## Frequently
asked questions

Answers to the most frequently asked questions.

Yes, you can cancel anytime no questions are asked while you cancel but we would highly appreciate if you will give us some feedback.

Once your team signs up for a subscription plan. This is where we sit down, grab a cup of coffee and dial in the details.

Our subscriptions are tiered. Understanding the task at hand and ironing out the wrinkles is key.

Protecting the data you trust to Preline is our first priority. This part is really crucial in keeping the project in line to completion.

If you lose the link for a theme you purchased, don't panic! We've got you covered. You can login to your account, tap your avatar in the upper right corner, and tap Purchases. If you didn't create a login or can't remember the information, you can use our handy Redownload page, just remember to use the same email you originally made your purchases with.

There may be times when you need to upgrade your license from the original type you purchased and we have a solution that ensures you can apply your original purchase cost to the new license purchase.