---
layout: error-code
title: '1004'
ename: Network Error
---

## The Issue
There is an error within your app's private network on your hosting provider.

### Possible Causes
- A server/container was manually deleted through your provider, not through Nanobox.

## Steps to Take

### View the Full Stack Trace
The full stack trace includes meta information related to the running sequence as well as the response from attempts to connect to your service provider. These may help to pinpoint the exact cause of the error.

### Contact Your Hosting Provider
There me be a known issue or outage preventing Nanobox from connecting with your hosting provider. Contact your hosting provider for more information.

### Retry the Process
Once the networking issue has been resolved, retry the process. The retry button is available in your dashboard, to the right of the error information.

![Retry Sequence](process-retry.png)
