---
name: Troubleshooting
about: For when something doesn't work

---

#### Prerequisites
Please check the [FAQ](https://pinpoint-apm.gitbook.io/pinpoint/faq), and search existing [issues](https://github.com/pinpoint-apm/pinpoint/issues) for similar questions before creating a new issue.**YOU MAY DELETE THIS PREREQUISITES SECTION.**

- [ ] I have checked the [FAQ](https://pinpoint-apm.gitbook.io/pinpoint/faq), and [issues](https://github.com/pinpoint-apm/pinpoint/issues) and found no answer.

#### What version of pinpoint are you using?
master/v1.7.3/v1.7.2 etc.

#### Describe your problem**
A clear and concise description of what is not working.

#### What have you done?
Steps you have taken to trigger the problem, for example:
1. Launched '...' with agent
2. Tried tracing '...' (see agent log below)
3. Collector outputs trace log (see collector log below)
4. No trace shows up in the web UI (see web log below)

#### Screenshots
If applicable, add screenshots to help explain your problem.

#### Logs
If applicable, please attach agent/collector/web DEBUG log that includes the part where you have encountered the problem. In case of agents, including the start-up log may be of great help.

#### Additional context
Add any other context about the problem here, such as affected library for agents, how your collector/web/hbase is set up if applicable.
