@USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?	neutral
I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA	negative
@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!	negative
@AmericanAir 24 hours on the AirPort	negative
@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM	neutral
@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail	negative
@VirginAmerica add DTW and I'm sold!	neutral
@united  thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN	positive
@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense	negative
@VirginAmerica how come ABC is the only one of the network channels you don't have?	neutral
@USAirways yes, thanks but took forever	negative
@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16	negative
@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ	neutral
@united can I get your service desk # at IAD?	neutral
@USAirways thank you for refunding my bag fee.  I look forward to its return today I hope.	positive
@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.	positive
@JetBlue Not for the dates or destination I'm headed 😔	neutral
@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!	positive
@SouthwestAir Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks	neutral
@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!	positive
@united thank you for the reply. I emailed your customer care department about my experience.	negative
@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo	negative
@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.	positive
@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke	negative
@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?	negative
@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!	positive
@united that's cool - now what?	negative
@united airlines. On flight UA 1669. Need to make UA 3781. Can u hold the plane for us?	neutral
@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for "A" boarding. Refused to honor it with rescheduled flight	negative
@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}	positive
@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir	negative
@USAirways thank you!!	positive
@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants	positive
@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?	negative
@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am	negative
@SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy	positive
@SouthwestAir de-icing is important!	positive
@USAirways But good luck getting there! Not cool.	neutral
@USAirways with a glass of wine once we hit altitude?	neutral
@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz	positive
@AmericanAir so how do we get me a person?	neutral
@JetBlue thanks so much!	positive
@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1	positive
@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!	positive
@USAirways Fortunately you have staff like Lynn S. and DeeDee who actually understand customer service and simply being NICE.	neutral
@SouthwestAir you guys are awesome... #dontchangeathing #luv	positive
@United lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l	neutral
@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?	neutral
@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?	neutral
@united he has no priority and Iove it	positive
@SouthwestAir any delays today @CAKairport to Orlando?	neutral
@SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.	negative
@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...	negative
@united sent you my confirmation via DM. Thank you very much	positive
@SouthwestAir @MegElizabeth631 how you like the #redcarpet treatment	neutral
@SouthwestAir  I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline	positive
@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.	negative
@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed	negative
@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take	negative
“@JetBlue: Our fleet's on fleek. http://t.co/4LlWi5oxvO” lmfaooooo hook me up with a flight!	neutral
@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!	positive
@AmericanAir emailed AAdvantage for status match ... still waiting.  Can't wait to move from @united but help me out here :)	negative
@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today	negative
😩😩😩 “@JetBlue: Our fleet's on fleek. http://t.co/46am1BSi2G”	neutral
@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline	positive
@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number	negative
@USAirways  you were always my go to. What happened?  Airbus over Boeing, and now no customer service?	negative
@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!	neutral
@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW &amp; got here and that was only standby.	negative
@SouthwestAir Sure was,  with @Delta  looks like I'll make my birthday celebration after all.	negative
@JetBlue #kudos! And we're done and heading to warmer weather!	positive
@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx	neutral
@JetBlue quick ? Why is a person traveling w  a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/	negative
@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome	positive
@SouthwestAir rules.	positive
@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky	positive
@USAirways It's a debit card, but I am a Dividend member.	neutral
@JetBlue I LOVE JET BLUE!	positive
@USAirways Im researching a flight &amp; noticed a small issue w/class of service between your site &amp; other sites. Could Reservations help me?	neutral
@JetBlue imma need the hook up tho	neutral
@AmericanAir These birds could fly to South America for example #Argentina	neutral
@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours	negative
@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.	positive
@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email.  Thank you	negative
@united - 75% of a plane's passengers boarding in your "Premier" groups might be an indication of a broken process.	negative
@SouthwestAir yes. Thank you. Oct 25-oct 31	positive
@JetBlue 6am Austin to JFK	neutral
@AmericanAir thanks so much!	positive
@USAirways So no idea? Thanks...	neutral
@VirginAmerica why is flight 345 redirected?	neutral
@USAirways how do I change flights . 3 hours is crazy please help	negative
@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm.	negative
@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?	neutral
@JetBlue Flight 136 departed Phoenix at 1:30 am	neutral
@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍	positive
@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much	negative
@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.	positive
@AmericanAir followed!  Sure hope you can help!	neutral
@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care	negative
@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children	negative
@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap	negative
@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...	positive
@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?	neutral
@united thank you! My second flight I already got bumped up to 1st! Love it!	positive
@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !	neutral
@USAirways Yes thank you. Appreciate u checking...	positive
@united No problem just follow me back so I can! Thank you!	positive
@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf	positive
@AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.	negative
@USAirways @satesq theres only one flt PHL-CRW per day.	neutral
@USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back	negative
@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags	negative
@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.	neutral
@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr	negative
@USAirways I'm referring to email like this.  Just tell people when they GET the upgrade. Otherwise, we know already. http://t.co/N8UvCLMADA	neutral
@united where is our luggage	negative
@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.	positive
@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him	positive
“@JetBlue: Our fleet's on fleek. http://t.co/HovuAIsG16” WTF 😂😂😂😂	neutral
@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now	negative
@AmericanAir @beantownmatty Sounds like a date!	positive
@JetBlue Accepting #Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe	neutral
@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled	negative
@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason	positive
@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude &amp; ripping up our tickets!	neutral
@united Based on suggestions from other passengers I have a rental car on standby for 11:30.  One way or another will be leaving then.	neutral
@AmericanAir at the gate when I get off the plane?	neutral
@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.	negative
“@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them !	positive
@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!	negative
@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.	negative
“@JetBlue: Our fleet's on fleek. http://t.co/FVYzjLDTON” 🚶🚶🚶🚶	neutral
@united They held the plane! Made it!!	positive
@SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?	neutral
@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!	positive
@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!	negative
@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome	positive
@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!	positive
@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now	negative
@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!	neutral
@SouthwestAir is my favorite airline!  I can't wait to book my flight to New Orleans for my trip in April!! :) :)	positive
@USAirways how long for a reply	negative
@united you need to follow me so I can dm you to give you the info	neutral
@JetBlue yup 33036 feet. But no selfie.	neutral
@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing	negative
@AmericanAir narrowly made standby...lots of snags this trip!	negative
@united how about starting without the robotic response?	negative
@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo	neutral
@JetBlue's #ValentinesDay email was on point &amp; so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI	positive
@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf	neutral
@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.	negative
@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️	positive
@united ok thanks. I sent you a DM too. You can disregard that.	positive
@United  my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC	positive
They didnt just tweet this... Nah. RT “@JetBlue: Our fleet's on fleek. http://t.co/1yLn1Gx4QX”	neutral
@united Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help?	neutral
@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me	negative
@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?	negative
@JetBlue Love you, bae. #JetBae	positive
@united the delay is due to customer service for 20 people?  What about the DIS-SERVICE you provided for 100+?  #FlightFail #Hour20Delay	negative
@United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.	neutral
@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http://t.co/dS22ceeEnj	neutral
@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys	negative
@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek	neutral
@USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.	positive
@VirginAmerica would love to do more for virgin just like I do for @GoPro	positive
@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet?  I will have a tight connection out of clt to mco.	neutral
@JetBlue my butt hurts.	negative
@USAirways Haha - that will indeed be a great day!	positive
@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings	positive
@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round	positive
@SouthwestAir unveils 4 new routes, including  2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday	neutral
@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error	negative
@united thank you. It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising. Please assist with earlier flts to Cmh?	positive
@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!	negative
@AmericanAir at LAX &amp; just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐	neutral
@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.	neutral
@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do.	neutral
@JetBlue the you above all commercials? Like the legroom one	neutral
@united Your staff, both on deck and in the cabin on UA768 SFO -&gt; BOS were exceptional today. Please tell them well done :)	positive
@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C	positive
@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek	neutral
@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)	positive
@SouthwestAir snapchat, iMessage, instagram......	neutral
@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!	positive
@USAirways call Gate D9 in CLT and get me on this flight	neutral
@USAirways I totally understand the weather. Just frustrated. Thanks!	positive
@USAirways I just got hanged up on trying to get to an agent. Can you help?	negative
@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website &amp; customer service dont want my business. Korea Air it is.	negative
@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763	positive
@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight	negative
@USAirways thank u i wiil write after call  travel agency	neutral
@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!	positive
@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)	positive
“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.” sent	neutral
@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier	positive
@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?	neutral
@SouthwestAir it'd be nice if I could get an answer, even a simple "no" would do; I just want to know. :)	negative
@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!	positive
@AmericanAir the status on my itinerary says on request in red. What's that mean?	neutral
@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!	negative
@AmericanAir can I get a free ticket to Hawaii for being fabulous	neutral
@united I want a hotel room and a whiskey.	neutral
@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.	negative
@SouthwestAir I am in, let's do this!	neutral
@JetBlue thank you 😊 standing in line now!	positive
@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4	neutral
@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit	negative
@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.	positive
@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above &amp; beyond to help me! 👌👌👌	positive
Okay. RT @JetBlue: Our fleet's on fleek. http://t.co/6H5uEZH4cv	neutral
@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.	negative
@JetBlue Hi. How do I claim points on a 1800-flowers order after I purchased? I totally forgot to put in the promo code.	neutral
@VirginAmerica Giants and Virgin America. A match made in heaven.	positive
@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice	negative
@AmericanAir boom. http://t.co/PzGc6Jch7n	neutral
@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J	positive
@SouthwestAir you guys rule. I will DM you. &lt;3 Thank you.	positive
@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.	neutral
@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.	positive
@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI	positive
@united  I will admit, you've been rather good to me over the years. You've still got me hooked. (for now!) Peace.	positive
@USAirways I spent an hour on the phone with them and got no where at all	negative
@USAirways "We can't help you. We don't put people up in hotels when you miss a flight it's against policy."	negative
@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain	negative
@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?	neutral
@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on	negative
@united give her the recognition she deserves!	positive
@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.	positive
@SouthwestAir finally got through. Thanks!	positive
@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic	negative
@united landing in Chicago - saw it once we were already airborne.	neutral
@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!	positive
@USAirways Good morning.	positive
@JetBlue I flew on a flight about 3 months ago. Me and my girlfriend got away with having sex in a restroom. Is it allowed now?	neutral
@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands &amp; I want 2 reschedule same flight but in July	negative
@USAirways yes - tells me the only way to mod plans is to call the 4322 number.	neutral
@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail	negative
@AmericanAir @jaynegelman How,about more@Blacklist too!!	neutral
@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF	positive
@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.	positive
@united thanks! Will you guys be getting the A380s anytime soon?	neutral
@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!	negative
@united your seats are god awful.	negative
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/9bzqZQx8DC	neutral
@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.	negative
@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on "travel size" toiletries	positive
@USAirways it MIGHT have went through. No confirmation. "Please wait" then same form.	negative
Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E	positive
@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink	negative
@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍	positive
@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.	positive
@united Can you explain how it rewards us elite Premiere 1K members?	neutral
@USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8	negative
@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.	positive
@united can you assign seats	neutral
@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.	negative
@united please be good to me this weekend!	neutral
Lol great answer.. “@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.”	neutral
@SouthwestAir @AARP @JimCramer 75yo mom says, "Hire more staff to accommodate your audience" You could learn lots from her. She's off to FL	negative
@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT	neutral
@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!	negative
.@united I took a screenshot and emailed it to myself. Let's DM and figure this out.	neutral
@AmericanAir been on the phone for 47 minutes...said it would be 10...  Any advice?	negative
@USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. "Look, over there to the left!" Actual announcement.	neutral
@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|	negative
@JetBlue flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest	positive
@USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola.	negative
@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?	negative
@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward	positive
@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!	positive
@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!	positive
@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?	negative
@JetBlue @BrandsSayingBae well here we go	positive
@JetBlue @L_Burley11 -- the best!!!	positive
@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons	positive
@united thank you very much for the help. We're do I pick up my bags aspen airport &amp; are they coming in today on flight911	positive
@united my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 &amp; I won't be able to pick her up until tomorrow 😭	negative
@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me	negative
@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot.  Both my flights f'd, Sunday for "sickcrew".  Cancelled Flighted my mechanics flight today.	negative
@SouthwestAir yall still fly in the cold right?	neutral
@united @annricord January 15th.	neutral
“@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU”@tori_leggieri	neutral
@JetBlue you bet:)	positive
@JetBlue You respond to complaints about cultural appropriation with more of it!?  You're  now below Spirit Airlines on my fly list.	negative
@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta	negative
@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.	positive
@united Gate Agent Alavera is amazing	positive
@JetBlue upset with the lack of communication we've received for our "on time" flight 1170 out of MCO	negative
@united is it even legal for you guys to advertise flights that you cant honor??	negative
@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.	neutral
@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!	negative
@VirginAmerica @VirginAtlantic @GMA @AmericanAir  Can You Help #ourprincess in need of some help in #USA  🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer	neutral
@AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe	positive
@SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won &amp; should send a DM but then it was deleted?	neutral
@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations	neutral
@JetBlue pilot: "Don't worry folks there's a backup for the backup for every part of this plane." Thanks guy	positive
@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance	positive
@AmericanAir thank you for the confirmation.	positive
@JetBlue lolol @s_myc88	positive
@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock	positive
Only 14 biz days (18 calendar) to respond to my inquiry @united ?  I hope your standards are universally adopted :-/ #BadCustomerService	negative
@JetBlue thanks for the response - when is the next flight after the 9:48 flight?	positive
@JetBlue My wife was with our dog.  They wouldn't even let her out off the plane.  My daughter was at Newburgh lives close by. So wrong	negative
@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?	negative
@JetBlue can you share where it is coming from?	neutral
@united any chance flight 3745 is being delayed??  nervous about driving to DFW in this weather to drop off my brother	neutral
@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain	negative
@JetBlue  I would go back to Aruba. I flew out of JFK. #bestplanesever #bestflightever	neutral
@united PTY to PIT via IAH	neutral
@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity	negative
@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail	negative
@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.	negative
@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business	positive
@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?	negative
@united I understand why the pilot would get on the plane but why 1st class?  There were 5 empty coach seats near me?  I'm a Premier 1K?	neutral
@SouthwestAir are you kidding me?  I needed help yesterday. I'm now landed and waiting for my connection.  Never will I fly southwest again!	negative
@United is it possible to upfare to P a segment where I have a GPU waitlisted?	neutral
@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours.  Got a call but was hung up on.	negative
@united I send you an urgent message via eservice@united.com.  BG0KWM   Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL	neutral
@USAirways 603 &amp; 2705 DFW to PSP thank you!	positive
@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.	neutral
@united it's amazing really.	positive
@USAirways 3rd connecting flight delayed but still cannot make it &amp; still unable to speak to a real person	negative
@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏	positive
@SouthwestAir I'm following now	neutral
@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc	negative
@VirginAmerica Thanks so much for the awesome support, you guys rock!	positive
@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?	negative
@USAirways That link doesn't work on mobile.	negative
@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.	positive
@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!	neutral
@JetBlue Im just saying change can be amazing, like Miami. 😉	neutral
@JetBlue Counting on your flight 989 to get to DC!	positive
@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon	neutral
@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.	negative
@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS	negative
@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC	neutral
@JetBlue this is lovely!	positive
@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?	neutral
@SouthwestAir boarding passes now compatible with #iPhone #Passbook  http://t.co/1ESmMnIZEk	neutral
@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL  and PHL to Israel?	neutral
@JetBlue weather where?  It's 60 in SFO and flight 834 is still on time to boston.	neutral
@USAirways How do I add my TSA Pre number to an existing reservation?	neutral
@USAirways thanks for nothing	negative
@SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http://t.co/qefKFWZo7d	neutral
@USAirways why cant Sapphire members reach anyone on the phone?	negative
@AmericanAir anything in particular I should ask for.   Will they want me to document my mileage plus status!	neutral
@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!	negative
.@VirginAmerica I heard he has a virgin mobile hotspot ;)	neutral
seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http://t.co/eiGaJyzcW2	neutral
@southwestair #ftw! ✈️ Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https://t.co/mAvIgetbBw	neutral
@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal	positive
@USAirways I will. Thank you for at least tweeting me back:) better than most. 👌	positive
@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards	negative
@SouthwestAir I want one!	positive
@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!	neutral
@AmericanAir although you have no control of the weather, you came through with a great customer service	positive
@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help	negative
@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.	negative
@AmericanAir 77min still on hold to chg award travel #sorrynotsorry	negative
@united SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw	neutral
@JetBlue are you my friend?!	neutral
@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!	positive
@VirginAmerica If only you guys had flights from CMH.	neutral
@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.	negative
@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy	negative
@USAirways I called the BTV desk; they had more information - so it exists.  Your systems don't make it easy for the customer to access it.	negative
@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH	positive
@JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?	neutral
@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP	negative
@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying "we don't do that"	negative
@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk	neutral
@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!	positive
@SouthwestAir arrangements to reimburse me for the rental I had to get?	neutral
@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(	negative
I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference	neutral
@united @annricord Great! Appreciate it😊	positive
@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta	neutral
@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!	positive
@JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?	neutral
@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather.	positive
@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU	positive
@VirginAmerica happy to spend the day together. Let's do this!	positive
@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?	neutral
@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte	negative
@USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us?	negative
@united My post was just more of disappointment.  I'm a frequent United flyer, it was a simple ??.  1 bad apple doesn't spoil the bunch.	neutral
@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH	positive
@SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling	neutral
@SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me &amp; @sammi_jon3s need to know..	neutral
@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41	positive
@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?	negative
@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest	negative
@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2	neutral
@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal	neutral
@USAirways over an hour is unacceptable wait time. thanks for nothing.  Be sure never to fly you again	negative
@VirginAmerica classiq, luv Virgin America. Greetingz	positive
@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!	negative
@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.	positive
@united I appreciate your efforts getting me home!	positive
@SouthwestAir  Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.	neutral
@SouthwestAir question all.  When will I receive my yearly bonus point accumulation? I think it's around now but not sure.  Thanks! :)	neutral
@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!	positive
@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.	negative
@AmericanAir  Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.	negative
@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.	positive
@SouthwestAir That would be great. Thank you! I'll send it over when you follow.	positive
@SouthwestAir I "heart" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.	negative
X____x RT @JetBlue: Our fleet's on fleek. http://t.co/Y39YzDpBvU	neutral
@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.	negative
@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is	neutral
@USAirways of course weather was a joke 43 beats 5 degrees in PHL! ⛄️☀️	neutral
@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.	positive
@united bet you wont honour them, like mine ey	neutral
@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?	negative
@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?	neutral
@united where's the crew for ua748?	neutral
@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!	positive
@united traveling with 3 young kids!! Chose our original flights for a reason.	neutral
@united What does "Cabin Functionality" mean when I'm taking a customer satisfaction survey?	neutral
@JetBlue lord...	neutral
@united download jeokoo the American app for air travelers	neutral
@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo	neutral
@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed	positive
@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.	positive
RT @JetBlue: Our fleet's on fleek. http://t.co/826Pkiq5HI	neutral
@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH	negative
@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!	negative
@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.	negative
@JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat	neutral
@JetBlue what's a good address to send feedback over email?	neutral
@united Do you mean "fortunately"? I don't want my flight to be affected! 😉	neutral
@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help	negative
@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter	positive
@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way	negative
@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas....	negative
@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r	negative
@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) &amp; the FC upgrade. Thx!	positive
@USAirways 25+ min. Hung up. Always awful having to call Reservations there.	negative
@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet	negative
@united I just had an interview how long does it take before you hear back	neutral
@AmericanAir any earlier flights SAP-&gt;Mia &amp; Mia -&gt; New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.	neutral
@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.	negative
@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated.	negative
@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!	neutral
@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!	positive
@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏	positive
@AmericanAir Just got a call from baggage dept. "...still looking for your property". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!	negative
@AmericanAir Thank You! CC: @packermama1	positive
@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up.	negative
@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?	negative
@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2)	negative
@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!	negative
@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. 💙	positive
@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus	positive
@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.	positive
@united Nope, still sitting at the gate!	negative
@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo	positive
@SouthwestAir nice work on the update!	positive
@united you're my early frontrunner for best airline! #oscars2016	positive
@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)	positive
@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?	neutral
@USAirways 5223 out of Gainesville, FL	neutral
@SouthwestAir much respect!	positive
@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone	negative
@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?	neutral
@JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?	neutral
@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!	negative
@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her	positive
@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...	negative
@AmericanAir yes they do http://t.co/wCSAZZQPae	neutral
@united amazing flying over 25,000 miles on #UnitedAirlines &amp; alliance last year; still got jilted out of status! #moneyelsewhere	positive
@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?	neutral
At the airport ready to get this @JetBlue red eye going.... Soooooo sleepy.  #NoPlaceLikeHome #eventhoughits2degreesathome	neutral
@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!	positive
@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1	negative
@USAirways Why can't I check in online for a flight tomorrow am?	negative
@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!	neutral
@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail	negative
@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|	negative
@JetBlue Thanks for the complimentary upgrade to first.  You are the best!	positive
@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊	positive
@united yes, after this awful weather it appears I can get home	neutral
@AmericanAir thanks, I'll look forward to the response.	positive
@SouthwestAir I cannot DM you as you do not follow me.	neutral
@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA	positive
@VirginAmerica missed my flight. How does standby work?	neutral
@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA	negative
@united RTB&gt;IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls	negative
@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU	positive
@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz	neutral
@SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http://t.co/Enh1keUUTd	neutral
@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth	negative
@AmericanAir  A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg	neutral
@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock	positive
@SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons	neutral
@SouthwestAir I sent you my conf number yesterday.	negative
@JetBlue can your people working this contact me, I have a project in the works.	neutral
@VirginAmerica trying to check-in...but looks like your site is down?	negative
@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited	negative
@JetBlue you can 100% confirm that?	neutral
@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change	neutral
@JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open	neutral
@JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks	neutral
@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin	negative
@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.	negative
@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?	neutral
@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!	negative
@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport Lots of info available of #winterops	negative
@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0	positive
@AmericanAir thanks for the update	positive
@JetBlue Hawaii what deals u have for me	neutral
@united even though technically after I land I will be silver?	neutral
@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer	positive
@AmericanAir thank you! My lost item was located at ORD and is being returned to me.	positive
. @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines	negative
@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.	negative
@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.	negative
@JetBlue thanks! I'll do it.	positive
@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany	neutral
Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp	positive
@JetBlue Beatriz and Susan. Gate 4 MCO.	positive
@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane &amp; Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️	positive
@JetBlue I like " Follow @JetBlue "	positive
@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them	neutral
@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.	positive
“@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP” @ClarkHoward #Another #Airlines #Issues	neutral
@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.	negative
@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!	negative
@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.	negative
@united not able to DM you my confirmation number	negative
@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta	negative
@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love	positive
@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic "sorry" email back	negative
@USAirways you have got to be kidding me!  No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?	negative
@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U	positive
@united mine is GJQX6J husband is A587CW (Can't DM for some reason.)	neutral
@united I'm a UA 1k. I think it's @iamtedking who was looking for help	neutral
@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.	negative
@united okay - thanks for your help, JT! I appreciate your time!	positive
I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae	positive
@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital.	positive
@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone	negative
@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough	positive
@united I've got a campus visit in an hour and I'm still wearing the same clothes...	neutral
@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?	negative
@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY	positive
@united This link in your tweet goes to someone's internal email -&gt; http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts	neutral
@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr.	negative
@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject	neutral
@JetBlue Thanks, it's for next weekend though so my guess is it will only go higher.	neutral
@JetBlue 162, SMF to JFK!	positive
@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA &amp; one from US Airways.	neutral
@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO	positive
@SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL	positive
“@AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/tY9C0Gae2o” Lol	neutral
@united I am blown away by stellar #custserv !! Thank you &lt;3 http://t.co/JOrEScfb4x	positive
@SouthwestAir Thanks.	positive
@united so is that two seats avail so far for us.	positive
“@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.” Me and JetBlue are #BFF 🙏	positive
@united you have to follow me in order for me to DM...come on now	negative
@united ua1673 still waiting! Supposed to depart 9:08	negative
@JetBlue you know it!!	neutral
@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!	negative
@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights!	neutral
@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!	positive
@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀	positive
@AmericanAir no worries even though I was talking about seat assignment :)	positive
@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.	positive
@AmericanAir When did they start to sell water @AdmiralsClub ?	neutral
@USAirways Flight # 604. Thanks.	positive
@united is z and d code airfare refundable?	neutral
@AmericanAir upgraded to 1st class. Inquired about red wine.  "Sauvignon blanc &amp; I can't pronounce the other one."  Couldn't describe...	neutral
@SouthwestAir why are the ticketing lines in Las Vegas so unorganized??  Mass craziness. Half of the ticketing stations unmanned.	negative
@JetBlue Can you tell me which days you fly direct BUF - FLL and FLL - BUF?	neutral
Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.	positive
@united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!	positive
“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.  http://t.co/mFMNKmvOTR”RT I look 4ward to that follow back too!	neutral
@united done just now, thanks.	positive
@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, "Fly the Friendly Skies."	positive
@JetBlue going to San Juan!	neutral
@united Do miles earned with Explorer card count toward lifetime miles?	neutral
@SouthwestAir no, thanks. I think we have it straight!	negative
@JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.	neutral
@united patiently drinking and tweeting about my experience	neutral
@AmericanAir travel week, delays, Cancelled Flightlations, "if you want to learn more about the merger press 1", delay my connector in Chicago #deice	neutral
@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49	positive
@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW	neutral
@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e	positive
@USAirways yes travel is complete flight 5095 from CLT to CAK Feb 18	neutral
@SouthwestAir is service to Aruba being permanently discontinued in August?	neutral
@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury	negative
@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.😭	negative
@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv	neutral
@USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2)	neutral
@USAirways yes I did thank you! They did a great job turning the flight in jan !	positive
@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.	negative
@USAirways I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal!	negative
@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.	neutral
@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!	positive
@united at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T	negative
@USAirways how's us 1797 looking today?	neutral
@southwestair Hi, how do I add a flight to my account? Just created it	neutral
@AmericanAir I'll DM you.	neutral
@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL	positive
@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight &amp; insufficient ground crew to handle	negative
@united following	neutral
@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.	positive
@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer	positive
@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!	positive
@SouthwestAir aren't you based in Chicago? Why are you doing a hunt in LA and not your home city????!! Please bring one home	neutral
@united I did not.  That's why I am VERY concerned.	neutral
@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare &amp; rules for this itinerary has changed' again	negative
@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip	negative
@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks	negative
See you in ATL! “@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd”	neutral
.@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!	positive
@united captain "on behalf of the front office, welcome on board.".... Never heard that before. I laughed...hard.  #funnycaptain	positive
@SouthwestAir will the Daytona 500 be available on free TV?	neutral
@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!	negative
@JetBlue If you "follow" me, I will be able to DM you.  Thanks.	positive
@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!	positive
@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own.	negative
@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons	neutral
@united 40 minutes on tarmac now. That's after 9 hour delay.	negative
@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?	neutral
@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)	positive
@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!	positive
@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!	positive
@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏	positive
@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!	positive
@united stellar customer service. You have earned my business by your attention to detail.	positive
@AmericanAir why is it most first class passengers now request the sand which from coach ?	neutral
@AmericanAir great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!	positive
@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.	positive
@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28.  Need to add child to reservation and get costs.  Help!  Thx	neutral
@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.	positive
@USAirways @AmericanAir any help regarding flights out of KPHL would be much appreciated	neutral
@united 8602947, jon at http://t.co/58tuTgli0D, thanks.	neutral
@AmericanAir   Fantastic support by the Twitter team. I appreciate it. Thanks again.	positive
@VirginAmerica will you be making BOS&gt;LAS non stop permanently anytime soon?	neutral
@JetBlue #AfterAll indeed! https://t.co/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair	neutral
@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!	negative
@united man I can't wait to book my ticket now! Thanks JP you're a life sabe	positive
@united no worries, I think it’s under control. (the emails are keeping me informed)	neutral
@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍	positive
@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions &amp; you couldn't care less!....	negative
@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :)	neutral
@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!	positive
@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏	positive
@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡	negative
@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip	neutral
@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!	positive
@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed.	negative
@JetBlue backlog is an hour at most, this is over two!  Unacceptable!!	negative
@united anything yet JJ?	neutral
@JetBlue Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1/2 debit card, 1/2 BillMeLate Flightr? Thanks!	neutral
@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!	neutral
@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.	negative
@SouthwestAir So there were 134 early-bird check-ins, because I was told there were no flythroughs? Good flight, otherwise ~	neutral
@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!	neutral
@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp	neutral
@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!	positive
@SouthwestAir thanks!	positive
@united mechanical issue. Looks like they got it fixed! Thanks for your concern.	positive
@SouthwestAir when are you opening the flights beyond august 7th???	neutral
@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm	negative
@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!	positive
@SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro	neutral
@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price	negative
@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!	positive
@USAirways Thanks for getting back to me. I called that number earlier but no option to leave vm and just rings with busy tone	neutral
@JetBlue thanks. Can you change the music in the boarding gates?	neutral
@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.	negative
@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!	negative
@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.	negative
@SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?	neutral
@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines	positive
.@united call my work and tell them it's your fault I'm Late Flight	negative
@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.	negative
@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔	negative
@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍	positive
@united it was very comfortable, now waiting for our luggage	positive
@united #LAX #sunrise UAL212 LAX-JFK	neutral
@JetBlue I did...#FlyFi worked well and was free aboard this flight	positive
@united perfect! That works! Thank you!	positive
@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks	positive
@united UA1565 IAH -&gt; SJO is delayed by like 1.5 hours. Crazy!	negative
@united not my luggage	negative
@AmericanAir just downloaded the app for iPhone.  Notice drink coupon but nothing is displayed?  Getting ready to fly...	neutral
@SouthwestAir here's a first..both pilot and first officer in galley during flight...	negative
@JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party.	neutral
@USAirways customer service at its finest	positive
@JetBlue sent :-) curious to see what kind of comp we get.	positive
@AmericanAir "Thank you for contacting American. The email address you have written to is an unmonitored account”	neutral
@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?	neutral
@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.	positive
@USAirways Exicted to be flying with y'all soon !!	positive
@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!	positive
@SouthwestAir thankyou :))❤️	positive
@JetBlue update on Flight 462 would be appreciated when you have time, thanks	neutral
@USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!	negative
@JetBlue @NinaDavuluri 😃cool	positive
@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus	negative
@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a "tech stop"?	negative
@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)	positive
.@USAirways Have you just given up?	negative
@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.	positive
@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!	negative
@JetBlue we don't need anybody else!	positive
@USAirways  in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?	negative
@united how much does a ski bag cost to check?  Bag contains 1 pair is skis and one pair of poles	neutral
Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX	positive
@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines	negative
@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https://t.co/KtAWbiUUro	neutral
@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.	positive
@AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations	neutral
@JetBlue that wasn't delayed or cabcelled	neutral
@united I'll be calling tomorrow	neutral
@united not sure why u call it customer care.  Should be customer we don't care	negative
@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper	positive
@USAirways You need to contact me ASAP. #Furious	neutral
@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks.	negative
@JetBlue rocking the Tim McGraw hold music	neutral
@AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff	negative
@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.	negative
@USAirways 8am flight to mco canld &amp; resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?	neutral
@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!	negative
@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening	neutral
@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!	positive
@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70	negative
@VirginAmerica you got cheese pLate Flights too.	neutral
@USAirways and when will one of these agents be available to speak?	negative
@SouthwestAir Awwweesssooomee!	positive
@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event	negative
@united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!	negative
@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗	neutral
@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!	positive
@united stay warm - I will be passing through Chicago next week	positive
@united I just sent to you.	neutral
@united WHy is my KTN not showing on my boarding?  Why is TSA pre-check not applying to my boarding pass?	neutral
@united I'll let you know week after next when I do another coast-coast RT again.	neutral
@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9	neutral
@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed	positive
@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins	negative
@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed	negative
@SouthwestAir How do I enter passport information on an existing reservation before check in?	neutral
@SouthwestAir @SwagglikeBean take me here	neutral
@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?	negative
@SouthwestAir @TomVH just get the RR credit card and get the points of family that way	neutral
@united Thanks.    This one was delayed an hour and a half prior to scheduled departure.	negative
@JetBlue would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http://t.co/mJtK2SFuhG	neutral
@JetBlue if i ask ask the pilot will he tell me the name of our aiecraft	neutral
@USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw	positive
@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down &amp; is more reasonable. Fingers crossed. Cutting it close to my travel dates.	neutral
@USAirways grades for this trip:  Flight timeliness: 👎✈️ Cancelled Flightations: 👎😬 Customer Service: 👎😡 Flight attendants: 😊👏	negative
@USAirways plz plz plz hold 4438 to EYW. The 810 PHL &gt;CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239	negative
@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.	negative
@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.	positive
@JetBlue.  Punta Cana, to enjoy weather n see my wifes family	neutral
@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&amp;switch.	negative
@USAirways got transf. to Dividend Miles...need to change flight.  Grandma just passed, need to change ticket ASAP. Update on wait time?	neutral
@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery	positive
@JetBlue  Apparently not.	negative
@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?	neutral
@SouthwestAir no had to rebook my flight myself and am about to board in bham.	negative
@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me	negative
@VirginAmerica @SSal thanks!	positive
@AmericanAir my flight number is 3M 50	neutral
@united please upload the March on-demand entertainment listing on your website! ✈️	neutral
@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers.	negative
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE	neutral
@JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor	neutral
@virginamerica spruce moose!	neutral
@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight	positive
@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?	negative
@united Yes. Luckily I was there.	neutral
@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol	neutral
STAHP!! 😂😂😭😭😭😭 RT @JetBlue Our fleet's on fleek. http://t.co/BM2unRaOnI	neutral
@USAirways will all flights out of DFW be Cancelled Flightled today?	neutral
@JetBlue he just went above and beyond to be helpful	positive
@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.	negative
@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid	negative
@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy	negative
@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR	negative
@VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund	neutral
@USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!	neutral
@united Lindsay and ??.  Darn.  Terrible memory on my part.  I know they are headed back to IAD and then PIT tonight.	neutral
@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news.	positive
@SouthwestAir please do. Hate having to fly a different airline. You're my fav.	positive
@SouthwestAir DM sent.  Thank you.	positive
@SouthwestAir loved it!	positive
@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!	positive
@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.	negative
@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first.  Will I get stuck in Nashville?	neutral
@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.	positive
@SouthwestAir please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW	positive
@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.	positive
@AmericanAir yes called your UK number on skype…well worth the $.50.  i recommend others do the same.	positive
@JetBlue you're welcome 👍👍👍 http://t.co/67k4N9eQ6E	positive
@AmericanAir yes and I would like a refund.	neutral
@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.	positive
@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200	positive
@USAirways Waiting on my flight right now, thanks!!	positive
@JetBlue my family and I are excited to see you too😊😊	positive
@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei	neutral
@USAirways great, thank you!	positive
@USAirways yes, with Delta!	neutral
@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.	positive
@USAirways so far no call back	negative
@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst	negative
@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).	neutral
@SouthwestAir finally!	positive
@united please get me off this plane #UA57	negative
@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.	positive
@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz	neutral
@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless	negative
@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it	negative
@JetBlue here in Austin I saw the water bottles &amp; snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!	positive
@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious	negative
@SouthwestAir It's all good. Thanks!	positive
@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands.	negative
@united  I'm on standby for my connecting flight. 1st on the list.  NudgeNudge I'm told there are four slots open. Save it for me.  Please.	neutral
@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!	negative
@united Thank you!	positive
@USAirways what is the expected wait time to speak to someone via 800 number?	negative
@JetBlue whose performing at T5	negative
@AmericanAir Connection is US2065	neutral
@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again	positive
@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http://t.co/XGgCNTco8m	positive
@JetBlue Just a thought!	neutral
@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)	positive
@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!	positive
@JetBlue Thanks!  I made it 😃	positive
@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.	positive
@JetBlue okay. The new screens are laptop-large &amp; real nice &amp; the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.	positive
@SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!	positive
@united thank you! Excited to be working with you guys!	positive
@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN	negative
@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.	positive
@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!	negative
@JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http://t.co/GqP69g9ZGW	neutral
@AmericanAir ok thank you!	positive
@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, &amp; I remain a LOYAL SW customer!	positive
@united FAIL set to song. http://t.co/Axpn28xiQB "United Breaks Guitars" &lt; LMAO!	neutral
@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?	negative
@SouthwestAir I need updates on my flights 464 &amp; 3574. I have been on hold for over 2 hours.	negative
@USAirways this has been my WORST flying experience with you guys, you need to do better	negative
@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting	negative
@JetBlue OK, thank you.	positive
@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!	positive
@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!	positive
@USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.	neutral
@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)	positive
@AmericanAir Hey AA - can you help with an itinerary for a plat custy?  Stuck in PVR and phones aren't working	negative
@SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23	neutral
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY	neutral
@USAirways will do. Hoping for a voucher for a future flight #Optimistic	positive
@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?	negative
@united As it always is. Helps to communicate to customers.	negative
@USAirways ...was Cancelled Flightled and now I need to locate my baggage	negative
@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.	negative
@USAirways Thank you!	positive
Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent	neutral
@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?	positive
@SouthwestAir Can you please follow so I can DM? Thx!	neutral
@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.	positive
@united If you follow me I will DM you my phone # which you can call.	negative
@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!	positive
.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines	negative
@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.	positive
@USAirways Is there a phone line to call into that isn't being affected by "bad weather"? Trying to book a vacation, here... 👀	neutral
@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.	negative
@USAirways can I get a beer please. Flight #1715	neutral
@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis	negative
@JetBlue thanks so much for your condolences and quick response. It is very much appreciated	positive
@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp	negative
@JetBlue is it your standard protocol to call security onto a plane for a crying baby?	negative
@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain	negative
@USAirways @AmericanAir can someone help me with some travel issues today?	neutral
@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn	negative
“@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘	positive
@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.	negative
😐 “@JetBlue: Our fleet's on fleek. http://t.co/QavvlAXLkl”	neutral
@VirginAmerica I just did, how can I DM? Do u have to also add me?	neutral
@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?	negative
@SouthwestAir Awesome!!! Sending now.	positive
@SouthwestAir okay just signed up!	neutral
@JetBlue why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!	positive
@JetBlue hi guys, do you have a general enquires email address please? Thanks David.	neutral
@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.	neutral
@USAirways @DRVRugby  team is back home but luggage all wet and partly damaged - Not happy! #blizzard	negative
@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting "We are not able to sign you in" msg.	negative
@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough	negative
@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways	negative
@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.	positive
@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg?  What if I travel with 2 friends?	neutral
@AmericanAir Do we get a class discount on your wifi? I will be flying your airlines at approx. 4 Am?	neutral
@VirginAmerica On all your flights?	neutral
@USAirways any chance of a travel advisory or DCA this weekend?	neutral
@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?	neutral
@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name &amp; agent ID.	negative
@JetBlue Start including PTO in your getaway packages and I'm all in	positive
@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know	positive
@united flt 4567 has had two more updates in the last 3 minutes.	neutral
@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom	positive
@SouthwestAir I saw ppl were winning tickets still, how do we win some?	neutral
Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.	positive
@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.	positive
@USAirways thank you for the apology	neutral
@JetBlue ok should I start looking into other flights?	neutral
@SouthwestAir just did last night. Thanks for following up. :)	positive
@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?	negative
@SouthwestAir you're the best	positive
@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass	negative
@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks	neutral
@united or frontier ... http://t.co/n8WiNFu6C5	neutral
@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos.	positive
@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke	negative
@USAirways Reservation agent on the phone did a great job.	positive
@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass	positive
@SouthwestAir Just sent you a DM with the details.	neutral
@united do you have an e-mail address I can write my account to? Might be less likely to disappear	neutral
@united two years old.  Birthdate 11/13/2012	neutral
@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)	positive
@SouthwestAir has some of the best airfare prices! Gotta LUV them :)	positive
@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou	negative
@united did I mention one bag is an infant car seat &amp; we've been stuck with yr poor replacement on icy mtn roads	negative
@AmericanAir What are Preferred Seats?	neutral
@SouthwestAir I love my Companion Pass (qualified 4th year).  #HollyMais	positive
@JetBlue can I get some more leg room tonight B6 304	neutral
@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.	negative
@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!	positive
@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW	positive
@JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??	positive
@JetBlue Awww man...but I need to buy this ticket today and be home the 1st of March  Where do I go for this...or can you assist me ?	neutral
I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB	positive
@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!	positive
@AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info?	neutral
@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523	negative
@united thank YOU for your kindness. Your agents went above &amp; beyond to get my stranded family home.	positive
@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.	positive
@united DM sent. Thanks so much for the strong customer service!!	positive
@united was never given one	neutral
@SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo	neutral
@AmericanAir Am I upgraded on my next flight?	neutral
@SouthwestAir... I love you. Air travel doesn't get easier.	positive
@SouthwestAir discount for three delays?	negative
@united There is only one club at LAX  - in terminal 7 across from gate 71	neutral
@USAirways that is the most useless tweet I've ever seen out of you.	negative
@AmericanAir @contactcej thanks!	positive
@AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!	negative
@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!	positive
@JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :/ would rather change it now then Late Flightr.	neutral
@USAirways I am following you now	neutral
@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.	positive
@SouthwestAir yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons	positive
@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊	positive
@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !	positive
@united $55 cab ride to dfw from love got me my bag. Reimburse?	negative
@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow.  Can you help with rebook?	neutral
@AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!	positive
@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :)	positive
@united -today the staff @ MSP took customer service to a new level. My father passed away last night &amp; you helped me get home today! Thanks	positive
@AmericanAir she was rude, unprofessional,  not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!	negative
@SouthwestAir just got mine..now where to go??	positive
@AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow	neutral
@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.	negative
@americanair Help!  I need to speak to a live agent before I lose my online reservation being held.	negative
@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.	positive
@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!	negative
@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!	positive
@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!	positive
@VirginAmerica is that #thestarter??😁	neutral
@CatfoodBeerGlue you'll enjoy this.   “@JetBlue: Our fleet's on fleek. http://t.co/2thC9RKURT”	neutral
@VirginAmerica I &lt;3 Flying VA But Life happens and I am trying to #change my trip JPERHI  Can you help.VA home page will not let me ?	neutral
@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)	positive
@JetBlue I have an email that says I have to sign on to the travel bank?  How do I that?	neutral
@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.	negative
@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.	positive
@united Great, thank you!! I'll send it now.	neutral
I ❤️ flying @VirginAmerica. ☺️👍	positive
@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs &amp; i missed my connectin flight. PJ's I TELL U! #NYFW	negative
@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport &amp; got to speak to someone things got fixed very quick.	positive
@JetBlue you found my camera!  Thank you!  You rock!	positive
@USAirways 4 great flights with no delays! Thank you!	positive
@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!	neutral
@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable	positive
@AmericanAir mission accomplished today, Thank you!	positive
@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!	negative
@AmericanAir have your experts seen this? this is right at RDU airport. http://t.co/mPliO6DYgn	neutral
@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures	positive
@united like continental's chicken feat fairs	neutral
@VirginAmerica Your planes are really pretty. Just thought u should know that. :)	positive
@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz	positive
@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?	negative
@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.	positive
@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives &amp; a comfortable flying experience	positive
@USAirways They were breathing very heavily. but were super helpful. Thank you.	positive
@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly	negative
@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?	negative
@VirginAmerica Thank you!!	positive
@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!	neutral
@SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me &amp; my best friend are hoping to win. thanks!	neutral
@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!	positive
@united it was credit from my last trip that never came in the mail!	negative
@SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled	neutral
.@SouthwestAir Well, we all need something to aim for.	neutral
@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days &amp; $1000cost- we'll do the very least we can to accommodate you!	neutral
@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?	positive
@united No, I do not. I was only given a Flight Booking Problems reference number.	neutral
@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.	neutral
@USAirways Thank you	positive
@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue	positive
@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs	negative
@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.	positive
@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.	negative
@SouthwestAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P	neutral
@USAirways please explain, I have plenty of time since I'm STRANDED!!	negative
@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!	negative
@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?	neutral
.@SouthwestAir Thx for the follow up. Just sent DM	positive
@SouthwestAir I tried again with your in-flight wifi #fail	negative
@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?	negative
@JetBlue check DM please :)	neutral
@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!	positive
@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!	positive
@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch &amp; a beverage. Easy cheesy	positive
@JetBlue thank you #loyalmosaicmember	positive
@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!	positive
@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best	negative
@USAirways @AmericanAir are u paying incedentals? #noworstairline	neutral
@SouthwestAir how can customers get in touch with you internationally from Mexico for lost baggage	neutral
@united all goods, I'll call tomorrow, thanks.	positive
@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!	positive
@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely	positive
@JetBlue thanks for listening. Doesn't mean I don't appreciate you!	positive
@united you realize you've said this already. At least last time you asked if I needed "help"	negative
@USAirways ur "response" was: my "inconvenience was of no matter." U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair	negative
@JetBlue  I'm game if you're buying!!  ;)	neutral
@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...	negative
@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!	positive
@AmericanAir just hoping/praying for a safe flight. They've had to stop and de-ice our plane yet again😞	neutral
@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.	positive
@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline	negative
@united I have and been denied! I called and got hung up on. Did speaks with manager on second call	negative
@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board	negative
@JetBlue Ricoh Smith at BOS provided oust and service	neutral
@JetBlue Thank you Alicia!  #ExceptionalService	positive
@americanair One question.. my wife didn't get the bonus. Should I call about it today?	neutral
@USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT?	negative
@VirginAmerica Very nicely done. 👏	positive
@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online	negative
@AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??	neutral
@USAirways just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?	negative
@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?	neutral
@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded &amp; how can you not love #FlyFi… http://t.co/NY6CS7jRuV	positive
@JetBlue's CEO battles to appease passengers and Wall Street - Lake Wylie #Pilot http://t.co/jgor0vdI3S	neutral
@united Pay for my hotel.... I'm a broke student #help	negative
@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!	positive
.@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.	negative
@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up	negative
@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler	positive
@USAirways ok. Thank you	positive
@SouthwestAir how much is ur wifi fam	neutral
@SouthwestAir shhhh i don't want something else to steal our deal😉	positive
@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.	negative
@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!	neutral
@SouthwestAir luv my companion pass!	positive
@united really needs to start upgrading their planes. No TVs &amp; then the "inflight wifi" is currently unavailable #UnitedAirlines	negative
@united if I miss the #Oscars I'll never fly united again	negative
@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?	positive
@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas "This feature is currently unavailable" appears ?	neutral
@united Did you find out where it is? Thanks	neutral
@united we showed up to our flight several hours early. Tried to call &amp; was on hold 15 min b/f call disconnected.	negative
@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix	neutral
@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)	positive
“@JetBlue: Our fleet's on fleek. http://t.co/2UaICFJRmS” no way	neutral
@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE	neutral
@JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha	neutral
@united what happened to flight status map? It was so cool..	neutral
@VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys	positive
@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons	positive
@USAirways ordered a Scotch &amp; water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????	negative
@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?	neutral
@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection	negative
@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards	negative
@SouthwestAir I keep getting disconnected after choosing the option "unused travel funds" on your automated customer service line! SOS	negative
@united Yes, they did. Must have fixed the broken ramp. Thanks!	positive
@united thanks, keep up the good work	positive
@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.	negative
@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..	negative
@USAirways Thanks for the information!	positive
@SouthwestAir may I have my Companion pass please.	neutral
@united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please	neutral
@JetBlue on the plane now!  Hopefully no longer at the mercy of the playlist!  Thanks!	positive
@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.	negative
@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?	neutral
@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that...	negative
@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines	negative
@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!	negative
@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk	positive
@united what incentive do I have to give you another chance?	negative
@USAirways it would be nice to just pull up to the gate. Still sitting here	negative
@united DM does not work what do I do?	neutral
@USAirways @shivadelrahim what about upgrades?	neutral
@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the "rock" version)	positive
@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.	negative
@united Donna and Juan still the best in the United Club_ too bad UAL does not get it	negative
@SouthwestAir thank u for not leaving me  @me nice job running thru the airport to catch your connecting flight	positive
@united sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant	neutral
@united ooh thanks!	positive
@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.	positive
@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international	negative
@united hi -- @united was. Thank you!	neutral
@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do?	neutral
@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.	positive
“@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2” Jet Blizzue in the hizouse.	positive
@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler	negative
@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.	negative
@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)	positive
@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u &amp; this is how u treat ur customers?	negative
@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef	positive
@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons	positive
@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv	negative
@USAirways just realized my @AmericanAir advantage number wasn't used for my flight.  How do I get my ff miles?	neutral
@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons	positive
@USAirways great but that still does not help me..	negative
@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee	negative
@united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz	neutral
@VirginAmerica I see what you did there ;)	positive
@AmericanAir thanks for getting back to me. But I will find other airlines in the future.	negative
@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue	positive
@SouthwestAir  I am following you now.	neutral
@USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF	negative
@AmericanAir You didn't call, did you. Try it, and then you'll understand.  It's not possible to reach an agent,I don't know what else to do	negative
@SouthwestAir your wifi is angering me with its slowness	negative
@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.	negative
@united I think DM would be better	negative
@united yes I've boarded this way many times &amp; have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way	neutral
@united yall should probably work on that.	neutral
.@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt &amp; helpful response! Cheers to less snow in everyone's future	positive
@united finally got through and they were very helpful. Appreciate it!	positive
@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.	neutral
@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.	negative
@JetBlue why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8	negative
@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.	positive
@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)	neutral
@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??	negative
@SouthwestAir thank you. Please follow and I will send.	neutral
@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.	neutral
@SouthwestAir Thank you for your time!	positive
@JetBlue over 2 hour delay going from NYC to Denver! Come on man!	negative
@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.	positive
@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us	negative
@JetBlue who is he I must send a note!!! Too good for words!	positive
@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.	negative
@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper.	negative
@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.	positive
@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.	negative
@SouthwestAir It was the usually excellent SWA flight!	positive
@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR	positive
@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out	negative
@united @staralliance how can I book reward travel in August?? Everything is blacked out.	negative
@AmericanAir Weather was not involved.	negative
@JetBlue Thanks for the FB. message telling me I will have to wait between 1-3 days.  I'm waiting.	neutral
@JetBlue big shoutout to the crews on 2017 Bos&gt;jfk &amp; 486 jfk&gt;roc, &amp; gate crews at c19 Bos &amp; 6 jfk. Long day of delays made better by them!	positive
@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114	neutral
@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...	negative
@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue	positive
@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe	neutral
@JetBlue the fact that #ChrisHasMadeUsBLUSH isn't trending is how you know I'm loyal ;)	neutral
@SouthwestAir got it.  Next time I will know about paying extra to make the A Line.	neutral
@USAirways if I have Dividend Miles credit card &amp; I used it to book my flight is one bag free?	neutral
@SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze	neutral
@AmericanAir it was 639	neutral
@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!	negative
@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup	negative
@AmericanAir @Nashinmypants lmao this is so funny	neutral
@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you	negative
@AmericanAir Always enjoy my time. Now on the plane to DFW!	positive
@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!	positive
@united Hubby made it by the skin of his teeth!   :)	positive
@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!	positive
@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES	positive
@JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive.	neutral
@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion.	positive
@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems	negative
@JetBlue traveling w/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions	neutral
@united need to add service dog to my itinerary for tomorrow	neutral
@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!	positive
@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD	negative
First base already? I like your style @JetBlue	positive
@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?	negative
@JetBlue just leave certain things to the kids.	neutral
@AmericanAir  Yes I do bit you don't follow me so I can't DM you	neutral
@VirginAmerica any plans to start flying direct from DAL to LAS?	neutral
@united my plane sounds like  a DJ  scratching is this normal? If so, will this eventually be a new entertainment fee.	negative
@SouthwestAir had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1	neutral
@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday	positive
@AmericanAir Absolutely!	positive
@united are there any upgrades avail to get us all on the same flight	neutral
@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.	negative
@AmericanAir Thanks for the quick response - it's appreciated!	positive
@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead	negative
@AmericanAir so whats the hold up on flight 4302?	neutral
@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a	positive
@USAirways how do I get a hold of customer service? I've called multiple times &amp; have been on hold for 30+ mins only to have to hang up	negative
@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.	positive
@SouthwestAir Dang, if only practice was an hour Late Flightr today...	neutral
@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!	negative
@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap	negative
@USAirways it's vegas baby who doesn't have a good time in vegas lol	neutral
@JetBlue good to know, thanks so much!	positive
@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks	positive
@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket	positive
@SouthwestAir Are there any current promotions/codes for Nashville-Denver? Thank you!	neutral
@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet.	negative
@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!	positive
@USAirways absolutely	neutral
@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO	neutral
@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule	negative
@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.	negative
@VirginAmerica I need a receipt for a flight change. Can you send one?	neutral
@USAirways Can you help with a seat assignment?  5 people flight 694, PHX to HNL, seats are split up.  Anything you can do will be great.	neutral
.@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th.  Thanks.	neutral
@united thnx!	positive
@SouthwestAir sign me up!	positive
@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination.	neutral
@united I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap	neutral
@AmericanAir excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!	positive
@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??	negative
@AmericanAir We all did! Skipper's walk-around too :(	negative
@AmericanAir 8:30 departure?  Sure. Is there a catering strike at JFK?  @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o	neutral
@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta	negative
@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.	positive
@united Done and done	neutral
@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up.	negative
@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.	positive
@JetBlue Stop trying to make #fleek happen! #PointsMe	neutral
@united Thanks! Just DMed HN.	positive
............. RT @JetBlue: Our fleet's on fleek. http://t.co/X7iLzqdwe2	neutral
@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.	negative
@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though.	positive
Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”	neutral
@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous &amp; so much to do there.🌴	positive
@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip.  Ty	neutral
@JetBlue w/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?	neutral
@VirginAmerica wifi AND better seating.	positive
@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.	negative
@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t.	negative
@SouthwestAir thank you, will do	positive
@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK	negative
@AmericanAir not in any way that I am happy with or find acceptable.   If I could speak to a human maybe that would happen	negative
“@JetBlue: Our fleet's on fleek. http://t.co/RLWBJ80mA5” r u serious	neutral
@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG	neutral
@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service	positive
@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.	positive
@USAirways I was told there is no record of my refund.  Can someone please help me. This has been a long day	negative
@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!	positive
@USAirways come scoop	neutral
@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.	negative
@SouthwestAir CEO Gary Kelly, "We are America's most loved and most flown airline!" #SouthwestRally #BWI #bestemployees #swaculture #swapic	positive
@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles	neutral
@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue	positive
@AmericanAir What happens when you combine Top Chef &amp; the beauty of San Miguel de Allende. My Late Flightst food blog.  http://t.co/7t1rDRCRe6	neutral
@USAirways now you just hang up on me. I’m starting to think this is personal!	negative
@AmericanAir Oh they seem  to have reappeared now lol	neutral
@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!	neutral
@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!	positive
@JetBlue woof.	neutral
@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years	negative
@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.	negative
@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ	positive
@AmericanAir I DM'd you	negative
“@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this	positive
@united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?	neutral
@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.	negative
@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?	negative
@JetBlue Success! Good work JetBlue team	positive
.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.	negative
@JetBlue Using JetBlue miles?	neutral
@united How many 787s do you currently operate and what other aircraft do you operate?	neutral
@AmericanAir No worries. Don't blame you for weather.	neutral
.@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.	negative
@SouthwestAir y'all the real MVP with these prices...	positive
@united I did. they told us the wrong carousel number.	neutral
@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all	positive
@JetBlue Awww thank you B6! Glad to hear it!  Made my day! &amp; one last question do you have any idea what tail is operating flt 606 2maro? :)	positive
@united thanks for making sure they hear the message!	positive
@SouthwestAir I am just wondering when are you going to open up fares for November?	neutral
@AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?	neutral
@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent	negative
@AmericanAir Thank you for the response. Much appreciated!	positive
@AmericanAir My father loved working for you as well as PanAm	positive
@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!	negative
@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting	positive
@VirginAmerica Is flight 0769 out of LGA to DFW on time?	neutral
@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired	positive
@SouthwestAir will you please work out a contract with @triflight to offer service there..	neutral
@AmericanAir thanks to your attendant on flight for advising connect flight held.  Ran with kids and flight departed. Poor service at Miami	negative
@SouthwestAir nice touch on the passbook integration!	positive
@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care	negative
@united Great! I'm ready to go home.	positive
@united thank you for the help!!	positive
@USAirways so what is the  difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee?	neutral
@united the new seats on the Canadaair regional jets just plain suck.	negative
@united can you get a gate for UA4727?  Turrible.	negative
@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form.  You guys are the best :)	negative
@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... 😜	positive
@SouthwestAir F5R3ZZ	neutral
@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!	positive
Thank you, @AmericanAir! Much appreciated.	positive
@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃	neutral
@JetBlue Flight 1133 (N353JB) "Blue La La" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu	neutral
@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.	positive
@sarahpompei don't bother wasting your time!  @USAirways will send u a form letter &amp; let u choose a gift certificate. #worstcustomerservice	negative
@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.	positive
@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe	negative
@AmericanAir no standby line update online or on app either is troubling	negative
Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG	positive
@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)	positive
@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao	neutral
@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!	positive
@JetBlue Change in the Air for Travelers, Investors - @BloombergNews http://t.co/6redD3vC73	neutral
@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY	positive
@SouthwestAir heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall	neutral
“@JetBlue: Our fleet's on fleek. http://t.co/cRFrwpc1Sx”😂😂😂	neutral
@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.	neutral
@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!	positive
@united Can you transfer my bags too?	negative
@SouthwestAir Customer Centricity is knowing people #ANAMarketers	positive
@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled.	negative
@JetBlue Maybe I'll just go to Cleveland instead.	neutral
@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649	negative
@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.	positive
@USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you	neutral
@AmericanAir Any way that we could look at other options for today?	neutral
@JetBlue or she ;)	neutral
@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv	negative
@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.	negative
@JetBlue is it true there's a new A320 livery and a new website...?!	neutral
“@JetBlue: Our fleet's on fleek. http://t.co/pr3OeBC2N2” lol wut?	neutral
@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues	negative
@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou	positive
@united I just want to contact someone with a question &amp; not be put on hold for 5 minutes in order to be hung up on or sent to the pet line	negative
@AmericanAir thank you!	positive
@SouthwestAir i like to see if i can change flight plz help thx	neutral
@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer	neutral
@SouthwestAir Awesome - thanks!	positive
@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..	neutral
@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!	positive
@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀	positive
@AmericanAir 4369. about 4 flights all using same gate w/buses to the planes.  Awful boarding process. Hour and a half Late Flight	negative
@AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun	negative
@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault  #waive$200fee #ripoff #poorcustomerservice	negative
@JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv	positive
@united well it IS John Hughes' birthday. But I will stick w the plane &amp; hold off on trains &amp; automobiles. Gate workers are doing well.	positive
@USAirways please have your people hold flight 599 from Phoenix to San Jose.  We pulling up to the gate! Scheduled to depart at 5:40	neutral
@AmericanAir  so far all I am getting is "maybe your bag will come today. We don't know." Website says "status unknown"- can you help?	negative
@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still "on time" http://t.co/k0MHZrJF6e	negative
@JetBlue i love this song &lt;3 thanks @JetBlue	positive
@AmericanAir on plane for JFK-&gt;SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?	negative
@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??	neutral
“@JetBlue: Our fleet's on fleek. http://t.co/t2qBGAMfpc” this happened	neutral
@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!	positive
@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat?  WTF.	negative
@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year???  Help me fix please.	negative
@united hey, I missed my outbound flight - can I still use my return ticket?	neutral
@united Club in Denver is dope 👌	positive
@SouthwestAir MCO-&gt;DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.	negative
@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.	positive
@USAirways Thank you!!! On our way to get her bag now - thanks to having that number 😊	positive
@JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...	neutral
“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏	positive
@SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ♥️🙏	neutral
@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend &amp; I have been @Imaginedragons fans since 2009. They are awesome!	neutral
@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA.	negative
@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!	positive
@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error	negative
@JetBlue If you have well-priced flights to #Oahu - we could be best friends. @vincenzolandino	neutral
@SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight.	neutral
@AmericanAir I just DMed you	neutral
@USAirways made it!!! Send Bloody Mary's to row 27!!!	positive
@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?	neutral
@JetBlue currently dancing in the terminal. love Stevie!	positive
@united I know that. Thanks for the standard reply.	negative
“@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl”😂	neutral
@JetBlue That's great! Thank you.	positive
@united Thank you! You need to follow back tho otherwise I can't DM you. X	positive
@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service	positive
@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!	positive
@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.	negative
@SouthwestAir  I will dm you now	neutral
@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet	negative
@AmericanAir 740pm wheels up to be exact.  I'm sending a DM.	neutral
@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?	neutral
@SouthwestAir is really gonna hear my mouth about this bag situation.	negative
@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho.	positive
@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.	negative
@united the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly	negative
@JetBlue are you ever looking for interns ?	neutral
@USAirways is there a phone number or email address to customer service?	neutral
@SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???	neutral
@united If you consider 50 mins for bags @ 10:00pm on a Sunday night "as fast as they can", you should reconsider what you think that means.	negative
@united I was. But I have given up.	negative
@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh	negative
@SouthwestAir it is working on a different device, though. Any help is appreciated.	neutral
@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService	negative
@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.	negative
@united Great, thank you!	positive
@AmericanAir is DFW accepting any arrivals or departures today?	neutral
@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍	negative
@USAirways is a DM possible if you aren't following me?	neutral
@JetBlue thx, social media person!	positive
.@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.	negative
@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.	negative
@SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight	neutral
@united of course I need help.  I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.	negative
@JetBlue so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor	neutral
@USAirways "Airport snow removal method #22..." Keep up the good work folks, this is where Cessna's become 747's! http://t.co/0JJT4X3YxG	neutral
@VirginAmerica that doesn't look to fat to me! It looks yummy!	positive
@united Are the current on board food menus available anywhere online?	neutral
@united Looking forward to flying with you guys as well !!	positive
@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?	negative
@SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won 😭🙏	neutral
@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!	positive
@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system.  #AmericanAirlines	negative
*On the brink of bankruptcy. “@JetBlue: Our fleet's on fleek. http://t.co/01ldxn3QqQ”	neutral
@JetBlue any idea when November-December 2015 travel opens up?	neutral
@united I will but right now I'm to angry	negative
@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to "sick pilot". no compensation. They Do. Not. Care.	negative
@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless &amp; free.	positive
@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.	positive
@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!	negative
@united I have 8 flights with you in the next two weeks :) let's make some good memories!	positive
@AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!	positive
@united Cancelled Flights your flight then sends you an email saying "think about your next flight..." #customer #outrage http://t.co/KkwiwI97A4	negative
@JetBlue Thanks! I just sent a few DMs.	neutral
@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!	positive
@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?	neutral
@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭	positive
@JetBlue really caring??	neutral
@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)	positive
@SouthwestAir thanks!! We will see what happens!!	positive
@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!	positive
“@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow	positive
@united tremendous. What would you recommend?	neutral
@united received my bag. I appreciate taking care of the matter and following up!	positive
@JetBlue messaged you, thanks	positive
BY THE GRACE OF GOD, I MADE IT! “@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.”	positive
@JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha	neutral
@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail.	negative
@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India. #Mumbai #Surat #NaviMumbai	positive
@AmericanAir I thought all those planes were retired? #MD80	neutral
@JetBlue my phone number when you have any news for me is (631)891-5722	neutral
@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees	neutral
@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!	neutral
@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?	negative
@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt	negative
@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG	positive
@united 1632 was phenomenal frm gate (SEA) to gate (IAD)	positive
@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx	positive
@USAirways of course! "Yeah, travel has gotten harder. Ask other passengers if they will switch" it's not the fact, it's the attitude!	negative
@USAirways thx 4 replying. After trying 2 get thru many times, &amp; v-mail or people hanging up on, us we talked 2 tech...cont'd	positive
@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?	negative
“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!	positive
@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.	negative
@united on final. Pls don't let my connection leave!!! Conf# NPBHD0 http://t.co/eWXwXiDTfX	neutral
@united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.	neutral
@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!	positive
@united I guess that's too much ask, huh?	neutral
@united Thx, just DM'd. Conf #'s MQXC64 &amp; MPWNC2. Any help appreciated	positive
@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx	negative
@United are you able to see if there are seats open on another flight??	neutral
@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks	positive
@AmericanAir Please follow me.	neutral
@AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??	neutral
@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?	neutral
@JetBlue @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5	positive
@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.	positive
@united Sure did! Only waited about 15min. Yay!	positive
@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?	negative
@AmericanAir  I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?	positive
@SouthwestAir is having a sale! I'm delighted!	positive
@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW	negative
@SouthwestAir #Vegas I was there 5 days ago. Miss the  Warm Weather	neutral
@VirginAmerica @ladygaga @carrieunderwood All were entertaining	neutral
@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?	negative
@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM	positive
@AmericanAir record number is BPDFPP.	neutral
@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove  #whybeAAFF?	negative
@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it.	negative
@united thank you! Good service, safe flight... 1/2 way home!	positive
@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?	neutral
@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm	positive
.@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.	positive
@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat	positive
@united has terrible customer service &amp; doesn't feel the need to notify its customers when their flights are delayed	negative
@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck	negative
@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?	negative
Happy for SFO, but hopefully you'll add PDX soon “@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!”	neutral
@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse	positive
@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would	negative
@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj	positive
@AmericanAir I have a couple questions for you, if you’re available for PM?	neutral
@JetBlue - I will for sure. But my TSA-Pre works with other airlines. Why is Jetblue different?	neutral
@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223	positive
@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?	negative
@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?	positive
@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever	negative
@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared	negative
@JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?	neutral
.@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.	negative
@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.	negative
@USAirways  I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl	neutral
@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful.	negative
@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me.	negative
@united if you lost my belongings then BE HONEST!	negative
@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.	positive
@USAirways My flight was delayed and rerouted, and not so much as a "sorry for your inconvenience" from the check-in agent? #notimpressed	negative
@USAirways please help on hold 3 hours can't change flights I'm stuck here	negative
@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ	positive
@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!	positive
@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one	negative
@united is there another airport closer to Calgary we can fly out of tomorrow.	neutral
@SouthwestAir Congratulations!	positive
@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure/relief you were.	positive
@SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !	neutral
@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek	negative
@united Thank you. Any help is appreciated.	positive
@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using.  http://t.co/3fq3XElbOn	neutral
@SouthwestAir my flight continues through to Vegas after my stop. Don't be upset if a stowaway.	neutral
@SouthwestAir when are you starting routes to #Hawaii and #Canada?	neutral
@VirginAmerica I don’t use Passbook =/ I still love you though &lt;3 :) I’ll just use my email in the future.	positive
@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.	positive
@USAirways Mobile boarding pass email.	neutral
@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!	positive
@USAirways Nice try.  Doesn't apply to Philly.	neutral
@united i got it at the gate, thanks for checking!	positive
@USAirways  This is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb	negative
@USAirways that is certainly not the impression she's under.	neutral
@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?	neutral
@united Yesterday, I'm sorted now.	neutral
@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8" surfboard between JFK and BQN airports.	negative
@united ok thx!	positive
@united Surprised to go from 1K last year to nothing this year. What happened to the "soft landing" policy of no more than 1 level?	neutral
@JetBlue Definitely! Lots of announcements and the app is great.	positive
@USAirways thanks for being so bad you make a two day train trip look appealing!!	negative
@united be  "Chicago's hometown airline" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise	positive
@AmericanAir good morning, please let me know if I will be able to get those luggage tags.   Tx!	neutral
@united the child is two years old	neutral
@united you are terrible.	negative
@AmericanAir it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!	negative
@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_	positive
@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.	positive
@SouthwestAir thanks!!	neutral
@USAirways IT HAS BEEN FOUND THANK YOU	positive
@SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays	positive
@AmericanAir and then wanted to change it to BA for Avios.	neutral
@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime	positive
@AmericanAir Will it be this year, do you think?	negative
@AmericanAir THANK YOU!!! 👍👍👍👍👍	positive
@united free booze for the Bach party would make it better!  ORD--&gt;MSY #Delayed #Again   We will enjoy either way.  Thanks!	positive
@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.	neutral
@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.	positive
@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day	negative
Lol, k. “@JetBlue: Our fleet's on fleek. http://t.co/IUX94Rgc83”	neutral
@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.	negative
Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..	negative
@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!	negative
@JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?	neutral
@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you	positive
@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain	negative
Welp. “@JetBlue: Our fleet's on fleek. http://t.co/kwUEk1uKbC”	neutral
@united So far so good. Just stepped down in Denver. Next Stop Portland!	positive
@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?	negative
@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving	negative
@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location	negative
@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.	negative
@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)	positive
@united sent	neutral
@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them	neutral
@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!	negative
@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?	neutral
@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(	negative
@USAirways i hope i get the opportunity to join the team with this job opening!	positive
@united A day Late Flightr, one delayed &amp; one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.	negative
@USAirways Seriously??? I have shared my concerns four times already, to NO avail!  Geeeeezzzzz! #frustrated flyer	negative
@VirginAmerica I'd love to know what your policy is for damaged luggage.	neutral
@AmericanAir Thank you for the response, we got it resolved at the counter.	positive
@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!	negative
@AmericanAir Do you happen to know if that plane will be repainted, or fly "off into the sunset?"	neutral
@USAirways ANSWER THE BLOODY PHONE!	negative
@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!	positive
@AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight	neutral
@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!	positive
“@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” &gt; Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks	positive
@JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?	neutral
@JetBlue I love you	positive
@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare	positive
@SouthwestAir Awesome. Thanks! You guys rock!	positive
@united you are one great airline ❤️	positive
@SouthwestAir Yes I can. But you guys should get your act together.	negative
@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!	neutral
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac	neutral
@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!	negative
@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS	positive
@JetBlue thank you! I'm excited to fly with you for the first time.	positive
@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.	negative
@JetBlue do you do any discounts for volunteer firefighters?	neutral
@JetBlue also. Emergency exit seats. 6'2" and that's a huge win.	positive
@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?	neutral
@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.	negative
Why doesn't @AmericanAir allow for conversations between upset customers and their customer service?  #worstcustomerserviceever	negative
@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again &amp; on 43rd min.	negative
@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD	negative
@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency &amp; vacation saved!!!	positive
@USAirways fuck you.	negative
@united flt 912. Capt Herman is amazing! Came out before flight to play "ask the captain anything." Wonderful ambassador to the airline!!	positive
@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.	negative
@AmericanAir really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS	negative
@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one	negative
@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks	negative
@AmericanAir thanks for keeping us safe	positive
@united might possibly have the worst service on the planet.	negative
@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic &amp; 2 gate changes dividend miles member gets no email or text updates	negative
@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!	negative
@usairways 4 flights in 48hrs &amp; I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)	positive
@JetBlue  will do.	neutral
@SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.	neutral
@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)	positive
@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I’m told 120 day backlog.  Awful.	negative
@JetBlue Left my coat on flight 453 this morning in overhead bin.  Reported seat 12A, but I was 11A.  Thx.  Ticket 2792125083854	neutral
@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??	neutral
@JetBlue got it. Thanks	positive
@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting	negative
@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here	negative
@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!	positive
@JetBlue status of flight 684 from MCO to LGA tomorrow?	neutral
@USAirways My booked seat ended up being the last row which was labeled "do no occupy" had to play musical chairs for 30 mins. Unacceptable	negative
@SouthwestAir Sorry! Thought I did. It's done now.	neutral
@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http://t.co/OSc9OFlol3	neutral
@usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?	neutral
@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX.	negative
@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --&gt; SFO flight today.	negative
@JetBlue perfect! Probably need some coffee to stay awake during the night ;)	positive
@USAirways How long does it take to receive ticket # from @AmericanAir for itin booked via http://t.co/79waJk7EyT on US flights?	neutral
@AmericanAir originating at SFO and going to LAX.	neutral
@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!	neutral
@USAirways Good grief! Flight Cancelled Flightled. Been on hold since 0400.	negative
@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-)	positive
@United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards	neutral
@AmericanAir THANK YOU FOR ALL THE HELP!  :P You guys are the best.  #americanairlines #americanair	positive
@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)	neutral
@SouthwestAir Hi Guys good morning how are you doing	positive
@AmericanAir Yep, was in one of my other camera memory card :D	positive
@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.	negative
@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout	positive
@JetBlue good to hear. Thx for being responsive.	positive
@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9	positive
@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!	positive
@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?	negative
@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan	negative
@jetblue thanks	positive
@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race  http://t.co/SfjDuahx9Z by @skift	neutral
@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ	positive
@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa	negative
@SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha	negative
@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems.  Yes, understand non transferable	negative
@united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable	negative
@USAirways We have submitted the customer relations form and await your response!	negative
@USAirways @corybronze  INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL	negative
@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points/mileage to my account!	negative
@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue	negative
@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?	neutral
@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed	negative
@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?	neutral
@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.	negative
@united @HiltonWorldwide @Caravannyc @MaysvilleNYC  Let's go! Join me on my first trip back to NYC…as a tourist:  http://t.co/egaEjtRGLb	neutral
@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound	negative
@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged.  Thanks for the reply.	neutral
@AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place	neutral
@AmericanAir  many have missed connections already b/c of delayed flight which will finally board soon	negative
@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall	neutral
@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed	positive
@AmericanAir Flight Get Me Out Of Chicago.	neutral
@SouthwestAir So the upcoming RR changes/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.	neutral
@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail	negative
@AmericanAir is flight 2413 to LA delayed?	neutral
@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!	neutral
@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.	negative
@JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/ltwhmOL1Dr	neutral
@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.	positive
@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time.	negative
@AmericanAir versus @JetBlue  in Customer Service? Who will win! For Me @AmericanAir is a convenience to a trip to Cali &lt;3	positive
@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.	negative
@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail	negative
@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks	positive
@united chase says no referral bonus. Thanks.	neutral
@JetBlue thanks! Have a good Sunday.	positive
@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5	negative
@AmericanAir can you guys help me please?	neutral
@JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified	neutral
@united Thank you for responding so quickly with a helpful tool! @dustyob	positive
@JetBlue ugh always know a way to my heart 😘🙌	positive
@VirginAmerica got it. All set - Thanks!	positive
@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps	negative
@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485	negative
@SouthwestAir Heard apology ~45 times in the &gt;60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN	negative
@AmericanAir delayed for two hours at ORD--&gt;CDG the one time I need to be there to catch a train... 😒	negative
@AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair	neutral
@AmericanAir online flight notification is down.	neutral
@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help.	negative
@united Just sent! Thanks :)	positive
@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold	neutral
@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy	negative
@SouthwestAir do you have all winners for @Imaginedragons #DestinationDragons	neutral
@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!	positive
@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀	positive
@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness	neutral
@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her	positive
@JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http://t.co/czOr4nyh9n	neutral
@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest	positive
@united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009	neutral
@united yes, would love an upgrade or voucher,  please give me a call 9148445695	neutral
@USAirways to my legal last name. So it's not technically a name change, I just used the wrong name	neutral
@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?	negative
@JetBlue That's right! :) Game, set, match.	neutral
@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!	positive
@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh	neutral
@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # &amp; left 6 msgs. No return call what to do at this point.	negative
@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)	neutral
@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.	negative
@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.	negative
@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!	positive
@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...	positive
@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?	negative
@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions	negative
@SouthwestAir inflight entertainment.  Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http://t.co/kCDdOD7uFF	neutral
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/D1eRGPdWsJ	neutral
@AmericanAir 3127. Just landed in LIT.	neutral
@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!	positive
@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.	neutral
@united where is my flight voucher?	neutral
@SouthwestAir should get their shit together before they owe my $2,000 for my bag.	negative
@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?	negative
@SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?	neutral
@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!	negative
@SouthwestAir @geekstiel Do you know when the last chance is?	neutral
@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs	positive
@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?	neutral
@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback	negative
@united thank you!	positive
@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated	negative
@JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek	neutral
@JetBlue I'll see you on board again soon!	positive
@JetBlue glad you like it. Feel free to steal it.	positive
@USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?	neutral
@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights	positive
@AmericanAir no not yet. Waiting to be connected to an agent	neutral
@SouthwestAir think you need to follow me for a DM	neutral
@united dm these nuts	neutral
@USAirways made it! Just! Huge relief - thanks for your help!	positive
@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights	positive
@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)	neutral
@JetBlue it seems I never received an ID, just a password.	negative
@SouthwestAir  Southwest is currently awaiting government approval for this route. Do we know when it will be official?	neutral
@AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre?	neutral
@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6	negative
@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?	neutral
@USAirways follow/dm please	neutral
@JetBlue Thanks. Which day of the week is the direct?  The flights I saw went thru JFK   ☀️	neutral
@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!	positive
@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed	negative
@JetBlue unfortunately no, but hoping I can catch one sometime in the near future!	neutral
@JetBlue nope. Currently sitting at my gate.	neutral
@SouthwestAir I would be eternally grateful for tickets to the Vegas show ( ͡° ͜ʖ ͡°) God bless	neutral
@SouthwestAir Thanks! Will do	neutral
@SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended?	neutral
@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc	neutral
@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel	negative
@united how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT!	neutral
“@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines!	positive
@SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&amp;8 dnt want to be split. What sld we do?	neutral
@united doesn't purchasing ticket with a united card give me priority boarding ?	neutral
@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney	neutral
@USAirways thanks is there a beareavement discount anymore or not should I just book online	neutral
@SouthwestAir RDU flights expected to be ok this afternoon and tonight?	neutral
@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails	positive
@AmericanAir I just sent a DM	neutral
@JetBlue flight 117. proud to fly Jet Blue!	positive
@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.	negative
@JetBlue Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR.	neutral
@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation.	neutral
@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks	positive
@americanair @bershawnjackson big UPS to Newark airport staff &amp;&amp; D.Dean. I was also treated lovely while I was in town. ❤❤	positive
@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks	neutral
@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance	neutral
@JetBlue no. Please stop.	negative
@united thnx for the info	positive
@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help	neutral
@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?	negative
@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation	neutral
@SouthwestAir Thanks so much!	positive
@JetBlue that selfie was extreme.	neutral
That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http://t.co/hb799CCo0t	neutral
@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.	neutral
@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?	negative
@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?	negative
@united i left an item on the plane and have been calling non stop and no one has been answering can you please help	negative
@united how about 3659 YUL-ORD?	neutral
@JetBlue thanks!	positive
@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb	positive
@JetBlue just DMed. thanks so much for addressing this so quickly.	positive
@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek	neutral
@SouthwestAir do you think the flights out of Nashville will be Cancelled Flighted tomorrow?	neutral
@SouthwestAir your employees at BWI have been amazing!	positive
@united Case ID 8544484	negative
@SouthwestAir listening center is open seating just like on their planes. #RaganDisney	positive
@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21	neutral
@VirginAmerica Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign.	negative
@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr	negative
@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free	negative
@SouthwestAir @karajusto SWA is willing to follow up. FINALLY.	neutral
@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time	negative
@JetBlue awesome, thanks! on hold now.	positive
@AmericanAir your gate agents at DFW gate B16 are pathetic tonight.  Terrible communication, stories changing and apathetic	negative
@SouthwestAir @flightspots about time! #mobileboarding is a must!	neutral
@VirginAmerica @ladygaga @carrieunderwood - Carrie!	neutral
@USAirways #tbt every day.	positive
@SouthwestAir following!! My bad.	neutral
@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes &amp; gear	negative
@USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!	neutral
@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin	neutral
@AmericanAir could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks	neutral
@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice	negative
@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel	positive
@SouthwestAir When does the new schedule open that takes us past 10/31?	neutral
“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince .	neutral
You have to follow me back so that I can DM @SouthwestAir	neutral
@SouthwestAir just sent it	negative
@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. 👍	positive
@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you	neutral
@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv	neutral
@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships.  2/23/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas	neutral
@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies &amp; sea. (And they DELIVER on that promise)	positive
@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.	negative
@SouthwestAir from LGA to San Diego	neutral
@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!	negative
@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.	negative
@SouthwestAir any word when the customer relations department will open back up?	neutral
@JetBlue wow, keeping up with the times...	positive
@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.	negative
@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.	negative
@united These are great fares!!!!!	positive
@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO	positive
@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.	negative
@united what is the problem with your flights to ny today	negative
@USAirways any travel advisory coming for the Carolinas?  Bad weather!	neutral
@united all good! Next flight was a little delayed so it all worked 👍	positive
@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg	negative
@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.	negative
@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches	positive
@SouthwestAir can you please DM me? I have a question for you :)	neutral
@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat	positive
@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago	negative
@united i now see it's 72 hours. Thanks	neutral
@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.	negative
@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago	neutral
@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!	positive
@united well perhaps you could highlight where that is stated.  We travel between Canada &amp; USA on United with only Nexus	negative
@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs.	negative
@united Been trying since 1230 to file a report.	negative
@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful	negative
@united, Understandable. I did try Flight Booking Problems several times for 2 passengers &amp; got the messages I mentioned before. As for the agents price???	neutral
@united I hope so too :)	positive
@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))	positive
@SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24	neutral
@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?	negative
@AmericanAir do you guys have wifi on international flights?	neutral
@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers	negative
@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4	negative
@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz	positive
@AmericanAir I tried when I landed, but there was no-one there.  I've emailed your customer service twice now who don't seem to care.	negative
Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”	positive
@USAirways HELP! It says "the payment is denied" but my money has been taken out of my bank?    And it says I have no trips coming up??	negative
@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!	positive
@united  Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv	neutral
@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.	negative
@JetBlue glitches on website re: Flight Booking Problems travel &amp; checking in. Nothing between ur site &amp; the airport was communicated, it was a nightmare.	negative
@USAirways with chocoLate Flight please... i m melting http://t.co/jJdoSFYIBM	neutral
@AmericanAir sorry so Late Flight, responded to your DM.	negative
@JetBlue thanks!!	positive
@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr	negative
@AmericanAir I'm sure all these birds will be in warmer weather soon.	neutral
@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!	positive
@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?	negative
@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime	negative
@AmericanAir How is hanging up on customers because of "high volume" customer service? Tried to resolve via DM-still waiting.So bad. #aafail	negative
@SouthwestAir Denver to Phoenix, I think we're finally getting ready to take off.	neutral
@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain	negative
@USAirways  I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles	negative
@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?	neutral
@united aisle please	neutral
@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United&gt;	positive
@USAirways no worries, your flight attendant took care of it.	positive
@JetBlue Been dealing with a Cancelled Flightled flight since last night &amp; was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol	negative
@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife	positive
@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.	negative
@united  RES # 0167560070877     Fsqthg   Thanks	neutral
@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.	neutral
@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG	positive
@JetBlue flying w/ infant for the 1st time, can I bring a canister of powder formula for a carry on and/or use my plastic formula divider?	neutral
@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon	neutral
@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks	neutral
@united hoping to get out earlier than 2/23 (only phone option) or assistance with hotel.	neutral
@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?	negative
@VirginAmerica Good point!	neutral
@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!	positive
@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.	neutral
@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.	negative
@JetBlue thank you will do!! You guy are awesome!	positive
@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.	positive
@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &amp;wait time 40 mins&amp;put in my #.800#called&amp;it hungupNOHELP	neutral
@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!	positive
@SouthwestAir will do! #heart #flying	neutral
@SouthwestAir Make the world a better place: Visit an elderly relative.	positive
@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst	positive
@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)	negative
@SouthwestAir @TheEllenShow @Imaginedragons if only that was me! 😍 #DestinationDragons	neutral
@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?	negative
Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad @JetBlue	positive
@AmericanAir Thanks, have emailed them. How long should I expect for a response?	positive
@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.	negative
@united S/O to @Delta for coming in clutch and finally taking me home 🙌🙌	neutral
@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?	negative
@AmericanAir no worries, loved flying with you guys. Thanks!	positive
@VirginAmerica this is too cool!  Never been on ur planes but now I will!!	positive
Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til "U" are the only "U" in the sky. #NewAmericanStinks	neutral
@united thank you for the quick response but I cannot dm you until you follow me as well	neutral
@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day  :(	negative
@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!	positive
@united you'll be hearing from me for sure.	neutral
@SouthwestAir no. Told to call cust service on monday	negative
@JetBlue She claimed that she did, but I was not happy with the way I was treated.	negative
@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)	positive
@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!	negative
@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx	neutral
@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled.  Now 5534 is on 1hr delay	negative
@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service	negative
@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously	negative
Currently on @JetBlue, my new robotic love-doll. Reminded heavily of @pattonoswalt's bit about them-hence an excuse to say "huxleyesque."	neutral
@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...	negative
@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.	negative
@united Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name	neutral
@JetBlue I do follow you!	neutral
@USAirways with this livery back in the day. http://t.co/EEqWVAMmiy	neutral
@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection	negative
@JetBlue deal!	neutral
@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome!  #twitterhug #shesaidrun	negative
Why even ask me to DM you and offer help if you "can't do anything" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7	negative
@united returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.	neutral
@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour &amp; crew is at their hrs limit &amp; we deplane. Unacceptable.	negative
@USAirways How can I change without penalty and not have to call customer service	neutral
@united bagage which i take to in the cabin i dont need to check-in,correct?	neutral
@JetBlue and of course that was supposed to say Logan, not login	neutral
@USAirways really!??	neutral
@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!	positive
@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy	positive
@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40	positive
@JetBlue thanks	positive
@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http://t.co/sbEhi46bMk	neutral
@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio	neutral
@united @bobwesson fair enough United. everybody is doing the best they can. Although that "slight delay" is turning into a Cancelled Flightlation.	negative
@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!	positive
@JetBlue Thanks!	positive
@SouthwestAir Engadget Theverge Wired reddit	negative
@JetBlue How do I know if my flight was deemed a dark flight?	neutral
@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.	negative
@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday	positive
@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)	negative
@JetBlue I understand delays.  We are all looking at a tv monitor at ur gate and it says current conditions are snow, hence delay.	neutral
@AmericanAir Thank you.....you do the same!!	positive
@AmericanAir - trying to track down backs for two of my attendees #help	neutral
@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.	positive
@united to speak to a real person to get this resolved politely and efficiently. (2/2)	negative
@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried.	negative
@united why do I have to request refund? Why charge twice in first place?	negative
@USAirways u guys get too much $$$ and too many customers  to be fucking up as badly as u do	negative
@JetBlue It drops 75 when i take off the other two people, and vice versa. back and forth.	neutral
@AmericanAir follow me back so I can DM you guys	neutral
@AmericanAir I've just received the ticket. Thank you for your help	positive
@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉	positive
@USAirways I made it- thx.	positive
@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather	neutral
@AmericanAir me because it might not be so urgent for you but it really is for me. (5)	negative
@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP	positive
@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'	negative
@JetBlue thank you. We are finally at the gate.	positive
@united maybe on my return trip 👍	positive
So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.	positive
@united DUH and done. bag whereabouts unknown. Greeeaat	negative
@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room	negative
@USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.	neutral
@USAirways @AmericanAir First Class all the way!!💺✈️ Headed to @portlandjetport http://t.co/kDMq0jps02	positive
@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday	positive
@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)	positive
@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.	negative
@united why would they make me share a room?	negative
@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟	positive
@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted	negative
@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.	negative
@americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight	negative
@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando.  👍👍	positive
@AmericanAir can I redeem AAdavantage miles on LAN flights?	neutral
@JetBlue sorry, should have specified I meant ground traffic trying to get into the terminal	neutral
@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.	negative
@united another week has passed and I hoped that I would have had a response by now	negative
@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM	neutral
@JetBlue waited for 15 min then got disconnect	negative
@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof	negative
@JetBlue Sent.	neutral
@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.	negative
@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?	negative
@JetBlue Awesome! Thank you! ;)	positive
@JetBlue I want to enter the family pooling contest, it says "by 2/19" on the website, can I please enter still!	neutral
THE END: RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9	neutral
@united Okay, thank you for your help :)	positive
@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr..	negative
@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX	negative
@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee	negative
@SouthwestAir @FortuneMagazine Love SW forever😃💕😍⤴⤴	positive
@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.	negative
@americanair I sure do. I'm running version 3.10.0	neutral
@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!	positive
@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!	negative
@USAirways no problem.  Things worked out at airport.   Thanks!	positive
@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.	positive
@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.	neutral
@AmericanAir Understood. Thanks anyway	positive
@united now this http://t.co/uygeW2Nosr	negative
@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )	positive
@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age &amp; I said 30. We giggled. #goodgenes #ilookyoung	positive
@united costumer service sucks! Waiting for a week for a response	negative
@USAirways flight 4524 delayed for 2 hours for a deadhead crew.  Lets make 150 paying customers wait ...that is great service #USAirways	negative
@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.	neutral
@united customer service what's That???	negative
@united nope all set. Thx for checking.	positive
@united crashed trying to check in.	negative
@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm	negative
@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange	positive
@SouthwestAir @love_dragonss LAUREN IM SCREAMING	positive
@JetBlue its domestic I just wanted more of an idea so I don't get surprised.	neutral
@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany	negative
@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my  8am flight to Hayden/steamboat	negative
@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up.	negative
@USAirways res went under her maiden name...married 50...no docs with maiden name.  Hence, problem.	neutral
@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?	negative
“@JetBlue: Our fleet's on fleek. http://t.co/clu5pdPrHP” :(	neutral
@united Making sure your flights aren't delayed due to poor maintenance would be a start.	negative
@JetBlue not an issue but I think training &amp; information would help. Great ppl but service needs to switch from individual to group better	negative
@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using.  http://t.co/3fq3XElbOn	neutral
@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.	neutral
@united Very impressed so far. An app that's worth a damn and sms updates on my flight.	positive
@USAirways It's 838. We boarded and we are waiting now to take off, hopefully.	neutral
@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!	positive
@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? 😆	neutral
@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!	positive
@united thank you for following up!	positive
@united Yes. About an hour after landing.	neutral
@AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see	neutral
@USAirways Batting 1.000! Four flights in a month, all four delayed!	negative
@united Understood and thanks! I should have tried reaching out sooner.	positive
@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.	negative
@united + UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference!	neutral
@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.	positive
@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules	positive
@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that	negative
@united thanks.  Not tonight it would seem. http://t.co/WNdcEO5QlK	neutral
@JetBlue Tell me more 😳...  Because I need a 1 way to NYC, and I might choose you	neutral
@united hi guys, do you have a general enquires email address please? Thanks David.	neutral
@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!	positive
@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)	positive
@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&amp;waiting	negative
@SouthwestAir Jackpot!  #legroom http://t.co/ZO2iceG4lI	positive
.@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?	neutral
@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks	neutral
@SouthwestAir thank you :)	positive
@SouthwestAir  goes to court to gain access to @Delta gates at Love Field  http://t.co/ILqzmMJiYQ #deltanews	neutral
@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉)	positive
@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3	positive
@USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.	positive
@united please do! She went above and beyond what she had to do, she made us her number one priority!	positive
@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason	negative
@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!	negative
@united all set. Figured it out at the baggage office!	neutral
@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.	positive
@SouthwestAir I've been on hold for an hour &amp; a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!	negative
@SouthwestAir I'll have to drop by next time I visit!	positive
@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?	neutral
@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable.	negative
@USAirways I am a UK citizen. Is there a UK number I could try?	neutral
@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.	negative
@SouthwestAir  how do you get one?	neutral
@AmericanAir is that the "record locator"?	neutral
@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare	positive
@AmericanAir when is next lax JFK flight today	neutral
@USAirways experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism	positive
@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?	neutral
@JetBlue Washington DC (:	neutral
@united you're good. Thank you!	positive
@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM	neutral
@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday	positive
@united can you not get the first flight of the day off the ground on time?   #1531.  Let's go.......	negative
@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)	positive
@SouthwestAir why does the customer service have rather inconsistent information	negative
@SouthwestAir   Just realized I had the wrong departure date. Thanks for making changes easy!	positive
@JetBlue What a great idea! #cometoAustin	positive
@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.	negative
@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running &amp; carrying his daughter.  Last one onboard.	positive
@USAirways US airways csr at Phoenix airport fixed the problem	neutral
@USAirways Look into better service.	neutral
@AmericanAir not sure why I would bother when the agent at the airport didnt help &amp; nobody on phone would. Ticket Cancelled Flightled for no reason.	negative
@USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout	negative
@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight.	negative
@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air	negative
@JetBlue @CinziannaP thank you! I like the quick response on Twitter!	positive
@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure	negative
@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.	neutral
@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min	negative
@united can you help me add my KTN to this reservation PLZ?	neutral
@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time	negative
@USAirways @GregWallace66 Yea, they will give you 5 cents on the dollar!	neutral
@VirginAmerica do you miss me? Don't worry we'll be together very soon.	neutral
@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?	neutral
@JetBlue thanks for the response. We are hopeful.	positive
@JetBlue I know there's no actual 'mile high' club, but surely there's something I can join ;-)	neutral
@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!	negative
@JetBlue btw, her name was Samantha and she won over everyone on the flight	positive
@AmericanAir DM sent. Answer me please	neutral
@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?	neutral
@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?	neutral
@AmericanAir great customer service thanks	positive
@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!	positive
.Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?	neutral
@united why am i mot getting my refund?	negative
@AmericanAir well have all day and all the time in the world	positive
@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting	negative
@SouthwestAir @dultch97 that's horse radish 😤🐴	negative
@JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?	neutral
@SouthwestAir  after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up	negative
@AmericanAir thanks. Delivery status??	positive
@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife	positive
@JetBlue you guys are lucky I love you	positive
@JetBlue hi is there a way we can check to track the flight that will arrive &amp; that will be our flight to depart.	neutral
@SouthwestAir: why no charging station in SAN?	negative
@JetBlue I know you guys are super busy but is flight 1222 an a320 or e190?	neutral
@AmericanAir I'm sure they did. It's certainly chilly back East today! 😮	neutral
@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs	positive
@SouthwestAir me &amp; @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?	positive
@united yes I do.	neutral
@united How long can I expect the formal response to take?	neutral
@SouthwestAir  what is the status on flight#122 STL-AUS?	neutral
@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail	positive
@united stuck on Tarmac for the last hour. Can I have a beer?	negative
@JetBlue u cool	positive
@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done	positive
@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic &amp; very sad	negative
@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.	positive
@JetBlue great flight and crew! Flight 51 from BOS to MCO	positive
@united I am following - you need to follow me for DM?	neutral
@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!	positive
@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr	negative
@JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http://t.co/5PvG2hJXKp	neutral
@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?	neutral
@SouthwestAir thanks for the follow up.  I appreciate it.	positive
@JetBlue THANK YOU! I am your new big fan :)	positive
@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!	negative
@SouthwestAir @Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for....	neutral
@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face	negative
@SouthwestAir link doesn't work	negative
@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?	negative
@SouthwestAir CEO using #Vegas band to help ‘connect’ to people. http://t.co/89gKYuf1Qh  #aviation #business #marketing #consumermarketing	neutral
@SouthwestAir hilarious flight attendants on Vegas to Detroit tonight http://t.co/nw7vx7DGMF	neutral
@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!	positive
@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.	positive
@USAirways I've been on hold for 30 minutes and counting. #unacceptable	negative
@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http://t.co/hPsiEaokwh	neutral
@JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?	neutral
@AmericanAir it looks like a mistake	neutral
@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer	negative
@united same day flights	neutral
@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.	positive
@SouthwestAir really easy for locals to get down to the strip. book.	positive
@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?	negative
@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?	negative
@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on	negative
@united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY	neutral
@united Dmed you. Thank you	negative
@AmericanAir thanks	positive
@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.	negative
@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?	neutral
@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭	negative
@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was "the CEO of #AmericanAirlines" #merger	neutral
@VirginAmerica still waiting to see  @Starryeyes_Dev_  😞	neutral
@USAirways how about a phone # to talk to a real person?	negative
@united We were told by United to "carry over/carry back" for the refund.	neutral
@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights	negative
@USAirways  thanks I hope I get to my destination	positive
@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter	negative
@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday	positive
Oh wow. #sm “@JetBlue: Our fleet's on fleek. http://t.co/l0i8fnz3KU”	neutral
@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU	positive
@JetBlue I digg it!	neutral
@USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?	neutral
@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?	neutral
@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice	positive
@JetBlue when will the system be up and running?	neutral
@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.	negative
@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers	negative
@VirginAmerica I love the hipster innovation. You are a feel good brand.	positive
@SouthwestAir + @twitter  = outstanding customer service!  Thank you!	positive
@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?	positive
@united at this point I made it home on my own.	negative
@SouthwestAir iiiii need help with my flight schedule!!! haha	neutral
@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5	neutral
@united KOA-LAX should have fresh food service, right?	neutral
@united cannot direct message you you do not follow us. I want my luggage.  Please hep	negative
@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice	positive
@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!	negative
talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited	negative
@AmericanAir could you guys follow me so I can dm yall please	neutral
@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.	neutral
@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.	negative
@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.	positive
@JetBlue I did see that! Working on picking up a trip or two as we type.	positive
“@JetBlue: Our fleet's on fleek. http://t.co/Q16Xvwg0L6” .... I have to refrain what I want to say	neutral
@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air	neutral
@united followed &amp; DM'd.	neutral
@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.	negative
@AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?	negative
@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP	positive
“@JetBlue: Our fleet's on fleek. http://t.co/3Ltx7JKBo9” is fleek dead yet now?	neutral
@JetBlue would you say a delay is more likely? Thanks so much.	positive
@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service &amp; #support.	positive
@JetBlue Hi there, any rough idea of when January 2016 flights will be made available?	neutral
HA! “@JetBlue: Our fleet's on fleek. http://t.co/zQuTUS7epW”	neutral
@AmericanAir jet slides off icy taxiway at @dfwairport   STORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr	neutral
@united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?	neutral
@SouthwestAir please reply to my DM ♥️	neutral
@JetBlue Thank you very much!	positive
@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4	neutral
@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.	positive
@united one lady helping the 12 of us with luggage	positive
@AmericanAir made it!  Thanks AA!	positive
@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO	positive
@USAirways your service sucks.	negative
@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane	positive
@united can you help me with a delayed flight as im going to miss my connection?	negative
@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!	positive
@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.	positive
@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1	neutral
@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.	positive
@JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG	neutral
@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)	positive
@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help?”	neutral
@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage.	negative
@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?	neutral
@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!	negative
“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️	positive
@united sister &amp; BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?	neutral
@JetBlue @hanneslohmann cool	neutral
@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!	positive
@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow	positive
@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx	positive
@USAirways HA!  You're fun.	positive
@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.	negative
@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!	positive
@JetBlue thanks for your help! #jetbluesofly	positive
@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.	negative
@USAirways lol me too	positive
@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this	positive
@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it	negative
@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan &amp; LOVE your service!	positive
@VirginAmerica sounds like fun !	positive
@SouthwestAir All pieces were found and safely delivered to our home this afternoon.	positive
@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.	positive
@VirginAmerica check out new music http://t.co/maRcnOCWzn	neutral
@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept	negative
@united I'll stick with my United flight. Thanks, though. Effort is much appreciated.	positive
@SouthwestAir what is the status of the bag check area at FFL?	neutral
@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America	negative
@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!	positive
@JetBlue thank you. Is there a possibility it will change?	neutral
@united ok. Can I DM you the info?	neutral
“@JetBlue: Our fleet's on fleek. http://t.co/g97HAbyeP5”  SMH	neutral
@USAirways I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP	neutral
@USAirways any updates on flight 1917 from Philly to LA?  Been sitting at gate for close to 2 hours	negative
@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N	negative
@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline	positive
@jetblue had me on hold foreverrrrrr	negative
@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works	positive
@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today	negative
@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.	negative
@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1	negative
@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full	negative
@united No, not received any e-mails in either Inbox or junk/spam	neutral
@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)	positive
@JetBlue thank you. Appreciate that!!	positive
Thanks @SouthwestAir ! #heartlanta	positive
Eliza &amp; I cheated on u @AmericanAir with @AirTahitiNui &amp; it was a lovely flight. But we'll be back! Lots!	positive
@VirginAmerica fav airline	positive
@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy	negative
@JetBlue tried again. Lovely customer service. Thank you!	positive
@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!	negative
@USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included	neutral
@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz	negative
@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒	negative
@USAirways following you now	neutral
@USAirways I don't think I've ever had a us airways flight that went smoothly.	negative
@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..	negative
@JetBlue incredible PR team. 👏👏👏👏	positive
@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????	negative
@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.	positive
@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (&amp; me.)	negative
@SouthwestAir what does TSA Pre on my boarding pass mean? http://t.co/0HmmQCzkCf	neutral
@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December	neutral
@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO 😂😂😂😂	neutral
@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)	positive
@AmericanAir  thanks hoping that by wed I can get back to DFW	positive
@JetBlue no m'good. Just get me home	neutral
@USAirways Three hour delay from Miami to London.  None of the other flights today are delayed. Put me on another flight!	negative
@united thank you for the reply.  I will fill out the form and submit it as requested.  Good to know you're paying attention!	positive
@JetBlue is there wifi on he plain	neutral
@united perfect! Thank you!	positive
@united I tried the online tracking and they said something like "attempting to locate luggage"	negative
@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️	positive
@AmericanAir I need to rebook and I cannot get an agent. Can you help?	negative
@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.	negative
@united no thanks	neutral
@SouthwestAir thx - fingers crossed they are found.	positive
@united &amp; I've been hung up on twice by your staff. So upset right now	negative
@JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?	neutral
@JetBlue No not yet. I will notify them. I'm new at this! 😊	neutral
@AmericanAir I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD?	neutral
@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.	negative
@united Supposedly, they're out for delivery. I'll believe it when I see it.	negative
@AmericanAir where do I look for cabin crew vacancies?	neutral
@JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf	positive
@united Hi! what is the phone number for reservations in Venezuela? Thanks	neutral
@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!	negative
Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!	positive
Yall tried it. "@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”	positive
@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable	negative
@usairways Does anyone know the hold times for USAirways reservations?	neutral
@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace	positive
@JetBlue Anywhere warm cause its freezing in NYC	neutral
@SouthwestAir can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx!	neutral
@JetBlue Ever consider coming to Memphis?  Need some TrueBlue service and fares badly!!	neutral
@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G	positive
@JetBlue true. Maybe. Wish I had expedited security haha	positive
@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone &amp; addtl resolution on DM was very much appreciated.	positive
@SouthwestAir first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy/fees on changing Re Flight	neutral
@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup	positive
@united yes when I landed.	neutral
@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!	positive
@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140	negative
@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.	negative
@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Times Colonist http://t.co/NzDXRvszWv	neutral
@AmericanAir @manuel_c "here for you" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or....	negative
@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.	neutral
.@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞	negative
@VirginAmerica thanks so much!	positive
chair #selfie "@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros”	positive
@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI	positive
@AmericanAir Will 2396 be Cancelled Flightled tonight?	neutral
@USAirways Got it, thanks!	positive
@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.	negative
@JetBlue #1680 Super smooth flight and landing. Nicely done.	positive
@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE	negative
@USAirways phone support rebooked but orig flt was Late Flight. Made it!	negative
@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)	positive
@SouthwestAir CEO Gary Kelly, "You all are absolutely my heroes!" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ	neutral
@united Resolved. Over hour of work on  ground &amp; somehow the system reset itself during takeoff. I appreciate the quick response/service.	positive
@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica	positive
@SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O	neutral
@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???	negative
Cool! "@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA”	positive
@AmericanAir DM sent	neutral
@united That is not what your reservations desk just told me.  They said there were plenty of seats	negative
@USAirways @landonschott he's fine, he really likes picking his own seat....	positive
@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http://t.co/BHOOiyT6ZQ	neutral
@JetBlue I'll pass along the advice. You guys rock!!	positive
@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email.	negative
@USAirways flight 1783 CLT to BOS	neutral
@USAirways your team was just terrifyingly rude to a young mother &amp; her baby trying to check in to a flight from PHX to JWA. Help her out.	negative
@AmericanAir great, thanks!	positive
@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!	positive
@SouthwestAir or you could send me a DM.	neutral
@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.	negative
@united Was able to send the DM. All good now.	positive
@united You please do not burn my dreams !!!  #burningman tickets sales today.	neutral
@SouthwestAir I continue to be amazed by the amazing customer service.  Thank you SWA!	positive
@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me	neutral
@united thank you. I flew into Newark from Vail/Eagle.	positive
@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion	negative
@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!	negative
“@SouthwestAir: #IfThe80sNeverStopped, we'd still be rocking out to this chart-topping hit". What?  The 80's are over?	neutral
@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings	positive
@united that would be great - 1k us651621	positive
@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.	positive
@united Pleased to be a Premier Platinum	positive
@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously	positive
@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult &amp; not customer friendly	negative
@USAirways I appreciate the hard work. Still, I gave up after &gt;hour. @dsearls	negative
@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK	positive
@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through.	negative
@USAirways what are the odds you can get me on a flight with delta so I can actually get to Orlando today?? #2daysLate Flight	neutral
@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees &amp; @united for help getting me back to IAH.	positive
Keep it up :) @AmericanAir	positive
@USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music &amp; a msg that says "call volume is high." #vrm	neutral
@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though	negative
@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6	neutral
@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)	positive
@AmericanAir i need someone to help me out	neutral
@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.	positive
@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?	neutral
@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood	positive
@USAirways 1899. Thanks	positive
@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!	positive
@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.	negative
@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!	positive
@united I wanna be ride United airline! I love airplane	positive
@JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ...	neutral
@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!	negative
@JetBlue Longing to look into the blue eyes. #firstlove	positive
@united I hope not to see the same issue on my return flight tomorrow	negative
@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!	positive
@USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj	negative
@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3	positive
@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?	neutral
@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup	negative
@USAirways 4420 delayed further?	negative
@JetBlue Yesterday on my way from EWR to FLL just after take-off. :) #wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j	positive
@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim	negative
@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.	positive
@AmericanAir , I was told my flights 2516 &amp; 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call	negative
@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.	positive
@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke	negative
@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.	negative
@AmericanAir overall lack of attention or foresight when managing flights.	negative
@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!	positive
@SouthwestAir is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers	neutral
@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks	negative
@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying	positive
@USAirways can I book using some sort of breavement program? I need to get home for my pops funeral	neutral
@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing	negative
@USAirways how about a drink voucher for the next flight?? #winkwink	positive
@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams	negative
@united holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks	positive
@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30	positive
@SouthwestAir who should I contact about a missing Rapid Rewards credit?	neutral
@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today	neutral
@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk	positive
@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.	negative
@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service.	negative
@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.	positive
@SouthwestAir thanks I think we've got it figured out	positive
@united I wanna be grand staff	positive
@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?	negative
@USAirways ... What's going on at @PHLAirport ?!  I've been sitting at the gate for 45minutes.	negative
@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned	negative
@JetBlue thanks!! Great service in #T5 already! #lovejetBlue	positive
@united thanks -- we filled it out. How's our luck with this? Is it common?	positive
@JetBlue by far the worst airline in terms of service at jfk.	negative
@united  @MrAndyEp like 2 weeks after my flight!?!? Creative!	neutral
@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all	negative
@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN	negative
@united good fly!! #United #businessFirst	positive
@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.	neutral
@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?	neutral
@SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?	neutral
@united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?	neutral
@SouthwestAir 8 mins!!! http://t.co/bbZiJWFDL3	neutral
@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise	negative
@AmericanAir awesome. Thanks!	positive
@JetBlue I have a disabled seat in row 6 do I get to board earlier?	neutral
@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.	positive
@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH	positive
@SouthwestAir my trip is a month away...why do you consider it "around the corner"? Is that a setting I can change?	negative
@usairways  this is ridiculous at CLT  and we missed our connecting flight because of a chuckhole  on runway??  #shameful (1/1)	negative
@USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50	neutral
@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)	positive
@united Give Cyndi &amp; Troy each a gold star.	positive
😕 RT @JetBlue: Our fleet's on fleek. http://t.co/4KH92mKoTZ	neutral
@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!	negative
@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC	neutral
@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?	neutral
“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;)	positive
@VirginAmerica it’s just a bug report, guys	neutral
@JetBlue you guys need live chat.	negative
@AmericanAir  when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!	negative
@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!	positive
@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef	positive
@SouthwestAir How about auto check in for CP holders? Come on.	negative
@SouthwestAir thanks! Very excited to see it :D	positive
@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3	positive
@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!	positive
@JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!	positive
@united despite my bag not making it to Newark good informative email tracking updates help!	positive
@united  Great customer service again. Thanks!	positive
@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv	negative
@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response	positive
@USAirways Thank you. But I don’t understand. What will you do with my feedback?	neutral
@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u	positive
@AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!	positive
@JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p.	neutral
@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!	neutral
@USAirways #success made flight , please thank the crew of 556 great time recovery	positive
@united How much is baggage check for International flights?	neutral
@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!	neutral
@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?	positive
@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail	negative
@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?	neutral
@VirginAmerica Flight Booking Problems flight to uphold my status match.  Do taxes on ticket count as earned status points?  #statusmatch #virginamerica	neutral
@united I have a question about my interview process I had only one interview but was the last person is that good or bad	neutral
@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline 😞	positive
@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡	negative
@jetblue what good with the inflight WiFi?	neutral
@SouthwestAir was fantastic! That's the best flight service I've ever had.	positive
@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly	negative
@united the supervisor on situation- Stacey took all our details-no claim number given to us	negative
@USAirways looks like our bag has been rescued. Thanks!	positive
X__x RT @JetBlue: Our fleet's on fleek. http://t.co/xxppZo88j1	neutral
@USAirways @hhagerty that's a lie.	negative
😩😂😂😂😂 “@JetBlue: Our fleet's on fleek. http://t.co/yco9dikpt9”	neutral
@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.	positive
“@united: @Addair  We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us &amp; DM your confirmation. ^CP”done thx	neutral
@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?	negative
@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?	neutral
@USAirways #flight2031 the flight to Hell	negative
@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.	negative
@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!	positive
@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using.  http://t.co/3fq3XElbOn	neutral
@JetBlue I would go anywhere JetBlue goes.	positive
@SouthwestAir looking for cheap flight to vegas	neutral
@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!	positive
@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?	positive
@united hilarious	negative
@united that's fine. I'll take them.	positive
@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional	positive
@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?	neutral
@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail	negative
@USAirways still just sitting here. nobody has said anything. What's up?	neutral
@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.	negative
@JetBlue with 3 kids and 11 days 340 + doesn't work and it's months in advance	neutral
@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!	negative
@united what would it cost	neutral
@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService	positive
@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled	negative
.@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :(	positive
@united tried that. Cannot figure out where to go to get it.	neutral
@united screws up again...to be expected! NEVER AGAIN!	negative
@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!	positive
@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.	positive
@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.	negative
@united has the best pilots ever Thank you guys for the great trip #thatisall	positive
@united yes, I've been waiting for four hours and no one has been able to help me.	negative
@JetBlue Wish Everyone felt like you	positive
@united I'll be calling soon but going tomorrow like it shows on the app is not a good option	negative
@JetBlue mission accomplished: gave @paulgordonbrown  a hug http://t.co/LT1pYKfvRq	positive
@USAirways AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w/o 8 customers that made final boarding call.	neutral
@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks	positive
@USAirways You suck in Philadelphia.  Let us off this plane! #phl	negative
@united No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.	negative
@USAirways  Mad love http://t.co/4ojrSDWPkK NYC-	neutral
@united it won't help...been there done that.	negative
@USAirways  I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!	neutral
@SouthwestAir is the vinyl part of the prize too?	neutral
@AmericanAir 3198 to AEX. Is it still going?	neutral
@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!	positive
@USAirways what's your pet policy?	neutral
@VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?	neutral
@united you're missin the point! There was no "weather". You're lying! Seats was broken. But u claim "weather" to get out of hotels. Classy	negative
@USAirways getting sorted, thanks	positive
Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!	positive
.@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER	negative
@USAirways - done :)	positive
@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!	positive
@SouthwestAir please please please http://t.co/xiJiFYmvqP	neutral
“@JetBlue: Our fleet's on fleek. http://t.co/we7Pf5Ll1Y” lol!!!!!	neutral
@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes	negative
@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport	negative
@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever.  #UnitedAirlines	negative
@united yes, you can. I will DM.	neutral
@AmericanAir unable to access the website.  Will try again.	negative
@USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow	neutral
@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?	neutral
@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu	negative
@JetBlue okay thanks. Hope to be flying with you guys soon!	positive
@JetBlue But jet blue had Cancelled Flighted my ticket &amp; never reissued it.	negative
@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer	positive
@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.	positive
@AmericanAir thanks, me too	positive
@SouthwestAir Thank you for the prompt response. I will email Late Flightr today.	positive
@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.	negative
@USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach?	neutral
@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.	positive
@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey.  DCA. Would like to reiterate that I was	negative
Please don't. RT “@JetBlue: Our fleet's on fleek. http://t.co/gdzadXzBYA”	neutral
@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,	negative
@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight	negative
@southwestair How can I refer a friend for the Southwest Credit card for points?	neutral
@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx	positive
@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!	negative
@USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.	neutral
@AmericanAir well you spelled my name wrong.	neutral
@JetBlue PDX to JFK was suuuuper HOT.	positive
@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4	neutral
@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2	negative
@AmericanAir #oaaret is our flight Cancelled Flightled?	neutral
@JetBlue where do I add my AA loyalty number to my Jetblue reservation?	neutral
@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!	positive
@united I just sent a long note with some suggestions. Thanks for getting back to me.	neutral
@JetBlue Will do. Thanks!	positive
@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?	negative
@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!	positive
@AmericanAir okay. I just sent it.	neutral
@SouthwestAir Thank you for the tip!	positive
@SouthwestAir can you follow me so I can send the DM?	neutral
@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!	neutral
@AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.	positive
@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw	negative
@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.	positive
@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises	positive
@AmericanAir your message was delayed I just responded	neutral
@USAirways Looking for some help to recover an item I left on an airplane this evening	neutral
@SouthwestAir  Just left there  Friday!	neutral
@AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours.	neutral
@united sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!	neutral
@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate	negative
@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100%  confirmed	negative
@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2	neutral
@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.	positive
@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?	negative
@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!	negative
@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?	positive
@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!	neutral
@SouthwestAir I (heart) my CP status. Sure would be nice to have though.	positive
@united for our birthdays my fiancé &amp; I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/	neutral
@united Sure.  Follow for a sec and I will.	neutral
@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.	neutral
@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening	negative
@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything	negative
@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. &lt;3 #SWA #THANKYOU	positive
@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW	positive
@SouthwestAir Deborah helped me💁	positive
@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?	neutral
@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644	positive
@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS	negative
@USAirways look @Delta has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX	negative
alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)	positive
.@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience	positive
@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?	neutral
@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline	negative
@SouthwestAir yes, thank you. Just sent DM.	neutral
@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.	positive
@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a… http://t.co/lwOtKIEKGU	positive
@VirginAmerica Only way to fly! #Elevate #Gold	positive
@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax	neutral
@JetBlue I agree!!!  If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks	positive
@united Any news about the departure of the flight UA51?	neutral
@AmericanAir  @SouthwestAir  — Y'all will like this one. http://t.co/hF8aJZ4ffl	neutral
@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.	negative
@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.	positive
@AmericanAir Not necessary.  I am confident the excellent in-flight staff will make the appropriate report.	positive
@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons	neutral
@united I appreciate the follow up.	positive
@united how is Mexico not international from the us?	neutral
@USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char	neutral
@united Will you be issuing an exception policy for Denver for this weekend?	neutral
“@JetBlue: Our fleet's on fleek. http://t.co/Vxn2J36M7V” this happened	neutral
@AmericanAir Great, thanks. Followed.	positive
@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..	negative
@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.	negative
@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour &amp; a half? I'd like an answer.	negative
@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC	negative
@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel	neutral
@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn	neutral
@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft.	neutral
@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice	negative
@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏	positive
❤️❤️❤️“@JetBlue: Our fleet's on fleek. http://t.co/UHUmAskLdv”	neutral
@SouthwestAir : thanks.are flights operating now or Cancelled Flightled?	neutral
@usairways Is it possible to Cancelled Flight my reservation online?	neutral
@united UA6357 needs de-icing! Stat! We've waited our turn...	neutral
@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.	positive
.@JetBlue Delete this tweet.	neutral
@AmericanAir can you use the aa credit platinum select world mastercard for Alaska flights?  Or just american?	neutral
@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM	negative
Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http://t.co/eNXV64RkbU	neutral
@SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol.	positive
@USAirways Thank you. I'll do that next time!	positive
@SouthwestAir Tell me the secrets to flying high #RedCarpet	neutral
@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (&amp; social media team for customer service)	positive
@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!	negative
@JetBlue - He Cancelled Flightled a flight &amp; was given 2 weeks to apply travel bank credit to another flight &amp; credit was transferable	negative
@SouthwestAir if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?	neutral
@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW	positive
@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!	positive
@united left my iPad on MCO-&gt;IAD flight 174. How long to hear back once claim submitted? TY!	neutral
@united You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta.	negative
@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight	positive
Great management of @USAirways twitter account. Thank you.	positive
@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?	neutral
@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!	negative
@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using "weather"	negative
@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP	negative
@SouthwestAir @Imaginedragons I tried. 😔 It's okay	neutral
@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.	positive
@USAirways thank you finally got our bag. Customer services reps were wonderful.	positive
@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior	positive
@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell	neutral
@JetBlue Spent most of the winter in NNY with Mom,  JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown	neutral
@SouthwestAir got it taken care of! thank you &lt;3	positive
@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over	negative
@United Bringing your "A" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY	positive
@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!	neutral
@USAirways hello??? Anyone there?	negative
@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...	negative
@JetBlue .. { it's all a320's right?}	neutral
@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.	negative
@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?	negative
@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!	positive
@VirginAmerica when can I book my flight to Hawaii??	neutral
@SouthwestAir love..luv the addition of the passbook option.	positive
@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name	neutral
@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg	neutral
@united The link in the message I was replying to. #3thparty #ITproblems	neutral
@VirginAmerica your inflight team makes the experience #amazing!	positive
@AmericanAir Can you provide guidance on how I should work with them to resolve the issue	neutral
@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias	neutral
@VirginAmerica wish you flew out of Atlanta... Soon?	neutral
@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.	negative
@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...	positive
@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail	negative
@VirginAmerica any updates on flight 413 from Jfk &gt; Lax	neutral
@JetBlue is flt 1202 delayed?	neutral
@USAirways No Problem - he was the only person in the airport who would help :)	positive
@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what	positive
@USAirways the fact that you are making customers pay $15 to "choose" a seat and try to convince them using psychological tricks with colors	negative
@SouthwestAir yes please!	positive
@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable	negative
@SouthwestAir Already rebooked for tomorrow. Fingers crossed!	neutral
@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious	negative
@USAirways so far I've gotten six different answers	negative
@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated	negative
@united ruined my day &amp; start trip SFO to GIG. both legs changed, lost my paid upgrade &amp; 200 1st class seat &amp; moved me from Econ + to Econ	negative
@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.	negative
@AmericanAir  2 hours to be answered on a call?	neutral
@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.	positive
@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb	positive
@SouthwestAir can you follow for quick DM?	neutral
@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright	negative
@AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks	neutral
@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats	negative
@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.	positive
@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport	neutral
@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http://t.co/QW2eBEEMVg	neutral
@AmericanAir can't get thru to anyone on phone	negative
@united Hi if a premium ec upgrade was paid for &amp; then a mileage BF upgrade done is the prem Eco upgrade fare refunded?	neutral
@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets	neutral
@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough	neutral
@united what gate is ua5396 leaving from?	neutral
@USAirways I'm supposed to fly through Dallas. Can you help me get a new itinerary?	neutral
@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice	negative
@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue	negative
@SouthwestAir 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat.	neutral
@united How do I get through @TSA to finally board UA 1534?	neutral
@SouthwestAir any idea if there will be any "spring sales" soon for travel from Late Flight August to early September? Going from PA to LAX.	neutral
@USAirways can I bring a copy or photo of my baby's birth certificate for the flight? I feel uncomfortable traveling with the real thing.	neutral
@VirginAmerica @madbee95 check the website before you go to the airport!	neutral
@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.	neutral
@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport	positive
@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉	positive
@AmericanAir @DAI_President Good luck at DFW this evening AA!	positive
@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.	negative
@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes	negative
@SouthwestAir may want to direct that to the people at @FurryFiesta tok	neutral
@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday	positive
@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me	negative
@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool	negative
@united flight to RSW tonight -me &amp;  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys &amp; bags off. Lifesaver!!	positive
@USAirways how about checking the plane before having everyone board the plane? #pissed	negative
@JetBlue Traveling with two kids tomorrow (ages 7 and 4) domestic, do they need birth certificates to check in at airport?	neutral
@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB	positive
@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( ͡° ͜ʖ ͡°)	neutral
@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10	positive
@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville	positive
@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.	negative
@SouthwestAir don't ever tweet me again	negative
@united This is NOT a local UNITED number for Malaysia   0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?	neutral
@USAirways Thank you.	positive
“@JetBlue: Our fleet's on fleek. http://t.co/BBM6PAbORt” &lt;&lt;Now THAT is fuckin funny. 😂	neutral
@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your "fine print," haha	positive
@SouthwestAir thank you :-)	positive
@united Thanks so much , my passport was recovered	positive
@JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward	neutral
@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.	neutral
@JetBlue the departure time keeps getting Late Flightr.  I'll be lucky if I'm home by 3am	negative
@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help.	negative
@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?	negative
@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)	positive
@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to	negative
@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever	positive
“@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.” Will do!	neutral
@USAirways - flights 4500 AND 403 delayed for "crew availability?"  What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival.	negative
@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!	positive
@VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs	neutral
@SouthwestAir Times change, I guess. http://t.co/osox9h7fWY	neutral
@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list	positive
@AmericanAir DM the locator code, thanks.	neutral
@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd	positive
@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?	negative
@united UA6002 MLI-&gt;DEN. Will miss connection UA3530 DEN-&gt;YEG due to delay.	negative
@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!	negative
@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/vGqOihtRkH	neutral
@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF	neutral
@SouthwestAir  at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous	negative
@AmericanAir we've already made other arrangements ourselves.	neutral
@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks	neutral
@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?	negative
@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.	negative
@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error "no active flight segments"	neutral
@united will I make it with the delay?	neutral
@SouthwestAir good to know. Perhaps it was execution then.	neutral
Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”	positive
@SouthwestAir   I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky	negative
@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow	positive
@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!	positive
@AmericanAir Is there a way I can get a record of all the flights I've taken with you?	neutral
@united yea, a refund. Your airline ruined our trip.	negative
@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.	neutral
@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.	neutral
@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?	negative
@united I’m resending the confirmation code in a DM	neutral
@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided	positive
@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!	positive
@USAirways &amp; @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks	neutral
@JetBlue I would like to receive offers.	neutral
@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets	positive
@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a "kid" section (near the back) ;)	neutral
@southwestair,  Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID	negative
@AmericanAir Telling frustrated customers "we are super busy, please call back Late Flightr kthxbai" and then hanging up is not the best practice.	negative
@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!	negative
@VirginAmerica can you please have flights in  SJC ? I have no choice but to fly Southwest to Vegas 😩😭	neutral
@AmericanAir - And @AirSouthwest  had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?	negative
@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!	positive
@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?	neutral
@USAirways But nope!  Apparently this is the way you guys do business!  I guess I'm flying southwest and her blue from now on.	negative
@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.	negative
@AmericanAir got another flight. Thanks you	positive
@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?	negative
@JetBlue thanks. I appreciate your prompt response.	positive
@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice	positive
@united I'll be impressed if I actually get a response! 😜	neutral
@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA	positive
@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today.	neutral
@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids	neutral
@SouthwestAir Maybe it is just a machine...	neutral
@JetBlue thanks for the quick response! Fingers crossed the plane gets here then	positive
@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer.	negative
@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!	neutral
@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue	positive
@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!	positive
Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”	positive
@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O	negative
@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever	negative
@JetBlue minutes to spare.	neutral
@JetBlue I can't find a good photo of it... You got one? #goodnight	neutral
@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum	negative
@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh	negative
@united Thank You	positive
@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed	negative
@JetBlue Using JetBlue air miles?	neutral
@SouthwestAir I would appreciate that.  Thank you.	positive
@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?	neutral
@AmericanAir appreciate it!!	positive
@JetBlue do you have direct flights to and from Bos to St Lucia or Antigua?	neutral
@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?	negative
@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..	positive
@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj	negative
@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!	positive
@JetBlue this makes me happy. I hope these aren't empty promises.	positive
@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman	positive
@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals	negative
@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(	negative
@SouthwestAir I dunno my travel information.. like what?	neutral
@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter.	positive
@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD	negative
@JetBlue thanks for update http://t.co/K7uBOTMr1r	positive
@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.	positive
@united @suntoshi I still like you united airlines	positive
@AmericanAir what about flight 1239?	neutral
@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.	negative
@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! 😊	positive
@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?	negative
@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/hrvuKtpvn1 http://t.co/MY3dnVBZAZ	neutral
@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled	negative
@USAirways should, but didn’t.	negative
@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, "well, that system is about dead." She didn't understand	negative
@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)	positive
@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks	positive
@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w	neutral
@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg	positive
@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm	negative
@USAirways 4473.  She just called to say it's a runway clearing problem of all things.	neutral
@USAirways any chance of making #561?	neutral
@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight	neutral
@JetBlue thanks. Line moved quick. Already done.	positive
@USAirways  Good news, we got fixed.	positive
@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.	positive
@united awesome new plane flight 1701	positive
@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...	positive
@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!	negative
@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)	positive
Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!	negative
@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC.	negative
@united what do you have in mind?	neutral
@united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq	negative
@united OK, thanks for the clarification.	neutral
@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?	neutral
@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?	negative
@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?	negative
@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!	negative
@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!	negative
@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ	positive
@SouthwestAir thanks for adding straight flights from Columbus to Oakland!	positive
@JetBlue are we good?	neutral
@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43	positive
@AmericanAir thank you, truly appreciate the help, just sent a DM	positive
@USAirways how long is that flight? http://t.co/bCwckWtnlE	neutral
@united  Your survey is too long.  I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.	negative
@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!	positive
@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.	positive
@SouthwestAir @FortuneMagazine friendliest employees	positive
@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p	neutral
@united I see several economy plus can you put us in those. We don't have to be seated together	neutral
@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭	negative
@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm	positive
@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard	neutral
@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL	negative
@united once again your customer service rep was rude!   I asked a question and in turn got attitude.  Jane was no help.  Disgusted again!	negative
@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?	negative
@SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning	neutral
@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag	negative
@JetBlue when are you going to get wifi on your planes?	neutral
@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW	positive
Why “@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx”	positive
@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh	positive
@VirginAmerica Lister to my show my on Monday 1230 130	neutral
@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight.	negative
@united thanks! We would like an apology and a full refund. Please confirm when we will receive.	negative
@JetBlue Flight 1447 (N351JB) "JBLU" arrives at @FlyTPA following flight from Westchester County Airport http://t.co/xX2M2jxQep	neutral
@united what you did was illegal and a breach of contract. I will be in touch but not through your "customer feedback"	negative
@united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?	neutral
@united you need to follow me I order for me to DM....	neutral
@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?	negative
@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.	negative
@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN	positive
@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you	negative
@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?	negative
@united how do I get my account number if your website says email is unavailable?	negative
@SouthwestAir can you follow me so I can send you the info?	neutral
@SouthwestAir landing early morning @BWI_Airport after snowfall. http://t.co/apRZsPxigE	neutral
@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire	negative
@AmericanAir everything's good now brothaaaaaa	positive
@AmericanAir I sent you a DM, can you please help.	neutral
@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3	positive
@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me	negative
@JetBlue my daughter's college game in Denver.  Only one set of parents will be there 😢😢😢	neutral
But I don't see AA @united	neutral
@united I will. Thanks.	positive
@USAirways Your system is affected by the weather?	negative
@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money.	negative
@united you guys are gay	negative
@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.	negative
@SouthwestAir  Mad love http://t.co/4ojrSDWPkK NYC-	positive
@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!	positive
@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech  issues.	negative
@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled.	negative
@JetBlue just lost very loyal customers who use them 4-10 times a year.	negative
@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.	positive
@united i would like to know if its possiable to checkin online or must it be done at Schiphol?	neutral
@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin 😂😂	neutral
@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol	neutral
@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U	positive
@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.	negative
@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293	negative
@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat	neutral
@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot	negative
@USAirways waiting for bags now over 25min in Phl bag claim!	negative
@united allowing passengers on my flight to block exit of plane	negative
@united #OrthoDoc on-call to in-flight! Glad to have been of service!	positive
@USAirways bad weather shouldn't mean bad service	negative
@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(	negative
@united +the plane.	neutral
@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.	negative
@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?	positive
@united You must follow me in order for me to send you a direct message if that is what you meant.	neutral
@JetBlue seriously? System down? No IT?	negative
@united @parryaftab done thnx	positive
@USAirways Have a 6:05pm flight out of PHL Sat, 2/21. Snow expected. Are we able to switch to an earlier flight without penalty?	neutral
@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated	negative
@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?	neutral
@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name &amp; one has middle initial. Won't allow change	neutral
@USAirways delays to the max	negative
@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler	negative
@JetBlue Update please on why flight 2601 continues to be further delayed	negative
@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!	positive
@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice	positive
@united  Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience	negative
@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?	neutral
@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)	positive
@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.	negative
@AmericanAir Why is your cover photo of TWA? Just wondering.	neutral
@JetBlue @ProfessorpaUL15 Always happy to help!	positive
@SouthwestAir can't wait! Thanks for the response!❤️	positive
@SouthwestAir following. Thank you.	positive
@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr	neutral
@USAirways Waiting for my luggage on flight 1923. Is there a delay?	negative
@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well	negative
@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay!	positive
@VirginAmerica "You down with RNP?" "Yeah you know me!"	neutral
@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive	negative
@USAirways  That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!	negative
@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.	negative
@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?	negative
@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.	negative
@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜	positive
@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking	positive
@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.	neutral
@USAirways #555PHLtoSLC this is happening now.	neutral
@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23	negative
@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...	negative
@AmericanAir I am dealing with the reFlight Booking Problems agent in the Miami airport now	neutral
@united thanks. That means I have 30 minutes to make my international connection to HKG	neutral
@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1	positive
@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.	negative
@SouthwestAir "Airport snow removal method #22.." Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY	positive
@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.	negative
@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx	neutral
@USAirways that's ok, just know that I'll most likely never book with you again	negative
@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!	negative
@SouthwestAir give me tickets to atlanta! I would do anything!  Anything 😆	neutral
@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.	negative
@jetblue who's running your tweeter using the word fleek?	neutral
@JetBlue ...and when did your legal department start running your social media channels?	neutral
@united Worst airline ever?	negative
@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice	negative
@JetBlue is yr site having trouble for mobile check in ?	neutral
@SouthwestAir why is your website downnnnn :( ugh	negative
@united involuntarily bumped your passenger and can't guarantee them another flight for three days!	negative
@JetBlue excited for my first flight w/ you today! It's delayed though- can you give me the 411? Flight number 989 from Boston to DC	neutral
@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!	positive
@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group	positive
@USAirways gate agent in CLT forced me to check bag in z1 &amp; proceeded to allow larger bags. Huge inconvenience to travel plans.	negative
@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?	negative
@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr	negative
@JetBlue I hope so because I fly very often and would hate to change airlines.	neutral
@united Can I get a follow? I fly with you for Christmas.	neutral
@united met with agent. All taken care of. Thx for reply	positive
@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?	negative
@JetBlue is the best!  Can't wait to use my travel bank $ for a FUN trip.	positive
@AmericanAir flight 353	neutral
@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?	neutral
@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father	negative
@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.	positive
@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!	positive
@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.	positive
@SouthwestAir haha...yeah i did, just making a joke	neutral
@JetBlue, was far less painful than what was coming from Avis.  💙	positive
@SouthwestAir An Oscar-worthy entrance into LA. http://t.co/10tmtHVFDC	neutral
@JetBlue oh definitely. I kind of only fly JetBlue.	positive
@USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.	neutral
@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated	negative
@AmericanAir I wish I could remember all of their names!	positive
@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.	negative
@JetBlue I do! The best airline wifi ever. Thank you!	positive
@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating.	negative
@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.	neutral
@united I will give it a couple more weeks. Thank you.	neutral
@SouthwestAir I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate	neutral
@SouthwestAir @FortuneMagazine  great news.	positive
@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?	neutral
@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.	positive
@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.	negative
@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!	positive
@united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0	neutral
@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated	positive
@USAirways thank you for fixing my 5 hour delay.	positive
@united UA1469. Just landed.	neutral
@VirginAmerica way to take advantage of #MayweatherPacquiao :)	neutral
@SouthwestAir  I got rebooked for tomorrow	neutral
@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???	neutral
@united Will do! Thanks!	neutral
@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj	positive
@USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?	neutral
@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!	positive
@VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9	neutral
@united After all I have been through on this trip, can you get me on another airline home?	neutral
@SouthwestAir JH thank you. I finally got through the second time.	positive
@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!	negative
@USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier	neutral
@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying	negative
@USAirways it was customer service like I have never seen before!  Kudos to your organization.	positive
@USAirways message me if you want to issue a refund so someone else can use my seats tomorrow AM #flightCancelled Flighted #custservicehasnonumber	neutral
@united counter agents at RDU deserve a medal. #thankyou	positive
@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩	negative
@SouthwestAir are 5 people there?	neutral
@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.	negative
@SouthwestAir you're going to compensate us for the two plane changes in Atlanta right?	neutral
@united it was delivered! Thank you for making sure it arrived at my doorstep!	positive
@united got it, look forward to hearing from you soon	neutral
@AmericanAir  Mad love http://t.co/4ojrSDWPkK NYC-	positive
@AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider Fê-route as I have connect?	neutral
@USAirways Y'all need to get it together	neutral
@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus)	neutral
@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!	negative
@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS	negative
@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved	negative
@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise	positive
@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.	negative
@united ok, have sent u info via DM. I appreciate your help and consideration. 😊	positive
@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded	negative
@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)	positive
@united hey awesome!  Thanks for the reply, will be filling the form out! @AmericanAir	positive
@USAirways new F/As from DFW to CLT this morning did a great job. Well Done!	positive
@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ	neutral
@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail	negative
@USAirways @AmericanAir I love you guys &amp; I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher.	negative
@SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.	positive
That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue	positive
@AmericanAir These are some awesome photos. Thanks for sharing! 😁	positive
@JetBlue They just came out. Thanks for the follow-up. That's why you're the best!	positive
@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise	positive
@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(	negative
@SouthwestAir can you outline the policies for both scenarios?	neutral
@SouthwestAir what number can we use to all from outside the US? Thx	neutral
@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app	negative
@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest	positive
@united thank you! 😊	positive
@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp	neutral
@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G	neutral
@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed.	negative
@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.	negative
@USAirways She was put on hold on that number for a loooooong time too.  No help. #lostandforgotten	negative
@SouthwestAir already booked my tickets for August 20th-30th!  Can't wait for my vacation!	positive
@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.	negative
@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night.	negative
@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided	negative
@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?	neutral
@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.	neutral
@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?	neutral
@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!	positive
@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me	positive
@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!	positive
@AmericanAir I'm great thanks keep up the good work	positive
@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam	positive
@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.	neutral
@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #	positive
@USAirways on the DL, send Ethan some new pants and some "white revive" laundry tabs. He's a great guy, good crew, he's just, err, single.	positive
@USAirways thanks so much!	positive
@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge.  You treat your customers like crap	negative
@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!	negative
@AmericanAir DMing you now! Big thanks.	positive
@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback &amp; will be better	negative
@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse	negative
@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color	neutral
@VirginAmerica Thanks for your great customer service today &amp; for helping me get all my travel sorted out!	positive
@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did.	neutral
@JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?	neutral
@USAirways announced that people going to FL via Charlotte would have to go to a different plane &amp; gate, but it was a 'direct flight' #logic	neutral
@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt... Is everything ok?	negative
@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service. #socialtantrum	negative
@JetBlue great will do once I land in JFK	positive
@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT	neutral
@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail	negative
@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?	negative
@JetBlue no. Did not catch his name. I am sure Jason will know.	neutral
@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter	positive
@VirginAmerica ok! first time flying with you tonight :)	positive
@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?😑	negative
@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its	negative
@SouthwestAir Yeah, we figured it out.  Thanks.	positive
@united Thanks JT	positive
@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519	neutral
@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence	positive
@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.	negative
@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG	positive
@USAirways done	neutral
@SouthwestAir used to love you, but you keep rescheduling my flights.  #southworst	negative
@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline	positive
@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!	positive
@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.	positive
@AmericanAir how we looking? We going to be able to get out on time? #flight353	neutral
@united @retailbagholder hahaha. At least they gave u a refund.	neutral
@SouthwestAir how come on mobile I can't proceed w/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.	neutral
@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options	negative
@SouthwestAir yes can do	neutral
@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???	negative
@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.	negative
@united I'm flying UA but *G with A3	neutral
@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.	positive
@SouthwestAir when will dates to fly go past August 7 2015?	neutral
@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines	negative
@AmericanAir the dinner and called me "hon". Not the service I would expect from 1st class.  #disappointed	neutral
@SouthwestAir TY for your consideration!	positive
@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status	neutral
@USAirways too Late Flight.	negative
@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like	negative
@USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it?	neutral
@united thank you! Love united!! Have 4 flights today!	positive
@AmericanAir I had it until last night, but because "severe weather" I could make the needed changes and now fair goes up 150 each.	negative
@JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta	neutral
@JetBlue I definitely will. Thanks!	positive
@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?	negative
@AmericanAir thanks. They did not charge anything in the end so all is good.	positive
@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?	negative
@united social media team is on point on #OscarNight :)	positive
@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job	positive
@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through	negative
@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.	negative
@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???	negative
@united that's right- with an overnight Miami.	neutral
@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with	negative
RT @JetBlue: Our fleet's on fleek. http://t.co/WEZUMDimYF	neutral
@USAirways that's who I spoke to already. We've already booked another flight w/someone else. Thanks for your concern. Just wanted to	neutral
@united just got my lost Kindle in the mail! Thanks again.	positive
@AmericanAir you're my early frontrunner for best airline! #oscars2016	positive
@JetBlue its a wonderful thing!	positive
@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?	neutral
@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!	positive
@JetBlue thank you!!	positive
@USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX?	neutral
@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?	negative
@SouthwestAir sure can! Just a second.	neutral
@SouthwestAir 10 revenue flights since the beginning of 2015?	neutral
@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me	negative
@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents	negative
@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck	negative
@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider	positive
@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!	positive
@AmericanAir thank you so much that helps a lot.	positive
@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever.	positive
@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever	positive
@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.	positive
@USAirways, can't control weather/flight attendant.Can control this-green ACU bag, 1.5 hrs &amp; counting! Yep that's me! http://t.co/0jUtCDRLjl	neutral
@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http://t.co/znsUjP86Bv	neutral
@united thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!	neutral
@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time &amp; lots of frustrated flyers standing around	negative
@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled.	negative
@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude &amp; uncaring rep has now frozen my acct. can't print bdng pass!	negative
@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u.	negative
@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE	negative
@AmericanAir its Adolfo Garcia	neutral
@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?	neutral
@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.	neutral
@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...	negative
@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU	neutral
@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water &amp; cookies in business class. #failed	negative
@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.	negative
@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK	positive
@JetBlue  I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?	neutral
@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops.	negative
@JetBlue Pittsburgh	neutral
@JetBlue Hi. I'm trying to find a flight to the Middle East.	neutral
@USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed	negative
@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi	negative
@united flying out of STL Saturday where they are expecting ice &amp; snow. When should we start looking for travel waivers? Thanks!	neutral
@USAirways and despite tailwind… Will still be Late Flight.	negative
@united any info on delays at SFO tomorrow due to low clouds?	neutral
@AmericanAir anything you can do?	neutral
@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB Flight Booking Problems ?	neutral
@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS	positive
@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code	negative
@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏	positive
@AmericanAir No worries at all. Y’all have a good one!!	positive
@USAirways Can I book award travel on Etihad with Dividend Miles?	neutral
@united @annricord both!	neutral
@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess	negative
@USAirways please keep Emily at you gso airport ticketing on staff she is amazing	positive
@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard &amp; the crew was evasive as to why they had to return to BOS the first time.	negative
@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.	negative
@SouthwestAir done. Sorry, I thought I was already.	neutral
@JetBlue When I checked yesterday it looked like it did. Did something change?	neutral
@JetBlue you got yourselves hot ladies flying the air for life #loyal	positive
@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility	negative
@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!	positive
@USAirways thank you for refunding me on my baggage ! really appreciate it	positive
@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?	neutral
@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped	positive
@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now	neutral
@united not happening.  Delta took care of us.  Peace!	negative
@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.	negative
@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597	positive
@JetBlue Tomorrow wouldn’t have been soon enough! Thank you for the info!	neutral
@JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound	positive
@JetBlue will call. Thank you!	positive
@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options	negative
@JetBlue Port-Au-Prince, Haiti for continued food distribution, medical supplies, &amp; orphan care!  #flyingitforward http://t.co/fn2QXybT9K	neutral
@USAirways I better get a free flight	negative
@USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?	neutral
@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!	positive
@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers	positive
@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.	positive
@USAirways one question. Can I book one way tickets with award travel/points	neutral
@SouthwestAir IM NOT THO 😭😭💔💔💔💔💔💔💔	neutral
@JetBlue thanks...	positive
@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today	neutral
@united instead of making  seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint &amp; happy customers	negative
@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass	positive
@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?	neutral
@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏	positive
@SouthwestAir  How do I get a companion pass??? Thanks,  Lin S	neutral
@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci	negative
“@USAirways: @hegshmeg O” thank you for that elaborate response	positive
@JetBlue any chance you will by this summer?	neutral
@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue	negative
@AmericanAir Super Spring Tides and “Tide of The Century” Drawing tourists to French and U.K coasts: http://t.co/gXdqORtsS0	neutral
@JetBlue flight16?	neutral
@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.	positive
@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info	negative
@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available.	negative
@SouthwestAir thank you so much completely made things right!	positive
@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven	negative
@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge	positive
@united ... I want my bag off flight 1142, what do I do now?	negative
@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty	negative
@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien	positive
@SouthwestAir thank you! ❤️❤️❤️ you guys!	positive
@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)	positive
@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!	positive
@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.	negative
@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!	positive
@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.	negative
@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.	negative
@USAirways hi guys, do you have a general enquires email address please? Thanks David.	neutral
@JetBlue great trip today!  Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB	positive
@USAirways tell reservations to rebook me from 5080 to 5129	neutral
@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.	positive
@AmericanAir Yes, thanks for checking. Very cramped, but got on &amp; made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD	positive
@AmericanAir I need to be back in Cleveland as early as possible tomorrow	neutral
@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable	negative
@USAirways we are boarding now but have yet to depart.  Thanks for the response.	positive
@united followed and messaged. Thanks so much for the help.	positive
@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?	neutral
@VirginAmerica delayed to10.30!!	negative
@united But thanks for asking	positive
@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?	neutral
@JetBlue what is the name of this tailfin? http://t.co/qxV45MV0Ug	neutral
@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!	negative
@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable	positive
@united I'm not sure it will have "next time"...	negative
@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.	negative
@SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!	neutral
@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!	negative
@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌	neutral
“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&amp;2. Just no reason on 3/5.	negative
@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge	negative
@united 6 hour mechanical delay...killing me	negative
@AmericanAir Thank you! You will see me :)	positive
@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?	neutral
@SouthwestAir So today I call into Customer Service &amp; speak with Wendell Holton in the Dallas office &amp; I am told there is nothing he can do	negative
@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.	neutral
@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got "unspecified errors"	negative
@SouthwestAir companion pass please!	neutral
@united Listen, learn &amp; do this: Remove your PQD requirement. It is insulting. ^HA	negative
@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.	positive
@SouthwestAir is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️	neutral
@USAirways If I’m unable to use my departing flight can I still use the returning flight?	neutral
@JetBlue Awesome! #bestairlineever	positive
@SouthwestAir I notice that there are separate buttons for "guitar" and actual "music" in this pic. Some bands should take note of this.	neutral
@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP	negative
@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.	negative
@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.	positive
@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing.	negative
@USAirways is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http://t.co/Nvk3IrG4KP	neutral
@AmericanAir your call system is a fucking joke	negative
@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days	negative
@AmericanAir Always love opening the upgrade email.	positive
@united flight 5431	neutral
@united Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?	neutral
@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!	positive
@SouthwestAir telling my Fam in Vegas now. :)	positive
@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?	negative
.@united Thanks. Hopefully this is easily resolved.	positive
@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http://t.co/zdKXn4kTOu	neutral
@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!	positive
@united. You guys made my day. Treated me well. Thank you!!!	positive
@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that.	neutral
.@united It's worth saying that, if you litter in Singapore, you get caned. "But there are rules" says @united	negative
@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold	negative
@AmericanAir 🙏 in my hotel now. Thank you!	positive
@USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.	negative
@USAirways tooooo many Cancelled Flightations! My chain of command hates me now	negative
@USAirways ok thanks	positive
@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.	positive
@JetBlue by any chance do u offer fresh guacamole on your flights	neutral
@USAirways is it policy to tell customers "We can't help you?" I'm sorry but this is unacceptable	negative
@USAirways - Janet &amp; my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically &amp; notified us by email at no additional cost.	positive
@VirginAmerica there is something wrong with you website in Safari iPhone	negative
@SouthwestAir All good... beers and #oscars2015 ar #DIA	positive
@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.	positive
@AmericanAir Will do. Appreciate the replies though.	positive
Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA	positive
@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks	negative
@AmericanAir Great seats on this aircraft!	positive
@AmericanAir Thanks!	positive
@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6	positive
@united thanks again for your concern. I will contact customer care upon our return from Australia.	neutral
@united  No first class passenger should have to pay for inflight wifi.	negative
@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry	negative
@united thanks for more timely updates.	positive
@SouthwestAir sent	neutral
Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI	positive
@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!	positive
@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport	negative
@united you guys have such big hearts.. keep up the good work	positive
@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.	negative
@AmericanAir I didn't miss my flight.  American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault.	negative
@united There is no "reference number." Your agent told me to "just drive to the airport" because "I can't reach anyone there to deliver..."	negative
@JetBlue your agent told us TSA didn't have a crew to get bags!	negative
@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help	neutral
It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue	positive
YASSSSS. Da Fuccc- RT @JetBlue: Our fleet's on fleek. http://t.co/oAJ5mnuchA	neutral
@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN	negative
@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?	neutral
@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek	neutral
@USAirways can you help us figure out our correct six digit confirmation number?	neutral
@SouthwestAir The pilots&amp; crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!	positive
@SouthwestAir finally through thx	positive
@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?	negative
@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out	positive
.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!	positive
@SouthwestAir beyond ready	positive
@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F	negative
@USAirways what does "your reservation is 'out of sync.'" mean? On hold w customer service 12 min and want an idea what is up	negative
@united really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst	negative
@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather	positive
@USAirways Thank you, although we're using our miles from our card and Flight Booking Problems companion tickets which can only be booked over the phone.	neutral
@AmericanAir When Flight Booking Problems an int'l flight online, do I have to provide a passport number when Flight Booking Problems or just when I arrive at airport?	neutral
@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?	neutral
@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1)	neutral
@United can you help me get from IAH to SFO earlier tonight?	neutral
@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? 🌴🌴 It's so cold here.	neutral
@SouthwestAir Please bring back RDU to FLL direct route!  I noticed it is missing starting in Late Flight August!  The flights are always packed!	neutral
@AmericanAir well Done all of you xx	positive
@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!	negative
@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊	positive
@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr	positive
@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics	negative
@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow	negative
@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(	negative
@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.	negative
@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.	negative
“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!	negative
@JetBlue Hi! Does my upcoming flight 2168 from West Palm to HPN have Fly-Fi?	neutral
@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight	positive
@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?	negative
@USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home	neutral
@SouthwestAir yes but not with out an attitude and nasty comment	negative
@USAirways thanks	positive
@JetBlue is definitely my new favorite airline.	positive
@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?	neutral
This is so smart it makes me angry MT @JetBlue: We’ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe	positive
@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- &amp; wouldn't take away a 9year old kids bag!	negative
@AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck	negative
@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ	neutral
@USAirways very embarrassing.	negative
@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.	neutral
@USAirways can I bring mini bottles of booze on to my flight?	neutral
@united stop picking on us #CLE http://t.co/VTqE8m1L3i	negative
@USAirways can you please post wait time-have been on hold for two hours	negative
@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.	positive
@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!	positive
@VirginAmerica Keep up the great work :)	positive
@JetBlue they were amazing and thank you!	positive
@JetBlue thank you :-)	positive
@USAirways can you DM me please?	neutral
@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots	negative
@SouthwestAir Sent your way, thanks for the help.	positive
@united Thanks!  Good to know.	neutral
@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)	positive
@VirginAmerica Thank you for the follow	positive
@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!	negative
@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home &amp; back to work.	positive
@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?	negative
@JetBlue @TSA JetBlue never disappoints !	positive
@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm....	negative
@AmericanAir Thank you for the response.  When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up	neutral
@AmericanAir all of these issues are not based on weather or things that are out of your control. These  issues are based on negligence.	negative
@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS	negative
@united I can’t go back to the airport, I’m working, and won’t have time.  Are you telling me there is seriously no other way?	negative
@SouthwestAir Thank you!  #thankful #feelingtheluv	positive
@AmericanAir I can't get ahold of aadvantage reservations.  I need to ticket a reservation that Cancelled Flights soon.  can you help?	neutral
@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊	negative
@USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for.	negative
@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend 😬	neutral
@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers	negative
@SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama	neutral
@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?	negative
@united U blow	neutral
@JetBlue excellent. you guys are the best	positive
@SouthwestAir ok thank you  i hope  so too	positive
@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?	neutral
@united call wait times are over 20 minutes and airport wait times are longer	negative
@AmericanAir 62 inches !?	neutral
@united no I don't, but I'm sure United have my info on its system.	neutral
@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation.	negative
@united I am still in the airport waiting for my flight.	negative
@southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1/2	neutral
Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN	positive
@JetBlue what's the link for #FlyFi	neutral
@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard	negative
@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?	negative
@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation	negative
@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!	positive
@united You can't control turbulence, but you can control customer experience, lot of scared people up here.	negative
@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome	positive
@united, you just caused a riot on the airplane. Never seen anything like this	negative
@AmericanAir keep up the good work.  Got me to my destination safe and on time today	positive
@JetBlue why are there so many delays to north east cities?	negative
@JetBlue @Airbus  Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek	positive
@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.	negative
@SouthwestAir it's never too Late Flight to do the right thing	neutral
@SouthwestAir oh my god thank you so much!!! I just sent you a DM	positive
@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!	positive
@SouthwestAir thx but I'll be expecting a credit for this leg.	negative
@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?	neutral
@JetBlue awesome, thanks!	positive
@JetBlue That makes two of us! Lol #Blushing	positive
@JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends	neutral
@JetBlue  hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM	positive
@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424	negative
@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine	positive
@usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir	neutral
@united I flew United last month and the experience was AWESOME!	positive
@united it's kinda funny. No worries.	positive
@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!	negative
@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby.	negative
@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J	neutral
@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs	negative
@USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills.	negative
@USAirways  "please call Late Flightr" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith	negative
@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!	negative
@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi	negative
@SouthwestAir how do i know that my information is not found on other people's account?  I can see someone else's reservation, rr # and trip	negative
Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united	neutral
@USAirways flight was full.  1 open middle seat.  Did not want to sit there.  What is your policy?	neutral
@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA	neutral
@JetBlue I'm flying your airline just out of #LGA 😷	neutral
@AmericanAir can you take care @Cowboycerrone please.  Thanks	neutral
@JetBlue dispatcher keeps yelling and hung up on me!	negative
@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI	positive
@JetBlue sure thing!	neutral
@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG	positive
@SouthwestAir ha, ha not a make or break for me either way!	neutral
@JetBlue sure is 💙	positive
@JetBlue you guys operate a world class company and for that I thank you	positive
@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#.  Need help.	negative
@USAirways International	neutral
@AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝	negative
@JetBlue needs to get its act together in #PHX	negative
@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw	neutral
@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.	positive
@USAirways I don't need to rebook I need to know the policy	negative
@united Pick	neutral
@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.	negative
@SouthwestAir  when is the next flight with free cocktails ?	neutral
@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!	negative
@JetBlue I am heading to JFK now just on principle alone to deal w my lost &amp; damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail	negative
@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR	positive
@USAirways understood and so does us airways.  Getting through tsa is the problem	negative
@united any chance you could help rebook?? My flight Cancelled Flightled	negative
Thank you @united for your prompt assistance.	positive
@SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?	neutral
@united finally made it to rep, who solved my problem.	positive
@JetBlue I have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. Can I get on list at CTG	neutral
@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot	positive
@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6	positive
@SouthwestAir Got it covered. Thanks!	positive
@JetBlue yes! Terra blue chips were my favorite. :)	positive
@USAirways This is the last time I use your airline. I promise that!	negative
@united follow me please this airline is beautifull ♥	positive
@united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-)	neutral
@VirginAmerica no A's channel this year?	neutral
@SouthwestAir Got help from a nice lady on the phone in Georgia.  Thank you!	positive
@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines	positive
@united is by far the worst airline ever 😡😡	negative
@SouthwestAir @FortuneMagazine Congratulations!	neutral
@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client	negative
@SouthwestAir ok, gotcha! ✈️😃👍	positive
@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http://t.co/5z9STyUQJ3 #DFW #DAL #airlines	neutral
@VirginAmerica CEO says #Southwest &amp; #jetblue have strayed from low cost model. http://t.co/96Sctomh29	neutral
@AmericanAir  that's what I am hoping for	neutral
@united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695	negative
@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100	negative
@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!	negative
@united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?	neutral
@united it's done.  If you do something to make up for it I'll tweet that too.	neutral
@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx	positive
@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH	negative
@SouthwestAir DM Sent.	neutral
@united Nice "partners" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R	negative
@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare	negative
@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff	negative
@united just did! Thank you!	positive
@USAirways #flight4592 LET US OFF THIS PLANE!!!  please go to a gate.  This is absurd.	negative
@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights	negative
@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.	negative
@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.	negative
“@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame	positive
@SouthwestAir  Thank you.	positive
@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople	negative
@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥	negative
@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards	negative
@JetBlue do you know when the schedule for dec 2015 will be released?	neutral
@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.	positive
@SouthwestAir sent DM	neutral
@USAirways suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you.	negative
@united sent DM's	neutral
@USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook.	negative
@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.	negative
@USAirways  that would be lovely! You have great people working in your organization.	positive
@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ✈️	neutral
@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney	neutral
@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back	negative
@united I was just calling the Global Services help desk so via phone.	neutral
@JetBlue Thank you guys! Brilliant customer service	positive
@SouthwestAir Southwest is definitely my favorite airline to fly! :D	positive
@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted	negative
“@SouthwestAir: @pancho_joe No, no, you must've heard us wrong. Sweet mixtape,though" 4 the record,I didn't leave the 80's, the 80's left me	neutral
@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime	negative
@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!	negative
@USAirways you are cutting into my pregame time.  Go @KentuckyMBB !!!!	negative
@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence.	negative
@USAirways  thank you! Glad to be heading home! Great people at your call center!	positive
@SouthwestAir open seating is like an open marriage, there's so much love for strangers!	positive
“@JetBlue: Our fleet's on fleek. http://t.co/PULp4i0w96” smh	neutral
@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide	negative
@USAirways see you on board tomorrow	positive
@united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?	neutral
@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???	negative
@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet	positive
@JetBlue Mark T.  in Austin was great handling my bag issue.  #thanks	positive
@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston	negative
@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight	positive
@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons	positive
@SouthwestAir I got it added thank you! :)	positive
@SouthwestAir yeehaw. You found us another plane.  Thx for listening to me vent.	positive
@JetBlue Re: Flight 8088 SXM&gt;JFK what time does bus leave hotel on Feb 22?  Mass confusion here.	neutral
@SouthwestAir best airline 👌	positive
@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome	positive
@JetBlue we made it safe and sound. Thank you for the safe travels.	positive
@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight &amp; all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV.	negative
@united What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare	neutral
@united Got me home amid snow &amp; Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone &amp; an upgrade. Thank you!	positive
@USAirways I’d suggest proper information dissemination to all staff on a more timely &amp; relevant schedule to prevent this in the future.	neutral
@united you are the worst. I will avoid you like the plague.	negative
@AmericanAir don't they already know ?  Isn't everyone sharing how nasty the food is? It's not even close to decent.	negative
@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0	neutral
@AmericanAir ahhhh your silence is golden now.  This tops it all.  Anyone get fired?	negative
@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!	positive
@SouthwestAir the person I talked to couldn't do anything not normally available online other than the "no charge" part.	negative
@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?	negative
@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!	negative
@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.	positive
@SouthwestAir Thank you. Great tool	positive
@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow	neutral
Yessir RT “@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.”	neutral
@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺	negative
@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..	negative
@AmericanAir. You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.	negative
@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?	negative
@united same flight number different flight. I'm heading to MPLS	neutral
@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??	negative
@USAirways we were moved to a delta direct. Thank you for the accommodations!	positive
@SouthwestAir I am but it says yall are sold out. Me &amp; My coworkers would need to get out first available	neutral
@USAirways we got our bags today. Thanks!	neutral
@USAirways please follow me so I can DM you about something	neutral
@AmericanAir 719. Looks like we are about to get going, finally!	negative
@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate	negative
@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?	negative
@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow &amp; Ice &amp; Cold, oh my! Will you issue a travel advisory for that?	neutral
@united I believe you have to follow me in order for me send you a DM	neutral
@united ok thanks! Where are you counters located? And how Late Flight are they open?	neutral
@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate &amp; have little to no information.	negative
@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us	negative
@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!	positive
@united thank you! Much appreciation for your help.	positive
@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?	negative
@USAirways thanks :)	positive
@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways	neutral
@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.	positive
@JetBlue do you think snow in boston on 2/24 will effect my flight?	neutral
@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)?  Thanks in advance for the help!	neutral
@AmericanAir "sorry you were disappointed" #outoftouchwithreality #people have kids and jobs	negative
@AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher	neutral
@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird	negative
@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV	positive
@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless	positive
@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?	neutral
@JetBlue look what I capture at Uvf http://t.co/Lj2ZXZN8kG	neutral
@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad	negative
@united for the record- Rozana at Newark was lovely and helpful. #choosekind	positive
@united It was quite enjoyable. 😊   Except now he's stuck on the runway in Houston. 😕	negative
@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx	neutral
@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM	positive
@SouthwestAir your employees were great!	positive
@JetBlue I would go to Italy to visit my relatives and see the house my dad left when he passed.	neutral
@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.	negative
@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca  easier	neutral
@united Leaving soon. Thanks!	positive
@USAirways yes but again valuable time has been lost	negative
@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8	positive
@united are you looking for European Flight attendants for Paris or Frankfurt?  Best,   Fabrice	neutral
@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer	negative
@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.	positive
@SouthwestAir Beautiful, thanks a ton!	positive
@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!	positive
@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination.	negative
@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!	positive
@USAirways thank you!!!	positive
@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!	positive
@AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego	neutral
@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport	negative
@JetBlue has screwed me over for the last time.  @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService	negative
@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL	neutral
@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!	neutral
@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry	negative
@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.	positive
@JetBlue Statement on #Lufthansa Incentive Offer - Stockhouse http://t.co/obF9jbPc6A	neutral
@JetBlue flite454	neutral
@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?	neutral
@USAirways they told me to call back Late Flightr	negative
@AmericanAir fantastic thanks! Will try and tweet a photo of the view :)	positive
@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX	positive
@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!	positive
@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off	negative
@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.	positive
@USAirways  I need to email customer service for help and a question, can you please provide the email address?	neutral
@VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax	negative
@united I am on 1528 and my connecting flight is 909	neutral
@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied	positive
@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa	positive
@AmericanAir so great AA1103 sitting for an hour first technical problems now what?	negative
@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed.	neutral
@united that's of course in lax	neutral
@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?	neutral
@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST.  I'm having no luck -help!	negative
@USAirways how much is it to check golf clubs on a flight. They might be oversized	neutral
@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)	positive
“@JetBlue: Our fleet's on fleek. http://t.co/pa7dCjXlzL”  C'mon fam😭😭 just. No. Ok?	neutral
@USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL	neutral
@united I sent a DM re an existing reservation but no one has responded	negative
@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm	negative
@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs	negative
@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!	negative
@AmericanAir @dfwairport you 2 together are the best part of flying!	positive
“@JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw” NOOOOOOOOOOOOOOOOOO	neutral
@VirginAmerica you guys are perfect as always! &lt;3 #WeRVirgin	positive
@SouthwestAir I am now a rapids rewards member #lovetotravel #chaching	neutral
@USAirways oh they saw it and said nothing.	neutral
@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta	negative
@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors &amp; corporate ph#. $200 to change a $130 tix? No thx.	negative
@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.	negative
@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!	positive
@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair	neutral
@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain  it's no wonder you had to sell	negative
@USAirways ok thank you we were told ground delay due to snow.	positive
“@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S” Thanks again SW	neutral
@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of	negative
@united is my favorite airline.	positive
@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.	positive
@SouthwestAir thank you!!!	positive
@SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!	neutral
@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH	positive
@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft.	negative
@JetBlue yes, today. Flight is full now. They said no to me at gate :(	negative
@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌	positive
@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.	positive
@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?	neutral
“@JetBlue: Our fleet's on fleek. http://t.co/jm4GeyXbY5”LOL	neutral
“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.	negative
@USAirways did you know that suicide is the second leading cause of death among teens 10-24	neutral
@VirginAmerica Need to start flying to @KCIAirport .  😊😀😃😄	neutral
@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!	negative
@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.	negative
@united exactly	neutral
@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night.  Crossed fingers. #DestinationDragons	neutral
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Xf9MPnAaJE	neutral
@USAirways Awesome USAir, TYSVM &lt;3	positive
@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?	negative
@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet	positive
@united this is for a check-in luggage. Employee told me not to include wheels in the dimensions.	neutral
@united thx off the response, finally got through the 45 min wait and talked to someone.	positive
@southwestair *any site*?   gmail, facebook, etc.	neutral
@JetBlue Finally taking off! LAS-FLL-SJU #letsgo	positive
@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg	neutral
@united reinstating the kosher meals that were dropped shortly after the merger?	neutral
@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was	negative
@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights &amp; days of work. #UA49	negative
@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!	positive
@united Thanks. UA1121, DEN, 40 min on tarmac.	neutral
@united I filled out the form but I haven’t received any sort of email confirmation that it’s been received. Is that normal?	neutral
@USAirways what is contact info to upgrade using advantage miles?	neutral
@united Kewl. Will also let them know the overhead bin over my row was "Inop". I love a good abbreve.	neutral
@USAirways I sent email to customer.relations@aa.com. Will this work?	neutral
@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring.	neutral
@JetBlue Flight 152 (N559JB) "Here's Looking at Blue Kid" departs @MCO enroute to @BostonLogan http://t.co/qeaDA92MW6	neutral
@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet	positive
@SouthwestAir I'm teaching new #travelers how to research, #budget &amp; #save for a trip today! http://t.co/Qll48r57ep	neutral
@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto	positive
“@JetBlue: Our fleet's on fleek. http://t.co/TnKIXXrxHB” 😂😂	neutral
@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/9vKj9S7jrM	neutral
@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event.  Sent to three gates in the night	negative
@JetBlue yes slc on 4/19	neutral
@united Got it.  I am following the United page.	neutral
@united Followback so I can DM plz	neutral
@SouthwestAir when can we expect customer service in Dallas to be available	neutral
@SouthwestAir do new flights come out at midnight?	neutral
@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie	positive
@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5	positive
@united you mean like my mailing address and rate? By the surliness of my United "coworkers" I'm guessing our benefits aren't great.	negative
@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?	negative
@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining	negative
@united I did not, my mind was on getting to the next flight.	negative
@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail	negative
@USAirways thank you! You have always been so good to me. I will follow up.	positive
@JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder	neutral
@SouthwestAir so was there a winner for #DestinationDragons ???	neutral
@USAirways  my flight was #3729...but I left my phone on the plane or the shuttle :(	neutral
@united appreciate the sentiment and you were able to get me off the ground;still missed connection	positive
@SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out	neutral
@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot	negative
@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +	positive
@SouthwestAir how oh how do we get tickets! ?!	neutral
@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?	negative
@SouthwestAir just did, thank you	neutral
@JetBlue its always a pleasure ☺️	positive
@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too	negative
@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE	positive
@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon	positive
@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.	negative
@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.	negative
@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi	negative
@VirginAmerica you should have 39 dollar LAX-Las fares!!!	neutral
What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy	positive
@AmericanAir done.	neutral
@united question. Are departure times based off eastern central time or the time zone your actually in?	neutral
@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts.	neutral
@USAirways thanks! http://t.co/pD7R1lL6Re	positive
@SouthwestAir I will say that your customer service has consistently been the very best!!!	positive
@JetBlue awe you guys are great can't wait to travel with you again soon!!!	positive
@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife	negative
@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us).  Help...	neutral
@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?	negative
@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?	neutral
@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice	negative
“@JetBlue: Our fleet's on fleek. http://t.co/XX5QSCjlL1” @BrandsSayingBae #Freberg15	neutral
@AmericanAir agents refuse to help, "too busy" &amp; need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO	negative
can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl	negative
@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?	negative
@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou	negative
@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob	negative
@JetBlue I cri	neutral
@SouthwestAir go @franks105 go!	neutral
@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?	neutral
@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme	positive
@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip	negative
@SouthwestAir plane switch on 636 meant A= back of plane #disappointed	negative
@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' &amp; breaking out attitudy-customer service? #worstairline	negative
@AmericanAir please help us get home tomorrow!!!!!	neutral
@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before	negative
@united well played, ^LO.	positive
@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!	positive
@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend	positive
@SouthwestAir I have followed you. Awaiting your DM.	neutral
@united severely under staffed at Iah.	negative
@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback	negative
Is it insulting that @USAirways @AmericanAir offer a "non required $50 voucher as a goodwill offering..At least my bag can fly round trip	negative
Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP	neutral
@SouthwestAir Southwest Airline is THE way to go!	positive
@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?	neutral
@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people.	negative
@united in Bogota with no wallet is no fun. :-(	neutral
@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'	negative
@SouthwestAir Thanks Lindsey &amp; the Southwest twitter team for great service &amp; a speedy resolution #LuvAgent #swa	positive
@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???	negative
@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK	negative
@SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!	neutral
@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.	negative
@SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease	neutral
@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!	positive
@USAirways You all work hard at making sure things flow smoothly. Keeping positive.	positive
@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it	negative
@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015	positive
@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(	negative
@united sucks.	negative
@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.	negative
@SouthwestAir can you please make sense of the companion promo? How to we set it up?	neutral
@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!	positive
@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc	neutral
@AmericanAir Your logo looks like 3D glasses.	neutral
@united that's great! pls let me know when u start!	positive
@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2	positive
@USAirways I am good. I just did not understand the terminology.  but the merger brings new verbiage	neutral
@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!	positive
@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH	negative
@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting  for over 1 hr	negative
@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?	neutral
@JetBlue Hello! Can you tell me if you currently fly to Hawaii? Thanks!	neutral
@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.	neutral
@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough.	negative
@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?	neutral
@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!	positive
@united Thank you for the Delta transfer. Will my bags go too?	positive
@SouthwestAir  Please Help. We really want to fly with you. #guessweflyingdelta	positive
“@JetBlue: Our fleet's on fleek. http://t.co/CXTTxV2lMP” 😒	neutral
@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.	positive
@AmericanAir how hard is it to have catering ready to go?	negative
@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???	negative
@AmericanAir Why offer automated call back option when agent is available only to call me &amp; have me sit on hold? At 12:30am. #onholdfordays	negative
@JetBlue thank you so much for your effort	positive
@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.	negative
@JetBlue ok, tx. Will tell the guy sitting next to me at the gate	neutral
@SouthwestAir Can I get any help with Cancelled Flighting my flight reservation?	neutral
@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight.	negative
@SouthwestAir thanks for getting me home from Denver tonight despite the snow!	positive
@JetBlue yes Party is Over 😂	neutral
@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service	negative
@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA.  Can you help?	negative
@USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn	neutral
@JetBlue  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AmericanAir  to speak to a human at customer service	positive
@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup	negative
@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge	negative
@JetBlue Thank you!	positive
@USAirways will my known traveler no. transfer over from @AmericanAir ? when I check in at t-24 as an AA elite I can get choice seats?	neutral
@united for a fee...	neutral
@USAirways your airline also delayed our bags to us for 4 hours &amp; refused to ship them to our local airport #disappointed #stillbagless	negative
@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.	negative
@AmericanAir thank you we got on a different flight to Chicago.	positive
@united and a husband.	neutral
“@JetBlue: Our fleet's on fleek. http://t.co/dxn58rxDkS”@jameskraw see.	neutral
@JetBlue yesterday's deal?	neutral
1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.	negative
@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?	negative
@united can you please follow for a DM?	neutral
@SouthwestAir Happily! But you need to follow me in order for me to DM you	neutral
@SouthwestAir @TheAcademy party in #hotlanta http://t.co/x5ZQssJtRB	neutral
@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏	positive
@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport	negative
@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1	positive
@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.	neutral
@united is pri boarding for "Active Military" or only "In Uniform?" 90% can't travel in uniform for OPSEC reason, even on official travel	neutral
@JetBlue thanks JB!! This is why I 💙 you!	positive
@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer	positive
@JetBlue trivia contest to win flight. 1 question. RT and Follow &amp; I'll send you answer to enter. http://t.co/AucSYKFUHD via @WSJPlus	neutral
@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they "couldn't staff the plane"	negative
@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!	positive
@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!	positive
@AmericanAir two were non revs, right?	neutral
@SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!	neutral
@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?	negative
@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.	positive
@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?	neutral
@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines.	neutral
@jetblue I was able to access it by using the drop down instead of clicking on the tab.	neutral
@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA	positive
@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare	neutral
@AmericanAir thank you for the assistance	positive
@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!	positive
@united please don't take my membership away :(	negative
@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!	positive
@united @AmericanAir THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE http://t.co/e1EOfthgAJ	neutral
@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day!  please help	negative
@united how come I have no baggage updates.	negative
@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam	positive
@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.	positive
@JetBlue Need to get my 3-yr-old to Nassau (from SEA) to meet her great-granny she was named after - who just turned 103. #FlyingitForward	neutral
@AmericanAir fly my child	neutral
@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!	negative
@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.	negative
“@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop.	negative
@SouthwestAir go south everyone	neutral
@USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.)	neutral
@united &amp; on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go	negative
@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J	positive
@USAirways connection made. Thanks again this week. #daddyshome	positive
@SouthwestAir Thank you.	neutral
@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.	positive
@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC	positive
@SouthwestAir @FortuneMagazine. I'm flying on one right this minute	neutral
@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!	negative
@SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol 😜✈️	neutral
@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!	positive
@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?	neutral
@USAirways 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac	negative
@SouthwestAir booked our flights this morning. Can't wait to move about the country.	neutral
@JetBlue of my tray table is broken what do i do?	neutral
@VirginAmerica wow this just blew my mind	positive
@united : Unhappy with United's service?  Read Ralph Nader's open letter to UAL's CEO.  Leave a comment or RT.  http://t.co/O0745APIau	negative
@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING	positive
@SouthwestAir honesty should always be the policy	neutral
@united 3 hrs searching for flts, find 1 on site &amp; can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising	negative
😂😂 RT @JetBlue: Our fleet's on fleek. http://t.co/rinzYSK6kI	neutral
@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u	negative
@AmericanAir for our delays !!! I'm out of more money because of you	negative
@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards	negative
@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.	negative
@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?	negative
@united can you send me another confirmation email?	neutral
@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺	positive
@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now	positive
@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!	positive
@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou	negative
@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...	neutral
@SouthwestAir Thanks a ton!	positive
@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...	negative
@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?	neutral
So appreciated! @united	positive
@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?	neutral
@JetBlue you guys rock!! http://t.co/LA397zaoAY	positive
@AmericanAir I want the flight I have on hold. I don't want a new flight.	negative
@united thanks! Everything a-ok now.	positive
@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example	negative
@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 &amp; 1898 http://t.co/DkZl57uPQI	negative
@united yes I have &amp; they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed	negative
@USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?	neutral
@SouthwestAir I DM'd you	neutral
@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here...	negative
@AmericanAir ticks me off.	negative
@JetBlue That's why I love JetBlue! #truebluemember4life	positive
@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!	positive
@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing.	positive
“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp	positive
@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd	positive
@AmericanAir depends on the terminal, what' the best option? Arrive C, depart A. Breakfast burrito is what I'm craving.. Any update on 1119?	neutral
@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?	neutral
@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.	negative
@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.	negative
@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.	negative
@united its available online I just can't figure out how to do it to guarantee same flight	neutral
@JetBlue order @FARE (3/3)	neutral
@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???	negative
@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?	neutral
@JetBlue a little vino wouldn't hurt 🍷	neutral
@USAirways Yes. Confirmation number and all.	neutral
@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter.	neutral
Please explain …….. “@JetBlue: Our fleet's on fleek. http://t.co/vOsIzh17sl”	neutral
@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl	positive
@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow	neutral
@SouthwestAir I'm 30 mins out WAIT FOR ME😭😭😭	neutral
@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS.	negative
@USAirways Absolutely!! The staff was amazing!!	positive
@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no	neutral
@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS	neutral
@USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?	neutral
@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.	negative
@united Can you tell me Jet Airways award availability?	neutral
@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely.	negative
@united What delivery service do you use? I'd like to call them myself.	neutral
@JetBlue Just sent it	neutral
“@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice	negative
@SouthwestAir our flight is delayed till tomorrow curse the weather	negative
@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine.	negative
@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy	negative
@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!	negative
@AmericanAir thank you. They are processing my refund.	positive
@JetBlue thanks for letting us know. Hoping for no more delays!	positive
@AmericanAir I can DM it to you, if you follow me	neutral
@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines	negative
@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?	negative
@JetBlue now when I call it's still at the warehouse and might be going out tonight	negative
@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?	positive
@JetBlue I’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome	negative
@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV	positive
@SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!	positive
@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted	negative
@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are.	negative
@USAirways thanks. 😒	positive
@SouthwestAir wow! Some things are better forgotten!	neutral
@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/frrfxCCw7Z http://t.co/nKlW9SsVRQ	neutral
@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!	positive
@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?	negative
@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU	negative
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.	neutral
@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks.	positive
@SouthwestAir  is there a route to flight from Mexico City to Chicago midway using your services?	neutral
@AmericanAir why don't you take care of @Cowboycerrone flight screw ups	negative
@SouthwestAir awesome. thank you!	positive
@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!	negative
@JetBlue we are on flight 751 and were returning to the gate can you provide any information?	neutral
@united Thanks to supervisor Miriam who provided me with great customer service. #finally	positive
@united DM ed u the request num	neutral
@SouthwestAir will do. Thank you.	neutral
@AmericanAir Thank you so much.	positive
@AmericanAir Please help AA 2258 Monday Cancelled Flightled.  Can you advise on reFlight Booking Problems / refund.  Have children and need to make plans now	neutral
@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.	negative
@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.	negative
@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay	negative
@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?	negative
@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit.	negative
@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks	negative
@USAirways @CakeNDeath Question is will he and his lady behave...	neutral
@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?	positive
@SouthwestAir.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love.	positive
@VirginAmerica sad to learn you no longer fly SFO &gt; PHL. Hope it returns!	negative
@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion &amp; then be hung up on	negative
@SouthwestAir Another great flight &amp; crew, Las Vegas-Chicago #3397. Thanks!	positive
@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.	negative
@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied	negative
@AmericanAir already did- reply was "sorry. we believe this to be fair." as a journalist writing an article on my trip i will include this	neutral
@JetBlue loved the service from the staff at Newark today.   Good service goes along way.  I appreciate your preciation    Nj ✈️Tampa   🔵🔵🔵	positive
@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?	neutral
@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.	negative
@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline	negative
@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!	neutral
@JetBlue my email is my twitter handle followed by gmail ☺👍👍	positive
@USAirways Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?	neutral
@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!	positive
@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th	neutral
@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)	positive
@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP	positive
@usairways &amp; @AmericanAir planes in #grandcayman http://t.co/GX7QbtckBr	neutral
@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!	positive
@VirginAmerica Grand Budapest Hotel #OscarsCountdown	neutral
@SouthwestAir DM sent. Thanks for the help!	positive
@JetBlue still waiting to board and see if they will give us the exit row.	negative
@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?	neutral
@JetBlue got it. thanks the quick reply.	positive
@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.	negative
@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!	negative
@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊	positive
@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait	negative
@JetBlue - I look forward to getting this resolved. I will be in touch.	neutral
@united he is so excellent and so reliable :) #happycustomer	positive
@united Thank you for your offer! All sorted out :-)	positive
@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.	neutral
@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?	positive
@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH	negative
@USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far	positive
@JetBlue haha. TY. Do you know what time that lane opens at Logan?	positive
@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?	negative
@JetBlue ok is I hope thy the Bahamas next	neutral
@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.	negative
@AmericanAir thx, just sent the DM	positive
@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg	negative
@united Seat 14A, Flight UA895	neutral
@USAirways @AmericanAir Just had to buy a "safety" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.	neutral
@JetBlue so what about California	neutral
@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?	negative
@SouthwestAir great flight got us back on time!  Thanks	positive
@united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.	negative
@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!	negative
@AmericanAir yes I have. Thanks	positive
@JetBlue Thank you. Fingers crossed.	positive
@USAirways Another dead end.  They only handle AA L&amp;F.  They gave me the same failed # I already had. 610-362-7498(99) VM full.  #lost	negative
@united Direct Messaged you, didn't hear anything back	negative
@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?	positive
@JetBlue can't wait! I'll be the one who can't contain herself. 😄	positive
@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing	negative
@JetBlue I can't call right now. My baby just fell asleep.	neutral
@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl	neutral
“@JetBlue: Our fleet's on fleek. http://t.co/RkwugmanM9” lmao you know a white person said this	neutral
@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company!	positive
@united, there is no good word for describing how angry and pissed off of a customer you have made me.	negative
@united thanks for the info I already knew...	neutral
@USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem	negative
@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !	positive
@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform	neutral
@AmericanAir my boss is :)	positive
@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.	negative
@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!	negative
@USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah	neutral
@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows "On Time" not "In Flight". Thanks.	neutral
@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..	neutral
@united sweet, follow back and I'll get the dm off	positive
@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?	neutral
@JetBlue great flight http://t.co/E0R0NTO4TR	positive
@SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?	negative
@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!	positive
@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?	negative
@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter	positive
@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight?	negative
@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???	negative
@JetBlue Ok and in Dominican Republic what numbers?	neutral
@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏	positive
@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!	negative
@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number	negative
@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.	negative
@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️	negative
@JetBlue is that one on the picture http://t.co/lxwbsfxfj0	neutral
@SouthwestAir @FortuneMagazine Congrats!	positive
@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE	negative
@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.	negative
@AmericanAir so, what should he do next exactly?!	neutral
@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!	positive
@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!	positive
@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.	negative
@VirginAmerica announces new nonstop connecting @AUStinAirport &amp; @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf	neutral
@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin	negative
@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!	positive
@united that's brilliant Thankyou so much. Is it classed as part of carryon?	positive
@united will do. Just need to get CVG.... and my bag too. Thanks	positive
Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.	positive
@SouthwestAir Ahah😃💕🎵 That is why I love SW✈❗(^^)❤	positive
@JetBlue you are officially my favorite, thank you for the wonderful service at JFK	positive
@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy	negative
@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX---&gt;SEA!!!  🍷👍💺✈️	neutral
@JetBlue HE is a lap infant (4 mons old)	neutral
@SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http://t.co/IDRa8keNoH	neutral
@SouthwestAir Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be?	neutral
@VirginAmerica thanks!	positive
@united what's the hold up with flight 6475 from SLC to DEN??	negative
@SouthwestAir @SouthwestOliver that's a great FA right there.	positive
@USAirways has failed me all day long, should I blame it on @AmericanAir ?	negative
@JetBlue thanks for the upgrade😉!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL	positive
@SouthwestAir flight 3970, bna-rdu had the most excellent crew today	positive
@AmericanAir um. down south has snow too #ATL	neutral
@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta	negative
@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation	positive
Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http://t.co/HP9RPPCvHx	neutral
@SouthwestAir I did. Thank you.	positive
@AmericanAir "Airport snow removal method #22..." Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN	positive
@JetBlue Dumps Amex - Nassau News Live http://t.co/DZg99JFIiK	neutral
@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?	neutral
@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!	positive
@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.	neutral
@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy	negative
@JetBlue Great thanks	positive
@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again	negative
@SouthwestAir adds new direct flights from #Columbus to Oakland &amp; Boston starting August 2015 #cmh #oak #bos	neutral
@united is it on a flight now? Thanks for reply.	neutral
@JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!	positive
@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)	neutral
@AmericanAir would also like say kind move on adding the points !	positive
@AmericanAir  Thank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.	neutral
@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!	positive
@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed	negative
@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅	positive
@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke	negative
@JetBlue Is that a guarantee? We'll see about that tomorrow morning when I have to fight for a seat.	neutral
@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!	positive
@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous	negative
@USAirways @AmericanAir I am so going to miss US Airways.  You always provided great service and NEVER LET ME DOWN.	positive
@AmericanAir there's a lot of talks and no doing.  MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN	negative
@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket	neutral
@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http://t.co/oFW4A8b5WS	neutral
@JetBlue can you DM?	neutral
@SouthwestAir  I USED to always fly Southwest.	positive
@SouthwestAir  @TheEllenShow @Imaginedragons  @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY	positive
@USAirways haha no worries you guys are the best!  +1 for spelling my name correctly	positive
@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.	positive
@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!	positive
@USAirways I was completely ripped of by US Airways today never fly this airline  I am contacting my local news	negative
@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh	negative
@JetBlue all day	negative
Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366	neutral
@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today	negative
@USAirways are people going to answer our calls?	negative
@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care	negative
@united The flight turned around for mechanical reasons on 1/30/15.  Never to fly United again as they don't check their planes properly.	negative
@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ	positive
@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA	positive
@AmericanAir check your dm pls	neutral
@USAirways in 140 characters? Yea right.   Thanks for patronizing.	negative
@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!	positive
@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises	negative
@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!	positive
..... Can you not? “@JetBlue: Our fleet's on fleek. http://t.co/udPq0flIQo”	neutral
@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.	negative
@united I would never fly United Airlines again!	negative
@SouthwestAir how do I get my companion pass?	neutral
@united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous.	positive
@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines	neutral
@USAirways what is your policy around bringing a breast pump on board?	neutral
@united any chance you could look into my problem from earlier?	neutral
@JetBlue not ok to Cancelled Flight flight 1274 tmrw for "weather" &amp; to rebook 4 flight the next day when there is flight tmrw night. no compensation?	negative
@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK	negative
@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!	positive
@united did I win :)	positive
@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?	negative
@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.	neutral
@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX	negative
@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet	negative
@SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?	neutral
@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????	negative
@VirginAmerica great. Well deserved.	positive
@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code	neutral
@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow &amp; it's not here; can we expect compensation?	negative
@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.	negative
@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!	neutral
@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon	positive
@SouthwestAir always when I fly SW. #loyalRRmember	positive
@USAirways skys r sunny air is cold I can't wait to get to #CLT	neutral
@USAirways I think it's ok.	neutral
@SouthwestAir you're my early frontrunner for best airline! #oscars2016	positive
@USAirways am 2. 1/2 hours from airport sure would like to talk to someone	neutral
@USAirways the only way to assist, is to actually answer the phone.	negative
“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl	neutral
@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)	negative
I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙	positive
@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items	negative
@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone &amp; #iPodTouch, not #iPad. http://t.co/XxSaomBdGS	neutral
@SouthwestAir 5 min away!	neutral
@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago &amp; didn't tell me. Now I'm stuck in Tampa.	negative
@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.	negative
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/IMVMpnQXAI	neutral
@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as "on time" #updateyourwebsite #489	negative
@AmericanAir I Love American Airlines :D	positive
@SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.	negative
@AmericanAir is there anyone online that can help... the flight leaves in 3 hrs	neutral
@SouthwestAir were you handing out tickets while I was sleep ?	negative
@AmericanAir not helpful	negative
@JetBlue hi friend! Question for you when you have a moment.	neutral
@USAirways what's the charge for oversize? Not overweight	neutral
@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?	negative
@united nawww. United is my fave airline.	positive
“@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW”followed	neutral
@SouthwestAir i hope i can be apart of the team with this job opening!	positive
@united we got it, thanks.	positive
@USAirways now on hold for 90 minutes	negative
“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!	positive
@AmericanAir Please REPLY!  How do you mess up my rebook TWICE???	negative
@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl	neutral
@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero.	negative
@SouthwestAir @ClinicPolly  Thank you-- I may have already responded but was 8UXZJ2	neutral
YO! @InternJohnRadio @mrerickv  give @SouthwestAir their plane back.  They're mad &amp; threatening to take away my Companion Pass. #Luv	neutral
@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome	negative
@united Bag was finally delivered and intact. Thanks for your assistance.	positive
@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family	positive
@JetBlue I'll read this over a nice glass of wine right before I dig my heels into my next novel! Maybe travel is just what I need...	neutral
@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.	negative
@VirginAmerica ...Please come to Minneapolis St. Paul!	neutral
@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2	negative
@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!	neutral
@united Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm	neutral
@JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http://t.co/VU7XSWJKiY	neutral
@SouthwestAir why can't i reschedule my flight online?	negative
@americanair I finally got someone on the phone so no worries!	negative
@JetBlue thanks for a speedy flight time recovery.	positive
@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.	positive
@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!	positive
@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!	positive
.@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now	negative
@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed	negative
Who did this?!?!“@JetBlue: Our fleet's on fleek. http://t.co/kHZrCCyp2A”	neutral
@SouthwestAir  do you know where my plane is coming from?  I'm on SW flight 4464 from RSW to MKE	neutral
@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA	positive
@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating	negative
@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️	positive
@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn	positive
@united Luckily I made my flights this time but was so disappointed with the lack of communication :(	negative
@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.	positive
@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in	negative
😳 LOLOLOLOLOL “@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP”	neutral
@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.	positive
@USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM	neutral
@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable.	negative
@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!	negative
@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.	negative
@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling	negative
@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu	negative
@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC	negative
@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.	negative
@JetBlue Thank you for the JetBlue Credit. Nice save :-)	positive
@SouthwestAir  this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i	negative
@united yes was trying to upgrade my seat. Now there are no available spots	negative
@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS	positive
@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN	positive
@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!	positive
@united thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!	negative
@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.	neutral
@united thank you. Been trying for two days to set this up.	positive
@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in	positive
@AmericanAir we did check before going to de airport and everything was fine. #fail	negative
@JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood	negative
@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise	positive
@AmericanAir i got a new reservation for tomorrow. Thanks!	positive
@AmericanAir I can hardly believe it! Bundle up and stay warm! 😉	positive
@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.	neutral
You know what ... RT “@JetBlue: Our fleet's on fleek. http://t.co/WJYAs2D94n”	neutral
@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!	negative
@AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience &amp; give another try would like to speak directly	neutral
@AmericanAir AA2416 on time and awesome flight. Great job American!	positive
Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP	negative
@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!	positive
@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing	positive
@JetBlue lmfao.	neutral
@JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp	neutral
@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity?  i'm hoping for a little bit of extra room! 😊	neutral
@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?	negative
@united thank you so much. How will you be able to contact me?	positive
@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs	negative
Bruh “@JetBlue: Our fleet's on fleek. http://t.co/W9BQiw0aou”	neutral
@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days.  Please prove me wrong.	negative
@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW	positive
@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!	positive
@JetBlue BOS. Everything current now. Thanks for the follow up	positive
@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http://t.co/ufyxXkIsa3	neutral
@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please	neutral
@AmericanAir Are you expecting any delays out of #DFW tomorrow morning?	neutral
@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.	positive
@JetBlue thanks so much. Can't wait to fly with you guys :)	positive
@JetBlue but thank you! Love, an anxious flyer.	positive
@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!	positive
@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united	positive
“@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp” @alynewton new fav airline	positive
@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.	negative
@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!	neutral
@united thank you. We are signed up for notifications. We shall watch and wait! ❄️❄️	neutral
@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http://t.co/XbKvcraOKn	neutral
@VirginAmerica I love the dancing little richard. cool beans.	positive
@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring	positive
@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.	negative
@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ	positive
@SouthwestAir hot stewardess flipped me off	positive
@USAirways FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!	positive
@united this is getting ridiculous. Now we're missing our connection.	negative
@AmericanAir , CHECK DM PLEASE!	neutral
@USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite	negative
@AmericanAir thanks... I finally got through this afternoon.  :)	positive
@SouthwestAir @love_dragonss LAUREN HoLY SHT	neutral
@united Thanks for the update.	positive
@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!	negative
@SouthwestAir where is mines?	neutral
@USAirways and if the flight is full?	neutral
@USAirways @Gregm528 well there is certainly nothing happening "in front" of the scenes. #Noaccountability  #disappointing	negative
@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!	positive
@JetBlue Come on and provide service from Destin- Fort Walton Beach Airport	neutral
@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD	positive
@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None	neutral
@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.	positive
@united THANK YOU!	positive
@SouthwestAir sure thing	positive
@united Lost bag process is broken. Agent promised they'd call &amp; hold my bag when found. Now they're waking me at 3am w/ delivery. #fail	negative
@USAirways Can't wait for the trip. Thanks for getting me there!	positive
@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.	negative
@united great. Looking forward to your response to my DM then	positive
@JetBlue what's the easiest way to get a ticket receipt? Can I get one at check in or can I get one online? Thanks!	neutral
@JetBlue they miraculously fixed the plane #kudos to shoe ever it was	positive
@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work.	negative
@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M	positive
@SouthwestAir @DreSparkles Thank you! I finally made it to my destination	positive
@JetBlue to Increase Charter Service to Cuba - #Travel Agent http://t.co/lYQrb4HCYU	neutral
@USAirways Thank you, busy times.	positive
@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx	positive
Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH	positive
.@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.	neutral
@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV	negative
.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(	negative
@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG	neutral
@united nope.  no case id either time.	neutral
@SouthwestAir love how "friendly" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes	negative
@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat	positive
@AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????	negative
@USAirways I made it! Thanks for the help!	positive
last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!	negative
@JetBlue thank you thank you!  I finally set up the jetblue app!  Yay!	positive
@AmericanAir my flight has been delayed &amp; I can't talk reach anyone in customer service because of high call volume.	negative
@JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood	positive
@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back	negative
@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤	negative
@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??	negative
@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under "Flight Status":? Thx!	neutral
@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good	positive
@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?	negative
@JetBlue Does @AirCanada not take fraud as seriously?	neutral
@SouthwestAir :( Thanks for the opportunity...	positive
@SouthwestAir yes I was everything worked out great	positive
@AmericanAir watch out if you are a parent...they break stroller &amp; tell you look at the fine print	negative
@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?	neutral
@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 😜😎	neutral
@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.	positive
@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699	negative
@JetBlue do you have mint service from NYC to San Diego?	neutral
@AmericanAir drop me a follow I need help	neutral
@USAirways flight 437 PHX&gt;ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(	positive
@AmericanAir flight 1041 is the first flight.	neutral
@AmericanAir Still on hold. Way to suck.	negative
@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!	positive
@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.	negative
@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks	negative
@AmericanAir  and I forgot about that lounge!😂	neutral
@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!	positive
@JetBlue any concern about Cancelled Flightled flights due to the cold weather in NJ Saturday am? Do you Cancelled Flight at 0 degrees?	neutral
@USAirways ice cream up front! Solid	positive
@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.	negative
@JetBlue  no ... I am guessing I have to call someone	negative
@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday	positive
👉🚪RT @JetBlue: Our fleet's on fleek. http://t.co/dSDEbodmEL	neutral
@SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.	neutral
@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?	negative
@united lets do that can you email boarding pass?	neutral
@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!	positive
@JetBlue I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit?	neutral
@AmericanAir Oh,i already have turned  itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability	negative
@JetBlue no one yet but some, fl 8162	neutral
@AmericanAir ok, thanks you! Have a great night AA team!	positive
@SouthwestAir what is DM?	neutral
@united Checking tracing information. You got 2 numbers wrong in my phone number &amp; how did a turquoise duffle bag become a black laptop bag?	negative
@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.	neutral
@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed	positive
@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl	positive
@SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??	neutral
@JetBlue Looking cool	positive
@SouthwestAir As a frequent traveler, I've never been treated so coldly &amp; had an airline offer nothing when my flight was Cancelled Flightled. #nolove	negative
@AmericanAir  my fly is 1579  if do you have some news	neutral
@JetBlue Utah, I think. And thanks!	positive
@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy	negative
@united thank you. I will address it with them	positive
@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?	negative
@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!	positive
@SouthwestAir @love_dragonss holy fuckinf shit	positive
@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!	negative
@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book	neutral
@united yes please. Going to drive the 6 hours.	neutral
@JetBlue ETA for flight 802 into Orlando this morning	neutral
@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks	negative
@USAirways please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034	neutral
@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http://t.co/lTf2quD3Xc	neutral
@USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?	neutral
@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!	positive
@united you suck. @SouthwestAir you're the best.	positive
@united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!	negative
@AmericanAir Will my us air points now be combined with yours?	neutral
@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller.	negative
@SouthwestAir the wait for the bags is longer than the actual flight.	negative
@JetBlue two rows	neutral
@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has	neutral
@united thank you	positive
@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal &amp; dream of mine!	positive
@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!	positive
@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.	positive
@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!	positive
@SouthwestAir you should have assigned seating, because now my cousin &amp; I probably can't sit together on our flight tomorrow.. Thanks.	neutral
@VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS	neutral
@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!	negative
@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD	positive
@AmericanAir thank you for responding rather quickly btw	positive
@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA	negative
@SouthwestAir especially if it's your mom! #IChangedYourDiaper	neutral
@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory.  Please evaluate asap.	neutral
@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help	negative
@SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!	positive
@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR	positive
@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.	negative
@JetBlue how can we get help with a hotel we booked with you and are having issues with.	neutral
@SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?	neutral
@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?	positive
@USAirways started trying to reach a real person over an hour ago still no luck	negative
@USAirways can you add my KTN to an existing reservation?	neutral
@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.	negative
@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.	negative
@SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link &amp; read! http://t.co/lO6LghPcdU	positive
@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?	negative
@JetBlue CEO battles to please Wall St and flyers - from @NZherald http://t.co/Q4Amiw7FSw	neutral
@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!	positive
@united @SCVPools  Please call me at 310-795-2210.	neutral
@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove	positive
@JetBlue are we scheduled to depart as scheduled?	neutral
@united why not? Is it a law or a policy?	neutral
@AmericanAir I'll try to have a great week once I receive it 😩😭💔	negative
@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️	positive
@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!	positive
@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us	negative
Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”	positive
@southwestair - kind of early but any idea when dates through the first week of sept will come available?	neutral
@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.	negative
@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons	neutral
@JetBlue done, thank you!	positive
@JetBlue Not trying to make you look bad, on your website it says: "Due to weather in the Charleston, NC" Its actually in SC, not NC	positive
@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?	negative
@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons	neutral
@united thanks, i made it.	positive
@AmericanAir I did	neutral
@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today	neutral
@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had	negative
@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold	neutral
@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.	positive
@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!	positive
@SouthwestAir can u get me on flt #3768 instead of #2522 rt now	neutral
@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT	positive
@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?	neutral
“@JetBlue: Our fleet's on fleek. http://t.co/gHJBp5Gg67” why	neutral
@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability	negative
@VirginAmerica is my new go to airline	neutral
@JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? 😂😂	neutral
@JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific?	neutral
@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have	negative
@USAirways on Sunday! Can't wait! See you then	positive
@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?	neutral
@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.	positive
@united clicked on the link and got this? #confused http://t.co/xMAQcucWZl	neutral
@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8	negative
“@JetBlue: Our fleet's on fleek. http://t.co/5KshTUe6Q0” 😂	neutral
@USAirways not even on your dime and free tickets.  #worsttraveldayever	negative
@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.	neutral
@AmericanAir how does one book a ticket online and put it on hold?  Does that require that I pay for the ticket?	neutral
@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9	positive
@united Yeah, I tried that about 10 times for two different tickets, and it told me to "Try again Late Flightr".	negative
@JetBlue ok thanks. Safety first.	positive
@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon	neutral
@SouthwestAir I would love to go to the Atlanta show ♥️	positive
@united Hi.  My relative's Flight Booking Problems number is MY8YB4.  Her name is Clarita Jaramillo Mejia.  Thank you	neutral
@USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http://t.co/HG7vEqhGHy	positive
@JetBlue     Is it only $50 for my 2nd bag?  1st bag too full..	neutral
@united nice and early back home! http://t.co/geG4nghmIE	positive
@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?	negative
@united are you trying to break a world record for most delayed flights in a year?	negative
@VirginAmerica Why is the site down?  When will it be back up?	negative
@united I'm glad 1K means something, lol!	neutral
@SouthwestAir is there a way to DM you?	neutral
@USAirways what about AA miles for USAir flights booked through American?	neutral
@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)	negative
@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux	positive
@united The only thing you fella have done right today is get me to the pacific time zone.	positive
@AmericanAir Great - thank you.	positive
@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.	negative
@AmericanAir - Reference number to this request: 1-3001408092	neutral
@JetBlue love it as always!	positive
@SouthwestAir three cheers to your Denver staff. Don't know if we  will get out but they're keeping us smiling. http://t.co/RX8z53M7yy	positive
@JetBlue okay thank you! I'll check with them again!	positive
@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!	positive
@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?	negative
@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.	negative
@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver	negative
@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw	negative
@JetBlue @vegecomgirl For me it’s not until 6/15.	neutral
Why lord why“@JetBlue: Our fleet's on fleek. http://t.co/nlzS1Ehnee”	neutral
@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef	neutral
@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive	negative
@AmericanAir im still on hold...	negative
Welllllll.... RT @JetBlue: Our fleet's on fleek. http://t.co/dHHomG2kiX	neutral
@united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!	neutral
@VirginAmerica Have a great week 🌞✈	positive
@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?	neutral
@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???	negative
@VirginAmerica momma I made it! 😁😁😁	neutral
@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.	negative
“@JetBlue: Our fleet's on fleek. http://t.co/y5qE9HcQzT” why.	neutral
@united I hope so too	neutral
@VirginAmerica - amazing customer  service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying	positive
@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper	negative
Lmfaooo “@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe”	positive
@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.	negative
@united please see dm!!	neutral
@JetBlue thank you!	positive
@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???	negative
@AmericanAir 235.  We made it to Seattle...	neutral
@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?	negative
@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at  @VelourLive here in Utah I would love to go I am available! :)	neutral
@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time	positive
@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?	neutral
@AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA.	neutral
@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight	negative
@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!	negative
@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8	negative
@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.	neutral
@united Ill check it out, appreciate the response, regardless.	positive
@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.	positive
@AmericanAir yes, it says it should be deliver within 6 hours after pick up line.	positive
@AmericanAir yes. No one is answering and I'm on a train	neutral
@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly.	positive
@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise	positive
@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face	positive
Do less please @JetBlue	negative
@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?	negative
@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc	positive
@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy	neutral
@JetBlue I’m getting an “it depends” vibe. Fair enough!	neutral
@JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember	positive
@united as a million mile flier I'm embarrassed to ask how long ago his launched?	neutral
@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!	positive
@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 &amp; it would be so awesome to go to Vegas event. Any way you can help?	positive
@JetBlue Will do.  I'll tell him you say hey.	neutral
@VirginAmerica Are there any sign up bonuses to enroll in Elevate?	neutral
@united 6533 ORD to DCA	neutral
@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?	neutral
@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain	negative
@SouthwestAir I've DM'd you. Thanks!	positive
@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.	negative
@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!	negative
@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness	positive
@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.	negative
@united Okay thank you	neutral
@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.	negative
@united...do you still have flat tire policy.  Shuttle broke down on way to ORD.  Will probably miss the 425pm to CLE...Help please!!	neutral
Just in case you needed confirmation that "on fleek" is dead &amp; gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ	negative
@SouthwestAir Can I book a flight on my own and get reimbursed by you?	neutral
@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.	negative
@SouthwestAir we desparately need yall to make a nonstop BNA-&gt; TUL! Cmon it'll be popular. 😄 (right, @annebevi @PaulBev1  @MikeAbramson??)	neutral
@AmericanAir are you guys intentionally trying to lose customers and money?	negative
@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you.  #onechildfourbags	positive
@USAirways @AmericanAir  worst customer service ever how can you let people be assaulted on your flights and do nothing about it	negative
@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!	positive
@USAirways can you help me reroute my trip?	neutral
@united Okay, thank you both.	neutral
@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around	negative
@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.	negative
@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times.	negative
@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.	negative
@united Thanks, I will!	positive
@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.	positive
@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?	negative
@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho	negative
@SouthwestAir FINALLY!  A Passbook option for the SWA App. Thank you!!!!!	positive
@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to.  The airport has more room and you know.. food!	negative
@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2	negative
@USAirways got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it	neutral
@SouthwestAir needs to offer a college student discount so i can fly home 😭😭	neutral
@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.	positive
@JetBlue You definitely will!	positive
@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt	negative
@USAirways if one with @AmericanAir why can't you use American miles????	negative
@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess	negative
@JetBlue Then en route to the airport the rebooked ticket was refunded.	positive
@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline	negative
@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take	negative
@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power &amp; lifevests on the floor #UA992 …	negative
@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!	positive
@SouthwestAir are you hiring for flight attendants right now	neutral
@JetBlue ..... No crew at our gate.	negative
@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!	neutral
@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass &amp; forced into line again.	negative
@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll 😘😑	negative
@united Doesn't have to be same flight 2 and 2 will work also	neutral
@AmericanAir thanks  you always be my airline of choice when possible	positive
@SouthwestAir @FortuneMagazine well deserved!	positive
@SouthwestAir first time flying with you. You've definitely won me over!	positive
“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!” Thank you!	positive
@SouthwestAir filing it now. Thank you for your response.	positive
@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker	positive
@SouthwestAir myself and 2 others	neutral
@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.	positive
@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!	positive
@SouthwestAir thank you kindly.	positive
@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK	negative
@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.	neutral
@VirginAmerica what is your policy on flying after surgery?	neutral
@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.	negative
Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!	positive
@USAirways 59 minutes now. Nice customer service you got going on.	negative
@JetBlue flight 462 to Boston delayed due to weather in Tampa?	neutral
@JetBlue such a bummer.  But I understand it's a business deal. Thanks for answering me!  Much less sad now.	neutral
@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?	neutral
@SouthwestAir hire more customer service agents. And hour and a half is too long to hold	negative
@united online inchecking able in the Netherlands (ams)?	neutral
@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.	positive
@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.	negative
@united still sitting here waiting for a plane....4 hours wasted	negative
@united thank you.	positive
@JetBlue Exciting times ahead! 😁🎉	positive
@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️	positive
@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.	neutral
@USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there.	neutral
@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.	negative
@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!	negative
@SouthwestAir Plz consider customers you're losing to #AA for 🚫 the KC ↔️ OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals	neutral
@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes.	negative
@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it	neutral
@JetBlue when will you release flights for February 2016?	neutral
@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.	positive
@SouthwestAir i hope i can take my selfie stick on the plane today! #goingtovegas	neutral
@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.	neutral
@SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv	neutral
@united My bag reference ID number is IND43728M. Thanks for looking at it.	positive
@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there	positive
@JetBlue ANYWHERE!! http://t.co/FeFHPmFPlE	neutral
@united it wasn't a comment. It was a question. But thanks for your copy and paste response	negative
@SouthwestAir Are you announcing any more winners to the #DestinationDragons @Imaginedragons  show @VelourLive in UTAH this weekend? #Lucky	neutral
@JetBlue ticket issued whilst delivering your customers.	negative
Now put your baggage fees back on "free." RT @JetBlue: Our fleet's on fleek. http://t.co/oxsA8btVTB	neutral
@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?	negative
@SouthwestAir your phone lines suck. I have a dilemma.	negative
@SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney	negative
@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain	negative
@JetBlue sounds great! Thank you!! :)	positive
@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!	neutral
@SouthwestAir haha, thanks for the explanation	positive
@USAirways What's the contact number for the corporate baggage office in Phoenix?	neutral
@JetBlue don't know if u define that as a #ControllableIrregularity	neutral
@USAirways provided the best service for me today! Thank you so much :)	positive
@JetBlue ok thank you for the quick response JetBlue still the best comp	positive
@SouthwestAir you are the worst airline. Congrats!!	negative
Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy	positive
@JetBlue @pilyoc dont talk about my friend @JetBlue like that. #thefutureisweird	neutral
@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.	negative
@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop	negative
@SouthwestAir I DMed you :)	neutral
@JetBlue should I expect delays at dca for 7am departure?  Going to Orlando on flight 723	neutral
@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera	negative
@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?	neutral
@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!	positive
@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day	negative
@united I need a customer service manager to contact me please	neutral
@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.	negative
@JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P	neutral
@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.	negative
@JetBlue Great thank you!	positive
@united just changed again.  This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL	negative
@united just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would.	negative
@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.	neutral
@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.	negative
@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?	neutral
@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!	positive
@SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI	neutral
@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger	neutral
@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.	negative
@united just confirmed a seat! Crisis averted! Beers won't be missed now	positive
@USAirways thanks very much! I got thru on the phone &amp; everything is fine. Just love the website &amp; app ! Thanks for working on it!	positive
@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek	neutral
@AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour 😫😫😫	neutral
@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers.	negative
@AmericanAir yikes.	neutral
@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info &amp; now #BOOKS! http://t.co/9rAGncw2Bk	positive
@united Just did, thanks for checking! :)	positive
@USAirways is the real MVP for holding up the flight connecting Philly to Tampa.	negative
@JetBlue well mine sure aren't anything to write home about!	neutral
@JetBlue Oh I will. #Disney bound. #workhard #playsoon	neutral
@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou	neutral
@VirginAmerica I'm #elevategold for a good reason: you rock!!	positive
@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer	negative
@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍	positive
@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be	negative
@SouthwestAir DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book?  Fly to DCA at 8:10	neutral
@united 50 minute wait...still at the gate with a broken jetway. Might miss connection	negative
@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...	negative
@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight	neutral
@VirginAmerica i would like help with some flights please.	neutral
@SouthwestAir it was 3472	neutral
@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.	negative
@AmericanAir See photo of 787 model &amp; our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/oilnCfWEyg	neutral
@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air	negative
@SouthwestAir safety back in Dallas!	neutral
@JetBlue Promo Watch Phone $33 at Amazon check http://t.co/leNaOwFyvU	neutral
@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.	positive
@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15?	neutral
@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.	negative
@SouthwestAir  If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh	neutral
@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!	negative
@united @Lmuschel he is traveling with me on a sep reservation number F3KxB8	neutral
@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow	neutral
@AmericanAir sent	neutral
@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing	neutral
@united ok. I just submitted. Thanks for the opportunity to give feedback.	positive
@USAirways  you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card	negative
@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.	negative
@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.	negative
@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up	negative
@AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?	neutral
@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.	negative
@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!	positive
@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️	positive
@united okay. Thanks.	neutral
@SouthwestAir briughy me to @ComClassic, #AIF2015 &amp; so much more with the #agcommunity	neutral
@SouthwestAir Yes, please.	positive
@USAirways Strike Three!!! You guys suck!!!	negative
@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  🇺🇸✈️	positive
@USAirways okay, great. Thank you!	positive
@united  oh united, how much I despise thee!	negative
. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful	negative
@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f	positive
@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced.	negative
@united this is why I fly @SouthwestAir ... Never have any issues	positive
@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'	positive
@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/Gbd5R1OlSI	neutral
@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?.	neutral
@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.	negative
@USAirways where's my bag?  You called at noon promising it today, would like an update like your website promises.  I need that bag!	negative
@SouthwestAir when will you have flights for October 2015 available?	neutral
@SouthwestAir - just talking to customer service @united makes me appreciate you even more!  They could learn so much from you!	positive
@AmericanAir I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?	neutral
@JetBlue Celebrates 15-Year Anniversary With New Livery - Digital Journal http://t.co/U5HXri6Crx	neutral
@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!	neutral
@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!	positive
@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http://t.co/XvBjCzlMDA	neutral
@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k	negative
@SouthwestAir thank you! DMing now.	positive
@VirginAmerica Congrats VX on the new route! ✈️🎉	positive
@united @reccewife with the exception of everything you've asked for. Heh	neutral
@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?	negative
@SouthwestAir but when do I get my gin &amp; tonic !?!?	negative
@JetBlue plan to repair its brand http://t.co/ui9M8YpzH2 via @WSJ	neutral
@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.	negative
@JetBlue Hey any chance you have an update on Flight 99 Hartford to D.C.?	neutral
@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga	positive
@SouthwestAir if you are giving tix to #DestinationDragons show would appreciate one or two for LA😄Flying from PHL to LAX on Friday	neutral
@JetBlue im still waiting??? No answer!!	negative
@AmericanAir @dfwairport Guys, let it go. http://t.co/vOxcghciJi	positive
@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)	positive
@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.	negative
@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺	positive
@JetBlue you're still the best	positive
@USAirways we will...sunday! Just a few days away	positive
@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.	negative
@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl	positive
@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?	neutral
@JetBlue you're killing me now. :-) You got me! #smitten #trueblue	positive
@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞	negative
@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!	positive
@USAirways Thanks, but you can't. My flight was Cancelled Flightled for "maintenance" reasons, and the next available flight was too Late Flight for me.	negative
@JetBlue 's free wifi on board is the best thing that's happened since sliced bread	positive
I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue	negative
@VirginAmerica Can you give me Silver Status for 12 months?	neutral
@AmericanAir - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days.	negative
@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't.	neutral
@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag	negative
@SouthwestAir bag in possession but no clothes in bag??	negative
@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs	positive
@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.	negative
@united 1 hour since boarding began and we're still sitting at the gate.  #UA507	negative
@USAirways I miss you too. Work has taken me out of Philly. I’ve been on flight 1776 from BOS —&gt; PHL so many times I should have a res. seat	positive
@JetBlue Follow me pls?	neutral
@USAirways Thanks! Sent you DM re: baggage issues.	positive
@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,	positive
@united thank you.. Appreciate the response	positive
@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH	positive
@VirginAmerica Anytime, sugafly.	neutral
@SouthwestAir Sent. Thanks VP!	positive
@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄	positive
@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!	negative
@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost  an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr	negative
@AmericanAir great thank you	positive
@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?	neutral
@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled	negative
@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff	negative
@USAirways I need help about a ticket. DM me	neutral
@SouthwestAir Open more kiosks at  Austin-Bergstrom. Three lanes to service a line of 50 people? Really?	negative
@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew	positive
@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!	negative
@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍	positive
@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic	negative
@USAirways thanks !!!	positive
@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...	negative
@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.	positive
@united thx for update	positive
@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!	positive
@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.	negative
@united you're the reason this whole travel experience has been a nightmare	negative
@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.	positive
@JetBlue thanks for getting me to Orlando early #happiness	positive
@united &lt;&lt;&lt;&lt;&lt;------- shoddy customer service. Of no use whatsoever. #unitedairline	negative
@USAirways Why is there no contact email for customer complaints?	negative
@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.	negative
@USAirways Can you follow, so I can DM you?	neutral
@JetBlue yes! Announced we will take off. You're on it! Thank you!	positive
@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours.	negative
@united all day travel. #swag #ijustwanttosleep	neutral
@united Yes ! :D (Y) From @therealaviation on Instagram :)	positive
@USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats)	neutral
@USAirways Eh, it happens. I think I'll survive. 😉 Thanks!	neutral
@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?	negative
@JetBlue thanks so much for help Us, u r amazing!	positive
@AmericanAir one staff on desk. Now been queuing for over an hr.	negative
@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!	negative
@AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox	neutral
@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0	neutral
@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D	positive
@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ	negative
BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL &amp; back to DC in same time. #unitedairlines	negative
@USAirways  2 calls &amp; wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.	neutral
@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)	positive
@JetBlue you don't remember our date Monday night back to NYC? #heartbroken	positive
@united why haven't you updated that flight 4411 is delayed? Super frustrating	negative
@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb	neutral
@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h	positive
@USAirways Thank you. And thanks for being so accommodating.	positive
@SouthwestAir can u better define the "plus one smaller type" item on carry on requirements?.. small backpacks?	neutral
@USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3/19 - can someone please help! @WallStSlumLord @PKG49	neutral
Sigh... “@JetBlue: Our fleet's on fleek. http://t.co/W5NL0AY9Bl”	neutral
@SouthwestAir Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68	neutral
@JetBlue thanks so much!! ❤️✨ very relaxing flight!	positive
@SouthwestAir  3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter	negative
@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.	positive
@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.	neutral
@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH	positive
@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?	negative
@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!	negative
@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago.	negative
@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.	positive
@AmericanAir Joanna did a WONDERFUL job!  Thank her for me?	positive
@SouthwestAir I'm really craving your pretzels, please send me some.	positive
@united cool, thanks.	positive
@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip	negative
@united rep wouldn't rebook. This is such a waste of time and poor communication	negative
@JetBlue Thanks.	neutral
@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?	negative
@JetBlue @drwinston001 I think we'll need a selfie as proof...	neutral
@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉	positive
@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome.	positive
@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal	negative
@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...	negative
.@AmericanAir just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/.	neutral
@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?	neutral
@JetBlue I believe you have to follow me so I can send you a message	neutral
@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.	negative
@united I was not looking for the fare to be returned on the companion flight.  don't understand why an additional $200 fee was necessary.	negative
@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW	positive
@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines	positive
@AmericanAir lies,lies,lies.  Worst travel experience of my life. Day 2 no clothes on vaca.  #lostluggage #unprofessional #pit #mia	negative
@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers	negative
@united thanks, we did.	positive
@SouthwestAir About time...and just in time for my next flight Thursday.	positive
@AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!	negative
@JetBlue Sure did go south after breakfast though! Delayed three hours. :( :( :(	negative
@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.	neutral
@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP	negative
@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?	positive
@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi	neutral
@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt.	positive
@USAirways sure, just DM'ed you.	neutral
@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?	neutral
@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.	negative
@JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;)	neutral
@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul	negative
@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of "weather" and lied to us and said other airlines Cancelled Flightled	negative
@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF	negative
@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time	negative
@JetBlue great smooth flight too! 👏👍	positive
@USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight	neutral
@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF	negative
@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.	negative
@AmericanAir research buddy. Read my previous tweets and get some context.	neutral
@jetblue terrible landing on 915	negative
@JetBlue thanks bae	neutral
@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic	negative
@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service	positive
@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember	negative
@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!	positive
@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)	negative
@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24	neutral
@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!	negative
@AmericanAir - don't be jealous.  I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket.	neutral
@AmericanAir Oh trust me. I am in love. It is so beautiful!	neutral
@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.	positive
@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.	negative
RT “@JetBlue: Our fleet's on fleek. http://t.co/FRAqDPKyga” @hellobrittNEY_	neutral
@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE	negative
@united thank you !	neutral
@USAirways followed!	neutral
@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.	positive
@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!	positive
@JetBlue thank you. Just sent msg.	positive
@JetBlue sale please soon?? I need a tan	neutral
@AmericanAir thanks for responding ... will do!	positive
@southwestair. So important to accept others for who they are. #SWADiversity	neutral
@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.	negative
@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??	negative
@SouthwestAir do these scavenger hunt  locations have anything in common because I'm playing detective trying to figure out the one for ATL.	negative
@united thanks, just sent :)	positive
@SouthwestAir I am committed okay please hook me up for #DestinationDragons	neutral
@VirginAmerica is your website ever coming back online?	neutral
@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE	positive
@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!	neutral
@JetBlue no news here at the gate. What are my options?	negative
@AmericanAir it's flight 5348	neutral
@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx	negative
@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT	positive
@SouthwestAir you guys are so clever 😃 http://t.co/qn5odUGFqK	positive
@AmericanAir Nice to read it! Thank you very much!	positive
@SouthwestAir thanks for your assistance..you guys ROCK!!💯	positive
THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou	positive
@JetBlue @markie_post I'd like to see Markie too.	neutral
@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5	neutral
@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.	positive
@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM	negative
@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go	negative
@AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏	neutral
@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!	negative
@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?	neutral
@jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York… http://t.co/QygXGmd3Sn	neutral
@AmericanAir another day another grievance with this airline. No customer service	negative
@united Flight 280	neutral
“@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?	positive
@USAirways  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked	positive
@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!	positive
@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations	positive
@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.	negative
@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow	neutral
@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?	neutral
@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United	negative
@JetBlue oh. And thank you for responding	positive
@JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http://t.co/p7skxZVe1A	neutral
@JetBlue saving my sanity. Leaving it behind for sunshine. #escape #FL #bliss #travel #InDenial #WhatFrozenPipes http://t.co/6TtzEJV3hY	neutral
@USAirways flight 1946 out of clt this morning.  It's snowing here.  Should i head out to the airport?	neutral
@JetBlue we are bringing 2 guitars. can we bring them as carry on?	neutral
@SouthwestAir ...and how does one obtain this companion pass?	neutral
I left my dildo on the plane is there any way for me to get it back? @united	neutral
@AmericanAir done. I hope you can offer something.	neutral
@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.	negative
@USAirways can you DM me &amp; add me to the upgrade list for a flt tonight?	neutral
@AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying	neutral
@VirginAmerica please add more frequency to PDX Portland	neutral
@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail	negative
@united I went from Sacramento to Minneapolis at the end of October 2014 in business class.	neutral
@JetBlue do bags still fly for free anymore?	neutral
@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis &amp; boots count as 1. Teach your mgr who didn't know	positive
@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all	positive
@SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.	neutral
@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4)	negative
@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain	negative
@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab	negative
@AmericanAir - yep , they've been good.  Now can you make that 1535 flight to mci wait just a tick....😃	positive
@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!	negative
@SouthwestAir that's awesome! Love flying SWA!	positive
@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter	positive
@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF	positive
@SouthwestAir 20 minutes on hold waiting is ridiculous......	negative
@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.	positive
@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.	positive
@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService	negative
@shannonwoodward If you want, we can keep you updated on who's wearing who, &amp; who's with who, &amp; who wins what. We're nice like that. ;)	neutral
@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons	positive
@JetBlue Love your airline...hate your website.  Just tried to book 2 tickets (1 w miles, 1 w/out).  Absolute joke.   Needs a lot of work!	negative
@JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav	positive
@united Turkish Airlines rebooked us a United flight on our second leg from FRA -&gt; IAD. Is there any way to check if upgrades are available?	neutral
@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎	positive
@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.	negative
@SouthwestAir When do you all expect to open the reservation through November?	neutral
@JetBlue 795 to Austin	neutral
@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim &amp; can't. I need 2 get home. Upgrade 2 @HP printers MFPs	negative
@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM	negative
@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade	neutral
@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)	positive
@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything	negative
@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas  @LASairport http://t.co/2IR7ynMBdU	neutral
@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've	negative
@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE	negative
@united you suck.    9 hour delay?!	negative
@VirginAmerica you will match my #AmericanAirlines status? Cool!	positive
@united, b4 boarding this attendant took his shoe &amp;sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv	negative
@USAirways How do I get a receipt for a change fee when I originally booked with miles?	neutral
@SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!	neutral
@united Life goal: complete ✔️	positive
@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s	neutral
@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies	negative
@JetBlue thanks for the help	neutral
@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.	negative
This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp	negative
@JetBlue "Do what you love and you'll never work a day in your life." 😊	neutral
@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)	positive
@JetBlue why are we delayed :( flight 1601	negative
@united does forelock guarantee the fare only or fare &amp; seats?	neutral
@JetBlue April 6th. Anything specific I should know for my first flight?	neutral
.@united You may "dislike delays" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.	negative
@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.	neutral
5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”	negative
@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂	positive
@JetBlue Thanks! See you soon!	positive
@JetBlue @cflanagian she's on to something	neutral
@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united	negative
@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.	negative
@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing	negative
@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r	positive
.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.	negative
nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI	negative
@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether	negative
@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs	negative
@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.	positive
@USAirways can i please have someone call me 781 879 4505	neutral
@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! 😄	positive
@SouthwestAir lemme come to #DestinationDragons 😭😭😭 this university student could use a break from all these books.	neutral
@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around	negative
@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga.  Not good	negative
@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg	negative
@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ	positive
@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!	negative
.@VirginAmerica They were very understanding and helped me out.  Thx! #Comps	positive
Peak #Caucasity RT @JetBlue Our fleet's on fleek. http://t.co/cSNRPVY9b9	neutral
@SouthwestAir I have a flight to Vegas coming up soon, but haven’t received any drink tickets Late Flightly. Can you help me out?	neutral
@JetBlue I will when I land.	neutral
@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?	negative
@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!	positive
@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http://t.co/j0mhMkDiVl	neutral
@SouthwestAir if you guys fuck this up again  I will never forgive you	negative
@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?	negative
@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..	negative
@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway	negative
@united if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?	neutral
@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything	positive
@JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue	positive
@SouthwestAir how can I get tickets for Feb 20 Imagine Dragons show?	neutral
@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!	negative
@united Cool. Thank you.	positive
@JetBlue she helped me with my problem so easily and was so nice, you guys rock!	positive
@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?	neutral
@united seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing	negative
@USAirways ok thank you! Very helpful! This is why you're my favorite airline!	positive
@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface	negative
@USAirways made it.. Never ran so fast in my life	neutral
@JetBlue thank you for the information.	positive
@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD	positive
@SouthwestAir to the rescue. Sundown in Chicago. Next stop San Antonio! http://t.co/rQBpmwETtq	neutral
@USAirways hi!  Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original	neutral
@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...	negative
@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w/ daughter .	neutral
@AmericanAir oh I will, AA on speed dial	neutral
@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?	negative
@united tried that already &amp; tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?	negative
@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you	positive
@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J	positive
@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo	positive
@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D	neutral
@SouthwestAir thanks for responding.	positive
@united fails again. @SouthwestAir saves the day.	neutral
@united dmangen@visualclubconcepts.com	neutral
@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?	negative
@united Frontier is currently offering their weather exceptions for this weekend. When is United?	neutral
@USAirways Welcome to North Texas US Air / American Air employees.  Housing and Education are great opportunities in The GR8 State Of Texas	positive
@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??	neutral
@USAirways Your app and website are trash AF.	negative
@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .	negative
@SouthwestAir @love_dragonss oh my gosh	positive
@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA	neutral
.@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service	negative
@JetBlue Worked now, ty	positive
@AmericanAir thanks! Flight 2160 today. Great crew!	positive
@USAirways where's my apology?	negative
@united not the case. Now delayed due to "mechanical issues with no update on departure time". Just Cancelled Flight the goddamn flight so I go delta	negative
@SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(	neutral
@united you ask a lot of customers who  you routinely screw over. You know that, right?	negative
LMAO “@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq”	positive
@USAirways @VincesViews  there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy	neutral
@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention	negative
@SouthwestAir Finally got through after 3 hours and all set. Thanks.	negative
@JetBlue Thank you for your excellent customer service - resolved issue quickly.	positive
@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S	positive
Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR	positive
@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi  one night .  we need to  use our abilities to make magic .	negative
@united flight #1051 on 2/23. Thx	neutral
@USAirways 502 M-phx Im still on The plane waiting And waiting	negative
@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous	negative
😢😢 RT“@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.”	neutral
@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir	positive
@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(	neutral
“@JetBlue: Our fleet's on fleek. http://t.co/ar0VayLmFc” Really Jet Blue? Lmao	neutral
@AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?	neutral
@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.	positive
@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse	negative
.@USAirways thanks!	positive
@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them	negative
@AmericanAir thx for the apology.   A commitment to fix your broken system would be better.  Actually fixing it would be better still.	negative
@SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊	positive
@united what is your plan to reduce delays?	neutral
@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.	positive
@USAirways — I had exceptional service on flight #403 from IND to PHX!!	positive
@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!	negative
@JetBlue Please come to Indianapolis!	positive
@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF	negative
.@SouthwestAir you've got a mess here at DTW but your staff is doing great.	positive
@USAirways while I’m asking… 2 of my 11 non upgraded flights, Attendants came &amp; greeted me &amp; thanked me for my business b/c I was Exec Plat.	neutral
@JetBlue great.	positive
@JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy	negative
@united ...would be on the next flight to Hayden/steamboat	neutral
@USAirways hour 4 at the gate.	negative
@united she's the type of person that can make a customers day! I fly 100+ times a year &amp; she's one of the top flight attendants I've had!	positive
@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍	positive
@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint	positive
@USAirways Was told it was a software bug. Told to call back this AM  Now your system is too busy to handle any calls this AM.  Clown shoes.	negative
@AmericanAir @jokerunning this happened to me too!!!	neutral
@SouthwestAir When is the last chance to win #DestinationDragon ???	neutral
@SouthwestAir been with my GF for 2.5yrs, she's from SF &amp; I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps	positive
@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149	negative
@AmericanAir many trips coming up!  I will see you soon 😃	positive
@JetBlue Call me when you do and we’ll have to hook up!	neutral
@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?	negative
@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...	negative
@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH	positive
@JetBlue hard to tell, but was told wifi only worked for one side of the plane.	negative
@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love!	positive
@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else	negative
@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!	positive
Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.	positive
@USAirways no you call me.	negative
@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see	negative
@JetBlue Thx for the pointer, but Im good with the big monitor.  Any advice on who I should pick to come our of the Western Conf (NBA)?	neutral
@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.	neutral
@JetBlue where's my selfie?	positive
@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.	positive
@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps	negative
@SouthwestAir hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight	positive
@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb	neutral
@AmericanAir Is my friends flight 386 from JAX to DFW Cancelled Flighted?	neutral
@united just added one. Ty	neutral
@JetBlue Can you do me a huge favor?!🙏❤️	neutral
@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss	negative
@SouthwestAir never lets me down!!!	positive
@united yes please! Trying to get to POP- in Newark now....	neutral
@USAirways hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!	negative
@USAirways I just think it's weird to have mileage as 666	positive
@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.	negative
@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk	negative
@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined	negative
@JetBlue lmfao, i love it	positive
@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.	positive
STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http://t.co/VHFJGneOZO	neutral
@SouthwestAir yes, please #companionpass	neutral
@AmericanAir do you have hand sanitizer in the bathrooms on your flights?	neutral
@JetBlue:  Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)	positive
@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.	positive
@JetBlue @_justdippin_ drops a new video off the upcoming project #TheTakeover, produced by YpOnTheBeat https://t.co/IKQBdZA7TN RT	neutral
@AmericanAir @barrettkarabis what a joke you can mail The receipt !! Yet. We can't mail Them A payment and fly before hand right	negative
@VirginAmerica thank goodness!! Also, see you friday, nwk&gt;sf.. BOOM!	positive
@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0	positive
@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan	positive
@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq	neutral
@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood	positive
@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest	positive
@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable	negative
@usairways sadly they've tried that and airport agents…no flights so they're stranded at PHL. No chance of a hotel for them?	neutral
@JetBlue my flight attendant Angel was awesome. #415 #kudos	positive
@united I am impressed with your super-fast reply to @CGJase	positive
@AmericanAir oh it's nothing my issue was already resolved and I am in the air	positive
@VirginAmerica For my Grandma Ella's 80th, she would &lt;3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.	positive
@JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in.	neutral
@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf	positive
@SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks	positive
@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.	negative
@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up	negative
@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN	neutral
@AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice &amp; snow!	neutral
@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me.	negative
@USAirways what's going on in CLT?	neutral
@USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday.	neutral
@SouthwestAir Could you maybe hook (@FuyukaiDesuYo ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN &amp; would really love to go	neutral
@USAirways Will do :)	positive
@USAirways @HutchinsJim Yes, I made the flight and got my workout in too.	neutral
@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!	negative
@united flight 1491...plane from SFO to DEN is basically on time.	positive
@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?	negative
@SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http://t.co/vHgkiTzSaw	neutral
@SouthwestAir thank you!!	positive
@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow	negative
@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS	negative
@USAirways that's why u guys are my #1 choice.	positive
@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim &amp; recheck luggage. Or will it be taken care of?	neutral
@SouthwestAir #RedCarpet Southwest Companion Pass would be great!	positive
@SouthwestAir sure, please follow me so I can do so?	neutral
@SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire	positive
@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!	neutral
@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks	negative
@AmericanAir please rebook me from Seattle to Columbus Tue 2/24, locator: KARAAX, name: Mitchell M Neuer	neutral
@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!	negative
@USAirways @AmericanAir no, don't leave me!!!	neutral
@AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.	neutral
@AmericanAir By "answering as fast as they can", you mean hanging up on every call?	negative
@SouthwestAir  flying Southwest for the first time to LGA with a layover in Atlanta!	neutral
@USAirways  Lilly M in SJU check in is fabulous!	positive
@JetBlue just mine sadly.. But yea the fly fi is awesome	positive
@AmericanAir we then had to deplane, and change planes.	neutral
@JetBlue  if only the show was on the flight.  No ABC.  Oh well.  I'll live.  #nexttime #andthewinneris...	negative
@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.	negative
@SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.	positive
@united Thank you! Have a nice evening.	positive
@USAirways I'm shutting my data off for the flight. I want some response by the time I land.  You have 2 hours.	neutral
@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations	positive
There were plenty of empty seats in coach "@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"	negative
@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever.	negative
@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!	negative
@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.	negative
@JetBlue definitely!	positive
It's on me, @JetBlue! That's not what you said last night, though... :(	negative
@JetBlue okie doke! Knowing you, you will fix this ;)	positive
@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox	neutral
but why RT @JetBlue: Our fleet's on fleek. http://t.co/W0HOAewhwS	neutral
@USAirways what happens to frequent flyer miles earned once merger is complete with AA?	neutral
@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous	negative
@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!	positive
@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(	neutral
@JetBlue Charleston - from your app guys as of a few minutes ago!!! http://t.co/sEUlpvfn95	neutral
@united Thank you!! 😊	positive
@SouthwestAir can't DM you without you following me...	negative
@VirginAmerica Thanks!	positive
@AmericanAir dmed the name	neutral
@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.	negative
@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???	negative
@USAirways flying high thanks!	positive
@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.	positive
@USAirways that's where we are now. Thank you.	positive
@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2	negative
@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?	negative
@AmericanAir Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever	positive
@united Thanks for taking care of that MR!! Happy customer.	positive
@JetBlue will you please start offering more routes out of @triflight to more locations	neutral
@JetBlue word thanks	positive
@SouthwestAir Black History Commercial is really sweet. Well done.	positive
@AmericanAir Thank you!!!! I will be there to pick her up on time.	positive
@united you too!	positive
@SouthwestAir we're here at MCO. Thanks.	positive
@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats	negative
@USAirways  flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡	negative
@SouthwestAir    How's life @ the NOC?	neutral
@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.	negative
@AmericanAir The website won't let me view my reservation due to "changes made outside http://t.co/nwF2FkA8fY". I'm on hold now to get help.	negative
@SouthwestAir I'm here @ChicagoMidway airport.  I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing.  #Very mad customer	negative
@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...	negative
@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.	negative
@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place	positive
@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?	negative
@SouthwestAir about time! Thank you!	positive
@JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?	neutral
@USAirways i want an Icecream baby...	neutral
Cc @DadBoner  #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options"	positive
@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2	negative
@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :)	positive
Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”	neutral
@USAirways can I get an update on flight 680 to DCA?	neutral
@united pls follow for DM.	neutral
@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!	negative
@JetBlue Why close prechk at 8PM on a Sunday at JFK?  #annoying	negative
@SouthwestAir LACMA on Fairfax.	neutral
@JetBlue who do you think is gonna win Mayweather or Pacquiao?	neutral
@united Thanks. It is on the same ticket.	positive
@AmericanAir flights have been on time Late Flightly though!	positive
@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx	positive
@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!	positive
@united it's not there we tried. It's already here in cancun just no one has delivered it	negative
@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice	negative
@USAirways will I get the full amount credited to my account for US Airways credit?	neutral
@united alright thank you. Much appreciated.	positive
@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate.	positive
@JetBlue Btw, thanks for responding quickly!!	positive
@USAirways still crickets from customer service.	negative
@JetBlue Hawaii! Get me somewhere warm &amp; I can find some good to do. #FlyItForward	positive
@USAirways I gave up http://t.co/2eDgc6TbLs	negative
“@JetBlue: Our fleet's on fleek. http://t.co/b5ttno68xu” I just 🙈	neutral
@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted	negative
@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.	negative
@USAirways is the worst airline to ever travel with.	negative
@united bummer but thank you for the quick response	positive
@United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http://t.co/mWSoGUC33p	neutral
@JetBlue When will you release November flights for Flight Booking Problems?	neutral
@united can I access Frankfurt arrival lounge when I'm flying global first class?	neutral
@AmericanAir any ways to get through the 50 minute wait to book a flight?	negative
@USAirways will you be issuing a travel advisory for CLT for Thursday?  A significant snow storm is in the way Wednesday night.	neutral
@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?	neutral
@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.	positive
“@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro	neutral
@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏	positive
@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.	neutral
@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination	negative
@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta	negative
@JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. 😉	positive
@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me	neutral
@AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?	neutral
@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day	negative
@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines.	negative
@JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!	positive
@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.	neutral
@United what the...? I go into the "all airlines lounge" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted	negative
Thank U 😘 “@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)”	positive
@united still can't dm, it's LH7631 on 21/2/15	negative
@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable	negative
@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother	positive
@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight	neutral
@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!	positive
@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.	neutral
@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat	neutral
@JetBlue flight 2008	neutral
@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_	positive
@HillAConlin @SouthwestAir hi! get a solar charger from Amazon! Game changer to plug usb into charge. :)	neutral
@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.	neutral
@united You're welcome.	positive
@AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service	negative
@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.	positive
@AmericanAir don't see response!	negative
@SouthwestAir gimme	neutral
@USAirways TYVM USAir, Happy Night@ &lt;3	positive
@SouthwestAir Also, will Southwest have any other specials like the one they are running now?	neutral
@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral	negative
@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before	negative
@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I  would Buyer beware	negative
@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.	negative
@AmericanAir  They said it works 80-90% of the time, DFW security entrance C26. Before/after pre-check, whereas I paid for the service.	neutral
@united I am a comedian and I promise I will make fun of you on stage tonight.	negative
@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible.	negative
@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?	negative
@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed	negative
@USAirways  If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice	negative
@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.	negative
@united you're terrible.	negative
@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C	neutral
@JetBlue when can we start Flight Booking Problems flights for November?	neutral
@SouthwestAir I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can	neutral
.@JetBlue process begins 6:48	neutral
@SouthwestAir   Thanks	positive
@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care	positive
@united I left my comment with customer care. Thanks for contacting me.	positive
@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek	neutral
@USAirways  will be stuck in PHX overnight.  Service is getting worse.  Flying southwest from now on.	negative
@USAirways me too!	positive
@USAirways &amp; also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail	negative
@united any updates with the DOT looking at the united fares from London to the US from last week?	neutral
@JetBlue I'm also a mosaic customer and fly jet blue ALOT....	negative
“@JetBlue: Our fleet's on fleek. http://t.co/LSYbgLF59j” let's keep it professional	neutral
@USAirways No, this is a systemic problem. Mail comes from 153.69.214.203 but USAirways SPF record disallows it. DM me for more detail	neutral
@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/VD0tLomtwu	neutral
@SouthwestAir get me on flight 4146 to denver and I'll be more than happy !!!!!	neutral
@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm	positive
@SouthwestAir rocks - @AmericanAir horror	negative
@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly	positive
@JetBlue  Brazil to volunteer teaching english &amp; spanish to Poor children so they have a skills to improve their chances of a better life.	neutral
@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏	positive
@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!	positive
@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac &amp; misses connecting flight always	negative
@USAirways download jeokoo the American app for air travelers	neutral
@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5	neutral
@AmericanAir the saga continues..	neutral
@JetBlue whatever your lil #mint heart desires! http://t.co/WmX12F33ZC	neutral
“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!	positive
@JetBlue ’s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw	negative
@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst	negative
@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.	neutral
@JetBlue any idea when the flight will actually take off?	neutral
@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi	positive
@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine	negative
@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?	negative
@USAirways really, so what does that mean??? #usairwayssucks	negative
@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.	negative
@united Very good flight, thank you!	positive
@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?	neutral
@AmericanAir Cancelled Flight previous request. Will accept ticket number for document number	neutral
@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E	positive
@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue	neutral
@SouthwestAir Thank you thank you thank you	positive
@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!	positive
