{% extends "engage/base_engage_unlisted.html" %}

{% block title %}Getting started with AT&T's custom Ubuntu Pro image on Azure{% endblock %}

{% block meta_copydoc %}https://docs.google.com/document/d/1QG0zxy9u_oGhXJUBsm3mNQy0l5dLwWOlDrheB_-BPH8/edit{% endblock meta_copydoc %}

{% block content %}
<section class="p-strip p-engage-banner--dark">
  <div class="u-fixed-width navigation-logo-engage">
    <a href="/">
      {{
        image(
        url="https://assets.ubuntu.com/v1/f263d9c4-logo-ubuntu-white.svg",
        alt="Ubuntu",
        height="32",
        width="143",
        hi_def=True,
        loading="auto"
        ) | safe
      }}
    </a>
  </div>

  <div class="row">
    <div class="col-7 u-vertically-center">
      <h1 class="p-heading--2">Getting started with AT&amp;T's custom Ubuntu Pro image on Azure</h1>
    </div>
    <div class="col-5 u-hide--small u-hide--medium u-align--center">
      {{
        image(
          url="https://assets.ubuntu.com/v1/d53c6b28-logo-att-color-trans-200x200.png",
          alt="",
          height="200",
          width="200",
          hi_def=True,
          loading="auto"
        ) | safe
      }}
    </div>
  </div>
</section>

<section class="p-strip is-bordered">
  <div class="row">
    <div class="col-7">
      <h2>Welcome AT&amp;T users!</h2>
      <p>Canonical, the publisher of Ubuntu, has created an Ubuntu Pro Private Offer for AT&amp;T on Azure to provide custom images carefully optimised to work at scale for your service delivery architectures and IT workloads that will be moving to the public cloud.</p>
    </div>
  </div>
</section>

<section class="p-strip">
  <div class="row">
    <div class="col-7">
      <h2>Have specific project requirements?</h2>
      <p>To speak about a specific project requirement, or have any questions, please contact us:</p>
      <ul>
        <li><strong>Rick Hawk</strong> (AT&amp;T Account Director) &ndash; <a href="mailto:rick.hawk@canonical.com">rick.hawk@canonical.com</a></li>
        <li><strong>Canonical Support</strong> &ndash; <a href="mailto:support@canonical.com">support@canonical.com</a></li>
        <li><strong>Canonical's Customer Success Team</strong> &ndash; <a href="mailto:customersuccess@canonical.com">customersuccess@canonical.com</a></li>
      </ul>
    </div>
    <div class="col-5 u-hide--medium u-hide--small u-align--center u-vertically-center u-hide--medium u-hide--small">
      {{
      image(
      url="https://assets.ubuntu.com/v1/24a03775-Contact+us.svg",
      alt="",
      height="171",
      width="240",
      hi_def=True,
      loading="lazy",
      ) | safe
      }}
    </div>
  </div>
</section>

<section class="p-strip--light">
  <div class="u-fixed-width">
    <h2>Why an Ubuntu Pro Private Offer for Azure?</h2>
  </div>
  <div class="row">
    <div class="col-9">
      <h3 class="p-heading--5">Security and SLA Support</h3>
      <p>Imagine a world where each of your Ubuntu workloads in the public cloud is secure and supported. AT&amp;T's Private Offer for Ubuntu Pro on Azure includes security updates and compliance services for your development and production workloads.  AT&amp;T's Private Offer Ubuntu Pro is enabled by default with 24x7 live Canonical Support aligned with AT&amp;T SLAs.</p>
    </div>
  </div>
  <div class="row">
    <div class="col-3 col-medium-3">
      <div class="p-heading-icon">
        <div class="p-heading-icon__header is-stacked">
          <img class="p-heading-icon__img" src="https://assets.ubuntu.com/v1/a0f23d1b-Savings.svg" alt="">
          <h4 class="p-heading-icon__title p-heading--5">AT&amp;T Special Pricing</h4>
        </div>
        <p>AT&amp;T can add Ubuntu Pro using the custom SKU in Azure. The AT&amp;T price for Ubuntu Pro is $0.004 per core per hour.</p>
      </div>
    </div>
    <div class="col-3 col-medium-3">
      <div class="p-heading-icon">
        <div class="p-heading-icon__header is-stacked">
          <img class="p-heading-icon__img" src="https://assets.ubuntu.com/v1/50dea393-fixes+in+24hrs.svg" alt="">
          <h4 class="p-heading-icon__title p-heading--5">24/7 SLAed Support</h4>
        </div>
        <p>Enterprise-grade support is included with AT&amp;T's Private Offer for Ubuntu Pro instances on Azure.</p>
      </div>
    </div>
    <div class="col-3 col-medium-3">
      <div class="p-heading-icon">
        <div class="p-heading-icon__header is-stacked">
          <img class="p-heading-icon__img" src="https://assets.ubuntu.com/v1/d3aa493c-Build-your-first-snap.svg" alt="">
          <h4 class="p-heading-icon__title p-heading--5">Launched through existing Azure account</h4>
        </div>
        <p>The Ubuntu Pro Private Offer can be accessed through the Azure portal when selecting your desired image.</p>
      </div>
    </div>
    <div class="col-3 col-medium-3">
      <div class="p-heading-icon">
        <div class="p-heading-icon__header is-stacked">
          <img class="p-heading-icon__img" src="https://assets.ubuntu.com/v1/7953a068-security-1.svg" alt="">
          <h4 class="p-heading-icon__title p-heading--5">Broadest open source security coverage</h4>
        </div>
        <p>Premium custom image that includes a 10 year support commitment from Canonical plus certified components for extended security, compliance, hardening, and Live Kernel patching.</p>
      </div>
    </div>
  </div>
</section>

<section class="p-strip">
  <div class="u-fixed-width">
    <div class="p-strip u-no-padding--top">
      <h2>Advanced 24/7 Support with AT&amp;T SLAs</h2>
      <p>The table below shows the methods for reporting cases, the level of response from Canonical to the case report and the effort period that will be used to resolve the case.</p>
    </div>
    
    <div class="p-strip u-no-padding--top">
      <table class="p-table--mobile-card" aria-label="AT&amp;T's advanced 24/7 SLAed support table">
        <thead>
          <tr>
            <th>Severity Level</th>
            <th>Effort Period</th>
            <th>Response Method</th>
            <th>Initial Response Time</th>
            <th>Subsequent Response Time</th>        
          </tr>
        </thead>
        <tbody>
          <tr>
            <th data-heading="Severity Level">Level 1</th>
            <td data-heading="Effort Period">365 days, 24 x 7</td>
            <td data-heading="Response Method">Online Ticketing and Phone Support</td>
            <td data-heading="Initial Response Time">45 minutes</td>
            <td data-heading="Subsequent Response Time">2 hours</td>           
          </tr>
          <tr>
            <th data-heading="Severity Level">Level 2</th>
            <td data-heading="Effort Period">9am-7pm US Central Time Excluding weekends and US Federal Holidays</td>
            <td data-heading="Response Method">Online Ticketing and Phone Support</td>
            <td data-heading="Initial Response Time">2 hours</td>
            <td data-heading="Subsequent Response Time">6 hours</td>        
          </tr>
          <tr>
            <th data-heading="Severity Level">Level 3</th>
            <td data-heading="Effort Period">9am-7pm US Central Time Excluding weekends and US Federal Holidays</td>
            <td data-heading="Response Method">Online Ticketing and Phone Support</td>
            <td data-heading="Initial Response Time">6 hours</td>
            <td data-heading="Subsequent Response Time">18 hours</td>        
          </tr>
          <tr>
            <th data-heading="Severity Level">Level 4</th>
            <td data-heading="Effort Period">9am-7pm US Central Time Excluding weekends and US Federal Holidays</td>
            <td data-heading="Response Method">Online Ticketing and Phone Support</td>
            <td data-heading="Initial Response Time">9 hours</td>
            <td data-heading="Subsequent Response Time">When progress has been made</td>        
          </tr>      
        </tbody>
      </table>
    </div>
    
    <p>Upon receipt of a case report, a Canonical support engineer will commence efforts to verify the case and confirm the severity level (initially set by AT&amp;T). Canonical will work with AT&amp;T to assess the urgency of a case and to confirm the appropriate severity level. Canonical support engineers will respond within the response time for the applicable severity level listed above . Canonical's support engineers will work on diagnosing and resolving the case during the effort period for the applicable severity level. Please refer to the table above for more information on Support Severity Levels and response definitions.</p>
  </div>    
</section>

<section class="p-strip--light">
  <div class="u-fixed-width">
    <h2>All-inclusive Security Patching</h2>
    <p>Over 30,000 supported packages are available in Ubuntu - including thousands of open-source applications - and securely patched with Ubuntu Pro.  Some of these key open-source apps that receive security patches include Apache, Kafka, MongoDB, RabbitMQ, Redis and NodeJS and key language ecosystems including Java, Python, Ruby and Javascript/Node.js.</p>
  </div>

  {% include "shared/_security-patching-logo-cloud.html" %}
</section>

<section class="p-strip">
  <div class="row">
    <div class="col-6">
      <h2>Security &amp; compliance focus</h2>
      <p>Critical patches delivered automatically for up to 10 years. Key security updates, including Kernel Livepatch, seamlessly applied to increase uptime and avoid the need for unscheduled reboots. FIPS 140-2 and CC-EAL certifications and systems management at scale to ensure continued security and compliance.</p>
    </div>
    <div class="col-6 u-vertically-center u-hide--small u-hide--medium">
      {{ image (
        url="https://assets.ubuntu.com/v1/e184ca69-AT%26TUbuntuProOnboardingEngage.png",
        alt="",
        width="1542",
        height="560",
        hi_def=True,
        loading="lazy"
        ) | safe
      }}
    </div>
  </div>
</section>

<section class="p-strip--light">
  <div class="u-fixed-width">
    <h2>Flexibility & upstream access</h2>
    <p>Up-to-date access to open source with the flexibility to fit your infrastructure, with consumption-based managed service options.</p>
  </div>
</section>

{% endblock content %}