, we offer flexible working models and innovative solutions such as Work Smart, remote working or working from home and video communication.
### Sustainable products
We work with our suppliers to develop recyclable products. In 2022, for example, Swisscom launched the WLAN-Box 3 made of 70% recycled plastic.
Circular economy!
Get involved!
## Our second goal
To save 1 million tonnes of CO2
We want to make an additional contribution to climate protection by 2025 by helping our customers save one million tons of CO2 with sustainable products and services.
### Saving CO2 with ICT services

text: ### Sustainable products
We work with our suppliers to develop recyclable products. In 2022, for example, Swisscom launched the WLAN-Box 3 made of 70% recycled plastic.
Circular economy!
Get involved!
## Our second goal
To save 1 million tonnes of CO2
We want to make an additional contribution to climate protection by 2025 by helping our customers save one million tons of CO2 with sustainable products and services.
### Saving CO2 with ICT services
Today, we are already enabling our customers to reduce their carbon footprint by more than 1.6 m tonnes of CO2 eq through innovative ICT solutions. We want to ramp up this positive contribution to climate protection by 2025, helping to save the equivalent of 2% of all CO2 emissions in Switzerland.
For further information, see the interview with Saskia Günther, Head of Corporate Responsibility and the 2022 Climate Report.
### Work Smart services
We are helping to avoid unnecessary travel through video communication and online collaboration. The COVID pandemic in particular revealed the emissions-reducing potential of these solutions.
### IoT technologies
By facilitating the IoT-based remote monitoring and control of equipment such as heaters, tanks and containers, we are helping to reduce unnecessary journeys and, in turn, CO2 emissions.
### Cloud services
By moving processing power and data storage to our highly efficient data centres, we are contributing to climate protection through energy savings while also reducing costs and improving security.
### Dematerialisation
From till receipts and paper billing to brochures and manuals, paperless digital solutions allow us to reduce emissions while improving usability and service quality.
### Circular economy
By supporting the circular economy, we are helping to give used smartphones and laptops a new lease of life. Extending service life helps to conserve resources and save energy.
Find out more
### New solutions
We are constantly developing new customer solutions that contribute to climate protection. In 2022, for example, we launched a comprehensive package of measures to support companies in defining and implementing their climate strategy.
Decarbonisation
Swisscom Ventures(opens in new tab)
## How we offset emissions
Swisscom’s operations have been climate neutral since 2020. Since 2022, subscriptions, network and devices have also been climate neutral. Our customers enjoy climate-neutral surfing, streaming and calls without additional costs or waivers. We offset unavoidable CO2 emissions through high-quality climate protection projects selected according to strict criteria.
Find out more
## Background
Discover more background stories about sustainability on blue News.
Find out more(opens in new tab)

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Jeremias Jurt
* Our authors
* Our authors
# Jeremias Jurt
## Ehemaliger Channel Manager bei Swisscom
Swisscom AG
__E-Mail
## More articles by Jeremias
Interns & Trainees
Lernen 3.0 – Von Stallgeruch und Strategie: Meine ersten Monate als Swisscom Trainee
Jeremias Jurt
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

text: # Monique Bourquin
Member, Chairwoman Compensation Commitee
Member of the Board of Directors since 2023
Born 1966
Swiss citizen
MBA, University of St. Gallen
Download photos
Download CV
Monique Bourquin has been a member of the Swisscom Board of Directors since 2023. After graduating in business administration from the University of St. Gallen, Monique Bourquin joined Pricewaterhouse Coopers in 1990, where she gained her initial professional experience as a consultant in corporate finance. From 1994 onwards, she acquired in-depth knowledge in sales and marketing at Knorr, Rivella and Mövenpick. In 2002, she took over the sales management for the entire range at Unilever Switzerland, assuming overall responsibility as CEO in 2008. In 2012, she supplemented her career at Unilever by taking on the international role of CFO for the DACH region. Since 2013, Monique Bourquin has also contributed her expertise to well-known Swiss companies as a board member. In addition, she chairs the board of directors of the Swiss Brands Association and is a member of the board of trustees of Swisscontact and of the advisory committee of the Swiss Board Institute.
## Career
* 1990–1994 Corporate Finance Consultant, PricewaterhouseCoopers Switzerland
* 1994–1997 Marketing and Sales, Unilever AG (formerly Knorr Nährmittel AG)
* 1997–1999 Head of Key Account Management (Sales), Rivella AG
* 1999–2002 Country Manager (Marketing & Sales), Mövenpick Switzerland AG
* 2002–2007 Head of Sales across all product categories, Unilever Switzerland
* 2008–2012 CEO, Unilever Switzerland GmbH incl. the direct sales organisation Oswald GmbH
* 2012–2016 CFO DACH Region, Unilever AG
## Other mandates
* Member of the Board of Directors, Emmi AG, Lucerne
* Member of the Board of Directors, Kambly Holding AG, Trubschachen
* Member of the Board of Directors, Rivella AG, Rothrist
* Member of the Board of Directors, W. Kündig & Cie AG, Zurich
* President of the Board of the Swiss Branded Products Association Promarca, Bern
* Member of the Swiss Foundation for Technical Cooperation Swisscontact, Zurich
* Member of the Board of Directors and the Compensation Committee, Chocoladefabriken Lindt & Sprüngli AG, Kilchberg
## Other significant activity
* Member of the Advisory Board of the Fondation Swiss Board Institute, Geneva
Go to overview
Go to the next profile

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Secondary school-leaver & Matura holder
* Secondary school-leaver & Matura holder
* Secondary school-leaver & Matura holder
* Launch
your career
# Your options for starting out at work
Start your career at Swisscom, whether as an intern, trainee on a 2-year vocational programme or student completing a practical Bachelor's degree. Discover your options now and create the best prospects for your career start.
Practical Bachelor's degree (PiBS) in IT
Start here
Way-up apprenticeship
Start here
Internships
Start here
* * *
## Matura holders
Practical Bachelor’s degree (PiBS)
Do you want to start work immediately following your Matura school-leaving qualification yet still pursue a degree course at university? Then you’ve come to the right place. The practical Bachelor’s degree (PiBS) in Computer Science unlocks many career possibilities for you in the digital world.
### Key info in brief
What our PiBS students say
«Swisscom is amazingly versatile, so that goes for my projects, too. I work with the latest technologies to create the solutions of the future, from blockchain and machine learning to the Internet of Things and the cloud.»
Janick Rüegger, practical bachelor’s degree (PiBS) graduate in Computer Science
#### Conditions
Swisscom offers a unique training approach in collaboration with various universities of applied sciences, such as Bern University of Applied Sciences or the Swiss Distance University of Applied Sciences and Zurich University of Applied Sciences. Combining study with practical experience turns you into a sought-after IT pro and improves your job prospects on the labour market.
Furthermore, at Swisscom you can apply your IT expertise in interesting topical areas like big data, cloud computing and information security. At the same time, you can widen your knowledge in the areas of software development, application programming, web technologies and computer networks.
#### Your qualifications
You have passed your Matura and are interested in information and communication technologies. You find team work fun and you are conscientious and creative.
#### Course structure
You will work up to 20 hours a week at Swisscom, gaining practical IT experience in a variety of different projects. The rest of the week you focus on your computer science studies, following the blended learning model and attending lectures once a week. During the remaining study time, you pursue your learning goals on your own, supported by an interactive multimedia online learning platform.
#### Post-degree options
Master’s degree programme at a university of applied sciences or university; certification in specialist area; project management. You can find more information about the study programme on our partner websites.
#### Admission criteria
* You have successfully obtained university entrance qualifications (Swiss Matura).
* You do not yet have more than one year’s professional experience in an ICT or technical field of work (in such case, you would already meet the admission criteria for a university of applied sciences and would thus not be eligible for the PiBS).

text: #### Admission criteria
* You have successfully obtained university entrance qualifications (Swiss Matura).
* You do not yet have more than one year’s professional experience in an ICT or technical field of work (in such case, you would already meet the admission criteria for a university of applied sciences and would thus not be eligible for the PiBS).
* You have not yet completed a university degree in computer science or have studied no more than three semesters at a UAS, University, Federal Institute of Technology or the Federal Institute of Technology Lausanne. Decisions on credits for academic achievements rest with the Programme Director. It is not possible to join a higher semester (lack of practical experience).
* Before applying, take some time to familiarise yourself with the study model, the course content, possible areas of focus and the process – for example, by visiting www.ffhs.ch. There you will find details about PiBS Computer Science and can register for an initial consultation with the student advisory service.
#### Fast facts
Course duration: 4 years
Provider: Swiss Distance University of Applied Sciences, Zurich University of Applied Sciences (ZHAW – we only support school model C – ‘Continuous Part-time Study’ in Winterthur), Bern University of Applied Sciences (BFH)
Study location: Bern and/or Zurich
Degree: Bachelor of Science (BSc) Computer Science, federally protected and internationally recognised
Practical Bachelor’s degree (PiBS) apprenticeship positions 2023
What our PiBS students say
Life as a PiBS student
Be at the cutting edge of software development, learn the multi-faceted IT business from the ground up, take responsibility, dive into exciting projects and acquire in-depth theoretical knowledge in your studies.
Practice-based course of study: PiBS Computer Science at Swisscom
Excited by the prospect of a course that bridges the gap between theory and practice? Read more about it here.
## Matura holders
Way-up traineeship
The compact 2-year vocational computer science or mediamatics traineeship (Federal VET Diploma).
## Key Way-up facts
### Conditions
Have you completed the Swiss Matura and would like to start your career in the fascinating world of ICT? Swisscom offers you a unique training approach with the compact computer science or mediamatics traineeship (Federal VET Diploma). You take on responsibility from day one, and independently apply to work on projects that interest you on an online marketplace.
During your two years of practical training, you will work for various business areas all over Switzerland to develop your personal and professional potential, alongside your studies at a vocational college. Start your career in a work environment where your ideas count and you can design your own training path.
### Way-up traineeship in mediamatics (Federal VET Diploma)
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Mediamatics technician Federal VET Diploma (Way-up)
● Apprenticeship positions 2024
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You ensure perfect worldwide networking of information and communication technologies. Way-up apprenticeship also possible.
Your apprenticeship
Duration
2 years
College location
Biel
Days at college
1-2 days per week and training year
(your college-based learning follows on from the Matura)
Final qualification

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Mediamatics technician Federal VET Diploma (Way-up)
● Apprenticeship positions 2024
* * *
You ensure perfect worldwide networking of information and communication technologies. Way-up apprenticeship also possible.
Your apprenticeship
Duration
2 years
College location
Biel
Days at college
1-2 days per week and training year
(your college-based learning follows on from the Matura)
Final qualification
Mediamatics technician (Federal VET Diploma)
Continuing education opportunities
Vocational training courses, course at a University of Applied Sciences or professional college
Your future job
Drawing on your multimedia, design, marketing, IT and administration know-how, you produce content for electronic and traditional media. You edit photos, sound recordings and videos, and will layout text. You will design and maintain websites, create advertising material, presentations and print materials, and facilitate the use of new technologies at events.
Your background
* Swiss Matura with consistently good to excellent results in Maths, German, English and Science
* Independent and methodical
* Strong interest in technology and new media
* Independent and methodical
* Strong interpersonal and communication skills
* Rapid comprehension
* Creativity
* Technical understanding and logical-abstract thinking
* Excellent organisational skills
* A team player
__
Read what our Way-up trainees have to say
«What I like best about Swisscom is being able to choose my projects and take on a lot of responsibility. Like being project manager of national Digital Day, for example.»
Juan Zurbrügg, Way-up mediamatics trainee
### Way-up computer science traineeship in application development or systems engineering (Federal VET Diploma)
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Federal VET Diploma in Computer Science specialising in application development or systems engineering (Way-up)
● Apprenticeship positions 2024
* * *
You have completed the Swiss Matura and would like to start a Computer Science course in application development or systems engineering.
Your apprenticeship
Duration
2 years
College location
Bern
Days at college
1-2 days per week and training year
(your college-based learning follows on from the Matura)
Final qualification
Federal VET Diploma in Computer Science
(Specialising in application development or systems engineering)
Continuing education opportunities
Vocational training courses, course at a University of Applied Sciences or professional college
Your future job
Application development: you will design and implement Web applications and software solutions. You will identify customer requirements and analyse processes and operating sequences, with an unswerving focus on user friendliness. Using a suitable programming language, you will translate concepts into functional programs, test software and make sure it works under all conditions.
Systems engineering: you will develop, program, install, test and operate computers, servers and IT structures. You will select suitable hardware and software, install computers, printers and servers. You will also configure different systems, troubleshoot and be responsible for network security and monitoring. You ensure the constant availability of all systems.
Your background
* Swiss Matura with consistently good to excellent results in Maths, German, English and Science
* Excellent logical-abstract thinking and solution-oriented reasoning
* Technical understanding, an appreciation of theoretical processes and procedures
* Rapid comprehension and strong mental focus

text: Your background
* Swiss Matura with consistently good to excellent results in Maths, German, English and Science
* Excellent logical-abstract thinking and solution-oriented reasoning
* Technical understanding, an appreciation of theoretical processes and procedures
* Rapid comprehension and strong mental focus
* Good communication skills and a strong service mindset
* A team player
* A love of experimenting
__
«The highlight of my training at Swisscom was the #HackPepper Hackathon. Along with ETH students and Swisscom employees, I spent 48 hours programming the Pepper.»
Laura Lehardt, Way-up IT trainee
## Internships
Springboard to the future
As a secondary school leaver or Matura holder, our internships give you the opportunity to work on fascinating projects. You gain important professional experience and thus lay the groundwork for your further training.
### Key info in brief
You are motivated and fascinated by subjects related to digitisation. You are also keen to apply what you have learned at school in practice and develop your skills. The possibilities offered by a large company attract you, and you take responsibility for the tasks you perform at your workplace. We expect you to be both reliable and resourceful.
#### General conditions for Matura holders
Completed your Matura and looking to study at a university of applied sciences?
A Swisscom internship provides you with valuable practical experience, giving you the necessary professional experience (AWE) for study at a university of applied sciences. As an intern, you work with Swisscom for one year and experience the fascinating world of ICT up close.
* * *
Go to internship posts
#### Middle school framework conditions
Have you completed the school-based part of your school-organised VET programme and are seeking a work placement to gain your Federal VET Diploma?
As part of your internship at Swisscom, you gain valuable practical experience and can thus complete the ‘company examination elements’ for the completion of your school-organised VET programme. As an intern, you work with Swisscom for one year and experience the fascinating world of ICT up close.
* * *
Go to internship posts
### Get to know us
Find out everything you need to know about Swisscom as an employer and your career opportunities with us at our information and taster events.
Go to information and taster events
### Get connected
Wherever you are: our getIT blog keeps you up to speed with our news.
getIT Insights –
Insights for you
### Do you still have questions?
If so, chat to someone who knows what they're talking about, because they were in a similar situation not long ago. Our apprentices will be happy to take your calls from Monday to Friday, 9:00 am to 4:30 pm. You can also contact them via e-mail at any time.
Go to contact form
Your application
Do you have questions about the application process? We have summarised all the important information for you.
Go to the application process
FAQs
Here, you’ll find answers to frequently asked questions about your application.
Go to FAQs
School-leaver
Secondary school-leaver & Matura holder
Student & Graduate
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*
# Indoor climate monitoring
##  Using IoT to do away with stuffy air
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Poor air quality affects performance. Heat inside the data centre threatens operational stability. Reinhard Bischoff, from Decentlab AG, offers a solution in the form of IoT-assisted climate sensors.
Text: Jörg Rothweiler, Images: Daniel Brühlmann, 30 august 2019
Excessive CO2 levels, heat or humidity, as well as evaporation from production systems, paint on walls, floor coverings or textiles and – of course – people in a room can all create ‘stuffy air’ in many places. Odours, heat and humidity are noticeable, but increased CO2 levels or pollution from volatile organic compounds (VOCs) – released from evaporating solvents, paints, varnishes or plastics and sometimes even by plants (e.g. methane, isoprene, terpene) – usually go unnoticed. But these substances affect our well-being, mental performance and health, which is why the EU, for example, is currently discussing the possibility of introducing mandatory air quality monitoring in public buildings, such as schools or hospitals.
The indoor ambience monitor measures indoor carbon-dioxide concentration, temperature, humidity and barometric pressure.
###  The Internet of Things as a major driver of business
Reinhard Bischoff, Managing Director of Dübendorf-based Decentlab AG, shows how this might work in practice. The electrical engineer, who holds a degree from ETH, and his business partner, Jonas Meyer, develop sensors to monitor a whole range of parameters. The highlight: the measuring instruments are small, lightweight, decentralised, autonomous and – thanks to IoT technology – don’t need a power and internet connection. That’s because the data collected by the sensors is simply transmitted via Swisscom’s LoRaWAN-based low power network (LPN).
Free PDF →
Whitepaper
The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
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Free PDF →
Whitepaper
The path to a successful IoT project
Discover how to overcome the typical challenges and ensure the success of your IoT project.
* * *
‘People who feel comfortable in their place of work show better long-term engagement and loyalty to their company. People breathing clean air while working do not get tired as quickly.’
Reinhard Bischoff
Reinhard Bischoff: ‘Ten years ago, Jonas and I were already working at the Swiss Federal Laboratories for Materials Science and Technology (Empa) in Dübendorf as part of an EU research project to develop a bridge-monitoring system that had to work autonomously. The project was a success and, subsequently, we founded the Empa spin-off Decentlab, in 2008. Today, we are a global provider of IoT sensor technologies.’
The company currently offers around two dozen sensor systems, devices and solutions for monitoring groundwater levels across large areas, measuring temperatures in the coldest places in Switzerland, recording growth of trees and plants in the Amazon and – as part of Switzerland’s CarboSense initiative – measuring CO2 concentrations in the air of cities, such as Zurich, Fribourg, Basel and Lucerne.

text: The company currently offers around two dozen sensor systems, devices and solutions for monitoring groundwater levels across large areas, measuring temperatures in the coldest places in Switzerland, recording growth of trees and plants in the Amazon and – as part of Switzerland’s CarboSense initiative – measuring CO2 concentrations in the air of cities, such as Zurich, Fribourg, Basel and Lucerne.
The sensors are small, lightweight and transmit the collected climate data via the Swisscom low power network (LPN).
###  New IoT system monitors indoor climate conditions
The latest project involves developing sensors to monitor air quality and climate conditions in closed rooms. The system, known as an indoor ambience monitor, measures the concentration of CO2 and VOCs, temperature, humidity and barometric pressure. It also measures light intensity, while pyroelectric infrared sensors (PIR motion sensors) detect the presence and movements of people. The data collected is transmitted via Swisscom’s LoRaWAN network, which is optimised for the Internet of Things, and analysed in real time. A piece of software then generates a visual representation of the data.
The app generates graphs of the collected data.
‘This ensures that our customers, which include companies, schools and universities, as well as data centres, shopping centres, airports, museums and other public institutions, always have up-to-date information about the air quality inside their buildings – and can respond proactively,’ explains Bischoff. The motion sensors allow the system to detect when people are entering a meeting room, for example. Ideally, lighting and ventilation can then be controlled automatically – before the air in the room becomes stuffy.
It is also possible to set up alarm triggers and alert the appropriate person via an app – for example, if there is a heat build-up in the data centre.
Bischoff is convinced that monitoring air quality and climate conditions offers customers so many benefits that the investment is worth it – even without the legal obligation being discussed in the EU: ‘People who feel comfortable in their place of work show better long-term engagement and loyalty to their company. People breathing clean air while working do not get tired as quickly. In addition, occupational safety is improved when people are focused and alert while operating machinery or production systems.’ The rest boils down to a simple cost-benefit calculation: when the productivity of all employees increases, newly purchased IoT systems for indoor climate monitoring quickly pay for themselves.
Reinhard Bischoff: ‘The sensors ensure that our customers always know about the air quality in their spaces – and can respond proactively.’
###  The IoT indoor ambience monitoring solution
* Active IoT solution for monitoring air quality and key parameters affecting comfort in closed rooms
* Easy to mount (adhesive strips), powered by two AA batteries
* Secure communication via Swisscom’s comprehensive LoRaWAN network and management via CMP LPN as part of a modular end-to-end enterprise IoT solution
* Measuring CO2, volatile organic compounds, temperature, humidity, barometric pressure, light intensity and motion
* Constant data transmission and analysis
* Web application with intuitive dashboard
### Decentlab AG

text: * Active IoT solution for monitoring air quality and key parameters affecting comfort in closed rooms
* Easy to mount (adhesive strips), powered by two AA batteries
* Secure communication via Swisscom’s comprehensive LoRaWAN network and management via CMP LPN as part of a modular end-to-end enterprise IoT solution
* Measuring CO2, volatile organic compounds, temperature, humidity, barometric pressure, light intensity and motion
* Constant data transmission and analysis
* Web application with intuitive dashboard
### Decentlab AG
* Founded: 2008
* Company size: 4 employees
* Structure: Public limited company (AG)
* Products: Sensors for outdoor and indoor use, including for measuring air quality, water levels, temperature, CO2 and other parameters
* www.decentlab.com
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###  IoT ecosystems with Swisscom indoor connectivity
Networking devices inside buildings is no easy undertaking: thick walls, materials with shielding properties, such as concrete and steel, and areas deep underground impede the transmission of radio signals. While closed systems can help, devices made by other IoT providers are difficult to integrate into the network. Furthermore, it is not always possible to guarantee a direct external power line to the sensors, meaning that the devices need to have a long battery life.
New IoT access technologies, such as the LoRaWAN standard-based low power network (LPN) from Swisscom or the advanced Narrowband-IoT mobile communication standard, are ideal for data transmission inside buildings. They meet IoT-specific requirements, such as high network independence, high availability and security. The narrow bandwidth and large range enable reliable data transmission with low energy consumption – no matter where the sensors are located. Swisscom is implementing LPN and Narrowband-IoT for the national IoT expansion – and establishing a standard for countless new IoT ecosystems and digital applications.
> Enterprise IoT
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> Subscribe
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More on the topic
IoT ecosystems for smart buildings
#### IoT ecosystem pays off for buildings
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IoT ecosystems for smart buildings
#### IoT ecosystem pays off for buildings
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Internet of Things for smart buildings
#### Flat roof that finds holes on its own
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Internet of Things for smart buildings
#### Flat roof that finds holes on its own
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Internet of Things for smart buildings
#### A burning passion for the Internet of Things
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Internet of Things for smart buildings
#### A burning passion for the Internet of Things
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# TV packages for home & away
More exciting, more entertaining, more intuitive – discover the widest range of sports, films and series on the most popular TV in Switzerland.
## blue TV
The best entertainment, tailored to you
* Up to 330 + channels
* Up to 2000 h recording and 7-day Replay
* Switzerland’s widest choice of live sport
* More than 6,000 films & series on demand
from 0.–/mth. (+ Internet from 59.90/mth.)
blue Play
blue Sport
More Live TV
blue Music
Enjoy more than 20,000 premium series, Swiss films, children’s programmes, exclusive TV hits and much more, all free with no adverts.
Find out more(opens in new tab)
Watch a video
The best sport highlights. All the UEFA Champions League matches, with background info, interviews and much more.
Find out more(opens in new tab)
More channels, experience more. Enjoy a huge selection of channels, which you can easily sort the way you want.
Find out more
Unique music enjoyment. Coverage from the best-known festivals, exclusive live acts and background stories.
## blue TV – much more than television
Find out more
Never miss a thing again
Replay gives delayed viewing up to seven days later on all channels. Recordings (up to 2000 h / approx. 800 films) are stored for two years – or even forever using the archive function.
Enjoy more gaming
The blue TV subscription gives you access to a wide range of pre-installed gaming and music apps. Even free of charge for blue TV customers: Blacknut Gaming, blue Music, Radio.
## One place for all your entertainment
Don't search, just find
Personalised home screen for the clearest overview.
Daily tips from the editorial team
Be inspired by our entertainment experts.
New highlights every day.
No boredom – guaranteed: find new films every day.
Over 300 TV and radio channels
Find channels
## Blue TV at home or on the go
Using a TV-Box, smart TV or the app, at home or on the move – blue TV gives you the best entertainment, always and everywhere.
## Swisscom Box 21
More content, a lot of extra functions, easy to use: Swisscom blue TV with the Swisscom Box 21.
Find out more
## Apple TV 4K
Apple TV 4K, now with blue TV App, combines the best TV experience with your favourite Apple devices and services.
Find out more
##  Frequently asked questions about TV
#### Which TV subscriptions are there?
The blue TV subscriptions offer a huge choice of channels, the popular Replay and recording functions as well as a varied entertainment offering with blue Play and blue Premium.
blue TV S | blue TV M | blue TV L | blue TV XL
---|---|---|---
150+ channels | 290+ channels | 330+ channels | 330+ channels
30 h Replay
without fast-
forwarding | 7-day Replay with fast-
forwarding | 7-day Replay with fast-
forwarding | 7-day Replay with fast-
forwarding
No recording | 240 hours of recording | 2,000 hours of recording | 2,000 hours of recording
Also use on 3
mobile devices | Also use on 3 mobile

text: blue TV S | blue TV M | blue TV L | blue TV XL
---|---|---|---
150+ channels | 290+ channels | 330+ channels | 330+ channels
30 h Replay
without fast-
forwarding | 7-day Replay with fast-
forwarding | 7-day Replay with fast-
forwarding | 7-day Replay with fast-
forwarding
No recording | 240 hours of recording | 2,000 hours of recording | 2,000 hours of recording
Also use on 3
mobile devices | Also use on 3 mobile
devices | Also use on 5 mobile
devices | Also use on 5 mobile devices
| blue Play: Free media
library | blue Play: Free media
library | blue Play: Free media library
|  |  | blue Premium: unlimited
entertainment with series,
documentaries, sports and
more
Go to subscription overview
#### What are the benefits of a Swisscom TV subscription?
With a blue TV subscription, you can expect a huge selection of channels, Replay and recordings, Switzerland’s widest choice of live sport and more than 4,000 films and series on demand. With blue Play and blue Premium, Swisscom offers a wide range of TV entertainment and streaming of your favourite content. Also available on several TV sets simultaneously! You can access blue TV from anywhere: on a TV box, on smart TV or on the move via app on a smartphone.
#### How can I switch my current TV subscription to Swisscom?
If you would like to switch to Swisscom from another TV provider, select your blue TV subscription online. When ordering, simply provide your information and follow the subsequent instructions. Swisscom will then manage the subscription change for you.
#### Which TV channels and options are included in the Swisscom TV subscription?
Check out the channel list for all the TV and radio channels included with blue TV. There are also a number of blue TV add-on packages available for additional premium channels, series, films and sport packages. Additional options, such as Replay Comfort for Replay without the advertising, Multiroom for blue TV on additional TVs or extra archive storage, are also available.
#### Can I watch blue TV on multiple TVs and mobile devices?
Yes, with a TV subscription from Swisscom, you can enjoy blue TV on up to 5 TVs (Swisscom TV-Box, Apple TV 4K or Smart TV). For this, you need the Multiroom Max option for CHF 9.90/month. (Up to 4 additional streams). Find out more
You can also use blue TV on additional mobile devices (smartphone, tablet or laptop). at no extra cost. How many devices you can use at the same time depends on the subscription/content you choose
Go to overview
#### Does the Swisscom TV subscription include the recording function or a TV app?

text: You can also use blue TV on additional mobile devices (smartphone, tablet or laptop). at no extra cost. How many devices you can use at the same time depends on the subscription/content you choose
Go to overview
#### Does the Swisscom TV subscription include the recording function or a TV app?
Yes, the recording function is included with the blue TV M, L and XL TV subscriptions. The blue TV app is available with all TV subscriptions on your tablet, laptop and mobile phone or at home on all your TV sets with Multiroom. The app is available for iOS and Android and lets you download all the content from your blue TV subscription free of charge to watch on the move and offline. Find out more
### What others say about us
#####  Customer satisfaction: Number 1
Switzerland’s most popular TV option
#####  Climate-neutral
All subscriptions purchased from Swisscom are climate-neutral – at no extra cost to you.

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Make calls abroad with the Voice Travel package
Select the Voice Travel package for the zone of your choice.
You can buy Voice Travel packages from the Swisscom Cockpit while still in Switzerland or when you're abroad. The connection is free, and you will not incur any costs in Switzerland or abroad.
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Voice Travel 60 minutes 1
| EU/Western Europe | 15.90 / package
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| World 1 | 29.90 / package
| World 2 | 49.90 / package
| Rest of the world | 59.90 / package
1  Per-second billing. The call package is valid for 12 months in all countries in the relevant zone. Once the 60 minutes are up, the call will be terminated automatically. You can then continue to make calls at the standard tariff or order a new Voice Travel package.
Cockpit
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#### EU/Western Europe list of countries
* * *
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France*, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands*, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom*, Vatican City State
*without overseas territories
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#### World 1 list of countries
* * *
Alaska (USA), Albania, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Colombia, Ecuador, Egypt, Fiji, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kenya, Kosovo, Kuwait, Macau, Malaysia, Mexico, Moldova, Montenegro , Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Seychelles, Serbia, Singapore, South Africa, South Korea, Sri Lanka, St. Croix (US), St. John (US), St. Thomas (US), Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Uruguay, USA, Western Sahara (MA)
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#### World 2 list of countries
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Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, BritishVirgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Chad, Congo (Brazzaville), Congo (Kinshasa), Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, French Guiana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iraq, Iran, Ivory Coast, Jamaica, Jordan, Kyrgyzstan, Laos, Lesotho, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Montserrat, Mozambique, Myanmar (Burma), Nicaragua, Nigeria, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Réunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
* * *
#### Rest of the world list of countries
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Angola, Bhutan, Burkina Faso, Central African Republic, Equatorial Guinea, Gambia, Lebanon, Madagascar, Malawi, Mauritania, Niger, Palestine, Togo, Yemen, Ethiopia, Zimbabwe
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Activate the data packages directly in the Swisscom Cockpit
* * *
Buy attractive data packages at a click
Clear notifications (e.g. red signals, SMS) on expiry or use of data volume
Full overview of remaining data volume and expiry
* * *

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POS system for the retail sector
* Business POS
* Fisherprice Infos Tabs
* POS system for the food service sector
* POS system for the retail sector
* POS system for hairdressers
* Electronic cash registers
* Consultation
* Business POS configurator
* Business POS
* Fisherprice Infos Tabs
* POS system for the food service sector
* POS system for the retail sector
* POS system for hairdressers
* Electronic cash registers
* Consultation
* Business POS configurator
## Business POS: retail
# Simple sales register system
for the Swiss retail trade
Go to offer
Go to offer
Go to Enterprise Customers
Go to Enterprise Customers
Simplify retail shopping for your customers and also offer your items via an integrated online shop. The POS system manages stock levels for you centrally, allowing you to offer Internet pre-ordering with collection from a shop as well. Move with the times: we will accompany you every step of the way.
## Rent an easy-to-use POS system for the retail sector
Alongside the usual functions of a sales register, the modern Business POS system also supports you with an online shop, stock management, digital customer lists and other practical functions.
Despite the extensive possibilities, the system is quick and simple to learn and use. If you need further assistance at any time, the monthly rental price also includes a support hotline. And to ensure a successful start, we support you directly on site and set up the POS system together with you.
##### Your customers...
* let them shop online and on your premises
* turn them into regular customers
* get to know and advise them better
* * *
## Maintain an overview of items and stock
Enter your items quickly and easily. The barcode scanner can even recognise resale items automatically. Whether customers buy online or in store, the central stock management function keeps you up to date with your current inventory.
## Serving customers online as well
Enhance your online presence by selling your items in your own online shop. It is easy to create your own website in just a few clicks.
## Improve your business figures
Maintain an overview of your current KPIs in clear charts and access them from home via your PC or smartphone. You will be able to recognise trends and risks immediately and make decisions with more confidence.
### Your benefits
Generates sales, even outside of opening hours, as the online shop is available to customers at all times.
Provides clarity and security, allowing you to manage more than just the sales register centrally via one system and ensuring you have an overview at all times.
Saves time and money, as the comprehensive software covers many functions at the same time. What's more, there are no expensive interfaces to external systems.
### When is this the right solution?

text: Provides clarity and security, allowing you to manage more than just the sales register centrally via one system and ensuring you have an overview at all times.
Saves time and money, as the comprehensive software covers many functions at the same time. What's more, there are no expensive interfaces to external systems.
### When is this the right solution?
Business POS is the ideal solution in the food, sport, flower, jewellery or clothing retailer sector and for other specialist stores, if you are opening a new or additional store, or if your current POS system is outdated. It is also ideal for enhancing your online presence and optimising other processes.
The versatile POS system makes it extremely easy to set up your own online shop. Are you a little cautious when it comes to digitisation? We understand and that’s why we support you every step of the way. We assist you with the initial installation on your premises and afterwards you can contact our free support hotline at any time.
If you have several shops, or sometimes find it difficult to keep track of everything, Business POS will do it for you. The POS system can manage items, stock, customer files, orders and KPIs for you centrally in one place. And you can also access this information from your smartphone or laptop when on the go or working at home.
#### A POS system with all the trimmings
* ######  Sales (POS) registers
* ######  Software
* ######  Support
#### The right POS system for every situation
* * *
#### On the shop counter –
enforeDasher
The large touch screen, with a rear screen for customers and integrated receipt printer, offers you everything you need for handling payments in a compact form. You can connect cash drawers, scanners and other devices at any time.
* Find out more
#### Stay mobile anywhere in the shop or business –
enforeDonner
Stay with your customers on the sales floor: with the handy enforeDonner you can check stock levels, take orders and even handle payments with the integrated card reader. Also practical for stock management and for scanning incoming goods.
* Find out more
#### Space-saving device on the counter or in the warehouse – enforeComet
The simple screen always shows you what has been sold online and in store. And thanks to the touch screen, you can manage reservations and customer requests easily. enforeComet is also really flexible thanks to various stands and wall brackets as well as its external device ports.
* Find out more
#### More than just a POS system​
* * *
A wide range of functions
* Sales register (POS) system
* Business reports and statistics​
* Item management ​
* Warehouse management​
* Customer management and retention​
* Online reservation system
* Online shop
* Staff planning
Flexible cloud solution
* Access from a smartphone, tablet and laptop
* Always up-to-date thanks to automatic updates
* Switches automatically to mobile network in the event of outages
* Adjustments immediately visible on all devices
* Additional sales registers are available straight after login
* Access information anytime and anywhere
* Secure data, even in the event of a defect or outage

text: * Item management ​
* Warehouse management​
* Customer management and retention​
* Online reservation system
* Online shop
* Staff planning
Flexible cloud solution
* Access from a smartphone, tablet and laptop
* Always up-to-date thanks to automatic updates
* Switches automatically to mobile network in the event of outages
* Adjustments immediately visible on all devices
* Additional sales registers are available straight after login
* Access information anytime and anywhere
* Secure data, even in the event of a defect or outage
#### Effective support for your future
* * *
How to get started
On-site commissioning and training on the most important points
Further support and setup via phone and remote access for the first 30 days
How we provide you with further support
Free support hotline for telephone assistance with technical problems as well as application support via remote access, even after the 30 days have expired
Free replacement device in the event of a defective sales register
* «The POS system is as useful as an efficient staff member.»
At Shukrane Maliqi’s cake shop in Brig, sweet dreams really do come true. To make sure the figures are as spot on as her recipes, she uses Swisscom’s new POS system.
> Read full story
* «I can help my employees without having to be there myself.»
Products from farms in the region for the town population - that is the concept of the "Gnuss Buur" farm shop. The manager, Daniela Hadorn, can access the cash register system from anywhere, which means she can help the employees even when she's not in the shop.
* «The efficiency, the design and the ease of use convinced me.»
Zeitlos – Das Wohnatelier attaches great importance to sustainability. It has found a sustainably good solution with Business POS - the smart cash register system from Swisscom for SMEs. For the owner, Peter Pohlisch, it is the most important tool in his daily routine.
> Read the whole story
* Increase customer satisfaction and loyalty
Make a note of purchases and individual requests in the digital customer file. No matter who serves the customer on the next visit, their requirements can be catered for. What's more, you can inspire your customers with a digital loyalty card and a loyalty programme.
* Fast when you need it fast
Train new employees and temporary staff in just 15 minutes, after which they can work with the POS system themselves. The fast payment processing also prevents queues.
* Have better discussions with customers
Advise your customers straight away whenever questions arise. Even when you are not on the premises, you can see the current stock level, item information and individual customer requests in the customer file directly on your smartphone or enforeDonner.
### The top functions of the retail POS
#### Manage and customise things yourself
Manage items clearly and quickly
* * *

text: * Have better discussions with customers
Advise your customers straight away whenever questions arise. Even when you are not on the premises, you can see the current stock level, item information and individual customer requests in the customer file directly on your smartphone or enforeDonner.
### The top functions of the retail POS
#### Manage and customise things yourself
Manage items clearly and quickly
* * *
At the beginning, we record your item data in the POS system together with you. Afterwards, you can easily create new data yourself or change existing data in a matter of seconds and without any IT expertise. You can even record resale items automatically with the barcode scanner.
#### Simply get started
Operation is really easy
* * *
Thanks to the intuitive interface, you and your employees can find your way around the system as quickly and easily as on a smartphone. Even processes that are not used every day can be carried out quickly and easily with the modern POS system.
#### Understand and retain customers
Set up a customer database and loyalty programme
* * *
Create a customer file directly in the POS system. There you can see all past purchases and notes on individual wishes, which in turn enables you to align your offers and advice even better with customer requirements. You can also ensure that your customers buy from you again with an attractive loyalty programme.
#### Stock management via all channels
Complete stock level at a glance at all times
* * *
Regardless of whether you have several shops or also operate an online shop, centralised stock management gives you a complete overview in one place. You can see immediately which items are still in stock and which are running low.
#### Enhance your online presence
Start an online shop simply
* * *
Offer your customers individual items or vouchers for sale online. It is easy to create your own online shop and integrate it into your website in a few simple steps. Still haven't got a website? No problem, this is also possible with Business POS.
#### Everything in view
Check sales figures and stock levels from anywhere
* * *
Whether on the road from a smartphone, in the office on a computer or directly on the POS system in the shop: view your current KPIs and orders at any time.
#### Assign user rights
Authorise and restrict access
* * *
Determine yourself who should have access to which areas of the POS system. Based on the role of your employees or the involvement of third parties from fiduciary or accounting areas, you decide which permissions the respective persons receive.
#### Interface and data export
Simplify your accounting
* * *
Connect the POS system to your Abacus accounting system or export the data and transfer it to any accounting program (as an Excel-CSV file). To simplify cooperation with fiduciaries, you can provide direct access to the POS system with additional logins.
* * *
* * *
#### Offer conditions
* __
Offer conditions Business POS
(PDF file, English)
Overview
Gastronomy
Retail
Hairdresser & Cosmetics
Hardware & Prices
---

text: ## Internet of Things (IoT)
#  Develop the business model of the future with the Internet of Things (IoT)
In our IoT magazine, discover how companies are making intelligent use of the established Internet of Things and getting ready for the future.
##  The Internet of Things has the potential to revolutionise processes and enable entirely new business models.
If you build a strong IoT system today, you will reap the rewards on the market tomorrow. We will help to get your innovations off the ground with state-of-the-art technologies, the latest expertise and a wealth of experience.
###  Wherever you are, we’ll help move you forward
Perhaps the IoT is a new topic for you. However, you recognise the opportunities that it offers your company. Or perhaps you already have a specific idea for an IoT project, but don’t have the resources to implement it successfully in the long term. Either way, our IoT experts will be happy to help. With their holistic approach, they simplify the complexities and guide you to the right decisions.
###  IoT-generated data – a valuable raw material
Would you like to launch new business models and establish innovative business processes, achieve cost savings or offer your customers new forms of interaction? The data generated by the IoT is the key to achieving this. Swisscom equips you with everything you need for an IoT system that creates added value: from reliable connectivity, advice, solution design and implementation to rollout and operation. Whether you require our services for specific scenarios or are looking for an end-to-end IoT solution, you will benefit from the technology leadership of Swisscom and its IoT ecosystem partners.
##  Welcome to the fascinating world of business IoT
How do companies use IoT-generated data? For smart coffee machines, for instance. The following video shows you how it works.
##  Discover our portfolio of IoT solutions
IoT Connectivity is the basis for your IoT project while our IoT Services and Enablers are the engine. We offer you comprehensive services for both, plus fast connectivity in the IoT Webshop.
##  IoT Connectivity
We network your IoT devices securely and reliably. You will receive the best IoT connectivity for your use case from our extensive technology portfolio.
Find out more
##  IoT Services & Enablers
Implement your IoT solution with our proven IoT products and services, including full-service solutions, IoT devices and IoT consulting throughout the entire project.
Find out more
##  IoT Webshop
Get started right away and simply order IoT Connectivity from the IoT Webshop, as the basis for your IoT project.
Go to IoT Webshop
##  Why Swisscom is the perfect partner for your IoT project
Take advantage of our comprehensive expertise, from advice and implementation to operation and analyses.
Rely on outstanding network coverage throughout Switzerland and the world with the leading IoT networks.
Benefit from our company and industry-specific, vertically integrated solutions.
__ ‘A tailored IoT solution resulting from close collaboration.’
Christian Schollenberger , Global Head of IT , Rhomberg Sersa Rail Holding GmbH

text: Go to IoT Webshop
##  Why Swisscom is the perfect partner for your IoT project
Take advantage of our comprehensive expertise, from advice and implementation to operation and analyses.
Rely on outstanding network coverage throughout Switzerland and the world with the leading IoT networks.
Benefit from our company and industry-specific, vertically integrated solutions.
__ ‘A tailored IoT solution resulting from close collaboration.’
Christian Schollenberger , Global Head of IT , Rhomberg Sersa Rail Holding GmbH
* Find out more
__ ‘Swisscom is certainly leading the way when it comes to understanding IoT technology.’
Nicolas Noth, CMO, autoSense AG
* Find out more
__ ‘The secure IoT solution makes us more efficient and boosts customer satisfaction.’
Patrick Stirnimann, Head of Technology, Digitalisation & IT (DACH), Selecta AG
* Find out more
__ ‘Swisscom's IoT platform offers everything we need, out-of-the-box.’
Mirko Djuric, CEO, Lifetec AG
* Find out more
__ ‘LPN enables us to analyse energy consumption data much more effectively.’
Patrik Lanter, CEO NeoVac Group
* Find out more
__ ‘Thanks to soil moisture monitoring, the crops are better protected from disease.’
Reto Minder, farmer in Jeuss (FR)
* Find out more
##  Catch up on the latest IoT knowledge
##  IoT magazine
Read about how companies are making intelligent and profitable use of the established Internet of Things.
Go to free download
##  IoT and business analytics
Discover what business analytics can do and how to implement successful IoT projects.
Go to free download
##  Focus on the latest technologies
IoT, 5G, Edge Cloud. Discover how new technologies are contributing to innovation.
Go to free download
##  Mobility ecosystem with IoT
autoSense provides smart, IoT-based networking solutions for individual vehicles and entire fleets.
Go to free article
##  From IoT to data-driven business
Moving from IoT to a data-driven business involves more than just connectivity. Five answers and tips for a successful digital transformation.
Go to free article
##  Get added value from your data
How do companies gain added value from their data? Swisscom’s Rethink framework helps companies to discover potential and applications.
Go to free article
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: Please enable JavaScript for better browser functionality
# Contact Center Services
We will be happy to help you with individual advice.
* * *
* * *
#### Please contact me
* * *
* * *
First name*
__
Name*
__
Company
__
Phone number
__
E-Mail*
__
I am interested in*
Comprehensive advice related to my contact center strategy
For specific IT solutions within my contact center
Outsourcing of my contact center
Other contact center services
__
* * *
Can we help you with anything else?*
__
Is there anything else you'd like to add?
__
All fields marked with * must be completed.
Submit
* * *
* * *
Captcha *
#### Why is it a good idea to develop your contact center further with Swisscom?
People-centred approach for complex challenges: We put your customers at the centre of all we do, using the technologies that best suit your business. This approach guarantees an improved customer experience.
Competent partner: Our team includes more than 25 experts across a wide range of topics, from UX specialists to operation managers. Our consultants can help make your CC vision a reality.
Expertise in automation: to free your staff from routine and repetitive tasks, we also offer professional advice on automating processes to increase your productivity and profitability.
Contact Center Outsourcing: We provide everything that companies need for a swift, successful implementation of outsourcing projects and support you through every stage, from advice through implementation to the operation of your customised contact center solution across a wide range of sectors (e.g. commercial and technical helpdesks, in-house switchboards, information services).
‘Thanks to the ever reliable and flexible processing of customer cases by Swisscom Services Ltd, we have been able to expand our customer service offering.’
Mario Pfammatter, Crealogix Ltd

text: # Fixed network options
You can subscribe to any options at any time in the My Swisscom Customer Center.
## For telephony
#### Up to 500 minutes of free international calls
#### International Fixed Network option 500 A
Calls to the fixed networks of all countries in the EU/UK, USA and Canada.
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (incl. Vatican), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA
* Up to 500 min/mth free
* From 500 min/mth 0.12/min to the fixed network
Price per month
9.–
You can choose this option when you place your order or subscribe to it later on My Swisscom.
#### International option 500 A
Calls to the fixed and mobile networks of all countries in the EU/UK, USA and Canada.
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (incl. Vatican), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA
* Up to 500 min/mth free
* From 500 min/mth 0.12/min to the fixed network
* From 500 min/mth 0.42/min to the mobile network
Price per month
19.–
You can choose this option when you place your order or subscribe to it later on My Swisscom.
#### Up to 100 minutes of free international calls
#### International option 100 A
Calls to the fixed and mobile networks of all countries in the EU/UK, USA and Canada.
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy (incl. Vatican), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA
* Up to 100 min/mth free
* From 100 min/mth 0.12/min to the fixed network
* From 100 min/mth 0.42/min to the mobile network
Price per month
9.–
You can choose this option when you place your order or subscribe to it later on My Swisscom.
#### International option 100 B
Calls to the fixed and mobile networks of all tariff zone B countries.
Australia, Israel, Japan, Mexico, New Zealand, South Korea, Taiwan:
* Up to 100 min/mth free
* From 100 min/mth 0.25/min to the fixed network
* From 100 min/mth 0.55/min to the mobile network
Argentina, Bahamas, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Egypt, Hong Kong, Indonesia, Malaysia, Peru, the Philippines, Russia, Singapore, Sri Lanka, South Africa, Thailand, Turkey, Venezuela:
* Up to 100 min/mth free
* From 100 min/mth 0.50/min to the fixed network
* From 100 min/mth 0.80/min to the mobile network
India, Lebanon, Nigeria, Pakistan, Paraguay, Saudi Arabia, United Arab Emirates, Vietnam:
* Up to 100 min/mth free

text: Argentina, Bahamas, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Egypt, Hong Kong, Indonesia, Malaysia, Peru, the Philippines, Russia, Singapore, Sri Lanka, South Africa, Thailand, Turkey, Venezuela:
* Up to 100 min/mth free
* From 100 min/mth 0.50/min to the fixed network
* From 100 min/mth 0.80/min to the mobile network
India, Lebanon, Nigeria, Pakistan, Paraguay, Saudi Arabia, United Arab Emirates, Vietnam:
* Up to 100 min/mth free
* From 100 min/mth 1.00/min to the fixed network
* From 100 min/mth 1.30/min to the mobile network
Iran, Macau, Martinique, Mongolia, Namibia, Panama, Puerto Rico:
* Up to 100 min/mth free
* From 100 min/mth 1.50/min to the fixed network
* From 100 min/mth 1.80/min to the mobile network
Price per month
14.–
You can choose this option when you place your order or subscribe to it later on My Swisscom.
#### International option 100 C
Calls to the fixed and mobile networks of all tariff zone C countries.
Albania, Algeria, Belarus, Bosnia Herzegovina, Ecuador, Kosovo, Moldova, Montenegro, Morocco, Northern Macedonia, Palestine, Serbia, Tunisia:
* Up to 100 min/mth free
* From 100 min/mth 0.50/min to the fixed network
* From 100 min/mth 0.80/min to the mobile network
Bolivia, Ghana, Guadeloupe, Guatemala, Jamaica, Jordan, Kenya, Mauritius, Tanzania, Uruguay, Zimbabwe:
* Up to 100 min/mth free
* From 100 min/mth 1.00/min to the fixed network
* From 100 min/mth 1.00/min to the mobile network
Angola, Armenia, Azerbaijan, Bahrain, Bangladesh, Barbados, Bermuda, Brunei, Cambodia, El Salvador, Ethiopia, Georgia, Honduras, Iraq, Kazakhstan, Kuwait, La Réunion, Laos, Mozambique, Nicaragua, Oman, Qatar, Senegal, Trinidad and Tobago, Uzbekistan:
* Up to 100 min/mth free
* From 100 min/mth 1.50/min to the fixed network
* From 100 min/mth 1.80/min to the mobile network
Price per month
19.–
You can choose this option when you place your order or subscribe to it later on My Swisscom.
#### Free calls to the Swiss mobile network
#### Option Mobile Flat
Free calls to the Swiss mobile network (incl. Swisscom Mobile Lichtenstein)
* Unlimited calls to the Swisscom mobile network
* Unlimited calls to other providers’ mobile networks
Price per month
9.–
You can choose this option when you place your order or subscribe to it later on My Swisscom.
#### Additional phone number
#### Second phone number option
Additional phone number for your fixed line so that you can make multiple calls at the same time.
* COMBOX® pro for all telephone numbers
* Additional options (e.g. tariff options) apply to all telephone numbers
* Telephone directory listing and 1 free telephone directory
* “Second phone number” option is available with Swisscom Line basic, inOne home and inOne home light.
Price per month
15.–
You can choose this option when you place your order or subscribe to it later on My Swisscom.
#### Domestic / international tariffs

text: * COMBOX® pro for all telephone numbers
* Additional options (e.g. tariff options) apply to all telephone numbers
* Telephone directory listing and 1 free telephone directory
* “Second phone number” option is available with Swisscom Line basic, inOne home and inOne home light.
Price per month
15.–
You can choose this option when you place your order or subscribe to it later on My Swisscom.
#### Domestic / international tariffs
In combination with inOne Telephony L or M It is billed in 10-centime increments. Swisscom does not charge a connection setup fee. | Standard tariff Monday to Friday 7 am – 7 pm | Off-peak tariff Monday to Friday 7 pm – 7 am, Saturday/Sunday and public holidaysPublic holidays are 1 and 2 January, Good Friday, Easter Monday, Ascension Day, Whit Monday, 1 August as well as 25 and 26 December
---|---|---
To the Swiss fixed network
| Included
| Included
To the Swisscom mobile networkAlso applies to M-Budget Mobile | Included
| Included
To the mobile networks of other providers
| Included
| Included
To 058 Corporate Access
| Included
| Included
SMS in the fixed network160 characters cost CHF 0.15. Each message may contain up to a maximum of 612 characters.
Customers with CPS (Carrier Preselection) with other telecom service providers (Sunrise, Orange, among others) also pay the connection fees to their respective provider | 0.15/SMS | 0.15/SMS
In combination with inOne Telephony S or Swisscom Line basicIt is billed in 10-centime increments. Swisscom does not charge a connection setup fee. | Standard tariff Monday to Friday 7am – 7 pm | Off-peak tariffMonday to Friday 7 pm – 7 am, Saturday/Sunday and public holidaysPublic holidays are 1 and 2 January, Good Friday, Easter Monday, Ascension Day, Whit Monday, 1 August as well as 25 and 26 December
---|---|---
To the Swiss fixed network
| 0.08/min. | 0.04/min.
To the Swisscom mobile networkAlso applies to M-Budget Mobile | 0.32/min.
| 0.27/min.
To the mobile networks of other providers
| 0.35/min.
| 0.30/min.
To 058 Corporate Access
| 0.08/min.
| 0.04/min.
SMS in the fixed network160 characters cost CHF 0.15. Each message may contain up to a maximum of 612 characters.
Customers with CPS (Carrier Preselection) with other telecom service providers (Sunrise, Orange, among others) also pay the connection fees to their respective provider | 0.15/SMS | 0.15/SMS
To business numbers
|
---|---
0800 | free
0840 / 0842 / 0844 / 0848 | max. CHF 0.081/min.
0900 / 0901 / 0906 | separate price information provided by the service provider
#### To short numbers
Prices for short numbers (PDF, 56 kB)(opens in new tab)
> Tariffs for calling the information numbers 1811 and 1145
In combination with inOne Telephony LCalls to business, short-dial and special numbers are chargeable.The standard tariff for the country applies after 30 min./month. |
---|---

text: To business numbers
|
---|---
0800 | free
0840 / 0842 / 0844 / 0848 | max. CHF 0.081/min.
0900 / 0901 / 0906 | separate price information provided by the service provider
#### To short numbers
Prices for short numbers (PDF, 56 kB)(opens in new tab)
> Tariffs for calling the information numbers 1811 and 1145
In combination with inOne Telephony LCalls to business, short-dial and special numbers are chargeable.The standard tariff for the country applies after 30 min./month. |
---|---
Calls to the fixed network for country group 1/tariff zone AAndorra, Belgien, Bulgarien, Dänemark, Deutschland, Estland, Färöer Inseln, Finnland, Frankreich, Gibraltar, Griechenland, Grossbritannien, Irland, Island, Italien (inkl. Vatikan), Kroatien, Lettland, Litauen, Luxemburg, Malta, Monaco, Niederlande, Norwegen, Österreich, Polen, Portugal, Rumänien, San Marino, Schweden, Slowakische Rep., Slowenien, Spanien, Tschechische Rep., Ungarn, Zypern, USA (inkl. Alaska und Hawaii, ohne Territorien/Aussengebiete der USA), Kanada. Ohne Überseegebiete (z.B. frz. Guyana, Guadeloupe, Martinique, La Réunion, etc.) | Unlimited phone calls (24/7)
In combination with inOne Telephony M and S,
Swisscom Casa and Swisscom Line basic A surcharge of CHF 0.30/min is levied on calls to special numbers (e.g. premium numbers, shared-charge services, business numbers, etc.). It is billed in CHF 0.10 blocks | To the fixed network | To the mobile network
---|---|---
Country Group 1Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Great Britain, Hungary, Iceland, Ireland, Italy (Vatican included), Latvia, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, USA (incl. Alaska and Hawaii, not including territories/external territories), Vatican City. Without overseas territories (e.g. French Guyana, Guadeloupe, Martinique, Reunion etc.)
| 0.12/min. | 0.42/min.
Country Group 2Australia, Israel, Japan, Mexico, New Zealand, South Korea, Taiwan, Ukraine
| 0.25/min.
| 0.55/min.
Country Group 3Albania, Algeria, Argentina, Bahamas, Belarus (White Russia), Bosnia-Herzegovina, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Indonesia, Kosovo, Libya, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Venezuela
| 0.50/min.
| 0.80/min.
Country Group 4Benin, Bolivia, Cameroon, Cape Verde Islands, Congo (Republic of the Congo), Congo (Democratic Republic), Cuba, Ghana, East Timor, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Kenya, Lebanon, Madagascar, Mauritius, Nigeria, Pakistan, Paraguay, Saudi Arabia, Syria, Tanzania, Togo, United Arab Emirates, Uruguay, Vietnam, Zimbabwe
| 1.00/min. | 1.00/min.
Country Group 5 All countries not listed in in country groups 1-4, including USA external territories
| 1.50/SMS | 1.50/SMS
#### Satellite connection
Price list (PDF, 170 KB)(opens in new tab)
#### National STD codes
More and more countries are abolishing the national STD codes and integrating them into the phone number. In these cases only the country code and the phone number should be chosen.
Example:
You want to call someone in Aachen, Germany:
* Country code0049
* National STD code without the initial 0241
* Telephone number515 15 15

text: | 1.50/SMS | 1.50/SMS
#### Satellite connection
Price list (PDF, 170 KB)(opens in new tab)
#### National STD codes
More and more countries are abolishing the national STD codes and integrating them into the phone number. In these cases only the country code and the phone number should be chosen.
Example:
You want to call someone in Aachen, Germany:
* Country code0049
* National STD code without the initial 0241
* Telephone number515 15 15
* Phone number for a call to Aachen0049 241 515 15 15
All ISD and STD codes (PDF 554 kB, german)(opens in new tab)
#### Evening and Weekend Call International
For some countriesGermany, France, Italy (including Vatican City), Austria, Liechtenstein, Great Britain, Canada, USA, Australia, Denmark, Finland, Israel, Luxembourg, New Zealand, Norway and Sweden. particularly low tariffs apply in the evening and at weekends. The following applies for calls to corresponding fixed networks from Monday to Friday from 7 pm to midnight
and at weekends:
The first call minutes will be billed at the normal price up to the maximum amount of three francs. After that you can continue your call for the rest of the hour for free. At the end of this hour the normal charge per minute will apply.
Swisscom bills in blocks of CHF 0.10. Please note that your call charge meter displays the normal price and the price of this offer is only taken into account on the bill.
#### Top Number
A telephone number as individual as you. Top Numbers have been divided into various classes
Class | Description | Examples | One-off charge per phone number
---|---|---|---
E | Any unallocated number
available that does not belong
to class C or D.
| 031 971 20 30
031 456 78 91
044 629 11 72
(Date of birth) | CHF 100.-
D | 3 x 2 identical digits
2 identical 2-digit blocks
3 zeros at the end
| 041 811 77 33
061 772 56 56
071 837 38 39
044 845 30 00
| CHF 200.-
C | 3 identical 2-digit blocks
2 identical 3-digit blocks
2 x 3 identical digits
3 indentical row of ten
2 blocks of 100
2 x 3 identical digits
3 blocks with the same digits each
| 021 762 62 62
031 7 244 244
0 333 451 777
0 316 816 516
052 4 500 600
0 369 370 371
044 333 22 55
| CHF 800.-
Price from
100.–
Top Numbers can be ordered by calling the freephone number 0800 800 800
#### COMBOX® for your mobile and fixed network
COMBOX® will take the calls you cannot answer yourself.
Find out more
#### Previous offers
* Half-price Mini-Combi subscription
(opens in new tab)
* Half-price Combi subscription
(opens in new tab)
* Half-price National subscription
(opens in new tab)
* Half-price International subscription
(opens in new tab)
* Half-price Mini-Combi subscription for under 26s
(opens in new tab)
* Flat-rate International subscription(opens in new tab)
###  Any questions?
​ Sales Hotline
0800 555 155
Mo–Sa 8.00–20.00
​ Chat

text: Find out more
#### Previous offers
* Half-price Mini-Combi subscription
(opens in new tab)
* Half-price Combi subscription
(opens in new tab)
* Half-price National subscription
(opens in new tab)
* Half-price International subscription
(opens in new tab)
* Half-price Mini-Combi subscription for under 26s
(opens in new tab)
* Flat-rate International subscription(opens in new tab)
###  Any questions?
​ Sales Hotline
0800 555 155
Mo–Sa 8.00–20.00
​ Chat
_​_ Swisscom Shop
Find a shop near you

text: ## CSIRT Rapid Response for SMEs
#  Immediate assistance for cyber and hacker attacks on your SME
Call us immediately in an emergency.
Go to offer
Cyber and hacker attacks are increasing significantly. SMEs are a popular target as their IT systems are often insufficiently protected. In an emergency, every second counts, but an ill-considered move may even increase the damage to the company. To make the right decisions under pressure and swiftly mitigate the damage to the company, you need experienced, well-trained experts.
In an emergency, call us so that our team of cybersecurity experts can immediately analyse your situation and provide guidance.
###  Your emergency task force
Even the most effective preventive measures cannot provide complete protection from cyber attacks. Should the worst happen, the first important step is to call Swisscom. We will analyse the incident in detail and identify the best course of action. You will receive our recommendations for effective emergency measures to mitigate the damage and isolate your systems.
Once the affected systems are isolated, you will fix the malware infection in accordance with our recommended course of action in order to restore normal operation. If required, we can also advise you on the next steps, such as reporting the incident to the authorities or pursuing a criminal prosecution.
####  How to proceed in an emergency
* On suspicion or occurrence of a cyber attack, call us immediately (available 24/7).
* Our team begins analysing the incident and affected IT systems as soon as possible.
* You receive recommendations for effective emergency measures.
###  Your benefits
* Our highly trained, highly experienced cybersecurity team is available 24/7.
* Close collaboration between our cybersecurity experts and your IT partner or IT department.
* You retain control over the next steps and associated costs at all times.
###  When is our immediate assistance the right solution?
Out of nowhere, your IT and the daily operations of your SME are paralysed. Your online shop is no longer available, and data cannot be accessed. The only accessible document is the instructions for where to pay the ransom to escape this horror scenario. Our experienced team of experts are there for your SME for precisely this type of cyber attack. The team analyses the situation as quickly as possible and provides you with a firm basis for making informed decisions and taking appropriate action.
###  Why Swisscom?
* Experience: Our cybersecurity experts successfully protect our own infrastructure and those of our customers.
* Availability: Available around the clock throughout Switzerland – and not just for Swisscom customers.
* All CSIRT (Security Incident Response Team) services are from Switzerland.
###  Immediate assistance in the event of a cyber attack
##  Immediate assistance in the event of a cyber attack
Report cyber attacks to us as quickly as possible. Our CSIRT (Cybersecurity Incident Response Team) is available around the clock.
0800 850 000
Calls are free. The charge for using this service is calculated on the basis of time and materials plus a flat rate fee. This offer is exclusively available to companies in Switzerland.
#####  Downloads

text: ###  Immediate assistance in the event of a cyber attack
##  Immediate assistance in the event of a cyber attack
Report cyber attacks to us as quickly as possible. Our CSIRT (Cybersecurity Incident Response Team) is available around the clock.
0800 850 000
Calls are free. The charge for using this service is calculated on the basis of time and materials plus a flat rate fee. This offer is exclusively available to companies in Switzerland.
#####  Downloads
* Factsheet CSIRT Rapid Response for SMEs
###  Swisscom’s support for SMEs in the event of a cyber attack
#### You have been the victim of a hacker attack
Your SME has been infected during a cyber attack, for example by ransomware. Operations come to a standstill and your data is no longer available. Your data will only be decrypted once a ransom demand has been paid.
As soon as a confirmed attack is reported by the customer, Swisscom’s cybersecurity experts analyse the attack vectors and contain the systems affected. We help you to remove malware and restore operations.
#### Suspect a security incident, but not entirely sure?
Your employees report that the systems are behaving strangely. This leads you to suspect a hacker attack on your SME, but you are not absolutely certain.
Our team of cybersecurity experts checks your systems thoroughly and provides an answer. If there has been an attack, we show you the steps needed to defend yourself and prevent the spread of malware. After a genuine attack, a forensic investigation provides the basis for establishing the course of action to be taken.
###  FAQs: cyber attacks on SMEs
#### What should I do if my SME has been hacked?
Report a security incident any time on our freephone number 0800 850 000. Our team of experts are available around the clock and will start to analyse the incident as soon as possible. This service is available to all Swiss SMEs, whether or not they are Swisscom customers.
#### Has our SME been hacked or not?
After you have reported an attack by telephone, we check whether or not there has really been an attack on your SME. Stay calm and don’t act in haste – this can often make the situation worse. If your SME has been the victim of a cyber attack, we will get to work.
#### Should we pay the ransom after a hacker attack – yes or no?

text: #### Has our SME been hacked or not?
After you have reported an attack by telephone, we check whether or not there has really been an attack on your SME. Stay calm and don’t act in haste – this can often make the situation worse. If your SME has been the victim of a cyber attack, we will get to work.
#### Should we pay the ransom after a hacker attack – yes or no?
We recommend that you should never pay the ransom because you have no guarantee that your data will be released once the ransom has been paid. By paying the money, the cyber criminals have got what they wanted and will use it to finance more crime. Paying the ransom demonstrates that you can be blackmailed and makes you a lucrative target. Lists of companies that have previously paid ransoms are traded on the dark net. What is preventing hackers from blackmailing you again? In a case such as this, it is better to involve a team of experts with a detailed plan for dealing with this type of scenario.
#### Who removes the malware and restores IT operations?
Swisscom’s CSIRT (Cybersecurity Incident Response Team) is primarily concerned with analysing the attack (the attacker’s modus operandi, identifying compromised systems, etc.). Your IT partner or your company’s IT department will handle the clean-up and restoration of your IT system.
The CSIRT recommends appropriate emergency measures to prevent the attack spreading further within your systems or the escalation of a data leak. We give you a recommended course of action to effectively eliminate the threat from the affected systems.
#### What is the cost of defending against a cyber attack on our SME?
This is highly dependent on the type and scope of the cyber attack and cannot be answered in general terms. The costs for using this service are calculated on the basis of time and materials plus a flat rate fee. You are always given a transparent maximum charge for the next step and can decide at any point whether or not to proceed.
__ «Wir sind mit den Ergebnissen des Well-Architected Review von Swisscom sehr zufrieden. Es hat uns geholfen den Workload zu verbessern. Zusammen mit den Cloud Architekten von Swisscom konnten wir eine Strategie entwickeln, um die IoT-Anwendung robuster zu machen und zukünftige Entwicklungen besser planen zu können.»
Product Owner, Bruker
* linktext
## Wir sind mit den Ergebnissen des Well-Architected Review von Swisscom sehr zufrieden. Es hat uns geholfen den Workload zu verbessern. Zusammen mit den Cloud Architekten von Swisscom konnten wir eine Strategie entwickeln, um die IoT-Anwendung robuster zu machen und zukünftige Entwicklungen besser planen zu können.»
Product Owner, Bruker
Eyebrow
__ «Wir sind mit den Ergebnissen des Well-Architected Review von Swisscom sehr zufrieden. Es hat uns geholfen den Workload zu verbessern. »
Product Owner, Bruker
1.   2.   3.
__ Previous __Next
###  Further information about cybersecurity
#####  Further cybersecurity offers
​ _​_
Call us
* 0800 055 055 (free)
​ _​_

text: Product Owner, Bruker
Eyebrow
__ «Wir sind mit den Ergebnissen des Well-Architected Review von Swisscom sehr zufrieden. Es hat uns geholfen den Workload zu verbessern. »
Product Owner, Bruker
1.   2.   3.
__ Previous __Next
###  Further information about cybersecurity
#####  Further cybersecurity offers
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

text: # blue Mobile S
* Unlimited surfing and calls within Switzerland
* Basic speed: up to 100 Mbit/s, incl. 5G
Price per month
_​_ 69.90/Mt.
**49.90/Mt.** with blue Benefit for Swisscom Internet customers
## More than a subscription
_​_ Unlimited surfing and calls within Switzerland
_​_ Speeds of up to 100 Mbit/s
_​_ All subscriptions from Swisscom are climate-neutral – at no extra cost to you.
## Details of the blue Mobile S subscription
#### In Switzerland
**Telephony** Calls to the mobile and fixed network. Billing is in 60-second increments.
---
Calls to all Swiss networks included Applies to standard calls and video telephony to all mobile and fixed networks in Switzerland and Liechtenstein. Excludes value-added services and special numbers.
0840 / 0842 / 0844 / 0848 – max. CHF 8.1 Rp. per minute
0900 / 0901 / 0906 – separate price information provided by the service provider
Incoming calls – no charge
Calls to EU/UK, USA, Canada – CHF 0.60 per minute EU/UK, USA, Canada: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (without overseas territories e.g. French Guyana, Guadeloupe, Martinique, Reunion, etc.), Germany, Gibraltar, Great Britain, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxemburg, Malta, Monaco, Norway, The Netherlands (without overseas territories), Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, USA (including Alaska and Hawaii, but not including US territories/insular areas), Vatican
Calls to Country Group 2 – CHF 0.80 per minute Australia (without Norfolk and Macquaire Island), Israel, Japan, Mexico, New Zealand, South Korea, Taiwan
Calls to Country Group 3 – CHF 1.20 per minute Albania, Algeria, Argentina, Bahamas, Belarus, Bosnia-Herzegovina, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Indonesia, Kosovo, Libya, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Venezuela
Calls to Country Group 4 – CHF 2.00 per minute Benin, Bolivia, Cameroon, Cape Verde, Congo (Republic of the Congo), Congo (Democratic Republic), Cuba, East Timor, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Kenya, Lebanon, Madagascar, Mauritius, Nigeria, Pakistan, Paraguay, Saudi Arabia, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam, Zimbabwe
Calls to all other countries – CHF 4.00 per minute
**SMS**
---
Send unlimited SMS within Switzerland and to other countries Excludes paid SMS services.
No charge for receiving SMS
You will find more information on the MMS service here
**Data**
---
Unlimited data transfer
Data download up to 100 Mbit/s
Data upload up to 50 Mbit/s
**Further prices**
---
No charge for call forwarding to your own COMBOX®
Call forwarding to the mobile or fixed network included Switzerland and Principality of Liechtenstein
#### Outside of Switzerland
**Telephony** Tariffs do not depend on the call destination. Calls are billed in 60-second increments, i.e. every full minute (or part thereof) is billed.
---
Incoming and outgoing calls in EU/UK – CHF 0.40 per minute

text: Data upload up to 50 Mbit/s
**Further prices**
---
No charge for call forwarding to your own COMBOX®
Call forwarding to the mobile or fixed network included Switzerland and Principality of Liechtenstein
#### Outside of Switzerland
**Telephony** Tariffs do not depend on the call destination. Calls are billed in 60-second increments, i.e. every full minute (or part thereof) is billed.
---
Incoming and outgoing calls in EU/UK – CHF 0.40 per minute
Incoming and outgoing calls in World 1 – CHF 1.50 per minute
Incoming and outgoing calls in World 2 – CHF 2.50 per minute
Incoming and outgoing calls in Rest of the World – CHF 3.– per minute
**SMS** Excludes value-added services and special numbers.
---
Send SMS from EU/UK countries for 0.27 per message
Send SMS from other countries for 0.40 per message
Receive free SMS worldwide
You will find more information on the MMS service here
**Data Data roaming is deactivated by default.**
---
Data packages from 14.90 / 30 days
#### This is how climate-neutral subscriptions work
* Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet boxes, TV boxes, WLAN boxes and smartphones).
* The Swisscom network is climate-neutral: Swisscom has been operating its entire network with 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
* Devices are climate-neutral: Swisscom’s own products such as Internet and TV boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
## Country division of the roaming zones
#### EU/UK
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France* , Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands* , Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom* , Vatican City State
#### World 1

text: ## Country division of the roaming zones
#### EU/UK
Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France* , Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands* , Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom* , Vatican City State
#### World 1
Alaska (USA), Albania, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Colombia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macau, Malaysia, Mexico, Moldova, Montenegro , Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Sudan, St. Croix (US), St. John (US), St. Thomas (US), Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA, Western Sahara (MA)
#### World 2
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, BritishVirgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville), Congo (Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guiana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Montserrat, Mozambique, Myanmar (Burma), Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Réunion (FR), RwandaSaba (NL), Samoa, Senegal, Sierra Leone, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & NevisSt. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, TunisiaTurks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
#### Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi*, Central African Republic, Chad, Comoros**, Cook Islands**, Djibouti*, East Timor, Equatorial Guinea, Ethiopia, Falkland Islands**, Gambia, Guam*, Iraq, Lebanon, Liberia*, Libya*, Madagascar, Malawi, Maldives**, Mauritania, Namibia*, New Caledonia*, Niger, Palau**, São Tomé & Príncipe**, Solomon Islands*, Somalia**, South Sudan**, Syria**, Togo, Turkmenistan**, Yemen, Zimbabwe
* In these countries, any inclusive data volume is not valid and data usage is only possible with a 10 MB package at 99.90
** Data roaming is not available in these countries
## Options for blue Mobile S
#### Connect Pack
Surf on 3 additional devices and make calls with the same phone number.
Premium Speed: Surfing at the fastest speed available, up to 2 Gbit/s with 5G.
Connect Pack can be used for the following devices:
Smartphones, Tablets, Smartwatches, Wearables, Trackers & Sensors
Price per month
20.–
Send a free SMS with **START CONNECTPACK** to **444**. Or activate the option directly on My Swisscom(opens in new tab) (Customer Center)
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Premium Speed

text: Price per month
20.–
Send a free SMS with **START CONNECTPACK** to **444**. Or activate the option directly on My Swisscom(opens in new tab) (Customer Center)
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Premium Speed
With the Premium Speed option, you enjoy surfing at the fastest speed available – at up to 2 Gbit/s with 5G.To use the 5G network, you will need a 5G-connected site and 5G-compatible smartphone. For more information on expansion of the network and availabilities, see www.swisscom.ch/5G
Price per month
10.–
Send a free SMS with **START PREMIUMSPEED** to **444**. Or activate the option direct on My Swisscom(opens in new tab) (Customer Center)
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### International Calls
How to make cheap calls abroad: For a fixed monthly price, you can make unlimited calls from Switzerland to fixed and mobile networks in the EU/UK, the USA and Canada.
The option is valid for the following countries:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey (UK), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA, Vatican
Price per month
20.–
Send a free SMS with **START INTERNATIONALCALLS** to **444**. Or activate the option directly on My Swisscom(opens in new tab) (Customer Center).
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Multi Device Options
With the Multi Device option, you can use your blue Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. With blue Mobile L, 4 additional devices are already included. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
More information(opens in new tab)
#### Callfilter and number blocking
The free Callfilter stops calls from suspicious call centres by blocking numbers that meet specific criteria.
Find out more(opens in new tab)

text: #  SIP Credentials
On this page:
Learn about and how to set up, manage and delete SIP Credentials. Also find frequently asked questions on SIP Credentials.
* What are SIP credentials?
* Set up
* Manage and delete
* Frequently asked question
##  What are SIP credentials?
SIP credentials allow you to use your Swisscom fixed network number on devices and VoIP clients from third-party providers or on Swisscom SIP telephones if using at a different location (nomadic use). They comprise a user name, an authentication name and a password. SIP credentials are linked to the relevant fixed network number and are confidential.
SIP credentials are unique to each fixed network number. Once configured on devices or VoIP clients from third-party providers or on Swisscom SIP telephones, they make it possible to make calls anywhere in the world. These calls are charged in accordance with your fixed network subscription and appear on your invoice. There are no additional charges for using SIP credentials. The costs are identical to normal fixed network calls.
##  Set up
To be able to use your SIP Credentials with devices and VoIP clients from third-party providers or on Swisscom SIP telephones, please follow the link bellow to My Swisscom (Customer Center).
To activate your SIP credentials, you first have to log on using two-step authentication. This consists of your Swisscom Login and an authenticated mobile number. You will be taken through the steps required if your mobile number is not yet authenticated. Once you have requested your SIP credentials you will receive an SMS with a user name, authentication name and password.
The information provided below must be entered in the devices (excluding Swisscom SIP telephones) or VoIP clients from third-party providers:
###
User name
| You receive your fixed network number by SMS
---|---
Authentication name
| You receive this by SMS
Password
| You receive this by SMS
Domain | swisscom.ch
Outbound Proxy | fs1.ims.swisscom.ch
Swisscom does not provide detailed configuration instructions due to the very high number of devices and third-party VoIP clients available. Swisscom does not offer technical support for SIP credentials for the same reason. If you require support for end devices or VoIP clients from third-party-providers, please contact the product manufacturer directly.
##  Manage and delete
SIP credentials must be handled with the same care as a bank card. Anyone who knows your SIP credentials can make telephone calls charged to you from anywhere in the world; these will then appear on your bill. The customer is responsible for ensuring that SIP credentials remain confidential.
If you think that your SIP credentials are being used by someone else, delete them on My Swisscom immediately.
If you give away or sell your telephone, make sure that the SIP credentials are removed from the device. Reset the device to factory settings in advance.
Zur Geräte-Anleitung
##  Frequently asked questions
#### I am having connection problems. What can I do?

text: If you think that your SIP credentials are being used by someone else, delete them on My Swisscom immediately.
If you give away or sell your telephone, make sure that the SIP credentials are removed from the device. Reset the device to factory settings in advance.
Zur Geräte-Anleitung
##  Frequently asked questions
#### I am having connection problems. What can I do?
Your phone service is interrupted briefly when SIP credentials are activated. If the service is still interrupted after 3 minutes, please press the reset button on the Swisscom router for a few seconds.
* Reset Internet-Box 3
* Reset Internet-Box 2
* Reset Internet-Box plus
* Reset Internet-Box standard
* Reset Internet-Box light
SIP end devices that support compromised codec, such as G.722, must support the RFC 4733 method for DTMF transmission. This RFC method is configured on all Swisscom end devices. “In-Band” DTMF (known as “Audio” for Gigaset) only works with G.711 and “SIP INFO” is not supported by Swisscom. We recommend configuring RFC 4733 or its predecessor RFC2833.
Swisscom does not provide technical support for SIP credentials. If you require support for end devices or third-party VoIP clients, please contact the product manufacturer directly.
#### What action is required on my part to be able to use my Swisscom SIP telephone at a different location (nomadic use)?
Die nomadische Nutzung eines Swisscom SIP Telefons HD-Phone Yealink T46G, HD-Phone Sarnen, HD-Phone Rousseau with base station ​will no longer be automatically supported from 3 May 2021. To still use a Swisscom SIP telephone at a different location, please use SIP credentials.
Note: the SIP credentials will be transferred to the Swisscom SIP telephone automatically, provided that it is connected to your router at home or at work.
#### What end devices and third-party VoIP clients does Swisscom support?
SIP credentials are compatible with lots of end devices and third-party VoIP clients. Swisscom does not accept liability for proper functioning and security. It is the customer's responsibility to select a device or software from a reputable supplier.
#### What does it cost to use SIP credentials?
All calls are billed according to your fixed network subscription. The costs are identical to normal fixed network calls. If you use a mobile app, we recommend that you purchase a Data Travel package to avoid roaming charges and keep your costs under control.
#### What is the difference between local SIP and SIP credentials?
Both allow the use of a Swisscom fixed network number: but in different situations:
* Local SIP is used to register IP-compatible devices and VoIP clients with the Swisscom router.
* SIP credentials on end devices and VoIP clients from third-party providers or Swisscom SIP telephones connect directly to the Swisscom network.
#### Is it necessary to reconfigure my end device/VoIP client after a software update?

text: Both allow the use of a Swisscom fixed network number: but in different situations:
* Local SIP is used to register IP-compatible devices and VoIP clients with the Swisscom router.
* SIP credentials on end devices and VoIP clients from third-party providers or Swisscom SIP telephones connect directly to the Swisscom network.
#### Is it necessary to reconfigure my end device/VoIP client after a software update?
The SIP credentials are not usually deleted during a software update. If you have problems after an upgrade, go to My Swisscom, click on Fixed network > "My telephone numbers" > "Manage SIP credentials". Select “renew” to receive new SIP credentials.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: Please enable JavaScript for better browser functionality
Request offer: Starter Kit
Many thanks for your interest. To conclude the process we require some additional information. Once you have submitted the data, an Enterprise IoT expert will contact you*.
*No contract is concluded by transmitting this data.
Company details
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Company*
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Street and number*
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Post Code*
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City*
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Country*
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VAT number*
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* * *
Contact person
* * *
Title*
Herr
Frau
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* * *
First name*
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Last name*
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Your function* Please select IT / Telco / Technik Marketing Verkauf Einkauf Finanzen Personal / HR Geschäftsleiter / CEO Assistenz / Sekretariat Ich bin Journalist Ich bin wissenschaftlich interessiert Ich interessiere mich als Privatperson Sonstiges
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Function level* Please select Mitglied der Geschäftsleitung Bereichsleitung Teamleitung Projektleitung Fachmitarbeiter Andere
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Your function*
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Comments
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* * *
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Yes, I agree that Swisscom can process my entries in accordance with the Swisscom data protection statements.*
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* * *
You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy
* * *
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text: # Mobile and smartwatch subscriptions for children & young people
# Mobile and smartwatch subscriptions for children & young people
Subscriptions & prepaid products for 7- to 15-year-olds
## Kids Mobile is here to accompany you and your child through the digital world.
Subscriptions & prepaid products for children and young people under 16
## Kids Mobile is here to accompany you and your child through the digital world.
## Our offers
for children and young people under 16
Subscriptions  Prepaid
##### blue Kids Watch
#### For smartwatches
Calls and SMS Applies to standard calls and all Swiss networks (including the Principality of Liechtenstein). Value-added services and special numbers excluded.
* Unlimited in Switzerland
Mobile data in Switzerland Smartwatches typically transmit only small amounts of data, such as notifications, short text messages or status updates. 1 GB of data and a speed of 1 Mbit/s is usually sufficient for this type of data transmission.
* 1 GB of fast surfing per month, followed by unlimited surfing at reduced speeds
Worldwide monthly allowance This means you can be reached for free while travelling without hidden additional costs and can share your location.
* 30 minutes of calls
* 300 MB data
* 30 SMS
More details
Add smartwatch
**Price per month**
**__9.90** for internet customers ****
Order subscription
**Price per month**
**__9.90** for internet customers ****
Select Smartwatch
**Price per month**
**14.90 **
Order subscription
**Price per month**
**14.90 **
Select Smartwatch
I already have a Swisscom Internet subscription.
Do you already have a Swisscom blue Internet subscription? Then you are eligible for a monthly discount of 5.– on blue Kids Watch.
5.– discount per month
##### blue Kids Mobile
#### For mobile phones
Calls and SMSApplies to standard calls and all Swiss networks (including the Principality of Liechtenstein). Value-added services and special numbers excluded.
* Unlimited in Switzerland
Mobile data in Switzerland For the first 5 GB, the child can surf at 100 Mbit/s, reducing to 128 kbit/s once used up. 128 Kbit/s is usually sufficient for sending WhatsApp messages, using the SBB app or GPS tracking.
A data volume of 5 GB is sufficient for average use for approx. 1 month, provided that you mostly use WLANs when out and about.
**5 GB is therefore sufficient for surfing**
Show tips
**Would you prefer unlimited high-speed data?**
Go to our blue subscriptions(opens in new tab)
* 5 GB of fast surfing per month, followed by unlimited surfing at reduced speeds
Worldwide monthly allowance This means you can be reached for free while travelling without hidden additional costs and can share your location.
* 30 minutes of calls
* 300 MB data
* 30 SMS
Additional SIMIf your child also has a smartwatch, they can use it with an additional SIM under the same terms as the mobile subscription for an additional CHF 5.– per month.
* 5.– per month
More details
Add security app
\+ 9.90 per month
Details about the app here
Add mobile phone
**Price per month**
**__14.90** for internet customers ****
Order subscription
**Price per month**
****29.80** **
Order subscriptions

text: * 300 MB data
* 30 SMS
Additional SIMIf your child also has a smartwatch, they can use it with an additional SIM under the same terms as the mobile subscription for an additional CHF 5.– per month.
* 5.– per month
More details
Add security app
\+ 9.90 per month
Details about the app here
Add mobile phone
**Price per month**
**__14.90** for internet customers ****
Order subscription
**Price per month**
****29.80** **
Order subscriptions
**Price per month**
**19.90 **
Select mobile phone
**Price per month**
**__24.80** for internet customers ****
Order subscriptions
**Price per month**
**__14.90** for internet customers ****
Select mobile phone
**Price per month**
**29.80 **
Select mobile phone
**Price per month**
**__24.80** for internet customers ****
Select mobile phone
**Price per month**
**19.90 **
Order subscription
I already have a Swisscom Internet subscription.
Do you already have a Swisscom blue Internet subscription? Then you are eligible for a monthly discount of 5.– on blue Kids Mobile.
5.– discount per month
### Frequently asked questions about children & youth subscriptions
#### What is a Swisscom children’s subscription and who is it for?
Swisscom offers two subscriptions for children under 16: **blue Kids Watch** is a smartwatch subscription, **blue Kids Mobile** is a mobile phone subscription.
* Many children today between the ages of 7 and 10 start their digital journey with a smartwatch.
* From the age of around 11, they move from a smartwatch to a mobile phone or are given a mobile phone to use alongside their smartwatch.
blue Kids Mobile
blue Kids Mobile is a mobile phone subscription from Swisscom that is designed to meet the needs of children and their parents.
* With unlimited calls and data within Switzerland, the child is able to contact their parents at any time without needing to worry about running out of credit or data volume. They can also share their location at any time.
* The subscription also comes with 5 GB of data for faster surfing; for streaming videos on long car journeys, for example.
* Also included with the subscription is a monthly allowance for use abroad. This means that you can also communicate with your child when on holiday via WhatsApp and see where they are.
**blue Kids Watch**
* With the blue Kids Watch smartwatch subscription, your child can make unlimited calls on their watch.
* With the included data, children can also chat and use basic apps.
* With this option too, the child can always be contacted when abroad.
#### How do I support my child to use their phone and the Internet safely?
For many children, mobile phones and the Internet are an important part of daily life. There are also potential risks associated with using the Internet, however. It is therefore important for parents to support their children to use their mobile phones and the Internet safely. We have put together the following tips to help you with this:

text: #### How do I support my child to use their phone and the Internet safely?
For many children, mobile phones and the Internet are an important part of daily life. There are also potential risks associated with using the Internet, however. It is therefore important for parents to support their children to use their mobile phones and the Internet safely. We have put together the following tips to help you with this:
1. **Talk to your child openly:** be sure to discuss with your children the specific risks associated with the Internet and how to protect themselves. Be open to any questions and concerns from your children and discuss with them what rules and limits you intend to impose in respect of their mobile phone and Internet use.
2. **Monitor their use:** make sure you know what your children are doing on the Internet and keep an eye on their online activities. Monitor their use of social networks, instant messaging apps and other online platforms and make sure they are not accessing or sending inappropriate content.
3. **Use technology to your advantage:** take advantage of technical solutions to increase the online safety of your children. Parental control software or browser extensions, for instance, can be used to block inappropriate content. You can also configure your home WLAN to restrict access to certain websites or content.
4. **Joint activities:** take the time to join in some online activities with your child. Play a video game with them or find time to watch videos together. This will help to increase your child’s awareness of safe Internet usage.
5. **Set an example:** act as a role model by using your own mobile phone and Internet responsibly. Avoid constantly checking your phone while eating or during family time and be mindful of the content your consume when in the presence of your children.
Find out more (opens in new tab)
#### Can I also use the Swisscom Kids subscription while travelling outside of Switzerland?
* Yes, thanks to the Roaming Safety Pack, your child will be able to contact you by phone in an emergency even when abroad.
* blue Kids Mobile and blue Kids Watch comes with a safety pack with inclusive services for use anywhere in the world. You can therefore enjoy the holidays with complete peace of mind.
* Please note, however, that video streaming, gaming and video calls should be avoided while outside of Switzerland so as not to use up the included data volume in the Safety Pack too soon.
#### What happens when my child turns 16?
1. You will receive an e-mail from us two weeks before their 16th birthday, stating which subscription we will be moving the Kids subscription to on your child’s 16th birthday.
2. You are also welcome to drop by one of our Shops or give us a call to discuss the best option for you and your child.
#### What can my child do with 5 GB of data?
5 GB of data is sufficient for:

text: 2. You are also welcome to drop by one of our Shops or give us a call to discuss the best option for you and your child.
#### What can my child do with 5 GB of data?
5 GB of data is sufficient for:
* Viewing approx. **10 hours of YouTube videos** in very high quality (720p), for example. This increases to approx. 18 hours in low quality (360p). With apps such as the blue TV app, you can download series and films via WLAN and watch offline. This saves data.
* Spending approx. **30 hours on Instagram**.
* Spending approx. **16 hours on TikTok.**
* Approx. **15 hours of WhatsApp video calls.**
* Listening to approx. **100 hours of music** (on Spotify for example). Downloading the music onto your device via WLAN is even better.
* By comparison, apps such as the SBB app, calendar or weather apps use very little data.
More tips on how to surf with 5 GB of data.
#### What about if I go on holiday with my child?
The blue Kids Mobile and blue Kids Watch subscriptions both come with a monthly allowance for use abroad:
* 30 minutes of calls
* 30 SMS
* 300 MB of free data.
This allowance should not be used for video streaming, but for functions such as location sharing or WhatsApp chats.
If you use up the included allowance, additional data packages can be purchased in the Swisscom Cockpit(opens in new tab).
You will find more information about the roaming packages for Internet and calls here. (opens in new tab).
#### Which parental control functions are included with the Swisscom Kids subscription?
Access to value-added services is blocked in the Swisscom subscriptions for children and young people under the age of 16.
The security solution blue Security & Services S offers additional parental control functions. These will help you protect your entire family from online dangers and inappropriate content. You can also set time limits for the use of specific apps on all connected mobile phones.
Find out more
The respective device manufacturers often offer security solutions. For example, you can block certain apps and websites or set time limits.
Find out more(opens in new tab)
#### How and where can I order the Swisscom Kids subscription?
You can easily order blue Kids Mobile online. It is also possible to order it from a Swisscom Shop or other mobile phone shops.
#### Can I keep my existing mobile number?
Yes, you can keep your existing mobile number.
### Still questions
_​_
_​_
Give us a call.
0800 800 073
Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland
##### Prepaid Basistarif
Call **Complete cost security:** pay a max. of 3 minutes per call for calls of up to 120 minutes on all mobile and fixed telephone networks in Switzerland and Liechtenstein.
Pay no more than 87 cents per call for the first 2 hours (CHF 0.29/min. for 3 minutes). Each further hour or part thereof costs CHF 0.60/hour.

text: Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland
##### Prepaid Basistarif
Call **Complete cost security:** pay a max. of 3 minutes per call for calls of up to 120 minutes on all mobile and fixed telephone networks in Switzerland and Liechtenstein.
Pay no more than 87 cents per call for the first 2 hours (CHF 0.29/min. for 3 minutes). Each further hour or part thereof costs CHF 0.60/hour.
Value-added services and special numbers excluded.
* 0.29 per minute
SMS CHF 0.15/SMS within Switzerland and to other countries; excludes chargeable SMS services.
* 0.15 per SMS
InternetThe all-day flat rate is only billed when more than 10 kB of data is transmitted in one day. Connection speed will reduce to 128 kbit/s if the 10 GB limit is reached before 30 days.
**
Tip:** save data by deactivating data transmission in the background as well as synchronisation and automatic updates.
* 2\. – per Day
One-off charges (starting balance)When activating a new prepaid subscription, a one-off charge of 20.– is payable for the starting balance. Your prepaid subscription will then be good to go, meaning that you can start making calls and surfing immediately.
* 20\. –
More details
**Price for 30 days**
0.–
Order now
##### Prepaid Kids
Call The 5 numbers selected for unlimited free calls must be Swisscom mobile or fixed network numbers.
Value-added services and special numbers excluded.
Calls to all additional numbers will be charged at the standard tariff (CHF 0.29/min. within Switzerland).
* 5 numbers for free
SMS Send unlimited SMS within Switzerland and to other countries. Excludes chargeable SMS services.
* Unlimited in Switzerland
Mobile data in Switzerland500 MB high-speed data allowance included every 30 days with unlimited continued surfing at 128 kbit/s once used up.
500 MB data per month is sufficient for WhatsApp chats or e-mails. 500 MB is used up after approx. 4 hours of regular surfing in a Web browser, after approx. 45 minutes of using Instagram and after approx. 15 minutes of video streaming (depending on quality).
A speed of 128 kbit/s is sufficient for basic functions such as WhatsApp, Google or e-mails without large attachments.
Loading delays are possible when sending and receiving e-mails with larger attachments, when streaming audio and video and on websites with large files.
* 500 MB of fast surfing per month, followed by unlimited surfing at reduced speeds
**\+ 500 MB of fast surfing per month**
One-off charges (starting balance)When activating a new prepaid subscription, a one-off charge of 20.– is payable for the starting balance. Your prepaid subscription will then be good to go, meaning that you can start making calls and surfing immediately.
* 20\. –
More details
Price for 30 days
9.90
Order now
Price for 30 days
9.90
Order now
I already have a Swisscom Internet subscription.

text: **\+ 500 MB of fast surfing per month**
One-off charges (starting balance)When activating a new prepaid subscription, a one-off charge of 20.– is payable for the starting balance. Your prepaid subscription will then be good to go, meaning that you can start making calls and surfing immediately.
* 20\. –
More details
Price for 30 days
9.90
Order now
Price for 30 days
9.90
Order now
I already have a Swisscom Internet subscription.
Do you already have a Swisscom blue Internet subscription? Then you are eligible for a monthly discount of 5.– on blue Kids Mobile.
+500 MB of fast surfing per month
### Frequently asked questions about our prepaid tariffs
#### How do I sign up to Prepaid Kids?
Prepaid Kids is a prepaid supplementary package that is always purchased together with the basic tariff. The Prepaid Kids supplementary package is only available for children and young people under 16.
You can take out the add-on package in the name of the child or the parents. However, you must provide the child’s date of birth to allow us to activate the add-on package.
#### What does the prepaid offering for children include?
Prepaid Kids is ideal for a young person’s first mobile phone. Your child will learn their way around a mobile phone while you retain complete cost control.
With 5 free numbers included, your child can contact you and other family members at any time. Calls to all additional numbers will be charged at the basic tariff of CHF 0.29/min. The sending of SMS is free.
Once the 500 MB high-speed data volume is used up, your child can continue to enjoy unlimited surfing at a reduced speed (of 128 kbit/s).
#### What does the product cost and how long is it valid?
* Prepaid Kids costs 9.90 and is valid for 30 days. The costs are deducted directly from the available credit. Provided there is sufficient credit available, the package will be renewed automatically after 30 days.
* Any additional use will be debited directly from the previously paid credit. This means that no unexpected additional costs will be incurred. Your child can only use services that have already been paid for.
#### What happens if there is insufficient credit available?
If insufficient credit is available, the package will not be renewed automatically after 30 days. The terms of the prepaid basic tariff apply.
As soon as sufficient credit is once again available, you can simply re-activate the package at cockpit.swisscom.ch.(opens in new tab)
If the credit is completely used up and there is no active package, your child will not be able to make calls, send SMS or use data. To be able to use the mobile phone again, more credit will have to be added first.
#### How can I check my credit?
You can check your current credit balance in the Swisscom Cockpit or by sending an SMS.
In the Cockpit

text: If the credit is completely used up and there is no active package, your child will not be able to make calls, send SMS or use data. To be able to use the mobile phone again, more credit will have to be added first.
#### How can I check my credit?
You can check your current credit balance in the Swisscom Cockpit or by sending an SMS.
In the Cockpit
You can view your current credit balance in the Swisscom Cockpit(opens in new tab). Access is free worldwide even with a credit of CHF 0.–.
Via SMS
Send an SMS with the word **STATUS to 444**. You will then receive an SMS showing the current credit balance and the used-up allowance.
#### How do I top up credit?
You can top up credit in the Cockpit, by voucher/Value PIN or by SMS.
In the Cockpit:
Go to the Swisscom Cockpit(opens in new tab) from your prepaid mobile phone. Enter the amount you wish to top up and select a regular credit card, TWINT or Swisscom bill as the payment method. You can access the Swisscom Cockpit for free worldwide, even if you have no credit left.
By Voucher/Value PIN
Buy a prepaid voucher at a point of sale. On your phone’s numeric keypad, enter the following: *123*14-digit_Value_PIN# call button
This will load the credit purchased on the voucher into your account. Vouchers are available at various points of sale (kiosks, petrol stations, Migros, Coop, Denner etc.).
By SMS (provided you have a blue Mobile subscription)
With a blue Mobile subscription, you can gift prepaid credit.
* This function is only available if the recipient is under 18.
* To do this, send an SMS to 444 from the mobile connected to the blue Mobile subscription with the follow info: ZAHLUNG “Mobile number” and “Amount”.
* For example, ZAHLUNG 0791234567 50
#### Parents can regularly donate credit to their child. How does that work?
* As sponsors, you the parents can adjust and deactivate Prepaid Kids for your child by a free SMS. This function is not mandatory.
* Sponsors must be holders of a Swisscom residential mobile subscription and at least 18 years of age. On the first day of the month, a set amount (at least CHF 10.–) will be automatically credited to the child’s credit balance and debited from the sponsor’s (parent's) mobile bill.
* NATEL® data subscriptions, business customer accounts and Corporate Mobile Network (CMN) accounts are excluded.
### Still questions
_​_
_​_
Give us a call.
0800 800 073
Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland
## Entering the digital future together
### Tips for parents
With our free tips and tricks, you can help your child use digital media safely and responsibly.
Go to tips
### Protection for the whole family
With our Security app (9.90/month), you can protect yourself and your child from online dangers and set clear mobile usage limits on up to 10 devices.

text: Mon–Sat 8 am – 8 pm (not public holidays)
Free in Switzerland
## Entering the digital future together
### Tips for parents
With our free tips and tricks, you can help your child use digital media safely and responsibly.
Go to tips
### Protection for the whole family
With our Security app (9.90/month), you can protect yourself and your child from online dangers and set clear mobile usage limits on up to 10 devices.
Find out more
### Combine subscriptions and save
Already have a Swisscom Internet subscription at home? If so, you are eligible for a 5.– monthly discount on your blue Kids Mobile subscription.
Find out more
### Reliable availability
With Swisscom, you are giving your child access to Switzerland’s best network. Once the included data volume is used up, your child can continue to surf at a reduced speed. You can therefore say in contact with them at all times.
Find out more
## Tips for parents
Find practical tips, important information and interesting facts about the use of digital media by children and young people.
####  Ask Michael
Do you have any questions about your child’s media usage? Michael In Albon is the youth media protection officer at Swisscom and is available to answer any questions you may have.
Go to contact form
####  Safe browsing with an iPhone
How do I protect my child from inappropriate content online? Where do I set screen time limits? And how do I keep track of my child’s location? Find clear, step-by-step instructions on how to set up an iPhone for your child.
Go to instructions
####  Safe surfing with Android
How do I protect my child from inappropriate content online? Where do I set screen time limits? And how do I keep track of my child’s location? Find clear, step-by-step instructions on how to set up an Android-based mobile for your child.
Go to instructions
The best devices for your child
Mobile phones  Smartwatches
Mobile phone
OPPO Reno8 Lite 5G
379.–
or in 24 monthly instalments
More details
Second-hand mobile phones
Apple, Samsung, OPPO
Sustainable and inexpensive
To all second-hand mobile phones
Mobile phone
Samsung Galaxy A13 5G
259.–
or in 24 monthly instalments
More details
Smartwatch
Apple Watch SE (2022)
319.–
or in 24 monthly instalments
More details
Smartwatch
Movetime Family Watch MT42
139.–
or in 24 monthly instalments
More details
Smartwatch
Movetime Family Watch MT40S
129.–
or in 24 monthly instalments
More details
An optimum add-on for the whole family
##  Security app for you and your child
With blue Security & Services package S, including My Security (app), you can protect your whole family from online dangers and inappropriate content on up to 10 devices. You can also set time limits for the use of specific apps.
9.90 per month
Order now
9.90 per month
###  My Security  Function
#####  App control
#####  Daily time limits
#####  Bedtime
#####  Content filter
App control
Define which apps your child is permitted to use.

text: With blue Security & Services package S, including My Security (app), you can protect your whole family from online dangers and inappropriate content on up to 10 devices. You can also set time limits for the use of specific apps.
9.90 per month
Order now
9.90 per month
###  My Security  Function
#####  App control
#####  Daily time limits
#####  Bedtime
#####  Content filter
App control
Define which apps your child is permitted to use.
* **Limit the time** , a particular app can
be used.
* **Permit apps** outside of the daily time
limits and bedtimes.
* **Block the use** of certain
apps.
Daily time limits
Define how long your child is allowed to use their phone.
* **During the week** – set how long your child can use their
apps from Monday to Friday.
* **On a weekend** – set how long your child can use their
apps on a Saturday and Sunday.
Bedtime
Restrict the use of apps during the night.
* **School nights** – set the times during
which your child can use their apps
from Sunday to Thursday.
* **Non-school nights** – set the times during
which your child can use their apps on a
Friday and Saturday.
Content filter
Block selected web content categories on the supplied Safe Browser.
_​_ Harmful to minors
_​_ Disturbing
_​_ Drugs
_​_ Alcohol and tobacco
Show all categories
More functions
####  Virus protection
* Protection against viruses, trojans, ransomware, adware, keyloggers, spyware and other malware.
* You will be alerted immediately if your stored data has been compromised in a data breach. In this case, you will automatically receive a request to change the password or block the credit card.
####  Password manager
* With the help of the password manager, all passwords can be stored in a secure location.
* You only need to remember one master password.
####  Protection against data theft
* Monitoring of up to 10 personal e-mail addresses.
* In the event of misuse, all linked data, such as user names, passwords or credit card numbers, will be displayed and can therefore be quickly changed or blocked.
####  Warnings about suspicious apps and websites
* You can see immediately if you are visiting a secure banking site. Your transactions are protected, thanks to a secure website connection.
* Protect your children on the Internet with the Family Manager, by setting screen time limits and blocking harmful content.
Available for
Mac
Windows
iPhone & iPad
Android
Number of licences
####  10 licences
Protect up to 10 different devices with the Security app.
My Security Help
My Security is easy to install on your phone or computer.
From installation through to individual configuration: here you will find everything you need to successfully operate the Swisscom security app on your mobile phone or computer.
Need help with a technical issue or with setting up or installing a device? The My Service professionals will support you by phone, at home or in the Shop.
More about the Swisscom Children and Youth Subscription

text: My Security is easy to install on your phone or computer.
From installation through to individual configuration: here you will find everything you need to successfully operate the Swisscom security app on your mobile phone or computer.
Need help with a technical issue or with setting up or installing a device? The My Service professionals will support you by phone, at home or in the Shop.
More about the Swisscom Children and Youth Subscription
Welcome to blue Kids Mobile, the perfect mobile phone subscription for children and young people under 16. With our Kids Mobile subscription, you provide your child with a mobile phone that is specially tailored to the needs of young people. The Kids Mobile subscription includes unlimited calls in Switzerland, a limited data volume of 5 GB, 100 Mbit/s incl. 5G and offers a Roaming Safety Pack.
With the children's mobile subscription, you can ensure that your child is always reachable. You can order the children's mobile subscription easily and conveniently online or in a Swisscom shop.
The children's subscription for mobile phones from Swisscom offers many child protection functions that give you as parents additional security. For example, you can set time limits to restrict the number of calls, text messages and Internet use. Filters for inappropriate content ensure that your child does not access inappropriate or dangerous websites. You can also keep an eye on your child's location with location monitoring features.
If you're looking for responsible mobile providers with your child's best interests in mind, look no further than Swisscom. Our Kinderabo mobile subscription is the perfect mobile subscription for children and offers the ideal combination of functionality, security and ease of use. Order today and give your child the gift of secure communication.

text: #  Mobile phone, computer or printer help from My Service professionals
On this page:
Need help with a technical issue or with setting up or installing a device? My Service professionals will support you by phone, at home or in the Shop.
* Which is the right service for you?
* FAQs
* Do you have an enquiry or need one-to-one advice?
##  Which is the right service for you?
All-In Standard
* Access services up to 18 times per year
* For 2 people
* For all devices (mobile, tablet, computer etc.)
* On the hotline for all devices and in the Swisscom Shop for mobile devices only
Price per month
19.–
All-In Plus
* Access services up to 18 times per year
* For up to 5 users
* For all devices (mobile, tablet, computer etc.)
* On the hotline for all devices and in the Swisscom Shop for mobile devices only
Price per month
29.–
The basic package for 1 mobile or tablet.
* For 1 mobile or tablet
* For 1 user
* In a Swisscom Shop
* Access services up to 6 times per year
Price per month
5.90
The package for a range of mobile requirements.
* For mobiles, tablets, watches etc.
* For 1 user
* In a Swisscom Shop or on the hotline
* Access services up to 12 times per year
Price per month
10.–
The package for a range of IT problems.
* For computers, notebooks, printers and smart homes
* For 1 user
* Hotline-based
* Access services up to 12 times per year
Price per month
10.–
The package for a range of IT problems.
* For computers, notebooks, printers and smart homes
* For 1 user
* Hotline-based
* Access services up to 12 times per year
Price per month
0.–
__instead of 10.– per month. When buying a notebook*.
*If you buy a laptop from Swisscom and take out a My Service Computer Basic package (CHF 10.–/month) at the same time, we will give you the first 6 months of the My Service Computer Basic package for free. Thereafter, the package costs CHF 10.–/mth and can be cancelled with 2 months' notice to the end of the month. For more information go to www.swisscom.ch/notebooks(opens in new tab)
Our My Service experts can also provide standalone services without a subscription.
Call our hotline on 0800 822 830 (Mon-Fri from 8 am to 9 pm/ Sat from 8 am to 5 pm) or use our call-back service.
We will help you install the software and programs required for your new device and put it into operation.
* Supervised initial operation
* Advice on and installation of other standard software such as MS Office applications and others (max. 2)
* Setup of online storage for your photos, data and videos
* Advice on and installation of anti-virus software
Duration: 60 minutes for one device
80.–
__instead of 160.– when buying a notebook The comparative price results from the average time required for these services and the normally applicable standard price (40.-/15 min).

text: * Supervised initial operation
* Advice on and installation of other standard software such as MS Office applications and others (max. 2)
* Setup of online storage for your photos, data and videos
* Advice on and installation of anti-virus software
Duration: 60 minutes for one device
80.–
__instead of 160.– when buying a notebook The comparative price results from the average time required for these services and the normally applicable standard price (40.-/15 min).
We will be happy to put you through to one of our employees now.
* Mandatory field
Sorry, we were unable to forward the enquiry. Please try again.
Find out how to save your photos, videos and other files online in myCloud.
* Downloading the myCloud app
* Web client setup
* Help with registration
* Introduction to the most important functions
Price per 15 minutes
40.–
We will be happy to put you through to one of our employees now.
* Mandatory field
Sorry, we were unable to forward the enquiry. Please try again.
Advice, assistance and explanations on improving the security of internet-enabled devices.
* Checks and adjustment of security settings
* Updates to the operating system
* Checks for malware
* Tips for safe surfing
* Advice on and installation of anti-virus software
Duration: 60 minutes for one device
160.–
We will be happy to put you through to one of our employees now.
* Mandatory field
Sorry, we were unable to forward the enquiry. Please try again.
Stay in touch with your family and loved ones (e.g. on Skype, WhatsApp, Zoom, etc.).
* Advice on the appropriate app
* Installation of the app
* Registration and initial operation
* Explanation of the application’s features, such as chat and video calls, adding contacts, etc.
Duration: 30 minutes for one device
80.–
We will be happy to put you through to one of our employees now.
* Mandatory field
Sorry, we were unable to forward the enquiry. Please try again.
Let us set up your family computer for all users in the family.
* Setup of a family account
* Addition of child accounts
* Setup of online time and other settings for child accounts
* Setup of maximum surfing time and limits for children’s connected devices on the Swisscom router
* Tips for safe surfing
Duration: 30 minutes for one device
80.–
We will be happy to put you through to one of our employees now.
* Mandatory field
Sorry, we were unable to forward the enquiry. Please try again.
Back up your data and access it from anywhere.
* Connecting the computer
* Creating a myCloud account
* Setting up the myCloud app
* Explaining the user interface
* Demonstrating usage options
* Answering further questions
Duration: 1h
160.–
We will be happy to put you through to one of our employees now.
* Mandatory field
Sorry, we were unable to forward the enquiry. Please try again.
We’ll protect your PC from hackers, phishing and Trojans. We’ll also give you tips on navigating the Internet safely.
* Adjusting security settings
* Checking for malware
* Updating the operating system
* Installing anti-virus software
* Tips for safe surfing
Duration: 1h

text: * Answering further questions
Duration: 1h
160.–
We will be happy to put you through to one of our employees now.
* Mandatory field
Sorry, we were unable to forward the enquiry. Please try again.
We’ll protect your PC from hackers, phishing and Trojans. We’ll also give you tips on navigating the Internet safely.
* Adjusting security settings
* Checking for malware
* Updating the operating system
* Installing anti-virus software
* Tips for safe surfing
Duration: 1h
160.–
We will be happy to put you through to one of our employees now.
* Mandatory field
Sorry, we were unable to forward the enquiry. Please try again.
Receive support for your smartphone, tablet or computer in a Swisscom Shop, over the phone or at your home or office.
* E-mail setup
* Data transfer
* Printer installation
* Scanner connection
* Computer optimisation
Price per 15 minutes On-site support: + CHF 80.– for travel
40.–
We will be happy to put you through to one of our employees now.
* Mandatory field
Sorry, we were unable to forward the enquiry. Please try again.
The package for a range of mobile requirements.
* For mobiles, tablets, watches etc.
* For 1 user
* In a Swisscom Shop or on the hotline
* Access services up to 12 times per year
Price per month
0.–
__instead of 0.– per month. When buying a tablet*.
The package for a range of IT problems.
* For computers, notebooks, printers and smart homes
* For 1 user
* Hotline-based
* Access services up to 12 times per year
Price per month
0.–
__instead of 0.– per month. When buying a notebook*.
*You save 60.- during the first 6 months, after that My Service Computer Basic or Mobile Basic costs 10.-/month. and can be cancelled with 2 months' notice to the end of the month.
Discover our combi packages
Combine service with security
Combi package
####  blue Security & Service M
###  Protecting your digital identity & virus protection for your devices & extra service
Protects you from data theft through cyber crime
---
Password manager
Protects your devices from viruses, hackers and spyware
Warnings about suspicious apps
12 x technical support from My Service professionals
250 GB myCloud online storage for pictures, data and videos
**Price per month**
__9.90
for 3 months, after 19.90
Go to offer
Details
Combi package
####  blue Security & Service L
###  Protecting your digital identity & virus protection for your devices & extra service
Protects you from data theft through cyber crime
---
Password manager
Protects your devices from viruses, hackers and spyware
Warnings about suspicious apps
24 x technical support from My Service professionals
2 TB myCloud online storage for pictures, data and videos
Comprehensive cyber security insurance
**Price per month**
__24.90
for 3 months, after 34.90
Go to offer
Details
Entdecken Sie unsere Kombipakete
Kombinieren Sie Service mit Sicherheit
Bundled package
####  blue Security & Service M
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Depending on the issue, a consultation can take between 15 minutes and 2 hours.
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## Management of container environments
#  Container services for quicker customer deployment
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Containers make the development and deployment of software in the cloud agile and efficient. Using “Container as a Service” – or CaaS for short – companies can simplify the management of infrastructure and shorten their reaction time.
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Text: Urs Binder, Andreas Heer Image: Unsplash, first published on October 22, 2018,
updated on October 06, 2021
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Time to market, agility, digitalisation: business develops rapidly and often in unexpected directions. The needs of the market – in other words, customers – and new business models have to be quickly conceived and implemented. This requires an organisation that is agile generally, but more specifically it necessitates IT that reacts directly to business needs. There is no time for testing software from third-party providers in projects lasting several months and for adapting IT infrastructure accordingly with a great deal of effort. The same applies to applications developed in-house.
For this reason, many companies have already moved some of their applications to the cloud. But it is cloud-native applications that bring the maximum benefit with respect to scalability and flexibility. They are often web-based and feature a modular setup by means of a microservice architecture. Container clusters serve as an operating environment; adaptation and development are carried out based on DevOps/DevSecOps approaches. Automated CI/CD (Continuous Integration and Deployment) processes accelerate adaptations and hence the company’s ability to react. And all while maintaining the quality of applications and security requirements. To the huge satisfaction of business.
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###  Containers provide independence
But what is characteristic of container technology? From a technical perspective, containers are situated between IaaS (Infrastructure as a Service) and PaaS (Platform as a Service). They offer a higher degree of abstraction and stronger standardisation than IaaS, while simultaneously offering greater flexibility in operations. Furthermore, in comparison to the highly standardised PaaS approach, containers overcome limitations such as database-specific interfaces. This ensures greater freedom in software development because the choice of libraries and components is not restricted.
For this purpose, the entire application, including all necessary components, is encapsulated in a so-called container. No external dependencies exist; the application runs autonomously within the container. As a result of this, applications can be moved across different systems. This increases flexibility in resource consumption and availability in the event of hardware failures.
Orchestration solutions such as Kubernetes automate the provision and management of the container clusters and applications and enable the CI/CD processes mentioned at the start.
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###  Delegate complexity with CaaS

text: Orchestration solutions such as Kubernetes automate the provision and management of the container clusters and applications and enable the CI/CD processes mentioned at the start.
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###  Delegate complexity with CaaS
This makes business happy. And IT? To an extent it is confronted with the drawback of container architectures: the management of perhaps hundreds of containers, distributed across different clusters. And the corresponding monitoring and management not only of the containers but also of the underlying systems. What makes business happy causes a headache for IT managers as a result of the increased complexity. As does the search for the required expertise for operating the extremely new container infrastructure.
Luckily however the service concept has remained part of the cloud evolution. As is the case with virtualisation and PaaS, companies can task providers with the operation of container platforms. In this Container-as-a-Service approach (CaaS), the company only has to take care of managing containers, while the operation of the underlying infrastructure is the responsibility of the CaaS provider. The latter is responsible for general resource management and takes on those “commodity” tasks that a company cannot use for distinction purposes on the market anyway. The company handles resources such as Kubernetes clusters and workers conveniently via a web portal or optionally via standardised APIs.
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###  Simplify the switch with container services
This enables companies to focus on the benefits of container technology: in-house developers and software providers deliver new applications and updates very quickly as containers. Companies can achieve a better time to market for their solutions and can react to customer needs quickly. Furthermore, they save on costs, as the productivity of developers increases and IT expenditure on system management lessens. CaaS also makes the switch from on-premises or “classic” cloud environments easier. Companies can focus on the design and operation of the application landscape without busying themselves with the costly operation of the infrastructure.
The complex topics of security and availability are also included in the service. The provider guarantees these, with the precise scope of measures specified in an SLA. Companies benefit from the expertise of the provider, without having to build up in-depth know-how of their own in these areas.
As a result, container services make everyone happy: business because it can quickly roll out new functions and updates in applications thanks to modern infrastructure and agile, automated operating models like DevOps/DevSecOps – according to the needs of the market. IT because it doesn’t have to take care of operating the basic cloud infrastructure.
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###  Container Services from Swisscom
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Swisscom provides corporate customers with flexible orchestration services for containerised applications and offers personalised advice for the planning and efficient use of containers.
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ISG Provider Lens 2021
#### Swisscom continues to lead the way in the Swiss cloud market
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# Chiara Schweizer
## Mediamatikerin bei Campaigning & Consulting
Swisscom AG
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Mobile communications
# Swisscom helps Holcim and Volvo to test the quarry of the future
The deployment of battery-powered, driverless dumper trucks monitored using mobile technology is nothing short of an environmental revolution for the logistics industry. Cutting-edge technologies ensure that Holcim can take rapid strides towards the achievement of its net-zero target for renewable energies and climate-friendly logistics.
Sevgi Gezici, Corporate Journalist
23 May 2022
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The wheel-loader driver tips the final bucketload of limestone onto the dumper truck, which then drives away – unmanned, battery-powered, autonomous. This futuristic-sounding project is not based near Silicon Valley, but in rural Villigen in the canton of Aargau. The use of electric dumper trucks is part of Holcim’s digitisation initiative Plants of Tomorrow.
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Like clockwork, the fully laden vehicles trundle from the quarry to the production plant. Michael Suter, Plants of Tomorrow/Manufacturing 4.0 Programme Manager at Holcim, looks eagerly at the screen where he monitors the trucks’ path. “We have to ensure that the vehicles are monitored at all times. We therefore looked for a mobile technology-based remote monitoring solution for the vehicles and found it with Swisscom,” explains Suter. “We have high connectivity requirements and the solution needs to be secure, stable and scalable.” This is no easy task. As a result of mining of limestone and marl, the topography of Gabenchopf quarry changes constantly. In addition, huge volumes of data need to be transmitted and, for Holcim, low latency, or the time taken for the data to reach the control centre from the vehicles, is of critical importance.
## Controlling autonomous vehicles
The mobile private network used by Holcim deploys the latest mobile communication technology to monitor and control the autonomous e-vehicles. By specifically allocating the available resources to Holcim, Swisscom ensures that critical business processes operate as smoothly as possible. Swisscom’s MPN provides a bridge from the mobile network to the customer’s LAN. Holcim’s control centre always has the latest vehicle data, and this forms an important piece of the safety puzzle in the quarry.
The mobile data from the MPN is carried swiftly and securely through a separate D channel via Swisscom’s mobile core to the customer’s LAN, where it can be processed. The customer specifies who or which devices have access to the private network’s capacity.
## A mast for sustainability

text: The mobile data from the MPN is carried swiftly and securely through a separate D channel via Swisscom’s mobile core to the customer’s LAN, where it can be processed. The customer specifies who or which devices have access to the private network’s capacity.
## A mast for sustainability
When the technology for the prototype was initially implemented in Villigen, the connectivity was measured. It was immediately clear that the existing mobile communications mast would need to be upgraded and modernised. To ensure that the autonomous dumper trucks fitted with SIM cards could be video monitored at all times, Swisscom and Holcim decided to build a second mast in the limestone quarry. Swisscom’s investment was motivated not only by operational stability but also by the sustainability of the project. Swisscom wants to help its customers with climate-friendly, innovative ICT solutions that will save 1 million tonnes of CO2 by 2025. The Holcim/Volvo project for battery-powered electric dumper trucks, which are both quieter and safer than conventional dumper trucks, is a sustainability first for the sector.
## Swisscom StartUp Challenge 2022: Sustainability
Swisscom is currently on a global quest to identify start-ups and research teams whose climate protection and energy efficiency solutions contribute to the reduction of CO2. For more information and to register for the 10th Swisscom StartUp Challenge, click here.
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Peter Wicki
Head of Provider Management and IT & Head of Front Efficiency Programme
Zuger Kantonalbank
#  We have become massively faster in the individual processes.
Facts & Figures
February 2021
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Company Facts:
Company: Zuger Kantonalbank
Industry: Banken
Number of employees: approx. 450
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Project Facts:
* Massively faster and improved advisory processes
* Efficient and reliable integration of applications
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Leaner administrator—more time for bank customers
Zuger Kantonalbank is the leading financial institute in the economic region of Zug for private, corporate and investment customers. Thanks to the Advisor Workbench solution from Finnova, its account executives have more time for their customers—the digitalised processes offload them from administrative tasks.
Challenge
Opening accounts, making changes, powers of attorney and pension plans: These typical banking processes took too much time for the Zuger KB advisors. According to Peter Wicki, Head of Provider Management and IT at the bank, it was mainly the lack of managed processes in the existing core banking system that was responsible for this.
Peter Wicki wants new solutions to shorten throughput times by 50 per cent and improve the quality of advisory meetings at the same time. The advisors a wanted to have a 360-degree view of their customers. However, modern software also needs modern IT and operating solutions. Swisscom set up a highly available OpenShift platform as the basis for this.
Solution
OpenShift enables automated installation of the AWB containers, lean and self-repairing operation and scaling in the Swisscom cloud. Upgrades are installed efficiently and quickly through end-to-end integration from the software producer to the bank on the basis of the latest operating tools (“Continuous Integration & Deployment”).
“With this efficient and secure way of integrating applications, we enable true digitalisation,” says a convinced Peter Wicki. “We have become massively faster in the individual processes and see a great deal of potential for further simplifications and application areas. The new platform supports us optimally in this. The launch project also ran optimally across all parties.”
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Benefits for Zuger Kantonalbank
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Better advice quality
Thanks to simplified administrative processes.
Efficient integration of applications
Through automated installation of containers on OpenShift platform.
Fast upgrades
Through end-to-end integration from the software producer to the bank.
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#### Banking IT services and financial IT solutions
We integrate and operate all the ICT that banks need – from the infrastructure to the complete banking platform.
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#### Banking IT services and financial IT solutions
We integrate and operate all the ICT that banks need – from the infrastructure to the complete banking platform.
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#### ‘Swiss fintech start-ups are world class’
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Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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Core Banking Radar
#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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#### SolitX: Smart Financial Contracts as a new approach to system support for banks
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#### Swiss FinTech
Monthly market overview of all Swiss FinTech startups divided into areas of activity and incumbents.
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#### Swiss FinTech
Monthly market overview of all Swiss FinTech startups divided into areas of activity and incumbents.
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Insights into daily life as a Swisscom employee.
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Digital Transformation
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Wuming Zhang
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Automate blokchain full nodes
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text: Machine Learning on the Edge
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Get your cached app logs and metrics with high performance!
Andrea Aymon
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Lukas Heusser
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EOS – Swisscom’s Android AOSP TV Middleware
Lukas Hohl
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Cloud
Internet of Things (IoT) on Global Public Clouds – Six lessons learned
Wuming Zhang
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Automate blokchain full nodes
Wuming Zhang
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Take care of your AWS Access Keys
Christoph Ernst
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Fabio Berchtold
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Building ELK Stack with Elasticsearch
Mathis Kretz
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TCP Routing on the Application Cloud
Fabio Berchtold
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Rahel Hefti
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S/4 HANA Embedded Analytics und SAP Business Objects (DE)
Ravikiran Sattineni
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Cloudy Monday IV: Heute in die Cloud und dann schauen wir mal!
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Configure Front End Apps with Environment Variables in Cloud Foundry
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Cloudy Monday I: myCloud Desktop agil entwickelt!
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text: Posted on 23\. December 2022Text: Andreas Heer | Media: Swisscom & zvg
_If Switzerland wants to hold its own among the international players in cutting-edge technology, it needs more investment capital. Here we talk to Dominique Mégret, Head of Swisscom Ventures, about his vision of Switzerland as a globally successful ‘deeptech nation’._
Dominique Mégret has big plans for start-ups and the future of the Swiss economy. By 2030, he’d like to see 5,000 start-ups benefiting from CHF 50 billion in venture capital investments and creating 100,000 new jobs. This would make Switzerland a ‘deeptech nation’, with a leading business role in global cutting-edge technologies. Mégret’s book envisages ten ambitious innovation projects, or ‘moonshots’. They all relate to areas in which Switzerland can already call on first-class research. That includes precision medicine with customised applications and networked exercise, as well as sustainability. The idea is to monetise research through commercial ventures – right here in Switzerland.
This would take CHF 5 billion per year in venture capital, which is significantly more than Switzerland currently invests in start-ups; for 2021 the figure was CHF 3 billion. So is this just an unrealistic notion from the Head of Swisscom Ventures? No, it’s an economic necessity for consolidating and maintaining Switzerland as a business location in the face of dominant US and Asian tech giants, as Dominique Mégret explains in this interview.
### Dominique Mégret, does Switzerland even stand a chance against Silicon Valley? Could you imagine a ‘Swiss Google’?
Not really – it’s hard to compete in the B2C space. You need a lot of money to develop the technologies and, above all, market them. As an example, the mobility service Uber has spent USD 30 billion to date. That is double what Switzerland as a whole has spent in the last 30 years (CHF 17 billion in 2,700 start-ups with 29,000 jobs in Switzerland). But in the B2B space, in niches that are based on scientific research and strong intellectual property in the form of patents and expertise, that’s where we have a chance. I call this area ‘deeptech’. Here it’s important to have the best universities that are using cutting-edge research to develop technologies at a very high level. In this area we could be among the best in the world. We have already seen this happening in medicine, such as with Basel-based Actelion, the most successful biotech start-up in Switzerland, which was sold to the American pharma giant Johnson & Johnson for CHF 30 billion. And in robotics and fintech as well.
### What will it take for these ‘deeptechs’ like Ecorobotix, for example, to make it globally?

text: ### What will it take for these ‘deeptechs’ like Ecorobotix, for example, to make it globally?
Ecorobotix ( _Swiss start-up which could reduce around 90% of pesticide use in agriculture using technologies like AI and 5G – ed._ ) is a good example. If this company could scale, it could solve worldwide problems in agriculture. But for that Ecorobotix needs investment for European or global business activities. And that’s where we have a problem here in Switzerland. It used to take up to 20 to 25 years of self-funded, organic growth and debt until you were a global leader. Now within five years, growth companies can find hundreds of millions, if not billions in venture capital, particularly in Anglo-Saxon countries. And so they develop faster than anyone else. We don’t have the same opportunities in this competition. We need more investment capital.
> ‘Normally, successful entrepreneurs invest in the next generation.’
>
>  _Dominique Mégret_
### We don’t have that kind of venture capital in Switzerland – you mentioned a figure of around CHF 5 billion. Where are we supposed to get this money?
Currently, around 80% of venture capital comes from international investors. It would be good if a larger proportion came from Swiss investors. Because even though Switzerland funds scientific research, it doesn’t benefit from the growth and value creation of these companies, as the profit from the investments goes to international investors.
Normally, successful entrepreneurs invest in the next generation. Silicon Valley has arranged itself, established an ecosystem so that one generation is already supporting the next early on. That’s what we need in Switzerland, and to a much greater extent than we have today. We have to accelerate the development process of growth companies.
### Why hasn’t Switzerland managed to increase the volume of investments to date?
The volume is growing, around 30% per year in the last ten years, from CHF 300 million to CHF 3 billion in 2021. But we started from a very low base, 25 years behind the USA. Yet our share of the worldwide market for investment capital has remained steady at 0.5%, and in the last three years it has fallen slightly.
### What will happen if Switzerland can’t attract enough venture capital?
In that case we won’t have a strong enough position in new markets, particularly digital markets. Europe only has 2% of the digital economy – by which I mean the cumulative market capitalisation of big tech – compared to 83% in the USA. Gaining a strong position is extremely important, because this is the market of the future. That includes things like the semiconductor industry, the whole information technology and telecommunications space, and the internet in general.

text: But it’s not just here that we’re lagging behind. The digital players are revolutionising established sectors such as cars, energy and agriculture. Start-ups funded by venture capital are disrupting sovereign sectors that were once state monopolies such as space travel (SpaceX) and education (Coursera). It is vital that Europeans advance their own innovation ecosystem to improve their technological and data sovereignty.
I would go so far as to say that technological innovation is essential for preserving our democracy in the face of autocratic systems. Even when those systems open up to liberal capitalism they find it difficult to establish a creative environment based on free thinking, or an entrepreneurial ecosystem that has the necessary dynamism.
So we can only win if we support entrepreneurs. But we have to be selective and not squander resources on purely speculative activities. Human and capital resources have to focus on the development of essential tech that helps solve the major problems of humanity and the planet. This is an exciting challenge for Swisscom and for Switzerland!
Close element
## Deeptech Nation
The book by Dominique Mégret, Head of Swisscom Ventures, reviews the history of Swiss tech companies in a range of sectors. But above all the author looks to the future, showing how ‘moonshot _s’_ could help the Swiss economy hold its own among the world leaders in the high tech space – because the alternatives are far from pleasant.
_Dominique Mégret,_ _Deeptech Nation_ _, 320 pages, available in German, French and English, CHF 29_
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text: # Launch an international career with great prospects
The international Step In university internship at Swisscom (Switzerland) and its DevOps centres in the Netherlands and Latvia enables you to drive forward your own projects independently, gain valuable professional experience and lay the foundations for future career success.
## What to expect
As a Step In university intern, you will work on one or several projects for six or twelve months, which you will drive ahead independently. This will enable you to put the knowledge you have gained from your studies directly into practice. The international aspect of this internship will allow you to gain valuable experience and get involved in projects at Swisscom (Switzerland) Ltd and its DevOps centres in the Netherlands and Latvia. The international university internship starts on fixed dates at all locations: on 1 September and 1 February.
You will also acquire plenty of knowledge and expertise from other experienced members of the team. In addition, you will gain deep insights into the world of information technology and get to know other areas of the business. You will also get to know other university interns and expand your network at Step In events.
## Get ready for the “International Internship Program”
Swisscom’s Vision: “As number 1, we are shaping the future. Together we inspire people in the interconnected world.” To fulfil this vision, we need the best and most committed employees. This is why we established the “International Internship Programme (IIP)” within Swisscom’s DevOps@Software (INI-DOS) business unit.
The following objectives are being pursued:
* To become a high-performance and cloud-based company, we need the best people;
* We focus on developing and promoting these employees within our company;
* We therefore focus on recruiting external talent at junior levels and continuously develop them as they rise to more senior levels;
* We are establishing a sustainable talent pool for the INI-DOS business unit through the International Internship Programme.
## Get ready for Swisscom
Familiarise yourself with our working environment and the application process.
**What you do, is who we are.**
Why Swisscom
Working at Swisscom
Your application
Apply
## How to stay in touch
This is where you’ll get answers to all your questions. We will provide information about matters that are piquing your interest and any specific interests you may have. We will also answer questions you have about developing your career with us.
_​_ Contact the “International Internship Program” team
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Another step towards cloud and service combinability with Microsoft Peering Service.
Swisscom (Switzerland) Ltd has become the first Swiss telecommunications provider to sign an Azure public peering contract with Microsoft Schweiz AG, offering our customers even better performance when accessing their cloud services.
# Enterprise Connect
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#  Control your network directly using the online dashboard
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A unique complete package based on software-defined networking for the optimum interaction of your ICT. Use all the advantages of digitalisation, and start by making your network more intelligent, faster, and more agile with solutions like SD-Wan and SD-LAN.
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##  Enterprise Connect simply explained
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##  Benefits of Enterprise Connect
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Use the dashboard to directly control your cloud-based network services and adapt all functionalities in real time.
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###  Flexible
Flexible adaptation of your IT infrastructure thanks to a cloud-based solution
###  Fast
Configuration of your services for each location, virtually in real time via the dashboard
###  Secure
Integrated security services and reduced network complexity
###  Efficient
Increased independence through self-service in the dashboard.
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Enterprise Connect at a glance
Choose the individual components that you need – everything is controlled centrally via the dashboard. With a single click you can configure and manage the network and services for each location.
* __
Factsheet Enterprise Connect
(PDF file, English)
* ####  Company Module
The Company Module includes the dashboard and the support services (Help & Support and additional services). The dashboard is the SDN- (Software Defined Networking) and NFV- (Network Function Virtualisation) based control centre of Enterprise Connect.
Your benefits at a glance:
* Simple: order online, check network status at any time, support service
* Transparent: clear overview of all optional and available services on one screen
* Fast: customise and configure, pretty much in real time
* ####  Additional Services
Do you want to migrate your network to SDN with Enterprise Connect, but lack the know-how and resources? Additional services can handle the work for you:
Your benefits at a glance:
* Ordering and configuration of Enterprise Connect services
* Installation on site
* Project management for the rollout
* Clarification of the cabling situation on site, installation of new cabling
* Online training for Enterprise Connect
* ####  Location Module
Use the Location Module to select the bandwidth and desired service level for each location – from best effort to 100% availability.
Your benefits at a glance:
* Fast: Orders and adjustments via the dashboard
* Transparent: View and manage services via the dashboard at any time
* Flexibility: Add or remove modular services as and when required
* Secure: with Application Based Routing a cost-efficient redundancy​
* #### Security (Firewall)
The Firewall from Enterprise Connect offers a secure and highly available solution to protect your Internet connection.
Your benefits at a glance:
* Flexible: Dedicated firewall and web filter rules for each subnet; virtual local area network (VLAN)
* Transparent: Logging, reporting and optional functions like anti-virus available via the dashboard
* Fast: Changes to the rules are implemented directly on the firewall.
* ####  Internet

text: * Secure: with Application Based Routing a cost-efficient redundancy​
* #### Security (Firewall)
The Firewall from Enterprise Connect offers a secure and highly available solution to protect your Internet connection.
Your benefits at a glance:
* Flexible: Dedicated firewall and web filter rules for each subnet; virtual local area network (VLAN)
* Transparent: Logging, reporting and optional functions like anti-virus available via the dashboard
* Fast: Changes to the rules are implemented directly on the firewall.
* ####  Internet
Enterprise Connect's Internet service offers a secure, fast and highly available network connection – even outside of Switzerland.
Your benefits at a glance:
* Flexible: Order Internet connections for locations as required, with fixed IP addresses if needed
* International: Also connected to the Internet outside of Switzerland
* Secure: Add security options if required
* #### SD-WAN
The Wide Area Network (WAN) based on software-defined networking, SD-WAN, service offers a modern and secure network for your company-wide communication.
Your benefits at a glance:
* Secure: Availability from best effort to 100% (DualNet)
* Simple: Hybrid solution possible, LAN-I and Enterprise Connect services can be combined easily
* Flexible: with Hub & Spoke centrally control data communication
* Encrypted: End-to-End Encryption ​
* #### SD-LAN
Local Area Network (LAN) based on software-defined networking, SD-LAN, is the professional in-house networking for your locations.
Your benefits at a glance:
* Secure: Optional SLA options monitored and operated by Swisscom specialists
* Individual: Modular solution for different kinds of locations
* Transparent: Overview of services, installed access points and switchers via the dashboard
* ####  PWLAN
Public WLAN service is the professional addition to your Enterprise Connect network services.
Your benefits at a glance:
* Flexible: The offer can be put together flexibly in line with your requirements (price, quality, login)
* Secure: Installation, operation (incl. bandwidth management) and maintenance handled by Swisscom
* ####  Cloud Access
Manage your hybrid cloud environment securely and efficiently with the Cloud Access service. Cloud services such as Enterprise Connect, LAN-I, Swisscom clouds or public clouds (e.g. Azure and AWS) are connected to one another.
Your benefits at a glance:
* Efficient: Central management of multiple cloud services via the dashboard
* Simple: Pre-installed connection to Swisscom cloud services
* Secure: Integrated in the security and policy framework of Swisscom
> More about Cloud Access
* ####  Voice Line
The Voice Line service offers telephony for simple requirements with voice communication to internal and external subscribers.
Your benefits at a glance:
* Flexible: Extended functions with system equipment rented from Swisscom
* Combinable: Analogue telephones can also be integrated
* Transparent: Manage invoices and subscriptions via the dashboard
* ####  SIP-Trunk
The SIP Trunk service enables you to establish several voice connections simultaneously with your existing telephone system.
Benefits at a glance:
* Flexible: Find out how to use the central dashboard to set up and manage your voice services with just a few clicks – including how to assign a block of phone numbers (DDIs) in almost no time.
* Transparent: same traffic pricing for all voice services
* Efficient: use your WAN to centralise the PBX infrastructure
* ####  Hosted PBX

text: Benefits at a glance:
* Flexible: Find out how to use the central dashboard to set up and manage your voice services with just a few clicks – including how to assign a block of phone numbers (DDIs) in almost no time.
* Transparent: same traffic pricing for all voice services
* Efficient: use your WAN to centralise the PBX infrastructure
* ####  Hosted PBX
The Hosted PBX service offers cloud telephony with virtualised telephone systems, which are hosted in the Swisscom data centre.
Your benefits at a glance:
* Efficient: No need to invest in a physical telephone system
* Transparent: Uniform traffic price plan for all voice services
* Flexible: Make calls with the desired number at any time and from any device
* Simple: Managed solutions from Swisscom that are always up-to-date
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* #### blue TV
With blue TV Public and blue TV Host, Enterprise Connect offers a contemporary TV experience with a focus on entertainment.
Your benefits at a glance:
* Intuitive, practical TV guide
* Voice assistant and voice control
* Single remote control for box and TV
* In-house channel for own live broadcasts
* Infotainment – digital and contactless: info channel for daily news and offers
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### Interested?
Contact us
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###  REFERENCES
##  This is what our customers are saying
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* ##  Spar
#####  Wolfgang Mähr
#####  Head of Information Technology
###  «Enterprise Connect is an all-round carefree package for networking our locations.»
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Read more
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*     * ##  Mobiliar
#####  Patrick Hübscher
#####  Head of IT Cloud Infrastructure Solutions
###  «The new SDN-based network is the foundation of our digitisation.»
Read more
* ##  Würth ITensis: More independent, thanks to SDN
#####  Marcos Perez
#####  System engineer with responsibility for network and security
###  “With our 40 locations and the IT customers that we handle externally, we didn’t want to be dependent on a seller or on other technicians who might not always have time.”
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##  Insights
MSM Research Study
#### SD-WAN in Switzerland
Where do Swiss companies really stand when it comes to SD-WAN? Key findings and trends on SD-WAN usage in the Swiss market.
MSM Research Study
#### SD-WAN in Switzerland
Where do Swiss companies really stand when it comes to SD-WAN? Key findings and trends on SD-WAN usage in the Swiss market.
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Whitepaper
#### With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
Whitepaper
#### With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
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Software-defined Networking
#### SD-WAN: Hype or a must for your company?
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Software-defined Networking
#### SD-WAN: Hype or a must for your company?
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More insights

text: Smartphones and tablets have many functions. This workshop focuses on the specific functions of interest to you. The trainers will answer your questions on using and operating the device that arise after visiting an Academy course.
**Please note:**
For participation in the online course, you will need your computer (PC/Mac) and a browser (Google Chrome is recommended). No special installation is necessary. A video image (the camera on your computer) can be activated if you wish. You will receive an e-mail link to access the online course at least 1 day before the start of the course.
Until further notice
Free of charge
__ 45 minutes

text: Posted on 6\. February 2018Text: Timon Wieland
To develop a scalable sales model for your own business, you need to know what kind of customers you’re dealing with. There are three main segments in all. Let’s dive deeper into Small and Medium Enterprise (SME) sales.
Competition is particularly fierce for SMEs. The market is saturated, which means there are lots of similar solutions available. But it’s not only the overcrowded market that makes things hard, cost sensitivity also plays a huge role in this kind of sale. So it’s really crucial to set yourself apart from the rest. The good news is that success can be achieved more quickly than in enterprise sales, for instance.
## Short example
* want to gain 100 customers in the first year;
* need 10 personal visits to gain one hairdresser;
* can complete a maximum of 5 visits/calls per day;
* a sales rep will cost you CHF 500 in salary and expenses per day
In order to achieve your target, you will complete 1,000 visits, which will take you 200 working days and cost CHF 100,000. Each new customer represents a CHF 1,000 acquisition cost. With existing competition in the market (e.g. here,) you will not be able to charge much more than CHF 200 per year. So, in that scenario, any customer would only be profitable after 5 years. Plus, if you gain 100 customers in Zurich, you may already have captured most of what is available…
## Conclusion
Addressing SME markets is costly due to the highly fragmented and often small industry segments. In most cases, there is a reason why the market is not captured – and the reason is not that your app with a great UI is not around.
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An experiment that has never been done before this way. Musicians from all over Switzerland met virtually on the 13 January 2021 to sing the song "Denkmal" by BLAY via video chat. They were all separately distributed at different locations ( Bellinzona, Montreux, Klosters, Zurich, Bern and Volketswil ). The big challenge here was that in the first step, everyone should be able to sing together synchronously. And in the second step, the jointly sung song was to be broadcast synchronously again from the venues in the studio in Volketswil despite different latencies. "If the Ticinese are one bar faster than the Zurichers, you can hear that," Bligg emphasised shortly before the performance.
The goal was to find out how real live experiences and shared moments could be transformed into an unforgettable livestream despite the physical distance trough the network of Switzerland. In this way we created an experience filled with music and emotions that could be experienced digitally.
«For an ordinary event we need everything only "once", but here we had six events that not only took place at the same time, but also synchronised.»
Jürgen Lochbrunner
General Project Manager Events
Swisscom Broadcast Media & Events was responsible for the overall technical management of this project. In addition, our team provided the temporary connectivity at the locations, took care of the event management and was in charge for a live stream that met the highest standards.
"This project was crazy and challenging, but also very inspiring," Jürgen Lochbrunner reported. Around 1.2 tons of technical equipment were used, per location! 80 technicians, including video technicians, camera operators, image technicians, lighting technicians, network technicians, streaming specialists, logisticians and project managers had to be coordinated almost as precisely as the actual live event. Thanks to our many years of experience, we succeeded in doing just that. "Switzerland Connected" - Mission completed!
##  Our services
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Overall project management
Overall project management
Live Streaming
Live Streaming
****
Directing
Directing
Event Network
Event Network
Content Distribution
Content Distribution

text: #  Transfer or take over a contract
On this page:
Transfer your Swisscom Internet or mobile subscription or take over a contract in the event of the subscription holder’s death.
* Take over a contract
* Transfer a residential line
* Transfer a business line
##  Take over a contract
Would you like to take over an existing Internet or mobile contract from another person? Please contact the current contract holder as they are the only one who can request the transfer.
Exception: if the holder of the contract you would like to take over is deceased, please visit a Swisscom Shop for further assistance.
##  Transfer a residential line
###  To a private individual
Follow these steps if you wish to transfer your residential Swisscom contract to another person:
#### Mobile subscription
Log into My Swisscom and provide us with the details of the new contract holder.
* Select the mobile number you want to transfer
* Go to Adjust product
* Select Transfer telephone number
Exception: minors are required to visit a Swisscom Shop in the company of their legal guardian with a valid ID CH passport, CH ID, permanent residence permit, temporary residence permit and the SIM in question.
#### Internet, TV or fixed network subscription
Please use the form to notify us of the change of ownership.
###  To a company
The individual responsible for requesting the contract transfer depends on the company size.
#### Small and medium-sized enterprises (SMEs) with fewer than 250 employees
The authorised signatory for the company, as specified in the commercial register, can take over the private telephone number in a Swisscom Shop. Please contact our SME hotline.
Contact for SMEs
#### Enterprise customers with more than 250 employees
Please contact the company that is taking over the contract and have them transfer the corresponding telephone number.
Contact for Enterprise Customers
##  Transfer a business line
If you wish to transfer your business customer contract (mobile, fixed network, Smart Business Connect) to another person, please use the form to notify us of the change of ownership.
Go to form for business customers
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## LPN
#  The Low Power Network as the basis for the Internet of Postal Things
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The digital networking of things offers countless opportunities for new services, especially in the areas Swiss Post is active in. Swiss Post and Swisscom have been working on a joint Low Power Network (LPN) since the spring of 2017.
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Text and images: Swiss Post, 08 november 2017
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Swiss Post provides Swisscom with suitable locations for positioning additional gateways. In return, Swiss Post can use the network for its own services and focus on developing new applications.
In the meantime, Swiss Post has already implemented different applications on the Low Power Network, and has tested them for feasibility and cost-effectiveness in a Proof of Concept.
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###  Smart ordering in warehouse logistics
A hospital in Zurich has fitted out a whole range of medical equipment cabinets with smart buttons. All the nurse on duty needs to do is press the right button every time a certain medical supply threatens to run out. The supplier then receives a message over the Internet and replenishes the supply, thus making ordering a quick and simple affair.
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###  Service on Demand – On-call facility management at the push of a button
Service on Demand is a solution for efficient facility management from Post Real Estate. The Facility Management department has installed smart buttons at the Swiss Post headquarters, which are connected to the Internet over the LoRaWAN wireless technology. So, if something needs to be cleaned, or a coffee machine is broken, for example, the service staff can be summoned with a simple push of a button. This make unnecessary scheduled tours to already full crockery cupboards and empty document disposal containers, or fully functioning coffee machines and printers now a thing of the past. Service on Demand only summons Facility Management when they are needed. To implement this service, LPN connectivity was supplemented with local indoor gateways to guarantee wall-to-wall internal LPN coverage.
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Service on Demand only summons Facility Management when they are needed.
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###  Smart postbox
Swiss Post has created a prototype of a smart postbox. It is equipped with sensors and connected to the Internet over the LoRaWAN wireless technology. The technology allows indicators to be measured and periodically transmitted using a minimum of energy. This includes noise or air pollution indicators which the public authorities may find useful. The postbox also measures the number of movements the flap makes. Offset against the average number of items posted, this indicator can be used to calculate the level to which the postbox is full.

text: The postbox is also fitted with a display unit that uses the same e-ink technology we are familiar with from e-books. When the image display is static, the electronic paper consumes no power. Electricity only flows when the image changes. These units can display different types of information, such as postbox emptying times, the next recycling paper and garden waste collection dates and other community information.
In a joint project with the Swiss Federal Office for Civil Protection (FOCP), Swiss Post is also testing the smart postbox as a channel for publishing information in the event of a crisis. Since the unit does not depend on the supply of electricity from the grid, it could be used as a channel for broadcasting information to the population, particularly in the event of a prolonged nationwide blackout. The smart postbox would continue to work for weeks on batteries alone, and could be used to transmit reports on current events by the FOCP or the civil protection authorities in charge of operations.
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Video
#### Swiss Post makes posting letters smart
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Video
#### Swiss Post makes posting letters smart
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###  Smart parcels as a further application
The Internet of Things also opens up new potential for Swiss Post in terms of monitoring and tracking items of mail. A mobile sensor, for instance, which is enclosed in a parcel, can continuously measure and transmit indicators, such as temperature, during transportation. This can show, for example, that the cold chain for perishable goods was not interrupted at any point during transportation. If it is, the sensor triggers a message. And with sensitive shipments in transit, it sends a warning if a parcel is opened without permission.
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###  Pathways to the smart city
With applications like these, the LPN network also helps make a smart city truly smart. Postal services and logistics providers can make a highly significant contribution to this. Every day, they travel across the whole of Switzerland in a whole range of vehicles and, in some cases, operate a large network of access points. Networking this dense physical presence even more effectively offers great potential. For example, in the future, postboxes and post-bus stops could collect air quality or noise data as a basis for developing smart solutions to the problems and needs of cities.
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###  About the joint cooperation with Swisscom

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###  About the joint cooperation with Swisscom
“With Swisscom, we have a competent partner in the field of LoRaWAN technology at our side. The quality of teamwork with the technical contact people at Swisscom and Swisscom Broadcast is excellent and they provide us with close support in implementing the LoRa devices. Swisscom receives our change requests in the LPN portal (management software) and, if feasible, implements them as a function of their network server provider activity. We highly appreciate having a direct point of contact for selective expansions in the reception range for the Low Power Network and that our needs are then incorporated into the roll out planning at Swisscom. We can also draw on Swisscom’s technical knowledge at any time when planning and positioning our indoor gateways and they also supply us with test devices for performing installations. So far, we can certainly look back on very successful cooperative work overall, and really appreciate the very agreeable collaboration with the teams at Swisscom.” - Dominic Bögli, Project Manager IoT, Swiss Post.
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####  LPN Experience Center
The top floor of the Swisscom Shop at Badenerstrasse 18 in Zurich Stauffacher is entirely dedicated to the Low Power Network. SME and enterprise business customers can sign up for a tour. Interesting live demos and insights into numerous interesting applications await your visit. If you are interested, please contact Roger Kaspar.
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More on the topic
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Coaching for the “Low Power Network”
#### A boot camp for the Internet of Things
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Coaching for the “Low Power Network”
#### A boot camp for the Internet of Things
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Success story: Airlock Secure Access Hub
# "Swisscom is an extremely experienced Airlock partner"
Roman Hugelshofer, Managing Director Application Security
Ergon Informatik AG
About the solution
About the solution
## The story in brief:
The reliable protection of e-banking and mobile banking applications has become significantly more complex. As the largest Swiss Airlock competence centre, Swisscom is the ideal partner for the integration and operation of sophisticated Airlock Security solutions. The producer, Ergon Informatik, has relied on our expertise for more than 15 years.
The range of digital banking services on offer is increasing continuously – as is the number of associated, exposed business-critical applications and data (cloud and online services).
This is having an enormous influence on current company architectures: financial services providers are not only having to take account of the rising number of applications to be protected, but also of the increasing distribution of systems in several ecosystems. This contributes to the growing complexity of the overall architecture and, accordingly, places higher requirements on web application security architectures.
### About
Ergon Informatik AG
* 350 employees, all in Switzerland
* Application security solutions, individual software engineering
* Founded in 1986
### The project with Swisscom
* Customised web application security for companies
* Implementation, operation and maintenance from a single source
* 360-degree perspective: security architecture, solution design, public cloud connection, customer’s overall architecture
.
### This Swisscom product is being used successfully by Ergon Informatik AG
Web Application Security
The cloud-based Swisscom service consists of a Web Application Firewall (WAF) and Identity and Access Management (IAM), which in addition to protecting the network firewalls, also prevent unwanted access on an application level. IAM authenticates user access from the Internet or Intranet and evaluates the roles that are required for activities.
Go to offer
### Digital cloud services: demanding search for optimal security
In recent years, Web Application Firewall (WAF) and Consumer Identity & Access Management (cIAM) solutions have established themselves as a means to protect e-banking and mobile banking solutions in the banking sector. Even outside the financial industry, more and more companies now need such solutions as a result of the cross-industry digitisation of their customer offers. Furthermore, it has long been the case that not all applications are operated in the computer centre of the company or its IT partners. Firms often rely on software-as-a-service models for this purpose.
This interplay and the associated increased protection requirements of these distributed applications open up new potential areas of attack and increase complexity. For this reason, when implementing security solutions, security engineers need sound knowledge of these different technologies and security elements. The desired networking also often extends across several ecosystems. Such multi-ecosystem settings have to be harmonised through various federation technologies for the interaction of applications, APIs and micro services. In addition, the balance between user experience and security creates challenges that can only be resolved with the best products and the use of specialist engineers.

text: ### What’s to be done when your own IT team reaches its limits?
It's obvious that a growing number of projects and rising maintenance work will increase the resources required within companies. Needs with respect to specific skills and regular security training often exceed the internal capacity of companies and impair their ability to focus on their core business. With this in mind, it is not surprising that Swisscom has found itself confronted with growing numbers of increasingly complex customer requirements for several years now.
« Swisscom has over 20 certified Airlock Security Engineers. »
### Fit with Airlock – and with Swisscom as a dedicated partner
The Airlock Secure Access Hub is seen as the gold standard in many places for web application security. Its manufacturer – Ergon Informatik AG – can draw on a unique wealth of experience: it developed one of the world’s first e-banking solutions. Airlock is pure Swiss-made software. It has already been used successfully in banks and many other industries for years.
As an Airlock Platinum Partner, Swisscom is able to implement and support Airlock projects and installations, however complex. In recent years it has undertaken several tasks for this purpose. Thanks to its excellent position in the "war for talent", many senior security engineers have been recruited. At the same time, Swisscom has invested a great deal of time and money in training young talent. The result: Swisscom teams have an optimal balance of senior and junior engineers, resulting in what is probably the best security offer in Switzerland.
### Water-tight solutions from the leading Swiss Airlock competence centre
Today, more than 20 certified Airlock Security Engineers work within Swisscom to ensure the comprehensive application security of Swisscom customers. Swisscom enjoys close collaboration with Airlock producer Ergon Informatik AG: in the event of the further development of products and services, discussions take place at eye level in a direct and uncomplicated manner. Roman Hugelshofer, Managing Director Application Security at Ergon: "Swisscom is an extremely experienced Airlock partner."
Swisscom’s security engineers bring a lot of practical and product-specific experience and up-to-date knowledge to the table. Thanks to this dedicated team and more than 50 customers, Swisscom is now the leading and largest Swiss Airlock competence centre – and the ideal partner for companies with high security requirements.
* Back to the solution used

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*
#####  Digital transformation
# Where innovation is rooted in tradition
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Digitalisation is forcing many long-standing Swiss companies to make extensive changes in order to survive – and the manufacturing industry is no exception. Dätwyler Cabling Solutions, based in the Swiss canton of Uri, shows how to marry tradition with innovation.
Text: Hansjörg Honegger, Image: Dätwyler Cabling Solutions
Innovative companies make money – with new or improved products, integrated solutions and services. Many statistics show Switzerland to be the world leader in innovation, but the trend is actually headed in a different direction. In 2016, 54.6% of Swiss industrial companies stated that they were introducing product or process innovations. In 2014, Swiss manufacturing companies were still the world leaders at 60.2%. This is one of the findings of the study “Research and Innovation in Switzerland 2020” published by the State Secretariat for Education, Research and Innovation (SFBI).
The causes are complex, as the study also shows. Interaction between educational institutions, government and the economy, as well as opportunities for the transfer of knowledge and technology, are just as important as the internal organisation of companies and their culture of innovation.
###  Rooted in the community
Truly embracing innovation means more than simply planning for it or mentioning it in a glossy company brochure. It requires a corporate culture that is open to new ideas and is ready to face challenges and adapt accordingly. Founded in 1915 and based in the Swiss canton of Uri, Dätwyler Cabling Solutions is a traditional company whose history perfectly exemplifies this premise. Together with its sister company, Dätwyler Holding AG, the company is the canton’s largest employer and is deeply rooted in the population. “We have employees whose parents and grandparents worked for Dätwyler,” says Adrian Bolliger, Managing Director Europe at Dätwyler Cabling Solutions.
Adrian Bolliger, Managing Director Europe at Dätwyler Cabling Solutions
“It requires everyone in the company to be ready and willing to make the change.”
Adrian Bolliger, Managing Director Europe at Dätwyler Cabling Solutions
But this long-standing company operates in a very competitive field, having made a name for itself internationally in the cabling systems market. “In this segment, however, a lot of things are now defined mainly by price,” says Bolliger. This is tough for a company based in the high-wage country of Switzerland, which prides itself above all on quality, service and innovation. The business model had to change, but without alienating the company’s loyal, long-serving and highly trained employees.
###  Switzerland is falling behind

text: ###  Switzerland is falling behind
According to the SFBI study, there are two ways to make money from innovations: either develop an innovative product that is new to the company and comparable in function to other existing products (company innovation), or introduce something completely new (market innovation). For industrial companies in Switzerland, company innovations represent around 15% of sales, market innovations around 7%. Switzerland is falling behind other countries when it comes to market innovations; in the Netherlands this figure is 16.5%, with 12.6% in Italy and 11.5% in France.
Adrian Bolliger is aware of this issue. “We are well-versed in developing and optimising our products and solutions.” But that is no longer enough today. Sometimes business models have to be completely redesigned. For Dätwyler Cabling Solutions, this means evolving from cable manufacturer to IT solution provider. “More and more customers are looking for a comprehensive consultation when it comes to IT infrastructure, rather than an isolated approach that focuses only on cabling. And this is precisely where we fit in – by offering our customers sustainable IT infrastructures that adapt to their needs.” This also involves investment and investment protection. The amount of data is growing rapidly, but cloud-based solutions are not the only option. In fact, there is a pronounced trend for processing more data on site. “We identified this trend years ago, and made it one of our new core competencies – flexible and fast solutions that optimise the flow of data in terms of security, speed and benefits,” explains Bolliger. By offering a range of services including consulting, implementation, maintenance and servicing, Dätwyler Cabling Solutions has transformed itself into a service provider.
###  Learning within your own company
The way products and services are developed is also changing. For example, in order to learn more about IoT and develop services for the market, Dätwyler Cabling Solutions networks its own machines, imports the data into its own mini data centres and has begun using this data to optimise production processes. “We are working with Swisscom and our own IT department to develop an optimal solution,” says Bolliger. Dätwyler is consciously setting out on the long, bumpy road toward product development transformation. This allows the company to learn for itself how best to do it – knowledge it can then pass on to its customers. “This is opening up exciting prospects for tackling the market together with Swisscom.”
Dätwyler Cabling Solutions aims to evolve from a cable manufacturer to a service provider.
Becoming a company that can maintain its global reputation as a producer of cable systems while also offering its customers and partners more far-reaching solutions – it’s a long path and one that requires meticulous planning. After all, a company that actively cultivates and promotes innovation will be more successful than one that sits and waits for the brilliant idea to come from someone else – another finding of the SFBI study.

text: Becoming a company that can maintain its global reputation as a producer of cable systems while also offering its customers and partners more far-reaching solutions – it’s a long path and one that requires meticulous planning. After all, a company that actively cultivates and promotes innovation will be more successful than one that sits and waits for the brilliant idea to come from someone else – another finding of the SFBI study.
Management has drawn up a plan to be implemented within four years (see “The six workstreams”). “We work in six workstreams, each of which is led by a member of the management team,” says Bolliger. “By 2022, the company will be reorganised and realigned. We call our transformation project ‘WeMove’.”
###  Involving employees is a must
Restructuring on this scale naturally also involves changes for the employees. And again, we can look to traditional company Dätwyler here. Bolliger nods earnestly when asked about this topic. “It requires everyone to be ready and willing to make the change, because we are working in partnership with our employees. We explain to them exactly why this is necessary, what we are changing for what reason and what skills are needed to do so. Most employees understand that and are willing to take the journey with us.” Adrian Bolliger is also willing to give his employees the time they need. For example, the department head whose team was selected for the Lean Management project. “He suddenly had an entirely different job. I gave him a book to read with lots of background information, and we discussed the requirements together. After a while he came to me and said: I’ll do it!”
The 105-year-old company is setting out on the journey of modernisation with its employees, just as it did in the 80s when the company began producing fibre optic cables – which was an unprecedented innovation at the time. But one thing is clear to Bolliger: “Manufacturing is in our DNA, and we will never be a pure service provider.” That is probably a good thing, since Dätwyler Cabling Solutions is certainly already one of the 54.6% of Swiss companies that are innovating.
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## The six workstreams for change
Dätwyler Cabling Solutions has adopted a systematic process for reinventing itself. The transformation will be completed within four years and in six workstreams.
##### 1\. Structures
Builds the future organisation that meets the requirements of an IT company. Lean and agile organisational structures help ensure success in the rapid development of new services and products. For example, the company introduced a business development function alongside product management to increase its focus on radical innovation.
##### 2\. Processes
All processes and tools are revised and, where necessary and appropriate, digitalised or automated for efficient, powerful operations. This includes the use of RPA (robotic process automation) for inside sales.
##### 3\. Internal Communication

text: ##### 2\. Processes
All processes and tools are revised and, where necessary and appropriate, digitalised or automated for efficient, powerful operations. This includes the use of RPA (robotic process automation) for inside sales.
##### 3\. Internal Communication
This workstream involves reworking communication with and between employees. The company uses various channels to share relevant messages with employees in production and sales in different countries, for example.
##### 4\. External Communication (marketing)
Not only is Dätwyler Cabling Solutions’ brand first-class, it is also clearly positioned. A number of adjustments are required to truly raise Dätwyler’s profile as an IT company. For example, the company is making greater use of social media for external communication, but the brand will also be changed to Dätwyler IT Infra in the coming weeks. This approach combines the best of both worlds: Dätwyler as a strong brand with a reputation as an IT provider.
##### 5\. Innovation
This workstream defines innovations – both evolutionary and revolutionary – for cabling systems and for the IT business. The two come together in use cases for complete solutions. The method of development, for example waterfall model and/or scrum, is defined in workstream structures.
##### 6\. Skills
This workstream combines the best of both worlds: the employees – some of whom have been making a name for themselves in the cabling systems field for decades – and the new skills required in the field of IT. Dätwyler Cabling Solutions is able to achieve this thanks to an intelligent mix of employee training and specialist recruitment.
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More on the topic:
Digital transformation
#### Bringing digitalisation to manufacturing
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Digital transformation
#### Bringing digitalisation to manufacturing
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IoT
#### The global climate crisis: how can IoT help?
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IoT
#### The global climate crisis: how can IoT help?
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Internet of Things for global applications
#### Global business models with small things
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Internet of Things for global applications
#### Global business models with small things
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text: #  Social Media Netiquette
Everyone is invited to join and share our social media channels. You can post your input and photos on subjects in the different channels. We look forward to your feedback.
We welcome your ideas, comments and suggestions for improvement. Please note that visitors’ contributions do not represent the views of Swisscom (Switzerland) Ltd or Swisscom (Switzerland) Ltd employees and business partners.
On our social media channels we address the users informally, as it is custom for these media. Should someone wish to be addressed more formally, we will naturally respect this.
By interacting with Swisscom on social media, you consent to these terms and conditions of use which also apply in addition to those you have accepted on the respective social media platform.
Swisscom regards posting of the following content on Swisscom social media channels as unacceptable and reserves the right to instantly remove such content on knowledge thereof.
We will not tolerate
* Uploading offensive, obscene, pornographic, threatening, inflammatory, discriminatory, racist or insulting content on Swisscom social media channels or content that is injurious to third parties, misleading, unlawful or in breach of third-party rights (including their copyright and personal rights)
* Uploading content that contains direct or indirect advertising for third-party products
* Activities that impair the proper functioning of a social media channel or uploading files containing malware or similar
* Corrupting or deleting correct source references related to contributions
* Uploading content to which you do not have the required proprietary rights
* Using Swisscom copyrights and trademarks (e.g. Swisscom logo) without Swisscom’s prior written consent
* The publishing of chat histories that are conducted via Direct Messenger (private chat) with Swisscom, without the written consent of the Swisscom social media agent

text: Posted on 27\. March 2023Text: Anne Bolomey | Media: Swisscom
With the project Papillon (‘butterfly’), the private wealth management bank Piguet Galland undertook a fundamental transformation of its working environment in collaboration with Swisscom and Microsoft in 2022. ‘Like the caterpillar turning into a butterfly to fly off towards new futures,’ says Michèle Luyet, Chief Operations Officer of the bank.
Accompanied by teams from Swisscom, Piguet Galland opted for a Microsoft M365 SaaS (Software as a Service) solution ranging from mobile telephony to collaborative document management. As a result, they have been able to greatly simplify maintenance and strengthen security, while opening up Microsoft’s application world for greater mobility and efficiency. François Noël, Head of Cyber Security at Piguet Galland, said: ‘The M365 solution meets the prescribed requirements set by the regulatory authority as well as market best practices.’
In the video below, you can find out more about the ‘Butterfly’ project from the testimonials of three members of the management team:
* Michèle Luyet, Chief Operations Officer
* Jordi Domenech, Chief Technology Officer
* François Noël, Head of Cyber Security
As a traditional bank, it is essential for Piguet Galland to be able to reinvent itself in order to meet the growing demands of its clients. Swisscom experts have been supporting the bank on its journey to digitalising its services for more than 10 years. ‘I think the choice of a SaaS solution was strategic and will allow us to continue the transition to the cloud without any worries,’ concludes Michèle Luyet.
Close element
## Microsoft 365 Cloud Services from Swisscom
Find your way to the cloud with Microsoft cloud services.
Find out more
_Cover photo: The Arbre à Vent in front of the Piguet Galland headquarters. It is a biomimetic wind turbine designed by Claudio Colucci. The leaves of the tree use the energy of the wind to generate electricity._
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# Cable ducts TCA
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FMG cabling (KK FMG) enables you to use cable ducts of Swisscom. This offer is available to licensed telecommunication service providers.
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**Your benefits**
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Access to the cabling of Swisscom throughout Switzerland via defined access points.
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Can be combined with infrastructure products and services.
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Numerous areas of application, synergies and interconnections to third party infrastructures.
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**Contract documents**
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#### Service Description and manuals
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Service Description KK FMG
(PDF file, 129 KB)
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Price Manual KK FMG
(PDF file, 98 KB)
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Operational Manual KK FMG
(PDF file, 776 KB)
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Technical Manual KK FMG
(PDF file, 789 KB)
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Access Service Description
(PDF file, 89 KB)
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Price Manual - Access
(PDF file, 100 KB)
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Operational Manual - Access
(PDF file, 128 KB)
#### List of accredited companies and order forms
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Accredited installation / cabling companies
(PDF file, 160 KB)
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Form Access product KK FMG
(XLS file, 78 KB)
#### Minimum standards for cabling and safety provisions
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Specifications on working in the cable ducts of Swisscom
(PDF file, 99 KB)
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Working in the ducts
(PDF file, 285 KB)
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Working in the cabling space
(PDF file, 217 KB)
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Working under electrical voltage
(PDF file, 222 KB)
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Gas measurements when working in manholes
(PDF file, 434 KB)
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Working with propane
(PDF file, 482 KB)
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Handling fire protection bulkhead
(PDF file, 389 KB)
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**Product-independent contract elements**
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\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
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\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
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**Network information**
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With the network information you can inform yourself about the situation and laying of the cable ducts from Swisscom.
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Service
# Mila’s CEO, Chris Viatte finds new investors to take the company independent
While digital services are becoming increasingly intuitive and user-friendly, the same cannot be said of TV box installation, Internet or WLAN setup, or mobile phone configuration. Since 2016, anyone struggling with such challenges has been able to access help from Mila and its Mila Friends or Mila Professionals. This crowdsourced assistance service is provided by technically savvy individuals (Mila Friends) and local SMEs (Mila Professionals). With the backing of a group of international investors, Mila’s CEO, Chris Viatte, now plans to roll out the successful Swiss model beyond Switzerland.
Esther Hüsler, Media spokesperson
02 October 2020
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Swisscom’s subsidiary Mila has been providing technical support to end users since 2016. The marketplace allows Amateurs and Pros to assist Swisscom customers and customers of other business partners, such as Interdiscount, Lumimart, Otto.de, Amazon.de, Brack or Bosch, with on-demand technical support. The majority of the 200,000 plus support assignments carried out to date have been in Switzerland, France, Germany and the UK.
Mila Friends and Professionals significantly reduced Swisscom’s workload during the challenging phase of migrating residential customers to All-IP products and achieved high customer satisfaction. With the successful completion of the All-IP migration and the easier setup of Swisscom products, the volume of Swisscom jobs has now decreased considerably. As a result, Mila is now turning its attention to growing its business with new partners in Switzerland and abroad. In order to fully exploit these opportunities for international growth, the CEO of Mila, Chris Viatte, backed by an international group of investors, is acquiring 100% of Mila’s shares from Swisscom.
This is a significant step for Mila CEO Chris Viatte: “Our experience gathered on the Swiss market and our collaboration with a market leader like Swisscom could be leverage to open new frontiers. When we originally started out, we only provided support for Swisscom. Since then, we have acquired an additional 30 customers around Europe. However, we see collaboration with international device manufacturers as the area with the most potential for growth. The backing of a professional group of investors, led by Alpana Ventures from Switzerland, as well as Oriza Ventures and Plug and Play Ventures from the Silicon Valley, will also undoubtedly support Mila’s ambitions.".
Alexander Fries, Partner at Alpana Ventures comments: “In today’s world, where each household, small retailer, hotels and restaurants have multiple Screens, POS systems, computers, IoT sensors and more, having an on-demand last mile technical support service like MILA offers, is critical to business development and customer satisfaction.

text: Alexander Fries, Partner at Alpana Ventures comments: “In today’s world, where each household, small retailer, hotels and restaurants have multiple Screens, POS systems, computers, IoT sensors and more, having an on-demand last mile technical support service like MILA offers, is critical to business development and customer satisfaction.
The successful partnership between Mila and Swisscom will nonetheless continue, and Mila Friends and Professionals will handle installation work for Swisscom’s residential customers in the future. “This is a proven model which significantly reduced our workload. Now is the right time for Mila to take its next big steps beyond Switzerland,” says Roger Wüthrich-Hasenböhler, Chief Digital Officer at Swisscom and current Chairman of the Mila Board of Directors.
## Downloads
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Press Release
(PDF file, 74 KB)
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Picture
(JPG file, 130 KB)
## Links
Alpana Ventures
Oriza Ventures
Plug and Play Ventures
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Subscribe to our news by e-mail
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

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Managed Security Services (MSS)
#  So that the shortage of skilled workers does not become a security gap
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IT security specialists are rare. How can companies prevent this shortage from endangering their security? The answer can be found in a general trend in IT.
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Text: Andreas Heer, Images: iStock by Getty Images, first published on october 15, 2018, updated on January 19, 2021.
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There is a double gap in IT security: On the one hand, new forms of attack are constantly cropping up. On the other, there are not enough security experts. The good news is that companies are not helpless in the face of this situation. Managed security services (MSS) enable companies to outsource parts of their IT security to specialised providers, thus bridging the shortage of skilled workers or overcoming it sustainably.
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###  Too few specialists, increasing demands
A quick look back suffices to explain why the demands on IT security are increasing: the EU’s General Data Protection Regulation (GDPR) came into force in May 2018. This also affects Swiss companies that work with EU citizens in EU countries. Shortly thereafter, cryptojacking targeted the web browsers of unsuspecting users. Here, cybercriminals use the computing power of a website visitor to mine cryptocurrencies. Phishing and malware-infected e-mails are more or less perennial favourites. What’s more, attacks often target specific individuals or companies.
At the same time, digitisation is increasing infrastructure complexity: What data is stored in which cloud and what should remain on local infrastructure? And what additional security measures does such a hybrid infrastructure require?
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###  Companies are aware of the problem
Solutions to the shortage of skilled labour are needed for a variety of reasons. Company executives are now acutely aware of the importance of IT security. After all, digitisation and the use of new technologies are also creating new avenues for attack. At the same time, cybercrime is becoming more professional. This is leading to an increase in attacks because only successful attacks pay off. These trends are also being reflected in company budgets: currently, about one-eighth of all ICT spending is on security. According to the ICT security study, this expenditure has increased by about five percent compared to last year.
The most important IT security issue from a business point of view is the protection of corporate data. For IT departments with a more technical perspective, the focus is on protecting the ICT infrastructure and networks.
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###  MSS: a universal panacea?
Companies are increasingly turning to managed security services to compensate for missing know-how. The core of this lies in protecting against attacks using firewalls, intrusion detection/prevention and web and e-mail security. Threat detection and response services, including security operations centre (SOCaaS) services, are likewise in increasing demand. There are also business-related services such as data leakage prevention systems, user authentication and digital signature solutions.

text: * * *
###  MSS: a universal panacea?
Companies are increasingly turning to managed security services to compensate for missing know-how. The core of this lies in protecting against attacks using firewalls, intrusion detection/prevention and web and e-mail security. Threat detection and response services, including security operations centre (SOCaaS) services, are likewise in increasing demand. There are also business-related services such as data leakage prevention systems, user authentication and digital signature solutions.
Although MSS enables many core areas of IT security to be outsourced and missing specialists to be compensated for, companies need to rethink if they are to switch from operating a technology operation to using a service. They must define which processes and safety measures can be outsourced and who is responsible for what. In any case, a company needs the know-how to define its own security guidelines and use these to manage the relationship with its security provider.
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###  Cyrill Peter on the shortage of specialists
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Why are IT security specialists in short supply?
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Cybersecurity is one of today’s hot topics, and its importance continues to grow in the context of digitisation. In addition, the topic has definitely arrived on company boards, and businesses are investing heavily in their own security. Secondly, security is a growth business for service providers. This is leading to a very high demand for suitable specialists – from companies and authorities as well as IT service providers. The demand is therefore higher than the “supply” of security specialists currently available. Security specialists can thus often choose where they want to work.
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How can companies react to the shortage of skilled workers?
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As always when it comes to the “fight for talent,” companies have to be attractive to employees and offer appropriate perspectives. A security specialist usually wants to work in a place where he is “in the thick of things,” in other words in an interesting environment that can teach him something and thus increase his own market value. Companies should also consciously develop a plan for how and where to find specialists. That is, they must switch to active sourcing.
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How can an MSS provider support companies?
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An MSS provider can unburden companies by taking on a lot of tasks that are not part of their core skills. In this way, companies can ensure, for example, that their security infrastructure is always up-to-date and available and that they can react appropriately to security events and incidents. Security is a 24/7 topic. This can also be solved elegantly by an MSS provider. Because the provider operates security for many customers, it can also offer a security operation centre as a round-the-clock service continuously staffed by IT security specialists.
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What requirements must an MSS provider meet?
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What requirements must an MSS provider meet?
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Most importantly, a business must trust the provider and the people behind it. The provider’s track record is also very important, in other words, its existing references. These should ideally be in the same industry. In addition, a company should verify how broad the skillsets of the provider’s specialists are. This applies to both security engineering and security operations. Can the provider’s team credibly operate a security operation centre around the clock? Another very relevant factor is compliance with regulatory requirements (e.g. ISO 27011, ISAE 3402/3000, etc.). In addition, it is important to keep abreast of the constantly changing threats and find solutions and/or adapt the security services with sufficient rapidity. This also includes, for example, the ability to provide the services in a public cloud.
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What role does Switzerland play in MSS as a provider’s location?
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Swiss MSS providers can score points through their proximity to the customer, local service management, local threat intelligence and good network integration. So too can a good understanding of the current and upcoming regulatory requirements in Switzerland and in the various industries. The customer must be confident that he can embark on his digitisation journey together with his Swiss security partner and that this is absolutely strategic for him. Interdisciplinarity is important. By this I mean that the provider can combine measures such as cloud computing, networking, data centres, workplaces and, of course, “masterpiece” security. When dealing with security incidents, it also helps a lot if you speak the same language and are within the same time zone.
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Combating cyber attacks
#### Prevention alone is no longer enough
* * *
* * *
Combating cyber attacks
#### Prevention alone is no longer enough
* * *
* * *
#### MSS-i: Managed Network Security Services
Protect your corporate network and web applications from attack with Swisscom’s Managed Network Security Services (MSS-i).
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#### MSS-i: Managed Network Security Services
Protect your corporate network and web applications from attack with Swisscom’s Managed Network Security Services (MSS-i).
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# Cisco Network Solutions
* Overview
* LAN
* WLAN
* Security
* SDN
* Services
##
Due to technical difficulties, please try again later.
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##  With flexible, secure and automated network solutions in digitalisation
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Digitalisation poses new challenges for business models and processes, and impacts upon your ICT infrastructure and strategy. You need to adapt quickly and flexibly to demands from the market and your own company in ever-shorter intervals. You also need to guarantee the mobility of your employees, just as much as the reliable and secure integration of new locations and workplaces. Ultimately, it is vital that you guarantee the implementation of digitalised processes by using IoT. At the same time, the continuous availability of your systems, with as few malfunctions and downtimes as possible, is vital. You need future-oriented technologies to achieve this, which amplify and augment your infrastructure, satisfy mobility requirements and support your agility.
As your partner for all questions regarding networks, we examine your starting position, clarify core issues that are decisive for you and your requirements, and support you in the continuous optimisation of your network. Here, we take both external factors that influence your business into account, as well as the planning and objectives of your cost structure and your resource situation. In our consultations, we elaborate on your questions in detail and draw up the ideal solution for you together.
As leaders in the implementation and operation of network solutions in Switzerland, we offer you complete, secure and forward-looking technology solutions at the same time, with flexible options for expansion and integration, for all areas of your network, as the largest system integrator for Cisco infrastructures in Switzerland and a long-standing Cisco Gold Partner.
* * *
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### Get in touch with an expert
Contact us
* * *
Request offer
##  The solution at a glance
We offer end-to-end integration solutions for LAN, WLAN, SDN and security, either as VAR or professional services.
Combining everything you need!
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####  WLAN
The mobile network is a key factor for success for your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Cisco Wireless LAN controllers and access points, and mobile device detection and analytics tools, we offer custom solutions to meet your objectives in accordance with your requirements.
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####  LAN
The network is your company’s core infrastructure and requires a custom design. With our full range of Cisco routers and switches and converged access (a single network platform for LAN and wireless LAN), we offer state-of-the-art custom solutions which meet current and future requirements.
* * *
####  SDN
Our range of access security, controller automation and fabric infrastructure solutions, to name just a few, allow you to adapt quickly to new challenges and offer comprehensive management for the automation, transparency and security of your network.
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####  Security
Our range of access, network and content security and malware protection solutions allows us to offer you standardised and reliable protection for your sensitive data.
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####  SDN
Our range of access security, controller automation and fabric infrastructure solutions, to name just a few, allow you to adapt quickly to new challenges and offer comprehensive management for the automation, transparency and security of your network.
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####  Security
Our range of access, network and content security and malware protection solutions allows us to offer you standardised and reliable protection for your sensitive data.
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##  Agile solutions with Cisco technologies applying the sound knowledge of Swisscom.
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## Flexibility
Your chosen solutions and services can be integrated into your existing infrastructure and allow you to respond quickly and with agility to new business requirements.
## Expertise
Our experienced experts in ICT/network solutions actively support you with consultations, expert reports, implementation and operation.
## Investment protection
State-of-the-art technologies meet all your present-day and future requirements without you needing to make excessively high investments.
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###  Furthermore...
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####  profit from numerous innovations
####  we meet the toughest business requirements
####  your data remains in Switzerland
Swisscom develops new areas of business with diverse innovations and actively supports you in taking advantage of the opportunities of digitalisation.
99.9% availability, 24/7 support, security, business continuity & disaster recovery.
Swisscom is a long-established Swiss company operating under Swiss law. Your data remains in Switzerland.
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##  Our partner
* * *
Click on the logo to find out more about Swisscom’s partnership with Cisco.
* * *
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##  This is what our customers say
* Patrick Hübscher
Head of IT Cloud Infrastructure Solutions Mobiliar
* * *
##  «The new SDN-based network is the foundation of our digitisation.»
Read more
* Thomas Breu
Head of ICT Cantonal Police Force, St. Galle
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##  «Our vehicles are now also mobile offices.»
Read more
* * *
##  This might interest you too
* * *
#####  Offer
###  ENOP
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
#####  Offer
###  ENOP
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
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Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
##  Wireless LAN Solutions On Premises
Efficient, secure and mobile infrastructure
* * *
Wireless networks are a key factor in digitalised business processes and associated human interactions. For instance, information about customer behaviour can be analysed and an effective marketing campaign launched accordingly. This brings you closer to your customers, so that you can better meet their needs. You will also make your company more productive and attractive by providing your employees with more flexible and mobile working conditions.
The mobile network is a key factor for success for your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Cisco Wireless LAN controllers and access points, and mobile device detection and analytics tools, we offer custom solutions to meet your objectives in accordance with your requirements.
Swisscom’s WLAN solutions on premises offer you the best communications solution with market-leading products from Cisco.
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####  Benefits for you:

text: Swisscom’s WLAN solutions on premises offer you the best communications solution with market-leading products from Cisco.
* * *
####  Benefits for you:
* State-of-the-art technologies, with modular and fully integrated solutions, for everything you need from digitalised business processes
* Latest generation WLAN functions, end-to-end visibility of users in the network, standardised security, high bandwidth and performance
* Fulfilment of requirements based on technological needs (data, language, media), the layout of buildings and other general conditions such as surroundings (industry, production, mines)
* Fast, lag-free and secure access by your employees to your company data, regardless of time, place and device
* Use of innovative application options for customer localisation, such as visitor numbers at events, for the effective support of marketing campaigns
* Informative reporting systems for marketing activities thanks to real-time information
* Our long-standing and all-round solution and integration expertise for WLAN concepts
* * *
* * *
Guarantee mobility through highly available market-leading platforms, and secure information for your sales activities.
Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
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text: A digital legacy ensures that personal and confidential digital data remains protected even after death. What does this mean? Why is digital legacy important? How can we prepare for it?
**Please note:**
For participation in the online course, you will need your computer (PC/Mac) and an Internet browser (Google Chrome is recommended). No special installations are required and you will not be videoed while taking part in the course (so you do not need a camera on your computer). You will receive an e-mail link to access the online course at least 1 day before the start of the course.
Until further notice
Free of charge
__ 45 minutes

text: ## Data & AI Consulting, Mobility Insights & IoT
#  More competitive thanks to data-driven business
Companies are using our data-driven business solutions, such as data & AI consulting, to help them gain a competitive advantage from optimally handling their data. Rely on our expertise in capturing and processing value-creating data and generate information on which to base informed decisions and reliable forecasts, laying the foundation for more efficient processes and customer-oriented digital products and services.
###  Rethink how you handle company data
Offering the entire range of services from consulting through to implementation and operation, we’ll support you on your journey to becoming a data-driven company. However mature the data processes in your company, we’ll work with you to create the roadmap for the optimal handling of your data to maximise your success on the market.
###  Data warehouse consulting and machine learning service
Let our IoT experts help you connect your digital data with the physical product and production world. Integrate your ERP data with information from external systems and Mobility Insights data in the data warehouse. Using machine learning and analytics, the data is enriched and made available to all the desired stakeholders quickly, transparently and securely via bespoke data platforms, enabling well-founded business decisions and compelling customer experiences.
##  Why Swisscom is the perfect partner for data-driven business
###  Leading
With over 100 experts, we are a Swiss leader in analysis, integration, IoT, data architecture and data science.
###  Exklusive
We have access to exclusive data sources, such as mobility data from 6 million people in Switzerland, which you will not find anywhere else.
###  Comprehensive
A wide range of services, in-depth industry knowledge, methodological and technological expertise from a single source.
##  Discover our data-driven business solutions
Business Intelligence
##  Data & AI Consulting
Take advantage of our consulting to consolidate data silos and make decisions based on centrally available data.
Go to offer
Mobility data
##  Mobility Insights
Better understand the mobility of your customers and use the unique, anonymised movement data of 6 million people in Switzerland.
Go to offer
IoT
##  Internet of Things
Connect the digital world with the physical world and use data from processes, objects and machines.
Go to offer
##  Additional data-driven business solutions
Big Data
###  Data Insights Service
Combine structured and unstructured data to gain valuable insights.
Go to offer
Swisscom Automation
###  Business process automation
Automate repetitive tasks, increase your productivity and reduce costs.
Go to offer
Low-code platforms
###  Power Platform
Automate work processes without programming knowledge and drive innovation.
Go to offer
ECM and DMS solutions
###  ICIM Document & Content Management
Lay the foundation for the efficient management of your documents, data and information.
Go to offer
Distributed ledger technologies (DLT)
###  Blockchain
Use trusted blockchain solutions on a highly secure infrastructure.
Go to offer
«71 percent of the Swiss companies surveyed collect data faster than they can process and analyse it.»
Forrester Consulting Study for Dell Technologies, 2021
##  Find out more
Video
####  Data lake service in the machinery pool

text: ###  ICIM Document & Content Management
Lay the foundation for the efficient management of your documents, data and information.
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Distributed ledger technologies (DLT)
###  Blockchain
Use trusted blockchain solutions on a highly secure infrastructure.
Go to offer
«71 percent of the Swiss companies surveyed collect data faster than they can process and analyse it.»
Forrester Consulting Study for Dell Technologies, 2021
##  Find out more
Video
####  Data lake service in the machinery pool
Thanks to its data cockpit, Geobrugg has up-to-date information on the utilisation of its machines at all times.
Take a look now
#####  More articles
####  Our experts will be happy to answer your questions. Contact us.
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#  Specialists and customised managed services for your IT operations
* Swisscom “Smart Sourcing”: managed IT services individually tailored to your needs
* As extensive as necessary, as lean as possible, and customised to your needs
* Specialist personal advisors throughout Switzerland for all IT-related issues
More information
* * *
### Get in touch with an expert
Contact us
* * *
Request offer
## Your IT sets the tone
Our services make it happen
##  Swisscom Smart Sourcing benefits
Swisscom “Smart Sourcing” is a tailored outsourcing service for your IT operations. Your individual requirements are our top priority. Our dedicated experts safeguard your IT operations and can work on site and on your infrastructure as required.
###  High levels of expertise
Extensive IT expertise at your disposal: our pool of specialists covers all areas of IT and we systematically enhance and develop these skills.
###  Rapid implementation
We take a straightforward, pragmatic approach to running your current IT systems and support you with your IT transformation.
###  Innovation – Enabling
We support you with the design and roll out of new technologies. Thanks to our flexible operational model, we can provide you with managed or support services for exciting new technologies in no time at all.
* * *
Further information about Smart Sourcing can be found here:
> Factsheet Smart Sourcing
* * *
### Interested?
Contact us
* * *
Request offers
* * *
##  IT Operations Portfolio
Our professional Swiss experts strengthen your IT operations with tailored operational and support services in the following areas:
##  Business Services
###  Application
Business applications are the beating heart of modern companies. With our expertise, we can operate and support your applications, databases and middleware.
###  Workplace
A modern workplace facilitates more productive working. Our experts provide support with software distribution, user administration, inventories and device lifecycle management.
###  Voice & UCC
For uninterrupted communication, we can run all the collaboration and communication systems within your business: from clients and core servers up to and with media and security gateways.
###  User Support
We will answer all your employees’ ICT questions. We provide a central location for support requests with a service structure tailored to your specific needs.
##  Infrastructure Services
###  Network
Connectivity is the basic infrastructure for all businesses. We operate your connectivity solutions, from the local to the global network.
###  Security
Security is a key issue in today’s ICT world. Thanks to our expertise, we can support you with complex issues such as intrusion detection, antivirus and authentication, and operating proxy servers and firewalls.
###  Datacenter
Services and business applications would not exist without data centres. We safeguard the stable, continuous operation of your virtualisation platforms, servers, storage systems and operating systems.
###  Cloud
Cloud solutions offer numerous benefits, but are also incredibly complex. We will support your strategy and/or operate your cloud solution in the Swisscom or public cloud.
#####  This is what our customers are saying
* * *
##  Recent articles on the topic
Network management
#### Real Talk Network Outsourcing: What can I expect?
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Network management
#### Real Talk Network Outsourcing: What can I expect?
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IT outsourcing
#### Helping you dedicate more time to your core business
* * *
* * *
IT outsourcing

text: ###  Cloud
Cloud solutions offer numerous benefits, but are also incredibly complex. We will support your strategy and/or operate your cloud solution in the Swisscom or public cloud.
#####  This is what our customers are saying
* * *
##  Recent articles on the topic
Network management
#### Real Talk Network Outsourcing: What can I expect?
* * *
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Network management
#### Real Talk Network Outsourcing: What can I expect?
* * *
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IT outsourcing
#### Helping you dedicate more time to your core business
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IT outsourcing
#### Helping you dedicate more time to your core business
* * *
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text: # We are ready for your enquiry about IoT Connectivity.
## **I am interested in
IoT Connectivity**
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Threat Detection
#  Find the needle in the haystack with Security Analytics
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Indications of security threats can easily get lost in the “haystack” of log files and other sources. Security Analytics helps you to find the “needle” in the form of relevant information – and detects correlations which are not seen in manual analysis.
* * *
Text: Andreas Heer, Images: iStock by Getty Images, 22 August 2018
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Analysing IT security incidents resembles the proverbial search for a needle in a haystack. Except that in this case, the needle is not in a haystack but in a stack of needles. For example, the log files of network devices – routers, firewalls, computers, proxies and the like – have innumerable entries. Which of them are really relevant to security?
Let’s make the task even harder: you are now no longer searching for a needle in a haystack, but for two identical knitting needles in numerous stacks of needles. A futile endeavour. But this is precisely what is necessary when analysing log files and various other sources: It’s only by correlating incidents from various relevant sources that you can obtain a picture of the effective security threat.
* * *
###  Assess threats better with Security Analytics
Fortunately, you have some help with your search: namely, a Big Data platform as a basis, and an application called Security Analytics which compiles all the relevant information and detects correlations between individual incidents across the entire data volume. Voilà, there are the two knitting needles we were looking for! And even if you don’t know exactly what you are looking for, anomalies are also detected which may indicate cyber attacks.
This is how Security Analytics helps to detect threats early on and to distinguish real dangers from false alarms. The Security Alert result can be used to initiate further analyses and respond appropriately to the threat. The analysis and corresponding response are typically carried out by a security analyst.
For example: an employee reports a phishing e-mail in his or her inbox. The specialists then look at the Security Analytics dashboard to see which other employees have also received this e-mail. The subject entry in the e-mail server’s log file provides this information.
This alone would not be a reason to give this incident priority. However, two employees have unfortunately clicked on the link in the e-mail. The security specialists have detected this because they browsed the log files of the proxy for the known domain of the phishing e-mail in the Security Analytics platform. Through the stored client IP address, it was easy to find the two computers, and therefore identify the employees. In turn, the records on the DHCP server contributed to this. Thanks to the central data storage on the Big Data platform and the Security Analytics tools, the specialists were able to respond to the incident very quickly and initiate further measures.
* * *
###  Various scenarios

text: * * *
###  Various scenarios
Threat detection as in the example above is just one application scenario for Security Analytics. It can be used on different levels. From a technical perspective, Security Analytics supports the detection of cyber attacks and data leakage. Possible threat detection use cases include detection of attacks on terminal devices, suspicious activities when accessing the internet, but also threat recognition by Cloud applications.
In addition, the analysis of different sources can detect company-specific threat scenarios such as this one: Employee S. enters the headquarters in Bern with his badge at 7:53 am. 19 minutes later, the remote desktop environment registers an access by this same employee from the Far East. This triggers an alert from the Security Analytics platform. That’s because it is only the correlation of two pieces of information from the access system and the log files – which are not suspicious in themselves – which points to a possible threat.
This makes Security Analytics an efficient tool for detecting and analysing known and unknown threats and for initiating appropriate steps – so that companies don’t have to hastily cobble together their IT security processes.
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Threat intelligence basics
#### One step ahead of the attackers
* * *
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Threat intelligence basics
#### One step ahead of the attackers
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The main threats in 2018
#### Artificial intelligence, both friend and foe
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The main threats in 2018
#### Artificial intelligence, both friend and foe
* * *
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#### Security Analytics and SOC as a Service
Security Analytics and SOC as a Service let you outsource the analysis and handling of security incidents.
Go to offer
#### Security Analytics and SOC as a Service
Security Analytics and SOC as a Service let you outsource the analysis and handling of security incidents.
Go to offer
* * *

text: ## Vestergaard
#  «Entrusting our IT to Swisscom facilitates our operations in the four corners of the planet.»
Nicolas Schornoz, Chief Financial and Operating Officer Vestergaard
###  The story in brief:
«Entrusting our IT to Swisscom, in order to facilitate our operations in the four corners of the planet, seemed to us to be the best solution to enable us to remain the leader in a very competitive environment», Nicolas Schornoz, CFOO of Vestergaard is delighted to report.
###  IT services fully guaranteed by Swisscom
Vestergaard, an international company, whose foundations are based upon humanitarian entrepreneurship, needs technology in order to access new markets and to respond to the needs of populations that are difficult to reach, or that have limited resources. The company, created in 1957, specialises in measures against malaria through the sale of impregnated mosquito nets (PermaNet®), water filters (LifeStraw®) and impregnated storage bags, reducing post-harvest losses (ZeroFly®). Vestergaard is present in Switzerland, but also in India, Vietnam, Ghana, and Kenya, where the company has branches.
“When we reviewed our IT strategy in 2017, we realised that we no longer had the critical mass to respond favourably to future needs of our associates, whether in terms of Big Data, IoT, or blockchain. We therefore sought a global partner who would provide us with access to cutting edge competencies in each of the IT domains, while retaining an internal strategic component,” declares Nicolas Schornoz. So Swisscom initiated an outsourcing project, with a constant view to the development of Vestergaard’s IT.
##  Facts & Figures
* Name: Vestergaard
* Location: Lausanne
* Sector: Santé
##  Main areas of Vestergaard’s preventive actions
* malaria
* dysentery problems
* disease
* malnutrition (conservation of foodstuffs)
###  These products are used by Vestergaard
##  Microsoft Azure Cloud
Leverage Microsoft Azure Cloud with Swisscom as your Cloud Computing partner: we offer consulting, implementation, operation, reselling/support.
Go to product
###  The Azure cloud, and the centralisation of precious data
The setting up of Azure in particular was a strategic move for the company. The cloud solution now means that Vestergaard can let Swisscom take care of the ICT infrastructure ICT, the operation and applications, in their entirety. “Previously, we had dedicated servers in Switzerland, but now, everything is on Azure, which means that we have access to our data everywhere, and at all times, especially from our laboratory located in Ghana, and where connectivity is not optimal”, Nicolas Schornoz is pleased to be able to say, also emphasising the time saved and efficiency levels achieved with Office365, which enables Vestergaard associates, wherever they might be on the planet, to have rapid access to the company’s data.

text: Swisscom has thus become the client’s exclusive IT supplier. “We moved from a team of 5 people, who constantly had to juggle different roles, to a global partner with a very wide spectrum of competencies.” This outsourcing enabled Vestergaard to benefit from a proactive IT service, that enables the enhancement and optimisation of solutions that match the activities for which the use of big data will permit a new level of operational stability and security, as well as the overall taking control of the sales process, at the same time incorporating all their partners in the process. “Although we work mainly with major NGOs, we attach major importance to the end-user of our products. We do not yet have direct feedback on their use. Big data may be considered as synonymous with a real advance in the understanding of the needs of our end users, and the development of our future products.”
###  Facilitated growth
The continuation of Vestergaard’s growth is therefore announced under the best possible auspices due to the collaboration with Swisscom. The stability of daily operations, technological support and monitoring, and strategic support, in Vestergaard’s interactions with its branches in Ghana, India, or Vietnam, will thus be characterised by the speed of development of new technologies. “We will thus remain ahead of our competitors”, comments Nicolas Schornoz, confident in the capabilities of Swisscom for the continuation of Vestergaard projects, whose new associates can also count on enhanced workplace implementation. “This now only takes about fifteen minutes. As for technical support, this is no longer a task Vestergaard has to carry out either.”
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# IT security in distributed environments
##  Plugging the holes in the security wall
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Think you can still protect your company’s IT with a security cordon? Things have moved on. There’s no clear-cut perimeter any more. But that doesn’t spell the end for IT security. Think of it instead as a new beginning, where the right security provider can play a pivotal role.
Text: Andreas Heer, Image: Adobe Stock, 20 february 2020
‘The perimeter is dead.’ As a statement this is nothing new – it’s something IT experts have been saying for a long time now. This article in the US CSO magazine was already talking about the end of the perimeter as we knew it and the search for a new one back in 2011. There are various, well-known reasons behind this change. Mobile devices such as smartphones and tablets and flexible forms of working that aren’t tied to a specific location have challenged the limits of the classic, local infrastructure. The perimeter has been worn away. As a result, IT managers can no longer draw a cybersecurity cordon around their entire IT infrastructure. We also have to recognise that cyberattacks in the form of phishing e-mails and bogus websites often simply bypass in-house security measures anyway.
###  No trust without a cordon
This doesn’t mean that there is no longer a need for the traditional firewall and IDS/IPS protection. But it no longer protects the company’s entire infrastructure – just the local network environment. This is because today’s corporate IT centres around the cloud. Geographically speaking, ‘centres’ isn’t quite the right term, given that the cloud is often outside the perimeter in an external provider’s data centre.
The company’s cloud-based applications can, of course, be accessed via monitored and managed devices inside the company’s security cordon, but they can also be accessed from anywhere outside the cordon. Mobile employees can access and use the company applications online, wherever they are. And, for a long time now, systems have digitally integrated suppliers and partners via different interfaces. On top of this, we have customers accessing the increasing number of online services via a web browser or app. This kind of connectivity is essential for efficient, digital processes. So what options do security managers looking to control all of these connections and devices have? None. Or, to put it another way, zero.
‘Zero Trust policy’ is one of the approaches being used to maintain a high level of IT security. Here, there is no longer a distinction between ‘good’ traffic within the cordon and ‘bad’ traffic from outside. Instead, reflecting the kind of paranoia an IT security specialist needs, all data traffic is seen as potentially ‘bad’. In short: no cordon, no trust.
###  Logs to keep everything under control

text: ‘Zero Trust policy’ is one of the approaches being used to maintain a high level of IT security. Here, there is no longer a distinction between ‘good’ traffic within the cordon and ‘bad’ traffic from outside. Instead, reflecting the kind of paranoia an IT security specialist needs, all data traffic is seen as potentially ‘bad’. In short: no cordon, no trust.
###  Logs to keep everything under control
The consequence of this situation is that all data traffic has to be monitored for malicious activities. Every time a system is accessed from a device, the event has to be logged and centrally evaluated using a threat detection system. It is a good idea for a company to integrate the physical access systems here too, since vulnerabilities sometimes only become apparent when different data sources are combined – for example, if Mr Smith enters the office and then logs on to the ERP five minutes later some significant geographical distance away.
Measures that have replaced the simple perimeter protection extend from a central monitoring system to a complete security operation centre (SOC). Tiered security zones instead of a thick cordon with a central monitoring system. All of which makes eminent sense. But where to find the specialists who can de-escalate ‘false positives’ and intervene where the monitoring systems reach their limits?
###  Outsourcing as a solution
One effective approach is the use of managed security services (MSS). Outsourcing parts of IT security to a specialist provider can help bridge gaps in the company’s in-house expertise. Or simply offer an economical alternative to establishing your own comprehensive security infrastructure. Hybrid forms are a perfectly feasible option. Perhaps it makes sense for systems in the local network and in your own data centre to be monitored in-house, while the security of the outsourced cloud environments is delegated to the cloud provider. So, to a certain extent, the elements that lay inside the former perimeter would continue to be controlled as before and only the extensions would be outsourced.
And, last but not least, some good news: even if we declare the perimeter dead, certain security concepts still remain valid. IT security still requires a balanced mix of prevention, recognition of attempted attacks and an appropriate reaction. With the right security provider, companies can outsource certain security responsibilities and focus more on raising awareness among the workforce.
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Swisscom's mobile subscriptions, data subscriptions and Internet subscriptions are intended for normal personal use. Find out more about them.
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blue mobile, inOne (SME) mobile, Swiss (SME) mobile and NATEL® (business) infinity subscriptions (including additional SIM) apply for normal personal use and primary use within Switzerland. Outside of Switzerland, subscriptions apply for normal personal use while travelling and during temporary stays abroad. Swisscom reserves the right to curtail or restrict the service or take other appropriate stepsif it establishes that usage deviates significantly from the norm (e.g. use primarily outside of Switzerland), or if there are justified indications that the SIM is being used for special applications (e.g.surveillance applications, machine-to-machine, direct dial or continuous connections).
#### Normal personal use
Swisscom defines “normal personal use” as normal mobile usage associated with the use of the user’s SIM in a mobile device for voice, SMS and Internet connections. In this case, usage is unlimited.
#### Considerable divergence from normal usage and special applications
“Considerable divergence from normal usage” and “special applications” mean that the subscription is being used for a purpose other than intended (i.e. not for a normal mobile connection) or is being misused.
Examples:
* Surveillance applications with video, photo, voice or webcams (Permitted only in combination with Multi Device options)
* Use of the SIM in a gateway, router, WiFi hotspot or USB modem (WiFi hotspot devices/USB modems permitted only in combination with Multi Device options)
* Machine-2-machine connections such as in vending machines, for home monitoring, etc.
* Use as a gateway
* Direct dial and continuous connections, leased lines
* Purely stationary usage
* Usage behaviour that makes such intensive demands on the available network capacity that the latter is severely compromised for the remaining customers.
Misuse refers to unlawful usage such as fraud, spam etc.
If Swisscom suspects circumstances as described in Section 2, it will contact the customer to discuss the situation with them. Swisscom will only take action if it is determined that circumstances such as those laid out in Section 2 exist and the customer is not prepared to discontinue said usage.
Data subscriptions
inOne (SME) mobile and NATEL® (business) infinity subscriptions are valid for normal personal use. Swisscom reserves the right to curtail or restrict the service and/or take other appropriate steps if it can prove that usage significantly exceeds normal levels, or if there are justified indications that the SIM is being used for special applications (e.g. surveillance and machine-to-machine connections).
#### Normal personal use
Swisscom defines “normal personal use” as normal mobile usage associated with the use of the user’s SIM card in a mobile device for Internet connections.
#### Considerable divergence from normal usage and special applications
“Considerable divergence from normal usage” and “special applications” mean that the subscription is being used for a purpose other than intended (i.e. not for a normal mobile connection) or is being misused.
Examples:
* Surveillance applications with video, photo, voice or webcams

text: #### Considerable divergence from normal usage and special applications
“Considerable divergence from normal usage” and “special applications” mean that the subscription is being used for a purpose other than intended (i.e. not for a normal mobile connection) or is being misused.
Examples:
* Surveillance applications with video, photo, voice or webcams
* Use of the SIM in a gateway or router
* Machine-2-machine connections such as in vending machines, for home monitoring, etc.
* Use as a gateway
* Purely stationary usage
Misuse refers to unlawful usage such as fraud, spam etc.
If Swisscom suspects circumstances as described in Section 2, it will contact the customer to discuss the situation with them. Swisscom will only take action if it is determined that circumstances such as those laid out in Section 2 exist and the customer is not prepared to discontinue said usage.
Internet subscriptions
Internet subscriptions are intended for normal personal use. Swisscom reserves the right to curtail or restrict the service (on a temporary or permanent basis) or take other appropriate steps if it establishes that usage significantly exceeds normal levels, or if there are justified indications that the Internet connection is being used excessively, such as to provide business services such as website hosting and other services (VPS, download portal, etc.) or for bandwidth resale.

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Recommended for 6 employees or more. With more functions for companies of all scales.
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text: ######  Interview with Urs Lehner
#  "Digital transformation has to support the development of new business models"
How is digital transformation progressing at Swiss businesses and what direction is it taking? In this interview, Urs Lehner, Head of Business Customers at Swisscom, talks about new opportunities and existing potential for improvement.
Text: Sara Wyss , Images: Swisscom
June 9th 2022
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### Urs Lehner, where do Swiss businesses currently stand in respect of digital transformation?
Swiss companies are more digital than ever – with the coronavirus pandemic having greatly accelerated this shift, of course. In discussions with our customers, it’s no longer about why they should pursue digitalisation projects, but how. But ICT solutions alone are not sufficient to enable swift digitalisation. People are an equally important factor. Companies therefore have to take steps to address the skill gap, both in terms of competent use of digital devices and understanding current user behaviour. Employers must specifically support the development of the necessary skills. In addition, there is an urgent need for the promotion of STEM subjects in the Swiss education system and additional efforts to increase the number of trained engineering professionals. After all, digital transformation cannot happen without skilled workers.
### We have been seeing further progress in digital transformation in 2022 as well. In your view, which aspects are especially interesting and noteworthy at this time?
Talent recruitment, promotion and retention will be one of the biggest challenges for IT companies, including Swisscom, in the years ahead. What ICT can contribute here is tools and technologies that improve the working environment for employees. In other words, the employee experience. Productivity tools, devices and applications are key to this.
Sustainability is also a pressing task and core responsibility for us all. I believe we have an obligation to use the opportunities provided by digitalisation to make our own contribution in this area. This applies to Swisscom itself, but we also want to support our customers in their efforts. Data is fundamental to this, as it helps us to recognise energy consumption patterns, identify potential for savings and implement sustainable solutions. Digitalisation and data-driven business are key stepping stones on the path to climate neutrality..
Swiss IT 2022: which areas are crucial for Swiss companies when it comes to driving digital transformation?
Urs Lehner is the Head of Business Customers and a member of the Swisscom Group Executive Board.
### You are in regular dialogue with decision-makers. What are the most important technological and business challenges facing Swiss companies looking to stay at the cutting edge of what they do?
The shift towards hybrid working, the establishment of cloud solutions, the increasing connectivity of devices and the use of the corresponding data are important steps for companies. In this context, however, conventional security architectures offer inadequate protection against unauthorised access to company data.

text: ### You are in regular dialogue with decision-makers. What are the most important technological and business challenges facing Swiss companies looking to stay at the cutting edge of what they do?
The shift towards hybrid working, the establishment of cloud solutions, the increasing connectivity of devices and the use of the corresponding data are important steps for companies. In this context, however, conventional security architectures offer inadequate protection against unauthorised access to company data.
With parallel use of in-house IT infrastructure and cloud offerings, different operating models have to coexist. Workload transformation between these models must be integrally planned and orchestrated, including the relevant security architectures.
"One goal of digital transformation is to generate business value from ever bigger data sets."
Urs Lehner
### What recommendations do you have for decision-makers?
Remote working has now become established practice and many processes and systems adapted at short notice have been stabilised. The technology now has to serve the development of new business models. This is a matter of generating optimal business value from the adapted infrastructure and growing volumes of data. We will be able to make processes more efficient and modern and view information and data in a new way so as to change how they are combined and processed. All of this with the goal of better meeting customer needs and employee expectations.
### Looking ahead to the near future: how will we use IT resources in the next two to three years? What do you see happening here?
I am convinced that we will see a strong upsurge in the Internet of Things (IoT). This will enable companies to make their business processes more sustainable and reduce CO2 emissions, for example.
There will be increased use of AI and hyperautomation. These technologies pay off, especially for companies with a strong data strategy and the ability to use the right high-quality data to provide services with clear customer benefits. Technology that supports data processing and analysis will continue to boom.
Urs Lehner
Urs Lehner has been the Head of Business Customers and a member of the Swisscom Group Executive Board since 2017. After his degree in IT Engineering, he completed an Executive MBA programme in Business Engineering at the University of St. Gallen. In 1997, he joined the independent IT service company Trivadis, where he held various roles, including COO, partner and member of the Board of Directors, and made important contributions to the company’s development. In 2011, he joined Swisscom as Head of Marketing & Sales Corporate Business and subsequently held various management positions in the Enterprise Customers segment. Since January 2020 and the merger of the SME and Corporate Customers segments, he has been the head of the entire Business Customers division at Swisscom.

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#  Understanding the Power of Mobile Private Networks
Are you ready to dive into the world of Mobile Private Networks (MPN) and gain a full understanding of how private networks can support your digitization journey?
In today's complex landscape of connectivity, businesses are seeking greater control and reliable wireless networks. Our in-depth whitepaper provides a detailed analysis of Mobile Private Networks, equipping your enterprise with the knowledge and insights needed to thrive in the digital age. Seize this opportunity to elevate your company to new heights and ensure you remain connected to the future.
Within this whitepaper we:
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Number of pages: 10
Recommended for: Business managers / IT specialists
Published: 22 September 2023
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# Monitoring modern technologies
##  A successful cooperation between two disparate partners
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Through a strategic alliance with Geneva-based product testing group SGS, Swisscom shows how the monitoring of grain can reach a new quality standard thanks to modern technology.
Text: David Schnapp , Images: Michele Limina , first published in NZZ 7 november 2019
Of all the new data-driven technologies, three letters have a most promising ring to them: IoT. The magic phrase «Internet of Things» conjures up visions of futuristic worlds. But the term really just means the ability to connect all kinds of different devices, such as sensors and vehicles, to the internet with wired and wireless connections.
Several have already become commonplace, such as timers that can be controlled with smartphones. Or toothbrushes that have an app showing us how well we have cleaned our teeth, or ovens that download recipes from the internet via our home wifi network. All these things work, but ultimately they are individual solutions that are not sufficient on their own to generate business more efficiently within a larger industrial context.
In 2018, Swisscom entered a strategic partnership with Geneva-based product testing group SGS. The goal is to expand the possibilities afforded by IoT to a consistently high level of quality. Fred Herren, Senior Vice President of SGS, responsible for the Digital and Innovation divisions, sees the alliance as a game-changer.
«IoT has inspired all kinds of fantasies, but much of what has been realised so far is technology-driven and not very solutions-oriented. Most people have no real idea of how IoT can be made useful. Our background is in the traditional, physical world of product testing. IoT offers one solution, but is not the only possibility. Our approach is to integrate IoT into the real world in a way that makes sense for our customers.»
###  From snapshot to motion picture sequence
Julian Dömer is Head of IoT at Swisscom and works with a large team to implement international IoT projects on a large scale. «In this context, SGS approached us with the following task: currently, product testing essentially involves taking a snapshot. We want to take these images and make a film from them. By partnering with Swisscom, SGS envisages being able to report to its customers on the state of a certain object in any place and at any time. This calls for new technologies and new approaches. In the past, an SGS employee would travel to a location, test something and fill out a form. We want to use technical solutions to help simplify processes,» says Dömer of the partnership between SGS and Swisscom.

text: Fred Herren believes this is an important advancement in the services offered by SGS: «believes this is an important advancement in the services offered by SGS: «If we can shift from a single frame approach to making a film sequence, it will enable us to react to problems at an early stage. Today, a customer might call us in the middle of the night because they have discovered a hairline crack in a car part, for instance. We dispatch someone to look into it, production comes to a standstill and the customer loses a lot of money. If we can constantly monitor the parts, we catch yellow flags in time, allowing us to notify the customer before there is a real problem. »
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«We want to integrate IoT into the real world in a way that makes sense for our customers.»
Fred Herren, SGS
The first project in the strategic partnership between SGS and Swisscom sounds rather simple: in Egypt, sensors monitor huge grain silos. When temperature, humidity or CO2 reach problematic levels, the silo manager is notified. «If we carry out monthly inspections, we lose a month each time. And the humidity inside the silo, for example, can change immensely during this time, », explains Herren.
###### Julian Dömer (left), Head of IoT, and Marcel Meyer (right), project manager, Swisscom, with Fred Herren, Senior Vice President SGS: the product testing group envisages being able to report to its customers on the state of certain objects in any place and at any time. ((Image: Michele Limina))
###  Under difficult conditions
But it’s not as simple as it sounds. First, reliable information is needed. Simply taking measurements on the surface of the grain is insufficient, according to Herren. One must ensure that the measurements go deep enough. That requires a system for collecting information and communication channels to transmit this information.
Herren puts SGS's requirements in a nutshell: «We need reliable information – and we need it fast.» Along with the physical challenges, there are technical problems as well. «A silo is basically a poor environment for wireless communication,» says IoT specialist Dömer. «And we don’t have just one silo but many – and grain isn’t exactly the most high-margin product in the world. So you have to keep a close eye on the costs for collecting and transmitting data,» explains the Swisscom manager.

text: This also explains why a strong alliance with SGS is needed: «Together, we recognise the challenges before someone makes a mistake. But it isn’t enough to just mount a sensor somewhere if it ends up failing in a windstorm, for example.» The point of intersection between the two very different partners companies also creates an interesting foundation. Based in Geneva, SGS is a publicly listed company with around 97,000 employees and operates in more than 120 countries around the world.
«We have to be able to adapt to any situation our customers present to us. We are implementing our first project with Swisscom in Egypt, which is not a country where you find ultra-fast 5G mobile internet. And we’re not working in Cairo, but rather in the remote countryside,» explains SGS Vice President Herren.
###  High-quality data
Dömer, who holds a degree in business economics, explains that the challenge for Swisscom is to implement its IoT solutions in a wide variety of countries. «Of course, we are familiar with the market here in Switzerland, but working in an African country is a completely different story. There might be a mobile network, but you can’t necessarily use it just like that,» he says. «Together with SGS, we can learn how to scale and multiply our leading solutions and understand how other markets work,» he adds.
Both Swisscom and SGS ultimately have a shared interest in the core of the respective business segment: «It’s about high-quality data,» says Marcel Meyer, Swisscom’s project leader for the partnership. «We have to ensure that our data meets SGS standards.» Meanwhile, Herren thinks that for SGS this means «that we have strong partners». This kind of partnership also involves developing mutual trust and understanding, which enables mistakes to be handled in a reasonable way. «Mistakes are always made,» says Dömer.
From a technical standpoint, IoT solutions must have completely reliable connectivity with the data sources. For example, the silos in Egypt use LoRa, or «Low Range Wide Area Network», which is highly stable, inexpensive and uses very little electricity. The next component is the cloud and here Microsoft Azure is used. «The cloud sounds really simple, but when you want to work in so many different countries, you have to deal with local regulations, which is why selecting the right platform is crucial,» explains Swisscom expert Dömer. He says it is good to work with a partner such as Microsoft, which offers a very powerful technology platform in this area. And ultimately the task is to analyse the data. For the Egypt project, the current state of the grain must be measured constantly, and here also a Microsoft solution is used. Baby steps

text: But Dömer is already thinking about the next phase: «Thanks to our alliance, in future SGS might be able to tell the farmers when the time is right to sell the grain, because we monitor the market and can make forecasts. And to take it even further, self-learning systems can predict precisely when is a good time to buy or sell certain commodities.» The task is to take it one step at a time, but it is always good to have an idea and plan for the future. According to Herren, the strategy of taking small steps is important, because SGS often works with clients that take a conservative approach.
«Together with SGS, we can learn how to scale and multiply our solutions.»
Julian Dömer
There are many security concerns when it comes to collecting and analysing data. «We know data has to be transmitted and stored securely,» explains IoT specialist Dömer. He adds: «Because it’s our own technology, we have a great responsibility. The benefit of working with SGS is that it monitors very closely whether security is really guaranteed. So that’s reaffirming for us as well.» The relationship between Swisscom, SGS and Microsoft has made the grain project in Egypt a pioneering achievement in many respects. Several technical solutions are being used for the first time in this form. «Many fail with these kinds of projects because they have lofty ideas, but are barely able to take the first step,» says Swisscom project manager Meyer. Dömer’s team has successfully implemented about 600 IoT projects since 2013. The next goal is to implement the new knowledge on a larger scale.
### Swisscom and SGS
Two giants with differing backgrounds and expertise have joined forces. Founded in 1998, Swisscom is the leading telecommunications provider in Switzerland and one of the country’s biggest providers of IT solutions. The company has about 20,000 employees and reported CHF 11.7 billion in revenue in 2018.
Founded in 1878, SGS is an international product inspection and testing group based in Geneva, with more than 1,800 branches and laboratories and 97,000 employees in more than 120 countries. In 2018, SGS reported CHF 6.7 billion in revenue from its inspection, verification, physical testing and certification business segments.
In 2018, Swisscom and SGS entered a strategic partnership to offer consistently high quality in product tests with telecommunications and cloud solutions in the area of system integration and operation.
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Why brain teasers are out - getIT
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# Why brain teasers are out
First a little exercise to warm up your brain: There are three light switches in the basement, but only one light in the attic. You cannot see the attic from where you are; you may only enter it once and cannot call on any outside help. How do you work out which of the three switches is the right one to switch on the light?
Marcel Hofstetter, Talent Sourcing & Relationship Manager
08 March 2021
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Confused? It gets even harder when your dream job depends on it, when you have potential new colleagues smiling at you and you only have five minutes to answer. This is an example of a brainteaser, and the question above is of the more harmless variety. An even trickier one, for example, would be asking how many golf balls fit into a Boeing 747 or how many boxes of cornflakes are sold in Switzerland each year. Such questions likely have very little, if anything, to do with your future job. Nevertheless, there are still some interviewers who believe that brainteasers offer a comprehensive insight into the problem-solving skills, intelligence, stress resistance and other attributes of their candidates.
Personally, I believe that such ‘riddles’, as I call them, provide no insights into your relevant experience for the job or your greatest successes and failures (or the lessons learned!), nor do they provide any indication of your ability to work in a team. And since the interviewer is usually more concerned with the approach and thinking than with the correct answer, an evaluation of the solution is always highly subjective. Unless the person opposite you has actually loaded a plane with golf balls and knows the answer. For me, therefore, this begs the question as to whether brainteasers are not also, in fact, partly for the amusement of the interviewer. Which is where, I would argue, the fun really stops.
It is for this reason, and because ‘traditional’ interviews are already stressful enough, that I equate brainteasers with jogging bottoms: fine at home, but completely inappropriate for a job interview. Fortunately, pioneering companies such as Microsoft, Google and Facebook, which for years were staunch proponents of brainteasers, have not only turned away from them, but are now steadfastly against them.
Instead, important character traits of the applicants are now tested much more effectively using behavioural and situational questions. Behavioural questions provide an interviewer with insights into how you have dealt with specific, role-related challenges in the past. So, if your future manager wants to put your teamwork skills to the test, they may ask you to recount a situation where you successfully worked with someone with a very different personality to yourself.

text: Instead, important character traits of the applicants are now tested much more effectively using behavioural and situational questions. Behavioural questions provide an interviewer with insights into how you have dealt with specific, role-related challenges in the past. So, if your future manager wants to put your teamwork skills to the test, they may ask you to recount a situation where you successfully worked with someone with a very different personality to yourself.
With a situational question, you are confronted with a situation that you might find in the role you are applying for. Your interviewer is interested in finding out how you would deal with it. If we once again assume that your ability to work in a team is the skill being put to the test, you will, for example, come across the question of how you would deal with colleagues whose understanding of quality is significantly different to yours.
You can prepare well for both questions. Namely, by reading through the requirements for the position and thinking about where you have already successfully demonstrated the skills they are looking for (behavioural) or which situations in the future role might require these skills (situational). Reflecting on these questions in the days before the interview is an excellent way to prepare, whether that’s before falling asleep, taking a shower or going for a long walk. What works best for me personally is saying the question and answer out loud a few times, similarly to how I would practise for an important presentation at home. And anyone who has done this before may know how much more confident and self-assured you then are when it really matters.
And don’t worry; if you are still confronted with a brainteaser, then take the time to analyse the question in detail, ask questions if necessary and do not forget: the correct answer often has little relevance; it is how you get there that matters.
For the sake of completeness, however, here’s the solution to the brainteaser posed at the beginning. To start with, not only can you see if a light has been switched on, you can also feel it from the heat emitted when switched on. If we take advantage of this knowledge, the problem is now quite easy to solve. You flip the first switch and wait a few minutes. Then you switch off the first switch and flip the second. If you now go up into the attic, the bulb will either be switched off but warm (switch 1), be illuminated (switch 2) or not illuminated and cold (switch 3). It was easy, wasn’t it? Take this as a warm-up for your next interview!
## An article by:
Marcel Hofstetter
Talent Sourcing & Relationship Manager
Go to profile
## More getIT articles
Zoom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
Zoom
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
Flexibility
Meine Swisscom-Reise
Kathrin Flückiger
## Ready for Swisscom

text: ## An article by:
Marcel Hofstetter
Talent Sourcing & Relationship Manager
Go to profile
## More getIT articles
Zoom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
Zoom
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
Flexibility
Meine Swisscom-Reise
Kathrin Flückiger
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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# Business Internet Services
# Business Internet Services
* Overview
* Tariff model
* Check availability
* Network solution
##
Due to technical difficulties, please try again later.
##  Business Internet Services L
* * *
###  1 Gbit/s
max. down- / upload*
* * *
* * *
###  Support times
Monday to Saturday 6 am - 10 pm
* * *
###  Fault repair time
8 hrs during support time
* * *
* * *
###  Internet Backup fail-safe guarantee
Continue to use the internet even if there is a network interruption
##  Business Internet Services M
* * *
##### 300 Mbit/s
max. down- / upload*
* * *
* * *
##### Support times
Monday to Friday 8 am - 7 pm
Saturday 8 am - 5 pm
* * *
##### Fault repair time
10 hrs during support time
* * *
* * *
##### Internet Backup fail-safe guarantee
Continue to use the internet even if there is a network interruption
##  Business Internet Services S
* * *
###  100 Mbit/s
max. down- / upload*
* * *
* * *
###  Support times
Monday to Friday 8 am - 5 pm
* * *
###  Fault repair time
–
* * *
* * *
* * *
###  Basic module for network solutions
site networking, flexible network configurations
* * *
* * *
###  Network solution options
e.g. maximum security with Managed Security and access to the company network on the move
* * *
##  Business Internet Services XS
* * *
###  10 Mbit/s
max. down- / upload*
* * *
* * *
###  Support times
Monday to Friday 8 am - 5 pm
* * *
###  Fault repair time
–
* * *
* * *
##  Business Internet Services S wireless
* * *
###  100/20 Mbit/s
max. down- / upload*
* * *
* * *
###  Support times
Monday to Friday 8 am - 5 pm
* * *
###  Fault repair time
–
* * *
* * *
* The actual speed depends on the location, the number of people using the mobile base station and the end device.
#####
##### Internet for complex requirements
Business Internet Services L Business Internet Services M Business Internet Services S Business Internet Services XS Business Internet Services S wireless
__
* * *
##### Network solution
Yes, I would like to connect sites
__
* * *
##### Network solution
Yes, I would like to connect sites
__
* * *
1 Gbit/s max. Down- /Upload*
CHF300.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
300 Mbit/s max. Down- /Upload*
CHF185.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
100 Mbit/s max. Down- /Upload*
CHF150.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
300 Mbit/s max. Down- /Upload*
CHF125.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
40 Mbit/s max. Down- /Upload*
CHF90.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
10 Mbit/s max. Down- /Upload*
CHF55.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
100/20 Mbit/s max. Down- /Upload*
CHF100.—/month
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
__Request a call
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*

text: Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
Request free consultation now
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
* * *
* * *
Check which speeds are available at your site:
Availability checker
* * *
* 
Share
* 📧
Forward
* ⎙
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* * *
* * *
### How you benefit
* * *
#
* * *
#### Internet
| 1 Gbit/s max. down-/upload
---|---
| Internet Backup fail-safe guarantee: 100/20 Mbit/s max. Down-/Upload
| Centro Business 2.0 (one-off CHF 49 charge) WLAN router
| Surf on the move for free at speeds up to 20 Mbit/s on Swisscom Public WLAN
| Service Package Classic: 5 e-mail addresses inc. SMS function
| 300 Mbit/s max. down-/upload
---|---
| Internet Backup fail-safe guarantee: 50/10 Mbit/s max. Down-/Upload
| Centro Business 2.0 (one-off CHF 149 charge) WLAN router
| Surf on the move for free at speeds up to 20 Mbit/s on Swisscom Public WLAN
| Service Package Classic: 5 e-mail addresses inc. SMS function
| 100 Mbit/s max. down-/upload
---|---
| Centro Business 2.0 (one-off CHF 199 charge) WLAN router
| Surf on the move for free at speeds up to 2 Mbit/s on Swisscom Public WLAN
| Service Package Classic: 5 e-mail addresses inc. SMS function
| 10 Mbit/s max. down-/upload
---|---
| Centro Business 2.0 (one-off CHF 249 charge) WLAN router
| Surf on the move for free at speeds up to 2 Mbit/s on Swisscom Public WLAN
| Service Package Classic: 5 e-mail addresses inc. SMS function
| 100/20 Mbit/s max. down-/upload
---|---
| Centro Business 2.0 (one-off CHF 199 charge) WLAN router
| Toolkit for Business (one-time CHF 99.-)
| Surf on the move for free at speeds up to 2 Mbit/s on Swisscom Public WLAN
| Service Package Classic: 5 e-mail addresses inc. SMS function
#
* * *
#### Service
| 24/7 service desk and fault hotline
---|---
| Support times: Monday – Saturday 6am – 10pm
| Fault repair time**: max. 8 hours within support times
* * *
** The fault repair time is the period from the fault being reported to Swisscom until the full Swisscom service is restored.
| 24/7 service desk and fault hotline
---|---
| Support times: Monday – Friday 8am – 7pm, Saturday 8am – 5pm
| Fault repair time**: max. 10 hours within support times
* * *
** The fault repair time is the period from the fault being reported to Swisscom until the full Swisscom service is restored.

text: * * *
** The fault repair time is the period from the fault being reported to Swisscom until the full Swisscom service is restored.
| 24/7 service desk and fault hotline
---|---
| Support times: Monday – Friday 8am – 7pm, Saturday 8am – 5pm
| Fault repair time**: max. 10 hours within support times
* * *
** The fault repair time is the period from the fault being reported to Swisscom until the full Swisscom service is restored.
| 24/7 service desk and fault hotline
---|---
| Support times: Monday – Friday 8am – 5pm
| 24/7 service desk and fault hotline
---|---
| Support times: Monday – Friday 8am – 5pm
| 24/7 service desk and fault hotline
---|---
| Support times: Monday – Friday 8am – 5pm
* * *
#
* * *
#### Network solution
| Share the company network, printers, programs across various sites
---|---
| Remote Access Service (RAS), for access to the company network on the move or from home
| Extended protection of the network with configuration of specific security rules
| Network environment can be adapted easily and flexibly in a couple of hours
| Share the company network, printers, programs across various sites
---|---
| Remote Access Service (RAS), for access to the company network on the move or from home
| Professional network protection for your SME with cloud firewall, antivirus, web filtering
Due to technical difficulties, please try again later.
#### Business Internet Services
Internet and service in different combinations – closely tailored to your speed and performance requirements.
#### Optional: Business Communication Services
You continue to use your existing or newly acquired PBX and telephones, and connect them to the IP network.
* * *
* * *
### Tariff model
* * *
* * *
* * *
From CHF/month
CHF30.–
Incl. for Business Internet Services L
Arrange an appointment
* * *
* * *
* * *
* * *
#### IP telephony
* * *
State-of-the-art IP telephony (incl. any number of phone numbers, mobile landline app and extended telephony functions).
Details
#### blue TV Public
* * *
Offer TV in public or corporate areas (e.g. break room) and show the same or different programmes.
Details
* * *
* The available speed depends on local optical fibre expansion and the router that is used. A Swisscom connection with an optical fibre line to the business premises is usually required for identical upload and download bandwidths. Check the maximum speed available for your business address at swisscom.ch/checker
** The fault repair time is the length of time from the fault being reported to Swisscom to the full restoration of the Swisscom service. Target time within support times (see time measurement provisions in the Service Level Agreement).
Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.
* * *
* * *
* * *
* * *
#### Further information about Business Internet Services
Factsheet Business Internet Services wireless
Factsheet Business Network Solutions
Terms and conditions of the offer
Offer conditions Business Network Solutions
Installation and information on Centro Business Routers
Help for setup
#### Further information about Business Internet Services
Factsheet Business Internet Services wireless
Factsheet Business Network Solutions
Terms and conditions of the offer
Offer conditions Business Network Solutions
Business Internet Services (Facts & Figures)
Installation and information on Centro Business Routers
Help for setup
* * *
* * *
* * *
* * *
* * *
* * *
* * *
Support
Help
##### Telephone advice
__Call me back
__
+41 62 286 12 12
#### Call our Hotline

text: Offer conditions Business Network Solutions
Installation and information on Centro Business Routers
Help for setup
#### Further information about Business Internet Services
Factsheet Business Internet Services wireless
Factsheet Business Network Solutions
Terms and conditions of the offer
Offer conditions Business Network Solutions
Business Internet Services (Facts & Figures)
Installation and information on Centro Business Routers
Help for setup
* * *
* * *
* * *
* * *
* * *
* * *
* * *
Support
Help
##### Telephone advice
__Call me back
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Call me back
Would you prefer to call us?
0800 055 055 (longer waiting time)
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
__Request consultation
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
##### Shop appointment
Get personal advice in the Swisscom Shop of your choice.
Arrange an appointment
##### By customers for customers
Find solutions and communicate with other customers.
Swisscom Community
##### Top Help
Smart Business Connect devices
Smart Business Connect FAQ
* * *
* * *
* The available speed depends on local optical fibre expansion and the router that is used. A Swisscom connection with an optical fibre line to the business premises is usually required for identical upload and download bandwidths. Check the maximum speed available for your business address at swisscom.ch/checker

text: # The Swisscom security portal
Together we are ready to make the world a safer place! Swisscom focuses on the needs of its employees, customers and partners and enables them to be fulfilled more securely.
## “Special situations require special measures when it comes to security, protection and risk awareness.”
Marco Wyrsch
Head of Group Security
## Security solutions for business customers
As the leading provider of cyber security solutions, Swisscom offers business clients a comprehensive portfolio of managed security services. More than 1,000 business customers from industries such as finance, health care and security trust our services. We are the first telecommunications service provider in Switzerland to receive ISO-27001 security certification.
##  Large-scale enterprises
​Entdecke Sie unser Portfolio an Managed Security Services für Grosskunden.​
See offers
##  SME
Our secure solutions help you protect your SME’s IT infrastructure.
See offers
##  Testimonials
These customers trust security solutions from Swisscom.​
Read the testimonials
## Security solutions for private customers
####  Virus protection
__ Find out more
####  Callfilter
__ Find out more
####  Internet Guard
__ Find out more
Swisscom offers private customers greater cyber security at home and on the move – including antivirus programs, insurance, call filters and much more.
See offers
####  Digital identity protection
__ Find out more
####  Easy Cyber  Insurance
__ Find out more
## “Security comes first at Swisscom because it inspires trust.”
CEO Christoph Aeschlimann
## Ready for more security
At Swisscom, more than 200 security experts are committed to ensuring information security, data protection and secure network operations on a daily basis.
##  Data protection
Swisscom does everything in its power to transport and store your data securely on the network and in its data centres. Find out how Swisscom processes your data and how you can keep control of it.
More about data protection
##  Bug Bounty
Swisscom is the first company in Switzerland to support the reporting and rapid elimination of security loopholes (bugs) in our products and services with the Bug Bounty programme.
More about Bug Bounty
##  CSIRT
The IT security specialists on the Computer Security Incident Response Team (CSIRT) handle defence and threat removal tasks that require a more in-depth analysis. These also include forensic (criminology) tasks and active monitoring after security incidents.
Visit CSIRT
##  Physical security
Our security experts protect people, information and property from physical threats.
To the physical security specialist area
##  Platform for internet security
Swisscom is helping the Swiss Internet Security Alliance spread the word about online risks and increase awareness of potential threats among the general population.
Go to iBarry.ch
##  Cyber Security Jobs bei Swisscom
Do you feel at home in the IT security sector, are you tech-savvy and are looking for a new challenge? Then you’ve come to the right place! Get to know our various areas of cyber security.
Apply now
## Articles about security
Read the latest security news here.
CISO Strategy 2025
##  Cybersecurity Strategy 2025 for CISOs
What issues will CISOs have to deal with in 2025?
Go to the report
Strengthening companies cyber defences

text: Do you feel at home in the IT security sector, are you tech-savvy and are looking for a new challenge? Then you’ve come to the right place! Get to know our various areas of cyber security.
Apply now
## Articles about security
Read the latest security news here.
CISO Strategy 2025
##  Cybersecurity Strategy 2025 for CISOs
What issues will CISOs have to deal with in 2025?
Go to the report
Strengthening companies cyber defences
##  What is cyber resilience?
But what does cyber resilience mean and how can companies become cyber resilient?
Go to the report
Behaviour-based intrusion detection
##  Take your IT security to the next level with Extended Detection and Response (XDR)
Extended Detection and Response (XDR) helps companies to detect cyberattacks at an early stage and respond appropriately.
Go to the report
### Downloads & Links
DevSecOps – more dynamic, faster, better and most of all more secure
Principles of smart data
Cyber Security Threat Radar 2022/2023
ISO 27001 Information Security
Business Continuity Management

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*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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# “Not one day, but now.”
Fall down, get up, straighten your crown, keep going – we have used this guiding principle to develop an idea into an innovation project that improves recycling in the Swisscom Shops.
Christian Zurlinden und Marcel Jegerlehner, Strategy Manager Shop
21 September 2023
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Bern
* 
Share
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Forward
%{gcr.lead}
Until recently, four freight wagons full of plastic, aluminium and paper from Shop waste ended up being incinerated every year. Our idea for changing this started in a leadership training session and we made it fly with the help of our internal innovation programme Kickbox. A coach supported us with innovation knowledge and critical questions. We quickly set up the first plastic, aluminium and paper recycling stations for Shop employees. Although we both work in very different areas, we have made a difference together.
What did we learn? Active listening empowers innovation. You can achieve a lot without huge resources or effort. It pays to be brave and just get started. We are now sharing these insights with our teams.
## About Swisscom Kickbox
Swisscom harnesses employee knowledge, ideas and creativity through Kickbox, its internal innovation programme. Anyone can use Kickbox to start and grow an innovative idea easily at any time. The physical box contains
* A starting credit of CHF 1,000
* 20% of work time for 2 months
* A manual that explains the idea validation process and provides valuable tips
During the multi-stage process, employees are supported by a coach so they can drive their idea forward, learn a lot and – in the best-case scenario – turn their idea into the next big thing.
More about Kickbox
## Christian Zurlinden und Marcel Jegerlehner
## Strategy Manager Shop
Christian Zurlinden
__LinkedIn Profil
* * *
Marcel Jegerlehner
__LinkedIn Profil
## We are Swisscom
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer

text: Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: ## Dynamic Computing Services contact form
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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## Workshop: Secure Software Supply Chain
# Is my software supply chain sufficiently protected?
## Discover how to protect your business and your applications
Register here
### What you can look forward to in our workshop
* Identify your software supply chain protection requirements
* Cooperation with your suppliers
* Specific recommendations and measures
Since the SolarWinds Sunburst attack in December 2020, we all have a greater understanding of the vulnerable and critical nature of our software supply chains – and the need to defend ourselves against attacks. By understanding the current threat status and risk, we can define and implement the right safety measures. We will help you every step along the way.
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### Monitor your software supply chain
Have you taken steps to protect your software supply chain sufficiently? What agreements do you have in place with your partners and suppliers? Are these also consistently enforced? Could additional measures be taken to mitigate risk? We will consider these and other current issues with you in workshops.
* * *
### Workshop content
We carry out the workshops with you, based on the format below. You define the length and scope with us in advance.
Initial situation and requirements analysis
This is about gaining an understanding of your situation. We will look at your protection requirements, the threats to your software supply chain, existing protective measures, your open source strategy and agreements with your software suppliers.
Risk assessment and measures
Based on the initial situation and requirements analysis, we evaluate the risks and specify the action required in different areas, including procurement and supplier management. We then work together on a provisional implementation plan.
Deciding on efficient tools
Using the risk matrix we create, we can analyse the solutions you need to increase the long-term security of your software supply chain. These may be specific processes and software-based solutions.
* * *
### What happens after registration
#### Registration
You will receive a confirmation e-mail immediately after you register.
#### Deciding on the approach
Our initial discussion will define how we proceed, including provisional dates, number of workshops and target participants. We will also estimate the price and the time and effort involved.
#### Submission of a quotation
Based on the jointly defined approach, we will provide you with a quotation, which we will be happy to go through with you.
#### Workshop
Once the quotation has been clarified and you are happy with it, we will prepare and run the workshop. Ideally, we aim to hold face-to-face workshops and document the findings immediately.
#### Preparation of results
Our experts will establish findings and recommendations from the workshops and prepare these in documents that we hand over to you.
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### Book workshop
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### Book workshop
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Kennen Sie jemanden, der sich für diesen Workshop interessieren könnte?
Mit einem Klick auf das Umschlag-Icon machen Sie ihn oder sie darauf aufmerksam. Vielen Dank.
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text: # Guus Dekkers
Member
Member of the Board of Directors since 2021
Born 1965
Dutch citizen
Master Computer Science, Radboud University Nijmegen
MBA, Rotterdam School of Management (RSM)
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Download CV
Guus Dekkers has been a member of the Swisscom Board of Directors since Marchl 2021. He has a Master’s degree in Computer Science from Radboud University, Nijmegen and a Master’s degree in Business Administration from the Rotterdam School of Management. His career began in 1990 at Volkswagen Ltd., where he worked in various roles and countries. In 2002 he moved to Johnson Controls Automotive and led the Information Technology Europe & International unit. From 2005 to 2007 he was Chief Information Officer and Vice Chairman at Siemens VDO Automotive Ltd. in Germany, before moving to the Airbus Group in 2008. He spent 8 years there as Chief Information Officer and was instrumental in driving forward extensive technological transformations. Since April 2018 Guus Dekkers has been Chief Technology Officer at the Tesco retail chain. He is also a member of the Advisory Board at the Fraunhofer Institute for Secure Information Technology and the National Research Centre for Applied Cybersecurity in Darmstadt.
## Career
* 1990–2001 various roles, particularly in the area of business process optimisation at Volkswagen Ltd., Wolfsburg
* 2002–2005 Head of Information Technology Europe & International and Vice Chairman, Johnson Controls Automotive
* 2005–2007 Chief Information Officer and Vice-Chairman, Siemens VDO Automotive Ltd., Germany
* 2008–2016 Chief Information Officer of Airbus Group, France
* Since April 2018 Chief Technology Officer, Tesco PLC, London
Participation Board of Directors in 2022
---
Meetings: | 12 of 12
Ad hoc meetings: | 3 of 3
Circular resolutions: | 1 of 1
Participation in meetings of committees in 2022
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Finance Committee: | 4 of 5
Ad hoc meetings: | 1 of 2
Shareholding
---
272 (as at 31.12.2022)
## Other significant activities
* Member of the Advisory Board of the Fraunhofer Institute for Secure Information Technology, Darmstadt
* Member of the Advisory Board of the National Research Center for Applied Cybersecurity, Darmstadt
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text: 1. Ensure that your network is connected to your Internet-Box.
2. In your Internet browser (e.g. Chrome or Safari), enter http://internetbox.swisscom.ch or 192.168.1.1 to access the web portal.
3. Log in. The user name is “admin”. Forgotten your password? You have the option to set a new password on the login page.
4. In the web portal menu, click on "Network" > "Device list".
5. Search for the device "Swisscom Smart Switch" and note its IP address.
6. Open a new page in your browser and enter the IP address you noted.
7. Under "Firmware update", click on "Select file" and select the previously saved firmware file.
8. Click on "Start the firmware update".
9. The update of your Swisscom Smart Switch takes about 1 minute. You can then add and use the Smart Switch in the myStrom application.

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# Swisscom's IoT platform offers everything we need, out-of-the-box.
Mirko Djuric
CEO
Lifetec AG
Facts & Figures
May 2019
* * *
Company Facts:
Company name: Lifetec AG
Headquarters: Dietikon
Industry: Medicine and Emergency Management
Project Facts:
* Automatic mobile radio connection to trained personnel
* Reliable system monitoring via M2M
* Easy management on the IoT cloud platform
Immediately connected in case of emergency
In an emergency, every second counts. Lifetec has developed conventional automated defibrillators, which are stationed in public spaces, into actual emergency management systems using IoT technologies. First responders are aided by a medical specialist via mobile radio. The device automatically transmits its location to the emergency call centre.
Challenge
Municipalities, cities, hotels, event organisers and also companies: they all want to offer those who stay with them as much safety as possible. This also includes protection against the consequences of cardiac arrhythmia. In many places, automated external defibrillators (AEDs) are installed for this purpose, which can also be operated without special training. Whether these are functional in an emergency is anything but certain, however, even with regular checks. Vandalism as well as too high or too low temperatures can put the battery-powered devices out of operation. In addition, laypersons are often overwhelmed by the situation and the operating the device in an emergency.
Solution
Lifetec has used IoT technologies to make the AED intelligent and network it via mobile radio. Whoever removes the device from the stationary intelligent wall mount, the mobile case or the special backpack for outdoor use is automatically connected to the emergency call centre; their actions are then directly supported by a medical specialist. A GPS sensor also reports the exact position to the emergency service organisations. Reliable operation is ensured by additional sensors, which monitor components and sound the alarm as soon as threshold values are exceeded. Swisscom's IoT cloud with its comprehensive functions provides the technological basis for networking, monitoring and managing systems throughout Switzerland.
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These products are used by Lifetec
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#### Cellular IoT
With Cellular IoT, Swisscom offers organisations an integrated solution for worldwide IoT connectivity and central IoT connectivity management.
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#### Device & Data Hub
DDH enables you to manage your devices as well as capture, process and forward data to any cloud or system.
Go to offer
#### Device & Data Hub
DDH enables you to manage your devices as well as capture, process and forward data to any cloud or system.
Go to offer
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More on the topic
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Whitepaper
#### IoT access technologies
Read about the characteristics of the key access technologies used to connect devices and reveals which technology is appropriate for which purpose.
Whitepaper
#### IoT access technologies
Read about the characteristics of the key access technologies used to connect devices and reveals which technology is appropriate for which purpose.
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IoT ecosystems
#### On its own, IoT will never amount to much
* * *
* * *
IoT ecosystems
#### On its own, IoT will never amount to much
* * *
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text: Read about the characteristics of the key access technologies used to connect devices and reveals which technology is appropriate for which purpose.
Whitepaper
#### IoT access technologies
Read about the characteristics of the key access technologies used to connect devices and reveals which technology is appropriate for which purpose.
* * *
IoT ecosystems
#### On its own, IoT will never amount to much
* * *
* * *
IoT ecosystems
#### On its own, IoT will never amount to much
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#  Galenicare AG
The Galenicare pharmacy network consists of around 350 branches. Their analogue telephony solutions needed to be replaced with IP telephony. Galenicare is the first Swiss retailer to back Swisscom’s complete solution, Managed Business Communication (MBC).
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###  Challenge
Using the telephone to advise customers is part of everyday business at Galenicare’s pharmacies. The existing telephony solutions were historically grown, heterogeneous and often non-transparent. Galenicare was looking for a future-proof, uniform communications solution for all its branches, which would combine telephony, LAN and WAN on a single platform.
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###  Solution
Within twenty months, Swisscom migrated 350 branches to its complete solution, Managed Business Communication (MBC). Galenicare can now control all its devices at all its pharmacies across Switzerland via the Swisscom extranet. Thanks to lower communication charges and considerably simplified administration, the company now makes greater savings than previously.
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#####  Galenicare AG
> Sector: Retail
> Own formats and participations: Amavita, Sun Store, Coop Vitality, Mediservice
> Independent partners: Amavita partnerships, Winconcept
> Ambition: “The first choice for health, beauty and well-being”
#####  Downloads
> Galenicare AG (PDF)
* * *
* * *
###  Laurent Vuithier
Head of Pharmacy Services Retail - Galenicare Management AG
* * *
###  Mr Vuithier, please complete the following sentences.
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With Managed Business Communication we have …
###  “… the perfect overview for Voice and Data and less expense.”
We are pleased with the solution because …
###  “… we are cutting costs and only receive one invoice per pharmacy format.”
Our company benefits from MBC because …
###  “… we are boosting efficiency, which in turn benefits our customers.”
My slogan for Managed Business Communication is:
###  “A single solution for the whole of Switzerland!”
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##  These products are used by Galenicare AG
* * *
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####  Managed Business Communication
Modern telephony solution at a fixed monthly price. Ideal for small and medium enterprises and companies with a branch structure. Find out more about Managed Business Communication now.
Go to product
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## ‘IT helps companies reduce CO2’
Net zero is the catchword of the moment. Companies are focusing on sustainability. But how green are the promises they make really? In this interview,…
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## How far along is your company on the path to net zero?
Where does your company stand in terms of climate protection? Our progress checker gives you a rough assessment of where you are and shows what…
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## How the counterproposal to the Swiss RBI is driving carbon accounting
From 2024, certain Swiss companies will be required to report on their CO2 reduction targets. Carbon accounting provides companies with a digital solution for a…
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## StartUp Challenge 2022: sustainability wins
Five innovative and completely different ideas were crowned the winners of this year’s Swisscom StartUp Challenge. They show the wide range of opportunities in which…
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text: # We are ready for your enquiry about Special Workplace Solutions.
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Special Workplace Solutions**
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text: ### Country
|  |
---|---|---
Algeria | Germany | Norway
Argentina | Greece | Panama
Australia | Grenada | Peru
Austria | Hong Kong | Philippines
Bahrain | Hungary | Poland
Belgium | India | Portugal
Brazil | Indonesia | Puerto Rico
Bulgaria | Ireland | Romania
Cambodia | Israel | Russia
Canada | Italy | Singapore
Chille | Jamaica | Slovakia
Coloumbia | Japan | Slovenia
Congo | Kazakhstan | South Africa
China | Kenia | South Korea
Croatia | Kyrgistan | Spain
Cyprus | Latvia | Sweden
Czeach Republic | Lithuania | Tajikistan
Dominican Republic | Luxembourg | Trinidad Tobago
Denmark | Malaysia | Ukraine
El Salcador | Malta | United Kingdom
Estonia | Mexico | United States
Finland | Netherlands | Venezuela
France | Nigeria | Vietnam
Georgia | New Zealand |
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No responsibility is taken for the correctness of the available information.

text: # We are ready for your enquiry about Cisco Webex.
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text: Posted on 13\. June 2023Text: Wolfgang Seidl | Media: Adobe Stock
_Digitalisation is the key to smart manufacturing. But while it has long since been established in many areas of companies, the production environment is often a blank spot on the roadmap. However, the concept of smart manufacturing thrives on the continuous networking of people and machines, products and processes. Digitalising the shop floor and intelligently linking production with operational information systems should therefore be high on the management agenda._
Smart manufacturing can be defined as a specific corporate goal. It stands for data-driven business processes, significant efficiency improvement measures and responsible handling of finite and valuable resources such as energy, staff and capital. In addition, smart manufacturing forms the basis of new offerings, financing models and business models for the era of IoT, and can help overcome current challenges such as the shortage of skilled workers, rising energy costs and an increasingly complex supply chain. In other words, smart manufacturing ensures competitiveness and future viability in a dynamic economic and social environment, not only, but above all, in a high-income country like Switzerland.
But just digitalising a machine doesn’t mean you’ve got smart manufacturing. This may be a good start, but it does not replace a holistic strategy. Only when all information systems and data suppliers are integrated into an overall system that selective digital processes can be transformed into holistic smart manufacturing. It is only at this stage of ‘Industry 4.0’ that production processes, flows of goods and customer relationships can truly be automated, paperless or perfected from end to end using data from a wide variety of sources.
## From the shop floor to the top floor
Smart manufacturing affects all areas of the company, from manufacturing and logistics to commercial tasks and, of course, IT. But it is precisely this that is struggling with the digitalisation of production processes. The shop floor, the manufacturing level, is generally less digitalised than the management process level, even though it is at the heart of the operational processes for manufacturing companies.
Close element
## White paper: Your path to a smart factory
Would you like to digitise your machines, systems and processes easily and sustainably? This white paper explains how you can approach shopfloor digitisation in your company.
Download now
The use of CRM systems for a ‘smart customer experience’ is now a matter of course, as is the use of ERP systems for planning and controlling business processes in the supply chain and in finance and accounting. But for most people, ‘smart’ production is still a dream. Most companies are still a long way from having a self-organised production environment.
## The role of IT in digitalising production

text: Download now
The use of CRM systems for a ‘smart customer experience’ is now a matter of course, as is the use of ERP systems for planning and controlling business processes in the supply chain and in finance and accounting. But for most people, ‘smart’ production is still a dream. Most companies are still a long way from having a self-organised production environment.
## The role of IT in digitalising production
When it comes to established processes that can be easily scaled, IT is responsible. Of course, the introduction of company software is also a powerful feat, but at the same time, in some respects, it’s less complex than digitalisation projects on the shop floor. This is because the processes there are less standardised and therefore not easily manageable for the common IT platforms. The resulting decoupling of OT and IT forms a dam that inhibits the data flow essential for smart manufacturing.
However, this also means that digitalising machines, conveying equipment and processes is a first step, but only the foundation. On the other hand, the seamless integration from the shop floor to the top floor – and vice versa – is the freestyle. It brings transparency within and outside the company – a completely digital chain from raw material suppliers to the shop floor and logistics to the customer or their customers is possible. This integration then creates the general conditions for employees and machines to work more efficiently.
Vertical and horizontal integration requires perseverance and experts who do not approach automation projects in isolation, but bring them into the corporate context. When hierarchies and architectures change fundamentally – in the digital world, ERP and production software, tracking systems and sensors all provide data for the entire system – there is no room for a silo mentality and isolated solutions. It must be possible to make all relevant data centrally available and usable.
If this succeeds, a whole host of new opportunities will open up. For example, the prompt exchange of machine and other data between the shop floor and the top floor enables optimised production and fault management. The deployment of materials and machines can be planned more easily and downtimes shortened. Paper forms and Excel spreadsheets are eliminated and human errors are reduced.
Close element
## Digital Manufacturing Services
Industry leaders have increased their productivity by up to 90% through digital transformation. Swisscom specialists support you in the digitalisation of production.
Read more
## Digitalising the shop floor: a question of technology?
Technically, this is possible, for example, by extending the ERP system, introducing an MES (manufacturing execution system) or using new, intuitive tools such as low-code. The right path depends not only on the existing system environment, but also on the individual requirements, products or targets and the machinery that is decisive for the scalability of a solution.

text: Read more
## Digitalising the shop floor: a question of technology?
Technically, this is possible, for example, by extending the ERP system, introducing an MES (manufacturing execution system) or using new, intuitive tools such as low-code. The right path depends not only on the existing system environment, but also on the individual requirements, products or targets and the machinery that is decisive for the scalability of a solution.
The choice of technology and software has to fit with the company’s goals, not vice versa. This is why shop-floor digitalisation and integration is not an IT project, but a management task, just like choosing an independent implementation partner who can provide objective advice on software, systems and platforms. However, not everything that is technically possible always makes sense. But what makes sense should be made technically possible in order to actually exploit the potential of shop-floor digitalisation and smart manufacturing.
Manufacturing
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## ‘In shopfloor digitisation, a strong and comprehensive design concept is crucial’
Digitisation can simplify production processes, making them more efficient and removing the need for excessive paperwork. In this interview, Hanspeter Groth, Industry Leader Manufacturing at…
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## From 600 to 0 – performance cockpit instead of Excel spreadsheets at Geobrugg
The evaluation of machine data via a central cockpit at Geobrugg AG puts an end to the time-consuming process of working with Excel files in…
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text: We are constantly expanding our security platform on the basis of the latest technologies. By combining professional security services, skills, processes and tools, we offer our clients the best possible protection.
Cyber crime: where the threat comes from
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text: # Mobiles & smartphones for kids
#### The perfect companion
See our overview of current smartphones and mobiles for children aged 6 to 12. We have mobiles for children who mostly use them to make calls, but also for children who primarily use them for making and watching videos or using apps. The magazine article "My child’s first mobile phone" also contains plenty of useful tips and information.
#### Matching accessories for smartphones
To keep your child’s mobile in good condition for as long as possible, we recommend our range of phone cases, with a Galeli mobile strap for instance. To keep the screen undamaged, PanzerGlass or Eiger screen protectors are a must. And to combat unhygienic bacteria, it is worth cleaning the mobile regularly with a cleaning cloth or using a disinfection box.
#### Smartwatch for your child
With the Movetime Family Watch, you can stay in touch with your child at all times. Thanks to the integrated camera, you can see right away where your child is going, while your kids can send you photos, voice messages and emojis – either to individuals or in group chats.
#### The perfect life companion
See our overview of current smartphones and mobiles for children aged 6 to 12. We have mobiles for children who mostly use them to make calls, but also for children who primarily use them for making and watching videos or using apps. The magazine article "My child’s first mobile phone" also contains plenty of useful tips and information.
#### Matching accessories for your smartphone
To keep your child’s mobile in good condition for as long as possible, we recommend our range of phone cases, with a Galeli mobile strap for instance. To keep the screen undamaged, PanzerGlass or Eiger screen protectors are a must. And to combat unhygienic bacteria, it is worth cleaning the mobile regularly with a cleaning cloth or using a disinfection box.
#### Smartwatch for kids
With the Movetime Family Watch, you can stay in touch with your child at all times. Thanks to the integrated camera, you can see right away where your child is going, while your kids can send you photos, voice messages and emojis – either to individuals or in group chats.

text: Please enable JavaScript for better browser functionality
Dos and don’ts for job interviews - getIT
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# Dos and don’ts for job interviews
A job interview is not witchcraft and yet many things can go wrong in a job interview. I have been working as a Talent Acquisition Manager and Active Sourcer for over 10 years and support recruitment at various levels and in various areas at Swisscom. Even though I do not sit in on the job interviews myself, my managers regularly recount their success stories and positive experiences. Unfortunately, I do also hear about the occasional negative experience. I would therefore like to share some tips along the way. After all, a job interview is not rocket science!
David Luyet, Head Talent Sourcing & Relationship Management
24 January 2013
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## So, what should you NOT do in an interview:
* Fabricate anything on your CV or about your career – you are sure to get found out
* Hide your hands under the table while avoiding the gaze of your interviewer
* Give less than 5-word answers
* ”Weaknesses? I don't have any.”
* Hold forth for 15 minutes when you have been asked to give a brief answer
* Have no plan regarding the jobs you are applying for or the companies you are applying to
* Why are you looking for a new job? To earn more money
This may seem obvious to you, but believe me, there is nothing we haven’t seen! Although there is plenty of information on the Internet about how to prepare for an interview, what to bear in mind and what questions you might face, I have provided some impressions below, which I consider important:
* Are you punctual? Also note that 15 minutes early is too early! 5 minutes before the appointment is sufficient.
* Are you listening to the questions carefully and answering them precisely?
* Have you also brought your sense of humour? After all, work should be fun, at Swisscom at least
* Are you a good judge of your own ability?
* Have you taken time to familiarise yourself with the position and the employer, and are you asking relevant questions?
* Can you provide a clear, well-structured, 5-10-minute overview of your career to date?
And don’t forget my personal motto: you always win with a smile! So, stay relaxed at your next interview, be yourself and don't be afraid to show a sense of humour. This is sure to come over well – with all interviewers.
The ball is now in your court: Are there dos and don’ts for us as an employer? We prepare for interviews at least as well as you do as a candidate, but we also make mistakes.
I welcome your experiences, highlights, anecdotes and impressions!
## An article by:
David Luyet
Head Talent Sourcing & Relationship Management
Go to profile
## More getIT articles
Zoom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
Zoom

text: The ball is now in your court: Are there dos and don’ts for us as an employer? We prepare for interviews at least as well as you do as a candidate, but we also make mistakes.
I welcome your experiences, highlights, anecdotes and impressions!
## An article by:
David Luyet
Head Talent Sourcing & Relationship Management
Go to profile
## More getIT articles
Zoom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
Zoom
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
Flexibility
Meine Swisscom-Reise
Kathrin Flückiger
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: #  Spam, phishing and Internet fraud
On this page:
How to detect, prevent and report e-mails such as spam and phishing mails as well as Internet fraud. The latest incidents, spam filter and first aid.
* Detecting and preventing fraud
* The most common types of fraud
* Reporting spam, phishing & Internet fraud
* The free spam filter
* First aid after an attack
##  Detecting and preventing fraud
Anyone who uses the Internet is faced with a range of dangers, including spam, phishing and viruses. It is often difficult to tell whether an e-mail, website or caller is genuine or directed by fraudsters. You need to stay vigilant and suspicious.
###  Protecting yourself
* Use strong passwords(opens in new tab) and activate two-factor authentication
* Update your apps and programs regularly (software/firmware updates)
* Install professional antivirus software
* When you receive e-mails, look out for fake senders, impersonal forms of address and spelling mistakes
* Only click on links and attachments if you trust the sender
* Back up your photos and files to a cloud or on local storage media (backup)
With its wide range of security experts and security products, Swisscom is committed to protecting you from danger on a daily basis. As a premium member of iBarry.ch, the platform for Internet security in Switzerland, Swisscom also tries to make users aware of the risks associated with the Internet.
##  The most common types of fraud
You may encounter fraud like this when using Swisscom services. Find out how to stop them and what we are doing to protect you.
#### Data theft: stolen Swisscom Login
Data theft involves an individual gaining authorised access to confidential or personal data, such as the customer account login details (Swisscom Login). This can be misused, for example to send spam e-mails via webmail.
**What you can do:
**Use the security check(opens in new tab) to find out if your Swisscom Login password appears on appears on published password lists. Protect your account by activating two-factor authentication.10 tips for greater Internet security(opens in new tab)
**What we are doing:
**With our Internet Security and Identity Security products, you can enjoy all-round protection for your devices and your digital identity. **
**We also protect your customer account by resetting your Swisscom Login and Bluewin e-mail passwords if we detect suspicious activity.
#### Spam: bulk advertising messages
Unsolicited messages that arrive in your Bluewin mailbox are known as spam or junk. These e-mails are not generally from trustworthy sources. It’s not only e-mails; unsolicited calls also count as spam.
**What you can do:
**How to protect yourself from spam(opens in new tab)
**What we are doing:
**The Swisscom spam filter checks all inbound and outbound Bluewin e-mails and moves spam to the spam folder. The Callfilter is ideal for blocking spam calls on your landline or mobile phone.

text: **What you can do:
**How to protect yourself from spam(opens in new tab)
**What we are doing:
**The Swisscom spam filter checks all inbound and outbound Bluewin e-mails and moves spam to the spam folder. The Callfilter is ideal for blocking spam calls on your landline or mobile phone.
To ensure that spam cannot be sent from your e-mail account, we block your Swisscom Login if we suspect that your account is being misused.
#### Phishing: messages with bait
Phishing is the name given to fraudulent messages that attempt to elicit the recipient’s personal data, such as passwords or credit card details. The fraudsters gain the recipient’s trust by using a false sender known to the recipient. This might include a fake invoice or a marketing offer.
**What you can do:**
* How to protect yourself from phishing(opens in new tab)
* More about phishing(opens in new tab)
**What we are doing:
**Swisscom spam filter for Bluewin e-mail and Callfilter for landlines and mobile phones. In addition, Swisscom’s Internet Guard warns you about dangerous websites. This free protection is included in your subscription and is always active whenever you surf the Swisscom network.
#### Smishing: fake SMS messages
Smishing (= “SMS” + “phishing”) uses text messages from fake senders to elicit sensitive information from the recipient. Fraudsters can send fake messages about a delivered parcel, a payment request or a prize win that appear to come from a genuine, trustworthy business, for example.
**What we are doing:**
Swisscom’s SMS filter(opens in new tab) checks incoming and outgoing SMS for harmful links and blocks unwanted messages every day. In addition, Swisscom’s Internet Guard warns you about dangerous websites. This free protection is included in your subscription and is always active whenever you surf the Swisscom network.
#### Spoofing: known name, fake caller/sender
With this type of fraud, the caller or e-mail sender manipulates the technology to show a known number or address. The faked, but authentic-looking identity tricks the recipient into disclosing personal data to the fraudsters.
**What you can do:**
* Avoiding spoofing calls(opens in new tab)
* More about spoofing e-mails(opens in new tab)
**What we are doing:
**The free Callfilter for fixed-line and mobile phones checks incoming telephone numbers and blocks around 200,000 unwanted calls every day.
#### Fraudulent websites
Using fake websites, fraudsters can attempt to gain access to your online accounts to cause financial loss or data theft.
**What you can do:
**Analyse website content on virustotal.com.
Beware of suspicious features:
* URL does not fit with content
* Spelling mistakes
* Poor-quality images
* A lot of advertising and pop-ups
* Dubious reviews by celebrities
**What we are doing:
**Swisscom’s Internet Guard warns about dangerous websites. This free protection is included in your subscription and is always active whenever you surf using the Swisscom network. Our products such as Internet Security and Identity Security provide additional protection for your devices and your digital identity.

text: * URL does not fit with content
* Spelling mistakes
* Poor-quality images
* A lot of advertising and pop-ups
* Dubious reviews by celebrities
**What we are doing:
**Swisscom’s Internet Guard warns about dangerous websites. This free protection is included in your subscription and is always active whenever you surf using the Swisscom network. Our products such as Internet Security and Identity Security provide additional protection for your devices and your digital identity.
#### Malware: malicious software
Just one click on a false link or e-mail attachment is all it takes to add malware surreptitiously onto a device. Once there, it can delete or change files, manipulate security settings or collect confidential data, without the knowledge of the device owner. It is therefore important to change all your passwords once the malware has been cleaned up.
**What you can do:
**How do I protect my computer from further attacks?(opens in new tab)
**What we are doing:
**Swisscom’s Internet Guard warns about dangerous websites. This free protection is included in your subscription and is always active whenever you surf using the Swisscom network. Our products such as Internet Security and Identity Security provide additional protection for your devices and your digital identity.
We protect your customer account from misuse after a malware infection by blocking your Internet access if we detect suspicious activity.
#### Special protection for children
The Internet is full of dangers for children. Technical measures such as blocking or setting Internet times can help to protect them from unsuitable content, misuse of personal data and other risks. However, it is also crucially important that little ones learn to navigate the digital world carefully and responsibly.
**What you can do:**
* How to protect yourself(opens in new tab)
* Internet dangers(opens in new tab)
**What we are doing:
**You can set up parental controls on smartphones, the Internet-Box and your TV. With the Family Manager from Internet Security, you can control the access your children have to apps and content.
#### Other types of fraud
CEO fraud, hate speech, cyber grooming, social engineering, romance scams(opens in new tab): the list of Internet scams is constantly growing. You can find further information about this on iBarry.ch, the platform for Internet security.
Go to iBarry(opens in new tab)
##  Reporting spam, phishing and Internet fraud
####  Suspicious e-mails
You can forward spam or phishing mails in your inbox to spamreport@bluewin.ch.
Report e-mail(opens in new tab)
####  Suspicious calls
You can report calls by adding the number to the block list if you have activated the blocker for advertising calls.
Block number manually
####  Suspicious SMS
You can report phishing SMS to us using the form.
Report SMS (residential customers)Report SMS (business customers)
####  Suspicious websites
You can report a suspicious website or URL.
Report website
#### Report other types of fraud
You can also report suspicious messages or Internet fraud to the National Cyber Security Centre (NCSC).
To the web form(opens in new tab)
#### Number blocked incorrectly?

text: Block number manually
####  Suspicious SMS
You can report phishing SMS to us using the form.
Report SMS (residential customers)Report SMS (business customers)
####  Suspicious websites
You can report a suspicious website or URL.
Report website
#### Report other types of fraud
You can also report suspicious messages or Internet fraud to the National Cyber Security Centre (NCSC).
To the web form(opens in new tab)
#### Number blocked incorrectly?
You can unblock incorrectly blocked numbers yourself in My Swisscom(opens in new tab) and the Swisscom Cockpit(opens in new tab). You can also report unsolicited advertising or incorrectly blocked calls or SMS to us via a form.
* To the private customer form
* To the business customer form
Report safe websites that have been blocked by Internet Guard here.
#### Noticed a security vulnerability on swisscom.ch?
If you have discovered a vulnerability on our website or with our products, you can report this via our Bug Bounty programme.
Report vulnerability
##  The free spam filter
Swisscom protects its customers from dishonest mass advertising using the spam filter for e-mails, the Callfilter for calls and the SMS filter(opens in new tab) for text messages. These services are free for Swisscom customers.
###  How the spam filter works
The spam filter checks all inbound and outbound e-mails for typical spam features, such as dangerous links. If an e-mail is suspicious or flagged as spam by multiple recipients, it is sent to the spam folder. You can activate or deactivate the spam filter at any time in My Swisscom(opens in new tab).
#### How can I prevent my e-mails from being treated as spam?
If your e-mail is sent to the recipient’s spam folder, it was probably classed as potential spam by the e-mail provider. Make sure that your e-mail does not contain any links, signatures or images that could be flagged up as spam.
If your e-mails are being classed as spam, try creating a new mail rather than editing it with the ‘reply’ or ‘forward’ functions. Otherwise, the previous e-mail communication will be included in the e-mail, making it more likely that your e-mail contains a typical spam element.
#### Why do regular newsletters also end up in the spam folder?
If multiple recipients flag a genuine newsletter as spam, it may be sent to the recipients’ spam folders. Genuine newsletter senders include an unsubscribe link at the foot of the e-mail or an address for requests to unsubscribe. You should unsubscribe this way if you no longer wish to receive a newsletter. If an e-mail is sent to your spam folder in error, you can mark it as “not spam” in Bluewin Webmail.
#### How do I send mass mailings that are not sent to the spam folder?
For recommendations and legal guidelines on sending of mass mailings and newsletters, see https://postmaster.bluewin.ch/(opens in new tab)
###  First aid after an attack

text: #### How do I send mass mailings that are not sent to the spam folder?
For recommendations and legal guidelines on sending of mass mailings and newsletters, see https://postmaster.bluewin.ch/(opens in new tab)
###  First aid after an attack
Have you fallen victim to a fraudster? Don’t panic – it can happen to anyone.
Follow these steps:
1. Change all the passwords for your online accounts (e.g. bank, insurance, e-mail etc.) from a different device.
2. Save all important files, such as photos, videos or contacts, on an external storage medium (SD card or external hard drive).
3. Reset your device fully to the factory settings.Mobile phone manual
4. Install the software version and a manufacturer-recommended antivirus program if applicable.
Cyber insurance can help if you suffer loss from a cyber attack.
##  Further assistance from Swisscom
If you need further support, our employees, experts, courses or the Swisscom Community can help.
* Support from My Service experts (charges apply)
* Security courses from the Swisscom Academy
* Ask security questions in the Swisscom Community(opens in new tab)
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: * Protect with **F-Secure** your devices from viruses, hackers and malware with our award-winning **Internet Security** antivirus programme.
* With **Identity Security** , you can protect your digital identity from cybercriminals and, at the same time, securely store and manage your passwords in the app.
* Our **My Service** experts will help you with any issues relating to computers, smartphones or printers up to 12 times a year.
* And thanks to **myCloud** , you can securely store 250GB in the Swiss cloud, including PC backups.
#### Internet Security
* Our total device protection lets you surf more securely: the award-winning security and antivirus program protects your devices from viruses, hackers and spyware.
* Protect yourself and your family from fraud.
#### Identity Security
* Identity Security protects you from data theft and safeguards your digital identity from cybercrime.
* The product monitors personal e-mail addresses in the network around the clock. If there is any misuse, all other linked data such as user names, passwords or credit card numbers are displayed and can therefore be quickly changed or blocked.
* Up to 10 e-mail addresses can be stored.
* You are alerted immediately if your stored data is affected by a data theft. In this case, you will automatically receive a request to change the password or block the credit card.
* With the help of the password manager, all passwords can be stored in a secure location. You only need to remember one master password.
#### My Service M
* The professionals at My Service support you with technical issues relating to smartphones, computers or printers, including security checks, backups, data transfer or printer installation.
* Our My Service experts will be happy to help: over the phone, remotely or in the Swisscom Shop (mobile devices). Access this service 12 times per year.
* For more information, visit: swisscom.ch/myservice.
Offer Terms My Service(opens in new tab)
#### myCloud 250 GB
* Store your photos, videos and data securely in Swiss online storage. You can access your data from any device anywhere in the world and, if your device is lost or damaged, your data stays in the cloud.
* View your photos and data on your smartphone, computer or Swisscom blue TV or share them with password-protected content sharing.
* For more information, visit: swisscom.ch/mycloud.
Terms and Conditions of Use of Swisscom myCloud(opens in new tab)

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## Swisscom Partner
# Swisscom SME Partner Program
Become a partner now
Go to offer
Go to offer
For the sale of its products and services in the SME environment, Swisscom relies upon personal on-site support and advice. To deliver this, we have a trusted nationwide network of specialist partners. Find out here how you too can become a partner.
* * *
Swisscom Partner Login
Already a Swisscom partner? If so, you can log into the Partner Extranet here.
> To Partner Extranet
* * *
### The benefits of being a Swisscom partner
#### Switzerland’s largest ecosystem
Access a unique network of expert professionals. Work with us to design sustainable solutions to simplify the day-to-day lives of Swiss SMEs.
#### Modern and flexible solutions
Offer our entire product line or simply select individual components to ideally complement your own portfolio. Receive the latest, perfectly coordinated solutions that can be adjusted flexibly.
#### The highest standards of security
Our data center in Bern is tier-4 certified and sets new standards in service provision, security, availability and energy efficiency, ensuring that, with Swisscom, your data and applications, along with those of your customers, are in the best hands.
### Our offers for partners
Managed Services Provider
Sell our broad ICT product portfolio as a supplement to your own services.
* Find out more
Cloud Solution Provider
Use our cloud platform and modules to create your service portfolio.
* Find out more
Independent Software Vendor
Use our platform to develop and provide your software.
* Find out more
### Become a partner now
Navigate the digital future together with Swisscom
As a Swisscom partner you can achieve the three levels Silver, Gold or Platinum. We support each partner in their development with attractive basic services as well as training on products and services and free marketing tools.
Become a partner now
##  Overview of the partner services
#### Commissions and Finance
| Silver | Gold | Platinum
---|---|---|---
Status and task-specific commissions |
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Development commissionThe development commission rewards all partners who continue to develop the value of their Swisscom customer base and move customers into new growth markets.​
Partners who can increase their turnover compared to the previous quarter will receive a percentage of it credited as commission.
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Kickback on target achievementPlatinum partners who achieve the agreed targets receive a kickback paid out in the following year. |
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Concession for private use |
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Supply of opportunities |
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Discount on mobile subscriptionsAs a Swisscom Platinum or Gold Partner, you will receive up to 25% off your monthly subscription price. |
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#### Marketing support
| Silver | Gold | Platinum
---|---|---|---
Sales documents, flyers, fact sheets, presentations, etc.
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Social media supportYou will get access to the Swisscom Sociabble Portal and thus to the latest contributions regarding the world of ICT. And you can share these easily via your own social media channels.
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Landing pagesFor specific product campaigns, we provide you with a personal landing page and therefore facilitate the generation of customer leads.
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text: |
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#### Marketing support
| Silver | Gold | Platinum
---|---|---|---
Sales documents, flyers, fact sheets, presentations, etc.
|
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Social media supportYou will get access to the Swisscom Sociabble Portal and thus to the latest contributions regarding the world of ICT. And you can share these easily via your own social media channels.
|
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Landing pagesFor specific product campaigns, we provide you with a personal landing page and therefore facilitate the generation of customer leads.
|
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Co-branded marketing campaignsYou select your target customers and contact them using your own name and Swisscom. We provide the marketing material and organise the dispatch and telephone follow-up.
|
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Partner-branded marketing campaignsYou select your target customers and contact them using your own name. We provide the marketing material and organise the dispatch and telephone follow-up.
|
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Event supportMarket support, for example, at trade fairs or customer events.
|
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Marketing services are checked individually and according to standardised criteria. Approval is handled by Swisscom.
#### Assistance and support
| Silver | Gold | Platinum
---|---|---|---
Telephone support for offers, orders, technology and administration
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Partner portal access for orders and promotions |
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Partner portal access for orders and promotions
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NewsletterRegular newsletter on product updates and further development opportunities as a Swisscom Partner. |
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Participation in Swisscom Partner Events
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Personal support via Senior Sales |
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Personal support via Key Account Manager |
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Personal Support Manager |
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#### Co-branding with Swisscom
| Silver | Gold | Platinum
---|---|---|---
Use of the Swisscom Business Partner labelUse the Swisscom Partner label for your brand strategy. Use the "Swisscom" brand to present your expertise and credibility and thus strengthen the trust of your customers.
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Certificate of competence based on professional certificatesPartners who have the corresponding experience and sales performance on specific products can also highlight themselves on the market as certified Swisscom Partners.
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Display of the partner locations on the Swisscom Partner LocatorYour company locations are listed on the Swisscom Partner Locator. Customers in your region can therefore easily find you as a partner.
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#### Further education and training
| Silver | Gold | Platinum
---|---|---|---
Training on Swisscom products and services
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Support with basic trainingWould you like to develop your professional skills or lay the foundation for new Swisscom Services? We support your efforts in doing so.
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Discounts for training modules with external training providers.As a partner, we offer you an extensive portfolio of possible training modules at preferential conditions together with external training providers.  |
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Webinars on key topics
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* «I can sleep easily because Swisscom is a strong partner.»
Klingsor Ziörjen, founder and CEO, dplan Ltd
* Find out more
As a partner you will be found here
Local partners support and advise customers on all our products and services locally.
* All partners at a glance

text: # We are ready for your enquiry about IT Service Management .
## **I am interested in
IT Service Management **
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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Worklife
* Worklife
* Worklife
# Worklife
Insights into daily life as a Swisscom employee.
##  Most popular getIT articles
Zoom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
Worklife
Eine bemerkenswerte Work-Life-Balance
Christa Rudolf von Rohr
Zoom
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
Flexibility
Meine Swisscom-Reise
Kathrin Flückiger
## You may find this interesting
At Swisscom, you have a say in the work that you do – in a relationship based on trust and respect. Here, you will learn more about the people and the working environment at Swisscom.
## All getIT articles
Zoom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
Worklife
Eine bemerkenswerte Work-Life-Balance
Christa Rudolf von Rohr
Zoom
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
Flexibility
Meine Swisscom-Reise
Kathrin Flückiger
Zoom
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
Swisscom Spirit
How Swisscom's DNA Organization Builds a People-First Culture
Christian Hofstetter
Zoom
“I would love to learn 10 different languages.”
Arianna Belotti
Zoom
“Accepting help is not a sign of weakness.”
Philipp Brentrop
Swisscom Spirit
«J’ai grandi avec les réseaux sociaux et mon travail est maintenant de créer du contenu qui y soit dédié.»
Maxime Da Costa
Zoom
“It’s never boring in IT.”
Joseph Enkaoua
Flexibility
The Remote Developer's Playbook
Tolunay Üklimekçi
Zoom
“I’m passionate about innovation.”
Tugba Eryilmaz
Zoom
“Sustainability can also be fun.”
Aline Däuber
Zoom
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
Swisscom Job
Why Swisscom is a great choice for those looking to join the tech industry
Tolunay Üklimekçi
Swisscom Job
«Historically, Solution Architects were lonely fighters. Today, Swisscom's setup begs to differ.»
Marion Gloor
Zoom
“Just jump in.”
Muriel Widmer
Swisscom Job
«Mein Berufsleben erfüllt mich vollends, weil ich in beiden meiner Jobs einer Leidenschaft nachgehen und aus der einen jeweils die Motivation für die andere schöpfen kann.»
Marion Gloor
Zoom
"Perfectly imperfect."
Dolkar Hofmann
Swisscom Job
«In meiner Specialised Sales Rolle bin ich Übersetzer zwischen der Business- und der IT-Abteilung eines Unternehmens»
Marion Gloor
Swisscom Job
«Als Produkt Manager bin ich der CEO meines Produkts.»
Marion Gloor
Zoom
«Swisscom instead of Silicon Valley.»
Davide Menini
Swisscom Job
Einblicke in das agile Arbeiten bei Swisscom
Michelle Teuscher
Swisscom Job
Mit cleverem LinkedIn Marketing mehr Talente im IT-Bereich anziehen
Erica Kessler
Zoom
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
Flexibility
Yoga und Tanzen als Ausgleich zum Büroalltag
Michelle Teuscher
Zoom
“Swisscom believed in me.”
Awalom Bereketeab
Zoom
“See more value.”
Kim Kimmich Diener
Zoom
“I feel prepared for working life.”
Timo van Garling
Swisscom Spirit
Swisscom recognized as the 2022 ServiceNow EMEA Emerging Service Provider Partner of the Year
Sarah Levy
Zoom
“I surprised myself the most.”
Murielle De Roche
Zoom
“My focus: helping people move forwards.”
Gregory Minder
Swisscom Job
Feinde und Freunde der Einfachheit
Martin Gfeller
Interns & Trainees

text: Michelle Teuscher
Zoom
“Swisscom believed in me.”
Awalom Bereketeab
Zoom
“See more value.”
Kim Kimmich Diener
Zoom
“I feel prepared for working life.”
Timo van Garling
Swisscom Spirit
Swisscom recognized as the 2022 ServiceNow EMEA Emerging Service Provider Partner of the Year
Sarah Levy
Zoom
“I surprised myself the most.”
Murielle De Roche
Zoom
“My focus: helping people move forwards.”
Gregory Minder
Swisscom Job
Feinde und Freunde der Einfachheit
Martin Gfeller
Interns & Trainees
Career start with the IT Trainee Program
Paul Callens
Interns & Trainees
Lernen 3.0 – Von Stallgeruch und Strategie: Meine ersten Monate als Swisscom Trainee
Jeremias Jurt
Swisscom Spirit
Job Rotation - Das Steuer erfolgreich übergeben
Chiara Schweizer
Zoom
“I owe it all to my apprenticeship.”
Lya Zimmermann
Swisscom Spirit
Swisscom's ServiceNow team is ELITE!
Sarah Levy
Swisscom Job
It's a man’s world – or is it?
Tobias Frehner
Zoom
“Life-long learning is more important than ever.”
Claudia Meier
Zoom
“As an employee representative, I can make a big difference.”
Susanne Krüger
Zoom
«My goal: creating the best customer experience.»
Sebastian Wywior
Zoom
“I enjoy solving problems.”
Miranda Saraswat
Zoom
“Digital security is highly complex.”
Olivier Widmer
Zoom
“Service and sympathy make all the difference.”
Susanne Jacoby
Zoom
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
Zoom
“Management in less than 10 years.”
Friederike Hoffmann
Worklife
Give & Grow: Corporate Volunteering
Giulio Raetzo
Zoom
“I am proud@Swisscom.”
Elias Gutscher
Zoom
“Ambitious in all situations.”
Fabian Recher
Zoom
‘We make better decisions together.’
Christian Suter and Oliver Oberli
Spotlight
Retina – the new Swisscom Shop concept
Afroditi Papadimas
Your Application
Job application – but different
Jelena Pejic
Your Application
Why brain teasers are out
Marcel Hofstetter
Swisscom Spirit
How do I turn employees into ambassadors?
Marcel Brandtner
Zoom
“It’s possible to combine a career and a family.”
Sarah Walther
Zoom
"I always keep a cool head."
Dominic Corti
Zoom
“As a father, you wait until your time comes.”
Reto Wehrli
Zoom
"No two days are the same."
Sascha Gysel
Zoom
“I love networking.”
Nikola Cavoj Ziarna
Zoom
“First steps in the Internet of Things.”
Verena Siegel
Zoom
“The project is unique in Switzerland.”
Freddy Düllmann
Zoom
"I thrive on helping people develop their potential.”
Anna Stauber
Zoom
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
Zoom
“A second chance at life.”
Jamila Amini
Zoom
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
Zoom
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
Zoom
“We are Swisscom’s guardian angels.”
Severin Studt
Zoom
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
Zoom
“I feel happy when I can help others.”
Marco Schlecht
Zoom
“Mums and dads have superpowers.”
Tulu Budesa
Zoom
"I look out for the little things."
Lukas Hohl
Zoom
"I began my career in the world of professional football."
Philippe Douglas
Zoom
“I ensure the best possible customer experience.”
Nadim Ganam
Zoom
"The trip of a lifetime."
Thomas Müller
Zoom

text: Severin Studt
Zoom
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
Zoom
“I feel happy when I can help others.”
Marco Schlecht
Zoom
“Mums and dads have superpowers.”
Tulu Budesa
Zoom
"I look out for the little things."
Lukas Hohl
Zoom
"I began my career in the world of professional football."
Philippe Douglas
Zoom
“I ensure the best possible customer experience.”
Nadim Ganam
Zoom
"The trip of a lifetime."
Thomas Müller
Zoom
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
Zoom
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
Zoom
“The first programmer was a woman.”
Sonia Reimelt
Zoom
“I put myself in the customers’ shoes.”
Veronica Colandrea
Zoom
“Ready for new ways of working.”
Reto Jost
Zoom
“We’ll sort it out.”
Edvin Caminada
Zoom
“My motivation: To improve lives through technology.”
Fatemeh Borran
Zoom
"At home, I'd be lost without chatbots."
Michael Meister
Zoom
“Our new measuring method is much more precise.”
Peter Fritschi
Zoom
“My company for 48 years.”
Urs Krähenbühl
Zoom
"I want a world without barriers."
David Rossé
Zoom
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
Zoom
“Ready for more strong women.”
Daria Isaeva
Zoom
“Emergencies are part of the spice of life.”
Alexander Kämpf
Zoom
“I strive for perfection.”
Domenic Schüpbach
Zoom
“Taking advantage of the opportunities that arise.”
John Riordan
Zoom
“No such thing as can't”
Marcel Roesch
NewWork
Embarking on the Road to Scrum Mastery
Christian Hofstetter
Your Application
Die drei Phasen des Bewerbungsgesprächs
Ines Petrovic
Life-Balance
Friendly Work Space
Martina Novo
Interns & Trainees
Not a regular eight to five internship!
Ines Petrovic
Life-Balance
Work anywhere – und wo war dein ausgefallenster Arbeitsort…?
Muriel Carrara
Interns & Trainees
Das Trainee-Programm als Sprungbrett nach ganz oben – ein klischeegetriebener Erlebnisbericht
Rafael Bittel
Your Application
Dos and don’ts for job interviews
David Luyet
More articles
## Follow your interests
Explore a subject of your choice.
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies
All contributions
All authors
---

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* * *
# «With Smart ICT, we are using our resources wisely and don’t have to worry about ICT at all.»
Marie-Therese Anliker, general manager Spitex Nebikon-Altishofen
* * *
Digital work processes are becoming increasingly important for Spitex organisations. Spitex Nebikon-Altishofen uses Swisscom’s comprehensive Smart ICT solution for its computer and telephone infrastructure.
Visitors to the offices of Spitex Nebikon-Altishofen im-mediately feel at ease. Spitex only moved into its bright, friendly premises next to Nebikon railway station a few months ago. Marie-Therese Anliker, general manager, decided to update the organisation’s ICT infrastructure at the same time as the move. There were good reasons for doing so, as she explains: «Like many other Spitex organisations, we used to buy computers and telephones without any kind of strategy. We bought whatever we needed at the time. It was a piecemeal approach with unfortunate consequences because I would spend a huge amount of time dealing with numerous IT problems – time I would rather have spent doing other things. In a way, we were lucky that our equipment was so old that we couldn’t bring it with us.»
DIY or outsource?
A smoothly functioning ICT system is indispensable for Spitex Nebikon-Altishofen. When Spitex staff visit their customers, they use a tablet and a smartphone in order to access patient information, work schedules and care plans, for example, or to record their actions. In the office, there are five permanent workstations with a variety of ICT equipment. The servers are accessed via mobile and fixed Internet connections and a WLAN. And then there is all the software. With all these devices, connections and technologies, there is clearly a lot to think about. «We were faced with a fundamental question: did we want to buy and operate our ICT ourselves, or would it be better to outsource it?», remembers Marie-Therese Anliker. «ICT outsourcing is rare in Spitex organisations, but I had heard that a nearby town had had a very good experience outsourcing to Swisscom and its local partner Illi ICT Solutions. We also liked the idea that we could rent our ICT infrastructure instead of buying it. As a non-profit organisation, we are not allowed to build up substantial reserves, which makes large investments particularly difficult.»
A comprehensive service for a fixed monthly price
What should an outsourced service include? Spitex evalu-ated its requirements in consultation with Swisscom and Illi ICT Solutions. Swisscom then put together a Smart ICT package, which includes everything that Spitex needs for secure, smooth ICT operations: hardware, Office software, integrated industry software, IP and mobile telephony, and secure data transfer with all devices and servers in the Swisscom Cloud. Swisscom also provides all staff with professional support via a hotline. If a device stops working, it is replaced immediately. And Spitex gets a new generation of devices every three years or so. Swisscom charges a fixed monthly price per workstation for all these services.

text: «Everything worked at the touch of a button.»
«Our trust in Swisscom and its partner has paid off», says a satisfied Marie-Therese Anliker. «After we moved in here, everything worked at the touch of a button. Since then, we have not had a single malfunction. Integrating our industry software into the system was a real chal-lenge. The data is managed on the software provider’s server – unlike all the other data, which is stored in the Swisscom Cloud. Our ICT partners were up to the job. Something else I really value is the fact that we can easily expand our ICT solution, because our organisation is growing. For a smaller Spitex like us, ICT is a major ex-pense. We are using our resources wisely and don’t have to worry about ICT at all.»
Spitex Nebikon-Altishofen
Spitex Nebikon-Altishofen is a non-profit association with 13 permanent staff and 20 volunteers looking after customers in the municipalities of Nebikon and Altishofen.
spitex-nebikon-altishofen.ch
Product used
Smart ICT
Get IT, Internet and telephony in a modular all-in-one package.
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Wilcowa AG
Managed Backup – Secure backups for your data.
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Novoglace SA
Smart ICT de Swisscom
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Garage Klaus
Smart ICT with mobile Internet access
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*
## Data-Breach
#  First aid for a hacker attack
* * *
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Companies are constantly being attacked by hackers. If data is stolen, the correct actions must be carried out as quickly as possible. One scenario shows how to limit the damage.
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Text: Felix Raymann in collaboration with Lorenz Inglin, first published on August 17, 2017, updated on January 19, 2021.
Images: Luca Zanier
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“The website is not available” – this is the alarm SMS received by Arno P. in the middle of the night. As he is responsible for the IT of an online retailer, Arno P. gets up and logs into the system in the usual way to see what the problem is. “This could really wait until the morning,” he thinks to himself, because hardly anyone uses the Swiss web shop during the night.
But when he sees the traffic figures he can hardly believe his eyes – there’s an inexplicably high level of data traffic on the servers. Evidently attackers are using a multitude of automated attacks in an attempt to make the website inaccessible.
However, when he examines the logs on the servers he discovers that customer data is also being stolen at the same time. The attack on the website might only be a distraction. He is unable to shut down individual servers, and he is unsure whether he should start blocking the data theft himself, or even how to do this.
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###  An emergency plan is indispensable
The incident described can either be a catastrophe for the company, or it can get off lightly. In the optimum scenario, an emergency plan informs Arno P. what to do. He calls the support number at Swisscom, whose services and infrastructures are used by the company. Swisscom is up to speed and has already blocked a number of areas in which suspicious activities were detected.
“This is a DDoS attack,” says the responsible member of the security team. “We were able to filter out the malicious network traffic, and the service will be available again soon.” However, the hackers also managed to exploit a weakness in a database and copy customer data.
The first thing we want to do is stop these activities. Only then do the security specialists use the log files to try to find out how the attackers were able to access the sensitive data.
####  Immediate assistance in the event of a cyber attack
In an emergency, the experts from Swisscom’s Cyber Security Incident Response Team (CSIRT) are by your side, providing quick, professional support.
* Immediate assistance for corporate customers
* Immediate assistance for SMEs
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###  Emergency plan: actions following an attack
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Even with the best preventive actions, hackers may still be able to steal data using a wide range of attacking methods. After an incident is detected, every second counts. Swisscom’s Computer Security Incident Response Team deploys the following actions to defend against threats:

text: * Immediate assistance for corporate customers
* Immediate assistance for SMEs
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###  Emergency plan: actions following an attack
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Even with the best preventive actions, hackers may still be able to steal data using a wide range of attacking methods. After an incident is detected, every second counts. Swisscom’s Computer Security Incident Response Team deploys the following actions to defend against threats:
* Evaluate the available information on the incident. What is going on? Is it necessary to send a Swisscom team to the company?
* Initiate immediate actions (stop activities and evaluate the extent of the damage and the data losses)
* Find the cause of the problem
* Initiate actions to contain / remove the problem
* Improve the protection and identify comparable problems
* Restoring, validating, monitoring
* Preserving evidence (source of attacks, potentially for legal purposes)
* Debriefing, documentation, implementing corrective actions
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Because the company is not using all of the services at Swisscom, the goal is now to limit the damage on the company’s own servers. So Arno P. goes into work. There he pulls the ethernet plugs of the servers in accordance with the instructions in his emergency plan, but he does not shut down the computers, in order to be able to reconstruct any potential manipulation later. “The memory can tell us a lot about the nature of the interference with the system,” says Lorenz Inglin, Head Cyber Defense at Swisscom.
The subsequent analysis of the log files will reveal that the attacker got into the system via a weakness in the application (using an “SQL injection”). Swisscom’s forensic team now has the task of preserving evidence and finding out who could be behind the attack. They have to analyse where the attack came from, what data was stolen and how significant the damage is. It is equally important to block the communication channels for the attackers and repair the weakness in the application. The employees and customers also have to be told what they need to do. An official statement should also be prepared for the media and customer services.
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1/5 Swisscom’s security team provides first aid after a hacker attack.
2/5 The specialists analyse the log files in order to detect suspicious activity.
3/5 First aid on site: On the way to the customer with a forensic kit.
4/5 Creating forensic copies of hard disks, identifying causes, containing Problems: Swisscom's CSIRT Team at work.
5/5 Pulling the plug: In serious cases, every second counts.
1/5 Swisscom’s security team provides first aid after a hacker attack.
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###  Costly aftermath of an attack
After the initial actions have been carried out, the concern is now to limit the damage as far as possible. It is very difficult to determine the extent of the actual damage. Financial damage can occur directly or indirectly. Potential factors are:
* Internal workload to remove problem and restore systems
* External forensic workload and restoring leased systems
* New security measures
* Reputation: damage to image, loss of customer trust, drop in share price
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text: After the initial actions have been carried out, the concern is now to limit the damage as far as possible. It is very difficult to determine the extent of the actual damage. Financial damage can occur directly or indirectly. Potential factors are:
* Internal workload to remove problem and restore systems
* External forensic workload and restoring leased systems
* New security measures
* Reputation: damage to image, loss of customer trust, drop in share price
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###  Current threats to companies
* * *
Hackers use a wide range of methods to access sensitive data such as customer information, credit card details, passwords etc. Lorenz Inglin: “Attacks are made on a daily basis and we are permanently on alert, trying to detect and repel such attacks.”
“We are continuously monitoring our networks, looking for unusual occurrences. For example, we detect and block phishing websites every month,” says Lorenz Inglin.
At present, companies are mainly exposed to the following threats:
* Phishing
* DDoS attacks (disabling of services and websites)
* Ransomware (data encryption followed by blackmailing)
* Social engineering (using tricks to obtain data and passwords). Example: “Fake President Fraud”: A scammer pretends to be a member of the company management and gets employees to make bank transfers.
* * *
###  Hacker typology:
* * *
* Lone individuals: “Script kiddies” or digital vandals who try to break into systems or disable them.
* Hackers: Hacktivists who are capable of making DDoS attacks, for instance.
* Criminal organisations: Organised groups and organisations that have the manpower and resources necessary to make targeted attacks and steal money.
* Terror activists: Ideologically motivated hackers who want to manipulate infrastructures.
* State hackers: Politically or economically motivated? Capable of making major attacks, infiltrating companies etc.
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IT security specialists at work
#### Paying a visit to the IT fire brigade
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IT security specialists at work
#### Paying a visit to the IT fire brigade
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Ransomware
#### To cry for: Ransomware attack brings companies to their knees
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Ransomware
#### To cry for: Ransomware attack brings companies to their knees
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#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.
Go to offer
#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.
Go to offer

text: ## blue TV Public
#  Digital TV for the catering industry
blue TV Public is the ideal solution for restaurants or workspaces (doctor surgeries, break rooms, customer zones etc.). Show sports broadcasts, films, cartoons or news from the regular TV channels – even on several screens and with a screen size of up to three metres.
blue TV Public
###  Everything at a glance with blue TV Public
* 250+ channels, including 110+ in HD
* 200+ radio channels
* Max. 5 TV-Boxes
* Multi-room und multi-display options
* No Replay option
Price per site
15.– /mth
blue TV Public is available in the inOne SME Office or Smart Business Connect package and can be added flexibly.
Factsheet blue TV Public
##  Combine with the blue Sportsbar offer
Discover the official sports package for Swiss bars and restaurants with more than 4,500 live sports events per year.
* More info(opens in new tab)
##  Committed to a networked future
With more than 250 channels, there is something for everyone. blue TV Public offers you the top choice for your customers: with more than 250 channels you can cover every possible interest in more than 30 languages. Enjoy more than 110 channels in crystal-clear HD quality.We are constantly expanding the range of channels for you.
##  Frequently asked questions
#### When do SMEs in Switzerland have to pay a radio or television fee (formerly Billag)?
Swiss companies subject to VAT and with an annual turnover of at least CHF 500,000 are subject to the radio and TV fee.
* More on fee obligations(opens in new tab)
#### What do you need for public viewing?
The SUISA licence and blue TV Public meets all the requirements for public TV viewing in any business or commercial setting (such as a break room at work or in a restaurant).
#### What is the maximum size of screen or projection area?
You can show blue TV Public on screens or projection areas up to 3 metres. You need a SUISA licence and blue TV Public for larger screens or projections.
* Go to Suisa(opens in new tab)
#### What about our cable connection?
With a Swisscom connection you no longer require a cable connection for digital TV, radio, Internet or fixed network telephony. These fees are paid through the ancillary costs of your property rental agreement or billed directly by the cable provider. Cancel your contract in writing and disconnect your cable socket to save on fees.
#### What connection do I need?
If your TV-Box is right next to the router, an Ethernet cable is the easiest connection. If they are further apart, we recommend our WLAN Connection Kit as a wireless solution. Or use Powerline to connect devices in different rooms or on another floor easily through your existing electrical wiring.
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In same room
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WLAN |  |  |
Powerline |  |  |
Ethernet-cabel |  |  |
recommended optional but not recommended
##  Any questions? We will be happy to help
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing

text: |
In same room
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In several rooms
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Different floors
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WLAN |  |  |
Powerline |  |  |
Ethernet-cabel |  |  |
recommended optional but not recommended
##  Any questions? We will be happy to help
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

text: ## Rethink: Digital transformation consulting
#  Ready to rethink your digital journey
Start your digital journey with us
Wechseln zu Grosskunden Zum Angebot
Modern digital technologies are transforming our world at break-neck speed, The resulting changes to our habits, our behaviour and our expectations are forcing businesses to align themselves and their digitisation strategy to the new values and embark upon their own digital transformation.
###  Rethink – ready to rethink your digital journey?
Inspiring customer experiences not to mention innovative products and services are the key to customer loyalty. Every touchpoint of the customer journey must make the right impression. Having the right data available at the right time and in the right place is crucial. Through our digital transformation consulting, we’ll show you the best practices for your sector.
Especially in times of shrinking margins, increasing competition and difficult market conditions, lean, digital processes are essential for resilient, competitive companies, and provide a foundation for efficient, automated processes. Besides providing a reliable decision-making basis, data that is processed properly allows a focus on the customer with a view to achieving sustainable added value.
Modern working models help businesses attract new hires and retain the best specialists in a competitive labour market. In all of the above, technology is, after people, one of the most important success factors, but also the greatest challenge.
##  Facts & figures
Between 2020 and 2025, global data volume is expected to grow by 173%. Source: IDC, Swiss IT Study 2022: IDC Global DataSphere
of all 650 consumers surveyed say that the customer experience is just as important as the services and the product itself. Source: State of the Connected Customer Report 2020, by Salesforce
of all employees would like to have flexible work options. Source: Work Trend Index: 2021 Annual Report, Microsoft
##  Included in our Digital Business Consulting
Customer experiences
##  Customer experience
Create unique customer experiences and increase customer loyalty over the long term.
Find out more
Data & AI
##  Data-driven business
By handling data correctly, you can make data-driven decisions and generate sustainable competitive advantages.
Find out more
Process optimisation
##  Business process transformation
Develop lean processes, optimise and automate workflows for greater efficiency.
Find out more
Core applications & industry software
##  Core business applications
Lay the foundations of your IT environment with an ERP system and core applications that are optimally tailored to your requirements.
Find out more
##  A successful digital business transformation with Swisscom
###  Comprehensive portfolio
The most complete 360-degree portfolio in Switzerland will ensure inspiring customer experiences, lean processes, data-driven decisions and stable core applications.
###  Proven methodology
Numerous successful transformation projects (e.g. for SAP S4/HANA) guarantee you a profitable business outcome and increased business value.
###  Locally available resources
Our 1,000 experts understand your sector and the challenges you face, and can support you on site; a proximity that underscores our commitment.
##  Ready to Rethink your digital journey
Together, and on the basis of our proven customer-centric Rethink method, we will ensure the success of your business transformation.

text: Numerous successful transformation projects (e.g. for SAP S4/HANA) guarantee you a profitable business outcome and increased business value.
###  Locally available resources
Our 1,000 experts understand your sector and the challenges you face, and can support you on site; a proximity that underscores our commitment.
##  Ready to Rethink your digital journey
Together, and on the basis of our proven customer-centric Rethink method, we will ensure the success of your business transformation.
_​_
###  Frame
Together, we will identify your design challenges and create a shared vision.
​ _​_
###  Explore
Together, we will explore and validate ideas and define a solution design.
_​_
###  Realize
Together, we will realise the target solution and transform your operating model.
​ _​_
###  Scale
Together, we will integrate the solution into the company and sustainably increase your return on investment.
__ ‘We now have a digital assistant that gives us considerable added value and unprecedented speed.’
Dominik Müller, Project Manager, Möbel Pfister AG
* Find out more
__ ‘We have saved four hours on our monthly depreciation runs.’
Siegfried Wanner, CFO, Mobility
__ ‘We have been able to increase our efficiency by up to 15 percent.’
Jürg Atz, Head of Production, Geobrugg AG
* Find out more
1.   2.   3.
__ Previous __Next
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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# Order Business Internet Services
## Cost overview
One-off Monthly
Quantity
* * *
#### Note:
This is an order enquiry. Swisscom will validate the product adjustment you have requested. We will then contact you to discuss the effect on your monthly costs and the subsequent course of action before the final order is confirmed.
${customer_company}
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text: #  Device repairs at Swisscom
Broken mobile phone, tablet or laptop? Bring the device you bought from us to your nearest Swisscom Shop, and we will send it in for you. Our certified partners will check the damage and repair it with original manufacturer parts.
Laptop or notebook from HP or Microsoft broken?
Router or TV box defective?
##  Sell instead of repairing
With Swisscom Buyback you can trade in your old smartphone for credit on your next Swisscom bill, have the value conveniently paid out by bank transfer or receive a discount on your next smartphone.
Sell your old phone(opens in new tab)
##  Screens, cases, water damage/other damage
* **Certified service engineers** and **original spare parts** , ensuring that the manufacturer's guarantee remains valid
* A **6-month repair guarantee**
* **Free replacement device** during the repair
We reset your device during repairs and your data will be lost.Therefore,
back up all data before you send your device for repair.
##  Where do I find the nearest Swisscom Shop?
You can return your device for repair in these Swisscom Shops
Repair Center at Swisscom Shop
---
Biel Bienne Neuengasse(opens in new tab)
Neuengasse 48
2502 Biel/Bienne
Opening hours Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Fribourg(opens in new tab)
av. de la Gare 22
1700 Fribourg
Opening hours Monday till Thursday: 09.00–19.00
Friday: 09.00–20.00
Saturday: 08.30–16.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Genève Rive(opens in new tab)
rue de Rive 3 b
1204 Genève
Opening hours Monday till Friday: 09.00–19.00
Saturday: 09.00–18.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Lausanne Haldimand(opens in new tab)
rue Haldimand 18
1003 Lausanne
Opening hours Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Lugano(opens in new tab)
via Pietro Peri 8
6900 Lugano
Opening hours Monday till Wednesday: 09.00–18.30
Thursday: 09.00–19.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Luzern Bahnhofstr.(opens in new tab)
Bahnhofstr. 5
6003 Luzern
Opening hours Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
St. Gallen Neugasse(opens in new tab)
Neugasse 26
9000 St. Gallen
Opening hours Monday till Wednesday: 09.00–18.30
Thursday: 09.00–20.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays

text: 6003 Luzern
Opening hours Monday till Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
St. Gallen Neugasse(opens in new tab)
Neugasse 26
9000 St. Gallen
Opening hours Monday till Wednesday: 09.00–18.30
Thursday: 09.00–20.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
Wintherthur Stadthaus(opens in new tab)
Stadthausstr. 14
8401 Winterthur
Opening hours Monday till Wednesday: 09.00–18.30
Thursday: 09.00–20.00
Friday: 09.00–18.30
Saturday: 09.00–17.00
Sunday: Closed
Closed on public holidays
Book an appointment at the Repair Center(opens in new tab)
##  Further help
Low battery
Device will not charge
Device will not switch on
Update software
Appp roblems
Further instructions
Problems with reception are often the result of limited or no network coverage. Check the coverage at your location on the network coverage map.
To network coverage map

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Field report from a commercial apprentice – getIT
* Apprenticeship
* Apprenticeship
Tips & Tricks
# Field report from a commercial apprentice
Lena is a second-year commercial apprentice, currently working at the coal face of incoming applications. Together with her team, she looks at all applications for the various apprenticeships, checking CVs and letters of application. In the interview, she tells us how she prepared for her own interview and offers valuable tips on how to convince people of your enthusiasm for the apprenticeship.
Fabienne Maier, Marketing Specialist @ Next Generation
07 April 2021
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### Fabienne: Hi Lena, why don't you tell us how you opted for a career in commercial management and how your application process at Swisscom went?
Lena: I investigated different career options, mainly through taster sessions or by reading about them on the Internet. Lots of information was also provided at school about the “standard jobs” that many people do. Siblings or colleagues are also good points of contact if you have questions or need more information.
My sister completed her commercial training at Swisscom, so I heard about it from her. She told me a lot and I thought, “Yes, that would interest me, but I'll look further.” I didn't find anything I liked better, so I decided to give it a try. I attended a few taster days and was able to gain experience and valuable insights into commercial apprenticeships. In the end, I applied to Swisscom because they offer a lot of options and it's not like a “normal” commercial apprenticeship. I already knew about the apprenticeship model from my sister, who was very enthusiastic about it.
The application process went relatively quickly. I sent the required documents online on 1 August. After two weeks, I received an invitation to a video interview, which took place two days later. The very next day, I received a call inviting me to a personal interview.
### Fabienne: How did you find submitting your application online?
Lena: Having grown up with technology, I was used to doing everything on my laptop. I found it more convenient to submit the application folder online instead of printing it out, presenting it nicely and taking it to the post office. By applying online, the process for an applicant is relatively short and quick.
### Fabienne: What did you think about your first interview taking place on a video call and not in person?

text: Lena: Having grown up with technology, I was used to doing everything on my laptop. I found it more convenient to submit the application folder online instead of printing it out, presenting it nicely and taking it to the post office. By applying online, the process for an applicant is relatively short and quick.
### Fabienne: What did you think about your first interview taking place on a video call and not in person?
Lena: That was really strange for me. You don’t hear about any other professions where a video interview is the first stage. Because you only see each other on the screen and you’re not physically there, I was more nervous than usual. Fortunately, that feeling disappeared quickly because the conversation was quite brief and the people were relatively young, so we were on the same wavelength right away. It’s mainly about getting to know you a little better and finding out whether you’re really interested and would fit in at Swisscom.
### Fabienne: How did you prepare for your face-to-face interview?
Lena: It wasn’t my first interview, so I had a rough idea of how it would go. For the interview, I took my notepad with me with a list of questions that I wanted to clarify. It's important to do some research on the company and think of some questions. It shows that you have done your homework, that you are interested and really want the job.
### Fabienne: When you look back, what has changed for you in the transition from studying to the world of work?
Lena: A great deal. In specific terms, becoming independent. Looking and preparing for projects myself. Vocational college is also more rigorous and you study subjects that you never had before. At first, it took some getting used to. You don't “just” have school; you also have work to manage “on the side”. I had to learn to organise both aspects and find a balance. But you quickly get used to the fact that the days are longer and you sometimes don’t get home until 6 pm.
### Fabienne: If you were applying again now, what would you do differently?
Lena: I would take a lot more time and think: How can I win these people over? What makes me different? Why should I get this specific job at this company? If you research more and ensure you are well informed, you can show better why you are suited to the position and leave a much better impression.
### Fabienne: You are working right at the coal face. Do you have any advice for students about career choices and the application process?

text: ### Fabienne: You are working right at the coal face. Do you have any advice for students about career choices and the application process?
Lena: Don’t use copy and paste. You can spot right away if the application folder is specifically for THIS company or it has been sent to lots of different companies. The detail is crucial. We want to see that the applicant has taken the time to find out about the apprenticeship position and really wants it. We want to sense that the applicant subscribes to our “I want it” credo when we read the application documents.
You shouldn’t be afraid of an apprenticeship. Although it’s an adjustment at first, it offers so many new opportunities and possibilities. And most importantly: it’s also lots of fun!
## An article by:
Fabienne Maier
Marketing Specialist @ Next Generation
Go to profile
## More getIT articles
Insights
Ta candidature
Melina Vryonakis
Insights
Lehre fertig – was nun?
Simon Soltermann
Insights
Mon apprentissage chez Swisscom
Salomé Gagnaux
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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Angelika Hähnel
* Our authors
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# Angelika Hähnel
## Marketing Manager
Swisscom AG
__E-Mail
## More articles by Angelika
Corporate Social Responsibility
Job satisfaction – all employees have a voice at Swisscom
Angelika Hähnel
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Learn & Grow
Learning Technology Awards 2020
Angelika Hähnel
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SAP Quality Awards for Swisscom customers - getIT
* Tech Hub
* Tech Hub
Software Engineering
# SAP presents three Quality Awards to Swisscom customers
SAP presented the Quality Awards 2022 in Switzerland and three Swisscom business customers were honoured, winning in two of four categories.
Jörg Knaus, Chief Solution Architect
07 June 2022
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## Category “Business transformation”
This category recognises outstanding on-premises implementation of SAP S/4HANA. The winners supported by Swisscom are:
\- Cablex, a network infrastructure company
\- Swiss Financial Market Supervisory Authority FINMA
## Category “Rapid time to value”
For its industrial project, Oetker Switzerland migrated its existing SAP ERP landscape to SAP S/4 HANA on-premises, with Swisscom supporting the project as an implementation partner. Particularly impressive was the successful implementation of the project over an extremely short project period of just six months. The jury was impressed by the pragmatic approach to the project, which enabled the quick delivery.
Together with Cablex, FINMA and Oetker Switzerland, we are delighted by the recognition from SAP Switzerland. We are calling on SAP experts: Will you help us to win an award for our customers in the categories of "Cloud Transformation" and "Digital Pioneer" in the future? You can find all open SAP vacancies here. What you do is who we are.
## About the SAP Quality Awards
Every year, SAP Switzerland presents the Quality Award to customers who excel in the planning and execution of implementation projects. Successful SAP implementations show not only high-quality project planning but also a focus on fast and cost-efficient implementations close to the SAP standard.
## An article by:
Jörg Knaus
Chief Solution Architect
Go to profile
## More getIT articles
Data Analytics
Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
Marie-Louise Achart
##
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TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
Noël Gygax
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Business Intelligence
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IoT Climate Award
# Tracking and data analysis as the key to efficient transport
A small, Swiss-developed device, which records the routes taken by cargo containers and can use the data to avoid unnecessary journeys, is being successfully rolled out all over the world.
Res Witschi, Delegate for Sustainable Digitalization
12 August 2021
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Rail is undoubtedly one of the most environmentally friendly methods of transporting goods. However, just because cargo is sent by freight car does not mean the system is efficient. “Freight cars that are not in use are pulled around empty either because they are collecting something or because they are being taken somewhere to be stored. But empty journeys are inefficient and waste both electricity and time,” says Daniel MacGregor, co-founder of Nexxiot, a spin-off from the Swiss Federal Institute of Technology (ETH Zürich) and winner of this year’s Swisscom IoT Climate Award.
Using the Internet of Things (IoT), the Swiss firm wants to make goods transportation more efficient and more sustainable across the world. It therefore developed the Globehopper, a solar-powered device that is attached to a freight car or container. The Globehopper records the routes taken and sends the information in real time to Nexxiot’s cloud-based data platforms. Here, the data is analysed and more efficient routes are automatically calculated. The result: the same number of freight cars transport more cargo in a more climate-friendly way.
##  Better logistics thanks to IoT
Even Daniel MacGregor was surprised at the beginning by the size of the efficiency boost. “A Dutch firm had asked us to track its journeys and record how efficiently it was transporting its goods. The result was shocking and, until that point, the company itself had no idea that it had been working so inefficiently.” However, this realisation was not down to the Globehopper alone, but to all the data it had collected and to Nexxiot’s algorithms, which had led to the correct conclusions. “There is no overarching monitoring system for freight cars,” says the company’s founder. He gives an example: “If a delivery does not reach a company on time, the logistics manager starts phoning the various stations the train is supposed to have passed through with the cargo. It can sometimes take days to track it down.” Nexxiot avoids these problems by mounting the Globehopper on its customers’ freight cars, automatically analysing the data collected and showing customers how to become more efficient. Daniel MacGregor explains: “Our system means, for example, that different customers’ goods can be transported in the same freight car – something that hasn’t been done before now.”
## 30,000 fewer tonnes of CO **2** emissions

text: ## 30,000 fewer tonnes of CO **2** emissions
Moving cargo from A to B generates 7% of the world’s greenhouse gas emissions, and this figure is rising. Last year, Nexxiot’s service helped save around 30,000 tonnes of CO2 in over 160 countries. The company’s success has not come by chance. “We are a very interdisciplinary team. I actually used to be a head-hunter in the finance sector. But I saw the potential of IoT and recognised that data and data analysis were becoming extremely important in the age of big data,” says Daniel MacGregor.
## Tracking and data analysis create transparency
Nevertheless, the Globehopper will not be Nexxiot’s only product. MacGregor explains: “Innovation and development are part of our company’s DNA. We are always conducting research and our product range is constantly expanding and changing.” The company is currently working with the Swiss national railway operator (SBB), for example, on a project devoted to the automatic recognition of derailments, collisions and impacts that cause damage to freight cars.
So how does Nexxiot see the future of IoT? This tracking and data analysis tool provides Daniel MacGregor and his team with fascinating insider knowledge. “It makes the whole system much more transparent. In my opinion, transparency is the future of all global supply chains. Transparency is so important right up to product level that companies will soon be unable to compete unless they are transparent and in control of their data.”
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Contributing to sustainability
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# Push to Talk over Mobile
## Group communication over the whole Swisscom mobile network
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Find out more
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Swisscom’s mobile network now provides «One-to-Many» group communication throughout Switzerland. Eliminate barriers between devices, networks and locations and let everyone join in the conversation. Take the next important step in digitising your operations and processes.
Your benefits:
* **Managed Services**
Functionality is guaranteed by the network. You do not need your own assets or engineers.
* **Digitisation and collaboration**
Digitisation facilitates process optimisation and better collaboration.
* **Swiss-wide coverage**
Swisscom’s outstanding mobile network is continually expanding.
* **Predictable costs**
Flexible use of Push-to-Talk options.
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## Package
Expand or replace existing networks with our modular solution. We offer the following options:
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### Standard package
* Network setup: design, configuration, commissioning and training
* Equipment: devices, gateway selection and configuration
* Subscription: choose the right NATEL® go subscription for you
### Add-ons
* Dispatching
* Features such as lone worker protection, advanced recording or video streaming
* Business-critical prioritisation
* Availability guarantee depending on chosen service level
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## Contact
* Your expert
Jürg Stäuble
Head of Radio Communications
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Juerg.Staeuble@swisscom.com
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+41 58 223 34 65
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## References
* ##### Push-to-Talk over Mobile in action at Securitas
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Securitas improves operational flexibility in terms of time and geographical location. Push-to-Talk over Mobile enables the security service to communicate seamlessly in real time via the Swisscom mobile network. The first Push-to-Talk over Mobile devices are already being used successfully in the loan pool.
##### Push-to-Talk over Mobile in the Valais Alps
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Zermatt Bergbahnen is replacing its TETRA radio network with a Push-to-Talk over Mobile solution from Swisscom. The entire network setup – from planning to commissioning and including training – comes as a one-stop solution. The customised package includes 252 configured terminals that are easy to operate and can handle any weather.
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## Insights
###  Factsheet
The ideal addition to NATEL® go, Push to Talk offers a reliable solution where business-critical communication is a must.
###  Factsheet
The ideal addition to NATEL® go, Push to Talk offers a reliable solution where business-critical communication is a must.
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# Recording environmental data
## The internet of climate change
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The controversy surrounding how to address climate change is white-hot. The Internet of Things (IoT) could help bring some objectivity to the discussion. Swiss IoT projects that use environmental data for the benefit of humans and animals are already under way.
Text: Hansjörg Honegger, Images: Unsplash, Raisa Durandi, Serge Bignens, 21 may 2019
First published: Sonntagszeitung, 19 may 2019
Last summer’s record heat was an eye-opener for many people. Young people are not the only ones raising their voices about climate change. But there are widely differing opinions on the ‘how’ – radical bans, or curbing consumption voluntarily? There is often a lack of information, and contexts are complex and not always so obvious. What we need is a better understanding of real facts. And that is only possible when data is collected and used with precision. The technology for this is mature and already in use: the Internet of Things (IoT).
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IoT access technologies
Read about the characteristics of the key access technologies used to connect devices and reveals which technology is appropriate for which purpose.
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Whitepaper
IoT access technologies
Read about the characteristics of the key access technologies used to connect devices and reveals which technology is appropriate for which purpose.
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«IoT may be one key technology that will help to significantly reduce CO2 emissions.»
During the 2016 Climate Change Conference in Marrakech, IoT was already being discussed as a key technology that could help achieve the global transition to renewable energy. Two studies conducted by the Zurich University of Applied Sciences (ZHAW) and the US-based think tank Carbon War Room came to the conclusion that IoT has the potential to significantly reduce CO2 emissions. And back in 2015, tech giant Ericsson published a study demonstrating that annual CO2 emissions could be reduced by 15 percent with the help of information and communication technologies.
###  Knowledge in real time

text: ###  Knowledge in real time
How can modern technology, of all things, help us to better cope with climate change? The biggest sources of CO2 pollution are clear, but a detailed understanding of the interrelationships is often lacking. Where, for example, are emissions coming from at a given moment, how intense are they and what does this mean for the environment? A pioneering project analysing local emissions in Switzerland, which is being conducted by the Swiss Federal Laboratories for Materials Science and Technology (Empa), has been yielding interesting results for over three years. It uses 222 networked sensors to deliver real-time information on the intensity of CO2 emissions, for example, in the city of Zurich, the impact of CO2 uptake by plants in the area, and how this uptake declines during a heat-wave summer. It is precisely these kinds of facts about interrelationships that can bring some objectivity to discussions about CO2 and sustainable practices. Most importantly, however, they provide input and knowledge for innovative approaches that have remained out of reach in the past.
###  Complete cold chain for foodstuffs
One of these approaches is used in the food industry, where perishable foods have to be kept refrigerated at a temperature required by law during both transport and storage, and must not exceed a certain maximum threshold. Instead of having personnel manually measure the storage and core temperature of foods at regular intervals, IoT sensors can measure the ambient temperature as well as calculate the core temperature of the product. Temperatures can fluctuate depending how often a freezer door is opened, for instance. With automated temperature management, refrigerators might be able to help keep foods from spoiling too quickly while at the same time preventing energy waste in refrigeration. One positive side effect for consumer health is that an optimised cooling chain could reduce or even eliminate the need for added preservatives in industrially produced foods.
###  Saving water through optimised irrigation
Real-time information on the current situation and the right course of action: that’s the goal in deploying IoT technology. Optimised irrigation of fields and gardens, for example, reduces water and energy consumption. ‘Tests have shown that sensor-based irrigation control systems can cut water consumption in half while maintaining the same yield,’ as Luzius Matile from the Institute of Natural Resource Sciences at ZHAW points out.
Soil moisture sensor specialist and IoT pioneer Walter Schmidt, CEO of PlantCare

text: Soil moisture sensor specialist and IoT pioneer Walter Schmidt, CEO of PlantCare
Walter Schmidt, CEO of PlantCare, a company that has now switched entirely to IoT after more than 15 years of experience with conventional sensor technology, had the same experience: ‘No farmer can monitor their soil with the same precision and across large areas as a sensor network in fields and greenhouses. Most farmers overwater to be on the safe side,’ he says. This leads to lower yields and increases the risk of parasites and fungus as well as soil erosion. Schmidt is a pioneer and realised early on that IoT technology is not only good for the environment; it can also be used to develop completely new business models. PlantCare AG offers IoT solutions for optimising the irrigation of soil in agriculture as well as watering of gardens, parks, football fields and golf courses. The smart IoT sensors not only ensure that farmers or the managers of green spaces always know the state of the soil without actually having to be on site; they also help save massive amounts of water – which is important during periods like last summer’s record heatwave. Watering is only carried out as needed, but crop failures caused by aridity can be avoided.
###  Security remains an issue
The question remains: doesn’t this simply create new energy guzzlers? And will this information come at the cost of data security once again? But the ZHAW study shows that the energy used by sensors and digital transmission technologies is negligible. Security, on the other hand, depends greatly on the devices used and, not least, on the network itself. Beyond the realm of the public internet there are various network technologies, such as the Low Power Network from Swisscom, that offer a very high security standard coupled with extremely low energy consumption.
###  A knowledge boost for research
Even research projects have recognised the value of IoT. The Asian tiger mosquito, which made its way to Switzerland some time ago, has found the habitat more congenial than it was just a few years ago as a result of global warming. The mosquitoes can survive the winter in wetlands as long as temperatures do not drop below freezing. To find out whether tiger mosquito populations have a good chance of survival in underground shafts or mud holes, the University of Applied Sciences and Arts of Southern Switzerland (SUPSI) is operating a monitoring system that uses IoT sensors in cooperation with Swisscom. Water shortages and excessive heat are not the only problems facing humans and animals. Allergy sufferers, for example, are experiencing far more intense pollen counts, as Peter Schmid-Grendelmeier, head of Allergology at the Department of Dermatology at University Hospital Zurich, explains: ‘When trees are under stress, this can lead to a modified protein structure in the pollen. This can then cause more intense symptoms in people with pollen allergies.’

text: «With the right information, allergy sufferers can make changes to their daily routines and dose their medication appropriately.»
The problem must not be underestimated: Switzerland has around 1.5 million people who suffer from pollen allergies – around 15 to 20 percent of the population. This costs the Swiss healthcare system an estimated CHF 50 to 250 million annually. The indirect costs resulting from fatigue, illness and missed work add another CHF 1 to 3.5 billion to this annual figure. The information on pollen counts is currently based on observations and empirical values that are incorporated into the models. Nevertheless, the predictions are still quite rudimentary. Presently pollen is still identified and counted manually under the microscope, so it can take up to a week before this data is available. And yet rapid, reliable information is precisely what is required here. This would give allergy sufferers the information they need to adjust their daily routines and medication dosage accordingly.
A network of sensors is making it possible to collect health-related environmental data much more quickly: the project team from Ally Science standing around the real-time pollen measuring instrument from Swisens AG
Based in Horw, Switzerland, a start-up called Swisens is applying precisely this approach with its new testing instrument. Not only does it measure pollen counts automatically; it can also identify the type of pollen – birch, hazel, grass, etc. The sensors are connected wirelessly and provide current information at one-minute intervals if required.
The project currently under way at Ally Science is based on a similar idea but takes a very different approach. Allergy sufferers document their symptoms using the Ally Science app developed at Bern University of Applied Sciences. The app combines the information with GPS data to determine the intensity in certain regions relatively quickly and to inform allergy sufferers. Having as many volunteers as possible taking part means constantly improving data.
###  Better quality of life
A collaboration between Ally Science and Swisens is now aiming to combine both methods and, in the medium term, greatly improve the speed and accuracy of pollen information given to allergy sufferers. As part of this citizen science project, two measuring stations in Biel and Lucerne measure pollen counts. This data will still be compared with the symptoms reported anonymously by allergy sufferers using the app. In this way, researchers can study how best to establish a network of IoT measuring instruments combined with the collection of symptom data for the purposes of making precise, comprehensive forecasts and, in turn, to consistently increase the quality of life for allergy sufferers.
Tackling climate change requires concrete facts – and not just about pollen counts. It might not save the climate, but the Internet of Things can provide transparency. The technology is available and will continue to evolve through innovative projects. Switzerland is in the early stages in this regard, but it is seizing the opportunity to make many people’s lives a bit easier in the future.

text: Tackling climate change requires concrete facts – and not just about pollen counts. It might not save the climate, but the Internet of Things can provide transparency. The technology is available and will continue to evolve through innovative projects. Switzerland is in the early stages in this regard, but it is seizing the opportunity to make many people’s lives a bit easier in the future.
###  Real-time data: secure and consistent
The Internet of Things is already being used successfully in a variety of scenarios to conserve resources and ensure security:
1. Indoor climate monitoring in storage spaces for precious works of art, for example, with the IoT picture frame from the #myprivatepicasso campaign.
2. Indoor climate monitoring in seed banks
3. CO2 measurements in metropolitan areas to optimise traffic flow
4. Temperature monitoring for the transport of foodstuffs or medical products
5. Air quality monitoring to preserve biodiversity
6. Soil moisture analysis for optimising water use in agriculture or public green spaces
7. Early warning systems for flooding, landslides or avalanche hazards in mountain areas
8. Testing drinking water quality to prevent bacteria growth
9. Networked beehives for constant measurement of key vital data
10. Measuring the tiger mosquito population in Swiss cities
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###  Five easy tips from Julian Dömer, Head of IoT at Swisscom, on launching IoT projects:
1. Come up with a clear question and focus on a specific problem that you want to solve.
2. Look for an appropriate technology partner.
3. Create ecosystems – lone wolves are prone to failure. Search for companies or organisations with similar problems. Start community projects. Specific approaches will crystallise in cooperation with various specialists.
4. Start small with a manageable pilot project. Gain experience – even a small investment might lead to your first success.
5. Keep an eye on the issue of security from the very beginning to avoid data loss or manipulation – this applies to the sensor, device, network and app.
> More on IoT
> More about sustainability at Swisscom
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Process efficiency thanks to data-driven business
#### Combined correctly, proven technologies offer genuine added value
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Process efficiency thanks to data-driven business
#### Combined correctly, proven technologies offer genuine added value
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Intelligent irrigation
#### Why Walter Schmidt became an IoT pioneer instead of retiring
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Intelligent irrigation
#### Why Walter Schmidt became an IoT pioneer instead of retiring
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IoT ecosystems
#### On its own, IoT will never amount to much
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IoT ecosystems
#### On its own, IoT will never amount to much
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Artificial intelligence
#  Every e-mail in the right box
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Large companies receive hundreds of e-mail enquiries every day. But who answers which e-mail? Assigning them isn’t as simple as it seems. Swisscom has developed algorithms to take over the chore of sorting e-mails. Artificial intelligence already works more precisely than manual assignment by humans.
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Text: Ladina Camemisch, images: © Strandperle, 13 september 2017
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Anna works at the help desk for an international company. Every day, hundreds of enquiries land in her inbox. Anna can answer some of them directly, but she has to forward many others: to customer advisors, technical experts or to the invoice centre. Sometimes Anna has no idea who to send the enquiry to. She starts researching and forwards the e-mail to whoever she thinks is best. Sometimes an e-mail like this embarks on an odyssey that lasts days before it ends up with the right person to answer it. The customer has to wait days for an answer. But time is valuable, both for customers and for Anna.
So how can the company speed up the process? The answer is artificial intelligence.
In a feasibility study, Swisscom and its joint venture Swisscom Digital Technology (SDT) developed a solution for automatic e-mail sorting. The artificial intelligence records the content and sends the e-mails directly to the right recipient, without any need for manual e-mail assignment. But the solution is capable of much more. It anonymises confidential data, recognises the language and identifies certain keywords, hot topics or VIP customers.
The feasibility study was a success – experience from the pilot project is now being used to refine the system further. David Rüfenacht, Product Manager at Swisscom Digital Enterprise Solutions, says: “The success or failure of an AI solution is usually due mainly to the people in involved, rather than the technical implementation. That’s why at the start of every project I make sure everyone at the table is talking about the same thing.” For many of those taking part, AI is something completely new. Some customers’ expectations are unrealistic or their data quality isn’t sufficient – but artificial intelligence is absolutely dependent on the available data pool.
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###  How e-mail sorting works

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###  How e-mail sorting works
To train the AI system using what is known as the supervised learning method, it was first provided with a set of structured and unstructured e-mails. “Using e-mails that had been processed, we set up an initial algorithm and trained the system with the basic functionalities”, explains Rüfenacht. This phase took around a month. For further improvements, Rüfenacht and his team then concentrated on the processing and classification of the e-mails in real time. To extract context information from the e-mails on the content and sender, the experts used advanced AI techniques such as named entity recognition, boosting, keyword extraction and pattern recognition. Finally, company staff spent four weeks monitoring the results and using a click to rate whether the e-mail was forwarded to the right department. The feedback from these employees was used to refine the algorithm, so that the AI system continued learning all the time. After only eight weeks, the feasibility study was already completed.
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###  A better hit rate than humans
At the beginning, the success rate for automatic e-mail sorting was 50 to 60 percent. After the feedback from the staff, the system demonstrated a steep learning curve and reached a score of around 90 percent. “This means allocation of e-mails by AI is more accurate than by humans”, says Rüfenacht. The results are therefore very promising. With the help of artificial intelligence, the company has dramatically reduced its response time to tickets, reduced its operating costs and downtimes, and at the same time increased productivity. The additional context information is also very valuable to the company, because it makes it easier to process the e-mails.
Building on the experience from the feasibility study, Swisscom has continued to improve the e-mail assignment solution. The client is confident in the system and will now use AI to assist its help desks. For Rüfenacht, the case is clear: “Every large company is faced with an almost overwhelming flood of e-mails – whatever sector it operates in. Artificial intelligence can help stem the tide.”
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###  Focussing on the essentials
And what about Anna? She still gets lots of e-mails. But now she no longer needs to worry about forwarding them, and can get on with customer support straight away. Because she knows that she only gets the e-mails that are actually intended for her. And that’s half the job done already.
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###  One-Stop-Shop for AI
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The Swisscom competence centre for applied artificial intelligence offers companies everything they need for the quick, successful implementation of projects in all areas of artificial intelligence, from consulting to the right technology to integration.
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AI in Customer Service
#### An agent licensed to advise
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#### An agent licensed to advise
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#### Does every company need a chatbot?
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#####  Sustainably increase client loyalty with SAP Commerce
# A professional customer experience with targeted service offerings
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Presenting services in the B2x environment is highly topical since new customer groups are to be precisely targeted and customers open to change bound more closely. This may be a technological challenge, but SAP Commerce and its agile implementation partner Swisscom can help achieve this in next to no time.
Text: Dr. Bernhard D. Valnion, Picture: Pexels, 23\. September 2020
E-commerce is primarily associated with the attractive presentation of products in a digital shop window. If it’s done really professionally, the whole thing is simultaneously integrated into an interactive customer journey that ensures prospective customers actually buy the chosen products. To ensure that glitter and glamour can reign supreme at the front end just like on the catwalk, sophisticated behind-the-scenes processes must prevent the necessary data streams from drying up.
The entire backend infrastructure of e-commerce, such as the SAP Commerce platform, can be used for presenting not only products, but also services. After all, buying a fancy bag is similar to buying an investment product or a mobile phone contract. Incidentally, the same commercial processes are also used for customer communication at an electricity utility: The e-commerce platform repeatedly renews the supply agreement, checks month by month whether customers have met their payment obligations, and surprises them with news via a push service – for example the news that 100% of the electricity sold by the utility is now generated from renewable sources. SAP Commerce combines a large number of contract handling processes, obtains the necessary data from a variety of sources and elegantly presents it to the end customer.
###  Services presented in a new way
Presenting services in a B2C environment is highly topical when it comes to positioning yourself better on the market and remaining relevant to customers. Returning to the example of electricity utilities, back in the day when they were still called electricity boards, customers had practically no choice whatsoever. Since then, the markets have gradually been deregulated. Providers are being encouraged to increase their customers’ loyalty by mapping value-added services digitally. For example, a dashboard can be used to show consumers how much electricity they have already used and how much of it is “green”. It would also be conceivable to open a kind of karma account for them into which money is deposited if they are more disciplined in their consumption. Such gamification – tailor-made for the respective target group, of course – can be elegantly implemented using SAP Commerce.
###  A good application example

text: ###  A good application example
Another exciting B2B2C scenario has been implemented for a Swisscom customer who mainly produces bakery products: Croissants and other delicacies are delivered to hospitals and nursing homes, where they are passed on to patients or residents for consumption. Orders are placed via an online bakery, which in turn provides additional data feeds, such as information on which ingredients are used. This is because certain allergens can cause undesirable side effects when combined with a cocktail of tablets.
“The great advantage of SAP Commerce is that product information can be controlled in a very targeted way using a wide range of management functions,” says Swisscom SAP Customer Experience Consultant Michael Lackner. “Information can easily be assigned to a specific product and displayed under certain conditions. This is an invaluable advantage when developing customer portals. Additional documents, such as test reports or certificates, can also be shared.”
In order to be able to offer this type of service to customers seamlessly, companies need to know a great deal about their customers’ habits as well as the offer to be made. SAP Commerce takes the relevant data to be distributed through the various communication channels and organises it consistently and efficiently. This also applies to the traces and data left by customers using an online shop. The customer entrusts the provider with the data. In return, the data must be handled carefully – not only in terms of data security, but also as a starting point for the expected added value. This is what SAP Commerce offers through its context-driven services, which enable the perfect customer experience. SAP Commerce has a flexible, modular system architecture that allows for extensions.
The large volumes of data that are collected and collated can be exploited through machine learning. This is particularly effective if patterns can be identified. So why not also in B2C processes? Pretrained SAP services enable relevant session content, promos and search options to be displayed depending on the surfing behaviour of the interested parties.
##  Enthralling customers with e-commerce
Five good reasons to use SAP Commerce for your own service portfolio:
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* Complete documentation of the services
* End-to-end process support
* Flexible data aggregation from different backend systems
* Any number of customer touchpoints can be implemented
* Fully GDPR-compliant data security.
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Another B2B area of application with great potential for additional value-added services for customers and thus for SAP Commerce is in distribution along commercial chains. No matter whether it is a distributor or a direct producer, both face the same challenge of managing their ordering systems properly. SAP Commerce enables the entire ordering process to be mapped digitally end to end, thus also potentially providing the basis for production control. As part of this, individual store operators can be granted access to only a specific part of the product range.

text: The B2B2C category includes the application scenario in which a store sends a distributor its customers’ orders, but the goods are delivered by the distributor: The goods are made available online. Once the order has been placed, they are delivered to the end customer directly from the central warehouse. As a well-functioning e-commerce system, SAP Commerce ensures the necessary reconciliation of order and stock data in the background.
Such virtualisation of the inventory is also conceivable for vehicle importers. If an end customer asks a dealer about an unusual type of wheel rim, an SAP Commerce application can be used to search the warehouses of all connected dealers throughout the dealer network to determine whether or where the desired object is available.
###  Turbo-charged project implementation
SAP wouldn’t be SAP if it hadn’t also dreamt up something special for SAP Commerce. This is what is known as the accelerator approach. Let’s say you don’t want to start an e-commerce project from scratch, but rather start with preconfigured systems in medias res. The Walldorf-based software giant offers numerous industry-specific accelerators: There is already a graphical user interface as well as a range of functions aimed specifically at B2C e-commerce providers, utilities, insurance companies, telcos and other corporate groups. It is essentially a ready-to-use system with which e-commerce projects can be started.
Where things get really exciting is when you plunge into the world of API-driven storefronts. This may sound like a buzzword, but it affects present and future e-commerce solutions in equal measure: SAP’s Spartacus project provides industry-specific JavaScript front-ends that draw their functions and data from the SAP Commerce cloud in line with the accelerators. The big advantage: Firstly, the release cycles of SAP Commerce – the stable backbone of an individual e-commerce solution – and the marketing-driven front-end are completely independent. This means that adjustments at the front-end can be implemented flexibly and with a short time-to-market. Secondly, the web service-based front-end offers the freedom to obtain services from many different systems, be it a separate CMS, your own CRM or via completely external web services from third-party providers.
The same thing applies to both implementation and accelerators: a preconfigured, consistently designed system enables a project to be started as an operational system from day one and the project team to work towards the desired goal from there.
###  Inspirational, with intermediate sprints towards the goal
However, you shouldn’t kid yourself that the accelerators can get the job done in just a few mouse clicks. “It’s worth putting an SAP Commerce project in experienced hands so that migration can be planned and implemented within six months or less. Without previous experience, it is difficult to estimate the required effort and scope,” Michael Lackner warns. What’s more, Swisscom guarantees timely and on-budget implementation of the project.

text: However, you shouldn’t kid yourself that the accelerators can get the job done in just a few mouse clicks. “It’s worth putting an SAP Commerce project in experienced hands so that migration can be planned and implemented within six months or less. Without previous experience, it is difficult to estimate the required effort and scope,” Michael Lackner warns. What’s more, Swisscom guarantees timely and on-budget implementation of the project.
Swisscom inspires with its ideas, such as answers to the question of how an electricity utility can inspire its customers. This initially takes place on a purely design-thinking brain-writing level without opening the SAP technology toolbox. For example, what influence smart meters could have on the customer journey of an electricity customer. Only in a second step is the project then implemented using SAP components. A great deal of know-how is required for integration into the backend systems and addressing the question of what data is actually needed for implementation. “We analyse the solution approaches at different levels: from the perspective of idea generation as well as from that of technical implementation, right down to the level of interface definition,” Michael Lackner explains. Swisscom also provides ongoing support. Its application management covers all data security aspects and GDPR requirements.
---
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###  Do you want to transform your SAP R/3 into S/4HANA?
Through the SAP S/4HANA Transformation Factory and S/4HANA Lean Conversion, Swisscom offers all the necessary steps for easy migration, bundled into a uniform portfolio that is uncomplicated, secure and resource-saving.
> Read more
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More on the topic:
Progressive Web App with SAP CX
#### Customer Experience with PWA – And your customers will love it!
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Progressive Web App with SAP CX
#### Customer Experience with PWA – And your customers will love it!
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Success Story: Ricola
#### «As an early adopter of S/4HANA, we are securing our ERP investment in the best possible way because SAP now only innovates on S/4.»
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Success Story: Ricola
#### «As an early adopter of S/4HANA, we are securing our ERP investment in the best possible way because SAP now only innovates on S/4.»
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# Access Line Optical
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With Access Line Optical (ALO) you can rent individual optical fibres within the Swisscom FTTH network, in order to connect your end customers from the Swisscom local exchange.
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**Your benefits**
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Simple, automated and uniform interfaces and processes throughout Switzerland for orders and fault repairs.
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You can utilise your own network technology for the provision of your telecommunications services.
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If you are already offering services via the copper infrastructure of Swisscom, you can continue to make use of your existing investments.
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Are you interested in a fiber optic partnership? Get in touch with us.
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**Contract documents**
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#### Service description
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Service Description ALO
(PDF file, 164 KB)
#### Manuals
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Price Manual ALO
(PDF file, 84 KB)
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Operational Manual ALO
(PDF file, 395 KB)
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**Product-independent contract elements**
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\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
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\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
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**Interested?**
Did one of our products or services appeal to you?
Please feel free to contact us without any obligation!
****
Contact
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text: #  HomepageTool
On this page:
Design your own professional website with the HomepageTool. Find answers to frequently asked questions here.
* Log in to HomepageTool
* Use the HomepageTool
* Create a backup
* Frequently asked questions
* Video tutorials
##  Log in to HomepageTool
Do you want to access your HomepageTool?
If you already have the HomepageTool, visit login.homepagetool.ch and enter your Swisscom Login to launch the HomepageTool.
####  Web hosting
To create your own website you need web storage space for your website content. We recommend Swisscom web hosting in this case.
Web hosting help
##  Use the HomepageTool
Change the design, set notifications, edit pictures: the HomepageTool provides a range of different options. Find out how to get the most out of the HomepageTool.
Find out more
##  Create a backup
To create a backup, proceed as follows:
1. Open the HomepageTool and click on “Settings” on the left-hand side.
2. Once the “General” menu has opened, scroll right to the bottom and click on the button “Backup and recovery”.
3. You can create a new backup here or recover an old version.
##  Frequently asked questions
#### How do I access my Webmail?
If you have already set up an e-mail account, you can access your webmail via your domain at meinedomain.ch/webmail or via webmail.hostcenter.com by entering your login details.
#### How do I set up my e-mail address to receive e-mails on my smartphone or tablet?
Follow the step-by-step instructions to set up or adjust the e-mail account on your computer, smartphone or tablet.
#### How can I clean up my mailbox to save disk space?
Basically, they should first make sure that no longer needed emails are moved from the mailbox. Please also consider the recycle bin here. The procedure for cleaning up differs between the various email clients (Outlook, Apple Mail, etc.) only in the handling. E-mail clients usually offer archiving functions that allow e-mails to be saved locally for specific purposes. It is advisable to check whether you need to have e-mails with large attachments or old e-mails permanently available. Archiving or storing large attachments locally relieves the load on your mailbox on the server side and thus increases performance.
#### How do I upgrade my HomepageTool test version to a full version?
1. In the HomepageTool Editor (administration area) click top right on “Upgrade”.
2. Select the full-version package you require, starting at CHF 14.90.
3. Follow the purchasing process. You will need a Swisscom Login.
4. Once purchased, click on the app in “My Business Apps” or at http://login.homepagetool.chto access the Control Panel (admin area).
5. Launch the HomepageTool using the “Launch HomepageTool” button.
6. Click on “Transfer my test version” in the HomepageTool or create a completely new website.
7. Enter your test data as required.
8. Publish your site on the Internet.

text: 3. Follow the purchasing process. You will need a Swisscom Login.
4. Once purchased, click on the app in “My Business Apps” or at http://login.homepagetool.chto access the Control Panel (admin area).
5. Launch the HomepageTool using the “Launch HomepageTool” button.
6. Click on “Transfer my test version” in the HomepageTool or create a completely new website.
7. Enter your test data as required.
8. Publish your site on the Internet.
Do you need help to upgrade? Please contact our Support team on 0800 888 500 or at webhosting.support@swisscom.com.
#### What are the implications of the GDPR and why is it important for my website?
The new General Data Protection Regulation (GDPR) came into force in the EU on 25 May 2018. It governs the protection of personal data belonging to persons who reside in the EU. As a website owner, you are responsible for informing users about how your website processes their data, particularly if they reside in the EU.
It is important that you include information about how your website uses cookies and other tracking technology. According to the GDPR, you are permitted in principle to process website user data (for example, by collecting, using and storing it), but this process must meet the new requirements of the GDPR as of 25 May. With the consent of your customers or website users, you can continue to process (that is, collect, store, manage etc.) their data in various ways within the scope of the law.
For further information, see the GDPR guidelines
#### What can I do if my service has been blocked?
Please contact our support: 0800 888 500 or at webhosting.support@swisscom.com.
#### What is a site notice?
In Switzerland, it is compulsory for website operators to publish a site notice.
Compulsory details of the site notice include:
* Name of the company/organisation
* First and last name of the responsible person
* Full postal address (P.O. Box alone is not sufficient)
* E-mail address (a reply form alone is not sufficient)
The “General Settings” (Guidelines -> Manage) in the HomepageTool include copy templates that you can adapt to suit your needs.
More information
#### Can I cancel my HomepageTool, but keep my domain?
In general, this happens automatically. Please note however that hosting may be lost entirely (unless you are cancelling a HomepageTool add-on).
Follow these steps to cancel your web hosting product:
1. Log in to the Swisscom Marketplace.
2. Move the cursor over the HomepageTool app.
3. Click the cogwheel icon and then “Manage application”.
4. Click “Cancel subscription”.
5. Select the required cancellation date.
Web hosting can no longer be used once it has been cancelled. From this date, your website will no longer be online.

text: Follow these steps to cancel your web hosting product:
1. Log in to the Swisscom Marketplace.
2. Move the cursor over the HomepageTool app.
3. Click the cogwheel icon and then “Manage application”.
4. Click “Cancel subscription”.
5. Select the required cancellation date.
Web hosting can no longer be used once it has been cancelled. From this date, your website will no longer be online.
If you have an Internet address (domain) registered via Swisscom, you will still be able to access the web hosting management interface (login.hostcenter.com), where you can transfer your domain to another registrar. Please note: The domain will be renewed as usual and you will continue to pay the annual registration fee until you cancel it.
You can delete or not renew your domain under the “Manage” -> “My Company” -> “Corporate Applications” -> “Domain” menu item.
In case of problems, please e-mail webhosting.support@swisscom.com
More about domain
#### How do I upgrade or downgrade my Homepage Tool?
You can up- or downgrade to another price plan at any time (with the exception of add-ons). The change takes immediate effect. With upgrades, you pay the difference on a pro-rata basis. In the case of downgrades, the current billing cycle will be based on the old price. From the next cycle onwards, you will the pay the lower price.
To change your subscription, proceed as follows:
1. Log in at https://businessapps.swisscom.ch/myapps.
2. Move the cursor over the HomepageTool.
3. Click the cogwheel icon and then “Manage application”.
4. Update your subscription.
5. Choose the version you require.
####  Do you need help to edit the content?
You will see a help section in the top right of the HomepageTool with useful tips on how to use the HomepageTool. Check out our video tutorials or articles in the Swisscom Community for more guidance on designing your website.
##  Video tutorials
####  Setting up an e-mail address
####  Add Online Shop
####  Search Engine Optimization
More Videos
COMMUNITY
####  Any questions?
Haven't found the answers you were looking for?
Our Community is well informed and is sure to be able to assist you.
Ask the community
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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###  Success Story of ERZ Entsorgung + Recycling Zürich
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>
> ##  «Easy to use, highly available and very flexible: with eAlarm emergency, we’re on the safe side.»
Felix Egli,
Telecommunications Project Manager, ERZ Entsorgung + Recycling Zürich
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#  Immediately deploy the right people to the right place in an emergency.
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No valuable time is lost when accidents and breakdowns occur: ERZ Entsorgung + Recycling Zürich can alert and mobilise personnel with great precision thanks to eAlarm emergency from Swisscom.
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###  The challenge: to send information to the right places in a flash.
ERZ’s 900 or so employees keep the whole of Zurich clean: they dispose of and recycle waste, generate electricity and heat, treat waste water and tidy up streets and other areas. The organisation is also responsible for the safety of its employees and facilities. A serious breakdown, such as in a water treatment plant or incinerator, could have devastating consequences for the environment. So it can act quickly in an emergency, ERZ depends on rapid, precise alerting of its crisis and first-aid teams. When its outdated alarm server needed replacing, the management looked for a new, web-based, highly available solution.
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###  The solution: simple alerting and mobilisation from anywhere at the touch of a button.
“eAlarm emergency from Swisscom is exactly what we need,” explains Felix Egli, Telecommunications Project Manager. The system makes it possible to mobilise available first-aiders or the crisis team at the touch of a button – this is usually the job of the ERZ Customer Service Centre. Team members are alerted via mobile phone and can quickly decide what action to take in a teleconference set up immediately on their phones. Since eAlarm emergency is centrally hosted, alerts can be sent at any time, from anywhere – meaning, for example, that additional personnel can be sent directly to the scene of an incident. A virtually unlimited number of SMS messages can also be sent at the same time. Thanks to its modular system architecture, eAlarm emergency can be flexibly tailored to ERZ’s needs.
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###  The result: reassuring safety with minimal investment.
“We only pay for what we actually use,” says a delighted Felix Egli. “We also don’t need to invest in expensive hardware. eAlarm emergency is a sophisticated, redundantly designed and highly available solution: what blue-light organisations use is certainly good enough for us! Thanks to the teleconferences, everyone involved has exactly the same information at all times – we can therefore respond to incidents quickly and in a targeted way. We value Swisscom as a reliable partner who keeps our data in Switzerland.”
ERZ Entsorgung + Recycling Zürich
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##  These products are used by ERZ Entsorgung + Recycling Zürich bei sich ein
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####  Emergency services & eAlarm
With eAlarm Managed Services, you can count on a professional, simple and reliable alarm service – anytime, anywhere.
Go to product
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text: #  Order, deliveries & returns
On this page:
Find information about your order and delivery here with details of the options if you want to return goods to Swisscom free of charge.
* ​Track order status
* Returning orders
* ​Delivery information
* Returning old devices
* Sending back returns
##  Track order status
You will find the order status in the confirmation mail or directly in My Swisscom. As soon as we have dispatched your order, you can also track the shipment in My Swisscom.
##  Returning orders
If an ordered item is faulty or does not meet your requirements, you can return it within 14 days free of charge. Place the article in the original packaging. In My Swisscom, you will find the return slip with the label for returning an order. Print out the document – then stick the label to the package and place the return slip inside.
Returning an old mobile phone?
##  Delivery information
#### I haven’t received my delivery – what can I do?
Check the status of your order(opens in new tab). If it says "Delivered”, the fault lies with the postal service and we ask that you follow up with them. Otherwise, get in touch with us.
#### Why is my delivery late?
Sometimes, technical problems arise whereby the system indicates that a device or accessory is available when in reality it is out of stock. In this rare case, no order is triggered. Please contact us if your product fails to arrive after several weeks despite the status having been “available”. If you change your mind after taking delivery of the product, for example if it had been intended as a gift, you can take advantage of the 14-day money-back guarantee.
#### What if I am not at home when the item is delivered?
If you are not available to receive the package at the time of delivery, the postal service will leave you a collection slip. You will then need to collect the package from the post office within the time period specified or arrange a suitable alternative(opens in new tab) with the postal service. This does not apply if you are taking delivery of a mobile phone for which a new contract was arranged at the time of purchase. In this case, the contracting party must take delivery of the package in person and sign the subscription contract at the same time.
#### Why can I not arrange for my mobile phone to be delivered to another address?
If you have purchased a mobile with a new contract, we have to send the device to the contract address. You must then take delivery of the package in person and sign the subscription contract at the same time.
#### When will my router, TV-Box etc. be delivered?

text: #### Why can I not arrange for my mobile phone to be delivered to another address?
If you have purchased a mobile with a new contract, we have to send the device to the contract address. You must then take delivery of the package in person and sign the subscription contract at the same time.
#### When will my router, TV-Box etc. be delivered?
After placing your order or notifying us of your move, we will send you an order confirmation containing the planned activation date. We will send you the ordered devices (router, TV box etc.) four days prior to this date. We typically send the items to your old address, unless you specifically request delivery to your new address.
#### Where do I find my delivery note and guarantee certificate?
The delivery note and guarantee certificate are available online in My Swisscom(opens in new tab).
##  Returning old devices
#### How do I return my old Internet-Box?
Do you have an old Internet-Box that you no longer use? Instead of disposing of it yourself, please send it back to Swisscom free of charge.
Go to return options
Depending on the model and condition of the Internet-Box, it will either be refurbished as a replacement device for another customer or we will dispose of it appropriately. We will of course delete all of your customer data.
#### Do I have to return my old TV-Box?
If you have a TV-Box (UHD) that you no longer need, you can dispose of it yourself or return it to Swisscom. Swisscom can refurbish the TV-Box and give it to another customer as a replacement device
You can also send back your old TV-Box (HD), return it to a Swisscom Shop or recycle it through an appropriate electronic waste recycling centre.
#### I no longer require my Internet-Booster. What do I do?
If you are not using your Internet-Booster or no longer require it, please return it to Swisscom.
Go to return options
This will give someone else the chance to enjoy faster Internet at home.
#### I had the value of my old mobile phone credited when I bought a new one (buyback). What do I do?
If you have used Buyback to transfer the value of your old mobile phone towards the purchase of a new smartphone, you will find a return slip in My Swisscom(opens in new tab) entitled "Delivery_slip_Buyback.pdf". Please print out the document with the label and return to us together with your old mobile phone.
#### Can I dispose of my old device myself?
Yes, you can dispose of your old devices yourself in special waste collections. However, in the interests of sustainability, we recommend that you return devices to Swisscom for refurbishment or appropriate disposal.
More about reuse options
#### How can I reset my device before returning it to Swisscom?
Your device is always immediately reset once Swisscom receives it. Proceed as follows to delete the device’s data yourself:
**Router**

text: Yes, you can dispose of your old devices yourself in special waste collections. However, in the interests of sustainability, we recommend that you return devices to Swisscom for refurbishment or appropriate disposal.
More about reuse options
#### How can I reset my device before returning it to Swisscom?
Your device is always immediately reset once Swisscom receives it. Proceed as follows to delete the device’s data yourself:
**Router**
1. Connect the old device to the power supply and switch it on.
2. Wait until the LED flashes red (Internet-Box) or the power LED lights up (Centro Business).
3. Press the reset button with a paper clip for one second.
4. Reset is complete as soon as the LED no longer flashes white.
**Centro Business**
1. Connect the old device to the power supply and switch it on.
2. Wait until the Power LED lights up.
3. Press the reset button with a paper clip for ten seconds.
4. Reset is complete as soon as the LED light is no longer on.
**TV-Box**
1. Switch blue TV on and go the main menu (little house button)
2. Select the cogwheel top left.
3. Select the "System" tab.
4. Select “Reset TV-Box”.
**Smartphone**
Go to instructions
##  Sending back returns
Items that you have ordered or devices you no longer use can be returned free of charge at one of over 800 Päckli Punkt locations(opens in new tab) in Switzerland.
1. Older devices should be placed in a box or paper bag (you do not need the original packaging or address label).
2. Ordered products should be returned in their original packaging using the appropriate return label.
3. Take the package to one of the Päckli Punkt locations in your area.
4. The device will be accepted free of charge and a receipt provided.
5. You can track the return by entering the package number (printed on the receipt) in the Päckli Punkt tracker(opens in new tab).
You can send your order back by post for free. You will find a return slip for any recently ordered articles in My Swisscom Customer Center.
1. Place the article in its original packaging with the appropriate return label. If you cannot find the document you require for an older device, please return via a Päckli Punkt without an address label.
2. Take the package to the post office.
3. You do not pay postage for the returned item.
4. Obtain a receipt for the return.
If Swisscom is replacing your device or requests that you return a device, there is a “Take me back” return sticker with the package.
1. Place the faulty device in a package to return it (original packaging not required).
2. Attach the return label. Follow the instructions on the label.
3. Your postman will take the package free of charge with the next delivery.

text: 4. Obtain a receipt for the return.
If Swisscom is replacing your device or requests that you return a device, there is a “Take me back” return sticker with the package.
1. Place the faulty device in a package to return it (original packaging not required).
2. Attach the return label. Follow the instructions on the label.
3. Your postman will take the package free of charge with the next delivery.
Would you like us to collect your returns from your home or another address, such as your office? Then use the postal service’s pick@home(opens in new tab) service, which is provided to you free of charge.
How it works:
1. Download the return slip from My Swisscom(opens in new tab).
2. Enter the pick-up address in the link above.
3. Enter all the personal data required.
4. Select the desired pick-up date.
5. Enter the consignment number from the return label.
6. Submit the order.
7. We will send you an order confirmation by e-mail or SMS.
8. Cut out the return label, stick it to the package and enclose the return slip with the package.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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Ta candidature - getIT
* Apprenticeship
* Apprenticeship
Insights
# Ta candidature
Es-tu #prêt(e) à entrer dans la vie professionnelle?
Melina Vryonakis, Employée de commerce 2ème année d'apprentissage
27 September 2023
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### Dépose ta candidature
Tu peux t'inscrire via l'annonce du poste d'apprentissage et tu recevras ensuite un lien qui te permettra de répondre à quelques questions sous forme d'interview par vidéo différée. Ta candidature par vidéo est la première étape du processus de candidature pour une place d'apprentissage chez Swisscom. Et donc la plus importante. Voici comment la réussir:
### La première impression compte
Ta candidature par vidéo nous donne une première impression de toi, de tes aptitudes pour le poste ainsi que de ta motivation pour le métier. Profite de cette opportunité pour te distinguer des autres candidatures.
### Ta motivation est décisive
Convaincs-nous et explique-nous pourquoi tu as choisi ce métier ainsi que Swisscom.
Inscris-toi pour un seul poste
Tu n'arrives pas à te décider entre deux métiers similaires (par exemple, médiamatique et informatique)? Alors mentionne ton dilemme dans l'interview vidéo et raconte-nous dans tes explications quelles sont tes réflexions.
Parle-nous de ta motivation
Pourquoi souhaites-tu exactement cette place d'apprentissage dans notre entreprise? Qu'est-ce qui te qualifie pour ce poste? Que sais-tu du métier et de Swisscom? Ta vidéo doit nous permettre de répondre à ces questions.
### Apprends à nous connaître
Si tu nous as convaincus avec ta vidéo, la deuxième étape du processus de candidature est un entretien en face à face. Lors de l'entretien, nous apprenons à mieux nous connaître et tu auras la possibilité de poser tes questions. La dernière étape est donc franchie. Tu nous as convaincus? Alors tu pourras commencer ton apprentissage chez Swisscom.
Pour l'apprentissage dans le commerce de détail, la procédure est un peu différente: tu peux t'inscrire via l'annonce du poste d'apprentissage et tu peux ensuite réaliser l'entretien par vidéo différé via un lien. Ensuite, si tu nous as convaincus, tu seras invité(e) à une "Junior Experience Day" dans le Swisscom Shop. Là, nous pourrons nous familiariser ensemble et tu auras encore une fois la possibilité de montrer tes capacités et ton intérêt pour la profession. Les deux parties sont satisfaites et tu as pu convaincre de ta valeur? Bienvenue chez Swisscom.
Tu trouveras tous les apprentissages possibles chez Swisscom ici.
## An article by:
Melina Vryonakis
Employée de commerce 2ème année d'apprentissage
Go to profile
## More getIT articles
Data Analytics
Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
Marie-Louise Achart
##
Security
TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
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##
Business Intelligence
The Federation of Trino
Joel Welti
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.

text: Go to profile
## More getIT articles
Data Analytics
Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
Marie-Louise Achart
##
Security
TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
Noël Gygax
##
Business Intelligence
The Federation of Trino
Joel Welti
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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## New office forms
#  From the office to the office landscape
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Flexible working models, mobile working and predominantly project work require new types of offices. In what are known as office landscapes, employees can choose from numerous different workplace scenarios the precise version that fits their current activity. However, ergonomics and the requirements of older employees should not be forgotten.
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Claudia Bardola
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Business as usual? That belongs to the past! Change is the mantra of the new working world – thanks to mobile terminal devices, cloud computing and flexible working models and times, more and more employees now work how and where they want. So it’s no wonder that the amount of routine desk work is shrinking to a minimum. Office clerks have long since been transformed into knowledge workers who primarily work in projects with distributed and constantly re-forming teams.
It is thus obvious that conventional office forms – above all the often unfriendly open-plan areas and compartmentalised office cubicles – are lagging behind the demands of the new world of work. As part of a large pilot project, more and more Swiss companies, such as SBB, Credit Suisse, UBS, Microsoft and Baloise, are turning to what is known as office landscapes. “This is based on the principle of activity-based working – employees should be able to find the ideal work location for their current task at all times,” explains interior designer Sybille Lembcke from the Kleibrink.Smart in Space interior design office, which has specialised in innovative office concepts.
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###  Innovation through informality
In flexible office landscapes, the office space is divided into various work and break locations – those who want to concentrate on their work or make a phone call go into a focus room, teams meet in project rooms, routine work is simply completed at a free desk and conferences are held using various communication modules, in informal lounges or in meeting zones. As a rule, there are no longer fixed workstations – after all, statistically they are only occupied between 40 and 60 percent of the time. Instead, lounge sofas invite people to creatively spin ideas, quiet rooms are available for a power nap and refreshment stations allow informal exchanges.
And precisely this last point is also one of the declared goals of these non-territorial use strategies. For example, in a study the Massachusetts Institute of Technology found out that four fifths of all the truly innovative ideas are not generated in the development department or an individual office, but through unplanned communication. This fact needs to be accommodated – after all, innovation power and creativity are decisive in global competition.
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1/16 Is it an office or a living room? It’s both! In what has been named the BrainGym in the former post office hall at the main site in Bern, Swisscom has set up a creative office environment, where employees are encouraged to do some lateral thinking …

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1/16 Is it an office or a living room? It’s both! In what has been named the BrainGym in the former post office hall at the main site in Bern, Swisscom has set up a creative office environment, where employees are encouraged to do some lateral thinking …
2/16 … and informally exchange ideas. The BrainGym makes it possible for all employees to experience the approach of the Human Centered Design (HCD). This involves ways of thinking and methods that focus without compromise on people and their needs, and in this way unleash their potential for creativity.
3/16 It was Christina Taylor, Head of HCD at Swisscom, who instigated the BrainGym. She spent five years working as an outpost of Swisscom in Silicon Valley. She came back with the declared goal of introducing HCD at Swisscom and establishing a working, motivating culture of innovation.
4/16 Neither branding specifications nor budget cuts were able to slow Taylor down: “A technical solution for the problem of acoustics in the large hall would be too costly and also problematic in view of the fact that it is a listed building. Now a curtain made up of more than 20,000 tennis balls provides sound insulation.”
5/16 The large majority of the furniture in the BrainGym has a past, including the table made from wooden boards taken from a barn that had been torn down in the Bernese Oberland. The idea is to reuse tried and tested things in a new context. “This applies not only to our furniture, but also to ideas and projects,” explains Taylor.
6/16 Concentrated work in a focus room …
7/16 … or gathering ideas while lounging around on the couch: there is the ideal place to perform every task. The fact that not much attention is paid here to ergonomics has a reason, as Taylor explains: “The BrainGym is intended more for fleeting use; ergonomically oriented standard workplaces are available for stationary work.”
8/16 As a sort of logical extension to the BrainGym, the ProjectGym has been set up: interdisciplinary Swisscom teams can establish themselves for a certain time in one of a large number of rooms in order to implement projects more quickly and creatively. After between 12 and 18 months, though, they have to make room for the next teams.
9/16 ProjectGym: There is a friendly competition and active exchange between the teams. Open innovation takes place here. Taylor: “In our networked world, it is becoming increasingly important to sometimes present an unfinished prototype, collect feedback and learn from this in order to improve. Just sitting in a quiet room and developing the perfect solution doesn’t work any more today .”
10/16 According to Taylor, Swisscom employees are also expected to look further afield and create customer experiences: “Our most important innovation is not to be found in individual products, but in the way in which we work together to constantly question existing solutions and invent new solutions.”

text: 10/16 According to Taylor, Swisscom employees are also expected to look further afield and create customer experiences: “Our most important innovation is not to be found in individual products, but in the way in which we work together to constantly question existing solutions and invent new solutions.”
11/16 What is known as the StoryGym contains no tables, but just comfortable seats. The aim here is to encourage more concentrated and lively discussions. The input for this came from the Group Executive Board, who was fed up of seeing numerous meeting participants consistently hide behind their laptops.
12/16 Try walking in my shoes: the installation is a symbol of Human Centered Design actually being applied. The shoes of customers have actually been nailed to the wall for this.
13/16 The lines on the floor also express the idea behind Human Centered Design: projects do not always take a linear route; going the wrong way and making mistakes is quite acceptable.
14/16 The attractive and colourful working environment is intended to promote childish playfulness, curiosity and even overconfidence. And yet: “Ultimately clear rules are needed. Creativity and discipline indisputably belong together; it is only in interaction that they realise their full potential,” maintains Taylor.
15/16 “An inspiring room is one thing. But there won’t be any innovations without suitable content and methods.” Based on Human Centered Design, projects are developed in three process steps: Hear – Create – Deliver.
16/16 Lucky coincidence was and is the decisive factor for numerous innovations, explains Taylor: “We encourage this by the way in which we have designed our rooms, through the methods that we use and finally through the culture that we are thus establishing. In turn, more lucky coincidences mean more and better innovations.”
1/16 Is it an office or a living room? It’s both! In what has been named the BrainGym in the former post office hall at the main site in Bern, Swisscom has set up a creative office environment, where employees are encouraged to do some lateral thinking …
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###  It’s best not to overdo it
However, according to Lembcke, when it comes to office landscapes, the point is also to create an atmosphere that expresses the company’s appreciation of its employees and makes being in the office a quality experience. “This not only increases motivation and productivity but, particularly in view of the war for talents, provides an increasingly important recruiting argument. After all, it is the young experts who are questioning the old structures and increasingly desire a flexible working environment,” explains Lembcke.
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However, occupational psychologist Peter Gugger warns against an overly one-sided focus on Generation Y: “That would be fatal as, in view of demographic change, it is becoming more and more important to retain older employees in the work process. Yet they are still given too little consideration in the open office landscapes.” Older people find the frequently neglected ergonomics in open spaces to be a particular challenge, as well as the fact that all employees become nomads, so to speak: “Constantly having to change locations and the ever-changing stimulations can have a positive effect, but they also take up a lot of energy in the brain, both neurophysiologically and neuropsychologically. This can impair the performance of the actual task at hand.”
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“Instead of overdoing the worlds of experience and creating an offering that is overly complex, companies should stick to just a few flexible zones.”
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Sybille Lembcke
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Gugger’s recommendation: “Less is more. Instead of overdoing the worlds of experience and creating an offering that is overly complex, companies should always stick to just a few flexible zones in which a lot is possible, differentiated ergonomic equipment is available and social exchange is also given an important position.”
* * *
###  Copy and paste does not work
There is no blueprint for the ideal office landscape layout anyway, as Lembcke explains: “Generally speaking, it is important to plan a well-balanced mixture of different space zones so that various activities can be optimally carried out – from individual, concentrated work to work as a team and in projects. For this, the individual requirements of the different companies need to be taken into account. This is why every plan starts with the question: what do we stand for and where do we want to go?”
It is particularly important to involve the employees from the very beginning: “Those who are affected need to become involved in the process and the success rate of the planning increased by integrating the users. Only through a continuous change management process is it possible to ensure that the acceptance among users is high and that they also know how to use the new things correctly.”
Finally, Lembcke does not want to see office landscapes reduced to merely a clever layout, innovative equipment and home-like arrangement and summarises as follows: “The spatial change often triggers a transformation process that affects the entire working and corporate structure, and can thus make a contribution to significantly improving identification, motivation and value creation.”
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Interview: Hugo Lombriser, Change Management Consultant, Credit Suisse AG
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Interview: Hugo Lombriser, Change Management Consultant, Credit Suisse AG
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# International tariff option for inOne SME
## Option Business International 200 B
With the Option Business International 200 B you can call fixed and mobile networks in tariff zone B for free any time. Up to 200 minutes per month. Available for inOne SME - Telephony M & L.
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#### Option Business International B
### Option Business International B
CHF19.–/Mth.
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
This option can be subscribed to directly when you place your inOne SME order or subsequently in the Customer Center. Customer Center
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#### Calls to the landline and mobile networks of all countries in tariff zone B
| Standard tariff (7 x 24h)  | Standard tariff to the landline networks from 200 min./mth | Standard tariff to the mobile network from 200 min./mth
---|---|---|---
Australia, Israel, Japan, Mexico, New Zealand, South Korea, Taiwan, Ukraine
| free | 0.25/min. | 0.55/min.
Egypt, Argentina, Bahamas, Brazil, Chile, China, Costa Rica, Dominican Republic, Hong Kong, Indonesia, Colombia, Malaysia, Peru, Philippines, Russia, Singapore, Sri Lanka, South Africa, Thailand, Turkey, Venezuela
| free | 0.50/min. | 0.80/min.
India, Lebanon, Nigeria, Pakistan, Paraguay, Saudi Arabia, United Arab Emirates, Vietnam | free | 1.00/min. | 1.00/min.
Iran, Macau, Martinique, Mongolia, Namibia, Panama, Puerto Rico | free | 1.50/min. | 1.50/min.
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* From 200 Min/month applies the standard fare of the country
* Calls to value-added service and other special numbers are chargeable
* All prices in CHF incl. VAT
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## Option Business International 200 C
With the Option Business International 200 C you can call fixed and mobile networks in tariff zone C for free any time. Up to 200 minutes per month. Available for inOne SME - Telephony M & L.
* * *
#### Option Business International C
CHF29.–/Mth.
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
This option can be subscribed to directly when you place your inOne SME order or subsequently in the Customer Center.
Customer Center
* * *
#### Calls to the landline and mobile networks of all countries in tariff zone C
| Standard tariff (7 x 24h)  | Standard tariff to the landline networks from 200 min./mth. | Standard tariff to the mobile networks from 200 min./mth.
---|---|---|---
Albania, Algeria, Belarus, Bosnia and Herzegovina, Ecuador, Kosovo, Moldova, Montenegro, Morocco, North Macedonia, Palestine, Serbia, Tunisia
| free | 0.50/min. | 0.80/min.
Bolivia, Ghana, Guadeloupe, Guatemala, Jamaica, Jordan, Kenya, Mauritius, Tanzania, Uruguay, Zimbabwe
| free | 1.00/min. | 1.00/min.
Angola, Armenia, Azerbaijan, Ethiopia, Bahrain, Bangladesh, Barbados, Bermuda, Brunei, El Salvador, Georgia, Honduras, Iraq, Cambodia, Kazakhstan, Qatar, Kuwait, Laos, Mozambique, Nicaragua, Oman, Reunion, Senegal, Trinidad and Tobago, Uzbekistan | free | 1.50/min. | 1.50/min.
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* From 200 Min/month applies the standard fare of the country
* Calls to value-added service and other special numbers are chargeable
* All prices in CHF incl. VAT
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#### Tariff overview for all countries
Here you can find an overview of all tariffs for the country you wish to call.
Use the options to make calls at an even lower cost.

text: * * *
* From 200 Min/month applies the standard fare of the country
* Calls to value-added service and other special numbers are chargeable
* All prices in CHF incl. VAT
* * *
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* * *
#### Tariff overview for all countries
Here you can find an overview of all tariffs for the country you wish to call.
Use the options to make calls at an even lower cost.
Please select Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla/Sombreno Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia Herzegovina Botswana Brazil Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Colombia Comoros Congo Congo Democratic Republic Cook Islands Costa Rica Côte d'Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea North Korea South Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macao Madagascar Malawi Malaysia Maldives Mali Malta Mariana Islands Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Macedonia Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Réunion Romania Russia Rwanda Saint Helena Saint Kitts and Nevis Saint Lucia Saint Pierre and Miquelon Saint Tome and Principe Saint Vincent and the Grenadines San Marino Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka Sudan Surinam Swaziland Sweden Switzerland Syria Tadjikistan Taiwan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States of America Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands British Virgin Islands U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe
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The following tariffs and options apply to the selected country:
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Included for free in the following packages:
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My SME Office - L
My SME Office - M
My SME Office - S
500 minutes of international calls included per month to fixed and mobile networks in EU/Western Europe, USA and Canada.
200 minutes of international calls included per month to fixed and mobile networks in EU/Western Europe, USA and Canada.
–
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Standard tariffs:
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To the landline
To the mobile network
0.12/min.
0.42/min.
* * *
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* Once included minutes (200 or 500 min/mth) are used up, the standard tariff for the relevant country applies.
* * *
The following tariffs and options apply to the selected country:
* * *
Available options:
* * *
Option International 200B
Free calls to the landline and mobile network, up to 200 min/mth*
19.-/mth.
* * *
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Standard tariffs:
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text: –
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Standard tariffs:
* * *
To the landline
To the mobile network
0.12/min.
0.42/min.
* * *
* * *
* Once included minutes (200 or 500 min/mth) are used up, the standard tariff for the relevant country applies.
* * *
The following tariffs and options apply to the selected country:
* * *
Available options:
* * *
Option International 200B
Free calls to the landline and mobile network, up to 200 min/mth*
19.-/mth.
* * *
* * *
Standard tariffs:
* * *
To the landline
To the mobile networks
0.25/min.
0.55/min.
* * *
* * *
* Once included minutes (200 or 500 min/mth) are used up, the standard tariff for the relevant country applies.
* * *
The following tariffs and options apply to the selected country:
* * *
Available options:
* * *
Option Business International 200 B
Option Business International 200 C
Free calls to the landline and mobile network, up to 200 min/mth*
Free calls to the landline and mobile network, up to 200 min/mth*
19.-/mth.
29.-/mth.
* * *
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Standard tariffs:
* * *
To the landline
To the mobile networks
0.50/min.
0.80/min.
* * *
* * *
* Once included minutes (200 min/mth) are used up, the standard tariff for the relevant country applies.
* * *
The following tariffs and options apply to the selected country:
* * *
Available options:
* * *
Option Business International 200 B
Option Business International 200 C
Free calls to the landline and mobile network, up to 200 min/mth*
Free calls to the landline and mobile network, up to 200 min/mth*
19.-/mth
29.-/mth
No options available for the selected country.
* * *
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Standard tariffs:
* * *
To the landline
To the mobile network
1.00/min.
1.00/min.
* * *
* * *
* Once included minutes (200 min/mth) are used up, the standard tariff for the relevant country applies.
* * *
The following tariffs and options apply to the selected country:
* * *
Available options:
* * *
Option Business International 200 B
Option Business International 200 C
Free calls to the landline and mobile network, up to 200 min/mth*
Free calls to the landline and mobile network, up to 200 min/mth*
19.-/mth
29.-/mth
No options available for the selected country.
* * *
* * *
Standard tariffs:
* * *
To the landline
To the mobile networks
1.50/min.
1.50/min.
* * *
* * *
* Once included minutes (200 min/mth) are used up, the standard tariff for the relevant country applies.

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Extended WLAN
The plug & play solution for small and medium-sized events
Simple commissioning thanks to prior configuration.
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With Extended WLAN from Swisscom, you get auser-friendly and professional solution for the WLAN network at your event. This product optimally complements your existing internet connection if your router's WLAN function reaches its capacity limits – whether due to the number of visitors or thearea to be covered. Benefit from anoffer that meets the highest demands and can beoptimally tailored to your needs.
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## Your advantages with Extended WLAN
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| High-quality WLAN network
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| *LAN cable not included in the package, optionally available from us
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Your all-in-one solution for SME telephony systems and more
Business telephony and more – with Smart Business Connect, enjoy a tailored, all-in-one solution, which includes a VoIP telephone system, powerful Internet, network and TV, as well as useful additional options.
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Advanced IP telephony and efficient Internet in a flexible solution.
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Can be extended with Microsoft Teams. One application for telephony, chat, screen-sharing, central document storage and much more.
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More than a telephone system: our full service solution offers SMEs a telephony infrastructure with operation, maintenance and updates at a fixed monthly price.
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blue TV
blue TV Host und Host advanced
Digital TV for hotels and residential homes
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blue TV
blue TV Host und Host advanced
Digital TV for hotels and residential homes
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For TV use in public places, break rooms or waiting areas.
Multidisplay: watch the same programme on several screens
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Internet with Business Internet Services
Internet und Service in drei Varianten - auf Bedürfnisse nach Geschwindigkeit und Leistung abgestimmt.
* L
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10 Gbit/s
max. Down-/Upload1
* * *
Internet Backup fail-safe guarantee
Continue making calls and surfing even during a network fault
Option: Premium
one-offCHF 99.-
* * *
Service Level Advanced
\+ best support times
Mon - Fri 6 am - 10 pm
Sat 6 am - 10 pm
\+ max. 8h fault rectification time Guaranteed fault rectification within 8 hours. Compensation in case of non-adherence to the promised rectification time.
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Corporate network
Inkl. sicherem Firmennetzwerk (VPN) zur Vernetzung von mehreren Standorten
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M
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Internet Backup fail-safe guarantee
Continue making calls and surfing even during a network fault
Option: Premium
einmalig CHF 99.-
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Service Level Plus
\+ Extended support times
Mon - Fri 8 am - 7 pm
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Corporate network
Optional
CHF 125.– / mth.
S
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100 Mbit/s
max. Down-/Upload1
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Service Level Standard
24/7 availability,
Standard support times
Mon - Fri 8 am - 5 pm
* * *
Corporate network
Optional
CHF 90.- / mth.
* XS
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10 Mbit/s
max. Down-/Upload1
* * *
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Service Level Standard
24/7 availability,
Standard support times
Mon - Fri 8 am - 5 pm
* * *
Corporate network
Optional
CHF 55.– / mth.
S wireless
* * *
50/10 Mbit/s via 4G mobile network
max. Down-/Upload1
* * *
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* * *
Service Level Standard
24/7 availability,
Standard support times
Mon - Fri 8 am - 5 pm
* * *
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Optional
CHF 100.– / mth.
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Business Network Solutions enhance your Internet access with a secure and flexible network environment.
Corporate network with Business Network Solutions
Networking of sites
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Additional options for this product:
Remote Access Service
Encrypted access on the move or from your home office to programs, data and printers in the VPN network.
CHF/mth for 5 users
35.–
Fixed IP addresses
For running web
and mail servers
CHF/mth for 4 fixed IP addresses
22.–
Managed Security
Professional network protection for your SME with cloud firewall, antivirus, web filtering.
CHF/mth surcharge for additional location
60.–
#### Six months for free when you take out a new Business Internet Services and Managed Security contract*
Prices vary depending on number of channels and locations
We will be happy to advise you by phone and help you find your ideal solution.
__Request a call
#### Hotline
__
+41 800 055 055
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00

text: Prices vary depending on number of channels and locations
We will be happy to advise you by phone and help you find your ideal solution.
__Request a call
#### Hotline
__
+41 800 055 055
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 055 055 is currently closed.
Our business hours are:
Phone me
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 055 055 is currently closed.
Our business hours are:
Close
#### Thank you very much
Business Communication Services
Telephony is no longer your only communication option. Modern cooperative is more intuitive and straightforward. Modern communications tools link telephony with different collaboration tools and integrate them into a single application.
Telephony
Calls to all Swiss fixed and mobile networks included
Virtual telephone system for advanced telephony functions included Local PBX installation no longer required.
Make calls on your fixed-network number and control your availability via app, even when you are out of the office
Alternative with Microsoft Teams. One application for telephony, chat, screen-sharing, central document storage and much more.
Switzerland tariff model Unlimited telephony in Switzerland. From CHF 0.12/min to fixed and mobile networks in the EU/Western Europe, USA and Canada.
From CHF 22.– / mth.
International tariff model Unlimitierte Telefonie in der Schweiz und in die Fest- und Mobilnetze von EU/Westeuropa, USA und Kanada.
From CHF 32.– / mth.
* * *
* * *
Screen sharing, chat function, and much more
Collaborate with Microsoft Teams from Swisscom
One application for everything
Using one application for calls, chats, screen sharing and central document storage simplifies both teamwork and liaison with customers and suppliers.
Highest voice quality
We offer the highest voice quality over the Swisscom network so you can continue to offer your customers the best service.
Combinable
Microsoft Teams can also be combined with other Swisscom Services, such as Networks, Cloud & Security.
* * *
Use on the move
Make calls with your fixed network number via an app and manage your availability, even out of the office.Make calls with your fixed network number via an app and manage your availability, even out of the office.
Integrated virtual telephone system
The integrated virtual telephone system on the Microsoft 365 cloud can replace your existing telephone infrastructure and the need upgrades.
Professional support

text: * * *
Use on the move
Make calls with your fixed network number via an app and manage your availability, even out of the office.Make calls with your fixed network number via an app and manage your availability, even out of the office.
Integrated virtual telephone system
The integrated virtual telephone system on the Microsoft 365 cloud can replace your existing telephone infrastructure and the need upgrades.
Professional support
Close, professional support during the transition phase and beyond – so your business gains the maximum benefit from your solutions.
* * *
More Information
* * *
* * *
Full Service Solution
More than a telephone system: our full service solution offers SMEs a telephony infrastructure with operation, maintenance and updates at a fixed monthly price.
Go to offer
#### Domestic tariffs
* * *
Monthly tariff
| Tarif standard
(tarif minute) | Monthly tariff switzerland
| Monthly tariff international
---|---|---|---
Internal company calls (in Switzerland)
| included
| included
| included
Calls to all Swiss fixed and mobile networks* | Fixed network CHF 0.08/min.,Mobile network CHF 0.30/Min | included
| included
Calls to international fixed and mobile networks
| according to international tariff |
according to international tariff
|
included**
*Charges apply to calls to business, short and special numbers. Including Liechtenstein fixed network and Swisscom Mobile Liechtenstein (calls to
other Liechtenstein mobile networks are charged according to the terms for country group 1)
**EU, Western Europe, USA and Canada, to other country groups according to international tariff
0800 | Free
---|---
0840 / 0842 / 0844 / 0848 | Max. 8.1 Rp./Min.
0900 / 0901 / 0906 | Separate prices indicated by service provider
#### International tariffs
* * *
| Calls to landline
| Calls to mobile networks
---|---|---
Countries group 1 Andorra, Belgium, Bulgaria, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Gibraltar, Greece, United Kingdom, Ireland, Iceland, Italy (incl. Vatican City), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Austria, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus, Ukraine, USA1, Canada1. Excluding overseas territories (e.g. French Guyana, Guadeloupe, Martinique, La Réunion, etc.)n | 0.12/Min.
| 0.42/Min.
Countries group 2 AAustralia, Israel, Japan, Mexico, New Zealand, South Korea, Taiwan | 0.25/Min.
| 0.55/Min.
Countries group 3 Egypt, Albania, Algeria, Argentina, Bahamas1, Belarus, Bosnia-Herzegovina, Brazil1, Chile, China, Costa Rica, Dominican Republic, Ecuador, Hong Kong, Indonesia, Colombia, Kosovo, Libya, Malaysia, Morocco, Macedonia, Moldova, Montenegro, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, Sri Lanka, South Africa, Thailand, Tunisia, Turkey, Venezuela | 0.50/Min.
| 0.80/Min.
Countries group 4 Benin, Bolivia, Curacao, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Cameroon, Cape Verde, Kenya, Congo (Brazzaville), Congo (DRC), Cuba, Lebanon, Madagascar, Mauritius, Nigeria, Timor Leste, Pakistan, Paraguay, Saudi Arabia, Zimbabwe, St. Barthélemy, St. Maarten, St. Martin (FR), Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam | 1.00/Min.
| 1.00/Min.
Countries group 5 all other countries not mentioned above, as well as US Territories | 1.50/Min.
| 1.50/Min.
#### Other options
* * *
Business International 200B
200 minutes of free calls per month to the tariff zone B.
Business International 200C
200 minutes of free calls per month to the tariff zone C.

text: | 1.00/Min.
Countries group 5 all other countries not mentioned above, as well as US Territories | 1.50/Min.
| 1.50/Min.
#### Other options
* * *
Business International 200B
200 minutes of free calls per month to the tariff zone B.
Business International 200C
200 minutes of free calls per month to the tariff zone C.
> Prices and informationes
#### Callfilter and notification service
* * *
What exactly is Callfilter and what benefits does it offer?
Callfilter automatically blocks unwanted advertising calls on the basis of specific criteria. Callfilter is free of charge and can be activated for fixed network connections. It can be used by residential as well as business customers and can significantly reduce the number of unwanted advertising calls, but cannot eliminate them completely. In exceptional cases, activating Callfilter may block genuine calls to the customer. For the fixed telephone network, Callfilter is activated via the Customer Center.
Specific criteria: window should hover if the mouse is moved over it:
Numbers are blocked as follows:
* Calls without Call Line Identification or unknown numbers
* Unwanted advertising calls based on current block list
* Callers who do not comply with transparency requirements (purpose of call, company name, telephone number, etc. are concealed)
* Callers who disregard the asterisk entry in Directories
* Calls made at inconvenient times (before 8 am and after 8.30 pm on weekdays, before 9 am and after 4 pm at weekends or on bank holidays)
* Callers who make repeated calls to the same customer in the course of a single day
* Aggressive advertising calls (e.g. spurious sales pitches)
* Callers with an invalid numerical format
* Numbers that have been classed as unsolicited by several customers
Numbers are not blocked in the following cases:
* Calls that comply with the code of conduct of the call-centre association Callnet.ch, e.g. compliance with asterisk entries, no calls at unreasonable times, etc.
* Calls from reputable survey institutes, which comply with their industry regulations and are not advertising calls
* Calls from public authorities, such as the Swiss Federal Statistical Office
* Calls from companies contacting their own customers using different numbers from those used for advertising calls
How is Callfilter activated/deactivated?
Callfilter is activated for the entire company.
It is activated in the (Deeplink) Customer Center
* Navigation: Smart Business Connect > Business Communication Services > Company Services > “Reject incoming spam calls (Callfilter)” tile. (EN: Reject incoming spam calls (Callfilter))
Contact your Swisscom partner if you require support to activate Callfilter.
Can blocked numbers be edited?
No. The block list is managed externally.
In addition to using Callfilter, you can also selectively block unsolicited advertising calls at the user level in your Swisscom partner’s customer centre. Contact your Swisscom partner for further information. This prevents you receiving any further calls from this number.
Notification service for unfair advertising
For other issues relating to Callfilter or for further information about blocked telephone numbers, call us on 0800 055 055. As a Swisscom partner, call the partner hotline.
#### Alternatively, combine with an existing telephone system

text: Notification service for unfair advertising
For other issues relating to Callfilter or for further information about blocked telephone numbers, call us on 0800 055 055. As a Swisscom partner, call the partner hotline.
#### Alternatively, combine with an existing telephone system
A combination with a telephone system is ideal for these needs:
No investment
Continue to
use the existing
PBX system
Continue to use existing applications
Integrate local applications
like CRM solutions, door opener
and alarm systems
Forget about everything
Use all devices and PBX
systems with the full service
solution (FSS). Including support
and proactive maintenance
> Prices and informationen (Downloads)
* * *
* * *
## «The new communications solution helps us to respond to queries more quickly, which is particularly important in hectic situations.»
Gian Marco Menzli. Menzli Sport, Unified Communications & Collaboration (with Smart Business Connect).
* * *
More
Downloads
* Smart Business Connect with a virtual PBX (Flyer)
* Smart Business Connect with a virtual PBX (Facts & Pricing)
* Smart Business Connect for PBXs (Flyer)
* Smart Business Connect for PBXs (Facts & Pricing)
* Full Service Solution
* Conditions of the Offer Smart Business Connect
* Special Conditions Internet
* Factsheet Business (Facts & Pricing)
* Offer conditions Business (Network Solutions)
* Special Conditions Swisscom blue TV
* * *
COMMUNITY →
#### Any questions?
Haven't found the answers you were looking for?
Our Community is well informed and is sure to be able to assist you.
Ask the community
More than 10,000 active users
* * *
#### * Offer conditions
If you take out a new Business Internet Services contract (all types, e.g. M for CHF 125.—/month) with Managed Security, you will receive the product Business Network Solution (including light) worth CHF 60.— per month, the Managed LAN option (without hardware) worth CHF 25.— per month, the Managed Security option worth CHF 60.— per month and the Antivirus option worth CHF 10.— per month free of charge for the first six months. After that, the standard prices mentioned will apply.
In addition, you will receive an invoice credit of up to CHF 600.— for the installation costs (an invoice credit of up to CHF 100.— each month for six months). Monthly invoice credits may not exceed the amount of the monthly Smart Business Connect invoice amount. Any invoice credits exceeding this maximum amount will expire and cannot be transferred to other products or the subsequent invoice. Offer valid until 30.09.2023. The minimum term of contract for Business Internet Services is 36 months; installation fees are owed to the Swisscom partner that installs the product. The offer does not apply to existing Business Internet Services customers and is not available for a simple change of subscription. Cannot be combined with other promotions.
#### Sustainability
Smart Business Connect ensures reliable, efficient communication from anywhere. Only travel when it is really necessary – this improves your carbon footprint.
Find out more

text: Swisscom has been a partner of the Swiss Esports Federation and the largest e-sports team since 2016. The Swisscom Hero League allows Swiss gamers to access the professional e-sports league.
To partnerships

text: #  Internet-Box light
On this page:
Details of all the settings and ports for the Internet-Box light.
* ​Device and ports
* Set up and use
* Frequently asked questions
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Internet-Box light.
View device information(opens in new tab)
##  Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
###  Help topics & tips Internet-Box light
* Set up Internet
* Manage WLAN
* WLAN password
* Connect to TV-Box
* Connect to telephone
* Internet issues
* Return an Internet-Box
###  Instructions, Firmware and energy consumption
#### Instruction (PDF)
* Internet-Box light IP copper installation manual
#### Declaration of conformity (PDF)
* Internet-Box light Declaration of Conformity
* Firmware Update
* Energy consumption
##  Frequently asked questions
#### How can I change the settings of my Internet-Box?
Your Internet-Box settings are easy to manage in My Swisscom or via the web portal. You can change your WLAN access data, configure Internet blocking for devices and access an overview of all connected devices.
##### In My Swisscom
You can access and change the most important settings via the web or app.
Go to My Swisscom
##### In the web portal of the Internet-Box
Enter http://internetbox.swisscom.ch or 192.168.1.1 in your Internet browser. Please note that you only have access when your home network is connected to your Internet-Box. Enter your existing admin login. If you don’t know the password, click “Create new password” to set up a new password.
#### How can I back up and restore the configuration?
Once you have set it up, save your Internet-Box configuration. This lets you restore preferred settings after replacing a device, for instance. To do so, go to the web portal > Internet-Box > Save configuration.
#### Which login/passwords do I need and when?
Want to view your WLAN and router password? Looking for the right login for your Bluewin Webmail, the Community or My Swisscom (Customer Center)? A login overview is available in the Community.
Swisscom Login overview
WLAN & router overview
#### What does the LED display on my Internet-Box mean?
**LED lights up white:** | everything is OK
---|---
**LED flashes white and red:** | Swisscom configuration in progress. If the LED is still
flashing after 10 minutes: connect the Internet-Box to a
computer with the Ethernet cable and open the page
www.swisscom.ch/start. Register your Internet-Box there.
**LED flashes white:** | update in progress. The Internet-Box will then restart.
**LED flashes red:** | no Internet connection. Check whether the DSL cable is
correctly inserted.
**LED lights up red:** | error message. Switch the Internet-Box off and on again.
Wait until the LED lights up white again.
**LED lights up blue:** | faulty Internet-Box. Please contact us for a replacement.

text: www.swisscom.ch/start. Register your Internet-Box there.
**LED flashes white:** | update in progress. The Internet-Box will then restart.
**LED flashes red:** | no Internet connection. Check whether the DSL cable is
correctly inserted.
**LED lights up red:** | error message. Switch the Internet-Box off and on again.
Wait until the LED lights up white again.
**LED lights up blue:** | faulty Internet-Box. Please contact us for a replacement.
Note: during initial installation, the LED will go blue temporarily.
Wait 10 minutes until the installation process is complete.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: Please enable JavaScript for better browser functionality
* * *
# «When everything’s going well, nobody thinks to ask about data protection.»
Christof Lutz, managing director, Wilcowa
* * *
Water in the server room – a nightmare for any SME. And for Christof Lutz, managing director of Wilcowa AG construction machines, who was impelled to improve his company’s data security after an incident of water damage.
The alert came in the form of a chat message at eight o’clock in the evening: there’s water dripping from the ceiling in the server room. The caretaker, who was brought in right away, gave the all-clear and confirmed no damage had been done. Nevertheless, Christof Lutz, managing director of Wilcowa, went straight to the industrial facility in Regensdorf early the next morning. As an immediate measure, he moved the company server, which was standing on the damp ground, onto a pallet. He used a plastic sheet to protect the machine from the dripping water. ‘That was the moment I asked myself whether we’re really doing enough to protect our IT system,’ recalls the manager of the construction machine sales and service company.
Restoring a backup? An unpleasant prospect
Another stroke of luck: the server got splashed a couple of times but it was still running without any problems. Christof Lutz doesn’t even want to think about what might have happened if the water damage had been more extensive. After all, the local server hosts the ERP software, which the company uses to process all of its sale, rental and service orders at its three locations. A server failure would not only have caused considerable disruption to day-to-day business, but would also have triggered a series of emergency measures: replacing hardware, setting up the server from scratch and restoring the backup – all in the hope that this backup will be complete and up to date
At this point, Christof Lutz was already working on modernising the company and storing its data in the cloud. To this end, he collaborated with Pascal Steinger, owner of Swisscom IT partner HFN Installationen, on a range of pilot projects. For example, they planned to introduce Microsoft Teams as an internal communications platform. However, these projects didn’t include a new backup solution. No changes were planned for the server or data backup system.
The near-miss with the water impelled Mr Lutz to think carefully about data protection in the company. And to take time to address this issue, because: ‘when everything’s going well, nobody thinks to ask questions.’ Such as whether a local server in the company is still up to date and how data protection can be truly guaranteed.
A cloud-based backup? A reassuring prospect

text: The near-miss with the water impelled Mr Lutz to think carefully about data protection in the company. And to take time to address this issue, because: ‘when everything’s going well, nobody thinks to ask questions.’ Such as whether a local server in the company is still up to date and how data protection can be truly guaranteed.
A cloud-based backup? A reassuring prospect
Mr Lutz’s existing close cooperation with the IT partner proved to be useful in the present situation. As Pascal Steinger was already involved in the IT strategy and knew the situation inside out, he was able to propose – and implement – a new online backup solution very quickly.
Up to that point, company data had been backed up via the Internet to a network storage system at the IT partner’s premises. Due to the geographic separation, this method did protect the backup from natural hazards. However, the backup process involved too many manual steps and just wasn’t ideal in terms of performance and reliability.
At the partner’s recommendation, Christof Lutz opted for a managed, cloud-based solution by Swisscom. This solution is operated by the provider, who also ensures that the backup process is carried out properly in a Swiss data centre. This guarantees a functioning backup system for Wilcowa and takes some pressure off the IT partner, or as Pascal Steinger puts it, ‘with this solution, I can sleep easier too.’
Of course Christof Lutz thought about taking structural measures to improve the physical protection of the local server. But the managing director soon scrapped this idea: ‘I started out in the door industry,’ he says, ‘and for us, the cost of security doors, as well as the structural measures they’d require, would be disproportionate to the possible benefits.’
And so the cloud-based backup became the central pillar of the company’s data protection. As well as the automation and scalability of the storage space, its reliability was a clincher. ‘During the backup process, it’s essential to ensure that the data you’re backing up is also transferred correctly,’ clarifies Mr Lutz. Compared to the existing solution, the cloud-based backup improves the company’s data protection. The cloud solution also means that the IT partner doesn’t need to operate the company’s own storage hardware or make sure the backups are running smoothly.
Infrastructure like a large enterprise’s? A wonderful prospect
The server is staying on site for now. ‘Due to the many adjustments we’re making to the ERP and the company-specific templates, switching to the cloud-based version is very complicated and requires a lot of time,’ explains Mr Lutz.

text: Infrastructure like a large enterprise’s? A wonderful prospect
The server is staying on site for now. ‘Due to the many adjustments we’re making to the ERP and the company-specific templates, switching to the cloud-based version is very complicated and requires a lot of time,’ explains Mr Lutz.
However, the local server’s days are numbered. Because the IT-savvy managing director is already planning further investments in infrastructure. The cloud will play a crucial role in these plans: ‘As an SME, we don’t have time to manage our IT systems. And the cloud provides us with an infrastructure that offers the quality and the kind of potential capabilities that only large enterprises could afford in the past.’
The managing director was affirmed in his decision when, about a month later, there was a second incident of water damage. This was another minor incident. It was only then that the cause was discovered: a leaky pipe on an upper floor. ‘Locating the leak was highly time-consuming and required the services of building systems specialists,’ recalls Christof Lutz. ‘A cloud solution would have saved us this expense.’
Product used
Managed Backup
Benefit from daily backups of your servers, data and mailboxes to the Swisscom Cloud in Switzerland.
More
Other Testimonials
MEV Schweiz AG
Flexibly react to changes and put collaboration on the right track.
Find out more
DD Consulting
Process and store large quantities of data more efficiently.
Find out more

text: ## Smart metering by Swisscom
#  Smart metering for energy and water utilities
Smart meters supply meter data to the energy and water utilities in real time. Utility companies can provide customers with live consumption data and initiate timely, appropriate behaviour changes, which are the key to greater energy efficiency.
###  Smart metering: let us connect you
The revised Federal Energy Act states that 80 percent of all meters must be converted to smart meters by the end of 2027. Your customers’ demands for greater transparency, decentralised energy production using photovoltaic systems, not to mention tangible business benefits are all important arguments in favour of smart metering systems. For utility companies, smart metering offers data-based analysis, management and efficient operation of your systems.
Swisscom supports you with proven, standardised solutions for IoT connectivity and IoT management, with an IoT platform and a comprehensive smart meter ecosystem and strategy developments. We take the complexity out of your hands, enabling you to build on proven technological expertise.
####  What’s in it for you
* Reliable IoT connectivity at every smart meter location
* Real-time transmission of meter data and secure access to data
* Flexible network connection for all standard metering devices
###  Your benefits
* Swiss-wide coverage with the largest portfolio of smart meter connectivity
* Data security with data storage in Switzerland and a dedicated network
* Secure operation thanks to established solutions and a managed infrastructure
###  When is it the right solution?
If you want to roll out your smart meters rapidly and efficiently on Switzerland’s best IoT networks. Your planning costs need to be low, and you need an unlimited, fail-safe smart metering system.
Swisscom gives you all the benefits of a local provider and also provides comprehensive roaming offers, which allow you to safeguard connectivity in border regions and enable smart meter manufacturers to offer their devices with integrated connectivity in other countries. You can count on a long-term, reliable service throughout the planning, rollout and operation of your smart metering and control systems. Our open interfaces make it easy for you to integrate meter data into your own systems.
###  Why Swisscom?
* Expertise: 20 years’ experience in IoT device connectivity.
* Compatibility: We network your smart meters irrespective of the manufacturer.
* Technology: We find the best solution thanks to a broad technology mix.
###  The first step
##  Request quotation
Discuss your ideas and plans for your smart metering project with us. We will be happy to prepare a no-obligation quotation
Request quotation
####  Factsheets
* Success factors for the smart meter rollout
* Connectivity Management Platform (CMP) mobile
###  How Smart Meter works
Smart metering systems are helping to digitise the energy and water supply. Real-time consumption measurements provide greater transparency. And efficiency can be improved through automatic billing, in-depth analyses and relevant energy-saving tips.
###  Technologies and platforms

text: Request quotation
####  Factsheets
* Success factors for the smart meter rollout
* Connectivity Management Platform (CMP) mobile
###  How Smart Meter works
Smart metering systems are helping to digitise the energy and water supply. Real-time consumption measurements provide greater transparency. And efficiency can be improved through automatic billing, in-depth analyses and relevant energy-saving tips.
###  Technologies and platforms
Swisscom puts together the different components of your smart metering solution in accordance with your individual needs, regardless of whether you “just” need a solution for IoT connectivity or you require an all-inclusive smart metering package.
#### IoT connectivity
Secure connections in the Swisscom network
Your smart meters are securely connected via encrypted connections. A range of network and access technologies are used in order to meet different needs at different locations. We will be happy to advise you on selecting the right technology.
#### IoT management portal and API
Manage smart meters centrally and securely
Swisscom’s smart metering connectivity solutions are based on the proven Connectivity Management Platform. Thanks to the platform’s full API set, it is simple to integrate smart metering data into your MDM or ERP system.
#### IoT platforms & frameworks
Efficient implementation of complete IoT end-to-end solutions
You have the option of accessing our IoT platforms and frameworks. These allow you to implement complete end-to-end solutions quickly and securely. IoT platforms and frameworks provide you with ready-to-go functions for device management, data collection and data evaluation. They guarantee secure connections between any sensors, devices and production facilities and your company’s systems and processes.
#### Smart meter ecosystem and strategy development
Our established partner network
Swisscom can rely upon a large, well-established network of IoT partners for smart metering. This includes smart meter hardware manufacturers, integrators and full-service providers, such as energy consultants. Together with our partners, we support you to develop your smart metering strategy.
__ ‘The 4G IoT solution allows us to harmonise our meter infrastructure flexibly.’
Reto Dambach , Head of Energy Data Management, Eniwa AG
* Find out more
###  Find out more about smart metering and IoT
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: # We are ready for your enquiry about eAlarm crisis.
## **I am interested in
eAlarm crisis**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: Please enable JavaScript for better browser functionality
*
Martin Stucki
CDO
Loeb AG
#  Focus is placed on the customer experience.
Facts & Figures
December 2019
* * *
Company Facts:
Company name: Loeb AG
Industry: Retail trade
Employees: 350
* * *
Project Facts:
* Focus on the core business
* IT outsourcing
* New checkout cash register system
* 
Share
* 
Share
* 
Share
* 📧
Forward
* * *
More time for the core business thanks to IT outsourcing
It all began in 2009 with the switch of the ERP system from Navision to SAP. Loeb AG brought Swisscom on board as its IT partner. Since then the cooperation has been continuously strengthened and expanded. Swisscom acts as the IT department for Loeb AG. Whether cash register systems, managed workplaces, technical support or server services – Swisscom is the main contact for IT services.
Challenge
The sports programme is shown on the large TV screen, a slot machine plays quietly, comfortable armchairs and an elegant solid wood table provide a cosy atmosphere. Everything here invites you to linger for a while. We are in the newly opened Loeb Lounge of the traditional Bernese department store. Martin Stucki, Chief Digital Officer, welcomes us warmly and then shows us the impressive Cold Brew Machine, which is standing on the table. For ten hours, filtered water drips onto roasted coffee and unfolds its fresh aroma. "Focus is placed on the customer experience. We want our customers to feel at home and take the time to explore our product range. And this means we sometimes do things in an unconventional way", he says, smiling. The retailer is undergoing change. In no other industry can the changes in customer behaviour be observed as clearly as here. So unusual ideas are needed. "Everything is becoming increasingly digital and more innovative – that's why we need a competent IT partner who will join us on our path towards digitisation and support us with the latest know-how", says Stucki.
Solution

text: Solution
Now that Loeb AG has outsourced all of its IT to Swisscom, internal resources can be increasingly bundled and used to drive forward the core business. The first improvements can already be identified. "Our processes have become much more efficient since the IT outsourcing. And this has also enabled us to save costs. We can now fully focus on our core business", confirms Stucki. There are now more resources available for the implementation of innovative projects. For example, in the department store you will now find digital helpers that provide assistance in many areas, from the design of the shop floor space to giving advice. All payment processes are also handled digitally now. What's more, in addition to the traditional manned cash registers, self-checkout cash registers and, more recently, mobile WLAN tablet cash registers are also available. Stucki explains: "Customers can pay conveniently for the goods via tablet or self-checkout. The GUI on the screen is customer-friendly and intuitive. Customers select the product, quantity and payment method themselves." One thing that really reduces the burden on Loeb is the support. "If employees need assistance with the cash register system or other technical issues, they can contact the Service Desk directly. We don't need an internal IT department", stresses Stucki.
Digital innovations make shopping easier and more convenient for customers. And this leaves more time to relax and enjoy a fresh cold brew in the Loeb Lounge.
* * *
Benefits
* * *
* * *
Focus on the core business
Thanks to IT outsourcing, the company can focus on its core business.
* * *
Less administrative outlay
Personnel costs, administration and processes have been optimised.
* * *
Drive forward digital innovation
New technologies and ideas can be implemented thanks to competent IT support.
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This product is used by Loeb
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#### Managed Outsourcing Services
Outsource your server hosting and application management to Swisscom specialists, while retaining full operational control. Find out more.
Go to product
* * *
#### Managed Outsourcing Services
Outsource your server hosting and application management to Swisscom specialists, while retaining full operational control. Find out more.
Go to product
* * *
#### Connectivity
Swisscom offers you flexible, secure and efficient networking solutions for your business both at home and abroad.
Go to product
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#### Connectivity
Swisscom offers you flexible, secure and efficient networking solutions for your business both at home and abroad.
Go to product
* * *
#### Core Business Applications Service
Take advantage of our consulting and Core Business Applications service and lay the foundation for your ERP system or industry-specific core applications.
Go to product
* * *
#### Core Business Applications Service
Take advantage of our consulting and Core Business Applications service and lay the foundation for your ERP system or industry-specific core applications.
Go to product
* * *
#### New Way of Working
Introduce flexible collaboration at your company with our modern workplace and New Work solutions.
Go to product
* * *
#### New Way of Working
Introduce flexible collaboration at your company with our modern workplace and New Work solutions.
Go to product
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More on this topic
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Digitisation without compromise
#### Kopter and Swisscom hit the digital heights
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text: Go to product
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#### New Way of Working
Introduce flexible collaboration at your company with our modern workplace and New Work solutions.
Go to product
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#### New Way of Working
Introduce flexible collaboration at your company with our modern workplace and New Work solutions.
Go to product
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More on this topic
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Digitisation without compromise
#### Kopter and Swisscom hit the digital heights
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Digitisation without compromise
#### Kopter and Swisscom hit the digital heights
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Predictive Analytics
#### How companies generate added value with Predictive Analytics
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Predictive Analytics
#### How companies generate added value with Predictive Analytics
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Predictive Analytics
#### Data can predict the future
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Predictive Analytics
#### Data can predict the future
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##  Use of the website
The following terms and conditions of use for the Swisscom website apply:
* * *
* Terms and conditions of use for the Swisscom website
* Data Protection
##  Contractual terms and conditions
The following terms and conditions shall apply from 1 April 2021 (for new customers) or 1 June 2021 (for existing customers) to services that Swisscom (Switzerland) Ltd provides to its business customers. Existing customers will be informed in writing of the new contract terms. In some cases, different terms and conditions will apply to corporate customers, which will be agreed in writing between Swisscom and the customer.
## 1
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Offer Terms / Individual Contracts
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Special Terms and Conditions
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SLA Definitions
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General Terms and Conditions
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Contracted data processing
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Privacy Statement
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My Swisscom Business terms and conditions of use
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Fees
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Previous terms and conditions
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## 2
### Offer Terms / Individual Contracts
Certain products can be ordered online. The specific terms and conditions applicable to this Offer are set out on the relevant Offer/Product page.
Other products will be offered to you (e.g. in writing, by telephone or by email) by Swisscom personally or a partner acting on behalf of Swisscom. Based on such offer and depending on the product, you may place direct orders or conclude a written individual contract governing the provision of services by Swisscom and/or the placement of future orders by the customer.
If individual contracts are not concluded in writing, the contract is concluded upon confirmation of the order in written or electronic form by Swisscom or upon provision of the service by Swisscom.
The Offer Terms or individual contracts may refer to other specific contractual components, e.g. service descriptions. These documents form part of the individual contracts.
### Special Terms and Conditions:
In addition to the Offer Terms/Individual Contracts, the following Special Terms and Conditions shall apply to the corresponding product groups.
Special Conditions Mobile Communications (PDF, 124 KB)
Special Conditions Internet (PDF, 141 KB)
Special Conditions Fixed Network Telephony (PDF, 128 KB)
Special conditions Swisscom blue TV for business customers
### SLA Definitions
SLA Definitions (PDF, 541 KB)
### General Terms and Conditions
Swisscom General Terms and Conditions for Business Customers (GTC) (PDF, 305 KB)
### Contracted data processing
To the extent that Swisscom acts as the Customer’s data processor in the course of providing the services, the following Data Processing Agreement shall also apply. It covers contracted data processing in accordance with both the (revised) Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (EU GDPR):
Data Processing Agreement (DPA) (PDF, 90 KB)
Annex to the Data Processing Agreement (PDF, 118 KB)
### Privacy Statement
The following Privacy Statement describes how Swisscom processes personal data in the business partner environment in various roles, during the initiation, execution and relationship of contracts.
Privacy Statement Swisscom B2B (PDF)
### Use of My Swisscom Business
Terms and conditions of use My Swisscom Business
### Fees

text: Data Processing Agreement (DPA) (PDF, 90 KB)
Annex to the Data Processing Agreement (PDF, 118 KB)
### Privacy Statement
The following Privacy Statement describes how Swisscom processes personal data in the business partner environment in various roles, during the initiation, execution and relationship of contracts.
Privacy Statement Swisscom B2B (PDF)
### Use of My Swisscom Business
Terms and conditions of use My Swisscom Business
### Fees
Service fees and collection charges (PDF, 213 KB)
### Previous terms and conditions
* * *
The following terms and conditions shall apply to SME customers until 31 March 2021 (new customers) or 31 May 2021 (existing customers).
Fixed-line, Internet (DSL products for residential customers), TV and also combined offers Business Connect are subject to the following unified contractual provisions. Mobile, IT&Hosting and Business Internet standard subscriptions are covered by separate agreements and contractual provisions.
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## Landline
General Terms and Conditions for services (PDF, 141 KB)
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## Special conditions
Landline (PDF, 78 KB)
Internet (PDF, 77 KB)
blue TV (PDF, 139 KB)
Service Level Agreement (SLA) (PDF, 40kB)
Option Publifon (PDF)
Legal regulation - BÜPF for WLAN (PDF)
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## Offer conditions
You will find the conditions that apply to a specific offer on the corresponding page for that offer.
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## Conditions for mobile services
General Terms and Conditions for mobile services (PDF, 110 KB)
Offer Terms & Conditions Corporate Application Access (CAA) (PDF, 249 KB)
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## Warranty and repair conditions
Warranty (PDF, 40 KB: german/french/italian)
Terms and conditions of repair (PDF, 75 KB: english)
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## Third party contract terms
General Terms and Conditions Teleclub Channel Service (German) (PDF, 71 KB)
General Terms and Conditions Teleclub on Demand (PDF, 52 KB)
General Terms and Conditions Teleclub Channel Service (French) (PDF, 52 KB)
General Terms and Conditions LES CHAINES Canal+(PDF, 78 KB)
Terms of Use of Teleclub Offers (PDF, 63 KB)
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# “As an employee representative, I can make a big difference.”
I am a cartographer specialising in geoinformation systems and I develop cartographic products for optical fibre expansion for Swisscom.
Susanne Krüger, ICT Application Manager & Vice-Chair of the INI Employee Representation Committee
21 October 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Worblaufen
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%{gcr.lead}
Just a few years ago, you would typically have found me on the construction site, with my helmet, steel-toed shoes, map, construction contract and laptop under my arm. Today, I mainly work in the office. Since 2019, I have been the proud Vice-Chair of the Swisscom IT, Network & Infrastructure (INI) Employee Representation Committee. I really like the diversity of my work. I appreciate having new challenges and complex issues to solve. One of my strengths is that I find it easy to understand different ways of thinking. My motivation? As an employee representative, I can support employees and convey their wishes to the right recipients, for example during the strategy negotiations for the new collective employment agreement. The fire burning inside me drives me and also ensures that I am a good motivator. The keys to change are openness and courage.
## Susanne Krüger
## ICT Application Manager & Vice-Chair of the INI Employee Representation Committee
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”

text: Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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Ransomware
#  To cry for: Ransomware attack brings companies to their knees
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Petya ransomware is currently bringing tears to the eyes of Swiss companies. After Wanna Cry a few weeks ago, cybercriminals have again attacked Swiss companies with ransomware. Swisscom Cybersecurity experts explain what’s going on.
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Ann-Kristin Koch, 28\. June 2017
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###  Ransomware – the latest attack
* The current attack is a virus that is based in part on so-called Petya malware. It steals login credentials from users and spreads automatically in the network (psexec/wmic), also attacking patched systems. Once the virus has infected a system, it modifies the BIOS boot program, what is known as the master boot record (MBR), and encrypts the master file table.
* The virus spreads in many ways. It exploits software vulnerabilities, spreads via compromised websites, and sneaks into systems in e-mails with Word or Excel attachments. The extortionists demand $300 in Bitcoin. The sender is an e-mail address hosted by German provider posteo. In the meantime, this account has been blocked.
* According to security experts from Kapersky, there were some 2000 attacks. Swisscom itself is not affected. First reports were received by MELANI from affected Swiss companies.
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###  Swisscom’s recommendation
The risk of spread over the network is low when you have the latest update status. Computers that have installed updates according to Swisscom’s recommendations are protected against exploitation of this vulnerability. The malware was analysed and its communication channels were blocked in the Swisscom network. The anti-virus solutions used by Swisscom recognise the previously known Trojan files and delete them automatically.
The biggest threat is users who are handling their e-mails with global administrator privileges, as the Trojan might use their privileges to infect other computers on the same network.
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###  Further sources
* * *
1. Kaspersky: Schroedinger’s Pet(ya)
2. Computer Emergency Response Team (GovCERT) of the Swiss Government
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###  Current informations
* * *
Would you like to receive up-to-date information and exciting content about security? Sign up here.
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More on the topic
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Data-Breach
#### First aid for a hacker attack
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Data-Breach
#### First aid for a hacker attack
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Advanced Persistent Threats (APT)
#### Malicious cyber attacks: on average undetected for 200 days
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Advanced Persistent Threats (APT)
#### Malicious cyber attacks: on average undetected for 200 days
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text: ## New Way of Working for SMEs
#  Digital Workplace Solutions – where does your company stand?
Do the self-test now and find out how modern your SME’s working practices are.​
## New Way of Working for SMEs
#  Digital workplace solutions for SMEs
Show appreciation for employees by providing modern, digital workplaces – where does your SME stand?
Go to offer
Today’s modern workplace solutions offer an environment which facilitates intelligent communication and efficient, mobile digital collaboration, maximising companies’ productivity and creating room for innovation. Digital workplace solutions such as these provide optimum support for employees and are key to ensuring top performance.
###  Digital workplaces – the new norm
Employees are increasingly demanding new ways of working. In many quarters, mobile working and hybrid workplaces are already the norm. Our extensively networked private lives and the way people use media today mean sharing data, communicating asynchronously via chat or making video calls have become part of our everyday lives. It is only natural that these practices and forms of social communication should now also move into the world of work, where they offer significant potential for improving efficiency.
As the opportunities offered by digitisation of the workplace increase, however, so too does the complexity. There are a great many risks alongside these opportunities, which is why SMEs need reliable partners who are familiar with this modern workplace and from whom they can source exactly those aspects of the digital workplace that they currently need.
###  Swisscom: a good partner for your SME
###  Comprehensive range of products
Swisscom is a one-stop shop for digital workplace solutions, offering a comprehensive range of products to cover every need.
###  Proven expertise
We know all there is to know about the modern workplace and support you and your SME with our specialist expertise.
###  Comprehensive customer service
You can rely on our comprehensive service in all these areas of New Way of Working.
80% of Swiss SMEs see mobile workplaces and home working as a major opportunity for their business, for new employees too.
MSM Research, Sommer Update Report, 2021
63% of Swiss small businesses plan to invest in suitable hardware and communication solutions in the next 12 months.
MSM Research, Sommer Update Report, 2021
For more than half of all Swiss SMEs surveyed, IT infrastructure and IT data security are the most important issues; investment increased in this area by 20% in the last year alone.
FHNW School of Business, Future Work Barometer, 2021
1.   2.   3.
__ Previous __Next
##  New Way of Working for your SME
##  Smart ICT
Workplace as a Service – source precisely the elements you need.
Find out more
##  Microsoft 365 Business
Increase the productivity of your teams with intelligent collaboration and communication.
Find out more
##  Microsoft Dynamics
Mandate in porto la transizione digitale con Microsoft Dynamics.
Find out more
##  Teams training
Learn how to use Microsoft 365 and Microsoft Teams from our team of experts.
Find out more
##  ICT-Assessment
Analyse your ICT environment to identify areas that could benefit from optimisation.

text: Find out more
##  Microsoft 365 Business
Increase the productivity of your teams with intelligent collaboration and communication.
Find out more
##  Microsoft Dynamics
Mandate in porto la transizione digitale con Microsoft Dynamics.
Find out more
##  Teams training
Learn how to use Microsoft 365 and Microsoft Teams from our team of experts.
Find out more
##  ICT-Assessment
Analyse your ICT environment to identify areas that could benefit from optimisation.
Find out more
##  Everything you need to know about New Way of Working for SMEs
###  E-learning
Learn how to improve your focus when you work from home. Our e-learning gives you useful tips your everyday life in a few simple steps.
Go to free e-learning
Work Smart Dossier
##  Mehr Fokus und Effizienz, aber wie?
Unzählige Gewohnheiten und Ablenkungen lassen uns täglich zig-fach den Fokus verlieren: Wir sind mit viel zu vielen Informationen überlastet, werden auf mehreren Kanälen von unseren Kollegen kontaktiert und so regelmässig in unserer Arbeit unterbrochen.
Unser Dossier mit Arbeitshilfen für die Praxis unterstützt Sie dabei, mehr Fokus und Effizienz zu erreichen:
* So werden Sie schlechte Gewohnheiten los – Arbeitshilfe für mehr Fokus und Effizienz
* Die dreifache, digitale Überlastung und wie wir sie erfolgreich meistern – Praxispapier der Experten Beat Bühlmann und Graham Allcott
* Spielregeln für die Zusammenarbeit im Team – eine Workshop-Vorlage
###  Jetzt kostenlos anfordern
Der Download-Link wird Ihnen umgehend per E-Mail zugeschickt.
Mit * bezeichnete Felder müssen ausgefüllt sein.
####  Checkliste für Online-Meetings
Mit einer soliden Vorbereitung gelingen Online-Meetings garantiert. Wir haben für Sie die wichtigsten Punkte in einer Checkliste zusammengefasst.
Zur kostenlosen Checkliste
####  E-Learning
Lernen Sie, wie Sie mit Hilfe von einfachen Schritten im Homeoffice fokussierter arbeiten. Unser E-Learning hilft Ihnen dabei und gibt Ihnen nützliche Tipps für Ihren Alltag.
Zum kostenlosen E-Learning
Praxispapier
##  Drei Beispiele, wie Mitarbeitende die Datensicherheit umgehen
Umständliche Sicherheitsrichtlinien sind im stressigen Arbeitsalltag oft im Weg. Sie werden daher oft umschifft oder nicht eingehalten. Daraus ergeben sich jedoch Sicherheitsprobleme. Unser Praxispapier zeigt:
* Warum IT-Sicherheit benutzerfreundlich sein muss, damit Richtlinien einhalten werden.
* Drei Beispiele, wie Mitarbeitende unbewusst die Datensicherheit untergraben deren Konsequenzen.
* Wie eine moderne IT-Umgebung Sicherheitsrisken reduziert und sicherheitsbewusstes Arbeiten massiv vereinfacht.
###  Jetzt kostenlos anfordern
Der Download-Link wird Ihnen umgehend per E-Mail zugeschickt.
Mit * bezeichnete Felder müssen ausgefüllt sein.
##  Discover why SMEs rely on digital workplaces from Swisscom
#### The modern workplace
Reliable, modern ICT infrastructure
Your challenge
You are looking for secure, reliable infrastructure that is tailored to your requirements. With an experienced partner that can provide what you need.
##### Our solution
Our offering is highly flexible and specifically tailored to the needs of SMEs, giving you easy access to the world of modern, digital workplaces. Sourcing your IT infrastructure from Swisscom gives you the benefit of up-to-date expert knowledge and the latest technology at the lowest cost.
#### Tools
Location-independent collaboration
Your challenge
You are looking for tools that enable your employees to work together efficiently from different locations. Security and availability are also extremely important to you.
Our solution

text: #### Tools
Location-independent collaboration
Your challenge
You are looking for tools that enable your employees to work together efficiently from different locations. Security and availability are also extremely important to you.
Our solution
Our reliable and proven IT tools enable your employees to work together efficiently. Data can be accessed and processed from anywhere 24/7 without compromising on security. You enjoy the latest standards in communication, opening up innovative opportunities.
#### Tools
Secure, location-independent data storage
Your challenge
You are looking for reliable, highly secure data storage that can be accessed by your employees from anywhere and at any time – to simplify everyday work for your employees and improve their flexibility.
Our solution
With our secure, highly available systems, you can access your business data wherever you are and whenever you want to. What’s more, our experts in cloud and security are on hand to provide help and advice.
#### Staff training
User training courses
Your challenge
You are looking for expertise and simple practical ways to use digital workplaces. You want to increase the productivity of your employees and generally facilitate everyday work at the SME.
Our solution
Our practical tips and advice on Microsoft 365 and our many years of experience will help to simplify day-to-day work for your SME and your employees, increasing productivity and employee satisfaction at the same time.
###  Certified IT partners
####  Local service whenever you need it
Local IT partners will advise you on our products and services and provide implementation support.
Find an IT partner now
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

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#  Business benefits of a software defined network
The game-changing "software defined network" (SDN) revolutionizes the IT networks. An SDN provides many benefits to businesses, such as enhanced agility, better and faster performance as well as optimized cost efficiency.
The whitepaper briefly explains how an SDN works and describes its various business benefits in detail. It shows why enterprises should invest in this groundbreaking network.
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
9
Business and IT manager
22 february 2019
Technical detail
Download now
Your personal download link for the document you require will be sent to you via e-mail. Fields marked with * must be filled in.
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You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy
Spread the Word!
We look forward to your shares, likes and comments on social media
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###  Confiserie Sprüngli
> * * *
>
> ##  «Managed Business Communication can easily be expanded – it provides us with the technical basis for the development of new sales models.»
Edy Neininger,
Head of IT, Confiserie Sprüngli
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#  As smooth as a hot knife through butter thanks to IP.
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Confiserie Sprüngli has been captivating food connoisseurs since 1836. Managed Business Communication from Swisscom enables it to access the future of communication.
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###  The challenge: to find a new telephony recipe for 20 points of sale.
“Luxemburgerli” are the real money spinner for Confiserie Sprüngli. These sweet macarons are so legendary that they even have their own Wikipedia entry. This success – which has also been achieved with other delicacies – has enabled Sprüngli to grow continuously and today it caters for its customers in 20 points of sale across Switzerland. Each branch used to operate its own telephony solution. “This resulted in real uncontrolled growth that cost us a great deal,” says Edy Neininger, Head of IT. “We always had to set up and administer the telephony on site. The intention was that a new solution should make life easier for us: We were looking for a uniform system for all points of sale that can be centrally administered and is easy to operate – IP-based and with reasonable, calculable costs.”
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###  The solution: a complete service that is fresh every day.
With Managed Business Communication Swisscom has opened up the path to sustainable communication in the future at Sprüngli. The managed solution for all points of sale offers a fully fledged IP private branch exchange from the Swisscom data centre, a flat rate for landline calls, secure networking locally and with Group Headquarters, modern terminals as well as service and support. “If a terminal fails somewhere, Swisscom automatically arranges a replacement immediately,” knows Edy Neininger. “Managing this via the self-service portal is easy, we were able to specify exactly what the portal should do. New branches are integrated into the system with just a few clicks, and individual devices are programmed in no time.” The costs of this worry-free package are transparent and can be budgeted: A monthly fixed price is charged for each user profile.
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###  The result: all of the ingredients for future successes are in place.
Sprüngli is on the verge of the rollout of Managed Business Communication across the business. The experiences gained from the pilot trial in two branches were all positive, says Edy Neininger: “The launch went perfectly. Our sales staff are not very tech-savvy and yet they were easily able to get to grips with the new system straight away. We also see new opportunities: For example, in future we will be able to link our CRM to the telephony and develop innovative sales models. I am delighted that with Swisscom we have a single point of contact for data and telephony. This – and the reliable service – really does make things easier for us.”
Confiserie Sprüngli
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##  These products are used by Sprüngli
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####  Managed Business Communication

text: Confiserie Sprüngli
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##  These products are used by Sprüngli
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* * *
####  Managed Business Communication
Modern telephony solution at a fixed monthly price. Ideal for small and medium enterprises and companies with a branch structure. Find out more about Managed Business Communication now.
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text: #  Availability check
Check your Internet surfing speed and whether Swisscom blue TV is available in UHD, HD or SD quality at the required address here.
###  blue Internet
High-speed Internet for everyone. Benefit from free security solutions and free WLAN routers.
Go to blue Internet
###  blue TV
More exciting, more entertaining, more intuitive – discover the widest range of sports, films and series on the most popular TV in Switzerland.
Go to blue TV
####  Best broadband network
Award for the best 10 Gbit/s fibre optic network in Switzerland.
####  Climate-neutral
All subscriptions purchased from Swisscom are climate-neutral – at no extra cost to you.

text: # Residential Customers
In its Residential Customers segment, Swisscom offers mobile and fixed-line services under its own brand and other brands with a focus on modular bundled products.
### Offers Residential Customers
### Internet, TV and Mobile
With blue, Swisscom offers residential customers the next generation of simple, flexibly configurable, digital bundled offers. The subscriptions are now climate-neutral and offer even better performance. Giga speed with 5G or in the fibre-optic network. Flat rates for use throughout Europe. One subscription for multiple devices. Flexible options bookable via app. The blue portfolio is rounded out by security and service offerings for protecting personal data and devices.
Go to offers for residential customers
### Infrastructure
### The best network in Switzerland
Since 2009, the Swisscom network has won repeated awards in independent network tests. Swisscom invests around CHF 1.7 billion annually in expanding its network infrastructure, and is not only the market leader but also the technology leader in Switzerland. The grid has been powered entirely by renewable energy since 2010 and is climate-neutral.
Further information on the Swisscom network
### Service
### Top customer satisfaction
With the new digital assistant ‘Sam’, Swisscom offers customers a new point of contact when they are in need of support. Competent employees are also available 7x24 to customers via the freephone hotline, chats and social media channels, as well as the website and app. And if they want face-to-face support, customers can of course visit one of Swisscom’s over 115 stores. In surveys and tests, Swisscom regularly scores top marks for customer satisfaction.
Outstanding service for residential customers
### Market
### Switzerland's No. 1
The total revenue generated in Switzerland's telecommunication market is estimated to be CHF 11 billion annually. We hold the leading position in the mobile telephony, broadband Internet and digital TV segments of the Swiss residential customer market. In mobile telephony we hold a market share of 55%, in broadband 50% and in TV 39%.
### Key figures
## Sound core business
Reporting is by “Residential Customers”, “Business Customers”, “Wholesale” and “Infrastructure & Support Functions” segments which are grouped under Swisscom Switzerland, as well as “Fastweb” and “Other operating segments”. Here are some key figures for Swisscom Switzerland and the Residential Customers segment in 2022.
Key figures for Swisscom Switzerland Residential Customers | in CHF million, or as indicated
---|---
Net revenue | 4,527
Segment earnings before depreciation and amortisation (EBITDA) | 2,975
No. of full-time equivalent employees | 2,676
Revenue after services | in CHF million
---|---
Telecom services revenue | 3,861
Merchandise revenue | 518
Other revenue | 132
Swisscom Switzerland operational data on the reporting | in thousands
---|---
Fixed network telephony | 1,322
Broadband retail | 2,027
TV connections | 1,571
Mobile telephony | 6,173
Legal information
All figures valid as of 31/12/2022
Subject to modification without notice. Errors excepted
The printed version of the 2022 Annual Report is authoritative

text: #  Unlock SIM card, forgotten PUK code and SIM PIN
On this page:
Unlock your SIM or your device if you have forgotten the SIM PIN, PUK or device code.
* Forgotten SIM PIN
* PUK entered incorrectly
* Forgotten device code
##  Forgotten SIM PIN
Use the SIM PIN to unlock your SIM so that you can use your device on the Swisscom mobile network. If you have forgotten the SIM PIN, enter the wrong PIN intentionally 3 times. You can then unlock your device with the PUK and choose a new SIM PIN. You will find your PUK in My Swisscom.
##  PUK entered incorrectly
If you enter the PUK code incorrectly ten times, we deactivate your SIM. You need a replacement SIM.
Order a new SIM card.
##  Forgotten device code
You set your device’s screen lock code on your device itself.
You can use this code/unlock pattern to unlock your display.
The device manufacturer determines how many incorrect attempts it takes before the device is locked and how to re-access your device. Swisscom has no influence on the unlocking mechanism and cannot reset the code.
Help for Apple devices
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###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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# “Swisscom’s eyes and ears in Silicon Valley.”
Last summer, I moved with my family to Silicon Valley, where I'm focused on boosting Swisscom's innovative power. I like the unreasonable side of the local scene.
Dusan Vuksanovic, VP Cyber Security & Innovation
02 February 2023
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Palo Alto
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%{gcr.lead}
In Switzerland, we focus on quality performance, and being reasonable. In Silicon Valley being positively unreasonable is not only tolerated, but required. My focus at Swisscom Outpost is cyber security, and I build the bridge between Switzerland and the Valley in this area. In the US, I get to know new technologies, start-ups and ways of thinking, and gain insights into the world's leading tech companies. From all the insights, I extract the core that is significant and adds value to Swisscom's business. At Swisscom, I have been actively developing my skills for 15 years, taking on various roles and responsibilities that have repeatedly challenged me to step out of my comfort zone and grow both personally and professionally. My most important tools are my curiosity and the passion to make the "impossible" possible.
## Dusan Vuksanovic
## VP Cyber Security & Innovation
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel

text: Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: #  Two-factor authentication (2FA) for your security
On this page:
Prevent fraudulent logins: two-factor authentication requires the entry of a code sent by SMS or your mobile ID after entering the username and password.
* ​What is 2FA?
* How do I activate 2FA?
* When is 2FA used?
* When might the system require 2FA?
* Why do we recommend 2FA?
##  What is 2FA?
Two-factor authentication (2FA) helps to protect you and your data from misuse. 2FA is a two-step identification process: in addition to your user name and password, you have to confirm a login by entering an SMS code or your mobile ID.
##  How do I activate 2FA?
You can activate two-factor authentication free of charge in My Swisscom. Store your mobile number in order to receive an additional code to enter every time you log in or if a security risk is detected by Swisscom (e.g. during a long-distance journey or when switching devices).
##  When is 2FA used?
During activation, you can choose whether you want the additional identification code to be requested for all areas and at each login – or only for protected areas and unusual login attempts. Otherwise, nothing will change for you. You log into My Swisscom in the usual way with your user name and password.
##  When might the system require 2FA?
To ensure that your Swisscom login is not misused, our system processes a variety of information. If there is a risk that a third party may have acquired your login details, the system will ask for your identification code (Terms and conditions of use, section 4.3).
The system may require two-factor authentication (2FA) in the following cases for example:
* Sensitive data or call forwarding
* Unusual login attempts and/or frequently changing logins within a short period of time
* Login from an unknown device or suspicious IP address
##  Why do we recommend 2FA?
Every day, we leave a trail of data on the internet, much of which is personal information. Swisscom wants to give you and your data the best possible protection and therefore offers two-factor authentication. Of course, activation is voluntary. However, so that you can keep up with the increasing requirements and stay one step ahead of online threats, we strongly recommend that you use this additional protection for your data.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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# Event websites with
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Create branded event websites for your organisation in minutes and build a seamless event experience. Keep an overview at all times with the Zoon event dashboard.
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## Manage complex events easily
###  For closed and public events
###  Personlize event journeys
###  Dynamic registration options
## Create event website
Create multilingual event websites quickly and easily. Design your event with your own corporate branding and integrate your individual font, brand colour and logo. Set up your event format with a clear agenda, speakers and other event information.
* Websites with personalised branding
* Add agenda and speakers
* Display important event information
## Use unlimited registration options
Simplify registration with flexible options and automate the registration process for your event. Activate paid or free e-tickets for easy access to the event. Create different options for different target groups of your event.¨
* Set capacities and create sessions
* Design your registration form
* Activate e-tickets
## Keep an overview and analyse the event
Keep track of your event at all times and from anywhere with the event dashboard. Communicate with guests based on their status. Improve your event marketing by analysing your event data.
* Keep an overview in real time
* View status per participant
* Carry out detailed evaluations
## Interested in our price overview?
Find out more about the opportunities for your organisation.
## Your contact person
Marc Blindenbacher
Head of Event Data
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Tel. +41 58 221 43 82
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#  Infographic: Five steps to SD-WAN
Discover how you can modernise your company’s IT infrastructure in a well organised manner and which of your divisions should be involved in the five steps to SD-WAN.
Our infographic provides an overview of the process of an SD-WAN project and will lead you to success through a proof of concept. The success analysis then offers concrete pointers on which networking areas you should consider for SDN. .
To the download form
####  Further information on the document
Number of pages:
Recommended for:
Published:
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IT Manager
5\. May 2020
Technical detail
Download now
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text: Key figures at a glance
In summing up, CEO Christoph Aeschlimann stated that ‘Swisscom delivered a strong financial result and a good market performance in 2022. In the residential customer segment in Switzerland, we were able to stabilise telecoms revenue. The willingness to switch has decreased, and compared with the previous year, even more customers remain loyal to us. Our attractive products – especially the blue subscriptions launched in May – our service and our excellent infrastructure are impressive. We are also successful in the business customers segment with our cloud and security solutions. Our subsidiary Fastweb in Italy grew in terms of customers, revenue and operating income.’
## Stable revenue in Swiss core business, growth at Fastweb
Group revenue decreased by 0.6% year-on-year to CHF 11,112 million, resulting in an increase of 1.0% at constant currencies. In the Swiss core business, sales increased slightly by CHF 37 million to CHF 8,270 million (+0.4%). Sales of telecoms services decreased overall by 0.9% to CHF 5,449 million, however, compared with previous years, the decline has slowed significantly. By contrast, revenue from the IT solutions business with business customers increased by CHF 70 million (+6.3%). Business in Italy continued to develop positively. Fastweb reported year-on-year revenue growth of EUR 90 million (+3.8%).
Consolidated operating income before depreciation and amortization (EBITDA) decreased by 1.6% to CHF 4,406 million. Excluding non-recurring items and at constant exchange rates, the result was an increase of 3.1%. In the core Swiss market, EBITDA grew by 3.4% on a comparable basis, while that of Fastweb increased by 3.4% (in EUR).
Net income decreased by 12.5% year-on-year to CHF 1,603 million. The main reasons for the CHF 230 million decline in profit are the non-recurring items in EBITDA (CHF 146 million), in the financial result (CHF 207 million) and in income tax expense (CHF 57 million). Adjusted for these items, net income increased by CHF 180 million.
## Network infrastructure: FTTH rollout continues, ahead in all network tests
Swisscom continuously invests in the quality, coverage and performance of its network infrastructure and is consolidating its position at the cutting edge of technology. Group-wide capital expenditure remained high in 2022 at CHF 2,309 million (+1.0%). In 2022, Swisscom won all the major network tests: connect awarded both the mobile and the fixed network the grade ‘outstanding’.
### Mobile network: 74% coverage with 5G+
To safeguard the high network quality and continue to offer customers a top mobile network, a rapid expansion is needed. By the end of December 2022, Swisscom already covered 74% of the Swiss population with 5G+. According to the industry association asut, 4.5 million 5G devices were in operation in Switzerland by the end of 2022. While data usage continues to rise steadily, there are around 3,200 planning applications for new antennas pending across the industry.

text: ### Broadband expansion: more fibre optics for the whole of Switzerland
By the end of 2025, Swisscom will increase fibre-to-the-home (FTTH) coverage to 50-55%. By 2030, FTTH coverage will be increased to 70-80%.
## Residential customers: flexible and customisable subscriptions remain popular
At the end of 2022, 1.93 million customers in the residential customer segment were using blue subscriptions. blue accounts for 46% of all mobile subscriptions and 80% of fixed-network broadband connections in this segment. The number of fixed broadband connections decreased by 0.5% year-on-year to 2.03 million connections and TV by 1.3% to 1.57 million connections.
The number of postpaid lines increased by 166,000 year-on-year, while the number of prepaid lines decreased by 170,000. Overall, the number of Swisscom mobile access lines remained stable at 6.17 million.
Although revenue from telecommunications services in the residential segment has decreased in each of the past years, it remained stable in 2022 at CHF 3,861 million (+0.2%).
## Business customers: on course for growth in a highly competitive market environment
The market for business customers remains characterised by price pressure and technological changes. Revenue from telecommunications services fell by 7.3% year on year to CHF 1,588 million, mainly due to price erosion of 3.3%. Swisscom has a strong position as a full-service provider and customer satisfaction is high. Demand for cloud, security, IoT and SAP solutions as well as business applications continued to grow. In 2022, revenue in the solutions business rose by 6.3% or CHF 1,181 million.
## Fastweb increases customers, revenues and EBITDA
In 2022, Fastweb increased revenue by 3.8% in local currency terms. In the mobile communications market, the number of connections increased by 24.9% year-on-year to 3.09 million. Wireline customer base (retail and wholesale) grew by 2,8% to 3.14 million. Following Fastweb’s value strategy in the Consumer market, the retail customer base in the broadband business fell slightly by 2.4% to 2.68 million, while the number of lines provided by Fastweb to other operators now reaches 458,000 (+50%). Bundled retail offers continue to play an important role, with 41% of customers using a package combining fixed network and mobile services. Residential customers revenues were stable at EUR 1,145 (+0.3%), while revenues in the business customer segment grew by 3.7% to EUR 1,015 million. Wholesale revenues also increased, by 18,8% to EUR 322 million.
Fastweb’s overall revenue increased to EUR 2,482 million (+3.8%). Operating income before depreciation and amortisation (EBITDA) rose by 3.4% to EUR 854 million.
## Energy efficiency increased

text: Fastweb’s overall revenue increased to EUR 2,482 million (+3.8%). Operating income before depreciation and amortisation (EBITDA) rose by 3.4% to EUR 854 million.
## Energy efficiency increased
Swisscom has been improving its electricity and energy efficiency for many years. In 2022, total energy efficiency (electricity + heating fuels + vehicle fuels) in Switzerland was increased by 4.5%. In addition, Swisscom saved a total of 20 GWh of electricity last year through technology improvements, efficiency measures and phase-outs. In addition, Swisscom's subscriptions and devices have been climate-neutral since 2022.
## New Head of Strategy and Business Development, change in the Board of Directors
Isa Müller-Wegner (45) will become Head of the new Group Management position Group Strategy & Business Development as of 1 June 2023. Isa Müller-Wegner has spent the last three years at Bain Capital managing private equity portfolio companies in various industries. Previously, she was responsible for eBay’s multi-billion business in much of Europe, including Italy, France, Spain and Turkey. She has also worked internationally for Bain Consulting, BBC and Arthur D Little. ‘Isa Müller-Wegner has shaped successful growth strategies in various industries as an investor and advisor and has managed operations of a highly digitised company. We are very much looking forward to shaping Swisscom’s growth at home and abroad with Isa,’ said CEO Christoph Aeschlimann. Isa Müller-Wegner holds an MBA with highest distinction from Harvard Business School and a Master of Arts (PPE) from Oxford University. She lives with her husband and two children outside Zurich.
The one-year term of office of all members of the Board of Directors expires at the Annual General Meeting on 28 March 2023. As already communicated, Barbara Frei will not stand for re-election. The Board of Directors is proposing Monique Bourquin for election as a new member of the Board. The Chairman and other members of the Board of Directors will be standing for re-election. A proposal will be made to the Annual General Meeting on 28 March 2023 for payment of an unchanged dividend of CHF 22 per share for the 2022 financial year.
## Outlook for 2023: EBITDA of CHF 4.6 – 4.7 billion
For 2023, Swisscom expects net revenue of CHF 11.1 to 11.2 billion, EBITDA of CHF 4.6 to 4.7 billion and capital expenditure of around CHF 2.3 billion. Subject to achieving its targets, Swisscom will propose payment of an unchanged, attractive dividend of CHF 22 per share for the 2023 financial year at the 2024 Annual General Meeting.
## Key figures at a glance
| 01.01 –
31.12.2022 | 01.01 –
31.12.2021 | Change
adjusted*
---|---|---|---
Net revenue (in CHF million) | 11,112 | 11,183 | -0.6%
(1.0%)
Operating income before depreciation and amortisation, EBITDA (in CHF million) | 4,406 | 4,478 | -1.6%
(3.1%)
Operating income, EBIT (in CHF million) | 2,040 | 2,066 | -1.3%

text: ## Key figures at a glance
| 01.01 –
31.12.2022 | 01.01 –
31.12.2021 | Change
adjusted*
---|---|---|---
Net revenue (in CHF million) | 11,112 | 11,183 | -0.6%
(1.0%)
Operating income before depreciation and amortisation, EBITDA (in CHF million) | 4,406 | 4,478 | -1.6%
(3.1%)
Operating income, EBIT (in CHF million) | 2,040 | 2,066 | -1.3%
Net income (in CHF million) | 1,603 | 1,833 | -12.5%
Retail broadband connections in Switzerland (as at 31 December in thousands) | 2,027 | 2,037 | –0.5%
blue TV connections in Switzerland (as at 31 December in thousands) | 1,571 | 1,592 | -1.3%
Mobile access lines in Switzerland (as at 31 December in thousands) | 6,173 | 6,177 | –0.1%
Fastweb broadband connections (as at 31 December in thousands) | 2,683 | 2,750 | –2.4%
Fastweb mobile lines (as at 31 December in thousands) | 3,087 | 2,472 | 24.9%
Capital expenditure (in CHF million) | 2,309 | 2,286 | 1.0%
Of which capital expenditure in Switzerland (in CHF million) | 1,688 | 1,634 | 3.3%
Group employees (FTEs as at 31 December) | 19,157 | 18,905 | 1.3%
Of which employees in Switzerland (FTEs as at 31 December) | 15,750 | 15,882 | –0.8%
| Net revenue (in CHF million)
---|---
01.01 –
31.12.2022 | 11,112
01.01 –
31.12.2021 | 11,183
Change
adjusted* | -0.6%
(1.0%)
| Operating income before depreciation and amortisation, EBITDA (in CHF million)
---|---
01.01 –
31.12.2022 | 4,406
01.01 –
31.12.2021 | 4,478
Change
adjusted* | -1.6%
(3.1%)
| Operating income, EBIT (in CHF million)
---|---
01.01 –
31.12.2022 | 2,040
01.01 –
31.12.2021 | 2,066
Change
adjusted* | -1.3%
| Net income (in CHF million)
---|---
01.01 –
31.12.2022 | 1,603
01.01 –
31.12.2021 | 1,833
Change
adjusted* | -12.5%
| Retail broadband connections in Switzerland (as at 31 December in thousands)
---|---
01.01 –
31.12.2022 | 2,027
01.01 –
31.12.2021 | 2,037
Change
adjusted* | –0.5%
| blue TV connections in Switzerland (as at 31 December in thousands)
---|---
01.01 –
31.12.2022 | 1,571
01.01 –
31.12.2021 | 1,592
Change
adjusted* | -1.3%
| Mobile access lines in Switzerland (as at 31 December in thousands)
---|---
01.01 –
31.12.2022 | 6,173
01.01 –
31.12.2021 | 6,177
Change
adjusted* | –0.1%
| Fastweb broadband connections (as at 31 December in thousands)
---|---
01.01 –
31.12.2022 | 2,683
01.01 –
31.12.2021 | 2,750
Change
adjusted* | –2.4%
| Fastweb mobile lines (as at 31 December in thousands)
---|---
01.01 –
31.12.2022 | 3,087
01.01 –
31.12.2021 | 2,472
Change
adjusted* | 24.9%
| Capital expenditure (in CHF million)
---|---
01.01 –
31.12.2022 | 2,309
01.01 –
31.12.2021 | 2,286
Change
adjusted* | 1.0%
| Of which capital expenditure in Switzerland (in CHF million)
---|---
01.01 –
31.12.2022 | 1,688
01.01 –
31.12.2021 | 1,634
Change
adjusted* | 3.3%

text: ---|---
01.01 –
31.12.2022 | 3,087
01.01 –
31.12.2021 | 2,472
Change
adjusted* | 24.9%
| Capital expenditure (in CHF million)
---|---
01.01 –
31.12.2022 | 2,309
01.01 –
31.12.2021 | 2,286
Change
adjusted* | 1.0%
| Of which capital expenditure in Switzerland (in CHF million)
---|---
01.01 –
31.12.2022 | 1,688
01.01 –
31.12.2021 | 1,634
Change
adjusted* | 3.3%
| Group employees (FTEs as at 31 December)
---|---
01.01 –
31.12.2022 | 19,157
01.01 –
31.12.2021 | 18,905
Change
adjusted* | 1.3%
| Of which employees in Switzerland (FTEs as at 31 December)
---|---
01.01 –
31.12.2022 | 15,750
01.01 –
31.12.2021 | 15,882
Change
adjusted* | –0.8%
*On a like-for-like basis and at constant exchange rates
Swisscom uses various alternative performance indicators. The definition and reconciliation of values in accordance with IFRS are set out in the annual report as at 31 December 2022.
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### Downloads
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Christoph Aeschlimann, CEO Swisscom(opens in new tab)
Isa Müller-Wegner, Head of Group Strategy & Business Development(opens in new tab)
### Links
* The detailed annual report
* Related documents
**Swisscom AG**
SCMN / Valor 874251 / ISIN CH0008742519
Group Media Relations
CH-3050 Bern
Phone +41 58 221 98 04
Fax +41 58 221 81 53
E-Mail media@swisscom.com
www.swisscom.ch
Disclaimer
This announcement contains forward-looking statements. In this announcement, such forward-looking statements include, without limitation, statements relating to our financial condition, results of operations and business and certain of our strategic plans and objectives.
Because these forward-looking statements are subject to risks and uncertainties, actual future results may differ materially from those expressed in or implied by the statements. Many of these risks and uncertainties relate to factors which are beyond Swisscom’s ability to control or estimate precisely, such as future market conditions, currency fluctuations, the behaviour of other market participants, the actions of governmental regulators and other risk factors detailed in Swisscom’s and Fastweb’s past and future filings and reports, including those filed with the U.S. Securities and Exchange Commission and in past and future filings, press releases, reports and other information posted on Swisscom Group Companies’ websites.
Readers are cautioned not to put undue reliance on forward-looking statements, which speak only of the date of this communication.
Swisscom disclaims any intention or obligation to update and revise any forward-looking statements, whether as a result of new information, future events or otherwise.
## Contact us
### Media Relations
media@swisscom.com
Tel. +41 58 221 98 04
### Latest news about Swisscom

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* # Recording: Microsoft 365 Compliance
__Request recording now
### Compliance Best Practices in Microsoft 365
When planning to move to the cloud, compliance is one of the greatest concerns for many organisations. "Can our organisation be compliant at all if moving to the cloud and if yes - how ?" is a question that many (IT) managers are asking themselves – a challenge that we can master together.
In this webinar…
we will demonstrate Microsoft 365 compliance features and functionalities as well as show scenarios on how you can deploy compliance for your business apps and devices. You will learn how to secure and protect your data and provide different audit reports depending on industry or type of the cloud services you are using.
Join us for this webinar to understand how Microsoft 365 can meet your organisation's compliance requirements and discover the best practices for using compliance features in Microsoft 365.
* Expert
«New technology is always an inspiration – learn it, master it, and deploy business value»
Vladimir Meloski
Messaging and Office 365 Architect
* * *
* Moderator
"We help our customers in their individual journey to the (Microsoft) Cloud."
Andreas Schmid
Principal Product Manager
* * *
## Request recording now
**Please add and configure the hidden fields**
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Set the "Default Value" for example to: ${data.topic_m}
This is Eloqua Landingpage 1018
*Pflichtfelder
Unsere Datenschutzbestimmungen inklusive Online-Datenschutzerklärung sowie die Möglichkeiten zum Widerruf der Datenbearbeitung oder Abmeldung von Newsletter finden Sie hier: Datenschutzbestimmungen
* * *
Spread the Word!
Wir freuen uns über Ihre Shares, Likes und Kommentare auf Social Media
* 
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* 
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### Your appointment
Choose a call back date*
Please select
__
* * *
### Your contact details
Company*
__
First name*
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Name*
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E-Mail*
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Phone number*
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You will receive an appointment confirmation by e-mail.
Request consultation
* * *

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* * *
#  Swiss FinTech
###  Startup Map January 2020
Each month, Swisscom publishes a market overview of Swiss FinTech startups with a categorisation based on the following areas of activity:
* Investment Management
* Deposit & Lending
* Payment
* Banking Infrastructure
## Criteria for putting the start-up on the map:
A FinTech startup was established less than ten years ago, is located in Switzerland, focuses on business model innovations and new technologies in the financial sector, and has not yet reached the target degree of maturity.
* * *
Open PNG (1.4 MB)
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
1
Business manager
Each month
Technical detail
* * *
Spread the Word!
We look forward to your shares, likes and comments on social media
* 
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* * *
* * *
# IP Peering and Transit
* * *
* * *
* * *
Our offer includes IP Peering & Transit connectivity via 1GE and 10GE connections to different locations in Switzerland, Europe, North America and Asia.
* * *
* * *
* * *
* * *
**What we offer
**
* * *
* * * *
* * *
###  Transit
IP Transit offers global Internet connectivity. Different profiles and models are available (flat fee as well as usage-based). If required, we can also make an offer that includes protection against DDoS attacks.
* * * *
* * *
###  Interconnect Peering
Interconnect Peering offers connectivity to the Swisscom end customer base. This is a share-based peering model, which includes a certain amount of free data traffic. If one of the parties exceeds their share, it has to provide compensation to the other party.
* * * *
* * *
###  Basic Peering
Basic Peering offers connectivity to the Swisscom end customer base. Different profiles and models are available (flat fee as well as usage-based). In addition to private peering we also offer public peering via Swiss-IX for smaller bandwidths.
* * * *
* * *
###  Caching
A combined collocation-peering model in which the customer provides and delivers contents for the Swisscom end customer base over servers (customer-owned hardware) in the Swisscom data centre. A limited peering capacity is included in the offer in order to fill the servers with contents.
* * *
* * *
* * *
* * *
**Our strengths
**
* * *
International Internet backbone
Worldwide > 300 peering partners
Professional backbone and peering-management guarantee first class performance
Proactively managed Internet backbone with regular quality tests by CNLAB*
Reliable, DDoS-protected backbone
* Independent technology company that focuses on Internet technologies
* * *
* * *
* * *
**Interested?**
Did one of our products or services appeal to you?
Please feel free to contact us without any obligation!
****
Contact
* * *
* * *
* * *
**Interconnection points
**
* * *
* * *
* * *
* * *
* * *
International interconnection points available on request. The Service Access Point (SAP) is
on the interface of the IP-Plus router/switch. The customer is responsible for organising
the connection between the customer router and IP-Plus router (cross-connect).
* * *
* * *
* * *
* * *
**Basic requirements
**
* * *
The following requirements must be met:
* The customer accepts the Swisscom Peering Policy
* The customer has its own AS (autonomous system) and own IP addresses
* The offer is only available via the given exchange points
* The customer is responsible for the connection between the IP-Plus router/switch and the customer infrastructure
* Other conditions apply in accordance with the Swisscom product description
Requirements for Interconnect Peering:
* Shared bandwidth of at least 500 Mbps (in and outbound)
* Geographic redundancy (at least two separated interconnection points)
* Operation of a 24x7 NOC and trouble ticketing
* All traffic exchanged between the two networks must travel via direct routes
* * *
* * *

text: #  Set up Bluewin e-mail
On this page:
Using e-mail on your phone or computer: how to set up your Bluewin e-mail in another program (e.g. in Outlook or on your iPhone).
##  Set up yourself with instructions
What you need
* Your Bluewin e-mail address
* Your e-mail password (not the same as your Swisscom Login password)
You set the password when you created your e-mail address. Forgotten your password? Create a new one in My Swisscom(opens in new tab).
###  For which device do you need instructions?
_****​_
Smartphone
_****​_
Smartphone
_****​_
Computer/­Laptop
_****​_
Computer/­Laptop
For business customers: Instructions for Smartphone(opens in new tab) or Computer/Laptop(opens in new tab).
##  Server settings and expert help
Use the Swisscom server data to set up Bluewin e-mail on your device.
We can help you in the Swisscom Shop, on the phone or on site (charges apply).
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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* * *
* * *
# Spectrum Management
* * *
* * *
Spectrum Management governs the transfer technologies approved for use on subscriber access lines (TAL) and the associated utilisation in the copper network, and describes the process for approving new copper transmission technologies.
* * *
* * *
**Your benefits**
* * *
* * *
Spectrum Management ensures fault-free operation in the copper-based Swisscom access network for all telecommunications service providers and therefore enables optimum performance of the broadband offers in the copper network.
* * *
* * *
**Contract documents**
* * *
* * *
* __
Price Manual Spectrum Management
(PDF file, 48 KB)
* __
Technical Manual Spectrum Management
(PDF file, 781 KB)
* * *

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* * *
# Menzli Sport
* * *
“Response times are now shorter, so customers can enjoy their winter holidays with good customer service.”
Gian Marco Menzli owner Menzli Sport
Smooth collaboration thanks to branch networking and cloud-based IT
Menzli Sport’s central IT system, with its unpredictable operating costs, needed to be replaced. At the same time, Gian Marco Menzli opted for a new communications solution that brought significant benefits for his staff and customers.
The challenge: increasing expectations for customer service
Multi-location services are part of Menzli Sport’s everyday business, which is why seamless data synchronisation between different branches is especially important.
The result: fast response times and satisfied customers
By replacing its entire IT and communications solution, the company ensured that operational costs would no longer cause unpleasant surprises. The new cloud-based communications solution enables it to respond to queries more quickly, not just by telephone or e-mail, but also via chat. The customers love it.
The whole story as a PDF
Product used
Smart Business Connect
The combi package for Internet, telephony and service for SMEs with advanced telephony requirements.
More
Business Network Solutions
Offers you a secure, modern and flexible network solution that can you can continuously adapt to the specific needs of your SME.
More
More testimonials
Chrischona international
Easier cross-border communication and centralised administration.
Find out more
Spitex Nebikon-Altishofen
A comprehensive service for a fixed monthly price.
Find out more

text: Energy Air – the big summer finale. The Energy Live Session concert series featuring the Energy Star Night at Zurich Hallenstadion as well as other events in small and stylish venues has been hosted by Swisscom since 2014.
About the partnerships

text: # Edge Security & Zero Trust
Cybersecurity for your
company
The rapidly growing number of enterprise applications hosted both on premise and in the cloud present an increasing challenge both in terms of protecting your company’s infrastructure and employee access. With our edge-based solutions, you can improve the flexibility and security of your cloud services without compromising on performance.
Attack support
## Zero Trust networks and why you should opt for Cloud Security
Cloud Security seamlessly adapts to your infrastructure and stops attacks directly in the cloud. Our AI-based global system continually learns from millions of prevented attacks to keep improving. Zero Trust is a high-level strategy that assumes that individuals, devices and services that are attempting to access company resources, even those inside the network, cannot automatically be trusted.
## What we offer
### Fast and secure access
Users can access the business applications they require any time and anywhere on any device, making high latency and packet losses a thing of the past.
### Early threat detection
The integrated threat protector identifies, blocks and mitigates threats such as malware, ransomware, phishing or data exfiltration before the damage occurs.
### Cost-efficient solution
Companies with complex network infrastructures benefit from a simple and cost-efficient solution for remote app access.
## Your options
### Web application firewall
Employ robust web application firewall (WAF) technology to protect your public website, web application or mobile app from Internet threats, such as malicious file execution, SQL injection or cross-site scripting, without compromising application performance. Internet security threats are identified and blocked before they reach the data centre.
### DDoS protection
Comprehensive cloud-based DDoS protection for applications, globally distributed data centres and network infrastructure. Ensure the continued availability of your digital services and protect them against even the largest, most sophisticated professional attacks.
### Highly available DNS
Move your DNS from your own infrastructure to globally distributed servers in the CDN cloud. In addition to improving global access times, your digital assets remain completely available because your DNS is now protected against DDoS attacks.
### Bot management
Bot management offers a flexible selection of options for dealing with bots on publicly accessible portals, such as web shops, online banking and customer logins. It helps you increase security, gain more control over your website or web shop and reduce unwanted operations through active control.
## Optimum security. Always and everywhere.
### Secure access
The Swisscom Secure Access solution provides employees with secure access to company applications at any time and from any location. It promotes the mobility of your employees without compromising security.
### Evolving security threats
Security threats are increasing and becoming ever more aggressive. The area of attack for companies is growing all the time. Traditional data centres can no longer keep up with modern DDoS attacks and threats.
### Strong protection
Swisscom Secure Access offers robust protection against security threats, including DDoS attacks. Its state-of-the-art technology protects your business from serious cyberattacks and provides a reliable security infrastructure.
## Our partners
## Your contact person
Basilio Carnuccio
Sales Manager

text: Security threats are increasing and becoming ever more aggressive. The area of attack for companies is growing all the time. Traditional data centres can no longer keep up with modern DDoS attacks and threats.
### Strong protection
Swisscom Secure Access offers robust protection against security threats, including DDoS attacks. Its state-of-the-art technology protects your business from serious cyberattacks and provides a reliable security infrastructure.
## Our partners
## Your contact person
Basilio Carnuccio
Sales Manager
(opens in new tab)
Tel.+41-58-223 26 69
Contact expert

text: # We are ready for your enquiry about Microsoft Dynamics consulting.
## **I am interested in
Microsoft Dynamics consulting**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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Michael Hvidt
* Our authors
* Our authors
# Michael Hvidt
## DevOps Engineer
Swisscom AG
__E-Mail
## More articles by Michael
Insights
Das Praxisorientierte Studium: PiBS Informatik bei Swisscom
Michael Hvidt
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

text: ## Enterprise Connect, network solution for SPAR
#  «Enterprise Connect is a full-service solution for networking our sites.»
Wolfgang Mähr, IT Director, SPAR
The ability to network SPAR’s new stores flexibly and quickly optimises operating costs and provides a tailored solution for each site. SPAR easily connects new stores to the network with a single mouse click thanks to Enterprise Connect from Swisscom.
##  SPAR​
* 192 stores across Switzerland
* Approx. 2,000 employees
* Stores in 45 countries
##  The project with Swisscom
* Rapid activation, upgrades and modular add-ons
* Low operating costs alongside substantially higher performance
* No hardware investment and no technological risk
###  Challenge
Due to an acquisition and a growing store network, SPAR needed to network its locations rapidly and efficiently. In addition, its vigorous growth required a highly flexible and rapid response to changing business requirements. SPAR therefore needed a service solution offering both maximum investment protection and unlimited scalability.
###  Solution
Enterprise Connect gives SPAR a customised solution that meets all its business needs, from WAN, LAN and WLAN to PWLAN and security. Thanks to its own central dashboard, the company can keep operating expenses low and manage with minimum resources. Minimal management is required from the network manager, who can perform optimisations quickly and easily. SPAR assembles the necessary Enterprise Connect modules on site, according to its requirements, thus reducing its operating costs. In addition, the network can be quickly and easily adapted to specific needs with the click of a mouse, while at the same time providing maximum IT security protection.
###  These Swisscom products aresuccessfully used by SPAR
##  Enterprise Connect
Order, interact and respond to requirements quickly in real time via an online dashboard using virtualised network services.
To the offer
* Facebook(opens in new tab)
* X(opens in new tab)
* Linkedin(opens in new tab)
* Xing(opens in new tab)
* WhatsApp(opens in new tab)
* E-Mail
* Print
* Copy link

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Event Network Solutions
We implement a scalable infrastructure at the venue to meet all connectivity requirements. In addition, we take care of the material and transportation. And because your schedule is a "non moving target", we guarantee a timely implementation.
System Integration​
By working with the world's leading connectivity providers, you don't have to worry about material procurement. We provide the material you need for the duration you need it. Choose the best vendors and work with the best partners (local and global) for both hardware and execution. Our experience in onboarding and working with partners makes us extremely cost effective.

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Engineering & Technology
* Careers
* Education & study
* getIT Insight
* Jobs
* Contact
* Events
* Your application
* FAQ
* Working at Swisscom
* Engineering & Technology
* Sales & Services
* Corporate Functions
* Business & IT Consulting
* Security-Jobs
* SAP-Jobs
* Junior Program
* DevOps Riga_new
* DevOps Rotterdam_new
* Your future career
* Careers
* Education & study
* getIT Insight
* Jobs
* Contact
* Events
* Your application
* FAQ
* Working at Swisscom
* Engineering & Technology
* Sales & Services
* Corporate Functions
* Business & IT Consulting
* Security-Jobs
* SAP-Jobs
* Junior Program
* DevOps Riga_new
* DevOps Rotterdam_new
* Your future career
Button?
Ready for innovation
# Engi­neering & Tech­nology
__Go to current vacancies
Building the future
Swisscom is much more than the leading provider of communication, IT and entertainment in Switzerland. We are also doing ground-breaking work in areas such as Artificial Intelligence, Internet of Things and Cloud. As part of Swisscom, this means that, in your work, you are helping to develop the technologies and solutions of tomorrow.
What you do is who we are.
Working here
Agile Coaches
Application Engineers
Cloud Solution Engineers
Cyber Security Analysts & Engineers
Data Analysts
Data Scientists
Database Administrators
DevOps Engineers
Enterprise Architects
ICT Architects
ICT Service Managers
ICT Supporters
ICT Technicians
Lead Engineers
Lean Area Engineers
Lean Area Owners
Lean Cluster Engineers
Lean Cluster Owners
Lean Masters
Network & Operational Engineers
Product Owners
Release Train Engineers
Robotic Process Automation Engineers
Scrum Masters
Security Operation Managers
Software Developers
Software Engineers
Solution Architects
Solution Designers
Solution Engineers
Solution Train Engineers
System Engineers & Specialists
Test Engineers
Tribe Chiefs
## An insight into our work
We are doing pioneering work in the field of Engineering & Technology – with the latest technologies and methods. Security and stability are key.
IT Security
DevOps at Swisscom
Tech Stack
Network & infrastructure
Data, Analytics & AI
Cloud
Site Reliability Engineering
Internet of Things
__
## IT Security
We are making IT more secure, with a comprehensive infrastructure, a sustainable security culture and the latest technologies. To fend off attacks, we employ artificial intelligence, which detects hazards and initiates countermeasures automatically. This approach is clearly in evidence at Swisscom’s 24/7 Security Operations Center. The goal: to offer the best protection for our customers, partners and Swisscom.
More about Security@Swisscom
Cyber Security Jobs
At Swisscom
## On track with DevOps
System Thinking, Feedback Loops and Continual Experimentation & Learning: Since 2015, many areas within Swisscom have been working in accordance with DevOps principles. In this agile and technological diverse environment, our 900 IT experts are devoted to developing new products and secure solutions and delivering the best quality of service. The goal: to be the #1 DevOps team in Europe by the end of 2025.
More about DevOps
Martin Thalmann · 4 min
Maturity Check
Reflection on DevOps maturity
DevOps Lifecycle Facts (0:26)
## Our Tech Stack

text: More about DevOps
Martin Thalmann · 4 min
Maturity Check
Reflection on DevOps maturity
DevOps Lifecycle Facts (0:26)
## Our Tech Stack
Our IT experts are taking Swisscom to the next level with a varied Tech Stack. Our application and tool portfolio is currently undergoing a comprehensive cloud-native transformation using state-of-the-art technologies and engineering practices as appropriate for the specific situation and context. Each team is individually responsible for selecting the technologies and practices to be adopted. The goal: performance, stability and high availability.
## For a networked Switzerland
Every day, we are striving to provide 100% network coverage throughout Switzerland and 5G technology that transcends all boundaries. This involves testing new applications from the very early stages with a view to optimising their time to market. The goal: a network that remains Switzerland’s best network in the future.
Swisscom network facts
Our network
Ready for digital opportunities
Christoph Aeschlimann · 10 min
## Better with AI
With over 250 AI experts, we have one of the largest teams in Switzerland working on and researching new artificial intelligence applications. We are particularly interested in the automatic evaluation of data and the insights it provides. One area of focus is the smart monitoring of (end-to-end) customer solutions. The goal: to continuously improve our products and services and make them even more secure.
AI at Swisscom
Swisscom Digital Lab @ EPFL:
innovation & inspiration
Anouchka Ganivet · 2 min
Mobility Insights for smart decisions (2:45)
## Our Cloud journey
Our work goes far beyond our Public Cloud offering: we also develop and operate our own Private Cloud products. A total of four complete Cloud platforms are being developed by our Cloud teams and managed for our customers. Our teams also provide the infrastructure. What’s more, as part of our Cloud journey, we have also become a member of the Cloud Native Computing Foundation.
Objective Cloud – Our transformation principles
Kristina Vajnand Golesworthy · 10 min
More about Cloud
Cloud Native
David Zimmerli · 3 min
## Well on our way with SRE
The Site Reliability Engineering approach to software development was initially introduced by Google and has since become standard practice. At Swisscom, we are starting our SRE journey by establishing this approach internally. Implementing SRE is, in part, the responsibility of our Reliability Champions. It has also involved the establishment of an SRE Community of Practice. The goal: high system availability and stability.
SRE & DevOps – Competitors?
Michael Ludwig · 6 min
## Interconnectivity with IoT
We have greatly expanded our IoT portfolio based on state-of-the-art networking technologies such as NB-IoT, 4 and 5G as well as LoRaWan, which we also offer internationally. The IoT tech team is also developing state-of-the-art solutions of all sizes and complexity and working with Cloud providers such as Azure or AWS whilst also providing Data Science and Machine Learning services. The goal: today’s solutions for tomorrow's business.
More about IoT
IoT event series
IoT audio experience (de)
# Ready for Swisscom

text: More about IoT
IoT event series
IoT audio experience (de)
# Ready for Swisscom
Familiarise yourself with our working environment and the application process.
What you do is who we are.
Why Swisscom
Your application
## Stay informed
Connect with our opinion leaders on LinkedIn.
Christoph Aeschlimann
CEO
Roger Wüthrich-Hasenböhler
Chief Digital Officer
## Events for you
Expand your knowledge and your network. Also learn more about Swisscom as an employer.
Go to Events
## Keep in touch
Are you inspired by our projects and areas of focus? Grow your network and help us shape tomorrow.
Catherine Schubert
Talent Acquisition Manager
__LinkedIn
David Luyet
Head Talent Attraction
__LinkedIn
Or connect with us in another way:
Contact our recruitment team
Our events
Follow us on LinkedIn
getIT Insights – Insights for you
## Careers for you
Explore all the career opportunities on offer and find out which is the best fit for you.
* Ready for the customer experience
## Sales & Services
In Sales & Services, it’s all about inspiring our customers with products and services. In other words, the experience you provide through your passion.
Here, you will gain an insight into our main areas of focus. And find our current vacancies.
More about this career
* Ready for digitisation
## Business & IT Consulting
In Business & IT consulting, it’s all about the digitisation of our business customers. You could eventually become a Product or Process Manager, IT Project Manager or Consultant.
Here, you will gain an insight into our main areas of focus. You will also find current vacancies in this area.
More about this career
* Ready for business
## Corporate Functions
In Corporate Functions, you are a partner to our business units, specialising in subjects such as Sustainability, Marketing and Communication, Strategy, Finance or HR.
Here, you will gain an insight into the diversity of a large corporation. You will also find current vacancies in this area.
More about this career
Careers
Working at Swisscom
getIT Insights
Education & study
Jobs
---

text: #  Enterprise Mobile Global
* Unlimited surfing within Switzerland, the EU/Western Europe and leading business countries
* Premium Speed: up to 2 Gbit/s, including 5G
* Unlimited calls within and between Switzerland, EU/Western Europe and leading business countries
* Multi Device: surf and call on up to 5 additional devices
* Volume discount from 3 subscriptions
##### Price per month
__170.–
for 6 months, then 200.–/month
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
###  Don’t have a My Swisscom Business login? Or looking for advice?
Prefer to give us a call?
0800 055 055
Contact us in writing
###  The best subscription for your SME
###  SME expertise
We are here for you. You can rely on personalised advice and excellent service of our experienced SME specialists.
###  Data security
Maintain control of your mobile subscriptions and devices at all times in the interactive customer portal and protect your valuable data.
###  Transparent costs
We keep our promises and support your SME’s professionalism – with no hidden costs guaranteed.
###  Subscription details
#### Details and tariffs
All prices in CHF including VAT.
You can find all the details and tariffs for our Enterprise Mobile subscriptions here(opens in new tab).
#### Speed
All Premium Speed subscriptions have a 2 Gbit/s upload and download speed. The Enterprise Mobile Europe light, Swiss light and the Enterprise Mobile Data Swiss light with a download speed of 200 Mbit/s achieve an upload speed of 100 Mbit/s.
If more than 60 GB is used in Switzerland per month, the max. upload & download data speed is reduced to 0.5 Mbit/s. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again, national data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab).
If more than 40 GB is used abroad per month, the max. data speed is reduced to 0.2 Mbit/s download and 0.1 Mbit/s upload. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again while travelling abroad, data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab) while travelling abroad.
#### Free data volume
Enterprise Mobile Europe, Europe advanced, Intercontinental and Global subscriptions include 100 MB of free data per month for zones not included in the subscription.
#### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)

text: #### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)
Alaska (USA), Albania, Algeria, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Columbia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macao, Malaysia, Mexico, Moldova, Montenegro, Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, Sri Lanka, St. Croix (US), St. John (US), St. Thomas (US), South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA
Global plus
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville, Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guyana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Monserrat, Mozambique, Myanmar, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Reunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, Solomon Island, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi1, Central African Republic, Chat, Djibouti1, East Timor1, Ethiopia, Equatorial Guinea, Gambia, Guam1, Iraq, Lebanon, Liberia1, Libya1, Madagascar, Malawi, Mauritania, Namibia1, New Caledonia1, Niger, Togo, Yemen, Zimbabwe
Calls only: Cook Islands, Comoros, Falkland Islands, Maldives, Palau, São Tomé & Príncipe, Somalia, South Sudan, Syria, Turkmenistan
1In this country, data transfer abroad is charged at the price for special countries 99.90/10 MB (valid for 365 days).
#### International Calls
The option International Calls includes unlimited calls from Switzerland to the EU/Western Europe, USA and Canada.
* For Enterprise Mobile Intercontinental and Global subscriptions this option is included by default.
* For Enterprise Mobile Europe, Europe light and Swiss subscriptions this option is available for 20.- per month.
* Order International Calls in My Swisscom Business now
#### Multi Device
Surf and make calls with the same number on up to 5 additional devices. The Multi Device option lets you use your tablets, smartwatches, laptops and other additional devices with your mobile subscription. Benefit from additional devices included in the following subscriptions:
* Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–

text: * Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–
Multi Device for 2 additional devices: 10.–
Multi Device for 3 additional devices: 15.–
Multi Device for 4 additional devices: 20.–
Multi Device for 5 additional devices: 25.–
* Order Multi Device in My Swisscom Business now
#### COMBOX®
With a personal COMBOX® announcement, your customers can contact you, even if you are unable to take a call personally.
The Enterprise Mobile subscription includes a free COMBOX® pro package with extended storage space, SMS and e-mail forwarding worth 5.–/mo.
* More about COMBOX®
#### How climate-neutral subscriptions work
Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet-Boxes, TV-Boxes, WLAN-Boxes and smartphones).
The Swisscom network is climate-neutral: Swisscom has been operating its entire network using 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
Devices are climate-neutral: Swisscom’s own products such as Internet-Boxes and TV-Boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We don’t produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects at the same level elsewhere. Swisscom supports various recognised climate protection projects.
* Learn more
###  Additional offer terms
#### Promotion conditions
New Enterprise Mobile Europe subscriptions cost CHF 50.–/mo. for the first 6 months (80.–/mo. thereafter), CHF 38.–/mo. including the SME benefit (68.–/mo. thereafter)
New Enterprise Mobile Europe advanced subscriptions cost CHF 70.–/mo. for the first 6 months (100.–/mo. thereafter), CHF 55.–/mo. including the SME benefit (85.–/mo. thereafter).
New Enterprise Mobile Intercontinental subscriptions cost CHF 115.–/mo. for the first 6 months (145.–/mo. thereafter), CHF 93.25/mo. including the SME benefit (123.25/mo. thereafter).
New Enterprise Mobile Global subscriptions cost CHF 170.–/mo. for the first 6 months (200.–/mo. thereafter), CHF 140.–/mo. including the SME benefit (170.–/mo. thereafter).
* Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Global
---|---
1-2 | 200.–
3-9 | 196.–
10-19 | 192.–
20-49 | 187.–
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:

text: * Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Global
---|---
1-2 | 200.–
3-9 | 196.–
10-19 | 192.–
20-49 | 187.–
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:
* With Enterprise Mobile subscriptions, you cannot switch to a subscription with a lower monthly fee within the first 30 days of signing the contract. This period also applies after switching to a subscription with a higher monthly fee.
* If the customer still wishes to switch to a less expensive subscription within the 30-day period, they will incur a charge of CHF 150.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
NB: The 30-day period is calculated on the basis of the active (non-suspended) days.
Additional conditions when purchasing a discounted device:
* If the customer benefits from a device discount from Swisscom as part of a mobile contract, they cannot switch to a subscription with a lower monthly fee for at least 6 months.
* If the customer wishes to switch to a less expensive subscription within the 6 months, they will incur a charge of CHF 200.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
#### Fair Use Policy
The connections are intended for customary commercial and average private communication between business customers.
For subscriptions with unlimited data volumes, excessive use will be defined as exceeding the following monthly limits (additionally purchased data packages are not taken into account):
* National data volumes in excess of 60 GB;
* Roaming data volume in excess of 40 GB greater;
* National voice communication in excess of 10,000 minutes;
* International and roaming voice communication in excess of 2,500 minutes;
* SMS in excess of 10,000 units.
Abusive use includes in particular (but is not restricted to):
* The forwarding of Swisscom services by Customers to third parties or for other purposes, e.g. reselling or using connections for GSM gateways (router, hotspots);
* Using the connections for machine-to-machine, direct inward dialling and permanent connections, monitoring applications or static use;
* exclusive use abroad of the subscription
Swisscom may, at its own discretion, monitor the Customer’s use at the level of the individual connection (connection/telephone number with all associated (e)SIMs cards) in terms of the types of traffic contained in the relevant subscription. Swisscom will reserve the right to notify the Customer and/or the respective end user of any excessive or abusive use, while at the same time initiating suitable and appropriate measures to prevent any excessive or abusive use of the affected connections, reduce the speed, discontinue service provision or limit it to the maximum permitted volume.
#### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications

text: #### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications
* General terms and conditions of Swisscom for business customers
400.– geschenkt
##  SME benefit
15% off all Mobile subscriptions in your company.
__ Don’t miss out
400.– geschenkt
##  Smartphones and tablets
Order your smartphone or tablet at the same time as your subscription.
__ Go to My Swisscom Business
400.– geschenkt
##  Options and additional services
Extend your mobile subscription with the right options and additional services for you.
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Digitisation
# Swisscom and Ajila digitise the conclusion of contracts
From quick account opening to planning applications with countless enclosures: thanks to the cooperation between Swisscom and Lucerne's Ajila, all processes including the conclusion of contracts have now been fully digitised, meaning printing, signing and rescanning are no longer necessary. This is made possible by a new common platform. In order to underpin the long-term strategic partnership, Swisscom is acquiring a substantial stake in Ajila Holding AG.
Armin Schädeli, Deputy Head of Media Relations
05 December 2019
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Even 20 years after the breakthrough of the Internet, many time-consuming processes in business and public authorities have still not been completely digitised. Customers and citizens often have to print out forms, scan documents, sign them by hand – or even send them in by post. It’s the same picture in the back office, where digitised processes require printing and physical archiving when dealing with external parties for lack of legally binding and reliable digital systems. Swisscom and Ajila from Sursee offer a comprehensive platform to remedy this situation: "Digital Deals" is a cloud solution that enables the complete, legally compliant digitisation of business processes. "Thanks to the new platform, business processes can be handled online without intermediate steps or media disruptions. Swisscom and Ajila are thus supporting companies in their digitisation efforts and enabling them to quickly and securely introduce contemporary customer experiences," explains Roger Wüthrich-Hasenböhler, Head of Digital Business Unit at Swisscom. In addition, to enable legally valid signatures, Swisscom's All-in Signing Service, which fulfils the legal requirements of both Switzerland (ZertES) and the EU (eIDAS), is connected. The first customers of the new platform are already online. Swisscom also intends to use the platform for its own business processes.
## One click instead of 1000 forms
Ajila is contributing its experience in digitising forms and contracts to the partnership: ranging from account opening or insurance claims to driving licence orders, Ajila has already digitised 10,000 forms and contracts for 270 international customers across all industries and lines of business. "Even today, we still encounter authorities and companies that have to manage thousands of forms – this is where we can help to make it one click. For the customer and for the clerk," explains Beat Steiner, one of the founders of Ajila. And Roger Wüthrich-Hasenböhler adds: "Swisscom's experience in the Digital Signing unit and our cloud infrastructure brings together what belongs together to make everyday life easier. We are digitising Switzerland's contracts." Daniel Stöckli, the other founder of Ajila: "We are pooling Ajila's know-how and experience with Swisscom's existing infrastructure." In order to put the cooperation on an optimal footing, Swisscom is acquiring a substantial stake in Ajila. The company from Sursee was founded 16 years ago and today employs 37 people at locations in Sursee and London.

text: Together with partners such as Ajila, Swisscom is positioning itself as the leading trusted service provider in Switzerland and making the simple and secure issuing, use, storage and authorisation of basic documents and certificates possible. "In this way, we are supporting companies and administrations in the complete digitisation of their business processes, thereby making life slightly easier for end customers," explains Roger Wüthrich-Hasenböhler.
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Abdurixit Abduxukur
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# Introduction to RPA
##  When robots rationalise routine work
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Repetitive work is one of the most mundane daily working tasks. But this doesn’t have to be the case in the age of digitisation, where software robots can take care of it, enabling employees to use the time to engage in work of a more fulfilling nature. In this way, Robotic Process Automation bridges missing interfaces and takes digitisation a step further.
Text: Andreas Heer, Images: iStock, 7 october 2019
Business cards are a prime example of the dilemma faced by digitisation. These relics from an analogue past continue to be used in the age of Xing and LinkedIn. Whenever we meet interesting people, we exchange business cards, only to have to transfer their contact data manually into Outlook or our CRM system. A laborious routine task that involves a high margin of error. And when we finally have the data in one system, we cannot transfer it to another, because the two applications cannot talk to each other, let alone agree on a suitable format in which to exchange the data.
###  Software robots automate routine tasks
We can employ the aid of a scanner app if we often have to digitise business cards. This scans in the cards with their various designs, converts the contact data using text recognition and inserts it into the correct fields. Ideally, the app even offers suitable export functions so that we can transfer our new contacts into our CRM system and Outlook and are able to invest the time saved in keeping our contacts up to date.
This is a prime, albeit very simple, example of Robotic Process Automation (RPA). RPA involves automating recurring routine tasks using software robots that can perform repetitive tasks faster and with far few errors than a human. This saves time and accelerates response times, letting we humans devote ourselves to work that is challenging.
RPA is currently experiencing a veritable boom. This is not surprising in times when data volumes are growing rapidly and the market is demanding ever more efficient processes. According to Gartner, RPA is the fastest growing area of business software. Last year, RPA providers registered a whopping 63% increase in revenue over the previous year.
###  RPA is not BPA
RPA should not be confused with Business Process Optimisation/Automation, which involves the automated handling of entire processes that, for example, use certain keywords to automatically respond to e-mail inquiries sent to customer support. RPA, in contrast, automates individual steps in a process. A software robot can, for example, copy and paste support requests that cannot be answered automatically into another system.
Process optimisation is usually part of Business Process Management (BPM). RPA can be an optimisation measure within such a framework. However, RPA is also often used to accelerate an existing manual process without changing the workflow.
###  A lot of data processed faster

text: Process optimisation is usually part of Business Process Management (BPM). RPA can be an optimisation measure within such a framework. However, RPA is also often used to accelerate an existing manual process without changing the workflow.
###  A lot of data processed faster
The use of RPA makes sense wherever large amounts of data have to be entered manually or changed on a regular basis. Such work is not only laborious for employees, but also involves a large margin of error. Typing the number of a house the wrong way round means that post arrives late. And typos in an e-mail address generate error messages instead of positive customer feedback. RPA reduces error rates and lets employees devote their time to more meaningful tasks.
The examples already provide an indication of where RPA can be put to use: in processing customer data such as inquiries, orders, invoices or changes of address. Software robots accordingly often work in departments that are in direct contact with customers, or at least their data: sales and support, but also marketing and accounting or invoice processing.
However, RPA has a lot more to offer than this. Combined with artificial intelligence models, software robots can also automate manual decision-making processes, such as the processing of error messages. Humans are only involved where the next steps require manual intervention.
###  The more complex the better
A lot of data and systems, some of which lack the appropriate interfaces with each other, are the preferred working environment of software robots. Such environments can be found in companies that have a large customer base: banks and insurance, healthcare, telecommunications and retail companies.
Such companies mostly have a heterogenous UT system landscape with a lot of legacy systems. Staff have to duly devote a lot of time to entering data manually or copying data back and forth between different applications. Such a constellation is predestined for RPA because the potential time savings more than offset the costs involved.
RPA is becoming an increasing focus of another sector: online retail. The use of software robots is on the rise as sales increase and delivery times get increasingly shorter, cushioning workloads during busy periods, which is in turn further driving the boom in RPA.
Free PDF →
Whitepaper
Robotic Process Automation
Standard processes in companies can be automated easily and effectively. Get to know the advantages of RPA and find out where RPA can be used.
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Robotic Process Automation
Standard processes in companies can be automated easily and effectively. Get to know the advantages of RPA and find out where RPA can be used.
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Data-driven business
#### The fuel for the business of the future
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Data-driven business
#### The fuel for the business of the future
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Reference, SAP blog
#### Better Business-to-Employee Experience with SAP Fiori
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Reference, SAP blog

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#### The fuel for the business of the future
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#### The fuel for the business of the future
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Reference, SAP blog
#### Better Business-to-Employee Experience with SAP Fiori
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Reference, SAP blog
#### Better Business-to-Employee Experience with SAP Fiori
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Process efficiency thanks to data-driven business
#### Combined correctly, proven technologies offer genuine added value
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Process efficiency thanks to data-driven business
#### Combined correctly, proven technologies offer genuine added value
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Wuming Zhang
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##### Article gynhealth GmbH
# “People are at the heart of what I do”
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Dr Bettina von Seefried wants to work flexibly – whenever, wherever. That is why she decided to use the curaMED practice information system.
Text: Swisscom, Image: gynhealth GmbH, 10\. Juni 2021
At gynhealth, it doesn’t matter whether a doctor finishes writing up a patient’s medical record at 5 p.m. at the practice or at 9 p.m. on her laptop at home. «For me, modern working means that I can always have access to my patients’ files wherever I am, while data protection and data security are guaranteed at all times,» says Bettina von Seefried. «The curaMED practice information system enables me and my team to do just that.»
### By women, for women
Bettina von Seefried is a gynaecologist. She has been running the gynaecological practice gynhealth in Zurich since 2015, operating under the motto «Women for Women». It has three locations and 28 employees – and the accountant is the only man among them. «Many of my female employees work part time. They pick up their kids from nursery after work or take them there in the morning at set times. We all have various commitments in our personal lives,» says Bettina von Seefried. «Flexible working is absolutely essential for us.»
«Flexible working is absolutely essential for us.»
Dr. med. Bettina von Seefried
### More time for patients – and for herself
Bettina von Seefried explains that her patients can reach her at almost any time of the day on her mobile phone, by email or on WhatsApp. «The cloud-based solution means I don’t always have to be on site and travel from one location to another to view each patient’s file.» She can do this on her mobile, tablet or laptop wherever she is. «This saves me a trip to one or two of the practices. At the end of the day, there is more time for my patients – and for myself.»
### Financial advantages thanks to electronic billing
At gynhealth, they have long since gone paperless. Appointments, prescription ordering, image archiving, practice organisation, billing – everything is digital.
«Electronic billing in particular gives me financial security,» says Bettina von Seefried. «I can bill electronically directly from curaMED using curaBILL. This approach to billing is really worth our while,» she says. This is because the eBills are sent directly to the health insurance companies, meaning that they are always paid on time. At the end of the year, her practice did not report any significant losses due to unpaid patient bills.
### A strong partner by your side

text: ### A strong partner by your side
When Bettina von Seefried decided on curaMED and curaBILL, data protection and data security played an important role in addition to flexibility. «I work with sensitive data. Medical confidentiality must be maintained at all times, and we must always comply with the law. It is important to me that I have a strong partner by my side to achieve this, so I completely trust an established Swiss company of this size and with this experience to do the job», she explains.
While Swisscom Health takes care of these requirements, Bettina von Seefried has more time for the essentials: «People are at the heart of what I do, be it a patient or a member of staff, and digitalisation enables me to keep it that way.»
More about gynhealth GmbH
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### This is curaMED
* Cloud-based software
* Standardised software with flexible design options
* Clear schedule
* Consultation type and services stored in the schedule
* Audit-proof debtor management
* Can be combined with curaBILL billing management system
* Interfaces with image archiving system PACSonWEB is constantly being further integrated
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Advice desired
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### Gynhealth GmbH uses these Swisscom Health products
#### Medical practice information system 4.0
The web-based medical information system **curaMED** makes daily life easier for GPs, hospital doctors, therapists and staff, facilitating efficient electronic documentation any time, anywhere.
> Go to offer
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#### Medical practice information system 4.0
The web-based medical information system **curaMED** makes daily life easier for GPs, hospital doctors, therapists and staff, facilitating efficient electronic documentation any time, anywhere.
> Go to offer
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#### Debtor management
The billing management system **curaBILL** facilitates lean administration – regardless of your practice's software. Billing and debtor management are outsourced. Costs reduced.
> Go to offer
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#### Debtor management
The billing management system **curaBILL** facilitates lean administration – regardless of your practice's software. Billing and debtor management are outsourced. Costs reduced.
> Go to offer
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A win for patients and doctors
#### A benefit for patients and doctors
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#### A benefit for patients and doctors
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#### Patient safety at the heart of updated medication tool
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#### Patient safety at the heart of updated medication tool
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#### Pre-financing ensures liquidity
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Pre-financing with curaBILL
#### Pre-financing ensures liquidity
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The latest drone technology
# “A milestone for drones in Switzerland”
ETH and Swisscom team up: For the first time, a networked drone has flown a 70-kilometre route – above Lake Neuchâtel. Controlled via the Swisscom network, envisaged by the ETH. Why and how it did so is explained by ETH professor, Roland Siegwart, one of the world’s leading robotics experts and Roger Wüthrich-Hasenböhler, Chief Digital Officer and Head of Digital Business Swisscom.
Denise Liebchen, Corporate Journalist
25 January 2019
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## Roland, Roger - your connected solar-powered drone has just completed its maiden flight with flying colours. At the beginning of January, it flew through western Switzerland airspace for two hours. How do you feel?
Roland Siegwart: It’s a milestone for us and for Switzerland as a centre of drone technology, and was met with huge enthusiasm. This maiden flight is an impressive example of what advanced drone technology can achieve with a strong mobile network. We can now cover vast areas with autonomous drones and easily control missions from the desktop over the mobile network.
Roger Wüthrich-Hasenböhler: I’m thrilled. The solar-powered drone glided silently through the air following a complex flight path. This flight proves that we have the technology to implement ambitious drone missions like this.
The complex route of more than 70 kilometres was covered fully autonomously by the solar-powered drone based on data transmitted in real time over the Swisscom mobile network.
## How did you come to team up with Swisscom, Roland?
I’ve been working with Roger Wüthrich-Hasenböhler and others at Swisscom for several years in the context of start-up support and DigitalSwitzerland activities. Swisscom is one of the strongest champions of innovation and entrepreneurship in Switzerland. It has made a decisive contribution to the current excellent ecosystem of research, start-ups and business. This impressive cooperation on long-distance drone flights is just one example.
## What's your incentive?
Roland Siegwart: Swiss universities, the Federal Institute of Technology and the Federal Institute of Technology Lausanne (EPFL) in particular, along with their start-ups, have pioneered drone development. I aim to firmly establish Switzerland as world leader in professional drone technology. However, aside from outstanding research and start-ups, this also calls for strong cooperation with network operators and air traffic control and lots of test flights. We want Switzerland to be the first country in the world to seamlessly integrate drones into civil airspace. Our flight is the first major milestone on the way.
## Roger, why is Swisscom supporting this drone project?
We want to ensure that Switzerland keeps and extends its pole position in drone technology. To do so, we have to digitise the currently unmonitored airspace below 600 metres and create the prerequisites for controlling commercial drone traffic reliably and efficiently. This calls for an extensive, high-performance network to transmit data to the drone in the air and thus ensure safe flying.

text: ## Roger, why is Swisscom supporting this drone project?
We want to ensure that Switzerland keeps and extends its pole position in drone technology. To do so, we have to digitise the currently unmonitored airspace below 600 metres and create the prerequisites for controlling commercial drone traffic reliably and efficiently. This calls for an extensive, high-performance network to transmit data to the drone in the air and thus ensure safe flying.
“The flight highlights the importance of a well-oiled ecosystem of research, start-ups, business and public authorities.”
Roger Wüthrich-Hasenböhler
The flight highlights the importance of a well-oiled ecosystem of research, start-ups, business and public authorities. The combination of research, innovation and implementation between the Federal Institute of Technology and companies like Swisscom is a key to successful innovation projects that create jobs and boost innovation within Switzerland.
## Why does a drone have to be connected at all?
Roger Wüthrich-Hasenböhler: There are said to be more than 100,000 private drones in Switzerland today. These are operated directly by remote control. However, if a farmer wants to analyse his fields with a drone, he needs one that flies autonomously, controlled by a computer, without him having to be there. A connected drone knows where it has to fly and it can send data to a robot in the field so it knows where to irrigate and fertilise the soil. The drones correct their flight path thanks to sensors by the Swiss start-up, Involi, which are mounted on our masts.
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Less fertiliser and no more water or food wastage: A visionary smart farming project from the Federal Institute of Technology. Swisscom is supporting it by connecting the drones so that they can transmit the necessary information. Total length of ETH Zurich video 01:48 min.
## How will the way we use drones change in the upcoming years?
Roger Wüthrich-Hasenböhler: Commercial use of drones is still in its infancy. The future holds undreamed-of use cases in practically every industry. This is why further regulations need to be officially put in place to ensure safe operation.
Roland Siegwart: I’m confident that drones are going to become a naturally accepted, valuable tool within the next few years. They will analyse farmland daily, search for people lost in the mountains or buried in avalanches, support the fire service or even check the safety of bridges and other infrastructures. In doing so, they will improve the sustainability of agriculture, save a lot of human lives and considerably reduce the risks for search and rescue parties.
## What is smart farming?
Smart farming enables the continuous monitoring of fields, the analysis of crop growth and health and any necessary interventions. Water or fertiliser shortages or pest damage can thus be detected at an early stage and targeted countermeasures taken. The use of pesticides can thus be decreased by 10 to 100-fold.

text: ## What is smart farming?
Smart farming enables the continuous monitoring of fields, the analysis of crop growth and health and any necessary interventions. Water or fertiliser shortages or pest damage can thus be detected at an early stage and targeted countermeasures taken. The use of pesticides can thus be decreased by 10 to 100-fold.
Switzerland has a long tradition in sustainable agriculture and leads the world in technologies required for smart farming such as robotics, sensor technology and artificial intelligence.
The “Swiss Smart Farming” Matterhorn project by DigitalSwitzerland aims to develop Switzerland into one of the foremost countries in smart farming technology and thus make a significant contribution to global food sustainability.
The flight over Lake Neuchâtel has shown for the first time that a drone can stay in the air on its own for several hours – without being controlled by farmers, for instance.
The aim is to push ahead at full speed with smart farming technology through a steadily growing consortium of partners from universities, industry, start-ups and the political sphere for the good of humanity and nature.
Go to DigitalSwitzerland
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## Roland Siegwart
Roland Siegwart (1959) is professor at the Federal Institute of Technology Zurich. The robotics research laboratory headed by him occupies a pole position worldwide. He is co-founder of some high-tech start-ups. Siegwart’s research laboratory has been responsible for a number of impressive achievements: 15 years ago, the world’s first quadrotor drone flight; various records for solar-powered drones that stay in the air for several days, the first fully autonomous flights with cameras.
## Roger Wüthrich-Hasenböhler
Roger Wüthrich-Hasenböhler was head of Swisscom’s SME division prior to being appointed the Head of Digital Business in 2016. As Chief Digital Officer, he is responsible for drawing together, coordinating and supporting Swisscom start-up initiatives, such as the StartUp Challenge, Pirates Hub and activities of the Swisscom outposts in Silicon Valley and China. He is the Chairman of localsearch.ch and member of various other Boards of Directors, including Axpo Holding AG.
* ### Swisscom, 25 January 2019
#### The farmer goes digital
_Read the article_
### Skyguide, 5 December 2018
#### Swiss mobile network is suitable for controlling drones
_Go to press release_
### Swisscom, 13 December 2018
#### University partnerships At the pulse of research
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Digital health data
#  “Data protection must not be a matter of price”
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There has always been a duty to protect health data. With growing digitalisation, this topic is receiving even more attention. Service providers and providers of IT systems both have work to do.
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Text: Roger Welti, Images: ©iStock, ©Alamy, ©Keystone, 14 december 2017
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The electronic patient record (EPR) is providing the impetus for discussions about data protection and data security in the health care sector – among friends and among the experts. According to the Swiss eHealth Barometer 2017, fully 65 percent of the population trust the agencies working with the EPR to protect patient data – not a bad figure. However, the health care professionals are more sceptical. 35 percent of doctors and 42 percent of pharmacists wouldn’t offer their patients an EPR for reasons of data security. What are the challenges involved in protecting electronic patient data? We asked around – by consulting the Federal Office of Public Health (FOPH), asking service providers and looking at sites run by providers of IT systems.
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###  Paradigm shift makes awareness necessary
The digitalisation of the health care sector, and the EPR in particular, are permanently changing the power relationships in the handling of medical data. For the first time, the patient is permitted to view his or her data, and can also control the access to this data. The days when an unspecified group of people had access to a patient’s health data – without his or her knowledge – are over. “We are experiencing a paradigm shift,” agrees Salome von Greyerz, the head of the Health Strategies department at FOPH. “This is forcing the service providers to develop a greater awareness of the topic of data protection.”
However, awareness is only part of the process. Technical solutions that fulfil the new requirements are also needed. “The requirements for authentication will only increase at hospitals and other service providers,” von Greyerz points out. The new login processes need to be compatible with the treatment procedures to ensure that efficiency and quality standards are maintained. “There are very successful examples of service providers and experienced technology partners finding good solutions for this through intensive, constructive collaborations,” says von Greyerz.
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###  Outsourcing to professionals merits examination
These solutions do, however, come at a price, as the FOPH also knows. However, when it comes to the costs involved, Salome von Greyerz is adamant: “Data protection must not be a matter of price.” When the legally required minimum standard for data protection results starts causing additional costs, the service providers will need to address this when negotiating the scheduled payments.

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###  Outsourcing to professionals merits examination
These solutions do, however, come at a price, as the FOPH also knows. However, when it comes to the costs involved, Salome von Greyerz is adamant: “Data protection must not be a matter of price.” When the legally required minimum standard for data protection results starts causing additional costs, the service providers will need to address this when negotiating the scheduled payments.
The FOPH has found the awareness and know-how relating to data protection and data security among provider of IT systems to be remarkably high. The ransomware “WannaCry” and other incidents have, however, shown that there are still a number of vulnerabilities in the primary systems in smaller hospitals in particular, as well as in homes and doctors’ clinics. “Shifting data storage from local systems to the cloud may be an effective remedy for this,” says von Greyerz. The pending updates to the federal government’s eHealth strategy will also involve the formulation of recommendations and accompanying measures in order to lend service providers support for the topic of data security.
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###  Outpatient sector demands remuneration
Yvonne Gilli from FMH also considers the build-up of knowledge to be a central objective. Digitalisation is bringing new challenges in relation to data storage, administration and data exchange for practising physicians. “In terms of medical IT technology, Switzerland lacks a lot of the know-how. This urgently needs to be developed – and at university level,” says Gilli.
However, as Gilli points out, know-how alone won’t suffice. Practising physicians need to be remunerated for the IT services they provide – as well as for their expenses for protecting electronic patient data. “These are not, however, represented in the existing remuneration system,” Gilli explains. There isn’t a country in the world in which sustainably promoting the digitalisation of activities in outpatient clinics functions without co-financing from the public purse. As Gilli says: “This will also be true for Switzerland, even though there is a lack of political commitment to this at present.”
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###  Interest among clinic patients remains low
While service providers already have a number of challenges to overcome when it comes to data protection and data security, the patients are obviously not particularly interested in the topic, says Yvonne Gilli from FMH. “Your average Swiss citizen is primarily interested in having their data available electronically. At the moment, they are asking very few questions about data protection and data security.”
In the inpatient sector, it is impossible to make a generalised statement about the patients’ interest in the topic of data protection. “Within the scope of the Swiss cancer strategy, for example, a much higher awareness can be identified among patients in oncology,” says Caroline Piana, head of the Tariffs, eHealth division at the hospital association H+.
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###  More than just a question of IT

text: In the inpatient sector, it is impossible to make a generalised statement about the patients’ interest in the topic of data protection. “Within the scope of the Swiss cancer strategy, for example, a much higher awareness can be identified among patients in oncology,” says Caroline Piana, head of the Tariffs, eHealth division at the hospital association H+.
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###  More than just a question of IT
Hospitals are facing a particularly big challenge in relation to patient data. This data is processed in all sorts of different IT systems. And these systems are often not interconnected, which can be of advantage in the event of attacks from outside. “One disadvantage, however, is that it is much more difficult for the hospitals to get an overview of all patient data records and incorporate them into the EPR,” as Piana explains. Hospital management needs to define the organisational, technical and process-oriented workflows necessary before any collaboration on an EPR platform becomes possible. “The interface to access an EPR platform is therefore not just a project involving IT technology, but affects all aspects of the hospital as a company, including the organisation and processes,” Piana emphasises.
What about the know-how required for the topic of data protection in Swiss hospitals? The H+ association emphasises the fact that the security of patient data hasn’t only become a priority due to digitalisation. Piana: “The hospitals have their own personnel responsible for data protection, or they are looking to involve recognised experts.” One challenge within the context of the EPR is having sufficient hospital personnel with the necessary expertise. H+ will be offering the corresponding training courses in this area.
At each hospital, management must decide for itself whether to make the knowledge of the topic of data protection available internally, or join forces with other hospitals, or get support from external experts. “Within the framework of risk analysis, the hospitals need to consistently examine whether data security and availability could be efficiently guaranteed by means of internal or external resources, or a combination of both,” says Piana.
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###  Cyber defence team and data protection officer
The complexity of the legal and technical questions relating to data protection means that Swiss service providers will also need to rely on the support of experienced partners. This may be a reason why the planned ICT expenses of hospitals and homes will be relocated from internal operations to external services in the next few years, as a recently published study has shown.

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###  Cyber defence team and data protection officer
The complexity of the legal and technical questions relating to data protection means that Swiss service providers will also need to rely on the support of experienced partners. This may be a reason why the planned ICT expenses of hospitals and homes will be relocated from internal operations to external services in the next few years, as a recently published study has shown.
Providers of IT systems are offering stakeholders in the Swiss health care sector the know-how and technical solutions that the stakeholders themselves are unable, or unwilling, to provide. Swisscom, for example, can draw on years of experience in dealing with data security. Among other resources, the Group has more than 100 security experts at its disposal. How important the provider of IT systems considers the security of patient data to be is also demonstrated by the fact that Swisscom employs its own data protection officer for the health sector. Martin Smock monitors the compliance with all laws and regulations. He is regularly in contact with the FOPH, and is the contact person for the Federal Data Protection and Information Commissioner.
“The protection of data and the personal privacy of customers and patients has utmost priority for us,” Smock emphasises. As a provider of IT systems, we are clearly committed to ensuring that health data is given special protection, and is not evaluated by Swisscom. The sovereignty and rights relating to data always remain with the patient. Smock: “Our technology allows us to contribute to ensuring that patients can actually enforce their rights.”
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text: # blue TV S
* 150+ channels, incl. 60+ in HD
* 30h Replay
Price per month
_​_ 0.–
for 6 months, then 14.90
### Details for blue TV S subscription
#### Available channels
150+ TV channelsThe reception of HD channels depends on the customer's connection speed. |  |
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300+ Radio stationsThe free vTuner app gives you access to more than 25,000 Internet radio channels. |
#### Live Pause
Pause live programmes and continue watching later.
#### Films on demand
Over 4,000 top films from 3.50/filmHD films from 4.50/film, UHD films from 6.50/film. 48-hour rental, with Dolby Digital 5.1.
#### Replay
30h without fast-forwarding Watch programmes up to 30h after broadcast.
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#### Picture quality
UHD (Ultra High Definition): Swisscom Box 21Crystal-clear picture with razor-sharp details thanks to 4 times more pixels than Full HD
Requirement for UHD reception:Internet speed of at least 40 Mbit/s and a UHD-ready television set.
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HDR (High Dynamic Range): Swisscom Box 21 & Apple TV 4KEven greater picture vibrance thanks to heightened contrast and colour intensity
Frame rate: Up to 50 frames/secEven smooth motions and image transition thanks to more frames per second
#### TV on laptop, tablet and smartphone
With the blue TV app, you can also enjoy your Swisscom blue TV on your tablets, PCs or mobiles.
150+ TV channelsCrystal-clear picture with razor-sharp details.
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Over 4,000 top films on demand from 3.50/filmOn PC/laptop: for 48-hour lease term. HD and Dolby Digital unavailable.
Remote control (app)Your smartphone or tablet become a remote control.
Data costs included (app)Customers without a NATEL® subscription pay additional data transmission costs for reception over the mobile network or third-party providers. There may be data roaming costs for customers with a NATEL® subscription who watch recordings abroad.
Free of advertsNo adverts when you change channel.
#### Operation
Easy-to-use remote control with the Swisscom Box 21Just a few buttons, Swiss design, no requirement for line of vision to TV-Box (Bluetooth).
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Personal recommendationsProgramme tips based on your preferences and our editor's tips.
TV-GuideClever TV Guide with tips, fast filter functions and magazine layout.
< 1 Sec channel change with the Swisscom Box 21Ultra fast channel surfing.
Individual channel sequenceSet up your personal channel sequence for every user (max. 5).
< 5 Sec start-up timeThe TV-Box is fully operational in just a few moments.
#### Security
Protection of minors Simply set age limits for movies and channels.
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Cost controlYou have the option to set limits for paid content.
Data protectionYour recordings are securely hosted in a Swisscom data center in Switzerland.
### Options & additional features for blue TV S
It's easy to add options to your Swisscom blue TV.
#### Language packages
Language package Español+ for 15.-/mth.The 4 best Latin American entertainment channels with telenovelas, feature films, documentaries, talk shows and sport.
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Language package Português+ for 5.-/mth.Well-known Portuguese channel SIC Internacional.

text: Data protectionYour recordings are securely hosted in a Swisscom data center in Switzerland.
### Options & additional features for blue TV S
It's easy to add options to your Swisscom blue TV.
#### Language packages
Language package Español+ for 15.-/mth.The 4 best Latin American entertainment channels with telenovelas, feature films, documentaries, talk shows and sport.
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Language package Português+ for 5.-/mth.Well-known Portuguese channel SIC Internacional.
Language package Português XL for 10.-/mth.News, documentaries, shows, series, telenovelas, sitcoms - the best television in Portugal.
Language package Pink Plus for 25.-/mth.The package with the attractive Serbian broadcasters of TV Pink.
Language package Albanica+ for 19.-/mth.KTV, RTV21 Sat and Klan Kosova: news, feature films, series and children's programmes .
Language package Bosna+ for 13.-/mth.Hayat Plus + Hayat Folk: news, documentaries, sport + music.
Language package Russia+ for 25.-/mth.News, feature films, series and children's programmes
Language package Star India+ for 20.-/mth.The top three Indian star channels: bollywood films, game shows
#### Sport packages
blue Sport annual subscription for 34.90/mth.For football highlights all year round: UEFA Champions League, Credit Suisse Super League, UEFA Europa League, Serie A, LaLiga Santander and many more.
Minimum contractual term: 12 months; Termination notice: 1 month
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blue Sport monthly subscription for 49.90/mth.UEFA Champions League, Credit Suisse Super League, UEFA Europa League, Serie A, LaLiga Santander and many more.
For more flexibility: No minimum contract period; Termination notice: 1 month
#### Entertainment packages
blue Max for 19.90/mth.
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blue Premium (DE) for 19.90/mth.
Paramount+ annual subscription for 10.–/mth.
Paramount+ monthly subscription for 12.–/mth.
#### Multiroom: blue TV on additional TVs
Watch blue TV on up to five TVs at the same time. With the Swisscom Box 21 or Apple TV 4K on all TV devices for the best blue TV experience. Or on smart TVs via the blue TV app.
**Multiroom Max Option:** 9.90/mth for up to 4 additional TVs

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Stefan Ulrich
Head of Swiss Projects
Burkhalter Management AG
#  Since all processes run via the ServiceNow platform of Swisscom, our customers always have full transparency.
Facts & Figures
November 2019
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Firmen Facts:
Company: Burkhalter Group
Headquarters: Zürich
Industry: Electrical engineering services
Employees: approx. 3'000
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The Burkhalter Group has decisively improved the service quality for its major customers with several locations. A cloud-based customer portal offers a 360-degree view of all current orders, among other things. At the same time, Switzerland's largest electrical engineering service provider has completely digitised its processes and can now handle orders without any media breaks.
Challenge
With around 3,000 employees, the Burkhalter Group is the largest Swiss provider of electrical engineering services for buildings. With its 47 Group companies, it is now present at almost 100 locations in all four parts of the country. This represents a significant advantage, especially for customers with several locations: They are looked after by one personal contact and the orders are coordinated centrally. However, the work is carried out by the Burkhalter electrical partner that is closest to the branch in question. Burkhalter was looking for an intelligent service portal with the aim of being able to offer customers even better service while further advancing its own digitisation strategy. What was needed was a highly scalable and parameterisable solution that could map the complex decentralised structure of the Group. What's more, existing systems were to be linked as consistently as possible while enabling processes to be digitised quickly and easily.
Solution
During the evaluations, it was quickly noticed that the ServiceNow Enterprise Service Management Platform best met the requirements of the Group, as it is based on proven IT and business models. For the implementation of the platform, the electrical engineering specialist brought Swisscom on board. Swisscom, as a Premier Partner of ServiceNow, has profound know-how and is the only Swiss partner to offer the cloud platform in a flexible Software-as-a-Service model. On the basis of ServiceNow, Swisscom developed a customer portal as a full service provider for Burkhalter, which today connects customers, branch offices, systems and processes as an efficient control room. Via the intuitive user interface of the portal, Burkhalter customers can enter orders themselves for their projects distributed throughout Switzerland and keep track of all work in progress in real time. The Burkhalter Group has thus created transparency and traceability for its customers, therefore underlining its company motto "360 Grad Schweizer Elektrotechnik" (360 degrees Swiss electrical engineering). What's more, the portal provides customers with a wide range of statistics and evaluation options. For example, with just a few clicks they can find out at which of their locations disruptions occur, which have a high level of maintenance and where there is potential for optimisation.

text: The advantages for Burkhalter are also obvious: The entire Group benefits from significantly simplified processes and integrated workflows in the order and reporting system. The burden on the employees has also been reduced: The central allocation of orders to the individual Burkhalter branches minimises manual activities. Duplicate orders have been eliminated and customer queries via telephone or e-mail have been significantly reduced, as customers can retrieve the status of work at any time themselves.
The ServiceNow platform is operated in the highly secure Swisscom data centre, so all of the data remains in Switzerland.
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Benefits
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360-degree view for customers
Via the service portal, major customers of the Burkhalter Group can enter orders themselves quickly and easily and obtain information about the status of work at any time.
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Processes without media breaks
Thee Burkhalter Group benefits from optimised and consistent workflows in the reporting and order system.
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Less administrative outlay
Administrative outlay has been significantly reduced by automating the processes and eliminating manual error sources, and also due to the fact that there are now fewer customer queries.
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These products are used by Burkhalter
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# "I always keep a cool head."
When my phone rings, so do the alarm bells. As an escalation manager I’m the first person people call when things go very wrong. These are faults that are reported in 20 minutes.
Dominic Corti, Senior Escalation Manager
23 February 2021
Zoom
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## %{gcr.author}, %{gcr.jobPosition}, Bern
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Does that stress me out? Not any more. I have to keep a cool head in emergencies. Transparency is very important for customers. They want to know what progress we have made and what we’ve found out. Explained in simple, factual terms. I always divide major faults into different phases and prioritise short, medium and long-term activities. In doing so, I keep various options open. I never put all my eggs in one basket. Being methodical works in my private life as well. I’m getting married this year. That’s a major personal project, but you don’t need a troubleshooter for it!
## Dominic Corti
## Senior Escalation Manager
__Xing profile
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## We are Swisscom
“Not one day, but now.”
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‘Becoming a mediamatician in two years instead of four.’
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«Swisscom instead of Silicon Valley.»
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«My goal: creating the best customer experience.»
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‘We make better decisions together.’
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“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann

text: Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
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“I enjoy the challenge of finding solutions to complex problems.”
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“I don’t listen better, just differently.”
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“I feel happy when I can help others.”
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"I began my career in the world of professional football."
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“I ensure the best possible customer experience.”
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"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
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“I like to raise awareness through humour.”
Edwin Ramirez Garcia
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“I put myself in the customers’ shoes.”
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“Ready for new ways of working.”
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“We’ll sort it out.”
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“My motivation: To improve lives through technology.”
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"At home, I'd be lost without chatbots."
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“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: #  Universal service: telephony and Internet for every household
Universal service ensures that the whole of Switzerland has access to the fixed-telephone network and broadband Internet. In addition, Swisscom provides every household with fixed-line access and a free listing in the telephone directory, as well as Internet access with a free router. Find out more about services and options.
##  What does the term ‘universal service’ mean?
The purpose of the Federal Office of Communications’ universal service is to guarantee that every Swiss household has access to telephony and Internet services. Having been awarded the universal service licence, Swisscom provides fixed network telephony (IP) and broadband Internet as a rule with a minimum download speed of 10 Mbit/s and an upload speed of 1 Mbit/s.
##  Telephony offers
landline offer
####  Swisscom Line basic
HD sound quality for connections between HD telephones
---
Automatic name display
Call blocking (CB) for undesired calls
Free COMBOX® Pro answering machine
Two calls at the same time thanks to the 'parallel ringing' function
24-hour customer service on 0800 800 800
Price per month
25.25
Order by phoning 0800 800 800 at any time
* Details
Internet offer
####  Swisscom Internet basic
Download speed 10 Mbit/s max.
---
Upload speed 1 Mbit/s max.
Free WLAN Router
Price per month
45.–
Order by phoning 0800 800 800 at any time
* Details
Combination of Internet and telephony
####  Swisscom Internet basic + Swisscom Line basic
Combine Swisscom Internet basic and Swisscom Line basic
---
Price per month
59.25
Order by phoning 0800 800 800 at any time
* Abo-Details
##  Options
Landline offer
####  2 additional phone numbers
COMBOX® pro for all telephone numbers included
---
Additional options (e. g. tariff options) apply for all telephone numbers
Phone book entry and 1 phone book for free
Prerequisite: Swisscom Line basic
Price per month
17.–
Order by phoning 0800 800 800 at any time
Internet offer
####  Internet-Booster
Is your Internet speed at home less than 10 Mbit/s?
The Swisscom Internet basic subscription with Internet-Booster can give
you faster Internet speeds. Check service availability for your address.
Price per month
0.–
Order by phoning 0800 800 800 at any time
* Details
##  Mobile or satellite Internet
For approximately two percent of homes, it is not possible to provide Internet access with the required minimum transmission speed. To guarantee universal service provision for these homes in spite of this, Swisscom offers a mobile and satellite solution. Swisscom provides the equipment required for quick and easy installation. For further information, call the free hotline on 0800 800 800.
####  Mobile solution
Internet access via the mobile network is quick and easy to install. The antenna providing Internet access through the mobile network is installed outside the building in the location with the best reception.
####  Satellite solution

text: ####  Mobile solution
Internet access via the mobile network is quick and easy to install. The antenna providing Internet access through the mobile network is installed outside the building in the location with the best reception.
####  Satellite solution
The two-way satellite solution can usually be installed quickly and easily. In some communities, a building permit is required for the installation of satellite equipment. Please check whether this is necessary in your community. We will be happy to provide assistance with your project.
Conditions for mobile and satellite solution / Internet-Booster
##  Continue to use ISDN telephones
Your ISDN device will continue to work with IP. With the Swisscom Line basic telephony package and the option for 2 additional phone numbers, you will receive a special router with an ISDN interface. This will enable you to keep your existing telephone. However, Swisscom advises against the use of ISDN telephones in combination with the new IP fixed network telephony since customers cannot benefit from all the advantages of IP telephony, such as HD Voice. Swisscom cannot guarantee that additional device-specific ISDN features and non-telephony ISDN devices, such as alarm systems, will work properly.
##  Technical specifications
* Information about ISDN
* Analogue interface characteristics
* BB interface characteristics
* Domestic installation
* Guidelines for home wiring from GV-08
###  Any questions?
​ Sales Hotline
0800 555 155
Mo–Sa 8.00–20.00
​ Chat
_​_ Swisscom Shop
Find a shop near you

text: #  Prices and offers for Microsoft 365 Business (Office 365)
Bringing together traditional applications like Excel, Outlook, OneDrive and Microsoft Teams for efficient collaboration. All cloud-based services are available with data storage in Switzerland. Swisscom and a qualified IT partner set up and integrate Microsoft 365 in your IT infrastructure.
#  Our recommendation
##  Microsoft 365 Business Basic
**Services**
* Teams
* Exchange
* oneDrive
* Sharepoint
---
**Office applications**
* Web and mobile versions only
Price per month/user
from 5.67 excl. VAT
Calculate offer
Recommended
##  Microsoft 365 Business Standard
**Services**
* Teams
* Exchange
* oneDrive
* Sharepoint
* Customer Manager
---
**Office applications**
* Outlook
* Word
* Excel
* Powerpoint
* Access (PC only)
Price per month/user
from 11.76 excl. VAT
Calculate offer
##  Microsoft 365 Business Premium
**Services**
* Teams
* Exchange
* oneDrive
* Sharepoint
* Customer Manager
* Advanced security
* Other services \- Support for hybrid scenarios
\- Shared computer activation
\- Compliance (archiving), eDiscovery, legal, hold, etc.
\- Information protection (e-mail encryption, rights management)
---
**Office applications**
* Outlook
* Word
* Excel
* Powerpoint
* Access (PC only)
Price per month/user
from 20.69 excl. VAT
Calculate offer
##  Microsoft 365: overview of prices and services
The simple, all-in-one subscription business solution for companies of any size, including installation and setup.
Free downloadable Microsoft 365 factsheet
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

text: #  Swisscom Box
On this page:
Information and instructions for installing the Swisscom Box (IP2000). Learn all about the connections and get more help.
* ​Device and ports
* Set up and use
* Frequently asked questions
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Swisscom Box
Instructions Swisscom Box(opens in new tab)
##  Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
###  Help topics & tips Swisscom Box
* Set up Swisscom blue TV
* Using the Voice Assistant
* blue TV as an app
* Replay function
* Record a programme
* Remote control
* Create a channel list
* Current faults
* TV picture and sound problems
###  Instructions and energy consumption
#### Instructions (PDF)
* ‘Swisscom Box setup’ instructions
#### Declaration of Conformity (PDF)
* Swisscom Box declaration of conformity
* Energy consumption
##  Frequently asked questions
#### What do the LEDs on my Swisscom Box mean?
| Red light in the centre: TV is on standby
---|---
| White light: TV is on
| Red light to the right: the microphone is off
| Green moving light: the box is listening
| Blue moving light: the box is thinking
| Flashing blue: the box is speaking
| Turns white: the remote control is in use
| Blue light pulsing outwards: you are pairing a Bluetooth device.
| Blue light pulsing towards centre: Bluetooth device is disconnecting.
#### Which Internet routers are suitable for the TV-Boxes?
The TV-Boxes can be connected with all Swisscom routers. With one restriction: the Voice Assistant cannot be used with the Centro Business router.
#### Can I combine several TV-Boxes?
Yes, each household can use up to 5 Swisscom TV-Boxes. You can use any TV-Boxes. However, please note the device restrictions.
#### Can I also use blue TV without a TV-Box?
Yes, you can also use Blue-TV without a Swisscom TV-Box. Find out more about using blue TV in the browser, via the app or with a third-party provider.
#### Do I have to return my old TV-Box?
The TV-Box belongs to you and you are under no obligation to return it to Swisscom. However, if you no longer need the TV-Box, Swisscom can refurbish it and give it to another customer as a replacement device.
More information on returns
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: Please enable JavaScript for better browser functionality
* * *
Security-Assessment
**Please add and configure the hidden fields**
This "hidden fields" injects the meta data from different sources(dataprovider) into the fields of eloqua forms.
Set the "Default Value" for example to: ${data.topic_m}
This is Eloqua Landingpage 1109
You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy
* * *

text: # Request a free account
## Thank you for your registration.
Now you are ready to test the Swisscom Live Streaming Solution powered by IBM for 30 days. All you need is an IBMid to access the cloud streaming platform for free.
**Important:** Use the same e-mail address for this.
You already have an IBMid? Then you can log in directly to the video streaming platform.
To the IBM video streaming platform(opens in new tab)
We have also sent this information to your e-mail address.

text: Please enable JavaScript for better browser functionality
# Swisscom Line company
* Offer
* Option & price
* Legal
##
Due to technical difficulties, please try again later.
* * *
* * *
#  One single connection for the new IP technology
Swisscom Line company is the successor product to the traditional individual connections used for analogue/ISDN fixed line telephony. The router used (Internet box) features analogue and Ethernet interfaces for connecting any All IP-capable devices. Swisscom recommends HD telephones for using the new fixed-line telephony service attributes (IP).
* * *
* * *
### Get in touch with an expert
Contact us
* * *
Request offer
* * *
* * *
###  Our service commitment
− The latest technology (router used: Internet box)
− Individual fixed-line telephony (IP) connection for Enterprise Customers
− Basic connection 1 telephone number / 1 line
− HD sound quality for connections between HD telephones
− Automatic identification of your caller (caller ID)
− Call barring for unwanted calls
− Free Combox® Pro telephone answering machine
− MultiLINE option for additional telephone numbers / lines
− Internet option available
− Equipped for a successful conversion to All IP
− Easy to order on the Extranet
− Free advice
* * *
###  Advice & help
####  Customers help customers
Find solutions and exchange information with other users and customers.
####  The most-visited help sites
Fixed telephone network help topics
Device instructions
Setting up a fixed telephone network (IP)
Setting up / managing Combox®
Due to technical difficulties, please try again later.
Due to technical difficulties, please try again later.

text: Please enable JavaScript for better browser functionality
Swisscom DevOps Center
# Second DevOps Center planned for Latvia
It is now nine months since Swisscom opened its first DevOps Center outside of Switzerland and the experience has been a positive one. The company has already taken on around 30 software experts at its Rotterdam site, all working in software development roles for which Swisscom has been unable to recruit sufficient employees in Switzerland. Swisscom is now looking further north-east and planning a second such center in the Latvian capital of Riga.
Esther Hüsler, Media spokesperson
09 July 2020
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It is still proving impossible for Swisscom to find enough DevOps specialists in Switzerland. DevOps engineers are highly specialised software developers responsible for ensuring the consistent use of agile DevOps methods. They enable Swisscom to respond more quickly and flexibly to market needs or new technology developments, thereby increasing the company’s competitiveness and safeguarding existing jobs in Switzerland.
Since October 2019, therefore, specialists from all over the world have come together at the DevOps Center Rotterdam to work on software projects for Swisscom. The center currently has around 30 employees and will soon be welcoming a further 60.
Based on this positive experience, Swisscom has decided to diversify its DevOps Center concept within Europe and open another location in Latvia: the DevOps Center Riga. The site evaluation is currently underway – and the first employees are expected to start work from the beginning of 2021. In the first phase, around 40 jobs in software development are planned by the end of 2021.
As in Rotterdam, the positions in Riga will not be replacing jobs in Switzerland. Vacancies will continue to be advertised in Switzerland first. However, competition in the domestic labour market continues to make it difficult to recruit enough specialists. After an in-depth evaluation of various European locations, Swisscom concluded that the Latvian labour market offers the best prospects of recruiting the required numbers of DevOps specialists to plug the skills shortage on the Swiss labour market.
Besides accelerating software development, the center, in contrast to the one in Rotterdam, also promises cost savings owing to the competitive pay level in the region. The center is financed by the internalisation of tasks that would previously have been performed by external service providers.

text: Besides accelerating software development, the center, in contrast to the one in Rotterdam, also promises cost savings owing to the competitive pay level in the region. The center is financed by the internalisation of tasks that would previously have been performed by external service providers.
Christoph Aeschlimann, Head of IT, Network and Infrastructure and member of the Group Executive Board at Swisscom, explained that this move was necessary due to the cut-throat competition for skilled workers. “Technology cycles are accelerating and innovations are having even further-reaching effects. We also need to react with greater speed and agility on the market. This is the only way to increase our competitiveness and secure jobs, especially in Switzerland. We rely heavily on DevOps methods to meet these challenges and it is therefore vital that we have appropriately skilled workers. Although we provide intensive internal training and recruit from within the Swiss market, we are still not managing to recruit the numbers we need. The DevOps Centers in Rotterdam and Riga are helping to plug these gaps.”
## Downloads
* __
Images
* __
Press Release
## Links
www.swisscom.ch/jobs
DevOps Center in Rotterdam, Background & Info, 20 March 2019
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

text: # We are ready for your enquiry about Managed Oracle Database Service.
## **I am interested in
Managed Oracle Database Service**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: Please enable JavaScript for better browser functionality
# The mobile communication solution for your event
Our mobile solutions ensure that your event always stays connected to the digital world, no matter where you are. Whether you need a mobile internet connection for a portable payment terminal, location-independent internet access for visitors or a straightforward, complete telephony solution, our mobile solutions enable flexible, location-independent communication.
Request consultation
Voice SIM
S
The subscription for sporadic smartphone use in Switzerland
M
The subscription for unlimited smartphone use in Switzerland
L
The subscription for unlimited smartphone use in Europe
XL
The subscription for unlimited international smartphone use
Voice
Data
Options
Hardware
CH
Eur.4
Glob.4
CH
Eur.4
Glob.4
Speed
Unlimited1
n.a.
Unlimited1
n.a.
Unlimited1
2GB/mth
Unlimited1
n.a.
40GB/mth2
n.a.
n.a.
40GB/mth2
200/100 Mbit/s3
Highspeed3
+
Travel packages
+
4G / 5G Smartphone
4G / 5G Hotspot
CHF 50.–*
during the first mth
CHF 40.– / additional month
CHF 90.–*
during the first mth
CHF 60.– / additional month
CHF 130.–*
during the first mth
CHF 70.– /additional month
CHF 300.–*
during the first mth
CHF 200.– / additional month
* plus CHF 20.- one-off handling fee per SIM
1) Subscriptions are suitable for normal use. If Swisscom detects that usage significantly exceeds normal levels or if there are signs that the SIM is being used for special applications (e.g. surveillance applications, machine-to-machine, direct dialling or constant connections), Swisscom reserves the right to withdraw or restrict the service, or to take other suitable measures, at any time.
2) If more than 40 GB is used per month, data speeds abroad are reduced to a maximum of 0.2 Mbit/s download and 0.1 Mbit/s upload. Usage remains unlimited and included without additional costs. In order to restore the maximum subscription data packages can be purchased. Users can simply purchase these data packages abroad via cockpit.swisscom.ch.
3) Up- and download speeds cannot be guaranteed. SIM S: maximum 200/100 Mbit/s, SIM M-XL: maximum available speed according to existing network coverage at the place of use.
4) Detailed country list on page 4.
Data SIM
S
The subscription for applications with low data consumption (e.g. credit card terminals, tracking applications) in Switzerland
M
The subscription for unlimited data use in Switzerland
Voice
Data
Options
Hardware
CH
Eur.4
Glob.4
Speed
n.a.
Per usage1
Unlimited2
n.a.
n.a.
200/100 Mbit/s3
+
Data Option Start
Travel packages
+
4G Hotspot
CHF 5.–*1
during the first month
CHF 2.– / additional month
CHF 80.–*
during the first month
CHF 50.– / additional month
* plus CHF 20.- one-off handling fee per SIM

text: M
The subscription for unlimited data use in Switzerland
Voice
Data
Options
Hardware
CH
Eur.4
Glob.4
Speed
n.a.
Per usage1
Unlimited2
n.a.
n.a.
200/100 Mbit/s3
+
Data Option Start
Travel packages
+
4G Hotspot
CHF 5.–*1
during the first month
CHF 2.– / additional month
CHF 80.–*
during the first month
CHF 50.– / additional month
* plus CHF 20.- one-off handling fee per SIM
1) The standard price is CHF 0.20/MB. “Data Option start” is optionally available for minimal mobile data requirements in the Swisscom mobile phone network: CHF 10.00 for 500MB (can be used max. twice per month). When the allowance has been used, the data speed is reduced to a maximum of 64kbit/s (with no further cost).
2) Subscriptions are suitable for normal use. If Swisscom detects that usage significantly exceeds normal levels or if there are signs that the SIM is being used for special applications (e.g. surveillance applications, machine-to-machine, direct dialling or constant connections), Swisscom reserves the right to withdraw or restrict the service, or to take other suitable measures, at any time.
3) Up- and download speeds cannot be guaranteed. The maximum available speed is 200/100 Mbit/s.
4) Detailed country list on page 4.
Further information:
PDF
Event & Media Solutions. Prices excl. VAT. Swisscom Broadcast - Event & Media Solutions, 12/2021
* * *
* * *
We're happy to help
Our Event Solution Team is at your disposal
+41 800 22 40 40
Contact form
* * *

text: | Number of shares issued at end of period* | Shares
---|---|---
2022 | 51,801,943 | -
2021 | 51,801,943 | –
2020 | 51,801,943 | –
2019 | 51,801,943 | –
2018 | 51,801,943 | –
2017 | 51,801,943 | –
2016 | 51,801,943 | –
2015 | 51,801,943 | –
2014 | 51,801,943 | –
2013 | 51,801,943 | –
2012 | 51,801,943 | –
2011 | 51,801,943 | –
2010 | 51,801,943 | –
2009 | 51,801,943 | Share capital reduction 1,639,057 Ex. July 2009
2008 | 53,441,000 | Share capital reduction 3,227,561 Ex. July 2008
2007 | 56,718,561 | –
2006 | 56,718,561 | Buy back 2.2 billion 4,916,618 Ex. Share capital reduction 4,764,200 Ex.
2005 | 61,482,761 | Buy back shares 2 billion 4,764,200 Ex. Share capital reduction 4,720,500 Ex.
2004 | 66,203,261 | Buy back shares 2 billion 4,720,500 Ex.
* excluding Swiss Confederation

text: Video Demos Downloadpage
* Video Demos Downloadpage
* Video Demos Downloadpage
Zur Demo
#  Demo Video Series Enterprise Workspace
#### Discover more about Hardware, App Management and Security, Services & Support with Enterprise Workspace in our short video demos.
1 |  | Intro | 1:04
---|---|---|---
2 |  | Hardware | 1:03
3 |  | Management & Apps | 1:06
4 |  | Security, Services & Support | 1:18

text: # We are ready for your enquiry about Data Driven Business & Data Analytics Consulting.
## **I am interested in
Data Driven Business & Data Analytics Consulting**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: #  Report a change of address, house or apartment move
On this page:
Please notify us if you are moving house or have changed your name. This will ensure that you can enjoy uninterrupted use of your devices and subscriptions.
* Moving to your new home
* Change of name
* Transfer/take over subscription
##  Moving to your new home
###  Inform us of your move/change of address
Notify us of your home or business move as soon as possible. Notify us of your move online on My Swisscom (Customer Center) and we’ll waive the CHF 69.– activation fee. You will receive a confirmation by e-mail or post when you change your address.
If you provide your mobile number when you notify us of your move, we will also send you an SMS as soon as your devices and services are available for use in your new home/company premises.
###  Moving to a new building
Are you moving into a new building? Please give us at least one week’s notice before your move to give us time to make the necessary arrangements and ensure that everything runs smoothly.
###  Engineers
An engineer may need to carry out work at the new address. You can appoint your own electrician or hire a Swisscom service partner for CHF 129.–. If such work is required, you will be contacted by Swisscom.
###  Setting up devices
Most Swisscom routers will work as usual at the new address. The settings and saved data (WLAN name & password, operating times, telephone directory etc.) are preserved. Your existing and scheduled recordings, as well as Swisscom TV channel lists, are also transferred. If your fixed-line number changed when you moved, you will need to reset the COMBOX® at your new address. All existing messages on the old number will be deleted when the new number is activated at the new location.
###  Check subscription availability
Test the available Internet speed at your new home. Depending on the maximum surfing speed available, you may find a different subscription more suitable.
Check now
##  Change of name
Please inform us if you have changed your last name after getting married/divorced or your company name as part of a company rebrand. If you are a residential customer, please take a valid identification document CH passport, CH-ID, permanent residence permit, temporary residence permit to a Swisscom Shop in your area to change your customer data.
If you are an SME customer, you can inform us of your name change using the contact form.
##  Transfer/take over subscription
Would you like to transfer/accept a contract/phone number to/from someone else? This situation may arise after a divorce, when a flatmate moves out, in the case of a death or to transfer a company to a new owner, for instance. Notify us of your change of owner using the following form.
Resident. Costumers
SME Costumers
###  Help from the Swisscom Community

text: ##  Transfer/take over subscription
Would you like to transfer/accept a contract/phone number to/from someone else? This situation may arise after a divorce, when a flatmate moves out, in the case of a death or to transfer a company to a new owner, for instance. Notify us of your change of owner using the following form.
Resident. Costumers
SME Costumers
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # basic Mobile XS
* **Phone calls and SMS** : Unlimited in Switzerland
* **Mobile data in Switzerland** : 1.5 GB per month
* **Speed** : 100 Mbit/s, incl. 5G
Price per month
29.90
## Details of the basic Mobile XS
**General**
#####  Activation from 59.90 free
Online only
#####  12 months minimum contract period
Unless you also select a device with instalment payment of 24 months.
#####  Notice period
2 months to end of month
#####  All Swisscom subscriptions are climate-neutral
without additional costs for you
**Payment methods**
#####  Credit card
Mastercard, Visa and American Express are accepted.
#####  Swisscom invoice
As an existing customer, you can pay for your order using your Swisscom bill.
#####  Twint
You can transfer the invoice amount directly from your account using the TWINT app.
#####  Postfinance
Pay for your products conveniently with your PostFinance e-finance account.
**More details**
#### Inside Switzerland
**Telephony** Calls to the mobile and fixed network. Billing is in 60-second increments.
* Unlimited in Switzerland Applies to standard calls and video telephony to all mobile and fixed networks in Switzerland and Liechtenstein. Excludes value-added services and special numbers.
* 0840 / 0842 / 0844 / 0848 – max. 8.1 Rp. per minute
* 0900 / 0901 / 0906 – separate price information provided by the service provider
* Incoming calls are free of charge
* Calls to EU/UK, USA, Canada – 0.60 per minute EU/UK, USA, Canada: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (without overseas territories e.g. French Guyana, Guadeloupe, Martinique, Reunion, etc.), Germany, Gibraltar, Great Britain, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxemburg, Malta, Monaco, Norway, The Netherlands (without overseas territories), Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, USA (including Alaska and Hawaii, but not including US territories/insular areas), Vatican
* Calls to Country Group 2 – 0.80 per minute Australia (without Norfolk and Macquaire Island), Israel, Japan, Mexico, New Zealand, South korea, Taiwan
* Calls to Country Group 3 – 1.20 per minute Albania, Algeria, Argentina, Bahamas, Belarus, Bosnia-Herzegovina, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Indonesia, Kosovo, Libya, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Venezuela
* Calls to all other countries – 2.00 per minute Benin, Bolivia, Cameroon, Cape Verde, Congo (Republic of the Congo), Congo (Democratic Republic), Cuba, East Timor, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Kenya, Lebanon, Madagascar, Mauritius, Nigeria, Pakistan, Paraguay, Saudi Arabia, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam, Zimbabwe
* Calls to all other countries – 4.00 per minute
**SMS**
* Unlimited SMS in Switzerland Excludes paid SMS services.
* Incoming SMS free of charge
* You will find more information on the MMS service here(opens in new tab)
**Data**
* 1.5 GB/mth. included data volume After the included data volume has been used up, the data connection is cut off. Additional data packages for Switzerland can be purchased from the cockpit.swisscom.ch(opens in new tab).

text: **SMS**
* Unlimited SMS in Switzerland Excludes paid SMS services.
* Incoming SMS free of charge
* You will find more information on the MMS service here(opens in new tab)
**Data**
* 1.5 GB/mth. included data volume After the included data volume has been used up, the data connection is cut off. Additional data packages for Switzerland can be purchased from the cockpit.swisscom.ch(opens in new tab).
* Data download up to 100 Mbit/s
* Data upload up to 50 Mbit/s
**Further prices**
* No charge: Call forwarding to your own COMBOX®
* No charge: Listening to messages on your COMBOX®
* Call forwarding to the mobile or fixed network included
#### Outside of Switzerland
**Telephony** Tariffs do not depend on the call destination. Calls are billed in 60-second increments, i.e. every full minute (or part thereof) is billed. Value-added services and special numbers are charged according to the price list of the respective service provider. For calls to freephone numbers, the foreign network provider charges normal domestic rates.
* Incoming and outgoing calls in EU/UK – 0.40 per minute
* Incoming and outgoing calls in World 1 – 1.50 per minute
* Incoming and outgoing calls in World 2 – 2.50 per minute
* Incoming and outgoing calls in Rest of the World – 3.– per minute
**SMS** Excludes value-added services and special numbers.
* Send SMS from EU/UK countries for 0.27 per message
* Send SMS from other countries for 0.40 per message
* Receive free SMS worldwide
* You will find more information on the MMS service here(opens in new tab)
**Data** Data roaming is deactivated by default.
* Data packages from 14.90 / 12 months valid
**Options**
#### Multi Device option
With the Multi Device option, you can use your blue Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. With blue Mobile L, 4 additional devices are already included. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
Find out more(opens in new tab)
#### Callfilter and number blocking
The free Callfilter stops calls from suspicious call centres by blocking numbers that meet specific criteria.
Find out more(opens in new tab)

text: Please enable JavaScript for better browser functionality
School-leaver
* School-leaver
* School-leaver
* Starting out
after school
# Our apprenticeships:
designed around your interests
Find your apprenticeship with us. A Swisscom apprenticeship is as individual as you are: our unique training model gives you a lot of freedom throughout your apprenticeship. Our projects last for several months and you can choose what you would like to work on in your chosen field. From the start, you are given responsibility for fascinating tasks and work with colleagues from various business areas. You therefore learn something new every day and are perfectly equipped for your future.
Apprenticeship positions
Find out everything about apprenticeship positions.
Information and taster events
Find out everything about the info and taster days that we offer instead of trial apprenticeships.
Welcome
to your future
### Key info in brief
Find the apprenticeship position of your dreams at Swisscom. An apprenticeship with Switzerland’s largest ICT company is a major step towards standing on your own two feet. At Swisscom, we have a flexible, mobile approach to work. You’re free to choose the path your apprenticeship takes and the development steps it includes. Your personal coaches will help with any questions that arise during your training.
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#### The Profile of Competences - Your Guide and Point of Reference During Teaching
Each apprenticeship has a profile of competences. It describes all the skills that you, as a worker and school learner, need to acquire until the end of your apprenticeship. In Swisscom, you can decide when, how and where you want to work. Always with your goals - job-specific skills - in mind, you will explore your own individual learning path, tailored to you and your interests.
#### Learning Support - Your personal coach
Don't worry, we won't leave you alone! Your learning companion will accompany you throughout your learning: He will keep an eye on your exceptional skills and support you in the planning and implementation of your development stages. Within the projects, you will be supported on a professional and relational level by the collaborators who are the project suppliers. The three of you discuss the goals of your project and how to proceed.
#### The Marketplace of Projects (The Marketplace) - Your space for discovery and learning
Online, in our project marketplace, you will find a large selection of various projects proposed by our Swisscom employees. A project can be a stand-alone task that you work on from start to finish, or it can be a responsibility that you take on steps or work processes.

text: #### The Marketplace of Projects (The Marketplace) - Your space for discovery and learning
Online, in our project marketplace, you will find a large selection of various projects proposed by our Swisscom employees. A project can be a stand-alone task that you work on from start to finish, or it can be a responsibility that you take on steps or work processes.
Based on your skills profile, you apply for projects that bring you closer to your goal: to have your "backpack" filled with all the skills until the end of your apprenticeship. During your apprenticeship you will get to know a wide variety of people and areas of responsibility, and the best part: you will work from the start on real and economically relevant topics and make a significant contribution to the success of the products and the work.
Would you like to know more about our apprenticeship model and what exactly is behind these projects? Then we recommend to you this blog post.
### Our innovative training model briefly explained (in german)
### You want more information about our training model?
**In that case, findhere the extended version of the video.**
## Digital Days for Girls
Would you like to increase your experience of multimedia or program robots and learn more about the ICT trends of the future?
More about the event
## Apprenticeships
#### ICT
Digital Business Developer, Federal VET Diploma
● Apprenticeship positions 2024
* * *
You work in a new profession that covers the interface between technology and business.
Your apprenticeship
Duration
4 years
School locations
Canton of Zurich and Canton of Bern
Days at college
An average of 2 days per week and training year
(number of days at college and duration of industry courses vary depending on canton)
Vocational Baccalaureate
possible
Final Qualification
Digital business developer, Federal VET Diploma
Continuing education opportunities
Further training options Vocational examination and higher technical examination, studies at a university of applied sciences or a higher technical school
Your future job
You will work at the interface between people, business and technology. You will support the digital development, transformation and innovation of companies or business areas. You analyse issues in everyday digital business and optimise processes and production flows based on this. To do this, you use data to simplify processes and supplement business models. You will be involved in a wide range of projects and will be responsible for communication between specialists, decision-makers and customers. As a specialist, you will shape the digitalisation of tomorrow.
Your background
* You have completed your general secondary school education (secondary school/advanced requirements) with consistently good to excellent results in Maths and German
* Strong interest in digitalisation
* Strong analytical skills
* Independent and structured way of working, organisational talent
* High level of social competence and communication skills
* Enjoy working with computers and have a flair for numbers
__
* * *
* * *
Mediamatics technician, Federal VET Diploma
● Apprenticeship positions 2024
* * *
You ensure perfect worldwide networking of information and communication technologies. Way-up apprenticeship also possible.
Your apprenticeship
Duration
4 years
Days at college

text: * Strong interest in digitalisation
* Strong analytical skills
* Independent and structured way of working, organisational talent
* High level of social competence and communication skills
* Enjoy working with computers and have a flair for numbers
__
* * *
* * *
Mediamatics technician, Federal VET Diploma
● Apprenticeship positions 2024
* * *
You ensure perfect worldwide networking of information and communication technologies. Way-up apprenticeship also possible.
Your apprenticeship
Duration
4 years
Days at college
An average of 2 days per week and training year
(number of days at college and duration of industry courses vary depending on canton)
Vocational Baccalaureate (Berufsmaturität)
Possible
Final qualification
Mediamatics technician (Federal VET Diploma)
Continuing education opportunities
Vocational training courses, course at a University of Applied Sciences or professional college
Your future job
Drawing on your multimedia, design, marketing, IT and administration know-how, you produce content for on- and offline media. You edit photos, sound recordings and videos with various programs, and will layout text. You will design and maintain websites as well as social media channels, create advertising material, presentations and print materials, and facilitate the use of new technologies at events.
Your background
* You have completed your general secondary school education (at level Section E, extended requirements) with consistently good to excellent results in Maths, German, languages and art and design subjects
* Interest in the trends of the ICT world as well as online and offline media
* Independent and methodical
* Strong interpersonal and communication skills
* Rapid comprehension and the ability to think "out of the box"
* Excellent organisational skills and a focused approach to work
* Creativity
* A team player
__
* * *
IT specialist in platform development, Federal VET Diploma
● Apprenticeship positions 2024
* * *
Your role in platform development will be to set up, operate and monitor the networks, services and server systems, and to ensure the smooth operation and performance of the ICT infrastructure.
Your apprenticeship
Duration
4 years
Days at college
1 to 2 days per week and training year on average
(The number of days at college and duration of industry courses vary depending on canton)
Vocational school-leaving certificate
Possible
Final qualification
IT specialist in platform development,
Federal VET Diploma
Continuing education opportunities
A wide range of vocational training courses with study at a university of applied sciences or professional college (for holders of the Vocational Baccalaureate (Berufsmaturität))
Your future job
You ensure that the ICT infrastructure and its services operate smoothly and in line with customer requirements. You plan local area networks (LAN), select suitable network components, install and configure them and monitor ongoing network operation. You take a proactive, forward-looking approach in order to ensure network performance and security. You plan, manage and maintain physical and virtual server systems and services. You also monitor the systems and services to ensure their continued availability and security.
Your background
* You have completed your general secondary school education (at level Section E, extended requirements) with consistently good to excellent results in Maths, German, English and Science
* Logical-abstract thinking and a systematic approach to work
* Joined-up, solution-oriented thinking

text: Your background
* You have completed your general secondary school education (at level Section E, extended requirements) with consistently good to excellent results in Maths, German, English and Science
* Logical-abstract thinking and a systematic approach to work
* Joined-up, solution-oriented thinking
* Technical understanding, an appreciation of theoretical processes and procedures
* Rapid comprehension and strong mental focus
* Good communication skills and a strong service mindset
* A team player
__
* * *
IT specialist in application development, Federal VET Diploma
● Apprenticeship positions 2024
* * *
Your role in application development will be to implement software solutions for products, processes or services, and implement operational solutions in line with customer requirements. Way-up apprenticeship also possible.
Your apprenticeship
Duration
4 years
Days at college
Average 2 days per week and training year
(The number of days at college and duration of industry courses vary depending on canton)
Vocational school-leaving certificate
Possible
Final qualification
IT specialist in application development,
Federal VET Diploma
Continuing education opportunities
Vocational training courses, course at a University of Applied Sciences or professional college
Your future job
You work closely with your customers to keep them informed of the changing requirements of their ICT solution or system context in a timely manner. You analyse user models, create designs and develop prototypes. You also design the implementation variant concept in intensive consultation with your customers. Finally, you implement the variant using appropriate programming languages and use a test concept to test its quality as well as its security. You ensure the smooth delivery of your solutions by defining a suitable process, testing it and finally handing over your solution to your customer.
Your background
* You have completed your secondary education (vocational focus, non-Matura) with consistently good to excellent results. Enjoy technical subjects such as mathematics and science.
* Creative and solution-oriented thinking skills with a systematic approach to work
* Enjoyment of technical topics, an appreciation of theoretical processes and procedures
* Rapid comprehension and strong mental focus
* Good communication skills and a strong service mindset
* A team player
* A love of experimenting
__
* * *
Interactive Media Designer, Federal VET Diploma
● Apprenticeship positions 2024
* * *
You develop and produce interactive digital communication media with a focus on user friendliness.
Your apprenticeship
Duration
4 years
College locations
Bern or St. Gallen
Days at college
Average 2 days per week and training year
(The number of days at college and duration of industry courses vary depending on canton)
Vocational school-leaving certificate
Possible
Final qualification
Interactive Media Designer, Federal VET Diploma
Continuing education opportunities
Vocational training courses, course at a University of Applied Sciences or professional college
Your future job
You develop creative concepts for websites, apps, audio, video and 3D files. You advise and create design proposals for digital communication media with a particular focus on user friendliness. To this end, you remain in close contact with your customers. Thanks to your expertise in design and your understanding of technology, you create customized multimedia worlds of experience.
Your background

text: Your future job
You develop creative concepts for websites, apps, audio, video and 3D files. You advise and create design proposals for digital communication media with a particular focus on user friendliness. To this end, you remain in close contact with your customers. Thanks to your expertise in design and your understanding of technology, you create customized multimedia worlds of experience.
Your background
* You have completed your secondary education (vocational focus, non-Matura) with consistently good to excellent results in Design, German, English, Media and Informatics
* Highly-developed sense of form and colour, highly creative
* Technical understanding and good spatial perception
* Focused approach to work and intellectual flexibility
* A team player
* Excellent communication and language skills
__
* * *
#### Sales
Retailing specialist, Federal VET Diploma
● Apprenticeship positions 2024
* * *
Would you like to put your skills into practice in the consumer electronics sector and impress customers with your knowledge?
Your apprenticeship
Duration
3 years
Days at college
On average 1 to 2 days per week and apprenticeship year
Industry courses
Customer service in the consumer electronics industry / Designing shopping experiences
Vocational Baccalaureate (Berufsmaturität)
Possible
Final qualification
Retailing specialist, Federal VET Diploma
Continuing education opportunities
Vocational training courses, course at a University of Applied Sciences or professional college
Assignment locations
We offer apprenticeship positions in most cantons
Your future job
You will work in a number of different Swisscom Shops where you will learn how to provide customers with friendly, competent advice on our products and services. You will identify the best solutions, hold sales and customer meetings, and resolve complex issues. You will continue to learn about new products and services and enlighten our customers. Your interest in technology will come in useful for this.
You will also become acquainted with the administrative and organisational processes of the Shops and thus continually hone your skills.
You also have the opportunity to work on projects outside the shop environment for up to 12 months to familiarise yourself with new departments, teams and duties and acquire additional knowledge.
Your background
* You have completed your general secondary school education with consistently good to excellent results in German and Maths and at least one language (French or English)
* Good people skills and empathy
* Interest and affinity for technology
* Initiative, quick grasp and organizational skills
* High social competence
* Openness, communication talent skills and strong customer centricity
* Trustworthiness, commitment, curiosity
__
#### Administration
Commercial apprentice, Federal VET Diploma
● Apprenticeship positions 2024
* * *
You deal with challenging business responsibilities and perform a wide range of administrative and organisational duties.
Your apprenticeship
Duration
3 years
School site
Bern
Days at college
1.5 to 2 days per week and training year on average
(The number of days at college and duration of industry courses vary depending on canton)
Industry Courses
Section Service and Administration - 4 days per Apprenticeship year
Vocational Baccalaureate
Possible (M Profile)
Final quakification
* E Profile: Commercial apprentice, Federal VET Diploma (extended basic training)
* B Profile: Commercial apprentice, Federal VET Diploma (standard basic training)
Continuing education opportunities

text: School site
Bern
Days at college
1.5 to 2 days per week and training year on average
(The number of days at college and duration of industry courses vary depending on canton)
Industry Courses
Section Service and Administration - 4 days per Apprenticeship year
Vocational Baccalaureate
Possible (M Profile)
Final quakification
* E Profile: Commercial apprentice, Federal VET Diploma (extended basic training)
* B Profile: Commercial apprentice, Federal VET Diploma (standard basic training)
Continuing education opportunities
Vocational training courses, course at a University of Applied Sciences or professional college
Course oft he apprenticeship
The basic commercial training (apprenticeship and sport | music) lasts four years instead of three. This extension means that on average around 25 percent of working time is available for sporting activities (training, competitions, training camps, etc.) or for musical activities (rehearsals, concerts, performances, etc.), but also for regeneration.
Your future job
Swisscom supports you in balancing your sporting/musical commitment and your apprenticeship. You will be responsible for demanding commercial areas and take on a wide range of administrative and organisational tasks, such as information processing, written and verbal communication, presentation preparation and bookkeeping.
Your background
E Profile:
* You have completed your general secondary school education (at level Section E, extended requirements) with consistently good to excellent results in German and Maths and the languages French and English
B Profile:
* You have completed your general secondary school education (at level Section E, Extended requirements) with consistently satisfactory to good results in German, Maths and one language (French or English) or
* You have completed your general secondary school education (at level Section A, General requirements) with consistently good to excellent results in German and Maths and one language (French or English)
E and B Profile:
* Able to work independently You enjoy using a computer and have a flair for numbers
* Reliable and sociable
* Good spoken and written German and foreign languages
* Rapid comprehension and excellent organisational skills
* A team player
* 10 finger typing
__
* * *
* * *
### Further apprenticeship positions at cablex
Digitalisation has made many things possible in recent years that were still science fiction a few decades ago - and the possibilities are far from exhausted! One of its most important pillars is the telecommunications and electricity network.
Our subsidiary cablex trains young talents in the system-relevant professions of network electricians with **Swiss Federal Certificate of Proficiency (EFZ)** with a focus on telecommunications, electricians with **Swiss Federal Certificate of Proficiency (EFZ)** and assembly electricians with **Swiss Federal Certificate of Proficiency (EFZ)**.
If you like to be hands-on, prefer variety and fresh air to routine and a desk, you will find an exciting apprenticeship at cablex to start your professional future!
Go to cablex apprenticeships
* * *
### Your application
Do you have questions about the application process? We have summarised all the important information for you.
Go to the application process
### FAQs
Here, you’ll find answers to frequently asked questions about your application.
Go to FAQs
### Get to know us

text: Go to cablex apprenticeships
* * *
### Your application
Do you have questions about the application process? We have summarised all the important information for you.
Go to the application process
### FAQs
Here, you’ll find answers to frequently asked questions about your application.
Go to FAQs
### Get to know us
Get a feel for Swisscom and find out about our apprenticeships and unique training model at our info and taster days. Look forward to an eventful day!
Go to information and taster events
### Get connected
Wherever you are: Our YouTube channel keeps you up to speed with our news.
Go to YouTube
### Do you still have questions?
If so, chat to someone who knows what they're talking about, because they were in a similar situation not long ago. Our apprentices will be happy to take your calls from Monday to Friday, 9:00 am to 4:30 pm. You can also contact them via e-mail at any time.
Go to contact form
School-leaver
Secondary school-leaver & Matura holder
Student & Graduate
---

text: # Apple iPhone mobile phones and smartphones
Discover the new iPhone 15 Series _​_
#### Compare and buy iPhones
You can compare and purchase Apple iPhones online or in the Swisscom Shop. Your benefits: when you order online, you enjoy free delivery of your smartphone and the 49.– activation fee is waived. You can also pay for your new iPhone in instalments or take advantage of promotions when you purchase the device with a new subscription or extend your existing contract.
#### Matching accessories for your iPhone
Find phone cases and screen protectors for your iPhone, compare prices or find matching accessories such as charging stations or headphones from Apple.
#### Second-hand smartphones also available
With its reuse initiative, Swisscom is making a valuable contribution to circular economy. Under this initiative, it is already possible to donate an old mobile or have the value of your old smartphone credited towards a new device with Swisscom Buyback, Swisscom also has second-hand mobiles on offer: Discover its 'refreshed smartphones'.
#### Compare and buy Apple iPhones
You can compare and purchase Apple iPhones online or in the Swisscom Shop. Your benefits: when you order online, you enjoy free delivery of your smartphone and the 59.90 activation fee is waived. You can also pay for your new iPhone in instalments or take advantage of promotions when you purchase the device with a new subscription or extend your existing contract.
#### Matching accessories for your Apple iPhone
Find phone cases and screen protectors for your iPhone, compare prices or find matching accessories such as charging stations or headphones from Apple.
#### Second-hand smartphones also available
With its reuse initiative, Swisscom is making a valuable contribution to circular economy. Under this initiative, it is already possible to donate an old mobile or have the value of your old smartphone credited towards a new device with Swisscom Buyback, Swisscom also has second-hand mobiles on offer: Discover its 'refreshed smartphones'.

text: ####  Best broadband network
Award for the best 10 Gbit/s fibre optic network in Switzerland.
####  Climate-neutral
All subscriptions purchased from Swisscom are climate-neutral – at no extra cost to you.

text: # We are ready for your enquiry about Security Consulting.
## **I am interested in
Security Consulting**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # Options for your mobile
Extend your mobile subscription with additional packages. You can surf and make calls for less in Switzerland and abroad – and benefit from additional services.
## Options for blue Mobile S
#### Connect Pack
Surf on 3 additional devices and make calls with the same phone number.
Premium Speed: Surfing at the fastest speed available, up to 2 Gbit/s with 5G.
Connect Pack can be used for the following devices:
Smartphones, Tablets, Smartwatches, Wearables, Trackers & Sensors
Price per month
20.–
Send a free SMS with **START CONNECTPACK** to **444**. Or activate the option directly on My Swisscom(opens in new tab) (Customer Center)
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Premium Speed
With the Premium Speed option, you enjoy surfing at the fastest speed available – at up to 2 Gbit/s with 5G.To use the 5G network, you will need a 5G-connected site and 5G-compatible smartphone. For more information on expansion of the network and availabilities, see www.swisscom.ch/5G
Price per month
10.–
Send a free SMS with **START PREMIUMSPEED** to **444**. Or activate the option direct on My Swisscom(opens in new tab) (Customer Center)
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### International Calls
How to make cheap calls abroad: For a fixed monthly price, you can make unlimited calls from Switzerland to fixed and mobile networks in the EU/UK, the USA and Canada.
The option is valid for the following countries:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey (UK), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA, Vatican
Price per month
20.–
Send a free SMS with **START INTERNATIONALCALLS** to **444**. Or activate the option directly on My Swisscom(opens in new tab) (Customer Center).
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Multi Device
With the Multi Device option, you can use your blue Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. With blue Mobile L, 4 additional devices are already included. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
More information(opens in new tab)
## Options for blue Mobile M
#### Connect Pack

text: #### Multi Device
With the Multi Device option, you can use your blue Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. With blue Mobile L, 4 additional devices are already included. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
More information(opens in new tab)
## Options for blue Mobile M
#### Connect Pack
Surf on 3 additional devices and make calls with the same phone number.
Premium Speed: Surfing at the fastest speed available, up to 2 Gbit/s with 5G.
Connect Pack can be used for the following devices:
Smartphones, Tablets, Smartwatches, Wearables, Trackers & Sensors
Price per month
20.–
Send a free SMS with **START CONNECTPACK** to **444**. Or activate the option directly on My Swisscom(opens in new tab) (Customer Center)
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Premium Speed
With the Premium Speed option, you enjoy surfing at the fastest speed available – at up to 2 Gbit/s with 5G.To use the 5G network, you will need a 5G-connected site and 5G-compatible smartphone. For more information on expansion of the network and availabilities, see www.swisscom.ch/5G
Price per month
10.–
Send a free SMS with **START PREMIUMSPEED** to **444**. Or activate the option direct on My Swisscom(opens in new tab) (Customer Center)
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### International Calls
How to make cheap calls abroad: For a fixed monthly price, you can make unlimited calls from Switzerland to fixed and mobile networks in the EU/UK, the USA and Canada.
The option is valid for the following countries:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey (UK), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA, Vatican
Price per month
20.–
Send a free SMS with **START INTERNATIONALCALLS** to **444**. Or activate the option directly on My Swisscom(opens in new tab) (Customer Center).
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Intercontinental Pack
Unlimited calls from Switzerland to Europe, USA and Canada

text: Send a free SMS with **START INTERNATIONALCALLS** to **444**. Or activate the option directly on My Swisscom(opens in new tab) (Customer Center).
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Intercontinental Pack
Unlimited calls from Switzerland to Europe, USA and Canada
Unlimited surfing, calls and SMS/MMS in the USA and Canada.Surfing in the USA and Canada up to max. 40 GB per month , then throttling to 128 kbit/s. Calls to Switzerland, EU/UK, USA and Canada.
Unlimited calls from Europe to USA and Canada
The option is valid for the following countries:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey (UK), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA (incl. Alaska, Hawaii), Vatican
Price per month
70.–
Send a free SMS with **START INTERCONTINENTAL** to **444**. Or activate the option directly on My Swisscom(opens in new tab) (Customer Center)
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
#### Multi Device
With the Multi Device option, you can use your blue Mobile subscription to surf on up to 10 additional devices and make calls with the same telephone number. With blue Mobile L, 4 additional devices are already included. Further multi-device options can be purchased flexibly (for a total of 10 additional devices).
More information(opens in new tab)
## Options for blue Mobile L
#### Intercontinental Pack
Unlimited calls from Switzerland to Europe, USA and Canada
Unlimited surfing, calls and SMS/MMS in the USA and Canada.Surfing in the USA and Canada up to max. 40 GB per month , then throttling to 128 kbit/s. Calls to Switzerland, EU/UK, USA and Canada.
Unlimited calls from Europe to USA and Canada
The option is valid for the following countries:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey (UK), Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey (UK), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, United Kingdom, USA (incl. Alaska, Hawaii), Vatican
Price per month
50.–
Send a free SMS with **START INTERCONTINENTAL** to **444**. Or activate the option directly on My Swisscom (Customer Center)
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.

text: Price per month
50.–
Send a free SMS with **START INTERCONTINENTAL** to **444**. Or activate the option directly on My Swisscom (Customer Center)
**Cancel at any time:** At the end of each month, the option is automatically renewed. You can sign up and cancel at any time. The whole month will not be charged, but only the days used. Minimum subscription term 30 days.
## Options for smartphones
#### Easy Protection
Key info in brief
It only takes an instant for a mishap, such as a shattered screen or water damage, to occur. Easy Protection protects you from the financial consequences of repairs. We handle the process for you.
Price
_​_ Sign up by 31.12.2022 and get the first month free.
**For devices over 850.– (without subscription):**
**14.90 / mth.** , 100.– excess applies to all claims 12-month minimum contractual term. The contract will renew automatically if it is not cancelled.
**For devices up to 849.95 (without subscription):**
**9.90/mth.** , 70.– excess applies to all claims 12-month minimum contractual term. The contract will renew automatically if it is not cancelled.
What is covered?
* Drop and display damage
* Water damage
* Call misuse following theft
* Free replacement device during the repair
* Up to 2 claims per year
Price per month (depending on the price of the device)
9.90 or 14.90
Provisions Easy Protection(opens in new tab)
#### Extended warranty
#  A longer warranty for your device
Enjoy your device for longer and extend your warranty to 4 years. The extended warranty protects you from repair costs following the expiry of the standard warranty.
* Extend by 2 years to 4 years in total
* Free repair of defects covered by the warranty
* Exchange or replacement with an equivalent device
Extended warranty terms(opens in new tab)
####  Packages for international mobile use
Discover the packages for surfing, making calls and SMS/MMS while travelling so you won’t break the bank using your mobile phone on holiday.
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####  COMBOX® for your mobile and fixed network
COMBOX® will take the calls you cannot answer yourself.
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#### Previous options
International Mobile Option(opens in new tab)
World Option flex(opens in new tab)
World Data Option flex(opens in new tab)
Europa Plus(opens in new tab)
Euro Passport(opens in new tab)
Night Option 1000(opens in new tab)
Weekend Option(opens in new tab)
SMS Option 50(opens in new tab)
NATEL® Surf Options(opens in new tab)
NATEL® easy data package 100 MB(opens in new tab)
NATEL® easy data package 300 MB(opens in new tab)
NATEL® easy data package 2 GB(opens in new tab)
## More additional services
####  Support & Service
Technical support from experts, repairs and free courses: find out how we can help with technical problems.
Find services
####  Protection & Security
Protect yourself and your devices from risks and damage: antivirus program, extended guarantees for mobile phones and additional security products.
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####  Cloud solutions

text: NATEL® easy data package 300 MB(opens in new tab)
NATEL® easy data package 2 GB(opens in new tab)
## More additional services
####  Support & Service
Technical support from experts, repairs and free courses: find out how we can help with technical problems.
Find services
####  Protection & Security
Protect yourself and your devices from risks and damage: antivirus program, extended guarantees for mobile phones and additional security products.
Go to products
####  Cloud solutions
Free online storage for your data, photos and videos in myCloud. Your data is kept securely in Switzerland.
Find out more
###  Any questions?
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text: Posted on 18\. September 2022Text: Romana Bleisch & Andreas Heer | Media: Unsplash
_E-mail, chat, virtual meetings and online storage: the cloud has had a significant impact on how companies work together. But who protects all the data that is shared and stored via the cloud from loss?_
Thanks to the connection to the cloud, modern software solutions allow all files to be returned to the computer after just a few clicks in the event of unwanted data loss. Truly all of them?
It depends. Cloud providers such as Microsoft, Amazon and Google are responsible for the availability and operation of their infrastructure. In this context, customer data is stored redundantly (multiple times) to ensure that the failure of hardware or a data centre does not lead to data loss. However, you are responsible for the protection of your data and thus for an additional backup. This applies if you run your servers in the cloud (virtual servers), but also if you use complete packages such as Microsoft 365.
## Cloud backup scenarios
Corrupted or accidentally overwritten and deleted files can be restored in cloud repositories such as SharePoint. However, this process is usually easier with an additional backup solution. This also applies to e-mails in an Exchange account. Retention periods are another important reason for backing up data from the cloud. After expiration, (accidentally) deleted documents and user data are deleted from the Recycle Bin – irretrievably. A backup stores data beyond these deadlines:
*  **Deleted data in SharePoint Online and OneDrive:** When you delete documents from Microsoft’s cloud storage, they are moved to the Recycle Bin. From there, they can be restored for a certain period of time, usually 90 days.
*  **Deleted e-mails in Exchange Online:** E-mails that are moved to the ‘Deleted items’ folder will remain there for 14 up to a maximum of 30 days.
*  **Data from deleted users:** It is retained for 30 days and is then deleted.
Older deleted data can only be restored from a backup. This also applies if you want to reset an employee’s entire inbox to a previous condition. That’s why you should make sure that an automated data backup regularly saves important information from e-mails, ERP, collaboration tools, etc. This allows important business data to be restored months after it has been lost.
## The most important thing: continuous backup
The safest way to store your company data over the long term is to use a backup. Ideally, this should be done automatically and also in the cloud. This means that the data is stored at regular intervals without any action on your part.
There are various providers for cloud-based backups, including those based in Switzerland. Retention period, backup frequency and data volume are scalable. Costs are usually calculated on the basis of the service purchased.

text: There are various providers for cloud-based backups, including those based in Switzerland. Retention period, backup frequency and data volume are scalable. Costs are usually calculated on the basis of the service purchased.
Whether you fall victim to a ransomware attack, your infrastructure is damaged by fire or water or your cloud data accidentally ends up in the Recycle Bin: in all cases, you can recover individual items or entire servers and are thus well protected against data loss.
Close element
## Automatic and secure cloud backup
Swisscom’s Managed Backup frees companies from the effort of managing backups and recovery. The service includes the backup of physical and virtual servers, along with Exchange mailboxes (Microsoft 365).
Backups are created automatically every day. The data is stored in the secure Swisscom Cloud, in Swiss-based data centres. In the event of data loss, the KMU help desk will assist with quick, secure data recovery.
Find out more
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## Water on the ground, backup in the cloud
How a Swiss SME introduced a cloud-based backup after water damage and, in doing so, improved its data protection. A field report from the industry.
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text: Please enable JavaScript for better browser functionality
## Card Services with CardOne
# Streamlined card management with CardOne
__Contact us
Go to offer
Go to offer
CardOne from Swisscom bundles the interfaces between core banking systems and card issuers, minimising the administration associated with card management and interface maintenance. With one single tool, you can manage payment methods and respond more quickly to the evolving needs of the customer or the market.
* * *
* * *
#### Your benefits
Consolidating interfaces relieves the pressure on core banking services
Better processing quality and a lower error rate
All card master data is instantly available
#### When is it the right solution?
CardOne from Swisscom is suitable for all banks seeking to automate and digitise their processes and minimise the administration associated with card management. The solution’s interface seamlessly links card issuers such as Viseca, Swiss Bankers, SIX or JayWalker to core banking systems like Avaloq.
What’s in it for you:
* Efficient, lean card management processes
* A better customer experience and better customer advice
* A flexible standard solution that can be easily customised
* * *
#### Why Swisscom?
* Flexible: CardOne connects several card issuers with the core banking system
* Experienced: we have been integrating core banking and peripheral systems for over 20 years
* Independent: operated by Swisscom or in a data centre of your choice
#### The first step
A free consultation
Do you want to find out more about the benefits of card management with CardOne from Swisscom? Have a chat with our experts.
__Contact us
#### CardOne quotation
Request a no-obligation quotation
We’ll help you navigate the world of CardOne.
__Request quotation
#### Three possible areas of customer need
#### Card management
Reduce your costs and complexity
Your challenge
Your administration costs are high, and your core banking system is overburdened by card management. To provide quicker, more competent advice, you also need the latest card master data.
Our solution
CardOne automates processes, increases processing quality, reduces error rates and bundles interfaces. All data is synchronised on a continual basis. Furthermore, customised business rules allow you to flexibly tailor CardOne to your needs.
Your benefits
This card management system improves the customer experience in the long term. You will not need additional user management to manage cards because your customers are onboarded online or through E-banking. New CardOne functions are launched regularly and can be used by your customers.
#### Interface bundling
Shorten your time to market
Your challenge
Customer requirements are evolving with increasing speed. When too many interfaces exist between card issuers and core banking systems, it is impossible to keep pace with new developments or to implement and offer new functions and products ahead of other banks.
Our solution
CardOne bundles the interfaces between card issuers and core banking systems. The standard solution can be configured specifically for each bank and will continue to offer a high degree of flexibility following its implementation.
Your benefits

text: Our solution
CardOne bundles the interfaces between card issuers and core banking systems. The standard solution can be configured specifically for each bank and will continue to offer a high degree of flexibility following its implementation.
Your benefits
Interface bundling relieves the pressure on core banking systems and significantly reduces time to market. Fully automated processes allow you to improve quality, reduce error rates, free up your workforce from routine tasks and launch new services more quickly.
#### Customer experience
Improve the customer experience
Your challenge
Card management is a lengthy process – routine tasks are time consuming and therefore expensive. Many of these tasks, such as blocking cards or increasing or reducing credit limits, could be completed by your customers.
Our solution
With the CardOne self-service solution, your customers can manage their cards online, add funds to prepaid cards or request a new PIN. By using open interfaces, the solution is compatible with many debit, credit and prepaid cards, TWINT and many other payment methods.
Your benefits
Your customers can manage their payment methods independently, even from abroad. This improves the customer experience and increases customer loyalty. Your employees have more time for value-adding tasks, such as advising customers. You also gain valuable card master data that can be used in risk analyses and to inform marketing campaigns.
#### Automation of card management
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The 2-minute video explains how St. Galler Kantonalbank optimised its processes and saved money.
#### Benefits
* Fewer interfaces relieve the pressure on core banking systems and minimise administration
* Automated processes increase processing quality and reduce error rates
* The flexible standard solution can be configured specifically for each bank through the use of rules.
* Operated in a highly secure data centre run by Swisscom or by a provider of your choice.
* Self-service card management – anytime, anywhere – offers a high degree of flexibility
* The clear dashboard design facilitates independent payment-method management
* Your customers have immediate access to product innovations and developments
* CardOne can be seamlessly integrated into your standard customer portal
#### Card Services at a glance
#### Would you like to find out more?
#### Data insights
CardOne provides valuable data and insights into your customers’ transactions. Use the insights gained through the card management system to inform marketing campaigns or conduct risk analyses, allowing you to identify evolving customer needs sooner and optimise your services and processes accordingly.
#### Customer insights
You can see all payment methods and transactions at a glance, which means you can provide better advice to the customer. Automated processes ensure that changes are immediately synchronised with card issuers. CardOne is the simple way to manage all debit, credit and prepaid cards, TWINT and many types of travel money.
#### Self-service
The intuitive dashboard enables customers to manage their cards themselves, such as blocking, replacing or unblocking a card, adjusting their credit limit or changing their pin. CardOne can be incorporated into your E-banking or online portal and optimises the customer experience.
#### Prepaid cards

text: #### Self-service
The intuitive dashboard enables customers to manage their cards themselves, such as blocking, replacing or unblocking a card, adjusting their credit limit or changing their pin. CardOne can be incorporated into your E-banking or online portal and optimises the customer experience.
#### Prepaid cards
Customers can add money to their prepaid cards themselves and access the funds immediately. They are also able to order Swiss francs or foreign currencies for themselves.
* «The self-service rate is very high, which gives us process savings and a good return on investment.»
Head of Product Management Financial Products and Payment Transactions
St. Galler Kantonalbank AG
* Find out more
Our experts will be happy to answer your questions. Get in touch with us now.
__Contact us

text: ## ICT-Assessment
#  The benchmark analysis of your ICT environment
Identify potential for optimisation and areas for action within your IT system. A professional assessment of your ICT environment by specialist teams of experts helps you to maximise the potential of your existing ICT solution. Increase your SME’s productivity in a targeted manner with minimal effort and expense.
As an SME, you operate a range of different IT and communication solutions. As the possibilities offered by technology increase, so too does the complexity. Managing your IT solutions is an increasingly involved process. The demands of your customers and employees on the systems are also growing. It therefore makes sense to regularly optimise the IT environment to ensure you are getting the most out of it.
In our ICT-Assessment, we conduct a comprehensive 360-degree analysis to evaluate your existing IT and system landscape. In addition to the technology and infrastructure, we also analyse areas such as security, regulations, authorisations and licences to give you an in-depth benchmark analysis that identifies potential for optimisation as well as risks.
Make the most of our ICT consulting and align your SME with the evolving needs of your business, thus enhancing your security and increasing your efficiency.
####  What’s in it for you:
* In-depth analysis of your existing ICT environment
* Detailed overview of identified risks and potential for optimisation
* Assessment report with suggested solutions and concrete recommendations
###  Your benefits
* Improve your capital expenditure planning with an independent, comprehensive benchmark analysis
* Access latest market-proven expertise from our experienced team of experts
* Obtain a clear basis for decision making, allowing the targeted and efficient deployment of resources
###  When is it the right solution?
What are the three biggest challenges of your IT environment? How do you assess the risks arising from your IT infrastructure? Do you have strategies and contingency plans in place for a range of different scenarios?
The ICT-Assessment creates the basis for future-proofing your IT systems and clarifying unanswered questions. It thus allows you to identify your SME’s vulnerabilities and plug any gaps proactively.
Our IT consulting for businesses will provide you with an independent assessment of your IT system’s maturity, making it easier to predict your future IT needs. This enables more informed decision making and more realistic impact assessments, thus diminishing hidden risks.
Use the ICT-Assessment as the basis for:
* Hardware and software investment decisions
* An independent status quo analysis
* Independent second opinions on your IT infrastructure
* An overview of the ICT infrastructure in use (inventory)
* Assessing the ICT system’s future viability and cost effectiveness
###  Why Swisscom?
* A precise picture of the current situation: a 360-degree analysis of all IT areas by a specialist team of experts
* Technological maturity: a complete, technical on-site evaluation of the infrastructure and system
* A concrete action plan: identification and evaluation of the individual steps to take
###  Product overview
Basic package
##  ICT-Assessment
* Analysis and comprehensive inventory of your ICT environment

text: * Assessing the ICT system’s future viability and cost effectiveness
###  Why Swisscom?
* A precise picture of the current situation: a 360-degree analysis of all IT areas by a specialist team of experts
* Technological maturity: a complete, technical on-site evaluation of the infrastructure and system
* A concrete action plan: identification and evaluation of the individual steps to take
###  Product overview
Basic package
##  ICT-Assessment
* Analysis and comprehensive inventory of your ICT environment
* Identification of potential for optimisation and risks
* Detailed assessment report which defines and evaluates the risks
* Product-independent recommendations
**Price from:**
4200.–
Additional option
##  Management presentation
* A customised presentation of the recommendations for your management
* An in-person presentation and discussion at your premises
**Price:**
750.–
###  Get started with the ICT-Assessment
####  The first step
The first step in increasing your efficiency and security is to identify your ICT environment’s potential and vulnerabilities.
Arrange a consultation
#####  Download
* Overview of ICT-Assessment
###  We analyse these areas
Our team of experts gain an overview on the ground at your premises. In the ICT-Assessment, we focus on the six main aspects of your ICT environment, examining the following questions:
#### Processes
* What are the dedicated processes?
* How are responsibilities for the core IT functions defined?
* Are there contingency plans for business-critical systems?
#### Applications
* Are the core and support applications defined?
* What is the current application landscape?
* What redundancies and potential can be identified?
#### Infrastructure
* What infrastructure does the company use?
* What changes and updates will be required in the near term?
#### Strategy and governance
* Is there a long-term IT strategy and is it clearly defined?
* How is this strategy communicated and how is it implemented operationally?
* How are strategic requirements put into practice?
#### Organisation
* How is the IT organisation structured within the business and what are the decision-making channels?
* How many users and devices are there in the business?
* How is support guaranteed?
#### Security and data protection
* What are the security and compliance requirements?
* How is compliance with guidelines guaranteed?
* How is user management organised and how are authorisation structures defined?
##  "The ICT-Assessment clearly showed where our ICT ecosystem had the potential for improvement and gave us some practical recommendations to help us collaborate efficiently today and in the future."
Brigitte Pfrunder-Rüttimann, Senior executive, Spitex Hochdorf
​ _​_
Call us
* 0800 055 055 (free)
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Contact us in writing
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text: #  Swisscom blue TV features
On this page:
Creating a customised channel list, using the TV guide, using Replay and managing your recordings: discover all the features of Swisscom blue TV.
* ​blue TV channel list
* ​Replay
* Recordings
* ​FAQs
##  blue TV channel list
There are more than 300 channels on the blue TV channel list. You can use the default order of channels or create a customised channel list. You therefore decide which channel order works best for you.
Option 1 of 2
###  On My Swisscom
Log in to My Swisscom to create or edit your blue TV channel list. You can also display it and print out the numbered list.
Go to channel list
Option 2 of 2
###  On a television with a TV-Box from Swisscom
1. Press the “home” button on your Swisscom TV remote control.
2. Go to the cogwheel in the top left to access the settings.
3. Go to “TV settings” and select “TV channel lists”.
4. Select the channel list sequence that you wish to change and select “Edit” to change the sequence.
5. Move the channels into the order you want via the arrow buttons and press save to confirm your chosen sequence. Click “Position” to directly assign channel numbers to channels, such as channel position 1 for SRF1.
6. This is automatically activated once you save the new list of channels. However, you can change the channel list again at any time in the TV Guide, using the “option” button.
1. Open the TV Guide
Press the “guide” button on your Swisscom blue TV remote control to launch the electronic listings guide.
1. Navigation
Use the arrows to go up to 12 days forwards and up to 7 days back. Click OK to read the programme description, to start watching or to record.
1. Option
Use the “option” button to skip to the listings for a particular day, start the search function or change the channel list.
1.   2.   3.
__ Previous __Next
##  Replay
Missed a programme? Use the Replay function to play or rewind previously broadcast programmes and films. The subscription overview shows you the TV subscriptions that include this feature. To use Replay, you need to activate the function once on the TV for all subscriptions. To do so, press the Home button on your remote control, click the small cogwheel in the top-right corner and select “Replay”. Tick the correct channel and select “Activate”.
The Replay function is not available to blue TV public users.
###  How to use Replay
1. Go to the TV Guide.
2. Channels that allow previously broadcast programmes to be replayed are highlighted.
3. Select the programme you wish to watch and click “View”.
Some TV channels have introduced new forms of advertising on time-shifted television. In future, you will therefore also see advertising during recordings, live pause and Replay TV. To skip the Replay advertisements, you can add the new Replay Comfort option for CHF 6.90/mth.
##  Recordings

text: 2. Channels that allow previously broadcast programmes to be replayed are highlighted.
3. Select the programme you wish to watch and click “View”.
Some TV channels have introduced new forms of advertising on time-shifted television. In future, you will therefore also see advertising during recordings, live pause and Replay TV. To skip the Replay advertisements, you can add the new Replay Comfort option for CHF 6.90/mth.
##  Recordings
Swisscom blue TV allows you to record programmes. With the Swisscom TV-Box you can, for example, use the red Record button on your blue TV remote control.
Your recordings will be saved for a period of 2 years. They will then be moved to the recycling bin for a period of 30 days, during which time you have the option of restoring them. We recommend that you permanently archive recordings that are important to you.
Your recording storage capacity depends on your blue TV subscription. With blue TV L, you can add an option(opens in new tab) for 500 extra hours recording space.
#### Recover recordings
You have 30 days in which to recover deleted recordings. Recordings are then automatically archived and remain stored indefinitely. If your archive storage is full, you will need to delete recordings that have already been archived before the recovery will work.
How to recover your recordings:
Go to your recordings. Select ‘Manage recordings’.
Go to the ‘Recycle bin’ on the right.
Select the recordings that you wish to keep. Select ‘Recover’.
The programme will now be in your ‘Recordings’. Archived recordings are identified by a padlock symbol.
1.   2.
__ Previous __Next
#### Store recordings permanently
We recommend that you permanently archive recordings that are important to you. Here’s how:
1. Go to your recordings.
2. Go to the recording in question and press ‘OK’.
3. Select ‘Archive’ below.
4. The recording now has a padlock symbol, which tells you that the programme has been archived and will be permanently stored.
#### Where are my recordings?
If you are no longer able to locate your recordings, this may be due to one of the following reasons.
* Your recording is older than 2 years and has been moved to the recycling bin by Swisscom, where it will be permanently deleted after 30 days.
* You are not logged onto tv.blue.ch or the blue TV app with the login you originally used to record the programme. In this case, you should log out and then log back in with the correct Login. Tip: as a rule, you only need one Login for all Swisscom services. Please contact us if you would like to merge your Swisscom logins.
##  FAQs
#### Which functions can I find on blue TV?
Once you have installed and set up blue TV: find tips and information on how to use blue TV:
* Discover functions
* Set up parental controls
* Voice control (Voice Assistant)(opens in new tab)
* Play photos, films and music(opens in new tab)

text: ##  FAQs
#### Which functions can I find on blue TV?
Once you have installed and set up blue TV: find tips and information on how to use blue TV:
* Discover functions
* Set up parental controls
* Voice control (Voice Assistant)(opens in new tab)
* Play photos, films and music(opens in new tab)
* Cloud Gaming from Blacknut (opens in new tab)
* Accessibility
#### What is different when watching TV with the Swisscom TV-Box than with the blue TV app?
When using blue TV via the app (e.g. on Apple TV 4K or Smart TV), the following functions and content are not available:
* Radio
* Teletext
* Sub-titles
* blue+ in UHD
Only stereo sound is provided, which can lead to delays of 12-22 seconds for Live TV.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: ## Rhomberg Sersa Rail Holding GmbH
#  “IoT boosts construction processes”
Christian Schollenberger, Global Head of IT
###  The story in brief:
Swisscom supports Rhomberg Sersa Rail Group with an end-to-end IoT solution to increase the efficiency of construction workflows.
Rhomberg Sersa Rail Group is a leading international full-service railway engineering provider. It harnesses innovation to optimise its processes, using an IoT solution from Swisscom and Microsoft to collect, analyse and evaluate positional and operating data from its equipment.
##  About Rhomberg Sersa Rail Group
* Industry: Railway engineering
* Number of employees: Approx. 2,100
##  The project with Swisscom
* A complete IoT solution from a single source: Sensor technology, device management, connectivity, data analytics.
* More efficient processes: A comprehensive database for optimisation.
###  These products are used by Rhomberg
##  Internet of Things (IoT)
Swisscom Business IoT is a modular and scalable end-to-end solution that simplifies IOT projects for companies.
Go to product
##  Microsoft Azure
Swisscom has a comprehensive portfolio of services to guide you on your journey to the Azure Cloud.
Go to product
###  The challenge: create a database to simulate construction workflows
The time frames for maintaining and working on the railway infrastructure are narrow and often during the night. Carrying out this work efficiently requires meticulous planning covering all eventualities.
“To do this successfully, we are reliant on a comprehensive database,” says Christian Schollenberger, Global Head of IT at Rhomberg Sersa. “We need to know where different pieces of machinery can be deployed, their motion patterns and their power.” This means that machines and trains need to be able to “talk”. The company was looking for a partner for the entire IoT solution, encompassing data processing, device management, connectivity and data analytics.
“A tailored IoT solution resulting from close collaboration.”
Christian Schollenberger, Global Head of IT, Rhomberg Sersa Rail Holding GmbH
###  An end-to-end IoT solution
The company needed a tailor-made solution. Christian Schollenberger, his crew and Swisscom’s IoT specialists focused on the demanding challenges faced in this specific use case. The outcome was the end-to-end IoT solution they had envisaged. “The sensor data is transferred to our Azure IoT Hub via Swisscom,” says Christian Schollenberger, explaining the process. “The data is processed, analysed, enhanced and entered into a database and then visualised.”
The insights gained enable faster, more cost-effective workflows in several different countries. A vision for the future: “We would like to be able to simulate the entire construction workflow in advance!”
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text: Posted on 8\. August 2016Text: Pia Schneider
In 2015, being one of the ten finalists of the Swisscom Startup Challenge, the startup BestMile was selected as the audience’s darling. CEO Raphaël Gindrat talks about their current projects, the future of fleet management and life in a startup.
### Raphaël, one year ago, you were one of the ten finalists of the Swisscom Startup Challenge as well as the winner of the audience award. Fast forward to today in Sion, there are two driverless buses that have integrated your software – how did you manage to do that?
Raphaël: As a startup you have to be able to do a lot with very little resources. It is essential to focus on the right projects. During the past year, we were dedicated to perfectly getting to know our industry to address its challenges in the most relevant way. It was essential for us to find the right partners and opportunity to advance autonomous mobility. We believe our project “SmartShuttle” in collaboration with PostBus in the city center of Sion will provide essential insights into the reality and the challenges of integrating an autonomous fleet of vehicles into urban areas.
### In what way has your participation in the Startup Challenge been helpful?
Raphaël: The Startup Challenge happened at a time where it was essential for us to have an objective look back at all the work that had been done in order to decide where we wanted to go. It was the ideal occasion to structure our vision and work. The challenge brought us visibility and confirmed the accuracy of our strategic positioning in the autonomous mobility industry. It also allowed us to build a strong network that is still useful to us today.
### According to you, BestMile works as a “brain”, enabling the control of many autonomous vehicles at the same time. What does that mean in concrete terms?
Raphaël: Our fleet management platform decides in real-time which mission to send to which vehicle in order to offer the highest quality of service to the passenger in the most efficient way for the operator. It allows the intelligent operation and optimization of autonomous vehicle fleets. Using algorithms, the platform sends optimized missions to the vehicles and seamlessly handles planning, dispatching, routing, and battery charging management. It manages both scheduled trips and on-demand service, and is independent of any vehicle manufacturer, thus allowing customers to remotely manage heterogeneous fleets composed of autonomous vehicles of different types and brands.
BestMile also provides both front-end and back-end interfaces for operators and passengers, such as mobile and web applications.
Our premise is that the future of mobility isn’t in autonomous vehicles themselves, but in what they can offer when they’re operated and managed collectively in an integrated ecosystem.
### Where will you be in one year? Where will Switzerland be in the field of fleet management of autonomous vehicles?

text: BestMile also provides both front-end and back-end interfaces for operators and passengers, such as mobile and web applications.
Our premise is that the future of mobility isn’t in autonomous vehicles themselves, but in what they can offer when they’re operated and managed collectively in an integrated ecosystem.
### Where will you be in one year? Where will Switzerland be in the field of fleet management of autonomous vehicles?
Raphaël: We are much more advanced than we ever expected one year ago, it’s difficult to realistically predict where we’re going to be a year from now. The autonomous mobility industry is one of the fastest-growing industries right now which makes the task even harder.
Switzerland is one of the most advanced countries in the world in terms of autonomous mobility today. “SmartShuttle” in Sion (Switzerland) is the first instance in which electric autonomous shuttles are circulating through a city center and servicing the public on a daily basis. We have no doubts that Switzerland will stay one of the leading countries in autonomous mobility.
### The current trials in Sion are taking place in pedestrian areas – in areas, where the risks of accidents are comparably low. Is it also your goal to implement your software in vehicles in hectic cities and metropoles or will that ever be possible?
Raphaël: The paths of the autonomous shuttles in Sion cross open roads too, so the shuttles are confronted with regular road-users. Of course, Swiss cities are by far not the most hectic cities in the world but it is a good start. In order to have a fully integrated autonomous transport system that is safe, even in hectic cities, there is the need for a global supervision and management solution. BestMile’s platform will soon take into account not only the driverless vehicles, but also the location and status of other cars / buses. Connected infrastructure will become handy and BestMile will become a central part of the IoT ecosystem.
Many other cities and transport operators have reached out to us following the announcement of the project in Sion to discuss the possibility of using autonomous shuttles combined with our solution to offer a comprehensive autonomous transport system. We are convinced that even before the end of the project in Sion (2 years from now) numerous cities and private sites will be equipped with their own autonomous transport system.
### The idea of autonomous vehicles as part of our daily lives often arouses skepticism regarding our personal safety – how can you convince the public of the contrary?
Raphaël: Most car accidents are due to human error. Even if it’s difficult to admit, there is no doubt that autonomous vehicles are safer drivers than we are. In addition, with our platform, a supervisor is always remotely monitoring the vehicles and he can interact with the passengers or intervene in case of emergency.

text: Raphaël: Most car accidents are due to human error. Even if it’s difficult to admit, there is no doubt that autonomous vehicles are safer drivers than we are. In addition, with our platform, a supervisor is always remotely monitoring the vehicles and he can interact with the passengers or intervene in case of emergency.
We’ve only received positive feedback from people who used the shuttles in our different pilot projects. Everyone is thrilled to try them out. Passengers are very curious about the technologies and how the whole system operates. The questions revolve around the same topics: Does it really work without any human operator? How does it detect obstacles? Passengers are impressed like they would be of a magic trick, but they know it is not magic but advanced technology. It is understandable that the public is frightened or skeptical when confronted with something completely new. Once the use of autonomous vehicles is generalized, the public will see for themselves how incredibly convenient autonomous mobility actually is.
### How hard/exciting is life of a startup?
Raphaël: The life of a startup is full of unknowns and uncertainties, this is what makes it so challenging and enriching. You have to embrace these uncertainties and turn them into strengths. Everything is about balance, between being realistic and visionary. Most importantly, you have to welcome failure as a valuable lesson and not think of it as the end.
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text: ### Climate change scenarios
Temperatures are on the rise in Switzerland. In its climate scenarios, MeteoSchweiz predicts a rise of at least two degrees compared to the pre-Industrial Age even if greenhouse gas emissions are halved by 2050.
Observations Scenario A Scenario B Scenario C
Scenario A predicts rising temperatures given a steady increase in greenhouse gases up to 2100.Scenario B also forecasts a rise with increasing emissions up to 2050, then a slight drop. In Scenario C emissions will be halved by 2050 and by the end of the century will have dropped to 1900 levels. Yet temperatures will still rise by 2 degrees. Source: Klimaszenarien Schweiz – eine regionale Übersicht. MeteoSchweiz 2014

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# Mission-critical data transmission
## Secure, reliable transmission via radio relay
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Do you need secure, point-to-point data communications over the air with end-to-end encryption? Take advantage of our long-standing experience and highly specialised expertise in building and operating secure radio-relay networks. We will support you from the planning stage through to commissioning the network and provide a reliable, around-the-clock service.
## Permanent monitoring provides the optimum overview
After commissioning, we monitor your radio network around the clock using our Altravis monitoring tool. We analyse the availability of your radio-relay installation and any error messages and provide you with the report including visualisations.
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## There for you 24/7
Our Operation Control Center is there for you whenever you need it, ensuring that faults are resolved quickly. Our seven parts-supply warehouses are located across Switzerland, so you can rely upon a highly skilled service team and the regional supply of spare parts.
Our customers include
The emergency services (BORS)
Energy suppliers
Industrial companies
Banks
Stock exchanges
SMEs with high security requirements
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## Any questions?
Your expert
Jürg Stäuble
Head of Radio Communications
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## Insights
###  Factsheet
Mission-critical data transmission factsheet
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Interview with Christoph Studer on mission-critical data transmission
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# Flexible radio solutions for efficient operations
When mobility and security are integral to your operations, radio is the perfect means of communication. The private radio solutions from Swisscom Broadcast are network-independent, reliable and easy to use. We plan, build and operate state-of-the-art radio infrastructures based on TETRA, DMR, LTE and analogue radio technology. As a system partner of Hytera, we offer you the very latest premium technologies.
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Utility companies
Private radio allows operating personnel to communicate with one another reliably at all times – even in the event of a power failure. Extra functions, such as lone-worker, GPS or man-down features provide additional peace of mind for people working alone in tunnels or dams. Data transmission can be used to monitor and control entire systems (process control or telemetry).
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Skiing areas & mountain cableways
Seamless radio coverage is the basis for efficient operations and emergency communication in the mountains. Employees of mountain cableways and in skiing areas are exposed to all kinds of weather and need communication equipment that is resistant to rain, snow, wind and cold. Besides fully autonomous radio solutions for extreme situations, Swisscom Broadcast also offers heavy duty communication equipment that is easy to use and works reliably.
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Public and works fire services
Reliable straightforward communication is vital to the operations team whether for fire-fighting, coping with floods or traffic reporting. Swisscom Broadcast offers tailored solutions for optimum communication between the deployment site and operations centre. Our radio equipment is resilient and withstands extreme conditions involving major fluctuations in temperature and high levels of humidity.
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Security firms
Security firms rely on dependable autonomous communication networks to ensure the safety of customers and employees. Swisscom Broadcast offers upgradable private radio solutions with specific additional functions for all kinds of deployments.
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Aircraft radio
Aircraft radio enables communication between aeroplanes or helicopters and ground control. It therefore also ensures integrated operational control. Rega is one of our long-standing customers.
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Industrial business
Two-way radio is the perfect medium for industrial concerns. An independent digital private radio network ensures efficient communication between operational staff – even in an emergency. Explosion-proof ATEX equipment with alarm functionality offers additional safety for hazardous environments.
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Public authorities & institutions
The army, federal offices, universities and administrations interact with many different stakeholders across a wide area. Swisscom Broadcast provides customised private radio solutions for optimum organisation and reliable blanket communication coverage. Our advanced technologies are distinguished by high quality and specific additional functions.
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Temporary networks for events
Temporary radio solutions support the successful staging of professional events of all sizes. We provide the infrastructure and high quality radio equipment, and ensure radio coverage in buildings and over open areas.
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Partnership with Hytera

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Temporary networks for events
Temporary radio solutions support the successful staging of professional events of all sizes. We provide the infrastructure and high quality radio equipment, and ensure radio coverage in buildings and over open areas.
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Partnership with Hytera
Swisscom Broadcast is a system partner of Hytera, the international manufacturer of mobile radio systems. We are therefore an important system integrator for the entire Hytera portfolio in Switzerland and Liechtenstein. Hytera develops radio systems to the highest standards. The partnership gives us direct access to the latest technologies on the market. Alongside DMR and TETRA systems, we can also implement innovative broadband solutions as part of the partnership.
Radio communication is highly versatile with a wide range of flexible uses. The private radio solutions from Swisscom Broadcast can be expanded with applications, walkie talkies and radio infrastructures, as required. We offer you a bespoke service: from consulting and integration through to secure operation.
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text: #  Ready for digitisation in healthcare
Both digitisation and professional expertise are key to securing the future success of the Swiss healthcare system. If these can be combined effectively, hospitals and other healthcare facilities will be able to operate in the best interests of the patients while sustaining profitable growth and taking care of the long-term health needs of the population.
In the face of its ageing population and rising care needs, there is a conflict in Switzerland’s healthcare system between highly competitive services, tight state regulation and acute staff shortages. At the same time, patients are demanding more customer centricity, greater freedom of choice and transparency.
###  Digitisation as a success factor
State-of-the-art digital communications, long standard in other sectors, have yet to see wide-scale adoption in the healthcare sector. This can make communications complex for hospital staff and others in the health service industry. The IT systems, which have often evolved over time, can be heterogeneous. Instead of end-to-end digital processes, paper-based processes may still prevail, entailing significant coordination and communication effort and wasting both time and money for everyone.
In addition to data and information security, cybersecurity and the requirements of the revised Federal Data Protection Act (revFADP) also present significant challenges. The existing IT landscape needs to be modernised and networked, which will require considerable investment. An important factor in successfully overcoming these challenges and turning them into opportunities is the choice of IT strategy. This is where Digital Health Consulting from Swisscom comes in.
##  Facts & Figures
The digitisation level of the Swiss healthcare system (Digital Health Index) currently stands at just under 41% (as of February 2023). Source: Statista Research Department, 2023
In terms of digital sustainability, Switzerland’s healthcare system ranks 15th out of the 63 assessed. Source: BAK Economics
##  Driving digital transformation
In our Digital Health Consulting, the following four areas of focus have emerged as particularly important.
## Patient Journey
Data availability and accuracy. At every touch point throughout the patient journey, before, during and after a treatment or in-patient stay, the correct data must be available in the right place and at the right time.
## Operational Excellence
Lean, digital processes. These are essential for efficient, automated processes and provide important data for management of the entire organisation. This optimises day-to-day business, treatment quality and patient safety while reducing the burden on nursing staff.
## Integrated Care
Regulated data exchange, secure communication and the provision of information and services within an ecosystem that incorporates multiple service providers. This improves the use of resources, promotes innovative solutions and increases health service accessibility.
## Operational Reliability
Health facility IT systems must continue to function at all times, even during critical events, to ensure that there is no or minimal impact on day-to-day operations.
##  Our services
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##  Swisscom: the perfect health partner for you
###  In-depth industry expertise

text: ## Operational Reliability
Health facility IT systems must continue to function at all times, even during critical events, to ensure that there is no or minimal impact on day-to-day operations.
##  Our services
400.– geschenkt
##  Digital healthcare solutions
Find out more
##  Swisscom: the perfect health partner for you
###  In-depth industry expertise
We have dozens of industry specialists with long-standing knowledge of the healthcare sector and considerable methodological expertise.
###  Holistic approach
Our end-to-end process view enables a strong customer focus in all workflows and processes.
###  Digitisation as a core competency
As an ICT solution provider, we have a complete overview with our own network, dedicated tools, experience and proximity to the customers.
##  Take the digital assessment now
Digital Health Assessment
##  Are you ready to take the next step in your digital transformation?
In our assessment, we work with you to identify a digitisation roadmap.
Find out more
Herausforderungen der Digitalisierung im Spitalumfeld
Integrated Care
__ “This is modern working for me, because at the end of the day I can just get on with my core work: analysing and interpreting images”
Tobias Hertle, Head of Radiology, Spitäler fmi AG
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Operational Excellence
__ “We pursue an IT strategy that allows us to take advantage of opportunities for growth and respond to future developments”
Michael Stahlberger, Head of IT, Cantonal Hospital St. Gallen
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text: # Customer promise and strategy
## Our customer promise
**Ready** – to simply use the opportunities of the networked world.
With top quality, ground-breaking innovations and connected to people and the environment.
Almost no other company is more closely linked to Switzerland and the people who live here than Swisscom. Because people are our main focus, we also know that while some share our enthusiasm for a connected world, others are more cautious about the future. Swisscom has a duty to everyone to make the possibilities of a connected world accessible, easy to use and relevant. That is our responsibility. And it’s also our promise as the Swisscom brand.
## Our strategy
Digitisation, changing customer requirements, predatory competition in the saturated core market and new providers with disruptive business models put our business under pressure. Our long-term corporate strategy aims to compensate for the decline in revenue and profit, thus maintaining the financial strength to invest heavily in new technologies.
### Best customer experience
Swisscom works hard to keep its customers happy by offering them the best experience at all times wherever they are.
Best products
Best service
Best infrastructure
### Operational excellence
Swisscom is implementing cost optimisation measures to counter declining revenue in its core business resulting from the impact of competition.
Greatly simplified IT & network
Digital leader
Smart investments
### New growth
Swisscom is responding to the increasing market saturation and related price pressures with new growth opportunities.
Growth in the IT market
Focused growth in new areas of business
Maximising core business
## Focus trends
Swisscom regularly analyses trends. From these, it identifies tangible, short- to medium-term trends that have a direct impact on Swisscom’s business. For example, the focus trend of Ultra-Broadband & 5G has already arrived in reality: in 2019, the first commercial networks went into operation globally. Other focus trends such as Cloud and Edge Computing or Cyber Security are already having a major impact on many companies worldwide.
#### Automation and Robotics
Automation means that process sequences are controlled by machines, while humans monitor the overall automated process. Repetitive physical work steps and processes within digital systems that are traditionally performed by humans offer great potential for automation. However, intelligent automation (a combination of AI and robotic process automation) will enable future automation to go well beyond repetitive tasks.
#### Ultra-Broadband and 5G
In 2019, the first commercial networks went into operation globally. And 5G networks are being expanded rapidly. Despite political resistance, Switzerland is a pioneer in 5G expansion. Telecoms providers continue to invest substantially in the expansion of wireline ultra-broadband infrastructure.
#### Cloud and Edge Computing
Cloud solutions promise, among other things, lower costs and higher scalability – but also greater simplicity and better features for the development of applications. High bandwidths and increasing connectivity encourage the spread of cloud solutions. Edge clouds are of central importance for IoT and gaming (low latency). For example, they enable sophisticated analytics at the network edge (data is processed decentrally where it is produced).
#### Diversified Entertainment

text: #### Cloud and Edge Computing
Cloud solutions promise, among other things, lower costs and higher scalability – but also greater simplicity and better features for the development of applications. High bandwidths and increasing connectivity encourage the spread of cloud solutions. Edge clouds are of central importance for IoT and gaming (low latency). For example, they enable sophisticated analytics at the network edge (data is processed decentrally where it is produced).
#### Diversified Entertainment
Pay TV providers are in fierce competition with globally active OTTs and media companies are also trying to address end consumers directly through digital streaming services. Content is increasingly consumed via mobile devices and regardless of location. Overall, it is noticeable that consumers use a variety of media in parallel.
#### Cyber Security
Digitalisation has become everyday for companies. Many processes and business models are completely IT-based, making them attractive targets for attackers. Today, cybercriminals have specialised and professionalised. Successful attacks can threaten the very existence of a company. The human factor remains a major challenge when it comes to vulnerability. Comprehensive security concepts to counter cyberattacks are therefore essential for states, companies and private individuals.
#### Internet of Things
The IoT ecosystem connects the digital and physical worlds. Drivers of this development include the significant increase in smart home devices, smart wearables and networked value chains – based on constantly improved connectivity (speed, latency), the availability of cloud IoT platforms and improved analysis options. Efficient networking enables new business models, automated processes, novel customer interactions and smart products.
#### Privacy, Trust and Ethics
The fast pace and density of information in the media environment makes it more difficult to check the authenticity of news. The focus is primarily on social media, which increasingly influences political and non-political opinion-forming processes due to its wide reach. “Fake news” usually refers to news spread via digital channels and in particular on social networks and media. Technological advances are leading to an expansion of fake news into images and videos (deepfakes).
#### Artificial Intelligence
Artificial intelligence refers to IT solutions and methods that perform tasks autonomously, without the underlying rules being explicitly specified by humans. AI learns to perform jobs and organise workflows better based on data. The areas of application for AI have greatly expanded, and the current focus is on real-time and predictive applications and deep learning (based on artificial neural networks with many intermediate layers).
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Financial goals

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text: ######  Expert interview between Clemens Eckert and Thomas Zerndt
#  "There will be an increased push towards open architectures and platform architectures."
In cooperation with the Business Engineering Institute St. Gallen (BEI), the Core Banking Radar of Swisscom has been monitoring the system support of banks since 2017 and analysing the most relevant systems for the Swiss market using a comprehensive assessment model(opens in new tab). Based on the update
of the already surveyed systems, Clemens Eckert and
Thomas Zerndt exchanged their views on developments in the core banking system market in Switzerland in an interview.
Text: Christine Popp, Bilder: Swisscom
7 August 2023
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## 1\. How would you describe the current state of the core banking market in Switzerland?
**Thomas Zerndt:** The current market for core banking systems is partitioned, especially in the segment of smaller and medium-sized banks. On one hand there are the dominant manufacturer systems: Avaloq is one, Finnova another. You could also include Olympic, Finstar, TCS BaNCS or Temenos. There is not much happening in that market; people are shying away from any change. There are a few outliers, such as Berner Kantonalbank (BEKB) on IBIS4D or Banque Cantonale Vaudoise (BCV), which still has an old system based on an IBM host (Osiris). And then there are the major banks with their own systems. But there are not many others, so the market is stable.
**Clemens Eckert:** I agree that it is a saturated market. There is no wave of migrations like there was in the 00s. Nevertheless, we receive about 4-8 tenders for core banking platforms per year. These cases don’t all lead to decisions. But if there is a change, it is not about switching from one core banking system to another. It is more about strategic issues or dissatisfaction with the existing provider, often due to a lack of agility. In the cases where a decision is made, Swisscom can position itself very well and win.
**Thomas Zerndt:** That’s my experience too. Banks are either up to their neck in it and have to migrate or change the system. Otherwise, banks change the provider set-up, leave a community, for example, and operate the core banking system themselves or with another provider.
## 2\. What was your biggest insight from the update interviews with the eight established core banking system providers in Switzerland? What surprised you?
**Clemens Eckert:** We see respectable investment volumes by the manufacturers in their core banking systems for the Swiss market. But in comparison with international systems, the Swiss investment volumes cannot keep pace. The advancements are enough for an evolution, but they are not sufficient to drive the technological or banking revolution and to introduce new technologies or innovations such as cloud-native, database-agnostic or a multitude of APIs.

text: **Clemens Eckert:** We see respectable investment volumes by the manufacturers in their core banking systems for the Swiss market. But in comparison with international systems, the Swiss investment volumes cannot keep pace. The advancements are enough for an evolution, but they are not sufficient to drive the technological or banking revolution and to introduce new technologies or innovations such as cloud-native, database-agnostic or a multitude of APIs.
**Thomas Zerndt:** I see it similarly. To exaggerate, we could say that core bank manufacturers are at a crossroads: either they reform in response to customer demand or they take a real step into the future, which involves even greater investments. If they reform to meet customer demand, they will never be the leader in the market; they will be producing from behind. The insights show that the core banking system manufacturers have barely evolved in terms of functionality. They are strongly focused on reforming the existing functionality to achieve state-of-the-art technology again.
## 3\. What movements and developments do you expect in the next five years in the core banking market in Switzerland?
**Thomas Zerndt:** I am convinced that we always have to take a dual view on the core banking market – what the banks are doing and what the manufacturers are doing. If you look at the market development, the banks and therefore also the functionality of the manufacturers will open up. There will be an increased push towards open architectures and platform architectures. These will become a common component of the banking systems at every bank. In addition, there will be increasing cooperation with FinTechs; it will no longer be possible to obtain everything directly from the core bank manufacturer. Banks will increasingly build up IT skills themselves. In terms of core bank manufacturing, cooperation with FinTechs and with neo-core banking system manufacturers will increase.
**Clemens Eckert:** If we look at surveys, such as the one published by IFZ in May 2023, we have to say that relatively little movement is expected in the market over the next five years. But all banks say they need greater flexibility and, as ever, lower costs. Banks can achieve flexibility using APIs, marketplaces for APIs or cloud technologies. I see these as being the main technological developments in the next five years. These will enable exactly what you have just outlined, namely cooperation with third-party manufacturers, FinTechs, neo banks, and so on. In terms of content, we are facing a few big issues, such as instant payment or the changeover to SWIFT MX. However, I also believe that the banks want to focus on contributing to a sustainable world, as set out by the Taskforce on Climate-Related Financial Disclosure.

text: **Thomas Zerndt:** That will certainly be the case. I agree that the banks have an expectation that costs will come down. I don't believe that will happen. As the architecture develops and opens up in the future, expertise in integration and the need for integration will increase. It will be the same in areas like sustainability – this is what drives the costs. Integration complexity has to be managed and cannot be talked away.
## 4\. How do you rate the chances of Swiss banks using neo-core banking systems in mid-term?
**Clemens Eckert:** The lack of adaptation to the Swiss market and absence of sufficient functionality for securities processing makes it relatively unlikely that neo-core banking systems will be introduced in Switzerland in the foreseeable future. If there is any development, it would be for a neo bank that focuses on an account-card-credit offering.
**Thomas Zerndt:** I slightly disagree. When we examined the neo-core banking systems, the innovative concepts that have spread there are amazing. One example is the SaaS product offered by Mambu. Another is Ariadne, which has built a standardisation tool for products based on the Dodd-Frank Act. There is also the process consistency of Thought Machine. There are many examples that have not yet been adapted for Switzerland but can be used in parts, for example in master data management, with minimal adaptation effort. In my opinion, collaboration of manufacturers and banks will be even stronger in the next five years, because innovative concepts are in demand.
**Clemens Eckert:** That's true; I would also be very happy if we saw a bank in Switzerland using smart contracts to diversify their product offering, for instance.
**Thomas Zerndt:** That would be one example. Through that, we would also achieve a standardisation of products in the Swiss market – making it possible to interact much easier from bank to bank in the interest of the client.
## 5\. Why haven't the neo systems already linked up with systems in Switzerland, as they have in other countries?
**Thomas Zerndt:** On the one hand, if we look at the functionality requirements of a core banking system for Switzerland, then compliance requirements and specific adaptations, for example, are extremely complex. On the other hand, the architecture in Switzerland is such that securities processing is often offered integrated with payment transactions and credit services. That is one aspect that neo-banking systems do not yet cover in the same way. The other issue is the maturity of the neo-core banking systems. If we think about it, it takes 10,000-15,000 person-years of development work for a core banking system to reach a certain level of maturity. This has simply not yet happened with the neo-core banking systems. The maturity will progress, and the collaborations will take place, but not in the next few years.

text: **Clemens Eckert:** I think even neo banks need to cover the securities business in Switzerland. If we look at the banks that have been founded in recent years, they almost always offer securities trading for their clients. Because neo-core banking systems cannot cover this area, they will have a hard time in Switzerland. Moreover, the Swiss market is very small and expensive to conquer, which makes it unattractive in terms of turnover for the neo-core banking system manufacturers to come to Switzerland.
**Thomas Zerndt:** The second argument is a very powerful argument, we have also seen that. There are up to 400–500 installations worldwide, but there is only potential for a few installations in Switzerland. I don't see the issue with securities functionalities in the same way. We will have the concept of architecture modularisation everywhere in the future, which will allow individual modules to be added or removed. This means that the integration of neo-core banking systems is entirely possible.
**Clemens Eckert:** Banks would simply have to operate a securities book keeping system in parallel with a neo-core banking system.
**Thomas Zerndt:** Exactly, that is quite standard in Germany; it's not an issue at all. It works. One can simply reconcile the positions and transactions.
## 6\. How do you rate the established systems? Are they on a good trajectory and prepared for the future?
**Clemens Eckert:** We are seeing systematic investments at the existing core banking manufactures in Switzerland and corresponding reform programmes. But the investments planned will not be enough to catch up with or make up for some technological developments, although functional gaps can be closed over time. This shows that a disruption of the Swiss core banking market could occur at some point. The IFZ study suggests that this may not happen in 5 years’ time, but perhaps in 10.
**Thomas Zerndt:** I see the question of manufacturer readiness in somewhat broader terms: they have to invest, and as you say, they are investing respectably. They have to invest in cloud-native technologies, in modularisation, in opening up and making the platform more flexible, in improving the time-to-market for the banks. But if we look at whether there is awareness of the impact on the manufacturer's employees in this transformation process and the need to realign the company accordingly – the manufacturers are already struggling here in some cases. In other words, I think they are prepared in terms of the concept and initiative, but bringing the banks and their own employees along with them is a key challenge. The job profiles will change.
## 7\. What challenges do you hear from banks regarding their core banking systems?

text: ## 7\. What challenges do you hear from banks regarding their core banking systems?
**Thomas Zerndt:** The fascinating thing when you talk to banks is that there is always an underlying dissatisfaction with the manufacturer, which goes up and down. At present, this is somewhat accentuated. There is a much greater spotlight on the ability of the core banking manufacturers to deliver because the banks want to act freely on the market in terms of new functionalities, platforms, and customer support in the customer journey. The core banking system manufacturers have to follow suit; the banks are often dissatisfied and increasingly starting to build solutions independently. They talk to FinTechs and new providers, they integrate these offerings and products into their own solution and gradually make themselves more independent of the current core banking system.
**Clemens Eckert:** I agree that the banks are looking for ways out of the lock-in effect they feel with their core banking system. Above all, they are looking for more agility, faster time-to-market and lower costs.
**Thomas Zerndt:** Exactly. And the striving for lower costs that has been evident for the past 20 years will not become a reality. The costs will remain, particularly because the competence to achieve independence has to be built up within the bank. So, banks will increasingly develop IT competence as well.
**Clemens Eckert:** One challenge that the banks will have to face is the customer's expectation of consistent advice across all channels. It is possible to envisage a future where a customer starts talking online with a bank ChatGPT that offers advice. The customer might continue to receive support within the secured E-Banking application but breaks off at a certain point and expects to be advised further in the branch by someone who picks up from exactly the same point.
**Thomas Zerndt:** I am sure that this development will accelerate. We can even imagine a more wide-reaching advisory process that goes beyond the customer’s own bank and involves other companies. At some point we will reach embedded banking, where customers buy something and the banking service in the sense of invisible payment is integrated into the purchase process, so to speak.
## 8\. What is your advice to the banks for the future?
**Clemens Eckert:** We operate in highly complex architectures. With every interface, with every best-of-breed system that a bank chooses or builds, the architecture becomes more complex. If we suddenly need to keep two experts on hand to operate and develop each of these interfaces or systems, it becomes very expensive. This is where a well-positioned system integrator with appropriate integration solutions and flexible collaboration models can offer excellent support services.

text: **Clemens Eckert:** We operate in highly complex architectures. With every interface, with every best-of-breed system that a bank chooses or builds, the architecture becomes more complex. If we suddenly need to keep two experts on hand to operate and develop each of these interfaces or systems, it becomes very expensive. This is where a well-positioned system integrator with appropriate integration solutions and flexible collaboration models can offer excellent support services.
**Thomas Zerndt:** I would certainly agree to an extent. If the banks expand each system and then add two employees per system area, for example, it will become very expensive and lack expediency. From my point of view, banks have to invest in IT competence. In particular they have to ensure their own governance, which means that the banks have to have a high degree of freedom to make decisions about the system design. There is a second consideration: banks have to learn to work more with partners - to optimally integrate and use additional services banks want to offer their customers in the future. Of course, I agree that with an offer like Swisscom has, the bundling of several systems is a stand-out feature.
**Clemens Eckert:** Another element could be that banks increasingly agree on common standards, especially the banks that barely compete in the market.
**Thomas Zerndt:** I think the issue of a common standard is crucial for the Swiss financial sector. I also believe Swisscom can play a leading part here because it has the market power and a leadership role. This will greatly increase and support interoperability – or data exchange – between the banks. That would be a good thing for the future.
## Articles already published since 2018
* Core banking system manufacturers open up to FinTech innovations (published 15 March 2018)
* Interview with experts “We expect evolutions rather than revolutions” (published 15 March 2018)
* Leveris: Banking support is central to the digital ecosystem (published 23 August 2018)
* "One size doesn't fit all": Core banking manufacturers are increasingly relying on digital ecosystems (published 30 May 2019)
* SolitX: Smart Financial Contracts as a new approach to system support for banks (published 11 November 2019)
* "The satisfaction of banks with their core banking systems: An area of tension?" (published 10 July 2020)
* Mambu - a new generation of core banking system manufacturer relies on SaaS (published 12 January 2021)
* From Modularbank to Tuum – a core banking system that's not only for banks. (published 9 December 2021)
* Vault Core – a hyper-configurable neo-core banking system from Thought Machine (published 16 March 2022)
* Neo Core Banking Systems and their importance for the IT Architecture of the future (published 16 August 2022)
* Development of core banking systems in Switzerland – a market overview (published 27 April 2023)
**Business Engineering Institute St. Gallen**

text: * From Modularbank to Tuum – a core banking system that's not only for banks. (published 9 December 2021)
* Vault Core – a hyper-configurable neo-core banking system from Thought Machine (published 16 March 2022)
* Neo Core Banking Systems and their importance for the IT Architecture of the future (published 16 August 2022)
* Development of core banking systems in Switzerland – a market overview (published 27 April 2023)
**Business Engineering Institute St. Gallen**
A long-term partnership exists between Swisscom and the Business Engineering Institute St. Gallen (BEI) within the “Ecosystems” Centre of Excellence. This centre deals with topics such as eco-systems, digitisation and transformation, as well as other issues relating to the structure of the financial industry in the future. In addition to its research activities, the BEI carries out projects related to the design and implementation of innovative, cross-sector business models.
Core Banking Radar methodology: https://ccecosystems.news/core-banking-radar-methodik/(opens in new tab)
https://ccecosystems.news/en/applying-reference-models-from-bank-model-to-core-banking-radar/(opens in new tab)
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##### SAP BW/4HANA data warehouse: three customer examples
# The data warehouse in practice
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Swisscom has successfully implemented the SAP BW/4HANA data warehouse application package at numerous companies. The added value achieved is significant. Expert Martin Gutmann highlights some of the key application benefits for a range of customers.
Text: Andreas Kunkel, Bilder: iSTock, 26.04.2021
### Hello, Mr Gutmann. You’re part of the expert team at Swisscom responsible for, among other things, the SAP BW/4HANA data warehouse system. What kind of company benefits most from implementing this solution?
Almost any company can benefit from making the switch, including because it can be implemented independently of other SAP applications. SAP BW/4HANA offers companies a variety of benefits when it comes to consolidating data, streamlining processes and utilising real-time insights from data. I explained this in detail in the January newsletter. What’s ultimately important to me above all is the feedback from the customers for whom we have implemented SAP BW/4HANA …
### … including a pharmaceutical start-up.
That’s right. Major added value in this case came in the form of real-time reporting. The data models required for an analysis – from the production area or accounting, for example – are now created in virtual form only, meaning that the data no longer need to be replicated. So this means that whenever a document is entered, for example, it’s instantly available in the reporting function. And because we also installed the SAP Business Planning and Consolidation (BPC) planning tool, it’s never been easier to perform real-time comparisons of planned and actual values. This form of comparison used to be possible only once a month and involved a great deal of manual work.
### For a company in the automotive industry, the focus is on another form of added value: usability
One problem was that employees who wanted to be better able to interpret a standard report were unable to identify the causes in the details or set important filters for these. This was possible only by taking a ‘detour’ via other IT systems, which involved a lot of extra, time-consuming work and even sapped people’s motivation to contribute to continuous improvement processes. So using SAP BW/4HANA as a basis, we replaced the existing data warehouse system from Microsoft, implemented the SAP Analytics Cloud (SAC) end user tool and created a powerful self-service platform. The crucial added value in this example is that the different specialist areas can now prepare their own analyses by themselves.
### SAP BW/4HANA was also the basis for consolidating the IT infrastructure at Swisscom. B2B trade magazine Computerworld reported on this.

text: ### SAP BW/4HANA was also the basis for consolidating the IT infrastructure at Swisscom. B2B trade magazine Computerworld reported on this.
Our challenge was to consolidate more than 100 data flows and logical models. We also had to integrate a complex architecture comprising three SAP business warehouses and applications from third parties. The heterogeneity of the IT infrastructure meant that we were lacking the vital real-time data that would help us to plan product deliveries to Swisscom shops. Thanks to SAP BW/4HANA, we now have a comprehensive platform that manages all our company data in standardised form, enhances customer satisfaction and identifies previously unseen interrelationships and dependencies through data analyses. Another factor that can’t be underestimated is the extensive, in-depth experience that we have acquired and can now pass on to other companies.
### The use cases prove that the added value actually achieved can vary depending on the focus. Does that mean it can’t be quantified?
Absolute figures applicable across the board don’t exist, but let me highlight a typical example. At one company operating in the banking world, night-time data processing took eleven hours, meaning that some analyses were not available until midday on the following day. But after the company switched to BW/4HANA, it was possible to begin data analyses in the early hours of the morning. The processing time had almost halved.
### Every implementation project involves some outlay.
Of course. But it’s my and my team’s job to keep this outlay to a minimum. We guide our customers’ employees through the different processes step by step – from project initiation to go-live. What’s really important here is the agile approach that we pursue at Swisscom. A series of iteration loops allow companies to benefit from the gradual introduction of ever more features, which they can then use instantly. This ensures a step-by-step introduction to the broadened perspectives now available to companies. Employees enjoy a complete overview of the situation at all times and become gradually acquainted with all the different benefits, features and functions.
### What is your approach?
It’s important that we look beyond the idea of a purely analytic application; for example, by putting our heads together and answering some key questions in the analysis phase, such as which data are processed? In what way? When? Why? What peripheral systems and interfaces are there? Who are the consumers? This is important for many reasons, including because our experience shows that the specific system and project context is much more extensive and wide-ranging than many think. And this is exactly why Swisscom’s creativity, ingenuity and, above all, many years of experience are so valuable: we can respond instantly and appropriately to any sudden project risks. This gives our customers peace of mind across all project phases – from costing, staffing, requirements analysis and stakeholder management through to consistent quality assurance, data migration and the scheduled go-live.
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##  Keep photos, videos and data safe
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# Modern cloud workplaces
## Ten success factors for change management
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More and more companies want to take advantage of modern workplaces in the cloud. But how do you manage a change of this magnitude? Swisscom’s experience shows that the following 10 factors are key for the success of change management.
Text: Jörg Rothweiler, 20 june 2019
The digitisation of the world of work offers numerous advantages – but like every major change, it also poses challenges. This places particular demands on people. However, since these are much more difficult to find a “common denominator” for than office environments, devices or applications, much more is required for efficient change management than simply the installation of new tools. Instead, it is important to show employees why Work Smart is the future, what advantages it brings them and – above all – how “smart” working functions in the first place.
Accordingly, the transition to modern workstations from the hybrid cloud consists of several phases.
If you consider the following ten success factors for change management, not only can you successfully initiate this “cascade of change”, but above all roll it out to the end – and thus also safely lead large-scale and radical change projects such as the switch to cloud workstations to success.
### 1\. Raising awareness
First of all you need to raise awareness, i.e. explain “why”. Set out the reasons for the impending change in order to raise awareness of its necessity. If you succeed in this, your employees will recognise the sense of the whole thing, and will be able to develop their own readiness for the desired change.
### 2\. Defining the basis
Generate clarity with respect to the technology, infrastructure and architecture of the cloud before you get started. Bear in mind that IT is above all a means to an end. It is very important and by no means trivial, but the change in people’s mindsets that is essential for change requires considerably more attention and energy.
### 3\. Effective and impactful communication
Raising the necessary awareness and engendering the motivation to want to become part of the change (desire), requires high-quality and penetrating communication, active community management, and for managers to act as role models and motivators. Never forget that persuasion must have a strong impact – and truly reach everyone. Otherwise it won’t work.
### 4\. Getting the executive floor on board
The greater the change, the more support is required from management. Radical change processes must be supported “top down”. To this end, management must actively support the desired goals on the one hand and actively pre-examine the “new” itself on the other. Show understanding for those who may be slower, and leave no one behind on the long path of change.
### 5\. Stay realistic

text: ### 4\. Getting the executive floor on board
The greater the change, the more support is required from management. Radical change processes must be supported “top down”. To this end, management must actively support the desired goals on the one hand and actively pre-examine the “new” itself on the other. Show understanding for those who may be slower, and leave no one behind on the long path of change.
### 5\. Stay realistic
A concrete vision is important, but having the correct vision is essential. You should therefore clearly formulate what the planned change is intended to achieve, but also what it actually can achieve – and what it can’t. Realists with clear ideas are much more likely to achieve their goals than Utopians or idealistic dreamers.
### 6\. Step by Step
Comprehensive change projects are implemented in phases. It is important and right to pause, look back, reflect and analyse at times. This enables you to draw the right conclusions and set the course for the next steps based on facts. You should therefore only migrate a small group at first, and remove any obstacles that come to light. Then involve a larger group, and reflect, analyse and optimise again. Only when you have identified all of the stumbling blocks and removed them do you finally complete the company-wide migration.
### 7\. Empower employees
Enabling is essential for success. You must provide all employees with information, instruction and tailored training for the new tools. Those who don’t know modern work methods will be left behind, frustrated, resist change and block development. But those who have mastered the new working methods and their tools drive change forwards. The more such “accelerators” you have, the better.
### 8\. Putting people at the centre
Always place the users (i.e. the employees) at the centre of your considerations. You must communicate the new tools and the changed way of working to individuals in such a way that they benefit as quickly as possible. This benefit fuels acceptance of the new, and drives the adoption rate upwards. It is important to consider the individual needs and challenges of teams and business units.
### 9\. Think and act critically and openly
Every change has its stumbling blocks and sometimes holds surprises in store. It is therefore essential to honestly address and openly discuss problems – both internally and vis-à-vis partners. With hybrid cloud solutions, the operator of the public cloud solution does not do everything. The user also bears responsibility. Both should be prepared for problems that can only be solved together. Clear contact persons should therefore be designated on both sides, and an escalation map should be defined that offers guidance in the event of problems or crises.
### 10\. Be patient and don’t give up

text: ### 10\. Be patient and don’t give up
Patience and stamina guarantee success. Once the migration has been completed, the optimisation work begins. Continuous monitoring helps in this regard. This tells you how high the adoption rate is in the various different parts of the company, how intensively and in what form teams are using the new tools and methods, and where there are still challenges. In this way, you identify weaknesses and challenges, allowing you to evaluate them in a targeted manner and remedy them in the long term. Constant improvement allows you to continuously improve the benefit for users, and in so doing foster acceptance and motivation throughout the company. Your aim should therefore not be to achieve your goal. Your aim should be to keep improving.
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# Payment of termination fees
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While having ordered an inOne mobile subscription, you have indicated that you want to benefit from the switch offer. As soon as you have received the final invoice from your previous provider, upload it here. We will take over all formalities and remaining costs of up to CHF 500.
Switch to Swisscom step by step
1\. Order a new subscription and get your phone number
Choose an inOne SME mobile subscription and order it directly online with or without a mobile phone. Take your phone number to Swisscom and select the desired change date during the order process.
2\. Upload final invoice from previous provider
We take care of all formalities for you. As soon as you have received the final invoice from your previous provider, upload it here.
Tip: Visit this page on your mobile phone to take a picture of your bill and to upload it.
3\. Remaining costs of up to 500.- returned
If the final invoice of the former provider is verified, we will refund you the costs of up to 500.- as credit on the following twelve inOne mobile invoices.
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Frequently asked questions
Here are the frequently asked questions on the switch offer you have chosen.
#### What is the switch offer?
The Swisscom switch offer lets you to enjoy the benefits of inOne KMU mobile subscriptions any time. If you change provider and keep your number (porting), we will reimburse you for any switching costs up to 500.–. Once you have sent us the final bill, we will credit the amount to your Swisscom mobile bill, spread over the next 12 months.
#### Who can benefit from the switch offer?
The switch offer enables individual customers or entire households, irrespective of possible contractual terms with other providers, to enjoy inOne KMU mobile and take advantage of its benefits. Switching costs are repaid for early number porting when a contract is signed for inOne KMU mobile (Swiss KMU mobile flat, basic, premium) for 12 months (excl. porting from Coop Mobile, M-Budget and Wingo).
#### What exactly are switching costs?
Switching costs are the costs incurred when you terminate a contract before the end of the minimum contract period (usually 12 months). In the case of early termination of contract, costs generally consist of the remaining subscription fees or device instalments (number of months until the end of the contract times subscription fee or device instalments). An administrative fee might be added depending on the provider.
#### Are device instalment payments also reimbursed?
Yes, the costs for device instalments are included in the reimbursement. A porting request or the termination of a subscription for a device paid in instalments automatically raises a final bill for the device paid in instalments.
#### Who pays the final bill?

text: #### Are device instalment payments also reimbursed?
Yes, the costs for device instalments are included in the reimbursement. A porting request or the termination of a subscription for a device paid in instalments automatically raises a final bill for the device paid in instalments.
#### Who pays the final bill?
You must pay the final bill as soon as it is received. For reimbursement, upload a full copy of the bill to this page (swisscom.ch/wechselangebot) or send a copy to:
Swisscom (Switzerland) Ltd
B2C-CUC-BM-OL
P.O. Box
4601 Olten
#### Why do I still receive monthly bills from the previous provider after I terminated my contract?
Certain providers (e.g. UPC Sunrise) continue to send monthly bills until the end of the contract period instead of a final bill. If you do not have a final bill, please upload a monthly bill as well as the termination confirmation. This will enable Swisscom to calculate the amount of the refund, which will be credited to your Swisscom bill, spread over the next 12 months. Please pay the monthly bills of your previous provider until the end.
#### When do I have to leave my contract to benefit from the switching offer?
You will only benefit from the switching offer if you leave your contract with your current provider early. When porting, therefore, you should enter your desired date (possible online after 30 days at the earliest) and not “at the end of the contract term”.
#### Can the reimbursement of switch costs be rejected?
Yes, the repayment will only be made if the following criteria are met:
* Porting request within the valid period
* Contract agreement of 12 months with a inOne KMU mobile (Swiss KMU mobile flat, basic, premium).
* No porting from M-Budget, Coop Mobile or Wingo
* Correct and due transfer of the full final bill to Swisscom (no later than 3 months after signing the contract)
#### When will I receive the first credit?
The monthly credit usually starts with the next bill. If the final bill is submitted towards the end of the month, we cannot guarantee credit on the next bill. This first credit is then applied to the bill after that.
The first credit is applied pro rata based on the number of days from the date the Swisscom contract commences until the end of the month. The balance of the first credit will be credited to the invoice with the last repayment of the switch costs.
* * *
* * *

text: The first credit is applied pro rata based on the number of days from the date the Swisscom contract commences until the end of the month. The balance of the first credit will be credited to the invoice with the last repayment of the switch costs.
* * *
* * *
Swisscom will pay cancellation fees of up to CHF 500 charged by an existing provider to a customer who cancels their subscription in accordance with their contract by porting their number before the end of their minimum contract term. After their final invoice has been uploaded, the cancellation fee will be credited to the customer’s Swisscom mobile bill over a 12-month period. Valid when switching from another provider (except Coop Mobile, M-Budget and Wingo) to inOne SME mobile basic, go, premium or Swiss SME mobile flat with a 12 or 24 month minimum contract, activation fee CHF 59.90. The credit will not be awarded if the customer cancels their new Swisscom contract early or switches to a subscription excluded from this promotion.

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Event Expert provides a tailored solution for your event. We’re happy to put together a package of products that will impress thanks to its high performance, reliability and availability, as well as its outstanding security characteristics. The modular offer is perfect for large or demanding events.
* * *
## Your benefits – Event Expert
__
| Ideal for large and complex projects
---|---
__
| Personal consultation and on-site support from Swisscom specialists
__
| Full flexibility, completely tailored to your requirements
__
| High-performance internet access with bandwidths of up to 10 Gbit/s
__
| Wide range of security options
* * *
Request a consultation

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# “Digital security is highly complex.”
Security has been my thing ever since I was a teenager reading science fiction novels where hackers encounter artificial intelligence.
Olivier Widmer, Senior Security Analyst, Zurich
02 September 2021
Zoom
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## %{gcr.author}, %{gcr.jobPosition}, Zurich
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Today, there’s no way around it: digital security is essential for the survival of companies. The dangers that threaten from the outside are often the priority. But more than half of all loss of data happens internally, often unintentionally. We prevent sensitive data from leaking and ensure that customer data remains confidential. Quality, reliability and professionalism are what count – that’s exactly what service means to me. I am jointly responsible for the management and further development of the I-MARS security concept, which Swisscom offers to its corporate customers and also uses itself. I also defend against hacker attacks as part of the Cyber Defense Team. I really appreciate this mix of strategic and operational work; it keeps my finger on the pulse of the industry and of the hackers.
Ready for the best service
They make the best customer experience possible: our employees. In the Zoom Service Portraits series, we show what “service” means to them. Whether in direct contact with customers, in software development or in network expansion – the idea of service informs everything we do. Together, we are ready to inspire our customers.
What you make of it is what we’re made of.
## Olivier Widmer
## Senior Security Analyst, Zurich
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher

text: Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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Jörg Knaus
* Our authors
* Our authors
# Jörg Knaus
## Chief Solution Architect
Swisscom AG
__LinkedIn
__Xing
__Twitter
## More articles by Jörg
Software Engineering
SAP presents three Quality Awards to Swisscom customers
Jörg Knaus
##
Artificial Intelligence
Gibt es eigentlich intelligente Business Software?
Jörg Knaus
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

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Martina Longo
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* Our authors
# Martina Longo
## Content Creator
Swisscom AG
__LinkedIn
__E-Mail
## More articles by Martina
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

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Please fill out the following form.
In order to be able to maintain due diligence, we need a confirmation by a person who is authorized to sign by your company. Before we complete the termination process, we will therefore contact you by phone.
## Contact form
Relevant connection*
__
More than one number can be dealt with at the same time via this form. Please separate the numbers with commas.
* * *
Preferred cancellation date*
__
Products and services to be cancelled*
__
Please indicate all products and services to be cancelled under the aforementioned phone number. (max. 2000 characters)
* * *
Reason for cancellation (max. 2000 characters)*
__
If you wish to cancel as soon as possible and your minimum term of contract has not yet expired, we will charge you the subscription fee until the end of the minimum term of contract.
#### Please enter your personal details:
Company*
__
Title*
Mrs
Mr
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Surname*
__
First name*
__
Post code*
__
Town*
__
E-mail address*
__
Telephone number in case of queries*
__
Upload :
NB: All fields marked with an asterisk (*) must be completed.
Send
Please fill out the following form.
## Contact form
Relevant connection*
__
More than one number can be dealt with at the same time via this form. Please separate the numbers with commas.
* * *
Preferred cancellation date*
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Reason for cancellation (max. 2000 characters)*
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If you wish to cancel as soon as possible and your minimum term of contract has not yet expired, we will charge you the subscription fee until the end of the minimum term of contract.
* * *
#### Please enter your personal details:
Company*
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Title*
Mrs
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# Your co-working spaces in Switzerland
### Innovative people with creative ideas come together at our co-working offices in Zurich, Bern, Lucerne and Biel – the ideal hub for inventive communities. Having your own workspace in a central location in Switzerland not only promotes creative exchange but also enables you to make useful business contacts. Find an office nearby now!
## Pirates Hub, Zürich
Konradstrasse 12, 8005 Zurich
* Swisscom work and event space for startups and innovators working on a project together with Swisscom.
* Creative, relaxed working atmosphere with private spaces for focused work
* Regular events for the start-up ecosystem
__Pirates Hub
Location
* * *
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* * *
## Impact Hub Zürich
Sihlquai 131, 8005 Zürich
* Co-working space and community of movers and shakers, start-up support, innovation workshops and events
* From community membership for CHF 45/month to a fixed work space with 24/7 access for CHF 550/month
* Flexible and fixed work spaces, meeting and event rooms, members’ kitchen and Auer & Co. café
* Entrepreneurs und intrapreneurs, start-ups, innovators and freelancers from all sectors
__Impact Hub
Location
* * *
## Impact Hub Bern
Spitalgasse 28, 3011 Bern
* Community of innovators and lateral thinkers, dedicated team and full programme of events
* Membership from CHF 45/month; 24/7 access for CHF 395/month
* Flexible and fixed work spaces, meeting and event rooms, lounge with free coffee and tee, kitchen
* Used by freelance graphic artists and designers, social entrepreneurs, IT start-ups and large company networkers
__Impact Hub
Location
* * *
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## Swisscom Digital Lab
Station 13, 1015 Lausanne
* Conduct cutting-edge R&D to create new products, to improve existing ones, or to explore new technologies
* Inspire our customers to help companies explore and tackle their business challenges
* Build a digital community to share our research, experiences and get feedback
__Digital Lab
Location
* * *
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## startup space
Wiesenstrasse 10A, Schlieren 8952
* Offices, workplaces and rooms for seminars, meetings and events are offered on 1500m2
* Top lounge incl. a catering kitchen, networking zones and a large terrace for sharing
* For visionaries, startups and well-established companies
* The IFJ, venturelab and startups from various industries are looking forward to welcoming you
__startup space
Location
* * *
* * *
## BlueLion
Wiesenstrasse 5, 8952 Schlieren
* Startup incubator offering modular mentoring programs, co-working and event space.
* Fixed desk in co-working space, or private offices, with 24/7 access at 550/month per desk.
* Fixed desks with personal locker, free access to meeting rooms and common areas, as well as open access to our events and our big, happy Startup-Family.
* Start-ups, corporates, innovators, intrapreneurs and entrepreneurs, VC investors, Think Tanks, freelancers…you name it.
__BlueLion
Location
* * *

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Katja Wohlwend
* Our authors
* Our authors
# Katja Wohlwend
## Employer Branding Manager
Swisscom AG
__LinkedIn
__E-Mail
## More articles by Katja
DevOps
A quick chat with Mary and Tom Poppendieck
Katja Wohlwend
##
DevOps
Das war die Swisscom DevOpsWeek 2019
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

text: The key to Swisscom’s success is its relationship with its customers. Delivering the best service and end-to-end, inspiring experiences is the topmost priority for Swisscom. Swisscom customers receive expert support. They have access to a local, flexible and personal service and enjoy a straightforward user experience online. Swisscom is also reducing the complexity of its offering structure with relevant, forward-looking products and services.
* Free surfing on trains for Swisscom customers
* 1 Gbit/s throughout Switzerland with the 5G Internet-Booster
* Retina – the new Swisscom Shop concept

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#####  Maintaining confidence
# Why IT security is important for preserving a good reputation
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It’s not only critical comments on social networks that can threaten a company’s good reputation. Cybercriminals are increasingly using blackmail attacks to undermine confidence in companies, thereby damaging their reputation. However, there are countermeasures.
Text: Andreas Heer, Picture: Adobe Stock, 03 August 2021
Customer confidence is a valuable commodity... and a volatile one, which needs to be carefully nurtured. To protect the good reputation of the company or brand, it is no longer sufficient today merely to respond to negative comments in social networks. Reputation management now also involves IT security. That’s because the risk of cyber attacks is increasing. If the online shop or even the company cannot be reached, the consequences are not just financial. Confidence in the company, and its reputation, will also suffer as a result.
The implications can be serious in the B2B environment, too – for example, if customer orders cannot be fulfilled because of IT failures, or even because confidential documents are “leaked”. This results in customers leaving and orders being lost. But this “worst-case” scenario does not need to happen at all.
## Virtual attacks, real consequences
The development goes hand in hand: the importance of digital channels and processes has grown hugely in recent months – and so have the potential effects of a cyber attack. A glance at the relevant specialist media is all that is needed to obtain a picture of the threat situation. Practically every week, there are reports of new cyber attacks against Swiss companies. And that’s just the ones we even hear about.
The most frequent forms of attack by cyber criminals include extortion attempts using ransomware and DDoS attacks (Distributed Denial of Service), in order to paralyse parts of the infrastructure. However, the risk doesn’t just take the form of financially motivated attacks from outside the company. A data leak may even be caused by employees, who carelessly or maliciously allow confidential information to fall into unauthorised hands. Such unwanted data leakage therefore remains very high up on the security agenda.
## Counting the cost of reputational damage
Cyber attacks are increasingly being launched with the aim of capturing confidential data. The consequences of a successful data theft are usually more than just legal and financial. There is also a risk of reputational damage, which can cause loss of revenue due to customers leaving. This is a risk that cyber criminals specifically exploit. For example, these days ransomware attacks no longer aim solely to encrypt data and extort ransom money in return for restoring it. The data is also exfiltrated beforehand, so that the attackers can use it as additional leverage by threatening to publish the captured information unless the ransom is paid. That is something that would prompt many a company to pay up, in order to avoid damage to their reputation.

text: And an incident of business e-mail compromise (BEC) doesn't exactly bode well for maintaining a good reputation, either. BEC is e employees receive an e-mail that purportedly comes from a member of the executive board and contains an urgent request for payment or an infected link. According to the Serious and Organised Crime Threat Assessment (SOCTA) by Europol, when something like this happens many companies fail to report the scam in order to protect their reputation.
A really sophisticated method was devised by a group by the name of “Fancy Lazarus” – it is unclear whether there is any connection with the advanced persistent threat (APT) group “Fancy Bear” or “Lazarus”. The cybercriminals send targeted e-mails threatening to launch a DDoS attack on a company unless the sum of usually two bitcoins is transferred to an account. However, according to IT security experts, not all threats are carried out.
Yet anyone who only looks outside for the enemy risks the same fate as the evil sorcerer Sauron in “Lord of the Rings”: he overlooks the danger within. According to the Verizon Data Breach Investigations Report 2021, depending on the sector up to 40 percent of incidents come from inside the company. When it comes to reputation management, data loss prevention (DLP) has a big role to play in preventing the leakage of confidential company information.
## Reputation management as a strategic component
This is why reputation management should also be integrated into a company’s IT security strategy as well as its risk management system. The protective measures encompass various departments. The main precautions in reputation management include the following measures:
* Protecting against DDoS attacks: This reduces the risk that critical parts of the infrastructure will fail, with the result that customer orders cannot be fulfilled. It prevents any reputational damage due to “unreliability” as well as possible financial loss.
* Data Loss Prevention: This minimises the risk of sensitive data falling into the wrong hands, thereby reducing any loss of confidence in the company if a data breach has to be announced due to statutory or regulatory requirements.
* Threat Detection and Response (TDR): This mitigates the consequences of a successful attack, for example by stopping ransomware before data encryption or exfiltration can take place. This prevents not only potentially high consequential costs, but also loss of reputation or even loss of competitive advantage resulting from the disclosure of confidential business documents.
Yet the complexity of reputation management is due not only to the protective measures required. The composition of the incident response team is also changing. In the event of an incident that threatens reputational damage, it also makes sense to involve the social media team and the communications department, as they are responsible for communicating with customers on social networks – proactively or in response to customer enquiries about the incident. This is helpful since honest communication is certainly a suitable means by which a company can preserve its reputation when negative incidents occur.
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More on the topic:

text: * * *
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More on the topic:
#### Data Loss Prevention
Prevent accidental leakage of confidential information and customer data with Data Loss Prevention (DLP).
Go to offer
#### Data Loss Prevention
Prevent accidental leakage of confidential information and customer data with Data Loss Prevention (DLP).
Go to offer
#### MSS-i: Managed Network Security Services
Protect your corporate network and web applications from attack with Swisscom’s Managed Network Security Services (MSS-i).
Go to offer
#### MSS-i: Managed Network Security Services
Protect your corporate network and web applications from attack with Swisscom’s Managed Network Security Services (MSS-i).
Go to offer
#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.
Go to offer
#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.
Go to offer

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* * *
###  Success Story of dorma+kaba Group
> * * *
>
> ##  «We are transforming our business model, as we are moving away from the product and focusing more on being a service business. The Swisscom Enterprise Application Cloud is the means by which to do this.»
Andreas Häberli,
CTO, dorma+kaba Group
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* * *
#  From the product to the services business.
* * *
###  The challenge: fit for the future with Access-as-a-Service.
The dorma+kaba Group is one of the world’s leading providers of security and access solutions. The Group has been a pioneer in the field of digitisation for some years now. dorma+kaba has embarked on a wide-ranging process of transformation for the future. Its business model is changing as the company is moving away from the production of mechanical door locks and focusing more on being a service business. It is also moving away from reactive problem management and focusing more on proactive service development for customers. To this end, dorma+kaba is using a new Internet-based access solution.
* * *
* * *
###  The solution: industry standard for ultra-modern PaaS environments.
The solution runs on a central platform. This can be used to easily plan, configure, order, customise and installed access systems, as well as for dynamically assigning rights. The security services provider is developing the solution in the Swisscom Enterprise Application Cloud. The Platform-as-a-Service (PaaS) environment allows the Development team to devote their full attention to the development of attractive application functions. The architecture is impressive: Swisscom uses modern software design methods, such as the functional breakdown of software in loosely coupled, cloud-native microservices that can all be scaled horizontally and adjusted easily. Swisscom also uses Cloud Foundry, the industry standard for cloud-native, open-source platforms.
* * *
* * *
###  The result: on the market quickly with greater customer focus.
In future, sales partners and end users will procure the required functions as Software-as-a-Service. dorma+kaba will be able to take a proactive approach, has direct contact with the customer and can develop new services with the customer in mind. The focus is then not on new technical features, but on the security needs of the customers. The partners, of which there are approximately 40, can provide their own services on the platform and secure recurring sales, for example by controlling escape routes themselves or directly providing fire safety measures. dorma+kaba is able to protect its investments, has gained the requisite agility and now aims to release new features every month.
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##  These products are used by dorma+kaba
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*
# The police radio network
Our customer solutions combine the highest security standards with customised adaptability.
* * *
Ready for the future: Swisscom Broadcast plans, constructs and operates secure, intelligent communications solutions for the emergency and rescue services (BORS). Our customers benefit from our highly specialised expertise and long-standing experience in the solutions business and in running critical infrastructures.
## Planning, network construction, maintenance and monitoring
Swisscom Broadcast constructs and maintains high-availability networks and ensures a smooth operation with individual organisations, working with the engineering department or the decentralised field force throughout Switzerland, for example. We will test and optimise your installations and supply all the equipment you need to operate your systems smoothly. We will also train your employees.
We undertake the necessary repairs, maintenance work and system updates with the organisation of any spare-parts logistics. Our Operation Control Center (OCC) in Bern can monitor your network and access your installation, providing round-the-clock operational reliability.
* * *
## POLYCOM – the Swiss security radio network
POLYCOM lets police, army, fire and rescue services communicate securely and without interruption. Swisscom Broadcast is the Swiss market leader in the construction, operation and maintenance of POLYCOM.
In recent years, we have set up several complete police radio networks. We continue to be the POLYCOM maintenance partner for fifteen cantons. Swisscom Broadcast has also been responsible for maintaining the network for the Federal Office for Customs and Border Security FOCBS since 2011. Our experience in planning, constructing and operating POLYCOM means we have extensive technical expertise in providing mission-critical solutions.
* * *
* * *
### From TDM to IP: backbone migration
Data communication is becoming increasingly mission critical and complements conventional voice communication. New IP-based applications are being rolled out and merging with the existing technologies in use.
To create a cost-effective, secure solution, standard products are being combined with specific solutions for the emergency and rescue services (BORS). To ensure that the necessary bandwidths and interfaces are available to the new services, the backbone also needs to be renewed. Conventional TDM interfaces and IP interfaces both need to be available during migration to the POLYCOM environment. Swisscom Broadcast provides a flexible, scalable solution to this.
## PIM fault rectification for POLYCOM networks
POLYCOM is known to be an extremely reliable radio system for the security industry. Nevertheless, the antenna systems on which POLYCOM is dependent can demonstrate undesirable non-linear behaviour. This is a result of reflections and interference in the antenna systems, known as passive intermodulation (PIM). In addition to performing PIM measurements, Swisscom Broadcast employs specially trained high frequency experts to return the performance of the affected antenna installations to the expected values.
PIM fault rectification for POLYCOM networks (German)
Factsheet PIM (PDF, German)
Services and prices PIM (PDF, German)
* * *
## Altravis

text: PIM fault rectification for POLYCOM networks (German)
Factsheet PIM (PDF, German)
Services and prices PIM (PDF, German)
* * *
## Altravis
The ALTRAVIS alarm tracking and visualisation system offers users of the Swiss POLYCOM security radio network a unique intelligent network management system. The switch from TDM to IP technology will change user behaviour. New IP-based applications are combined with traditional voice communication systems. ALTRAVIS can be used in the migration phase and paves the way for secure, intelligent communication in the future.
ALTRAVIS – Alarm Tracking and Visualization (PDF)
* * *
## Public Safety LTE
With the advance of digitisation, the exchange of critical data must be safeguarded at all times, particularly for the emergency and rescue services (BORS). They require a secure, high-availability mobile network. Interaction between a public and a dedicated LTE network has proved itself to be the optimal solution for a Public Safety LTE network.
* * *
### Available services
The NATEL® go Public Safety Data option for the emergency and security organisations (BORS) ensures data traffic with the highest available priority in the Swisscom 4G mobile network and the user’s own PS LTE network. The Public Safety Voice option offers voice prioritisation in all Swisscom mobile networks. Both options are 5G-enabled.
This allows us to provide the emergency and security organisations with a solution to meet their current needs and support them in the next phases of their development.
## Any questions?
* * *
Your expert
Jürg Stäuble
Head of Radio Communications
Juerg.Staeuble@swisscom.com
* * *
+41 58 223 34 65
Send a message
* * *
* * *
##  Altravis
Alarm tracking and visualization
##  Altravis
Alarm tracking and visualization

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*
##### SAP Commerce
# Room for inspiration:
The Möbel Pfister AG digital retail platform
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No other sector is evolving quite as rapidly as trading and retail at the moment. The digitalisation of processes and the use of SAP Commerce are key elements of this. Möbel Pfister AG is working with webtiser/Swisscom to give its customers a shopping experience that benefits all parties.
Text: Andreas Kunkel, 28\. April 2021
Shopping is about more than just acquiring and paying for goods. Shopping is an experience. It is one that is underpinned by choice, customer service and wide-ranging advice, whether online or from well-informed and flexible sales teams This is a philosophy that is shared by Möbel Pfister AG. With support from the e-commerce experts at webtiser, the furniture specialist has now implemented this approach in a forward-looking system. Swisscom acquired webtiser at the beginning of 2021 as a means of enhancing its existing expertise and experience in SAP Customer Experience.
Möbel Pfister AG’s objective was to build up a comprehensive and flexible SAP-based digital retail platform. Based on digitalised processes with automatic synchronisation with SAP ERP, the aim was to give customers an integrated shopping experience, target advice more specifically at customer needs and shine the spotlight on its range of products and services in the best possible way. Möbel Pfister AG, based in the town of Suhr, is Switzerland’s leading furniture retailer. The company operates 18 branches across the country and, with 40,000 products available to buy through its website, is one of the biggest online providers on the Swiss furniture market. It employs more than 1,200 people.
### Putting the product range centre stage
Part of Pfister’s exclusivity includes the option to customise furniture. Specific colours, materials, shapes and additional elements and accessories can be configured to suit each customers tastes and factored into the price. To find out details or check stock and delivery options, sales representatives have previously had to traipse back and forth between the customer, standing by an item of furniture in the showroom, and a central desk. Moreover, for example, a sofa in the shop would feature only a certain fabric in a certain colour. If the customer wanted something different, the salesperson would have to refer to little swatches and hope that the customer had a sufficiently vivid imagination.

text: Special stylus-operated tablets introduced as part of the project have significantly improved the customer experience. Interior design consultants can now use the tablet to present all the relevant information in real time, including all the details about warranties, delivery times, discounts and product care, for example. In addition, the screen can reveal the desired configurations before the customer’s very eyes in almost no time at all. If the interior design consultant is visiting the customer at home, he or she can also use a tool on the tablet to furnish a room with virtual versions of the chosen items.
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Digital sales representative for an optimised customer experience in store and at home.
### SAP Commerce Accelerator
All information and options are gathered on a retail platform based on SAP Commerce, and it is possible to add more features to the platform at any time. SAP Commerce is, in turn, linked to SAP ERP. SAP Commerce is the basis for the use of SAP Accelerator modules, which already offer a wealth of functions for a retail platform. That gives Pfister a sophisticated system of available data, clearly structured processes and various means of providing information, filtered by level of access. Möbel Pfister AG’s websites now offer its customers a range of information and configuration options comparable to what they would find in one of its showrooms, including for training purposes and for online points of sale. The virtual sales presentations on offer also gave Pfister a crucial competitive advantage when shops had to be closed due to COVID-19. Furthermore, the system has been designed from the outset to allow it to be adapted to suit specific requests and accommodate new ideas at any time. ‘In the retail platform, we now have a digital assistant that provides an enormous amount of added value and allows us to act quickly – we really couldn’t be without it,’ as Dominik Müller, project manager at Möbel Pfister AG, says in the following video.
### Benchmark for other companies
Pfister went live with the initial version of the platform just four months after webtiser/Swisscom took on the project. From that point onwards, its interior design consultants also had the opportunity to suggest improvements and set an agenda for which aspects should be implemented next. The prioritisation was then adjusted in collaboration with webtiser/Swisscom, and the experts put the modifications into practice in the space of two weeks. This involved testing minute details of every ticket. All told, the project took 14 months.

text: The basic concept, the implementation of the retail platform and the success of Pfister’s customer experience management (CEM) are standard-setting for other Swiss companies wanting to focus their services and customer-facing work on future requirements and expectations with the aid of digital processes. All the more so as the project has shown that companies can boost their agility and resilience to respond rapidly and confidently to challenges such as the COVID-19 pandemic.
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More on the topic:
Sustainably increase client loyalty with SAP Commerce
#### A professional customer experience with targeted service offerings
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Sustainably increase client loyalty with SAP Commerce
#### A professional customer experience with targeted service offerings
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Progressive Web App with SAP CX
#### Customer Experience with PWA – And your customers will love it!
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Progressive Web App with SAP CX
#### Customer Experience with PWA – And your customers will love it!
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text: ## Implenia Schweiz AG
#  “We were worried about delegating cloud operations.”
Flavio Losurdo, Head IT Operation Services
###  The story in brief
Implenia intends to drive forward the digital transformation with its “Cloud First” strategy. It was the first construction and real estate company in Europe to completely move its applications to the Azure cloud. Swisscom is responsible for ensuring that things run smoothly – the new cloud platform was set up by its subsidiary itnetX.
Thousands of construction sites and projects in Switzerland and Europe, 170 office locations, 126 applications and numerous business services: Implenia’s IT department has a mighty job to do. The company’s IT department employs around 100 people, who are primarily involved in business-related tasks and further development, says Flavio Losurdo. “This is why we outsource commodities as far as possible,” says Implenia’s Head of IT Operation Services. “This includes all the basic operations of our new productive cloud platform.”
##  About Implenia
* The leading Swiss construction and real estate services company
* Head office: Opfikon
* Employees: more than 8,500 throughout Europe
* Revenue: almost CHF 4 billion (2020)
##  The project with Swisscom
* Quicker time-to-market
* Stable and secure operation of the Azure cloud
* Ongoing optimisation of cloud processes
###  Implenia successfully uses this Swisscom product
##  Microsoft Azure from Swisscom – Public Cloud Managed Services
Swisscom specialists take care of the day-to-day operational activities of the workloads, e.g. monitoring, patching, availability, backup and operational tasks. They also provide forward-looking recommendations for how they can be optimised. Our certified managed services team provides comprehensive support (24/7).
Go to offer
###  Managed services reduce workloads and provide inspiration
Implenia relies on Swisscom’s managed service team to ensure that the cloud platform is kept running securely and reliably. Swisscom’s cloud specialists take over routine tasks from Implenia’s IT team so that they can concentrate on other jobs which are more relevant to the business. Handing over operational responsibility wasn’t easy, says Flavio Losurdo. “We were worried about delegating cloud operations.” Was it really going to work? Though thanks to regular and open exchange, it went surprisingly well.” This has made a noticeable difference for Losurdo’s IT team, because Swisscom is also taking on tasks that it simply could not handle such as 24/7 monitoring. He appreciates the professional exchange with Swisscom specialists. “Azure is big and offers a wide range of services. Are we on the right track? What else can we do better? We get a lot of answers from Swisscom here within the framework of architecture reviews, which help us to move forward. They often give us pro-active advice as well, for example on how we can source our workloads more cost-effectively.”
###  “Data-driven Implenia”: the door is open

text: ###  “Data-driven Implenia”: the door is open
The Azure public cloud puts Implenia in pole position in terms of future prospects. It enables data to be aggregated efficiently for upcoming IoT and data analytics applications. “Data from all construction machines will be consolidated on the central Azure platform – which will help us to use it more productively,” says Flavio Losurdo by way of example. “Or we can use data analytics to optimise our purchasing processes or better assess project risks. The cloud solution – with managed services from Swisscom – forms the powerful basis of 'Data-driven Implenia’.”
###  Arriving on time in the Journey to the Cloud
Though now let’s take it one step at a time. A number of steps needed to be completed before Implenia’s IT could run on the Azure cloud. Implenia embarked on the “Journey to the Cloud” together with the Swisscom subsidiary itnetX. With this specially developed framework, itnetX initially supported its discerning customer in planning, building and implementing a solid cloud foundation. It then helped Implenia to migrate its business applications to the Azure cloud. Flavio Losurdo adds: “This journey has definitely been challenging.
“We get answers from Swisscom that help us to move forward.”
Flavio Losurdo, Head IT Operation Services, Implenia Schweiz AG
We appreciated the clear project organisation of our partner and its structured and proactive approach. The speed of the planning and implementation was definitely right. Another important point is that itnetX had the good sense to talk to the right people at our company.”
###  Getting the job done
Does the new cloud platform deliver what it promises? Flavio Losurdo takes a look back: “Even during the transition phase we were able to get rid of some of the burden. We moved our three data centres to the Azure public cloud, which eliminated a whole bunch of legacy applications and reduced our number of databases to a third.” Losurdo cites meetings held on the site as an example of how the new system is used in everyday life: “Our specialists on site effortlessly access the data they need via the Azure Virtual Desktop. This has made the more cumbersome peers enterprise network obsolete. Even extremely data-intensive CAD applications run really smoothly. We used to need high-end laptops for this, but now standard devices are enough.” Flavio Losurdo also sees the benefits that Implenia is aiming for on a higher level by moving to the cloud. “We installed everything on a single consolidated platform. It impresses with its high flexibility, more power is available practically at the click of a button and in the pay-per-use model. We integrate new applications easily.”
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Stefan Denk
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# Stefan Denk
## Azure Solution Architect
Swisscom AG
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*
Public Wireless LAN /PWLAN
#  Tourism with a future: a network for Grindelwald
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The digital pioneer among Swiss tourist spots is Grindelwald. Since April 2017, guests have been able to surf seamlessly, and free of charge, in the village centre via outdoor public wireless LAN. And this is only the beginning.
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Text: Diana Busch, 16 june 2017
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It all began with the 2002 European Curling Championships when journalists were reporting to the whole world from the Grindelwald Sports Centre. This gave Grindelwald its first hint that freely available Internet could become important for visitors. Swisscom was awarded the contract to install the first access points, followed by free WLAN for the guests inside the Sports Centre. And now, 15 years later, the entire village centre has outdoor public wireless LAN (PWLAN).
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###  Simply a good experience
“In the past, when guests were checking into the hotel the first thing they asked was whether they had a balcony with a mountain view. Now they ask for the Internet code,” says Bruno Hauswirth, CEO of Grindelwald Tourism. “We realised that our service concept needed to go further than merely offering PWLAN at various hotspots. Our aim is to offer the guest a consistent experience.”
So anyone arriving at Grindelwald train station can log in to the PWLAN network on their smartphone and surf seamlessly and free of charge throughout the whole village centre. And this isn’t the end of the road: the plan is to have a continuous network that also includes hotels, restaurants and other businesses. The guest will be unaware of the fact that there are different access points.
This integrated service is based on strategic considerations. It improves the quality of the guest’s stay, and they can send photos and videos to family and friends at home very easily and upload them to social media channels. “It’s all about having a lovely holiday while also letting others join in. There is a huge desire to share,” Bruno Hauswirth explains. “This gives our marketing a boost, because there is no more genuine communication than when guests share their holiday experiences online.” Security is also an important matter for Grindelwald, because public networks are particularly difficult to control.
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###  High security level for guests and Grindelwald
Swisscom not only takes care of the operation, access and maintenance of the public WLAN, but also its legal security. Markus Zangger, Swisscom Specialised Sales, explains: “In Grindelwald, all PWLAN users receive a free SMS with a confirmation code. In the process, Swisscom enters into a contract with the end user. If a user does something online that is against the law, we can identify them via their mobile phone number. All data is transferred via our network, which is very well protected from the outside. This makes life hard for would-be hackers.”

text: These arguments seem to be convincing more and more hotels. The Eiger, Sunstar, Parkhotel Schoenegg and Caprice hotels are already on board. Bruno Hauswirth has received a lot of positive feedback: “The new service is convenient for guests and the management is happy with the all-round service package. Of course, this comes at a price, but costs will fall as the number of participants increases.” The project is still ongoing. We are on the lookout for new hotels, restaurants and businesses that want to take part.
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###  Digital platform in development
For Bruno Hauswirth, PWLAN is an important basic service on which he is setting up an integrated digital platform with the tweebie app. At present, tweebie is playing the role of tourist guide in Grindelwald, giving guests information on timetables and the weather, as well as tips on what to do in the village. This basic information is only the first step. A year or two from now there will be an integrated visitor’s ticket with which tourists can take the bus from one district to the next. Hotels will also have their place in the app – they can integrate a booking tool and use the message board to communicate with their guests.
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Bruno Hauswirth, CEO of Grindelwald Tourism
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“However, the main attraction in Grindelwald is still its wonderful natural surroundings. Without WLAN. But wherever it makes sense we want to offer our guests the best possible service.” With this integrated solution, the village at the foot of the Eiger is taking on the role of digital pioneer among Swiss tourist locations.
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PWLAN Outdoor offers a public wireless hotspot outdoors. This service is suitable for large areas such as outdoor swimming pools, camping sites and public spaces.
> Find out more
Grindelwald is a digital pioneer, offering guests outdoor public wireless LAN for seamless surfing throughout the entire village centre.
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In March 2017, there was a parliamentary decision to tighten the rules for providers of public WLAN. One requirement is that it must be possible to evaluate the communication via hotspots, and for this the Internet users must be identifiable. Swisscom already guarantees this.
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More on the topic
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SDN – Software-defined networking
#### Würth ITensis: More independent, thanks to SDN
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SDN – Software-defined networking
#### Würth ITensis: More independent, thanks to SDN
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Interview with Stefan Mauron
#### «5G is the next logical step»
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Interview with Stefan Mauron
#### «5G is the next logical step»
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text: Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)
Alaska (USA), Albania, Algeria, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Columbia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macao, Malaysia, Mexico, Moldova, Montenegro, Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, Sri Lanka, St. Croix (US), St. John (US), St. Thomas (US), South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA
Global plus
Afghanistan, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville, Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guyana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Monserrat, Mozambique, Myanmar, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Reunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, Solomon Island, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
Rest of the world
Angola, Bhutan, Burkina Faso, Burundi1, Central African Republic, Chat, Djibouti1, East Timor1, Ethiopia, Equatorial Guinea, Gambia, Guam1, Iraq, Lebanon, Liberia1, Libya1, Madagascar, Malawi, Mauritania, Namibia1, New Caledonia1, Niger, Togo, Yemen, Zimbabwe
Calls only: Cook Islands, Comoros, Falkland Islands, Maldives, Palau, São Tomé & Príncipe, Somalia, South Sudan, Syria, Turkmenistan
1In this country, data transfer abroad is charged at the price for special countries 99.90/10 MB (valid for 365 days).

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1. Laden Sie die aktuellste Firmware Version herunter.
2. Öffnen Sie das Webportal der Internet-Box unter http://internetbox.swisscom.ch. Beachten Sie, dass Sie nur zugreifen können, wenn sie innerhalb des Netzwerks mit Ihrer Internet-Box verbunden sind.
3. Wechseln in den „Experten-Modus“.
4. Im Menu „Internet-Box“ finden Sie die Seite „Firmware“.
5. Wählen Sie nun die lokal gespeicherte Firmware Datei aus und starten Sie die Aktualisierung.
__

text: ##
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # Facts or opinions?
Society is using mobile communications more and more often. To meet this need, the infrastructure must be constantly expanded. Swisscom takes the various arguments against this development seriously. Swisscom experts comment on these topics in the following articles.

text: Internet mit blue TV kombinieren?
Für nur 4.90/Mt. mehr können Sie Ihr neues Internet-Abo mit blue TV erweitern.
###  Frequently asked questions about the blue TV subscription
#### Can I change my blue TV subscription at any time?
Yes, you can adjust the products in the My Swisscom Customer Centre at any time.
#### How long are the contractual terms for the Swisscom TV subscription?
The contractual term for Swisscom’s TV subscriptions is 12 to 36 months, depending on the product.
#### Can you cancel the Swisscom TV subscription at any time or are there notice periods?
After expiry of the minimum contract period, you can cancel your blue TV S/M/L/XL at the end of any month under observance of a two-month notice period. You will find the minimum contract period of your subscription in My Swisscom.
Display contract details
#### How do climate-neutral blue TV subscriptions work?
* Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet boxes, TV boxes, WLAN boxes and smartphones).
* The Swisscom network is climate-neutral: Swisscom has been operating its entire network with 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
* Devices are climate-neutral: Swisscom’s own products such as Internet and TV boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
####  Best broadband network
Award for the best 10 Gbit/s fibre optic network in Switzerland.
####  Climate-neutral
All subscriptions purchased from Swisscom are climate-neutral – at no extra cost to you.

text: Our My Service professionals will support you with this (depending on the My Service offer you choose):
#### Computer & Software
* Software installation
* Computer setup
* Operating system update
* E-mail setup
* Transfer of photos and contacts
* Hard disk backup/recovery
* Computer error message resolution
* Windows fault analysis
* Speed optimisation
* Advice on purchasing a computer
#### Security
* Virus removal
* Security setting checks
* Regular monitoring
* Protecting the device from hackers & phishing
* Tips for safe surfing
* Anti-virus software installation
#### myCloud
* myCloud account setup
* Online storage of photos & videos
* Explanation of the most important functions
#### External devices
* Printer, hard disk etc. setup
* Advice on purchasing new devices
#### Smartphone & Smartwatch
* Data transfer
* E-mail setup
* Help with using e-mail
* Secure data deletion
* Smartwatch configuration & setup
#### Gaming
* Router setup
* Computer setup
* Everything for the perfect gaming experience

text: MSM Research Study 2023: Workplace
#  The hybridisation of the workplace in Switzerland
The change in the working world is influencing corporate culture and the operation of workplaces.
The former hot topic of mobility has now given way to the topic of the hybrid and flexible workplace. The shift of working from anywhere, has opened the door to a striking change in workplace concepts. The workplace environment is no longer black and white, fixed or mobile, but has become grey. As productive and creative work is now possible from anywhere, the hybridisation of the workplace has taken hold and has led to a blending of working at a fixed desk in the office, at home and on the go.
In this study you will read:
* about the hybridisation of the workplace and the importance of the cloud.
* why the need for support around the workplace from external service providers is increasing.
* why the transformation of the workplace requires a mindset change and how the DNA of corporate culture is affected.
Number of pages: 17
Recommended for: Business managers / IT specialists
Published: 31 March 2023
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text: # Wireless Bluetooth earphones
#### A wireless experience: Bluetooth headphones
With no tangling wires and ultimate convenience, Bluetooth headphones are increasingly popular. The Swisscom Online Shop offers a wide selection of Bluetooth headphones.
#### The right headphones for you
In-ear, over-ear, Bluetooth or noise cancelling headphones: different models will match your requirements, depending on where and how you use your headphones. To find the right headphones for you, select the filters that apply for each category. You can sort the headphones by popularity, price or latest on the market. In the Swisscom Online Shop, you’ll find headphones from Bose, JBL, Samsung, Apple, Sony, Huawei and other well-known brands.
#### Great deals and fast purchases
You can compare and purchase Bluetooth headphones online or in the Swisscom Shop. Your benefits: enjoy free delivery.
#### The best sound for your party
For parties or day trips with friends, portable speakers are a must. They let you play your music straight from your smartphone via Bluetooth, Airplay or WLAN – completely wirelessly. Different models will match your requirements, depending on how you use your speaker. Visit the Online Shop to view the entire range.
#### Bluetooth headphones for sports
Music is motivating – and with the right sound you will give a top performance. This
is how Bluetooth headphones make sport attractive. Whether in-ear or over-ear,
these wireless headphones ensure maximum freedom of movement. When a pair of
sports headphones is connected to the sound source via Bluetooth, your hands
are free. No cables to hamper your movements. So there are no excuses to be
made before your next jogging session: headphones + Bluetooth + sport = ❤️.

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## Banking Process Outsourcing
# Reduce costs and optimise services with Banking Process Outsourcing
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Swisscom Banking Process Outsourcing allows you to outsource important yet time-consuming tasks or standardised processes such as securities and payment operations, securities masterfile management and document digitisation, leaving your employees more time for value-adding tasks, such as advising customers.
* * *
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#### Your benefits
Tailored BPO solutions with the Swisscom quality you expect
Only pay for what you use and optimise your cost structure
More time for your core business, sales activities, and your customers
#### When is it the right solution?
Banking Process Outsourcing is designed for any bank facing a know-how shortage due to employees resigning or retiring, or wanting to reduce its staffing costs. Take advantage of our knowledge and experience while you focus on your core business.
What’s in it for you:
* BPO with capture services for input management
* Modular, extensible banking services
* Data processing with the highest data privacy standards
* * *
#### Why Swisscom?
* Comprehensive: We handle your securities transactions, payments, capture services, and securities masterfile management on your behalf.
* Proven: we have optimised and are already managing Avaloq, Finnova and IBIS3G / Legando processes for more than 50 Swiss banks.
* Well connected: we are active on a number of expert committees and market boards and are involved at an early stage in the rollout of new standards and processes.
#### Get started with Banking Process Outsourcing
The first step
No two banks are the same, which is why our services are modular and extensible. Discuss your needs with us.
__Contact us
Download
Liquid banking with Swisscom
#### Offers for BPO
Request a non-binding quotation
Let us help you discover how to make more time for your customers.
__Request quotation
#### Find out more
Interview
#### Expert interview with Balz Gut
Interview with Head of Banking Transformation Balz Gut about digital transformation.
* Go to interview
Whitepaper
#### A blueprint for banks
How are crypto ecosystems changing the implementation of due diligence for Swiss banks?
* Go to download
#### Banking Process Outsourcing in numbers
#### Our Banking Process Outsourcing services
#### Payments
We standardise and automate payments
* Flexible employees guarantee same-day processing despite fluctuating volumes
* Broad specialist knowledge and established contacts network facilitate enquiries
* Experienced processing experts prevent fraud attempts
* Our “Payments Services” product management team guarantees market proximity
* Professional banking service desk is the first point of contact for your queries
#### Securities Services
We process transactions efficiently and securely
* Experienced specialists guarantee high-quality operations
* Operational processes are automated and optimised through the use of robotics or SWIFT
* Our “Securities Services” product management team guarantees market proximity
* Professional banking service desk provides support as the first point of contact for your queries
#### Securities masterfile management
We maintain and enrich securities masterfile data
* Our Finnova-based processing platform manages all securities masterfile
* We design standardised, highly automated and customisable processes
* All manual tasks are automated, apart from exception handling and monitoring

text: * Operational processes are automated and optimised through the use of robotics or SWIFT
* Our “Securities Services” product management team guarantees market proximity
* Professional banking service desk provides support as the first point of contact for your queries
#### Securities masterfile management
We maintain and enrich securities masterfile data
* Our Finnova-based processing platform manages all securities masterfile
* We design standardised, highly automated and customisable processes
* All manual tasks are automated, apart from exception handling and monitoring
* The platform is extensible and can be modified to meet future requirements
* The simple pricing model is fully flexible without a basic rate or minimum charge
* The bank bears third-party costs, such as the licence costs of securities data providers
#### Capture Services
We digitise all records and documents
* Our experts are also familiar with business-critical processes
* We prepare documents and scan, classify, extract and validate them
* We identify and correct errors and revise documents professionally
* A state-of-the-art, open platform for physical and electronic documents
* The highest standards of data privacy in the processing of physical or electronic documents
* Flexible employees guarantee same-day processing despite fluctuating volumes
Do you want to optimise your services and costs through Banking Process Outsourcing? We will be happy to assist you.
__Contact us

text: Our solutions for enterprise customers
As an enterprise customer, you can rely on our business solutions, IT services and comprehensive partner network to be ready for the digital future.
#  Cloud
The right cloud-based solutions for all business needs.
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#  IoT
Intelligent IoT solutions for the efficient networking of objects, machines and processes.
Find out more
#  Mobile
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###  The challenge: to find a standard, low-maintenance solution.
Livit looks after more than 150,000 rental properties and around 1.6 million m² of commercial space in all parts of Switzerland. Its property managers often work on site, which makes mobile business processes an absolute necessity. Olivier Korda, Head of Controlling, says: “In order to simplify on-site property inspections, we use new business apps that optimise the process through the use of iPads and straight- through processes. We wanted an economical solution that creates minimum work for us and conforms with our security policy.”
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Ein Schritt zur Seite und einer nach vorne - getIT
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Diversity
# Ein Schritt zur Seite kann auch einer nach vorne sein
Martin Vögeli arbeitete bereits im Kader der Swisscom, als er plötzlich als alleinerziehender Vater dastand. Der Familienalltag, aber auch kranke Kinder, 13 Wochen Schulferien und der ganz normale Familienwahnsinn mussten von einem Tag auf den anderen mit einem Managementposten vereinbar gemacht werden. Um das zu schaffen, stellte Martin Vögeli mitunter eine Vollzeit-Betreuerin für seine Kinder ein, welche die Zeit abdeckte, in der er beruflich abwesend war. Heute, fast 20 Jahre später, schaut er zurück auf diesen Kraftakt, der ihn seine Karriere anders angehen liess.
Team Diversity ,
07 June 2023
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Martin Vögeli, Leiter Group Security & Corporate Affairs hat es nicht mit einem Papitag, also mit reduziertem Pensum, in die Konzernleitung geschafft. Er konzipierte sein eigenes Arbeitsmodell. Eines, welches ihm ermöglichte, seine drei Kinder grosszuziehen, seine Exfrau finanziell zu unterstützen und an den Abenden, an den Wochenenden und teils auch in den Ferien ein präsenter Vater zu sein – und trotzdem seinem anspruchsvollen Management-Job gerecht zu werden. Einfach war es nicht, dies gleich vorneweg.
### Im Kader und alleinerziehend – da gingen grad zwei Herausforderungen Hand in Hand…
Oh ja. Diese Situation habe ich nie gesucht, sie «passierte» mir. Aufgrund von Faktoren, die ich nicht beeinflussen konnte, musste ich meine Kinder nach der Trennung von meiner damaligen Frau nach knapp einem Jahr Vollzeit zu mir nehmen.
Ich musste ziemlich schnell eine Lösung finden, damit meine Kinder ein stabiles Umfeld haben. Ich zog in die Stadt, damit die Wege kürzer sind und das familiäre Umfeld näher. Und ich stellte eine ausgebildete Kita-Mitarbeiterin an. Das war ein riesiger Kostenblock, den ich mir aber leisten musste und zum Glück auch leisten konnte. Sie hatte in den Anfangsjahren einen sehr langen Arbeitstag, manchmal sogar 12 oder gar 14 Stunden, je nachdem wie ich arbeitete. Aber damals gab es keine Online-Meetings, alles war physisch und ich reiste entsprechend von Ort zu Ort.
### Und wie hast du dich bei der Arbeit organisiert?
Ich wusste, dass ich mit meinen fünf Wochen Ferien der Familie nicht gerecht werden konnte. Ich habe einen Weg gesucht, mir mehr Zeitautonomie zu schaffen, damit ich mehr Zeit für die Kinder habe. Denn ich musste ja sicherstellen, dass ich für gewisse Situationen – vom Kindergeburtstag über Notfälle bis hin zu Krankheiten – eine gewisse Flexibilität habe. Also habe ich ein Modell realisiert, das hiess: 90% Lohn, 100% arbeiten, dafür insgesamt neun Wochen Ferien im Jahr.
_«Das hat mir die emotionale Freiheit gegeben, aufgrund familiärer Situationen einfach freizunehmen, ohne mich zu rechtfertigen.»_
Aber ich will die Situation im Nachhinein nicht schönreden: In einer Managementposition arbeitet man nicht 42 Stunden. Das entspricht einfach nicht der Realität. Meine Arbeit wurde nicht weniger, nur weil sich meine familiäre Situation komplett änderte - die Arbeit musste gemacht werden – notfalls dann halt abends oder nachts.

text: _«Das hat mir die emotionale Freiheit gegeben, aufgrund familiärer Situationen einfach freizunehmen, ohne mich zu rechtfertigen.»_
Aber ich will die Situation im Nachhinein nicht schönreden: In einer Managementposition arbeitet man nicht 42 Stunden. Das entspricht einfach nicht der Realität. Meine Arbeit wurde nicht weniger, nur weil sich meine familiäre Situation komplett änderte - die Arbeit musste gemacht werden – notfalls dann halt abends oder nachts.
Fakt ist: Ich habe viel um meinen Beruf herumgesteuert. Ich war nie der Familienvater, der mit drei Kindern berufstätig war und einen fixen Papi-Tag hatte. Ebenfalls hatte ich in den ersten Jahren auch kaum Hobbies – da lag nur ganz wenig drin. Ich hatte ein Arbeits- und Betreuungsmodell, die mir beide zusammen einen 100%-Job ermöglichten.
### Kader in Teilzeit, das geht also nicht?
Es ist schon möglich, aber es bedingt enorme Disziplin und sehr gute Delegation. Denn für gewisse Dinge hat man die Verantwortung und muss zeitlich flexibel sein. Gleichzeitig braucht es im Arbeitsumfeld auf Stufe Kader Akzeptanz und Verständnis, hier hat sich im Vergleich zur Situation vor 20 Jahren sicher einiges verändert. Auf Stufe Top-Management sind die Herausforderungen noch grösser, Teilzeit ist hier die Ausnahme.
### Was waren Deine täglichen Herausforderungen in Sachen «Work» und «Life?» als alleinerziehender Vater?
Das Betreuungssystem zu etablieren, ist das eine. Die Herausforderungen sind unter anderem kranke Kinder, die 13 Wochen Schulferien und wenn ein Kind Probleme in der Schule oder mit Freund*innen hat. Es gab natürlich auch Situationen, da musste ich die Kleine, die nicht zur Schule wollte, trotzdem auf den Schulweg befördern, weil ich selbst auf den Zug rennen musste, um eine Sitzung wahrzunehmen. Das sind die Dinge, die eben auch vorkommen und die dann herausfordernd waren für mich. Andererseits hat mir die intensive Beziehung zu meinen Kindern enorm viel zurückgegeben.
### Und trotzdem hast du an deiner Karriere gefeilt?
Ich habe 2006 einen bewussten Familienentscheid gefällt. Eigentlich wollte ich, damals Leiter Risk Management, ins operative Geschäft einsteigen, aber ich merkte: Das geht gar nicht. Wenn man operativ tätig ist, hat man die eigene Agenda von 0 auf 100 voll und ist nicht mehr wirklich flexibel. Ich bekam den Job des Sekretärs des VR angeboten. Der Job war gut positioniert, aber viele rieten ab: «Du bist dann eine One-Man-Show». Oder: «Du arbeitest 100%, verdienst aber mit deinem Teilzeitmodell 10% weniger… Bist du dir dessen auch wirklich bewusst?»
### Und? Warst du es dir bewusst?
Ja. Es war ein bewusster und für mich sinnvoller Entscheid. Die Kinder waren dazumal noch viel zu jung, um eine breitere Aufgabe wahrzunehmen, Nach sieben Jahren, als ich Ende 2013 in die erweiterte Geschäftsleitung kam, schaute ich zurück und fragte mich, ob dieses Modell für mich noch Sinn macht. Ich kam zur Erkenntnis: Von den neun Wochen Ferien konnte ich meist nur deren sieben beziehen. Ich hatte also ein riesiges Feriensaldo. Gearbeitet habe ich trotzdem klar über 100%, einfach an den Randzeiten. Denn mein Betreuungsmodell deckte ja «nur» 100% ab.
### Ein Karriereknick?

text: ### Ein Karriereknick?
Es war eher ein Seitensprung – um die Herausforderung als alleinerziehender Vater zu managen. Als die Jüngste zehn Jahre alt war, habe ich die Funktion Group Strategy und Board Services übernommen und da ungefähr 110 Leute unter mir gehabt. Es war eine operative Funktion im Konzernstab – relativ fremdgesteuert, was die Agenda anbelangte. Für mich war dies dann ein grosser Sprung in eine breitere Führungsverantwortung.
### Back to Unvereinbarkeit?
Diese Änderung war fürs Familiensystem einschneidend. Ich war klar mehr weg als vorher. Der Workload, den ich teils auch nachts abarbeiten musste, war schon wesentlich grösser. Rückblickend war der Schritt für meine Familie wohl zwei Jahre zu früh, solche Chancen kommen aber wohl nie im idealen Zeitpunkt. Wir haben es aber gemeinsam gemeistert. Ein Erfolgsfaktor war sicher auch die gute Organisation der Betreuung meiner Kinder.
### Ging es anderen auch so?
Es gab einen Kollegen im oberen Kader, der hatte das gleiche 90%-Modell wie ich. Am Freitagnachmittag war er daheim. Aber abgesehen davon, gab es nichts dergleichen auf Level A-Stufe.
### Und heute?
Eine Führungsfunktion beinhaltet trotz allem eine grosse Präsenz. Ab einer gewissen Hierarchie-Stufe ist es schlicht schwierig zu sagen: «Ich arbeite nur vier Tage.»
_«Aber schwierig heisst eben nicht unmöglich. Was wir brauchen, ist ein ungeheurer Kulturwandel und eine ebenso ungeheure Organisation, um auf dieser Stufe zu sagen: Ich bin dann freitags nie da. Und natürlich die Akzeptanz, dass ein Manager nicht 24/7 verfügbar sein muss.»_
### Es braucht also die Unterstützung von Chefs wie dir, damit mehr Väter Familienzeit übernehmen?
Auf jeden Fall. Eine vertretbare Pensumsreduktion bei Fachfunktionen unterstütze ich immer. Ich will den Leuten aber nichts vormachen und sage deshalb immer: «Du musst deinen Job auch im Teilzeitpensum managen. Du musst sagen, wenn es nicht geht.»
Zudem schauen wir, dass diejenigen, die reduzieren, nicht gleichviel erledigen müssen wie vorher – sonst tappen sie in die 80%-Falle, sie arbeiten gleich viel und verdienen weniger. Die Leute haben ja dann schliesslich acht Stunden weniger Zeit für ihre Arbeit.
### Bei Managementpositionen wird es schwieriger?
Ja. Hier ist die Variabilität geringer. Man hat weniger Flexibilität, die eigene Zeit zu steuern. Aber auch hier gilt: Es ist nicht unmöglich. Zudem haben sich die Zeiten auch geändert – man liest immer wie mehr von neuen Karrieremodellen auch auf den oberen Stufen. Es bleibt heute aber immer noch die Ausnahme – die Anforderungen an Top-Management-Funktionen sind hoch.
### Bist du ein Vorbild für andere Männer, für andere Väter?
Das kann ich nicht beurteilen, Meine Geschichte zeigt sicher auf, dass auch nach einem bewussten, längeren Side-Step ein weiterer Karriereschritt möglich ist. Dazumal wäre dieser für mich nicht vereinbar mit meiner Familiensituation gewesen.
_«Als Arbeitgeberin müssen wir die Balance zwischen Familie und Beruf möglich machen.»_
### Die jüngeren Generationen drängen auf noch mehr Vereinbarkeit.
Vereinbarkeit ist mittlerweile bei der Generation Y und Z ein absolut zentraler Faktor. Als Arbeitgeberin müssen wir schauen, dass wir die Balance zwischen Familie und Beruf möglich machen können.

text: _«Als Arbeitgeberin müssen wir die Balance zwischen Familie und Beruf möglich machen.»_
### Die jüngeren Generationen drängen auf noch mehr Vereinbarkeit.
Vereinbarkeit ist mittlerweile bei der Generation Y und Z ein absolut zentraler Faktor. Als Arbeitgeberin müssen wir schauen, dass wir die Balance zwischen Familie und Beruf möglich machen können.
Das ist in der heutigen Zeit ein Kriterium, um gute, spezialisierte Leute zu bekommen und zu halten.
### Und was bedingt das in deinen Augen?
Wir brauchen Vorbilder, die richtigen Rahmenbedingungen und flexible Modelle. Und auch den Mut von Männern, neue Wege zu gehen.
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text: Posted on 11\. August 2023Text: Urs Binder | Media: Dean Jaggi
Precision, quality, flexibility and safety are decisive factors for Früh Verpackungstechnik AG’s packaging manufacturing and contract packaging business. The company was able to overcome challenges such as manual data entry and a lack of transparency over production and quality with a lean digital solution.
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## White paper: Your path to a smart factory
Would you like to digitise your machines, systems and processes easily and sustainably? This white paper explains how you can approach shopfloor digitisation in your company.
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Früh Verpackungstechnik develops customised packaging solutions such as film and foil, pouches and blister packs for medical technology and pharmaceutical products. One important, rapidly growing area is contract packaging services. Früh meets the high demands of pharmaceutical and medical technology customers in terms of quality, safety and efficiency with flexible production in different batch sizes, and can also handle complex orders with short delivery times. This requires highly efficient validated processes of the highest quality – as well as a high degree of digitisation and the technical means to respond flexibly to a variety of customer needs.
## How to digitise traditional paper processes?
When Pirmin Steiner joined Früh Verpackungstechnik in 2021 to take on the new role of Digital Transformation Manager, there was minimal digitisation in production (on the shop floor). Orders were received on paper and much important information regarding production quantities and rejects, for example, was recorded manually on forms. The forms would later be collected and an employee would sit down and analyse all the data.
> ‘In the modern world, it is no longer efficient for shop floor employees to record production data by hand. Data quality suffers and we’re unable to optimally plan machine capacity.’
>
> Pirmin Steiner, Digital Transformation Manager, Früh Verpackungstechnik
The question now was how to implement a digital production workplace for standardised, uniform data capture. Was a costly Manufacturing Execution System (MES) requiring complex implementation the only option, or was there a leaner approach? A cost-efficient and quickly realisable solution was needed. Another goal was to monitor and improve production-relevant indicators to optimise equipment capacity and increase overall production efficiency.
## Microsoft Power Platform rather than MES
First, the preparation of data in Excel was modernised and made more dynamic. The next step was the actual digitisation of the data capture processes. Pirmin Steiner determined production requirements and quickly came to the conclusion that an MES would be too complex and expensive a solution. Instead, he worked with Swisscom using the Microsoft Power Platform low-code environment to create a target architecture with a solution tailored precisely to the company’s needs. The shop floor employees were already involved at this stage. The plan was then successfully presented to the management.

text: The core of the new solution is the Microsoft Power Platform and Microsoft Dataverse, the data ‘backbone’: all data that users enter via Power apps, as well as order information from the ERP system, is stored in this database. Item specifications and information on completed orders are also stored directly in the dataverse. Information from closed orders is written back to the ERP system on a daily basis, which simplifies order handling for production employees.
Before: a shop floor employee records production data by hand.Today: touch display on the shop floor for order information, setup and machining processes etc.The existing systems were retrofitted with LoRaWAN sensors.The Swisscom IoT Solution Architect accompanies shop floor staff during the first installation of a pulse counter for collecting operating data.
## Digitally recording production downtimes with IoT sensors
In production, systems may come to a standstill for various reasons. At such times, the staff’s main concern is to get the system up and running again as quickly as possible. Previously, documenting the reason for and the duration of a standstill had been extremely time consuming.
As no real-time data on the operating status had been required, systems were retrofitted with IoT sensors, which now transmit data over the Azure IoT Hub using LoRaWAN transmission technology for storage in a database.
What swung Pirmin Steiner’s decision in favour of the LoRaWAN Low Power Network were the simple installation, secure data transmission to the cloud through encryption, the time and event-based data exchange, the higher battery life cycle and cost-effective IoT sensors.
Shop floor employees now use a large touch display, which presents the order information, setup and machining processes as well as actual quantities and bills of material following order completion in a clearly laid-out manner and onto which they can input the data directly. Employees can also check in and out easily via the panel to determine the effective working hours and employee numbers for the order.
> ‘With the IoT sensors, we can record downtimes at the precise moment they occur. The operator can remedy the standstill without stress. The sensors document the information automatically, and only a reason for the standstill needs to be given.’
>
> Pirmin Steiner, Digital Transformation Manager, Früh Verpackungstechnik
Shopfloor management is simplified by a dashboard that clearly displays precise information on parameters such as quantities, quality and the time required for each system, thus promoting rapid, correct decisions for improvement measures.
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## Digital Manufacturing Services
Industry leaders have increased their productivity by up to 90% through digital transformation. Swisscom specialists support you in the digitalisation of production.
Read more
### Früh Verpackungstechnik AG

text: >
> Pirmin Steiner, Digital Transformation Manager, Früh Verpackungstechnik
Shopfloor management is simplified by a dashboard that clearly displays precise information on parameters such as quantities, quality and the time required for each system, thus promoting rapid, correct decisions for improvement measures.
Close element
## Digital Manufacturing Services
Industry leaders have increased their productivity by up to 90% through digital transformation. Swisscom specialists support you in the digitalisation of production.
Read more
### Früh Verpackungstechnik AG
Früh Verpackungstechnik AG is a leading industrial company for sophisticated packaging solutions headquartered in Fehraltorf, Switzerland. The company focuses on packaging production and contract packaging for the pharmaceutical and medical technology industries. Früh Verpackungstechnik AG was founded in 1980 by Albert Früh and is still an entrepreneur-led, innovative family business that currently employs approximately 700 people and has an efficient and pioneering infrastructure.
Manufacturing
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Aline Bosshart
* Our authors
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# Aline Bosshart
## StepIn Talent Relationship Manager
Swisscom AG
__LinkedIn
__E-Mail
## More articles by Aline
Personal Development
Talents on the Move: Jan Eska
Aline Bosshart
##
Personal Development
Talents on the Move: Katja Wohlwend
Aline Bosshart
##
Personal Development
Talent on the Move: Kevin Schmid
Aline Bosshart
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

text: Data Driven
# Flood Warning
Climate change is increasing the frequency of extreme precipitation. Such events are unpredictable and result in rapidly rising waters and flooding. A system that is able to provide up to 90 minutes’ advance warning helps to prevent damage.
## Heavy precipitation warning
Extreme weather conditions are increasing. Combating this with structural measures has only limited effectiveness. The authorities are facing increasing demands to swiftly take the right measures following a heavy rainfall event to protect the public and critical infrastructures.
We have joined forces with experienced hydrology and technology partner SPEKTER to provide the digital service “Flood Warning due to Heavy Precipitation”. The system detects imminent flooding in real time and immediately alerts the competent authorities via app, SMS, e-mail or voice call, giving them valuable time to mobilise the emergency services and warn the public.
Precautions can be taken in good time to protect lives and critical infrastructures, significantly reducing the amount of damage caused.
### Flood Warning as a Service
### Heavy rainfall detection
Combination of MeteoSwiss with local precipitation and water level sensors.
### Monitoring tool
The authorities are given access to a graphical user interface (map showing the real-time status of the sensors)
### Overflow forecast
Modern algorithms and rules are used to evaluate precipitation and water level data.
### Alerting
The authorities receive warnings and alarms in three alert levels.
### Extended warning
Alerts can be integrated into cantonal operations centres and activated for citizens.
## Application
* The solution offers the greatest potential in the upper courses of larger bodies of water.
* It is suitable for small drainage basins of 25 km².
* Perfectly complements existing monitoring and warning systems for larger rivers.
## Operation with maintenance and fault repair
The service is operated on Swisscom networks and on infrastructure belonging to Swisscom Broadcast. Faults in sensors can be repaired by the municipalities and cantons themselves or Swisscom Broadcast can be commissioned to repair them.
Do you want early warning of flooding?
## Contact
Anton Poschung
Head of Data Driven
(opens in new tab)
Tel. +41-58-221 40 69
Contact en expert
## More exciting articles

text: Pricing
* 10-day free trail
* 10-day free trail
Arrange a demo
# Start Zoon, save time
Start now with Zoon and digitise your events.
10-day free trial
event
####  For one-off events
Includes **500 registrations**
---
1 event
Event websites
Event campaigns
Event check-in
Virtual & hybrid events
2 administrators
1 e-mail sender address
Online support portal
Price per event
CHF 850.–
basic
####  For annual usage
Includes **1,000 registrations**
---
Unlimited number of events
**Event functions plus:**
1 event type
Event library
5,000 e-mails & SMS per month
5 administrators
Price per year
CHF 2,490.–
advanced
####  For medium-sized organisations
Includes **5,000 registrations**
---
Unlimited number of events
**Basic functions plus:**
3 event types
10,000 e-mails & SMS per month
3 e-mail sender address
10 administrators
Price per year
CHF 8,900.–
premium
####  For large organisations
Includes **10,000 registrations**
---
Unlimited number of events
**Advanced functions plus:**
Private cloud
Individual Domain
Single sign-on & Active Directory integration
Unlimited number of administrators
Unlimited event types
Premium support
API integration
Price per year
On request
## Compare our subscriptions in detail
|
## event
|
## basic
|
## advanced
|
## premium
---|---|---|---|---
Price | CHF 850.– per event | CHF 2,490.– per year | CHF 8,900.– per year | on request
Included number of registrations  | 500 | 1'000 | 5'000 | 10'000
additional registrations  | from CHF 250
per 500 registrations | from CHF 800
per 1'000 registrations | from CHF 800
per 1'000 registrations | On demand
### Event websites
|  |  |  |
---|---|---|---|---
Number of events | 1 | unlimited | unlimited | unlimited
Own branding | _​_ | _​_
| _​_
| _​_
Public & private events | _​_ | _​_
| _​_
| _​_
Subevents & sessions | _​_ ​ | _​_
| _​_
| _​_
E-Tickets & quotas | _​_ | _​_
| _​_
| _​_
Flexible registration forms | _​_ | _​_ | _​_ | _​_
Agenda, speakers, participants, comments | _​_ | _​_ | _​_ | _​_
Online payment options
| _​_ | _​_ | _​_ | _​_
Automated & manual waiting lists | _​_ | _​_ | _​_ | _​_
Personal link for participants | _​_ | _​_ | _​_ | _​_
iFrame Integration | _​_ | _​_ | _​_ | _​_
### Virtual & hybrid events
|  |  |  |
---|---|---|---|---
Live streaming integration | _​_ | _​_
| _​_
| _​_
Event countdown | _​_ | _​_
| _​_
| _​_
Video on demand integration | _****​_ ​ | _​_
| _​_
| _​_
Links to external streaming &
video conferencing solutions | _​_ | _​_
| _​_
| _​_
Virtual event check-in  | _​_ | _​_ | _​_ | _​_
### Event campaigns
|  |  |  |
---|---|---|---|---
Number of e-mail & SMS | 5,000 per event | 5,000 per month | 10,000 per month | individual
Own branding | _​_ | _​_
| _​_
| _​_
Own sender address | 1 | 1 | 3 | individual
Scheduling campaigns | _​_ ​ | _​_
| _​_
| _​_
### Event community
|  |  |  |
---|---|---|---|---
Community portal in own branding | – | – | _​_ | _​_
Individual categories | – | – | _​_
| _​_
Integrated event websites | – | – | _​_ | _​_
User generated events | – | – | – | _​_

text: |  |  |  |
---|---|---|---|---
Number of e-mail & SMS | 5,000 per event | 5,000 per month | 10,000 per month | individual
Own branding | _​_ | _​_
| _​_
| _​_
Own sender address | 1 | 1 | 3 | individual
Scheduling campaigns | _​_ ​ | _​_
| _​_
| _​_
### Event community
|  |  |  |
---|---|---|---|---
Community portal in own branding | – | – | _​_ | _​_
Individual categories | – | – | _​_
| _​_
Integrated event websites | – | – | _​_ | _​_
User generated events | – | – | – | _​_
Community functions | – | – | – | _​_
User profiles | – | – | – | _​_
|
### Event check-in
|  |  |  |
---|---|---|---|---|---
| Mobile check-in app (iOS & Android)  | _​_ | _​_ | _​_ | _​_
| On- & offline function | _​_ | _​_
| _​_
| _​_
| E-ticket as badge | _​_ | _​_
| _​_
| _​_
| Real-time reporting | _​_ ​ | _​_
| _​_
| _​_
### Administration
|  |  |  |
---|---|---|---|---
Number of administrators | 2 | 5 | 10 | unlimited
Multilingualism (DE, EN, FR, IT) | _​_ | _​_
| _​_
| _​_
Event dashboard | _​_ | _​_
| _​_
| _​_
Comprehensive rights management
| – | – | _​_ | _​_
Number of event types
| – | 1 | 3 | unlimited
### Integration & Individualisation
|  |  |  |
---|---|---|---|---
Dedicated cloud infrastructure | – | – | – | _​_
Premium branding integration | – | – | – | _​_
Event-independent campaigns (e-mail & SMS) | – | – | – | _​_
Individual domain | – | – | – | _​_
Integration of own payment ID | – | – | – | _​_
Single sign-on connection | – | – | – | _​_
Active direcotry connection | – | – | – | _​_
Connection of own e-mail server | – | – | – | _​_
Individual API integrations | – | – | – | _​_
### Support Service
|  |  |  |
---|---|---|---|---
Online support portal | _​_ | _​_
| _​_
| _​_
Telephone support | – | – | _​_ | _​_
SLA for guaranteed availability | best effort | best effort | best effort | 99.9% p.A.
Dedicated contact person | – | – | – | _​_
Operating aid | CHF 150.–/ hr. | CHF 150.–/ hr. | CHF 150.–/ hr. | including
Project manager | CHF 180.–/ hr. | CHF 180.– / hr. | CHF 180.–/ hr. | on request
### Licence details
|  |  |  |
---|---|---|---|---
Payment commission (incl. credit card commission) | 5% | 5% | 5% | individual
Costs for additional e-mail & SMS | CHF 50.– per 5,000 | CHF 100.– per 10,000 | CHF 100.– per 10,000 | individual
One-off set-up costs | as required | CHF 1,440.– | CHF 2,880.– | on request
## Interested?
## FAQ
#### What counts as one registration?
A "registration" means an e-mail address registered in Zoon which has completed a booking process on the platform during the relevant licence period. A registration is a registration or deregistration, but also a deleted booking. A user who visits a corresponding event website without completing the booking process is not considered a "registration". The actual number of registrations is determined after the event or after the licence year has expired.
#### What are the minimum terms?
The minimum term when taking out an annual licence is 12 months.
#### What are one-off set-up costs?
It is important to us that you can use the full potential of Zoon from day one. That is why we support you initially with the introduction and configuration of the platform. The one-off set-up costs vary depending on the subscription model you choose. Contact us for more details.

text: #### What are the minimum terms?
The minimum term when taking out an annual licence is 12 months.
#### What are one-off set-up costs?
It is important to us that you can use the full potential of Zoon from day one. That is why we support you initially with the introduction and configuration of the platform. The one-off set-up costs vary depending on the subscription model you choose. Contact us for more details.
## Your contact person
Marc Blindenbacher
Head of Event Data
(opens in new tab)
Tel. +41 58 221 43 82
Contact an expert

text: # Sponsorship partners
Trustworthy, committed and curious: in our sponsorship commitments, we choose partners with a long-term, future-oriented perspective who share our values. Bespoke partnerships allow us to create unique, inspiring experiences for a wide audience.
__Football |  | __E-Sport/gaming |  | __Music |  | __Film |  | __Business |  | __Sustainability |
---|---|---|---|---|---|---|---|---|---|---|---
####  Swiss Football League
We are the official partner of the Swiss Football League.
Find out more
####  Locarno Film Festival
We have been one of the main partners of this arthouse film festival since 1997.
Find out more
####  Swisscom Business Days
Our large-scale annual event for the Swiss business community.
Find out more
####  Young People and Media
We pioneer the promotion of media skills.
Find out more
####  Energy Air
We have been a presenting partner of the concert highlights since 2014.
Find out more
####  Energy Star Night
We have been a presenting partner of the biggest indoor music event since 2017.
Find out more
####  Energy Live Sessions
We have been a presenting partner of this exclusive series of concerts since 2012.
Find out more
####  Openair Gampel
We have been a presenting partner of this exclusive series of concerts since 2012.
Find out more
####  Swisscom Hero Fest
We have been a named partner of the gaming festival since 2018.
Find out more
####  Swisscom Hero League
We have been promoting professional Esports in Switzerland since 2018.
Find out more
####  Swiss Esports Federation
We support the Swiss Esports Federation.
Find out more
####  Erupt Lounge
We support the local gaming bar Erupt Lounge in Bern.
Find out more
####  mYinsanity
We partner the leading Swiss Esports team.
Find out more
####  Gurtenfestival
We are the main partner of the cult festival on Bern's local mountain.
Find out more
####  Openair Lumnezia
Since 2022, we are the main partner of one of the most important festivals in Graubünden.
Find out more
####  Montreux Jazz Festival
Partner of this prestigious event on the shores of Lake Geneva since 2022.
Find out more
####  Solothurner Filmtage
We promote Swiss filmmaking as a main partner of this festival.
Find out more
####  Museum of Communication
We are one of the founders of the Museum of Communication.
Find out more
####  Swisscom IoT Day
Our business event promoting the Internet of Things.
Find out more
####  Swisscom StartUp Challenge
Our programme promoting the Swiss start-up scene.
Find out more
####  Swiss Economic Forum
We support the leading business conference.
Find out more
####  Swiss Venture Club
We promote entrepreneurship as a SVC partner
Mehr erfahren
####  Swiss SME Day
We are the main partner of the Swiss SME Day.
Find out more
####  Forum des 100
We are a partner of the business event in Western Switzerland.
Mehr erfahren
####  myclimate
We have a long-standing partnership in climate protection.
Find out more
####  Swiss Solidarity
We are the main partner of this Swiss fundraising organisation.
Find out more
####  Openair Frauenfeld
We have been a partner of Europe's biggest hip-hop festival since 2022.
Find out more
####  Paléo Festival

text: Find out more
####  Forum des 100
We are a partner of the business event in Western Switzerland.
Mehr erfahren
####  myclimate
We have a long-standing partnership in climate protection.
Find out more
####  Swiss Solidarity
We are the main partner of this Swiss fundraising organisation.
Find out more
####  Openair Frauenfeld
We have been a partner of Europe's biggest hip-hop festival since 2022.
Find out more
####  Paléo Festival
Partner of one of the most important festivals in the French-speaking region of Switzerland since 2022.
Find out more
####  Zermatt Unplugged
We are partners of the only unplugged festival in Europe.
Find out more
####  Moon & Stars Festival
We are a proud partner of the largest music festival in the Southern Alps.
Find out more
####  Chant du Gros Festival
We are proud to be a partner of the biggest festival in Jura.
Find out more
####  A Million Dreams
As a partner of A Million Dreams, we help fulfil the dreams of disadvantaged people.
Find out more
####  BSC Young Boys
We have been a Premium Partner of BSC Young Boys since 2012.
Find out more
####  Swisscom Football Camps
We promote young Swiss footballers.
Find out more
####  FC St. Gallen 1879
We have been a Platinum Partner of FC St. Gallen 1879 since 2012.
Find out more
####  FC Zürich
Since 2012, we have been supporting FC Zurich.
Find out more
####  Grasshopper Club
We support the Grasshopper Club.
Find out more
####  FC Luzern
Since 2012, we have been supporting FC Lucerne.
Find out more
####  FC Lugano
We support FC Lugano.
Find out more
####  Servette FC
We support Servette FC.
Find out more
####  Patrouille des Glaciers
The Patrouille des Glaciers takes place every two years and is organised by the Federal Department of Defence, Population and Sport (DDPS).
Find out more
####  Luzern Live
We are the proud main partner of the festival on Lake Lucerne.
Find out more
####  Zurich Pride Festival 2023
Switzerland’s biggest queer event will once again be held on the Kasernenareal and Zeughaushof in Zurich. We are a proud co-partner.
Find out more
####  Zurich Film Festival
We are Cooperation Partner of the Zurich Film Festival.
Find out more
## Any questions?
Send us an e-mail. For sponsorship requests, please use the form provided. Thank you.
Send e-mail
Sponsorship requests

text: # 25th Ordinary Shareholders’ Meeting 2023
## Results and videos
At the 25th Ordinary Shareholders’ Meeting of Swisscom Ltd on 28 March 2023, the shareholders approved all proposals put forward by the Board of Directors by a clear majority.
Watch the video of the live broadcast of the 25th Ordinary Shareholders’ Meeting of 28 March 2023. Total length of video: 02:05:34 hours.
## Results of the votes
The shareholders approved all proposals of the Board of Directors by a large majority and decided in favour of the candidates proposed for election.
#### 1\. Reporting on the financial year 2022
1.1 Approval of the management report, the consolidated financial statements and the annual financial statements of Swisscom Ltd for the financial year 2022
The Shareholders’ Meeting approved the management report, the annual financial statements of Swisscom Ltd and the consolidated financial statements for the financial year 2022 with the following result:
Yes votes
No votes
99.97%
0.03%
1.2 Consultative vote on the Compensation Report 2022
The Board of Directors proposes to take note of and approve the Compensation Report 2022 by way of a consultative vote.
The Shareholders’ Meeting took note of and approved the Remuneration Report 2022 as proposed with the following result:
Yes votes
No votes
96.12%
3.88%
#### 2\. Appropriation of available earnings 2022 and declaration of dividend
The Board of Directors proposes that the available earnings be appropriated as follows:
* Dividend of CHF 22 per share on 51,801,563 shares: CHF 1,140 million.
* Balance to be carried forward: CHF 6,695 million.
No dividend will be paid on Swisscom Ltd treasury shares.
The Shareholders’ Meeting approved the proposal of the Board of Directors with the following result:
Yes votes
No votes
99.97%
0.03%
#### 3\. Discharge of members of the Board of Directors and the Group Executive Board
The Shareholders’ Meeting granted discharge to the members of the Board of Directors and the Group Executive Board for the financial year 2022 as proposed with the following result:
Yes votes
No votes
99.89%
0.11%
#### 4\. Elections to the Board of Directors
4.1 The Shareholders’ Meeting approved the motion to elect Roland Abt as a member of the Board of Directors for a further term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
99.36%
0.64%
4.2 The Shareholders’ Meeting approved the motion to elect Monique Bourquin as a member of the Board of Directors for a term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
99.59%
0.41%
4.3 The Shareholders’ Meeting approved the motion to elect Alain Carrupt as a member of the Board of Directors for a further term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
99.89%
0.11%

text: Yes votes
No votes
99.59%
0.41%
4.3 The Shareholders’ Meeting approved the motion to elect Alain Carrupt as a member of the Board of Directors for a further term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
99.89%
0.11%
4.4 The Shareholders’ Meeting approved the motion to elect Guus Dekkers as a member of the Board of Directors for a further term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
99.33%
0.67%
4.5 The Shareholders’ Meeting approved the motion to elect Frank Esser as a member of the Board of Directors for a further term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
98.90%
1.10%
4.6 The Shareholders’ Meeting approved the motion to elect Sandra Lathion-Zweifel as a member of the Board of Directors for a further term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
97.78%
2.22%
4.7 The Shareholders’ Meeting approved the motion to elect Anna Mossberg as a member of the Board of Directors for a further term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
99.28%
0.72%
4.8 The Shareholders’ Meeting approved the motion to elect Michael Rechsteiner as a member of the Board of Directors for a further term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
96.49%
3.51%
4.9 The Shareholders’ Meeting approved the motion to elect Michael Rechsteiner as Chair of the Board of Directors for a further term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
96.95%
3.05%
#### 5\. Elections to the Remuneration Committee
5.1 The Shareholders’ Meeting approved the motion to elect Roland Abt as a member of the Remuneration Committee for a term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
99.58%
0.42%
5.2 The Shareholders’ Meeting approved the motion to elect Monique Bourquin as a member of the Remuneration Committee for a term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
98.92%
1.08%
5.3 The Shareholders’ Meeting approved the motion to elect Frank Esser as a member of the Remuneration Committee for a term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
99.11%
0.89%

text: Yes votes
No votes
98.92%
1.08%
5.3 The Shareholders’ Meeting approved the motion to elect Frank Esser as a member of the Remuneration Committee for a term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
99.11%
0.89%
5.4 The Shareholders’ Meeting approved the motion to elect Michael Rechsteiner as a member of the Remuneration Committee without voting right for a term of office until the end of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
96.87%
3.13%
#### 6\. Remuneration of the members of the Board of Directors and the Group Executive Board
6.1 Approval of the total amount of remuneration of the members of the Board of Directors for 2024
The Shareholders’ Meeting approved the maximum total amount of CHF 2.5 million for the remuneration of the members of the Board of Directors in the financial year 2024 with the following result:
Yes votes
No votes
99.35%
0.65%
6.2 Increase in the total amount of remuneration for 2023 of the members of the Group Executive Board
The Annual Shareholders’ Meeting approved the motion to increase the maximum total amount for the remuneration of the members of the Executive Board in the financial year 2023 from CHF 8.7 million to CHF 10.4 million with the following result:
Yes votes
No votes
97.79%
2.21%
6.3 Approval of the total amount of remuneration of the members of the Group Executive Board for 2024
The Ordinary Shareholders’ Meeting approved the maximum total amount of CHF 10.9 million for the remuneration of the members of the Executive Board in the financial year 2024 with the following result:
Yes votes
No votes
97.81%
2.19%
#### 7\. Re-election of the independent voting proxy
The Shareholders’ Meeting approved the motion to elect the law firm Reber Rechtsanwälte, Zurich, as independent voting proxy for a term of office until the conclusion of the next Ordinary Shareholders’ Meeting with the following result:
Yes votes
No votes
99.98%
0.02%
#### 8\. Re-election of the statutory auditors
The Shareholders’ Meeting approved the motion to elect PricewaterhouseCoopers Ltd., Zurich, as statutory auditors for the financial year 2023 with the following result:
Yes votes
No votes
99.90%
0.10%
#### 9\. Amendments of the Articles of Incorporation
9.1 Provision relating to sustainability
The Shareholders’ Meeting approved the motion to amend the previous Article 3 of the Articles of Incorporation according to the proposed wording with the following result:
Yes votes
No votes
Abstentions
99.78%
0.09%
0.13%
9.2 Provisions relating to share capital and shares
The Shareholders’ Meeting approved the motion to amend the previous Article 3 of the Articles of Incorporation according to the proposed wording and to adjust the numbering accordingly with the following result:
Yes votes
No votes
99.92%
0.08%

text: Yes votes
No votes
Abstentions
99.78%
0.09%
0.13%
9.2 Provisions relating to share capital and shares
The Shareholders’ Meeting approved the motion to amend the previous Article 3 of the Articles of Incorporation according to the proposed wording and to adjust the numbering accordingly with the following result:
Yes votes
No votes
99.92%
0.08%
9.3 Provisions relating to the Shareholder’s Meeting
The Shareholders’ Meeting approved the motion to amend the Articles 5.1, 5.2, 5.3, 5.4, 5.5 (incl. title), 5.6 and 5.7 of the Articles of Incorporation according to the proposed wording and to adjust the numbering (incl. title of Article 5) accordingly with the following result:
Yes votes
No votes
93.33%
6.67%
9.4 Special quorums for resolutions
The Shareholders’ Meeting approved the motion to amend the previous Article 5.8 of the Articles of Incorporation according to the proposed wording and to adjust the numbering accordingly with the following result:
Yes votes
No votes
Abstentions
99.77%
0.08%
0.15%
9.5 Provisions concerning the Board of Directors and the Management Board
The Shareholders’ Meeting approved the motion to amend the previous Article 6, 7 and 8 of the Articles of Incorporation according to the proposed wording and to adjust the numbering accordingly with the following result:
Yes votes
No votes
98.98%
1.02%
9.6 Further amendments to the Articles of Incorporation
The Shareholders’ Meeting approved the motion to amend the previous Articles 4, 5.3.2, 9, 10, 11, 12 (incl. title) and 13 of the Articles of Incorporation according to the proposed wording and to adjust the numbering accordingly with the following result:
Yes votes
No votes
99.82%
0.18%
Ready like never before
## Documents
### Minutes and results
Written transcript of the 25th Ordinary Shareholders’ Meeting of Swisscom Ltd on 28 March 2023.
Results of Shareholders’ Meeting 2023
Minutes of Shareholders’ Meeting 2023
### Downloads
Invitation SM 2023
Annual Report 2022
### Links
Press release SM 2023
Go to Annual Report 2022
The Swisscom share
All about the dividend
Investors’ portal
## Contact
Any questions? Please do not hesitate to contact us. For information about the Shareholders’ Meeting, changes of address and notifications, please send us an e-mail.
Send e-mail
## Archive
#### 24th Ordinary Shareholders’ Meetings 2022
### Minutes
Written transcript of the 24th Ordinary Shareholders’ Meeting of Swisscom Ltd on 30 March 2022.
Minutes of the SM 2022
### Downloads
Invitation SM 2022
Articles of Incorporation 2014
### Links
Press release SM 2022
Webcast SM 2022
#### 23d Ordinary Shareholders’ Meeting 2021
### Minutes
Written transcript of the 23d Ordinary Shareholders’ Meeting 2021.
Minutes of the SM 2021
### Downloads
Invitation SM 2021
### Voting results
Shareholder voting results.
Voting results SM 2021
### Links
Webcast SM 2021
Press release SM 2021
#### 22nd Ordinary Shareholders’ Meeting 2020
### Minutes
Written transcript of the 22nd Ordinary Shareholders’ Meeting 2020.
Minutes of the Shareholders’ Meeting 6 April 2020
### Downloads
Rede VR-Präsident
Rede CEO
Invitation SM 2020

text: #### 23d Ordinary Shareholders’ Meeting 2021
### Minutes
Written transcript of the 23d Ordinary Shareholders’ Meeting 2021.
Minutes of the SM 2021
### Downloads
Invitation SM 2021
### Voting results
Shareholder voting results.
Voting results SM 2021
### Links
Webcast SM 2021
Press release SM 2021
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#### 21st Ordinary Shareholders’ Meeting 2019
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Minutes of the Shareholders’ Meeting 2019
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#### 20st Ordinary Shareholders’ Meeting 2018
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Written transcript of the 20st Ordinary Shareholders’ Meeting 2018.
Minutes of the Shareholders’ Meeting 2018
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#  Digitalisation consulting from A to Z
* Strategic and IT consulting tailor-made to your requirements
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We help customers to develop and implement their ideas with comprehensive, end-to-end consulting. We focus on the person and the challenges they face, as well as the opportunities and potential of technology.
###  Technical expertise
Our consultants have extensive knowledge on a wide range of topics.
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We’ll help you with business cases, decision-making tools, make or buy decisions, strategies and hybrid scenarios.
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Our experts will help you to develop innovative solutions for the future – from the idea to its implementation.
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With Swiss-based professional experts, we support our customers with all IT-related issues and help them gain maximum benefit from IT both today and in the future in the following areas:
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From ideation to implementation – comprehensive, long-term consulting and support from a network of experienced digital experts.
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##### Network management
# Real Talk Network Outsourcing: What can I expect?
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Security and technology standards are complex and changing all the time. Keeping pace with the change is expensive and challenging, which is why, in principle, every company should outsource its network management. We’ll show you which factors play a decisive role in answering the question: Outsourcing – yes or no?
Text: Romana Bleisch, Image: Adobe Stock, 11 december 2019
We take connectivity for granted. Networks must always work perfectly and adapt to changing requirements – ideally by themselves. Advancing digitalisation means networks must now be much faster, more efficient, more flexible and totally secure.
Even more importantly, network management must run seamlessly and infrastructure must always meet the latest technological standards because networks have become crucial to business success. Although this is a complex subject with strategic significance, one-third of companies manage all their infrastructure themselves, mainly in order to save money (source: SD-WAN in der Schweiz, MSM 2019).
Two of the primary reasons for network outsourcing are expertise and scalability. External know-how in various fields can be drawn upon in a targeted way whenever necessary, is always up to date, and comes without additional expense. Short-term network peaks and changing personnel requirements can be accommodated without any problem. It does not need to be more expensive because it works on a ‘pay-as-you-go’ basis.
There are five crucial factors to consider when deciding whether to outsource or not: staff, expertise, cost, processes and security.
### Staff
Network outsourcing is primarily a technical process. Unlike other changes within a company, such as a new organisational structure, network adjustments usually go unnoticed by staff, so they are met with little or no resistance.
However, this does not mean that staff are not affected: a project team explores the opportunities and challenges of migration. Will jobs be affected? Will the job profiles of IT staff need amending? The current network architecture is analysed and documented by specialists, and preparations are made for the migration process. The preparation and migration phase means an increase in workload for some employees.
Post-migration, the role of a company’s existing network expert or IT officer can change and their job description may be expanded or reduced in size, depending on the outsourcing model. In many cases, full outsourcing results in IT staff being taken on by the new provider. The staff gain a new perspective and their jobs remain safe.
Protecting your network and thus your ecosystem must be guaranteed around the clock.
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With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
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### Expertise

text: Protecting your network and thus your ecosystem must be guaranteed around the clock.
Free PDF →
Whitepaper
With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
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Whitepaper
With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
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### Expertise
If you entrust network management to an outside company, you can count on the IT provider’s expertise. The provider is familiar with technological innovations and always up to date with the latest trends in digital transformation. Your network, technology and updates will be guaranteed to meet the latest standards at all times. Unwanted surprises can therefore be avoided because the network is proactively managed and monitored.
In terms of expertise, network outsourcing creates huge opportunities, especially for SMEs, since these companies’ networks are often managed by individual employees who also have other responsibilities. The advantage of this model is that companies have a direct overview and can make changes quickly. However, sheer lack of time often prevents them from fully focusing on the network and analysing new trends. Successful network management means keeping an eye on innovations in the security and technological fields at all times.
By outsourcing, you can count on a stable, secure and scalable network and focus on your core business.
###  Cost
From employees to services and infrastructure, companies must keep a healthy balance between cost, benefit and income. Cost is therefore a key factor where network outsourcing is concerned.
At the start of any project, the use of resources is usually more intensive. It takes time to analyse the current environment, define network requirements and find the right partner. However, once the migration process has been completed, costs go hand in hand with services received in accordance with the pay-as-you-go principle: in other words, the financial resources required reflect the benefits actually obtained. Your infrastructure and related financial expenditure are scalable and tailored to your needs.
Companies that operate their network themselves and employ network experts for this purpose are unable to react with as much flexibility and agility. Resources are calculated for peak phases and not used to full capacity during the rest of the year. However, costs must still be covered and remain constant and unflexible (and high).
IT outsourcing
#### Helping you dedicate more time to your core business
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IT outsourcing
#### Helping you dedicate more time to your core business
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###  Processes
When infrastructure is outsourced, there is usually a predefined process for change: the provider checks what the customer wants to change and draws up a change request. For security reasons, several checkpoints, such as security barriers or consultations, are built in before the change is implemented. This guarantees absolute stability and helps to eliminate risks.

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IT outsourcing
#### Helping you dedicate more time to your core business
* * *
* * *
###  Processes
When infrastructure is outsourced, there is usually a predefined process for change: the provider checks what the customer wants to change and draws up a change request. For security reasons, several checkpoints, such as security barriers or consultations, are built in before the change is implemented. This guarantees absolute stability and helps to eliminate risks.
A company that manages its network in-house and wants to make a change contacts its network expert, who implements the change ideally overnight. The process is quick and changes can be made within 24 hours. However, there is a much higher risk of service disruption.
### Security
When analysing your current network, it is important to define what security requirements the infrastructure should meet because networks have become key pillars for companies and their security. Alongside basic system stability, issues such as data storage, access rights and monitoring play a crucial role.
An ICT provider offers 24/7 security solutions and a highly specialised team dedicated to protecting your network against a wide variety of cyber-threats. Without dedicated security prevention, companies cannot provide this to the same extent. The threat situation is constantly changing, so prevention measures must also be continuously monitored and adapted. From firewalls to penetration testing, web application security, data management and cloud, our security experts will ensure that your network and ecosystem are protected.
For heavily regulated industries that work with highly sensitive data in particular, such as insurance and banking, it is worthwhile bringing in relevant expertise from outside. The provider implements the guidelines in accordance with regulatory requirements and offers complete, round-the-clock network protection.
If you would like to know exactly how a change in network management might impact your company, contact our experts for a consultation.
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## Security Operations Center (SOC) Workshop
# Do I need a SOC? And if so, which model?
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Do I need a SOC? And if so, which model? Hybrid, on-premises or maybe even SOC-as-a-Service? What do I need to adapt to ensure a SOC can be integrated? Should I set up a SOC and a team or is it better to purchase SOCaaS? We support you in answering these questions, which a company needs answers to nowadays.
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Today, the question is no longer "if" a cybersecurity incident will occur. Rather, the question is now how quickly it takes for it to be recognised and remedied. Time is the critical factor. How does your company deal with this? Is a Security Operations Center (SOC) the right answer? We want to look into this together with you in the workshops.
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We will conduct the workshops together with you, which are structured as follows. The duration and exact content are defined in advance together.
Needs Analysis
The first phase deals with the initial situation: Which IT security requirements, regulations and guidelines must be complied with? What does your current IT architecture look like? What level of protection is required? Why is a SOC an important issue?
Requirements and Model
The second phase deals with the requirements for an SOC as well as the appropriate model. What's more, we clarify which preparations need to be made in order to integrate a SOC efficiently.
Decision basis for "Make or Buy"
If the preliminary workshops result in a decision in favour of a SOC, we support you in the third phase with the decision-making process, as well as the cost calculations for the appropriate model.
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As soon as you have registered, you will receive a confirmation e-mail.
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We define the approach together with you during the clarification interview: When do we hold the workshops, how many and who will take part? Furthermore, we estimate the outlay and the price of the workshops.
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Based on this jointly defined approach, we will send you an offer that we will be happy to explain.
#### Implementation of the workshops
As soon as the offer is clarified and you agree to it, we will set up the workshops. Ideally, we will conduct the workshops physically and document the findings right away.
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Our experts derive findings and recommendations from the workshops and prepare them for you.
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text: Posted on 25\. July 2019Text: Sara Wyss | Media: Nadia Etter
autoSense is one year old. How are the ratings for the app? What goes into finding a balance between product development and sales? Is it enough for a start-up company to have the backing of major shareholders? An interview with CEO Jaap Vossen.
_autoSense is a subsidiary of Swisscom (Switzerland) AG, AMAG Group AG and Zurich Switzerland*. The company develops and offers intelligent vehicle networking services for private individuals and fleet managers._
### Jaap, you launched autoSense one year ago. What has been your number one highlight in the past year?
My number one highlight happened exactly one year after launch, on 4 June 2019. That’s the day when the autoSense fuel app made it to the top 10 in the App Store!
### Wow, that’s a huge achievement! How did you manage that?
With the right idea and with teamwork, passion and stamina. The established brands Swisscom, AMAG and Migrol also certainly helped us to quickly gain recognition.
### Is there any other news from your ‘garage’?
Sure! We now have three shareholders: Swisscom, AMAG, and now also Zurich. The app already provides users with access to offers from six service providers, including Migrol Fuel, where customers can make cashless payments at the pump. We have more than 70 business customers who use autoSense for fleet management. And, just recently, the Swiss tax authorities recommended using autoSense’s digital logbook for tax returns.
### There really is a lot going on! Does this mean you have achieved your aims?
For the most part. For private customers, we have exceeded our targets in terms of app downloads. The same goes for fleet management customers, thanks mainly to the great deal of interest shown by SMEs. But I would have liked to see faster progress in the area of partner services. After all, our goal is to build a local ecosystem: Swisscom connects the car, and the partners provide their services in the app.
### What are the challenges when it comes to building an ecosystem?
Worlds collide: the partners we are trying to attract are often companies with billions in sales on established markets. We, on the other hand, have a broad-based business model that is open for all brands and service providers. They have well-established processes; we are highly agile. As a result, we need to find common ground, and that can take time. Moreover, co-innovation is extremely complex, not least due to the IT interfaces. Parallel management of many different projects is also a question of resources.
### And how do you respond to the challenges of co-innovation that you mentioned?
We try to lower the hurdles, for example in terms of IT — or also by developing lean solutions and not aiming to create a perfect product from day one. And we no longer develop everything ourselves. Instead, we involve our partners by providing them with access to the interfaces for further development of the app.

text: ### And how do you respond to the challenges of co-innovation that you mentioned?
We try to lower the hurdles, for example in terms of IT — or also by developing lean solutions and not aiming to create a perfect product from day one. And we no longer develop everything ourselves. Instead, we involve our partners by providing them with access to the interfaces for further development of the app.
### You now have the support of strong investors. Are their financial resources and networks the main reasons for your strong market position at the moment?
I don’t see it that way. After all, no one was waiting for our offer. We had to prove that we can provide value for our customers, and in turn also for our shareholders. Furthermore, in the areas of marketing and communication in particular, we are working with limited resources and focussing on highly targeted measures such as social media, SEO and direct media contacts. Selling through AMAG also helps us, of course. But it’s up to us to train our sales staff and get them excited about the product.
### Sales is a crucial factor. What have you learned in terms of sales in the past year?
We have underestimated the complexity. We were too focussed on developing a ready-to-use product. At the same time, the way that you launch a product on the market plays a major role. A successful launch involves a whole slew of different aspects: positioning, points of sale, logistics, sales incentives, marketing communication strategy and much more. In hindsight, we should have planned the launch more quickly and not solely focussed on the product.
### At the same time, you can’t neglect product development — how do you balance the two?
Exactly. In addition to the value that a product needs to offer a customer, sales is the factor that determines whether you succeed or fail. But you also need to keep existing customers happy. So do we focus on attracting new customers or do we put out a newsletter for our existing customers? Do we rely on sales through AMAG or do we start by professionalising our own online sales? Do we focus on the project pipeline or life cycle management of existing services? These are everyday questions in a start-up. And there is no right or wrong answer. Even though most of our decisions are based on data, I always come back to my gut instinct.
### What other challenges are you facing at the moment?

text: ### What other challenges are you facing at the moment?
The team has grown immensely — from 5 to 15 employees – and, as I said before, the number of customers has grown rapidly as well. For this reason, we need more professional structures and processes. Another challenge: We need to integrate customer feedback into product development in a more targeted manner. Our customers know exactly what they want and the ways in which we can improve the product. However, we get this feedback through a wide range of channels: Facebook, email, calls to the Support Team, or in face-to-face discussions with the customer. We want to find a more systematic way to classify, group and evaluate this feedback and also to integrate it into development.
### Last, but not least: what can autoSense customers look forward to in the future?
In the area of insurance, there are some exciting developments in the pipeline that will help keep more money in our customers’ pockets. By the end of the year, AMAG’s independent dealers will also join us — that’s more than 300 garage owners who work together with AMAG. And Zurich will provide its first service on the app before the end of the year.
*Subject to approval by the Competition Commission
### About autoSense
autoSense is a subsidiary of Swisscom (Switzerland) AG, AMAG Group AG and Zurich Switzerland. The company offers intelligent car networking services for both private individuals and fleet managers. An app and an adapter provide the vehicle owner with a digital assistant for their car — regardless of whether it’s new or used. The standard package includes a digital logbook, remote diagnostics, and warnings when your fuel level or battery charge is too low. The platform is open to interested partners and is being continuously expanded with new and exciting offers. autoSense already offers the following partner services: cashless fuelling at Migrol, AMAG garage services, Totalmobil! roadside assistance, the AMAG Leasing reward system, a used car warranty and extended warranty from Volkswagen Financial Services, and a digital assistant for student drivers and driving instructors from fahrschule.ch.
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## What happens to the applications now?
The application phase of the Swisscom StartUp Challenge 2019 is now over. A total of 289 start-ups from all over Switzerland want to travel to…
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## Silicon Valley: Tips from 3 experts
How do Swiss start-ups assert themselves in the technology heartland of Silicon Valley? Advice from three people who know: an investor, a senior manager in…
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## 2019: New challenges & milestones for our StartUp Challenge alumni

text: The application phase of the Swisscom StartUp Challenge 2019 is now over. A total of 289 start-ups from all over Switzerland want to travel to…
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## Silicon Valley: Tips from 3 experts
How do Swiss start-ups assert themselves in the technology heartland of Silicon Valley? Advice from three people who know: an investor, a senior manager in…
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## 2019: New challenges & milestones for our StartUp Challenge alumni
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# Huawei Network Solutions
* Overview
* LAN
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* Services
##
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##  Going into the digital future with a secure, stable, high-performance and economical ICT infrastructure on site
* * *
Digitalisation poses new challenges for business models and processes, and affects your ICT infrastructure and strategy.
More and more often, you have to adapt to demands from the market and your own company quickly and flexibly. You also have to guarantee the mobility of your employees, just as much as reliable and secure integration of new locations and workplaces. Finally, you have to guarantee the implementation of digitalised processes with the application of IoT. At the same time, continuous availability of your systems with as few malfunctions and downtimes as possible is indispensable. You also need future-oriented technologies which expand your infrastructure, meet mobility requirements and support your ability to adapt.
As your partner for all questions regarding the network, we examine your starting position, clarify your requirements and the core issues and support you in the constant optimisation of your network. We take into account both external influencing factors for your business and the planning and objectives of your cost structure and resource situation. In our consultations, we answer your questions in great detail and together draw up the ideal solution for you.
As a long-term Huawei partner with a leading position in the implementation and operation of network solutions in Switzerland, we offer you secure and future-oriented solutions with flexible extension and integration possibilities.
Create a powerful basis for all future digitalisation projects.
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##  The solution at a glance
We offer consistent integration solutions for your in-house communication, either for reselling or professional services.
You combine whatever you need!
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####  WLAN
The mobile network is a key factor for the success of your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Huawei Wireless LAN controllers and access points, we offer custom solutions to meet your objectives in accordance with requirements.
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####  LAN
The network is your company’s core infrastructure and requires a custom design. With our complete range of Huawei switches, we offer state-of-the-art, individual solutions which meet current and future needs.
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####  SDN
The demands on companies are constantly changing – today more than ever. You therefore need a high level of speed and flexibility in order to survive in the competitive environment and achieve long-term success. Our range of SDN networks by Huawei can be a decisive factor here.
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####  Security
In the connected world, security is a key factor for success and is increasingly becoming the focus of IT strategy. With our comprehensive range of security solutions, we offer continuous, reliable protection of sensitive data.
* * *
##  Agile solutions with Huawei technologies and the well-founded knowledge
of Swisscom.
* * *
## Flexibility

text: * * *
####  Security
In the connected world, security is a key factor for success and is increasingly becoming the focus of IT strategy. With our comprehensive range of security solutions, we offer continuous, reliable protection of sensitive data.
* * *
##  Agile solutions with Huawei technologies and the well-founded knowledge
of Swisscom.
* * *
## Flexibility
The solutions you choose can be integrated into your existing infrastructure and combined with Swisscom Managed Network and Cloud Services.
## Expertise
Our experienced experts in ICT/network solutions actively support you in consultation, expert reports, implementation and operation.
## Investment protection
State-of-the-art technologies meet all your current and future requirements without the need for you to make extraordinary investments.
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###  Furthermore...
* * *
####  profit from numerous innovations
####  we meet the toughest business requirements
####  get one-stop solutions
Swisscom develops new areas of business with diverse innovations and actively supports you in taking advantage of the opportunities of digitalisation.
99.9% availability, 24/7 support, security, business continuity & disaster recovery.
You have a single contact person for your communications infrastructure.
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##  Our partner
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##  What our customers say
* Felix Frei
Hallenstadion AG
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##  «Swisscom and Huawei are also innovation partners, who help us to develop new service models.»
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* Amerigo De Santis
Head of IT Operations BERNINA International AG
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##  «With our new high-performance network infrastructure, we are optimally equipped for the future and can also adapt easily to all future requirements thanks to the flexible hardware.»
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* Mark Grace
IT Manager The International School of Geneva
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##  «“The Swisscom and Huawei network for the stock of switches guarantees reliability and availability.” »
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##  This might interest you too
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#####  Offer
###  ENOP
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
#####  Offer
###  ENOP
Reliable LAN infrastructure, simple hardware logistics and proactive monitoring thanks to our maintenance and operation services.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
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Due to technical difficulties, please try again later.
##  LAN Solutions On Premises
High-performing, secure and flexible infrastructure
* * *
Digitalisation changes companies and places new demands on your LAN infrastructure. Employees today require an “always on” experience, meaning that they can have reliable access to company data regardless of time, location or device.
Meet the new requirements and modernise your infrastructure. You will not only achieve the best working conditions and increase employee satisfaction, but also be prepared for the challenges of tomorrow.
The network is your company’s core infrastructure and requires a custom design. With our complete range of Huawei switches, we offer state-of-the-art, individual solutions which meet current and future needs.
Swisscom’s LAN Solutions On Premises gives you the best communications solution with Huawei’s market-leading products.
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####  Benefits for you:
* Custom-made integrated solutions from one source, a professional and established Huawei partner
* Reduced operating expense owing to secure, compatible products and solutions on market-leading platforms with high availability

text: Swisscom’s LAN Solutions On Premises gives you the best communications solution with Huawei’s market-leading products.
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####  Benefits for you:
* Custom-made integrated solutions from one source, a professional and established Huawei partner
* Reduced operating expense owing to secure, compatible products and solutions on market-leading platforms with high availability
* High flexibility, quick and simple implementation of networks and fast integration of users and groups into the network
* Increase in your employees’ productivity owing to the maximum reliability of your network
* Support from our experts, from implementation to highly complex integration
* Our long-standing and comprehensive competence in the area of customised LAN solutions
* State-of-the-art technologies for current and future requirements of digitalisation
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Meet the growing business requirements and the complex demands on your LAN infrastructure.
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Would you like to find out more about our services across the LAN sector?
Take a look at Enterprise LAN!
Due to technical difficulties, please try again later.
##  Wireless LAN Solutions On Premises
Efficient, secure and mobile infrastructure
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Wireless networks are a key factor for digitalised business processes and the associated human interactions. They bring you closer to your customers and enable you to fulfil their needs better. You will also make your company more productive and attractive to your employees owing to the more flexible and mobile working conditions.
The mobile network is a key factor for the success of your company and broadens your horizons when it comes to communicating with your customers. With our complete range of Huawei Wireless LAN controllers and access points, we offer custom solutions to meet your objectives in accordance with requirements.
Swisscom’s WLAN Solutions On Premises gives you the best communications solution with Huawei’s market-leading products.
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####  Benefits for you:
* State-of-the-art technologies with solutions which can be modularly combined and fully integrated, for all requirements relating to digitalised business processes
* The latest generation WLAN portfolio with comprehensive security functions and high bandwidth and performance
* Meeting requirements based on technological needs (data, language, media), the features of buildings and other general conditions such as the environment (industry, production, mines)
* Fast, instantaneous and secure access by your employees to your company data – regardless of time, place or end device
* Use of innovative possible applications in the area of customer localisation, such as the number of visitors to events, for effective support of marketing campaigns
* Our long-standing and comprehensive solution and integration competence of WLAN concepts
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Guarantee mobility with high-availability, market-leading platforms and prepare information for your sales activities.
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Precision, quality, flexibility and safety are decisive factors for Früh Verpackungstechnik AG’s packaging manufacturing and contract packaging business. The company was able to overcome challenges…
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Stefano Colombo
Command support chief, operations command staff
Swiss army
#  During Corona, we knew exactly how many soldiers were signing up and when.
Facts & Figures
March 2020
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Company Facts:
Company: Swiss army
Industry: Public Sector
Number of soldiers deployed: Several thousand
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Project Facts:
* Fast response in crisis situations
* Army mobilisation
* Response time: 80% within 1 hour
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The biggest army mobilisation exercise since World War II
During the Corona pandemic, the Swiss army had to deploy several thousand military personnel overnight. Most of them were sanitary troops drafted in to assist the health service.
Challenge
On the morning of Monday 16 March 2020, the Federal Council decided it was time to mobilise.
The Swiss Army had to deploy thousands of soldiers as quickly as possible. As well as the speed of mobilisation, the number of soldiers who accepted the call and the number who declined needed to be immediately and easily identifiable so that further action could be taken without delay. For logistical reasons, the Swiss Department of Defence, Civil Protection and Sport (VBS) decided to stagger the deployment process. It was the first time the eAlarm emergency alarm service, which had already been in use for years, had been required for a major operation and it needed to live up to the VBS’s expectations.
Solution
Using eAlarm emergency from Swisscom, the VBS managed to contact several thousand soldiers at the touch of a button via three different channels (SMS, phone and e-mail) and record their replies directly. Thanks to the integrated acknowledgement function, a positive response rate of around 80% was achieved within an hour. eAlarm emergency is a managed service for reliable alerting and mobilisation of emergency personnel, intervention units and staff. It showed the senior VBS officials exactly who was signing up when at all times, enabling them to plan this extraordinary deployment process in the utmost detail.
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Benefits
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Multi-channel alerts at the touch of a button
Alerting units via SMS, e-mail and voice call
Reliable, highly efficient emergency alerts
Pre-defined alarm scenarios launched at the touch of a button
Real-time alarm information
Alarm recipients and their responses always under control
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These products are used by the Swiss Army
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#### Emergency services & eAlarm
With eAlarm Managed Services, you can count on a professional, simple and reliable alarm service – anytime, anywhere.
Go to product
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#### Emergency services & eAlarm
With eAlarm Managed Services, you can count on a professional, simple and reliable alarm service – anytime, anywhere.
Go to product
* * *
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text: ## Business Process Management consulting
#  A solid IT foundation courtesy of Business Application Services
It’s a difficult choice: will you continue to invest in your old ERP system, upgrade to a new version or replace your existing ERP system completely? The reasons for this dilemma are many and varied: your ERP system may be outdated and expensive to maintain as automatic updates or releases have stopped being developed for it. Perhaps the system no longer meets current security standards and further development would be too costly. If you do want to completely replace your outdated ERP system, however, this will similarly involve a significant investment of financial and human resources.
###  ERP system optimisation or replacement
Regardless of whether you are planning to transform your existing ERP system or are looking into purchasing a new one, Swisscom’s Business Process Management consulting is the first step on your way to a successful project. We support you with the evaluation, planning, implementation and operation of a new ERP system or will help you get the most out of your existing one. We’ll help you work cheaper and faster, improve quality, drive innovation and optimise operations performance.
To be able to provide market-oriented services and design efficient internal processes, complete integration of your ERP system is vital. This is key to breaking down silos within an organisation. A strong IT foundation will help you survive in times of fierce competition and uncertain supply chains, and ensure that you are able meet the challenges presented by shrinking margins, rising costs and the pressure to innovate.
###  Standardisation if possible, customisation if necessary
Swisscom’s Business Process Management consulting is the first step towards overcoming all these ERP-related challenges and determining the right (cloud) ERP provider for your company. Standardised software will help you reduce complexity, increase security and keep operation and development costs low, freeing up capacity to respond flexibly to changing market conditions. Our industry-specific core applications lay the foundation for differentiation in the market, for example through shorter time to market and optimised customer experiences.
##  What sets Swisscom’s Business Applications service apart
###  In-depth expertise
Swisscom is the largest ERP implementer in Switzerland with a focus on manufacturing, retail, healthcare, financial services and the public sector.
###  Valuable optimisation of processes
You focus on innovation, your customers and your important core processes. We’ll take care of everything else.
###  Extensive experience
We know the best practices and take advantage of the best available solution for each industry and business area.
##  We provide support for these ERP solutions
SAP for businesses
##  SAP services
Discover the extensive possibilities offered by digital business transformation with SAP.
Go to offer
ERP and CRM for SMEs
##  Microsoft Dynamics
Drive digital transformation successfully with Microsoft Dynamics.
Go to offer
##  Expertise in other core applications
AdCubum Syrius
###  Software for insurance
Rely on the leading Swiss software for all health and accident insurers.
Go to offer
Finnova & Avaloq
###  Core banking systems and services

text: ##  We provide support for these ERP solutions
SAP for businesses
##  SAP services
Discover the extensive possibilities offered by digital business transformation with SAP.
Go to offer
ERP and CRM for SMEs
##  Microsoft Dynamics
Drive digital transformation successfully with Microsoft Dynamics.
Go to offer
##  Expertise in other core applications
AdCubum Syrius
###  Software for insurance
Rely on the leading Swiss software for all health and accident insurers.
Go to offer
Finnova & Avaloq
###  Core banking systems and services
Benefit from the possibilities of modern banking platforms and services.
Go to offer
eAlarm
###  Alerting in emergencies and crisis situations
Act proactively and send alerts quickly and reliably at any time.
Go to offer
Avanti
###  Software for emergency service organisations
The software solution for the police, fire and ambulance services.
Go to offer
65% of Swiss companies surveyed intend to migrate to SAP S/4HANA within the next 2 years.
CxO 2021/22 – Investment Priorities
##  Find out more
#####  Related items
####  Sustainability
Use a cloud ERP and do without your own server infrastructure. This reduces your carbon footprint.
Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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# Regulated Leased Lines
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FMG Leased Lines (MLF) includes the Carrier Ethernet Service (CES FMG) and Carrier Line Service (CLS FMG) for point-to-point connections with limited range within Switzerland.
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**Your benefits**
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Scalable bandwidths from 2 Mbit/s up to 10 Gbit/s.
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Available with Basic Light, Silver Light, Basic, Premium SLAs.
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Same product features as CES and CLS for point-to-point service offering (E-Line or E-Access only)
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**Contract documents**
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#### Contract documents CES
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CES Service Description
(PDF file, 303 KB)
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CES-FMG Price Manual
(PDF file, 315 KB)
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CES Operational Manual
(PDF file, 375 KB)
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CES Technical Manual
(PDF file, 688 KB)
#### Contract documents CLS
* * *
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CLS Service Description
(PDF file, 537 KB)
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CLS Service Description (NEWTON)
(PDF file)
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CLS-FMG Price Manual
(PDF file, 245 KB)
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CLS Operational Manual
(PDF file, 300 KB)
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CLS Technical Manual
(PDF file, 191 KB)
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CLS Technical Manual (NEWTON)
(PDF file)
#### Contract documents CES & CLS
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Service Level Agreement
(PDF file, 479 KB)
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Manual of Zones and Regions
(PDF file, 274 KB)
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**Product-independent contract elements**
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\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
* * *
\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
* * *
* * *
**Interested?**
Did one of our products or services appeal to you?
Please feel free to contact us without any obligation!
****
Contact
* * *

text: # The Infra­structure & Support Functions division
The Infrastructure & Support Functions division is responsible for our network and IT infrastructure, which we also provide to third parties over Wholesale. Broadband requirements double in the fixed network sector every 16 months and in the mobile sector every year. This is why we invest around CHF 1.7 million annually in expanding our infrastructure. We are by far the largest provider of fixed and mobile networks in Switzerland.
### The Swisscom network
### One of the best in the world
Network infrastructure forms the basis for digitisation and is a fundamental requirement for technological development. Networks provide us with both a local and global connection, and enable us all to utilise the advantages of an information society. The Swisscom network is one of the best in the world and we will do our utmost to ensure that this does not change in the future.
Further information on the Swisscom network(opens in new tab)
### Information technology
### 6 data centres in Switzerland
Swisscom operates 6 data centres in Switzerland. The IT infrastructure comprises over 80,000 virtual machines and around 6,000 servers. Not only is the bandwidth in the networks continuously increasing, but also the use of cloud services. In 2014, we opened the most modern data centre in Switzerland in Bern. New standards were set in terms of performance, security, availability and energy efficiency.
Go to Wankdorf Data Centre(opens in new tab)
### Security
### Top priority
Data ranks among the most valuable production factors in the information society. Swisscom is therefore committed to transmitting and storing information as securely and reliably as possible. Around 150 employees ensure information security, data protection and secure operation of networks and the Internet.
More about security
### Key figures
## High network investment
Reporting is by “Residential Customers” “Business Customers”, “Wholesale” and “Infrastructure & Support Functions” segments which are grouped under Swisscom Switzerland, as well as “Fastweb” and “Other operating segments”. Here are some key figures for Swisscom Switzerland and the Wholesale, IT, Network & Infrastructure divisions in. As the Infrastructure & Support Functions division does not charge any costs for infrastructure maintenance and expansion to other segments, its results mainly consist of costs.
Key figures for Swisscom Switzerland Infrastructure & Support Functions | iin CHF million, or as indicated
---|---
Infrastructure & Support Functions revenue | 71
Wholesale revenue | 612
Wholesale segment result before depreciation and amortisation (EBITDA) | 291
Infrastructure & Support Functions result before depreciation and amortisation (EBITDA) | (1,166)
No. of full-time equivalent employees Wholesale | 73
No. of full-time equivalent employees Infrastructure & Support Functions | 4,896
Legal information
All figures valid as of 31.12.2022.
Subject to modification without notice. Errors excepted.
The printed version of the 2022 Annual Report is authoritative.

text: # Fair and efficient partnership
Our partners supply us with goods and services worth over CHF 2.9 billion annually. We attach importance to fair and efficient partnerships with suppliers, who share our social and ecological goals and values. We work together to protect the environment and improve working conditions.
## Code of Conduct for Procurement
Principles of healthy competition
Our code of conduct for procurement sets out binding rules for us and our conduct as one of Switzerland's largest purchasers. However, also for our suppliers, of whom we demand high standards of economic efficiency, innovation and also in respect of social and ecological issues.
Swisscom Code of Conduct for Procurement(opens in new tab)
CSR Contract Appendix for Suppliers(opens in new tab)
Carbon Disclosure Project
##  Environmental data on key suppliers
Our partnership with the non-profit Carbon Disclosure Project provides us with access to the emission data of our key suppliers worldwide. The CDP uses standardised methods to gather data on CO2 emissions, environmental risks and reduction goals and strategies. The CDP database is now the largest of its kind worldwide. We use the data collected in conjunction with the CDP as the basis for achieving our climate protection goals.
More on the Carbon Disclosure Project
Recycling economy
##  Reuse, Repair & Recycling
In 2022, we repaired about 10,500 faulty smartphones in our Repair Centers. Our customers have donated more than 107,000 mobile phones as part of our Mobile Aid scheme for SOS Children's Villages. Our Mobile Bonus project also offers customers the option of selling used devices at market prices. These second-life programmes extend device life, relieve pressure on the supply chain and make an important contribution to the recycling economy.
More on the recycling economy
«It is not only for what we do that we are held responsible, but also for what we do not do.»
Molière (1622 - 1673)
Global e-Sustainability Initiative
##  Sustainability over ICT
The world's leading ICT providers advocate long-term transformation through the deployment of new technologies as part of GeSI, the Global e-Sustainability Initiative. Our work in the initiative focuses on a fair and sustainable supply chain, which is particularly dependent on globally based cooperation.
Additional information about GeSI
Joint Alliance for CSR
##  Working together for more sustainability
As part of the Joint Alliance for CSR (JAC) network, we have conducted 910 audits of suppliers in 45 countries since 2010 in conjunction with 27 other telecom providers. These have covered 1.56 million employees. Elimination of any vulnerabilities identified is reviewed on a regular basis to ensure compliance with environmental and social standards we expect.
Go to 2022 Audit Results
### Documents and links
ESG Supplier Code of Conduct
Requirementsfor PDF invoices
General Terms and Conditions of Purchase
Privacy Statement for the Business Partner Environment
Supplier risk management
FAQ Ariba suppliers
### Team and contact
For inquiries concerning sustainable procurement at Swisscom, please contact Oliver Oberli. For inquiries concerning fair procurement and human rights, please contact Nicola Grande.

text: Go to 2022 Audit Results
### Documents and links
ESG Supplier Code of Conduct
Requirementsfor PDF invoices
General Terms and Conditions of Purchase
Privacy Statement for the Business Partner Environment
Supplier risk management
FAQ Ariba suppliers
### Team and contact
For inquiries concerning sustainable procurement at Swisscom, please contact Oliver Oberli. For inquiries concerning fair procurement and human rights, please contact Nicola Grande.
Send e-mail
Go to CR-Team
Report complaint

text: Old mobile phones and smartphones with a material value of CHF 60 million are currently gathering dust in Swiss drawers, cellars and lofts. Old devices in particular are much more valuable than you might think as they can contain large amounts of sought-after materials, such as rare earth elements. An important part of Swisscom’s sustainability strategy has been to take back used devices, have them professionally wiped, continue to use them or to take them apart and repurpose them. The proceeds from the resale and recycling of used mobile phones have been donated to SOS Children’s Villages since 2012.
In March, however, all proceeds will go exclusively to SOS Children’s Villages in Ukraine. SOS Children’s Villages is currently putting together emergency aid for at least 15,000 people in Ukraine. “Financial support is needed urgently to help the local children as quickly as possible,” explains Saskia Günter, Head of Corporate Responsibility. “We are calling on the people of Switzerland to donate as many devices as they can to our Shops as soon as possible. As well as donating the entire proceeds, Swisscom will also match the amount achieved, doubling the total.”
Devices of any age can be donated. They will be carefully graded and reconditioned for resale by the non-profit company Réalise in Switzerland where possible. All personal data is wiped. The working mobile phones are resold on the used mobile market. Unusable mobile phones are disposed of in an environmentally friendly way in Switzerland by a SWICO-licensed company.
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Every cell phone counts twice – Swisscom doubles the revenue of the Mobile Aid collection in favor of Ukraine ****(opens in new tab)
### Links
Learn more about Mobile Aid
## Contact us
### Media Relations
media@swisscom.com
Tel. +41 58 221 98 04
### Latest news about Swisscom

text: # We are ready for your enquiry about Mobility Insights: mobility data.
## **I am interested in
Mobility Insights: mobility data**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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text: ## PSP Swiss Property
#  «We benefit from Swisscom expertise and estimate the savings to be around 20%.»
Erich Schwab Former Head of Information Systems PSP Swiss Property
###  The story in brief:
PSP Swiss Property is outsourcing 100 IT workplaces to Swisscom, thus saving 20 % of its total costs.
###  How PSP Swiss Property outsources its IT workplaces including infrastructure and cuts costs
In order to focus entirely on its core business, real estate company PSP Swiss Property has been relying on a close partnership with Swisscom since 2003. By successfully outsourcing 100 IT workplaces together with infrastructure and services, the company is benefiting from a fast and stable IT system, a regular transfer of knowledge and technology as well as lower costs.
##  Company Facts:
* Company: PSP Swiss Property AG
* Industry: Consulting & Services Industry
* Headquarters: Zug
##  Project Facts:
* Focus on the core business
* Savings
* Long-term partnership
###  These products are used by the Company
##  IT Service Management
Benefit from the expertise of a leading ITSM provider: our experts support vou with IT process measurement, monitoring, optimisation and management.
Go to offer
###  Challenge
The holding company PSP Swiss Property Ltd., which owns properties and sites in top locations in Switzerland’s key business centres, is among the leading Swiss real estate companies. The company, which is listed on the Swiss stock exchange, employs a workforce of around 90 employees in its Zurich, Geneva, Lausanne, Olten and Zug offices and focuses entirely on its core business – improving and further developing its real estate portfolio valued at around 5.5 billion Swiss francs.
“We don’t do anything that others can do better. This is one of the reasons for our long-standing cooperation with Swisscom,” says Giacomo Balzarini, CEO of PSP Swiss Property, summing up his company’s philosophy. In the spring of 2003, the management of PSP Swiss Property thus opted to outsource its IT workplaces, including the accompanying infrastructure, to a specialist service provider for corporate and organisational reasons. Following careful evaluation, Swisscom was awarded the contract. Besides specific specialist knowledge, the company’s many years of experience and more stable,” states Erich Schwab, former Head of IT at PSP Swiss Property. tutto il territorio svizzero, con specialisti in loco in tutte le regioni linguistiche del Paese.
###  Faster, stabler and more affordable
Following the launch of the project in the summer of 2003, everything proceeded according to plan: the installation of a new platform and new servers took place with no trouble at all and involved operating the server infrastructure, including a Citrix platform as well as basic client software engineering, providing specific software packages, operating the WAN and LAN services and licence management. “The decentralised operation and network and platform monitoring posed the greatest challenges,” recalls Ueli Brönnimann, Account Executive at Swisscom. But the hard work paid off. “Not only is our net work faster than before, it is also more stable,” states Erich Schwab, former Head of IT at PSP Swiss Property.

text: Based on customised service level agreements, PSP Swiss Property out-sourced all products and services that it was not able to provide itself cheaply and at the required high quality. In addition to mail and network components, this included end-user support services. While first-level support is still provided by the in-house IT department, Swisscom is responsible for second- and third-level support for the service desk at PSP Swiss Property’s data centre. “Swisscom wealth of experience as well as its refreshing outside perspective generate genuine added value for us,” Erich Schwab adds. Not to mention the costs: “We estimate the savings potential to be around 20 percent of total costs,” explains Schwab.
###  From cooperation to partnership
Five years after the project launch, the management of PSP Swiss Property decided to extend the contract. The trusting and smooth cooperation on equal terms had developed into a close partnership with clearly defined tasks and responsibilities. In Erich Schwab’s opinion, the overall service package has been perfect since the very beginning: “We have never regretted the decision to out-source part of our IT to Swisscom.”
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text: ## Data Insights Service & Consulting
#  Data Insights Service – understanding and using your data
Log and event data are a valuable commodity that generates added value for companies. But, getting the data where it needs to be at the right time and in the right format and interpreting it correctly is complex. Swisscom has the advice and individual solutions to support you.
###  From Data Insights Consulting to operation
Standardised IT-based processes and activities have one thing in common: they all rely on sound data. To be able to leverage the data, tools are used for systematic data collection, preparation for the recipient and visualisation in dashboards. Thresholds are also set for alerts and the data is made available to other systems via export.
Wouldn’t it be practical and time saving to use a system that handles all these tasks smoothly? Talk to us if you want a comprehensible overview of your data and a sound basis from which to mount an appropriate response. We will work with you to develop a use case that will take your business forward. And we’ll also equip you with the right technology, reliably operated by us.
####  What’s in it for you
* Log Analytics Service: for analysing structured and unstructured data
* Clear and understandable business insights in real time
* Full cost control thanks to usage-based pricing model
###  Your benefits
* Complete analytics platform including deployment, support and operation
* Easy handling thanks to managed SaaS solution in the cloud
* Dedicated use case with connection of all log and event data
###  When is it the right solution?
If you want to see added value from the analysis of your log data. By tracking the behaviour of business-critical applications, processes and IT components in real time, the system issues timely alerts that allow you to take action before issues or costs arise.
Our selected log analytics tools, Splunk and Elastic Stack, offer you a host of useful features, including a search function, machine learning and security, which help to reduce the time and costs associated with audits and optimise your services by analysing customer behaviour. Interested in outsourcing an existing log analytics solution? We’re happy to help in this case too. Let us migrate, operate and support your platform for you.
###  Why Swisscom?
* Secure: your data is stored in certified Swiss data centres.
* Independent: operation in the Swisscom Cloud or your own hybrid cloud environment.
* Fit for the future: we use Kubernetes container management services.
###  The first step
##  The first step
Would you like to explore your options? We will be happy to advise you and prepare a no-obligation quotation.
Request quotation
####  Factsheets
* Managed Elastic Stack factsheet
* Managed Splunk factsheet
* Data Forwarding factsheet
###  Our products
##  Data Insights Service Hybrid Cloud
Operated with Managed Kubernetes Clusters in the Swisscom Enterprise Cloud or in a hybrid environment (Azure/AWS).
* Managed Elastic Stack – the open-source search engine
* Managed Splunk – the powerful all-in-one software for log analytics

text: Request quotation
####  Factsheets
* Managed Elastic Stack factsheet
* Managed Splunk factsheet
* Data Forwarding factsheet
###  Our products
##  Data Insights Service Hybrid Cloud
Operated with Managed Kubernetes Clusters in the Swisscom Enterprise Cloud or in a hybrid environment (Azure/AWS).
* Managed Elastic Stack – the open-source search engine
* Managed Splunk – the powerful all-in-one software for log analytics
* Data Forwarding/Streaming – the secure transfer of large volumes of data
* Data Insights Consulting & Engineering – by experienced specialists
* Licence Handling – take advantage of attractive conditions
* Runs on your chosen cloud infrastructure
##  Data Insights Service Legacy Platform
Operated in your own environment: on premise, in the Swisscom data centre and/or in the cloud.
* Managed Splunk – the powerful all-in-one software for Log Analytics Data Forwarding/Streaming – securely transfer large volumes of data
* Data Insights Consulting & Engineering – by experienced specialists
* Licence handling – take advantage of attractive conditions
* Operation in the geo-redundant Swisscom data centre
###  Our services
After defining your use cases, we connect the required data sources to the platform: your base is operational.
###  Splunk and Elastic
Watch the videos to learn more about how the Splunk and Elastic Stack log analytics tools work.
__ ‘We know which offers are interesting to which customers.’
Manfred Weiss, Service Director, Feldschlösschen Drinks AG
* Find out more
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: # Broadcasting transmitter sites – available throughout Switzerland
Swisscom Broadcast operates Switzerland's only nationwide broadcasting network. We can provide the right Infrastructure for you.
## Interactive site map
The interactive site map shows you where the Swisscom Broadcast transmitter sites are located. You can also see where you require accompanied admittance or where access for authorised persons is possible autonomously via TRACcess.
Transmitter sites that are not listed on the map do not fall within the responsibility of Swisscom Broadcast.
Compliance with the Swisscom specification documents on physical security is mandatory at Swisscom Broadcast transmitter sites.
Go to the electrical safety concept and other specification documents
## Accompanied admittance
Due to their classification, some Swisscom Broadcast transmitter sites require accompanied admittance (costs apply). If your specialists require accompanied access to our transmitter facilities and sites, please complete the application form below. Our Operation Control Centre will review your request and get back to you as soon as possible.
## Autonomous access via TRACcess
With TRACcess, authorised persons receive the rights for autonomous access to Swisscom Broadcast transmission sites. Most of Swisscom Broadcast's broadcasting sites can be accessed via TRACcess.
#### Where can I check if I already have a TRACcess access profile for Swisscom Broadcast and whether it is still active?
Safos AG hotline
Tel: 0848 11 88 11
Link to Safos AG(opens in new tab)
#### How can I apply for TRACcess access?
Complete the following application form in full and read and sign the security documents. The processing time for adding a new TRACcess access profile is usually just 1-2 working days.
#### How does TRACcess work on site?
You can find step-by-step instructions here on how to use TRACcess on-site.
Find out more(opens in new tab)
#### What does TRACcess cost and how is it invoiced?
Services are invoiced directly by Safos AG.
The costs are as follows:
* Initial activation incl. licence for first calendar year (invoicing pro rata) Total CHF 132.80*.
* Annual licence costs: CHF 128.—* per calendar year
* Prices as per Safos price list 18.03.2022

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Modern workplaces
#  Swisscom looking to the hybrid cloud
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Throughout the course of digitisation, there have been increasing demands being placed on modern workplaces. Employees are demanding mobile and flexible working methods and a high level of reliability, while companies are looking to profit from digitisation. Swisscom is focusing on hybrid-cloud-based workplaces.
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Text: Jörg Rothweiler, Images: Montage Photocase.de/Unsplash, august 2018
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Modern workplaces have to meet a wide range of criteria. On the technical side, there is a great focus on mobile availability, high agility in processing power, the highest level of data security as well as efficient hardware and software management. However, when it comes to the interface to humans, individual employee roles have to be optimally configured to ensure that all of their tasks and duties can be completed efficiently and ideal working relationships can be created.
Unfortunately, it is more difficult to find a common denominator for humans than it is for office environments, devices or applications, which is why there are widely varying needs as regards personal workplaces. A qualitative survey conducted by Swisscom among employees at all hierarchical levels of its Enterprise customers revealed that there are generally two different types of employees. On one side, there are the “traditional” employees. They attach great value to a fixed, personal workplace in an open-plan office or an individual office, are quite strict in separating their private and professional lives, work with the same tools all the time and find it easy to switch between the analogue and digital worlds. On the other side, there are the “modern workers”. They work as mobile and as flexible as possible, and don’t care much for fixed workplaces. In addition, they like to choose for themselves which devices and applications they use, and prefer to work on digital networks and without the need for paper.
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Freely available, simple and flexible
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Despite these differences, there are two points on which all employees unanimously agree – the digital workplace should offer maximum reliability and authentication must be made to be as easy as possible. “Modern workers” also find flexibility to be very important, whereas “traditional” employees prefer stability and continuity. Furthermore, employees today expect business and collaboration applications to work together seamlessly and automation to make their jobs much easier. Tools that take care of repetitive tasks at the touch of a button or provide assistance in dealing with complicated work steps are therefore widely accepted.
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What is management focused on?
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What is management focused on?
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CEOs, CFOs and CIOs first and foremost focus on workplace management. They want to cut costs, improve security and efficiency, avoid bad investments and therefore implement future-proof technologies. They know that the digital world is shaped by high speeds, a great many new business models and the digital natives entering the employment market. Digital natives attach great value to meaningful activities and a good work-life balance, and also want digital networks at the workplace to function as well as they do in their private lives. If management don’t want to get left behind in their efforts to recruit top-quality junior staff, they have to take these expectations into consideration. In order to keep pace with the competition in this dynamic environment, it is important that financial and personnel resources are used in a targeted manner so as to exploit the vast potential offered by digitisation.
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Modern workplaces at Swisscom
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As a result, Swisscom has been implementing the “Work Smart” culture since 2012. Under the label #WorkSmart NOW (NOW = New Optimised Workplace), Swisscom entered the second stage of the transformation, rolling out a working environment for the networked working world of the future. At the heart of this environment are hybrid services that combine Microsoft Office 365 as a Software-as-a-Service solution together with “on-premises” services from the internal data centre to provide a powerful solution. Exchange Online, OneDrive for Business, SharePoint Online, and other Office 365 Services are hosted on the Enterprise Public Cloud, with the data always being encrypted (on an end-to-end basis) to ensure a high level of security in transfers to Office 365 and the servers. In addition, Swisscom has enhanced the Office 365 package with a great deal of proprietary technology and experience (intellectual property) and also uses additional specially configured services. Microsoft Teams is used as a hub to bundle planning, data storage, exchange and notes functions together in one application. Collaboration thus becomes more context-based and simpler.
Mail boxes, SharePoint sites, the employee portal, business applications and internal apps such as Swisscom myCloud will all remain “on premises”. OneDrive for Business will likewise also be hosted in the Swiss data centre so that it can be used by employees who work with information that must be stored in Switzerland.
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The advantages of the hybrid cloud
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text: Mail boxes, SharePoint sites, the employee portal, business applications and internal apps such as Swisscom myCloud will all remain “on premises”. OneDrive for Business will likewise also be hosted in the Swiss data centre so that it can be used by employees who work with information that must be stored in Switzerland.
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The advantages of the hybrid cloud
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For employees, the hybrid services provide a highly available working environment that offers greater stability and usability in addition to more services (e.g. MS Teams and MS Planner) and storage capacity. Individual profiles allow for workplaces to be adapted according to different roles. Employees can access the systems and data using a wide range of devices, but data (e.g. e-mails, calendars, contacts and OneDrive for Business) may only be synchronised to registered end devices. When registering an end device, this is recognised as a factor – and the employee has to go through a transparent multi-factor authentication process, which makes the handling of sensitive data safer.
This also benefits the company. The operation, support and life cycle of applications is simplified, costs fall and there is an increase in security. The hybrid cloud meets all legal, contractual, regulatory and security requirements. The main consideration here is that all data is encrypted on an end-to-end basis.
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The working world of the future is hybrid
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With the #WorkSmart NOW project, Swisscom is making progress towards implementing a future-oriented working environment, playing an active role in creating a paradigm shift, and gaining valuable experience that ultimately also benefits its customers, as they are also showing an interest in hybrid workplaces. They meet all of their technical needs, fulfil the wishes of management and are valued by both “traditional” employees and “modern workers”.
For in-depth information on the criteria that modern workplaces have to meet, as well as on the opportunities and benefits offered by hybrid-cloud-based workplaces, please read the “Modern workplaces: The advantages of the hybrid Cloud” whitepaper, which can be downloaded for free.
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Modern cloud workplaces
The rapidly changing world of work demands modern workplace solutions. Which aspects have to be considered and how do hybrid cloud solutions support them?
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Modern cloud workplaces
The rapidly changing world of work demands modern workplace solutions. Which aspects have to be considered and how do hybrid cloud solutions support them?
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#  Ready for the smart meter future thanks to migration to 4G
The Aargau-based energy service provider Eniwa has successfully migrated its existing fixed network metering solutions for commercial customers to the 4G-enabled Enterprise IoT solution from Swisscom and also laid the foundations to proactively tackle the 2G replacement in the coming months. This provides it with a flexible basis for harmonising the metering solutions for all energy media as well as for the upcoming rollout of smart meters to residential customers.
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###  Challenge
Eniwa is an energy service provider based in the Aarau region that supplies residential and corporate customers in around 30 communes with electricity, gas, heating and cooling, hydrogen, water, telecommunications and electrical installation services. In order to master the challenges of digitalisation and continuously increase efficiency, the company is pursuing a well thought-out innovation strategy. In addition to smart grid technologies for load management or a dense network of rapid charging stations for electric mobility, this also includes early entry into automated meter management. For the first generation of meters, a fixed network telephony technology was used. The second generation was based on 2G mobile communication technology. Both technologies had reached the end of their life cycles and needed to be replaced.
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###  Solution
The new Energy Act, which entered into force at the beginning of 2018, laid down the rules for the use of smart meters in the private electricity sector. Eniwa used this as the starting signal for replacing the existing infrastructure with a long-term sustainable solution. In order to establish a uniform base for both the 2G-based meters and the fixed network installations, into which the meters of all other energy media can be integrated as well, Eniwa opted for a 4G-based IoT solution. Swisscom Enterprise IoT realised a private mobile network for the utility company via Secure APN As a result of this, the meters can be controlled securely and with extremely low latency via private IP addresses. On the other hand, the solution also includes a comprehensive connectivity management platform that significantly simplifies device management.
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###  Result
Although the 2G communication modules could be replaced predominantly easily, the replacement of the fixed line installations in individual, remote buildings was somewhat more complex. However, Eniwa was able to rely on the support of Swisscom specialists. They carried out the necessary measurements and, with their expertise and extensive experience, found a practical solution for every case.
Today, Eniwa manages a total of 1400 digital counters of corporate customers and private solar power producers via Swisscom's cloud-based connectivity management platform. Eniwa is currently planning the rollout to residential customers, because according to the law, smart meters must be installed for 80% of the users by 2027. 4G IoT is to play an important role here. Whether or not 4G IoT will play a role depends on a number of factors, but Eniwa sees the solution 4G IoT as a possible variant.
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#####  Eniwa AG

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#####  Eniwa AG
> Industry: Power supply
> Headquarters: Aarau
> Employees: 345 (2017)
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###  Reto Dambach
Head of Energy Data Management
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Mr Dambach, why do you rely on mobile communication for metering and not on another technology?
###  "Five years ago, Eniwa carried out tests with PLC (Power Line Communication), which did not run satisfactorily. What's more, most other technologies are proprietary. In contrast, the open IoT standard is backed by a global industry. This guarantees us that further development will be driven forward over the long term, as well. For example, narrow band IoT, a technology that has been specifically designed for applications in rural areas and inside houses, is already in the starting blocks."
What made you choose Swisscom as a partner?
###  "The main criterion was network quality. However, the innovative strength that Swisscom has in the IoT sector was also important for us. It offers a mature and comprehensive platform, and it invests a lot in its ongoing development. As a customer, you can also feel this in the quality of advice provided. The specialists from Swisscom understand more than just the latest devices."
What are Eniwa's strategic goals with the new smart metering infrastructure?
###  "We have realigned ourselves in recent months. Instead of being organised into individual divisions such as electricity, gas or heating and cooling as before, we are now functionally organised and act as a single unit with all of our services. And this of course also affects metering. In order to achieve synergies and master digitalisation more efficiently, we intend to harmonise the different meter infrastructures for the various media. The 4G-IoT solution provides us with a flexible and powerful basis for this."
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Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)

text: #### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)
Alaska (USA), Albania, Algeria, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Columbia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macao, Malaysia, Mexico, Moldova, Montenegro, Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, Sri Lanka, St. Croix (US), St. John (US), St. Thomas (US), South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA
Global plus
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville, Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guyana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Monserrat, Mozambique, Myanmar, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Reunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, Solomon Island, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi1, Central African Republic, Chat, Djibouti1, East Timor1, Ethiopia, Equatorial Guinea, Gambia, Guam1, Iraq, Lebanon, Liberia1, Libya1, Madagascar, Malawi, Mauritania, Namibia1, New Caledonia1, Niger, Togo, Yemen, Zimbabwe
Calls only: Cook Islands, Comoros, Falkland Islands, Maldives, Palau, São Tomé & Príncipe, Somalia, South Sudan, Syria, Turkmenistan
1In this country, data transfer abroad is charged at the price for special countries 99.90/10 MB (valid for 365 days).
#### International Calls
The option International Calls includes unlimited calls from Switzerland to the EU/Western Europe, USA and Canada.
* For Enterprise Mobile Intercontinental and Global subscriptions this option is included by default.
* For Enterprise Mobile Europe, Europe light and Swiss subscriptions this option is available for 20.- per month.
* Order International Calls in My Swisscom Business now
#### Multi Device
Surf and make calls with the same number on up to 5 additional devices. The Multi Device option lets you use your tablets, smartwatches, laptops and other additional devices with your mobile subscription. Benefit from additional devices included in the following subscriptions:
* Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–

text: * Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–
Multi Device for 2 additional devices: 10.–
Multi Device for 3 additional devices: 15.–
Multi Device for 4 additional devices: 20.–
Multi Device for 5 additional devices: 25.–
* Order Multi Device in My Swisscom Business now
#### COMBOX®
With a personal COMBOX® announcement, your customers can contact you, even if you are unable to take a call personally.
The Enterprise Mobile subscription includes a free COMBOX® pro package with extended storage space, SMS and e-mail forwarding worth 5.–/mo.
* More about COMBOX®
#### How climate-neutral subscriptions work
Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet-Boxes, TV-Boxes, WLAN-Boxes and smartphones).
The Swisscom network is climate-neutral: Swisscom has been operating its entire network using 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
Devices are climate-neutral: Swisscom’s own products such as Internet-Boxes and TV-Boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We don’t produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects at the same level elsewhere. Swisscom supports various recognised climate protection projects.
* Learn more
###  Additional offer terms
#### Promotion conditions
New Enterprise Mobile Europe subscriptions cost CHF 50.–/mo. for the first 6 months (80.–/mo. thereafter), CHF 38.–/mo. including the SME benefit (68.–/mo. thereafter)
New Enterprise Mobile Europe advanced subscriptions cost CHF 70.–/mo. for the first 6 months (100.–/mo. thereafter), CHF 55.–/mo. including the SME benefit (85.–/mo. thereafter).
New Enterprise Mobile Intercontinental subscriptions cost CHF 115.–/mo. for the first 6 months (145.–/mo. thereafter), CHF 93.25/mo. including the SME benefit (123.25/mo. thereafter).
New Enterprise Mobile Global subscriptions cost CHF 170.–/mo. for the first 6 months (200.–/mo. thereafter), CHF 140.–/mo. including the SME benefit (170.–/mo. thereafter).
* Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Intercontinental
---|---
1-2 | 145.–
3-9 | 143.–
10-19 | 140.–
20-49 | 138.–
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:

text: * Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Intercontinental
---|---
1-2 | 145.–
3-9 | 143.–
10-19 | 140.–
20-49 | 138.–
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:
* With Enterprise Mobile subscriptions, you cannot switch to a subscription with a lower monthly fee within the first 30 days of signing the contract. This period also applies after switching to a subscription with a higher monthly fee.
* If the customer still wishes to switch to a less expensive subscription within the 30-day period, they will incur a charge of CHF 150.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
NB: The 30-day period is calculated on the basis of the active (non-suspended) days.
Additional conditions when purchasing a discounted device:
* If the customer benefits from a device discount from Swisscom as part of a mobile contract, they cannot switch to a subscription with a lower monthly fee for at least 6 months.
* If the customer wishes to switch to a less expensive subscription within the 6 months, they will incur a charge of CHF 200.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
#### Fair Use Policy
The connections are intended for customary commercial and average private communication between business customers.
For subscriptions with unlimited data volumes, excessive use will be defined as exceeding the following monthly limits (additionally purchased data packages are not taken into account):
* National data volumes in excess of 60 GB;
* Roaming data volume in excess of 40 GB greater;
* National voice communication in excess of 10,000 minutes;
* International and roaming voice communication in excess of 2,500 minutes;
* SMS in excess of 10,000 units.
Abusive use includes in particular (but is not restricted to):
* The forwarding of Swisscom services by Customers to third parties or for other purposes, e.g. reselling or using connections for GSM gateways (router, hotspots);
* Using the connections for machine-to-machine, direct inward dialling and permanent connections, monitoring applications or static use;
* exclusive use abroad of the subscription
Swisscom may, at its own discretion, monitor the Customer’s use at the level of the individual connection (connection/telephone number with all associated (e)SIMs cards) in terms of the types of traffic contained in the relevant subscription. Swisscom will reserve the right to notify the Customer and/or the respective end user of any excessive or abusive use, while at the same time initiating suitable and appropriate measures to prevent any excessive or abusive use of the affected connections, reduce the speed, discontinue service provision or limit it to the maximum permitted volume.
#### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications

text: #### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications
* General terms and conditions of Swisscom for business customers
400.– geschenkt
##  SME benefit
15% off all Mobile subscriptions in your company.
__ Don’t miss out
400.– geschenkt
##  Smartphones and tablets
Order your smartphone or tablet at the same time as your subscription.
__ Go to My Swisscom Business
400.– geschenkt
##  Options and additional services
Extend your mobile subscription with the right options and additional services for you.
__ Discover products

text: # We are ready for your enquiry about LPN LoRaWAN.
## **I am interested in
LPN LoRaWAN**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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## Swisscom partners
# Strong partnerships for impressive performance
Go to offer
To enable our clients with a national and international focus to master digitisation, we draw on a broad ecosystem of innovative partner companies. This way, we combine our own strengths with the expertise of our technology partners. We ensure that our clients have access to target-oriented solutions and help them to overcome challenges.
## Our strategic partners: innovative, global leaders
Swisscom works with leading international partners to provide innovative solutions.
#### Amazon Web Services (AWS)
AWS is a secure, highly available platform for cloud infrastructure, PaaS and SaaS services that can be scaled as required and flexibly adapted to specific company needs.
As a managed service provider, Swisscom supports customers effectively and personally on their journey to the cloud – working closely with AWS.
* Amazon Web Services (AWS) | Swisscom
#### Cisco
Cisco is the global market leader in network technology and offers a wide range of ICT solutions, ranging from multi-cloud and UCC through to communication services and security solutions.
Our partnership gives customers the benefit of joint solutions that meet the specific requirements of the Swiss market. As a top-tier partner, we support our customers flexibly and holistically throughout the entire lifecycle.
* Cisco Network Solutions | Swisscom
* Cisco DNA | Swisscom
* Cisco Webex Calling | Swisscom
* Cisco Data Center | Swisscom
#### Dell Technologies
As a leading integrated end-to-end technology provider, Dell is our strategic partner for client and infrastructure solutions.
Based on our unique competencies and services, Swisscom is part of Dell's select group of only 15 Titanium Black Partners worldwide. Our joint offering provides customers a fast, agile and cost-efficient route to update their IT infrastructures and take advantage of technology trends.
* Hybrid Cloud solutions & data centres for companies | Swisscom
* Data Center Solutions & Services | Swisscom
* IT procurement, lifecycle services and special solutions | Swisscom
#### Fortinet
With its global solutions, Fortinet offers comprehensive and powerful protection against dynamic security threats.
Our collaboration enjoys the highest partner status so our customers receive all-round protection against cyber-attacks alongside a proven team of experts who monitor company networks and defend threats around the clock in the Security Operation Centre.
* Managed Network Security (MSS-i) | Swisscom
#### HP
Thanks to the cooperation with HP, Swisscom customers benefit from high-quality computers, laptops, monitors and printers, equipping them perfectly for everyday work.
As a certified HP Power Services Partner, we offer comprehensive workplace services.
* Commercial Business: Hardware & Software procurement | Swisscom
#### Microsoft
With over 250 certified MCP (Microsoft Certified Professionals), Swisscom is the largest Microsoft partner in Switzerland, with 100 certified Microsoft Cloud experts. Swisscom is the only provider in Switzerland to achieve Azure Expert MSP status with services exclusively developed in Switzerland and local expertise. We pass on this know-how to our local customers.
As a full-service provider with a comprehensive range of managed services, we support companies of all sizes on their journey to the cloud – from SMEs to large enterprises.

text: As a full-service provider with a comprehensive range of managed services, we support companies of all sizes on their journey to the cloud – from SMEs to large enterprises.
* Your partner for Microsoft Azure Cloud Services | Swisscom
* Microsoft 365 for SME | Swisscom
* Microsoft Cloud Services for enterprise customers | Swisscom
* Microsoft® 365 Management from Swisscom | Swisscom
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#### Mitel
Mitel is a global leader in Unified Communications & Collaboration (UCC) solutions, offering a wide range of UCC apps, communications systems and devices.
Swisscom and Mitel have enjoyed a long and successful partnership, with Swisscom playing the role of value added services provider, enhancing Mitel products through additional useful services such as Full Service Solution DCS (FSS DCS). Their collaboration is focused on the PBX business with virtualised solutions and the associated Mitel terminal equipment.
#### NetApp
NetApp is one of the global market leaders for hardware and software-based data management systems.
As a NetApp Platinum Partner, we offer our customers efficient, high-performance and customised data management solutions.
* Data Center in Switzerland | Swisscom
#### SAP
As an SAP Full Service Provider, Swisscom customers benefit from holistic SAP consulting: from strategy and implementation through to operation and support.
Around 400 certified employees with specific industry knowledge work at Swisscom and support more than 280 customers in Switzerland and worldwide with SAP services, including 17 designated with an SAP Award. With the SAP S/4 Transformation Factory, we also have our own SAP Innovation Centre.
* SAP Services | Swisscom
#### Unify
Unify produces high-quality, software-based, unified communication solutions, such as voice communication, web collaboration, video conferencing or contact centre solutions.
As an official Unify partner, customers benefit from excellent services in close cooperation with our implementation partner swisspro Solutions AG.
* Managed UCC | Swisscom
#### VMware
VMware is the leading provider of virtualisation and cloud computing software, providing the basis for every cloud future.
With Swisscom as a Principal Partner of WMware, customers are able to expand easily into the cloud with comprehensive, professional advice – making the path to the cloud faster and easier.
* Multi Cloud & Hybrid Cloud Consulting | Swisscom
* Cloud Native | Consulting & Services | Swisscom
* * *
* * *
### Our extended services
Third Party Services
Our cooperation with specialised partners provides you with a comprehensive range of IT solutions.
* Find out more
International Connectivity Partner
A secure, multi-site IT infrastructure is essential for international companies.
* Find out more

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# Shareholders approve a dividend of CHF 22 per share
At the General Meeting of Shareholders of Swisscom Ltd, held in Fribourg today, the shareholders approved all requests of the Board of Directors and agreed to an unchanged dividend of CHF 22 per share. The Meeting formally approved the actions of the members of the Board of Directors and the Group Executive Board for the financial year 2017.
Fribourg, 04 April 2018
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920 shareholders took part in the 20th General Meeting of Swisscom Ltd in Fribourg. They represented 72.81 percent of the shares with voting rights. The number of Swisscom shareholders registered in total at the end of March 2018 was around 72,500.
## Swisscom is holding its own in an environment that remains demanding
According to Hansueli Loosli, Chairman of the Board of Directors, Swisscom can look back on a satisfactory year: "We have again successfully held our own in a demanding environment. Swisscom TV is still the most popular digital television offer in Switzerland. Furthermore, we also improved even further in terms of bundle offers. The inOne combined offers in particular are very popular. With more than 1.3 million customers within a period of nine months, it's the most successful product we have ever had. The challenges in 2017 included the increasingly strong competition, the lower roaming prices and the decline in turnover for fixed network telephony. This caused a general drop in turnover in Swiss core business. We are still investing a lot in the expansion of our network and IT infrastructures, and last year this amount was nearly CHF 1.7 billion in Switzerland alone. But we are laying the foundation for our future success with this. After all, fast Internet and good coverage, even in more remote regions, are key factors for our customers."
## Dividend yield of over 4 percent
The shareholders approved the management report, the consolidated financial statement and the financial statement for 2017. In addition, they agreed to the request of the Board of Directors to set the ordinary dividend at CHF 22 gross per share, as in the previous year. The dividend yield is around 4.7 percent – based on the current closing price. The total dividend amount is CHF 1,140 million. On 10 April 2018, shareholders will be paid a net dividend of CHF 14.30 per share after deduction of federal withholding tax of 35 percent.

text: For the current year 2018, Swisscom expects a net turnover of around CHF 11.6 billion and EBITDA of around CHF 4.2 billion. The development of the network infrastructure in Switzerland and in Italy continues to require high investments: Swisscom expects the overall amount to be less than CHF 2.4 billion, and over CHF 1.6 billion of this will be invested in Switzerland. "If Swisscom achieves its goals, we are again planning to propose a dividend of CHF 22 per share to the General Meeting of Shareholders 2019 for the financial year 2018," says Hansueli Loosli.
The Meeting formally approved the actions of the members of the Board of Directors and the Group Executive Board for the financial year 2017. In an advisory vote, the Meeting noted and approved the remuneration report.
## New member of the Board of Directors
Theophil Schlatter, the former Deputy Chairman, stepped down from the Board. Anna Mossberg was elected as his successor on the Board. She was a member of the management team of Google Sweden, with responsibility for many areas as an industry leader for digitisation, until March of this year. Prior to this she held long term management positions with Telia Company and Deutsche Telecom. At the General Meeting of Shareholders, the one-year term of office of all other members of the Board of Directors came to an end. All members of the Board of Directors, the Chairman and the members of the Remuneration Committee were re-elected by the General Meeting of Shareholders individually for one year.
## Swisscom celebrates 20 years on the stock exchange
In October 1998, the Swiss Confederation took Swisscom public. The federal government currently holds around 51% of Swisscom’s stock. Swisscom has successfully operated in the marketplace as a listed company for 20 years. Since its IPO, Swisscom has distributed a total of CHF 32 billion to its shareholders in the form of dividends, par value reductions and share buybacks.
## Download
* Press Release (PDF, 73 KB)
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

text: # Consulting & project management
One-stop solutions
Together, we bring together content, infrastructure and digital solutions to provide a total experience, creating unforgettable experiences for your visitors.
Subscribe to newsletter
## As individual as your event
As a company, you want to bring your brand to life at events and incorporate these events as seamlessly as possible into your brand communication, all using the latest digital solutions. We therefore offer you a pool of experts in concept design & dramaturgy, event internet & networks, video production & live streaming as well as attendee & ticket management.
### Efficient
Interdisciplinary and holistic from project planning through to completion – we keep time and costs under control.
### Tested
Offering proven expertise and services, we have been firmly established on the Swiss and international markets for more than 10 years.
### Independent
We provide a free choice of partners to offer the best possible value.
## A competent partner throughout all project stages
### Requirements analysis
In the first step, we work with you in an initial meeting or workshop to clarify your goals, your messages and your strategy.
### Concept phase
We transform your goals, messages and strategy into a story to create an overall experience and determine the necessary infrastructure.
### Solution design & planning
A final technical and implementation solution is then defined on the basis of the developed concept.
### Implementation and realisation
We bring in your and our partners and implement the project together.
### Project completion & debriefing
We conduct a review together with you. A report is then created based on the gathered data and used to analyse the success or failure of the project.
## Your contact
Christian Fink
Senior Creative Consultant
Tel. +41-58-221 15 56
Contact expert

text: # Swisscom Digital Media
Best-in-class solutions to meet your needs
Discover world-leading streaming solutions, content delivery and edge security solutions selected by us to meet your individual needs. Take your experiences to the next level, individually and securely.
Subscribe to newsletter
## Streaming. Content delivery (CDN). Edge Security.
As a leading Swiss provider, we have been supporting many of the leading Swiss companies in streaming production, online video, content delivery and edge security for more than ten years. Our partners benefit from our experience and receive from us carefully selected, customised and world-leading solutions.
## We help our customers to...
#### ... digitise their processes using online video.
#### ... communicate more professionally and efficiently using innovative live streaming technologies.
#### ... produce impressive, interactive, hybrid & virtual events.
#### ... accelerate and optimise the performance of their websites and apps, distribute them globally and protect them from cyberattack.
## Our services at a glance
Creating live experiences together
### Creating live experiences together
* Our virtual events platform is ideal for both virtual and hybrid events.
> More about virtual events
* We’ll transform your physical event into a digital or hybrid live experience.
> More about live webcasting
* Revolutionise your communications with investors with the Swisscom Investor Relations platform.
> More about the Investor Relations solution
* From our fully equipped streaming studio in Zurich, we can produce your online event in the very best video and audio quality.
> More about the streaming studio
* We’ll help you bring together content, infrastructure and digital solutions to create an unforgettable overall experience.
> More about consulting and project management
Provide online and on-demand videos at any time
### Provide online and on-demand videos at any time
* Use one solution to successfully manage all online video use cases, whether live or on demand.
> More about the enterprise video platform
* Become a streaming pro with IBM’s cloud streaming solution. Simple, flexible and in your corporate design.
> More about the live streaming solution
* We offer enterprise content delivery network (eCDN) solutions for streaming video content in the intranet without the risk of overloading bandwidth.
> More about eCDN
Distribute digital content around the world quickly and securely
### Distribute digital content around the world quickly and securely
* Protect your business from cyber-attacks with our advanced edge platform, delivering content worldwide and ensuring the security of your data, applications, and APIs.
* Time is money. Distribute digital content around the world with minimal latency, even for large data volumes.
* Faster, more secure and more stable transmission of large data volumes and streams than with traditional Internet connections.
> More about CDN & Edge Security
## Interesting topics from the world of digital media
## What our customers say
«The team from Swisscom Broadcast provided us with proficient advice throughout the organisation process and enabled us to hold a contemporary and professional online event for our members.»
Vinzenz van den Berg, Head of Corporate Communications, HotellerieSuisse

text: * Faster, more secure and more stable transmission of large data volumes and streams than with traditional Internet connections.
> More about CDN & Edge Security
## Interesting topics from the world of digital media
## What our customers say
«The team from Swisscom Broadcast provided us with proficient advice throughout the organisation process and enabled us to hold a contemporary and professional online event for our members.»
Vinzenz van den Berg, Head of Corporate Communications, HotellerieSuisse
«We are convinced that we struck a chord with our brokers with this virtual event and were able to show them in an entertaining way how important health is in the operational setup.»
Joël Eschbach, Regional Head Market Companies, SWICA
«Thanks to Swisscom's support, we were able to bring RUAG's new strategy closer to our employees in an efficient and entertaining way.»
Anne-Kristin Koch, VP Corporate Communications, RUAG
«Swisscom's experience, flexibility and regional proximity enabled us to easily deliver the first global streaming event in a very short time.»
Stephan Jola, Senior Content and Collaboration Specialist, Sonova Ltd.
1.   2.   3.   4.
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text: ### Demographic scenarios
In the years ahead, the age structure within the Swiss population will undergo a dramatic shift. In the best scenario, the number of people aged 65 and upwards will increase from 1.5 to 2.6 million. This is one of the factors contributing to an increasingly senior population.
Observations Scenario A Scenario B Scenario C
According to Scenario B, the median age of the population will rise from 42.3 in 2015 to 47.1 in 2045. This median age is estimated at 46.2 in 2045 in Scenario C and 47.9 in Scenario A. Median means that in each case half of the population is older or younger than the value. Source: Szenarien zur Bevölkerungsentwicklung der Schweiz 2015-2045.Swiss Federal Statistical Office 2015.

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*
##### Interview with Adrian Bolliger
# Carefree, flexible and mobile working – thanks to Enterprise Mobile
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Swisscom increases the high-speed roaming data volume for all NATEL® go subscriptions. Adrian Bolliger, former Head of Mobile Business Solutions, explains the advantages of this and provides further details about the offering for enterprise customers.
Text: Martina Longo, Michael Lieberherr, Images: Unsplash and Swisscom, 25 February 2019
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Adrian Bolliger
What significance does the mobile phone have today and, with this in mind, what do the subscription adjustments mean for today’s way of working?
Today, the mobile phone is a constant companion. Mobile applications are increasingly replacing the desktop computer or laptop. Work and activities that used to require a much larger infrastructure can now be completed in no time on the smartphone, regardless of time and place. It doesn’t matter whether I’m working from home in Zurich or editing documents at Tokyo airport.
As of 1 March 2019, customers with a NATEL® go roaming subscription will receive a significantly higher data allowance when abroad. Why is the subscription being adjusted?
In the past, use of mobile phones abroad was often limited due to roaming costs. Customers had to look for alternatives such as Wi-Fi. We are changing this with our offering and thus supporting our customers to become even more efficient without worrying about how many MB or GB they are consuming abroad. For our customers, it is a great relief - as many have told us. They now no longer have to worry about using their mobile phones.
We also negotiate tariffs with our roaming partners on an ongoing basis. As of 1 March 2019, we will be passing the benefits we achieve here on to our customers. Customers who already use NATEL® go don't have to do anything and will receive the additional allowance automatically. In neighbouring countries and also in Europe, they will receive a 40 GB data allowance from 1 March 2019.
What distinguishes NATEL® go roaming subscriptions from other service providers?
With the 40 GB data allowance, we have one of the most attractive offerings on the market within the EU. We are also one of the few providers to include international calls. One of the subscriptions allows customers to use their mobile phone freely within Europe. This is also an upgrade of Enterprise Mobile, where our customers can purchase additional services such as repair, device-as-a-service, but also fleet management solutions.
For example, we have many customers who live at the border or who are border crossers. Currently, these customers often tend to limit their mobile phone use or even switch off roaming. With our NATEL® go Neighbours tariff, which includes a 40 GB allowance, such customers can also use their device to the full at any time without worrying about whether the network will jump to a foreign provider at the border.

text: For example, we have many customers who live at the border or who are border crossers. Currently, these customers often tend to limit their mobile phone use or even switch off roaming. With our NATEL® go Neighbours tariff, which includes a 40 GB allowance, such customers can also use their device to the full at any time without worrying about whether the network will jump to a foreign provider at the border.
NATEL® go Roaming subscriptions are available in various forms. What is special about NATEL® go Global?
NATEL® go has been deliberately structured into different zones. We have one Swiss zone, one zone for neighbouring countries, one for Europe and one global zone. NATEL® go Global primarily addresses the needs of our globetrotting business customers. It includes countries such as the USA, China, India, Brazil and other countries. Customers on this tariff thus receive a whole 20 GB data allowance both within Europe and the entire global zone. We also consciously select very reliable and high-quality providers for the global zone. Anyone who travels abroad a lot knows that the quality of the networks varies greatly. With almost 700 partners, we have the most roaming agreements in the world. The reason we include 20 GB, and not 40 GB, is mainly because we have different price structures with roaming partners in the global zones.
Let’s take a look at the future: What will be the next big trend for mobile?
There are two big issues for us: the Internet of Things and 5G. Almost everyone now uses mobile phones, be it smartphones, notebooks or other devices. Now, more and more things are being networked to make companies more efficient or make their products and services smarter. New business models are emerging from this. Soon, there will be more ‘things’ networked than smartphones - we're talking about millions of devices. We are already doing this today with technologies such as LoRaWan, CAT-M1, NB-IoT etc. This trend is accelerated by the introduction of 5G. Anyone who thinks that 5G only gives us more speed is mistaken. 5G is one of the technologies that will accelerate digitisation, and we are at the forefront in this. Be it with network expansion or with products and services that will bring customers significant added value.
#### NATEL® go
NATEL® go simplifies your mobile communications. Its tailored subscriptions and flat rates save you money and time.
Zum Angebot
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#### NATEL® go
NATEL® go simplifies your mobile communications. Its tailored subscriptions and flat rates save you money and time.
Zum Angebot
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###  Adrian Bolliger
Adrian Bolliger was Head of Mobile Business Solutions and a member of the Executive Board of Swisscom Enterprise Customers until September 2019.
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More on the topic
The future of mobile communications
#### 5G – much more than just speed
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The future of mobile communications
#### 5G – much more than just speed
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Interview with Stefan Mauron

text: * * *
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###  Adrian Bolliger
Adrian Bolliger was Head of Mobile Business Solutions and a member of the Executive Board of Swisscom Enterprise Customers until September 2019.
* * *
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Would you like to regularly receive interesting articles and whitepapers on current ICT topics?
> Subscribe
* * *
More on the topic
The future of mobile communications
#### 5G – much more than just speed
* * *
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The future of mobile communications
#### 5G – much more than just speed
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Interview with Stefan Mauron
#### «5G is the next logical step»
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Interview with Stefan Mauron
#### «5G is the next logical step»
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text: ## Extended Detection and Response
#  Extended Detection and Response (XDR) – for reliable protection of the IT infrastructure
Go to offer
70 percent of all successful cyber attacks start on an endpoint. Preventative protective measures, such as anti-virus software, are therefore not enough on their own. Extended Detection and Response offers a 360° view of documents, identities, endpoints and cloud workloads and reliably detects typical anomalies. It helps protect your IT infrastructure from even the most sophisticated cyber attacks.
###  Extended and improved security for endpoints and data
By detecting anomalies in the IT infrastructure, XDR can identify sophisticated attacks such as fileless or zero-day attacks. Relevant security incidents on workplace computers, smartphones, tablets, servers and cloud workloads are incorporated into a single central dashboard. Security officers are immediately informed about the attack and can, ideally, respond before the attacker infiltrates the network further. Using the XDR dashboard, the cybersecurity professionals in the Security Operations Center (SOC) can take initial defensive measures, such as quarantining a suspicious file, while advanced threat hunting options also help identify the attacker within the company’s own infrastructure.
Kontakt
####  What’s in it for you:
* Comprehensive protection for endpoints, documents, identities and cloud workloads
* Automatic analysis and protection from threats right up to threat hunting
* Central dashboard with correlated overview of relevant events
###  Your benefits
* Protects user accounts and endpoints from sophisticated attacks using behaviour-based analysis
* Reduces the security team’s workload thanks to automated analysis and defence
* End-to-end overview of security incidents on endpoints and in cloud workloads
###  When is it the right solution?
Endpoints in companies are the primary target of cybercriminal attacks. As many recent successful attacks have shown, preventative protective measures, such as anti-virus and firewalls, are no longer sufficient. You therefore have to take additional measures to reliably detect and respond to attacks.
Heterogeneously configured endpoints and cloud workloads provide cybercriminals with a wide range of potential targets. In addition, with the increasing trend towards employees working outside the corporate network, the security department or SOC often lacks an inside view of the endpoints, processes and network activities to detect attacks. What they need, therefore, is a system capable of analysing behaviour over the entire infrastructure, correlating information from a wide range of sources, evaluating suspicious incidents and reporting these to a central hub.
###  Why Swisscom?
* Expertise: we protect you with policies and regulations that are constantly updated.
* Integration: by being integrated into our SOC, you minimise your security risk.
* Managed Service: you benefit from our proven, in-depth security expertise.
###  The first step
##  Request quotation
Would you like to find out more about our XDR solution? We look forward to preparing your no-obligation quotation.
Request quotation
####  Downloads
* Factsheet: XDR as a Service (by Palo Alto Networks)
* Factsheet: Microsoft XDR as a Service
* Whitepaper: Detect and defend against complex cyberattacks with XDR
####  Article
* Endpoints – the cybercriminal’s favourite point of entry
* Take your IT security to the next level with XDR

text: ###  The first step
##  Request quotation
Would you like to find out more about our XDR solution? We look forward to preparing your no-obligation quotation.
Request quotation
####  Downloads
* Factsheet: XDR as a Service (by Palo Alto Networks)
* Factsheet: Microsoft XDR as a Service
* Whitepaper: Detect and defend against complex cyberattacks with XDR
####  Article
* Endpoints – the cybercriminal’s favourite point of entry
* Take your IT security to the next level with XDR
###  How does Extended Detection and Response (XDR) work?
The service runs on a standardised platform for detecting and responding to security incidents. The platform collects, correlates and evaluates data from multiple security components and sources, including endpoints, identities, apps, e-mails, documents and cloud workloads. Upon detecting unusual behaviour or an attack, the XDR service automatically generates security alerts or incidents. Incidents are centrally visible in the dashboard and can be seen and responded to by the security officers.
###  Application examples
How Extended Detection and Response supports your security requirements.
#### Real-time overview
##### The customer requirement
You want a constant overview of the activities in your IT infrastructure to enable an immediate response to security incidents.
##### Our solution
The XDR dashboard gives you a real-time, at-a-glance overview of the status of your endpoints and cloud workloads.
#### Protection against sophisticated cyber attacks
##### The customer requirement
You want to improve the level of IT security and be protected against sophisticated attacks that circumvent preventive measures such as anti-virus software.
##### Our solution
Thanks to its behaviour analysis system, XDR instantly identifies suspicious activities on the monitored environments and is able to take action automatically. If manual interventions are also required, your security professionals can respond promptly. XDR increases your level of security.
#### Protection beyond the corporate network
##### The customer requirement
Your employees are increasingly working outside your company premises; on site with customers or from home for example. Despite this, smartphones, company laptops, identities, e-mails and documents still need to be protected.
##### Our solution
XDR is a cloud-based solution that protects endpoints irrespective of how they are connected to the internet. This approach therefore allows the IT strategy to shift from perimeter protection to endpoint security.
#### A lack of resources to operate XDR
##### The customer requirement
You want optimum protection for your endpoints, but you don’t have the resources or expertise to operate an XDR solution.
##### Our solution
Use Extended Detection and Response and the services of a Security Operation Center (SOC) as a Managed Service(opens in new tab) from Swisscom.
###  Our partner
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: Please enable JavaScript for better browser functionality
# Register for the SME partner programme
We are looking for strong partners who want to actively shape the future with us. A checklist of the eligibility requirements for a successful partnership is provided below.
After your application has been submitted via the contact form, it will be evaluated by our partner specialist and any details will be clarified.
## Eligibility requirements for a partnership
* Your company must be either an Aktiengesellschaft (public limited company), a GmbH (limited liability company) or a Kollektivgesellschaft (general partnership) and must have business liability insurance. The program is not available to individual companies.
* Your company, has the relevant knowledge of the market and employs professionals trained accordingly for the targeted solutions.
* Your company has a concept to sell our solutions and services. Active sales representatives, an appropriate strategy to penetrate the target market and an up-to-date website are basic requirements.
* The minimum annual revenue is at least CHF 1,000.-
* If you are interested in becoming a Managed Solutions Provider partner with the target portfolio Smart Business Connect or Business Internet Services, you must have at least 4 employees in order to comply with our SLAs with our customers.
* We do not offer partnerships for the sale of mobile subscriptions and their repair.
Company*
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Title*
Mrs
Mr
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First name*
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Name*
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Street / number*
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ZIP*
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City*
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Phone number*
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Website*
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E-Mail Address*
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Commercial register entry number*
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Number of customers* Please select weniger als 10 10-50 mehr als 50
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Number of employees*
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What type of partnership interests you?*
Communication, Internet & Network
Managed Services Provider
Cloud Solution Provider
Independent Software Vendor
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Software expertise*
0/500 characters
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Which Swisscom solutions would you like to offer your customers?*
0/500 characters
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Which target group do you primarily address?*
0/500 characters
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Number of employees with the relevant qualifications
Number of IT specialists
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Number of telematics technicians
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Number of electricians
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Other
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Role*
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Number *
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I hereby give my consent to Swisscom’s processing of my personal data in accordance with the Swisscom privacy statement.
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Yes, I would like to receive news from Swisscom in the future
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Submit registration
Please note: All mandatory fields (*) must be filled out.
* Our privacy policy, which includes an online data protection declaration as well as the option of withdrawing consent to data processing or unsubscribing from the newsletter, is available here: Privacy policy

text: #  Help to access the Internet
You will find hotline employee answers to the most frequently asked questions about Internet access here. If you do not find what you are looking for, you can ask the Swisscom Community(opens in new tab) or contact us at any time.
Placeholder Teaser
Beschreibungstext
* My Link
Placeholder Teaser
Beschreibungstext
* My Link
Setting up Internet
Connecting devices to WLAN
Change your Internet subscription
WLAN-Box device instructions
Router device instructions
Slow or no Internet
* Better Wi-Fi reception at home
WLAN-Box positioning and setup
Exchange router
WLAN name and password
Fibre-optic expansion
Energy saving tips
Parental controls
Current error messages

text: Please enable JavaScript for better browser functionality
*
## The business benefits of 5G
# Four specific examples for 5G applications in the business environment
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5G is not just quicker. These four specific examples show how a 5G network in commercial use simplifies infrastructures and enables new applications. Examples that are not possible with current technologies.
Text: Andreas Heer, 12 march 2020
### 1\. Broadband Internet at remote locations
The Chalet Jolimont above Champéry is located in an idyllic landscape, surrounded by the Valais Alps. The group accommodation is best suited as a school and summer camp. However, as is frequently the case in Switzerland, idyllic also means remote and thus moderately accessible.
However, guests of Chalet Jolimont do not have to go without high-performance internet access. Fixed Wireless Access (FWA) connects the holiday complex with the outside world via 5G broadband internet. And it offers enough bandwidth so that the holiday guests can talk to those at home via video telephony and a film can be shown on the final evening via streaming without jerking. Thanks to the bandwidth of 5G, FWA replaces a corresponding cable connection and enables even remote buildings to have up-to-date Internet access.
Fixed Wireless Access (FWA) offers good Internet access even in remote buildings via the 5G network.
###  2\. Television transmission without cable clutter
Sports events are a logistical challenge. Kilometres of cable must be laid temporarily to connect cameras and cameramen to the control room. Timing equipment has to be installed, and communication between the various helpers currently requires radio equipment. For all these devices to communicate smoothly, an elaborate wireless and wired infrastructure is required.
A sports event often lasts only one or a few days. During this time, all material must be transported, assembled and then dismantled on site. The technicians use whole truckloads of material. In addition, this technology is exposed to adverse weather conditions: Wetness, cold and heat put a lot of strain on the material. This particularly affects the cables. Cracks and fractures are the result. Defective cables must be disposed of and replaced properly after the event.
However, there are alternative solutions. As part of the 2020 Winter Youth Olympic Games, Swisscom, together with partners such as the EPFL, HEIG-VD (the University of Applied Sciences of the Canton of Vaud) and the Neuchâtel company NuLink, tested a wireless communication infrastructure for the entire technology in a pilot trial. A local, private 5G network connected cameras, radio equipment, microphones and timing systems, and also the media workstations. The challenge was not only the large amount of data, but also the delay-free transmission of image and sound to the director and editor as well as the exact timing. The infrastructure for the snowboard and skicross competitions in Villars was constructed.

text: The added value of 5G in broadcasting lies in the simplification of the infrastructure. The costs for transport and assembly are reduced. And if all wireless devices communicate over the same network, there is no need to build different network infrastructures for different applications.
### 3\. Targeted weed control
The company ecoRobotix has developed the weed robot AVO, a device for efficient control of undesirable plants in fields. Thanks to visual and GPS navigation, the four-wheeled, solar-powered device drives independently over a field and detects weeds using image recognition. Subsequently, the robot then sprays the weeds accurately with herbicide. The aim is to reduce its requirements by more than 90%, an ecological and economic measure.
AVO does not currently use 5G. But according to ecoRobotix CEO Aurelien G. Demaurex, the next generation of mobile phones would bring decisive advantages: “Thanks to the better coverage, AVO could directly alert the farmer in the event of special incidents such as plant diseases or nutrient shortages.” The weed robot could directly transmit the recordings and specialists provide the farmers with an assessment. “This would help us in our long-term vision: to develop an autonomous robot that takes care of every single plant in the field,” says Demaurex. The farmers, in turn, would benefit from more efficient management and could increase yields.
### 4\. Autonomous robots and machines in production
In industrial production, many work steps have long since been automated. Robots provide support during production. It is important that the individual processes are coordinated to ensure efficient and high-quality production. Today, industrial robots and machines are usually controlled by different technology standards and do not communicate with each other. This requires a lot of specific knowledge, offers room for error sources and is not very flexible. A uniform 5G connection provides a remedy here. If a Swiss machine manufacturer incorporates 5G into his products, he can be sure that they will work all over the world, no matter where the customer will ultimately use the machine.
At the World Economic Forum (WEF) in Davos, Swisscom, ABB and Ericsson demonstrated what is possible with 5G in the field of autonomous machines. Visitors could write greetings on a tablet, which were drawn in sand by two industrial robots almost in real time. This implementation was synchronous, even though the two “draftsmen” were 1.5 kilometres apart. The low latency of 5G made it possible for the robots to still work synchronously.
In industry, this real-time communication over 5G brings two advantages. On the one hand, machines can be integrated that move autonomously and therefore cannot be wired. On the other hand, wireless networking allows flexible design of factories and assembly lines and fast adaptation – whether the adaptation is done in a factory or machines are moved between locations. Here too, flexibility and simplification are the major advantages of a 5G network.
The low latency of 5G enables robots to work synchronously.
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text: The low latency of 5G enables robots to work synchronously.
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More on the topic:
Network management
#### Real Talk Network Outsourcing: What can I expect?
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Network management
#### Real Talk Network Outsourcing: What can I expect?
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5G in industry
#### At Ypsomed, 5G is already a reality
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5G in industry
#### At Ypsomed, 5G is already a reality
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Enterprise Connect
#### Why top managers rely on SD-WAN
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Enterprise Connect
#### Why top managers rely on SD-WAN
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text: #  Additional services for your Internet
## With the additional Internet services, you can expand the possibilities for your company communications. Access your company network at any time, from anywhere, provide your customers with free WLAN, and network your sites.
####  POS terminals or alarm
Securely and reliably connect your POS terminals, alarm and data reception devices with the M2M Wireline services of Smart Business Connect.
M2M-Wireline
####  Encrypted remote access to your business data
With Business Internet Services and the “Site Networking” and “Remote Access Service” options, you can easily access business data via the Internet even from outside your company.
Remote access
####  Site networking
Network your branches and national and international sites, and make collaboration easier for your employees.
Site networking
####  Internet at a hotspot
Use your tablet, laptop or smartphone to surf the web at more than 2100 Swisscom Public WLAN hotspots throughout Switzerland.
Internet at a hotspot
####  Internet Backup fail-safe guarantee
Give yourself double protection by backing up your Internet connection. Internet failover is available in combination with inOne SME office or Smart Business Connect.
Internet Backup fail-safe guarantee
####  Internet Security
Protect your computer, tablet and smartphone against unpleasant surprises.
Internet Security
####  myCloud
Swiss online storage for personal storage of photos, videos and other files.
myCloud
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

text: For business customers only
#  Internet Backup with stick & toolkit
On this page:
Use the Internet Backup stick or toolkit to back up your Internet in the event of a connection loss. Learn how to set up and use products and services.
* Internet Backup with USB stick
* Internet Backup with toolkit
* Business Internet Services wireless
* Setup
* Troubleshooting
* Firmware
##  Internet Backup with USB stick
The Internet Backup stick backs up your Internet in the event of a connection loss. If you lose your Internet or fixed network connection, this gives you download speeds of up to 100 Mbit/s and upload speeds of up to 20 Mbit/s.
You can set up Internet Backup yourself.
You can test your Internet Backup at any time. Simply simulate an Internet or fixed network fault by disconnecting the network cable (DSL or fibre optic cable) from the router. Internet Backup is now active and automatically provides Internet access via the Swisscom mobile data network.
More details about Internet Backup fail-safe guarantee
##  Internet Backup with toolkit
The Internet Backup toolkit keeps you online even if you lose your Internet connection. If you lose your Internet or fixed network connection, this gives you download speeds of up to 100 Mbit/s and upload speeds of up to 20 Mbit/s.
You can set up the toolkit yourself.
The toolkit can be tested at any time. Simply simulate an Internet or fixed network fault by disconnecting the network cable (DSL or fibre optic cable) from the router. Internet Backup is now active and automatically provides Internet access via the Swisscom mobile data network.
##  Business Internet Services wireless
Business Internet Services wireless offers secure Internet access via the 4G mobile phone network in places where it is not worth setting up a fixed Internet line or places where the Internet bandwidth is insufficient.
Business Internet Services wireless
* gives you a high-performance Internet connection at any location.
* does not require a copper line or optical fibre access.
* connects exclusively using the Swisscom 4G mobile phone network.
* gives you the freedom to decide on a flexible and location-independent installation.
* ensures a secure internet connection.
Information about the subscription
* Business Internet Services wireless
* Business Network Solutions
* Special service conditions
##  Setup
You can set up Internet Backup yourself.
1. Insert the Internet Backup stick in your router.
2. Wait until the Internet Backup LED on the Centro Business 2.0 lights up white.
3. Internet Backup is now activated.
* Internet Backup 4G installation instructions
You can set up the toolkit yourself:
1. Hold up your smartphone at open windows to determine which offers the best 4G reception.
2. Mount the toolkit inside and outside the window and connect the device to the power.
3. Using the Ethernet cable, connect the toolkit to port 4 on the Centro Business 2.0 router.
* Set up toolkit
* Declaration of conformity (indoor unit)
* Declaration of conformity (outdoor unit)
How Business Internet Services wireless works:
##  Troubleshooting
Internet backup LED on router flashes white:

text: 2. Mount the toolkit inside and outside the window and connect the device to the power.
3. Using the Ethernet cable, connect the toolkit to port 4 on the Centro Business 2.0 router.
* Set up toolkit
* Declaration of conformity (indoor unit)
* Declaration of conformity (outdoor unit)
How Business Internet Services wireless works:
##  Troubleshooting
Internet backup LED on router flashes white:
1. Check whether the SIM card is correctly positioned in the stick.
2. Re-insert the stick in the router.
3. Reset the router by holding down the reset button for 10 seconds.
Internet Backup LED on router is not illuminated:
1. Ensure that the Internet Backup stick is inserted into the router correctly.
2. Reboot the router.
Internet backup LED on router flashes white:
1. Remove the Ethernet cable for the toolkit from the router.
2. Reboot the router and toolkit.
3. Reconnect the toolkit to port 4 on the Centro Business 2.0.
Internet Backup LED on router is not illuminated:
1. Connect the toolkit to port 4 (WAN) on the Centro Business 2.0 using an Ethernet cable.
2. Make sure that the toolkit is switched on.
If you are using the toolkit together with the Business Network Solution, ensure that the Ethernet port in the dashboard of the Business Network Solution is configured for the toolkit.
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##  Firmware
###  Toolkit for Business
* Current Firmware & Release Note

text: Our infrastructure consists of a variety and multitude of elements, from software systems to network elements and including cloud platforms. This infrastructure generates hundreds of gigabytes of data every single day. With anomaly detection and ML-powered root-cause analysis, we can efficiently manage their reliable operation every day and night.

text: # Frank Esser
Vice-Chairman, Chairman Strategy and investments Committee
Member of the Board of Directors since 2014
Born 1958
German citizen
Degree in Business Administration
Doctorate in Economics (Dr. rer. pol.)
Download photos
Download CV
Frank Esser has been a member of the Swisscom Board of Directors since 2014. After completing his degree in business administration, he gained a doctorate in economics from the University of Cologne. His career began in 1988 at Mannesmann Germany, where he became a key driver in the development of mobile technology. After being appointed to the Executive Board in 1996, he moved to mobile telecommunications company SFR following Vodafone’s acquisition of Mannesmann. Initially as COO and, from 2002, as CEO, he was the driving force behind SFR becoming the second-largest mobile telecommunications company in France. In 2005, he was appointed to the Group Executive Board of Vivendi Group, where he was responsible for innovation strategy until 2012. Frank Esser is a member of the Board of Directors of SES S.A., the management holding company of satellite operators.
## Career
* 1988–2000 Mannesmann Germany; Member of the Mannesmann Eurokom Executive Board from 1996
* 2000–2002 Chief Operating Officer (COO), Societé Française Radiotéléphonie (SFR)
* 2002–2012 CEO, Societé Française Radiotéléphonie (SFR)
* 2005–2012 Member of Vivendi Group Executive Board
Participation Board of Directors in 2022
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Meetings: | 12 of 12
Ad hoc meetings: | 3 of 3
Circular resolutions: | 1 of 1
Participation in meetings of committees in 2022
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Finance Committee: | 5 of 5
Ad hoc meetings : | 2 of 2
Compensation Committee: | 4 of 4
Circular resolutions: | 1 of 1
Shareholding
---
1,325 (as at 31.12.2022)
## Other mandate
* Member of the Board of Directors of SES S.A., Luxembourg
Go to overview
Go to next profile

text: The 25th Annual General Meeting of Swisscom Ltd took place today in the Hallenstadion in Zurich. 1,170 shareholders represented 74.93% of the voting shares. At the end of March 2023, there were approximately 75,300 registered Swisscom shareholders.
## Swisscom impresses with strong figures and successful products
Michael Rechsteiner, Chairman of the Board of Directors, is satisfied with the company’s performance in 2022: ‘In the private customer segment, we were able to stabilise telecoms revenue after many years and even experience further growth in the second half of the year. That is a great achievement. Plus, our customers are less willing to switch provider. So they appreciate our attractive products — especially the blue subscriptions — our service and our excellent infrastructure. We are also successful with our cloud and security products in the business customer sector and with Fastweb in Italy.’
## All motions from the Board of Directors approved
Shareholders approved the management report, consolidated financial statements and annual financial statements for 2022 and followed the Board of Directors' recommendation to set the ordinary gross dividend per share at CHF 22, the same as in the previous year. A net dividend of CHF 14.30 per share, after deducting Swiss withholding tax at 35%, will be paid on 3 April 2023.
Discharge was granted to the members of the Board of Directors and Group Executive Board for the 2022 financial year. In a consultative vote, the meeting unanimously approved the Remuneration Report.
## Monique Bourquin and Fritz Zurbrügg join Board of Directors
As previously announced, Barbara Frei has waived re-election. On behalf of Swisscom, the Board of Directors would like to thank Barbara Frei for her valuable service. Monique Bourquin has been elected as a new member of the Board of Directors. Monique Bourquin worked at Unilever for a total of 14 years. During this time, she took over responsibility for sales management as CEO at Unilever Switzerland and was most recently CFO of Unilever D-A-CH. Raised in France, she started her career at PwC Switzerland after studying at the University of St. Gallen, then worked in various marketing and sales functions at Knorr, Rivella and Mövenpick. Since 2013, Monique Bourquin has also applied her broad experience of the consumer goods sector, focusing on brand management, sales and finance, to Board of Director committees at Emmi AG, Kambly AG, Weleda AG and W. Kündig & Cie. AG. She also heads the Swiss branded goods association Promarca, as Chairman of the Board.
The one-year terms of office of all the other members of the Board of Directors also expired at the Annual General Meeting. All of the members of the Board of Directors, the Chairman and the members of the Remuneration Committee were individually re-elected at the Annual General Meeting for a term of office of one year.

text: The one-year terms of office of all the other members of the Board of Directors also expired at the Annual General Meeting. All of the members of the Board of Directors, the Chairman and the members of the Remuneration Committee were individually re-elected at the Annual General Meeting for a term of office of one year.
The outgoing representative of the Swiss Confederation, Renzo Simoni, will be stepping down from the Board of Directors. The Federal Council named Fritz Zurbrügg as his successor on 17 March 2023 for a term of office as state representative until the end of the ordinary Annual General Meeting in 2023. Fritz Zurbrügg's professional experience means that he is ideally prepared to represent the interests of the public sector on Swisscom's Board of Directors. He was a member of the Governing Board of the Swiss National Bank between 2011 and July 2022, serving as Vice-Chairman from 2015. Prior to that, he held various positions at the Federal Finance Administration, most recently as its Director. Fritz Zurbrügg studied economics at the University of Bern and holds a doctorate in economics.
Furthermore, the Annual General Meeting increased the total remuneration of the Executive Board for 2023, approved the total remuneration of the Board of Directors and Executive Board for 2024, re-elected the independent proxy and auditors, and revised the Articles of Incorporation.
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### Links
More about the 2023 Annual General Meeting(opens in new tab)
## Contact us
### Media Relations
media@swisscom.com
Tel. +41 58 221 98 04
### Latest news about Swisscom

text: #  Wi-Fi password, name & operating times
On this page:
How to find and change your WLAN name and password, and use the power-on times to set how long WLAN is switched on.
* ​WLAN name and password
* Setting WLAN power-on times
* Which login/passwords do I need?
##  WLAN name and password
Forgotten your WLAN name (SSID) or WLAN password. Need to change your details? You have the following options:
Option 1 of 2
###  My Swisscom
It is easy to view and adjust your WLAN information in the My Swisscom Web or app.
Option 2 of 2
###  Web portal
You can easily view and adjust the settings at http://internetbox.swisscom.ch.
You only have access to the Web portal when you are connected to your Internet-Box within your home network.
Proceed as follows:
1. In the menu, click WLAN > Settings.
2. Enter a new WLAN name (SSID).
3. Click Save.
__
##  Set WLAN standby times
You can determine when and for how long your WLAN should remain switched on. Different settings with various time periods are available for each weekday.Option 1 of 2
Option 1 of 2
###  My Swisscom
Activate WLAN standby times via web or app. The WLAN then switches on and off automatically. This also means you save energy.
Option 2 of 2
###  Web portal
You can easily view and adjust the settings on the Internet-Box Web portal.
Go to Web portal
Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
##  Which login/passwordsdo I need and when?
Whether it’s Bluewin Webmail, Community, MyCloud or My Swisscom (Customer Center), your Swisscom Login gives you access to all Swisscom services. An overview is available in the Community.
Swisscom Login overview
WLAN & router overview
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # We are ready for your enquiry about Multisense.
## **I am interested in
Multisense**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: As a partner to numerous associations and events, Swisscom promotes the development of the Swiss business community. Our focus is on providing guidance to established companies during the digital transformation and promoting innovation by supporting newer companies.
To partnerships

text: ##
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # We are ready for your enquiry about Zscaler Web Security.
## **I am interested in
Zscaler Web Security**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: # Martin Vögeli
Head of Group Security & Corporate Affairs
Member of the Group Executive Board since April 2023
Born 1969
Swiss citizen
Lic. rer. pol. Bern University / Master of Advanced Studies FHNW in Business Psychology
Download Photos
LinkedIn
Download CV
Martin Vögeli has been a member of the Group Executive Board since April 2023 and Head of Group Security & Corporate Affairs since January 2023. He holds a Licentiate in Economics from the University of Bern and a Master of Advanced Studies in Business Psychology from the University of Applied Sciences and Arts Northwestern Switzerland. He joined Swisscom in 1998 and has since held various management positions. He held the position of Head of Strategy at Swisscom for nine years from the end of 2013 and was responsible for selected Group functions. He has been Secretary of the Board of Directors of Swisscom Ltd since 2007. Martin Vögeli is a member of the board of directors of Innovationsfabrik Creaholic SA.
“We are laying the foundation for a trusting and successful future for Swisscom by systematically protecting our employees, infrastructure and data, complying with the legal framework and preserving entrepreneurial scope.”
## Career
* 1998–2000 Head of Wholesale Regulatory, Swisscom Ltd
* 2001–2005 Head of Risk Management, Swisscom Ltd
* 2006 Head of the Related Business growth initiative project / designated Secretary of the Board of Directors, Swisscom Ltd
* Since 2007, Secretary of the Board of Directors, Swisscom Ltd
* 2014–2022 Head of Group Strategy & Board Services, Swisscom Ltd
* Since 2023 Head of Group Security & Corporate Affairs, Swisscom Ltd
* Member of the Swisscom Group Executive Board since April 2023
## Mandate
* Member of the Board of Directors of Creaholic SA, Biel
Go to overview
Go to next profile

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*
Corinne Blatter
Service-on-Demand project manager
Post Real Estate Management and Services Ltd
#  The buttonboard is extremely versatile for facility management.
Facts & Figures
September 2020
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Company Facts:
Company: Post Real Estate Management and Services Ltd
Industry: Services
Number of employees: > 1,500
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Project Facts:
* Process optimisation with digitalisation
* Increased service quality
* Additional service models due to technology
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A buttonboard in place of regular inspection rounds
Post Real Estate Management and Services Ltd manages a portfolio of around 2,000 properties across Switzerland. As part of its innovative process, it piloted the Service on Demand solution for the first time in 2017. Buttonboards are attached to selected hotspots such as coffee machines, snack vending machines, water dispensers, printers or toilet facilities, with which malfunctions or service requirements are reported at the touch of a button. Facility Management is assigned the job via the Service on Demand Platform. Regular inspections are a thing of the past. Swiss Post now also offers its solutions to third parties and in external markets. This has proved very popular and has enabled the company to build a large customer base. The buttonboard was developed by a partner firm in collaboration with the Swiss Post. The data is transmitted over the Swisscom LPN, LoRaWAN.
Challenge
In facility management, regular inspection rounds are extremely costly. Post Real Estate Management and Services Ltd identified a much more cost-effective system, as Corinne Blatter, Service-on-Demand product manager, explains: “We wanted to replace fixed inspection rounds with a needs-based system. Building users themselves can report when the coffee machine is playing up or the toilet paper has run out, for example.” The economical and intelligent Service-on-Demand solution was developed in cooperation with the Post Office’s IoT competence centre. Swisscom was invited on board as connectivity partner because: “We want to work with partners who are the best in their discipline.”
Solution
The undoubted ‘star’ of the new Service-on-Demand solution is the buttonboard. Each of the six buttons sends a specific service message to the task management platform. Users can simply press a button to report that a light needs fixing, for example. The messages are sent to the platform via the Swisscom Low Power Network (LPN), LoRaWAN, which offers a number of benefits: the Service-on-Demand solution does not need to be integrated into a company network at great cost, but works on a simple plug-and-play basis. What does it all mean for facility management? “It cuts our work time by up to 30%,” says Corinne Blatter.
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Benefits Post Real Estate Management and Services Ltd
* * *
Positive error management for innovation
Bundled IoT know-how is the ideal way for your business to solve its existing pain points with IoT.
Partner ecosystem
A successful IoT solution is based on interaction between several ecosystem partners, each with top expertise in its field.
Risk mitigation

text: * * *
Benefits Post Real Estate Management and Services Ltd
* * *
Positive error management for innovation
Bundled IoT know-how is the ideal way for your business to solve its existing pain points with IoT.
Partner ecosystem
A successful IoT solution is based on interaction between several ecosystem partners, each with top expertise in its field.
Risk mitigation
With a prototype, success can be quickly assessed and risk mitigated. Swisscom’s IoT Enabling Services can help.
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These products are used by the Company
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More on the Topic
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Monitoring modern technologies
#### A successful cooperation between two disparate partners
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Monitoring modern technologies
#### A successful cooperation between two disparate partners
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Indoor climate monitoring
#### Using IoT to do away with stuffy air
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Indoor climate monitoring
#### Using IoT to do away with stuffy air
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LPN
#### The Low Power Network as the basis for the Internet of Postal Things
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LPN
#### The Low Power Network as the basis for the Internet of Postal Things
* * *
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text: # Investor Relations
Swisscom abides by the principles of full disclosure and transparency in its financial reporting to allow investors, analysts and interested parties to make a comprehensive assessment of Swisscom's business performance. Accounting in accordance with IFRS (International Financial Reporting Standards) ensures international comparability.
Ad hoc announcements
Calendar I News
Q2 2023
Reports
Shares
Key figures
Financing
Outlook
Group goals
## Key points at a glance
## EBITDA Q2 2023
year on year
+5,1%
2,303 (in CHF million)
To result Q2 2023
## Share price in CHF
{time} in CHF
{value}
{compare} ({percentage})
More about shares
‘Q2 gives us cause for optimism.’
CEO Christoph Aeschlimann on the Half-year results 2023
## More topics
####  Fastweb
Q2 2023 is the 40th successive quarter in which we have seen growth across all segments.
Go to media release
####  Investment case
Five reasons to invest in Swisscom.
Find out more
####  Annual General Meeting
All information on the Annual General Meeting on 28 March 2023.
Find out more
### Links
Purpose and group goals
Customer promise and strategy
Business model
Network
Sustainability
Innovation
## Team & Contacts
Do you have any questions about financial matters? Get in touch with us.
Send email
+41 58 221 12 79
### Louis Schmid
Head of Investor Relations
Telephone +41 58 221 62 79
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text: #  WLAN-Box setup
On this page:
Find out where to position your WLAN-Box for the best reception and how to install and connect it with your Internet/TV-Box and other devices in your home.
* ​WLAN-Box positioning
* Connecting to the Internet-Box
* Connecting to the Swisscom TV-Box
* Connecting several WLAN-Boxes
* Pairing other devices
##  WLAN-Box positioning
Always stand the WLAN-Box upright to achieve optimum WLAN reception. Never lay it flat as this will greatly impair WLAN reception. The WLAN-Box should not be positioned close to other objects or metal casings either.
For more information about the WLAN-Box and detailed installation instructions, see the device page.
Correct: standing
Wrong: lying
The WLAN-Box can be used in two ways:
* As an **Access Point** : To optimise WLAN reception throughout your home, connect the WLAN-Box to the Internet-Box with a cable.
* As a **WLAN repeater** : This also boosts WLAN reception, but not in the same quality as an Access Point. To use it as a WLAN repeater, position the WLAN-Box between the Internet-Box and the location where you are wanting to use the Internet, and connect the two boxes wirelessly.
Wired as an Access Point
Wireless as a Repeater
##  Connecting to the Internet-Box
To establish a connection between the WLAN-Box and Internet-Box, proceed as follows:
1. Connect the WLAN-Box to the power supply in the desired location.
2. Switch on the WLAN-Box and wait two minutes.
3. Press the plus (+) button on the WLAN-Box and then the plus (+) button on the Internet-Box within two minutes to pair the two devices. Repeat this step for all WLAN-Boxes if you have more than one.
Pairing is necessary whether the WLAN-Box is connected to the Internet-Box via WLAN or Ethernet, to transfer all the Internet-Box settings to the WLAN-Box.
##  Connecting to the Swisscom TV-Box
1. Position the WLAN-Box adjacent to the Swisscom TV-Box.
2. Connect both devices with an Ethernet cable.
3. Connect the WLAN-Box to the Internet-Box by cable or wirelessly.
Using the WLAN-Box also extends your existing WLAN reception range.
If you have an Internet-Box 2 or newer, you can connect up to 4 TV-Boxes as shown. With Internet-Box plus or Internet-Box standard, only one TV-Box can be connected to the WLAN-Box.
##  Connecting several WLAN-Boxes
You can add a maximum of 4 WLAN-Boxes to your existing WLAN network.
Thanks to the mesh function, you can position the WLAN-Boxes in a star or series configuration with the Internet-Box.
For an optimum connection, we recommend using an Ethernet cable to connect the WLAN-Box to the Internet-Box.
##  Pairing other devices
Many WLAN devices like Windows computers, Android smartphones or IP radios support automatic pairing with no need for entering a password. These devices have a WPS function (Wi-Fi Protected Setup).

text: Thanks to the mesh function, you can position the WLAN-Boxes in a star or series configuration with the Internet-Box.
For an optimum connection, we recommend using an Ethernet cable to connect the WLAN-Box to the Internet-Box.
##  Pairing other devices
Many WLAN devices like Windows computers, Android smartphones or IP radios support automatic pairing with no need for entering a password. These devices have a WPS function (Wi-Fi Protected Setup).
Press the WLAN-Box plus (+) button and the activate the WPS function on your device within two minutes to automatically pair it with your WLAN-Box. The devices then pair automatically.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # Discover the latest Harman Kardon speakers
#### Set the mood with a Harman Kardon sound system
Check out our current range of Harman Kardon speakers: with touch control, WLAN and humidity resistance. The ideal music companions for a party or day trip: most portable speakers let you play your music straight from your smartphone via Bluetooth, Airplay or WLAN – completely wireless. Different models will match your requirements, depending on how you use your speaker. The personal filter function will help you find the right speaker for you. You can compare and purchase Harman Kardon speakers online or in the Swisscom Shop. Your benefit: enjoy free delivery of your new speaker.
#### A different brand? It’s all about the sound!
Harman Kardon is not the only brand that offers great sound. You can also rely on brands like UE, JBL and Sonos to provide the right music for any mood.
#### Headphones for more alone time
If you’d rather not share your music with others, why not try our headphones: in-ear, over-ear or with noise cancellation – we've got the perfect model for you.

text: Simplifying its IT and network is key to Swisscom’s success. To this end, Swisscom is modernising and consolidating its IT platforms, phasing out old technologies, reducing interfaces, using agile development methods and standardising and streamlining the product line.
* Completing the migration of remote locations to IP telephony
* Second DevOps Center planned for Latvia
* The coolest DevOps Center in Europe

text: Studies & white papers
#  How companies can professionalise their incident response with a CSIRT
Serious security incidents need professional incident response. This can be taken care of by a Computer Security Incident Response Team with experts from various security professions. However, setting up such a team is demanding and security professionals are in demand.
The white paper provides suggestions for setting up a CSIRT and highlights alternatives such as CSIRT-as-a-Service. You will learn more about the following topics:
* Why CSIRT's are becoming more important long term
* How the Security Operations Center (SOC) and CSIRT work together
* What roles a CSIRT needs and what tasks it therefore handles
Number of pages: 13
Recommended for: Business managers / IT specialists
Published: 14. April 2022
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* E-Mail
* Print
* Copy link
###  Free download
Your personal download link for the document you require will be sent to you via e-mail.
Fields marked with * must be filled in.

text: ## Contact form
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: Please enable JavaScript for better browser functionality
* * *
## Whistleblower Swisscom
* * *
You have accessed the notification form for complaints relating to, above all, the following topics:
* Invoicing and balancing of accounts,
* Corruption,
* Money laundering,
* Fraud/ Breach of Trust/ Embezzlement/ Theft,
* Violation of data privacy law,
* Violation of laws, internal guidelines and internal controlling systems,
* Anti-competitive practices
* * *
### Confidentiality
* * *
This reporting channel is available to all employees who want to anonymously report dubious events or practices in the aforementioned points. The confidentiality of your message is technically guaranteed by a certified reporting system. Your message will be processed by internal audit according to a clearly defined process. Internal audit, in its capacity as a body of the Board of Directors, guarantees the greatest possible level of objectivity and independence where this is concerned. In order to facilitate processing and for the purpose of replying, the reporting party can set up a postbox whilst maintaining their anonymity.
* * *
### Anonymous reporting channel
* * *
Please click on the following link to submit an anonymous message:
* * *
https://www.bkms-system.ch/swisscom-en
* * *
* * *
* * *
* * *
* * *

text: Please enable JavaScript for better browser functionality
*
#####  Study: ISG Provider Lens 2020
# Cyber security services are in high demand – Swisscom is leading the way
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Increasingly complex cyber attacks are just one of the reasons why companies are looking to cyber security services. The study by ISG Provider Lens analysed current trends and Swiss security service providers, and positioned Swisscom as the leading provider of managed security services in Switzerland.
Text: Andreas Heer, image: Adobe Stock
A total of 20,000 security breaches were reported to the FBI in the first half of 2020. This is as many breaches as were reported in all of 2019. The COVID-19 pandemic has resulted in a noticeable increase in cyber attacks. This has also translated to more reports being made to the Swiss National Cyber Security Centre (NCSC, formerly MELANI). The NCSC registered just under 400 incidents at the high point of the pandemic, three times as many as at the beginning of the year.
And as if more proof were needed that IT security will continue to be an important topic for companies, the notorious Emotet Trojan became active again in mid-July. These are developments that could cause serious headaches for IT security officers. After all, not only is the number of attacks on the rise, but the attacks themselves are growing increasingly sophisticated. CIOs and CISOs are faced with the task of endlessly adapting their companies’ IT security measures in an attempt to counteract the continually evolving attack patterns. A process that according to the authors of the study ‘ISG Provider Lens: Cyber Security Solutions & Services’ is made more difficult by the fight for a share of tight investment budgets.
###  Boom in managed security services
The current situation favours the outsourcing of IT security work to cyber security service providers. After all, managed security services (MSS) are calculable and do not require costly investment in IT security equipment or a search for qualified specialists, who are few and far between.
In the latest Provider Lens study ‘Cyber Security Solutions & Services’, the international technology research and consulting firm Information Services Group (ISG) compared providers in Switzerland. The criteria included market relevance, portfolio attractiveness, strategy, vision and innovative strength. As was the case in the last study of this kind four years ago, the authors ranked Swisscom as the leading provider of MSS in Switzerland. In addition to a comprehensive range of services, the study also emphasised Swisscom’s proximity to its customers; for example, through its Security Operation Centre (SOC) in Switzerland. According to the authors: ‘Together with its subsidiary United Security Providers, Swisscom has created the largest cyber security competence cluster in Switzerland.’
* * *

text: * * *
In addition to the comprehensive MSS, the study also analysed technical services, such as integration and maintenance, and strategic consulting offers. The study considered providers that do not focus solely on their own products and which offer ‘best-of-breed’ solutions. The authors confirmed that Swisscom offers a comprehensive range of products and services and an in-depth understanding of Swiss companies. These factors contributed to the study positioning Swisscom as the leader on the Swiss market in both ‘Strategic Security Services’ and ‘Technical Security Services’.
###  SOCs in Switzerland offer an advantage
As data protection requirements become stricter as the result of the GDPR, the location of a SOC becomes more important. After all, a company must be able to ensure that the relevant legal requirements are met. Companies subject to the current regulations are not the only ones that benefit from a location in Switzerland. International companies can also benefit from this factor; for example, when they are active in both Switzerland and the EU. This is also true for larger SMEs for which, according to the study, MSS are becoming increasingly attractive.
However, the study also says that MSS providers need to stay innovative in order to master the growing complexity of the attacks. And with a helping hand from a ‘digital friend’: in future, artificial intelligence at the cyber defence centre will make it easier to identify cyber attacks – come what may.
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> Subscribe
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More on the topic:
IT security in distributed environments
#### Plugging the holes in the security wall
* * *
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IT security in distributed environments
#### Plugging the holes in the security wall
* * *
* * *
#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.
Go to offer
#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.
Go to offer

text: #  Help for Swisscom Marketplace
On this page:
Swisscom Marketplace: find information about logging in, accounting and other support, as well as FAQs.
* ​What is Swisscom Marketplace?
* Login & Marketplace account
* ​Ordering and using apps
* Billing
* Support
* Frequently asked questions
##  What is Swisscom Marketplace?
Swisscom Marketplace(opens in new tab) has a range of useful Business Apps to support you in your work. These include Business IT Services, Microsoft Office 365, Webhosting and the HomepageTool, for example.
The Business Apps are specially selected, tested and supported by Swisscom. Support is available from the app developer, partner or Swisscom.
The cloud-based software keeps the apps up to date and maintenance-free at all times.
##  Login & Marketplace account
To order web-based applications as a Swisscom customer, you will need a Swisscom Login(opens in new tab) and Marketplace account.
###  Guest login
Not a Swisscom customer, but would like to use the Business Apps?
Create a login here(opens in new tab). You will need a Swiss mobile phone number.
#### How do I log into the Marketplace as a Swisscom customer?
To log into the Marketplace for the first time, proceed as follows:
1. In the top right-hand corner, check whether you are already logged in with a Swisscom Login: If you see “Login”, you are not logged in. If you see your name, you are logged in.
2. If you are logged in, click on your name and log out.
3. Go to: https://businessapps.swisscom.ch/login(opens in new tab)
4. Enter the Swisscom login that you would like to link to the Marketplace.
5. Enter your company name and e-mail address. Please use your e-mail address that is linked to your company.
6. You have now successfully set up your Marketplace account.
#### How can I add my employees to the Marketplace?
If you are the company administrator and also want to give your employees access to the Business Apps, proceed as follows:
1. Select the tab “Manage” > “My Company”.
2. On the left, under “Invite Users”, enter the e-mail address of the relevant employee.
3. Click “Invite”.
4. If you want to invite several users or would also like to define the role of the new users, select “Invite Several”.
The employee will then receive an e-mail with a direct link to the Swisscom Login. They can then register for the Marketplace.
Note: To be authorised to log in for your company, the recipient of the invitation must give the same e-mail address when registering for the Marketplace that you used for the invitation.
##  Ordering and using apps
#### How do I order a Business App?
1. Log into the Marketplace(opens in new tab).
2. Search for and select the app you would like to order.
3. Click the “Order Now”/“Free Trial” or similar button in the top right.
4. Choose the price option you require..
5. If you have a Discount Code, you can enter it in the relevant box.

text: ##  Ordering and using apps
#### How do I order a Business App?
1. Log into the Marketplace(opens in new tab).
2. Search for and select the app you would like to order.
3. Click the “Order Now”/“Free Trial” or similar button in the top right.
4. Choose the price option you require..
5. If you have a Discount Code, you can enter it in the relevant box.
6. Click “Continue”.
7. Enter your “Billing Details”
8. Check the order details and read the “Additional Terms and Conditions of Use”. Select the checkbox and click “Place Order”.
9. You will receive an e-mail confirmation of your purchase.
#### How do I use the Business Apps that I have ordered?
You will find your Business Apps at the following link: https://businessapps.swisscom.ch/myapps(opens in new tab)
You can use the Business Apps directly through your Web browser (Chrome, Safari etc.) without lengthy installation. For Business Apps that do require installation, you (or your IT partner) will be sent instructions by e-mail immediately after your purchase.
#### How do I upgrade or update my Business App subscriptions?
As a company or billing administrator, you can update your Business App subscriptions at any time to change the number of licences or to upgrade or downgrade the app.
1. Go to “My Business Apps” > click the cogwheel icon for the required app in the top right and then the option “Manage App”..
2. Click the “Update Subscription” tab.
3. Change the required number of licences or adjust the Business App version.
4. Click “Continue”.
5. The subsequent steps are the same as when ordering an app.
The change takes immediate effect.
#### How can I give a user authorisation to use a Business App?
As a company or billing administrator, you can give Business App authorisation to employees as follows:
1. Go to “My Business Apps” > click the cogwheel icon for the required app in the top right and then the option “Assign Users”.
2. Make sure you still have enough licences for the business app concerned. You may need to upgrade to a higher version or withdraw an employee's authorisation to use a Business App subscription.
3. Select the checkbox next to the name of the person who is to be given access to the web-based application.
4. Click on “Save Changes”.
Read more(opens in new tab)
##  Billing
The costs for using the Business Apps are shown on your monthly or annual Swisscom bill or your credit card statement, depending on your chosen payment type. If a subscription is activated or updated in the middle of the month, billing will be on a pro rata basis. You therefore only pay for the days you actually use.
#### How do I change my billing address or payment type?
As a company or billing administrator, you can change your billing address and payment type as follows:
1. Select the tab “Manage” > “My Company”.
2. Go to “Billing”.

text: #### How do I change my billing address or payment type?
As a company or billing administrator, you can change your billing address and payment type as follows:
1. Select the tab “Manage” > “My Company”.
2. Go to “Billing”.
3. Select “Billing Info” on the left.
4. Make the required changes.
5. Click “Save”.
These changes will remain in place for all subsequent purchases from the Marketplace.
#### How do I view my Marketplace bill?
As a company or billing administrator, you can view your bills as follows:
1. Select the tab “Manage” > “My Company”.
2. Go to “Billing”.
3. Click “Bills”.
4. You will now see your bill details and the number of licences for your Business Apps.
#### Who do I contact if I have questions about the bill?
If you have questions about your bill, contact us here.
##  Support
If you are not an administrator, please contact your company administrator for support.
Company or billing administrators will find help at the following links:
Enterprise customers with a Microsoft product: www.swisscom.ch/msftcloudinfo
SME customers with one of the following request:
Webhosting
HomepageTool
Domain Service
If you are an SME customer and you experience any faults, have any questions about your bill and for any other matters, please call us at 0800 055 055.
Do you have any more questions about the Business Apps? Visit the Swisscom Community(opens in new tab). Other customers may have experienced the same problem, or it may even have been resolved.
##  Frequently asked questions
#### How do I cancel a Business App?
As the billing or company administrator, you can cancel the subscription for an app at any time. Payments already made will not be refunded.
1. Go to “My Business Apps” and click the cogwheel > “Manage App” for the web-based application in question.
2. Click “Cancel subscription”.
3. Select the required date under “Request Date of Cancellation” and click “Continue”.
4. You will be asked if you have backed up all data and if you really want to cancel the subscription on the requested date. Click “Yes” to confirm..
5. The cancellation is complete, please note the status messages that are displayed.
The corresponding subscription is no longer usable once it has been cancelled.
#### How do I withdraw cancellation of my subscription for an app?
After cancelling a subscription, you have the option of withdrawing your cancellation. If you opted to cancel immediately, you must complete your withdrawal immediately. If the cancellation date is in the future, you can withdraw it at any time before the cancellation date.
1. Go to “My Business Apps” and click the cogwheel for the web-based application in question > “Manage App”..
2. Select the required app subscription and click “Manage” > “Withdraw Cancellation”.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: Please enable JavaScript for better browser functionality
## Hybrid Client Onboarding for banking
## Client Lifecycle Management in today’s banking
__Contact us
Go to offer
Go to offer
Client Lifecycle Management (CLM) maps the entire banking client lifecycle. From digital Client Onboarding and support to account closing. With our hybrid Client Onboarding process, bank customers can take out products or initiate relationships at home and/or in the branch. Continuous, paperless and seamless.
### The added value of hybrid Client Onboarding
Banks use a Client Lifecycle Management system to digitise and optimise their customer care processes. (New) customers use Client Onboarding to apply for one or more accounts, cards or e-banking from home or in the self-service zone of the branch. Thanks to Swisscom’s hybrid approach, customers can start opening an account in the self-service zone, ask the consultants for advice in between, submit a copy of their ID card online and complete the account opening at home. All data and the process status are retained despite switching between channels.
### The added value of Client Onboarding Banking
Swisscom Client Onboarding adapts to the needs of your bank. From corporate identity and selection of KYC data and products through to account opening documents with signing procedures. The process is fully automated with a continuous transfer of data. Once the application document is signed, customers can access the accounts or new products, and use all services. This is popular with the customers, reduces errors and workload for the back office, and gives consultants more time to focus on customer service.
* * *
* * *
#### Your benefits
Hybrid Client Onboarding in branch and/or at home
Identical opening process in branch and using online self-service
All data subject to preliminary checks in compliance with the applicable rules and regulations
#### When is it the right solution?
Client Onboarding is the hybrid solution for new customer acquisition and is independent of time, place and device. It digitises and standardises processes, automates tasks in the front and back office, uses both the in-branch and self-service channel, improves the efficiency of processes and increases security.
What’s in it for you:
* Hybrid account opening process without the need for paperwork and no loss of data
* All Client Onboarding steps adapted to your processes
* Seamless digital client support in front and back office
* * *
* * *
#### Why Swisscom?
* Exclusive: only Swisscom offers hybrid Client Onboarding for banks with a completely identical account opening process in branch and online.
* Comprehensive: includes CI/CD, KYC questions, product universe, politically exposed person checks and address verification as well as online identification using ID checking of the machine-readable zone.
* Individual: Client Onboarding can be parameterised quickly and easily and go live immediately.
#### Client Onboarding quotation
Try Client Onboarding before
you buy
Test hybrid Client Onboarding with our no-obligation try-before-you-buy offer for up to 100 new customers.
__Request quotation
#### Additional information
Client Lifecycle Management System
This factsheet lists all of our general CLMS services with specific details about Client Onboarding.

text: * Individual: Client Onboarding can be parameterised quickly and easily and go live immediately.
#### Client Onboarding quotation
Try Client Onboarding before
you buy
Test hybrid Client Onboarding with our no-obligation try-before-you-buy offer for up to 100 new customers.
__Request quotation
#### Additional information
Client Lifecycle Management System
This factsheet lists all of our general CLMS services with specific details about Client Onboarding.
* Go to factsheet
Downloads
Try Client Onboarding Banking before you buy
Market change as a point of departure
#### The biggest advantages for you
#### Try before you buy
Understand what you are buying by testing all of the client onboarding features for 3 months. Client Onboarding can be customised with a logo, CI/CD, KYC data, product universe and account opening documents. You can onboard up to 100 customers over the 3 months.
* * *
__
#### Client Lifecycle Management System
Our CLMS covers all phases of your customer relationships. From client onboarding and customer care to termination of the relationship. You can customise each process individually. The integrated regulations ensure compliance with all regulatory requirements.
* * *
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#### Client Onboarding Banking
There are several benefits for your customers. Firstly, they are able to open accounts or take out products quickly, around the clock and without any physical paperwork. Secondly, they can access their accounts and use all services as soon as they have digitally signed the application.
* * *
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### Application examples
#### Hybrid Client Onboarding
In branch and/or at home
* * *
Hybrid Client Onboarding from Swisscom covers the entire onboarding process. The system guides users securely through every process step on a workflow basis, automatically checking all data and preparing it for the back office and compliance department. Thanks to the hybrid approach, you can switch between the branch and self-onboarding channels at any time.
For example, the customer advisor starts the client onboarding, records all KYC data and discusses possible products with the new customer. The customer needs more time to make a decision. In the evening at home, the customer continues the onboarding started by the consultant, selects products from the product universe, completes the integrated online identification and finalises the client onboarding independently.
Of course, you can also start the other way around or switch between channels several times.
A document set is generated for each use case.
Possible products and banking services:
* Payment accounts (CHF/EUR private accounts)
* Savings accounts (CHF/EUR, young people/children)
* Pension accounts (savings 3a/third pillar)
* Bank and Maestro cards
* Credit cards (CHF/EUR)
* Prepaid Mastercard
* Product sets/account sets
* E-banking with signed account opening documents
#### Integration
within the website and/or banking processes
* * *
Client Onboarding from Swisscom can be seamlessly integrated within the
* Bank website (24/7) via the CLMS self-service interface (CLMS self-service GUI)
or
* Bank processes via the CLMS branch interface (CLMS Branch Case GUI)

text: * Pension accounts (savings 3a/third pillar)
* Bank and Maestro cards
* Credit cards (CHF/EUR)
* Prepaid Mastercard
* Product sets/account sets
* E-banking with signed account opening documents
#### Integration
within the website and/or banking processes
* * *
Client Onboarding from Swisscom can be seamlessly integrated within the
* Bank website (24/7) via the CLMS self-service interface (CLMS self-service GUI)
or
* Bank processes via the CLMS branch interface (CLMS Branch Case GUI)
and covers the entire onboarding process. The system guides the new customers or customer advisors securely through every process step on a workflow basis, automatically checking all data and preparing it for the back office and compliance department. An account opening document set is generated for each use case.
Possible products and banking services:
* Payment accounts (CHF/EUR private accounts)
* Savings accounts (CHF/EUR, young people/children)
* Pension accounts (savings 3a/third pillar)
* Bank and Maestro cards
* Credit cards (CHF/EUR)
* Prepaid Mastercard
* Product sets/account sets
* E-banking with signed account opening documents
* * *
* «It was important to us to find partners with a proven retail banking culture in Switzerland who could enable us to optimally combine our core business with the Swiss banking market. That’s why we turned to the ‘best in class’.»
Philippe Brunier, Banque du Léman
COO and member of the management committee
* Find out more
#### Sustainability
Paperless, fully digitised banking processes save huge amounts of paper. This protects resources and reduces banks’ carbon footprints.
Find out more
Do you want to surprise your new customers? Talk to us about the many opportunities offered by Client Onboarding. We will be happy to advise and assist.
__Contact us

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Ines Petrovic
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# Ines Petrovic
## Former Junior Online Marketing Manager (Employer Branding)
Swisscom AG
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text: # Smartphones
To find the right smartphone for you, select your preferences from the menu. Whether it's Android, Apple, Nokia or Blackberry, you can choose the brand and the operating system.
Smartphones differ in terms of their operation and the apps available. Memory and battery capacity can also be crucial to your choice, depending on what you use your smartphone for and how often you use it. Sort the displayed phones by popularity, price or latest on the market, or set filters to show the specific devices that match your needs.
1) Discounted mobile phones in combination with inOne mobile (SME) go (80.–/month) or premium (200.–/month); minimum contract period 24 months. Free activation for subscriptions ordered online; for all other channels the activation fee is 59.90.

text: ## IoT eSIM and Swisscom Connectivity Management Platform Mobile
#  «Thanks to the world’s best network coverage, we are ready.»
Sandro Bianchi
Product Manager Digital Solutions
###  The story in brief:
Machines that make the perfect cup of coffee every time – nothing less will do. To achieve this, Schaerer relies on internationally networked machines, which automatically collect and exchange important information via eSIM cards. The flexible eSIM solution required for this, with its stable network coverage worldwide, is provided by Swisscom.
Coffee machine manufacturer Schaerer is able to guarantee exceptional coffee quality thanks to Swiss technology at the highest level. To bring the best coffee to its customers worldwide, expand into new markets and further develop its business model, the company networks its coffee machines using eSIM cards from Swisscom.
##  About Schaerer
* The company, which is part of the WMF Group, has been owned by the French consortium Groupe SEB since 2016
* Number of employees: 450 worldwide, including 330 in Switzerland
* International company headquartered in Zuchwil
##  The project with Swisscom
* Networked coffee machines thanks to a flexible eSIM solution (eUICC M2M eSIM Standard)
* Stable roaming coverage worldwide with 700 partner networks in more than 230 countries
* Compliance with international mobile communications regulations
###  These Swisscom products are successfully used by Schaerer
##  Cellular IoT
With Cellular IoT, Swisscom offers organisations an integrated solution for worldwide IoT connectivity and central IoT connectivity management.
To the offer
###  Swiss coffee expertise goes global
Machines that make the perfect cup every time – nothing less will do. To achieve this, the company relies on networked machines, which automatically collect and exchange important information via eSIM cards. The data is sent to the mobile network by roaming and displayed on a central dashboard. Smart coffee machines indicate when the coffee beans and milk need refilling or when the next service is due, for example.
The company sells its machines in almost every continent and therefore needs a flexible, global solution with stable network coverage. “The international market is very challenging and complex, and we are constantly being confronted with new requirements. Each country has its own mobile communication regulations, especially with regard to data roaming. With Swisscom’s solution, we can react flexibly to short-term changes while still adhering to the stringent compliance and technical requirements,” explains Sandro Bianchi, Product Manager Digital Solutions at Schaerer. It was not only the extreme flexibility of the eSIM solution that won him over, but also the possibility of opening up new markets, such as the recent expansion into China for instance, which made Swisscom the ideal IT partner.
«With Swisscom’s solution, we can react flexibly to short-term changes while still adhering to the stringent compliance and technical requirements.»
###  Real-time data analysis

text: «With Swisscom’s solution, we can react flexibly to short-term changes while still adhering to the stringent compliance and technical requirements.»
###  Real-time data analysis
Thanks to the world’s best roaming coverage, Swisscom’s IoT solution enables the company to expand into other markets, while also helping to cut servicing costs and reduce its carbon footprint. Whereas, in the past, a service engineer would have to repair a fault on site, it will soon be possible for machines to be serviced remotely.
The collected data can also be used to gain important insights that ensure standardised, smooth processes and can predict possible malfunctions or interruptions even before they become a problem. “At Schaerer, predictive maintenance is becoming increasingly important. Based on data analyses, we are now able to predict when to expect faults with a machine. This allows us to react immediately and fix the problem before the machine fails,” explains Sandro Bianchi.
The interpretation and expert handling of the data also make it possible for Schaerer to test coffee trends. The latest roasts, different grind sizes and new coffee experiences are tested across 20 machines in Zurich, as Sandro Bianchi describes: “We use our field test machines to determine the value of innovative concepts, such as personalised user interfaces or bonus and rating schemes. At the moment, we are testing the mobile payment needs of our end customers and whether our ideas are well received in the real world. This helps us to increase customer loyalty, improve satisfaction and recognise very early in the process which new ideas resonate with our customers, and which do not. It also ensures a consistently high quality and, most importantly, that the coffee tastes good.”
The use of Swisscom's eSIM solution is just the beginning: Schaerer plans to expand existing interfaces even further to offer its customers even more flexibility.
Back to the solution

text: ## Rolf Schubiger Küchen AG
#  “A complete, future-oriented ICT upgrade”
Markus Kappeler, IT & Telecommunications Manager
###  The story in brief:
“We were looking for an all-in-one ICT solution that our SME could afford and that would enable us to meet new demands in a flexible way,” says Markus Kappeler. The company’s new, comprehensive ICT solution includes a number of perfectly orchestrated Swisscom services.
Rolf Schubiger Küchen AG is a well-known kitchen, bathroom and interior design firm based in Eastern Switzerland. As an SME, its expectations match those of a large corporation when it comes to ICT. Swisscom enables Rolf Schubiger to use ICT solutions normally reserved for much bigger companies for an affordable price.
##  About Rolf Schubiger Küchen AG
* Number of employees: 60
* Industry: Interior design and installation
##  The project with Swisscom
* Optimal basis for new forms of working
* Everything from one provider
* Affordable costs for SMEs
###  These products are used by Rolf Schubiger Küchen AG
##  Unified Communication and Collaboration (UCC)
Choose a managed UCC solution from Swisscom which is tailored to your precise needs and industry. Eliminating the complex integration of third-party solutions will also free up your IT department. Complexity is thus reduced and collaboration made easier for employees and external partner companies.
To the offer
##  Microsoft 365 Cloud Services
Create innovative workstations that make day-to-day work easier for your employees. With Microsoft 365 from the cloud, your team will be able to access applications and data securely on any device and from any location.
To the offer
##  Endpoint Manager
Easily deploy and manage endpoint devices.
To the offer
##  Enterprise Connect
A unique complete package based on software-defined networking for the optimum interaction of your ICT. Use all the advantages of digitalisation, and start by making your network more intelligent, faster, and more agile with solutions like SD-Wan and SD-LAN.
To the offer
###  Challenge
Rolf Schubiger Küchen AG’s existing ICT infrastructure dates back to 2014. “An eternity ago,” says Markus Kappeler, the company’s IT and Telecommunications Manager. Since then, a lot has changed, making a comprehensive upgrade of its entire ICT landscape indispensable: the technology was out of date, bandwidths no longer met current requirements, Windows 7 was no longer supported and new forms of work were dependent on a high-performance ICT system.
“We were looking for an all-in-one ICT solution that our SME could afford and that would enable us to meet new demands in a flexible way,” says Markus Kappeler. It was also important that the ICT upgrade did not harm the firm’s day-to-day operations.
“Swisscom gives us all the ICT solutions we need.”
Markus Kappeler, IT & Telecommunications Manager, Rolf Schubiger Küchen AG
###  Solution

text: “We were looking for an all-in-one ICT solution that our SME could afford and that would enable us to meet new demands in a flexible way,” says Markus Kappeler. It was also important that the ICT upgrade did not harm the firm’s day-to-day operations.
“Swisscom gives us all the ICT solutions we need.”
Markus Kappeler, IT & Telecommunications Manager, Rolf Schubiger Küchen AG
###  Solution
The company’s new, comprehensive ICT solution includes a number of perfectly orchestrated Swisscom services. Its network is equipped with the latest SDN technology (Enterprise Connect), while security solutions, including a firewall, are state-of-the-art, as is the data centre with Swisscom Dynamic Computing Services Plus.
Rolf Schubiger Küchen AG also gets its applications, such as Microsoft 365 and a managed Cisco UCC solution, from Swisscom. The final piece in the jigsaw is Smart Workplace, with Swisscom providing and continuously updating the workplace hardware. Markus Kappeler sums it up: “We get an infrastructure that works perfectly and enables us to embrace new forms of work.”
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text: ## Highlights
#### Product description
#### Additional information
The device is not 4G/LTE roaming compatible. As increasing numbers of mobile providers are shutting down their 2G and 3G networks, your ability to make calls while abroad without VoLTE roaming is restricted or no longer possible (e.g. in the USA).
> Find out more
#### Product properties
#### Scope of delivery
* Promotion applies when taking out/renewing a blue Mobile L (99.90/mth), blue Mobile M (79.90/mth) or inOne mobile premium subscriptions (200.–/mth) taken out by 31.10.2023. The price shown refers to a new Mobile subscription. The amount of the discount varies depending on the subscription selection. Minimum contract period 24 months; free activation with subscriptions taken out online. For all other channels, the activation fee is 59.90. Only available while stocks last.
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## Do you have any questions?
​ Sales Hotline
0800 555 155
Mo–Sa 8.00–20.00
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text: ## Microsoft Teams as a Platform
#  Digitise, optimise and automate work processes with the Microsoft Power Platform.
The Microsoft Teams platform offers more than just chat, video and telephony. With the seamlessly integrated Microsoft Power Platform, you can automate workflows, create apps, simplify processes and analyse data – all without in-depth programming knowledge. We accompany you with professional advice and ensure that your employees can get the most out of these modern technologies.
##  Power Platform for more efficient collaboration
Use Microsoft Teams as a platform and exploit the full potential of the application. With the integration of third-party applications, such as Microsoft Power Platform, Teams becomes the central experience hub for all employees and interactions, allowing you to react faster to new business requirements, increase productivity in your company and enable employees to collaborate more efficiently. Fundamental to this is data democratisation: the correct preparation, storage and centralisation of data, as well as data analyses, which you can easily create yourself using the Microsoft Power Platform and tailor to the needs of your company.
##  Low-code platforms are the future
Flexible, needs-based platforms that simplify everyday work even for those without experience in software development are becoming increasingly popular. According to Gartner, by 2024, 65% of all applications will be developed on the basis of so-called low-code platforms*. These enable you to create and use individual, professional applications, even if you have limited IT resources or minimal IT expertise. Platforms such as the Microsoft Power Platform are suitable for all companies looking to drive innovation by automating work processes.
###### * Source: Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, 2019.
####  What’s in it for you:
* Develop your own low-code apps for all devices
* Fast, efficient process automation and data usage
* Professional support from Swisscom with bespoke getting-started workshop
###  Your benefits
* Efficient processes: increase the productivity of your company with automated processes.
* Central hub: use Teams as a central location for business processes, data storage and management, with the option of integrating more Microsoft applications.
* Transparent reports: visualise your company data in transparent reports and analyses.
###  When is it the right solution?
Our solution is designed for companies that want to simplify their business processes quickly and easily, make them more efficient and use them centrally without having to invest in complex IT infrastructure and software development, e.g. with a self-created, easy-to-use app that can be used across all devices.
The solution is ideal for companies that want to provide their employees with a modern and efficient working environment that offers much more than the classic Microsoft Teams features. Create automated workflows, model processes or generate informative dashboards at the touch of a button to simplify your business processes on the basis of this information.
Certifications & awards
###  Why Swisscom?
* ZAccess to IT innovation: we support you in connecting to complex IT systems and innovative technologies such as IoT, 5G and AI.

text: Certifications & awards
###  Why Swisscom?
* ZAccess to IT innovation: we support you in connecting to complex IT systems and innovative technologies such as IoT, 5G and AI.
* Professional support with getting started workshop:  we will show you how you and your employees can use Microsoft Teams as a platform in your day-to-day work.
* Many years of industry expertise: we're on hand with advice and support from over 250 certified Microsoft experts.
###  The first step
Workshop
##  Analyse use cases and create prototypes
Discover the potential of Microsoft Teams as an application platform and the Microsoft Power Platform. Our Business Application Discovery package includes:
* Inspiration and discovery workshop for your use cases
* Deployment of a prototype in Teams
* Includes Power Platform licence for 3 calendar months
Register
Go to factsheet
###  Power Platform capabilities
With the Microsoft Power Platform, you can take advantage of the many benefits of Microsoft Teams and create your own low-code applications without in-depth IT or coding knowledge; for clear data analysis, developing your own apps, automating workflows or creating chatbots.
#### Power Apps
Create and use custom business apps
Turn ideas and challenges into business solutions by enabling your employees to build individual apps.
#### Application examples
* Map and optimise specific tasks and scenarios in simple, clearly arranged apps
* Create your own apps to simplify time-consuming tasks
#### Power Automate
Automate repetitive tasks
Increase business productivity. Achieve more by giving your employees the opportunity to automate processes.
#### Application examples
* Automate recurring workflows and tasks
* Simplify complex processes using individually defined workflows, e.g. for purchase orders, approvals or invoices
#### Power BI
Create clear data analyses
Make reliable and informed business decisions by providing your employees with relevant, data-driven insights.
#### Application examples
* Merge data from different formats (ERP, Google Analytics, MS Excel, local data sources, etc.)
* Generate clear data analyses at the click of a button
#### Power Virtual Agents
Create your own chatbots
Develop chatbots quickly and easily, even without in-depth coding or IT knowledge, and improve your customer service.
#### Application examples
* Dedicated chatbots that provide a swift, factually accurate response to customer enquiries
* Complex tasks can also be handled by connecting to Power Automate.
Drawing on our many years of expertise in the field of  Robotic Process Automation (RPA)(opens in new tab) we will support you in complex, large-scale automation projects that are implemented outside the Microsoft environment.
###  Certifications & awards
####  Power Platform Services
Microsoft Partner Ecosystem
ISG Provider Lens Study: Power Platform Services
####  Managed Services for Azure
Microsoft Partner Ecosystem
###  Examples of low-code apps
The Microsoft Power Platform can be used to create apps easily and in line with the needs of specific use cases. Be inspired by what customers and employees have already achieved courtesy of low-code capabilities.
Create project plans
An app for the strategic planning of roadmaps and project plans. The app can be used to easily manage and clearly present strategic information on a timeline.
Register new devices

text: ###  Examples of low-code apps
The Microsoft Power Platform can be used to create apps easily and in line with the needs of specific use cases. Be inspired by what customers and employees have already achieved courtesy of low-code capabilities.
Create project plans
An app for the strategic planning of roadmaps and project plans. The app can be used to easily manage and clearly present strategic information on a timeline.
Register new devices
The Device Registration app simplifies the registration of new Windows devices. Serial numbers are logged via barcode scanning.
Manage skills database
An app for managing the skills of a team or larger organisation. Find the right person for the right task and help them steer their personal development in the right direction.
Order work clothes
Employees can order new work clothes via a simple, e-commerce-like system. This powerful app includes approval workflows and a rating system.
Teams Governance Chatbot
The Teams chatbot supports the creation of new Teams channels and classifies them on the basis of content and access rights. To ensure efficient administration, the chatbot saves each new Team in a database
1.   2.   3.   4.   5.
__ Previous __Next
###  Specialists articles and other information
####  Accelerating digitisation in production with low code and IoT sensors
Precision, quality, flexibility and safety are decisive factors for Früh Verpackungstechnik AG’s packaging manufacturing and contract packaging business. The company was able to overcome challenges such as manual data entry and a lack of transparency over production and quality with a lean digital solution.
Find out more
#####  More articles
* Success story - low-code in practice
* How low code enables digital transformation for everyone
* ISG Studie: Microsoft Partner Ecosystem
“By 2024, low-cde application development will be responsible for more than 65% of application development activity.”
Gartner, Magic Quadrant for Enterprise Low-Code Application Platforms, 2019.
“88% of respondents say that Microsoft Teams has created time savings by having all their solutions in one place.”
Forrester, The Total Economic Impact of Microsoft Teams, 2019.
“Information workers save 4 hours per week from improved collaboration and information sharing.”
Forrester, The Total Economic Impact of Microsoft Teams, 2019.
1.   2.   3.
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####  Our experts will be happy to answer your questions. Contact us.
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text: ## Geobrugg AG
#  «It’s what you do with the collected data that matters.»
Jürg Atz, Head of Production, Geobrugg AG
###  The story in brief:
Geobrugg AG from Romanshorn has safety and innovation in the blood. That’s why the company depends on a cloud system landscape which unifies all devices and makes appealing data visualisations possible.
Geobrugg AG from Romanshorn (TG) develops and manufactures solutions to protect against natural hazards such as rockfalls, landslides or avalanches. The company also offers protection from all types of accelerating objects in mining and tunnelling, on race tracks, in manufacturing and elsewhere. As a business that produces globally, Geobrugg places great emphasis on internal processes. Back in the noughties, it already introduced a lean management strategy to reduce types of waste to a minimum. By employing this tactic, the company created the right foundation for later digitalisation steps – and today benefits from lean processes at all levels.
«The data is updated in real time, and the painstaking manual Excel maintenance of the past can now be completed with a few clicks.»
Jürg Atz, Head of Production, Geobrugg AG
##  About Geobrugg AG
* Industry: Steel processing industry
* Produced at seven locations spread across all continents
* Employees: 370
##  About the project
* Comprehensive data cockpit of all production sites and machines
* Integrated complete solution with customisation and flexibility based on low-code and Microsoft Power Platform
* 15% increase in efficiency and quality
###  The products used
##  Microsoft Azure Cloud
Leverage Microsoft Azure Cloud with Swisscom as your Cloud Computing partner: we offer consulting, implementation, operation, reselling/support.
Go to offer
##  Microsoft Power Platform
With the Microsoft Power Platform, you can take advantage of the many benefits of Microsoft Teams and create your own low-code applications without in-depth IT or coding knowledge.
Go to offer
##  Digital Manufacturing
Inspire your customers with new data- and software-based services. Analytics, big data and AI provide valuable insights into your customers.
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###  Challenge:
Geobrugg AG produces safety systems at its worldwide locations. Until recently, all machine data reporting was done using countless Excel spreadsheets; this was error-prone, time-consuming and no longer up-to-date. The new objective was to create a cloud-based central database that would store the most accurate performance and defect data for every machine and standardise it for analysis and visualisation. To centralise the reporting, it was also necessary to integrate data from machines that are not connected to the network.
###  Solution:
The innovation-driven company strived for quick and effective implementation. In close cooperation with Swisscom and thanks to its expertise, a low-code app was developed using Power Apps within a very short time. The app simplifies the collection of offline machine data and enables fully automatic upload of online machine data to the Azure Cloud. Integrated validation prevents incorrect entries, thus increasing data quality. Power BI is used as the front end and for the visualisation ​of the aggregated and processed data.

text: «We are much better able to control our production costs thanks to the data analysis, and we can see 24/7 which machine is producing what kind of output.»
Jürg Atz, Head of Production, Geobrugg AG
Time-consuming manual Excel maintenance is also a thing of the past: reports can now be prepared with just a few clicks and the data is updated and visualised in real time. The rapid availability of data has decisive advantages for maintenance. Unplanned machine downtimes are detected within seconds and the causes are determined with just a few clicks. Problems are solved faster and output is increased. Additionally, management benefits from key figure assessments that are attractively structured and, with each international roll-out, from an improved foundation for investment and decision-making.
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## Modular cybersecurity solutions
# Cybersecurity Services for all your security needs
Swisscom’s Cybersecurity Threat Radar informs you of the threats you have to take into account within your IT security strategy.
Download Threat Radar
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Companies are becoming increasingly digital and networked. This creates new business models and efficiency improvements but also new areas of attack. Cybercriminals are becoming more professional and better armed, while businesses are contending with cost pressures and a shortage of skilled ICT security professionals. In this situation, you need Managed Security Services, providing round-the-clock professional protection.
### Cybersecurity solutions for specific needs
Technological change, with the hybrid cloud infrastructures it brings, is not the only thing challenging cyber defences. Regulations, compliance requirements and more rigorous data protection legislation all increase the demands placed on IT security. Customised, industry-specific cybersecurity solutions have a part to play in ensuring a company’s security posture, even under these new conditions.
million US dollars was the average cost of a data breach in 2021.Source: IBM Study: Report into the Costs of a Data Breach, 2021
of Swiss companies considered cyber risks their biggest concern for 2022.Source: Allianz Risk Barometer, 2022
reports of cyber attacks were received by the National Cyber Security Centre (NCSC) in 2021, twice as many as in 2020.Source: NCSC Report 2021
Better safe than sorry: our Cybersecurity services
As the largest and multi-award winning provider of Managed Security Services, Swisscom offers you an extensive portfolio giving you holistic protection. Take a modular and tailored approach to minimise the IT risks in your key company divisions.
## Threat Detection and Response
Respond professionally to security incidents, from analysis to incident response.
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## Network and Cloud Security
Protect hybrid infrastructures and networks with a Zero-Trust approach.
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## Data and Content Security
Ensure transparency and the compliant protection of your sensitive data and prevent data loss.
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Benefit from comprehensive protection for your endpoint devices and secure access to applications.
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## Security Consulting
Take advantage of our security experts’ broad expertise to plan your IT security.
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Our Cybersecurity Services in brief
A brief overview of our Managed Security Services
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Why Swisscom is the right Cybersecurity partner
#### Comprehensive expertise
When protecting your infrastructure, benefit from the broad specialist knowledge of our 300 cybersecurity professionals.
#### Proven experience
More than 1,000 Swiss enterprise customers have already placed their trust in our cybersecurity solutions.
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#### Cybersecurity is changing
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text: #### Based in Switzerland
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#### IT security for maintaining a good reputation
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#### IT security beyond the perimeter
Find out the approaches to take to secure applications and data beyond the traditional perimeter.
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#### How ‘assume breach’ is changing the strategy
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The independent market research company ISG evaluates the leading Swiss security providers in its annual studies. Swisscom is once again the leader with an attractive and comprehensive portfolio.
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# Roman Siegenthaler
## Student PiBS Informatik
Swisscom AG
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text: # Consulting & project management
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Together, we bring together content, infrastructure and digital solutions to provide a total experience, creating unforgettable experiences for your visitors.
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## As individual as your event
As a company, you want to bring your brand to life at events and incorporate these events as seamlessly as possible into your brand communication, all using the latest digital solutions. We therefore offer you a pool of experts in concept design & dramaturgy, event internet & networks, video production & live streaming as well as attendee & ticket management.
### Efficient
Interdisciplinary and holistic from project planning through to completion – we keep time and costs under control.
### Tested
Offering proven expertise and services, we have been firmly established on the Swiss and international markets for more than 10 years.
### Independent
We provide a free choice of partners to offer the best possible value.
## A competent partner throughout all project stages
### Requirements analysis
In the first step, we work with you in an initial meeting or workshop to clarify your goals, your messages and your strategy.
### Concept phase
We transform your goals, messages and strategy into a story to create an overall experience and determine the necessary infrastructure.
### Solution design & planning
A final technical and implementation solution is then defined on the basis of the developed concept.
### Implementation and realisation
We bring in your and our partners and implement the project together.
### Project completion & debriefing
We conduct a review together with you. A report is then created based on the gathered data and used to analyse the success or failure of the project.
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text: Tips for getting by on 5 GB
#####  Keep track of your data use
Use an app to monitor your data use. You will then see how much data you use for different activities and be able to adjust your usage accordingly.
#####  Use WLAN
Connect to a WLAN whenever available, especially your home network. This will avoid wasting data for downloading content that you could download over the WLAN.
#####  Avoid streaming in HD
Streaming HD videos uses up a lot of data. If you are not connected to a WLAN, then you should avoid this. Instead, choose a lower resolution or download videos when connected to the WLAN.
#####  Deactivate automatic app updates
Automatic app updates can cause high data use. Deactivate automatic app updates and update your apps manually, when connected to the WLAN.
#####  Use data compression
Some browsers and apps offer data compression options that allow you to save data. The Data Saver function in Chrome, for example, allows you to compress data to reduce data use.
#####  Use offline mode
Some apps, such as music or navigation apps, offer an offline mode. This can help to save data while on the move.
#####  Avoid downloading big files.
Don’t download any big files, such as films or TV series. Instead, choose small files or download when connected to the WLAN.
#####  Check your e-mail settings
Check your e-mail settings and reduce the number of automatically synchronised e-mails. This will help to reduce ongoing data use.
#####  Close apps when not in use
Close any apps that you do not need. Apps can run in the background, using data without you realising.

text: Olivier Anthamatten
Head of Business Development
Olivier Anthamatten from the Valais has been a member of Swisscom Broadcast’s Management Board since 2007 and promotes new business opportunities. Before joining Swisscom Broadcast in 2005, he previously headed up Swisscom’s international network business. He has a Master’s degree in Microengineering from the Federal Institute of Technology Lausanne.
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TrustRelay, ein weiterer Schritt in die Zukunft - getIT
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# TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
Lukas Hohl und Jorge Alvarado haben gemeinsam TrustRelay gegründet. In diesem Interview erzählen die beiden Founder interessante Details aus dem Prozess mit Swisscom Kickbox. Nach dem erfolgreichen Abschliessen der Red- und BlueBox konnten sie Anfang dieses Jahres die GoldBox entgegennehmen. Das Spin-off von der Swisscom bietet ihnen neue Möglichkeiten und öffnet weitere Türen in der Startup Welt.
Noël Gygax, Mediamatiker 3. Lehrjahr
24 April 2023
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Mit einem innovativen Design erscheint die Webseite von TrustRelay online. Dort ist es möglich, die Dienstleistung kostenlos zu testen. TrustRelay soll den sicheren Datenaustausch zwischen diversen Organisationen vereinfachen, ohne dabei die Privatsphäre der beteiligten einzuschränken. Firmen, welche mit externen Partnern zusammenarbeiten, können dank TrustRelay einen weiteren Schritt in eine digitale Zukunft machen.
## Lourdes: Lieber Lukas, lieber Jorge danke, dass ihr euch die Zeit genommen habt. Erzählt doch zu Beginn wie ihr auf die Idee von TrustRelay gestossen seid?
Jorge: Begonnen hat alles mit der Security Campaign. Ich war in der Rolle als Head of Blockchain Technology tätig und habe verschiedene Technologien mit Blockchain verbunden. Eine dieser Technologien war IoT. Mit dieser war es möglich, Secure Wallets zu erstellen. An diesem Punkt habe ich mir die Frage gestellt, ob wir nicht ein ähnliches Produkt benötigen, um verschiedene IoT Devices zu verbinden. In der Zwischenzeit hat Lukas interne und externe Kontakte gesucht, um Feedback für die Idee zu erhalten. Durch diese Rückmeldungen haben wir realisiert, dass unser Hauptproblem nicht das IoT Device ist, sondern die Daten, welche das IoT Device generiert. Die nächste Frage, welche wir beantworten mussten war, wie können wir Daten zwischen verschiedenen Firmen austauschen. Aus diesem Grund haben wir uns auf den Austausch von strukturierten Daten spezialisiert.
## Lourdes: Wie hat sich eure Idee seit dem Start entwickelt?
Lukas: Das Fundament unserer Idee ist gleich geblieben, jedoch haben haben wir diverse Iterationen hinter uns, um den Produkt-Market-Fit zu finden.
## Lourdes: Gibt es ein bestimmtes Highlight von eurem Weg mit Kickbox?
Lukas: Swisscom hat es uns ermöglicht, Teil der Innosuisse zu sein. Das hat viel Aufmerksamkeit generiert. Wir haben das Interesse der Stadt Luzern und weiterer Daten-Experten geweckt. Dieser Schritt war sehr wichtig für die Entwicklung von TrustRelay.
## Lourdes: Welches Lowlight bleibt euch in Erinnerung?
Lukas: Der erste Moment, als wir gesehen haben, dass andere Firmen ähnliche Ideen haben, war sehr frustrierend. Es hat uns aber gezeigt, dass unser Produkt eine gewisse Relevanz aufweist. Wir hatten die Bestätigung, dass wir an einem zukunftsweisenden Tool arbeiten. Lowlights im Allgemeinen gehören allerdings zum Startup Leben dazu - sie kommen alle paar Tage vor.
Jorge: Zusätzlich war es schwierig, Personen in der Swisscom zu finden, welche über das technische Know-how im Bereich Confidential Computing verfügen. Deswegen mussten wir uns oft mit vielen verschiedenen Personen austauschen.
## Lourdes: Welche spezifischen Learnings könnt ihr aus dem Kickbox Abenteuer mitnehmen?

text: Jorge: Zusätzlich war es schwierig, Personen in der Swisscom zu finden, welche über das technische Know-how im Bereich Confidential Computing verfügen. Deswegen mussten wir uns oft mit vielen verschiedenen Personen austauschen.
## Lourdes: Welche spezifischen Learnings könnt ihr aus dem Kickbox Abenteuer mitnehmen?
Lukas: Mit der einfachen Frage, welches Problem unser Produkt genau lösen würde, standen wir bei einer Präsentation erstmals etwas überfordert da. Wir haben vor lauter Überzeugung vom eigenen Produkt die wesentlichen Fragen vernachlässigt. [Lacht]
## Lourdes: Wenn ihr in die Zukunft blickt, was sind die nächsten Schritte?
Jorge: Wir arbeiten momentan an der Kommunikation für die Veröffentlichung von TrustRelay. Dazu suchen wir kontinuierlich nach neuen sinnvollen Anwendungsmöglichkeiten.
Lukas: Ich freue mich auf weitere POC’s und Kunden. Nicht wegen dem finanziellen Ertrag, sondern zu sehen, dass unser Produkt am Markt funktioniert. Als Entrepreneur träumt man seit dem ersten Tag von diesem Moment.
## Lourdes: Wie würdet ihr eure Reise in einem Bild darstellen?
Jorge: Ich mag die Visualisierung von einem Bambus. Es dauert 2 Jahre bis die ersten Wurzeln wachsen, danach wächst die Pflanze mehrere Meter in einem halben Jahr. Man hofft bei der eigenen Idee auf ein möglichst schnelles Wachsen, dafür braucht es die starken Wurzeln. Sie sind die Basis für jedes Startup.
Lukas: Normalerweise habe ich immer ein Bild im Kopf, welches komplexe Themen simpel visualisiert. Doch jetzt bin ich gerade etwas überfordert mit dieser Frage. [lacht]
## Lourdes: Vielen Dank für das tolle Gespräch und die spannenden Einblicke in den Prozess von TrustRelay. Wir wünschen euch beiden alles Gute auf dem zukünftigen Weg.
Das sollten Entrepreneur*innen auf ihrer Reise mitbringen!
* Ein gutes Netzwerk.
* Immer wieder Aufstehen und den Kopf nicht hängen lassen. Du und deine Idee muss am Überleben bleiben.
* Deutlich genug sein und die Überzeugung deiner eigenen Idee nicht verlieren.
* Arbeiten im Team ist wichtig, einander vertrauen und sich in den Fähigkeiten ergänzen. Verschiedene Menschen helfen dem Entwicklungsprozess.
## An article by:
Noël Gygax
Mediamatiker 3. Lehrjahr
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text: Envisioning-Workshop
###  Analysis of initial situation and definition of direction
#### In a free, half-day workshop, discuss possible directions with our experts.
Our Envisioning offer includes:
* On-site tour of your production location with experts
* Analysis of challenges and inspiration for solutions
* Initial analysis and proposal for decision on direction

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# Swisscom Opticallink Services
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| Bandwidths of as much as 100 Gbps
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| As much as 99.99% availability possible
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#  The data transmission service in the gigabit range that meets even complex requirements
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Opticallink Services transport your data in the super-fast gigabit range: in-house (LAN), between your locations (WAN) and in server environments (SAN). All of your information, especially time-critical information, is available to you without interruption.
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###  These are Swisscom Opticallink Services
* The super-fast data transmission service from Swisscom with optical-fibre technology (fibre)
* Data transport for the widest range of applications in the areas of LAN Service, Data Center, Switched Data Service and Synchronous Transmission Service
* Thanks to a full-throughput gigabit Ethernet channel, time-critical data is available in your company’s networks throughout Switzerland
* End-to-end monitoring and management by the Swisscom Network Management Center
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###  Your advantages
* Data transport in the gigabit range for high demands
* Availability of 99.95%, availability of up to 99.99% possible
* Highest level of network quality and maximum failsafe performance
* Various applications (SAN, LAN, WAN)
* Security thanks to professional end-to-end monitoring and management
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Opticallink Service
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###  This is what our customers are saying
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##  «Swisscom has mastered a highly complex task, demonstrating entrepre neurial initiative and in novative strength in the process. We were able to reduce the interruption risk significantly.»
Read more

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Head of Business Development & Projects
Entris Banking Ltd.
#  With RPA you can easily and efficiently eliminate media breaks instead of implementing fixed interfaces. With the cloud approach, RPA also pays off for small and medium-sized companies.
Facts & Figures
March 2020
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Company Facts:
Company: Entris Banking Ltd.
Industry: Banking Services
Number of employees: 55
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Project Facts:
* Automation of recurring routine tasks by software robots
* Automatic transfer of trades from a trading system to the core banking system
* Regulatory separation from trading to back office implemented
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Robotic Process Automation at Entris
Thanks to the versatile offer in the Business Process Outsourcing (BPO) field, regional and cantonal banks can outsource large parts of their back office and support processes to Entris Banking. This includes the areas of payments, means of payment, investments, provisions, asset liability management (ALM) as well as risk and regulation management.
With its central bank function, Entris Banking also provides its customers with access to the money and capital markets (foreign exchange trading) and optimises capital deployment, costs, earnings and risks. Due to its size, however, the bank cannot operate its IT systems and processes entirely on its own.
Challenge
Entris Banking uses a trading system in addition to the core banking system. Among other things, currency trades are recorded and settled here. Due to the separation of trading from the back office for regulatory reasons, these trades previously had to be transferred manually to the core banking system. This was time-consuming and implies the potential for errors in the manual transfer of the current values.
Due to the cost and time pressure, there is a clear need to automate manual procedures and processes. In addition, such recurring tasks must be performed accurately and without errors. However, only limited means are available for their automation.
Solution
Robotic Process Automation (RPA), a Managed Service from Swisscom, is now taking over this task. Instead of manual input, the trades made are automatically booked by a software robot in the core banking system. This saves several 100 hours per year of manual work which is now done error-free and more cost-effectively. By using the Shared RPA Platform, Entris Banking can also save license costs and does not have to take care of its operation itself.
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Benefits
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Focussing onto the core business
Thanks to the use of RPA, the company can focus more on its core business.
Less administrative effort
Staff deployment is now more flexible, and processes have been made more efficient.
Pushing digital innovations
With RPA, Entris Banking takes another step towards digitalisation and improves the quality of its services.
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#### When robots rationalise routine work
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#### Robotic Process Automation
Standard processes in companies can be automated easily and effectively. Get to know the advantages of RPA and find out where RPA can be used.
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#### Robotic Process Automation

text: Pushing digital innovations
With RPA, Entris Banking takes another step towards digitalisation and improves the quality of its services.
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#### When robots rationalise routine work
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Introduction to RPA
#### When robots rationalise routine work
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#### Robotic Process Automation
Standard processes in companies can be automated easily and effectively. Get to know the advantages of RPA and find out where RPA can be used.
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#### Robotic Process Automation
Standard processes in companies can be automated easily and effectively. Get to know the advantages of RPA and find out where RPA can be used.
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Predictive Analytics
#### How companies generate added value with Predictive Analytics
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#### How companies generate added value with Predictive Analytics
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text: Posted on 21\. November 2022Text: Felix Raymann | Media: Swisscom
The clock is ticking for the switch to SAP HANA technology. At the same time, many companies need to plan the migration of their IT systems to the cloud. It’s worth combining these two steps to take advantage of SAP S/4HANA and all the benefits of the cloud.
Operating the SAP landscape in the cloud has a lot of advantages on several different levels: infrastructure can be used with flexibility and services can be adapted at short notice; applications always work on state-of-the-art hardware in secure data centres. Services can be billed by the minute (pay-per-use). In addition, the company’s own personnel resources are spared, as the specialists at hyperscalers and service partners take care of the management and are thoroughly familiar with the constant stream of new innovations and services available in their cloud.
> ‘If a company has to switch to HANA technology in the near future and plans to switch to the cloud, the greatest benefits can be achieved by switching to the HANA database immediately after the cloud migration.’
>
> Omar Bumann, Head of Business Applications at Swisscom
##  **Hardware modernisation and security measures for the SAP system**
The in-memory technology of SAP S/4HANA requires appropriately certified hardware to operate in its own data centre and is therefore incompatible with existing hardware. The on-premises switch to HANA is therefore only possible with new hardware. ‘Even with a smaller data centre, this not only means a large investment but also expensive installations, while the old systems still need to work productively for operational processes,’ says Omar Bumann, Head of Business Applications at Swisscom. There are also corresponding tests that need to be carried out for the applications as well as backups to the new hardware.
This will require significant investment and effort, says Omar Bumann. ‘And there’s also the certain knowledge that the hardware will last for a maximum of five years before it has to be renewed due to the development cycles or expanded or resized in the event of changes in the company. On-premises installations also involve complex security measures that require a great deal of expertise and a lot of staff. There are a lot of companies that invest a huge amount of resources in the security of their systems without ever reaching the security level of a hyperscaler. And all this without any real added value for the business,’ adds Omar Bumann.

text: All of this is completely different when SAP systems are used in the public cloud. This creates added value, as you can switch to new, more efficient and potentially cheaper hardware within the cloud at any time via lift & shift. ‘In addition, a change can be made in a few hours or days, whereas this can take several months with a company’s own hardware – especially since the delivery times for companies for the required servers are currently around 6 to 14 months longer than they were a few years ago,’ says Omar Bumann.
> ‘One of our customers – an insurance company – has outsourced its main cloud load to Ireland. Because they create a backup in Switzerland every night, the solution is FINMA-compliant, cost-effective and secure.’
>
> Omar Bumann, Head of Business Applications at Swisscom
##  **The advantages of the cloud in a nutshell:**
###  **Flexible operation**
Cloud computing allows companies to remain flexible at all times, even when resource requirements fluctuate. Computing power and services can be scaled quickly even in more complex SAP systems with large changes in utilisation. New functionalities can be integrated within a short period of time without any need for installation. Thanks to the option for scaling, the system can grow or shrink with the business. Hybrid infrastructures can be used for operation as well as multi-cloud systems.
###  **Maximum security in the cloud**
Nowhere are IT systems better protected against data loss and cyberattacks than in the cloud. Hyperscalers work with state-of-the-art firewalls, strong data encryption systems and geo-redundant data centres. This enables them to guarantee smooth operation and a high level of data protection at all times.
### **Cost efficiency**
Thanks to simple scalability and the pay-per-use model, cloud operations don’t need to purchase and maintain a stock of infrastructure. The company is also not at the mercy of the current price increases on the free electricity market and does not have to protect its operations with its own UPS systems. Both Microsoft Azure and AWS offer the very best conditions in their European data centres (Regio Nord) – including maximum security and performance. The prerequisite for this is an ExpressRoute or a redundant VPN connection to Switzerland, which can be provided by the service partner or provider.
##  **Myths: Performance and data protection**
HANA technology offers the best possible performance for processing large volumes of data. ‘Many of our customers fear performance limitations when migrating to the cloud. But experience has shown that these fears are not founded in reality,’ says Omar Bumann. For example, a customer based in Switzerland migrated its CRM – which had long been its problem child – from a data centre in the Zurich area to the Azure cloud based in Ireland. ‘Today, the customer is very satisfied with its CRM, which has never worked as well and with as good a performance as it does now in the cloud.’

text: Bumann also puts concerns about data protection and data security into perspective. Even organisations with special security requirements, such as insurance companies, banks and healthcare companies, can rely on the public cloud. ‘One of our customers – an insurance company – has outsourced its main cloud load to Ireland. Because they create a backup in Switzerland every night, the solution is FINMA-compliant, cost-effective and secure,’ says Bumann.
> ‘The greatest flexibility and efficiency in the cloud can only be achieved if the systems are managed optimally. To achieve this, most companies need a strong partner with the necessary SAP and cloud expertise.’
>
> Omar Bumann, Head of Business Applications at Swisscom
##  **Specialists help to optimise cloud usage**
Switching to the cloud significantly reduces the workload of internal IT employees. Particularly in the current era of skilled labour shortages, these specialists are now able to focus more on their tasks and on further developing the business or systems. But it is precisely the SAP systems in the cloud that require professional management. Adjustments have to be made all the time – when new services become available, for example, or when processes change within the company, SLAs need to be updated or new locations need to be integrated. ‘When the hyperscaler offers new features that can optimise operations or make them more cost-effective, you shouldn’t wait,’ explains Omar Bumann. ‘But many companies aren’t focused on the regular monitoring of their cloud services, or they are faced with the challenge of correctly and efficiently interpreting the diagnostic tools required for optimal cloud operation.’
Regularly and correctly managing cloud services saves money. Extensive scaling options, such as those used in the event of an increase in data volume, can save a lot of money by changing the backup medium in good time. ‘However, this requires a constant awareness of the current options available to the cloud provider.’ This is why the service partner plays such a crucial role. Its specialists manage its customers’ systems and are thoroughly familiar with the current conditions of hyperscalers such as Microsoft Azure and AWS, which helps to ensure the optimal use of cloud infrastructures. What’s more, in times of skilled labour shortages, it is difficult for many companies to provide all the relevant skills in house. Outsourcing operational responsibility for cloud management to a partner also saves human resources.
> ‘Both Microsoft Azure and AWS offer the very best conditions in their European data centres, including maximum security and performance. This requires an ExpressRoute or a redundant VPN connection to Switzerland.’
>
> Omar Bumann, Head of Business Applications at Swisscom
##  **Migration to the cloud first, followed by transformation to SAP S/4HANA**

text: > ‘Both Microsoft Azure and AWS offer the very best conditions in their European data centres, including maximum security and performance. This requires an ExpressRoute or a redundant VPN connection to Switzerland.’
>
> Omar Bumann, Head of Business Applications at Swisscom
##  **Migration to the cloud first, followed by transformation to SAP S/4HANA**
A lot of companies have two major projects ahead of them: the switch to SAP S/4HANA and migration to the cloud. ‘If a company has to switch to HANA technology in the near future and is already planning to switch to the cloud, the greatest benefits can be achieved by combining these two steps,’ says Omar Bumann. After all, carrying out the transition in two separate, staggered steps clearly requires more resources, which hardly any company is able or willing to invest in today’s climate. The following approach is recommended: After moving to the cloud, the SAP systems are ready for an easy S/4HANA transformation. SAP S/4HANA will then be able to harness the huge innovative power of the constant stream of new services and features added by the public cloud providers, creating the ideal conditions even for complex applications with large amounts of data, artificial intelligence or the IoT.
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## Swisscom SAP Services
With seamlessly integrated solutions such as S/4HANA, Analytics Cloud and Customer Experience (CX), you put the customer at the heart of everything you do. We are on hand to support you with comprehensive, individual SAP consulting, application management and operation, leaving you free to focus on your customers.
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## Switch to SAP S/4HANA now
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## Hybrid, public, private: which cloud is right for my company?
The cloud offers undisputed advantages over a local data centre. But not all clouds are the same: they cover a wide range, from in-house operation…
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text: ## Hybrid Cloud Services & Multi Cloud Consulting
#  Achieve the optimal cloud strategy with Hybrid Cloud Consulting
Looking to harness the power of the cloud to help you keep pace with digitisation and innovation? Scalability, cost transparency and a fast response to load peaks and current demands are not just buzzwords for you; they are a necessity. Multi Cloud and Hybrid Cloud environments are the answer.
###  Get ahead with a competent Multi Cloud service provider
Taking advantage of the cloud offerings of different providers brings benefits for your business – but only if the different platforms interact seamlessly and the solutions meet your specific needs. Let experienced cloud experts from Swisscom show you how with expert Multi Cloud consulting. They also provide planning, implementation and support services for your company’s cloud solution.
##  Everything you need to know about Multi Cloud, Hybrid Cloud and Hybrid IT
There is no right or wrong choice for a cloud environment. It all depends on the needs of your business – hybrid forms are also an option.
####  Multi Cloud
In a Multi Cloud environment, your company has access to multiple cloud services from different cloud providers at the same time: e.g. Microsoft Azure and AWS.
####  Hybrid Cloud
In a Hybrid Cloud environment, your company uses a combination of Public and Private Clouds: e.g. Swisscom Enterprise Service Cloud and Microsoft Azure.
####  Hybrid IT
In a hybrid IT environment, an organisation provides and manages some IT resources in-house through its own data centre or that of a service provider, but also uses the cloud-based services of external providers.
64% of Swiss companies surveyed now use Multi Cloud models.
MSM Research, Multi Cloud Usage 2020
##  That’s why Swisscom is the right choice for your Multi Cloud projects
####  Experience
Active in the market since 2013. 500 cloud experts to support you.
####  Technology and partnerships
Strategic partnerships with leading international cloud providers.
####  Complete solution portfolio
Consulting, planning, implementation, operation and support from a single source.
##  Discover the possibilities of Multi Cloud
##  No-obligation advice
How can we support you in your Multi Cloud projects?
Contact us
##  Swisscom’s cloud offering
We have a multifaceted, comprehensive range of services to offer the specific support you are looking for. Some of our solutions are featured below and you can find the full portfolio here.
###  Enterprise Service Cloud
IaaS, entirely in Switzerland: secure hybrid cloud storage with data stored in Switzerland.
Find out more
###  Dynamic Computing Services
Servers, storage, data centres and managed services from the Swisscom Cloud.
Find out more
###  Application Cloud
Scale innovative applications to your needs within minutes.
Find out more
###  Cloud Native with Swisscom
Take full advantage of containers and Cloud Native.
Find out more
###  Amazon Web Services (AWS)
Use cloud infrastructure, PaaS and SaaS services from the AWS Hybrid Cloud.
Find out more
###  Microsoft Azure by Swisscom
Microsoft’s cloud adapts flexibly to your business and its needs.
Find out more
##  Want to find out more?
####  Overview: Reliability Management
* Download Factsheet

text: ###  Application Cloud
Scale innovative applications to your needs within minutes.
Find out more
###  Cloud Native with Swisscom
Take full advantage of containers and Cloud Native.
Find out more
###  Amazon Web Services (AWS)
Use cloud infrastructure, PaaS and SaaS services from the AWS Hybrid Cloud.
Find out more
###  Microsoft Azure by Swisscom
Microsoft’s cloud adapts flexibly to your business and its needs.
Find out more
##  Want to find out more?
####  Overview: Reliability Management
* Download Factsheet
####  SLI/SLO: Service Level Indicators / Objectives Definition
* Download Factsheet
####  ARR: Application Reliability Review
* Download Factsheet
####  SLI/SLO Training
* Download Factsheet
####  Monitoring & Event Management Design Review
* Download Factsheet
####  Event Support
* Download Factsheet
Study
####  MSM study: Multi Cloud Switzerland 2020
Insights into ICT operations and Multi Cloud at Swiss companies.
* Go to free download
White paper
####  Managing Multi Cloud: the most important aspects
How to meet the challenges of Multi Cloud management.
* Go to free download
##  Latest articles on Multi Cloud & Hybrid Cloud
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##  Our partners
Our partner ecosystem is an important part of our portfolio. We can only provide the end-to-end support you need for your projects by working together with our partners.
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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1. Blockchain
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3. __ Forgery protection of e-debt collection statements
Digital transformation in dunning and debt collection
# Forgery protection of electronic debt collection statements
Collecta develops software for the electronic handling of the debt collection process and everything that goes with it. With the platform Betreibungsschalter-Plus.ch, it now offers electronic debt collection statements with the blockchain seal. This allows the recipient to check the authenticity of the statement with just a few clicks. In the following interview, Collecta CEO and founder Giovanni Borrelli explains why this service is so important.
Anja Piegai, Marketing Lead
18 November 2021
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Whether you are looking for a flat or applying for a mortgage, in Switzerland you have to present a debt collection statement. In most cases, a copy is no longer accepted because it can be easily forged. This is not the case with the electronic debt collection statement from Betreibungsschalter-Plus.ch, which is provided with an electronic, blockchain-based seal. This guarantees that the recipient is protected from forgery.
Giovanni Borrelli talks to Anja Piegai about the advantages of verifiable debt collection statements.
What is Collecta's mission and what are your goals?
Collecta develops software for the electronic handling of the debt collection process as well as the upstream and downstream processes, for example dunning or the management of certificates of unpaid debts. The aim is to automate and simplify these processes and to handle them online. We enable private individuals as well as companies to obtain a debt collection statement electronically or to initiate a debt collection online.
As part of its e-government strategy, the government has created "eSchKG", a transmission platform for debt collection offices. We offer the connection to "eSchKG" on the company side with a cloud solution that can be flexibly adapted to the needs of the customer. Our claim is to be innovative and at the forefront of technology. That is why we are in a lively exchange with customers, municipalities, cities, the "eSchKG" developer group, partners, etc.
Which customer needs do you currently cover?
Our clients want inexpensive, efficient and secure processes. We meet this need in debt collection. Our clients can handle the entire debt collection process electronically, automatically and in connection with their existing system.
For private individuals and SMEs, we offer an online platform through which debt collection statements can be obtained or individual debt collections can be processed - cheaply and easily, without a debt collection agency. On the corporate side, we provide Collecta eSchKG-Services, a software solution to handle the entire debt collection process electronically.
Since September, you have been offering debt collection statements with the blockchain seal as a new service. What does this service include and what advantages does it offer customers?

text: Since September, you have been offering debt collection statements with the blockchain seal as a new service. What does this service include and what advantages does it offer customers?
Debt collection statements can be obtained electronically via Betreibungsschalter-Plus.ch. Verifiability is a prerequisite today, as debt collection statements are also falsified. That is why recipients such as real estate companies or banks systematically check the statements. Swisscom's blockchain solution simplifies this process. The recipient of a sealed statement can check the authenticity with just a few clicks.
«There is a high level of trust in our sealed debt collection statements, as Swisscom is a trustworthy provider behind this electronic seal.»
Likewise, the acceptance of a digital statement increases, as Swisscom and Swiss Post guarantee additional security as operators of the blockchain cloud.
Will the debt collection statement still be available on paper? Can it be verified in the same way as the digital statement?
Yes, the statements from Betreibungsschalter-Plus.ch are delivered in pdf format and can be printed out at any time. In addition to blockchain technology, our statements also have a verification code which can be checked via our website.
Who can verify the debt collection statement?
Any recipient of a debt collection order.
Why is the security provided by a blockchain seal so important?
The technology is forward-looking. When an independent third party confirms a document, trust is increased. This is particularly the case with Swisscom, as its credibility - due to the Confederation's majority shareholding - remains high.
How did the collaboration with Swisscom Blockchain come about?
We are very innovative with the Zug debt collection office. And so it was also the city of Zug that approached us and suggested using blockchain technology. All customers of a debt collection statement, both at the City of Zug and at Betreibungsschalter-Plus.ch, now benefit from this.
Are there similar offers in Switzerland and how do you distinguish yourself from them?
We are the first providers of blockchain-sealed debt collection statements. But Betreibungsschalter-Plus.ch offers much more than just statements. Our offer covers the entire process of debt management: from reminders, credit checks and debt collection to certificates of unpaid debts. The entire process is electronic and automated, both for private individuals and SMEs. Moreover, no platform offers so much knowledge free of charge.
What plans do you have for the future?
We attach great importance to usability and automation as well as a good cost-value ratio for our customers. Our future offers will also go in this direction.
## Collecta
Collecta AG, founded in 2002, is a software and service provider for digitalised debt collection. On the one hand, it operates the platform Betreibungsschalter-Plus.ch, which provides automated services such as obtaining debt collection statements or electronic debt collection for private individuals and SMEs. On the other hand, Collecta also covers large institutions such as hospitals, banks, cities or cantons with its debt collection software Collecta eSchKG-Services.
Learn more

text: ## Collecta
Collecta AG, founded in 2002, is a software and service provider for digitalised debt collection. On the one hand, it operates the platform Betreibungsschalter-Plus.ch, which provides automated services such as obtaining debt collection statements or electronic debt collection for private individuals and SMEs. On the other hand, Collecta also covers large institutions such as hospitals, banks, cities or cantons with its debt collection software Collecta eSchKG-Services.
Learn more
Electronic Seal
The blockchain-based electronic signature for documents.
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## Contact us
### Address
Swisscom Blockchain
Konradstrasse 12
8005 Zurich
Go to the contact form
## About Giovanni Borrelli
Giovanni Borrelli has been Managing Director and main shareholder of Collecta AG since 2007. Before that, he worked as an entrepreneur and consultant for over 20 years. The focus of his work was IT consulting for accounting as well as corporate development and restructuring. Giovanni Borrelli holds a federal diploma in accounting and controlling.

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# Ready for Swisscom
What you do is who we are.
__Design your working day
__Be at the front
__Develop your potential
__Make a difference
Benefits | Locations | Careers | Contact
##  Design your working day
At Swisscom, we work smart. In other words, we work flexibly as a networked team, treating one another with trust and mutual respect. Our diverse workforce helps to shape this culture with our own individual styles and personalities. This includes taking personal responsibility for organising your own day-to-day work.
Swisscom Spirit (2:56)
Why you are ready
You want to put things in motion.
Break new ground.
You want to see – and do – things differently.
You want to discover. And drive things forward.
You want to get involved. And play your part.
You want responsibility. To grow in your career.
Flexible working
Nevertheless, the working world of the future challenges us all. That's why we want to take advantage of the opportunities offered by the networked world with home office options. At the same time, for a strong corporate culture and also for the integration of new employees into the teams, we envisage employees working at least two days a week in the office.
The same applies for our working models: we offer the flexibility and security you need as an employee. Together, we will find a solution to suit you. Whether it’s part-time work in a job share, extra days’ leave or a temporary reduction in your workload to care for loved ones.
Swisscom Diversity (1:56)
Diverse environment
Swisscom embraces diversity and boasts a gender-diverse workforce of 19,000 from different generations and around 90 nations. Our informal working environment is unique. We cultivate a culture where everyone is treated equally. We take the same approach to employee performance and development, focusing on the individual strengths of the employees – out of conviction.
Did you know? At least one per cent of our jobs are reserved for people with physical or mental impairments.
Learn more
##  Get ahead with the latest technologies & methods
Many of Swisscom’s divisions have had an agile organisation since 2011. We work in interdisciplinary teams and adaptive structural and process organisations, which enables us to adapt quickly to the market situation and current customer needs. That makes us one of the early adopters of pioneering technologies and methods.
Business Exploration with Kathrin Hösli (2:14)
Product Development & Experience Design (2:18)
Swisscom DevOps Week – A review (2:03)

text: Many of Swisscom’s divisions have had an agile organisation since 2011. We work in interdisciplinary teams and adaptive structural and process organisations, which enables us to adapt quickly to the market situation and current customer needs. That makes us one of the early adopters of pioneering technologies and methods.
Business Exploration with Kathrin Hösli (2:14)
Product Development & Experience Design (2:18)
Swisscom DevOps Week – A review (2:03)
Interview with CEO Christoph Aeschlimann (2:48)
## Innovation is the key to success
At Swisscom, we focus on seven fields of innovation: Network and Infrastructure, Internet of Things (IoT), Analytics and Artificial Intelligence (AI), Security, Entertainment, Lean Swisscom and Digital Business. Open Innovation and interaction with our stakeholders are integral to our innovative approach.
Learn more
##  Develop your potential
Our topics, projects and areas of focus are as diverse as our employees. This broad spectrum opens up countless possibilities for you. For your work and also for planning your next career step. The same applies to your training and further development: you are free to design your learning path yourself or in cooperation with your team. Swisscom offers you the opportunities. Be in the driver's seat.
Shape your career
With our internal, temporary assignments, you have the freedom to gain experience in other teams and areas. Projects for which you can apply are advertised on our Marketplace. You can also use Kickbox to launch ideas for new Swisscom products and services at any time. You will be CEO of your idea and will be provided with a starting budget, coaching and 20% working hours.
This gives you an insight into new topics and additional opportunities for on-the-job training.
Kickbox (1:56)
High up (0:58)
Personal development
As a Swisscom employee, you are entitled to at least five working days per year for your personal and professional development. In fact, this is enshrined in the collective employment agreement (CEA). We provide a comprehensive range of training and learning opportunities through One Swisscom Academy and external partners. We also focus on collaborative learning. In formats such as the DevOps Mastery Fridays, our employees benefit from each other’s extensive expertise, helping one another progress. Did you know? We won the gold medal in two categories at the Brandon Hall Group Excellence Awards.
Talent development
What do we do with all that potential, expertise and ambition? We pool it and develop it in special talent courses. In this case, too, you are expected to take the initiative: you can nominate yourself as a talented and motivated employee.
After passing the selection process, your supported journey begins. For twelve months, you will undergo intensive personal and career development training. Regular alumni events are also held after completion of the talent development course.
##  Make a difference

text: After passing the selection process, your supported journey begins. For twelve months, you will undergo intensive personal and career development training. Regular alumni events are also held after completion of the talent development course.
##  Make a difference
At Swisscom, you will work at one of Switzerland’s most sustainable companies. The principle of fairness always applies in everything we do and every decision we make. This also means that we take responsibility for a sustainable future; as an employer and as a company. As do Swisscom employees; e.g. by taking part in our Give&Grow programme, which every year dedicates several hundred days of volunteering to people & the environment.
* ## Sustainable company
We take responsibility for a sustainable future. For the environment, for society. And we are very successful in this: in 2020, we were named the world’s most sustainable company in the telecommunications industry.
Find out more
* ## Sustainable employer
We take our responsibility seriously; at every level. From offering ongoing training to our employees to fair terms and conditions of employment, advanced ways and models of working, health promotion, diversity, inclusion and equal opportunities.
Go to Sustainability Report
* ## Ethics & CR Governance
We are committed to our sustainability and extensive ethical obligations. For example, we are involved in the areas of artificial intelligence and ethics, protection of minors in the media and ensure a fair supply chain throughout.
Learn more
Play instead of writing an application
Play and win a job interview.
To the Hero City
## Your benefits
At Swisscom, you will find a modern working environment with a number of attractive benefits for you as an employee.
* Fair salary system
We provide a fair salary that is in line with the market. Our transparent salary system is based on the achievement of common, uniform goals. You also benefit from the progressive employment conditions of the Swisscom Collective Employment Agreement (CEA) or progressive employment conditions for managers.
Generous social benefits
Swisscom offers you a well-developed pension plan with individual savings options. Our pension fund comPlan is regularly awarded top marks in independent evaluations. Your entire salary is covered, including the performance-related component. We also assume the entire cost of disability and death insurance. We guarantee a comprehensive continuation of salary payments in the event of illness or accident.
* Attractive fringe benefits
As a Swisscom employee, you are entitled to discounts on our products and services. You also benefit from employee special offers, with discounts on sports equipment, electronics, furniture and much more. You also pay less for travel cards for use on public transport. And our staff restaurants serve healthy, low-cost meals.
Flexible working models

text: * Attractive fringe benefits
As a Swisscom employee, you are entitled to discounts on our products and services. You also benefit from employee special offers, with discounts on sports equipment, electronics, furniture and much more. You also pay less for travel cards for use on public transport. And our staff restaurants serve healthy, low-cost meals.
Flexible working models
We will support you in achieving a good work/life balance to help you stay healthy, motivated and full of energy in the long term. With flexitime, part-time, part-time taster, job sharing or remote working, we take your individual circumstances into account. And because sometimes you need a little extra time off, you can easily buy up to two weeks of extra leave per year or apply for unpaid leave.
* Work & family
In your child’s first year of life, you are entitled to 18 weeks of maternity leave or three weeks of paternity leave plus one month of unpaid leave. We also offer comparatively high child and training benefits. Our Childcare programme can provide support with childcare issues. And with Work & Care, we enable you to care for sick relatives.
Mind & body
At Move!, you have an opportunity to take part in many different sports, culture and health activities, including as a coach. And every two years, we host the Swisscom Games for our employees. We also run our own competence centre for prevention, health and social issues. This is the place to come if you require information or professional support for private or professional issues.
* Training & development
As a CEA employee of Swisscom, after your one-year anniversary with the company, you are entitled to at least five working days per year for further training. In association with this, we offer a comprehensive programme of internal and external training. We are also constantly establishing new learning and development opportunities in order to support the marketability of our employees and their lifelong learning.
Dialogue not monologue
At Swisscom, we cultivate and promote an open culture of communication and feedback. With internal surveys, transparent team feedback rounds and an open comments and blogging function on the intranet, Swisscom ensures that everyone has a say. As an employee of Swisscom, you actively participate in this constant dialogue. With our Swisscom Talks, you can even take part in a live chat with members of the Group Executive Board.
## We are accredited
* * *
## Swisscom locations
You will find your Swisscom location on the interactive map. If your role permits, you can also choose your preferred working environment.
* Co-Working Spaces
For innovators, creators and everyone who likes to work with others.
* Flexible Spaces
Flexible workspaces for those who want to work creatively and with focus.
Alternatively, work anywhere
Work wherever you like: on the train, at home or in a café.
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.

text: * Co-Working Spaces
For innovators, creators and everyone who likes to work with others.
* Flexible Spaces
Flexible workspaces for those who want to work creatively and with focus.
Alternatively, work anywhere
Work wherever you like: on the train, at home or in a café.
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies
## Keep in touch
Here you’ll find all the answers you are looking for. Satisfy your curiosity and interests and learn more about working at Swisscom.
Contact our recruitment team
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## Risk, compliance & security for banks
# End-to-end compliance thanks to our banking security services
Go to offer
Go to offer
Digitisation projects or new products such as cryptocurrencies are subject to extensive regulatory requirements. We provide banking compliance consulting, fraud prevention and banking security services to support banks looking to improve their risk, compliance and security systems.
### How you ensure end-to-end compliance
Thanks to our solutions, you can meet all the regulations while still ensuring a seamless customer experience. Hybrid client onboarding is one example, which we adapt to your processes in a compliant manner. We can also analyse your trading transactions, helping you identify money laundering risks with crypto currencies or blockchain at an early stage. With our fraud prevention service, we protect your IT, your data and your reputation while our web application security solution protects your entire IT infrastructure if you implement cross-system digitisation projects or integrate third-party ecosystems.
### Swisscom: the right partner for your bank
#### Specialist expertise and know-how
We understand compliance and accompany you from the initial analysis through to rollout.
#### Automated, scalable processes
Our solutions can be automated and scaled as required, and are therefore suitable for banks of all sizes.
#### Data security and systems
Our Cybersecurity and defence services help to minimise your business-critical IT risks.
Our solutions for banks in Switzerland
Hybrid Client Onboarding
Support remote and in-branch account opening and new customer applications in full compliance with the requirements.
Find out more
Crypto AML Compliance
Automatically monitor cryptocurrency trading and identify risks at an early stage.
Find out more
Fraud Prevention Service
Take advantage of artificial intelligence and machine learning to protect your banking system from fraud.
Find out more
Web Application Security
Protect all your banking systems, web applications and mobile solutions comprehensively.
Find out more
Mobile Voice
Recording
Digitised and encrypted voice recording: Secure and flexible – even on the move
Find out more
Why banks rely on our solutions
#### Cyber attacks
Detect and counter attacks at an early stage
Like any bank, Valiant Bank leaves a digital footprint that makes it susceptible to attack. To identify risks, therefore, continuous and time-consuming scanning of different sources is necessary.
Solution
Threat intelligence as a service collects security-relevant information from the Internet, deep web and dark web. Valiant receives dashboard reports about security incidents and possible infrastructure vulnerabilities with recommendations for action.
* Valiant Bank Success Story
#### Customer experience
Simple and secure online identification
Many CreditGate24 customers do their banking in the evening or at weekends. In the past, if they wanted to apply for a loan, they had to present identification at a Swiss Post or SBB counter and send in a certified copy of their ID.
Solution

text: * Valiant Bank Success Story
#### Customer experience
Simple and secure online identification
Many CreditGate24 customers do their banking in the evening or at weekends. In the past, if they wanted to apply for a loan, they had to present identification at a Swiss Post or SBB counter and send in a certified copy of their ID.
Solution
Thanks to Digital Identification & Signing, new customers can now identify themselves anywhere and at any time in compliance with the financial market supervisory authority and Swiss Anti-Money Laundering Act. All data is verified by an AI and validated by humans. This speeds up the conclusion of loan agreements and minimises risks.
* CreditGate24 Success Story
Do you have any questions? Our experts will be happy to advise you.
__Contact us

text: The 24th Ordinary Shareholders’ Meeting of Swisscom Ltd took place today at 11.00 am in Volketswil. The shareholders authorised the independent voting proxy in advance with their voting instructions.
38,782,217 or 74,87% of voting shares were represented. The number of all registered Swisscom shareholders was around 73,500 at the end of March 2022.
## 1.30 pm: Talk with President of the Board of Directors Michael Rechsteiner and CEO Urs Schaeppi
At 1.30 pm, Michael Rechsteiner, Chairman of the Board of Directors, and Urs Schaeppi, CEO, will provide information about the 2021 fiscal year and current topics in a live talk(opens in new tab) with moderator Claudia Lässer. At the end of the talk, the voting results of the Shareholders’ Meeting will be published in detail.
## All motions of the Board of Directors approved
The shareholders approved the management report, the consolidated financial statement and the annual financial statements for 2021. They also approved the request by the Board of Directors to set the ordinary dividend at CHF 22 gross per share, as in the previous year. On 5 April 2022, a net dividend of CHF 14.30 per share will be paid to the shareholders after deduction of the Swiss federal withholding tax of 35 percent.
The meeting granted discharge to the members of the Board of Directors and the Group Executive Board for the 2021 financial year. In a consultative vote, the meeting took note of and approved the remuneration report.
## Board of Directors and Remuneration Committee re-elected for one year
The one-year term of office of all members of the Board of Directors expired at the Shareholders’ Meeting. All members of the Board of Directors and the members of the Remuneration Committee were re-elected by the Shareholders’ Meeting for a one-year term.
Renzo Simoni remains on the Board of Directors as the state representative delegated by the Federal Council. Furthermore, the Shareholders’ Meeting approved the total remuneration of the Board of Directors and the Group Executive Board for 2023 and re-elected the independent voting proxy and the statutory auditor for a one-year term.
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Michael Rechsteiner, Chairman of the Board of Directors (left), and Urs Schaeppi, CEO Swisscom ****(opens in new tab)
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Tel. +41 58 221 98 04
### Latest news about Swisscom

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text: On average, natural hazards cause around CHF 305 million worth of damage per year. Combining various data sources with artificial intelligence permits early warnings.
Talk on the "Protection against forces of nature with data-driven solutions" by Patrik Heierli at this year’s Suisse Public Smart 2021 (German only).
Suisse Public Smart 2021(opens in new tab)

text: # Sustainability
As a sustainable ICT company, sustainability considerations concerning environmental impact, social aspects and governance have been part of all corporate decision making since our inception.
Subscriptions, devices, network: climate neutral – not one day, but now.
Find out more
Swisscom Campus: media skills for all.
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Doing our bit for the circular economy
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Subscriptions, devices, network: climate neutral – not one day, but now.
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Swisscom Campus: media skills for all.
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Doing our bit for the circular economy
Find out more
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####  Sustainability strategy
####  Goals
####  Sustainability report
####  Governance
####  Partners
####  Products and services
* Sustainability strategy
* Goals
* Sustainability report
* Governance
* Partners
* Products and services
Responsibility means leading the way – not one day, but now.
Responsibility means leading the way – not one day, but now
## Sustainability strategy 2025
Responsible action for people and the environment: through our sustainability strategy 2025, we want to go beyond Swisscom and do our bit for a sustainable future in line with the United Nations’ 17 sustainable development goals. We have defined goals that will make a difference both within and beyond Swisscom, especially for our customers and society; further extending our leadership role in this area.
Learn more about our sustainability strategy in the OnePager(opens in new tab)
### Responsibility for the environment
We are becoming completely climate neutral. And, together with our customers, we are saving an additional 1 million tonnes of CO2 every year.
Find out more
### Responsibility for people
We offer inspiring workplaces, enabling everyone to take part in the digital future.
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### Responsible action
We are guided by comprehensive ethical principles, which we consistently put into practice.
Find out more
## Background
Discover more background stories about sustainability on blue News.
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## Other topics
Digital with Purpose
Stakeholders
Digital with Purpose
Stakeholders
Key issues
Employer attractiveness
Employability & Further education
Work-related stress and resilience
Accessibility
Corporate ethics
Data protection & data security
Diversity & equal opportunities
Youth media protection and media skills
Climate protection
Circular economy
Mobile phone use and society
Fair supply chain
Energy efficiency
Network expansion
Network dismantling
Top scores in ESG ratings
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Key issues
Employer attractiveness
Employability & Further education
Work-related stress and resilience
Accessibility
Corporate ethics
Data protection & data security
Diversity & equal opportunities
Youth media protection and media skills
Climate protection
Circular economy
Mobile phone use and society
Fair supply chain
Energy efficiency
Network expansion
Network dismantling
Top scores in ESG ratings
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# Emergency services & eAlarm
* Overview
##
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# In emergency and crisis situations,
every second counts.
With our eAlarm Managed Services, you can count on a professional, simple and reliable alarm service – anytime, anywhere.
Respond proactively to save time, money and nerves, and therefore save lives. eAlarm actively helps you manage crisis situations, from accidents and natural disasters to IT breakdowns. Wherever you are, at the touch of a button, you can alert relevant groups of people via a range of communication channels in order to deal with crisis and emergency situations.
Order your free demo access now. Test out eAlarm demo access yourself or with expert help during a free online consultation.
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With eAlarm you are ideally prepared for emergencies and crises.
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Multi-channel
alarming
You can reach specific groups of people via various communication channels – simultaneously or in sequence.
Prioritised
sending
In an emergency, we will give your SMS messages and mobile calls priority so you can reach the people you want more quickly.
Independent infrastructure
Don’t worry about your alarm system. It is guaranteed to work, even if everything else is out of action.
Data and operation in Switzerland
Your data is protected and available 24/7 in our Swiss-based data centres. The solution is also monitored and operated in Switzerland.
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There are now two versions of eAlarm: eAlarm crisis and eAlarm emergency.
Find out more:
With eAlarm crisis, you can easily respond to specific emergencies and crises in your company.
Go to offer
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Raise the alarm quickly and reliably in serious situations with eAlarm emergency – when every second counts.
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Factsheet eAlarm emergency
(PDF File, English)
Target group
|
Blue-light organisations and
protection for single workers
---|---
Focus
|
Coverage of complex situations |
frequent use
Standardisation level
|
low | customised (modular)
Integration level
|
standalone | integration with operations control systems, building management systems & technical alarms
Cost
|
one-off and monthly costs |
traffic costs per alerted device
Possible alarm devices
|
App, SMS, SMSPrio, Voice, VoicePrioMobile, e-mail, fax, pager, radio call, paging system
####  eAlarm emergency
In crisis situations, every second counts. When things are hectic, mistakes are often made, costing companies time and money unnecessarily. eAlarm emergency actively helps you manage a wide range of different crisis situations. Thanks to prepared scenarios, you are ideally prepared. In emergencies, you have more time to make the necessary decisions and deal with the crisis more quickly.
####  Cyber-attack
On account of a cyber-attack, the whole company network must be shut down. Since eAlarm emergency works independently of the company infrastructure, it can be used on any device. The person responsible chooses the appropriate alarm scenario in eAlarm emergency. The crisis team is deployed via phone call, SMS and teleconference.
####  Industrial accident

text: ####  Cyber-attack
On account of a cyber-attack, the whole company network must be shut down. Since eAlarm emergency works independently of the company infrastructure, it can be used on any device. The person responsible chooses the appropriate alarm scenario in eAlarm emergency. The crisis team is deployed via phone call, SMS and teleconference.
####  Industrial accident
Martin finds his work colleague unconscious and calls the internal company first aid number. eAlarm emergency immediately sets up a teleconference so Martin can speak to the company first aid team and a medical expert. Thanks to the expert’s detailed instructions, the first aid team can administer first aid.
####  Fire alarm
The fire alarm system detects smoke and reports it to eAlarm emergency. eAlarm emergency identifies which alarms should automatically be triggered. The building evacuation managers are immediately alerted via SMS and a voice call. They immediately go to where the evacuation equipment is stored and begin evacuating the building.
Example use cases for eAlarm emergency  Close
This is what our customers are saying
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* Stefano Colombo
Command support chief, operations command staff Swiss army
* * *
##  «During Corona, we knew exactly how many soldiers were signing up and when.»
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* Felix Egli
Telecommunications Project Manager ERZ Entsorgung + Recycling Zürich
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##  «Easy to use, highly available and very flexible: with eAlarm emergency, we’re on the safe side.»
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* Ralf Caviezel
Security team leader and security officer Kantonsspital Graubünden
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##  «Modular, simple and reliable: eAlarm emergency is the effective tool for emergency and crisis management in the hospital.»
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More information
#### Emergency call database (SOSDB)
Location mapping for Swiss security and rescue organisations.
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#### Emergency call database (SOSDB)
Location mapping for Swiss security and rescue organisations.
Go to offer
#### AVANTI Operations Control System
The AVANTI Operations Control System provides a complete overview, facilitates correct decision-making and supports seamless collaboration.
Go to offer
#### AVANTI Operations Control System
The AVANTI Operations Control System provides a complete overview, facilitates correct decision-making and supports seamless collaboration.
Go to offer
#### Public Safety
With Public Safety, emergency services benefit from priority use of the mobile network and can still make calls and transfer data when the network is overloaded.
Go to offer
#### Public Safety
With Public Safety, emergency services benefit from priority use of the mobile network and can still make calls and transfer data when the network is overloaded.
Go to offer
This might interest you too
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
#####  Security
###  Security
Secure digital processes and IT infrastructure protection.
#####  Topics
###  Work Smart
Modern communication and collaboration - any time and with no restrictions.
#####  Topics
###  Work Smart
Modern communication and collaboration - any time and with no restrictions.
* * *

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Monitoring and reporting​
Trust us not only with the implementation, but also with the operation of your infrastructure. We define the risk matrix and set the appropriate security level. We monitor every single network object and provide customized reporting.
Troubleshooting
Depending on the support level we implement, we respond within the specified timeframe. We perform troubleshooting and restore the affected elements. We manage the spare parts and guarantee the fastest intervention.

text: Swisscom is also reducing the complexity of its offering structure with relevant, forward-looking products and services. Its premium convergence offering is the flexible, modular inOne subscription, which is continuously being improved and remains extremely popular with residential customers. In addition to its principal brand, Swisscom also has secondary and tertiary brands to appeal to more digitally savvy or more price-sensitive target groups, for instance. Within the Swisscom blue product family, Swisscom is further developing its entertainment offerings blue TV, blue News, blue+ and blue Cinema. Smart ICT is the name of Swisscom’s all-in-one IT outsourcing solution offering for SMEs. Swisscom also offers needs-based industry solutions with blue TV host and blue TV public.
* Thousands of free series and films on blue TV on demand
* New prepaid package: Swisscom launches the 5-franc flat rate
* Apple TV is ready for Swiss football
* Switzerland sees blue: one name for TV, streaming, cinema and gaming
* The complete sports package for all Swisscom customers
* Swisscom helps households & SMEs get ready for the new normal
* More than a cash register: Business POS from Swisscom makes life easier for SMEs
* Swisscom security assessment reveals IT vulnerabilities at SMEs

text: #  COMBOX® for your mobile and fixed network
COMBOX® will take calls for you if you cannot answer them yourself. Our free COMBOX® basic is only available to Swisscom Mobile customers. You can switch to the COMBOX® pro, for a charge, at any time. COMBOX® pro, which comes with advanced functions, is available free of charge to all Swisscom fixed-network and inOne mobile premium customers.
Only for mobile Customers
####  COMBOX® basic
Store 20 calls, each lasting up to 3 minutes
---
SMS to 1 phone number for new messages
Personal greeting for calls from Switzerland
Price per month
0.–
Free with every mobile subscription
Weiter mit Login
####  COMBOX® pro
Save up to 100 messages (mobile: 5 minutes, fixed network: 3 minutes)
---
SMS to 3 phone numbers for new messages |
2 personal greeting for calls from Switzerland, 1 for calls from abroad
Personal absence notifications
Forward messages to up to 3 e-mail addresses
Receive and forward fax messages
Price per month
5.–
Free with every Swisscom fixed-network subscription and inOne mobile premium
Order
* Which subscription do I have?
##  Your benefits with COMBOX®
* SMS notification for each new message
* Store messages any time and listen to them on the phone Messages you have listened to are automatically deleted after 24 hours. New messages (that you haven’t listened to) are deleted after 30 days.
* Record a personal greeting for callers
* Activate and manage on My Swisscom (Customer Center)
* Visual Voicemail: See and hear messages from missed calls on your smartphone
* Alert on your fixed-line telephone to notify you of a new message.
###  Help, instructions and tips
Find out how to switch your COMBOX® on and off, change your settings or PIN and listen to messages.
Get help
###  Any questions?
​ Sales Hotline
0800 555 155
Mo–Sa 8.00–20.00
​ Chat
_​_ Swisscom Shop
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text: Study
#  ISG Provider Lens™ – Cybersecurity Switzerland 2023
Business processes as well as intellectual company property are increasingly being represented digitally. IT and communication systems therefore need to be protected even more extensively against cyber attacks.
The competitiveness of leading Swiss security providers and the attractiveness of their portfolios is evaluated by independent market research company ISG in its study “Cybersecurity - Solutions and Services, Switzerland, 2023”.
Swisscom once again emerged as a leader in the areas Strategic Security
Services, Technical Security Services and Managed Security Services -
SOC.
Read the study to learn more about:
* Trends and developments in the Swiss security market
* Requirements for security providers and evaluation criteria
* Leader quadrants, with a comparison of providers
* Detailed evaluations of Swisscom
Number of pages: 68
Recommended for: Business managers / IT specialists
Published: 26 July 2023
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text: Posted on 30\. October 2020Text: Isabelle Frühwirt | Media: Shutterstock
How can founders reach potential partners and customers when trade fairs and meetings have been cancelled? We asked start-up experts Jeremias Jurt and Mattia Piccoli about the mindsets and tools that support young entrepreneurs with virtual networking.
### Talking to a screen instead of face-to-face with a real human – currently, much of our contact with others is digital. What consequences does this have for founders?
**Jeremias Jurt:** Anyone who has already set up a small network of investors and customers can live with the situation. But it’s difficult for those who only recently set up a business and are currently looking for financing opportunities. Investors are interested not only in the product and business plan, but also in the team and how it presents itself. In this context, gestures, body language and overall presentation are crucial – and those things are hard to experience virtually.
Jeremias Jurt
is Head of Start-Up Programme at be-advanced, a network agency that offers innovation coaching and advisory services for start-ups. In this role, he supports young start-ups in the Bern innovation ecosystem. Jurt holds a master’s degree in management from the University of Fribourg.
**Mattia Piccoli:** One positive, on the other hand, is that networking is now often more targeted. Instead of going to an event without a great deal of preparation and just looking around – which takes time and is not particularly efficient – founders now have to think much harder about their networking activities. Meet-ups, webinars and Q&As have proved to be popular online networking tools. Founders can take part in such online events or initiate them themselves.
Mattia Piccoli
is Head of Marketing & Partner Relations at STARTUPS.CH, the market leader for start-ups in Switzerland. The company supports interested parties with all the legal and organisational aspects of setting up a business. Piccoli has a master’s degree in accounting and finance from the University of St.Gallen.
### An excess of online events can also be stressful. How can you make their content valuable for participants?
**Piccoli:** General attitudes towards webinars have changed considerably. Acceptance has increased, and we have become accustomed to this form of contact. Thanks to chat functions, participants can be a part of real-time presentations. For example, at STARTUPS.CH, we offer our own webinars, but also make our platform available to external providers for their online meetups.
> Networking is now much more targeted.
>
> Mattia Piccoli
**Jurt:** Of course, it’s more difficult to create a good atmosphere for networking with a webinar. From our experience, short sessions and a lot of breaks are helpful. Participants can then continue to explore topics individually or as a group in a virtual breakout room. Survey tools such as Mentimeter have also proved useful for increasing interaction and keeping participants on track.

text: > Networking is now much more targeted.
>
> Mattia Piccoli
**Jurt:** Of course, it’s more difficult to create a good atmosphere for networking with a webinar. From our experience, short sessions and a lot of breaks are helpful. Participants can then continue to explore topics individually or as a group in a virtual breakout room. Survey tools such as Mentimeter have also proved useful for increasing interaction and keeping participants on track.
### Instead of talking to someone at the coffee machine during a break at an industry event, founders could now write to potential partners or investors on LinkedIn – would that be worth it?
**Jurt:** It’s certainly worth a try – especially if you already have mutual contacts. Furthermore, many managers have more time at the moment due to cuts to their work hours or working from home, and are more willing to deal with such enquiries. I would concentrate on multipliers. For example, for tradespeople, that might mean establishing contacts with schools or hospitals.
**Piccoli:** Besides, start-up founders have nothing to lose by writing to someone. However, they do need to have their sales pitch ready – and it needs to be short and good. This means that they should be able to explain what they offer, what they represent and what problem their product solves within five minutes.
**Jurt:** There are still plenty of ways to win over others if you can’t physically hold a sales pitch. One promising method is “phigital” – physical and digital. For example, the founder can record a sales pitch presentation on video and then move on to their slides. They could then meet with potential investors in a small group for a Q&A. In this way, a founder can reach a large audience digitally and then focus on a number of key points in a physical meeting with a few key people.
### If a founder has already had initial contact with a potential client or investor, how should they follow that up?
**Jurt:** Ideally, the founder would have a well-maintained customer relationship management system (CRM). The more up-to-date and better maintained their CRM, the more personalised they can make emails or other communications with clients or stakeholders. The principle is to communicate as authentically and personally as possible. With Loom, for example, you can send a video of yourself discussing previously addressed topics in a follow-up email.
> Now is a good time to optimise your online channels.
>
> Jeremias Jurt
**Piccoli:** Your web presence – from the website to social media – is especially important following initial contact. This web presence must fulfil the promises made by the founder with respect to the product, and appeal to the investor or client.
### So should founders invest primarily in their online presence in order to reach potential customers?

text: > Now is a good time to optimise your online channels.
>
> Jeremias Jurt
**Piccoli:** Your web presence – from the website to social media – is especially important following initial contact. This web presence must fulfil the promises made by the founder with respect to the product, and appeal to the investor or client.
### So should founders invest primarily in their online presence in order to reach potential customers?
**Piccoli:** Search engine optimisation (SEO) is an issue that every founder in every sector needs to address. Now is a good time to optimise your own website to be found via Google. Investing in social media is also worthwhile. This may mean that a founder is active in Facebook groups dealing with an issue related to their product. Or that they’re learning about email marketing: how can I reach my customers? What information do they expect from me?
E-commerce can also be an option for some founders – ranging from setting up a small online shop to online appointment booking tools. Another option is to use your network to find new clients. Perhaps, for example, you could use a partner’s online sales channels and offer them email addresses in return.
**Jurt:** I also think that making better use of online channels is now worthwhile. However, founders also need to make time for strategy – that’s the only way to gain more and more valuable client contacts. In general, it is clear to me that the current situation has boosted innovation in digitalisation.
### Despite the current challenges, does the start-up scene have grounds for optimism?
**Piccoli:** Yes, because I can see that STARTUPS.CH is experiencing a very strong start-up year. People had more time on their hands or were sometimes forced to reorient themselves. I also see the current situation as an opportunity for founders to focus more on digitalisation and thus be better prepared for the future.
**Jurt:** I agree – I’ve observed the collaborative, dynamic spirit of the founder community, and the effort that everyone is putting in is clear. We are also experiencing a strong start-up year at be-advanced. However, there is likely to be consolidation accompanied by bankruptcy in future. Nevertheless, I believe that founders and investors are very forward-looking.
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## ‘Swiss fintech start-ups are world class’
Johs. Höhener has been publishing the Swisscom Fintech Start-up Map for the past six years. He is an expert on trends and developments in the…
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## ‘Swiss high-tech start-ups reach for the stars’

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text: Swisscom achieved the best result of all Swiss providers in this year’s fixed-network test, and was victorious in the two speed categories of up to 1 Gbit/s and 10 Gbit/s. Swisscom was also the only provider to achieve the top rating of “outstanding”. “I am really delighted by this excellent result, which underlines the high standard of our network,” says Christoph Aeschlimann, CEO Swisscom. “This outcome is made possible by our dedicated employees who work hard every day to ensure that our customers can enjoy the very best network.”
## connect test criteria
The trade magazine assessed the quality and performance of the broadband networks in the two speed categories, evaluating online broadcasts, web services and web TV. VoIP connections were also a key element of the testing. In its assessment of Swisscom, connect identified the following highlights: “Outstanding performance in the highspeed Internet tests, shortest DNS resolution time, fastest gaming pings, best VoIP voice latency and shortest YouTube response times.” In summary, connect said: “Market leader Swisscom has achieved an impressive double win in the two speed categories. The network provider’s offerings are “outstanding”, both in the 1 Gbit/s category and in the optical fibre-based 10 Gigabit category.”
## The fixed and mobile networks outdo national and international competition
This victory demonstrates that Swisscom’s consistent focus on network expansion is paying off. By the end of 2025, we will expand fibre-optic coverage in Switzerland to between 50% and 60% and push ahead with mobile communication expansion at the same time. What’s more, as a technology leader, Swisscom is always at the forefront when it comes to introducing the latest developments. These include 50G-PON fibre-optic technology, which provides a transmission speed of 50 Gbit/s and can be used independently of the network architecture. Swisscom recently became the world’s first TSP to put the new technology into operation for test purposes in the live network of a Swiss municipality. The connect network tests impressively demonstrate that the networks in Switzerland are already outstanding. Swisscom regularly occupies the top spot when compared directly with German and Austrian providers. With high-performing networks and the latest technological innovations, our customers are ready for the many opportunities of the networked world.
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## Contact us
### Media Relations
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Tel. +41 58 221 98 04
### Latest news about Swisscom

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## Cybersecurity Defence, CSIRT
#  Mr Red v. Mr Blue – a stress test for Swisscom
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Duality contains both good and evil. And because defence presupposes attack, the telecommunications company has its IT systems targeted regularly by its own people, although within a secure framework. A look behind the scenes of the Computer Security Incident Response Team, CSIRT for short.
* * *
Text: Flavian Cajacob, pictures: Michele Limina, published in the NZZ supplement of 8 November 2018
* * *
* * *
* * *
Actually, Mr Red is Mr Blue in everyday life. But today, he’s more into cunning than sincerity. So the painfully honest Mr Blue slips into the role of the villainous Mr Red, as called for in the in-house script. In this guise, he will blanket his employer Swisscom with targeted attacks on its IT systems. What’s so unusual about this? Mr Red enjoys absolution from the top for his deeds. More precisely, there would be no Mr Red without corporate management.
* * *
###  Fire brigade for security
A hacker? Naturally, he wears hoodies, drinks energy drinks by the gallon and belongs to the world of loners and sociopaths. At least that’s how Hollywood blockbusters and Netflix series show him. Thomas Röthlisberger, wearing trainers and with a water bottle in his hand, nods towards an open-plan office in which a dozen men and women of different ages sit at their computers. Hoodies and energy drinks? Not at all. “As we all know, fiction and reality don’t always match up,” grins the 37-year-old.
Röthlisberger studied computer science and then spent years with a Swiss SME testing the IT security of various companies and advising them on how to eliminate weaknesses. Today, he’s Senior CSIRT Manager at Swisscom. CSIRT stands for Computer Security Incident Response Team. It sounds cryptic, but isn’t really that complicated. “We are the fire brigade, and were always on hand if Swisscom’s IT infrastructure or its customers’ is targeted,” explains Röthlisberger. If the CSIRT specialists deploy, things are really serious; with both attack and defence extremely complex.
The telco set up CSIRT in 2014. Internally, the crackers on the quick reaction force also operate under the name “Blue Team”. All those involved know their stuff, generally have a higher degree in computer science and have a spotless record. Like Claudio Pilotti (26), who joins Thomas Röthlisberger. “Training, experience and certification are all part of this job,” the experienced security analyst emphasises. In addition, she says, it’s important to be the sort of person who never lets up, is never satisfied just because something’s working, but has to know exactly how and why it works. Good or evil, hackers targeting or serving a company – “All of us here are driven by the desire to use our skills in a meaningful way, which has a lot to do with personal attitudes, loyalty and basic ethical values”, Pilotti believes.

text: Floor-length curtains shield the Zurich office, where the two are meeting this afternoon from curious eyes. The task is to define the roles for the next few days and weeks. Once again, employees and IT systems will be facing a stress test. While Thomas Röthlisberger and two “Red Team” colleagues slip into the role of hackers with assumed criminal intentions, Claudio Pilotti and his “Blue Team” colleagues will have to fend off the attacks of Mr Red and his crew. All this is in the context of normal daily operations; because naturally only the “Red Team” will know the secret of how the attacks will appear, and where and when they will take place.
* * *
###  Real, but without customer data
This has been going on for a good three years. Swisscom was the first major company in Switzerland to voluntarily and explicitly subject itself to a stress test by “ethical hackers” from its own ranks. The primary goals are to identify and eliminate weaknesses points in systems and processes – before they are discovered and exploited by criminal groups. Naturally, the goal is to continuously improve detection and defence against such attacks. The simulated attacks take place within a secure framework and are aborted before data from customers enters the picture. “In addition, our Operation Control Centre (OCC) is notified before each action so that the situation does not escalate,” explains Röthlisberger. “Customer data is never involved in the events at any time.”
In reality, IT security professionals distinguish between five different groups of hackers. On the one hand there are the script kiddies and politically motivated activists, who tend to concentrate on low level attacks, such as cracking passwords or taking down websites. One level higher there is organised crime, specialising for example in data theft and blackmail on the Internet. “The most dangerous hackers are undoubtedly those from terrorist circles and state actors such as secret service agents,” says Röthlisberger.
* * *
###  Humans as the weakest link
Whether the driving force is financial, idealistic or political, cybercrime in everyday life is just as varied as the motives of the groups involved. “When we subject our own system to a stress test, we always orient ourselves to the standard attacking techniques in real life,” explains Thomas Röthlisberger a.k.a. Mr Red. He’s not willing to reveal what this means for his current planned attacks in the presence of Claudio Pilotti, otherwise known as his intended victim, alias Mr Blue. In the past, for example, phishing attacks have been launched or attempts made to smuggle in malware. “It may sound a bit hackneyed, but what’s most important to us is to raise awareness among employees of the dangers lurking on the Web and to take preventive action,” explains Pilotti. “People are still the weakest link when it comes to targeted attacks on IT systems.”
* * *
###  Already in the system for months

text: * * *
###  Already in the system for months
The two IT security professionals and their team members have exciting weeks ahead of them. Röthlisberger will be facing his colleagues with various challenges. The results of the simulated attacks and the proposals recommendations based on these will be sent to the Executive Committee towards the end of the year. Pilotti takes a sporting view – he’s relying on his experience and that of his colleagues. “Don’t kid yourself,” stresses the security analyst. “The villains are usually one step ahead of the good guys. But that’s why we do these exercises, putting ourselves in the position of the attacker.”
In reality, this means that hackers have often been running riot in a company’s IT system for months by the time they’re discovered. “If we on the other side can further shorten this time span thanks to exercises like this and increase the effort and costs for cyber attacks as a result, we have already achieved a great deal”, says Thomas Röthlisberger and promises his colleague Pilotti a drink in the event of a successful defence. “Just no energy drinks, right? I’d rather have a beer,” Claudio Pilotti dryly counters, grinning as he wishes “Hacker” Röthlisberger an early discovery.
* * *
* * *
As a corporate customer, you also benefit from the years of expertise of our Computer Security Incident Response Team (CSIRT). Swisscom offers you CSIRT as a service, providing support in the analysis and management of critical security incidents. Experienced Swisscom security experts take over management of security incidents. They manage the process remotely or at your site, and assist you with preserving evidence and communicating with customers and partners.
* * *
###  Security glossary
* * *
#####  APT
Advanced Persistent Threat is a complex, targeted and effective attack on the critical IT infrastructures and confidential data of companies who are potential victims due to their technological lead. Alternatively, attacks target companies who merely serve as a springboard to the actual victims.
* * *
#####  Backdoor
Software backdoors are used to gain access to a computer by circumventing its access protection.
* * *
#####  Botnet
A network of a large number of compromised computers centrally controlled by a botmaster.
* * *
#####  CSIRT
Computer Security Incident Response Team: a group of security experts who act as coordinators in the event of actual IT security incidents, or focus on computer security in general, warning of security loopholes and proposing solutions, and analyse malware.
* * *
#####  Defacement
Uploading unwanted content to a hacked website.
* * *
#####  DOS
Denial of Service (DoS) – a system is crashed by an extremely large number of requests.
* * *
#####  DDOS
Distributed Denial of Service (DDoS): the DoS attack is launched simultaneously on a large number of distributed systems (e.g. a botnet). It is no longer possible to simply block the attacker.
* * *
#####  Honey Net
This is an attractive system or network deliberately designed to entice attackers and study their behaviour. The knowledge gained in this way is then used to protect the real networks.
* * *
#####  Kill-Switch

text: * * *
#####  DDOS
Distributed Denial of Service (DDoS): the DoS attack is launched simultaneously on a large number of distributed systems (e.g. a botnet). It is no longer possible to simply block the attacker.
* * *
#####  Honey Net
This is an attractive system or network deliberately designed to entice attackers and study their behaviour. The knowledge gained in this way is then used to protect the real networks.
* * *
#####  Kill-Switch
Hidden software that can disrupt or shut down the functioning of a system when given the command from afar.
* * *
#####  Malware
Software that executes damaging and unwanted functions.
* * *
#####  Money Mule
Criminals persuade people to take money from “clients” and pass it on via a money transfer service after taking their cut. Money mules believe they are working for a legitimate organisation.
* * *
#####  Phishing
Users are tricked into disclosing sensitive data (mostly by e-mails giving fake instructions).
* * *
#####  Ransomware
A form of trojan horse that is used to encrypt certain data or the entire computer system in order to extort a ransom for release.
* * *
#####  Spoofing
Deceitful behaviour in networks intended to conceal the actor’s identity.
* * *
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Threat Intelligence Darknet
#### Keeping the dark side of the web under control
* * *
* * *
Threat Intelligence Darknet
#### Keeping the dark side of the web under control
* * *
* * *
Security Operation Center
#### The bouncers
* * *
* * *
Security Operation Center
#### The bouncers
* * *
* * *
#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.
Go to offer
#### Threat Detection & Response (TDR)
With Threat Detection & Response (TDR) you can defend your company against cyber attacks. Benefit from a cyber defence solution with Managed Security Services.
Go to offer
* * *

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# inOne SME mobile basic
Calls in Switzerland & Europe.
* Unlimited within Switzerland, EU/Western Europe and from EU/Western Europe to Switzerland
* 2 GB per month Switzerland/EU
* Basic Speed: surfing at up to 50 Mbit/s
#### Customize subscription
Choose options
Price per
month
* * *
International Calls
__
Unlimited calls from Switzerland to Europe, USA and Canada.
20.–
* * *
Premium Speed
__
Enjoy surfing at the fastest speed available – soon at up to 1 Gbit/s with 5G.
10.–
Per month
50.–
70.–
60.–
80.–
Enjoy a special scale price
for more than three
inOne SME mobile subscriptions.
Go to order
Enjoy now the SME benefit

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## IT consulting and insurance software
# The leading Swiss IT solution for insurers
__Contact us
Go to offer
Go to offer
Go to SME
Go to SME
Swisscom manages the technical and business rollout of the entire core system solution, integrates it into your existing environment, and ensures its stable and reliable operation. Adcubum Syrius is the leading Swiss insurance software for all non-life insurance sectors.
Show more
### Cost-efficient and flexible
When it comes to the digitisation of your insurance company, you can rely on our proven industry expertise and established insurance software with complete digital mapping of all processes. The Syrius core application from Swisscom offers a cost-efficient solution with extensive standardisation which can also be customised to your specific needs.
Insurers are facing growing challenges; from cost and digitisation pressures to increasing regulations and exacting customer requirements. Thanks to our IT consulting and complete, integrated solution for insurers, you can manage customer interactions efficiently. Besides digitising and automating your processes, Swisscom thus also helps you further improve the customer experience.
Swisscom has been a partner of Adcubum from the very start and has many years of experience in lengthy, resource-intensive rollouts as well as the stable and secure operation of insurance software. You therefore have a reliable partner and insurance specialist at your side who knows how to handle sensitive insurance and personal data with all data stored in Switzerland.
### Comprehensive services for the digitisation of insurers
#### Swisscom Services
Swisscom Insurance comprises a comprehensive range of solutions and services for insurance providers: from implementation and operation through to day-to-day business, giving you time to focus on your customer relationships.
#### Market-proven insurance expertise
Rely on our many years of experience with the leading insurance software.
#### Experience in the implementation and operation of insurance software
We take over operation of cloud native applications as part of our comprehensive application management service.
#### Needs-based, scalable standard software
We support you with the development of secure container platforms including run-time environment for applications and CI/CD pipeline.
### Why Swisscom?
#### A trusted partner
We have been Adcubum’s Trusted Full Service Providing Partner (FSP) since 2016.
#### Industry specialists
Swisscom has insurance specialists with market-proven Syrius expertise.
#### Reliable
Secure operation courtesy of the latest cloud technology and data storage in Switzerland.
### Our partner
* * *
Adcubum is a leading software manufacturer for the international insurance industry. Its Abcubum Syrius solution is the first choice of software in the Swiss health and accident insurance market.
* To the Adcubum website
### Innovation in the insurance sector
#### Public and Global Cloud
Manage your systems with the latest technology in the Public or Global Cloud.
* More about the cloud
#### Open Business Hub
Broaden your offering with the help of our API-based platform and expertise.
* More about API
#### Data Driven Insurance
Leverage data to better understand your customers and to optimise and automate processes.
* More about Data Services
#### Swisscom Automation

text: * To the Adcubum website
### Innovation in the insurance sector
#### Public and Global Cloud
Manage your systems with the latest technology in the Public or Global Cloud.
* More about the cloud
#### Open Business Hub
Broaden your offering with the help of our API-based platform and expertise.
* More about API
#### Data Driven Insurance
Leverage data to better understand your customers and to optimise and automate processes.
* More about Data Services
#### Swisscom Automation
Automate repetitive tasks, increase productivity and reduce costs.
* More about Swisscom Automation
#### Artificial intelligence (AI)
Use artificial intelligence in a targeted manner to optimise your products and services.
* More about AI
#### Web Application Security
Protect your web applications and ecosystem from unauthorised access with our help.
* More about Web Security
* * *
### Plan, modify or operate insurance solutions
Plan the Business
Take advantage of our proven project management expertise. Together, we will plan your implementation and change projects, and lead them to success.
Change the Business
Benefit from our consulting, analyses and expertise in the continuous adaptation of changing business requirements.
Run the Business
Rely on our expert consulting, solid integration and secure operation from a single source – with a cloud-based or on-premise solution, depending on your requirements.
### We will be happy to help you
Get in touch with us
The future starts now. Take advantage of our digital solutions and prepare your insurance company for the challenges you are facing today and tomorrow.
__Contact us
### Sophisticated, insurance-focused service portfolio
Swisscom’s solutions support the complete digital mapping of all insurance processes and their integration within a single system.
### Would you like to know more?
#### Electronic patient record (EPR) rollout
The digital transformation of the Swiss healthcare system. Where we are and where we are headed – on the evidence trail.
* Go to the free specialist article
#### Robotic Process Automation (RPA)
RPA is automating the business processes of insurance companies and financial service providers.
* Go to free download
Our insurance specialists will be happy to answer your questions. Get in touch with us now.
__Contact us

text: Authorization | Administrator
–
unrestricted rights | View all bills | Order and configure devices and subscriptions | Only view and manage own services | Technical administrator – for IT managers to configure IP communications solutions
---|---|---|---|---|---
View contracts
|  |  |  |  |
Modify contracts
|  |  |  | – | –
Report a relocation
|  |  |  | – | –
View documents
|  |  |  | – | –
View invoices
|  |  | – | – | –
View itemised statement
|  | () * | – | – | –
Manage employees/logins
|  | – | – | – | ()**
Administer Smart Business Connect
| – | – | – | – |
Suitable for
|
Company owners
| Controlling and accounting | Those responsible for contracts & orders |
Employees
|
IT partners or IT managers
Comments | Comprehensive
rights. Can also
enter logins and contact data in
the customer
center and manage authorisations. | * Can modify contracts and view all invoices and costs of the company, with an option to access the itemised statements. | Full overview of the contracts. Can edit the contracts and initiate new orders as well as access archived documents. | Can view existing contracts but cannot make changes. | ** Combined with the “View and manage own services only” authorisation, the technical administrator can configure all settings of “Smart Business Connect” and the router as well as enter employee logins (with lowest authorisation level).

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# Business Numbers
* Business Numbers
* Routing Modules
* Business Numbers Services
##
Due to technical difficulties, please try again later.
* * *
| Business Numbers for all business models
---|---
| Can be combined with intelligent routing modules
| Setup and management – simple, fast and at any time
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* * *
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#  What are Business Numbers?
* * *
The Swisscom Business Numbers provide your customers with rapid, direct access to your company from all networks. You can adapt all destination numbers and routing settings flexibly at any time using a modern web tool, by phone or together with our service specialists. We recommend combining your Business Numbers with intelligent routing modules and other useful services.
* * *
To the routing modules
To the Business Numbers services
* * *
* * *
* * *
### Get in touch with an expert
Contact us
* * *
Request offer
###  Freecall 0800
**The simple hotline and service number is available to your customers at all times free of charge** r
* * *
find out more
* * *
* Freecall 0800 provides you with an easy-to-remember phone number that can be used to contact your company free of charge throughout Switzerland via the fixed and mobile network.
* Invite your customer to contact you. You pay the call charges and there is no cost for your customers.
* If the service is used in combination with intelligent routing modules, your customers are always connected to the relevant contact person in your company.
* * *
Business Numbers price list
Business Numbers national order form
* * *
To the routing modules
To the Business Numbers services
* * *
* * *
###  Premium Rate 090x
**Your telephone as an additional sales channel for all sorts of customer requirements**
###  Anti-Money Laundering Act Impact on value-added services
As the result of a new Federal Court ruling, third-party invoicing through the Swisscom bill is subject to the Swiss Anti-Money Laundering Act (AMLA). This includes value-added services such as 090x numbers and SMS business numbers as well as Swisscom Pay. Swisscom has therefore been forced to block the use of value-added services on all business mobile connections.
> More on the impact of the Anti-Money Laundering Act
* * *
find out more
* * *
* 0900 Premium Rate is a simple solution for hotlines, telephone consultations and the sale of products or services.
* 0901 is ideally suited for competitions, games, horoscopes or voting, and 0906 is used for adult entertainment offers.
* You can choose any rates model for the service you offer.
* Swisscom takes care of collection for you and transfers your credit to you each month.
* * *
Business Numbers price list
Business Numbers national order form
* * *
To the routing modules
To the Business Numbers services
* * *
* * *
###  International City Access
**Be available globally with local phone numbers in over 80 countries around the world**
* * *
find out more
* * *
* International City Access makes you available locally worldwide – even without your own sites or contractual agreements with foreign network operators.
* Your customers can reach you using a local phone number at the local call rate, while you pay the costs for the international connection.
* International City Access is also a popular dial-in option for telephone conferences.

text: **Be available globally with local phone numbers in over 80 countries around the world**
* * *
find out more
* * *
* International City Access makes you available locally worldwide – even without your own sites or contractual agreements with foreign network operators.
* Your customers can reach you using a local phone number at the local call rate, while you pay the costs for the international connection.
* International City Access is also a popular dial-in option for telephone conferences.
* Using the intelligent routing modules, you can route calls directly to the relevant contact person in your company, for instance based on the local time or the language.
* * *
Business Numbers price list
International City Access order form
International City Access country list
International City Access factsheet
* * *
To the routing modules
To the Business Numbers services
* * *
###  Shared Cost 084x
**Your professional corporate presence with the perfect access for ordering services and customer support**
* * *
find out more
* * *
* 084x Shared Cost is a customer-friendly solution for ordering services and support hotlines.
* Either you reach your customers at the local call rate, or you share the connection costs with callers in any way you choose.
* If the service is used in combination with intelligent routing modules, your customers are always connected to the relevant contact person in your company.
* * *
Business Numbers price list
Business Numbers national order form
* * *
To the routing modules
To the Business Numbers services
* * *
* * *
###  International Freecall +800
**Your hotline and customer service number in over 80 countries all around the world**
* * *
find out more
* * *
* With +800 numbers, you pay the call charges of your customers abroad
* There is no need to have your own sites abroad or contractual agreements with foreign network operators.
* The easy-to-remember freephone number is the same in all countries, providing you with the ideal market presence.
* Using the intelligent routing modules, you can route calls directly to the relevant contact person in your company, for instance based on the local time or the language.
* * *
Business Numbers price list
Business Numbers international order form
International Freecall +800 country list
* * *
To the routing modules
To the Business Numbers services
* * *
* * *
###  Corporate Number 058
**The foundation for a uniform corporate presence with professional number and call management**
* * *
find out more
* * *
* Corporate Numbers bring together all your company’s connections – be they fixed network, mobile or fax – under the uniform area code 058, completely regardless of the site concerned.
* Minor relocations or even a complete change of site no longer pose a problem for you from now on.
* * *
Corporate Numbers 058 price list
Corporate Numbers 058 factsheet
* * *
To the routing modules
To the Business Numbers services
* * *
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Due to technical difficulties, please try again later.
##  Routing Modules
* * *
Combining your Business Numbers with intelligent routing modules from Swisscom makes your customer contacts more attractive and efficient. All callers are connected to the relevant contact person in your company without any loss of time, no important calls are missed and your employees make optimum use of the available resources.
* * *
To the Business Numbers services
* * *
* * *
* * *

text: * * *
To the routing modules
To the Business Numbers services
* * *
* * *
* * *
Due to technical difficulties, please try again later.
##  Routing Modules
* * *
Combining your Business Numbers with intelligent routing modules from Swisscom makes your customer contacts more attractive and efficient. All callers are connected to the relevant contact person in your company without any loss of time, no important calls are missed and your employees make optimum use of the available resources.
* * *
To the Business Numbers services
* * *
* * *
* * *
Simple, popular routing modules for your Business Numbers
* * *
find out more
* * *
* * *
###  Standard/individual announcement
Choose between using standard texts or recording texts of your own for your announcement texts (welcome, price).
* * *
###  Origin
Route calls according to their origin (e.g. area code, language, country, canton, region).
* * *
###  Allocation
Distribute calls on a percentage basis to individual agents or destination numbers in order to better handle large traffic volumes, make optimum use of capacity and increase availability.
* * *
###  Queuing
Direct calls to a wait field (with a recorded message) if the destination number is busy. As soon as the destination number is available again, the caller who has been waiting the longest is connected.
* * *
###  Voicebox
Forward your missed calls to a high-performance answering machine.
###  Rerouting
Direct calls to the next available destination number in a pre-defined sequence (e.g. if the line is busy, if there is no answer or in the event of a technical fault).
* * *
###  Time
Direct calls intelligently to the right destination number depending on the time of day, the day of the week or the date.
* * *
###  MultiRing
Allow calls to ring at different destination numbers at the same time. The first destination number to answer is connected to the caller.
* * *
###  Whitelist/blacklist
Open up access for preferred callers (whitelist) or exclude undesired subscribers (blacklist).
* * *
Professional routing modules
* * *
find out more
* * *
* * *
###  Interactive Voice Response (IVR)
Ensure the interactive pre-qualification of calls. Your customers issue simple voice or key commands over the phone (e.g. entry of customer number, postal code, language, required service) and are automatically put through to the right agent.
* * *
###  Voice Recording
Use the voice recording function to ensure quality, for training purposes or to have evidence at hand should you need it. Following consent from the caller, calls are recorded and stored on a secure server.
* * *
###  Tariff Change
Charge a fixed price per call or change the price during a call (e.g. hold queue free of charge, initial clarifications at a lower price and subsequent consulting service by a specialist at a higher price).
###  Secure Routing
Forward your calls easily in the case of unforeseen events (e.g. faults or failure of your local infrastructure) and therefore ensure all your sites can be contacted.
* * *
###  Cloud Contact Center
Automatic call distribution enables you to connect your agents to a virtual call center irrespective of location. If an agent’s phone number is engaged, the call is automatically forwarded to the next available agent. In this way, resources are used efficiently and calls are answered without being forwarded several times.
* * *

text: * * *
###  Cloud Contact Center
Automatic call distribution enables you to connect your agents to a virtual call center irrespective of location. If an agent’s phone number is engaged, the call is automatically forwarded to the next available agent. In this way, resources are used efficiently and calls are answered without being forwarded several times.
* * *
_Further Options_
* * *
find out more
* * *
* * *
###  Division
Manage calls from withheld phone numbers individually (e.g. reject call or request that callers enter their phone number).
* * *
###  Selection
Block calls depending on their origin (e.g. mobile network, fixed network, calls from abroad).
* * *
###  Express Activation
In urgent cases, activate your national Business Number immediately.
* * *
###  Number Display
Decide which number is shown on your agent’s display (caller’s number or your Business Number).
* * *
###  Renumberation
Automatically route calls that you receive directly on your destination numbers (e.g. 031 ...) to another number (e.g. 058 ...), or notify the caller of the correct number via a recorded message.
* * *
###  Temporary Activation/Deactivation
Activate or deactivate your Business Number for a specified or indefinite time. This saves you costs if the Business Number is underused.
* * *
* * *
* * *
Due to technical difficulties, please try again later.
* * *
##  This is what our customers say
* ##  ELCO Heating Solutions
#####  Shahin Afshari
#####  Direttore Contact Center
###  «99,9% dei chiamanti è indirizzato automaticamente all’interlocutore corretto.»
Read more

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#  Swisscom Sign – your electronic signature
Sign without a pen and paper: in the digital world, the qualified electronic signature (QES) is replacing the handwritten signature. With the QES, you are able to sign documents online at any time from anywhere – conveniently on the computer or on the mobile phone with scan function.
Free Registration \+ 3 signatures
Free
Registration
\+ 3 signatures
.
###  Your benefits with Swisscom Sign
* Fast and convenient from anywhere
* Constant availability on the computer or on the mobile phone
* Fully digital
* Co-sign with others
* Legally equivalent to a handwritten signature
* Valid in Switzerland and Europe
**2.40** per signature
###  How it works
1. Upload document to sign.swisscom.ch
2. Invite others to sign if required
3. Sign the document via the My Swisscom app
4. Download the signed document
###  Register for Swisscom Sign
Before you can use Swisscom Sign, you will first need to verify your identity, as follows.
1. Open Sign.swisscom.ch
2. Scan QR code with your smartphone
3. Identify yourself once with your biometric passport
###  Electronically sign your documents using Swisscom Sign
Conclude rental and employment contracts digitally without having to be at the physical location.
Official registrations can be submitted online, thus avoiding queues at the counter.
Once you have identified yourself digitally, you can open accounts online and take out insurance.
###  Our partner offers
The following partners offer additional templates, which you can sign easily and conveniently with Swisscom Sign.
### YLEX
YLEX’s online platform vertragshilfe.ch offers you the option of creating various legally compliant documents and downloading them as PDFs.
* General letter template
* Sublease agreement
* Power of attorney
* Employment contract
###  Frequently Asked Questions
#### What is a qualified electronic signature (QES)?
Swisscom Sign is more than a digital signature. The qualified electronic signature (QES) is equivalent to a handwritten signature under Swiss law and is valid within the entire jurisdiction of Switzerland. With a QES, you can sign documents electronically, with legal effect, which would previously have been signed by hand (simple written form).
If you need to sign a document that falls under European jurisdiction, please choose our eIDAS-compliant QES.
#### What are the requirements for using Swisscom Sign?
To be able to digitally sign your documents with Swisscom Sign, you will need:
* A smartphone
* My Swisscom App
* Successful identity check with a valid, biometric passport
#### How much does it cost to sign with Swisscom Sign?
We charge CHF 2.40 per signature. You can pay for this via your Swisscom bill (Swisscom Pay) or by credit card (Visa, Mastercard), Google Pay or TWINT.
The advantage to you is that you only pay for what you need. You don’t have to buy any packages or subscriptions and are not tied into a contract.
#### How does co-signing work?
You can invite someone to co-sign a document. It’s simple:
1. Position the signature field for the person to sign the document.
2. Pay for the extra signature.

text: The advantage to you is that you only pay for what you need. You don’t have to buy any packages or subscriptions and are not tied into a contract.
#### How does co-signing work?
You can invite someone to co-sign a document. It’s simple:
1. Position the signature field for the person to sign the document.
2. Pay for the extra signature.
3. The invited person will receive an e-mail with the link to our website. They then scan the QR code with their smartphone and access the document.
4. If the invited person is not yet registered, they will first need to verify their identity using their biometric passport.
5. The invitee signs the document.
6. You will receive a confirmation e-mail that the signing process has been completed and that the document is ready for download.
#### Where can I subsequently view the signed document?
Your signed documents will be automatically deleted after the signing process is completed (30 days). You should therefore download the document and save it to your device or the cloud before this.
If you have been invited to sign a document, you can download the signed document again within 30 days. To do this, click on the link you received by e-mail.
#### How can I verify the authenticity of an electronic signature?
On this Swiss Confederation web page, you can upload a document and check for free whether the qualified electronic signature is valid.
Validate document
#### Can I use Swisscom Sign directly in Microsoft Office and Google Docs?
Yes, thanks to add-ons for Microsoft Office (e.g. Word) and Google Docs, you can digitally sign your documents in a familiar environment.
#### What e-signature solution is available for business customers?
There will soon be a dedicated Swisscom Sign service for small and medium-sized enterprises (SMEs). For more complex or specific projects, Swisscom Trust Services has a selection of services for Switzerland and Europe.
#### Is my scanned handwritten signature legally valid?
A scanned signature does not meet the requirements for a qualified electronic signature. So if you sign on a piece of paper, scan it and use it digitally, it is not legally equivalent to your handwritten signature, because it is easy to fake or reproduce.
##  Any questions?
Our support team will be happy to help with any questions relating to Swisscom Sign.
We will be happy to put you through to one of our employees now.
* Mandatory field
Sorry, we were unable to forward the enquiry. Please try again.
Chat about your experiences with other customers in the Swisscom Community.

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* * *
##  Success Story Spirella
> * * *
>
> ##  «Nothing works here if our communication resources aren’t functioning. We no longer want to be responsible for this risk.»
Walter Bütikofer,
IT Team Leader, Spirella
* * *
* * *
* * *
#  The challenge: preventing communication bottlenecks.
For more than 50 years now, spirella has been making bathrooms more beautiful in Switzerland and abroad. Style, a great design and the combination of functionality and aesthetics characterise its range. Smooth-running communication between the some 150 employees is extremely important, explained Walter Bütikofer, IT Team Leader: “Both within the headquarters and to our branch offices and customers, information is flowing at high speed. And due to a hardware change we could no longer make calls via PC – that was tedious! We were also worried about the risk of our e-mail platform crashing, and we wanted to pass on this risk. What’s more, our existing telephony system needed replacing. All of which was reason enough for taking action!”
* * *
* * *
###  The solution: use all channels with ease.
Microsoft Managed Communications & Collaboration (MCC) from Swisscom provides a common platform for all demands. The solution simplifies communication and cooperation: Now our employees can make calls with a simple click and the headset via PC. The Exchange platform for e-mail traffic is managed by Swisscom, telephone conferences can be organised and realised simply, and the Chat function is perfect for dealing with quick requests. Walter Bütikofer also discovered that “the presence status is also very helpful, as it helps us to avoid idle times. And Desktop Sharing enables us to support our IT users efficiently. We get UCC as a Managed Service for a monthly fixed price per user, which also makes budget planning easier.”
* * *
* * *
###  The result: information flows more securely and in a more targeted manner.
Has the introduction of UCC required a “culture change”? “Not really”, according to Walter Bütikofer, “we are simply working a bit differently. Most of the employees think the new tools are good; they received training in groups from Swisscom. And from us they receive practical assistance. All in all we are very happy with UCC – and convinced that we have chosen the right partner: Swisscom has a good reputation, is the market leader and has proven to be very reliable. UCC is a sure thing with Swisscom!”
* * *
* * *
Spirella (PDF)
* * *
* * *
* * *
* * *
##  These products are used by Spirella
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text: ## Financial cloud management with FinOps from Swisscom
#  Get the most out of your cloud environment
FinOps improves interdisciplinary collaboration for more efficient use of the public cloud and maximum value generation. Swisscom helps you apply the FinOps framework and adapts it to your company.
###  Cloud FinOps for your business
FinOps will help your company optimally leverage the public cloud and streamline costs. Application of the framework puts you in control, providing cost transparency and supporting your company with budgeting, forecasting and compliance.
To exploit the full potential of cloud infrastructures with FinOps, it needs new processes and interdisciplinary collaboration within the areas of IT, finance and business. This calls for a culture change to guarantee the long-term optimisation of business operations.
####  What’s in it for you:
* Cloud management optimisation through continuous, iterative processes
* Better planning and forecasting capabilities thanks to FinOps
* Analysis of current cloud usage and development of a FinOps roadmap
###  Your benefits
* Control and optimise costs across your entire cloud infrastructure
* Accelerate your journey to the cloud and the digital transformation of your business
* Increased competitiveness based on interdisciplinary decision making
###  When is it the right solution?
Shocked by excessive cloud infrastructure costs? Then it’s time to create transparency. With FinOps, we analyse your current cloud financial management from a technology, business and financing perspective. We have achieved cloud cost savings in the region of 30% in many of our previous projects.
For longer-term cost control, our FinOps-certified consultants conduct current state assessments. Providing you with a managed service, we will help increase your FinOps expertise to give you the means to control and continuously optimise your cloud operating costs over the long term.
###  Why Swisscom?
* As a strategic partner of hyperscalers, Swisscom is an expert at identifying potential for optimisation.
* Our FinOps-certified consultants are all-round experts in framework application.
* Swisscom supports you throughout the entire FinOps process and longer term with the managed service.
###  Our FinOps products and services
##  Unleash the full potential of your cloud environment
Our FinOps experts will show you how to optimise your cloud usage and save costs in the process.
Request quotation
####  More information
* Factsheet: FinOps
* Article: Optimising cloud costs with FinOps
###  Continuous optimisation in the FinOps process
With constantly changing cloud infrastructures and new service offerings, cost management requires continuous optimisation.
###  Phases in the FinOps process
FinOps also ensures optimum cloud cost management over the long term. The use of all cloud resources is analysed, optimised and monitored periodically.
#### Inform
We analyse your current cloud activities in detail. Based on the insights gained, our certified FinOps team of experts define the potential for optimisation.
#### Optimise
The cloud services deployed are selected according to (cost) efficiency, and billing methods are adapted accordingly. Cost awareness within the teams is increased.
#### Establish
We continue to monitor the changing cloud infrastructures, checking for possible anomalies or inefficient use of resources.
__ „The Swisscom FinOps experts helped us cut our Azure costs by 32%.“

text: #### Optimise
The cloud services deployed are selected according to (cost) efficiency, and billing methods are adapted accordingly. Cost awareness within the teams is increased.
#### Establish
We continue to monitor the changing cloud infrastructures, checking for possible anomalies or inefficient use of resources.
__ „The Swisscom FinOps experts helped us cut our Azure costs by 32%.“
Pedro Rissi, Digital Transformation Director, Geobrugg AG
__ „Swisscom provides holistic support in the implementation of a FinOps-driven organisation at Helvetia.“
Micha Altmeyer, Head of SAP PLM Helvetia Versicherungen
1.   2.
__ Previous __Next
####  Our experts will be happy to answer your questions. Contact us.
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text: Posted on 23\. April 2021Text: Nadja Heer & Christoph Widmer | Media: Adobe Stock
The authenticity of a document can be proven digitally. Documents can also be signed digitally. But how does this work, and what is the difference between an electronic seal and an electronic signature? An overview of the various procedures.
Download the form, print it out, sign it, scan it and send it as a PDF. How often have time-consuming processes like this got on your nerves? In the context of digital working, media disruptions can cause issues when documents need to be signed in a legally binding way.
It’s no wonder that the need for purely digital processes has grown among companies, public authorities and private individuals. Contracts, application forms, medical prescriptions, invoices – interactions between companies and their clients and business partners are increasingly processed digitally. This reduces the administrative burden and makes cooperation easier and more efficient for everyone involved. At the same time, when it comes to digital processes, it is important to protect documents from manipulation and, in doing so, protect customers from attempts at fraud.
## A look at security problems using the example of QR invoices
Imagine that your client receives a digital QR invoice, which appears at first glance to come from your company. But who’s to say that this is not a fake invoice from a criminal sender?
Scenarios like this affect companies and customers from all sectors and of all sizes time and again. As the QR code contains all the payment details, it can be manipulated so that the money is transferred to another recipient and the amount is changed. For companies and their customers, this can lead to considerable additional costs and even serious reputation al damage. Dealing with digital documents, such as QR invoices, therefore requires sound protection against misuse. This protection can be achieved by enabling all the parties to verify who sent the documents and that the content has not been altered.
Example of a QR invoice. The authenticity of the QR code can only be verified by scanning.
This article presents five ways in which companies can validly sign digital documents. It also explains how clients and business partners can verify the authenticity and unalterability of the documents they receive.
## An electronic seal as a digital signature
Companies have the option of attaching an electronic seal to files. This is like a digital company stamp and is equivalent to an advanced or qualified electronic signature for natural persons (more on this below). Electronic seals serve as evidence that the document (a contract, an invoice, a picture, etc.) has been issued by a particular organisation, and also **prove its integrity and origin**. The recipient has an assurance that the document is authentic and has been issued by the expected sender. Furthermore, the seal proves that the actual content has not been changed (integrity).

text: Like any digital signature, the electronic seal is based on asymmetric encryption. This public key procedure uses a public and a private (secret) key. The private key creates the digital signature, while the public key checks the authenticity of the signature.
## Blockchain-based electronic seals
The blockchain-based electronic seal is a further development of this technology that likewise demonstrates the integrity and origin of a document. The hash value (“fingerprint” or verification code) of the document is stored in the blockchain in a tamper-proof manner. This seal can certify individual files or transactions, and can also be used for mass processing.
Recipients can check whether the hash value of a document is the same as that stored in the blockchain. “As blockchain technology is used in this case, the saved entry is sufficient for authentication by customers. Demonstrating unalterability is precisely the purpose of blockchain,” explains Nicole Sigrist, Head of Customer Success & Projects at Swisscom Blockchain. Returning to the example of the QR invoice, in this case the seal is stored in the blockchain immediately after the invoice has been drawn up. The recipient can verify the authenticity themselves.
Close element
## Swisscom Blockchain’s Electronic Seal
Swisscom Blockchain’s Electronic Seal stores the unique fingerprint of a certified document using the Swiss Trust Chain, Swisscom and Swiss Post’s highly secure blockchain infrastructure. This cost-effective solution makes it possible to store 1,000 seals per second, and can be scaled for any volume required. This not only allows you to sign PDFs, but to exchange all types of data with your clients in a certified manner. Revoking a seal (declaration of invalidity) is also straightforward. Your clients can validate the fingerprint with a few clicks.
Find out more
## Simple electronic signatures
According to the federal law on the electronic signature, simple electronic signatures are data that is “attached to, or logically linked to, other electronic data for authentication”. This includes signatures that are signed in a PDF document in Adobe Reader, for example. The certificate, which is produced in the background, merely ensures the **integrity of the document**. If validated, the certificate only confirms that the document has not been changed between the moment of signing and the moment of opening.
A simple electronic signature does not therefore serve to identify a person. It thus offers the least legal certainty and is primarily suitable for signing documents internally within a company, or for proving that a document has not been altered.
## Advanced electronic signatures

text: A simple electronic signature does not therefore serve to identify a person. It thus offers the least legal certainty and is primarily suitable for signing documents internally within a company, or for proving that a document has not been altered.
## Advanced electronic signatures
Unlike a simple electronic signature, an advanced electronic signature can be used to **identify individuals** : the certificate issued upon signature assigns the signature to the person who signed the document. This means that they have sole control over the means by which the signature is attached. This may be a SIM or a smart card, which contains a user identification certificate and an electronic signature certificate and is used in a card reader or USB stick. Alternatively, you can enter all the necessary data on your mobile phone and receive a code for authentication by text message. The methods must make subsequent changes to the data visible.
## Qualified electronic signatures
A qualified electronic signature has, in principle, the same characteristics as an advanced signature, but is based on a qualified certificate issued by a recognised provider. For example, Swisscom’s Signing Service generates new certificates and signature keys in the cloud for each signature process. Authentication takes place via a mobile ID-capable SIM card over a mobile phone.
In Switzerland, KPMG verifies whether the certificates issued by the signature provider meet the requirements not only for advanced but also for qualified electronic signatures. Qualified certificates must be marked as such. In addition, unlike advanced signature certificates, they are issued exclusively for one natural person and may only be used for an electronic signature. Only qualified signatures are defined in Swiss law (Art. 14 (2) bis OR). **Only a qualified electronic signature is legally equivalent to a handwritten signature.**
For most contracts, there are no formal requirements in Switzerland. The signature serves as a form of assurance for the contractual partners and a qualified electronic signature is therefore often used, as it provides the highest level of security. For some types of contract, this is even mandatory, for example for consumer credit agreements, assignments of claims or post-contractual bans on competition.
Ultimately, however, it sometimes remains a matter of discretion, although economic factors usually make qualified electronic signatures the obvious option. “Unlike in the past, the cost of identification is hardly a factor when it comes to qualified signatures,” explains Benoit Strölin, Head of Product & Innovation Management at Swisscom Trust Services. At the end of the day, one thing is certain: with qualified electronic signatures, you can stay on the safe side when it comes to digital contracts.
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## Using blockchain to realise new business models

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## Using blockchain to realise new business models
Blockchain – it’s a term that triggers mixed reactions. But the technology is not just for speculating with cryptocurrencies. It can also transform new business…
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text: #  Make calls with Microsoft Teams: Now with your Swisscom Mobile number, too
Stay reachable with your preferred phone number- regardless of your location and device.
MS Teams Telephony Mobile now available for enterprise customers with NATEL®go.
##  Microsoft & Swisscom: stronger together
Swisscom and Microsoft expand their collaboration: as a Swisscom customer, you receive practical additional functions that improve your calling experience with Microsoft Teams. This makes it even easier to make calls worldwide from the desktop or mobile app. We now offer you the option of making calls with your Swisscom Mobile number via Microsoft Teams. This means you can be reached at all times and can react to changes more quickly.
##  Exclusive benefits with Swisscom
Swisscom is the only ICT company in Switzerland to offer this further development of Microsoft Teams. This allows you to benefit from numerous advantages in a single application: Cost savings, comprehensive support, practical integration of your Swisscom fixed network number ‒ and now of your Swisscom Mobile number as well.
###  One application for all your communication needs
The integrated telephony solution allows you to harness the many opportunities of Microsoft Teams in the fixed network too. Make calls direct to the telephony network from the Microsoft Teams app.
###  Fixed-network and mobile numbers integrated quickly and easily.
Connect your Swisscom line quickly and easily with Microsoft Teams and assign telephone numbers to your users ‒ direct from your Teams Admin Center with no need for in-depth IT knowledge.
###  No infrastructure expenditure
The service is fully managed by Swisscom. No additional hardware is required, saving you the expense of costly in-house infrastructure.
###  Improved support
With the joint Microsoft and Swisscom Service Level Agreement, you receive comprehensive support and a highly reliable service.
##  Our current package
###  Make calls using your fixed-network or mobile number wherever you are
Make and receive global calls using your fixed-network or mobile number direct from the desktop and mobile app.
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__ ‘The Telephony solution makes Teams the essential tool for every business.’
Marcel Jampen, Division Manager Market, SWISSCOFEL
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# What is the impact of 5G on the environment?
It is often claimed that 5G will lead to an astronomical rise in energy consumption. In fact, from a technological perspective 5G is far more energy efficient. But what are the effects of increasing data transmission? Research by the University of Zurich and Empa has analysed the impact of 5G on the environment.
Marius Schlegel, is the Swisscom employee responsible for climate friendly services.
22 December 2020
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Climate change is one of the greatest challenges of our time, for society and for the economy. Switzerland ratified the Paris Climate Change Accord and has pledged to become climate neutral by 2050. This means that we need to consider the effect of future ICT infrastructures, such as 5G mobile networks, on Switzerland’s greenhouse gas emissions.
A study jointly commissioned by Swisscom and swisscleantech reveals the impact powerful mobile networks can have on climate protection. A research team from the University of Zurich and Empa investigated the energy and material flows for the construction and operation of the networks and compared 4G and 5G technologies.
The team also examined the climate impact of a range of 5G-enabled applications. The research concluded that each of these use cases, from flexible working and smart-grid technology to precision crop management, offers huge potential for energy efficiency and climate protection.
## The study’s most significant findings:
* In 2030, the greenhouse gas emissions from 5G networks will be lower than those of 4G networks, assuming that both expand in line with expected data traffic growth.
* It is predicted that emissions for 5G networks will be around 4.5 g CO2e/GB (equivalent CO2 per gigabyte) in 2030, which is 85% lower than current emissions from mobile networks.
* 5G enables applications that may enable reduced greenhouse gas emissions. Significant potential has been identified in the following areas:
Flexible working. This reduces business travel and commuting due to more efficient virtual collaboration.
The use of smart grids within the power network. These automate and optimise network operation and increase the proportion of renewable energy in our energy supply system.
Precision crop management. This can reduce the use of agricultural products such as fertilisers and increase productivity in livestock farming
* * *
According to the study’s authors, it is possible to significantly lower greenhouse gas emissions by 2030 through the targeted use of the 5G network for those applications that demonstrate considerable potential to reduce greenhouse gases.
Two issues threaten to get in the way of this potential curb in greenhouse gas emissions.
* Firstly, rebound effects may diminish or even offset the expected reductions in greenhouse gas emissions. In other words, enhanced greenhouse gas efficiency may lead to an increased demand for particular services, thereby resulting in additional emissions.

text: Two issues threaten to get in the way of this potential curb in greenhouse gas emissions.
* Firstly, rebound effects may diminish or even offset the expected reductions in greenhouse gas emissions. In other words, enhanced greenhouse gas efficiency may lead to an increased demand for particular services, thereby resulting in additional emissions.
* Secondly, the applications involved may require additional (non-5G) ICT resources, such as laptops to facilitate flexible working; sensors, drones or robots for precision crop management, whose production and operation generate additional greenhouse gas emissions
## Harnessing the opportunities of 5G
In order to harness 5G technology to protect the climate, action is required in two areas.
* Firstly, it is important to keep the greenhouse gas emissions caused by ICT low. It is crucial to involve the entire ICT sector in this. 5G infrastructure accounts for less than three percent of the ICT sector's entire greenhouse gas emissions and using 5G to reduce emissions requires additional IT equipment which is not specific to 5G.
* Secondly, appropriate conditions must be established to curb greenhouse gas emissions that arise from transport, the supply of energy and agriculture.
The full study has been published in English on the University of Zurich website: https://www.ifi.uzh.ch/en/isr/news/news/5G-study-published.html
## Links
EMPA
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# Software Defined Networks (SDN)
#  How to get maximum performance out of your IT infrastructure
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IT managers have been preoccupied with virtualising their corporate IT for many years. After the cloud, workplaces and telephony, they are now focusing on their networks. This specialist article describes how IT decision-makers should go about it using SDN-based network architectures.
First published on 25 january 2019, updated 16 march 2020
Data, storage space, and apps, etc. are already in the cloud. They can be accessed on smartphones, tablets or notebooks as well as business applications like payment systems and M2M applications. As you know, IT already offers these possibilities.
However, you also know that the more you have connected to your network, the greater the demand for performance, stability and scalability. What you therefore need is a network that is highly elastic so that it can react flexibly and in an agile manner to changing business requirements.
SDN-based network architectures meet all these requirements in full. They do so by replacing many network components with central software applications and a handful of standardised hardware components. Rather than lots of proprietary and dedicated hardware, as many functions as possible are virtualised and realised as software. This enables you to respond quickly and easily to change.
What is SD-WAN and why might it be of interest to me?
Software-defined wide area networks (SD-WANs) are an automated and extremely cost-effective approach to the management of corporate networks. They use programmed network elements that employ dynamic routing to remotely define the best path and optimise it for the relevant application.
SD-WANs determine the optimal path based on the network conditions, the security and QoS (quality of service) requirements of the entered application data traffic and the cost of the connection. SD-WANs react proactively to real-time network conditions. Consequently, the business benefits from optimised costs, greater agility and improved performance.
###  An end-to-end perspective
Central and transparent end-to-end management helps execute customer wishes across network or national boundaries. SDN solutions like Enterprise Connect from Swisscom offer the necessary platform. Three goals are primary in this respect:
1. The centralisation of resource and network management facilitates the everyday work of administrators. What’s more, uniform orchestration takes over the configuration and monitoring of all network elements. It communicates with the individual components of the services via APIs that autonomously report their status and errors to it. This orchestration provides an end-to-end perspective of the network, right down to the network element level. As a consequence, sources of errors can be identified and rectified quicker.

text: 2. The configuration of networks and services is coordinated rather than accessing individual components such as routers, switches, firewalls and access points separately, as was the case in the past. Thanks to SDN, “on-demand” configuration is faster and results in fewer faults because the overall perspective of the network automatically takes account of the interdependencies of individual systems. This far-reaching automation enables new applications and services to be rolled out far faster and simpler than before.
3. The integration of third-party providers (e.g. AWS, Azure and SAP) can be defined in a customer-specific manner via the SDN platform. Additional services can be added simply, quickly, seamlessly and with the accustomed security at the touch of a button via a dashboard.
### The SDN controller as the central architectural element
Virtualising network resources enables rapid adaptation to changing business conditions, applications or momentary data traffic volumes. This is made possible because the control layer is kept separate from the infrastructure (data) layer. Network-wide monitoring and control functions are bundled within the SDN controller. With the aid of software, this creates a programmable infrastructure that is more independent of the physical devices.
SDN controllers use open standards and APIs, thus enabling the orchestration, control and management of network devices from different manufacturers. This takes place at the application layer, which offers individual perspectives of the infrastructure. Based on open platforms, the application layer capitalises on the scalability, performance and availability of modern cloud computing and storage resources.
As a result, new services or locations can be ordered from Swisscom via order management within minutes rather than weeks or even months.
Free PDF →
Whitepaper
With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
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With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
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###  Virtualised network functions for routers, firewalls and the like
SDNs and SD-WANs are closely related to network function virtualisation (NFV). Application-based network functions, such as routers, firewalls and load balancers, are virtualised. Thanks to NFV, all monitoring and controlling functions can be handled by the SDN controller in the control layer.
Tip
NFV uses cloud and virtualisation technologies to enable rapid development of new network services with flexible scalability and automation. It also enables virtual network functions (VNFs) to be added to the SD-WAN. Virtual network services like virtual private networks (VPNs), firewalls, QoS and multicasting can also be operated on the same virtual CPE platform alongside the SD-WAN.
In this way, new services can be made available far more quickly, with fewer faults and in a demand-oriented manner, which clearly helps meet the aim of improving agility and scalability.
### Network and service management reduced to three layers

text: In this way, new services can be made available far more quickly, with fewer faults and in a demand-oriented manner, which clearly helps meet the aim of improving agility and scalability.
### Network and service management reduced to three layers
Up to now, network and service management tended to be rather complex and difficult. Central SDN controllers avoid network complexity and combine the local network elements. This is achieved by separation into three layers:
1. The control layer
2. The infrastructure layer
3. Orchestration at the application layer
This increases the flexibility and agility of the individual layers as well as the scalability of the entire system.
An example: Up to now, you have deployed specialised and proprietary hardware like switches and firewalls. But you don’t need them anymore. Instead, you can use cheaper universal hardware and assign it the relevant required role using software. As such, a hardware element can be used as a load balancer one day and as a firewall the next day – provided that it has been supplied with the necessary software function from the cloud.
The separation of network functions into manageable units and the division into three clearly defined layers also has a positive impact on security. After all, businesses using SDN can cut their operational expenditure because simpler programmability means that network functions can be automated more easily.
###  Outlook
In future, the flexible opportunities offered by SDNs will not be restricted by national boundaries. Interconnecting the SDN controllers of different network operators offers a seamless solution for international customers. If you woud like further information, we recommend our white paper “With SD-WANs into the Hybrid Cloud”.
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A unique complete package based on software-defined networking for the optimum interaction of your ICT. Use all the advantages of digitalisation, and start by making your network more intelligent, faster, and more agile.
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#### Würth ITensis: More independent, thanks to SDN
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#### “SDN makes new collaboration between IT and business possible”
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Software Defined Networking SDN
#### “SDN makes new collaboration between IT and business possible”
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# “Ambitious in all situations.”
I developed a tremendous sense of ambition through elite handcycling, a passion I have successfully been pursuing since I was 10 years old.
Fabian Recher, HR Operations Assistant
21 May 2021
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I’m now putting this to use in my fulfilling job as HR Operations Assistant at Swisscom and in my sporting pursuits. While I was completing my commercial apprenticeship at Swisscom, I was able to strike a very good balance between my apprenticeship and my elite sporting commitments thanks to flexible working hours. I’ve been on the national team since 2020, which means that training camps and competitions take up more of my time. But thanks to the alternative working time model at Swisscom, this isn’t a problem. It isn’t a matter of course for my employer to support inclusion and enable me to achieve my professional and personal goals the way Swisscom has for years now. I hope that with all these opportunities, I will soon be able to fulfil my long-awaited dream of competing at the Paris 2024 Paralympics Games.
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“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: #  Centro Business 2.0
On this page:
An overview of the ports on the Centro Business 2.0 and instructions on setting up your router.
* ​Device and ports
* Set up and use
* Instructions and energy consumption
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the Centro Business 2.0.
Instructions Centro Business 2.0(opens in new tab)
##  Set up and use
###  Internet & WLAN
* Internet access to inOne SME office(opens in new tab)
* Set up WLAN(opens in new tab)
* Setting up WLAN separate from the network(opens in new tab)
* Measurements in the gigabit range(opens in new tab)
###  Managing
* Access to router portal (local)(opens in new tab)
* Privacy Option(opens in new tab)
* Factory Reset / WAN Reset(opens in new tab)
###  Data traffic
* IP Passthrough Security Gateway(opens in new tab)
* PPPoE Passthrough(opens in new tab)
* Server & Security Gateway with DMZ(opens in new tab)
* Site-to-Site VPN over IPsec(opens in new tab)
###  Security
* Internet Backup (Stick/Toolkit)
* Backup configuration(opens in new tab)
* Firewall for LAN & DMZ(opens in new tab)
###  Network
* IP addressing in the LAN(opens in new tab)
* Set up DynDNS(opens in new tab)
* LAN DHCP pool with static public IPs(opens in new tab)
* Setting up a static public IP 1:1 NAT(opens in new tab)
* Set up port forwarding(opens in new tab)
###  Firmware
* Firmware Update
###  Instructions and energy consumption
#### Overviews (PDF)
* Centro Business/Centro Business 2.0 Comparative overview
* Centro Business/Centro Business 2.0 Overview of functions
#### Instructions (PDF)
* Centro Business 2.0 installation manual (Kupfer / FTTH)
* Centro Business 2.0 installation manual (XGS-PON)
* Centro Business 2.0 Mounting options
#### Declaration of Conformity (PDF)
* Centro Business/Centro Business 2.0 Declaration of Conformity
Energy consumption Centro Business 2.0
##  Frequently asked questions
#### What do the LEDs on my Centro Business mean?
Red, white, blue or green: the flashing or illuminated LED of your router shows you the current status of WLAN, telephony, backup, etc. Consult the the PDF instructions to see what the different LEDs mean.
Find out more about LED behaviour(opens in new tab)
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: #  Additional services
## Teleconferences across different sites, memorable phone numbers or your own call centre will give your SME an extra boost.
####  International communication
Here you will find all there is to know about communication abroad and calling international numbers.
International communication
####  Top Number
Make an unforgettable impression with a memorable number. Discover numerous ways of optimising your number.
Top Number
####  Mobile landline
With the Enterprise Telephony App you can make calls with your business landline phone number via your mobile phone, PC or laptop, even if you are outside of your office.
Enterprise Telephony App
####  Callfilter
Callfilter automatically blocks unwanted advertising calls, plus calls from anonymous or unavailable numbers.
Callfilter
####  COMBOX®
COMBOX® basic or COMBOX® pro? Compare our different answerphone services – including for fixed network numbers.
COMBOX®
####  Call Center
Serve customers more quickly in a call centre and lighten your staff’s workload. Here you can find details of our call centre services.
Call Center
####  Corporate Number 058
Incorporate all your sites in a single telephone number system and control all incoming calls.
Corporate Number 058
####  Business Numbers
Create a call management system tailor-made for your company, such as with a single 0800, 0848 or 0900 number.
Business Numbers
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

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Live Music Experiment
# Switzerland Connected: The technology behind the high-profile experiment
On 13 January 2021, Bligg, Marc Sway and Band, Flavie Léa and seven other up-and-coming artists from the blue music talent show Sing It Your Way made history. For the first time ever, musicians based in separate locations performed together remotely – a feat previously considered technically impossible.
Michael Lieberherr, Communication Consultant
26 January 2021
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Wednesday 13 January 6:29 p.m. The tears of relief are in full flow – in Chillon Castle, above the rooftops of Bern, at the Teatro Sociale in Bellinzona, in a ski hut in Klosters, in the Zurich Volkshaus and at the blue TV production centre in Volketswil. It’s all to celebrate a world first. An achievement previously thought technically impossible: a live performance featuring 15 singers in six different locations. Apart yet united. On the very day that coronavirus forced Switzerland to re-enter lockdown.
However, the risk that the experiment would fail was very real. Jürgen Lochbrunner, Technology project manager, explains: “We thought long and hard about how the project could work. We did a lot of research and discovered that a number of very similar projects had already failed in the recent past.” The major challenge with the project lies in the different latency times, over multiple levels. Latency is the time it takes for a signal to go from the start point to the endpoint.
## Keeping time
In other words, when the music starts at the Teatro Sociale in Bellinzona, there is a delay of a few milliseconds before it arrives at the studio. This is barely audible when people are speaking, but when you are bringing together different elements of the music from six different locations, the slightest time shift is noticeable, even for a layman. Wherever signals are transmitted, there are slight delays, and this is precisely what makes it so difficult to synchronise a remote concert in real time. It is why it is impossible to sing together on a video call, for example. And it also explains why all the previous attempts we know of failed.
This was known prior to the experiment and it is worth reminding the engineers of this. Image processing is much more data and processor-intensive than sound processing, so the latency time is even greater. In addition, the ear is much more sensitive to delays than the eye which, at more 25 frames per second, hardly notices any difference. Audio data is measured in milliseconds, while video data is measured in frames per second (fps, frame per second).
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In the experiment, the engineers therefore separated sound and image in order to achieve absolute synchronicity in the sound transmission. This can be illustrated as follows: in a race, all the runners set off at the same time. Shortly before the finish line, they ‘wait’ for everyone to catch up, and only then cross the finish line together, completely in sync. It is only if everyone crosses the finish line in sync that no one at the finish line notices that they were running at different speeds. In this case, the ‘runners’ are only a few milliseconds apart.
This is exactly what the engineers achieved, using a software called Sonobus, which sent the beat of the music – the start signal – to the locations. Sonobus ensured that the beat was transmitted synchronously to the different parts of the country and over the various access networks, such as 5G, 4G, fibre optics or copper. This fired the starting pistol. The combined audio and video signals entered the race from different locations, arriving on the home strait (the studio) a little sooner or later, depending on the route. Image and sound were separated here, the engineers waited for the slowest runner, and the sound was perfectly synchronised once all the runners had arrived from every location. The image was then reinserted, with everything crossing the finish line together as a sound and image ‘team’.
## Sound and image as a complete oeuvre
In addition to the sound, the image was also important. The image composition for the song ‘Denkmal’ was to also tell the story of Switzerland Connected, with iconic locations such as Chillon Castle, a rooftop terrace in Bern, the Teatro Sociale in Bellinzona, the Volkshaus or the Madrisa mountain station. Videos of amateur singers singing along at home, which had been sent in prior to the event, were also integrated. The entire set was pre-planned and pre-programmed onto 90 buttons at Blue Studio production (formerly known as Teleclub) and then mixed by a virtuoso image director in real time – with complete lip-syncing.
Klaus Liechti, the project coordinator for network infrastructure, says: “The biggest technical challenge was not being able to practise the whole thing 1:1 beforehand. It was not until the day before that all the pieces of the puzzle finally slotted into place.” The day before was also the first time all the artists had come together to perform the new song ‘Denkmal’ in the four language variants – without being able to see one another’s faces. Neatly summing up the achievement, Audio Director David Sievers said: “I never doubted that it was possible. But I was never certain that it would actually work. There were just too many things that could go wrong.” And they did. For example, heavy rain caused a power outage at the Bern site, the backup function of a router torpedoed latency compensation and the dress rehearsal sowed seeds of doubt.
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## Standard products only
It is worth mentioning that the experiment did not use any specially prioritised or direct connections, but instead used standard 5G, 4G, fibre-optic and copper connections as used by Swisscom’s customers. Klaus Liechti continues. “We did not make any changes to our mobile or fixed-telephone network for this experiment. Our network already offers these bandwidths and latencies today.”
Switzerland Connected was about more than just music, however. As Florian Maag, Project Initiator/Co-Project Manager, explains: “Every single element of the network infrastructure, the connections, sync software, live cameras, live production, song, artists, streaming, was available individually, but had never actually been combined in an experiment like this before. Everything had to come together and integrate for the experiment to succeed.” For Katia Reinhardt, Co-Communications Manager at Swisscom who took part at the Bern site, the experiment has demonstrated that, “we need to show what our infrastructures and services can offer society and people in these times, with a focus on experiences, emotions and humanity”.
Whilst technology played a large part in Switzerland Connected, it is more an example of what organisations can achieve if everyone works together towards a common goal. Jürgen Lochbrunner, Technology project manager, explains: “With the hive mind that exists within the company, there is incredible potential to achieve things that seem impossible for the individual.” Audio Director David Sievers sums up the experience: “It felt a bit like a rocket launch. Nobody knew if it would work in the end. But it did!”
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text: ## 360-degree customer experience
#  Digital customer experience solutions for unique customer experiences
Customers today are more informed than ever and communicate through their preferred channels. They are always-on and expect intuitive shopping experiences from companies. At the same time, they want entertaining content and easy access to products and services. The only way to succeed in markets with high competition and price pressures is to follow these trends.
###  Touchpoint analysis and marketing automation service
Customer contact is becoming increasingly demanding, fast-paced and complex, making customer centricity one of the success factors of digitisation. Leverage the best technology to create unique customer experiences, whatever your customers’ preferred communication channel. If all relevant data is available to the people involved at all touchpoints, you can ensure smooth interactions and thus strengthen customer loyalty and acquisition.
With the right tools and methods, not only can your business master these challenges, you can convert them into genuine core competencies. With a seamlessly integrated customer experience solution, you can create positive, memorable customer experiences, strengthen customer loyalty and generate additional sales.
We will be happy to advise you on touchpoint analysis and networking your systems so that you can provide all the information to all involved parties at every point in the customer experience chain and automate processes wherever possible.
##  Why Swisscom is your partner for an outstanding customer experience
###  Comprehensive range of products from a single source
Switzerland’s broadest range of digital customer experience solutions from web and app development through to e-commerce and audience analytics.
###  Holistic consulting expertise
The unique integration of consulting, implementation and operation under one roof reduces complexity and stands for foresight.
###  Implementation expertise from the market leader
The market-proven expertise of our experienced CX experts ensures reliable and efficient project implementation.
##  Discover our customer experience solutions
Customer Experience (CX)
##  SAP Customer Experience
If you are using an SAP ERP system, the comprehensive SAP CX modules are available to you.
Go to offer
Customer contact solutions
##  Contact Center
Find out more about our tailored customer contact solutions.
Go to offer
##  Additional customer experience solutions
Robotic Process Automation
###  Business process automation
Automate repetitive tasks to increase productivity and reduce costs.
Find out more
Digital signage (POS), mobile and web
###  JLS
Create compelling digital customer experiences and help people connect with your brand.
Find out more
Digital Business and web platforms
###  Open Web Technology
Modernise your business model and reach your customers with attractive mobile apps and portal solutions.
Find out more
Data & AI
###  Data management and analysis
Take control of your data and make data-driven decisions.
Find out more
Ajila
###  Digital Contracts
Digitise processes such as contract signing for your customers and increase your efficiency.
Find out more
One third of companies surveyed would like to switch to a central CRM or CX business application.
Source: CxO 2021/2022 Investment Priorities
##  Find out more
#####  More articles
####  Our experts will be happy to answer your questions. Contact us.
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text: ## Success Story ICT-Gesamtlösung
#  “We use a modern, practical ICT tool box.”
Christoph Meyer, chief executive and owner
ManagImmos GmbH
###  The story in brief:
ManagImmos GmbH operates in the sale and management of real estate. Its clients expect staff to have all relevant information to hand instantly and everywhere. The team was not always able to call up data as and when required, and operating the local server and the firewall was costly and time-consuming.
Christoph Meyer is the chief executive and owner of ManagImmos GmbH in Ittigen near Bern. His company deals in the sale and management of real estate. The company also handles construction management required for clients. “It’s very important to me to maintain the highest standards and to be able to collaborate with good, reliable tradesmen,” he explains.
Christoph Meyer sets the bar high for his core business: “My clients expect us to have all relevant information to hand instantly and from any location. We need an ICT solution that we can use to exploit the advantages of digitisation, so that we can offer a perfect service.”
##  ManagImmos GmbH – profile
* Activities: real estate sales and management
* Employees: 5
* Location: Ittigen in Bern
##  The project with Swisscom
* Rapid access to all data, from anywhere
* More efficient and transparent collaboration
* Ability to interview prospective tenants via videoconferencing
###  ManagImmos successfully uses this Swisscom product
##  Integrated ICT solution
Benefit from the advantages of an overall solution managed by Swisscom: Microsoft 365, Teams Telephony, Security and Backup.
To the offer
###  Good, but not good enough: the ICT basics
Christoph Meyer felt there was room for improvement with his ICT systems until a short while ago. With solid foundations in place, the time was right to take the next steps into digitisation. He and his team did not have the option to call up data anywhere they needed it. Operating the local server and the firewall was time-consuming and involved recurrent investment costs. With a targeted renovation of the ICT landscape, Christoph Meyer wanted to offload tasks that are not directly part of his business and create the basis for smooth, location-independent working.
“Teams has enabled us to collaborate faster and more transparently.”
Christoph Meyer, chief executive and owner
ManagImmos GmbH
###  Just switch on and get to work
“It should be possible for the ICT to work like my car – simply jump in and drive off.” That’s how Christoph Meyer explained the needs of his SME to Swisscom. He received a customised solution proposal from a Swisscom consultant that comprised everything that ManagImmos required for efficient, modern and carefree working: Microsoft Office 365 with Teams, including Teams Telephony as the central work and communication tool, Managed Security with a firewall in the Swisscom Cloud and Managed Backup with automatic data backup in Swisscom data centres. All of the company's data is located in the cloud, allowing rapid, secure access from anywhere.
###  Skilful digitisation brings new freedom

text: ###  Skilful digitisation brings new freedom
“Today we use a huge, state-of-the-art, practical ICT tool box,” explains Christoph Meyer, keen to show us how it works on his tablet. With just a few taps on the screen, he calls up the documents for the apartment in front of us in a flash. The maintenance work carried out in the past few years can be seen at a glance. There are also plans, rental contracts, information about tenants, records of conversations with property owners, photographic documentation, etc. “In the old days we had to carry a few fat ring binders around with us,” says Christoph Meyer. “I’m so glad that we’ve digitised all our documents now. It makes a good impression on our clients. And having fast access to all the important data saves us a lot of time.”
###  Straightforward and efficient collaboration
The ManagImmos crew collaborate extremely efficiently using the new tools from Microsoft Teams. Christoph Meyer adds: “At our internal online meetings, we edit documents together and log everything continuously. Collaboration has become faster and more transparent.” He explains that Microsoft Teams is also extremely useful when selecting tenants: “We never sign contracts with people that we can't see. Especially now, in times of coronavirus restrictions – or when talking to prospective tenants abroad – being able to conduct video meetings on Teams is a massive benefit.”
Back to the solution

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## **I am interested in
Communication & Collaboration**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: ## blue TV Host for exceptional hospitality TV
#  TV entertainment just like at home – for hotels, care homes and institutions
With Hospitality TV, your guests will feel at home and enjoy an exceptional radio and TV experience. With blue TV Host, you can offer your guests the same high quality that they enjoy at home, including digital radio, UHD-TV and TV streaming.
##  Our solutions in detail
| blue TV Host
| blue TV Host Advanced
---|---|---
### _​_ TV and live entertainment
|  |
300 TV channels (>160 HD) and TV guide
| _​_ | _​_
> 300 radio stations | _​_ | _​_
5 pre-programmable channel lists | _​_ | _​_
Streaming from >1000 apps on mobile devices Guests or residents with a private streaming subscription can broadcast apps to their TV screen. They can scan the QR code with their mobile phone or tablet and watch the content on the TV screen. The use of My App Streaming requires supplementary hardware and software which is not included in the offer. | Optional
| Optional
TV-Box for each room, including remote control
| _​_ | _​_
In-house channel for your own live broadcasts
| _​_ | _​_
|  |
### _​_ Infotainment and services
| _​_
| _​_
Creation of and support for personalised info channel |  |
The latest news and offers, including local events |  |  ​
Link mobile devices via QR code |  |  ​
Individualised push notifications sent straight to rooms |  |
Concierge via TV remote control |  |
|  |
### _​_ ​Internet access and connectivity
| Optional
| _​_
Guest wifi with SMS login |  |
Secure wifi user identification  User identification ensures that the user is liable for any unlawful internet use. |  |  ​
24/7 end user support |  |  ​
Managed LAN
|  |
Support for multiple networks,
e.g. one for guests/residents and one for employees
|  |
|  |
### _​_ ​ ​TV Set as a Service With blue TV Host and blue TV Host advanced, you can also get a wide range of TV sets as part of a leasing model. Choose your preferred contract length. Installation, repairs and exchanges are included in the monthly fee. You can also add further services to your service package, such as TV-Box installation or new LAN cabling.
| Optional
| Optional
Optional leasing arrangement for TV sets.
|  |
|  |
### Price
|
Price per room/ mt.
15.–
|
Price per room/ mt.
35.–
####  Find the right solution for you
Let’s work together to find the right solution for you. Contact us.
####  Downloads
* Hotel brochure
* Care home brochure
* Factsheet
##  A diverse offer: This is what distinguishes blue TV Host
Over 300 TV channels and radio stations with 5 pre-programmable channel lists
UHD TV-Box including remote control
Fixed price per UHD TV-Box, without additional outlay
Thanks to Managed Service, your software and hardware is always up to date
Inhouse Channel for your own live broadcasts
Info channel with your chosen layout for the latest news and customised information
##  Highlights at a glance: the information channel, My App streaming and the in-house channel
###  Personalised info channel

text: UHD TV-Box including remote control
Fixed price per UHD TV-Box, without additional outlay
Thanks to Managed Service, your software and hardware is always up to date
Inhouse Channel for your own live broadcasts
Info channel with your chosen layout for the latest news and customised information
##  Highlights at a glance: the information channel, My App streaming and the in-house channel
###  Personalised info channel
Use the info channel to give your customers, guests or residents the latest news and personalised information. Whether it's weather forecasts, event information, menus or simply the date and time – you choose the content and language and change it yourself whenever you like.
Greet your customers, guests or residents with a personalised TV home screen.
Contactless digital display of essential information.
All the latest news and important messages at a glance.
Telephone numbers, emergency contacts, care manager, reception or check-in desk all easy to see.
Your guests and residents have access to local information, events platform and webcam feed displayed dynamically on their TVs.
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###  My App Streaming
Guests and residents can use their mobile phones or tablets to cast apps and private streaming services right to their TV screens. Calls or other use of the mobile devices is possible during streaming.
###  Inhouse Channel for your own live broadcasts
An additional TV channel lets you broadcast your own live content such as conferences, exercise classes or church service. Your customers, guests or residents can view the content conveniently on the TV screen.
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###  Personalisierter Infokanal
Mit dem Infokanal vermitteln Sie Ihrer Kundschaft, Ihren Gästen oder Bewohner*innen tagesaktuelle News und personalisierte Informationen. Ob Wetterprognosen, Veranstaltungsinformationen, Speisekarten oder einfach nur Datum und Uhrzeit – die Inhalte und Sprache bestimmen Sie und passen sie jederzeit selbst an.
Empfangen Sie Ihre Kundschaft, Ihre Gäste oder Bewohnende mit einem individuellen TV-Startbildschirm.
Die wichtigsten Informationen aufgeschaltet: Digital und kontaktlos.
Die wichtigsten Informationen aufgeschaltet: Digital und kontaktlos.
Rasch ersichtlich: Telefonnummern, Notfallkontakte, Stationsleitung, Rezeption oder Empfang.
Ihre Gäste und Bewohnende erhalten lokale Informationen Eventsplattform und Webcam dynamisch auf dem TV ausgespielt.
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__ Previous __Next
###  My App Streaming
Gäste und Bewohnende können mit Ihrem Handy oder Tablet Apps und private Streamingdienste auf den TV-Bildschirm übertragen. Telefonieren oder eine andere Nutzung der mobilen Geräte ist während des Streamings möglich.
###  Inhouse Channel für eigene Liveübertragungen
Auf einem zusätzlichen TV-Kanal werden eigene Veranstaltungen wie beispielsweise Konferenzen, Sportlektionen oder Gottesdienste live übertragen. Ihre Kundschaft, Gäste oder Bewohner*innen verfolgen die Inhalte bequem auf dem TV-Bildschirm.
1.   2.   3.
__ Previous __Next
###  My App Streaming
Gäste und Bewohnende können mit Ihrem Handy oder Tablet Apps und private Streamingdienste auf den TV-Bildschirm übertragen. Telefonieren oder eine andere Nutzung der mobilen Geräte ist während des Streamings möglich.
###  Inhouse Channel für eigene Liveübertragungen

text: Auf einem zusätzlichen TV-Kanal werden eigene Veranstaltungen wie beispielsweise Konferenzen, Sportlektionen oder Gottesdienste live übertragen. Ihre Kundschaft, Gäste oder Bewohner*innen verfolgen die Inhalte bequem auf dem TV-Bildschirm.
1.   2.   3.
__ Previous __Next
###  My App Streaming
Gäste und Bewohnende können mit Ihrem Handy oder Tablet Apps und private Streamingdienste auf den TV-Bildschirm übertragen. Telefonieren oder eine andere Nutzung der mobilen Geräte ist während des Streamings möglich.
###  Inhouse Channel für eigene Liveübertragungen
Auf einem zusätzlichen TV-Kanal werden eigene Veranstaltungen wie beispielsweise Konferenzen, Sportlektionen oder Gottesdienste live übertragen. Ihre Kundschaft, Gäste oder Bewohner*innen verfolgen die Inhalte bequem auf dem TV-Bildschirm.
1.   2.   3.
__ Previous __Next
__ ‘As the ‘Head of IT’, I feel like a weight has been lifted from me.’
Bruno Caratsch, Host Hotel Casa Berno
* Find out more
__ ‘The TV info channel has reduced our printing costs by 75 percent.’
Stefan Welschen, Manager of the Hotel Ambassador in Brig
* Find out more
__ ‘We’ve reduced the time needed for TV updates from 75 hours to zero.’
Roland Wüthrich, Head of Technical Services, Infrastructure and Security Officer at Dahlia
* Find out more
__ ‘TV for older people needs to work this easily.’
Daniel Corpataux, Manager of the Aergera Care Home
* Find out more
1.   2.   3.   4.
__ Previous __Next
##  Auch die Hoteliers des Jahres 2021 setzen auf blue TV Host
Nadja und Patric Vogel, Gastgeber im Märchenhotel Braunwald im Kanton Glarus, wurden an einer grossen Gala mit dem Fachaward «Hoteliers des Jahres 2021» geehrt und gefeiert. "Heute ist ein stabiles WLAN wichtiger als ein Telefon im Zimmer," meint Nadja Vogel.
* Lesen Sie die Erfolgsstory(opens in new tab)
##  FAQs
#### What are the requirements for blue TV Host and blue TV Host advanced?
blue TV Host/Host advanced requires a working business Internet connection and up-to-date domestic cabling (CAT 6 cables). Once these physical requirements are in place, the service can be installed and activated within a day.
#### Can I take advantage of the offer for individual rooms?
Yes, that is possible. However, in the case of blue TV Host advanced, you need to take out a subscription for a minimum of 10 rooms. There is no minimum subscription requirement for blue TV host.
#### Can blue TV Host and blue TV Host advanced be used in break rooms, lobbies or common rooms?
Yes, that is permitted. The solution may also be used in lounges, lobbies, terraces, spa areas, etc.
#### How is support provided? Who can I contact if issues arise, particularly at the weekend?
The partner company is your first point of contact for support (during their opening hours). Outside opening hours, Swisscom provides support.
##  TV solutions for business customers
Would you like to find out more about our Swisscom IPTV services for business companies?
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
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# International communication
Do you work for your company abroad and always need the best possible connection? Or do you have business partners in other countries, with whom you regularly speak on the telephone from Switzerland? If so, you’re in the right place, because here you will find all there is to know about mobile communication abroad and calling international numbers.
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## Our attractive roaming tariffs for your communication abroad
Unlimited calls and mobile data anywhere in the world. Thanks to our comprehensive flat-rate subscriptions, attractive data packages and low-cost calls, Swisscom will also meet your communication requirements while you are abroad.
## Using your mobile phone abroad
inOne SME mobile and NATEL® business infinity 2.0 comes with calls, SMS messages and data included while you are abroad. Find out which subscription best meets your needs.
#### Where are you travelling to?
Availability and charges by destination and subscription.
Go to query for tariffs
#### Cockpit
Call and surf easily from abroad: check your credit, manage roaming limits and buy packages for using your mobile abroad in the Cockpit, free of charge at any time.
More on the Cockpit
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## Additional data and telephony packages
As well as the roaming allowance included in our subscriptions, you can buy additional data packages and voice options. You can therefore surf the Internet, call and send SMS messages abroad at lower, fixed rates.
### Data Travel packages
Unlimited mobile surfing abroad – with the Data Travel package that meets your needs.
Data Travel
## 10 GB
10 GB data volume for surfing abroad If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
From
CHF59.90/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Details
Data Travel
## 5 GB
5 GB data volume for surfing abroad If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
From
CHF39.90/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Details
Data Travel
## 1 GB
1 GB data volume for surfing abroad If you have used up your data or reached the 12-month limit, a new package must be activated. Billing in 1 kB increments. The data package is valid for 12 months in all countries in the relevant zone.
From
CHF14.90/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Details
### Travel packages for calls and SMS
Make calls and send SMS easily while abroad.
Voice Travel
## 60 minutes
60 minutes of calls from abroad
From
CHF15.00/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Details
Travel Message
## 100 SMS
Send 100 SMS worldwide The Message Travel package is valid for 12 months in all countries.
CHF9.90/ package
${xtraDiscount} XTRA discount incl.

text: From
CHF14.90/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Details
### Travel packages for calls and SMS
Make calls and send SMS easily while abroad.
Voice Travel
## 60 minutes
60 minutes of calls from abroad
From
CHF15.00/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Details
Travel Message
## 100 SMS
Send 100 SMS worldwide The Message Travel package is valid for 12 months in all countries.
CHF9.90/ package
${xtraDiscount} XTRA discount incl.
Instead of ${priceInstead}
Worldwide
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#### Tips & Information
COMBOX® abroad
What are roaming days?
#### Other countries
Calls to mobiles and landlines. Added value services and special numbers are excluded.
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#### Mobile subcription
|
#### Country Group
|
#### Standard tariffs
---|---|---
| Country Group 1EU/Western Europe, USA, Canada:
Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (without overseas territories e.g. French Guyana, Guadeloupe, Martinique, Reunion, etc.), Germany, Gibraltar, Great Britain, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxemburg, Malta, Monaco, Norway, The Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, USA (including Alaska and Hawaii, but not including US territories/insular areas), Vatican | CHF 0.60/min.
All inOne SME mobile and Swiss SME mobile subscriptions | Country Group 2Australia (without Norfolk and Macquaire Island), Israel, Japan, Mexico, New Zealand, South Korea, Taiwan | CHF 0.80/min.
Country Group 3Albania, Algeria, Argentina, Bahamas, Belarus, Bosnia-Herzegovina, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Indonesia, Kosovo, Libya, Malaysia, Moldova, Montenegro, Morocco, North Macedonia, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Venezuela | CHF 1.20/min.
Country Group 4Benin, Bolivia, Cameroon, Cape Verde, Congo (Republic of the Congo), Congo (Democratic Republic), Cuba, East Timor, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Kenya, Lebanon, Madagascar, Mauritius, Nigeria, Pakistan, Paraguay, Saudi Arabia, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam, Zimbabwe | CHF 2.00/min.
| Country Group 5 All other countries | CHF 4.00/min.
|  |
## Send SMS abroad
You can send SMS and make phone calls to all country groups for free with your mobile subscription. Chargeable services are excluded.
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Support
Help
##### Telephone advice
__Call me back
__
+41 62 286 12 12
#### Call our Hotline
Talk to our support staff
__
0800 055 055 Free phone
Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Call me back
Would you prefer to call us?
0800 055 055 (longer waiting time)
Our staff will of course also be happy to help you in person.
__
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
__Request consultation
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel

text: __
Free phone
#### Hotline closed
The hotline 0800 800 800 is currently closed.
Our business hours are:
__Request consultation
Talk to our support staff
__
0800 055 055 Free phone
Callback in 10 seconds
Your telephone number*
__ The phone number entered by you is unclear or invalid.
Line concerned
__ The phone number entered by you is unclear or invalid.
* Mandatory field
Call back now Cancel
Our staff will of course also be happy to help you in person.
__
Free phone
Close
The hotline 0800 800 800 is currently closed.
Our business hours are:
Close
#### Thank you very much
##### Shop appointment
Get personal advice in the Swisscom
Shop of your choice.
Arrange an appointment
##### By customers for customers
Find solutions and communicate
with other customers.
Swisscom Community
##### Top Help
Device manuals
Roaming tips
Help with PIN & PUK
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text: ## Benefits
###  Download speedThe actual speed depends on your telephone connection (e.g. distance to the telephone exchange)
| 10 Mbit/s max.
---|---
Upload speedThe actual speed depends on your telephone connection (e.g. distance to the telephone exchange) | 1 Mbit/s max.
Data Volume | Unlimited
Internet connection | Constantly connected
Activation charges | 43.–

text: ## Communication & Collaboration solutions
#  Communication & Collaboration for efficient teamwork
The impact of working from home on companies – read now.
Communication solutions are the key to efficient collaboration in these times of distributed teams, remote working and agile projects. With Communication & Collaboration solutions, you can make your employees’ teamwork more efficient and enable cross-company interaction. Take advantage of our flexible solutions and additional services that adapt to your needs – and make room for innovation.
##  Why Swisscom is your ideal collaboration partner
###  Comprehensive portfolio
We have everything you need for the digital workplace – from telephony, Full HD video options and fully managed UCC solutions through to custom products and services.
###  Professional service
Rely on our service desk and team of experts for incidents, release support, licence management and numerous other services.
###  Proven expertise
Obtain all your communication solutions from a single source and take advantage of our many years of expertise, which includes facilitating cultural change.
68% of respondents see more efficient collaboration as the most important driver for UCC solutions in major corporations.
MSM, Workplace & Mobility in Switzerland, 2019
49% of the Swiss companies surveyed expect their collaboration & communication solution provider to offer a complete service portfolio from a single source.
MSM, Workplace & Mobility in Switzerland, 2020
72.5% of the major corporations surveyed in Switzerland prefer a Swiss location for the public cloud when purchasing UCC services.
MSM, Workplace & Mobility in Switzerland, 2019
1.   2.   3.
__ Previous __Next
##  Discover our communication & collaboration solutions
Essential
##  Cisco Webex platform and telephony
Efficient collaboration, whatever the work location, time and equipment.
Find out more
Advanced
##  Flexible managed UCC solutions
Swisscom-managed UCC integrated solutions from a single source, with additional services as an option.
Find out more
Tailored
##  Tailored to your needs
As a system integrator, we offer UCC solutions that are individually tailored to your requirements.
Find out more
##  More offers
###  Future Work Consulting
Benefit from advice and support on your journey to the workplace of the future.
Find out more
###  Microsoft Cloud Services
Our extensive M365 offering from the cloud – work efficiently and encourage innovation.
Find out more
###  Enterprise Workspace
Operate efficient app and device management with our simple, intuitive IT management solution.
Find out more
##  How our communication solutions support you
#### Communication solutions for different IT systems
##### Customer requirements
The Swiss security company Securitas has various subsidiaries abroad with different IT systems. So any collaboration solution needed to be fully compatible and independent of the IT systems.
##### The support offered by Swisscom
The high standardisation of Webex enables easy integration into existing IT infrastructures. You can share documents and make calls with all collaboration partners on any device (smartphone, tablet, laptop/PC), even if they do not use Webex.
* Find out more (PDF)(opens in new tab)
#### Customer communication when working from home
##### Customer requirements

text: ##### The support offered by Swisscom
The high standardisation of Webex enables easy integration into existing IT infrastructures. You can share documents and make calls with all collaboration partners on any device (smartphone, tablet, laptop/PC), even if they do not use Webex.
* Find out more (PDF)(opens in new tab)
#### Customer communication when working from home
##### Customer requirements
The company Selecta places high demands on its communication solution. More than 350 calls are answered and forwarded to the appropriate service department every day, some automatically. With employees increasingly working from home, call answering and forwarding must be possible effortlessly and accurately from anywhere.
##### The support offered by Swisscom
To ensure the 850 employees can work from anywhere just as they can in the office, desk phones have been replaced by softphones (Jabber Softphone Client). As a result, Selecta is now more agile and customers benefit from shorter waiting times.
* Find out more
#### Scalable video conferencing solution
##### Customer requirements
Inlingua was working on digital transformation back in 2009, searching for a way to make language courses easily accessible and affordable for its customers. The company evaluated a number of video conferencing solution providers.
##### The support offered by Swisscom
They finally opted for the Cisco video conferencing solution Webex. In its capacity as integrator, Swisscom enabled the sharing of learning content worldwide, adding an app and an electronic learning platform later. These were integrated into the conferencing tool via an API.
* Find out more
#### Pioneering ICT upgrade
##### Customer requirements
To replace an outdated ICT landscape without disrupting ongoing operations, Rolf Schubiger Küchen AG was looking for an affordable integrated ICT solution that could flexibly adapt to new requirements.
##### The support offered by Swisscom
Equipping the company for the future and enabling it to react flexibly to changes, Swisscom is orchestrating several optimally coordinated services. The network will be equipped with the latest SDN technology (Enterprise Connect).
* Find out more
##  MSM study: the changing workplace
Impact of working from home on the company and employees.
Go to free download
##  Learn more
Study
####  ISG Provider Lens™ 2022
Comparison of Swiss workplace providers: workplace transformation, digital service desk, managed workplace.
* Go to free download
Studie
####  MSM Research 2023: The hybridisation of the workplace in Switzerland
The change in the working world is influencing corporate culture and the operation of workplaces.
* Go to free download
__ ‘Greater efficiency, facilitated communication, less work in operational IT: the Managed Cisco Solution from Swisscom really gets us closer to where we want to be.’
Beat Zuberbühler, Head of Management Support, ASGA Pension Fund
* Find out more
__ ‘Nothing works here if our communication resources aren’t functioning. We no longer want to be responsible for this risk.’
Walter Bütikofer, IT Team Leader, Spirella
* Find out more
__ ‘We can now inform our employees much faster and in a more targeted manner than in the past.’
Zaira Tschudi , Content & Social Media Manager , New intranet platform for cablex
* Find out more

text: Beat Zuberbühler, Head of Management Support, ASGA Pension Fund
* Find out more
__ ‘Nothing works here if our communication resources aren’t functioning. We no longer want to be responsible for this risk.’
Walter Bütikofer, IT Team Leader, Spirella
* Find out more
__ ‘We can now inform our employees much faster and in a more targeted manner than in the past.’
Zaira Tschudi , Content & Social Media Manager , New intranet platform for cablex
* Find out more
__ ‘Our customers benefit from shorter waiting times and intuitive navigation.’
Helen Hugi, Project Leader Digitalisation, Selecta AG
* Find out more
__ ‘Swisscom gives us all the ICT solutions we need.’
Markus Kappeler, Leiter IT & TelCom, Rolf Schubiger Küchen AG
* Find out more
__ ‘SBB benefits greatly from UCC. We have created new working environments that appeal in particular to young talent.’
Andreas Blum, Head of Solution Center Cargo, Corporate Divisions and Workplace, SBB
* Find out more
__ ‘The cooperation with Swisscom was faultless. If something didn’t work right away, we quickly received the necessary support.’
Peter König, Head of Business Services at inlingua
* Find out more
1.   2.   3.   4.   5.   6.   7.
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##  Frequently asked questions about collaboration solutions
#### What is collaboration?
Collaboration refers to cooperation between team members and the exchange of data. Suitable IT tools simplify communication and enable efficient collaboration and the exchange of information between everyone involved.
#### Why is collaboration important for companies?
Collaboration promotes efficient teamwork and contributes to success. Access to relevant information eliminates gaps in information. It also makes goals, values and general conditions more transparent, which makes cooperation more efficient.
#### What collaboration solutions does Swisscom offer?
Swisscom offers collaboration solutions to suit all requirements and company sizes. Standardised products are available that are easy to integrate and adapt to specific needs.
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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* Swisscom Broadcast, Media & Events
# We digitize your live communications
Your One-Stop-Shop for digital events
Digital events are our core business. We offer creative solutions, crisp concepts and best digital technology for a carefree realisation.
To the overview
## Our portfolio of offers
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Event ICT
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Internet, the best network for your event plus various equipment for rent.
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Event ICT
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Internet, the best network for your event plus various equipment for rent.
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Digital Media
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Solutions for the production, broadcasting and archiving of videos.
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Digital Media
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Solutions for the production, broadcasting and archiving of videos.
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Zoon
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The event management software for organisations.
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Zoon
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The event management software for organisations.
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Consulting & Projects
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We support our customers from A to Z. From the conception to the production, all from a single source.
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Consulting & Projects
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We support our customers from A to Z. From the conception to the production, all from a single source.
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Trend study 2022
# How data and digitisation lead the way to innovation
Innovation not only stems from technology ‒ it also occurs when companies face new challenges. This year’s trend study ‒ produced in partnership with the market research firm PAC ‒ shows how data and technologies pave the way for innovation.
Download the trend study now to learn more about the five key developments ‒ including practical assessments by our experts:
Employee Experience - how to retain skilled employees
Data sovereignty in times of hyperscalers
The challenge of managing hybrid multi-clouds
Using innovations for more efficient processes
AI, machine learning and data analysis for a sustainable IT
Number of pages: 18
Recommended for: Business specialists / Management, IT, HR
Published: 24 February 2022
Free download
Your personal download link for the document you require will be sent to you via e-mail.
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text: # Customer promise and strategy
## Our customer promise
**Ready** – to simply use the opportunities of the networked world.
With top quality, ground-breaking innovations and connected to people and the environment.
Almost no other company is more closely linked to Switzerland and the people who live here than Swisscom. Because people are our main focus, we also know that while some share our enthusiasm for a connected world, others are more cautious about the future. Swisscom has a duty to everyone to make the possibilities of a connected world accessible, easy to use and relevant. That is our responsibility. And it’s also our promise as the Swisscom brand.
## Our strategy
Digitisation, changing customer requirements, predatory competition in the saturated core market and new providers with disruptive business models put our business under pressure. Our long-term corporate strategy aims to compensate for the decline in revenue and profit, thus maintaining the financial strength to invest heavily in new technologies.
### Best customer experience
Swisscom works hard to keep its customers happy by offering them the best experience at all times wherever they are.
Best products
Best service
Best infrastructure
### Operational excellence
Swisscom is implementing cost optimisation measures to counter declining revenue in its core business resulting from the impact of competition.
Greatly simplified IT & network
Digital leader
Smart investments
### New growth
Swisscom is responding to the increasing market saturation and related price pressures with new growth opportunities.
Growth in the IT market
Focused growth in new areas of business
Maximising core business
## Focus trends
Swisscom regularly analyses trends. From these, it identifies tangible, short- to medium-term trends that have a direct impact on Swisscom’s business. For example, the focus trend of Ultra-Broadband & 5G has already arrived in reality: in 2019, the first commercial networks went into operation globally. Other focus trends such as Cloud and Edge Computing or Cyber Security are already having a major impact on many companies worldwide.
#### Automation and Robotics
Automation means that process sequences are controlled by machines, while humans monitor the overall automated process. Repetitive physical work steps and processes within digital systems that are traditionally performed by humans offer great potential for automation. However, intelligent automation (a combination of AI and robotic process automation) will enable future automation to go well beyond repetitive tasks.
#### Ultra-Broadband and 5G
In 2019, the first commercial networks went into operation globally. And 5G networks are being expanded rapidly. Despite political resistance, Switzerland is a pioneer in 5G expansion. Telecoms providers continue to invest substantially in the expansion of wireline ultra-broadband infrastructure.
#### Cloud and Edge Computing
Cloud solutions promise, among other things, lower costs and higher scalability – but also greater simplicity and better features for the development of applications. High bandwidths and increasing connectivity encourage the spread of cloud solutions. Edge clouds are of central importance for IoT and gaming (low latency). For example, they enable sophisticated analytics at the network edge (data is processed decentrally where it is produced).
#### Diversified Entertainment

text: #### Cloud and Edge Computing
Cloud solutions promise, among other things, lower costs and higher scalability – but also greater simplicity and better features for the development of applications. High bandwidths and increasing connectivity encourage the spread of cloud solutions. Edge clouds are of central importance for IoT and gaming (low latency). For example, they enable sophisticated analytics at the network edge (data is processed decentrally where it is produced).
#### Diversified Entertainment
Pay TV providers are in fierce competition with globally active OTTs and media companies are also trying to address end consumers directly through digital streaming services. Content is increasingly consumed via mobile devices and regardless of location. Overall, it is noticeable that consumers use a variety of media in parallel.
#### Cyber Security
Digitalisation has become everyday for companies. Many processes and business models are completely IT-based, making them attractive targets for attackers. Today, cybercriminals have specialised and professionalised. Successful attacks can threaten the very existence of a company. The human factor remains a major challenge when it comes to vulnerability. Comprehensive security concepts to counter cyberattacks are therefore essential for states, companies and private individuals.
#### Internet of Things
The IoT ecosystem connects the digital and physical worlds. Drivers of this development include the significant increase in smart home devices, smart wearables and networked value chains – based on constantly improved connectivity (speed, latency), the availability of cloud IoT platforms and improved analysis options. Efficient networking enables new business models, automated processes, novel customer interactions and smart products.
#### Privacy, Trust and Ethics
The fast pace and density of information in the media environment makes it more difficult to check the authenticity of news. The focus is primarily on social media, which increasingly influences political and non-political opinion-forming processes due to its wide reach. “Fake news” usually refers to news spread via digital channels and in particular on social networks and media. Technological advances are leading to an expansion of fake news into images and videos (deepfakes).
#### Artificial Intelligence
Artificial intelligence refers to IT solutions and methods that perform tasks autonomously, without the underlying rules being explicitly specified by humans. AI learns to perform jobs and organise workflows better based on data. The areas of application for AI have greatly expanded, and the current focus is on real-time and predictive applications and deep learning (based on artificial neural networks with many intermediate layers).
### Links
Purpose, Vision, Values and Goals
Our business model
Sustainability targets
Financial goals

text: #  Technology as the foundation – conversion to All IP
##  One network for the entire company communication
The transition from the conventional fixed network technology to the new IP (Internet protocol)-based system landscape is a global trend. At the end of 2017, conventional fixed-network telephone communications will be replaced by All IP. All fixed-network services (telephony, TV, mobile telephony and Internet) will then run via IP technology and therefore via the same network. This step will smooth the path into a new era of communications, making it possible to communicate and collaborate with any device at any time and without boundaries.
##  How your company can benefit from All IP
###  Standardising the systems
Over the years, IT structures continuously grow, and thus become more complex. The switch to ALL IP will reduce the number of technologies used, which not only makes new services possible but also simplifies and accelerates their implementation and operation. You have better cost transparency and control because the costs are calculated per workstation.
###  Increasing efficiency
All IP forms the basis for modern tools relating to communications and collaboration within the company and with external partners. More simple workflows, clear structures and mobile access to company data ensure increased productivity and efficiency.
###  Mobile working becomes possible
All IP allows you to work anywhere, on all devices. Using IP technology, all employees can communicate flexibly while on the move and access internal archives from anywhere. Collaboration platforms are not only practical for employees – partners and customers can also be integrated. Swisscom ensures that all solutions meet the high security requirements.
##  How to tackle the conversion to All IP.
The changeover to All IP involves certain challenges. Especially when it comes to networking several sites and buildings with several telephone systems.
The following diagram shows you how to make the changeover to All IP as efficient as possible:
###  Read our answers to the most frequently asked question regarding the conversion to All IP here
#### What does All IP mean?
All IP stands for “one network for everything”.
The switch to All IP is currently taking place worldwide and means that fixed network phones, TVs, mobile phone communications and the Internet as well as all the services connected with these will communicate from end to end using the Internet Protocol (IP), i.e. a single language.
IP, the package-based Internet Protocol, replaces the previous transfer technology TDM (Time Division Multiplexing) for the fixed network. As a result of this change, the number of technologies used is reduced, which not only makes new services possible but also simplifies and accelerates their introduction and operation.
#### Why is analogue voice telephony being replaced?
The switch from conventional fixed-network telephony to IP is part of a global trend. Telephony and information technology are growing closer and closer together. IP-based telephony rings in a new age of convergence, flexibility and mobility.
#### What will change for me as a business customer?

text: #### Why is analogue voice telephony being replaced?
The switch from conventional fixed-network telephony to IP is part of a global trend. Telephony and information technology are growing closer and closer together. IP-based telephony rings in a new age of convergence, flexibility and mobility.
#### What will change for me as a business customer?
In the process of modernising its telephony services, Swisscom will replace the conventional fixed-network telephony with future-oriented IP telephony by the end of 2017. With this change, each customer solution will be analysed individually and possible scenarios for migration to the IP technology will be identified. This affects the following solutions:
* Communications solutions
* Individual connections
* Alerting and lift telephones
#### Why is Swisscom switching to All IP?
As a trusted partner, Swisscom is a forward-looking, innovative company that implements technological developments in accordance with the needs of its customers and partners. Swisscom will therefore further develop its architecture, networks, processes and offers systematically in accordance with the new IP-based platform. This is the only way that Swisscom can address growing customer requirements and continue to offer inspiring and best solutions in the future.
#### Do I need to act and contact Swisscom myself?
Swisscom will discuss the implications of the changeover with all customers. These discussions will be taking place in the next few months. You can of course also speak to us in advance. To do so, please contact your account manager.
#### Until when can I continue to run my current system?
Swisscom will support the conventional (TDM) connections until the end of 2017.
#### How secure is voice communication via IP?
One of Swisscom's top-most principles is to protect customer data and customer calls, regardless of the technology used.
Swisscom also has a legal obligation to do this (telecommunications act, data protection law). For transmission, Swisscom uses its own IP network, not the public WWW.
###  Would you like to find out more?
#####  Downloads
* Factsheet All IP (PDF)
* Use case "IT" (PDF)
* Study WorkAnywhere (PDF)

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Annual General Meeting
# Shareholders approve all proposals of the Board of Directors
At today's General Meeting of Swisscom Ltd, the shareholders approved all proposals of the Board of Directors. The Meeting formally approved the actions of the members of the Board of Directors and the Group Executive Board for the financial year 2019. As a result of the measures enacted by the Federal Council to protect the population from coronavirus, shareholders cast their votes exclusively through the independent proxy.
Sepp Huber, Head of Media Relations
06 April 2020
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"Extraordinary circumstances require extraordinary measures", said Hansueli Loosli, Chairman of the Board of Directors, at the beginning of this year's General Meeting of Shareholders of Swisscom Ltd. Due to the extraordinary situation imposed by the Federal Council for protecting the population against coronavirus, the Meeting took place for the first time in the history of the company without shareholders on site. In addition to the Chairman of the Board of Directors, the CEO and the Secretary to the Board of Directors, only the independent proxy and a representative of the auditors were present in person. The shareholders provided the independent proxy with their voting instructions in advance. This meant 39'296'129 or 87.39 per cent of the shares with voting rights were represented. The total number of registered Swisscom shareholders was around 73,000 at the end of March 2020.
The content of the General Meeting of Shareholders was reduced to the part prescribed by the statutes, which meant there was no general agenda. To provide shareholders with information directly, the General Meeting was broadcast live via the Internet. "Because of coronavirus, hundreds of thousands of Swiss people can no longer commute to work every morning, and are instead having to work from home," added Hansueli Loosli. "But school children and students are also using the Internet at home much more than before. Swisscom's efforts over the past few years to drive forward the digitisation of Switzerland and continuously expand its infrastructure are now clearly paying off. After all, it is precisely this infrastructure that is now helping us to handle the additional burden."
## Financial year 2019: Swisscom is holding its own in a demanding environment
Hansueli Loosli is satisfied with the 2019 financial year: "Our market remains unchanged. The biggest challenges are still market saturation, intense competition and significant price pressure. Nevertheless, we can still report a good result for the 2019 financial year: Group turnover declined slightly, but profits were higher due to one-off effects. We were successful with our products. The inOne combined offer continues to grow. We also achieved slight growth with our TV products. Which is good considering that the market is saturated. Our subsidiary Fastweb in Italy is also increasing its residential and business customer base".
## All proposals of the Board of Directors approved

text: ## All proposals of the Board of Directors approved
The shareholders approved the management report, the consolidated financial statement and the financial statement for 2019. In addition, they agreed to the request of the Board of Directors to set the ordinary dividend at CHF 22 gross per share, as in the previous year. On 14 April, 2020, shareholders will be paid a net dividend of CHF 14.30 per share after deduction of federal withholding tax of 35 per cent.
The Meeting formally approved the actions of the members of the Board of Directors and the Group Executive Board for the financial year 2019. In an advisory vote, the Meeting noted and approved the remuneration report. Furthermore, at the General Meeting of Shareholders, the one-year term of office of all members of the Board of Directors came to an end. Every member of the Board of Directors, the Chairman and the members of the Remuneration Committee were re-elected for one year. The General Meeting of Shareholders also approved the overall remuneration of the Board of Directors and Group Executive Board for 2021 and re-elected the independent proxy and the auditors for one year.
## Downloads
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Press Release
(PDF file, 75 KB)
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Pictures
## Links
Further information on the General Meeting of Shareholders 2020
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

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Another step towards cloud and service combinability with Microsoft Peering Service.
Swisscom (Switzerland) Ltd has become the first Swiss telecommunications provider to sign an Azure public peering contract with Microsoft, offering our IP-Plus and Enterprise Internet customers even better performance when accessing their Azure cloud services. This service is available to our customers via the Internet backbone automatically, immediately and at no additional cost!
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# IP-Plus
* Overview
* Options
##
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#  Secure Internet access for your company
IP-Plus offers secure, high-performance and highly available Internet access for companies operating with one or more sites at national or international level. Powerful, high-quality Internet connections are indispensable for your business. IP-Plus offers you the right package for every need.
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### Get in touch with an expert
Contact us
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Request offer
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###  How you benefit
####  Secure
Communicate via a state-of-the-art, secure Internet infrastructure and benefit from the know-how of our Internet security experts, who would be pleased to advise you how you can reliably protect your infrastructure from dangers on the Internet.
####  High-performance
Thanks to Swisscom’s global Internet backbone, you can benefit from high performance and efficiency levels for all your business applications. Performance is regularly verified by means of independent performance tests.
* * *
####  Available
Ensure high availability for your business-critical applications by choosing from a range of availability options and service levels.
####  Flexible
Thanks to high scalability and modularity, IP-Plus is suitable for your needs at all times.
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####  Download
IP-Plus factsheet (PDF)
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##  BMW (Switzerland) AG
#####  Stéphanie Borge
#####  Director Brand Management
###  «Together with Swisscom we are ready for our first wide nationwide livestreaming event.»
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text: # We are ready for your enquiry about Microsoft 365 Cloud Services.
## **I am interested in
Microsoft 365 Cloud Services**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

text: ######  Operational efficiency with Enterprise Workspace
#  The future of IT optimisation
The challenges facing CIOs, IT managers and their teams are increasing every year. A shortage of skilled workers, increasing cost pressures and growing cybersecurity requirements are just the start of a very long list. Swisscom’s Enterprise Workspace helps you achieve the operational efficiency you need to meet these demands and actively shape the digital future of your business.
Text: Tom Hauk, Pictures: Swisscom
26 June 2023
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The digitisation megatrend has rightly been the primary focus for companies for the last 20 years. The digital transformation has helped companies improve their business models and customer experience chains, and increase their competitiveness. And the tremendous surge in innovation around the world has surpassed even our wildest dreams. Take the merging of virtual and physical worlds and the advances in artificial intelligence (AI) and robotics, for example. What these developments have shown is that change is inevitable and actively shaping it is essential. Adaptability is now mandatory when running a business and an accelerated pace of change is the new normal.
Operate efficient app and device management with our simple, intuitive IT management solution.
## Change of role for IT
The digital transformation has changed the role and mindset of company IT departments for good. Attention is focusing in on CIOs, IT managers and their teams. As requirements increase, so too do expectations of a steady improvement in the security and performance of the IT infrastructure. At the same time, however, sufficient resources need to be available to drive innovation and make an active contribution to business success. According to Adobe’s CIO Perspectives Survey, at least three-quarters of CIOs believe their role has diversified and their responsibilities have increased. CIOs have evolved from technology leaders to strategy leaders. The 2021 CIO Study: The CIO Revolution highlights how, even amid uncertainties, they are driving transformation and business success and value at an astonishing pace.
##  Four current and future challenges for IT
## 1\. The skills shortage
IT professions come in at second place on the Swiss Skills Shortage Index. While 31,000 IT jobs remained unfilled in mid-August 2022, the figure is expected to rise to 40,000 vacancies by 2030, according to ICT Berufsbildung Schweiz (ICT Vocational Training Switzerland). The combination of a stable political situation, high quality of life, excellent infrastructure and proximity to top Swiss Federal Institutes of Technology, ETH Zurich and EPF Lausanne, is attracting tech giants from Silicon Valley.
## 2\. Cybersecurity

text: ## 2\. Cybersecurity
The exponential growth in data, increase in connectivity and hybrid working, amongst other things, represent significant threats for companies. The latest Global Future of Cyber Survey 2023 by Deloitte demonstrates that cybersecurity is no longer purely an obligation or a collection of high-tech hygiene measures. Cybersecurity is a central element of the digital transformation, which is crucial for business success and growth. Swisscom publishes the Cybersecurity Threat Radar every year. In it, experts give a picture of the current situation and highlight trends. The combination of skills shortages and increasing cybersecurity requirements is increasing the pressure on companies.
## 3\. Cost optimisation
The Tech Spend Pulse 2022 report by Flexera, amongst others, summarises the biggest cost optimisation challenges. Of the 501 international IT managers surveyed, 59% said the biggest obstacles were higher prices from manufacturers, 49% mentioned the excessive number of manual processes and 55% said guaranteeing cost efficiency. Managers are being called upon to set up company-wide programmes and find external solutions that support and relieve the burden on their IT teams and help drive business success..
## 4\. Contribution to the employee experience
As a result of the acute shortage of skilled workers, employee satisfaction is becoming even more of a focus for companies. The goal is to attract the best talent and retain qualified staff. The sum of experiences, interactions and emotions determine whether these goals are achieved. Frustration and irritations concerning poorly functioning laptops, applications and processes are not very helpful. Employee needs are growing and these must be met. IT departments have a responsibility to improve the employee experience and thus employee satisfaction.
## The Swisscom Enterprise Workspace – ready for the best operational efficiency.
The Swisscom Enterprise Workspace is instrumental in increasing operational efficiency. It dispenses with different portals for different services, issues with hardware, licences, apps and disruptions in the workplace. Swisscom Enterprise Workspace offers the straightforward, scalable, quickly deployable solutions that companies are looking for. Enterprise Workspace is a dynamic, cloud-based and customisable workspace, equipped with the full range of Microsoft 365 (cloud) services and much more besides..
## One portal for everything
Workspace provisioning and configuration is via the My Swisscom Business portal, simplifying collaboration and order placement, and accelerating processes. One central location for all workspace management-related activities.
## Management & Apps
With profile-based assignment, workspace management has never been easier. All employees are given the specific operating systems, apps and licences they need. Teams can access tools themselves when needed, which encourages independence. In addition, business and 3rd-party apps can be seamlessly integrated into a single company app store..
## Hardware
The main focus is on straightforward hardware administration and maximising reliability There is an option to buy or lease workplace equipment. Repairs are performed directly on site within 24 hours. In addition to individual hardware bundles for user profiles, employees are free to choose from a selection of hardware in the company online shop or use their own devices.
## Security, Services und Support

text: ## Hardware
The main focus is on straightforward hardware administration and maximising reliability There is an option to buy or lease workplace equipment. Repairs are performed directly on site within 24 hours. In addition to individual hardware bundles for user profiles, employees are free to choose from a selection of hardware in the company online shop or use their own devices.
## Security, Services und Support
Employees have secure access to data and applications at all times from anywhere on any device. The latest encryption and authentication features protect against cyber threats, while disruptions can be reported directly in the portal or centrally via the hotline. In addition, the Swisscom support team is available day and night.
## Discover what’s possible
Let our experts show you how Enterprise Workspace can help improve operational efficiency at your company and raise business performance. Contact us here.
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Receive insightful articles, whitepapers, event information and webinars on current IT topics for your company on a regular basis.
###  More articles

text: Swisscom has acquired a majority stake in the Innovative Web Group. The Zurich-based group was founded in 2000 and, with around 50 employees, is one of the leading providers in this market segment.
The products of the Innovative Web are mainly aimed at large and medium-sized Swiss municipalities and cities, cantons, factories, schools and other administration-based organisations, and facilitate, among other things, the creation of websites, e-government solutions with citizen accounts for online services or electronic interaction with schools.
With its acquisition of the Innovative Web Group, Swisscom is strengthening its “communities and associations” business area, which is largely handled by the Swisscom subsidiary Swisscom Directories Ltd, through its “Localcities” product.
Stefano Santinelli, CEO of Swisscom Directories Ltd, said of the acquisition: “Swisscom Directories Ltd already offers standardised web solutions for communities and associations under the Localcities brand. In association with Innovative Web, we will use technical modules in a mutually beneficial way and develop new, innovative solutions to meet almost every need of the 2,200 or so Swiss municipalities, irrespective of their size.”
Still at the helm of the Innovative Web Group is Steff Desan-Schnetzler, who co-founded the group and has headed it from the start. He said: “I’m delighted that our group can continue to grow under the leadership of Swisscom, and our e-government products will now achieve an even wider distribution throughout Switzerland.” Stefano Santinelli, CEO of Swisscom Directories Ltd, is the new Chairman of the Board.
The Innovative Web Group remains legally independent and the takeover will not result in any changes for customers and employees.
The parties have agreed not to disclose the financial terms of the transaction.
### About Localcities
Localcities is the community platform of Swisscom Directories Ltd. It provides the population with hyperlocal information that makes everyday life easier and encourages residents to become involved in their communities and in associations. The platform was launched in 2018. Localcities aims to provide users with a wide range of information and advice on official, economic, social and cultural life in their municipality.
### About the Innovative Web Group
The Innovative Web Group includes the companies Innovative Web Ltd, Innovative Government Ltd and Innovative Web Marketing & Service Ltd. The group was founded in June 2000 by experienced IT engineers and entrepreneurs with the aim of enabling public administrations to create high-quality websites and web-based services at low cost. Due to the great interest in its products, the group has continuously strengthened its team and expanded its range since its foundation.
Today, the Innovative Web Group is the leading e-government provider for municipalities and cities in Switzerland. It comprises a young, innovative and proficient team of IT specialists, web designers and support staff, as well as sales, administration and communication managers.
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## Contact us
### Media Relations

text: Today, the Innovative Web Group is the leading e-government provider for municipalities and cities in Switzerland. It comprises a young, innovative and proficient team of IT specialists, web designers and support staff, as well as sales, administration and communication managers.
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## Contact us
### Media Relations
media@swisscom.com
Tel. +41 58 221 98 04
### Latest news about Swisscom

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# Details inOne SME office light
inOne SME office light
without blue TV Public
with blue TV Public
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CHF 69.–/mth.
CHF 84.–/mth.
__Call me back
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#### Call our Hotline
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more information
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#### Persönliche Beratung
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#### Eingeschränkte Auswahl an Kombi-Angeboten
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#### Internet speed
Download max.
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Check the Internet speed at your location
Enter your address and check the surfing speeds where you are.
#### WLAN Router
Centro Business 2.0 (WLAN Router)
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This router is equipped with the very latest technology. Ultra-fast WLAN and Internet connection.
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#### Installation
Professional on-site installation
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plus installation of a Swisscom TV-Box
149.– (instead of 249.–)
Additional packages
Internet / e-mail configuration on additional devices
Installation of an IP telephone

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Specially in your selected subscription
#### Installation
Professional on-site installation
Call-out
On-site service installation
Internet / e-mail configuration
99.– (instead of 199.–)
On-site service installation with TV
Same as above
plus installation of a Swisscom TV-Box
149.– (instead of 249.–)
Additional packages
Internet / e-mail configuration on additional devices
Installation of an IP telephone
Business Telephony activation in the Customer Center and installation of an app / client
Individual customer support (per 15 minutes)
Installation of an additional Swisscom TV-Box
\+ 50.–
\+ 35.–
\+ 35.–
\+ 35.–
\+ 95.–
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#### SME benefit
SME benefit
not included
You do not enjoy the SME benefit with inOne SME office light.
You have to select an inOne SME office subscription to enjoy a 15% discount on all inOne SME mobile subscriptions. You can find out more about these subscriptions here.
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No matter which subscription you choose. These functions are included in all versions.
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## Any questions? We will be happy to help
Telephone advice
__Request a call
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#### Call our Hotline
Talk to our support staff
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Opening Hours
Billing issues: Mo-Fr 07:00-20:00
Administrative questions: Mo-Sa 07:00-20:00
Disturbances: Open all the time
__Request a call
An SME expert will contact you immediately.
Our staff will of course also be happy to help you in person.
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text: Please enable JavaScript for better browser functionality
# FAQ My Swisscom Business Registration
#### Who is authorised to register for My Swisscom Business?
If you legally represent your company and are entered in the register of companies, you can register as an applicant. Please note that your company must have valid contracts with Swisscom Corporate in order to use My Swisscom Business.
#### Which information do I need as an applicant to complete the registration process?
You need information about yourself, your company and, if you wish to define another person as master user, the details of this person.
#### What is the difference between an applicant and a master user?
The applicant is a person entered in the register of companies who can legally represent the company. This person is entitled to register on behalf of the company. The master user, on the other hand, is defined by the applicant and can be an employee of the company or another third party. The master user uses My Swisscom Business and is responsible for the administration and assignment of permissions, including administration rights, to other persons.
#### Why does the applicant have to be entered in the register of companies?
We are legally bound by these regulations as we guarantee access to employee-related and confidential data of your company in My Swisscom Business.
#### Can I register my company, which is an association or a community, for My Swisscom Business?
Yes, this is possible provided that the association or the community has a valid contract as a Swisscom large enterprise customer. In the case of an association, the applicant must be a board member. For a community, this must be the local council or a person who represents the community externally.
#### Can I register for My Swisscom Business as a residential customer or small business?
Yes, but this is only possible if you have a valid contract as a Swisscom large enterprise customer (e.g. business number contract).
#### Why do certain applications have to be ordered separately?
Some applications are subject to a charge or have higher security requirements, which is why additional information from the company is required.
#### How long does it take to check the registration application?
We need about three to four working days to check your data and activate your company profile in My Swisscom Business. As soon as your company profile has been set up, the applicant and master user will receive a confirmation.
#### How and to whom will the login data be communicated?
As soon as your company profile and the first applications have been set up in My Swisscom Business, the master user will receive his personal access details (user name and initial password) by e-mail.
#### Are all applications that my company can use activated at the same time?

text: #### How and to whom will the login data be communicated?
As soon as your company profile and the first applications have been set up in My Swisscom Business, the master user will receive his personal access details (user name and initial password) by e-mail.
#### Are all applications that my company can use activated at the same time?
Due to certain critical and personal data, some applications are subject to special test and activation criteria. As a result of this, the time required for activation may be somewhat longer. This means that not all applications used by your company will be activated at the same time. As soon as an application is available for use, we inform the master user.
#### How is the master user informed about the activations?
The master user is informed by e-mail as soon as an application is activated. This will contain all the necessary information and instructions for using the application in My Swisscom Business.
#### How is the applicant kept up to date on the activation progress?
As a rule, the applicant is not an active user of My Swisscom Business, unless this person is also a master user. Communication regarding the activation and use of individual My Swisscom Business applications therefore takes place exclusively with the master user. In the event of questions about My Swisscom Business, the master user is the first point of contact for the applicant.
#### How can I order or remove applications later on?
Please contact onlinecontact.ent@swisscom.com to do this.
#### Where can I register for My Swisscom Business?
Register as a business customer for My Swisscom Business and use the web applications for business purposes.
* Register now

text: # Financing & ratings
We rely on a broad spectrum of financing instruments to meet our financing requirements. Here you will find an overview of all of the financial liabilities as well as their maturities and our credit rating according to rating agencies.
## Standard & Poor’s
Corporate Credit Rating 2023
A Positive
## Moody’s
Credit Opinion 2023
A1 Stable
## Swisscom Green Bonds
Swisscom has been committed to sustainability for more than 20 years. Sustainable investment options are becoming increasingly important to both private and institutional investors. Swisscom has responded to this with its Green Bond Framework. Swisscom is planning to launch the issue of Green Bonds or comparable sustainable financing based on the Green Bond Principles of the International Capital Market Association (ICMA).
Green Bond Allocation Report 2022(opens in new tab)Green Bond Independent Assurance Report 2022(opens in new tab)Green Bond Impact Reporting 2022(opens in new tab) Green Bond Investor Presentation 2021(opens in new tab)Green Bonds Framework(opens in new tab) Sustainalytics 2nd Party Opinion(opens in new tab)
More documents
## Ratings
Independent ratings assess Swisscom’s corporate responsibility, standardised according to ESG criteria, and ensure that the environmental impact, social aspects and governance of our activity are transparent and comparable.
####  World Finance Sustainability Awards 2022
The world’s most sustainable ICT company
Go to award
####  MSCI ESG Rating 2021
AA Leader in the MSCI Sustainability Index
Go to website
####  Carbon Disclosure Project 2021
Rating A- from the climate protection NFP
Go to website
####  Ecovadis 2021
83 out of 100 for the csr assessment
Go to website
####  Sustainalitycs ESG Rating 2021
ESG Industry Top Rated
Go to website
####  Sustainalitycs ESG Risk Rating 2020
14,9 ESG Risk Rating
Go to award
## Financings as at 30.06.2023
Swisscom AG appears as a debtor in the financing list.
To avoid structural subordination, we are attempting to include financing at Swisscom AG level. Exceptions are for historical reasons and the amounts are not significant.
Instrument | Currency | Amount | Maturity
---|---|---|---
Revolving Credit Facility | CHF
| 0 million 1 |
Swiss private placement | CHF | 150 million
| 2031
Swiss private placement | CHF | 170 million | 2027
Bank loans | EUR | 150 million
| 2024
Bank loans | EUR | 200 million
| 2023
Bank loans | USD | 905 million
| 2023
Bank loans | USD | 114 million
| 2028
Instrument | Revolving Credit Facility
---|---
Currency | CHF
Amount | 0 million 1
Maturity |
Instrument | Swiss private placement
---|---
Currency | CHF
Amount | 150 million
Maturity | 2031
Instrument | Swiss private placement
---|---
Currency | CHF
Amount | 170 million
Maturity | 2027
Instrument | Bank loans
---|---
Currency | EUR
Amount | 150 million
Maturity | 2024
Instrument | Bank loans
---|---
Currency | EUR
Amount | 200 million
Maturity | 2023
Instrument | Bank loans
---|---
Currency | USD
Amount | 905 million
Maturity | 2023
Instrument | Bank loans
---|---
Currency | USD
Amount | 114 million
Maturity | 2028
1 Committed revolving credit facilities: CHF 1,200 million, maturity: 2028 / CHF 1'000 million, maturity 2028
## SIX-listed bonds in the Swiss domestic capital market
Par value | Coupon | Payment date | Maturity | Security number
---|---|---|---|---
500 million | 1.75% | 10.07.2012 | 10.07.2024 | 18833536(opens in new tab)

text: Amount | 200 million
Maturity | 2023
Instrument | Bank loans
---|---
Currency | USD
Amount | 905 million
Maturity | 2023
Instrument | Bank loans
---|---
Currency | USD
Amount | 114 million
Maturity | 2028
1 Committed revolving credit facilities: CHF 1,200 million, maturity: 2028 / CHF 1'000 million, maturity 2028
## SIX-listed bonds in the Swiss domestic capital market
Par value | Coupon | Payment date | Maturity | Security number
---|---|---|---|---
500 million | 1.75% | 10.07.2012 | 10.07.2024 | 18833536(opens in new tab)
200 million | 1.50% | 14.07.2014 | 14.07.2026 | 24777613(opens in new tab)
350 million | 0.375% | 31.05.2017 | 31.05.2027 | 036274835(opens in new tab)
200 million | 0.375% | 15.12.2016 | 15.12.2027 | 034458378(opens in new tab)
200 million | 0.375% | 31.03.2016 | 31.03.2028 | 31792166(opens in new tab)
150 million | 0.75% | 12.10.2018 | 12.10.2028 | 043718093(opens in new tab)
200 million | 0.50% | 15.03.2019 | 15.03.2029 | 041904098(opens in new tab)
160 million | 1.50% | 30.09.2014 | 28.09.2029 | 25414750(opens in new tab)
150 million | 1.875% | 23.02.2023 | 23.08.2030 | 124866693(opens in new tab)
100 million | 0.13% | 18.09.2020 | 18.09.2031 | 51515246(opens in new tab)
300 million | 0.125% | 15.09.2016 | 15.09.2032 | 33635277(opens in new tab)
100 million | 0.25% | 18.05.2021 | 18.05.2033 | 111245576(opens in new tab)
230 million | 0.75% | 24.11.2017
24.05.2019 * | 24.11.2033 | 37347616(opens in new tab)
100 million | 0.245% | 20.11.2020 | 20.11.2034 | 058029196(opens in new tab)
300 million | 1.00% | 17.04.2015 | 17.04.2035 | 26898818(opens in new tab)
125 million | 0.00% | 30.08.2019 | 30.08.2044 | 049473433(opens in new tab)
50 million | 2.19% | 13.03.2023 | 13.03.2053 | 125475190(opens in new tab)
Par value | 500 million
---|---
Coupon | 1.75%
Payment date | 10.07.2012
Maturity | 10.07.2024
Security number | 18833536(opens in new tab)
Par value | 200 million
---|---
Coupon | 1.50%
Payment date | 14.07.2014
Maturity | 14.07.2026
Security number | 24777613(opens in new tab)
Par value | 350 million
---|---
Coupon | 0.375%
Payment date | 31.05.2017
Maturity | 31.05.2027
Security number | 036274835(opens in new tab)
Par value | 200 million
---|---
Coupon | 0.375%
Payment date | 15.12.2016
Maturity | 15.12.2027
Security number | 034458378(opens in new tab)
Par value | 200 million
---|---
Coupon | 0.375%
Payment date | 31.03.2016
Maturity | 31.03.2028
Security number | 31792166(opens in new tab)
Par value | 150 million
---|---
Coupon | 0.75%
Payment date | 12.10.2018
Maturity | 12.10.2028
Security number | 043718093(opens in new tab)
Par value | 200 million
---|---
Coupon | 0.50%
Payment date | 15.03.2019
Maturity | 15.03.2029
Security number | 041904098(opens in new tab)
Par value | 160 million
---|---
Coupon | 1.50%
Payment date | 30.09.2014
Maturity | 28.09.2029

text: Maturity | 31.03.2028
Security number | 31792166(opens in new tab)
Par value | 150 million
---|---
Coupon | 0.75%
Payment date | 12.10.2018
Maturity | 12.10.2028
Security number | 043718093(opens in new tab)
Par value | 200 million
---|---
Coupon | 0.50%
Payment date | 15.03.2019
Maturity | 15.03.2029
Security number | 041904098(opens in new tab)
Par value | 160 million
---|---
Coupon | 1.50%
Payment date | 30.09.2014
Maturity | 28.09.2029
Security number | 25414750(opens in new tab)
Par value | 150 million
---|---
Coupon | 1.875%
Payment date | 23.02.2023
Maturity | 23.08.2030
Security number | 124866693(opens in new tab)
Par value | 100 million
---|---
Coupon | 0.13%
Payment date | 18.09.2020
Maturity | 18.09.2031
Security number | 51515246(opens in new tab)
Par value | 300 million
---|---
Coupon | 0.125%
Payment date | 15.09.2016
Maturity | 15.09.2032
Security number | 33635277(opens in new tab)
Par value | 100 million
---|---
Coupon | 0.25%
Payment date | 18.05.2021
Maturity | 18.05.2033
Security number | 111245576(opens in new tab)
Par value | 230 million
---|---
Coupon | 0.75%
Payment date | 24.11.2017
24.05.2019 *
Maturity | 24.11.2033
Security number | 37347616(opens in new tab)
Par value | 100 million
---|---
Coupon | 0.245%
Payment date | 20.11.2020
Maturity | 20.11.2034
Security number | 058029196(opens in new tab)
Par value | 300 million
---|---
Coupon | 1.00%
Payment date | 17.04.2015
Maturity | 17.04.2035
Security number | 26898818(opens in new tab)
Par value | 125 million
---|---
Coupon | 0.00%
Payment date | 30.08.2019
Maturity | 30.08.2044
Security number | 049473433(opens in new tab)
Par value | 50 million
---|---
Coupon | 2.19%
Payment date | 13.03.2023
Maturity | 13.03.2053
Security number | 125475190(opens in new tab)
* CHF 80 million increase
For legal reasons, Swisscom cannot offer the prospectuses for the bonds listed below online.
The prospectuses with the security numbers 26898818, 31792166, 043718093, 111245576 and 124866693 can be ordered free of charge from UBS by telephone on +41 44 239 47 03, by fax on +41 44 239 21 11 or by e-mail to swiss-prospectus@UBS.com(opens in new tab).
The prospectuses with the security numbers 18833536, 33635277, 036274835, 37347616 and 049473433 are available from Credit Suisse, Transaction Advisory Group, PO Box, CH-8070 Zurich, Switzerland (Tel.: +41 44 333 20 98, Fax: +41 44 333 67 86, e-mail: newissues.fixedincome@credit-suisse.com(opens in new tab)). The prospectuses with the security numbers 24777613, 25414750, 034458378 and 041904098 can be ordered free of charge from Zuercher Kantonalbank by telephone on +41 44 293 67 40, by fax on +41 44 293 67 32 or by e-mail to prospectus@zkb.ch. The prospectuses for Valor 058029196 and 125475190 are available from Deutsche Bank AG, Zurich Branch at dcm.operations@db.com(opens in new tab).
Go to SIX Swiss Exchange(opens in new tab)
## Euronext Dublin listed Eurobonds
Par value in EUR | Coupon | Payment date | Maturity | ISIN-NR.
---|---|---|---|---

text: Go to SIX Swiss Exchange(opens in new tab)
## Euronext Dublin listed Eurobonds
Par value in EUR | Coupon | Payment date | Maturity | ISIN-NR.
---|---|---|---|---
500 million 1 | 1.75 % | 15.09.2015 | 15.09.2025 | XS1288894691(opens in new tab)
500 million | 1.125% | 12.04.2018 | 12.10.2026 | XS1803247557(opens in new tab)
500 million | 0.375% | 14.05.2020 | 14.11.2028 | XS2169243479(opens in new tab)
Par value in EUR | 500 million 1
---|---
Coupon | 1.75 %
Payment date | 15.09.2015
Maturity | 15.09.2025
ISIN-NR. | XS1288894691(opens in new tab)
Par value in EUR | 500 million
---|---
Coupon | 1.125%
Payment date | 12.04.2018
Maturity | 12.10.2026
ISIN-NR. | XS1803247557(opens in new tab)
Par value in EUR | 500 million
---|---
Coupon | 0.375%
Payment date | 14.05.2020
Maturity | 14.11.2028
ISIN-NR. | XS2169243479(opens in new tab)
1 Hedged at the rate EUR/CHF 1.0919
The debenture bonds with expiries of 2025 and 2026 were issued by Lunar Funding V, an independent Irish multi-purpose vehicle, and are secured by a loan notes granted by Lunar V to Swisscom in the same amount. The debenture bond with an expiry of 2028 was issued by Swisscom Finance B.V., a wholly-owned subsidiary of Swisscom Ltd.
For legal reasons, Swisscom cannot offer the bond prospectus online. However, the prospectus can be downloaded from Euronext Dublin(opens in new tab).
Go to Euronext Dublin (opens in new tab)
## Swisscom Finance B. V.
Financial Statements 2022 Swisscom Finance(opens in new tab)
Financial Statements 2021 Swisscom Finance(opens in new tab)
​Financial Statements 2020 Swisscom Finance(opens in new tab)
Deed of incorporation(opens in new tab)
Trust Deed(opens in new tab)
## Net indebtedness as at 30.06.2023
In CHF millions
| 30.06.2023 | 31.12.2022 | Change
---|---|---|---
Bonds | 4,850 | 4,886 | -36
Bank loans | 1,283 | 512 | 771
Private placements | 323 | 322 | 1
Other financial liabilities | 283 | 282 | 1
Finance lease liabilities | 1,891 | 1,911 | -20
**Total financial liabilities** | **8,630** | **7,913** | **717**
Cash and cash equivalents | -126 | -121 | -5
Other financial assets | -396 | -418 | 22
**Net debt** | **8,108** | **7,374** | **734**
| Bonds
---|---
30.06.2023 | 4,850
31.12.2022 | 4,886
Change | -36
| Bank loans
---|---
30.06.2023 | 1,283
31.12.2022 | 512
Change | 771
| Private placements
---|---
30.06.2023 | 323
31.12.2022 | 322
Change | 1
| Other financial liabilities
---|---
30.06.2023 | 283
31.12.2022 | 282
Change | 1
| Finance lease liabilities
---|---
30.06.2023 | 1,891
31.12.2022 | 1,911
Change | -20
| **Total financial liabilities**
---|---
30.06.2023 | **8,630**
31.12.2022 | **7,913**
Change | **717**
| Cash and cash equivalents
---|---
30.06.2023 | -126
31.12.2022 | -121
Change | -5
| Other financial assets
---|---
30.06.2023 | -396
31.12.2022 | -418
Change | 22
| **Net debt**
---|---
30.06.2023 | **8,108**
31.12.2022 | **7,374**
Change | **734**
#### Fixed Income Research

text: | Finance lease liabilities
---|---
30.06.2023 | 1,891
31.12.2022 | 1,911
Change | -20
| **Total financial liabilities**
---|---
30.06.2023 | **8,630**
31.12.2022 | **7,913**
Change | **717**
| Cash and cash equivalents
---|---
30.06.2023 | -126
31.12.2022 | -121
Change | -5
| Other financial assets
---|---
30.06.2023 | -396
31.12.2022 | -418
Change | 22
| **Net debt**
---|---
30.06.2023 | **8,108**
31.12.2022 | **7,374**
Change | **734**
#### Fixed Income Research
Swisscom is aware of the following banks that conduct studies on Swisscom's fixed-income securities. (Fixed Income Research). If you require further information please contact the relevant bank directly:
Bank | Analyst | Contact
---|---|---
Barclays Capital | Ana Greco | +44 207 773 6639
UBS | Rochus Baumgartner | +41 44 234 28 16
Zürcher Kantonalbank | Holger Frisch | +41 44 292 33 37

text: __ 30.- discount for the first six months.
####  Sustainability
All inOne SME mobile subscriptions purchased from Swisscom are climate neutral – at no extra cost to you.
Find out more
##  Show your IT more love
##  Any questions? We will be happy to help.
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form(opens in new tab)
## Any questions? We will be happy to help.
​ Telephone advice
We are happy to help you with your request by phone.
Freephone: 0800 055 055
_​_ Arrange an appointment in a Shop
Set up a fixed appointment, no need to wait.
> Shop appointment

text: Please enable JavaScript for better browser functionality
# My Swisscom Business
On this page:
Manage your Swisscom solutions online in My Swisscom Business (Business Center)
* My Swisscom Business Login
* My Swisscom Business registration
* Your My Swisscom Business benefits
* Invoice-related questions
* Your options in detail
* ICT Webshop
* * *
## My Swisscom Business Login
Do you already have a login? Log into My Swisscom Business and manage your Swisscom solutions.
Login
* * *
## My Swisscom Business registration
Register as a business customer for My Swisscom Business and use the web applications for business purposes.
Register as a corporate customer
Register as an SME
* * *
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Manage your Swisscom solutions online
My Swisscom Business is a protected area on the Internet and offers you a central access point for the independent administration and management of your Swisscom solutions. You can create new users, configure and monitor your network, record faults, process invoices and manage your inventory. Your adjustments are applied with just a few clicks, as many processes have been automated. Information channels for service messages and a help section round off your online experience in My Swisscom Business.
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Advice Enterprise
0800 800 900​
Advice SME
0800 055 055
* * *
* * *
* * *
## Your My Swisscom Business benefits
* **24x7 usage** : You can manage your Swisscom solutions at any time and from anywhere in My Swisscom Business.
* **Protected customer area** : Secure access to your Swisscom solutions and company-related data.
* **Full access control** : You maintain control over the users and access authorisations for your company.
* **Login** : Thanks to modern login options, every customer can make use of the ideal solution for their needs.
* **Service messages** : Planned maintenance work, faults and outages are communicated to users directly in My Swisscom Business.
* **Online help** : User support requests can be answered online with the help of instructions and FAQs.
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## Invoice-related questions
#### Why am I being redirected to the former Customer Center for invoice details?
Certain functions, such as viewing daily connections, will only be available in My Swisscom at a later date. You will be directed to the Customer Center so that you can view this information in the meantime.
#### I receive my bills on paper. Why do I no longer receive e-mail notifications of new invoices?
After the switch to My Swisscom Business, you will no longer receive a separate e-mail notification that invoices are being sent. In future, you will receive a paper bill (CHF 2.90 per copy) without additional notification by e-mail.
Instead, you can conveniently switch to e-mail or electronic invoice (eBill) delivery. This protects the environment and saves on unnecessary fees in the future.
###### Switch to e-mail invoicing
Conveniently change your invoice delivery in My Swisscom Business. To do this, go to Invoices > Manage Invoices > Invoice Options and select paperless email shipping.
###### Switch to eBill
Activate Swisscom as a billing party in your online banking. You can find more information at ebill.ch
#### I receive my invoices via eBill. Why do I no longer receive e-mail notifications of new invoices?

text: ###### Switch to e-mail invoicing
Conveniently change your invoice delivery in My Swisscom Business. To do this, go to Invoices > Manage Invoices > Invoice Options and select paperless email shipping.
###### Switch to eBill
Activate Swisscom as a billing party in your online banking. You can find more information at ebill.ch
#### I receive my invoices via eBill. Why do I no longer receive e-mail notifications of new invoices?
After the switch to My Swisscom Business, you will no longer receive separate e-mail notifications from Swisscom about new eBill invoices. As an alternative, some financial institutions offer a notification when a new electronic invoice becomes available. If you wish to receive such notification, please contact your financial institution.
#### Why am I now receiving an e-mail with the invoice attached?
After switching to My Swisscom Business, you will receive a digital invoice copy by default with your billing notification by e-mail. This cannot be deactivated at this time.
If you do not require a copy of the invoice, please be patient. A corresponding functionality will be available in the near future. We apologise for any inconvenience.
* * *
Further answers to important questions can be found in these detailed FAQs:
* My Swisscom Business registration FAQ
* Swisscom login FAQ
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## Your options in detail
* Overview of products and services in the «Dashboard»
* Manage details of products and services in the «Inventory»
* Overview of orders, open requests, maintenance work and faults under «Activities»
* Collection of useful instructions in the «Portal and product help»
* Get support under «Contact»
* * *
#### User and rights management
User and rights management is a central application within My Swisscom Business and is available to all business customers. The master user of a company creates new users and assigns access authorisations and contracts to them. This ensures that My Swisscom Business users are shown the services relevant to them, based on their access authorisations, and that issues can be dealt with efficiently online.
#### Record and manage faults
You can record and track faults on My Swisscom Business homepage. This means that all communication regarding recorded faults takes place centrally via My Swisscom Business. To ensure that an overview of all faults within your company is guaranteed, faults can be viewed by all authorised My Swisscom Business users.
#### Efficient invoice, cost and usage analysis
The complexity and requirements of the digital world are becoming more and more challenging for companies. Management tools are therefore essential to manage costs and usage efficiently. Billing & Analytics from Swisscom creates the necessary transparency and thus offers you the opportunity to optimise company resources actively and promptly online.
Find out more about Billing & Analytics
#### Networks, Internet and telephony
You can centrally control, automatically set up and monitor your entire ICT network in My Swisscom Business. You receive information on your locations and have the option of implementing individual network requirements directly. This allows you to optimise your network at any time by upgrading or downgrading and to use it cost-efficiently.

text: Find out more about Billing & Analytics
#### Networks, Internet and telephony
You can centrally control, automatically set up and monitor your entire ICT network in My Swisscom Business. You receive information on your locations and have the option of implementing individual network requirements directly. This allows you to optimise your network at any time by upgrading or downgrading and to use it cost-efficiently.
In the IP-based telephony area, you can set up or activate call forwarding scenarios, configure the routing of emergency numbers and manage your telephony inventory. You can also check all relevant connection data online.
Find out more about network, Internet and telephony
#### Mobile working and telephony
In the area of mobile working and telephony, you will find a wide range of self-service options in My Swisscom Business. Manage and configure mobile subscriptions, order new mobile phones or tablets, view invoices and itemised statements, and define how you will share private and business costs for devices and subscriptions. You also have the option of leaving the management of devices and subscriptions to your employees.
Find out more about Enterprise Mobile
#### Value-added services
You can manage and configure your business numbers (08xx, 09xx) online at any time, easily and free of charge. You always have an overview of all settings and can change them with just a few clicks. You can also check your connection data online. Integrated statistics provide transparency regarding the origin, duration and cost of calls.
A web-based tool is available in My Swisscom Business for your Swisscom mobile payment solutions, and you can create individual ad hoc reports at any time.
Find out more about the value-added services
#### Workspace solutions
In My Swisscom Business your employees can independently manage their work equipment, order software and hardware, and use document management solutions.
Find out more about workplace solutions
#### Cooperation and communication
Organise and control telephone conferences, webinars and interactive online meetings in My Swisscom Business.
Additional work smart solutions can be found under cooperation and communication.
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## ICT Webshop
Our web shop for B2B customers has been replaced by the new ICT web shop. The new web shop offers a clean design, better product descriptions, exceptional product availability, improved order status tracking plus automated order processing.
The new ICT web shop is accessed exclusively via My Swisscom Business.
If you would like user rights for the ICT web shop, please contact your master user.
Log in My Swisscom Business
Registration My Swisscom Business
When registering, please indicate that you wish to order the "ICT Webshop" application.
Any questions? Please do not hesitate to contact our ICT web shop team.
Contact
* * *
Advice & further information​
• Advice & further information
##### Contact
Do you have any questions about our solutions for business customers? Select your issue and contact us – by phone, chat or text message.
* SME
* Enterprise
* Startup
##### More information
* Additional logins
* My Swisscom Business registration FAQs
* Most used billing options
* My Swisscom Business registration
* Portal and product support
* Contact
* Supported browsers
* Legal terms
* * *
* * *

text: #  Enterprise Mobile Swiss
* Unlimited surfing within Switzerland
* Premium Speed: up to 2 Gbit/s, including 5G
* Unlimited calls within Switzerland
* Multi Device: surf and call on an additional device
* Volume discount from 3 subscriptions
##### Price per month
65.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
###  Don’t have a My Swisscom Business login? Or looking for advice?
Prefer to give us a call?
0800 055 055
Contact us in writing
###  The best subscription for your SME
###  SME expertise
We are here for you. You can rely on personalised advice and excellent service of our experienced SME specialists.
###  Data security
Maintain control of your mobile subscriptions and devices at all times in the interactive customer portal and protect your valuable data.
###  Transparent costs
We keep our promises and support your SME’s professionalism – with no hidden costs guaranteed.
###  Subscription details
#### Details and tariffs
All prices in CHF including VAT.
You can find all the details and tariffs for our Enterprise Mobile subscriptions here(opens in new tab).
#### Speed
All Premium Speed subscriptions have a 2 Gbit/s upload and download speed. The Enterprise Mobile Europe light, Swiss light and the Enterprise Mobile Data Swiss light with a download speed of 200 Mbit/s achieve an upload speed of 100 Mbit/s.
If more than 60 GB is used in Switzerland per month, the max. upload & download data speed is reduced to 0.5 Mbit/s. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again, national data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab).
If more than 40 GB is used abroad per month, the max. data speed is reduced to 0.2 Mbit/s download and 0.1 Mbit/s upload. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again while travelling abroad, data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab) while travelling abroad.
#### Free data volume
Enterprise Mobile Europe, Europe advanced, Intercontinental and Global subscriptions include 100 MB of free data per month for zones not included in the subscription.
#### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)

text: #### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)
Alaska (USA), Albania, Algeria, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Columbia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macao, Malaysia, Mexico, Moldova, Montenegro, Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, Sri Lanka, St. Croix (US), St. John (US), St. Thomas (US), South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA
Global plus
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville, Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guyana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Monserrat, Mozambique, Myanmar, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Reunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, Solomon Island, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi1, Central African Republic, Chat, Djibouti1, East Timor1, Ethiopia, Equatorial Guinea, Gambia, Guam1, Iraq, Lebanon, Liberia1, Libya1, Madagascar, Malawi, Mauritania, Namibia1, New Caledonia1, Niger, Togo, Yemen, Zimbabwe
Calls only: Cook Islands, Comoros, Falkland Islands, Maldives, Palau, São Tomé & Príncipe, Somalia, South Sudan, Syria, Turkmenistan
1In this country, data transfer abroad is charged at the price for special countries 99.90/10 MB (valid for 365 days).
#### International Calls
The option International Calls includes unlimited calls from Switzerland to the EU/Western Europe, USA and Canada.
* For Enterprise Mobile Intercontinental and Global subscriptions this option is included by default.
* For Enterprise Mobile Europe, Europe light and Swiss subscriptions this option is available for 20.- per month.
* Order International Calls in My Swisscom Business now
#### Multi Device
Surf and make calls with the same number on up to 5 additional devices. The Multi Device option lets you use your tablets, smartwatches, laptops and other additional devices with your mobile subscription. Benefit from additional devices included in the following subscriptions:
* Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–

text: * Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–
Multi Device for 2 additional devices: 10.–
Multi Device for 3 additional devices: 15.–
Multi Device for 4 additional devices: 20.–
Multi Device for 5 additional devices: 25.–
* Order Multi Device in My Swisscom Business now
#### COMBOX®
With a personal COMBOX® announcement, your customers can contact you, even if you are unable to take a call personally.
The Enterprise Mobile subscription includes a free COMBOX® pro package with extended storage space, SMS and e-mail forwarding worth 5.–/mo.
* More about COMBOX®
#### How climate-neutral subscriptions work
Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet-Boxes, TV-Boxes, WLAN-Boxes and smartphones).
The Swisscom network is climate-neutral: Swisscom has been operating its entire network using 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
Devices are climate-neutral: Swisscom’s own products such as Internet-Boxes and TV-Boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We don’t produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects at the same level elsewhere. Swisscom supports various recognised climate protection projects.
* Learn more
###  Additional offer terms
#### Promotion conditions
New Enterprise Mobile Europe subscriptions cost CHF 50.–/mo. for the first 6 months (80.–/mo. thereafter), CHF 38.–/mo. including the SME benefit (68.–/mo. thereafter)
New Enterprise Mobile Europe advanced subscriptions cost CHF 70.–/mo. for the first 6 months (100.–/mo. thereafter), CHF 55.–/mo. including the SME benefit (85.–/mo. thereafter).
New Enterprise Mobile Intercontinental subscriptions cost CHF 115.–/mo. for the first 6 months (145.–/mo. thereafter), CHF 93.25/mo. including the SME benefit (123.25/mo. thereafter).
New Enterprise Mobile Global subscriptions cost CHF 170.–/mo. for the first 6 months (200.–/mo. thereafter), CHF 140.–/mo. including the SME benefit (170.–/mo. thereafter).
* Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Swiss
---|---
1-2 | 65.–
3-9 | 64.–
10-19 | 63.–
20-49 | 62.–
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:

text: * Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
Number of subscriptions
| Enterprise Mobile Swiss
---|---
1-2 | 65.–
3-9 | 64.–
10-19 | 63.–
20-49 | 62.–
All prices per month in CHF, incl. VAT
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:
* With Enterprise Mobile subscriptions, you cannot switch to a subscription with a lower monthly fee within the first 30 days of signing the contract. This period also applies after switching to a subscription with a higher monthly fee.
* If the customer still wishes to switch to a less expensive subscription within the 30-day period, they will incur a charge of CHF 150.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
NB: The 30-day period is calculated on the basis of the active (non-suspended) days.
Additional conditions when purchasing a discounted device:
* If the customer benefits from a device discount from Swisscom as part of a mobile contract, they cannot switch to a subscription with a lower monthly fee for at least 6 months.
* If the customer wishes to switch to a less expensive subscription within the 6 months, they will incur a charge of CHF 200.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
#### Fair Use Policy
The connections are intended for customary commercial and average private communication between business customers.
For subscriptions with unlimited data volumes, excessive use will be defined as exceeding the following monthly limits (additionally purchased data packages are not taken into account):
* National data volumes in excess of 60 GB;
* Roaming data volume in excess of 40 GB greater;
* National voice communication in excess of 10,000 minutes;
* International and roaming voice communication in excess of 2,500 minutes;
* SMS in excess of 10,000 units.
Abusive use includes in particular (but is not restricted to):
* The forwarding of Swisscom services by Customers to third parties or for other purposes, e.g. reselling or using connections for GSM gateways (router, hotspots);
* Using the connections for machine-to-machine, direct inward dialling and permanent connections, monitoring applications or static use;
* exclusive use abroad of the subscription
Swisscom may, at its own discretion, monitor the Customer’s use at the level of the individual connection (connection/telephone number with all associated (e)SIMs cards) in terms of the types of traffic contained in the relevant subscription. Swisscom will reserve the right to notify the Customer and/or the respective end user of any excessive or abusive use, while at the same time initiating suitable and appropriate measures to prevent any excessive or abusive use of the affected connections, reduce the speed, discontinue service provision or limit it to the maximum permitted volume.
#### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications

text: #### Previous mobile subscriptions
All previous mobile subscriptions at a glance
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications
* General terms and conditions of Swisscom for business customers
400.– geschenkt
##  SME benefit
15% off all Mobile subscriptions in your company.
__ Don’t miss out
400.– geschenkt
##  Smartphones and tablets
Order your smartphone or tablet at the same time as your subscription.
__ Go to My Swisscom Business
400.– geschenkt
##  Options and additional services
Extend your mobile subscription with the right options and additional services for you.
__ Discover products

text: Please enable JavaScript for better browser functionality
# “As a father, you wait until your time comes.”
A lot of people think software developers spend their lives programming codes. They don’t realise how creative the job actually is: you start with a problem. And to solve it, you can choose from a thousand options.
Reto Wehrli, Software Developer
23 February 2021
Zoom
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## %{gcr.author}, %{gcr.jobPosition}, Zurich
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%{gcr.lead}
It’s a bit like the signature of an artist, hidden in a program. The same goes for the way I dress my daughter. She doesn't mind whether she wears green or red trousers. Mothers and fathers can go two ways about achieving the same thing: in this dressing their daughter. Our daughter was born last year. Initially, I played second wheel, I was mainly responsible for the infrastructure. As a father, you wait until your time comes. At Swisscom I attended a crash course for fathers – out of curiosity, to see how other fathers were coping. Many change their mind after the birth about working from home and looking after a small child. I tend to be more pragmatic, I didn’t have many illusions. What I appreciate about Swisscom is that I’m the master of my time. So, if we have to go to the baby doctor, then we do.
## Reto Wehrli
## Software Developer
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli

text: «My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: Please enable JavaScript for better browser functionality
# “I’m passionate about innovation.”
Companies can overcome many of the current challenges by using new technology. I support and advise business customers on their digital journeys.
Tugba Eryilmaz, Senior Business Development Managerin
09 March 2023
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Geneva
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%{gcr.lead}
As a Business Development Manager, I work to develop our 5G and Mobile Private Network business areas. I support companies to navigate their way through the technology jungle and find the optimum solution for their needs. I developed an interest in technology after my degree in Social Sciences. The first smartphones were coming on to the market at that time, fundamentally changing the way that we communicate. I wanted to play my part in shaping this rapid digital transformation and ventured into the telecommunications industry. Today, I am involved in helping young women to access this exciting environment and advance their careers in the telecommunications and ICT sector.
## Tugba Eryilmaz
## Senior Business Development Managerin
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber

text: “It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: Please enable JavaScript for better browser functionality
Your one-stop-shop
for virtual or hybrid
event experiences
Request consultation
Digital events
The wealth of tools and solutions for digitally and virtually supported, implemented or extended events is almost endless and the virtual space offers a huge potential for novel brand experiences. However, the use of these new possibilities also makes other demands on the concept and requires new, non-linear ways of thinking and formats.
The digitalisation of events is our core area: we offer creative solutions, crisp concepts and the best digital technology for a carefree realisation. Our top specialists advise and accompany you in all phases of your events and provide tailor-made virtual experiences - from the concept to the stream and post-communication. All from one source.
###### Concept and dramaturgy
####
* * *
We support our clients in the development of their event - together we develop the storyline and dramaturgy, advise on the use of interaction and engagement tools and recommend the most suitable platforms and tools for optimal implementation. Thanks to our directors and creatives, a consistent and multi-layered brand experience is created that takes into account the strengths of all communication levels used right from the development stage and guarantees an experience tailored to the respective channel.
> More information
_"Creative formats for lasting experiences - tailored to your (virtual) target group."
_
###### Consulting and Solution Design
####
* * *
The requirements and demands on technical solutions are as individual as our customers. To ensure that the communication of your message is a precision landing, we do not offer standard solutions. Every event is unique and deserves the best possible implementation.
That's why we work with various platforms and combine the best of them to suit your content and goals: interactive, playful or as a linear stream, the format determines the technology. We also offer reliable solutions for complex requirements, including secure e-voting with multi-factor authentication.
> More information
_"The right technology for your message - individual solutions with highest standards"
_
###### Streaming and video production
####
* * *
Our streaming engineers and video specialists take care of the complete production, an all-round carefree package for our customers. The complete production including the necessary equipment is planned and implemented by our professionals: from a complete studio to a small but nice shoot in the office. We put your message in the best light and make sure that it is well received everywhere.
> More information
_"Streaming and video production in best quality - smooth and razor sharp. “
_
###### Best in class: Connectivity and CDN
####
* * *
In digital (live) communication, security, stability and reliability of data and transmission paths are the key factors for an outstanding event experience, in addition to creativity. With the best network in Switzerland, our own servers and leading CDN partners, we bring your message reliably to your virtual guests, worldwide, fast and secure.
> To the landingpage
_"Own networks and servers for highest security & stability"
_
###### Event Management
####
* * *

text: _
###### Best in class: Connectivity and CDN
####
* * *
In digital (live) communication, security, stability and reliability of data and transmission paths are the key factors for an outstanding event experience, in addition to creativity. With the best network in Switzerland, our own servers and leading CDN partners, we bring your message reliably to your virtual guests, worldwide, fast and secure.
> To the landingpage
_"Own networks and servers for highest security & stability"
_
###### Event Management
####
* * *
With "ZOON", our own event management and ticketing platform, you create your individual event website and manage, organize and communicate with your customers, guests and participants. Invitation management, follow-up communication and the integration of your virtual event enable a seamless digital event experience, from the invitation via video message to the final customer survey after the event.
> To the landingpage
_"A seamless digital event experience - all from one source."
_
We are happy to advise you!
Request advice

text: # Key figures
Here you will find important recent operating and financial key figures for Swisscom as well as their development compared to the previous year. For other KPIs, development of the segments, cash flow and balance sheet, as well as the consolidated accounts, see the online report.
Go to Online report(opens in new tab)
Segment results(opens in new tab)
Five-year review
## Fastweb broadband
RGU in ,000
{value}
{compare} year on year
Case
## Fastweb Mobile
Lines RGU in ,000
{value}
{compare} year on year
Case
## Marge Swisscom Group
as % of net revenue
{value}
{compare} year on year
Case
## Capital expenditure
as % of net revenue
{value}
{compare} year on year
Case
## Indebtedness
Net debt/EBITDA ratio
{value}
{compare} year on year
Case
## Equity ratio
as % of balance sheet total
{value}
{compare} year on year
Case

text: Posted on 8\. October 2020Text: Martina Longo | Media: Giulia Langhi
With Siri, Alexa and Co., the Internet of Things (IoT) is finding its way into your own four walls. As well, little IoT helpers also enable more comfort, cleanliness and custom-made solutions in offices.
Close element
## IoT Magazine: When things provide data
What other areas in everyday work do IoT applications support? And what exactly is the Internet of Things in detail? You can find out all this and more with the help of various explanations and stories about the Internet of Things in our IoT magazine.
To download
Modern IoT technologies relieve employees in building maintenance and cleaning, conserve resources and simplify administrative processes. In addition, new cleaning, hygiene and room concepts can be implemented faster and more readily.
For many companies, there is considerable value derived from using IoT to help rectify some of the everyday office challenges. Using four examples, we will illustrate how smart IoT helpers simplify building maintenance and thus make your everyday office life easier.
## Coffee and refreshment station
This situation may be familiar to some of us. Where in the past it was necessary to seek of those responsible for restocking, today it is possible to be informed at the push of a button that replenishment is needed. The exact location of the refreshment station is also transmitted to the staff via a sensor.
_The freshly brewed coffee is in the cup, but the coffee cream and sugar sachets are missing? At the touch of a button, the information is communicated to the right place and the coffee break can take place without delay._
## Workplace occupancy and meeting rooms
A meeting at short notice is imminent. Now all you need is the right meeting room. Depending on the size of the building and the number of rooms, the search for a free space can be laborious and time-consuming. Thanks to IoT sensors placed in meeting rooms, the tedious search for free workplaces is no longer necessary: collected data from the room sensors is shown in an application in real time where free rooms and workplaces are still available.
_Sensors register whether people are in a meeting room or whether it is still available. Thanks to IoT, the long search for free meeting rooms is over!_
## Intelligent waste disposal
Everyday office life still generates a lot of waste. Facility management employees must check the waste containers at regular intervals and ensure that they do not overflow. Modern IoT technology makes it possible to ensure that the waste is only disposed of when a certain, previously defined level has been reached. This information is transmitted electronically to the cleaning staff so that they know exactly when the waste stations need to be emptied and can plan their daily routine accordingly.
_PET bottles, aluminium cans, paper and newspapers: intelligent sensors tell the cleaning staff when the predefined fill level has been reached so that the waste does not overflow._
## Disinfection stations

text: _PET bottles, aluminium cans, paper and newspapers: intelligent sensors tell the cleaning staff when the predefined fill level has been reached so that the waste does not overflow._
## Disinfection stations
Many employees are now returning to the office after a long period of working from home. Topics such as cleanliness and hygiene are also the top priority for facility management. A small IoT sensor that functions as a service button helps ensure that there are always enough disinfectant wipes and disinfectant. The disinfectant dispenser on your office floor is almost empty? With a click of the service button, facility management is informed by message about where replenishment needs to be provided.
_In times like today, fully equipped disinfection stations have become indispensable. Hand disinfectants and wipes should be distributed across different stations in the office._
Close element
## IoT Magazine: When things provide data
What other areas in everyday work do IoT applications support? And what exactly is the Internet of Things in detail? You can find out all this and more with the help of various explanations and stories about the Internet of Things in our IoT magazine.
For download
IoT
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## Read now
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## The Internet of Things in everyday working life
Data is the new digital gold. But what exactly can you do with it? What does the Internet of Things (IoT) have to do with…
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## ‘We need to dial down the fear’
The future will be better than we think, claims futurist Gerd Leonhard. Ultimately, managing digital transformation is in people’s own hands – however, everyone needs…
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text: Please enable JavaScript for better browser functionality
* # Sustainable
products
Many of our products and services help you to follow a sustainable lifestyle. They can help you to reduce your consumption of electricity and cut carbon emissions, work more flexibly and use digital media efficiently and safely. Here you will find an overview of all the sustainable ICT products and services from Swisscom.
Products and services for residential customers
Products and services for residential customers
Products and services for business customers
Products and services for business customers
## More than a dozen products and services for residential customers
### Swisscom TV
40% less energy thanks to the cloud
Find out more
### Swisscom TV
40% less energy thanks to the cloud
Find out more
### Internet-Box
Integrated parental control function
Find out more
### Internet-Box
Integrated parental control function
Find out more
### Swisscom Buyback
Sell your old smartphone
Find out more
### Swisscom Buyback
Sell your old smartphone
Find out more
enter
With our guidebook enter, we help your family use digital media in a responsible manner with handy tips.
enter
With our guidebook enter, we help your family use digital media in a responsible manner with handy tips.
Internet Security
With Internet Security, you can protect your children from unsuitable online content. Use the latest technology to keep your own data secure.
Internet Security
With Internet Security, you can protect your children from unsuitable online content. Use the latest technology to keep your own data secure.
inOne mobile prepaid kids
inOne mobile prepaid kids gives your child a safe introduction to mobile communication. You stay in charge of the costs - and stay connected.
inOne mobile prepaid kids
inOne mobile prepaid kids gives your child a safe introduction to mobile communication. You stay in charge of the costs - and stay connected.
Swisscom Campus
On the Swisscom Campus, we have compiled tips, tricks, instructions and media courses for you.
Swisscom Campus
On the Swisscom Campus, we have compiled tips, tricks, instructions and media courses for you.
Media courses
With Swisscom media courses, children and young people learn how to use their smartphones and apps like WhatsApp in a responsible and secure manner.
Media courses
With Swisscom media courses, children and young people learn how to use their smartphones and apps like WhatsApp in a responsible and secure manner.
Repair Center
Thanks to the Repair Centres, you benefit from quick and reliable repairs that allow you to extend the service life of your mobile.
Repair Center
Thanks to the Repair Centres, you benefit from quick and reliable repairs that allow you to extend the service life of your mobile.
Mobile Aid
With Mobile Aid, you give your working phone a second life. Faulty mobile phones are recycled. And all for a good cause.
Mobile Aid
With Mobile Aid, you give your working phone a second life. Faulty mobile phones are recycled. And all for a good cause.
## A sustainable business – not someday, but now
Modern IT solutions and data usage for greater sustainability
## What our partners say

text: Mobile Aid
With Mobile Aid, you give your working phone a second life. Faulty mobile phones are recycled. And all for a good cause.
Mobile Aid
With Mobile Aid, you give your working phone a second life. Faulty mobile phones are recycled. And all for a good cause.
## A sustainable business – not someday, but now
Modern IT solutions and data usage for greater sustainability
## What our partners say
Our partners Pro Familia Schweiz and myclimate confirm that our sustainable products and services bring our customers significant social or environmental benefits.
* ### “Swisscom’s sustainable products help to save energy and costs.”
Stephen Neff, myclimate Managing Director
* ### “Sustainable Swisscom products help customers achieve their life balance and protect from dangers in the Internet.”
Dr. Philippe Gnaegi, pro Familia Director

text: Please enable JavaScript for better browser functionality
# AVANTI Operations Control System
*
##
Due to technical difficulties, please try again later.
* * *
| Professional answering of emergency calls and alarms
---|---
| Real-time data on resources, personnel and equipment
| Efficient emergency operations management through predefined checklists and measures
* * *
* * *
#  The AVANTI Operations Control System contains all the modules for successful operations management.
* * *
The AVANTI Operations Control System provides checklists based on prepared scenarios and delivers continuous updates on all available resources, personnel and equipment.
The Operations Control System seamlessly integrates telephony, radio and other peripheral systems into the standard interface. It is the pivot and hub of incident management.
* * *
* * *
###  Operation management system
* * *
|
---|---
Operations management |
AVANTI operations management facilitates oversight, situation appraisal, correct decision- making and seamless collaboration, providing an overview of logged calls, pending calls and current cases. When an emergency call or alert comes in, the operations management module helps the recipient to take the immediate steps required, always in accordance with the rules. Effectiveness is increased thanks to communication tools that are easy and quick to use and a high degree of flexibility with regard to deployment types. All actions are logged.
Geographical information system |
Successful management is a question of overview. The geographical information system visualises location-dependent information using GPS coordinates and supports interactive collaboration with the operations management system.
Info system |
The info system is the information platform for the whole organisation. It can be used to subdivide all relevant information according to people, organisations, company data, deployment data, object information, communication logs, etc. This application can be used in the operations centre, in the office and on the move.
Duty roster |
This modern planning and control tool can be used to create duty rosters for emergency personnel, including monitoring of staff numbers and requirements for detailed resource planning. User-defined views facilitate roster planning and printing. This application can be used in the operations centre, in the office and on the move.
The Roster module is available on its own or seamlessly integrated into AVANTI.
Team planning |
With team planning, resources can be deployed in a targeted way, and transport can be planned and coordinated. For rescue organisations, the module can display occupancy levels for hospitals and rescue vehicles.
* * *
* * *
### Get in touch with an expert
Contact us
* * *
Request offer
* * *
* * *
* * *
###  Your advantages
* The AVANTI Operations Control System has a modular structure and can be flexibly expanded in accordance with the specific needs of the individual corps.
* The clear role and data concept enables several organisations to work closely together.
* The different organisations, such as police, ambulance and fire services, can collaborate on the basis of the same data. Cross-canton data sharing between different operation centres is therefore possible.
* Thanks to Swisscom’s detailed knowledge of the industry, the solution can be seamlessly added to and integrated into existing system environments.
* * *
Factsheet AVANTI (PDF)

text: #  Help on security
The most popular content relating to security can be found in this section. If your topic is not covered or you cannot find the answer to your question, you can ask the Swisscom Community(opens in new tab) or contact us at any time.
Placeholder Teaser
Beschreibungstext
* My Link
* Spam, phishing & fraud
* Lost/stolen mobile phone
* Overview of service offers
* Mobile protection: Easy Protection
* Installing & using security apps(opens in new tab)
* 10 tips for Internet security(opens in new tab)
* Romance scam(opens in new tab)
* Swisscom warranty extension
* My Swisscom Login
* Parental controls
* Current error messages
* Two-factor authentication (2FA)

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# “Emergencies are part of the spice of life.”
In the department I work in, there's a sense of optimism right now. We are dealing with special ICT services for business customers.
Alexander Kämpf, ICT Service Operation Manager
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Bern
* 
Share
* 
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* 
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%{gcr.lead}
I juggle resources, make sure the right people are in the right place, and keep track of things. In my spare time I have been training for my private helicopter pilot’s license. Since then I have become more flexible in my thinking. I am more daring and just go for things. The training also covers how to deal with dangerous situations. Of course, I really hope that I will never experience that when I fly in reality. In the office, on the other hand, I appreciate “emergencies”, such as the positive stress when we want to win a new project. My dream is to fly a Super Puma - the Swiss military helicopter; it fascinates me in terms of its size and technology.
## Alexander Kämpf
## ICT Service Operation Manager
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna

text: “Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: As a leading digital company, Swisscom’s own systematic digital transformation and the resulting increase in its own digitisation level are key. To drive this transformation forward, Swisscom is increasing process automation, strengthening its online sales and consulting channel and using artificial intelligence and analytics, among other things.
* Swisscom uses artificial intelligence in a targeted manner to improve its products and services

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Using AI for UCC
#  Intelligent solutions to benefit the customer
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Customer satisfaction is critical for a company to thrive on the market. However, the many interfaces and the flood of information make it difficult to communicate with customers.
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Emma is a digital native. She thinks intuitively, makes decisions quickly, multitasks effectively and is mobile. Working? Whenever, wherever. Shopping? At the touch of a button while at home. A question or a complaint? A direct and quick response from customer services if you please. Too many contact persons and over-long waiting times and Emma changes service provider.
Companies sometimes find it hard to respond to customers like Emma and their requirements. Employees dealing directly with customers are often overwhelmed with inquiries and information. The customer service employee receives hundreds of e-mails and phone calls every day. Added to this are chat messages from work colleagues asking for information via private or business messaging services. Each incoming inquiry generates more information, and when this is stored in different locations, it makes processes more difficult and it becomes harder to retain an overview. Knowledge gets lost as a result, and employees are stressed and customers dissatisfied.
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###  Quicker interaction with the customer
Companies can bundle different communication channels and systems with solutions from the field of Unified Communications & Collaboration (UCC). Customer service employees use their devices solely as an interface and have applications such as telephony, e-mail and instant messaging in one single tool. This makes customer communication simpler. They can receive and send instant messages via chat, deal with inquiries and solve problems. A video call can replace a personal consultation and save on time-consuming travel. And if somebody needs support from a colleague, the colleague can simply give them access to a document on their own screen.
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###  Intelligent data management
Customers are increasingly using mobile devices to communicate and companies need to meet this requirement with applications such as instant messaging. So far, so good. Exchanging information with the customer faster also means that there is more information in the system. The amount of data grows apace, information gets lost, knowledge remains unused – a world away from the efficiency required. Artificial intelligence (AI for short) can help out here. AI analyses data, recognises previously undiscovered interrelations, learns as the process proceeds and generates solution proposals. A few examples:
Faster solutions
The intelligent application “Marmo” searches for solutions automatically across sources in an existing infrastructure. For example, in customer services: The call agent types in a few key terms and the system starts searching automatically for similar inquiries from the past and makes a suggestion for a solution within seconds. The call agent evaluates the proposed solution, allowing the system to improve continuously. Customer enquiries are thus dealt with in a manner that is constantly becoming better, faster and more personalised.
Automatic answers

text: Automatic answers
Existing chats between the company and the customer are automatically analysed, and information is extracted. This information is used to create a chatbot that identifies the chat inquiries and decides whether the automatic chat itself can answer, or whether the customer needs to be connected to a consultant. Thus, the customer consultant only deals with inquiries for which he or she is actually required.
Efficient expert search
With the aid of application programming interfaces (API), chatbots can access self-learning knowledge systems such as Starmind. If a user is searching for an expert or specific knowledge with the chatbot, the bot accesses Starmind and forwards the information. This means that a customer consultant can answer questions faster and better.
Simplified scheduling
Users can quickly find suitable appointments thanks to algorithms and access to calendar data. Intelligent systems such as the Meekan chatbot from Doodle or the digital assistant Amy from X.ai not only have a scheduler but also functions such as appointment surveys, appointment invitations and reminder notifications. Employees become more efficient and have more time for their core tasks.
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###  UCC and the industrious helpers
AI can be married to a UCC solution if the latter is accessed from a public cloud. These so-called Workstream Collaboration solutions (which include Microsoft Teams, Circuit by Unify and Cisco Spark) can be further developed in an agile manner. This means that the technology manufacturers can quickly expand the functionality of the solutions, for example if the users need more or different services. This allows AI to be integrated in a Workstream Collaboration in a relatively simple way. Together with the centralised communication data, this has enormous potential with regard to customer interaction.
Employees who deal directly with customers no longer need to arduously analyse and organise information and generate solution proposals – thanks to an intelligent system this can be performed fully automatically within the cloud-based Workstream Collaboration solution.
And what about our customer Emma? She’s happy. She is getting the right solution quickly and directly from customer services. She feels she is being treated like a princess at such a company.
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Services with artificial intelligence
#### Does every company need a chatbot?
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Services with artificial intelligence
#### Does every company need a chatbot?
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# TYP AG
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“With a one-stop IT and communication solution, we can assist our customers more quickly and more flexibly.”
Martin Füeg and Pasquale D’Amico,
CEO/board member, TYP AG
Greater convenience for TYP AG
Martin Füeg and Pasquale D’Amico are CEO and board member of Solothurn-based TYP AG respectively. TYP AG has been manufacturing cylinders and rollers for 65 years, supplying customers all over the world.
The challenge: high-tech – across borders
Martin Füeg and Pasquale D’Amico supply their customers worldwide from three of their own sites. To achieve this, they need not only a highly motivated team, but also, in particular, a perfectly organised infrastructure. They need to be able to react quickly and flexibly.
The result: a tailor-made solution for every requirement
TYP AG relies on innovation and flexibility. With Smart Business Connect (successor of Business Connect), Swisscom has the modern solution for companies steeped in tradition. Swisscom has guided TYP AG step by step into the new world of IP infrastructure thanks to tailored SME solutions at an attractive flat-rate price, personal advice and on-site supervision. The company has a reliable partner at its side at all times, ensuring that its ICT (Information and Communication Technology) interacts perfectly.
Products used
Smart Business Connect
The combi package for Internet, telephony and service for SMEs with advanced telephony requirements.
More
More testimonials
Inrag AG
Smart ICT
Find out more
ManagImmos GmbH
Integrated ICT solution
Find out more
Limmex
React more flexibly to growth and easily integrate external partners.
Find out more

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Success Story CreditGate24
# “Online identification of borrowers helps us minimise our risk of loss.”
Patrick Winterhoff
Chief of Staff & Projects
About the solution used
About the solution used
### The story in brief:
CreditGate24 is Switzerland’s leading crowdlending platform, matching private and institutional investors with individuals and SMEs in need of finance. Its USP is its fast, customer-friendly processes, in which Swisscom’s Online Identification solution plays an important role.
### Time-consuming and not always fully transparent: over-the-counter identification
Many CreditGate24 customers carry out their financial transactions in the evenings or at weekends. They expect to be able to access credit quickly. Previously they had to identify themselves at a post office or SBB counter and send in a certified copy of their identity document in order to obtain credit.
“It was time-consuming and inconvenient,” says Patrick Winterhoff, Chief of Staff & Projects at CreditGate24. “The counter staff only verify the person’s identity with a stamp and a signature. They do not provide important information about which and how security elements have been checked, or whether any possible uncertainties cropped up. This can only be done quickly with proper, secure online processes.”
### CreditGate24
* Sector: Banking
* Headquarters: Zurich
* Employees: > 30
* Customers: approx. 13,000 (as at 2021)
* Credit paid out: CHF 830 million (as at 2021)
### Project with Swisscom
* Fast, customer-friendly online identification
* Secure processes
* FINMA- and GwG-compliant
### Secure online process for fast credit agreements
Now customers can identify themselves from anywhere at any time of day, so they can obtain credit much faster and conveniently. The identification process, which complies with the requirements of the FINMA and the Swiss Money Laundering Act (GwG), is based on Swisscom’s Online Identification solution. Customers are guided through the secure process step by step. All aspects and inspection criteria are analysed by the application using sophisticated AI. If necessary, the system flags up whether the person needs further checks.
The final identification is always validated by an employee. “It enables us to minimise our risks and, as a new company, to benefit from Swisscom’s experience. And for our customers, it’s more convenient than before,” explains Patrick Winterhoff.
.
### These Swisscom products are successfully used by CreditGate24
Digital Identification & Signing
We specialise in remote customer identification and offer the right end-to-end solution for every sector.
Go to offer
### Benefits for CreditGate24
* * *
Customer-friendly
Online identification is possible anytime, anywhere
Secure
Guided process with AI analysis and employee validation
Compliant
FINMA- and GwG-compliant online identification
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* Back to the solution used
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# Subscribe to ad hoc announcements
Subscribe to ad hoc announcements and receive all share-related news from Swisscom by e-mail.
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#  Successful handling of data
###  The path to a Data Driven Company
Every day companies generate an incredible amount of data. But only a fraction of it really adds business value. In order to achieve measurable business success with data, these must be networked, analysed and interpreted. In order to continue to operate successfully in the market in the future, it is indispensable for companies in all sectors to develop strategies and systems that enable secure and value-adding handling of the incresing flood of data.
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
9
Business Manager / IT specialists
19 august 2019
Technical detail
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Spread the Word!
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text: #  Set up Bluewin e-mail
On this page:
Using e-mail on your phone or computer: how to set up your Bluewin e-mail in another program (e.g. in Outlook or on your iPhone).
##  Set up yourself with instructions
What you need
* Your Bluewin e-mail address
* Your e-mail password (not the same as your Swisscom Login password)
You set the password when you created your e-mail address. Forgotten your password? Create a new one in My Swisscom(opens in new tab).
###  For which device do you need instructions?
_****​_
Smartphone
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Smartphone
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Computer/­Laptop
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Computer/­Laptop
For business customers: Instructions for Smartphone(opens in new tab) or Computer/Laptop(opens in new tab).
##  Server settings and expert help
Use the Swisscom server data to set up Bluewin e-mail on your device.
We can help you in the Swisscom Shop, on the phone or on site (charges apply).
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # News
Here you will find current information about Swisscom.
Subscribe to News
* All news
* Press releases
* Mediacenter
* Ad hoc announcements
#### All news
#### Press releases
#### Me­dia­center
#### Ad hoc announce­ments
## Latest news
## Media downloads
Photos, videos, logos and reports relating to the company, its management, products and networks: available to download for use in media reports. If you use any of this material, please remember to credit the source.
##  Media Download
Download images, graphics and logos in high resolution.
Swisscom Media Library
##  Videos
Current videos about the company and management.
Swisscom News Youtube
##  Reports
Current financial reports, company brochures and sustainability report.
To reports
## Further information
Social Media
Listing of all Swisscom social media channels and blogs.
To Social Media
Business Insights
Articles, studies and webinars for business customers.
To Business Insights
Swisscom sustainability ­blog
Articles, tips and background information on the topic of sustainability.
To sustainability blog (german)
getIT: Insights about Swisscom
Blog Sustainable digitalisation
Blog Mobile telephony and health
Swisscom aktuell: Developments in the telecommunications market
## Dates and events
13 - 15 October 2023
Swisscom Hero Fest 2023
27 October 2023
Swiss SME Day 2023
2 November 2023
3rd quarter result 2023
15 december 2023
Energy Star Night 2023
8 February 2024
Annual Result 2023
## Contact for journalists
Are you a journalist with questions about Swisscom? Please get in touch with us.
Contact

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###  Schindler Elevators Ltd. success story
> * * *
>
> ##  «We use the latest mobile communications technology for emergency calls. As well as telemonitoring, elevator data can be transmitted in real time. We can therefore resolve technical problems more quickly – ideally, before they even occur.»
Andy Kurmann,
Head of Sales Management Modernization, Schindler Elevators Ltd.
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#  Even safer lifts thanks to M2M technology.
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Schindler Elevators Ltd. does its utmost to provide its customers with the highest safety standards and comprehensive services. The company has been using an M2M solution from Swisscom for emergency call management and telemonitor-ing in Switzerland since 2014.
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###  The challenge: lift modernisation.
Since 2003, all lifts in Switzerland have had to be fitted with a two-way communication link for emergency calls. Until now, a fixed-line connection paid for by the lift owner has been the norm. However, a fixed-line connection entails not only monthly subscription and call costs, but, in most cases, expensive installation of emergency call system upgrades.
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###  The solution: Swisscom M2M SIM cards as a standard lift component.
Swisscom M2M SIM cards are built in to the new emergency call and data transfer system that Schindler installs in its lifts. Calls are therefore carried via the mobile network – a change that has a whole series of benefits. The Connectivity Management Platform (CMP) can provide an overview of all lifts at any time: all SIM cards and connectivity can easily be centrally managed on the platform. As well as emergency calls, it is now possible to transmit real-time telemonitoring data, providing valuable information to the company
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###  The result: shorter response times and a one-stop solution.
With the new solution, faults are reported directly to the service engineer’s smartphone. Thanks to the telemonitoring system, the engineer knows in real time what the problem is. He therefore does not waste time on site trying to identify the possible cause of the problem and already has the replacement parts that he needs. Customers can also obtain the whole package from a single provider: whereas in the past they bought the lift from Schindler and the communication system from Swisscom, they can now obtain an integrated solution from Schindler.
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Schindler Elevators Ltd. (PDF)
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##  These products are used by Schindler Elevators Ltd.
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####  Device & Data Hub
DDH enables you to manage your devices as well as capture, process and forward data to any cloud or system.
Go to product
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Interview with Marcel Walker, Head of Network & Cloud
#  Multiple clouds are the new standard
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Swisscom’s cloud services address all kinds of needs. In this interview, Marcel Walker, Head of Network & Cloud, explains the extent to which we at Swisscom support our customers and the added value that we offer as a service provider.
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Updated 19 march 2020
Text: Hansjörg Honegger, images: © Daniel Brühlmann, first published 30 september 2017
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What type of businesses are Swisscom’s cloud services suitable for?
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The Swisscom clouds are specifically set up for companies that value being located in Switzerland, in terms of data storage as well as access to local experts. It is integration that sets us apart. We place particular value on network and security integration and offer powerful Managed Services. We are complementing the hybrid architecture with global cloud offers such as Microsoft Azure or Amazon Web Services.
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Marcel Walker, Head of Network & Cloud, Swisscom
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What sets the Swisscom cloud apart from what other service providers have to offer?
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We integrate networks and security solutions with cloud platforms in Switzerland and abroad. This is combined with local service management in various regions. Swisscom is the only provider with its own network and data centres. Our security solutions have a great reputation on the market. We are making all these services available in a highly standardised manner with ‘Pay As You Use’ tariff models. Of course, this will be made available under an integrated Service Management Layer.
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####  Marcel Walker
Marcel Walker is Head of Network & Cloud. He began his career in banking and was the CEO of Comit, a leading provider of IT solutions to the finance sector, for a number of years.
Who are the strategic partners?
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We work very closely with Microsoft Azure, although our partners also include Amazon Web Services, Dell Technologies and VMware, who provide these technologies across the globe and have an excellent reputation.
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What do customers want? Do medium-sized companies in Switzerland gravitate towards Public Cloud, Hybrid Cloud or Private Cloud?
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Among corporate customers in particular, there is a growing preference for multi-cloud solutions. Different infrastructures are used, depending on needs, security and costs, whether with Microsoft Azure and AWS global clouds for quick go-to-market, secure data storage in Switzerland from the Swisscom Cloud or in-house installation of core applications, which can become legacy IT and is not yet cloud-capable.
There is also therefore an increasing need for a reliable partner who can provide support with in-depth specialist know-how. We provide security, connect data and applications, provide the network and ensure that in-house company IT works and communicates seamlessly.
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Taking the step towards migrating an operative IT system into the cloud is difficult. How does Swisscom support its customers in this process?
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text: There is also therefore an increasing need for a reliable partner who can provide support with in-depth specialist know-how. We provide security, connect data and applications, provide the network and ensure that in-house company IT works and communicates seamlessly.
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Taking the step towards migrating an operative IT system into the cloud is difficult. How does Swisscom support its customers in this process?
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We have a consultation and transformation framework called ‘Journey to the Cloud’. This covers various modules. It starts with an inventory and evaluates, together with the customer, what should run where: data storage, performance, locations, applications, security. The actual migration has to be prepared meticulously.
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Free PDF →
Whitepaper
The Journey to the Cloud
This white paper highlights the journey to the cloud along Swisscom’s structured process model.
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Free PDF →
Whitepaper
The Journey to the Cloud
This white paper highlights the journey to the cloud along Swisscom’s structured process model.
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And what if the customer realises that the offer doesn’t quite fit?
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The customer usually evaluates its partner with the help of specialist advisors. Pilot installations can also be carried out as part of tenders.
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The cloud business is ultimately profitable thanks to its large degree of scalability. Is Switzerland big enough for this type of business?
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Absolutely. We are also integrating capabilities offered by Amazon and Microsoft Azure. The important thing is this: Swisscom is the service provider. The customer doesn’t have to monitor different platforms, we integrate everything. That’s massively important, especially when it comes to security.
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Swisscom also offers SAP in the cloud. What does that mean exactly?
* * *
We are the largest SAP service provider in Switzerland. We are migrating everything onto Enterprise Cloud for SAP Solutions. That is extremely attractive for both existing customers and new ones. The customer gets an integrated solution and can – in Switzerland, uniquely – operate its existing SAP landscape from the cloud, even for the HANA workload. We take care of network integration, security and performance. This takes a huge amount of pressure off the customer.
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Enterprise Cloud for SAP Solutions
Allow us to manage your SAP system landscape exclusively from Switzerland with data stored in Switzerland (auditable to the GAMP5 industry standard).
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Enterprise Cloud for SAP Solutions
Allow us to manage your SAP system landscape exclusively from Switzerland with data stored in Switzerland (auditable to the GAMP5 industry standard).
* * *
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Will companies with their own IT still exist in 10 or 15 years’ time?
* * *
The question isn’t whether they will still have their own IT. The question is which tasks the internal IT will cover. We are convinced that infrastructure services such as network, cloud and security will be obtained largely from specialist service providers. This gives companies the space to focus their IT specialists on the development of services which help to differentiate the company’s market presence.
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####  Enterprise Service Cloud

text: * * *
The question isn’t whether they will still have their own IT. The question is which tasks the internal IT will cover. We are convinced that infrastructure services such as network, cloud and security will be obtained largely from specialist service providers. This gives companies the space to focus their IT specialists on the development of services which help to differentiate the company’s market presence.
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####  Enterprise Service Cloud
The Enterprise Service Cloud is a universal cloud, which covers everything from infrastructure and platform services to managed services and outsourcing. It makes it possible to integrate an existing, even hybrid, IT landscape into the cloud and runs in Swisscom data centres. It complements and completes Swisscom’s other cloud offers, which can be fully integrated.
Go to product
* * *
####  Enterprise Cloud for SAP Solutions
With Enterprise Cloud for SAP Solutions, customers can acquire virtual SAP HANA servers in just a few hours and adapt them dynamically or boot up test systems for new processes within minutes. The servers and entities can be managed at the touch of a button via a self-service portal and are invoiced based on needs. Enterprise Cloud for SAP Solutions can also be fully integrated into Swisscom’s other cloud offers.
Go to product
To Swisscom’s complete cloud offer
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* * *
* * *
More on the topic
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Cloud Services in Switzerland
#### Into the future with Hybrid Cloud
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Cloud Services in Switzerland
#### Into the future with Hybrid Cloud
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SDN – Software-defined networking
#### Würth ITensis: More independent, thanks to SDN
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SDN – Software-defined networking
#### Würth ITensis: More independent, thanks to SDN
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text: ## Employee IT security training courses for SMEs
#  Security Awareness Training – for better IT security awareness
Go to offer
Most cyberattacks start with fraudulent e-mails. Technical protective measures alone are not enough if cybercriminals attempt to access an SME’s IT systems through its employees. Phishing, identity theft and social engineering are used to circumvent technical protective measures. This is how ransomware infiltrates corporate networks or attempts to access company data.
Therefore, if you want an integrated security strategy, it is crucial to involve employees and to provide cybersecurity training to help them navigate the Internet, e-mails and IT securely.
Targeted IT security training courses prepare your employees for the main types of attack and teach them how to recognise them and behave appropriately. Dealing with fictitious attacks helps prepare the users in your company for the worst-case scenario. This will improve their awareness of various cyberthreats and help them act with greater foresight.
####  Embedding IT security in the corporate culture
Regular employee training on IT security embeds the topic and raises employee awareness. This equips them with the correct behaviour and serves as a constant reminder of the approach to take.
####  Enhance employees’ security awareness
Deceptively realistic attack simulations present your employees with different types of cyberthreat. This promotes vigilance towards cyberthreats, trains them to respond correctly to cyberattacks and refreshes their knowledge.
####  What’s in it for you:
* Tailored IT security training programme
* Digital learning platform with a wide range of high-quality content that is constantly updated.
* Experienced partner companies advise you and help you in the planning, implementation and reporting processes.
###  Your benefits
* Increased security awareness: employees are more vigilant about cyberthreats
* The latest knowledge: regular training equips employees with the right behaviour for greater IT security
* Measurable success: employee progress can be mapped in customised reports
###  When is it the right solution?
Would you like to use employee training courses to improve IT security in your company? Are you looking for effective phishing simulations and cybersecurity training for your employees? Our Security Awareness Training helps you to raise your employees’ awareness of security and keeps their knowledge fully up to date.
###  Why Swisscom?
* Swissness: threat scenarios tailored to Swiss companies
* Data security: Swiss servers and the strictest security standards
* Professionalism: certified partner companies for individual phishing simulations and cybersecurity training
###  Our products
###  Take the first step
Contact us now. We will be happy to put you in touch with one of our certified IT partner companies in your area.
Contact us
#####  Download
* Factsheet Security Awareness Training
###  You receive
###  IT security training courses
* Well-paced online training courses of between 3 and 20 minutes.
* A wide variety of topics, including phishing, working securely at home, malware, e-mail security, etc.
* A variety of different formats (videos, interactive training, games, quizzes, etc.)
###  Phishing simulations
* Authentic e-mail and SMS phishing simulations
* Employees are trained to recognise attempted e-mail and SMS attacks
* Phishing e-mails are specifically designed for the Swiss market.

text: ###  You receive
###  IT security training courses
* Well-paced online training courses of between 3 and 20 minutes.
* A wide variety of topics, including phishing, working securely at home, malware, e-mail security, etc.
* A variety of different formats (videos, interactive training, games, quizzes, etc.)
###  Phishing simulations
* Authentic e-mail and SMS phishing simulations
* Employees are trained to recognise attempted e-mail and SMS attacks
* Phishing e-mails are specifically designed for the Swiss market.
###  Measuring success and reporting
* Reports tailored to your requirements
* Measurement of training progress and success of training
* Measurement of KPIs on success of phishing campaigns
###  Here’s how it works
Watch this short video to find out how you can use the security awareness training to raise your employees’ awareness of IT security.
###  Something else of interest
#####  More articles
* Detect, report, delete phishing
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Our experts will advise and guide you as you migrate to the cloud. Our committed team of local specialists will be delighted to provide technical support.
Attractive ways to expand your applications
With Swisscom API services, you can enhance your software with innovative and attractive features. Choose the right services for your software and your customers.
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We make life simple for you, allowing you to focus on your core business and develop your applications. Our experts work round the clock to run and maintain our operating platforms. On request, we can also take care of your time-consuming back-office tasks, such as invoicing.
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text: # blue TV channel list
### Discover the TV and radio channels
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You’ll love the huge selection of channels and the way you can adjust the order on your TV or in the blue TV app the way you want.
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## Channel expansion
We are constantly expanding the entertainment in blue TV.
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## Replay advertising on blue TV
New forms of advertising with time-delayed television viewing: find out what will change for you and how you can avoid advertising during recordings, live pause and Replay TV.
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# inOne SME mobile go
Unlimited within Switzerland and Europe.
* Unlimited surfing, calls and SMS unlimited within Switzerland, EU/Western Europe and from EU/Western Europe to Switzerland
* 100 MB/mth and 1000 SMS in other countries worldwide
#### Customize subscription
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Unlimited calls from Switzerland to Europe, USA and Canada.
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If you take out a new subscription, inOne SME mobile go costs CHF 50/month for the first six months (then CHF 80/month), including SME advantage CHF 38/month (then CHF 68/month), and inOne SME mobile premium costs CHF 170/month (then CHF 200/month), including SME advantage CHF 140/month (then CHF 170/month). Minimum contract period 24 months. Activation charge 59.90.–. Cannot be combined with subscription promotions. inOne SME mobile go is valid for normal personal use. Calls from Switzerland to other countries, from the EU to third countries and calls/SMS to business, premium rate and short numbers are subject to a charge.

text: #  eBill – payment made simple
_​_ Just 1 click to set up
_​_ For a paperless future
_​_ Simple, safe and fast
###  This is how it works
####  Activate eBill
You can adjust your payment method in MySwisscom here and receive your invoices with eBill in future
Go to My Swisscom
####  Learn more about eBill
Don't have eBill yet? Find out how to activate eBill here.
Go to eBill.ch
###  Frequently Asked Questions
#### How do I find out if a new invoice has been received?
You see the new invoices in your e-banking account. You can also receive e-mail notifications. You can find the settings in the eBill portal.
#### Is it expensive to get invoices with eBill?
No, getting invoices with eBill is free -of charge.
#### Can I access my eBill on more than one e-banking account?
Yes, that is possible. If you have activated eBill for more than one bank and use the same e-mail address, you’ll see the invoice in the online banking of both banks.
#### How do I switch the payment method of my Swisscom invoice to eBill?
Log into My Swisscom and switch your payment method to eBill.
Go to My Swisscom
#### Can I get eBill for other people?
Yes. If the other person is also registered with eBill, you can share the invoice with eBill sharing.
#### Can I set up a standing order for payments?
You can set up standing orders in the eBill portal. Start by selecting the invoice you wish to automatically authorise in the future. Now select the option “Standing order”. Finally, confirm the standing order criteria.

text: #  Our solutions in a reality check
How do our solutions shape up in everyday life? Do our customers manage to do business more successfully with them? In the reference stories you will find facts, background information, statements and inspirations.
See all industries
###  The latest success stories
###  Industries
####  services sector
Swisscom competently supports consulting and service companies in all ICT matters, bringing them closer to their customers.
Consulting & Services
####  energy & supply sector
Swisscom supports the energy sector with products and services in metrology, customer interaction and communication networks.
Energy & utilities
####  Financial sector
Swisscom is the leading integration and operating partner for the Swiss financial sector. Our solutions accelerate processes and reduce costs.
Finance & Insurance
####  healthcare sector
Our holistic ICT solutions contribute to increased efficiency and process optimisation – for service providers and insurers in the healthcare sector.
Medicine & Health Services
####  wholesale & retail sector
Swisscom supplies comprehensive ICT solutions to the wholesale and retail sector, thus simplifying logistical and administrative processes.
Wholesale & Retail
####  industry & construction sector
Swisscom provides modern ICT solutions for companies from the industry and construction sectors. These solutions make for smooth communication worldwide.
Industry & Construction
####  IT & communication sector
Swisscom provides ICT solutions to companies that offer their end customers combined IT and telecommunications services.
IT & Communication
####  Public sector
Swisscom offers public authorities & administrations bespoke ICT solutions, enabling them to perform tasks competently and in a focused manner.
Government & Administration
####  transport & logistics sector
Swisscom competently supports the transport and logistics sector in all ICT matters, thus bringing companies in the sector closer to their customers.
Transport & Logistic
####  other sectors
Swisscom competently supports companies in diverse sectors with all ICT matters, thus bringing them closer to their customers.
Other Industries

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#####  Energy efficiency at data centres
#  How companies save energy with the cloud
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As companies generate ever greater volumes of data, the power consumed by their IT infrastructure is also increasing inexorably. Server virtualisation and cloud computing enable enterprises to access data centre resources in energy-efficient manner. A model example: the Swisscom data centre in Wankdorf.
Text: Christoph Widmer, 16 april 2019
By 2025, worldwide data volumes are expected to rise to 163 zetabytes, that is, 163 billion terabytes, a tenfold increase over the 2016 figure. This is the forecast made by the IDC market research institute in a white paper entitled “Data age 2025.” Although private users still account for the majority of generated data volumes, industries such as those engaged in robotics, deep learning or topics like big data and IoT are ensuring that data is increasingly being accumulated in the corporate sector. According to analysts, companies will hold almost 60% of all the stored data by as early as 2025. This data growth will also cause power consumption to skyrocket: according to the Swedish researcher Andres Andrae, this “data tsunami” will result in data centres accounting for 4.5% of global electricity consumption by 2025. In Switzerland, server rooms and data centres already account for about 3% of domestic electricity consumption.
Nevertheless, professional data centres in particular, in which companies access IT resources via hosting and the cloud, are still energy-efficient – especially when compared to in-house servers. Thanks to continuously improving construction approaches and increasingly efficient architecture, large numbers of servers are being operated at data centres – simultaneously and under optimum conditions. Server virtualization enables companies to share resources such as computing power and storage. “Data centres help companies benefit from economies of scale,” explains Rudolf Anker, Swisscom’s Project Manager New Data Centres. “Customers share existing resources and thus also the electricity and maintenance costs. Because the filling degree of the individual servers is also very high, hosting at data centres is not only economically interesting for companies, but also ecologically.”
Thanks to cloud computing, IT resources have even become elastic: customers simply add them with a click of a mouse as and when required. They only pay for what they actually use. Microsoft proves that cloud services also provide especially high energy efficiency: according to the Microsoft Carbon Study 2018, when companies switch from a traditional data centre to the Microsoft cloud, they improve their energy efficiency by 22-93% depending on how they use it. IT operational efficiency certainly contributes to this. But factors such as the architecture of the IT system, the data centre infrastructure and the use and provision of renewable energy also promote sustainability.
Energy efficiency, data centre Wankdorf
###  The data centre in Wankdorf: energy efficiency par excellence

text: Energy efficiency, data centre Wankdorf
###  The data centre in Wankdorf: energy efficiency par excellence
The same applies to the Swisscom data centre in Wankdorf, which was awarded the Watt d’Or in the renewable energy category in 2015. In Wankdorf, the system temperature is at about 28 degrees Celsius – and therefore higher than at other data centres. “A rule of thumb says that for every degree Celsius by which you cool something down, you need to invest 4% more energy,” Anker explains. “The higher operating temperature alone therefore saves us almost 30% in energy.” Such higher temperatures enable what is known as “free cooling”: freely available refrigeration from the environment is sufficient for cooling, allowing power-guzzling chillers to be dispensed with. And on particularly hot days, collected rainwater is also used for cooling. In addition, waste heat is fed into the new heating network of the city of Berne, while the emergency power generators, which employ kinetic energy storage, do not require acid batteries.
Thanks to these measures, 84% of the employed energy is converted into computing power. This efficiency corresponds to a power usage effectiveness (PUE) ratio – the metric commonly used by experts – of 1.2. Data centres have an average PUE value of 1.9, or 51%.
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#### “The Cloud needs new roles”
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text: #### Product description
The WLAN-Box extends the WLAN range of the existing router and ensures maximum WLAN stability. The WLAN-Box is a dual band WLAN device and supports the Wi-Fi 6 standard with the interference-free 5 GHz WLAN band. It can be connected to the router via WLAN or cable and installed at the push of a button. Thanks to the WLAN mesh function, up to 4 WLAN-Boxes can be used for optimum WLAN in every room and on every floor.
Help with set up
#### Functions
* Most stable WLAN at home thanks to Wi-Fi 6 standard
* Dual-band WLAN with 5 GHz and 2.4 GHz
* Up to 5.4 Gbit/s cumulative WLAN speed
* 3 x 1 Gbit/s Ethernet ports
* Compatible with all Internet Boxes
#### Scope of delivery
* WLAN-Box 2
* Power supply
* Ethernet cable (5m)
* Installation guide
#### How many WLAN-Boxes do you need?
For perfect WLAN reception, you will need one or more WLAN booster for your router, depending on the size of your home.
Smaller aptmt  Medium aptmt  Larger aptmt  House
#### Smaller apartment, 1-3 rooms, < 90 m2
The WLAN of the Internet-Box should be sufficient for smaller apartments.
#### Medium-sized apartment, 90-130 m2
Boost the Internet-Box WLAN with an additional WLAN-Box.
#### Larger apartment, 5+ rooms, 130-200 m2
Boost the Internet-Box WLAN with two additional WLAN-Boxes.
#### House, 2-3 storey
Boost the Internet-Box WLAN with one additional WLAN-Box for each
additional storey.
#### Technical data
Dimensions
Ports
Technical features
* Automatic steering of devices to the best WLAN connection
* Wi-Fi 6 Standard for 2.4 and 5 GHz WLAN (802.11a/b/g/n/ac/ax)
* Maximum WLAN speed of 4.8 Gbit/s with 4x4 MIMO (5 GHz)
* Maximum WLAN speed of 600 Mbit/s with 2x2 MIMO (2.4 GHz)
* Can be extended to up to 4 WLAN-Boxes, with optimum connection at all times thanks to WLAN mesh
* WPA2, WPA3-TM and WPA3 encryption
* Electrical energy consumption: 5.2 W
Ports Ethernet
* 3 × 1 Gbit/s Ethernet port
Additional functions
* \+ Button for installation at the touch of a button
* Child protection function of the Internet-Box
* WLAN operating times of the Internet-Box
Compatibility
* Compatible with all Internet Boxes
* WLAN-Box 3 and WLAN-Box – also in mixed mode
Sustainability
* Power consumption
## Haben Sie Fragen?
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Mo–Sa 08.00–20.00
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text: #  WLAN-Box 2
On this page:
Here you will find all the ports and buttons on the WLAN-Box 2, installation instructions and technical information, and how to change the settings.
To the products in the Shop
* ​Device and ports
* Set up and use
* Frequently asked questions
##  Device and ports
Download the instruction PDF to get more information about the connections and buttons of the WLAN-Box 2.
Instructions WLAN-Box 2(opens in new tab)
​ Looking for a different WLAN-Box?
WLAN-Box
WLAN-Box 3
##  Set up and use
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
Scan the QR code to get started.
App instructions
The My Swisscom App will guide you through a step-by-step setup process for your device.
###  Help topics & tips WLAN-Box
* Connecting to the Internet-Box
* Connecting blue TV
* Connecting other devices
* Correct positioning
* WLAN throughout the home
* WLAN password, name & power-on times
* WLAN connection problems
###  Instructions, Firmware and energy consumption
#### Instructions (PDF)
* WLAN-Box 2 installation instructions
#### Declaration of conformity (PDF)
* WLAN-Box 2 declaration of conformity
* Firmware Update
* Energy consumption
##  Frequently asked questions
#### How can I change the settings of my WLAN-Box 2?
On the Internet-Box Web portal, you can change your WLAN access data, set up the parental control function (specify surf times and time limits) or see all connected devices.
##### On computers
Enter http://internetbox.swisscom.ch(opens in new tab) or 192.168.1.1(opens in new tab) in your Internet browser. Note that you have access only if you are connected to your Internet Box within the network. Log in with your existing admin password. If you do not know the password, click on "Set new password" to create a new password.".
##### On smartphones
You can access and change your main settings at home on your smartphone via the My Swisscom App
#### How much radiation does the WLAN-Box 2 emit?
The WLAN-Box 2 runs on low power (max. 1 watt) and therefore only emits very small amounts of radiation. It also complies with all relevant limits and guidelines. To minimise radiation, the WLAN-Box 2 can also be switched off manually. In addition, the WLAN operating time settings from the Internet-Box are transferred automatically to the connected WLAN-Boxes.
#### Is the guest WLAN range also extended by the WLAN-Box 2?
Yes, the guest WLAN works in the Internet-Box WLAN and in the WLAN-Box 2 reception range.
#### How can I prevent a Wi-Fi 6 device switching to Wi-Fi 5 with the WLAN-Box 2?
You have a number of options to prevent a Wi-Fi 6-enabled device from switching to Wi-Fi 5 within the range of an Internet-Box 2, plus or standard:
* Use an Ethernet cable (WLAN access point) to connect the WLAN-Box 2 to the Internet-Box.

text: #### How can I prevent a Wi-Fi 6 device switching to Wi-Fi 5 with the WLAN-Box 2?
You have a number of options to prevent a Wi-Fi 6-enabled device from switching to Wi-Fi 5 within the range of an Internet-Box 2, plus or standard:
* Use an Ethernet cable (WLAN access point) to connect the WLAN-Box 2 to the Internet-Box.
* In the Web-Portal(opens in new tab) switch off WLAN synchronisation under “Synchronise WLAN status between the Internet-Box and WLAN-Box”.
* Switch off the WLAN on the Internet-Box.
#### My WLAN-Box 2 has a flashing red light. What does that mean?
If the LED flashes red, it means that the WLAN-Box 2 cannot connect to the Internet-Box. Either the WLAN-Box is not paired or it is too far away from the Internet-Box. More information can be found in the instructions(opens in new tab) in the sections ‘What is pairing?’ and ‘WLAN-Box setup’.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
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###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: Posted on 26\. July 2018Text: Andreas Heer | Media: Anja Wurm
_The air is stuffy and the atmosphere is tense. Sixty start-ups pitched at Kickstart Accelerator’s bootcamp in Zurich in early July for a spot on the mentoring programme. Comments and impressions._
It’s a hot summer day in Zurich. At Kraftwerk, the former electricity company substation in Selnau, it’s stuffy. The air is buzzing and you can feel the tension. In small container rooms, 60 start-ups from 22 countries are pitching to participate in the 2018 Kickstart Acceleratorprogramme. Of these start-ups, 30 will be selected at the end of the day for the mentoring programme. No decisions have been made yet.
In the Kraftwerk café, colourful MacBooks abound and the first beer is served late in the afternoon, a sign that the pitch is over and the founders are waiting to hear the jury’s decision.
## Blockchain ecosystems and smart cities
As one of Kickstart Accelerator’s global partners, Swisscom is represented on the jury by Roland Cortivo and Michel Pfäffli. Cortivo concentrates on the fintech sector, while Pfäffli keeps a close eye on smart city start-ups. So how do they tackle the difficult challenge of selecting participants for the accelerator programme?
The first round of selection is made based on the degree of maturity, says Cortivo: ‘Start-ups become interesting for us if there is a possibility of executing a pilot project with them.’ This Proof of Concept – PoC – is also what Pfäffli is looking for: ‘Some smart city start-ups want to change the world. Their PoC then shows if that can actually happen.’
A good nose and the combination of skills provided by the founders also play a role, adds Cortivo. Of course, the business idea is important: ‘Blockchain is omnipresent among the fintech start-ups,’ he comments. ‘But the start-ups that are particularly interesting are the ones that develop a platform and serve as a portal for various services.’ And although everyone is talking about blockchain, it is far from being its own business model.
One of the fintech representatives is Altoo. The start-up from Zug aims to simplify asset management for wealthy individuals by enabling them to manage all their investments – securities, real estate, private equity – from a central platform. CEO Martin Stadler has similarly ventured before the critical panel of judges. No matter the result, he says, both days were positive: ‘It was inspiring to meet start-ups and founders from around the world. Talking about various topics gave me a fascinating insight into how others promote their visions and how they deal with the challenges of a start-up company.’
The representatives of fintech start-ups participating in the accelerator programme 2018. Altoo’s Martin Stadler (fourth from right) is one of the winners.
## Connect, question and continue to grow

text: The representatives of fintech start-ups participating in the accelerator programme 2018. Altoo’s Martin Stadler (fourth from right) is one of the winners.
## Connect, question and continue to grow
It is now early evening. As rush hour traffic backs up outside on the street, the atmosphere starts to relax. Now instead of laptops, drinks are being opened and concentrated work has turned into lively conversation. The start-ups and companies are exchanging ideas, and English is the language most commonly heard. Networking is an important aspect of Kickstart Accelerator.
But the relaxed mood is short-lived, as the participants meet up in the Kraftwerk foyer: the jury has made its decision. The start-ups that will be participating in the Kickstart Accelerator programme are asked to take the stage. They all receive a round of applause and the atmosphere is supportive.
Stadler’s Altoo is one of the 30 selected start-ups. With a combination of anticipation and realism, he says: ‘We are excited about learning a lot by working with such experienced partners and mentors in the accelerator programme, and getting ready for the next steps. It is important that a company is constantly challenged in terms of strategy and vision.’ He views a critical and professional approach as the way to advance a start-up.
The programme starts in September and lasts for approximately two months. Any initiated PoCs will of course continue to be conducted. That is also Stadler’s goal: ‘We already have concrete plans for how we might work together with various partners, and we are excited to get started as part of the accelerator programme.’
Happy faces and a positive atmosphere: all the Kickstart Accelerator bootcamp participants.
## Mature start-ups and juicy burgers
At the very end, it’s even possible to snap a photo of all of the participants. Then they can all finally get out of the stuffy venue. The start-ups bring the evening to a close over burgers, cola and beer. Some participants have already started their long journey home.
The hectic pace is long forgotten and the time has come to sum up. ‘The range of subjects and number of countries represented were remarkable,’ sums up Cortivo. He comments that these factors are not necessarily a given considering the intense competition from international start-up hubs such as London, Singapore and, of course, Silicon Valley: ‘That says a lot about the appeal and quality of Kickstart Accelerator.’
‘I saw some start-ups in the smart city sector that could really be of benefit to society; those, for example, that promote social inclusion or support ecological sustainability,’ says Pfäffli of his work as a jury member. And: ‘Compared with last year’s Kickstart Accelerator, this year’s start-ups are further along in the development process, which increases the likelihood of successful cooperation.’

text: ‘I saw some start-ups in the smart city sector that could really be of benefit to society; those, for example, that promote social inclusion or support ecological sustainability,’ says Pfäffli of his work as a jury member. And: ‘Compared with last year’s Kickstart Accelerator, this year’s start-ups are further along in the development process, which increases the likelihood of successful cooperation.’
Meanwhile, Stadler has long been thinking about the period after the mentoring programme and highlights the importance of start-up support for the Swiss business community: ‘Switzerland has a very active start-up scene, and the economic, political and tax conditions are basically positive. But after the PoC is completed and the time comes to take further steps to develop a start-up, Switzerland’s high salaries and relatively small domestic market can quickly become obstacles in comparison with other countries. That is what makes support measures that promote the internationalisation of a business model just as important.’
And as the sun sets slowly over Zurich, the evening’s other major topic appears on the horizon and all business talk is forgotten: the football World Cup and the France vs. Belgium semi-final.
Blockchain
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#  Swiss IT 2020
###  Seizing the opportunities of digitisation and successfully implementing initiatives
Also in 2020, around 500 Swiss companies were surveyed for "Swiss IT 2020". The majority can look back on a successful 2019. Although the outlook for 2020 was somewhat cloudy compared to the previous year, the majority of them were positive.
The digital transformation continues to be a major challenge for many respondents. Nevertheless, 90% of companies have taken up the challenge and see digitization as a great opportunity.
IDC is of the opinion that those who already use modern IT on a broad scale and have digitized processes in place have better conditions to take necessary measures quickly and in a targeted manner.
* * *
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17 june 2020
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# “Management in less than 10 years.”
Careers don’t just happen: it’s important to consciously shape your own future. I have always talked to my superiors about the fact that I want to develop myself further, take on new issues and lead a team.
Friederike Hoffmann, Head of Connected Business Solutions and Head of B2B Telco Business Segment
30 July 2021
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## %{gcr.author}, %{gcr.jobPosition}, Zurich
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I am convinced that you never really know beforehand whether you can do it. Today, I am one of the few women to have reached the management of the Enterprise Customer division. I have always received fantastic support from Swisscom. On this path, I learn something new every day. With the help of my team, which is 400 people strong, I am continuously acquiring further expertise. Technologies are developing more rapidly than ever before. We need to be curious and continuously expand our knowledge for the future. In management, I am learning how important it is to take a clear stance and to remain true to myself. I draw a lot of strength from personal contact with customers – they indicate which services are really required in practice.
## Friederike Hoffmann
## Head of Connected Business Solutions and Head of B2B Telco Business Segment
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti

text: Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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## Process Outsourcing, Automation & Excellence
# Process excellence in banking
__Contact us
Go to offer
Go to offer
Rely on our expertise in the digitisation of banking processes. Redesign and outsource or automate non-value-adding processes as far as possible, and protect both your financial and human resources, focusing on value-adding activities instead.
Repetitive tasks such as payment processing and creation in the back office or customer onboarding in customer-facing roles create more costs when they are carried out manually. Many of these tasks can be outsourced or fully standardised and run efficiently and without errors as automated processes.
### Focus on your core competences
Enable your customers to get in touch with you anywhere and at any time with the help of omnichannel solutions. Provide a great customer experience while also freeing up time for more comprehensive, customer-centric advice and create the added value your customers have come to expect from a modern bank.
Let us help you redesign banking processes, activate untapped potential by leveraging process automation and robotics, and save resources. Hybrid touchpoints, perfectly designed to meet the needs of employees and customers, are the tools you need to impress with consulting excellence.
### What makes Swisscom a banking partner with added value
#### Customer focused
Your banking customers are important to us. We work with you to ensure inspiring customer experiences with added value.
#### Needs based
Drawing on our extensive expertise and experience, we’ll propose the optimal solution for every problem.
#### Future oriented
You can rely on our quality solutions for today and tomorrow without missing out on any market developments.
### Our solutions for process outsourcing, automation & excellence
## Swisscom Automation
With RPA, you can digitise repetitive business processes easily, quickly and cost effectively.
Find out more
## Banking Process Outsourcing (BPO)
BPO lets you free up time by outsourcing important but time-consuming standard processes.
Find out more
## Client Lifecycle Management (CLM)
Offer fully automated, hybrid onboarding anywhere, any time and on any device.
Find out more
## Intelligent Content & Information Management (ICIM)
Get the necessary professional and technical knowledge around the topic of content, information and document management with ICIM.
Find out more
Why banks rely on process automation from Swisscom
#### Positioning as a digital bank
Customer requirements
A young bank in French-speaking Switzerland was looking for an IT partner with proven expertise in the banking sector and IT, which could also offer French-language support. Its core banking system was to provide a completely anonymous solution for onboarding to maintain data security with the outsourcing provider. Inspiring, personalised, digital customer experiences would be created by a high level of autonomy, self-service and 24/7 access.
The support offered by Swisscom
Streamlined, automated processes helped increase volume and reduce IT costs. The core banking system supports omnichannel communication with customers and a high level of data security. The CLM suite permits an efficient, largely automated design of the customer lifecycle with a reduced error rate and reduced costs.

text: The support offered by Swisscom
Streamlined, automated processes helped increase volume and reduce IT costs. The core banking system supports omnichannel communication with customers and a high level of data security. The CLM suite permits an efficient, largely automated design of the customer lifecycle with a reduced error rate and reduced costs.
#### E-Procurement
Customer requirements
A leading major Swiss bank was looking for an efficient solution to streamline procurement processes, reduce the number of suppliers and cut high process costs. It also wanted external storage and distribution.
The support offered by Swisscom
In the course of the Swisscom project, procurement processes were streamlined significantly, reducing procurement costs by 25 percent and personnel costs by 30 percent. The number of interfaces was reduced, and all ordering, approval and invoice processing processes are now fully automated.
* «We wanted the support of the Swiss market leader to establish ourselves on the Swiss banking market.»
Philippe Brunier, COO
and Member of the Board of Directors of Banque du Léman
* Find out more
Interested in banking process excellence? Don’t hesitate to get in touch with us.
__Contact us

text: # Sustainability
As a sustainable ICT company, sustainability considerations concerning environmental impact, social aspects and governance have been part of all corporate decision making since our inception.
Subscriptions, devices, network: climate neutral – not one day, but now.
Find out more
Swisscom Campus: media skills for all.
Find out more
Doing our bit for the circular economy
Find out more
Subscriptions, devices, network: climate neutral – not one day, but now.
Find out more
Swisscom Campus: media skills for all.
Find out more
Doing our bit for the circular economy
Find out more
1.   2.   3.
__ Previous __Next
####  Sustainability strategy
####  Goals
####  Sustainability report
####  Governance
####  Partners
####  Products and services
* Sustainability strategy
* Goals
* Sustainability report
* Governance
* Partners
* Products and services
Responsibility means leading the way – not one day, but now.
Responsibility means leading the way – not one day, but now
## Sustainability strategy 2025
Responsible action for people and the environment: through our sustainability strategy 2025, we want to go beyond Swisscom and do our bit for a sustainable future in line with the United Nations’ 17 sustainable development goals. We have defined goals that will make a difference both within and beyond Swisscom, especially for our customers and society; further extending our leadership role in this area.
Learn more about our sustainability strategy in the OnePager(opens in new tab)
### Responsibility for the environment
We are becoming completely climate neutral. And, together with our customers, we are saving an additional 1 million tonnes of CO2 every year.
Find out more
### Responsibility for people
We offer inspiring workplaces, enabling everyone to take part in the digital future.
Find out more
### Responsible action
We are guided by comprehensive ethical principles, which we consistently put into practice.
Find out more
## Background
Discover more background stories about sustainability on blue News.
Find out more(opens in new tab)
## Other topics
Digital with Purpose
Stakeholders
Digital with Purpose
Stakeholders
Key issues
Employer attractiveness
Employability & Further education
Work-related stress and resilience
Accessibility
Corporate ethics
Data protection & data security
Diversity & equal opportunities
Youth media protection and media skills
Climate protection
Circular economy
Mobile phone use and society
Fair supply chain
Energy efficiency
Network expansion
Network dismantling
Top scores in ESG ratings
1.   2.   3.   4.
__ Previous __Next
Key issues
Employer attractiveness
Employability & Further education
Work-related stress and resilience
Accessibility
Corporate ethics
Data protection & data security
Diversity & equal opportunities
Youth media protection and media skills
Climate protection
Circular economy
Mobile phone use and society
Fair supply chain
Energy efficiency
Network expansion
Network dismantling
Top scores in ESG ratings
## Contact
Do you have any questions, ideas, constructive criticism? We look forward to your feedback.
Go to contacts

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Anna Sophie Steinmann
* Our authors
* Our authors
# Anna Sophie Steinmann
## Lernende Mediamatik
Swisscom AG
__E-Mail
## More articles by Anna Sophie
Insights
Zukunftstag online? Selbstverständlich! Denn wir sind #bereit!
Anna Sophie Steinmann
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

text: # We are ready for your enquiry about FinOps Services .
## **I am interested in
FinOps Services **
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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## IT outsourcing
# Workplace as a Service for modern, managed workplaces
__Contact us
Go to offer
Go to offer
Go to SME
Go to SME
With Managed Workplace from Swisscom, your employees have secure access to state-of-the-art workstations from any device worldwide. Our Workplace as a Service offers excellent cost effectiveness as well as optimum interaction between client workstations, operating system and application software.
### Minimise costs while improving flexibility
With our Workplace as a Service offerings, you can scale your IT workstations and roles flexibly and quickly without needing to invest in your own IT infrastructure. Regular maintenance ensures maximum availability and stability. In addition, professional release management helps to ensure high operational reliability.
### Standardisation ensures efficiency and security
Free up capacities by opting for the comprehensive lifecycle management of your device pool and leave the procurement, integration and operation of all devices to us. Through established, efficient software packaging, we provide applications for all your workstations. Our control of the entire value chain means that we are able to offer the highest quality.
Take advantage of IT workstation outsourcing from Swisscom and enjoy coordinated services at a monthly rate. You benefit from our outsourcing services and professional support both for software and hardware, including troubleshooting and device replacement on site, saving both costs and time for your company.
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#### Your benefits
Tailored offering of fully managed workplaces for greater flexibility and cost efficiency
Secure data use from anywhere at all times, reducing complexity and increasing productivity
Lifecycle Management frees up capacities and gives you more scope for action
#### When is it the right solution?
Would you like to benefit from the latest Workplace as a Service expertise and completely outsource the management of your IT workstations? Are you looking for professional support with managed workplaces? Would you only like to receive partial services or support within projects (e.g. rollout)? We’re here to support your company with workplace management.
What’s in it for you:
* Comprehensive Workplace as a Service offering including management
* Advice on the optimal design, security and connectivity of your IT workstations
* Reliable outsourcing including IT and on-site support
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Awards
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#### Why Swisscom?
* We offer comprehensive outsourcing with a range of interesting service and solution options for your workplace
* Our service is offered on the basis of our own Swiss data centres or via global cloud providers
* Rely on our first-class support by phone, on site, via e-mail or online
#### The first step
Workplace modernisation assessment
Let our experts analyse your current situation and requirements. Together with you, we draw up a proposal for a future workplace environment that is best suited to your needs.
* Find out more (PDF)
Register
#### Your path to a managed workplace
Workplace as a Service
Do you already know your requirements? We would be happy to show you suitable solutions for your managed workplace.
__Request quotation
#### Precisely tailored to your needs

text: Workplace modernisation assessment
Let our experts analyse your current situation and requirements. Together with you, we draw up a proposal for a future workplace environment that is best suited to your needs.
* Find out more (PDF)
Register
#### Your path to a managed workplace
Workplace as a Service
Do you already know your requirements? We would be happy to show you suitable solutions for your managed workplace.
__Request quotation
#### Precisely tailored to your needs
As the products, services and industries of individual companies differ, so too do their current situations, their needs and their requirements. That’s why Swisscom offers a variety of managed workplace offerings that specifically meet your needs.
#### Rich Workplace
Holistic management solution for client workstations
With the Rich Workplace service, you can rely on an optimum interaction between client workstations (fat client), operating system and application software. You benefit from high operational reliability, professional release management and exceptional cost effectiveness.
The benefits for you
* **Time saving:** free up time for innovation and to focus on your core competences
* **Reliability:** stability, security and simplicity in the operation of IT systems and software
* **Support:** reliable support in your area thanks to a comprehensive service organisation
#### Connected workplace service
Virtual workplace from the Swisscom Cloud
The regular company applications and data are quickly accessible to your employees from anywhere and are not stored locally. This increases productivity, reduces complexity and makes support easier.
The benefits for you
* **Cost efficiency:** maximum availability and business continuity without the need to invest in your own IT infrastructure
* **Scalability:** new applications can be quickly made available to any number of employees at the same time
* **Simplicity:** applications can be easily migrated or the entire operating system replaced
* Find out more
#### Software packaging
Easily package applications and distribute them to IT workstations
Benefit from custom configuration, trouble-free operation and reliable maintenance of your applications with the help of our well-established processes and experienced software packaging experts. Besides application engineering, other services such as testing and test coordination, creation of installation instructions or software distribution are available to you if required.
The benefits for you
* **Cost advantages:** significant cost savings through standardisation and an efficient distribution infrastructure
* **Expertise:** a competent team of experts with extensive software packaging experience
* **Planning reliability:** benefit from flat rates without additional hidden costs
#### Additional services & support
#### Client hardware service
Leave the procurement, integration and entire lifecycle management of your devices to Swisscom.
* Contact an expert
#### ICT support
Your employees have multi-channel access to a central point of contact for all ICT requirements, including on-site support and a repair service.
* Find out more
#### Success stories
#### Complete outsourcing of IT workstations
The challenge

text: * **Planning reliability:** benefit from flat rates without additional hidden costs
#### Additional services & support
#### Client hardware service
Leave the procurement, integration and entire lifecycle management of your devices to Swisscom.
* Contact an expert
#### ICT support
Your employees have multi-channel access to a central point of contact for all ICT requirements, including on-site support and a repair service.
* Find out more
#### Success stories
#### Complete outsourcing of IT workstations
The challenge
In 2003, for business and organisational reasons, the management of PSP Swiss Property AG decided to outsource the entire IT infrastructure of the company and all IT workstations. As a result, the business and its approximately 90 employees were able to focus entirely on the company’s core competencies. Following an extensive evaluation, Swisscom was awarded the contract, laying the foundations for the partnership that still exists today.
The main factors that swung the decision were the presence of Swisscom specialists in all language regions of Switzerland, the specific expertise, the strong customer orientation and the attractive price/performance ratio.
The support offered by Swisscom
Swisscom supported PSP by commissioning a platform, providing new servers and taking over operation of the server infrastructure and all associated services. The decentralised operation and monitoring of the networks and platforms presented a particular challenge. The hard work was rewarded with incredibly stable and powerful network performance.
All services, which were provided in the required quality and more cost effectively by Swisscom, were outsourced, resulting in cost savings of around 20 percent. Five years after the start of the project, a contract extension was agreed and executed.
* Find out more
#### Avoiding software rollout bottlenecks
The challenge
The Federation of Migros Cooperatives’ M-Workplace project was initiated to supply around 20,000 employees with new IT workstations. The centrally managed workplaces were only to receive the individual applications required for the specific field of application. The software to be supplied as part of this included office applications, CAD applications and multilingual label programs. Migros was looking for a partner for on-time packaging to accommodate output peaks during the rollout.
The support offered by Swisscom
Migros has benefited not only from the geographical proximity to Swisscom with its extensive experience in software packaging, but also from Swisscom’s commitment to create 600 time-critical packages per month at transparent, predictable costs. Swisscom is thus available to advise on the formulation of the requirements, test the packages and guarantee timely delivery. The packages are always delivered on time, however many are required.
* Find out more
#### More modern workplace solutions
IT-Management
#### Enterprise Workspace
Central management of all workplaces through one single portal. Keep an overview and promote individuality in the workplace.
* Find out more
IT services
#### Special workplace solutions
IT procurement, lifecycle management, meeting room solutions and other IT services from a single source.
* Find out more
* «We benefit from Swisscom expertise and estimate the savings to be around 20%.»
Erich Schwab, Former Head of Information Systems
PSP Swiss Property
* Find out more

text: IT-Management
#### Enterprise Workspace
Central management of all workplaces through one single portal. Keep an overview and promote individuality in the workplace.
* Find out more
IT services
#### Special workplace solutions
IT procurement, lifecycle management, meeting room solutions and other IT services from a single source.
* Find out more
* «We benefit from Swisscom expertise and estimate the savings to be around 20%.»
Erich Schwab, Former Head of Information Systems
PSP Swiss Property
* Find out more
* «Thanks to Swisscom’s high quality and flexibility, software packaging is in good hands. That’s good to know.»
Patrick Mosberger, Head of IT infrastructure
Migros-Genossenschafts-Bund
* Find out more
Any questions? Talk to us about managed workplaces.
__Contact us

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TV
# Apple TV is ready for Swiss football
Swisscom blue TV comes to Apple TV right on time for the start of the new Swiss football season – not only giving access to over 250 channels, but also to all games from the Super League, Challenge League, Champions League, Europa League and many other top international leagues.
Sabrina Hubacher, Media spokesperson
19 July 2021
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Following many months of work by blue TV developers on the Switzerland launch, the app is now also available on Apple TV. This represents a continuation of the strategy inaugurated last autumn to make Switzerland’s most popular television available on as many platforms as possible.
Since its launch back in October 2020, apps for LG smart TVs as well as Quickline and Wingo set-top boxes have joined the originally released apps for Samsung smart TVs and UPC TV boxes. An app will also be launched for net+ TV boxes at the same time as Apple TV.
“However you watch TV, get ready for Switzerland’s most popular television and the biggest sporting events, including the UEFA Champions League, UEFA Europa League, Credit Suisse Super League, Brack.ch Challenge League and many other top international leagues,” says Wolfgang Elsässer, Head of Entertainment at Swisscom. “Whether on Apple, LG, Quickline or another platform, each new blue TV app is programmed in Switzerland, for Switzerland specifically for the respective devices. Our clear aim is to offer the most convenient television in Switzerland for everyone.”
The blue TV app on Apple TV can be used free of charge by inOne TV customers with their existing subscription, provided they have booked the Multiroom option, allowing them to use additional TV boxes in the household. Non-Swisscom customers who wish to use the blue TV app can choose between a free version, with over 250 live TV channels and advertising when changing channels, and a premium version for CHF 10.– per month, with over 250 channels and a replay, recording and fast channel change option.
## You can enjoy blue TV in the following ways:
https://www.blue.ch/de/wie-kann-ich-das-angebot-nutzen
## Downloads
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(JPG file, 226 KB)
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## Latest news about Swisscom
#### Subscribe to News
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

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*
SDN – Software-defined networking
#  Würth ITensis: More independent, thanks to SDN
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Würth ITensis has been testing the new SDN-based service from Swisscom since January: Enterprise Connect can be used to manage network services fast and flexibly. The pilot project is a complete success: Würth ITensis has signed a contract for three years.
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Text: Hansjörg Honegger, images: © Daniel Brühlmann, 8. June 2017
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Risk – a word that IT project managers are reluctant to use. And certainly not when they work for the provider. Stefan Schobert, project manager at Swisscom, has no such reticence: “For Würth ITensis, there was a certain risk involved in agreeing to be part of our pilot project with the new Enterprise Connect service. Often, however, it is worth taking the risk in order to benefit from the latest technologies.” As it turned out, Würth ITensis was more than satisfied with the new SDN-based service.
* * *
###  The first Würth shops have switched to Enterprise Connect
Since the beginning of May, Swisscom has offered a new service called Enterprise Connect based on virtualised networks. Marcos Perez, system engineer with responsibility for network and security at Würth ITensis, agreed in January to test the service as a pilot customer – within productive operation, in fact. He will use the technology not only for the 40 B2B shops belonging to the fixing and mounting material specialist Würth Schweiz, but also for external Würth ITensis IT customers. Within the pilot project, Swisscom has already successfully switched five shops over. The two partners have now signed a three-year contract.
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“The solution separates the two levels of hardware and software, even within the network,” explains Stefan Schobert. “The great thing about it is that the customer can now place orders and carry out configuration online.” This means that the customer orders the appropriate bandwidth, the required hardware and the right service to be able to operate a network at a new location. With enthusiasm, Schobert points to the online dashboard to show what Swisscom has developed: thanks to SDN, the customer can put together a tailor-made offer within a few minutes and order it straight away. Long clarifications as to whether certain bandwidths are available or not, are no longer required. Enterprise Connect can show that information automatically during the order process. The router for a new branch configures itself when it is switched on, and the network administrator does the rest from a PC via a browser. Making changes at short notice – such as when bandwidth requirements change seasonally – is thus not a problem.
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Swisscom is one of the first providers in the world to massively invest in the telco cloud and can offer its customers virtualised services. This guarantees that new and existing services will go hand in hand. Enterprise Connect allows network service functions to be adjusted at the touch of a button. The new service will first be available for smaller network locations.
Find out more
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Swisscom is one of the first providers in the world to massively invest in the telco cloud and can offer its customers virtualised services. This guarantees that new and existing services will go hand in hand. Enterprise Connect allows network service functions to be adjusted at the touch of a button. The new service will first be available for smaller network locations.
Find out more
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“There are still thousands of companies operating analogue technology. Enterprise Connect is a marvellous opportunity for these business customers.”
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Stefan Schobert, project manager, Swisscom
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###  Adding a location with just a click in a few minutes
If required, Swisscom will send a technician to install the router. If a switchover needs to be made by an electrician, Enterprise Connect will automatically provide precise instructions. “We didn’t take just the technology very seriously,” Schobert stresses, “but also the usability of the solution. Where possible, the customer ought to be able to order and set up a new location within a few minutes without having to decipher unclear information.” This independence and flexibility is an important plus for Marcos Perez. “With our 40 locations and the IT customers that we handle externally, we didn’t want to be dependent on a seller or on other technicians who might not always have time.” Today, Perez manages his network single-handedly with Enterprise Connect; the first switchover was handled with assistance from Swisscom.
The cooperation between Schobert and Perez is marked by an enthusiasm for new things. Both stress the pleasure they take in being able to introduce a new technology. Experiencing how everything really works and – not least – how the service can help to save time and money. “Today, I was able to order and set up a new location in three minutes,” explains Perez. That used to take much longer. “Even getting clarification on the available bandwidth sometimes took a few days.” You had to make phone calls and explain things. Now you can do it in the customer portal in just a few clicks of the mouse.
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“The pilot project went much better than I originally expected.”
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Marcos Perez, system engineer with responsibility for network and security, Würth ITensis
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However, there is still room for improvement. Swisscom continues to further develop the SDN product. According to Schobert, we are still at the beginning of the journey. Over the next few months, Swisscom will be adding new functions regularly. Perez uses the recently introduced GSM dongle at the two most important locations, for example: if the normal network fails – because, say, the driver of an excavator was not careful enough – Enterprise Connect will automatically switch to the mobile network. The mobile network does not offer the same capacity as the normal line, but it will do as a stop-gap solution.
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###  Switchover to IP accelerates across Switzerland

text: * * *
###  Switchover to IP accelerates across Switzerland
Does “at the beginning of the journey” mean restricted functionality, even an isolated solution? Stefan Schobert shakes his head. On the contrary, he stresses the interaction with other Swisscom offerings: “Anything that Enterprise Connect does not offer can be provided by other Swisscom services.” In any event, connectivity is guaranteed. “Switzerland’s switchover to IP is one main driver behind this offering. There are still thousands of companies operating analogue technology. Enterprise Connect is a marvellous opportunity for these business customers. It is easy to use and offers clear added value.”
There does remain the question of risk, however. Marcos Perez grins: “Naturally, you can never be sure of what a pilot project will bring. We have known Swisscom for a long time, however, and knew that we were in good hands.” Perez stresses that Würth would not have entered into a pilot project with just any provider. “The pilot project went much better than I originally expected.” If there were any problems, Stefan Schobert and his team were always on the case. Mutual professionalism helped the partners through these sorts of situations. Despite Swisscom’s first-name-terms culture, the pair stuck to the formal “Sie”. The opportunity to change this does not seem to have arisen. “But it might not be too late to change that in the future,” Perez says thoughtfully as he leans back and relaxes. That is a risk that can now be taken with confidence.
* * *
* * *
* * *
* * *
* * *
###  Würth
* * *
Würth AG Schweiz, headquartered in Arlesheim, supplies professional tradespeople in all sectors with fixing and mounting materials. Its sales catalogue contains over 100,000 parts and dimensions: screws with accessories, dowels, chemical-technical products, furniture and building fittings, tools, machines, installation material, occupational safety equipment, vehicle equipment and warehouse management. The company was founded in 1962 and has around 650 employees. Würth AG Schweiz is part of the global Würth Group. Würth ITensis is a subsidiary of Würth that offers IT services, including to external companies.
* * *
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* * *
Software-defined networking
#### Why there is no getting around software-defined networking
* * *
* * *
Software-defined networking
#### Why there is no getting around software-defined networking
* * *
* * *
Interview with Stefan Mauron
#### «5G is the next logical step»
* * *
* * *
Interview with Stefan Mauron
#### «5G is the next logical step»
* * *
* * *
* * *

text: #  Setting up parental controls
On this page:
Protect your children and young people by blocking adult entertainment on mobile phones and the TV or by setting Internet surfing times.
* On your mobile phone
* On your Internet-Box
* On blue TV
##  On your mobile phone
By default, Swisscom blocks access to value-added services for all children and young people under 16 years of age to meet statutory protection of minors requirements.
This block is automatically deactivated on the child’s 16th birthday and can be reactivated in My Swisscom. Before that, the legal guardian can have 0900 and 0901 numbers as well as mobile payment via 0800 800 800 unblocked by Swisscom.
##  On your Internet-Box
Internet blocking for devices (parental control function) lets you set surfing times individually for each device and day of the week.
Option 1 on 2
###  Activation via My Swisscom app
In the My Swisscom app you can define when and for how long a particular device can be connected to the Internet each day.
Block Internet for devices
Option 2 on 2
###  Activation in the web portal of the Internet-Box
1. Log into the Web portal by entering http://internetbox.swisscom.ch or 192.168.1.1 into your Internet browser. Please note that you only have access to the Web portal when your home network is connected to your Internet-Box.
2. You will find the Internet block in the overview on the left-hand side under Applications.
3. Click on Internet Block and activate the parental control function for the desired device by clicking on the “On/Off” slider.
4. To define a start and end time for Internet usage, go to the detail view of the device and choose a weekday by clicking on the timeline, hold down the mouse button and drag to the left or right as required.
5. Confirm with “Save”. From now, the device will only be able to access the Internet via LAN or WLAN during the times you have set.
####  Internet Security
Would like you to benefit from additional parental controls? Internet Security protects your children with a subject filter before they access undesirable or dangerous websites.
##  On blue TV
The protection of minors function enables you to prevent children and young people from accessing or renting certain channels, programmes and films.
Activating parental controls and change the parental control PIN(opens in new tab):
* Swisscom TV-Box: Home > Settings > Account > Parental control
* Apple TV 4K & smart TV: Home > Settings > Parental control
* iOS devices: More > Settings > Parental control
* Android devices: More > Settings > Parental control
* Via tv.blue.ch: Profile picture (top right) > Parental control
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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#  IoT access technologies
###  How things get on the Internet
Various access technologies are available for connecting up devices – from WLAN to the upcoming 5G. The paper aims to find out which IoT connection promises the best results for the use case in question and at the lowest possible cost.
This white paper highlights the characteristics of the key access technologies used to connect devices and reveals which technology is appropriate for which purpose.
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
8
IT Professionals / Business manager
12 January 2021
Technical detail
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Stéphane Van Gulick
* Our authors
* Our authors
# Stéphane Van Gulick
## DevOps Engineer III
Swisscom AG
__E-Mail
## More articles by Stéphane
Cloud Services
Cloudy Monday II: An Introduction to Pester
Stéphane Van Gulick
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
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* * *
# MEV Schweiz AG
* * *
“Office 365 is changing the way we collaborate. And making administration much easier.”
Matthias Löser, IT manager, MEV Schweiz AG
* * *
Greater performance for MEV Schweiz AG
Matthias Löser is IT manager for MEV Schweiz AG. MEV places train drivers, inspectors and other operating personnel directly with its customers.
The challenge: a dynamic pool of employees
Due to the increasing demand for qualified staff, employee numbers often increase at short notice. Previously, all employees received an e-mail account and an Office package to communicate with MEV. Administering personnel changes on the old Exchange platform was very time-consuming and often complicated.
The solution: efficient communication on all tracks
The Swisscom partner baselnetgroup AG successfully installed Office 365 at MEV. It took care of planning and implementing the rollout as well as data migration. Today, collaboration within MEV runs without a hitch: all employees have the same up-to-date version of Office and communicate seamlessly via the integrated e-mail platform.
The whole story in PDF form
Product used
Microsoft 365
The complete business solution for more efficient cloud-based collaboration.
More
More testimonials
ManagImmos GmbH
Integrated ICT solution
Find out more
Hotel Casa Berno
Smart ICT, blue TV Host, Managed Backup
Find out more
Chrischona international
Easier cross-border communication and centralised administration.
Find out more

text: Content Delivery Network & Edge Security
# Fast and secure global
web services
For international company websites, data security and high transmission speeds are essential.
## Why CDN & Edge Security?
With our content delivery network (CDN) and Edge Security solution, you don’t have to compromise on security or performance. What’s more, it seamlessly adapts to your existing application infrastructure,
offering maximum flexibility.
## Advantages of a CDN solution
from Swisscom
### Speed
Long load times are toxic for your business. With a CDN, you can leverage edge computing to accelerate the performance of your web application near end users and reduce unnecessary access to your infrastructure and databases.
### Stability
A CDN gives you a remote, real-time overview of all user and endpoint activity, allowing you to respond to critical events at lightning speed and comprehensively protect your business. With the CDN absorbing peak loads, you can easily plan and budget for IT infrastructure scaling as required.
### Individual solution
With Swisscom Managed Services as a strategic partner, customers receive expert advice and custom solutions for Cloud Security, multi-CDN strategies and individually tailored concepts at attractive conditions.
## Products and services
### Web Performance &
Media Delivery
Web Performance & Media Delivery
Deliver digital content and media around the world with minimal latency, even for large data volumes. Smooth, secure streaming and live events in the highest quality.
* Find out more about Web Performance and Media Delivery
### Edge Security &
Zero Trust
Edge Security &
Zero Trust
Global access to enterprise applications for internal and external stakeholders coupled with increased performance and availability for users. Remote access to business data and applications worldwide.
* Find out more about Edge Security & Zero Trust
### Under Attack?
Under Attack?
Complete the cyberthreat contact form. A security expert will contact you by phone to discuss the next steps for defending your business against acute or potential attacks. Alternatively, you can also contact our hotline. If you are an existing customer, please contact your account team directly.
* Find out more about Under Attack
## Our partners
## Interesting topics from the world of digital media
## Your contact person
Basilio Carnuccio
Sales Manager
(opens in new tab)
Tel.+41-58-223 26 69
Contact expert

text: # Fritz Zurbrügg
Member, representative of the Confederation
Member of the Board of Directors since 2023
Born 1960
Swiss citizen
Dr. rer. pol.
Download photos
Download CV
Fritz Zurbrügg has been a member of the Swisscom Board of Directors as Representative of the Confederation since 2023. After completing his doctoral studies at the University of Bern, he started his career in 1989 as a research assistant at the Federal Finance Administration FFA. In 1992, he joined the International Monetary Fund (IMF) as an economist in the Africa Department, before heading the IMF Section at the Swiss Federal Finance Administration from 1994 onwards. In 1998 he moved to Washington D.C. in the USA to take up the role of Senior Advisor and Executive Director of the Swiss constituency at the IMF. Following his return to Switzerland, he headed the Fiscal Policy, Fiscal Equalisation and Financial Statistics Division of the FFA, for which he assumed overall responsibility as Director in 2010. Finally, he took a seat on the Governing Board of the National Bank: first as a member, then from 2015 as Vice-President.
## Career
* 1989–1992 Research Assistant Federal Finance Administration FFA, Currency, Economy and Treasur Department
* 1992–1994 Economist International Monetary Fund IMF, Africa Department
* 1994–1998 Section Head “IMF and International Financing Issues”, FFA
* 1998–2006 Senior Advisor and Executive Director of the Swiss Constituency, IMF Washington D.C.
* 2006–2010 Department Head “Fiscal Policy, Fiscal Equalisation, Financial Statistics”, FFA
* 2010–2012 Director, FFA2012–2015 Member of the Governing Board, Swiss National Bank SNB
* 2015–2022 Vice President of the Governing Board, Swiss National Bank SNB
## Other Mandates
-
Go to overview
Go to next profile

text: ## IoT Services & IoT Consulting
#  From your IoT idea to a solution in no time with IoT Services
Around 75 percent of IoT projects fail due to complexity. To ensure the success of your IoT project, our IoT experts support you throughout the entire solution process, from IoT consulting, development and design through to implementation, operation and training. Turn your idea into a productive IoT solution within an acceptable time frame.
###  Take your business to the next level with IoT Professional Services
In today’s business world, the trend is clearly moving in the direction of more differentiated service offerings among product manufacturers. The Internet of Things plays an integral part in this. By intelligently connecting your objects to your systems and processes, you benefit from the many advantages of a data-driven business model. Your company is transformed from a mere producer to an ‘as a service’ provider. You enjoy complete supply chain transparency at all times and full information about the condition of your assets, wherever these are in the world.
Our IoT services support you in the development of a robust IoT roadmap. We put the expertise and cross-sector experience of our IoT experts at your disposal to help get your IoT solution up and running without costly detours. No matter what move you are currently planning, together we’ll find the right path.
Kontakt
####  What’s in it for you
* Professional support for your entire IoT project
* Meticulous project design for smooth project implementation
* Rollout of an IoT solution that is tailored to your individual needs
###  Your benefits
* Fast time-to-market through a structured, targeted approach
* Bespoke IoT solutions for new business ideas and efficient processes
* Complete cost transparency thanks to a proven project design
###  When is it the right solution?
If you want to transform your OTC (one-time cost) business model into an ‘as a service’-based business and thus strengthen your position in the market, you need high-quality operating data that you can generate by usefully connecting your products.
Unsure how to integrate the IoT solution with the existing IT strategy and architecture for your business? Perhaps you lack the know-how and internal resources to take the next step in IoT-based digitisation. You want a single solution partner for your IoT project rather than many different ones.
Swisscom IoT experts will help you find a secure IoT solution that meets your needs. You benefit from accurate information about the location and use of your assets, automated monitoring of your products and machines, more efficient maintenance work and a faster response to customer requirements.
###  Why Swisscom?
* High levels of expertise: extensive experience from IoT projects across a wide range of sectors.
* Comprehensive support: hardware, connectivity, cloud, analytics, etc.
* Personal: we are your local partner for globally successful solutions.
###  What to do now
##  Request quotation
Discuss your ideas and plans for your Internet of Things project with us. We will be happy to prepare a no-obligation quotation.
Request quotation
####  Links

text: ###  Why Swisscom?
* High levels of expertise: extensive experience from IoT projects across a wide range of sectors.
* Comprehensive support: hardware, connectivity, cloud, analytics, etc.
* Personal: we are your local partner for globally successful solutions.
###  What to do now
##  Request quotation
Discuss your ideas and plans for your Internet of Things project with us. We will be happy to prepare a no-obligation quotation.
Request quotation
####  Links
* IoT Services factsheet
###  IoT Professional Services
IoT Professional Services bring specialised expertise into your company for the meticulous planning and implementation of IoT projects. IoT engineers plan the most efficient approach to achieve your goals, and project managers ensure the success of your project.
####  IoT Engineering Services
IoT projects are complex and require extensive advance testing and design to help you make informed and commercially viable decisions. Many IoT implementations require specialist knowledge or tools. Our IoT experts all have the expertise you need. Our services:
* Technical requirements analysis
* Solution design
* Hardware and software development
* IT system integration
* Realisation of proofs of concept
* Implementation, rollout and operation
* Training
####  IoT Consulting Services
With our comprehensive IoT expertise and project management skills, we ensure that your projects are implemented on time and on budget. If required, Swisscom will be your general contractor. Our services:
* IoT corporate strategy
* IoT IT strategy and architecture
* Business requirements analysis
* Project design
* Project management
* Project planning and coordination
* Partner management
* Project schedule monitoring
* General contractor
* Hardware staging and supply
__ ‘A tailored IoT solution resulting from close collaboration.’
Christian Schollenberger , Global Head of IT , Rhomberg Sersa Rail Holding GmbH
* Find out more
__ ‘Swisscom is certainly leading the way when it comes to understanding IoT technology.’
Nicolas Noth, CMO, autoSense AG
* Find out more
__ ‘The secure IoT solution makes us more efficient and boosts customer satisfaction.’
Patrick Stirnimann, Head of Technology, Digitalisation & IT (DACH), Selecta AG
* Find out more
1.   2.   3.
__ Previous __Next
###  Learn more about the Internet of Things
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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Karin Schori
* Our authors
* Our authors
# Karin Schori
## Online Solution Manager
Swisscom AG
__LinkedIn
__E-Mail
## More articles by Karin
Personal Development
Intrapreneurship und Mitarbeiterentwicklung
Karin Schori
##
More articles
## Follow your interests
Explore a subject of your choice.
Worklife
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Learn & Grow
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Julien Hautle
* Our authors
* Our authors
# Julien Hautle
## HR Business Partner Shops and Retail Channels
Swisscom AG
__E-Mail
## More articles by Julien
Personal Development
Bereit sein für die digitalisierte Arbeitswelt von morgen
Julien Hautle
##
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## Follow your interests
Explore a subject of your choice.
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Tech Hub
Learn & Grow
Corporate Responsibility
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text: In order to continue providing the best infrastructure for digital Switzerland in the future, we are relying on a mix of technologies and are constantly updating all components, from the core network to the connection, based on an innovative architecture.
5G accelerates track construction(opens in new tab)
Greater bandwidth in trains(opens in new tab)
50 Gbit/s on a fixed network connection – a world first!
More news

text: ## Contact form
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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# «Swisscom instead of Silicon Valley.»
I’m a knowledge hunter. As an IT trainee at Swisscom, I realised what suits me best professionally. Now I'm permanently employed as a software engineer.
Davide Menini, Software Engineer
10 October 2022
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Zurich
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%{gcr.lead}
The move from Milan to Zurich was worth it: after graduating with a Master's degree in electrical engineering and information technology from the ETH, I grew very quickly professionally. The trainee programme is a great stepping stone. I got to know very different projects and had the opportunity to put on business glasses, which were new to me as a techie.
After six months, I accepted the job offer from my first project and left the trainee programme early. I now wish to develop in programming and then later on make a difference at management level. Fantastic team spirit, flexibility, freedom - that's what I experience in my work at Swisscom. Software engineers can't only be happy in Silicon Valley.
## Davide Menini
## Software Engineer
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”

text: Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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#  Use mobile telephony and transfer data even in overload situations, thanks to prioritisation on the Swisscom mobile network.
* * *
It is important for authorities and organisations for rescue and security (blue light organisations) to be able to communicate without restrictions using mobile devices in emergency and crisis situations. The NATEL® go options from Public Safety give priority to blue light customers on the Swisscom mobile network.
##  Benefits of Public Safety
Improve your communication in crisis situations.
###  Reliable communication despite network overload
Thanks to permanent prioritisation, blue light customers can make phone calls and transfer data with their mobile devices, even in overload situations.
###  Transparent tariff model
The costs can be budgeted with the prioritisation flat rate. Public Safety Data offers different tariff models that are tailored to your needs.
###  Automated prioritisation
For data transfer, seamless transition is ensured between the Public Safety and Swisscom mobile networks. Manual switching on and off is no longer necessary with telephony.
##  An overview of both Public Safety offers for NATEL® go
* * *
* * *
###  Public Safety Voice
Make calls with permanent prioritisation on the Swisscom mobile network. With the two options Public Safety Voice Standard and Public Safety Voice Emergency, you can optimally adjust the prioritisation to your needs.
From mid 2020, you benefit from Public Safety Voice on the 4G mobile network together with VoLTE telephony.
* * *
* * *
* * *
* * *
###  Public Safety Data
Transfer data with the highest available prioritisation on the Swisscom mobile network. If a Public Safety network is also available, seamless transition is ensured between the networks. Swisscom also operates a mobile core, which is available exclusively to Public Safety Data customers.
* * *
* * *
##  Public Safety Data network
* * *
Application domains will also be supported in future.
* * *
### Interested?
Contact us
* * *
Request offers
* * *
##  Recent articles on the topic
#### Blaulicht Organisationen & eAlarm
eAlarm, ein professioneller Managed Service zur Alarmierung im Not- und Krisenfall: flexibel, effizient und zuverlässig.
Zum Angebot
* * *
* * *
#### Blaulicht Organisationen & eAlarm
eAlarm, ein professioneller Managed Service zur Alarmierung im Not- und Krisenfall: flexibel, effizient und zuverlässig.
Zum Angebot
* * *
* * *
Zukunft des Mobilfunks
#### 5G – viel mehr als nur Speed
* * *
* * *
Zukunft des Mobilfunks
#### 5G – viel mehr als nur Speed
* * *
* * *

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## Mitigate attacks with DDoS Protection
# DDoS Protection for continuous availability
__Contact us
Go to offer
Go to offer
Go to SME
Go to SME
DDoS (Distributed Denial of Service) attacks overload the infrastructure, crippling communication with your company. Protective measures are essential to prevent such attacks from impacting business operations. These stop the attack before your infrastructure is affected.
### DDoS Protection as a risk management measure
Due to the high number of DDoS attacks (in 2021, more than 150 DDoS attacks were recorded per day in Switzerland), this type of cyber attack must be included in any risk analysis. The protection of intangible goods, such as data, networks and the infrastructures of websites and online shops, is increasingly falling within the scope of risk management. Effective DDoS Protection helps to mitigate the risk of such an attack and thus improve protection.
* * *
* * *
#### Your benefits
Ensuring availability and business continuity
Active alerting to improve the visibility of DDoS attacks
Mitigating attacks reduces susceptibility to ransom demands
#### When is it the right solution?
As processes become increasingly digitised, customer contact is also primarily managed over digital channels. In view of this, business continuity of the IT infrastructure and defence against cyber attacks are becoming increasingly important for regular business operations. With a DDoS Protection Service, you can mitigate the risk of this attack vector.
The availability of business applications is of central importance for communication with customers. You also need to protect the infrastructure from cyber threats such as DDoS attacks to prevent loss of revenue and damage to your reputation. To do this, you need a service that mitigates DDoS attacks before they impact your infrastructure. You can then safeguard the continued operation of dynamic applications, such as the online shop, e-banking or the interface to the ERP.
What’s in it for you:
* Protection against DDoS attacks up to and including transport or application layer
* Proactive notification of attacks and monitoring
* Auto mitigation for many common attack vectors
* * *
#### Why Swisscom?
* Proven: benefit from many years of experience and comprehensive support.
* Comprehensive: both static and dynamic content are protected against DDoS attacks.
* 24/7: you receive round-the-clock support and access to the self-service portal.
#### The first step
Contact us
Would you like personal advice on the DDoS Protection options available? Contact us for some no-obligation advice.
__Contact us
Download
DDoS Protection Service factsheet
#### Version overview
There are two versions of DDoS Protection. These differ in terms of the scope of network layers protected.
#### DDoS Protection Service
* Network protection up to Layer 4 (transport layer) according to the OSI model
* Proactive alerting in the event of attacks
* IPv4 and IPv6 support
* Protection against ongoing DDoS attacks and auto mitigation
* 24/7 access to the dashboard with monitoring and reporting
#### DDoS Protection Enhanced
* Network protection up to Layer 7 (application layer) according to the OSI model
* Proactive alerting in the event of attacks
* IPv4 and IPv6 support

text: #### DDoS Protection Service
* Network protection up to Layer 4 (transport layer) according to the OSI model
* Proactive alerting in the event of attacks
* IPv4 and IPv6 support
* Protection against ongoing DDoS attacks and auto mitigation
* 24/7 access to the dashboard with monitoring and reporting
#### DDoS Protection Enhanced
* Network protection up to Layer 7 (application layer) according to the OSI model
* Proactive alerting in the event of attacks
* IPv4 and IPv6 support
* Protection against ongoing DDoS attacks and auto mitigation
* 24/7 access to the dashboard with monitoring and reporting
* Application protection
#### DDoS protection scenarios
#### Protection of Internet access
Swisscom Business Internet access is protected against common attacks such as a SYN/ping flood or UDP amplification. The Enhanced option also mitigates HTTP(S) attacks. Internet access and connected systems remain available and customer communication is ensured.
#### Auto mitigation of DDoS attacks
An ongoing DDoS attack is mitigated immediately due to predefined rules. This means that no valuable time is lost on the response and availability is ensured. The rules can be defined based on individual needs.
#### Monitoring by Swisscom SOC
For companies without their own Security Operations Center (SOC), Swisscom can, as an additional service, assume responsibility for the monitoring and alerting of DDoS attacks.
#### Training on defensive measures
A company wants to respond to DDoS attacks independently and as quickly as possible. A Swisscom specialist provides the security experts with training on defensive measures based on effective configuration of the Internet connection.
#### Find out more
DDoS attacks are an IT security risk
Learn how DDoS attacks work and how you can protect your business from them.
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Article
“Every company is at risk”
When the data tsunami strikes
Still have questions about DDoS? Our security experts will be happy to advise you.
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*
Rolf Kohler
VP Global Information Technology
Ricola
###  As an early adopter of S/4HANA, we are securing our ERP investment in the best possible way because SAP now only innovates on S/4.
Facts & Figures
December 2019
* * *
Company facts:
Company name: Ricola
Head office: Laufen/BL
Industry: Food production
Employees: approx. 500
Project facts:
* New introduction of SAP S/4HANA with a greenfield approach
* SAP modules: Production, production planning, quality control, purchasing, warehousing, sales, finance, controlling and HR (human resources). Further applications and peripheral systems, e.g. the warehouse management system, are connected via more than 20 interfaces
* 13-month project duration
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# Innovative, agile ERP guarantees Ricola’s high quality
Ricola employs some 500 people worldwide and produces about 60 varieties of herbal sweets and tea specialities at its headquarters in Laufen near Basel, from where they are exported to more than 50 countries in Europe, Asia and America. Part of the reason why this Swiss top brand is so successful lies in combining the traditional values of a family-owned company with quality awareness and an innovative spirit. As a quality-oriented company, Ricola needs modern, agile, state-of-the-art IT.
The challenges
Ricola’s IT landscape is complex and specific challenges must be met due to the validated environment in which Ricola operates. That’s because most of its sweets are sold in the USA, where approval is required from the FDA (US Food & Drug Administration).
The former SAP R/3 landscape dated back to 1997. In the intervening 20-plus years, a substantial number of in-house developments had accumulated. Ricola pursued two primary goals in introducing SAP S/4HANA: Firstly, the company needs a powerful and future-proof IT landscape in which SAP invests a lot in order to constantly offer its customers innovations. Secondly, the greenfield approach paves the way to a return to the SAP standard.
Solution
The return to the standard is being checked in a PoC and the newly introduced system (greenfield) is being planned and implemented with the help of Swisscom SAP experts. The use of SAP best practice had a positive impact on project lead times and costs. The switch was made on time and on budget and maintained the agreed short interruption of operations during the cutover. The Migration Cockpit, which was newly developed by SAP for S/4HANA, was used for the data transfer, a move that proved very successful.
The advantages
* A return to the SAP standard using best practices
* Minimal business interruption, cutover on a weekend
* An outstanding technological basis for further digitisation projects
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text: #  Configure Title Password rules for Swisscom Login
Swisscom enforces the following password rules to ensure the best protection for your login.
* The password must be between 12 and 32 characters in length, and must include a combination of letters, numbers and special characters:
**Letters** : All lower and upper case letters; a to z and A to Z
**Numbers** : All numbers from 0 to 9
**Special characters** : All common special characters, except € < > and blanks; this means the following are allowed: @ = + - * / \ ( ) [ ] { } # % & ? ! . : , ; _ $
* A combination of two or three character types must be used. Purely numerical passwords, such as 190088442345 for instance, are not allowed.
* Including your user name in the password is not possible.
* Including your user name in the password is not possible.

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# “We’ll sort it out.”
That’s what I say to calm down even the most frustrated of customers, those with the reddest of faces and the loudest of voices.
Edvin Caminada, Service Engineer
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Zurich
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You know, sometimes it can take an hour, but it doesn’t matter, as long as I can help them, if they have a fault at home or at the office, a poor connection or their computer has a virus. Sometimes I get more than I bargained for! From time to time, customers invite me in for a cuppa and a chat. I am one of 450 Swisscom engineers. We visit an average of 2,100 customers per day. If you don’t like people, then you’re in the wrong job. We are the link between the customer and Swisscom. We show customers what they are getting from Swisscom – and feed back their complaints and compliments into the business.
## Edvin Caminada
## Service Engineer
__LinkedIn profile
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel

text: Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: #  Keeping your Bluewin e-mail address following cancellation
On this page:
Want to cancel your Swisscom subscription and keep your Bluewin e-mail address? Here’s how to keep using your e-mail address following cancellation.
##  What changes when you cancel?
A Swisscom Internet subscription includes 5 free Bluewin e-mail addresses. You can create and manage these in My Swisscom.
If you cancel your subscription, you are only entitled to 1 free Bluewin e-mail address for each Swisscom Login. To keep the other addresses, you will need to purchase an e-mail package or assign the addresses to separate Swisscom Logins.
##  Transferring e-mail addresses
###  Before the end of the cancellation period
To transfer your e-mail address(es) to a new Swisscom Login before the cancellation period has expired:
1. Log into My Swisscom(opens in new tab) using your Swisscom Login.
2. Click on the tile “Transfer e-mail address”.
3. Then click on the blue pointer to the right of the e-mail address and follow the next steps. This shows you how to set up a new Swisscom Login for this address.
###  After the cancellation period has expired
Have your e-mail addresses been deleted after you cancelled your subscription? You can reactivate addresses within 90 days of deletion:
1. Log into My Swisscom(opens in new tab) using your Swisscom Login.
2. Click on the tile “Restore e-mail address”. This tile is only visible if you deleted at least one address in the past 90 days.
3. Select the address you want to reactivate. The address is then recovered. Follow the instructions in the section “Before the end of the cancellation period”.
You can contact us if you need help. We will restore your e-mail addresses and transfer them to a separate account.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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1. Laden Sie die aktuellste Firmware Version herunter.
2. Öffnen Sie das Webportal der Internet-Box unter http://internetbox.swisscom.ch. Beachten Sie, dass Sie nur zugreifen können, wenn sie innerhalb des Netzwerks mit Ihrer Internet-Box verbunden sind.
3. Wechseln in den „Experten-Modus“.
4. Schauen Sie im Menu „Netzwerk, Geräteliste“ die IP-Adresse für Ihre WLAN-Box (meistens eine Adresse zwischen 192.168.1.100 – 160) nach.
Öffnen Sie das Webportal der WLAN-Box mit http://192.168.1.xyz (IP-Adresse welche Sie im Schritt zuvor in der Geräteliste nachgeschlagen haben).
5. Klicken Sie im Hauptmenu der WLAN-Box auf die Seite „WLAN-Box“.
6. Wählen Sie nun die lokal gespeicherte Firmware Datei aus und starten Sie die Aktualisierung.
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Walk and Talk mit Nicola Grande - getIT
* Corporate Responsibility
* Corporate Responsibility
Corporate Social Responsibility
# Walk and Talk mit Nicola Grande
Nicola Grande erzählt uns in der heutigen Ausgabe, was sie an Swisscom als Arbeitgeber schätz und wie sich die Nummer 1 im Nachhaltigkeitsbereich zu anderen Unternehmen unterscheidet. Zum Abschluss erzählt sie uns von ihren Erfahrungen in ihrem Traineeprogramm bei uns und was sie in Zukunft noch vor hat.
Pinar Yavsaner, Employer Branding Manager
06 March 2023
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## An article by:
Pinar Yavsaner
Employer Branding Manager
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## More getIT articles
Personal Development
Language Diversity @ Swisscom
Rani Houyez
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Personal Development
PiBS Informatik: Studium und Praxis kombiniert
Roman Siegenthaler
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Learn & Grow
Innovation bei Swisscom vorantreiben
Nils Richerzhagen
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: # Five-year summary:
results 2018 to 2022
In CHF million, except where indicated
## Net revenue and results
| 2018 | 2019 1 | 2020 | 2021 | 2022
---|---|---|---|---|---
Net revenue | 11,714 | 11,453 | 11,100 | 11,183 | 11,112
Operating income before depreciation and amortisation (EBITDA) | 4,213 | 4,358 | 4,382 | 4,478 | 4,406
EBITDA as % of net revenue | 36.0 | 38.1 | 39.5 | 40.0 | 39.7
Operating income (EBIT) | 2,069 | 1,910 | 1,947 | 2,066 | 2,040
Net income | 1,521 | 1,669 | 1,528 | 1,833 | 1,603
Earnings per share (CHF) | 29.48 | 32.28 | 29.54 | 35.37 | 30.93
| Net revenue
---|---
2018 | 11,714
2019 1 | 11,453
2020 | 11,100
2021 | 11,183
2022 | 11,112
| Operating income before depreciation and amortisation (EBITDA)
---|---
2018 | 4,213
2019 1 | 4,358
2020 | 4,382
2021 | 4,478
2022 | 4,406
| EBITDA as % of net revenue
---|---
2018 | 36.0
2019 1 | 38.1
2020 | 39.5
2021 | 40.0
2022 | 39.7
| Operating income (EBIT)
---|---
2018 | 2,069
2019 1 | 1,910
2020 | 1,947
2021 | 2,066
2022 | 2,040
| Net income
---|---
2018 | 1,521
2019 1 | 1,669
2020 | 1,528
2021 | 1,833
2022 | 1,603
| Earnings per share (CHF)
---|---
2018 | 29.48
2019 1 | 32.28
2020 | 29.54
2021 | 35.37
2022 | 30.93
## Balance sheet and cash flows
| 2018 | 2019 | 2020 | 2021 | 2022
---|---|---|---|---|---
Equity | 8,208 | 8,875 | 9,491 | 10,813 | 11,171
Equity ratio (%) | 36.3 | 36.6 | 39.1 | 43.6 | 45.4
Cash flow provided by operating activities | 3,720 | 4,019 | 4,169 | 4,044 | 3,876
Capital expenditure | 2,404 | 2,438 | 2,229 | 2,286 | 2,309
Net debt | 8,631 | 8,785 | 8,206 | 7,706 | 7,374
| Equity
---|---
2018 | 8,208
2019 | 8,875
2020 | 9,491
2021 | 10,813
2022 | 11,171
| Equity ratio (%)
---|---
2018 | 36.3
2019 | 36.6
2020 | 39.1
2021 | 43.6
2022 | 45.4
| Cash flow provided by operating activities
---|---
2018 | 3,720
2019 | 4,019
2020 | 4,169
2021 | 4,044
2022 | 3,876
| Capital expenditure
---|---
2018 | 2,404
2019 | 2,438
2020 | 2,229
2021 | 2,286
2022 | 2,309
| Net debt
---|---
2018 | 8,631
2019 | 8,785
2020 | 8,206
2021 | 7,706
2022 | 7,374
## Employees
| 2018 | 2019 | 2020 | 2021 | 2022
---|---|---|---|---|---
Full-time equivalent employees (number) | 19,845 | 19,317 | 19,062 | 18,905 | 19,157
Average number of full-time equivalent employees (number) | 20,083 | 19,561 | 19,095 | 19,099 | 19,046
| Full-time equivalent employees (number)
---|---
2018 | 19,845
2019 | 19,317
2020 | 19,062
2021 | 18,905
2022 | 19,157
| Average number of full-time equivalent employees (number)
---|---
2018 | 20,083
2019 | 19,561
2020 | 19,095
2021 | 19,099
2022 | 19,046
## Operational data at end of period
| 2018 | 2019 | 2020 | 2021 | 2022
---|---|---|---|---|---
Fixed access lines in Switzerland (in thousands) | 1,788 | 1,594 | 1,523 | 1,424 | 1,322

text: | Full-time equivalent employees (number)
---|---
2018 | 19,845
2019 | 19,317
2020 | 19,062
2021 | 18,905
2022 | 19,157
| Average number of full-time equivalent employees (number)
---|---
2018 | 20,083
2019 | 19,561
2020 | 19,095
2021 | 19,099
2022 | 19,046
## Operational data at end of period
| 2018 | 2019 | 2020 | 2021 | 2022
---|---|---|---|---|---
Fixed access lines in Switzerland (in thousands) | 1,788 | 1,594 | 1,523 | 1,424 | 1,322
Broadband access lines retail in Switzerland (in thousands) | 2,033 | 2,058 | 2,043 | 2,037 | 2,027
Mobile access lines in Switzerland (in thousands) | 6,370 | 6,333 | 6,224 | 6,177 | 6,173
TV access lines in Switzerland (in thousands) | 1,519 | 1,555 | 1,588 | 1,592 | 1,571
Access lines wholesale in Switzerland (in thousands) | 568 | 585 | 611 | 698 | 679
Broadband access lines in Italy (in thousands) | 2,547 | 2,637 | 2,747 | 2,750 | 2,683
Mobile access lines in Italy (in thousands) | 1,432 | 1,746 | 1,961 | 2,472 | 3,087
| Fixed access lines in Switzerland (in thousands)
---|---
2018 | 1,788
2019 | 1,594
2020 | 1,523
2021 | 1,424
2022 | 1,322
| Broadband access lines retail in Switzerland (in thousands)
---|---
2018 | 2,033
2019 | 2,058
2020 | 2,043
2021 | 2,037
2022 | 2,027
| Mobile access lines in Switzerland (in thousands)
---|---
2018 | 6,370
2019 | 6,333
2020 | 6,224
2021 | 6,177
2022 | 6,173
| TV access lines in Switzerland (in thousands)
---|---
2018 | 1,519
2019 | 1,555
2020 | 1,588
2021 | 1,592
2022 | 1,571
| Access lines wholesale in Switzerland (in thousands)
---|---
2018 | 568
2019 | 585
2020 | 611
2021 | 698
2022 | 679
| Broadband access lines in Italy (in thousands)
---|---
2018 | 2,547
2019 | 2,637
2020 | 2,747
2021 | 2,750
2022 | 2,683
| Mobile access lines in Italy (in thousands)
---|---
2018 | 1,432
2019 | 1,746
2020 | 1,961
2021 | 2,472
2022 | 3,087
## Swisscom share
| 2018 | 2019 | 2020 | 2021 | 2022
---|---|---|---|---|---
Number of issued shares (in million of shares) | 51.802 | 51.802 | 51.802 | 51.802 | 51.802
Market capitalisation | 24,331 | 26,554 | 24,715 | 26,657 | 26,243
Closing price at end of period (in CHF) | 469.70 | 512.60 | 477.10 | 514.60 | 506.60
Closing price highest (in CHF) | 530.60 | 523.40 | 577.80 | 562.40 | 590.40
Closing price lowest (in CHF) | 427.00 | 441.10 | 446.70 | 456.30 | 443.40
Ordinary dividend per share (in CHF) | 22.00 | 22.00 | 22.00 | 22.00 | 22.00 2
Ratio payout/earnings per share (%) | 74.63 | 68.16 | 74.48 | 62.20 | 71.13
| Number of issued shares (in million of shares)
---|---
2018 | 51.802
2019 | 51.802
2020 | 51.802
2021 | 51.802
2022 | 51.802
| Market capitalisation
---|---
2018 | 24,331
2019 | 26,554
2020 | 24,715
2021 | 26,657
2022 | 26,243
| Closing price at end of period (in CHF)
---|---
2018 | 469.70
2019 | 512.60
2020 | 477.10
2021 | 514.60
2022 | 506.60

text: | Number of issued shares (in million of shares)
---|---
2018 | 51.802
2019 | 51.802
2020 | 51.802
2021 | 51.802
2022 | 51.802
| Market capitalisation
---|---
2018 | 24,331
2019 | 26,554
2020 | 24,715
2021 | 26,657
2022 | 26,243
| Closing price at end of period (in CHF)
---|---
2018 | 469.70
2019 | 512.60
2020 | 477.10
2021 | 514.60
2022 | 506.60
| Closing price highest (in CHF)
---|---
2018 | 530.60
2019 | 523.40
2020 | 577.80
2021 | 562.40
2022 | 590.40
| Closing price lowest (in CHF)
---|---
2018 | 427.00
2019 | 441.10
2020 | 446.70
2021 | 456.30
2022 | 443.40
| Ordinary dividend per share (in CHF)
---|---
2018 | 22.00
2019 | 22.00
2020 | 22.00
2021 | 22.00
2022 | 22.00 2
| Ratio payout/earnings per share (%)
---|---
2018 | 74.63
2019 | 68.16
2020 | 74.48
2021 | 62.20
2022 | 71.13
## Informations Switzerland
| 2018 | 2019 | 2020 | 2021 | 2022
---|---|---|---|---|---
Net revenue | 9,274 | 8,969 | 8,614 | 8,579 | 8,627
Operating income before depreciation and amortisation (EBITDA) | 3,419 | 3,508 | 3,522 | 3,569 | 3,534
Capital expenditure | 1,645 | 1,770 | 1,596 | 1,634 | 1,688
Full-time equivalent employees (number) | 17,147 | 16,628 | 16,048 | 15,882 | 15,750
| Net revenue
---|---
2018 | 9,274
2019 | 8,969
2020 | 8,614
2021 | 8,579
2022 | 8,627
| Operating income before depreciation and amortisation (EBITDA)
---|---
2018 | 3,419
2019 | 3,508
2020 | 3,522
2021 | 3,569
2022 | 3,534
| Capital expenditure
---|---
2018 | 1,645
2019 | 1,770
2020 | 1,596
2021 | 1,634
2022 | 1,688
| Full-time equivalent employees (number)
---|---
2018 | 17,147
2019 | 16,628
2020 | 16,048
2021 | 15,882
2022 | 15,750
1 Swisscom has been applying IFRS 16 “Leases” since 1 January 2019. The prior year’s figures have not been adjusted.
2 In accordance with the proposal of the Board of Directores to the Annual General Meeting.
The financial report is available in English, French and German. The German version is binding.

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#  SD-WAN in Switzerland
###  The Virtualisation of Networks
On behalf of Swisscom, MSM Research presents the results of its study on the Swiss SD-WAN market.
Read the paper to learn about the important role of ICT and connectivity in the digitalisation of businesses. Additionally, find out how Swiss companies use Software Defined Wide Area Networks (SD-WANs) as a strategic means towards digitalisation.
* * *
####  Further information on the document
Number of pages:
Recommended for:
Published:
10
Business and IT managers
12 june 2019
Technical detail
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Christoph Aeschlimann
* Our authors
* Our authors
# Christoph Aeschlimann
## CEO Swisscom AG
Swisscom AG
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## More articles by Christoph
Network & Infrastructure
Telecommunication network innovations
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## Follow your interests
Explore a subject of your choice.
Worklife
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# Smart City
Swisscom Smart City will equip our living environment for the future. We aim to make cities, communities and regions more attractive and competitive. Our network, data and solutions will help us to make urban centres, conurbations and outlying areas more sustainable and people-friendly.
* Smart St. Gallen
Smart Thurgau
Smart Winterthur
Smart Lugano
Smart Pully
Smart Sion
* ## Smart St. Gallen
By opting to extend its fibre optic network, St. Gallen has laid an important cornerstone for its future as a smart city. Smart City is part of Vision 2030 and parliament’s goals for 2017 – 2020.
Find out more
* ## Smart Thurgau
With its “Smart Thurgau” project, utilities provider EKT is teaming up with politicians, industry, public authorities, sport and education to spearhead the creation of optimum prerequisites for Smart City projects.
Find out more
* ## Smart Winterthur
The Smart City Winterthur initiative was jointly launched in 2013 by various institutions to achieve sustainable urban development and Winterthur’s 2000 W targets.
Find out more
* ## Smart Lugano
In the "Lugano Living Lab", citizens, public administration, science, research centres and companies work together on services and solutions that can be used on a large scale within the framework of real urban life.
Find out more
* ## Smart Pully
Pully has not only developed a vision – it has already put several projects into practice, implementing new technologies to improve the quality of life.
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* ## Smart Sion
In Sion’s mobility lab, along with universities and Swiss Post, the city and canton are developing innovative ideas for public spaces, traffic and mobility.
Find out more
## Why the focus on smart cities?
Why are we engaging with smart cities? Population increases, the impact of climate change and demographic developments are just three of the challenges facing Swiss cities and communities. We want to play our part in finding new intelligent answers to these issues.
* ### Population
Find out more
### Climate
Find out more
### Demography
Find out more
## Human Smart City
All aspects of our Smart City model revolve around people. Our well-being and that of future generations is what inspires our commitment.
## Our contribution
### Network
Our network provides the basis for all Smart City activities, enabling all players to network and exchange information.
### Data
The data we supply is a valuable raw material for Smart City solutions. Its analysis, interpretation and aggregation yields new insights.
### Solutions
Our solutions and services help in the implementation of Smart City initiatives. Many are jointly developed with our partners in the Smart City ecosystem.
## A future full of benefits
Smart cities are not just more efficient and sustainable; they also offer social and economic benefits.
__
### Efficient use of resources
Connectivity lets smart cities use valuable resources more efficiently.
__
### Solidarity
Societal participation strengthens solidarity across social classes in smart cities.
__
### Quality of life
Intelligent solutions make life a little easier and better for everyone in smart cities.
__
### Attractiveness

text: ## A future full of benefits
Smart cities are not just more efficient and sustainable; they also offer social and economic benefits.
__
### Efficient use of resources
Connectivity lets smart cities use valuable resources more efficiently.
__
### Solidarity
Societal participation strengthens solidarity across social classes in smart cities.
__
### Quality of life
Intelligent solutions make life a little easier and better for everyone in smart cities.
__
### Attractiveness
Digitisation makes smart cities more attractive for residents and businesses.
## Ecosystem
We can only realise our Smart City vision if all stakeholder groups join in with us. That’s why we are actively engaged in an ecosystem that enables a continuous learning process to take place.
* “Smart City has to focus on people’s needs and desires.”
Edy Portmann
Freiburg University
* “We want to get set for the future with Smart Thurgau and be a pioneer in this field.”
Manfred Spiegel
Smarter Thurgau
* “We want to support Swiss cities and communities on their journey to become smart cities.”
Friederike Hoffmann
Head of Swisscom Enterprise Customers
## News & Publikationen
### Urban Future Global Conference
“Cities need to find their own identity.”
_Read the article_
### Sustainability
Swisscom bees and the Smart City
_Find out more_
### Press release
Swisscom and IMD partner again to help cities digitise.
_Read the press release_
## Any questions?
We're there for you. Please don’t hesitate to contact us.
Derya Turap
Business Developer Smart City
Send message

text: # LAN cable & network accessories
#### Connected throughout the home
Introduce a straightforward home networking system into your home: How do I position the WLAN-Box? Or would a Powerline installation better meet my needs? Check out our guide for valuable tips on home networking. Did you know, the WLAN-Box not only extends the range of your existing WLAN, it also allows you to connect the TV-Box to the Internet-Box wirelessly?

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# Rani Houyez
## Future Workforce Manager
Swisscom AG
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text: #  Corporate Number 058
Be contactable on the same 058 number from anywhere in Switzerland and route customer calls, e.g. according to language region. Contact us.
We will be happy to advise you.
An SME expert will call you back within a few seconds
* Standardised phone numbers: Same prefix throughout Switzerland
* Flexible control: Thanks to intelligent routing
* 24/7 support: Support from our customer service staff
###  Quick, flexible, uncomplicated calling
You are a large company and you want incoming calls to be answered in a quick and straightforward manner. You want to be able to decide when and how you receive these calls. In addition, you want a standardised telephone numbering system throughout Switzerland, which includes all your company sites.
The answer: 058
Corporate Number 058 can offer you flexible control of incoming calls thanks to intelligent routing options. This makes it possible to forward calls to a destination number of your choice according to their origin (e.g. language region) or time. Accessibility of contact persons and offices in your company is ensured at all times.
One other benefit: you receive the same telephone numbering system throughout Switzerland for your landline, fax and mobile numbers (area code 058), regardless of your company’s location. Your existing telephone numbers will continue to remain active. They will simply be connected to the relevant 058 number in our network.
###  Your benefits at a glance
* Individual call forwarding to different destination numbers according to call origin (e.g. language area/region) or time (e.g. day of the week/time of day).
* Destination numbers and routing can be modified at any time via web tool, telephone or customer service (e.g. for company reorganisation, staff changes, etc.).
* The same telephone numbering system throughout Switzerland (area code 058) for landline, fax and mobile numbers, regardless of geographical location.
* The preferred 058 number block can be reserved up to 12 months in advance.
* 24/7 support from our customer service staff.
* Call forwarding also possible to foreign numbers.
* Change requests also carried out in the evening and at weekends.
* If the infrastructure fails, the “secure routing” option ensures continued accessibility.
* Comprehensive support from requirement clarification right up to implementation.
###  Further information about Corporate Number 058
* Factsheet Corporate Number 058
* Prices and services Corporate Number 058
###  Any questions? We will be happy to help
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* 0800 055 055 (free)
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text: * Each blue Premium package has its own content, i.e. blue Premium DE has different content than blue Premium FR. With the English language profile, you automatically receive blue Premium DE; in other words, German content.
* The following language profiles/blue Premium packages are available with blue TV XL:
Language profile
| blue Premium-Paket
---|---
German
| blue Premium DE
French | blue Premium FR
Italian | blue Premium IT
English | blue Premium DE
* Do you subscribe to blue TV XL with the German language package (blue Premium DE), but would also like blue Premium FR, for example? You can easily add this additional package for 19.90/month.
* You can also subscribe to the blue Premium packages with blue TV S, M or L. You will then pay an additional 19.90/month per package on top of the TV subscription price. blue Premium is included with blue TV XL.
* You can adjust your language profile at any time in My Swisscom (under TV > Options). Please note: if you change your language profile from German to French, for example, blue Premium DE will automatically switch to blue Premium FR and will therefore offer different content.

text: Posted on 6\. August 2019Text: Tessa Marina Meier | Media: Boris Baldinger
Johs Höhener has been publishing the Swiss Fintech Start-up Map for the past six years. He is an expert on trends and developments in the fintech industry, which, in his view, will undergo a complete transformation in the next ten years.
The Swiss banking industry will change more significantly in the next ten years than it has done in the past 100 years – accelerated by the emergence of disruptive business models in fintech start-ups. That’s the prediction of Johs Höhener, who published the first Swiss Fintech Start-up Map around six years ago.
His reason for creating the map? When the hype around the fintech industry first began, he felt there was a lack of transparency about how it was developing and who was active within it. The industry has evolved significantly since then and the newly categorised and digitised Swiss Fintech Start-up Map charts 334 start-ups this August. Here, expert Johs Höhener examines the most exciting features of the Swiss market.
## The winners
_‘I anticipate a massive increase in the number of fintech start-ups in the area of digital assets, based on new technologies like blockchain ordistributed ledger.’_
_‘In the future, fintech start-ups will focus more on using artificial intelligence in combination with blockchain technology.’_
## The losers
### Johs Höhener, Head of Fintech
Johs Höhener is responsible for the Swisscom Fintech cluster, founded in 2016. Prior to that, in 2012, he established the e-foresight think tank, a new collaboration for cantonal banks in the context of the new digital world, transferring it to Swisscom in 2014. Johs. Höhener has over 25 years’ experience in the banking sector in Switzerland, but also in Ireland, Germany, Austria and Singapore.
_‘In the payment sector, it will all be about the big players. It’s not easy to survive in the jungle of the finance industry. The number of fintech start-ups will certainly not increase in this area; a few might even disappear. The payment sector has just been hyped up too much.’_
_‘The monetisation of data from banks and insurance companies has grown more slowly than I anticipated a few years ago. On our map, we show 20 to 30 start-ups that are actually working on data insights. That is a very small number when you consider the quantity of data that is available in the finance industry.’_
## Stability of the players
_‘If you measure the Swiss fintech market based purely on new arrivals and exits, then it is actually very static. It is astonishing that such a high number of start-ups have managed to survive in the past two years. This can be explained by the fact that seed financing – the initial round of financing for the first one or two years – works exceptionally well in Switzerland.’_
## Founders’ start-up capital

text: _‘If you measure the Swiss fintech market based purely on new arrivals and exits, then it is actually very static. It is astonishing that such a high number of start-ups have managed to survive in the past two years. This can be explained by the fact that seed financing – the initial round of financing for the first one or two years – works exceptionally well in Switzerland.’_
## Founders’ start-up capital
_‘In Switzerland, many fintechs are founded by people who have worked in the finance industry. So they have earned accordingly and usually have a good financial nest egg. This equity allows them to sustain self-financing for a long time in the initial phase.’_
## Image gallery: The Swiss Fintech Start-up Map from 2013 to today
August 2019
## Growth of fintech start-ups
_‘The Swiss fintech start-up scene is in good shape; along with Singapore, we are among the top players in this sector. This is also a true reflection of the finance industry.’_
_‘The problem in the Swiss market is supplementary funding and the size of the market. When it comes to raising capital to fund growth (series A/B) for things like international expansion, then things get considerably tougher. This is also the reason why there are still no unicorn companies – like the European fintechsN26, Revolut or Transferwise – on the Swiss Fintech Map.’_
_‘The fintech scene is slowly maturing, but is still heavily influenced by a large number of start-ups that focus on the Swiss market. The Swiss market is very small, production costs are high and unless there is a proactive international strategy, we are unlikely to see Swiss fintech unicorns.’_
## Relationship with banks
_‘Five years ago, it was still the case that fintech start-ups were disrupting the banks. Now, everything is going to change. For the past three years, we have been in a phase of cooperation between start-ups and banks. In the future, it will probably return to being more about competition and disruption.’_
_‘The Swiss Fintech Map also shows that the banking industry will change more significantly in the next 10 years than it has in the past 100 years. This development will be driven by technology and customer requirements or changes in social values. The need for ownership is diminishing. In the future, who will still want a savings account so they can save up to own their first car?’_
### About the Swiss Fintech Start-up Map
The map’s design has been updated with the help of Norwegian start-up Fintechdb. Since June, it has been newly divided into four business areas (primary) and three technologies (secondary).
**Who is shown on the map?** All Swiss fintech start-ups.
**I am a fintech start-up and want to be included on the map. What do I do?** Send an email to Trend.Marketing@swisscom.com, preferably with a logo and short description.

text: The map’s design has been updated with the help of Norwegian start-up Fintechdb. Since June, it has been newly divided into four business areas (primary) and three technologies (secondary).
**Who is shown on the map?** All Swiss fintech start-ups.
**I am a fintech start-up and want to be included on the map. What do I do?** Send an email to Trend.Marketing@swisscom.com, preferably with a logo and short description.
**What are the selection criteria?** Swisscom Fintech and the Institute of Financial Services Zug IFZ at the Lucerne University of Applied Sciences and Arts assess each start-up according to the following criteria: the start-up was founded less than 10 years ago, is located in Switzerland, focusses on business model innovations and new technologies in the finance sector and still hasn’t reached its targeted level of maturity.
**How is the map kept up to date?** As soon as one of the aforementioned criteria changes (too old, no focus on fintech or no longer a start-up), the start-up is removed from the list.
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## Cyber defence with TDR
# Successful defence against cyber attacks with Threat Detection & Response
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Go to SME
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Businesses today must assume that cyber criminals can bypass preventive security measures. This ‘assume breach’ scenario requires mechanisms and systems capable of detecting and defending against ongoing attacks as quickly as possible – before any damage is done. A modular Threat Detection & Response solution is the right way to deal with increasingly sophisticated cyber attacks.
### Incident Response as a Service and solution
An effective response to security incidents – the incident response – requires well-trained security professionals and the appropriate tools. SIEM/SOAR systems help analysts to detect and deal with security incidents appropriately and with a high degree of accuracy. Threat intelligence is added to this, which ensures that you are warned of new attacks in advance and can take appropriate security measures. This is a complex and expensive undertaking, particularly with the current shortage of security professionals on the labour market. Our modular TDR solutions can be sourced as a service, sparing you the challenge of setting up your own cyber defence system.
Why Threat Detection & Response with Swisscom?
#### Experience from our own network
Benefit from the experience and knowledge we have gained from TDR measures for our own infrastructure.
#### Extensive sector-specific knowledge
We channel the insights gained from protecting a range of customers and sectors directly into our TDR solutions.
#### Unique competence centre
We employ over 300 cybersecurity professionals, which gives us unique expertise in TDR.
Threat Detection and Response: Swisscom’s portfolio
## Security Analytics and SOC as a Service
Use the analysis platform and Incident Management as a service.
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## CSIRT as a Service and Rapid Response
When it comes to incident response, you can rely on our security professionals, either as a service or on demand.
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## Digital Risk Protection
Detect new cyber risks, attack patterns and data leaks in the dark net at an early stage.
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## Network Detection and Response as a Service
Win back visibility in the network and detect anomalies in the overall traffic.
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## Extended Detection and Response (XDR)
Extended Detection and Response (XDR) from Swisscom protects your endpoints and cloud workloads from cyber attack.
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## Security Consulting
Use our expertise to develop your own IT security strategy and infrastructure.
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* On average, it took 287 days to detect and defend against a data breach.
Source: IBM Security, Report into the Costs of a Data Breach 2021
Enhance your knowledge
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Prevention is no longer enough on its own
On the trail of hidden security vulnerabilities
On the trail of hidden security attackers
#### Awards and certificates
The independent market research company ISG evaluates the leading Swiss security providers in its annual studies. Swisscom is once again the leader with an attractive and comprehensive portfolio.
* * *

text: Source: IBM Security, Report into the Costs of a Data Breach 2021
Enhance your knowledge
More articles
Prevention is no longer enough on its own
On the trail of hidden security vulnerabilities
On the trail of hidden security attackers
#### Awards and certificates
The independent market research company ISG evaluates the leading Swiss security providers in its annual studies. Swisscom is once again the leader with an attractive and comprehensive portfolio.
* * *
Still looking for answers? Our cybersecurity experts will be happy to advise you.
__Contact us

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*
Intelligent irrigation
#  Why Walter Schmidt became an IoT pioneer instead of retiring
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Walter Schmidt entered the world of sensor-based irrigation systems at the age of 64. He has developed his technology even further since then – in part thanks to IoT. Networking the grass on the pitch of FC Basel’s stadium was just one of his many projects.
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Text: Tanja Kammermann, Images: Raisa Durandi and Plantcare, 19 December 2018
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We pass through a narrow wooden staircase, go past a potted plant containing some sort of technical device, and find ourselves amongst a variety of red poles, some short and others about as tall as a man, are standing and lying all over. To the left is a door marked “Laboratory”. “I don’t let anybody else in there,” Walter Schmidt says in response to my questioning look. Instead, he takes us to his offices, which are housed in an old school building in the hamlet of Russikon. He painted all the pictures adorning the walls himself, he tells me with pride. This is where Walter Schmidt has spent the past 14 years working on developing the perfect irrigation system and experimenting with the Internet of Things.
He developed his very first irrigation sensor in 2004 in his own goldsmith’s studio. Back then, his son-in-law, a gardener, had challenged him to develop an intelligent irrigation solution for him instead of retiring, because there was no such thing on the market. “I couldn’t let that challenge go unanswered. I spent a whole afternoon going through all the laws of physics that might somehow be relevant and finally found a solution. I didn’t think an idea that crazy could work.” Indeed, the first prototype he pieced together didn’t. But three weeks later, he was able to measure when his wife’s potted plant was about to die. “I’m a trained physicist and was clueless about plants.”
* * *
Walter Schmidt, 74, is the think tank behind Plantcare.
* * *
Today’s solution still consists of a specially developed felt material inserted into the soil which serves as an interface between the soil and the sensor. Moisture is measured by heating the sensor briefly and then determining how long it takes to cool down, which changes depending on the soil’s moisture level. The amount of time it takes for the sensor to cool down is therefore a reliable indicator of the soil’s water content. The measurements are transmitted to a controller at regular intervals via the Internet of Things. Schmidt patented this simple yet revolutionary system. It works so well, in fact, that garden tool manufacturer Gardena purchased a licence for it in 2005 and still sells this system today. His retirement was postponed indefinitely with the founding of his company, Plantcare.
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###  Half-hearted solutions and burnt fingers

text: * * *
###  Half-hearted solutions and burnt fingers
Walter Schmidt developed an adapted sensor on the same technical foundation in 2007. He focused on indoor plants to prevent his latest innovation from negatively impacting the Gardena licence. They went into business with Luwasa in Allmendingen, built a protype and sold 100,000 units. “At some point, we were just handling the logistics. It was tedious. And in the end, the things were being sold at Obi. That’s a dirty business.” The question eventually arose whether to have the sensors produced in China or whether to stop. Another chapter had ended, but the technology wouldn’t release its hold on Schmidt.
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The weatherproof housing conceals high-quality electronics: soil moisture sensors from Plantcare.
* * *
In 2009, Walter Schmidt’s laboratory produced the Plantomat, a technologically advanced product that was yet another marketing flop. “We just couldn’t gain a toehold in the market. But I kept on trying, I didn’t quit. Sometimes I have to start with half a solution, burn my fingers, and learn a lesson from that experience.”
* * *
###  Help for farmers
Walter Schmidt’s determination soon paid off. He focused on developing the system for more complex installations in the agricultural sector – for crops including tomatoes or berries. “We initially only used our system for taking measurements, not for irrigation control systems. But farmers really just want to know when they have to water their crops. They’re not interested in soil moisture content.” A survey among farmers brought several insights: The system must be robust and practical, have a long service life, be quick to use and contain cheap, easily replaceable batteries. An IoT sensor with considerably more wireless performance was needed, one capable of covering a distance of 20 kilometres.
The next logical step happened in 2011 when Schmidt and his team developed an irrigation control system and a self-learning algorithm. “That means crops are watered more if there’s a north easterly wind blowing or it’s extremely hot. Soil moisture levels around the root are kept within an adjustable range; the system notices if it’s irrigated too much and automatically readjusts.” Plantcare solutions are a big investment for farmers and a single sensor comes with a price tag of around CHF 600. Data is displayed directly via the servers in a specially-developed dashboard. In the meantime, Plantcare mainly earns its money through the sale of hardware and services. Worldwide, there are more than 250,000 soil moisture sensors in use on every continent.
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* * *
###  Driven by his ideas

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###  Driven by his ideas
“Soon, our sensors will let us simultaneously measure air humidity and temperature to detect fungal infestations on the plant at an early stage.” Walter Schmidt holds six patents for his irrigation solutions and spent a total of CHF 700,000 on them. He also just recently filed an application for his seventh patent: “We want to be able to measure soil fertiliser content someday.” Being a foresighted person, Walter Schmidt has added three more standard interfaces to the soil moisture slot which offer space to attach any other kind of sensor.
* * *
The first soil moisture sensor and its enhancements were all created in this old school building.
* * *
Walter Schmidt has always been an innovator and was lucky enough to be surrounded by people who were finally able to implement his projects. “I have a backpack of skills to play around with. They give birth to something new every now and then, but I can’t force it. I’ve also had the good fortune to have been associated with the Fraunhofer-Gesellschaft for 20 years, a collaboration that has put a large network at my disposal. I always ask around: Do you know any experts on this?”
* * *
###  He has to build his own international network
His sensors have been transmitting data over the LoRaWAN standard since 2016. “We have to provide the gateways for the networks ourselves for our projects in Austria and Germany. Initially, that’s also how it was in Switzerland. We’ve been working with Swisscom’s LoRaWAN-based Low Power Network (LPN) for a while, now, and that makes us extremely happy.”
At the start of the new year, a successor will be taking over the management of Plantcare. “But I want to stay in charge of R&D. My work is extremely fascinating, I have so many social interactions and it’s all so successful. I can’t just hand a baby like that over to somebody new.” What about retirement? “Too boring,” says Walter Schmidt.
* * *
###  The five most important IoT projects
1/5 Football Pitches: A soil moisture monitoring system is installed in the St. Jakob-Park Stadium in Basel which measures soil moisture and soil temperature at various locations and uses a wireless signal to transmit these measurements to the technical room behind the stands.
2/5 Berry farmers: Berries are sensitive plants. The PlantControl CX irrigation computer enables Swiss berry growers to increase yield while massively reducing the time required to operate and monitor the irrigation and fertiliser system.
3/5 Golf course: Golf courses are valuable green spaces and must always be playable. That's why many greens in Switzerland are monitored with wireless soil moisture sensors.

text: 2/5 Berry farmers: Berries are sensitive plants. The PlantControl CX irrigation computer enables Swiss berry growers to increase yield while massively reducing the time required to operate and monitor the irrigation and fertiliser system.
3/5 Golf course: Golf courses are valuable green spaces and must always be playable. That's why many greens in Switzerland are monitored with wireless soil moisture sensors.
4/5 Tree monitoring: This year, two old pines – each 17.5 metres high, 15.5 tonnes and 120 years old – were transported from Zurich to Morschach in Canton Schwyz and replanted near a villa. Since then they have been monitored by Plantcare sensors.
5/5 Monitoring of a cabbage field: The demand for irrigation systems rose rapidly in the hot summer of 2018. When these are used correctly, farmers can save two-thirds of their water while still massively increasing yields. Without monitoring, farmers tend to give too much water rather than too little.
1/5 Football Pitches: A soil moisture monitoring system is installed in the St. Jakob-Park Stadium in Basel which measures soil moisture and soil temperature at various locations and uses a wireless signal to transmit these measurements to the technical room behind the stands.
* * *
###  Personal details
Walter Schmidt was born in Styria, Austria, in 1944. He studied mechanical engineering and physics at the Graz University of Technology. From 1979 to 1991, he headed up the Electrical Connectivity division of Oerlikon Contraves AG in Zurich. From 1991 to 2001, he was co-owner and CEO of Dyconex, a high-tech electronics company. After that company was sold, he became a Business Angel for various start-ups.
Walter Schmidt is the founder of the European Interconnect Technology Initiative and president of the “Crazy Guys”, a group of specialists from the industrial and scientific field of electrical connectivity. He holds over 80 patents and lives with his wife in Russikon.
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Cowbell 2.0
#### A tracker for Krokus the cow
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Cowbell 2.0
#### A tracker for Krokus the cow
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Internet of Things
#### Zermatt and the IoT in extremis
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Internet of Things
#### Zermatt and the IoT in extremis
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IoT: Innovation processes in companies
#### Internet of Things: Swisscom and Feldschlösschen network beer.
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IoT: Innovation processes in companies
#### Internet of Things: Swisscom and Feldschlösschen network beer.
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text: #  Easy Protection: questions and answers
On this page:
Is your mobile broken or has it been stolen? Find out whether the damage is covered by Easy Protection and what you have to do.
* Damaged mobile: Procedure
* Stolen mobile: Procedure
* Take out an Easy Protection policy retrospectively
* FAQs
##  Damaged mobile: Procedure
1. Take your device to the nearest Swisscom Shop.
2. We will repair or replace your smartphone.
3. You pay the CHF 70.– or CHF 100.– excess in the Shop itself or by invoice. Please note: The repair for a damaged device must always be arranged by Swisscom. This is the only way to have the costs covered by Easy Protection.
##  Stolen mobile: Procedure
1. Block your SIM card within 48 hours.Here’s how
2. Notify the police of the theft and your device’s IMEI number(opens in new tab).
3. In My Swisscom under ‘Current use and costs’, check whether call charges have been incurred since the theft occurred. N.B. There is a delay in displaying call charges.
4. Inform AXA of any call charges incurred. Costs of up to CHF 2,000.– are insured and you do not have to pay an excess.
##  Take out an Easy Protection policy retrospectively
You can still take out the insurance after purchasing the mobile phone, if:
* You bought the smartphone from Swisscom no more than 30 days previously.
* The smartphone is not damaged.
Take the smartphone to a Swisscom Shop and our employees will be happy to help.
##  FAQs
#### When can I take out Easy Protection?
You can take out the insurance when you buy a new mobile phone from Swisscom. You can now do this up to 30 days after purchasing the device. Customers must go to the Swisscom Shop in order to do this.
#### How much does Easy Protection cost?
You can find the costs for Easy Protection and any promotions on this page:
#### What does the insurance cover?
Easy Protection provides cover for the following:
* **Drop and display damage:** For example, you drop your mobile phone and the display shatters.
* **Water damage:** For example, you drop your mobile phone into the bathtub and it no longer works.
* **Call misuse following theft:** For example, your stolen mobile phone is used to make calls. The resulting costs are insured for up to CHF 2,000.
* **Free replacement device** during the repair
* Max. **2 claims per year** (max. 2 times the price of the new device)
Theft (incl. loss) is not insured and is normally covered by the household insurance. Please contact your household insurer in this case.
#### How much is the excess in the event of a claim?
The excess payable in the event of a claim is CHF 70.– (with the CHF 9.90 policy) or CHF 100.– (with the CHF 14.90 policy). There is no excess for call misuse due to theft.
#### In which cases does Easy Protection coverage end before the term ends?
The insurance cover ends:

text: #### How much is the excess in the event of a claim?
The excess payable in the event of a claim is CHF 70.– (with the CHF 9.90 policy) or CHF 100.– (with the CHF 14.90 policy). There is no excess for call misuse due to theft.
#### In which cases does Easy Protection coverage end before the term ends?
The insurance cover ends:
* if the cumulative amount of damage for two claims exceeds the maximum value of the device (customers can also pay the additional costs directly so that the max. amount is not higher)
* if the device is lost or stolen
* if a claim involves an offence
#### When can I cancel Easy Protection?
Easy Protection has a fixed term of 12 months (minimum contract period) and can be cancelled by either party with 90 days’ notice at the end of the minimum contract period. If you do not give notice of termination, Easy Protection will be renewed for an indefinite period and may be cancelled by either party upon giving 90 days’ notice. Easy Protection terms and conditions
The Easy Protection term will be extended by one year in the event of a registered claim.
#### What is the procedure following call misuse?
If your mobile phone has been stolen and call misuse has occurred, please contact AXA: 0800 809 809
#### Am I covered by Easy Protection at all times during the term?
You must pay your bill on time. If an extended warranty claim is made while you are in arrears with payment, you will not be entitled to repair services.
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: # Over-ear & on-ear headphones
#### Over-ear headphones – the original
Over-ear headphones combine superior sound quality with optimum comfort, featuring the classic earcup and headband style. In our Online Shop, you’ll find a wide selection of models from such diverse brands as Bose, JBL, Samsung, Apple, Sony, and Huawei.
#### Extra functions for added benefits
Many of the models come with extra functions to support your day-to-day activities. Bluetooth over-ear headphones, for example, permit greater freedom of movement. An integrated microphone is perfect for making calls and an in-cord volume control is also useful. With a range of colours and designs to choose from, over-ear headphones are increasingly becoming a fashionable accessory.
#### Find the right headphones for you
In-ear, over-ear, Bluetooth or noise cancelling headphones: different models will match your requirements, depending on where and how you use your headphones. To find the right headphones for you, select the filters that apply for each category. You can sort the headphones by popularity, price or latest on the market. In the Swisscom Online Shop, you’ll find headphones from Bose, JBL, Samsung, Apple, Sony, Huawei and other well-known brands.

text: # Alain Carrupt
Member, employee representative
Member of the Board of Directors since 2016
Born 1955
Swiss citizen
Swiss school-leaving certificate in economics
Download photos
Download CV
Alain Carrupt has been a member of the Swisscom Board of Directors since 2016. After completing a commercial management qualification, he continued to study alongside his work; a particular focus was the Organisation of Non-Profit Organisations at the Swiss Graduate School of Public Administration (IDHEAP), University of Lausanne, and at the Institut für Verbands-, Stiftungs- und Genossenschaftsmanagement (VMI), University of Fribourg. He began his professional career in 1978 in the telecommunications department of the PTT. For 16 years, he held various roles, most recently as Head of Administration at the telecoms directorate in Sion. From 1994 to 2016, he worked in managerial positions for staff associations, most recently as chairman of the syndicom trade union, which resulted from a merger between the communications and comedia unions.
## Career
* 1978–1994 Various roles at PTT companies in the telecom sector
* 1994–2000 Central Secretary of the Telecommunications sector of the former PTT Union
* 2000–2002 Deputy General Secretary and Head of Personnel of the former communications union
* 2003–2008 Vice Chairman of the former communications union
* 2008–2010 Chairman of the former communications union
* 2011–2013 Joint Chairman of the syndicom trade union
* 2013–February 2016 Chairman of the syndicom trade union
Participation Board of Directors in 2022
---
Meetings: | 12 of 12
Ad hoc meetings: | 3 of 3
Circular resolutions: | 1 of 1
Participation in meetings of committees in 2022
---
Finance Committee: | 5 of 5
Ad hoc meetings: | 2 of 2
Shareholding
---
816 (as at 31.12.2022)
## Other significant activity
* President of the association Opération Boule à Zéro, Belfaux
Go to overview
Go to next profile

text: Posted on 9\. December 2020Text: Andreas Heer | Media: Adobe Stock
Minimum effort, maximum impact: if you plan your next work day in advance, you’ll be better prepared. These five rituals can help you – and they’re quick and easy.
Your preparations the day before determine how your working day starts. Good organisation is half the battle. And that’s doubly true when it comes to collaboration within a team. The marketing blog Hubspot has compiled five tips on how best to prepare for your next day at work. Ideally, your preparations should be a daily ritual. A chronological overview.
## 1\. Hold regular stand-up meetings
A _stand-up meeting_ is a short meeting of around 15 minutes that helps coordinate team tasks. You can briefly plan upcoming tasks by holding such a meeting at 2 or 3 p.m. Ask the following questions at the meeting:
* What do we need to do today?
* What can be postponed until tomorrow?
* What can be brought forward to today?
Especially at the moment, when everyone is working from home, a brief exchange like this can improve collaboration within the team.
## 2\. Revise your to-do list
Now revise your to-do list based on the results of the stand-up meeting. Do this immediately after the meeting.
## 3\. Check the schedule for tomorrow
About two hours before you clock out, take a look at tomorrow’s schedule. Check whether you have any important appointments to prepare for. If you have time, you can do this before leaving for the evening. Otherwise, you can schedule some time to prepare tomorrow morning.
## 4\. Send any unfinished emails
Shortly before leaving, take another look at your email program. Finish and send any emails you’ve drafted over the course of the day. You’ll save yourself the trouble of having to complete these short tasks tomorrow.
## 5\. Update your to-do list
As the last task of the day, check your to-do list once again. Check off the completed tasks and ask yourself the following questions about the remaining tasks:
* Are there tasks that need to be performed in a particular order?
* What do you absolutely have to do tomorrow? Give these tasks top priority.
* What can you postpone to another day? Give these tasks a lower priority.
* Are there any tasks that need to be completed at a specific time of day, such as preparing for a meeting? Schedule some time in your calendar to give yourself some breathing space.
##  _Extra tip:_ Plan the week on Monday morning
Take half an hour on Monday morning to make a rough plan for the week. Schedule tasks in such a way that you can complete them in good time. And block out time for important tasks. This will give you a quick overview of what you have to do this week.

text: ##  _Extra tip:_ Plan the week on Monday morning
Take half an hour on Monday morning to make a rough plan for the week. Schedule tasks in such a way that you can complete them in good time. And block out time for important tasks. This will give you a quick overview of what you have to do this week.
If you prepare like this, you can get off to a good start the next day. You’ll know what you can expect and what lies ahead. This will help you to work efficiently and fully relax in the evenings.
_Updated article from February 2018._
Tips & Tricks
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## Inspiration for virtual team events
The annual work Christmas party is cancelled. Ditto team drinks. But why not move your events online or use video conferencing instead? Five inspiring ideas…
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## Employee experience is the new employer branding
Employer branding has now reached most companies, with the aim of finding the best skilled professionals and thus achieving long-term success in an increasingly dynamic…
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## Inbox Zero – we put tips to the test
From 5,600 emails in your inbox to zero – can it work for someone who’s never had an empty inbox? There are plenty of tips…
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text: #  Internet overview
Find information on the Swisscom Internet-Box and other devices as well as installation and user instructions.
##  Select your device
Internet-Box 4
Internet-Box 3
Internet-Box 2
Internet-Box plus
Internet-Box standard
Internet-Box light
Centro Business 3.0
Centro Business 2.0
Centro Business 1.0
Internet-Booster 5G
Stick & Toolkit
External router
For instructions, documentation and firmware relating to other Internet devices, visit the Download Center.

text: Please enable JavaScript for better browser functionality
Head of HR on the shortage of skilled workers
# “We want to recruit IT experts in Rotterdam to make up for gaps in Switzerland.”
The ‘war for talent’ is a term that has been doing the rounds for several years now. Skilled professionals are increasingly sought after, companies are vying to attract the best candidates – and, at the end of the day, many vacancies remain unfilled. What is the solution? Swisscom has launched a range of initiatives to promote training and educational opportunities within the company and Switzerland as a whole. Unfortunately, these efforts have not been enough. We therefore feel that we have no option but to look beyond the Swiss border and open a DevOps Center in Rotterdam. Here, highly specialised ICT developers will take on roles which Swisscom has been unable to fill in Switzerland, despite internal development measures, repeated external advertisements and the use of all networking channels. Hans C. Werner, Head of Group Human Resources at Swisscom, explains in an interview why this step is necessary.
Esther Hüsler, Media spokesperson
20 March 2019
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## Hans Werner, has Swisscom been remiss in addressing the demand for IT professionals?
No, on the contrary. We have been watching this development with concern for some years now and have taken a range of individual measures that have yielded good results to an extent. On their own, however, these measures are not enough. We are rated the top employer on the labour market – the careers website XING's labour market compass (Arbeitsmarktkompass) names us the most attractive employer in Switzerland. We also recruit trainees and interns directly from university and train 950 apprentices, half of whom work in the field of IT. This is in addition to our fast-track ‘Way up’ programme for school-leavers and the graduates we recruit from Universities of Applied Sciences. It has, however, become apparent that these efforts do not go far enough – demand for ICT specialists still greatly outstrips supply.
## Could you not simply train up existing employees and equip them with the necessary skills?
That is correct and is also very important. And our commitment to grant each employee five days of training each year, which has been enshrined in the collective employment agreement since the start of this year, represents another important step in this direction.
Besides hiring new employees, we also provide targeted training in areas where we have identified needs. One such example is DevOps Mastery, which teaches methods for rapid implementation in software development. Unfortunately, this does not solve the problem, because the main issue is a lack of specialised skills that can only rarely be addressed by an apprenticeship or retraining. As a software developer today, you need to have developed a very specific mindset and be able to work on solutions at the highest level, and this usually requires a university degree lasting several years.

text: The fact is that competition for these qualified candidates has escalated – not only because of Google and Facebook, but also because, as a direct result of the digitisation of their business models, the majority of industries are seeking the same skills.
## Does this mean that Switzerland has fallen short in its responsibilities?
On the contrary, much has been done in recent years to promote computer science training and advanced specialist training at colleges and universities, and to increase the training budget at Swiss Federal Institutes of Technology. Back in 2011, it also launched an initiative to combat the shortage of skilled workers. Although this initiative has come to an end, the Confederation remains focused on its skilled workforce policy. At the end of the day, however, you cannot force people to become IT specialists.
## Do you now hope to find these people in the Netherlands?
Rotterdam is becoming an attractive location and brings together talent from all over the world. We therefore believe that this is where we will find the professionals we urgently need and which, despite our best efforts and repeated job advertisements, we have been unable to find in Switzerland.
We initially plan to recruit forty people at the DevOps Center Rotterdam and evaluate the experience to determine the further course of the project. If successful, we would then continue the recruitment drive, potentially increasing this number to 200 if required. We are under no illusions, however, of the competition we also face here in attracting talent, so we must ensure that the package we are offering is suitably appealing.
## Does that mean you are no longer looking within Switzerland?
On the contrary, we will continue to do everything within our power to develop our in-house employees and also to ensure that Swisscom remains attractive to local talent. There are still lots of very interesting roles advertised at www.swisscom.ch/jobs for example.
## Related literature
* __
ICT-Fachkräftesituation: Bedarfsprognose 2026
Institut für Wirtschaftsstudien Basel 2018 (PDF file, 4 MB)
* __
Strategies to combat the skills shortage
Credit Suisse Group AG 2017 (PDF file, 1 MB)
* __
Swiss Skills Shortage Index. Q1 2018
The Adecco Group (PDF file, 1 MB)
* __
Schlussbericht zur Fachkräfteinitiative
Bericht des Bundesrates 2018 (PDF file, 1 MB)
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### Subscribe to news
Subscribe to our news by e-mail
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers
## Profile
Hans C. Werner is Group Head of Human Resources and has been a member of the Group Executive Board since 2011.

text: Please enable JavaScript for better browser functionality
*
Software Defined Networking SDN
#  “SDN makes new collaboration between IT and business possible”
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Florian Waefler, Head of B2B Offerings at Swisscom, explains why companies should switch to software-defined networking – and what paradigm shifts SDN brings about.
* * *
Text: Hansjörg Honegger, Images: Daniel Brühlmann, 08 january 2018
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Recently, you said that soon nothing would work without a software-defined network (SDN). Isn't that a bit dramatic?
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No. The business is changing extremely quickly, particularly amongst Swisscom’s corporate customers. Conventional processes in the network no longer suffice.
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Florian Waefler, Head of B2B Offerings, Swisscom
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Could you give an example?
* * *
Take one of our customers from western Switzerland with lots of small points of sale as an example. Numerous changes constantly need to be made, with new openings, relocations and closures taking place. Conventional processes can no longer cope with these major location dynamics, in combination with continually changing offerings, without considerable expense. SDN technology represents the answer to this problem.
* * *
You mentioned corporate customers and their complex processes. In their case, switching to SDN seems obvious. Why should a medium, or even a small business, make the switch?
* * *
They will also be able to benefit from increased flexibility and streamlined processes. But that’s just one side of it. SDN technology makes our offering highly modular. In short, we have kept the base module component (with the access) for each location separate from the service component, by that I mean, the associated services (such as office networking, Internet, security, public WLAN, PBX, VolP and TV). The customer can opt for any combination of components, and add or remove them, which naturally makes them more efficient. This type of efficiency can be seen throughout entire SDN offering. The customer can organise their network and services extremely flexible over the dashboard – and that, all in real time.
Swisscom is one of the first providers in the world to massively invest in the telco cloud and can offer its customers virtualised services. This guarantees that new and existing services will go hand in hand. Enterprise Connect allows network service functions to be adjusted at the touch of a button. The new service will first be available for smaller network locations.
Find out more
* * *
“The main advantage of SDN lies in its agility.”
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So, money isn’t the main motivation for switching to SDN?
* * *
That’s right. The main advantage of SDN lies in its agility. For example, a new location can be accessed in 3 or 4 days, and a new service within minutes. That used to take weeks.
* * *
That’s a doubtful advantage: it usually takes months to get a location up and running. The planning for the network is not of so much consequence as a part of it. Could you provide a few more examples?
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text: * * *
That’s right. The main advantage of SDN lies in its agility. For example, a new location can be accessed in 3 or 4 days, and a new service within minutes. That used to take weeks.
* * *
That’s a doubtful advantage: it usually takes months to get a location up and running. The planning for the network is not of so much consequence as a part of it. Could you provide a few more examples?
* * *
We have lots of customers who update the software on their workstations centrally and require extra bandwidth when they do so. The agility lies in the fact that the customer can pre-order the bandwidth they need for a specific date, and only pay for the time used. Or perhaps they want to integrate an external partner. The customer goes to the dashboard and makes the appropriate firewall settings, which are then ready in a few minutes.
* * *
In specific terms, that means that the network administrators have a lot of process-oriented work to do. They have to know which processes have an impact on the network and convert that knowledge into specific instructions.
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Absolutely. It doesn't just affect the network administrators, however, but also the marketing and business departments, since they have to formulate the requirements.
* * *
Does that mean there will be greater cooperation between departments that had little to do with one another previously?
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Yes, that is changing significantly at the moment. Today, marketing experts order an app or service and the IT department turns it into reality. They no longer ask if it would actually be possible first. That is subject to both groups talking to each other in detail, of course.
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Are we ultimately talking about a paradigm shift in how people work with and in a network?
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That is precisely how I see it. The network and services are increasingly becoming powerful enablers for business processes.
* * *
Do the customers know that?
* * *
No, in the end, not all customers are aware of this. Often, the financial aspect is the main factor. However, most customers very quickly notice that SDN changes much more than just the figures in the budget.
* * *
The fact is, though, that network infrastructure is very expensive. In purely financial terms, is it really worth switching to SDN?
* * *
That’s a valid question. All technology comes to the end of its useful life. That represents the perfect opportunity to think about switching, particularly when a WAN, LAN or WLAN is concerned. Whether it pays off financially need to be clarified in detail, of course. If the customer maintains a network department, the TCO (total cost of ownership) will certainly be a topic.
* * *
Can customers who want to source their infrastructure and the services they need from the cloud still do without SDN?
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text: * * *
Can customers who want to source their infrastructure and the services they need from the cloud still do without SDN?
* * *
Yes, they can. But, then again, it is already clear that Swisscom is going to interleave its SDN and cloud services. In the next few months, it will already be possible to establish a cloud connection directly from an SDN dashboard. With an optional firewall in between, of course. Our network solution is a central hub, which combines all of Swisscom’s platforms and those from other providers.
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So, let’s be specific here. Once the network infrastructure has reached the end of its useful life, what can the customer expect?
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First, we take a look at the entire infrastructure with the customer, including the hidden costs which also have to be taken into account, so that we can make a serious evaluation.
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What is the scale of a project like that?
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It depends on whether they are already a Swisscom customer. Thanks to the hub I mentioned above, our customers can use new and existing services simultaneously without any problems, even if they are not on the same network. That guarantees a seamless migration to SDN.
* * *
The issue of security is an increasingly important topic in the network. Are there any customers who are afraid of losing control of their data as a result of SDN?
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Yes, we have already had these discussions. The question every customer has to ask is, “What can I do better than the security experts at Swisscom?” We employ people who know the topic in depth and deal with nothing else. Most companies normally can't afford staff like that.
* * *
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Let’s take a look at the future: where will SDN be in 5 years’ time?
* * *
When it comes to WANs, SDN is already a mature technology. The technology is not yet widely used in LANs. Compared to the international competition, Swisscom is already very far advanced, but there is still room to grow. For example, there are no SDN standards for LANs. For example, combining two SDN networks if both have different facilitators is very complicated.
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When will the standard be introduced?
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That is likely to take two or three years.
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Why is SDN technology for WANs so much further advanced than for LANs?
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It’s partly because WANs are typically a provider service. Furthermore, SDL technology offered huge cost-saving potential from the outset, particularly for WANs. Today, a customer can operate an Internet link between two locations in parallel to the expensive MPLS link. With SDN, the customer controls what data flows over what line. This ability to optimise drives the development of SDN for WANs forward.
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SDN – Software-defined networking
#### Würth ITensis: More independent, thanks to SDN
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SDN – Software-defined networking
#### Würth ITensis: More independent, thanks to SDN
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Software-defined networking

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SDN – Software-defined networking
#### Würth ITensis: More independent, thanks to SDN
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SDN – Software-defined networking
#### Würth ITensis: More independent, thanks to SDN
* * *
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Software-defined networking
#### Why there is no getting around software-defined networking
* * *
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Software-defined networking
#### Why there is no getting around software-defined networking
* * *
* * *
Interview with Marcel Walker, Head of Network & Cloud
#### Multiple clouds are the new standard
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Interview with Marcel Walker, Head of Network & Cloud
#### Multiple clouds are the new standard
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Mario Gurschler
* Our authors
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# Mario Gurschler
## Senior Product Manager
Swisscom AG
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## More articles by Mario
Security
Swisscom und andere killen das Passwort. Und das ist auch gut so!
Mario Gurschler
##
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## Follow your interests
Explore a subject of your choice.
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text: # blue Kids Mobile
for children and young people under 16
* **Calls and SMS** : Unlimited in Switzerland
* **Mobile data in Switzerland** : 5 GB of fast surfing per month, followed by unlimited surfing at reduced speeds
* **Worldwide monthly allowance** : 30 minutes of calls, 300 MB data, 30 SMS
I have Swisscom internet
Price per month
_​_ 14.90
Price per month
19.90
## Details of the blue Kids Mobile subscription
for children and young people under 16
**General**
#####  Activation from 59.90 free
Online only
#####  12 months minimum contract period
Unless you also select a device with instalment payment of 24 months.
#####  Notice period
2 months to end of month
#####  All Swisscom subscriptions are climate-neutral
without additional costs for you
**Payment methods**
#####  Credit card
Mastercard, Visa and American Express are accepted.
#####  Swisscom invoice
As an existing customer, you can pay for your order using your Swisscom bill.
#####  Twint
You can transfer the invoice amount directly from your account using the TWINT app.
#####  Postfinance
Pay for your products conveniently with your PostFinance e-finance account.
**More details**
#### In Switzerland
**Telephony** Calls to the mobile and fixed network. Billing is in 60-second increments.
* Calls to all Swiss networks included Applies to standard calls and video telephony to all mobile and fixed networks in Switzerland and Liechtenstein. Excludes value-added services and special numbers.
* 0840 / 0842 / 0844 / 0848 – max. 8.1 Rp. per minute
* 0900 / 0901 / 0906 – not available
* Incoming calls are free of charge
* Calls to EU/UK, USA, Canada – 0.60 per minute EU/UK, USA, Canada: Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (without overseas territories e.g. French Guyana, Guadeloupe, Martinique, Reunion, etc.), Germany, Gibraltar, Great Britain, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxemburg, Malta, Monaco, Norway, The Netherlands (without overseas territories), Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Ukraine, USA (including Alaska and Hawaii, but not including US territories/insular areas), Vatican
* Calls to Country Group 2 – 0.80 per minute Australia (without Norfolk and Macquaire Island), Israel, Japan, Mexico, New Zealand, South korea, Taiwan
* Calls to Country Group 3 – 1.20 per minute Albania, Algeria, Argentina, Bahamas, Belarus, Bosnia-Herzegovina, Brazil, Chile, China, Columbia, Costa Rica, Dominican Republic, Ecuador, Egypt, Hong Kong, Indonesia, Kosovo, Libya, Macedonia, Malaysia, Moldova, Montenegro, Morocco, Palestine, Peru, Philippines, Russian Federation, Serbia, Singapore, South Africa, Sri Lanka, Thailand, Tunisia, Turkey, Venezuela
* Calls to all other countries – 2.00 per minute Benin, Bolivia, Cameroon, Cape Verde, Congo (Republic of the Congo), Congo (Democratic Republic), Cuba, East Timor, Ghana, Guadeloupe, Guatemala, Haiti, India, Jamaica, Jordan, Kenya, Lebanon, Madagascar, Mauritius, Nigeria, Pakistan, Paraguay, Saudi Arabia, Syria, Tanzania, Togo, Uruguay, United Arab Emirates, Vietnam, Zimbabwe
* Calls to all other countries – 4.00 per minute
**SMS**
* Send unlimited SMS in Switzerland Excludes paid SMS services.
* Incoming SMS free of charge
**Data**
* 5 GB of fast surfing per month, followed by unlimited surfing at reduced speeds

text: * Calls to all other countries – 4.00 per minute
**SMS**
* Send unlimited SMS in Switzerland Excludes paid SMS services.
* Incoming SMS free of charge
**Data**
* 5 GB of fast surfing per month, followed by unlimited surfing at reduced speeds
* Fast: 100 Mbit/s download, 50 Mbit/s upload
* Reduziert: 128 Kbit/s Download, 128 Kbit/s Upload
128 Kbit/s is usually sufficient for sending WhatsApp messages, using the SBB app or GPS tracking. A data volume of 5 GB is sufficient for average use for approx. 1 month, provided that you mostly use WLANs when out and about.
More tips on how to surf with 5 GB of data.
**Further prices**
* No charge for call forwarding to your own COMBOX®
* Call forwarding to the mobile or fixed network included Switzerland and Principality of Liechtenstein
#### Outside of Switzerland
**Telephony**
* 30 min. calls from abroad to world 1, world 2 or rest of the world included
* Incoming and outgoing calls in EU/UK – 0.40 per minute
* Incoming and outgoing calls in World 1 – 1.50 per minute
* Incoming and outgoing calls in World 2 – 2.50 per minute
* Incoming and outgoing calls in Rest of the World – 3.– per minute
**SMS**
* 30 SMS send from abroad included
* Send SMS from EU/UK countries for 0.27 per message
* Send SMS from other countries for 0.40 per message
* Receive free SMS worldwide
**Data**
* 300 MB data volume abroad
* Data packages from 14.90 / 12 months valid
Show more data packages(opens in new tab)
**Options**
#### Multi Device option
With the Multi Device option, you can use your subscription to surf on up to 10 additional devices and make calls with the same telephone number.
Find out more(opens in new tab)
#### Callfilter and number blocking
The free Callfilter stops calls from suspicious call centres by blocking numbers that meet specific criteria.
Find out more(opens in new tab)

text: #  blue TV on multiple devices
On this page:
How to watch blue TV on different TVs and mobile devices, like phones or tablets.
* ​Watch blue TV: number of devices
* Using blue TV at the same time
##  Watch blue TV: number of devices
The Multiroom Max option lets you use your blue TV S/M/L/XL subscription on up to 5 TVs (Swisscom TV-Box, Apple TV 4K or smart TV). You can also watch TV on up to 5 additional mobile devices (smartphones, tablets or laptops). max. 3 device changes within 90 days
You can also watch blue TV in a second home. All you need is an Internet subscription and the Multiroom Max option.
Find out more
##  Using blue TV at the sametime
To prevent abuse, there are some restrictions on how many devices you can use to access blue TV content at the same time.
###  blue TV S/M/L/XL
You can watch blue TV on up to 5 TVs at the same time (Swisscom TV-Box, Apple TV 4K or smart TV). The following restrictions apply to additional mobile devices (smartphones, tablets, laptops):
| **TV S/M** | **TV L/XL**
---|---|---
**Live TV** |  3 Only 2 additional devices for: language packages, top packages (inOne) / HD language packages (Vivo) |  5 Only 2 additional devices for: language packages, top packages (inOne) / HD language packages (Vivo)
**blue Sport** | 1 | 1
**blue Play, Doku, Max
& Premium** | 2 | 2
**Videos (rent/purchase)** | 1 | 1
###  blue TV Air
You can only watch blue TV on mobile devices, a smart TV or Apple TV 4K. The following restrictions apply to the number of devices you can use for viewing at the same time:
| **TV Air free** | **TV Air**
---|---|---
**Live TV** | 1 |  2 With a third-party provider box, Live TV from blue TV is only available for the channels included in the packages.
**blue Sport** | 1 | 1
**blue Play, Doku, Max
& Premium** | 1 | 2
**Videos (rent/purchase)** | 1 | 1
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
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###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: #  Call centre solutions
We would be pleased to help you find the best solution for your company.
Contact us.
An SME expert will call you back within a few seconds
* Reduce costs: Through automated dialogue
* No queues: Caller is directed
* Permanent availability: The computer’s voice never sleeps
###  Optimise your quality
As the person responsible for a call centre or customer service, you want to guarantee and constantly optimise service quality. You want to work together with your employees to analyse and improve your communication with customers. Voice Recording also helps to protect your employees against fraud and threats, and provides evidence where necessary.
How it works:
With the caller’s consent, calls are recorded and stored on a secure server. The audio files are available to you on the customer extranet as early as the next day. Voice Recording provides you with a network-based service for recording calls, with no investment costs and with sufficient platform resources.
###  Your benefits at a glance
* Individual structuring of dialogue prior to recording
* Recording of incoming calls with caller‘s consent
* Unlimited recording length per call
* Unlimited number of calls recorded simultaneously
* Secure customer extranet access for downloading audio files and accessing daily or monthly statistics
* Recorded calls stored for 3 months
###  Do you have questions? We are glad to be here for you.
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

text: #  Discover our attractive mobile subscriptions for your SME
The best mobile network in Switzerland is now 100% climate-neutral.
Teststicker
Enterprise Mobile
####  Europe advanced
##### Mobile data
unlimited within Switzerland and EU/Western Europe
100 MB/month for zones not covered by the subscription
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Telephony
unlimited within and between Switzerland and EU/Western Europe
##### Multi Device
included, surf and call on up to 3 additional devices Option to extend to include 2 additional devices at a cost of 5.– per device per month.
##### Price per month
### _​_ 70.–
for 6 months, then 100.–/month
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Bestseller
Enterprise Mobile
####  Europe
##### Mobile data
unlimited within Switzerland and EU/Western Europe
100 MB/month for zones not covered by the subscription
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Telephony
unlimited within Switzerland, EU/Western Europe and from EU/Western Europe to Switzerland
##### Multi Device
included, surf and call on one additional device Option to extend to include 4 additional devices at a cost of 5.– per device per month.
##### Price per month
### _​_ 50.–
for 6 months, then 80.–/month
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Enterprise Mobile
####  Swiss
##### Mobile data
unlimited within Switzerland
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Telephony
unlimited within Switzerland
##### Multi Device
included, surf and call on one additional device Option to extend to include 4 additional devices at a cost of 5.– per device per month.
##### Price per month
### 65.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Teststicker
Enterprise Mobile
####  Global
##### Mobile data
unlimited within Switzerland, EU/Western Europe and leading business countries
100 MB/month for zones not covered by the subscription
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Telephony
unlimited within and between Switzerland, EU/Western Europe and leading business countries
##### Multi Device
included, surf and call on up to 5 additional devices
##### Price per month
### _​_ 170.–
for 6 months, then 200.–/month
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.

text: ##### Telephony
unlimited within and between Switzerland, EU/Western Europe and leading business countries
##### Multi Device
included, surf and call on up to 5 additional devices
##### Price per month
### _​_ 170.–
for 6 months, then 200.–/month
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Enterprise Mobile
####  Intercontinental
##### Mobile data
unlimited within Switzerland, EU/Western Europe, USA and Canada
100 MB/month for zones not covered by the subscription
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Telephony
unlimited within and between Switzerland, EU/Western Europe, USA and Canada
##### Multi Device
included, surf and call on up to 3 additional devices Option to extend to include 2 additional devices at a cost of 5.– per device per month.
##### Price per month
### _​_ 115.–
for 6 months, then 145.–/month
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Enterprise Mobile
####  Europe light
##### Mobile data
5 GB/month within Switzerland and EU/Western Europe
##### Speed
up to 200 Mbit/s, including 5G
##### Telephony
unlimited within Switzerland, EU/Western Europe and from EU/Western Europe to Switzerland
##### Multi Device
flexible, can be added as an option Option to add surfing and calls on up to 5 additional devices at a cost of 5.– per device.
##### Price per month
### 50.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Enterprise Mobile
####  Swiss light
##### Mobile data
3 GB/month within Switzerland
##### Speed
up to 200 Mbit/s, including 5G
##### Telephony
unlimited within Switzerland
##### Multi Device
flexible, can be added as an option Option to add surfing and calls on up to 5 additional devices at a cost of 5.– per device.
##### Price per month
### 30.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Bestseller
Enterprise Mobile
####  Europe
##### Mobile data
unlimited within Switzerland and EU/Western Europe
100 MB/month for zones not covered by the subscription
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Telephony
unlimited within Switzerland, EU/Western Europe and from EU/Western Europe to Switzerland
##### Multi Device

text: Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Bestseller
Enterprise Mobile
####  Europe
##### Mobile data
unlimited within Switzerland and EU/Western Europe
100 MB/month for zones not covered by the subscription
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Telephony
unlimited within Switzerland, EU/Western Europe and from EU/Western Europe to Switzerland
##### Multi Device
included, surf and call on one additional device Option to extend to include 4 additional devices at a cost of 5.– per device per month.
##### Price per month
### _​_ 50.–
for 6 months, then 80.–/month
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Teststicker
Enterprise Mobile
####  Europe advanced
##### Mobile data
unlimited within Switzerland and EU/Western Europe
100 MB/month for zones not covered by the subscription
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Telephony
unlimited within and between Switzerland and EU/Western Europe
##### Multi Device
included, surf and call on up to 3 additional devices Option to extend to include 2 additional devices at a cost of 5.– per device per month.
##### Price per month
### _​_ 70.–
for 6 months, then 100.–/month
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Enterprise Mobile
####  Swiss
##### Mobile data
unlimited within Switzerland
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Telephony
unlimited within Switzerland
##### Multi Device
included, surf and call on one additional device Option to extend to include 4 additional devices at a cost of 5.– per device per month.
##### Price per month
### 65.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Teststicker
Enterprise Mobile
####  Global
##### Mobile data
unlimited within Switzerland, EU/Western Europe and leading business countries
100 MB/month for zones not covered by the subscription
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Telephony
unlimited within and between Switzerland, EU/Western Europe and leading business countries
##### Multi Device
included, surf and call on up to 5 additional devices
##### Price per month
### _​_ 170.–
for 6 months, then 200.–/month
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Enterprise Mobile

text: ##### Multi Device
included, surf and call on up to 5 additional devices
##### Price per month
### _​_ 170.–
for 6 months, then 200.–/month
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Enterprise Mobile
####  Intercontinental
##### Mobile data
unlimited within Switzerland, EU/Western Europe, USA and Canada
100 MB/month for zones not covered by the subscription
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Telephony
unlimited within Switzerland and between Switzerland, EU/Western Europe, USA and Canada
##### Multi Device
included, surf and call on up to 3 additional devices Option to extend to include 2 additional devices at a cost of 5.– per device per month.
##### Price per month
### _​_ 115.–
for 6 months, then 145.–/month
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Enterprise Mobile
####  Europe light
##### Mobile data
5 GB/month within Switzerland and EU/Western Europe
##### Speed
up to 200 Mbit/s, including 5G
##### Telephony
unlimited within Switzerland, EU/Western Europe and from EU/Western Europe to Switzerland
##### Multi Device
flexible, can be added as an option Option to add surfing and calls on up to 5 additional devices at a cost of 5.– per device per month.
##### Price per month
### 50.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Enterprise Mobile
####  Swiss light
##### Mobile data
3 GB/month within Switzerland
##### Speed
up to 200 Mbit/s, including 5G
##### Telephony
unlimited within Switzerland
##### Multi Device
flexible, can be added as an option Option to add surfing and calls on up to 5 additional devices at a cost of 5.– per device per month.
##### Price per month
### 30.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
1. Europe
2. Europe advanced
3. Swiss
4. Global
5. Intercontinental
6. Europe light
7. Swiss light
Bestseller
Enterprise Mobile
####  Data Swiss
##### Mobile data
unlimited within Switzerland
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Price per month
### 49.–

text: Order directly in My Swisscom Business
Order now
Subscription details
1. Europe
2. Europe advanced
3. Swiss
4. Global
5. Intercontinental
6. Europe light
7. Swiss light
Bestseller
Enterprise Mobile
####  Data Swiss
##### Mobile data
unlimited within Switzerland
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Price per month
### 49.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Enterprise Mobile
####  Data Swiss light
##### Mobile data
1.5 GB/month within Switzerland
##### Speed
up to 200 Mbit/s, including 5G
##### Price per month
### 10.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Enterprise Mobile
####  Data Swiss
##### Mobile data
unlimited within Switzerland
##### Speed
Premium Speed: up to 2 Gbit/s, including 5G
##### Price per month
### 49.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
Bestseller
Enterprise Mobile
####  Data Swiss light
##### Mobile data
1.5 GB/month within Switzerland
##### Speed
up to 200 Mbit/s, including 5G
##### Price per month
### 10.–
In addition, enjoy the 15% SME benefit Benefit from a long-term 15% discount on all Enterprise Mobile subscriptions in your company in combination with InOne SME office or Smart Business Connect. The discount is deducted automatically.
Order directly in My Swisscom Business
Order now
Subscription details
1. Data Swiss
2. Data Swiss light
####  Any questions? Don't hesitate to contact us.
Prefer to give us a call?
0800 055 055
Contact us in writing
###  Subscription details
#### Details and tariffs
All prices in CHF including VAT.
You can find all the details and tariffs for our Enterprise Mobile subscriptions here(opens in new tab).
#### Speed
All Premium Speed subscriptions have a 2 Gbit/s upload and download speed. The Enterprise Mobile Europe light, Swiss light and the Enterprise Mobile Data Swiss light with a download speed of 200 Mbit/s achieve an upload speed of 100 Mbit/s.
If more than 60 GB is used in Switzerland per month, the max. upload & download data speed is reduced to 0.5 Mbit/s. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again, national data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab).

text: If more than 60 GB is used in Switzerland per month, the max. upload & download data speed is reduced to 0.5 Mbit/s. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again, national data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab).
If more than 40 GB is used abroad per month, the max. data speed is reduced to 0.2 Mbit/s download and 0.1 Mbit/s upload. Use remains unlimited and will not incur additional charges. To access the maximum subscription speed again while travelling abroad, data packages are available to purchase. Data packages can be added by the end user in cockpit.swisscom.ch(opens in new tab) while travelling abroad.
#### Free data volume
Enterprise Mobile Europe, Europe advanced, Intercontinental and Global subscriptions include 100 MB of free data per month for zones not included in the subscription.
#### Roaming zones by country
Neighbours (neighbouring countries)
Germany, France, Italy, Austria
Europe (EU/Western Europe)
Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Isles, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Ukraine, United Kingdom
Global (leading business countries)
Alaska (USA), Albania, Algeria, Argentina, Armenia, Azerbaijan, Australia, Bahrain, Belarus, Bosnia & Herzegovina, Brazil, Canada, Chile, China, Columbia, Ecuador, Egypt, Fiji, French Polynesia, Georgia, Ghana, Hawaii (USA), Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kosovo, Kuwait, Macao, Malaysia, Mexico, Moldova, Montenegro, Morocco, Nauru, New Zealand, North Macedonia, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, Sri Lanka, St. Croix (US), St. John (US), St. Thomas (US), South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay, USA
Global plus
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bonaire, Botswana, British Virgin Islands, Brunei, Cambodia, Cameroon, Cape Verde, Cayman Islands, Congo (Brazzaville, Kinshasa), Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, French Guyana, Gabon, Greenland, Grenada, Guadeloupe (FR), Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iran, Ivory Coast, Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Lesotho, Mali, Martinique (FR), Mauritius, Mayotte (FR), Mongolia, Monserrat, Mozambique, Myanmar, Nepal, Nicaragua, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Reunion (FR), Rwanda, Saba (NL), Samoa, Senegal, Sierra Leone, Solomon Island, St. Barthélemy (FR), St. Eustatius (NL), St. Kitts & Nevis, St. Lucia, St. Maarten (NL), St. Martin (FR), St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Tajikistan, Tanzania, Tonga, Trinidad & Tobago, Tunisia, Turks & Caicos, Uganda, Uzbekistan, Vanuatu, Venezuela, Vietnam, Zambia
Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi1, Central African Republic, Chat, Djibouti1, East Timor1, Ethiopia, Equatorial Guinea, Gambia, Guam1, Iraq, Lebanon, Liberia1, Libya1, Madagascar, Malawi, Mauritania, Namibia1, New Caledonia1, Niger, Togo, Yemen, Zimbabwe
Calls only: Cook Islands, Comoros, Falkland Islands, Maldives, Palau, São Tomé & Príncipe, Somalia, South Sudan, Syria, Turkmenistan

text: Rest of the world
Afghanistan, Angola, Bhutan, Burkina Faso, Burundi1, Central African Republic, Chat, Djibouti1, East Timor1, Ethiopia, Equatorial Guinea, Gambia, Guam1, Iraq, Lebanon, Liberia1, Libya1, Madagascar, Malawi, Mauritania, Namibia1, New Caledonia1, Niger, Togo, Yemen, Zimbabwe
Calls only: Cook Islands, Comoros, Falkland Islands, Maldives, Palau, São Tomé & Príncipe, Somalia, South Sudan, Syria, Turkmenistan
1In this country, data transfer abroad is charged at the price for special countries 99.90/10 MB (valid for 365 days).
#### International Calls
The option International Calls includes unlimited calls from Switzerland to the EU/Western Europe, USA and Canada.
* For Enterprise Mobile Intercontinental and Global subscriptions this option is included by default.
* For Enterprise Mobile Europe, Europe light and Swiss subscriptions this option is available for 20.- per month.
* Order International Calls in My Swisscom Business now
#### Multi Device
Surf and make calls with the same number on up to 5 additional devices. The Multi Device option lets you use your tablets, smartwatches, laptops and other additional devices with your mobile subscription. Benefit from additional devices included in the following subscriptions:
* Enterprise Mobile Swiss and Europe: 1 additional device included
* Enterprise Mobile Europe advanced and Intercontinental: 3 additional devices included
* Enterprise Mobile Global: 5 additional devices included
The Multi Device option is also available as a flexible add-on.
Price per month:
Multi Device for 1 additional device: 5.–
Multi Device for 2 additional devices: 10.–
Multi Device for 3 additional devices: 15.–
Multi Device for 4 additional devices: 20.–
Multi Device for 5 additional devices: 25.–
* Order Multi Device in My Swisscom Business now
#### COMBOX®
With a personal COMBOX® announcement, your customers can contact you, even if you are unable to take a call personally.
The Enterprise Mobile subscription includes a free COMBOX® pro package with extended storage space, SMS and e-mail forwarding worth 5.–/mo.
* More about COMBOX®
#### How climate-neutral subscriptions work
Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet-Boxes, TV-Boxes, WLAN-Boxes and smartphones).
The Swisscom network is climate-neutral: Swisscom has been operating its entire network using 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.

text: Devices are climate-neutral: Swisscom’s own products such as Internet-Boxes and TV-Boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We don’t produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects at the same level elsewhere. Swisscom supports various recognised climate protection projects.
* Learn more
###  Additional offer terms
#### Promotion conditions
New Enterprise Mobile Europe subscriptions cost CHF 50.–/mo. for the first 6 months (80.–/mo. thereafter), CHF 38.–/mo. including the SME benefit (68.–/mo. thereafter)
New Enterprise Mobile Europe advanced subscriptions cost CHF 70.–/mo. for the first 6 months (100.–/mo. thereafter), CHF 55.–/mo. including the SME benefit (85.–/mo. thereafter).
New Enterprise Mobile Intercontinental subscriptions cost CHF 115.–/mo. for the first 6 months (145.–/mo. thereafter), CHF 93.25/mo. including the SME benefit (123.25/mo. thereafter).
New Enterprise Mobile Global subscriptions cost CHF 170.–/mo. for the first 6 months (200.–/mo. thereafter), CHF 140.–/mo. including the SME benefit (170.–/mo. thereafter).
* Minimum contract period: 24 months
* Activation fee: CHF 59.90
* Cannot be combined with other subscription promotions
#### Volume pricing
| 1-2
subscriptions | 3-9
subscriptions | 10-19 subscriptions
| 20-49 subscriptions
---|---|---|---|---
Enterprise Mobile Data Swiss light | 10.— | 9.80 | 9.60 | 9.—
Enterprise Mobile Swiss light | 30.— | 29.60 | 29.20 | 28.80
Enterprise Mobile Data Swiss | 49.— | 47.— | 45.— | 43.—
Enterprise Mobile Europe light | 50.— | 49.50 | 49.— | 48.50
Enterprise Mobile Swiss | 65.— | 64.— | 63.— | 62.—
Enterprise Mobile Europe | 80.— | 79.— | 78.— | 77.—
Enterprise Mobile Europe advanced | 100.— | 99.— | 97.— | 95.—
Enterprise Mobile Intercontinental | 145.— | 143.— | 140.— | 138.—
Enterprise Mobile Global | 200.— | 196.— | 192.— | 187.—
| Enterprise Mobile Data Swiss light
---|---
1-2
subscriptions | 10.—
3-9
subscriptions | 9.80
10-19 subscriptions
| 9.60
20-49 subscriptions
| 9.—
| Enterprise Mobile Swiss light
---|---
1-2
subscriptions | 30.—
3-9
subscriptions | 29.60
10-19 subscriptions
| 29.20
20-49 subscriptions
| 28.80
| Enterprise Mobile Data Swiss
---|---
1-2
subscriptions | 49.—
3-9
subscriptions | 47.—
10-19 subscriptions
| 45.—
20-49 subscriptions
| 43.—
| Enterprise Mobile Europe light
---|---
1-2
subscriptions | 50.—
3-9
subscriptions | 49.50
10-19 subscriptions
| 49.—
20-49 subscriptions
| 48.50
| Enterprise Mobile Swiss
---|---
1-2
subscriptions | 65.—
3-9
subscriptions | 64.—
10-19 subscriptions
| 63.—
20-49 subscriptions
| 62.—
| Enterprise Mobile Europe
---|---
1-2
subscriptions | 80.—
3-9
subscriptions | 79.—
10-19 subscriptions
| 78.—
20-49 subscriptions
| 77.—
| Enterprise Mobile Europe advanced
---|---
1-2
subscriptions | 100.—
3-9
subscriptions | 99.—
10-19 subscriptions
| 97.—
20-49 subscriptions
| 95.—
| Enterprise Mobile Intercontinental
---|---
1-2
subscriptions | 145.—
3-9
subscriptions | 143.—
10-19 subscriptions
| 140.—
20-49 subscriptions
| 138.—
| Enterprise Mobile Global
---|---
1-2
subscriptions | 200.—
3-9
subscriptions | 196.—
10-19 subscriptions
| 192.—
20-49 subscriptions
| 187.—

text: ---|---
1-2
subscriptions | 80.—
3-9
subscriptions | 79.—
10-19 subscriptions
| 78.—
20-49 subscriptions
| 77.—
| Enterprise Mobile Europe advanced
---|---
1-2
subscriptions | 100.—
3-9
subscriptions | 99.—
10-19 subscriptions
| 97.—
20-49 subscriptions
| 95.—
| Enterprise Mobile Intercontinental
---|---
1-2
subscriptions | 145.—
3-9
subscriptions | 143.—
10-19 subscriptions
| 140.—
20-49 subscriptions
| 138.—
| Enterprise Mobile Global
---|---
1-2
subscriptions | 200.—
3-9
subscriptions | 196.—
10-19 subscriptions
| 192.—
20-49 subscriptions
| 187.—
All prices per month in CHF, incl. VAT.
#### Conditions for switching subscriptions
Conditions for the current Enterprise Mobile subscriptions.
General:
* With Enterprise Mobile subscriptions, you cannot switch to a subscription with a lower monthly fee within the first 30 days of signing the contract. This period also applies after switching to a subscription with a higher monthly fee.
* If the customer still wishes to switch to a less expensive subscription within the 30-day period, they will incur a charge of CHF 150.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
NB: The 30-day period is calculated on the basis of the active (non-suspended) days.
Additional conditions when purchasing a discounted device:
* If the customer benefits from a device discount from Swisscom as part of a mobile contract, they cannot switch to a subscription with a lower monthly fee for at least 6 months.
* If the customer wishes to switch to a less expensive subscription within the 6 months, they will incur a charge of CHF 200.–.
* You can switch to a subscription with a higher monthly fee free of charge at any time.
#### Fair Use Policy
The connections are intended for customary commercial and average private communication between business customers.
For subscriptions with unlimited data volumes, excessive use will be defined as exceeding the following monthly limits (additionally purchased data packages are not taken into account):
* National data volumes in excess of 60 GB;
* Roaming data volume in excess of 40 GB greater;
* National voice communication in excess of 10,000 minutes;
* International and roaming voice communication in excess of 2,500 minutes;
* SMS in excess of 10,000 units.
Abusive use includes in particular (but is not restricted to):
* The forwarding of Swisscom services by Customers to third parties or for other purposes, e.g. reselling or using connections for GSM gateways (router, hotspots);
* Using the connections for machine-to-machine, direct inward dialling and permanent connections, monitoring applications or static use;
* exclusive use abroad of the subscription

text: * SMS in excess of 10,000 units.
Abusive use includes in particular (but is not restricted to):
* The forwarding of Swisscom services by Customers to third parties or for other purposes, e.g. reselling or using connections for GSM gateways (router, hotspots);
* Using the connections for machine-to-machine, direct inward dialling and permanent connections, monitoring applications or static use;
* exclusive use abroad of the subscription
Swisscom may, at its own discretion, monitor the Customer’s use at the level of the individual connection (connection/telephone number with all associated (e)SIMs cards) in terms of the types of traffic contained in the relevant subscription. Swisscom will reserve the right to notify the Customer and/or the respective end user of any excessive or abusive use, while at the same time initiating suitable and appropriate measures to prevent any excessive or abusive use of the affected connections, reduce the speed, discontinue service provision or limit it to the maximum permitted volume.
#### Previous mobile subscriptions
All previous mobile subscriptions at a glance.
* Go to overview
#### Additional contractual terms and conditions
* Special Conditions Mobile Communications
* General terms and conditions of Swisscom for business customers
400.– geschenkt
##  Options and additional services
Extend your mobile subscription with the right options and additional services for you.
__ Discover products
400.– geschenkt
##  Smartphones and tablets
Order your smartphone or tablet at the same time as your subscription.
__ Go to My Swisscom Business
400.– geschenkt
##  Switch to Swisscom
It is easy to switch to Swisscom.
__ Find out more

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# Event ICT
The lifeblood of your live communications
Whether a temporary Internet connection for a village festival, or a highly complex and secure event network for a major event. Always connected, anytime, anywhere. In addition, the right rental material: from pre-configured smartphones to SIM cards. To make your event a guaranteed success.
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Event internet & telephony
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Temporary internet and telephone access for events.
Individually configurable.
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Event internet & telephony
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Temporary internet and telephone access for events.
Individually configurable.
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Event network
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WiFi and other networks for limitless communication.
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Event network
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WiFi and other networks for limitless communication.
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Mobile Event Solutions
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Uncomplicated solution for Internet and telephony. As a package with smartphone/hotspot or only with SIM card.
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Mobile Event Solutions
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Uncomplicated solution for Internet and telephony. As a package with smartphone/hotspot or only with SIM card.
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Extended WLAN
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A user-friendly and professional solution for the WiFi network at your event when the WiFi function of your router reaches its capacity limits.
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Extended WLAN
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A user-friendly and professional solution for the WiFi network at your event when the WiFi function of your router reaches its capacity limits.
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International Event ICT
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From solution design to project management and on-site monitoring, we provide world-class ICT integration and operations for your international event.
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International Event ICT
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From solution design to project management and on-site monitoring, we provide world-class ICT integration and operations for your international event.
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References
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* Switzerland Connected
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An experiment that has never been done before this way. Musicians from all over Switzerland met virtually on the 13 January 2021 to sing the song "Denkmal" by BLAY via video chat. They were all separately distributed at different locations ( Bellinzona, Montreux, Klosters, Zurich, Bern and Volketswil ). The big challenge here was that in the first step, everyone should be able to sing together synchronously.
More
Fan Wall Adelboden
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On the road, on the ski slope, from home or even in the cheese dairy. Fans, friends and families from all over the world were able to be part of the 2021 World Cup in Adelboden in a very unique way. On a large fan screen in the finish area, videos sent in or live broadcasts from spectators cheering on the ski athletes.
More
* UCI Mountain Bike WCC
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The 31st UCI Mountain Bike World Championships took place from 5 to 9 September 2018 in Lenzerheide. This is the fourth time that Switzerland has hosted the major international event. The event was a complete success – both the audience watching at home and those at the event could experience the action up close thanks to the latest technology.
More
Digital Day 2018
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text: More
* UCI Mountain Bike WCC
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The 31st UCI Mountain Bike World Championships took place from 5 to 9 September 2018 in Lenzerheide. This is the fourth time that Switzerland has hosted the major international event. The event was a complete success – both the audience watching at home and those at the event could experience the action up close thanks to the latest technology.
More
Digital Day 2018
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More than 300 free activities in the various areas of digitisation take place at over 12 locations throughout Switzerland. The Digital Day was initiated by digitalswitzerland in 2017. Since then, the aim of the Digital Day has been to bring the digitisation of the Swiss population to life, to stimulate an in-depth debate on this topic and to highlight the opportunities and challenges.
More
* You can find more references on our overview
* * *
Reference overview
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text: #  Your Top Number
Order your Top Number now. You can order your distinctive phone number easily online.
An SME expert will call you back within a few seconds
##  Your advantages
* Simple: Your phone number is easy to remember
* Impressive: A good phone number makes an impression
* Wide selection: Choose from numerous possibilities
##  Top Number - Options and costs
Class | Description | Example | One-off charge per phone number
---|---|---|---
E | Any available number not in class C or D |
031 971 20 30
031 456 78 91
| CHF 100.-
D |
3 double digits
2 identical 2-digit blocks
3 x 2-digit blocks, ascending or descending
Ending with triple zero
|
041 811 77 33
061 772 56 56
071 837 38 39
044 845 30 00
| CHF 200.-
C |
3 identical 2-digit blocks
2 identical 3-digit blocks
2 triple digits
3 identical teens
Ending with 2 hundreds
3 x 3-digit blocks, ascending or descending
3 blocks of identical digits
|
021 762 62 62
031 7 244 244
0 333 451 777
0 316 816 516
052 4 500 600
0 369 370 371
044 333 22 55
| CHF 800.-
B | Ending with 5 or 6 identical numbers | 0 314 666 666 | CHF 10'000.-
A |
Ending with 7 to 9 identical numbers
3 identical blocks
|
0 333 333 333
0 419 419 419
| CHF 30'000.-
Class | E
---|---
Description | Any available number not in class C or D
Example |
031 971 20 30
031 456 78 91
One-off charge per phone number | CHF 100.-
Class | D
---|---
Description |
3 double digits
2 identical 2-digit blocks
3 x 2-digit blocks, ascending or descending
Ending with triple zero
Example |
041 811 77 33
061 772 56 56
071 837 38 39
044 845 30 00
One-off charge per phone number | CHF 200.-
Class | C
---|---
Description |
3 identical 2-digit blocks
2 identical 3-digit blocks
2 triple digits
3 identical teens
Ending with 2 hundreds
3 x 3-digit blocks, ascending or descending
3 blocks of identical digits
Example |
021 762 62 62
031 7 244 244
0 333 451 777
0 316 816 516
052 4 500 600
0 369 370 371
044 333 22 55
One-off charge per phone number | CHF 800.-
Class | B
---|---
Description | Ending with 5 or 6 identical numbers
Example | 0 314 666 666
One-off charge per phone number | CHF 10'000.-
Class | A
---|---
Description |
Ending with 7 to 9 identical numbers
3 identical blocks
Example |
0 333 333 333
0 419 419 419
One-off charge per phone number | CHF 30'000.-
##  Please note
* Availability of Top Numbers in classes A and B is very limited.
* No numbers with 95 to 99 as their last two digits are available.

text: Example | 0 314 666 666
One-off charge per phone number | CHF 10'000.-
Class | A
---|---
Description |
Ending with 7 to 9 identical numbers
3 identical blocks
Example |
0 333 333 333
0 419 419 419
One-off charge per phone number | CHF 30'000.-
##  Please note
* Availability of Top Numbers in classes A and B is very limited.
* No numbers with 95 to 99 as their last two digits are available.
* There is no entitlement to a refund of the amount shown above or any other compensation if the number is revoked following termination of your phone connection or contract, by order of the authorities or for operational or technical reasons (e.g. when you move to a different area code).
* Top Numbers are not transferable.
All prices in CHF including VAT
###  Any questions? We are happy to help
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

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*
#  Added value for you and your customers
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Business Numbers and Voting & Payment Services – in line with your requirements.
You would like to process calls and information efficiently or bill chargeable services easily? You are looking for a way to remain in contact with your customers via SMS? You would like to enable voting?
Turn communication into a success factor. Together with our Value Added Services, your range of services for customers will provide a real increase in value.
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##  Value-Added Services Products
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####  Business Numbers
Your customers can contact your company quickly and directly — the right solution for any business model.
Go to product
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####  Mobile Payment
Enable your customers to pay securely and simply via their mobile phone bill.
Go to product
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####  SMS Large Account
Send and receive a large number of messages worldwide in a short space of time with SMS Large Account.
Go to product
* * *
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text: Internet mit blue TV kombinieren?
Für nur 4.90/Mt. mehr können Sie Ihr neues Internet-Abo mit blue TV erweitern.
###  Frequently asked questions about the blue TV subscription
#### Can I change my blue TV subscription at any time?
Yes, you can adjust the products in the My Swisscom Customer Centre at any time.
#### How long are the contractual terms for the Swisscom TV subscription?
The contractual term for Swisscom’s TV subscriptions is 12 to 36 months, depending on the product.
#### Can you cancel the Swisscom TV subscription at any time or are there notice periods?
After expiry of the minimum contract period, you can cancel your blue TV S/M/L/XL at the end of any month under observance of a two-month notice period. You will find the minimum contract period of your subscription in My Swisscom.
Display contract details
#### How do climate-neutral blue TV subscriptions work?
* Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet boxes, TV boxes, WLAN boxes and smartphones).
* The Swisscom network is climate-neutral: Swisscom has been operating its entire network with 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
* Devices are climate-neutral: Swisscom’s own products such as Internet and TV boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
####  Best broadband network
Award for the best 10 Gbit/s fibre optic network in Switzerland.
####  Climate-neutral
All subscriptions purchased from Swisscom are climate-neutral – at no extra cost to you.

text: ## Communication & Collaboration solutions
#  Communication & Collaboration for efficient teamwork
The impact of working from home on companies – read now.
Communication solutions are the key to efficient collaboration in these times of distributed teams, remote working and agile projects. With Communication & Collaboration solutions, you can make your employees’ teamwork more efficient and enable cross-company interaction. Take advantage of our flexible solutions and additional services that adapt to your needs – and make room for innovation.
##  Why Swisscom is your ideal collaboration partner
###  Comprehensive portfolio
We have everything you need for the digital workplace – from telephony, Full HD video options and fully managed UCC solutions through to custom products and services.
###  Professional service
Rely on our service desk and team of experts for incidents, release support, licence management and numerous other services.
###  Proven expertise
Obtain all your communication solutions from a single source and take advantage of our many years of expertise, which includes facilitating cultural change.
68% of respondents see more efficient collaboration as the most important driver for UCC solutions in major corporations.
MSM, Workplace & Mobility in Switzerland, 2019
49% of the Swiss companies surveyed expect their collaboration & communication solution provider to offer a complete service portfolio from a single source.
MSM, Workplace & Mobility in Switzerland, 2020
72.5% of the major corporations surveyed in Switzerland prefer a Swiss location for the public cloud when purchasing UCC services.
MSM, Workplace & Mobility in Switzerland, 2019
1.   2.   3.
__ Previous __Next
##  Discover our communication & collaboration solutions
Essential
##  Cisco Webex platform and telephony
Efficient collaboration, whatever the work location, time and equipment.
Find out more
Advanced
##  Flexible managed UCC solutions
Swisscom-managed UCC integrated solutions from a single source, with additional services as an option.
Find out more
Tailored
##  Tailored to your needs
As a system integrator, we offer UCC solutions that are individually tailored to your requirements.
Find out more
##  More offers
###  Future Work Consulting
Benefit from advice and support on your journey to the workplace of the future.
Find out more
###  Microsoft Cloud Services
Our extensive M365 offering from the cloud – work efficiently and encourage innovation.
Find out more
###  Enterprise Workspace
Operate efficient app and device management with our simple, intuitive IT management solution.
Find out more
##  How our communication solutions support you
#### Communication solutions for different IT systems
##### Customer requirements
The Swiss security company Securitas has various subsidiaries abroad with different IT systems. So any collaboration solution needed to be fully compatible and independent of the IT systems.
##### The support offered by Swisscom
The high standardisation of Webex enables easy integration into existing IT infrastructures. You can share documents and make calls with all collaboration partners on any device (smartphone, tablet, laptop/PC), even if they do not use Webex.
* Find out more (PDF)(opens in new tab)
#### Customer communication when working from home
##### Customer requirements

text: ##### The support offered by Swisscom
The high standardisation of Webex enables easy integration into existing IT infrastructures. You can share documents and make calls with all collaboration partners on any device (smartphone, tablet, laptop/PC), even if they do not use Webex.
* Find out more (PDF)(opens in new tab)
#### Customer communication when working from home
##### Customer requirements
The company Selecta places high demands on its communication solution. More than 350 calls are answered and forwarded to the appropriate service department every day, some automatically. With employees increasingly working from home, call answering and forwarding must be possible effortlessly and accurately from anywhere.
##### The support offered by Swisscom
To ensure the 850 employees can work from anywhere just as they can in the office, desk phones have been replaced by softphones (Jabber Softphone Client). As a result, Selecta is now more agile and customers benefit from shorter waiting times.
* Find out more
#### Scalable video conferencing solution
##### Customer requirements
Inlingua was working on digital transformation back in 2009, searching for a way to make language courses easily accessible and affordable for its customers. The company evaluated a number of video conferencing solution providers.
##### The support offered by Swisscom
They finally opted for the Cisco video conferencing solution Webex. In its capacity as integrator, Swisscom enabled the sharing of learning content worldwide, adding an app and an electronic learning platform later. These were integrated into the conferencing tool via an API.
* Find out more
#### Pioneering ICT upgrade
##### Customer requirements
To replace an outdated ICT landscape without disrupting ongoing operations, Rolf Schubiger Küchen AG was looking for an affordable integrated ICT solution that could flexibly adapt to new requirements.
##### The support offered by Swisscom
Equipping the company for the future and enabling it to react flexibly to changes, Swisscom is orchestrating several optimally coordinated services. The network will be equipped with the latest SDN technology (Enterprise Connect).
* Find out more
##  MSM study: the changing workplace
Impact of working from home on the company and employees.
Go to free download
##  Learn more
Study
####  ISG Provider Lens™ 2022
Comparison of Swiss workplace providers: workplace transformation, digital service desk, managed workplace.
* Go to free download
Studie
####  MSM Research 2023: The hybridisation of the workplace in Switzerland
The change in the working world is influencing corporate culture and the operation of workplaces.
* Go to free download
__ ‘Greater efficiency, facilitated communication, less work in operational IT: the Managed Cisco Solution from Swisscom really gets us closer to where we want to be.’
Beat Zuberbühler, Head of Management Support, ASGA Pension Fund
* Find out more
__ ‘Nothing works here if our communication resources aren’t functioning. We no longer want to be responsible for this risk.’
Walter Bütikofer, IT Team Leader, Spirella
* Find out more
__ ‘We can now inform our employees much faster and in a more targeted manner than in the past.’
Zaira Tschudi , Content & Social Media Manager , New intranet platform for cablex
* Find out more

text: Beat Zuberbühler, Head of Management Support, ASGA Pension Fund
* Find out more
__ ‘Nothing works here if our communication resources aren’t functioning. We no longer want to be responsible for this risk.’
Walter Bütikofer, IT Team Leader, Spirella
* Find out more
__ ‘We can now inform our employees much faster and in a more targeted manner than in the past.’
Zaira Tschudi , Content & Social Media Manager , New intranet platform for cablex
* Find out more
__ ‘Our customers benefit from shorter waiting times and intuitive navigation.’
Helen Hugi, Project Leader Digitalisation, Selecta AG
* Find out more
__ ‘Swisscom gives us all the ICT solutions we need.’
Markus Kappeler, Leiter IT & TelCom, Rolf Schubiger Küchen AG
* Find out more
__ ‘SBB benefits greatly from UCC. We have created new working environments that appeal in particular to young talent.’
Andreas Blum, Head of Solution Center Cargo, Corporate Divisions and Workplace, SBB
* Find out more
__ ‘The cooperation with Swisscom was faultless. If something didn’t work right away, we quickly received the necessary support.’
Peter König, Head of Business Services at inlingua
* Find out more
1.   2.   3.   4.   5.   6.   7.
__ Previous __Next
##  Frequently asked questions about collaboration solutions
#### What is collaboration?
Collaboration refers to cooperation between team members and the exchange of data. Suitable IT tools simplify communication and enable efficient collaboration and the exchange of information between everyone involved.
#### Why is collaboration important for companies?
Collaboration promotes efficient teamwork and contributes to success. Access to relevant information eliminates gaps in information. It also makes goals, values and general conditions more transparent, which makes cooperation more efficient.
#### What collaboration solutions does Swisscom offer?
Swisscom offers collaboration solutions to suit all requirements and company sizes. Standardised products are available that are easy to integrate and adapt to specific needs.
####  Our experts will be happy to answer your questions. Contact us.
Contact us

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#  Your sure-fire route to the cloud
We all know the saying, “All roads lead to Rome”. You could say the same about the cloud. But for speed and security, Cloud Access from Enterprise Connect wins every time. With Cloud Access, you enjoy a reliable connection to Swisscom Cloud solutions as well as public clouds.
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##  Cloud Access quickly explained
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##  Your benefits with Cloud Access
Cloud Access is an Enterprise Connect service, the software-defined networking (SDN) based network solution from Swisscom. The service allows efficient management of your hybrid cloud environment. Cloud Access can be combined with any other Enterprise Connect services, such as WAN or LAN. Swisscom Cloud Access is operated and monitored from data centres located in Switzerland.
###  Easy dashboard-based configuration
You can configure Cloud Access conveniently in near real-time using the dashboard. All thanks to our SDN-based network solution Enterprise Connect, with a range of further services, such as LAN, WAN and Internet, etc.
###  Greater security and reliability
Connections over Cloud Access do not use the public Internet, which makes them more secure, reliable and faster than conventional Internet connections.
###  All clouds from a single source
Cloud Access connects your network to Swisscom Cloud solutions and to public clouds, such as Azure, AWS, Google, Oracle and many others. For an optimal hybrid environment.
###  Direct connection to Azure
Swisscom is the biggest Microsoft and AWS partner in Switzerland and the only Swiss provider to offer a direct connection to Azure and AWS. Secure and cost efficient.
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_“From the router at your location to the cloud. Swisscom is the only Swiss company that can offer E2E in a single service.”_
Official AWS Direct Connect delivery partner
Official Microsoft Azure ExpressRoute provider
* * *
### Interested?
Contact us
* * *
Request offers
* * *
##  Cloud Access from Enterprise Connect – connection overview
Cloud Access establishes a fast, reliable connection between your company infrastructure, public clouds and Swisscom Cloud solutions.
> Factsheet Cloud Access
The right clouds for your business – Cloud Access from Enterprise Connect has everything you need
Microsoft Azure
Swisscom is Switzerland's largest Microsoft partner. You can purchase your Microsoft subscription direct from Swisscom as a one-stop solution. With more than 250 certified Microsoft® engineers (MCP) and security consultants, Swisscom is the biggest Microsoft® partner in Switzerland, giving you access to one of the leading global public clouds.
> Azure Services from Swisscom
Amazon Web Services
As a certified advanced consulting partner of AWS, Swisscom will give you access to the biggest cloud around. Relying on our extensive cloud transformation expertise, we will help you design, implement, migrate to and run your cloud-based solutions. AWS is also suitable for hybrid environments.
> Amazon Web Services from Swisscom
Swisscom Cloud

text: > Azure Services from Swisscom
Amazon Web Services
As a certified advanced consulting partner of AWS, Swisscom will give you access to the biggest cloud around. Relying on our extensive cloud transformation expertise, we will help you design, implement, migrate to and run your cloud-based solutions. AWS is also suitable for hybrid environments.
> Amazon Web Services from Swisscom
Swisscom Cloud
Swisscom’s cloud solutions are run from the company's own tier 4 data centres, which maintain the highest security standards in Switzerland. Swisscom will support you through the entire process, from strategy and integration through to operation, and offers additional services, including managed services, orchestration of your cloud, Platform-as-a-Service solutions, Enterprise Cloud for your SAP applications and much more besides.
> Overview our cloud solutions
#  Our partner
* * *
###  References
###  What our customers say
* * *
* ###  Schweizer Zucker AG
#####  Fernando Kummer
#####  Head of IT
###  “Cloud Access guarantees first-class performance and a future-proof infrastructure.”
Find out more
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* ###  login vocational training Ltd
#####  Philipp Schenker
#####  Head of ICT
###  “Cloud Access ensures that all our cloud applications run smoothly”
Find out more
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* ###  Planzer Transport AG
#####  Tobias Resenterra
#####  Head of IT
###  “Cloud Access provides the optimal performance, security and availability for our multi-cloud environment.”
Find out more
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##  Recent articles on the topic
#### Swisscom bietet direkte Anbindung an AWS Zürich
Ende 2022 wird AWS einen neuen Cloud-Standort in Zürich eröffnen.
#### Swisscom bietet direkte Anbindung an AWS Zürich
Ende 2022 wird AWS einen neuen Cloud-Standort in Zürich eröffnen.
#### Cloud security with Software-Defined Cloud Interconnect
Companies are increasingly jumping on the cloud bandwagon and outsourcing their data centres to the clouds provided by Microsoft, Amazon, etc.
#### Cloud security with Software-Defined Cloud Interconnect
Companies are increasingly jumping on the cloud bandwagon and outsourcing their data centres to the clouds provided by Microsoft, Amazon, etc.
Whitepaper
#### With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
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Whitepaper
#### With SD-WANs into the Hybrid Cloud
The whitepaper explains the functionality of a SD-WAN and describes application possibilities in the field of cloud connectivity.
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More insights

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*
##### Core Banking Radar
# Vault Core – a hyper-configurable neo-core banking system from Thought Machine
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Forward
Vault Core, built by the UK headquartered core banking technology company Thought Machine, takes quite a different approach to legacy systems, requiring a change of mindset to understand its operating mode. Vault Core is an open architecture platform, aiming to adapt best practices of software development from technology companies, giving banks the flexibility to build any product using smart contracts. By virtue of being designed to run natively in the cloud, Vault Core is able to take advantage of the benefits of cloud technology and is agnostic to the cloud infrastructure providers it runs on.
Text: Christine Popp, BEI, Images: Wendy Buck, Zense GmbH, 16\. March 2022
In cooperation with the Business Engineering Institute St. Gallen (BEI), the Core Banking Radar of Swisscom has been monitoring the system support of banks since 2017, and analyses the most relevant systems for the Swiss market using a comprehensive assessment model.
This article describes new foundations for banking based on modern software technologies and explains how Thought Machine’s "Vault Core" core banking engine employs a microservices-based architecture, an open API approach and smart contracts promising performance as well as independence for the bank in terms of operating model and processes.
## Generic IT architecture of universal banks
Rapidly changing market conditions are driving banks to make significant improvements to customer experience. They focus on the customer interface and develop strong client interaction services by offering platform services using APIs and forging fintech partnerships. IT transformation in the bank has historically involved restructuring the front architecture separately from the back end. Back-end systems are rarely touched during ‘transformation’ projects; Continuity of processes, a well-integrated backend and high levels of automation deprioritised to focus on the immediate benefit of modifying front-end channels. Ageing core systems may have their functionality slowly supplanted by newer systems, while keeping the older core intact. This naturally increases the complexity of the overall architecture.
Back-office architectures are often characterised by legacy systems or structures that have not been updated
Software developers from technology companies, who are looking at a bank's architecture, can see a lot of potential for improvement in this area:
* Consistent, efficient support of processes and clean structuring of the back end
* Rapid introduction of new products by the bank itself, without any dependence on the core banking system manufacturer using Smart Contracts
* Open programming interfaces (Open APIs), which facilitate the connection (and removal) of peripheral systems, and thus enable a lean and fast core.
* Continuous 24/7 processing facilitating real-time data and analytics capabilities and dispensing with known, and sometimes error-prone, batch jobs.
These are the principles which underpin Thought Machine’s neo-core banking system.
## Origin and structure of Vault Core

text: * Open programming interfaces (Open APIs), which facilitate the connection (and removal) of peripheral systems, and thus enable a lean and fast core.
* Continuous 24/7 processing facilitating real-time data and analytics capabilities and dispensing with known, and sometimes error-prone, batch jobs.
These are the principles which underpin Thought Machine’s neo-core banking system.
## Origin and structure of Vault Core
In 2014, Thought Machine CEO Paul Taylor decided to embark on a new technology project, after leading the text-to-speech division at Google, following Google’s acquisition of his company, Phonetic Arts. Paul Taylor aimed to create core banking technology that can run the world’s banks according to the software practices of the modern age.
According to their own statement, Thought Machine has the ethos of a product-led company that strives for best practice in engineering. It counts nearly 500 employees as of Q1 2022, with a strong upward trend.
Vault Core is positioned as the foundation layer of a bank’s technology stack and is designed to run any type and size of bank on a single platform. The platform is API-enabled and real-time, so that it can be integrated within a wider ecosystem.
Architecturally, Vault Core adopts a two-layer approach: a common platform layer, which is standardised, and available to all clients. This portion of the system is maintained by Thought Machine, running a number of key functions in the engine – including the interface with its APIs, account management functionality, scheduler functionality, and establishing roles and permissions.
The second portion is designated for the configuration of the bank’s products, and is specific to each client. In this configuration layer, which is owned and customisable by the end user, a bank can adapt the system in line with its specific needs by defining its own workflows, authorisations, data flows and build any kind of banking product using Smart Contracts. With Smart Contracts, banks own the product at code level without reliance on Thought Machine and dependence on vendor roadmap.
Vault Core is a ‘headless core’, and so leaves customer interaction to the peripheral systems. It can easily integrate into customer facing channels as well as existing back-office applications and offers integrations with third party providers through its Vault Marketplace.
Vault Core's differentiators are the system's hyper-configurability, the ease with which it can be integrated with other systems and applications due to its API-first approach, and the flexibility by way of product and currency agnostic booking engine that can book and map anything (bank-specific and beyond).

text: Vault Core's differentiators are the system's hyper-configurability, the ease with which it can be integrated with other systems and applications due to its API-first approach, and the flexibility by way of product and currency agnostic booking engine that can book and map anything (bank-specific and beyond).
Vault Core has been designed consciously for “best-of-breed” infrastructure (front-to-back strategy of this Core Banking Radar article), which is why customers do not receive a comprehensive system ("bank-in-a-box"). Instead, banks bring their preferred peripheral systems, connect them and typically host the platform themselves on the (private, public or hybrid, depending on preference) cloud with their partners. Vault Core can also be obtained as a Software-as-a-Service (SaaS) offering via public cloud, if desired.
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Prominent features of Vault Core
## Customer structure and market positioning
With its solution, Thought Machine wants to offer banks an exciting alternative and provide the possibility of leaving legacy systems behind. Thought Machine’s target customers are both the Tier 1 and 2 banks (i.e. the approx. 200 largest global and national banks with a daily trading volume of over 30,000 transactions) as well as smaller banks and fintechs. At the beginning of 2022, all of Thought Machine's customers are outside of Switzerland, which is why the system has not yet been "Helvetised". However, Thought Machine has dedicated staff for the DACH region and are actively looking to work with Swiss financial institutions. When the first Swiss customers join, products with Swiss characteristics (e.g. pillar 3 pension plan) shall be developed fairly quickly thanks to the smart contracts approach and made available to all the Swiss customers via the product library.
Banking giants such as the British Lloyds Bank and JPMorgan Chase in the United States have signed up to deploy Vault Core. In addition, fintechs such as the digital spin-off SEBx of the Swedish bank SEB, Atom Bank, the UK's first digital-only challenger bank, Mox, Standard Chartered's new virtual bank in Hong Kong, which combines various debit and credit cards in a single bank card and offers goal-based savings accounts and cash-back on purchases from partners, Impact Credit Solutions Singapore (ICS), a fintech enabling small business lending throughout Southeast Asia, and TransferGo are using Vault Core.
Monese, which offers cross-European accounts and transfers via its app, the British fintech Curve, which lets customers combine all credit and debit cards in one app, ING Bank Slaski (Poland), Al Rajhi Bank (Malaysia) and as yet unnamed Tier 1 banks from Canada, Singapore and New Zealand are currently implementing Vault Core.
## Functionality of Vault Core

text: Monese, which offers cross-European accounts and transfers via its app, the British fintech Curve, which lets customers combine all credit and debit cards in one app, ING Bank Slaski (Poland), Al Rajhi Bank (Malaysia) and as yet unnamed Tier 1 banks from Canada, Singapore and New Zealand are currently implementing Vault Core.
## Functionality of Vault Core
Vault Core is intentionally designed to be lean and does not work like conventional core banking systems, which provide lots of ready-to-use functionalities.
Its aim is to evolve to a modern architecture and way of operating, which allow for flexible and quick introduction of any product needed using smart contracts, giving banks access to the financial product logic.
Functional and non-functional coverage of Vault Core in the payment and financial service areas
**Product development with smart contracts**
In Vault Core, any financial product, such as an account, is represented by a smart contract.
A smart contract is a program that automatically executes an action according to certain rules and without human intervention based on trigger events. It strictly follows the if-then principle. A typical example for Smart Contracts are snack vending machines: If a coin is inserted and the corresponding button is selected, then a candy is released without a salesperson being on site. Smart Contracts thus reduce necessary intermediaries and costs.
In Vault Core, smart contracts, written in a sub-set of Python, encapsulate all the financial logic of a banking product. This includes the business logic and financial operation of the client’s products. Products (e.g. savings products) are individually identified with a product ID, possessing own version IDs when updated (e.g. to savings product V.2), enabling the maintenance of a historical record of a product.
Smart contract logic is executed based on lifecycle events (hooks) in the system that may be initiated externally to the execution of the smart contract, such as the application of a posting instruction, or executed by the smart contract itself, such as scheduled events e.g. accrual of interest, defined in the smart contract.
Parameters are the primary way of changing the behaviour of a smart contract given the logic defined in the smart contract code. The bank defines, which parameters are negotiable when facing customers (e.g. duration of the bond) and which ones are non-negotiable (e.g. interest rate). Apart from allowing for personalization of each product to the needs of a customer (e.g. fee waivers, interest rates, overdrafts at individual level based on customer information), smart contracts allow for the fast adoption of new regulatory requirements, as product related regulation can be directly embedded within the smart contract.

text: Vault Core’s smart contract simulator enables smart contracts to be simulated for testing and customer facing financial projections. The smart contract simulator executes the product in an identical, isolated version of the smart contract engine. This enables a bank to offer their customers simulation of banking products, calculation of re-payment schedules e.g., for loans in real-time before they commit to a product.
Smart contracts follow a strict hierarchy beginning with the product family (e.g. personal loan), child products (personal loan version 1, personal loan version 2, etc.) and the actual instance/product. The product parameters are inherited from the next higher level, facilitating the creation of new child products, and maintaining integrity of the product family.
Example of a smart contract template using all three parameter types
**Products by Vault Core**
Thought Machine provides a library with fully tested and documented templates of standard products, that can be directly implemented, or unit tested.
In the constantly growing Product Library, banking products such as current accounts, savings accounts, credit cards, e-wallets, P2P payments, reward management products, incentive-based saving (Rewards), blank credits, loans and mortgages have been predefined so far (also with country-specific variants).
Products can also be bundled with Vault Core: for example, a group savings account increases the interest rate according to the number of co-savers. The smart contract itself would be aware of the number of stakeholders and based on predefined interest rates for a given number of savers the applicable interest would be applied in real-time.
The mapping of investment products is not supported in the current version but is on the development roadmap of Vault Core and is to be added together with position keeping for portfolios when sufficient customer need arises.
**Business process management**
According to Thought Machine, the complexity that potentially arises for the customer advisors due to the large number of possible variations at the account level (e.g. varying interest rates) is handled through workflows.
With its Workflow Engine, Vault Core offers a generic tool at the configuration level for defining, executing and controlling processes that also takes role and authorisation models into account. In doing so, process automation without media interruption enables the flexible merging of data for the execution of business transactions or the production of evaluations of all kinds. For exception handling and monitoring, Vault Core has predefined workflows.
A bank can also connect an existing, external workflow engine via API if it wishes.
**Further functionality to be integrated via Open APIs**
Vault Core does not provide general ledger accounting, and instead acts primarily as a subledger: all bank product transactions go through Vault Core (making Vault Core the “single source of truth” for all bank-related products that reside on the platform), and are transferred to the bank’s enterprise general ledger (e.g. accounting systems such as SAP FI) that also includes things where Vault Core is not involved (e.g. the bank’s payroll).

text: Vault Core does not provide general ledger accounting, and instead acts primarily as a subledger: all bank product transactions go through Vault Core (making Vault Core the “single source of truth” for all bank-related products that reside on the platform), and are transferred to the bank’s enterprise general ledger (e.g. accounting systems such as SAP FI) that also includes things where Vault Core is not involved (e.g. the bank’s payroll).
Support functions, such as data warehouse, document management, legal reporting and accounting, are left entirely to the bank by Thought Machine.
Vault Core also deliberately offers little support in the functional area of sales and consulting. Personally identifiable information (PII) is stored outside the core, primarily in the bank's CRM system and connected via APIs, which is why the bank must bring its own systems for customer interaction.
Additional desired functionalities can be connected via open APIs. Vault Core claims to be the easiest system to connect (plug n’ play). Many (large) banks already use peripheral systems, with which they are satisfied and which they can continue to use after switching to Vault Core.
However, responsibility for the efficiency of the integration lies with the bank. Ensuring the clean integration of a wide variety of APIs requires very good architects and integration specialists. Alternatively, banks may rely on partners to help them with their system integration needs. Thought Machine has its own partner network for banks to draw upon should they choose.
Vault Core's product flexibility via smart contracts and easy integration of third-party applications
## Non-functional support
The DNA of a technology company can be seen in Vault Core's comprehensive non-functional support.
**Delivery capability and ecosystem**
Vault Core stands out through the targeted, extensive use of the latest technologies and therefore certainly puts itself in a secure position for the future. Customers and their needs are included in product development and in the roadmap for new functionalities, which is facilitated due to the current, relatively small number of customers.
Thought Machine has a partner network with over 35 system integrators and can help the bank in the identification of partners.
**Operability**
With Vault Core, there are smaller software deliveries every month and major releases up to twice a year. The data in the system can be updated, processed and transmitted to the bank's systems in real-time via streaming APIs using Apache Kafka.
Uninterrupted maintenance is possible due to the fact that applications do not have to be restarted manually thanks to self-healing capability and orchestration in redundant containers (Kubernetes). The in-built Configuration Layer Utility (CLU) facilitates deployment across multiple environments.
**Architecture**
Vault Core is cloud-agnostic and can therefore run on any cloud infrastructure provider, whether public, private or hybrid. Mechanisms for importing and exporting data types can be freely configured.

text: Uninterrupted maintenance is possible due to the fact that applications do not have to be restarted manually thanks to self-healing capability and orchestration in redundant containers (Kubernetes). The in-built Configuration Layer Utility (CLU) facilitates deployment across multiple environments.
**Architecture**
Vault Core is cloud-agnostic and can therefore run on any cloud infrastructure provider, whether public, private or hybrid. Mechanisms for importing and exporting data types can be freely configured.
Database and applications can be operated completely separately. Vault Core's functionalities are based on independent microservices (e.g. booking), which have their own databases by nature. With Vault Core, the data is typically linked to the respective service, which allows individual microservices to be updated or tested without impacting the rest. The fully automatable test environment also supports user acceptance tests.
Currently Vault Core is using PostgreSQL but Thought Machine are looking to support Cockroach DB soon in order to provide active-active multi-cloud distributed databases. When using databases in the cloud, managed databases such as RDS (on AWS) can also be used. Support for Oracle databases is not planned.
All accounts are multi-currency by default and a bank can introduce non-fiat currencies, such as Bitcoins or alternative denominations, such as loyalty points, in addition to all ISO currencies. Vault is also multi-time zone and by default supports deployments in different geographies. Local specifics are incorporated within the product (i.e. smart contract) facilitating multi-country deployments.
**Security**
With Vault Core, Thought Machine has implemented a secure software development lifecycle, which can be used flexibly, as well as continuous end-to-end security testing.
Posting control is possible thanks to end-to-end input and output validation, even when using third-party components.
Client authorisations and all connections, including technical access for support, are encrypted (public key infrastructure).
## Business model
Thought Machine's Series C funding round (the last in November 2021), closed at USD $200 million, making Thought Machine hit unicorn status (valuation of over USD $1bn). Thought Machine is backed by Venture Capitalists, but also invested in by banks that they serve: Lloyds Banking Group, JPMorgan Chase, ING, SEB, and Standard Chartered are all among its investors.
Vault Core can be self-hosted by the customer bank or purchased as Software-as-a-Service (SaaS) from Thought Machine (currently available via Amazon Web Services).
Thought Machine provides the licence for one Vault Core instance and unlimited testing instances (if hosted by the bank) on a subscription basis for a term of, typically, 3 to 5 years.
In terms of pricing, Thought Machine differentiates between large banks and small banks, on the one hand, and between projects involving the migration of data from an existing system and projects of new digital greenfield banks without any migration, on the other.

text: Thought Machine provides the licence for one Vault Core instance and unlimited testing instances (if hosted by the bank) on a subscription basis for a term of, typically, 3 to 5 years.
In terms of pricing, Thought Machine differentiates between large banks and small banks, on the one hand, and between projects involving the migration of data from an existing system and projects of new digital greenfield banks without any migration, on the other.
The basic fee, to be paid annually in advance, includes the use of the entire platform as well as maintenance and support. Customer accounts above a certain threshold are charged for retroactively according to the "pay-as-you-grow" principle: The more accounts a bank has, the cheaper the individual accounts become.
Vault Core is a ‘headless core’ and a single-product solution, which is why the concept of ‘modules’ doesn’t apply and individual modules cannot be licensed.
According to Thought Machine, the implementation and operating costs of Vault Core are comparatively low. Based on Thought Machine's experience, typical implementation projects to test a minimum viable product (MVP) take 9 to 12 months to complete, but can be as short as 3 months, depending on the nature of the product.
All the third-party components required to run Vault Core are available free of charge through Open Source licences, according to Thought Machine.
If the bank really does pursue a “best-of-breed” approach, it must be borne in mind that the connection of the various peripheral systems must be taken into account in the overall costs, even though the core banking engine is comparatively cheap.
## System support with Vault Core
Vault Core is not a “bank-in-a-box” and therefore does not cover all functionalities itself. However, the functionalities it does cover are very powerful.
This is particularly clear when compared with the need for solutions that customers have according to a survey of four Swiss banks. Cover is high in the area of product management, where banks stated they had a medium need.
Although various input and output formats exist at the moment for connecting payment transaction functions, the frameworks for integrating common formats, such as Swift and ISO, are still on the roadmap and will be available as an optional add-on outside of the kernel.
From a technological perspective, data management can be freely configured, but strategically, Vault Core does not see itself as a system that manages customer master data, but instead consumes them via APIs.
Vault Core has the competence to map all possible processes in smart contracts or workflows. Functionalities missing on the graph below have just not been built in the existing product library yet or are available via third party providers to integrate into Vault Core.
Coverage of Vault Core compared to demand in Switzerland

text: Vault Core has the competence to map all possible processes in smart contracts or workflows. Functionalities missing on the graph below have just not been built in the existing product library yet or are available via third party providers to integrate into Vault Core.
Coverage of Vault Core compared to demand in Switzerland
Vault Core is suitable for reacting quickly to customer needs and trying out innovative banking products, which would not be possible or would be too expensive with a traditional core banking system. Depending on the business case, it may be necessary to connect third-party applications to obtain further data via APIs.
Vault Core can be used as a platform for the development of a new banking system, or to "collect” applications from banks with architectures that have become increasingly complex over the years, and cover them step-by-step with a modern, clear architecture.
Banks typically enter the Vault Core universe by means of a sandbox environment, which Thought Machine offers as early as possible in the sales process so that potential clients can test the functionality of the product first-hand, followed by a minimum viable product (MVP), which should make a "quick win" possible: After a proof of concept of about 6 to 8 weeks, Vault Core is connected to the bank's existing core banking system via interfaces so that the new product to be introduced (e.g. eWallet) can query the required data (e.g. sufficient account funds) in real-time via an API.
Vault Core supports the core strategic elements of system support, which were described in this earlier article for banks to consider, as follows:
**Openness:** Vault Core provides all functionalities via APIs and therefore fulfils the requirement of standardised interfaces for digital networking.
With regard to APIs and data ecosystems, it must be made sure that the philosophy of openness is also supported by the systems to be connected.
**Data:** Customer data is not held in Vault Core's kernel, but typically in a bank's CRM. This not only allows the anonymised operation of Vault Core, as the CRM only transfers UniqueIDs, but also improves structured data storage. The principle of "platform on the cloud, personal data on site" is also advantageous when it comes to meeting regulatory requirements for handling personal data.
Where possible, the data is not assigned to the customer across the board, but instead is kept service- and object-specific. For example, the data (e.g. lending amount, interest rate, term, etc.) can be assigned directly to the property or mortgage. This distributed data management simplifies the integration of external data within the context of service provision in ecosystems (e.g. ensuring up-to-date cadastral land register data).

text: Where possible, the data is not assigned to the customer across the board, but instead is kept service- and object-specific. For example, the data (e.g. lending amount, interest rate, term, etc.) can be assigned directly to the property or mortgage. This distributed data management simplifies the integration of external data within the context of service provision in ecosystems (e.g. ensuring up-to-date cadastral land register data).
**Functions:** Vault’s functionality focuses on enabling a bank to create any financial product. Financial products are underpinned by accounts and embedded in automated processes via in-built workflow management. The provision of further functions through peripheral systems requires integration expertise from the bank or its provider. A good intermediate route must be found that does justice to the "best of breed" approach (with complex integration architectures), but which also allows for easy-to-integrate peripheral systems to cover additional functions.
**Processes:** Process automation is one of Vault Core's strengths. However, the process expertise for implementing Vault Core must be maintained within the bank. Above all with regard to ongoing operation, attention must be paid to consistency, simplicity and the highest possible level of process standardisation.
## Conclusion
As with any system, banks need to be clear about its origin and DNA. This is a system that was built by engineers rather than bankers, but was shaped in development by banks such as Lloyds Bank and Standard Chartered, to take into account what they were missing in their current core banking system.
Those who decide in favour of Vault Core must be aware that a bank cannot be started immediately with this system as they can with conventional systems, but that many functionalities and peripheral systems must first be configured and connected – with the corresponding amount of effort. For development-savvy bankers, on the other hand, the "flexibility by design" that Vault Core offers is unique.
With Vault Core, a front-to-back strategy will have to be pursued. This means the bank takes care of system support for customer interaction, while relying on Vault Core for the back end. This ensures a lean banking platform architecture can be provided.
Notable success factors for the use of Vault Core at a bank are, in particular:
* IT know-how within the bank or its provider
The bank or its provider must take responsibility for the IT architecture as well as provider management. To ensure a clean merging of the required front and back applications and a uniform, future-proof integration architecture (platform, workflows,...), early involvement of software architects is recommended, as otherwise the "best of breed" approach will initially increase complexity and ultimately also the operating costs.
* Consistent API strategy
To make use of the conceptual openness of the system, it must be connected to other systems that have openly accessible interfaces. This aspect also allows the bank to take Open Banking into account in the IT architecture, and to implement it sustainably in the interests of the end customer.

text: * Consistent API strategy
To make use of the conceptual openness of the system, it must be connected to other systems that have openly accessible interfaces. This aspect also allows the bank to take Open Banking into account in the IT architecture, and to implement it sustainably in the interests of the end customer.
* Development of role-appropriate front ends
To ensure the optimal use of Vault Core, it is essential for the bank to develop specific, integrated front ends for customers, for customer advisors and for experts, or to obtain these from third parties.
* Process expertise
A high level of process expertise is required either within the bank or via partners to ensure consistent and efficient end-to-end control of its own processes, to ensure autonomy in governance and a good "fit" with Vault Core's release management while, at the same time, ensuring appropriate harmonisation with other architecture components.
* Exploiting the potential of the adopted strategy
By using Vault Core's product development functionalities to flexibly deliver new services in a timely manner, or by using data in real-time – for example, to reduce process costs, further develop services or provide customised product proposals – it will be possible for the bank to tap into previously unexploited revenue streams.
Banks interested in Vault Core do not have to make an initial all-or-nothing decision. By connecting Vault Core to their existing systems, they can try launching new products first, in order to get a feel for Vault Core's potential. We are curious to see which bank in the DACH region will be the first one to do this together with Swisscom!
**Previously published Core Banking Radar articles**
* From Modularbank to Tuum – a core banking system that's not only for banks (published 9 December 2021)
* Mambu – a new generation of core banking system manufacturer relies on SaaS «Mambu» (published 12 January 2021)
* «The satisfaction of banks with their core banking systems: An area of tension?» (published 10 July 2020)
* SolitX: Smart Financial Contracts as a new approach to system support for banks (published 11 November 2019)
* «One size doesn’t fit all”: Core banking system manufacturers increasingly relying on digital eco-systems (published 30 May 2019)
* Leveris: Bank support at the heart of the digital eco-system (published 23 August 2018)
* Expert interview – «We expect evolution rather than revolution» (published 15 March 2018)
* Clever core banking system manufacturers are open to innovations from the outside (published 15 March 2018)
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## Business Engineering Institute St. Gallen
A long-term partnership exists between Swisscom and the Business Engineering Institute St. Gallen (BEI) within the “Ecosystems” Centre of Excellence. This centre deals with topics such as eco-systems, digitisation and transformation, as well as other issues relating to the structure of the financial industry in the future. In addition to its research activities, the BEI carries out projects related to the design and implementation of innovative, cross-sector business models.
Core Banking Radar methodology
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text: Core Banking Radar methodology
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More on the topic:
Core Banking Radar
#### Tuum – a core banking system that's not only for banks.
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Core Banking Radar
#### Tuum – a core banking system that's not only for banks.
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Net zero with SBTi
#### How a company can become climate neutral
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Net zero with SBTi
#### How a company can become climate neutral
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# “See more value.”
What does product packaging need to look like for customers to reuse it? This is the question that drove us five years ago.
Kim Kimmich Diener, Senior Experience Manager
30 May 2022
Zoom
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## %{gcr.author}, %{gcr.jobPosition}, Worblaufen
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Since then, we have been sending Internet- and TV-Boxes in aesthetic natural cardboard boxes. They’re so nice that our customers like to keep them. The high quality, neutral design with simple motifs is well received – I hear that again and again from people I know. The cardboard is intuitively perceived as sustainable – and it is! FSC, water-based inks, no finishing.
I appreciate being able to get involved in sustainability issues at Swisscom, as they concern me in my personal life too. I’m certainly no role model, but I’m always trying to improve, such as by cutting down on food waste, taking the train or bike instead of the car, or doing the laundry with cold water. I now also mix my own non-toxic detergent. The tidying expert Marie Kondo has inspired me. Since I value my clothes and consciously thank them when I sort them out, I also buy less. We need to move forward as a society, and I’m motivated to do this, step by step.
## Kim Kimmich Diener
## Senior Experience Manager
__LinkedIn Profil
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”

text: “I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“We are Swisscom’s guardian angels.”
Severin Studt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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* ######  Sales (POS) registers
* ######  Software
* ######  Support
## The right sales register for every situation
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#### On the counter –
enforeDasher
The large touch screen makes the system pleasant to use. Compact integration of a receipt printer and a rear screen for customers and a barcode scanner for loyalty cards, vouchers and discount coupons.
* Find out more
#### Mobile when serving customers –
enforeDonner
The complete POS system in a compact and handy mobile format can be used anywhere. The robust enforeDonner also functions as a barcode scanner and contactless card reader, allowing payments to be taken.
* Find out more
#### Saving space on the counter – enforeComet
The simple touch screen can be placed pretty much anywhere thanks to various stands and holders. The external device ports for receipt printers and barcode scanners can also be used just as flexibly.
* Find out more
#### More than just a POS system​
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A wide range of functions
* Sales register (POS) system
* Business reports and statistics​
* Item management ​
* Warehouse management​
* Customer management and retention​
* Online reservation system
* Online shop
* Staff planning
Flexible cloud solution
* Access from a smartphone, tablet and laptop
* Always up-to-date thanks to automatic updates
* Switches automatically to mobile network in the event of outages
* Adjustments immediately visible on all devices
* Additional sales registers are available straight after login
* Access information anytime and anywhere
* Secure data, even in the event of a defect or outage
#### Effective support for your future
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How to get started
On-site commissioning and training on the most important points
Further support and setup via phone and remote access for the first 30 days
How we provide you with further support
Free support hotline for telephone assistance with technical problems as well as application support via remote access, even after the 30 days have expired
Free replacement device in the event of a defective sales register

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Info brochure
#  MPN – Mobile Private Network
When Swiss companies embark on the process of digital transformation, the issues they focus on include the networking of people, machines and devices, the simplification of processes and the increased use of data. Employees should have simple and secure access to company data
and processes no matter where they are.
Unlike Wi-Fi, mobile communication provides a seamless handover for uninterrupted calls and data availability on licensed frequency bands.
Using 4G and 5G network technology in the Mobile Private Network guarantees the provision of network resources for the company’s exclusive use, thanks to network slicing. Dedicated reserved network capacity in the network slices allow the creation and prioritisation of business-critical applications and user groups.
In this document, find out about:
What Mobile Private Networks are
Why Mobile Private Networks are so important
Mobile Private Networks at Swisscom
Use cases with MPN
Number of pages: 8
Recommended for: Business managers / IT specialists
Published: 25 august 2022
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# Database Migration on AWS
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text: # Are you #ready for more knowledge?
Subscribe to our newsletter and keep up to date with the latest news. Find out all you need to know about what’s happening in the ICT world – from analytics to collaborating in the new world of work.
Our newsletter provides interesting insights and practical support on all the latest important IT topics.
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text: ## IoT Services & Enablers for IoT Solutions
#  The modular system for your successful IoT solution
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Would you like to start an IoT project on a small scale, achieve tangible results quickly and then scale it up? Or plan a major project efficiently and implement it successfully? IoT experts from Swisscom have the knowledge and services to support you at every stage of your project.
###  IoT for every industry, size and application
Device connectivity, intelligent data analysis and integration of data into business processes are the keys to success for IoT solutions of all sizes. Our IoT Services and Enablers offer everything you need to successfully implement your IoT application.
##  Why Swisscom is the right partner for your IoT project
###  Unique experience
We know how to implement value-creating IoT projects.
###  Holistic support
We offer you all the necessary products and services up to and including front ends and apps.
###  Cloud expertise
We are the largest Swiss public cloud partner for Microsoft Azure and Amazon Web Services.
##  Our IoT Services and Enablers will help you get ahead
From the idea to the IoT solution
##  IoT Services
Our IoT experts can provide end-to-end support with IoT consulting, development, design and implementation.
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For remote monitoring and control
##  Gateway as a Service
Use our full-service solution to connect remote devices to the Internet.
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Get started with IoT quickly
##  Multisense
Implement solutions for automation, monitoring, alarms and services quickly and without special knowledge.
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For energy and water utilities
##  Smart Metering
Smart meters supply meter data in real time. Switzerland-wide coverage and secure operation.
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For complete control
##  IoT Tracking & Monitoring
Straightforward, end-to-end monitoring of data, deliveries, materials or processes.
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Device integration plus system
##  IoT Platforms & Frameworks
Validated technologies, blueprints and processes for device integration and individual IoT system solutions.
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##  Cloud, Big Data & AI
Successfully leverage your IoT data. Our experts support you with big data solutions.
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__ ‘Swisscom is certainly leading the way in the understanding of IoT technology.’
Nicolas Noth, CMO, autoSense Ltd
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__ ‘A tailored IoT solution resulting from close collaboration.’
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__ ‘Swisscom's IoT platform offers everything we need, out-of-the-box.’
Mirko Djuric, CEO, Lifetec AG
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__ ‘The secure IoT solution makes us more efficient and boosts customer satisfaction.’
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##  How companies are making intelligent use of the established Internet of Things
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##  How companies are making intelligent use of the established Internet of Things
Find out in the IoT magazine where the technology is currently headed and how our customers are successfully using IoT in their day-to-day business.
Download the free IoT magazine
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Work Smart Coaching at Privera
#  Work Smart: successfully launching the transition to flexible working
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With the aid of Swisscom Work Smart Coaching, Privera launched the cultural transition necessary for digital transformation – from within and in a highly sustainable way.
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Text: Jörg Rothweiler, 23 may 2018
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The digital transformation is changing the workplace. Work is becoming more flexible with regard to time and place, and customised project teams are replacing rigid hierarchies. This offers a lot of opportunities, but also entails the challenge of change. Employees must change their thinking – rethink – think the future. Merely introducing modern media is therefore not enough. The crucial factor is to produce a lasting “change of mind”, namely the will to “live” Work Smart effectively in the company. Like many companies, the independent real estate service provider Privera, with 12 branches across the country, discovered that this is anything but easy. The company provided a modern communication tool with Skype4Business, but the use of this tool remained far below expectations. Privera wanted to know the reason for this, and what they could do about it. To this end, the company brought the Swisscom Work Smart Coaching team on board with the aim of developing a solution based on the team’s experiences in everyday business as well as Privera’s individual needs.
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The management of the change process was placed in the hands of young Privera employees from the start, with the goal of generating a change “from within”, i.e. from the company itself.
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###  In-depth problem analysis was the first step
As a first step, the communication data was captured quantitatively and evaluated in detail. The in-depth analysis of the employees’ communication behaviour revealed two large barriers: Firstly, there were significant knowledge gaps concerning the tool, and secondly, there were weaknesses in individual methodical expertise which went far beyond Skype.
On the basis of these findings, initial hypotheses were formulated which were then examined and corroborated using a qualitative survey in the form of short interviews. These revealed that it was not so much the tool but rather the mindset of many employees which stood in the way of using Skype4Business.
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###  Co-Creation: Change happens best from within
But how can the necessary change to the global mindset, in other words a company-wide cultural transition, succeed? The experience of the Swisscom coaches and various studies show that a sustainable “change of mind” cannot be imposed from outside. Long-term rethinking and new thinking only works if it is initiated and driven from inside, from within the company itself.
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«I greatly appreciate being taken seriously by “those at the top” as a member of the community, and also that I myself was able to contribute to actively shaping my workplace of the future.»
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Member of the Work Smart community
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«I greatly appreciate being taken seriously by “those at the top” as a member of the community, and also that I myself was able to contribute to actively shaping my workplace of the future.»
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Member of the Work Smart community
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Accordingly, rather than using classic consultancy, the Swisscom Work Smart Coaching team relies on Co-Creation to promote the development of new possibilities and opportunities within the company – by means of a Work Smart community consisting of company employees. The community is closely accompanied and supported by the Swisscom Work Smart coaches, as well as being empowered methodologically to function as an initiator, motivator and driver of intrinsic change.
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###  Workshop 1: Kick-off for change: the formation of a Work Smart community
To start the change, a kick-off workshop was held to determine which things have to be changed, and in which direction. Based on the findings of the problem analysis, the vision “Using Skype better”, jointly developed with the project team, was introduced – and the associated roadmap was presented. Then, to aid the desired intrinsic change process, the community put together for its implementation was structured accordingly. Each participating employee received a specific role within the group. This meant that the whole project management was in the hands of the Privera community from the start. The specialists from Swisscom Work Smart Coaching “merely” assisted them and supported the community with expertise and technical aid.
At the end of the first workshop, it was clear how well the concept works: In just half a day, the community formulated very specific desires and needs with regard to future collaboration within Privera. The advantages and potential provided by Skype4Business were revealed in the process. At the end of the day, a concept existed to enable intensified use of the tool, based on the jointly formulated requirements and goals.
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Privera CEO Dieter Sommer is impressed by the performance of the coaches and the community and wants to continue to build on his “Pri2morrow” community’s power for change in the future.
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###  Workshop 2: Identifying challenges, developing solutions
After creating the concept, the community addressed the question “How do we achieve the target we have set?” in a second workshop. It became clear very quickly that this question encompasses not only technical and administrative concerns but also human aspects. This is because in order to inspire other people with our own ideas, we have to know how people are working now – and how we ourselves and others would like to work in the future. To clarify the “human aspect” of the change process, the specific working methods of users at Privera were analysed, clear challenges were identified and correspondingly specific tasks were derived for the community. The community therefore knew exactly what would be necessary to get Privera employees interested in using Skype4Business more often. This included, for example, the creation of Quick Guides and clearly worded short instructions, but also the introduction of mobile clients.
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«Ideas and changes in which everyone can actively participate are carried and implemented more efficiently than obligations and measures imposed from outside.»
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Swisscom Work Smart coach
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Another goal, namely to merge the very diverse community into a single powerful unit, succeeded virtually of its own accord. The group gave itself its own title – “Pri2morrow” – and developed a manifesto which clarified who is in the community, what it stands for and what value it represents for its own company.
The Swisscom coaches were amazed by the fact that the members of the Privera community, some from German- and some from French-speaking Switzerland, noted down ideas and plans together in German and French. “That was an important thing we ourselves learned from this project: workshops in two languages are possible!” explains a Swisscom Work Smart coach.
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###  Workshop 3: Specific measures and persuasiveness
The third and final workshop addressed the question: “Will the executive floor be on board?” The planned measures, such as the production of instructions in video format and a major in-house information campaign, were presented to the management for clarification. This also revealed specific ideas about how the aims of the community can be transparently communicated to all employees, and which support measures the employees can receive from the community with regard to the use of Skype4Business.
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“Saint Benedict stated in his Rules of Saint Benedict, as early as 540 AD, that if you don’t find a solution to a problem, you should ask the very young! The Work Smart community has initiated many positive changes and proved how right he was.”
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Dieter Sommer, CEO Privera
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Management was impressed and decided to implement all the planned measures. Furthermore – and all the members were particularly pleased about this – CEO Dieter Sommer professed the value of the community for his company. He wants to continue to build on the strength of the community in future change processes in the course of Work Smart.
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“We have learned a lot for the future”
Adrian Blum, head of IT at Privera, talks about the Co-Creation process and Swisscom’s Work Smart Coaching
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###  The process has greatly benefited Privera
Why did Privera choose Swisscom’s Work Smart Coaching?
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Swisscom impressed us with the experiences that the Work Smart coaches had already gathered internally and at other companies with their Work Smart initiative. In addition, the tangible passion that those responsible at Swisscom had for this topic was very infectious and inspiring.
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What has changed since the coaching?
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We are still at the stage of building up the community. Having the young generation participate, involving them on the path towards digitalisation and enabling them to actively help shape it is a positive thing. You can already feel this.
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Looking back, was the investment worth it?
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text: * * *
What has changed since the coaching?
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We are still at the stage of building up the community. Having the young generation participate, involving them on the path towards digitalisation and enabling them to actively help shape it is a positive thing. You can already feel this.
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Looking back, was the investment worth it?
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Although it is still a little early for this assessment, I would already evaluate the initiative positively. The community members were able to take away and apply their own learning experiences from the workshops with regard to presentation technique.
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How does Privera, or the community, now deal with challenges?
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There are a number of challenges, particularly when establishing the community, because they develop quickly and also change internally. This makes our project manager all the more important, since she holds the entire community together with enthusiasm. Support from the Management Board and the entire executive staff is just as crucial.
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What will management take from the project into the future?
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The spirit, motivation and commitment of the young people comprise valuable potential in the company that can release a lot of positive energy and inspire others.
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Work Smart Coaching
#### Work Smart stands and falls with the corporate culture
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Work Smart Coaching
#### Work Smart stands and falls with the corporate culture
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Reasons to introduce Work Smart
#### Work Smart? Typically Swiss!
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Reasons to introduce Work Smart
#### Work Smart? Typically Swiss!
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text: ## For small enterprises and self-employed people:
#  Technical support for computers, printers and Microsoft 365 applications
Need support with your computer, smartphone or Microsoft 365 applications? Our My Service experts will be happy to help. Get one-to-one technical assistance from an expert over the phone, in our Swisscom Shops or directly at your home or office, from CHF 25.—.
All inclusive
##  My Service Business
The all-inclusive offer for small enterprises and self-employed people: back up data, set up Microsoft 365 applications or receive technical support from experts.
* For all office equipment and operating systems (computers, smartphones, printers, Microsoft 365 applications etc.)
* Support from our IT experts and Microsoft-certified employees
* For 3 workstation users
* In a Swisscom Shop and on the hotline **Charges apply for on-site support; travel of CHF 80.— included**
* Includes 18 services per year
Price per month
25.–
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My Service Terms and Conditions of Offer (PDF, 124kB)
##  Individual services
Our My Service experts can also provide services individually without a subscription.
Individual services
##  Charged according to cost
Support for your office equipment and operating systems. In the Swisscom Shop, by phone or in your own home.
* E-mail setup
* Transfer and back up data
* Set up and optimise Microsoft 365 applications
* Set up office equipment (computers, smartphones, printers etc.)
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Price per 15minFor on-site support: + CHF 80.— for travel
40.–
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##  The most common support provided by My Service
####  Setting up office equipment & applications
We’ll set up your office equipment and provide assistance with Microsoft 365 applications (e.g. Microsoft Teams or Skype for Business).
####  Security check​
We’ll scan your computer or laptop for viruses and provide security advice.​
####  Technical support
We’ll fix issues with your computer, printer, smartphone or operating system.
####  Backing up & synchronising data
With your input, we’ll transfer your data from your old computer, laptop or smartphone to your new device.
##  Service overview
#### Computer & Software
* Computer setup
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* Security setting checks
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* Data transfer
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##  FAQs
#### Do charges apply for calls to 0800 822 830?
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#### How long does telephone-based support take on average?
Depending on the issue, a consultation can take between 15 minutes and 2 hours.
#### Is there a minimum contract period?

text: No, it is a freephone number. However, if a service is requested without a subscription, a charge of CHF 40.—/15 minutes will apply for the service. The price of the support will always be agreed with the customer before work starts.
#### How long does telephone-based support take on average?
Depending on the issue, a consultation can take between 15 minutes and 2 hours.
#### Is there a minimum contract period?
Yes, a minimum contract term of 12 months applies for all new subscriptions. If an additional option is added, the minimum contract period of the All-In package is extended by a further 12 months.
#### Can the additional option be added at any time?
Yes, a My Service Business option (Workplace or On-site) can be added at any time. Options are only available in combination with a My Service Business All-In package.
##  My Service for residential customers
More information
##  Do you have an enquiry or need one-to-one advice?
#### _​_ Hotline for enquiries
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Cloud transformation
#  Do you have a balanced cloud strategy?
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The journey to the cloud is not just about a company’s IT, but also its organisation, processes and business. Our check will tell you whether you have a balanced cloud strategy.
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Text: Christoph Widmer, Images: tnt-graphics, 14 august 2018
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Rapid growth, greater flexibility, faster time to market: the cloud is seen as the ultimate driver of digital transformation. At the same time, the barriers to market entry for competing companies are lower than ever before thanks to cloud technologies. The journey to the cloud will only be successful if the entire company is taken into account, however. All too often it is still viewed purely as a matter for IT. This is a fatal miscalculation: migration to the cloud cannot succeed without the balanced reorganisation of a company’s business, organisation, processes and IT architecture. This balance is the key to capitalising on the advantages offered by the cloud and that companies desperately need to survive on the market.
Take a look at the check to see the most important terms in cloud transformation. Rank the 15 relevant keywords and find out in the analysis whether your strategy is balanced and will therefore succeed.
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###  The cloud world of Swisscom
* * *
Our secure and comprehensive cloud services accelerate your company’s journey towards digitisation. We are your companion in designing your journey into the cloud and creating added value for your company in the long term.
> To Swisscom’s complete cloud offer
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Application Management Services
#### Container solutions — a symphony for corporate IT
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Application Management Services
#### Container solutions — a symphony for corporate IT
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Survey: the cloud in Swiss companies
#### Innovation unleashes the cloud
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Survey: the cloud in Swiss companies
#### Innovation unleashes the cloud
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text: ## Modern Workplace
# The modern workplace – your future-oriented workplace solutions
The benefits of hybrid cloud solutions for modern workplaces.
Wechseln zu Grosskunden Zum Angebot
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The workplace of the future is no longer tied to a specific place, time or device. The right workplace for you will depend on a number of factors, including company size, ways of working, working models and individual requirements. Explore our comprehensive range of modern workplace solutions, from outtasking and outsourcing through to special solutions.
###  Technology and culture are key
Our modern workplace solutions simplify onboarding and enable secure and efficient management of your IT workstations. Your employees can thus collaborate efficiently and securely, increase productivity and create scope for innovation.
Let us help you design your individual, modern working environment with a focus on your core business. Leave the time-consuming tasks associated with hardware and software deployment and maintenance to us, and discover our additional services.
The cultural factor is just as important as finding the right technical solution. Embracing cultural change is key to establishing new ways of working at a company. We are happy to accompany you on this path and share our experiences with you.
##  Why Swisscom is your ideal partner for the modern workplace
###  One-stop solutions
You will be assigned your personal contact person and have access to a large selection of modern, needs-oriented, modular workplace solutions.
###  Supporting your cultural change
Benefit from our experience in change management to ensure that cultural change is fully embraced by your company.
###  Needs-based solutions
Take advantage of our highly secure Swiss data centres and cloud solutions or opt for a global cloud provider.
##  Modern workplace solutions from Swisscom
IT outtasking
##  Endpoint Manager
Easily deploy and manage endpoint devices.
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IT outsourcing
##  Managed Workplace
Get fully managed workplace solutions from the cloud with Workplace as a Service.
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IT services
##  Special Workplace Solutions
IT procurement, lifecycle management, meeting room solutions and other IT services from a single source.
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IT-Management
##  Enterprise Workspace
Central management of all workplaces through one single portal. Keep an overview and promote individuality in the workplace.
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##  Our assessment and consulting services
###  Workplace Modernisation Assessment
Together, we will find our way to your future, needs-based workplace environment.
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###  Microsoft Self Assessment
Find your individual way to the cloud by answering a few self-assessment questions.
Go to free check
###  Future Work Consulting
Benefit from advice and support on your journey to the workplace of the future.
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##  Possible use cases for the modern workplace
#### New workstations installed within an hour
##### Customer requirements
For its new generation of workplaces, COFRA was looking for an IT partner who could deliver modern workplace solutions, including management, for its global device population. In addition, the solutions needed to work in every country without a separate infrastructure.
##### The support offered by Swisscom

text: Find out more
##  Possible use cases for the modern workplace
#### New workstations installed within an hour
##### Customer requirements
For its new generation of workplaces, COFRA was looking for an IT partner who could deliver modern workplace solutions, including management, for its global device population. In addition, the solutions needed to work in every country without a separate infrastructure.
##### The support offered by Swisscom
COFRA employees set up their new laptops themselves online without any IT support and within just one hour. All they need is a working internet connection.
* Find out more(opens in new tab)
#### Replacement of integrated ICT solution to accommodate new ways of working
##### Customer requirements
Rolf Schubiger Küchen AG was looking for an affordable integrated ICT solution to implement new requirements flexibly. It was important that the replacement caused minimal disruption to ongoing operations.
#### The support offered by Swisscom
All services, including the network, security, data centres, applications and modern workplace services, are perfectly harmonised. Swisscom takes care of IT procurement and ongoing maintenance and provides a perfectly functioning infrastructure.
* Find out more(opens in new tab)
##  The secret to designing modern workplaces
Which five central criteria do modern workplaces have to meet and what are the advantages of hybrid cloud solutions?
Go to free download
##  Would you like to find out more?
Study
####  Future of Work study: ISG Provider Lens™ 2022
Comparison of Swiss workplace providers: workplace transformation, digital service desk, managed workplace
* Go to free download
Study
####  MSM Research 2023: The hybridisation of the workplace in Switzerland
The change in the working world is influencing corporate culture and the operation of workplaces.
* Go to free download
__ «Installing a new workstation takes less than an hour.»
Mike Siegenthaler, Head IT Infrastructure and Services, COFRA Holding AG
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__ «Swisscom gives us all the ICT solutions we need.»
Markus Kappeler, Leiter IT & TelCom, Rolf Schubiger Küchen AG
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__ «We benefit from Swisscom expertise and estimate the savings to be around 20%.»
Erich Schwab, Former Head of Information Systems, PSP Swiss Property
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###  Professional network protection for your SME
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#  Managed Security
Managed Security is a professional cloud-based firewall and anti-virus service that protects your entire network. Based in the Swisscom Cloud, the firewall offers significant benefits over local hardware firewall solutions (scalability, high availability and performance to name just a few).
Managed Security takes care of everything. Operated by Swisscom, regular updates keep the security solution at the cutting edge.
* * *
### Basic module
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#### Professional firewall
The cloud-based firewall constantly monitors your network traffic for threats. Swisscom ensures that the firewall is always up to date and maintains it around the clock.
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#### Web filter
The web filter allows you to control web access by blocking illegal or undesirable content (white and blacklist).
#### Logging & reporting
Network traffic is logged to permit simple analysis of use and troubleshooting. You also receive a monthly report showing the most important key data.
* * *
* * *
From CHF / mth. per location
60.—
Plus CHF/mth for each
additional location
+30.00
#### Six months for free when you take out a new Business Internet Services and Managed Security contract*
* * *
### Optional
* * *
#### Anti-virus
Anti-virus protection for the entire network. Hourly updates ensure that even new viruses can be detected and blocked. Complements the anti-virus software on your devices because viruses can also infiltrate the network through unprotected network devices (such as printers).
An additional CHF / mth. per location
+10.00
* * *
#### Six months for free when you take out a new Business Internet Services and Managed Security contract*
* * *
### Requirements
* * *
#### Managed Networks
The basis for all SME network solutions. Secure data traffic within a protected corporate network. For one or more locations.
From CHF/mth per site
CHF60.–
* The basic package costs only CHF 30 per month for one site.
* * *

text: An additional CHF / mth. per location
+10.00
* * *
#### Six months for free when you take out a new Business Internet Services and Managed Security contract*
* * *
### Requirements
* * *
#### Managed Networks
The basis for all SME network solutions. Secure data traffic within a protected corporate network. For one or more locations.
From CHF/mth per site
CHF60.–
* The basic package costs only CHF 30 per month for one site.
* * *
#### Six months for free when you take out a new Business Internet Services and Managed Security contract*
* * *
#### High-performance Internet
●
|
4 product versions with 10 Mbit/s – 1 Gbit/s download/upload
---|---
●
|
Security options with various service levels
Managed LAN is also available with Business Internet Services XS.
* * *
* * *
* * *
* * *
* * *
#### Cloud Managed Services
No need for your own server thanks to energy-efficient Cloud Managed Services: reduce your carbon footprint by up to 90%.
More about sustainability
* * *
A Swisscom Business Internet Services connection (XS-L) is a prerequisite for Cloud Managed Services.
* * *
## Additional info
* * *
Dr. Gurtner AG
“The cloud-based firewall is much less troublesome.”
> More
#### * Offer conditions
If you take out a new Business Internet Services contract (all types, e.g. M for CHF 125.—/month) with Managed Security, you will receive the product Business Network Solution (including light) worth CHF 60.— per month, the Managed LAN option (without hardware) worth CHF 25.— per month, the Managed Security option worth CHF 60.— per month and the Antivirus option worth CHF 10.— per month free of charge for the first six months. After that, the standard prices mentioned will apply.
In addition, you will receive an invoice credit of up to CHF 600.— for the installation costs (an invoice credit of up to CHF 100.— each month for six months). Monthly invoice credits may not exceed the amount of the monthly Smart Business Connect invoice amount. Any invoice credits exceeding this maximum amount will expire and cannot be transferred to other products or the subsequent invoice. Offer valid until 30.09.2023. The minimum term of contract for Business Internet Services is 36 months; installation fees are owed to the Swisscom partner that installs the product. The offer does not apply to existing Business Internet Services customers and is not available for a simple change of subscription. Cannot be combined with other promotions.
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## 2 / 3
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text: Video interview
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* Face-to-face Interview
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## 3 / 3 Welcome to Swisscom
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text: Here, you will gain an insight into our main areas of focus. You will also find current vacancies in this area.
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Fabio Berchtold
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# Fabio Berchtold
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Use the following video instructions to manage your business mobile in My Swisscom. Please note that, as an employee, you will need the relevant authorisations to administer the phone independently. Obtain the necessary information on Mobility for Work from your employer.
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text: Posted on 19\. June 2023Text: Daniela Spahr | Media: Federico Naef
As an expert in digital transformation, Sunnie Groeneveld has her finger on the digital pulse of the Swiss economy. In the second part of her interview, she talks about how a book can be used as a tool for digital transformation and why the attitude of ‘age equals experience’ isn’t always right.
###  _Sunnie Groeneveld, what does digital leadership mean to you?_
A digital leader is someone who has a solid understanding of technology, enthusiasm, courage, curiosity and an ethos that their learning never really ends – we need leaders who can admit that they don’t have all the answers (yet). This level of authenticity is a strength, not a weakness. It signals openness and willingness to engage in dialogue, and shows that they are also prepared to be vulnerable. A tendency to be slightly paranoid about new digital innovations is also part of it, because you never really know where they could lead.
###  _You are on various boards of directors. What do you think Swiss boards of directors need to do to stay on the ball from a technology point of view?_
We need more expertise in technology and a broader range of ages on boards of directors. The attitude of ‘age equals experience’ is true in many cases, but not all, and especially not in the field of technology. Technological change is a very relevant issue for many companies, meaning that young people who help to shape this change can also make strategically valuable contributions.
For example, if someone was interested in mobile apps at the age of 17 when Apple launched the App Store in 2008, and five years later they were able to take on positions of responsibility in agencies, then that person is now 32 years old and a viable candidate for a board seat in a company that wants to begin a mobile-first transformation. Probably the best candidate, in fact! Over that same period of time, many older candidates would not have been able to develop the same close relationship with the technology or the corresponding strategic understanding of innovation – they were presumably employed in management roles and more involved in running the business at that time. Of course, we do also need management specialists with the relevant industry expertise, but that’s not the be-all and end-all of it. A good mix of knowledge is essential.
###  _According to the website, with Inspire 925, you support transformation projects using ‘storytelling strategies to get employees excited about change’. Why are strategies such as this important for shaping digital transformations?_

text: ###  _According to the website, with Inspire 925, you support transformation projects using ‘storytelling strategies to get employees excited about change’. Why are strategies such as this important for shaping digital transformations?_
The first step in transformation projects is often quite trivial. It’s important to establish a common language internally and define the terms. What does digitalisation mean? What does digital transformation mean? They’re not the same thing. Digitalisation is simply _translating_ a process that was formerly analogue into a like-for-like digital equivalent. Digital transformation, on the other hand, is about making significant _changes_ to the customer experiences, processes and even business models.
> ‘An organisation needs be able to explain in one sentence why it is pursuing a transformation project.’
>
> Sunnie Groeneveld
Depending on the corporate context, other terms such as AI or blockchain might come into play. All employees need to be clear on what these buzzwords mean in the context of their company, as their meanings can vary greatly. As an initial step, I work on establishing a common understanding of terms – to the point that it almost becomes pedantic.
By anchoring clear terms in an organised way throughout the company so that everyone knows whether we are talking about an adjustment to the business model or a change to the customer experience, this creates a central foundation on which to base the transformation.
The second step is to establish a clear ‘why’. An organisation needs to be able to explain in one sentence why it is pursuing a transformation project. This provides the _raison d’etre_ on which all management summaries and PowerPoint slides can be based. Setting out a clear ‘why’ makes every initiative trackable and serves as the basis for the change narrative that managers communicate within their organisation.
###  _Together with Christoph Küffer, you have relaunched the book ‘Inspired at Work’. It is a book of ideas ‘for greater engagement and innovation within a company’. What is your favourite method from the book?_
In terms of impact, there are two: the LunchLottery is a scheme to randomly select and bring together employees over a lunch or (virtual) coffee. For small organisations, an Excel spreadsheet is enough for this initiative. For larger organisations such as Holcim, Lindt or SRG, an SaaS solution is available that I cofounded. This method promotes social connection and helps to foster informal relationships within these organisations – a key success factor for talent retention! We now know that the question ‘do you have a best friend at work?’ provides a lot of insight into how well employees are retained by a company.

text: The second method, feedback walks, I actually use myself in the Inspire 925 team. The idea behind it is to go for a walk outside as a pair. Line managers and employees tell each other three things that they think are going well and three areas where they believe the other person has room for improvement. The listener is only allowed to ask questions to help clarify the points being made. I’ve been doing this for a few years and I’m always positively surprised at how much I can take away from my team members. The important thing is to actually go outside. Sitting across from each other in the office doesn’t have the same effect.
###  _While remote working is increasingly becoming part of a normal working day, it doesn’t leave much time for socialising, brainstorming or taking a breather – all of which ultimately make us more productive. When and how should companies and employees take time for your suggested methods?_
Close element
## Book: ‘Inspired at Work’
Sunnie Groeneveld and Christoph Küffer have collected 66 ideas and 15 case studies of innovative companies in this book (in german) to bring more inspiration and innovation to work life. The very specific suggestions are evaluated based on the planning workload, implementation effort and costs, and range from a simple walk-and-talk feedback session to a life balance bonus. The second, revised edition features humorous illustrations and is designed to be easily flipped through and put into practice.
_Inspired at Work, Versus Verlag, CHF 34.–_
Ultimately, it’s management’s responsibility to address the company culture. Our recommendations provide specific, often inexpensive ideas to this end. When and how a manager integrates the ideas into day-to-day work is best judged by them personally. The main thing is to set a good example. It’s better to do just one thing, but to do it right. Often, one small thing is enough to for a manager to show that they are invested in their team and would like to implement ideas to make them ‘inspired at work’.
###  _Hand on heart, do you believe that a book alone can bring about changes in company culture, or is additional support needed? What would you advise companies?_
Last year, we implemented a project with the Hirslanden Clinic in Zurich in which the book was the central tool. We have published an ‘Inspired at Hirslanden’ edition, which was developed jointly by clinic director Marco Gugolz and 60 managers in less than a day. I’ve noticed that if the concepts are adapted to a company’s conditions and supported by management across departments, they can really have an impact. The attitude of managers is a key part of this and sets the tone for the project.
###  _Last but not least: what do you think Swisscom can do to drive the digital transformation in Switzerland?_

text: ###  _Last but not least: what do you think Swisscom can do to drive the digital transformation in Switzerland?_
In terms of ‘run the business’, Swisscom plays a key role in enabling the whole of Switzerland to participate in the digital economy through connectivity alone – even the producers of Bündnerfleisch dried meat in the mountain villages of Graubünden can sell their products worldwide through an e-shop if they want to. For us in Switzerland, this is a matter of course, but in other countries, this isn’t yet the case. Thanks to Swisscom, we don’t have any digital boundaries within the country.
Swisscom Ventures also makes important contributions to the Swiss start-up scene and the development of companies. Even Henri Néstlé, Alfred Escher and Julius Maggi were once start-ups. The digital economy needs investors and bridge-builders if Switzerland is to continue to be successful in 100 years’ time.
Last but not least, we must not forget about our SMEs – there are more than 600,000 of them in Switzerland! We need to support them in their digital transformation and provide them with solutions that are relevant to them. This is important grassroots work that Swisscom is also involved in.
### About Sunnie Groeneveld
Sunnie J. Groeneveld seized her opportunities early on: after a secondary school exchange in America, she studied economics at Yale. Back in Switzerland, she was the first managing director of the cross-industry location initiative DigitalZurich2025, now digitalswitzerland. Together with her business partner, she founded the consultancy firm Inspire 925 in 2013, which assists companies with their digital transformation. Today, in addition to her role as managing partner at Inspire 925, she is also a member of multiple boards of directors and head of the Executive MBA Digital Leadership programme at HWZ Zurich, which focuses on leadership skills in digital transformation projects.
Close element
## Future Work Experience team: free preliminary discussion
How can companies successfully approach cultural change? The Swisscom Future Work Experience team helps companies introduce modern communication and collaboration models. Join us for a free conversation to discover how your company can benefit from modern working.
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## ‘We could take a much bolder approach in Switzerland’
As an expert in digital transformation, Sunnie Groeneveld has her finger on the digital pulse of the Swiss economy. In the first part of this…
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## ‘We should be creating 100,000 new jobs in young tech companies in Switzerland.’
If Switzerland wants to hold its own among the international players in cutting-edge technology, it needs more investment capital. Here we talk to Dominique Mégret,…
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## Seven action areas for successfully introducing modern working

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## ‘We should be creating 100,000 new jobs in young tech companies in Switzerland.’
If Switzerland wants to hold its own among the international players in cutting-edge technology, it needs more investment capital. Here we talk to Dominique Mégret,…
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## Seven action areas for successfully introducing modern working
Technologies are developing at breakneck speed – people, not so much. They need time to embrace change, gain knowledge and put it to good use.…
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#  «Connectivity as a decisive factor for competition»
As the largest venue for events in Switzerland, Zurich Hallenstadion AG has made itself fit for the digital future. Planned, installed and operated jointly by Swisscom and Huawei, they now have a WLAN infrastructure in place that delivers broadband connectivity to every corner of the building complex. The infrastructure not only makes unforgettable experiences possible for the visitor, but also forms the basis for new service offerings and faster processes.
* * *
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###  The challenge
Visitors to events at the venue have rapidly growing digital needs, which are also increasing the demands that organisers make of the venue operators. New digital events like those to be found on YouTube, or in the gaming world, result in the need for multimedia options that are both seamless and interactive. Similarly, conventional concert organisers and companies want to make use of modern communications means, such as virtual reality or holographic projections. In the internationally contested arena market, all this has transformed connectivity into a decisive competitive factor.
* * *
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###  The solution
203 WLAN access points, systematically distributed throughout the venue, now ensure seamless broadband coverage. In their role as partners, Swisscom and Huawei performed detailed measurements of the signal transmissions throughout the building to facilitate this. The building network has also been upgraded to meet growing needs. The network is designed redundantly and therefore offers maximum reliability. In addition to providing the backbone function for the WLAN, it facilitates a comprehensive building management system, which, amongst other things, is used to control the lighting, and play digital signage monitors placed throughout the complex. The whole infrastructure is operated as a managed service.
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#####  Hallenstadion AG
> Location: Zürich, Switzerland
> Founding year: 1939
> Event staff: around 750
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###  Felix Frei
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###  Mister Frei, please complete the following sentences:
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Seamless connectivity creates …
###  «… a powerful basis for all future digitisation projects».
Visitors get to benefit from unforgettable experiences …
###  «… the organisers benefit from simplified logistics and we benefit from new business opportunities».
Swisscom and Huawei are ...
###  «... also innovation partners, who help us to develop new service models».
##  Our partner
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## Special bulk discount for 3 or more mobile subscriptions
Enjoy a special bulk discount for three and more inOne SME mobile subscriptions.
Number of subscriptions in your company | inOne SME mobile basic | inOne SME
mobile go | inOne SME
mobile premium | Swiss SME mobile light plus | Swiss SME mobile flat
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1-2
| 50.–/mth | 80.–/mth | 200.–/mth | 30.–/mth | 65.–/mth
3-10
| 49.–/mth | 79.–/mth | 197.–/mth | 29.–/mth | 64.–/mth
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Enjoy a bulk discount on the subscription price with 3 and more inOne SME mobile subscriptions. In this case, the 15% SME benefit is calculated on the basis of the reduced subscription price.
The SME advantage of 15% does not apply in combination with inOne SME office light.
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text: ######  Work Smart
#  «Employee experience – the trump card in the war for talent»
Working from home, digital collaboration, work-life blending: employee needs are more important than ever. The employee experience is critical at a time of skills shortages. What does this mean for workplace design and the use of technology?
Text: Tom Hauk, Pictures: Swisscom
26 June 2023
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Traditionalists, baby boomers, Generation X, Y and Z: the five generations on the labour market today could hardly be more different. The traditionalists born around 1950 tend to place a lot of trust in management and bring a strong work ethic and sense of duty. Generation Z, born from 1996 onwards, feels at home on the Internet, like a duck to water, and is looking for meaning in their work instead of a classic career.
Companies therefore need to create the right conditions that will motivate experienced employees to stay – while still attracting and retaining new talent. Both are essential for survival in the war for talent and succeed if the employee experience is right.
What does that bring? We'll show you in our video.
## 5 tips for a better employee experience
Employee experience, or EX for short, describes the overall employee experience in the workplace, from the first contact with a potential employer, through onboarding and development, to the last day of work and even beyond.
## 1\. Sustainable corporate culture
A leadership culture based on understanding, trust and appreciation as well as an open and transparent feedback culture are important.
## 2\. Career opportunities
Employees are motivated by further training and development opportunities for everyone, especially beyond the job description.
## 3\. Flexibility, autonomy and modern technologies
Many employees seek greater flexibility and autonomy to balance work and life. Investing in modern technologies that support this flexibility, such as hybrid working, is crucial.
## 4\. Intergenerational and virtual teams
Different strengths, skills and experience all come together in project teams. It is the skill set that counts, not rank or position. Diversity triggers engaging discussions and stimulates innovation.
## 5\. Mentoring programmes and the reverse mentoring principle
Experienced employees show new entrants the ropes. Young Talent and trainees provide support and advice to experienced employees on new technologies and tools.
## Employees: from a valuable to a valued resource
Employees are the most valuable resource of any company. But how do companies use this resource? Best-selling author Jacob Morgan finds that companies need to see themselves first and foremost as a laboratory and not a factory. This enables them to cope with changing influences and challenges. His book The Employee Experience Advantage is the result of an extensive research project in which he evaluated more than 150 studies and articles, interviewed more than 150 managers and analysed more than 250 global organisations. Jacob Morgan identifies three areas of employee experience:
## 1\. Cultural environment

text: ## 1\. Cultural environment
The company culture describes the common values, norms, behaviours and practices within a company. How do the employees feel about their work? Is it meaningful and valuable?
## 2\. Physical environment
Workplace design, including the furnishings, colour, lighting and ceiling height, has a significant influence on a positive employee experience.
## 3\. Technical environment
IT problems are major reasons for workplace stress. Who isn’t familiar with those horror stories when the onboarding of new employees fails because the IT isn’t ready?
## Working together for successful implementation
The classic division of tasks between HR and IT is too short-sighted: HR and IT professionals both know that a positive employee experience depends on an optimally designed digital workplace. Wherever they work, employees need access to the technology and tools that help them be productive and engaged. At the same time the digital workplace must be secure, protected and integrated. Ensuring all this requires an ongoing process that is implemented integrally and continuously reviewed and improved.
## Individual solutions rather than one-size-fits-all
HR and IT experts alone cannot take care of each and every aspect needed for a positive employee experience. A stable technological basis is one key element. It also requires the implementation of multiple digital disciplines that are aligned with the cultural, physical and technical environment. With the Enterprise Workspace solution, Swisscom is addressing this very issue and integrating forward-looking solutions to provide the best employee experience.
## More employee autonomy with Swisscom’s Enterprise Workspace
Enterprise Workspace enables employees to set up their workplace flexibly, regardless of time and location. They are given more autonomy in designing their workspace while IT managers retain an overview. Enterprise Workspace can also improve the employee experience in your company:
## One portal for everything
Is switching between different IT tools too exhausting and time consuming? The My Swisscom Business portal is your convenient central location for providing, configuring and managing workstations. Collaboration is simplified, orders are assigned immediately and processes are accelerated. You gain insights into your company’s workforce and make it possible to control the digital employee experience.
## Onboarding
Onboarding with Enterprise Workspace can happen anywhere, at home, in the office or on the road. The entire starter package is provided in good time before the first working day at the location of your choice.
## Management & apps
All employees are given the specific operating systems, apps and licences they need. Teams can access tools themselves when needed, which encourages independence.
## Hardware
The main focus is on straightforward hardware administration and maximising reliability Repairs are performed directly on site within 24 hours. Employees also have the freedom to choose from the selection of hardware in the online shop or to use their own devices.
## Security, services and support

text: ## Management & apps
All employees are given the specific operating systems, apps and licences they need. Teams can access tools themselves when needed, which encourages independence.
## Hardware
The main focus is on straightforward hardware administration and maximising reliability Repairs are performed directly on site within 24 hours. Employees also have the freedom to choose from the selection of hardware in the online shop or to use their own devices.
## Security, services and support
Employees have secure access to data, applications and the right all-round services at all times, regardless of their location or device. The latest encryption and authentication features offer protection against cyberthreats Faults can be reported directly in the portal or centrally via the hotline. In addition, the Swisscom support team is available day and night.
## Future Work Consulting
Enterprise Workspace allows you to start focusing on what matters: cultural change Do you want to enable modern, digital collaboration in your company and need support in cultural change? Let our team of experts support you and your employees with proven change management consulting, in addition to the Enterprise Workspace.
## Discover what’s possible
Let our experts advise you on how Enterprise Workspace from Swisscom can have a positive impact on the employee experience in your company.
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###  Related articles

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Microsoft Teams Telephony from Swisscom
# «We are working more closely together than ever before.»
Marcel Jampen, Markets division manager
SWISSCOFEL
About the solution used
About the solution used
## The story in brief:
The SWISSCOFEL association had its new Teams Telephony solution in place just in time for the spring 2020 lockdown, making internal and external collaboration much easier than before.
SWISSCOFEL is the association of the Swiss fruit, vege­ table and potato industry, with its headquarters at Belpstrasse 26 in Berne. A variety of organisations in related sectors, such as the national farmers’ union, are also housed under the same roof.
Marcel Jampen man­ ages SWISSCOFEL’s Markets division, as well as being responsible for its ICT. 2020 was a very busy year for him, partly because, in the spring, he had to organise home offices for the SWISSCOFEL staff. Soon afterwards, he was touring the office building, speaking to fellow tenants who had asked him about his new Teams Telephony solution.
Word had quickly spread that SWISSCOFEL was using Microsoft Teams to communicate extremely easily and efficiently.
### About
SWISSCOFEL
SWISSCOFEL’s 170 or so members are active in the wholesale and retail sectors, as well as importation and other related areas. Between them, they generate an annual turnover of around CHF 4 billion from the sale of fruit, vegetables and potatoes.
* SWISSCOFEL
### The project with Swisscom
* Swisscom’s great reliability
* Flexible working thanks to ease of access from home
* Swisscom’s swift, pragmatic reaction to lockdown
* Integrated virtual telephone system replaces traditional telephone infrastructure
### These Swisscom products are
successfully used by SWISSCOFEL
Microsoft Teams Telephony from Swisscom
Swisscom enables SMEs to connect to the public tele­ phone network through Microsoft Teams. They can make calls directly via the Teams client using their existing landline number from the office, on the move or from home. Top Swisscom quality is always guaranteed, whether calling via smartphone, PC, laptop or tablet.
To the offer
### Telephony system in need of an upgrade
Marcel Jampen began the groundwork for SWISSCOFEL’s successful telephony project in 2019. “Our in­house switchboard needed updating, which would have cost a lot of money,” he says. “We would also have needed a separate conferencing solution, which would also have been expensive.” A powerful communications platform is a must for the association, which works closely with producers’ associations, other industry organisations, authorities and other partners – including abroad.
Its headquarters are also the hub of its membership net work, with members actively involved in numerous SWISSCOFEL project and working groups.
“We are a relatively big organisation, with a total of around 70 people regularly attending meetings,” says Marcel Jampen, who is also responsible for ensuring the association HQ’s seven employees can work together seamlessly, wherever they are.
### New solution quickly bearing fruit

text: Its headquarters are also the hub of its membership net work, with members actively involved in numerous SWISSCOFEL project and working groups.
“We are a relatively big organisation, with a total of around 70 people regularly attending meetings,” says Marcel Jampen, who is also responsible for ensuring the association HQ’s seven employees can work together seamlessly, wherever they are.
### New solution quickly bearing fruit
SWISSCOFEL had already been using Microsoft Teams for a while. In 2019, Marcel Jampen discovered that Swisscom was now offering a Teams Telephony solution for small businesses: “I thought this looked very promising. We compared the Swisscom solution with others. Swisscom’s high level of reliability was the decisive factor.” At the end of 2019, SWISSCOFEL decided to launch Teams Tele­ Microsoft Teams Telephony from Swisscom “We are working more closely together than ever before.”
The SWISSCOFEL association had its new Teams Telephony solution in place just in time for the spring 2020 lockdown, making internal and external collaboration much easier than before. phony in April 2020. In February, however, with lockdown looming, Marcel Jampen asked Swisscom to bring the launch date forward.
“With Telephony, Teams has become an indispensable all-round tool.”
“The Swisscom experts and our Microsoft provider responded very quickly and with great pragmatism. Two days into lockdown, the solution was switched on and the phone numbers ported across. All we need is an Internet connection at home and we can work exactly as we would in the office.” The integrated virtual telephone exchange in the Microsoft 365 Cloud makes traditional telephony infrastructure superfluous.
### Reaping the rewards
By switching to Teams Telephony, SWISSCOFEL killed several birds with one stone. Firstly, it saved money, as Marcel Jampen explains: “The hardware investment is a fraction of what it would have been if we had chosen a traditional solution. We only pay the Telephony add­ons with our existing Microsoft 365 licences, which is great. Operating costs for telephony, conferencing and video­ conferencing are around 20% lower than before.”
The financial benefits of using Teams to make phone calls on a day­to­day basis are harder to quantify. Apart from the cost of meetings, which were previously held face­ to­face but now take place on Teams: “We’ve saved tens of thousands of francs in meeting costs this year,” smiles Marcel Jampen. “With the Telephony add­on, Teams has become an absolutely indispensable all­round tool. We get everything we need from a single system: video­ and teleconferencing, group­based project management, CRM, shared data storage, calendar, e­mail, chat, etc.” SWISSCOFEL is also benefiting from running training events on Teams for its members.
“Even though we are meeting less often, we are working more closely together than ever before,” concludes Marcel Jampen, before adding: “Sustainability is important to me. Now we don’t have to travel as much and our work­life balance has improved.”
* Back to the solution used

text: # We are ready for your enquiry about Amazon Web Services.
## **I am interested in
Amazon Web Services**
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Please debit the invoice of Swisscom (Switzerland) Ltd using Debit Direct (DD) directly from the bank account
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Next steps:
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2. Bank customers: Send the signed form to your bank.
Postfinance customers: Send the signed form to Swisscom (Switzerland) Ltd, Alte Tiefenaustrasse 6, 3050 Bern.
3. Processing your requests generally takes 3-4 weeks.
4. As soon as the DD is active, you will see a note at the top of your bill stating when your account will be debited. Please pay any Swisscom invoices you have already received or which do not include this note as usual.

text: Whitepaper
#  Shop floor digitisation: your route to a smart factory
Digitisation is the key to transparent and efficient manufacturing processes. Data-driven manufacturing can help to optimise productivity, quality and service life in the smart factory. It also creates the infrastructure required to meet current and future challenges, such as CO2 reduction, scarce resources or skills shortages.
In this whitepaper, you will discover:
* How to make manufacturing processes digital, efficient and paperless
* The requirements for integrating the shop floor and top floor into a completely digital chain
* Possible pitfalls along the way to becoming a smart factory
Number of pages: 12
Recommended for: Business managers/IT professionals
Published: 1 June 2022
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text: # Sustainability targets
As Switzerland’s leading ICT company, Swisscom aims to exploit the opportunities of the digital transformation for the prosperity of the country. We are committed to minimising potential risks and thus helping to shape the future. We develop the digital skills of people, protect the climate, advocate for fair and environmentally friendly supply chains and maintain a reliable, high-performance ICT infrastructure. Our sustainability strategy is based on the UN’s 17 sustainable development goals and we have set ourselves the following targets for 2025.
## “For us, taking responsibility means forging ahead.”
Christoph Aeschlimann,
CEO Swisscom
## Responsibility for the people
In 2025, we will support 2 million people a year in using digital media, thus opening up access to the digital world for everyone. We offer attractive working conditions and flexible work models, promote diversity and combat any discrimination. The following measures will help us achieve these targets.
#### Promotion of media competency
Our goal is for everyone in Switzerland to be able at all times to communicate in both the public and private spheres and to exploit the opportunities provided by digitisation. We see it as our duty to train users in the competent and safe use of digital media. We want to promote digitisation in Switzerland and thus enable the digital penetration of everyday life. In particular, we support children and young people in dealing competently with new opportunities. But we are also keen for the working population and senior citizens to recognise the opportunities that the information society holds for them.
KPI | Score in 2020 | Score in 2021 | Score in 2022 | Guideline value for 2023
---|---|---|---|---
Promotion of media competency | 226,996 | 256,829 | 614,227 | 300,415
Media usage training | 822,990 | 1,094,451 | 308,915 | 1,093,271
Technical measures | 102,444 | 108,716 | 114,044 | 135,886
Digital shift | 153,693 | 180,285 | 165,462 | 199,477
KPI | Promotion of media competency
---|---
Score in 2020 | 226,996
Score in 2021 | 256,829
Score in 2022 | 614,227
Guideline value for 2023 | 300,415
KPI | Media usage training
---|---
Score in 2020 | 822,990
Score in 2021 | 1,094,451
Score in 2022 | 308,915
Guideline value for 2023 | 1,093,271
KPI | Technical measures
---|---
Score in 2020 | 102,444
Score in 2021 | 108,716
Score in 2022 | 114,044
Guideline value for 2023 | 135,886
KPI | Digital shift
---|---
Score in 2020 | 153,693
Score in 2021 | 180,285
Score in 2022 | 165,462
Guideline value for 2023 | 199,477
Learn more about media skills
2023 measures
* Web portal for topics related to competent media use (point of entry).
* Course offering for professionals and companies (digital fitness at work).
* Substantial expansion of online training content (synchronous/asynchronous) for diverse target groups.
#### Diversity

text: Guideline value for 2023 | 135,886
KPI | Digital shift
---|---
Score in 2020 | 153,693
Score in 2021 | 180,285
Score in 2022 | 165,462
Guideline value for 2023 | 199,477
Learn more about media skills
2023 measures
* Web portal for topics related to competent media use (point of entry).
* Course offering for professionals and companies (digital fitness at work).
* Substantial expansion of online training content (synchronous/asynchronous) for diverse target groups.
#### Diversity
We benefit from a diverse workforce, which creates an enormous competitive advantage for us: with their different views and approaches, experiences, ideas and skills, employees inspire and learn from each other. As a result, Swisscom gains greater creativity, innovation and success. We pay attention to the fair treatment of employees regardless of their gender, age, background, language or sexual orientation. We also ensure the inclusion of employees with physical and psychological impairments. In doing so, we design relevant processes in recruitment, appointment, development, talent management and leadership culture in such a way that they counteract even unconscious stereotyping and enable true equal opportunities.
KPI | Score in 2020 | Score in 2021 | Score in 2022 | Guideline value for 2023
---|---|---|---|---
Proportion of women in management (management levels A – C) in headcount (HC) | 12,9% | 13,6% | 14,2% | 16,4%
Proportion of women in management (levels A – C) and in the top CEA levels (D and E) in headcount (HC), increase of 1 percentage point annually. | 15,8% | 17,6% | 18,5% | 19,5%
Employees with health impairments in per cent (inclusion). | 1,06% | 1,1% | 1,17% | 1,0%
% employees < 40 | n/a | n/a | 42,9% | 43.5%
% of employees who are non-native German speakers | n/a | n/a | 32,8% | 34,5%
KPI | Proportion of women in management (management levels A – C) in headcount (HC)
---|---
Score in 2020 | 12,9%
Score in 2021 | 13,6%
Score in 2022 | 14,2%
Guideline value for 2023 | 16,4%
KPI | Proportion of women in management (levels A – C) and in the top CEA levels (D and E) in headcount (HC), increase of 1 percentage point annually.
---|---
Score in 2020 | 15,8%
Score in 2021 | 17,6%
Score in 2022 | 18,5%
Guideline value for 2023 | 19,5%
KPI | Employees with health impairments in per cent (inclusion).
---|---
Score in 2020 | 1,06%
Score in 2021 | 1,1%
Score in 2022 | 1,17%
Guideline value for 2023 | 1,0%
KPI | % employees < 40
---|---
Score in 2020 | n/a
Score in 2021 | n/a
Score in 2022 | 42,9%
Guideline value for 2023 | 43.5%
KPI | % of employees who are non-native German speakers
---|---
Score in 2020 | n/a
Score in 2021 | n/a
Score in 2022 | 32,8%
Guideline value for 2023 | 34,5%
Achieving inclusion target
Swisscom has set itself the goal of reserving at least 1% of all jobs for employees with physical or mental performance impairments.
More about inclusion(opens in new tab)
2023 measures
* Promotion of flexible working models for women and men to be pursued further.

text: ---|---
Score in 2020 | n/a
Score in 2021 | n/a
Score in 2022 | 32,8%
Guideline value for 2023 | 34,5%
Achieving inclusion target
Swisscom has set itself the goal of reserving at least 1% of all jobs for employees with physical or mental performance impairments.
More about inclusion(opens in new tab)
2023 measures
* Promotion of flexible working models for women and men to be pursued further.
* Promotion of diversity with additional, business unit-specific measures will also be continued.
* The majority of job advertisements will be published with an employment level of 60–100%.
#### Employer attractiveness
Employer attractiveness is a major priority for us in view of the increasing shortage of skilled workers. This is especially true for IT profiles. Under the motto ‘What you make of it is what makes us’, we pursue a strategy of attracting and retaining the best employees for Swisscom. Swisscom has set itself the goal of being one of the top three employers in the Swiss ICT industry by 2025.
KPI | Value in 2022 | Target 2023
---|---|---
Pulse NPS  | 65 | 65
Reptrak-Dimension «Apealing Workplace»
(employee section) | 86,1% | 87,0%
KPI | Pulse NPS
---|---
Value in 2022 | 65
Target 2023 | 65
KPI | Reptrak-Dimension «Apealing Workplace»
(employee section)
---|---
Value in 2022 | 86,1%
Target 2023 | 87,0%
2023 measures
* Future workplace project
* Flexible working time models
* There is a continued emphasis on agile forms of collaboration
#### Training of specialists and continuing education
To take advantage of opportunities presented by the digital change and to master its challenges, it is essential that our employees continuously expand their skills. We want to inspire talented people to join Swisscom and develop them into the specialists and managerial staff of the future.
KPI | Value in 2022 | Target 2023
---|---|---
Number of training days / HC | 3,8 | 4,0
KPI | Number of training days / HC
---|---
Value in 2022 | 3,8
Target 2023 | 4,0
2023 measures
* Skills development via strategic workforce management
* Ongoing development discussions with managers
#### Work stress and resilience
As an employer, we take various measures to help employees so they stay healthy and motivated for the long term. In order to reduce work stress and strengthen resilience we promote a healthy work-life balance among our employees, e.g. through flexible working hours and by supporting sporting and other balancing activities with a wide range of offerings. We also offer our employees regular stress management and resilience courses. We want to maintain or reduce the absentee rate compared to the previous year.
KPI | Value in 2022 | Target 2023
---|---|---
Absences in days/target days (weighted by FTE) * 100 | 3,4% | 3,0%
KPI | Value in 2022
---|---
Absences in days/target days (weighted by FTE) * 100 | 3,4%
KPI | Target 2023
---|---
Absences in days/target days (weighted by FTE) * 100 | 3,0%
Target days are based on standard working hours.
2023 measures

text: KPI | Value in 2022 | Target 2023
---|---|---
Absences in days/target days (weighted by FTE) * 100 | 3,4% | 3,0%
KPI | Value in 2022
---|---
Absences in days/target days (weighted by FTE) * 100 | 3,4%
KPI | Target 2023
---|---
Absences in days/target days (weighted by FTE) * 100 | 3,0%
Target days are based on standard working hours.
2023 measures
* Continuation of the measures initiated in 2022: mental health with the training courses for ‘Mental Health First Aid’ trainer and ‘Stress & Resilience’ trainer, as well as leadership training in presence management.
* Proactive advice for executives using data analytics.
* Offerings increasingly via online channels (independent of time and location) to increase penetration.
#### Expansion of coverage with fixed ultra-fast broadband
In order to keep up with the rapidly increasing data traffic, further expansion of the network is essential. Our goal is to be the first telecommunications provider in Switzerland to make innovations available to our customers. The area covered by the fibre-optic network (FTTH) is to be doubled by the end of 2025 compared with the beginning of 2020.
KPI | Value in 2020 | Value in 2021 | Value in 2022 | Target 2023
---|---|---|---|---
50–55% coverage of homes and offices with ultra-fast broadband with 10 Gbps through expansion of the fibre-optic network (FTTH). | 32,1% | 32,9% | 33,2 | 37,1%
KPI | 50–55% coverage of homes and offices with ultra-fast broadband with 10 Gbps through expansion of the fibre-optic network (FTTH).
---|---
Value in 2020 | 32,1%
Value in 2021 | 32,9%
Value in 2022 | 33,2
Target 2023 | 37,1%
2023 measures
* Continuous network expansion in Swiss municipalities (German)
## “Swisscom has been a climate-neutral com­pany since summer 2020.”
Saskia Günther,
Head of Corporate Responsibility
## Responsibility for the environment
In order to contribute to capping the global temperature rise to 1.5 °C, by 2025, we want to be climate-neutral across the entire value chain in our Swiss business and, together with our customers, save 1 million tonnes of CO2 annually. This corresponds to 2% of Switzerland’s CO2 emissions. The following measures will help us achieve these targets.
#### Climate-neutral by 2025
In our Swiss business, we will be completely climate-neutral across the entire value chain by 2025. Operational CO2 emissions will be reduced by over 90% compared to 1990. To achieve this, we are relying on 100% renewable energies, an emission-free vehicle fleet, heat pumps and, thanks to digitalisation, a climate-friendly way of working. We are systematically maximizing energy efficiency in our operations and supply chains by reducing CO2 emissions from our operations and supply chains to a total of 235,000 tonnes, which corresponds to a reduction path to well below 1.5 degrees. The remaining, unavoidable emissions from our value chain are offset.
KPI | Value in 2020 | Value in 2021 | Value in 2022 | Target 2023
---|---|---|---|---
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 14,420 | 14,429 | 12,305 | 10,800

text: KPI | Value in 2020 | Value in 2021 | Value in 2022 | Target 2023
---|---|---|---|---
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 14,420 | 14,429 | 12,305 | 10,800
Scope 2 CO2 emissions (electricity, district heating, offset). | 0 | 0 | 0 | 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 300,779 | 275,962 | 262,659 | 252,200
KPI | Value in 2020
---|---
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 14,420
Scope 2 CO2 emissions (electricity, district heating, offset). | 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 300,779
KPI | Value in 2021
---|---
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 14,429
Scope 2 CO2 emissions (electricity, district heating, offset). | 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 275,962
KPI | Value in 2022
---|---
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 12,305
Scope 2 CO2 emissions (electricity, district heating, offset). | 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 262,659
KPI | Target 2023
---|---
Scope 1 CO2 emissions (buildings and vehicles, excluding refrigerants).). | 10,800
Scope 2 CO2 emissions (electricity, district heating, offset). | 0
Scope 3 CO2 emissions (supply chain, employee mobility, etc.). | 252,200
Achievement of energy efficiency target
Swisscom originally set itself the target of increasing energy efficiency by 35% between 1.1.2016 and the end of 2020. This target has been achieved. Swisscom has set itself a new target of increasing energy efficiency by a further 20% by the end of 2025.
To the climate report(opens in new tab)
2023 measures
* Refurbishment of buildings and heating systems, replacement of fossil fuel-burning heating systems with heat pumps.
* Electrification of the vehicle fleet and use of hybrid drives(opens in new tab).
* Agreements with A suppliers.
* Promotion of supplier participation in the Carbon Disclosure Project (CDP), dialogue with individual suppliers.
#### Together with our customers, we want to save 1 million tonnes of CO2 by 2025
We will enable a positive CO2 contribution of 1 million tonnes per year by 2025. This corresponds to around two percent of all greenhouse gas emissions in Switzerland. We will achieve this by empowering our customers to reduce their own carbon footprint through our products and services. These include, for example, digital solutions for location-independent working and IoT (Internet of Things)-supported services for the optimization and remote monitoring of traffic, building technology and devices.
KPI | Value in 2020 | Value in 2021 | Value in 2022 | Target 2023
---|---|---|---|---
CO2 savings in tonnes. | 895,092 | 892,812 | 1,590,772 | 1,800,000
KPI | CO2 savings in tonnes.
---|---
Value in 2020 | 895,092
Value in 2021 | 892,812
Value in 2022 | 1,590,772
Target 2023 | 1,800,000
2023 measures
* Reduction of traffic through the promotion of homeworking and virtual conferences.
* Reduction of traffic through the promotion of remote maintenance and operations by using sensors (IoT solutions).
* Reduction of CO2 emissions from buildings by optimising heating and power supplies by using sensors (IoT solutions).

text: KPI | CO2 savings in tonnes.
---|---
Value in 2020 | 895,092
Value in 2021 | 892,812
Value in 2022 | 1,590,772
Target 2023 | 1,800,000
2023 measures
* Reduction of traffic through the promotion of homeworking and virtual conferences.
* Reduction of traffic through the promotion of remote maintenance and operations by using sensors (IoT solutions).
* Reduction of CO2 emissions from buildings by optimising heating and power supplies by using sensors (IoT solutions).
* Reduction of greenhouse gases through data-based tools for the decarbonisation of companies (greenhouse gas inventory, mobility data, Swiss Climate Challenge).
* Investing in and supporting start-ups with greenhouse gas reduction solutions.
#### Promote circular economy
Based on the commitments of our sustainability and supply chain strategy, we have further developed our circular economy activities. In this respect we are very well positioned with the take-back and second-life programmes (e.g. Swisscom Mobile Aid). There is potential for improvement with the circular economy compatibility of our own products and through greater transparency in network dismantling.
KPI | Value in 2022 | Target 2023
---|---|---
Number of devices collected
| 207,000 | 230,000
KPI | Number of devices collected
---|---
Value in 2022 | 207,000
Target 2023 | 230,000
2023 measures
* Swisscom Mobile Aid for residential customers and business customers
* Buyback for residential customers and business customers, and extension of buyback to include tablets
* Repair offers
Learn more
## “We feel closely connected to Switzerland and play an active role in shaping the future.”
Stefan Nünlist,
Head of Group Communications & Responsibility
## Responsibility through action
Swisscom is a trusted partner for its external stakeholders. We work according to clear and strict ethical principles. We are committed to protecting working conditions and human rights in our supply chains, as well as to data security and data protection. The following measures will help us achieve these targets.
#### Fair supply chains
We are a member of the Joint Alliance for CSR (JAC). JAC is a consortium of 27 telecoms enterprises which checks the safeguarding of social responsibility in the production centres of the major multinational ICT suppliers. Most of these are located in China, Taiwan, India, Japan, South Korea and South America. We use audits to identify socially or environmentally unsatisfactory practices and take appropriate measures to address them.
KPI | Value 2020 | Value 2021 | Value 2022 | Target 2023
---|---|---|---|---
Number of employees at suppliers in the audited factories. | 128,590 | 128,733 | 133,118 | 140,000
KPI | Value 2020
---|---
Number of employees at suppliers in the audited factories. | 128,590
KPI | Value 2021
---|---
Number of employees at suppliers in the audited factories. | 128,733
KPI | Value 2022
---|---
Number of employees at suppliers in the audited factories. | 133,118
KPI | Target 2023
---|---
Number of employees at suppliers in the audited factories. | 140,000
2023 measures
* JAC Audit Campaign (onsite audits, mobile surveys); focus on critical commodity groups and based on SCRM (Supply Chain Risk Management) concept.
* Fokus Task Force(opens in new tab) JAC Human Rights (child labour, forced labour).
#### Employee training in ethics

text: KPI | Value 2022
---|---
Number of employees at suppliers in the audited factories. | 133,118
KPI | Target 2023
---|---
Number of employees at suppliers in the audited factories. | 140,000
2023 measures
* JAC Audit Campaign (onsite audits, mobile surveys); focus on critical commodity groups and based on SCRM (Supply Chain Risk Management) concept.
* Fokus Task Force(opens in new tab) JAC Human Rights (child labour, forced labour).
#### Employee training in ethics
As a trustworthy partner, Swisscom works hard to meet stakeholders’ high expectations in terms of our integrity. We work in line with values and ethical principles and train our employees in lawful and value-oriented conduct.
KPI | Value in 2022 | Target 2023
---|---|---
Proportion of employees trained in ethics | 0% | 100%
KPI | Value in 2022
---|---
Proportion of employees trained in ethics | 0%
KPI | Target 2023
---|---
Proportion of employees trained in ethics | 100%
2023 measures
* Raising employee awareness of business ethics
* Internal training cascade, starting from the GEB committee via management to employees
## Links & Downloads
Sustainability report
Corporate strategy
Vision, values and strategy
Sustainability targets 2022
Sustainability targets 2021
Sustainability targets 2020
Sustainability targets 2019

text: #  Exchanging your Internet or TV-Box
On this page:
Find out how to exchange your old router or TV-Box and switch to the latest Boxes from Swisscom.
* ​Replace your internet-box
* Change your TV-Box
* Replace a faulty device
* ​Send back an old box
##  Replace your Internet-Box
If you want to replace your old router with a new Swisscom router, order a new Internet-Box.
Compare Internet-Boxes
##  Change your TV-Box
To receive a newer TV-Box, simply order a new TV-Box.
Compare TV-Boxes
##  Replace a faulty device
Is your Internet or TV-Box faulty? An exchange within the warranty period (2 years) is free of charge. To arrange this, please contact us via chat, the hotline or visit us in store.
##  Send Back an old box
Send back your old devices for free. We will either refurbish the Boxes or have them disposed of professionally.
How to send back a return
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: ## Contact Center Services
#  Contact Center Outsourcing – for optimum interaction with customers
Wechseln zu Grosskunden Zum Angebot
Does your Contact Center tie up too many resources? Or is its technology out of date? Our Contact Center Services help free you up to focus on your core business. We’re here to assist with advice as well as implementation and operational support for your individual contact center solution.
###  Customer service outsourcing – a model with a future
Communicating with your customers is important. This can be done via a help desk, in-house switchboards, information services and/or other channels. Here at Swisscom Services Ltd, we offer everything you need for the swift and successful implementation of a contact center outsourcing project.
The basis for our relationship is trust. Our professionals work exclusively in Switzerland. We operate the IT-based Contact Center Solutions in Swisscom data centres while the Swisscom telephone network guarantees first-class voice quality.
###  From consulting through to operation
We support you with analyses, planning, efficient implementation and operation of your contact center.
###  Focus on your core business
We can take on the entire management of your contact center if required.
More about the company
###  Quality and data protection
Every year, we additionally undergo ISO 9001, 18295/1 and 27001 certification.
##  Our solution – and your first step
Outsourcing your contact center
##  Contact Center Services
Discuss your ideas and plans for your contact center project with us. We will be happy to show you the different options available.
Request a consultation
Services at a glance
##  Contact Center Services factsheet
Learn more about our varied services for optimising your customer service.
Download
##  Our Contact Center Services
Discover our varied services for supporting your customer service function and making it more professional. Together, we will develop the perfect solution for you.
#### Information management
Let us assume responsibility for your in-house switchboard services and provide information and other services on your behalf.
#### Support management
We’ll support your customers with ordering, product enquiries or questions concerning deliveries etc.
#### Technical support
We’ll help resolve technical issues with products, apps and services for your customers and their employees.
#### Peak management
We’ll support you at peak times; for example, with product launches, in emergency situations or during seasonal peaks such as the busy Christmas period.
#### Complaints management
We’ll support you with the handling of customer complaints, cancellations etc. Our fully trained employees will always find the right approach.
#### Marketing & sales
We would be happy to manage your appointments (e.g. for consultations or customer visits) or set up a hotline for temporary campaigns, for example.
#### Multichannel / omnichannel
Whether by phone, e-mail, web chat, SMS, WhatsApp or on social media, we can, on your behalf, accept and provide competent assistance with customer enquiries over all the regular contact channels.
#### Swissness

text: #### Marketing & sales
We would be happy to manage your appointments (e.g. for consultations or customer visits) or set up a hotline for temporary campaigns, for example.
#### Multichannel / omnichannel
Whether by phone, e-mail, web chat, SMS, WhatsApp or on social media, we can, on your behalf, accept and provide competent assistance with customer enquiries over all the regular contact channels.
#### Swissness
We cater for the three main Swiss national languages, German, French and Italian Incl. Swiss German, and can also accept enquiries in english. All of your customer enquiries will be handled exclusively in Switzerland.
#### 24/7 service
If required, we can also provide a 24/7 customer service 365 days a year.
#### Agent resources and workstations
We provide agent resources and workstations. If required, our employees can work at your site.
##  Why outsource the customer center?
You want to take advantage of the latest technologies and tools to offer your customers the best possible service. By outsourcing operations to our professional staff, you free up resources to devote to your core business.
_​_
_​_
###  Digitisation
Digitisation brings more interactions. As a result, customers have become more impatient, which has a significant impact on expected service times and communication channels.
We offer smart solutions because digital is in the Swisscom DNA.
_​_
_​_
###  Artificial intelligence
Simple tasks are increasingly carried out by machines, while people focus on the more complex work.
We help you introduce efficient AI-based systems for customer interaction and take a targeted approach to employee deployment.
_​_
_​_
###  Transformation
Many call centers are at the very start of their digital transformation. It is a constantly evolving process rather than one with a fixed end date.
We help you implement a targeted transformation and increase the satisfaction of your customers.
_​_
_​_
###  Resources
Digital expertise is essential when you operate your own contact center. However, finding suitably qualified employees is a challenge in a customer service environment.
Benefit from the high availability and expertise of our employees.
__ ‘Thanks to the ever reliable and flexible processing of customer cases by Swisscom Services Ltd, we have been able to expand our customer service offering.’
Mario Pfammatter, Crealogix Ltd
##  Use cases – our impact
Switchboard and helpline
##  Federal Office of Information Technology, Systems and Telecommunication
We operate the main switchboard of the Confederation in four languages, responding to contact requests from the Federal Chancellery and maintaining more than 45,000 data records. We also operate the technical helpline for the Covid app.
Switchboard
##  Meyer Burger
Leading Swiss manufacturer of photovoltaic cells and modules, Meyer Burger, has entrusted us with the operation of its switchboard.
Customer service
##  blue Cinema
With more than 100,000 film screenings per year, blue Entertainment Ltd is the largest cinema operator in German-speaking Switzerland. We manage its commercial and technical customer service.
Support and customer service
##  Crealogix

text: Switchboard
##  Meyer Burger
Leading Swiss manufacturer of photovoltaic cells and modules, Meyer Burger, has entrusted us with the operation of its switchboard.
Customer service
##  blue Cinema
With more than 100,000 film screenings per year, blue Entertainment Ltd is the largest cinema operator in German-speaking Switzerland. We manage its commercial and technical customer service.
Support and customer service
##  Crealogix
Our employees provide competent support to customers of software manufacturer Crealogix, responding to a wide range of technical questions about the company’s products.
IT service desk
##  Swisscom Ltd
We provide 1st-level support to the 19,000 or so employees of the Swisscom Group for all applications and workplaces.
##  Certified management system
Maintaining the highest quality standards and ensuring the fully compliant handling of your data are an absolute priority for us. Every year, our services additionally undergo ISO 9001, 18295/1 and 27001 certification.
##  Swisscom Services Ltd – on the line for you
Swisscom Services Ltd is an innovative SME which is wholly owned by Swisscom (Switzerland) Ltd. You thus enjoy the best of both types of business: short decision-making paths with direct access to the Management Board combined with access to the resources and expertise of the Swisscom Group.
Our core business is Contact Center Services for business customers, in which we meet Swisscom’s high quality standards at every level.
We are the leading Swiss company in the digitisation of customer relationships. Every year, we expertly and efficiently handle 1.6 million customer enquiries from the B2C and B2B environment. Numerous contact centers in Switzerland rely on our services.
##  Organisation
####  Daniel Kessler
Chief Executive
####  Michael Kroplewski
Head of Marketing
####  Madeleine Kaiser
Head of Business Development
####  Pierre-André Schnoz
Head of Sales
####  René Gasser
Head of Operations
##  Find out more
#####  More articles
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: # How to solve the 5 most common IT woes in your SME
From outdated software and a lack of support to cyberattacks: expert Dr. IT explains in the guide how to kiss these and other issues goodbye and show your IT more love.
## “No one has any time for me.”
“Feeling neglected? Operating system and software outdated because your updates come too late and neither your firmware nor antivirus protection are up to date?
The simplest solution for your company: outsourcing these services. This means fully or partially handing over your IT maintenance to a third party who takes care of everything, resulting in less stress for your SME and more attention for you. My tip: allow yourself enough time to find a partner. Swisscom has a huge network of certified partner companies throughout Switzerland – you’re sure to find the right one for you. I also recommend checking out this testimonial about IT outsourcing.”
## “New employees find me unattractive.”
“Don’t take this personally – nowadays, employees generally have high expectations of their employer’s IT. But you’re right, employees today want to work from anywhere and arrange their working hours flexibly. SMEs often lack the IT infrastructure they need to make this work smoothly.
In order to access all data from home, a stable and secure connection is required. Access to the company network from outside the office must be protected with VPN software and 2FA. Cutting-edge cloud services are also indispensable in ensuring efficient and secure collaboration from different locations.
If an SME doesn’t enable these new forms of work, not only does its IT feel unloved, but the whole company becomes less attractive. The result? You lose valuable talent and it’s difficult to find new skilled workers.”
## “I often feel misunderstood.”
“The IT world never stands still. It develops at a rapid pace and the requirements change constantly. Staying on the ball is challenging.
Nevertheless, it’s important to take the time to get to grips with your IT, because understanding is the prerequisite for a functioning relationship and thus the basis for a company’s successful development.
You can gain up-to-date insights into IT trends for SMEs and practical tips for daily work in webinars, with these practical tools or by chatting with experts.”
## “What if I get a virus?”
“You have to act fast if you fall victim to a cyber or hacker attack. Swisscom’s cybersecurity expert service is there for SMEs 24/7 in the event of an emergency, helping them to take the right measures in such risky situations – even if they aren’t a customer.”
## “I’m on my own if something happens to me.”

text: ## “What if I get a virus?”
“You have to act fast if you fall victim to a cyber or hacker attack. Swisscom’s cybersecurity expert service is there for SMEs 24/7 in the event of an emergency, helping them to take the right measures in such risky situations – even if they aren’t a customer.”
## “I’m on my own if something happens to me.”
“There’s nothing more important than having an IT partner you can rely on. Whether you have technical issues, data mysteriously disappears, you forget your password or your screen suddenly goes black – with a little outside help, you and your company can overcome any crisis. For instance, Swisscom provides support for IT departments over the phone via a special SME hotline (0800 055 055), via chat and via a contact form. You can even reach them 24 hours a day, 7 days a week.”
## Show your IT more love
**Security Check**
Use our security check to determine whether or not you and your IT are in the midst of a crisis.
Go to the security check
**E-Learning**
Learn how you can increase your company’s cybersecurity, thereby improving your relationship with your IT.
Go to the e-learning session
**IT consulting**
Want to give your IT love a second chance? Our IT relationship experts are standing by. Give us a call.
0800 055 055 (Mo-Fr 07.00-18.30)
Give us a call
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* * *
* * *
# Colocation OTS
* * *
* * *
Colocation OTS (KOL FDV) enables you to use the locations of Swisscom to install and operate the systems for your regulated products.
* * *
* * *
**Your benefits**
* * *
* * *
Comprehensive availability at around 900 locations of Swisscom throughout Switzerland.
* * *
* * *
* * *
Numerous options. Select the ideal space or room for your needs, in order to obtain your Swisscom telecommunication services directly within a Swisscom building.
* * *
* * *
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**Contract documents**
* * *
* * *
#### Service descriptions
* * *
* * *
* __
Space and Energy Service Description
(PDF file, 86 KB)
* __
Cabling Service Description
(PDF file, 489 KB)
* __
Access Service Description
(PDF file, 89 KB)
#### Handbooks
* * *
* * *
* __
Price Manual Space and Energy
(PDF file, 93 KB)
* __
Price Manual Cabling
(PDF file, 114 KB)
* __
Price Manual Access
(PDF file, 100 KB)
* __
Operational Manual Space, Energy and Cabling
(PDF file, 317 KB)
* __
Operational Manual Access
(PDF file, 128 KB)
* __
Technical Manual Space and Energy
(PDF file, 141 KB)
* __
Technical Manual Cabling
(PDF file, 388 KB)
* * *
* * *
**Product-independent contract elements**
* * *
\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents
**Product-independent contract elements**
* * *
\- Terms and conditions (for LTC products)
\- Accounting and Billing Manual
\- Definition Manual
> to the documents

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#  Digitised and encrypted voice recording: Secure and flexible – even on the move
* Conduct legally binding conversations anywhere at any time in order to conclude verifiable verbal agreements
* Optimal protection of your intellectual property thanks to secure storage of digitised voice recordings and metadata
* Comprehensive service that meets the highest Swiss and international security standards with a low administrative workload
* * *
### Get in touch with an expert
Contact us
* * *
Request offer
Best compliance recording product 2018
* * *
* * *
###  Benefits
* * *
####
Protection through documentation
* Efficiently conduct mobile calls in a legally binding, targeted way
* Conclude verbal agreements anywhere at any time
* All mobile calls are verifiable
* Helps meet all legal requirements in Switzerland, including provisions on the use of mobile telephony services (voice calls, SMS messages) in stock trading (FINMA circular 2013/8) and the MiFID II Directive
* * *
* * *
####
Greater efficiency through flexibility
* Work from anywhere – including at home
* Mobile work opportunities make your employees more productive
* A fully managed service from Swisscom
* Quick and easy to access
* * *
####
Data protection and data security
* Swisscom does not have access to your data – only you can decrypt it
* Encrypted storage of mobile recordings in Switzerland
* High availability of your recordings is guaranteed, georedundant and unaltered for a storage period defined by you
* You decide who from within your company can access your data
* * *
* * *
####
Geographical flexibility through mobility
* All mobile phone calls and SMS messages are recorded
* Works on all mobile phones
* Works abroad on all partner networks
Download factsheet (PDF)
###  Choose between Mobile Voice Recording and Meta Data Recording for each connection:
####  Mobile Voice Recording MVR
####  Meta Data Recording MDR
Records all incoming and outgoing calls
* * *
Records all metadata of incoming and outgoing calls and SMS messages
* * *
Secure encryption and storage in Switzerland
* * *
Local decryption using private key and ‘four-eyes principle’
* * *
* * *
### Interested?
Contact us
* * *
Request offers
* * *

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IoT Climate Award
# A smart valve for heating pipes that cuts CO2 emissions
Our heating systems deliver too much power without us even noticing. Swiss company Belimo is using IoT technology to address this problem.
Res Witschi, Delegate for Sustainable Digitalization
12 August 2021
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We heat our buildings so we don’t freeze in cold weather. However, since most heating systems in Switzerland are still oil-fired, as room temperatures increase, so does the harm to the environment in the form of CO2 emissions. There is therefore a need for more efficient heating systems. The company Belimo recognised this and won second place in this year’s Swisscom IoT Climate Award.
## How heating systems work
Using the Internet of Things (IoT), the Hinwil-based company ensures that buildings use less energy to keep room temperatures at the same level. It is important to understand the basics of how heating systems work: using an energy source – mainly heating oil currently – water is heated and pumped from the basement through heating pipes to radiators around the building. A valve on each radiator can be used to set the desired temperature. All clear so far? This is where Belimo comes into play. “The water needs to be pumped to the radiators on each floor at the right flow rate. This is set by a control valve, which dynamically regulates the flow rate as required, including at part load,” says Daniel Senn, Belimo’s business development manager. This dynamic hydraulic balancing process is extremely important, but is often not carried out, he says. On the contrary: “Static hydraulic balancing is always carried out at 100% full load, a situation that is extremely rare in reality,” explains Daniel Senn’s colleague, Rony Riedo, the company’s Swiss sales division manager.
## 31,055 tonnes fewer CO **2** emissions
The water flow rate therefore needs to be optimised because this balancing process should really be carried out every time someone turns up the heating. This is the job of the Belimo Energy Valve™, which does it automatically. Daniel Senn explains: “The valve measures the temperature differences in the hot water and, if the difference is too small, it notices and makes the necessary adjustment.” Since 2012, this system has saved a total of 31,055 tonnes of CO2 worldwide. And the potential is huge, with buildings responsible for around 40% of global CO2 emissions.

text: But where does IoT fit in to all this? “One big problem that currently leads to inefficiency is the lack of data. Data is generally crucial for successful process optimisation,” says Daniel Senn. This is why the smart valves are connected to the cloud. A monitoring system can show which parts of a building the heat is flowing to and where it is being wasted. Rony Riedo explains: “Unlike our competitors, we offer fully integrated, free cloud access without the need for a subscription. You just buy the valves and everything else is included.”
## Need for information
The savings on heating costs quickly add up, begging the question of why technical optimisation methods of this kind are not used in the heating systems of all new buildings. “It’s actually the developers who decide what to install. But most of them lack the technical expertise and aren’t even aware of the existence of these new, much more efficient systems,” says Daniel Senn. The developers therefore need to be better informed, while architects and designers should promote these new, efficient systems, he says. Rony Riedo adds: “We need more pilot projects where people can go and see it for themselves. There is still a lot of scepticism about cloud technology within the industry.”
Generally speaking, there is still not enough interconnection between individual IoT solutions. “We have already invested hugely in this cloud platform, which we will keep expanding. And we always try to stay one step ahead where technology is concerned,” says Rony Riedo. This idea is deeply rooted in the DNA of the company, which invests between 7% and 8% of its turnover in research and development.
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## Latest news about Swisscom
#### Subscribe to News
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers
Contributing to sustainability
SDG 7: reduced energy consumption to make buildings more energy-efficient.
SDG 11: more sustainable building management, enhanced well-being.
SDG 13: lower CO2 emissions thanks to reduced use of fossil fuels.

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wisscom and HWZ: Data & Analytics Workshop - getIT
* Tech Hub
* Tech Hub
Cloud
# Swisscom and HWZ: Data & Analytics Workshop for ManufacturingCompanies in the AWS Cloud
An exciting workshop recently took place, organized by Swisscom for HWZ students. The goal of the workshop was to introduce the participants to the work of a Data & Analytics consultant and to support them in solving a concrete business case.
Marie-Louise Achart, Data & Analytics Consultant
17 July 2023
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Below you can read more about the experiences of the HWZ students. Bachelor Wirtschaftsinformatik: Studierende konzipieren für Swisscom (fh-hwz.ch)
We build a business case based on a manufacturing company working with a large number of sensors.
To optimize the production process, companies focus on automation, quality improvement and cost savings. Here, the use of historical data plays a crucial role. Sensor data generated by machines provide valuable information. Reading and evaluating sensor data on production lines is a typical use case for machine learning. For example, by measuring each step in the production process and applying data analysis methods, correlations could be identified, and so, possible corrective actions. This could lead to the minimization of rejected goods.
The students were challenged to find solutions on how to make the best use of these data sets to make better decisions and reduce costs.
It is worth noting that Swisscom has already implemented similar projects for a customer, showing the enormous benefits of data analysis in the production industry. By using the latest technologies and analytics methods, operational processes were optimized, bottlenecks identified and productivity increased. Read more about it here. Erfolgsgeschichte Geobrugg AG | Swisscom
To address the challenges of the workshop and find actionable solutions, we decided to rely on the powerful cloud technologies of Amazon Web Services (AWS). The AWS cloud offers scalable and flexible capabilities for storing, analyzing, and processing large amounts of data. Students had the opportunity to work on data modeling and to build an AWS data platform.
Swisscom's workshop offered students a unique opportunity to test their skills in the field of Data & Analytics under realistic conditions. By choosing a practical scenario, using the AWS cloud, and relating the workshop to an already successfully implemented customer project, the students were able to gain valuable insights and experience that will prepare them for future career prospects. Swisscom thus once again demonstrates its pioneering role in promoting data literacy and the use of cutting-edge technologies for companies of all sizes.
## About Swisscom Data & Analytics
Swisscom Data & Analytics helps business customers with advisory, design, integration, and maintenance of analytical information systems such as data lakes, data warehouses, dashboards, reporting and ML/AI solutions based on selected technology from Microsoft, AWS, SAP, open source and more. More than 50 engaged data & analytics experts support our clients in different industries on a day-to-day basis in order to make them true data driven businesses.
## Other useful links and references:

text: Swisscom Data & Analytics helps business customers with advisory, design, integration, and maintenance of analytical information systems such as data lakes, data warehouses, dashboards, reporting and ML/AI solutions based on selected technology from Microsoft, AWS, SAP, open source and more. More than 50 engaged data & analytics experts support our clients in different industries on a day-to-day basis in order to make them true data driven businesses.
## Other useful links and references:
* Success Story SeedIMPULSE | Swisscom
* Amazon Web Services (AWS) Partner und Consulting | Swisscom
* Papp, S., Weidinger, W., Munro, K., Ortner, B., & Langs, G. (2022). Handbuch Data Science und KI. Verlag: Hanser. ISBN 978-3-446-46947-1.
## An article by:
Marie-Louise Achart
Data & Analytics Consultant
Go to profile
## More getIT articles
Security
TrustRelay, ein weiterer Schritt in die Zukunft 🚀 #GoldBox
Noël Gygax
##
Business Intelligence
The Federation of Trino
Joel Welti
##
Artificial Intelligence
AI Cognitive Services
Sergio Jimenez-Otero
##
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

text: # Climate neutral
one day now
* Subscriptions, devices, network: **climate neutral.**
* **We offset** the remaining CO2 emissions that we have not already reduced since 1990.
* Automatically and **without increasing costs.**
* Swisscom. The most sustainable telecommunications company in the world. *
## This is how climate-neutral subscriptions work.
_​_ The facts
_​_ Video
## This is how climate-neutral subscriptions work.
Reducing CO2 emissions is a top priority for Swisscom. In order to be able to offer climate-neutral subscriptions, we offset residual emissions that we were not yet able to reduce ourselves with our commitments to climate protection projects.
Climate-neutral products and subscriptions do not mean that they do not cause any CO2 emissions, but Swisscom ensures that the same amount of emissions is demonstrably avoided or removed elsewhere.
Climate-neutral subscriptions require a climate-neutral network (mobile and fixed-telephone network) and climate-neutral devices (Internet boxes, TV boxes, WLAN boxes and smartphones).Climate-neutral products and subscriptions do not mean that they do not cause any CO2 emissions, but Swisscom ensures that the same amount of emissions is demonstrably avoided or removed elsewhere.
The Swisscom network is climate-neutral: Swisscom has been operating its entire network with 100% renewable energy for over 10 years and generates some of the electricity it consumes itself thanks to its 87 photovoltaic plants. By continuously modernising the technology and increasing energy efficiency, we have also been able to reduce CO2 emissions from operations by over 80% since 1990. All these measures result in fewer CO2 emissions. We offset all residual CO2 emissions that we cannot reduce ourselves.
Devices are climate-neutral: Swisscom’s own products such as Internet and TV boxes have been climate-neutral since 2020. This is due to more efficient production and optimised packaging. We do not produce smartphones ourselves, but we fully offset the CO2 emissions generated during production, transport and use on behalf of our customers. Offsetting means that CO2 emissions are prevented or removed from the atmosphere by investing in climate protection projects to reduce an equivalent quantity of emissions elsewhere. Swisscom supports various recognised climate protection projects.
Verification (climate report chapter 11)(opens in new tab)
Residential Mobile subscriptions
Residential Internet & TV subscriptions
SME subscriptions
Go to climate protection projects
Schliessen
## This is how we save CO2 and offset residual emissions.
_​_ The facts
## This is how we save CO2 and offset residual emissions.
By modernising and increasing energy efficiency, we have reduced our direct CO2 emissions by more than 80% since 1990 – for example by reducing our consumption of combustibles and fuels, and also by purchasing electricity from 100% renewable energy sources. Since 2020, we have been offsetting the remaining emissions from our operations through recognised climate protection projects. These either prevent the equivalent amount of CO2 from being released elsewhere, or remove it from the atmosphere.
Go to climate protection projects
Read now
So reduziert Swisscom die CO2-Emissionen(opens in new tab)
Schliessen

text: Go to climate protection projects
Read now
So reduziert Swisscom die CO2-Emissionen(opens in new tab)
Schliessen
## This is how the network works with 100% renewable energy.
_​_ The facts
## This is how the network works with 100% renewable energy.
Antennas, servers, data centres: our network needs electricity. At 87%, electricity accounts for the largest share of our total energy consumption. We have been using 100% renewable energy since 2010. With 87 installations, we generate some of our electricity ourselves – mainly from domestic hydro power and solar energy.
(opens in new tab)Find out more(opens in new tab)
Schliessen
## How to contribute to climate protection
Give appliances a second life: by reusing or recycling them, you can make an important contribution to the conservation of valuable resources.
Find out more
### Buyback
Sell us your old smartphone for refurbishment and receive the proceeds.
Find out more(opens in new tab)
### Mobile Aid
Donate your old mobile phone. The proceeds from the resale or recycling go to SOS Children’s Villages.
Find out more
### Refreshed
Buy a second-hand, refurbished smartphone.
Find out more
### Repair
Bring your broken mobile phone to the Swisscom Shop.
Find out more
### Return
Simply return Swisscom Internet and TV boxes that you no longer need to us free of charge.
Find out more
## How to contribute to climate protection
Give appliances a second life: by reusing or recycling them, you can make an important contribution to the conservation of valuable resources.
Find out more
### Buyback
Sell us your old smartphone for refurbishment and receive the proceeds.
Find out more(opens in new tab)
### Mobile Aid
Donate your old mobile phone. The proceeds from the resale or recycling go to SOS Children’s Villages.
Find out more
### Refreshed
Buy a second-hand, refurbished smartphone.
Find out more
### Repair
Bring your broken mobile phone to the Swisscom Shop.
Find out more
### Return
Simply return Swisscom Internet and TV boxes that you no longer need to us free of charge.
Find out more
1.   2.   3.   4.   5.
__ Previous __Next
## Further measures for the climate
## This is how climate protection works in our shops.
_​_ The facts
## This is how climate protection works in our shops.
The operation of our 115 shops has been climate neutral since 2020. They are all easily accessible on foot, by bike or by public transport. We have consistently reduced our paper and energy consumption. For example, we send digital receipts instead of printing them out.
Shops
SME Center
Read now
Weniger Abfall dank digitalem Kassenbon(opens in new tab)
Schliessen
## This is how service will soon be emission-free.
_​_ The facts
## This is how service will soon be emission-free.

text: Shops
SME Center
Read now
Weniger Abfall dank digitalem Kassenbon(opens in new tab)
Schliessen
## This is how service will soon be emission-free.
_​_ The facts
## This is how service will soon be emission-free.
With 2,400 vehicles, our vehicle fleet is one of the largest in Switzerland and is not yet completely emission-free. All our vehicles will have been converted to zero-emission motors by 2030, and until then we will offset the CO2 emissions produced. The vast majority of our services are provided digitally, which is the most climate-friendly option.
Find out more(opens in new tab)
Schliessen
## This is how energy-efficient our data centres are.
_​_ The facts
## This is how energy-efficient our data centres are.
Our data centres are 15% more energy-efficient than the industry average, when measured according to their PUE value (Power Usage Effectiveness*) They have been powered by 100% renewable energy since 2010. Thanks to ongoing modernisation, we are continuously increasing their efficiency. Innovations include the production of district heating or cooling systems that use recirculated air and rainwater.
Find out more(opens in new tab)
Schliessen
## This is how we offset CO2 together with renowned partners.
_​_ The facts
## This is how we offset CO2 together with renowned partners.
We use renowned partners to offset the CO2 emissions that we have not been able to reduce ourselves. We select these partners according to strict criteria. In doing so, we attach great importance to a diversified project portfolio with reliable CO2 reductions.
Carbon offsetting for operational emissions, our subscriptions and end devices is voluntary and takes place through high-quality climate protection projects. We do not see carbon offsetting as a substitute for CO2 reduction. We remain focused on CO2 reduction but we want to take responsibility today for the CO2 emissions that are currently still unavoidable. We rely on partners who implement projects with reliable CO2 reduction according to strict criteria. In doing so, we follow the current recommendations of SBTi(opens in new tab) and the Oxford Principles for Net Zero Aligned Carbon Offsetting(opens in new tab). We also contribute to climate protection in Switzerland by promoting standard tree planting in cooperation with myclimate and Hochstamm Suisse.
Go to climate protection projects
Detailed information about savings and carbon offsets (climate report, chapter 5)(opens in new tab)
Schliessen
## This is how digitisation helps the climate.
_​_ The facts
## This is how digitisation helps the climate.
Digitisation offers great potential for climate protection solutions. It affects all sectors of the economy that can be made more sustainable through ICT. Swisscom wants to use climate-friendly solutions to help customers achieve significant CO2 reductions and save one million tonnes of CO2 per year.
Swisscom climate targets
SMARTer 2030(opens in new tab)
What role can 5G play for the environment?
Opportunities and risks of digitisation for climate protection in Switzerland(opens in new tab)
Schliessen
## Climate protection projects

text: Swisscom climate targets
SMARTer 2030(opens in new tab)
What role can 5G play for the environment?
Opportunities and risks of digitisation for climate protection in Switzerland(opens in new tab)
Schliessen
## Climate protection projects
Swisscom has defined clear criteria for procuring CO2 certificates in order to ensure their high quality and integrity:
* Reliable CO2 removal: CO2 removal must be scientifically proven and verified.
* Ambitious projects: Projects must be certified according to internationally recognised standards and contribute to the UN Sustainable Development Goals.
* Diversified portfolio: Project selection is geographically broad-based and includes a sensible mix of different project types.
* Connection to Swisscom: The project portfolio should have the best possible connection to Swisscom.
#### Solar power for Kenya
## Solar power for Kenya
Solar power is being used to replace petrol lamps and reduce greenhouse gases in rural Kenya.
Installing photovoltaic cells on the roofs of Kenyan houses to generate electricity gives families access to light and thus improves living conditions, especially for people in rural areas. The use of solar lighting instead of paraffin lamps has positive effects on their health and leads to the reduction of greenhouse gas emissions.
Go to project(opens in new tab)
To the project register: GSF Registry (goldstandard.org)(opens in new tab)
About myclimate
The myclimate Foundation aims to shape the future of our world through consultancy, education and climate protection projects. The myclimate team includes motivated and experienced experts on sustainability and climate protection.
Go to myclimate(opens in new tab)
Contributing to sustainability
#### Reforestation in Ghana
## Reforestation in Ghana
Sustainable forestry is stopping erosion and reducing CO2 in Ghana. The goal is to reforest 20,000 ha.
The project is located in the Ashanti region in the north of Ghana, right next to the Asubima Forest Reserve and Afrensu Brohuma Forest Reserve. The area has been severely affected by overuse, bush fires and deforestation. So far, around 3,200 ha have been reforested with teak trees and indigenous tree species. The area is to be expanded by 1,000 ha every year and will eventually cover 20,000 ha of woodland.
To the project register: Verra Verified Carbon Standard(opens in new tab)
About First Climate
First Climate has been active as a pioneer in mandatory and voluntary emissions trading since 1999. The team of technical experts, engineers, scientists and financial specialists supports clients in the management and offsetting of greenhouse gas emissions.
Go to First Climate(opens in new tab)
Contributing to sustainability
#### Solar power plant in Chile
## Solar power plant in Chile
One of the largest and most advanced solar power plants in the world generates energy without CO2.

text: First Climate has been active as a pioneer in mandatory and voluntary emissions trading since 1999. The team of technical experts, engineers, scientists and financial specialists supports clients in the management and offsetting of greenhouse gas emissions.
Go to First Climate(opens in new tab)
Contributing to sustainability
#### Solar power plant in Chile
## Solar power plant in Chile
One of the largest and most advanced solar power plants in the world generates energy without CO2.
The Cerro Dominador concentrated solar power (CSP) plant generates electricity from solar power using an advanced system of mirrors and molten salts. CSP technology overcomes the disadvantage of conventional solar panels (that they need sunny weather to generate electricity) to provide clean electricity around the clock at a competitive price. This impressive, large-scale CSP project is the first to be successfully verified in Latin America and one of only five in the world.
Go to project(opens in new tab)
To the project register: Verra Verified Carbon Standard(opens in new tab)
About South Pole
South Pole develops and implements holistic emission reduction strategies, which transform climate protection into long-term business opportunities for companies, governments and organisations around the world.
Go to South Pole(opens in new tab)
Contributing to sustainability
#### Reforestation in Uganda
## Reforestation in Uganda
Thanks to reforestation and management of existing forests by smallholders, CO2 emissions are actively removed from the atmosphere and stored for a set period of time. The project also supports biodiversity and improves livelihoods for local people.
Through conversion to pasture, clear-cutting or arable use, forest areas also disappear in Uganda and become steppe or grassland. By encouraging smallholders in western Uganda to reforest and better manage existing forests, this initiative lays the foundation for long-term sustainable land use: it guarantees the absorption of carbon by the trees and storage in their biomass. This Plan Vivo certified reforestation project works with a large number of smallholder farmers. In addition to climate impact, it also addresses the challenges of poverty and education within the framework of the United Nations Sustainable Development Goals (SDGs). Training smallholders on fire management reduces the risk of forest fires. The project will also establish a micro-credit system to promote income-generating activities based on the sustainable use of forests, as well as capacity building for ecotourism, beekeeping and handicrafts.
Go to project(opens in new tab)
To the project register: Plan Vivo Foundation(opens in new tab)
About myclimate
The myclimate foundation aims to shape the future of our world through consultancy, education and climate protection projects. The myclimate team includes motivated and experienced experts on sustainability and climate protection.
Go to myclimate(opens in new tab)
Contributing to sustainability
#### Biogas for India
## Biogas for India
Biogas from cow dung is replacing firewood and paraffin in rural India and thus reducing CO2.

text: About myclimate
The myclimate foundation aims to shape the future of our world through consultancy, education and climate protection projects. The myclimate team includes motivated and experienced experts on sustainability and climate protection.
Go to myclimate(opens in new tab)
Contributing to sustainability
#### Biogas for India
## Biogas for India
Biogas from cow dung is replacing firewood and paraffin in rural India and thus reducing CO2.
The main objective of this climate protection programme is to build biogas plants as a clean and sustainable source of energy for households throughout India. The biogas produced from cow dung is intended to replace the fuels currently used, such as firewood or paraffin.
Go to project(opens in new tab)
To the project register: GSF Registry (goldstandard.org)(opens in new tab)
About myclimate
The myclimate foundation aims to shape the future of our world through consultancy, education and climate protection projects. The myclimate team includes motivated and experienced experts on sustainability and climate protection.
Go to myclimate(opens in new tab)
Contributing to sustainability
#### Tree planting in Switzerland
## Tree planting in Switzerland
Planting standard fruit trees promotes local biodiversity and carbon storage.
The project with Hochstamm Suisse and myclimate project provides financial support to farmers for planting and maintaining standard fruit trees. The trees absorb CO2 from the atmosphere by storing carbon. They also protect fields from ground erosion and reduce discharge of nutrients and pesticides into groundwater and surface water, as well as providing valuable habitats for diverse species.
Go to project(opens in new tab)
About myclimate
The myclimate foundation aims to shape the future of our world through consultancy, education and climate protection projects. The myclimate team includes motivated and experienced experts on sustainability and climate protection.
Go to myclimate(opens in new tab)
Contributing to sustainability
## Our climate protection milestones
Discover how we continue to build on our commitment to the environment and the climate.
Find out more
## In focus
Initiative
####  Make the energy for your home appliances yourself
__ Find out more
Article
####  New trees ensure a better climate
__ Find out more
Article
####  Give your old mobile phone a new life
__ Find out more
Video
####  How to properly dispose of your old smartphone?
__ Watch video
Press release
####  Swisscom: the most sustainable telecommunications company in the world
__ Find out more
Press release
####  Proceeds from 1 million mobile phones for children in need
__ Find out more
Video
####  Was ist eigentlich Klimakompensation?
__ Video ansehen
Video
####  Renewable since 2010
__ Watch video
Video
####  Klimapioniere seit 1990
__ Video ansehen
Webpage
####  Fair and efficient partnership
__ Find out more
Video
####  Emission-free travel
__ Watch video
Video
####  Q&A zur Klimaneutralität bei Swisscom
__ Video ansehen
## Climate-neutral products
Nur online
The first 6 months for just
29.90/mth
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Nur online
#  For business customers
Go to offers
World Finance magazine’s international panel of experts has once again named Swisscom the “Most Sustainable Company in the Telecommunication Industry 2022”.

text: # Drones: friend and foe
Drones are being used for increasingly diverse applications. While they provide a useful service, they also pose a threat. We help businesses and public authorities develop more secure and efficient secure drone applications.
## Drones are taking over the lower airspace
Drones fly quickly from place to place, delivering aerial shots. They can be used to monitor, optimise and maintain land and infrastructure, and for transporting, taking measurements, searching, sampling, etc. – the possibilities are endless. The flying robots are therefore an interesting proposition for a great many sectors. By developing a wide range of applications, we have gained relevant expertise in drone technology, regulation and implementation, which we would love to share with you.
## Drone protection
How can you protect your infrastructure or major events from drone threats? Our drone detection and identification solution will inform you of any encroachment of the space above your property or event location.
Permanent protection
### Fixed site surveillance
Drones often hover unnoticed above land, filming property and people, and can be misused to procure information. Drone Spotter monitors the lower airspace above your premises, airport, prison or entire city, enabling you to detect or prevent attacks.
The modular drone defence system is equipped with cameras, radar, RF sensors and artificial intelligence. The solutions start with the Light option, which locates drones by decoding their signals, through to the integration of multiple sensors for direction finding or multilateration using cameras and radars over large areas up to entire cities.
We tailor the solution to your individual protection needs. Large-scale drone detection and drone pilot localisation in cities can be set up as a multi-tenancy system and supplemented with specific defence technology.
We will be happy to advise you: Contact form
Temporary monitoring
### Protecting major events
Are you planning a big event with high-profile representatives from business and politics, who need to be protected from unwanted cameras? Or are you organising a large open-air festival and want to protect the copyrights of your artists? Since, whether by intention or by accident, not all drone pilots comply with applicable rules and regulations such as the Data Protection Act or the regulatory framework applicable to civil aviation, you need protection against non-cooperative drones.
We can quickly provide you with temporary perimeter protection.
Thanks to the use of Swisscom transmitter masts distributed throughout Switzerland, we can set up and dismantle a temporary drone defence system without major structural measures.
We will be happy to advise you: Contact form
## Drone operations
Leverage the speed and agility of drones for perimeter and infrastructure protection. Our drone network supports you with the efficient implementation of specific projects and gives you a clear picture of your infrastructure from different perspectives.
Perimeter protection
### Drone-based surveillance
Geopolitical changes and new technologies may call for increased protection of critical infrastructure, production locations, public spaces, prisons, borders and police or military facilities.

text: ## Drone operations
Leverage the speed and agility of drones for perimeter and infrastructure protection. Our drone network supports you with the efficient implementation of specific projects and gives you a clear picture of your infrastructure from different perspectives.
Perimeter protection
### Drone-based surveillance
Geopolitical changes and new technologies may call for increased protection of critical infrastructure, production locations, public spaces, prisons, borders and police or military facilities.
The perimeter protection solution offered by Swisscom and partners uses robots on the ground and in the air for simple inspection tasks.
These robots, combined with alarm sensors, significantly improve the security of sensitive facilities and premises. Automated, drone-based surveillance allows you to reduce costs in connection with your defined security plan.
We will be happy to advise you: Contact form
Infrastructure inspection
### Digital twin
Continuous inspection of the infrastructure helps you to detect damage at an early stage and eliminate it quickly and cost effectively. Keep your infrastructure well maintained and ensure compliance with the legal requirements for monitoring critical infrastructure.
Using our network of drones, we will fly over your infrastructure at intervals chosen by you and produce detailed documentation to create a digital twin. Based on this, we use artificial intelligence to efficiently detect any significant changes to the infrastructure. Infrastructure protection can be used for individual buildings through to large infrastructures such as power lines or transmitter sites.
We will be happy to advise you: Contact form
Drone traffic management
### Bodenrisiko-Abklärung
Um erfolgreiche Drohnenaktivitäten zu betreiben, müssen Sie Kollisionsrisiken mit Personen am Boden identifizieren und minimieren. Vermeiden Sie Gebiete mit hoher Mobilität dank unseren dynamischen Informationen.
Die Schweiz übernimmt per 1. Januar 2023 die EU-Drohnenregulierung. Neu ist für die Betriebsgenehmigung eine Risikoanalyse nach SORA-Methodologie nötig. Um eine entsprechende Genehmigung zu erhalten, müssen Drohnenbetreiber u.a. eine Bodenrisiko- (Ground Risk-) Abklärung durchführen, da Flüge nur über Gebieten mit wenig Menschen erlaubt sind.
Mit unserem Service «People density prediction» können Verantwortliche für Drohnenflüge mit einem Klick die zu erwartende Personendichte in der für einen Drohnenflug vorgesehene Zeit und dem gewählten Korridor prüfen.
Das Wetter als Einflussfaktor auf das Verhalten der Menschen wird in der Ground Risk-Abklärung berücksichtigt. Lokale Veranstaltungen können vom Drohnenbetreiber im Voraus individuell einpflegt und in die Auswertung integriert werden.
Verantwortliche für (kommerzielle) Drohnenflüge können die profunde Risikoabklärung mit unserem Service gegenüber Behörden nachweisen. Wir unterstützen Drohnenbetreiber bei der anspruchsvollen Risikoanalyse von Drohnenflügen nach SORA.
Zur kostenlosen Demo
## Drones for every application
Efficient position detection
The drone and detection network gives you a rapid overview of any situation anywhere.
Fast setup & dismantling
We use existing Swisscom transmitter masts to set up a temporary detection infrastructure.
24/7 support across Switzerland
With a nationwide drone network, our experts can provide prompt support.
Data storage in Switzerland
The artificial intelligence runs in our own Swiss data centres.
Smart solutions
As a digital security expert with many years of image analysis expertise, we offer you comprehensive protection.
## Why Swisscom Broadcast
### Best network

text: Fast setup & dismantling
We use existing Swisscom transmitter masts to set up a temporary detection infrastructure.
24/7 support across Switzerland
With a nationwide drone network, our experts can provide prompt support.
Data storage in Switzerland
The artificial intelligence runs in our own Swiss data centres.
Smart solutions
As a digital security expert with many years of image analysis expertise, we offer you comprehensive protection.
## Why Swisscom Broadcast
### Best network
Swisscom’s network enables the development of stable, secure and autonomous drone applications. Drones can be controlled without visual contact and can exchange real-time data with your corporate network.
### Experience
We have many years’ experience in networking topics and data-based solutions
### Involvement in U-space
Together with other partners, Swisscom is part of the U-space initiative initiated by FOCA to ensure drones are safely integrated into the airspace.
## FAQ
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## Your contact person
Philipp Eder
Head of Drones & Robots
Tel. +41 58 223 34 80
(opens in new tab)
Contact us
## More exciting articles

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IT Trainee
*
*
# Graduate IT Trainee programme
12 to 18 months, participation in 2 or more projects, 1 promising future, part or full-time options
On our IT Trainee programme, you will start your career in an exciting and fast-paced ICT environment and help to shape the networked Switzerland of the future. You will dive straight into our fascinating world of IT and start building a network that will come in very useful for your professional future.
Key info in brief (3 min.)
## What to expect
Either following your degree or master’s course or as part of your studies, we offer the perfect start to your IT career. Over a period of 12 to 18 months, you will work in IT projects of varying lengths at an employment level of 60 to 100% and be introduced to different business areas throughout the Group. You are free to select these from an internal marketplace according to your interests or arrange your own! You will also have the opportunity to attend various workshops on agility, human-centered design or intrapreneurship. This will allow you to get to know Swisscom in all its diversity. And throughout the programme, you will benefit from the support and expertise of an experienced mentor.
## Requirements
You have a bachelor’s or master’s degree in computer science or technology at tertiary level (e.g. from a Federal Institute of Technology or the École polytechnique fédérale de Lausanne (EPFL)) that was completed within the past 12 months. Or you are currently on a master’s course and are looking for a technically challenging part-time role. You also possess very good communication skills, a thirst for knowledge and commitment. Does the originality of your ideas impress people? Would you like to make a difference at Swisscom? If so, we look forward to meeting you.
## Applications
Do you have a Bachelor's or Master's degree in computer science? Then send us your application including CV for the IT Trainee Programme **starting in February 2024** to sabine.schneuwly@swisscom.com.
# Ready for Swisscom
Familiarise yourself with our working environment and the application process.
What you do is who we are.
Why Swisscom
Your application
## Events for you
Expand your knowledge and your network. Also learn more about Swisscom as an employer.
Go to Events
## Keep in touch
Here you’ll find all the answers you are looking for. Satisfy your curiosity, find more information or find out about working at Swisscom.
Contact our recruitment team
Follow us on LinkedIn
IT Trainee
Trainee
Graduate Internship
---

text: Posted on 15\. November 2022Text: Andreas Heer | Media: Swisscom
_Low-code applications simplify and digitise business processes. These applications not only use existing data, but also rely on artificial intelligence. Two real-world Power Platform examples._
In the beginning, there was a problem: if Cablex employees wanted to order new work clothes, they had to select the individual items of clothing from several PDF forms. This was a tedious process with plenty of room for error – incorrect sizes, outdated forms and media disruptions. Michael Stucki, Business Analyst at Cablex, came up with an idea: how about an ordering app to simplify and digitise the process?
Michael Stucki on the ordering app for work clothes.
Yoann Pernet, Solution Architect at Cablex, also had to deal with lengthy administrative processes. Cablex installers had to invest a considerable amount of time in quality control of the cable installations. And errors could only be identified retrospectively, so specialists had to come back to resolve them. This took up additional time, which was not available for other work.
## From idea to Power App
If installers are equipped with an iPad anyway, an app would make quality control easier, thought Yoann Pernet. And he set about developing one of these apps, initially in his free time, using Microsoft’s Power Platform. ‘I was a programmer, UX designer and data architect all in one,’ says Yoann Pernet.
Yoann Pernet discusses using the Power App for quality control.
Michael Stucki’s app also simplifies the work of the field service. The app not only automates the ordering process for work clothes, including the necessary approvals, but also reduces returns. Employees can rate and comment on the clothes via the app – just like in a typical online shop. ‘This feedback helps Purchasing and Logistics to better tailor clothing procurement to needs,’ says Michael Stucki.
## Acceptance requires rethinking
The two Power Apps simplify processes and save time. A good half an hour for cable installers – and much more if errors can be corrected immediately after the work has been completed. But it turned out that apps don’t automatically meet with acceptance when familiar processes are changed. ‘The initial reactions were mixed,’ recalls Michael Stucki. He first had to persuade people – cultural change management, so to speak. However, this enabled him to create the necessary level of acceptance for the app to be used throughout the company today.
Yoann Pernet also met with some scepticism before his app became an official project. ‘I developed a dashboard with Power BI, which always provides management with up-to-date evaluations. This provided added value to managers and impressed them,’ recalls Yoann Pernet with a smile.
Close element
## Also read:
### How low code enables digital transformation for everyone
Data is scattered across different applications. Processes and repetitive tasks keep on requiring manual work. The error rate increases, and so does employee frustration. Low…
Read more

text: Close element
## Also read:
### How low code enables digital transformation for everyone
Data is scattered across different applications. Processes and repetitive tasks keep on requiring manual work. The error rate increases, and so does employee frustration. Low…
Read more
In order to involve the users, the installers, Yoann Pernet relied on close collaboration. He decided to take an agile approach and regularly gathered feedback. Based on this feedback, he continued to develop the app and added new features that really brought benefits.
‘Over time, users have noticed that their feedback flows directly into the app,’ says Yoann Pernet. ‘This allowed me to build trust and overcome people’s reservations.’ This has been a successful approach: initially, only one team used the app as a pilot. It is now widely used. Yoann Pernet’s feedback culture laid the foundation for trust and acceptance of the app. The result is that quality controls are now more efficient and time saved has increased considerably.
## Artificial intelligence finds mistakes
Yoann Pernet will hand over his app to another team in order to dedicate himself to new low-code applications. Yoann Pernet and Michael Stucki are convinced that employees who show their own initiative are necessary for such projects. ‘We need early adopters who like to implement projects like this,’ says Yoann Pernet. ‘Power Platform shows that IT doesn’t have to be complicated and that even non-professionals can implement ideas.’ For this to succeed, however, the framework conditions for these ‘citizen developers’ need to be right. This means that they can invest working hours on their projects and, if necessary, call on professional support.
Yoann Pernet learnt how far this commitment can lead when he presented his app. During the presentation, someone suggested adding AI-based image recognition. This would allow installation errors to be detected and corrected immediately on the basis of the photos on site, without the experts having to step out a second time.
Yoann Pernet was given two months to connect the cloud solution for image analysis to Power Platform. Power Platform can use connectors to access the interfaces of other (cloud) applications. ‘I developed a prototype of the connector within six weeks,’ says Yoann Pernet. This shows that low code can certainly mean ‘high power.’
Close element
## How to get started with Power Platform
Would you like to benefit from an increase in efficiency in your company and are looking for a suitable introduction to the Microsoft Power Platform? Benefit from our advice and our comprehensive know-how.
Find out more now
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text: #  Cancelling or suspending a subscription
On this page:
Find out about cancelling your subscription, the minimum contract term and the notice period. You can also pause your subscription or convert to prepaid.
* ​Cancel subscription
* Minimum contract term
* ​Conditions for changing subscription
* Suspending mobile subscriptions
* Converting to prepaid
* Switching provider
##  Cancel subscription
Contact us if you would like to cancel your mobile subscription, fixed network, TV or Internet services. If you are a residential customer, your mobile contract can instead be put on hold for up to 12 months. This will ensure that you retain your mobile number and are able to use your subscription as usual once it is reactivated.
If you wish to withdraw from the contract outside the regular termination period, you will normally be charged for the outstanding instalments up to the minimum contract period.
##  Minimum contract term
The minimum contract term for a mobile subscription is 12 months. This means that if you want to cancel your mobile subscription within 12 months of signing or renewing your contract, you will be liable for the remaining monthly charges until the end of the minimum contract or extension period.
Two months’ notice is required before you can withdraw from a contract without additional costs.
##  Conditions for changing subscription
You can switch to a subscription with a higher monthly charge at any time free of charge. A charge for switching will apply in the following cases:
* If you switch to a subscription with a lower monthly charge within the first 6 months of extending your mobile contract and benefiting from a new mobile phone at a discount price. In this case, you will be charged an extra CHF 200.– on your next Swisscom bill.
Change subscription
##  Suspending mobile subscriptions
As a Swisscom residential customer, you can pause your mobile subscription for a period of two to 12 months. You won't be charged any monthly fees during this period and use your phone number again once the subscription reactivates. If you change your mind, you can reactive your subscription at any time in My Swisscom(opens in new tab).
#### Requirements
* Pausing a contract is an option for residential customers. Business customers should contact Swisscom..
* You cannot put your mobile subscription on hold if you are still paying mobile phone instalments. If you still wish to put your contract on hold, you need to settle any outstanding device instalments on My Swisscom (opens in new tab)first.
* You can only put your subscription on hold once during the minimum contractual term.
You cannot put fixed network, TV and Internet subscriptions on hold.
#### Cost and time period
* A one-off fee of CHF 25.– is charged for suspension.
* You do not pay any monthly subscription fees during suspension.
* The minimum contract period is extended by the respective number of months.
* You can reactive your subscription at any time in My Swisscom(opens in new tab).
Suspending mobile subscriptions
##  Converting to prepaid

text: You cannot put fixed network, TV and Internet subscriptions on hold.
#### Cost and time period
* A one-off fee of CHF 25.– is charged for suspension.
* You do not pay any monthly subscription fees during suspension.
* The minimum contract period is extended by the respective number of months.
* You can reactive your subscription at any time in My Swisscom(opens in new tab).
Suspending mobile subscriptions
##  Converting to prepaid
If the minimum contractual term of your Mobile subscription has expired, you can cancel your contract with a notice period of 60 days and switch to a prepaid offer. With prepaid you upload credit to your mobile phone in advance to pay for your calls, messages and data. Contact us if you would like to convert your Mobile subscription into a prepaid offer.
If you are a business customer, you need to create a residential contract first, before you can convert to a prepaid subscription.
Contact Swisscom
##  Switching provider
Contact us before signing a contract with a new provider. We will take care of cancelling your existing services and ensure that you will not incur unexpected charges, expenses or delays. Please inform us if you wish to port your existing phone number to your new provider.
Contact for residential customers
Contact for business customers
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

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* * *
#  Swiss RegTech
august →
###  Startup Map August 2023
Each quarter, Swisscom teams up with e.foresight to publish a market overview of Swiss RegTech startups with a categorisation based on areas of activity.
The focus is on the following areas of activity:
* Authentication
* AML / KYC
* Crossborder & Tax Solutions
* Enterprise Risk Management / Fraud Detection
* Investment Risk Management / Quantitative Analytics
* Regulatory Mapping
Open PDF
* * *

text: #  Access http://internetbox.swisscom.ch
On this page:
Log into internetbox.home or (even easier) via the My Swisscom app on your mobile phone and adjust your router and WLAN settings.
* internetbox.home for your home
* The Swisscom Home app for on the move
##  internetbox.home for your home
Show WLAN password, change device names, set WLAN standby times: Go to the web portal http://internetbox.swisscom.ch to adjust your settings. Login procedure:
1. Ensure that your network is connected to your Internet-Box.
2. In your Internet browser (e.g. Chrome or Safari), enter http://internetbox.swisscom.ch or 192.168.1.1 to access the web portal.
3. Log in. The user name is “admin”. Forgotten your password? You have the option to set a new password on the login page.
Are you a business customer? Find out how to access your router portal.
Go to instructions
##  My Swisscom app on the move
It is easy to view and adjust your router and WLAN information in My Swisscom Web or app.
Go to My Swisscom
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: During certain smartphone repairs, your device will be reset and your data may be lost. You should therefore back up all data before you send your phone for repair. With an iPhone, you must also deactivate the “Find my iPhone” function(opens in new tab) beforehand.
Apple instructions(opens in new tab)
Android instructions(opens in new tab)
Need help? The experts at My Service (chargeable) will be happy to help you prepare your device for repair.

text: # Public Affairs
As the Public and Community Affairs team for Switzerland’s largest ICT company, we maintain a constant dialogue with the public. We provide transparent, objective information about our political, economic and social interests.
* Policy papers
* Facts & Figures
* Contact
####  Policy papers
####  Facts & Figures
####  Contact
### News
Subscribe to newsletter
## Policy papers
In the Swisscom policy papers, we comment on controversial issues and document the arguments in support of our preferred solutions.
Policy paper
Mobile communications and 5G
5G makes the mobile network faster, more reliable and more powerful than ever before. It opens up new opportunities for how we live together. For the economy and for Switzerland. But 5G has also raised fears among some sections of the public. So, what are the issues and what is Swisscom’s position?
Mobile communications and 5G policy paper
Policy paper
Basic service provision
Influenced by the coronavirus pandemic, parliament rapidly raised basic service provision in Switzerland to 80 Mbit per second, making it the only country in the world to do so. The policy paper sets out what needs to be considered from Swisscom’s point of view.
Basic service provision policy paper
1.   2.
__ Previous __Next
## Facts & Figures
316 million
Swisscom is one of Switzerland’s highest tax payers
Across Switzerland
16,000
employees
Ownership structure:
51% owned by the federal government
Total shareholders: 72,188
1.7 billion
infrastructure investments
1.14 billion
dividends paid in 2022
2.9 billion
sales of goods and services
## Topics
When it comes to the critical infrastructure network, there is always a lot to discuss. security, expansion and availability are just a few of the issues. We publish discussion posts here when they arise.
1.   2.
__ Previous __Next
Data usage is increasing all the time. The mobile network cannot keep pace. Maximising the use of Switzerland’s stringent precautionary values would alleviate the situation considerably and make the networks more robust for the future. Total length of video 03:30 min.
## Contact
### Thomas Karlen
Head of Public Affairs
(opens in new tab)
## Links & downloads
Chance 5G
Mobile telephony and health
Mobile communications blog
Press releases
Cyber security
Municipalities

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# Ethics and CR Governance
Swisscom ensures that its corporate strategy, which is committed to meeting sustainability and extensive ethical obligations, is consistently implemented by means of organisational measures, an extensive body of management approaches, transparent reporting and independent audits.
Find out more
* * *
## Management approaches
Established management systems, corporate guidelines and instructions ensure that corporate responsibility requirements are taken into account in operations and projects.
Code of Conduct
Take responsibility, follow the rules, show integrity, report breaches: four principles govern the conduct of all employees.
_Code of Conduct (PDF)_
Code of Conduct
Take responsibility, follow the rules, show integrity, report breaches: four principles govern the conduct of all employees.
_Code of Conduct (PDF)_
ISO standards
The management systems comply with international ISO standards; compliance is regularly certified through external audits.
_Find out more_
ISO standards
The management systems comply with international ISO standards; compliance is regularly certified through external audits.
_Find out more_
Digital Manifesto
Swisscom aims to push ahead with digital transformation in Switzerland and secure a pole position for Switzerland worldwide.
_Find out more_
Digital Manifesto
Swisscom aims to push ahead with digital transformation in Switzerland and secure a pole position for Switzerland worldwide.
_Find out more_
Compliance and Governance
Swisscom has an effective all-encompassing corporate compliance management system, which ensures adherence to laws.
_Find out more_
Compliance and Governance
Swisscom has an effective all-encompassing corporate compliance management system, which ensures adherence to laws.
_Find out more_
Fair communication
In its marketing and corporate communications, Swisscom is guided by its corporate values and the relevant professional standards.
_Find out more_
Fair communication
In its marketing and corporate communications, Swisscom is guided by its corporate values and the relevant professional standards.
_Find out more_
Human rights
Swisscom regards the protection of human rights as an integral part of its corporate culture and complies with international standards.
_Human rights guideline (PDF)_
Human rights
Swisscom regards the protection of human rights as an integral part of its corporate culture and complies with international standards.
_Human rights guideline (PDF)_
Environmental policy
Environmentally friendly conduct is a corporate guideline and is set out in the environmental management system along with the relevant instructions and rules.
_Environmental policy at Swisscom (PDF)_
Environmental policy
Environmentally friendly conduct is a corporate guideline and is set out in the environmental management system along with the relevant instructions and rules.
_Environmental policy at Swisscom (PDF)_
Copyright
Our approach to copyright is set out in the collective employment agreement and relevant instructions (such as the approach to Open Source Software FOSS).
Copyright
Our approach to copyright is set out in the collective employment agreement and relevant instructions (such as the approach to Open Source Software FOSS).
Code of Conduct for Procurement
Our criteria and requirements for our suppliers and our conduct as one of Switzerland’s major purchasers.
_Swisscom Code of Conduct for Procurement (PDF)_
Code of Conduct for Procurement

text: Copyright
Our approach to copyright is set out in the collective employment agreement and relevant instructions (such as the approach to Open Source Software FOSS).
Code of Conduct for Procurement
Our criteria and requirements for our suppliers and our conduct as one of Switzerland’s major purchasers.
_Swisscom Code of Conduct for Procurement (PDF)_
Code of Conduct for Procurement
Our criteria and requirements for our suppliers and our conduct as one of Switzerland’s major purchasers.
_Swisscom Code of Conduct for Procurement (PDF)_
Protection of minors in the media
Swisscom was the first signatory of the Industry Initiative for Improved Youth Media Protection, which seeks to protect young people in their use of media.
_Find out more_
Protection of minors in the media
Swisscom was the first signatory of the Industry Initiative for Improved Youth Media Protection, which seeks to protect young people in their use of media.
_Find out more_
Data Governance
Swisscom has put in place a system of data governance, which establishes and promotes data culture through appropriate measures and processes.
Smart Data (PDF, english)
Data Compliance Principles (PDF, german)
Data Governance
Swisscom has put in place a system of data governance, which establishes and promotes data culture through appropriate measures and processes.
Smart Data (PDF, english)
Data Compliance Principles (PDF, german)
Sustainable products
Our products and services must satisfy sustainability standards and reflect Swisscom’s values.
_Find out more_
Sustainable products
Our products and services must satisfy sustainability standards and reflect Swisscom’s values.
_Find out more_
AI and ethics
Artificial intelligence presents completely new challenges for ethics and sustainability, which Swisscom continues to address.
Find out more
AI Ethics Principles (PDF, english)
AI and ethics
Artificial intelligence presents completely new challenges for ethics and sustainability, which Swisscom continues to address.
Find out more
AI Ethics Principles (PDF, english)
Dialogue
Swisscom seeks an open dialogue with interested stakeholders on subjects related to its core business, ethics and sustainability.
_Your point of contact_
Dialogue
Swisscom seeks an open dialogue with interested stakeholders on subjects related to its core business, ethics and sustainability.
_Your point of contact_
Renewable energy sourcing policy
Swisscom may source its renewable energy through the following mechanisms.
_Sourcing renewable E (pdf)_
Renewable energy sourcing policy
Swisscom may source its renewable energy through the following mechanisms.
_Sourcing renewable E (pdf)_
Anti-corruption
Swisscom rejects all forms of corruption and operates fairly, honestly and transparently. All employees must adhere to the anti-corruption directive. Trainings and E-Learning are provided to them.
_Anti corruption directive (PDF)_
Anti-corruption
Swisscom rejects all forms of corruption and operates fairly, honestly and transparently. All employees must adhere to the anti-corruption directive. Trainings and E-Learning are provided to them.
_Anti corruption directive (PDF)_
Datasecurity
Swisscom aims to offer the best data security to its customers and to implement leading data protection standards. All employees follow yearly regularly a trainings on data security.
_Find out more_
Datasecurity

text: _Anti corruption directive (PDF)_
Anti-corruption
Swisscom rejects all forms of corruption and operates fairly, honestly and transparently. All employees must adhere to the anti-corruption directive. Trainings and E-Learning are provided to them.
_Anti corruption directive (PDF)_
Datasecurity
Swisscom aims to offer the best data security to its customers and to implement leading data protection standards. All employees follow yearly regularly a trainings on data security.
_Find out more_
Datasecurity
Swisscom aims to offer the best data security to its customers and to implement leading data protection standards. All employees follow yearly regularly a trainings on data security.
_Find out more_
Business ethic management
Swisscom has strong business ethic management based on comprehensive risk management.
_Find out more_
Business ethic management
Swisscom has strong business ethic management based on comprehensive risk management.
_Find out more_
Green technologies and research
Technical innovations and research (R&D) are essential for a more sustainable future. Swisscom is making its contribution.
_Find out more_
Green technologies and research
Technical innovations and research (R&D) are essential for a more sustainable future. Swisscom is making its contribution.
_Find out more_
Take-back system (Global recycling)
The majority of electronical devices in Switzerland is recycled (95%), thanks to Swico Recycling, a voluntary, cooperative system for take-back system.
_Find out more (German/French)_
Take-back system (Global recycling)
The majority of electronical devices in Switzerland is recycled (95%), thanks to Swico Recycling, a voluntary, cooperative system for take-back system.
_Find out more (German/French)_
Phones recycling
Swisscom's contribution to recycling is approx. 15.5%. Swisscom supports also secondlife programms.
_Find out more_
Phones recycling
Swisscom's contribution to recycling is approx. 15.5%. Swisscom supports also secondlife programms.
_Find out more_
Safety (occupational safety & health protection)
The Swisscom safety system has been approved by the EKAS as a certified company group solution. This system contains the most important elements of ISO 45001.
_EKAS approval (PDF German)_
Safety (occupational safety & health protection)
The Swisscom safety system has been approved by the EKAS as a certified company group solution. This system contains the most important elements of ISO 45001.
_EKAS approval (PDF German)_
Anti-money laundering
Swisscom (Schweiz) AG is a financial intermediary and ensures adherence to all applicable anti-money laundering laws and regulations. Swisscom (Schweiz) AG has internal directives and trainings regarding anti-money laundering.
_Find out more_
Anti-money laundering
Swisscom (Schweiz) AG is a financial intermediary and ensures adherence to all applicable anti-money laundering laws and regulations. Swisscom (Schweiz) AG has internal directives and trainings regarding anti-money laundering.
_Find out more_
Corporate Responsibility of Suppliers
With the "Corporate Responsibility Contract Annex" as part of our purchase orders and contracts, Swisscom ensures the implementation of environmental and social requirements by its suppliers.
_Corporate Responsibility Contract Annex (PDF)_
Corporate Responsibility of Suppliers

text: Swisscom (Schweiz) AG is a financial intermediary and ensures adherence to all applicable anti-money laundering laws and regulations. Swisscom (Schweiz) AG has internal directives and trainings regarding anti-money laundering.
_Find out more_
Corporate Responsibility of Suppliers
With the "Corporate Responsibility Contract Annex" as part of our purchase orders and contracts, Swisscom ensures the implementation of environmental and social requirements by its suppliers.
_Corporate Responsibility Contract Annex (PDF)_
Corporate Responsibility of Suppliers
With the "Corporate Responsibility Contract Annex" as part of our purchase orders and contracts, Swisscom ensures the implementation of environmental and social requirements by its suppliers.
_Corporate Responsibility Contract Annex (PDF)_
Water use policy
Swisscom does not use water to cool its network in normal operation
_Find out more (PDF)_
Water use policy
Swisscom does not use water to cool its network in normal operation
_Find out more (PDF)_
Mandatory trainings at Swisscom
Every year Swisscom asks its employees to follow trainings. Each year, new topics are proposed.
_See the proposed trainings (PDF, english)_
Mandatory trainings at Swisscom
Every year Swisscom asks its employees to follow trainings. Each year, new topics are proposed.
_See the proposed trainings (PDF, english)_
## Transparent reporting
Swisscom implements the principles of the Global Reporting Initiative in the sustainability report. It is designed on the basis of the comprehensive option of GRI standards and also takes into account SDG Compass recommendations. Internal disclosure, review and audit committees validate the annual and sustainability reports. External auditors verify the annual report and SGS the sustainability report.
GRI-Index
SGS verification
## Ratings
Independent ratings assess Swisscom’s corporate responsibility, standardised according to ESG criteria, and ensure that the environmental impact, social aspects and governance of our activity are transparent and comparable.
* World Finance Sustainability Awards 2023
The world’s most sustainable ICT company
Go to award
Sustainalitycs ESG Rating
ESG Industry Top Rated
Go to website
Sustainalitycs ESG Risk Rating
16,1 ESG Risk Rating
Go to website
MSCI ESG Rating
AA Leader in the MSCI Sustainability Index
Go to website
* Carbon Disclosure Project
Rating B from the climate protection NFP
Go to website
Ecovadis
81 out of 100 for the csr assessment
Go to website
Boston Consulting Group Sustainability in Telco Index
Leader in Europe
Go to website
Zürcher Kantonalbank ESG Rating
ESG Leader
Go to website
* Ethos Foundation
Ethos Study on Corporate Digital Responsibility
87/100, Top Score 2022
Go to website
### Links
Fair supply chain
Mobile telephony and health
Privacy policy
Governance principles
ISO/IEC management system
### Documents
GRI-Index (PDF)
Sustainability Report 2022 (PDF)
Climate Report 2022 (PDF)
Remuneration Report (PDF)
Annual Report 2022 (PDF)

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# Survey: the cloud in Swiss companies
## Innovation unleashes the cloud
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Swiss companies are increasingly relying on the cloud – some industries more so, others are still reluctant. One thing’s for sure: cloud technologies play a central role in any business transformation – even if this role varies from industry to industry.
Text: Christoph Widmer, 8 november 2019
Today, the cloud is an integral part of the IT landscapes of Swiss companies. This is the conclusion reached by MSM Research in this year’s study “Der Schweizer Markt für Cloud Computing” (The Swiss Market for Cloud Computing). According to the authors of the study, the pure IT in-house operation is receding into the background, companies today mostly rely on a mix of their own infrastructure and private or public cloud. This is also reflected in IT expenditures: in 2018, Swiss companies spent less on internally operated IT than in the previous year. In the same period, CHF 5.6 billion went to external sourcing service providers – 15% more than in 2017.
But why are Swiss companies even investing more in the cloud at all? What do they expect in return from cloud providers? Are there industry-specific differences? Swisscom wanted to learn more and spoke to 170 customers about the opportunities and challenges they face as they move to the cloud.
###  Security is a cloud driver today
In addition to faster time-to-market, cost reduction is one of the main drivers: the cloud eliminates the need to spend money on physical IT infrastructure. One-off, high investment costs thus become flexible operating expenses. For this reason, respondents also mentioned SaaS solutions as another cloud driver: payment for the sourced software is usually based on use and thus contributes to an IT cost structure that can be accurately calculated. As the end-of-life of their own IT infrastructure approaches, companies are also increasingly considering cloud technologies. And last but not least, because corresponding providers provide additional functions: from IoT platforms to analytics tools and – as in the case of Microsoft Azure – bot services.
In addition, many companies recognise the security benefits of the cloud. An amazing result: “Originally, IT security was seen as an inhibitor when it came to cloud migration,” explains Michael Bänteli, Senior Business Consultant at Swisscom. “With the increasing number of cyber attacks, however, companies are realising that they will have to invest an enormous amount in order to achieve the same security level as a cloud service provider. This is why the cloud is particularly attractive today for security reasons.”
###  Requirements: from time-to-market to “Swissness matters”
Even though these main drivers stood out in the survey, some companies responded differently. At the same time, they also expressed different expectations of the cloud. Four industry profiles emerged from these differences:

text: ###  Requirements: from time-to-market to “Swissness matters”
Even though these main drivers stood out in the survey, some companies responded differently. At the same time, they also expressed different expectations of the cloud. Four industry profiles emerged from these differences:
* Global actors: among the globally active companies are above all chemical, pharmaceutical and retail groups as well as companies from the banking and insurance sectors. As internationally operating companies, they are more affected by digital transformation than other companies and are exposed to particularly high competitive pressure. A fast time-to-market for their own products and services is essential for them – which is why cloud technologies are gaining in importance. They already use some global IT services such as SaaS solutions, but at the same time they also have an IT infrastructure that has evolved historically.
* Local actors: public administrations and the education, health and construction sectors are still sceptical about the cloud – probably also because the pressure to innovate is not yet strong in these sectors. “Swissness matters” is their credo, and not just for regulatory or legal reasons: companies also expect to be able to solve problems quickly due to their proximity to the provider – especially with business-critical applications.
* IT modernisers: this category increasingly includes retailers and local wholesalers, as well as regional banks and local insurance companies. In contrast to local actors, however, IT modernisers are already exposed to greater competitive pressure. They know they need to digitise their IT and business models to stay competitive. In this context, they already recognise the potential of the cloud: the main reasons given by IT modernisers for cloud migration are lower costs and the end of the lifecycle of their own IT infrastructure which has evolved historically.
* Business transformers: the business transformers can be found in all industry profiles. The further development of their individual companies is mainly driven by the business departments. They recognise the high pressure to innovate and primarily strive to reach the fastest possible time-to-market. The relevant decision-makers are thus intensively engaged with the question of the cloud.
Each industry profile aims to transform its own business. Cloud services are an absolute must if companies want to achieve this aim.
###  Hub for business transformation
Especially on the basis of the business transformers we can see: the need for a transformation in the company exists in all industry profiles – even if it does not appear to be the case at first glance. “It is only natural that a public administration does not have to transform as quickly as a manufacturing company, for example, which is exposed to much greater competitive pressure,” explains Michael Bänteli. “As a result, it will take more time with the transformation. But one thing is clear: the transformation must and will take place.”

text: Migration to the cloud plays a key role here: it becomes the hub for the digital transformation of every company. No matter whether blockchain, IoT, chatbots or big data – providers make new technologies available mostly in the Cloud. “The cloud is only a tool,” Michael Bänteli notes. “As soon as I start looking at how to transform my business, I need to understand how technology can contribute to this transformation. At the moment, I am inevitably being confronted with the issue of the cloud. It gives companies the technological edge they need to survive in the marketplace.” The cloud is thus becoming the key technology that makes business transformation possible for every company. From public administration to the globally active retail group: companies today already have to intensively explore the question of how the cloud contributes to optimising their own business processes – or even to changing their own business model. Because no one and no industry can escape digital transformation. And the competition doesn’t sleep.
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Finding the right cloud provider
#### Journey to the cloud with the right provider
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Finding the right cloud provider
#### Journey to the cloud with the right provider
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Shared Responsibility
#### How providers and user companies protect the cloud
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Shared Responsibility
#### How providers and user companies protect the cloud
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# Switch to inOne SME
– it's worth it!
* * *
Do you have a Swisscom mobile, Internet, TV, fixed network or package subscription? Change now to inOne SME and enjoy more flexibility, quality and price benefits. Simply visit the online Customer Center and change your subscription in just a few clicks.
Go to Customer Center
### More flexibility
inOne SME lets you put together mobile, Internet, service and telephony components to suit your needs.
### More discount
Save 15% on all Mobile subscriptions with inOne SME thanks to the new inOne SME benefit.
### More service
inOne SME offers you higher surfing speeds, worldwide roaming, Enterprise Telephony App etc.
* * *
* * *

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AI Cognitive Services - getIT
* Tech Hub
* Tech Hub
Artificial Intelligence
# AI Cognitive Services
Imagine for a moment being able to automatically write this blog just by indicating the main topic and adding the ideas that I want to reflect on my blog in the logical order and then simply asking an AI application to create it for us in a matter of seconds. All the information that I want to include in my blog and all with a professional touch and following a modern and grammatically correct writing style. Perhaps we are not far from this reality, and we are just one step away from it.
Sergio Jimenez-Otero, Senior Data & Analytics Consultant
14 December 2022
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We are experiencing an explosion of AI technologies, rapidly moving from research to becoming commodity technologies. During this past year, one of the technologies that has attracted the most attention is in the field of generative AI technologies [5], [6]. More precisely, the technology that can generate synthetic images, art or simply modifying the style of pictures and that is available in applications such as DALL-E [7], Nightcafe [8], Midjourney [9], and others [10]. A simple text description of our image including the style can instantly create synthetic images very close to real counterparts or even pieces of art (text-to-image [11], [12]). Not only that, but it can also transform the style of our real images and retouch certain parts of the image. This is just a case within generative AI technologies. AI applications such as automatic generation of texts, music, art, faces, animations, restoration of old movies and aging or rejuvenation of faces are other examples within this category. Other types of AI technologies include automatic communication through increasingly sophisticated chatbots (Conversational AI [13]), automatic translation systems in a multitude of language pairs, both written and spoken (Machine Translation [14]), recommendation systems [15], natural language systems to extract key sentences or entities (NLP AI [16]), automatic recognition of objects, content and people in images or video (Computer Vision AI [17]) and many others. These AI technologies are expected to fully handle tasks related to content creation and generation of images, videos, and audio. Deal with the automation of processes, the search, recovery and synthesis of stored information, the recognition of people and writing, with human-machine communication but also with more intellectual complex activities within the field of content and report generation and the extraction of insights of high value for companies.
## "The future of AI has just begun..."

text: ## "The future of AI has just begun..."
But this is just the beginning. We will be completely astonished at what these technologies will be able to do for us in the coming years. The most important thing is that these technologies go from being experimental to being part of everyday use in our lives and businesses in a very short time. These technologies are not here to replace us but to help us in boring and repetitive tasks, in tasks where the human performs cognitive activities that do not involve any effort for us but are present in our daily lives and businesses. All of them, will generate a huge number of opportunities for the full digitization of businesses and consequently will result in great savings and the optimization of business processes [18], [19]. Recent studies show for instance, that AI-powered call agents will replace humans in 15% of customer communications in the next three years, which implies an estimated saving of $80B [20]. Many of the AI technologies mentioned above are already being exploited as Cognitive Services in the cloud, through REST API or by other means, quickly becoming commodities and being able to be used by ordinary people and companies.
But how can I incorporate these AI technologies in my company? How can all these cognitive services and AI help me in my business, in new customer needs and in process optimization? The answer is that many companies already have the data and access to the necessary technologies to use these cognitive AI services in supporting their businesses. Many companies began a long time ago to accumulate data and adopt Big Data technologies. Much of this data remains stored in Data Lakes or similar digital storages without being explored or exploited. There is great potential in these sources using Big Data Analytics and AI Cognitive Services technologies. A single source or a combination of several ones is enough to carry out many use cases and optimize processes. For instance, same streaming video from on-site cameras could serve to different purposes. It can be reused for automatic intruder detection, safety of people in dangerous environments, automatic reporting of industrial activities and inventories, production triage, and defect detection. In these cases, the computer vision cognitive services would perform most of the tasks. As a further example, a single source of documents, texts or written communications can be utilized for automatic document classification, document association, summarization and extraction of important ideas or keywords. It can also be used as a source of information in smart searches. In all these cases, AI cognitive services for language will be of great help in developing solutions.

text: And how well are companies doing today in relation to AI technologies and Cognitive Services? Are firms using all these technologies to really improve their business and their relationships with customers? The reality is that many companies lack a consistent vision and a strategy regarding the use of Big Data Analytics, AI, and cognitive services. Many firms have simply failed or are now struggling to maintain the use of such technologies in their business [21], [22], [23]. The reasons why many companies have not been successful in the use of AI and Big Data technologies are diverse. One of the explanations is that many companies focus on resolving isolated cases or at most several of a similar nature. Companies develop data pipelines and AI models from scratch and in most cases using open-source technologies. Hence, the effort to adapt their framework to more recent AI-technologies or new data, updating AI models and maintaining the infrastructure is that big that it makes it unsustainable in the long term. Other causes have to do with that on many occasions neither the data nor the data preprocessing were adequate to the business case. Recent studies also show that more than half of the companies (58%) focus on resolving the so-called "need-to-do" cases and only 46% of the firms carry out the "must-dos" that provide great benefits with little complexity [24].
(Source Capgemini: https://www.capgemini.com/gb-en/wp-content/uploads/sites/3/2017/09/dti-ai-report_final1-1.pdf)
There is also the problem of trying to build use cases around data that is of analog origin instead of redesigning systems to use purely digital data. Say for instance, handwriting texts, scanned documents, or forms filled out by hand. It is also important to consider that all these AI technologies evolve very quickly, which demands highly specialized professionals, up-to-date and technical knowledge, as well as the continuous updating of AI frameworks. This in turn entails a very high cost for companies in relation to the benefit provided by these technologies. And that is why quite a few firms have abandoned projects in the field of AI whose benefit did not justify the huge investment. In short, many companies have hired a multitude of engineers and spent huge amounts of money in resources as well as developing their own systems from scratch without having a solid Big Data strategy or ROI forecasts.

text: AI and its cognitive services are merely tools in a business toolbox. Tools that extract insights, find complex patterns, or optimize processes. We cannot pretend to solve all cases using these technologies alone without having a knowledge of the data and the business. Neither try to solve isolated problems that are part of a much larger digital entity nor continue to use analog information in a digital world. The potential of these high techs is still far from being fully exploited. Companies still offer a resistance to the massive and systematic use of AI technologies where they can play a paramount role when it comes to optimizing processes, extracting insights, and finding patterns in a continuous fashion (AI Augmented Analytics [25]). The new digital revolution will come from these AI technologies when they are used massively in our daily lives.
But how can I accelerate innovation and digital transformation within companies without the problems mentioned above? The answer lies in the use of AI cognitive services [26] in the cloud that are in continuous development, ready to be used as tools, require minimal effort to get up and running and can be easily reused in similar cases. AI cognitive services in the cloud allow having the most advanced AI technology at the service of digitalization and optimization of firms. They permit industrializing this type of AI for the entire company, enabling a deep digital transformation at all scales. Eliminates resistances and non-optimal processes. They automate and simplify procedures and data processing. But mostly perform repetitive and boring human cognitive tasks. The extensive use of these technologies in all areas will make companies more efficient and consequently reduce their expenditures. If there is any process that can be optimized or automated, companies will have no choice but to use these technologies if they want to have a full digital transformation and be a data driven company.
(Source Azure: https://azure.microsoft.com/en-us/products/cognitive-services/ )
In the case of Azure Cognitive Services [27], we can currently distinguish five main categories of services. Those that have to do with speech, language, and vision and making intelligent decisions as well as an additional category currently in preview that enables business to use the latest generation of large-scale AI models. These services use AI models pre-trained with Big Data that in turn can be customized for our particular use by adding our own data, all with minimal effort. Besides, AI cognitive services can be combined with each other or with other cloud services to develop solutions that fully adapt to our needs. And most importantly, they permit the reuse of systems in other similar processes as well as the training of the same data source for other use cases.
The AI cognitive services currently available in Azure by category are:
* Speech: Speech to text, Text to speech, Speech translation, Speaker recognition
* Language: Entity recognition. Sentiment analysis. Question Answering. Conversational language understanding. Translator.
* Vision: Computer Vision, Custom Vision, Face API

text: The AI cognitive services currently available in Azure by category are:
* Speech: Speech to text, Text to speech, Speech translation, Speaker recognition
* Language: Entity recognition. Sentiment analysis. Question Answering. Conversational language understanding. Translator.
* Vision: Computer Vision, Custom Vision, Face API
* Decision: Anomaly Detector, Content Moderator, Personalizer
* OpenAI Service
As previously mentioned, these services are in continuous development and expansion. (For more up-to-date information one can consult the official documentation [28])
One of our most recent cases of the use of AI cognitive services, which was quite a success story, has to do with automatic reporting of the use of construction machines in the railway sector. The client stored video recordings from all its surveillance cameras at more than 200 different sites. Video footage was utilized merely for surveillance and infrastructure security. Thanks to storage technologies and computer vision AI cognitive services in the Azure cloud, we were able to implement an automated system that would detect not only the type of machines and the hours of operation, but we could even report the model of the machine and all with an accuracy greater than 95%. The system avoids having to report the use of construction machines manually, which makes it more efficient since it has more precision and fewer errors than humans. The same data source was later reused to warn of human presence in dangerous areas with minimal extra development effort.
In other of our more recent cases, we used these cognitive AI technologies to be able to automatically classify legal documents. For another company, we were able to carry out a proof of concept that showed that the identification and retrieval of hand-filled entities in carbon-copy forms was possible. Even if the models had a very high accuracy, it was recommended to avoid whenever possible the use of analog information in our proposed solutions.
## About Swisscom Data & Analytics
Swisscom Data & Analytics helps business customers with advisory, design, integration, and maintenance of analytical information systems such as data lakes, data warehouses, dashboards, reporting and ML/AI solutions based on selected technology from Microsoft, AWS, SAP, open source and more. More than 50 engaged data & analytics experts support our clients in different industries on a day-to-day basis in order to make them true data driven businesses.
## About the Author
Sergio Jimenez is a Senior Data & Analytics Consultant at Swisscom specialized in Advanced Analytics. Since joining Swisscom in 2016, Sergio has worked on numerous projects for multiple customers ranging from Business Intelligence to AI/ML. He has successfully built innovative solutions using the latest technologies.
## References:
[1] Big Data Analytics. IBM. Accessed Sep 2022. https://www.ibm.com/analytics/big-data-analytics
[2] Artificial Intelligence. IBM. Accessed Sep 2022. https://www.ibm.com/design/ai/basics/ai/
[3] Machine learning. IBM. Accessed Sep 2022. https://www.ibm.com/design/ai/basics/ml

text: ## References:
[1] Big Data Analytics. IBM. Accessed Sep 2022. https://www.ibm.com/analytics/big-data-analytics
[2] Artificial Intelligence. IBM. Accessed Sep 2022. https://www.ibm.com/design/ai/basics/ai/
[3] Machine learning. IBM. Accessed Sep 2022. https://www.ibm.com/design/ai/basics/ml
[4] What is data lake. Microsoft. Accessed Sep 2022. https://azure.microsoft.com/en-us/resources/cloud-computing-dictionary/what-is-a-data-lake/
[5] https://hbr.org/2022/11/how-generative-ai-is-changing-creative-work
[6] https://research.ibm.com/interactive/generative-models/
[7] https://openai.com/dall-e-2/
[8] https://creator.nightcafe.studio/
[9] https://www.midjourney.com/
[10] https://beincrypto.com/learn/ai-image-generators/#h-1-midjourney
[11] https://deepai.org/machine-learning-model/text2img
[12] https://www.forbes.com/sites/robtoews/2022/09/11/4-hot-takes-about-the-wild-new-world-of-generative-ai/?sh=de02c5913d93
[13] https://www.ibm.com/cloud/learn/conversational-ai
[14] https://aws.amazon.com/what-is/machine-translation/
[15] https://www.sciencedirect.com/science/article/pii/S1110866515000341
[16] https://www.ibm.com/cloud/learn/natural-language-processing
[17] https://www.ibm.com/topics/computer-vision
[18] https://www.forbes.com/sites/forbesbusinesscouncil/2022/11/21/the-top-five-ways-ai-is-transforming-business/
[19] https://techvera.com/6-ways-artificial-intelligence-can-cut-business-costs/
[20] https://techmonitor.ai/technology/ai-and-automation/call-centre-ai
[21] https://venturebeat.com/ai/why-do-87-of-data-science-projects-never-make-it-into-production/
[22] https://odsc.medium.com/machine-learning-challenges-you-might-not-see-coming-9e3ed893491f
[23] https://www.forbes.com/sites/cognitiveworld/2022/08/07/you-need-to-stop-doing-this-on-your-ai-projects/?sh=3ce505244c99
[24] https://www.capgemini.com/gb-en/wp-content/uploads/sites/3/2017/09/dti-ai-report_final1-1.pdf
[25] https://powerbi.microsoft.com/en-us/augmented-analytics/
[26] https://digital6.tech/artificial-intelligence-ai-cognitive-services
[27] https://azure.microsoft.com/en-us/products/cognitive-services/
[28] https://azure.microsoft.com/en-us/products/cognitive-services/openai-service/#features
## An article by:
Sergio Jimenez-Otero
Senior Data & Analytics Consultant
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text: #### Offer conditions for inOne SME office promotion
**Secure Internet Traffic** : customers who take out a new Secure Internet Traffic contract will receive the first three months for up to 10 licenses for free. All you need is a new or existing inOne SME office subscription. After this period, Secure Internet Traffic costs CHF 4.50/mo. and user. The subscription can be cancelled at any time to the end of the month.
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text: # Consulting & project management
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As a company, you want to bring your brand to life at events and incorporate these events as seamlessly as possible into your brand communication, all using the latest digital solutions. We therefore offer you a pool of experts in concept design & dramaturgy, event internet & networks, video production & live streaming as well as attendee & ticket management.
### Efficient
Interdisciplinary and holistic from project planning through to completion – we keep time and costs under control.
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Offering proven expertise and services, we have been firmly established on the Swiss and international markets for more than 10 years.
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We provide a free choice of partners to offer the best possible value.
## A competent partner throughout all project stages
### Requirements analysis
In the first step, we work with you in an initial meeting or workshop to clarify your goals, your messages and your strategy.
### Concept phase
We transform your goals, messages and strategy into a story to create an overall experience and determine the necessary infrastructure.
### Solution design & planning
A final technical and implementation solution is then defined on the basis of the developed concept.
### Implementation and realisation
We bring in your and our partners and implement the project together.
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We conduct a review together with you. A report is then created based on the gathered data and used to analyse the success or failure of the project.
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text: # Game consoles
#### What are the different types of consoles?
A games console is a device that is used for playing video games. Games consoles come in different shapes and sizes but they are all designed to allow users to experience the excitement and fun of gaming. Popular consoles include the Microsoft Xbox, the Sony PlayStation and the Nintendo Switch. They all have their own unique features and games that set them apart from the others.
#### What are the latest gaming consoles?
The console gaming industry has been around for over 40 years and has seen many changes. The release of new consoles always sparks debate about which is the best. Some factors to consider when thinking about the best console are graphics, game selection, controller, online capabilities and price. Graphics are vital for immersing yourself in a game. Game selection is another important factor to consider when choosing a console. The Xbox and PlayStation have a large selection of games to choose from. The Nintendo Switch console is the most exclusive of all three consoles, but lacks third-party games. Controller comfort and design is also important to some gamers.
#### What are the different types of games console?
There are three types of games console: handheld, home console and arcade. As the name suggests, the handheld console is a small device that can be held in one hand. It usually has a touch screen and is used to play games on the go. The home console is a larger device that you can use to play games from the comfort of your home. Games are usually played using a controller. The arcade console type is a cabinet that contains a range of video games. It is typically found in arcades and amusement parks.
#### What console features are important?
There are many different things to consider when purchasing a games console. The most important factor is the type of games available for the console. Other aspects such as online capabilities, multimedia functions and parental controls are also significant. Microsoft’s Xbox is a popular console. It offers multimedia features such as streaming apps and full Blu-ray support, with robust parental controls that allow parents to restrict their children’s access. Video games are an entertainment industry, which spans multiple platforms and devices. Consoles are one of the most popular platforms for video games. They allow players to connect with each other online and participate in multiplayer games. Some console games also come with detachable controllers that can be used with other gaming devices such as PCs or smartphones.

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IoT Climate Award
# Machine intelligence and sustainability ‘to go’
The company with the red-and-white vending machines is rapidly forging ahead with its programme of digitalisation as several examples show: touchscreens, contactless payment and IoT-controlled data capture using the mobile network for dynamic route planning. The Selecta Group operates some 25,000 self-service food and beverage machines in Switzerland, which averages out at around five per municipality. To benefit not just its clients but also the environment, the food tech leader has been cutting its carbon emissions for several years now.
Res Witschi, Delegate for Sustainable Digitalization
27 May 2022
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In March its new ‘Joy To Go’ slogan was launched together with a revamped website that describes what the people at Selecta endeavour to do every single day: to make everyone feel great wherever they are and whatever they need. ‘The group’s focus on sustainability and reduction in its carbon footprint aims to further boost this feeling,’ says Marissa Célette, chief strategy and sustainability officer. Data capture from the machines using telemetry is automatic. Data is processed for the supply chain and routes are planned at market headquarters, with twelve associates assigned to this task. To further drive the technology – including the entire system of cash-free payments – Selecta’s Research and Development Department has a further six FTE employed for this purpose in Switzerland alone, plus more throughout the rest of Europe.
## Telemetry for fewer replenishment journeys
Since very recently, Selecta has known exactly which products are purchased where. By logging sales data using an IoT solution, not only can missing products be monitored in real time; the routes for replenishment journeys can also be better planned and any faults immediately recorded. ‘In the past, Selecta had 25,000 points of sale, over which we had very little control. A joy ambassador [author’s note: this is what the employees who replenish the machines are called] first had to be on site to find any faults and establish which products needed to be restocked,’ clarifies Célette.
Thanks to the new technology and the dynamic route planning system derived from it, efficiency and client satisfaction have increased, and profitability has thus been boosted. In the year following installation of the telemetry solution, over 880,000 fewer kilometres were travelled. A next milestone is to use the anonymised data and in this way record consumer requirements in real time with the aim of implementing loyalty programmes. ‘The biggest challenge here is to solve the paradox between a high degree of individuality on the one hand and a high level of standardisation on the other regarding the 25,000 points of sale in Switzerland,’ explains Frank Keller, Managing Director Selecta Switzerland.
## Covid-19 and other influencing factors

text: ## Covid-19 and other influencing factors
‘As regards sustainability, the biggest challenge is to determine exactly which carbon emissions are cut using telemetry and which impact external factors have, such as the Covid-19 pandemic, for instance,’ explains Célette. Additional initiatives are planned so that the collected data can be correctly assessed and to also ensure that emissions can be further reduced despite a growing business volume. The company’s savings target is to be reached by further optimising routes and by changing over to fully electric and hybrid vehicles. These are already in service across Selecta’s markets. Increasing the use of renewable energy is also a key objective for Selecta and, as the chief strategy and sustainability officer continues, ‘Selecta has set a target of net zero emissions by 2030 for scope 1 and 2 and by 2040 for scope 3.’
## Making food tech even greener
The Selecta Group with its staff of over 7,000 has been headquartered in Switzerland since 1957. The food tech company’s self-service distribution network covers 16 countries in Europe – with coffee, vending and self-service market solutions installed in public spaces but also in private environments such as larger businesses. The next steps towards making Selecta a more climate-friendly food tech industry have already been drawn up. In the summer of 2022, the remaining 10,000 vending machines in Switzerland will be converted to the telemetric system. Marissa Célette describes the further procedure as follows: ‘Besides our environmental targets, we’re focused on offering more sustainable solutions to our clients. This includes offering energy efficient machines, working with our suppliers to offer more sustainable packaging and cutting down on the amount of food and other waste.’
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text: ## IoT Tracking & Monitoring
#  IoT tracking and monitoring for complete control
With Business IoT solutions from Swisscom, you can easily and seamlessly monitor, track and manage data, deliveries, materials or processes. Our Internet of Things experts support you from the design of the tracking and monitoring solution through to selection of the right hardware and system integration.
####  What’s in it for you
* Individual IoT tracking and monitoring solution
* Wide selection of Internet of Things hardware for tracking and monitoring
* Operation on our Device & Data Hub or Microsoft Azure
###  Your benefits
* All services as Data as a Service from a single source
* Our solution covers your use cases
* Scalable and extendible, for example with more data
###  When is it the right solution?
Swisscom’s IoT tracking and monitoring system solutions are intended for companies that want to track, monitor and manage valuable data, important deliveries, costly material or business-critical processes. All solutions can be seamlessly integrated into any IT system.
###  Why Swisscom?
* Simple: one partner for everything – from IoT connection to system integration and operation.
* Suitable: the best solution with the right technologies and platforms for you.
* Experience: we have implemented more than 700 IoT projects in recent years.
###  Getting started with IoT
##  Choose the right solution for you
How about a no-obligation IoT trial for 6 months? We provide you with standard solutions at a fixed price.
Request quotation
###  Areas of application for IoT tracking & monitoring
##  Tracking
With our IoT tracking system solutions, you can seamlessly track individual deliveries or entire supply chains.
* Products and goods
* Containers, load carriers and reusable products
* Cold chains and supply chains
* Equipment and machines
* Vehicles
* People
##  Managing
Our system solutions let you manage all data and settings and monitor all functions.
* Control the connection
* Monitor battery life
* Update firmware
* Process the data from sensors
* Enrich data
* Set alarms, such as for geozones
##  Monitoring
With our IoT monitoring system solutions, you can optimise processes and minimise the use of resources.
* Automate, simplify and improve processes
* Optimise planning
* Identify patterns (usage)
* Reduce storage times
* Increase capacity utilisation
* Alert
* Prevent theft or misuse
* Guarantee security
* Find things faster
* Minimise the use of resources
###  Three steps to your tracking and monitoring solution
#### Vision
In a first step, we work with you to design your IoT project based on your specific starting point.
##### How Swisscom supports you
Together with you, we check the requirements that have to be met for your IoT project. Are the objects to be tracked in locked rooms or do you require an extra-long battery life, for example.
#### Hardware & sensors
In a next step, we help you select the technology components required from sensors and interfaces to localisation or transmission technology.
##### How Swisscom supports you
We help you select the right hardware. We have a wide range of extensively tested and certified hardware already pre-integrated on the Swisscom Device & Data Hub. If required, we can work with our long-standing partners to support you by developing customised hardware.

text: #### Hardware & sensors
In a next step, we help you select the technology components required from sensors and interfaces to localisation or transmission technology.
##### How Swisscom supports you
We help you select the right hardware. We have a wide range of extensively tested and certified hardware already pre-integrated on the Swisscom Device & Data Hub. If required, we can work with our long-standing partners to support you by developing customised hardware.
#### Platforms and connection to business systems
##### In a final step, we work with you to select the platform and system architecture. You can choose between the Swisscom Device & Data Hub or Microsoft Azure.
##### How Swisscom supports you
We accompany you with the design and implementation of the right IoT system architecture, taking into account all technical and commercial aspects. On request, we can also operate the solution on your behalf or integrate it into your existing business systems.
__ ‘A tailored IoT solution resulting from close collaboration.’
Christian Schollenberger , Global Head of IT , Rhomberg Sersa Rail Holding GmbH
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###  Find out more
Conference
####  IoT Day
Familiarise yourself with the latest IoT technologies and our rapidly growing ecosystem.
* Go to free conference
###  Use Cases for IoT tracking and IoT monitoring
#### Tracking and monitoring cold chains
To meet the high quality requirements in food production and distribution, cold chains have to be monitored continuously and all item information logged.
##### Our solution
We developed individual IoT temperature loggers with BLE sniffing localisation for our customer. All data is transferred to a Microsoft Azure cloud environment over the LoRaWAN low power network. The data is processed and all the devices managed from here.
#### Tracking and monitoring of measuring runs
For the optimisation of road maintenance, such as road gritting at minus temperatures, georeferenced temperature measurements of the surface temperature are required, which fleet vehicles perform regularly in measuring runs.
##### Our solution
For their measuring runs, the fleet vehicles were equipped with a Swisscom DDH-ready GNSS tracker with an interface for an infrared temperature sensor. All data is transmitted to the Swisscom Device & Data Hub over LTE-CATM1/NB-IOT and the LWM2M protocol, where it is recorded and evaluated.
#### Tracking and monitoring of medical technology
##### To optimise the processes, the approximate locations of medical devices have to be determined and logged as soon as the patients use them.
##### Our solution
All devices are equipped with a Swisscom DDH-ready tracker with WiFi sniffing function. The data is transmitted over the LoRaWAN low power network and processed and visualised in the Swisscom Device & Data Hub, where all the devices are also managed.
###  White papers and other information
#####  More details
* IoT driving innovation
* Overcoming hurdles in IoT projects
####  Our experts will be happy to answer your questions. Contact us.
Contact us

text: ## Link and protect company locations
#  Network solutions for your SME
An SME expert will contact you immediately.
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Modern SMEs depend on a stable and secure network infrastructure that can be flexibly adapted at any time. Swisscom offers network solutions, Internet, telephony and server environments from a one-stop shop for optimum assistance in putting together and setting up your customised ICT solution and comprehensive support.
A network solution offers many benefits: secure access to data in the corporate network from anywhere, LAN or Wireless LAN at your main and branch offices and, most important of all: maximum security for your business data. This is because Swisscom’s VPN solution keeps your data in a secure network separate from the public Internet.
Swisscom’s network services offer all this - in a solution tailored to your business - from planning and installation to setup. Get advice now on our unique network solutions. A network solution offers many benefits: secure access to data in the corporate network from anywhere, LAN or Wireless LAN at your main and branch offices and, most important of all: maximum security for your business data. This is because Swisscom’s VPN solution keeps your data in a secure network separate from the public Internet.
Swisscom’s network services offer all this - in a solution tailored to your business - from planning and installation to setup. Get advice now on our unique network solutions.
##  Your benefits with Swisscom network solutions
###  Perfectly matched
Enjoy Internet, telephony, network and IT as a seamless all-in-one solution and reduce the admin involved. You have one SLA, one bill and one support contact.
###  State-of-the-art standard
Firmware updates, licences and hardware replacement are included in the monthly fee. No investment costs for hardware are involved.
###  You only pay for exactly what you need
The corporate network adapts to the SME’s current situation because all network services are scalable.
##  Overview of network solutions
##  Corporate network and remote access
* Securely connect several branches (VPN)
* Work at home or on the move and securely access the corporate network via an encrypted connection (RAS).
* Business Internet Services S - XL is required. Free with L and XL.
**From (per site)
**30.–/mth.
Find out more
##  Local Area Network (LAN) & WiFi
* High-performance LAN and WiFi hardware in a service model (including firmware updates and replacement service).
* Set up cross-office networks (VLANs) for specific user groups.
* Public WLAN for guests: Offer guests secure Internet access while complying with legal parameters.
**From (per site)
**25.–/mth.
Find out more
##  Managed Security
* A powerful firewall with web filter and antivirus (optional) protects your company’s network from cyber danger.
* The firewall is virtualised in the Swisscom Cloud and therefore has high availability (24×7 surveillance).
* No limit to available bandwidth.
* However your company develops, Managed Security will adjust when you scale your system (users, locations or bandwidth).
**First site from
**60.–/mth.
Each additional site 30.–/mth.
Find out more

text: **25.–/mth.
Find out more
##  Managed Security
* A powerful firewall with web filter and antivirus (optional) protects your company’s network from cyber danger.
* The firewall is virtualised in the Swisscom Cloud and therefore has high availability (24×7 surveillance).
* No limit to available bandwidth.
* However your company develops, Managed Security will adjust when you scale your system (users, locations or bandwidth).
**First site from
**60.–/mth.
Each additional site 30.–/mth.
Find out more
##  Get advice on network solutions without obligation
An SME expert will contact you immediately.
__ «Stable, secure – and perfect for home-working»
Martin Grichting, Municipal Clerk, Municipality of Riederalp
* Read more
__ «Response times are now shorter, so customers can enjoy their winter holidays with good customer service.»
Gian Marco Menzli, Inhaber, Menzli Sport
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##  Any questions? Don't hesitate to contact us.
​ _​_
Call us
* 0800 055 055 (free)
​ _​_
Contact us in writing
Go to contact form

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Kathrin Flückiger
* Our authors
* Our authors
# Kathrin Flückiger
## Strategic Marketing and Development Managerin
Swisscom AG
__E-Mail
## More articles by Kathrin
Flexibility
Meine Swisscom-Reise
Kathrin Flückiger
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## Follow your interests
Explore a subject of your choice.
Worklife
Tech Hub
Learn & Grow
Corporate Responsibility
Swisscom apprenticeship

text: # We are ready for your enquiry about SAP Services.
## **I am interested in
SAP Services**
*You can find our privacy policy including the online data protection statement as well as the options for revoking permission to process data or unsubscribing from the newsletter here: Privacy policy(opens in new tab)

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# “We are Swisscom’s guardian angels.”
Our motto in the team of emergency response officers in Chur is “no cardiac arrests”. I've been doing this for eight years. I acquired my medical knowledge when I was in the military.
Severin Studt, Operational Process Manager
23 February 2021
Zoom
## %{gcr.headline}
## %{gcr.author}, %{gcr.jobPosition}, Chur
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%{gcr.lead}
Being part of the emergency response team is incredibly important to me. We are all volunteers and do it alongside our normal job. It’s not always easy to balance the two roles and people can take a lot of persuading. To switch off from work, I like to spend time in the great outdoors. I relax and unwind in my vegetable patch and recharge my batteries. I have seen some serious medical emergencies in my 8 years. When something happens, I stay completely calm. I then know exactly what needs to be done. I keep all the procedures in my head and I go through them step by step. Discretion is very important for those involved. No-one wants to show their weaknesses, do they? I always say that we are Swisscom’s silent guardian angels.
## We are Swisscom
“Not one day, but now.”
Christian Zurlinden und Marcel Jegerlehner
‘Becoming a mediamatician in two years instead of four.’
Aurora Kämpfer
“We have each other’s backs.”
Noël Wüthrich and Steven Momo
“I would love to learn 10 different languages.”
Arianna Belotti
“Accepting help is not a sign of weakness.”
Philipp Brentrop
“It’s never boring in IT.”
Joseph Enkaoua
“I’m passionate about innovation.”
Tugba Eryilmaz
“Sustainability can also be fun.”
Aline Däuber
“Swisscom’s eyes and ears in Silicon Valley.”
Dusan Vuksanovic
“Just jump in.”
Muriel Widmer
"Perfectly imperfect."
Dolkar Hofmann
«Swisscom instead of Silicon Valley.»
Davide Menini
“Even after 31 years, I’m learning new things every day.”
Cornelia Herzog
“Swisscom believed in me.”
Awalom Bereketeab
“See more value.”
Kim Kimmich Diener
“I feel prepared for working life.”
Timo van Garling
“I surprised myself the most.”
Murielle De Roche
“My focus: helping people move forwards.”
Gregory Minder
“I owe it all to my apprenticeship.”
Lya Zimmermann
“Life-long learning is more important than ever.”
Claudia Meier
“As an employee representative, I can make a big difference.”
Susanne Krüger
«My goal: creating the best customer experience.»
Sebastian Wywior
“I enjoy solving problems.”
Miranda Saraswat
“Digital security is highly complex.”
Olivier Widmer
“Service and sympathy make all the difference.”
Susanne Jacoby
“Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli

text: “Our remote control is easy on the eyes – and the hands.”
Fabio Farine
“Management in less than 10 years.”
Friederike Hoffmann
“I am proud@Swisscom.”
Elias Gutscher
“Ambitious in all situations.”
Fabian Recher
‘We make better decisions together.’
Christian Suter and Oliver Oberli
“It’s possible to combine a career and a family.”
Sarah Walther
"I always keep a cool head."
Dominic Corti
“As a father, you wait until your time comes.”
Reto Wehrli
"No two days are the same."
Sascha Gysel
“I love networking.”
Nikola Cavoj Ziarna
“First steps in the Internet of Things.”
Verena Siegel
“The project is unique in Switzerland.”
Freddy Düllmann
"I thrive on helping people develop their potential.”
Anna Stauber
“Balancing family, Swisscom and a start-up.”
Sonia Eterno
“A second chance at life.”
Jamila Amini
“I enjoy the challenge of finding solutions to complex problems.”
Laura Schnüriger
“I don’t listen better, just differently.”
Andrea Blaser Mühlhaupt
“I'm fascinated by the cat-and-mouse game.”
Lorenz Inglin
“I feel happy when I can help others.”
Marco Schlecht
“Mums and dads have superpowers.”
Tulu Budesa
"I look out for the little things."
Lukas Hohl
"I began my career in the world of professional football."
Philippe Douglas
“I ensure the best possible customer experience.”
Nadim Ganam
"The trip of a lifetime."
Thomas Müller
“My goal: to be a professional dancer.”
Sajeeban Chandresegaran
“I like to raise awareness through humour.”
Edwin Ramirez Garcia
“The first programmer was a woman.”
Sonia Reimelt
“I put myself in the customers’ shoes.”
Veronica Colandrea
“Ready for new ways of working.”
Reto Jost
“We’ll sort it out.”
Edvin Caminada
“My motivation: To improve lives through technology.”
Fatemeh Borran
"At home, I'd be lost without chatbots."
Michael Meister
“Our new measuring method is much more precise.”
Peter Fritschi
“My company for 48 years.”
Urs Krähenbühl
"I want a world without barriers."
David Rossé
“Nature and technology really are a match made in heaven.”
Giorgio Macaluso
“Ready for more strong women.”
Daria Isaeva
“Emergencies are part of the spice of life.”
Alexander Kämpf
“I strive for perfection.”
Domenic Schüpbach
“Taking advantage of the opportunities that arise.”
John Riordan
“No such thing as can't”
Marcel Roesch
## Ready for Swisscom
Find the job or career to suit you. A career where you can make a difference and continue your personal development.
What you do is who we are.
Go to careers
Go to current cyber security vacancies

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Trust Services
# Swisscom transfers Trust Services to independent public limited company
Swisscom's Trust Services are set to be pooled together in the new Swisscom Trust Services Ltd. This will create an improved backdrop for growth, both in Switzerland and internationally.
Armin Schädeli, Deputy Head of Media Relations
23 February 2021
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Swisscom will transfer Trust Services, which was until now a business area, to a separate public limited company on 1 April 2021. This is being done in light of trust services’ growing importance for digital business models. Defined as an “Aktiengesellschaft” (public limited company) under Swiss law, the company will operate under the name Swisscom Trust Services PLC. This measure will pool Trust Services together in one place. The new company will have a clear focus on further scaling and expansion, which will put Swisscom Trust Services in the best position to meet the challenges of the digital economy in a globalised world.
The need to finalise contracts in an efficient, location-independent and completely digital way continues to grow unabated. In highly regulated industries such as finance and healthcare, customer identification, onboarding and contract signing often still present a bottleneck in the customer experience. This is not limited to these industries, however: completely digital processes in the sense of the frictionless economy require methods that avoid using physical paperwork, which can be automatically integrated into companies' products and services.
Swisscom Trust Services specialises in translating complex regulations, compliance rules and industry-specific requirements into innovative processes and technology. The Signing Service enables legally compliant signatures up to the level of "qualified" as defined by EU and Swiss law. The Smart Registration Service integrates different identification methods such as video identification, bank identification procedures, eID-based identification or RA app (face2face identification) into a single solution. These have already made Swisscom Trust Services a leading provider of secure, easy-to-use and innovative solutions; the company is now taking the next logical step to meet growing demand and operate with even more dynamism in international markets. The CEO of Swisscom Trust Services AG will be Nik Fuchs. He will head the company together with Benoît Strölin, Product & Innovation Management, and Peter Amrhyn, Technology & Delivery Management.
"We’ve been working with renowned customers and partners in the areas of finance/banking, healthcare, human resources and bigtech across Europe for some time now. With eIDAS and ZertES certification, we can offer qualified electronic signatures in both the EU and Switzerland, and our open approach to different identification methods and technologies allows us to provide customised yet highly scalable solutions for different industries. From a regulatory and technological point of view, we’re already in an excellent position to assert ourselves in competitive international markets. By establishing a PLC, we’re now also backing up this claim on the entrepreneurial side," says Nik Fuchs, CEO Swisscom Trust Services AG.

text: The spin-off won’t change anything on the technical side for existing customers. They can continue to rely on the usual service and their familiar contacts.
## About Swisscom Trust Services
Swisscom Trust Services is the only European provider to offer qualified electronic signatures in the legal jurisdictions of the EU (eIDAS Signature Ordinance) and Switzerland (ZertES Signature Act). As the leading provider of trust services in Europe, Swisscom Trust Services enables its partners to innovate digitally on a pan-European basis by providing identity-based services that can run in an entirely digital manner without any need for physical paperwork. The Signing Service allows partners to add an electronic signature to their own business solutions easily, under observance of industry-specific requirements and compliance regulations. For end customers, this creates a multitude of possibilities for things that previously had to be done on paper, such as signing contracts, buying insurance, signing an employment contract, applying for a credit card or visualising acceptance reports – all in a legally compliant and digital manner.
## Downloads
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Press Release
(PDF file, 69 KB)
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## Latest news about Swisscom
#### Subscribe to News
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## Contact us
### Address
Swisscom
Media Relations
Alte Tiefenaustrasse 6
3048 Worblaufen
Postal address:
Postfach, CH-3050 Bern
Switzerland
### Contact
Tel. +41 58 221 98 04
media@swisscom.com
### Other contacts
Go to contact form for residential customers

text: ## Sell your mobile with Swisscom Buyback
## Simple and free: use Swisscom Buyback to sell your second-hand smartphone or tablet. Good for you, good for the environment.
# Sell your mobile with
Swisscom Buyback
## Simple and free: use Swisscom Buyback to sell your second-hand smartphone or tablet. Good for you, good for the environment.
####  Handy verkaufen mit  Swisscom Buyback
Einfach und kostenlos: Verkaufen Sie Ihr gebrauchtes Smartphone über Swisscom Buyback. Gut für Sie, gut für die Umwelt.
## Wie viel Wert hat Ihr Handy oder Tablet?
## How it works
###  1\. Calculate value
With just one click, you can calculate the value of your old smartphone.
###  2\. Send in for free
We pay the postage costs for your smartphone.
###  3\. Collect your credit
Put the money towards a new mobile phone, receive a payment or donate it.
_​_
#### Einfacher Verkauf & rasche Auszahlung
Wandeln Sie Ihr altes Smartphone ohne Kosten in nur wenigen Klicks bequem in Geld um.
_​_
#### Sichere Datenlöschung
Alle Ihre Daten, welche sich eventuell noch auf Ihrem alten Gerät befinden, werden vollständig und sicher gelöscht.
_​_
#### Für alle da
Swisscom Buyback ist für alle zugänglich, unabhängig davon, ob Sie Swisscom-Kunde sind und welches Smartphone Sie besitzen.
1.   2.   3.   4.
__ Previous __Next
_​_
#### Einfacher Verkauf
Schicken Sie uns kostenlos Ihr altes Handy und wir wandeln es für Sie in Geld um.
_​_
#### Sichere Datenlöschung
Wir löschen alle Daten auf Ihrem alten Handy, bevor wir es weitergeben.
_​_
#### Gut für die Umwelt
Handy neu aufbereiten statt neu herstellen: So reduzieren Sie den Energieverbrauch.
_​_
#### Nicht nur für Kunden
Swisscom Buyback ist mit jedem Handy möglich und steht allen in der Schweiz zur Verfügung.
1.   2.   3.   4.
__ Previous __Next
_​_
#### Einfacher Verkauf
Schicken Sie uns kostenlos Ihr altes Handy und wir wandeln es für Sie in Geld um.
_​_
#### Sichere Datenlöschung
Wir löschen alle Daten auf Ihrem alten Handy, bevor wir es weitergeben.
_​_
#### Gut für die Umwelt
Handy neu aufbereiten statt neu herstellen: So reduzieren Sie den Energieverbrauch.
_​_
#### Nicht nur für Kunden
Swisscom Buyback ist mit jedem Handy möglich und steht allen in der Schweiz zur Verfügung.
1.   2.   3.   4.
__ Previous __Next
_​_
#### Einfacher Verkauf
Schicken Sie uns kostenlos Ihr altes Handy und wir wandeln es für Sie in Geld um.
_​_
#### Sichere Datenlöschung
Wir löschen alle Daten auf Ihrem alten Handy, bevor wir es weitergeben.
_​_
#### Gut für die Umwelt
Handy neu aufbereiten statt neu herstellen: So reduzieren Sie den Energieverbrauch.
_​_
#### Nicht nur für Kunden
Swisscom Buyback ist mit jedem Handy möglich und steht allen in der Schweiz zur Verfügung.
1.   2.   3.   4.
__ Previous __Next
#####
## Preparing your phone for sale
Calculated the value of your old mobile and printed out the shipping label? Follow these steps before you send it off:
#####
| **Save data**
Back up your photos, apps and other content.
---|---
#####
| **Make a note of your passwords**

text: _​_
#### Nicht nur für Kunden
Swisscom Buyback ist mit jedem Handy möglich und steht allen in der Schweiz zur Verfügung.
1.   2.   3.   4.
__ Previous __Next
#####
## Preparing your phone for sale
Calculated the value of your old mobile and printed out the shipping label? Follow these steps before you send it off:
#####
| **Save data**
Back up your photos, apps and other content.
---|---
#####
| **Make a note of your passwords**
Save your user names and passwords for your apps and accounts.
#####
| **Remove personal data**
Delete all your photos, videos, contacts and text messages.
#####
| **Reset your mobile phone**
A factory reset will delete all personal data on your mobile phone.
> Android instructions(opens in new tab)
> Apple instructions(opens in new tab)
#####
| **Remove SIM card**
This will stop your personal data from ending up in the wrong hands.
#####
| **Save data**
Back up your photos, apps and other content.
---|---
#####
| **Make a note of your passwords**
Save your user names and passwords for your apps and accounts.
#####
| **Remove personal data**
Delete all your photos, videos, contacts and text messages.
#####
| **Reset your mobile phone**
A factory reset will delete all personal data on your mobile phone.
> Android instructions(opens in new tab) > Apple instructions(opens in new tab)
#####
| **Remove SIM card**
This will stop your personal data from ending up in the wrong hands.
## __ⓘ Very important
If the following features are not disabled, we cannot pay out any credit and will have to return the device.
####  iOS
Turn off "Find My iPhone".
To the instructions
####  Android
Remove your Google account from the device.
To the instructions
## Reasons to choose Swisscom Buyback
#####
| **Not just for customers**
Swisscom Buyback is available to everyone in Switzerland for any mobile phone.
---|---
#####
| **Donation to SOS Children’s Villages**
Broken mobiles and tablets are recycled and the entire proceeds donated to SOS Children’s Villages.
#####
| **Good for the environment**
Mobile refurbishing instead of manufacture to reduce energy consumption.
#####
| **Secure deletion of data**
We erase all data from your old mobile before passing it on.
## Reasons to choose Swisscom Buyback
#####
| **Not just for customers**
Swisscom Buyback is
available to everyone
in Switzerland for
any mobile phone.
---|---
#####
| **Donation to SOS Villages**
Broken mobiles and tablets
are recycled and the entire
proceeds donated to
SOS Children’s Villages.
#####
| **Good for the environment**
Mobile refurbishing instead
of manufacture to reduce
energy consumption.
---|---
#####
| **Secure deletion of data**
We erase all data from
your old mobile
passing it on.
## FAQ
#### How can I sell my second-hand smartphone to Swisscom?
You have the following options:
1. Put the buyback value of your old mobile phone directly towards the purchase of a new smartphone
2. Have the buyback amount for your old mobile paid out via bank transfer or credited to your next Swisscom bill
3. Donate the buyback value or part of it to the SOS Children’s Villages foundation
Swisscom’s buyback offer for second-hand smartphones is provided in cooperation with partner company Recommerce Solutions (RS) Switzerland.

text: 1. Put the buyback value of your old mobile phone directly towards the purchase of a new smartphone
2. Have the buyback amount for your old mobile paid out via bank transfer or credited to your next Swisscom bill
3. Donate the buyback value or part of it to the SOS Children’s Villages foundation
Swisscom’s buyback offer for second-hand smartphones is provided in cooperation with partner company Recommerce Solutions (RS) Switzerland.
#### Do you also accept damaged or broken smartphones?
We accept all mobile phones, whether they are still working or not. However, any unusable mobile phones must be sent in at your own costs or dropped off at a Mobile Aid box in a Swisscom Shop.
#### How can I send in my smartphone?
Place your old smartphone in an envelope, affix the pre-franked label that you were sent by e-mail and place it in the post. You will also find pre-franked return labels in My Swisscom under Activities & Documents.
#### How long will it take for me to receive the bank transfer payment for my smartphone?
According to the general terms and conditions, we guarantee a payment within 48 hours of receipt of the confirmation e-mail that the product received meets the purchase criteria.
* More questions
#### _​_ Donate to Mobile Aid
Turn your old mobile into a gift for children in need: we will donate the proceeds from the sale of your mobile phone to SOS Children’s Villages.
* Find out more
#### _​_ Even more good for the environment
Return, Reuse, Recycle – through our recycling service, we are making a valuable contribution to the circular economy.
* Find out more

text: #  Webhosting
On this page:
Questions about Swisscom web hosting: find out about renting storage space, managing your own website or domain, SSL certificates and much more.
* Web hosting from Swisscom
* Own website
* Manage your domain
* Frequently asked questions
##  Web hosting from Swisscom
If you want to create your own website, you will need storage space for your website content. Web hosting from Swisscom gives you the option of storing your website data and e-mails securely in our Swiss data centre.
Websites created with the HomepageTool cannot be switched to another hosting provider.
####  Your website with HomepageTool
Easily create your own website with our HomepageTool.
HomepageTool help
##  Own website
###  Transfer content
Content cannot be transferred automatically if you wish to edit your existing website using the Swisscom HomepageTool. However, you can use the copy and paste function to move it to the HomepageTool quickly and easily.
###  Backing up your hosting environment
To recover a full back-up of your hosting environment or if you require any other technical support, please contact our Support team. Please note: There may be a charge for this service.
###  Want to stop managing your own website?
localsearch a Swisscom subsidiary, specialises in creating and running sophisticated websites. They would be happy to manage your website and hosting for you in the future. If you have created a website with the HomepageTool, you can enjoy this service at a reduced price.
##  Manage your domain
When you have your own Internet address, managing your domain is an important task. Find out what to look out for.
Read more
##  Frequently asked questions
#### How do I set up my e-mail address to receive e-mails on my smartphone or tablet?
Follow the step-by-step instructions to set up or adjust the e-mail account on your computer, smartphone or tablet.
#### How can I clean up my mailbox to save disk space?
Basically, they should first make sure that no longer needed emails are moved from the mailbox. Please also consider the recycle bin here. The procedure for cleaning up differs between the various email clients (Outlook, Apple Mail, etc.) only in the handling. E-mail clients usually offer archiving functions that allow e-mails to be saved locally for specific purposes. It is advisable to check whether you need to have e-mails with large attachments or old e-mails permanently available. Archiving or storing large attachments locally relieves the load on your mailbox on the server side and thus increases performance.
#### How do I cancel my web hosting? Can I keep my domain?
Follow these steps to cancel your web hosting product:
1. Log in to the Swisscom Marketplace.
2. Move the cursor over the HomepageTool app.
3. Click the cogwheel icon and then “Manage application”.
4. Click “Cancel subscription”.
5. Select the required cancellation date.
Web hosting can no longer be used once it has been cancelled.

text: #### How do I cancel my web hosting? Can I keep my domain?
Follow these steps to cancel your web hosting product:
1. Log in to the Swisscom Marketplace.
2. Move the cursor over the HomepageTool app.
3. Click the cogwheel icon and then “Manage application”.
4. Click “Cancel subscription”.
5. Select the required cancellation date.
Web hosting can no longer be used once it has been cancelled.
If you have a domain registered via Swisscom, you will still be able to access the web hosting Control Panel (login.hostcenter.com), where you can transfer your domain to another registrar.
In case of problems, e-mail webhosting.support@swisscom.com
#### How do I upgrade or downgrade my web hosting product?
You can up- or downgrade to another price plan at any time (with the exception of add-ons). The change takes immediate effect. With upgrades, you pay the difference on a pro-rata basis. In the case of downgrades, the current billing cycle will be based on the old price.
To change your subscription, proceed as follows:
1. Log in to the Swisscom Marketplace.
2. Move the cursor over the web hosting app.
3. Click the cogwheel icon and then “Manage application”.
4. Go to “Update subscription”.
5. Choose the version you require.
#### Why do I need an SSL certificate?
SSL stands for “Secure Sockets Layer”: This technology forms a secure connection between your website and the visitor’s web browser. This connection is used to transmit all sensitive data in encrypted form: third parties can neither see nor use it. Your benefits are summarised below:
* Visitors can check the authenticity of your company at a glance.
* The SSL certificate with advanced validation attracts more visitors, sales and registrations thanks to visible security.
* The SSL certificate shows new or very cautious visitors that your website is not a fake.
* Increase your Google ranking by up to 5 percent: better search results bring more visitors to your website, resulting in more interaction and sales.
More about security
#### How do I activate my own SSL certificate?
Let's encrypt (free SSL) is included in the web hosting service and HomepageTool. Additional encryption is not absolutely necessary. Our large-scale versions include a premium SSL certificate. You can activate certificates in your Control Panel under “SSL certificates”.
#### How do I activate HTTPS for my website?
You can activate permanent HTTPS redirection because every website hosted by Swisscom has an SSL certificate as standard. To do this, proceed as follows:
1. Launch your website’s Control Panel.
2. Go to the “Websites” tab.
3. Click “Edit” for the required website.
4. Select “Activate SSL redirection”.
Please note that you may need to manually change existing links on your website from http:// to https:// and that you may need to carry out further actions (including plugins) depending on your website solution.
#### How do I configure an https redirect using .htaccess?
To configure an https redirect using .htaccess, proceed as follows:

text: 2. Go to the “Websites” tab.
3. Click “Edit” for the required website.
4. Select “Activate SSL redirection”.
Please note that you may need to manually change existing links on your website from http:// to https:// and that you may need to carry out further actions (including plugins) depending on your website solution.
#### How do I configure an https redirect using .htaccess?
To configure an https redirect using .htaccess, proceed as follows:
1. Use FTP to connect to your root directory and open the public_html folder of the corresponding Homepage Tool website.
2. Open the .htaccess file (download).
3. Replace the file content with the following values:
#BEGIN HTTPS Redirection
RewriteEngine On
RewriteCond %{HTTP:X-Proto} !https
RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]
</IfModule>
#END HTTPS Redirection
4. Resave the .htaccess file into your directory (public_html).
5. Restart the browser.
Your website should now automatically open using HTTPS . Check this by entering your domain (without http:// or https://).
###  Help from the Swisscom Community
Couldn't find an answer? Ask the Swisscom Community. More than 10,000 active users are waiting to help you.
Ask the community
###  Similar help pages
* Swisscom Login
* My Swisscom
* My Swisscom bill
* Paying your Swisscom bill

text: If you have used Buyback to transfer the value of your old mobile phone towards the purchase of a new smartphone, you will find a return slip in My Swisscom(opens in new tab) entitled "Delivery_slip_Buyback.pdf". Please print out the document with the label and return to us together with your old mobile phone.

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*
##### Interview with Prof. Dr. Adrian Perrig
# SCION – for a secure next-generation internet
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SCION is the name of the next-generation internet architecture developed by ETH Zurich together with partners such as Swisscom. It aims to make the global network more efficient, flexible, accessible and secure than it is today. ETH professor and SCION founder Adrian Perrig explains how in an interview.
Text: Florian Maag, Photo: Swisscom, November 05, 2021
SCION is considered so secure that the Swiss National Bank and SIX are building a network on it for the highly sensitive exchange of data between banks. But many other critical infrastructures can also benefit from it. No one knows better than Adrian Perrig how SCION works and what its benefits are. ETH started the SCION project twelve years ago.
Professor Perrig, you have been developing the internet architecture SCION at ETH for the last eight years. Can you briefly explain what is so innovative about SCION and how the architecture came about?
When we started our research, the main objective for the SCION architecture was to achieve high availability, even in the presence of attackers. In essence, the ‘isolation domains’ concept provides a higher level of security. Other key innovations are the discovery and dissemination of secure paths, the highly efficient packet processing system, the key distribution system and the global Quality of Service system.
The Secure Swiss Finance Network (SSFN) is one of the first communication networks to be built on SCION. SIX and the SNB launched it this summer. Are the banks already using it?
The Swiss banks are the first businesses to use the SCION network, which has been in operation since August 2017. Together with partners such as Swisscom, we have tested it extensively. The number of applications has grown over time, so today there are many productive applications.
What would you say if I, as a bank manager, asked you why we should use the SSFN as a communication network?
The SSFN offers unprecedented efficiency, flexibility, availability and resilience against attacks based on a network such as the Internet. The security of a public SCION network is similar to that of a private network. Thanks to SCION’s integrated DDoS defence mechanisms (for selected use cases), efficiency is an additional advantage.
Which other industries and applications could benefit from the SCION secure communication network in the future? ?

text: The SSFN offers unprecedented efficiency, flexibility, availability and resilience against attacks based on a network such as the Internet. The security of a public SCION network is similar to that of a private network. Thanks to SCION’s integrated DDoS defence mechanisms (for selected use cases), efficiency is an additional advantage.
Which other industries and applications could benefit from the SCION secure communication network in the future? ?
In addition to the banking sector, many other critical infrastructures can benefit from SCION’s high security, availability and multi-provider operation: the healthcare, energy or transport sectors, to name just a few. The gaming and VR/AR industry could also benefit from low-latency communication in the future. ESG activities can also benefit from SCION’s capacity to estimate the carbon footprint of a path (to support reporting) and reduce it by choosing the most appropriate path. The video-conference sector benefits from the selection of paths that offer the highest voice and video quality. Video streaming can benefit from SCION’s QoS enhancements, since it reduces buffering and optimises the rate of the paths used. Even normal web surfing can benefit from multiple paths and speed up downloading from websites by 10-20%. These examples show that the benefits of SCION offer a first-class Internet experience for everyone.
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SCION enables the secure, controlled and reliable sharing of critical business information across multiple network providers.
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“In addition to the banking sector, many other critical infrastructures can benefit from […] SCION: the healthcare, energy or transport sectors […]”
Prof. Dr. Adrian Perrig, ETH Zurich
Is SCION an Internet architecture developed in Switzerland for Switzerland, or could it also be used internationally?
SCION is a global Internet architecture. Although it is already very useful for applications within Switzerland, it will achieve its full potential in a global environment. For the benefits are greater as distances increase. This is because, over larger distances, the number of different delivery paths grows, increasing the choice of available paths. In today’s single-path Internet, only one path is used, regardless of the distance between the source and the target.
Are there similar initiatives across the world, or is SCION unique?
Over the last 25 years, numerous projects have been devoted to building a “Next Generation Internet” from scratch. Most of these projects were finished within a few years. Named Data Networking (NDN) and Recursive InterNetwork Architecture (RINA) are also currently active. Both projects deal with higher-level features and both can benefit from a SCION communication structure. Of all these projects, SCION is the first to be practically deployed and used, which bears testimony to the innovative strength of Swisscom and the Swiss ISP landscape and financial sector.

text: “These examples show that the benefits of SCION offer a first-class Internet experience for everyone.”
Prof. Dr. Adrian Perrig, ETH Zurich
KThe SCION Foundation will soon be established – can you tell us a bit about what it hopes to achieve?
The SCION Foundation will work towards standardisation, introduce certification procedures, manage the SCION open-source software and build a synergistic ecosystem of application developers, ISPs, router providers and domain operators.
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## Adrian Perrig and Swisscom
A professor of information security at the Swiss Federal Institute of Technology in Zurich (ETH) since 2012, Adrian Perrig is an internationally renowned specialist in information security. Swisscom supported the creation of his professorship at the ETH with a donation of CHF 10 million. The aim of the partnership was and remains to boost Swiss research in the field of information security, to establish Switzerland as one of the world’s leading research centres and to create a knowledge-sharing platform between science and business. The SCION project, launched in 2009 to create a secure next-generation Internet, is a good example of this. SCION was developed with the collaboration and support of various academic and private commercial stakeholders.
Adrian Perrig studied information technology at the Swiss Federal Institute of Technology in Lausanne (EPFL) and was awarded a doctorate at Carnegie Mellon University in Pittsburgh, USA. The 49-year-old Swiss professor was at Carnegie Mellon University between 2002 and 2012, where he also managed CyLab, one of the world’s largest information security and cybersecurity research centres.
More information about SCION and Swisscom
Adrian Perrig, Professor of Information Security, ETH Zurich
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# Constant development is the future
It’s a no brainer: if our employees develop and utilise their talents, we have access to untapped potential. This automatically improves their engagement and motivation, which also benefits Swisscom as a business. A genuine win-win situation!
Tulu Budesa, Talent Relationship Manager
24 March 2021
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Whilst in many a company brochure and on countless job sites, we may read that companies are invested in the professional development of their staff; if we are honest, the reality is often very different. In addition to lacking the time or the resources, the issue – although the benefits are obvious – can often be forgotten about in the day-to-day business. It is all the more important, therefore, that the individual employees become proactive and more consciously take advantage of proven processes for professional development. In other words, take the bull by the horns and find out what is on offer! It is not only the human resources department that is responsible for professional development. Both the individual employees and our managers are equally called upon to identify potential and take the initiative in nurturing and optimally leveraging it.
## Constant development relies on networking
However, the appropriate environment must be created for this. It is important that the right resources are available, which enable employees to identify and develop their potential with a focus on strategically relevant topics. We want to provide our employees with the right tools to expand their skills and their network. This is why we offer a wide range of learning opportunities through our One Swisscom Academy platform, which is available to all. These include, among other things, company-relevant lean management training, workshops on agile ways of working or leadership courses, and opportunities for personal development through coaching. Not only can this content be consumed, it can also be created by individual employees to support peer-to-peer learning. The annual credit of five training days for CEA employees as well as the opportunities for developing talent are additional means of consciously addressing professional and personal development within Swisscom.
## Constant development requires greater manager involvement
Line manager input is also key for the conscious nurturing of young talent. That is why it is important for us to give managers the tools to recognise and promote potential in their employees. Developing potential starts with personal initiative; however, leaders quickly act as catalysts by identifying potential, performance and ambition, and giving employees appropriate work opportunities. This includes letting talent move on:
sometimes you have to say goodbye to talent within your team. This is the only way they can acquire new experiences and create valuable synergies through cross-divisional cooperation. It also opens up new opportunities for other high-potential employees. If a manager is known for actively nurturing employees, they won’t need to wait long to attract potential successors.

text: sometimes you have to say goodbye to talent within your team. This is the only way they can acquire new experiences and create valuable synergies through cross-divisional cooperation. It also opens up new opportunities for other high-potential employees. If a manager is known for actively nurturing employees, they won’t need to wait long to attract potential successors.
One thing is certain: in today’s work culture, employees are in the driving seat of their career and have to show initiative to enhance their marketability. In these times of agility, you have to be proactive. At Swisscom, we provide all of our employees, and not only participants of our talent programme, with the right tools. We are #ready to move mountains. Are you?
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text: Posted on 10\. July 2023Text: Sara Wyss | Media: Swisscom
_Net zero is the catchword of the moment. Companies are focusing on sustainability. But how green are the promises they make really? In this interview, Michele Savino explains how companies can become (more) sustainable and the role IT plays in this._
Companies need to back up their green credentials with facts. From the beginning of 2024, companies with 500 or more employees will be required to verify their CO2 footprint with data – including the emissions of suppliers. And this method works. A Swiss IT study has shown that almost a third of the participating companies already use calculation models to report their carbon footprint. In the previous year, this figure was only 13%. Michele Savino, Business Developer Data-Driven Sustainability at Swisscom, has put the results of the Swiss IT study into context. It shows where companies stand on the path to net zero and what it will take to enable the Swiss economy to reduce CO2 even further.
###  _Michele Savino, where do Swiss companies stand on the path to net zero?_
Over the past two years, the Swiss corporate landscape has undergone a drastic shift. More and more companies are addressing the issue, setting specific climate targets in accordance with the Science Based Targets Initiative (SBTi) and calculating their carbon footprint each year. The Swiss IT study also shows that, compared to the previous year (2022: 61%), significantly fewer companies have no measure of their carbon footprint at all (2023: 36%).
###  _Are SMEs also getting involved?_
Yes, absolutely. After all, the pressure is mounting: customers want transparency, and sustainability is a competitive advantage over your rivals. As suppliers to large companies, SMEs are also increasingly being required to declare their CO2 emissions. In order to attract young talent, it is also essential for every company to cultivate a reputation for being sustainable.
###  _Where do companies look for support?_
One of the biggest challenges for companies is establishing their carbon footprint. This information serves as the basis for defining climate targets in the first place. Companies want support in this as well as in the implementation of measures. Advice is also needed to ensure that legal requirements are complied with.
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### _What are the requirements for establishing a carbon footprint?_
A carbon footprint requires data on the amount and type of energy and materials used, such as combustibles and fuels, electricity consumption, business travel or paper consumption. Often, this data is not collected at all or stored decentrally within the company. However, this data is a key basis for recognising patterns in energy consumption, identifying potential savings and implementing sustainable solutions. In order to do this, documentation on a centralised platform is necessary. Digitalisation and data-driven business are therefore key stepping stones on the path to climate neutrality.

text: ###  _How can the necessary data be collected?_
Wherever possible, data should be collected efficiently and without any disruptions. The networked world and the success of the Internet of Things (IoT) will establish the collection of relevant data using sensors
###  _Now, not all relevant data can be collected, which is why calculation models are needed. What is the aim of these models?_
Well, partially to measure and partially to estimate data. Calculation models are used to represent reality as accurately as possible. This is how the emissions of certain processes or products are calculated. They also map aspects that would otherwise not be visible, such as CO2 emissions, energy requirements or material flows.
> ‘Data serves as a basis for defining climate targets and reduction measures.’
>
> Michele Savino
###  _How can measures be derived from the results?_
The calculation models show where the greatest levers are for improving the company’s sustainability balance, which makes it possible to define the measures that have the most impact.
###  _What role does IT play in reducing CO2?_
On the one hand, IT can reduce CO2 emissions, for example by reducing travel thanks to Work Smart or by automating and optimising heating systems using IoT technologies. What’s more, IT solutions also make it possible to collect data from buildings or vehicles, for example. Companies can use software to measure their CO2 footprint automatically. Calculation models allow data to be processed and made available as a basis for data-based decisions, for example defining climate targets and reduction measures. In other words, IT helps to monitor the achievement of sustainability targets and to adjust measures based on their success.
###  _What will it take for the economy to reduce CO2 even further?_
As mentioned earlier, more and more companies are establishing carbon footprints or even defining reduction targets. Calculation models will provide even further support the implementation of effective reduction measures. In addition to emissions caused directly and indirectly by the company, such as by company vehicles or purchased electricity, the next step is to integrate the value chain. This includes the purchase of raw materials and products, transport, distribution, business travel, employee commuting, etc.
###  _And what is the medium-term perspective on the path to net zero?_
We are pursuing the idea of a digital marketplace for reduction measures in Switzerland. Data from the biggest emission drivers, in particular buildings, supply chains and mobility, will be exchanged across companies efficiently and without disruptions. For example, a company with several locations can proactively suggest new locations based on an analysis of employee mobility and emissions in existing buildings. A marketplace like this cannot be implemented by Swisscom alone, however. It will require a sustainable and digital ecosystem. Networking using IoT and the digital mapping of objects using digital twins must also be promoted as a basis for this.
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Sven Bethke has been in charge of Swisscom Broadcast’s Event and Media solutions business since 2021, which he previously headed up as CEO of the former subsidiary Event and Media Solutions. Prior to his move to Swisscom in 2015, he gained management experience in live marketing, sports retailing and logistics. Sven Bethke has a Master’s degree in Economic Geography from the University of Basel.
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