# Unexpected Error Dialogue Box

This dialogue box is displayed when CodeSnip encounters an unexpected error. It invites you to report the error using the online bug tracker which is located on GitHub. A GitHub account is required.

The bug tracker is accessed by clicking the Go to the Bug Tracker link or by pressing Alt+B.

T Click the Terminate CodeSnip button if you want to close the application down. A confirmation dialogue box is displayed before the application is finally closed. If you don't want to close the program click Continue.

## Using the Bug Tracker

The bug tracker displays a list of all reported bugs. You should first check the list to see if the bug has already been reported.

If the bug has been reported check to see if has been fixed in a later version of CodeSnip, and if so, update your copy of the program. If the bug is still unfixed and you can provide additional information please leave a comment.

If the bug has not been reported, please create a new bug report and provide as much information as you can. You should describe the steps to take to reproduce the bug if possible. You can also upload a screenshot or other file that helps to explain the bug.

CodeSnip will have copied some information about the error onto the clipboard. Please paste this information into the edit box where you described the error. Note that the pasted information is insufficient on its own – additional information from you is required.