No support	Weekday support	24/7 support
Per managed machine - annual	$30	$50	$100
Phone and ticket support	None	Office hours	24/7
Response time - SLA Sev 1	-	4 hours	1 hour
Knowledge base access	Included	Included	Included
Role based access controls (RBAC)	Included	Included	Included
High availability	Included	Included	Included